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App name
Cox Contour
Description
Watch live TV and On Demand shows and movies on any device at home or on the go. Key features: • Inside your home, watch live TV and On Demand content from all channels you are subscribed to. • Outside the home, watch live TV and On Demand shows and movies by using the filter “Available out of home.” • Customize the TV guide by filtering popular categories like Kids, Sports, and Movies. • Watch rented and purchased movies in the ‘Purchased’ sub-folder inside the ‘Saved’ folder. • Use ‘Parental Control’ in Settings to manage what your children can watch on mobile devices. Requirements: • Wi-Fi or cellular Internet connection • Subscription to Cox Video service • Cox username and password.
PUT ALL OF OUR CHANNELS ON
by 619Aynonomus on 2020/02/23 00:31
I Got MORE CHANNELS ON TV than I can on here on this app... 🙄 . If DirectTv can give you all your channels you have from COX CABLE SHOULD BE ABLE TO TOO.... #1star
Awful
by captdpk on 2020/02/22 21:36
Some upgrade. Apparently can no longer set DVR remotely via the app. Which was the single most useful feature of the previous app. Cox excels at continuously raising rates but not improving services. No wonder record numbers of people are “cutting the cable”.
Don’t waste your time if you travel
by Odd impact on 2020/02/21 06:13
So 99% of all content I intended to stream (I work out of town) is not available to me unless I’m at home...using my WiFi...which I wouldn’t do...with my TV and contour boxes upstairs and down... There are license agreements Cox says... Can’t stream out of the US Cox says... In this day and age, when google maps knows exactly where my phone is (ALWAYS in the USA)..there is no reason I shouldn’t be able to stream any of my content that I have paid a ton of money for with these guys for over 20 years. I think I am Going to be ending the Cable odyssey now. They charge you a lot of money for home phone (who uses it anymore?), Internet (speeds get slower every year unless you spend more money to “upgrade” ..its a racket folks) and TV, which I rarely get to watch real time, do record a few shows. Think it’s time to just Hulu, Vudu and Netflix from now on
Still no dvr
by Smoodyuser on 2020/02/18 00:56
I have the app updated to the latest version and still can’t set my dvr to record from the app. Got a message from developers saying that this feature has been launched. I even deleted the app and redone loaded it and it still doesn’t have this feature. Bring it back on the Cox app until the contour app can figure out how to launch it. Edit 2/17/20 Stop telling us this feature has been launch. If it has been launch tell us how to set dvr.
Useless, gets a -5 stars
by K2Bear on 2020/02/16 06:33
I honestly don’t watch TV or movies online. The only thing I really want to use the app for is to schedule my DVR. I went to the help/support to find out how, because it’s not intuitive on this app. Help send you to the Cox Connect app, which in turn sent me back to the Contour app. Scheduling my DVR to record doesn’t seem to be a function with any of the Cox apps.
Needs Remote Control Functionality
by LJPot on 2020/02/16 01:44
I would’ve given this five srars if it could be used as a remote for the box. Xfinity is almost identical and includes this functionality in its app. Its great.
Horrible behind other cable companies
by contourstinks on 2020/02/14 00:43
The app is horrible! You can see your dvr shows and are not able to play them. Switched to Cox from Comcast because we moved and Cox is soooo behind the times. Comcast had so many more features like watching your dvr on your iPad, app for Roku, skip commercials option and able to watch your tv and dvr on the app while away from home and not on your WiFi. Hate Cox feel like they should be paying me to use their horrible service.
Show seasons
by thatgirl792 on 2020/02/12 19:39
It really angers me when I go to the app to find the past seasons of the show that has 3 or more seasons with only 1 or two shows per season. If I go to contour to watch shows I like to watch em from the beginning but I can’t when they don’t have the full thing on there. Either update your shows more often or don’t promise people they can watch a show from the start.
Absolutely Terrible
by GermGerm on 2020/02/11 10:47
I NEVER write reviews because I’m very laid back and understanding. However, this app provides a terrible user experience and the developers just don’t care. Given that many of us are spending money on Cox service, it’s hard to accept the ridiculous challenges from this app. I’ve constantly had to log in and out to be able to see specific shows. When I try to watch a show that I know is available (because I’ve checked the On-Demand option via my TV), the episode is greyed out without any option to press play. This continues for weeks unless I log out and back in. Now, when I enter the tv show title in the search bar, nothing even pops up. Literally nothing. I’m pretty much always on the go because of my job and lifestyle... so being able to connect on my phone and smart devices is important to me. It’s frustrating that a company of this stature has consistent issues with this. Do yourself a favor...don’t download this app...also, consider something else besides Cox. I just can’t do it anymore. You’ll regret it.
Needs Improvement
by rieconrey on 2020/02/08 23:11
I have an account registered with a passcode from Cox but the app won’t let me login on my iPhone or iPad. It keeps stating something went wrong, they are sorry that something unexpectedly happened. Try again. After multiple unsuccessful attempts it leads me to believe there marketing slogan that you can stream live tv if you have service is false. I’ve met all the listed requirements while troubleshooting using their help page. Tried uninstalling and re-install still doesn’t work.
Record programs
by Einnib on 2020/02/02 20:53
When will we be able to record programs again from the app?
LOCATION / PRIVACY
by Nikki4502sweet on 2020/01/31 15:36
I have the app on my iPhone as well as my husbands, however on my phone no matter what I’m watching I have to turn my location on to use the app. Cox said they would put in a ticket and someone would contact me. No call and I still have to have my location on to stream. No privacy!!!
BEST!!
by Stargirl 56 on 2020/01/30 21:28
I’ve literally been binging power on my free time and afterward i will binge many more shows keep up the good work!!
Worst paid cable app
by 3_peckered_Moose on 2020/01/30 09:49
Recent update make using the app even more frustrating. The video player gets stuck under the app when searching for other content to watch. If you change channels and the video player gets stuck under the app, you will hear both channels playing at the same time, but no video. You have to reboot the app to fix and you end up missing part of the program you were watching. All network stations have duplicate channels. I can’t wait till my contract with Cox cable ends. I am definitely going to choose a different cable/satellite provider.
Omg what have you done to this app?
by JB-SDC on 2020/01/29 22:30
Literally the worst “update” for an app I have ever seen. The app is virtually unusable now. Nice job, Cox.
Viewing Issues
by mckeaty on 2020/01/29 14:16
For the past week, when I open the app it says that I am “not subscribed” to channels for which I am. One day it was CNN, then it was Food Network. CNN returned, but now it’s Food Network again! I had been using the app post surgery and found it very helpful. Now, not so much..... Thank you for your response. I had both deleted and reinstalled the app as well as updating. I now can no longer see either of these channels.......
Love this app!
by Trumpptite on 2020/01/29 13:45
Love being able to watch tv on my iPhone/iPad. I can watch it in the kitchen, in the garage, I can even watch it away from home. I especially like being able to set my DVR right from the app. I have nothing negative to say about this app. Get it!
Can’t watch my saved recordings on the Contour app on iPad
by Bradyfollower on 2020/01/29 06:59
I can record on my iPad, but cannot watch them after they are recorded. My only choice is record options.....no watch option like on my tv set. I called Cox and the representative told me to delete the app and reinstall. This did not work. I love this app to watch all my favorite shows, however.
Will not let you record DVR remotely
by Shwrlw on 2020/01/29 04:18
So disappointed with this app. It will not let you record your DVR remotely. Update as of 1/28/2020 The new app update is what we all needed. It’s so much better. Now I’m able to record shows and watch shows that’s been recorded from the app. Great job Cox.
Improving
by Bernfrin on 2020/01/28 15:39
You do now have the ability to set program recording from within the app. Hopefully, the developers will continue to improve the app. I.E. ability to view recorded programs, ability to see what programs have been recorded - essentially have the same controls from the app that are available on the DVR. Both Verizon FIOS and Dish Network apps not only give you the ability to control your DVR from their respective mobile apps, but they also give you the ability to see what programs have been recorded on their DVR AND you can actually watch those recorded programs on the mobile app(s). The Cox Contour app is actually archaic when compared to the competition. They FINALLY updated the app, but despite their television promo spots, you STILL cannot set program record from within the app. Cox should never have switched to the Contour app until they could deliver what they advertise. Basically, Cox is guilty of false advertising - they DO NOT deliver what they advertise.
App No Longer Support DVR Recording
by TGTatro on 2020/01/28 14:43
Like to know why is was removed. 1/28/2020: I see this capability has been put back in place as of several days ago. Thanks. Happy to state that I do not have streaming issues others report.
Can no longer set DVR remotely
by Illogical26 on 2020/01/27 17:52
The only reason I ever used this crappy application was to set my DVR remotely to record shows. Now that feature has been taken away, rendering this application basically worthless. Oh and good luck watching “live TV” if you aren’t on your home WiFi.
Contour updated the app
by Caitsnana on 2020/01/27 13:36
This app now lets you record. One thing to take note, if you are already recording a series the record options will not appear. Nice feature in that it is a reminder that you are already recording something.
Horrible app and service
by KeepinDaFaith on 2020/01/26 02:21
Really, Cox? C’mon. The app is a joke. The service is spotty. The number of times error messages appear is dizzying. What exactly am I paying for?
Local nba game not viewable...
by Boredomdeluxe on 2020/01/25 02:28
For some reason cox has the only app that won’t play my local nba game when Im away from home. Other providers don’t have this requirement of being connected to your home WiFi to watch local games so why do you guys?? It’s extremely inconvenient and agitating.
Don’t get this!
by Tiniya‼️‼️ on 2020/01/24 16:35
I wouldn’t let me watch live tv💀
Waste of Money
by Eidnbbsol on 2020/01/20 04:38
On my “high speed” Cox home WiFi this app streams horribly. Most shows are only available if you are using your at home WiFi, definitely not “on the go”. The shows if you can get them to load have more ads than they would on the normal television and you can’t cast to your tv. Cox touts the contour app as it’s best feature but if you want to really watch your tv through cox you are forced to buy a box. This tv provider is a profound waste of money. I only recommend this if you are rich and retired and this is the only tv provider in your area. Even then I would implore you to invest in bunny ears for local news and a Netflix account. At least those services are usually reliable.
Very Disappointing
by oldhickoryII on 2020/01/20 04:15
Can’t watch anything from Cox unless I’m connected to in-home WiFi. This is a problem for me, a college student, whose parents pay for this service so that I can watch HBO and other channels. This is the biggest rip-off ever. Why even have the contour app if I can’t watch the shows I want, when I want and where I want. Absolutely stupid.
The DVR feature is great!
by Lundgjad on 2020/01/17 17:14
The DVR feature is working beautifully!
Please fix it immediately
by Lemont_hill on 2020/01/16 16:47
Please update the app to work with WiFi can’t watch my shows do it immediately
Needs record option
by BeatsbyHendrix on 2020/01/16 14:52
Please add record TV shows when not home And this could be a five star app. Thanks
Happy with COX
by waspy220 on 2020/01/15 18:08
I’ve been very happy with my Contour App Only wish I could have more access to the live tv thru my mobile devices without being linked to home WiFi. My price is good very comparable to any other tv provider. I run 6 devices including A game console and have no issues with latency streaming
Missing DVR control
by Brad in San Diego on 2020/01/15 03:26
App is helpful for watching tv on the iOS device but I really miss being able to schedule recordings on my main DVR. Tech support said that went away with recent update and does not know of plans to bring it back.
They lost programming DVR via app
by tenor ... on 2020/01/14 06:24
I’ve already written negative reviews regarding each of the other triad of Cox apps... I just found out after chatting with Cox support that remotely programming my DVR was deprecated when they split up the old app into three and adding it back to Contour is on the feature backlog for someday. Being able to remotely set a recording is a big deal. That plus not being able to view recorded content on my iPads and iPhones is driving me to DirectTV.
Can no longer set recordings from app
by skipper46604 on 2020/01/13 03:57
The app looks better but lacks substance. You can no longer set something to record when you aren’t at home.
What Happened?
by DarkBayou on 2020/01/12 15:14
What happened to this app? I use to love the Contour app, but now it is useless. I use to love this app to watch my favorite shows on the go. And the fact it was blind friendly was a major bonus to me. Though now when I open the Contour app the only options I get is Saved, Purchases and Downloads. Sure these are great options, but I don’t use them. What happened to the watch live option? Is this no longer available, or is the app no longer blind friendly and Voiceover screen reader compatible?
Just okay
by ...111...111 on 2020/01/04 04:22
If you travel and want to watch your tv shows, you can only access about half of them. This app is horrible because it has very long pauses and you end up missing most of the show you watch.
Not what’s advertised
by megmolina on 2020/01/04 00:51
The Cox contour app is advertised as being a game changer. It is not. It’s buggy and has issues even when connected to home WiFi. I downloaded shows I wanted to watch on a day full of travel. The app only showed one episode downloaded however was showing in my settings as taiking up 2.64G of memory. Definitely don’t get what you pay for.
Too much content blocked
by Flamethrower 107 on 2020/01/01 22:11
Why would I want to watch tv on my phone inside my home? I have a TV for that. I want to watch on my phone outside my home but there is precious little it actually lets you watch. And when cable goes down in a power outage you are screwed. Right inside my home I couldn’t watch on my tablet because I wasn’t on network. Total BS why should I have to be on their WiFi to use a service I am paying for?? In addition, it doesn’t let you program your dvr to record from within the app. That seems a no brainer. 20 years later and they still cannot hold a candle to TiVo as far as DVR design goes.
Opens to ‘Downloads’ by default
by garrbo on 2019/12/26 23:17
Since I don’t and never have downloaded anything it’s useable. Very disappointing.
Just creepy
by GreatOracle on 2019/12/26 03:37
I see you still want to mine your users location data. I wont use this useless app and I plan to just cancel creepy Cox altogether. There are other and better ways of getting entertainment than overpaying for a company that mines their customers data.
Terrible
by Roadrescuer on 2019/12/22 07:17
I’ve written other reviews, but for some reason they never show. Contour ToGo is the worst. I purchased this service for the ability to watch tv shows on the go, but most shows are interrupted by the message ‘We admire your patience. We’ll be right back’, and you end up missing half the show you’re trying to watch. Also, most of the programs you get at home you can’t get on the go, like MASN Sports (one of the main reasons I purchased Contour. The upshot is that it isn’t worth the money This review never shows up
No Ability to Record
by ou812602 on 2019/12/14 22:48
The update removed features and this app has no ability to record TV programs. It’s no wonder people are cord-cutting. There are too many better options available to have yet another screw-up like this. Even Cox tech support has no idea when it will be restored. Cox just lost another customer. Online streaming here I come!
No DVR Support
by BigBobo46 on 2019/12/08 00:44
Why would you kill the DVR recording functionality in the Cox Connect app before adding it to the Contour app? You’re also running TV ads that specifically say you can do this.
Bad
by Lying Nickname on 2019/12/07 04:38
Due to cataracts I have trouble reading white on black. Also no way to record a movie when away from tv.
Inane
by Snikasnee on 2019/12/05 04:18
It’s shocking that a technology company can be so stupid! You killed DVR support in Cox Connect and didn’t add it to Contour. None of the other applications are of much value. Unfortunately I doubt that administration is smart enough to replace all the app designers.
Garbage
by supersport412 on 2019/12/01 01:17
Really? Cant watch if youre not on your homes wifi with channels that YOU PAY FOR
Very weak app
by Onwis74 on 2019/11/30 14:22
Until you can program your dvr remotely from this app, this app is wayyy behind other TV providers. So Cox please answer a simple question, exactly when will u update this app with remote programming and replay functionality? Please don’t answer “soon”, please give a specific month and year.
Would be nice if you could chrome cast
by Martinkisaac on 2019/11/28 22:46
I think this app is nice but If it wants to compete, it should have the capability to cast in on to chrome or smart TV’s
Bait and Switch
by Trips P on 2019/11/27 17:37
Despite the advertisements that you can record remotely you cannot with this app. I suggest everyone call your local better business bureau.
Not good when traveling
by 14DC on 2019/11/27 13:39
Two main issues: (1) The app only allows you to watch live tv or on demand content when connected to your in-home Wifi. Seems like that defeats the purpose of having this feature. If I’m at home, I’ll watch on my tv. Streaming on demand content on my phone is helpful for when I’m traveling or otherwise away from home. (2) The ability to set your DVR remotely was recently taken away from the Cox app with the explanation that feature was transitioning to the Contour app. Still haven’t noticed this has happened, so there’s presently no ability to set recordings from your phone.
Pre record
by Toddett on 2019/11/26 18:31
There is no place in the app to pre record a tv show. In the previous version, all I had to do was find the show I wanted to watch and click record. I can’t do that any more
Utter Failure; Do Not Recommend
by AlanButler on 2019/11/24 21:26
Forced to download this and 2 other apps- all 3 of which replace the Cox Connect app which had the functionality of all three. YET this new app still has less than half the functionality and usability that I had solely in the tv section of Connect. Cox has the worst customer service and, while their individual employees may, this company really doesn’t seem to care one bit about their users and customers, but still massively overcharges for worse and worse service. Less than zero stars; do NOT recommend!
No DVR
by DEOLAYY on 2019/11/24 21:01
Wish I could access my dvr from this
Recording functionality
by 2kinsey on 2019/11/22 02:23
Not sure how this app is considered an upgrade. I can no longer schedule a recording remotely, or even in my own house. I don’t understand why you would roll out a new app and leave out the best features that would actually benefit your subscribers. This is definitely a downgrade!
Home WiFi crap
by Jen3366 on 2019/11/15 09:13
I used to be able to watch any on demand show, but now it tells me I need to be on my home WiFi, which I am. So how do I fix this issue?
“Please Connect To Your In-Home WiFi”
by Opie2004 on 2019/11/11 02:38
This app is absolute useless if you are trying to watch any recorded shows from your home DVR. You have to home and connected to your home WiFi. Do you have televisions to watch your shows. What’s the point of the app if you are unable to watch your shows on the road? Worthless in my opinion!!!
More or less useless app
by Sunderland98 on 2019/11/10 18:44
Doesn’t work outside the home for the most part. On demand selection worse than typical inflight drivel free on airplanes. Easier to just watch TV.
Nice app but need a lot of work
by Wade horton on 2019/11/09 21:59
I would like to see the tool bar edit back that displays the time Internet connections etc. Please add this back. It would also be nice if this app worked outside of the home network. It is ridiculous to have this on your mobile phone when you cannot use it when you are mobile. Also, I am legally blind and use voiceover on my phone and have turned on the function that is supposed to I don’t know what happened to this app. When I try to look at my TV shows, I get a error message and I had to close the app and restart it only to get the same error message again. Please fix this problem.
Wish I could give 0 to negative stars!!!
by CD4v1s on 2019/11/08 18:26
This app constantly crashes. Was about 2-3 times a day, it’s now crashing 2-3 times an hour. This is so frustrating, especially when Cox charges out the wazoo for there services. Fix your lousy app, or just get rid of it all together and develop one that will actually work!!!
App is broken
by Slt60 on 2019/11/07 15:00
App no longer reliably streams while all other streaming apps work fine. Can no longer use. Please trouble shoot and fix.
Garbage
by skydiver874 on 2019/11/05 02:25
Works like garbage. Constantly resets or runs into problems. Absolutely the worst streaming service I’ve ever dealt with
Prices up services down
by Walkie21 on 2019/11/04 00:53
The prices for cox has gone up and service has gone down.
Doesn’t work at all: “In-Home Wi-Fi” error
by qwertyindigo on 2019/11/03 20:16
I keep getting an error message saying “connect to in home WiFi” but I am already connected and have tried deleting the app and redownloading. Cox customer service was of no help once again. Very disappointed in the app.
Away From Home
by eleuck1 on 2019/11/03 00:49
Not every feature works away from your home. It would be great if all the features worked away from home as they do at home.
How can I give -5 stars?
by Duecel on 2019/11/02 19:26
I thought the directv app was terrible. This is by far the worst tv app available. Only things you can download are starz and showtime. I have the apps for them. Why even use this app. At least directv allows to download shows, tho it’s a pain in the behind. This, nada. Garbage app from Cox, who cable and internet service is good. They need to remove this from the App Store, blow it up, and start from the beginning.
Horrible
by Eric "M" on 2019/10/28 21:26
A “Mobile” app that only works at home? Why would one want to watch TV on a mobile device if your at home? A ridiculous service in my opinion.
What can I say about this app
by Devan30 on 2019/10/28 02:45
Nothing good!! Getting error messages all the time home WiFi ( Cox High Speed Internet ) and when I’m away!
Doesn’t work
by No lyrics what a on 2019/10/25 23:11
You can’t watch your recorded programs unless you are connected to your home Wifi. Very frustrating .
Problem - Please fix it 😑
by Šxrgïø on 2019/10/24 04:15
Its a great app but its telling me connect to home wifi and girl i am connected to my home wifi like what the hell cox please fix this because im about to cancel this and just get netflix 😤🙂
Audio description for Blind viewers is not even close to equally represented.
by Jim from Gainesville FL on 2019/10/24 01:37
Very disappointed
Horrible
by hggfjbyyvyvgyg on 2019/10/23 01:44
Used to work with extended network on home wifi.. Cox has decided to take that away.. I will be canceling Cox cable and getting Sling or something..
Contour not all it was promised
by Pablo22145 on 2019/10/18 02:05
When I first got countour I was promised I would be able to save my recordings to my cloud so I would not lose them if something happened to my box. Not happened, the boxes don’t last long and there go all your favorites, some that are irreplaceable. I was also told I could watch my shows live and recorded from anywhere on my laptop or phone again not happened. I have been with Cox for over 20 years and am ready to go to Direct TV to get the things cox promised that Direct TV delivers and also be able to get the NFL Ticket another thing cox said they were getting that hasn’t happened. So many broken promises with so many rate increases just don’t make sense to me. Maybe if more people go Direct TV Cox will get the idea that their customers are getting tired of paying more for broken promises
To many ads
by kawwi puppys on 2019/10/17 10:54
Can you pls take away the ads bekuse I want to wach my movies and there is just to many ads Thank you 😁😄😃😀😊
Missing features
by Msmccabe on 2019/10/17 01:43
One of the big features of contour is that you can download a show and watch it offline. This doesn’t work at all. Tried it on 3 iPads and 2 iPhones. Garbage.
Free because you can’t use it
by this is silliness on 2019/10/15 23:09
It seems that each day I try something that should work without any difficulties, I’m let down. So much for technology I guess. This app is no different. Simply does not work. I’ve yet to be able to watch anything from this app. Cox has decent service with poor customer service. This app doesn’t even match the sub par expectations of the company. If you want to watch TV from your phone or other devices, go somewhere else.
Suddenly all the channels are missing
by MKN****** on 2019/10/12 02:13
After recent updates all the channels are missing!!!! What happened to all my channels????
No record option.
by Johnl818181 on 2019/10/09 01:04
Can’t believe that there is no record option available on this app which would allow me to set a show to record even if I’m away from home. The company I had on the east coast, Optimum, has had this feature for years. Very disappointed.
Worthless crap
by Kkkkkfj on 2019/10/07 03:30
At its best, this app theoretically allows you to watch tv on your iPad the one place you don't much need it--at home where your tv is. But even that it mostly fails to deliver. I tried a few times when we didn't all want to watch the same thing and Haven't been able to watch a complete show on the app yet. It constantly crashes, then starts from the beginning of the show every freaking time and since you can't forward, it's like some Groundhog Day hell where you never get to the end. I don't know why they bother.
Horrible app
by ty3ty4 on 2019/10/06 23:06
Constantly saying connect to inhome WiFi when I am home on my WiFi. Refuses to play anything even when I’m at home like it asks. Worthless frustrating app that only disappoints.
Could be better...
by RamiTheGamer2018 on 2019/10/06 01:30
Honestly, the app is okay. It buffers a lot when on LTE which I don’t like. Please please make the app better.
Still Bad
by User 1275648 on 2019/09/30 22:46
It’s September 2019 and this app is still terrible. You should really be able to access your recorded shows via the app.
😞
by service interrupts on 2019/09/27 05:26
I don’t know why but I can never get this to work! You pay for the service, you go out to California to help a sister who is sick, and you still cannot watch the shows you want to watch! Also you cannot send the request because every single name you put in is taken!
What’s the concept?
by RRCHASR on 2019/09/21 20:36
I don’t understand. What is the point of this app if I can only utilize it at home on my network?
Luv this app
by crazygirl225lababy on 2019/09/21 03:07
So convenient always able to play all my favorite shows and movies with no problem. App works with no problems at all and everything I get through Cox on my TV is available through this app. If I’m away from home some shows aren’t available, but you can filter and find shows away from home which is great too. I was surprised that so many networks are available outside of my home! Cox is awesome and I love this company! Best growing company in the U.S.
Getting Better
by Cawfeetawk on 2019/09/12 16:38
Yay! The issue with the “Recent Channels” list being completely inaccurate (not showing channels I actually watch) has been fixed with the latest update this week, THANKS!
Sound quality is abysmal
by Nurse Pudge on 2019/09/10 03:33
The sounds quality on this app is terrible. The sound is unclear and out of sync with the picture, even with a very fast internet connection. Plus there is a glitch whereby you must select Spanish as the language in order to have any sound at all.
Channel Audio
by HeatherKansan on 2019/09/10 02:25
Some channels have major sound issues when watching on tablet or phone, such as Oxygen and WGN. (plays volume for 3 seconds then silence. Very annoying.) If you read reviews I’m not the only customer with this issue. Update fixed the shrink/multitask issue, but I still can’t watch certain channels because no sound. Noticed difference in commercials with TV vs iPad. I’ll be sitting outside watching a show on iPad and see the same channel inside has different commercials which is very odd. Beside the sound issues, I use this app a lot and I like it. Just wish they’d fix the sound issue on channels that I pay extra to have but can’t even hear.
Channel Audio
by hkinbft on 2019/09/09 21:19
One thing I can’t understand is why I have channels such as ESPN the channels I enjoy where the show is playing and the sound cuts out and I can’t hear it anymore. It’s so frustrating. It happens with random channels.
Can’t even log in.
by Keilani bee on 2019/09/08 18:54
Just downloaded the app and it won’t let me log in. I have Cox cable, there’s no registration link so I assume the log in information would be the same one I use to access my Cox account online. There’s no “help” or “forgot” link to figure it out. Until I have access to the app I have no choice but to give a one-star rating. Will change it once I have the opportunity to even use it.
Windows 95
by Chris Altstatt on 2019/09/08 08:06
It stops working. And it happens many times. I finally called customer service and they suggested I restart it. Did that and it worked! And two weeks later, that process did not work. Wait until tomorrow and see if it works then. Windows 95. PEADC. Now this app has the sound cutting out also. If this is happening for others, I found a work around. If you flip your device from horizontal to vertical, then back to horizontal and tap the screen twice, the sound will come on again for a few more seconds. Then repeat the process. I have also had the previous problem continue where it just stops working. The problem exists at the supplier. PEAS. Netflix works perfectly through my device!
Why
by Sndjdkpznvfgjmbvd on 2019/09/07 02:29
How can a company as big as Cox with so many resources have such a terrible app? It’s mind boggling. Apparently they don’t care and/or are incompetent. Can’t wait to switch to dish and century link for internet. You should be proud of a 2 star app🤫
No sound. Crashes. Buggy
by lupanart on 2019/09/06 22:05
Issues getting worse over time.... months of escalating bugs. Started with just a couple stations, now theres a lot of stations with image and no audio. Crashes frequently. Buggy. Ex: clicking “watch” does not work, it closes the station display bar and you have re-open and re-click same show and same “watch” button. So frustrating. Not to mention, cannot “mirror” with AppleTV.
Recent channels not accurate
by Winks2012 on 2019/09/06 15:28
Not sure where they are pulling the data to display recently watched channels but it’s not from channels I watch. Sometimes it shows channels that are not even in the same language! I remember this working correctly in earlier versions but now it’s completely useless. There is also no way to provide feedback from within the App to report problems. There is a Help section which just allows you to call, chat, or go to their social media accounts. It needs to allow submissions of bug reports and suggestions.
Volume Issues.
by Maddrez on 2019/09/06 01:37
The volume works for about three seconds then suddenly stops. This has happened on desktop as well. How do you expect your paying customers to use your service and have good opinions when the volume doesn't even work...
No volume
by Brianna4016 on 2019/09/05 11:20
I’m having an issue with the app that each time I try to watch something, I can watch it for a minute fine but after there’s no sound at all. Sometimes it’ll come and go.
Channel Errors
by MariaAZ49 on 2019/09/03 03:01
Called Cox and they claim no one has reported this issue: random channels send back a “connection error” or the channel can be viewed but no volume is available. I have to keep deleting the app and reinstalling. If I change the channel and come back to it, same problems. The app has to be deleted and reinstalled numerous times and still may not work. Not only is Contour for the iPad the worst, but their support staff’s lack of knowledge and interest in helping to solve the issue is equally frustrating! Unfortunately in my area, this is the only internet/tv option available. Still having the same problem! No follow up on the review! Cox Contour is the worst!
Bad service
by ShernaEver on 2019/09/02 18:07
Cox needs to keep up with the program. When watching on my iPad the sound turns off after 3 seconds. Very annoying. For the amount of money spent to this service, should be able to use it no problem. I must say, xfinity has way better service but we have no choice
Audio problems
by Runcal on 2019/09/02 15:52
When trying to watch live channels for local network stations the audio cuts out after about 10 seconds. I was hoping this would be addressed but it is still the same for over a month.
Contour not all it was promised
by Pablo22145 on 2019/10/18 02:05
When I first got countour I was promised I would be able to save my recordings to my cloud so I would not lose them if something happened to my box. Not happened, the boxes don’t last long and there go all your favorites, some that are irreplaceable. I was also told I could watch my shows live and recorded from anywhere on my laptop or phone again not happened. I have been with Cox for over 20 years and am ready to go to Direct TV to get the things cox promised that Direct TV delivers and also be able to get the NFL Ticket another thing cox said they were getting that hasn’t happened. So many broken promises with so many rate increases just don’t make sense to me. Maybe if more people go Direct TV Cox will get the idea that their customers are getting tired of paying more for broken promises
Not so much a review
by alanl56 on 2019/06/09 17:07
With all the problems, not only with Contour, but overall I can only say when the ‘exclusive’ nature COX has on the consumer is replaced or gone COXis going to see a large number of people migrating away from the company. We came from another state and had XFINITY and other service providers and COX even though electronically and programming wise being ver similar leaves COX lagging behind overall in many ways. We for one are planning a change as soon as our contract is up. COX’s attitude, knowing they have a hold on you, and not budging a bit on programming and forcing features not needed but by us not wanted and other conditions just leaves us very frustrated. Company policy can be changed to give good customer service and keep their customers. The quality of this so called service doesn’t come close to their cousin XFINITY or many of the other providers we have subscribed to before moving to Arizona. Looking into the exclusive nature and how they maintain that exclusiveness is my next research project..
Lousy Software.... STILL
by Micheal Padraig on 2019/04/23 00:27
Update 22 April..... Well you guys dropped another “update” last week. Figured I would give it a bit and see if “quality” was anywhere in the neighborhood. Nope. Still big lags in performance on a top of the line iPad. Perhaps the programmers could learn to pump gas for a living? Doctors practiced the way you program and cemeteries would fill. Cox: Later this year you are getting a competitor in my area and I will no longer be stuck with you as my only choice for TV/Cable. Up your game if you want to have a shot at my business. —————————————————————————- Update 17 February, 2019: Your “upgrade” 3 days ago was a bust, as usual. Uninstalling and reinstalling (1 week old iPad Pro with lots of memory— no hardware excuse available to Cox). ——————————- Response to my current review is a Cox cut and paste from last March! You guys are sloppy. HomePod is not the same as AirPod. 1. Still mistakenly prevents me from access when on my home wifi (and no VPN). Did everything including reboot multiple times. 2. Still denies the ability to play the audio through a HomePod speaker. Adjustments to the interface with the last “update” make the user experience worse. Please take more pride in your design and coding. Why not just drop Cox? Cox has a monopoly in my area, so I am stuck with you.
Still subpar to Directv
by Sbattoch on 2018/08/26 03:17
This app has definitely improved from a year ago but I am still left disappointed that you can’t access your recorded shows. This is the main reason that I cannot wait to switch back to Directv because their app allows you to not only watch shows from the app but be able to search for your favorite shows and record them from the app itself. It also allows you to download all your recordings onto the app to watch when you’re not connected to WiFi. In regards to this, the Cox app just does not compare and as someone that is always on the go, the mobile app is a deal breaker for me. If Directv is capable to have all those features, there’s no reason Cox can’t make the effort to do the same.
contour pwd lost on upgrade
by Big fan '69 on 2018/11/05 23:29
I love Contour. i have become dependent on it or at least used to its convenience. I want to say that first because otherwise I wouldn’t be appreciative to the developers. And I wouldn’t take the time to review it. My recent upgrade to Iphone XS however caused me to need to re-enter my pwd. Now you may be saying to yourself ... yeah duh. but I backed up everything to my itunes and restored all the apps and data from my 7plus to this iphone. For some apps I lost my pwd and others I didn’t. God bless those developers who retained it and for those who did not... please mote this experience.... If I now reset my pwd I have to resign in with the new pwd on all my devices... the old contour pwd is stored on those others but removed on my iphone Xs now. I saved my conour pwd to a post it note but when I try the pwd it rejects and wants me to reset. I guess I have to bite the bullet and do the reset but sigh... Wife’s phone is gonna reset... kids... computers... all because cox doesnt back up my pwd.... which brings me back to the start... if I didn’t like the app I wouldn’t bother... but I do and it’s gonna cost me ...
Channel Audio
by HeatherKansan on 2019/09/10 02:25
Some channels have major sound issues when watching on tablet or phone, such as Oxygen and WGN. (plays volume for 3 seconds then silence. Very annoying.) If you read reviews I’m not the only customer with this issue. Update fixed the shrink/multitask issue, but I still can’t watch certain channels because no sound. Noticed difference in commercials with TV vs iPad. I’ll be sitting outside watching a show on iPad and see the same channel inside has different commercials which is very odd. Beside the sound issues, I use this app a lot and I like it. Just wish they’d fix the sound issue on channels that I pay extra to have but can’t even hear.
Worked fine but not now
by Ed from Arizona on 2019/03/13 03:17
It was working fine inside my home wifi and outside my home network. I was able to watch my shows on the road and even while I was traveling international. Now it is not. Even in my cox home network it ask me to enable my privacy location ( hello I am home in my home wifi). When I am traveling also it asks me for my location and if I am traveling outside the US, it says that I cant use it. I am starting to wonder why all of sudden you need to know my location by enabling the gps? That is private. I dont like it and I must likely will change cox to something else
Nice app but need a lot of work
by Wade horton on 2019/11/09 21:59
I would like to see the tool bar edit back that displays the time Internet connections etc. Please add this back. It would also be nice if this app worked outside of the home network. It is ridiculous to have this on your mobile phone when you cannot use it when you are mobile. Also, I am legally blind and use voiceover on my phone and have turned on the function that is supposed to I don’t know what happened to this app. When I try to look at my TV shows, I get a error message and I had to close the app and restart it only to get the same error message again. Please fix this problem.
Rob
by Cantusemyownname on 2019/08/07 00:34
The app used to work fine. In the last couple of weeks, after the 5.9.0 update, sound plays for a few seconds and then goes away. Several minutes later the sound comes back and goes away again. I had this app open while I was working at my computer and the sound went in and out every few minutes for 2hrs. I finally switched to a different and listened to music. The app doesn’t remember the channels I watch anymore. I have 2 channels that I watch on a regular basis. When I launch the app neither channel is in the recent channels list. The list is full of HBO channels and local channels I haven’t watched.
Awesome
by NathanielAOzment on 2019/01/12 11:38
Maybe I’m just easily satisfied but this app is pretty much perfect so far, everything I could really need is already implemented into the application, give or take a few things. I can’t for the life of me understand why people are rating the application so low just because it’s not as good as other providers, that’s the point.. it should be uniquely different, keep adding onto the application and don’t let it go months without updating and I’m sure it’ll just keep getting better and better.
It does the job ☺️✨but I was wonderrrinnngg...
by PassionPit<3 on 2018/08/26 01:26
I like that it has the favorites section (: because on contour box there isn’t a toggle switch for the shows that am able to watch with my package vs all channels regardless if that are in my package plan or not lol . I wish you could set reminders for when a certain movie or series or episode I’d like to watch (: Every other app makes a notification for some thing this would be a cool feature for this app. Also it would be cool if there was a feature to use contour app like a remote so I could just change the channel from my phone sometimes I can’t find the remote but I know where my phone is lol Along with that, maybe if the remote idea is a no go if there was just a way to add access to other contour boxes in the house hold. 🏡 Sometimes I’ll find a cute movie on a TV from in one room and I want to change it on the living room where my siblings may be watching from. (:
Absolutely Terrible
by GermGerm on 2020/02/11 10:47
I NEVER write reviews because I’m very laid back and understanding. However, this app provides a terrible user experience and the developers just don’t care. Given that many of us are spending money on Cox service, it’s hard to accept the ridiculous challenges from this app. I’ve constantly had to log in and out to be able to see specific shows. When I try to watch a show that I know is available (because I’ve checked the On-Demand option via my TV), the episode is greyed out without any option to press play. This continues for weeks unless I log out and back in. Now, when I enter the tv show title in the search bar, nothing even pops up. Literally nothing. I’m pretty much always on the go because of my job and lifestyle... so being able to connect on my phone and smart devices is important to me. It’s frustrating that a company of this stature has consistent issues with this. Do yourself a favor...don’t download this app...also, consider something else besides Cox. I just can’t do it anymore. You’ll regret it.
Change in policy?
by baldthumb on 2019/02/25 12:10
I love this app for the ability to watch movies and shows, but recently it started requesting my location when I tried to do either, even when I’m on my home network! This seems like overkill to me because the app already knows if you’re not at home because it only allows certain shows and movies when you are not using your home network. Is there a way to get rid of this location requirement? I love the service, but for the money I pay I shouldn’t have to give out my specific location. ‘Home’ or ‘not-at-home’ should suffice.
Luv this app
by crazygirl225lababy on 2019/09/21 03:07
So convenient always able to play all my favorite shows and movies with no problem. App works with no problems at all and everything I get through Cox on my TV is available through this app. If I’m away from home some shows aren’t available, but you can filter and find shows away from home which is great too. I was surprised that so many networks are available outside of my home! Cox is awesome and I love this company! Best growing company in the U.S.
Waste of Money
by Eidnbbsol on 2020/01/20 04:38
On my “high speed” Cox home WiFi this app streams horribly. Most shows are only available if you are using your at home WiFi, definitely not “on the go”. The shows if you can get them to load have more ads than they would on the normal television and you can’t cast to your tv. Cox touts the contour app as it’s best feature but if you want to really watch your tv through cox you are forced to buy a box. This tv provider is a profound waste of money. I only recommend this if you are rich and retired and this is the only tv provider in your area. Even then I would implore you to invest in bunny ears for local news and a Netflix account. At least those services are usually reliable.
Recent channels not accurate
by Winks2012 on 2019/09/06 15:28
Not sure where they are pulling the data to display recently watched channels but it’s not from channels I watch. Sometimes it shows channels that are not even in the same language! I remember this working correctly in earlier versions but now it’s completely useless. There is also no way to provide feedback from within the App to report problems. There is a Help section which just allows you to call, chat, or go to their social media accounts. It needs to allow submissions of bug reports and suggestions.
Not mad, just disappointed
by FaZe_PUGs are lit on 2019/07/16 05:48
I saw this app on social media and was like wow this is so cool! But just remembered it now. Downloaded the app signed in and... what the heck. First I was excited searched family guy there wasn’t many episodes. Then I was like okay let’s see about Kitchen Nightmares, not a single episode. Then I see in the related bar Hells Kitchen and I got some hope. Pressed it again. No episodes. I don’t like the app mainly for the lack of episodes. I will be uninstalling. Btw this wasn’t meant to be taken as offensive in any way, shape, or form it’s just my honest review.
Worst app ever
by verry irked on 2019/07/07 15:02
Ridiculous! In October 2018 Contour went to a different update so my Ipad-which was in perfect working order-could no longer update to the newest version. I had to go buy a new Ipad for $400 just so I could use the app. I only watch tv on my Ipad. So now, the three channels I do watch, that I pay A LOT of money each month just to have, no longer support volume to the channels and Cox has no idea why. I watch Hallmark and HGTV. Cox is THE WORST tv company out there! Stone age quality for an expensive price. We had Xfinity in an another state for 20 years with no issue. We move to AZ 4 years ago and it has all been a headache!
Worst paid cable app
by 3_peckered_Moose on 2020/01/30 09:49
Recent update make using the app even more frustrating. The video player gets stuck under the app when searching for other content to watch. If you change channels and the video player gets stuck under the app, you will hear both channels playing at the same time, but no video. You have to reboot the app to fix and you end up missing part of the program you were watching. All network stations have duplicate channels. I can’t wait till my contract with Cox cable ends. I am definitely going to choose a different cable/satellite provider.
Continued audio issues
by Patrick6111 on 2019/08/06 01:35
Downgraded my rating to one star. No audio on some channels. On other channels the audio drops after watching for a few seconds. Others it works just fine .. why?? This was an issue I complained to support about a while back and was eventually fixed .. now the issue is back. No Cox I don’t remember which channels are doing this, it’s random .. seems to change from day to day. I’m surprised I’m the only one experiencing this. Also, the Recent Channels function no longer works correctly. It does reflect recent channels watched. Please fix and I’ll increase my rating of it.
Cannot sign in!
by efhvideotech on 2019/02/01 14:32
I cannot sign in to use this app on my iphone7 plus. Don&#39;t waste your time. I tried tech support. Elevated to the engineers, but they never called back! My account has changed. I can now sign in to this app. Been using it for about a week. No problems at all. Works well at home and on the go. I have deleted other single channel apps that are covered by contour app.
What Happened?
by DarkBayou on 2020/01/12 15:14
What happened to this app? I use to love the Contour app, but now it is useless. I use to love this app to watch my favorite shows on the go. And the fact it was blind friendly was a major bonus to me. Though now when I open the Contour app the only options I get is Saved, Purchases and Downloads. Sure these are great options, but I don’t use them. What happened to the watch live option? Is this no longer available, or is the app no longer blind friendly and Voiceover screen reader compatible?
Not be able to watch on iPad
by DAMADS on 2018/09/04 03:12
Lately all I get from the site when I’m try’s mg watch on my iPad at home is browse to go tv. It won’t let me watch my regular stations like I’ve been used to. This is truly a shame because you guys have been doing great up till now. I pay a bill that’s already too high so the least I should be able to do is watch on my iPad when I move to another room without a tv. My internet is working great so please don&#39;t say I should check it and I’ve also turned off the iPad and I’ve deleted and put the app back on. So I definitely need another solution.....
Works, sort of, horribly limited in usefulness
by HappyDummy on 2019/07/04 16:05
2019 and still no casting support at all, not chromecast, airplay or anything else. Many channels not licensed for remote viewing while they can be watched in their own apps. Really? At the sky high prices you charge, really? But at least the apps works better than the PC version which still require archaic and ‘abandoned by’ Adobe Flash player. HTML5, what is that? This all really is a sorry offering from one of the most expensive cable operators in the entire country.
Great app. Don't listen to bad reviews.
by Ea sports is greedy on 2019/06/22 00:42
I have had a great experience with this app and have had it since April. I have been able to watch all of the shows/movies at any time even if they have already aired. Do not listen to the bad reviews as the are old and many of the problems they have been talking about are old and have had a solution.
TRASH
by Ihjda on 2019/07/17 03:08
If I could give this app zero stars, I would. On the computer, I have to refresh the page about 20-30 times for it to even exit out of the loading screen. On the app, Contour spends 50% of the time with the screen buffering saying “attempting to resume”, I can’t even really watch anything. So not only is this app horrible, the WiFi cox provides is just as bad. Second of all, half of the channels have no sound &amp; haven’t had sound for WEEKS. I have never had one single day where contour has worked perfectly with no issues. It’s the absolute worst.
So Frustrating!
by Countrygirl331 on 2019/02/20 21:43
Contour TV is wonderful! Can’t imaging life without it anymore. Wish we could say the same about the Contour app. You no sooner get into a program and it freezes up. IF it reconnects it takes forever though most of the time we have to close the app and say the heck with it. For a communication system as big as Cox is you would think their app would work better especially when you are using it in the house where you have no issues with wifi.
Ok app. Wish it had a remote feature.
by DGar10 on 2018/12/29 19:09
The app is ok. It is nice to be able to watch on different devices and record programming remotely. The app works well most of the time with some issues on occasion. The one thing I really wish this had was a remote control for the cable box built into the app. At minimum it would be nice to select a show from the guide to play on the box. I had DirecTV before and it had those features which were extremely nice and convenient.
Worthless crap
by Kkkkkfj on 2019/10/07 03:30
At its best, this app theoretically allows you to watch tv on your iPad the one place you don&#39;t much need it--at home where your tv is. But even that it mostly fails to deliver. I tried a few times when we didn&#39;t all want to watch the same thing and Haven&#39;t been able to watch a complete show on the app yet. It constantly crashes, then starts from the beginning of the show every freaking time and since you can&#39;t forward, it&#39;s like some Groundhog Day hell where you never get to the end. I don&#39;t know why they bother.
Disappointing
by jenn532 on 2019/08/23 23:44
The whole point of this should allow access to watch recorded shows away from home. I can’t do that unless I’m connected to my home WiFi. What’s the point. I may as well wait until I get home to watch anything. What’s the point of having this app if you can’t do anything with it.
Piggybacking off Xfinity!!
by codym231 on 2019/08/07 09:56
This app is just a piggyback from Comcast Xfinity back east! The live TV guide looks the same the app works just like there’s and they just rename it and make it worse than the real app Comcast provides. Why do they have to use another companies resources to provide entertainment? Probably because they are too incompetent to do it themselves. I bet cox has been paying to other companies for years to provide tech support and cable they can’t even figure out themselves because they have to steal it from Comcast to provide 21 century services.
Utter Failure; Do Not Recommend
by AlanButler on 2019/11/24 21:26
Forced to download this and 2 other apps- all 3 of which replace the Cox Connect app which had the functionality of all three. YET this new app still has less than half the functionality and usability that I had solely in the tv section of Connect. Cox has the worst customer service and, while their individual employees may, this company really doesn’t seem to care one bit about their users and customers, but still massively overcharges for worse and worse service. Less than zero stars; do NOT recommend!
Cuts out audio
by Corkysue on 2019/07/18 17:00
This app usually works really well. I have used it to keep up with certain programming when I vacation. I am disappointed that all channels are not available when not at home, but there are a few local channels that is considered “on the go”. Lately, the channels that are not my local channels, like CNN, A&amp;E, etc. the audio is cutting out after connection with the channel. This sure is annoying. Please, fix. Thank you.
LOCATION / PRIVACY
by Nikki4502sweet on 2020/01/31 15:36
I have the app on my iPhone as well as my husbands, however on my phone no matter what I’m watching I have to turn my location on to use the app. Cox said they would put in a ticket and someone would contact me. No call and I still have to have my location on to stream. No privacy!!!
Too many problems
by dks2008 on 2019/08/15 10:50
It might be fine, but there are too many errors. The biggest is the frequency with which it prohibits me from watching my recordings because it says I’m not connected to my in-home WiFi even though I very much am. It also freezes a lot when watching live TV. Please fix those errors first. Next, please add a functionality to set recordings via the app. Xfinity’s app is much better; I wish they were available where I live!
Terrible
by Roadrescuer on 2019/12/22 07:17
I’ve written other reviews, but for some reason they never show. Contour ToGo is the worst. I purchased this service for the ability to watch tv shows on the go, but most shows are interrupted by the message ‘We admire your patience. We’ll be right back’, and you end up missing half the show you’re trying to watch. Also, most of the programs you get at home you can’t get on the go, like MASN Sports (one of the main reasons I purchased Contour. The upshot is that it isn’t worth the money This review never shows up
Need to be able to enter a channel number
by eldp311 on 2019/04/04 03:02
Although I love the Contour app, and wish I could watch more channels. But I understand why I can’t. The biggest gripes I have is not being able to just enter a channel number and go straight to it, and not being able to pause, or rewind if I have to leave the room, and not able to take my phone with me. It would be nice to have a PIP, but I know that won’t happen.
Can’t watch my saved recordings on the Contour app on iPad
by Bradyfollower on 2020/01/29 06:59
I can record on my iPad, but cannot watch them after they are recorded. My only choice is record options.....no watch option like on my tv set. I called Cox and the representative told me to delete the app and reinstall. This did not work. I love this app to watch all my favorite shows, however.
Viewing Issues
by mckeaty on 2020/01/29 14:16
For the past week, when I open the app it says that I am “not subscribed” to channels for which I am. One day it was CNN, then it was Food Network. CNN returned, but now it’s Food Network again! I had been using the app post surgery and found it very helpful. Now, not so much..... Thank you for your response. I had both deleted and reinstalled the app as well as updating. I now can no longer see either of these channels.......
Arghhhhhhh
by Paminocala on 2018/10/25 08:31
I love how this app makes shows that I’ve never heard of available. I’ve found new shoes because of this feature. This app has been great except it cuts off the last 5-6 minutes of every stinking show. You never know who is picked, who won, which house they buy, which wedding dress they decide on, what the fish tank looked like, if they are arrested. The list is endless. What is the point of watching anything if you can’t watch the final 6 or more minutes of every show? Come on Cox, you can do better than this.
Show seasons
by thatgirl792 on 2020/02/12 19:39
It really angers me when I go to the app to find the past seasons of the show that has 3 or more seasons with only 1 or two shows per season. If I go to contour to watch shows I like to watch em from the beginning but I can’t when they don’t have the full thing on there. Either update your shows more often or don’t promise people they can watch a show from the start.
Needs Improvement
by rieconrey on 2020/02/08 23:11
I have an account registered with a passcode from Cox but the app won’t let me login on my iPhone or iPad. It keeps stating something went wrong, they are sorry that something unexpectedly happened. Try again. After multiple unsuccessful attempts it leads me to believe there marketing slogan that you can stream live tv if you have service is false. I’ve met all the listed requirements while troubleshooting using their help page. Tried uninstalling and re-install still doesn’t work.
Doesn’t Work With Apple TV
by reeltalk11 on 2018/10/12 00:55
The guy at the store told me to get an Apple TV to stream the app from my iPhone to the tv. Before I bought one, I also had a company tech come to my house to fix an issue with the internet and I double checked with him about the Apple TV and he also recommended it. So I buy the Apple TV and of course when I try to stream the Cox app, there is a licensing issue that doesn’t allow it to be streamed. Congratulations Cox, you have officially usurped Comcast as the worst cable company in the history of this country.
Terrible
by Run2121 on 2018/10/06 20:05
This app constantly freezes stops shuts down comes back freezes and then the cycle continues. It is absolutely frustrating. I have called I have had technicians in my home nobody can help they all point to someone else. I’m not saying Cox is bad but they’ve upgraded all the technology to Contour but unfortunately the app whether you use it on your phone or an iPad is just absolutely terrible. If they wanted to win an award it would be for the most times something failed or froze up.
Iphone x
by dbc snsnz snznsh on 2018/09/12 13:34
I’m not sure if anybody’s ever had this problem but I am literally stuck on Contour app purchases page. I accidentally touched purchases and now I am stuck with in the app I have tried everything resetting the phone&amp;force closing the app!Every time I open the app it goes right back to the purchases page and I cannot get back because we do not have a back button.
Cox contour mobile device
by (((BBQ Brian the man))) on 2018/10/22 04:01
I absolutely love it tons and tons of unlimited movies and music and sports thank you Cox Internet I am from Phoenix Arizona Thank you I would give it more than five stars 1 billion stars hell yeah thank you I’m keeping my Internet forever and my cable service and movies contour forever. Simply the best
It works most of the time
by Sha Car on 2019/08/03 15:16
It works on my iPad but often times I get no audio. The audio on the hallmark channel almost never works. Now it’s the Disney channel which for my daughter is very disappointing. It could be other channels as well but of course I don’t watch them. Please fix this (and don’t blame my iPad, which is perfect, because it’s happening to others as well!)
Well this seems pointless
by avdianne on 2018/08/28 17:36
Rant: What is the point of this app if you can only watch local channels at home? My husband is currently deployed and the entire point we bundled to have this app was so he could access some shows on his phone when able to and he can’t even use it. I don’t understand the need to overcharge so much for cable and internet but unfortunately our options seem limited. Paying over $100 for internet and this app should mean that this app is worth it.
Video works but no sound on even more channels
by CorvetteJim619 on 2019/08/29 13:38
My video works but no sound on a growing number of channels. Started out on ion, then now onto USA, now CBS, and my local channel 9. Have deleted app and reinstalled and did not fix problem. Had cox tech out and he ran all tests and was stumped. This problem has been going on for over 8 months and no one at Cox seems to know how to fix it. Cox Cable support is a huge joke! Been with them for over 30 years but seriously considering switching.
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App name
Cox Contour
Description
Watch live TV and On Demand shows and movies on any device at home or on the go. Key features: • Inside your home, watch live TV and On Demand content from all channels you are subscribed to. • Outside the home, watch live TV and On Demand shows and movies by using the filter “Available out of home.” • Customize the TV guide by filtering popular categories like Kids, Sports, and Movies. • Watch rented and purchased movies in the ‘Purchased’ sub-folder inside the ‘Saved’ folder. • Use ‘Parental Control’ in Settings to manage what your children can watch on mobile devices. Requirements: • Wi-Fi or cellular Internet connection • Subscription to Cox Video service • Cox username and password.
PUT ALL OF OUR CHANNELS ON
by 619Aynonomus on 2020/02/23 00:31
I Got MORE CHANNELS ON TV than I can on here on this app... 🙄 . If DirectTv can give you all your channels you have from COX CABLE SHOULD BE ABLE TO TOO.... #1star
Awful
by captdpk on 2020/02/22 21:36
Some upgrade. Apparently can no longer set DVR remotely via the app. Which was the single most useful feature of the previous app. Cox excels at continuously raising rates but not improving services. No wonder record numbers of people are “cutting the cable”.
Don’t waste your time if you travel
by Odd impact on 2020/02/21 06:13
So 99% of all content I intended to stream (I work out of town) is not available to me unless I’m at home...using my WiFi...which I wouldn’t do...with my TV and contour boxes upstairs and down... There are license agreements Cox says... Can’t stream out of the US Cox says... In this day and age, when google maps knows exactly where my phone is (ALWAYS in the USA)..there is no reason I shouldn’t be able to stream any of my content that I have paid a ton of money for with these guys for over 20 years. I think I am Going to be ending the Cable odyssey now. They charge you a lot of money for home phone (who uses it anymore?), Internet (speeds get slower every year unless you spend more money to “upgrade” ..its a racket folks) and TV, which I rarely get to watch real time, do record a few shows. Think it’s time to just Hulu, Vudu and Netflix from now on
Still no dvr
by Smoodyuser on 2020/02/18 00:56
I have the app updated to the latest version and still can’t set my dvr to record from the app. Got a message from developers saying that this feature has been launched. I even deleted the app and redone loaded it and it still doesn’t have this feature. Bring it back on the Cox app until the contour app can figure out how to launch it. Edit 2/17/20 Stop telling us this feature has been launch. If it has been launch tell us how to set dvr.
Useless, gets a -5 stars
by K2Bear on 2020/02/16 06:33
I honestly don’t watch TV or movies online. The only thing I really want to use the app for is to schedule my DVR. I went to the help/support to find out how, because it’s not intuitive on this app. Help send you to the Cox Connect app, which in turn sent me back to the Contour app. Scheduling my DVR to record doesn’t seem to be a function with any of the Cox apps.
Needs Remote Control Functionality
by LJPot on 2020/02/16 01:44
I would’ve given this five srars if it could be used as a remote for the box. Xfinity is almost identical and includes this functionality in its app. Its great.
Horrible behind other cable companies
by contourstinks on 2020/02/14 00:43
The app is horrible! You can see your dvr shows and are not able to play them. Switched to Cox from Comcast because we moved and Cox is soooo behind the times. Comcast had so many more features like watching your dvr on your iPad, app for Roku, skip commercials option and able to watch your tv and dvr on the app while away from home and not on your WiFi. Hate Cox feel like they should be paying me to use their horrible service.
Show seasons
by thatgirl792 on 2020/02/12 19:39
It really angers me when I go to the app to find the past seasons of the show that has 3 or more seasons with only 1 or two shows per season. If I go to contour to watch shows I like to watch em from the beginning but I can’t when they don’t have the full thing on there. Either update your shows more often or don’t promise people they can watch a show from the start.
Absolutely Terrible
by GermGerm on 2020/02/11 10:47
I NEVER write reviews because I’m very laid back and understanding. However, this app provides a terrible user experience and the developers just don’t care. Given that many of us are spending money on Cox service, it’s hard to accept the ridiculous challenges from this app. I’ve constantly had to log in and out to be able to see specific shows. When I try to watch a show that I know is available (because I’ve checked the On-Demand option via my TV), the episode is greyed out without any option to press play. This continues for weeks unless I log out and back in. Now, when I enter the tv show title in the search bar, nothing even pops up. Literally nothing. I’m pretty much always on the go because of my job and lifestyle... so being able to connect on my phone and smart devices is important to me. It’s frustrating that a company of this stature has consistent issues with this. Do yourself a favor...don’t download this app...also, consider something else besides Cox. I just can’t do it anymore. You’ll regret it.
Needs Improvement
by rieconrey on 2020/02/08 23:11
I have an account registered with a passcode from Cox but the app won’t let me login on my iPhone or iPad. It keeps stating something went wrong, they are sorry that something unexpectedly happened. Try again. After multiple unsuccessful attempts it leads me to believe there marketing slogan that you can stream live tv if you have service is false. I’ve met all the listed requirements while troubleshooting using their help page. Tried uninstalling and re-install still doesn’t work.
Record programs
by Einnib on 2020/02/02 20:53
When will we be able to record programs again from the app?
LOCATION / PRIVACY
by Nikki4502sweet on 2020/01/31 15:36
I have the app on my iPhone as well as my husbands, however on my phone no matter what I’m watching I have to turn my location on to use the app. Cox said they would put in a ticket and someone would contact me. No call and I still have to have my location on to stream. No privacy!!!
BEST!!
by Stargirl 56 on 2020/01/30 21:28
I’ve literally been binging power on my free time and afterward i will binge many more shows keep up the good work!!
Worst paid cable app
by 3_peckered_Moose on 2020/01/30 09:49
Recent update make using the app even more frustrating. The video player gets stuck under the app when searching for other content to watch. If you change channels and the video player gets stuck under the app, you will hear both channels playing at the same time, but no video. You have to reboot the app to fix and you end up missing part of the program you were watching. All network stations have duplicate channels. I can’t wait till my contract with Cox cable ends. I am definitely going to choose a different cable/satellite provider.
Omg what have you done to this app?
by JB-SDC on 2020/01/29 22:30
Literally the worst “update” for an app I have ever seen. The app is virtually unusable now. Nice job, Cox.
Viewing Issues
by mckeaty on 2020/01/29 14:16
For the past week, when I open the app it says that I am “not subscribed” to channels for which I am. One day it was CNN, then it was Food Network. CNN returned, but now it’s Food Network again! I had been using the app post surgery and found it very helpful. Now, not so much..... Thank you for your response. I had both deleted and reinstalled the app as well as updating. I now can no longer see either of these channels.......
Love this app!
by Trumpptite on 2020/01/29 13:45
Love being able to watch tv on my iPhone/iPad. I can watch it in the kitchen, in the garage, I can even watch it away from home. I especially like being able to set my DVR right from the app. I have nothing negative to say about this app. Get it!
Can’t watch my saved recordings on the Contour app on iPad
by Bradyfollower on 2020/01/29 06:59
I can record on my iPad, but cannot watch them after they are recorded. My only choice is record options.....no watch option like on my tv set. I called Cox and the representative told me to delete the app and reinstall. This did not work. I love this app to watch all my favorite shows, however.
Will not let you record DVR remotely
by Shwrlw on 2020/01/29 04:18
So disappointed with this app. It will not let you record your DVR remotely. Update as of 1/28/2020 The new app update is what we all needed. It’s so much better. Now I’m able to record shows and watch shows that’s been recorded from the app. Great job Cox.
Improving
by Bernfrin on 2020/01/28 15:39
You do now have the ability to set program recording from within the app. Hopefully, the developers will continue to improve the app. I.E. ability to view recorded programs, ability to see what programs have been recorded - essentially have the same controls from the app that are available on the DVR. Both Verizon FIOS and Dish Network apps not only give you the ability to control your DVR from their respective mobile apps, but they also give you the ability to see what programs have been recorded on their DVR AND you can actually watch those recorded programs on the mobile app(s). The Cox Contour app is actually archaic when compared to the competition. They FINALLY updated the app, but despite their television promo spots, you STILL cannot set program record from within the app. Cox should never have switched to the Contour app until they could deliver what they advertise. Basically, Cox is guilty of false advertising - they DO NOT deliver what they advertise.
App No Longer Support DVR Recording
by TGTatro on 2020/01/28 14:43
Like to know why is was removed. 1/28/2020: I see this capability has been put back in place as of several days ago. Thanks. Happy to state that I do not have streaming issues others report.
Can no longer set DVR remotely
by Illogical26 on 2020/01/27 17:52
The only reason I ever used this crappy application was to set my DVR remotely to record shows. Now that feature has been taken away, rendering this application basically worthless. Oh and good luck watching “live TV” if you aren’t on your home WiFi.
Contour updated the app
by Caitsnana on 2020/01/27 13:36
This app now lets you record. One thing to take note, if you are already recording a series the record options will not appear. Nice feature in that it is a reminder that you are already recording something.
Horrible app and service
by KeepinDaFaith on 2020/01/26 02:21
Really, Cox? C’mon. The app is a joke. The service is spotty. The number of times error messages appear is dizzying. What exactly am I paying for?
Local nba game not viewable...
by Boredomdeluxe on 2020/01/25 02:28
For some reason cox has the only app that won’t play my local nba game when Im away from home. Other providers don’t have this requirement of being connected to your home WiFi to watch local games so why do you guys?? It’s extremely inconvenient and agitating.
Don’t get this!
by Tiniya‼️‼️ on 2020/01/24 16:35
I wouldn’t let me watch live tv💀
Waste of Money
by Eidnbbsol on 2020/01/20 04:38
On my “high speed” Cox home WiFi this app streams horribly. Most shows are only available if you are using your at home WiFi, definitely not “on the go”. The shows if you can get them to load have more ads than they would on the normal television and you can’t cast to your tv. Cox touts the contour app as it’s best feature but if you want to really watch your tv through cox you are forced to buy a box. This tv provider is a profound waste of money. I only recommend this if you are rich and retired and this is the only tv provider in your area. Even then I would implore you to invest in bunny ears for local news and a Netflix account. At least those services are usually reliable.
Very Disappointing
by oldhickoryII on 2020/01/20 04:15
Can’t watch anything from Cox unless I’m connected to in-home WiFi. This is a problem for me, a college student, whose parents pay for this service so that I can watch HBO and other channels. This is the biggest rip-off ever. Why even have the contour app if I can’t watch the shows I want, when I want and where I want. Absolutely stupid.
The DVR feature is great!
by Lundgjad on 2020/01/17 17:14
The DVR feature is working beautifully!
Please fix it immediately
by Lemont_hill on 2020/01/16 16:47
Please update the app to work with WiFi can’t watch my shows do it immediately
Needs record option
by BeatsbyHendrix on 2020/01/16 14:52
Please add record TV shows when not home And this could be a five star app. Thanks
Happy with COX
by waspy220 on 2020/01/15 18:08
I’ve been very happy with my Contour App Only wish I could have more access to the live tv thru my mobile devices without being linked to home WiFi. My price is good very comparable to any other tv provider. I run 6 devices including A game console and have no issues with latency streaming
Missing DVR control
by Brad in San Diego on 2020/01/15 03:26
App is helpful for watching tv on the iOS device but I really miss being able to schedule recordings on my main DVR. Tech support said that went away with recent update and does not know of plans to bring it back.
They lost programming DVR via app
by tenor ... on 2020/01/14 06:24
I’ve already written negative reviews regarding each of the other triad of Cox apps... I just found out after chatting with Cox support that remotely programming my DVR was deprecated when they split up the old app into three and adding it back to Contour is on the feature backlog for someday. Being able to remotely set a recording is a big deal. That plus not being able to view recorded content on my iPads and iPhones is driving me to DirectTV.
Can no longer set recordings from app
by skipper46604 on 2020/01/13 03:57
The app looks better but lacks substance. You can no longer set something to record when you aren’t at home.
What Happened?
by DarkBayou on 2020/01/12 15:14
What happened to this app? I use to love the Contour app, but now it is useless. I use to love this app to watch my favorite shows on the go. And the fact it was blind friendly was a major bonus to me. Though now when I open the Contour app the only options I get is Saved, Purchases and Downloads. Sure these are great options, but I don’t use them. What happened to the watch live option? Is this no longer available, or is the app no longer blind friendly and Voiceover screen reader compatible?
Just okay
by ...111...111 on 2020/01/04 04:22
If you travel and want to watch your tv shows, you can only access about half of them. This app is horrible because it has very long pauses and you end up missing most of the show you watch.
Not what’s advertised
by megmolina on 2020/01/04 00:51
The Cox contour app is advertised as being a game changer. It is not. It’s buggy and has issues even when connected to home WiFi. I downloaded shows I wanted to watch on a day full of travel. The app only showed one episode downloaded however was showing in my settings as taiking up 2.64G of memory. Definitely don’t get what you pay for.
Too much content blocked
by Flamethrower 107 on 2020/01/01 22:11
Why would I want to watch tv on my phone inside my home? I have a TV for that. I want to watch on my phone outside my home but there is precious little it actually lets you watch. And when cable goes down in a power outage you are screwed. Right inside my home I couldn’t watch on my tablet because I wasn’t on network. Total BS why should I have to be on their WiFi to use a service I am paying for?? In addition, it doesn’t let you program your dvr to record from within the app. That seems a no brainer. 20 years later and they still cannot hold a candle to TiVo as far as DVR design goes.
Opens to ‘Downloads’ by default
by garrbo on 2019/12/26 23:17
Since I don’t and never have downloaded anything it’s useable. Very disappointing.
Just creepy
by GreatOracle on 2019/12/26 03:37
I see you still want to mine your users location data. I wont use this useless app and I plan to just cancel creepy Cox altogether. There are other and better ways of getting entertainment than overpaying for a company that mines their customers data.
Terrible
by Roadrescuer on 2019/12/22 07:17
I’ve written other reviews, but for some reason they never show. Contour ToGo is the worst. I purchased this service for the ability to watch tv shows on the go, but most shows are interrupted by the message ‘We admire your patience. We’ll be right back’, and you end up missing half the show you’re trying to watch. Also, most of the programs you get at home you can’t get on the go, like MASN Sports (one of the main reasons I purchased Contour. The upshot is that it isn’t worth the money This review never shows up
No Ability to Record
by ou812602 on 2019/12/14 22:48
The update removed features and this app has no ability to record TV programs. It’s no wonder people are cord-cutting. There are too many better options available to have yet another screw-up like this. Even Cox tech support has no idea when it will be restored. Cox just lost another customer. Online streaming here I come!
No DVR Support
by BigBobo46 on 2019/12/08 00:44
Why would you kill the DVR recording functionality in the Cox Connect app before adding it to the Contour app? You’re also running TV ads that specifically say you can do this.
Bad
by Lying Nickname on 2019/12/07 04:38
Due to cataracts I have trouble reading white on black. Also no way to record a movie when away from tv.
Inane
by Snikasnee on 2019/12/05 04:18
It’s shocking that a technology company can be so stupid! You killed DVR support in Cox Connect and didn’t add it to Contour. None of the other applications are of much value. Unfortunately I doubt that administration is smart enough to replace all the app designers.
Garbage
by supersport412 on 2019/12/01 01:17
Really? Cant watch if youre not on your homes wifi with channels that YOU PAY FOR
Very weak app
by Onwis74 on 2019/11/30 14:22
Until you can program your dvr remotely from this app, this app is wayyy behind other TV providers. So Cox please answer a simple question, exactly when will u update this app with remote programming and replay functionality? Please don’t answer “soon”, please give a specific month and year.
Would be nice if you could chrome cast
by Martinkisaac on 2019/11/28 22:46
I think this app is nice but If it wants to compete, it should have the capability to cast in on to chrome or smart TV’s
Bait and Switch
by Trips P on 2019/11/27 17:37
Despite the advertisements that you can record remotely you cannot with this app. I suggest everyone call your local better business bureau.
Not good when traveling
by 14DC on 2019/11/27 13:39
Two main issues: (1) The app only allows you to watch live tv or on demand content when connected to your in-home Wifi. Seems like that defeats the purpose of having this feature. If I’m at home, I’ll watch on my tv. Streaming on demand content on my phone is helpful for when I’m traveling or otherwise away from home. (2) The ability to set your DVR remotely was recently taken away from the Cox app with the explanation that feature was transitioning to the Contour app. Still haven’t noticed this has happened, so there’s presently no ability to set recordings from your phone.
Pre record
by Toddett on 2019/11/26 18:31
There is no place in the app to pre record a tv show. In the previous version, all I had to do was find the show I wanted to watch and click record. I can’t do that any more
Utter Failure; Do Not Recommend
by AlanButler on 2019/11/24 21:26
Forced to download this and 2 other apps- all 3 of which replace the Cox Connect app which had the functionality of all three. YET this new app still has less than half the functionality and usability that I had solely in the tv section of Connect. Cox has the worst customer service and, while their individual employees may, this company really doesn’t seem to care one bit about their users and customers, but still massively overcharges for worse and worse service. Less than zero stars; do NOT recommend!
No DVR
by DEOLAYY on 2019/11/24 21:01
Wish I could access my dvr from this
Recording functionality
by 2kinsey on 2019/11/22 02:23
Not sure how this app is considered an upgrade. I can no longer schedule a recording remotely, or even in my own house. I don’t understand why you would roll out a new app and leave out the best features that would actually benefit your subscribers. This is definitely a downgrade!
Home WiFi crap
by Jen3366 on 2019/11/15 09:13
I used to be able to watch any on demand show, but now it tells me I need to be on my home WiFi, which I am. So how do I fix this issue?
“Please Connect To Your In-Home WiFi”
by Opie2004 on 2019/11/11 02:38
This app is absolute useless if you are trying to watch any recorded shows from your home DVR. You have to home and connected to your home WiFi. Do you have televisions to watch your shows. What’s the point of the app if you are unable to watch your shows on the road? Worthless in my opinion!!!
More or less useless app
by Sunderland98 on 2019/11/10 18:44
Doesn’t work outside the home for the most part. On demand selection worse than typical inflight drivel free on airplanes. Easier to just watch TV.
Nice app but need a lot of work
by Wade horton on 2019/11/09 21:59
I would like to see the tool bar edit back that displays the time Internet connections etc. Please add this back. It would also be nice if this app worked outside of the home network. It is ridiculous to have this on your mobile phone when you cannot use it when you are mobile. Also, I am legally blind and use voiceover on my phone and have turned on the function that is supposed to I don’t know what happened to this app. When I try to look at my TV shows, I get a error message and I had to close the app and restart it only to get the same error message again. Please fix this problem.
Wish I could give 0 to negative stars!!!
by CD4v1s on 2019/11/08 18:26
This app constantly crashes. Was about 2-3 times a day, it’s now crashing 2-3 times an hour. This is so frustrating, especially when Cox charges out the wazoo for there services. Fix your lousy app, or just get rid of it all together and develop one that will actually work!!!
App is broken
by Slt60 on 2019/11/07 15:00
App no longer reliably streams while all other streaming apps work fine. Can no longer use. Please trouble shoot and fix.
Garbage
by skydiver874 on 2019/11/05 02:25
Works like garbage. Constantly resets or runs into problems. Absolutely the worst streaming service I’ve ever dealt with
Prices up services down
by Walkie21 on 2019/11/04 00:53
The prices for cox has gone up and service has gone down.
Doesn’t work at all: “In-Home Wi-Fi” error
by qwertyindigo on 2019/11/03 20:16
I keep getting an error message saying “connect to in home WiFi” but I am already connected and have tried deleting the app and redownloading. Cox customer service was of no help once again. Very disappointed in the app.
Away From Home
by eleuck1 on 2019/11/03 00:49
Not every feature works away from your home. It would be great if all the features worked away from home as they do at home.
How can I give -5 stars?
by Duecel on 2019/11/02 19:26
I thought the directv app was terrible. This is by far the worst tv app available. Only things you can download are starz and showtime. I have the apps for them. Why even use this app. At least directv allows to download shows, tho it’s a pain in the behind. This, nada. Garbage app from Cox, who cable and internet service is good. They need to remove this from the App Store, blow it up, and start from the beginning.
Horrible
by Eric "M" on 2019/10/28 21:26
A “Mobile” app that only works at home? Why would one want to watch TV on a mobile device if your at home? A ridiculous service in my opinion.
What can I say about this app
by Devan30 on 2019/10/28 02:45
Nothing good!! Getting error messages all the time home WiFi ( Cox High Speed Internet ) and when I’m away!
Doesn’t work
by No lyrics what a on 2019/10/25 23:11
You can’t watch your recorded programs unless you are connected to your home Wifi. Very frustrating .
Problem - Please fix it 😑
by Šxrgïø on 2019/10/24 04:15
Its a great app but its telling me connect to home wifi and girl i am connected to my home wifi like what the hell cox please fix this because im about to cancel this and just get netflix 😤🙂
Audio description for Blind viewers is not even close to equally represented.
by Jim from Gainesville FL on 2019/10/24 01:37
Very disappointed
Horrible
by hggfjbyyvyvgyg on 2019/10/23 01:44
Used to work with extended network on home wifi.. Cox has decided to take that away.. I will be canceling Cox cable and getting Sling or something..
Contour not all it was promised
by Pablo22145 on 2019/10/18 02:05
When I first got countour I was promised I would be able to save my recordings to my cloud so I would not lose them if something happened to my box. Not happened, the boxes don’t last long and there go all your favorites, some that are irreplaceable. I was also told I could watch my shows live and recorded from anywhere on my laptop or phone again not happened. I have been with Cox for over 20 years and am ready to go to Direct TV to get the things cox promised that Direct TV delivers and also be able to get the NFL Ticket another thing cox said they were getting that hasn’t happened. So many broken promises with so many rate increases just don’t make sense to me. Maybe if more people go Direct TV Cox will get the idea that their customers are getting tired of paying more for broken promises
To many ads
by kawwi puppys on 2019/10/17 10:54
Can you pls take away the ads bekuse I want to wach my movies and there is just to many ads Thank you 😁😄😃😀😊
Missing features
by Msmccabe on 2019/10/17 01:43
One of the big features of contour is that you can download a show and watch it offline. This doesn’t work at all. Tried it on 3 iPads and 2 iPhones. Garbage.
Free because you can’t use it
by this is silliness on 2019/10/15 23:09
It seems that each day I try something that should work without any difficulties, I’m let down. So much for technology I guess. This app is no different. Simply does not work. I’ve yet to be able to watch anything from this app. Cox has decent service with poor customer service. This app doesn’t even match the sub par expectations of the company. If you want to watch TV from your phone or other devices, go somewhere else.
Suddenly all the channels are missing
by MKN****** on 2019/10/12 02:13
After recent updates all the channels are missing!!!! What happened to all my channels????
No record option.
by Johnl818181 on 2019/10/09 01:04
Can’t believe that there is no record option available on this app which would allow me to set a show to record even if I’m away from home. The company I had on the east coast, Optimum, has had this feature for years. Very disappointed.
Worthless crap
by Kkkkkfj on 2019/10/07 03:30
At its best, this app theoretically allows you to watch tv on your iPad the one place you don&#39;t much need it--at home where your tv is. But even that it mostly fails to deliver. I tried a few times when we didn&#39;t all want to watch the same thing and Haven&#39;t been able to watch a complete show on the app yet. It constantly crashes, then starts from the beginning of the show every freaking time and since you can&#39;t forward, it&#39;s like some Groundhog Day hell where you never get to the end. I don&#39;t know why they bother.
Horrible app
by ty3ty4 on 2019/10/06 23:06
Constantly saying connect to inhome WiFi when I am home on my WiFi. Refuses to play anything even when I’m at home like it asks. Worthless frustrating app that only disappoints.
Could be better...
by RamiTheGamer2018 on 2019/10/06 01:30
Honestly, the app is okay. It buffers a lot when on LTE which I don’t like. Please please make the app better.
Still Bad
by User 1275648 on 2019/09/30 22:46
It’s September 2019 and this app is still terrible. You should really be able to access your recorded shows via the app.
😞
by service interrupts on 2019/09/27 05:26
I don’t know why but I can never get this to work! You pay for the service, you go out to California to help a sister who is sick, and you still cannot watch the shows you want to watch! Also you cannot send the request because every single name you put in is taken!
What’s the concept?
by RRCHASR on 2019/09/21 20:36
I don’t understand. What is the point of this app if I can only utilize it at home on my network?
Luv this app
by crazygirl225lababy on 2019/09/21 03:07
So convenient always able to play all my favorite shows and movies with no problem. App works with no problems at all and everything I get through Cox on my TV is available through this app. If I’m away from home some shows aren’t available, but you can filter and find shows away from home which is great too. I was surprised that so many networks are available outside of my home! Cox is awesome and I love this company! Best growing company in the U.S.
Getting Better
by Cawfeetawk on 2019/09/12 16:38
Yay! The issue with the “Recent Channels” list being completely inaccurate (not showing channels I actually watch) has been fixed with the latest update this week, THANKS!
Sound quality is abysmal
by Nurse Pudge on 2019/09/10 03:33
The sounds quality on this app is terrible. The sound is unclear and out of sync with the picture, even with a very fast internet connection. Plus there is a glitch whereby you must select Spanish as the language in order to have any sound at all.
Channel Audio
by HeatherKansan on 2019/09/10 02:25
Some channels have major sound issues when watching on tablet or phone, such as Oxygen and WGN. (plays volume for 3 seconds then silence. Very annoying.) If you read reviews I’m not the only customer with this issue. Update fixed the shrink/multitask issue, but I still can’t watch certain channels because no sound. Noticed difference in commercials with TV vs iPad. I’ll be sitting outside watching a show on iPad and see the same channel inside has different commercials which is very odd. Beside the sound issues, I use this app a lot and I like it. Just wish they’d fix the sound issue on channels that I pay extra to have but can’t even hear.
Channel Audio
by hkinbft on 2019/09/09 21:19
One thing I can’t understand is why I have channels such as ESPN the channels I enjoy where the show is playing and the sound cuts out and I can’t hear it anymore. It’s so frustrating. It happens with random channels.
Can’t even log in.
by Keilani bee on 2019/09/08 18:54
Just downloaded the app and it won’t let me log in. I have Cox cable, there’s no registration link so I assume the log in information would be the same one I use to access my Cox account online. There’s no “help” or “forgot” link to figure it out. Until I have access to the app I have no choice but to give a one-star rating. Will change it once I have the opportunity to even use it.
Windows 95
by Chris Altstatt on 2019/09/08 08:06
It stops working. And it happens many times. I finally called customer service and they suggested I restart it. Did that and it worked! And two weeks later, that process did not work. Wait until tomorrow and see if it works then. Windows 95. PEADC. Now this app has the sound cutting out also. If this is happening for others, I found a work around. If you flip your device from horizontal to vertical, then back to horizontal and tap the screen twice, the sound will come on again for a few more seconds. Then repeat the process. I have also had the previous problem continue where it just stops working. The problem exists at the supplier. PEAS. Netflix works perfectly through my device!
Why
by Sndjdkpznvfgjmbvd on 2019/09/07 02:29
How can a company as big as Cox with so many resources have such a terrible app? It’s mind boggling. Apparently they don’t care and/or are incompetent. Can’t wait to switch to dish and century link for internet. You should be proud of a 2 star app🤫
No sound. Crashes. Buggy
by lupanart on 2019/09/06 22:05
Issues getting worse over time.... months of escalating bugs. Started with just a couple stations, now theres a lot of stations with image and no audio. Crashes frequently. Buggy. Ex: clicking “watch” does not work, it closes the station display bar and you have re-open and re-click same show and same “watch” button. So frustrating. Not to mention, cannot “mirror” with AppleTV.
Recent channels not accurate
by Winks2012 on 2019/09/06 15:28
Not sure where they are pulling the data to display recently watched channels but it’s not from channels I watch. Sometimes it shows channels that are not even in the same language! I remember this working correctly in earlier versions but now it’s completely useless. There is also no way to provide feedback from within the App to report problems. There is a Help section which just allows you to call, chat, or go to their social media accounts. It needs to allow submissions of bug reports and suggestions.
Volume Issues.
by Maddrez on 2019/09/06 01:37
The volume works for about three seconds then suddenly stops. This has happened on desktop as well. How do you expect your paying customers to use your service and have good opinions when the volume doesn&#39;t even work...
No volume
by Brianna4016 on 2019/09/05 11:20
I’m having an issue with the app that each time I try to watch something, I can watch it for a minute fine but after there’s no sound at all. Sometimes it’ll come and go.
Channel Errors
by MariaAZ49 on 2019/09/03 03:01
Called Cox and they claim no one has reported this issue: random channels send back a “connection error” or the channel can be viewed but no volume is available. I have to keep deleting the app and reinstalling. If I change the channel and come back to it, same problems. The app has to be deleted and reinstalled numerous times and still may not work. Not only is Contour for the iPad the worst, but their support staff’s lack of knowledge and interest in helping to solve the issue is equally frustrating! Unfortunately in my area, this is the only internet/tv option available. Still having the same problem! No follow up on the review! Cox Contour is the worst!
Bad service
by ShernaEver on 2019/09/02 18:07
Cox needs to keep up with the program. When watching on my iPad the sound turns off after 3 seconds. Very annoying. For the amount of money spent to this service, should be able to use it no problem. I must say, xfinity has way better service but we have no choice
Audio problems
by Runcal on 2019/09/02 15:52
When trying to watch live channels for local network stations the audio cuts out after about 10 seconds. I was hoping this would be addressed but it is still the same for over a month.
Contour not all it was promised
by Pablo22145 on 2019/10/18 02:05
When I first got countour I was promised I would be able to save my recordings to my cloud so I would not lose them if something happened to my box. Not happened, the boxes don’t last long and there go all your favorites, some that are irreplaceable. I was also told I could watch my shows live and recorded from anywhere on my laptop or phone again not happened. I have been with Cox for over 20 years and am ready to go to Direct TV to get the things cox promised that Direct TV delivers and also be able to get the NFL Ticket another thing cox said they were getting that hasn’t happened. So many broken promises with so many rate increases just don’t make sense to me. Maybe if more people go Direct TV Cox will get the idea that their customers are getting tired of paying more for broken promises
Not so much a review
by alanl56 on 2019/06/09 17:07
With all the problems, not only with Contour, but overall I can only say when the ‘exclusive’ nature COX has on the consumer is replaced or gone COXis going to see a large number of people migrating away from the company. We came from another state and had XFINITY and other service providers and COX even though electronically and programming wise being ver similar leaves COX lagging behind overall in many ways. We for one are planning a change as soon as our contract is up. COX’s attitude, knowing they have a hold on you, and not budging a bit on programming and forcing features not needed but by us not wanted and other conditions just leaves us very frustrated. Company policy can be changed to give good customer service and keep their customers. The quality of this so called service doesn’t come close to their cousin XFINITY or many of the other providers we have subscribed to before moving to Arizona. Looking into the exclusive nature and how they maintain that exclusiveness is my next research project..
Lousy Software.... STILL
by Micheal Padraig on 2019/04/23 00:27
Update 22 April..... Well you guys dropped another “update” last week. Figured I would give it a bit and see if “quality” was anywhere in the neighborhood. Nope. Still big lags in performance on a top of the line iPad. Perhaps the programmers could learn to pump gas for a living? Doctors practiced the way you program and cemeteries would fill. Cox: Later this year you are getting a competitor in my area and I will no longer be stuck with you as my only choice for TV/Cable. Up your game if you want to have a shot at my business. —————————————————————————- Update 17 February, 2019: Your “upgrade” 3 days ago was a bust, as usual. Uninstalling and reinstalling (1 week old iPad Pro with lots of memory— no hardware excuse available to Cox). ——————————- Response to my current review is a Cox cut and paste from last March! You guys are sloppy. HomePod is not the same as AirPod. 1. Still mistakenly prevents me from access when on my home wifi (and no VPN). Did everything including reboot multiple times. 2. Still denies the ability to play the audio through a HomePod speaker. Adjustments to the interface with the last “update” make the user experience worse. Please take more pride in your design and coding. Why not just drop Cox? Cox has a monopoly in my area, so I am stuck with you.
Still subpar to Directv
by Sbattoch on 2018/08/26 03:17
This app has definitely improved from a year ago but I am still left disappointed that you can’t access your recorded shows. This is the main reason that I cannot wait to switch back to Directv because their app allows you to not only watch shows from the app but be able to search for your favorite shows and record them from the app itself. It also allows you to download all your recordings onto the app to watch when you’re not connected to WiFi. In regards to this, the Cox app just does not compare and as someone that is always on the go, the mobile app is a deal breaker for me. If Directv is capable to have all those features, there’s no reason Cox can’t make the effort to do the same.
contour pwd lost on upgrade
by Big fan '69 on 2018/11/05 23:29
I love Contour. i have become dependent on it or at least used to its convenience. I want to say that first because otherwise I wouldn’t be appreciative to the developers. And I wouldn’t take the time to review it. My recent upgrade to Iphone XS however caused me to need to re-enter my pwd. Now you may be saying to yourself ... yeah duh. but I backed up everything to my itunes and restored all the apps and data from my 7plus to this iphone. For some apps I lost my pwd and others I didn’t. God bless those developers who retained it and for those who did not... please mote this experience.... If I now reset my pwd I have to resign in with the new pwd on all my devices... the old contour pwd is stored on those others but removed on my iphone Xs now. I saved my conour pwd to a post it note but when I try the pwd it rejects and wants me to reset. I guess I have to bite the bullet and do the reset but sigh... Wife’s phone is gonna reset... kids... computers... all because cox doesnt back up my pwd.... which brings me back to the start... if I didn’t like the app I wouldn’t bother... but I do and it’s gonna cost me ...
Channel Audio
by HeatherKansan on 2019/09/10 02:25
Some channels have major sound issues when watching on tablet or phone, such as Oxygen and WGN. (plays volume for 3 seconds then silence. Very annoying.) If you read reviews I’m not the only customer with this issue. Update fixed the shrink/multitask issue, but I still can’t watch certain channels because no sound. Noticed difference in commercials with TV vs iPad. I’ll be sitting outside watching a show on iPad and see the same channel inside has different commercials which is very odd. Beside the sound issues, I use this app a lot and I like it. Just wish they’d fix the sound issue on channels that I pay extra to have but can’t even hear.
Worked fine but not now
by Ed from Arizona on 2019/03/13 03:17
It was working fine inside my home wifi and outside my home network. I was able to watch my shows on the road and even while I was traveling international. Now it is not. Even in my cox home network it ask me to enable my privacy location ( hello I am home in my home wifi). When I am traveling also it asks me for my location and if I am traveling outside the US, it says that I cant use it. I am starting to wonder why all of sudden you need to know my location by enabling the gps? That is private. I dont like it and I must likely will change cox to something else
Nice app but need a lot of work
by Wade horton on 2019/11/09 21:59
I would like to see the tool bar edit back that displays the time Internet connections etc. Please add this back. It would also be nice if this app worked outside of the home network. It is ridiculous to have this on your mobile phone when you cannot use it when you are mobile. Also, I am legally blind and use voiceover on my phone and have turned on the function that is supposed to I don’t know what happened to this app. When I try to look at my TV shows, I get a error message and I had to close the app and restart it only to get the same error message again. Please fix this problem.
Rob
by Cantusemyownname on 2019/08/07 00:34
The app used to work fine. In the last couple of weeks, after the 5.9.0 update, sound plays for a few seconds and then goes away. Several minutes later the sound comes back and goes away again. I had this app open while I was working at my computer and the sound went in and out every few minutes for 2hrs. I finally switched to a different and listened to music. The app doesn’t remember the channels I watch anymore. I have 2 channels that I watch on a regular basis. When I launch the app neither channel is in the recent channels list. The list is full of HBO channels and local channels I haven’t watched.
Awesome
by NathanielAOzment on 2019/01/12 11:38
Maybe I’m just easily satisfied but this app is pretty much perfect so far, everything I could really need is already implemented into the application, give or take a few things. I can’t for the life of me understand why people are rating the application so low just because it’s not as good as other providers, that’s the point.. it should be uniquely different, keep adding onto the application and don’t let it go months without updating and I’m sure it’ll just keep getting better and better.
It does the job ☺️✨but I was wonderrrinnngg...
by PassionPit<3 on 2018/08/26 01:26
I like that it has the favorites section (: because on contour box there isn’t a toggle switch for the shows that am able to watch with my package vs all channels regardless if that are in my package plan or not lol . I wish you could set reminders for when a certain movie or series or episode I’d like to watch (: Every other app makes a notification for some thing this would be a cool feature for this app. Also it would be cool if there was a feature to use contour app like a remote so I could just change the channel from my phone sometimes I can’t find the remote but I know where my phone is lol Along with that, maybe if the remote idea is a no go if there was just a way to add access to other contour boxes in the house hold. 🏡 Sometimes I’ll find a cute movie on a TV from in one room and I want to change it on the living room where my siblings may be watching from. (:
Absolutely Terrible
by GermGerm on 2020/02/11 10:47
I NEVER write reviews because I’m very laid back and understanding. However, this app provides a terrible user experience and the developers just don’t care. Given that many of us are spending money on Cox service, it’s hard to accept the ridiculous challenges from this app. I’ve constantly had to log in and out to be able to see specific shows. When I try to watch a show that I know is available (because I’ve checked the On-Demand option via my TV), the episode is greyed out without any option to press play. This continues for weeks unless I log out and back in. Now, when I enter the tv show title in the search bar, nothing even pops up. Literally nothing. I’m pretty much always on the go because of my job and lifestyle... so being able to connect on my phone and smart devices is important to me. It’s frustrating that a company of this stature has consistent issues with this. Do yourself a favor...don’t download this app...also, consider something else besides Cox. I just can’t do it anymore. You’ll regret it.
Change in policy?
by baldthumb on 2019/02/25 12:10
I love this app for the ability to watch movies and shows, but recently it started requesting my location when I tried to do either, even when I’m on my home network! This seems like overkill to me because the app already knows if you’re not at home because it only allows certain shows and movies when you are not using your home network. Is there a way to get rid of this location requirement? I love the service, but for the money I pay I shouldn’t have to give out my specific location. ‘Home’ or ‘not-at-home’ should suffice.
Luv this app
by crazygirl225lababy on 2019/09/21 03:07
So convenient always able to play all my favorite shows and movies with no problem. App works with no problems at all and everything I get through Cox on my TV is available through this app. If I’m away from home some shows aren’t available, but you can filter and find shows away from home which is great too. I was surprised that so many networks are available outside of my home! Cox is awesome and I love this company! Best growing company in the U.S.
Waste of Money
by Eidnbbsol on 2020/01/20 04:38
On my “high speed” Cox home WiFi this app streams horribly. Most shows are only available if you are using your at home WiFi, definitely not “on the go”. The shows if you can get them to load have more ads than they would on the normal television and you can’t cast to your tv. Cox touts the contour app as it’s best feature but if you want to really watch your tv through cox you are forced to buy a box. This tv provider is a profound waste of money. I only recommend this if you are rich and retired and this is the only tv provider in your area. Even then I would implore you to invest in bunny ears for local news and a Netflix account. At least those services are usually reliable.
Recent channels not accurate
by Winks2012 on 2019/09/06 15:28
Not sure where they are pulling the data to display recently watched channels but it’s not from channels I watch. Sometimes it shows channels that are not even in the same language! I remember this working correctly in earlier versions but now it’s completely useless. There is also no way to provide feedback from within the App to report problems. There is a Help section which just allows you to call, chat, or go to their social media accounts. It needs to allow submissions of bug reports and suggestions.
Not mad, just disappointed
by FaZe_PUGs are lit on 2019/07/16 05:48
I saw this app on social media and was like wow this is so cool! But just remembered it now. Downloaded the app signed in and... what the heck. First I was excited searched family guy there wasn’t many episodes. Then I was like okay let’s see about Kitchen Nightmares, not a single episode. Then I see in the related bar Hells Kitchen and I got some hope. Pressed it again. No episodes. I don’t like the app mainly for the lack of episodes. I will be uninstalling. Btw this wasn’t meant to be taken as offensive in any way, shape, or form it’s just my honest review.
Worst app ever
by verry irked on 2019/07/07 15:02
Ridiculous! In October 2018 Contour went to a different update so my Ipad-which was in perfect working order-could no longer update to the newest version. I had to go buy a new Ipad for $400 just so I could use the app. I only watch tv on my Ipad. So now, the three channels I do watch, that I pay A LOT of money each month just to have, no longer support volume to the channels and Cox has no idea why. I watch Hallmark and HGTV. Cox is THE WORST tv company out there! Stone age quality for an expensive price. We had Xfinity in an another state for 20 years with no issue. We move to AZ 4 years ago and it has all been a headache!
Worst paid cable app
by 3_peckered_Moose on 2020/01/30 09:49
Recent update make using the app even more frustrating. The video player gets stuck under the app when searching for other content to watch. If you change channels and the video player gets stuck under the app, you will hear both channels playing at the same time, but no video. You have to reboot the app to fix and you end up missing part of the program you were watching. All network stations have duplicate channels. I can’t wait till my contract with Cox cable ends. I am definitely going to choose a different cable/satellite provider.
Continued audio issues
by Patrick6111 on 2019/08/06 01:35
Downgraded my rating to one star. No audio on some channels. On other channels the audio drops after watching for a few seconds. Others it works just fine .. why?? This was an issue I complained to support about a while back and was eventually fixed .. now the issue is back. No Cox I don’t remember which channels are doing this, it’s random .. seems to change from day to day. I’m surprised I’m the only one experiencing this. Also, the Recent Channels function no longer works correctly. It does reflect recent channels watched. Please fix and I’ll increase my rating of it.
Cannot sign in!
by efhvideotech on 2019/02/01 14:32
I cannot sign in to use this app on my iphone7 plus. Don&#39;t waste your time. I tried tech support. Elevated to the engineers, but they never called back! My account has changed. I can now sign in to this app. Been using it for about a week. No problems at all. Works well at home and on the go. I have deleted other single channel apps that are covered by contour app.
What Happened?
by DarkBayou on 2020/01/12 15:14
What happened to this app? I use to love the Contour app, but now it is useless. I use to love this app to watch my favorite shows on the go. And the fact it was blind friendly was a major bonus to me. Though now when I open the Contour app the only options I get is Saved, Purchases and Downloads. Sure these are great options, but I don’t use them. What happened to the watch live option? Is this no longer available, or is the app no longer blind friendly and Voiceover screen reader compatible?
Not be able to watch on iPad
by DAMADS on 2018/09/04 03:12
Lately all I get from the site when I’m try’s mg watch on my iPad at home is browse to go tv. It won’t let me watch my regular stations like I’ve been used to. This is truly a shame because you guys have been doing great up till now. I pay a bill that’s already too high so the least I should be able to do is watch on my iPad when I move to another room without a tv. My internet is working great so please don&#39;t say I should check it and I’ve also turned off the iPad and I’ve deleted and put the app back on. So I definitely need another solution.....
Works, sort of, horribly limited in usefulness
by HappyDummy on 2019/07/04 16:05
2019 and still no casting support at all, not chromecast, airplay or anything else. Many channels not licensed for remote viewing while they can be watched in their own apps. Really? At the sky high prices you charge, really? But at least the apps works better than the PC version which still require archaic and ‘abandoned by’ Adobe Flash player. HTML5, what is that? This all really is a sorry offering from one of the most expensive cable operators in the entire country.
Great app. Don't listen to bad reviews.
by Ea sports is greedy on 2019/06/22 00:42
I have had a great experience with this app and have had it since April. I have been able to watch all of the shows/movies at any time even if they have already aired. Do not listen to the bad reviews as the are old and many of the problems they have been talking about are old and have had a solution.
TRASH
by Ihjda on 2019/07/17 03:08
If I could give this app zero stars, I would. On the computer, I have to refresh the page about 20-30 times for it to even exit out of the loading screen. On the app, Contour spends 50% of the time with the screen buffering saying “attempting to resume”, I can’t even really watch anything. So not only is this app horrible, the WiFi cox provides is just as bad. Second of all, half of the channels have no sound &amp; haven’t had sound for WEEKS. I have never had one single day where contour has worked perfectly with no issues. It’s the absolute worst.
So Frustrating!
by Countrygirl331 on 2019/02/20 21:43
Contour TV is wonderful! Can’t imaging life without it anymore. Wish we could say the same about the Contour app. You no sooner get into a program and it freezes up. IF it reconnects it takes forever though most of the time we have to close the app and say the heck with it. For a communication system as big as Cox is you would think their app would work better especially when you are using it in the house where you have no issues with wifi.
Ok app. Wish it had a remote feature.
by DGar10 on 2018/12/29 19:09
The app is ok. It is nice to be able to watch on different devices and record programming remotely. The app works well most of the time with some issues on occasion. The one thing I really wish this had was a remote control for the cable box built into the app. At minimum it would be nice to select a show from the guide to play on the box. I had DirecTV before and it had those features which were extremely nice and convenient.
Worthless crap
by Kkkkkfj on 2019/10/07 03:30
At its best, this app theoretically allows you to watch tv on your iPad the one place you don&#39;t much need it--at home where your tv is. But even that it mostly fails to deliver. I tried a few times when we didn&#39;t all want to watch the same thing and Haven&#39;t been able to watch a complete show on the app yet. It constantly crashes, then starts from the beginning of the show every freaking time and since you can&#39;t forward, it&#39;s like some Groundhog Day hell where you never get to the end. I don&#39;t know why they bother.
Disappointing
by jenn532 on 2019/08/23 23:44
The whole point of this should allow access to watch recorded shows away from home. I can’t do that unless I’m connected to my home WiFi. What’s the point. I may as well wait until I get home to watch anything. What’s the point of having this app if you can’t do anything with it.
Piggybacking off Xfinity!!
by codym231 on 2019/08/07 09:56
This app is just a piggyback from Comcast Xfinity back east! The live TV guide looks the same the app works just like there’s and they just rename it and make it worse than the real app Comcast provides. Why do they have to use another companies resources to provide entertainment? Probably because they are too incompetent to do it themselves. I bet cox has been paying to other companies for years to provide tech support and cable they can’t even figure out themselves because they have to steal it from Comcast to provide 21 century services.
Utter Failure; Do Not Recommend
by AlanButler on 2019/11/24 21:26
Forced to download this and 2 other apps- all 3 of which replace the Cox Connect app which had the functionality of all three. YET this new app still has less than half the functionality and usability that I had solely in the tv section of Connect. Cox has the worst customer service and, while their individual employees may, this company really doesn’t seem to care one bit about their users and customers, but still massively overcharges for worse and worse service. Less than zero stars; do NOT recommend!
Cuts out audio
by Corkysue on 2019/07/18 17:00
This app usually works really well. I have used it to keep up with certain programming when I vacation. I am disappointed that all channels are not available when not at home, but there are a few local channels that is considered “on the go”. Lately, the channels that are not my local channels, like CNN, A&amp;E, etc. the audio is cutting out after connection with the channel. This sure is annoying. Please, fix. Thank you.
LOCATION / PRIVACY
by Nikki4502sweet on 2020/01/31 15:36
I have the app on my iPhone as well as my husbands, however on my phone no matter what I’m watching I have to turn my location on to use the app. Cox said they would put in a ticket and someone would contact me. No call and I still have to have my location on to stream. No privacy!!!
Too many problems
by dks2008 on 2019/08/15 10:50
It might be fine, but there are too many errors. The biggest is the frequency with which it prohibits me from watching my recordings because it says I’m not connected to my in-home WiFi even though I very much am. It also freezes a lot when watching live TV. Please fix those errors first. Next, please add a functionality to set recordings via the app. Xfinity’s app is much better; I wish they were available where I live!
Terrible
by Roadrescuer on 2019/12/22 07:17
I’ve written other reviews, but for some reason they never show. Contour ToGo is the worst. I purchased this service for the ability to watch tv shows on the go, but most shows are interrupted by the message ‘We admire your patience. We’ll be right back’, and you end up missing half the show you’re trying to watch. Also, most of the programs you get at home you can’t get on the go, like MASN Sports (one of the main reasons I purchased Contour. The upshot is that it isn’t worth the money This review never shows up
Need to be able to enter a channel number
by eldp311 on 2019/04/04 03:02
Although I love the Contour app, and wish I could watch more channels. But I understand why I can’t. The biggest gripes I have is not being able to just enter a channel number and go straight to it, and not being able to pause, or rewind if I have to leave the room, and not able to take my phone with me. It would be nice to have a PIP, but I know that won’t happen.
Can’t watch my saved recordings on the Contour app on iPad
by Bradyfollower on 2020/01/29 06:59
I can record on my iPad, but cannot watch them after they are recorded. My only choice is record options.....no watch option like on my tv set. I called Cox and the representative told me to delete the app and reinstall. This did not work. I love this app to watch all my favorite shows, however.
Viewing Issues
by mckeaty on 2020/01/29 14:16
For the past week, when I open the app it says that I am “not subscribed” to channels for which I am. One day it was CNN, then it was Food Network. CNN returned, but now it’s Food Network again! I had been using the app post surgery and found it very helpful. Now, not so much..... Thank you for your response. I had both deleted and reinstalled the app as well as updating. I now can no longer see either of these channels.......
Arghhhhhhh
by Paminocala on 2018/10/25 08:31
I love how this app makes shows that I’ve never heard of available. I’ve found new shoes because of this feature. This app has been great except it cuts off the last 5-6 minutes of every stinking show. You never know who is picked, who won, which house they buy, which wedding dress they decide on, what the fish tank looked like, if they are arrested. The list is endless. What is the point of watching anything if you can’t watch the final 6 or more minutes of every show? Come on Cox, you can do better than this.
Show seasons
by thatgirl792 on 2020/02/12 19:39
It really angers me when I go to the app to find the past seasons of the show that has 3 or more seasons with only 1 or two shows per season. If I go to contour to watch shows I like to watch em from the beginning but I can’t when they don’t have the full thing on there. Either update your shows more often or don’t promise people they can watch a show from the start.
Needs Improvement
by rieconrey on 2020/02/08 23:11
I have an account registered with a passcode from Cox but the app won’t let me login on my iPhone or iPad. It keeps stating something went wrong, they are sorry that something unexpectedly happened. Try again. After multiple unsuccessful attempts it leads me to believe there marketing slogan that you can stream live tv if you have service is false. I’ve met all the listed requirements while troubleshooting using their help page. Tried uninstalling and re-install still doesn’t work.
Doesn’t Work With Apple TV
by reeltalk11 on 2018/10/12 00:55
The guy at the store told me to get an Apple TV to stream the app from my iPhone to the tv. Before I bought one, I also had a company tech come to my house to fix an issue with the internet and I double checked with him about the Apple TV and he also recommended it. So I buy the Apple TV and of course when I try to stream the Cox app, there is a licensing issue that doesn’t allow it to be streamed. Congratulations Cox, you have officially usurped Comcast as the worst cable company in the history of this country.
Terrible
by Run2121 on 2018/10/06 20:05
This app constantly freezes stops shuts down comes back freezes and then the cycle continues. It is absolutely frustrating. I have called I have had technicians in my home nobody can help they all point to someone else. I’m not saying Cox is bad but they’ve upgraded all the technology to Contour but unfortunately the app whether you use it on your phone or an iPad is just absolutely terrible. If they wanted to win an award it would be for the most times something failed or froze up.
Iphone x
by dbc snsnz snznsh on 2018/09/12 13:34
I’m not sure if anybody’s ever had this problem but I am literally stuck on Contour app purchases page. I accidentally touched purchases and now I am stuck with in the app I have tried everything resetting the phone&amp;force closing the app!Every time I open the app it goes right back to the purchases page and I cannot get back because we do not have a back button.
Cox contour mobile device
by (((BBQ Brian the man))) on 2018/10/22 04:01
I absolutely love it tons and tons of unlimited movies and music and sports thank you Cox Internet I am from Phoenix Arizona Thank you I would give it more than five stars 1 billion stars hell yeah thank you I’m keeping my Internet forever and my cable service and movies contour forever. Simply the best
It works most of the time
by Sha Car on 2019/08/03 15:16
It works on my iPad but often times I get no audio. The audio on the hallmark channel almost never works. Now it’s the Disney channel which for my daughter is very disappointing. It could be other channels as well but of course I don’t watch them. Please fix this (and don’t blame my iPad, which is perfect, because it’s happening to others as well!)
Well this seems pointless
by avdianne on 2018/08/28 17:36
Rant: What is the point of this app if you can only watch local channels at home? My husband is currently deployed and the entire point we bundled to have this app was so he could access some shows on his phone when able to and he can’t even use it. I don’t understand the need to overcharge so much for cable and internet but unfortunately our options seem limited. Paying over $100 for internet and this app should mean that this app is worth it.
Video works but no sound on even more channels
by CorvetteJim619 on 2019/08/29 13:38
My video works but no sound on a growing number of channels. Started out on ion, then now onto USA, now CBS, and my local channel 9. Have deleted app and reinstalled and did not fix problem. Had cox tech out and he ran all tests and was stumped. This problem has been going on for over 8 months and no one at Cox seems to know how to fix it. Cox Cable support is a huge joke! Been with them for over 30 years but seriously considering switching.
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Current Version (5.12.2)
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