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Sign in is easy, convenient, and secure when you use microsoft authenticator. Use your phone, not your password, to log into your Microsoft account. You simply have to enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two step verification process. After, you'll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more. microsoft authenticator also supports multi factor authentication for work, school, and non-Microsoft accounts. The app provides a second layer of security after your password. When logging in, you'll enter your password, and then you'll be asked for an additional way to prove it's really you. Either approve the notification sent to the microsoft authenticator, or enter the verification code generated by the app.  Sometimes your work or school might ask you to install the microsoft authenticator when accessing certain files, emails, or apps. You will need to register your device to your organization through the app and add your work or school account. microsoft authenticator also supports cert-based authentication by issuing a certificate on your device. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each. Because microsoft authenticator supports single sign-on, once you have proven your identity once, you will not need to log in again to other Microsoft apps on your device.
Watch app makes this!
by MichaelMJ on 2020/09/22 12:24
This app makes using Microsoft SSO extremely fluid. Having approve/dent on the watch is very smooth and fast. There are a few rough edges though. The new update to having “App Lock” on by default breaks the usefulness of the watch app. Since it’s already linked to my wrist, it shouldn’t be impacted by the App Lock toggle. Second issue is that I’ve yet to have the iCloud backup recover successfully. When getting a new phone I inevitably have to do recovery methods and reset it in horribly confusing backend of Microsoft’s identity management.
Does not really work on apple watch
by Samiron Mallick on 2020/09/22 01:47
It does not really work on apple watch. It shows all the accounts there but do not open while trying to select one for code. Absolutely useless on watch. Was it tested before published?
Fix Apple Watch Functionality
by Alapacho on 2020/09/21 15:12
I used to be able to use the Apple Watch to approve Push notifications when logging in. After iOS 14 and watchOS 7 came out it no longer works. I tried uninstalling and reinstalling it on my Apple Watch, but it still doesn’t work right.
Security hole
by HeavenHillHammock on 2020/09/21 12:23
Security hole in this version. I can authenticate any app using Authenticator without ever going into the app.
Annoying
by UID796599 on 2020/09/21 05:36
I have to use this app because my school uses Office 365. It may improve security, but I need to open the app, identify myself, return to previous pages I was viewing, then I could complete the whole identification login process, which is annoying and a waste of time. Sometimes it doesn’t work, I need to refresh school login page and do the whole process again.
No Push Notifications - iOS 14
by BigD5823 on 2020/09/20 12:28
As the title suggest, since iOS 14 the app no longer sends push notifications which is highly inconvenient. Please fix..
It’s great
by kidran on 2020/09/20 07:28
Best app
Apple Watch App Stopped Working After WatchOS 7 Upgrade
by SET007 on 2020/09/19 12:36
Needs to be fixed so it can work on iOS 14 and WatchOS 7.
Watch app broken
by pmaddo908 on 2020/09/18 16:51
The watch app doesn’t work after ios14.
Please update to support watch os 7
by Casahomeboy on 2020/09/18 16:21
I can’t use my Apple Watch to log in anymore!
iCloud Backup is Clutch
by PAVTNH on 2020/09/18 16:14
MS Authenticator is my go to because of the backup. The interface has seen lots of improvements and corrections when an change makes it worse. The watch app is fairly useless though. I would give 5 stars if the watch allowed me to approve or deny or see the codes. A bonus would be to allow some (if app lock is enabled) or all (if not enabled) codes could be visible through an widget.
Works great!
by the_potato_chip on 2020/09/18 14:58
Microsoft Authenticator works flawlessly, except it could use the addition of a QR code scanner to make adding accounts easier.
Watch app broken with watchOS 7
by network admin guy on 2020/09/18 13:44
Can approve on iPhone but get error “something went wrong” when approving from Apple Watch after update to watchOS 7.
Not human friendly at all
by L de superarts.org on 2020/09/18 12:54
This app is trying to make employees slaves. They have to open the app, find the code, punch it in, while there’s biometric checking. And guess what? Now they added biometric checking support as an ADDITIONAL step, so to get you code, you need to auth on an already authenticated device, then authenticate, then find the code and auth again! This is not security; this is making people slaves again!
Not working on watch OS 7
by Flyinion on 2020/09/16 22:45
The iPhone side works but the watch app is no longer seeing any accounts. Started with the beta but persists on the release version
Watch can’t connect to phone
by CamDbro on 2020/09/16 20:51
I don’t know what changed. Either the app or my companies security policies. But now the watch rarely connects to the phone making authentication on the watch nearly useless.
Awful
by MCRmusicfan on 2020/09/16 12:09
You are forced to download this crappy Authenticator app to verify your identity with Microsoft products. Immediately deleted afterwards. I shouldn’t be forced to download all your products, send a text code if you want to verify who I am next time!!
Ballist
by BRANDON SCOTT KRUSE on 2020/09/12 14:28
Iodized irony RHETORIC missalted
Confusing
by Paul589 on 2020/09/12 02:17
Not clear how it works or how to set up
Latest update for iPhones is disgusting
by CamaroSSMan on 2020/09/09 15:47
For some reason Microsoft turned on app lock by default on iPhones and not Androids.. Having to explain to many users is such a pain! Having to walk them though turning it off when their thumb prints don’t work/they have trouble entering their passcodes takes up unnecessary time and energy.
Almost perfect
by GAOO on 2020/09/09 07:42
Great app, only thing missing is the ability to sync across multiple devices.
Never works
by apa2030! on 2020/09/09 04:58
App is garbage never works I know when I seen it had only a few reviews I should never downloaded
Useless
by Mikeyrcks on 2020/09/08 22:50
Absolute garbage. Microsoft already has a problem with integration of their accounts across different platforms and this just forces a handshake(that may or may not work) in the middle of everything.
Great tool, getting better
by RaceH2O on 2020/09/08 15:45
Use it daily to secure my access to online services. Would really rate it 4.5 stars. One thing I now need is the ability to search. Categorizing would be nice too, but need search first as my list of services has grown significantly. Maybe let us change the icon used (especially since some services have none) so it is more recognizable.
Needs update
by Rayyzr on 2020/09/07 20:19
Need to have a bar code scanner
Not easy to Use
by venkatrama on 2020/09/07 16:44
The app is overdoing a bit on the security aspect. There is always a point of diminished returns for security and this app is way beyond that point - You have to click on the account to go to the security key associated instead of seeing the number on the main screen of the app - Everytime you enter the app you have to enter passcode - Even if you switch app and loose focus for a second you have to enter the passcode - The code has to be entered multiple times for account to login correctly especially office accounts
Excelente app
by cesaralirio on 2020/09/07 15:47
Excelente appp
Pirates your data
by Videos urban on 2020/09/04 19:44
Set to raid your personal data by default. Steals all your personal data before you have the chance to stop it, so why bother with letting me tell you no if you already raided my phone first?
Nightmare App
by Banned without Reason on 2020/09/04 17:56
Poor app design leads customers waiting 30 days to gain access to their Microsoft email! The fact that two factor authentication can be enabled on Microsoft accounts in reliance upon this app, and then for this app to not automatically back up its settings to the iCloud, makes it impossible to recover a password after a phone restore because the authentication app doesn’t automatically transfer when iPhone is restored from backup. The app should have had a wizard which alerted users that they manually needed to setup this backup, or simply do it automatically, or at minimum, every time this app is used it should notify its users with red bold warning labels that they are at risk of having to wait for account recovery procedures (stupid 30 days for outlook.com) if they need to reset password after a broken iPhone. Use of this app should REQUIRE iCloud backup otherwise it a a worthless piece of crap.
Still no Dark Mode
by CyberData4 on 2020/09/04 04:47
Microsoft UI team still stuck in ‘95. Add dark mode. I don’t like being blasted by white light because I need to authenticate at night. Get with the times...
It just works.
by Jack-Zap on 2020/09/02 15:43
Not much more to say. It does what I need it to and never gives me a hassle.
Simple to use
by Linkavichz on 2020/09/01 23:59
Simple and secured accounts 👍🏻
Great Security
by Buzzy1977 on 2020/08/31 17:06
Ioo
I recommend to a friend or colleague
by hehegu dufeiygfbusfeubfw on 2020/08/31 14:15
I got hacked many times but with this I feel more secure. You should make a app with all notifications of your account and security and you can cancel the change. This is great.
Don’t understand it
by ruinedvacation on 2020/08/29 23:31
I don’t know a lot about this but it’s not user friendly in my opinion
Locked App
by exochoego🐹❄️❤️ on 2020/08/28 03:25
The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.
unusable
by Dwnrke on 2020/08/26 13:35
Use app to set up...Can't set up with app, please go to browser... Can't set up with browser, please use app...repeat as often as you like
Great app, but missing a key feature.
by MoZe89 on 2020/08/26 06:07
I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.
Works great
by BladeRikWr on 2020/08/25 14:26
Simple, clean, and fast. I trust this over Google or Authy.
Very buggy, unusable
by corpirate86543677 on 2020/08/24 15:15
Stupid new version locks you out completely with their autolock feature. Passcode prompt only pops up like 5% of the time otherwise it locks you out. Talk about lack of QA
too many popups
by sahoenig on 2020/08/23 18:10
this app asking me to write a review in the middle of trying to manage an account. well here is a one star review. stop bugging me.
Won’t let me create an account
by Arena points are wierd on 2020/08/21 20:28
Won’t let me create an account. I have up to date software.
DO NOT DOWNLOAD
by SGO Mike on 2020/08/21 01:04
I reset my iPhone and I logged back into everything just fine except for the authenticator app . Remember I have the same phone and iCloud as I did previously so when I select backup recovery on the app it says I have no accounts or no back up and in order to login to the app it has to receive a code from the very app your trying to login. This apps system is completely backwards.
Best app ever
by GliXxy.BaSh on 2020/08/20 20:27
This is the best app ever I can scam kids like this
Awesome!!!
by Bob Gossett on 2020/08/20 04:26
Love this app. Very nice and easy to use. Very secure and trustworthy
No QR code capability
by bsmart on 2020/08/20 01:46
No QR code entry. Makes entering codes difficult.
Evernote、Instagram and Google's NEW logos
by 我是小猫咪的大猫咪 on 2020/08/19 14:58
Why the accounts such as Evernote and Instagram I added in have no logos? Why the Google's logo is not NEW?
Beast Mode
by Roscoe Kid on 2020/08/15 09:10
No I don’t need is it authenticate Microsoft accounts but other accounts as well and you can store the additional information altogether a one
Extra layer of protection
by R0B3RTC980 on 2020/08/15 03:38
Authenticator work with multiple accounts setting for extra protection. and easy to use and setup on iPhone and Apple Watch, thanks Microsoft!
Watch notifications need non default settings
by HDCautism on 2020/08/15 02:14
As of the most recent update, I had to unmask the box for app lock. Go to the top left corner, then settings (the gear), and waaaay down at the bottom, disable App Lock. Voila, war notifications fixed. If you do not turn this option OFF, the watch can’t reply to the notification it just received from the phone. 🙄
SSO
by Juniorm90 on 2020/08/13 18:09
When I use it on the native mail application on the iPhone it doesn't work
Microsoft letter
by iseehaters on 2020/08/11 19:26
My name is Austin and I work for Microsoft and I help people with there account problems and I am head of the account team that does any thing and everything to help with your account
Great already had this on my old iPhone but great
by Forsaken325 on 2020/08/11 04:33
This app is great good add recovering codes making codes etc. I love the interface it has. It’s really easy to access. I had this app on my iPhone 6s but then I switched to android. The experience is just way better on iOS. I’m redownloading it right now. Thank you
Lost my backup!
by kcamfork on 2020/08/11 03:25
Twice. Twice this app has lost my iCloud backup. It is unconscionable that Microsoft is so incompetent with something so important as an Authenticator app. Stay far away.
Code scanner
by Rásan on 2020/08/10 22:33
Thanks for the reply. It is a very good app and i like it. I suggest making a pop up notification if the camera is turned off because I didn’t know about it since i installed the app.
Update won’t let you enter your password or fingerprint to unlock.
by Old man nigel on 2020/08/10 17:24
What good is password or thumbprint security if the app will not allow you to do either? What a stupid and unnecessary move.
iCloud backup missing
by iilliya on 2020/08/08 10:42
I restored my phone and installed the app and tap recovery like I always do But this time I don’t get any of my acc back instead I got notifications saying no iCloud backup found 😕
Horrible product
by The review system is broken on 2020/08/06 03:18
So I need this app to get my email. In order to get my email I need to get the code from this app to login. To get the code I need to login on the app. So I need to login here so I can be able to login so I can login.
Four star rating
by theofficialethanmiller on 2020/08/05 23:05
You lost a star because the app just signed me out of all my Microsoft accounts.
Terrible
by thebest.aura on 2020/08/05 06:17
Deleted my account and now I’m locked out of twitter
Terrible
by Vi-King1 on 2020/08/04 20:20
(1)No instructions (2)Doesn’t use normal password field standards. (3)Can’t set up passwords or accounts (4)Microsoft has too many account systems that make it to cause confusion.
Best Authenticator App Around
by Kierra Xamthos on 2020/08/04 15:17
Since COVID-19 I’ve had to setup remote access for almost 1000 employees. This app has been the easiest one to explain how to use for all of my technically-impaired employees...thank you for the ease of access!!
Great
by Mark Vent on 2020/08/04 00:38
It works well
doesnt work
by michhhlam on 2020/08/03 21:11
ive been trying to use this app for so long and its not sending a request to my phone when my shared email requests it.
Easy
by dissapon on 2020/08/03 03:01
Nice to use
Microsoft Authenticator is superior to Google Authenticator
by JoeyChmielarz on 2020/08/02 14:20
After switching iOS devices for all my Google Authenticator accounts I had to set them up manually, each individual one. The Microsoft authenticator allows you to back up the keys and reload them on the device through the cloud. Don’t waste your time with Google Authenticator.
Doesn’t work with new devices!
by Cowboys 1805 on 2020/08/02 03:07
I recently got a new phone and the app won’t prompt a way to sign in to your account. Huge work presentation coming up and I’m completely kicked out of my work email. Reached out to customer service and got nothing. Had no problems until getting the new phone, but have had all sorts of problems since.
Works Great, but cant scan QR code?
by ChiefPropellerhead on 2020/07/30 17:07
Using this for several accounts, works fine as it should. I tried to add a new outlook.com address and the web page was telling me to use the Authenticator app to scan a QR code. I don’t see where that option is. So I added it manually. Took off one star for that reason.
I can’t see the code in the app
by How my come on 2020/07/29 19:39
Bad add I can’t see the code
Loses connection
by MyuuTwo on 2020/07/28 21:10
When this app pops up over safari it loses my connection which makes logging in impossible even though I approved
No Notifications
by Rahulpdl on 2020/07/27 16:10
For some reason, I have to be in the app for getting push notifications for approval. Very inconvenient without the lockscreen/banner notifications. FYI, there is no Notifications settings for this app in the iOS settings access list. Please fix this devs. Otherwise, its great!!
Can not login anymore
by RhymeWriter12 on 2020/07/27 11:09
For almost 2 weeks now I’m unable to access outlook or teams on my personal phone. I go to login to my work accounts and it just gives an error message and will not let me login, and I’m unable to choose a code via text. I have to reset my Authenticator app through Intune every time. Resetting my MFA only fixes it for 1 day. Please fix this issue so the app isn’t completely useless. Why setup 3 methods for MFA if only Authenticator app can be used to login??
Excellent!!
by Mr.Bannyo on 2020/07/25 15:38
Excellent application.
Great and secure
by Eduardo.RR on 2020/07/25 03:14
Great and secure app
Absurd beyond comprehension
by roaming_abroad on 2020/07/23 03:59
You have to wonder why the team that builds this doesn’t work with real people to see how completely nonsensical it is to use this. My email has never been compromised but I travel overseas constantly for work. Each time I change countries I get locked out. There is no rationale thought out into making this App work smoothly.
-_- DoNT use this app unless you want to waste time
by Asuna.Chan. on 2020/07/22 09:27
Authenticator locked me out of my game. Now I’m unable to get on and I don’t have my recovery code. The recovery code in the game is supposedly 6 characters long and I get codes over 6 and I can’t unlock my game LIKE WHAT? HELP?!?! ITS SAYING ON THE GAME THAT THE CODES ARE ALSO INVALLLIDDDDDD
The app has a security flaw to be bypassed!!
by fixlifelock on 2020/07/21 13:07
The app has a security flaw to be bypassed!!
iCloud backup missing
by Shiky Chang on 2020/07/19 07:17
Confirmed that the backup was ready before restoring my phone, and then after restoring the backup went missing.
Don’t trust it
by cabalcoffers on 2020/07/19 06:13
After resetting my phone this app failed to find the iCloud backup of my codes. I would not trust this app with accounts that you do not want to be permanently locked out of. Don’t lose those backup codes!
Let’s make things more complicated
by Dan - Stop Wasting My Time on 2020/07/17 19:31
I am all for security measures. However my job in no way handles sensitive material. Initially it was extremely frustrating to have to receive a text every time I wanted to navigate to a new website through work. Now it has gotten even more cumbersome. It is incredible to me that instead of enhancing back end security measures we inconvenience the end user to this extent.
Shniar
by shniarsalar on 2020/07/17 08:55
Shniar
Failure
by dgsixx on 2020/07/16 05:04
Tap the number here in the app so you don’t have to use a password. Tap tap tap tap tap nothing !!! Um great app
备份转移问题
by birdfly233 on 2020/07/14 11:08
应用整体非常好,但是在安卓平台上的备份不能转移到ios上
Dark mode?
by dan852 on 2020/07/13 20:58
No real complaints, except to please add support for iOS Dark Mode
iCloud backup doesn’t work
by daymin_l on 2020/07/12 08:02
After having to rest my phone and redownload the app, I was unable to restore my app using the “iCloud backup feature” which I had selected. Every time I clicked the restore button it told me there was no backup. This has happened multiple times now causing me to have to restore a bunch of accounts I had linked this busted app. Thanks again Microsoft
Difficult to use
by Megintrees on 2020/07/10 03:06
I find authentic stories difficult to use and arbitrary when required. Often receive multiple authentication reqs when only trying to do simple things. I hope security people find value in this, since as an end user it is clunky and doesn’t add value.
Bugged
by magico1901 on 2020/07/09 19:28
Every time I type in my email it tells me it does not exist. I cannot use the app
Push notifications don’t show up in app
by Private Aviator on 2020/07/09 16:21
About 1/2 the time when I tap on a push notification and the app opens it doesn’t prompt me to approve. I wait a minute or two and eventually the login times out and I have to try again. I found that usually if it doesn’t work right away I can kill the app and restart and it pops up. I tried killing the app before the push arrived so it would start up fresh when the notification wa opened, but that didn’t help. This app only does 1 thing - please make it work reliably. 😠 The push is coming through fine, the app is just buggy when I open the notification!
Best in the market
by Asifnafi on 2020/07/08 15:21
I feel comfortable with this than G
Disappointed
by Conga phucanh on 2020/07/08 11:15
There is no backup working on this app. I delete it accidentally and nothing help me getting back data and lead to unforgivable result: i am blocked from my services. It is one stars because this must not happen for a big company like Microsoft
How Stupid is this?
by Steve i6S on 2020/07/06 16:59
1. Download the Microsoft Authenticator App 2. Scan this Code HOW CAN I SCAN THE CODE ON MY IPHONE WHEN I CAN’T USE THE IPHONE CAMERA TO SCAN THE CODE BECAUSE THE CODE IS ONLY SHOWN ON THE SAME IPHONE!
It worked.. once upon a time
by jaytothe^2 on 2020/07/02 01:50
The watch app worked, the actual app worked and it’s collectively gotten so bad I’m considering doing as I’ve been told, installing windows 10 on my MacBook Pro and switching back to Samsung. The phones are better anyways.
Hard to use
by phillyphilly2017 on 2020/06/29 21:46
I had to reset my password for a work account and I selected the option to approve through the app as there was no code that was displayed. There was no notification popping up for me to approve and then I was locked out from resetting my password for 9 hours since I kept trying and failing to approve it.
Stupid
by Pissing me off !!!! on 2020/06/29 01:53
Probably one of the most stupidest apps I’ve downloaded. It’s pointless.
Bad decisions and buggy
by Cowprince on 2020/06/26 14:06
The decision to automatically hide the O365 login OTPs was a poor decision. There’s no reason for that additional tap. The OTPs become out of sync or stale if the application is left open and you try to use an OTP even after its cycled. The only way to resolve this issue is to close out the Authenticator application entirely. When explaining this to the end-user base (and we shouldn’t have to as I’ve never seen behavior in any other Authenticator) they get frustrated and confused. Three issues need resolved. And don’t suggest we use push notification instead of OTP. If that’s the recommendation, then you clearly don’t understand security and the false sense push can give you.
Dear Microsoft
by UnormalDude on 2020/06/26 00:38
Please make it so you don’t need the authenticer app to get into the authenticater app. We have an old account on our Xbox that does not have access to the email because it’s old. We can’t get into the authenticater app because we deleted it after we never needed it. It’s a good idea at first but not that great in practice.
Complete Failure
by _Kathleen on 2020/06/25 22:28
My app has been working flawlessly until, seemingly, it tried to update itself through the night? All of a sudden today I am no longer able to receive validation codes and ended up locked out of all of my accounts. The restore from backup also failed and, as others have indicated, yes I have backups. This wasted so much of my and others’ time today trying to work around such a stupid problem.
Back up feature is non-functional
by UpAllNightBrain on 2020/06/24 23:40
Back up feature does not work at all. When trying to do a restore, it says no backup found. What an garbage app. And yeah the cloud back up was turned on. I’m no longer using this app.
Should not be able to approve until the app is unlocked
by Ratty86 on 2020/06/23 19:16
validating my Xbox to sign in I should not be able to approve until I unlock the app. Allows me to approve signing in without unlocking the app.
Great on iPhone Watch app is a bust
by EdLewis2 on 2018/10/03 15:55
Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
Permalocked Account?
by Forever Denied on 2020/05/28 16:16
I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
6.4.1+ Interface Bloat
by Whoopmeister on 2020/04/08 12:56
This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.
This app is great
by MyExDumpedMeForATrashCan on 2019/02/19 13:43
So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.
Great But
by Dookie 2x on 2018/04/29 16:26
Love it for how it works as a remote Authenticator for OneDrive & Outlook, and especially for work to authenticate with TouchID when logging in to work resources. BUT - really frustrated by how you lose 2 factor or step linkage to services when you have to restore your iPhone (either from having to erase or moving to a new iPhone) and now I’ve lost login access to some services I used it with for 2 factor. One in particular doesn’t even offer email temporary recovery so I have to completely wipe my settings and information to re-establish access.
NEED DEVELOPER RESPONSE - Locked of all accounts
by JHesidenz on 2019/09/22 03:06
After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.
Good app. Using it for years
by Mjababababab on 2020/02/29 22:22
My company requires us to use 2FA. I liked this one because the Tap to authenticate is very easy to use (It’s integrated with O365 too). No codes to type in. The Watch app makes life really easy - it pops up and I Tap my wrist and I’m in. 4 stars because 2FA can be a pita. ESP on password change day. Every MS product makes me authenticate individually. Office, OneDrive, Teams, Windows. Ugh. At least it just a tap. I use it for home too. Except on my personal laptop. Why? Because 2FA is a pita at night. Having to go downstairs to find my phone just to login. I just want to look something up real quick but the 30day trust has expired and needs to be renewed. I grow tired of it in my house. Usually my iPad is nearer :-)
Locked App
by exochoego🐹❄️❤️ on 2020/08/28 03:25
The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.
Watch app is not up to park with Phone app
by ItsTheArsonist on 2019/06/28 15:39
I don't believe I've ever been able to get the Authenticator app to work properly with push notifications on the Apple Watch. I get the notification on the Watch just fine. I approve it, select the correct number shown on the screen, then it thinks for a second and says "Something went wrong." I pull out my phone and perform the same steps and it works great, Face ID and all that goodness on the phone. This issue has persisted two different phones, multiple app updates, and different IOS builds. Not sure if MS will ever fix it but I'll hold out hope for them to fix the otherwise great service.
Convenience without compromising security
by jasperum on 2019/11/04 12:31
Microsoft Authenticator is the best MFA app. Since I use my Microsoft account all the time, having a second factor in authenticating gives me assurance & security. And the way it’s implemented is perfect—it sends me a notification, I select a number that matches with the browser, and scan my fingerprint (Touch ID). Amazing! And I can also add 2FA codes of other apps/sites such as Google & Facebook. The app also has iCloud backup & app lock with a passcode & biometrics.
Wanted it to work but...
by SherRoberts on 2019/12/22 13:47
I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw. Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device.
Great app, but missing a key feature.
by MoZe89 on 2020/08/26 06:07
I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.
Works ok until you need to recover from a backup
by soxcanes on 2020/05/09 20:25
Microsoft’s authenticator apps claims to be able to back up your accounts/data to icloud, and that would be a nice feature to have. I made sure my icloud backup was enabled in the authenticator app and then reset my iPhone and restored from a backup. When it came time to open the authenticator app, it had no accounts in there, so I clicked the Restore accounts from backup option, and it claims I have no icloud backup :). So then I get to have the lovely experience of trying to get into all my accounts that have 2 factor authentication enabled without the authenticator app. Super fun, thanks Microsoft! Great app here, if you care about not getting locked out of your accounts, don't use this app! ICLOUD BACKUP DOES NOT WORK.
Could we get codes on the watch?
by Jacob~- on 2020/04/10 00:57
Microsoft Authenticator is an amazing app, works perfectly for me and I love how I can use passwordless sign-in for my Microsoft account. Super convenient with an Apple Watch. One thing I wish was added though is the ability to generate 2FA codes with the Apple Watch app. I know some other 2FA apps can do this so I’d love it if it would be added to MS Auth. That would make this app a 5/5. Also, to the person who is upset that codes are now hidden by default: you can change that. Tap the three lines in the top left and then just tap “Show codes”. Voila. Codes are back.
Wonderful app, but two things could be improved
by 🐸 (Frog) on 2020/03/14 19:41
Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. Other than that, this app is great!
Everyone Needs This
by Rooster Tim on 2019/09/06 10:47
I have recommended this app to everyone I know. Linking your accounts to an authenticatoe gives you must better control and account security. Should someone attempt to crack into a certain account, and should have the password, I still have to authorize it. If I deny it, I can then change the password when I am able to. An extra step in security can go a long way, and this is a step in the right direction.
Unique feature to backup / restore for iPhone
by alexcme on 2019/12/23 09:19
The best app just because it has very helpful feature to backup ALL accounts in iCloud (iPhone only) and restore them all on new iPhone (or after reset). Very useful feature, not supported by any other Authenticator app, ie all other ones require both new AND old phone, but with MS Authenticator you can just restore everything to the new phone from backup !!! High five to MS !!!
App doesn’t even know I’m using it
by goyankees26 on 2020/05/26 02:04
Every time I need to use this truly terrible app, I cringe. It never goes well, not once. But alas, I need to every two months when my company requires I change my password. When the dreaded times come to use this, I constantly have to log in over and over. I need to fully close and then re-launch the app to receive the approval message. This is all to log into Outlook, but despite Outlook prompting me to open the app, it never registers that I’ve successfully authenticated. So, I’m never able to actually do anything. Not sure if Outlook is terrible or this, but either way, I don’t understand why anyone chooses to use Microsoft apps.
App is great but Apple Watch not working
by 1PT8T on 2020/04/26 19:20
Every time I try using it. It tells me “Get started by adding a personal Microsoft account on the phone app”. A what the hell does that even mean? I have a Microsoft account (MSN on iPhone accounts) have the authenticator app and it generates codes fine. Also added my MSN account on my Apple Watch. Deleted the app on the watch. Restarted phone. Installed again and still the same message. What the hell is the “phone app”? If that means the Watch App on the iPhone then yes I added my MSN there...
The Gold Standard
by BlazinBear on 2018/03/11 03:42
If every authentication app worked like this, they might be used more. This app is by far more useful than the Google competitor. Having to use both, since some accounts only work on one or the other, I much prefer to use Microsoft. The simple act of hitting approve or selecting a number makes signing in a breeze. This is what the future of logging in should be like.
Great, But it has a security flaw
by Dec 1969 on 2019/11/30 11:02
I have activated the notification of the app so I can see sign-in requests, I have also activated the app lock mechanism so no one could see my codes. But when I get a notification and I tap on it, the app opens locked but it shows me a request that says "approve sign-in?". Anyone with access to my phone can approve it. Sorry to post here but I couldn't find contact info of developers of this app on Microsoft website , I can provide Screenshot if needed.
Watch app makes this!
by MichaelMJ on 2020/09/22 12:24
This app makes using Microsoft SSO extremely fluid. Having approve/dent on the watch is very smooth and fast. There are a few rough edges though. The new update to having “App Lock” on by default breaks the usefulness of the watch app. Since it’s already linked to my wrist, it shouldn’t be impacted by the App Lock toggle. Second issue is that I’ve yet to have the iCloud backup recover successfully. When getting a new phone I inevitably have to do recovery methods and reset it in horribly confusing backend of Microsoft’s identity management.
Warning! This can be used steal acct info
by torren is a turtle on 2020/03/31 21:49
Hello, This is a PSA for parents. This app can be used to authorise account info to be shared. A person tricked my son into download this app and sharing my account info. In minutes purchases were made on my Xbox account off my CC. Took awhile to to recover my Xbox account and they deleted my Microsoft account email. So watch out! Don’t know much about the app except this was able to easily send my info to someone else password and all! I’m sure if used correctly it’s just fine. Not downing the app just a PSA.
Nice, but after the latest update...
by Jimadah on 2020/03/16 23:29
After the last update of March 2020, the audible notification no longer works. I checked every setting in the Settings and even deleted and reinstalled twice. Also, after approving, I’ve found that the notification is still there at the bottom of the screen when I open the iPhone main screen after the screen is off.
Microsoft Authenticator is superior to Google Authenticator
by JoeyChmielarz on 2020/08/02 14:20
After switching iOS devices for all my Google Authenticator accounts I had to set them up manually, each individual one. The Microsoft authenticator allows you to back up the keys and reload them on the device through the cloud. Don’t waste your time with Google Authenticator.
Be VERY CAREFUL
by dgrfucjfhjvfhn on 2019/12/18 20:56
Microsoft will NOT remove this off your account under any circumstances if you change your phone or your phone number before removing this you will be permanently locked out of your account. Microsoft will not help you recover your account there best suggestion is to go and try to get your old phone or your old phone number back. Had a horrible experience with the customer support. Microsoft needs to change they are so rude to there customers.I was told it was my fault because I turned it on. Even if you have all information for your account they do not care and will not help you.
You may get locked out of your accounts
by Squirlnutz on 2019/09/27 16:09
I used this to sign in conveniently while setting up 3 new devices a few months ago. I have a new windows10 machine and instead of signing in as normal I am being forced to use this Authenticator app that does not keep records. I opened the app and I am having to setup as if it is brand new however, because it did not keep my information I can’t sign in to the new machine, Microsoft account or any thing else because I am being forced to use an app that i can’t use.... I use several different machines mainly Linux but enjoy the convenience of Microsoft.
iCloud Backup is Clutch
by PAVTNH on 2020/09/18 16:14
MS Authenticator is my go to because of the backup. The interface has seen lots of improvements and corrections when an change makes it worse. The watch app is fairly useless though. I would give 5 stars if the watch allowed me to approve or deny or see the codes. A bonus would be to allow some (if app lock is enabled) or all (if not enabled) codes could be visible through an widget.
Backup/restore still don’t work
by cpragman on 2020/06/16 12:25
It is easy to get locked out of your MFA accounts. If you replace your phone, or have to wipe and restore your phone from backup, you have to use Authenticator’s own backup/restore system to get all your MFA credentials back. The problem is that their backup/restore system DOESN’T WORK. It says your stuff is backed up. When you actually try to do a restore is when you find out that it hasn’t been backing up properly the whole time.
Watch notifications need non default settings
by HDCautism on 2020/08/15 02:14
As of the most recent update, I had to unmask the box for app lock. Go to the top left corner, then settings (the gear), and waaaay down at the bottom, disable App Lock. Voila, war notifications fixed. If you do not turn this option OFF, the watch can’t reply to the notification it just received from the phone. 🙄
Notification Sounds Not Working
by Ear Booker on 2020/02/24 20:21
Simple app but handles my company’s MFA requirement for e-mail well. The only complaint I have is recently, the notification sounds haven’t been working, even though they are turned on and all other apps make the sound.
Cautionary tale
by sgibson5150 on 2019/08/17 12:01
If you restore your phone from local backup and you’ve got other Microsoft apps on your phone for work, be very careful. Your work account will show up at first launch. The restore option didn’t prompt me to choose an account to restore from, so I backed out and added the account associated with my iCloud data. That was exactly the wrong thing to do and I lost everything. I imagine the right way would be to remove your work account, then force quit and restart. Then you could enter the right account at next launch for restore.
Great tool, getting better
by RaceH2O on 2020/09/08 15:45
Use it daily to secure my access to online services. Would really rate it 4.5 stars. One thing I now need is the ability to search. Categorizing would be nice too, but need search first as my list of services has grown significantly. Maybe let us change the icon used (especially since some services have none) so it is more recognizable.
Potentially disastrous
by perkedel on 2018/03/30 04:19
App works great, but one major problem is that it doesn’t allow its data to be backed up to iCloud/encrypted iTunes back up. So if you do a restore, you lose all your 2FA keys even though all your other apps and its settings are restored, except this one. It’s a problem where you can get locked out of all your accounts. Google Authenticator does not have this problem, have switched to it today because of that massive problem I encountered with missing keys after a restore from backup. I hope the devs are listening!
Horrible App
by DaveGuy93 on 2020/02/14 15:55
I hope you understand how miserable this app is. It made me re log in a number of times because the link to connect the PC to phone times out. Horrible interface. They make you enable push notifications and took me 45 minutes to setup my app through my work PC. I will be pushing my employer to drop your authentication services. Horrible product. Horrible invasion of privacy. I wish I could give a worse review to get your attention but 1 star is all I can give. Thanks for nothing with this terrible excuse for an app.
For coders
by Gtyyyy2749 on 2019/04/01 21:38
Well, I tried giving up feedback, but that link is broken. I like this app, but I have used it for several accounts, and two of those are for the same website, so for different accounts. This app shows the same name for both, and I have no way of putting a nickname on them to tell them apart. Please add some sort of nickname feature, so I can distinguish several accounts.
Better than Google
by High on lifeeee on 2018/05/05 14:07
Love this app. I started using it on 5-3-18. World great and no issues. Backup in iCloud is perfect. Feature request: would be even better to have TOUCH ID option to open the app for added security. Issues: there would sometimes be no notifications or a delay, both in the app or when the phone is locked.
Complete Failure
by _Kathleen on 2020/06/25 22:28
My app has been working flawlessly until, seemingly, it tried to update itself through the night? All of a sudden today I am no longer able to receive validation codes and ended up locked out of all of my accounts. The restore from backup also failed and, as others have indicated, yes I have backups. This wasted so much of my and others’ time today trying to work around such a stupid problem.
Beats SMS!
by Agent_A. on 2020/05/28 11:40
Microsoft’s Authenticator just works! It’s a simple, easy to use app that provides you with the security you need to protect your accounts. In addition, it allows for the addition of new accounts easily. It’s a must have that can be used flexibly in many instances! A good, stable app; highly recommended !
Codes refreshes to quickly
by Softball_03 on 2018/12/25 10:20
I am a huge fan of xbox and gaming, but being told that i need to create a new password when I have my current password for what feels like forever. Also i turned two-step verification thinking that is a way around having to not create a new password for my account. No when I try to let my friend log on to my account so he can help with a game that I don’t have a whole lot of time to play as much as i would like
Pretty good, very surprised
by Cflash212 on 2020/01/27 20:13
This is a pretty great alternative to Google Authenticator. And it adds backup capability that Google Authenticator frustratingly lacks. The only thing I’d wish for is for the countdown clocks to turn red or something when time is about to expire like gauth does. But, otherwise, this app is perfect.
App is terrible
by nero cc on 2020/04/22 04:01
Recently they provided an update for the Authenticator app and the app now is not good at all my account has gotten hacked and many of my other accs the app overall isn’t bad but it’s just the bug where u can update info it’s not good at all the need to go back to the old version and not this new version please Authenticator app leader or organization if your reading this please fix the app or do something because the app is getting people’s accs taking on a daily to day basis it’s not a good app as of right now
Solid. But slow. And please allow iOS12 to pass thru OTP
by Mikeradu on 2018/10/21 23:51
Overall, it’s a quite decent product. My company makes me use it in combination with office 365, otherwise I don’t think I’d voluntarily use it. However, I would be significantly happier with this product if it allowed iOS12 to pass through the OTP and automatically paste it into the app without me having to type it up. Most other apps can do that - surely it’s not that hard to implement. Thank you
So much easier and faster
by Jonny Champ on 2018/12/01 06:40
Just takes the multiple steps of security steps by using the app is great. Especially if you make your accounts a little to secure Authenticator just helps you add encryption for more security but easier for us users.
Great update
by j_rath on 2017/11/05 04:43
Before this update, when using 2 step verification and having to approve a sign in you would have to manually open the app to click approval, now the approval notification pops up instantly. Great app that keeps getting better
Needs to coordinate updates with Outlook
by Jane Average on 2019/01/25 19:44
Every single time I update my Outlook password (as required by my job), Authenticator stops working and I get an error message to contact support. And every single time we do the “turn it off/turn it back on, uninstall/reinstall” dance like it’s 1994. And EVERY SINGLE TIME, nothing works, they are bewildered... and suddenly an Authenticator update hits and it’s magically fixed. SO MYSTERIOUS. It’s the same company, it shouldn’t be this hard!
Sometimes is not working, please advise.
by 蔡光明888 on 2019/02/01 00:53
Sometimes is not displaying the approval window after the login request sent to the phone. Also, the password option should be off once user selected the option to use please advise, or password should be combined with the Authentication app. Thanks
Fustercluck
by jbrandonf on 2018/09/21 03:10
I tried to love this app. I liked it clean and simple interface. I liked that it connected easily to my outlook account. I waited forever for a watch app. After a couple version testing the beta with no luck I think I’m in the clear once 12 comes out.. nope. Still won’t connect. Deleted Authenticator and moved over to OTP Auth where the watch app works flawlessly.
Backups unreliable!!!
by music0907 on 2019/10/18 09:43
I had an iCloud backup setup. But I was having trouble accessing my outlook account when I got a new phone. So I went into settings and trying to get the backup by turning on backups but that created a new backup and erased my actual backup from my old phone! And there was no way to access the old back up. So now I have to remember which services I was using 2FA with and go through the painful process of resetting all of them again!!! Argh Microsoft!!!
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Description
Sign in is easy, convenient, and secure when you use microsoft authenticator. Use your phone, not your password, to log into your Microsoft account. You simply have to enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two step verification process. After, you'll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more. microsoft authenticator also supports multi factor authentication for work, school, and non-Microsoft accounts. The app provides a second layer of security after your password. When logging in, you'll enter your password, and then you'll be asked for an additional way to prove it's really you. Either approve the notification sent to the microsoft authenticator, or enter the verification code generated by the app.  Sometimes your work or school might ask you to install the microsoft authenticator when accessing certain files, emails, or apps. You will need to register your device to your organization through the app and add your work or school account. microsoft authenticator also supports cert-based authentication by issuing a certificate on your device. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each. Because microsoft authenticator supports single sign-on, once you have proven your identity once, you will not need to log in again to other Microsoft apps on your device.
Watch app makes this!
by MichaelMJ on 2020/09/22 12:24
This app makes using Microsoft SSO extremely fluid. Having approve/dent on the watch is very smooth and fast. There are a few rough edges though. The new update to having “App Lock” on by default breaks the usefulness of the watch app. Since it’s already linked to my wrist, it shouldn’t be impacted by the App Lock toggle. Second issue is that I’ve yet to have the iCloud backup recover successfully. When getting a new phone I inevitably have to do recovery methods and reset it in horribly confusing backend of Microsoft’s identity management.
Does not really work on apple watch
by Samiron Mallick on 2020/09/22 01:47
It does not really work on apple watch. It shows all the accounts there but do not open while trying to select one for code. Absolutely useless on watch. Was it tested before published?
Fix Apple Watch Functionality
by Alapacho on 2020/09/21 15:12
I used to be able to use the Apple Watch to approve Push notifications when logging in. After iOS 14 and watchOS 7 came out it no longer works. I tried uninstalling and reinstalling it on my Apple Watch, but it still doesn’t work right.
Security hole
by HeavenHillHammock on 2020/09/21 12:23
Security hole in this version. I can authenticate any app using Authenticator without ever going into the app.
Annoying
by UID796599 on 2020/09/21 05:36
I have to use this app because my school uses Office 365. It may improve security, but I need to open the app, identify myself, return to previous pages I was viewing, then I could complete the whole identification login process, which is annoying and a waste of time. Sometimes it doesn’t work, I need to refresh school login page and do the whole process again.
No Push Notifications - iOS 14
by BigD5823 on 2020/09/20 12:28
As the title suggest, since iOS 14 the app no longer sends push notifications which is highly inconvenient. Please fix..
It’s great
by kidran on 2020/09/20 07:28
Best app
Apple Watch App Stopped Working After WatchOS 7 Upgrade
by SET007 on 2020/09/19 12:36
Needs to be fixed so it can work on iOS 14 and WatchOS 7.
Watch app broken
by pmaddo908 on 2020/09/18 16:51
The watch app doesn’t work after ios14.
Please update to support watch os 7
by Casahomeboy on 2020/09/18 16:21
I can’t use my Apple Watch to log in anymore!
iCloud Backup is Clutch
by PAVTNH on 2020/09/18 16:14
MS Authenticator is my go to because of the backup. The interface has seen lots of improvements and corrections when an change makes it worse. The watch app is fairly useless though. I would give 5 stars if the watch allowed me to approve or deny or see the codes. A bonus would be to allow some (if app lock is enabled) or all (if not enabled) codes could be visible through an widget.
Works great!
by the_potato_chip on 2020/09/18 14:58
Microsoft Authenticator works flawlessly, except it could use the addition of a QR code scanner to make adding accounts easier.
Watch app broken with watchOS 7
by network admin guy on 2020/09/18 13:44
Can approve on iPhone but get error “something went wrong” when approving from Apple Watch after update to watchOS 7.
Not human friendly at all
by L de superarts.org on 2020/09/18 12:54
This app is trying to make employees slaves. They have to open the app, find the code, punch it in, while there’s biometric checking. And guess what? Now they added biometric checking support as an ADDITIONAL step, so to get you code, you need to auth on an already authenticated device, then authenticate, then find the code and auth again! This is not security; this is making people slaves again!
Not working on watch OS 7
by Flyinion on 2020/09/16 22:45
The iPhone side works but the watch app is no longer seeing any accounts. Started with the beta but persists on the release version
Watch can’t connect to phone
by CamDbro on 2020/09/16 20:51
I don’t know what changed. Either the app or my companies security policies. But now the watch rarely connects to the phone making authentication on the watch nearly useless.
Awful
by MCRmusicfan on 2020/09/16 12:09
You are forced to download this crappy Authenticator app to verify your identity with Microsoft products. Immediately deleted afterwards. I shouldn’t be forced to download all your products, send a text code if you want to verify who I am next time!!
Ballist
by BRANDON SCOTT KRUSE on 2020/09/12 14:28
Iodized irony RHETORIC missalted
Confusing
by Paul589 on 2020/09/12 02:17
Not clear how it works or how to set up
Latest update for iPhones is disgusting
by CamaroSSMan on 2020/09/09 15:47
For some reason Microsoft turned on app lock by default on iPhones and not Androids.. Having to explain to many users is such a pain! Having to walk them though turning it off when their thumb prints don’t work/they have trouble entering their passcodes takes up unnecessary time and energy.
Almost perfect
by GAOO on 2020/09/09 07:42
Great app, only thing missing is the ability to sync across multiple devices.
Never works
by apa2030! on 2020/09/09 04:58
App is garbage never works I know when I seen it had only a few reviews I should never downloaded
Useless
by Mikeyrcks on 2020/09/08 22:50
Absolute garbage. Microsoft already has a problem with integration of their accounts across different platforms and this just forces a handshake(that may or may not work) in the middle of everything.
Great tool, getting better
by RaceH2O on 2020/09/08 15:45
Use it daily to secure my access to online services. Would really rate it 4.5 stars. One thing I now need is the ability to search. Categorizing would be nice too, but need search first as my list of services has grown significantly. Maybe let us change the icon used (especially since some services have none) so it is more recognizable.
Needs update
by Rayyzr on 2020/09/07 20:19
Need to have a bar code scanner
Not easy to Use
by venkatrama on 2020/09/07 16:44
The app is overdoing a bit on the security aspect. There is always a point of diminished returns for security and this app is way beyond that point - You have to click on the account to go to the security key associated instead of seeing the number on the main screen of the app - Everytime you enter the app you have to enter passcode - Even if you switch app and loose focus for a second you have to enter the passcode - The code has to be entered multiple times for account to login correctly especially office accounts
Excelente app
by cesaralirio on 2020/09/07 15:47
Excelente appp
Pirates your data
by Videos urban on 2020/09/04 19:44
Set to raid your personal data by default. Steals all your personal data before you have the chance to stop it, so why bother with letting me tell you no if you already raided my phone first?
Nightmare App
by Banned without Reason on 2020/09/04 17:56
Poor app design leads customers waiting 30 days to gain access to their Microsoft email! The fact that two factor authentication can be enabled on Microsoft accounts in reliance upon this app, and then for this app to not automatically back up its settings to the iCloud, makes it impossible to recover a password after a phone restore because the authentication app doesn’t automatically transfer when iPhone is restored from backup. The app should have had a wizard which alerted users that they manually needed to setup this backup, or simply do it automatically, or at minimum, every time this app is used it should notify its users with red bold warning labels that they are at risk of having to wait for account recovery procedures (stupid 30 days for outlook.com) if they need to reset password after a broken iPhone. Use of this app should REQUIRE iCloud backup otherwise it a a worthless piece of crap.
Still no Dark Mode
by CyberData4 on 2020/09/04 04:47
Microsoft UI team still stuck in ‘95. Add dark mode. I don’t like being blasted by white light because I need to authenticate at night. Get with the times...
It just works.
by Jack-Zap on 2020/09/02 15:43
Not much more to say. It does what I need it to and never gives me a hassle.
Simple to use
by Linkavichz on 2020/09/01 23:59
Simple and secured accounts 👍🏻
Great Security
by Buzzy1977 on 2020/08/31 17:06
Ioo
I recommend to a friend or colleague
by hehegu dufeiygfbusfeubfw on 2020/08/31 14:15
I got hacked many times but with this I feel more secure. You should make a app with all notifications of your account and security and you can cancel the change. This is great.
Don’t understand it
by ruinedvacation on 2020/08/29 23:31
I don’t know a lot about this but it’s not user friendly in my opinion
Locked App
by exochoego🐹❄️❤️ on 2020/08/28 03:25
The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.
unusable
by Dwnrke on 2020/08/26 13:35
Use app to set up...Can't set up with app, please go to browser... Can't set up with browser, please use app...repeat as often as you like
Great app, but missing a key feature.
by MoZe89 on 2020/08/26 06:07
I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.
Works great
by BladeRikWr on 2020/08/25 14:26
Simple, clean, and fast. I trust this over Google or Authy.
Very buggy, unusable
by corpirate86543677 on 2020/08/24 15:15
Stupid new version locks you out completely with their autolock feature. Passcode prompt only pops up like 5% of the time otherwise it locks you out. Talk about lack of QA
too many popups
by sahoenig on 2020/08/23 18:10
this app asking me to write a review in the middle of trying to manage an account. well here is a one star review. stop bugging me.
Won’t let me create an account
by Arena points are wierd on 2020/08/21 20:28
Won’t let me create an account. I have up to date software.
DO NOT DOWNLOAD
by SGO Mike on 2020/08/21 01:04
I reset my iPhone and I logged back into everything just fine except for the authenticator app . Remember I have the same phone and iCloud as I did previously so when I select backup recovery on the app it says I have no accounts or no back up and in order to login to the app it has to receive a code from the very app your trying to login. This apps system is completely backwards.
Best app ever
by GliXxy.BaSh on 2020/08/20 20:27
This is the best app ever I can scam kids like this
Awesome!!!
by Bob Gossett on 2020/08/20 04:26
Love this app. Very nice and easy to use. Very secure and trustworthy
No QR code capability
by bsmart on 2020/08/20 01:46
No QR code entry. Makes entering codes difficult.
Evernote、Instagram and Google's NEW logos
by 我是小猫咪的大猫咪 on 2020/08/19 14:58
Why the accounts such as Evernote and Instagram I added in have no logos? Why the Google's logo is not NEW?
Beast Mode
by Roscoe Kid on 2020/08/15 09:10
No I don’t need is it authenticate Microsoft accounts but other accounts as well and you can store the additional information altogether a one
Extra layer of protection
by R0B3RTC980 on 2020/08/15 03:38
Authenticator work with multiple accounts setting for extra protection. and easy to use and setup on iPhone and Apple Watch, thanks Microsoft!
Watch notifications need non default settings
by HDCautism on 2020/08/15 02:14
As of the most recent update, I had to unmask the box for app lock. Go to the top left corner, then settings (the gear), and waaaay down at the bottom, disable App Lock. Voila, war notifications fixed. If you do not turn this option OFF, the watch can’t reply to the notification it just received from the phone. 🙄
SSO
by Juniorm90 on 2020/08/13 18:09
When I use it on the native mail application on the iPhone it doesn't work
Microsoft letter
by iseehaters on 2020/08/11 19:26
My name is Austin and I work for Microsoft and I help people with there account problems and I am head of the account team that does any thing and everything to help with your account
Great already had this on my old iPhone but great
by Forsaken325 on 2020/08/11 04:33
This app is great good add recovering codes making codes etc. I love the interface it has. It’s really easy to access. I had this app on my iPhone 6s but then I switched to android. The experience is just way better on iOS. I’m redownloading it right now. Thank you
Lost my backup!
by kcamfork on 2020/08/11 03:25
Twice. Twice this app has lost my iCloud backup. It is unconscionable that Microsoft is so incompetent with something so important as an Authenticator app. Stay far away.
Code scanner
by Rásan on 2020/08/10 22:33
Thanks for the reply. It is a very good app and i like it. I suggest making a pop up notification if the camera is turned off because I didn’t know about it since i installed the app.
Update won’t let you enter your password or fingerprint to unlock.
by Old man nigel on 2020/08/10 17:24
What good is password or thumbprint security if the app will not allow you to do either? What a stupid and unnecessary move.
iCloud backup missing
by iilliya on 2020/08/08 10:42
I restored my phone and installed the app and tap recovery like I always do But this time I don’t get any of my acc back instead I got notifications saying no iCloud backup found 😕
Horrible product
by The review system is broken on 2020/08/06 03:18
So I need this app to get my email. In order to get my email I need to get the code from this app to login. To get the code I need to login on the app. So I need to login here so I can be able to login so I can login.
Four star rating
by theofficialethanmiller on 2020/08/05 23:05
You lost a star because the app just signed me out of all my Microsoft accounts.
Terrible
by thebest.aura on 2020/08/05 06:17
Deleted my account and now I’m locked out of twitter
Terrible
by Vi-King1 on 2020/08/04 20:20
(1)No instructions (2)Doesn’t use normal password field standards. (3)Can’t set up passwords or accounts (4)Microsoft has too many account systems that make it to cause confusion.
Best Authenticator App Around
by Kierra Xamthos on 2020/08/04 15:17
Since COVID-19 I’ve had to setup remote access for almost 1000 employees. This app has been the easiest one to explain how to use for all of my technically-impaired employees...thank you for the ease of access!!
Great
by Mark Vent on 2020/08/04 00:38
It works well
doesnt work
by michhhlam on 2020/08/03 21:11
ive been trying to use this app for so long and its not sending a request to my phone when my shared email requests it.
Easy
by dissapon on 2020/08/03 03:01
Nice to use
Microsoft Authenticator is superior to Google Authenticator
by JoeyChmielarz on 2020/08/02 14:20
After switching iOS devices for all my Google Authenticator accounts I had to set them up manually, each individual one. The Microsoft authenticator allows you to back up the keys and reload them on the device through the cloud. Don’t waste your time with Google Authenticator.
Doesn’t work with new devices!
by Cowboys 1805 on 2020/08/02 03:07
I recently got a new phone and the app won’t prompt a way to sign in to your account. Huge work presentation coming up and I’m completely kicked out of my work email. Reached out to customer service and got nothing. Had no problems until getting the new phone, but have had all sorts of problems since.
Works Great, but cant scan QR code?
by ChiefPropellerhead on 2020/07/30 17:07
Using this for several accounts, works fine as it should. I tried to add a new outlook.com address and the web page was telling me to use the Authenticator app to scan a QR code. I don’t see where that option is. So I added it manually. Took off one star for that reason.
I can’t see the code in the app
by How my come on 2020/07/29 19:39
Bad add I can’t see the code
Loses connection
by MyuuTwo on 2020/07/28 21:10
When this app pops up over safari it loses my connection which makes logging in impossible even though I approved
No Notifications
by Rahulpdl on 2020/07/27 16:10
For some reason, I have to be in the app for getting push notifications for approval. Very inconvenient without the lockscreen/banner notifications. FYI, there is no Notifications settings for this app in the iOS settings access list. Please fix this devs. Otherwise, its great!!
Can not login anymore
by RhymeWriter12 on 2020/07/27 11:09
For almost 2 weeks now I’m unable to access outlook or teams on my personal phone. I go to login to my work accounts and it just gives an error message and will not let me login, and I’m unable to choose a code via text. I have to reset my Authenticator app through Intune every time. Resetting my MFA only fixes it for 1 day. Please fix this issue so the app isn’t completely useless. Why setup 3 methods for MFA if only Authenticator app can be used to login??
Excellent!!
by Mr.Bannyo on 2020/07/25 15:38
Excellent application.
Great and secure
by Eduardo.RR on 2020/07/25 03:14
Great and secure app
Absurd beyond comprehension
by roaming_abroad on 2020/07/23 03:59
You have to wonder why the team that builds this doesn’t work with real people to see how completely nonsensical it is to use this. My email has never been compromised but I travel overseas constantly for work. Each time I change countries I get locked out. There is no rationale thought out into making this App work smoothly.
-_- DoNT use this app unless you want to waste time
by Asuna.Chan. on 2020/07/22 09:27
Authenticator locked me out of my game. Now I’m unable to get on and I don’t have my recovery code. The recovery code in the game is supposedly 6 characters long and I get codes over 6 and I can’t unlock my game LIKE WHAT? HELP?!?! ITS SAYING ON THE GAME THAT THE CODES ARE ALSO INVALLLIDDDDDD
The app has a security flaw to be bypassed!!
by fixlifelock on 2020/07/21 13:07
The app has a security flaw to be bypassed!!
iCloud backup missing
by Shiky Chang on 2020/07/19 07:17
Confirmed that the backup was ready before restoring my phone, and then after restoring the backup went missing.
Don’t trust it
by cabalcoffers on 2020/07/19 06:13
After resetting my phone this app failed to find the iCloud backup of my codes. I would not trust this app with accounts that you do not want to be permanently locked out of. Don’t lose those backup codes!
Let’s make things more complicated
by Dan - Stop Wasting My Time on 2020/07/17 19:31
I am all for security measures. However my job in no way handles sensitive material. Initially it was extremely frustrating to have to receive a text every time I wanted to navigate to a new website through work. Now it has gotten even more cumbersome. It is incredible to me that instead of enhancing back end security measures we inconvenience the end user to this extent.
Shniar
by shniarsalar on 2020/07/17 08:55
Shniar
Failure
by dgsixx on 2020/07/16 05:04
Tap the number here in the app so you don’t have to use a password. Tap tap tap tap tap nothing !!! Um great app
备份转移问题
by birdfly233 on 2020/07/14 11:08
应用整体非常好,但是在安卓平台上的备份不能转移到ios上
Dark mode?
by dan852 on 2020/07/13 20:58
No real complaints, except to please add support for iOS Dark Mode
iCloud backup doesn’t work
by daymin_l on 2020/07/12 08:02
After having to rest my phone and redownload the app, I was unable to restore my app using the “iCloud backup feature” which I had selected. Every time I clicked the restore button it told me there was no backup. This has happened multiple times now causing me to have to restore a bunch of accounts I had linked this busted app. Thanks again Microsoft
Difficult to use
by Megintrees on 2020/07/10 03:06
I find authentic stories difficult to use and arbitrary when required. Often receive multiple authentication reqs when only trying to do simple things. I hope security people find value in this, since as an end user it is clunky and doesn’t add value.
Bugged
by magico1901 on 2020/07/09 19:28
Every time I type in my email it tells me it does not exist. I cannot use the app
Push notifications don’t show up in app
by Private Aviator on 2020/07/09 16:21
About 1/2 the time when I tap on a push notification and the app opens it doesn’t prompt me to approve. I wait a minute or two and eventually the login times out and I have to try again. I found that usually if it doesn’t work right away I can kill the app and restart and it pops up. I tried killing the app before the push arrived so it would start up fresh when the notification wa opened, but that didn’t help. This app only does 1 thing - please make it work reliably. 😠 The push is coming through fine, the app is just buggy when I open the notification!
Best in the market
by Asifnafi on 2020/07/08 15:21
I feel comfortable with this than G
Disappointed
by Conga phucanh on 2020/07/08 11:15
There is no backup working on this app. I delete it accidentally and nothing help me getting back data and lead to unforgivable result: i am blocked from my services. It is one stars because this must not happen for a big company like Microsoft
How Stupid is this?
by Steve i6S on 2020/07/06 16:59
1. Download the Microsoft Authenticator App 2. Scan this Code HOW CAN I SCAN THE CODE ON MY IPHONE WHEN I CAN’T USE THE IPHONE CAMERA TO SCAN THE CODE BECAUSE THE CODE IS ONLY SHOWN ON THE SAME IPHONE!
It worked.. once upon a time
by jaytothe^2 on 2020/07/02 01:50
The watch app worked, the actual app worked and it’s collectively gotten so bad I’m considering doing as I’ve been told, installing windows 10 on my MacBook Pro and switching back to Samsung. The phones are better anyways.
Hard to use
by phillyphilly2017 on 2020/06/29 21:46
I had to reset my password for a work account and I selected the option to approve through the app as there was no code that was displayed. There was no notification popping up for me to approve and then I was locked out from resetting my password for 9 hours since I kept trying and failing to approve it.
Stupid
by Pissing me off !!!! on 2020/06/29 01:53
Probably one of the most stupidest apps I’ve downloaded. It’s pointless.
Bad decisions and buggy
by Cowprince on 2020/06/26 14:06
The decision to automatically hide the O365 login OTPs was a poor decision. There’s no reason for that additional tap. The OTPs become out of sync or stale if the application is left open and you try to use an OTP even after its cycled. The only way to resolve this issue is to close out the Authenticator application entirely. When explaining this to the end-user base (and we shouldn’t have to as I’ve never seen behavior in any other Authenticator) they get frustrated and confused. Three issues need resolved. And don’t suggest we use push notification instead of OTP. If that’s the recommendation, then you clearly don’t understand security and the false sense push can give you.
Dear Microsoft
by UnormalDude on 2020/06/26 00:38
Please make it so you don’t need the authenticer app to get into the authenticater app. We have an old account on our Xbox that does not have access to the email because it’s old. We can’t get into the authenticater app because we deleted it after we never needed it. It’s a good idea at first but not that great in practice.
Complete Failure
by _Kathleen on 2020/06/25 22:28
My app has been working flawlessly until, seemingly, it tried to update itself through the night? All of a sudden today I am no longer able to receive validation codes and ended up locked out of all of my accounts. The restore from backup also failed and, as others have indicated, yes I have backups. This wasted so much of my and others’ time today trying to work around such a stupid problem.
Back up feature is non-functional
by UpAllNightBrain on 2020/06/24 23:40
Back up feature does not work at all. When trying to do a restore, it says no backup found. What an garbage app. And yeah the cloud back up was turned on. I’m no longer using this app.
Should not be able to approve until the app is unlocked
by Ratty86 on 2020/06/23 19:16
validating my Xbox to sign in I should not be able to approve until I unlock the app. Allows me to approve signing in without unlocking the app.
Great on iPhone Watch app is a bust
by EdLewis2 on 2018/10/03 15:55
Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
Permalocked Account?
by Forever Denied on 2020/05/28 16:16
I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
6.4.1+ Interface Bloat
by Whoopmeister on 2020/04/08 12:56
This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.
This app is great
by MyExDumpedMeForATrashCan on 2019/02/19 13:43
So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.
Great But
by Dookie 2x on 2018/04/29 16:26
Love it for how it works as a remote Authenticator for OneDrive & Outlook, and especially for work to authenticate with TouchID when logging in to work resources. BUT - really frustrated by how you lose 2 factor or step linkage to services when you have to restore your iPhone (either from having to erase or moving to a new iPhone) and now I’ve lost login access to some services I used it with for 2 factor. One in particular doesn’t even offer email temporary recovery so I have to completely wipe my settings and information to re-establish access.
NEED DEVELOPER RESPONSE - Locked of all accounts
by JHesidenz on 2019/09/22 03:06
After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.
Good app. Using it for years
by Mjababababab on 2020/02/29 22:22
My company requires us to use 2FA. I liked this one because the Tap to authenticate is very easy to use (It’s integrated with O365 too). No codes to type in. The Watch app makes life really easy - it pops up and I Tap my wrist and I’m in. 4 stars because 2FA can be a pita. ESP on password change day. Every MS product makes me authenticate individually. Office, OneDrive, Teams, Windows. Ugh. At least it just a tap. I use it for home too. Except on my personal laptop. Why? Because 2FA is a pita at night. Having to go downstairs to find my phone just to login. I just want to look something up real quick but the 30day trust has expired and needs to be renewed. I grow tired of it in my house. Usually my iPad is nearer :-)
Locked App
by exochoego🐹❄️❤️ on 2020/08/28 03:25
The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.
Watch app is not up to park with Phone app
by ItsTheArsonist on 2019/06/28 15:39
I don't believe I've ever been able to get the Authenticator app to work properly with push notifications on the Apple Watch. I get the notification on the Watch just fine. I approve it, select the correct number shown on the screen, then it thinks for a second and says "Something went wrong." I pull out my phone and perform the same steps and it works great, Face ID and all that goodness on the phone. This issue has persisted two different phones, multiple app updates, and different IOS builds. Not sure if MS will ever fix it but I'll hold out hope for them to fix the otherwise great service.
Convenience without compromising security
by jasperum on 2019/11/04 12:31
Microsoft Authenticator is the best MFA app. Since I use my Microsoft account all the time, having a second factor in authenticating gives me assurance & security. And the way it’s implemented is perfect—it sends me a notification, I select a number that matches with the browser, and scan my fingerprint (Touch ID). Amazing! And I can also add 2FA codes of other apps/sites such as Google & Facebook. The app also has iCloud backup & app lock with a passcode & biometrics.
Wanted it to work but...
by SherRoberts on 2019/12/22 13:47
I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw. Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device.
Great app, but missing a key feature.
by MoZe89 on 2020/08/26 06:07
I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.
Works ok until you need to recover from a backup
by soxcanes on 2020/05/09 20:25
Microsoft’s authenticator apps claims to be able to back up your accounts/data to icloud, and that would be a nice feature to have. I made sure my icloud backup was enabled in the authenticator app and then reset my iPhone and restored from a backup. When it came time to open the authenticator app, it had no accounts in there, so I clicked the Restore accounts from backup option, and it claims I have no icloud backup :). So then I get to have the lovely experience of trying to get into all my accounts that have 2 factor authentication enabled without the authenticator app. Super fun, thanks Microsoft! Great app here, if you care about not getting locked out of your accounts, don't use this app! ICLOUD BACKUP DOES NOT WORK.
Could we get codes on the watch?
by Jacob~- on 2020/04/10 00:57
Microsoft Authenticator is an amazing app, works perfectly for me and I love how I can use passwordless sign-in for my Microsoft account. Super convenient with an Apple Watch. One thing I wish was added though is the ability to generate 2FA codes with the Apple Watch app. I know some other 2FA apps can do this so I’d love it if it would be added to MS Auth. That would make this app a 5/5. Also, to the person who is upset that codes are now hidden by default: you can change that. Tap the three lines in the top left and then just tap “Show codes”. Voila. Codes are back.
Wonderful app, but two things could be improved
by 🐸 (Frog) on 2020/03/14 19:41
Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. Other than that, this app is great!
Everyone Needs This
by Rooster Tim on 2019/09/06 10:47
I have recommended this app to everyone I know. Linking your accounts to an authenticatoe gives you must better control and account security. Should someone attempt to crack into a certain account, and should have the password, I still have to authorize it. If I deny it, I can then change the password when I am able to. An extra step in security can go a long way, and this is a step in the right direction.
Unique feature to backup / restore for iPhone
by alexcme on 2019/12/23 09:19
The best app just because it has very helpful feature to backup ALL accounts in iCloud (iPhone only) and restore them all on new iPhone (or after reset). Very useful feature, not supported by any other Authenticator app, ie all other ones require both new AND old phone, but with MS Authenticator you can just restore everything to the new phone from backup !!! High five to MS !!!
App doesn’t even know I’m using it
by goyankees26 on 2020/05/26 02:04
Every time I need to use this truly terrible app, I cringe. It never goes well, not once. But alas, I need to every two months when my company requires I change my password. When the dreaded times come to use this, I constantly have to log in over and over. I need to fully close and then re-launch the app to receive the approval message. This is all to log into Outlook, but despite Outlook prompting me to open the app, it never registers that I’ve successfully authenticated. So, I’m never able to actually do anything. Not sure if Outlook is terrible or this, but either way, I don’t understand why anyone chooses to use Microsoft apps.
App is great but Apple Watch not working
by 1PT8T on 2020/04/26 19:20
Every time I try using it. It tells me “Get started by adding a personal Microsoft account on the phone app”. A what the hell does that even mean? I have a Microsoft account (MSN on iPhone accounts) have the authenticator app and it generates codes fine. Also added my MSN account on my Apple Watch. Deleted the app on the watch. Restarted phone. Installed again and still the same message. What the hell is the “phone app”? If that means the Watch App on the iPhone then yes I added my MSN there...
The Gold Standard
by BlazinBear on 2018/03/11 03:42
If every authentication app worked like this, they might be used more. This app is by far more useful than the Google competitor. Having to use both, since some accounts only work on one or the other, I much prefer to use Microsoft. The simple act of hitting approve or selecting a number makes signing in a breeze. This is what the future of logging in should be like.
Great, But it has a security flaw
by Dec 1969 on 2019/11/30 11:02
I have activated the notification of the app so I can see sign-in requests, I have also activated the app lock mechanism so no one could see my codes. But when I get a notification and I tap on it, the app opens locked but it shows me a request that says "approve sign-in?". Anyone with access to my phone can approve it. Sorry to post here but I couldn't find contact info of developers of this app on Microsoft website , I can provide Screenshot if needed.
Watch app makes this!
by MichaelMJ on 2020/09/22 12:24
This app makes using Microsoft SSO extremely fluid. Having approve/dent on the watch is very smooth and fast. There are a few rough edges though. The new update to having “App Lock” on by default breaks the usefulness of the watch app. Since it’s already linked to my wrist, it shouldn’t be impacted by the App Lock toggle. Second issue is that I’ve yet to have the iCloud backup recover successfully. When getting a new phone I inevitably have to do recovery methods and reset it in horribly confusing backend of Microsoft’s identity management.
Warning! This can be used steal acct info
by torren is a turtle on 2020/03/31 21:49
Hello, This is a PSA for parents. This app can be used to authorise account info to be shared. A person tricked my son into download this app and sharing my account info. In minutes purchases were made on my Xbox account off my CC. Took awhile to to recover my Xbox account and they deleted my Microsoft account email. So watch out! Don’t know much about the app except this was able to easily send my info to someone else password and all! I’m sure if used correctly it’s just fine. Not downing the app just a PSA.
Nice, but after the latest update...
by Jimadah on 2020/03/16 23:29
After the last update of March 2020, the audible notification no longer works. I checked every setting in the Settings and even deleted and reinstalled twice. Also, after approving, I’ve found that the notification is still there at the bottom of the screen when I open the iPhone main screen after the screen is off.
Microsoft Authenticator is superior to Google Authenticator
by JoeyChmielarz on 2020/08/02 14:20
After switching iOS devices for all my Google Authenticator accounts I had to set them up manually, each individual one. The Microsoft authenticator allows you to back up the keys and reload them on the device through the cloud. Don’t waste your time with Google Authenticator.
Be VERY CAREFUL
by dgrfucjfhjvfhn on 2019/12/18 20:56
Microsoft will NOT remove this off your account under any circumstances if you change your phone or your phone number before removing this you will be permanently locked out of your account. Microsoft will not help you recover your account there best suggestion is to go and try to get your old phone or your old phone number back. Had a horrible experience with the customer support. Microsoft needs to change they are so rude to there customers.I was told it was my fault because I turned it on. Even if you have all information for your account they do not care and will not help you.
You may get locked out of your accounts
by Squirlnutz on 2019/09/27 16:09
I used this to sign in conveniently while setting up 3 new devices a few months ago. I have a new windows10 machine and instead of signing in as normal I am being forced to use this Authenticator app that does not keep records. I opened the app and I am having to setup as if it is brand new however, because it did not keep my information I can’t sign in to the new machine, Microsoft account or any thing else because I am being forced to use an app that i can’t use.... I use several different machines mainly Linux but enjoy the convenience of Microsoft.
iCloud Backup is Clutch
by PAVTNH on 2020/09/18 16:14
MS Authenticator is my go to because of the backup. The interface has seen lots of improvements and corrections when an change makes it worse. The watch app is fairly useless though. I would give 5 stars if the watch allowed me to approve or deny or see the codes. A bonus would be to allow some (if app lock is enabled) or all (if not enabled) codes could be visible through an widget.
Backup/restore still don’t work
by cpragman on 2020/06/16 12:25
It is easy to get locked out of your MFA accounts. If you replace your phone, or have to wipe and restore your phone from backup, you have to use Authenticator’s own backup/restore system to get all your MFA credentials back. The problem is that their backup/restore system DOESN’T WORK. It says your stuff is backed up. When you actually try to do a restore is when you find out that it hasn’t been backing up properly the whole time.
Watch notifications need non default settings
by HDCautism on 2020/08/15 02:14
As of the most recent update, I had to unmask the box for app lock. Go to the top left corner, then settings (the gear), and waaaay down at the bottom, disable App Lock. Voila, war notifications fixed. If you do not turn this option OFF, the watch can’t reply to the notification it just received from the phone. 🙄
Notification Sounds Not Working
by Ear Booker on 2020/02/24 20:21
Simple app but handles my company’s MFA requirement for e-mail well. The only complaint I have is recently, the notification sounds haven’t been working, even though they are turned on and all other apps make the sound.
Cautionary tale
by sgibson5150 on 2019/08/17 12:01
If you restore your phone from local backup and you’ve got other Microsoft apps on your phone for work, be very careful. Your work account will show up at first launch. The restore option didn’t prompt me to choose an account to restore from, so I backed out and added the account associated with my iCloud data. That was exactly the wrong thing to do and I lost everything. I imagine the right way would be to remove your work account, then force quit and restart. Then you could enter the right account at next launch for restore.
Great tool, getting better
by RaceH2O on 2020/09/08 15:45
Use it daily to secure my access to online services. Would really rate it 4.5 stars. One thing I now need is the ability to search. Categorizing would be nice too, but need search first as my list of services has grown significantly. Maybe let us change the icon used (especially since some services have none) so it is more recognizable.
Potentially disastrous
by perkedel on 2018/03/30 04:19
App works great, but one major problem is that it doesn’t allow its data to be backed up to iCloud/encrypted iTunes back up. So if you do a restore, you lose all your 2FA keys even though all your other apps and its settings are restored, except this one. It’s a problem where you can get locked out of all your accounts. Google Authenticator does not have this problem, have switched to it today because of that massive problem I encountered with missing keys after a restore from backup. I hope the devs are listening!
Horrible App
by DaveGuy93 on 2020/02/14 15:55
I hope you understand how miserable this app is. It made me re log in a number of times because the link to connect the PC to phone times out. Horrible interface. They make you enable push notifications and took me 45 minutes to setup my app through my work PC. I will be pushing my employer to drop your authentication services. Horrible product. Horrible invasion of privacy. I wish I could give a worse review to get your attention but 1 star is all I can give. Thanks for nothing with this terrible excuse for an app.
For coders
by Gtyyyy2749 on 2019/04/01 21:38
Well, I tried giving up feedback, but that link is broken. I like this app, but I have used it for several accounts, and two of those are for the same website, so for different accounts. This app shows the same name for both, and I have no way of putting a nickname on them to tell them apart. Please add some sort of nickname feature, so I can distinguish several accounts.
Better than Google
by High on lifeeee on 2018/05/05 14:07
Love this app. I started using it on 5-3-18. World great and no issues. Backup in iCloud is perfect. Feature request: would be even better to have TOUCH ID option to open the app for added security. Issues: there would sometimes be no notifications or a delay, both in the app or when the phone is locked.
Complete Failure
by _Kathleen on 2020/06/25 22:28
My app has been working flawlessly until, seemingly, it tried to update itself through the night? All of a sudden today I am no longer able to receive validation codes and ended up locked out of all of my accounts. The restore from backup also failed and, as others have indicated, yes I have backups. This wasted so much of my and others’ time today trying to work around such a stupid problem.
Beats SMS!
by Agent_A. on 2020/05/28 11:40
Microsoft’s Authenticator just works! It’s a simple, easy to use app that provides you with the security you need to protect your accounts. In addition, it allows for the addition of new accounts easily. It’s a must have that can be used flexibly in many instances! A good, stable app; highly recommended !
Codes refreshes to quickly
by Softball_03 on 2018/12/25 10:20
I am a huge fan of xbox and gaming, but being told that i need to create a new password when I have my current password for what feels like forever. Also i turned two-step verification thinking that is a way around having to not create a new password for my account. No when I try to let my friend log on to my account so he can help with a game that I don’t have a whole lot of time to play as much as i would like
Pretty good, very surprised
by Cflash212 on 2020/01/27 20:13
This is a pretty great alternative to Google Authenticator. And it adds backup capability that Google Authenticator frustratingly lacks. The only thing I’d wish for is for the countdown clocks to turn red or something when time is about to expire like gauth does. But, otherwise, this app is perfect.
App is terrible
by nero cc on 2020/04/22 04:01
Recently they provided an update for the Authenticator app and the app now is not good at all my account has gotten hacked and many of my other accs the app overall isn’t bad but it’s just the bug where u can update info it’s not good at all the need to go back to the old version and not this new version please Authenticator app leader or organization if your reading this please fix the app or do something because the app is getting people’s accs taking on a daily to day basis it’s not a good app as of right now
Solid. But slow. And please allow iOS12 to pass thru OTP
by Mikeradu on 2018/10/21 23:51
Overall, it’s a quite decent product. My company makes me use it in combination with office 365, otherwise I don’t think I’d voluntarily use it. However, I would be significantly happier with this product if it allowed iOS12 to pass through the OTP and automatically paste it into the app without me having to type it up. Most other apps can do that - surely it’s not that hard to implement. Thank you
So much easier and faster
by Jonny Champ on 2018/12/01 06:40
Just takes the multiple steps of security steps by using the app is great. Especially if you make your accounts a little to secure Authenticator just helps you add encryption for more security but easier for us users.
Great update
by j_rath on 2017/11/05 04:43
Before this update, when using 2 step verification and having to approve a sign in you would have to manually open the app to click approval, now the approval notification pops up instantly. Great app that keeps getting better
Needs to coordinate updates with Outlook
by Jane Average on 2019/01/25 19:44
Every single time I update my Outlook password (as required by my job), Authenticator stops working and I get an error message to contact support. And every single time we do the “turn it off/turn it back on, uninstall/reinstall” dance like it’s 1994. And EVERY SINGLE TIME, nothing works, they are bewildered... and suddenly an Authenticator update hits and it’s magically fixed. SO MYSTERIOUS. It’s the same company, it shouldn’t be this hard!
Sometimes is not working, please advise.
by 蔡光明888 on 2019/02/01 00:53
Sometimes is not displaying the approval window after the login request sent to the phone. Also, the password option should be off once user selected the option to use please advise, or password should be combined with the Authentication app. Thanks
Fustercluck
by jbrandonf on 2018/09/21 03:10
I tried to love this app. I liked it clean and simple interface. I liked that it connected easily to my outlook account. I waited forever for a watch app. After a couple version testing the beta with no luck I think I’m in the clear once 12 comes out.. nope. Still won’t connect. Deleted Authenticator and moved over to OTP Auth where the watch app works flawlessly.
Backups unreliable!!!
by music0907 on 2019/10/18 09:43
I had an iCloud backup setup. But I was having trouble accessing my outlook account when I got a new phone. So I went into settings and trying to get the backup by turning on backups but that created a new backup and erased my actual backup from my old phone! And there was no way to access the old back up. So now I have to remember which services I was using 2FA with and go through the painful process of resetting all of them again!!! Argh Microsoft!!!
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