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Outlook lets you bring all your email accounts and calendars in one convenient spot. Whether it's staying on top of your inbox or scheduling the next big thing, we make it easy to be your most productive, organized, and connected self. Here's what you'll love about Outlook for iOS: - Focus on the right things with our smart inbox - we help you sort between messages you need to act on straight away and everything else. - Swipe to quickly schedule, delete and archive messages. - Share your meeting availability with just a tap and easily find times to meet with others. - Find everything you're looking for with our new search experience, including files, contacts, and your upcoming trips. - View and attach any file from your email, OneDrive, Dropbox, and more, without having to download them to your phone. - Bring all the apps you love in Outlook, including Facebook, Evernote, Trello, and more. - Open Word, Excel, or other Office document attachments to edit them directly in the corresponding app and attach them back to an email. -- Outlook for iOS works with microsoft exchange, Office 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud. -- To make an in-app purchase of an Office 365 Home or Personal subscription, open the app, go to Settings, and tap on Upgrade next to your Outlook.com or Hotmail.com account. Subscriptions begin at $6.99 a month in the US, and can vary by region. With an Office 365 subscription, you get 1TB of storage for each user, access to all features in Word, Excel, and PowerPoint on iPad, iPhone, and iPod touch, and you can install Word, Excel, PowerPoint, Outlook and OneNote on PCs or Macs. Office 365 subscriptions purchased from the app will be charged to your iTunes account and will automatically renew within 24 hours prior to the end of the current subscription period, unless auto-renewal is disabled beforehand. To manage your subscriptions or to disable auto-renewal, after purchase, go to your iTunes account settings. A subscription cannot be cancelled during the active subscription period. Any unused portion of a free trial period, if offered will be forfeited when the user purchases a subscription to that publication, where applicable. Privacy and Cookies: https://go.microsoft.com/fwlink/?LinkId=521839 Terms of Use: http://go.microsoft.com/fwlink/?LinkID=530144
Not helpful
by ploxxxrty on 2019/12/13 05:15
This app won’t even let me put in a new email address so I can’t email new people on the app, defeating the purpose of even having the app in the first place.
Great app, missing contact image
by Shafiqur Rahman Chowdhury on 2019/12/13 01:07
Fantastic app, similar looks in my iPhone, MacBook and other platforms. Strangely contact images are not showing in email header. Although not all, very few of them are showing. But how does outlook decides which images to show and which are not.
Bad update
by lakers1012 on 2019/12/13 00:09
All my emails say it can’t send and it’s all going to my drafts
Essential
by OrdinaryGeekSF on 2019/12/12 22:38
For the productivity-minded, Outlook is a must-have app. It’s incredibly useful to have email & calendar available in the same app. It has a tremendous amount of functionality, and is very well-designed. Good Job, Microsoft!
Went from good to awful
by AriMat76 on 2019/12/12 22:27
This was a pretty good app, but Outlook has become terrible since the transition to iPad OS. Messages will not send without rhyme or reason, duplicate draft messages are created for no reason and, for some reason, it no longer integrates contacts or most recently typed email addresses. I am moving back over to the Gmail app for my personal email. So disappointed.
Badge doesn’t disappear
by KyleHatch21 on 2019/12/12 22:03
Overall the app is fine. As fine as using email in 2019 can be. But the biggest annoyance I have is when I check my email to clear the red badge on the app icon, the badge remains. I have to basically open the email two to three times for it to clear. It’s been happening for over a year. And it seems to have gotten worse. I’ve tried reinstalling. Would LOVE this to be fixed.
Not working with my work email
by ~nightshade~ on 2019/12/12 18:32
Very frustrating I have used this app twice before and now when I try to use it with my new job it’s throwing a code to talk with support. I have been talking to them thru chat which is taking a day to get a response and it’s asking the same questions only in a different way I can’t get someone to just help me get it connected! Is there anyway I can call a human, a real Herman not the automated ones, to get this sorted out?? I need this to work for my job asap
Shows old cached “from” name
by bl@ckd0g on 2019/12/12 17:35
Don’t know where it’s picking up the old “ from” name which goes out with every email sent. It’s driving me crazy.
Fails for ERP approvals
by shannosa on 2019/12/12 15:25
An email that is generated by our ERP (Oracle EBS) has brackets stripped out of the reply which causes it to reject in the ERP. Android works, windows 10 works, apple app fails. Causes huge issues in our organization (and I imagine other large organizations). This app is not the right solution for companies that use it for approvals from their ERP.
Not working
by Ito Becker on 2019/12/12 13:36
The app is not working since Tuesday!
Thank you for adding Do Not Disturb!
by tim012 on 2019/12/12 11:49
With the newly added timed Do Not Disturb, I can have some peace and quiet after work!
Frustrating!
by Austrejilda on 2019/12/12 04:31
I’ve been using this app for a while but all of the sudden it STOPPED WORKING! I would attempt to load over and over again and then it would stop. So I deleted it and tried to load it again but it’s not possible!! I can’t find it anywhere in the App Store. Very frustrating because I need it for work.
Glitches a lot
by ajb1567890 on 2019/12/12 03:40
I like it but recently I’ve been going on there and it’ll work for a couple of seconds and then just completely freeze, especially if I’m trying to delete emails! It gets really frustrating and will happen for a whole day and then work again for a bit and then it’ll happen later for another whole day, hopefully they can fix that
Back to the drawing board
by Ezzy6 on 2019/12/12 02:21
I use outlook for all my emails that I don’t want to clog up my real email inbox. This means I need to mass delete things from time to time and I’m not finding a way to select a bunch and delete them. I have to go in one by one. I wouldn’t have even gotten the app but the web version stopped allowing me the use of the search feature.
Will not open
by crushing94 on 2019/12/12 01:27
I can’t open emails, doesn’t work with dark mode switched back to light mode still doesn’t work. With every new update it doesn’t work!!!!!!!!
Automatically turns on sound for sent emails
by Pwner101 on 2019/12/12 01:24
Whose idea was it to make a sound when you send emails and have it turned on by default? I have my volume off, all sounds and alerts down to low volume, yet it still made a pretty loud noise when I sent an email in class. We have a strict ‘no alerts’ policy in class, and I didn’t realize that Outlook was dumb enough to automatically have a loud ringer which isn’t affected by the volume buttons.
Not working won’t even open
by shortd81 on 2019/12/11 20:33
I just updated this app and now it will not open at all. I have no way of checking my email. Ridiculous
Crashing constantly
by Gladfelty on 2019/12/11 17:57
For whatever reason the app crashes with the latest version of iOS...
“Protecting this app”
by BaIbAi643470 on 2019/12/11 17:20
That’s the message I get every time I try to open this app. It tries to load and then tells me “This seems to be taking longer than usual”. Nope, this is the usual amount of time it always takes for the app to not load and then make my phone start acting up.
DELETE BUTTON IN TRASH!!!
by LUVMSNBC on 2019/12/11 16:50
EVERY OTHER EMAIL APP HAS IT!! It’s practically imperative!! WTH?
Needs an update
by zeezee115 on 2019/12/11 15:45
This app needs an update!! is not work properly
Can’t create urgent messages
by RQNC on 2019/12/11 14:39
All good and helpful especially with open times. Draw back is you can’t create urgent messages.
Doesn’t work
by Moggy112 on 2019/12/11 07:34
Stopped working since three weeks ago. Very disappointed.
Sub Folders
by iowitz on 2019/12/11 06:15
I currently have a lot of sub folders on my exchange account. A lot of the time I need to open each sub folder at least once in order for those messages to start syncing but it will not stay that way. If they can fix that problem the app would be perfect . I have 100+ sub folders and I need the to load just like my inbox does
Search
by Rimshak on 2019/12/11 05:11
The “search” function is an absolute joke. Why can’t we specify which folders we want to search and whether we want exact findings???
When split view?
by MPleguezuelo on 2019/12/11 04:15
This app is pretty much one of the best email clients on the App Store. What is disappointing is not having the ability to use split view within the same app. iPadOS was released a few months ago now. Please, include that.
Snooze function
by Stevo7518 on 2019/12/11 03:20
It would be great if the snooze function could also remove the notification ballon showing new emails or how many new emails during those restricted hours. It would also be nice to more easily click the trash can then just quick tap emails to select a bunch you want to delete, much like the native iOS app.
App went to absolute garbage
by Reviewer12332 on 2019/12/11 03:12
Loved this app and it’s focused and other tabs, but over the last week it went to absolute garbage. Studdery and slow, crashes, failing to load messages. I just uninstalled and switched back to Apple mail.
Can’t send pictures since the last update
by dc9042 on 2019/12/11 01:54
Since the last update I haven’t been able to send pictures from my phone in the app. This is problematic since I send a lot of pics for work.
Glitchy
by Ohlookabunny! on 2019/12/10 19:58
While there is no perfect mail app out there, Outlook is my first choice. Even so, it’s not foolproof. Badge issues: I wasn’t getting badges for new email from some people, but I did get it from others. Since I first noticed, the people whose new emails result in badges have switched. At this moment, I have NO unread email in my focus folder, but it still has a badge with the number 3 on it, and there is no updated software available. Missing Email: For some reason, I have no email imported from my gmail box between 11/23 and 12/7. Two weeks of email missing. Not in focus or general email. I pulled up my gmail app to search for an email I had recently received to find it. It’s not in trash or spam in Outlook. Two weeks simply not there in Outlook and for no apparent reason. Even with the glitches, I prefer Outlook, but it’s not 100% trustworthy. You may have to look at multiple apps to be sure you are actually seeing all of your mail so you don’t miss something important.
Disgusting emails
by sorryiasked on 2019/12/10 19:30
I keep receiving disgusting sexual emails that I’ve never answered or acknowledged. They think I’m male and I’m not. Also, this is so offensive and not appreciated. How can I stop this?
Won’t let me sign in
by squallygirl on 2019/12/10 15:54
Keeps giving me an error when I try to sign into my college account. Works fine using the google browser so I know the issue lies within this app.
Please add the option to delete back!
by UrFvCntryBoy on 2019/12/10 14:51
On previous versions of the app, when you did a search you could delete the results within the search. That functionality is very useful. Seeing how I am using my phone more to maintain email conversations, this function would be great to have again. That's my only con to the app... Everything else is good. I really like the new "focused inbox" feature.
You broke Face ID integration
by boxstop7 on 2019/12/10 12:44
This was a 5 star app, until the most recent update. Face ID is no longer working for me with Outlook. With Face ID enabled, upon starting the app it just spins and spins indefinitely. If I turn Face ID off, the app starts up immediately and without issue. I use Outlook exclusively for my work email, and I require the added layer of security that Face ID provides. Please look into this and either revert to a previous version or repair Face ID integration.
Square brackets removed from email links. No Feedback menu
by gibber_ty on 2019/12/10 02:38
When I click on a link which generates an email reply, the created message has line feeds and square brackets [ ] stripped out, so the email can no longer be automatically processed by the receiver. The links work in 4.13.0, but are broken in 4.14.0. I don’t see any way to leave feedback, under settings, Help and Feedback section. Is it hidden, or somewhere else?
“Undo delete”
by OklaGal123 on 2019/12/10 01:22
Please move the “undo delete” button away from near the center of the screen. It’s right in the spot where it’s inadvertently touched after every swipe left to delete an email.
Last update destroyed the app
by Secret Society user on 2019/12/10 01:20
I cannot even get to settings to get in-app support. My messages have all disappeared. Worked great before this last update. Now it is useless. Please repair ASAP.
Great app
by Beautiful lucky Jewlery on 2019/12/10 00:43
I appreciate how easy this is to use and how similar it is to the desktop site. Many times the options you have on the desktop site do not correlate to the app but this one is pretty close. The only thing I would like is for the app to be able to see other calendars at the same time.
Filter
by Cdrichay on 2019/12/09 23:08
I’m hoping you can add filtering options/rules to filter junk mails
Finally do not disturb
by Screesurfer on 2019/12/09 22:28
Taking control of my work life balance by using today’s update which lets me turn off alerts after work hours and on weekends.
Mail not syncing
by Gooner5789 on 2019/12/09 21:53
My mail stopped syncing a month ago. After downloading every update and resetting the account every time it still doesn’t work. Customer support just keeps saying they’re working on it. Can’t receive any work emails on the phone. Very disappointed.
Attaching files
by prperotti on 2019/12/09 20:12
Hi, my OneDrive is not opening properly when I’m trying to attach a file, I always have to save the file on my iPad so I can attached it on the email.
Drops From IPhone
by Guero100 on 2019/12/09 17:32
Constantly have to sign on to use on iPhone. Annoying!
Not Bad but Issues
by EyeSpy03 on 2019/12/09 17:27
Overall not a bad mail app. But when you have it open, and switch out of it, it reloads and doesn't remain in memory. I thought I was because Apple got aggressive with RAM, bit its just this app. We should be able to multitask and not have it re-launch every time. This is one of the biggest flaws of this app that really prevents me from giving it a better rating. It would be nice to have a few more features like the PC version, such as signature migration, add bullet points beyond one set, deletion of folders. These are what make it where I HAVE to use my PC to do some communication.
Pounding exchange server
by Mr. SiX the NOOB on 2019/12/09 17:26
The last update has caused the app to hammer my exchange server with a last sync interval of under 540. Causing a flood of water event log messages. A larger exchange org than maybe would end up with issues.
Good app, but can we revert back in one area?
by Tdeanery on 2019/12/09 16:44
I use this app all the time for work and generally find it user-friendly and particularly love the calendar and ease of scheduling meetings. One area for a change request: since the last update, when I toggle between an Outlook email/attachment and another app I cannot return to the original email or attachment. Instead it goes to the main inbox page, so I have to search to find the email again. Very frustrating - makes it hard to look up information and reply quickly, particularly if the email isn’t at the top of your inbox. Please change. Makes it hard to use your email as a reference point on an iPhone.
Sigh ... second-tier
by drjwr on 2019/12/09 15:35
The recent bugs now seem fixed but instead of really revamping the mess that is the mail handling we get — sigh — a fairly useless bell to silence what? Only the Outlook account. Read on ... Now forced to use this app since my hospital moved to Win 10 and Office 365: CALENDAR Here lies the one major improvement for the app after MS cannibalized Sunrise (calendar) and Acompli (mail, with focused Inbox) to build this app: if Apple’s 2FA will work on your devices — no guarantee — then the iOS calendar imports directly. MAIL By contrast, since the July 2017 redesign that ruined the purchased Acompli build, we have a clunky sliding-shelf apparatus that obscures the Inbox and folders and is far, far worse than the sleek native iOS mail handler. Mail handling is so poor. AESTHETICS The look of the multiple Gmail accounts is ugly — this happened with the July 2017 redesign, as a work-around after customer howling awakened somnolent MS because multiple Google accounts suddenly all appeared with the Google “G” and could not be differentiated — and the app adds ridiculously juvenile graphics to your calendar, such as a mortar board with tassel for an “eye exam.” The graphics desperately need a toggle-off switch, as Google calendar offers for its likewise juvenile graphics. ASSESSMENT Good integration with MS products and solid search engine; but, Outlook remains far the worst MS mobile app, not ready for professionals. Compare Outlook to the sleek mobile function of OneDrive and Word; Outlook is outclassed.
Lacks functionality
by MrJadaml on 2019/12/09 15:28
You can’t have multiple instances of outlook open at once (like you can do with other apps like Safari. This is really annoying since outlook is multiple apps in one (mail and calendar) that you may want to have open side-by-side. Always get an error that it “Couldn’t load availabilities” when trying to find a time to schedule a meeting with someone.
Do not Disturb arrives
by mattrwolf on 2019/12/09 15:15
Finally! This feature has been requested for years, and this puts this app ahead of the rest.
New update makes this app perfect
by Vidael. on 2019/12/09 14:52
I have always been looking forward to this scheduled do not disturb feature and I’m so happy that is has been implemented to avoid manually turning off notifications for the app after hours and during weekends. Thank you!!!!
Can’t even open the app before it crashes
by Ifkaeg on 2019/12/09 11:11
I can’t even open the app before it crashes and exits. I can’t get my work email on my phone now... awful.
Email signature
by plaza sms on 2019/12/09 05:47
Please add the features to synchronize email signatures with OWA to mobile applications
Do not disturb needs an enhancement
by N/A 1234 on 2019/12/09 04:06
I already disable all outlook notifications. What I really need is a configurable option to not allow emails to come through unless they are from certain senders. That way when I check my emails I’m not flooded with emails I don’t want to get sucked into during my vacation or weekend. This type of setting would help prevent burnout. I could choose no emails on weekends. Or only emails from my boss. Basecamp has a feature like this called “work can wait” that I think you should consider. Apple has a feature like this for phone calls and text messages, etc. also called “do not disturb” that lets you choose which notifications to allow. I’m sure there are several other examples, but the point is that in order to prevent burnout you need to reduce emails from being visible. Our willpower is not enough as we are all “conditioned” to keep checking email even if there are no notifications. Please respond if you agree !!!
Great except for...
by Mutticat on 2019/12/09 03:46
I love this app except for 3 things: 1. I cannot create distribution lists and consequently have to manually enter every recipient of any given email, which is both a pain and a time sink. 2. I do not like not being able to send my documents as attachments. It forces me to send individual emails for each document and feels very clumsy. If there is a way to get around this I have yet to find it. 3. I would like to be able to delete obsolete folders.
A couple new features....
by yanni2222 on 2019/12/09 03:34
Add a setting that turns off the notice to permanently delete an email message. This notice gets quite annoying when deleting multiple emails. Also, it would be nice to have the option to set a date and time on when to automatically send emails saved in Drafts folder.
Fix the calendar
by ALC422 on 2019/12/09 03:13
My calendar no longer shows events when viewing from month view. I’ve missed several conference calls because of this. Please fix.
Superior UI to Apple; Some Stability Issues
by Desh7 on 2019/12/09 00:48
Excellent UI and usability. Far better than Apple native Mail app in terms of usability, searchability, and functionality. However, twice in last 3 months, has had persistent crashing that renders app unusable until deleted completely and reinstalled, which is somewhat time consuming with 3 email accounts.
Generally wonderful...a few missing features hold it back from excellent
by Linden27 on 2019/12/09 00:29
I love Outlook for iOS generally. It’s easy to use, intuitive, and robustly featured. That said, I travel frequently for work and would like iPad to be my primary mobile device when I do so...but Outlook is missing the multi-window capability, and drag/drop for files/links, etc that was introduced in the latest iPad OS version. You can run the app alongside other apps, but not alongside itself (sometimes I have to draft an email and pull attachments from another email...this is INCREDIBLY cumbersome!) Anyway, I hope they update this soon to be able to run multiple windows!
Missing basics...
by Rich MN 123 ABC! on 2019/12/09 00:24
There’s no way to create sub-bullets underneath a normal bullet point. I’d consider this to be a pretty basic (and highly used) formatting tool while writing a corporate email.
Almost unusable on iOS
by AdamRandomNumberSequence on 2019/12/09 00:18
So laggy, even scrolling through my list of emails is a chore. I struggle through it when I have to. Loading emails is incredibly slow and navigating the calendar takes for ever. Not to mention composing an email or calendar entry. I shouldn’t be able to out type the application.
Not very useful!
by Washpachuck on 2019/12/08 15:28
My version looks nothing like what is shown in the description listed in the App Store. For example I can not see any contacts. My calendar will not allow me to update events. It is like looking into a paper towel tube to see a tiny bit of outlook. And what in Is a focused conversation?
This is great but...
by Peyton_D on 2019/12/08 14:07
Ok so I love this app it lets me talk to friends and others in the district but I wish it said seen or something when someone has seen it, just a recommendation
Using outlook on iPhone
by Bachtender NC on 2019/12/08 07:17
Very easy to use IMAP feature. Great product
Crashes when you exit app briefly
by GoGears on 2019/12/08 04:05
Since the last update, When you have an email open, if you go into another app and then go back to Outlook the email you were viewing has closed and you are back in your inbox. I’d like to be able to switch apps on my phone briefly to cross reference things and still get back to the email I was writing or viewing. Please fix ASAP very annoying.
Crashing
by Cdobbs37 on 2019/12/07 23:18
Keeps quitting out when I select email or calendar ... horrible performance
Unexpected shutdown
by cookieloves23 on 2019/12/07 23:05
Lately the app keeps shutting down after a couple of seconds when the file updates. I’m not sure when the next update will be for the issue
Crashing
by Boobird66 on 2019/12/07 19:59
Worked really well until the latest update. Now it crashes as it is loading.
Basic font features required. MS declined development.
by Lily needsyoutoupdate on 2019/12/07 17:01
Outlook app needs to be enhanced. Please allow Font options ASAP! Basic features that have been requested by thousands and thousands of people since 2014 STILL have not been developed. Do you not care about your customers? Do you not understand that even AOL and other mail clients allow you to change your font? Do you not understand that when we respond using mobile apps, that our coworkers, customers, and management see a different font (typically Times New Roman) when font default should be Calibri? It is really causing issues so I have to use a better mail client until you can simply give everyone what we need.
Crashing
by dlmbtltk on 2019/12/07 15:02
The app has been working perfectly till yesterday. Every single time I open it it crashes. Can’t do anything. Looking for a new e-mail app right now. Such a shame
Exchange logs in but no emails pull
by Albanian Eagles Fan on 2019/12/07 14:07
I loved outlook and used it as my only email app. That is until my work exchange email stopped working one day out of the blue. I’m logged in the app, but no emails come through. Folders show up as empty, and I’m not even showing up as connected in our IT systems. The Microsoft support eventually after giving me every option to fix the issue I had already tried escalated it. This is apparently a known issue but no fix timeline is available. The engineers are working on it, was the response. That was a month ago. You’ve lost me outlook. It’s a shame bc I really like the app.
your search is horrible
by erdihappy on 2019/12/06 22:21
it is almost impossible to find a past email you search.
Good app, still needs some improvements
by Josh G86 on 2019/12/06 21:50
I like the outlook app on my iPad Pro 12.9. I prefer to use outlook over the apple mail app. One thing I have noticed is that the app now does automatic numbering when writing emails. This is a nice upgrade. To take it to the next level and receive 5 stars from me, Microsoft should upgrade the app to include text formatting - color, font change, font size, etc. as well as include bullets and other formatting capabilities.
Garbage
by Asfghcfg on 2019/12/06 20:58
Links in emails that would open a new email are stripping out the spaces. Before this latest update it was only stripping out new lines. What kind of junior developers do you have writing this app?
Inbox doesn’t refresh after update to iOS 13.2.3
by -Holden- on 2019/12/06 19:16
Worked pretty well until the iOS 13.2.3. Inbox stopped refreshing. Tried deleting app several times and reinstalling to no avail. Also rebooted iPhone/iPad. Issue on both iPhone and iPad. Worthless until it is fixed. Using gmail app now.
Excelente
by Kelvincarias85 on 2019/12/06 18:10
Excelente diseño
Keeps Crashing
by halleilg on 2019/12/06 16:44
App crashes in a second every time I try to open it. Please fix this, I need it for school.
Crashing
by DecioNe20 on 2019/12/06 16:07
App is crashing after writing email adding files from OneDrive and then changing sender account to other different from outlook.com
Efficient!
by A True American! on 2019/12/06 14:10
This is a good extension to my office Outlook.
Never works, locks up even with verifications code
by 576335689643 on 2019/12/06 13:11
If you select “dont ask for password for 60 days (almost 2 months) then I dont understand why I’ve have to “verify with text code” 3 times SINCE WEDNESDAY. It’s Friday-today. And Ive never been locked out of an email more time for doing exactly what it asked me to do... and I should contact IT.. umm how. You just locked me out of my email... sure I’ll jump on that.. I would use ANY other service if I could. But I’m stuck with you. So do a better job. Get your verifications system updated. It’s not working right now.
Worst mail app.
by adkngert on 2019/12/06 09:31
I’ve tried using this app on my iPad. Emails become lost, stacked in a manner you can’t find them. Sends mail to junk one day and to you inbox another from the same address. It is th worst mail app I have ever used. Completely useless.
Good app BUT...
by CC App Fan on 2019/12/06 07:24
I think this is a good app, enabling one stop for all your emails. It’s also pretty well designed but for one irritating issue. Please please add a way to remove the Archive button OR at least MOVE it’s position from being next to the Delete button for users who prefer deleting emails. With so much junk mail, most is not even worth archiving and with the button right next to delete, it is too easy to accidentally archive things you’re trying to delete.
Last update makes it crash!
by Vaz Mk. on 2019/12/06 04:12
The last PLAY email update makes the app crash on loop.
Text doesn’t display correctly, support refuses to help (paid account)
by tjmreview on 2019/12/06 01:24
I’ll type an email, it looks perfectly fine, and then when I hit send the text changes to different font sizes (usually smaller) and sometimes even different colors. Sometimes the font is so small that it is nearly invisible. THIS IS A HUGE ISSUE because when text is missing, the meaning of the email message changes. I reached out to support and all they do is tell me to reset the app, reinstall, etc. none of which helps. It honestly seems like they’re not reading my messages, because I explain the issue in detail, but they never actually address what I say (responses are always boilerplate “let’s try and reset the app”). I keep trying to explain to support that it’s a bug in the software (I’m a software engineer) but they refuse to file a bug with the dev team. If this app can’t send emails correctly, and support refuses to help, I don’t have much choice but to cancel my Microsoft subscription. It shouldn’t be this hard to file a bug for a product I pay for.
Eh
by Booknoir on 2019/12/05 18:30
That’s how you feel using the app. Doesn’t always sync correctly, poor interface and all around a hassle.
Great, but please add notification grouping!
by PantherHeel93 on 2019/12/05 16:56
Great app. Great theming. I love that you can open map links in Google Maps and internet links in Chrome. But PLEASE add notification grouping! This currently clutters my notifications badly.
Is like being at my desk
by FelixACardona on 2019/12/05 16:43
My most productive time is in the field. Thanks to Outlook And my Mobile phone my desk is with me at the field.
Broken
by Instinct01 on 2019/12/05 16:15
What a mess you guys made of this amazing app. I had connected all my email accounts here and had gotten comfortable using it and now it’s just unstable to the point that of unusable. I will have to go back to the native Apple app. Once you lose people, they won’t have the patience to come back. Get your act together.
App Keeps Crashing
by jchristie4 on 2019/12/05 15:03
App is normally wonderful; however, it crashes now every time I try to view mail. I’ve tried deleting and reinstalling, but that didn’t fix the problem. It’s become unusable.
App is almost 300 MB large and no rules/filter capability?
by Notapaidreviewer on 2019/12/05 13:21
No undo function too. Uninstalled!
Signs you out, annoying notifications
by sn1022 on 2019/12/05 12:37
This app is useless because it signs you out constantly. You will not get updates because you have to sign in every day to use it. Not only that, but when you sign back in, it does not remember your email address.
Unusable
by PlexDoesn'tWorkAtAll-Failure on 2019/12/05 04:33
I’m blessed with a senior software developer for a partner and we cannot make Outlook serve even my most -very basic- email needs. It became impossible to update and “finish setting up”. Eventually it was impossible to send or receive any and I had to switch to the subpar (to previous MS clients) but working Apple product. Very sick of the whole thing.
Exchange sync only last 30 days
by Frips79 on 2019/12/05 04:19
Hmm recently I can’t see exchange emails older then 30 days. Tried to reinstall, swiped down to reload, nothing helps
Can’t live without it . . .
by Gregorio247 on 2019/12/05 02:29
Supercharged business app!
i have been using this app long and it is amazing...
by apple user for life on 2019/12/05 01:50
This app (mail) is my favorite to use and to keep my mails organized; ad free. It also supports dark-mode, which is a bonus for me (especially reading / replying at night). I highly recommend this app...
What Happened
by hsiaoqobwxn on 2019/12/05 01:47
Woah woah woah. What happened to this beautiful app. I read all my newsletters and send all my emails on this app. NOW for some reason, if I switch apps or lock my phone for a few seconds, the app resets and the email I was on or the email I was writing goes away and I have to reopen it and scroll all the way down again. Fix this because it’s ridiculously annoying.
Missing calendar functions
by ceberle on 2019/12/04 20:10
Work requires sending calendar invite for sick leave, with no reminder, availability free, no responses, no forwarding. The latter two are missing. Room finder has always sucked since 1997.
Broken and not getting fixed
by Lynneifer on 2019/12/04 20:01
Last week all of my email messages and folders disappeared. I tried re-sync and even deleting the mailbox and trying to re-add it. The setup fails every time. Sent a message to support, “Princess B” assured me they are working on it. Several times I’ve gotten a message that the issue is resolved, but it still is not fixed and Princess told me they are closing my ticket because they are still working on it and have nothing to report, and also to make sure to keep the app updated (which I have automatically) I guess it looks bad for them to have a bunch of open tickets. Oddly too, I get notifications of the emails that I am unable to see in the inbox. It looks like I am going back to Apple Mail.
New Update Problem
by srav1997 on 2019/12/04 17:53
Since recent update, cannot log into my email account and have to re-enter settings. Sometimes it works sometimes it doesn’t and keeps deleting all my account information prompting me to set up a new account.
One tiny problem (literally)
by basaleagle on 2019/12/04 16:32
I love the app version of the site I think it’s really clean and smooth and easy to get to. It works almost like every other email site ever created. I have one problem whenever it comes from receiving emails from the “Microsoft Store” it has a problem where the image or email itself is so small I can hardly see what it says. Hopefully that gets fixed because that’s one of the main reasons why I get on that email.
Great app, but isolated from iOS
by JPdarling9 on 2018/10/02 02:42
I really like the integration of the outlook app with Outlook on my Windows 10 PC, OWA and my Mac. The experience and functionality are very similar between platforms which make it easy for me to switch between them and still be productive. My biggest problem with the Outlook on iOS though is that it’s completely isolated from the rest of iOS. I understand there are some limitations with this, and maybe some more so on the SDK side of things rather than Microsoft’s, but it’s a bit frustrating that when I try to make a call directly from Phone, I don’t have the option to search through my outlook contacts. Or that when I see an email address on a website that I’m not presented with an option to write that email within the Outlook App. I’m able to share the ‘mailto:...’ link to a blank email in outlook, but cannot compose an email to that email address. The same extends for calendar. I would love to be able to see my calendar events from outlook in the calendar app, just as a kind of unifying calendar app. I know that I can setup my Office 365 account within the accounts pane in settings, but then I’m defeating the purpose of using outlook.
So good in some areas and 1990 in others.
by NebraskaJer on 2017/12/11 23:55
Hello, I love the outlook app and I need to use it on a day to day basis. Some of the items like calendar events and sending notifications is great in parts but lack in editing. First off. Why is there no copy and paste in Outlook. I had a whole email typed up and I needed to input a link. So what would I have to do? Copy and paste it in. Nope. I have to go to safari and click share and then outlook so I can send a link in outlook. Well then when I get in outlook I have to retype my message or just paste in the other one right. Nope. Paste does not work from previous to new message. So I have to manually copy something by hand. Link or original message. Come on Microsoft. Make copy and paste work the. You get a solid 4. Add some polish and sub folder notifications and some editing tools you will have a 5 Star app again. Please fix these little flaws. You have office and should be able to make a solid app. Now let’s make it happen. Thanks.
User friendliness and efficiency needs improvement
by ritzoni on 2019/10/13 09:30
So when you use gmail you can do a search and it will bring up emails specifically from the word you searched. For example, if you search for Apple Pay it will pull up emails from Apple Pay first. If you do the same search in outlook it will give you all emails that include those words as the sender, subject, mention, etc. This means you have to navigate through a list of unimportant emails to get to the one you want if you don’t give up in utter disappointment in the process. If that’s not frustrating enough when you write an email and it goes past a certain line you better hope you can type really well because you won’t be able to see past that line. I would have to stop scroll up and check the sentence, correct it blindly because it toggles back down where it can’t be seen and continue typing. So I started writing in other apps like gmail and forwarding it to outlook or doing a copy paste and forwarding it to my recipient if it was a longer message. That is not how I want to send my emails but outlook hasn’t seemed to be able to figure out how to make it work. Thus I have several apps for emails. Ugh
Last update puts badge on menu and settings icon?
by Jquinan on 2018/01/19 17:53
Rating is generous for encouragement... more like 3.5 stars. Reasonably functional. No crashes problems. Lacks a lot of the functionality of other, more mature, Exchange email clients. My wish list would be for a collapsible email folder structure. Also for a contacts screen/window for viewing and scrolling through Exchange contacts, isolated from iPad contacts, so I can keep my work and my personal contact separated. Note that I use the iPad email and contacts apps for personal stuff. Annoyingly, after last update I see a badge (little gray dot) in the upper left on the nav (menu) icon. When I click the nav icon to open the left side nav panel, I see the same little gray dot on the settings gear at the bottom. Like bread crumbs. When I click this to open the settings panel, I now see there is an Add Account “1 new”. I click this (why do I need an add account reminder) then immediately dismiss it, close out of settings and go back to mail. The little gray badge is now gone. But when I later open Outlook, there it is again. Marketing people need to stay out of this.
The only thing worse than this app is their customer service
by Coppercosmo on 2019/01/04 21:42
I’m trying to use this app to access my work email from home. The app has continually deleted my entire inbox for no consistent reason I can figure out. I will open a new email and it will delete the email while I’m reading it and then my entire inbox. My inbox on my work computer will still be intact, but any email I attempted to open in the app will be missing. When I contacted customer service through the app they told me it simply wasn’t possible that the app was deleting emails and never responded again. When I attempted to email customer service on my work computer it said their customer service email address is undeliverable. I missed a very important email from my boss this morning while out sick, and even drove into work to try and see if I could access the email there to find nothing. I very well might loose my job over this and their customer service frankly does not care. If you can avoid using Microsoft (which I know is impossible) do all you can to stay away from them. They are a heartless company, and their substandard products will not only make your life hell, their customer service department seems to get joy out of your pain. If I could give them zero stars I would!
God Forbid You Have to Rest Your Password
by Thanatos XIII on 2019/08/07 04:54
I was notified today that my account was disabled for “suspicious activity.” No explanation of that activity - just directions to reset my password. Tried resetting using the request form which asked for a previous password, the email address of my previous sent email and the subject line of the previous sent email, etc. Now, if I could remember my password, I wouldn’t be trying to reset it! Anywho, send the form to wherever it goes after answering the questions to the best of my ability only to be sent something saying they couldn’t verify it was really me!!! Finally got on a chat with support and was basically told “for security purposes” staff can not enable an account. When I asked how they can disable an account with no explanation and without being able to enable it, I was told to create another account... 🤬. Now I can’t correspond with my attorney via email or send anything from this account. It’s 10 levels of frustrating and has convinced me to stop using this service and to make sure everyone I talk to knows how stupid this “recovery” system is and that your account can end up disabled with no explanation or viable means to reset your password. Just a hard lesson in frustration and a waste of time.
Poor Features Compared To Others
by S_C_U_B_A_Steve on 2019/01/11 16:15
Let me first say I do like Outlook on a web platform and on Microsoft’s system - however, we changed over to IPad and IOS because of the Windows phone discontinuation. This APP has been a bugger since I set it up. I have reloaded it 2 or 3 times in the last couple of months because it fails to send- despite correct settings through our broadband supplier. Now, I can receive mail but will not send even though it worked fine for about 2 weeks - no settings changes. Besides that, the app has a very basic signature line and hardly customizable, no mail read receipts. This would be handy because I have many emails that show in the “Sent” folder that didn’t go anywhere. I understand we use this as an interface, but I shouldn’t get a banner showing a new email and have to wait 5-10 minutes for it to actually show up in the inbox. Support is via ticket not live and I have waited 20+ hours at times to get a response. Personal email is one thing, but for a business.. can’t have it. There are other things however I believe i have typed enough. Version 3.5 at the moment. Again, I enjoy outlook on a Microsoft system or as used via web - but this app and it’s updates/features for IOS are lacking.
The App is Ok
by Bethdoodle on 2019/08/01 16:21
The app has worked great since I got it last year, especially for school. But recently it’s stopped sending me notifications for some emails which has caused me to miss several emails and dead-lines. It’s too late for me at this point so please fix this issue. I don’t know if it’s because I had 2 inboxes from 2 different school emails or what, but this problem has caused me a lot of stress and I’d prefer it not happen in the future. Edit: The issue that I believed was originally occurring is not the only one. It appears the reason I am not getting notifications for emails is because these emails aren’t appearing in my inbox until days later. For example, several emails I received on the 30th of July did not appear in my inbox until today. I did not get any notifications for any emails on that 30th. This is really frustrating because I’ve received emails from university faculty who have been sending and requesting information and it is really creating a huge hassle for me and causing more stress than is needed. Maybe this is something I need to talk to my school about? If it is please let me know.
Performance issues, functionality issues
by RaymondNoodles on 2019/11/04 02:48
Slow, buggy, sometimes takes 5 seconds for a letter to show up on the screen after typing on an iPhone XS running the latest iOS and also an iPhone 8 with latest iOS. Both phones have no issues with other apps. Although I’ve allowed the app to run in the background on my phone, it often takes 10-20 seconds to open. Often crashes. Unable to tap on an address to open in maps, which used to work but Microsoft broke that functionality with an app “update.” After going back and forth with tech support for 2 weeks and sending them a screen record video of me opening the calendar and tapping on an address and nothing happening, (which I had to provide via a box account I had to create specially for this purpose because Microsoft doesn’t have their own way to share videos apparently - lame), they said “the app is working as designed.” Why did you take away this functionality? And why is there still an option in settings to open addresses in google or Apple Maps??? Fix the performance issues. Bring back the maps integration. Provide better tech support.
Terrible for GSuite Accounts
by kw.squid on 2019/01/14 04:08
I’ve been a dedicated user of this app for several years and have been pretty satisfied, until recently. I started a business, got a gsuite account for it, and when I started sending mail from iOS Outlook, all of the mail from the gsuite accounts would be routed to spam by my customers email providers. At first, I thought it must be my new email address...then I tried sending mail directly from gmail on safari. No problem - no emails routed to spam. Then I downloaded Edison mail (thinking maybe it’s a third party app thing?!) and sent an email. Again, no problem - no emails routed to spam. I tried iOS outlook again...and my email got sent to spam. I reported it to the customer service team, and they brushed it off saying it wasn’t their problem. I beg to differ if the emails I send from your app get flagged as spam by recipients and yet the exact same email sent by a different app isn’t flagged by spam...I think that is your problem! And to top it off, to tell me that they won’t do anything about it, is doubly annoying. I’m removing outlook from my phone and recommend anyone with business gsuite accounts to stear clear!
I hate outlook
by bbaacc123184 on 2019/02/07 17:31
This is the worst email app I’ve ever used. Unfortunately, I have to use it because my university uses it. First of all, it’s the ugliest email app. There’s no contact photos shown next to an email, like in gmail of yahoo mail, so it’s hard to differentiate between who is sending you an email. All the emails blend together into a born blob of black and white, making me check this email the least. Also, you can’t search a phrase or sender and then select multiple emails to delete them. That’s half the reason I even use the search function. Perhaps you can delete emails this way on a laptop, but I mainly check my email on my phone, so it’s egregiously inconvenient. In addition the focused and other email tabs are so stupid. The app just arbitrarily organizes them with no knowledge of what emails are actually important to you and which ones aren’t. As a result, I often don’t see important emails in a timely manner because they go into the other tab. Checking my email shouldn’t have this many complications, and being able to delete my emails by search should be an option. Please fix your dysfunctional app. I’m hoping I never have to have another outlook email after I graduate.
FIX CALENDAR REMINDERS
by Brosef87 on 2018/12/11 22:29
i'm not giving this app more than 1 star until you guys fix Calendar reminders that were created on the desktop version of outlook but somehow are not able to sync on to this mobile version. Thats a crucial part of a calendar app, is it not? UPDATE: calendar issue fixed but this app is still completely useless if I can't log in with One Touch. I have to completely reboot my phone each time it starts throwing an error. This is an enterprise app how are you guys allowing this to happen. Still one star because I can't even enter the darn app. ONE-YEAR LATER UPDATE: this app still is unfortunately unreliable. For most professionals, calendar appointments are extremely important in their day-to-day business schedule. There are NOT ENOUGH notification capabilities through this app to remind people of upcoming appointments. My other calendar app, Calendars by Readdle, that I use for my personal life, I can set multiple reminders at 1 day, 30 minutes, 15 minutes, and 5 minutes before an important appointment so I can feel confident that I NOT MISS that crucial meeting. Unfortunately that type of functionality is missing with Outlook.
Not possible to access iCloud files
by WheezyG on 2017/11/20 18:01
My employer uses Microsoft outlook for email. This would not be a problem if not for this apps inability to attach documents I store on my iCloud. All my devices (watch, phone, laptop, iPads) are apple devices. I store all of my important files on iCloud. If I am replying to an email and want to send an attachment, I’m out of luck. When I click on attach, the Files section does not include iCloud. I decided to have my Google Drive sync my most heavily used work-related folder on my iCloud. But when I try to set up that account under Files, it fails and I get a notification to contact support. Support seems really communicative however. They are definitely interested in helping me make this work. Unfortunately, when I see a support notification pop up, I cannot even open the conversation without first trying to set up my Google Drive, then having it fail, then seeing the pop up with a link to contact customer support. There is no way to access the customer support chat without forcing something to go wrong then opening up the chat window. This is a definite flaw in the iPad version of this app!
Thank you...
by Laurence72 on 2019/09/07 12:57
This is the mail app I needed and wish I knew about it years ago. I have 4 email accounts and one is through ECPI. They use an exchange server, so guess what, yahoo mail can’t connect to it, Apple mail needs to have a password entered and a verification process is done, just to look at an email...for school. I don’t get it. Yesterday I downloaded this app and it’s already a life saver. It took a little bit for email to show up in my folders for yahoo, but I only had to verify yahoo one time when setting it up. I just finished customizing my settings and it’s even better. There’s a focused mail box thingy, I didn’t like it and it let me turn it off. I noticed you have to go through notifications and click each mail server you want notifications from, because your default is automatically selected. Oh, btw, I deleted yahoo and Apple mail apps and moved this one next to my hand receiver icon.
Apple Watch App is a Fail
by projekZER0 on 2018/12/14 17:15
The Outlook iOS app gets 4.5 stars in my opinion. I actually think I like it better than Apple’s mail and calendar apps. It does everything those apps do with a slicker UI and a little more fidelity. It loses half a star because it is not quite as simple to setup and required my to create an iCloud email to sync my iCloud calendar. Where is fails miserably is the Apple Watch app. Basically, the calendar function doesn’t work at all. It always says I have no events when I have a packed calendar pretty much every day. Randomly an event will show up, but then it’s gone the next minute. It never shows events on the complication on the home screen. Also, the number icon to show how many new or unread emails changes between a number and zero every few minutes even though nothing in my inbox has changed. There is some kind of sync issue between the IOS app and the Apple Watch App. I’ve tried everything to remedy it. My Apple Watch is how I most frequently access my calendar. So regardless of how good the Outlook app is, as a package it cannot replace Apple’s apps until they can fix the Apple Watch app.
Looks Nice but☹️
by vishwarupa on 2019/11/02 13:54
This app seems clunky and obsolete lacking fluidity, user interface and basic functionality preventing user from easily executing simple, everyday tasks. Cannot SELECT ALL and DELETE emails in Trash Bin—the mobile app only selects 7 emails at a time; the Trash Icon is not easily seen at top of screen but rather I had to scroll through 90 emails to locate the Trash Icon at the bottom of the list of emails—highlighting 7 email maximum, scrolling a long list to get to the icon at the bottom of lengthy list of emails is not practical and requires an inordinate amount of time and steps to expedite a simple function. The REPLY field appears at the bottom of an email rather than easily, conveniently above an incoming email. The only readily available function choices appear to be Focus & Filter—user has to log online to use the few Settings options. The Search magnifying glass does not appear to be readily/easily available. The ONLY reason I use the app is I am unable to email a Word file unless from within the app. Simple, basic tasks are not straightforward some inaccessible on iOS Xs Max and iPad Pro.
Terrible, just as bad as yahoo web
by LynleyGirl on 2017/12/12 23:18
Thought I’d get a better email client. Think again. (1) you will not be able to connect the Apple default contacts app., in fact, there’s nothing much you can connect to in this app. It loses email. Deleting them right out for various actions you take. There is no waiting period if u accidentally delete a mail- it’s gone. (2) don’t save anything to draft folder. It will save & alter it right where u are, then put a copy of the header - that is unalterable - in the draft folder. You will not b able to change who the email is primarily addressed to, which will b you!! So insane. (3) I just pulled up the “give feedback “ form in the app, & somebody else’s review was in it. I know they weren’t using it as example- b/c it was entitled “Outlook Dogfood”. Wish I’d seen that b4 I lost 2 important email today. Advised them this was a privacy issue- but... (4) if u get this app, suddenly, u will drown in user-tailored spam. I got maybe 5 a day b4 switching, now like 60-70. Not a coincidence. (5) don’t expect to b able to attach anything easily - nothing u want to attach anyw. There are no options for file programs to download... the list goes on and on.
Better than Apple's native mail app
by Flexjordan on 2018/10/10 00:06
I admit I was never impressed with the prior version of OWA. But this app is better than Apple's mail app. I like how the conversational threads lay out, the Focused conversations seem fairly intelligent in terms of dividing my email between important and non-important, and I love the ability to access attachments I have previously opened without having to find the original email that contained the attachment. Finally, this app seems to have magically saved my iPhone's battery life once I delinked my Exchange account from the iPhone default mail app. Only drawback is I couldn't figure out how to keep my contacts and delete my old Mail account entirely, so I had to re-connect my account in Settings in order to restore contacts and keep them sync'ed. Update 2 years later... this app just gets better and better. Thank you to the team involved for making the best mail app on the market.
Makes you LESS Productive
by @smaedli on 2019/04/07 21:04
The application workflow logic is a tragic mess, which has made Outlook an utter pain to use on a daily basis. Need to look at one email message? Good luck. Threading adds a ridiculous number of taps to view anything. Need to print or PDF one message in a thread? Nope. In fact, one can’t even successfully print a whole thread (and yes, some people in business have a need to print something sometimes). Calendaring is pretty awful and keeps getting worse. Mobile IU design or a logic to settings? Nope. Not exactly sure what paradigm is being used, but it certainly isn’t a model for people who run and gun communicate. Outlook does not reliably update, it freaks out if there’s the slightest network issue, and fails to smoothly integrate with anything. In short, if you don’t have to use Outlook, avoid this app. Like all Microsoft 365 products over the last few years, it has deteriorated into an unfathomable mess. Unfortunately, many of us (myself included) have to use it and lose hours of time each month because of its poor design tied to the wretched quagmire of the O365 cloud ecosystem.
Best email app (if you are in the microsoft ecosystem)
by Heck No!!! on 2019/01/23 16:39
Update 1: love the email app and sticking with it. As a suggestion, can we add different colors or themes to it? That would be a nice update. Ever since microsoft released its office apps for ios, i immediately dl and have been paying a monthly subscription. I used other email apps when attaching doc/ppt/exc files to them. Some gave me trouble and Gmail app just doesnt offer it. So i gave outlook app a try. And i am impressed. It is a very clean interface simple to use and allows you to sign into diff email accounts even if they are gmail yahoo etc. Can configure it the way you want and you can turn off focus group. Also comes with a calendar. If you are invested in the microsoft ecosystem then this email app is a must have for your ios device. Easy simple and you still enjoy the office environment on ios.
Miserable and Virtually Unusable Mobile App.
by Dawgduo on 2019/10/31 10:30
As a field based associate, I use my mobile email about 90% of the time. That said, my company recently switched from the extremely user-friendly, logically laid out Blackberry Work app. to the complex, convoluted and extremely cumbersome Outlook Mobile App. Once you reply to an email in the Outlook App., you can no longer see the sender’s original email they sent you, you can only see your reply unless you go into the email again and scroll down and click on “Load Message,” in which case you can see the sender’s original note, but have limited ability to forward or include attachments a second time. When I click on web links, it launches me into Microsoft Edge App. and very few of our intranet sites work (they all worked perfectly in the Blackberry Work browser). If I want to see my “forwarded” or “replied to” email, you should just be able to go into “Sent” items and see that, if you so choose, but in this app., you can only easily see your most recent forward or reply. HELP MICROSOFT!!! Please fix this to work like a normal email system. Why did you try to reinvent the wheel here?!!
Adequate
by Katy Burke on 2018/11/02 00:54
Let me start by saying my extremely hectic life has gotten a lot more organized with this Outlook Account. The app itself can perform most of the basics that the web version can. A major improvement that they should work on is the calendar section of the application. On the web, when you make a new event you can categorize it, change its color, and other additional features that aid in quick location / identification of events documented. In the application, there is a limited amount of things you can do: you cannot change which calendar it’s saved on, cannot classify into categories, cannot change an events color, cannot view the schedule in any other color (this means that even if you have separate categories / colors on the desktop version, the application shows it all as one color), and etc. If they improved this feature, it would be almost as perfect as the desktop version of Outlook is!
Group Access in newest version
by ProfCalculus on 2018/04/28 14:50
Our university uses Office365 for email and provides us access to the suite of products it includes. Because this the web portal is how most students access their email, I decided to use a O365 group to organize my student workers with a dynamic group calendar. I'm using the O365 calendar vs a Google Calendar or any other 3rd party calendar because that would require an additional account for students. I was happy to hear that group access was going to soon be found in the outlook app, because the MS Groups app is atrocious. Well here it is, and we still have ZERO support for shared or group calendars in the app, all we get is email support, which we had for the most part anyways, because I would get group emails sent to my regular account. It seems like the only additional functionality we have gained is the ability to send a NEW group message from the app. This is VERY DISAPPOINTING. O365 actually makes it MORE DIFFICULT to manage my group. Don't get me started on the discrepancies between groups and teams, that's a rant for another day.
I weep for everyone who has to use his on iOS.
by felicidades79 on 2019/09/01 20:30
This is the worst app that I have on my phone. Typically I don’t keep apps that I absolutely hate, but since I have no alternative to using this horrible thing, I haven’t removed it. This pathetic thing has caused problems for me professionally. It takes less time for me to boot up the computer and check my calendar and then it does for me to even make my calendar showing this out. Hoping out an email literally takes as long as it would to write a letter and put it in the mail. Smoke signals will be better than this app. I can’t even open my calendar to understand what kind of meetings I have for the day because this app loads every single calendar I have shared to me and freezes every time I click a button. This is horrible. Don’t know why Microsoft insists upon upgrading things to be absolutely terrible. Even more I can’t understand why the entire professional world forces everyone to use Outlook. Gross. Even worse, it’s been out for a year already and you’ve done nothing to fix it, it’s gotten worse if anything. I’d be fired if I was this bad at my job.
Email account issues
by DurdeeBurger on 2018/02/21 13:22
I used outlook for iPhone for about past 6 months or so and generally liked it a lot more than stock mail app. Has a nice look, calendar view built in, lots of nice extras. This week my yahoo account kept asking me to sign in. Every time I sign back in it tries forever then asks me to try again with modern or legacy sign in. Doesn’t matter what you choose cuz nothing works at this point until you force close and restart. I also can’t get to my mail without addressing this as it won’t let me so I was forced to remove yahoo. I thought whatever that’s my junk mail anyway perhaps yahoo having an issue. Now it’s doing it with my gmail account. I re-signed in for it last night and now this morning it asks me again when checking my mail and even though I sign in correctly for both accounts (I get emails telling me so in other accounts about sign ins on Microsoft app), outlook keeps asking me re-sign in or remove account. Well now I’m down 2 email accounts so deleted this app and back to old reliable stock mail app.
Almost Perfect
by LSU Theta Chi on 2019/11/02 01:36
Robust set of features of power users, like email scheduling, a smart focused inbox system, unified calendar management, etc. are indispensable for today’s business users. The app is clearly the best overall mail management app available, but is also clearly lacking in some key areas: • Search functionality is incredibly limited and notoriously unreliable • Push notifications typically arrive well in advance of the actual messages driving the alert • E-mail signatures cannot be customized with HTML, Rich Text, or logos • Opening attachments is virtually impossible and requires several “Try Again” reload attempts, with a (generously speaking) 20% success rate • Outlook seems to caches passwords but fails to update them across devices, meaning users of iPad and iPhone will frequently experience account lockouts upon password reset New feature suggestions with overwhelming support seems to be largely ignored by the developers or, at best, are prioritized lower than less useful functionality. All in all, this is a fantastic app for email management with Exchange, Office 365, and other Enterprise mail systems; but its serious lack of other meaningful features renders it suitable only for casual business correspondence. Without more comprehensive message formatting functionality, and until the loading of attachments is repaired, this app deserves only four stars.
Well it used to be great
by -Glen- on 2019/09/03 21:44
After an update a bit over a month ago this app has become nearly useless. It all started with images not automatically loading in some messages which was completely random. I found if I expanded the To/From field by tapping it the images would load. Also exiting the message and opening the message caused the images to load. Support had me try resetting my account multiple times from within the Outlook app, updating to two new versions, uninstalling and reinstalling, disconnecting and reconnecting my account and nothing worked. I now constantly receive updating notifications on the bottom of the app that seemingly hang. Opening email hangs more often than not without even loading text. I’ve had no problems with the iOS default mail app, Outlook online, and the Office 365 PC Outlook application. Very disappointing since it previously worked so well. Finally support responded by noting the issue and closing the case with no solution or work around. I pay for Office 365 yearly and this is the support I receive???
In a time of so many working apps...
by Issitt on 2017/11/18 03:35
In an age in which there are so many apps that one can download to their phone, why would anyone choose to use this. Glitchy, constantly crashes. Very poorly organized. What I mean is that every time I update this app I have to go into the setting menu and turn off the featured email, feature. Because that feature is worthless. It makes it hard to get to my newest emails, or god forbid I want to find an old email. This app is slow to load, slow to maneuver, and just generally unpleasant to use. It seems to have trouble connecting to the outlook servers, so that often emails that I have deleted are still in my inbox when I sign back in, although the app does like to move them to the featured list. So the emails that I definitely don’t want I am sure to see every time I log in. Then if you are silly enough to try to edit your archive, or really any of your folders, don’t select more that two or three to move or erase at a time, because the app can’t handle you selecting more than that. It will crash and you will have to start all over. Just a bad app. I think that you would be better off with one of those free kinda crappy email apps. At least they don’t pretend to be useful or awesome.
Ehmmm... horrible
by RObo2000 on 2019/07/15 11:18
Only reason I use this js b/c my employer forces me to. This email app is literaly the most horribly designed piece of software Ive ever used. Its completely illogical (like unable to see the text people wrote me while responding), to being absolutely impossible to switch between email (sub boxes) have to first go to other account, then again go back to side menu and select where I wanted to go in the first place. I have several Gmail accounts, I cannot give them a name, I have to deal with some stupid symbols all looking the same and randomly guess which is which. Calendar functions are - super - slow, can take up to 15 mins for new appointments to actually show in the calendar (irrespective of which account is used, it an app problem), scheduling meetings across different time zones is impossible .... just to name a few of the things that have worked in Apple Mail for over 10 years. So yes... absolutely unusable for power users / business users... esp if you are used to any Apple product that actually was designed with usability in mind....
Otherwise Excellent App can't Alphabetize Contacts...
by Portfolio Mgr on 2018/11/12 15:49
Microsoft Outlook has quickly become one of my most frequently used iPad apps. For those familiar with any of the PC (or Mac) based versions of the program, the Outlook app will be highly intuitive. Microsoft releases regular updates that address reported issues and which make the app increasingly useful and navigable. My only real complaint has to do with an ongoing problem of late in the app's handling of email images. Often, placeholders are all that appear. I have looked into security settings and other possible causes for this and cannot resolve the situation. (Many other complaints from other users of the Outlook app about the glitch are documented online.) The problem does NOT impact the native Apple Mail app, which displays email images just fine when used instead. Only Outlook exhibits this image-related problem.
Not working
by kilopanda79 on 2017/11/26 17:23
I made the dumb decision to update the app, usually I never update because I know the update always doesn't help improve the app, just ruin the app with extra features and slows it down. But now I can't even use the app anymore at all whatsoever! I open the app and all I get is a blank white screen, nothing shows up, it's doesn't load anything except a white screen. It's been 2 days and I haven't been able to see what emails I have received at all without checking on my computer, updating was a complete mistake, i will update the app again when a new update shows up, hopefully it will fix whatever went wrong and then, never update again, because like I said before, updates never fix or improve and app, they just ruin in 0 STAR REVIEW
A gem marred by fundamental problems
by Chideniska on 2018/01/10 03:21
This app is superior to the built in iOS Calendar and Mail apps in almost every way. And yet I use it infrequently, only when I really need its capabilities. I’d love to use it exclusively. So why don’t I? Three big reasons. (1) it’s slow to start. When I open Mail, it’s always there. No load time. When I open Outlook, I can wait 1-3 seconds for the darn thing to load if it hasn’t been active recently. That’s a drag. (2) what’s worse, the messages are not auto downloaded. So I open the app, then wait for 5-10 seconds or pull down to refresh and wait 5 seconds to see new messages. What? Why?! (3) minor... but I’d like to have calendar and mail separately so I can look up my calendar while responding to an email. Microsoft, please, please solve at least issues 1 and 2 and I will happily carry the banner of Outlook for iOS. Until then you are just upsetting me but giving me such a fantastic app that I can’t use effectively due to these major flaws.
Adding annoyances
by He7428 on 2019/07/07 12:33
Update, again: fixed. OK app again. Reply All is still default reply option. Still bad form. Another update: now gmail is broken. On all my devices, shows I have Gmail (correct) but doesn’t show the emails, even after requiring re-login. Updates: getting much better. Major nuisance now: Convenient "Add a message" at the bottom of email is default "Reply all" - talk about bad email form. Reply all HAS to be an intentional choice, never detail. Be very careful which 100 people you send your emails to! Major deduction for this screwup. More updates: Marginal improvements, but adding major annoyance: Now asking to "load more conversations" almost all the time, and no apparent way to load everything. Super annoying! New version update: - Bug: now shows double the new emails in Badge, clears on first opening, then resets to show what was correct before until opening a second time (that's how I new it's a new version ...) - below issues still there Still can't: - embed attachment in calendar (iOS now does that) - link to .ics calendars - options to personalize order of folders - when opening calendar invites to accept/reject, doesn't identify which invite in the calendar is the new one - etc Ways to go. Oddly enough, I still prefer the native all for mail ...
Unstable
by ForceX on 2019/05/24 14:45
Constantly locks up when switching to “Other”. If you are lucky and have a version that works great. Never update to a newer version as you will be playing roulette and will most likely end up not able to access your email. A sign of problematic programming is frequent updates. This app has lots of updates, just about all of them say “bug fixes, optimizations and performance improvements” or the like. However the app only gets more unstable. Focus less on frequent updates and more on fewer quality updates. No Email app should have multiple updates per month. The only time an update should be issued is for notable new features or compatibility due to core OS changes. But release after release after release of “Bug fixes/improvements” and it’s still unstable to the point of being unusable is unacceptable from a company such as MS. Makes me wonder if the development of the app has been contract out. For best results stick with Apples built in mail app.
Cannot load messages fully, the search is very limited
by Me___ on 2018/01/17 16:29
It's the greatest and most convenient unified email and storage app out there. But it has a serious issue with accessing and loading the emails. I have connected some Gmail accounts. One major problem is that it doesn’t load the messages fully. At the bottom of the message there’s a “tap to retry” bottom, but clicking that multiple times doesn’t do anything. Another major problem is searching. Its searching capability is very limited to the most recent emails. And when clicking on search for more, it doesn’t do anything ; although I know it should come up with more results. Also since a while ago, when opening an email, or switching from focused to others, it freezes for a couple of seconds, although I'm connected to a super fast internet. It was a good app, but with these problems it left me no chance but to switch to another app or just load the email with browser.
Mostly Great. Need some fine tuning.
by jsaintq on 2019/07/27 18:12
I’ve been using outlook as my preferred email application for personal email for as long as I can remember. Recently however, due to tighter security protocols, I am required to use outlook as my work email application. I previously kept them separate by using different applications. So far having the two together is not a big deal because I can separate the two streams by using the profile feature. Buuuut...it would be really great if there were a way to differentiate between multiple accounts as to which one specifically has new mail on the icon rather then being forced to see both. I would like a way to shut off the ability to see a badge for new work emails while retaining the personal email counter. Right now it is all or nothing. Seems like an easy implementation to give people the option!
Not Ready For Prime Time
by Fairmarketvalue on 2019/03/26 20:29
I downloaded and tried the latest version because I use Outlook on my PC and like it there. To my surprise, however, unless Exchange is being used, there is no syncing with an Outlook calendar on the PC. I am not using Exchange, so my workaround was to add my iCloud account and then have it sync with my PC running iCloud for Windows. No joy. Syncing of "all day" events was random and arbitrary at best. Nor does the app support syncing with the PC's Task list even if (I believe) the user is on Exchange. This is a major issue for me. Finally, the app does not play well with IMAP email accounts. First, it took a ton of time to set up the account because the "automatic" setup did not work. In the end I opted to set the account up manually, but it still took several tries. Once up and running, receiving emails seemed ok, but on average over 45 seconds would elapse before I heard the chime notifying me that my email had been successfully sent. Repeated re-adding and re-setting of the IMAP account did nothing to move the "sent" elapsed time any closer to the normal 5 seconds needed by the native IOS Mail app. In summary, if you play in both the Apple and Microsoft worlds, there are better alternatives out there. That said, the idea of Outlook on the iPhone is a worthwhile one. I I hope Microsoft will address Outlook's issues and shortcomings in the near future. Until then, though, I'll continue to use Mail and Calendar.
Horrible
by NathanLee831 on 2018/04/02 19:38
Left 3 stars so you could would be able to actually see my review. Horrible app, doesn’t crash but doesn’t do anything you need to do in a timely matter. Everything is scattered like it’s a beta app or something. Tried the new outlook on my computer as well and everything is just confusing now. No wonder I stayed with Gmail. Will be switching my accounts over and deleting all these Microsoft attached things. Lost a customer and I’ll be sure to tell my friends and family to stay away if they don’t want CONSTANT UPDATE REMINDERS AND CONSTANT BIRTHDAY REMINDERS THAT WONT SAVE SETTINGS!! I’ve tried turning off birthday notifications and EVERY DAY at 12 o clock noon sharp I get stupid reminder dings and emails about birthdays when I TURN THEM OFF EVERY DAY. Forced me to download this app just to do that and it still won’t work. Sad to say I’ll be switching this from my main business account to junk. Sorry Microsoft lost yourself a few customers.
Having Problems Now
by JessiC1990 on 2018/02/26 15:51
Overall, I loved this app for email much better than the iOS default app and even Gmail. It’s very intuitive with having calendar and email in one and the ability to add TV shows to your calendar and connect supported apps. I also really enjoy the custom swipe and being able to only get notifications from what gets filtered into my Focused Inbox. All that said, I have run into a problem. I send my hours to my employer through email and she isn’t getting the attachments at all even though I use Excel and it should work seamlessly! Sometimes she doesn’t even get my emails at all! I check my email sent folder and they are all there. I check my sent folder via my browser through Gmail and not all the emails are there and so I use that to forward the email to her and she finally gets it. Can someone please help me out? I want to use this app for my email, but if it isn’t going to work I might as well go back to Gmail or something else.
Can’t log in and customer support is garbage
by kelly cant get help on 2018/05/27 16:38
Yesterday my email account kept having a pop up asking me to verify my password in my setting, so I went and put in my password. The next screen that popped up was one saying “someone has been trying to use your account please verify your account”. I do. Then it takes me back to the original log in page and I think I’m gonna get it but it happens all over AGAIN! Called customer support and was put on hold for about 40 minutes with the support tech getting back on the line about every 5 minutes asking me to continue to still hold. After about 35-40 minutes the representative gets on the line and gives me a phone number. Called the number and it would even connect. This is terrible customer service and I’ve been using this email for years and now have no way of getting in. Isn’t this Microsoft?! Not done Mom and pop company that you would EXPECT glitches from. What kind low level programmers do you have running that show over there?! FIRE THEM!
Want an email app not a text app
by Phillmg on 2017/09/29 19:21
I use the Outlook app just for work email. Don’t like the layout of the reply section which defaults to “reply all” and looks like a text box. When I reply to an email, I need to decide up-front whether I need to reply to all, or just the sender, fwd, or add someone else in, etc. This is possible but requires too many steps. There should be a drop down with a selection of how you want to reply without having to reply to all initially and then have to change it later. Also, the text box look is unnecessary for a professional email app. I work in a professional office setting where emails are key to doing business. I need to be able to see the full email I’m replying too and don’t need some new “hip” feature of it looking like a text box. If some people want that, fine, then at least give layout options for those of us who want the usual MS Office Outlook functionality
Microsoft has lost sense of reality in customer support
by Militem honorem on 2019/11/20 15:50
It is sad to say that a company that has that has profited so much from us from the early days in Hotmail would be left the side and have no voice of complain or anyway to fix things Microsoft continues do not acknowledge the most basic hint for success of any tech companies number one and most important your company customers are not geeks or computer savvy most of us use the computer we are called users we think differently we approach things differently we deal things differently regarding computers so my suggestion is to have an actual working department that could understand the way we think as customers most of us just wanna plug and play we don’t have to go through all these loops and hoops and at the end have an automated service not give us what we want we made you what you areThe least thing you could do is listen to us and again and automated service will never do that technology is so primitive that his ultimate design is to assist the humans not to replace them
The calendar is basically useless
by LordCorwin on 2019/06/06 16:57
I'm really disappointed with the quality of the calendar part of the app. I don't understand why the desktop software, office 365 desktop version, office 365 mobile version, and iOS app calendars are completely different from one another. The iOS version is completely useless as a business calendar because I can't even add group calendars from my organization. How stupid is that? I'm deleting the app because it serves no purpose. I can view my emails just aa easily in a mobile web browser, and the calendar at least works moderately better. However, the desktop office 365 version is by far the best of the 3 viewable on mobile because it actually contains all of the information and functionality that the desktop software has. It's incredibly frustrating that I have to go to this level of manipulation of the web server just to perform basic tasks. This is extremely easy to do in other email apps like GMail, and those don't require a license. Hmmmm...
Good but attachments should be fixed and improved
by smraldina on 2019/04/29 11:08
I like the application, especially the Focused an Other email separation. However there very annoying bugs and issues that must be fixed: 1. When attaching a first photo being in the middle of typing an email, the attachment jumps to the beginning of your text. Very annoying ! You need to remove it and then re-attach to put it in the right place. The second and next attachments get attached in the right position where your cursor is. 2. When attaching multiple photos you always want to be navigated to the location of your previous file selection. But in reality you are thrown to the top of the default root of Pictures app every time you want to pick a photo. Very annoying!!! It is probably an iPhone File Selection defect, which needs major improvement.
Mostly Works
by John78133 on 2019/10/21 16:43
The email functionality of Outlook on my iPhone works pretty well. I can send and receive emails that are properly synced with the iPhone, Outlook server and my pc desktop. The calendar functionality is less robust and there are sync issues that appear to be random - sometimes appointments sync and sometimes the do not. The only robust solution is to use the desktop to record the appointment. That usually results in a proper sync. But entering from the iPhone is hit or miss. And forget about the the iCloud calendar. That never syncs. I spent hours on the phone with support and trying their solutions without success. I finally gave up and don’t use the iCloud calendar. Instead I transfer any appointments that end up there to Outlook from my desktop. Inconvenient but at least I don’t miss anything.
Almost caused me to lose my job
by Social Media Woman on 2018/08/28 04:26
I had a “twofer” horrible situation and the help team at Outlook responded but didn’t do anything to help my issue. I have two VERY important jobs; one is with the state within which I live where attorneys are constantly trying to get in touch (as I work with them) and the other is the medical field. I’m trying to change jobs there and long story short, I thought ALL of my email was sending....it was not. It has really made me look foolish for roughly six or so days. Unbeknown to me my “sent mail” was/is going straight to my draft folder. It’s still not sending. It doesn’t even bounce back so the user thinks their mail sent! The worst part is, I can’t prove to anyone I sent it because it’s just showing the time a draft was saved without a time stamp! I’ve done everything...reset my email, upgrade the app everything and nothing works. I WISH I had stuck to my gmail account for anything important. Do NOT get Outlook...they’ve grown too fast for their own good.
The inconvenience outweighs benefits
by Chiggiweb on 2017/10/02 03:39
I like the functionality of the Outlook app for reading email. Unfortunately, when I first installed it, if I sent emails from other apps those emails were hung up because by default Outlook disconnected the standard apple email app from my outlook account. But I didn't know this until I started to wonder why people were not replying. Also, it disabled syncing for Contacts with the apple Contacts app. That means that the messenger app and phone app were not recognizing my contacts, so I didn't know who was calling me or messaging me. That was very frustrating. Once I figured out what Outlook had done, I enabled the sync with the standard apple apps. Microsoft was a little presumptuous when they assumed I didn't need to sync with all these other apps that are at the very heart of using my iPhone. That was very frustrating. I was almost tempted to give up my paid Microsoft email account and go over to an Apple me account.
Too many rough edges, much worse than gmail app
by Computercolim on 2018/07/16 18:52
I run into quite a few aggravating issues in the outlook app. Using this app with Office 365, I am routinely get calendar reminders for events that have been cancelled (and they also show up in calendar, even if wait, and open the close the app to stimulate sync). I receive notifications, and then tap them, only to find outlook hasn’t downloaded the message, and can’t show it to me, but instead dumps me into inbox. And if I have a message open, and I switch back and forth between apps, eventually outlook loses its place and dumps me back into inbox (why? I was editing that, it has just here!). I also cannot view other people calendars from office 365 (as I can on outlook web and in Outlook on Win). This app is plagued by issues like this that make it very unpleasant to use. It is death by a million paper cuts. I don’t love the gmail app, but gmail has the “reliability” issues down much much better than Outlook. Microsoft, you need to do better!
Does a good job on most things
by Dthompson024 on 2019/05/22 13:37
The Outlook app has come a long way and does a good job with email and calendars. A few things would make it great. The ability to drag an existing meeting to change it is the first one. Instead it creates a new meeting. You have to open meeting to change it. If it remembered what folder you put mail in like the mail app that's a nice second time saver. A great feature would be to be able to type in a folder you want to go to vs scrolling so that would be three. Their search is powerful but not as much as the Mac app where you can filter by who you sent to/from, what's in the subject, body, etc. I also have a fourth which would be to have Tasks available. Still does a pretty good job. But if it had the others, I'd give it a 5 and would pay for it.
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Outlook lets you bring all your email accounts and calendars in one convenient spot. Whether it's staying on top of your inbox or scheduling the next big thing, we make it easy to be your most productive, organized, and connected self. Here's what you'll love about Outlook for iOS: - Focus on the right things with our smart inbox - we help you sort between messages you need to act on straight away and everything else. - Swipe to quickly schedule, delete and archive messages. - Share your meeting availability with just a tap and easily find times to meet with others. - Find everything you're looking for with our new search experience, including files, contacts, and your upcoming trips. - View and attach any file from your email, OneDrive, Dropbox, and more, without having to download them to your phone. - Bring all the apps you love in Outlook, including Facebook, Evernote, Trello, and more. - Open Word, Excel, or other Office document attachments to edit them directly in the corresponding app and attach them back to an email. -- Outlook for iOS works with microsoft exchange, Office 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud. -- To make an in-app purchase of an Office 365 Home or Personal subscription, open the app, go to Settings, and tap on Upgrade next to your Outlook.com or Hotmail.com account. Subscriptions begin at $6.99 a month in the US, and can vary by region. With an Office 365 subscription, you get 1TB of storage for each user, access to all features in Word, Excel, and PowerPoint on iPad, iPhone, and iPod touch, and you can install Word, Excel, PowerPoint, Outlook and OneNote on PCs or Macs. Office 365 subscriptions purchased from the app will be charged to your iTunes account and will automatically renew within 24 hours prior to the end of the current subscription period, unless auto-renewal is disabled beforehand. To manage your subscriptions or to disable auto-renewal, after purchase, go to your iTunes account settings. A subscription cannot be cancelled during the active subscription period. Any unused portion of a free trial period, if offered will be forfeited when the user purchases a subscription to that publication, where applicable. Privacy and Cookies: https://go.microsoft.com/fwlink/?LinkId=521839 Terms of Use: http://go.microsoft.com/fwlink/?LinkID=530144
Not helpful
by ploxxxrty on 2019/12/13 05:15
This app won’t even let me put in a new email address so I can’t email new people on the app, defeating the purpose of even having the app in the first place.
Great app, missing contact image
by Shafiqur Rahman Chowdhury on 2019/12/13 01:07
Fantastic app, similar looks in my iPhone, MacBook and other platforms. Strangely contact images are not showing in email header. Although not all, very few of them are showing. But how does outlook decides which images to show and which are not.
Bad update
by lakers1012 on 2019/12/13 00:09
All my emails say it can’t send and it’s all going to my drafts
Essential
by OrdinaryGeekSF on 2019/12/12 22:38
For the productivity-minded, Outlook is a must-have app. It’s incredibly useful to have email & calendar available in the same app. It has a tremendous amount of functionality, and is very well-designed. Good Job, Microsoft!
Went from good to awful
by AriMat76 on 2019/12/12 22:27
This was a pretty good app, but Outlook has become terrible since the transition to iPad OS. Messages will not send without rhyme or reason, duplicate draft messages are created for no reason and, for some reason, it no longer integrates contacts or most recently typed email addresses. I am moving back over to the Gmail app for my personal email. So disappointed.
Badge doesn’t disappear
by KyleHatch21 on 2019/12/12 22:03
Overall the app is fine. As fine as using email in 2019 can be. But the biggest annoyance I have is when I check my email to clear the red badge on the app icon, the badge remains. I have to basically open the email two to three times for it to clear. It’s been happening for over a year. And it seems to have gotten worse. I’ve tried reinstalling. Would LOVE this to be fixed.
Not working with my work email
by ~nightshade~ on 2019/12/12 18:32
Very frustrating I have used this app twice before and now when I try to use it with my new job it’s throwing a code to talk with support. I have been talking to them thru chat which is taking a day to get a response and it’s asking the same questions only in a different way I can’t get someone to just help me get it connected! Is there anyway I can call a human, a real Herman not the automated ones, to get this sorted out?? I need this to work for my job asap
Shows old cached “from” name
by bl@ckd0g on 2019/12/12 17:35
Don’t know where it’s picking up the old “ from” name which goes out with every email sent. It’s driving me crazy.
Fails for ERP approvals
by shannosa on 2019/12/12 15:25
An email that is generated by our ERP (Oracle EBS) has brackets stripped out of the reply which causes it to reject in the ERP. Android works, windows 10 works, apple app fails. Causes huge issues in our organization (and I imagine other large organizations). This app is not the right solution for companies that use it for approvals from their ERP.
Not working
by Ito Becker on 2019/12/12 13:36
The app is not working since Tuesday!
Thank you for adding Do Not Disturb!
by tim012 on 2019/12/12 11:49
With the newly added timed Do Not Disturb, I can have some peace and quiet after work!
Frustrating!
by Austrejilda on 2019/12/12 04:31
I’ve been using this app for a while but all of the sudden it STOPPED WORKING! I would attempt to load over and over again and then it would stop. So I deleted it and tried to load it again but it’s not possible!! I can’t find it anywhere in the App Store. Very frustrating because I need it for work.
Glitches a lot
by ajb1567890 on 2019/12/12 03:40
I like it but recently I’ve been going on there and it’ll work for a couple of seconds and then just completely freeze, especially if I’m trying to delete emails! It gets really frustrating and will happen for a whole day and then work again for a bit and then it’ll happen later for another whole day, hopefully they can fix that
Back to the drawing board
by Ezzy6 on 2019/12/12 02:21
I use outlook for all my emails that I don’t want to clog up my real email inbox. This means I need to mass delete things from time to time and I’m not finding a way to select a bunch and delete them. I have to go in one by one. I wouldn’t have even gotten the app but the web version stopped allowing me the use of the search feature.
Will not open
by crushing94 on 2019/12/12 01:27
I can’t open emails, doesn’t work with dark mode switched back to light mode still doesn’t work. With every new update it doesn’t work!!!!!!!!
Automatically turns on sound for sent emails
by Pwner101 on 2019/12/12 01:24
Whose idea was it to make a sound when you send emails and have it turned on by default? I have my volume off, all sounds and alerts down to low volume, yet it still made a pretty loud noise when I sent an email in class. We have a strict ‘no alerts’ policy in class, and I didn’t realize that Outlook was dumb enough to automatically have a loud ringer which isn’t affected by the volume buttons.
Not working won’t even open
by shortd81 on 2019/12/11 20:33
I just updated this app and now it will not open at all. I have no way of checking my email. Ridiculous
Crashing constantly
by Gladfelty on 2019/12/11 17:57
For whatever reason the app crashes with the latest version of iOS...
“Protecting this app”
by BaIbAi643470 on 2019/12/11 17:20
That’s the message I get every time I try to open this app. It tries to load and then tells me “This seems to be taking longer than usual”. Nope, this is the usual amount of time it always takes for the app to not load and then make my phone start acting up.
DELETE BUTTON IN TRASH!!!
by LUVMSNBC on 2019/12/11 16:50
EVERY OTHER EMAIL APP HAS IT!! It’s practically imperative!! WTH?
Needs an update
by zeezee115 on 2019/12/11 15:45
This app needs an update!! is not work properly
Can’t create urgent messages
by RQNC on 2019/12/11 14:39
All good and helpful especially with open times. Draw back is you can’t create urgent messages.
Doesn’t work
by Moggy112 on 2019/12/11 07:34
Stopped working since three weeks ago. Very disappointed.
Sub Folders
by iowitz on 2019/12/11 06:15
I currently have a lot of sub folders on my exchange account. A lot of the time I need to open each sub folder at least once in order for those messages to start syncing but it will not stay that way. If they can fix that problem the app would be perfect . I have 100+ sub folders and I need the to load just like my inbox does
Search
by Rimshak on 2019/12/11 05:11
The “search” function is an absolute joke. Why can’t we specify which folders we want to search and whether we want exact findings???
When split view?
by MPleguezuelo on 2019/12/11 04:15
This app is pretty much one of the best email clients on the App Store. What is disappointing is not having the ability to use split view within the same app. iPadOS was released a few months ago now. Please, include that.
Snooze function
by Stevo7518 on 2019/12/11 03:20
It would be great if the snooze function could also remove the notification ballon showing new emails or how many new emails during those restricted hours. It would also be nice to more easily click the trash can then just quick tap emails to select a bunch you want to delete, much like the native iOS app.
App went to absolute garbage
by Reviewer12332 on 2019/12/11 03:12
Loved this app and it’s focused and other tabs, but over the last week it went to absolute garbage. Studdery and slow, crashes, failing to load messages. I just uninstalled and switched back to Apple mail.
Can’t send pictures since the last update
by dc9042 on 2019/12/11 01:54
Since the last update I haven’t been able to send pictures from my phone in the app. This is problematic since I send a lot of pics for work.
Glitchy
by Ohlookabunny! on 2019/12/10 19:58
While there is no perfect mail app out there, Outlook is my first choice. Even so, it’s not foolproof. Badge issues: I wasn’t getting badges for new email from some people, but I did get it from others. Since I first noticed, the people whose new emails result in badges have switched. At this moment, I have NO unread email in my focus folder, but it still has a badge with the number 3 on it, and there is no updated software available. Missing Email: For some reason, I have no email imported from my gmail box between 11/23 and 12/7. Two weeks of email missing. Not in focus or general email. I pulled up my gmail app to search for an email I had recently received to find it. It’s not in trash or spam in Outlook. Two weeks simply not there in Outlook and for no apparent reason. Even with the glitches, I prefer Outlook, but it’s not 100% trustworthy. You may have to look at multiple apps to be sure you are actually seeing all of your mail so you don’t miss something important.
Disgusting emails
by sorryiasked on 2019/12/10 19:30
I keep receiving disgusting sexual emails that I’ve never answered or acknowledged. They think I’m male and I’m not. Also, this is so offensive and not appreciated. How can I stop this?
Won’t let me sign in
by squallygirl on 2019/12/10 15:54
Keeps giving me an error when I try to sign into my college account. Works fine using the google browser so I know the issue lies within this app.
Please add the option to delete back!
by UrFvCntryBoy on 2019/12/10 14:51
On previous versions of the app, when you did a search you could delete the results within the search. That functionality is very useful. Seeing how I am using my phone more to maintain email conversations, this function would be great to have again. That's my only con to the app... Everything else is good. I really like the new "focused inbox" feature.
You broke Face ID integration
by boxstop7 on 2019/12/10 12:44
This was a 5 star app, until the most recent update. Face ID is no longer working for me with Outlook. With Face ID enabled, upon starting the app it just spins and spins indefinitely. If I turn Face ID off, the app starts up immediately and without issue. I use Outlook exclusively for my work email, and I require the added layer of security that Face ID provides. Please look into this and either revert to a previous version or repair Face ID integration.
Square brackets removed from email links. No Feedback menu
by gibber_ty on 2019/12/10 02:38
When I click on a link which generates an email reply, the created message has line feeds and square brackets [ ] stripped out, so the email can no longer be automatically processed by the receiver. The links work in 4.13.0, but are broken in 4.14.0. I don’t see any way to leave feedback, under settings, Help and Feedback section. Is it hidden, or somewhere else?
“Undo delete”
by OklaGal123 on 2019/12/10 01:22
Please move the “undo delete” button away from near the center of the screen. It’s right in the spot where it’s inadvertently touched after every swipe left to delete an email.
Last update destroyed the app
by Secret Society user on 2019/12/10 01:20
I cannot even get to settings to get in-app support. My messages have all disappeared. Worked great before this last update. Now it is useless. Please repair ASAP.
Great app
by Beautiful lucky Jewlery on 2019/12/10 00:43
I appreciate how easy this is to use and how similar it is to the desktop site. Many times the options you have on the desktop site do not correlate to the app but this one is pretty close. The only thing I would like is for the app to be able to see other calendars at the same time.
Filter
by Cdrichay on 2019/12/09 23:08
I’m hoping you can add filtering options/rules to filter junk mails
Finally do not disturb
by Screesurfer on 2019/12/09 22:28
Taking control of my work life balance by using today’s update which lets me turn off alerts after work hours and on weekends.
Mail not syncing
by Gooner5789 on 2019/12/09 21:53
My mail stopped syncing a month ago. After downloading every update and resetting the account every time it still doesn’t work. Customer support just keeps saying they’re working on it. Can’t receive any work emails on the phone. Very disappointed.
Attaching files
by prperotti on 2019/12/09 20:12
Hi, my OneDrive is not opening properly when I’m trying to attach a file, I always have to save the file on my iPad so I can attached it on the email.
Drops From IPhone
by Guero100 on 2019/12/09 17:32
Constantly have to sign on to use on iPhone. Annoying!
Not Bad but Issues
by EyeSpy03 on 2019/12/09 17:27
Overall not a bad mail app. But when you have it open, and switch out of it, it reloads and doesn't remain in memory. I thought I was because Apple got aggressive with RAM, bit its just this app. We should be able to multitask and not have it re-launch every time. This is one of the biggest flaws of this app that really prevents me from giving it a better rating. It would be nice to have a few more features like the PC version, such as signature migration, add bullet points beyond one set, deletion of folders. These are what make it where I HAVE to use my PC to do some communication.
Pounding exchange server
by Mr. SiX the NOOB on 2019/12/09 17:26
The last update has caused the app to hammer my exchange server with a last sync interval of under 540. Causing a flood of water event log messages. A larger exchange org than maybe would end up with issues.
Good app, but can we revert back in one area?
by Tdeanery on 2019/12/09 16:44
I use this app all the time for work and generally find it user-friendly and particularly love the calendar and ease of scheduling meetings. One area for a change request: since the last update, when I toggle between an Outlook email/attachment and another app I cannot return to the original email or attachment. Instead it goes to the main inbox page, so I have to search to find the email again. Very frustrating - makes it hard to look up information and reply quickly, particularly if the email isn’t at the top of your inbox. Please change. Makes it hard to use your email as a reference point on an iPhone.
Sigh ... second-tier
by drjwr on 2019/12/09 15:35
The recent bugs now seem fixed but instead of really revamping the mess that is the mail handling we get — sigh — a fairly useless bell to silence what? Only the Outlook account. Read on ... Now forced to use this app since my hospital moved to Win 10 and Office 365: CALENDAR Here lies the one major improvement for the app after MS cannibalized Sunrise (calendar) and Acompli (mail, with focused Inbox) to build this app: if Apple’s 2FA will work on your devices — no guarantee — then the iOS calendar imports directly. MAIL By contrast, since the July 2017 redesign that ruined the purchased Acompli build, we have a clunky sliding-shelf apparatus that obscures the Inbox and folders and is far, far worse than the sleek native iOS mail handler. Mail handling is so poor. AESTHETICS The look of the multiple Gmail accounts is ugly — this happened with the July 2017 redesign, as a work-around after customer howling awakened somnolent MS because multiple Google accounts suddenly all appeared with the Google “G” and could not be differentiated — and the app adds ridiculously juvenile graphics to your calendar, such as a mortar board with tassel for an “eye exam.” The graphics desperately need a toggle-off switch, as Google calendar offers for its likewise juvenile graphics. ASSESSMENT Good integration with MS products and solid search engine; but, Outlook remains far the worst MS mobile app, not ready for professionals. Compare Outlook to the sleek mobile function of OneDrive and Word; Outlook is outclassed.
Lacks functionality
by MrJadaml on 2019/12/09 15:28
You can’t have multiple instances of outlook open at once (like you can do with other apps like Safari. This is really annoying since outlook is multiple apps in one (mail and calendar) that you may want to have open side-by-side. Always get an error that it “Couldn’t load availabilities” when trying to find a time to schedule a meeting with someone.
Do not Disturb arrives
by mattrwolf on 2019/12/09 15:15
Finally! This feature has been requested for years, and this puts this app ahead of the rest.
New update makes this app perfect
by Vidael. on 2019/12/09 14:52
I have always been looking forward to this scheduled do not disturb feature and I’m so happy that is has been implemented to avoid manually turning off notifications for the app after hours and during weekends. Thank you!!!!
Can’t even open the app before it crashes
by Ifkaeg on 2019/12/09 11:11
I can’t even open the app before it crashes and exits. I can’t get my work email on my phone now... awful.
Email signature
by plaza sms on 2019/12/09 05:47
Please add the features to synchronize email signatures with OWA to mobile applications
Do not disturb needs an enhancement
by N/A 1234 on 2019/12/09 04:06
I already disable all outlook notifications. What I really need is a configurable option to not allow emails to come through unless they are from certain senders. That way when I check my emails I’m not flooded with emails I don’t want to get sucked into during my vacation or weekend. This type of setting would help prevent burnout. I could choose no emails on weekends. Or only emails from my boss. Basecamp has a feature like this called “work can wait” that I think you should consider. Apple has a feature like this for phone calls and text messages, etc. also called “do not disturb” that lets you choose which notifications to allow. I’m sure there are several other examples, but the point is that in order to prevent burnout you need to reduce emails from being visible. Our willpower is not enough as we are all “conditioned” to keep checking email even if there are no notifications. Please respond if you agree !!!
Great except for...
by Mutticat on 2019/12/09 03:46
I love this app except for 3 things: 1. I cannot create distribution lists and consequently have to manually enter every recipient of any given email, which is both a pain and a time sink. 2. I do not like not being able to send my documents as attachments. It forces me to send individual emails for each document and feels very clumsy. If there is a way to get around this I have yet to find it. 3. I would like to be able to delete obsolete folders.
A couple new features....
by yanni2222 on 2019/12/09 03:34
Add a setting that turns off the notice to permanently delete an email message. This notice gets quite annoying when deleting multiple emails. Also, it would be nice to have the option to set a date and time on when to automatically send emails saved in Drafts folder.
Fix the calendar
by ALC422 on 2019/12/09 03:13
My calendar no longer shows events when viewing from month view. I’ve missed several conference calls because of this. Please fix.
Superior UI to Apple; Some Stability Issues
by Desh7 on 2019/12/09 00:48
Excellent UI and usability. Far better than Apple native Mail app in terms of usability, searchability, and functionality. However, twice in last 3 months, has had persistent crashing that renders app unusable until deleted completely and reinstalled, which is somewhat time consuming with 3 email accounts.
Generally wonderful...a few missing features hold it back from excellent
by Linden27 on 2019/12/09 00:29
I love Outlook for iOS generally. It’s easy to use, intuitive, and robustly featured. That said, I travel frequently for work and would like iPad to be my primary mobile device when I do so...but Outlook is missing the multi-window capability, and drag/drop for files/links, etc that was introduced in the latest iPad OS version. You can run the app alongside other apps, but not alongside itself (sometimes I have to draft an email and pull attachments from another email...this is INCREDIBLY cumbersome!) Anyway, I hope they update this soon to be able to run multiple windows!
Missing basics...
by Rich MN 123 ABC! on 2019/12/09 00:24
There’s no way to create sub-bullets underneath a normal bullet point. I’d consider this to be a pretty basic (and highly used) formatting tool while writing a corporate email.
Almost unusable on iOS
by AdamRandomNumberSequence on 2019/12/09 00:18
So laggy, even scrolling through my list of emails is a chore. I struggle through it when I have to. Loading emails is incredibly slow and navigating the calendar takes for ever. Not to mention composing an email or calendar entry. I shouldn’t be able to out type the application.
Not very useful!
by Washpachuck on 2019/12/08 15:28
My version looks nothing like what is shown in the description listed in the App Store. For example I can not see any contacts. My calendar will not allow me to update events. It is like looking into a paper towel tube to see a tiny bit of outlook. And what in Is a focused conversation?
This is great but...
by Peyton_D on 2019/12/08 14:07
Ok so I love this app it lets me talk to friends and others in the district but I wish it said seen or something when someone has seen it, just a recommendation
Using outlook on iPhone
by Bachtender NC on 2019/12/08 07:17
Very easy to use IMAP feature. Great product
Crashes when you exit app briefly
by GoGears on 2019/12/08 04:05
Since the last update, When you have an email open, if you go into another app and then go back to Outlook the email you were viewing has closed and you are back in your inbox. I’d like to be able to switch apps on my phone briefly to cross reference things and still get back to the email I was writing or viewing. Please fix ASAP very annoying.
Crashing
by Cdobbs37 on 2019/12/07 23:18
Keeps quitting out when I select email or calendar ... horrible performance
Unexpected shutdown
by cookieloves23 on 2019/12/07 23:05
Lately the app keeps shutting down after a couple of seconds when the file updates. I’m not sure when the next update will be for the issue
Crashing
by Boobird66 on 2019/12/07 19:59
Worked really well until the latest update. Now it crashes as it is loading.
Basic font features required. MS declined development.
by Lily needsyoutoupdate on 2019/12/07 17:01
Outlook app needs to be enhanced. Please allow Font options ASAP! Basic features that have been requested by thousands and thousands of people since 2014 STILL have not been developed. Do you not care about your customers? Do you not understand that even AOL and other mail clients allow you to change your font? Do you not understand that when we respond using mobile apps, that our coworkers, customers, and management see a different font (typically Times New Roman) when font default should be Calibri? It is really causing issues so I have to use a better mail client until you can simply give everyone what we need.
Crashing
by dlmbtltk on 2019/12/07 15:02
The app has been working perfectly till yesterday. Every single time I open it it crashes. Can’t do anything. Looking for a new e-mail app right now. Such a shame
Exchange logs in but no emails pull
by Albanian Eagles Fan on 2019/12/07 14:07
I loved outlook and used it as my only email app. That is until my work exchange email stopped working one day out of the blue. I’m logged in the app, but no emails come through. Folders show up as empty, and I’m not even showing up as connected in our IT systems. The Microsoft support eventually after giving me every option to fix the issue I had already tried escalated it. This is apparently a known issue but no fix timeline is available. The engineers are working on it, was the response. That was a month ago. You’ve lost me outlook. It’s a shame bc I really like the app.
your search is horrible
by erdihappy on 2019/12/06 22:21
it is almost impossible to find a past email you search.
Good app, still needs some improvements
by Josh G86 on 2019/12/06 21:50
I like the outlook app on my iPad Pro 12.9. I prefer to use outlook over the apple mail app. One thing I have noticed is that the app now does automatic numbering when writing emails. This is a nice upgrade. To take it to the next level and receive 5 stars from me, Microsoft should upgrade the app to include text formatting - color, font change, font size, etc. as well as include bullets and other formatting capabilities.
Garbage
by Asfghcfg on 2019/12/06 20:58
Links in emails that would open a new email are stripping out the spaces. Before this latest update it was only stripping out new lines. What kind of junior developers do you have writing this app?
Inbox doesn’t refresh after update to iOS 13.2.3
by -Holden- on 2019/12/06 19:16
Worked pretty well until the iOS 13.2.3. Inbox stopped refreshing. Tried deleting app several times and reinstalling to no avail. Also rebooted iPhone/iPad. Issue on both iPhone and iPad. Worthless until it is fixed. Using gmail app now.
Excelente
by Kelvincarias85 on 2019/12/06 18:10
Excelente diseño
Keeps Crashing
by halleilg on 2019/12/06 16:44
App crashes in a second every time I try to open it. Please fix this, I need it for school.
Crashing
by DecioNe20 on 2019/12/06 16:07
App is crashing after writing email adding files from OneDrive and then changing sender account to other different from outlook.com
Efficient!
by A True American! on 2019/12/06 14:10
This is a good extension to my office Outlook.
Never works, locks up even with verifications code
by 576335689643 on 2019/12/06 13:11
If you select “dont ask for password for 60 days (almost 2 months) then I dont understand why I’ve have to “verify with text code” 3 times SINCE WEDNESDAY. It’s Friday-today. And Ive never been locked out of an email more time for doing exactly what it asked me to do... and I should contact IT.. umm how. You just locked me out of my email... sure I’ll jump on that.. I would use ANY other service if I could. But I’m stuck with you. So do a better job. Get your verifications system updated. It’s not working right now.
Worst mail app.
by adkngert on 2019/12/06 09:31
I’ve tried using this app on my iPad. Emails become lost, stacked in a manner you can’t find them. Sends mail to junk one day and to you inbox another from the same address. It is th worst mail app I have ever used. Completely useless.
Good app BUT...
by CC App Fan on 2019/12/06 07:24
I think this is a good app, enabling one stop for all your emails. It’s also pretty well designed but for one irritating issue. Please please add a way to remove the Archive button OR at least MOVE it’s position from being next to the Delete button for users who prefer deleting emails. With so much junk mail, most is not even worth archiving and with the button right next to delete, it is too easy to accidentally archive things you’re trying to delete.
Last update makes it crash!
by Vaz Mk. on 2019/12/06 04:12
The last PLAY email update makes the app crash on loop.
Text doesn’t display correctly, support refuses to help (paid account)
by tjmreview on 2019/12/06 01:24
I’ll type an email, it looks perfectly fine, and then when I hit send the text changes to different font sizes (usually smaller) and sometimes even different colors. Sometimes the font is so small that it is nearly invisible. THIS IS A HUGE ISSUE because when text is missing, the meaning of the email message changes. I reached out to support and all they do is tell me to reset the app, reinstall, etc. none of which helps. It honestly seems like they’re not reading my messages, because I explain the issue in detail, but they never actually address what I say (responses are always boilerplate “let’s try and reset the app”). I keep trying to explain to support that it’s a bug in the software (I’m a software engineer) but they refuse to file a bug with the dev team. If this app can’t send emails correctly, and support refuses to help, I don’t have much choice but to cancel my Microsoft subscription. It shouldn’t be this hard to file a bug for a product I pay for.
Eh
by Booknoir on 2019/12/05 18:30
That’s how you feel using the app. Doesn’t always sync correctly, poor interface and all around a hassle.
Great, but please add notification grouping!
by PantherHeel93 on 2019/12/05 16:56
Great app. Great theming. I love that you can open map links in Google Maps and internet links in Chrome. But PLEASE add notification grouping! This currently clutters my notifications badly.
Is like being at my desk
by FelixACardona on 2019/12/05 16:43
My most productive time is in the field. Thanks to Outlook And my Mobile phone my desk is with me at the field.
Broken
by Instinct01 on 2019/12/05 16:15
What a mess you guys made of this amazing app. I had connected all my email accounts here and had gotten comfortable using it and now it’s just unstable to the point that of unusable. I will have to go back to the native Apple app. Once you lose people, they won’t have the patience to come back. Get your act together.
App Keeps Crashing
by jchristie4 on 2019/12/05 15:03
App is normally wonderful; however, it crashes now every time I try to view mail. I’ve tried deleting and reinstalling, but that didn’t fix the problem. It’s become unusable.
App is almost 300 MB large and no rules/filter capability?
by Notapaidreviewer on 2019/12/05 13:21
No undo function too. Uninstalled!
Signs you out, annoying notifications
by sn1022 on 2019/12/05 12:37
This app is useless because it signs you out constantly. You will not get updates because you have to sign in every day to use it. Not only that, but when you sign back in, it does not remember your email address.
Unusable
by PlexDoesn'tWorkAtAll-Failure on 2019/12/05 04:33
I’m blessed with a senior software developer for a partner and we cannot make Outlook serve even my most -very basic- email needs. It became impossible to update and “finish setting up”. Eventually it was impossible to send or receive any and I had to switch to the subpar (to previous MS clients) but working Apple product. Very sick of the whole thing.
Exchange sync only last 30 days
by Frips79 on 2019/12/05 04:19
Hmm recently I can’t see exchange emails older then 30 days. Tried to reinstall, swiped down to reload, nothing helps
Can’t live without it . . .
by Gregorio247 on 2019/12/05 02:29
Supercharged business app!
i have been using this app long and it is amazing...
by apple user for life on 2019/12/05 01:50
This app (mail) is my favorite to use and to keep my mails organized; ad free. It also supports dark-mode, which is a bonus for me (especially reading / replying at night). I highly recommend this app...
What Happened
by hsiaoqobwxn on 2019/12/05 01:47
Woah woah woah. What happened to this beautiful app. I read all my newsletters and send all my emails on this app. NOW for some reason, if I switch apps or lock my phone for a few seconds, the app resets and the email I was on or the email I was writing goes away and I have to reopen it and scroll all the way down again. Fix this because it’s ridiculously annoying.
Missing calendar functions
by ceberle on 2019/12/04 20:10
Work requires sending calendar invite for sick leave, with no reminder, availability free, no responses, no forwarding. The latter two are missing. Room finder has always sucked since 1997.
Broken and not getting fixed
by Lynneifer on 2019/12/04 20:01
Last week all of my email messages and folders disappeared. I tried re-sync and even deleting the mailbox and trying to re-add it. The setup fails every time. Sent a message to support, “Princess B” assured me they are working on it. Several times I’ve gotten a message that the issue is resolved, but it still is not fixed and Princess told me they are closing my ticket because they are still working on it and have nothing to report, and also to make sure to keep the app updated (which I have automatically) I guess it looks bad for them to have a bunch of open tickets. Oddly too, I get notifications of the emails that I am unable to see in the inbox. It looks like I am going back to Apple Mail.
New Update Problem
by srav1997 on 2019/12/04 17:53
Since recent update, cannot log into my email account and have to re-enter settings. Sometimes it works sometimes it doesn’t and keeps deleting all my account information prompting me to set up a new account.
One tiny problem (literally)
by basaleagle on 2019/12/04 16:32
I love the app version of the site I think it’s really clean and smooth and easy to get to. It works almost like every other email site ever created. I have one problem whenever it comes from receiving emails from the “Microsoft Store” it has a problem where the image or email itself is so small I can hardly see what it says. Hopefully that gets fixed because that’s one of the main reasons why I get on that email.
Great app, but isolated from iOS
by JPdarling9 on 2018/10/02 02:42
I really like the integration of the outlook app with Outlook on my Windows 10 PC, OWA and my Mac. The experience and functionality are very similar between platforms which make it easy for me to switch between them and still be productive. My biggest problem with the Outlook on iOS though is that it’s completely isolated from the rest of iOS. I understand there are some limitations with this, and maybe some more so on the SDK side of things rather than Microsoft’s, but it’s a bit frustrating that when I try to make a call directly from Phone, I don’t have the option to search through my outlook contacts. Or that when I see an email address on a website that I’m not presented with an option to write that email within the Outlook App. I’m able to share the ‘mailto:...’ link to a blank email in outlook, but cannot compose an email to that email address. The same extends for calendar. I would love to be able to see my calendar events from outlook in the calendar app, just as a kind of unifying calendar app. I know that I can setup my Office 365 account within the accounts pane in settings, but then I’m defeating the purpose of using outlook.
So good in some areas and 1990 in others.
by NebraskaJer on 2017/12/11 23:55
Hello, I love the outlook app and I need to use it on a day to day basis. Some of the items like calendar events and sending notifications is great in parts but lack in editing. First off. Why is there no copy and paste in Outlook. I had a whole email typed up and I needed to input a link. So what would I have to do? Copy and paste it in. Nope. I have to go to safari and click share and then outlook so I can send a link in outlook. Well then when I get in outlook I have to retype my message or just paste in the other one right. Nope. Paste does not work from previous to new message. So I have to manually copy something by hand. Link or original message. Come on Microsoft. Make copy and paste work the. You get a solid 4. Add some polish and sub folder notifications and some editing tools you will have a 5 Star app again. Please fix these little flaws. You have office and should be able to make a solid app. Now let’s make it happen. Thanks.
User friendliness and efficiency needs improvement
by ritzoni on 2019/10/13 09:30
So when you use gmail you can do a search and it will bring up emails specifically from the word you searched. For example, if you search for Apple Pay it will pull up emails from Apple Pay first. If you do the same search in outlook it will give you all emails that include those words as the sender, subject, mention, etc. This means you have to navigate through a list of unimportant emails to get to the one you want if you don’t give up in utter disappointment in the process. If that’s not frustrating enough when you write an email and it goes past a certain line you better hope you can type really well because you won’t be able to see past that line. I would have to stop scroll up and check the sentence, correct it blindly because it toggles back down where it can’t be seen and continue typing. So I started writing in other apps like gmail and forwarding it to outlook or doing a copy paste and forwarding it to my recipient if it was a longer message. That is not how I want to send my emails but outlook hasn’t seemed to be able to figure out how to make it work. Thus I have several apps for emails. Ugh
Last update puts badge on menu and settings icon?
by Jquinan on 2018/01/19 17:53
Rating is generous for encouragement... more like 3.5 stars. Reasonably functional. No crashes problems. Lacks a lot of the functionality of other, more mature, Exchange email clients. My wish list would be for a collapsible email folder structure. Also for a contacts screen/window for viewing and scrolling through Exchange contacts, isolated from iPad contacts, so I can keep my work and my personal contact separated. Note that I use the iPad email and contacts apps for personal stuff. Annoyingly, after last update I see a badge (little gray dot) in the upper left on the nav (menu) icon. When I click the nav icon to open the left side nav panel, I see the same little gray dot on the settings gear at the bottom. Like bread crumbs. When I click this to open the settings panel, I now see there is an Add Account “1 new”. I click this (why do I need an add account reminder) then immediately dismiss it, close out of settings and go back to mail. The little gray badge is now gone. But when I later open Outlook, there it is again. Marketing people need to stay out of this.
The only thing worse than this app is their customer service
by Coppercosmo on 2019/01/04 21:42
I’m trying to use this app to access my work email from home. The app has continually deleted my entire inbox for no consistent reason I can figure out. I will open a new email and it will delete the email while I’m reading it and then my entire inbox. My inbox on my work computer will still be intact, but any email I attempted to open in the app will be missing. When I contacted customer service through the app they told me it simply wasn’t possible that the app was deleting emails and never responded again. When I attempted to email customer service on my work computer it said their customer service email address is undeliverable. I missed a very important email from my boss this morning while out sick, and even drove into work to try and see if I could access the email there to find nothing. I very well might loose my job over this and their customer service frankly does not care. If you can avoid using Microsoft (which I know is impossible) do all you can to stay away from them. They are a heartless company, and their substandard products will not only make your life hell, their customer service department seems to get joy out of your pain. If I could give them zero stars I would!
God Forbid You Have to Rest Your Password
by Thanatos XIII on 2019/08/07 04:54
I was notified today that my account was disabled for “suspicious activity.” No explanation of that activity - just directions to reset my password. Tried resetting using the request form which asked for a previous password, the email address of my previous sent email and the subject line of the previous sent email, etc. Now, if I could remember my password, I wouldn’t be trying to reset it! Anywho, send the form to wherever it goes after answering the questions to the best of my ability only to be sent something saying they couldn’t verify it was really me!!! Finally got on a chat with support and was basically told “for security purposes” staff can not enable an account. When I asked how they can disable an account with no explanation and without being able to enable it, I was told to create another account... 🤬. Now I can’t correspond with my attorney via email or send anything from this account. It’s 10 levels of frustrating and has convinced me to stop using this service and to make sure everyone I talk to knows how stupid this “recovery” system is and that your account can end up disabled with no explanation or viable means to reset your password. Just a hard lesson in frustration and a waste of time.
Poor Features Compared To Others
by S_C_U_B_A_Steve on 2019/01/11 16:15
Let me first say I do like Outlook on a web platform and on Microsoft’s system - however, we changed over to IPad and IOS because of the Windows phone discontinuation. This APP has been a bugger since I set it up. I have reloaded it 2 or 3 times in the last couple of months because it fails to send- despite correct settings through our broadband supplier. Now, I can receive mail but will not send even though it worked fine for about 2 weeks - no settings changes. Besides that, the app has a very basic signature line and hardly customizable, no mail read receipts. This would be handy because I have many emails that show in the “Sent” folder that didn’t go anywhere. I understand we use this as an interface, but I shouldn’t get a banner showing a new email and have to wait 5-10 minutes for it to actually show up in the inbox. Support is via ticket not live and I have waited 20+ hours at times to get a response. Personal email is one thing, but for a business.. can’t have it. There are other things however I believe i have typed enough. Version 3.5 at the moment. Again, I enjoy outlook on a Microsoft system or as used via web - but this app and it’s updates/features for IOS are lacking.
The App is Ok
by Bethdoodle on 2019/08/01 16:21
The app has worked great since I got it last year, especially for school. But recently it’s stopped sending me notifications for some emails which has caused me to miss several emails and dead-lines. It’s too late for me at this point so please fix this issue. I don’t know if it’s because I had 2 inboxes from 2 different school emails or what, but this problem has caused me a lot of stress and I’d prefer it not happen in the future. Edit: The issue that I believed was originally occurring is not the only one. It appears the reason I am not getting notifications for emails is because these emails aren’t appearing in my inbox until days later. For example, several emails I received on the 30th of July did not appear in my inbox until today. I did not get any notifications for any emails on that 30th. This is really frustrating because I’ve received emails from university faculty who have been sending and requesting information and it is really creating a huge hassle for me and causing more stress than is needed. Maybe this is something I need to talk to my school about? If it is please let me know.
Performance issues, functionality issues
by RaymondNoodles on 2019/11/04 02:48
Slow, buggy, sometimes takes 5 seconds for a letter to show up on the screen after typing on an iPhone XS running the latest iOS and also an iPhone 8 with latest iOS. Both phones have no issues with other apps. Although I’ve allowed the app to run in the background on my phone, it often takes 10-20 seconds to open. Often crashes. Unable to tap on an address to open in maps, which used to work but Microsoft broke that functionality with an app “update.” After going back and forth with tech support for 2 weeks and sending them a screen record video of me opening the calendar and tapping on an address and nothing happening, (which I had to provide via a box account I had to create specially for this purpose because Microsoft doesn’t have their own way to share videos apparently - lame), they said “the app is working as designed.” Why did you take away this functionality? And why is there still an option in settings to open addresses in google or Apple Maps??? Fix the performance issues. Bring back the maps integration. Provide better tech support.
Terrible for GSuite Accounts
by kw.squid on 2019/01/14 04:08
I’ve been a dedicated user of this app for several years and have been pretty satisfied, until recently. I started a business, got a gsuite account for it, and when I started sending mail from iOS Outlook, all of the mail from the gsuite accounts would be routed to spam by my customers email providers. At first, I thought it must be my new email address...then I tried sending mail directly from gmail on safari. No problem - no emails routed to spam. Then I downloaded Edison mail (thinking maybe it’s a third party app thing?!) and sent an email. Again, no problem - no emails routed to spam. I tried iOS outlook again...and my email got sent to spam. I reported it to the customer service team, and they brushed it off saying it wasn’t their problem. I beg to differ if the emails I send from your app get flagged as spam by recipients and yet the exact same email sent by a different app isn’t flagged by spam...I think that is your problem! And to top it off, to tell me that they won’t do anything about it, is doubly annoying. I’m removing outlook from my phone and recommend anyone with business gsuite accounts to stear clear!
I hate outlook
by bbaacc123184 on 2019/02/07 17:31
This is the worst email app I’ve ever used. Unfortunately, I have to use it because my university uses it. First of all, it’s the ugliest email app. There’s no contact photos shown next to an email, like in gmail of yahoo mail, so it’s hard to differentiate between who is sending you an email. All the emails blend together into a born blob of black and white, making me check this email the least. Also, you can’t search a phrase or sender and then select multiple emails to delete them. That’s half the reason I even use the search function. Perhaps you can delete emails this way on a laptop, but I mainly check my email on my phone, so it’s egregiously inconvenient. In addition the focused and other email tabs are so stupid. The app just arbitrarily organizes them with no knowledge of what emails are actually important to you and which ones aren’t. As a result, I often don’t see important emails in a timely manner because they go into the other tab. Checking my email shouldn’t have this many complications, and being able to delete my emails by search should be an option. Please fix your dysfunctional app. I’m hoping I never have to have another outlook email after I graduate.
FIX CALENDAR REMINDERS
by Brosef87 on 2018/12/11 22:29
i'm not giving this app more than 1 star until you guys fix Calendar reminders that were created on the desktop version of outlook but somehow are not able to sync on to this mobile version. Thats a crucial part of a calendar app, is it not? UPDATE: calendar issue fixed but this app is still completely useless if I can't log in with One Touch. I have to completely reboot my phone each time it starts throwing an error. This is an enterprise app how are you guys allowing this to happen. Still one star because I can't even enter the darn app. ONE-YEAR LATER UPDATE: this app still is unfortunately unreliable. For most professionals, calendar appointments are extremely important in their day-to-day business schedule. There are NOT ENOUGH notification capabilities through this app to remind people of upcoming appointments. My other calendar app, Calendars by Readdle, that I use for my personal life, I can set multiple reminders at 1 day, 30 minutes, 15 minutes, and 5 minutes before an important appointment so I can feel confident that I NOT MISS that crucial meeting. Unfortunately that type of functionality is missing with Outlook.
Not possible to access iCloud files
by WheezyG on 2017/11/20 18:01
My employer uses Microsoft outlook for email. This would not be a problem if not for this apps inability to attach documents I store on my iCloud. All my devices (watch, phone, laptop, iPads) are apple devices. I store all of my important files on iCloud. If I am replying to an email and want to send an attachment, I’m out of luck. When I click on attach, the Files section does not include iCloud. I decided to have my Google Drive sync my most heavily used work-related folder on my iCloud. But when I try to set up that account under Files, it fails and I get a notification to contact support. Support seems really communicative however. They are definitely interested in helping me make this work. Unfortunately, when I see a support notification pop up, I cannot even open the conversation without first trying to set up my Google Drive, then having it fail, then seeing the pop up with a link to contact customer support. There is no way to access the customer support chat without forcing something to go wrong then opening up the chat window. This is a definite flaw in the iPad version of this app!
Thank you...
by Laurence72 on 2019/09/07 12:57
This is the mail app I needed and wish I knew about it years ago. I have 4 email accounts and one is through ECPI. They use an exchange server, so guess what, yahoo mail can’t connect to it, Apple mail needs to have a password entered and a verification process is done, just to look at an email...for school. I don’t get it. Yesterday I downloaded this app and it’s already a life saver. It took a little bit for email to show up in my folders for yahoo, but I only had to verify yahoo one time when setting it up. I just finished customizing my settings and it’s even better. There’s a focused mail box thingy, I didn’t like it and it let me turn it off. I noticed you have to go through notifications and click each mail server you want notifications from, because your default is automatically selected. Oh, btw, I deleted yahoo and Apple mail apps and moved this one next to my hand receiver icon.
Apple Watch App is a Fail
by projekZER0 on 2018/12/14 17:15
The Outlook iOS app gets 4.5 stars in my opinion. I actually think I like it better than Apple’s mail and calendar apps. It does everything those apps do with a slicker UI and a little more fidelity. It loses half a star because it is not quite as simple to setup and required my to create an iCloud email to sync my iCloud calendar. Where is fails miserably is the Apple Watch app. Basically, the calendar function doesn’t work at all. It always says I have no events when I have a packed calendar pretty much every day. Randomly an event will show up, but then it’s gone the next minute. It never shows events on the complication on the home screen. Also, the number icon to show how many new or unread emails changes between a number and zero every few minutes even though nothing in my inbox has changed. There is some kind of sync issue between the IOS app and the Apple Watch App. I’ve tried everything to remedy it. My Apple Watch is how I most frequently access my calendar. So regardless of how good the Outlook app is, as a package it cannot replace Apple’s apps until they can fix the Apple Watch app.
Looks Nice but☹️
by vishwarupa on 2019/11/02 13:54
This app seems clunky and obsolete lacking fluidity, user interface and basic functionality preventing user from easily executing simple, everyday tasks. Cannot SELECT ALL and DELETE emails in Trash Bin—the mobile app only selects 7 emails at a time; the Trash Icon is not easily seen at top of screen but rather I had to scroll through 90 emails to locate the Trash Icon at the bottom of the list of emails—highlighting 7 email maximum, scrolling a long list to get to the icon at the bottom of lengthy list of emails is not practical and requires an inordinate amount of time and steps to expedite a simple function. The REPLY field appears at the bottom of an email rather than easily, conveniently above an incoming email. The only readily available function choices appear to be Focus & Filter—user has to log online to use the few Settings options. The Search magnifying glass does not appear to be readily/easily available. The ONLY reason I use the app is I am unable to email a Word file unless from within the app. Simple, basic tasks are not straightforward some inaccessible on iOS Xs Max and iPad Pro.
Terrible, just as bad as yahoo web
by LynleyGirl on 2017/12/12 23:18
Thought I’d get a better email client. Think again. (1) you will not be able to connect the Apple default contacts app., in fact, there’s nothing much you can connect to in this app. It loses email. Deleting them right out for various actions you take. There is no waiting period if u accidentally delete a mail- it’s gone. (2) don’t save anything to draft folder. It will save & alter it right where u are, then put a copy of the header - that is unalterable - in the draft folder. You will not b able to change who the email is primarily addressed to, which will b you!! So insane. (3) I just pulled up the “give feedback “ form in the app, & somebody else’s review was in it. I know they weren’t using it as example- b/c it was entitled “Outlook Dogfood”. Wish I’d seen that b4 I lost 2 important email today. Advised them this was a privacy issue- but... (4) if u get this app, suddenly, u will drown in user-tailored spam. I got maybe 5 a day b4 switching, now like 60-70. Not a coincidence. (5) don’t expect to b able to attach anything easily - nothing u want to attach anyw. There are no options for file programs to download... the list goes on and on.
Better than Apple's native mail app
by Flexjordan on 2018/10/10 00:06
I admit I was never impressed with the prior version of OWA. But this app is better than Apple's mail app. I like how the conversational threads lay out, the Focused conversations seem fairly intelligent in terms of dividing my email between important and non-important, and I love the ability to access attachments I have previously opened without having to find the original email that contained the attachment. Finally, this app seems to have magically saved my iPhone's battery life once I delinked my Exchange account from the iPhone default mail app. Only drawback is I couldn't figure out how to keep my contacts and delete my old Mail account entirely, so I had to re-connect my account in Settings in order to restore contacts and keep them sync'ed. Update 2 years later... this app just gets better and better. Thank you to the team involved for making the best mail app on the market.
Makes you LESS Productive
by @smaedli on 2019/04/07 21:04
The application workflow logic is a tragic mess, which has made Outlook an utter pain to use on a daily basis. Need to look at one email message? Good luck. Threading adds a ridiculous number of taps to view anything. Need to print or PDF one message in a thread? Nope. In fact, one can’t even successfully print a whole thread (and yes, some people in business have a need to print something sometimes). Calendaring is pretty awful and keeps getting worse. Mobile IU design or a logic to settings? Nope. Not exactly sure what paradigm is being used, but it certainly isn’t a model for people who run and gun communicate. Outlook does not reliably update, it freaks out if there’s the slightest network issue, and fails to smoothly integrate with anything. In short, if you don’t have to use Outlook, avoid this app. Like all Microsoft 365 products over the last few years, it has deteriorated into an unfathomable mess. Unfortunately, many of us (myself included) have to use it and lose hours of time each month because of its poor design tied to the wretched quagmire of the O365 cloud ecosystem.
Best email app (if you are in the microsoft ecosystem)
by Heck No!!! on 2019/01/23 16:39
Update 1: love the email app and sticking with it. As a suggestion, can we add different colors or themes to it? That would be a nice update. Ever since microsoft released its office apps for ios, i immediately dl and have been paying a monthly subscription. I used other email apps when attaching doc/ppt/exc files to them. Some gave me trouble and Gmail app just doesnt offer it. So i gave outlook app a try. And i am impressed. It is a very clean interface simple to use and allows you to sign into diff email accounts even if they are gmail yahoo etc. Can configure it the way you want and you can turn off focus group. Also comes with a calendar. If you are invested in the microsoft ecosystem then this email app is a must have for your ios device. Easy simple and you still enjoy the office environment on ios.
Miserable and Virtually Unusable Mobile App.
by Dawgduo on 2019/10/31 10:30
As a field based associate, I use my mobile email about 90% of the time. That said, my company recently switched from the extremely user-friendly, logically laid out Blackberry Work app. to the complex, convoluted and extremely cumbersome Outlook Mobile App. Once you reply to an email in the Outlook App., you can no longer see the sender’s original email they sent you, you can only see your reply unless you go into the email again and scroll down and click on “Load Message,” in which case you can see the sender’s original note, but have limited ability to forward or include attachments a second time. When I click on web links, it launches me into Microsoft Edge App. and very few of our intranet sites work (they all worked perfectly in the Blackberry Work browser). If I want to see my “forwarded” or “replied to” email, you should just be able to go into “Sent” items and see that, if you so choose, but in this app., you can only easily see your most recent forward or reply. HELP MICROSOFT!!! Please fix this to work like a normal email system. Why did you try to reinvent the wheel here?!!
Adequate
by Katy Burke on 2018/11/02 00:54
Let me start by saying my extremely hectic life has gotten a lot more organized with this Outlook Account. The app itself can perform most of the basics that the web version can. A major improvement that they should work on is the calendar section of the application. On the web, when you make a new event you can categorize it, change its color, and other additional features that aid in quick location / identification of events documented. In the application, there is a limited amount of things you can do: you cannot change which calendar it’s saved on, cannot classify into categories, cannot change an events color, cannot view the schedule in any other color (this means that even if you have separate categories / colors on the desktop version, the application shows it all as one color), and etc. If they improved this feature, it would be almost as perfect as the desktop version of Outlook is!
Group Access in newest version
by ProfCalculus on 2018/04/28 14:50
Our university uses Office365 for email and provides us access to the suite of products it includes. Because this the web portal is how most students access their email, I decided to use a O365 group to organize my student workers with a dynamic group calendar. I'm using the O365 calendar vs a Google Calendar or any other 3rd party calendar because that would require an additional account for students. I was happy to hear that group access was going to soon be found in the outlook app, because the MS Groups app is atrocious. Well here it is, and we still have ZERO support for shared or group calendars in the app, all we get is email support, which we had for the most part anyways, because I would get group emails sent to my regular account. It seems like the only additional functionality we have gained is the ability to send a NEW group message from the app. This is VERY DISAPPOINTING. O365 actually makes it MORE DIFFICULT to manage my group. Don't get me started on the discrepancies between groups and teams, that's a rant for another day.
I weep for everyone who has to use his on iOS.
by felicidades79 on 2019/09/01 20:30
This is the worst app that I have on my phone. Typically I don’t keep apps that I absolutely hate, but since I have no alternative to using this horrible thing, I haven’t removed it. This pathetic thing has caused problems for me professionally. It takes less time for me to boot up the computer and check my calendar and then it does for me to even make my calendar showing this out. Hoping out an email literally takes as long as it would to write a letter and put it in the mail. Smoke signals will be better than this app. I can’t even open my calendar to understand what kind of meetings I have for the day because this app loads every single calendar I have shared to me and freezes every time I click a button. This is horrible. Don’t know why Microsoft insists upon upgrading things to be absolutely terrible. Even more I can’t understand why the entire professional world forces everyone to use Outlook. Gross. Even worse, it’s been out for a year already and you’ve done nothing to fix it, it’s gotten worse if anything. I’d be fired if I was this bad at my job.
Email account issues
by DurdeeBurger on 2018/02/21 13:22
I used outlook for iPhone for about past 6 months or so and generally liked it a lot more than stock mail app. Has a nice look, calendar view built in, lots of nice extras. This week my yahoo account kept asking me to sign in. Every time I sign back in it tries forever then asks me to try again with modern or legacy sign in. Doesn’t matter what you choose cuz nothing works at this point until you force close and restart. I also can’t get to my mail without addressing this as it won’t let me so I was forced to remove yahoo. I thought whatever that’s my junk mail anyway perhaps yahoo having an issue. Now it’s doing it with my gmail account. I re-signed in for it last night and now this morning it asks me again when checking my mail and even though I sign in correctly for both accounts (I get emails telling me so in other accounts about sign ins on Microsoft app), outlook keeps asking me re-sign in or remove account. Well now I’m down 2 email accounts so deleted this app and back to old reliable stock mail app.
Almost Perfect
by LSU Theta Chi on 2019/11/02 01:36
Robust set of features of power users, like email scheduling, a smart focused inbox system, unified calendar management, etc. are indispensable for today’s business users. The app is clearly the best overall mail management app available, but is also clearly lacking in some key areas: • Search functionality is incredibly limited and notoriously unreliable • Push notifications typically arrive well in advance of the actual messages driving the alert • E-mail signatures cannot be customized with HTML, Rich Text, or logos • Opening attachments is virtually impossible and requires several “Try Again” reload attempts, with a (generously speaking) 20% success rate • Outlook seems to caches passwords but fails to update them across devices, meaning users of iPad and iPhone will frequently experience account lockouts upon password reset New feature suggestions with overwhelming support seems to be largely ignored by the developers or, at best, are prioritized lower than less useful functionality. All in all, this is a fantastic app for email management with Exchange, Office 365, and other Enterprise mail systems; but its serious lack of other meaningful features renders it suitable only for casual business correspondence. Without more comprehensive message formatting functionality, and until the loading of attachments is repaired, this app deserves only four stars.
Well it used to be great
by -Glen- on 2019/09/03 21:44
After an update a bit over a month ago this app has become nearly useless. It all started with images not automatically loading in some messages which was completely random. I found if I expanded the To/From field by tapping it the images would load. Also exiting the message and opening the message caused the images to load. Support had me try resetting my account multiple times from within the Outlook app, updating to two new versions, uninstalling and reinstalling, disconnecting and reconnecting my account and nothing worked. I now constantly receive updating notifications on the bottom of the app that seemingly hang. Opening email hangs more often than not without even loading text. I’ve had no problems with the iOS default mail app, Outlook online, and the Office 365 PC Outlook application. Very disappointing since it previously worked so well. Finally support responded by noting the issue and closing the case with no solution or work around. I pay for Office 365 yearly and this is the support I receive???
In a time of so many working apps...
by Issitt on 2017/11/18 03:35
In an age in which there are so many apps that one can download to their phone, why would anyone choose to use this. Glitchy, constantly crashes. Very poorly organized. What I mean is that every time I update this app I have to go into the setting menu and turn off the featured email, feature. Because that feature is worthless. It makes it hard to get to my newest emails, or god forbid I want to find an old email. This app is slow to load, slow to maneuver, and just generally unpleasant to use. It seems to have trouble connecting to the outlook servers, so that often emails that I have deleted are still in my inbox when I sign back in, although the app does like to move them to the featured list. So the emails that I definitely don’t want I am sure to see every time I log in. Then if you are silly enough to try to edit your archive, or really any of your folders, don’t select more that two or three to move or erase at a time, because the app can’t handle you selecting more than that. It will crash and you will have to start all over. Just a bad app. I think that you would be better off with one of those free kinda crappy email apps. At least they don’t pretend to be useful or awesome.
Ehmmm... horrible
by RObo2000 on 2019/07/15 11:18
Only reason I use this js b/c my employer forces me to. This email app is literaly the most horribly designed piece of software Ive ever used. Its completely illogical (like unable to see the text people wrote me while responding), to being absolutely impossible to switch between email (sub boxes) have to first go to other account, then again go back to side menu and select where I wanted to go in the first place. I have several Gmail accounts, I cannot give them a name, I have to deal with some stupid symbols all looking the same and randomly guess which is which. Calendar functions are - super - slow, can take up to 15 mins for new appointments to actually show in the calendar (irrespective of which account is used, it an app problem), scheduling meetings across different time zones is impossible .... just to name a few of the things that have worked in Apple Mail for over 10 years. So yes... absolutely unusable for power users / business users... esp if you are used to any Apple product that actually was designed with usability in mind....
Otherwise Excellent App can't Alphabetize Contacts...
by Portfolio Mgr on 2018/11/12 15:49
Microsoft Outlook has quickly become one of my most frequently used iPad apps. For those familiar with any of the PC (or Mac) based versions of the program, the Outlook app will be highly intuitive. Microsoft releases regular updates that address reported issues and which make the app increasingly useful and navigable. My only real complaint has to do with an ongoing problem of late in the app's handling of email images. Often, placeholders are all that appear. I have looked into security settings and other possible causes for this and cannot resolve the situation. (Many other complaints from other users of the Outlook app about the glitch are documented online.) The problem does NOT impact the native Apple Mail app, which displays email images just fine when used instead. Only Outlook exhibits this image-related problem.
Not working
by kilopanda79 on 2017/11/26 17:23
I made the dumb decision to update the app, usually I never update because I know the update always doesn't help improve the app, just ruin the app with extra features and slows it down. But now I can't even use the app anymore at all whatsoever! I open the app and all I get is a blank white screen, nothing shows up, it's doesn't load anything except a white screen. It's been 2 days and I haven't been able to see what emails I have received at all without checking on my computer, updating was a complete mistake, i will update the app again when a new update shows up, hopefully it will fix whatever went wrong and then, never update again, because like I said before, updates never fix or improve and app, they just ruin in 0 STAR REVIEW
A gem marred by fundamental problems
by Chideniska on 2018/01/10 03:21
This app is superior to the built in iOS Calendar and Mail apps in almost every way. And yet I use it infrequently, only when I really need its capabilities. I’d love to use it exclusively. So why don’t I? Three big reasons. (1) it’s slow to start. When I open Mail, it’s always there. No load time. When I open Outlook, I can wait 1-3 seconds for the darn thing to load if it hasn’t been active recently. That’s a drag. (2) what’s worse, the messages are not auto downloaded. So I open the app, then wait for 5-10 seconds or pull down to refresh and wait 5 seconds to see new messages. What? Why?! (3) minor... but I’d like to have calendar and mail separately so I can look up my calendar while responding to an email. Microsoft, please, please solve at least issues 1 and 2 and I will happily carry the banner of Outlook for iOS. Until then you are just upsetting me but giving me such a fantastic app that I can’t use effectively due to these major flaws.
Adding annoyances
by He7428 on 2019/07/07 12:33
Update, again: fixed. OK app again. Reply All is still default reply option. Still bad form. Another update: now gmail is broken. On all my devices, shows I have Gmail (correct) but doesn’t show the emails, even after requiring re-login. Updates: getting much better. Major nuisance now: Convenient "Add a message" at the bottom of email is default "Reply all" - talk about bad email form. Reply all HAS to be an intentional choice, never detail. Be very careful which 100 people you send your emails to! Major deduction for this screwup. More updates: Marginal improvements, but adding major annoyance: Now asking to "load more conversations" almost all the time, and no apparent way to load everything. Super annoying! New version update: - Bug: now shows double the new emails in Badge, clears on first opening, then resets to show what was correct before until opening a second time (that's how I new it's a new version ...) - below issues still there Still can't: - embed attachment in calendar (iOS now does that) - link to .ics calendars - options to personalize order of folders - when opening calendar invites to accept/reject, doesn't identify which invite in the calendar is the new one - etc Ways to go. Oddly enough, I still prefer the native all for mail ...
Unstable
by ForceX on 2019/05/24 14:45
Constantly locks up when switching to “Other”. If you are lucky and have a version that works great. Never update to a newer version as you will be playing roulette and will most likely end up not able to access your email. A sign of problematic programming is frequent updates. This app has lots of updates, just about all of them say “bug fixes, optimizations and performance improvements” or the like. However the app only gets more unstable. Focus less on frequent updates and more on fewer quality updates. No Email app should have multiple updates per month. The only time an update should be issued is for notable new features or compatibility due to core OS changes. But release after release after release of “Bug fixes/improvements” and it’s still unstable to the point of being unusable is unacceptable from a company such as MS. Makes me wonder if the development of the app has been contract out. For best results stick with Apples built in mail app.
Cannot load messages fully, the search is very limited
by Me___ on 2018/01/17 16:29
It's the greatest and most convenient unified email and storage app out there. But it has a serious issue with accessing and loading the emails. I have connected some Gmail accounts. One major problem is that it doesn’t load the messages fully. At the bottom of the message there’s a “tap to retry” bottom, but clicking that multiple times doesn’t do anything. Another major problem is searching. Its searching capability is very limited to the most recent emails. And when clicking on search for more, it doesn’t do anything ; although I know it should come up with more results. Also since a while ago, when opening an email, or switching from focused to others, it freezes for a couple of seconds, although I'm connected to a super fast internet. It was a good app, but with these problems it left me no chance but to switch to another app or just load the email with browser.
Mostly Great. Need some fine tuning.
by jsaintq on 2019/07/27 18:12
I’ve been using outlook as my preferred email application for personal email for as long as I can remember. Recently however, due to tighter security protocols, I am required to use outlook as my work email application. I previously kept them separate by using different applications. So far having the two together is not a big deal because I can separate the two streams by using the profile feature. Buuuut...it would be really great if there were a way to differentiate between multiple accounts as to which one specifically has new mail on the icon rather then being forced to see both. I would like a way to shut off the ability to see a badge for new work emails while retaining the personal email counter. Right now it is all or nothing. Seems like an easy implementation to give people the option!
Not Ready For Prime Time
by Fairmarketvalue on 2019/03/26 20:29
I downloaded and tried the latest version because I use Outlook on my PC and like it there. To my surprise, however, unless Exchange is being used, there is no syncing with an Outlook calendar on the PC. I am not using Exchange, so my workaround was to add my iCloud account and then have it sync with my PC running iCloud for Windows. No joy. Syncing of "all day" events was random and arbitrary at best. Nor does the app support syncing with the PC's Task list even if (I believe) the user is on Exchange. This is a major issue for me. Finally, the app does not play well with IMAP email accounts. First, it took a ton of time to set up the account because the "automatic" setup did not work. In the end I opted to set the account up manually, but it still took several tries. Once up and running, receiving emails seemed ok, but on average over 45 seconds would elapse before I heard the chime notifying me that my email had been successfully sent. Repeated re-adding and re-setting of the IMAP account did nothing to move the "sent" elapsed time any closer to the normal 5 seconds needed by the native IOS Mail app. In summary, if you play in both the Apple and Microsoft worlds, there are better alternatives out there. That said, the idea of Outlook on the iPhone is a worthwhile one. I I hope Microsoft will address Outlook's issues and shortcomings in the near future. Until then, though, I'll continue to use Mail and Calendar.
Horrible
by NathanLee831 on 2018/04/02 19:38
Left 3 stars so you could would be able to actually see my review. Horrible app, doesn’t crash but doesn’t do anything you need to do in a timely matter. Everything is scattered like it’s a beta app or something. Tried the new outlook on my computer as well and everything is just confusing now. No wonder I stayed with Gmail. Will be switching my accounts over and deleting all these Microsoft attached things. Lost a customer and I’ll be sure to tell my friends and family to stay away if they don’t want CONSTANT UPDATE REMINDERS AND CONSTANT BIRTHDAY REMINDERS THAT WONT SAVE SETTINGS!! I’ve tried turning off birthday notifications and EVERY DAY at 12 o clock noon sharp I get stupid reminder dings and emails about birthdays when I TURN THEM OFF EVERY DAY. Forced me to download this app just to do that and it still won’t work. Sad to say I’ll be switching this from my main business account to junk. Sorry Microsoft lost yourself a few customers.
Having Problems Now
by JessiC1990 on 2018/02/26 15:51
Overall, I loved this app for email much better than the iOS default app and even Gmail. It’s very intuitive with having calendar and email in one and the ability to add TV shows to your calendar and connect supported apps. I also really enjoy the custom swipe and being able to only get notifications from what gets filtered into my Focused Inbox. All that said, I have run into a problem. I send my hours to my employer through email and she isn’t getting the attachments at all even though I use Excel and it should work seamlessly! Sometimes she doesn’t even get my emails at all! I check my email sent folder and they are all there. I check my sent folder via my browser through Gmail and not all the emails are there and so I use that to forward the email to her and she finally gets it. Can someone please help me out? I want to use this app for my email, but if it isn’t going to work I might as well go back to Gmail or something else.
Can’t log in and customer support is garbage
by kelly cant get help on 2018/05/27 16:38
Yesterday my email account kept having a pop up asking me to verify my password in my setting, so I went and put in my password. The next screen that popped up was one saying “someone has been trying to use your account please verify your account”. I do. Then it takes me back to the original log in page and I think I’m gonna get it but it happens all over AGAIN! Called customer support and was put on hold for about 40 minutes with the support tech getting back on the line about every 5 minutes asking me to continue to still hold. After about 35-40 minutes the representative gets on the line and gives me a phone number. Called the number and it would even connect. This is terrible customer service and I’ve been using this email for years and now have no way of getting in. Isn’t this Microsoft?! Not done Mom and pop company that you would EXPECT glitches from. What kind low level programmers do you have running that show over there?! FIRE THEM!
Want an email app not a text app
by Phillmg on 2017/09/29 19:21
I use the Outlook app just for work email. Don’t like the layout of the reply section which defaults to “reply all” and looks like a text box. When I reply to an email, I need to decide up-front whether I need to reply to all, or just the sender, fwd, or add someone else in, etc. This is possible but requires too many steps. There should be a drop down with a selection of how you want to reply without having to reply to all initially and then have to change it later. Also, the text box look is unnecessary for a professional email app. I work in a professional office setting where emails are key to doing business. I need to be able to see the full email I’m replying too and don’t need some new “hip” feature of it looking like a text box. If some people want that, fine, then at least give layout options for those of us who want the usual MS Office Outlook functionality
Microsoft has lost sense of reality in customer support
by Militem honorem on 2019/11/20 15:50
It is sad to say that a company that has that has profited so much from us from the early days in Hotmail would be left the side and have no voice of complain or anyway to fix things Microsoft continues do not acknowledge the most basic hint for success of any tech companies number one and most important your company customers are not geeks or computer savvy most of us use the computer we are called users we think differently we approach things differently we deal things differently regarding computers so my suggestion is to have an actual working department that could understand the way we think as customers most of us just wanna plug and play we don’t have to go through all these loops and hoops and at the end have an automated service not give us what we want we made you what you areThe least thing you could do is listen to us and again and automated service will never do that technology is so primitive that his ultimate design is to assist the humans not to replace them
The calendar is basically useless
by LordCorwin on 2019/06/06 16:57
I'm really disappointed with the quality of the calendar part of the app. I don't understand why the desktop software, office 365 desktop version, office 365 mobile version, and iOS app calendars are completely different from one another. The iOS version is completely useless as a business calendar because I can't even add group calendars from my organization. How stupid is that? I'm deleting the app because it serves no purpose. I can view my emails just aa easily in a mobile web browser, and the calendar at least works moderately better. However, the desktop office 365 version is by far the best of the 3 viewable on mobile because it actually contains all of the information and functionality that the desktop software has. It's incredibly frustrating that I have to go to this level of manipulation of the web server just to perform basic tasks. This is extremely easy to do in other email apps like GMail, and those don't require a license. Hmmmm...
Good but attachments should be fixed and improved
by smraldina on 2019/04/29 11:08
I like the application, especially the Focused an Other email separation. However there very annoying bugs and issues that must be fixed: 1. When attaching a first photo being in the middle of typing an email, the attachment jumps to the beginning of your text. Very annoying ! You need to remove it and then re-attach to put it in the right place. The second and next attachments get attached in the right position where your cursor is. 2. When attaching multiple photos you always want to be navigated to the location of your previous file selection. But in reality you are thrown to the top of the default root of Pictures app every time you want to pick a photo. Very annoying!!! It is probably an iPhone File Selection defect, which needs major improvement.
Mostly Works
by John78133 on 2019/10/21 16:43
The email functionality of Outlook on my iPhone works pretty well. I can send and receive emails that are properly synced with the iPhone, Outlook server and my pc desktop. The calendar functionality is less robust and there are sync issues that appear to be random - sometimes appointments sync and sometimes the do not. The only robust solution is to use the desktop to record the appointment. That usually results in a proper sync. But entering from the iPhone is hit or miss. And forget about the the iCloud calendar. That never syncs. I spent hours on the phone with support and trying their solutions without success. I finally gave up and don’t use the iCloud calendar. Instead I transfer any appointments that end up there to Outlook from my desktop. Inconvenient but at least I don’t miss anything.
Almost caused me to lose my job
by Social Media Woman on 2018/08/28 04:26
I had a “twofer” horrible situation and the help team at Outlook responded but didn’t do anything to help my issue. I have two VERY important jobs; one is with the state within which I live where attorneys are constantly trying to get in touch (as I work with them) and the other is the medical field. I’m trying to change jobs there and long story short, I thought ALL of my email was sending....it was not. It has really made me look foolish for roughly six or so days. Unbeknown to me my “sent mail” was/is going straight to my draft folder. It’s still not sending. It doesn’t even bounce back so the user thinks their mail sent! The worst part is, I can’t prove to anyone I sent it because it’s just showing the time a draft was saved without a time stamp! I’ve done everything...reset my email, upgrade the app everything and nothing works. I WISH I had stuck to my gmail account for anything important. Do NOT get Outlook...they’ve grown too fast for their own good.
The inconvenience outweighs benefits
by Chiggiweb on 2017/10/02 03:39
I like the functionality of the Outlook app for reading email. Unfortunately, when I first installed it, if I sent emails from other apps those emails were hung up because by default Outlook disconnected the standard apple email app from my outlook account. But I didn't know this until I started to wonder why people were not replying. Also, it disabled syncing for Contacts with the apple Contacts app. That means that the messenger app and phone app were not recognizing my contacts, so I didn't know who was calling me or messaging me. That was very frustrating. Once I figured out what Outlook had done, I enabled the sync with the standard apple apps. Microsoft was a little presumptuous when they assumed I didn't need to sync with all these other apps that are at the very heart of using my iPhone. That was very frustrating. I was almost tempted to give up my paid Microsoft email account and go over to an Apple me account.
Too many rough edges, much worse than gmail app
by Computercolim on 2018/07/16 18:52
I run into quite a few aggravating issues in the outlook app. Using this app with Office 365, I am routinely get calendar reminders for events that have been cancelled (and they also show up in calendar, even if wait, and open the close the app to stimulate sync). I receive notifications, and then tap them, only to find outlook hasn’t downloaded the message, and can’t show it to me, but instead dumps me into inbox. And if I have a message open, and I switch back and forth between apps, eventually outlook loses its place and dumps me back into inbox (why? I was editing that, it has just here!). I also cannot view other people calendars from office 365 (as I can on outlook web and in Outlook on Win). This app is plagued by issues like this that make it very unpleasant to use. It is death by a million paper cuts. I don’t love the gmail app, but gmail has the “reliability” issues down much much better than Outlook. Microsoft, you need to do better!
Does a good job on most things
by Dthompson024 on 2019/05/22 13:37
The Outlook app has come a long way and does a good job with email and calendars. A few things would make it great. The ability to drag an existing meeting to change it is the first one. Instead it creates a new meeting. You have to open meeting to change it. If it remembered what folder you put mail in like the mail app that's a nice second time saver. A great feature would be to be able to type in a folder you want to go to vs scrolling so that would be three. Their search is powerful but not as much as the Mac app where you can filter by who you sent to/from, what's in the subject, body, etc. I also have a fourth which would be to have Tasks available. Still does a pretty good job. But if it had the others, I'd give it a 5 and would pay for it.
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