Screenshots
Keyword Volume Hits KEI Rank
glam box
12.42
206
1
cab app
9.94
127
car-part pro
2.58
62
20
the glam app
0.04
46
go bus
0.00
45
tv indonesia
0.00
33
2
the boxcar
0.00
25
6
indonesia paradise
45.60
20
10
reus transport bus online
0.08
20
1
siri ride apps
773
16
eone cab
0.00
11
2
app onebus
0.00
10
cab24 taxi online
0.00
6
1
tiket kereta api
0.24
5
2
tnker.com
0.00
2
gozoek
0.10
1
pt go-jek indonesia
4.2 K
1
Search Visibility
App name
Gojek
Description
Gojek is beyond an app for online transportation, food delivery, logistics, payment, and daily services. Gojek is also an app with a social mission: to improve the welfare and livelihoods of the Indonesian people. How? By empowering people! By today, Gojek has partnered with over 1 million drivers, 125.000 merchants, and 30.000 other services, spread across 50 cities in Indonesia. By downloading the app and using Gojek services, not only will you help our partners make running errands easier for you, you'll also help make their and their family's dreams come true. YOU play a part in the mission to improve the lives of the people in Indonesia, every time you make a booking/order and use our services! Gojek app has a lot of uber cool features and services. Here's everything you can do with it! Going somewhere? You can choose one from three: GoRide, GoCar, or GoBluebird. When you’re lost? GoTransit is here to save your day and provide you with the choices of convenient routes. Hungry? We have GoFood, the service for food delivery. When you’re bored at home and want to explore the best cuisine in your city, try GoFood pickup and pay your food with GoPay to minimize human contact. Need to buy phone credits, mobile data packages or you just want to pay your bills? It's now easier with GoTagihan! Buying groceries is done easier with GoMart or GoShop, while GoMed takes care of your health without going to the pharmacy. Don’t worry, JD.id, Blibli, and e-commerce is also accessible in Gojek if you want to buy something to spruce up your life ;) For logistical needs, our GoSend or GoBox troops are ready to help you. Let’s also say goodbye to long queues. You can get your movie or event tickets via GoTix! Want to pay for the Prakerja program to level up your skill? You can just GoPay it! #GoPayforPrakerja Upgrade your account to GoPlay Plus to enjoy PayLater (your savior when your balance is low). All you need to do is to register. Every GoPay Plus account has the right to get a cashback!* It’s convenient and safe. Let’s use GoPay to pay everything, hassle-free. It's simple and super quick! You can transfer GoPay balance to your friends and withdraw it to your bank. All you have to do is verify your GoPay and register your bank account. So, what are you waiting for? Download now! *Terms and Conditions applied
Very helpful application
by ARSaid on 2021/12/02 00:34
I love using this application, even though i’m far away from home but this application is still working and i still can order food for my family in Indonesia. Thanks gojek!
Maksa harus upgrade gopay plus
by abi argha on 2021/12/01 15:16
Jadi ga bisa transfer... vang ke
Great Apps
by Rully Sanyoto on 2021/11/30 16:34
Be number 1 in the world
App chất lượng, chi phí hợp lý
by Miiyoungg on 2021/11/29 16:21
Giá thành ổn định hơn các app khác
Cool GoJek
by JKVJIN on 2021/11/29 12:11
Gampang mudah dan OK
Tốt
by thỏ nâu TC on 2021/11/22 05:38
Tốt
manteup
by sididian on 2021/11/19 01:41
makasi ya gojek udah mempermudah saya buat deliver dan anter anter
customer support
by hiwasiavash on 2021/11/17 12:18
they should have hotline many times i got not completed food and i should talk to them with fk imail
Credit card verification doesn’t work.
by Karl Shanghai on 2021/11/16 00:28
Tried over and over with a card that’s completely valid. Maddening, busy interface and total waste of time to try a new rideshare app. The other ones you have are exactly the same so why bother.
Tệ
by thanhbuiz on 2021/11/14 12:46
Tải về đăng ký mà đã sự cố lỗi k đăng ký được. Xoá app
New AMEX Card
by dmassey7 on 2021/11/10 11:53
New AMEX card format doesn’t work with Gojek. It’s hard to get a hold of someone to report this. The part I was trying to use was transportation.
Makes life better!
by CMonster on 2021/11/06 12:13
It is so refreshing to have a reliable, honest service with professional drivers! GoJek has made my life better by making so many services and things convenient
Love gojek
by CandyJuliani on 2021/11/06 05:57
Banyak promo di go food Terutama kalau pakai go pay
Hello
by talvalalala on 2021/10/31 10:17
Ridiculous that you can cancel an order whenever you want due to driver issues and leave the restaurant with the food they cooked. A disgrace that you would do this to them and to a customer!
Bangke
by HermesHidayat on 2021/10/30 13:40
Gojek brengsek. Sengaja kasih toko yang jauh dari lokasi pembeli. Biasa bisa beli di Alfamidi PIK Cordoba. Tiba2 gak ada dan harus beli dari Kapuk. Bangke.
Account blocked before even riding once, support is useless. Just stick with Grab
by Calebthegamer on 2021/10/27 22:31
I signed up for a Gojek account after arriving in Singapore, but didn’t have a permanent phone number yet (waiting for FIN card to get a local one), so used a Google phone number. Everything was setup, confirmation email, text, linked credit card and all. Go to book a ride and says my account is blocked contact support. Contact support who says because I used a virtual number, my account is suspended and the decision is final. Never even rode once, or had a chance to explain or remedy the situation. Terrible customer service and have no intention of recommending this app to anyone.
Love this App-The only original Indonesian
by 107wordsInRound on 2021/10/17 12:46
As an American visitor I love GoJek because I’m happy to support the Indonesian local economy and because it’s truly the best. This app was created by locals, not imported, so the profits won’t go to other countries. Anyone complaining about language issues needs to learn a few simple words in Bahasa - no worries!
Haven’t used but encountered Gojek ads
by average youtube enjoyer on 2021/10/16 19:22
As title, haven’t used this app and service, but their ads on youtube is just annoying. Five same ads: “Gojek lên ba, xin chào ta mới” for 6 videos IN A ROW, just get old very quick. App downloaded just to be able to submit review. Uninstalled afterwards.
perferct fast
by Food holistic on 2021/10/09 05:04
perfect fast
BAD APP DESIGN. MANY BUGS. EXPENSIVE SHIP
by Kailusermore on 2021/10/06 06:30
Seriously so many bugs and uncomfortable user exp. should have done more testing before launching this app. Did you check your address editing bar? It keeps saying address already added which make no fk sense as I am editing it. Also requires all fields to be input before I can confirm the address which is unessesary, why do i need both landmarks and location details? Can be just one field common!!! Also for Vietnam market shipping fee is hilarious, you will never be able to compete with Grab and Baemin with this performance
Best Apps!!
by MakNyus on 2021/09/30 08:47
Very helpful and convenient. Keep it up always and thank you.
Awesome!!!
by Onika14 on 2021/09/27 08:36
Awesome !!!
Gak bisa buka history
by Hyperasteron! on 2021/09/27 02:13
Loading sampe stuck pas buka history
Essential app
by Merapi42a on 2021/09/25 23:38
Easy to use, navigate etc. Could be improved on some features though
Great !
by Emma Linh on 2021/09/25 07:00
I lịe it.
😏😏😏
by Honolulu Saiyan ! on 2021/09/09 03:59
ilove gojek did you win bos
Pandu ngr
by pandu ngr on 2021/09/08 05:36
Oke
Awesome service, safe for women!
by MariMiloski on 2021/09/05 11:27
Awesome service, safe for women!
Ok banget
by Hilman Nur Chozin on 2021/09/03 13:32
Selalu inovatif dan bermanfaat
Whoever makes the decisions at gojek is a moron
by dfs90aa on 2021/09/01 02:39
Trying to give you more money and you won’t let me, add support for using non-Indonesian Visa/MasterCard credit cards
Very nice drivers
by choon on 2021/08/31 10:20
Very polite and welcoming drivers
Life Changing Apps
by Jaysujaysu on 2021/08/31 00:17
Mempermudah Hidup
Awesome service
by loving agnihotra on 2021/08/28 03:16
Love it.
Great business idea!!
by irinjunirman on 2021/08/18 07:26
It's very helpful to me. Save time, save energy. Go food, shopping, and courier service. All great. But still need improvement in: 1. The drivers' commitment in doing so. I guess the 10000 promo make them lose appetite in taking (a little bit far) order. I have to put note: additional fee for driver so they want to pick up my order 2. Go-food definitely need improvement. Update menu, vendor, etc 3. The app itself, sometimes taking very slow to finish the order. It kept saying to fill the items section first (while it was already filled)
Driver for go-food
by puffwuzz on 2021/08/16 10:42
Need to have the option to change drivers for go-food if he/she has not been checked for temp or vaccinated. Honestly, I am quite concerned for a driver that has not been checked for temp or has not been vaccinated.
Helpful app
by Calvin9123 on 2021/08/13 12:18
Comprehensive, helpful app esp during this covid times.
Love this app
by Ade Tieu on 2021/08/11 17:06
Easy & simple to use..
Super top
by putu deby on 2021/08/10 16:05
Excellent
Cepat
by Indah Aulia Dewi on 2021/08/06 12:45
Anti ribet
Check up
by an2una on 2021/08/04 00:33
Bravo
GO-JEK rocks my socks!!
by Mikey Mo. on 2021/08/03 10:42
Super user friendly, its an app that works... Simply put! Need your shopping done, documents delivered, need a ride anywhere... All in the click of a button... Plus you can track your driver... And pay wit GO-JEK credit... Awesome app, download it now!!
On my top 5 apps of all time!
by burrdaniela on 2021/08/02 12:29
Great user experience, super easy to use. I just can’t live without it!
Good all-around app
by johngfdin on 2021/08/01 11:59
A big list of services, all in one place
My customers can’t track their order
by Bubba's Barbecue on 2021/07/31 08:23
GRAB’s (your competition) app allows my customers to track their orders whereas GoSend doesn’t? Why not?
Not for tourist or travelers
by iamxCPx on 2021/07/31 04:31
It's limited to local banks only. You can not use non-Indo credit cards for payment.
Can’t top up, worthless customer service
by Cetacea913 on 2021/07/30 03:45
App worked fine for awhile but then a couple of weeks ago attempts to place an order started to fail with a “there’s a problem, we’re fixing it” message. After repeated attempts to work through customer service I’ve given up. They suggested such things enabling cellular data (already enabled and working fine) or going to an Alfamart to send them money. None of these solve the problem and they clearly have no interest in actually fixing the app so that it does the basic thing it was designed to do.
Grab is better
by artemkam47 on 2021/07/26 06:02
Even though I created an account and it was verified I still can’t order. Opened up a ticket and they weren’t able to resolve. I tried everything to use this app. Customer service is sub par.
GoJek membantu
by antisadar.indonesia on 2021/07/26 04:27
Aplikasi yang sangat membantu dalam kebutuhan jasa.
Unnecessary verifying
by Jerryapples on 2021/07/26 02:57
Have been using this apps since open beta and it will in development,the graphic and layout it’s pretty interesting comparing to other delivery apps ,but the latest update has to verify with your own ID card even it request customer to take a selfie just to using a food delivery apps ,that’s very ridiculous and unnecessary those are private information.
Awesome
by poor traveller on 2021/07/25 15:47
Great quality & prices
Our Daily Needs
by MagnumMilan on 2021/07/24 08:19
Very Easy - very convenient -very cool - part of our daily needs now!! bravo
Two thumbs up
by Bowojati on 2021/07/24 07:09
Works just fine, keep it up guys
Phản hồi
by RubyLeeee on 2021/07/21 13:40
Đã xác nhận chỉ là hiểu lầm, hàng hoá đầy đủ. Cảm ơn anh tài xê
Berat
by tiyoploz on 2021/07/21 08:53
Semakin berat aplikasinya.
I like it
by bxsxt on 2021/07/12 04:23
It’s very helpful, i also like it cause they’re fast and on time, also when we ordered food, they’re fast and the communication and their attitude. I love the app
Bagus aplikasi anak bangsa
by Yudidharma on 2021/07/11 12:22
Top markotop
Excellet
by marisatedja on 2021/07/11 03:39
Excellent
Mikey
by NoobieSzdHakj on 2021/07/09 07:27
NICE NOW I CAN TOP UP FREE FIRE
Đánh giá
by Ryeukua on 2021/07/07 07:41
Cũng ko có gì để nói, nhưng cứ bắt đánh giá hoài, nên đành phải đánh giá cho xong vậy. Hi vọng ko yêu cầu đánh giá thêm nữa!
Phong cách, phục vụ rất tốt
by SOS-54 on 2021/07/07 04:50
Phong cách, phục vụ rất tốt
Find replacement driver automatically
by Andrew & Lea on 2021/07/05 15:45
Would be great if you can keep trying for automatic driver replacement if a driver cancels.
Nel
by zaila1235 on 2021/07/04 04:07
Tolong pin point gojek terus di perluas. Saat ini tempat saya di ngalian semarang kalau order harus pakai alamat org lain dan di chat ke driver. Ini sangat tidak efficient
Great innovation!
by AlbertSpeech on 2021/06/26 12:22
Makes life easier!!!!
Game changer
by Bombi B on 2021/06/24 12:57
Great app. Life is much easier with Gojek
Very helpful for daily needs
by Rusmaini on 2021/06/24 06:36
The app is easy to use and integrated with e-payment. So, the transactions can be made easily. I trust Gojek troops and will continue their services. This is considered as basic necessity.
Awesome app
by Cool feet on 2021/06/23 07:04
User friendly just need one for all kind of purposes
Experience
by Bin Wahid on 2021/06/21 11:30
Bagus
Kecepatan merespon panggilan untuk Go food
by chhhiiik on 2021/06/21 06:54
Bagus
the besttttt
by dytanuruliza on 2021/06/21 01:14
❤️❤️❤️❤️❤️❤️❤️
Great app
by Peter Billy on 2021/06/18 12:21
A lot of discounts ^_^
👍🏻👍🏻
by BaConVit on 2021/06/17 03:33
Fast! Cheap! I like
Reliable
by Papi Do on 2021/06/17 02:40
Reliable mobile app.
Bagus banget
by lvyellow on 2021/06/15 08:41
Gampang pake nya. Tampilannya menarik. Selalu ada diskon ongkir. Pas ada masalah, call center nya sigap langsung bantu sampai masalah nya terselesaikan.
Sangat terbantu
by R3z4_25 on 2021/06/13 16:22
Malem2 laper mau ngemil martabaak behhh edunlahh
Gojak
by Faraz6130 on 2021/06/09 06:05
🙏🏼🌹
Gojek guy 87
by gojek guy87 on 2021/06/09 03:13
Thank you
Gopay balance covered by Aktifkan Play Later
by Bprijadi on 2021/06/08 00:38
Gopay balance is covered by Aktifkan Play Later so I cannot see my balance. Fixed after I close and re-open app.
Ngebug mulu bangke
by MelsyDev on 2021/06/01 08:44
Setiap load apapun nggabisa ngapa ngapain trus stuck padahal internet lancar udah di update masih aja gitu Pake app sebelah malah lancar lancar aja
Can’t live without it.
by BuleBetawi2013 on 2021/05/21 03:25
GoJek has changed the way we live in Jakarta, and I literally can’t imagine life without it. I miss some of the old features (GoGlam, GoClean, GoMassage, etc...) but I still use GoJek every single day...
Halal Filter does not exist?!
by A-IMPORTANT-MESSAGE on 2021/05/17 10:16
Indonesia is literally the worlds biggest Muslim country!!! And it’s top food delivery app doesn’t have a halal filter??? What!! Please add a halal filter Gojek!!! Whenever you want to discover new restaurants you always have to look through the menu to see if there is pork,lard,etc sometimes it is not even written so you have to google it!!! Please add some sort of halal filter that shows only halal restaurants!!! I’m so surprised this doesn’t exist!! We are LITERALLY in the worlds BIGGEST MUSLIM COUNTRY!
Many problems
by Armw on 2021/05/06 00:16
Dont know way, food order twice, and couldn’t cancel. I call driver couldn’t cancel, I even call Customer care couldn’t help at all. I got 5 portions wasted food
Worst customer service I’ve ever experienced
by Portland local jn on 2021/04/20 09:10
The worse customer service award goes to GoJek. I had a few issues with payments and orders. I wrote in tickets, and they were automatically closed one minute later. I called the customer service contact line only to get hung up on (this happened multiple times). If anything with your order goes wrong, you will not receive any help on their behalf, no matter how much you use their app. If you need an alternative, use Grab. Customer service is much better than this company.
Horrible
by OISssss on 2021/04/12 11:37
Horrible drivers, horrible attitudes, horrible customer service. 0/10 wouldn’t recommend.
Very bad customer service
by Bishmishbish on 2021/04/09 14:24
1st time writting a review for an app due to their Extremely bad customer service, dont even bother calling them because you will just be sent through a freaking loop without any actual solution or answer.
Pelayanan buruk
by Naniniandjan on 2021/04/08 07:29
Customer feedback seakan tidak berarti. Bad experiences using this
The app has become so laggy
by Biiesh on 2021/03/29 12:18
Since the past however many months, the app has become very laggy. There are so many things on the homepage I don't care about; I never scroll down. Please fix the lag or enable an option to make the homepage as clean and empty as possible.
So many notifications
by Imthechosenone909090908 on 2021/03/11 09:32
Too many useless spammy notifications telling me to use the app. I would disable it but if I actually use the app for rides I would need the notifications. Grab is better.
Too much bug
by maulana sofyan on 2021/03/09 11:04
Please balikin kayak dulu aja lebih sering crash
Cannot login
by henrylim_96 on 2021/02/28 05:59
Login deep link not working
Lack of support
by 2lyft on 2021/02/23 15:50
Lack of customer support, because the options in the Help section were not enough and I cannot submit a request. Every time I try to, it's either not enough or too many characters, and the "right" amount is 140 words, like how do you even do that, when anything above or under that number is invalid? Also no card payment. It's 2021, this is essential!
GoSlow
by Juragan Kolor on 2021/02/22 06:41
Getting slower and sluggish after every update released. 2-3 years ago this is a great and straight to the point app, now (02-2021) they want to include everything to the app. Goodbye GoJek, hope you have a better future.
Auto order bug
by dhimasernowo on 2021/02/21 09:30
The app suddenly auto order with cash payment while I switched back to gojek app after top up go pay with banking app and I CAN’T CANCEL THE ORDER, I use go pay because I don’t have enough cash, that’s why I top up gopay, but after switching back to gojek app the app suddenly order the gofood, call the customer center, not be able to cancel the order as well, what kind of system that doesn’t have function to CANCEL THE ORDER??! Very bad experience
Tampilan
by Dainanto on 2021/02/17 10:22
Tampilan yang saat ini sangat amat memusingkan dan rumit.. harap diperbaiki agar lebih mudah pengoperasiannya..
Promo notifkasi ga bisa dimatikan
by bastian maulana on 2021/02/12 03:22
Tolonng donk, notifikasi promo bisa dimatikan, sangat menggangu
Komplain
by ikehkimichodatebayo on 2021/02/11 15:44
Tiap mau upgrade ke gopay plus gagal trus padahal udah sesuai ketentuan
Make sure you don’t make a single mistake!
by -4n0n- on 2021/02/10 05:23
I accidentally place order when item lists not done. Within a minute, I cant cancel the order and the apps asked me to contact call centre. I called and reported 3x, been told order will be canceled. Even had to explain things to restaurant and driver too. In conclusion, DONT bother to call them. They freaking useless!!! And DONT ever make a mistake! Otherwise, you end up like me, 2 orders arrived at your door! The first driver couldnt get other order coz the call center didn’t cancel it accordingly. So, he just brought over the food at your door.
Quá tệ hại
by sonhafx on 2021/01/24 03:38
App tệ nhất tới giờ tui từng sử dụng
Great service. But app too clutered
by Grc123456 on 2021/01/19 06:11
Too much unneccessary notifications from gojek app. Need to add change notification settings that turn off promotional items, But keep the notifications from gojek drivers or orders. Using iphone x, and app gets slower & cluttered after every update, not more efficient.
Good service but drivers need more salary
by Driver 5 tahun on 2021/01/07 01:07
Please help Go-Jek drivers get more money such as partnership with local supermarkets such as Griya and Borma. Life is very difficult right now. Thank you for taking the time to read this appeal.
It’s ok
by N3RDYN3rD on 2019/01/27 10:50
Not recommended for tourist specially if they don’t understand Indonesian language or the way things work in Indonesia because apparently most of the reviews are about paying more than the app. But if u do understand indonesia then this app is good for u. It has promotions everyday, transportion for short to medium distance here is cheaper than grab but I’d choose grab for long distance as it is cheaper and safer. You will get things easier with gopay as there are more discount and less money changes. It does have some problem when you order food far away because you have to wait for quite some time before someone accept the order. Other than that, it’s a good app, I have been using it for 6 months and the biggest problem I have had is that one time I ordered a car driver but he missed the location and have to drive a long way before the U turn but then he asked extra money for gasoline and yeah I gave him the money but I also put bad review on him.
Very good app
by Placebo_bill on 2018/01/11 09:32
I really think Go-Jek is an amazing concept with how robust it’s services are. Usually a very pleasant experience. Unfortunately several of the cars have a pretty strong smoke smell covered up by air freshener. I would rate higher except the app still has glitches to work out. It booked 3 rides for me the other day and that was confusing. Also said a car was coming once but didn’t show up to the driver. Work out the glitches and will be pretty solid gold
one of the worst customer service i’ve ever seen
by randomangrypersonatgojek on 2020/11/28 10:01
had a couple problem on using the app, and contacted the customer service several times. The first few were rough the person helping was just rude and not helpful, and this happen more often than not. The final straw was when i submitted a ticket about one thing and suddenly it got closed with a solution about a different problem. When i tried to reopen it the ticket get closed instantly and stating the problem has been solved, which it has not. And the reopening process happened several times after that im just dont with gojek, terrible services, confusing interface, a boatload amount of promotion which is just annoying. Even the “benefits” are not beneficial at all. Grab “tiers” give more “benefits” which actually rewards you for using Grab more often rather than gojek incentive of just cashback and “benefits”. Once again as time passes gojek just get worse and worse on all fronts its trash app rework and do better screening on your employees.
Thief!
by Jepoycapot on 2019/01/23 06:20
We stay in Alila resort uluwatu t, I call a driver pick my friend up since I am using the hotel van. My friend didn’t speak Indonesian, so we order a go-car to pick them up from Alila to a restaurant. The app says the price is below Rp. 50 thousand, but the driver asks my friend to pay Rp. 300 thousand. My friend call me to asks why he is charging more than what the app said, when I speak to the driver, he said because Go-jek doesn’t cover Uluwatu area, so either we pay up or he will drop my friend on the side of the road. I complaint to the customer service but no action was taken. They said they talk to the driver and the driver said he didn’t charge us more (we pay in cash since we don’t have Indonesian e-payment). We are staying in a hotel that costs Rp. 10 million per night, they think we will lie to them just for a 2 hundred thousand Rupiah. No action was taken. Do not use this service! Use Grab instead, much much cleaner and better service. DO NOT USE THIS APP! YOU WILL BE TAKEN HOSTAGE! Use “grab”, Trust me!
Didn’t take action to THIEF driver!
by youxiaoyou12 on 2017/11/30 03:06
I use go car every day. Most of the drivers are nice. But one day i fell asleep on the car and the driver stole my phone and cash from my bag! I didn’t notice until i get off the car. Then I report this situation to Go Jek immediately. At the meantime, I use “Find my iPhone” to track my lost phone and screenshot every 5 mins. So later I can compare it with Go Car’s record of this driver to prove he took the phone with him. I’m so sure the driver took it because it’s not only my phone, but also all the cash from my wallet. This is very urgent to me! I keep contacting Go Jek cust service but no one can really update me their process! I’m so angry right now because they still allow this DANGEROUS person to take cust! You have his name, ID, phone no and car plate no. Why don’t you do something?!
Must have for tourist in Bali
by Gorillatester on 2020/02/04 03:06
The app is excellent. It delivers a fair set price for a taxi ride. The freelance taxi drivers in Bali shamelessly overcharge bewildered tourists and this app will allow you to level the playing field. They are accustomed to preying on tourists and will constantly harry you. Just tell them you use Gojek and they will leave you alone. It’s easy to order food or necessities to any destination. For example, if sunscreen has been forgotten, you can have it delivered to the beach. I have used it for a week and it has become invaluable to me. I am still exploring the potential. It’s possible to buy tickets and do online money transfer. It’s a remarkable tool. Better than WeChat in China. Any language barriers can be easily overcome with google translate. I recommend downloading the Indonesian dictionary in google translate to facilitate translation when you are in tight bandwidth situations. .
Epic! (Except for the pointless points)
by dejainbali on 2019/09/27 18:01
Having used this app in Bali for 5 years, it deserves a 5-star rating from me! In my experience, it’s an invaluable resource for convenient transportation and ordering anything anytime, from electricity to es kelapa. One gripe: Go-Points used to be worthwhile but now they are pointless. I should have redeemed an awesome offer last year because now it’s so stingy with the points and puts an expiration date on them. No one wants points anyway! The new offerings are either so lackluster or totally unattainable without a zillion points. Not always perfect, I agree with other reviewers that say GoJEK can be particularly problematic for tourists. Familiarity with your location and a working knowledge of Indonesian go a long way to ensure expectations are met. Miscommunication can cause annoying situations for both sides. Please GO-JEK responsibly.
Totally Unprofessional
by LuxViz on 2018/08/11 05:33
What a nightmare! After setting up an account I began to receive unwanted marketing emails from GoJack. None of the newsletters have an unsubscribe link like they should in the footer. So, I went to their website customer support area hoping to find a way to email a request to be removed from their mailing lists. They have NO phone numbers or email addresses in their Contact Us section - only physical addresses. Apparently, if someone wants to contact Ho Jack, they must physically go in person! Then from another online search I found the customer service email and mailed a request for my email address to be removed from all/any mailing lists. The customer service rep replied that she was sorry but they cannot do that and they cannot delete my account. I tried to reply multiple times that there had to be a way to remove my email address. The last response from BlowJack was that I needed to go into my mail program and block their email address!!!!! I am amazed at the unbelievably dismal levels of customer service and overall lack of professionalism.
Account blocked before even riding once, support is useless. Just stick with Grab
by Calebthegamer on 2021/10/27 22:31
I signed up for a Gojek account after arriving in Singapore, but didn’t have a permanent phone number yet (waiting for FIN card to get a local one), so used a Google phone number. Everything was setup, confirmation email, text, linked credit card and all. Go to book a ride and says my account is blocked contact support. Contact support who says because I used a virtual number, my account is suspended and the decision is final. Never even rode once, or had a chance to explain or remedy the situation. Terrible customer service and have no intention of recommending this app to anyone.
Worthless for food delivery in Ulamas
by Evo Terra on 2017/10/12 12:49
I downloaded this app before our trip to Bali. Tonight, I tried to order food twice. Both times the drivers called to tell me the restaurant I ordered from was closed. Bad luck? More like bad business model. Rather than verifying the order with the restaurant, this app relies on the driver to place the order once they arrive at the restaurant. I’m all for mechanical turking, but two failures back to back means it’s broken at the source. I give the drivers full marks for calling me to explain the situation and to offer to fill the order in a different restaurant, but without access to the menu, that’s not helping. Try something else, for this is broken by design.
Cannot find driver for long journey
by david11457 on 2018/12/05 09:35
GO-JEK is good for short journeys under 10 minutes, but for long journeys it is hard to find a driver, as drivers will accept and then cancel the job once they realize how far it is. I live 30 minutes from my work, it usually takes me 30-45 minutes to find a driver because they all cancel. Makes the total journey time more than double!!! once you take into account the time spent trying to find a driver who wants the job. GO-JEK should punish the drivers who cancel, because they don’t seem to care about it, and also increase the fare for longer journeys, so that the drivers actually want to accept them!
Go food suggestion
by Billie Widjaja on 2019/03/22 15:09
Can you make “similar to your history/ fav menu”? Sometimes if you travel and you want to order similar meals that you used to order when you are in hometown, you can’t find it. Maybe take advantage of tag like “ayam bakar”, or “nasi padang”, and you can find similar nearby area where you travel at.
Can’t top up, worthless customer service
by Cetacea913 on 2021/07/30 03:45
App worked fine for awhile but then a couple of weeks ago attempts to place an order started to fail with a “there’s a problem, we’re fixing it” message. After repeated attempts to work through customer service I’ve given up. They suggested such things enabling cellular data (already enabled and working fine) or going to an Alfamart to send them money. None of these solve the problem and they clearly have no interest in actually fixing the app so that it does the basic thing it was designed to do.
Malfunctions!
by AmandaInLima on 2019/01/14 13:18
I ordered go-food and the order disappeared, so after a while of trying I assumed the driver must have cancelled and I ordered again. This order also disappeared, at which time I realized the app was malfunctioning. I paid the first driver and had him call the second driver to cancel, because I did not have any pulsa to call on my phone. However, the second driver still came and was very upset because I did not have enough money to pay. Then, when I tried to click “need help” on the application, that function wouldn’t work either! I think that Grab is a much better application after this experience.
Too many intrusive notifications ads
by Fendi Liong on 2019/10/24 12:51
This app would be good, if not for the constant intrusive push notifications ads. Seriously. It gives so many notifications *cough* ads *cough* throughout the day. At first, I don’t want to turn off notification in iOS setting because then it wouldn’t give me notification when my driver pick my order up. But it become annoying to a point that I turn off the notification in iOS setting then start using rival apps (the rival is not as annoying as this app). So, keep your intrusive ads down, folks!
Go-Jek go bike
by Kmulahhh on 2019/06/03 15:14
So I can only speak for the motor bike pick up and drop off.. super convenient and best way to get around for someone like me who wasn’t confident on the bikes and knowing directions. The people have been super nice, great drivers and never asked for more than what was shown on the app. I also tip and it is the best deal. I’m so thankful for this app, especially In Canggu where no one walks!
Halal Filter does not exist?!
by A-IMPORTANT-MESSAGE on 2021/05/17 10:16
Indonesia is literally the worlds biggest Muslim country!!! And it’s top food delivery app doesn’t have a halal filter??? What!! Please add a halal filter Gojek!!! Whenever you want to discover new restaurants you always have to look through the menu to see if there is pork,lard,etc sometimes it is not even written so you have to google it!!! Please add some sort of halal filter that shows only halal restaurants!!! I’m so surprised this doesn’t exist!! We are LITERALLY in the worlds BIGGEST MUSLIM COUNTRY!
Gojek banjarmasin!
by nadyacm on 2017/12/09 17:08
Thanks to driver gocar who r very nice to me and the service was good. This app really helpful, but sometimes is really bad when the driver gocar picked me up on airport and suddenly someone push my driver really hard from back, then i realized he is convention driver.. he hate every online driver who picked cust on airport, they said airport it was they area.. its not fair, i think every single people in this world had they own future..
BAD APP DESIGN. MANY BUGS. EXPENSIVE SHIP
by Kailusermore on 2021/10/06 06:30
Seriously so many bugs and uncomfortable user exp. should have done more testing before launching this app. Did you check your address editing bar? It keeps saying address already added which make no fk sense as I am editing it. Also requires all fields to be input before I can confirm the address which is unessesary, why do i need both landmarks and location details? Can be just one field common!!! Also for Vietnam market shipping fee is hilarious, you will never be able to compete with Grab and Baemin with this performance
Love this App-The only original Indonesian
by 107wordsInRound on 2021/10/17 12:46
As an American visitor I love GoJek because I’m happy to support the Indonesian local economy and because it’s truly the best. This app was created by locals, not imported, so the profits won’t go to other countries. Anyone complaining about language issues needs to learn a few simple words in Bahasa - no worries!
GoPay Shenanigans
by danatri on 2018/08/31 00:01
You ask your drivers to keep promoting gopay and conduct gasifications on them to see who got more customers to purchase GoPay. And when the customer uses gopay, only few drivers who are willing to accept the gopay use and asking the customer for cash instead. This is a systemic problem that you should be responsible instead of milking customers’ money and putting the blame on your drivers. Also I can no longer complaint about my drivers (mostly GoCar drivers who are rude, unprofessional, and keep asking for cash by the pretext of “my phone cant take gopay”)
Scam Scam Scam Scam!!!
by Dat dude 123 on 2018/12/18 19:08
If you want to get scammed then use this app. One simple question. Why have an app where it tells you what the price is going to be if the driver just sends you a text and try’s to negotiate their own price ?? For instance, if your app tells you that the price is $3 to get to a-z , why would the driver call or send a text and say the price is going to be $20 . What is the point, just get a taxi . There is no recourse for the driver and this scams they pull. No way to notify anyone of the scams. Do not use this app, you will be highly disappointed . Order at your own risk , beware.
Too many promo notifications! Where’s your support center or contacts?
by Loueez on 2020/10/27 06:32
Just gonna write it here because help center in the app is just a bunch of FAQs that doesn’t apply to my situation. There are too many promo notifications everyday. I want to turn them off without turning off the important ones like when the driver has arrived. Also, where’s your support contacts?
Unnecessary verifying
by Jerryapples on 2021/07/26 02:57
Have been using this apps since open beta and it will in development,the graphic and layout it’s pretty interesting comparing to other delivery apps ,but the latest update has to verify with your own ID card even it request customer to take a selfie just to using a food delivery apps ,that’s very ridiculous and unnecessary those are private information.
It’s been fantastic
by lifewithoutbooze on 2019/03/31 07:18
I downloaded GOJEK after having issues trying to sign up up with a competing company. The other company said they needed all my Facebook contacts to sign up. So I declined and went with gojek. Out of twenty or so rides in a month I’ve only had one issue and it was minor. I highly recommend these guys.
Just a feedback for the app experience
by todaysupp on 2021/01/03 10:24
This app is good, however the UI needs improvement. Navigation between services are confusing. It would be nice for every services used and delivered, a receipt is sent to email or can be viewed in app and have an option to save in our device. I hope the app development team noticed this issue and update the app.
Crashing Problem
by Goo hae ra on 2019/10/17 03:51
I have been trying to open, re-install the app for many times. And yet the app always crashes and never get to open. It’s so frustrating. Maybe you could consider separating the app, go pay alone, and the rest in the same category. Or install a better app that doesn’t crash all the time. Thanks
Auto order bug
by dhimasernowo on 2021/02/21 09:30
The app suddenly auto order with cash payment while I switched back to gojek app after top up go pay with banking app and I CAN’T CANCEL THE ORDER, I use go pay because I don’t have enough cash, that’s why I top up gopay, but after switching back to gojek app the app suddenly order the gofood, call the customer center, not be able to cancel the order as well, what kind of system that doesn’t have function to CANCEL THE ORDER??! Very bad experience
Makes life better!
by CMonster on 2021/11/06 12:13
It is so refreshing to have a reliable, honest service with professional drivers! GoJek has made my life better by making so many services and things convenient
Worked for two trips
by Nomorecrap8 on 2019/12/22 08:01
I had two trips that worked out great then the app stop working saying there was something wrong with my account and to call them. I’m a foreigner on vacation and can’t call them without absorbent fees. If you download just beware that may happen to you as well in that you’ll get a few trips then may have to resort to grab or whatever else they use in Bali.
Useless Customer service
by Lonestar_Et on 2020/01/08 10:27
Changed numbers, but used same facebook account, my funds did not transfer. Had to call Gojek customer service and they sent email to confirm my identity. Sent everything gojek requested, nothing done. Why all Indonesian companies customer service the worst and no refunds? Bc they are poorly trained and only care about $. If this app was in US or Canada, they would get sued and banned by everyone. Poor quality and poor app interface.
Can’t alter order
by qhdjir on 2019/12/05 01:36
It’s a good app but I don’t like the new changes. I use to be able to change the order for example: McDonalds you can not change the order if you order a meal you can not get it a la cart now if you want say just a burger no meal. But other than that it’s good.
Very helpful application
by ARSaid on 2021/12/02 00:34
I love using this application, even though i’m far away from home but this application is still working and i still can order food for my family in Indonesia. Thanks gojek!
Someone tried to open my account
by hoodliob on 2017/10/12 08:16
I got message from Go-Jek about my password. After it , someone calls me that I won doorprize , he said bla bla bla..... I don't believe that I think he was tried to get in my account and found my phone number .. I bet he knows how to get in to your bugs Thx
GO-JEK rocks my socks!!
by Mikey Mo. on 2021/08/03 10:42
Super user friendly, its an app that works... Simply put! Need your shopping done, documents delivered, need a ride anywhere... All in the click of a button... Plus you can track your driver... And pay wit GO-JEK credit... Awesome app, download it now!!
Constant updates to app, but not customer service.
by dsglobal on 2019/04/15 16:51
Biggest problem with the app is drivers are constantly asking for more money than the actual cost of the trip, and they waste insane amounts of customer time in the process. On a near daily basis I waste maybe 30 - 90 mins just trying to get around Bali. As soon as a competitor comes into this space with good customer service, GoJek will have to step their game up significantly. The company does not yet do a good job of protecting customer interest.
The app has become so laggy
by Biiesh on 2021/03/29 12:18
Since the past however many months, the app has become very laggy. There are so many things on the homepage I don't care about; I never scroll down. Please fix the lag or enable an option to make the homepage as clean and empty as possible.
Great service. But app too clutered
by Grc123456 on 2021/01/19 06:11
Too much unneccessary notifications from gojek app. Need to add change notification settings that turn off promotional items, But keep the notifications from gojek drivers or orders. Using iphone x, and app gets slower & cluttered after every update, not more efficient.
Notifications frenzy become annoying
by Agha Nur Dharma Ain on 2018/02/14 06:12
Lately the app seems to go in extra chatty mode with the notifications. I dont need a daily reminder about promos and vouchers that I am not interested in using. I would like to have a full control to choose what notifications the app pushed to me. Please provide this feature.
More difficult to navigate!!
by Laksita2302 on 2018/02/02 03:39
I'm not very content with the new features with go-ride, go-car! It's more difficult to order if I order it for someone ! And the map couldn't be found if I just type it for other cities. Please make it easier just like before. It's okay if it back with the older version. This is very not beneficial for someone who have food business. Thanks
Good service. Need improvement on promo notices
by Shindouhikaru on 2019/12/15 07:12
This service is great and is still improving. The service of transport for people, things and food are excellent in urban and suburban areas. However it could use some improvements: 1. Notification of advert should be made optional do users can disable them. Not everyone wants advertising notification, but everyone wants notification about their orders and chats. 2. Choose advertising wording so that they don't sound grammatically and literally wrong. Otherwise# this is an excellent service with many discount.
Lack of support
by 2lyft on 2021/02/23 15:50
Lack of customer support, because the options in the Help section were not enough and I cannot submit a request. Every time I try to, it's either not enough or too many characters, and the "right" amount is 140 words, like how do you even do that, when anything above or under that number is invalid? Also no card payment. It's 2021, this is essential!
Very helpful for daily needs
by Rusmaini on 2021/06/24 06:36
The app is easy to use and integrated with e-payment. So, the transactions can be made easily. I trust Gojek troops and will continue their services. This is considered as basic necessity.
Good service but drivers need more salary
by Driver 5 tahun on 2021/01/07 01:07
Please help Go-Jek drivers get more money such as partnership with local supermarkets such as Griya and Borma. Life is very difficult right now. Thank you for taking the time to read this appeal.
Somebody use my acc
by e mist on 2019/12/22 07:20
never have problem before, than I can’t use Gojeck app.. when I see in my profile my phone nomber has been change, I try to make new acc with my email adress can’t, they said my email adress is already use, is mean I been hack. when I said my real phone nomber I always use is belong to somebody name, and now my profile Gojeck acc is not my nomber
Order manually
by Jaysterrrrr on 2019/06/23 15:16
The update actually degrades the service. We used to be able to enter our order manually but now that option is gone. Its stupid since the menu of the restaurants sometimes aren’t up to date or comprehensive
I like it
by bxsxt on 2021/07/12 04:23
It’s very helpful, i also like it cause they’re fast and on time, also when we ordered food, they’re fast and the communication and their attitude. I love the app
Can’t live without it.
by BuleBetawi2013 on 2021/05/21 03:25
GoJek has changed the way we live in Jakarta, and I literally can’t imagine life without it. I miss some of the old features (GoGlam, GoClean, GoMassage, etc...) but I still use GoJek every single day...
Driver almost tried to pick a fight with me!
by emmanuelez on 2018/12/16 03:22
One of the drivers blamed me because he got lost and he couldn’t figure out how how to use the app. He was hostile and confrontational. He literally almost picked a fight with me! What’s worst is when i called gojek’s customer care to complain, all they do is read off a template reply and say he will be warned and trained better. BS! A driver like that should not be allowed to work at gojek. But then again, i guess that’s a reflection of your company.
Rating Trends
2,3,3,1,1,2,2,2,4,0,2,1,3,5,7,4,2,0,6,5,4,3,1,4,4,5,5,1,0,2,3,1,1,3,2,1,0,4,3,1,5,1,4,0,0,2,3,1,5,2,1,1,5,0,5,4,4,3,1,5,2,1,0,4,2,1,1,3,2,1,1,3,1,4,2,1,4,2,2,0,0,2,1,4,1,4,3,2,1,2
All Versions
3.0
2,494 total
 5
1,412
 4
211
 3
137
 2
152
 1
582
Current Version (4.33.0)
4.0
1,994 total
 5
1,209
 4
150
 3
101
 2
104
 1
430
Version History
More...
Keyword Volume Hits KEI Rank
glam box
12.42
206
1
cab app
9.94
127
car-part pro
2.58
62
20
the glam app
0.04
46
go bus
0.00
45
tv indonesia
0.00
33
2
the boxcar
0.00
25
6
indonesia paradise
45.60
20
10
reus transport bus online
0.08
20
1
siri ride apps
773
16
eone cab
0.00
11
2
app onebus
0.00
10
cab24 taxi online
0.00
6
1
tiket kereta api
0.24
5
2
tnker.com
0.00
2
gozoek
0.10
1
pt go-jek indonesia
4.2 K
1