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Keyword Volume Hits KEI Rank
the traveling cup
0.12
102
149
travile lite
0.00
99
the travelist
0.00
99
viajes national geographic
2.44
68
travel buddy
0.00
30
travel agency
0.13
23
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gurú de viaje
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viva aerobus
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3
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volaris.com
3.0 K
1
zalaris app
0.32
1
volaris app
2.6 K
1
volaris
1.7 K
1
volaria
303
1
Search Visibility
App name
Description
Faster checkout: now, you can create profiles to save all your personal info. That way, you can complete your purchases in a jiffy. Check-in: when it’s time to check-in have your boarding pass at hand. My trips: find all the details you need to know about your upcoming flights. Check your itinerary, flight status, boarding gate, seats, and more. Customize your booking: add services such as checked or carry-on bags, seats, the inflight menu, or combos, even if you are already at the airport and minutes away from boarding the plane. Get help instantly: link directly to our chatbot in WhatsApp and Facebook Messenger to receive immediate assistance. Find inspiration: read about our destinations and pick a place for your next great adventure. Download the new version of our app today and take off with us.
No lo recomiendo
by jdjeufncvd on 2021/12/03 09:22
Es imposible contactar con el servicio al cliente su apelación es malísima también con muchos errores necesito un reembolso
App crashes
by Miiik Bram on 2021/11/29 21:28
The app crashes when you’re trying to book a flight. Overall useless other than looking at your ticket which requires the booking code which you won’t have because the app crashed during the booking process.
TUA charges
by gsusnsa on 2021/11/24 18:42
The TUA charge use to no be implemented through the Volaris app. Now it is. Prices are extremely high now. Not worth the money.
Pésimo servicio!!!
by Min PeMe on 2021/11/23 00:59
Pésima experiencia con Volaris.. los vuelos están retrasados, nadie actualiza el estado de los vuelos. En la aplicación marca que el vuelo ya llego al destino final sin embargo ni ha despegado. La solución cuando marcas a servicio al cliente es que te tienes que esperar si dar una alternativa. Pésimo servicio! No lo recomiendo..
Useless
by Gzurjnrnd no on 2021/11/20 04:05
The app is basically useless, it gets an error message any time you try to do anything on it. I couldn’t even link my flights to my profile. It would be a great app if anything worked on it. And there isn’t much customer support to try and troubleshoot issues either.
Volaris
by GCCobras10 on 2021/11/17 14:53
Es una de las mejores aerolíneas por el momento vuelos varatos y la atención de la mejor.
Worse Travel Ever…
by Dump9870 on 2021/11/13 15:39
Recommend just doing all checkins online using a desktop or laptop…too much failures on the App
Fast and easy to purchase using Volaris App
by Tarzan@1341 on 2021/11/11 12:31
I was able to quickly look for and book my reservation using the Volaris App. No problems or issues booking my travel needs. A lot more easier and convenient than on the website using the computer. I recommend using the app instead of doing it on the computer
PORQUERIA
by gerry040586 on 2021/11/10 18:38
SON UNA REVERENDA PORQUERIA, HAN TENIDO EL POCO PROFESIONALISMO DE CANCELARME VUELOS FALTANDO UAN SEMANA PARA EL MISMO, PERO EL SÁBADO 06 NOVIEMBRE DEL 2021 FUE EL COLMO CUANDO FALTANDO SÓLO 3 HORAS PARA EL VUELO LO CANCELAN.
Baja T bone
by Baja T-bone on 2021/11/10 07:03
So difficult to navigate you forget one item you have to go back and start all over again to book a round-trip TJ to Mazatlan I probably have five hours vested
Easy to use
by Stretch Cruiser on 2021/11/09 23:47
Thank you for being so easy to use.
Buen precio
by ♥️LOVE & LOVE♥️ on 2021/11/08 01:22
Buen precio pero cada rato resumen tienes que estar chequeando cada rato eso no está bien debe Hengyang dejar los precios fijos
Vpass
by cuitlacoche on 2021/11/05 17:19
Compre el Vpass en abril de este año y lo use ese mismo mes, lo quise usar en Mayo y no me dejó pues decía que la contraseña era incorrecta la quise recuperar y nunca pude, llevo ocho meses pagando y es la hora en que no puedo hacer nada, en octubre use un vuelo que ya tenía pagado
New version doesn’t work!!
by joshy3911 on 2021/11/05 14:03
New version is slower, can’t change currency type, and is just overall more complicated!!
Skip volaris if you can
by Jerrymendoza on 2021/11/04 22:54
Extremely unorganized. Agents brush off a questions as “yo no se”
Corrupt company do not book!!
by travel kb on 2021/11/04 00:22
How can I give zero stars?? This company has no morals or standards. I booked a flight to Cancun and needed to adjust my return date. There is no way to do this on the app or website and there is no phone number. My credit card ended up filing a dispute with them and responded saying I couldn't cancel my flight. But THEY canceled my flight. My credit card paid them for my flight after this and they refuse to acknowledge they were paid and will not refund the money. I filled a complaint with the department of transportation and Volaris finally called me. Only I couldn't Answer so I emailed them to call me after 5. They called and I answer after 1 ring and they hang up. Then send me an email that they tried to contact me "several" times. They have no intention of contacting me. $587 stolen from me!
Volaris
by ruflitos on 2021/10/28 03:54
Buen servicio y rápido, de las mejores aerolíneas en Mexico para vuelos naciones e internacionales
Janky App
by ivanratesapps on 2021/10/27 21:38
That’s all
Muy buen trato
by Mrshinex3 on 2021/10/27 20:57
Muy buen servicio la verdad no me quejo
Does not work
by iPad version ASAP on 2021/10/27 00:10
Does not work
Booking is confusing
by Fabricio M Perez on 2021/10/26 20:51
It’s a very confusing way to book a flight. Bad app
Liked it
by henrydlopez on 2021/10/26 16:49
Easy to use. Fast.
Voucher credit
by Guadaluperuiz7 on 2021/10/25 19:56
I’m very upset with the electronic credits you provide. Full of restrictions.
Great Prices Cumbersome Web Site
by MHKSandiego on 2021/10/25 18:28
Title says it all!
Más profesionalismo
by chatosa on 2021/10/24 20:38
K su personal de atención al los clientes para documentar sean un poco corteses y no tan prepotentes
Fácil de usar
by Ekdjsoka on 2021/10/22 05:44
La aplicación es fácil de usar y tiene diferentes formas de pago
This is pure garbage!
by Sigifredoherrera on 2021/10/21 23:39
It does not work ever! Pure garbage
Great SERVICE
by D " on 2021/10/21 19:05
THANK YOU TO ALL THE EMPLOYEES TO MADE THIS GREAT SERVICE!!
Extremely disappointed
by pynhdez90 on 2021/10/21 15:09
I am very dissatisfied with the service you offer first of all there is never an answer from your airline no one to talk to. My family and I purchased tickets from volaris to fly into Guadalajara from Dallas drove 4 hours to catch our flight arrived to the airport 1 1/2 hours before flight departure and we were not allowed to board the plane they said flight boarding had already closed and would not give us our boarding passes. We tried getting our boarding passes before hand and couldn’t succeed doing it online. The lord was kind and allowed for me to arrive in Mexico to see my mother 1 hour before her passing away. This airline and their crew is heartless. You made us purchase 3 more tickets and send us to Mexico City where we had to spend the night at the airport to then catch another flight to our destination the next day. Sadly enough my mother passed away 1 hour after our arrival but I could of been with her long before if we would of been given our rightful opportunity to board the plane we had purchased the tickets for sense we were there with plenty of time to catch our flight. We lost our money but most of all were so sad to learn of how this airline works. You are thief’s!!! You sell tickets knowingly that you will make up all kinds of excuses for people to loose their flights. I will strongly discourage everyone I know to fly with volaris. You are awful individuals.
Volaris una gran compañía de vuelos excelentes
by Guerreriño on 2021/10/21 14:00
Tal ves para otras personas volaris no es la mejor compañía de vuelos internacionales Pero en mi punto de vista es la mejor compañía de vueloS internacionales Buen servicio de vuelo👍🏻🎉❤️
It should be easier
by Loserwiner on 2021/10/13 13:32
I am a phone/ computer savvy and I found it somewhat difficult to use the app
The worst ever
by alexlozano1 on 2021/10/09 21:17
The worst I put all my data and I could not get the birding pass
Datos personales
by RubenRuiz5 on 2021/10/09 18:53
Muchos otros apps guardan mis datos personales, tales como nombre, teléfono y correo electrónico. En volaris tengo que ingresar la información nuevamente cada vez que entro.
Boarding passes
by vdiazapa on 2021/10/08 15:52
I can’t see my boarding passes only partial
Great App!
by `bettissF on 2021/10/07 15:38
Easy to check in
Compra de vuelos Inter
by ainza1 on 2021/10/07 05:41
Bastante fácil la realización de la compra
Maleta
by gorditav on 2021/10/06 16:11
Vole el 25 de Septiembre para puerto vallarta y al levantar mis maletas la maleta mas grande me la maltrataron muy feo le botaron las dos patitas para ke se pare la maleta y me dijeron ke la reportara y fui y le sacaron fotos y todo y me pidieron mi información y ke me ivan a contestar con un correo eléctrico y si me contestaron para desir me ke tenia 300 pesos de crédito y lo podía usar en un ańo mi pregunta es yo puedo comprar una maleta con 300 pesos mi maleta era la primera ves ke la usaba estaba toda maltratada por ke ellos la maltrataron las avientan sin importancia cuánto paga uno por ellas no se me hase justo ke no le tomen cuidado alas maletas.
Confusing
by Valebtina214 on 2021/10/05 19:13
Carry on
Asientos
by qjagbdu on 2021/09/27 07:06
Complicado asignar asientos por más que trate nada
Reclamo por invalides de mi crédito
by gustavo el pocho on 2021/09/25 05:08
Me isieron mi crédito no válido no se bale mi vuelo de diciembre ustedes. Meló cancelaron no yo eso es muy injusto
Mal servicio
by rtydxc on 2021/09/20 04:14
Muy mal servicio
Horrible
by 😝 horrible on 2021/09/17 23:47
Horrible servicio es puro robadero de dinero por ponen cada escusa para cobrarte de más te sale muy caro el viaje por volarís es la peor aerolínea que puede aber
Horrible customer service and the app
by garciajacob77 on 2021/09/16 02:53
I tried to check in on the app so many times and says error so called customer service they couldn’t help me that just said that I have to do it at the airport and I went to the website says same thing error and the other time I paid for flight atendebts for my kid and this guy didn’t help my kid with the luggage tha only reason I still use them is because they have flight straight from Oaxaca Mexico to Los Angeles because of my parents
Pago
by Mr. G+ on 2021/09/15 19:12
Fue un problema de 6 horas para poder hacer pago con tarjeta AMEX. Favor de solucionar
Me gusto
by Draffa Tunkin on 2021/09/14 18:21
Buen trabajo mejoraron su app
Excellent crew.
by jcast39 @ msn. com on 2021/09/14 11:32
I just travel to Guadalajara 2 weeks ago, and I have a super experience traveling in Volaris. I would like to let the company know that they have an excellent crew, that make my fly enjoyable, and the Captain make very smooth landing. Thanks very much, you have earn my trust.
Viaje
by rocxipazu on 2021/09/13 17:12
Viajar con volaris para mi ha sido excelente experiencia
CEO
by Sahufer esta aqui on 2021/09/10 04:33
Me gusta el servicio que siempre nos brinda esta aéreolinea
Bad customer service
by evilduva on 2021/09/07 15:18
Horrible service, they answer me days later every time I try to contact them, also at the airport they broke my suitcase and I couldn’t get any kind of compensation from you, my flight to return home got cancel which made me lose a day of work, time and money and again no compensation of any kind Volaris just don’t give a crap.
There is not option to add a car seat.
by RodriguezNJ on 2021/09/06 22:56
At the airport I was told that I needed to pay a baby combo in order to bring a car seat, a stroller and diaper bag however there is no such option either on the app or volaris website.
Mucho mejor que por el sitio de web
by carlos317484 on 2021/09/06 18:39
Mucho más fácil que por el sitio de web. Un app muy bien hecho. Felicidades
Terrible customer service hotline
by Himes342 on 2021/09/04 18:28
It would be helpful to speak to a representative via phone
Vclub
by manolfubia on 2021/09/04 00:16
It would not let me change the passenger name if I wanted to purchase tickets with vclub. I tried to get vclub for the other passenger but app does not have that option.
Viaje Leon-Chicago
by AntonioDiaz3 on 2021/08/31 17:39
Deje de usar Volaris hace tiempo por muchos problemas en diferentes departamentos. Volví a intentar y quedé muy satisfecho con el servicio en conjunto. Solo en el abordaje hubo confusión y desorden. Y un empleado revisando documentación, autoritario y de muy poca ayuda para resolver dudas. En general, volveré a utilizar la compañía Volaris. Gracias.
Tried to many times to book my reservation and I was not able to
by Super Effective Service on 2021/08/29 04:23
I tried to make a reservation and spend 3 hours trying to book
App
by Alondrarj on 2021/08/27 01:52
This app is so easy to use, I was dreading having to go and get my boarding pass at the counter..
Llyrqeweeeqq qvcvcaQ was
by 😴😆☺️ on 2021/08/26 22:48
I
Horrible
by Bleu12679 on 2021/08/26 14:28
The app is horrible. Multiple times it gives me login incorrect even though I enter the correct login information. I reset my password and still multiple times it says invalid login. Also when trying to make additional purchase for extras it doesn’t take my payment method Continuous getting error message. It’s a hassle and a headache.
Landing status
by fermin f on 2021/08/16 03:11
Before flying with volaris make sure you are well advice about your flight and their policy because once u get towards your destination they will charge u an extra fee to get ur luggage’s back to you.
Volaris
by kkhgdsfhjj on 2021/08/14 22:19
App very difficult to navigate lags a lot.
Eficiencia total en la app
by Pareja de vacaciones on 2021/08/14 15:33
Muy buena experiencia ha sido Volaris, lo recomiendo
Edit name
by pat..pena on 2021/08/12 00:53
I couldn’t edit one of the passengers name to match passport.
Unreliable app
by joe momma chingon69 on 2021/08/11 18:20
Unstable app
Don’t pay extra to choose seat
by RespectYourCusomers on 2021/08/07 02:18
No paguen extra por elegir asiento, siempre te sientan donde quieren y el dinero se lo clavan. Don't pay extra to choose your seat, they seat you where they want, & the airline keeps your money.
Impecable!!!
by Anmarcp on 2021/08/07 00:38
Adoro esta aerolínea, la puntualidad, atención de su personal, la App súper fácil de usar.
Pésima
by suskar on 2021/08/06 04:33
Se borra tu información y no te deja ingresar ni con tu usuario ni con tu contraseña.
Humanidad
by alkey cat. on 2021/08/05 23:59
Gran tristeza que de Mexicano a Mexicano no se puedan ayudar no olviden que Lejos de tener un precio o ser un numero no olvidemos ser humanos simpatia el uno por el otro ahora puedo ser yo quien ocupe la ayuda y manana tu!!!!!!!
Horrible, unorganized airline
by GGRA920 on 2021/08/05 00:22
This airline deserves zero stars. They book many flights at the same time, and the lines are ridiculously long. Volaris sent me to the boarding zone without having checked in my luggage. I ended up having all my creams and shampoos confiscated. Thanks Volaris I thought I was saving some money but I’ve had to spend over $200 to replace the stuff that was taken from me. I will never fly with this horrible, unorganized airline again!!
Works well
by Bizjetpilot on 2021/08/05 00:10
I think the website must have been updated because I went through the flight selection and options with no problems!
Volaris
by marin1202 on 2021/08/04 18:56
La linia la recomiendo
Works good!!
by Goest Ryeter on 2021/08/02 23:01
Everything has been very cool with the App and Volaris. My 2nd time flying with Volaris. I am looking forward to my trip flying on Volaris!!
Prices
by zdelao on 2021/08/02 17:09
I love the app but prices always vary so much and I had to pay $100 more on the app.
Very happy with the app
by 🦠ing sosa on 2021/08/01 16:22
The app works really well I had no trouble working it super easy to check in explains everything should be carrying on her with you at the airport I really liked it . Now the plane and the flight the seats it’s another story with a really bad rating smh 🤦‍♂️
La peor compañía del mundo no vueles con ellos
by chulod on 2021/07/31 15:57
Basura
Todo muy amables y todo en orden y atienden muy bien
by chivita 1000 on 2021/07/30 14:32
Muy amables en todos los aspectos 100% recomendable esta aerolínea
Decepcionado
by H&J&T on 2021/07/26 19:00
Estoy muy decepcionado con el servicio hacía el cliente de esta aerolínea. Mi novia y yo compramos boletos de ida y vuelta pero desafortunadamente no se pudo realizar el viaje ya que ocurrió una emergencia familiar el cual era de vida o muerte. En ese caso no podíamos viajar así que hablamos con un gerente y nos dijo que no se podía hacer nada para devolvernos el dinero o simplemente cambiar los vuelos. Desearía que esta compañía tuviera más compasión hacía los clientes porque hay circunstancias que no están en nuestro control. Los boletos los compramos con nuestros ahorros de mucho tiempo y esfuerzo, y Volaris no tomó en cuenta nuestra desafortunada situación. No pienso realizar futuros viajes a través de Volaris. En esta aplicación es muy difícil contactarse con un representante ya que solo puedes mandar mensajes por whatsapp con un robot en entrenamiento. Pésimo servicio.
Felicidades:
by Alfredo MarCam on 2021/07/26 03:32
Para mis necesidades,un excelente servicio en toda la extensión de la palabra. Bendiciones.
Worse customer service by phone
by Gallo23 on 2021/07/26 02:46
Worse customer service by phone, change itinerary no matter if is a spacial or not, they are rude a nasty over the phone
Mi viaje a Oaxaca.
by wow12000 on 2021/07/24 17:23
El servicio fue excelente. Gracias
La peor línea aérea del mundo
by pacoacuna on 2021/07/20 18:51
Son una porquería desde que compras y vuelas y llegas Se dedican a engañarte, robarte, estafarte
Obtaining Boarding Pass
by Mary, Oregon on 2021/07/19 22:54
The system kept redirecting me. It should be easier to obtain ones information by having the date of birth and full name.
Extra bags
by Kittycar1 on 2021/07/18 21:24
I decided after I got my tickets to get an extra bag. I purchased it and it only gave me a bag for the way home. I tried three times to get a bag for my trip to my destination. Finally while checking in to my flight to get my boarding pass I was able to get a checked bag for 850 pesos but check out is 1,500 pesos. It’s a little frustrating and more expensive than the first bag.
Always helpful
by Spencll26 on 2021/07/17 01:42
If I ever need any help or assistance be an American. When I goTo Mexico or four nation. Valores is allways there to help me out
First and last time
by Chapinabella's Itune Store on 2021/07/16 21:16
The flight was still there we still could board previous connection made us late but we made it even the employees came out all they had to do was let us in other airlines have in the past we still stood there plane still connected all volaris cared was to charge more money. You probably sold our seats and charged us more .
Experiencia dolorosa
by owfull service on 2021/07/15 21:43
Tienen todo para dar un servicio aceptable al cliente, internet y servicios telefónicos. Pero ambos son bastante deficientes. Toma horas hacer una reservación. Sé que no harán algo para mejorar su servicio, pero de todas formas se los comunico.
Lo peor !!
by Eduardo Santillan on 2021/07/15 19:46
This app never ever works and they try to make you pay for checking you in
Excelente
by palomo 79 on 2021/07/14 17:58
Excelente aerolínea muy amables y atentos
CHECK-IN IS NOT WORKING; please advice
by Luanaosuna on 2021/07/14 03:10
I tried checking in but I couldn’t go further than the seat assignment. There was no option to skip the Seat assignment even though I did not want to pick one so that I would not be charged for it. Therefore, I could not continue with the check in— please insert a skip/ not assigned seating. Thanks
Please do not book with this airline !! The worst customer service I have ever seen ,
by Mr.Romo-T on 2021/07/12 00:48
Volaris made it my worst experience ever i wish they had the option for negative stars
Worst Experience
by t(6 on 2021/07/07 20:46
they scam me for a ticket sold me a higher price and were rude didnt help me out printing my ticket worst experience not trusting volaris
Bad
by Jach619 on 2021/07/06 18:20
Do not fly with this airline, they are horrible flight sucked paid extra to chose my seats and they ended up changing them and giving me crappy seats they are a rip off and you cannot get ahold of anyone so that they can rectify the situation.
It was great flying with Volaris
by jessedakota on 2021/07/06 16:33
Had a great flight everything went smoothly.
Not easy to book
by EAlanize on 2021/07/06 03:38
I wanted to get pay for logged for my departure and for my return and it was really hard to know if the logged was added to both before I paid. Once payment was made I noticed that logged was just for the departure I am not really happy with that because I also wanted it for the return.
Me cambiaron mi vuelo
by gigi15-1973 on 2021/07/04 08:11
Me cambiaron mi vuelo sin avisarme y mi hermano ya había pedido la mańana para no ir a trabajar pero pues ya tube k buscar quien fuera por mi
Worst airline in the world. Fly southwest instead
by the real deal flyer on 2021/07/03 19:22
The worst airline in the entire world. They will try to screw you in every way possible by charging you for ever at every step at booking at checking in at the gate. You will never have the feeling of flying with a good airline who respects you and accommodate you to create a pleasant experience. That will never happen with Volaris Fly Southwest. Southwest will not screw you over with baggage fees or change fees or treat you like crappy at the gate when boarding
Unable to retract CBX tickets
by John Valentino Cruz on 2021/07/01 16:54
I purchased tickets & CBX passes. When I was getting ready to download passes for CBX, i was not able to download passes because according to my confirmation CBC passes could not be found. Confirmation order clear indicates tickets have been purchased Para tu vuelo con número de reservación QFUHSK Advised: buy tickets from CBX directly at time of flight, readily available
Viaje
by Ramjc on 2021/06/30 19:02
Muchas gracias
Misleading
by Maribel1489 on 2021/06/30 14:59
I don’t like how you have one price on the app and another on the website. Feels really sketchy to me. Have encountered very rude flight attendants and ticket boot workers in the past especially in Tijuana.
Checking in online
by steph 123456722 on 2021/06/26 17:40
Super complicated
Volaris App / customer service
by joan s 90 on 2018/11/18 05:02
Volaris application not helpful at all I tried doing the check in for 2 passengers however I was unable to do so due issues with their app, a message comes up to call customer service for further assistance so I did. An absolute waste of time the representative who I spoke with mike from Ciudad Obregón was not helping at all. All he said was to try the check in on the website after I had explain to him that i was unable to do it either on the app or on the website I was referred to the airport which I find ridiculous if me the flyer want to expedite the process by checking in online and if the website or app isn’t available they shouldn’t give us the clients the run around that should be able to assist when you contact their customer service call center. Horrible customer service
Extremely disappointed
by pynhdez90 on 2021/10/21 15:09
I am very dissatisfied with the service you offer first of all there is never an answer from your airline no one to talk to. My family and I purchased tickets from volaris to fly into Guadalajara from Dallas drove 4 hours to catch our flight arrived to the airport 1 1/2 hours before flight departure and we were not allowed to board the plane they said flight boarding had already closed and would not give us our boarding passes. We tried getting our boarding passes before hand and couldn’t succeed doing it online. The lord was kind and allowed for me to arrive in Mexico to see my mother 1 hour before her passing away. This airline and their crew is heartless. You made us purchase 3 more tickets and send us to Mexico City where we had to spend the night at the airport to then catch another flight to our destination the next day. Sadly enough my mother passed away 1 hour after our arrival but I could of been with her long before if we would of been given our rightful opportunity to board the plane we had purchased the tickets for sense we were there with plenty of time to catch our flight. We lost our money but most of all were so sad to learn of how this airline works. You are thief’s!!! You sell tickets knowingly that you will make up all kinds of excuses for people to loose their flights. I will strongly discourage everyone I know to fly with volaris. You are awful individuals.
Do not get the app!!
by Jess-ii on 2018/08/23 21:07
Their service just keeps getting worse! They push for you to get the app for easy check-in, however, a new policy came in (info given from a volaris representative) where the app will automatically assign you your seat. The problem is if you have a different reservation number then your partner or family members it will not allow you to sit next to them unless you pay a fee. It will assign you in the middle or the end of a row with random people and if you try to move up one row it will still charge you! Also, if you check-in as soon as it is open you will be automatically assigned to the last row and the system works it’s way up. Calling their customer service phone is a waste of time, they will NOT help. This last trip the app would not allow me to check-in everyone, there was a glitch and it only gave me 1 boarding pass out of 3, I called volaris and they asked me try online instead of the app. I listened and a system notification came up that said “please call our customer service for assistance” I read it to them and they told me to try again in a few hours and hung up. Lastly, the flight prices in the app are not the same as the website so make sure to check both, one may give you a cheaper price.
They only give you water
by Chicago Wayne. on 2019/04/24 21:20
Like the one review I just read. I always book the minute I can. And they gave me the very last seat. In front of the bathroom. I fly Southwest Airlines. A few times a year. from Chicago. To Florida. Almost as long a flight. 3 hours. Or so. To Mexico City. And some real low fares, most of the time. And besides the two free checked bags. And one carry on. They give you two kinds of snacks. And sodas. Or other juices they have. But not here. When I asked the guy. If a drink was included. Maybe because of the engine noise. He did not hear me. But He did say yes. So. I opened the drink. While saying. What kind of chips do you have. He shows me two. I took one. They he starts pushing buttons on his hand held computer. And tells me. $6.00 I said that’s why I asked you if it’s included. He said no. I gave him back the chips. But kept the $3.00 drink. Because I opened it. One time later. They went by so fast with water. I did not even try to ask for any. On the way home. I said. Is there a charge for water. Again. No. And there really wasn’t. I will check other airlines next year. Before I book with them again.
Awful customer service.
by Dont fly Volaris on 2018/03/28 21:21
First I was robbed from a seat I had paid online but was not given to me and was changed at the counter. Once boarded and being on the runway for over 35 minutes, the pilot announced that the aircraft had a computer issue that was going to be fixed in 15 minutes. Several hours later, we were still on the runway with the same issue and NO ONE giving us an explanation. I, along with other passengers, decided to get off the plane. NO ONE aided us with the process and refused to give us any refund or accommodations on another flight. I had to buy another ticket on another airline due to your non-compliance and lack of communication from your employees as to when the flight would leave and if the conditions to fly were optimal. The basic needs were not covered on the plane and there was not even water to use the restroom. This appears to be a usual practice of your airline. I expect a full refund of all the charges for this flight. I will also submit a complaint to the Federal Aviation Administration. This definitely was the trip of hell.
Wonky
by OC Pilates on 2018/04/09 15:27
I fly Volaris about a dozen times a year and I enjoy the flights, check ins, etc but I just wish they would hire some competent people to sift through their app and website and get out all the kinks. When I book I have to use the website to find my ticket, then go to the app to try to buy it but I typically can’t and have to call and they can’t help because I’m a VClub member. It’s a real hassle. The app worked great till about mid last year then it got all wonky. I use it to check in and for my boarding passes but just last week I tried to get an extra bag checked in for myself and my two kids. It would let me purchase extra bags for myself and my daughter but not my son. Don’t know why, but it’s those kinds of things that make me down grade it’s rating. Sometimes the price is different too on the app compared to the website - typically cheaper, so that’s good but why they can’t just figure it out is beyond me. I’ve been giving this feedback to them for several years and nothing’s changed - if anything, it’s gotten worse.
DO NOT FLY VOLARIS
by Don't Fly Volaris on 2021/01/07 19:34
This airline has the worst customer service ever. I wasn’t sure how many bags I was going to check in so I decided to wait until I got to the airport to check them in. Well at the airport they said the flight was full and I could board the flight but I would need to leave my bags behind ... I mean what???! That was after they had already charged me for printing my boarding pass. I then asked if I could get another flight, they said I could fly the next day but with out my bags again 🤦🏻‍♀️ But wait then they said “oh never mind there are no more flights”. They also suggested I have my bags shipped home. Where do they get these people from?!! ... I called the airline to see if the customer service department could help but guess what??! There is no live customer service rep, you have to email and wait to see if someone can help and either get a refund or a different flight. Don’t believe anything this airline tells you they make up rules as they go and they charge you unnecessarily for every little thing. Never again!!!
Volaris App
by ilovebarneyyhoee on 2018/02/26 00:11
When it works, it’s fantastic. I have sent multiple emails to fix all the glitches that affect the app. Email vclub@volaris for help and give them time to respond. Provide them w yr email so they can clear any glitches on your account. They have fixed my problems. Don’t book anything that does not look right. Never turn back to make a change cause the app will appear that u made the change on a name or order but will not actually make the change. Best to start over. Good luck, just stick to their travel specifications and you will not have problems. I love Volaris and use them for every trip from small towns to paradise like Cancun.
Volaris
by alma bailon on 2018/02/10 17:55
The airlines quality it’s up to the standers, but their website leaves a lot of room for improvement. They offer insurance for the tickets they are completely ridiculous. I bought insurance for my tickets and when I asked for the changes it cost me more to make the changes then the actual ticket and insurance together. If you Fly through them, do not buy insurance or any extra packages their advertisement is extremely deceiving. Pay for extra luggage at the window and nothing more. Do not buy hotel or rental cars which are the same when it comes to false advertisement. They advertise Car Rental’s for seven dollars a day and when you get there they charge of $40 insurance, so there is no savings. It’s about $40-$50 for an economy car, up to standards in the US but kind of pricey for a Third World country. Overall a good experience while flying, but I really bad experience when it came to redeem my insurances and pay for my rental car.
TRASH !!!! HORRIBLE ! DON'T USE THIS AIRLINE!
by Super_melanie on 2017/11/26 20:58
I never write reviews, but this airline is absolutely horrendous. Our flight was cancelled due to weather conditions, but the staff failed to let anyone know about it until we got there even though they knew they were cancelling it an hour before! They told us to come back the next day for a flight at 11pm but didn't give us any info on our new boarding passes. They called once that day to let us know that the flight had changed once more to 1:30 am but still no boarding passes. And on the site it said that our first cancelled flight had left. After that the "office " was closed and there was no way to contact anyone in this airline. We showed up at the airport to receive help and they told us that all Volaris staff was gone and that they couldn't do anything about it. Never using this airline again ! Flights change all the time and that's fine but the service here is nonexistent!! And I should know I work customer service
Terrible experience.
by crisgarxia on 2020/12/21 06:35
I’ve flown with volaris before and had no complaints. However, this year I purchased my ticket to mexico over a month ago and my flight was supposed to be on Dec. 19th 2020. I checked in 24 hours before my flight, i got my boarding pass and everything seemed fine. The day of my flight I show up at the airport and they tell me that the flight i was showing them my boarding pass for was not there. “Oh that flight isn’t here, it’s not happening” Like what do you all mean it’s not happening?! Turns out the flight was cancelled and they didn’t send out an email or offered to reschedule my flight, completely ignored the fact that I and others were counting on that flight and were showing at the airport. I had to go back home (spent like $60 total on ubers that night) Horrible experience, never flying with volaris again.
Vclub Membership Issue
by Volaris Frequent Flyer on 2018/05/19 14:55
Volaris is great when it comes to promotions however, I have repeatedly paid for VClub membership (yearly since 2014) and every time I go to reserve a flight -with the discounted vclub membership price- I am told I am not a vclub member and am prompted to purchase again. This happens, every, single, time. I have to email (only because there is no direct call line) this department and refute the error by proof of purchase from my CC statement and wait a minimum of 24 hours for the error to be fixed. This is a severe annoyance as some of their flight deals are only offered in a 24 hour span. Their repeated errors have caused me to miss purchases I would have otherwise made. To make matters worse, I am only met with an apology for “the inconvenience”. I am not looking for a voucher however, when this is a repeated process (+5 times) I would hope a major airline would offer more than just their words.
DO NOT FLY WITH VOLARIS AIRLINES!
by Itsmekaren on 2020/10/09 23:13
This airline is, by far, one of the worst airlines I have ever encountered. They try charging you on anything they can find. I was 2kg over on baggage and tried charging me 1,700 pesos. Then it was 1kg over and tried charging me the same; they said it didn’t matter if it was 5kg or 10; it was 1,700. Then, I decided to take stuff out because I was not giving them any money. Then, everything was fine and was just under 25kg. Afterward, they weighed my carry-on baggage, and was just under the limit as well. But then tried charging me for the dimensions, that it was too long. And it was better for them to charge me there than upstairs because it would be more expensive. I decided not to pay and was not charged upstairs! Do not be fooled by this airline! SAVE YOUR MONEY! they will try finding any little thing to charge you for it!
Off and on
by Rkbmd on 2017/10/26 20:42
Have to know how app works- will Automatically set you up for trip assistance and for an extra bag and you have the know how to go into each site and remove them – calling the call centre for help is also hit or miss –You’re usually get somebody that has no idea what they’re doing- they will give you a story just trying to satisfy you but not getting the problem solved – lots of work needs to be done in this company as far as customer service is concerned Definitely the training of employees is lacking- need to get someone to train that knows about customer service
Customer Service
by Mhaanes on 2021/03/25 23:00
Volaris needs to learn the meaning of compassion and helpfulness. I travel almost every month on Volaris. With that as you can see I have a lot of reservations to deal with monthly! I must have book my ticket and my family tickets on 2 separate flight by accident, so when we were about to board, Volaris advise me I had a separate flight from my family, that I was not allowed on the flight and that I would have to rebook and pay again for a flight 7 hours later! My family had to fly alone and I am the mother of the family! What Volaris did to me and my family is so heartless, I should have been helped correct the issue, the employees of Volaris have NO compassion for their traveling customers- the customers are what gives the Volaris employees jobs security! I hope the President of Volaris reads this message and make a change in how they treat people with situations that are correctable and learn compassion for others! Volaris is a cheap airlines but a terrible customer service airlines without any empathy or compassion for others when problem arises they want nothing to do to help the traveling passengers! That’s why the DOT department of transportation has voted them the worst airlines in the world!
Not happy
by jose oquedo on 2020/11/05 21:59
My flight was canceled I lost days due to the poor communication the airline has tours their costumers. I revived the cancellation notice two hours prior to my flight not professional enough. The communication at the airport is very poorly managed. I was offered another flight but it was ridiculous traveling. I wasn’t going to risk flight 6 hours to another south state of Mexico and come back up 7 hours next day. This is very poorly managed, I understand sometimes there’s bad weather conditions but in this case my flight was at 2 pm which the weather was on the 80’s on both sides of the cities I was traveling from. Nonetheless my hotel still charged those day I wasn’t there to celebrate my birthday trip. I will never recommend this airline to any of my friends and family from the USA to use this airline services.
Corrupt company do not book!!
by travel kb on 2021/11/04 00:22
How can I give zero stars?? This company has no morals or standards. I booked a flight to Cancun and needed to adjust my return date. There is no way to do this on the app or website and there is no phone number. My credit card ended up filing a dispute with them and responded saying I couldn't cancel my flight. But THEY canceled my flight. My credit card paid them for my flight after this and they refuse to acknowledge they were paid and will not refund the money. I filled a complaint with the department of transportation and Volaris finally called me. Only I couldn't Answer so I emailed them to call me after 5. They called and I answer after 1 ring and they hang up. Then send me an email that they tried to contact me "several" times. They have no intention of contacting me. $587 stolen from me!
App not working and website not working to check in
by Upsetting Not Wirth the App on 2020/10/24 18:30
Your app is not working to allow passengers to print boarding passes to avoid the lines at airport. Your website is also an issue, it does not allow you to check in on the website itself and get your boarding pass ahead of time, even though you receive an email notifying you that you need to check in. What the purpose of sending an email if the website not the app work! I’ve seen other reviews and it seems these are ongoing issues that have yet to be resolved over a year ago!! Very disappointed and there is no easy customer service number to find and call. Also there is a problem with resetting the password every time you reset it, it says invalid!! Very frustrating! Aweful airline!
Review of Volaris
by 16trip16 on 2019/06/30 22:07
Have flown first time from Merida to Mexico City....couldn’t have been a nicer flight considering how large it was...there was a flight attendant name Jesus Daniel who was extremely helpful with a smile on his face the whole trip...he is a good guy for your team...maybe give him a bonus!! And actually all the attendants did a wonderful job and now that we know how many places Vilaris flies to we will be booking again for sure...thank you for such a clean plane and enjoyable flight...I never ever give reviews but felt this needed praising!!! Thank you all
Sad and frustrated
by jorgehdez15 on 2019/01/26 00:26
My son just returned from Guadalajara on flight FEFEFH his name Miguel José Hernández his play when he opened his bags here at home he noticed that his PS4 1TB, 2 controller, 1 HDMI cable controller cables 6 games including call of duty and fifa 19 where all stolen including Mexican candy and other souvenir when we called to complain operator said I’ll give you 1000 credit for your next flight :( you can imagen how we felt know we have a police report and we are willing to go and speak to a volaris superviser or some one that can help us :( thank you for your time :(
Terrible Service
by CM_9 on 2018/10/18 00:12
I’ve been waiting on my refund for over a year. Every time I call, I get the same answer over and over again “I put in a request, there is nothing nor that I can do.” I can never speak to a supervisor or manager because it is not allowed. It does not sound like they document any of the information given to them, I have been REALLY patient and I have provided them with the information they need and sent it to them multiple times. They will never provide a follow up email to let me know what is going on with the refund. I even had them speak to a couple of corresponding people and volaris does not listen, it’s like they want to do what they want to do! I would give them no stars if I could. This airline is terrible, they do not CARE about their customers what so ever!!!!!
If you think of flying with volaris don’t!
by Jorge_659 on 2021/02/18 18:04
On my way back from Mexico/ Guadalajara to Orlando I had a terrible experience, I nearly miss my flight because of the terrible staff they had going on, plus if you need any help from them they won’t help you out, you’ll be on your own with problems that aren’t even your fault. So if you think on traveling with I personally will tell you not to. It wasn’t only me who they did it to. A whole bunch of people went through the same thing I did all in one flight. Plus if you want to complain they won’t except their faults. This would be the last time I travel with them and if someones reading this I hope you reconsider booking with them, it’s not worth your money loosing precious time.
Mixed Feelings
by Ltcitxgxhlcr on 2017/09/17 01:25
I love flying on Volaris and think their service is excellent. But I don't like that when you book online (or on app) it automatically charges you a little over $8 for onboard 1 medium-sized bag instead of having it in default for the free 2 small-sized bags. You can't even see that you've been charged on the list of charges. You have to know to click on the luggage option to change it to the free ones. I think that's really sneaky of Volaris to do to its customers and I don't like that at all. I don't fall for it because I investigate any extra charges, but other people might not even know they're been charged automatically for something extra.
The are ok
by G.frowdo on 2020/03/05 15:09
I fly with volaris at least once a year the most recent time they had canceled my plane take off time and i had to call to reserve another one a day before so i lost one full day of my vacation and had to make arrangements to get picked up over in mexico after hassling the operator they finally agreed to give me 200$ worth of credits. Fast forward 6 months when i try to make another reservation with the 200$ credit they said they only lasted a month but they never explained that over the phone, wish they explained everything i woudved bought 200$ worth of food on the plane or extra bags.
Don’t travel Volaris
by Zulma G on 2020/01/04 02:56
Worst airline don’t fly with them used them for the first time and definitely last!!!! Traveled from Tijuana to Merida round trip both way had a layover and all 4 different flights were delayed!!! The staff in counter service in Tijuana the worst I’ve ever experience.. very rude, unorganized, not willing to help, asked to speak with supervisor and was told that I needed to go find him! Extremely poor customer service definitely! We were not the only ones experiencing this service it was all traveling passengers all you hear was passengers complaining and Volaris staff arguing with passengers! PLEASE DONT TRAVEL WITH VOLATIS I’M WARNING YOU OF A NIGHTMARE EXPERIENCE!!! well worth spending the additional money but traveling with Aeromexico where they treat their customers with respect!
Same issues for me
by por favor abran otra aerolinea on 2020/04/30 20:46
My flight was changed and I only found out as I tried to do my check in. My seat selection was lost so I was prompted to call. After waiting on the line 2 hours, the line was disconnected, I redialed and they were close. To top things off, every time I called, there’s a recording offering a Web Link for faster service, guess what? The link routes back to Volaris’s Web Page, so here I go again. Now it’s preventing me to post this, “enter a nickname”, so all are taken...I’ll keep trying...Let’s see what happens if I tap all the stars
Horrible!!
by Alesita14 on 2018/11/01 06:45
Do not get this app. They have horrible rules and regulations that don’t have a purpose. My father needed to fly out because his mother was dying and was unable to due to this app. The app is on my phone so the ticket went under my name. I called to get the name changed. Every time I called I was given a different reason for why it could not be changed. It’s a scam they have very poor customer service and are not aware of their own policies. I should have been given the same answer every time if there was an actual rule but instead I was given multiple answers and none were helpful. Then they proceeded to tell me my money would essentially be thrown away because they could not give a refund or change the name on the ticket or change the flight.
Covid Review
by Rosie369$ on 2021/02/16 14:50
I’ve used this airline 4 times in the last 5 months and their COVID procedures are terrible. They barely clean up the trash left behind from previous trip. The first time I found the seat in front of my face stained and second trash covered in gum in the pocket in front of me. They will fully book the entire airplane so you’re sitting shoulder to shoulder to a stranger. They require you to have a mask on the entire time (of course). But what upsets me is when you’re arriving they will tell you not to stand in the isle to maintain the 6 ft distance?...They do provide you with hand sanitizer when asked for and after the food cart passed. And yeah they still provide snacks which I was surprised since the bus’s in Mexico removed them due to COVID.
Call center won’t assist
by SnowishM on 2019/11/05 17:31
I have been trying to book a Plus fare flight for 24 hours now. I have used Chrome, Internet Explorer, Firefox, cell phone, laptop, I enter everything and when it comes to Pay My Trip, it does nothing. No decline, no incomplete transaction, nothing. I call the call center, the first question they ask is “are you having a problem with payment on the website” and then say they cannot help with Plus fares over the phone. Their advice, exit and renter. I have done that for 24 hours now, probably 10 times and they can’t assist over the phone when they claim nothing is wrong with their website. And, this fare I am trying to book is not an Ultra Low Cost fare. Very disappointed
Took care of us
by israelfashion on 2018/07/27 00:16
I have used their airline service for many years now. So far they’ve been great and they have taking care of us each time. There was one time when the flight was canceled and they gave us an option in which we could take a different flight that same night or give us a nice hotel room with dinner and breakfast included. We choose the hotel. Next day they picked us up and take us to the airport with no problems at all. The best Mexican airline.
Worst experience ever
by jessie childs on 2020/11/06 22:30
It is baffling to me how many problems I’ve had in the last weeks dealing with this airline and just one single plane ticket. You guys are trying to scam people and booking two reservations for one person and also forcing me to pay for my carry on twice. I had dealt with the duplicate issue with my bank and it was finally taken care of, then when i try to check in to my flight it says my flight is no longer there and now it’s only the ticket that i had cancelled. So now i have absolutely no idea what is going on and I have filed fraudulent charges with my bank and they will be dealing with this very shorty. This airline should NOT be able to get away with this!!!!!!
All my emails already exist
by Juan Fer M on 2018/10/10 03:50
I tried creating a new account with the app, yet there would always be a different error message. I first tried linking the app to Facebook, however the app would tell me that my user or password were incorrect, I was not even given the choice of a password so I obviously felt confused. I the tried creating the account with three different emails, all would show the same message saying that my user already existed with that email and that I should try logging in, however when I try to login the error message about my user or password would show again. I tried the Forget My Password to retrieve the non existent password and did not receive any email in response. An over all faulty service...
WORSE AIRLINE EVER
by UnHappyCustomer9999 on 2021/02/03 15:48
never ever use this airline i had the worse experience with them, me and my dad were trying to fly home from mexico we showed them the negative test result like they asked but then they pushed and said my dads was the wrong test and they won't let him on but they were more then willing to let me on with the same test and my result was positive, they don't care for customers they were willing to let someone with a positive covid test result on the flight no questions asked but they didn't wanna let someone on that had the same test with a negative result ? and above all that they didn't wanna give no refund or help up move the flight date i would never use this airline ever again
Fast and easy to purchase using Volaris App
by Tarzan@1341 on 2021/11/11 12:31
I was able to quickly look for and book my reservation using the Volaris App. No problems or issues booking my travel needs. A lot more easier and convenient than on the website using the computer. I recommend using the app instead of doing it on the computer
Inconsistent, rarely works
by jsmassoc on 2018/08/02 20:46
Rarely works for complete booking. I fly frequently between Guadalajara and Chicago. Locational he is allows me to search all Chicago airports. But usually I must select between the two airports. This makes booking a flight very difficult. The app does not allow me to login using my ID and password. There is no place to reset the password. There is no way to contact help while booking a flight In checking flights several times because of the inconsistencies in the search, I get very different flights and very different prices on the regular basis. Flying with Volaris has been a pleasure. Using the app and website have been dreadful. The alternative is Aeromexico. More expensive but much more competent
Not the best company
by Joyjoy815 on 2019/06/11 19:56
I had to purchase my tickets through the app because their website would not let me input the birth year (2006) for my minor. I called Volaris and they did not help. The app was the only place that let me purchase the ticket for my minor but it also cost me more. Tickets cost more on the App. As a family I wanted to sit together with my two kids so I also had to pay extra to be guaranteed that we’d be put together. When I was finally going to check out I had to create a Visa checkout account or else I couldn’t purchase the tickets. Took forever and I had to pay more. My flight back won’t be with Volaris.
No captain for our flight
by Jesus Aguila on 2018/07/12 10:00
This is ridiculous, we have been waiting for more than an hour to board and no announcement to tell us what’s going on what so ever. We ask the attendants and they said that the captain did not show up. How in the hell do you have a captain/pilot not showed up. Need to hire more professional people Volaris. Especially people that can provide updates since no one said anything or gave updates until we asked. Then they changed the gate from B10 to D4, across the whole airport. Very disappointed, this is ridiculous. I travel a lot and this by far is the worst way an airline has handle a delay. Not happy, I would give volaris 0 stars but the survey does not let me.
Cheapest service and super inconvenient
by #happyproudmama on 2018/08/26 19:55
I scheduled a flight from Guadalajara to Denver and they put me on a connecting flight that was imposible to catch from the Mexico City airport. Volaris accepted that it was imposible to catch the flight the way THEY scheduled but I was still responsible to somehow make it to the connection. I was supposed to be at my new job the day after I was scheduled to land in Denver but they did nothing about it. The comped a hotel that had super rude staff as soon as they found out our stay was being paid by the airline and they gave us food vouchers that didn’t even cover an actual meal. Don’t waste your time and money. They almost ruined my vacation. Such an awful experience.
Bad customer service
by evilduva on 2021/09/07 15:18
Horrible service, they answer me days later every time I try to contact them, also at the airport they broke my suitcase and I couldn’t get any kind of compensation from you, my flight to return home got cancel which made me lose a day of work, time and money and again no compensation of any kind Volaris just don’t give a crap.
Non customer service
by ignora on 2017/12/08 17:49
A flight I booked way in advance was changed TWICE... thus I was given two electronic credits... used one but I didn’t get second one. After many calls, emails I got someone’s attention. Except it will be 7-15 days before credit valid.. not my fault but I get penalized.. I need that credit now (I’m on a budget) This airline needs to get it altogether , customer service is unacceptable.
Worst Airline Ever
by Kannloro2 on 2019/11/29 20:00
My family and I have flown Volaris 3 times in the past year and every experience was terrible. Last year when flying with them my wife accidentally left her wallet in a seat pocket. We notified the airline but they said it was not found. Next thing we knew her credit card was being charged in Miami. This year we gave them the benefit of the doubt and paid for our assigned seating, when checking in we found out that they sold our seats and all my kids were spread out all over the place. Please run from and don’t try and save money using them.
Bad Website Experience
by 😩 Website Nightmare on 2021/04/15 04:02
I can’t believe that an airline with so much internet traffic has they worse unfriendly website. I book tickets for my parents twice a year and it’s pure pain trying to book flights. The website only works with certain internet browsers and then when your start navigating the website it never responds. Then it will delete the information you enter. I’ve had to renter booking info multiple times. I believe that a organization with this magnitude of revenue should invest in their companies website and its efficiency. Thanks Carmen Alvarez
Seat selection
by Colibrí ❤️ on 2021/06/23 00:38
It’s easier to elect seats on the first flight, but on the return flight is hard to find the location where to go. It’ll be easier if once we select the first seat, the system will take us automatically to the location where to choose the returning flight. Thank you
Credits
by Alexocano on 2020/04/30 23:27
My flights were cancelled and I was given a credit for an amount that I couldn’t use on multiple flights or use the total amount on my next booking. That’s a rip off, not a cool way to do business. I was able to use only a 30% of such credit. In order to use full credit I had to book a trip further or for a higher total. Very disappointing, and not to mention the long wait times to speak to an agent about the issue. I understand that the situation but their flexibility and way to resolve the issue was very non-professional.
Extra bags
by Kittycar1 on 2021/07/18 21:24
I decided after I got my tickets to get an extra bag. I purchased it and it only gave me a bag for the way home. I tried three times to get a bag for my trip to my destination. Finally while checking in to my flight to get my boarding pass I was able to get a checked bag for 850 pesos but check out is 1,500 pesos. It’s a little frustrating and more expensive than the first bag.
Good little app except for 4 things.
by sleepyboy11 on 2018/02/09 15:10
The app is fast and easy to make your purchase of tickets. The app is excellent in all things except you can’t do 3 things; buy v club membership, change your flight, change currency you pay/language, and a bug in the system changes a child ticket into Adult when you are typing in the passenger information making it impossible to put in the correct birth year for a child.
App is amazing, website is glitchy
by apping. on 2018/12/30 07:09
Reserving flights on the volaris website is very complicated and prone to many error messages. The app is easier to use and gives you easier access to book your flights with more ease and in less time. Glad we finally got our tickets! Avoid booking over the phone too, extra fees added. Volaris needs to make it easier to book your flights.
Worst airline !!!
by rob by Vol on 2020/03/11 04:18
I called to schedule a flight they gave me a different price then the app... I tried to called one more time and this lady was giving me a different price one more time , she told me to refresh my app and I don’t know what she did but right away my app was giving a higher price .. She was trying to convince me to get the ticket with her I told her that I will wait and she get mad. So people from Volaris is only trying to rob people!!!! All VOLARIS CUSTOMER SERVICES ARE THE WORST.. Please fix that and don’t rob poor people like me ,weren’t sweeping the money so you guys very easy take advantage of poor people ... Att: VOLARIS
Bad Experience
by leoesquive on 2020/05/07 01:14
Honestly, I’ve been having such a horrible time with you guys, our first flight got canceled and no one notified us and we had to pay a lot of extra out of pocket money for another flight to another city. It’s was hit a huge hassle and I was on hold for hours and hours and I have screen shots. Over all horrible experience and the workers at Tijuana volaris were so rude and unhelpful. Hope you guys can understand where I’m coming from... I came out here for a sick family member and how all this stuff to happen to us just wasn’t right.
Rating Trends
149,0,213,121,90,86,98,122,135,89,100,88,94,105,102,127,129,142,119,107,112,108,126,143,154,142,124,138,129,148,156,153,111,111,130,137,62,192,156,150,128,146,136,148,142,139,127,142,114,205,166,161,163,165,149,125,122,127,107,101,89,70,74,78,98,110,83,80,74,79,70,75,63,47,25,14,18,12,17,14,5,11,11,3,5,6,4,10,2,13
All Versions
4.0
193,397 total
 5
163,674
 4
17,113
 3
5,827
 2
1,841
 1
4,942
Current Version (2.1.0)
4.0
186,704 total
 5
158,275
 4
16,389
 3
5,523
 2
1,775
 1
4,742
Version History
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