Screenshots
Keyword Volume Hits KEI Rank
editors choice
43.11
10
best free apps ever
0.00
9
cool aps
9.97
9
cool apps
10.20
9
best apps ever
9.92
9
free awesome apps
0.00
9
hbo free
64.85
3
big little lies
848
3
hbo latino
66.15
1
hbo go app
68.82
1
hbo app
46.67
1
hbo españa
21 K
1
hbo tv
0.00
1
hbo to go
61.47
1
hbo on demand
60.94
1
Search Visibility
App name
HBO Max: Stream TV & Movies
Description
HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. Get comfy, because you’ve got 100 years of epic entertainment in your hands. You’ll have unlimited access to all of HBO, together with even more favorites from Sesame Workshop, DC, Warner Bros., and more. More reasons to love HBO Max: Thousands of hours of hit movies, addictive series, and exclusive Max Originals. A personalized streaming experience for up to five viewer profiles. Collections hand-picked by real humans — not robots. Download top titles to watch on your favorite devices anywhere you go. A curated kids’ experience that grows along with their interests. HBO Max Hubs devoted to your favorite fandoms. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your iTunes will automatically be charged at the same price for renewal, as stated above, within 24 hours prior to the end of the current subscription period. You can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase. HBO Max is only accessible in the U.S. and certain U.S. territories. Some restrictions apply. ©2020 WarnerMedia Direct, LLC. All Rights Reserved. HBO Max™ is used under license. For help, please visit help.HBOMax.com. Privacy Policy: https://www.hbomax.com/privacy Terms of Use: https://www.hbomax.com/terms-of-use Manage sharing your data at: http://warnermediaprivacy.com/do-not-sell
No sound on cast
by SamG1234567 on 2021/01/15 03:59
Sound drops on cast. Can’t watch it on the big screen at all. Pointless.
So laggy it barely works
by Brian Denison on 2021/01/15 02:32
The load screen loads top down like a photo from 1998, and the video stops 10+ times per episode to load. Unacceptable. My internet is fast and was working fine each time it happened.
Really?
by DrBogart on 2021/01/14 23:31
You would have to be stupid... really stupid to put up something like the trump insurrection right now. Idiots
Decent Content, Bad iOS Support
by .: LoveFire :. on 2021/01/14 18:06
I have found a few shows that have pull my interest, though the most aggrivating thing is how a video app doesnt provide support for 3rd party iOS Keyboards with media controls. There is not more agrivating then having to tap the screen and press play evertime the video is intrupted by something, of if i need to step out. In todays day in age, there is no reason a company should leave this support out unless they simply dont care. I use a Brydge keyboard and apple keyboard and neither work when i press “space” “play” or eect. When the ideally should. Id hope this gets fixed asap but it seems developers these days are lazyier then mule after lunch. I just expect better from a high end company.
Major annoyance
by BigDonTheSecond on 2021/01/14 16:27
Good app functionality. It does what it’s supposed to for the most part. It seems like every time I open it I get a reminder to update my credit card information. My credit card doesn’t expire for 9 or 10 months. What’s worse it seems you have to click Learn More to get past it each time. Annoying, terrible design.
It’s great when it works....
by JETBatt on 2021/01/14 16:25
Although a somewhat limited selection of shows and movies, I got this free for a year with my new phone. We have watched it frequently until the app quit working. Now it tells me that it’s not available in my area and to check with my internet provider. Even after I removed the app and reloaded- still nothing. Since it was free, it’s not worth the headache of pursuing a remedy.
Charged twice
by Sexy@ on 2021/01/14 14:46
I got charged twice for this subscription under the SAME account but they refuse to help me at all. They just redirect me and WILL NOT refund me. Overall, garbage, greedy, and horrible app and company. Bad app. Signed me out for no reason and now can not sign back in. Keep saying incorrect information. HBO max is complete garbage
Videos stop playing constantly
by Jrb4359249 on 2021/01/14 14:12
Some message pops up saying “content not available at this time.”
please fire the entire dev team
by VAVAVAVAVAVAVAVAVA on 2021/01/14 09:31
the experience in this app is so bad it makes me question my life choices. clearly the developers watch netflix when they get home from work.
Turn off auto play
by asdfdas on 2021/01/14 08:44
Pretty basic function badly needed
The content is good but the interface is horrible
by Ayaankhan771 on 2021/01/14 05:01
Please work on the interface their app could be number one if it wasn’t for their terrible interface my movies exit out when I don’t want them too not good for binging can’t even access downloaded episodes without internet unlike Netflix the execution was just horrid
Utter Garbage
by The Reluctant Critic on 2021/01/14 04:48
This app can’t synch video with audio to save its life. You hit pause or rewind one time, and the app never recovers. You have to close the program and slide back to where you want to be during any particular program. And then it will still be out of synch. Your only option is to watch from the beginning and make sure you have no need to pause or rewind or forward. HBO should hire better developers. This is a dog’s breakfast.
Connectivity.
by Amina Caitlin on 2021/01/14 04:48
I have to constantly click the episode I am watching. And then it kicks me back a few minuets.
Help please
by Dragonmewqueen on 2021/01/14 03:07
This is good but I have an issue, I have the same HBOmax account on my tv, and my sister got it locked in her profile. So I deleted it on the app and the went back to it on the tv. But now I’m stuck in a state where there is no profile on the HBOmax on the tv and I can’t do anything about it. so, please help.
Pretty good content, bad execution
by Doc Woo on 2021/01/14 02:38
The Good: Solid library of content! From the movies to the original TV shows, there’s a boatload of good stuff to stream. You’ll be especially pleased if you are a DC Comics fan like me. HBOMax offers an impressive collection of movies, animated specials, and TV shows starring various characters from the DC Universe. The Bad: The app itself has some significant interface issues. I won’t list them all, but the worst one is in the ability to pause, rewind, and fast forward streaming contact. If you try to perform any of these functions, the content freezes, causing you to back out, close, and restart the entire app. To make matters worse, restarting the app will often kick whatever program you were watching all the way back to the beginning. The worst part is that I’ve had this same problem on the iPhone, Xbox, and PlayStation compatible apps. It’s frustrating enough that it almost discourages you from using the app at all.
Content is great, app is glitchy
by Lala_lele on 2021/01/14 00:49
Content is great but the app is too glitchy. If a feature is not working right, then don’t make it available until it it actually works. Give your testers more time! If you allow to download but it crashes the entire app and it keeps crashing until you stop the download, what’s the purpose for it?? Good bones, but under promising and over delivering is a better strategy than the reverse.
LG TV
by Pilotwave on 2021/01/13 21:44
When bringing app for LG TV?
Horrible
by never rates 100875 on 2021/01/13 21:01
Only gave one because I couldn’t give lower. Not user friendly
Couldn’t log in
by maritolop87 on 2021/01/13 19:02
This app is terrible. I subscribed through the HBO website and when I tried to log in here on my phone is not possible. I ended up uninstalling the app. Terrible experience once again.
“Can’t Play Title”
by sjlr92 on 2021/01/13 18:48
“We’re having trouble playing this video. Please check your Internet connection or try again later.” Issue while trying to AirPlay movies and shows to my TV. This issue has been going on since day one. The only fix is to close the application, open it, and pray it works again. Sometimes the problem goes on for days without fix. And I know for a fact it’s only this application that has issues because everything else works fine. Apple TV streams fine. Crunchyroll streams fine. Random websites from the Internet stream fine. I canceled my subscription until a fix is implemented.
Still can’t renew downloads
by Jeff Hand on 2021/01/13 15:34
I don’t know how many versions the app has gone through, but I have not been able to renew downloads once they expire for a very long time. The only way to “fix” this at present is to delete the downloaded video and then redownload it. Unacceptable.
Never loads.
by payway32 on 2021/01/13 15:31
I’m sick of your app closing me out and saying “cannot play the title try again later” i can watch one episode and I have to completely shut it off multiple times to be able to watch ONE EPISODE and then repeat the process. Do better
The sign in
by 12244567788 on 2021/01/13 14:31
It won’t let me sign in other than my tv. I can’t sign in on other devices because it saids email adress or password is incorrect
☹️☹️
by Carlitawey on 2021/01/13 11:52
I got this subscription due to friends but this app is the worst! The app lags, and it’s not easy to move around in the home page Of shows. And I swear that the app always lags at night past 1am I can never watch my show. I keep refreshing and I end up going to another streaming service. I really wish this app Can improve quickly, because there’s lots of amazing content.
Super bugged - not up to standard
by mtlreview on 2021/01/13 08:29
The latest one: “We have trouble playing this title. Please try again later” Terrible experience.
Very glitchy
by AlxR0002 on 2021/01/13 06:49
Getting multiple title issue errors each episode/movie
Shows r great, app suuuuuucks
by Still Lebron James on 2021/01/13 06:22
This app crashes all the time, bails out basically every time the credits play or previews play for every show. This app is trash. Figure it out before u pull it off Apple TV. Thx hbo🙄
Can’t log in
by evolve1091 on 2021/01/13 05:05
The app has always signed me out sporadically but now it won’t recognize my log-in info at all. All the other streaming app (STARZ, Max, Showtime..) recognize it (sign-in through TV provider...) but this one will not. Seems like this has been an issue for a couple weeks now. For what HBO costs each month, they should have a streaming service that actually works.
Wow
by Dieanda on 2021/01/13 04:39
I literally just wanted to watch a movie on my phone and was workin good but when i leave the app for a couple of hours it doesn’t let me watch it just lags to the Home Screen like really just spent 15 dollars just to watch the first 10 mins of a movie
App is garbage
by Likestodiminthedark on 2021/01/13 01:10
I was so excited to get HBO max for the vast array of content. I only have a google chromecast stick for the tv, and the HBO MAX app on my phone for streaming purposes. - App does not communicate with what is playing, meaning that when a show is playing on the tv, the app on the phone doesn’t track where the show is at. Also, there is no pause or stop available. On the random chance that the app offers a pause button, play will not commence where you paused. Show will start at some random spot in a different episode. So if you want to watch a 2 hour movie, you can ONLY stop/pause the movie by hitting the PLAY button, which will start the movie at the beginning. So every time you want to take a break, you have to remember where you stopped, then fast forward to the appropriate spot. Honestly it makes me want to not spend the $14 a month and just drop hbo I don’t have this issue with ANY other streaming service This is not what I expect from hbo
Doesn’t Recognize Internet Connections
by Tbird Alum on 2021/01/12 15:46
I’ll be mid movie, connected to 5G wifi, with the option to use cellular data to stream if necessary, and if will I interrupt with a “using cellular data may incur additional charges from your carrier” message 5 times over the course of mere minutes. Then today it would let me open the app at all! I am connected to WiFi and have it checked to use cellular data and when I open the app it tells me I don’t have anything downloaded and that next time I’m online I should download items so I can watch them while I’m offline. Grateful I didn’t take advantage of their 6 month plan.🙄
Watchlist Option/Auto Play?
by Leia_08 on 2021/01/12 10:29
I feel like streaming services, even low budget ones, always have a watchlist option, but I can’t seem to find one. I also can’t seem to find a “Continue to Watch” option either. So I have to go through search or a suggested category in that genre to find what I was watching. Maybe there’s a trick that I need to figure out. Also there doesn’t seem to be Auto Play, which has always been an option in any streaming service I’ve used. I feel like these are basic features of any streaming service, let alone from a large company. All that said, I’m writing this in hopes that I’m missing a step to set my up in a more user friendly way and hoping for some type of suggestion. In regards to their content, I’m happy with it, and excited for what looks to be a good replacement for my Netflix account I closed.
Offline
by Franckojor83 on 2021/01/12 10:25
The catalog is big but they have several problems 1 they don’t have Spanish audio another important problem I can’t watch the offline content compared to the competition Netflix and amazon if you’re offline they take you directly to downloads
Horrendous Cast to TV
by Nikki (.___.) on 2021/01/12 10:03
This app doesn't remember it's casting episodes to the TV. I will connect to my TV, play an episode from the app, and in 20 seconds the app doesn't show the episode in progress that is playing on TV. In order to pause I have to search for the episode again on the app and play it, or disconnect from the TV and reconnect then search for the episode via app still. Incredibly frustrating that I can't control what is being cast to my TV within seconds of choosing to play an episode.
Allow us to turn off autoplay
by JackieBoyDeluxe on 2021/01/12 07:04
The iPad app isn’t great, but it mostly works. But it’s maddening that a user can’t turn off autoplay. I can’t recommend the app to anyone.
Crashes a lot
by Monicarosi on 2021/01/12 06:10
Great for streaming if you like it crashing every few seconds. Also a feature where it puts on the next episode would be great. Other than that and I would say it’s next to perfect.
Worst streaming app ever
by rjehdhd on 2021/01/12 05:55
After starting a show or movie and your phone goes to sleep you lose all ability to pause, rewind or anything unless completely disconnect and then reconnect again. On several occasions a show will appear to be buffering but not actually do anything and the only solution is to disconnect from chromecast and reconnect. Do not plan to continue my subscription unless the app is fixed.
Horrible Support
by Rschn2576 on 2021/01/12 05:48
HBO Max has numerous shows that are not on any other sight. After subscribing I am prompted constantly with can not play title right now try again later.
Too much buffering
by caeleyb on 2021/01/12 05:45
I am beyond frustrated with this app it is the most expensive streaming app I pay for yet I can’t watch one episode of a tv show without it buffering every 2 minutes. It’s pretty much impossible to watch. HBO Max has yet to address this issue clearly many of us are having and all they say is “it’s your wifi” when it’s in fact the app my I pad, Hulu, Netflix, Disney Plus have zero streaming issues as well as many people I see. Disappointed regret buying
☹️☹️☹️
by shazbot89 on 2021/01/12 05:40
It continually stops playing and says “Can’t Play Title”.
Bad
by Pained ears on 2021/01/12 04:39
Very very bad
No seamless transition to another device
by FrannyCrev on 2021/01/12 04:36
On Netflix, if I'm watching a show on my iPad and then later on my tv, the tv doesn't know what show I watched and where I'm at. When I'm walking around the house doing chores, I usually like having a show entertain me, but now my tv won't catch up, :( please fix ASAP! I believe in you
Awful app
by thoaus on 2021/01/12 04:08
Content is great but watching on the app is a horrible experience. This is especially true when casting to a chromecast. This app is meant for browsing not viewing.
Crashes frequently
by scccfire on 2021/01/12 03:55
This app is very unstable. It crashes frequently and is constantly prompting me to resign in. Extremely frustrating. Please fix it!
Good luck ever canceling
by Sterling100 on 2021/01/12 03:35
Horrible app, terrible offerings, even worse if you want to cancel. Enjoy paying your 15 bucks a month forever. If you fight, they’ll still likely get a few months out of you. Also, WW84 stinks.
Not User Friendly
by Braxxie22 on 2021/01/12 03:06
So many things I hate about this app: The UX varies depending on what show you’re watching. Depending on what tv you’re watching it on, you may or may not be able to rewind/ff using your remote. If you want to use the app to rewind, you can’t access that feature unless, while the app is open, you pause on your remote, and then wait for the pause/play button to pop up. There’s no easy way to jump to the next episode. It takes a bit of navigation to get to the next episode. It’s very unfriendly for binging. The only reason it’s not a 1 star is because it’s reliable.. reliably crappy. But, once you figure it out, it’s repeatable and it hasn’t glitched, lagged, or buffered at all.
App improvement
by thinhphuc21 on 2021/01/12 02:22
The app has improved a lot since it first released. However casting through Chromecast needs more attienton by app developer. I think we need "skip intro" option which we have on phone, website or Roku. Top trending, most views, suggestion, related to my list, same gentre... can be good features to add to the app
Worst streaming app
by Tricky23 on 2021/01/12 01:59
This really is the worst streaming app. The layout is so clunky. The continue watching doesn’t let you get back to the series easily. Besides that it CONSTANTLY FREEZES OR CRASHES.
App problems 90% of the time
by Texicana19 on 2021/01/12 00:29
This app has great content and great interface, but I can’t enjoy any of it. I get HBO max free through ATT and 90% of the time it tells me to subscribe (through Roku) or tells me to enter my login info when using the app on my iPhone. When I enter in my info it just takes me back and has me enter it again, never logging me in or allowing me to watch anything. Occasionally I can watch a show or movie, but not often. I don’t know who to contact for this problem...ATT is no help.
Aspect ratio
by Hobblingman on 2021/01/12 00:24
4x3 shows such as Reno 911 are stretched to 16x9 making them unwatchable. Please fix.
Boondocks
by Joegocrazy on 2021/01/11 23:54
It got boondocks so I’m not complaining.
Why No longer functioning with YouTube TV?
by Cyn2Go on 2021/01/11 23:44
I subscribe to HBO Max through my YouTube TV subscription and everything worked great for awhile. Then yesterday all of a sudden I could no longer access my HBO Max shows. I keep trying to login with YouTUBE TV as my provider, but I keep getting a JavaScript error. I updated, reloaded, tried HBo Max elsewhere and I can’t get back in. If this bug is not fixed soon, I’ll have cancel my subscription and call it a day. Please fix it so that paying subscribers can actually watch!
Don’t update
by ThunderbuttNLeadfoot on 2021/01/11 23:27
If you use a VPN to help keep your personal information secure then you won’t be able to watch movies or shows on this app. You’ll have to turn off your security measures and take the risk of having someone steel your personal information just to be able to watch anything through this app. Unfortunately this isn’t the only app that requires you to do that. Why can’t they be more like Netflix?
Freezes every sec
by brenna forrester on 2021/01/11 23:17
It is good but it freezes every sec idk if it is my wifi or if it is the app
TERRIBLE
by Da maaannn on 2021/01/11 22:44
I have never felt the need to leave a review on any streaming app before in my life... Until now. There is literally a new problem w/ this app every single day and makes binge-watching ANYTHING near impossible. Exponentially long loading times, crashes GALORE, and sometimes when i try rewinding or fast forwarding, it literally plays at different spots, and just now, i tried playing an episode around the 20 min mark and it STARTING PLAYING AT THE END OF THE EPISODE REVEALING THE END OF THE SHOW TO ME!!! Quite literally I am OVER IT. It makes ZERO SENSE why I pay this much for an HBO subscription, just to get an app that behaves as if it was programmed by a 5 year old. FIX IT HBO.
Out of sync on apple tv
by MonikaMoh on 2021/01/11 18:43
The audio and video keep running out of sync!! Annoying to go back to home page and restart!!!
Latin Spanish Dub
by fAnTasmalbert0 on 2021/01/11 18:18
I like that it has some movies and series dubbed, at fist it doesn’t appear but later it is available to switch languages. Overall is just looks for movies and stuff. I wish Harley Quinn’s series is dubbed some day (specially if Warner sends it to be dubbed in Mexico)
Bugs like crazy
by Ad No Mo Plz on 2021/01/11 17:50
I love the layout of the app and all the shows and movies. That is great but good lord I can’t even watch a show with out it bugging out half way. I’d be halfway in a show and then boom. Error message telling me to restart the app. I’m currently on episode 5 of Love Craft Country and I had to restart the app 3 times and I’m only 28 minutes in.
Review
by 🦇 Batman 🦇 on 2021/01/11 16:56
I love HBO MAX I have not experienced any glitches or problems so I do not understand why other people are. Anyways HBO MAX has a great collection of shows, movies, and originals to watch. I also love the different hubs although some hubs are smaller such as the crunchy roll one but it still has a good collection of anime’s to enjoy. If you can’t tell by my Name I like DC and if you like DC as well you’ll love the collection of DC shows and movies as well. I am also very excited for upcoming DC related max originals.
Needs more features
by 4starlite55 on 2021/01/11 16:43
This is a fair app but not better than hbonow. It needs the following features to be better 1. Ability to like and dislike shows or movies so that way you are NOT mistakenly recommeded shows or movies that you dont care to watch by the app. It’s a must feature to have 2. Combine cinemax and hbo into one app as cinemax havs soje good shows. Starz did that with Encore a few years back. Why not you? 3. When minimizing the screen to watch as picture in picture the app stops playing each time and you always have to press play. Even when doing something while watching. It is annoying abd makes me want to stop watching. Please fix that and make it keep playing. Hbonow and Hbogo never had that problem. 4. no skip recap or intro
Horrible
by RyanD1021 on 2021/01/11 15:48
No convenient way of streaming. Customer service unhelpful
Worth
by crashhollywood on 2021/01/11 13:44
Works and isn't Boring like Netflix
Just Fix the Buffering Issue
by Brian C Wurtz on 2021/01/11 11:10
Great content. I can't say I'll be keeping the subscription. The videos constantly pause and buffer making the viewing experience annoying.
HBO lag
by Ryuujinusa on 2021/01/11 07:02
Doesn’t adjust to slower internet speeds well. It just keeps trying to play at higher quality and is constantly loading instead of lowering the quality.
Give us a Black Canary HBO MAX series
by StarTheeAchillean on 2021/01/11 06:16
Please give Jurnee a Black Canary series.
This shouldn’t be considered “mobile”
by silaz007 88 on 2021/01/11 06:00
This streaming service took all of the good shows from other services and made a nice looking interface yet still can’t seem to understand that the app is horrible. The worst thing about this service/app is it uses and extremely large amount of bandwidth so if two or mor people are trying to watch in the same house you will have to spend hours waiting on a show to load which brings me to my next point... THIS APP DOES NOT SUPPORT ANY CELLULAR DATA! If you were expecting to watch some shows or movies on a road trip sorry you can’t this “mobile” app requires a stable wifi connection to even start a show! This app is horrible the only reason that I give it more than one star is because it has good shows and okay movies.
2 stars for the app not for the content
by HappyFreeConfused on 2021/01/11 05:13
Content is really good. The app interface is not bad, it’s easy to search stuff. However the major issue is, whenever I try to connect it to tv it gives an error. I always have to start multiple times until it is successful. Also it can’t autoplay episodes back to back, which makes this connection issue more annoying. Hopefully they will improve these issues.
Terrible app
by caseylatham on 2021/01/11 05:11
I’ve had HBO for a month. Good content. However, there are no other upsides. The app is trash. Whenever I login, it wants me to pay for another subscription because it says I don’t have one. Yeah, I’ll just cancel HBO and find another streaming service.
Good content, embarrassing navigation
by Cheechoo14 on 2021/01/11 01:19
Content is clearly fantastic. The difficulty of navigating to season/episode selection in 2021 leaves me few words. How is the navigation so poor?
Account issues takes a month to be resolved
by NaWarAl on 2021/01/11 00:52
You ask for so simple things and still it take them a month to get back with you if thay actually did. I had a very simple issue with my account so i called customer service and after explaining my issue to 4 different people and chatted with another 2 and called again twice to see why is it taking so long and still don't have an answer and still waiting on someone to call me back or send me an email or anything just so I know that HBO actually care about the customers and cares about fixing the simplest issue. And after all of this i asked customer service why all of this time for such a simple issue and they answered we don't know how long is going to take them, thay have alot of people calling. Lol. I really do like HBO MAX but the customer service are bad very very very bad. And i really do hope that after i fix my account issue i won’t have to deal with them ever again. And still no answer how long this is going to take a month a year i really have no idea.
HBO max on tv audio languages
by 12ewkdk1 on 2021/01/11 00:03
When will hbo max have audio languages on tv, like as on smartphone that makes you change languages
Oops something went wrong
by pringa8 on 2021/01/10 20:38
“Oops something went wrong” - get used to reading this message and re-starting the app anytime there’s buffering. Not sure how they went from a good app in HBOGo to this, cut and paste would have done a better job. And what’s with the random + button that just turns to a tick mark and apparently does nothing else? It’s a shame because the content is great!
Rad
by popie butt man on 2021/01/10 20:12
Radical
No sound, no playback
by Sb2333333333 on 2021/01/10 19:49
I have to delete and reinstall constantly to get anything to play.
THE WORST SIGN IN PROCESS EVER
by MackMerrow on 2021/01/10 18:41
We have utilized multiple ways and tries to sign in using all three of our households separate active accounts through iTunes and also through our emails etc. we have been redirected, seen multiple “oops site isn’t working now” pages and all processes have been very trying. My patience is now out and we are all canceling. I don’t need to spend half my afternoon attempting patiently to watch anything. Why reinvent the log in wheels, keeping it simple helps with allllll the apps and log ins we tend to utilize daily. I have emailed support and this is my last attempt if you would call it that.
There is no way to disable auto play
by paulbsch on 2021/01/10 17:52
Auto playing the next episode of a show is the most aggravating feature streaming apps implement. It is highly annoying that this app and so many others do not allow it to be disabled. Please add a setting that allows disablement of auto play.
Garbage app
by brandondingeman22 on 2021/01/10 17:41
I can’t even open the app off fresh install because it keeps popping up that my subscription is expired but I can’t even sign in???
Choppy stream
by nicky gordo tha 3rd on 2021/01/10 10:28
On good wifi or strong data service it takes forever to load a show and then it buffers the entire time Makes me wanna cancel my subscription
Nice selection when it works
by anikname123456 on 2021/01/10 09:10
The app decides to just stop working a lot and is unfunctional and frustrating for such a new, snazzy platform. The increase in selection and choices is nice, but if it’s just to taunt me as an app that does not even work properly then it is evil and boo-able Boo!
Very disappointing app.
by L. Idell on 2021/01/10 06:15
I am so disappointed in the problems with this app. It gets out of sync several times during a show. It has to be restarted constantly to fix the problem. Fix this. You guys are making a ton of money off this,get it right.
The shows/movies don’t play
by Dhoae on 2021/01/10 05:48
Most of the time I go to watch something on the app it loads for a long time then says the title can’t be played. So I rarely get to actually watch the stuff I intended to. It’s very frustrating.
Continually lags
by Tree am I on 2021/01/10 04:58
I’ve had to restart almost every show or movie multiple times to stop the lag is video to sound. Very irritating.
Awful
by Get on the train babY on 2021/01/10 04:18
HBO max has great movies and shows but the app is horrible. Very very slow, when you try to play movie it just keep buffering.
Use to work but doesn’t work now
by Myomy1959 on 2021/01/10 03:47
The title says it all. Tried several times, doesn’t work on my iPhone after updates. Not happy. Works fine on my iPad.
No other languages on XBOX
by Derickfn1 on 2021/01/10 03:29
When I watch movie sometimes I want to watch in another language and I can on my phone but not in my XBOX so I was hoping that somebody would fix that problem because I use my XBOX for almost any specially watch movies and shows THANK YOU
Not super user friendly
by northinthesouth on 2021/01/10 01:35
Love the content, however, there is a BIG delay in response to any command such as a rewind or fast forward 15 seconds. It’s almost to the point that you aren’t actually sure you pressed the command and then you touch the command again and the app responds to both. Lots of lagging compared to other streaming apps.
Could be better
by TheDoctorKev94 on 2021/01/10 01:15
Just subscribed for this serviced, I like the movies they have but I would like to see more movies with Spanish audio option. Also, there is an issue with the audio when you use the chromecast, the audio and captions are only allowed in English. I am hoping they get better and I am waiting to see if there will be an app for the Samsung tv.
Better then Netflix in my opinion
by ICGXO on 2021/01/10 00:27
So I’ve read the comments and saw the ratings about HBO Max the app, and all I have to say is I don’t know what everyone is upset for? I wanted to check it out for my self and I have to say the content is awesome, no issues with the I interface, look very clean and things are easy to find. I cancelled my Netflix because this is just so much better and cheaper.
Subtitles issue
by g04w47 on 2021/01/10 00:14
Everytime I launch the app on the APPLE TV 4K, I have to manually enable subtitles, EVERYTIME. Why can't the app remember my settings on my device? I live with someone who doesn't understand English very well and subtitles is a key for them to enjoy watching TV. Please fix it.
Glitchy
by ELAINORS on 2021/01/09 23:05
This app is so glitchy. Just like the other AT&T app for the cell phone accounts. They really gotta work on their apps working more consistently.
App frequently stops working
by Aubrey Lawrence on 2021/01/09 20:57
While watching on my iPad I’m lucky to watch one episode of a show before it pauses and I have to restart app again. Very frustrating despite supposed updates and seriously considering cancelling my subscription. HBO subscription through Amazon may not have as much content as HBO Max (which was the main appeal of me subscribing) but at least it consistently plays episodes/movies without interruption. Very disappointed
More information
by Kecia20 on 2021/01/09 20:28
I love the app, I just wish while you’re watching the show you can press down on the remote to see what’s it’s about. Like Netflix, Amazon prime....(etc).
Constant Buffering
by babakxndbaj on 2021/01/09 19:05
To watch an hour long show, it takes about an additional half hour due to all the buffering. I’ve done all that was listed to troubleshoot the issue but nothing works. I also can’t control the show from the app as it seems disconnected. Before they became HBO max, this was easily 5 stars but now it offers no convenience. I’m having to stop the show, let it load, then play but it still buffers. I don’t have multiple accounts that watch at the same time. It’s just me. Please correct these issues if you want customers to continue utilizing your service. The inaction is a disservice to us.
Bad
by Kiwi fuhhhh on 2021/01/09 16:10
HBO max is bad when I connect to my Apple TV or even my iPhone the movie I watch will start from the very beginning every time I close the app or leave to another app I’m paying money for this ?
Missing episodes
by Nikki Bo Bikki on 2021/01/09 14:38
HBO Max is pretty good but they are missing episodes of some shows (the one I just noticed is South Park like they don’t have episode 5 &6 of season 14 and a couple others) and that’s lame cause it’s the main reason I use HBO max so idk might lower rating later
Room for improvement
by constructive5182 on 2021/01/09 08:50
If you’re going to impede the ability to scrub , have it be at commercial points on shows with original network runs. Always include a restart option at Home Screen and make it easier to get from continue watching menu to whatever that series/movie’s episode page.
Offline downloads require connection
by dawnspa on 2021/01/09 08:26
Honestly did they even use the app before publishing it. Everything about this app is terrible. HBO should b embarrassed
Never remembers my ATT subscription
by gwcali on 2021/01/09 08:14
At least twice a week it asks me to renew even though it's part of my ATT account. Both ATT and HBO blame each other for the issue and can't fix anything. Worst experience out of all my apps.
Trash app on iOS
by m?!?!?!!! on 2021/01/09 05:21
This app is so bad it makes me think it’s third party. I can believe that HBO Max would make an app that does not respond to touches on most buttons around 70% of the time. And to fix it I need to restart the app.
Not binge-friendly, not inconvenient streaming
by A_Schemin on 2020/12/07 03:59
Great content, nice looking interface, and easy to search for things to watch. Also, I like the fact that whatever algorithm they use doesn’t hide content from you. It still shows you suggestions based in on your watch history, but unlike Netflix it doesn’t flood your feed with suggestions and cause you to miss things you may have wanted to watch. HOWEVER.... 1. Will not auto play episodes if you are watching a series 2. If you didn’t subscribe via Apple TV then you can’t cast to your tv 3. If you subscribed via the HBO Max website and not via the Apple store then you will not be able to watch on your phone unless you pay for another subscription 4. In order to watch on my Roku TV, I have to connect it to my laptop with a HDMI cord. All of the other streaming services I subscribe to allow me to cast from my phone or download the app straight to my tv. This is very annoying!! Especially when I’m watching a series and the episode ends. If you don’t have a super long hdmi cord, you’ll have to get up after every episode and click on the next one. It also kicks you out of full screen , so you’ll have to expand the screen after every episode as well. YOU CANNOT HBO MAX AND CHILL!!! lolol ****You can now click onto the next episode as the episode you’re currently watching has ended. Still have to get up after every single episode when watching on the big screen though. Also seems less glitchy when watching with hdmi connection
HBO Max: Have I become YOUR product?
by TheTaintedOne on 2020/12/19 03:28
When I checked under “App Privacy” in this app, it was immediately concerning to me to see that HBO is tracking me extensively on my iPhone across apps and websites and in a variety of ways: my location, my search history, my usage data, my contact information, my identifiers, and my “other data.“ (Sounds ominous, doesn’t it?) Why is this necessary, HBO? I am paying you each month, so it doesn’t seem as though you need to monetize me like this. Is that what you are doing? It says, “Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies.“ If HBO Max were a freebie, I guess I could understand this *to a degree* – but HBO Max bills self as a premium channel, and it is by no means free! It sounds to me like HBO Max needs to do better by its customers’ privacy rights. While I normally would’ve given HBO Max five stars— it truly is a wonderful premium service that I enjoy very much! — I’m giving it one star until this is convincingly explained to me. Oh, and I’m also deleting HBO Max from my iPhone; since I feel it necessary to do that, HBO Max just became a whole lot less valuable to me, and I may also have to reconsider my entire relationship with the company moving forward.
Content Good - App Bad
by S.C. Watts on 2020/10/18 21:29
I’ve only had the app for a couple of weeks but already it’s got major issues compared to other streaming apps that I am not sure how they aren’t fixing... When connecting to watch on my TV via Chromecast it will just stop a few episodes (or sometimes halfway into the very first episode I watch) and look like it’s “buffering” but really it’s just a connection issue, or something along those lines and it will never actually resume. The only way to continue watching is to disconnect, restart the app and reconnect which is ridiculous. Other issues include some of the user interface irritabilities others have pointed out like the “continue watching” section giving you no options to go to the show details, episode selection, etc. and the fact that you can skip the ads and intros when watching in the app on your device, but not when casting from your device. All of these issues make for a very clunky, unprofessional and honestly overpriced viewing experience. I’m really just binge-watching all the shows I got the subscription for so I can cancel after one month, and resubscribe in the future once they learn how to build a proper streaming app.
Great idea but poor execution
by Isome2000 on 2020/06/12 03:48
I love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution.
Good content, bad User interface
by Goldentoast01 on 2020/08/08 17:45
Sorry HBO I really love your shows, but here are the things I have issues with your App and your Xbox One version of the app (it seems like others are having a problem with this too, like Ps4) My List- this is always a great function in a streaming service. When it’s accessible... My List does not always appear in HBO Max. Additionally doesn’t not list all the things you’ve added to it when it does. This is frustrating for people who are trying to watch something they have added, only to have to search for it again. Big no no. Episode Selection- watching a show sometimes you miss something, wether you got busy around the house or fell asleep, I know I can find the episodes.. if I search for it again. But unlike other apps I can’t select another episode from the episode I’m in. For example. Netflix on the Xbox, or PlayStation. While watching an episode you can hit (X on Xbox) (square on PS) to view the episode list. Why do I need to search it again. All in all I respect the Swift Roll-Out for HBO Max, and switching the subscriptions from HBO to HBO Max. But the Max App for Console and Phone is MISSING vital features to a streaming service. I highly suggest fixing these issues because I don’t want to see your app use slow down or disappear all together. Even after a boost in advertisements, not having these functions could end the popularity of your service. Please consider these thoughts and I hope to look forward to these changes.
One of the Worst Streaming Apps Ever
by Epping112263 on 2020/12/11 16:22
You would think that a multi-billion dollar company with probably the most expensive streaming service around could make a decent app but apparently not. It has auto play but it only works half the time and you have to listen to the entire credits track unlike on other streaming services where they give you the option to play the next episode once the actual content of an episode ends. It’s casting capability is terrible, a lot of the time when you try to cast you just get a plain black screen on your TV. Other times it’ll cast but every time you leave and then open the app it has disconnected itself from the casting capability while the show is still playing so you can watch it but you can’t control it at all. It does this every single time. It also likes to say you’re offline when you’re clearly not, it mostly does this when I try to access my settings or account information. Overall it’s a terrible app, with a mediocre service, and it certainly doesn’t have enough content or functionally to be worth the price. 0/10 would not recommend.
Functionality not quite there
by Madelinebelton292016 on 2020/06/22 21:32
The app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird. One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not? All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!
Broken downloads feature
by Shardik on 2020/09/02 10:58
For the most part, this is a decent app. The content is great, of course. Download management is poorly designed. Currently you must click edit, then scroll through your list, X out the download you don’t want, then scroll back up and click Done. It’s a lot of real estate to go through. Secondly, downloads don’t play on their own off of the phone unless the phone is taken off network. So if I have a slow or poor internet connection, shows don’t play immediately or at all, and I suspect that they’re eating data instead of playing off of my phone. Downloads only play well in these circumstances if I set the phone to Airplane mode. Finally, the Renew option doesn’t work. If I click on the exclamation point to renew, I get a dialog to Renew or Cancel. Click on Renew and nothing happens; no shows or movies renew. I can only get them back if I delete and redownload them. Like I said, it’s a decent app, but this part proves to be a frustrating experience.
Nov 2020
by t0xygen. on 2020/12/03 21:32
What you had before wasn’t good but it was much better than what you guys did with this new update here we go! Home Screen intro is horrible taking up 80% of the screen displaying content most people do not like or are already watching. Why not make a banner consisting of 25% of the screen with new content did I say new I mean NEW brand NEW. Not Euphoria for Gods sake Euphoria with the girl crying over and over and over again! Show different content from the show not the same face again and again and again makes one hate that show without even watching it. Please be smart don’t fill the whole screen with a 80% poster. You are not convincing people to watch what you want them to watch they are smarter than that. How about categories like 70s, 80s, 90s, blockbusters, Globe Awards, Indies things like that! FOR YOU omg that is so annoying bunch of shows that I would never watch at all let alone select them for MY LIST. Speaking of My List put that first under the 25% New show Banner that’s better. My goodness who do you have working there?? Oh people who don’t use HBO Max app that’s who.....Enough Rant geeez.
The Infinity Train
by Ethan Me on 2020/10/28 17:29
Please please please keep making more Infinity Train, it’s many people’s favorites on this app. I heard that it might not get a 4th season because people might now be willing to buy HBO Max for it, so other people might pirate the show. One of the reasons why people will pirate is because they’re not willing to pay that much money for another streaming service, but also because HBO Max isn’t available in other countries. Many people from other countries really want to buy HBO Max and watch the content, but it’s not available to them and you may not see the numbers you want to see on series like The Infinity Train, so if it could be more accessible to more people, more people might buy this streaming service. Edit: ok, so I got the app working, but pleaseeeee keep The Infinity Train going. Lots of kids can relate to the struggles of the characters, and it’s so well done. Edit: I got into Studio Ghibli and I’m so glad you have it on your app. Good content
Parental Control (and Pin) broken
by Piefaceswarth on 2020/12/06 02:48
Content on HBO Max is great. The problem I have with it is how the parental controls are set up. It is backwards of how it should be. You should have to enter a parental control pin to access adult content (if that’s what you choose) but instead you enter a pin to exit a kids profile. I set up profiles for me, my wife, and my three kids. If my wife or I are watching something on our profile and exit without changing it to one of the kid’s profiles, the kids have full access to the adult profile when they launch HBO Max. Defeats the whole purpose of having restricted content profiles. The other thing that doesn’t make sense is the parental control pin. When you change profiles and are prompted to enter the pin, it shows the pin as you enter it and displays the whole pin before you hit enter. So if your kids are in the room and you’re doing this on your tv, they can see the pin. If HBO Max had parental controls and pin the same as Netflix (or Prime even), would be 5 stars. Hopefully the developers can fix this.
HBO Now My List is missing
by mrhoni on 2020/06/04 14:28
Update 6/4/20 - Developer response was not very helpful, including the link that was provided in developer response. I’m not certain that the link was telling me that My List was not supposed to transfer to the new app and be available. I know where My List was supposed to be and I know where new items added to the list in the new app will show up, but irritated that I have to search and add again all items that were on my list. Good thing it was not a huge list. After updating HBO NOW on my Apple TV to HBO Max, I no longer have a My List or at least can’t find it. I found the Joker movie, which was on My List prior to update, and added it to My List. However, I can’t find My List to even see the Joker is added to it in HBO, but I can see it in HBO Max, but still all my My List from HBO Now are not there. Now I’m just doing searches for movies that I have on a separate list. I searched for Glass, find it, and now instead of My List its added to Up Next. Where the heck is Up Next?
Cost is way too much for an App that doesn’t include all content
by Justanothercomplaint on 2020/12/04 21:55
I just received a developer response —12/4- and it only consisted of an ad for new and returning customers to receive 20% if they prepaid 6 months. ABSOLUTELY NOTHING for those of us that have been paying for it all along even though we didn’t have access to it on a fire stick. Useless customer service. I have the same complaints others are sharing, but I would also like to add that the App shouldn’t have been released until ALL contracts are signed with companies. Because of the rush to get this out, I can’t watch this $15 a month App on my fire stick. MAX includes all shows and my HBONow is limited still. I subscribed to this for Friends and other specific shows and now realize the app cannot been added to my fire stick or the Roku device because the greedy companies can’t come to a decision on their costs they want to pay or be paid. You shouldn’t be charging the consumer your high-price if you aren’t able to supply the full product.
It’s cool but...
by just axel reviweing on 2020/07/09 02:49
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
Worst customer service
by Mulcak on 2020/10/10 10:47
I created an account before the app was available. The app worked for one week and then I wasn’t able to play anything. I kept calling their customer service multiple times, I’d get an email from a service tech and I’d respond and nothing. Finally some rep discovered that my emails weren’t getting through. So now I had to call literally every time to respond to emails. This meant re explaining everything every time I called. But the phone reps wouldn’t just transfer me to the techs. They would try to trouble shoot. Pretty sure if my ticket was escalated to their tier 3 techs, you phone reps aren’t going to be able to help. But even the techs weren’t helpful. Every single person I worked with just asked me the same things over and over again even though it was documented multiple times. 1. Device information 2. Is my device up to date? 3. Is the app up to date? 4. What is my internet speeds? 5. Turn it off and back on. After that when it still wouldn't work they would escalated it. For 5 months not one person tried anything different. I finally got fed up and just wanted to cancel. I spoke with a women she “canceled” my account. I requested to be refunded for every month this service didn’t work for me and they refused. Only refunded me for 1 month. Now I say “cancel” because I just got charged again today. So now I have to call them yet again. Horrible, horrible experience. Worst company I have ever worked with. One star is too many stars.
Not working
by Ms Angie on 2020/06/21 23:45
Currently I use this through my cable provider (wow! Cable) without signing up for an hbo Mac account and I’ve used it twice so far with no problems, it allowed me to make a profile and cast through chromecast. Each time I’ve used it is has not saved that I’ve logged in before. I have to go through the entire log in through my cable provider every time. I’ve done this today and when I go to play an actual video it automatically says I’m not logged in and starts over. It will not play as of today. Every video I try keeps saying log in even though the play button finally appeared after logging in before. Don’t know what to do other than to say it’s currently unusable. Seems like when it works it’s great but it has to work. I don’t like casting a show or a movie to be an entire process of searching providers, logging in, starting over...each and every time. Please save our provider information and please figure out why it’s currently unusable.
One issue
by Mer-Gamer on 2020/08/01 21:58
Overall it’s an amazing app, you couldn’t possibly run out of content to watch.. there’s one problem I’ve ran into to, that’s downloading movies or videos often times when the app is in the background or if the phone locks it destroys all progress coming back to see it’s not downloaded and having to find the movie or show again and download it.. you have to literally stay on the page to keep it there so it’s a shame however once done it does stay downloaded. If could please fix this I’d consider going from my trial and to full membership. However I feel my membership has been ruined by that because I was gonna use it for a week away into a area with hardly data or wifi.. it’s not likely I could get another chance either but good app just please fix that and I may consider coming back and buying a full membership
Forced into HBO Max
by AshB1717 on 2020/07/08 19:21
I liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point. I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly.
Good app but overall needs fixing in audio
by logio16 on 2020/12/27 02:12
Overall, I like the app so far like it has variety of films and series to watch, but I feel this app needs to be fixed which is the audio. When I try Chrome casting a film onto the TV, it didn’t give me the option of selecting an audio while playing the film and I feel it needs to be include cause I mean I wanted to enjoy the film with my family of watching it in Spanish. And when I’m not on Chrome cast like I noticed it allows you change the audio either English or Spanish and when I choose Spanish to Chrome cast the film it plays English like what the heck. Also I feel more languages should be added onto this app that way people can understand the film or series however they want. Honestly though I feel the change the audio button should be added while Chrome casting a film onto the Television in my opinion. I’m sorry I have to give a low rating on the star but I feel this app needs to be fix with its audio options.
Could use more content, but loving it 📺
by AfflictionKing on 2020/07/10 02:23
When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try. So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol. My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in. But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn
Pretty Good
by Sassy_mcRaffy on 2020/08/12 23:49
Just downloaded this as my subscription was included with my new phone plan. It’s so great so far but I feel like it’s still a bit lacking. Unlike other streaming services the content here isn’t diluted with a bunch of nothing, all the series here look and feel quality. This is especially true considering when browsing the associated channels. However the series amount does seem a bit limited, especially in the horror and international sections. I’d like to see more genres like Mexican soap operas and asian dramas be included. On the topic of genre they have a sizable anime selection so I find it a bit strange that they don’t have that as a category yet. And for viewing series I wish they included a time for the individual episodes so you’d know how long the show is before you start it. Overall great new app and I’m excited to see how it develops.
Not able to watch downloaded movies without service?
by Kstauder on 2020/09/11 14:43
I recently downloaded a couple movies in preparation for a long plane ride. I was quite excited that this is now a function and I was even going to give the “Raised by Wolves” show a try. Once in the air on the plane I was unable to access the app. Every time I opened the app it came up with an error that HBO MAX couldn’t connect. Me, a rational person, wasn’t concerned because I had downloaded movies. But the developers of this app decided that if the app is unable to get service you would be locked out of the app by a barrage of error messages, restricting access to any content you may have downloaded. What is the point of downloading movies if you are unable to watch them offline? The downloaded movies need accessibility while you don’t have service. Severely disappointed by this failure on HBOs part. (Intentional or not)
It's okay, but could be better
by sievrdt on 2020/07/29 08:50
First of all – great choice of titles, kudos to HBO for winning over the shows like South Park and Friends along with the all-time favorite HBO originals! As for the app itself – the UI/UX is not friendly at all. E.g. traditionally on iOS there's a back button in the upper left-hand corner; it is here too, except that only the left half of that button takes you back, and the right half takes you to the list of episodes... I guess it's convenient, but it's really counterintuitive. Same thing with the preview pictures – tap in the middle takes you to the episode's page, but tap in the corner starts playing immediately. Just make buttons look like buttons, and if it's two buttons, make them look like two buttons – don't re-invent the wheel. Also, please add support for iPad's Smart Keyboard – it shouldn't be too hard.
So Very Frustrating
by drail148 on 2021/01/06 16:35
There is a lot of content i want to watch. Was excited for this. With that said it is so frustrating. I get it with my DIRECTV subscription t HBO. The app works fine while i am at home. But trying to watch something while sitting at work it does nothing. It says i dont have and content downloaded. Tells me I’m not connected to internet, which is not true. Then says it has an issue connecting. I have a suspicion that you cant use it unless it is on your home network if you are trying to use it with your provider subscription. If true that is the most ridiculous thing to have done. Who wants to sit and watch something on their iPad when i could watch it on a big screen at home? I shouldn’t have to pay for the subscription more than once in order to watch while i am not at home. ANY feedback would be appreciated. To me its unacceptable to not be able to watch it on the go without having to download the content.
Pretty good content, bad execution
by Doc Woo on 2021/01/14 02:38
The Good: Solid library of content! From the movies to the original TV shows, there’s a boatload of good stuff to stream. You’ll be especially pleased if you are a DC Comics fan like me. HBOMax offers an impressive collection of movies, animated specials, and TV shows starring various characters from the DC Universe. The Bad: The app itself has some significant interface issues. I won’t list them all, but the worst one is in the ability to pause, rewind, and fast forward streaming contact. If you try to perform any of these functions, the content freezes, causing you to back out, close, and restart the entire app. To make matters worse, restarting the app will often kick whatever program you were watching all the way back to the beginning. The worst part is that I’ve had this same problem on the iPhone, Xbox, and PlayStation compatible apps. It’s frustrating enough that it almost discourages you from using the app at all.
Not about the content
by Shadoerim on 2020/11/22 03:23
HBO has had great content for decades now. However, this new version of the app may add more content and offer the option to continue where left off, other bugs are really mind blowing. Just like the old app, this version is every now and then not playing any sound. The only way to get the sound back is to switch off the TV (existing the app isn’t enough). This isn’t an issue with the TV as the sound works fine for any other app on the TV when it does not for HBO max. Another issue is the fact that when trying to go back after finishing a movie or a show, the app is unendlessly loading. Again, the only option to get out of that loop is to switch apps and reload HBO. The inability to quickly switch to the next episode is showing how far back HBO is on various streaming services. All of that makes me rate the app 2 stars. And, most of that rating is because of the content not the archaic way this app is coded.
Watchlist Option/Auto Play?
by Leia_08 on 2021/01/12 10:29
I feel like streaming services, even low budget ones, always have a watchlist option, but I can’t seem to find one. I also can’t seem to find a “Continue to Watch” option either. So I have to go through search or a suggested category in that genre to find what I was watching. Maybe there’s a trick that I need to figure out. Also there doesn’t seem to be Auto Play, which has always been an option in any streaming service I’ve used. I feel like these are basic features of any streaming service, let alone from a large company. All that said, I’m writing this in hopes that I’m missing a step to set my up in a more user friendly way and hoping for some type of suggestion. In regards to their content, I’m happy with it, and excited for what looks to be a good replacement for my Netflix account I closed.
Poorly considered app
by Christopher91206 on 2020/05/31 22:39
1) Auto Play: you can’t turn it off, it won’t turn itself off. If you fall asleep watching a series, it will play all night. Good lock finding where you left off 2) If you watch a series that is not on your “list,” it’s hard to get back to it without using the search function. “Continue Watching” takes you back to the last episode of the series you finished watching with no apparent pathway to choose an episode from the series. (So from the “continue Watching” menu, if you last watched Episode 5 of a series, it’s easy to rewatch Episode 5, but not so easy to get to episode 6.) 3) The thing I hate about Netflix is that it is hard to find content—there’s so much there that you’re not seeing. Netflix at least tried to cater to your likes, to give a selection based on your viewing preferences, but this basic issue of streaming services was made worse with HBO Max. They seem to offer you some basic selections, and there’s no real education about what’s there. 4) Searching movies by genre is convoluted. The page never loads all the way. It loads 12-15 selections then stops. If I Choose a movie, then back out of that screen, it will load a few more movies, but finding material is a nightmare, the bigger the catalog, the worse the problem. 5) No Roku. I can’t use it in my living room. (As usable as it is.) I can’t believe this is the best effort of one of the biggest media companies on the planet.
No AirPlay Support
by Eddy Haskel on 2020/10/30 03:27
This app doesn’t work consistently with AirPlay (iPhone to AppleTV). Some shows play correctly, but most I’ve tried cut off the video signal as soon as the ads end and the show starts. I hear the audio, but the TV screen goes black. If I turn off screen mirroring, the shows play correctly on my phone. It’s only certain shows/seasons. For example, Search Party seasons 1 & 3 play on the TV, but season 2 is audio only with a black screen. I’ve tried this on both our iPhones, same result. Which, along with only certain shows being affected, tells me it’s the app or something on HBOs end, not something to do with my hardware or network. UPDATE: After trying the app on our various iOS devices, I've identified the common denominator, I think. Downloading seems to be what causes the black screen. I thought I had to download before playing, but that's not the case. Shows play correctly with AirPlay when I just tap play without downloading. For now, the workaround seems to be DO NOT DOWNLOAD.
Great content, kinks in usability
by Sierra McGill on 2020/08/04 00:35
Definitely room for a lot of improvements with download function on mobile. Many times when I try to select something from the downloads section that I’ve already downloaded it will glitch and tell me I need to be using wi-if to stream. If I try multiple times or close and revisit the download section it will right itself and start the downloaded video. Anytime you close or switch between the app (if you get a quick text etc) it completely resets and you have to go back through all the steps to get to where you were, which is troublesome if you’re streaming from a phone. Wish there was a longer pause in the app holding your place. All the new content is excellent and the color scheme of the app is great contrast for visibility. Just needs to be a little more reliable/consistent.
Love HBO Max
by Gshyne87 on 2020/05/27 17:47
I didn’t have a problem with logging in with my hbo now information I just wish it was available on roku tv maybe in the future. At least it’s available on all my iOS devices, xbox one s & playstation 4 the only bit of a downside no 4K HDR10 content. I was glad to find out I can watch og teen titans, rick & morty, impractical jokers, the boondocks, fresh prince of bel air, adventure time, tom & jerry, also all seven films of harry potter. The hbo max hubs include dc, sesame workshop, tcm (turner classic movies) along with studio ghibli, cartoon network collection, adult swim collection, crunchyroll collection & looney tunes. My overall experience is great I still enjoy it i’ll definitely be keeping my hbo max subscription because they’re just gonna add more content next year & i’m looking forward to it all.
Great title selection. Horrible interface.
by o821 on 2020/07/26 11:59
This post is mostly about the interface. I feel like the discovery/home page is very limiting in titles. Instead of just providing and endless list of scrolling, each section just has a set of 8 or 9 movies to choose from. There’s no “suggested titles” when you click on a show/movie to get me to view other similar titles. Lastly the most annoying thing is on mobile when I go to adjust the volume, it brings up the time scroll bar and all the other settings in the viewfinder...you seriously couldn’t develop just a tiny volume pop up to show you controls rather than putting all that extra stuff on the screen and interrupting the viewing experience? Hope this review actually gets read and you guys can fix some of those issues. Especially the volume thing.
HBO Max is Working Impaired
by GamerCane on 2020/07/27 18:15
HBO Max joins the plethora of big-business apps which show 0 regard for the visually impaired tv- and movie-watching population. It’s really easy to build accessible apps from the ground up. It’s harder to implement accessibility after release. At least this app occasionally does something when I tap on it and would, in theory, let me watch something. I managed to sign in because I explored my screen thoroughly by touch (many blind people swipe from item to item, which doesn’t work at all in this app for ... some inexplicable reason.) I clicked on several categories and each failed to correspond with its label, though the labels were readable. It’s like many apps. It starts somewhat useable and ends up disappointingly, predictably, foolishly useless. Worse yet, the parent companies of these apps keep saying, over and over, that they really do care about accessibility. Forgive us if we decline to agree.
5 ⭐️ for HBO but 2 ⭐️ for the rest
by Phunkedawg on 2020/05/27 20:06
I had huge expectations for the new HBO Max. I woke up, updated my app, and proceeded to check out the “new” offerings. Though I still thoroughly love HBO’s original content, I am left a bit disappointed in the Max content. Impractical Jokers only has the first two seasons; I had hoped for the whole original Looney Tunes series; there’s not a whole lot of the DC content as I was expecting; just a lot of old movies and incomplete series. Hopefully they will absorb all of DC’s content in the future and add complete seasons of stuff that’s missing. Besides those issues, the app seems clunky with much of the content images barely loading on my device. I would blame my internet, but all of my other streaming apps work fine, as does the original HBO content. I’m sure things will improve in time, but until then, I will only give the app 3 stars.
Fix the list
by JaxGam on 2020/06/07 09:17
So I was pleasantly surprised with all the content. Specifically the older series like Fresh Prince and the TCM, Looney Tunes and DC hubs. Plus some great Criterion Collection selections. The sole reason for my 3 star rating is the My List function. I went through the vast content and added several things to my list. First, your list is not easily located. It’s on the main page. There isn’t a Home icon (Apple TV App) so you have to back into it using your Menu button on the remote which takes you through all the visited screens. So if you browsed different hubs or categories, you have to back through all of those to get to the home page. Once I found my list, I scrolled through to find my last 8 or 10 additions and the last option to “See More.” When I select that I get redirected to the top of the home screen. So after I spent all that time building my list so I won’t have to endlessly search for content I like later, I can’t even access the bulk of it. While I can deal with the inconvenient way of accessing the home page, the My List option isn’t functional so serves no purpose to me. Wasted a chunk of my life browsing and adding to a feature I can’t access. If that is fixed, this app would easily be 5 stars for me.
It’s fine
by AJShadowz on 2020/08/16 13:08
When seeing negative reviews I always try and go though a bunch of them too see what people have to say rather than just accepting the star ratings given. That being said, I find that more often than not countless bad reviews on products and services are a result of user error or downright incompetence. I use this app on iPhone 11 Pro Max, iPad Pro, ps4, and my laptop. Works just fine 95% of the time. People tend to be too critical and it’s not a companies fault that a large majority of the population lack the mental capacity to solve the smallest of problems. The only issue that I have is that from time to time my show will freeze and I’ll have to go back to home screen and restart it. Other than that I have no problem finding things, playing things, enjoying things. If you are seeing a show in “continue watching” and want to see ALL the episodes available, select it, and when it pops up click on the series the title just ABOVE the thumbnail and all episodes will show up. It’s not hard to figure out. So for me, HBO please work on the occasional freezing/glitching and the addition of an auto play on/off option would be nice. Other than that I love the app. Thanks.
Language selection
by Cjml2 on 2020/06/09 20:38
When I saw the list of anime that was added I got pretty excited however when I noticed only a few of them come with both English and Japanese language while the rest only come in Japanese audio and many of those anime series I know have English dubbed versions of them as well but HBO MAX doesn’t have them. Also the old Godzilla movies that are on there which I was pretty excited to see but found only two out of all of them had English audio while the rest were Japanese audio only. I’m sorry but to each their own if they understand the Japanese language or don’t mind reading subtitles but for me after work when I want to watch an anime series or an old Godzilla movie I’m not in the mood to read subtitles after a long day of work. I’m sorry but the app and the HBO MAX service is lacking and right now all it’s good for us just steaming HBO content new movies and the DC universe movies
HBO changing so often and do not care about customer experience
by TrustMeIPlayaDrOnTV on 2020/06/20 16:04
We were long time customers, but with all the changes from cutting ties with Dish, then going to the Now platform, then the Max platform its caused too much headache. Content isn’t that much better than Netflix to be worth the constant headaches. HBO can’t even keep their own online FAQs with links to the right places to log in. I don’t think they have the right man power behind their technical solutions - stretched too thin with frequent changes and having to support Now, Go, and Max platforms concurrently. Their app streaming quality sub-par on multiple different platforms and devices I’ve used. They are experts in entertainment not software, and it shows! Also not so great at making transitions easy for customers. Don’t waste your money, wait to buy until they get their model back to working with providers. They aren’t handling the transition to direct delivery themselves very well.
Problematic with iOS 14 and Chromecast
by jluther on 2020/09/24 01:47
A pretty good app but it definitely needs work on its Chromecast connection. This is important, of course, since because of contract disputes, it can’t have any of its Max content seen on Roku. So, naturally, it’s a good idea to cast it to one’s big screen via Chromecast. But it doesn’t work under ios14. Not at all until Local Network is turned back on in manual settings— Apple reset it— but even then very glitchy and slow and “how do I do this?” Once Local Network is on, it just churns to connect. It will get there from the main screen (not the program) eventually, in my experience so far. But mainly, I’ve been casting from an old iPhone 6, which doesn’t have these new operating systems. Works fine. So: Apple and HBO Max and Google, please pull up your socks and get this seamlessly working, as it was before iOS 14.
WHY???
by Alice Valkyrie on 2020/06/03 07:31
The old NOW app won’t even load without this update, which I cannot download because my iOS isn’t supported (it’s not even that old, why do this-don’t you want as many customers as possible)? The new app is not supported on roku either. TL;DR: This is a premium streaming network with exclusive streaming rights to one of my favorite shows (that I’ve been unable to stream since January b/c of your deal, so, you know, thanks for that too) and I. CAN’T. EVEN. USE. IT. 😡 Guess I’ll finally be buying the rest of the Blu-Ray box sets for new Doctor Who (and perhaps a couple of HBO shows) and forgetting this app exists unless things change quickly. Even my satellite provider hasn’t offered HBO for over a year now. I literally have no way to access your content anymore w/o buying DVDs/Blu-Rays. This will mean significantly less money for you in the long run (because I won’t be buying shows I’ve never seen on the chance I’ll like them) but apparently you don’t care. 🤷‍♀️
Garbage
by tord furgeson on 2020/06/03 01:55
When HBO max launches my account was apparently deleted. When trying to access the Catalogue I was told that I hadn’t had an active account since June of 2019 despite using and being charged for hbo now until last week. After called customer support twice, being told I would be contacted about my issue being escalated to someone who could help me I called today to try and find out how to stop further charges for an account I was unable to use. The operator stated canceling was simple and with no attempt at retention canceled my account. When I inquired about a refund for the charge I received on the 28th he told me that hbo has a no refun policy. Further inquiries led to findings that someone had fixed my account without notifying of the resolution to my escalation and that I’d just canceled service and would be charged to reactivate. So now I’m without hbo and cannot receive refund for service hbo’s error prevented me from using. Great customer service.
8/10, only a couple things I’d change
by MattB_2692273833 on 2020/12/24 13:28
App is great for the most part, but there are two changes I’d like to see. First of all, it would be amazing if there was split view functionality to make multitasking easier while watching shows on ipad. Second, I feel like the app is too quick to jump to off-line mode whenever Internet connection is lost. Sometimes I will momentarily lose Internet, or accidentally lock my device which causes the connection to reset momentarily, and the app immediately jumps into off-line mode. It’s more of just an annoyance because then I have to manually go back to my show/movie instead of it being able to just wait for a second and continue playing when the connection comes back Otherwise, app is great!
Downloads
by Jlc22451 on 2020/10/12 02:58
For $15 a month, I should be able to temporarily download to my laptop, a feature that I’m able to do with Netflix. Due to poor internet connection in my room, being able to download to the laptop allows me to actually watch shows and still use my phone. I forgot to check the billing date, and was just charged, which was my fault, but if I stayed on top of that, I would have chosen to skip the HBO subscription this month, and used Netflix instead. This month I’ll have to keep HBO, but I’ve canceled it for next month, and next month I will keep Netflix instead simply because of the ability to download to my laptop. It’s also frustrating to have U-verse, pay for U-verse, but not have HBO max included. I honestly only have it for lovecraft country, and will probably be done with the service all together when I finish the series. EVEN STILL with the ability to download to my phone, I have the same issue as another user who commented about being able to connect a device to the tv. The downloaded episodes are so frustrating to get to work properly when connected to the tv, I end up just watching it on my phone, which is no fun when you’re trying to watch with someone else. Too expensive, not worth the content in comparison to the many other streaming services.
Maybe a few bugs?
by captainahole on 2020/06/26 00:46
I love all the content as compared to the original HBO, and the app itself is easy to use and navigate. However, every time I leave the app to check a message or if I turn off the screen, it closes out the app entirely and I have to restart it, and it resets whatever I was watching back to the beginning. It doesn’t save my watch progress. Also, it resets my downloads back to 0% every time the app closes. Please make it to where it can run in the background and not close entirely if I have to leave the app or turn off my screen. It’s very frustrating when I want to watch or download something and it resets my progress every time I have to do something else in my phone (iPhone). Otherwise, it’s a great subscription, I just think the app just needs more optimization.
A nightmare to use when streaming
by tkn_11 on 2020/10/03 01:37
This app is a UX nightmare when streaming to your tv. It’s actually shocking to me that somehow it got push through. When I cast it to my tv, usually the preview for a show will play again (even if you watch it on your phone already) or just spin in circle waiting to load. Once you get it to play on your tv, don’t bother trying to do anything else. The control interface at the bottom of the screen will disappear. How do you get it to appear again? Who knows. It’s a random luck of the draw. Trying to find the control interface once casting is torturous. Also discovered tonight that apparently the 15-seconds fast forward button actually rewinds it 15-seconds. I’m convinced that no one tested this app before the launch. If you are only playing through your phone or iPad, great!! If you’re going to try and cast it to your tv... good luck!
App is less than AIGHT
by glentippets on 2020/09/14 14:41
HBO in terms of content, is for sure my favorite out of all streaming services. But the app is trash on all devices. It only works about 60% of the time on the smart tv app and the mobile app isn't too much better. Shows are always loading or glitching, and the app layout is way more complicated than it should be. Theres no skip intro option, like on other platforms which gets old because every single episode you have to fast forward through the intro and then it loads forever because its always glitchy. The app layout overall needs to be easier and cleaner to use. HBO subscription price is pretty high for all the glitches, complicated layout, and they still sneak in little ads every now and again. Love the shows, but the app has a long ways to go.
Lol how does this get released
by Gaspatchosoup on 2020/07/01 17:15
This service is such a mess it’s not even funny. So today in the just added section they added the newest fantastic 4 movie that bombed. The icon is the new movie but when you select it the main movie is the original one with Jessica Alba and Chris Evans but the one below it is a picture of the new one and says extended version. No matter which one you select it’s the old movie. Has HBO just been released or has the service been around for a long time? Another thing is take mad tv where most of each season is missing random episodes and if you watch episode 2 and the next one is 4 it will bounce you back to the menu cause it can’t continue episodes if they are not the very next one. For the price this is and the mess that it is it’s not worth it at all. Never have I ever experienced issues like this with other services that haven’t been around as half as long as HBO.
Great shows as always, app is a headache
by Xevi Vincent on 2020/11/30 23:01
The app is constantly getting disconnected when I’m watching shows, especially when casting to my tv. It’s odd because often times it will be playing on the tc and I’ll go to pause or rewind, and the app makes it seem as if I’m not even playing it. It also often forgets where I’m at in a show. Also, a show I’m clearly watching week to week or a movie I stopped will be nowhere I sight when I get back in the app. I know, first world problems, but most of the time these streaming services encourage you to keep watching something, they don’t hide it away so you have to go find it. Obviously hbo has the best content, so I’ll keep using no matter what. But for real, I was happy with the old hbo app on roku or fire stick. Its just annoying that I had to get another streaming service to watch hbo, and the hbomax app is somehow worse.
No WiFi...No Video
by tjseagrove on 2020/06/28 21:54
So, I download a few videos to watch while traveling. I start watching one, then have to board the plane. Now that we are in the air I decide to watch the rest of the video...would you believe, the app won’t open up to let me watch the video because it can’t reach the servers. What is the point of downloading if you can’t watch them “off line” ???? Another annoyance...if you have a downloaded video and you click on the video from the main menu, even though it says it is downloaded, it will stream the video instead of using the downloaded data. You have to goto My Stuff and look at the downloads and play from there. Once on the ground (from the scenario above) I didn’t have WiFi but did have cellular so the app opened but I had the app set to not stream over cellular. That is how I found the streaming issue. Simple fixes...
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All Versions
3.0
16,134 total
 5
4,953
 4
1,610
 3
1,723
 2
1,979
 1
5,877
Current Version (50.8.0)
3.0
16,112 total
 5
4,950
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1,721
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5,857
Version History
More...
Keyword Volume Hits KEI Rank
editors choice
43.11
10
best free apps ever
0.00
9
cool aps
9.97
9
cool apps
10.20
9
best apps ever
9.92
9
free awesome apps
0.00
9
hbo free
64.85
3
big little lies
848
3
hbo latino
66.15
1
hbo go app
68.82
1
hbo app
46.67
1
hbo españa
21 K
1
hbo tv
0.00
1
hbo to go
61.47
1
hbo on demand
60.94
1
Screenshots
Keyword Volume Hits KEI Rank
editors choice
43.11
8
best apps ever
9.92
7
free awesome apps
0.00
7
best free apps ever
0.00
7
cool aps
9.97
7
cool apps
10.20
7
hbo on demand
60.94
2
hbo latino
66.15
2
hbo tv
0.00
2
hbo free
64.85
2
hbo go app
68.82
1
hbo app
46.67
1
hbo españa
21 K
1
hbo to go
61.47
1
big little lies
848
1
250
Search Visibility
App name
HBO Max: Stream TV & Movies
Description
HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. Get comfy, because you’ve got 100 years of epic entertainment in your hands. You’ll have unlimited access to all of HBO, together with even more favorites from Sesame Workshop, DC, Warner Bros., and more. More reasons to love HBO Max: Thousands of hours of hit movies, addictive series, and exclusive Max Originals. A personalized streaming experience for up to five viewer profiles. Collections hand-picked by real humans — not robots. Download top titles to watch on your favorite devices anywhere you go. A curated kids’ experience that grows along with their interests. HBO Max Hubs devoted to your favorite fandoms. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your iTunes will automatically be charged at the same price for renewal, as stated above, within 24 hours prior to the end of the current subscription period. You can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase. HBO Max is only accessible in the U.S. and certain U.S. territories. Some restrictions apply. ©2020 WarnerMedia Direct, LLC. All Rights Reserved. HBO Max™ is used under license. For help, please visit help.HBOMax.com. Privacy Policy: https://www.hbomax.com/privacy Terms of Use: https://www.hbomax.com/terms-of-use Manage sharing your data at: http://warnermediaprivacy.com/do-not-sell
No sound on cast
by SamG1234567 on 2021/01/15 03:59
Sound drops on cast. Can’t watch it on the big screen at all. Pointless.
So laggy it barely works
by Brian Denison on 2021/01/15 02:32
The load screen loads top down like a photo from 1998, and the video stops 10+ times per episode to load. Unacceptable. My internet is fast and was working fine each time it happened.
Really?
by DrBogart on 2021/01/14 23:31
You would have to be stupid... really stupid to put up something like the trump insurrection right now. Idiots
Decent Content, Bad iOS Support
by .: LoveFire :. on 2021/01/14 18:06
I have found a few shows that have pull my interest, though the most aggrivating thing is how a video app doesnt provide support for 3rd party iOS Keyboards with media controls. There is not more agrivating then having to tap the screen and press play evertime the video is intrupted by something, of if i need to step out. In todays day in age, there is no reason a company should leave this support out unless they simply dont care. I use a Brydge keyboard and apple keyboard and neither work when i press “space” “play” or eect. When the ideally should. Id hope this gets fixed asap but it seems developers these days are lazyier then mule after lunch. I just expect better from a high end company.
Major annoyance
by BigDonTheSecond on 2021/01/14 16:27
Good app functionality. It does what it’s supposed to for the most part. It seems like every time I open it I get a reminder to update my credit card information. My credit card doesn’t expire for 9 or 10 months. What’s worse it seems you have to click Learn More to get past it each time. Annoying, terrible design.
It’s great when it works....
by JETBatt on 2021/01/14 16:25
Although a somewhat limited selection of shows and movies, I got this free for a year with my new phone. We have watched it frequently until the app quit working. Now it tells me that it’s not available in my area and to check with my internet provider. Even after I removed the app and reloaded- still nothing. Since it was free, it’s not worth the headache of pursuing a remedy.
Charged twice
by Sexy@ on 2021/01/14 14:46
I got charged twice for this subscription under the SAME account but they refuse to help me at all. They just redirect me and WILL NOT refund me. Overall, garbage, greedy, and horrible app and company. Bad app. Signed me out for no reason and now can not sign back in. Keep saying incorrect information. HBO max is complete garbage
Videos stop playing constantly
by Jrb4359249 on 2021/01/14 14:12
Some message pops up saying “content not available at this time.”
please fire the entire dev team
by VAVAVAVAVAVAVAVAVA on 2021/01/14 09:31
the experience in this app is so bad it makes me question my life choices. clearly the developers watch netflix when they get home from work.
Turn off auto play
by asdfdas on 2021/01/14 08:44
Pretty basic function badly needed
The content is good but the interface is horrible
by Ayaankhan771 on 2021/01/14 05:01
Please work on the interface their app could be number one if it wasn’t for their terrible interface my movies exit out when I don’t want them too not good for binging can’t even access downloaded episodes without internet unlike Netflix the execution was just horrid
Utter Garbage
by The Reluctant Critic on 2021/01/14 04:48
This app can’t synch video with audio to save its life. You hit pause or rewind one time, and the app never recovers. You have to close the program and slide back to where you want to be during any particular program. And then it will still be out of synch. Your only option is to watch from the beginning and make sure you have no need to pause or rewind or forward. HBO should hire better developers. This is a dog’s breakfast.
Connectivity.
by Amina Caitlin on 2021/01/14 04:48
I have to constantly click the episode I am watching. And then it kicks me back a few minuets.
Help please
by Dragonmewqueen on 2021/01/14 03:07
This is good but I have an issue, I have the same HBOmax account on my tv, and my sister got it locked in her profile. So I deleted it on the app and the went back to it on the tv. But now I’m stuck in a state where there is no profile on the HBOmax on the tv and I can’t do anything about it. so, please help.
Pretty good content, bad execution
by Doc Woo on 2021/01/14 02:38
The Good: Solid library of content! From the movies to the original TV shows, there’s a boatload of good stuff to stream. You’ll be especially pleased if you are a DC Comics fan like me. HBOMax offers an impressive collection of movies, animated specials, and TV shows starring various characters from the DC Universe. The Bad: The app itself has some significant interface issues. I won’t list them all, but the worst one is in the ability to pause, rewind, and fast forward streaming contact. If you try to perform any of these functions, the content freezes, causing you to back out, close, and restart the entire app. To make matters worse, restarting the app will often kick whatever program you were watching all the way back to the beginning. The worst part is that I’ve had this same problem on the iPhone, Xbox, and PlayStation compatible apps. It’s frustrating enough that it almost discourages you from using the app at all.
Content is great, app is glitchy
by Lala_lele on 2021/01/14 00:49
Content is great but the app is too glitchy. If a feature is not working right, then don’t make it available until it it actually works. Give your testers more time! If you allow to download but it crashes the entire app and it keeps crashing until you stop the download, what’s the purpose for it?? Good bones, but under promising and over delivering is a better strategy than the reverse.
LG TV
by Pilotwave on 2021/01/13 21:44
When bringing app for LG TV?
Horrible
by never rates 100875 on 2021/01/13 21:01
Only gave one because I couldn’t give lower. Not user friendly
Couldn’t log in
by maritolop87 on 2021/01/13 19:02
This app is terrible. I subscribed through the HBO website and when I tried to log in here on my phone is not possible. I ended up uninstalling the app. Terrible experience once again.
“Can’t Play Title”
by sjlr92 on 2021/01/13 18:48
“We’re having trouble playing this video. Please check your Internet connection or try again later.” Issue while trying to AirPlay movies and shows to my TV. This issue has been going on since day one. The only fix is to close the application, open it, and pray it works again. Sometimes the problem goes on for days without fix. And I know for a fact it’s only this application that has issues because everything else works fine. Apple TV streams fine. Crunchyroll streams fine. Random websites from the Internet stream fine. I canceled my subscription until a fix is implemented.
Still can’t renew downloads
by Jeff Hand on 2021/01/13 15:34
I don’t know how many versions the app has gone through, but I have not been able to renew downloads once they expire for a very long time. The only way to “fix” this at present is to delete the downloaded video and then redownload it. Unacceptable.
Never loads.
by payway32 on 2021/01/13 15:31
I’m sick of your app closing me out and saying “cannot play the title try again later” i can watch one episode and I have to completely shut it off multiple times to be able to watch ONE EPISODE and then repeat the process. Do better
The sign in
by 12244567788 on 2021/01/13 14:31
It won’t let me sign in other than my tv. I can’t sign in on other devices because it saids email adress or password is incorrect
☹️☹️
by Carlitawey on 2021/01/13 11:52
I got this subscription due to friends but this app is the worst! The app lags, and it’s not easy to move around in the home page Of shows. And I swear that the app always lags at night past 1am I can never watch my show. I keep refreshing and I end up going to another streaming service. I really wish this app Can improve quickly, because there’s lots of amazing content.
Super bugged - not up to standard
by mtlreview on 2021/01/13 08:29
The latest one: “We have trouble playing this title. Please try again later” Terrible experience.
Very glitchy
by AlxR0002 on 2021/01/13 06:49
Getting multiple title issue errors each episode/movie
Shows r great, app suuuuuucks
by Still Lebron James on 2021/01/13 06:22
This app crashes all the time, bails out basically every time the credits play or previews play for every show. This app is trash. Figure it out before u pull it off Apple TV. Thx hbo🙄
Can’t log in
by evolve1091 on 2021/01/13 05:05
The app has always signed me out sporadically but now it won’t recognize my log-in info at all. All the other streaming app (STARZ, Max, Showtime..) recognize it (sign-in through TV provider...) but this one will not. Seems like this has been an issue for a couple weeks now. For what HBO costs each month, they should have a streaming service that actually works.
Wow
by Dieanda on 2021/01/13 04:39
I literally just wanted to watch a movie on my phone and was workin good but when i leave the app for a couple of hours it doesn’t let me watch it just lags to the Home Screen like really just spent 15 dollars just to watch the first 10 mins of a movie
App is garbage
by Likestodiminthedark on 2021/01/13 01:10
I was so excited to get HBO max for the vast array of content. I only have a google chromecast stick for the tv, and the HBO MAX app on my phone for streaming purposes. - App does not communicate with what is playing, meaning that when a show is playing on the tv, the app on the phone doesn’t track where the show is at. Also, there is no pause or stop available. On the random chance that the app offers a pause button, play will not commence where you paused. Show will start at some random spot in a different episode. So if you want to watch a 2 hour movie, you can ONLY stop/pause the movie by hitting the PLAY button, which will start the movie at the beginning. So every time you want to take a break, you have to remember where you stopped, then fast forward to the appropriate spot. Honestly it makes me want to not spend the $14 a month and just drop hbo I don’t have this issue with ANY other streaming service This is not what I expect from hbo
Doesn’t Recognize Internet Connections
by Tbird Alum on 2021/01/12 15:46
I’ll be mid movie, connected to 5G wifi, with the option to use cellular data to stream if necessary, and if will I interrupt with a “using cellular data may incur additional charges from your carrier” message 5 times over the course of mere minutes. Then today it would let me open the app at all! I am connected to WiFi and have it checked to use cellular data and when I open the app it tells me I don’t have anything downloaded and that next time I’m online I should download items so I can watch them while I’m offline. Grateful I didn’t take advantage of their 6 month plan.🙄
Watchlist Option/Auto Play?
by Leia_08 on 2021/01/12 10:29
I feel like streaming services, even low budget ones, always have a watchlist option, but I can’t seem to find one. I also can’t seem to find a “Continue to Watch” option either. So I have to go through search or a suggested category in that genre to find what I was watching. Maybe there’s a trick that I need to figure out. Also there doesn’t seem to be Auto Play, which has always been an option in any streaming service I’ve used. I feel like these are basic features of any streaming service, let alone from a large company. All that said, I’m writing this in hopes that I’m missing a step to set my up in a more user friendly way and hoping for some type of suggestion. In regards to their content, I’m happy with it, and excited for what looks to be a good replacement for my Netflix account I closed.
Offline
by Franckojor83 on 2021/01/12 10:25
The catalog is big but they have several problems 1 they don’t have Spanish audio another important problem I can’t watch the offline content compared to the competition Netflix and amazon if you’re offline they take you directly to downloads
Horrendous Cast to TV
by Nikki (.___.) on 2021/01/12 10:03
This app doesn't remember it's casting episodes to the TV. I will connect to my TV, play an episode from the app, and in 20 seconds the app doesn't show the episode in progress that is playing on TV. In order to pause I have to search for the episode again on the app and play it, or disconnect from the TV and reconnect then search for the episode via app still. Incredibly frustrating that I can't control what is being cast to my TV within seconds of choosing to play an episode.
Allow us to turn off autoplay
by JackieBoyDeluxe on 2021/01/12 07:04
The iPad app isn’t great, but it mostly works. But it’s maddening that a user can’t turn off autoplay. I can’t recommend the app to anyone.
Crashes a lot
by Monicarosi on 2021/01/12 06:10
Great for streaming if you like it crashing every few seconds. Also a feature where it puts on the next episode would be great. Other than that and I would say it’s next to perfect.
Worst streaming app ever
by rjehdhd on 2021/01/12 05:55
After starting a show or movie and your phone goes to sleep you lose all ability to pause, rewind or anything unless completely disconnect and then reconnect again. On several occasions a show will appear to be buffering but not actually do anything and the only solution is to disconnect from chromecast and reconnect. Do not plan to continue my subscription unless the app is fixed.
Horrible Support
by Rschn2576 on 2021/01/12 05:48
HBO Max has numerous shows that are not on any other sight. After subscribing I am prompted constantly with can not play title right now try again later.
Too much buffering
by caeleyb on 2021/01/12 05:45
I am beyond frustrated with this app it is the most expensive streaming app I pay for yet I can’t watch one episode of a tv show without it buffering every 2 minutes. It’s pretty much impossible to watch. HBO Max has yet to address this issue clearly many of us are having and all they say is “it’s your wifi” when it’s in fact the app my I pad, Hulu, Netflix, Disney Plus have zero streaming issues as well as many people I see. Disappointed regret buying
☹️☹️☹️
by shazbot89 on 2021/01/12 05:40
It continually stops playing and says “Can’t Play Title”.
Bad
by Pained ears on 2021/01/12 04:39
Very very bad
No seamless transition to another device
by FrannyCrev on 2021/01/12 04:36
On Netflix, if I'm watching a show on my iPad and then later on my tv, the tv doesn't know what show I watched and where I'm at. When I'm walking around the house doing chores, I usually like having a show entertain me, but now my tv won't catch up, :( please fix ASAP! I believe in you
Awful app
by thoaus on 2021/01/12 04:08
Content is great but watching on the app is a horrible experience. This is especially true when casting to a chromecast. This app is meant for browsing not viewing.
Crashes frequently
by scccfire on 2021/01/12 03:55
This app is very unstable. It crashes frequently and is constantly prompting me to resign in. Extremely frustrating. Please fix it!
Good luck ever canceling
by Sterling100 on 2021/01/12 03:35
Horrible app, terrible offerings, even worse if you want to cancel. Enjoy paying your 15 bucks a month forever. If you fight, they’ll still likely get a few months out of you. Also, WW84 stinks.
Not User Friendly
by Braxxie22 on 2021/01/12 03:06
So many things I hate about this app: The UX varies depending on what show you’re watching. Depending on what tv you’re watching it on, you may or may not be able to rewind/ff using your remote. If you want to use the app to rewind, you can’t access that feature unless, while the app is open, you pause on your remote, and then wait for the pause/play button to pop up. There’s no easy way to jump to the next episode. It takes a bit of navigation to get to the next episode. It’s very unfriendly for binging. The only reason it’s not a 1 star is because it’s reliable.. reliably crappy. But, once you figure it out, it’s repeatable and it hasn’t glitched, lagged, or buffered at all.
App improvement
by thinhphuc21 on 2021/01/12 02:22
The app has improved a lot since it first released. However casting through Chromecast needs more attienton by app developer. I think we need "skip intro" option which we have on phone, website or Roku. Top trending, most views, suggestion, related to my list, same gentre... can be good features to add to the app
Worst streaming app
by Tricky23 on 2021/01/12 01:59
This really is the worst streaming app. The layout is so clunky. The continue watching doesn’t let you get back to the series easily. Besides that it CONSTANTLY FREEZES OR CRASHES.
App problems 90% of the time
by Texicana19 on 2021/01/12 00:29
This app has great content and great interface, but I can’t enjoy any of it. I get HBO max free through ATT and 90% of the time it tells me to subscribe (through Roku) or tells me to enter my login info when using the app on my iPhone. When I enter in my info it just takes me back and has me enter it again, never logging me in or allowing me to watch anything. Occasionally I can watch a show or movie, but not often. I don’t know who to contact for this problem...ATT is no help.
Aspect ratio
by Hobblingman on 2021/01/12 00:24
4x3 shows such as Reno 911 are stretched to 16x9 making them unwatchable. Please fix.
Boondocks
by Joegocrazy on 2021/01/11 23:54
It got boondocks so I’m not complaining.
Why No longer functioning with YouTube TV?
by Cyn2Go on 2021/01/11 23:44
I subscribe to HBO Max through my YouTube TV subscription and everything worked great for awhile. Then yesterday all of a sudden I could no longer access my HBO Max shows. I keep trying to login with YouTUBE TV as my provider, but I keep getting a JavaScript error. I updated, reloaded, tried HBo Max elsewhere and I can’t get back in. If this bug is not fixed soon, I’ll have cancel my subscription and call it a day. Please fix it so that paying subscribers can actually watch!
Don’t update
by ThunderbuttNLeadfoot on 2021/01/11 23:27
If you use a VPN to help keep your personal information secure then you won’t be able to watch movies or shows on this app. You’ll have to turn off your security measures and take the risk of having someone steel your personal information just to be able to watch anything through this app. Unfortunately this isn’t the only app that requires you to do that. Why can’t they be more like Netflix?
Freezes every sec
by brenna forrester on 2021/01/11 23:17
It is good but it freezes every sec idk if it is my wifi or if it is the app
TERRIBLE
by Da maaannn on 2021/01/11 22:44
I have never felt the need to leave a review on any streaming app before in my life... Until now. There is literally a new problem w/ this app every single day and makes binge-watching ANYTHING near impossible. Exponentially long loading times, crashes GALORE, and sometimes when i try rewinding or fast forwarding, it literally plays at different spots, and just now, i tried playing an episode around the 20 min mark and it STARTING PLAYING AT THE END OF THE EPISODE REVEALING THE END OF THE SHOW TO ME!!! Quite literally I am OVER IT. It makes ZERO SENSE why I pay this much for an HBO subscription, just to get an app that behaves as if it was programmed by a 5 year old. FIX IT HBO.
Out of sync on apple tv
by MonikaMoh on 2021/01/11 18:43
The audio and video keep running out of sync!! Annoying to go back to home page and restart!!!
Latin Spanish Dub
by fAnTasmalbert0 on 2021/01/11 18:18
I like that it has some movies and series dubbed, at fist it doesn’t appear but later it is available to switch languages. Overall is just looks for movies and stuff. I wish Harley Quinn’s series is dubbed some day (specially if Warner sends it to be dubbed in Mexico)
Bugs like crazy
by Ad No Mo Plz on 2021/01/11 17:50
I love the layout of the app and all the shows and movies. That is great but good lord I can’t even watch a show with out it bugging out half way. I’d be halfway in a show and then boom. Error message telling me to restart the app. I’m currently on episode 5 of Love Craft Country and I had to restart the app 3 times and I’m only 28 minutes in.
Review
by 🦇 Batman 🦇 on 2021/01/11 16:56
I love HBO MAX I have not experienced any glitches or problems so I do not understand why other people are. Anyways HBO MAX has a great collection of shows, movies, and originals to watch. I also love the different hubs although some hubs are smaller such as the crunchy roll one but it still has a good collection of anime’s to enjoy. If you can’t tell by my Name I like DC and if you like DC as well you’ll love the collection of DC shows and movies as well. I am also very excited for upcoming DC related max originals.
Needs more features
by 4starlite55 on 2021/01/11 16:43
This is a fair app but not better than hbonow. It needs the following features to be better 1. Ability to like and dislike shows or movies so that way you are NOT mistakenly recommeded shows or movies that you dont care to watch by the app. It’s a must feature to have 2. Combine cinemax and hbo into one app as cinemax havs soje good shows. Starz did that with Encore a few years back. Why not you? 3. When minimizing the screen to watch as picture in picture the app stops playing each time and you always have to press play. Even when doing something while watching. It is annoying abd makes me want to stop watching. Please fix that and make it keep playing. Hbonow and Hbogo never had that problem. 4. no skip recap or intro
Horrible
by RyanD1021 on 2021/01/11 15:48
No convenient way of streaming. Customer service unhelpful
Worth
by crashhollywood on 2021/01/11 13:44
Works and isn't Boring like Netflix
Just Fix the Buffering Issue
by Brian C Wurtz on 2021/01/11 11:10
Great content. I can't say I'll be keeping the subscription. The videos constantly pause and buffer making the viewing experience annoying.
HBO lag
by Ryuujinusa on 2021/01/11 07:02
Doesn’t adjust to slower internet speeds well. It just keeps trying to play at higher quality and is constantly loading instead of lowering the quality.
Give us a Black Canary HBO MAX series
by StarTheeAchillean on 2021/01/11 06:16
Please give Jurnee a Black Canary series.
This shouldn’t be considered “mobile”
by silaz007 88 on 2021/01/11 06:00
This streaming service took all of the good shows from other services and made a nice looking interface yet still can’t seem to understand that the app is horrible. The worst thing about this service/app is it uses and extremely large amount of bandwidth so if two or mor people are trying to watch in the same house you will have to spend hours waiting on a show to load which brings me to my next point... THIS APP DOES NOT SUPPORT ANY CELLULAR DATA! If you were expecting to watch some shows or movies on a road trip sorry you can’t this “mobile” app requires a stable wifi connection to even start a show! This app is horrible the only reason that I give it more than one star is because it has good shows and okay movies.
2 stars for the app not for the content
by HappyFreeConfused on 2021/01/11 05:13
Content is really good. The app interface is not bad, it’s easy to search stuff. However the major issue is, whenever I try to connect it to tv it gives an error. I always have to start multiple times until it is successful. Also it can’t autoplay episodes back to back, which makes this connection issue more annoying. Hopefully they will improve these issues.
Terrible app
by caseylatham on 2021/01/11 05:11
I’ve had HBO for a month. Good content. However, there are no other upsides. The app is trash. Whenever I login, it wants me to pay for another subscription because it says I don’t have one. Yeah, I’ll just cancel HBO and find another streaming service.
Good content, embarrassing navigation
by Cheechoo14 on 2021/01/11 01:19
Content is clearly fantastic. The difficulty of navigating to season/episode selection in 2021 leaves me few words. How is the navigation so poor?
Account issues takes a month to be resolved
by NaWarAl on 2021/01/11 00:52
You ask for so simple things and still it take them a month to get back with you if thay actually did. I had a very simple issue with my account so i called customer service and after explaining my issue to 4 different people and chatted with another 2 and called again twice to see why is it taking so long and still don't have an answer and still waiting on someone to call me back or send me an email or anything just so I know that HBO actually care about the customers and cares about fixing the simplest issue. And after all of this i asked customer service why all of this time for such a simple issue and they answered we don't know how long is going to take them, thay have alot of people calling. Lol. I really do like HBO MAX but the customer service are bad very very very bad. And i really do hope that after i fix my account issue i won’t have to deal with them ever again. And still no answer how long this is going to take a month a year i really have no idea.
HBO max on tv audio languages
by 12ewkdk1 on 2021/01/11 00:03
When will hbo max have audio languages on tv, like as on smartphone that makes you change languages
Oops something went wrong
by pringa8 on 2021/01/10 20:38
“Oops something went wrong” - get used to reading this message and re-starting the app anytime there’s buffering. Not sure how they went from a good app in HBOGo to this, cut and paste would have done a better job. And what’s with the random + button that just turns to a tick mark and apparently does nothing else? It’s a shame because the content is great!
Rad
by popie butt man on 2021/01/10 20:12
Radical
No sound, no playback
by Sb2333333333 on 2021/01/10 19:49
I have to delete and reinstall constantly to get anything to play.
THE WORST SIGN IN PROCESS EVER
by MackMerrow on 2021/01/10 18:41
We have utilized multiple ways and tries to sign in using all three of our households separate active accounts through iTunes and also through our emails etc. we have been redirected, seen multiple “oops site isn’t working now” pages and all processes have been very trying. My patience is now out and we are all canceling. I don’t need to spend half my afternoon attempting patiently to watch anything. Why reinvent the log in wheels, keeping it simple helps with allllll the apps and log ins we tend to utilize daily. I have emailed support and this is my last attempt if you would call it that.
There is no way to disable auto play
by paulbsch on 2021/01/10 17:52
Auto playing the next episode of a show is the most aggravating feature streaming apps implement. It is highly annoying that this app and so many others do not allow it to be disabled. Please add a setting that allows disablement of auto play.
Garbage app
by brandondingeman22 on 2021/01/10 17:41
I can’t even open the app off fresh install because it keeps popping up that my subscription is expired but I can’t even sign in???
Choppy stream
by nicky gordo tha 3rd on 2021/01/10 10:28
On good wifi or strong data service it takes forever to load a show and then it buffers the entire time Makes me wanna cancel my subscription
Nice selection when it works
by anikname123456 on 2021/01/10 09:10
The app decides to just stop working a lot and is unfunctional and frustrating for such a new, snazzy platform. The increase in selection and choices is nice, but if it’s just to taunt me as an app that does not even work properly then it is evil and boo-able Boo!
Very disappointing app.
by L. Idell on 2021/01/10 06:15
I am so disappointed in the problems with this app. It gets out of sync several times during a show. It has to be restarted constantly to fix the problem. Fix this. You guys are making a ton of money off this,get it right.
The shows/movies don’t play
by Dhoae on 2021/01/10 05:48
Most of the time I go to watch something on the app it loads for a long time then says the title can’t be played. So I rarely get to actually watch the stuff I intended to. It’s very frustrating.
Continually lags
by Tree am I on 2021/01/10 04:58
I’ve had to restart almost every show or movie multiple times to stop the lag is video to sound. Very irritating.
Awful
by Get on the train babY on 2021/01/10 04:18
HBO max has great movies and shows but the app is horrible. Very very slow, when you try to play movie it just keep buffering.
Use to work but doesn’t work now
by Myomy1959 on 2021/01/10 03:47
The title says it all. Tried several times, doesn’t work on my iPhone after updates. Not happy. Works fine on my iPad.
No other languages on XBOX
by Derickfn1 on 2021/01/10 03:29
When I watch movie sometimes I want to watch in another language and I can on my phone but not in my XBOX so I was hoping that somebody would fix that problem because I use my XBOX for almost any specially watch movies and shows THANK YOU
Not super user friendly
by northinthesouth on 2021/01/10 01:35
Love the content, however, there is a BIG delay in response to any command such as a rewind or fast forward 15 seconds. It’s almost to the point that you aren’t actually sure you pressed the command and then you touch the command again and the app responds to both. Lots of lagging compared to other streaming apps.
Could be better
by TheDoctorKev94 on 2021/01/10 01:15
Just subscribed for this serviced, I like the movies they have but I would like to see more movies with Spanish audio option. Also, there is an issue with the audio when you use the chromecast, the audio and captions are only allowed in English. I am hoping they get better and I am waiting to see if there will be an app for the Samsung tv.
Better then Netflix in my opinion
by ICGXO on 2021/01/10 00:27
So I’ve read the comments and saw the ratings about HBO Max the app, and all I have to say is I don’t know what everyone is upset for? I wanted to check it out for my self and I have to say the content is awesome, no issues with the I interface, look very clean and things are easy to find. I cancelled my Netflix because this is just so much better and cheaper.
Subtitles issue
by g04w47 on 2021/01/10 00:14
Everytime I launch the app on the APPLE TV 4K, I have to manually enable subtitles, EVERYTIME. Why can't the app remember my settings on my device? I live with someone who doesn't understand English very well and subtitles is a key for them to enjoy watching TV. Please fix it.
Glitchy
by ELAINORS on 2021/01/09 23:05
This app is so glitchy. Just like the other AT&T app for the cell phone accounts. They really gotta work on their apps working more consistently.
App frequently stops working
by Aubrey Lawrence on 2021/01/09 20:57
While watching on my iPad I’m lucky to watch one episode of a show before it pauses and I have to restart app again. Very frustrating despite supposed updates and seriously considering cancelling my subscription. HBO subscription through Amazon may not have as much content as HBO Max (which was the main appeal of me subscribing) but at least it consistently plays episodes/movies without interruption. Very disappointed
More information
by Kecia20 on 2021/01/09 20:28
I love the app, I just wish while you’re watching the show you can press down on the remote to see what’s it’s about. Like Netflix, Amazon prime....(etc).
Constant Buffering
by babakxndbaj on 2021/01/09 19:05
To watch an hour long show, it takes about an additional half hour due to all the buffering. I’ve done all that was listed to troubleshoot the issue but nothing works. I also can’t control the show from the app as it seems disconnected. Before they became HBO max, this was easily 5 stars but now it offers no convenience. I’m having to stop the show, let it load, then play but it still buffers. I don’t have multiple accounts that watch at the same time. It’s just me. Please correct these issues if you want customers to continue utilizing your service. The inaction is a disservice to us.
Bad
by Kiwi fuhhhh on 2021/01/09 16:10
HBO max is bad when I connect to my Apple TV or even my iPhone the movie I watch will start from the very beginning every time I close the app or leave to another app I’m paying money for this ?
Missing episodes
by Nikki Bo Bikki on 2021/01/09 14:38
HBO Max is pretty good but they are missing episodes of some shows (the one I just noticed is South Park like they don’t have episode 5 &6 of season 14 and a couple others) and that’s lame cause it’s the main reason I use HBO max so idk might lower rating later
Room for improvement
by constructive5182 on 2021/01/09 08:50
If you’re going to impede the ability to scrub , have it be at commercial points on shows with original network runs. Always include a restart option at Home Screen and make it easier to get from continue watching menu to whatever that series/movie’s episode page.
Offline downloads require connection
by dawnspa on 2021/01/09 08:26
Honestly did they even use the app before publishing it. Everything about this app is terrible. HBO should b embarrassed
Never remembers my ATT subscription
by gwcali on 2021/01/09 08:14
At least twice a week it asks me to renew even though it's part of my ATT account. Both ATT and HBO blame each other for the issue and can't fix anything. Worst experience out of all my apps.
Trash app on iOS
by m?!?!?!!! on 2021/01/09 05:21
This app is so bad it makes me think it’s third party. I can believe that HBO Max would make an app that does not respond to touches on most buttons around 70% of the time. And to fix it I need to restart the app.
Not binge-friendly, not inconvenient streaming
by A_Schemin on 2020/12/07 03:59
Great content, nice looking interface, and easy to search for things to watch. Also, I like the fact that whatever algorithm they use doesn’t hide content from you. It still shows you suggestions based in on your watch history, but unlike Netflix it doesn’t flood your feed with suggestions and cause you to miss things you may have wanted to watch. HOWEVER.... 1. Will not auto play episodes if you are watching a series 2. If you didn’t subscribe via Apple TV then you can’t cast to your tv 3. If you subscribed via the HBO Max website and not via the Apple store then you will not be able to watch on your phone unless you pay for another subscription 4. In order to watch on my Roku TV, I have to connect it to my laptop with a HDMI cord. All of the other streaming services I subscribe to allow me to cast from my phone or download the app straight to my tv. This is very annoying!! Especially when I’m watching a series and the episode ends. If you don’t have a super long hdmi cord, you’ll have to get up after every episode and click on the next one. It also kicks you out of full screen , so you’ll have to expand the screen after every episode as well. YOU CANNOT HBO MAX AND CHILL!!! lolol ****You can now click onto the next episode as the episode you’re currently watching has ended. Still have to get up after every single episode when watching on the big screen though. Also seems less glitchy when watching with hdmi connection
HBO Max: Have I become YOUR product?
by TheTaintedOne on 2020/12/19 03:28
When I checked under “App Privacy” in this app, it was immediately concerning to me to see that HBO is tracking me extensively on my iPhone across apps and websites and in a variety of ways: my location, my search history, my usage data, my contact information, my identifiers, and my “other data.“ (Sounds ominous, doesn’t it?) Why is this necessary, HBO? I am paying you each month, so it doesn’t seem as though you need to monetize me like this. Is that what you are doing? It says, “Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies.“ If HBO Max were a freebie, I guess I could understand this *to a degree* – but HBO Max bills self as a premium channel, and it is by no means free! It sounds to me like HBO Max needs to do better by its customers’ privacy rights. While I normally would’ve given HBO Max five stars— it truly is a wonderful premium service that I enjoy very much! — I’m giving it one star until this is convincingly explained to me. Oh, and I’m also deleting HBO Max from my iPhone; since I feel it necessary to do that, HBO Max just became a whole lot less valuable to me, and I may also have to reconsider my entire relationship with the company moving forward.
Content Good - App Bad
by S.C. Watts on 2020/10/18 21:29
I’ve only had the app for a couple of weeks but already it’s got major issues compared to other streaming apps that I am not sure how they aren’t fixing... When connecting to watch on my TV via Chromecast it will just stop a few episodes (or sometimes halfway into the very first episode I watch) and look like it’s “buffering” but really it’s just a connection issue, or something along those lines and it will never actually resume. The only way to continue watching is to disconnect, restart the app and reconnect which is ridiculous. Other issues include some of the user interface irritabilities others have pointed out like the “continue watching” section giving you no options to go to the show details, episode selection, etc. and the fact that you can skip the ads and intros when watching in the app on your device, but not when casting from your device. All of these issues make for a very clunky, unprofessional and honestly overpriced viewing experience. I’m really just binge-watching all the shows I got the subscription for so I can cancel after one month, and resubscribe in the future once they learn how to build a proper streaming app.
Great idea but poor execution
by Isome2000 on 2020/06/12 03:48
I love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution.
Good content, bad User interface
by Goldentoast01 on 2020/08/08 17:45
Sorry HBO I really love your shows, but here are the things I have issues with your App and your Xbox One version of the app (it seems like others are having a problem with this too, like Ps4) My List- this is always a great function in a streaming service. When it’s accessible... My List does not always appear in HBO Max. Additionally doesn’t not list all the things you’ve added to it when it does. This is frustrating for people who are trying to watch something they have added, only to have to search for it again. Big no no. Episode Selection- watching a show sometimes you miss something, wether you got busy around the house or fell asleep, I know I can find the episodes.. if I search for it again. But unlike other apps I can’t select another episode from the episode I’m in. For example. Netflix on the Xbox, or PlayStation. While watching an episode you can hit (X on Xbox) (square on PS) to view the episode list. Why do I need to search it again. All in all I respect the Swift Roll-Out for HBO Max, and switching the subscriptions from HBO to HBO Max. But the Max App for Console and Phone is MISSING vital features to a streaming service. I highly suggest fixing these issues because I don’t want to see your app use slow down or disappear all together. Even after a boost in advertisements, not having these functions could end the popularity of your service. Please consider these thoughts and I hope to look forward to these changes.
One of the Worst Streaming Apps Ever
by Epping112263 on 2020/12/11 16:22
You would think that a multi-billion dollar company with probably the most expensive streaming service around could make a decent app but apparently not. It has auto play but it only works half the time and you have to listen to the entire credits track unlike on other streaming services where they give you the option to play the next episode once the actual content of an episode ends. It’s casting capability is terrible, a lot of the time when you try to cast you just get a plain black screen on your TV. Other times it’ll cast but every time you leave and then open the app it has disconnected itself from the casting capability while the show is still playing so you can watch it but you can’t control it at all. It does this every single time. It also likes to say you’re offline when you’re clearly not, it mostly does this when I try to access my settings or account information. Overall it’s a terrible app, with a mediocre service, and it certainly doesn’t have enough content or functionally to be worth the price. 0/10 would not recommend.
Functionality not quite there
by Madelinebelton292016 on 2020/06/22 21:32
The app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird. One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not? All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!
Broken downloads feature
by Shardik on 2020/09/02 10:58
For the most part, this is a decent app. The content is great, of course. Download management is poorly designed. Currently you must click edit, then scroll through your list, X out the download you don’t want, then scroll back up and click Done. It’s a lot of real estate to go through. Secondly, downloads don’t play on their own off of the phone unless the phone is taken off network. So if I have a slow or poor internet connection, shows don’t play immediately or at all, and I suspect that they’re eating data instead of playing off of my phone. Downloads only play well in these circumstances if I set the phone to Airplane mode. Finally, the Renew option doesn’t work. If I click on the exclamation point to renew, I get a dialog to Renew or Cancel. Click on Renew and nothing happens; no shows or movies renew. I can only get them back if I delete and redownload them. Like I said, it’s a decent app, but this part proves to be a frustrating experience.
Nov 2020
by t0xygen. on 2020/12/03 21:32
What you had before wasn’t good but it was much better than what you guys did with this new update here we go! Home Screen intro is horrible taking up 80% of the screen displaying content most people do not like or are already watching. Why not make a banner consisting of 25% of the screen with new content did I say new I mean NEW brand NEW. Not Euphoria for Gods sake Euphoria with the girl crying over and over and over again! Show different content from the show not the same face again and again and again makes one hate that show without even watching it. Please be smart don’t fill the whole screen with a 80% poster. You are not convincing people to watch what you want them to watch they are smarter than that. How about categories like 70s, 80s, 90s, blockbusters, Globe Awards, Indies things like that! FOR YOU omg that is so annoying bunch of shows that I would never watch at all let alone select them for MY LIST. Speaking of My List put that first under the 25% New show Banner that’s better. My goodness who do you have working there?? Oh people who don’t use HBO Max app that’s who.....Enough Rant geeez.
The Infinity Train
by Ethan Me on 2020/10/28 17:29
Please please please keep making more Infinity Train, it’s many people’s favorites on this app. I heard that it might not get a 4th season because people might now be willing to buy HBO Max for it, so other people might pirate the show. One of the reasons why people will pirate is because they’re not willing to pay that much money for another streaming service, but also because HBO Max isn’t available in other countries. Many people from other countries really want to buy HBO Max and watch the content, but it’s not available to them and you may not see the numbers you want to see on series like The Infinity Train, so if it could be more accessible to more people, more people might buy this streaming service. Edit: ok, so I got the app working, but pleaseeeee keep The Infinity Train going. Lots of kids can relate to the struggles of the characters, and it’s so well done. Edit: I got into Studio Ghibli and I’m so glad you have it on your app. Good content
Parental Control (and Pin) broken
by Piefaceswarth on 2020/12/06 02:48
Content on HBO Max is great. The problem I have with it is how the parental controls are set up. It is backwards of how it should be. You should have to enter a parental control pin to access adult content (if that’s what you choose) but instead you enter a pin to exit a kids profile. I set up profiles for me, my wife, and my three kids. If my wife or I are watching something on our profile and exit without changing it to one of the kid’s profiles, the kids have full access to the adult profile when they launch HBO Max. Defeats the whole purpose of having restricted content profiles. The other thing that doesn’t make sense is the parental control pin. When you change profiles and are prompted to enter the pin, it shows the pin as you enter it and displays the whole pin before you hit enter. So if your kids are in the room and you’re doing this on your tv, they can see the pin. If HBO Max had parental controls and pin the same as Netflix (or Prime even), would be 5 stars. Hopefully the developers can fix this.
HBO Now My List is missing
by mrhoni on 2020/06/04 14:28
Update 6/4/20 - Developer response was not very helpful, including the link that was provided in developer response. I’m not certain that the link was telling me that My List was not supposed to transfer to the new app and be available. I know where My List was supposed to be and I know where new items added to the list in the new app will show up, but irritated that I have to search and add again all items that were on my list. Good thing it was not a huge list. After updating HBO NOW on my Apple TV to HBO Max, I no longer have a My List or at least can’t find it. I found the Joker movie, which was on My List prior to update, and added it to My List. However, I can’t find My List to even see the Joker is added to it in HBO, but I can see it in HBO Max, but still all my My List from HBO Now are not there. Now I’m just doing searches for movies that I have on a separate list. I searched for Glass, find it, and now instead of My List its added to Up Next. Where the heck is Up Next?
Cost is way too much for an App that doesn’t include all content
by Justanothercomplaint on 2020/12/04 21:55
I just received a developer response —12/4- and it only consisted of an ad for new and returning customers to receive 20% if they prepaid 6 months. ABSOLUTELY NOTHING for those of us that have been paying for it all along even though we didn’t have access to it on a fire stick. Useless customer service. I have the same complaints others are sharing, but I would also like to add that the App shouldn’t have been released until ALL contracts are signed with companies. Because of the rush to get this out, I can’t watch this $15 a month App on my fire stick. MAX includes all shows and my HBONow is limited still. I subscribed to this for Friends and other specific shows and now realize the app cannot been added to my fire stick or the Roku device because the greedy companies can’t come to a decision on their costs they want to pay or be paid. You shouldn’t be charging the consumer your high-price if you aren’t able to supply the full product.
It’s cool but...
by just axel reviweing on 2020/07/09 02:49
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
Worst customer service
by Mulcak on 2020/10/10 10:47
I created an account before the app was available. The app worked for one week and then I wasn’t able to play anything. I kept calling their customer service multiple times, I’d get an email from a service tech and I’d respond and nothing. Finally some rep discovered that my emails weren’t getting through. So now I had to call literally every time to respond to emails. This meant re explaining everything every time I called. But the phone reps wouldn’t just transfer me to the techs. They would try to trouble shoot. Pretty sure if my ticket was escalated to their tier 3 techs, you phone reps aren’t going to be able to help. But even the techs weren’t helpful. Every single person I worked with just asked me the same things over and over again even though it was documented multiple times. 1. Device information 2. Is my device up to date? 3. Is the app up to date? 4. What is my internet speeds? 5. Turn it off and back on. After that when it still wouldn't work they would escalated it. For 5 months not one person tried anything different. I finally got fed up and just wanted to cancel. I spoke with a women she “canceled” my account. I requested to be refunded for every month this service didn’t work for me and they refused. Only refunded me for 1 month. Now I say “cancel” because I just got charged again today. So now I have to call them yet again. Horrible, horrible experience. Worst company I have ever worked with. One star is too many stars.
Not working
by Ms Angie on 2020/06/21 23:45
Currently I use this through my cable provider (wow! Cable) without signing up for an hbo Mac account and I’ve used it twice so far with no problems, it allowed me to make a profile and cast through chromecast. Each time I’ve used it is has not saved that I’ve logged in before. I have to go through the entire log in through my cable provider every time. I’ve done this today and when I go to play an actual video it automatically says I’m not logged in and starts over. It will not play as of today. Every video I try keeps saying log in even though the play button finally appeared after logging in before. Don’t know what to do other than to say it’s currently unusable. Seems like when it works it’s great but it has to work. I don’t like casting a show or a movie to be an entire process of searching providers, logging in, starting over...each and every time. Please save our provider information and please figure out why it’s currently unusable.
One issue
by Mer-Gamer on 2020/08/01 21:58
Overall it’s an amazing app, you couldn’t possibly run out of content to watch.. there’s one problem I’ve ran into to, that’s downloading movies or videos often times when the app is in the background or if the phone locks it destroys all progress coming back to see it’s not downloaded and having to find the movie or show again and download it.. you have to literally stay on the page to keep it there so it’s a shame however once done it does stay downloaded. If could please fix this I’d consider going from my trial and to full membership. However I feel my membership has been ruined by that because I was gonna use it for a week away into a area with hardly data or wifi.. it’s not likely I could get another chance either but good app just please fix that and I may consider coming back and buying a full membership
Forced into HBO Max
by AshB1717 on 2020/07/08 19:21
I liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point. I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly.
Good app but overall needs fixing in audio
by logio16 on 2020/12/27 02:12
Overall, I like the app so far like it has variety of films and series to watch, but I feel this app needs to be fixed which is the audio. When I try Chrome casting a film onto the TV, it didn’t give me the option of selecting an audio while playing the film and I feel it needs to be include cause I mean I wanted to enjoy the film with my family of watching it in Spanish. And when I’m not on Chrome cast like I noticed it allows you change the audio either English or Spanish and when I choose Spanish to Chrome cast the film it plays English like what the heck. Also I feel more languages should be added onto this app that way people can understand the film or series however they want. Honestly though I feel the change the audio button should be added while Chrome casting a film onto the Television in my opinion. I’m sorry I have to give a low rating on the star but I feel this app needs to be fix with its audio options.
Could use more content, but loving it 📺
by AfflictionKing on 2020/07/10 02:23
When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try. So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol. My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in. But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn
Pretty Good
by Sassy_mcRaffy on 2020/08/12 23:49
Just downloaded this as my subscription was included with my new phone plan. It’s so great so far but I feel like it’s still a bit lacking. Unlike other streaming services the content here isn’t diluted with a bunch of nothing, all the series here look and feel quality. This is especially true considering when browsing the associated channels. However the series amount does seem a bit limited, especially in the horror and international sections. I’d like to see more genres like Mexican soap operas and asian dramas be included. On the topic of genre they have a sizable anime selection so I find it a bit strange that they don’t have that as a category yet. And for viewing series I wish they included a time for the individual episodes so you’d know how long the show is before you start it. Overall great new app and I’m excited to see how it develops.
Not able to watch downloaded movies without service?
by Kstauder on 2020/09/11 14:43
I recently downloaded a couple movies in preparation for a long plane ride. I was quite excited that this is now a function and I was even going to give the “Raised by Wolves” show a try. Once in the air on the plane I was unable to access the app. Every time I opened the app it came up with an error that HBO MAX couldn’t connect. Me, a rational person, wasn’t concerned because I had downloaded movies. But the developers of this app decided that if the app is unable to get service you would be locked out of the app by a barrage of error messages, restricting access to any content you may have downloaded. What is the point of downloading movies if you are unable to watch them offline? The downloaded movies need accessibility while you don’t have service. Severely disappointed by this failure on HBOs part. (Intentional or not)
It's okay, but could be better
by sievrdt on 2020/07/29 08:50
First of all – great choice of titles, kudos to HBO for winning over the shows like South Park and Friends along with the all-time favorite HBO originals! As for the app itself – the UI/UX is not friendly at all. E.g. traditionally on iOS there's a back button in the upper left-hand corner; it is here too, except that only the left half of that button takes you back, and the right half takes you to the list of episodes... I guess it's convenient, but it's really counterintuitive. Same thing with the preview pictures – tap in the middle takes you to the episode's page, but tap in the corner starts playing immediately. Just make buttons look like buttons, and if it's two buttons, make them look like two buttons – don't re-invent the wheel. Also, please add support for iPad's Smart Keyboard – it shouldn't be too hard.
So Very Frustrating
by drail148 on 2021/01/06 16:35
There is a lot of content i want to watch. Was excited for this. With that said it is so frustrating. I get it with my DIRECTV subscription t HBO. The app works fine while i am at home. But trying to watch something while sitting at work it does nothing. It says i dont have and content downloaded. Tells me I’m not connected to internet, which is not true. Then says it has an issue connecting. I have a suspicion that you cant use it unless it is on your home network if you are trying to use it with your provider subscription. If true that is the most ridiculous thing to have done. Who wants to sit and watch something on their iPad when i could watch it on a big screen at home? I shouldn’t have to pay for the subscription more than once in order to watch while i am not at home. ANY feedback would be appreciated. To me its unacceptable to not be able to watch it on the go without having to download the content.
Pretty good content, bad execution
by Doc Woo on 2021/01/14 02:38
The Good: Solid library of content! From the movies to the original TV shows, there’s a boatload of good stuff to stream. You’ll be especially pleased if you are a DC Comics fan like me. HBOMax offers an impressive collection of movies, animated specials, and TV shows starring various characters from the DC Universe. The Bad: The app itself has some significant interface issues. I won’t list them all, but the worst one is in the ability to pause, rewind, and fast forward streaming contact. If you try to perform any of these functions, the content freezes, causing you to back out, close, and restart the entire app. To make matters worse, restarting the app will often kick whatever program you were watching all the way back to the beginning. The worst part is that I’ve had this same problem on the iPhone, Xbox, and PlayStation compatible apps. It’s frustrating enough that it almost discourages you from using the app at all.
Not about the content
by Shadoerim on 2020/11/22 03:23
HBO has had great content for decades now. However, this new version of the app may add more content and offer the option to continue where left off, other bugs are really mind blowing. Just like the old app, this version is every now and then not playing any sound. The only way to get the sound back is to switch off the TV (existing the app isn’t enough). This isn’t an issue with the TV as the sound works fine for any other app on the TV when it does not for HBO max. Another issue is the fact that when trying to go back after finishing a movie or a show, the app is unendlessly loading. Again, the only option to get out of that loop is to switch apps and reload HBO. The inability to quickly switch to the next episode is showing how far back HBO is on various streaming services. All of that makes me rate the app 2 stars. And, most of that rating is because of the content not the archaic way this app is coded.
Watchlist Option/Auto Play?
by Leia_08 on 2021/01/12 10:29
I feel like streaming services, even low budget ones, always have a watchlist option, but I can’t seem to find one. I also can’t seem to find a “Continue to Watch” option either. So I have to go through search or a suggested category in that genre to find what I was watching. Maybe there’s a trick that I need to figure out. Also there doesn’t seem to be Auto Play, which has always been an option in any streaming service I’ve used. I feel like these are basic features of any streaming service, let alone from a large company. All that said, I’m writing this in hopes that I’m missing a step to set my up in a more user friendly way and hoping for some type of suggestion. In regards to their content, I’m happy with it, and excited for what looks to be a good replacement for my Netflix account I closed.
Poorly considered app
by Christopher91206 on 2020/05/31 22:39
1) Auto Play: you can’t turn it off, it won’t turn itself off. If you fall asleep watching a series, it will play all night. Good lock finding where you left off 2) If you watch a series that is not on your “list,” it’s hard to get back to it without using the search function. “Continue Watching” takes you back to the last episode of the series you finished watching with no apparent pathway to choose an episode from the series. (So from the “continue Watching” menu, if you last watched Episode 5 of a series, it’s easy to rewatch Episode 5, but not so easy to get to episode 6.) 3) The thing I hate about Netflix is that it is hard to find content—there’s so much there that you’re not seeing. Netflix at least tried to cater to your likes, to give a selection based on your viewing preferences, but this basic issue of streaming services was made worse with HBO Max. They seem to offer you some basic selections, and there’s no real education about what’s there. 4) Searching movies by genre is convoluted. The page never loads all the way. It loads 12-15 selections then stops. If I Choose a movie, then back out of that screen, it will load a few more movies, but finding material is a nightmare, the bigger the catalog, the worse the problem. 5) No Roku. I can’t use it in my living room. (As usable as it is.) I can’t believe this is the best effort of one of the biggest media companies on the planet.
No AirPlay Support
by Eddy Haskel on 2020/10/30 03:27
This app doesn’t work consistently with AirPlay (iPhone to AppleTV). Some shows play correctly, but most I’ve tried cut off the video signal as soon as the ads end and the show starts. I hear the audio, but the TV screen goes black. If I turn off screen mirroring, the shows play correctly on my phone. It’s only certain shows/seasons. For example, Search Party seasons 1 & 3 play on the TV, but season 2 is audio only with a black screen. I’ve tried this on both our iPhones, same result. Which, along with only certain shows being affected, tells me it’s the app or something on HBOs end, not something to do with my hardware or network. UPDATE: After trying the app on our various iOS devices, I've identified the common denominator, I think. Downloading seems to be what causes the black screen. I thought I had to download before playing, but that's not the case. Shows play correctly with AirPlay when I just tap play without downloading. For now, the workaround seems to be DO NOT DOWNLOAD.
Great content, kinks in usability
by Sierra McGill on 2020/08/04 00:35
Definitely room for a lot of improvements with download function on mobile. Many times when I try to select something from the downloads section that I’ve already downloaded it will glitch and tell me I need to be using wi-if to stream. If I try multiple times or close and revisit the download section it will right itself and start the downloaded video. Anytime you close or switch between the app (if you get a quick text etc) it completely resets and you have to go back through all the steps to get to where you were, which is troublesome if you’re streaming from a phone. Wish there was a longer pause in the app holding your place. All the new content is excellent and the color scheme of the app is great contrast for visibility. Just needs to be a little more reliable/consistent.
Love HBO Max
by Gshyne87 on 2020/05/27 17:47
I didn’t have a problem with logging in with my hbo now information I just wish it was available on roku tv maybe in the future. At least it’s available on all my iOS devices, xbox one s & playstation 4 the only bit of a downside no 4K HDR10 content. I was glad to find out I can watch og teen titans, rick & morty, impractical jokers, the boondocks, fresh prince of bel air, adventure time, tom & jerry, also all seven films of harry potter. The hbo max hubs include dc, sesame workshop, tcm (turner classic movies) along with studio ghibli, cartoon network collection, adult swim collection, crunchyroll collection & looney tunes. My overall experience is great I still enjoy it i’ll definitely be keeping my hbo max subscription because they’re just gonna add more content next year & i’m looking forward to it all.
Great title selection. Horrible interface.
by o821 on 2020/07/26 11:59
This post is mostly about the interface. I feel like the discovery/home page is very limiting in titles. Instead of just providing and endless list of scrolling, each section just has a set of 8 or 9 movies to choose from. There’s no “suggested titles” when you click on a show/movie to get me to view other similar titles. Lastly the most annoying thing is on mobile when I go to adjust the volume, it brings up the time scroll bar and all the other settings in the viewfinder...you seriously couldn’t develop just a tiny volume pop up to show you controls rather than putting all that extra stuff on the screen and interrupting the viewing experience? Hope this review actually gets read and you guys can fix some of those issues. Especially the volume thing.
HBO Max is Working Impaired
by GamerCane on 2020/07/27 18:15
HBO Max joins the plethora of big-business apps which show 0 regard for the visually impaired tv- and movie-watching population. It’s really easy to build accessible apps from the ground up. It’s harder to implement accessibility after release. At least this app occasionally does something when I tap on it and would, in theory, let me watch something. I managed to sign in because I explored my screen thoroughly by touch (many blind people swipe from item to item, which doesn’t work at all in this app for ... some inexplicable reason.) I clicked on several categories and each failed to correspond with its label, though the labels were readable. It’s like many apps. It starts somewhat useable and ends up disappointingly, predictably, foolishly useless. Worse yet, the parent companies of these apps keep saying, over and over, that they really do care about accessibility. Forgive us if we decline to agree.
5 ⭐️ for HBO but 2 ⭐️ for the rest
by Phunkedawg on 2020/05/27 20:06
I had huge expectations for the new HBO Max. I woke up, updated my app, and proceeded to check out the “new” offerings. Though I still thoroughly love HBO’s original content, I am left a bit disappointed in the Max content. Impractical Jokers only has the first two seasons; I had hoped for the whole original Looney Tunes series; there’s not a whole lot of the DC content as I was expecting; just a lot of old movies and incomplete series. Hopefully they will absorb all of DC’s content in the future and add complete seasons of stuff that’s missing. Besides those issues, the app seems clunky with much of the content images barely loading on my device. I would blame my internet, but all of my other streaming apps work fine, as does the original HBO content. I’m sure things will improve in time, but until then, I will only give the app 3 stars.
Fix the list
by JaxGam on 2020/06/07 09:17
So I was pleasantly surprised with all the content. Specifically the older series like Fresh Prince and the TCM, Looney Tunes and DC hubs. Plus some great Criterion Collection selections. The sole reason for my 3 star rating is the My List function. I went through the vast content and added several things to my list. First, your list is not easily located. It’s on the main page. There isn’t a Home icon (Apple TV App) so you have to back into it using your Menu button on the remote which takes you through all the visited screens. So if you browsed different hubs or categories, you have to back through all of those to get to the home page. Once I found my list, I scrolled through to find my last 8 or 10 additions and the last option to “See More.” When I select that I get redirected to the top of the home screen. So after I spent all that time building my list so I won’t have to endlessly search for content I like later, I can’t even access the bulk of it. While I can deal with the inconvenient way of accessing the home page, the My List option isn’t functional so serves no purpose to me. Wasted a chunk of my life browsing and adding to a feature I can’t access. If that is fixed, this app would easily be 5 stars for me.
It’s fine
by AJShadowz on 2020/08/16 13:08
When seeing negative reviews I always try and go though a bunch of them too see what people have to say rather than just accepting the star ratings given. That being said, I find that more often than not countless bad reviews on products and services are a result of user error or downright incompetence. I use this app on iPhone 11 Pro Max, iPad Pro, ps4, and my laptop. Works just fine 95% of the time. People tend to be too critical and it’s not a companies fault that a large majority of the population lack the mental capacity to solve the smallest of problems. The only issue that I have is that from time to time my show will freeze and I’ll have to go back to home screen and restart it. Other than that I have no problem finding things, playing things, enjoying things. If you are seeing a show in “continue watching” and want to see ALL the episodes available, select it, and when it pops up click on the series the title just ABOVE the thumbnail and all episodes will show up. It’s not hard to figure out. So for me, HBO please work on the occasional freezing/glitching and the addition of an auto play on/off option would be nice. Other than that I love the app. Thanks.
Language selection
by Cjml2 on 2020/06/09 20:38
When I saw the list of anime that was added I got pretty excited however when I noticed only a few of them come with both English and Japanese language while the rest only come in Japanese audio and many of those anime series I know have English dubbed versions of them as well but HBO MAX doesn’t have them. Also the old Godzilla movies that are on there which I was pretty excited to see but found only two out of all of them had English audio while the rest were Japanese audio only. I’m sorry but to each their own if they understand the Japanese language or don’t mind reading subtitles but for me after work when I want to watch an anime series or an old Godzilla movie I’m not in the mood to read subtitles after a long day of work. I’m sorry but the app and the HBO MAX service is lacking and right now all it’s good for us just steaming HBO content new movies and the DC universe movies
HBO changing so often and do not care about customer experience
by TrustMeIPlayaDrOnTV on 2020/06/20 16:04
We were long time customers, but with all the changes from cutting ties with Dish, then going to the Now platform, then the Max platform its caused too much headache. Content isn’t that much better than Netflix to be worth the constant headaches. HBO can’t even keep their own online FAQs with links to the right places to log in. I don’t think they have the right man power behind their technical solutions - stretched too thin with frequent changes and having to support Now, Go, and Max platforms concurrently. Their app streaming quality sub-par on multiple different platforms and devices I’ve used. They are experts in entertainment not software, and it shows! Also not so great at making transitions easy for customers. Don’t waste your money, wait to buy until they get their model back to working with providers. They aren’t handling the transition to direct delivery themselves very well.
Problematic with iOS 14 and Chromecast
by jluther on 2020/09/24 01:47
A pretty good app but it definitely needs work on its Chromecast connection. This is important, of course, since because of contract disputes, it can’t have any of its Max content seen on Roku. So, naturally, it’s a good idea to cast it to one’s big screen via Chromecast. But it doesn’t work under ios14. Not at all until Local Network is turned back on in manual settings— Apple reset it— but even then very glitchy and slow and “how do I do this?” Once Local Network is on, it just churns to connect. It will get there from the main screen (not the program) eventually, in my experience so far. But mainly, I’ve been casting from an old iPhone 6, which doesn’t have these new operating systems. Works fine. So: Apple and HBO Max and Google, please pull up your socks and get this seamlessly working, as it was before iOS 14.
WHY???
by Alice Valkyrie on 2020/06/03 07:31
The old NOW app won’t even load without this update, which I cannot download because my iOS isn’t supported (it’s not even that old, why do this-don’t you want as many customers as possible)? The new app is not supported on roku either. TL;DR: This is a premium streaming network with exclusive streaming rights to one of my favorite shows (that I’ve been unable to stream since January b/c of your deal, so, you know, thanks for that too) and I. CAN’T. EVEN. USE. IT. 😡 Guess I’ll finally be buying the rest of the Blu-Ray box sets for new Doctor Who (and perhaps a couple of HBO shows) and forgetting this app exists unless things change quickly. Even my satellite provider hasn’t offered HBO for over a year now. I literally have no way to access your content anymore w/o buying DVDs/Blu-Rays. This will mean significantly less money for you in the long run (because I won’t be buying shows I’ve never seen on the chance I’ll like them) but apparently you don’t care. 🤷‍♀️
Garbage
by tord furgeson on 2020/06/03 01:55
When HBO max launches my account was apparently deleted. When trying to access the Catalogue I was told that I hadn’t had an active account since June of 2019 despite using and being charged for hbo now until last week. After called customer support twice, being told I would be contacted about my issue being escalated to someone who could help me I called today to try and find out how to stop further charges for an account I was unable to use. The operator stated canceling was simple and with no attempt at retention canceled my account. When I inquired about a refund for the charge I received on the 28th he told me that hbo has a no refun policy. Further inquiries led to findings that someone had fixed my account without notifying of the resolution to my escalation and that I’d just canceled service and would be charged to reactivate. So now I’m without hbo and cannot receive refund for service hbo’s error prevented me from using. Great customer service.
8/10, only a couple things I’d change
by MattB_2692273833 on 2020/12/24 13:28
App is great for the most part, but there are two changes I’d like to see. First of all, it would be amazing if there was split view functionality to make multitasking easier while watching shows on ipad. Second, I feel like the app is too quick to jump to off-line mode whenever Internet connection is lost. Sometimes I will momentarily lose Internet, or accidentally lock my device which causes the connection to reset momentarily, and the app immediately jumps into off-line mode. It’s more of just an annoyance because then I have to manually go back to my show/movie instead of it being able to just wait for a second and continue playing when the connection comes back Otherwise, app is great!
Downloads
by Jlc22451 on 2020/10/12 02:58
For $15 a month, I should be able to temporarily download to my laptop, a feature that I’m able to do with Netflix. Due to poor internet connection in my room, being able to download to the laptop allows me to actually watch shows and still use my phone. I forgot to check the billing date, and was just charged, which was my fault, but if I stayed on top of that, I would have chosen to skip the HBO subscription this month, and used Netflix instead. This month I’ll have to keep HBO, but I’ve canceled it for next month, and next month I will keep Netflix instead simply because of the ability to download to my laptop. It’s also frustrating to have U-verse, pay for U-verse, but not have HBO max included. I honestly only have it for lovecraft country, and will probably be done with the service all together when I finish the series. EVEN STILL with the ability to download to my phone, I have the same issue as another user who commented about being able to connect a device to the tv. The downloaded episodes are so frustrating to get to work properly when connected to the tv, I end up just watching it on my phone, which is no fun when you’re trying to watch with someone else. Too expensive, not worth the content in comparison to the many other streaming services.
Maybe a few bugs?
by captainahole on 2020/06/26 00:46
I love all the content as compared to the original HBO, and the app itself is easy to use and navigate. However, every time I leave the app to check a message or if I turn off the screen, it closes out the app entirely and I have to restart it, and it resets whatever I was watching back to the beginning. It doesn’t save my watch progress. Also, it resets my downloads back to 0% every time the app closes. Please make it to where it can run in the background and not close entirely if I have to leave the app or turn off my screen. It’s very frustrating when I want to watch or download something and it resets my progress every time I have to do something else in my phone (iPhone). Otherwise, it’s a great subscription, I just think the app just needs more optimization.
A nightmare to use when streaming
by tkn_11 on 2020/10/03 01:37
This app is a UX nightmare when streaming to your tv. It’s actually shocking to me that somehow it got push through. When I cast it to my tv, usually the preview for a show will play again (even if you watch it on your phone already) or just spin in circle waiting to load. Once you get it to play on your tv, don’t bother trying to do anything else. The control interface at the bottom of the screen will disappear. How do you get it to appear again? Who knows. It’s a random luck of the draw. Trying to find the control interface once casting is torturous. Also discovered tonight that apparently the 15-seconds fast forward button actually rewinds it 15-seconds. I’m convinced that no one tested this app before the launch. If you are only playing through your phone or iPad, great!! If you’re going to try and cast it to your tv... good luck!
App is less than AIGHT
by glentippets on 2020/09/14 14:41
HBO in terms of content, is for sure my favorite out of all streaming services. But the app is trash on all devices. It only works about 60% of the time on the smart tv app and the mobile app isn't too much better. Shows are always loading or glitching, and the app layout is way more complicated than it should be. Theres no skip intro option, like on other platforms which gets old because every single episode you have to fast forward through the intro and then it loads forever because its always glitchy. The app layout overall needs to be easier and cleaner to use. HBO subscription price is pretty high for all the glitches, complicated layout, and they still sneak in little ads every now and again. Love the shows, but the app has a long ways to go.
Lol how does this get released
by Gaspatchosoup on 2020/07/01 17:15
This service is such a mess it’s not even funny. So today in the just added section they added the newest fantastic 4 movie that bombed. The icon is the new movie but when you select it the main movie is the original one with Jessica Alba and Chris Evans but the one below it is a picture of the new one and says extended version. No matter which one you select it’s the old movie. Has HBO just been released or has the service been around for a long time? Another thing is take mad tv where most of each season is missing random episodes and if you watch episode 2 and the next one is 4 it will bounce you back to the menu cause it can’t continue episodes if they are not the very next one. For the price this is and the mess that it is it’s not worth it at all. Never have I ever experienced issues like this with other services that haven’t been around as half as long as HBO.
Great shows as always, app is a headache
by Xevi Vincent on 2020/11/30 23:01
The app is constantly getting disconnected when I’m watching shows, especially when casting to my tv. It’s odd because often times it will be playing on the tc and I’ll go to pause or rewind, and the app makes it seem as if I’m not even playing it. It also often forgets where I’m at in a show. Also, a show I’m clearly watching week to week or a movie I stopped will be nowhere I sight when I get back in the app. I know, first world problems, but most of the time these streaming services encourage you to keep watching something, they don’t hide it away so you have to go find it. Obviously hbo has the best content, so I’ll keep using no matter what. But for real, I was happy with the old hbo app on roku or fire stick. Its just annoying that I had to get another streaming service to watch hbo, and the hbomax app is somehow worse.
No WiFi...No Video
by tjseagrove on 2020/06/28 21:54
So, I download a few videos to watch while traveling. I start watching one, then have to board the plane. Now that we are in the air I decide to watch the rest of the video...would you believe, the app won’t open up to let me watch the video because it can’t reach the servers. What is the point of downloading if you can’t watch them “off line” ???? Another annoyance...if you have a downloaded video and you click on the video from the main menu, even though it says it is downloaded, it will stream the video instead of using the downloaded data. You have to goto My Stuff and look at the downloads and play from there. Once on the ground (from the scenario above) I didn’t have WiFi but did have cellular so the app opened but I had the app set to not stream over cellular. That is how I found the streaming issue. Simple fixes...
Rating Trends
49,44,75,27,30,54,38,59,66,76,29,40,28,50,52,63,59,40,31,23,23,29,46,32,35,46,45,27,42,52,64,51,38,71,60,63,66,58,40,44,71,76,61,56,82,231,108,83,127,116,86,89,80,70,46,56,67,64,62,69,49,54,95,79,58,54,76,54,57,97,207,188,137,114,74,85,107,67,99,69,65,67,37,43,51,60,53,66,31,45
All Versions
3.0
16,134 total
 5
4,953
 4
1,610
 3
1,723
 2
1,979
 1
5,877
Current Version (50.8.0)
3.0
16,112 total
 5
4,950
 4
1,608
 3
1,721
 2
1,976
 1
5,857
Version History
More...
Keyword Volume Hits KEI Rank
editors choice
43.11
8
best apps ever
9.92
7
free awesome apps
0.00
7
best free apps ever
0.00
7
cool aps
9.97
7
cool apps
10.20
7
hbo on demand
60.94
2
hbo latino
66.15
2
hbo tv
0.00
2
hbo free
64.85
2
hbo go app
68.82
1
hbo app
46.67
1
hbo españa
21 K
1
hbo to go
61.47
1
big little lies
848
1
250