Screenshots
Keyword Volume Hits KEI Rank
cab app
9.94
42
1
go bus
0.00
39
the glam app
0.04
34
1
car-part pro
2.58
24
1
siri ride apps
773
21
tv indonesia
0.00
15
the boxcar
0.00
15
reus transport bus online
0.08
12
1
eone cab
0.00
10
1
indonesia paradise
45.60
9
1
app onebus
0.00
8
1
glam box
12.42
4
tiket kereta api
0.24
3
cab24 taxi online
0.00
2
tnker.com
0.00
2
pt go-jek indonesia
4.2 K
1
gozoek
0.10
1
Search Visibility
App name
Gojek
Description
Gojek is beyond an app for online transportation, food delivery, logistics, payment, and daily services. Gojek is also an app with a social mission: to improve the welfare and livelihoods of the Indonesian people. How? By empowering people! By today, Gojek has partnered with over 1 million drivers, 125.000 merchants, and 30.000 other services, spread across 50 cities in Indonesia. By downloading the app and using Gojek services, not only will you help our partners make running errands easier for you, you'll also help make their and their family's dreams come true. YOU play a part in the mission to improve the lives of the people in Indonesia, every time you make a booking/order and use our services! Gojek app has a lot of uber cool features and services. Here's everything you can do with it! Going somewhere? You can choose one from three: GoRide, GoCar, or GoBluebird. When you’re lost? GoTransit is here to save your day and provide you with the choices of convenient routes. Hungry? We have GoFood, the service for food delivery. When you’re bored at home and want to explore the best cuisine in your city, try GoFood pickup and pay your food with GoPay to minimize human contact. Need to buy phone credits, mobile data packages or you just want to pay your bills? It's now easier with GoTagihan! Buying groceries is done easier with GoMart or GoShop, while GoMed takes care of your health without going to the pharmacy. Don’t worry, JD.id, Blibli, and e-commerce is also accessible in Gojek if you want to buy something to spruce up your life ;) For logistical needs, our GoSend or GoBox troops are ready to help you. Let’s also say goodbye to long queues. You can get your movie or event tickets via GoTix! Want to pay for the Prakerja program to level up your skill? You can just GoPay it! #GoPayforPrakerja Upgrade your account to GoPlay Plus to enjoy PayLater (your savior when your balance is low). All you need to do is to register. Every GoPay Plus account has the right to get a cashback!* It’s convenient and safe. Let’s use GoPay to pay everything, hassle-free. It's simple and super quick! You can transfer GoPay balance to your friends and withdraw it to your bank. All you have to do is verify your GoPay and register your bank account. So, what are you waiting for? Download now! *Terms and Conditions applied
Grab is better
by artemkam47 on 2021/07/26 06:02
Even though I created an account and it was verified I still can’t order. Opened up a ticket and they weren’t able to resolve. I tried everything to use this app. Customer service is sub par.
GoJek membantu
by antisadar.indonesia on 2021/07/26 04:27
Aplikasi yang sangat membantu dalam kebutuhan jasa.
Unnecessary verifying
by Jerryapples on 2021/07/26 02:57
Have been using this apps since open beta and it will in development,the graphic and layout it’s pretty interesting comparing to other delivery apps ,but the latest update has to verify with your own ID card even it request customer to take a selfie just to using a food delivery apps ,that’s very ridiculous and unnecessary those are private information.
Awesome
by poor traveller on 2021/07/25 15:47
Great quality & prices
Our Daily Needs
by MagnumMilan on 2021/07/24 08:19
Very Easy - very convenient -very cool - part of our daily needs now!! bravo
Two thumbs up
by Bowojati on 2021/07/24 07:09
Works just fine, keep it up guys
Phản hồi
by RubyLeeee on 2021/07/21 13:40
Đã xác nhận chỉ là hiểu lầm, hàng hoá đầy đủ. Cảm ơn anh tài xê
Berat
by tiyoploz on 2021/07/21 08:53
Semakin berat aplikasinya.
rate
by diboyy on 2021/07/17 13:14
niceeeee karya anak bangsa
I like it
by bxsxt on 2021/07/12 04:23
It’s very helpful, i also like it cause they’re fast and on time, also when we ordered food, they’re fast and the communication and their attitude. I love the app
Bagus aplikasi anak bangsa
by Yudidharma on 2021/07/11 12:22
Top markotop
Excellet
by marisatedja on 2021/07/11 03:39
Excellent
Mikey
by NoobieSzdHakj on 2021/07/09 07:27
NICE NOW I CAN TOP UP FREE FIRE
Đánh giá
by Ryeukua on 2021/07/07 07:41
Cũng ko có gì để nói, nhưng cứ bắt đánh giá hoài, nên đành phải đánh giá cho xong vậy. Hi vọng ko yêu cầu đánh giá thêm nữa!
Phong cách, phục vụ rất tốt
by SOS-54 on 2021/07/07 04:50
Phong cách, phục vụ rất tốt
Find replacement driver automatically
by JakartaMomOfThree on 2021/07/05 15:45
Would be great if you can keep trying for automatic driver replacement if a driver cancels.
Nel
by zaila1235 on 2021/07/04 04:07
Tolong pin point gojek terus di perluas. Saat ini tempat saya di ngalian semarang kalau order harus pakai alamat org lain dan di chat ke driver. Ini sangat tidak efficient
TOLONG DI BACA !!!
by Dayu Yudana on 2021/06/26 12:34
Dear Pandu.. I want that Tshirt "GoJek" ASAP !!!!
Great innovation!
by AlbertSpeech on 2021/06/26 12:22
Makes life easier!!!!
Game changer
by Bombi B on 2021/06/24 12:57
Great app. Life is much easier with Gojek
Cakep
by Dendi Suhubdy on 2021/06/24 08:05
cakep
Very helpful for daily needs
by Rusmaini on 2021/06/24 06:36
The app is easy to use and integrated with e-payment. So, the transactions can be made easily. I trust Gojek troops and will continue their services. This is considered as basic necessity.
Awesome app
by Cool feet on 2021/06/23 07:04
User friendly just need one for all kind of purposes
Experience
by Bin Wahid on 2021/06/21 11:30
Bagus
Kecepatan merespon panggilan untuk Go food
by chhhiiik on 2021/06/21 06:54
Bagus
the besttttt
by dytanuruliza on 2021/06/21 01:14
❤️❤️❤️❤️❤️❤️❤️
Nhận xét
by Takhuong on 2021/06/19 22:53
Good
Great app
by Peter Billy on 2021/06/18 12:21
A lot of discounts ^_^
👍🏻👍🏻
by BaConVit on 2021/06/17 03:33
Fast! Cheap! I like
Reliable
by Papi Do on 2021/06/17 02:40
Reliable mobile app.
Bagus banget
by lvyellow on 2021/06/15 08:41
Gampang pake nya. Tampilannya menarik. Selalu ada diskon ongkir. Pas ada masalah, call center nya sigap langsung bantu sampai masalah nya terselesaikan.
Sangat terbantu
by R3z4_25 on 2021/06/13 16:22
Malem2 laper mau ngemil martabaak behhh edunlahh
Gojak
by Farazfarhood on 2021/06/09 06:05
🙏🏼🌹
Gojek guy 87
by gojek guy87 on 2021/06/09 03:13
Thank you
Gopay balance covered by Aktifkan Play Later
by Bprijadi on 2021/06/08 00:38
Gopay balance is covered by Aktifkan Play Later so I cannot see my balance. Fixed after I close and re-open app.
Ngebug mulu bangke
by MelsyDev on 2021/06/01 08:44
Setiap load apapun nggabisa ngapa ngapain trus stuck padahal internet lancar udah di update masih aja gitu Pake app sebelah malah lancar lancar aja
Can’t live without it.
by BuleBetawi2013 on 2021/05/21 03:25
GoJek has changed the way we live in Jakarta, and I literally can’t imagine life without it. I miss some of the old features (GoGlam, GoClean, GoMassage, etc...) but I still use GoJek every single day...
Halal Filter does not exist?!
by A-IMPORTANT-MESSAGE on 2021/05/17 10:16
Indonesia is literally the worlds biggest Muslim country!!! And it’s top food delivery app doesn’t have a halal filter??? What!! Please add a halal filter Gojek!!! Whenever you want to discover new restaurants you always have to look through the menu to see if there is pork,lard,etc sometimes it is not even written so you have to google it!!! Please add some sort of halal filter that shows only halal restaurants!!! I’m so surprised this doesn’t exist!! We are LITERALLY in the worlds BIGGEST MUSLIM COUNTRY!
Many problems
by Armw on 2021/05/06 00:16
Dont know way, food order twice, and couldn’t cancel. I call driver couldn’t cancel, I even call Customer care couldn’t help at all. I got 5 portions wasted food
Worst customer service I’ve ever experienced
by Portland local jn on 2021/04/20 09:10
The worse customer service award goes to GoJek. I had a few issues with payments and orders. I wrote in tickets, and they were automatically closed one minute later. I called the customer service contact line only to get hung up on (this happened multiple times). If anything with your order goes wrong, you will not receive any help on their behalf, no matter how much you use their app. If you need an alternative, use Grab. Customer service is much better than this company.
Horrible
by OISssss on 2021/04/12 11:37
Horrible drivers, horrible attitudes, horrible customer service. 0/10 wouldn’t recommend.
Very bad customer service
by Bishmishbish on 2021/04/09 14:24
1st time writting a review for an app due to their Extremely bad customer service, dont even bother calling them because you will just be sent through a freaking loop without any actual solution or answer.
Pelayanan buruk
by Naniniandjan on 2021/04/08 07:29
Customer feedback seakan tidak berarti. Bad experiences using this
The app has become so laggy
by Biiesh on 2021/03/29 12:18
Since the past however many months, the app has become very laggy. There are so many things on the homepage I don't care about; I never scroll down. Please fix the lag or enable an option to make the homepage as clean and empty as possible.
So many notifications
by Imthechosenone909090908 on 2021/03/11 09:32
Too many useless spammy notifications telling me to use the app. I would disable it but if I actually use the app for rides I would need the notifications. Grab is better.
Too much bug
by maulana sofyan on 2021/03/09 11:04
Please balikin kayak dulu aja lebih sering crash
Cannot login
by henrylim_96 on 2021/02/28 05:59
Login deep link not working
Lack of support
by 2lyft on 2021/02/23 15:50
Lack of customer support, because the options in the Help section were not enough and I cannot submit a request. Every time I try to, it's either not enough or too many characters, and the "right" amount is 140 words, like how do you even do that, when anything above or under that number is invalid? Also no card payment. It's 2021, this is essential!
GoSlow
by Juragan Kolor on 2021/02/22 06:41
Getting slower and sluggish after every update released. 2-3 years ago this is a great and straight to the point app, now (02-2021) they want to include everything to the app. Goodbye GoJek, hope you have a better future.
Auto order bug
by dhimasernowo on 2021/02/21 09:30
The app suddenly auto order with cash payment while I switched back to gojek app after top up go pay with banking app and I CAN’T CANCEL THE ORDER, I use go pay because I don’t have enough cash, that’s why I top up gopay, but after switching back to gojek app the app suddenly order the gofood, call the customer center, not be able to cancel the order as well, what kind of system that doesn’t have function to CANCEL THE ORDER??! Very bad experience
Tampilan
by Dainanto on 2021/02/17 10:22
Tampilan yang saat ini sangat amat memusingkan dan rumit.. harap diperbaiki agar lebih mudah pengoperasiannya..
Promo notifkasi ga bisa dimatikan
by bastian maulana on 2021/02/12 03:22
Tolonng donk, notifikasi promo bisa dimatikan, sangat menggangu
Komplain
by ikehkimichodatebayo on 2021/02/11 15:44
Tiap mau upgrade ke gopay plus gagal trus padahal udah sesuai ketentuan
Make sure you don’t make a single mistake!
by -4n0n- on 2021/02/10 05:23
I accidentally place order when item lists not done. Within a minute, I cant cancel the order and the apps asked me to contact call centre. I called and reported 3x, been told order will be canceled. Even had to explain things to restaurant and driver too. In conclusion, DONT bother to call them. They freaking useless!!! And DONT ever make a mistake! Otherwise, you end up like me, 2 orders arrived at your door! The first driver couldnt get other order coz the call center didn’t cancel it accordingly. So, he just brought over the food at your door.
Quá tệ hại
by sonhafx on 2021/01/24 03:38
App tệ nhất tới giờ tui từng sử dụng
Great service. But app too clutered
by Grc123456 on 2021/01/19 06:11
Too much unneccessary notifications from gojek app. Need to add change notification settings that turn off promotional items, But keep the notifications from gojek drivers or orders. Using iphone x, and app gets slower & cluttered after every update, not more efficient.
Good service but drivers need more salary
by Driver 5 tahun on 2021/01/07 01:07
Please help Go-Jek drivers get more money such as partnership with local supermarkets such as Griya and Borma. Life is very difficult right now. Thank you for taking the time to read this appeal.
Gojek nên phát triển thêm ở vùng ngoại thành nữa.
by thdgegbsynend on 2021/01/04 12:45
Định vị vẫn chưa chính xác. Nhiều địa điểm không tìm thấy. Gojek nên phát triển thêm ở vùng ngoại thành nữa.
Just a feedback for the app experience
by todaysupp on 2021/01/03 10:24
This app is good, however the UI needs improvement. Navigation between services are confusing. It would be nice for every services used and delivered, a receipt is sent to email or can be viewed in app and have an option to save in our device. I hope the app development team noticed this issue and update the app.
Khó hiểu
by Min xđ on 2020/12/31 09:18
App đặt xe gì mà không bao giờ đặt được xe
Where’s the goddamn notification setting ?
by Manh Le on 2020/12/23 13:29
Grab done a fine job at this, why can’t you?
BLOATED, BUSUK
by dantex9 on 2020/12/15 12:51
The app has gone too slow, bloated. Come on guys!!!
Gomart
by your disappointed ex-customer on 2020/12/12 08:06
Rencana ny mau pesen minuman 7 biji pakai diskon 30 ribu, ternyata 2 minuman ny ud expired sisa ny cm 5. Ketika minta ganti barang ternyata 2 lagi ditambahin secara manual karena gomart ngga bisa nambahin barang di aplikasi cuma bisa hapus barang. Karena barangny cancel 2 promo yg tadiny ud jalan jadi batal. Dan terpaksa jadi beli barang tanpa promo. Ketika telpon customer service ny, Ternyata customer service ny juga ga bisa ngapa2in, padahal tinggal apus promo nya dan potong aja hargany sesuai promo . history pesenannya jg harusnya uda ad dan uda jelas kesalahanny dari aplikasi gomart nya yg sistemny buruk . Lebih baik pesen barang dari saingan jauh lebih sukses daripada dari gomart .
Great app
by fizlart on 2020/12/10 11:51
Always been such nice people and always successful!
Good
by levangoc on 2020/12/09 03:50
Good
Can't use QR code
by Gustaf31 on 2020/12/04 15:11
After update why can't use QR code for payment???
Paypal
by Levina99 on 2020/11/29 04:29
I wish gojek has top up option from paypal.
one of the worst customer service i’ve ever seen
by randomangrypersonatgojek on 2020/11/28 10:01
had a couple problem on using the app, and contacted the customer service several times. The first few were rough the person helping was just rude and not helpful, and this happen more often than not. The final straw was when i submitted a ticket about one thing and suddenly it got closed with a solution about a different problem. When i tried to reopen it the ticket get closed instantly and stating the problem has been solved, which it has not. And the reopening process happened several times after that im just dont with gojek, terrible services, confusing interface, a boatload amount of promotion which is just annoying. Even the “benefits” are not beneficial at all. Grab “tiers” give more “benefits” which actually rewards you for using Grab more often rather than gojek incentive of just cashback and “benefits”. Once again as time passes gojek just get worse and worse on all fronts its trash app rework and do better screening on your employees.
Ribet !
by Kakinouchi on 2020/11/27 12:45
karena kebanyakan fake order buat reorder gk bisa... telfon cust service gk ngebantu sama sekali... nyusahin banget...
Full of spam
by Snapplecap84 on 2020/11/23 13:23
This app will spam you with unwanted advertisements several times per day. And there is no option to turn off any unwanted advertisements. This is against Apple’s App Store guidelines.
can’t use my go pay
by i cant get my "child support" on 2020/11/14 03:42
i already have the newest version of gojek but when i scan the qr code to pay for my things with my go pay, it says i need to update the app to the newest version
too slow
by Vhuuhao on 2020/11/10 04:49
waiting for driver over 15'. never using again. too bad
Gabisa Cancel Order
by hallyu.covers on 2020/11/05 05:21
Kesel banget karena salah pencet tapi gabisa cancel order. Pas cek need help malah disuruh telepon, jadi pakai pulsa lagi, rugi ratusan ribu, fix gamau pakai gojek lagi bhay 😡
Gopay Problem
by jajajajajjaajajjaja on 2020/10/31 15:16
Mau bayar pakai gopay via kode, kodenya langsung expired dalam waktu 2 detik!. Bayangin waktu itu gabawa dompet dan hanya ada gopay, ternyata tidak bisa bantu apapun! Sering trouble ketika bayar pulsa telkomsel menggunakan Gopay, sudah email Cs Gopay ga ada tanggapan sama sekali! Please fix it. Thanks! Ohh already uninstall it ✌🏻
Khắc phục lỗi
by xxx.hero on 2020/10/30 10:10
Cùng một đoạn đường cùng thời điểm có lúc đi 14k , lúc 25k ... chênh lệch gấp đôi chắc chắn là do lỗi . Đề nghị sửa luôn phần map của app , cách nhau chừng 5m là vị trí định vị cách 2 quận , chỉnh luôn phần chỉ đường cho nhân viên ( chứ lỗi vcl luôn )
Too many promo notifications! Where’s your support center or contacts?
by Loueez on 2020/10/27 06:32
Just gonna write it here because help center in the app is just a bunch of FAQs that doesn’t apply to my situation. There are too many promo notifications everyday. I want to turn them off without turning off the important ones like when the driver has arrived. Also, where’s your support contacts?
The worst Uber copycat EVER
by LensiiK on 2020/10/27 05:47
There’s no support team for this one. If you’re in trouble you’re on your own. NOT RECOMMEND.
Add a feature
by Pitzz443 on 2020/10/25 10:24
Please add a force touch feature to scan a barcode immediately.
filter jarak di go-food
by Masbosco on 2020/10/23 02:34
mohon pada menu filter go-food, ditambah sort jarak resto dari yg terdekat hingga terjauh min.. terima kasih
Ổn định
by trientien on 2020/10/21 00:18
Tôi đã đặt nhiều chuyến trên Gojek, rất nhanh chóng và dễ dàng.
Mohon maaf 100x juga uang customer tetep hilang
by mellisa mmmmmmm on 2020/10/18 06:59
Saya pesen makanan di restaurant SOP AYAM PAK MIN KLATEN PALAGAN JOGJAKARTA - pesanan saya paha atas tapi mereka tidak punya dan pihak restaurant tetep accept pesanan saya, saya minta di cancel tidak mau, saya berusaha telpon call center 45 menit baru diangkat setelah diangkat dibilank minta maaf tidak bisa apa apa - gilak kali ya, saya suruh driver pertama yang pick up pesanan saya untuk cancel katanya tidak bisa di cancel alesan macem apa coba itu - yang bener dong kalau kerja
BEST MAP EVER!!
by SloppyFloppyFlopper on 2020/10/18 04:47
Every time I tried to pin point a location on the map—IT IS NEVER CORRECT!! The map always lead the driver through a different road—which was a ‘more complicated’ one. Very nice:) Please fix this problem, it will certainly help a lot. Thank you masang point di map gk pernah bener, slalu diarahin lewat jalan yg jauhh dari jalan aslinya (padahal jalan asliny jg tinggal belok, ini malah diarahin lewat jalan lain yg jauh lebih muter2) Hebat sekali:) Mon maap akan sangat membantu kalau diperbaikii, terimakasih
gojek
by huytrinh2703 on 2020/10/10 17:17
tốt nhất
Coder thực tập
by micchodien on 2020/10/09 02:19
Cty lớn mà thuê 1 thím thực tập code cái app thì phải, vừa lag, giao diện khó thao tác, nhập voucher gây bối rối cho ng dùng (nhập ko được cũng ko thấy báo). Tài xế nhận đơn thì n nổ xa cả 5-7km xong bắt mình huỷ đơn hoài. Bực mình vl. 1 sao.
Bad customer service
by abgshsuid is on 2020/10/03 02:49
Saya telpon lebih dari 10x karena kesalahan dari pihak bakery yang saya order. Sudah saya note untuk ada tulisan happy birthday tapi tetap diterima padahal dia gak bisa bikin tulisan itu. Dan ketika saya telpon cs gojek selalu sibuk dan lebih dari 10x saya kasihan sama pihak driver yang diganti berkali kali !!! Saya akan mikir berulang kalo untuk menggunakan. Gojek
Đăng ký rắc rối!
by paulloc76 on 2020/10/01 08:05
Đăng ký tài khoản cứ đòi mã giới thiệu, cài mãi không được!
Too many features. Confusing.
by cassierrabren on 2020/09/30 10:22
I got lost on features. Gopay was not updated instantly (I had to wait for 2 days).
Bad services
by Archibaldsince1984 on 2020/09/27 10:07
Took my credit from Get app and then notified that my account is blocked?? 🙄🙄 what kind of company operate like this?
Horrible app
by sn0wb0ard on 2020/09/25 07:11
And horrible customer service. They’ve stole my money.
Booking
by ichoo2309 on 2020/09/23 23:32
Choose the bike so far from me when I book it
Ads all the time
by OhHaiMai on 2020/09/22 03:07
There’s no way to opt out of ad notifications. If you turn off all notifications that includes delivery info and contact. Go food pushing ads all the time. No thanks.
App has too many bugs
by Npturley on 2020/09/09 04:43
There have been more issues lately. The gps seems to have stopped working. Also, the chat quit working today too.
Appsnya kurang nyaman
by Andi harapan on 2020/09/03 00:56
Apps yg baru membuat saya tidak nyaman, saya bahkan tidak tahu dimana melihat posisi saldo gopay saya. Jauh lebih suka tampilan yg dulu, lebih mudah melihat berbagai fitur. Thx.
Layanan pelanggan hancur, pakai grab saja
by Ubersvictimm on 2020/08/28 02:23
Proses customer service yang sangat membingungkan saat saya hendak mendaftar ulang KTP dengan nomor yang baru. Customer service yang tidak bermotivasi dalam menyelesaikan masalah tapi hanya ingin menutup tiket kasus. Pilih grab dan ovo saja, pelayanan sangat cepat dan perubahan KTP selesai dalam 12 jam.
Basically Stole My Money
by Polar0PPosite on 2020/08/21 10:42
I couldnt access my funds in gopay without making a pin. I tried to make it but the dumb thing kept trying to send to a number with extension (+16), while the extention for the us is (+1). I tried to contact the customer support bet they kept sending the exact sam copy and pasted junk. AND THEY ASKED ME TO MAKE THE PIN AFTER I TRANSFERRED $50 INTO GOPAY. Terrible bug with a terrible customer support team.
Can't add card
by Empty87 on 2020/08/16 04:54
I can't add a credit card.. I successfully authenticate and receive the confirmation after which the app says it can't be saved. Buggy Also you removed Paylah... Now I can't book anymore
Seems like monkeys coded this app.
by Ox trader on 2020/08/16 02:40
Seems like monkeys coded this app. Random pickup point on a highway outside of my condo. They want us to cut open the fence and walk onto highway for their intelligent pickup point. What a load of steamy manure.
Tampilan menu Baru
by HM. Uban on 2020/08/08 03:40
Tampilan menu yg baru ini sangat membingungkan tidak bisa dilihat langsung apalagi lihat saldo yg tersisa..??!!👎👎👎 Menu promonya juga terlalu banyak tanpa notifikasi pun bikin pusing lihatnya..👎👎😩😩🤮🤮 Apa maksud dan tujuannya..?? Go pay menu juga tidak bisa dilihat atau di download lagi jdi bagaimana mau pakainya..?? Quit aja kali ya...😩😩🤮🤮👎👎👎👎👎
Bad
by Co Jiwon on 2020/08/07 06:17
Terribe. Bug everywhere, super slow, crash, lag.
It’s ok
by N3RDYN3rD on 2019/01/27 10:50
Not recommended for tourist specially if they don’t understand Indonesian language or the way things work in Indonesia because apparently most of the reviews are about paying more than the app. But if u do understand indonesia then this app is good for u. It has promotions everyday, transportion for short to medium distance here is cheaper than grab but I’d choose grab for long distance as it is cheaper and safer. You will get things easier with gopay as there are more discount and less money changes. It does have some problem when you order food far away because you have to wait for quite some time before someone accept the order. Other than that, it’s a good app, I have been using it for 6 months and the biggest problem I have had is that one time I ordered a car driver but he missed the location and have to drive a long way before the U turn but then he asked extra money for gasoline and yeah I gave him the money but I also put bad review on him.
Very good app
by Placebo_bill on 2018/01/11 09:32
I really think Go-Jek is an amazing concept with how robust it’s services are. Usually a very pleasant experience. Unfortunately several of the cars have a pretty strong smoke smell covered up by air freshener. I would rate higher except the app still has glitches to work out. It booked 3 rides for me the other day and that was confusing. Also said a car was coming once but didn’t show up to the driver. Work out the glitches and will be pretty solid gold
one of the worst customer service i’ve ever seen
by randomangrypersonatgojek on 2020/11/28 10:01
had a couple problem on using the app, and contacted the customer service several times. The first few were rough the person helping was just rude and not helpful, and this happen more often than not. The final straw was when i submitted a ticket about one thing and suddenly it got closed with a solution about a different problem. When i tried to reopen it the ticket get closed instantly and stating the problem has been solved, which it has not. And the reopening process happened several times after that im just dont with gojek, terrible services, confusing interface, a boatload amount of promotion which is just annoying. Even the “benefits” are not beneficial at all. Grab “tiers” give more “benefits” which actually rewards you for using Grab more often rather than gojek incentive of just cashback and “benefits”. Once again as time passes gojek just get worse and worse on all fronts its trash app rework and do better screening on your employees.
Thief!
by Jepoycapot on 2019/01/23 06:20
We stay in Alila resort uluwatu t, I call a driver pick my friend up since I am using the hotel van. My friend didn’t speak Indonesian, so we order a go-car to pick them up from Alila to a restaurant. The app says the price is below Rp. 50 thousand, but the driver asks my friend to pay Rp. 300 thousand. My friend call me to asks why he is charging more than what the app said, when I speak to the driver, he said because Go-jek doesn’t cover Uluwatu area, so either we pay up or he will drop my friend on the side of the road. I complaint to the customer service but no action was taken. They said they talk to the driver and the driver said he didn’t charge us more (we pay in cash since we don’t have Indonesian e-payment). We are staying in a hotel that costs Rp. 10 million per night, they think we will lie to them just for a 2 hundred thousand Rupiah. No action was taken. Do not use this service! Use Grab instead, much much cleaner and better service. DO NOT USE THIS APP! YOU WILL BE TAKEN HOSTAGE! Use “grab”, Trust me!
Didn’t take action to THIEF driver!
by youxiaoyou12 on 2017/11/30 03:06
I use go car every day. Most of the drivers are nice. But one day i fell asleep on the car and the driver stole my phone and cash from my bag! I didn’t notice until i get off the car. Then I report this situation to Go Jek immediately. At the meantime, I use “Find my iPhone” to track my lost phone and screenshot every 5 mins. So later I can compare it with Go Car’s record of this driver to prove he took the phone with him. I’m so sure the driver took it because it’s not only my phone, but also all the cash from my wallet. This is very urgent to me! I keep contacting Go Jek cust service but no one can really update me their process! I’m so angry right now because they still allow this DANGEROUS person to take cust! You have his name, ID, phone no and car plate no. Why don’t you do something?!
Totally Unprofessional
by LuxViz on 2018/08/11 05:33
What a nightmare! After setting up an account I began to receive unwanted marketing emails from GoJack. None of the newsletters have an unsubscribe link like they should in the footer. So, I went to their website customer support area hoping to find a way to email a request to be removed from their mailing lists. They have NO phone numbers or email addresses in their Contact Us section - only physical addresses. Apparently, if someone wants to contact Ho Jack, they must physically go in person! Then from another online search I found the customer service email and mailed a request for my email address to be removed from all/any mailing lists. The customer service rep replied that she was sorry but they cannot do that and they cannot delete my account. I tried to reply multiple times that there had to be a way to remove my email address. The last response from BlowJack was that I needed to go into my mail program and block their email address!!!!! I am amazed at the unbelievably dismal levels of customer service and overall lack of professionalism.
Epic! (Except for the pointless points)
by dejainbali on 2019/09/27 18:01
Having used this app in Bali for 5 years, it deserves a 5-star rating from me! In my experience, it’s an invaluable resource for convenient transportation and ordering anything anytime, from electricity to es kelapa. One gripe: Go-Points used to be worthwhile but now they are pointless. I should have redeemed an awesome offer last year because now it’s so stingy with the points and puts an expiration date on them. No one wants points anyway! The new offerings are either so lackluster or totally unattainable without a zillion points. Not always perfect, I agree with other reviewers that say GoJEK can be particularly problematic for tourists. Familiarity with your location and a working knowledge of Indonesian go a long way to ensure expectations are met. Miscommunication can cause annoying situations for both sides. Please GO-JEK responsibly.
Prices
by SouthRole on 2019/11/02 08:55
If GoJek fall to pit of corporate greed than it will absolutely loss its place as one of Southeast Asia juggernaut competitor to grab monopoly in the region, I highly recommend the company to integrate international MC and Visa cards to the app system and have the same accessibility of Uber (one of my favorite) , GoJek is going neck on neck with Grab by making their prices cheaper , it’s a fair game and I think if the same policy continues they will topple Southeast Asia giant (grab) and become #1 In summary:- 1- Prices 2- new system that integrates international Credit Cards Cheers
Worthless for food delivery in Ulamas
by Evo Terra on 2017/10/12 12:49
I downloaded this app before our trip to Bali. Tonight, I tried to order food twice. Both times the drivers called to tell me the restaurant I ordered from was closed. Bad luck? More like bad business model. Rather than verifying the order with the restaurant, this app relies on the driver to place the order once they arrive at the restaurant. I’m all for mechanical turking, but two failures back to back means it’s broken at the source. I give the drivers full marks for calling me to explain the situation and to offer to fill the order in a different restaurant, but without access to the menu, that’s not helping. Try something else, for this is broken by design.
Cannot find driver for long journey
by david11457 on 2018/12/05 09:35
GO-JEK is good for short journeys under 10 minutes, but for long journeys it is hard to find a driver, as drivers will accept and then cancel the job once they realize how far it is. I live 30 minutes from my work, it usually takes me 30-45 minutes to find a driver because they all cancel. Makes the total journey time more than double!!! once you take into account the time spent trying to find a driver who wants the job. GO-JEK should punish the drivers who cancel, because they don’t seem to care about it, and also increase the fare for longer journeys, so that the drivers actually want to accept them!
Go food suggestion
by Billie Widjaja on 2019/03/22 15:09
Can you make “similar to your history/ fav menu”? Sometimes if you travel and you want to order similar meals that you used to order when you are in hometown, you can’t find it. Maybe take advantage of tag like “ayam bakar”, or “nasi padang”, and you can find similar nearby area where you travel at.
Malfunctions!
by AmandaInLima on 2019/01/14 13:18
I ordered go-food and the order disappeared, so after a while of trying I assumed the driver must have cancelled and I ordered again. This order also disappeared, at which time I realized the app was malfunctioning. I paid the first driver and had him call the second driver to cancel, because I did not have any pulsa to call on my phone. However, the second driver still came and was very upset because I did not have enough money to pay. Then, when I tried to click “need help” on the application, that function wouldn’t work either! I think that Grab is a much better application after this experience.
Gojek banjarmasin!
by nadyacm on 2017/12/09 17:08
Thanks to driver gocar who r very nice to me and the service was good. This app really helpful, but sometimes is really bad when the driver gocar picked me up on airport and suddenly someone push my driver really hard from back, then i realized he is convention driver.. he hate every online driver who picked cust on airport, they said airport it was they area.. its not fair, i think every single people in this world had they own future..
Too many intrusive notifications ads
by Fendi Liong on 2019/10/24 12:51
This app would be good, if not for the constant intrusive push notifications ads. Seriously. It gives so many notifications *cough* ads *cough* throughout the day. At first, I don’t want to turn off notification in iOS setting because then it wouldn’t give me notification when my driver pick my order up. But it become annoying to a point that I turn off the notification in iOS setting then start using rival apps (the rival is not as annoying as this app). So, keep your intrusive ads down, folks!
Halal Filter does not exist?!
by A-IMPORTANT-MESSAGE on 2021/05/17 10:16
Indonesia is literally the worlds biggest Muslim country!!! And it’s top food delivery app doesn’t have a halal filter??? What!! Please add a halal filter Gojek!!! Whenever you want to discover new restaurants you always have to look through the menu to see if there is pork,lard,etc sometimes it is not even written so you have to google it!!! Please add some sort of halal filter that shows only halal restaurants!!! I’m so surprised this doesn’t exist!! We are LITERALLY in the worlds BIGGEST MUSLIM COUNTRY!
Go-Jek go bike
by Kmulahhh on 2019/06/03 15:14
So I can only speak for the motor bike pick up and drop off.. super convenient and best way to get around for someone like me who wasn’t confident on the bikes and knowing directions. The people have been super nice, great drivers and never asked for more than what was shown on the app. I also tip and it is the best deal. I’m so thankful for this app, especially In Canggu where no one walks!
GoPay Shenanigans
by danatri on 2018/08/31 00:01
You ask your drivers to keep promoting gopay and conduct gasifications on them to see who got more customers to purchase GoPay. And when the customer uses gopay, only few drivers who are willing to accept the gopay use and asking the customer for cash instead. This is a systemic problem that you should be responsible instead of milking customers’ money and putting the blame on your drivers. Also I can no longer complaint about my drivers (mostly GoCar drivers who are rude, unprofessional, and keep asking for cash by the pretext of “my phone cant take gopay”)
Scam Scam Scam Scam!!!
by Dat dude 123 on 2018/12/18 19:08
If you want to get scammed then use this app. One simple question. Why have an app where it tells you what the price is going to be if the driver just sends you a text and try’s to negotiate their own price ?? For instance, if your app tells you that the price is $3 to get to a-z , why would the driver call or send a text and say the price is going to be $20 . What is the point, just get a taxi . There is no recourse for the driver and this scams they pull. No way to notify anyone of the scams. Do not use this app, you will be highly disappointed . Order at your own risk , beware.
It’s been fantastic
by lifewithoutbooze on 2019/03/31 07:18
I downloaded GOJEK after having issues trying to sign up up with a competing company. The other company said they needed all my Facebook contacts to sign up. So I declined and went with gojek. Out of twenty or so rides in a month I’ve only had one issue and it was minor. I highly recommend these guys.
Too many promo notifications! Where’s your support center or contacts?
by Loueez on 2020/10/27 06:32
Just gonna write it here because help center in the app is just a bunch of FAQs that doesn’t apply to my situation. There are too many promo notifications everyday. I want to turn them off without turning off the important ones like when the driver has arrived. Also, where’s your support contacts?
Unnecessary verifying
by Jerryapples on 2021/07/26 02:57
Have been using this apps since open beta and it will in development,the graphic and layout it’s pretty interesting comparing to other delivery apps ,but the latest update has to verify with your own ID card even it request customer to take a selfie just to using a food delivery apps ,that’s very ridiculous and unnecessary those are private information.
Just a feedback for the app experience
by todaysupp on 2021/01/03 10:24
This app is good, however the UI needs improvement. Navigation between services are confusing. It would be nice for every services used and delivered, a receipt is sent to email or can be viewed in app and have an option to save in our device. I hope the app development team noticed this issue and update the app.
Can’t alter order
by qhdjir on 2019/12/05 01:36
It’s a good app but I don’t like the new changes. I use to be able to change the order for example: McDonalds you can not change the order if you order a meal you can not get it a la cart now if you want say just a burger no meal. But other than that it’s good.
Constant updates to app, but not customer service.
by dsglobal on 2019/04/15 16:51
Biggest problem with the app is drivers are constantly asking for more money than the actual cost of the trip, and they waste insane amounts of customer time in the process. On a near daily basis I waste maybe 30 - 90 mins just trying to get around Bali. As soon as a competitor comes into this space with good customer service, GoJek will have to step their game up significantly. The company does not yet do a good job of protecting customer interest.
Crashing Problem
by Goo hae ra on 2019/10/17 03:51
I have been trying to open, re-install the app for many times. And yet the app always crashes and never get to open. It’s so frustrating. Maybe you could consider separating the app, go pay alone, and the rest in the same category. Or install a better app that doesn’t crash all the time. Thanks
Auto order bug
by dhimasernowo on 2021/02/21 09:30
The app suddenly auto order with cash payment while I switched back to gojek app after top up go pay with banking app and I CAN’T CANCEL THE ORDER, I use go pay because I don’t have enough cash, that’s why I top up gopay, but after switching back to gojek app the app suddenly order the gofood, call the customer center, not be able to cancel the order as well, what kind of system that doesn’t have function to CANCEL THE ORDER??! Very bad experience
Worked for two trips
by Nomorecrap8 on 2019/12/22 08:01
I had two trips that worked out great then the app stop working saying there was something wrong with my account and to call them. I’m a foreigner on vacation and can’t call them without absorbent fees. If you download just beware that may happen to you as well in that you’ll get a few trips then may have to resort to grab or whatever else they use in Bali.
Useless Customer service
by Lonestar_Et on 2020/01/08 10:27
Changed numbers, but used same facebook account, my funds did not transfer. Had to call Gojek customer service and they sent email to confirm my identity. Sent everything gojek requested, nothing done. Why all Indonesian companies customer service the worst and no refunds? Bc they are poorly trained and only care about $. If this app was in US or Canada, they would get sued and banned by everyone. Poor quality and poor app interface.
Someone tried to open my account
by hoodliob on 2017/10/12 08:16
I got message from Go-Jek about my password. After it , someone calls me that I won doorprize , he said bla bla bla..... I don't believe that I think he was tried to get in my account and found my phone number .. I bet he knows how to get in to your bugs Thx
Notifications frenzy become annoying
by Agha Nur Dharma Ain on 2018/02/14 06:12
Lately the app seems to go in extra chatty mode with the notifications. I dont need a daily reminder about promos and vouchers that I am not interested in using. I would like to have a full control to choose what notifications the app pushed to me. Please provide this feature.
More difficult to navigate!!
by Laksita2302 on 2018/02/02 03:39
I'm not very content with the new features with go-ride, go-car! It's more difficult to order if I order it for someone ! And the map couldn't be found if I just type it for other cities. Please make it easier just like before. It's okay if it back with the older version. This is very not beneficial for someone who have food business. Thanks
The app has become so laggy
by Biiesh on 2021/03/29 12:18
Since the past however many months, the app has become very laggy. There are so many things on the homepage I don't care about; I never scroll down. Please fix the lag or enable an option to make the homepage as clean and empty as possible.
Driver almost tried to pick a fight with me!
by emmanuelez on 2018/12/16 03:22
One of the drivers blamed me because he got lost and he couldn’t figure out how how to use the app. He was hostile and confrontational. He literally almost picked a fight with me! What’s worst is when i called gojek’s customer care to complain, all they do is read off a template reply and say he will be warned and trained better. BS! A driver like that should not be allowed to work at gojek. But then again, i guess that’s a reflection of your company.
Money lost with go pay
by huuft on 2018/05/31 12:30
Two times I lost my money, I ordered food and it didnt came, there is no way to track or contact the driver after order completed. Too bad, I regret to use the money in advance
Idiot Drivers
by tmthymllgn on 2018/05/02 06:08
Driver couldn’t find textile museum despite map and directions. I had to navigate for him. He kept making wrong turns. I was unable to get bike for the ride home. I canceled 10-15 times because Drivers were so far away and driving in opposite direction or not moving. Texting me in Bahasa. Then the app says I have to call customer service because something is wrong. No phone number provided. Uninstall this crap app.
Great service. But app too clutered
by Grc123456 on 2021/01/19 06:11
Too much unneccessary notifications from gojek app. Need to add change notification settings that turn off promotional items, But keep the notifications from gojek drivers or orders. Using iphone x, and app gets slower & cluttered after every update, not more efficient.
Lack of support
by 2lyft on 2021/02/23 15:50
Lack of customer support, because the options in the Help section were not enough and I cannot submit a request. Every time I try to, it's either not enough or too many characters, and the "right" amount is 140 words, like how do you even do that, when anything above or under that number is invalid? Also no card payment. It's 2021, this is essential!
Good service. Need improvement on promo notices
by Shindouhikaru on 2019/12/15 07:12
This service is great and is still improving. The service of transport for people, things and food are excellent in urban and suburban areas. However it could use some improvements: 1. Notification of advert should be made optional do users can disable them. Not everyone wants advertising notification, but everyone wants notification about their orders and chats. 2. Choose advertising wording so that they don't sound grammatically and literally wrong. Otherwise# this is an excellent service with many discount.
Gojek malang!
by dekbu on 2017/09/20 17:39
It's very helpful when you feel hungry at night and want to order food just to make you tummy happy! Go-jek is an app that need to grow bigger in order to create a new lifestyle towards the development especially in INDONESIA!
Very helpful for daily needs
by Rusmaini on 2021/06/24 06:36
The app is easy to use and integrated with e-payment. So, the transactions can be made easily. I trust Gojek troops and will continue their services. This is considered as basic necessity.
Somebody use my acc
by e mist on 2019/12/22 07:20
never have problem before, than I can’t use Gojeck app.. when I see in my profile my phone nomber has been change, I try to make new acc with my email adress can’t, they said my email adress is already use, is mean I been hack. when I said my real phone nomber I always use is belong to somebody name, and now my profile Gojeck acc is not my nomber
Inconsistent - 4 drivers canceled for one order
by Annoyed in Jakarta on 2018/12/31 06:31
Normally the Gojek service works fairly well but today I had 4 drivers cancel the same order on me. It was a simple order, not a large amount (200k rupiah). One of the drivers even canceled after he called me to confirm the order. I am not sure if this was a problem with the app or a people problem.
Good service but drivers need more salary
by Driver 5 tahun on 2021/01/07 01:07
Please help Go-Jek drivers get more money such as partnership with local supermarkets such as Griya and Borma. Life is very difficult right now. Thank you for taking the time to read this appeal.
Order manually
by Jaysterrrrr on 2019/06/23 15:16
The update actually degrades the service. We used to be able to enter our order manually but now that option is gone. Its stupid since the menu of the restaurants sometimes aren’t up to date or comprehensive
Twice
by sahoream on 2018/06/21 16:07
It’s an overall good app, but please, like PLEASE, do something about the crash. Somehow I get 2 drivers accepting my order and pay twice. Like, how come....? I don’t want to complain too much, since this is an actual useful app, but this is kinda.... *sigh* please do something about it
I like it
by bxsxt on 2021/07/12 04:23
It’s very helpful, i also like it cause they’re fast and on time, also when we ordered food, they’re fast and the communication and their attitude. I love the app
Can’t live without it.
by BuleBetawi2013 on 2021/05/21 03:25
GoJek has changed the way we live in Jakarta, and I literally can’t imagine life without it. I miss some of the old features (GoGlam, GoClean, GoMassage, etc...) but I still use GoJek every single day...
The worst service ever
by Lada_argentina on 2019/02/26 04:26
I rarely rate apps. But the service rate of this one is one of worst ever. Out of 10 drivers 8 will ask you to pay 3 -5 times more then the app says. Or they cancel last moment. Or they actually don’t come and don’t cancel, become they don’t want to loose their bonuses. Rude. Can not rely on this. I had only 4 drivers in 2 months that were honest and good. The worst app I used in my life.
Gojek Off
by chopchopcurrypok on 2019/11/27 12:07
Totally unreliable, dishonest driver in car SKJ4093Y driver Tan Wee Yong. Confirmed the pick up and then he was just one block away when he stopped and refused to come to the pick up point. Not only did he lie that he came here but I was not here, but he refused to cancel the trip. Worse thing is as this was happening, I could not get help or make a complaint using the app! It kept hanging - very timely... Go Jek off in comfort!
Rating Trends
0,0,0,3,0,1,1,0,1,0,0,1,1,1,0,2,0,1,0,2,0,1,1,0,0,0,0,3,1,2,0,2,2,0,0,2,1,1,2,2,1,1,0,1,5,20,11,7,5,5,5,2,12,18,21,11,3,12,9,8,7,7,4,5,5,4,7,7,12,4,7,9,7,4,6,3,3,4,7,1,3,4,6,2,3,2,4,5,8,0
All Versions
3.0
2,189 total
 5
1,147
 4
199
 3
137
 2
150
 1
558
Current Version (4.24.1)
3.0
1,688 total
 5
943
 4
137
 3
100
 2
102
 1
406
Version History
More...
Keyword Volume Hits KEI Rank
cab app
9.94
42
1
go bus
0.00
39
the glam app
0.04
34
1
car-part pro
2.58
24
1
siri ride apps
773
21
tv indonesia
0.00
15
the boxcar
0.00
15
reus transport bus online
0.08
12
1
eone cab
0.00
10
1
indonesia paradise
45.60
9
1
app onebus
0.00
8
1
glam box
12.42
4
tiket kereta api
0.24
3
cab24 taxi online
0.00
2
tnker.com
0.00
2
pt go-jek indonesia
4.2 K
1
gozoek
0.10
1