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Use the Amazon alexa app to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. When you enable Alexa hands-free you can talk to Alexa by simply saying "Alexa" when the app is on your screen. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. DISCOVER MORE • Get more out of your Echo device through personalized feature recommendations from Alexa • Discover and enable recommended Alexa skills • Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books MANAGE YOUR DEVICES • Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go • Create routines to automate your smart home devices MUSIC & BOOKS • Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices • Create speaker groups to play music across your compatible Echo devices for multi-room music ORGANIZE YOUR DAY • View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more STAY CONNECTED • Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom • Call or message supported Alexa-enabled devices, at no additional cost.
Conflict
by Music not everywhere on 2020/10/24 05:58
Can’t get my echo, fire stick and yahama MusicCast to get along
Not happy with upgrade
by unhappy ringer on 2020/10/24 05:51
I just need to reset Alexa. Period. Don’t want all the extras, and there doesn’t seem to be a way around. There should be another (old version) of Alexa available for the simple people, like me.
Having good time with Alexa
by KY/TX lady on 2020/10/24 03:42
For the most part I live Alexa! However, when I was trying to get a phone number for a neighbor she kept getting the wrong person even though I gave get a correct name and address. It was frustrating!
Astounding Technology
by Aging Joyfully on 2020/10/24 01:00
With four Amazon Echo Dots here and two more in a summer home, I feel as if I can speak with some experience on the marvels of this ‘astounding technology’. Alexa is dutiful, reliable and capable of providing great service, access and knowledge. She has a delightful voice that sometimes surprises the user with her spontaneous responses. I wish she had an unmarried human sister (Smile) But like the rest of us, she isn’t perfect any more than Amazon Help is at resolving her inexplicable reticence to fulfill some tasks of which she is more than capable. Considering the minor shortfall of limited available assistance, Alexa has proven to more than offset any inconsequential intractability. What a superb companion she can be for confined seniors or others. I’m also told that Alexa is a fantastic homework assistant for students. I’m so happy that Alexa and her five sisters chose to live here.
Crashes and makes my phone hot, but it does control Alexa
by Dbat777 on 2020/10/23 22:52
I’ve noticed when using this app especially when browsing and writing writing reviews on Alexa applications that I’ve added that it will cause my iPhone to get quite hot and often crash right after submitting the review. Also please, please, revise the text input method when writing reviews. As whatever you’re using on the app removes all the iPhones ability to spellcheck and even auto capitalize letters. Otherwise the app works well to control Alexa. Just hoping these small tweaks stop it from crashing so much.
Update
by ughsopissed on 2020/10/23 22:13
My app doesn’t work now
Spotify
by FionaBeastTikTok on 2020/10/23 22:05
Can’t get her to play any Spotify. She did at one point then that was it.
Alexa failed to recognize my correct answers!
by FPuthoff on 2020/10/23 21:56
Very frustrating👎🏼
Alexa Isn’t holding it’s connection.
by frutrated potential Alexa user on 2020/10/23 21:22
It seems like I have to set up the Alexa every time I use it. Very frustrating!
Fix the interface
by Addie.20 on 2020/10/23 19:48
You all need to fix the interface. It is so slow and is inconsistent. There needs to be designated areas where I can go to my Apple Music playlists, Spotify playlist, and more.
Hi p
by Yazooya_animal saver on 2020/10/23 16:50
Hi
Alexa
by Skip- Bi on 2020/10/23 15:55
I’m in love with this product! It’s was definitely worth the money.
Top Notch System
by Johnboy from Mpls. on 2020/10/23 15:39
With sound studio speakers and fire tv cube and prime video, this is finally the system I’ve wanted for ages. Great sound dynamics, rich and robust. Am totally pleased. Oh, the Alexa app ties it all together and makes it work beautifully!
The best to work
by Mcboaisk on 2020/10/23 15:13
Best friends during our work
What happened to Spotify
by Kaylad1311 on 2020/10/23 15:02
My Alexa no longer plays by spotify
Yes
by Honea blue on 2020/10/23 14:12
I’m really liking the Alexa features no complaints
Settings
by GKwall on 2020/10/23 13:53
Alexa is too complex to start up
Mom
by Rhondinella on 2020/10/23 12:22
My 88 year old disable mother loves talking to Alexa and making light go on an off asking her questions calling me when I’m out and playing the news and radio. It give her a sense of control that she crave now that she has little control over her life.
Amazing
by sillysally13 on 2020/10/23 11:53
It is working great with all the rooms
No network found
by Dugthethird on 2020/10/23 09:08
The moment when every other app is working fine and you can scroll through tiktok and Instagram just fine with your WiFi connection. But Alexa app is saying no network found... and only works occasionally...
Least user friendly app ever
by amdancer on 2020/10/23 06:01
This app makes ZERO sense. I just want to be able to pair and control my echo speakers. But this app is horrible. How the heck do you even use it?
Alexa echo device is the best
by DeAnn1109 on 2020/10/23 03:56
I love it!!!
Poor
by BLacK-HaRTz on 2020/10/23 03:44
Poor design quality doesn’t work half the time Still poor quality, Have to yell and shout her name and she doesn’t do anything Have echo dot and echo Had 3 throughout the house and no trashed 1 so down to 2.
Spotify
by jess.repos on 2020/10/23 03:30
Please fix the Spotify problem it hasn’t worked with Alexa for months. Radio functionality is also inconsistent, Alexa will not remember my preferred stations. These are basic functions, please fix this. Would rate 0/5 if I could since these are basic functions and my Alexa will not do them without me manually connecting to Spotify, etc.
Thank you
by leesahh p on 2020/10/23 02:38
I love my Echo Dot. It really does help make like more convenient and I appreciate that.
The app doesn’t recognize my new Alexa echo dot
by marco.,! on 2020/10/23 01:54
The app doesn’t recognize my new echo dot, I tried everything, just a pain in the neck.
Alexa
by Janet Chaney on 2020/10/23 01:54
I love her cool
Annoyed af
by Samantha platt on 2020/10/23 00:36
Apple Music WILL NOT WORK it says enable on the app then Alexa says it’s not enabled when it clearly say enable on the app and IT DOESN'T WORK WASTE OF MONEY
This is good
by La china70 on 2020/10/22 23:50
When I first got Alexa I was confused but white this app I am not confused anymore
You have ruined the share list feature
by Winemama81 on 2020/10/22 23:48
Remove the share link feature on lists, so stupid. It was perfect, I text a list to my husband of groceries to buy at the store and now I get a dumb link!
Alexa was easy to install
by Josc_R on 2020/10/22 23:47
Finally I got it Done! I am very happy! Just try it
Everyone needs an Alexa
by guardianofseven on 2020/10/22 23:19
She is my friends he a friend
The UX guy should be fired
by Dbaudino on 2020/10/22 22:49
Omg, how do not know how to start. This app is awful. Unusable. I really do not know what they were thinking .
Help offered
by Pretty face. on 2020/10/22 22:18
Joshua technician did an awesome job on helping me set up my Echo dot. Patient and easy to communicate. Thank you again!
Changes they can make to Alexa
by Kristen wasn't Christian on 2020/10/22 20:45
I wish they would make a change to Alexa. They should make a change so that when Alexa freezes you don’t have to go through the whole restarting process. That’s the change I would make
HiHi pis p
by pattypick on 2020/10/22 19:37
I just gotta is this ptime I own
No response
by Mcherrywood on 2020/10/22 18:20
Set it up and all day and I have to keep repeating the same command over and over again to ward I just give up
Glitch prone - considering...
by Apecat1974 on 2020/10/22 17:46
I love the idea of the amazon devices (echo) and the amazon app that controls smart home features. Unfortunately the reality is a glitch prone eco-system that requires constant maintenance of devices that continually lose connectivity to the app/Alexa and each other. I wanted to give it a two-star rating, due to my most recent frustration and having to replace my echo plus I bought in April 2020, because the new device rolling out in November (and updates) has made mine obsolete. I do like it the system when it works as designed; so I gave it a 3 overall. Music playback, ugh. I’ve had to remove and re-add devices, delete and re-install the app; all the steps I have to again repeat with amazon support when I just can’t get stuff to work. I use Apple Music as my default service. While I’m not sure who the fault lies with (Apple or amazon) it’s hit or miss. Looking at reviews for those who can’t get it to work at all, I’m fortunate I can get it to work more so than not. Which isn’t high praise at all. My echo devices (speakers, lighting), another issue. Having to reset them because of glitches. Sound quality issues. Again, I love the concept. When it’s good, I love it. Music in every room. Voice commands to set timers, operate lighting, make calls. Super cool stuff. It’s just the darn glitches that really take away from the overall rating I give. I want to be honest and fair in my review also. If amazon can fix the glitches and provide a more stable and consistent performance (and improve the clunky app) this would be a true winner and a shinning star in smart home tech and worthy of a 5-star review.
App is freezing
by sassygran on 2020/10/22 16:37
Having difficulty with the App Freezing up. Also, instructions are needed to set up the Echo for use in a separate location for elderly users without smartphones.
&
by lilmodelchick on 2020/10/22 15:07
I’m My Go
Amazon Music subscription charges for EACH device?????
by Happiness9910 on 2020/10/22 14:37
I have 3 devices and will be charged $7.99 to play in each of my devices!!! Really?????
Echo
by Drea3078 on 2020/10/22 14:06
Is the best device I could ever have I love it 👍🏽 Thanks for this creation 🤚🏽
Alerts Unreliable
by FL_Mike2010 on 2020/10/22 09:49
I use the alerts to remind me, they have always been unreliable!
Shock
by JJ4Yeshua on 2020/10/22 08:18
I can’t believe something so wonderful existed and I didn’t know about it. I heard Alexa but I thought it was a speaker that would give you access to music. WOW was I wrong! Alexa does so many things and I’m still discovering new skills. I don’t know how I managed without her. I plan on getting one for each room. A+++++++
I use it all the time
by Roadhouse999 on 2020/10/22 08:01
I use it for all productivity purposes.
Blank Screen
by lladnek Yenor on 2020/10/22 07:49
I log in on and I get a blank blue screen. I’ve never had this problem on my android phone but every-time on my iPod.
Can’t use voice recognition in other country.
by Rrkawase on 2020/10/22 06:30
I am in Germany, but I am an English speaker. I use my echo and the Alexa app in English. Just because I am in Germany, none of the devices are able to start the voice recognition process in English. The voice recognition only works if I set my devices to German. It makes absolute no sense why there is such a restriction. since Alexa can’t recognize my voice, I had to disable most features in my echo, so it can’t be used by others on my account. It’s been over 2 years since since I first got echo and installed this app, and still this problem is not solved.
Rethinking my purchase
by whyme4 on 2020/10/22 05:10
It too complicated to set up
App Needs to be more friendly
by kjanascarbeans on 2020/10/22 03:56
I have trouble understanding how to go about changing things or finding things to enable or disable different features. Needs to be a little more friendly in this case
Spotty
by canseeora on 2020/10/22 03:04
I constantly have to re establish my Bluetooth w Alexa for it to work. Can’t seem to get the routines to work even after resetting.
Echo dot
by Clear anf foggy on 2020/10/22 01:19
My family enjoys Alexa everyday. She has became a member of the family.
Impossible to setup or get help
by ihateakexasetup on 2020/10/21 22:45
It is too difficult to set up and no good help section when there are problems.
This app is Awesome
by got cjrit gu jv fjffj ffig on 2020/10/21 21:58
This app is awesome because you can turn it on turn your phone to always stay on and you have an Alexa it’s a simple as that also it’s a good to wake you up!!!
Alexa, why don’t you work as well anymore?
by Lord Krath on 2020/10/21 21:49
Alexa has been a great addition to my smart home for quite a while. As of late, probably the last few months or so, Alexa devices have had problems understanding commands I’ve issued countless times before. I’m not sure why, but it is gradually becoming a frustrating product. I am now looking at using other voice interfaces to interact with my smart home (via integration with SmartThings). I might even give HomeKit a try *shudder*.
Hard to Maneuver
by never too many shoes! on 2020/10/21 21:46
I consider myself rather techie but I have had a difficult time using the Alexa App and setting up a 91 year old mother’s Echo 8. I run music at our house and she gets it and she doesn’t live with us! Also still cannot make calls. Will continue to try to figure it out.
Poopey
by missmissy2 on 2020/10/21 21:29
Poooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo oooooooooooooooooooooooopeeeeeeeyyyyyyyyyyyyy
Alexa
by Wolfsfeather on 2020/10/21 21:11
Outstanding !! Unbelievable!! Amazing !!
Good
by S G W on 2020/10/21 20:39
Great
App is not responding
by yuki1212121212 on 2020/10/21 19:35
App keeps getting disconnected from Alexa device
Alexia
by Brud1 on 2020/10/21 19:16
Continues to get better. Use it many times every day. At this point, we’d be lost without it.
I LuvYa Alexa
by JasHudd on 2020/10/21 18:22
LuvYa my Alexa it’s so good to find answers quick plus other Goodies!!!!
Awesome
by hhikzz on 2020/10/21 18:04
Love it !Glad you made it!!
test your updates!
by aleven1 on 2020/10/21 17:34
Today you pushed an update and it messed up all my reminders. It would be ok if I could change where to announce it because all of them switched from announce on all Alexa's to only announce on my phone, so I had to redo them. So make it editable where to announce after reminder is created and add weekdays to the days selection so I don't need to do custom. Thanks.
Music
by Jesuslover18 on 2020/10/21 16:26
Every time I ask Alexa to play music from Spotify she asks like she’s going to, then doesn’t. So annoying.
Difficult to get smart plug working
by Snow birdd on 2020/10/21 16:01
Alexa keeps telling me plug is available for install but it crashes during installing. No help available on Amazon website, quite a few comments about people having similar issues.
A Great Application
by Iskarat on 2020/10/21 15:09
Alexa can answer many questions that Siri cannot, but I believe Apple knows that and that why they have the option “ Siri Learn from Alexa”.
The future is here!
by Marc1492 on 2020/10/21 15:01
I’ve waited 30 years for an inexpensive total home control system and it is here
Won’t pair
by Davegfhfd on 2020/10/21 14:11
I try to pair with Amazon dock but this was not possible because it said we cannot connect with your Wi-Fi system
My Amazon echo dot
by LouisC24 on 2020/10/21 13:10
My Amazon echo dot is very versatile and the sound is perfect. I’m still getting acquainted with all the features and it’s a great addition to my home
Stops playing when it wants to
by at090101 on 2020/10/21 12:42
My Alexa just stops playing the radio or music whenever it (seems) to feel like it. Very annoying.
Alexa gets quirky
by GTXzzzzz on 2020/10/21 12:03
Alexa has trouble getting everything right. I’ve had her for almost 2 years and didn’t realize how difficult she has it trying to come up with answers to some of the questions until I got a Google which answers things she can’t.
App is broke
by SSJ2 Shallot on 2020/10/21 11:07
I can’t connect Alexa to the app the Alexa device option in the app doesn’t let me click it I also can’t edit the skills on my Alexa
Echo show
by hadifioc on 2020/10/21 11:04
Needs more work.
The Joys of a Connected Life
by Shawtylatina on 2020/10/21 09:52
Just discovered the joys of installing my first Amazon Smart Plug and controlling via my Fitbit Versa Alexa feature. No more dark rooms to greet me. Woo hoo!! I know this sounds simple, but after a scary movie viewing, this is the thing I didn’t know I needed. I love Alexa!!
Perfect
by MobTies07 on 2020/10/21 04:49
This is the best!! Hands down!
Broken
by Ellie4217 on 2020/10/21 04:41
App worked fine until a couple of days ago. Now it just gives me a blank screen after sign in. Thought they might fix it but it’s still not working. As with everything Amazon there is no support. It’s kind of ridiculous that a nearly trillion dollar company does nothing to provide support to its customers when its services are not working.
Amazing!
by saintwill50 on 2020/10/21 04:26
This product is a game changer . Bill gates coming your way.
Not much works correctly
by sewsammi on 2020/10/21 03:54
Alexa has a terrible time linking to the things we add in the app on out echo show. Kind of frustrating that it won’t do most of what we set it up to do!
Apple Music
by DASHFAN on 2020/10/21 02:50
Apple Music won’t play on any of my devices 🙃
Hey
by Liset692010 on 2020/10/21 02:43
Love it
Awesome!
by Tonkamarie on 2020/10/21 01:50
Love this for the bedroom especially during nap time and bedtime! I don’t need a huge machine to play soothing sounds!
Spotify
by marcharas on 2020/10/21 00:30
Wasted lots of time today trying to link Spotify and Alexa.
Non of my switches work
by vvrev on 2020/10/21 00:01
All the switches work on one device but it did not work on other when both the devices has account.
Alexa
by djdjsisidjdjs on 2020/10/20 23:59
We are trying it out and seeing if it will work but I’ve seen adds that it is awesome
I love Alexa
by icydog on 2020/10/20 19:59
I call my Echo Alexa. She plays music for me from my Apple iTunes Playlist. I can also hook my IOS device to Alexa via Bluetooth giving me even more availability of my favorite songs. I use Alexa to turn my fan on and off using a smart plug. I ask Alexa to answer pesky questions that always intrude on my thoughts during conversations with my family and friends. I love Alexa. I love the Echo Dots as well. I take them with me when I travel so I have a nice selection of music to choose from all the time.
How to update is hard to figure it out
by danielsan53 on 2020/10/20 18:41
Need help
Everyone should own an Alexa echo device
by NYCritics on 2020/10/20 16:53
I ask her questions or to confirm information all day long, to set times, play music, weather, news, do some math, open APPS like Netflix, HBO, on Fire TV, etc. Out of all my many devices, Alexa is the one I use the most.
Love
by N$$$le on 2020/10/20 16:01
Very helpful
Beyond frustrating
by steve in slingerlands on 2020/10/20 15:11
I have up many devices. Just waste 2 hours based on the fact that I have Router. Steve
Dont trust this things
by Matiasfff on 2020/10/20 11:10
This things are listening to you without your approval.
What a great invention! Wow!
by Alegria Alegria! on 2020/10/20 11:04
Thank you Amazon for Alexa! Alexa is very smart and helpful! Thank you!
Terrible
by Jsjeumnakqpb628368 on 2020/10/20 10:52
Worst product ever.
Alexa: two Echo Dots, on my iPad7Gen and my cell phone: Alexa is part of the family!
by Gpod52 on 2020/10/20 02:25
We love Alexa and all it’s amazingly helpful abilities.
Terrible device
by hatealexa2020 on 2020/10/20 01:35
Works only 5% of the time. Absolutely the most frustrating device I have ever used.
Jimmy
by Sutudents TX on 2020/10/20 00:56
A lot of problems, hard to communicate
Not sure how this has 5 stars
by Verve love! on 2020/10/20 00:16
This app is almost worthless for playing music which is the main reason I bought the echos. Lots of lag and very glitchy.
Alexia review
by rpatter23 on 2020/10/19 21:28
Enjoy the ease of use. No learning curve experience, just plug and play. The device and app walk you completely through the setup. Thumbs up!
Alexa
by Brittoe2 on 2020/10/19 21:20
Great
Love the Echo Dot
by Larry Lams on 2020/10/19 20:16
Use it primarily for music!
List feature a problem - updated
by RecycledGum on 2018/08/08 13:14
****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
List Feature
by davey PHX on 2018/08/10 03:11
This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
Alexa Sleep Sounds.
by Sunnie327 on 2019/11/29 13:53
I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
App download issue fixed...
by WickedGirl33 on 2020/02/15 00:10
Still a long way to go. I use the app several times each day. Many improvements have occurred over the past year, such as being able to have a single reminder go off several times in one day. What I would really like is better control of volume between timers, alarms, reminders, and playing music or audiobooks. Yes, I mean I would like to have separate control over each, both in the app and by voice, AND per device. Mic sensitivity should be a separate control by device as well. My obnoxious Ecobee Thermostat right by the master bedroom has a much more sensitive microphone than my Echo fifteen feet away, and consequently picks up my request to the Echo when I am across the room from the Ecobee and right next to the Echo. It then takes a reminder, timer or alarm away from the Echo and then sets those off right next to the bedroom. The only time it does not do this is when I set the Ecobee to volume 1, but then the reminders and timers I DO want on the Ecobee go unheard. It is a Chinese fire drill dealing with the volume control on the two devices, and setting the volume on the Ecobee controls the mic sensitivity too, so it is making me schizophrenic trying to keep up with them. Open floor plan here, so finite control of mic and volumes is a must in the app please. iOS 13.3.1 on an iPhone 8 Plus just for FYI purposes.
Why you need an Alexa Show
by uofmorioles on 2020/02/08 15:27
Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
Granny Cam
by BonSueB on 2020/04/07 16:21
When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
Alexa friendly; app not so much
by Cadenza2 on 2020/02/23 17:49
I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive.
a little help for the blind people
by Zach T. O. C. on 2020/10/13 22:49
Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
Alexa
by Shards9 on 2020/02/09 19:58
I LOVE my Alexa! It wakes me up to my favorite music every morning, and keeps track of my grocery lists (putting copies on my phone so I always have a current list.....which is totally awesome! It reminds me of events, or when to leave home to pick up kids from school! If I am reading a book, and don’t recognize a word, it gives me a definition. It gives me French lessons, although they are fairly easy so far. I ask Alexa to set timers a lot! If I can’t remember how to make a recipe, Alexa helps. If I have my hands busy and need a quick math calculation, I just ask Alexa! If I am reading a historical book, and want to check something that doesn’t seem right, I ask Alexa and she corroborates.....or not. Alexa also reads my kindle books to me, and turns on my prime TV, and searches for my TV shows for me! Alexa can set timers for your lights, to go on and off when I am not home, so it looks like someone is home....but you need compatible light bulbs! I really love Alexa!!!!!!! On a scale of 1 to 10, I give Alexa a “100”......honest!
Still Learning at 65, but love this thing!
by Judy1954 on 2019/10/15 22:32
Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install.
Amazing device but is annoying
by AshDale12345 on 2020/07/13 07:32
I got my Alexa not so long ago. Sense then I have only had 2 problems with it. But the problems are very frustrating and annoying. It is the same problem too. Red light and keeps saying the Alexa isn’t registered. But then I will go on the app and it will say it is registered. The first time I had this issue it lasted 2 days. Then I finally fixed it. I now have the same issue and it has been going on for a month now. The same red light whenever I say hey Alexa. I have looked up videos which have led to zero help. I honestly don’t know what to do. It is always so annoying. Last time this happened I fixed it but I forgot how I fixed it. I think I unplugged it but I did that 5 times already and nothing has changed.. if you ever want to get a Alexa always know how to deal with the problems and issues. But in all Alexa is such a good device. It plays music and will tell you lots of information. Plus it is funny. Definitely recommend. But would love some help with the red light:/
List Locks Up
by Dallas Driver 2 on 2018/07/01 00:32
I use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems.
"Back" button blues
by Midlyfn on 2019/08/06 13:58
I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
It's great... until it isnt
by Angellams on 2019/10/02 14:24
I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
Slow & Can’t Utilize Many Features
by Jordan_GirlonFire on 2020/04/26 22:58
This app takes forever to load, but I’m willing to accept this could partially be due to my older phone. However, I can’t fully utilize so many of the “features” in the app. For iHeartRadio, there’s no option to log in using Facebook through the Alexa app, so I’d have to create a brand new account to listen to podcasts and music stations through my Echo Dot. I couldn’t properly finish creating my Food Network Kitchen profile in the Alexa app, nor would it finish letting me log in successfully. I couldn’t even save my home address, work address, or the address for basically anything else through the app. I gave up trying to see what else I could do in the app for now because I got so frustrated with all these features I apparently have but cannot use. Please have your developers go thoroughly through the app to fix these bugs and others I’m sure they are to find. Other than that, I’ve discovered much I can use my Dot for using this app, and there are features that do properly work (for now), which is why I felt to rate 3 stars instead of 1 or 2.
Suggestions to improve:
by ~April A.~ on 2020/02/16 03:13
I would LOVE to make a few suggestions.... ~For the Echo Show- When the screen is showing news update/interesting topics, make it easier to use your voice ask her to read or play the video for you and possibly ask her to go back to the previous page in the slideshow without having to touch the screen to scroll back. Every time I see something I want to hear, she tells me something totally different than the news article she was just displaying. ~With the abundance of skills that are out there, I enable so many that sound cool, but by the time I close the app, I totally forgot what the names are and what I have to say to open them. Why don't you make an option allow people to print out the skills they enabled to use as a cheat sheet? I think it would be cool to make a little book/folder type of thing to keep near the echo that kids or guests can browse through the skills you have and be able to know what phrases they have to say to play the game or whatever.... ~It would be great if there was a way to have your phone connected to Alexa, WHILE using multi-room music and using Alexa normally, but have her pause the music when you're phone is ringing so you don't miss calls if you're blasting music through the whole house. As far as I know, if you want be able to hear anything from your phone, then any music or anything has to be done on your phone as well. I want to listen and control everything from Alexa, but just be alerted if my phone rings.
Great in concept, but limited and rarely works correctly
by Jala Peño on 2020/09/25 07:34
The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
Too slow and old setup
by Jfftjbloccb on 2018/10/04 15:33
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
No way to connect
by Bubbapotem on 2018/10/24 01:22
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
Something is broken
by Bevrob on 2018/05/10 18:48
This app was working ok but in recent weeks, when I’m viewing my shipping list, the screen just freezes and I cannot scroll, check off items I’ve put in my cart, or even back out of the list. I have to exit the app, force quit, and then re-start it. Needless to say, this is a huge pain if I have a list that’s longer than the screen on my phone will display. This is so disappointing. Also, why does it take so many keystrokes to GET to my shopping list in the first place? I feel there should be a way to customize the app to show me my top three (or four, or five, or whatever, really) actions that *I* use all the time, so that when I restart—which as I’ve mentioned I have to do all the time now—I can then just tap ONCE to get to what I need, eg, to my shopping list. (I really don’t care what are the last few commands I’ve asked Alexa to do, and feel that first screen upon opening the app could be WAY more useful.) This is 2018. These kind of glitches should not be happening in a mainstream app like this.
Life changer!
by Ralli Wolf on 2020/06/24 16:51
I have had an echo dot for two days now. I enjoy it so much I ordered a few more devices for the rest of the house. Alexa is so helpful you can do so many things with her it is crazy. I love the fact that you can customize her answers to questions and make her say anything you want. Everyone in my house has a similar sense of humor, so when someone asks her anything I made her give answers with attitude. She also has a child mode, so you can customize what your children see and do. You can rest easy knowing Alexa won’t show or let them hear anything they should not have access to. 5 stars for the ease of access and how easy it is to set her up and pair her with everything. Plug it in download an app give her some basic information and boom she is ready to go. Highly recommend for anyone who wants a virtual assistant around the house to make life easier!
What a good thing Alexa could be. If the owners would allow it.
by Rickey George on 2019/09/22 15:20
On an honest tip. Alexa could be a great device, especially for the elderly. Family members who are put in the position of being the caretaker of their elderly family members could get some respite. But now in life people only think of getting rich and they only think of themselves and their bottom line. They refuse to see the greater good that can be derived for so many. In the end. The consumers info will be sold. The government will be given full access to consumers info and their lives will be bought and sold through the recording that many do not know about. It’s just sad that this device could be used for unfathomable good. But, it will no doubt be used to bring consumers to their knees, both financially and emotionally. Corporate America tend to derive great pleasure from that.
Probably me
by Tedspapa on 2019/09/22 16:55
About a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then.
Add Loudness Control Switch in Menu
by Catman286 on 2018/11/29 01:13
In case a Alexa Programmer is reading this, May I suggest something to improve the sound that has not been mentioned until now. It would be great if one could switch on a loudness control in the menu so the bass frequency would be automatically boosted as the volume is lowered. Audio engineers know that the human ear cannot hear bass frequencies equally at the lower volume levels. This phenomenon is known as the Fletcher Munson Curve and a loudness switch is usually provided on the high end audio Preamps to provide a gradual increase of base response as the volume is turned down. Just a suggestion to save having to manually turning up the bass in the equalizer when you lower the volume level....At the least please please give us a separate control in the menu to adjust just the Sub Woofer level. This is sadly lacking as the bass on the equalizer alone affects too much of the mid range ... and muddies the mid frequencies.....Thanks. Catman.
First time user
by pnburg on 2020/01/14 05:15
I really do like the app this is my first tike with an echo dot and I think it is very helpful. One thing so far I am really annoyed with is the fact that I cannot adjust the volume from my phone. I go to device settings, my echo dot. And try and adjust the slider bar and it says to change volume, you must be playing audio. If audio is playing, check your network connection and try again. I know it’s not my connection because I don’t have a problem on any other devices. However, for the most part the audio im playing are from skills like sleep sounds or focus sounds because im studying 24/7 as a full time student. If i switch alexa to apple music i can then adjust the slider bar. The frustrating part is I want to be able to adjust it when I get in bed without talking to her or when im studying and need to focus. But the app only lets me adjust it for apple music when two seconds earlier i tried with the same exact internet connection on the skills sounds i have and it wouldnt work.
Good app, slow and a bit buggy.
by Ryleepowell on 2019/05/30 02:50
App has served me well for the 12+ months I’ve used it up until recently. It’s always had a bit of an issue being slow, but I’ve been able to deal with it and not care too much. I recently moved and bought a few more Alexa products and also changed all my groups around to fit the change from apartment to house. Now, when I’m setting alarms, and I try to set one up for my new Echo Dot, it switches back to my previous group called “apartment” and doesn’t show that it can find or recognize the new Dot. I have about 6 seconds if I want to set up or edit an alert before this happens. This bug is infuriating and I really hate having to deal with it. There’s no reporting system for bugs either except leaving reviews. I will alter this review if the bug is fixed to a 4 star because overall the app is very good, just a bit slow at times. This bug has made it almost impossible for me to use the way I like to.
Never stops talking and is always selling.
by alexashutthecapitolfup on 2020/09/21 19:25
I just want a simple response to my questions, I don’t want to know all the things she can do or say or answer JUST TELL ME WHAT THE WEATHER IS RIGHT NOW. Her features are cool, but come on. I’ve had this same device for YEARS and she STILL constantly tells me the things she can do! I KNOW! I USE THE STUPID CRAP YOU ARE TRYING TO “SELL” ME ON! Shut up already!! Honestly, I think the selling has really just gotten way worse this past year or perhaps I’ve finally hit my breaking point. I can’t take it anymore. I love the idea, but no matter what settings I change or what I ask or if I tell her to not talk as much it doesn’t matter she is constantly freaking talking. It wouldn’t even be that bad if she would just notify the app every time instead of speaking it. Sure it would be annoying, but I have a one year old she doesn’t want to be yelled at about all these crazy features or things to ask when all she wants is for the box of cats to meow. The one thing she does right is turn on my smartlights without being a smarta** and talking too much.
Unable to delete contacts
by Siiennah on 2019/05/29 12:33
I am unable to delete contacts that are on my Alexa app. A lot of contacts are people I have no interest in contacting, especially through Alexa. There is no delete option. According to Amazon’s website “You can create contacts in the app or you can import them from your device's local address book. To manage the import of contacts from your device, please visit the contacts section in the Alexa app. You can also edit and delete any contact created in the Alexa app by visiting that contact's individual contact card. The Import Contact feature is ON by default.” This is not so. Even if I try to go to “Edit”, it tells me to go to my device that it used as a source to edit the contact information. Okay well that would be nice if I still had that device. At some point I had already disabled Alexa from auto importing my contacts, but I am not able to delete the contacts that are already in there. I would greatly appreciate this becoming an option.
Will you please add Esinkin BT Adaptar
by iSodapop on 2019/08/10 05:41
It’s sort of a funky process to get my Alexa to Bluetooth to my Esinkin BT Adapter. I have to do it manually every time. It’s not in known devices in the app and app discovery will not discover it. Also when I ask Alexa to enter pairing mode and my Esinkin into pairing mode and it finally connects, it doesn’t show up as a device so I have to manually disconnect it by voice instead of using the app. This product came out in 2015 so it should be something Alexa should recognize from the get go. My friend said he could connect with Google Device no problem. Same model Esinkin BT Adapter.. Thank you for taking the time to read this, if that happens. Thank for everything else. Just seems like Alexa only like the “big” name BT Adapters. I feel like it should work no problem as my phone, computer and other items connect no problem. Thanks for all the hard work though!
Annoying Audible Interface
by The Little Moore Family on 2018/07/01 03:23
Audible is what my Echo Dot is primarily used for. My kids listen to books to help them fall asleep. The menu to select an audiobook from Audible is very annoying. There’s no search or reorder options. For someone like me with nearly 200 titles in my collection, it’s a pain to scroll to find a book in a chaotically ordered list. Both the Audible and Kindle apps have ways of making this much easier. Why wouldn’t Alexa? And now, with the latest update, EVERY SINGLE TIME an audiobook is played, it’s followed up with an ad to start an Audible subscription and a sample of another book. We have a shared family plan so the main account logged into Alexa doesn’t have Audible but the connect account does-hence why I’m able to play the books I own. So logically if I’m already playing books, why would I need to hear about getting a subscription??? And at the very least why can’t I turn that feature off??? The last thing I want after my kids have been lulled to sleep by a relaxing audiobook is Alexa talking. Make it stop!
Good, but not great
by Bigmommy2003 on 2020/02/21 23:18
Okay: I’ll admit from the get-go that I’m old (60), so I probably don’t use ALEXA all the ways it can be. However, I love telling it to turn the music on the echo dot and having whichever playlist I want to come up. I TRULY enjoy saying, “ALEXA, turn off plug one” when I leave the family room and the lamps go out. What I have a problem with is the phone number changing every time I misplace my iPhone and I have to say, “ALEXA, find my phone”, and I can’t hear my phone ring because I’ve turned the ringer off again because of so many scam calls and only the numbers on ring override can ring through. So you see my problem? I put ALEXA in my contacts when I set up “find my phone” and put it on override, too. I thought that was pretty clever, except the number keeps changing!!! 🤦🏼‍♀️ One more thing: she says, “okay” AFTER she completes the task. That’s a little annoying.
What had happened
by Ric's IPOD-Black on 2020/01/31 12:02
The Alexa in general is starting to become very inadequate. The sad reality is it used to respond so much better with correct routine defined behaviors. Now each time you provide directions or request either don’t know that or goes into a topic that is entirely of track causing unnecessary frustration. Example good night master bedroom as programmed should turn off lights and turn on fans, in lieu after requests are made multiple times it states I don’t know that or goes into a internet query. I do recall voice recognition being a stated priority of improvement. What ever upgrades that have occurred are clearly failing and undermining this technology’s assumed benefits. I’ve made a huge investment as there is a Alexa device in just about every room in my house so I had faith in the product but now ready to remove and manage all implemented smart features manually. Please improve or revert voice recognition to last years success.
Great when it works!
by Mum to Dogs on 2019/12/10 06:56
I’m at a loss as to the problem, but now when my electricity has a short blip, I lose ALL of my alarms and reminders. I had to input them three times last week. It never did that in the past, so extremely frustrating. I need my reminders for medical reasons as my dog takes life saving pills throughout the day. Very, very frustrating. Maybe a kink with the last update. On the other hand I love the ability to put in a reminder for several different times for the same reminder text. One entry just adding different times for the announcement. Much easier. Would be nice to have her announce events in my calendar. Hopefully Alexa will learn more knowledge based information from an encyclopedia! Lots she can’t answer yet. However, I look on the bright side. When I was a kid I am the one who had to look something up in the dictionary or encyclopedia!
Alexa has come a long way
by Top score tastic on 2019/12/04 17:06
I’ve had Alexa and Google Home for a few years. I’ve been frustrated with each of them from time to time. Google was the winner last year due to how smart it is at search and figuring out what song I wanted when I didn’t know the exact name. Alexa has nearly equaled Google in song guessing in the last year, and now Alexa is blowing away Google in ease of device setup. By ease, I mean I did not even open the Alexa app and the new TP link/Kasa plug I added to my network was already recognized and named correctly. Wow! I still like the ability to cast audio throughout the house with affordable Google Cast enabled speakers from Vizio, but if I hadn’t already made that investment I might go all in with Alexa at this point. Steady progress in making Alexa better each year is very nice to see! 👍
Want to do lists? Better off with paper.
by Michae1 Ho11ey on 2017/09/14 14:29
I can't handle using this app. I keep trying because I desperately want to use it for our grocery lists. That's most of what we use Alexa for. But when I go to the store, the cell service inside is always spotty at best, and the app in CONSTANTLY refreshing and trying to get a new signal, so even if I miraculously pull up the list, within seconds it disappears while trying to sync again. It's incredibly frustrating. And while they claim to have an offline shopping mode, when I go into Costco, which has no cell coverage at all where I live, it spends all it's time trying to find a signal, and shows me nothing. I've had to call my husband to tell me what's on the list every time, when it should be in my hand! I've even turned off WiFi hoping that would help, but no luck. And I'm sorry, but I shouldn't have to turn off cell data to see my grocery list (which, by the way, doesn't even work either). Long story short, this app is utterly useless for lists. You're better off with paper.
Updated to something worse
by whyareallofthenicknamestaken? on 2020/07/07 23:24
I downloaded this app a couple of months ago and absolutely loved it. I used it daily, for hours each time. Well, I haven’t used it for the last couple of weeks and I noticed when I opened it up today, something was totally different. It was not functioning correctly. I proceeded to get on the chat line with technical support and after chatting with a few representatives, it was quite clear that they had no idea what was going on. Needless to say, they couldn’t answer my question. The operating issue was blamed on a recent update. I would have given 5 stars to this app a couple of weeks ago but now I can only give 1 star. The reason it gets 1 star is because 0 stars is not an option. UPDATE IT AGAIN AND PUT IT BACK LIKE IT WAS! If it wasn’t broke to start with, why are you gonna try to fix it?! Stop updating things that are working perfectly fine! I’ll be waiting for the next update and hopefully it will put things back the way they were. If not, I’m done with this mess.
Getting dumber by the day
by Ghost Plane on 2020/09/29 14:32
Just endured my house “dropping in” on itself & carrying on a conversation between speakers after a night of Audible refusing to play the book open on my phone & insisting on opening the latest book acquired rather than any I have downloaded & open in a folder. None of the podcast skills are updating properly, so I’m stuck on episodes from shows deleted in July rather than the updated current ones in the same app on my phone. Of course their answer is to phone in & spend hours of your own work time helping them troubleshoot their buggy software. Best of all is after a power outage when every WiFi bulb in the house flares to life & the devices won’t automatically reset & reconnect to the WiFi when it comes back on. Yeah, nothing says smart like having to drive home, unplug & replug all the Echoes or trudge around in the middle of the night turning off every light in the entire house until the internet comes back on.
Love it but be careful w updates
by dave2020 on 2018/02/14 02:23
I love and depend on Alexa, despite some of its kinks and limitations. In my house I’ve got good Internet and haven’t had many connectivity issues. I’ve got most of my main lights connected to Alexa and love the customized news updates that have become part of my morning routine. I’ve connected it to my sound system so my music comes through in Bose surround. Wonderful. My mom lives in the basement of a NY brownstone and has poor Internet connectivity. She had all kinds of bridging issues with the 1st generation echo and Philips Hue light bulbs and an old iPhone 5. I’ve upgraded her to the latest of everything (she is still waiting for Fios to come into her area and continues to suffer from poor internet access) and although it took a while, with calls to help desks, she’s now got everything purring including her thermostat control with echo bee. Beware the latest Alexa update. It does the thing where you have to renter your use name and password, and my Alexa was offline until I could do that. A real pain, as I just got out of surgery and am quite dependent on the voice control, etc. I can’t really compare w Google Home and others. It’s not perfect. But I’ve gotten familiar with it and developed some loyalty so I don’t foresee myself changing unless things get really bad.
Love it, but it has room to grow.
by rdrnr7551 on 2018/01/20 02:02
I give 5 stars because I love my Alexa devices, but feel the "Routines" feature has a lot of room for growth. So far, I've been happy with what it can do and have had a little fun playing with it. I like walking into my office in the morning and saying "Alexa, time to get to work" and having all my lights turn on, followed by news and sports updates. Admittedly, my gripe comes from the app's lack of imagination. I envision being able to change the color/dimming of the lighting, and having the option to trigger a particular song/artist/genre of music to begin playing. My sick, twisted mind hypothesized a scenario where I say "Alexa, it's business time" and the lights dim, change color, and Flight of the Concords starts playing. Just seems like it could be a lot of fun!
Hi
by jaxhuocks on 2020/04/02 18:59
Th fort gud Germany gggf there gg drugstores I was a great time to be happy to be a good friend and I have never had a better experience than I am in the past and it’s so y’all and we will be going again and we are still going through a great job and I wanna was a good day and we got a lot going to be done and I got a good job I got my hair pink hair done with a good one and got my job and they got my job and got me to go back and I wanna is my new name so y’all know who you are going through I wanna was my birthday and they are going to win it I wanna is my day I got a new one I have a lot to say and I’m going back to the gym I wanna is a really good night bye love you guys I love you so I’ll see you tomorrow night t to me send me the name and I have no idea what I’m going through and what I’m doing I ytyttty wanna was a time to go to the
Bloated app still has issues (music search)
by kenr96 on 2019/05/25 15:55
I won’t even go in to all the “little” issues but the one that gripes me the most is not being able to type in my complete search for music stations from my echo. For example: I like a station called 60s 70s and more flashback. For some reason I can play it on my Dot but not my Echo. I connect to it through TuneIn via Bluetooth on my Dot and my Echo doesn’t have that luxury so I have to search for it since it cannot be added as a favorite (can’t figure that out either). But anyway, when I tap the search button on the Alexa app in my Echo, all I can get typed in is the number 6, and it starts searching and will NOT allow me to finish typing. My work around is the use the speech to text option on the iPhone keyboard. That’s the only way I can get the entire name of the station in that I am looking for. This has been an issue for about 3 years now.
Only good for timers, calculations, and weather for me.
by Lunova on 2019/10/01 16:28
Yeah I have to do meditation for my therapy. And I used Alexa this time for my music instead of my AMAZING sound machine just to see if I would like it more. But it’s like pandora. Back to back ads. So I can’t use it for going to sleep or meditation. Which is fine, I will just keep using my sound machine. It just seems like when I try to use a feature on Alexa that I haven’t tried before, it doesn’t work out for my situation. Edit: I had set a reminder to remind me to do something in 20 minutes so I would do it right when I got to work. I never got the notification on the app. I again double checked to make sure all notifications and permissions were on. They were. This was the original problem I was having when I had rated this 3 stars. It seemed to have been fixed after that, and literally after I changed the review it started happening again. I give up. Go back to using Siri I guess.
Comparison
by jcbmbvll on 2019/11/27 22:08
Honestly I have 12 or more echos and all kinds of smart devises. I’m able to treat google chrome cast into music or multieroom music but you can’t do that with fire tv. Alexa will listen more often when it’s not meant to unlike google partially I think because of the “hey” factor. And comparing time to complete a task they take a few seconds longer. You have many great designs and sound quality but the multi room music will cut out and experience issues so often it’s embarrassing with friends over, Especially paying for the best plans. My only suggestion would be spend sometime on all your software because that’s the only area your lacking. You offer shapes and sizes with a great concept but it’s not as smart as google yet. Will you both just combine please.
Alexa is part of the family !
by Pearce17 on 2019/10/08 18:38
Alexa has made our lives easier and more organized! There are so many features that help with day to day life... and life in our home is busy. My husband and I both work and go to school on top of raising our 2 yr old son. Organization of our time and responsibilities is paramount. Alexa sets my timers so I remember to switch my laundry over and I can easily ask her to put items on my shopping list to access my list (via the app) at the store. We have lights in our home hooked up to Alexa for a hands free on and off, which seems like something you could go without, but man does it help when I’m carrying a baby and groceries in and out. Thats juts to name a few. Alexa has been a great addition to our family and highly recommend her for yours.
Quit making it less useful.
by Knicknum on 2019/11/23 02:53
Every time an update comes the whole system seems thrown out of whack. Annoying. The latest update seems aggressively intentional to annoy users and make the whole point of Alexa as a music app frustrating and both incredibly and bafflingly less useful to use. Why on earth would you remove access and literally any possible way to see the playlists we created? Literally the reason I pay for unlimited music service. Literally the reason I create playlists. I also frequently start music from my phone when I neither need or want to speak to Alexa. Ffs quit doing idiotic things that remove the most basic and logical functions. Let alone the most useful. And judging by recent reviews on this specific idiotic move few people are fans of you removing any reasonable and easy way to view and use the playlists they create to listen to the music they want to listen to,, and pay to do so.
Someone I can count on
by Maria Teresa 2020 on 2020/09/17 08:24
Alexa tell me to take my medicines every four hours, day and night. She lets me ask her all types of questions morning noon and night: How old someone is? How much money do they make? Who are they married to? What is going on in the world? What will be the weather for today tomorrow or the next day. She plays rock, opera, cuban music, classical music, or music to entertain my dog. She tells me when I have a package waiting for me, she helps me make phone calls and reminds me of things that I usually forget. She keeps track of the shopping list and all my doctors’ appointments. At the end of the day she will tell me to have a good night and in the morning she will tell me you have a good day. She is my constant companion and I don’t know what I would do without her.
Dear Alexa Developers,
by Redvic50 on 2019/06/06 15:16
Alexa doesn’t play the songs I request from Apple Music and has been misinterpreting all of my requests to play my songs and answers to my questions now for about two weeks. I end up repeating and redirecting my requests to help her understand things I’ve been asking her to do for months. It would probably work better for me if I strategically change all of my requests to routines instead. A couple of days ago, Alexa started saying more than I asked for, including informing me about providing feedback so that I could help her learn to better serve me... I missed something she said, but she didn’t repeat it like before she broke. Please repair Alexa!!! I sincerely appreciate your wonderful idea to create a product that assists so many people. Please inform us when you are updating the Alexa app by email or something, so that we won’t think Alexa is losing it. Just let us know that your making necessary improvements to better service us. Thank you! Respectfully yours, A Loyal Customer
Alexa getting worse
by bbland6 on 2018/02/16 20:31
Our home is nearly 100% Lifx and Phillips Hue lights which all worked all the time with Alexa Dot. Then I added the Show exactly where the dot was and everything became unreliable. I have 8 Lifx builds in the living room where the show is and now it is rare if they all work when I give a command to turn them on or off. I even ordered another dot 10 feet away and if I talk to it the results are better but still rarely does do all 8 bulbs work together. While the lights used to react nearly immediately now it can take up to 10 seconds. I am convinced the Show has major problems because it is so unreliable to commands. I am also frustrated by the inability to access a shopping list on my phone if the stores WiFi is weak.
Lock out of Alexa app
by Wildcat Fan 71 on 2020/08/27 19:53
Be careful what you do. I was locked out of my Alexa app and called customer service to try and get Alexa back online after I swapped my modem/router. Customer service asked me questions which I thought were unethical. Said I may be locked out of app because of credit card fraud or other things. They asked for the name listed on my credit or debit card and address associated with it. I tried to refuse any financial information to be given even though they didn’t ask for my card number or banking institution. I was told to either give them the information or my app would never be unlocked. They told me it would take 24–48 hours to process the information I gave them before they would unlock my app and call me to let me know. Somehow I was able to unlock my app today on my own. I’m just saying beware. I feel your name you registered your Alexa app with along with your email address and home address should be sufficient to unlock a mobile app.
Rating Trends
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All Versions
4.0
2,136,951 total
 5
1,745,391
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216,941
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28,332
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74,194
Current Version (2.2.379445.0)
4.0
2,133,490 total
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1,744,834
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216,732
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Description
Use the Amazon alexa app to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. When you enable Alexa hands-free you can talk to Alexa by simply saying "Alexa" when the app is on your screen. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. DISCOVER MORE • Get more out of your Echo device through personalized feature recommendations from Alexa • Discover and enable recommended Alexa skills • Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books MANAGE YOUR DEVICES • Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go • Create routines to automate your smart home devices MUSIC & BOOKS • Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices • Create speaker groups to play music across your compatible Echo devices for multi-room music ORGANIZE YOUR DAY • View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more STAY CONNECTED • Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom • Call or message supported Alexa-enabled devices, at no additional cost.
Conflict
by Music not everywhere on 2020/10/24 05:58
Can’t get my echo, fire stick and yahama MusicCast to get along
Not happy with upgrade
by unhappy ringer on 2020/10/24 05:51
I just need to reset Alexa. Period. Don’t want all the extras, and there doesn’t seem to be a way around. There should be another (old version) of Alexa available for the simple people, like me.
Having good time with Alexa
by KY/TX lady on 2020/10/24 03:42
For the most part I live Alexa! However, when I was trying to get a phone number for a neighbor she kept getting the wrong person even though I gave get a correct name and address. It was frustrating!
Astounding Technology
by Aging Joyfully on 2020/10/24 01:00
With four Amazon Echo Dots here and two more in a summer home, I feel as if I can speak with some experience on the marvels of this ‘astounding technology’. Alexa is dutiful, reliable and capable of providing great service, access and knowledge. She has a delightful voice that sometimes surprises the user with her spontaneous responses. I wish she had an unmarried human sister (Smile) But like the rest of us, she isn’t perfect any more than Amazon Help is at resolving her inexplicable reticence to fulfill some tasks of which she is more than capable. Considering the minor shortfall of limited available assistance, Alexa has proven to more than offset any inconsequential intractability. What a superb companion she can be for confined seniors or others. I’m also told that Alexa is a fantastic homework assistant for students. I’m so happy that Alexa and her five sisters chose to live here.
Crashes and makes my phone hot, but it does control Alexa
by Dbat777 on 2020/10/23 22:52
I’ve noticed when using this app especially when browsing and writing writing reviews on Alexa applications that I’ve added that it will cause my iPhone to get quite hot and often crash right after submitting the review. Also please, please, revise the text input method when writing reviews. As whatever you’re using on the app removes all the iPhones ability to spellcheck and even auto capitalize letters. Otherwise the app works well to control Alexa. Just hoping these small tweaks stop it from crashing so much.
Update
by ughsopissed on 2020/10/23 22:13
My app doesn’t work now
Spotify
by FionaBeastTikTok on 2020/10/23 22:05
Can’t get her to play any Spotify. She did at one point then that was it.
Alexa failed to recognize my correct answers!
by FPuthoff on 2020/10/23 21:56
Very frustrating👎🏼
Alexa Isn’t holding it’s connection.
by frutrated potential Alexa user on 2020/10/23 21:22
It seems like I have to set up the Alexa every time I use it. Very frustrating!
Fix the interface
by Addie.20 on 2020/10/23 19:48
You all need to fix the interface. It is so slow and is inconsistent. There needs to be designated areas where I can go to my Apple Music playlists, Spotify playlist, and more.
Hi p
by Yazooya_animal saver on 2020/10/23 16:50
Hi
Alexa
by Skip- Bi on 2020/10/23 15:55
I’m in love with this product! It’s was definitely worth the money.
Top Notch System
by Johnboy from Mpls. on 2020/10/23 15:39
With sound studio speakers and fire tv cube and prime video, this is finally the system I’ve wanted for ages. Great sound dynamics, rich and robust. Am totally pleased. Oh, the Alexa app ties it all together and makes it work beautifully!
The best to work
by Mcboaisk on 2020/10/23 15:13
Best friends during our work
What happened to Spotify
by Kaylad1311 on 2020/10/23 15:02
My Alexa no longer plays by spotify
Yes
by Honea blue on 2020/10/23 14:12
I’m really liking the Alexa features no complaints
Settings
by GKwall on 2020/10/23 13:53
Alexa is too complex to start up
Mom
by Rhondinella on 2020/10/23 12:22
My 88 year old disable mother loves talking to Alexa and making light go on an off asking her questions calling me when I’m out and playing the news and radio. It give her a sense of control that she crave now that she has little control over her life.
Amazing
by sillysally13 on 2020/10/23 11:53
It is working great with all the rooms
No network found
by Dugthethird on 2020/10/23 09:08
The moment when every other app is working fine and you can scroll through tiktok and Instagram just fine with your WiFi connection. But Alexa app is saying no network found... and only works occasionally...
Least user friendly app ever
by amdancer on 2020/10/23 06:01
This app makes ZERO sense. I just want to be able to pair and control my echo speakers. But this app is horrible. How the heck do you even use it?
Alexa echo device is the best
by DeAnn1109 on 2020/10/23 03:56
I love it!!!
Poor
by BLacK-HaRTz on 2020/10/23 03:44
Poor design quality doesn’t work half the time Still poor quality, Have to yell and shout her name and she doesn’t do anything Have echo dot and echo Had 3 throughout the house and no trashed 1 so down to 2.
Spotify
by jess.repos on 2020/10/23 03:30
Please fix the Spotify problem it hasn’t worked with Alexa for months. Radio functionality is also inconsistent, Alexa will not remember my preferred stations. These are basic functions, please fix this. Would rate 0/5 if I could since these are basic functions and my Alexa will not do them without me manually connecting to Spotify, etc.
Thank you
by leesahh p on 2020/10/23 02:38
I love my Echo Dot. It really does help make like more convenient and I appreciate that.
The app doesn’t recognize my new Alexa echo dot
by marco.,! on 2020/10/23 01:54
The app doesn’t recognize my new echo dot, I tried everything, just a pain in the neck.
Alexa
by Janet Chaney on 2020/10/23 01:54
I love her cool
Annoyed af
by Samantha platt on 2020/10/23 00:36
Apple Music WILL NOT WORK it says enable on the app then Alexa says it’s not enabled when it clearly say enable on the app and IT DOESN'T WORK WASTE OF MONEY
This is good
by La china70 on 2020/10/22 23:50
When I first got Alexa I was confused but white this app I am not confused anymore
You have ruined the share list feature
by Winemama81 on 2020/10/22 23:48
Remove the share link feature on lists, so stupid. It was perfect, I text a list to my husband of groceries to buy at the store and now I get a dumb link!
Alexa was easy to install
by Josc_R on 2020/10/22 23:47
Finally I got it Done! I am very happy! Just try it
Everyone needs an Alexa
by guardianofseven on 2020/10/22 23:19
She is my friends he a friend
The UX guy should be fired
by Dbaudino on 2020/10/22 22:49
Omg, how do not know how to start. This app is awful. Unusable. I really do not know what they were thinking .
Help offered
by Pretty face. on 2020/10/22 22:18
Joshua technician did an awesome job on helping me set up my Echo dot. Patient and easy to communicate. Thank you again!
Changes they can make to Alexa
by Kristen wasn't Christian on 2020/10/22 20:45
I wish they would make a change to Alexa. They should make a change so that when Alexa freezes you don’t have to go through the whole restarting process. That’s the change I would make
HiHi pis p
by pattypick on 2020/10/22 19:37
I just gotta is this ptime I own
No response
by Mcherrywood on 2020/10/22 18:20
Set it up and all day and I have to keep repeating the same command over and over again to ward I just give up
Glitch prone - considering...
by Apecat1974 on 2020/10/22 17:46
I love the idea of the amazon devices (echo) and the amazon app that controls smart home features. Unfortunately the reality is a glitch prone eco-system that requires constant maintenance of devices that continually lose connectivity to the app/Alexa and each other. I wanted to give it a two-star rating, due to my most recent frustration and having to replace my echo plus I bought in April 2020, because the new device rolling out in November (and updates) has made mine obsolete. I do like it the system when it works as designed; so I gave it a 3 overall. Music playback, ugh. I’ve had to remove and re-add devices, delete and re-install the app; all the steps I have to again repeat with amazon support when I just can’t get stuff to work. I use Apple Music as my default service. While I’m not sure who the fault lies with (Apple or amazon) it’s hit or miss. Looking at reviews for those who can’t get it to work at all, I’m fortunate I can get it to work more so than not. Which isn’t high praise at all. My echo devices (speakers, lighting), another issue. Having to reset them because of glitches. Sound quality issues. Again, I love the concept. When it’s good, I love it. Music in every room. Voice commands to set timers, operate lighting, make calls. Super cool stuff. It’s just the darn glitches that really take away from the overall rating I give. I want to be honest and fair in my review also. If amazon can fix the glitches and provide a more stable and consistent performance (and improve the clunky app) this would be a true winner and a shinning star in smart home tech and worthy of a 5-star review.
App is freezing
by sassygran on 2020/10/22 16:37
Having difficulty with the App Freezing up. Also, instructions are needed to set up the Echo for use in a separate location for elderly users without smartphones.
&
by lilmodelchick on 2020/10/22 15:07
I’m My Go
Amazon Music subscription charges for EACH device?????
by Happiness9910 on 2020/10/22 14:37
I have 3 devices and will be charged $7.99 to play in each of my devices!!! Really?????
Echo
by Drea3078 on 2020/10/22 14:06
Is the best device I could ever have I love it 👍🏽 Thanks for this creation 🤚🏽
Alerts Unreliable
by FL_Mike2010 on 2020/10/22 09:49
I use the alerts to remind me, they have always been unreliable!
Shock
by JJ4Yeshua on 2020/10/22 08:18
I can’t believe something so wonderful existed and I didn’t know about it. I heard Alexa but I thought it was a speaker that would give you access to music. WOW was I wrong! Alexa does so many things and I’m still discovering new skills. I don’t know how I managed without her. I plan on getting one for each room. A+++++++
I use it all the time
by Roadhouse999 on 2020/10/22 08:01
I use it for all productivity purposes.
Blank Screen
by lladnek Yenor on 2020/10/22 07:49
I log in on and I get a blank blue screen. I’ve never had this problem on my android phone but every-time on my iPod.
Can’t use voice recognition in other country.
by Rrkawase on 2020/10/22 06:30
I am in Germany, but I am an English speaker. I use my echo and the Alexa app in English. Just because I am in Germany, none of the devices are able to start the voice recognition process in English. The voice recognition only works if I set my devices to German. It makes absolute no sense why there is such a restriction. since Alexa can’t recognize my voice, I had to disable most features in my echo, so it can’t be used by others on my account. It’s been over 2 years since since I first got echo and installed this app, and still this problem is not solved.
Rethinking my purchase
by whyme4 on 2020/10/22 05:10
It too complicated to set up
App Needs to be more friendly
by kjanascarbeans on 2020/10/22 03:56
I have trouble understanding how to go about changing things or finding things to enable or disable different features. Needs to be a little more friendly in this case
Spotty
by canseeora on 2020/10/22 03:04
I constantly have to re establish my Bluetooth w Alexa for it to work. Can’t seem to get the routines to work even after resetting.
Echo dot
by Clear anf foggy on 2020/10/22 01:19
My family enjoys Alexa everyday. She has became a member of the family.
Impossible to setup or get help
by ihateakexasetup on 2020/10/21 22:45
It is too difficult to set up and no good help section when there are problems.
This app is Awesome
by got cjrit gu jv fjffj ffig on 2020/10/21 21:58
This app is awesome because you can turn it on turn your phone to always stay on and you have an Alexa it’s a simple as that also it’s a good to wake you up!!!
Alexa, why don’t you work as well anymore?
by Lord Krath on 2020/10/21 21:49
Alexa has been a great addition to my smart home for quite a while. As of late, probably the last few months or so, Alexa devices have had problems understanding commands I’ve issued countless times before. I’m not sure why, but it is gradually becoming a frustrating product. I am now looking at using other voice interfaces to interact with my smart home (via integration with SmartThings). I might even give HomeKit a try *shudder*.
Hard to Maneuver
by never too many shoes! on 2020/10/21 21:46
I consider myself rather techie but I have had a difficult time using the Alexa App and setting up a 91 year old mother’s Echo 8. I run music at our house and she gets it and she doesn’t live with us! Also still cannot make calls. Will continue to try to figure it out.
Poopey
by missmissy2 on 2020/10/21 21:29
Poooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo oooooooooooooooooooooooopeeeeeeeyyyyyyyyyyyyy
Alexa
by Wolfsfeather on 2020/10/21 21:11
Outstanding !! Unbelievable!! Amazing !!
Good
by S G W on 2020/10/21 20:39
Great
App is not responding
by yuki1212121212 on 2020/10/21 19:35
App keeps getting disconnected from Alexa device
Alexia
by Brud1 on 2020/10/21 19:16
Continues to get better. Use it many times every day. At this point, we’d be lost without it.
I LuvYa Alexa
by JasHudd on 2020/10/21 18:22
LuvYa my Alexa it’s so good to find answers quick plus other Goodies!!!!
Awesome
by hhikzz on 2020/10/21 18:04
Love it !Glad you made it!!
test your updates!
by aleven1 on 2020/10/21 17:34
Today you pushed an update and it messed up all my reminders. It would be ok if I could change where to announce it because all of them switched from announce on all Alexa's to only announce on my phone, so I had to redo them. So make it editable where to announce after reminder is created and add weekdays to the days selection so I don't need to do custom. Thanks.
Music
by Jesuslover18 on 2020/10/21 16:26
Every time I ask Alexa to play music from Spotify she asks like she’s going to, then doesn’t. So annoying.
Difficult to get smart plug working
by Snow birdd on 2020/10/21 16:01
Alexa keeps telling me plug is available for install but it crashes during installing. No help available on Amazon website, quite a few comments about people having similar issues.
A Great Application
by Iskarat on 2020/10/21 15:09
Alexa can answer many questions that Siri cannot, but I believe Apple knows that and that why they have the option “ Siri Learn from Alexa”.
The future is here!
by Marc1492 on 2020/10/21 15:01
I’ve waited 30 years for an inexpensive total home control system and it is here
Won’t pair
by Davegfhfd on 2020/10/21 14:11
I try to pair with Amazon dock but this was not possible because it said we cannot connect with your Wi-Fi system
My Amazon echo dot
by LouisC24 on 2020/10/21 13:10
My Amazon echo dot is very versatile and the sound is perfect. I’m still getting acquainted with all the features and it’s a great addition to my home
Stops playing when it wants to
by at090101 on 2020/10/21 12:42
My Alexa just stops playing the radio or music whenever it (seems) to feel like it. Very annoying.
Alexa gets quirky
by GTXzzzzz on 2020/10/21 12:03
Alexa has trouble getting everything right. I’ve had her for almost 2 years and didn’t realize how difficult she has it trying to come up with answers to some of the questions until I got a Google which answers things she can’t.
App is broke
by SSJ2 Shallot on 2020/10/21 11:07
I can’t connect Alexa to the app the Alexa device option in the app doesn’t let me click it I also can’t edit the skills on my Alexa
Echo show
by hadifioc on 2020/10/21 11:04
Needs more work.
The Joys of a Connected Life
by Shawtylatina on 2020/10/21 09:52
Just discovered the joys of installing my first Amazon Smart Plug and controlling via my Fitbit Versa Alexa feature. No more dark rooms to greet me. Woo hoo!! I know this sounds simple, but after a scary movie viewing, this is the thing I didn’t know I needed. I love Alexa!!
Perfect
by MobTies07 on 2020/10/21 04:49
This is the best!! Hands down!
Broken
by Ellie4217 on 2020/10/21 04:41
App worked fine until a couple of days ago. Now it just gives me a blank screen after sign in. Thought they might fix it but it’s still not working. As with everything Amazon there is no support. It’s kind of ridiculous that a nearly trillion dollar company does nothing to provide support to its customers when its services are not working.
Amazing!
by saintwill50 on 2020/10/21 04:26
This product is a game changer . Bill gates coming your way.
Not much works correctly
by sewsammi on 2020/10/21 03:54
Alexa has a terrible time linking to the things we add in the app on out echo show. Kind of frustrating that it won’t do most of what we set it up to do!
Apple Music
by DASHFAN on 2020/10/21 02:50
Apple Music won’t play on any of my devices 🙃
Hey
by Liset692010 on 2020/10/21 02:43
Love it
Awesome!
by Tonkamarie on 2020/10/21 01:50
Love this for the bedroom especially during nap time and bedtime! I don’t need a huge machine to play soothing sounds!
Spotify
by marcharas on 2020/10/21 00:30
Wasted lots of time today trying to link Spotify and Alexa.
Non of my switches work
by vvrev on 2020/10/21 00:01
All the switches work on one device but it did not work on other when both the devices has account.
Alexa
by djdjsisidjdjs on 2020/10/20 23:59
We are trying it out and seeing if it will work but I’ve seen adds that it is awesome
I love Alexa
by icydog on 2020/10/20 19:59
I call my Echo Alexa. She plays music for me from my Apple iTunes Playlist. I can also hook my IOS device to Alexa via Bluetooth giving me even more availability of my favorite songs. I use Alexa to turn my fan on and off using a smart plug. I ask Alexa to answer pesky questions that always intrude on my thoughts during conversations with my family and friends. I love Alexa. I love the Echo Dots as well. I take them with me when I travel so I have a nice selection of music to choose from all the time.
How to update is hard to figure it out
by danielsan53 on 2020/10/20 18:41
Need help
Everyone should own an Alexa echo device
by NYCritics on 2020/10/20 16:53
I ask her questions or to confirm information all day long, to set times, play music, weather, news, do some math, open APPS like Netflix, HBO, on Fire TV, etc. Out of all my many devices, Alexa is the one I use the most.
Love
by N$$$le on 2020/10/20 16:01
Very helpful
Beyond frustrating
by steve in slingerlands on 2020/10/20 15:11
I have up many devices. Just waste 2 hours based on the fact that I have Router. Steve
Dont trust this things
by Matiasfff on 2020/10/20 11:10
This things are listening to you without your approval.
What a great invention! Wow!
by Alegria Alegria! on 2020/10/20 11:04
Thank you Amazon for Alexa! Alexa is very smart and helpful! Thank you!
Terrible
by Jsjeumnakqpb628368 on 2020/10/20 10:52
Worst product ever.
Alexa: two Echo Dots, on my iPad7Gen and my cell phone: Alexa is part of the family!
by Gpod52 on 2020/10/20 02:25
We love Alexa and all it’s amazingly helpful abilities.
Terrible device
by hatealexa2020 on 2020/10/20 01:35
Works only 5% of the time. Absolutely the most frustrating device I have ever used.
Jimmy
by Sutudents TX on 2020/10/20 00:56
A lot of problems, hard to communicate
Not sure how this has 5 stars
by Verve love! on 2020/10/20 00:16
This app is almost worthless for playing music which is the main reason I bought the echos. Lots of lag and very glitchy.
Alexia review
by rpatter23 on 2020/10/19 21:28
Enjoy the ease of use. No learning curve experience, just plug and play. The device and app walk you completely through the setup. Thumbs up!
Alexa
by Brittoe2 on 2020/10/19 21:20
Great
Love the Echo Dot
by Larry Lams on 2020/10/19 20:16
Use it primarily for music!
List feature a problem - updated
by RecycledGum on 2018/08/08 13:14
****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
List Feature
by davey PHX on 2018/08/10 03:11
This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
Alexa Sleep Sounds.
by Sunnie327 on 2019/11/29 13:53
I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
App download issue fixed...
by WickedGirl33 on 2020/02/15 00:10
Still a long way to go. I use the app several times each day. Many improvements have occurred over the past year, such as being able to have a single reminder go off several times in one day. What I would really like is better control of volume between timers, alarms, reminders, and playing music or audiobooks. Yes, I mean I would like to have separate control over each, both in the app and by voice, AND per device. Mic sensitivity should be a separate control by device as well. My obnoxious Ecobee Thermostat right by the master bedroom has a much more sensitive microphone than my Echo fifteen feet away, and consequently picks up my request to the Echo when I am across the room from the Ecobee and right next to the Echo. It then takes a reminder, timer or alarm away from the Echo and then sets those off right next to the bedroom. The only time it does not do this is when I set the Ecobee to volume 1, but then the reminders and timers I DO want on the Ecobee go unheard. It is a Chinese fire drill dealing with the volume control on the two devices, and setting the volume on the Ecobee controls the mic sensitivity too, so it is making me schizophrenic trying to keep up with them. Open floor plan here, so finite control of mic and volumes is a must in the app please. iOS 13.3.1 on an iPhone 8 Plus just for FYI purposes.
Why you need an Alexa Show
by uofmorioles on 2020/02/08 15:27
Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
Granny Cam
by BonSueB on 2020/04/07 16:21
When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
Alexa friendly; app not so much
by Cadenza2 on 2020/02/23 17:49
I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive.
a little help for the blind people
by Zach T. O. C. on 2020/10/13 22:49
Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
Alexa
by Shards9 on 2020/02/09 19:58
I LOVE my Alexa! It wakes me up to my favorite music every morning, and keeps track of my grocery lists (putting copies on my phone so I always have a current list.....which is totally awesome! It reminds me of events, or when to leave home to pick up kids from school! If I am reading a book, and don’t recognize a word, it gives me a definition. It gives me French lessons, although they are fairly easy so far. I ask Alexa to set timers a lot! If I can’t remember how to make a recipe, Alexa helps. If I have my hands busy and need a quick math calculation, I just ask Alexa! If I am reading a historical book, and want to check something that doesn’t seem right, I ask Alexa and she corroborates.....or not. Alexa also reads my kindle books to me, and turns on my prime TV, and searches for my TV shows for me! Alexa can set timers for your lights, to go on and off when I am not home, so it looks like someone is home....but you need compatible light bulbs! I really love Alexa!!!!!!! On a scale of 1 to 10, I give Alexa a “100”......honest!
Still Learning at 65, but love this thing!
by Judy1954 on 2019/10/15 22:32
Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install.
Amazing device but is annoying
by AshDale12345 on 2020/07/13 07:32
I got my Alexa not so long ago. Sense then I have only had 2 problems with it. But the problems are very frustrating and annoying. It is the same problem too. Red light and keeps saying the Alexa isn’t registered. But then I will go on the app and it will say it is registered. The first time I had this issue it lasted 2 days. Then I finally fixed it. I now have the same issue and it has been going on for a month now. The same red light whenever I say hey Alexa. I have looked up videos which have led to zero help. I honestly don’t know what to do. It is always so annoying. Last time this happened I fixed it but I forgot how I fixed it. I think I unplugged it but I did that 5 times already and nothing has changed.. if you ever want to get a Alexa always know how to deal with the problems and issues. But in all Alexa is such a good device. It plays music and will tell you lots of information. Plus it is funny. Definitely recommend. But would love some help with the red light:/
List Locks Up
by Dallas Driver 2 on 2018/07/01 00:32
I use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems.
"Back" button blues
by Midlyfn on 2019/08/06 13:58
I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
It's great... until it isnt
by Angellams on 2019/10/02 14:24
I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
Slow & Can’t Utilize Many Features
by Jordan_GirlonFire on 2020/04/26 22:58
This app takes forever to load, but I’m willing to accept this could partially be due to my older phone. However, I can’t fully utilize so many of the “features” in the app. For iHeartRadio, there’s no option to log in using Facebook through the Alexa app, so I’d have to create a brand new account to listen to podcasts and music stations through my Echo Dot. I couldn’t properly finish creating my Food Network Kitchen profile in the Alexa app, nor would it finish letting me log in successfully. I couldn’t even save my home address, work address, or the address for basically anything else through the app. I gave up trying to see what else I could do in the app for now because I got so frustrated with all these features I apparently have but cannot use. Please have your developers go thoroughly through the app to fix these bugs and others I’m sure they are to find. Other than that, I’ve discovered much I can use my Dot for using this app, and there are features that do properly work (for now), which is why I felt to rate 3 stars instead of 1 or 2.
Suggestions to improve:
by ~April A.~ on 2020/02/16 03:13
I would LOVE to make a few suggestions.... ~For the Echo Show- When the screen is showing news update/interesting topics, make it easier to use your voice ask her to read or play the video for you and possibly ask her to go back to the previous page in the slideshow without having to touch the screen to scroll back. Every time I see something I want to hear, she tells me something totally different than the news article she was just displaying. ~With the abundance of skills that are out there, I enable so many that sound cool, but by the time I close the app, I totally forgot what the names are and what I have to say to open them. Why don't you make an option allow people to print out the skills they enabled to use as a cheat sheet? I think it would be cool to make a little book/folder type of thing to keep near the echo that kids or guests can browse through the skills you have and be able to know what phrases they have to say to play the game or whatever.... ~It would be great if there was a way to have your phone connected to Alexa, WHILE using multi-room music and using Alexa normally, but have her pause the music when you're phone is ringing so you don't miss calls if you're blasting music through the whole house. As far as I know, if you want be able to hear anything from your phone, then any music or anything has to be done on your phone as well. I want to listen and control everything from Alexa, but just be alerted if my phone rings.
Great in concept, but limited and rarely works correctly
by Jala Peño on 2020/09/25 07:34
The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
Too slow and old setup
by Jfftjbloccb on 2018/10/04 15:33
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
No way to connect
by Bubbapotem on 2018/10/24 01:22
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
Something is broken
by Bevrob on 2018/05/10 18:48
This app was working ok but in recent weeks, when I’m viewing my shipping list, the screen just freezes and I cannot scroll, check off items I’ve put in my cart, or even back out of the list. I have to exit the app, force quit, and then re-start it. Needless to say, this is a huge pain if I have a list that’s longer than the screen on my phone will display. This is so disappointing. Also, why does it take so many keystrokes to GET to my shopping list in the first place? I feel there should be a way to customize the app to show me my top three (or four, or five, or whatever, really) actions that *I* use all the time, so that when I restart—which as I’ve mentioned I have to do all the time now—I can then just tap ONCE to get to what I need, eg, to my shopping list. (I really don’t care what are the last few commands I’ve asked Alexa to do, and feel that first screen upon opening the app could be WAY more useful.) This is 2018. These kind of glitches should not be happening in a mainstream app like this.
Life changer!
by Ralli Wolf on 2020/06/24 16:51
I have had an echo dot for two days now. I enjoy it so much I ordered a few more devices for the rest of the house. Alexa is so helpful you can do so many things with her it is crazy. I love the fact that you can customize her answers to questions and make her say anything you want. Everyone in my house has a similar sense of humor, so when someone asks her anything I made her give answers with attitude. She also has a child mode, so you can customize what your children see and do. You can rest easy knowing Alexa won’t show or let them hear anything they should not have access to. 5 stars for the ease of access and how easy it is to set her up and pair her with everything. Plug it in download an app give her some basic information and boom she is ready to go. Highly recommend for anyone who wants a virtual assistant around the house to make life easier!
What a good thing Alexa could be. If the owners would allow it.
by Rickey George on 2019/09/22 15:20
On an honest tip. Alexa could be a great device, especially for the elderly. Family members who are put in the position of being the caretaker of their elderly family members could get some respite. But now in life people only think of getting rich and they only think of themselves and their bottom line. They refuse to see the greater good that can be derived for so many. In the end. The consumers info will be sold. The government will be given full access to consumers info and their lives will be bought and sold through the recording that many do not know about. It’s just sad that this device could be used for unfathomable good. But, it will no doubt be used to bring consumers to their knees, both financially and emotionally. Corporate America tend to derive great pleasure from that.
Probably me
by Tedspapa on 2019/09/22 16:55
About a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then.
Add Loudness Control Switch in Menu
by Catman286 on 2018/11/29 01:13
In case a Alexa Programmer is reading this, May I suggest something to improve the sound that has not been mentioned until now. It would be great if one could switch on a loudness control in the menu so the bass frequency would be automatically boosted as the volume is lowered. Audio engineers know that the human ear cannot hear bass frequencies equally at the lower volume levels. This phenomenon is known as the Fletcher Munson Curve and a loudness switch is usually provided on the high end audio Preamps to provide a gradual increase of base response as the volume is turned down. Just a suggestion to save having to manually turning up the bass in the equalizer when you lower the volume level....At the least please please give us a separate control in the menu to adjust just the Sub Woofer level. This is sadly lacking as the bass on the equalizer alone affects too much of the mid range ... and muddies the mid frequencies.....Thanks. Catman.
First time user
by pnburg on 2020/01/14 05:15
I really do like the app this is my first tike with an echo dot and I think it is very helpful. One thing so far I am really annoyed with is the fact that I cannot adjust the volume from my phone. I go to device settings, my echo dot. And try and adjust the slider bar and it says to change volume, you must be playing audio. If audio is playing, check your network connection and try again. I know it’s not my connection because I don’t have a problem on any other devices. However, for the most part the audio im playing are from skills like sleep sounds or focus sounds because im studying 24/7 as a full time student. If i switch alexa to apple music i can then adjust the slider bar. The frustrating part is I want to be able to adjust it when I get in bed without talking to her or when im studying and need to focus. But the app only lets me adjust it for apple music when two seconds earlier i tried with the same exact internet connection on the skills sounds i have and it wouldnt work.
Good app, slow and a bit buggy.
by Ryleepowell on 2019/05/30 02:50
App has served me well for the 12+ months I’ve used it up until recently. It’s always had a bit of an issue being slow, but I’ve been able to deal with it and not care too much. I recently moved and bought a few more Alexa products and also changed all my groups around to fit the change from apartment to house. Now, when I’m setting alarms, and I try to set one up for my new Echo Dot, it switches back to my previous group called “apartment” and doesn’t show that it can find or recognize the new Dot. I have about 6 seconds if I want to set up or edit an alert before this happens. This bug is infuriating and I really hate having to deal with it. There’s no reporting system for bugs either except leaving reviews. I will alter this review if the bug is fixed to a 4 star because overall the app is very good, just a bit slow at times. This bug has made it almost impossible for me to use the way I like to.
Never stops talking and is always selling.
by alexashutthecapitolfup on 2020/09/21 19:25
I just want a simple response to my questions, I don’t want to know all the things she can do or say or answer JUST TELL ME WHAT THE WEATHER IS RIGHT NOW. Her features are cool, but come on. I’ve had this same device for YEARS and she STILL constantly tells me the things she can do! I KNOW! I USE THE STUPID CRAP YOU ARE TRYING TO “SELL” ME ON! Shut up already!! Honestly, I think the selling has really just gotten way worse this past year or perhaps I’ve finally hit my breaking point. I can’t take it anymore. I love the idea, but no matter what settings I change or what I ask or if I tell her to not talk as much it doesn’t matter she is constantly freaking talking. It wouldn’t even be that bad if she would just notify the app every time instead of speaking it. Sure it would be annoying, but I have a one year old she doesn’t want to be yelled at about all these crazy features or things to ask when all she wants is for the box of cats to meow. The one thing she does right is turn on my smartlights without being a smarta** and talking too much.
Unable to delete contacts
by Siiennah on 2019/05/29 12:33
I am unable to delete contacts that are on my Alexa app. A lot of contacts are people I have no interest in contacting, especially through Alexa. There is no delete option. According to Amazon’s website “You can create contacts in the app or you can import them from your device's local address book. To manage the import of contacts from your device, please visit the contacts section in the Alexa app. You can also edit and delete any contact created in the Alexa app by visiting that contact's individual contact card. The Import Contact feature is ON by default.” This is not so. Even if I try to go to “Edit”, it tells me to go to my device that it used as a source to edit the contact information. Okay well that would be nice if I still had that device. At some point I had already disabled Alexa from auto importing my contacts, but I am not able to delete the contacts that are already in there. I would greatly appreciate this becoming an option.
Will you please add Esinkin BT Adaptar
by iSodapop on 2019/08/10 05:41
It’s sort of a funky process to get my Alexa to Bluetooth to my Esinkin BT Adapter. I have to do it manually every time. It’s not in known devices in the app and app discovery will not discover it. Also when I ask Alexa to enter pairing mode and my Esinkin into pairing mode and it finally connects, it doesn’t show up as a device so I have to manually disconnect it by voice instead of using the app. This product came out in 2015 so it should be something Alexa should recognize from the get go. My friend said he could connect with Google Device no problem. Same model Esinkin BT Adapter.. Thank you for taking the time to read this, if that happens. Thank for everything else. Just seems like Alexa only like the “big” name BT Adapters. I feel like it should work no problem as my phone, computer and other items connect no problem. Thanks for all the hard work though!
Annoying Audible Interface
by The Little Moore Family on 2018/07/01 03:23
Audible is what my Echo Dot is primarily used for. My kids listen to books to help them fall asleep. The menu to select an audiobook from Audible is very annoying. There’s no search or reorder options. For someone like me with nearly 200 titles in my collection, it’s a pain to scroll to find a book in a chaotically ordered list. Both the Audible and Kindle apps have ways of making this much easier. Why wouldn’t Alexa? And now, with the latest update, EVERY SINGLE TIME an audiobook is played, it’s followed up with an ad to start an Audible subscription and a sample of another book. We have a shared family plan so the main account logged into Alexa doesn’t have Audible but the connect account does-hence why I’m able to play the books I own. So logically if I’m already playing books, why would I need to hear about getting a subscription??? And at the very least why can’t I turn that feature off??? The last thing I want after my kids have been lulled to sleep by a relaxing audiobook is Alexa talking. Make it stop!
Good, but not great
by Bigmommy2003 on 2020/02/21 23:18
Okay: I’ll admit from the get-go that I’m old (60), so I probably don’t use ALEXA all the ways it can be. However, I love telling it to turn the music on the echo dot and having whichever playlist I want to come up. I TRULY enjoy saying, “ALEXA, turn off plug one” when I leave the family room and the lamps go out. What I have a problem with is the phone number changing every time I misplace my iPhone and I have to say, “ALEXA, find my phone”, and I can’t hear my phone ring because I’ve turned the ringer off again because of so many scam calls and only the numbers on ring override can ring through. So you see my problem? I put ALEXA in my contacts when I set up “find my phone” and put it on override, too. I thought that was pretty clever, except the number keeps changing!!! 🤦🏼‍♀️ One more thing: she says, “okay” AFTER she completes the task. That’s a little annoying.
What had happened
by Ric's IPOD-Black on 2020/01/31 12:02
The Alexa in general is starting to become very inadequate. The sad reality is it used to respond so much better with correct routine defined behaviors. Now each time you provide directions or request either don’t know that or goes into a topic that is entirely of track causing unnecessary frustration. Example good night master bedroom as programmed should turn off lights and turn on fans, in lieu after requests are made multiple times it states I don’t know that or goes into a internet query. I do recall voice recognition being a stated priority of improvement. What ever upgrades that have occurred are clearly failing and undermining this technology’s assumed benefits. I’ve made a huge investment as there is a Alexa device in just about every room in my house so I had faith in the product but now ready to remove and manage all implemented smart features manually. Please improve or revert voice recognition to last years success.
Great when it works!
by Mum to Dogs on 2019/12/10 06:56
I’m at a loss as to the problem, but now when my electricity has a short blip, I lose ALL of my alarms and reminders. I had to input them three times last week. It never did that in the past, so extremely frustrating. I need my reminders for medical reasons as my dog takes life saving pills throughout the day. Very, very frustrating. Maybe a kink with the last update. On the other hand I love the ability to put in a reminder for several different times for the same reminder text. One entry just adding different times for the announcement. Much easier. Would be nice to have her announce events in my calendar. Hopefully Alexa will learn more knowledge based information from an encyclopedia! Lots she can’t answer yet. However, I look on the bright side. When I was a kid I am the one who had to look something up in the dictionary or encyclopedia!
Alexa has come a long way
by Top score tastic on 2019/12/04 17:06
I’ve had Alexa and Google Home for a few years. I’ve been frustrated with each of them from time to time. Google was the winner last year due to how smart it is at search and figuring out what song I wanted when I didn’t know the exact name. Alexa has nearly equaled Google in song guessing in the last year, and now Alexa is blowing away Google in ease of device setup. By ease, I mean I did not even open the Alexa app and the new TP link/Kasa plug I added to my network was already recognized and named correctly. Wow! I still like the ability to cast audio throughout the house with affordable Google Cast enabled speakers from Vizio, but if I hadn’t already made that investment I might go all in with Alexa at this point. Steady progress in making Alexa better each year is very nice to see! 👍
Want to do lists? Better off with paper.
by Michae1 Ho11ey on 2017/09/14 14:29
I can't handle using this app. I keep trying because I desperately want to use it for our grocery lists. That's most of what we use Alexa for. But when I go to the store, the cell service inside is always spotty at best, and the app in CONSTANTLY refreshing and trying to get a new signal, so even if I miraculously pull up the list, within seconds it disappears while trying to sync again. It's incredibly frustrating. And while they claim to have an offline shopping mode, when I go into Costco, which has no cell coverage at all where I live, it spends all it's time trying to find a signal, and shows me nothing. I've had to call my husband to tell me what's on the list every time, when it should be in my hand! I've even turned off WiFi hoping that would help, but no luck. And I'm sorry, but I shouldn't have to turn off cell data to see my grocery list (which, by the way, doesn't even work either). Long story short, this app is utterly useless for lists. You're better off with paper.
Updated to something worse
by whyareallofthenicknamestaken? on 2020/07/07 23:24
I downloaded this app a couple of months ago and absolutely loved it. I used it daily, for hours each time. Well, I haven’t used it for the last couple of weeks and I noticed when I opened it up today, something was totally different. It was not functioning correctly. I proceeded to get on the chat line with technical support and after chatting with a few representatives, it was quite clear that they had no idea what was going on. Needless to say, they couldn’t answer my question. The operating issue was blamed on a recent update. I would have given 5 stars to this app a couple of weeks ago but now I can only give 1 star. The reason it gets 1 star is because 0 stars is not an option. UPDATE IT AGAIN AND PUT IT BACK LIKE IT WAS! If it wasn’t broke to start with, why are you gonna try to fix it?! Stop updating things that are working perfectly fine! I’ll be waiting for the next update and hopefully it will put things back the way they were. If not, I’m done with this mess.
Getting dumber by the day
by Ghost Plane on 2020/09/29 14:32
Just endured my house “dropping in” on itself & carrying on a conversation between speakers after a night of Audible refusing to play the book open on my phone & insisting on opening the latest book acquired rather than any I have downloaded & open in a folder. None of the podcast skills are updating properly, so I’m stuck on episodes from shows deleted in July rather than the updated current ones in the same app on my phone. Of course their answer is to phone in & spend hours of your own work time helping them troubleshoot their buggy software. Best of all is after a power outage when every WiFi bulb in the house flares to life & the devices won’t automatically reset & reconnect to the WiFi when it comes back on. Yeah, nothing says smart like having to drive home, unplug & replug all the Echoes or trudge around in the middle of the night turning off every light in the entire house until the internet comes back on.
Love it but be careful w updates
by dave2020 on 2018/02/14 02:23
I love and depend on Alexa, despite some of its kinks and limitations. In my house I’ve got good Internet and haven’t had many connectivity issues. I’ve got most of my main lights connected to Alexa and love the customized news updates that have become part of my morning routine. I’ve connected it to my sound system so my music comes through in Bose surround. Wonderful. My mom lives in the basement of a NY brownstone and has poor Internet connectivity. She had all kinds of bridging issues with the 1st generation echo and Philips Hue light bulbs and an old iPhone 5. I’ve upgraded her to the latest of everything (she is still waiting for Fios to come into her area and continues to suffer from poor internet access) and although it took a while, with calls to help desks, she’s now got everything purring including her thermostat control with echo bee. Beware the latest Alexa update. It does the thing where you have to renter your use name and password, and my Alexa was offline until I could do that. A real pain, as I just got out of surgery and am quite dependent on the voice control, etc. I can’t really compare w Google Home and others. It’s not perfect. But I’ve gotten familiar with it and developed some loyalty so I don’t foresee myself changing unless things get really bad.
Love it, but it has room to grow.
by rdrnr7551 on 2018/01/20 02:02
I give 5 stars because I love my Alexa devices, but feel the "Routines" feature has a lot of room for growth. So far, I've been happy with what it can do and have had a little fun playing with it. I like walking into my office in the morning and saying "Alexa, time to get to work" and having all my lights turn on, followed by news and sports updates. Admittedly, my gripe comes from the app's lack of imagination. I envision being able to change the color/dimming of the lighting, and having the option to trigger a particular song/artist/genre of music to begin playing. My sick, twisted mind hypothesized a scenario where I say "Alexa, it's business time" and the lights dim, change color, and Flight of the Concords starts playing. Just seems like it could be a lot of fun!
Hi
by jaxhuocks on 2020/04/02 18:59
Th fort gud Germany gggf there gg drugstores I was a great time to be happy to be a good friend and I have never had a better experience than I am in the past and it’s so y’all and we will be going again and we are still going through a great job and I wanna was a good day and we got a lot going to be done and I got a good job I got my hair pink hair done with a good one and got my job and they got my job and got me to go back and I wanna is my new name so y’all know who you are going through I wanna was my birthday and they are going to win it I wanna is my day I got a new one I have a lot to say and I’m going back to the gym I wanna is a really good night bye love you guys I love you so I’ll see you tomorrow night t to me send me the name and I have no idea what I’m going through and what I’m doing I ytyttty wanna was a time to go to the
Bloated app still has issues (music search)
by kenr96 on 2019/05/25 15:55
I won’t even go in to all the “little” issues but the one that gripes me the most is not being able to type in my complete search for music stations from my echo. For example: I like a station called 60s 70s and more flashback. For some reason I can play it on my Dot but not my Echo. I connect to it through TuneIn via Bluetooth on my Dot and my Echo doesn’t have that luxury so I have to search for it since it cannot be added as a favorite (can’t figure that out either). But anyway, when I tap the search button on the Alexa app in my Echo, all I can get typed in is the number 6, and it starts searching and will NOT allow me to finish typing. My work around is the use the speech to text option on the iPhone keyboard. That’s the only way I can get the entire name of the station in that I am looking for. This has been an issue for about 3 years now.
Only good for timers, calculations, and weather for me.
by Lunova on 2019/10/01 16:28
Yeah I have to do meditation for my therapy. And I used Alexa this time for my music instead of my AMAZING sound machine just to see if I would like it more. But it’s like pandora. Back to back ads. So I can’t use it for going to sleep or meditation. Which is fine, I will just keep using my sound machine. It just seems like when I try to use a feature on Alexa that I haven’t tried before, it doesn’t work out for my situation. Edit: I had set a reminder to remind me to do something in 20 minutes so I would do it right when I got to work. I never got the notification on the app. I again double checked to make sure all notifications and permissions were on. They were. This was the original problem I was having when I had rated this 3 stars. It seemed to have been fixed after that, and literally after I changed the review it started happening again. I give up. Go back to using Siri I guess.
Comparison
by jcbmbvll on 2019/11/27 22:08
Honestly I have 12 or more echos and all kinds of smart devises. I’m able to treat google chrome cast into music or multieroom music but you can’t do that with fire tv. Alexa will listen more often when it’s not meant to unlike google partially I think because of the “hey” factor. And comparing time to complete a task they take a few seconds longer. You have many great designs and sound quality but the multi room music will cut out and experience issues so often it’s embarrassing with friends over, Especially paying for the best plans. My only suggestion would be spend sometime on all your software because that’s the only area your lacking. You offer shapes and sizes with a great concept but it’s not as smart as google yet. Will you both just combine please.
Alexa is part of the family !
by Pearce17 on 2019/10/08 18:38
Alexa has made our lives easier and more organized! There are so many features that help with day to day life... and life in our home is busy. My husband and I both work and go to school on top of raising our 2 yr old son. Organization of our time and responsibilities is paramount. Alexa sets my timers so I remember to switch my laundry over and I can easily ask her to put items on my shopping list to access my list (via the app) at the store. We have lights in our home hooked up to Alexa for a hands free on and off, which seems like something you could go without, but man does it help when I’m carrying a baby and groceries in and out. Thats juts to name a few. Alexa has been a great addition to our family and highly recommend her for yours.
Quit making it less useful.
by Knicknum on 2019/11/23 02:53
Every time an update comes the whole system seems thrown out of whack. Annoying. The latest update seems aggressively intentional to annoy users and make the whole point of Alexa as a music app frustrating and both incredibly and bafflingly less useful to use. Why on earth would you remove access and literally any possible way to see the playlists we created? Literally the reason I pay for unlimited music service. Literally the reason I create playlists. I also frequently start music from my phone when I neither need or want to speak to Alexa. Ffs quit doing idiotic things that remove the most basic and logical functions. Let alone the most useful. And judging by recent reviews on this specific idiotic move few people are fans of you removing any reasonable and easy way to view and use the playlists they create to listen to the music they want to listen to,, and pay to do so.
Someone I can count on
by Maria Teresa 2020 on 2020/09/17 08:24
Alexa tell me to take my medicines every four hours, day and night. She lets me ask her all types of questions morning noon and night: How old someone is? How much money do they make? Who are they married to? What is going on in the world? What will be the weather for today tomorrow or the next day. She plays rock, opera, cuban music, classical music, or music to entertain my dog. She tells me when I have a package waiting for me, she helps me make phone calls and reminds me of things that I usually forget. She keeps track of the shopping list and all my doctors’ appointments. At the end of the day she will tell me to have a good night and in the morning she will tell me you have a good day. She is my constant companion and I don’t know what I would do without her.
Dear Alexa Developers,
by Redvic50 on 2019/06/06 15:16
Alexa doesn’t play the songs I request from Apple Music and has been misinterpreting all of my requests to play my songs and answers to my questions now for about two weeks. I end up repeating and redirecting my requests to help her understand things I’ve been asking her to do for months. It would probably work better for me if I strategically change all of my requests to routines instead. A couple of days ago, Alexa started saying more than I asked for, including informing me about providing feedback so that I could help her learn to better serve me... I missed something she said, but she didn’t repeat it like before she broke. Please repair Alexa!!! I sincerely appreciate your wonderful idea to create a product that assists so many people. Please inform us when you are updating the Alexa app by email or something, so that we won’t think Alexa is losing it. Just let us know that your making necessary improvements to better service us. Thank you! Respectfully yours, A Loyal Customer
Alexa getting worse
by bbland6 on 2018/02/16 20:31
Our home is nearly 100% Lifx and Phillips Hue lights which all worked all the time with Alexa Dot. Then I added the Show exactly where the dot was and everything became unreliable. I have 8 Lifx builds in the living room where the show is and now it is rare if they all work when I give a command to turn them on or off. I even ordered another dot 10 feet away and if I talk to it the results are better but still rarely does do all 8 bulbs work together. While the lights used to react nearly immediately now it can take up to 10 seconds. I am convinced the Show has major problems because it is so unreliable to commands. I am also frustrated by the inability to access a shopping list on my phone if the stores WiFi is weak.
Lock out of Alexa app
by Wildcat Fan 71 on 2020/08/27 19:53
Be careful what you do. I was locked out of my Alexa app and called customer service to try and get Alexa back online after I swapped my modem/router. Customer service asked me questions which I thought were unethical. Said I may be locked out of app because of credit card fraud or other things. They asked for the name listed on my credit or debit card and address associated with it. I tried to refuse any financial information to be given even though they didn’t ask for my card number or banking institution. I was told to either give them the information or my app would never be unlocked. They told me it would take 24–48 hours to process the information I gave them before they would unlock my app and call me to let me know. Somehow I was able to unlock my app today on my own. I’m just saying beware. I feel your name you registered your Alexa app with along with your email address and home address should be sufficient to unlock a mobile app.
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