Screenshots
Keyword Volume Hits KEI Rank
glam
86.91
82
pt chart
965
47
2
glam app
0.03
46
1
indonesian.
0.18
33
1
tv indonesia
0.00
31
2
the glam app
0.04
29
gobox
0.00
19
3
go bus
0.00
15
1
indonesia
14.43
8
3
tiketa
11.48
5
tnker.com
0.00
2
bersih
0.00
1
pt go-jek indonesia
4.2 K
1
Search Visibility
App name
Gojek
Description
Gojek is beyond an app for online transportation, food delivery, logistics, payment, and daily services. Gojek is also an app with a social mission: to improve the welfare and livelihoods of the Indonesian people. How? By empowering people! By today, Gojek has partnered with over 1 million drivers, 125.000 merchants, and 30.000 other services, spread across 50 cities in indonesia. By downloading the app and using Gojek services, not only will you help our partners make running errands easier for you, you'll also help make their and their family's dreams come true. YOU play a part in the mission to improve the lives of the people in indonesia, every time you make a booking/order and use our services! Gojek app has a lot of uber cool features and services. Here's everything you can do with it! Going somewhere? You can choose one from three: GoRide, GoCar, or GoBluebird. Hungry? We have GoFood, the service for food delivery! Buying groceries is done easier with GoShop, while GoMed takes care of your health without going to the pharmacy. Say goodbye to long queues. You can get your movie or event tickets via GoTix! For logistical needs, our GoSend or gobox troops are ready to help you. Need to buy phone credits or mobile data packages? It's now easier with GoPulsa. You can also use GoBills to, well… pay your bills! Last but not least, pay everything hassle-free with GoPay. It's simple and super quick! Not to mention that you can transfer your GoPay balance to your friends, and also withdraw balance to your bank. All you have to do is verify your GoPay and register your bank account. Ooh, one more thing. GoMassage, GoClean, GoAuto, and GoGlam are now available in one app: GoLife! Whenever you need self-pampering, be it a massage or a makeover, some cleaning or vehicle fixing, GoLife is where you should turn to. Download it on App Store and also through Gojek app. So, what are you waiting for? Download now!
Gak aman
by Derekjamescurtis on 2019/12/09 16:23
Kalo ada masalah sama penipuan CSnya gojek gak bisa bantuan sama sekali. Jangan di pakai.. Grab jauh lebih bagus.
Bagus, tapi.....
by Alin Kinan on 2019/12/06 12:00
Tolong banyak banget driver yang unprofessional. Mereka yang ada masalah tapi saya yang disuruh cancel, bener2 unprofessional.
Aplikasi goblok di hp iphone xsmax lokasi ga kebaca
by GOJEK AMPAS on 2019/12/05 16:40
Kentod
Can’t alter order
by qhdjir on 2019/12/05 01:36
It’s a good app but I don’t like the new changes. I use to be able to change the order for example: McDonalds you can not change the order if you order a meal you can not get it a la cart now if you want say just a burger no meal. But other than that it’s good.
Poor algorithm
by pata2001 on 2019/12/04 11:51
During rush hour, when the service is actually critically needed and in high demand, the algorithm keep giving me drivers that are very far. Obviously the driver would reject the request . This defeats the whole point of the service, making it useless during times when it is actually needed.
Harga GoFood tidak Update
by ayuwe on 2019/12/04 11:21
harga makanan di gofood dengan di tempat aslinya tidak update dan sangat berbeda jauh, mohon untuk harga yg asli dengan diaplikasi disamakan, supaya tidak membuat bingung konsumen
Gojek Off
by Jollypok on 2019/11/27 12:07
Totally unreliable, dishonest driver in car SKJ4093Y driver Tan Wee Yong. Confirmed the pick up and then he was just one block away when he stopped and refused to come to the pick up point. Not only did he lie that he came here but I was not here, but he refused to cancel the trip. Worse thing is as this was happening, I could not get help or make a complaint using the app! It kept hanging - very timely... Go Jek off in comfort!
upmobi.xyz!!raise downloads by 10 times
by Cleaster Craigmyle on 2019/11/27 11:01
This is one of the best apps i have found till now. Appreciated your hard work. Btw, here wa can provide rating, review, so as to the keyword searching install.Want to get more organic users, then find us in upmobi.xyz
Need to be back up by good on ground network
by Josucksu on 2019/11/21 10:51
Was glad Go-Jek came over to Singapore as it provided an alternative to Grab. That said, it takes longer to get a driver and they can blatantly cancel on you. Doesn’t happen on Grab... that said, prices are generally cheaper.
Penukaran poin
by Mohd Idrus on 2019/11/17 14:06
Kerjasama sama banyak brand lah. Kan udah kesebar disemua kota di indonesia. Masa cuma bisa kepake di kota” besar dan beberapa outlet aja. Sayang nih poin banyak kebuang gitu aja
Irritating
by Jumuaah on 2019/11/13 13:45
Great. But, then the problems you’ll encounter with this app if you have a “non local” phone number are even GREATER. I’ve had 700.000rp “stuck in the air before” somehow it did not transfer. Now...I had to factory reset my phone and I am not able to sign in to my account which has I believe still has 20.000rp in it. I can’t sign in because on my “account info” it has an extra digit of my phone number that i did NOT place. Which I obviously cannot make that mistake because when you register it sends a code to your phone. So now when I try to sign in and it “sends” me the code. I cannot receive it because of the system jam or whatever you will call it - with my phone number having an extra digit I did not place on my “account info.” Of course, when I try to sign in it recognizes my “correct” phone number but I cannot receive the sign in code because of your systems mistake. Your system on using foreign phone numbers needs to improve dramatically. Unless you should not have introduced it to the application last year.
Watch Out. You can lose your money in gopay
by davidwayneika on 2019/11/10 13:57
Lost my money from GoPay. Driver easily can takeover your account and move your gopay money into his bank account. And nothing Gojek can do.
ONGKIR GO-FOOD MAHAL!
by yopiputra19 on 2019/11/10 05:39
Harga makanan 12.000. ongkir nya 9.000 gila! jarak cuma 0.1m dari rumah. gak masuk akal. SAYA SANGAT KECEWA!
Go life - go massage
by acha09 on 2019/11/06 14:40
Lagi butuh banget pesen go masaage tbtb suruh verifikasi akun dan nunggu 1 hari padahal badan lagi sakit banget giliran dibutuhin malah disuruh verifikasi akun nunggu sehari haduh
Prices
by SouthRole on 2019/11/02 08:55
If GoJek fall to pit of corporate greed than it will absolutely loss its place as one of Southeast Asia juggernaut competitor to grab monopoly in the region, I highly recommend the company to integrate international MC and Visa cards to the app system and have the same accessibility of Uber (one of my favorite) , GoJek is going neck on neck with Grab by making their prices cheaper , it’s a fair game and I think if the same policy continues they will topple Southeast Asia giant (grab) and become #1 In summary:- 1- Prices 2- new system that integrates international Credit Cards Cheers
Great innovation!
by AlbertSpeech on 2019/11/02 00:06
Makes life easier!!!!
Komplain pembekuan akun
by daenkjoko on 2019/10/26 12:46
Kronologi: 26/10/2019 Sya pengguna app gojek merasa terintimidasi secara verbal oleh para mitra anda karena disalahkan soal pembatalan yg saya lakukan karena mitra gojek anda tidak dapat menyelesaiakan pesanan. Sehingga saya yg disalah karena performa mitra anda turun
bad customer service
by Gosh*t on 2019/10/26 05:40
setiap mencoba menelfon ke customer service gojek selalu alasannya penuh / sedang melayani customer yang lain, apa customer service gojek hanya ada satu orang ? disaat situasi penting pun selalu dibilang penuh, saya sudah berlangganan sejak gojek pertama kali launching di indonesia, tapi baru kali ini saya sangat kecewa dengan pelayanan customer service yang seakan2 “sibuk” entah sibuk ngurus customer yg lain atau “sibuk” meraup untung demi kepentingan perusahaan pribadi
Delivery fee to expensive!!
by Mrs.Mumoz on 2019/10/25 12:06
Last time it was like 2 thou or 5 thou even though the location was far. Now when I want to get chatime which is near my house it costs like 16 thou for delivery. Like what the heck.
Too many intrusive notifications ads
by Fendi Liong on 2019/10/24 12:51
This app would be good, if not for the constant intrusive push notifications ads. Seriously. It gives so many notifications *cough* ads *cough* throughout the day. At first, I don’t want to turn off notification in iOS setting because then it wouldn’t give me notification when my driver pick my order up. But it become annoying to a point that I turn off the notification in iOS setting then start using rival apps (the rival is not as annoying as this app). So, keep your intrusive ads down, folks!
App gojek driver
by kougan_anqi on 2019/10/20 05:42
Kenapa aplikasi gojek driver ga ada di ios,sedangkan pesaing sudah ada aplikasinya di ios untuk dirver?,mohon dipertimbangkan Terimakasih
Spammers!!
by DKrisna on 2019/10/20 04:14
Respect the users, give us control for notifications, we receive more than 5 notifications per day, it’s annoying and wasting precious time.
Crashing Problem
by Goo hae ra on 2019/10/17 03:51
I have been trying to open, re-install the app for many times. And yet the app always crashes and never get to open. It’s so frustrating. Maybe you could consider separating the app, go pay alone, and the rest in the same category. Or install a better app that doesn’t crash all the time. Thanks
Chat is gone
by Adryan w on 2019/10/10 08:34
Forced me to update but now I cant chat with the driver
Tolong di buat keaman yg bagus
by alvin404 on 2019/10/06 16:52
Tolong gojek kuatkan keamanan di bagian sitem penukaran no hp Dan gopay nya Mudah sekali untuk di curi
Epic! (Except for the pointless points)
by dejainbali on 2019/09/27 18:01
Having used this app in Bali for 5 years, it deserves a 5-star rating from me! In my experience, it’s an invaluable resource for convenient transportation and ordering anything anytime, from electricity to es kelapa. One gripe: Go-Points used to be worthwhile but now they are pointless. I should have redeemed an awesome offer last year because now it’s so stingy with the points and puts an expiration date on them. No one wants points anyway! The new offerings are either so lackluster or totally unattainable without a zillion points. Not always perfect, I agree with other reviewers that say GoJEK can be particularly problematic for tourists. Familiarity with your location and a working knowledge of Indonesian go a long way to ensure expectations are met. Miscommunication can cause annoying situations for both sides. Please GO-JEK responsibly.
Lumayan
by rndkzl on 2019/09/23 12:01
Lumayanlah
The surge in pricing is CRAZY!
by Awedebs on 2019/09/13 00:38
The gojek and gocar prices in bali is crazy expensive what the hell????? Gak masuk akal!!!!
Merubah S.K seenaknya!
by ergepe on 2019/09/09 12:02
Parah nih selalu merubah S.K seenak udel nya aja, syarat ketentuan voucher ataupun keluhan2, katanya problem solv, tapi malah making problem
Best online ride sharing, EVER!
by Danang Faisal on 2019/09/06 18:13
I swear, Gojek is the most stable app i've ever used. The drivers always nice to me 👍🏻
Unsatisfied
by raptorsin6 on 2019/08/24 19:18
The app is trash, crashes a LOT
Will not allow phone numbers that has 9 digits (US and Canada)
by KTLA90277 on 2019/08/19 01:07
Downloaded the app in Singapore and realized that Gojek will not accept a mobile number with 9 digits as in US and Canadien phone numbers. Very disappointing.
Aplikasi tidak bisa dibuka
by He li na on 2019/08/18 07:04
Sulit buka app gojek, tidak bisa dibuka. Tolong perbaiki
Jarak pesan go food
by Angga_ on 2019/08/13 06:21
Tolong diperbaiki, jarak rumah saya dengan tempat makan hanya 3 km lebih sedikit tp diaplikasi gofood jadi 15km, jadi bayar ongkirnya lebih mahal
can’t open the app
by lisajungx on 2019/08/12 07:51
setelah update, app ini enggak bisa dibuka!!!!
It's adequate but annoying in its inconsistency
by locxul on 2019/08/12 01:32
If a menu item is only available during a certain time you shouldn't be able to select it during it's period of unavailability. For example, two restaurants offer a breakfast burrito; one offers it all day and the other only during breakfast time. Which is which? You don't know until the driver arrives and then calls you to let you know. This happens more time than it should because a lot of restaurants offer "mixed time menus". Why does the app send a notification stating "good food is on the way" when the driver just arrived to the spot? If you're going to have notifications why not have distinct notifications: "the driver is placing your order" "the driver is on the way", "The driver is near". If I'm not using the app why send me notifications? Sometimes their network servers are overwhelmed. Why? Why can't it handle "peak time" traffic? Some times the drivers will extort you but to be fair this occurs very rarely. This app will work for you 99.99 percent of the time if you adapt to its quirks and inefficiencies and lapses in service but you need to use it long enough to figure those out.
tidak jelas tentang voucher redeem
by Angger Dimas on 2019/08/04 16:51
Saya menghabisakan puluhan ribu points untuk voucher discounts yang “katanya” berlaku sampai akhir tahun - namun setelah di update semua hilang - what a bad deal
CRASH
by gerryenrico on 2019/08/02 19:30
Selalu Crash ketika aplikasi dibuka. Fix the problem, please.
Bugs
by Dexty2412 on 2019/07/30 08:56
Apps ga bisa dibuka setelah update
Crash
by bruhiaintgottimeforthis on 2019/07/30 02:05
Crashing on iphone6. Nice app
Crash
by j.torey on 2019/07/29 09:11
Crash melulu. Please fix, ASAP. Iphone 6-
Di iPhone 5s iOS 12.3.1 16gb error
by AyubDS on 2019/07/26 16:20
Di iPhone 5s iOS 12.3.1 16gb error Tiap kali di buka langsung crash error Sudah saya restart hp nya uninstall dan install ulamg tetap sama problem nya
Promos and Ads Galore
by mrlessy on 2019/07/25 07:00
Too much! They’re not even relevant to me -.-
Sampah
by Irfan8gb on 2019/07/25 05:47
Top up = kena admin Wd = bayar Point = pelir dan ada expirenya Tariff food= ada surge pricing Voucher sering hilang sendiri Mending pakai aseng yg jujur dan murah dari pada pakai lokal tapi tidak menguntungkan dan tdk jujur
Grab app is better
by senopati232 on 2019/07/12 03:15
The go jek app is glitchy and often shuts itself down during use. There is no translation function in chat, making it very challenging to communicate if you don’t speak/write Bahama Indonesia. I find the Grab app much more user friendly.
Complaint
by joysingapore on 2019/07/11 01:09
Not all features work correctly on the app so no way to complain about the driver not showing up.
Keep crashing!!
by aditya yudhistira on 2019/07/09 14:26
I’m using iphone 6s+. The apps keep on crashing when i opened it. Already uninstall and install few times but still the same. I don’t see any support i can go to, tried to click the apps support here but it said the connection is not private, very bad for a unicorn start up. Please let me know how i can resolve this issue.
Useful
by autoanto on 2019/07/06 03:09
Works great in iPhone 5S but iPhone 6 always force closed. Dunno why. But overall I like GOJEK!
Gabisa di buka
by rayyan abrar on 2019/07/05 16:16
Apansih ni gojek,app nya kok gabisa di buka,padahal hp nya udh di restart,udh di delete trus di download berkali" tetep gabisa dibuka juga_-
Must-have app in Indonesia
by Audreydrex on 2019/07/04 13:00
Great app, neat, works smoothly. Making my life easier by doing almost everything imaginable.
WORST service ever
by wildimpala on 2019/07/03 09:37
The drivers never find my place !!! Cold food I will never again use this map for gofood !! You are not serious at all.
Pesanan ganda
by Zoro again on 2019/07/02 13:52
Saya pesan gosend dan tiba2 ada 2 pengemudi yg datang. Terpaksa sya cancel salah satunya. Bagaimana coba perasaan pengemudinya kalo gitu?
I cant open it
by fikyi on 2019/06/28 16:25
Hey i already update the new version of gojek app but when i open the app, it will only show me the word “gojek” and get crashed what should i do?
App crash
by Pandu Prayudo on 2019/06/28 06:41
App always crash
Nge crash
by HeryantoSalim on 2019/06/26 12:03
Duh crash mulu, gara2 update kli ini. Udh update sama aja. Mana appnya gede banget
Order manually
by Jaysterrrrr on 2019/06/23 15:16
The update actually degrades the service. We used to be able to enter our order manually but now that option is gone. Its stupid since the menu of the restaurants sometimes aren’t up to date or comprehensive
Always crashing
by Fizara on 2019/06/21 12:05
Aplikasi saya selalu tertutup sendiri saat launch untuk (hingga akhirnya) saya gunakan. Harus re-launch 3-4 kali baru bisa sampai homepage dan sekali launch harus menunggu 20-30 detik. Saya rasa percuma komplain melalui twitter karena komplain saya terakhir (mengenai promo) sama sekali tidak digubris pihak gojek. Padahal beberapa bulan lalu saya rajin isi gopay sampai akhirnya benar-benar kecewa dengan layanan konsumennya.
Crash iphone 5s
by fiyandha cf on 2019/06/21 11:45
Agak ribet masuk nya di iphone 5s, harus keluar trs masuk lagi sampe berkali kali
Sad
by Elerian ' on 2019/06/15 05:07
It keeps stop on my iPhone 5s :(
Crash mulu
by Mr Purnomo on 2019/06/12 09:16
Crash mulu, susah dibuka setelah ada update
Grab is better than this Total garbage app
by Soockeys on 2019/06/05 05:13
The features of this app are a total garbage. I recommend people especially tourist to use Grab.Id It has a built in translator which converts ur text into into bahasa and converts driver’s text into English. The ovo pay is much cheaper and gives you lots of benefits compare to the Gojek Pay. This app is completely not convenient and the company should immediately improve this or it will be beaten completely by Grab.Id
Go-Jek go bike
by Kmulahhh on 2019/06/03 15:14
So I can only speak for the motor bike pick up and drop off.. super convenient and best way to get around for someone like me who wasn’t confident on the bikes and knowing directions. The people have been super nice, great drivers and never asked for more than what was shown on the app. I also tip and it is the best deal. I’m so thankful for this app, especially In Canggu where no one walks!
always freeze
by Riluon on 2019/06/03 11:15
bad app always freeze everytime. tried to reinstall it several times but nothing was fixed. Go-Bug
AWFUL REGULATIONS
by IgorKDC on 2019/05/21 12:10
Awful service. All I hear is “maap pak.” Tidak ada solusinya. Even though GoPay has my money. They don’t want to help. Even though they can. They want to keep your money. Don’t use. (Long story if I have to explain).
Security
by aditherry on 2019/05/18 04:25
Hi Gojek, we all know you’re one of the Indonesian favorite app. As sometimes we put our money into your app, the gopay, please enhance your security by providing a-must-login system every time users open the app. You know, fingerprinting, face-unlocking and so on.
trash
by a mad bih on 2019/05/16 05:53
app keeps crashing, never seen such a trashy app.
Komplain saldo tidak masuk
by riana kusnandari on 2019/05/15 09:40
Yth PT GOJEK saya mau menanyakan tentang saldo saya kenapa kok belum masuk .. saya top UP di Alfamart dan saya sudah konfirmasi ke toko dan kantornya sudah sukses keterangannya Tapi di aplikasi saya masih belum masuk saldonya .. mohon untuk di tanggapi .. terima kasih
Newest Fan!
by Exquisitektc on 2019/05/14 10:40
Using GOJEK in Singapore has been a breeze. The drivers are quicker than Grab drivers and price cannot be beat. So glad that Grab has competition again.
Crash
by Bendemataram on 2019/05/13 19:44
Versi terbaru bikin crash di IOS 12 iphone 5s. Saya harus menggunakan offline mode dan menghapus seluruh apps yg lain utk bisa membuka gpjek. Mungkin terlalu banyak fitur yg ga berguna. Misal Go News yg jelas tidak saya butuhkan. Lebih baik ada setting yg menonaktifkan Go News. Supaya apps lebih ringan.
Its always crushed on my iphone 5s..
by abdirahman_93 on 2019/05/12 09:42
Please fix it as soon...
Sudah bagus
by Rexorcist on 2019/05/10 02:48
Appnya sudah bagus cuma recently appnya force close pas mau dibuka. Mungkin hp saya yg jelek (masih 5s), terpaksa harus un-install dan pindah ke grab.
Lately too frequent mistakes
by Unubibubjb on 2019/05/05 02:54
Promo prices not honored because, according to driver, Go Jek app input wrong prices Order claimed to have been completed but actually never performed Funds took a while to be returned on uncompleted jobs All these and nothing more than just “we apologize” from Go Jek When you made mistakes, consequences should come with them. Inconvenience caused to customers should be acknowledged and compensated by company as large as Go Jek
Diskon ga sesuai
by Anjinkmkkkkkkkkkk on 2019/04/30 12:39
Ongkirnya mahal bgt padahal deket. Beda gang aja 17rebu sama kaya dari slipi ke grand indonesia. Naik ojek pengkolan. Gaada keterangan setelah dipotong voucher.
Kecewa
by Rovhi on 2019/04/27 14:21
Nulis paytren madiun yang di winongo malah jatuh pin nya jauh banget sangat kecewa
Constant updates to app, but not customer service.
by dsglobal on 2019/04/15 16:51
Biggest problem with the app is drivers are constantly asking for more money than the actual cost of the trip, and they waste insane amounts of customer time in the process. On a near daily basis I waste maybe 30 - 90 mins just trying to get around Bali. As soon as a competitor comes into this space with good customer service, GoJek will have to step their game up significantly. The company does not yet do a good job of protecting customer interest.
Do not pay with credit, always pay cash
by ThePragmatic on 2019/04/11 07:56
This app will charge you, and not resolve conflict with reimbursement when it takes the money from the account without service being delivered. I am shocked at their business ethics, which they don’t possess. I will change this review if they resolve the issue... don’t think that is happening.
CANNOT BE USE IN IOS 9 !!!
by Nasabah baru tai on 2019/04/06 18:21
CANNOT BE USE IN IOS 9 !!!
Bad customer service
by Sanctussia on 2019/04/03 12:48
Trying to call to the customer service from 12pm - 7 pm hut i have no response, i have a problem with my go-food regarding the invoice but i can not solve my problem immediately. I am really disappointed in go-jek to be honest.
Very helpful
by Iamreginajessica on 2019/04/03 04:26
Very helpful in any case. Great way to employ people and give advantages for users.
It’s been fantastic
by lifewithoutbooze on 2019/03/31 07:18
I downloaded GOJEK after having issues trying to sign up up with a competing company. The other company said they needed all my Facebook contacts to sign up. So I declined and went with gojek. Out of twenty or so rides in a month I’ve only had one issue and it was minor. I highly recommend these guys.
Scam scam scam (scam)
by chad1950 on 2019/03/28 12:25
Food delivery drivers will bring you random old food, take your money, and drive away without a trace. Nice benefits of cash only. This app is a joke. Don't be fooled, this is not uber eats or any modern reliable food ordering system
Aplikasi bego
by f@kk on 2019/03/25 17:44
Aplikasi bego gopay gw masih banyak malah tau2 maunya bayar pake cash..
Go food suggestion
by Billie Widjaja on 2019/03/22 15:09
Can you make “similar to your history/ fav menu”? Sometimes if you travel and you want to order similar meals that you used to order when you are in hometown, you can’t find it. Maybe take advantage of tag like “ayam bakar”, or “nasi padang”, and you can find similar nearby area where you travel at.
Pretty useful
by Rtwgerk on 2019/03/22 05:38
Kind of overwhelming w the number of feature but you get used to it. Pretty useful now.
System aplikasi bisa di permainkan driver ya?
by Ta782019 on 2019/03/21 13:17
Saya kirim paket gosend.. paket tidak di pick up.. uang kena potong.. cs di telpon tidak ada yang angkat. Saya minta pengembalian ongkir. Driver datang pick up juga tidak tapi driver bisa buat info kalau reciever was not available?? Payah penipuan potong saldo seenaknya.. PICK UP pun TIDAK!!!
Invitation to get ripped off
by musesum on 2019/03/14 13:43
Go food gives driver too much control over ripping off customer. Driver decided to add 150k idr (11 USD) to price of food. Never again.
Penanganan akun customer yg lama
by gojeklagi on 2019/03/07 03:37
5 hari laporan akun gojek yg terkena blokir belom ditanganin dan alasan pemblokiran yg tidak jelas dari gojek
app runs smoothly!
by ArtBrothers on 2019/03/04 13:03
i love how the app runs very smoothly and is very tidy, way better than apps like tokop*d**, and more indo apps. this app feels like it was programmed and made well. good job app devs!
The worst service ever
by Lada_argentina on 2019/02/26 04:26
I rarely rate apps. But the service rate of this one is one of worst ever. Out of 10 drivers 8 will ask you to pay 3 -5 times more then the app says. Or they cancel last moment. Or they actually don’t come and don’t cancel, become they don’t want to loose their bonuses. Rude. Can not rely on this. I had only 4 drivers in 2 months that were honest and good. The worst app I used in my life.
Error
by JOMBL000 on 2019/02/24 11:18
Aku order pesanan berkali2 disuruh coba lagi. Pas cek pesanan emg bener order sekali dan lg di jalan. Trs pas udh dateng pesananny, ada gojek satu lagi YANG GAK AKU PESAN LAGI DI JALAN. Go pay kesedot banyak bgt. 🤬🤬🤬aku ulangi. RUGI TAU GAK 💩
do not use go food
by arickbro on 2019/02/24 08:15
the price higher than pay directly from vendor, gojek took 20% from what you bought, greedy company
Ga bisa update
by Maria yoshefa on 2019/02/23 04:41
Saya pakai iphone 4s . Update ke aplikasi go car terbaru ga bisa ios nya dah mentok ga bisa upgrade , hp masih bagus . Mau beli hp cm utk naik gocar kan lucu hahahhah.... Trus ga bisa pakai go car lagi deh .pkai aplikasi lain aja yg ga ribet
Update yg terlalu sering
by percik1942 on 2019/02/19 14:48
Gojek sering banget update.. dan updatean yg paling baru ini kadang chat dengan driver bisa hilang
Pleased BEWARY if you don't know
by GVNADY007 on 2019/02/19 04:42
They will make you pay more than what's necessary. Avoid this app ATM. Go food sell higher price than actual price in the shop Transaction fee of RP 2500 for withdrawing the money you store in. UberEats and Deliveroo are way better
Cancelation by driver
by kzhrar on 2019/02/18 13:29
Go-food orders respond very fast but drivers cancel too often, especially AFTER confirmation with them via chat. It’s very annoying.
Getting worse
by RC&J on 2019/02/08 14:53
Getting expensive but poor service. Gojek skrg ga sopan, suka cancel2 sampe berkali2. mulai kesel pake gojek. Mana kalau di cancel ga ada notifikasi, ga memberitahu. Bikin susah. Utk bisnis, anter 10 alamat, 10 gojek bs nelp utk hal ga penting. “Ditunggu”, “ini dmn kak?” “Ini sesuai map ga?” Duh apaan sih? Kaya ginian ditanya? Kalau sampe ya ketuk pintu, kalau ga tau buka waze, kalau cancel kabarin. Banyak tingkah skrg sopir gojek. Makanan kuah ga mau, jauh ga mau, malem ga mau, barang gede ga mau. Please deh. Totally dissapointed with the service. Makin nyebelin!!!!
Low-quality User Experience
by Trevin_W on 2019/02/03 06:57
Cheap and low-quality user experience. When I want to order something, don’t you f**cking try to guess my location. You always get it wrong! Leave it blank and let me set it myself so I don’t accidentally order it to the wrong place dammit!
Crash
by CornyX on 2019/02/01 13:28
History saya hilang, begitu order, historynya tidak ditemukan, tau tau 2 driver yang kontak. Parah dah.
App is too big
by mrmikedowney on 2019/02/01 12:20
Bad app. I have to wait quite a long time to upgrade the app. App like this shouldn’t be more than 10mb. Don’t your developers know how to optimize an app?
It’s ok
by N3RDYN3rD on 2019/01/27 10:50
Not recommended for tourist specially if they don’t understand Indonesian language or the way things work in Indonesia because apparently most of the reviews are about paying more than the app. But if u do understand indonesia then this app is good for u. It has promotions everyday, transportion for short to medium distance here is cheaper than grab but I’d choose grab for long distance as it is cheaper and safer. You will get things easier with gopay as there are more discount and less money changes. It does have some problem when you order food far away because you have to wait for quite some time before someone accept the order. Other than that, it’s a good app, I have been using it for 6 months and the biggest problem I have had is that one time I ordered a car driver but he missed the location and have to drive a long way before the U turn but then he asked extra money for gasoline and yeah I gave him the money but I also put bad review on him.
Very good app
by Placebo_bill on 2018/01/11 09:32
I really think Go-Jek is an amazing concept with how robust it’s services are. Usually a very pleasant experience. Unfortunately several of the cars have a pretty strong smoke smell covered up by air freshener. I would rate higher except the app still has glitches to work out. It booked 3 rides for me the other day and that was confusing. Also said a car was coming once but didn’t show up to the driver. Work out the glitches and will be pretty solid gold
Thief!
by Jepoycapot on 2019/01/23 06:20
We stay in Alila resort uluwatu t, I call a driver pick my friend up since I am using the hotel van. My friend didn’t speak Indonesian, so we order a go-car to pick them up from Alila to a restaurant. The app says the price is below Rp. 50 thousand, but the driver asks my friend to pay Rp. 300 thousand. My friend call me to asks why he is charging more than what the app said, when I speak to the driver, he said because Go-jek doesn’t cover Uluwatu area, so either we pay up or he will drop my friend on the side of the road. I complaint to the customer service but no action was taken. They said they talk to the driver and the driver said he didn’t charge us more (we pay in cash since we don’t have Indonesian e-payment). We are staying in a hotel that costs Rp. 10 million per night, they think we will lie to them just for a 2 hundred thousand Rupiah. No action was taken. Do not use this service! Use Grab instead, much much cleaner and better service. DO NOT USE THIS APP! YOU WILL BE TAKEN HOSTAGE! Use “grab”, Trust me!
Didn’t take action to THIEF driver!
by youxiaoyou12 on 2017/11/30 03:06
I use go car every day. Most of the drivers are nice. But one day i fell asleep on the car and the driver stole my phone and cash from my bag! I didn’t notice until i get off the car. Then I report this situation to Go Jek immediately. At the meantime, I use “Find my iPhone” to track my lost phone and screenshot every 5 mins. So later I can compare it with Go Car’s record of this driver to prove he took the phone with him. I’m so sure the driver took it because it’s not only my phone, but also all the cash from my wallet. This is very urgent to me! I keep contacting Go Jek cust service but no one can really update me their process! I’m so angry right now because they still allow this DANGEROUS person to take cust! You have his name, ID, phone no and car plate no. Why don’t you do something?!
Too much notifications from GO-FOOD
by Dwaan on 2018/12/21 02:09
GO-JEK services are getting better now, and their application is getting better overtime. But still occasionally hard to find nearby driver in rainy day even thought I see lots of them nearby. My only concern right now is that the application send too many push notifications especially GO-FOOD promotion. There’s no way to turn of this, but if I completely turn of push notification, I won’t get any notification if I order something. Please remove the promotional push notification or have option to turn it of. I can always check my apps to see any promotion.
Totally Unprofessional
by LuxViz on 2018/08/11 05:33
What a nightmare! After setting up an account I began to receive unwanted marketing emails from GoJack. None of the newsletters have an unsubscribe link like they should in the footer. So, I went to their website customer support area hoping to find a way to email a request to be removed from their mailing lists. They have NO phone numbers or email addresses in their Contact Us section - only physical addresses. Apparently, if someone wants to contact Ho Jack, they must physically go in person! Then from another online search I found the customer service email and mailed a request for my email address to be removed from all/any mailing lists. The customer service rep replied that she was sorry but they cannot do that and they cannot delete my account. I tried to reply multiple times that there had to be a way to remove my email address. The last response from BlowJack was that I needed to go into my mail program and block their email address!!!!! I am amazed at the unbelievably dismal levels of customer service and overall lack of professionalism.
Epic! (Except for the pointless points)
by dejainbali on 2019/09/27 18:01
Having used this app in Bali for 5 years, it deserves a 5-star rating from me! In my experience, it’s an invaluable resource for convenient transportation and ordering anything anytime, from electricity to es kelapa. One gripe: Go-Points used to be worthwhile but now they are pointless. I should have redeemed an awesome offer last year because now it’s so stingy with the points and puts an expiration date on them. No one wants points anyway! The new offerings are either so lackluster or totally unattainable without a zillion points. Not always perfect, I agree with other reviewers that say GoJEK can be particularly problematic for tourists. Familiarity with your location and a working knowledge of Indonesian go a long way to ensure expectations are met. Miscommunication can cause annoying situations for both sides. Please GO-JEK responsibly.
Prices
by SouthRole on 2019/11/02 08:55
If GoJek fall to pit of corporate greed than it will absolutely loss its place as one of Southeast Asia juggernaut competitor to grab monopoly in the region, I highly recommend the company to integrate international MC and Visa cards to the app system and have the same accessibility of Uber (one of my favorite) , GoJek is going neck on neck with Grab by making their prices cheaper , it’s a fair game and I think if the same policy continues they will topple Southeast Asia giant (grab) and become #1 In summary:- 1- Prices 2- new system that integrates international Credit Cards Cheers
Worthless for food delivery in Ulamas
by Evo Terra on 2017/10/12 12:49
I downloaded this app before our trip to Bali. Tonight, I tried to order food twice. Both times the drivers called to tell me the restaurant I ordered from was closed. Bad luck? More like bad business model. Rather than verifying the order with the restaurant, this app relies on the driver to place the order once they arrive at the restaurant. I’m all for mechanical turking, but two failures back to back means it’s broken at the source. I give the drivers full marks for calling me to explain the situation and to offer to fill the order in a different restaurant, but without access to the menu, that’s not helping. Try something else, for this is broken by design.
Malfunctions!
by AmandaInLima on 2019/01/14 13:18
I ordered go-food and the order disappeared, so after a while of trying I assumed the driver must have cancelled and I ordered again. This order also disappeared, at which time I realized the app was malfunctioning. I paid the first driver and had him call the second driver to cancel, because I did not have any pulsa to call on my phone. However, the second driver still came and was very upset because I did not have enough money to pay. Then, when I tried to click “need help” on the application, that function wouldn’t work either! I think that Grab is a much better application after this experience.
Go food suggestion
by Billie Widjaja on 2019/03/22 15:09
Can you make “similar to your history/ fav menu”? Sometimes if you travel and you want to order similar meals that you used to order when you are in hometown, you can’t find it. Maybe take advantage of tag like “ayam bakar”, or “nasi padang”, and you can find similar nearby area where you travel at.
Gojek banjarmasin!
by nadyacm on 2017/12/09 17:08
Thanks to driver gocar who r very nice to me and the service was good. This app really helpful, but sometimes is really bad when the driver gocar picked me up on airport and suddenly someone push my driver really hard from back, then i realized he is convention driver.. he hate every online driver who picked cust on airport, they said airport it was they area.. its not fair, i think every single people in this world had they own future..
Too many intrusive notifications ads
by Fendi Liong on 2019/10/24 12:51
This app would be good, if not for the constant intrusive push notifications ads. Seriously. It gives so many notifications *cough* ads *cough* throughout the day. At first, I don’t want to turn off notification in iOS setting because then it wouldn’t give me notification when my driver pick my order up. But it become annoying to a point that I turn off the notification in iOS setting then start using rival apps (the rival is not as annoying as this app). So, keep your intrusive ads down, folks!
Go-Jek go bike
by Kmulahhh on 2019/06/03 15:14
So I can only speak for the motor bike pick up and drop off.. super convenient and best way to get around for someone like me who wasn’t confident on the bikes and knowing directions. The people have been super nice, great drivers and never asked for more than what was shown on the app. I also tip and it is the best deal. I’m so thankful for this app, especially In Canggu where no one walks!
GoPay Shenanigans
by danatri on 2018/08/31 00:01
You ask your drivers to keep promoting gopay and conduct gasifications on them to see who got more customers to purchase GoPay. And when the customer uses gopay, only few drivers who are willing to accept the gopay use and asking the customer for cash instead. This is a systemic problem that you should be responsible instead of milking customers’ money and putting the blame on your drivers. Also I can no longer complaint about my drivers (mostly GoCar drivers who are rude, unprofessional, and keep asking for cash by the pretext of “my phone cant take gopay”)
Scam Scam Scam Scam!!!
by Dat dude 123 on 2018/12/18 19:08
If you want to get scammed then use this app. One simple question. Why have an app where it tells you what the price is going to be if the driver just sends you a text and try’s to negotiate their own price ?? For instance, if your app tells you that the price is $3 to get to a-z , why would the driver call or send a text and say the price is going to be $20 . What is the point, just get a taxi . There is no recourse for the driver and this scams they pull. No way to notify anyone of the scams. Do not use this app, you will be highly disappointed . Order at your own risk , beware.
It’s been fantastic
by lifewithoutbooze on 2019/03/31 07:18
I downloaded GOJEK after having issues trying to sign up up with a competing company. The other company said they needed all my Facebook contacts to sign up. So I declined and went with gojek. Out of twenty or so rides in a month I’ve only had one issue and it was minor. I highly recommend these guys.
Can’t alter order
by qhdjir on 2019/12/05 01:36
It’s a good app but I don’t like the new changes. I use to be able to change the order for example: McDonalds you can not change the order if you order a meal you can not get it a la cart now if you want say just a burger no meal. But other than that it’s good.
Constant updates to app, but not customer service.
by dsglobal on 2019/04/15 16:51
Biggest problem with the app is drivers are constantly asking for more money than the actual cost of the trip, and they waste insane amounts of customer time in the process. On a near daily basis I waste maybe 30 - 90 mins just trying to get around Bali. As soon as a competitor comes into this space with good customer service, GoJek will have to step their game up significantly. The company does not yet do a good job of protecting customer interest.
Crashing Problem
by Goo hae ra on 2019/10/17 03:51
I have been trying to open, re-install the app for many times. And yet the app always crashes and never get to open. It’s so frustrating. Maybe you could consider separating the app, go pay alone, and the rest in the same category. Or install a better app that doesn’t crash all the time. Thanks
Someone tried to open my account
by hoodliob on 2017/10/12 08:16
I got message from Go-Jek about my password. After it , someone calls me that I won doorprize , he said bla bla bla..... I don't believe that I think he was tried to get in my account and found my phone number .. I bet he knows how to get in to your bugs Thx
Notifications frenzy become annoying
by Agha Nur Dharma Ain on 2018/02/14 06:12
Lately the app seems to go in extra chatty mode with the notifications. I dont need a daily reminder about promos and vouchers that I am not interested in using. I would like to have a full control to choose what notifications the app pushed to me. Please provide this feature.
More difficult to navigate!!
by Laksita2302 on 2018/02/02 03:39
I'm not very content with the new features with go-ride, go-car! It's more difficult to order if I order it for someone ! And the map couldn't be found if I just type it for other cities. Please make it easier just like before. It's okay if it back with the older version. This is very not beneficial for someone who have food business. Thanks
Please add bookmark address
by ddkristiaji on 2018/03/23 07:03
I regularly use Go-Send. I will change to 5-star if the developer adding feature for bookmarks address. So I do not need to write all the details address. Please add this feature. Thanks..
Driver almost tried to pick a fight with me!
by emmanuelez on 2018/12/16 03:22
One of the drivers blamed me because he got lost and he couldn’t figure out how how to use the app. He was hostile and confrontational. He literally almost picked a fight with me! What’s worst is when i called gojek’s customer care to complain, all they do is read off a template reply and say he will be warned and trained better. BS! A driver like that should not be allowed to work at gojek. But then again, i guess that’s a reflection of your company.
Idiot Drivers
by tmthymllgn on 2018/05/02 06:08
Driver couldn’t find textile museum despite map and directions. I had to navigate for him. He kept making wrong turns. I was unable to get bike for the ride home. I canceled 10-15 times because Drivers were so far away and driving in opposite direction or not moving. Texting me in Bahasa. Then the app says I have to call customer service because something is wrong. No phone number provided. Uninstall this crap app.
Gojek malang!
by dekbu on 2017/09/20 17:39
It's very helpful when you feel hungry at night and want to order food just to make you tummy happy! Go-jek is an app that need to grow bigger in order to create a new lifestyle towards the development especially in INDONESIA!
Inconsistent - 4 drivers canceled for one order
by Annoyed in Jakarta on 2018/12/31 06:31
Normally the Gojek service works fairly well but today I had 4 drivers cancel the same order on me. It was a simple order, not a large amount (200k rupiah). One of the drivers even canceled after he called me to confirm the order. I am not sure if this was a problem with the app or a people problem.
Order manually
by Jaysterrrrr on 2019/06/23 15:16
The update actually degrades the service. We used to be able to enter our order manually but now that option is gone. Its stupid since the menu of the restaurants sometimes aren’t up to date or comprehensive
The worst service ever
by Lada_argentina on 2019/02/26 04:26
I rarely rate apps. But the service rate of this one is one of worst ever. Out of 10 drivers 8 will ask you to pay 3 -5 times more then the app says. Or they cancel last moment. Or they actually don’t come and don’t cancel, become they don’t want to loose their bonuses. Rude. Can not rely on this. I had only 4 drivers in 2 months that were honest and good. The worst app I used in my life.
Gojek Off
by Jollypok on 2019/11/27 12:07
Totally unreliable, dishonest driver in car SKJ4093Y driver Tan Wee Yong. Confirmed the pick up and then he was just one block away when he stopped and refused to come to the pick up point. Not only did he lie that he came here but I was not here, but he refused to cancel the trip. Worse thing is as this was happening, I could not get help or make a complaint using the app! It kept hanging - very timely... Go Jek off in comfort!
Twice
by sahoream on 2018/06/21 16:07
It’s an overall good app, but please, like PLEASE, do something about the crash. Somehow I get 2 drivers accepting my order and pay twice. Like, how come....? I don’t want to complain too much, since this is an actual useful app, but this is kinda.... *sigh* please do something about it
Newest Fan!
by Exquisitektc on 2019/05/14 10:40
Using GOJEK in Singapore has been a breeze. The drivers are quicker than Grab drivers and price cannot be beat. So glad that Grab has competition again.
Helping but mostly not
by Oonggonza on 2018/09/28 12:42
Gojek helps me couple times and had nice drivers but they have a really bad app, when i found a driver the app shows that the driver is not moving and they never answer my calls and text so whats the point of accepting my booking?. Please fix this and its been happening in a while. Thanks
Sometimes sneaky
by ethicalwarrior on 2018/11/16 05:43
Largely a very good app. Sometimes on go good particularly, invoices are inflated by the drivers so a 200k order becomes 250k... when I call the restaurant to check they confirm they charged only 200k ... drivers can be very cheeky asking for more money - i always tip generously but I don’t like to be ripped off bule or not.
Need to be back up by good on ground network
by Josucksu on 2019/11/21 10:51
Was glad Go-Jek came over to Singapore as it provided an alternative to Grab. That said, it takes longer to get a driver and they can blatantly cancel on you. Doesn’t happen on Grab... that said, prices are generally cheaper.
Maps
by rocks on the ocean on 2018/11/28 05:38
sometimes the map shows that the driver is already near but turns out theyre still far away and i had to cancel the order then they’ll be mad when customers cancel on them
Gojek continues to leech data from my facebook even after disabling gojek app's access from facebook
by ipooprainbow on 2018/07/09 11:27
I removed facebook's access a week ago, and gojek still continues to update friends' favorite foods, and I asked through twitter, but gojek's reply was excatly what I did in the first place, before asking for their help. Explained my situation again, and gojek's twitter cs just ignored me. There's a bug or breach of trust here.
Do not pay with credit, always pay cash
by ThePragmatic on 2019/04/11 07:56
This app will charge you, and not resolve conflict with reimbursement when it takes the money from the account without service being delivered. I am shocked at their business ethics, which they don’t possess. I will change this review if they resolve the issue... don’t think that is happening.
Shady
by monogatari on 2018/04/16 13:20
Tried to order food but the connection was bad, so I went back and re-do the search later. In the span of 3 minutes, the delivery fee (from the same restaurant to the same delivery address) went up almost double. :/
Security
by aditherry on 2019/05/18 04:25
Hi Gojek, we all know you’re one of the Indonesian favorite app. As sometimes we put our money into your app, the gopay, please enhance your security by providing a-must-login system every time users open the app. You know, fingerprinting, face-unlocking and so on.
Keep crashing!!
by aditya yudhistira on 2019/07/09 14:26
I’m using iphone 6s+. The apps keep on crashing when i opened it. Already uninstall and install few times but still the same. I don’t see any support i can go to, tried to click the apps support here but it said the connection is not private, very bad for a unicorn start up. Please let me know how i can resolve this issue.
Best app!!
by Rakhva1913 on 2017/09/18 12:00
Very helpful especially when you're starving in the middle of the night and feel lazy to go out to get some food
Promo food vouchers are a scam
by osluaghain on 2018/05/15 10:27
I would give the app overall a 4 star (there are some flaws). However, I used a promo food voucher for the first time and realized how the app raises the estimated price of your food order more than the value of the voucher, so customers are getting ripped off. My advice is NOT to use the promo food vouchers.
Pretty useful
by Rtwgerk on 2019/03/22 05:38
Kind of overwhelming w the number of feature but you get used to it. Pretty useful now.
Poor algorithm
by pata2001 on 2019/12/04 11:51
During rush hour, when the service is actually critically needed and in high demand, the algorithm keep giving me drivers that are very far. Obviously the driver would reject the request . This defeats the whole point of the service, making it useless during times when it is actually needed.
Must-have app in Indonesia
by Audreydrex on 2019/07/04 13:00
Great app, neat, works smoothly. Making my life easier by doing almost everything imaginable.
Very confusing payment system
by Fiberitech on 2019/01/23 08:27
Either pay a higher amount in cash or pay using in-app cash that can only be added through specific payment methods. Why can’t they just add Apple Pay or normal credit card support?
Grab app is better
by senopati232 on 2019/07/12 03:15
The go jek app is glitchy and often shuts itself down during use. There is no translation function in chat, making it very challenging to communicate if you don’t speak/write Bahama Indonesia. I find the Grab app much more user friendly.
Rating Trends
0,0,0,0,0,4,0,1,1,1,0,1,3,3,2,1,3,0,0,1,0,3,0,2,3,1,0,1,2,1,3,0,0,2,1,0,4,1,0,0,1,1,4,2,0,1,2,1,4,1,1,0,0,1,1,4,0,2,0,0,5,2,1,2,2,0,0,1,1,0,2,0,0,0,2,0,3,0,0,0,0,3,2,2,0,0,0,1,1,1
All Versions
3.0
1,532 total
 5
720
 4
171
 3
107
 2
123
 1
411
Current Version (3.42)
3.0
1,019 total
 5
512
 4
108
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70
 2
73
 1
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Version History
More...
Keyword Volume Hits KEI Rank
glam
86.91
82
pt chart
965
47
2
glam app
0.03
46
1
indonesian.
0.18
33
1
tv indonesia
0.00
31
2
the glam app
0.04
29
gobox
0.00
19
3
go bus
0.00
15
1
indonesia
14.43
8
3
tiketa
11.48
5
tnker.com
0.00
2
bersih
0.00
1
pt go-jek indonesia
4.2 K
1
takeit..
0.00
pt free
0.00
gleim
0.00