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Use the Amazon alexa app to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. DISCOVER MORE • Get more out of your Echo device through personalized feature recommendations from Alexa • Discover and enable recommended Alexa skills • Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books MANAGE YOUR DEVICES • Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go • Create routines to automate your smart home devices MUSIC & BOOKS • Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices • Create speaker groups to play music across your compatible Echo devices for multi-room music ORGANIZE YOUR DAY • View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more STAY CONNECTED • Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom • Call or message supported Alexa-enabled devices, at no additional cost
Best thing ever!
by shibas1 on 2019/11/12 21:44
I have been using my Alexa fir a year now . I play my music turn on lights play jeopardy ask the temp outside etc I love it
Idk
by pinapplepizzaeater on 2019/11/12 18:24
Why is the app crashing when I try to go into it? And I have redownloaded it multiple times
LOVE it!
by Houli1 on 2019/11/12 18:09
FHow did I ever get along without her?!
Thanks for all the help
by senior from florida on 2019/11/12 17:29
The person on the line was very nice and patient with me. Thanks again.
Shortcuts & Dark Mode
by alanroberts91 on 2019/11/12 17:18
Please add Siri shortcuts or at least easier way to open up my shopping list. Also add a dark mode option so the keyboard isn’t light.
Alexa
by Airmarks1 on 2019/11/12 16:39
I can submit that Alexa is a bunch of nonsense and good for NOTHING.
Alexa
by DIandolo on 2019/11/12 15:33
Love it
Crashes on Startup
by takedownca on 2019/11/12 14:38
I can’t even start the app anymore. It immediately shuts down. Have tried removing from memory, restarting my phone, and uninstall/reinstall. Nothing helps. And trying a factory reset over one misbehaving app is ridiculous.
Works when it wants to.
by Boogie_D on 2019/11/12 13:27
I love using the app. However...I wish u can play a skill directly from the app instead of speaking into the device. For instance...when my baby is sleeping it would be nice to be able to play a lullaby skill from the app instead of talking or whispering into the Alexa device. Also, while playing a skill, the device just decides to stop on its own. Not sure if this has anything to do with the app but hope it gets fixed.
Lotsa fun the best
by talker dan on 2019/11/12 07:07
Had the best time with it
It not picking up my voice
by hisk$ on 2019/11/12 06:08
I have to yell at the thing to get it to respond
Ridiculous connectivity issues. Pointless with a tv
by Meeeeeeeeeeeeeė on 2019/11/12 05:30
Bought all new Samsung, Vizio, and LG smart tvs but the fire cube will not stay connected to any of them. Tried unlinking, relinking, nothing. Doesn’t matter if the sets are hard wired or running off of Wi-Fi, no steady connection. Same network, 2.4 or 5, nope! 2018 models and better, psssshhhh, fire cube don’t care. The fire cube is pointless if you want to control a tv with voice command or the app.
Terrible voice recognition getting worse
by Noonc on 2019/11/12 05:03
Alexa is getting worse and worse at doing what I ask. It usually recognizes what I say correctly, but can’t turn it into action. Simple commands to turn on the lights or play something and used to work now confuse Alexa and cause undesired or no results at all. Really disappointing that a promising technology like this is getting so terrible. If it gets worse I’m probably going to have to switch to Google Home or Siri.
I don’t get it - such limited functionality
by mcslack on 2019/11/12 01:10
There just doesn’t seem to much useful functionality
Alexia
by rosierudi on 2019/11/11 22:49
Good to play music and get weather
Hello
by jrvlmm on 2019/11/11 22:45
The app doesn’t tell you how to put wifi
Jamie
by JamieKayJK on 2019/11/11 22:14
Ray
Pain to use
by FLEMMINGO on 2019/11/11 17:05
Do not understand why sometimes it works and other times not.
Alexa goes off line regularly
by Katie509124 on 2019/11/11 15:48
Alexa goes off line constantly, yet Google Home is 5’ away and doesn’t lose the Internet connection.
Worse thing I ever bought
by susanbenner on 2019/11/11 15:26
It never worked right. Them they changed it and you cannot play your amazon playlist. My husband said you paid all that money for an expensive timer. The kicker is it doesn’t even do that anymore. It won’t connect to the same hotspot I used for years. All we did was go on vacation and came back to an expensive piece of plastic junk I will have to take to the dump. Soooo sad how bad Amazon has gotten. I wish I had my money back, but amazon doesn’t care about their customers. SAVE YOUR MONEY AND BUY GOOGLE instead. If it doesn’t work at least you saved your money. I am on SOCIAL SECURITY and they robbed an old lady.
Problems
by J56780 on 2019/11/11 15:18
Loses internet connection all the time and a royal pain to re-establish.
Amazon Echo
by deedee@2012 on 2019/11/11 14:42
I love using my echo in any room of the house, I do wish you didn’t have to pay more to have multiple devices playing at the same time.
Amazon Alexa
by peanut butter n jelly E on 2019/11/11 14:01
This echo dot is so nicely priced and very useful! I have used her for music,weather,date,etc! All I am saying is that the echo dot is fantastic! I love my echo and hope those who are out there do to 😄😄😄
AWESOME
by Melissa🌺 on 2019/11/11 12:29
I find this so much easier than pushing buttons to talk to Siri who can't do everything you ask her. Works great and easily picks up voice commands.
Drop in problems
by Pizza1045 on 2019/11/11 06:42
My drop in will not work any more amazon customer service can’t fix the problem. The only fix was I had to crest an entire new account and then it worked. Had to cancel my music and amazon as well. What a joke.
Issues
by ONEWESTCOAST on 2019/11/11 03:57
The app freezes on certain settings like Turing on or off the away lighting and device volume settings on app doesn’t always work properly
Wonderful
by pzv26hx on 2019/11/11 02:32
I didn’t realize what I was missing. The music and movies are the best.
Useless notifications
by NYCDotNet on 2019/11/11 02:12
This app raises notifications on iPhone that are blatant ads rather than actual notifications. Should be removed from the app store for breaking policy.
Not connecting well with sonos
by sound bad on 2019/11/11 01:10
It stopped playing or it would stop and play stop and play
Review
by big shiper on 2019/11/11 00:40
It’s very primitive app
KIDZ bop kids
by Whiteyfez on 2019/11/11 00:34
Hdhfgbjdgg was the time of my day off to go over the weekend with you and I have a great time at work I will have a good day and I have a lot of fun tomorrow night I can get it done.
Annoying every time Alexa says she’s connected to your iPhone
by Aleesh777 on 2019/11/11 00:34
Can you please make it an option to disable the Bluetooth connection notification every time I connect my iPhone to Alexa?
Not impressed
by Mark Cody on 2019/11/11 00:33
Frustratingly inconsistent and buggy.
Alexa
by Nancy-girl on 2019/11/10 23:58
While it is a little complicated to set up multiple devices to talk to each other, once done, Alexa and Alexa Dot are great, especially for seniors and homebound individuals
Wow for rap
by Football chick you know! on 2019/11/10 22:45
Really Alexa you don’t know how to play a song off of Apple Music because it has a bad word in the title, poor juicy j and everyone else I listen to for that fact. It’s not an insult if it’s a name of a song idiots. Fix your program, and yes my explicit settings are adjusted and I use to never have a problem but now Alexa shuts off the moment she hears a bad word? I have server bad words for you at this point. Honestly your dot is worthless and doesn’t do anything it’s supposed to. Glad it was free honey.
Alexa review
by Abowouatis on 2019/11/10 21:31
I really love Alexa
Poorly designed piece of crap.
by KyunnieChoi on 2019/11/10 21:13
Trash design. Basic features such as controlling music playing through your devices don’t work. Skills don’t work as expected. Unintuitive AI. It’s free and I want compensation for the time and frustration I’ve spent having to deal with it.
AmazonAnd Alexa really do work and wonderful symmetry
by ESQ,"PAR EXCELLENCE " on 2019/11/10 21:03
Great app that-allows you to do so much
STOP AND READ!!!!! 🚫💢
by ;-; .... on 2019/11/10 20:36
When I tried ordering a box for my little baby brother it said no!it cussed me out and now my little brother won’t stop saying “I like buttholes” plz help plz...
Alexa 3rd generation dot
by Tj Swain on 2019/11/10 20:31
Sounded great for the first few months. Now she always sounds distorted and won’t answer me a lot of the time.
More alert sounds!!!
by creese921 on 2019/11/10 19:47
We love the sound effects for the holidays! Need some thanksgiving sounds added!
Can’t sign in
by franky7173918362 on 2019/11/10 19:26
Anybody else can’t even sign in ? I press sign in and put my information and then it takes me back to sign in again over and over...
Wemo Stop working
by samwasef on 2019/11/10 18:41
Wemo stop working without any reason I have to call support to get back to work tech. Support told me you have to update after I update it works but remote access did not work. Please advice.
Wonders of Alexa
by rwemusic on 2019/11/10 18:33
The Echo Dot is intuitive and offers Sugestions
About Alexa
by Dalemar on 2019/11/10 18:07
She
Alexa vs. Siri
by ugg 2019 A on 2019/11/10 17:58
Ask Alexa question and get wrong or half an answer. Ask Siri same question and get correct response quicker. You be the judge.
False advertising
by Dino Vito on 2019/11/10 17:57
Purchased a 2019 QLED TV on Amazon which advertised the benefit of controlling your on/off with the Echo Dot (3rd Gen). After hours of following instructions including referencing web articles and YouTube videos, the Echo Dot will not sync up with my TV. Guess I should be happy to still get the time and weather when asked.
Setting up Echo
by Jitt34 on 2019/11/10 17:56
Still trying too setup echo with know results for an hour. Not happy.
Edit device groups
by Uranus03 on 2019/11/10 17:45
I can’t figure out how to edit device groups.
Love Ease of use but no privacy stinks
by lousflygirl on 2019/11/10 17:20
Love the fact that Alexa can do so much for you thru voice command and is so convenient !!! HOWEVER, I don’t appreciate being spied on or HACKED thru your devices Amazon so with that being said you lost my business no more of my money $$ for you AMAZON not to mention the unlawful use of my data hi👹 road
Alexa automatic shutdown
by kathymh1 on 2019/11/10 16:59
I have used for a couple years and recently it automatically shuts down when I don’t want it too. This is very frustrating when I need to keep asking her to resume.
A lot of work
by NoLexa on 2019/11/10 16:56
Seems to be hard to add skills. I just want to be able to watch TV while cooking.
My music selection stops
by Picture Taking Gram on 2019/11/10 16:50
sed by another device. There is NO other device .
Doesn’t work all the time. Junk
by Bob Fay on 2019/11/10 15:41
Doesn’t work all the time. Junk
Good
by cancergree on 2019/11/10 15:41
Always pleased
Amazing!
by Channel Ransom on 2019/11/10 15:14
This app is one of the best apps I've ever downloaded. You can set routines, alarms, and smart home devices. I've automated my whole entire room because of this! Thank you, Amazon!
So so
by Old far on 2019/11/10 14:45
Seems that every time power is interrupted I have to reset every Alexa switch. If there is built-in recovery it doesn’t work very well.
Stupid
by live like a country girl on 2019/11/10 03:53
Won’t even let me on keeps saying connection timed out so stupid please fix thanks
Not easy
by pcb11111 on 2019/11/10 03:08
Not easy
This is great
by Lady teacup on 2019/11/10 02:07
I don’t have to get up and turn the heat up.
Can’t get rid of “try...” message on screen.
by Ukejeff on 2019/11/10 00:11
My Echo Show won’t allow me to turn off the “Try...” suggestions on the screen. I have to look at them constantly. Would not purchase again.
Ui needs massive work
by adamh7 on 2019/11/10 00:06
I'm not sure who is working on the Ui at Amazon for this app, but it seriously needs a refresh. Please take a note from Google's Ui.
Alexa won’t connect to my WiFi
by nhrubin on 2019/11/09 23:25
Will not connect
Slow response.o.
by Stibberd on 2019/11/09 23:01
Alexa is averaging a very slow response to
Excellent service we love it
by This was really bad on 2019/11/09 22:50
We enjoy Alexa every day
Reconnections
by dufuficufif on 2019/11/09 22:44
Trying to reconnect to a new WiFi. But process is cumbersome and painful
Amazing
by GT Thomas on 2019/11/09 22:28
I love Alexa
What can I say...
by Eve786 on 2019/11/09 21:57
Absolutely amazing wouldn’t trade for the world
Good
by Sabarabadibi on 2019/11/09 21:56
The thing ever
Is ok.
by Oswego Guy on 2019/11/09 21:00
Just ok.nice music though.
Sorry piece of crap
by Msblessing on 2019/11/09 19:36
It takes an hour to setup and then only connect for about 5 minutes. If you move the dot you got to go through the setup all over again. Definitely not device of convenience. Bypass the specials on this device and buy something else.
Soooo much better than Siri
by Arazonan on 2019/11/09 19:01
This is as much better than Siri as Google maps is better than Apple maps. I have kinda guven up on Apple improving their core apps. This is a great alternative.
Unable to connect with Alexa
by Randol Aneru on 2019/11/09 18:42
I tried pairing my phone with Alexa but it won’t connect and it would just work on my iPhone as a device instead.
Great
by Rekz0000z on 2019/11/09 17:55
Awesome. Kids live it
Sorry, I don’t know that.
by They all seem to be taken. on 2019/11/09 17:19
That’s the answer I generally get when I ask a question.
This so awesome I love it!!
by Mocha1226 revenge! on 2019/11/09 15:35
There is so much you can do with Alexa and I just have the dot! It is a powerful little go getter!! And I can out blast the last of my Mohegan teenager! And put on my old people music ad he calls it!
Echo Plus Upgrade Epic Failure
by Navarrespinner on 2019/11/09 15:21
Seriously??? I upgrade to the Echo Plus after years of seamless operation with my Hue bulbs and old Echo. I’ve now spent like two hours reading stupid posts and trying everything under the sun to get my Hues back working. What a joke. How about plug and play Amazon? Why do I have to feel this frustrated and now face being on the phone with a tech for who knows how long. #pissedoffechouser. #amazonisnotmyfriend
It works ok
by p28720 on 2019/11/09 14:57
Not as good as google in control and recognition but it’s ok needs a lot of voice command and function improvements : for example can never get my music to play from specific channels without being reinterpreted by the data access engine , poor personal preference adaption by the decision engine etc
List issues
by Iriegyal on 2019/11/09 14:55
It would be great to be able to move items from one list to another in the Alexa app. Right now my echo devices don’t understand me when I ask to add something to a particular list so I have them add it to my shopping list then I go into the app and delete from that list and type it into the correct list. This is annoying on many levels.
Sync is horrible
by guyoninterwebs on 2019/11/09 14:50
I bought this system to have multiple devices playing in sync across multiple rooms. If you enjoy having to run through setup every couple days and readd every device, this is the system for you. If you want a steady and stable system that just works whenever you want music, this isn’t your system. Try Sonos or something else.
Alexa is lit
by Nickmarusic on 2019/11/09 14:44
She lit
Gma From Bad Axe
by Gma from Bad Ace on 2019/11/09 14:27
Great company for safety and a reason to talk!
Not what I expected
by DutchManga on 2019/11/09 13:35
The app and device function poorly together. You’d think this system would work well, but the connectivity between the app and e ho is horrible.
Amazing Earbuds!!
by Mr. F@nt@stic on 2019/11/09 13:14
These are by far the best earbuds I have ever owned. I’ve tried several pairs and they have all disappointed thoroughly The active pass through and noise reduction are phenomenal. I will never own another pair of buds.
Not happy
by yummy yumly on 2019/11/09 13:12
Every morning have to do something to get music to play.
To better the Application
by Lil legend88 on 2019/11/09 07:59
To have a tutorial about how to used the processes of the skills and other functions of the Application would be beneficial to this Application.
Apps
by virumpatel on 2019/11/09 06:09
Apps were deleted and now can not have them back
Love Music A Lot
by Love Music A Lot on 2019/11/09 05:43
I would like Alexa more if it would play the specific songs I ask her to play. Instead it puts me to a radio station that plays that type of music. That’s not what I want to hear. Also, she is playing commercials. I am disappointed.
All of a sudden stoped working
by shirlpearlpark on 2019/11/09 05:39
All of a sudden the app crashes on my iPhone X. I even updated to the new iOS today.
I love Alexa
by NatureGirlTara on 2019/11/09 03:14
She’s my best friend and I take her to every home I travel to. However, at this moment she is not responding to my call? I want the music to stop but she doesn’t hear me. This is the first time this happened!😞🤔
Having trouble connecting to the internet
by joseyneto on 2019/11/09 03:09
Very difficult to set up
Will not set up
by Rua O'D on 2019/11/09 01:55
That’s the way it is.
U connect
by JL Rubi on 2019/11/09 00:58
Jeep skill is awesome!
Alexa
by gggghjjk,, on 2019/11/09 00:16
Blinking yellow light.
Not talking to me
by Auntieklin on 2019/11/09 00:15
Yellow light going on and off u pugged still not tking
WACK!!!!!!!!!!!!!
by WillTheWeirdo on 2019/11/08 23:43
Wack wack wack wack wack wack wack wack wack wack wack but it also growled at me -my cousin
Echo
by Stubal-E on 2019/11/08 23:05
To difficult to set up...
Set-Up
by Njcklein on 2019/11/08 22:34
Easy enough for someone who is technology challenged.
I would like to modify the contacts
by Happy Traveller 060 on 2019/11/08 22:09
Alexa dropped my husband as a contact and I can no longer call him . I would like to edit my contacts in the app or al least refresh them so that it matches my phone contacts.
Terrible app
by haileemorganm on 2019/06/24 00:03
You have to have the app in order to use any Alexa device. One of the most basic features of these devices are their alarms and timers. One of the most basic features of these devices are their alarms and timers. Instead of manually reciting my alarms/timer I prefer to manually set it in the app, so that I don’t have to sit there and wait for her feed back/confirmation to each alarm before I am able to move on to setting the next one. Also the app is sometimes able to save alarms with certain songs on certain Apps as well as for certain days, this is very convenient. I prefer to just switch the alarms on when they are able to save rather than repeat them. Please find a way to fix my access to the alarms in the app, I am unable to use it for longer than three seconds without it saying/claiming that my device is off-line. While I am using the device and trying to set the alarms I am able to speak to it and use it verbally completely, although it completely claims to be off-line in the app, not allowing me to access anything manually inside the app. I have to close out and cancel the Avenue and open it every three seconds so it’s a race against the clock to manually switch on the alarms. Both techniques are pain, although I like using this device as an alarm. If there’s anything I can do to make this not happen please let me know
List feature a problem - updated
by RecycledGum on 2018/08/08 13:14
****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
Still Learning at 65, but love this thing!
by Judy1954 on 2019/10/15 22:32
Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install.
List Feature
by davey PHX on 2018/08/10 03:11
This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
Multiple flash briefings?
by Gloliver7149 on 2018/11/24 21:19
I've been experimenting with my alexa app lately and I think I've discovered the next new feature- being able to save and title individual flash briefings. The reason I say this is because I want my morning routine to maybe consist of a greeting, morning prayer, ESPN in 60 seconds, and the previous nights winning lottery numbers but then for my evening flash briefings I would like an evening prayer, a rundown of the next days schedule, and a good night message (and so on), but right now you get one flash briefing and that's it for everyday. I was trying to change my flash briefings to give me the lottery numbers for the previous nights drawings which would be different daily plus I want more ESPN in 60 seconds like ESPN NFL in 60 seconds, ESPN NHL in 60 seconds, ESPN MLB in 60 seconds and ESPN NBA in 60 seconds! Love what you've done so far tho and hope you'll add my suggestions as well!
"Back" button blues
by Midlyfn on 2019/08/06 13:58
I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
It's great... until it isnt
by Angellams on 2019/10/02 14:24
I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
Alexa App becoming useless
by Merelycoco on 2017/10/27 22:47
This app is becoming more glitchy and unreliable by the day. The List feature that I mostly use for creating shopping lists is becoming unusable. I want to be able to see my list easy when I’m in the store. However, more often then not, I can’t get the App to open a list or if I do get one to open, then the App stops working and I can’t navigate back to another shopping list. Many times the Alexa app will not even open for me if I’m in a store. I still have cell service and connectivity but no Alexa. I have had to uninstall and reinstall and it still is buggy or non-responsive. As for the folks trying to state that the App issues are user error, that’s ridiculous. Perhaps you are not using the App feature I’m using. Perhaps you don’t understand what we are saying fully. Why do you feel the need to defend Alexa so personally? Trust me, this thing needs an overhaul. Also, when I delete an item from a list, I shouldn’t have to hit the button multiple time to get it to disappear. It used to work differently and developers made changes that require more clicks now. Alexa please work and if u do work correctly, please work smarter!
Too slow and old setup
by Jfftjbloccb on 2018/10/04 15:33
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
No way to connect
by Bubbapotem on 2018/10/24 01:22
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
Something is broken
by Bevrob on 2018/05/10 18:48
This app was working ok but in recent weeks, when I’m viewing my shipping list, the screen just freezes and I cannot scroll, check off items I’ve put in my cart, or even back out of the list. I have to exit the app, force quit, and then re-start it. Needless to say, this is a huge pain if I have a list that’s longer than the screen on my phone will display. This is so disappointing. Also, why does it take so many keystrokes to GET to my shopping list in the first place? I feel there should be a way to customize the app to show me my top three (or four, or five, or whatever, really) actions that *I* use all the time, so that when I restart—which as I’ve mentioned I have to do all the time now—I can then just tap ONCE to get to what I need, eg, to my shopping list. (I really don’t care what are the last few commands I’ve asked Alexa to do, and feel that first screen upon opening the app could be WAY more useful.) This is 2018. These kind of glitches should not be happening in a mainstream app like this.
Moving backwards
by Enoyrevellik on 2019/05/17 20:14
I wrote my feedback to recently using the app . I was embracing all the evolving taking place with this app . The update of the app this month ( may 2019) did some inconvenience to my smart home . I am running Samsung SmartThings with Alexa in four echo devices . Before, I could set routines with all my doors and window sensors and the notifications would play on all four devices and you could hear it through the house. This new update took that feature away but removing the ability to select “ all devices” when choosing which echo device you want to play your routines from . Why would you do this? I have smoke/co2 smart detectors also that are only effective if you can hear an alert throughout the house in an emergency . I now have to find an alternative to act as a whole house audio device . If it’s not broken, why try to fix it ? Please tell he developer of this new update to go on a permanent vacation and give me the ability on blueprint in Alexa to create my own routine/ features to suit my needs .
Alexa app turns great from awful
by HubertWang95 on 2019/09/25 09:42
Alexa app used to be awful with bugs around however it improved so fast during the past year that it’s definitely among the top tier now. Especially, I do like the design of Alexa putting smart home at the first level so that I can find my smart home devices really fast and control it. I feel it is a considerable design to use than Google home, which I used to have both but mainly using Alexa now. Even more, Alexa has COOL features like Hunches and Guard which Google doesn’t. I like Hunches a lot, it used to remind me to turn off light at night saving my bill. Guard also used to remind me of fire alarms. Though it’s caused by my housemates cooking, but it is better to get alarm than not. Alexa please keep moving. For improvement, I’d like to see widget on iOS, smaller App size, and more cool features!
Add Loudness Control Switch in Menu
by Catman286 on 2018/11/29 01:13
In case a Alexa Programmer is reading this, May I suggest something to improve the sound that has not been mentioned until now. It would be great if one could switch on a loudness control in the menu so the bass frequency would be automatically boosted as the volume is lowered. Audio engineers know that the human ear cannot hear bass frequencies equally at the lower volume levels. This phenomenon is known as the Fletcher Munson Curve and a loudness switch is usually provided on the high end audio Preamps to provide a gradual increase of base response as the volume is turned down. Just a suggestion to save having to manually turning up the bass in the equalizer when you lower the volume level....At the least please please give us a separate control in the menu to adjust just the Sub Woofer level. This is sadly lacking as the bass on the equalizer alone affects too much of the mid range ... and muddies the mid frequencies.....Thanks. Catman.
Good app, slow and a bit buggy.
by Ryleepowell on 2019/05/30 02:50
App has served me well for the 12+ months I’ve used it up until recently. It’s always had a bit of an issue being slow, but I’ve been able to deal with it and not care too much. I recently moved and bought a few more Alexa products and also changed all my groups around to fit the change from apartment to house. Now, when I’m setting alarms, and I try to set one up for my new Echo Dot, it switches back to my previous group called “apartment” and doesn’t show that it can find or recognize the new Dot. I have about 6 seconds if I want to set up or edit an alert before this happens. This bug is infuriating and I really hate having to deal with it. There’s no reporting system for bugs either except leaving reviews. I will alter this review if the bug is fixed to a 4 star because overall the app is very good, just a bit slow at times. This bug has made it almost impossible for me to use the way I like to.
Unable to delete contacts
by Siiennah on 2019/05/29 12:33
I am unable to delete contacts that are on my Alexa app. A lot of contacts are people I have no interest in contacting, especially through Alexa. There is no delete option. According to Amazon’s website “You can create contacts in the app or you can import them from your device's local address book. To manage the import of contacts from your device, please visit the contacts section in the Alexa app. You can also edit and delete any contact created in the Alexa app by visiting that contact's individual contact card. The Import Contact feature is ON by default.” This is not so. Even if I try to go to “Edit”, it tells me to go to my device that it used as a source to edit the contact information. Okay well that would be nice if I still had that device. At some point I had already disabled Alexa from auto importing my contacts, but I am not able to delete the contacts that are already in there. I would greatly appreciate this becoming an option.
What a good thing Alexa could be. If the owners would allow it.
by Rickey George on 2019/09/22 15:20
On an honest tip. Alexa could be a great device, especially for the elderly. Family members who are put in the position of being the caretaker of their elderly family members could get some respite. But now in life people only think of getting rich and they only think of themselves and their bottom line. They refuse to see the greater good that can be derived for so many. In the end. The consumers info will be sold. The government will be given full access to consumers info and their lives will be bought and sold through the recording that many do not know about. It’s just sad that this device could be used for unfathomable good. But, it will no doubt be used to bring consumers to their knees, both financially and emotionally. Corporate America tend to derive great pleasure from that.
Probably me
by Tedspapa on 2019/09/22 16:55
About a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then.
Will you please add Esinkin BT Adaptar
by iSodapop on 2019/08/10 05:41
It’s sort of a funky process to get my Alexa to Bluetooth to my Esinkin BT Adapter. I have to do it manually every time. It’s not in known devices in the app and app discovery will not discover it. Also when I ask Alexa to enter pairing mode and my Esinkin into pairing mode and it finally connects, it doesn’t show up as a device so I have to manually disconnect it by voice instead of using the app. This product came out in 2015 so it should be something Alexa should recognize from the get go. My friend said he could connect with Google Device no problem. Same model Esinkin BT Adapter.. Thank you for taking the time to read this, if that happens. Thank for everything else. Just seems like Alexa only like the “big” name BT Adapters. I feel like it should work no problem as my phone, computer and other items connect no problem. Thanks for all the hard work though!
Annoying Audible Interface
by The Little Moore Family on 2018/07/01 03:23
Audible is what my Echo Dot is primarily used for. My kids listen to books to help them fall asleep. The menu to select an audiobook from Audible is very annoying. There’s no search or reorder options. For someone like me with nearly 200 titles in my collection, it’s a pain to scroll to find a book in a chaotically ordered list. Both the Audible and Kindle apps have ways of making this much easier. Why wouldn’t Alexa? And now, with the latest update, EVERY SINGLE TIME an audiobook is played, it’s followed up with an ad to start an Audible subscription and a sample of another book. We have a shared family plan so the main account logged into Alexa doesn’t have Audible but the connect account does-hence why I’m able to play the books I own. So logically if I’m already playing books, why would I need to hear about getting a subscription??? And at the very least why can’t I turn that feature off??? The last thing I want after my kids have been lulled to sleep by a relaxing audiobook is Alexa talking. Make it stop!
Love it, but it has room to grow.
by rdrnr7551 on 2018/01/20 02:02
I give 5 stars because I love my Alexa devices, but feel the "Routines" feature has a lot of room for growth. So far, I've been happy with what it can do and have had a little fun playing with it. I like walking into my office in the morning and saying "Alexa, time to get to work" and having all my lights turn on, followed by news and sports updates. Admittedly, my gripe comes from the app's lack of imagination. I envision being able to change the color/dimming of the lighting, and having the option to trigger a particular song/artist/genre of music to begin playing. My sick, twisted mind hypothesized a scenario where I say "Alexa, it's business time" and the lights dim, change color, and Flight of the Concords starts playing. Just seems like it could be a lot of fun!
Want to do lists? Better off with paper.
by Michae1 Ho11ey on 2017/09/14 14:29
I can't handle using this app. I keep trying because I desperately want to use it for our grocery lists. That's most of what we use Alexa for. But when I go to the store, the cell service inside is always spotty at best, and the app in CONSTANTLY refreshing and trying to get a new signal, so even if I miraculously pull up the list, within seconds it disappears while trying to sync again. It's incredibly frustrating. And while they claim to have an offline shopping mode, when I go into Costco, which has no cell coverage at all where I live, it spends all it's time trying to find a signal, and shows me nothing. I've had to call my husband to tell me what's on the list every time, when it should be in my hand! I've even turned off WiFi hoping that would help, but no luck. And I'm sorry, but I shouldn't have to turn off cell data to see my grocery list (which, by the way, doesn't even work either). Long story short, this app is utterly useless for lists. You're better off with paper.
Love it but be careful w updates
by dave2020 on 2018/02/14 02:23
I love and depend on Alexa, despite some of its kinks and limitations. In my house I’ve got good Internet and haven’t had many connectivity issues. I’ve got most of my main lights connected to Alexa and love the customized news updates that have become part of my morning routine. I’ve connected it to my sound system so my music comes through in Bose surround. Wonderful. My mom lives in the basement of a NY brownstone and has poor Internet connectivity. She had all kinds of bridging issues with the 1st generation echo and Philips Hue light bulbs and an old iPhone 5. I’ve upgraded her to the latest of everything (she is still waiting for Fios to come into her area and continues to suffer from poor internet access) and although it took a while, with calls to help desks, she’s now got everything purring including her thermostat control with echo bee. Beware the latest Alexa update. It does the thing where you have to renter your use name and password, and my Alexa was offline until I could do that. A real pain, as I just got out of surgery and am quite dependent on the voice control, etc. I can’t really compare w Google Home and others. It’s not perfect. But I’ve gotten familiar with it and developed some loyalty so I don’t foresee myself changing unless things get really bad.
Bloated app still has issues (music search)
by kenr96 on 2019/05/25 15:55
I won’t even go in to all the “little” issues but the one that gripes me the most is not being able to type in my complete search for music stations from my echo. For example: I like a station called 60s 70s and more flashback. For some reason I can play it on my Dot but not my Echo. I connect to it through TuneIn via Bluetooth on my Dot and my Echo doesn’t have that luxury so I have to search for it since it cannot be added as a favorite (can’t figure that out either). But anyway, when I tap the search button on the Alexa app in my Echo, all I can get typed in is the number 6, and it starts searching and will NOT allow me to finish typing. My work around is the use the speech to text option on the iPhone keyboard. That’s the only way I can get the entire name of the station in that I am looking for. This has been an issue for about 3 years now.
Alexa is part of the family !
by Pearce17 on 2019/10/08 18:38
Alexa has made our lives easier and more organized! There are so many features that help with day to day life... and life in our home is busy. My husband and I both work and go to school on top of raising our 2 yr old son. Organization of our time and responsibilities is paramount. Alexa sets my timers so I remember to switch my laundry over and I can easily ask her to put items on my shopping list to access my list (via the app) at the store. We have lights in our home hooked up to Alexa for a hands free on and off, which seems like something you could go without, but man does it help when I’m carrying a baby and groceries in and out. Thats juts to name a few. Alexa has been a great addition to our family and highly recommend her for yours.
Only good for timers, calculations, and weather for me.
by Lunova on 2019/10/01 16:28
Yeah I have to do meditation for my therapy. And I used Alexa this time for my music instead of my AMAZING sound machine just to see if I would like it more. But it’s like pandora. Back to back ads. So I can’t use it for going to sleep or meditation. Which is fine, I will just keep using my sound machine. It just seems like when I try to use a feature on Alexa that I haven’t tried before, it doesn’t work out for my situation. Edit: I had set a reminder to remind me to do something in 20 minutes so I would do it right when I got to work. I never got the notification on the app. I again double checked to make sure all notifications and permissions were on. They were. This was the original problem I was having when I had rated this 3 stars. It seemed to have been fixed after that, and literally after I changed the review it started happening again. I give up. Go back to using Siri I guess.
Alexa getting worse
by bbland6 on 2018/02/16 20:31
Our home is nearly 100% Lifx and Phillips Hue lights which all worked all the time with Alexa Dot. Then I added the Show exactly where the dot was and everything became unreliable. I have 8 Lifx builds in the living room where the show is and now it is rare if they all work when I give a command to turn them on or off. I even ordered another dot 10 feet away and if I talk to it the results are better but still rarely does do all 8 bulbs work together. While the lights used to react nearly immediately now it can take up to 10 seconds. I am convinced the Show has major problems because it is so unreliable to commands. I am also frustrated by the inability to access a shopping list on my phone if the stores WiFi is weak.
Dear Alexa Developers,
by Redvic50 on 2019/06/06 15:16
Alexa doesn’t play the songs I request from Apple Music and has been misinterpreting all of my requests to play my songs and answers to my questions now for about two weeks. I end up repeating and redirecting my requests to help her understand things I’ve been asking her to do for months. It would probably work better for me if I strategically change all of my requests to routines instead. A couple of days ago, Alexa started saying more than I asked for, including informing me about providing feedback so that I could help her learn to better serve me... I missed something she said, but she didn’t repeat it like before she broke. Please repair Alexa!!! I sincerely appreciate your wonderful idea to create a product that assists so many people. Please inform us when you are updating the Alexa app by email or something, so that we won’t think Alexa is losing it. Just let us know that your making necessary improvements to better service us. Thank you! Respectfully yours, A Loyal Customer
Reliable almost like a best friend
by Zwiebble on 2019/09/22 16:34
Alex is so much more personal and follows along just fine. I am still struggling with Siri’s. As they both continue to grow in their communication abilities I think Alexa could become a lifesaving instrument for those who need to be able to communicate to and with someone. I can think of so many great topics that may already exist at least in general not specific to that individual. I would like her to be a bit more intuitive. Perhaps I am fishing but I do believe those skill sets will become more visible in the future. There are great things to be done in this environment, however, these great new things need extraordinary oversight in the development as they can turn out to be not so good instead of extraordinary good.
Great idea but needs a better UI
by j831899 on 2018/12/23 20:29
1: i have an iPhone X. I would like it if the app shared similar swiping features as my other apps. Like when I select a an item from the menu, let’s use for example a skill from the skills menu, when I swipe from left to right, the app sidebar appears when instead, I’d like it to go back to the previous page. 2: when viewing a skill from the skills menu and then going back to the list of skills, the page doesn’t resume my previous view and starts all over. Example, I scrolled Down half of the skills menu and selected the “heads up” skill. I enabled it and then went back to the previous page and found myself all the way at the top of the page again, causing me to restart the scrolling and find my last spot. It’s annoying because it makes me go all the way down the list again.
Unstable
by outta' here on 2019/08/13 17:18
The software is very unstable. I have to constantly re-connect each Echo Dot, they seem to drop off their groups. Alexa can’t find Christian music half the time and has now gotten to playing spooky music in the place of Christian. Alexa refuses for respond to requests, “I don’t know that”, is her current attitude too, Alexa set alarm, or Alex play music, etc., nothing difficult. Every other day, there’s a problem. The application is poorly written. It doesn’t flow easily and things are hard to locate. Right now Alexa plays on a 3rd party speaker and I don’t know why or how to remove the speaker. Also. I finally figured how to add music, although I don’t know how to create a custom music list, that would be nice. And how do I remove unwanted songs or stations? If I just listen to a song it adds it to my listening list, what if I don’t want to hear it again? They need to look at Sonos and the way sonos creates the listeners favorites.
Room for improvement
by Rhd863 on 2018/02/14 05:33
This app does some great things (I like the reminders, in particular), but there is a lot of room for improvement. One area that would make this app much more useful - improving the LISTS feature. I love the idea of using my echo to add things to my shopping list. But unlike other shopping list apps, this is missing out on 2 features: 1) CRUCIAL: when an item is checked off, it should be moved to the bottom of the list, so you can easily see what you still need to get. 2) it would be nice if it automatically categorized items for you, or allowed you to create categories (like produce, dairy, meats, bulk). This helps me save time in a store bc I don’t have to go back to an area where I forgot something. At the very least, it would be nice if you could simply drag the items to change the order around after entering them.
Half unusable
by Sventare on 2018/01/08 00:58
Currently about half the menu links result in a blank white screen with black bars at the top and bottom; the other half work. I have strong network and WiFi connections and waiting up to 5 minutes doesn’t result in any content. I’m trying to enable a new “skill” so that I can give voice commands about a new smart device. I tried asking Alexa to do it verbally but she told me to use the app. If I wanted to do something else in the app such as use an existing device, I might give it more stars as that link is currently producing a working page. (Another reviewer suggests that the problems of those who are having difficulty with the app are our own fault for being incompetent and not Googling for a solution. Although I don’t think this should be necessary if an app is well-designed, Google is always my first resource. There is no solution suggested for a complete lack of content in random areas.)
This app is obviously more intelligent than some of its users!
by St.Melyd on 2017/11/28 04:53
I can't believe some of the whiners on here! From blaming the app because user can't get a signal through Costco's solid concrete walls to a user having so many freakin lights in her bedroom and wondering why it's not switching them off individually. So very sad!!! This app was downloaded today and working within minutes of me taking my Echo Dots out of their boxes! And I'm an iPhone 7 user re Sutts 💛 comment! I'm also not rich. I'm a 63 year old non technical granny who doesn't give up. I problem solve!! Have got my groups, lists etc. Don't use a hub, I use individual sockets. My Dots communicate with each other and play my music everywhere. Get over yourselves and move along.....
My Alexa experience
by whala. on 2019/09/29 14:51
I live alone , as I am now past 65 Yrs , I love music , so every day I sooo enjoy my Alexa and all my choices of music and forest animal sounds birds crickets , I can wake in the morning , not even getting out of bed and ask Alexa to play me what ever my heart desires , I love the lord so I love to wake also to songs of my lord and savior to wake to .i also love the ocean and it’s creatures so At night night I love listening to the sounds of whales underwater and ocean sounds as I slip into dream land . Alexa has truly made a difference in my life .. to enjoy all the sounds in life right in the comfort of my home . THANK YOU WHO EVER INVENTED ALEXA . I never thought I would want one or ever get one . But I so appreciate the specials that come available to purchase them
Great!
by AmandaBear89 on 2018/07/05 03:47
I like the app, I use it the most for the routines for work and the weekends to get up and have the lights turn on and music play. The only thing that would be better or more helpful would be if you could pick more than one day for the routine. Like if I need Monday and Thursday for one and then Tuesday Wednesday and Friday for another. Only picking one or having to pick weekday is a pain because I always have to shut one off, is like it to be a little more just leave it on and those day are all set always. Pretty much how the iPhone alarms aim, you pick specific days you want it to happen. I’d rather no have to make 5 routines just to do that. But besides that, I am very happy with it!!
Review
by banksgirl on 2019/09/22 04:35
I bought a second Alexa device so that I could play through both speakers at the same time. However I did not realize that I can only play music through both speakers and then it Hass to be music purchased through an app or service. I cannot play my already purchased music and I cannot play my audiobooks through both speakers or my Bible app through both speakers I was very disappointed to find this out as that was the primary reason I purchased The second device. They should make sure they include in their advertisements that you can only play music and it Hass to be purchased through a subscription not your own already purchased music and not other apps. That is the reason for four stars instead of five
What happened to the list feature?
by TakeItEasyBaby on 2018/07/10 11:50
I love my Echo and Dots and they have provided a lot of convenience for our family in a variety of ways. It’s really great to be able to add items to the grocery list no matter what room we are in. All was working well until the past month or so. Now my lists sometimes won’t even open, and if I’m lucky enough for it to open while I’m at the grocery store, it freezes up almost every time now. It won’t allow me to scroll through or check things off anymore. I’ve started taking screen shots of the list before I go to the store, but that’s not great because it doesn’t allow me to add or delete items as I move through the store. I’ve tried deleting and reinstalling the app multiple times, as well as powering off my phone (in the store...ugh), but nothing works. It used to work seamlessly. Please fix this!
Hot Mess
by Hxzhajkakaksjxc on 2019/04/04 12:00
This app feels like a Frankenstein mess of feature addition and slapping together existing services. There are constant pop up menus and menus within menus. Using it feels like getting lost in a labyrinth, and the back button only seems to take you deeper. It’s truly dizzying how messy it’s become. It’s my first time using it, and i can sense that it’s just grown via add-ons, tack-ons, slap-ons and forced-ons. When you press the back button, you have to wait for the previous page to frequently reload, especially managing skills from third-parties. Instead of caching the screen, it literally refreshes the entire list from scratch, and scrolls you to the top of the page instead of taking you back to where you were working. When you type in more than two or three lines of text, for instance in a review, the keyboard covers the “submit” button. I haven’t seen an app do this since the early days of the iPhone. You literally have to shorten your review in order to submit it, or you have to cancel out entirely. “Skills and Games” is one menu, and I think Routines is buried in there somewhere. But it’s almost impossible to remember where the Flash Briefing customization screen is. That only begins to scratch the surface of the dizzying mess that is The Alexa App. It’s too bad, because the device itself is great and I love it.
List Locks Up
by Dallas Driver 2 on 2018/07/01 00:32
I use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems.
Fun but could be better
by Fark11 on 2019/10/20 16:59
I have been having a lot of fun playing with the echo show 5. There are a few things that I think could be improved. First, there should be an easier way to remove imported phone contacts. I imported my contacts from my phone but wanted to delete some of them from the echo device but not my phone. I can find no way to do that even though the help and feedback section says you can. Second, a thorough user guide or manual would be nice. It’s very hard to find information in the help section. I guess it is possible to order a book on using the device for about $10, but I feel there should be a manual.
Imagine being blind
by NMacG on 2018/03/08 13:05
Alexa is a God send to my blind mother. She is her best friend, aside from me. Alexa can tell her the time, wake her from her wee naps, play her favorite radio stations, tell her jokes, call her daughter. Since I purchased Alexa echo for my mother it has opened new chapters of independence in her life, especially since my father passed and she had to “deal” with life. We live 3000 miles apart so I can’t be with her as much as I’d like, but Alexa is there and we both rely on her. Alexa can be a wee bit quirky but so can my Mum and as long as they’re getting along, and my Mum ca remember her name, we’re happy with how she does the job. I know many put Alexa to tasks far reaching that of my Mum but to her, she’s invaluable.
Can't connect
by uncleridiculous725216 on 2018/01/02 20:01
This app has always been bad when trying to set up Echo. However, I've always been able to get it to connect to the network eventually. Not today, apparently. I've literally spent hours. Between closing and restarting the app, resetting the device with a paper clip and just waiting for the process to fail, I've gotten nowhere. Not sure what kind of network is needed, maybe one with no passwords? The app interface is just bad UX, plain and simple. Hit a back button and end up on the Home screen. Try to join a pw protected network and wait for the connection to fail so you can finally see the password prompt. Complete setup and you are stuck on a video tutorial screen. Once you get the thing working, the device is great (not the app). Just pray you don't ever need to set up again. With all of Bezos' billions, you'd think they could hire some real developers and UX designers.
Mary Jane
by HotelCaliforniaGraysCreek on 2018/03/08 13:29
All has been working fine on up until today. Alexa will not play my SIRIUS XM App. She keeps telling me to go to settings and link my SIRIUS account. My account has already been linked with the Alexa App. I am a very tech savvy person and never had so much problems with any App but this one. Engineering needs to get their act together. As for the person St Melyd that is a 63 year old non tech granny. You are just one of the lucky ones. I am a 6S IPhone user and there has been issues with this particular model. So lay off of your comments about us “Whiners”. This is a real issue and I have read reviews on SIRIUS XM and other developers and there are problems big time! Get it together Echo/Alexa! PS: no problems with the SIRIUS XM App itself. It plays great! UPDATE! Your App keeps crashing. I updated again and it crashed right in front of my eyes. Updates are a waste of time. Please hire better Techs in your engineering department.
Great overall!
by Nelunt on 2019/09/06 18:24
Using Alexa has been great! Being able to update my shopping list simply by voicing a command to Alexa is an excellent feature. The sound quality of Alexa is great. The only things about Alexa that are a little frustrating are that sometimes, when my cellular signal is low, pulling up my shopping list in a grocery store (or any store for that matter) is difficult. Another frustrating thing, which really has nothing to do with Alexa per se, is that I cannot listen to certain sporting events (like Cubs games) through Alexa due to licensing issues — which is somewhat amusing, because I can listen to these sporting events for free on the radio. Otherwise, I really enjoyed Alexa and how convenient “she” is.
Alexa is incredible, but app needs to catch up
by HealthLegune1230 on 2017/12/01 02:11
This isn’t a knock on the app, but it does need a little love and attention from Seattle. I went “full Alexa” about a year ago and have 5 echos and upwards of 30 bulbs and a further number of outlets, diy controllers and sensors, and misc. connected devices. Frankly, the app has a difficult time managing my environment. It lacks what I would call “pro features” and controlling minutiae, which should be simple, are either not enabled or need refinement. I bought a wink hub right before the Echo+ was announced and it helps significantly, though I’d prefer an Echo+ and will eventually migrate to that. The app has gained some great enhanced features over the last 6 months, but it needs a serious update or redesign to the UI. Navigating across multiple tabs is slow, cumbersome, and not very intuitive but it’s clear that the developers mean well. Again I’m not slamming the app or developers. This is still new tech and it’s early in the apps lifecycle. With so many new releases from the echo family, and the opening up of Alexa voice service for developers, I expect that sooner or later an app redesign will become a priority. When that happens I’ll be very happy!
Great App, but lacks Smart Home Customization
by Kajama on 2019/09/23 00:19
We have a dozen dots around the house along with every other Echo product in existence so we use the Alexa app every day. While we really love the app, we found ourselves mostly using it to control smart home devices but the interface only allows for very large blocks for each device. Between thermostats, sensors, cameras, smart plugs, smart locks, smart blinds, robot vacuums, and even and smart pet feeders - most of us have dozens of devices now. Echo is one of the only products that can manage all of them which means the Alexa app coukd/should be the ideal interface, the way Smart Tiles app is for Samsung’s Smart Things hub (they’re unfortunately limited to z-wave devices - thankfully Echo can manage a lot more, we just need the interface to reflect that)
Overall Alexa review
by mtcn3 on 2019/09/29 20:06
I would like Alexa to have access to more podcasts that I like. For example, I like to listen to breakpoint daily podcasts, not only the breakpoint weekly one. Also a better variety of Christian music stations. I would’ve rated a 4 for Alexa; however, I have a big problem with Alexa employees listening in to conversations while Alexa is plugged in. I am unsure as to whether or not conversations are listened to while Alexa is broadcasting music, etc. That would be really bad. Anyway, I tend to unplug Alexa when I am not using it. This is a major nuisance. Last week, Alexa asked me (After I had given it a command) if I wanted it to better learn my voice. I of course said no because I really wasn’t sure how much my privacy would be impacted. Signed not a happy camper.
Playback controls are gone
by tommetge on 2018/10/11 05:45
Playback controls (pause, back, forward) have effectively disappeared in the latest version. We let our kids listen to audiobooks from Audible. Given that it’s effectively impossible to use the Audible interface in the Alexa app (there is no way to search, sort, or find a book in our library of 500+ titles), we connect to the Echo device via Bluetooth and use the Audible app on a phone. As they drop off to sleep, we use the Alexa app to pause playback. However, with the updated app, we can’t do that. There are no playback controls and no way to bring them up. I understand that you’ve tried hard to improve some of the other use cases with this update. Maybe there has been some success. Unfortunately, you’ve made our lives a little harder.
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0,81,23,15,21,14,20,23,19,13,13,29,23,16,0,23,124,182,141,142,100,147,587,525,544,489,378,298,294,251,275,309,371,162,1693,2253,2711,12500,24485,21851,17923,14602,13038,15822,9597,13868,12635,10505,8627,8030,8034,7552,9024,8965,7609,7085,6561,6372,6557,8026,7565,6627,7164,4300,6660,4096,8126,0,9175,6586,3594,4873,4937,7491,4400,4745,4231,4469,4520,4341,5372,5335,4670,3983,4132,4053,4181,5054,5056,4538
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Description
Use the Amazon alexa app to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. DISCOVER MORE • Get more out of your Echo device through personalized feature recommendations from Alexa • Discover and enable recommended Alexa skills • Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books MANAGE YOUR DEVICES • Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go • Create routines to automate your smart home devices MUSIC & BOOKS • Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices • Create speaker groups to play music across your compatible Echo devices for multi-room music ORGANIZE YOUR DAY • View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more STAY CONNECTED • Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom • Call or message supported Alexa-enabled devices, at no additional cost
Best thing ever!
by shibas1 on 2019/11/12 21:44
I have been using my Alexa fir a year now . I play my music turn on lights play jeopardy ask the temp outside etc I love it
Idk
by pinapplepizzaeater on 2019/11/12 18:24
Why is the app crashing when I try to go into it? And I have redownloaded it multiple times
LOVE it!
by Houli1 on 2019/11/12 18:09
FHow did I ever get along without her?!
Thanks for all the help
by senior from florida on 2019/11/12 17:29
The person on the line was very nice and patient with me. Thanks again.
Shortcuts & Dark Mode
by alanroberts91 on 2019/11/12 17:18
Please add Siri shortcuts or at least easier way to open up my shopping list. Also add a dark mode option so the keyboard isn’t light.
Alexa
by Airmarks1 on 2019/11/12 16:39
I can submit that Alexa is a bunch of nonsense and good for NOTHING.
Alexa
by DIandolo on 2019/11/12 15:33
Love it
Crashes on Startup
by takedownca on 2019/11/12 14:38
I can’t even start the app anymore. It immediately shuts down. Have tried removing from memory, restarting my phone, and uninstall/reinstall. Nothing helps. And trying a factory reset over one misbehaving app is ridiculous.
Works when it wants to.
by Boogie_D on 2019/11/12 13:27
I love using the app. However...I wish u can play a skill directly from the app instead of speaking into the device. For instance...when my baby is sleeping it would be nice to be able to play a lullaby skill from the app instead of talking or whispering into the Alexa device. Also, while playing a skill, the device just decides to stop on its own. Not sure if this has anything to do with the app but hope it gets fixed.
Lotsa fun the best
by talker dan on 2019/11/12 07:07
Had the best time with it
It not picking up my voice
by hisk$ on 2019/11/12 06:08
I have to yell at the thing to get it to respond
Ridiculous connectivity issues. Pointless with a tv
by Meeeeeeeeeeeeeė on 2019/11/12 05:30
Bought all new Samsung, Vizio, and LG smart tvs but the fire cube will not stay connected to any of them. Tried unlinking, relinking, nothing. Doesn’t matter if the sets are hard wired or running off of Wi-Fi, no steady connection. Same network, 2.4 or 5, nope! 2018 models and better, psssshhhh, fire cube don’t care. The fire cube is pointless if you want to control a tv with voice command or the app.
Terrible voice recognition getting worse
by Noonc on 2019/11/12 05:03
Alexa is getting worse and worse at doing what I ask. It usually recognizes what I say correctly, but can’t turn it into action. Simple commands to turn on the lights or play something and used to work now confuse Alexa and cause undesired or no results at all. Really disappointing that a promising technology like this is getting so terrible. If it gets worse I’m probably going to have to switch to Google Home or Siri.
I don’t get it - such limited functionality
by mcslack on 2019/11/12 01:10
There just doesn’t seem to much useful functionality
Alexia
by rosierudi on 2019/11/11 22:49
Good to play music and get weather
Hello
by jrvlmm on 2019/11/11 22:45
The app doesn’t tell you how to put wifi
Jamie
by JamieKayJK on 2019/11/11 22:14
Ray
Pain to use
by FLEMMINGO on 2019/11/11 17:05
Do not understand why sometimes it works and other times not.
Alexa goes off line regularly
by Katie509124 on 2019/11/11 15:48
Alexa goes off line constantly, yet Google Home is 5’ away and doesn’t lose the Internet connection.
Worse thing I ever bought
by susanbenner on 2019/11/11 15:26
It never worked right. Them they changed it and you cannot play your amazon playlist. My husband said you paid all that money for an expensive timer. The kicker is it doesn’t even do that anymore. It won’t connect to the same hotspot I used for years. All we did was go on vacation and came back to an expensive piece of plastic junk I will have to take to the dump. Soooo sad how bad Amazon has gotten. I wish I had my money back, but amazon doesn’t care about their customers. SAVE YOUR MONEY AND BUY GOOGLE instead. If it doesn’t work at least you saved your money. I am on SOCIAL SECURITY and they robbed an old lady.
Problems
by J56780 on 2019/11/11 15:18
Loses internet connection all the time and a royal pain to re-establish.
Amazon Echo
by deedee@2012 on 2019/11/11 14:42
I love using my echo in any room of the house, I do wish you didn’t have to pay more to have multiple devices playing at the same time.
Amazon Alexa
by peanut butter n jelly E on 2019/11/11 14:01
This echo dot is so nicely priced and very useful! I have used her for music,weather,date,etc! All I am saying is that the echo dot is fantastic! I love my echo and hope those who are out there do to 😄😄😄
AWESOME
by Melissa🌺 on 2019/11/11 12:29
I find this so much easier than pushing buttons to talk to Siri who can't do everything you ask her. Works great and easily picks up voice commands.
Drop in problems
by Pizza1045 on 2019/11/11 06:42
My drop in will not work any more amazon customer service can’t fix the problem. The only fix was I had to crest an entire new account and then it worked. Had to cancel my music and amazon as well. What a joke.
Issues
by ONEWESTCOAST on 2019/11/11 03:57
The app freezes on certain settings like Turing on or off the away lighting and device volume settings on app doesn’t always work properly
Wonderful
by pzv26hx on 2019/11/11 02:32
I didn’t realize what I was missing. The music and movies are the best.
Useless notifications
by NYCDotNet on 2019/11/11 02:12
This app raises notifications on iPhone that are blatant ads rather than actual notifications. Should be removed from the app store for breaking policy.
Not connecting well with sonos
by sound bad on 2019/11/11 01:10
It stopped playing or it would stop and play stop and play
Review
by big shiper on 2019/11/11 00:40
It’s very primitive app
KIDZ bop kids
by Whiteyfez on 2019/11/11 00:34
Hdhfgbjdgg was the time of my day off to go over the weekend with you and I have a great time at work I will have a good day and I have a lot of fun tomorrow night I can get it done.
Annoying every time Alexa says she’s connected to your iPhone
by Aleesh777 on 2019/11/11 00:34
Can you please make it an option to disable the Bluetooth connection notification every time I connect my iPhone to Alexa?
Not impressed
by Mark Cody on 2019/11/11 00:33
Frustratingly inconsistent and buggy.
Alexa
by Nancy-girl on 2019/11/10 23:58
While it is a little complicated to set up multiple devices to talk to each other, once done, Alexa and Alexa Dot are great, especially for seniors and homebound individuals
Wow for rap
by Football chick you know! on 2019/11/10 22:45
Really Alexa you don’t know how to play a song off of Apple Music because it has a bad word in the title, poor juicy j and everyone else I listen to for that fact. It’s not an insult if it’s a name of a song idiots. Fix your program, and yes my explicit settings are adjusted and I use to never have a problem but now Alexa shuts off the moment she hears a bad word? I have server bad words for you at this point. Honestly your dot is worthless and doesn’t do anything it’s supposed to. Glad it was free honey.
Alexa review
by Abowouatis on 2019/11/10 21:31
I really love Alexa
Poorly designed piece of crap.
by KyunnieChoi on 2019/11/10 21:13
Trash design. Basic features such as controlling music playing through your devices don’t work. Skills don’t work as expected. Unintuitive AI. It’s free and I want compensation for the time and frustration I’ve spent having to deal with it.
AmazonAnd Alexa really do work and wonderful symmetry
by ESQ,"PAR EXCELLENCE " on 2019/11/10 21:03
Great app that-allows you to do so much
STOP AND READ!!!!! 🚫💢
by ;-; .... on 2019/11/10 20:36
When I tried ordering a box for my little baby brother it said no!it cussed me out and now my little brother won’t stop saying “I like buttholes” plz help plz...
Alexa 3rd generation dot
by Tj Swain on 2019/11/10 20:31
Sounded great for the first few months. Now she always sounds distorted and won’t answer me a lot of the time.
More alert sounds!!!
by creese921 on 2019/11/10 19:47
We love the sound effects for the holidays! Need some thanksgiving sounds added!
Can’t sign in
by franky7173918362 on 2019/11/10 19:26
Anybody else can’t even sign in ? I press sign in and put my information and then it takes me back to sign in again over and over...
Wemo Stop working
by samwasef on 2019/11/10 18:41
Wemo stop working without any reason I have to call support to get back to work tech. Support told me you have to update after I update it works but remote access did not work. Please advice.
Wonders of Alexa
by rwemusic on 2019/11/10 18:33
The Echo Dot is intuitive and offers Sugestions
About Alexa
by Dalemar on 2019/11/10 18:07
She
Alexa vs. Siri
by ugg 2019 A on 2019/11/10 17:58
Ask Alexa question and get wrong or half an answer. Ask Siri same question and get correct response quicker. You be the judge.
False advertising
by Dino Vito on 2019/11/10 17:57
Purchased a 2019 QLED TV on Amazon which advertised the benefit of controlling your on/off with the Echo Dot (3rd Gen). After hours of following instructions including referencing web articles and YouTube videos, the Echo Dot will not sync up with my TV. Guess I should be happy to still get the time and weather when asked.
Setting up Echo
by Jitt34 on 2019/11/10 17:56
Still trying too setup echo with know results for an hour. Not happy.
Edit device groups
by Uranus03 on 2019/11/10 17:45
I can’t figure out how to edit device groups.
Love Ease of use but no privacy stinks
by lousflygirl on 2019/11/10 17:20
Love the fact that Alexa can do so much for you thru voice command and is so convenient !!! HOWEVER, I don’t appreciate being spied on or HACKED thru your devices Amazon so with that being said you lost my business no more of my money $$ for you AMAZON not to mention the unlawful use of my data hi👹 road
Alexa automatic shutdown
by kathymh1 on 2019/11/10 16:59
I have used for a couple years and recently it automatically shuts down when I don’t want it too. This is very frustrating when I need to keep asking her to resume.
A lot of work
by NoLexa on 2019/11/10 16:56
Seems to be hard to add skills. I just want to be able to watch TV while cooking.
My music selection stops
by Picture Taking Gram on 2019/11/10 16:50
sed by another device. There is NO other device .
Doesn’t work all the time. Junk
by Bob Fay on 2019/11/10 15:41
Doesn’t work all the time. Junk
Good
by cancergree on 2019/11/10 15:41
Always pleased
Amazing!
by Channel Ransom on 2019/11/10 15:14
This app is one of the best apps I've ever downloaded. You can set routines, alarms, and smart home devices. I've automated my whole entire room because of this! Thank you, Amazon!
So so
by Old far on 2019/11/10 14:45
Seems that every time power is interrupted I have to reset every Alexa switch. If there is built-in recovery it doesn’t work very well.
Stupid
by live like a country girl on 2019/11/10 03:53
Won’t even let me on keeps saying connection timed out so stupid please fix thanks
Not easy
by pcb11111 on 2019/11/10 03:08
Not easy
This is great
by Lady teacup on 2019/11/10 02:07
I don’t have to get up and turn the heat up.
Can’t get rid of “try...” message on screen.
by Ukejeff on 2019/11/10 00:11
My Echo Show won’t allow me to turn off the “Try...” suggestions on the screen. I have to look at them constantly. Would not purchase again.
Ui needs massive work
by adamh7 on 2019/11/10 00:06
I'm not sure who is working on the Ui at Amazon for this app, but it seriously needs a refresh. Please take a note from Google's Ui.
Alexa won’t connect to my WiFi
by nhrubin on 2019/11/09 23:25
Will not connect
Slow response.o.
by Stibberd on 2019/11/09 23:01
Alexa is averaging a very slow response to
Excellent service we love it
by This was really bad on 2019/11/09 22:50
We enjoy Alexa every day
Reconnections
by dufuficufif on 2019/11/09 22:44
Trying to reconnect to a new WiFi. But process is cumbersome and painful
Amazing
by GT Thomas on 2019/11/09 22:28
I love Alexa
What can I say...
by Eve786 on 2019/11/09 21:57
Absolutely amazing wouldn’t trade for the world
Good
by Sabarabadibi on 2019/11/09 21:56
The thing ever
Is ok.
by Oswego Guy on 2019/11/09 21:00
Just ok.nice music though.
Sorry piece of crap
by Msblessing on 2019/11/09 19:36
It takes an hour to setup and then only connect for about 5 minutes. If you move the dot you got to go through the setup all over again. Definitely not device of convenience. Bypass the specials on this device and buy something else.
Soooo much better than Siri
by Arazonan on 2019/11/09 19:01
This is as much better than Siri as Google maps is better than Apple maps. I have kinda guven up on Apple improving their core apps. This is a great alternative.
Unable to connect with Alexa
by Randol Aneru on 2019/11/09 18:42
I tried pairing my phone with Alexa but it won’t connect and it would just work on my iPhone as a device instead.
Great
by Rekz0000z on 2019/11/09 17:55
Awesome. Kids live it
Sorry, I don’t know that.
by They all seem to be taken. on 2019/11/09 17:19
That’s the answer I generally get when I ask a question.
This so awesome I love it!!
by Mocha1226 revenge! on 2019/11/09 15:35
There is so much you can do with Alexa and I just have the dot! It is a powerful little go getter!! And I can out blast the last of my Mohegan teenager! And put on my old people music ad he calls it!
Echo Plus Upgrade Epic Failure
by Navarrespinner on 2019/11/09 15:21
Seriously??? I upgrade to the Echo Plus after years of seamless operation with my Hue bulbs and old Echo. I’ve now spent like two hours reading stupid posts and trying everything under the sun to get my Hues back working. What a joke. How about plug and play Amazon? Why do I have to feel this frustrated and now face being on the phone with a tech for who knows how long. #pissedoffechouser. #amazonisnotmyfriend
It works ok
by p28720 on 2019/11/09 14:57
Not as good as google in control and recognition but it’s ok needs a lot of voice command and function improvements : for example can never get my music to play from specific channels without being reinterpreted by the data access engine , poor personal preference adaption by the decision engine etc
List issues
by Iriegyal on 2019/11/09 14:55
It would be great to be able to move items from one list to another in the Alexa app. Right now my echo devices don’t understand me when I ask to add something to a particular list so I have them add it to my shopping list then I go into the app and delete from that list and type it into the correct list. This is annoying on many levels.
Sync is horrible
by guyoninterwebs on 2019/11/09 14:50
I bought this system to have multiple devices playing in sync across multiple rooms. If you enjoy having to run through setup every couple days and readd every device, this is the system for you. If you want a steady and stable system that just works whenever you want music, this isn’t your system. Try Sonos or something else.
Alexa is lit
by Nickmarusic on 2019/11/09 14:44
She lit
Gma From Bad Axe
by Gma from Bad Ace on 2019/11/09 14:27
Great company for safety and a reason to talk!
Not what I expected
by DutchManga on 2019/11/09 13:35
The app and device function poorly together. You’d think this system would work well, but the connectivity between the app and e ho is horrible.
Amazing Earbuds!!
by Mr. F@nt@stic on 2019/11/09 13:14
These are by far the best earbuds I have ever owned. I’ve tried several pairs and they have all disappointed thoroughly The active pass through and noise reduction are phenomenal. I will never own another pair of buds.
Not happy
by yummy yumly on 2019/11/09 13:12
Every morning have to do something to get music to play.
To better the Application
by Lil legend88 on 2019/11/09 07:59
To have a tutorial about how to used the processes of the skills and other functions of the Application would be beneficial to this Application.
Apps
by virumpatel on 2019/11/09 06:09
Apps were deleted and now can not have them back
Love Music A Lot
by Love Music A Lot on 2019/11/09 05:43
I would like Alexa more if it would play the specific songs I ask her to play. Instead it puts me to a radio station that plays that type of music. That’s not what I want to hear. Also, she is playing commercials. I am disappointed.
All of a sudden stoped working
by shirlpearlpark on 2019/11/09 05:39
All of a sudden the app crashes on my iPhone X. I even updated to the new iOS today.
I love Alexa
by NatureGirlTara on 2019/11/09 03:14
She’s my best friend and I take her to every home I travel to. However, at this moment she is not responding to my call? I want the music to stop but she doesn’t hear me. This is the first time this happened!😞🤔
Having trouble connecting to the internet
by joseyneto on 2019/11/09 03:09
Very difficult to set up
Will not set up
by Rua O'D on 2019/11/09 01:55
That’s the way it is.
U connect
by JL Rubi on 2019/11/09 00:58
Jeep skill is awesome!
Alexa
by gggghjjk,, on 2019/11/09 00:16
Blinking yellow light.
Not talking to me
by Auntieklin on 2019/11/09 00:15
Yellow light going on and off u pugged still not tking
WACK!!!!!!!!!!!!!
by WillTheWeirdo on 2019/11/08 23:43
Wack wack wack wack wack wack wack wack wack wack wack but it also growled at me -my cousin
Echo
by Stubal-E on 2019/11/08 23:05
To difficult to set up...
Set-Up
by Njcklein on 2019/11/08 22:34
Easy enough for someone who is technology challenged.
I would like to modify the contacts
by Happy Traveller 060 on 2019/11/08 22:09
Alexa dropped my husband as a contact and I can no longer call him . I would like to edit my contacts in the app or al least refresh them so that it matches my phone contacts.
Terrible app
by haileemorganm on 2019/06/24 00:03
You have to have the app in order to use any Alexa device. One of the most basic features of these devices are their alarms and timers. One of the most basic features of these devices are their alarms and timers. Instead of manually reciting my alarms/timer I prefer to manually set it in the app, so that I don’t have to sit there and wait for her feed back/confirmation to each alarm before I am able to move on to setting the next one. Also the app is sometimes able to save alarms with certain songs on certain Apps as well as for certain days, this is very convenient. I prefer to just switch the alarms on when they are able to save rather than repeat them. Please find a way to fix my access to the alarms in the app, I am unable to use it for longer than three seconds without it saying/claiming that my device is off-line. While I am using the device and trying to set the alarms I am able to speak to it and use it verbally completely, although it completely claims to be off-line in the app, not allowing me to access anything manually inside the app. I have to close out and cancel the Avenue and open it every three seconds so it’s a race against the clock to manually switch on the alarms. Both techniques are pain, although I like using this device as an alarm. If there’s anything I can do to make this not happen please let me know
List feature a problem - updated
by RecycledGum on 2018/08/08 13:14
****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
Still Learning at 65, but love this thing!
by Judy1954 on 2019/10/15 22:32
Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install.
List Feature
by davey PHX on 2018/08/10 03:11
This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
Multiple flash briefings?
by Gloliver7149 on 2018/11/24 21:19
I've been experimenting with my alexa app lately and I think I've discovered the next new feature- being able to save and title individual flash briefings. The reason I say this is because I want my morning routine to maybe consist of a greeting, morning prayer, ESPN in 60 seconds, and the previous nights winning lottery numbers but then for my evening flash briefings I would like an evening prayer, a rundown of the next days schedule, and a good night message (and so on), but right now you get one flash briefing and that's it for everyday. I was trying to change my flash briefings to give me the lottery numbers for the previous nights drawings which would be different daily plus I want more ESPN in 60 seconds like ESPN NFL in 60 seconds, ESPN NHL in 60 seconds, ESPN MLB in 60 seconds and ESPN NBA in 60 seconds! Love what you've done so far tho and hope you'll add my suggestions as well!
"Back" button blues
by Midlyfn on 2019/08/06 13:58
I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
It's great... until it isnt
by Angellams on 2019/10/02 14:24
I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
Alexa App becoming useless
by Merelycoco on 2017/10/27 22:47
This app is becoming more glitchy and unreliable by the day. The List feature that I mostly use for creating shopping lists is becoming unusable. I want to be able to see my list easy when I’m in the store. However, more often then not, I can’t get the App to open a list or if I do get one to open, then the App stops working and I can’t navigate back to another shopping list. Many times the Alexa app will not even open for me if I’m in a store. I still have cell service and connectivity but no Alexa. I have had to uninstall and reinstall and it still is buggy or non-responsive. As for the folks trying to state that the App issues are user error, that’s ridiculous. Perhaps you are not using the App feature I’m using. Perhaps you don’t understand what we are saying fully. Why do you feel the need to defend Alexa so personally? Trust me, this thing needs an overhaul. Also, when I delete an item from a list, I shouldn’t have to hit the button multiple time to get it to disappear. It used to work differently and developers made changes that require more clicks now. Alexa please work and if u do work correctly, please work smarter!
Too slow and old setup
by Jfftjbloccb on 2018/10/04 15:33
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
No way to connect
by Bubbapotem on 2018/10/24 01:22
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
Something is broken
by Bevrob on 2018/05/10 18:48
This app was working ok but in recent weeks, when I’m viewing my shipping list, the screen just freezes and I cannot scroll, check off items I’ve put in my cart, or even back out of the list. I have to exit the app, force quit, and then re-start it. Needless to say, this is a huge pain if I have a list that’s longer than the screen on my phone will display. This is so disappointing. Also, why does it take so many keystrokes to GET to my shopping list in the first place? I feel there should be a way to customize the app to show me my top three (or four, or five, or whatever, really) actions that *I* use all the time, so that when I restart—which as I’ve mentioned I have to do all the time now—I can then just tap ONCE to get to what I need, eg, to my shopping list. (I really don’t care what are the last few commands I’ve asked Alexa to do, and feel that first screen upon opening the app could be WAY more useful.) This is 2018. These kind of glitches should not be happening in a mainstream app like this.
Moving backwards
by Enoyrevellik on 2019/05/17 20:14
I wrote my feedback to recently using the app . I was embracing all the evolving taking place with this app . The update of the app this month ( may 2019) did some inconvenience to my smart home . I am running Samsung SmartThings with Alexa in four echo devices . Before, I could set routines with all my doors and window sensors and the notifications would play on all four devices and you could hear it through the house. This new update took that feature away but removing the ability to select “ all devices” when choosing which echo device you want to play your routines from . Why would you do this? I have smoke/co2 smart detectors also that are only effective if you can hear an alert throughout the house in an emergency . I now have to find an alternative to act as a whole house audio device . If it’s not broken, why try to fix it ? Please tell he developer of this new update to go on a permanent vacation and give me the ability on blueprint in Alexa to create my own routine/ features to suit my needs .
Alexa app turns great from awful
by HubertWang95 on 2019/09/25 09:42
Alexa app used to be awful with bugs around however it improved so fast during the past year that it’s definitely among the top tier now. Especially, I do like the design of Alexa putting smart home at the first level so that I can find my smart home devices really fast and control it. I feel it is a considerable design to use than Google home, which I used to have both but mainly using Alexa now. Even more, Alexa has COOL features like Hunches and Guard which Google doesn’t. I like Hunches a lot, it used to remind me to turn off light at night saving my bill. Guard also used to remind me of fire alarms. Though it’s caused by my housemates cooking, but it is better to get alarm than not. Alexa please keep moving. For improvement, I’d like to see widget on iOS, smaller App size, and more cool features!
Add Loudness Control Switch in Menu
by Catman286 on 2018/11/29 01:13
In case a Alexa Programmer is reading this, May I suggest something to improve the sound that has not been mentioned until now. It would be great if one could switch on a loudness control in the menu so the bass frequency would be automatically boosted as the volume is lowered. Audio engineers know that the human ear cannot hear bass frequencies equally at the lower volume levels. This phenomenon is known as the Fletcher Munson Curve and a loudness switch is usually provided on the high end audio Preamps to provide a gradual increase of base response as the volume is turned down. Just a suggestion to save having to manually turning up the bass in the equalizer when you lower the volume level....At the least please please give us a separate control in the menu to adjust just the Sub Woofer level. This is sadly lacking as the bass on the equalizer alone affects too much of the mid range ... and muddies the mid frequencies.....Thanks. Catman.
Good app, slow and a bit buggy.
by Ryleepowell on 2019/05/30 02:50
App has served me well for the 12+ months I’ve used it up until recently. It’s always had a bit of an issue being slow, but I’ve been able to deal with it and not care too much. I recently moved and bought a few more Alexa products and also changed all my groups around to fit the change from apartment to house. Now, when I’m setting alarms, and I try to set one up for my new Echo Dot, it switches back to my previous group called “apartment” and doesn’t show that it can find or recognize the new Dot. I have about 6 seconds if I want to set up or edit an alert before this happens. This bug is infuriating and I really hate having to deal with it. There’s no reporting system for bugs either except leaving reviews. I will alter this review if the bug is fixed to a 4 star because overall the app is very good, just a bit slow at times. This bug has made it almost impossible for me to use the way I like to.
Unable to delete contacts
by Siiennah on 2019/05/29 12:33
I am unable to delete contacts that are on my Alexa app. A lot of contacts are people I have no interest in contacting, especially through Alexa. There is no delete option. According to Amazon’s website “You can create contacts in the app or you can import them from your device's local address book. To manage the import of contacts from your device, please visit the contacts section in the Alexa app. You can also edit and delete any contact created in the Alexa app by visiting that contact's individual contact card. The Import Contact feature is ON by default.” This is not so. Even if I try to go to “Edit”, it tells me to go to my device that it used as a source to edit the contact information. Okay well that would be nice if I still had that device. At some point I had already disabled Alexa from auto importing my contacts, but I am not able to delete the contacts that are already in there. I would greatly appreciate this becoming an option.
What a good thing Alexa could be. If the owners would allow it.
by Rickey George on 2019/09/22 15:20
On an honest tip. Alexa could be a great device, especially for the elderly. Family members who are put in the position of being the caretaker of their elderly family members could get some respite. But now in life people only think of getting rich and they only think of themselves and their bottom line. They refuse to see the greater good that can be derived for so many. In the end. The consumers info will be sold. The government will be given full access to consumers info and their lives will be bought and sold through the recording that many do not know about. It’s just sad that this device could be used for unfathomable good. But, it will no doubt be used to bring consumers to their knees, both financially and emotionally. Corporate America tend to derive great pleasure from that.
Probably me
by Tedspapa on 2019/09/22 16:55
About a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then.
Will you please add Esinkin BT Adaptar
by iSodapop on 2019/08/10 05:41
It’s sort of a funky process to get my Alexa to Bluetooth to my Esinkin BT Adapter. I have to do it manually every time. It’s not in known devices in the app and app discovery will not discover it. Also when I ask Alexa to enter pairing mode and my Esinkin into pairing mode and it finally connects, it doesn’t show up as a device so I have to manually disconnect it by voice instead of using the app. This product came out in 2015 so it should be something Alexa should recognize from the get go. My friend said he could connect with Google Device no problem. Same model Esinkin BT Adapter.. Thank you for taking the time to read this, if that happens. Thank for everything else. Just seems like Alexa only like the “big” name BT Adapters. I feel like it should work no problem as my phone, computer and other items connect no problem. Thanks for all the hard work though!
Annoying Audible Interface
by The Little Moore Family on 2018/07/01 03:23
Audible is what my Echo Dot is primarily used for. My kids listen to books to help them fall asleep. The menu to select an audiobook from Audible is very annoying. There’s no search or reorder options. For someone like me with nearly 200 titles in my collection, it’s a pain to scroll to find a book in a chaotically ordered list. Both the Audible and Kindle apps have ways of making this much easier. Why wouldn’t Alexa? And now, with the latest update, EVERY SINGLE TIME an audiobook is played, it’s followed up with an ad to start an Audible subscription and a sample of another book. We have a shared family plan so the main account logged into Alexa doesn’t have Audible but the connect account does-hence why I’m able to play the books I own. So logically if I’m already playing books, why would I need to hear about getting a subscription??? And at the very least why can’t I turn that feature off??? The last thing I want after my kids have been lulled to sleep by a relaxing audiobook is Alexa talking. Make it stop!
Love it, but it has room to grow.
by rdrnr7551 on 2018/01/20 02:02
I give 5 stars because I love my Alexa devices, but feel the "Routines" feature has a lot of room for growth. So far, I've been happy with what it can do and have had a little fun playing with it. I like walking into my office in the morning and saying "Alexa, time to get to work" and having all my lights turn on, followed by news and sports updates. Admittedly, my gripe comes from the app's lack of imagination. I envision being able to change the color/dimming of the lighting, and having the option to trigger a particular song/artist/genre of music to begin playing. My sick, twisted mind hypothesized a scenario where I say "Alexa, it's business time" and the lights dim, change color, and Flight of the Concords starts playing. Just seems like it could be a lot of fun!
Want to do lists? Better off with paper.
by Michae1 Ho11ey on 2017/09/14 14:29
I can't handle using this app. I keep trying because I desperately want to use it for our grocery lists. That's most of what we use Alexa for. But when I go to the store, the cell service inside is always spotty at best, and the app in CONSTANTLY refreshing and trying to get a new signal, so even if I miraculously pull up the list, within seconds it disappears while trying to sync again. It's incredibly frustrating. And while they claim to have an offline shopping mode, when I go into Costco, which has no cell coverage at all where I live, it spends all it's time trying to find a signal, and shows me nothing. I've had to call my husband to tell me what's on the list every time, when it should be in my hand! I've even turned off WiFi hoping that would help, but no luck. And I'm sorry, but I shouldn't have to turn off cell data to see my grocery list (which, by the way, doesn't even work either). Long story short, this app is utterly useless for lists. You're better off with paper.
Love it but be careful w updates
by dave2020 on 2018/02/14 02:23
I love and depend on Alexa, despite some of its kinks and limitations. In my house I’ve got good Internet and haven’t had many connectivity issues. I’ve got most of my main lights connected to Alexa and love the customized news updates that have become part of my morning routine. I’ve connected it to my sound system so my music comes through in Bose surround. Wonderful. My mom lives in the basement of a NY brownstone and has poor Internet connectivity. She had all kinds of bridging issues with the 1st generation echo and Philips Hue light bulbs and an old iPhone 5. I’ve upgraded her to the latest of everything (she is still waiting for Fios to come into her area and continues to suffer from poor internet access) and although it took a while, with calls to help desks, she’s now got everything purring including her thermostat control with echo bee. Beware the latest Alexa update. It does the thing where you have to renter your use name and password, and my Alexa was offline until I could do that. A real pain, as I just got out of surgery and am quite dependent on the voice control, etc. I can’t really compare w Google Home and others. It’s not perfect. But I’ve gotten familiar with it and developed some loyalty so I don’t foresee myself changing unless things get really bad.
Bloated app still has issues (music search)
by kenr96 on 2019/05/25 15:55
I won’t even go in to all the “little” issues but the one that gripes me the most is not being able to type in my complete search for music stations from my echo. For example: I like a station called 60s 70s and more flashback. For some reason I can play it on my Dot but not my Echo. I connect to it through TuneIn via Bluetooth on my Dot and my Echo doesn’t have that luxury so I have to search for it since it cannot be added as a favorite (can’t figure that out either). But anyway, when I tap the search button on the Alexa app in my Echo, all I can get typed in is the number 6, and it starts searching and will NOT allow me to finish typing. My work around is the use the speech to text option on the iPhone keyboard. That’s the only way I can get the entire name of the station in that I am looking for. This has been an issue for about 3 years now.
Alexa is part of the family !
by Pearce17 on 2019/10/08 18:38
Alexa has made our lives easier and more organized! There are so many features that help with day to day life... and life in our home is busy. My husband and I both work and go to school on top of raising our 2 yr old son. Organization of our time and responsibilities is paramount. Alexa sets my timers so I remember to switch my laundry over and I can easily ask her to put items on my shopping list to access my list (via the app) at the store. We have lights in our home hooked up to Alexa for a hands free on and off, which seems like something you could go without, but man does it help when I’m carrying a baby and groceries in and out. Thats juts to name a few. Alexa has been a great addition to our family and highly recommend her for yours.
Only good for timers, calculations, and weather for me.
by Lunova on 2019/10/01 16:28
Yeah I have to do meditation for my therapy. And I used Alexa this time for my music instead of my AMAZING sound machine just to see if I would like it more. But it’s like pandora. Back to back ads. So I can’t use it for going to sleep or meditation. Which is fine, I will just keep using my sound machine. It just seems like when I try to use a feature on Alexa that I haven’t tried before, it doesn’t work out for my situation. Edit: I had set a reminder to remind me to do something in 20 minutes so I would do it right when I got to work. I never got the notification on the app. I again double checked to make sure all notifications and permissions were on. They were. This was the original problem I was having when I had rated this 3 stars. It seemed to have been fixed after that, and literally after I changed the review it started happening again. I give up. Go back to using Siri I guess.
Alexa getting worse
by bbland6 on 2018/02/16 20:31
Our home is nearly 100% Lifx and Phillips Hue lights which all worked all the time with Alexa Dot. Then I added the Show exactly where the dot was and everything became unreliable. I have 8 Lifx builds in the living room where the show is and now it is rare if they all work when I give a command to turn them on or off. I even ordered another dot 10 feet away and if I talk to it the results are better but still rarely does do all 8 bulbs work together. While the lights used to react nearly immediately now it can take up to 10 seconds. I am convinced the Show has major problems because it is so unreliable to commands. I am also frustrated by the inability to access a shopping list on my phone if the stores WiFi is weak.
Dear Alexa Developers,
by Redvic50 on 2019/06/06 15:16
Alexa doesn’t play the songs I request from Apple Music and has been misinterpreting all of my requests to play my songs and answers to my questions now for about two weeks. I end up repeating and redirecting my requests to help her understand things I’ve been asking her to do for months. It would probably work better for me if I strategically change all of my requests to routines instead. A couple of days ago, Alexa started saying more than I asked for, including informing me about providing feedback so that I could help her learn to better serve me... I missed something she said, but she didn’t repeat it like before she broke. Please repair Alexa!!! I sincerely appreciate your wonderful idea to create a product that assists so many people. Please inform us when you are updating the Alexa app by email or something, so that we won’t think Alexa is losing it. Just let us know that your making necessary improvements to better service us. Thank you! Respectfully yours, A Loyal Customer
Reliable almost like a best friend
by Zwiebble on 2019/09/22 16:34
Alex is so much more personal and follows along just fine. I am still struggling with Siri’s. As they both continue to grow in their communication abilities I think Alexa could become a lifesaving instrument for those who need to be able to communicate to and with someone. I can think of so many great topics that may already exist at least in general not specific to that individual. I would like her to be a bit more intuitive. Perhaps I am fishing but I do believe those skill sets will become more visible in the future. There are great things to be done in this environment, however, these great new things need extraordinary oversight in the development as they can turn out to be not so good instead of extraordinary good.
Great idea but needs a better UI
by j831899 on 2018/12/23 20:29
1: i have an iPhone X. I would like it if the app shared similar swiping features as my other apps. Like when I select a an item from the menu, let’s use for example a skill from the skills menu, when I swipe from left to right, the app sidebar appears when instead, I’d like it to go back to the previous page. 2: when viewing a skill from the skills menu and then going back to the list of skills, the page doesn’t resume my previous view and starts all over. Example, I scrolled Down half of the skills menu and selected the “heads up” skill. I enabled it and then went back to the previous page and found myself all the way at the top of the page again, causing me to restart the scrolling and find my last spot. It’s annoying because it makes me go all the way down the list again.
Unstable
by outta' here on 2019/08/13 17:18
The software is very unstable. I have to constantly re-connect each Echo Dot, they seem to drop off their groups. Alexa can’t find Christian music half the time and has now gotten to playing spooky music in the place of Christian. Alexa refuses for respond to requests, “I don’t know that”, is her current attitude too, Alexa set alarm, or Alex play music, etc., nothing difficult. Every other day, there’s a problem. The application is poorly written. It doesn’t flow easily and things are hard to locate. Right now Alexa plays on a 3rd party speaker and I don’t know why or how to remove the speaker. Also. I finally figured how to add music, although I don’t know how to create a custom music list, that would be nice. And how do I remove unwanted songs or stations? If I just listen to a song it adds it to my listening list, what if I don’t want to hear it again? They need to look at Sonos and the way sonos creates the listeners favorites.
Room for improvement
by Rhd863 on 2018/02/14 05:33
This app does some great things (I like the reminders, in particular), but there is a lot of room for improvement. One area that would make this app much more useful - improving the LISTS feature. I love the idea of using my echo to add things to my shopping list. But unlike other shopping list apps, this is missing out on 2 features: 1) CRUCIAL: when an item is checked off, it should be moved to the bottom of the list, so you can easily see what you still need to get. 2) it would be nice if it automatically categorized items for you, or allowed you to create categories (like produce, dairy, meats, bulk). This helps me save time in a store bc I don’t have to go back to an area where I forgot something. At the very least, it would be nice if you could simply drag the items to change the order around after entering them.
Half unusable
by Sventare on 2018/01/08 00:58
Currently about half the menu links result in a blank white screen with black bars at the top and bottom; the other half work. I have strong network and WiFi connections and waiting up to 5 minutes doesn’t result in any content. I’m trying to enable a new “skill” so that I can give voice commands about a new smart device. I tried asking Alexa to do it verbally but she told me to use the app. If I wanted to do something else in the app such as use an existing device, I might give it more stars as that link is currently producing a working page. (Another reviewer suggests that the problems of those who are having difficulty with the app are our own fault for being incompetent and not Googling for a solution. Although I don’t think this should be necessary if an app is well-designed, Google is always my first resource. There is no solution suggested for a complete lack of content in random areas.)
This app is obviously more intelligent than some of its users!
by St.Melyd on 2017/11/28 04:53
I can't believe some of the whiners on here! From blaming the app because user can't get a signal through Costco's solid concrete walls to a user having so many freakin lights in her bedroom and wondering why it's not switching them off individually. So very sad!!! This app was downloaded today and working within minutes of me taking my Echo Dots out of their boxes! And I'm an iPhone 7 user re Sutts 💛 comment! I'm also not rich. I'm a 63 year old non technical granny who doesn't give up. I problem solve!! Have got my groups, lists etc. Don't use a hub, I use individual sockets. My Dots communicate with each other and play my music everywhere. Get over yourselves and move along.....
My Alexa experience
by whala. on 2019/09/29 14:51
I live alone , as I am now past 65 Yrs , I love music , so every day I sooo enjoy my Alexa and all my choices of music and forest animal sounds birds crickets , I can wake in the morning , not even getting out of bed and ask Alexa to play me what ever my heart desires , I love the lord so I love to wake also to songs of my lord and savior to wake to .i also love the ocean and it’s creatures so At night night I love listening to the sounds of whales underwater and ocean sounds as I slip into dream land . Alexa has truly made a difference in my life .. to enjoy all the sounds in life right in the comfort of my home . THANK YOU WHO EVER INVENTED ALEXA . I never thought I would want one or ever get one . But I so appreciate the specials that come available to purchase them
Great!
by AmandaBear89 on 2018/07/05 03:47
I like the app, I use it the most for the routines for work and the weekends to get up and have the lights turn on and music play. The only thing that would be better or more helpful would be if you could pick more than one day for the routine. Like if I need Monday and Thursday for one and then Tuesday Wednesday and Friday for another. Only picking one or having to pick weekday is a pain because I always have to shut one off, is like it to be a little more just leave it on and those day are all set always. Pretty much how the iPhone alarms aim, you pick specific days you want it to happen. I’d rather no have to make 5 routines just to do that. But besides that, I am very happy with it!!
Review
by banksgirl on 2019/09/22 04:35
I bought a second Alexa device so that I could play through both speakers at the same time. However I did not realize that I can only play music through both speakers and then it Hass to be music purchased through an app or service. I cannot play my already purchased music and I cannot play my audiobooks through both speakers or my Bible app through both speakers I was very disappointed to find this out as that was the primary reason I purchased The second device. They should make sure they include in their advertisements that you can only play music and it Hass to be purchased through a subscription not your own already purchased music and not other apps. That is the reason for four stars instead of five
What happened to the list feature?
by TakeItEasyBaby on 2018/07/10 11:50
I love my Echo and Dots and they have provided a lot of convenience for our family in a variety of ways. It’s really great to be able to add items to the grocery list no matter what room we are in. All was working well until the past month or so. Now my lists sometimes won’t even open, and if I’m lucky enough for it to open while I’m at the grocery store, it freezes up almost every time now. It won’t allow me to scroll through or check things off anymore. I’ve started taking screen shots of the list before I go to the store, but that’s not great because it doesn’t allow me to add or delete items as I move through the store. I’ve tried deleting and reinstalling the app multiple times, as well as powering off my phone (in the store...ugh), but nothing works. It used to work seamlessly. Please fix this!
Hot Mess
by Hxzhajkakaksjxc on 2019/04/04 12:00
This app feels like a Frankenstein mess of feature addition and slapping together existing services. There are constant pop up menus and menus within menus. Using it feels like getting lost in a labyrinth, and the back button only seems to take you deeper. It’s truly dizzying how messy it’s become. It’s my first time using it, and i can sense that it’s just grown via add-ons, tack-ons, slap-ons and forced-ons. When you press the back button, you have to wait for the previous page to frequently reload, especially managing skills from third-parties. Instead of caching the screen, it literally refreshes the entire list from scratch, and scrolls you to the top of the page instead of taking you back to where you were working. When you type in more than two or three lines of text, for instance in a review, the keyboard covers the “submit” button. I haven’t seen an app do this since the early days of the iPhone. You literally have to shorten your review in order to submit it, or you have to cancel out entirely. “Skills and Games” is one menu, and I think Routines is buried in there somewhere. But it’s almost impossible to remember where the Flash Briefing customization screen is. That only begins to scratch the surface of the dizzying mess that is The Alexa App. It’s too bad, because the device itself is great and I love it.
List Locks Up
by Dallas Driver 2 on 2018/07/01 00:32
I use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems.
Fun but could be better
by Fark11 on 2019/10/20 16:59
I have been having a lot of fun playing with the echo show 5. There are a few things that I think could be improved. First, there should be an easier way to remove imported phone contacts. I imported my contacts from my phone but wanted to delete some of them from the echo device but not my phone. I can find no way to do that even though the help and feedback section says you can. Second, a thorough user guide or manual would be nice. It’s very hard to find information in the help section. I guess it is possible to order a book on using the device for about $10, but I feel there should be a manual.
Imagine being blind
by NMacG on 2018/03/08 13:05
Alexa is a God send to my blind mother. She is her best friend, aside from me. Alexa can tell her the time, wake her from her wee naps, play her favorite radio stations, tell her jokes, call her daughter. Since I purchased Alexa echo for my mother it has opened new chapters of independence in her life, especially since my father passed and she had to “deal” with life. We live 3000 miles apart so I can’t be with her as much as I’d like, but Alexa is there and we both rely on her. Alexa can be a wee bit quirky but so can my Mum and as long as they’re getting along, and my Mum ca remember her name, we’re happy with how she does the job. I know many put Alexa to tasks far reaching that of my Mum but to her, she’s invaluable.
Can't connect
by uncleridiculous725216 on 2018/01/02 20:01
This app has always been bad when trying to set up Echo. However, I've always been able to get it to connect to the network eventually. Not today, apparently. I've literally spent hours. Between closing and restarting the app, resetting the device with a paper clip and just waiting for the process to fail, I've gotten nowhere. Not sure what kind of network is needed, maybe one with no passwords? The app interface is just bad UX, plain and simple. Hit a back button and end up on the Home screen. Try to join a pw protected network and wait for the connection to fail so you can finally see the password prompt. Complete setup and you are stuck on a video tutorial screen. Once you get the thing working, the device is great (not the app). Just pray you don't ever need to set up again. With all of Bezos' billions, you'd think they could hire some real developers and UX designers.
Mary Jane
by HotelCaliforniaGraysCreek on 2018/03/08 13:29
All has been working fine on up until today. Alexa will not play my SIRIUS XM App. She keeps telling me to go to settings and link my SIRIUS account. My account has already been linked with the Alexa App. I am a very tech savvy person and never had so much problems with any App but this one. Engineering needs to get their act together. As for the person St Melyd that is a 63 year old non tech granny. You are just one of the lucky ones. I am a 6S IPhone user and there has been issues with this particular model. So lay off of your comments about us “Whiners”. This is a real issue and I have read reviews on SIRIUS XM and other developers and there are problems big time! Get it together Echo/Alexa! PS: no problems with the SIRIUS XM App itself. It plays great! UPDATE! Your App keeps crashing. I updated again and it crashed right in front of my eyes. Updates are a waste of time. Please hire better Techs in your engineering department.
Great overall!
by Nelunt on 2019/09/06 18:24
Using Alexa has been great! Being able to update my shopping list simply by voicing a command to Alexa is an excellent feature. The sound quality of Alexa is great. The only things about Alexa that are a little frustrating are that sometimes, when my cellular signal is low, pulling up my shopping list in a grocery store (or any store for that matter) is difficult. Another frustrating thing, which really has nothing to do with Alexa per se, is that I cannot listen to certain sporting events (like Cubs games) through Alexa due to licensing issues — which is somewhat amusing, because I can listen to these sporting events for free on the radio. Otherwise, I really enjoyed Alexa and how convenient “she” is.
Alexa is incredible, but app needs to catch up
by HealthLegune1230 on 2017/12/01 02:11
This isn’t a knock on the app, but it does need a little love and attention from Seattle. I went “full Alexa” about a year ago and have 5 echos and upwards of 30 bulbs and a further number of outlets, diy controllers and sensors, and misc. connected devices. Frankly, the app has a difficult time managing my environment. It lacks what I would call “pro features” and controlling minutiae, which should be simple, are either not enabled or need refinement. I bought a wink hub right before the Echo+ was announced and it helps significantly, though I’d prefer an Echo+ and will eventually migrate to that. The app has gained some great enhanced features over the last 6 months, but it needs a serious update or redesign to the UI. Navigating across multiple tabs is slow, cumbersome, and not very intuitive but it’s clear that the developers mean well. Again I’m not slamming the app or developers. This is still new tech and it’s early in the apps lifecycle. With so many new releases from the echo family, and the opening up of Alexa voice service for developers, I expect that sooner or later an app redesign will become a priority. When that happens I’ll be very happy!
Great App, but lacks Smart Home Customization
by Kajama on 2019/09/23 00:19
We have a dozen dots around the house along with every other Echo product in existence so we use the Alexa app every day. While we really love the app, we found ourselves mostly using it to control smart home devices but the interface only allows for very large blocks for each device. Between thermostats, sensors, cameras, smart plugs, smart locks, smart blinds, robot vacuums, and even and smart pet feeders - most of us have dozens of devices now. Echo is one of the only products that can manage all of them which means the Alexa app coukd/should be the ideal interface, the way Smart Tiles app is for Samsung’s Smart Things hub (they’re unfortunately limited to z-wave devices - thankfully Echo can manage a lot more, we just need the interface to reflect that)
Overall Alexa review
by mtcn3 on 2019/09/29 20:06
I would like Alexa to have access to more podcasts that I like. For example, I like to listen to breakpoint daily podcasts, not only the breakpoint weekly one. Also a better variety of Christian music stations. I would’ve rated a 4 for Alexa; however, I have a big problem with Alexa employees listening in to conversations while Alexa is plugged in. I am unsure as to whether or not conversations are listened to while Alexa is broadcasting music, etc. That would be really bad. Anyway, I tend to unplug Alexa when I am not using it. This is a major nuisance. Last week, Alexa asked me (After I had given it a command) if I wanted it to better learn my voice. I of course said no because I really wasn’t sure how much my privacy would be impacted. Signed not a happy camper.
Playback controls are gone
by tommetge on 2018/10/11 05:45
Playback controls (pause, back, forward) have effectively disappeared in the latest version. We let our kids listen to audiobooks from Audible. Given that it’s effectively impossible to use the Audible interface in the Alexa app (there is no way to search, sort, or find a book in our library of 500+ titles), we connect to the Echo device via Bluetooth and use the Audible app on a phone. As they drop off to sleep, we use the Alexa app to pause playback. However, with the updated app, we can’t do that. There are no playback controls and no way to bring them up. I understand that you’ve tried hard to improve some of the other use cases with this update. Maybe there has been some success. Unfortunately, you’ve made our lives a little harder.
Rating Trends
0,81,23,15,21,14,20,23,19,13,13,29,23,16,0,23,124,182,141,142,100,147,587,525,544,489,378,298,294,251,275,309,371,162,1693,2253,2711,12500,24485,21851,17923,14602,13038,15822,9597,13868,12635,10505,8627,8030,8034,7552,9024,8965,7609,7085,6561,6372,6557,8026,7565,6627,7164,4300,6660,4096,8126,0,9175,6586,3594,4873,4937,7491,4400,4745,4231,4469,4520,4341,5372,5335,4670,3983,4132,4053,4181,5054,5056,4538
All Versions
4.0
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 5
353,873
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48,863
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17,067
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7,790
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20,298
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4.0
444,403 total
 5
353,425
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48,677
 3
16,860
 2
7,325
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