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App name
Rappi - Food & Groceries
Description
We've delivered more than 10 million orders! You no longer have to leave your house or office to enjoy the best of your city. Rappi will bring you ANYTHING in minutes. Need to do grocery shopping? Our trained shoppers will shop for you in the grocery store and deliver to your home at the exact same price as the stores. Want to eat at your favorite restaurant, but they don't deliver? We will pick up your food and deliver it in minutes. This is a new way of life. The very best of your city, delivered in minutes. Ideal for FOODIES: If you appreciate great food, you no longer have to order from the same 10 restaurants that offer fast delivery. Now, you can order from ANY restaurant in your city because we will order and deliver on your behalf. Ideal for BUSY PEOPLE: You no longer have to spend 3 hours going to the grocery store every two weeks. Save the trip to the grocery store for a very special occasion, or for when you are looking for that special cheese. Leave the rest to Rappi. Program an order. Save time and money. Ideal for the GOOD LIFE: With Rappi, everyone has a personal assistant that can do anything: from picking up medicine and bringing forgotten keys to paying invoices. When it comes to any errand you don't like to do, we are here to take care of you. Ideal for YOU: Rappi will change your life. Around the clock service, 24 hours a day, 365 days a year. Ideal for urgent needs. Ideal for any craving. Ideal for a better life.
Pesimo servicio de atencion al cliente
by Pipee99 on 2019/10/16 20:32
El app funciona y muy bien, pero tienen el peor servicio de atencion al cliente que use en mi vida. Hace dos meses me sacaron plata de la cuenta (monto que no corresponde a ninguno de mis pedidos) y todavia siguen sin darme una solucion.
👎 péssimo
by 👎pessimo on 2019/10/16 01:04
Uma dor de cabeça até conseguir achar o produto e comprar e minha primeira vez usando esse aplicativo e me mandaram um produto errado
Hola
by cococococococococococcocooc on 2019/10/16 00:03
Siento que es una muy buena app
Rappi
by f_nardy on 2019/10/15 13:29
Muito bom, fácil e rápido. Serviço ótimo!
Muy buenooo!!!.
by feliareco on 2019/10/15 01:43
Buenísimo. Súper rápido!.
Problemas en el reembolso de mi dinero
by José Maldonado on 2019/10/15 01:35
Muy mala experiencia con esta compañía .... realice una compre por Rappi Colombia... que supuestamente te devolvían el 50% del monto de tu compra.... 1ro la compra la realicé en la fecha que ellos indicaban. 2do la entrega era aproximadamente 10 días después. 3ro cuando iban hacer el envío me cancelaron la compra.... pero ya habían realizado el cobro 10 días antes .... 4to el reembolso después de poner reclamos por la aplicación lo realizaron aproximadamente 2 a 3 semanas después... esto generó intereses en mi tarjeta de crédito que ellos no reembolsaron... Por último esta empresa no tiene un Call Center .... es un problema tratar de comunicarse con ellos .... yo la borre y les consejos tener cuidado con este tipo de empresas o negocios ....
Rappipay lo maximo
by idadenise on 2019/10/15 00:29
Buenisimo
en las malas no te compensan nada
by verdaddddddddd on 2019/10/14 23:05
cuando te cancelan ellos el pedido despues de pasada la media hora, no te compensan por el tiempo perdido. uno confia en que el pedido va a llegar a donde lo queres recibir, y solo se disculpan y no te recompensan con plata o con descuentos para los proximos pedidos
Pues bien
by Buenota1 on 2019/10/14 21:13
La verdad tiene alto bajos , hay veces que me llega bien la comidas y lo unas que no son tantas que les falta una , nunca pidan rápi favores me robaron unas telas que le quería enviar a una amiga
Rappi
by otdtditd on 2019/10/14 19:10
Amo a rappi el mejor servicio y tienen de todo
La mejor aplicación
by barb1998 on 2019/10/14 19:03
Los mejores en atención
A categoria “qualquer coisa “ eh a melhor
by Cadujr on 2019/10/14 18:55
Gostaria de dizer que quando os senhores instalaram o sistema de hub de supermercados não funcionou. Melhor quando a pessoa pede direto na categoria “qualquer coisa “ e a pessoa escolhe qual das unidades do supermercado mambo por exemplo ao invés de o pedido vir de um que é escolhido por vocês (hub). Qdo um só concentra o pedido tudo fica muito lento, quando nós ficamos livres pra escolher demora menos de 10 minutos !
Terrible app and customer service
by go with another provider on 2019/10/14 18:32
Rappi worked alright in Colombia, but I suggest another food delivery app in Argentina. It’s terrible here and I’m constantly getting charged incorrectly and the customer service is non existent.
👍🏼
by morani91 on 2019/10/14 18:27
👍🏼
Me cancelaron el pedido 2 veces
by me121314 on 2019/10/14 18:25
Me cancelaron el pedido 2 veces sin razon alguna y eso que utilizo la tarjeta de rappi
Propaganda enganosa
by Nicolasdec on 2019/10/14 16:31
Fala que tem promoção e desconto. Mas nunca tem....
Buen servicio
by Moncho231130 on 2019/10/14 04:55
Volví a usar la aplicación por que me dieron descuento del 50% en compras , ojalá no lo dejen de hacer en algunas ocasiones especiales.
Buenismo
by Roxvankreg on 2019/10/14 01:44
Me encanta
Cuidado con los costos adicionales
by iTeeBone on 2019/10/14 01:34
Proporcionado $ 50 de descuento. Luego descuento de $ 190 que utilicé, pero luego agregaron automáticamente $ 31 de entrega (50% más alto que Uber Eats) y 20% de propina ...
Me gusta
by Viri J de M on 2019/10/14 01:19
Estoy satisfecha con Rappi y cuando en algún caso no se han cumplido mis expectativas siempre se encargan de que asi sea, soy muy confiables. Definitivamente recomendable!
Malo
by Paudelamo on 2019/10/14 00:57
El servicio es muy malo. La demora promedio en las entregas supera la hora y media. Muchas veces entregan productos distintos a los solicitados en el pedido.
Calificación RAPPI
by Jaymercdun on 2019/10/14 00:38
Muy buena app
Mensajes de más
by Basaveeeee on 2019/10/14 00:34
El servicio esta excelente solo que mandan mensajes en exceso al cliente ofreciendo descuentos o productos que hacen que moleste
Muy buenos
by osaponaki on 2019/10/13 23:46
Funcionan bastante bien. Hasta ahora no he tenido ningún problema. 👍🏻
Rappi
by modern tis huis on 2019/10/13 23:32
Sometimes the service is really bad
Top
by amcs1313 on 2019/10/13 22:51
*Te dou R$100* em frete grátis no seus primeiros pedidos na Rappi! 😍🍔🍉🍺💊 Baixe o app e ative o meu código *1nq31856493*
Servicio al cliente es terrible
by Andripsi on 2019/10/13 18:56
El servicio es cuestionable en sus prácticas laborales y la explotación de los repartidores usando resquicios legales. Si tienes algún problema no te responden al momento y debes esperar. No me parece correcto.
Buenísima aplicación
by ggf79 on 2019/10/13 16:26
Servicio rápido
Rappi
by totito(: on 2019/10/13 15:15
Ta bien
Pésimo
by tunadrejueputa on 2019/10/13 13:51
Muy desorganizados. Se tardan muchísimo más del tiempo estimado. No puedes pedir para el momento, se tardan sobre 3 horas. Soporte no contesta a tiempo, contesta muy tarde. Mi rappi o sabía ni que tenía que comprar y soporte ni le contesto. Se tardan muchísimo, el propósito de apps así es pedir para el momento y que no se tarden tanto. Mejor voy yo y me tardo lo mismo que ellos, no vale la pena.
Super App, encuentro todo lo que necesito.
by Maomixio on 2019/10/13 09:49
Es genial
Me encanta
by yomera1989 on 2019/10/13 00:36
Vale la pena el rappi prime! Me encantan las promociones que tienen y aprovecho el envío gratis!
Difícil comunicación
by jcrojas59 on 2019/10/12 23:34
No hay cómo contactarlos para resolver inquietudes respecto a las promociones que se ofrecen
Great Service
by Gringa Novelera on 2019/10/12 22:06
I’m very happy with Rappi as a delivery service. The people that work there seem to care about the customers. The delivery guys are on it. Thank you!
Rapidez
by ccclaudiaa on 2019/10/12 20:04
Me gusta cuando verdaderamente es rápido
Love it
by JTurn78 on 2019/10/12 19:55
Love using the application. Easy to use and is very accurate regarding my address.
Malisima
by alejarpo1999 on 2019/10/12 18:31
Son unos ladrones. Las órdenes salen con un costo y a veces debitan de las tarjetas un costo mas elevado. Nunca responden y el soporte es terrible
Comodidade e seriedade
by IsabelaMarques1 on 2019/10/12 15:05
Excelente experiência. Algumas vezes precisei de suporte e obtive um feedback resolutivo em 100% das vezes, de forma rápida e satisfatória. Sempre colocam o cliente em primeiro lugar. Recomendo sempre o aplicativo pois é sério e nos faz ter uma comodidade incrível sem precisar sair de casa
Excelente app
by RAFAEL_PLATA on 2019/10/12 14:31
Consigo de todo y me ahorran mucho tiempo, gracias
Great
by jjjj2576 on 2019/10/12 02:31
Awesome
EXCELENTE es l mejor de todas
by JUAN K S on 2019/10/12 02:19
LA MEJOR APP ALTAMENTE RECOMENDABLE
Rappido
by tomatecno on 2019/10/12 01:25
Muy rapido
Lizyxail
by lizyxail on 2019/10/12 00:13
Great service
Buena y bastante completa
by Fabyore on 2019/10/11 23:17
El aplicativo es bueno, a parte que permite no solo comprar comida sino muchas cosas mas
Ladrones
by turista uuee on 2019/10/11 22:18
Realice una compra con mi tarjeta y me lo cobraron 5 veces mandé reclamos y nadie responde , no hay un teléfono donde uno pueda comunicarse... es horrible no lo recomiendo...
Rappi
by pedrogntb on 2019/10/11 01:56
A1
Rateros
by maria fernanda maria on 2019/10/11 01:19
Rateros y pésimo servicio
Jajajajajaja
by shjsjsjsjdhdhshjsshjsjsjjsjs on 2019/10/10 21:36
Jajajajajaja
Soporte demasiado malo
by Mrfloydcpu on 2019/10/10 21:04
La aplicación tiene muchos errores, no cuentan con un soporte decente, no notifican cuando cierran un caso.. Descuentan dinero sin avisarle al cliente, y muchos errores más.
Maravilloso
by Juanpa10795961209 on 2019/10/10 18:47
Un muy excelente servicio! Rappi hace mi vida algo más fácil, ya no tengo que salir de casa al cajero o salir a comprar algo para la cena hasta incluso me traen el mercado a la casa. Una aplicación muy completa que llego para quedarse.
El mejor lugar donde hacer las compras
by Ansfojs on 2019/10/10 18:05
Siempre llega a la hora que dicen
Used it for some time, now is not reliable anymore
by Luis HVM on 2019/10/10 11:04
This company is morally challenged, they mislead and customers with false advertising, cheating customers with hidden credit charges, and reimburse canceled transactions with Rappi credits and not reversing the charge, all of them illegal activities. Over 750,000 complaints in 2019 alone. On the other hand they also are terrible employers, they work on the street, literally, pay no benefits and don't have a good transparent recruitment process, some associates have been involved in robbery, street fights. The app is becoming a scam
Lo peor
by Jaime suarez on 2019/10/10 03:25
Me cancelaron un pedido y llevaba una hora esperando q llegara y no informan ni avisan ni nada. Ahora ya todo esta cerrado
Best delivery app
by CohenFlorencia on 2019/10/09 22:23
Todo el amorr
Bom
by Isabella0976 on 2019/10/09 22:16
É um bom app, porém os fretes são muito caros em relação aos concorrentes. O que geralmente me faz comprar neles!
Es lo máximo
by @chacaad on 2019/10/09 19:45
Te soluciona la vida en 1 2 3
Currier
by elcuajinais on 2019/10/09 19:41
Es la primera ve que envío algo espero salga todo bien
Rappi targeta
by 10YrsLater on 2019/10/09 19:40
La targeta nunca la pude usar, nunca me enviaron los códigos para retirar. Ahora veo mi balance y me faltan 500 mil ya más de una semana que me dijeron que lo arreglaban. No he podido retirar en casi 2 meses desde que tengo la tarjeta y ahora me robaron mis fundos.
La mejor app de comidas en Ecuador
by cm1607 on 2019/10/09 18:37
Excelente !
Una Chanda de empresa
by Sam264👍 on 2019/10/09 16:44
Servicio al cliente cero, engañan los usuarios con promociones que no son ciertos, automaticamente te cargan a su tarjeta de crédito una suscripción de Rappi prime y ni modos de cancelarlo, cuando uno da in reclamo les da 4 mil pesos por un pedido de 50 mil, el app siempre falta botones entonces no funciona como debe entonces el UI/UX es cero, para que yo volviera a usar Rappi me dieron supuestamente un bono de 50% descuento en ciertas categorías lo cual no se aplicó como me indicaron. Sus mensajeros andan en contravia, pasando semáforos en rojo, motos utiliza el andén peatonal como si fuera calle, y sus mensajeros en bicicleta nunca se ponen un casco ni un reflector — ojo con ellos porque si dios no quiere que se estrella uno de ellos que lleva 0 seguridad ni precauciones es culpa suya.
Top
by Magno Sales on 2019/10/09 15:18
Top das entregas, melhor App para comprar sem parar na rotina do dia a dia!
Me encanta su servicios
by Toshitaa on 2019/10/09 13:59
Empeze a usar Rappi hace unos meses y el servicio es excelente y muy puntuales a la hora de entregar los productos
Rappi: el mejor conductor ...
by GMG Colombia on 2019/10/09 01:50
... y asistente que se pueda tener !!
Muy buen servicio!
by Emilio Dunn on 2019/10/09 01:33
Rápido y eficiente
Super util y practico
by Stephanaya54 on 2019/10/09 01:23
Un servicio muy efectivo
Food Delivery
by jizquierdo2307 on 2019/10/08 22:51
Excellent app very well designed and friendly use
Cupons não funcionam
by kahahshdvsjsmhx on 2019/10/08 22:27
Amo o app, mas os cupons não funcionam. Já tentei de tudo, até falar com eles via direct do instragram
Es de calidad
by romadaca on 2019/10/08 18:05
Me gusta rappi nunca me ha fallado nunca me llegado nada malo siempre llega a la hora que dice solo que aveces cambia la hora y no me gusta porque debe ser más rápido
Me encanta
by clacaor on 2019/10/07 22:42
Es una herramienta súper útil
Rappi Review
by Manu* on 2019/10/07 22:18
Me encanta la aplicación, pero el servicio al cliente es muy regular. No hay forma de comunicarse si tienes algún problema. También me parece que deberías poder agregar cosas al pedido después de haberlo confirmado
Mejorar atención al cliente
by jynmm on 2019/10/07 16:32
Deberían mejorar en atención a los clientes
Súper Rappi
by MariaGMota on 2019/10/07 15:21
Amo!
Genial!!
by MLOS66 on 2019/10/07 11:34
Ahorro tiempo y dinero!!!
Muy bueno
by Rubendcj1814 on 2019/10/07 01:53
Rápido y fácil de usar
Muy buena gente
by Ivanjoker on 2019/10/06 23:34
Envían bien los pedidos, nunca tuve problemas, te ayudan con rappicreditos, son geniales!!
Ando tendo muitos problemas!
by Sscripz on 2019/10/06 23:11
Ontem o entregador sumiu com meu sanduiche e não entregou. Hoje fui pedir um combo de uma pizza, não funcionou pois não consegui escolher a segunda pizza. Com certeza vou cancelar minha assinatura prime.
Frete
by pmf2004 on 2019/10/06 21:37
Tinha aparecido na minha tela que o frete seria grátis. Quando fui pagar apareceu o valor.... enfim parece que o frete é grátis mas na verdade não é. Chata essa confusão.... se vocês vão cobrar então nao coloquem que e gratis!
Works 50% of the time
by d eudj dje djenebfbhcis on 2019/10/06 20:57
Delivery works 50% of the time. When it works, it’s a nice surprise, but half of the time it just makes u angry. Definitely can’t count on it for important things.
Excelente
by jcyfyguhibihgujoj on 2019/10/06 20:15
Excelenteeeee
Exelente
by K.Angela on 2019/10/06 18:13
Muy buena aplicación
Buena
by juanpablovergara1 on 2019/10/06 18:03
Me gustan las promociones, descuentos
Todo genial
by ari ru on 2019/10/06 17:35
Super app para usar todos los dias
Excelente opción
by Helena79 on 2019/10/06 16:05
La eh usado muy poco, más las veces que la eh utilizado muy efectivo y rápido y muy amables los repartidores!
Candymarisol
by candymarisol on 2019/10/06 16:00
I like the service very much, I’m sick right know sonI can’t go out but its cool that we can still get our stuff
Las mejores promociones
by erigarcia2 on 2019/10/06 03:24
Me encantan los rappicreditos
Me gusta Rappi
by Fio1611 on 2019/10/06 00:34
Tiene buenas promos y la entrega es rápida
Rappi
by rangelsiee on 2019/10/05 23:21
Excelente servicio siempre.
Great
by rataciber on 2019/10/05 22:36
This makes our life so much easier.
Me encanta, siempre resuelven cualquier eventualidad a favor del cliente
by Hhhhjohhjkg on 2019/10/05 21:23
Excelente
Muy útil
by DTRIXZ on 2019/10/05 20:57
El servicio nunca me ha fallado.
No asocien tarjetas
by Krmt93 on 2019/10/05 18:45
No asocien tarjetas
Fue
by ochoanick on 2019/10/05 18:08
Muy bueno
La mejor App
by Jbon4 on 2019/10/05 17:56
Uso Rappi desde que salió y siempre he tenido excelentes servicios
Me gusta Rappi
by olinditalinda on 2019/10/05 17:08
Muy bueno y eficaz
Customer service
by This is Robin on 2019/10/05 15:18
Some of the worst customer service I’ve ever experienced. Truly bad. App concept is great, lots of options to choose from, nice enough interface... just can’t get over how inept the CS is.
Rappi
by mrurdi on 2019/10/05 14:13
Me encanta gracias por esta app
Invasivo, insistente y sin pensar en el usuario
by @GuillermoDiaz on 2019/10/05 13:32
Llegan demasiadas notificaciones, es una falta de respeto, lo peor son las notificaciones que llegan por SMS.
Language Problem
by Fabiam Fagner on 2019/10/05 13:06
The app keeps on displaying Spanish messages all over it, specially while trying to place an order. I asked for help in the app help section and they sent me an email in Spanish. 😓
Un poco caro
by Gisgat on 2019/10/05 03:54
Es un poco caro pero es un sistema muy eficiente!
Rappi life
by barryb007 on 2018/05/31 23:26
I personally love rappi. Domicilo i would have to wait for him to pull out the credit card machine. Deal with it having a signal. Rappi guy hands me my stuff and say thank you. That’s it. I don’t have to be home to send family stuff before I return from work. Is it perfect. No. But it’s changed our lives. We live in a 4 story walkup. We are willing to pay slightly more for someone to deliver liquids. It’s made my living there easier. Thank you rappi. Now if someone could explain to me what’s Rappi pay. I’m all ears.
Use Domicilios instead of rappi
by in medellin on 2017/10/29 20:17
I ordered two times on two difference occasion. First order, I order water instead of coke and they sent me coke when the order clearing stated water. They resolved it but then I tried ordering again. I order three 1.5 liters of h2o drink and they gave me 3 600ml drinks. I messaged them and took few hours for them to respond thinking they will just take their time. I drank one and they sent the same delivery guy to pick up the other two and brought back 2 1.5liter drinks. They said hey will give me credit and the credit they wanted to give was only the amount of the cost to deliver. I told them what’s the point if I get free delivery when the order was wrong. They did not respond until 2 days later saying they will close the ticket. I responded back saying I still have not gotten any response and it’s been a week now. I messaged them again saying where is my response and never heard back from them. The delivery guys are messing up the order, rappi support is not responding to message. Better to use Domicilios app versus this.
Horrendous onboarding experience
by ZF82 on 2018/03/17 22:24
Used Rappi for the first time today and was a disaster. Not only was the buyer slow and confused given the store was out of what I ordered, but the process of collecting documents to confirm card and account happened in an entirely manual way where a customer service person called me and asked me to submit all these documents via a chat location that wasn’t even easy to find in the app. In the end, while I expected the order to be here in the estimated 30 minutes, I ended up having to leave my birthday party for 30 minutes to chat back and forth on the phone and the app to complete my registration and first order. And not even an apology, but rather the support threatening to cancel my order. All of this could have been solved if they simply put the document verification process into the app. Shame they launched without that as I’m never using this crappy app again.
Great idea with some issues and terrible customer support
by yfimia on 2019/09/29 03:55
I use this app regularly and I like the idea and the features it provides. However some issues already exist and the customer support is terrible. There is no phone number to call and nobody face the problems. They don’t answer to questions and it frustrates me. For example I made a RappiPay transfer and the amount was charged on my credit card but never reached the intended person. I asked support for help and never received and answer. More that 3 days and nothing. So I had to call my bank to cancel this charge. That was frustrating. This is was not the first time support behaves like that but one of the many times they do that.
Why I Gave Two Stars
by Cgaviria on 2019/02/09 13:51
Even though I love the concept of Rappi, and I am able to get almost anything I want delivered to my doorstep at a very cheap price and quickly, the reason that I give this app 2 stars is because the customer service is awful. The agents are rude, and I even had one rappitendera scream at me once because she didn’t like that I had a complaint about the way she handled a situation. Never in all my years did I have an employee of a company treat me this way. Employees in the United States are taught to put the customer first, whereas it seems in these Latin American countries employees are not taught this American philosophy, so customers are treated like trash. And this is why I give it 2 stars, if it had not been for this detail in how they treat their customers, I would give them 5 stars.
The worst!
by JVillaFranc on 2019/03/29 16:35
I really dislike Rappi, they have the worst service ever. They always, always have a way to screw my orders. Either they don’t deliver it. They bring something different, they take too long. The order is incomplete. The only reason why I have to keep using it is because when they mess it up they give you Rappi credit to make it up therefore you have to keep using it to recover your money and it takes hours for them to admit they’re wrong and you get left without lunch or whatever it is you needed. It’s simply the worst. To make matters even worse I can no longer use google maps because every time I need directions the Rappi app opens up. And finally, the never ending rain of alerts Rappi sends, they never stop, it’s so annoying.
Serious lack of CUSTOMER SERVICE
by RanTotheDom on 2019/08/09 21:57
I used to use the app, but the service in general has declined substantially, and they don’t show any interest in improving it. I actually requested them to remove my account and erase all my info related to my profile, which supposedly they did, and yet I still get messages with special offers and stuff. This is a HUGE problem for me, since I cannot trust that they did erase all my personal info or to that they are not sharing it with a third party. Also, they do not make it easy to get in touch with support (clever) and now that I have notice this issue, they only way I can get in touch with them is by downloading the app, creating a user and comunícate with them thru the app, which is absolutely ridiculous.
Amazing idea...execution and customer service not the best
by Twepps on 2019/06/03 14:24
This application could be amazing but falls short with service and execution. I’m currently waiting on a supermarket order of 7 items that I know for a fact will show up incorrect even though I was communicating with the rappitendero (he just ignored my substitution requests and could not be bothered to accommodate me) and it’s taken over an hour for an order that was estimated at 30 minutes. Rappi support is NOT easy to get in touch with nor do they offer any type of real service. This application would not survive in the US bc they refuse to set their service standards any higher.
Works amazing in itaim and México
by Caro Contreras B on 2019/09/03 19:33
This app works amazing in Sao Paulo, and other the large cities where I have try them. In small cities like Cartagena the supermarket service can improve a lot in selection. Normally the service is a life saver. I use it daily to order from restaurants, order groceries and medicines. But the thing that made me a fan is that I can order cash on demand. (Although not allowed after 10pm, that needs to improve). If you are in one of the large cities of LatAm this app is a must.
Better than Instacart!!! This is insane
by horrible Pp on 2019/01/10 21:12
Being a chile for a bit, set up the account super quick and the shoppers are amazing, delivery is superb and the customer support is not only automated but also proactive and not reactive. Great UX and UI design. Only one suggestion would be to have a instant check of items not available or also check other surrounding stores for the items that are on the shopping list! Great work ladies and gents!
Worts delivery app ever
by Five review on 2019/02/24 02:20
Rappi seems like an excellent idea at first, yet it is unbelievably bad. Heres why, Rappi’s adds claim to deliver everything with in minutes but this is a lie; I literally just wasted about one hour and a half waiting for a simple burger, and by the time you’d expect them to deliver it, it turns out they hadn’t even sent someone to order it. Great idea terrible execution, and you’ll most likely waste a good hour at the least waiting for your order, and when you realize that it wasn’t even ordered, you’ll probably reevaluate all of your life decisions and fall into a deep depression. I recommend literally any other delivery app ever to be created than this failure and complete waste of time peace of crap app called Rappi. Have a great day.
DON'T BOTHER. PROBABLY WON'T WORK WHERE YOU ARE. Doesn't work most places!
by Shaunajoelle on 2018/07/30 01:09
Be careful about downloading this if you live anywhere outside of Mexico, and Brazil (I believe those were the only 2 places they said they do delivery) I'm in the US (Midwest) and this app was on a "best food apps" list for my area, and it doesn't even work where I am. It's also not really upfront about it. If you read all the way through the description on the app page here in the store you'll find that info at the very bottom in a passing comment. Seems like they are trying to hide it a bit. Don't know why though. Why would you want people to download your app who can't use it anyway, maybe they make money per download. Idk. Just beware is all.
Several fraudulent charges
by cyberterroristsayswat on 2018/11/01 12:56
I have never used this app yet I have lost over $70 due to someone stealing my debit card information and placing over 10 orders in two days, one after another through Rappi. I filed several claims with my bank to have the charges removed. It's kind of insane that this company allows theives to steal from people using this app. I would think twice about giving these people any information. This has been an absolute nightmare trying to get my money back from all of these fradulent charges. I had to close my bank account because whoever has my information keeps stealing from me via this app. Rappi should probably look into securing the app so this does not happen.
Worst customer service
by gomalupa on 2019/06/02 19:22
It is a service that boasts themselves of being the best service in the country. However, it could not be further from the truth! It is an application which I have used a lot in the last month but there is always an excuse or problem with my order, once my order was stolen and there was nothing to do because the courier had already delivered and in another case I was kept waiting for 3 hours and they only gave me an excuse and that in 10 minutes it arrived. Something that never happened. The customer service is the worst of all just calling to say sorry. That does not solve the problems, they do not go beyond for the clients.
How did I live without Rappi!
by Fabijohns on 2019/06/13 15:55
From my experience I have had the best service, rapid and very nice people. I order my groceries, my medicine, I don’t go to the atm anymore they deliver my money in minutes. Really they have literally saved me tons of money on gas, I hardly ever take the car out any more cause anything I could ever need Rappi has a delivery service to have it delivered straight to my door. It’s amazing. If you try it you won’t regret it.
Solid app!
by Semisonic8100 on 2018/12/29 05:27
Super handy in Colombia! App is well laid out and service is fast, courteous, and convenient. My only request would be to add in-app support for multiple languages (English, French, etc) in addition to Spanish. As things currently stand I often have to copy and paste into a translator app back and forth to communicate with drivers and such. An integration with Google Translate or some such would be dope. Keep up the good work, guys! 👍🏻
Best home delivery service ever!
by knotworx on 2019/09/19 22:03
I rarely give 5 stars but this service and the app are absolutely incredible. I have used it for food delivery, grocery shopping and drug store purchases. Every time the service has been timely and the quality excellent. I highly recommend this to anyone looking for convenience in purchasing what you want or need delivered straight to your home.
Pretty good, insanely useful
by Simple but clever on 2019/04/30 00:45
I use Rappi an embarrassing amount lol they’re just so useful for so many things and they’re usually good to work with. I’ve had a few frustrations with coupons being misleading or with not receiving exactly what I asked for, but I’ve also had them credit me back money without even asking questions. Overall, super useful and convenient.
I couldn’t agree more with the above review.
by MCG306 on 2019/06/20 02:41
This application is not backed by a good service. It started as a great idea and service was good only a year ago. The company was hiring students —and giving good guidance to the rapitenderos to be polite and give a good service. The application became more more popular over a year and service declined substantially. The rapitenderos lack of good guidance from the company and couldn’t care less to give a courteous or solve any problems. To make things worse, trying to connect with the company support is futile. This company wouldn’t survive in the US simply because it couldn't sustain company’s growth versus good service.
Excelent app!
by Cesar V. on 2019/05/06 01:56
This app solves a huge problem, finding parking spaces to go to restaurants or markets. It is so simple to order and receive your food or market purchases and the best of all it works as it supposed to. You can track your order and delivery process from start to arrival and it is super accurate compared to uber eats. Prime membership is affordable and convenient. Keep up the good work Rappi!
Great Service
by Baltimore2Cali on 2018/12/25 13:08
Overall the service from Rappi is excellent the only problem I have had with Rappi is getting pizza delivered for some reason every time I order pizza it either is very late or not delivered at all other than that I ordered many things from Rappi from other restaurants and even the supermarket and it has all worked very well
System issues
by BogotaDan on 2018/11/26 18:38
They like to pre-charge for orders and then charge again when the order is delivered and claim there are system problems when you get charged twice. They apologize and say they’ll get your money back to you in 15-20 business days. There is nearly a problem on every order and all they can do is say how sorry they are and how much they appreciate their customers, but never seem able to fix the underlying issues.
Where’s the Customer Support
by Dropping weight fast on 2019/07/02 00:14
I have an open order that still hasn’t been resolved. I ordered from one restaurant and somehow my order was split between two different restaurant locations. I received part of my order but not the other; I got charged 2 delivery fees. My Rappi said he was going to pick up the order then disappeared. Customer support has yet to follow up with me or resolve the issue and it’s been 2 days already. Disappointed with customer support.
Fraudulent charges
by In Texas We Shoot Thieves on 2018/11/01 01:37
People all over the United States have been stolen from by Rappi. I have 2 charges from today and until 30 minutes ago I had never heard of this “company”. BEWARE! Do some research online and you’ll find the same discussion boards with comments dated within the last 30 days regarding this fraudulent abuse. I only loaded this app so I could leave this review. I had NEVER HEARD OF THEM BEFORE TODAY. I can’t believe they would have such loose controls or are they doing this on purpose to make money. Don’t know. Don’t care. Hope they all burn in hell. Shouldn’t have stolen from me. Wrong guy.
Great app, great options, but not perfect
by SuperWillieH on 2018/03/19 06:41
So many options to choose from and I love prime. However I’ve had 3 orders come that were wrong and when I messaged that they were wrong I didn’t get a response. More options than Uber eats, but if Uber eats lists a restaurant that Rappi also lists, I’d go with Uber eats because if the order is wrong the fix it
The worst app on my phone
by freebbbird on 2019/05/11 02:34
I need the damned thing because sometimes you need something delivered when it’s not another app but the cost of that service is endless notifications that you literally can’t turn off, 3 messages a day through the Messages app, a horrible interface and getting worse every day and horrendous (if nonexistent) customer service. Use uber eats or anything else you can. Oh, and they’ve also gotten hacked enough times that I know a lot of people who have had to cancel their credit cards. Use cash if you must.
Great idea!
by JG BOG on 2019/07/15 15:05
I love this awesome app. It just makes your life easier. The Rappi Favor is just one of the greatest ideas ever. I wish we can have a more realistic options under the supermarkets. Sometimes is difficult to find a product and the search is confusing and won’t give you exactly what you looking for. Still work to be done, but totally worth using it.
Incompetent
by Nasim824 on 2019/06/25 05:15
I ordered express (35min or less) of course it took over an hour to get here and of course the rappi buyer bought half the wrong items and never showed me a receipt (he bought obviously cheaper things that weren’t even close to the order) I paid in cash & immediately after noticing reported it to rappi with pictures, they offered rappi credit for only 1 items worth the cost of like 7 wrong items, now I’m stuck with a bunch of useless products and have to shell out even more money to buy the right ones.
Better than any app I have tried
by The dung eating dog. on 2019/09/06 00:55
I have been living here in Colombia for the last 6 months and I have tried other delivery services, but none of them compare to the speed and quality of Rappi. All the other apps are irritating and ugly. And Rappi has English support.
Used it for some time, now is not reliable anymore
by Luis HVM on 2019/10/10 11:04
This company is morally challenged, they mislead and customers with false advertising, cheating customers with hidden credit charges, and reimburse canceled transactions with Rappi credits and not reversing the charge, all of them illegal activities. Over 750,000 complaints in 2019 alone. On the other hand they also are terrible employers, they work on the street, literally, pay no benefits and don't have a good transparent recruitment process, some associates have been involved in robbery, street fights. The app is becoming a scam
Home of the Pre Cobro
by DAS6million on 2019/07/04 22:27
Beware! Rappi will charge your credit card for anything you desire. You will be charged the moment you order, whether the products are available or not. If Rappi is unable to fulfill your order they will return the money within a month. This would be illegal in North America and Europe. In other words; You are charged for what you wish for, not what you receive. Be careful what you wish for.
Power usage and responsiveness
by Vmaraccini on 2019/05/15 00:34
App is very badly designed, with extreme power usage, managing to heat up my device dramatically after less than 1 minute of use. Features sometimes don’t work properly, for example when prompted to select replacement items the interface sometimes won’t show and it becomes impossible to finish the order. Localization is very poor, sometimes displaying multiple languages in the same screen (Portuguese, Spanish and English). Many error messages and flows are just not localized.
Too many notifications
by RicardoBasualdo on 2018/04/16 16:25
I started using it a week ago, and they keep sending me promotions, and pseudo reminders saying that if you use it in the next 24/48 hours you’ll get an X% discount. Since I dowloaded the app, it has become the largest notifications messages of all. By the way: the iPad version only works on portrait mode. Guys at Rappi: the best marketing is a good service and not annoying your cuastomers with so many notifications. If it weren’t for that, I would have given you 4 stars.
Map is a lie!
by DYE FVI on 2017/09/22 02:42
The delivery guy was beside my house and he stayed there for 10 min ....according to the map. I called him and he told me that I can't trust the map since he was 18 blocks away........then what else can I don't trust? The product I ordered was very specific 2 packs of Maizitos.....the guy called me he found one...."Can I change u'r order for something else ".........are u serious? I don't care I believe he has the responsibility to get what i ordered and actually it was from Carulla, not even a express Carulla....go to another Carulla I said.....finally the order arrived......
Annoying🚫google maps
by carvajaljuanf on 2019/02/26 20:05
English/Spanish This app sends very often annoying notifications is you buy something in it. Even worst, this app messes up with the directions of google maps. I have been trying to find a restaurant in google maps, when i try to open the directions it send mes to rappi app and cannot do anything about it. Esta aplicación envía notificaciones muy a menudo si compras algo. Aún peor, esta aplicación confunde las direcciones de los mapas de Google. He estado tratando de encontrar un restaurante en google maps, cuando trato de abrir las direcciones, google maps me envía a la aplicación rappi y no puedo hacer nada al respecto, solo desinstalarla.
Order 2 hours late, cancelled, still charged!
by carissa in merida mx on 2019/05/24 15:54
My order was at least two hours late so I just cancel the whole order but they still charge me. It’s hard to contact customer service because they don’t speak English so I haven’t got my money back. Also it’s very inconsistent when it works and when it doesn’t. There’s been several times and it just tells me that my credit card won’t go through or my PayPal account won’t work but then there’s other times it does work! Very inconsistent!
rappi is the best!!!!
by Milapona on 2017/11/23 15:09
My family and I adore rappi. it has literally saved so much. for example it has brought us medicines we really really need in a very short ammount of time, it brings us food cravings, it brings us clothes, etc. This technology is very very very smart and I really appreciate it! so thank you rappi!
Is good but could be better
by Of road on 2019/03/17 20:44
Rappi it’s a good app that delivers you anything you want from all the shops around you, problem is the feedback and the delivery guys which never take responsibility for your order nor the restaurant that you order it from coz you’ve chosen Rappi instead of their proper delivery, so if something goes wrong with your food or it doesn’t arrive, well there’s nothing to do about it.
El peor servicio
by tuara on 2018/08/25 18:02
No hay cómo llamar a reclamar y nadie responde ni por el pedido ni por el dinero This is the worst app ever I will not recommend. People around the world DO NOT USE this app not body respond , no phone I never, I did order a pizza special cheese, I got other full of pepperoni ( I don’t eat meat) I call the restaurant and they said had to be with Rappi and Not phone , not mail and you tray to write to customer help that’s how they named and opens a windows with “ error “ I never got my money and either the pizza . What at easy way to steal ( for me they steal my money) I never got what I order and the WORST service.
Amazing app, but notifications are annoying
by lpagliari on 2018/04/19 12:54
The app is very well done, intuitive, offers good options, BUT... it sends so many notifications per day I’m considering uninstalling it from my phone. The weird part is that the app has an option for you to *not* receive push notifications, and even opting out you keep getting them. This needs to be addressed pretty soon, otherwise other customers will leave the app too.
Solid Food App
by jerylpaul on 2019/05/28 21:27
Rappi is the most reliable food app for Bogota. While getting better, they can sometimes have long wait times with low accountability. in spite of this issue, they are generally pretty good, and recent additions like the rating system and tiered service seem to be making consistent quality more of a reality.
Amazing but crap CC setup/verification
by DBR01 on 2019/09/23 16:05
The service is amazing. Anything you can get yourself, you can get Rappi to pick up for you. The credit card set up however, is complete crap. You can add your credit card but they must verify it before you can actually use it. They charge a little verification fee for you to see, but you never get a place that you can input this data so your credit card can be verified and used.
Can’t be used if you don’t update constantly
by @voyagejourneys on 2018/03/12 16:30
The app is great! However it updates too often, and when it needs an update you are not able to use it until you do, which can be really annoying when you are in a hurry. It should be optional to update it like any other app!
Frustrating
by Travel Hero on 2019/07/08 03:52
It is really annoying and frustrating when the restaurant suddenly cancels your order without even a phone call!! Rappy should keep track of those events and find a way to protect the user!!
Life saver
by Camilaesc on 2018/12/15 15:28
Best app to help you with all those little things in life you don’t have extra time for. The last minute gift, the extra something you are missing and picking up that charger you left behind. Makes me proud too that it is 100% Colombian!
Convenient
by YankeiNick on 2019/06/11 15:55
I use Rappi daily. Normally everything is A+; geo-location of the Rappi delivery people is accurate 97% of the time, promotions are always super cheap and Rappi will reimburse you when a restaurant makes a mistake. Only negative is some of the delivery guys (ex: walking vs riding bikes to get food to you, lack of customer service skills, take their time delivering, etc.)
Service
by andreagce on 2019/08/14 00:42
Good service but I’ve had a couple of experiences where I order something and it takes Rappi over 40 minutes, even an hour, just to find a deliverer. One time I even had to cancel and order from UbberEats.
Great idea, terrible execution
by Dg10is on 2019/02/25 00:05
The idea of getting anything you want delivered to you home quickly is amazing. Unfortunately Rappi fails to deliver. I’ve made over 150 orders and I’d say maybe 50% arrive on time, 25% arrive significantly late, and 25% simply don’t arrive at all. The support is very inconsistent and your lucky if you get a response. Again, love the idea, it just needs to be executed correctly. Support and reliability need to become priorities immediately.
Customer service
by evelyn232323 on 2018/12/06 14:48
The app is good for deliveries but out of nowhere they would block you account and charge you money you didn’t spend, or your “rappicreditos” (credits that work like money) would disappear without a proper answer of customer care after a wait of 3+ days. I would only recommend it for supper simple stuff like easy deliveries, rappicredits and rappipays is no good, your money will probably be lost for a few days.
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App name
Rappi - Food & Groceries
Description
We've delivered more than 10 million orders! You no longer have to leave your house or office to enjoy the best of your city. Rappi will bring you ANYTHING in minutes. Need to do grocery shopping? Our trained shoppers will shop for you in the grocery store and deliver to your home at the exact same price as the stores. Want to eat at your favorite restaurant, but they don't deliver? We will pick up your food and deliver it in minutes. This is a new way of life. The very best of your city, delivered in minutes. Ideal for FOODIES: If you appreciate great food, you no longer have to order from the same 10 restaurants that offer fast delivery. Now, you can order from ANY restaurant in your city because we will order and deliver on your behalf. Ideal for BUSY PEOPLE: You no longer have to spend 3 hours going to the grocery store every two weeks. Save the trip to the grocery store for a very special occasion, or for when you are looking for that special cheese. Leave the rest to Rappi. Program an order. Save time and money. Ideal for the GOOD LIFE: With Rappi, everyone has a personal assistant that can do anything: from picking up medicine and bringing forgotten keys to paying invoices. When it comes to any errand you don't like to do, we are here to take care of you. Ideal for YOU: Rappi will change your life. Around the clock service, 24 hours a day, 365 days a year. Ideal for urgent needs. Ideal for any craving. Ideal for a better life.
Pesimo servicio de atencion al cliente
by Pipee99 on 2019/10/16 20:32
El app funciona y muy bien, pero tienen el peor servicio de atencion al cliente que use en mi vida. Hace dos meses me sacaron plata de la cuenta (monto que no corresponde a ninguno de mis pedidos) y todavia siguen sin darme una solucion.
👎 péssimo
by 👎pessimo on 2019/10/16 01:04
Uma dor de cabeça até conseguir achar o produto e comprar e minha primeira vez usando esse aplicativo e me mandaram um produto errado
Hola
by cococococococococococcocooc on 2019/10/16 00:03
Siento que es una muy buena app
Rappi
by f_nardy on 2019/10/15 13:29
Muito bom, fácil e rápido. Serviço ótimo!
Muy buenooo!!!.
by feliareco on 2019/10/15 01:43
Buenísimo. Súper rápido!.
Problemas en el reembolso de mi dinero
by José Maldonado on 2019/10/15 01:35
Muy mala experiencia con esta compañía .... realice una compre por Rappi Colombia... que supuestamente te devolvían el 50% del monto de tu compra.... 1ro la compra la realicé en la fecha que ellos indicaban. 2do la entrega era aproximadamente 10 días después. 3ro cuando iban hacer el envío me cancelaron la compra.... pero ya habían realizado el cobro 10 días antes .... 4to el reembolso después de poner reclamos por la aplicación lo realizaron aproximadamente 2 a 3 semanas después... esto generó intereses en mi tarjeta de crédito que ellos no reembolsaron... Por último esta empresa no tiene un Call Center .... es un problema tratar de comunicarse con ellos .... yo la borre y les consejos tener cuidado con este tipo de empresas o negocios ....
Rappipay lo maximo
by idadenise on 2019/10/15 00:29
Buenisimo
en las malas no te compensan nada
by verdaddddddddd on 2019/10/14 23:05
cuando te cancelan ellos el pedido despues de pasada la media hora, no te compensan por el tiempo perdido. uno confia en que el pedido va a llegar a donde lo queres recibir, y solo se disculpan y no te recompensan con plata o con descuentos para los proximos pedidos
Pues bien
by Buenota1 on 2019/10/14 21:13
La verdad tiene alto bajos , hay veces que me llega bien la comidas y lo unas que no son tantas que les falta una , nunca pidan rápi favores me robaron unas telas que le quería enviar a una amiga
Rappi
by otdtditd on 2019/10/14 19:10
Amo a rappi el mejor servicio y tienen de todo
La mejor aplicación
by barb1998 on 2019/10/14 19:03
Los mejores en atención
A categoria “qualquer coisa “ eh a melhor
by Cadujr on 2019/10/14 18:55
Gostaria de dizer que quando os senhores instalaram o sistema de hub de supermercados não funcionou. Melhor quando a pessoa pede direto na categoria “qualquer coisa “ e a pessoa escolhe qual das unidades do supermercado mambo por exemplo ao invés de o pedido vir de um que é escolhido por vocês (hub). Qdo um só concentra o pedido tudo fica muito lento, quando nós ficamos livres pra escolher demora menos de 10 minutos !
Terrible app and customer service
by go with another provider on 2019/10/14 18:32
Rappi worked alright in Colombia, but I suggest another food delivery app in Argentina. It’s terrible here and I’m constantly getting charged incorrectly and the customer service is non existent.
👍🏼
by morani91 on 2019/10/14 18:27
👍🏼
Me cancelaron el pedido 2 veces
by me121314 on 2019/10/14 18:25
Me cancelaron el pedido 2 veces sin razon alguna y eso que utilizo la tarjeta de rappi
Propaganda enganosa
by Nicolasdec on 2019/10/14 16:31
Fala que tem promoção e desconto. Mas nunca tem....
Buen servicio
by Moncho231130 on 2019/10/14 04:55
Volví a usar la aplicación por que me dieron descuento del 50% en compras , ojalá no lo dejen de hacer en algunas ocasiones especiales.
Buenismo
by Roxvankreg on 2019/10/14 01:44
Me encanta
Cuidado con los costos adicionales
by iTeeBone on 2019/10/14 01:34
Proporcionado $ 50 de descuento. Luego descuento de $ 190 que utilicé, pero luego agregaron automáticamente $ 31 de entrega (50% más alto que Uber Eats) y 20% de propina ...
Me gusta
by Viri J de M on 2019/10/14 01:19
Estoy satisfecha con Rappi y cuando en algún caso no se han cumplido mis expectativas siempre se encargan de que asi sea, soy muy confiables. Definitivamente recomendable!
Malo
by Paudelamo on 2019/10/14 00:57
El servicio es muy malo. La demora promedio en las entregas supera la hora y media. Muchas veces entregan productos distintos a los solicitados en el pedido.
Calificación RAPPI
by Jaymercdun on 2019/10/14 00:38
Muy buena app
Mensajes de más
by Basaveeeee on 2019/10/14 00:34
El servicio esta excelente solo que mandan mensajes en exceso al cliente ofreciendo descuentos o productos que hacen que moleste
Muy buenos
by osaponaki on 2019/10/13 23:46
Funcionan bastante bien. Hasta ahora no he tenido ningún problema. 👍🏻
Rappi
by modern tis huis on 2019/10/13 23:32
Sometimes the service is really bad
Top
by amcs1313 on 2019/10/13 22:51
*Te dou R$100* em frete grátis no seus primeiros pedidos na Rappi! 😍🍔🍉🍺💊 Baixe o app e ative o meu código *1nq31856493*
Servicio al cliente es terrible
by Andripsi on 2019/10/13 18:56
El servicio es cuestionable en sus prácticas laborales y la explotación de los repartidores usando resquicios legales. Si tienes algún problema no te responden al momento y debes esperar. No me parece correcto.
Buenísima aplicación
by ggf79 on 2019/10/13 16:26
Servicio rápido
Rappi
by totito(: on 2019/10/13 15:15
Ta bien
Pésimo
by tunadrejueputa on 2019/10/13 13:51
Muy desorganizados. Se tardan muchísimo más del tiempo estimado. No puedes pedir para el momento, se tardan sobre 3 horas. Soporte no contesta a tiempo, contesta muy tarde. Mi rappi o sabía ni que tenía que comprar y soporte ni le contesto. Se tardan muchísimo, el propósito de apps así es pedir para el momento y que no se tarden tanto. Mejor voy yo y me tardo lo mismo que ellos, no vale la pena.
Super App, encuentro todo lo que necesito.
by Maomixio on 2019/10/13 09:49
Es genial
Me encanta
by yomera1989 on 2019/10/13 00:36
Vale la pena el rappi prime! Me encantan las promociones que tienen y aprovecho el envío gratis!
Difícil comunicación
by jcrojas59 on 2019/10/12 23:34
No hay cómo contactarlos para resolver inquietudes respecto a las promociones que se ofrecen
Great Service
by Gringa Novelera on 2019/10/12 22:06
I’m very happy with Rappi as a delivery service. The people that work there seem to care about the customers. The delivery guys are on it. Thank you!
Rapidez
by ccclaudiaa on 2019/10/12 20:04
Me gusta cuando verdaderamente es rápido
Love it
by JTurn78 on 2019/10/12 19:55
Love using the application. Easy to use and is very accurate regarding my address.
Malisima
by alejarpo1999 on 2019/10/12 18:31
Son unos ladrones. Las órdenes salen con un costo y a veces debitan de las tarjetas un costo mas elevado. Nunca responden y el soporte es terrible
Comodidade e seriedade
by IsabelaMarques1 on 2019/10/12 15:05
Excelente experiência. Algumas vezes precisei de suporte e obtive um feedback resolutivo em 100% das vezes, de forma rápida e satisfatória. Sempre colocam o cliente em primeiro lugar. Recomendo sempre o aplicativo pois é sério e nos faz ter uma comodidade incrível sem precisar sair de casa
Excelente app
by RAFAEL_PLATA on 2019/10/12 14:31
Consigo de todo y me ahorran mucho tiempo, gracias
Great
by jjjj2576 on 2019/10/12 02:31
Awesome
EXCELENTE es l mejor de todas
by JUAN K S on 2019/10/12 02:19
LA MEJOR APP ALTAMENTE RECOMENDABLE
Rappido
by tomatecno on 2019/10/12 01:25
Muy rapido
Lizyxail
by lizyxail on 2019/10/12 00:13
Great service
Buena y bastante completa
by Fabyore on 2019/10/11 23:17
El aplicativo es bueno, a parte que permite no solo comprar comida sino muchas cosas mas
Ladrones
by turista uuee on 2019/10/11 22:18
Realice una compra con mi tarjeta y me lo cobraron 5 veces mandé reclamos y nadie responde , no hay un teléfono donde uno pueda comunicarse... es horrible no lo recomiendo...
Rappi
by pedrogntb on 2019/10/11 01:56
A1
Rateros
by maria fernanda maria on 2019/10/11 01:19
Rateros y pésimo servicio
Jajajajajaja
by shjsjsjsjdhdhshjsshjsjsjjsjs on 2019/10/10 21:36
Jajajajajaja
Soporte demasiado malo
by Mrfloydcpu on 2019/10/10 21:04
La aplicación tiene muchos errores, no cuentan con un soporte decente, no notifican cuando cierran un caso.. Descuentan dinero sin avisarle al cliente, y muchos errores más.
Maravilloso
by Juanpa10795961209 on 2019/10/10 18:47
Un muy excelente servicio! Rappi hace mi vida algo más fácil, ya no tengo que salir de casa al cajero o salir a comprar algo para la cena hasta incluso me traen el mercado a la casa. Una aplicación muy completa que llego para quedarse.
El mejor lugar donde hacer las compras
by Ansfojs on 2019/10/10 18:05
Siempre llega a la hora que dicen
Used it for some time, now is not reliable anymore
by Luis HVM on 2019/10/10 11:04
This company is morally challenged, they mislead and customers with false advertising, cheating customers with hidden credit charges, and reimburse canceled transactions with Rappi credits and not reversing the charge, all of them illegal activities. Over 750,000 complaints in 2019 alone. On the other hand they also are terrible employers, they work on the street, literally, pay no benefits and don't have a good transparent recruitment process, some associates have been involved in robbery, street fights. The app is becoming a scam
Lo peor
by Jaime suarez on 2019/10/10 03:25
Me cancelaron un pedido y llevaba una hora esperando q llegara y no informan ni avisan ni nada. Ahora ya todo esta cerrado
Best delivery app
by CohenFlorencia on 2019/10/09 22:23
Todo el amorr
Bom
by Isabella0976 on 2019/10/09 22:16
É um bom app, porém os fretes são muito caros em relação aos concorrentes. O que geralmente me faz comprar neles!
Es lo máximo
by @chacaad on 2019/10/09 19:45
Te soluciona la vida en 1 2 3
Currier
by elcuajinais on 2019/10/09 19:41
Es la primera ve que envío algo espero salga todo bien
Rappi targeta
by 10YrsLater on 2019/10/09 19:40
La targeta nunca la pude usar, nunca me enviaron los códigos para retirar. Ahora veo mi balance y me faltan 500 mil ya más de una semana que me dijeron que lo arreglaban. No he podido retirar en casi 2 meses desde que tengo la tarjeta y ahora me robaron mis fundos.
La mejor app de comidas en Ecuador
by cm1607 on 2019/10/09 18:37
Excelente !
Una Chanda de empresa
by Sam264👍 on 2019/10/09 16:44
Servicio al cliente cero, engañan los usuarios con promociones que no son ciertos, automaticamente te cargan a su tarjeta de crédito una suscripción de Rappi prime y ni modos de cancelarlo, cuando uno da in reclamo les da 4 mil pesos por un pedido de 50 mil, el app siempre falta botones entonces no funciona como debe entonces el UI/UX es cero, para que yo volviera a usar Rappi me dieron supuestamente un bono de 50% descuento en ciertas categorías lo cual no se aplicó como me indicaron. Sus mensajeros andan en contravia, pasando semáforos en rojo, motos utiliza el andén peatonal como si fuera calle, y sus mensajeros en bicicleta nunca se ponen un casco ni un reflector — ojo con ellos porque si dios no quiere que se estrella uno de ellos que lleva 0 seguridad ni precauciones es culpa suya.
Top
by Magno Sales on 2019/10/09 15:18
Top das entregas, melhor App para comprar sem parar na rotina do dia a dia!
Me encanta su servicios
by Toshitaa on 2019/10/09 13:59
Empeze a usar Rappi hace unos meses y el servicio es excelente y muy puntuales a la hora de entregar los productos
Rappi: el mejor conductor ...
by GMG Colombia on 2019/10/09 01:50
... y asistente que se pueda tener !!
Muy buen servicio!
by Emilio Dunn on 2019/10/09 01:33
Rápido y eficiente
Super util y practico
by Stephanaya54 on 2019/10/09 01:23
Un servicio muy efectivo
Food Delivery
by jizquierdo2307 on 2019/10/08 22:51
Excellent app very well designed and friendly use
Cupons não funcionam
by kahahshdvsjsmhx on 2019/10/08 22:27
Amo o app, mas os cupons não funcionam. Já tentei de tudo, até falar com eles via direct do instragram
Es de calidad
by romadaca on 2019/10/08 18:05
Me gusta rappi nunca me ha fallado nunca me llegado nada malo siempre llega a la hora que dice solo que aveces cambia la hora y no me gusta porque debe ser más rápido
Me encanta
by clacaor on 2019/10/07 22:42
Es una herramienta súper útil
Rappi Review
by Manu* on 2019/10/07 22:18
Me encanta la aplicación, pero el servicio al cliente es muy regular. No hay forma de comunicarse si tienes algún problema. También me parece que deberías poder agregar cosas al pedido después de haberlo confirmado
Mejorar atención al cliente
by jynmm on 2019/10/07 16:32
Deberían mejorar en atención a los clientes
Súper Rappi
by MariaGMota on 2019/10/07 15:21
Amo!
Genial!!
by MLOS66 on 2019/10/07 11:34
Ahorro tiempo y dinero!!!
Muy bueno
by Rubendcj1814 on 2019/10/07 01:53
Rápido y fácil de usar
Muy buena gente
by Ivanjoker on 2019/10/06 23:34
Envían bien los pedidos, nunca tuve problemas, te ayudan con rappicreditos, son geniales!!
Ando tendo muitos problemas!
by Sscripz on 2019/10/06 23:11
Ontem o entregador sumiu com meu sanduiche e não entregou. Hoje fui pedir um combo de uma pizza, não funcionou pois não consegui escolher a segunda pizza. Com certeza vou cancelar minha assinatura prime.
Frete
by pmf2004 on 2019/10/06 21:37
Tinha aparecido na minha tela que o frete seria grátis. Quando fui pagar apareceu o valor.... enfim parece que o frete é grátis mas na verdade não é. Chata essa confusão.... se vocês vão cobrar então nao coloquem que e gratis!
Works 50% of the time
by d eudj dje djenebfbhcis on 2019/10/06 20:57
Delivery works 50% of the time. When it works, it’s a nice surprise, but half of the time it just makes u angry. Definitely can’t count on it for important things.
Excelente
by jcyfyguhibihgujoj on 2019/10/06 20:15
Excelenteeeee
Exelente
by K.Angela on 2019/10/06 18:13
Muy buena aplicación
Buena
by juanpablovergara1 on 2019/10/06 18:03
Me gustan las promociones, descuentos
Todo genial
by ari ru on 2019/10/06 17:35
Super app para usar todos los dias
Excelente opción
by Helena79 on 2019/10/06 16:05
La eh usado muy poco, más las veces que la eh utilizado muy efectivo y rápido y muy amables los repartidores!
Candymarisol
by candymarisol on 2019/10/06 16:00
I like the service very much, I’m sick right know sonI can’t go out but its cool that we can still get our stuff
Las mejores promociones
by erigarcia2 on 2019/10/06 03:24
Me encantan los rappicreditos
Me gusta Rappi
by Fio1611 on 2019/10/06 00:34
Tiene buenas promos y la entrega es rápida
Rappi
by rangelsiee on 2019/10/05 23:21
Excelente servicio siempre.
Great
by rataciber on 2019/10/05 22:36
This makes our life so much easier.
Me encanta, siempre resuelven cualquier eventualidad a favor del cliente
by Hhhhjohhjkg on 2019/10/05 21:23
Excelente
Muy útil
by DTRIXZ on 2019/10/05 20:57
El servicio nunca me ha fallado.
No asocien tarjetas
by Krmt93 on 2019/10/05 18:45
No asocien tarjetas
Fue
by ochoanick on 2019/10/05 18:08
Muy bueno
La mejor App
by Jbon4 on 2019/10/05 17:56
Uso Rappi desde que salió y siempre he tenido excelentes servicios
Me gusta Rappi
by olinditalinda on 2019/10/05 17:08
Muy bueno y eficaz
Customer service
by This is Robin on 2019/10/05 15:18
Some of the worst customer service I’ve ever experienced. Truly bad. App concept is great, lots of options to choose from, nice enough interface... just can’t get over how inept the CS is.
Rappi
by mrurdi on 2019/10/05 14:13
Me encanta gracias por esta app
Invasivo, insistente y sin pensar en el usuario
by @GuillermoDiaz on 2019/10/05 13:32
Llegan demasiadas notificaciones, es una falta de respeto, lo peor son las notificaciones que llegan por SMS.
Language Problem
by Fabiam Fagner on 2019/10/05 13:06
The app keeps on displaying Spanish messages all over it, specially while trying to place an order. I asked for help in the app help section and they sent me an email in Spanish. 😓
Un poco caro
by Gisgat on 2019/10/05 03:54
Es un poco caro pero es un sistema muy eficiente!
Rappi life
by barryb007 on 2018/05/31 23:26
I personally love rappi. Domicilo i would have to wait for him to pull out the credit card machine. Deal with it having a signal. Rappi guy hands me my stuff and say thank you. That’s it. I don’t have to be home to send family stuff before I return from work. Is it perfect. No. But it’s changed our lives. We live in a 4 story walkup. We are willing to pay slightly more for someone to deliver liquids. It’s made my living there easier. Thank you rappi. Now if someone could explain to me what’s Rappi pay. I’m all ears.
Use Domicilios instead of rappi
by in medellin on 2017/10/29 20:17
I ordered two times on two difference occasion. First order, I order water instead of coke and they sent me coke when the order clearing stated water. They resolved it but then I tried ordering again. I order three 1.5 liters of h2o drink and they gave me 3 600ml drinks. I messaged them and took few hours for them to respond thinking they will just take their time. I drank one and they sent the same delivery guy to pick up the other two and brought back 2 1.5liter drinks. They said hey will give me credit and the credit they wanted to give was only the amount of the cost to deliver. I told them what’s the point if I get free delivery when the order was wrong. They did not respond until 2 days later saying they will close the ticket. I responded back saying I still have not gotten any response and it’s been a week now. I messaged them again saying where is my response and never heard back from them. The delivery guys are messing up the order, rappi support is not responding to message. Better to use Domicilios app versus this.
Horrendous onboarding experience
by ZF82 on 2018/03/17 22:24
Used Rappi for the first time today and was a disaster. Not only was the buyer slow and confused given the store was out of what I ordered, but the process of collecting documents to confirm card and account happened in an entirely manual way where a customer service person called me and asked me to submit all these documents via a chat location that wasn’t even easy to find in the app. In the end, while I expected the order to be here in the estimated 30 minutes, I ended up having to leave my birthday party for 30 minutes to chat back and forth on the phone and the app to complete my registration and first order. And not even an apology, but rather the support threatening to cancel my order. All of this could have been solved if they simply put the document verification process into the app. Shame they launched without that as I’m never using this crappy app again.
Great idea with some issues and terrible customer support
by yfimia on 2019/09/29 03:55
I use this app regularly and I like the idea and the features it provides. However some issues already exist and the customer support is terrible. There is no phone number to call and nobody face the problems. They don’t answer to questions and it frustrates me. For example I made a RappiPay transfer and the amount was charged on my credit card but never reached the intended person. I asked support for help and never received and answer. More that 3 days and nothing. So I had to call my bank to cancel this charge. That was frustrating. This is was not the first time support behaves like that but one of the many times they do that.
Why I Gave Two Stars
by Cgaviria on 2019/02/09 13:51
Even though I love the concept of Rappi, and I am able to get almost anything I want delivered to my doorstep at a very cheap price and quickly, the reason that I give this app 2 stars is because the customer service is awful. The agents are rude, and I even had one rappitendera scream at me once because she didn’t like that I had a complaint about the way she handled a situation. Never in all my years did I have an employee of a company treat me this way. Employees in the United States are taught to put the customer first, whereas it seems in these Latin American countries employees are not taught this American philosophy, so customers are treated like trash. And this is why I give it 2 stars, if it had not been for this detail in how they treat their customers, I would give them 5 stars.
The worst!
by JVillaFranc on 2019/03/29 16:35
I really dislike Rappi, they have the worst service ever. They always, always have a way to screw my orders. Either they don’t deliver it. They bring something different, they take too long. The order is incomplete. The only reason why I have to keep using it is because when they mess it up they give you Rappi credit to make it up therefore you have to keep using it to recover your money and it takes hours for them to admit they’re wrong and you get left without lunch or whatever it is you needed. It’s simply the worst. To make matters even worse I can no longer use google maps because every time I need directions the Rappi app opens up. And finally, the never ending rain of alerts Rappi sends, they never stop, it’s so annoying.
Serious lack of CUSTOMER SERVICE
by RanTotheDom on 2019/08/09 21:57
I used to use the app, but the service in general has declined substantially, and they don’t show any interest in improving it. I actually requested them to remove my account and erase all my info related to my profile, which supposedly they did, and yet I still get messages with special offers and stuff. This is a HUGE problem for me, since I cannot trust that they did erase all my personal info or to that they are not sharing it with a third party. Also, they do not make it easy to get in touch with support (clever) and now that I have notice this issue, they only way I can get in touch with them is by downloading the app, creating a user and comunícate with them thru the app, which is absolutely ridiculous.
Amazing idea...execution and customer service not the best
by Twepps on 2019/06/03 14:24
This application could be amazing but falls short with service and execution. I’m currently waiting on a supermarket order of 7 items that I know for a fact will show up incorrect even though I was communicating with the rappitendero (he just ignored my substitution requests and could not be bothered to accommodate me) and it’s taken over an hour for an order that was estimated at 30 minutes. Rappi support is NOT easy to get in touch with nor do they offer any type of real service. This application would not survive in the US bc they refuse to set their service standards any higher.
Works amazing in itaim and México
by Caro Contreras B on 2019/09/03 19:33
This app works amazing in Sao Paulo, and other the large cities where I have try them. In small cities like Cartagena the supermarket service can improve a lot in selection. Normally the service is a life saver. I use it daily to order from restaurants, order groceries and medicines. But the thing that made me a fan is that I can order cash on demand. (Although not allowed after 10pm, that needs to improve). If you are in one of the large cities of LatAm this app is a must.
Better than Instacart!!! This is insane
by horrible Pp on 2019/01/10 21:12
Being a chile for a bit, set up the account super quick and the shoppers are amazing, delivery is superb and the customer support is not only automated but also proactive and not reactive. Great UX and UI design. Only one suggestion would be to have a instant check of items not available or also check other surrounding stores for the items that are on the shopping list! Great work ladies and gents!
Worts delivery app ever
by Five review on 2019/02/24 02:20
Rappi seems like an excellent idea at first, yet it is unbelievably bad. Heres why, Rappi’s adds claim to deliver everything with in minutes but this is a lie; I literally just wasted about one hour and a half waiting for a simple burger, and by the time you’d expect them to deliver it, it turns out they hadn’t even sent someone to order it. Great idea terrible execution, and you’ll most likely waste a good hour at the least waiting for your order, and when you realize that it wasn’t even ordered, you’ll probably reevaluate all of your life decisions and fall into a deep depression. I recommend literally any other delivery app ever to be created than this failure and complete waste of time peace of crap app called Rappi. Have a great day.
DON'T BOTHER. PROBABLY WON'T WORK WHERE YOU ARE. Doesn't work most places!
by Shaunajoelle on 2018/07/30 01:09
Be careful about downloading this if you live anywhere outside of Mexico, and Brazil (I believe those were the only 2 places they said they do delivery) I'm in the US (Midwest) and this app was on a "best food apps" list for my area, and it doesn't even work where I am. It's also not really upfront about it. If you read all the way through the description on the app page here in the store you'll find that info at the very bottom in a passing comment. Seems like they are trying to hide it a bit. Don't know why though. Why would you want people to download your app who can't use it anyway, maybe they make money per download. Idk. Just beware is all.
Several fraudulent charges
by cyberterroristsayswat on 2018/11/01 12:56
I have never used this app yet I have lost over $70 due to someone stealing my debit card information and placing over 10 orders in two days, one after another through Rappi. I filed several claims with my bank to have the charges removed. It's kind of insane that this company allows theives to steal from people using this app. I would think twice about giving these people any information. This has been an absolute nightmare trying to get my money back from all of these fradulent charges. I had to close my bank account because whoever has my information keeps stealing from me via this app. Rappi should probably look into securing the app so this does not happen.
Worst customer service
by gomalupa on 2019/06/02 19:22
It is a service that boasts themselves of being the best service in the country. However, it could not be further from the truth! It is an application which I have used a lot in the last month but there is always an excuse or problem with my order, once my order was stolen and there was nothing to do because the courier had already delivered and in another case I was kept waiting for 3 hours and they only gave me an excuse and that in 10 minutes it arrived. Something that never happened. The customer service is the worst of all just calling to say sorry. That does not solve the problems, they do not go beyond for the clients.
How did I live without Rappi!
by Fabijohns on 2019/06/13 15:55
From my experience I have had the best service, rapid and very nice people. I order my groceries, my medicine, I don’t go to the atm anymore they deliver my money in minutes. Really they have literally saved me tons of money on gas, I hardly ever take the car out any more cause anything I could ever need Rappi has a delivery service to have it delivered straight to my door. It’s amazing. If you try it you won’t regret it.
Solid app!
by Semisonic8100 on 2018/12/29 05:27
Super handy in Colombia! App is well laid out and service is fast, courteous, and convenient. My only request would be to add in-app support for multiple languages (English, French, etc) in addition to Spanish. As things currently stand I often have to copy and paste into a translator app back and forth to communicate with drivers and such. An integration with Google Translate or some such would be dope. Keep up the good work, guys! 👍🏻
Best home delivery service ever!
by knotworx on 2019/09/19 22:03
I rarely give 5 stars but this service and the app are absolutely incredible. I have used it for food delivery, grocery shopping and drug store purchases. Every time the service has been timely and the quality excellent. I highly recommend this to anyone looking for convenience in purchasing what you want or need delivered straight to your home.
Pretty good, insanely useful
by Simple but clever on 2019/04/30 00:45
I use Rappi an embarrassing amount lol they’re just so useful for so many things and they’re usually good to work with. I’ve had a few frustrations with coupons being misleading or with not receiving exactly what I asked for, but I’ve also had them credit me back money without even asking questions. Overall, super useful and convenient.
I couldn’t agree more with the above review.
by MCG306 on 2019/06/20 02:41
This application is not backed by a good service. It started as a great idea and service was good only a year ago. The company was hiring students —and giving good guidance to the rapitenderos to be polite and give a good service. The application became more more popular over a year and service declined substantially. The rapitenderos lack of good guidance from the company and couldn’t care less to give a courteous or solve any problems. To make things worse, trying to connect with the company support is futile. This company wouldn’t survive in the US simply because it couldn't sustain company’s growth versus good service.
Excelent app!
by Cesar V. on 2019/05/06 01:56
This app solves a huge problem, finding parking spaces to go to restaurants or markets. It is so simple to order and receive your food or market purchases and the best of all it works as it supposed to. You can track your order and delivery process from start to arrival and it is super accurate compared to uber eats. Prime membership is affordable and convenient. Keep up the good work Rappi!
Great Service
by Baltimore2Cali on 2018/12/25 13:08
Overall the service from Rappi is excellent the only problem I have had with Rappi is getting pizza delivered for some reason every time I order pizza it either is very late or not delivered at all other than that I ordered many things from Rappi from other restaurants and even the supermarket and it has all worked very well
System issues
by BogotaDan on 2018/11/26 18:38
They like to pre-charge for orders and then charge again when the order is delivered and claim there are system problems when you get charged twice. They apologize and say they’ll get your money back to you in 15-20 business days. There is nearly a problem on every order and all they can do is say how sorry they are and how much they appreciate their customers, but never seem able to fix the underlying issues.
Where’s the Customer Support
by Dropping weight fast on 2019/07/02 00:14
I have an open order that still hasn’t been resolved. I ordered from one restaurant and somehow my order was split between two different restaurant locations. I received part of my order but not the other; I got charged 2 delivery fees. My Rappi said he was going to pick up the order then disappeared. Customer support has yet to follow up with me or resolve the issue and it’s been 2 days already. Disappointed with customer support.
Fraudulent charges
by In Texas We Shoot Thieves on 2018/11/01 01:37
People all over the United States have been stolen from by Rappi. I have 2 charges from today and until 30 minutes ago I had never heard of this “company”. BEWARE! Do some research online and you’ll find the same discussion boards with comments dated within the last 30 days regarding this fraudulent abuse. I only loaded this app so I could leave this review. I had NEVER HEARD OF THEM BEFORE TODAY. I can’t believe they would have such loose controls or are they doing this on purpose to make money. Don’t know. Don’t care. Hope they all burn in hell. Shouldn’t have stolen from me. Wrong guy.
Great app, great options, but not perfect
by SuperWillieH on 2018/03/19 06:41
So many options to choose from and I love prime. However I’ve had 3 orders come that were wrong and when I messaged that they were wrong I didn’t get a response. More options than Uber eats, but if Uber eats lists a restaurant that Rappi also lists, I’d go with Uber eats because if the order is wrong the fix it
The worst app on my phone
by freebbbird on 2019/05/11 02:34
I need the damned thing because sometimes you need something delivered when it’s not another app but the cost of that service is endless notifications that you literally can’t turn off, 3 messages a day through the Messages app, a horrible interface and getting worse every day and horrendous (if nonexistent) customer service. Use uber eats or anything else you can. Oh, and they’ve also gotten hacked enough times that I know a lot of people who have had to cancel their credit cards. Use cash if you must.
Great idea!
by JG BOG on 2019/07/15 15:05
I love this awesome app. It just makes your life easier. The Rappi Favor is just one of the greatest ideas ever. I wish we can have a more realistic options under the supermarkets. Sometimes is difficult to find a product and the search is confusing and won’t give you exactly what you looking for. Still work to be done, but totally worth using it.
Incompetent
by Nasim824 on 2019/06/25 05:15
I ordered express (35min or less) of course it took over an hour to get here and of course the rappi buyer bought half the wrong items and never showed me a receipt (he bought obviously cheaper things that weren’t even close to the order) I paid in cash & immediately after noticing reported it to rappi with pictures, they offered rappi credit for only 1 items worth the cost of like 7 wrong items, now I’m stuck with a bunch of useless products and have to shell out even more money to buy the right ones.
Better than any app I have tried
by The dung eating dog. on 2019/09/06 00:55
I have been living here in Colombia for the last 6 months and I have tried other delivery services, but none of them compare to the speed and quality of Rappi. All the other apps are irritating and ugly. And Rappi has English support.
Used it for some time, now is not reliable anymore
by Luis HVM on 2019/10/10 11:04
This company is morally challenged, they mislead and customers with false advertising, cheating customers with hidden credit charges, and reimburse canceled transactions with Rappi credits and not reversing the charge, all of them illegal activities. Over 750,000 complaints in 2019 alone. On the other hand they also are terrible employers, they work on the street, literally, pay no benefits and don't have a good transparent recruitment process, some associates have been involved in robbery, street fights. The app is becoming a scam
Home of the Pre Cobro
by DAS6million on 2019/07/04 22:27
Beware! Rappi will charge your credit card for anything you desire. You will be charged the moment you order, whether the products are available or not. If Rappi is unable to fulfill your order they will return the money within a month. This would be illegal in North America and Europe. In other words; You are charged for what you wish for, not what you receive. Be careful what you wish for.
Power usage and responsiveness
by Vmaraccini on 2019/05/15 00:34
App is very badly designed, with extreme power usage, managing to heat up my device dramatically after less than 1 minute of use. Features sometimes don’t work properly, for example when prompted to select replacement items the interface sometimes won’t show and it becomes impossible to finish the order. Localization is very poor, sometimes displaying multiple languages in the same screen (Portuguese, Spanish and English). Many error messages and flows are just not localized.
Too many notifications
by RicardoBasualdo on 2018/04/16 16:25
I started using it a week ago, and they keep sending me promotions, and pseudo reminders saying that if you use it in the next 24/48 hours you’ll get an X% discount. Since I dowloaded the app, it has become the largest notifications messages of all. By the way: the iPad version only works on portrait mode. Guys at Rappi: the best marketing is a good service and not annoying your cuastomers with so many notifications. If it weren’t for that, I would have given you 4 stars.
Map is a lie!
by DYE FVI on 2017/09/22 02:42
The delivery guy was beside my house and he stayed there for 10 min ....according to the map. I called him and he told me that I can't trust the map since he was 18 blocks away........then what else can I don't trust? The product I ordered was very specific 2 packs of Maizitos.....the guy called me he found one...."Can I change u'r order for something else ".........are u serious? I don't care I believe he has the responsibility to get what i ordered and actually it was from Carulla, not even a express Carulla....go to another Carulla I said.....finally the order arrived......
Annoying🚫google maps
by carvajaljuanf on 2019/02/26 20:05
English/Spanish This app sends very often annoying notifications is you buy something in it. Even worst, this app messes up with the directions of google maps. I have been trying to find a restaurant in google maps, when i try to open the directions it send mes to rappi app and cannot do anything about it. Esta aplicación envía notificaciones muy a menudo si compras algo. Aún peor, esta aplicación confunde las direcciones de los mapas de Google. He estado tratando de encontrar un restaurante en google maps, cuando trato de abrir las direcciones, google maps me envía a la aplicación rappi y no puedo hacer nada al respecto, solo desinstalarla.
Order 2 hours late, cancelled, still charged!
by carissa in merida mx on 2019/05/24 15:54
My order was at least two hours late so I just cancel the whole order but they still charge me. It’s hard to contact customer service because they don’t speak English so I haven’t got my money back. Also it’s very inconsistent when it works and when it doesn’t. There’s been several times and it just tells me that my credit card won’t go through or my PayPal account won’t work but then there’s other times it does work! Very inconsistent!
rappi is the best!!!!
by Milapona on 2017/11/23 15:09
My family and I adore rappi. it has literally saved so much. for example it has brought us medicines we really really need in a very short ammount of time, it brings us food cravings, it brings us clothes, etc. This technology is very very very smart and I really appreciate it! so thank you rappi!
Is good but could be better
by Of road on 2019/03/17 20:44
Rappi it’s a good app that delivers you anything you want from all the shops around you, problem is the feedback and the delivery guys which never take responsibility for your order nor the restaurant that you order it from coz you’ve chosen Rappi instead of their proper delivery, so if something goes wrong with your food or it doesn’t arrive, well there’s nothing to do about it.
El peor servicio
by tuara on 2018/08/25 18:02
No hay cómo llamar a reclamar y nadie responde ni por el pedido ni por el dinero This is the worst app ever I will not recommend. People around the world DO NOT USE this app not body respond , no phone I never, I did order a pizza special cheese, I got other full of pepperoni ( I don’t eat meat) I call the restaurant and they said had to be with Rappi and Not phone , not mail and you tray to write to customer help that’s how they named and opens a windows with “ error “ I never got my money and either the pizza . What at easy way to steal ( for me they steal my money) I never got what I order and the WORST service.
Amazing app, but notifications are annoying
by lpagliari on 2018/04/19 12:54
The app is very well done, intuitive, offers good options, BUT... it sends so many notifications per day I’m considering uninstalling it from my phone. The weird part is that the app has an option for you to *not* receive push notifications, and even opting out you keep getting them. This needs to be addressed pretty soon, otherwise other customers will leave the app too.
Solid Food App
by jerylpaul on 2019/05/28 21:27
Rappi is the most reliable food app for Bogota. While getting better, they can sometimes have long wait times with low accountability. in spite of this issue, they are generally pretty good, and recent additions like the rating system and tiered service seem to be making consistent quality more of a reality.
Amazing but crap CC setup/verification
by DBR01 on 2019/09/23 16:05
The service is amazing. Anything you can get yourself, you can get Rappi to pick up for you. The credit card set up however, is complete crap. You can add your credit card but they must verify it before you can actually use it. They charge a little verification fee for you to see, but you never get a place that you can input this data so your credit card can be verified and used.
Can’t be used if you don’t update constantly
by @voyagejourneys on 2018/03/12 16:30
The app is great! However it updates too often, and when it needs an update you are not able to use it until you do, which can be really annoying when you are in a hurry. It should be optional to update it like any other app!
Frustrating
by Travel Hero on 2019/07/08 03:52
It is really annoying and frustrating when the restaurant suddenly cancels your order without even a phone call!! Rappy should keep track of those events and find a way to protect the user!!
Life saver
by Camilaesc on 2018/12/15 15:28
Best app to help you with all those little things in life you don’t have extra time for. The last minute gift, the extra something you are missing and picking up that charger you left behind. Makes me proud too that it is 100% Colombian!
Convenient
by YankeiNick on 2019/06/11 15:55
I use Rappi daily. Normally everything is A+; geo-location of the Rappi delivery people is accurate 97% of the time, promotions are always super cheap and Rappi will reimburse you when a restaurant makes a mistake. Only negative is some of the delivery guys (ex: walking vs riding bikes to get food to you, lack of customer service skills, take their time delivering, etc.)
Service
by andreagce on 2019/08/14 00:42
Good service but I’ve had a couple of experiences where I order something and it takes Rappi over 40 minutes, even an hour, just to find a deliverer. One time I even had to cancel and order from UbberEats.
Great idea, terrible execution
by Dg10is on 2019/02/25 00:05
The idea of getting anything you want delivered to you home quickly is amazing. Unfortunately Rappi fails to deliver. I’ve made over 150 orders and I’d say maybe 50% arrive on time, 25% arrive significantly late, and 25% simply don’t arrive at all. The support is very inconsistent and your lucky if you get a response. Again, love the idea, it just needs to be executed correctly. Support and reliability need to become priorities immediately.
Customer service
by evelyn232323 on 2018/12/06 14:48
The app is good for deliveries but out of nowhere they would block you account and charge you money you didn’t spend, or your “rappicreditos” (credits that work like money) would disappear without a proper answer of customer care after a wait of 3+ days. I would only recommend it for supper simple stuff like easy deliveries, rappicredits and rappipays is no good, your money will probably be lost for a few days.
Rating Trends
42,40,38,28,35,30,49,30,57,53,29,33,0,95,40,59,0,109,34,33,38,37,50,56,39,0,96,40,54,68,60,47,52,44,33,29,92,38,34,45,0,118,42,70,59,50,39,20,50,57,32,32,40,23,32,39,47,65,30,41,41,59,35,73,69,71,52,0,143,91,107,118,116,61,43,0,80,43,33,40,18,20,15,28,42,37,43,35,17,14
All Versions
4.0
37,481 total
 5
31,145
 4
3,432
 3
1,002
 2
430
 1
1,472
Current Version (5.34.1)
4.0
33,726 total
 5
28,008
 4
3,098
 3
899
 2
378
 1
1,343
Version History
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