Please help Go-Jek drivers get more money such as partnership with local supermarkets such as Griya and Borma. Life is very difficult right now. Thank you for taking the time to read this appeal.

Good

Định vị vẫn chưa chính xác. Nhiều địa điểm không tìm thấy. Gojek nên phát triển thêm ở vùng ngoại thành nữa.

This app is good, however the UI needs improvement. Navigation between services are confusing. It would be nice for every services used and delivered, a receipt is sent to email or can be viewed in app and have an option to save in our device. I hope the app development team noticed this issue and update the app.

App đặt xe gì mà không bao giờ đặt được xe

Grab done a fine job at this, why can’t you?

The app has gone too slow, bloated. Come on guys!!!

พอใช้เงินในกระเป๋าครั้งที่2 ดันให้ใส่บัตร ประชาชน ถ้าเป็นแบบนี้ไม่เติมเงินหรอก เงินเล็กน้อย ขอรายละเอียเยังกะตะกู้เงิน เอาเงินคืนก้อไม่ได้ ต้องเสียค่ายกเลิกระเป๋าเงินอีก 200 เพิ่อ! หวังข้อมูลส่วนบุคคลลูกค้ามากไปไหมคะ

Rencana ny mau pesen minuman 7 biji pakai diskon 30 ribu, ternyata 2 minuman ny ud expired sisa ny cm 5. Ketika minta ganti barang ternyata 2 lagi ditambahin secara manual karena gomart ngga bisa nambahin barang di aplikasi cuma bisa hapus barang. Karena barangny cancel 2 promo yg tadiny ud jalan jadi batal. Dan terpaksa jadi beli barang tanpa promo. Ketika telpon customer service ny, Ternyata customer service ny juga ga bisa ngapa2in, padahal tinggal apus promo nya dan potong aja hargany sesuai promo . history pesenannya jg harusnya uda ad dan uda jelas kesalahanny dari aplikasi gomart nya yg sistemny buruk . Lebih baik pesen barang dari saingan jauh lebih sukses daripada dari gomart .

Always been such nice people and always successful!

Good

After update why can't use QR code for payment???

Kirim barang terkendala masukin deskripsi. Tidak dapat di klik. Tidak dapat di isi (Go-send)

I wish gojek has top up option from paypal.

had a couple problem on using the app, and contacted the customer service several times. The first few were rough the person helping was just rude and not helpful, and this happen more often than not. The final straw was when i submitted a ticket about one thing and suddenly it got closed with a solution about a different problem. When i tried to reopen it the ticket get closed instantly and stating the problem has been solved, which it has not. And the reopening process happened several times after that im just dont with gojek, terrible services, confusing interface, a boatload amount of promotion which is just annoying. Even the “benefits” are not beneficial at all. Grab “tiers” give more “benefits” which actually rewards you for using Grab more often rather than gojek incentive of just cashback and “benefits”. Once again as time passes gojek just get worse and worse on all fronts its trash app rework and do better screening on your employees.

karena kebanyakan fake order buat reorder gk bisa... telfon cust service gk ngebantu sama sekali... nyusahin banget...

This app will spam you with unwanted advertisements several times per day. And there is no option to turn off any unwanted advertisements. This is against Apple’s App Store guidelines.

i already have the newest version of gojek but when i scan the qr code to pay for my things with my go pay, it says i need to update the app to the newest version

waiting for driver over 15'. never using again. too bad

Kesel banget karena salah pencet tapi gabisa cancel order. Pas cek need help malah disuruh telepon, jadi pakai pulsa lagi, rugi ratusan ribu, fix gamau pakai gojek lagi bhay 😡

Mau bayar pakai gopay via kode, kodenya langsung expired dalam waktu 2 detik!. Bayangin waktu itu gabawa dompet dan hanya ada gopay, ternyata tidak bisa bantu apapun! Sering trouble ketika bayar pulsa telkomsel menggunakan Gopay, sudah email Cs Gopay ga ada tanggapan sama sekali! Please fix it. Thanks! Ohh already uninstall it ✌🏻

Cùng một đoạn đường cùng thời điểm có lúc đi 14k , lúc 25k ... chênh lệch gấp đôi chắc chắn là do lỗi . Đề nghị sửa luôn phần map của app , cách nhau chừng 5m là vị trí định vị cách 2 quận , chỉnh luôn phần chỉ đường cho nhân viên ( chứ lỗi vcl luôn )

Just gonna write it here because help center in the app is just a bunch of FAQs that doesn’t apply to my situation. There are too many promo notifications everyday. I want to turn them off without turning off the important ones like when the driver has arrived. Also, where’s your support contacts?

There’s no support team for this one. If you’re in trouble you’re on your own. NOT RECOMMEND.

Please add a force touch feature to scan a barcode immediately.

mohon pada menu filter go-food, ditambah sort jarak resto dari yg terdekat hingga terjauh min.. terima kasih

Tôi đã đặt nhiều chuyến trên Gojek, rất nhanh chóng và dễ dàng.

Saya pesen makanan di restaurant SOP AYAM PAK MIN KLATEN PALAGAN JOGJAKARTA - pesanan saya paha atas tapi mereka tidak punya dan pihak restaurant tetep accept pesanan saya, saya minta di cancel tidak mau, saya berusaha telpon call center 45 menit baru diangkat setelah diangkat dibilank minta maaf tidak bisa apa apa - gilak kali ya, saya suruh driver pertama yang pick up pesanan saya untuk cancel katanya tidak bisa di cancel alesan macem apa coba itu - yang bener dong kalau kerja

Every time I tried to pin point a location on the map—IT IS NEVER CORRECT!! The map always lead the driver through a different road—which was a ‘more complicated’ one. Very nice:) Please fix this problem, it will certainly help a lot. Thank you masang point di map gk pernah bener, slalu diarahin lewat jalan yg jauhh dari jalan aslinya (padahal jalan asliny jg tinggal belok, ini malah diarahin lewat jalan lain yg jauh lebih muter2) Hebat sekali:) Mon maap akan sangat membantu kalau diperbaikii, terimakasih

tốt nhất

Cty lớn mà thuê 1 thím thực tập code cái app thì phải, vừa lag, giao diện khó thao tác, nhập voucher gây bối rối cho ng dùng (nhập ko được cũng ko thấy báo). Tài xế nhận đơn thì n nổ xa cả 5-7km xong bắt mình huỷ đơn hoài. Bực mình vl. 1 sao.

Saya telpon lebih dari 10x karena kesalahan dari pihak bakery yang saya order. Sudah saya note untuk ada tulisan happy birthday tapi tetap diterima padahal dia gak bisa bikin tulisan itu. Dan ketika saya telpon cs gojek selalu sibuk dan lebih dari 10x saya kasihan sama pihak driver yang diganti berkali kali !!! Saya akan mikir berulang kalo untuk menggunakan. Gojek

Đăng ký tài khoản cứ đòi mã giới thiệu, cài mãi không được!

I got lost on features. Gopay was not updated instantly (I had to wait for 2 days).

Took my credit from Get app and then notified that my account is blocked?? 🙄🙄 what kind of company operate like this?

And horrible customer service. They’ve stole my money.

Choose the bike so far from me when I book it

There’s no way to opt out of ad notifications. If you turn off all notifications that includes delivery info and contact. Go food pushing ads all the time. No thanks.

There have been more issues lately. The gps seems to have stopped working. Also, the chat quit working today too.

Apps yg baru membuat saya tidak nyaman, saya bahkan tidak tahu dimana melihat posisi saldo gopay saya. Jauh lebih suka tampilan yg dulu, lebih mudah melihat berbagai fitur. Thx.

Proses customer service yang sangat membingungkan saat saya hendak mendaftar ulang KTP dengan nomor yang baru. Customer service yang tidak bermotivasi dalam menyelesaikan masalah tapi hanya ingin menutup tiket kasus. Pilih grab dan ovo saja, pelayanan sangat cepat dan perubahan KTP selesai dalam 12 jam.

I couldnt access my funds in gopay without making a pin. I tried to make it but the dumb thing kept trying to send to a number with extension (+16), while the extention for the us is (+1). I tried to contact the customer support bet they kept sending the exact sam copy and pasted junk. AND THEY ASKED ME TO MAKE THE PIN AFTER I TRANSFERRED $50 INTO GOPAY. Terrible bug with a terrible customer support team.

I can't add a credit card.. I successfully authenticate and receive the confirmation after which the app says it can't be saved. Buggy Also you removed Paylah... Now I can't book anymore

Seems like monkeys coded this app. Random pickup point on a highway outside of my condo. They want us to cut open the fence and walk onto highway for their intelligent pickup point. What a load of steamy manure.

Tampilan menu yg baru ini sangat membingungkan tidak bisa dilihat langsung apalagi lihat saldo yg tersisa..??!!👎👎👎 Menu promonya juga terlalu banyak tanpa notifikasi pun bikin pusing lihatnya..👎👎😩😩🤮🤮 Apa maksud dan tujuannya..?? Go pay menu juga tidak bisa dilihat atau di download lagi jdi bagaimana mau pakainya..?? Quit aja kali ya...😩😩🤮🤮👎👎👎👎👎

Terribe. Bug everywhere, super slow, crash, lag.

Daily spam you cant unsubscribe for, both by email and by notifications. Not worth it, go for Grab. Even after deleting the account, email spam continues without the option to unsubscribe.

thất vọng vì Gojek

Quá xem thường khách hàng

Code free, nhưng đặt không free. Book tài 30p. Check lại thì vẫn tính tiền nước. Không trung thực . Quá tệ. Bad app

No kidding, I've used dozens of apps across the Americas, Europe, Africa, and Asia. This is by far the worst. I can book, even after validating payment. Get a nebulous "uh oh we found something wrong with your account, please call..". When I do call the number literally ALL of the prompts direct me to their website. No live help. I would love to this go bankrupt. Shoddy and shambilic.

Gojek app was so good before. Now the way theyve updated the app is very difficult to use and confusing.

Kalo ada updatetan tuh kasih informasi detailnya apa yang di update, bukan malah ngetik Pantun atau lirik nggak jelas. -______-" Profesional lah..!!

Tolong pin point gojek terus di perluas. Saat ini tempat saya di ngalian semarang kalau order harus pakai alamat org lain dan di chat ke driver. Ini sangat tidak efficient

Kenapa saya diblokir karena driver2 tidak membawa uang cukup (cuma 200k) untuk membeli makanan saya? Masala ini sering terjadi, dan driver2 selalu menolak membatalkan pesanan... jadi saya yang diblokir! Kemudian No. Customer Service tidak diangkat! Bad Service—fix it! Don't punish your customers because your drivers don’t carry enough reasonable petty cash to do their job. Especially since I was very good tipper!

Tolong dong hp saya MASIH ip 5. Ini kenapa jdi makin mempersulit gini sih! Harus beli hp baru gtu buat download app ini? Katanya buat nolong rakyat mana!! MODAR WOEE TOLONG DONG SEDIAKAN YG KOMPATIBEL SAMA IP 5 kebawah!

You need to add drink selections for combo meals so I can stop getting coke every time I order a combo meal even when I type in the comments that I want a lemon tea

kita pelaku pariwisata sama sekali ga dapat kerjaan sementara kalian para gojek masih bisa bekerja harusnya bersyukur

Bagaimana cara hapus chat di Aplikasi chat di gojek ya.. krna ga bisa di hapus,, hanya bisa di block.

Do you realise the download time and data cost implications for majority of your users? Get your team in India to rewrite the code from the ground up and make it 1/8th the size at least! You a can afford it!

Ga ada fitur customer service padahal kadang kita dapat driver yg ga sopan dan ga bisa ngasi input. Yg paling penting sekarang kita di rumah tapi mau gojek takut, karena kita takut kl mkn makanan di kotorin di jalan krn banyak cerita serem bgt. Apakah mkn isa di cari jalna keluarnya biar pembeli merasa nyaman aman saat dapat makanan kita?

Have issues connecting all the time. Can’t get address to be correct in app.

Udah langganan subscription yang buat gofood khusus buat gofood prtner, tapi gadiaksih tau/petunjuk siapa aja gofood partner nya 😔 Tolong dikasi tau yaa caranya gimana makasih

So annoying when I get notifications about promotions from the app 6-8times in a day. Please let me set in the setting which notifications I wanna get.

Akun saya tidak bisa upgrade gopay

Bring back the near me feature

Please add other payment method like OVO, DANA, etc.

The price tag is getting expensive, this is inconvenient situation.

Nomor token yang didapat gak muncul semuanya dalam screen. Jadinya saya harus copy nomor tokennya ke App Notes, lalu baru masukin ke mesinnya. Very inconvenient, if it’s not broken don’t change it.

The organization is completely unable to help when you lose items in the cars. After immediately reporting lost items, it took 3 hours for them to call the driver. Not acceptable. All other apps in Singapore connect directly to the driver immediately.

When gojek first launched, i used the app immediately. I wanted a practical service that could help me in my daily needs making it easier for me with a busy life. It was a great experience because drivers were still new, very motivated and easier to get jobs from the gojek app. Customer service was very nice.. after this incident ,, vvvv (Although there was a problem where my app was hacked and they didn’t give the money back because it’s out of their reach. Emailed them the problem with evidence but they answered with repetitive and unhelpful answers so i had to move on.) After several years of using Gojek, trouble starts to occur. Gojek drivers (maybe) felt as if their salary’s not enough, maybe they wanted fast money. //or maybe they worked with someone from gojek to scam. Who knows? It could actually happen. I had trouble ordering GoFood because they didn’t want to work. They just wanted to scam me out of my money and waste my time. I had to complain to the customer service that were helpful at first, but gradually they had too much complains and from the tone of their voice, don’t give a crap anymore. Now it’s as if the gojek app’s difficult to use now. It’s like an almost dead app full of scammers. Only the lucky ones might get drivers who are actually willing to work diligently which i really respect. Why am i giving it one star? Because of the constant disappointment i felt. I want them to fix the gojek app but they didn’t even after complaining thousands of times. I’ve seen lots of instagram post and stories about people getting rejected by drivers because of petty reasons and scammers. I just want one thing. Listen to your customer and DO something. This WAS my favorite app. But now eh.

setiap buka go box app crash terus, mohon developer untuk segera diperbaiki aplikasinya

I had to stop using the app for pick up from my house as it would send my taxi to the wrong turn every time....despite putting this in comments to the driver and using the exact zip code (building specific in Singapore). Would have the call the driver each time. More than frustrating.

Drivers are fine. Map is unreliable. Problem is they keep sending me notifications which are just advertisements of the app. If you turn off the notifications then you can’t use the app for booking cars... scummy

Changed numbers, but used same facebook account, my funds did not transfer. Had to call Gojek customer service and they sent email to confirm my identity. Sent everything gojek requested, nothing done. Why all Indonesian companies customer service the worst and no refunds? Bc they are poorly trained and only care about $. If this app was in US or Canada, they would get sued and banned by everyone. Poor quality and poor app interface.

GOJEK Employees hack your account and drain you virtual cash account. Do not download. They will no refund you.

There are several basic fraud that gojek does. You can register with any phone number and got authentication on that number, but to be able to use gopay you need to have indonesian phone number. I put 1million rupiah at gofood event and cannot even use it because the authentification never webt through and all gojek cuatomwr service on the ground and online were clueless about it. When you want to order gocar, the time approximation is ridiculously inaccurate. The car being picked also seems far away. When you order go massage, the therapists never come on time and on several ocaation bail last minute. When you order go clean, they never comes on time and they cancel it at the appointment time. When you want to complaint and write a message on the platform, it says: “Response status code was unacceptable : 503.” Super bad apps, especially for foreigner. The other apps is more user friendly.

Why cant i order from wherever i want?? The restaurant is only 1.4km away! Why do you get to decide which restaurant i want to order from??

I had two trips that worked out great then the app stop working saying there was something wrong with my account and to call them. I’m a foreigner on vacation and can’t call them without absorbent fees. If you download just beware that may happen to you as well in that you’ll get a few trips then may have to resort to grab or whatever else they use in Bali.

never have problem before, than I can’t use Gojeck app.. when I see in my profile my phone nomber has been change, I try to make new acc with my email adress can’t, they said my email adress is already use, is mean I been hack. when I said my real phone nomber I always use is belong to somebody name, and now my profile Gojeck acc is not my nomber

also to whoever is in charge in writing those update notes, you da mvp because they are always so fun and entertaining to read! cheers 🥳

Beberapa kali pesan gofood, catatan pada order tdk digubris. Menurut bbrp driver skrg sistem resto ga mengizinkan pilihan minum atau pilih misalnya bagian ayam yg konsumen suka, walaupun kalo pesan di resto masih di boleh in tanpa tambahan biaya. Perlu di pertimbangkan ada lho konsumen yg mmg ga minum soda, dan tanpa tau batasan sistem akhirnya di paksa bayar dan terima soda walaupun akhirnya nanti cuma dibuang. Ini kata driver berlaku sejak November, so catat ya guys ada bbrp resto popular yg kena sistem gini. Perlu siapin grab juga nih buat hindari kasus gini untuk pesanan berikutnya

This service is great and is still improving. The service of transport for people, things and food are excellent in urban and suburban areas. However it could use some improvements: 1. Notification of advert should be made optional do users can disable them. Not everyone wants advertising notification, but everyone wants notification about their orders and chats. 2. Choose advertising wording so that they don't sound grammatically and literally wrong. Otherwise# this is an excellent service with many discount.

I hope gojek can improve their safety regarding the app. I found plenty drivers and their car is different from apps even they’re professional, just afraid as a costumer maybe we can find the worst one someday.

Kalo ada masalah sama penipuan CSnya gojek gak bisa bantuan sama sekali. Jangan di pakai.. Grab jauh lebih bagus.

Tolong banyak banget driver yang unprofessional. Mereka yang ada masalah tapi saya yang disuruh cancel, bener2 unprofessional.

It’s a good app but I don’t like the new changes. I use to be able to change the order for example: McDonalds you can not change the order if you order a meal you can not get it a la cart now if you want say just a burger no meal. But other than that it’s good.

During rush hour, when the service is actually critically needed and in high demand, the algorithm keep giving me drivers that are very far. Obviously the driver would reject the request . This defeats the whole point of the service, making it useless during times when it is actually needed.

harga makanan di gofood dengan di tempat aslinya tidak update dan sangat berbeda jauh, mohon untuk harga yg asli dengan diaplikasi disamakan, supaya tidak membuat bingung konsumen

Totally unreliable, dishonest driver in car SKJ4093Y driver Tan Wee Yong. Confirmed the pick up and then he was just one block away when he stopped and refused to come to the pick up point. Not only did he lie that he came here but I was not here, but he refused to cancel the trip. Worse thing is as this was happening, I could not get help or make a complaint using the app! It kept hanging - very timely... Go Jek off in comfort!

Was glad Go-Jek came over to Singapore as it provided an alternative to Grab. That said, it takes longer to get a driver and they can blatantly cancel on you. Doesn’t happen on Grab... that said, prices are generally cheaper.

Kerjasama sama banyak brand lah. Kan udah kesebar disemua kota di indonesia. Masa cuma bisa kepake di kota” besar dan beberapa outlet aja. Sayang nih poin banyak kebuang gitu aja

Great. But, then the problems you’ll encounter with this app if you have a “non local” phone number are even GREATER. I’ve had 700.000rp “stuck in the air before” somehow it did not transfer. Now...I had to factory reset my phone and I am not able to sign in to my account which has I believe still has 20.000rp in it. I can’t sign in because on my “account info” it has an extra digit of my phone number that i did NOT place. Which I obviously cannot make that mistake because when you register it sends a code to your phone. So now when I try to sign in and it “sends” me the code. I cannot receive it because of the system jam or whatever you will call it - with my phone number having an extra digit I did not place on my “account info.” Of course, when I try to sign in it recognizes my “correct” phone number but I cannot receive the sign in code because of your systems mistake. Your system on using foreign phone numbers needs to improve dramatically. Unless you should not have introduced it to the application last year.

Lost my money from GoPay. Driver easily can takeover your account and move your gopay money into his bank account. And nothing Gojek can do.

Harga makanan 12.000. ongkir nya 9.000 gila! jarak cuma 0.1m dari rumah. gak masuk akal. SAYA SANGAT KECEWA!

Lagi butuh banget pesen go masaage tbtb suruh verifikasi akun dan nunggu 1 hari padahal badan lagi sakit banget giliran dibutuhin malah disuruh verifikasi akun nunggu sehari haduh

If GoJek fall to pit of corporate greed than it will absolutely loss its place as one of Southeast Asia juggernaut competitor to grab monopoly in the region, I highly recommend the company to integrate international MC and Visa cards to the app system and have the same accessibility of Uber (one of my favorite) , GoJek is going neck on neck with Grab by making their prices cheaper , it’s a fair game and I think if the same policy continues they will topple Southeast Asia giant (grab) and become #1 In summary:- 1- Prices 2- new system that integrates international Credit Cards Cheers

Makes life easier!!!!

Kronologi: 26/10/2019 Sya pengguna app gojek merasa terintimidasi secara verbal oleh para mitra anda karena disalahkan soal pembatalan yg saya lakukan karena mitra gojek anda tidak dapat menyelesaiakan pesanan. Sehingga saya yg disalah karena performa mitra anda turun