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App name
The parking spot®
Description
The parking spot app makes it easier than ever for anyone parking and flying out of an airport near any of The parking spot’s 38 locations to make reservations, join The Spot Club frequent parker program, redeem points for free parking, and to spot our signature shuttles to make the trip home even better. · With the TPS Shuttle finder, guests can see the shuttles on the road as they near, for that peace of mind to know your ride is on its way · With reservation functionality built into the app, guests can make sure there is a spot waiting for them · With Spot Club frequent parker program account access built in, members can view their points and other account information The parking spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The parking spot is the leading near-airport parking company in the United States.
Srini Pasem
by Cnu Pasem on 2021/01/09 01:10
Nice App..!!!
Great app
by Breagan96 on 2020/12/21 19:35
Great app easy to use and quick I love it
Super convenient
by User0000001' on 2020/10/07 15:00
Super easy to setup parking, I love how I can actually see when the van is coming to the lot.
Easy to use!
by ali061424 on 2020/08/31 17:25
Was able to quickly find the information I was looking for!
So much better!
by gsgvfbfhdhhsb on 2020/08/21 15:29
The updated app is so much better and user friendly.
Great prices and excellent customer service
by ShellyBelly322 on 2020/07/10 16:57
I just used Parking Spot for the first time at BWI. It was easy to reserve a spot online. I checked into the lot by scanning the barcode on my phone. The rates were the best compared to other off-site airport lots. The drivers were nice. I’m very happy with the customer service. I needed to extend my stay and prepaid for several days. I sent a message and the person who responded kindly let me know it was no issue that I would just pay for the extra days when I exit. Due to COVID shuttles were on an on-call basis. I called and a shuttle came right away. The day I left, the attendant was extremely kind. I wish I got his name. I will definitely be using Parking Spot and their app from now on!
Phoenix Parking Spot 1
by 06/07/2020 on 2020/07/07 01:43
It was very good parking but the price is high for parking three days. I made a reservation and thought I got a good deal. I may be parking at the airport instead. It has a lower price.
The Best
by IIBills on 2020/06/02 15:34
Super easy and hassle free. Recommend this to everyone who frequently travels.
Imposed update after only two weeks
by AG Nuance on 2020/03/18 21:40
I landed after 33 hrs of corona virus transit, went to open the app and it said “Update required. Due to significant blah blah..” Basically, I could NOT use it unless I stopped everything I was doing to tend to their developers’ whim. I had updated ALL of my apps before I left on my trip but they are telling me that the changes in those two weeks were soooo drastic that I have to reload the whole thing AGAIN? Absurd. It’s an annoying approach to force an update when the app might be needed the most.
Very easy to use and convenient
by Rick_6857463524 on 2020/02/15 20:24
Easy to make reservations and call for the shuttle to get picked up.
Awesome app; almost perfect
by thebittenapple on 2020/02/05 03:49
This is a great app overall; the only thing that would keep me from giving it 5 stars is the inability to choose between multiple payment methods at check out. I have to continually switch the default between my personal and business cards, setting reminders to do so, so that I don’t inadvertently pay on the wrong card. The ability to choose between even two cards (or personal/business profiles, like Uber/Lyft) would be the final addition needed to make the entire process seamless in my view.
Error trying to login into the app
by A pimp named double ds on 2020/02/02 14:33
Installed app got login error Deleted reinstalled 3 times using different info same error
Pretty good
by BRD19xx on 2020/01/25 07:21
The app is easy to use for making bookings and changing them. Check-in at the lot is easy on the self-service machine scanning the barcode from the app or the pass in Wallet if you add it to the wallet. Checkout is easy too. One enhancement that would be awesome to the app - let me update or add the specific parking spot to the app instead of me keeping up with the little card the drivers gives me when I park. Find a way to make it paperless from end to end and it would be 5+ stars in my opinion.
Clear and intuitive
by Vmtherapist on 2020/01/13 02:41
Instructions and steps are very clear and easy to follow
Great experience
by Kas9898 on 2019/12/30 19:01
Have had no problems using the app or getting in and out of the parking lot and we travel every 3 months to LAX. Was easy to scan the code on my phone, the drivers are always helpful with luggage although some could be friendlier, but I understand sometimes it’s late or they’re probably just coming off a long shift. Compared to other parking lots & apps, I’d say The Parking Spot is a great choice! Have no complaints!
Fix it soon or I am gone !!
by nupe683 on 2019/12/20 22:43
I like the app when it works. Most of the time, it just does not maintain any connectivity or its down for maintenance.. Nothing should be down for a long time for maintenance. Beginning to wonder if I need another airport parking solution instead of this one.. Fix it soon or I will be gone !
Friendly but flawed
by Downtime Dan on 2019/12/20 21:06
Got this app recently to manage my account. Lots of convenient features but when I made a reservation for an upcoming trip I thought I was all set. Unfortunately the app crashes when trying to access my reservation. Not very useful if I can’t manage that in the app.
Exceptional service
by Kathy in Asheville on 2019/12/18 22:36
I am really impressed with the Parking Spot here. It is all it claims to be! Friendly staff, easy to use , fast entrance and exit, quick delivery and pick up and cheaper!! I use them in St Louis and was hoping they were as good here and they are!
App shutdown when I try to access my reservation
by KJOC01 on 2019/12/18 19:27
Can the developer fix this ASAP? I need access to my reservation
App quits when I try to access a reservation
by cmoerke217 on 2019/12/18 16:46
The app completely shuts down when I try to access an existing reservation after updating both the app and my phone.
App keeps closing when trying to use it
by Tinabc on 2019/12/17 12:41
See title
Poor design elements
by 4TonyG on 2019/12/17 00:19
Seems this app was written in haste. Some basic visual oddities with various font sizes, color palette swaps. The screen brightness seems to be demonic. At startup the app would not take my valid AAA cad with odd error messages. Then when signed up the exact same AAA number worked. Application would not accept a reservation issued to me at the airport parking location. Needs more work!!
User friendly App
by Olbbj5 on 2019/12/16 02:21
This app is very user friendly. You can easily set up reservations and use the app when you arrive at the parking. You pay when you check out after your visit and make sure to scan the membership card to get points. All in all, a very good app that I have had no issues with so far. As for the parking facilities themselves, the ones that I have used in the Houston area are well lit, clean and to my knowledge very safe. The shuttle drops you from your car to the airport doors. You won’t have to wait more than 10 minutes for a shuttle either since they are closely located to the airport.
This is now MY SPOT!
by Uhura@theSunnySide on 2019/12/07 10:14
I often travel alone and have to get to my car in isolated and not well-lit parking facilities. Once, due to construction, there was a thick coat of dust on my car after only a few days parked in a satellite pkg. This time I was pleased to try The Parking Spot. What a difference! No wondering to dark corners of lots after crowded and not too frequent shuttles drop you and disappear. Nicest and most attentive drivers, no waits, fabulously lit facilities, car-to-shuttle dropoff! The app is user friendly in checking in and out. Yep, this is now MY SPOT!
Quick and easy
by Eric Niederhoffer on 2019/11/28 17:41
First time user. The experience so far has been quick nice. PayNow less expensive then my usual parking lot except when they have a discount.
So far so good
by Carrolltontxdude123456 on 2019/11/23 02:26
This is the first time using the app. I was picked up promptly and on my way to my car
Excellent service
by oxyks2 on 2019/11/22 22:23
Quick easy entry. Clear guidance to a good spot. Quick pick up. Quick trip to terminal.
Best parking!!
by Bvergean on 2019/11/18 12:03
Great experience!! Very nice people
Not intuitive
by ken1746 on 2019/11/18 00:56
Not clear what mobile checkout does or how it works. Finally found the option to locate the shuttle and ask for my car. But had to be in the Geofence for it to work. App needs to be clearer for checkout. They give you lots of instruction about check-in, but nothing about the checkout process. After a long trip, getting through the arrival process quickly and without hassle is most important to me.
Reliable
by Sdlev on 2019/11/02 18:28
Thanks for the good work.
Can not believe their driver
by Peinetree on 2019/10/30 20:11
Shuttle operator Mohammed saw me at terminal one and then made me walk to terminal two to get picked up. He had his door open and dropping people off. Worst customer service ever, everyone around me was so disgusted, they could not believe that he would not let me on, his level of professionals was so poor to upset me but everyone around me was said they would never use that service after seeing someone being treated like that.
Great App
by UroSmith on 2019/10/20 17:51
Works fluently. Easy to book, change, cancel, share anytime. The Parking Spot prices are fine, not extraordinarily low or high but the app makes reserving super easy and the customer service at the parking site is tremendous. We are believers and users for sure.
Works well at IAH
by Huslo315 on 2019/10/18 12:28
No problems checking in or out, and the pick me up feature is great.
How do i use points on the app??
by Vicnlaurel on 2019/10/18 12:14
Very difficult to figure out how to use points when reserving on the app. Online there is a big button that say “redeem points”. Can’t figure it out on the app. Frustrating
No dark theme support!
by Fakesleep on 2019/10/01 13:12
Please update your app to support dark theme!
Easy to use
by rockmonkey73 on 2019/09/23 18:21
This app is one of the easiest to use. Directions are simple.
Love the service, app glitch
by PodFanInCO on 2019/09/14 15:35
I love the Parking Spot. Use it every time I travel because the drivers are helpful, the shuttles pickup and deliver to my car, and I never wait very long. I hate the app’s constant notification. My stay is over but there’s still the red circle with one notification on my phone. Can’t make it go away.
Highly recommended
by Azbirdy7 on 2019/09/09 16:08
Rates are great and service is excellent! The app was very helpful, walked me through each step. I highly recommend The Parking Spot. It was a good experience from check-in to check-out. Every employee I interacted with was cheerful and helpful. I used the service at Sky Harbor Airport in Phoenix.
Great!
by Dubaimaster on 2019/09/09 16:05
Great company and app. Clean and courteous. Although, as with every parking company, it would be nice to have them there for you to jump on instead of waiting 10 min to get picked up.
Ripoff
by Papawaggie on 2019/09/08 23:42
You cannot shorten your stay. They keep your money anyway!
love it
by Smokkie72 on 2019/08/26 03:10
Using the app was so simple and the staff at Dallas Lovefield are so sweet and kind. The parking spot is my go to parking place from Now on!!
Ripoff
by Tarkmaster on 2019/08/22 14:16
Parked at Hobby #2. Used the app for uncovered parking. When we exited it charged me full price for covered parking. The woman couldn’t refund the difference on my card. Said the manager would refund the difference the next day. Three days have passed and nothing. I should have paid $32 and was charge $66. Total rip-off and fraud.
Jeremy is the best
by Happy and thin wife on 2019/08/17 18:40
We have never used Parking Spot without one of our adult children helping us. We needed assistance and Jeremy was amazing. He didn’t make us feel foolish and we very much appreciated his assistance. Will use Parking Spot again.
Good job
by merc46 on 2019/08/16 20:05
In a world full of terrible service, it’s nice to see good customer service. These are a pleasant group of people to be around and very professional!!!!
Great Service
by Connected Techs on 2019/08/09 21:19
I always have a great experience, when I use there services, drivers are always welcoming and professional. ⭐️⭐️⭐️⭐️⭐️
Shuttle finder needs work and some airports are unsupported
by Tylonious on 2019/08/09 16:55
Shuttle finder has yellow areas on a map where a shuttle should pick up at, however, they clearly do not at the LGA airport. LGA parking is also not supported in app but allows you to make a reservation and gives you the false sense of security that you have a spot until you arrive and the staff has no idea about the app. Additionally, the shuttle was about to leave seconds after arriving and picking up one person instantly. Others seem to have good service but I’m not going to let my experience go unheard. Here is your one star review!
Great experience
by BL Thompson on 2019/07/22 05:29
My daughter and I used ‘The Parking Spot’ services and had a very enjoyable experience. We utilized the car wash service, covered parking and liked their reasonable rates. I want to acknowledge one of their drivers, RD Davis. He was very helpful, engaging and created an all around great experience during our ride. I was especially impressed when he wished any fathers onboard a ‘Happy Father’s Day.’ Will be using ‘The Parking Spot’ again for future Parking needs.
Lols good ..
by jcjayhawk on 2019/06/26 14:46
Seems like a great app .. very intuitive. I’ll know more soon, I hope. Wweeeeeeeeeeewwweewwweewwwwwwweweewwwwwwweeeeswwwwwwwwwswwwwwwwwwewwwwwwwwwwwwwww
Excellent Service
by Sherryj300 on 2019/06/21 17:40
The DFW Parking Spot 2 provides excellent friendly service and a prompt turnaround to/from the terminals. The drivers are always professional and helpful with my luggage needs. Sherry Johnson Make-A-Wish North Texas
App doesn’t work
by nat_______ on 2019/06/16 18:02
I tried to make a reservation through the app and at each location in Atlanta (parking spot 1 and 2) it kept saying “no available spots for this date range.” I called the office and they said they did have available spots at both locations and that the app simply wasn’t working. This is frustrating because what’s the point of a “convenient booking” app if it doesn’t even work...
Easy to use
by snappy mcgee on 2019/06/14 20:59
This app made it super easy to make my reservation and use my discount. Checking in and out was seamless. Great way to get to and from the airport and save money on parking.
So convenient
by parker/business on 2019/05/09 20:34
I love the parking spot. I feel much safer being delivered right to my car when I come home from a business trip. I have not met a single driver that wasn’t curious and helpful. Thank you for making my parking easier!!!
Slooooowest app on planet Earth
by Motiv84u on 2019/04/25 23:27
Thus app really could be great - but it is not. The interface is nice - the functions are spot on - but the speed is really a solid joke - it’s not worth my time to wait for it to load because I can check out with the cashier in less time than it takes to load. This is the problem when a company designs their own app internally and doesn’t put any horsepower behind its response time. Fix this and I will give you a five...
Great service. Easy to use
by Christina from Charlotte on 2019/04/19 20:35
I used it for the first time and also bought the detail. Everything was great. The people were very nice and helpful.
Doesn’t work!
by ansoly on 2019/03/26 13:47
I’ve tried it many times and it always says to check my Internet connection even though I’m on wifi. Tried it at the location and marked a system error. Over it!
App is very slow
by users15307 on 2019/03/24 19:19
This app is very slow to open and something will not open at all very frustrating when you need the app to pay and exit the lot.
Date schedule
by Me2Uok on 2019/03/14 23:46
I showed up to check in and the month showed my reservation for July instead of March. Not sure how that happened. But it was a lot more expensive to park sine I was told I did not have a reservation for that day. Ugh
Surprisingly feature rich
by Tako Yakii on 2019/03/07 06:14
This is actually a great app. You wouldn’t expect that from an LAX parking facility. I especially like how they put GPS trackers on all of their shuttles and you can see where they are at any time. Actually a great app
Slow
by jwithersnc on 2019/03/02 13:30
This app is slow to load and checking out is even slower. I park there just about every day and have express check out. I have to sit and wait for the app to load then have to sit and wAit for there checkout to process there is something very wrong with there computers. Only one gate to checkout because the other 2 have been unable to let you check out since they opened.
App’s okay but customer service is terrible!!!!!!
by Foxgirl_gina on 2019/02/28 18:12
Recently used parking spot and got in late from my flight, when I went to pay there was only self-service available (I understand companies want to take the human aspect out of all things so they don’t have to pay people), and it didn’t take all of the discounts that it was supposed to. There was no one there to dispute the charge with in person, and it was very late. When I sent a complaint through the app I had an initial response the next morning, and was told they would get an adjustment. It is now three days later, and they have fallen off the face of the earth. I have sent multiple emails asking about a follow up and have received no responses, if you’re going to quote someone a price, stick to it.
It’s okay.
by Saveitnow on 2019/02/24 12:38
Doesn’t utilize full iOS functionality. For instance, under reservation details, the facility does not launch into Maps nor can you copy the facility. Negligible issues like QR code saved either in lossy format or at low resolution (pronounced when selecting ‘Enlarge Code’) — same format with the company logo.
Don’t get the update
by C5555555555555 on 2019/02/22 06:29
The new update took (yet again) another 2 steps back. TPS has completely forgot about customer service. They should get back to figuring out parking and get out of trying to be in the IT business.
Don’t rely on the app for your parking reservation
by Mixedpixel on 2019/02/22 05:04
When they come out with a new version of the app, you can’t display your parking pass until you update the app.
App no longer works
by brittex01 on 2019/02/10 14:40
Message says no internet connection. Even when there is
Slow, slow, slow
by runpicu on 2019/02/04 15:35
5+ sec splash screen should have been a warning, but I persisted. Moving through each step of a reservation takes another several seconds. Redesign ASAP!
App problems
by Mtmurat on 2019/01/31 16:39
Just recently added the app to my brand new iPhone XS Max- The is app seems to work ok but takes up to one full minute to load, if at all. Please fix this.
Need ability to input parking info
by Kbarron on 2019/01/21 20:32
While making a reservation ahead of time was simple and gave a discount, I was shocked once parked that I couldn’t input my parking row/space information into the app for safe keeping. Thankfully we took a photo (outside of the app) to tell the driver when he picked us up from the airport. Would be nice to have all info in one place
Developer tip
by CracksintheGroove on 2019/01/17 23:44
Add ability to tip from app. I never have cash.
Cancel reservations
by Smoothitnot on 2019/01/14 15:34
I give the Parking Spot App 1 star rating due to the time it takes to cancel a reservation.
Slow app, strange glitch
by yellowratbastard on 2018/12/16 04:05
I can access my account fine. The app is slow to load and often requires a restart to load. Also, the phone brightness automatically adjusts to maximum when viewing reservations, and not in a temporary way. It's annoying.
App is Slow to Open
by Scalinni on 2018/12/15 14:43
The rest of the app is great but it take a long time to open past the bubble page.
Works great
by JennStreet on 2018/12/15 02:27
I used The parking spot for the first time for my vacation. It was awesome, the attendants were on time both ways picked up us and dropped us off right at my car, they helped us with our bags both going to the airport and coming home. I will definitely use this again for my next vacation.
Slow App Response
by jman4usc on 2018/12/03 21:54
Opening the app takes excess time. On Dec. 2, 2018, app failed to open and thus had to use the Apple wallet QR code which required me to use a physical credit card.
Works well
by voodooosu on 2018/11/28 13:16
Have had good luck with the app so far. Easy to navigate and no issues when entering or exiting.
App needs improvement, TPS is great
by Wkmo on 2018/11/05 16:11
I love the people, great service, and affordable prices at The Parking Spot. The app is NOT great. Please update to fix the brightness. It is blindingly bright yellow and cranks my phone’s brightness level up to the highest setting every time I use the app no matter how many times I reset it while using the app. This is terrible for someone with migraines triggered by bright lights.
Super happy with service
by KevinDanielChase on 2018/11/05 03:31
I have used The Parking Spot for two months now and I have been super impressed. The staff are always welcoming and friendly, the buses are very quick to pick up and drop off, and their system is really easy to use. I would highly recommend using their services.
Apple wallet doesn’t work
by Sky Team Flyer on 2018/10/23 02:44
Can’t load reservations into Apple Wallet with new update.
Some annoying features
by Grumpy2526 on 2018/10/10 13:39
Car Locator. Cumbersome interface having to “clear” the field first. Also want to be able to redeem on checkout without making a reservation.
Why?
by typically ok on 2018/10/01 23:39
Why have an app if large locations as BNA have zero understanding of it or knowledge. It’s 2019. Keep up. Manual check out. Not on app pay and go. Needs to be implemented.
Good app, mandatory updates no good
by nickname nile on 2018/09/25 00:39
Good app but the mandatory updates are no good mandatory updates. I don’t use the app that often and you get to the parking garage to scan the qr and it doesn’t let you open the app because it needs an update.
App speeds up entire process
by Sheff0213 on 2018/09/10 01:47
Downloaded the app and was happy to be able to link coupons to my profile. I used the QR codes to enter and use self checkout. All I had to do was scan the code and I was out in 15 seconds! Of course this was only possible because I had already linked my credit card and coupons to my account. Usually, it takes between 4-8 minutes to check out (NOT including time spent in the line). So the app has definitely sped things up!
Best parking at IAH
by WhiteWolfTexas on 2018/09/03 16:16
I had been parking at a competitor for decades and the service there degraded until it just want worth it anymore. TPS is a very customer focused experience. A breath of fresh air.
Love the Parking Spot
by amizell@bedford on 2018/09/02 03:19
The Parking Spot facilities and staff are outstanding with consistent t customer service regardless of the locationI’ve used. The app is easy to use to make and review reservations. The only problem I’ve encounters is being able to locate my shuttle; this feature does not work.
Not Available at All Locations
by Spcase on 2018/08/30 17:14
The app seems to be well designed and quite convenient, until you try to actually use it. The two facilities in Phoenix are not equipped to use any of the technology making the app utterly useless.
Kind Driver
by Jer911 on 2018/08/21 03:37
Driver was pleasant and he remembered us when we returned that doesn’t happen very often.
Great app and car park!
by Jennyfrmtx on 2018/08/06 05:12
I love parking with these people. The shuttle is fast and they’ve got wide covered parking which is a really nice option. This app is also really convenient to book your reservations. Totally recommend!!
Van way too hot
by aa030515 on 2018/07/21 20:09
It is Texas summer heat with outside temperature 105 and the bus unit was not blowing cold air. The passengers were complaining to driver who did nothing.
Reservations
by Str8venum on 2018/07/11 00:27
Can’t figure out how to cx my reservation
Logon
by Gagged hag on 2018/07/07 01:41
Good app. But can’t seem to remember login info. And why no Touch ID to login?
Great App & Great Company
by LisaRenne on 2018/05/04 17:34
Parking at “the parking spot” is always a pleasant experience. Everyone is very nice & courteous - even during the busiest travel dates and time. The app makes it really easy to book and keep track of my reservations (& my car upon return ;) )
Ultimate Car Detail
by NashvilleKAD on 2018/04/29 20:38
Love The Parking Spot and your staff. Appreciate the great service in being picked up from the airport and carried back to my car. Haven’t used you in quite awhile but was very impressed with the service. However I had signed up and paid for the Ultimate car detail and my car was only washed and barely cleaned out inside. Your staff kindly refunded me the $105 but I came away not getting what I had expected. Now I have to go out and get my car detailed by someone who will actually do a good job. Hopefully you guys can find detailers who will not try to cheat us. I have photos if you wish to see them.
The app is very slow to bring up.
by Mikelmo on 2018/04/24 17:06
The app take over a minute to bring up. The remember my login does not work. Very frustrating.
Shuttle Driver
by trainer dmv on 2018/04/14 15:46
Had the opportunity to ride with Mr.Levin 4/13/18 to the CLT and I can say it was a great experience no complaints here.
Love the app, but I wish....
by tstill2000 on 2018/03/31 16:31
I love the ease of using this app, but I really wish that it would allow you to choose to pay for your detail car wash separate from your parking. My company will pay for the parking, however, they will not pay for the car wash. Therefore I am not able to use that service when I would really love to.
Your people are awesome!
by 1steveschell on 2018/03/29 10:06
No matter what kind of problems we run into your staff helps us. Thank you each and everyone! Kim Croy and Steve Schell.
Latest update
by Zan0145 on 2018/03/04 16:50
Last update is stuck in the search for shuttle mode. No access to any other app functions. 6s latest OS
Great parking app, poor Apple Wallet integration
by DJ Joh on 2018/02/27 22:15
Great app for making reservations, but rather poor execution with the apple wallet. The wallet card shows up 12 hours before the reservation on your lock screen and then disappears at the actual reservation time.
Wallet feature crashes app
by Ja Lou on 2017/12/23 14:44
Nice way to make a reservation but when I try to show my reservations on the Apple Wallet, it crashes the app and won’t load onto the wallet.
Doesn’t load
by verger on 2017/12/19 03:45
I’m sitting on my plane waiting to deboard and the app doesn’t load. It just shows some bouncing dots. Utter garbage app.
Awesome app; almost perfect
by thebittenapple on 2020/02/05 03:49
This is a great app overall; the only thing that would keep me from giving it 5 stars is the inability to choose between multiple payment methods at check out. I have to continually switch the default between my personal and business cards, setting reminders to do so, so that I don’t inadvertently pay on the wrong card. The ability to choose between even two cards (or personal/business profiles, like Uber/Lyft) would be the final addition needed to make the entire process seamless in my view.
Great prices and excellent customer service
by ShellyBelly322 on 2020/07/10 16:57
I just used Parking Spot for the first time at BWI. It was easy to reserve a spot online. I checked into the lot by scanning the barcode on my phone. The rates were the best compared to other off-site airport lots. The drivers were nice. I’m very happy with the customer service. I needed to extend my stay and prepaid for several days. I sent a message and the person who responded kindly let me know it was no issue that I would just pay for the extra days when I exit. Due to COVID shuttles were on an on-call basis. I called and a shuttle came right away. The day I left, the attendant was extremely kind. I wish I got his name. I will definitely be using Parking Spot and their app from now on!
App’s okay but customer service is terrible!!!!!!
by Foxgirl_gina on 2019/02/28 18:12
Recently used parking spot and got in late from my flight, when I went to pay there was only self-service available (I understand companies want to take the human aspect out of all things so they don’t have to pay people), and it didn’t take all of the discounts that it was supposed to. There was no one there to dispute the charge with in person, and it was very late. When I sent a complaint through the app I had an initial response the next morning, and was told they would get an adjustment. It is now three days later, and they have fallen off the face of the earth. I have sent multiple emails asking about a follow up and have received no responses, if you’re going to quote someone a price, stick to it.
User friendly App
by Olbbj5 on 2019/12/16 02:21
This app is very user friendly. You can easily set up reservations and use the app when you arrive at the parking. You pay when you check out after your visit and make sure to scan the membership card to get points. All in all, a very good app that I have had no issues with so far. As for the parking facilities themselves, the ones that I have used in the Houston area are well lit, clean and to my knowledge very safe. The shuttle drops you from your car to the airport doors. You won’t have to wait more than 10 minutes for a shuttle either since they are closely located to the airport.
Pretty good
by BRD19xx on 2020/01/25 07:21
The app is easy to use for making bookings and changing them. Check-in at the lot is easy on the self-service machine scanning the barcode from the app or the pass in Wallet if you add it to the wallet. Checkout is easy too. One enhancement that would be awesome to the app - let me update or add the specific parking spot to the app instead of me keeping up with the little card the drivers gives me when I park. Find a way to make it paperless from end to end and it would be 5+ stars in my opinion.
This is now MY SPOT!
by Uhura@theSunnySide on 2019/12/07 10:14
I often travel alone and have to get to my car in isolated and not well-lit parking facilities. Once, due to construction, there was a thick coat of dust on my car after only a few days parked in a satellite pkg. This time I was pleased to try The Parking Spot. What a difference! No wondering to dark corners of lots after crowded and not too frequent shuttles drop you and disappear. Nicest and most attentive drivers, no waits, fabulously lit facilities, car-to-shuttle dropoff! The app is user friendly in checking in and out. Yep, this is now MY SPOT!
Great Way to Reserve Parking at Multiple Airports
by DTMy on 2017/11/01 22:24
I like using the app and parking at the SPOT. I travel frequently and fly out of several airports. There is always a Parking Spot where ever I go. My only complaint is that the reception staff are sometimes clueless about my SPOT card reservations. And occasionally, the office staff take my keys inside and I have to go get them instead of using the SPOT lane to exit.
Great experience
by BL Thompson on 2019/07/22 05:29
My daughter and I used ‘The Parking Spot’ services and had a very enjoyable experience. We utilized the car wash service, covered parking and liked their reasonable rates. I want to acknowledge one of their drivers, RD Davis. He was very helpful, engaging and created an all around great experience during our ride. I was especially impressed when he wished any fathers onboard a ‘Happy Father’s Day.’ Will be using ‘The Parking Spot’ again for future Parking needs.
Ultimate Car Detail
by NashvilleKAD on 2018/04/29 20:38
Love The Parking Spot and your staff. Appreciate the great service in being picked up from the airport and carried back to my car. Haven’t used you in quite awhile but was very impressed with the service. However I had signed up and paid for the Ultimate car detail and my car was only washed and barely cleaned out inside. Your staff kindly refunded me the $105 but I came away not getting what I had expected. Now I have to go out and get my car detailed by someone who will actually do a good job. Hopefully you guys can find detailers who will not try to cheat us. I have photos if you wish to see them.
Love the app, but I wish....
by tstill2000 on 2018/03/31 16:31
I love the ease of using this app, but I really wish that it would allow you to choose to pay for your detail car wash separate from your parking. My company will pay for the parking, however, they will not pay for the car wash. Therefore I am not able to use that service when I would really love to.
Shuttle finder needs work and some airports are unsupported
by Tylonious on 2019/08/09 16:55
Shuttle finder has yellow areas on a map where a shuttle should pick up at, however, they clearly do not at the LGA airport. LGA parking is also not supported in app but allows you to make a reservation and gives you the false sense of security that you have a spot until you arrive and the staff has no idea about the app. Additionally, the shuttle was about to leave seconds after arriving and picking up one person instantly. Others seem to have good service but I’m not going to let my experience go unheard. Here is your one star review!
Slow
by jwithersnc on 2019/03/02 13:30
This app is slow to load and checking out is even slower. I park there just about every day and have express check out. I have to sit and wait for the app to load then have to sit and wAit for there checkout to process there is something very wrong with there computers. Only one gate to checkout because the other 2 have been unable to let you check out since they opened.
Works great
by JennStreet on 2018/12/15 02:27
I used The parking spot for the first time for my vacation. It was awesome, the attendants were on time both ways picked up us and dropped us off right at my car, they helped us with our bags both going to the airport and coming home. I will definitely use this again for my next vacation.
Super happy with service
by KevinDanielChase on 2018/11/05 03:31
I have used The Parking Spot for two months now and I have been super impressed. The staff are always welcoming and friendly, the buses are very quick to pick up and drop off, and their system is really easy to use. I would highly recommend using their services.
Love the service, app glitch
by PodFanInCO on 2019/09/14 15:35
I love the Parking Spot. Use it every time I travel because the drivers are helpful, the shuttles pickup and deliver to my car, and I never wait very long. I hate the app’s constant notification. My stay is over but there’s still the red circle with one notification on my phone. Can’t make it go away.
Not intuitive
by ken1746 on 2019/11/18 00:56
Not clear what mobile checkout does or how it works. Finally found the option to locate the shuttle and ask for my car. But had to be in the Geofence for it to work. App needs to be clearer for checkout. They give you lots of instruction about check-in, but nothing about the checkout process. After a long trip, getting through the arrival process quickly and without hassle is most important to me.
Love the Parking Spot
by amizell@bedford on 2018/09/02 03:19
The Parking Spot facilities and staff are outstanding with consistent t customer service regardless of the locationI’ve used. The app is easy to use to make and review reservations. The only problem I’ve encounters is being able to locate my shuttle; this feature does not work.
Highly recommended
by Azbirdy7 on 2019/09/09 16:08
Rates are great and service is excellent! The app was very helpful, walked me through each step. I highly recommend The Parking Spot. It was a good experience from check-in to check-out. Every employee I interacted with was cheerful and helpful. I used the service at Sky Harbor Airport in Phoenix.
Great App
by UroSmith on 2019/10/20 17:51
Works fluently. Easy to book, change, cancel, share anytime. The Parking Spot prices are fine, not extraordinarily low or high but the app makes reserving super easy and the customer service at the parking site is tremendous. We are believers and users for sure.
App doesn’t work
by nat_______ on 2019/06/16 18:02
I tried to make a reservation through the app and at each location in Atlanta (parking spot 1 and 2) it kept saying “no available spots for this date range.” I called the office and they said they did have available spots at both locations and that the app simply wasn’t working. This is frustrating because what’s the point of a “convenient booking” app if it doesn’t even work...
So convenient
by parker/business on 2019/05/09 20:34
I love the parking spot. I feel much safer being delivered right to my car when I come home from a business trip. I have not met a single driver that wasn’t curious and helpful. Thank you for making my parking easier!!!
Need ability to input parking info
by Kbarron on 2019/01/21 20:32
While making a reservation ahead of time was simple and gave a discount, I was shocked once parked that I couldn’t input my parking row/space information into the app for safe keeping. Thankfully we took a photo (outside of the app) to tell the driver when he picked us up from the airport. Would be nice to have all info in one place
Exceptional service
by Kathy in Asheville on 2019/12/18 22:36
I am really impressed with the Parking Spot here. It is all it claims to be! Friendly staff, easy to use , fast entrance and exit, quick delivery and pick up and cheaper!! I use them in St Louis and was hoping they were as good here and they are!
Slooooowest app on planet Earth
by Motiv84u on 2019/04/25 23:27
Thus app really could be great - but it is not. The interface is nice - the functions are spot on - but the speed is really a solid joke - it’s not worth my time to wait for it to load because I can check out with the cashier in less time than it takes to load. This is the problem when a company designs their own app internally and doesn’t put any horsepower behind its response time. Fix this and I will give you a five...
Great App & Great Company
by LisaRenne on 2018/05/04 17:34
Parking at “the parking spot” is always a pleasant experience. Everyone is very nice & courteous - even during the busiest travel dates and time. The app makes it really easy to book and keep track of my reservations (& my car upon return ;) )
Jeremy is the best
by Happy and thin wife on 2019/08/17 18:40
We have never used Parking Spot without one of our adult children helping us. We needed assistance and Jeremy was amazing. He didn’t make us feel foolish and we very much appreciated his assistance. Will use Parking Spot again.
Can not believe their driver
by Peinetree on 2019/10/30 20:11
Shuttle operator Mohammed saw me at terminal one and then made me walk to terminal two to get picked up. He had his door open and dropping people off. Worst customer service ever, everyone around me was so disgusted, they could not believe that he would not let me on, his level of professionals was so poor to upset me but everyone around me was said they would never use that service after seeing someone being treated like that.
Friendly but flawed
by Downtime Dan on 2019/12/20 21:06
Got this app recently to manage my account. Lots of convenient features but when I made a reservation for an upcoming trip I thought I was all set. Unfortunately the app crashes when trying to access my reservation. Not very useful if I can’t manage that in the app.
Surprisingly feature rich
by Tako Yakii on 2019/03/07 06:14
This is actually a great app. You wouldn’t expect that from an LAX parking facility. I especially like how they put GPS trackers on all of their shuttles and you can see where they are at any time. Actually a great app
The Parking Spot 2
by Keanna Dava on 2017/11/19 05:10
Cashier an Drivers are beyond perfect. Cashiers help with coupons an any other discount you may have an always. Drivers are great an help in any kind of way they may think you need. Park with them you guys.
Great app and car park!
by Jennyfrmtx on 2018/08/06 05:12
I love parking with these people. The shuttle is fast and they’ve got wide covered parking which is a really nice option. This app is also really convenient to book your reservations. Totally recommend!!
Quick and easy
by Eric Niederhoffer on 2019/11/28 17:41
First time user. The experience so far has been quick nice. PayNow less expensive then my usual parking lot except when they have a discount.
Poor design elements
by 4TonyG on 2019/12/17 00:19
Seems this app was written in haste. Some basic visual oddities with various font sizes, color palette swaps. The screen brightness seems to be demonic. At startup the app would not take my valid AAA cad with odd error messages. Then when signed up the exact same AAA number worked. Application would not accept a reservation issued to me at the airport parking location. Needs more work!!
Slow app, strange glitch
by yellowratbastard on 2018/12/16 04:05
I can access my account fine. The app is slow to load and often requires a restart to load. Also, the phone brightness automatically adjusts to maximum when viewing reservations, and not in a temporary way. It's annoying.
Easy to use!
by ali061424 on 2020/08/31 17:25
Was able to quickly find the information I was looking for!
Excellent Service
by Sherryj300 on 2019/06/21 17:40
The DFW Parking Spot 2 provides excellent friendly service and a prompt turnaround to/from the terminals. The drivers are always professional and helpful with my luggage needs. Sherry Johnson Make-A-Wish North Texas
App needs improvement, TPS is great
by Wkmo on 2018/11/05 16:11
I love the people, great service, and affordable prices at The Parking Spot. The app is NOT great. Please update to fix the brightness. It is blindingly bright yellow and cranks my phone’s brightness level up to the highest setting every time I use the app no matter how many times I reset it while using the app. This is terrible for someone with migraines triggered by bright lights.
Great!
by Dubaimaster on 2019/09/09 16:05
Great company and app. Clean and courteous. Although, as with every parking company, it would be nice to have them there for you to jump on instead of waiting 10 min to get picked up.
Great service. Easy to use
by Christina from Charlotte on 2019/04/19 20:35
I used it for the first time and also bought the detail. Everything was great. The people were very nice and helpful.
Easy to use
by snappy mcgee on 2019/06/14 20:59
This app made it super easy to make my reservation and use my discount. Checking in and out was seamless. Great way to get to and from the airport and save money on parking.
Split up rewards
by Beer runner on 2017/12/16 23:21
Great app! I like the reservations feature. Love that I can choose to use rewards for part or all of my stay. Thank you!
Fix it soon or I am gone !!
by nupe683 on 2019/12/20 22:43
I like the app when it works. Most of the time, it just does not maintain any connectivity or its down for maintenance.. Nothing should be down for a long time for maintenance. Beginning to wonder if I need another airport parking solution instead of this one.. Fix it soon or I will be gone !
Some annoying features
by Grumpy2526 on 2018/10/10 13:39
Car Locator. Cumbersome interface having to “clear” the field first. Also want to be able to redeem on checkout without making a reservation.
Great Service
by Connected Techs on 2019/08/09 21:19
I always have a great experience, when I use there services, drivers are always welcoming and professional. ⭐️⭐️⭐️⭐️⭐️
So easy to use
by DaytTheBoys on 2017/10/02 12:40
I love everything about this app. My favorite is being able to find your shuttle in real-time.
Good job
by merc46 on 2019/08/16 20:05
In a world full of terrible service, it’s nice to see good customer service. These are a pleasant group of people to be around and very professional!!!!
So much better!
by gsgvfbfhdhhsb on 2020/08/21 15:29
The updated app is so much better and user friendly.
How do i use points on the app??
by Vicnlaurel on 2019/10/18 12:14
Very difficult to figure out how to use points when reserving on the app. Online there is a big button that say “redeem points”. Can’t figure it out on the app. Frustrating
Great parking app, poor Apple Wallet integration
by DJ Joh on 2018/02/27 22:15
Great app for making reservations, but rather poor execution with the apple wallet. The wallet card shows up 12 hours before the reservation on your lock screen and then disappears at the actual reservation time.
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