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Use the Amazon alexa app to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. When you enable Alexa hands-free you can talk to Alexa by simply saying "Alexa" when the app is on your screen. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. DISCOVER MORE • Get more out of your Echo device through personalized feature recommendations from Alexa • Discover and enable recommended Alexa skills • Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books MANAGE YOUR DEVICES • Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go • Create routines to automate your smart home devices MUSIC & BOOKS • Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices • Create speaker groups to play music across your compatible Echo devices for multi-room music ORGANIZE YOUR DAY • View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more STAY CONNECTED • Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom • Call or message supported Alexa-enabled devices, at no additional cost.
Review of Echo
by you dont like this review on 2021/01/15 04:05
I can’t figure out how to cancel music that started to play and I did nothing ask for it. It’s filthy rock. I don’t want to be charged for it!! I was asking for an article that had the Namp of the rap group. Pleas refund a NG FB tell me how to cancel it I would like to talk to a person!!! I can’t figure out how to do many things .
Awesome!
by Rnjacobski on 2021/01/15 01:22
I ask Alexa for everything. Math, music, products. The games are great!
Great app but-
by SIR SHARK WRATH on 2021/01/15 01:19
This app is great but can you add more alarm features like being able to wake up 10:00 am on Tuesday and 11:00 am on Monday
A gift and a curse
by OldComputech on 2021/01/15 00:35
Alexa the s a gift and a curse. The gift is the ability to automate and make simple many tasks around the home and controlling lights and things. The curse is that it has to have internet, there is no locally stored knowledge and it renders the devices useless in an internet outage. Still a wonderful device and service.
Not intuitive
by cebundy on 2021/01/15 00:27
I wanted to be able to name my TVs that are connected my fire devices. I would expect the settings for each fire to include the Tv connected to it. But it doesn’t. I would also like to be able to issues commends to any Echo/Fire.
Poor response to commands
by Neesells on 2021/01/14 23:46
The worst of them is when you try to play a playlist from your Amazon prime music list! Try it! She, also, just pops up with different things in the middle of doing a completely different task.
Setup blows
by SHKinNC on 2021/01/14 22:56
Day 3 of trying to setup anAlexa from my mother. This is our only Amazon device. Set up is not working. Online help is minimal. Super frustrating!
iPhone 12
by Alexa no help on 2021/01/14 22:09
Alexa app will not stay open with my new iPhone 12Pro. It still is working fine with my iPad, but won’t open with the new iPhone.
Great tool
by roxanahasty on 2021/01/14 21:31
I used it to keep my daughter routine in the morning
Cannot log in
by Swag something we all got on 2021/01/14 20:48
Sad day. I keep trying to log in and it will act like it’s about to pull up the Home Screen page but will direct me back to the log in. Please look into this. I would love to use the app to connect to my echo show.
It’s very nice when working. But not consistent enough For a good review.
by RiChie-ox on 2021/01/14 20:03
Thank you.
Just OK
by Mariaron on 2021/01/14 19:52
App doesn’t allow you to all something it doesn’t recognize. So you need a paper list too. Wish they’d fix.
Dot
by coco1coco1 on 2021/01/14 19:44
Cannot set up my Alexa dot Coco1coco1
Ugh. Frustrating in so many ways.
by A.B.Wallace on 2021/01/14 18:55
I asked Alexa to play “she’s making friends” which is a song. Stupidly, instead she will only play a song called “pain 1993” by Drake. no matter how many times I tell her to play the other song, she plays Drake. Ridiculous. Not even remotely close in words or sounds. Completely pointless. Unless you're just asking Alexa to tell the time of day, it is more frustrating than it's worth. It doesn't understand the most basic commands no matter how many times you retrain the voice recognition or repeat the request. The app used to interact with Alexa is barely useful, not intuitive, poorly developed and lacking basic features. Most of the skills available or silly and lack substance or worth. NOT WORTH THE HASSLE
Easy setup
by Butler1970 on 2021/01/14 18:44
10 star
Not the quality I come to expect from AMZN
by memexChi on 2021/01/14 17:49
Overall, the app is decent, but doesn’t meet the high AMZN bar: Most annoyingly, my iPhone screen goes dark after a couple of minutes and then locks itself after 2. This surely is the auto-lock feature, but it doesn’t happen for my other video/chat apps. Would be great to fix this - otherwise the video feature is a disaster (and the solution can’t be for me to turn off auto-lock).
This is not a robot
by ryleedenny on 2021/01/14 16:35
It works really good
Amazing
by NMCDC on 2021/01/14 15:19
After a week, could not tear it away from my wife.
Love Amazon
by Spesch2 on 2021/01/14 14:07
I especially like Amazon Music. Playing full albums. Getting all songs out-not just a selected group of songs by an artist. I listen to full musicals like Hamilton, West Side Story and more too.
Multi room speaker function trash
by khamika7 on 2021/01/14 13:32
The multi speaker function always goes out and is very difficult to reset. Even though both devices are on the same internet network
Doesn’t work properly
by KatLong89 on 2021/01/14 12:44
Every time I try to play music on both speakers it doesn’t work now it won’t play songs but trys to play the radio stations this thing needs an update
Can’t connect
by gebcic dh on 2021/01/14 12:04
Ustomer service (obviously based in a foreign country) was useless. Could not handle my connection problem. But was looking for a credit card. Amazing how little they provide and how greedy they are. I’ll just sell these dots and use Google
Limited functionality
by PhoenixStar1 on 2021/01/14 10:53
Creating a list is easy; however, making edits to list items is not. Additionally, having the ability to move items from one list to another would improve the user’s experience.
Thank You Alexa
by aannttoolliinn on 2021/01/14 07:16
Yo eco 4Generation it so good
Es lo Máximo 🥰
by Yanett Arleo on 2021/01/14 05:09
Love Alexa
Needs search bar
by jamesbram95 on 2021/01/14 04:05
Needs a search option to find music to play from your phone to an Alexa speaker instead of having to say “Alexa play xyz “
Can’t link to Apple Music or Spotify
by Nick 83 AF on 2021/01/14 03:07
I have linked my Alexa to both my Apple Music and Spotify accounts but it will not play either. I’m beyond frustrated with this.
POOR instructions.
by Barbara Kellmer on 2021/01/14 02:58
POOR instructions. Minimal to max. Followed directions to sync my phone and of course it didn’t do it. The first week it would play any song I told it, now only radio stations...and no explanation. No one to call. Where’s the box to return?
Too difficult to use to setup for a video call. Especially importing contacts!
by stl city girl on 2021/01/14 02:43
Not at all easy for a senior citizen to setup. Amazon can do better!
Extremely Limited capability flexibility. Frequent errors. Limited voice understanding for elderly.
by continous improvement. on 2021/01/14 02:22
Fairly disappointed in performance vs what is possible and promised.
Fun
by 😈😶✨⚔️⚔️⚔️💛💛✨ on 2021/01/14 00:40
Alexa has so many fun things you can do with the robot and I looooove my Alexa with my clock. They are also reasonably priced!!
Can’t get anything to pair!!
by Grasshopperbynature on 2021/01/13 23:59
So aggravated. My App worked great and now all of a sudden it’s blank and I can’t get anything to pair.
Arghhhgh
by Wuhwuzdat on 2021/01/13 23:58
Trying to get all my devices reconnected to a new router, and they are NOt cooperating
App is ridiculous
by Je.Lynne on 2021/01/13 23:19
Not easy to use
Hard to Connect
by GynFair on 2021/01/13 22:36
To my ipad
Alexa
by lordjoker22 on 2021/01/13 22:04
News are not up to date
New to Alexa
by Cybarian on 2021/01/13 21:16
Enjoying setting up and learning about the Alexa products.
Garbage
by vimeo stinks on 2021/01/13 21:10
Trash not worth it
Crashes
by k9search on 2021/01/13 18:39
App crashes daily on iPhone 11
Alexa and I
by Gus aajj on 2021/01/13 17:44
Right now I am a little confused on what I can get Alexa to do and how, and what to to this done
No Apple Music
by Dlh2jh on 2021/01/13 16:58
Impossible to link Alexa to my Apple music
Yay
by REDWOLF THE GAMING AVATAR on 2021/01/13 16:10
All is good
Not intuitive app
by Rosari1 on 2021/01/13 15:53
This app has things all over the place. Stuff isn’t easy to find. The value bar doesn’t go down or up when you slide on it. This has been the most difficult app I’ve ever used. I’m surprised it has five stars. When you set up a skill u can’t just go back to the same place u set it up, nope now it’s somewhere else that you have to figure out. I don’t like it.
Improve the UI!
by Huddy6 on 2021/01/13 13:09
This app has one of the absolute WORST interfaces on the planet. It was redesigned and improved marginally but please for the love of got put the actions that people use most frequently in a more accessible place!!!!
Can’t connect and calling for help doesn’t work
by ms biker on 2021/01/13 13:08
Won’t connect after turning orange and call request doesn’t work
Alexa am I connected
by eloconnie on 2021/01/13 07:11
You. Are very helpful excellent
Fight against censorship
by Silverspur8888 on 2021/01/13 05:57
Parlor parlor parlor?
Horrible experience.
by beekeeper2727 on 2021/01/13 05:53
Keeps switching from Metal Church to hip-hop junk. Makes me puke each time!!!
Doesn’t work on IPad
by ann150@ on 2021/01/13 05:36
Will not work on iPad. Tried several times and no good.
Horrible experience
by huhuhhsshs on 2021/01/13 04:52
I bought an echo from the AT&T store it has a 14 day return policy the echo was not working correctly when I got it out the box I ended up contacting customer service and they help me get it going it has been a horrible experience because the echo has never worked correctly and when I call for help all they do is tell me is to return it even though that store has a 14 day return policy so now I’m stuck with an Alexa that doesn’t work
Very skillful human intelligence
by Spicdady on 2021/01/13 04:40
I love Alexa
Wish lights control was on main page
by Lily361037 on 2021/01/13 03:38
I love this app, especially the list feature and turning off my lights without getting out of bed, but I wish the dim and on/off lights was on the main page at the top (or optional to put there), since that's what i mainly use the app for. Hoenstly, it'd be great if it was kinda a widget type set up, where you can choose which things go on your main screen right when you open the app.
somewhat useless
by janayise nikel on 2021/01/13 03:04
The app trips sometimes i cant type music ?? i feel like that’s dumb.
Alexa.....
by Therealjdawg on 2021/01/13 01:48
Don’t do anything about all the fake and counterfeit products in your stores, thanks.
Doesn’t link to Spotify
by That_Bean_Queen on 2021/01/13 01:16
Okay, so I got the Alexa for Christmas and I knew I was only going to use it for Spotify. So I get it set up and I tell Alexa to play my playlist. It says that Spotify is not connected. So I check the app and it says Spotify is connected, so I ask Alexa again, while I am holding the phone in my hand and Alexa says it is not connected. I do not understand what the issue is and it would be greatly appreciated if it could be fixed. The only reason I am giving it two stars is because it will answer your questions quite well.
I enjoy it
by LadyBeast68 on 2021/01/13 00:54
I really enjoy my Amazon Alexa. It really makes my life easier and seriously cracks me up sometimes.
Ugh
by packernut1 on 2021/01/12 23:41
Slow, unreliable, and did I mention slow? Like watching cement harden.
Learning curve
by Oneway49 on 2021/01/12 23:37
Very easy to set up and enjoy music I like to listen to. So far I really like it, just need to learn what it can do and maximize my purchase.
Automatically select clean version of songs.
by Bomb Boi on 2021/01/12 23:36
Unless I specifically ask for the explicit version Alexa will select the clean version of the requested song. Explicit filter is turned off. I'm using Amazon Music. It'd be perfect if I had kids or maybe I just don't want to hear it, BUT I do want to hear it. May seem like a minor inconvenience but if I'm being honest, this really should not even be an issue. 1 star until this is fixed.
Its an echo ?
by itssmrjd on 2021/01/12 23:17
I just found it in a box on the street
Alexa has vast resources.
by MikeyA1 on 2021/01/12 23:07
We have numerous devices: Tap, Echo, Echo Show,. For example: on my desk I have Alexa & Google, my wife’s desk has Echo, the kitchen counter has Echo Show 10 called Alexa, next to my recliner I have Echo Show 8 called Computer and Fire Stick, on the mantle next to the 75” 4K TV I have the large Echo called Echo, and Fire Cube answers to Alexa, Google, in the downstairs bath I have Tap answers to Alexa. On the piano I have Dot answers to Alexa, in the garage I have a Dot answers to Alexa. Without mentioning the numerous devices upstairs,?I cannot imaging why Amazon does not allow personal naming of devices with individual wake words. Even Apple has an option to name and identify a phone number with personal creation. Other than that Alexa is awesome but the conflict of having multiple units answer or responding to a comment made on the TV is very disappointing after spending so much and getting irritated avoidably if there were more than three options of names.
Hard of hearing
by tonybass55 on 2021/01/12 22:56
Alexa is deaf. I find myself having to scream commands all the time, on all three units. Terrible. There should be a way to adjust the microphone sensitivity.
Love Alexa
by Jodigirl1 on 2021/01/12 22:18
Sometimes can’t figure things out.
Echo studio won’t play from aux input
by lavelanet on 2021/01/12 22:06
The Amazon is a chi studio refuses to play a turn table from aux input. I have tried tow turn tables and reset my studio.
Alexa is Great
by MsIndependent58 on 2021/01/12 20:59
I really enjoy Alexa
No sound
by Loveyoubro on 2021/01/12 20:56
Trying to play music no sound is coming on my phone
No music!!??
by appleapley on 2021/01/12 20:49
Doesn’t work doesn’t play music what’s wrong with it???
Bugs without remedies
by good idea but not reliable on 2021/01/12 19:55
Bought 3 lights from Amazon that were promoted as Alexa devices. Setup was easy and then they stopped responding, redid setup they worked then they stopped responding attempts to reinstall have nothing been successful. Alexa gave advice e when promoted to go to Alexa app, okay, and I found no answers to my problem. Went on line and found that many people have and are experiencing the same problems. And now one of my Alexa devices in my kitchen, used as a radio, just suddenly turns off and sometimes when prompted seems from responses to be working but then doesn’t—like it flips off instantly. Sometimes it takes many attempts of saying devices named to get them to acknowledge. So there are many bugs to work out Alexa/Echo doesn’t work as promoted and advertised. I would never trust this system for home safety. Very unsatisfied , even in trying to post this message , I have attempted three times to post and it says my nick name, which you must add, is taken so I am unable to send
Phone gets hot and closes suddenly.
by SOLITABE on 2021/01/12 19:11
My iPhone 11 pro gets hot when i try to used the app and suddenly forced closes.
Not friendly user
by Benitajones on 2021/01/12 18:48
Not friendly user devices. Just wanted to talk to it to play music like google
Keeps closing on its own
by Montana fam on 2021/01/12 18:29
The echos stop playing music when I asked, so I went to the app. The app opens a window saying one echo is not connected to the network, I select the network button but the app closes by itself after that.
Issue!
by SKBlau on 2021/01/12 17:37
Alexa doesn’t let me download pictures to my echo show!
Echo Dot
by 1936foxy on 2021/01/12 16:13
Very easy to set! Love the convenience of just being able to speak and she is obedient! Lol.
Echo Dot 4th Gen
by mcintosh873 on 2021/01/12 15:07
This is my third Echo device but by far my favorite! The quality of the sound as well as the look! Easy set up and ready to rock! In love!
Dropin
by Marcosdutra on 2021/01/12 13:34
ny connection is good and high, both sides, and i can’t connect with dropin. what i have to do. i reinstalled too on my phone and continue the same
Completely Useless
by Gluemanfu on 2021/01/12 10:21
App constantly crashes while trying to setup an Exho Flex that is already connected to the internet and Alexa. App also constantly crashes when starting up. What good is the app if you can’t use it? Might as well toss all the Alexa items and file a dispute with the CC company because it’s all junk.
It keeps crashing!
by JaelinP. on 2021/01/12 09:29
I like everything you can do on the app, but it’s super buggy (what’s available on the app or not) and it crashes every 15-30 minutes and it’s frustrating when you’re new and trying to set things up through it. I’d appreciate an update that fixes these problems.
Brock
by Brocculus on 2021/01/12 07:52
Approves
Difficulties setting up echo dot v4
by Rich in Doylestown on 2021/01/12 07:47
It kept telling me that it could not set up a voice profile. I cannot proceed
Incomplete button
by markjave874 on 2021/01/12 04:16
There is no button in my app where you can add your echo dot device.
Extremely useful
by Dr_Cloudy on 2021/01/12 03:45
I’m gonna make it short and simple, with my only problem, when I try and change my background to a custom wallpaper it never lets me.
Mind your biz
by RTrudelle on 2021/01/12 03:19
Obvious invasion of privacy
Change location
by Chghor paghior on 2021/01/12 02:20
I took Alex device to palm spring, it does not understand me any more!
Inexperienced
by EmGeeMurphy on 2021/01/12 01:45
I’m very inexperienced w this but it kicks butt
Not playing stations
by 3pledan on 2021/01/12 01:19
Alexa doesn’t play some stations already created on apple music.
Amazon Unpatriotic
by Angel og a(&@ p a tr i o t on 2021/01/12 00:52
Amazon unpatriotic
Crushing alternative voices
by Brucheti on 2021/01/12 00:23
Sad that Amazon doesn’t respect divergent opinions. Taking Parler off Your Platform is against the freedom to speak. Using violent language as an excuse when it’s rampant on your platform and others like porn. How many other liberal sites are on your platform that speak In a dangerous manner but still on your platform? History teaches us a lesson when past governments and companies do exactly this limit speak. Unfortunately it’s not a good outcome and it will not be for our Country. Sad.
Two faced Alexa
by dupress2 on 2021/01/12 00:21
Alexa offered creepy advice when it thought a child was asking ( about how to get internet access without adults knowing : answer ask to use friends phones etc ) and then changed it when an adult asked ( I’m sorry I don’t understand) Where are your morals??? Honestly it makes me want to share and get off anything Amazon. We trust you with our families and you abuse that trust. Fix this.
hu
by endertamer4618 on 2021/01/12 00:20
no
Echo auto
by teddye on 2021/01/11 23:52
Useless never connects via the Alexa app
Amazed!
by Kelly Cain on 2021/01/11 21:01
I am still learning the things Alexa can do. It blows my mind. I know I have a lot more to learn. I only wish she could do my laundry! LOL‼️
Needs to be updated.
by gutters on 2021/01/11 20:45
The app crashes when I try to connect my echo devices to the WiFi.
Echo Dots CONSTANTLY unresponsive!
by iOlderThanYou on 2021/01/11 20:36
They disappear from my device list all the time.
Love Alexa
by Weavrgrl57 on 2021/01/11 19:07
I should have purchased this a long time ago.
Wow
by Awww-ma on 2021/01/11 18:44
The possibilities are endless. I’m just getting it set up and can’t wait to have our first video call with the grandkids.
Alexa
by Sachem82 on 2021/01/11 18:36
Shopping list does not show at times
Re: Echo Dot
by JudgeLondon on 2021/01/11 18:33
This is a great device, but I had a hard time setting it up with the Amazon App. I am a Baby Boomer and not very Tech savvy. I am still exploring the capabilities of this device and the App on my Apple IPhone. I was frustrated and discouraged at first. I am gradually becoming more enamored with this device.
Will not link Wyze devices any longer
by RRussell21 on 2021/01/11 15:36
Alexa stop working to show my Wyze cameras.
Music
by paula levinson on 2021/01/11 15:12
Great
List feature a problem - updated
by RecycledGum on 2018/08/08 13:14
****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
Alexa Sleep Sounds.
by Sunnie327 on 2019/11/29 13:53
I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
App download issue fixed...
by WickedGirl33 on 2020/02/15 00:10
Still a long way to go. I use the app several times each day. Many improvements have occurred over the past year, such as being able to have a single reminder go off several times in one day. What I would really like is better control of volume between timers, alarms, reminders, and playing music or audiobooks. Yes, I mean I would like to have separate control over each, both in the app and by voice, AND per device. Mic sensitivity should be a separate control by device as well. My obnoxious Ecobee Thermostat right by the master bedroom has a much more sensitive microphone than my Echo fifteen feet away, and consequently picks up my request to the Echo when I am across the room from the Ecobee and right next to the Echo. It then takes a reminder, timer or alarm away from the Echo and then sets those off right next to the bedroom. The only time it does not do this is when I set the Ecobee to volume 1, but then the reminders and timers I DO want on the Ecobee go unheard. It is a Chinese fire drill dealing with the volume control on the two devices, and setting the volume on the Ecobee controls the mic sensitivity too, so it is making me schizophrenic trying to keep up with them. Open floor plan here, so finite control of mic and volumes is a must in the app please. iOS 13.3.1 on an iPhone 8 Plus just for FYI purposes.
Why you need an Alexa Show
by uofmorioles on 2020/02/08 15:27
Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
List Feature
by davey PHX on 2018/08/10 03:11
This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
Granny Cam
by BonSueB on 2020/04/07 16:21
When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
Amazing but she needs an update
by Papa johnys dad on 2021/01/07 21:55
I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
Alexa friendly; app not so much
by Cadenza2 on 2020/02/23 17:49
I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive.
a little help for the blind people
by Zach T. O. C. on 2020/10/13 22:49
Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
Alexa
by Shards9 on 2020/02/09 19:58
I LOVE my Alexa! It wakes me up to my favorite music every morning, and keeps track of my grocery lists (putting copies on my phone so I always have a current list.....which is totally awesome! It reminds me of events, or when to leave home to pick up kids from school! If I am reading a book, and don’t recognize a word, it gives me a definition. It gives me French lessons, although they are fairly easy so far. I ask Alexa to set timers a lot! If I can’t remember how to make a recipe, Alexa helps. If I have my hands busy and need a quick math calculation, I just ask Alexa! If I am reading a historical book, and want to check something that doesn’t seem right, I ask Alexa and she corroborates.....or not. Alexa also reads my kindle books to me, and turns on my prime TV, and searches for my TV shows for me! Alexa can set timers for your lights, to go on and off when I am not home, so it looks like someone is home....but you need compatible light bulbs! I really love Alexa!!!!!!! On a scale of 1 to 10, I give Alexa a “100”......honest!
Still Learning at 65, but love this thing!
by Judy1954 on 2019/10/15 22:32
Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install.
Amazing device but is annoying
by AshDale12345 on 2020/07/13 07:32
I got my Alexa not so long ago. Sense then I have only had 2 problems with it. But the problems are very frustrating and annoying. It is the same problem too. Red light and keeps saying the Alexa isn’t registered. But then I will go on the app and it will say it is registered. The first time I had this issue it lasted 2 days. Then I finally fixed it. I now have the same issue and it has been going on for a month now. The same red light whenever I say hey Alexa. I have looked up videos which have led to zero help. I honestly don’t know what to do. It is always so annoying. Last time this happened I fixed it but I forgot how I fixed it. I think I unplugged it but I did that 5 times already and nothing has changed.. if you ever want to get a Alexa always know how to deal with the problems and issues. But in all Alexa is such a good device. It plays music and will tell you lots of information. Plus it is funny. Definitely recommend. But would love some help with the red light:/
List Locks Up
by Dallas Driver 2 on 2018/07/01 00:32
I use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems.
Slow & Can’t Utilize Many Features
by Jordan_GirlonFire on 2020/04/26 22:58
This app takes forever to load, but I’m willing to accept this could partially be due to my older phone. However, I can’t fully utilize so many of the “features” in the app. For iHeartRadio, there’s no option to log in using Facebook through the Alexa app, so I’d have to create a brand new account to listen to podcasts and music stations through my Echo Dot. I couldn’t properly finish creating my Food Network Kitchen profile in the Alexa app, nor would it finish letting me log in successfully. I couldn’t even save my home address, work address, or the address for basically anything else through the app. I gave up trying to see what else I could do in the app for now because I got so frustrated with all these features I apparently have but cannot use. Please have your developers go thoroughly through the app to fix these bugs and others I’m sure they are to find. Other than that, I’ve discovered much I can use my Dot for using this app, and there are features that do properly work (for now), which is why I felt to rate 3 stars instead of 1 or 2.
"Back" button blues
by Midlyfn on 2019/08/06 13:58
I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
It's great... until it isnt
by Angellams on 2019/10/02 14:24
I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
Suggestions to improve:
by ~April A.~ on 2020/02/16 03:13
I would LOVE to make a few suggestions.... ~For the Echo Show- When the screen is showing news update/interesting topics, make it easier to use your voice ask her to read or play the video for you and possibly ask her to go back to the previous page in the slideshow without having to touch the screen to scroll back. Every time I see something I want to hear, she tells me something totally different than the news article she was just displaying. ~With the abundance of skills that are out there, I enable so many that sound cool, but by the time I close the app, I totally forgot what the names are and what I have to say to open them. Why don't you make an option allow people to print out the skills they enabled to use as a cheat sheet? I think it would be cool to make a little book/folder type of thing to keep near the echo that kids or guests can browse through the skills you have and be able to know what phrases they have to say to play the game or whatever.... ~It would be great if there was a way to have your phone connected to Alexa, WHILE using multi-room music and using Alexa normally, but have her pause the music when you're phone is ringing so you don't miss calls if you're blasting music through the whole house. As far as I know, if you want be able to hear anything from your phone, then any music or anything has to be done on your phone as well. I want to listen and control everything from Alexa, but just be alerted if my phone rings.
Great in concept, but limited and rarely works correctly
by Jala Peño on 2020/09/25 07:34
The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
Too slow and old setup
by Jfftjbloccb on 2018/10/04 15:33
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
No way to connect
by Bubbapotem on 2018/10/24 01:22
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
Life changer!
by Ralli Wolf on 2020/06/24 16:51
I have had an echo dot for two days now. I enjoy it so much I ordered a few more devices for the rest of the house. Alexa is so helpful you can do so many things with her it is crazy. I love the fact that you can customize her answers to questions and make her say anything you want. Everyone in my house has a similar sense of humor, so when someone asks her anything I made her give answers with attitude. She also has a child mode, so you can customize what your children see and do. You can rest easy knowing Alexa won’t show or let them hear anything they should not have access to. 5 stars for the ease of access and how easy it is to set her up and pair her with everything. Plug it in download an app give her some basic information and boom she is ready to go. Highly recommend for anyone who wants a virtual assistant around the house to make life easier!
Add Loudness Control Switch in Menu
by Catman286 on 2018/11/29 01:13
In case a Alexa Programmer is reading this, May I suggest something to improve the sound that has not been mentioned until now. It would be great if one could switch on a loudness control in the menu so the bass frequency would be automatically boosted as the volume is lowered. Audio engineers know that the human ear cannot hear bass frequencies equally at the lower volume levels. This phenomenon is known as the Fletcher Munson Curve and a loudness switch is usually provided on the high end audio Preamps to provide a gradual increase of base response as the volume is turned down. Just a suggestion to save having to manually turning up the bass in the equalizer when you lower the volume level....At the least please please give us a separate control in the menu to adjust just the Sub Woofer level. This is sadly lacking as the bass on the equalizer alone affects too much of the mid range ... and muddies the mid frequencies.....Thanks. Catman.
Alexa is everything!
by theartsychic on 2020/12/01 03:52
Alexa is smart Entertaining and fun! She keeps me from burning dinner, reminds me of drs appointments, and keeps me on track of chores! She remembers my favorite songs, introduces me to new music, tells me what to expect the weather to be, and even when to expect the rain to begin. She Gives me definitions of words, explains tough political terms, tells corney jokes, connects to my phone to boost the audio of anything I’m playing on my phone like audio books, the first day she even told me that she loved me! Lol thanks to the app I can take her with me in my car where she continues to keep me on task and allows me to play serius radio in my home and our second car!! When I leave she arms our alarm and camera and alerts me when there’s a loud noise inside, or something that stirs up our dogs! I want another one for my art studio!! Alexa is one of the coolest gadgets I’ve ever bought!
Probably me
by Tedspapa on 2019/09/22 16:55
About a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then.
Alexa
by kendyl faith mudd 123 on 2021/01/04 14:33
This is the best app ever I will tell you all my resins why it is the best I can set timers on it and let’s say that I was laying in bed with the lights on all I have to say is Alexa turn of lights and the lights are off what happens if I am cleaning my room and my phone dies and I was listening to music on my phone and all I would have to say was Alexa play my fav song and I have this thing that when I am away it tells me if it hears broken glass or fire alarm it Alert my phone and if I am just bored at home and I just wanna talk about something but I am home alone I can just talk to her guess what else she can take photos of me one time my best friend and I were hanging out and we did something we stacked 200 cups on my bed but if I moved to take a photo it would all fall so I just said Alexa take a picture and she took it and it went to my phone so that is why you should get a Alexa
First time user
by pnburg on 2020/01/14 05:15
I really do like the app this is my first tike with an echo dot and I think it is very helpful. One thing so far I am really annoyed with is the fact that I cannot adjust the volume from my phone. I go to device settings, my echo dot. And try and adjust the slider bar and it says to change volume, you must be playing audio. If audio is playing, check your network connection and try again. I know it’s not my connection because I don’t have a problem on any other devices. However, for the most part the audio im playing are from skills like sleep sounds or focus sounds because im studying 24/7 as a full time student. If i switch alexa to apple music i can then adjust the slider bar. The frustrating part is I want to be able to adjust it when I get in bed without talking to her or when im studying and need to focus. But the app only lets me adjust it for apple music when two seconds earlier i tried with the same exact internet connection on the skills sounds i have and it wouldnt work.
What a good thing Alexa could be. If the owners would allow it.
by Rickey George on 2019/09/22 15:20
On an honest tip. Alexa could be a great device, especially for the elderly. Family members who are put in the position of being the caretaker of their elderly family members could get some respite. But now in life people only think of getting rich and they only think of themselves and their bottom line. They refuse to see the greater good that can be derived for so many. In the end. The consumers info will be sold. The government will be given full access to consumers info and their lives will be bought and sold through the recording that many do not know about. It’s just sad that this device could be used for unfathomable good. But, it will no doubt be used to bring consumers to their knees, both financially and emotionally. Corporate America tend to derive great pleasure from that.
Good app, slow and a bit buggy.
by Ryleepowell on 2019/05/30 02:50
App has served me well for the 12+ months I’ve used it up until recently. It’s always had a bit of an issue being slow, but I’ve been able to deal with it and not care too much. I recently moved and bought a few more Alexa products and also changed all my groups around to fit the change from apartment to house. Now, when I’m setting alarms, and I try to set one up for my new Echo Dot, it switches back to my previous group called “apartment” and doesn’t show that it can find or recognize the new Dot. I have about 6 seconds if I want to set up or edit an alert before this happens. This bug is infuriating and I really hate having to deal with it. There’s no reporting system for bugs either except leaving reviews. I will alter this review if the bug is fixed to a 4 star because overall the app is very good, just a bit slow at times. This bug has made it almost impossible for me to use the way I like to.
Annoying Audible Interface
by The Little Moore Family on 2018/07/01 03:23
Audible is what my Echo Dot is primarily used for. My kids listen to books to help them fall asleep. The menu to select an audiobook from Audible is very annoying. There’s no search or reorder options. For someone like me with nearly 200 titles in my collection, it’s a pain to scroll to find a book in a chaotically ordered list. Both the Audible and Kindle apps have ways of making this much easier. Why wouldn’t Alexa? And now, with the latest update, EVERY SINGLE TIME an audiobook is played, it’s followed up with an ad to start an Audible subscription and a sample of another book. We have a shared family plan so the main account logged into Alexa doesn’t have Audible but the connect account does-hence why I’m able to play the books I own. So logically if I’m already playing books, why would I need to hear about getting a subscription??? And at the very least why can’t I turn that feature off??? The last thing I want after my kids have been lulled to sleep by a relaxing audiobook is Alexa talking. Make it stop!
Never stops talking and is always selling.
by alexashutthecapitolfup on 2020/09/21 19:25
I just want a simple response to my questions, I don’t want to know all the things she can do or say or answer JUST TELL ME WHAT THE WEATHER IS RIGHT NOW. Her features are cool, but come on. I’ve had this same device for YEARS and she STILL constantly tells me the things she can do! I KNOW! I USE THE STUPID CRAP YOU ARE TRYING TO “SELL” ME ON! Shut up already!! Honestly, I think the selling has really just gotten way worse this past year or perhaps I’ve finally hit my breaking point. I can’t take it anymore. I love the idea, but no matter what settings I change or what I ask or if I tell her to not talk as much it doesn’t matter she is constantly freaking talking. It wouldn’t even be that bad if she would just notify the app every time instead of speaking it. Sure it would be annoying, but I have a one year old she doesn’t want to be yelled at about all these crazy features or things to ask when all she wants is for the box of cats to meow. The one thing she does right is turn on my smartlights without being a smarta** and talking too much.
Will you please add Esinkin BT Adaptar
by iSodapop on 2019/08/10 05:41
It’s sort of a funky process to get my Alexa to Bluetooth to my Esinkin BT Adapter. I have to do it manually every time. It’s not in known devices in the app and app discovery will not discover it. Also when I ask Alexa to enter pairing mode and my Esinkin into pairing mode and it finally connects, it doesn’t show up as a device so I have to manually disconnect it by voice instead of using the app. This product came out in 2015 so it should be something Alexa should recognize from the get go. My friend said he could connect with Google Device no problem. Same model Esinkin BT Adapter.. Thank you for taking the time to read this, if that happens. Thank for everything else. Just seems like Alexa only like the “big” name BT Adapters. I feel like it should work no problem as my phone, computer and other items connect no problem. Thanks for all the hard work though!
Want to do lists? Better off with paper.
by Michae1 Ho11ey on 2017/09/14 14:29
I can't handle using this app. I keep trying because I desperately want to use it for our grocery lists. That's most of what we use Alexa for. But when I go to the store, the cell service inside is always spotty at best, and the app in CONSTANTLY refreshing and trying to get a new signal, so even if I miraculously pull up the list, within seconds it disappears while trying to sync again. It's incredibly frustrating. And while they claim to have an offline shopping mode, when I go into Costco, which has no cell coverage at all where I live, it spends all it's time trying to find a signal, and shows me nothing. I've had to call my husband to tell me what's on the list every time, when it should be in my hand! I've even turned off WiFi hoping that would help, but no luck. And I'm sorry, but I shouldn't have to turn off cell data to see my grocery list (which, by the way, doesn't even work either). Long story short, this app is utterly useless for lists. You're better off with paper.
Unable to delete contacts
by Siiennah on 2019/05/29 12:33
I am unable to delete contacts that are on my Alexa app. A lot of contacts are people I have no interest in contacting, especially through Alexa. There is no delete option. According to Amazon’s website “You can create contacts in the app or you can import them from your device's local address book. To manage the import of contacts from your device, please visit the contacts section in the Alexa app. You can also edit and delete any contact created in the Alexa app by visiting that contact's individual contact card. The Import Contact feature is ON by default.” This is not so. Even if I try to go to “Edit”, it tells me to go to my device that it used as a source to edit the contact information. Okay well that would be nice if I still had that device. At some point I had already disabled Alexa from auto importing my contacts, but I am not able to delete the contacts that are already in there. I would greatly appreciate this becoming an option.
Good, but not great
by Bigmommy2003 on 2020/02/21 23:18
Okay: I’ll admit from the get-go that I’m old (60), so I probably don’t use ALEXA all the ways it can be. However, I love telling it to turn the music on the echo dot and having whichever playlist I want to come up. I TRULY enjoy saying, “ALEXA, turn off plug one” when I leave the family room and the lamps go out. What I have a problem with is the phone number changing every time I misplace my iPhone and I have to say, “ALEXA, find my phone”, and I can’t hear my phone ring because I’ve turned the ringer off again because of so many scam calls and only the numbers on ring override can ring through. So you see my problem? I put ALEXA in my contacts when I set up “find my phone” and put it on override, too. I thought that was pretty clever, except the number keeps changing!!! 🤦🏼‍♀️ One more thing: she says, “okay” AFTER she completes the task. That’s a little annoying.
What had happened
by Ric's IPOD-Black on 2020/01/31 12:02
The Alexa in general is starting to become very inadequate. The sad reality is it used to respond so much better with correct routine defined behaviors. Now each time you provide directions or request either don’t know that or goes into a topic that is entirely of track causing unnecessary frustration. Example good night master bedroom as programmed should turn off lights and turn on fans, in lieu after requests are made multiple times it states I don’t know that or goes into a internet query. I do recall voice recognition being a stated priority of improvement. What ever upgrades that have occurred are clearly failing and undermining this technology’s assumed benefits. I’ve made a huge investment as there is a Alexa device in just about every room in my house so I had faith in the product but now ready to remove and manage all implemented smart features manually. Please improve or revert voice recognition to last years success.
Great when it works!
by Mum to Dogs on 2019/12/10 06:56
I’m at a loss as to the problem, but now when my electricity has a short blip, I lose ALL of my alarms and reminders. I had to input them three times last week. It never did that in the past, so extremely frustrating. I need my reminders for medical reasons as my dog takes life saving pills throughout the day. Very, very frustrating. Maybe a kink with the last update. On the other hand I love the ability to put in a reminder for several different times for the same reminder text. One entry just adding different times for the announcement. Much easier. Would be nice to have her announce events in my calendar. Hopefully Alexa will learn more knowledge based information from an encyclopedia! Lots she can’t answer yet. However, I look on the bright side. When I was a kid I am the one who had to look something up in the dictionary or encyclopedia!
Hi
by jaxhuocks on 2020/04/02 18:59
Th fort gud Germany gggf there gg drugstores I was a great time to be happy to be a good friend and I have never had a better experience than I am in the past and it’s so y’all and we will be going again and we are still going through a great job and I wanna was a good day and we got a lot going to be done and I got a good job I got my hair pink hair done with a good one and got my job and they got my job and got me to go back and I wanna is my new name so y’all know who you are going through I wanna was my birthday and they are going to win it I wanna is my day I got a new one I have a lot to say and I’m going back to the gym I wanna is a really good night bye love you guys I love you so I’ll see you tomorrow night t to me send me the name and I have no idea what I’m going through and what I’m doing I ytyttty wanna was a time to go to the
HATE THIS APP!! WORST APP I HAVE EVER USED
by missyn70 on 2020/12/01 14:23
There is absolutely nothing about this STUPID app that’s user friendly! And the best part is I’m only using it because the Alexa refuses to learn either of our voices! And I can’t change anything with my voice..,all I’m trying to do is listen to music...that’s it!! And I can’t even get that to happen! I’m so frustrated it’s a joke! I’ve tried the settings...but honestly, I want technology to simplify my life, not be another TIME CONSUMING annoying thing I don’t have time to spend hours learning!! I can’t even get this stupid thing to go from Tunein to a local radio station on my phone. I’ve tried everything...I’m usually pretty good with this stuff too....but this has me baffled. If anyone knows what I’m doing wrong please. Or just knows how to figure this dumb thing out? Or if there is a better app I could use....I’m grateful for any assistance at all. I can’t find it when I googled it & the support page just frustrates me more. I just want to listen to some music ....I’m not trying to get this thing to cure the Cov. lol. Thank you.
Updated to something worse
by whyareallofthenicknamestaken? on 2020/07/07 23:24
I downloaded this app a couple of months ago and absolutely loved it. I used it daily, for hours each time. Well, I haven’t used it for the last couple of weeks and I noticed when I opened it up today, something was totally different. It was not functioning correctly. I proceeded to get on the chat line with technical support and after chatting with a few representatives, it was quite clear that they had no idea what was going on. Needless to say, they couldn’t answer my question. The operating issue was blamed on a recent update. I would have given 5 stars to this app a couple of weeks ago but now I can only give 1 star. The reason it gets 1 star is because 0 stars is not an option. UPDATE IT AGAIN AND PUT IT BACK LIKE IT WAS! If it wasn’t broke to start with, why are you gonna try to fix it?! Stop updating things that are working perfectly fine! I’ll be waiting for the next update and hopefully it will put things back the way they were. If not, I’m done with this mess.
Love it but be careful w updates
by dave2020 on 2018/02/14 02:23
I love and depend on Alexa, despite some of its kinks and limitations. In my house I’ve got good Internet and haven’t had many connectivity issues. I’ve got most of my main lights connected to Alexa and love the customized news updates that have become part of my morning routine. I’ve connected it to my sound system so my music comes through in Bose surround. Wonderful. My mom lives in the basement of a NY brownstone and has poor Internet connectivity. She had all kinds of bridging issues with the 1st generation echo and Philips Hue light bulbs and an old iPhone 5. I’ve upgraded her to the latest of everything (she is still waiting for Fios to come into her area and continues to suffer from poor internet access) and although it took a while, with calls to help desks, she’s now got everything purring including her thermostat control with echo bee. Beware the latest Alexa update. It does the thing where you have to renter your use name and password, and my Alexa was offline until I could do that. A real pain, as I just got out of surgery and am quite dependent on the voice control, etc. I can’t really compare w Google Home and others. It’s not perfect. But I’ve gotten familiar with it and developed some loyalty so I don’t foresee myself changing unless things get really bad.
Getting dumber by the day
by Ghost Plane on 2020/09/29 14:32
Just endured my house “dropping in” on itself & carrying on a conversation between speakers after a night of Audible refusing to play the book open on my phone & insisting on opening the latest book acquired rather than any I have downloaded & open in a folder. None of the podcast skills are updating properly, so I’m stuck on episodes from shows deleted in July rather than the updated current ones in the same app on my phone. Of course their answer is to phone in & spend hours of your own work time helping them troubleshoot their buggy software. Best of all is after a power outage when every WiFi bulb in the house flares to life & the devices won’t automatically reset & reconnect to the WiFi when it comes back on. Yeah, nothing says smart like having to drive home, unplug & replug all the Echoes or trudge around in the middle of the night turning off every light in the entire house until the internet comes back on.
Alexa has come a long way
by Top score tastic on 2019/12/04 17:06
I’ve had Alexa and Google Home for a few years. I’ve been frustrated with each of them from time to time. Google was the winner last year due to how smart it is at search and figuring out what song I wanted when I didn’t know the exact name. Alexa has nearly equaled Google in song guessing in the last year, and now Alexa is blowing away Google in ease of device setup. By ease, I mean I did not even open the Alexa app and the new TP link/Kasa plug I added to my network was already recognized and named correctly. Wow! I still like the ability to cast audio throughout the house with affordable Google Cast enabled speakers from Vizio, but if I hadn’t already made that investment I might go all in with Alexa at this point. Steady progress in making Alexa better each year is very nice to see! 👍
Something is broken
by Bevrob on 2018/05/10 18:48
This app was working ok but in recent weeks, when I’m viewing my shipping list, the screen just freezes and I cannot scroll, check off items I’ve put in my cart, or even back out of the list. I have to exit the app, force quit, and then re-start it. Needless to say, this is a huge pain if I have a list that’s longer than the screen on my phone will display. This is so disappointing. Also, why does it take so many keystrokes to GET to my shopping list in the first place? I feel there should be a way to customize the app to show me my top three (or four, or five, or whatever, really) actions that *I* use all the time, so that when I restart—which as I’ve mentioned I have to do all the time now—I can then just tap ONCE to get to what I need, eg, to my shopping list. (I really don’t care what are the last few commands I’ve asked Alexa to do, and feel that first screen upon opening the app could be WAY more useful.) This is 2018. These kind of glitches should not be happening in a mainstream app like this.
Love it, but it has room to grow.
by rdrnr7551 on 2018/01/20 02:02
I give 5 stars because I love my Alexa devices, but feel the "Routines" feature has a lot of room for growth. So far, I've been happy with what it can do and have had a little fun playing with it. I like walking into my office in the morning and saying "Alexa, time to get to work" and having all my lights turn on, followed by news and sports updates. Admittedly, my gripe comes from the app's lack of imagination. I envision being able to change the color/dimming of the lighting, and having the option to trigger a particular song/artist/genre of music to begin playing. My sick, twisted mind hypothesized a scenario where I say "Alexa, it's business time" and the lights dim, change color, and Flight of the Concords starts playing. Just seems like it could be a lot of fun!
Quit making it less useful.
by Knicknum on 2019/11/23 02:53
Every time an update comes the whole system seems thrown out of whack. Annoying. The latest update seems aggressively intentional to annoy users and make the whole point of Alexa as a music app frustrating and both incredibly and bafflingly less useful to use. Why on earth would you remove access and literally any possible way to see the playlists we created? Literally the reason I pay for unlimited music service. Literally the reason I create playlists. I also frequently start music from my phone when I neither need or want to speak to Alexa. Ffs quit doing idiotic things that remove the most basic and logical functions. Let alone the most useful. And judging by recent reviews on this specific idiotic move few people are fans of you removing any reasonable and easy way to view and use the playlists they create to listen to the music they want to listen to,, and pay to do so.
Bloated app still has issues (music search)
by kenr96 on 2019/05/25 15:55
I won’t even go in to all the “little” issues but the one that gripes me the most is not being able to type in my complete search for music stations from my echo. For example: I like a station called 60s 70s and more flashback. For some reason I can play it on my Dot but not my Echo. I connect to it through TuneIn via Bluetooth on my Dot and my Echo doesn’t have that luxury so I have to search for it since it cannot be added as a favorite (can’t figure that out either). But anyway, when I tap the search button on the Alexa app in my Echo, all I can get typed in is the number 6, and it starts searching and will NOT allow me to finish typing. My work around is the use the speech to text option on the iPhone keyboard. That’s the only way I can get the entire name of the station in that I am looking for. This has been an issue for about 3 years now.
Alexa is part of the family !
by Pearce17 on 2019/10/08 18:38
Alexa has made our lives easier and more organized! There are so many features that help with day to day life... and life in our home is busy. My husband and I both work and go to school on top of raising our 2 yr old son. Organization of our time and responsibilities is paramount. Alexa sets my timers so I remember to switch my laundry over and I can easily ask her to put items on my shopping list to access my list (via the app) at the store. We have lights in our home hooked up to Alexa for a hands free on and off, which seems like something you could go without, but man does it help when I’m carrying a baby and groceries in and out. Thats juts to name a few. Alexa has been a great addition to our family and highly recommend her for yours.
Comparison
by jcbmbvll on 2019/11/27 22:08
Honestly I have 12 or more echos and all kinds of smart devises. I’m able to treat google chrome cast into music or multieroom music but you can’t do that with fire tv. Alexa will listen more often when it’s not meant to unlike google partially I think because of the “hey” factor. And comparing time to complete a task they take a few seconds longer. You have many great designs and sound quality but the multi room music will cut out and experience issues so often it’s embarrassing with friends over, Especially paying for the best plans. My only suggestion would be spend sometime on all your software because that’s the only area your lacking. You offer shapes and sizes with a great concept but it’s not as smart as google yet. Will you both just combine please.
Only good for timers, calculations, and weather for me.
by Lunova on 2019/10/01 16:28
Yeah I have to do meditation for my therapy. And I used Alexa this time for my music instead of my AMAZING sound machine just to see if I would like it more. But it’s like pandora. Back to back ads. So I can’t use it for going to sleep or meditation. Which is fine, I will just keep using my sound machine. It just seems like when I try to use a feature on Alexa that I haven’t tried before, it doesn’t work out for my situation. Edit: I had set a reminder to remind me to do something in 20 minutes so I would do it right when I got to work. I never got the notification on the app. I again double checked to make sure all notifications and permissions were on. They were. This was the original problem I was having when I had rated this 3 stars. It seemed to have been fixed after that, and literally after I changed the review it started happening again. I give up. Go back to using Siri I guess.
Rating Trends
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All Versions
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Current Version (2.2.389238.0)
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Description
Use the Amazon alexa app to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. When you enable Alexa hands-free you can talk to Alexa by simply saying "Alexa" when the app is on your screen. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. DISCOVER MORE • Get more out of your Echo device through personalized feature recommendations from Alexa • Discover and enable recommended Alexa skills • Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books MANAGE YOUR DEVICES • Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go • Create routines to automate your smart home devices MUSIC & BOOKS • Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices • Create speaker groups to play music across your compatible Echo devices for multi-room music ORGANIZE YOUR DAY • View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more STAY CONNECTED • Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom • Call or message supported Alexa-enabled devices, at no additional cost.
Review of Echo
by you dont like this review on 2021/01/15 04:05
I can’t figure out how to cancel music that started to play and I did nothing ask for it. It’s filthy rock. I don’t want to be charged for it!! I was asking for an article that had the Namp of the rap group. Pleas refund a NG FB tell me how to cancel it I would like to talk to a person!!! I can’t figure out how to do many things .
Awesome!
by Rnjacobski on 2021/01/15 01:22
I ask Alexa for everything. Math, music, products. The games are great!
Great app but-
by SIR SHARK WRATH on 2021/01/15 01:19
This app is great but can you add more alarm features like being able to wake up 10:00 am on Tuesday and 11:00 am on Monday
A gift and a curse
by OldComputech on 2021/01/15 00:35
Alexa the s a gift and a curse. The gift is the ability to automate and make simple many tasks around the home and controlling lights and things. The curse is that it has to have internet, there is no locally stored knowledge and it renders the devices useless in an internet outage. Still a wonderful device and service.
Not intuitive
by cebundy on 2021/01/15 00:27
I wanted to be able to name my TVs that are connected my fire devices. I would expect the settings for each fire to include the Tv connected to it. But it doesn’t. I would also like to be able to issues commends to any Echo/Fire.
Poor response to commands
by Neesells on 2021/01/14 23:46
The worst of them is when you try to play a playlist from your Amazon prime music list! Try it! She, also, just pops up with different things in the middle of doing a completely different task.
Setup blows
by SHKinNC on 2021/01/14 22:56
Day 3 of trying to setup anAlexa from my mother. This is our only Amazon device. Set up is not working. Online help is minimal. Super frustrating!
iPhone 12
by Alexa no help on 2021/01/14 22:09
Alexa app will not stay open with my new iPhone 12Pro. It still is working fine with my iPad, but won’t open with the new iPhone.
Great tool
by roxanahasty on 2021/01/14 21:31
I used it to keep my daughter routine in the morning
Cannot log in
by Swag something we all got on 2021/01/14 20:48
Sad day. I keep trying to log in and it will act like it’s about to pull up the Home Screen page but will direct me back to the log in. Please look into this. I would love to use the app to connect to my echo show.
It’s very nice when working. But not consistent enough For a good review.
by RiChie-ox on 2021/01/14 20:03
Thank you.
Just OK
by Mariaron on 2021/01/14 19:52
App doesn’t allow you to all something it doesn’t recognize. So you need a paper list too. Wish they’d fix.
Dot
by coco1coco1 on 2021/01/14 19:44
Cannot set up my Alexa dot Coco1coco1
Ugh. Frustrating in so many ways.
by A.B.Wallace on 2021/01/14 18:55
I asked Alexa to play “she’s making friends” which is a song. Stupidly, instead she will only play a song called “pain 1993” by Drake. no matter how many times I tell her to play the other song, she plays Drake. Ridiculous. Not even remotely close in words or sounds. Completely pointless. Unless you're just asking Alexa to tell the time of day, it is more frustrating than it's worth. It doesn't understand the most basic commands no matter how many times you retrain the voice recognition or repeat the request. The app used to interact with Alexa is barely useful, not intuitive, poorly developed and lacking basic features. Most of the skills available or silly and lack substance or worth. NOT WORTH THE HASSLE
Easy setup
by Butler1970 on 2021/01/14 18:44
10 star
Not the quality I come to expect from AMZN
by memexChi on 2021/01/14 17:49
Overall, the app is decent, but doesn’t meet the high AMZN bar: Most annoyingly, my iPhone screen goes dark after a couple of minutes and then locks itself after 2. This surely is the auto-lock feature, but it doesn’t happen for my other video/chat apps. Would be great to fix this - otherwise the video feature is a disaster (and the solution can’t be for me to turn off auto-lock).
This is not a robot
by ryleedenny on 2021/01/14 16:35
It works really good
Amazing
by NMCDC on 2021/01/14 15:19
After a week, could not tear it away from my wife.
Love Amazon
by Spesch2 on 2021/01/14 14:07
I especially like Amazon Music. Playing full albums. Getting all songs out-not just a selected group of songs by an artist. I listen to full musicals like Hamilton, West Side Story and more too.
Multi room speaker function trash
by khamika7 on 2021/01/14 13:32
The multi speaker function always goes out and is very difficult to reset. Even though both devices are on the same internet network
Doesn’t work properly
by KatLong89 on 2021/01/14 12:44
Every time I try to play music on both speakers it doesn’t work now it won’t play songs but trys to play the radio stations this thing needs an update
Can’t connect
by gebcic dh on 2021/01/14 12:04
Ustomer service (obviously based in a foreign country) was useless. Could not handle my connection problem. But was looking for a credit card. Amazing how little they provide and how greedy they are. I’ll just sell these dots and use Google
Limited functionality
by PhoenixStar1 on 2021/01/14 10:53
Creating a list is easy; however, making edits to list items is not. Additionally, having the ability to move items from one list to another would improve the user’s experience.
Thank You Alexa
by aannttoolliinn on 2021/01/14 07:16
Yo eco 4Generation it so good
Es lo Máximo 🥰
by Yanett Arleo on 2021/01/14 05:09
Love Alexa
Needs search bar
by jamesbram95 on 2021/01/14 04:05
Needs a search option to find music to play from your phone to an Alexa speaker instead of having to say “Alexa play xyz “
Can’t link to Apple Music or Spotify
by Nick 83 AF on 2021/01/14 03:07
I have linked my Alexa to both my Apple Music and Spotify accounts but it will not play either. I’m beyond frustrated with this.
POOR instructions.
by Barbara Kellmer on 2021/01/14 02:58
POOR instructions. Minimal to max. Followed directions to sync my phone and of course it didn’t do it. The first week it would play any song I told it, now only radio stations...and no explanation. No one to call. Where’s the box to return?
Too difficult to use to setup for a video call. Especially importing contacts!
by stl city girl on 2021/01/14 02:43
Not at all easy for a senior citizen to setup. Amazon can do better!
Extremely Limited capability flexibility. Frequent errors. Limited voice understanding for elderly.
by continous improvement. on 2021/01/14 02:22
Fairly disappointed in performance vs what is possible and promised.
Fun
by 😈😶✨⚔️⚔️⚔️💛💛✨ on 2021/01/14 00:40
Alexa has so many fun things you can do with the robot and I looooove my Alexa with my clock. They are also reasonably priced!!
Can’t get anything to pair!!
by Grasshopperbynature on 2021/01/13 23:59
So aggravated. My App worked great and now all of a sudden it’s blank and I can’t get anything to pair.
Arghhhgh
by Wuhwuzdat on 2021/01/13 23:58
Trying to get all my devices reconnected to a new router, and they are NOt cooperating
App is ridiculous
by Je.Lynne on 2021/01/13 23:19
Not easy to use
Hard to Connect
by GynFair on 2021/01/13 22:36
To my ipad
Alexa
by lordjoker22 on 2021/01/13 22:04
News are not up to date
New to Alexa
by Cybarian on 2021/01/13 21:16
Enjoying setting up and learning about the Alexa products.
Garbage
by vimeo stinks on 2021/01/13 21:10
Trash not worth it
Crashes
by k9search on 2021/01/13 18:39
App crashes daily on iPhone 11
Alexa and I
by Gus aajj on 2021/01/13 17:44
Right now I am a little confused on what I can get Alexa to do and how, and what to to this done
No Apple Music
by Dlh2jh on 2021/01/13 16:58
Impossible to link Alexa to my Apple music
Yay
by REDWOLF THE GAMING AVATAR on 2021/01/13 16:10
All is good
Not intuitive app
by Rosari1 on 2021/01/13 15:53
This app has things all over the place. Stuff isn’t easy to find. The value bar doesn’t go down or up when you slide on it. This has been the most difficult app I’ve ever used. I’m surprised it has five stars. When you set up a skill u can’t just go back to the same place u set it up, nope now it’s somewhere else that you have to figure out. I don’t like it.
Improve the UI!
by Huddy6 on 2021/01/13 13:09
This app has one of the absolute WORST interfaces on the planet. It was redesigned and improved marginally but please for the love of got put the actions that people use most frequently in a more accessible place!!!!
Can’t connect and calling for help doesn’t work
by ms biker on 2021/01/13 13:08
Won’t connect after turning orange and call request doesn’t work
Alexa am I connected
by eloconnie on 2021/01/13 07:11
You. Are very helpful excellent
Fight against censorship
by Silverspur8888 on 2021/01/13 05:57
Parlor parlor parlor?
Horrible experience.
by beekeeper2727 on 2021/01/13 05:53
Keeps switching from Metal Church to hip-hop junk. Makes me puke each time!!!
Doesn’t work on IPad
by ann150@ on 2021/01/13 05:36
Will not work on iPad. Tried several times and no good.
Horrible experience
by huhuhhsshs on 2021/01/13 04:52
I bought an echo from the AT&T store it has a 14 day return policy the echo was not working correctly when I got it out the box I ended up contacting customer service and they help me get it going it has been a horrible experience because the echo has never worked correctly and when I call for help all they do is tell me is to return it even though that store has a 14 day return policy so now I’m stuck with an Alexa that doesn’t work
Very skillful human intelligence
by Spicdady on 2021/01/13 04:40
I love Alexa
Wish lights control was on main page
by Lily361037 on 2021/01/13 03:38
I love this app, especially the list feature and turning off my lights without getting out of bed, but I wish the dim and on/off lights was on the main page at the top (or optional to put there), since that's what i mainly use the app for. Hoenstly, it'd be great if it was kinda a widget type set up, where you can choose which things go on your main screen right when you open the app.
somewhat useless
by janayise nikel on 2021/01/13 03:04
The app trips sometimes i cant type music ?? i feel like that’s dumb.
Alexa.....
by Therealjdawg on 2021/01/13 01:48
Don’t do anything about all the fake and counterfeit products in your stores, thanks.
Doesn’t link to Spotify
by That_Bean_Queen on 2021/01/13 01:16
Okay, so I got the Alexa for Christmas and I knew I was only going to use it for Spotify. So I get it set up and I tell Alexa to play my playlist. It says that Spotify is not connected. So I check the app and it says Spotify is connected, so I ask Alexa again, while I am holding the phone in my hand and Alexa says it is not connected. I do not understand what the issue is and it would be greatly appreciated if it could be fixed. The only reason I am giving it two stars is because it will answer your questions quite well.
I enjoy it
by LadyBeast68 on 2021/01/13 00:54
I really enjoy my Amazon Alexa. It really makes my life easier and seriously cracks me up sometimes.
Ugh
by packernut1 on 2021/01/12 23:41
Slow, unreliable, and did I mention slow? Like watching cement harden.
Learning curve
by Oneway49 on 2021/01/12 23:37
Very easy to set up and enjoy music I like to listen to. So far I really like it, just need to learn what it can do and maximize my purchase.
Automatically select clean version of songs.
by Bomb Boi on 2021/01/12 23:36
Unless I specifically ask for the explicit version Alexa will select the clean version of the requested song. Explicit filter is turned off. I'm using Amazon Music. It'd be perfect if I had kids or maybe I just don't want to hear it, BUT I do want to hear it. May seem like a minor inconvenience but if I'm being honest, this really should not even be an issue. 1 star until this is fixed.
Its an echo ?
by itssmrjd on 2021/01/12 23:17
I just found it in a box on the street
Alexa has vast resources.
by MikeyA1 on 2021/01/12 23:07
We have numerous devices: Tap, Echo, Echo Show,. For example: on my desk I have Alexa & Google, my wife’s desk has Echo, the kitchen counter has Echo Show 10 called Alexa, next to my recliner I have Echo Show 8 called Computer and Fire Stick, on the mantle next to the 75” 4K TV I have the large Echo called Echo, and Fire Cube answers to Alexa, Google, in the downstairs bath I have Tap answers to Alexa. On the piano I have Dot answers to Alexa, in the garage I have a Dot answers to Alexa. Without mentioning the numerous devices upstairs,?I cannot imaging why Amazon does not allow personal naming of devices with individual wake words. Even Apple has an option to name and identify a phone number with personal creation. Other than that Alexa is awesome but the conflict of having multiple units answer or responding to a comment made on the TV is very disappointing after spending so much and getting irritated avoidably if there were more than three options of names.
Hard of hearing
by tonybass55 on 2021/01/12 22:56
Alexa is deaf. I find myself having to scream commands all the time, on all three units. Terrible. There should be a way to adjust the microphone sensitivity.
Love Alexa
by Jodigirl1 on 2021/01/12 22:18
Sometimes can’t figure things out.
Echo studio won’t play from aux input
by lavelanet on 2021/01/12 22:06
The Amazon is a chi studio refuses to play a turn table from aux input. I have tried tow turn tables and reset my studio.
Alexa is Great
by MsIndependent58 on 2021/01/12 20:59
I really enjoy Alexa
No sound
by Loveyoubro on 2021/01/12 20:56
Trying to play music no sound is coming on my phone
No music!!??
by appleapley on 2021/01/12 20:49
Doesn’t work doesn’t play music what’s wrong with it???
Bugs without remedies
by good idea but not reliable on 2021/01/12 19:55
Bought 3 lights from Amazon that were promoted as Alexa devices. Setup was easy and then they stopped responding, redid setup they worked then they stopped responding attempts to reinstall have nothing been successful. Alexa gave advice e when promoted to go to Alexa app, okay, and I found no answers to my problem. Went on line and found that many people have and are experiencing the same problems. And now one of my Alexa devices in my kitchen, used as a radio, just suddenly turns off and sometimes when prompted seems from responses to be working but then doesn’t—like it flips off instantly. Sometimes it takes many attempts of saying devices named to get them to acknowledge. So there are many bugs to work out Alexa/Echo doesn’t work as promoted and advertised. I would never trust this system for home safety. Very unsatisfied , even in trying to post this message , I have attempted three times to post and it says my nick name, which you must add, is taken so I am unable to send
Phone gets hot and closes suddenly.
by SOLITABE on 2021/01/12 19:11
My iPhone 11 pro gets hot when i try to used the app and suddenly forced closes.
Not friendly user
by Benitajones on 2021/01/12 18:48
Not friendly user devices. Just wanted to talk to it to play music like google
Keeps closing on its own
by Montana fam on 2021/01/12 18:29
The echos stop playing music when I asked, so I went to the app. The app opens a window saying one echo is not connected to the network, I select the network button but the app closes by itself after that.
Issue!
by SKBlau on 2021/01/12 17:37
Alexa doesn’t let me download pictures to my echo show!
Echo Dot
by 1936foxy on 2021/01/12 16:13
Very easy to set! Love the convenience of just being able to speak and she is obedient! Lol.
Echo Dot 4th Gen
by mcintosh873 on 2021/01/12 15:07
This is my third Echo device but by far my favorite! The quality of the sound as well as the look! Easy set up and ready to rock! In love!
Dropin
by Marcosdutra on 2021/01/12 13:34
ny connection is good and high, both sides, and i can’t connect with dropin. what i have to do. i reinstalled too on my phone and continue the same
Completely Useless
by Gluemanfu on 2021/01/12 10:21
App constantly crashes while trying to setup an Exho Flex that is already connected to the internet and Alexa. App also constantly crashes when starting up. What good is the app if you can’t use it? Might as well toss all the Alexa items and file a dispute with the CC company because it’s all junk.
It keeps crashing!
by JaelinP. on 2021/01/12 09:29
I like everything you can do on the app, but it’s super buggy (what’s available on the app or not) and it crashes every 15-30 minutes and it’s frustrating when you’re new and trying to set things up through it. I’d appreciate an update that fixes these problems.
Brock
by Brocculus on 2021/01/12 07:52
Approves
Difficulties setting up echo dot v4
by Rich in Doylestown on 2021/01/12 07:47
It kept telling me that it could not set up a voice profile. I cannot proceed
Incomplete button
by markjave874 on 2021/01/12 04:16
There is no button in my app where you can add your echo dot device.
Extremely useful
by Dr_Cloudy on 2021/01/12 03:45
I’m gonna make it short and simple, with my only problem, when I try and change my background to a custom wallpaper it never lets me.
Mind your biz
by RTrudelle on 2021/01/12 03:19
Obvious invasion of privacy
Change location
by Chghor paghior on 2021/01/12 02:20
I took Alex device to palm spring, it does not understand me any more!
Inexperienced
by EmGeeMurphy on 2021/01/12 01:45
I’m very inexperienced w this but it kicks butt
Not playing stations
by 3pledan on 2021/01/12 01:19
Alexa doesn’t play some stations already created on apple music.
Amazon Unpatriotic
by Angel og a(&@ p a tr i o t on 2021/01/12 00:52
Amazon unpatriotic
Crushing alternative voices
by Brucheti on 2021/01/12 00:23
Sad that Amazon doesn’t respect divergent opinions. Taking Parler off Your Platform is against the freedom to speak. Using violent language as an excuse when it’s rampant on your platform and others like porn. How many other liberal sites are on your platform that speak In a dangerous manner but still on your platform? History teaches us a lesson when past governments and companies do exactly this limit speak. Unfortunately it’s not a good outcome and it will not be for our Country. Sad.
Two faced Alexa
by dupress2 on 2021/01/12 00:21
Alexa offered creepy advice when it thought a child was asking ( about how to get internet access without adults knowing : answer ask to use friends phones etc ) and then changed it when an adult asked ( I’m sorry I don’t understand) Where are your morals??? Honestly it makes me want to share and get off anything Amazon. We trust you with our families and you abuse that trust. Fix this.
hu
by endertamer4618 on 2021/01/12 00:20
no
Echo auto
by teddye on 2021/01/11 23:52
Useless never connects via the Alexa app
Amazed!
by Kelly Cain on 2021/01/11 21:01
I am still learning the things Alexa can do. It blows my mind. I know I have a lot more to learn. I only wish she could do my laundry! LOL‼️
Needs to be updated.
by gutters on 2021/01/11 20:45
The app crashes when I try to connect my echo devices to the WiFi.
Echo Dots CONSTANTLY unresponsive!
by iOlderThanYou on 2021/01/11 20:36
They disappear from my device list all the time.
Love Alexa
by Weavrgrl57 on 2021/01/11 19:07
I should have purchased this a long time ago.
Wow
by Awww-ma on 2021/01/11 18:44
The possibilities are endless. I’m just getting it set up and can’t wait to have our first video call with the grandkids.
Alexa
by Sachem82 on 2021/01/11 18:36
Shopping list does not show at times
Re: Echo Dot
by JudgeLondon on 2021/01/11 18:33
This is a great device, but I had a hard time setting it up with the Amazon App. I am a Baby Boomer and not very Tech savvy. I am still exploring the capabilities of this device and the App on my Apple IPhone. I was frustrated and discouraged at first. I am gradually becoming more enamored with this device.
Will not link Wyze devices any longer
by RRussell21 on 2021/01/11 15:36
Alexa stop working to show my Wyze cameras.
Music
by paula levinson on 2021/01/11 15:12
Great
List feature a problem - updated
by RecycledGum on 2018/08/08 13:14
****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
Alexa Sleep Sounds.
by Sunnie327 on 2019/11/29 13:53
I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
App download issue fixed...
by WickedGirl33 on 2020/02/15 00:10
Still a long way to go. I use the app several times each day. Many improvements have occurred over the past year, such as being able to have a single reminder go off several times in one day. What I would really like is better control of volume between timers, alarms, reminders, and playing music or audiobooks. Yes, I mean I would like to have separate control over each, both in the app and by voice, AND per device. Mic sensitivity should be a separate control by device as well. My obnoxious Ecobee Thermostat right by the master bedroom has a much more sensitive microphone than my Echo fifteen feet away, and consequently picks up my request to the Echo when I am across the room from the Ecobee and right next to the Echo. It then takes a reminder, timer or alarm away from the Echo and then sets those off right next to the bedroom. The only time it does not do this is when I set the Ecobee to volume 1, but then the reminders and timers I DO want on the Ecobee go unheard. It is a Chinese fire drill dealing with the volume control on the two devices, and setting the volume on the Ecobee controls the mic sensitivity too, so it is making me schizophrenic trying to keep up with them. Open floor plan here, so finite control of mic and volumes is a must in the app please. iOS 13.3.1 on an iPhone 8 Plus just for FYI purposes.
Why you need an Alexa Show
by uofmorioles on 2020/02/08 15:27
Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
List Feature
by davey PHX on 2018/08/10 03:11
This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
Granny Cam
by BonSueB on 2020/04/07 16:21
When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
Amazing but she needs an update
by Papa johnys dad on 2021/01/07 21:55
I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
Alexa friendly; app not so much
by Cadenza2 on 2020/02/23 17:49
I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive.
a little help for the blind people
by Zach T. O. C. on 2020/10/13 22:49
Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
Alexa
by Shards9 on 2020/02/09 19:58
I LOVE my Alexa! It wakes me up to my favorite music every morning, and keeps track of my grocery lists (putting copies on my phone so I always have a current list.....which is totally awesome! It reminds me of events, or when to leave home to pick up kids from school! If I am reading a book, and don’t recognize a word, it gives me a definition. It gives me French lessons, although they are fairly easy so far. I ask Alexa to set timers a lot! If I can’t remember how to make a recipe, Alexa helps. If I have my hands busy and need a quick math calculation, I just ask Alexa! If I am reading a historical book, and want to check something that doesn’t seem right, I ask Alexa and she corroborates.....or not. Alexa also reads my kindle books to me, and turns on my prime TV, and searches for my TV shows for me! Alexa can set timers for your lights, to go on and off when I am not home, so it looks like someone is home....but you need compatible light bulbs! I really love Alexa!!!!!!! On a scale of 1 to 10, I give Alexa a “100”......honest!
Still Learning at 65, but love this thing!
by Judy1954 on 2019/10/15 22:32
Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install.
Amazing device but is annoying
by AshDale12345 on 2020/07/13 07:32
I got my Alexa not so long ago. Sense then I have only had 2 problems with it. But the problems are very frustrating and annoying. It is the same problem too. Red light and keeps saying the Alexa isn’t registered. But then I will go on the app and it will say it is registered. The first time I had this issue it lasted 2 days. Then I finally fixed it. I now have the same issue and it has been going on for a month now. The same red light whenever I say hey Alexa. I have looked up videos which have led to zero help. I honestly don’t know what to do. It is always so annoying. Last time this happened I fixed it but I forgot how I fixed it. I think I unplugged it but I did that 5 times already and nothing has changed.. if you ever want to get a Alexa always know how to deal with the problems and issues. But in all Alexa is such a good device. It plays music and will tell you lots of information. Plus it is funny. Definitely recommend. But would love some help with the red light:/
List Locks Up
by Dallas Driver 2 on 2018/07/01 00:32
I use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems.
Slow & Can’t Utilize Many Features
by Jordan_GirlonFire on 2020/04/26 22:58
This app takes forever to load, but I’m willing to accept this could partially be due to my older phone. However, I can’t fully utilize so many of the “features” in the app. For iHeartRadio, there’s no option to log in using Facebook through the Alexa app, so I’d have to create a brand new account to listen to podcasts and music stations through my Echo Dot. I couldn’t properly finish creating my Food Network Kitchen profile in the Alexa app, nor would it finish letting me log in successfully. I couldn’t even save my home address, work address, or the address for basically anything else through the app. I gave up trying to see what else I could do in the app for now because I got so frustrated with all these features I apparently have but cannot use. Please have your developers go thoroughly through the app to fix these bugs and others I’m sure they are to find. Other than that, I’ve discovered much I can use my Dot for using this app, and there are features that do properly work (for now), which is why I felt to rate 3 stars instead of 1 or 2.
"Back" button blues
by Midlyfn on 2019/08/06 13:58
I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
It's great... until it isnt
by Angellams on 2019/10/02 14:24
I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
Suggestions to improve:
by ~April A.~ on 2020/02/16 03:13
I would LOVE to make a few suggestions.... ~For the Echo Show- When the screen is showing news update/interesting topics, make it easier to use your voice ask her to read or play the video for you and possibly ask her to go back to the previous page in the slideshow without having to touch the screen to scroll back. Every time I see something I want to hear, she tells me something totally different than the news article she was just displaying. ~With the abundance of skills that are out there, I enable so many that sound cool, but by the time I close the app, I totally forgot what the names are and what I have to say to open them. Why don't you make an option allow people to print out the skills they enabled to use as a cheat sheet? I think it would be cool to make a little book/folder type of thing to keep near the echo that kids or guests can browse through the skills you have and be able to know what phrases they have to say to play the game or whatever.... ~It would be great if there was a way to have your phone connected to Alexa, WHILE using multi-room music and using Alexa normally, but have her pause the music when you're phone is ringing so you don't miss calls if you're blasting music through the whole house. As far as I know, if you want be able to hear anything from your phone, then any music or anything has to be done on your phone as well. I want to listen and control everything from Alexa, but just be alerted if my phone rings.
Great in concept, but limited and rarely works correctly
by Jala Peño on 2020/09/25 07:34
The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
Too slow and old setup
by Jfftjbloccb on 2018/10/04 15:33
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
No way to connect
by Bubbapotem on 2018/10/24 01:22
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
Life changer!
by Ralli Wolf on 2020/06/24 16:51
I have had an echo dot for two days now. I enjoy it so much I ordered a few more devices for the rest of the house. Alexa is so helpful you can do so many things with her it is crazy. I love the fact that you can customize her answers to questions and make her say anything you want. Everyone in my house has a similar sense of humor, so when someone asks her anything I made her give answers with attitude. She also has a child mode, so you can customize what your children see and do. You can rest easy knowing Alexa won’t show or let them hear anything they should not have access to. 5 stars for the ease of access and how easy it is to set her up and pair her with everything. Plug it in download an app give her some basic information and boom she is ready to go. Highly recommend for anyone who wants a virtual assistant around the house to make life easier!
Add Loudness Control Switch in Menu
by Catman286 on 2018/11/29 01:13
In case a Alexa Programmer is reading this, May I suggest something to improve the sound that has not been mentioned until now. It would be great if one could switch on a loudness control in the menu so the bass frequency would be automatically boosted as the volume is lowered. Audio engineers know that the human ear cannot hear bass frequencies equally at the lower volume levels. This phenomenon is known as the Fletcher Munson Curve and a loudness switch is usually provided on the high end audio Preamps to provide a gradual increase of base response as the volume is turned down. Just a suggestion to save having to manually turning up the bass in the equalizer when you lower the volume level....At the least please please give us a separate control in the menu to adjust just the Sub Woofer level. This is sadly lacking as the bass on the equalizer alone affects too much of the mid range ... and muddies the mid frequencies.....Thanks. Catman.
Alexa is everything!
by theartsychic on 2020/12/01 03:52
Alexa is smart Entertaining and fun! She keeps me from burning dinner, reminds me of drs appointments, and keeps me on track of chores! She remembers my favorite songs, introduces me to new music, tells me what to expect the weather to be, and even when to expect the rain to begin. She Gives me definitions of words, explains tough political terms, tells corney jokes, connects to my phone to boost the audio of anything I’m playing on my phone like audio books, the first day she even told me that she loved me! Lol thanks to the app I can take her with me in my car where she continues to keep me on task and allows me to play serius radio in my home and our second car!! When I leave she arms our alarm and camera and alerts me when there’s a loud noise inside, or something that stirs up our dogs! I want another one for my art studio!! Alexa is one of the coolest gadgets I’ve ever bought!
Probably me
by Tedspapa on 2019/09/22 16:55
About a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then.
Alexa
by kendyl faith mudd 123 on 2021/01/04 14:33
This is the best app ever I will tell you all my resins why it is the best I can set timers on it and let’s say that I was laying in bed with the lights on all I have to say is Alexa turn of lights and the lights are off what happens if I am cleaning my room and my phone dies and I was listening to music on my phone and all I would have to say was Alexa play my fav song and I have this thing that when I am away it tells me if it hears broken glass or fire alarm it Alert my phone and if I am just bored at home and I just wanna talk about something but I am home alone I can just talk to her guess what else she can take photos of me one time my best friend and I were hanging out and we did something we stacked 200 cups on my bed but if I moved to take a photo it would all fall so I just said Alexa take a picture and she took it and it went to my phone so that is why you should get a Alexa
First time user
by pnburg on 2020/01/14 05:15
I really do like the app this is my first tike with an echo dot and I think it is very helpful. One thing so far I am really annoyed with is the fact that I cannot adjust the volume from my phone. I go to device settings, my echo dot. And try and adjust the slider bar and it says to change volume, you must be playing audio. If audio is playing, check your network connection and try again. I know it’s not my connection because I don’t have a problem on any other devices. However, for the most part the audio im playing are from skills like sleep sounds or focus sounds because im studying 24/7 as a full time student. If i switch alexa to apple music i can then adjust the slider bar. The frustrating part is I want to be able to adjust it when I get in bed without talking to her or when im studying and need to focus. But the app only lets me adjust it for apple music when two seconds earlier i tried with the same exact internet connection on the skills sounds i have and it wouldnt work.
What a good thing Alexa could be. If the owners would allow it.
by Rickey George on 2019/09/22 15:20
On an honest tip. Alexa could be a great device, especially for the elderly. Family members who are put in the position of being the caretaker of their elderly family members could get some respite. But now in life people only think of getting rich and they only think of themselves and their bottom line. They refuse to see the greater good that can be derived for so many. In the end. The consumers info will be sold. The government will be given full access to consumers info and their lives will be bought and sold through the recording that many do not know about. It’s just sad that this device could be used for unfathomable good. But, it will no doubt be used to bring consumers to their knees, both financially and emotionally. Corporate America tend to derive great pleasure from that.
Good app, slow and a bit buggy.
by Ryleepowell on 2019/05/30 02:50
App has served me well for the 12+ months I’ve used it up until recently. It’s always had a bit of an issue being slow, but I’ve been able to deal with it and not care too much. I recently moved and bought a few more Alexa products and also changed all my groups around to fit the change from apartment to house. Now, when I’m setting alarms, and I try to set one up for my new Echo Dot, it switches back to my previous group called “apartment” and doesn’t show that it can find or recognize the new Dot. I have about 6 seconds if I want to set up or edit an alert before this happens. This bug is infuriating and I really hate having to deal with it. There’s no reporting system for bugs either except leaving reviews. I will alter this review if the bug is fixed to a 4 star because overall the app is very good, just a bit slow at times. This bug has made it almost impossible for me to use the way I like to.
Annoying Audible Interface
by The Little Moore Family on 2018/07/01 03:23
Audible is what my Echo Dot is primarily used for. My kids listen to books to help them fall asleep. The menu to select an audiobook from Audible is very annoying. There’s no search or reorder options. For someone like me with nearly 200 titles in my collection, it’s a pain to scroll to find a book in a chaotically ordered list. Both the Audible and Kindle apps have ways of making this much easier. Why wouldn’t Alexa? And now, with the latest update, EVERY SINGLE TIME an audiobook is played, it’s followed up with an ad to start an Audible subscription and a sample of another book. We have a shared family plan so the main account logged into Alexa doesn’t have Audible but the connect account does-hence why I’m able to play the books I own. So logically if I’m already playing books, why would I need to hear about getting a subscription??? And at the very least why can’t I turn that feature off??? The last thing I want after my kids have been lulled to sleep by a relaxing audiobook is Alexa talking. Make it stop!
Never stops talking and is always selling.
by alexashutthecapitolfup on 2020/09/21 19:25
I just want a simple response to my questions, I don’t want to know all the things she can do or say or answer JUST TELL ME WHAT THE WEATHER IS RIGHT NOW. Her features are cool, but come on. I’ve had this same device for YEARS and she STILL constantly tells me the things she can do! I KNOW! I USE THE STUPID CRAP YOU ARE TRYING TO “SELL” ME ON! Shut up already!! Honestly, I think the selling has really just gotten way worse this past year or perhaps I’ve finally hit my breaking point. I can’t take it anymore. I love the idea, but no matter what settings I change or what I ask or if I tell her to not talk as much it doesn’t matter she is constantly freaking talking. It wouldn’t even be that bad if she would just notify the app every time instead of speaking it. Sure it would be annoying, but I have a one year old she doesn’t want to be yelled at about all these crazy features or things to ask when all she wants is for the box of cats to meow. The one thing she does right is turn on my smartlights without being a smarta** and talking too much.
Will you please add Esinkin BT Adaptar
by iSodapop on 2019/08/10 05:41
It’s sort of a funky process to get my Alexa to Bluetooth to my Esinkin BT Adapter. I have to do it manually every time. It’s not in known devices in the app and app discovery will not discover it. Also when I ask Alexa to enter pairing mode and my Esinkin into pairing mode and it finally connects, it doesn’t show up as a device so I have to manually disconnect it by voice instead of using the app. This product came out in 2015 so it should be something Alexa should recognize from the get go. My friend said he could connect with Google Device no problem. Same model Esinkin BT Adapter.. Thank you for taking the time to read this, if that happens. Thank for everything else. Just seems like Alexa only like the “big” name BT Adapters. I feel like it should work no problem as my phone, computer and other items connect no problem. Thanks for all the hard work though!
Want to do lists? Better off with paper.
by Michae1 Ho11ey on 2017/09/14 14:29
I can't handle using this app. I keep trying because I desperately want to use it for our grocery lists. That's most of what we use Alexa for. But when I go to the store, the cell service inside is always spotty at best, and the app in CONSTANTLY refreshing and trying to get a new signal, so even if I miraculously pull up the list, within seconds it disappears while trying to sync again. It's incredibly frustrating. And while they claim to have an offline shopping mode, when I go into Costco, which has no cell coverage at all where I live, it spends all it's time trying to find a signal, and shows me nothing. I've had to call my husband to tell me what's on the list every time, when it should be in my hand! I've even turned off WiFi hoping that would help, but no luck. And I'm sorry, but I shouldn't have to turn off cell data to see my grocery list (which, by the way, doesn't even work either). Long story short, this app is utterly useless for lists. You're better off with paper.
Unable to delete contacts
by Siiennah on 2019/05/29 12:33
I am unable to delete contacts that are on my Alexa app. A lot of contacts are people I have no interest in contacting, especially through Alexa. There is no delete option. According to Amazon’s website “You can create contacts in the app or you can import them from your device's local address book. To manage the import of contacts from your device, please visit the contacts section in the Alexa app. You can also edit and delete any contact created in the Alexa app by visiting that contact's individual contact card. The Import Contact feature is ON by default.” This is not so. Even if I try to go to “Edit”, it tells me to go to my device that it used as a source to edit the contact information. Okay well that would be nice if I still had that device. At some point I had already disabled Alexa from auto importing my contacts, but I am not able to delete the contacts that are already in there. I would greatly appreciate this becoming an option.
Good, but not great
by Bigmommy2003 on 2020/02/21 23:18
Okay: I’ll admit from the get-go that I’m old (60), so I probably don’t use ALEXA all the ways it can be. However, I love telling it to turn the music on the echo dot and having whichever playlist I want to come up. I TRULY enjoy saying, “ALEXA, turn off plug one” when I leave the family room and the lamps go out. What I have a problem with is the phone number changing every time I misplace my iPhone and I have to say, “ALEXA, find my phone”, and I can’t hear my phone ring because I’ve turned the ringer off again because of so many scam calls and only the numbers on ring override can ring through. So you see my problem? I put ALEXA in my contacts when I set up “find my phone” and put it on override, too. I thought that was pretty clever, except the number keeps changing!!! 🤦🏼‍♀️ One more thing: she says, “okay” AFTER she completes the task. That’s a little annoying.
What had happened
by Ric's IPOD-Black on 2020/01/31 12:02
The Alexa in general is starting to become very inadequate. The sad reality is it used to respond so much better with correct routine defined behaviors. Now each time you provide directions or request either don’t know that or goes into a topic that is entirely of track causing unnecessary frustration. Example good night master bedroom as programmed should turn off lights and turn on fans, in lieu after requests are made multiple times it states I don’t know that or goes into a internet query. I do recall voice recognition being a stated priority of improvement. What ever upgrades that have occurred are clearly failing and undermining this technology’s assumed benefits. I’ve made a huge investment as there is a Alexa device in just about every room in my house so I had faith in the product but now ready to remove and manage all implemented smart features manually. Please improve or revert voice recognition to last years success.
Great when it works!
by Mum to Dogs on 2019/12/10 06:56
I’m at a loss as to the problem, but now when my electricity has a short blip, I lose ALL of my alarms and reminders. I had to input them three times last week. It never did that in the past, so extremely frustrating. I need my reminders for medical reasons as my dog takes life saving pills throughout the day. Very, very frustrating. Maybe a kink with the last update. On the other hand I love the ability to put in a reminder for several different times for the same reminder text. One entry just adding different times for the announcement. Much easier. Would be nice to have her announce events in my calendar. Hopefully Alexa will learn more knowledge based information from an encyclopedia! Lots she can’t answer yet. However, I look on the bright side. When I was a kid I am the one who had to look something up in the dictionary or encyclopedia!
Hi
by jaxhuocks on 2020/04/02 18:59
Th fort gud Germany gggf there gg drugstores I was a great time to be happy to be a good friend and I have never had a better experience than I am in the past and it’s so y’all and we will be going again and we are still going through a great job and I wanna was a good day and we got a lot going to be done and I got a good job I got my hair pink hair done with a good one and got my job and they got my job and got me to go back and I wanna is my new name so y’all know who you are going through I wanna was my birthday and they are going to win it I wanna is my day I got a new one I have a lot to say and I’m going back to the gym I wanna is a really good night bye love you guys I love you so I’ll see you tomorrow night t to me send me the name and I have no idea what I’m going through and what I’m doing I ytyttty wanna was a time to go to the
HATE THIS APP!! WORST APP I HAVE EVER USED
by missyn70 on 2020/12/01 14:23
There is absolutely nothing about this STUPID app that’s user friendly! And the best part is I’m only using it because the Alexa refuses to learn either of our voices! And I can’t change anything with my voice..,all I’m trying to do is listen to music...that’s it!! And I can’t even get that to happen! I’m so frustrated it’s a joke! I’ve tried the settings...but honestly, I want technology to simplify my life, not be another TIME CONSUMING annoying thing I don’t have time to spend hours learning!! I can’t even get this stupid thing to go from Tunein to a local radio station on my phone. I’ve tried everything...I’m usually pretty good with this stuff too....but this has me baffled. If anyone knows what I’m doing wrong please. Or just knows how to figure this dumb thing out? Or if there is a better app I could use....I’m grateful for any assistance at all. I can’t find it when I googled it & the support page just frustrates me more. I just want to listen to some music ....I’m not trying to get this thing to cure the Cov. lol. Thank you.
Updated to something worse
by whyareallofthenicknamestaken? on 2020/07/07 23:24
I downloaded this app a couple of months ago and absolutely loved it. I used it daily, for hours each time. Well, I haven’t used it for the last couple of weeks and I noticed when I opened it up today, something was totally different. It was not functioning correctly. I proceeded to get on the chat line with technical support and after chatting with a few representatives, it was quite clear that they had no idea what was going on. Needless to say, they couldn’t answer my question. The operating issue was blamed on a recent update. I would have given 5 stars to this app a couple of weeks ago but now I can only give 1 star. The reason it gets 1 star is because 0 stars is not an option. UPDATE IT AGAIN AND PUT IT BACK LIKE IT WAS! If it wasn’t broke to start with, why are you gonna try to fix it?! Stop updating things that are working perfectly fine! I’ll be waiting for the next update and hopefully it will put things back the way they were. If not, I’m done with this mess.
Love it but be careful w updates
by dave2020 on 2018/02/14 02:23
I love and depend on Alexa, despite some of its kinks and limitations. In my house I’ve got good Internet and haven’t had many connectivity issues. I’ve got most of my main lights connected to Alexa and love the customized news updates that have become part of my morning routine. I’ve connected it to my sound system so my music comes through in Bose surround. Wonderful. My mom lives in the basement of a NY brownstone and has poor Internet connectivity. She had all kinds of bridging issues with the 1st generation echo and Philips Hue light bulbs and an old iPhone 5. I’ve upgraded her to the latest of everything (she is still waiting for Fios to come into her area and continues to suffer from poor internet access) and although it took a while, with calls to help desks, she’s now got everything purring including her thermostat control with echo bee. Beware the latest Alexa update. It does the thing where you have to renter your use name and password, and my Alexa was offline until I could do that. A real pain, as I just got out of surgery and am quite dependent on the voice control, etc. I can’t really compare w Google Home and others. It’s not perfect. But I’ve gotten familiar with it and developed some loyalty so I don’t foresee myself changing unless things get really bad.
Getting dumber by the day
by Ghost Plane on 2020/09/29 14:32
Just endured my house “dropping in” on itself & carrying on a conversation between speakers after a night of Audible refusing to play the book open on my phone & insisting on opening the latest book acquired rather than any I have downloaded & open in a folder. None of the podcast skills are updating properly, so I’m stuck on episodes from shows deleted in July rather than the updated current ones in the same app on my phone. Of course their answer is to phone in & spend hours of your own work time helping them troubleshoot their buggy software. Best of all is after a power outage when every WiFi bulb in the house flares to life & the devices won’t automatically reset & reconnect to the WiFi when it comes back on. Yeah, nothing says smart like having to drive home, unplug & replug all the Echoes or trudge around in the middle of the night turning off every light in the entire house until the internet comes back on.
Alexa has come a long way
by Top score tastic on 2019/12/04 17:06
I’ve had Alexa and Google Home for a few years. I’ve been frustrated with each of them from time to time. Google was the winner last year due to how smart it is at search and figuring out what song I wanted when I didn’t know the exact name. Alexa has nearly equaled Google in song guessing in the last year, and now Alexa is blowing away Google in ease of device setup. By ease, I mean I did not even open the Alexa app and the new TP link/Kasa plug I added to my network was already recognized and named correctly. Wow! I still like the ability to cast audio throughout the house with affordable Google Cast enabled speakers from Vizio, but if I hadn’t already made that investment I might go all in with Alexa at this point. Steady progress in making Alexa better each year is very nice to see! 👍
Something is broken
by Bevrob on 2018/05/10 18:48
This app was working ok but in recent weeks, when I’m viewing my shipping list, the screen just freezes and I cannot scroll, check off items I’ve put in my cart, or even back out of the list. I have to exit the app, force quit, and then re-start it. Needless to say, this is a huge pain if I have a list that’s longer than the screen on my phone will display. This is so disappointing. Also, why does it take so many keystrokes to GET to my shopping list in the first place? I feel there should be a way to customize the app to show me my top three (or four, or five, or whatever, really) actions that *I* use all the time, so that when I restart—which as I’ve mentioned I have to do all the time now—I can then just tap ONCE to get to what I need, eg, to my shopping list. (I really don’t care what are the last few commands I’ve asked Alexa to do, and feel that first screen upon opening the app could be WAY more useful.) This is 2018. These kind of glitches should not be happening in a mainstream app like this.
Love it, but it has room to grow.
by rdrnr7551 on 2018/01/20 02:02
I give 5 stars because I love my Alexa devices, but feel the "Routines" feature has a lot of room for growth. So far, I've been happy with what it can do and have had a little fun playing with it. I like walking into my office in the morning and saying "Alexa, time to get to work" and having all my lights turn on, followed by news and sports updates. Admittedly, my gripe comes from the app's lack of imagination. I envision being able to change the color/dimming of the lighting, and having the option to trigger a particular song/artist/genre of music to begin playing. My sick, twisted mind hypothesized a scenario where I say "Alexa, it's business time" and the lights dim, change color, and Flight of the Concords starts playing. Just seems like it could be a lot of fun!
Quit making it less useful.
by Knicknum on 2019/11/23 02:53
Every time an update comes the whole system seems thrown out of whack. Annoying. The latest update seems aggressively intentional to annoy users and make the whole point of Alexa as a music app frustrating and both incredibly and bafflingly less useful to use. Why on earth would you remove access and literally any possible way to see the playlists we created? Literally the reason I pay for unlimited music service. Literally the reason I create playlists. I also frequently start music from my phone when I neither need or want to speak to Alexa. Ffs quit doing idiotic things that remove the most basic and logical functions. Let alone the most useful. And judging by recent reviews on this specific idiotic move few people are fans of you removing any reasonable and easy way to view and use the playlists they create to listen to the music they want to listen to,, and pay to do so.
Bloated app still has issues (music search)
by kenr96 on 2019/05/25 15:55
I won’t even go in to all the “little” issues but the one that gripes me the most is not being able to type in my complete search for music stations from my echo. For example: I like a station called 60s 70s and more flashback. For some reason I can play it on my Dot but not my Echo. I connect to it through TuneIn via Bluetooth on my Dot and my Echo doesn’t have that luxury so I have to search for it since it cannot be added as a favorite (can’t figure that out either). But anyway, when I tap the search button on the Alexa app in my Echo, all I can get typed in is the number 6, and it starts searching and will NOT allow me to finish typing. My work around is the use the speech to text option on the iPhone keyboard. That’s the only way I can get the entire name of the station in that I am looking for. This has been an issue for about 3 years now.
Alexa is part of the family !
by Pearce17 on 2019/10/08 18:38
Alexa has made our lives easier and more organized! There are so many features that help with day to day life... and life in our home is busy. My husband and I both work and go to school on top of raising our 2 yr old son. Organization of our time and responsibilities is paramount. Alexa sets my timers so I remember to switch my laundry over and I can easily ask her to put items on my shopping list to access my list (via the app) at the store. We have lights in our home hooked up to Alexa for a hands free on and off, which seems like something you could go without, but man does it help when I’m carrying a baby and groceries in and out. Thats juts to name a few. Alexa has been a great addition to our family and highly recommend her for yours.
Comparison
by jcbmbvll on 2019/11/27 22:08
Honestly I have 12 or more echos and all kinds of smart devises. I’m able to treat google chrome cast into music or multieroom music but you can’t do that with fire tv. Alexa will listen more often when it’s not meant to unlike google partially I think because of the “hey” factor. And comparing time to complete a task they take a few seconds longer. You have many great designs and sound quality but the multi room music will cut out and experience issues so often it’s embarrassing with friends over, Especially paying for the best plans. My only suggestion would be spend sometime on all your software because that’s the only area your lacking. You offer shapes and sizes with a great concept but it’s not as smart as google yet. Will you both just combine please.
Only good for timers, calculations, and weather for me.
by Lunova on 2019/10/01 16:28
Yeah I have to do meditation for my therapy. And I used Alexa this time for my music instead of my AMAZING sound machine just to see if I would like it more. But it’s like pandora. Back to back ads. So I can’t use it for going to sleep or meditation. Which is fine, I will just keep using my sound machine. It just seems like when I try to use a feature on Alexa that I haven’t tried before, it doesn’t work out for my situation. Edit: I had set a reminder to remind me to do something in 20 minutes so I would do it right when I got to work. I never got the notification on the app. I again double checked to make sure all notifications and permissions were on. They were. This was the original problem I was having when I had rated this 3 stars. It seemed to have been fixed after that, and literally after I changed the review it started happening again. I give up. Go back to using Siri I guess.
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