Screenshots
Keyword Volume Hits KEI Rank
big little lies
848
3
1
cinemax go
0.00
3
1
hbo to go
61.47
2
hbo tv
0.00
2
hbo on demand
60.94
2
hbo españa
21 K
2
hbo free
64.85
2
the best cartoon movies
0.00
2
much movies app
0.00
2
hbo latino
66.15
1
1
hbo app
46.67
1
spica all hours
0.05
1
girls free and more games
0.00
250
Search Visibility
App name
HBO Max: Stream TV & Movies
Description
HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. Get comfy, because you’ve got 100 years of epic entertainment in your hands. You’ll have unlimited access to all of HBO, together with even more favorites from Sesame Workshop, DC, Warner Bros., and more. More reasons to love HBO Max: Thousands of hours of hit movies, addictive series, and exclusive Max Originals. A personalized streaming experience for up to five viewer profiles. Collections hand-picked by real humans — not robots. Download top titles to watch on your favorite devices anywhere you go. A curated kids’ experience that grows along with their interests. HBO Max Hubs devoted to your favorite fandoms. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your iTunes will automatically be charged at the same price for renewal, as stated above, within 24 hours prior to the end of the current subscription period. You can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase. HBO Max is only accessible in the U.S. and certain U.S. territories. Some restrictions apply. ©2020 WarnerMedia Direct, LLC. All Rights Reserved. HBO Max™ is used under license. For help, please visit help.HBOMax.com. Privacy Policy: https://www.hbomax.com/privacy Terms of Use: https://www.hbomax.com/terms-of-use Manage sharing your data at: http://warnermediaprivacy.com/do-not-sell
Offline download issues
by EP-V2 on 2020/07/13 13:12
Easy enough to download when online. The problem is when you don’t have a connection and you try to watch what has been downloaded. If you start watching, switch to another app, then switch back, you can’t get back into HBO Max to continue watching. It gives a Could Not Connect Error every time and doesn’t let you navigate to downloads page.
Downloading useless
by argjuky2020 on 2020/07/13 09:02
Let’s you download but app doesn’t work without internet connection so pretty worthless
NO HAY OPCIÓN DE CAMBIAR IDIOMA
by pazito01 on 2020/07/13 07:54
The latino sección is bad...need spanish options n all shows and Movies delete the latino genre..Disney plus have SAP options n all shows and Movies
I could watch for forever... literally.
by Steampunkwoat (wolf goat) on 2020/07/13 07:17
I love falling asleep to tv, however I can’t fall asleep to hbo max because it will be on in the morning. I would love an option to turn off auto play like YouTube or Netflix. I get that the “are you still watching?” Screen is annoying to some, but I think there should be an option to have one. I love this app, but I hate that it doesn’t function when I need it to most. Please fix this!!!
The app needs much more Improvement
by drjadid98 on 2020/07/13 05:20
I enjoyed the app content but I’m having problem because I have it on my smart tv, Plenty of glitches and buffering every time you have to go out and go back again
Worst app ever
by NICKNAME123423311331 on 2020/07/13 04:14
Lags, buffers nonstop.
Buffers Incessantly
by Annoyed11111111 on 2020/07/13 04:12
Never could get through any movie without it buffering every few minutes— a Harry Potter movie took us 5 hours to get through because of the constant buffering even after we reset our router and installed the application again as advised by tech support— horrible app.
Terrible Subtitles if mirroring to TV. Deal Breaker.
by Jim NY on 2020/07/13 03:41
No app for LG TV! Almost deal-breaker. Very difficult to Mirror to LG TV, but ultimately doable. However, subtitles horrific! infinitesimal and worse yet, all over the TV screen. Suddenly top left corner to right lower corner In the middle of a sentence! Amazingly stupid. Who wants to watch a 2 hour movie on a tiny iPhone instead of a 65" TV?
11/10 GREAT 👍
by californaearl on 2020/07/13 03:36
HBO has a ton of movies from 1933-2019 and they have all Cartoon Network show’s alot of the adult swim So as rickandmorty AquaTeenHungerForce and space coast to ghost. Close enough made by Quintel the creator of regular show!!!!!! They even have SouthPark its just IS THIS HEAVEN
Subtitles
by karla__c on 2020/07/13 02:45
Doesn’t have subtitles options :(
Unstable freezes frequently
by Sammy0101 on 2020/07/13 02:04
Highly unstable freezes daily support nearly nonexistent they suggest deleting the app and reloading it every time which is far too often
Crazy slow and glitchy
by Mikeyferr on 2020/07/13 01:21
Please fix your app! Getting shows to load is a nightmare. So slow. I’m still waiting!! What is going on! Then no sound, then sound! Help!
Bad parental controls
by enberg1414 on 2020/07/13 01:17
You can set parent controls based on who is watching but once they’re set they can never change. I wanted to change the settings to allow TV PG so kiddos can watch loony tunes but the changes never stick. Additionally if I switch the profile to an adult I’m stuck with the same choices as the kids. This really limits HBO’s library for adults.
So far
by sean_ra on 2020/07/13 01:13
So far .... I like the content. But, too many times in the middle of watching something an error code popped up and had to exit out and play it again. I know it’s not my internet cause all my other services work fine. Also today the sound is delayed and not in sync with what I’m watching. Extremely irritating. I know these are fixable and they will probably will, but it’s a bummer while trying the free trial.
Still not there yet...
by zheksha on 2020/07/13 01:09
Well HBO has great shows and they were buying other shows left and right. So I decided to give it a try. First thing that got me annoyed is ad. Subscription is $14.99 and you still get ads?! Really tho!?! Secondly user interface deserves a bit of work I guess. Additionally the buffering, it almost always buffers at a middle of video. Although I have good internet. My guess is all big tv content companies trying to get into streaming business to compete with Netflix... but still not there yet. It is hard *that’s what she said.
Horrible
by Season94 on 2020/07/12 23:39
I wouldn’t use it if it was free. Terrible. The sound doesn’t work and it take forever to load. Huge thumbs down.
Roku doesn’t get the same shows
by CAG123007 on 2020/07/12 21:54
I love the apps added shows and features but will continue to rate it low until all of these extras are offered on my Roku
Closed Captions
by idsant on 2020/07/12 21:39
There’s no CC or subs on IPhone.
My point of view
by nappyhead2x123 on 2020/07/12 21:17
I really like this app but I what to watch naruto and naruto next generation but it was good tho disappointed
Not impressed
by Good tides on 2020/07/12 20:47
14.99 and none of the good HBO shows is on here .
Please just let us use the old HBO GO
by tfoker on 2020/07/12 20:04
This app is a nightmare!!! HBOGo worked fine so I don’t know why they would end its functionality at the end of July 2020 when this app is still super buggy and isn’t even usable? Fuc% you, HBO Max!!!
“Can’t verify my subscription”
by Melismar on 2020/07/12 19:46
I have premier directv package with att phone and internet. Had access to hbo go and now this app won’t verify my subscription? If it’s broke, don’t fix it. Whats the point of this new app if not to just give people headaches. Please fix this problem ASAP.
SMH Bought it and can’t even use it
by Matt Taddz on 2020/07/12 19:03
I bought hbo max and can’t even use it!! I go to sign in on my Xbox app and it says to go to the website to type the code in! so I do and every time I do it says it’s expired or wrong.Im PRETTY FAST at typing it in..like maybe tops 10 seconds so I know it’s not that, and I’m not blind I know it’s not incorrect sooooo what’s the deal here 🤔😂
The log in credentials are a nightmare
by Sunday Morning Focus on 2020/07/12 18:41
Cancelling this weekend
Great titles
by Diva504 on 2020/07/12 18:26
The only drawback with having such a vast collection of movies to choose from is that there is no feature available to save movies to watch later. You have to watch the movie you want as soon as you see it, and it’s too many others to choose from and remember.
Confusing Layout
by Zoe Alyse on 2020/07/12 18:15
A suggestion would be for my watchlist to be divided into 3 categories of Tv, Movies and continue watching. I am finding it hard to navigate as a new subscriber to HBO. Also, where can I find a suggested for me page?
Amazing content. Terrible streaming.
by Equipo Tigre on 2020/07/12 18:12
Best content by far in a streaming service. The streaming itself, however, is frustratingly horrible. Can’t go longer than 5-10 minutes without it needing to buffer. On average it takes a solid 5 minutes to continue playing if you let it figure itself out. I’ve taken to hitting the 15 sec rewind, then pause and play. That seems to kickstart it. But it continues to happen. Makes watching things a task since I always have to be ready to nudge it along and can’t just sit back and enjoy. Hope it gets fixed with an update or something.
It’s not HBO, it’s ...
by JazHunt on 2020/07/12 16:35
It is painful to use, has an unprofessional look and feel, and poor performance. We all love HBO, it has the best shows on television, but what is wrong with this app development?
Needs work
by Richie BL on 2020/07/12 14:08
The App is ver difficult to navigate. Plus it seems impossible to link your account on HULU if you registered and started your account via the MAX App. So now I have to leave HULU and go open AppleTV to watch. That makes no sense to me. As others have noted, the internal navigation of the App is difficult. It does not give you anywhere near a full list of offerings. Common developers, just copy the Netflix interface.
HBO was the greatest thing ever. This isn’t.
by DanVT on 2020/07/12 12:13
Where HBO had loads of high quality content and incredibly unique series and stories, the additional content added by HBO Max is loads of athetic and unsolved shows, where finding entertainment is like a needle in a haystack. For now, I just go to the HBO section most of the time, but the app seems fully intent on mixing these disparate content sources together into some disgusting and repulsive media jambalaya. If you enjoy picking at the carcass of old and expired attempts at entertainment, reruns, and the memory of HBOs greatness, than this overpriced app might be for you. Just don’t forget to cancel, this is not a place for new content.
Won’t data stream
by anonreed on 2020/07/12 09:28
The app is nice but there’s some sort of bug that won’t let you watch anything using cellular data. I changed the setting to allow data streaming, rebooted the app, made sure it was turned on for all profiles. Kind of defeats the purpose if I can only watch at home.
HBO Go has more content
by Tokyotourist on 2020/07/12 08:02
When HBO Max replaces HBO Go at the end of July I will lose access to all the seasons of any HBO series except for the first one. Unless there is some secret tab I haven’t found that allows you to chose other seasons but it seems they are holding back content for cable subscribers.
Best streaming service imo
by SuavecitoBoy on 2020/07/12 07:46
I think the app is wonderful and it does have a better variety of content but I would love for there to be a language selection. I hope someday that because I really wanna watch South Park en español with my wife again back when it was on Hulu. Other than that is a 5 star app.
Ads are loud
by Spark329 on 2020/07/12 07:19
The app itself is really nice. But the forced hbo ads you can’t stop are ridiculously loud. I mean that 90’s era blasting your ears loud. Either fix it or allow me to shut them off on my phone and Apple TV.
Solution for HBO’s inability to close deal with Roku
by Timmy Times Square on 2020/07/12 07:01
With much frustration finding out HBO GO app no longer would be supported, on my Apple TV 3 and Roku as of the 31st of July. I was left with another kick in the ass. When I discovered the new HBO MAX app wouldn’t be available for both my streaming devices too! But.... I found a perfect work around.. I can either watch HBO MAX on my MacBook or iPhone, which I then Airplay thru my Apple TV and can watch on my TV..
No Spanish,French, portugués etc language options
by Charmander1410 on 2020/07/12 05:25
A wide range of movies and franchises that are well known. My major complaint is that you are not able to select the language you want to see it in. Only English, not very supportive and not to mention the bigger consumer viewer you could take in if you have a multi language option . Only way to see different language movies if they were originally made in that language. If that’s the case why not just leave the studio ghibli films in Japanese and not in English. 🤷🏽‍♂️
Airplay
by airplay 4 hbo max on 2020/07/12 04:59
Will hbo max be compatible with AirPlay?
WHERE IS THE ROKU APP
by mnunez20 on 2020/07/12 03:56
I won’t make this longer than it needs to be: the content is GREAT. Fantastic even. Loading is inexplicably slow, and like others have pointed out, it is not very user friendly in that it’s hard to find where you left off when binging a show. Again, bizarre at this point for a streaming app. But worst of all, I hate that I cannot watch this on my tv with my roku. HBO, please get contracts in order to make it happen. It’s been a month now!
Dc all around
by WsopDav on 2020/07/12 03:27
This is definitely for dc fans, it has all the dc movies and shows, it obviously has more but the Snyder cut coming for justice league and possibly more, this will if successful be the Disney plus of dc instead of marvel, very cool and hope this project progresses
Wish I could like it more
by hemlockhome on 2020/07/12 02:41
I have subscribed to HBO Now for years but the new platform isn’t supported on my Fire tv, when can that support be expected? I’d rather not cancel the subscription but if I can’t watch HBO on my home television, what should be expected...
Can’t use with Rokutv
by Rachetmarie on 2020/07/12 02:13
I had to cancel my subscription because it isn’t compatible with my rokutv.
Volume issues
by Eortiz83 on 2020/07/12 01:32
The commercial volume is great but the volume while playing content on an Apple TV is horrible. Makes me want to cancel my subscription
It’s doing much better now.
by 1800jomama on 2020/07/11 23:49
I like the app. It use to have glitches that would slow or make the video repeat apart it was very annoying. However it started doing that less and then stopped. I watch movies and cast to my tv all the time. 🔥
Need To Add To Different Formats!!!
by $$$ MONCHIS $$$ on 2020/07/11 23:37
HBO MAX NEED TO BE INSTALL ON FIRESTICKS APPLE TVS SMART TVS ETC!!!
Not close enough
by rowdyburns on 2020/07/11 23:36
I downloaded this specifically to watch Close Enough and Adventure Time Distant Lands, but neither show is available to stream somehow? And I added hbo max to my Hulu account, still nothing. Already unsubscribed in less than a day
Not compatible with LG TV
by Tenore4 on 2020/07/11 22:05
Works well with my phone, but can’t watch on my LG TV. Was told HBO won’t give them app and I can’t even stream from my phone.
I can’t download things
by chomy1219 on 2020/07/11 21:49
I love the app! But I try to download something! When I turn my WiFi off for the road, It says “having trouble connecting to HBO MAX” I can’t even reach the downloads! Can you please fix this? UPDATE never mind! I figured it out!
Great additional programming, but has a long way to go technically.
by FloridaGator1Card on 2020/07/11 20:18
While the additional programming is great, I really don’t understand why they didn’t keep the same exact series navigation that you could do in HBO GO and HBO NOW. It was so easy to get to the lists of seasons and their associated episodes, but now with max it’s definitely different. This new app also doesn’t pass through dolby digital 5.1 to Chromecast. I know this because I used HBO GO for years and they worked hard to fix a lot of the bugs along the way. I really hope for the same experience with HBO Max, we just have to report all the problems so hopefully they will work hard to fix them. At least things are generally functional, so that’s a good start, they just have several tweaks to make to get it up to par.
What a waste
by patrick739 on 2020/07/11 19:34
I have downloaded, streamed, believed and more and yet this thing just doesn’t work. Gobble up a bunch of good movies and shows they executed well but then I can’t watch them for $15 a month. Downloaded movies don’t work when you’re even connected to WiFi and the whole point is they’re supposed to be free of WiFi needs. Try to watch a movie while sitting 3 feet from the router and that doesn’t work either. Get it together champs because you have 23 days till my subscription runs out and I’ll never download it again.
“My list” needs improvement
by Angvaz on 2020/07/11 19:19
There should be a specific section where I can assess My list and not have to scrolled to the side to see everything I have added and on top of that I can’t see everything I have added to it, there is some limit. My boyfriend spent hours adding stuff to our Smart Tv app to later realize only part of it is in that list. Please fix that. Other than that, no complaints.
Not available on all platforms!
by WillVal on 2020/07/11 18:04
This subscription is useless when I can’t watch same shows on my TV. There is no HBO Max for Roku so at home I have to watch shows on my instead of my TV. You’re paying for a subscription that can’t be used across platforms, want to cancel subscription because of this.
Don’t even bother
by usernametsken7778 on 2020/07/11 17:25
App crashed every 15 seconds when streaming with AirPlay. The fact that there is no native app for Apple TV makes this service entirely unwatchable. I would give 0 stars if I could.
terrible
by Puppet18 on 2020/07/11 14:17
nobody download this crap its terrible
Absurd payment subscription fee.
by Malann2724 on 2020/07/11 14:03
Why do i have to pay for monthly subscription for this app?? I am already an HBO subscriber in my home TV for decades?? And then to watch from my iphone or ipad i have to pay again??!! Absurd!
Great but needs work
by Jnc71125 on 2020/07/11 06:38
Love that I can watch friends and quite a few shows from my childhood, but they really need to fix the fact that it won’t stay full screen between episodes. I travel for work and watch on my laptop on my bedside all night long and it’s a bit annoying having to click the full screen button every episode. It’s been about 2 months and there still hasn’t been an update, I know there are bigger fish to fry, buuuttt I think I can speak for a lot of us when I say that we’d LOVE this small change.
I upgraded their rating!
by 1 Hot RN on 2020/07/11 04:19
My initial rating got upgraded from one star to five when they made it accessible to those of us paying for traditional HBO through a cable subscription. Thank you HBO. They have a nice selection of stuff to watch, some of which really surprised me.
Junk design
by jk1212 on 2020/07/11 02:49
just start over from scratch it couldn’t be any worse
Unable to cast
by Argodabar on 2020/07/11 02:38
I am unable to cast to my TV like I am with all my other streaming apps
Still no surround sound.
by Ken$$$$ on 2020/07/11 02:32
I wish I never switched from HBO now to this. The sound is awful and is not in 5.1 like advertised. It’s 2020 and no 4K. I am not sure how they added more content and somehow made it feel like there was less to watch. I think I’m moving on. Maybe I’ve watched enough TV.
You had to pay for every movie it was very disappointing
by Piggle3456 on 2020/07/11 02:18
Very upset
Constantly buffering
by Cres Gardner on 2020/07/11 01:28
No matter what tv I use. No other apps have this issue. We have fiber internet and no connectivity issues.
My experience with hbo max
by metalheadjoshie on 2020/07/11 01:13
When I was watching the first episode of Close Enough the audio is being delayed at least by a second off, like it’s not in sync with the show.
Sound quality
by Hiro makumari on 2020/07/11 00:15
Sound quality is so bad can you guys fix that
Hard to use
by FriendlyLJK on 2020/07/10 22:54
Excited by content, but frustrated by the app itself.
Downloaded movies use data
by Yfcyfcgy on 2020/07/10 22:43
While attempting to watch a downloaded movie I used a couple of GB of data. The movie was downloaded completely and I selected it from the downloaded menu.
Can’t stream to my television
by angrypothead420420420 on 2020/07/10 22:37
If you have Roku or Amazon Fire stick and you plan on trying to use HBOMAX, SAVE YOUR MONEY!! The app has been out for two months and I can’t use it on anything but my laptop and phone. Who wants to watch TV on their phone????? Not me. I’ll be waiting for HBOMAX to hurry up and release to Roku. Until then, they won’t get a dime from me.
This a useless app
by maverik7019 on 2020/07/10 21:34
If you pay a subscription through Comcast, which is cheaper, of course you are able to view the program your TV, like you supposed to. But with this app you pay $15/month for the subscription, you are not able to watch on the TV if you connect your phone Mmmmm, make sense??? I think who ever about this model, should think again My subscription will be canceled as fast as the download
Do Not Subscribe
by Brutalion on 2020/07/10 21:24
The concept is great but you can’t watch any of the shows on TV. The app is not available on any of my smart TVs. It’s only available on my handheld devices. That’s not how I want to watch TV. I’m cancelling my subscription. I thought it was a great concept but it turns out it’s a waste of money since it’s not practical.
Essentially a Beta release
by emb4773205 on 2020/07/10 20:48
Sharp looking UI but lacking in the most rudimentary of streaming app functionality. Such is the nature of mobile app development nowadays, even amongst blue chip companies. Still, I had high expectations for HBO.
No screenshots =No subscription
by Vtlynch on 2020/07/10 20:39
It’s insane that these companies treat everything like it’s top secret now. I wanna be able to screenshot a frame I like. I’m not paying $15 a month so you can treat me like I’m in prison while watching. Allow screenshots if you ever want this customer to come back.
Incapable of retaining data
by Xyxgy2 on 2020/07/10 20:17
I hate this app with the burning rage of 1000 suns. Tried to download a movie for a flight, it errored out at 99%. Tried to download the same movie for my return flight home, succeeded... and the app lost it like I had never downloaded it. Garbage. In the modern era with a million choices streaming apps, get literally any other app if you want to actually watch things.
Offline use
by Michael05512 on 2020/07/10 19:38
I love the app and content. But there’s the issue of when I download and go to work where I don’t have phone service. It get error codes and can’t access my downloads. When I reconnect I have to sign back in every time. But when I go offline the issuer repeats
I love the content but....
by christopher terry jr on 2020/07/10 18:19
I really appreciate them for growing the content but things they are doing that are going to kill this app 1. The user interface: the user interface isn’t appealing it’s basically HBO NOW with a different color scheme and more content my child doesn’t like using it because it doesn’t look as nice as other apps like (Disney plus, Netflix , Hulu etc ) they need to figure out start over from scratch like Hulu which had a similar design initially and now it’s more user friendly which this app could benefit from HBO has great content a better UI would result in Millions more downloads I feel just from word of mouth) 2. The Revolving Door policy when it comes to content: no one wants curated lists....Disney plus is doing so well with Disney Plus because they are making ALL of the content they have streaming rights too available to their subscribers. Seems ATT has too many hand and too many thing and conflicting interests and it comes across clear when you have new line and Warner films which are owned by Warnermedia set as timed exclusives. New flash people like consistency and timed exclusives doesn’t scream consistent look at Disney pluses “through the years” category which literally breaks down every Disney film from the early 1900s til now it’s efficient and helps people who are nostalgic go back and look at older things that Disney has done Warner has been around just as long you should have a similar option for subscribers and stop dividing your content or this will never be as big as the other streaming giants
No español
by yunito1983 on 2020/07/10 16:38
Tiene mil errores desde que no se puede ver en Roku desde un pésimo Atencion al cliente de que no se puede ver Audio en español si para este mes no arreglan el problema de audio en español pues cancelo el servicio pues si los latinos no somos de su Interés pues quédense solamente con el mercado anglosajón
Like the app, and the content, but...
by Salvatore Tanelli on 2020/07/10 16:03
Why is HBO Max not on Roku? If I didn’t get this through my cable package, I would 100% cancel. I used to be able to watch Friends on Roku (Netflix), can’t do that anymore. Used to be able to watch South Park on Roku (Hulu), can’t do that.
Can’t unsubscribe
by Woo pity Woop on 2020/07/10 14:46
I signed up for HBO Now not HBO Max, which isn’t viewable on my Apple TV, yet I Lee getting charged and there’s no way to unsubscribe through I tunes or elsewhere. Please refund the past two months. And turn off auto subscriptions
It’s too expensive
by ,msnsmxmx on 2020/07/10 13:39
I’d appreciate it if you make it cheap so more people would get it do you think people are going to pay $14 a month I asked my mom and she said no
Sap
by lookingforhelp1978 on 2020/07/10 13:01
I will love to have the option to watch all the shows and movies in Spanish.
Terrible app
by canyoumakethismoredifficult on 2020/07/10 05:55
Can’t sign in with att unlimited hbo account and can’t sign in with paid hbo now account. App is garbage. Fix it.
Meh
by nittant on 2020/07/10 04:50
Was super stoked to get this but very disappointed. There’s no volume when watching any of the shows.
Content great app not so much
by jmoe1340 on 2020/07/10 04:30
I love having access to my favorite shows, but there’s a lot about the app itself I don’t like. First of all I’ve been experiencing problems with signing in on my Apple TV. Also I would like to be able to skip the intro to shows like friends.
Won’t even open up
by Grhdbfgu on 2020/07/10 04:01
It has all the potential of being my next favorite streaming service but for some reason, when I leave the app and go back in later there’s some sort of connection error. At first I thought it was just my connection but all my apps work perfectly fine, I’ve tried re-downloading only for it to work for a bit before acting up again after I close out the app and go back in later on.
Awful
by kait113 on 2020/07/10 03:46
It does not work! Every single tome I try to long onto another device it always says it’s having trouble connecting and it will not let me in!! I have reset the password already and I don’t know why it’s doing this
This is horrible
by rizintyde on 2020/07/10 03:36
I can’t even log on. I’ve tried using my old hbo now password and log in, Nope. AT&T log in, nope. Resetting my password, nothing has been sent to my email yet so I guess that doesn’t work either. It even asked to verify my account by going to aT&T, when I click the link it provides it just refreshes back to the same page. The transition should never be this difficult and frustrating. I’m giving up tonight, maybe there’ll be an email to reset my password when I wake up in the morning.
Bad
by messa10 on 2020/07/10 03:10
The cast keeps crashing. It is very hectic to remove it from cast and cast again and again and again. Also, there are only very few interesting materials here. Only here because of friends and big bang Not finding it worth the money. If you want to keep up with other apps like Netflix your content needs to be worth the money and app needs to be worth downloading. I may sound harsh but that’s the fact. Hope you improve and I hope I would be back to write good reviews.
It needs work
by austinbnsacnow on 2020/07/10 03:04
It’s not acceptable with voice-over, please fix that?
HBO is a joke now
by Joeandsummer on 2020/07/10 02:59
HBO now is going away. No heads up still confused. No access on fire tv. No thanks then I’ll subscribe to starz. AT&T is ruining what was such a great app and platform.
Broken terrible update
by Dw4321 on 2020/07/10 02:31
I buy hbo via amazon and they totally broke the hbo app so I can only watch via the amazon app. Why do you break stuff for no reason???
Could use more content, but loving it 📺
by AfflictionKing on 2020/07/10 02:23
When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try. So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol. My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in. But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn
Very disappointed and p”$$//
by Ms.Spegal on 2020/07/10 01:32
I have enjoyed hbo now for soooooo long and so happy I didn’t have to buy my GOT collection cuz I had it on there ... but now with the update to MAX i no longer have access ... I seriously have a vizio quantum x m series smart tv ultra hd 4K 1080. And it doesn’t have the app but it advertised it... I went onto my phone where I used to have the app that is now hbo max that updated its self. I tried to make an account to only find out my stuff jus automatically transfers and I will still have auto payments come out of account ... okay okay cool .. I try to log in only to say that my my password was wrong I try one more time says I can’t and that I was unable to use the app cuz of my provider .... I have an iPhone 11 Pro .... are u serious !? So I got mad I went to go unsubscribe but I needed my password so I went to change it on safari only to show I can’t cuz of it being unavailable at this time and my provider doesn’t support hbo max or what ever so I can’t even unsubscribe. While you guys steal my money and lose all ur customers ... jus really poor business clearly it wasn’t ready to be released.... too many bugs too many glitches you can’t even let them get their money back ... I’m so disappointed I enjoyed my shows but with my brand new electronics ... some how the don’t support hbo max .... f$&$@@$! Bs.
Missed timing of a show
by Darren Sengphachanh on 2020/07/10 01:20
I really like the streaming service and all but For some reason I try watching a show I’ve been waiting to come out for 2 whole years (close enough) and it was an awesome experience. Tho I have a problem with a sound error where the voices don’t match the frame of the video. But that’s okay. I’ll try another time
No use, if you have a Roku :(
by Earthgirl457 on 2020/07/10 00:40
I can’t use HBO Max because pay for it through my Roku steaming device. I was really looking forward to using this app but it just brought me disappointment.
Why so clunky?
by modiddly20 on 2020/07/09 23:36
The actual streaming is fine which is the most important part. However, the navigation is by far the craziest thing ever. When you are in the middle of an episode and you back out it doesn’t take you to the rest of the episodes in the series and then you have to search for the series again in the search bar. What? Additionally when you download an episode and you navigate to that episode we are the standard search bar and click play, it tries to stream it rather than going to the downloaded episode.You can tell this happens because it gives you a cellular data warning even though the show is downloaded.
HBO is slacking
by Nightliker on 2020/07/09 22:48
Where to start? Since HBO doesn’t take feedback (or ever respond if you figure out how to contact them), I guess bad reviews is my only option. They have the worst closed captioning of any service. Weekly shows like Last Week Tonight are still spitting out text well into the next scene. It’s completely unwatchable. This is crappy for parents who need quiet and for the hearing impaired. They don’t care. This is the only streaming service that will NOT allow you to use the phone to input search terms, so you have to use their stupid horizontal alphabet to discreetly enter each. letter. Individually. Which means searching for anything take approximately 16 times longer than it should. You can’t use the arrow keys on an ipad pro keyboard (or any keyboard) to fast forward or rewind You can’t use the space bar to pause Right now I’m watching a brand new, HBO MAX cartoon and the entire 2nd episode does not have audio synced correctly. It really seems like heads need to roll at quality control. I have loved HBO since I was 6 (in 1986). I’m super stoked about the Studio Ghibli partnership. I want them to do better. Please?
Can’t even sign in
by 2real4games on 2020/07/09 22:20
This app has a glitch, when I log into my provider and it sends me a one time password, then I enter that it keeps taking me back to choose your provider screen. Annoying
Trouble signing in
by iallum on 2020/07/09 20:58
Frustrated I’m unable to sign in using my tv provider. Keeps telling me it’s unable to verify my subscription. My provider says it’s all good on their end.
Been trying to cancel my subscription
by poetekwarrior73 on 2020/07/09 20:25
Been trying to cancel my subscription because I initially was trying to use the free trial and see if it was something I wanted....it’s not and I was charged 16.00 anyway now I’m still trying to cancel it before next month because I don’t want to lose more hard earned money for something I don’t need or want!
Ads
by Pro_Bro_gamer on 2020/07/09 19:07
All the ads like the random pop in og award winning series is unnecessarily stupid and I only got it because South Park was taken off Hulu thanks guys real dirty trick
Roku Support
by DJoe89 on 2020/07/09 18:48
I like the content, but the fatigue from having to watch the shows I like on a iPad forced me to end my subscription. I’m not an “on the go” viewer unless I’m traveling, so not having the ability to stream the contents of this app on a larger screen eventually became unbearable.
Functionality not quite there
by Madelinebelton292016 on 2020/06/22 21:32
The app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird. One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not? All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!
Very disappointed and p”$$//
by Ms.Spegal on 2020/07/10 01:32
I have enjoyed hbo now for soooooo long and so happy I didn’t have to buy my GOT collection cuz I had it on there ... but now with the update to MAX i no longer have access ... I seriously have a vizio quantum x m series smart tv ultra hd 4K 1080. And it doesn’t have the app but it advertised it... I went onto my phone where I used to have the app that is now hbo max that updated its self. I tried to make an account to only find out my stuff jus automatically transfers and I will still have auto payments come out of account ... okay okay cool .. I try to log in only to say that my my password was wrong I try one more time says I can’t and that I was unable to use the app cuz of my provider .... I have an iPhone 11 Pro .... are u serious !? So I got mad I went to go unsubscribe but I needed my password so I went to change it on safari only to show I can’t cuz of it being unavailable at this time and my provider doesn’t support hbo max or what ever so I can’t even unsubscribe. While you guys steal my money and lose all ur customers ... jus really poor business clearly it wasn’t ready to be released.... too many bugs too many glitches you can’t even let them get their money back ... I’m so disappointed I enjoyed my shows but with my brand new electronics ... some how the don’t support hbo max .... f$&$@@$! Bs.
Great content! App is crap...
by newb910 on 2020/06/12 22:06
I love the content they have. Friends, Fresh Prince, and Big Bang are all great shows from over the decades. They also have a nice selection of movies. At the moment, their “Max” originals are lacking but it’s new so I will give them time. The issue I have is that AT&T has never put out an app that isn’t full of frustrating glitches. This hasn’t changed with HBO Max. For example, most of the time when starting a show or movie, it gets stuck on buffering and no matter how long you wait it will not play. I end up having to go out and restart the show several times. The same thing happens when it auto plays the next episode. Then, when the show does start playing, sometimes it’s a completely different episode than the one I selected. For a company who has massive resources, there’s no excuse for putting out an app that doesn’t accomplish the one thing it’s designed to do. At least AT&T is generous enough to include HBO Max with their unlimited elite plan. That is the only reason I put up with these issues otherwise I wouldn’t waste my money. Update: Most of my streaming’s problems are when I’m connected to my TV through the digital AV connector. It seems when I watch movies or series directly on the iPad it’s not as glitchy.
Great idea but poor execution
by Isome2000 on 2020/06/12 03:48
I love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution.
It’s cool but...
by just axel reviweing on 2020/07/09 02:49
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
Problematic right now, but great potential.
by drewjb25 on 2020/06/01 22:10
First things first: I love the content on here. On the content only, I give it 5 stars. However, the interface (which is still better then HBO GO or NOW) is weird. I have been watching a lot of stuff on here, and I have yet to notice any recommendations tailored towards me. If they are there, they aren’t even noticeable. When I open it, it gives me the Featured TV and Movies, and not things they think I would like. My second complaint about the interface is that, say I want to watch a horror movie. I go to the menu and scroll down to Horror. Instead of things being in groups and sectioned out, it’s just one big list, and you have to scroll A-Z to see the options. This is annoying as hell, because I don’t know what I want to see, and looking through Horror movies A-Z is annoying. (again, recommendations would help!!). While we are talking about A-Z, on the phone, you can only see 4 movies at once (2 per row, and you can see 2 rows). They need to make it easier for you to see more at once. Overall, I recommend getting it (I have been enjoying Doom Patrol!!), it’s a really nice streaming service, even if the ghosts of HBO Now haunt the interface. EDIT: I have found the recommended section in the search tab (why there??), but it only has 4 movies and 4 TV shows (and I have seen one of the movies, but it’s still there...). Come on HBO, you can do better then that.
HBO Now My List is missing
by mrhoni on 2020/06/04 14:28
Update 6/4/20 - Developer response was not very helpful, including the link that was provided in developer response. I’m not certain that the link was telling me that My List was not supposed to transfer to the new app and be available. I know where My List was supposed to be and I know where new items added to the list in the new app will show up, but irritated that I have to search and add again all items that were on my list. Good thing it was not a huge list. After updating HBO NOW on my Apple TV to HBO Max, I no longer have a My List or at least can’t find it. I found the Joker movie, which was on My List prior to update, and added it to My List. However, I can’t find My List to even see the Joker is added to it in HBO, but I can see it in HBO Max, but still all my My List from HBO Now are not there. Now I’m just doing searches for movies that I have on a separate list. I searched for Glass, find it, and now instead of My List its added to Up Next. Where the heck is Up Next?
Forced into HBO Max
by AshB1717 on 2020/07/08 19:21
I liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point. I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly.
Not working
by Ms Angie on 2020/06/21 23:45
Currently I use this through my cable provider (wow! Cable) without signing up for an hbo Mac account and I’ve used it twice so far with no problems, it allowed me to make a profile and cast through chromecast. Each time I’ve used it is has not saved that I’ve logged in before. I have to go through the entire log in through my cable provider every time. I’ve done this today and when I go to play an actual video it automatically says I’m not logged in and starts over. It will not play as of today. Every video I try keeps saying log in even though the play button finally appeared after logging in before. Don’t know what to do other than to say it’s currently unusable. Seems like when it works it’s great but it has to work. I don’t like casting a show or a movie to be an entire process of searching providers, logging in, starting over...each and every time. Please save our provider information and please figure out why it’s currently unusable.
Could use more content, but loving it 📺
by AfflictionKing on 2020/07/10 02:23
When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try. So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol. My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in. But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn
5 ⭐️ for HBO but 2 ⭐️ for the rest
by Phunkedawg on 2020/05/27 20:06
I had huge expectations for the new HBO Max. I woke up, updated my app, and proceeded to check out the “new” offerings. Though I still thoroughly love HBO’s original content, I am left a bit disappointed in the Max content. Impractical Jokers only has the first two seasons; I had hoped for the whole original Looney Tunes series; there’s not a whole lot of the DC content as I was expecting; just a lot of old movies and incomplete series. Hopefully they will absorb all of DC’s content in the future and add complete seasons of stuff that’s missing. Besides those issues, the app seems clunky with much of the content images barely loading on my device. I would blame my internet, but all of my other streaming apps work fine, as does the original HBO content. I’m sure things will improve in time, but until then, I will only give the app 3 stars.
Poorly considered app
by Christopher91206 on 2020/05/31 22:39
1) Auto Play: you can’t turn it off, it won’t turn itself off. If you fall asleep watching a series, it will play all night. Good lock finding where you left off 2) If you watch a series that is not on your “list,” it’s hard to get back to it without using the search function. “Continue Watching” takes you back to the last episode of the series you finished watching with no apparent pathway to choose an episode from the series. (So from the “continue Watching” menu, if you last watched Episode 5 of a series, it’s easy to rewatch Episode 5, but not so easy to get to episode 6.) 3) The thing I hate about Netflix is that it is hard to find content—there’s so much there that you’re not seeing. Netflix at least tried to cater to your likes, to give a selection based on your viewing preferences, but this basic issue of streaming services was made worse with HBO Max. They seem to offer you some basic selections, and there’s no real education about what’s there. 4) Searching movies by genre is convoluted. The page never loads all the way. It loads 12-15 selections then stops. If I Choose a movie, then back out of that screen, it will load a few more movies, but finding material is a nightmare, the bigger the catalog, the worse the problem. 5) No Roku. I can’t use it in my living room. (As usable as it is.) I can’t believe this is the best effort of one of the biggest media companies on the planet.
Love HBO Max
by Gshyne87 on 2020/05/27 17:47
I didn’t have a problem with logging in with my hbo now information I just wish it was available on roku tv maybe in the future. At least it’s available on all my iOS devices, xbox one s & playstation 4 the only bit of a downside no 4K HDR10 content. I was glad to find out I can watch og teen titans, rick & morty, impractical jokers, the boondocks, fresh prince of bel air, adventure time, tom & jerry, also all seven films of harry potter. The hbo max hubs include dc, sesame workshop, tcm (turner classic movies) along with studio ghibli, cartoon network collection, adult swim collection, crunchyroll collection & looney tunes. My overall experience is great I still enjoy it i’ll definitely be keeping my hbo max subscription because they’re just gonna add more content next year & i’m looking forward to it all.
Language selection
by Cjml2 on 2020/06/09 20:38
When I saw the list of anime that was added I got pretty excited however when I noticed only a few of them come with both English and Japanese language while the rest only come in Japanese audio and many of those anime series I know have English dubbed versions of them as well but HBO MAX doesn’t have them. Also the old Godzilla movies that are on there which I was pretty excited to see but found only two out of all of them had English audio while the rest were Japanese audio only. I’m sorry but to each their own if they understand the Japanese language or don’t mind reading subtitles but for me after work when I want to watch an anime series or an old Godzilla movie I’m not in the mood to read subtitles after a long day of work. I’m sorry but the app and the HBO MAX service is lacking and right now all it’s good for us just steaming HBO content new movies and the DC universe movies
Fix the list
by JaxGam on 2020/06/07 09:17
So I was pleasantly surprised with all the content. Specifically the older series like Fresh Prince and the TCM, Looney Tunes and DC hubs. Plus some great Criterion Collection selections. The sole reason for my 3 star rating is the My List function. I went through the vast content and added several things to my list. First, your list is not easily located. It’s on the main page. There isn’t a Home icon (Apple TV App) so you have to back into it using your Menu button on the remote which takes you through all the visited screens. So if you browsed different hubs or categories, you have to back through all of those to get to the home page. Once I found my list, I scrolled through to find my last 8 or 10 additions and the last option to “See More.” When I select that I get redirected to the top of the home screen. So after I spent all that time building my list so I won’t have to endlessly search for content I like later, I can’t even access the bulk of it. While I can deal with the inconvenient way of accessing the home page, the My List option isn’t functional so serves no purpose to me. Wasted a chunk of my life browsing and adding to a feature I can’t access. If that is fixed, this app would easily be 5 stars for me.
Maybe a few bugs?
by captainahole on 2020/06/26 00:46
I love all the content as compared to the original HBO, and the app itself is easy to use and navigate. However, every time I leave the app to check a message or if I turn off the screen, it closes out the app entirely and I have to restart it, and it resets whatever I was watching back to the beginning. It doesn’t save my watch progress. Also, it resets my downloads back to 0% every time the app closes. Please make it to where it can run in the background and not close entirely if I have to leave the app or turn off my screen. It’s very frustrating when I want to watch or download something and it resets my progress every time I have to do something else in my phone (iPhone). Otherwise, it’s a great subscription, I just think the app just needs more optimization.
WHY???
by Alice Valkyrie on 2020/06/03 07:31
The old NOW app won’t even load without this update, which I cannot download because my iOS isn’t supported (it’s not even that old, why do this-don’t you want as many customers as possible)? The new app is not supported on roku either. TL;DR: This is a premium streaming network with exclusive streaming rights to one of my favorite shows (that I’ve been unable to stream since January b/c of your deal, so, you know, thanks for that too) and I. CAN’T. EVEN. USE. IT. 😡 Guess I’ll finally be buying the rest of the Blu-Ray box sets for new Doctor Who (and perhaps a couple of HBO shows) and forgetting this app exists unless things change quickly. Even my satellite provider hasn’t offered HBO for over a year now. I literally have no way to access your content anymore w/o buying DVDs/Blu-Rays. This will mean significantly less money for you in the long run (because I won’t be buying shows I’ve never seen on the chance I’ll like them) but apparently you don’t care. 🤷‍♀️
HBO changing so often and do not care about customer experience
by TrustMeIPlayaDrOnTV on 2020/06/20 16:04
We were long time customers, but with all the changes from cutting ties with Dish, then going to the Now platform, then the Max platform its caused too much headache. Content isn’t that much better than Netflix to be worth the constant headaches. HBO can’t even keep their own online FAQs with links to the right places to log in. I don’t think they have the right man power behind their technical solutions - stretched too thin with frequent changes and having to support Now, Go, and Max platforms concurrently. Their app streaming quality sub-par on multiple different platforms and devices I’ve used. They are experts in entertainment not software, and it shows! Also not so great at making transitions easy for customers. Don’t waste your money, wait to buy until they get their model back to working with providers. They aren’t handling the transition to direct delivery themselves very well.
Garbage
by tord furgeson on 2020/06/03 01:55
When HBO max launches my account was apparently deleted. When trying to access the Catalogue I was told that I hadn’t had an active account since June of 2019 despite using and being charged for hbo now until last week. After called customer support twice, being told I would be contacted about my issue being escalated to someone who could help me I called today to try and find out how to stop further charges for an account I was unable to use. The operator stated canceling was simple and with no attempt at retention canceled my account. When I inquired about a refund for the charge I received on the 28th he told me that hbo has a no refun policy. Further inquiries led to findings that someone had fixed my account without notifying of the resolution to my escalation and that I’d just canceled service and would be charged to reactivate. So now I’m without hbo and cannot receive refund for service hbo’s error prevented me from using. Great customer service.
Lol how does this get released
by Gaspatchosoup on 2020/07/01 17:15
This service is such a mess it’s not even funny. So today in the just added section they added the newest fantastic 4 movie that bombed. The icon is the new movie but when you select it the main movie is the original one with Jessica Alba and Chris Evans but the one below it is a picture of the new one and says extended version. No matter which one you select it’s the old movie. Has HBO just been released or has the service been around for a long time? Another thing is take mad tv where most of each season is missing random episodes and if you watch episode 2 and the next one is 4 it will bounce you back to the menu cause it can’t continue episodes if they are not the very next one. For the price this is and the mess that it is it’s not worth it at all. Never have I ever experienced issues like this with other services that haven’t been around as half as long as HBO.
No WiFi...No Video
by tjseagrove on 2020/06/28 21:54
So, I download a few videos to watch while traveling. I start watching one, then have to board the plane. Now that we are in the air I decide to watch the rest of the video...would you believe, the app won’t open up to let me watch the video because it can’t reach the servers. What is the point of downloading if you can’t watch them “off line” ???? Another annoyance...if you have a downloaded video and you click on the video from the main menu, even though it says it is downloaded, it will stream the video instead of using the downloaded data. You have to goto My Stuff and look at the downloads and play from there. Once on the ground (from the scenario above) I didn’t have WiFi but did have cellular so the app opened but I had the app set to not stream over cellular. That is how I found the streaming issue. Simple fixes...
Great additional programming, but has a long way to go technically.
by FloridaGator1Card on 2020/07/11 20:18
While the additional programming is great, I really don’t understand why they didn’t keep the same exact series navigation that you could do in HBO GO and HBO NOW. It was so easy to get to the lists of seasons and their associated episodes, but now with max it’s definitely different. This new app also doesn’t pass through dolby digital 5.1 to Chromecast. I know this because I used HBO GO for years and they worked hard to fix a lot of the bugs along the way. I really hope for the same experience with HBO Max, we just have to report all the problems so hopefully they will work hard to fix them. At least things are generally functional, so that’s a good start, they just have several tweaks to make to get it up to par.
Downloaded Feature Needs WORK
by Carz333 on 2020/06/22 01:39
I was very happy to see Batwomen available on here for download! I had an upcoming road trip and needed something to watch during it, Batwomen being what I thought would work. So, I downloaded it, but it kept making me restart, had a hard time loading, and didn’t download in order (not that that’s much of a problem), it was overall very frustrating. Although this all could have been because of my WiFi. Eventually I was able to download the episodes I needed, but then when I went into the car to try and watch them none of the episodes would load, even though they were downloaded. I really don’t understand why this won’t work, I understand this is a fairly new app, so malfunctions are expected, but I hope this can be fixed soon so that I can watch Batwomen on my next road trip!
Good content, Bad UI and Optimization
by Person who reviewed this. on 2020/07/01 19:00
The first part of the title is self explanatory so I’ll skip to the second. The user interface can be frustrating to use. It isn’t easy to access other episodes. Not all content that qualifies for the “last chance” and “just added” categories actually shows up there. What annoys me most, however, is how poorly optimized the iphone app is. It takes longer than many of my other apps to open, but that wouldn’t be so terrible if it stayed open while I use other apps. I could switch to a messaging app for a few seconds, come back, and it’ll have to reopen. That’s my biggest gripe. It’s a new service, but some of these things have been done so much better by other services that I wonder how they can exist this way at all.
Great selection and almost great interface
by admmikal on 2020/05/28 03:15
Would’ve rated it higher except for the search feature on the tvOS version of the app. It is absolutely inexcusable to force users to type in a search query letter by letter on Apple TV like that. There is dictation support and keyboard support using your iPhone or iPad to type. Instead you chose to make it as difficult as possible to do a search and is the most difficult streaming app to do a search on Apple TV with. You don’t make someone a computer or tablet search like that, why did anyone think it was a good idea to do it on Apple TV when it’s just as unnecessary? Other than that it’s a great app but when the purpose of an app is to curate and allow people to search a database, it’s inexcusable to make searching so unnecessarily painful.
Refuses to work off of WiFi/cellular
by mnyc80 on 2020/06/11 16:30
What’s the point of allowing users to download content if the app insists on a connection even to simply open? Even when I get it to open, it’s impossible to tell if a video is playing off of the app or sucking up my data. A major fail for such a well-funded app. Update to developer response: Even when I start watching from the downloads section I get a warning about data usage anytime I venture away from WiFi signal. If I then turn off cellular to make sure my program is playing from the download and not using data, the app refuses to open due to lack of signal and says “try again.” When I ultimately get back into the app and return to my downloads, the program does not remember where I left off and restarts from the beginning. In short, this app still needs a lot of work.
Subtitles Will NOT Work On Mobile App
by dirtyspringwash on 2020/06/08 09:47
I enjoy this app for the most part but since launch day, I have not been able to get the subtitles to turn on. With everything I watch, I’ll go and click on the “CC” option at the bottom right of the screen and nothing ever happens. No subtitles show up at all on the app for me. I was able to get it to work on the computer, but I primarily use the app on my phone and prefer to watch this way, but it’s very hard for me to watch anything without subtitles. Is there a way I can fix this? I spent an hour talking to an HBO rep on the chat and she unfortunately couldn’t figure out how to help either. I even went to the help page on the app, but it’s completely useless. Please fix this!
Internet Disconnect
by grendel666 on 2020/06/12 20:53
I thought this would be as good as the previous versions but no. I was trying to watch the beforeigners and after a little bit into the show I would get a message that it was not available. After a few times of this I noticed that my router would reset itself and reboot. I don’t need someone saying that it is my equipment since this only happens when I use this app. Until they fix this issue it looks like I will be spending money on something that does not work. I did an online search and noticed that people where having the same issues. I doubt that will fix this anytime soon and will probably only respond by saying contact there support team. Why should I do that if I explained the issue in this review. This is not a thing that should not go unresolved.
It’s not to great....
by Apex_550 on 2020/06/05 01:55
The first thing that I’d like to clarify is a bug, when launching the app sometimes it glitches and closes the app immediately which can get annoying sometimes. I also think there should be more movies and tv shows in the kids category because there really isn’t many compared to the other categories, the last thing I’d like to add is that since the tv show “Steven Universe” is added shouldn’t there be “Steven Universe: The Movie” and “Steven Universe Future” along with it since it’s a continuation of the show, this is just a recommendation not a bug issue or anything, other than that this app is so far pretty great and I can’t blame it too much for its issues since it just came out and that will be all.
Ad volume is out. of. control.
by Reb8198 on 2020/06/20 02:51
Overall, HBO max is much the same as its predecessor, HBO now. I have one major complaint. The volume of the occasional advertisement before a show is SO much louder than the program that it scares the living daylights out of any person or animal in earshot (distance estimate: 5 miles). The worst is when I happen to step away while an episode ends and the next episode’s ad comes up and I have to come running from another room to mute the tv lest my neighbors think I’m murdering someone under cover of the cacophony. My pets run pell-mell for the safety of the bedskirts, convinced the world is ending. The volume discrepancy is so extreme that only hyperbole can begin to describe the trauma this sound imbalance inflicts upon unsuspecting viewers.
“HBO to the max”, could be.
by Emmanuel Joy Massey on 2020/06/06 00:42
The app has quite a few bugs and glitches that need to be fixed. Also, for the downloads section, the TV show downloads should be grouped as a series rather than being downloaded as individual episodes, just like how some of the other services do. That seems very much clustered, IMO. Content don’t play at times. They don’t even download at times. I also think that there should be an option to download an entire season of a series. Many features that were promised during the presentation are missing as of now and I hope those are added sooner rather than later. So far, I like the service but it can and I hope, will be better with time.
HBO Max is fine but could be better visually
by Agreobnr on 2020/06/11 05:43
I like the hubs and the way HBO Max is organized, but they should improve in visually. Like instead of circles, the profile pictures should be characters from the WarnerMedia library like from Sesame Street, Adult Swim, HBO, Cartoon Network, Warner Bros, DC, etc (kinda like for Netflix and Disney+). Also, I wanna see all the episodes of TV shows at once quickly instead of scrolling down in the end which could take forever so decrease the episode sizes when I look at a season so it can look nice. Aside from what I said, HBO Max isn’t awful: it has fine display and great content. Can’t wait to see the changes to the app in the coming years!
My new favorite app...?
by Kris_tendo on 2020/05/27 17:15
The only thing that really disappointed me was Boomerang not really being a part of this service. I mean it’s nice to see some shows from boomerang make it on to MAX, but I wish they had more. I have seen some of the shows that are on MAX and was blown away by how high quality it is. I really wish the person who said they were not gonna add much from Boomerang didn’t say that because I really wanted to see old Hanna Barbera look so high quality. Yes, I know the app just launched, but it launched with lots of shows, all with full episodes. By the way, how do you make (Technicolor) Popeye look so high quality?
Decent but can be improved
by Awesomerate1232 on 2020/07/07 00:12
First I want to say that the purple theme is very nice - it’s unique compared to other streaming services. However other aspects of the UI needs working on. It feels smooth but slow, would like things to be faster. Also, it is hard to get to the next episode when you aren’t on the homepage - only way is to go to the end of the video and click on the next episode pop up. Not to mention in the “Continue Watching” section, it’s hard to go back to the main title and have a look at all the episodes in that specific season (and its description) + other seasons. Would also like 4K/UHD/HDR support on iOS devices so we can’t get the best video quality.
Great app but needs some work
by Ayden Girl on 2020/05/27 23:11
HBO Max is wonderful but one thing that needs improving is the loading when we go back to the home screen it takes a long time to load the home screen or when we press the back button when we want to change our mind on a show. Or even starting the app up on the tv it takes a while to load and I know it’s the first day so that’s probably why it’s doing that. But that is the only constructive criticism I can think of. Other than that the app is great it has all the shows I love especially the old cartoons we would watch as kids and Friends of course! You guys should get the app it’s great
Worked great... for about a week.
by ppleBoi on 2020/06/29 04:17
Have always loved HBO, so upgrading to Max was a no brainer. But after using the service for about a week, I am unable to view content. I have my account linked through AT&T but am unable to view content as it asks me to subscribe or link my account, which was working perfectly when i signed up. AT&T nor HBO can help, both keep telling me the other service is the issue. So as of now I pay for something I cannot use in hopes that it starts working again. I honesty never complain but I don’t know what else to do. If the service through the app doesn’t work, it’s useless to me. I would love to keep watching their content, but I simply cannot, hopefully they get a grip on their service link issues soon.
It’s the same thing
by cheny414 on 2020/05/28 23:08
It is literally a re-skin of HBO Now and even though they added some shows to the service, it isn’t a brand new experience that HBO is trying to get everyone to believe. There is no 4K HDR. There is no native support on my LG webOS TV. There is no subtitles in non-English languages. There is no built-in rating system. The new website still doesn’t truly stretch to full screen which bothers me in a weird way. Good thing is that it doesn’t cost anything extra compared to the original HBO Now, so it can only mean good things for you if you are already a frequent/long time subscriber. However, you’ll be sorely let down if you were expecting a brand new experience.
Great app
by Victor Freezz on 2020/07/01 15:15
I always have the HBO app on my phone it’s very useful for entertainment when you’re somewhere far we’re just waiting for someone and now the upgrade to HBO max which I also enjoy but I wish there was differentGrade levels of payments like they just have it monthly I wish they would come up something like three different levels like monthly every three months and yearly I would prefer a yearly subscription because it would make payments and budgeting so much easy Hopefully take a look into that but I have no complain about the app I love it thank you
HBO is slacking
by Nightliker on 2020/07/09 22:48
Where to start? Since HBO doesn’t take feedback (or ever respond if you figure out how to contact them), I guess bad reviews is my only option. They have the worst closed captioning of any service. Weekly shows like Last Week Tonight are still spitting out text well into the next scene. It’s completely unwatchable. This is crappy for parents who need quiet and for the hearing impaired. They don’t care. This is the only streaming service that will NOT allow you to use the phone to input search terms, so you have to use their stupid horizontal alphabet to discreetly enter each. letter. Individually. Which means searching for anything take approximately 16 times longer than it should. You can’t use the arrow keys on an ipad pro keyboard (or any keyboard) to fast forward or rewind You can’t use the space bar to pause Right now I’m watching a brand new, HBO MAX cartoon and the entire 2nd episode does not have audio synced correctly. It really seems like heads need to roll at quality control. I have loved HBO since I was 6 (in 1986). I’m super stoked about the Studio Ghibli partnership. I want them to do better. Please?
Unable to Sign In
by LynnB80 on 2020/05/28 07:31
I was just watching hbo now a few hours ago. My mistake was to to update the app. I signed in with my email and password after updating and now I just get messages saying currently unavailable through your provider. However, I signed up through Apple store, same email and password. iPad is brand new, latest iOS, reinstalled the app, restarted iPad, asked for another password as that was suggested by the site and still got the currently unavailable when I only tried to reset my password. This app should not have been released as clearly there are bugs. As of this time, I suppose I will have to wait to visit desktop site on my laptop and unsubscribe from the service and billing. I may or may not resubscribe in the future, currently super frustrated with this app.
Downloading issues on cellular and other issues
by EdErickson on 2020/06/18 16:49
Downloading continues as long as the screen doesn’t go dark. Upon relog in to my phone via Face ID, the app is closed. I have to reopen. And last screen with the download isn’t what I see. I’m presented with the home screen. I have to navigate to the screen I was at. The download progression has reset to needing to restart the download. I am using a IPhone 11 Pro Max. Quality is good but some navigation, layout, and actions are frankly not very well designed for efficiency. Including the above issue of lack of persistence of the last screen I was at. Continually restarting at the home screen is aggravating when in and out of the app. Starting episodes that have been downloaded and rewinding/fast forward in then is way too slow. It behaves as if I am steaming in a lower bandwidth situation. Finding and deleting downloads is a confusing, tedious process with too many steps. I should just be able to swipe left on it to see a red X and then delete. Something like that.
Needs way more testing and bug fixes..
by Dannydiddy on 2020/06/01 17:12
As an avid Friends fan, I was ecstatic to hear that both that show and my other favorite (SaTC) would be all on one platform. However, the platform has to actually work! I can navigate through the app, but no video will play—from any tv show I click on. It will give me a black loading screen, but then after several minutes says it can’t play the content. This seems like a very poor rollout considering you cannot get the app on Prime TV nor on Roku. First they don’t offer it everywhere, then where they *do* offer it, it seems like they didn’t properly test because bugs are popping up everywhere (subtitles have been an issue for others I know that have downloaded the app). Who approved this release to production????
First world problems.
by lillith1208 on 2020/06/07 14:58
I cannot change my tv (which is a fire tv) therefore I cannot watch HBO Max. I know there are issues over the contracts but I was really excited to watch hbo max, checked each day to see if the app had updated, and then to find out that it’s not available to me because of my tv?... that’s a no from me dawg. I do not have a laptop, and why would I watch tv on my tiny phone when I specifically bought a new and larger tv less than a year ago. My only “gaming” systems are a PS2 and 3 (too old for the app). The other TVs I have access to (but watch maybe for 2 hours a week)? Not smart TVs, but have a Roku plugged in to them. Why would you not have contracts figured out with two of the largest streaming providers BEFORE you launched and hyped up the app/upgrade?
Downloading is always an issue
by ndaghed on 2020/07/08 03:46
I have had this app for a few days and downloading things to watch function is not working. The past 2 evenings I’ve downloaded things to watch and the next day when I go to watch they are not there anymore. The first time it happened I thought it was fluke. Then it happened again the second time. So this third time I attempted to download a move again I waited for it it finish, made sure it was in my queue, and to double check decided to exit the app to check back and the movie is NOT there. It’s frustrating because I’ve attempted to download this movie so many times on this third evening and nothing works. As someone that needs to watch movies in the background at work this is a waste of a subscription.
Incredibly good for version 1
by krakencracker on 2020/07/06 19:29
This app is new so it’s a bit jenky but that’s what you expect. It’s quality is belittled by the absolute quality of TV and movie selection. There is no comparison to other streaming platforms. It is stacked with amazing content from originals all the way back to classics. It’s a single hub for all the screen staring that you could want to consume. So who gives a F if it ain’t the smoothest app yet. -Also I’m not a secret rep for HBO I’m just an aspiring cinephile. I’m objective enough for example Netflix is another good service but people already know that. Peace
Nice content, some issues that can be improved.
by A Random, But Important Critic on 2020/05/27 22:28
I like this streaming app because it has some of the content that I want to watch. I think it just needs better organization. It also needs a trending list and a recommendation list. The HBO, DC, Adult Swim, Looney Tunes and TCM buttons should be near the top like the other services to better guarantee navigation. Also, there’s not a lot of content in the DC section. Or original content. Which I know is hard for a service that just launched. But there isn’t a lot of older content for DC. Other than the content, organization and navigation issues, I will still continue to stream HBO Max. There is enough to enjoy for a while.
Good for the most part
by Jaylen's Group on 2020/05/27 16:25
All the shows I’ve watched over the last 10 years are on here so I’ll be binge watching for weeks to months, this has all 7 Harry Potter movies. Everything on here is good. I do have a complaint about the amount of dc content you have. You have all the newer ones like Wonder Woman, Aquaman, and Joker but lack films like the dark knight and the old Superman movies which were promised at launch. As I do enjoy the Tim burton Batman movies I feel as the dark knight trilogy was the peak of the franchise so I hope in the next few days you add these movies.
HBO Max just outstanding start
by Darius305 on 2020/05/27 09:42
I have been a fan of HBO when I had cable that would be my go to bundle deal for everything else I was gonna need to see my favorite titles. Fast forward today now we have everything we could have ever asked for at your fingertips I love the interface could be a little faster when swiping through the screens but very intuitive. I can’t wait to take a deep dive into all of my childhood memories, movie and tv shows and exclusives this is truly everything I could have asked for in a streaming app. ☺️
Great content but slow loading & poor platform availability
by kaxxie on 2020/07/04 17:42
The content available is great, and once watching the viewing experience is generally good — but the initial loading of the app itself and the videos within is often very laggy. I see the little loading dots running across the screen and wait and wait. This lags happens too when I pause play to leave the app, use another app, and re-enter. If/when the lag improves, I’d definitely rate highly, because the content is indeed good and the layout and navigation of the app seem intuitive and appealing. However, the lack of availability via Roku and other platforms (Ex. via cable providers on tv rather than desktop or mobile device) is a major drawback! Can this not be improved?
Rating Trends
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All Versions
3.0
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Current Version (50.2)
3.0
5,384 total
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App name
HBO Max: Stream TV & Movies
Description
HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. Get comfy, because you’ve got 100 years of epic entertainment in your hands. You’ll have unlimited access to all of HBO, together with even more favorites from Sesame Workshop, DC, Warner Bros., and more. More reasons to love HBO Max: Thousands of hours of hit movies, addictive series, and exclusive Max Originals. A personalized streaming experience for up to five viewer profiles. Collections hand-picked by real humans — not robots. Download top titles to watch on your favorite devices anywhere you go. A curated kids’ experience that grows along with their interests. HBO Max Hubs devoted to your favorite fandoms. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your iTunes will automatically be charged at the same price for renewal, as stated above, within 24 hours prior to the end of the current subscription period. You can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase. HBO Max is only accessible in the U.S. and certain U.S. territories. Some restrictions apply. ©2020 WarnerMedia Direct, LLC. All Rights Reserved. HBO Max™ is used under license. For help, please visit help.HBOMax.com. Privacy Policy: https://www.hbomax.com/privacy Terms of Use: https://www.hbomax.com/terms-of-use Manage sharing your data at: http://warnermediaprivacy.com/do-not-sell
Offline download issues
by EP-V2 on 2020/07/13 13:12
Easy enough to download when online. The problem is when you don’t have a connection and you try to watch what has been downloaded. If you start watching, switch to another app, then switch back, you can’t get back into HBO Max to continue watching. It gives a Could Not Connect Error every time and doesn’t let you navigate to downloads page.
Downloading useless
by argjuky2020 on 2020/07/13 09:02
Let’s you download but app doesn’t work without internet connection so pretty worthless
NO HAY OPCIÓN DE CAMBIAR IDIOMA
by pazito01 on 2020/07/13 07:54
The latino sección is bad...need spanish options n all shows and Movies delete the latino genre..Disney plus have SAP options n all shows and Movies
I could watch for forever... literally.
by Steampunkwoat (wolf goat) on 2020/07/13 07:17
I love falling asleep to tv, however I can’t fall asleep to hbo max because it will be on in the morning. I would love an option to turn off auto play like YouTube or Netflix. I get that the “are you still watching?” Screen is annoying to some, but I think there should be an option to have one. I love this app, but I hate that it doesn’t function when I need it to most. Please fix this!!!
The app needs much more Improvement
by drjadid98 on 2020/07/13 05:20
I enjoyed the app content but I’m having problem because I have it on my smart tv, Plenty of glitches and buffering every time you have to go out and go back again
Worst app ever
by NICKNAME123423311331 on 2020/07/13 04:14
Lags, buffers nonstop.
Buffers Incessantly
by Annoyed11111111 on 2020/07/13 04:12
Never could get through any movie without it buffering every few minutes— a Harry Potter movie took us 5 hours to get through because of the constant buffering even after we reset our router and installed the application again as advised by tech support— horrible app.
Terrible Subtitles if mirroring to TV. Deal Breaker.
by Jim NY on 2020/07/13 03:41
No app for LG TV! Almost deal-breaker. Very difficult to Mirror to LG TV, but ultimately doable. However, subtitles horrific! infinitesimal and worse yet, all over the TV screen. Suddenly top left corner to right lower corner In the middle of a sentence! Amazingly stupid. Who wants to watch a 2 hour movie on a tiny iPhone instead of a 65" TV?
11/10 GREAT 👍
by californaearl on 2020/07/13 03:36
HBO has a ton of movies from 1933-2019 and they have all Cartoon Network show’s alot of the adult swim So as rickandmorty AquaTeenHungerForce and space coast to ghost. Close enough made by Quintel the creator of regular show!!!!!! They even have SouthPark its just IS THIS HEAVEN
Subtitles
by karla__c on 2020/07/13 02:45
Doesn’t have subtitles options :(
Unstable freezes frequently
by Sammy0101 on 2020/07/13 02:04
Highly unstable freezes daily support nearly nonexistent they suggest deleting the app and reloading it every time which is far too often
Crazy slow and glitchy
by Mikeyferr on 2020/07/13 01:21
Please fix your app! Getting shows to load is a nightmare. So slow. I’m still waiting!! What is going on! Then no sound, then sound! Help!
Bad parental controls
by enberg1414 on 2020/07/13 01:17
You can set parent controls based on who is watching but once they’re set they can never change. I wanted to change the settings to allow TV PG so kiddos can watch loony tunes but the changes never stick. Additionally if I switch the profile to an adult I’m stuck with the same choices as the kids. This really limits HBO’s library for adults.
So far
by sean_ra on 2020/07/13 01:13
So far .... I like the content. But, too many times in the middle of watching something an error code popped up and had to exit out and play it again. I know it’s not my internet cause all my other services work fine. Also today the sound is delayed and not in sync with what I’m watching. Extremely irritating. I know these are fixable and they will probably will, but it’s a bummer while trying the free trial.
Still not there yet...
by zheksha on 2020/07/13 01:09
Well HBO has great shows and they were buying other shows left and right. So I decided to give it a try. First thing that got me annoyed is ad. Subscription is $14.99 and you still get ads?! Really tho!?! Secondly user interface deserves a bit of work I guess. Additionally the buffering, it almost always buffers at a middle of video. Although I have good internet. My guess is all big tv content companies trying to get into streaming business to compete with Netflix... but still not there yet. It is hard *that’s what she said.
Horrible
by Season94 on 2020/07/12 23:39
I wouldn’t use it if it was free. Terrible. The sound doesn’t work and it take forever to load. Huge thumbs down.
Roku doesn’t get the same shows
by CAG123007 on 2020/07/12 21:54
I love the apps added shows and features but will continue to rate it low until all of these extras are offered on my Roku
Closed Captions
by idsant on 2020/07/12 21:39
There’s no CC or subs on IPhone.
My point of view
by nappyhead2x123 on 2020/07/12 21:17
I really like this app but I what to watch naruto and naruto next generation but it was good tho disappointed
Not impressed
by Good tides on 2020/07/12 20:47
14.99 and none of the good HBO shows is on here .
Please just let us use the old HBO GO
by tfoker on 2020/07/12 20:04
This app is a nightmare!!! HBOGo worked fine so I don’t know why they would end its functionality at the end of July 2020 when this app is still super buggy and isn’t even usable? Fuc% you, HBO Max!!!
“Can’t verify my subscription”
by Melismar on 2020/07/12 19:46
I have premier directv package with att phone and internet. Had access to hbo go and now this app won’t verify my subscription? If it’s broke, don’t fix it. Whats the point of this new app if not to just give people headaches. Please fix this problem ASAP.
SMH Bought it and can’t even use it
by Matt Taddz on 2020/07/12 19:03
I bought hbo max and can’t even use it!! I go to sign in on my Xbox app and it says to go to the website to type the code in! so I do and every time I do it says it’s expired or wrong.Im PRETTY FAST at typing it in..like maybe tops 10 seconds so I know it’s not that, and I’m not blind I know it’s not incorrect sooooo what’s the deal here 🤔😂
The log in credentials are a nightmare
by Sunday Morning Focus on 2020/07/12 18:41
Cancelling this weekend
Great titles
by Diva504 on 2020/07/12 18:26
The only drawback with having such a vast collection of movies to choose from is that there is no feature available to save movies to watch later. You have to watch the movie you want as soon as you see it, and it’s too many others to choose from and remember.
Confusing Layout
by Zoe Alyse on 2020/07/12 18:15
A suggestion would be for my watchlist to be divided into 3 categories of Tv, Movies and continue watching. I am finding it hard to navigate as a new subscriber to HBO. Also, where can I find a suggested for me page?
Amazing content. Terrible streaming.
by Equipo Tigre on 2020/07/12 18:12
Best content by far in a streaming service. The streaming itself, however, is frustratingly horrible. Can’t go longer than 5-10 minutes without it needing to buffer. On average it takes a solid 5 minutes to continue playing if you let it figure itself out. I’ve taken to hitting the 15 sec rewind, then pause and play. That seems to kickstart it. But it continues to happen. Makes watching things a task since I always have to be ready to nudge it along and can’t just sit back and enjoy. Hope it gets fixed with an update or something.
It’s not HBO, it’s ...
by JazHunt on 2020/07/12 16:35
It is painful to use, has an unprofessional look and feel, and poor performance. We all love HBO, it has the best shows on television, but what is wrong with this app development?
Needs work
by Richie BL on 2020/07/12 14:08
The App is ver difficult to navigate. Plus it seems impossible to link your account on HULU if you registered and started your account via the MAX App. So now I have to leave HULU and go open AppleTV to watch. That makes no sense to me. As others have noted, the internal navigation of the App is difficult. It does not give you anywhere near a full list of offerings. Common developers, just copy the Netflix interface.
HBO was the greatest thing ever. This isn’t.
by DanVT on 2020/07/12 12:13
Where HBO had loads of high quality content and incredibly unique series and stories, the additional content added by HBO Max is loads of athetic and unsolved shows, where finding entertainment is like a needle in a haystack. For now, I just go to the HBO section most of the time, but the app seems fully intent on mixing these disparate content sources together into some disgusting and repulsive media jambalaya. If you enjoy picking at the carcass of old and expired attempts at entertainment, reruns, and the memory of HBOs greatness, than this overpriced app might be for you. Just don’t forget to cancel, this is not a place for new content.
Won’t data stream
by anonreed on 2020/07/12 09:28
The app is nice but there’s some sort of bug that won’t let you watch anything using cellular data. I changed the setting to allow data streaming, rebooted the app, made sure it was turned on for all profiles. Kind of defeats the purpose if I can only watch at home.
HBO Go has more content
by Tokyotourist on 2020/07/12 08:02
When HBO Max replaces HBO Go at the end of July I will lose access to all the seasons of any HBO series except for the first one. Unless there is some secret tab I haven’t found that allows you to chose other seasons but it seems they are holding back content for cable subscribers.
Best streaming service imo
by SuavecitoBoy on 2020/07/12 07:46
I think the app is wonderful and it does have a better variety of content but I would love for there to be a language selection. I hope someday that because I really wanna watch South Park en español with my wife again back when it was on Hulu. Other than that is a 5 star app.
Ads are loud
by Spark329 on 2020/07/12 07:19
The app itself is really nice. But the forced hbo ads you can’t stop are ridiculously loud. I mean that 90’s era blasting your ears loud. Either fix it or allow me to shut them off on my phone and Apple TV.
Solution for HBO’s inability to close deal with Roku
by Timmy Times Square on 2020/07/12 07:01
With much frustration finding out HBO GO app no longer would be supported, on my Apple TV 3 and Roku as of the 31st of July. I was left with another kick in the ass. When I discovered the new HBO MAX app wouldn’t be available for both my streaming devices too! But.... I found a perfect work around.. I can either watch HBO MAX on my MacBook or iPhone, which I then Airplay thru my Apple TV and can watch on my TV..
No Spanish,French, portugués etc language options
by Charmander1410 on 2020/07/12 05:25
A wide range of movies and franchises that are well known. My major complaint is that you are not able to select the language you want to see it in. Only English, not very supportive and not to mention the bigger consumer viewer you could take in if you have a multi language option . Only way to see different language movies if they were originally made in that language. If that’s the case why not just leave the studio ghibli films in Japanese and not in English. 🤷🏽‍♂️
Airplay
by airplay 4 hbo max on 2020/07/12 04:59
Will hbo max be compatible with AirPlay?
WHERE IS THE ROKU APP
by mnunez20 on 2020/07/12 03:56
I won’t make this longer than it needs to be: the content is GREAT. Fantastic even. Loading is inexplicably slow, and like others have pointed out, it is not very user friendly in that it’s hard to find where you left off when binging a show. Again, bizarre at this point for a streaming app. But worst of all, I hate that I cannot watch this on my tv with my roku. HBO, please get contracts in order to make it happen. It’s been a month now!
Dc all around
by WsopDav on 2020/07/12 03:27
This is definitely for dc fans, it has all the dc movies and shows, it obviously has more but the Snyder cut coming for justice league and possibly more, this will if successful be the Disney plus of dc instead of marvel, very cool and hope this project progresses
Wish I could like it more
by hemlockhome on 2020/07/12 02:41
I have subscribed to HBO Now for years but the new platform isn’t supported on my Fire tv, when can that support be expected? I’d rather not cancel the subscription but if I can’t watch HBO on my home television, what should be expected...
Can’t use with Rokutv
by Rachetmarie on 2020/07/12 02:13
I had to cancel my subscription because it isn’t compatible with my rokutv.
Volume issues
by Eortiz83 on 2020/07/12 01:32
The commercial volume is great but the volume while playing content on an Apple TV is horrible. Makes me want to cancel my subscription
It’s doing much better now.
by 1800jomama on 2020/07/11 23:49
I like the app. It use to have glitches that would slow or make the video repeat apart it was very annoying. However it started doing that less and then stopped. I watch movies and cast to my tv all the time. 🔥
Need To Add To Different Formats!!!
by $$$ MONCHIS $$$ on 2020/07/11 23:37
HBO MAX NEED TO BE INSTALL ON FIRESTICKS APPLE TVS SMART TVS ETC!!!
Not close enough
by rowdyburns on 2020/07/11 23:36
I downloaded this specifically to watch Close Enough and Adventure Time Distant Lands, but neither show is available to stream somehow? And I added hbo max to my Hulu account, still nothing. Already unsubscribed in less than a day
Not compatible with LG TV
by Tenore4 on 2020/07/11 22:05
Works well with my phone, but can’t watch on my LG TV. Was told HBO won’t give them app and I can’t even stream from my phone.
I can’t download things
by chomy1219 on 2020/07/11 21:49
I love the app! But I try to download something! When I turn my WiFi off for the road, It says “having trouble connecting to HBO MAX” I can’t even reach the downloads! Can you please fix this? UPDATE never mind! I figured it out!
Great additional programming, but has a long way to go technically.
by FloridaGator1Card on 2020/07/11 20:18
While the additional programming is great, I really don’t understand why they didn’t keep the same exact series navigation that you could do in HBO GO and HBO NOW. It was so easy to get to the lists of seasons and their associated episodes, but now with max it’s definitely different. This new app also doesn’t pass through dolby digital 5.1 to Chromecast. I know this because I used HBO GO for years and they worked hard to fix a lot of the bugs along the way. I really hope for the same experience with HBO Max, we just have to report all the problems so hopefully they will work hard to fix them. At least things are generally functional, so that’s a good start, they just have several tweaks to make to get it up to par.
What a waste
by patrick739 on 2020/07/11 19:34
I have downloaded, streamed, believed and more and yet this thing just doesn’t work. Gobble up a bunch of good movies and shows they executed well but then I can’t watch them for $15 a month. Downloaded movies don’t work when you’re even connected to WiFi and the whole point is they’re supposed to be free of WiFi needs. Try to watch a movie while sitting 3 feet from the router and that doesn’t work either. Get it together champs because you have 23 days till my subscription runs out and I’ll never download it again.
“My list” needs improvement
by Angvaz on 2020/07/11 19:19
There should be a specific section where I can assess My list and not have to scrolled to the side to see everything I have added and on top of that I can’t see everything I have added to it, there is some limit. My boyfriend spent hours adding stuff to our Smart Tv app to later realize only part of it is in that list. Please fix that. Other than that, no complaints.
Not available on all platforms!
by WillVal on 2020/07/11 18:04
This subscription is useless when I can’t watch same shows on my TV. There is no HBO Max for Roku so at home I have to watch shows on my instead of my TV. You’re paying for a subscription that can’t be used across platforms, want to cancel subscription because of this.
Don’t even bother
by usernametsken7778 on 2020/07/11 17:25
App crashed every 15 seconds when streaming with AirPlay. The fact that there is no native app for Apple TV makes this service entirely unwatchable. I would give 0 stars if I could.
terrible
by Puppet18 on 2020/07/11 14:17
nobody download this crap its terrible
Absurd payment subscription fee.
by Malann2724 on 2020/07/11 14:03
Why do i have to pay for monthly subscription for this app?? I am already an HBO subscriber in my home TV for decades?? And then to watch from my iphone or ipad i have to pay again??!! Absurd!
Great but needs work
by Jnc71125 on 2020/07/11 06:38
Love that I can watch friends and quite a few shows from my childhood, but they really need to fix the fact that it won’t stay full screen between episodes. I travel for work and watch on my laptop on my bedside all night long and it’s a bit annoying having to click the full screen button every episode. It’s been about 2 months and there still hasn’t been an update, I know there are bigger fish to fry, buuuttt I think I can speak for a lot of us when I say that we’d LOVE this small change.
I upgraded their rating!
by 1 Hot RN on 2020/07/11 04:19
My initial rating got upgraded from one star to five when they made it accessible to those of us paying for traditional HBO through a cable subscription. Thank you HBO. They have a nice selection of stuff to watch, some of which really surprised me.
Junk design
by jk1212 on 2020/07/11 02:49
just start over from scratch it couldn’t be any worse
Unable to cast
by Argodabar on 2020/07/11 02:38
I am unable to cast to my TV like I am with all my other streaming apps
Still no surround sound.
by Ken$$$$ on 2020/07/11 02:32
I wish I never switched from HBO now to this. The sound is awful and is not in 5.1 like advertised. It’s 2020 and no 4K. I am not sure how they added more content and somehow made it feel like there was less to watch. I think I’m moving on. Maybe I’ve watched enough TV.
You had to pay for every movie it was very disappointing
by Piggle3456 on 2020/07/11 02:18
Very upset
Constantly buffering
by Cres Gardner on 2020/07/11 01:28
No matter what tv I use. No other apps have this issue. We have fiber internet and no connectivity issues.
My experience with hbo max
by metalheadjoshie on 2020/07/11 01:13
When I was watching the first episode of Close Enough the audio is being delayed at least by a second off, like it’s not in sync with the show.
Sound quality
by Hiro makumari on 2020/07/11 00:15
Sound quality is so bad can you guys fix that
Hard to use
by FriendlyLJK on 2020/07/10 22:54
Excited by content, but frustrated by the app itself.
Downloaded movies use data
by Yfcyfcgy on 2020/07/10 22:43
While attempting to watch a downloaded movie I used a couple of GB of data. The movie was downloaded completely and I selected it from the downloaded menu.
Can’t stream to my television
by angrypothead420420420 on 2020/07/10 22:37
If you have Roku or Amazon Fire stick and you plan on trying to use HBOMAX, SAVE YOUR MONEY!! The app has been out for two months and I can’t use it on anything but my laptop and phone. Who wants to watch TV on their phone????? Not me. I’ll be waiting for HBOMAX to hurry up and release to Roku. Until then, they won’t get a dime from me.
This a useless app
by maverik7019 on 2020/07/10 21:34
If you pay a subscription through Comcast, which is cheaper, of course you are able to view the program your TV, like you supposed to. But with this app you pay $15/month for the subscription, you are not able to watch on the TV if you connect your phone Mmmmm, make sense??? I think who ever about this model, should think again My subscription will be canceled as fast as the download
Do Not Subscribe
by Brutalion on 2020/07/10 21:24
The concept is great but you can’t watch any of the shows on TV. The app is not available on any of my smart TVs. It’s only available on my handheld devices. That’s not how I want to watch TV. I’m cancelling my subscription. I thought it was a great concept but it turns out it’s a waste of money since it’s not practical.
Essentially a Beta release
by emb4773205 on 2020/07/10 20:48
Sharp looking UI but lacking in the most rudimentary of streaming app functionality. Such is the nature of mobile app development nowadays, even amongst blue chip companies. Still, I had high expectations for HBO.
No screenshots =No subscription
by Vtlynch on 2020/07/10 20:39
It’s insane that these companies treat everything like it’s top secret now. I wanna be able to screenshot a frame I like. I’m not paying $15 a month so you can treat me like I’m in prison while watching. Allow screenshots if you ever want this customer to come back.
Incapable of retaining data
by Xyxgy2 on 2020/07/10 20:17
I hate this app with the burning rage of 1000 suns. Tried to download a movie for a flight, it errored out at 99%. Tried to download the same movie for my return flight home, succeeded... and the app lost it like I had never downloaded it. Garbage. In the modern era with a million choices streaming apps, get literally any other app if you want to actually watch things.
Offline use
by Michael05512 on 2020/07/10 19:38
I love the app and content. But there’s the issue of when I download and go to work where I don’t have phone service. It get error codes and can’t access my downloads. When I reconnect I have to sign back in every time. But when I go offline the issuer repeats
I love the content but....
by christopher terry jr on 2020/07/10 18:19
I really appreciate them for growing the content but things they are doing that are going to kill this app 1. The user interface: the user interface isn’t appealing it’s basically HBO NOW with a different color scheme and more content my child doesn’t like using it because it doesn’t look as nice as other apps like (Disney plus, Netflix , Hulu etc ) they need to figure out start over from scratch like Hulu which had a similar design initially and now it’s more user friendly which this app could benefit from HBO has great content a better UI would result in Millions more downloads I feel just from word of mouth) 2. The Revolving Door policy when it comes to content: no one wants curated lists....Disney plus is doing so well with Disney Plus because they are making ALL of the content they have streaming rights too available to their subscribers. Seems ATT has too many hand and too many thing and conflicting interests and it comes across clear when you have new line and Warner films which are owned by Warnermedia set as timed exclusives. New flash people like consistency and timed exclusives doesn’t scream consistent look at Disney pluses “through the years” category which literally breaks down every Disney film from the early 1900s til now it’s efficient and helps people who are nostalgic go back and look at older things that Disney has done Warner has been around just as long you should have a similar option for subscribers and stop dividing your content or this will never be as big as the other streaming giants
No español
by yunito1983 on 2020/07/10 16:38
Tiene mil errores desde que no se puede ver en Roku desde un pésimo Atencion al cliente de que no se puede ver Audio en español si para este mes no arreglan el problema de audio en español pues cancelo el servicio pues si los latinos no somos de su Interés pues quédense solamente con el mercado anglosajón
Like the app, and the content, but...
by Salvatore Tanelli on 2020/07/10 16:03
Why is HBO Max not on Roku? If I didn’t get this through my cable package, I would 100% cancel. I used to be able to watch Friends on Roku (Netflix), can’t do that anymore. Used to be able to watch South Park on Roku (Hulu), can’t do that.
Can’t unsubscribe
by Woo pity Woop on 2020/07/10 14:46
I signed up for HBO Now not HBO Max, which isn’t viewable on my Apple TV, yet I Lee getting charged and there’s no way to unsubscribe through I tunes or elsewhere. Please refund the past two months. And turn off auto subscriptions
It’s too expensive
by ,msnsmxmx on 2020/07/10 13:39
I’d appreciate it if you make it cheap so more people would get it do you think people are going to pay $14 a month I asked my mom and she said no
Sap
by lookingforhelp1978 on 2020/07/10 13:01
I will love to have the option to watch all the shows and movies in Spanish.
Terrible app
by canyoumakethismoredifficult on 2020/07/10 05:55
Can’t sign in with att unlimited hbo account and can’t sign in with paid hbo now account. App is garbage. Fix it.
Meh
by nittant on 2020/07/10 04:50
Was super stoked to get this but very disappointed. There’s no volume when watching any of the shows.
Content great app not so much
by jmoe1340 on 2020/07/10 04:30
I love having access to my favorite shows, but there’s a lot about the app itself I don’t like. First of all I’ve been experiencing problems with signing in on my Apple TV. Also I would like to be able to skip the intro to shows like friends.
Won’t even open up
by Grhdbfgu on 2020/07/10 04:01
It has all the potential of being my next favorite streaming service but for some reason, when I leave the app and go back in later there’s some sort of connection error. At first I thought it was just my connection but all my apps work perfectly fine, I’ve tried re-downloading only for it to work for a bit before acting up again after I close out the app and go back in later on.
Awful
by kait113 on 2020/07/10 03:46
It does not work! Every single tome I try to long onto another device it always says it’s having trouble connecting and it will not let me in!! I have reset the password already and I don’t know why it’s doing this
This is horrible
by rizintyde on 2020/07/10 03:36
I can’t even log on. I’ve tried using my old hbo now password and log in, Nope. AT&T log in, nope. Resetting my password, nothing has been sent to my email yet so I guess that doesn’t work either. It even asked to verify my account by going to aT&T, when I click the link it provides it just refreshes back to the same page. The transition should never be this difficult and frustrating. I’m giving up tonight, maybe there’ll be an email to reset my password when I wake up in the morning.
Bad
by messa10 on 2020/07/10 03:10
The cast keeps crashing. It is very hectic to remove it from cast and cast again and again and again. Also, there are only very few interesting materials here. Only here because of friends and big bang Not finding it worth the money. If you want to keep up with other apps like Netflix your content needs to be worth the money and app needs to be worth downloading. I may sound harsh but that’s the fact. Hope you improve and I hope I would be back to write good reviews.
It needs work
by austinbnsacnow on 2020/07/10 03:04
It’s not acceptable with voice-over, please fix that?
HBO is a joke now
by Joeandsummer on 2020/07/10 02:59
HBO now is going away. No heads up still confused. No access on fire tv. No thanks then I’ll subscribe to starz. AT&T is ruining what was such a great app and platform.
Broken terrible update
by Dw4321 on 2020/07/10 02:31
I buy hbo via amazon and they totally broke the hbo app so I can only watch via the amazon app. Why do you break stuff for no reason???
Could use more content, but loving it 📺
by AfflictionKing on 2020/07/10 02:23
When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try. So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol. My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in. But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn
Very disappointed and p”$$//
by Ms.Spegal on 2020/07/10 01:32
I have enjoyed hbo now for soooooo long and so happy I didn’t have to buy my GOT collection cuz I had it on there ... but now with the update to MAX i no longer have access ... I seriously have a vizio quantum x m series smart tv ultra hd 4K 1080. And it doesn’t have the app but it advertised it... I went onto my phone where I used to have the app that is now hbo max that updated its self. I tried to make an account to only find out my stuff jus automatically transfers and I will still have auto payments come out of account ... okay okay cool .. I try to log in only to say that my my password was wrong I try one more time says I can’t and that I was unable to use the app cuz of my provider .... I have an iPhone 11 Pro .... are u serious !? So I got mad I went to go unsubscribe but I needed my password so I went to change it on safari only to show I can’t cuz of it being unavailable at this time and my provider doesn’t support hbo max or what ever so I can’t even unsubscribe. While you guys steal my money and lose all ur customers ... jus really poor business clearly it wasn’t ready to be released.... too many bugs too many glitches you can’t even let them get their money back ... I’m so disappointed I enjoyed my shows but with my brand new electronics ... some how the don’t support hbo max .... f$&$@@$! Bs.
Missed timing of a show
by Darren Sengphachanh on 2020/07/10 01:20
I really like the streaming service and all but For some reason I try watching a show I’ve been waiting to come out for 2 whole years (close enough) and it was an awesome experience. Tho I have a problem with a sound error where the voices don’t match the frame of the video. But that’s okay. I’ll try another time
No use, if you have a Roku :(
by Earthgirl457 on 2020/07/10 00:40
I can’t use HBO Max because pay for it through my Roku steaming device. I was really looking forward to using this app but it just brought me disappointment.
Why so clunky?
by modiddly20 on 2020/07/09 23:36
The actual streaming is fine which is the most important part. However, the navigation is by far the craziest thing ever. When you are in the middle of an episode and you back out it doesn’t take you to the rest of the episodes in the series and then you have to search for the series again in the search bar. What? Additionally when you download an episode and you navigate to that episode we are the standard search bar and click play, it tries to stream it rather than going to the downloaded episode.You can tell this happens because it gives you a cellular data warning even though the show is downloaded.
HBO is slacking
by Nightliker on 2020/07/09 22:48
Where to start? Since HBO doesn’t take feedback (or ever respond if you figure out how to contact them), I guess bad reviews is my only option. They have the worst closed captioning of any service. Weekly shows like Last Week Tonight are still spitting out text well into the next scene. It’s completely unwatchable. This is crappy for parents who need quiet and for the hearing impaired. They don’t care. This is the only streaming service that will NOT allow you to use the phone to input search terms, so you have to use their stupid horizontal alphabet to discreetly enter each. letter. Individually. Which means searching for anything take approximately 16 times longer than it should. You can’t use the arrow keys on an ipad pro keyboard (or any keyboard) to fast forward or rewind You can’t use the space bar to pause Right now I’m watching a brand new, HBO MAX cartoon and the entire 2nd episode does not have audio synced correctly. It really seems like heads need to roll at quality control. I have loved HBO since I was 6 (in 1986). I’m super stoked about the Studio Ghibli partnership. I want them to do better. Please?
Can’t even sign in
by 2real4games on 2020/07/09 22:20
This app has a glitch, when I log into my provider and it sends me a one time password, then I enter that it keeps taking me back to choose your provider screen. Annoying
Trouble signing in
by iallum on 2020/07/09 20:58
Frustrated I’m unable to sign in using my tv provider. Keeps telling me it’s unable to verify my subscription. My provider says it’s all good on their end.
Been trying to cancel my subscription
by poetekwarrior73 on 2020/07/09 20:25
Been trying to cancel my subscription because I initially was trying to use the free trial and see if it was something I wanted....it’s not and I was charged 16.00 anyway now I’m still trying to cancel it before next month because I don’t want to lose more hard earned money for something I don’t need or want!
Ads
by Pro_Bro_gamer on 2020/07/09 19:07
All the ads like the random pop in og award winning series is unnecessarily stupid and I only got it because South Park was taken off Hulu thanks guys real dirty trick
Roku Support
by DJoe89 on 2020/07/09 18:48
I like the content, but the fatigue from having to watch the shows I like on a iPad forced me to end my subscription. I’m not an “on the go” viewer unless I’m traveling, so not having the ability to stream the contents of this app on a larger screen eventually became unbearable.
Functionality not quite there
by Madelinebelton292016 on 2020/06/22 21:32
The app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird. One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not? All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!
Very disappointed and p”$$//
by Ms.Spegal on 2020/07/10 01:32
I have enjoyed hbo now for soooooo long and so happy I didn’t have to buy my GOT collection cuz I had it on there ... but now with the update to MAX i no longer have access ... I seriously have a vizio quantum x m series smart tv ultra hd 4K 1080. And it doesn’t have the app but it advertised it... I went onto my phone where I used to have the app that is now hbo max that updated its self. I tried to make an account to only find out my stuff jus automatically transfers and I will still have auto payments come out of account ... okay okay cool .. I try to log in only to say that my my password was wrong I try one more time says I can’t and that I was unable to use the app cuz of my provider .... I have an iPhone 11 Pro .... are u serious !? So I got mad I went to go unsubscribe but I needed my password so I went to change it on safari only to show I can’t cuz of it being unavailable at this time and my provider doesn’t support hbo max or what ever so I can’t even unsubscribe. While you guys steal my money and lose all ur customers ... jus really poor business clearly it wasn’t ready to be released.... too many bugs too many glitches you can’t even let them get their money back ... I’m so disappointed I enjoyed my shows but with my brand new electronics ... some how the don’t support hbo max .... f$&$@@$! Bs.
Great content! App is crap...
by newb910 on 2020/06/12 22:06
I love the content they have. Friends, Fresh Prince, and Big Bang are all great shows from over the decades. They also have a nice selection of movies. At the moment, their “Max” originals are lacking but it’s new so I will give them time. The issue I have is that AT&T has never put out an app that isn’t full of frustrating glitches. This hasn’t changed with HBO Max. For example, most of the time when starting a show or movie, it gets stuck on buffering and no matter how long you wait it will not play. I end up having to go out and restart the show several times. The same thing happens when it auto plays the next episode. Then, when the show does start playing, sometimes it’s a completely different episode than the one I selected. For a company who has massive resources, there’s no excuse for putting out an app that doesn’t accomplish the one thing it’s designed to do. At least AT&T is generous enough to include HBO Max with their unlimited elite plan. That is the only reason I put up with these issues otherwise I wouldn’t waste my money. Update: Most of my streaming’s problems are when I’m connected to my TV through the digital AV connector. It seems when I watch movies or series directly on the iPad it’s not as glitchy.
Great idea but poor execution
by Isome2000 on 2020/06/12 03:48
I love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution.
It’s cool but...
by just axel reviweing on 2020/07/09 02:49
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
Problematic right now, but great potential.
by drewjb25 on 2020/06/01 22:10
First things first: I love the content on here. On the content only, I give it 5 stars. However, the interface (which is still better then HBO GO or NOW) is weird. I have been watching a lot of stuff on here, and I have yet to notice any recommendations tailored towards me. If they are there, they aren’t even noticeable. When I open it, it gives me the Featured TV and Movies, and not things they think I would like. My second complaint about the interface is that, say I want to watch a horror movie. I go to the menu and scroll down to Horror. Instead of things being in groups and sectioned out, it’s just one big list, and you have to scroll A-Z to see the options. This is annoying as hell, because I don’t know what I want to see, and looking through Horror movies A-Z is annoying. (again, recommendations would help!!). While we are talking about A-Z, on the phone, you can only see 4 movies at once (2 per row, and you can see 2 rows). They need to make it easier for you to see more at once. Overall, I recommend getting it (I have been enjoying Doom Patrol!!), it’s a really nice streaming service, even if the ghosts of HBO Now haunt the interface. EDIT: I have found the recommended section in the search tab (why there??), but it only has 4 movies and 4 TV shows (and I have seen one of the movies, but it’s still there...). Come on HBO, you can do better then that.
HBO Now My List is missing
by mrhoni on 2020/06/04 14:28
Update 6/4/20 - Developer response was not very helpful, including the link that was provided in developer response. I’m not certain that the link was telling me that My List was not supposed to transfer to the new app and be available. I know where My List was supposed to be and I know where new items added to the list in the new app will show up, but irritated that I have to search and add again all items that were on my list. Good thing it was not a huge list. After updating HBO NOW on my Apple TV to HBO Max, I no longer have a My List or at least can’t find it. I found the Joker movie, which was on My List prior to update, and added it to My List. However, I can’t find My List to even see the Joker is added to it in HBO, but I can see it in HBO Max, but still all my My List from HBO Now are not there. Now I’m just doing searches for movies that I have on a separate list. I searched for Glass, find it, and now instead of My List its added to Up Next. Where the heck is Up Next?
Forced into HBO Max
by AshB1717 on 2020/07/08 19:21
I liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point. I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly.
Not working
by Ms Angie on 2020/06/21 23:45
Currently I use this through my cable provider (wow! Cable) without signing up for an hbo Mac account and I’ve used it twice so far with no problems, it allowed me to make a profile and cast through chromecast. Each time I’ve used it is has not saved that I’ve logged in before. I have to go through the entire log in through my cable provider every time. I’ve done this today and when I go to play an actual video it automatically says I’m not logged in and starts over. It will not play as of today. Every video I try keeps saying log in even though the play button finally appeared after logging in before. Don’t know what to do other than to say it’s currently unusable. Seems like when it works it’s great but it has to work. I don’t like casting a show or a movie to be an entire process of searching providers, logging in, starting over...each and every time. Please save our provider information and please figure out why it’s currently unusable.
Could use more content, but loving it 📺
by AfflictionKing on 2020/07/10 02:23
When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try. So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol. My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in. But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn
5 ⭐️ for HBO but 2 ⭐️ for the rest
by Phunkedawg on 2020/05/27 20:06
I had huge expectations for the new HBO Max. I woke up, updated my app, and proceeded to check out the “new” offerings. Though I still thoroughly love HBO’s original content, I am left a bit disappointed in the Max content. Impractical Jokers only has the first two seasons; I had hoped for the whole original Looney Tunes series; there’s not a whole lot of the DC content as I was expecting; just a lot of old movies and incomplete series. Hopefully they will absorb all of DC’s content in the future and add complete seasons of stuff that’s missing. Besides those issues, the app seems clunky with much of the content images barely loading on my device. I would blame my internet, but all of my other streaming apps work fine, as does the original HBO content. I’m sure things will improve in time, but until then, I will only give the app 3 stars.
Poorly considered app
by Christopher91206 on 2020/05/31 22:39
1) Auto Play: you can’t turn it off, it won’t turn itself off. If you fall asleep watching a series, it will play all night. Good lock finding where you left off 2) If you watch a series that is not on your “list,” it’s hard to get back to it without using the search function. “Continue Watching” takes you back to the last episode of the series you finished watching with no apparent pathway to choose an episode from the series. (So from the “continue Watching” menu, if you last watched Episode 5 of a series, it’s easy to rewatch Episode 5, but not so easy to get to episode 6.) 3) The thing I hate about Netflix is that it is hard to find content—there’s so much there that you’re not seeing. Netflix at least tried to cater to your likes, to give a selection based on your viewing preferences, but this basic issue of streaming services was made worse with HBO Max. They seem to offer you some basic selections, and there’s no real education about what’s there. 4) Searching movies by genre is convoluted. The page never loads all the way. It loads 12-15 selections then stops. If I Choose a movie, then back out of that screen, it will load a few more movies, but finding material is a nightmare, the bigger the catalog, the worse the problem. 5) No Roku. I can’t use it in my living room. (As usable as it is.) I can’t believe this is the best effort of one of the biggest media companies on the planet.
Love HBO Max
by Gshyne87 on 2020/05/27 17:47
I didn’t have a problem with logging in with my hbo now information I just wish it was available on roku tv maybe in the future. At least it’s available on all my iOS devices, xbox one s & playstation 4 the only bit of a downside no 4K HDR10 content. I was glad to find out I can watch og teen titans, rick & morty, impractical jokers, the boondocks, fresh prince of bel air, adventure time, tom & jerry, also all seven films of harry potter. The hbo max hubs include dc, sesame workshop, tcm (turner classic movies) along with studio ghibli, cartoon network collection, adult swim collection, crunchyroll collection & looney tunes. My overall experience is great I still enjoy it i’ll definitely be keeping my hbo max subscription because they’re just gonna add more content next year & i’m looking forward to it all.
Language selection
by Cjml2 on 2020/06/09 20:38
When I saw the list of anime that was added I got pretty excited however when I noticed only a few of them come with both English and Japanese language while the rest only come in Japanese audio and many of those anime series I know have English dubbed versions of them as well but HBO MAX doesn’t have them. Also the old Godzilla movies that are on there which I was pretty excited to see but found only two out of all of them had English audio while the rest were Japanese audio only. I’m sorry but to each their own if they understand the Japanese language or don’t mind reading subtitles but for me after work when I want to watch an anime series or an old Godzilla movie I’m not in the mood to read subtitles after a long day of work. I’m sorry but the app and the HBO MAX service is lacking and right now all it’s good for us just steaming HBO content new movies and the DC universe movies
Fix the list
by JaxGam on 2020/06/07 09:17
So I was pleasantly surprised with all the content. Specifically the older series like Fresh Prince and the TCM, Looney Tunes and DC hubs. Plus some great Criterion Collection selections. The sole reason for my 3 star rating is the My List function. I went through the vast content and added several things to my list. First, your list is not easily located. It’s on the main page. There isn’t a Home icon (Apple TV App) so you have to back into it using your Menu button on the remote which takes you through all the visited screens. So if you browsed different hubs or categories, you have to back through all of those to get to the home page. Once I found my list, I scrolled through to find my last 8 or 10 additions and the last option to “See More.” When I select that I get redirected to the top of the home screen. So after I spent all that time building my list so I won’t have to endlessly search for content I like later, I can’t even access the bulk of it. While I can deal with the inconvenient way of accessing the home page, the My List option isn’t functional so serves no purpose to me. Wasted a chunk of my life browsing and adding to a feature I can’t access. If that is fixed, this app would easily be 5 stars for me.
Maybe a few bugs?
by captainahole on 2020/06/26 00:46
I love all the content as compared to the original HBO, and the app itself is easy to use and navigate. However, every time I leave the app to check a message or if I turn off the screen, it closes out the app entirely and I have to restart it, and it resets whatever I was watching back to the beginning. It doesn’t save my watch progress. Also, it resets my downloads back to 0% every time the app closes. Please make it to where it can run in the background and not close entirely if I have to leave the app or turn off my screen. It’s very frustrating when I want to watch or download something and it resets my progress every time I have to do something else in my phone (iPhone). Otherwise, it’s a great subscription, I just think the app just needs more optimization.
WHY???
by Alice Valkyrie on 2020/06/03 07:31
The old NOW app won’t even load without this update, which I cannot download because my iOS isn’t supported (it’s not even that old, why do this-don’t you want as many customers as possible)? The new app is not supported on roku either. TL;DR: This is a premium streaming network with exclusive streaming rights to one of my favorite shows (that I’ve been unable to stream since January b/c of your deal, so, you know, thanks for that too) and I. CAN’T. EVEN. USE. IT. 😡 Guess I’ll finally be buying the rest of the Blu-Ray box sets for new Doctor Who (and perhaps a couple of HBO shows) and forgetting this app exists unless things change quickly. Even my satellite provider hasn’t offered HBO for over a year now. I literally have no way to access your content anymore w/o buying DVDs/Blu-Rays. This will mean significantly less money for you in the long run (because I won’t be buying shows I’ve never seen on the chance I’ll like them) but apparently you don’t care. 🤷‍♀️
HBO changing so often and do not care about customer experience
by TrustMeIPlayaDrOnTV on 2020/06/20 16:04
We were long time customers, but with all the changes from cutting ties with Dish, then going to the Now platform, then the Max platform its caused too much headache. Content isn’t that much better than Netflix to be worth the constant headaches. HBO can’t even keep their own online FAQs with links to the right places to log in. I don’t think they have the right man power behind their technical solutions - stretched too thin with frequent changes and having to support Now, Go, and Max platforms concurrently. Their app streaming quality sub-par on multiple different platforms and devices I’ve used. They are experts in entertainment not software, and it shows! Also not so great at making transitions easy for customers. Don’t waste your money, wait to buy until they get their model back to working with providers. They aren’t handling the transition to direct delivery themselves very well.
Garbage
by tord furgeson on 2020/06/03 01:55
When HBO max launches my account was apparently deleted. When trying to access the Catalogue I was told that I hadn’t had an active account since June of 2019 despite using and being charged for hbo now until last week. After called customer support twice, being told I would be contacted about my issue being escalated to someone who could help me I called today to try and find out how to stop further charges for an account I was unable to use. The operator stated canceling was simple and with no attempt at retention canceled my account. When I inquired about a refund for the charge I received on the 28th he told me that hbo has a no refun policy. Further inquiries led to findings that someone had fixed my account without notifying of the resolution to my escalation and that I’d just canceled service and would be charged to reactivate. So now I’m without hbo and cannot receive refund for service hbo’s error prevented me from using. Great customer service.
Lol how does this get released
by Gaspatchosoup on 2020/07/01 17:15
This service is such a mess it’s not even funny. So today in the just added section they added the newest fantastic 4 movie that bombed. The icon is the new movie but when you select it the main movie is the original one with Jessica Alba and Chris Evans but the one below it is a picture of the new one and says extended version. No matter which one you select it’s the old movie. Has HBO just been released or has the service been around for a long time? Another thing is take mad tv where most of each season is missing random episodes and if you watch episode 2 and the next one is 4 it will bounce you back to the menu cause it can’t continue episodes if they are not the very next one. For the price this is and the mess that it is it’s not worth it at all. Never have I ever experienced issues like this with other services that haven’t been around as half as long as HBO.
No WiFi...No Video
by tjseagrove on 2020/06/28 21:54
So, I download a few videos to watch while traveling. I start watching one, then have to board the plane. Now that we are in the air I decide to watch the rest of the video...would you believe, the app won’t open up to let me watch the video because it can’t reach the servers. What is the point of downloading if you can’t watch them “off line” ???? Another annoyance...if you have a downloaded video and you click on the video from the main menu, even though it says it is downloaded, it will stream the video instead of using the downloaded data. You have to goto My Stuff and look at the downloads and play from there. Once on the ground (from the scenario above) I didn’t have WiFi but did have cellular so the app opened but I had the app set to not stream over cellular. That is how I found the streaming issue. Simple fixes...
Great additional programming, but has a long way to go technically.
by FloridaGator1Card on 2020/07/11 20:18
While the additional programming is great, I really don’t understand why they didn’t keep the same exact series navigation that you could do in HBO GO and HBO NOW. It was so easy to get to the lists of seasons and their associated episodes, but now with max it’s definitely different. This new app also doesn’t pass through dolby digital 5.1 to Chromecast. I know this because I used HBO GO for years and they worked hard to fix a lot of the bugs along the way. I really hope for the same experience with HBO Max, we just have to report all the problems so hopefully they will work hard to fix them. At least things are generally functional, so that’s a good start, they just have several tweaks to make to get it up to par.
Downloaded Feature Needs WORK
by Carz333 on 2020/06/22 01:39
I was very happy to see Batwomen available on here for download! I had an upcoming road trip and needed something to watch during it, Batwomen being what I thought would work. So, I downloaded it, but it kept making me restart, had a hard time loading, and didn’t download in order (not that that’s much of a problem), it was overall very frustrating. Although this all could have been because of my WiFi. Eventually I was able to download the episodes I needed, but then when I went into the car to try and watch them none of the episodes would load, even though they were downloaded. I really don’t understand why this won’t work, I understand this is a fairly new app, so malfunctions are expected, but I hope this can be fixed soon so that I can watch Batwomen on my next road trip!
Good content, Bad UI and Optimization
by Person who reviewed this. on 2020/07/01 19:00
The first part of the title is self explanatory so I’ll skip to the second. The user interface can be frustrating to use. It isn’t easy to access other episodes. Not all content that qualifies for the “last chance” and “just added” categories actually shows up there. What annoys me most, however, is how poorly optimized the iphone app is. It takes longer than many of my other apps to open, but that wouldn’t be so terrible if it stayed open while I use other apps. I could switch to a messaging app for a few seconds, come back, and it’ll have to reopen. That’s my biggest gripe. It’s a new service, but some of these things have been done so much better by other services that I wonder how they can exist this way at all.
Great selection and almost great interface
by admmikal on 2020/05/28 03:15
Would’ve rated it higher except for the search feature on the tvOS version of the app. It is absolutely inexcusable to force users to type in a search query letter by letter on Apple TV like that. There is dictation support and keyboard support using your iPhone or iPad to type. Instead you chose to make it as difficult as possible to do a search and is the most difficult streaming app to do a search on Apple TV with. You don’t make someone a computer or tablet search like that, why did anyone think it was a good idea to do it on Apple TV when it’s just as unnecessary? Other than that it’s a great app but when the purpose of an app is to curate and allow people to search a database, it’s inexcusable to make searching so unnecessarily painful.
Refuses to work off of WiFi/cellular
by mnyc80 on 2020/06/11 16:30
What’s the point of allowing users to download content if the app insists on a connection even to simply open? Even when I get it to open, it’s impossible to tell if a video is playing off of the app or sucking up my data. A major fail for such a well-funded app. Update to developer response: Even when I start watching from the downloads section I get a warning about data usage anytime I venture away from WiFi signal. If I then turn off cellular to make sure my program is playing from the download and not using data, the app refuses to open due to lack of signal and says “try again.” When I ultimately get back into the app and return to my downloads, the program does not remember where I left off and restarts from the beginning. In short, this app still needs a lot of work.
Subtitles Will NOT Work On Mobile App
by dirtyspringwash on 2020/06/08 09:47
I enjoy this app for the most part but since launch day, I have not been able to get the subtitles to turn on. With everything I watch, I’ll go and click on the “CC” option at the bottom right of the screen and nothing ever happens. No subtitles show up at all on the app for me. I was able to get it to work on the computer, but I primarily use the app on my phone and prefer to watch this way, but it’s very hard for me to watch anything without subtitles. Is there a way I can fix this? I spent an hour talking to an HBO rep on the chat and she unfortunately couldn’t figure out how to help either. I even went to the help page on the app, but it’s completely useless. Please fix this!
Internet Disconnect
by grendel666 on 2020/06/12 20:53
I thought this would be as good as the previous versions but no. I was trying to watch the beforeigners and after a little bit into the show I would get a message that it was not available. After a few times of this I noticed that my router would reset itself and reboot. I don’t need someone saying that it is my equipment since this only happens when I use this app. Until they fix this issue it looks like I will be spending money on something that does not work. I did an online search and noticed that people where having the same issues. I doubt that will fix this anytime soon and will probably only respond by saying contact there support team. Why should I do that if I explained the issue in this review. This is not a thing that should not go unresolved.
It’s not to great....
by Apex_550 on 2020/06/05 01:55
The first thing that I’d like to clarify is a bug, when launching the app sometimes it glitches and closes the app immediately which can get annoying sometimes. I also think there should be more movies and tv shows in the kids category because there really isn’t many compared to the other categories, the last thing I’d like to add is that since the tv show “Steven Universe” is added shouldn’t there be “Steven Universe: The Movie” and “Steven Universe Future” along with it since it’s a continuation of the show, this is just a recommendation not a bug issue or anything, other than that this app is so far pretty great and I can’t blame it too much for its issues since it just came out and that will be all.
Ad volume is out. of. control.
by Reb8198 on 2020/06/20 02:51
Overall, HBO max is much the same as its predecessor, HBO now. I have one major complaint. The volume of the occasional advertisement before a show is SO much louder than the program that it scares the living daylights out of any person or animal in earshot (distance estimate: 5 miles). The worst is when I happen to step away while an episode ends and the next episode’s ad comes up and I have to come running from another room to mute the tv lest my neighbors think I’m murdering someone under cover of the cacophony. My pets run pell-mell for the safety of the bedskirts, convinced the world is ending. The volume discrepancy is so extreme that only hyperbole can begin to describe the trauma this sound imbalance inflicts upon unsuspecting viewers.
“HBO to the max”, could be.
by Emmanuel Joy Massey on 2020/06/06 00:42
The app has quite a few bugs and glitches that need to be fixed. Also, for the downloads section, the TV show downloads should be grouped as a series rather than being downloaded as individual episodes, just like how some of the other services do. That seems very much clustered, IMO. Content don’t play at times. They don’t even download at times. I also think that there should be an option to download an entire season of a series. Many features that were promised during the presentation are missing as of now and I hope those are added sooner rather than later. So far, I like the service but it can and I hope, will be better with time.
HBO Max is fine but could be better visually
by Agreobnr on 2020/06/11 05:43
I like the hubs and the way HBO Max is organized, but they should improve in visually. Like instead of circles, the profile pictures should be characters from the WarnerMedia library like from Sesame Street, Adult Swim, HBO, Cartoon Network, Warner Bros, DC, etc (kinda like for Netflix and Disney+). Also, I wanna see all the episodes of TV shows at once quickly instead of scrolling down in the end which could take forever so decrease the episode sizes when I look at a season so it can look nice. Aside from what I said, HBO Max isn’t awful: it has fine display and great content. Can’t wait to see the changes to the app in the coming years!
My new favorite app...?
by Kris_tendo on 2020/05/27 17:15
The only thing that really disappointed me was Boomerang not really being a part of this service. I mean it’s nice to see some shows from boomerang make it on to MAX, but I wish they had more. I have seen some of the shows that are on MAX and was blown away by how high quality it is. I really wish the person who said they were not gonna add much from Boomerang didn’t say that because I really wanted to see old Hanna Barbera look so high quality. Yes, I know the app just launched, but it launched with lots of shows, all with full episodes. By the way, how do you make (Technicolor) Popeye look so high quality?
Decent but can be improved
by Awesomerate1232 on 2020/07/07 00:12
First I want to say that the purple theme is very nice - it’s unique compared to other streaming services. However other aspects of the UI needs working on. It feels smooth but slow, would like things to be faster. Also, it is hard to get to the next episode when you aren’t on the homepage - only way is to go to the end of the video and click on the next episode pop up. Not to mention in the “Continue Watching” section, it’s hard to go back to the main title and have a look at all the episodes in that specific season (and its description) + other seasons. Would also like 4K/UHD/HDR support on iOS devices so we can’t get the best video quality.
Great app but needs some work
by Ayden Girl on 2020/05/27 23:11
HBO Max is wonderful but one thing that needs improving is the loading when we go back to the home screen it takes a long time to load the home screen or when we press the back button when we want to change our mind on a show. Or even starting the app up on the tv it takes a while to load and I know it’s the first day so that’s probably why it’s doing that. But that is the only constructive criticism I can think of. Other than that the app is great it has all the shows I love especially the old cartoons we would watch as kids and Friends of course! You guys should get the app it’s great
Worked great... for about a week.
by ppleBoi on 2020/06/29 04:17
Have always loved HBO, so upgrading to Max was a no brainer. But after using the service for about a week, I am unable to view content. I have my account linked through AT&T but am unable to view content as it asks me to subscribe or link my account, which was working perfectly when i signed up. AT&T nor HBO can help, both keep telling me the other service is the issue. So as of now I pay for something I cannot use in hopes that it starts working again. I honesty never complain but I don’t know what else to do. If the service through the app doesn’t work, it’s useless to me. I would love to keep watching their content, but I simply cannot, hopefully they get a grip on their service link issues soon.
It’s the same thing
by cheny414 on 2020/05/28 23:08
It is literally a re-skin of HBO Now and even though they added some shows to the service, it isn’t a brand new experience that HBO is trying to get everyone to believe. There is no 4K HDR. There is no native support on my LG webOS TV. There is no subtitles in non-English languages. There is no built-in rating system. The new website still doesn’t truly stretch to full screen which bothers me in a weird way. Good thing is that it doesn’t cost anything extra compared to the original HBO Now, so it can only mean good things for you if you are already a frequent/long time subscriber. However, you’ll be sorely let down if you were expecting a brand new experience.
Great app
by Victor Freezz on 2020/07/01 15:15
I always have the HBO app on my phone it’s very useful for entertainment when you’re somewhere far we’re just waiting for someone and now the upgrade to HBO max which I also enjoy but I wish there was differentGrade levels of payments like they just have it monthly I wish they would come up something like three different levels like monthly every three months and yearly I would prefer a yearly subscription because it would make payments and budgeting so much easy Hopefully take a look into that but I have no complain about the app I love it thank you
HBO is slacking
by Nightliker on 2020/07/09 22:48
Where to start? Since HBO doesn’t take feedback (or ever respond if you figure out how to contact them), I guess bad reviews is my only option. They have the worst closed captioning of any service. Weekly shows like Last Week Tonight are still spitting out text well into the next scene. It’s completely unwatchable. This is crappy for parents who need quiet and for the hearing impaired. They don’t care. This is the only streaming service that will NOT allow you to use the phone to input search terms, so you have to use their stupid horizontal alphabet to discreetly enter each. letter. Individually. Which means searching for anything take approximately 16 times longer than it should. You can’t use the arrow keys on an ipad pro keyboard (or any keyboard) to fast forward or rewind You can’t use the space bar to pause Right now I’m watching a brand new, HBO MAX cartoon and the entire 2nd episode does not have audio synced correctly. It really seems like heads need to roll at quality control. I have loved HBO since I was 6 (in 1986). I’m super stoked about the Studio Ghibli partnership. I want them to do better. Please?
Unable to Sign In
by LynnB80 on 2020/05/28 07:31
I was just watching hbo now a few hours ago. My mistake was to to update the app. I signed in with my email and password after updating and now I just get messages saying currently unavailable through your provider. However, I signed up through Apple store, same email and password. iPad is brand new, latest iOS, reinstalled the app, restarted iPad, asked for another password as that was suggested by the site and still got the currently unavailable when I only tried to reset my password. This app should not have been released as clearly there are bugs. As of this time, I suppose I will have to wait to visit desktop site on my laptop and unsubscribe from the service and billing. I may or may not resubscribe in the future, currently super frustrated with this app.
Downloading issues on cellular and other issues
by EdErickson on 2020/06/18 16:49
Downloading continues as long as the screen doesn’t go dark. Upon relog in to my phone via Face ID, the app is closed. I have to reopen. And last screen with the download isn’t what I see. I’m presented with the home screen. I have to navigate to the screen I was at. The download progression has reset to needing to restart the download. I am using a IPhone 11 Pro Max. Quality is good but some navigation, layout, and actions are frankly not very well designed for efficiency. Including the above issue of lack of persistence of the last screen I was at. Continually restarting at the home screen is aggravating when in and out of the app. Starting episodes that have been downloaded and rewinding/fast forward in then is way too slow. It behaves as if I am steaming in a lower bandwidth situation. Finding and deleting downloads is a confusing, tedious process with too many steps. I should just be able to swipe left on it to see a red X and then delete. Something like that.
Needs way more testing and bug fixes..
by Dannydiddy on 2020/06/01 17:12
As an avid Friends fan, I was ecstatic to hear that both that show and my other favorite (SaTC) would be all on one platform. However, the platform has to actually work! I can navigate through the app, but no video will play—from any tv show I click on. It will give me a black loading screen, but then after several minutes says it can’t play the content. This seems like a very poor rollout considering you cannot get the app on Prime TV nor on Roku. First they don’t offer it everywhere, then where they *do* offer it, it seems like they didn’t properly test because bugs are popping up everywhere (subtitles have been an issue for others I know that have downloaded the app). Who approved this release to production????
First world problems.
by lillith1208 on 2020/06/07 14:58
I cannot change my tv (which is a fire tv) therefore I cannot watch HBO Max. I know there are issues over the contracts but I was really excited to watch hbo max, checked each day to see if the app had updated, and then to find out that it’s not available to me because of my tv?... that’s a no from me dawg. I do not have a laptop, and why would I watch tv on my tiny phone when I specifically bought a new and larger tv less than a year ago. My only “gaming” systems are a PS2 and 3 (too old for the app). The other TVs I have access to (but watch maybe for 2 hours a week)? Not smart TVs, but have a Roku plugged in to them. Why would you not have contracts figured out with two of the largest streaming providers BEFORE you launched and hyped up the app/upgrade?
Downloading is always an issue
by ndaghed on 2020/07/08 03:46
I have had this app for a few days and downloading things to watch function is not working. The past 2 evenings I’ve downloaded things to watch and the next day when I go to watch they are not there anymore. The first time it happened I thought it was fluke. Then it happened again the second time. So this third time I attempted to download a move again I waited for it it finish, made sure it was in my queue, and to double check decided to exit the app to check back and the movie is NOT there. It’s frustrating because I’ve attempted to download this movie so many times on this third evening and nothing works. As someone that needs to watch movies in the background at work this is a waste of a subscription.
Incredibly good for version 1
by krakencracker on 2020/07/06 19:29
This app is new so it’s a bit jenky but that’s what you expect. It’s quality is belittled by the absolute quality of TV and movie selection. There is no comparison to other streaming platforms. It is stacked with amazing content from originals all the way back to classics. It’s a single hub for all the screen staring that you could want to consume. So who gives a F if it ain’t the smoothest app yet. -Also I’m not a secret rep for HBO I’m just an aspiring cinephile. I’m objective enough for example Netflix is another good service but people already know that. Peace
Nice content, some issues that can be improved.
by A Random, But Important Critic on 2020/05/27 22:28
I like this streaming app because it has some of the content that I want to watch. I think it just needs better organization. It also needs a trending list and a recommendation list. The HBO, DC, Adult Swim, Looney Tunes and TCM buttons should be near the top like the other services to better guarantee navigation. Also, there’s not a lot of content in the DC section. Or original content. Which I know is hard for a service that just launched. But there isn’t a lot of older content for DC. Other than the content, organization and navigation issues, I will still continue to stream HBO Max. There is enough to enjoy for a while.
Good for the most part
by Jaylen's Group on 2020/05/27 16:25
All the shows I’ve watched over the last 10 years are on here so I’ll be binge watching for weeks to months, this has all 7 Harry Potter movies. Everything on here is good. I do have a complaint about the amount of dc content you have. You have all the newer ones like Wonder Woman, Aquaman, and Joker but lack films like the dark knight and the old Superman movies which were promised at launch. As I do enjoy the Tim burton Batman movies I feel as the dark knight trilogy was the peak of the franchise so I hope in the next few days you add these movies.
HBO Max just outstanding start
by Darius305 on 2020/05/27 09:42
I have been a fan of HBO when I had cable that would be my go to bundle deal for everything else I was gonna need to see my favorite titles. Fast forward today now we have everything we could have ever asked for at your fingertips I love the interface could be a little faster when swiping through the screens but very intuitive. I can’t wait to take a deep dive into all of my childhood memories, movie and tv shows and exclusives this is truly everything I could have asked for in a streaming app. ☺️
Great content but slow loading & poor platform availability
by kaxxie on 2020/07/04 17:42
The content available is great, and once watching the viewing experience is generally good — but the initial loading of the app itself and the videos within is often very laggy. I see the little loading dots running across the screen and wait and wait. This lags happens too when I pause play to leave the app, use another app, and re-enter. If/when the lag improves, I’d definitely rate highly, because the content is indeed good and the layout and navigation of the app seem intuitive and appealing. However, the lack of availability via Roku and other platforms (Ex. via cable providers on tv rather than desktop or mobile device) is a major drawback! Can this not be improved?
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All Versions
3.0
5,396 total
 5
2,080
 4
505
 3
552
 2
504
 1
1,755
Current Version (50.2)
3.0
5,384 total
 5
2,078
 4
503
 3
552
 2
502
 1
1,749
Version History
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