Screenshots
Search Visibility
App name
TurboTax tax return App
Description
How it works: Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad. Simply swipe your way to your maximum tax refund, guaranteed. TurboTax asks coaches you every step of the way and automatically double-checks as you go, so you can be confident your taxes are done right. Join the millions who file taxes with the TurboTax mobile app – free to file for simple tax returns. No tax knowledge needed. KEY FEATURES • NEW: Real CPAs and EAs review your return, live from the app. With TurboTax Live, all advice or reviews from our tax experts are guaranteed, for 100% confidence. • NEW: Driver's license/ID barcode scan instantly captures your info with your device's camera to give you a jump start on your taxes. • Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply. • W-2 import – snap a photo of your W-2, verify your data, and we'll automatically put your information into all the right tax forms. • CompleteCheck™ – Get the greenlight to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing. • Live on-screen video help with SmartLook™ - One-on-one help for answers, on demand. Your TurboTax specialist will provide customized answers to your questions and guide you by drawing on your screen. Fees apply. • Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology. • Fastest tax refund possible with e-file and direct deposit. • We’ve got you covered for tax reform – when tax laws change, TurboTax changes with them, so you can be sure your tax return includes the latest IRS and state tax forms • ExplainWhy™ - Understand the "why's" behind your tax refund, in a tap • Coverage for any tax situation with our full product lineup: Free Edition, Deluxe, Premier, Self-Employed, and full TurboTax Live • Searches 350+ tax deductions and credits to maximize your tax refund; not available in Free Edition and TurboTax Live Basic. • Uncover industry specific deductions to get every deduction you deserve with TurboTax Self-Employed. *TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases. *TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition; offer may change or end at any time without notice. A simple tax return is Form 1040 only, with no attached schedules. *On-screen expert Review by a CPA or EA is available on PC or laptop and when using a web browser on your mobile phone. When using the mobile app, expert review is available through a phone call only; on-screen review not available in the mobile app. Offline review is available on PC or laptop and when using a web browser on your mobile phone; not available in the mobile app. *100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax CPA, EA, or Tax Attorney made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. *SmartLook access to a TurboTax specialist is included with Deluxe, Premier, Self-Employed, and TurboTax Live; not included in Free Edition (but available as an upgrade). TurboTax specialists are available to provide general customer help and support using the TurboTax product, not tax advice. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice. To learn how Intuit protects your privacy, visit: https://security.intuit.com/privacy
NOT FREE
by desir94 on 2019/02/16 06:18
You need to state in your ads it’s free if you do absolutely nothing excerpt just file your info and that’s its before you all of a sudden paying 80 dollars for filling deductions I could have gone to HR block to get down for cheaper!! Absolutely a waste of time. Smh
Reliable
by lotu holika on 2019/02/16 03:54
Very reliable and easy!
Doesn’t update
by Kevdogg630 on 2019/02/16 01:07
I got my state taxes yet it still just says accepted ?
Just the worst
by alphaLoupus on 2019/02/16 00:10
The app was unresponsive. The income input field wasn’t working so I couldn’t input my income tax. It was my first time using the app so I went forward thinking I was gonna get to another page where I’ll input this information and I ended up filling my tax with a $0 income tax. Now I have to wait for weeks to amend my tax return. I can’t even talk to their customer service because they want me to pay subscription fee in order to be able to talk to the customer service. This has caused me a lot of inconvenience.
Thank you
by Crystal254 on 2019/02/15 21:28
I appreciate y’all for making it so easy to do your own taxes!!
21st century tax filing
by Pianorules20 on 2019/02/15 16:27
Very simple, User-Friendly. Like rolling off a log. Thanks, TurboTax! BC
Double charges if you pick to pay with your return
by wildflowers- on 2019/02/15 11:59
It would have been nice if you would let your customers know when you’re going to do shady crap and charge them twice for something. You have the option to pay off my return, I thought no problem whatever. You did not let me know until after I filed that I was getting charge $80 because I chose this option. I probably wouldn’t have cared and still just let you take it out of the return. It’s the fact that you didn’t inform your customer. It says a lot about a company when they’re not transparent about what they’re charging before hand. I will be filing a complaint with the irs.
Dont use the money advance
by danika:( on 2019/02/14 23:00
Please don’t get the loan from turbo tax.... they don’t send you the debit card, it’s gonnatake a several time to get your refund and they don’t answer, wait a little bit more using your bank account, it’s worth it.
False Advertisement
by iluvvstaxx on 2019/02/14 21:53
it’s not about the fact that you have to pay for it...well yea it is but they’re not upfront about it. THAT’S the problem. They wait until you’re at the end and ready to complete your taxes and then tell you it’s $40+ to file. Idgaf if it’s free money or not...ppl work hard for their $ and even w/ getting a tax return you’re still not seeing NEARLY as much $ as they take out & for turbo tax to falsely advertise as if it’s free to file your taxes on here & then make you pay...yea that’ll never sit well w/ me.
Wow
by Jimmyflavo on 2019/02/14 17:02
Guys do it in credit Karma, this app is trash :( 👎🏽
Won’t be using Turbo again.
by Deejae82 on 2019/02/14 07:51
I’ve been using TurboTax for years and I haven’t had any issues until now. I was charged so much on my taxes and they was rejected. I got back more with another tax service
WOW! Just WOW!
by @OfficialBlake on 2019/02/14 06:59
Words cannot describe how incredibly fluid and user friendly this app is! It made it incredibly simple to file my taxes thoroughly and efficiently. I am very impressed and will definitely use it again! Great experience! Excellent job!
Turbo Tax is such a scam now
by punchayobunz on 2019/02/14 05:40
I used it for the first time last year & was amazed at how easy it was & that EVERYTHING was free. This year, I couldn’t find out if a specific form was included for free on TT on any of their websites so I clicked the help icon on the app. A woman helped me & after she told me that it was free (it wasn’t even the form I needed-she didn’t tell me that) *I* had to ask if speaking to her was, in fact, free because I was not notified that they would charge me to ask a question. The woman told me that there is always a fee for tax advice. Not only did I NOT ask for advice, but she didn’t even care to inform me that it was the incorrect form. I only asked her because the information was not public knowledge regarding the price of the form. I was not told that I’d be charged for getting help, nor did she inform me herself that I would be charged. The feature was also supposed to show her camera but it did not-so what “face-to-face” advice am I being charged for? That’s not even the only problem. They waited until I was done filing to tell me that I didn’t qualify for the free version anymore. They tried to charge me $40 to upgrade although the only thing that changed from last year was my income. They ALSO started charging for direct deposit. What in the world?? Mailing a check costs money, direct deposit doesn’t. Why would you charge someone to deposit money into their account when that is free for you to do?? TT is turning into a scam. Another truly FREE & trusted tax app got my business this year & will from here on out.
Captcha
by FatPeterdugg on 2019/02/14 04:27
Everything would work but the stupid captcha to verify me being human doesnt work so i just gave up
Review
by Hannahg08kk on 2019/02/14 04:15
Super easy !!
Now makes you pay for the upgrade just to print a basic 1040
by blowj594923 on 2019/02/14 03:08
Total rip off and makes a previously good app now a money grubbing scam. I will never use this app again.
Hidden fee
by aqwati15 on 2019/02/14 02:12
I selected to pay a fee of $39.99. For the federal taxes. When I neared the end of filing I could see an additional charge of $39.99 for the state taxes. What really up set me was an additional charge of $44.99 which I did not chose. There was no way for me to remove this even though I went backwards. In total I paid $124.97. It would’ve been cheaper to go into a business to get my taxes done.
Last year...
by amirosane on 2019/02/14 01:49
Crashes on start.
Not worth it
by mikjoo on 2019/02/14 01:49
My taxes were drastically different this year compared to last even though my numbers were almost the same There is no way to access a document that shows the differences and why the end result is so much less this time around I know I have had access to these documents to do side by side comparisons in past years Also there is no way to email support help with this lack of information
Sad
by SedonaTony on 2019/02/13 23:49
Read the negative reviews and most are true. Dumping it and filing by hand.
TurboTax is a scam
by noahn13 on 2019/02/13 20:03
Don’t use turbo tax! Avoid at all cost...they will overcharge you for services you don’t even need nor use! STAY AWAY!
Trash.
by XDiosdePene666X on 2019/02/13 19:44
Took me through the whole thing just to tell me I need to upgrade to finish my taxes. Going to H&R Block.
Beware of “Hidden Fees”
by Joselosada88 on 2019/02/13 19:16
Usually TurboTax tells you “we charge (and take it out of your refunds) $42.63 and thats what you sign for BUT, when I got my tax returns I was missing another $42.63. Now the total TurboTax took from my taxes was $85.26. The explanation one of their representatives gave me was “there is a 3rd party company that receives the money from the IRS and then they give us the money that we put on your account, so they take a HIDDEN FEE that is not mentioned anywhere plus our fees, and is not on the contract you signed but it works like that.” Very professional and very hidden. So be aware of their “hidden fees” since they DO NOT deal directly with the IRS, they have another company that does that for them and they WILL take their cut. TurboTax lost me as a customer, that’s a fact!
Se Gonzalez
by Carrengo on 2019/02/13 17:32
Easy to use App very accurate and confident
DONT USE IT.
by Miki8866 on 2019/02/13 16:00
I tried doing my taxes with turbo tax and it doesn't give you the right deductions for you. As a result it will give you a lower return money than you deserve. I spoke to many people and after trying turbotax they found out they lost anywhere between $1500 to $2500 in tax return. DONT USE IT. Go to a tax expert and get the money you deserve.
Annoyed
by RonaldAlexander on 2019/02/13 15:44
I’m annoyed I filed almost 2 weeks ago and they still haven’t been sent out this app just keeps saying ready to mail. Something is up
My future kids will use TurboTax!!
by NickiBA on 2019/02/13 15:12
It seriously makes filing your taxes so simple. I’ve used the free version for 3 years & it really is free!
Having a problem.
by chemguy on 2019/02/13 14:34
So, my app updated yesterday and was working fine until this morning on my iPhone X. I’ll open the app and it does the facial recognition for the log-in and all I get after that is a blank white screen.
Fraud
by PieIzGud on 2019/02/13 05:57
“Free. Guaranteed.” Is a LIE. They continue to use the word ‘free’ on everything tied to the Turbo Tax name. I was charged $120 after an hour and a half of filing my taxes right before I submitted the paperwork. All the while ‘free’ is plastered on every page. $40 filing, $40 state, and $40 in taxes. Really?? $40 in taxes?? They force you to pay, otherwise you can’t use the service. This company is a scam and should be sued for committing fraud.
Allow me to paste password
by Sonofdirt on 2019/02/13 05:30
If you don’t allow me to paste a password it discourages use of complex combinations that would e more difficult to break. Or drives me away from using the phone version at all.
Hello????
by Ejej snd on 2019/02/13 02:29
Alp wont even open after I say I already have an account?? Is it a bug? Will it be fixed soon?
Free?
by Chi town Kenny on 2019/02/13 01:52
Why is it charging me?
Unusable on iPad
by Dr. Detail on 2019/02/13 01:29
The app is unusable on an iPad as the back and continue buttons do not appear anywhere on screen.
Unorganized
by MusicLUver1221 on 2019/02/13 00:47
It’s a terrible system and I cannot login and sign in to my account at all
5 years
by Players1-4 on 2019/02/12 21:07
For 5 years in a row, TurboTax has allowed me to do my taxes stress free, hassle free and always for free. I can not recommend them enough, to both first time filers and veterans as well. Step by step walkthroughs make it simple, quick and easy; never leaving your questions unanswered. Looking forward to next tax season!
Sad
by ToniPunsss on 2019/02/12 19:42
I thought it was free 😭
Fees...fees...MORE FEES!!
by Woho Brandon on 2019/02/12 16:18
I paid 0 dollars last year. By the time I was done for this year, I accumulated $140 in fees. $60 for a 1099, $40 to file state, then another $40 to pay them through my refund. Ridiculous. Charging me $40 on top of the high fees is just overkill, $140 is beyond ridiculous when there’s cheaper options for more value. I won’t even consider TurboTax next year. Who knows how high their fees will be
My review isn’t on the service only on the app
by S.j.cashmusic on 2019/02/12 15:27
This app is crap. Have to reset my password every time I long in. There are no clear links to press to find an answer you might have. It was build very poorly. Garbage!!!!
NOT FREE!
by subreee on 2019/02/12 07:49
Not free, free...NOT FREE!
lies, lies, lies
by franchiske on 2019/02/12 07:46
they made me pay 80.00 dollar because “i needed the deluxe because i needed a 1095”, why would i need that if i paid my insurance, there goes your free free free.
It’s not good If you have multi w2 forms and other income
by Samooo man on 2019/02/12 02:54
It’s not good If you have multi w2 forms and other income It’s just not easy to deal with They should make it easy and smart Like if you have 2 or more income source they shout put an option very clear to add another w2 form and another income option So its easiest to ask someone with experience
Go Elsewhere !
by Low-Key Gamer🤷🏾‍♀️ on 2019/02/12 02:27
I have been using this app for years and now all of the sudden it is trying to make me file a state tax ! I live in Tennessee there is no state tax it has options to pass and everytime I click them it brings me right back telling me my state tax is incomplete! 0/0 wish I had never used them in the first place . Go elsewhere and file your taxes
Where’s the costumer service??
by LunaFang65 on 2019/02/11 22:12
I recently just filed my taxes and After hearing that my roommate and other people I knew were getting there taxes early I thought I should check the status of mine and i went through all the filing steps but when I went and check the status it was not even sent to the irs, I then tried calling and getting live support (that wasn’t even up and running) it’s ridiculous, how am I supposed to know what’s going on with my taxes if I can’t even speak to someone about them
Intrusive
by kvdig on 2019/02/11 19:23
I only got your app because of a game I was TRYing to play it was constantly interrupted by your add If I wait your app I would’ve gotten it. You bugged me so much that I got your app just so I could write a review and tell you how I feel. Don’t be so greedy. If your ad came up perhaps one time during our game, that would be that bad. However since it came up every single time I’d send a text or receive the text, I will never get your app.
Hard getting help using 1800 number
by Had so much hope on 2019/02/11 19:19
Good luck using the one 800 number for help with the Turbo Tax. Seems impossible to speak to a live agent. You are directed to go online And press help that takes you to a Search engine that is not likely to be of any help. I was just trying to email a previous year return to my email needed help with that. Emailing should be a function in the app.
Doesn’t work
by Ws6Mike on 2019/02/11 16:43
Trying to do taxes for the first time on turbo tax simply causes my phone to crash. Keeps trying to create secure connection and then just keeps refreshing until my phone crashes what a waste of time.
Free?
by Rick40475 on 2019/02/11 05:01
I tried to file for free then using the cheaper $19.99 plan. It pushed me to the deluxe plan and I couldn’t return to change it. So I used H&R Block for free and got $40 more back. Not to mention I didn’t have to pay the $80 that TurboTax was going to charge me. So that was $120 swing by using a competitor. I like the TurboTax app better though.
Awful Fee’s!!
by Button513 on 2019/02/11 04:35
I was only to get a couple hundred back and your fees took almost half of it. I’m the easiest status to file and yet the fees are over 100 dollars. I am filing elsewhere just because I don’t want you getting my money after the FALSE advertisement of “ FREE FREE FREE”!!
Child tax credit
by Beware...Heresy promoted on 2019/02/11 02:15
Turbo tax gave me $500 for my child age: 1 1/2 for the child tax credit. This should of been $2000 but no matter what info I put in nothing changed. Went to use the H&R Block app and no issues with getting the $2000 child tax credit. You lost my business on this one and my recommendation. Also unless you want to pay to get real help, they have you post you question to be answered by other customers... I received an email to answer a question from another customer about an issue relating to mine... how about you do your job and help your customers out.
Not Worth It
by aal1998 on 2019/02/11 01:22
Though the app walks you through and makes the process easy, they charge an unnecessary amount of fees. Because of this, I went to see if Credit Karma tax would save me money. They charged $0 fees, whereas TurboTax was going to charge me over $100, and they got me over $1000 than the estimate TurboTax gave me. Will not be using again.
Stop saying it’s free
by Desilennay on 2019/02/11 00:52
I’ve been using TurboTax for years because it was free. This year they wanted to charge me $40 just to be able to add Student Loan deductions. Nope. I switched to Credit Karma where it was actually free (with audit protection). I don’t think I’ll ever switch back.
Maybe it’s just me
by zakeel O'speel on 2019/02/11 00:19
Trying to just launch this app takes about six tries for it to actually load anything then all it does is continuously cycle through the login screen an optional search engine update screen and a review tax refund screen, none of which actually does anything and if you try to click anything it just doesn’t do anything, I may have just gotten a buggy download but this is my experience so far, hopefully this helps
Garbage For Tax Returns. DONT USE
by faded325 on 2019/02/11 00:03
Not only did they say my basic return wasn’t basic, they wanted me to pay $80 this year to file fed and state. Previous years I was foolish enough to pay them $60 for this return. This year my return was smaller and now TurboTax wants more money? I hope intuit goes out of business. Worst company ever. They even lie on the government website saying it’s all free. GO WITH CREDIT KARMA, IT’S ACTUALLY FREE AND I PAID NOTHING THIS YEAR TO FILE.
Super glitchy
by Dirty501 on 2019/02/10 22:49
Slow doesn’t load right
Credit Karma
by Chricksterr on 2019/02/10 22:46
Credit Karma
Amazing!
by Maddisonx19 on 2019/02/10 22:14
I’ve never had an easier time filing my taxes than I did using turbo tax! Usually apps don’t impress me enough to feel the need to leave a review but this is definitely a must! Any issues I had with filing they walked me through the steps on how to fix it so there was never any confusion! And the fact that it’s free makes it that much more worth it! Highly recommend, thanks turbo tax!
Not Helpful
by lord-of-tays on 2019/02/10 18:33
This app required me to pay close to $200 in fees just so I could get a $24 deduction. I literally lost money because the app did not allow me to decline that deduction and take a standard instead of itemized for their deluxe benefits. I’ve used TurboTax for 5 years, and I never will again. I’m livid.
IPad version does not work
by JazzVM on 2019/02/10 17:52
There is no OK or Next button on the iPad so you can not get past the first question. I assume it is designed for iPhone portrait mode or for web and that the button is somewhere outside of the screen area for iPad. If you are planning to use this on an iPad, try another app.
Wish I could do 0
by IrritatedNene on 2019/02/10 15:10
Turbo tax isn’t free. I wish you’d stop advertising it is though it is. It’s never been free.
Serious issue for Iphone 8plus
by Neuronic Analysis on 2019/02/10 05:20
The app is missing next button when entering info. When checking for help it asks money money money. I already pay to file return and do not need a live advice just a way to find this next button!!!
Pleasant experience
by Randombott123 on 2019/02/10 03:24
My first time filing taxes by myself and it honestly was the easiest thing I’ve ever done!
Scam DONTUSE!! H&R much better! And free!!
by St3phan13s on 2019/02/09 23:55
I was forced to pay for the premium version prepared by myself for $110 after fees and taxes. Only to get screwed over!! Support included??!! Haha from virtual people sitting at their own home reading off the same FAQ page I just read off of online! They didn’t know anything more that I couldn't find myself. Then I got an email saying ACCEPTED!! With a picture of thumbs up. BUT...in very small print it says I need to mail in a form! WHAT?! That defeats the purpose of E-FILE! Never have I had to mail in a form...WHAT FORM?? Email doesn’t specify much details..customer support has no idea?? Why did I pay $110 WOW!!..I don’t even have a printer at home anymore. NO WHERE ON WEBSITE OR IN APP DOES IT SAY TO MAIL ANYTHING! But in the very small print of the tax papers and email. I have been doing my bf own taxes for years I had always did my own with H&R Block. (Never paid or had to mail anything w/H&R) But got tired of going back and forth between sites. And thought it would be easier To do mine on Turbo...hahah BIGGEST MISTAKE!! Biggest HEADACHE!!! My bf taxes is very simple took 20 min to do not mine I should have stopped right after the first headache in the first 30 minutes. I claim our daughter and EIC & head of house. But somehow it filed as single and doesn’t send in the rent certificate electronically....so why was I forced to pay $110 for the premium version? Oh I had an extra tax form that turbo didn’t cover under the free or the $20 plus version...I had already waisted 2 hours and was just beyond frustrated so I just paid. Thanks for NOTHING!
Missing Next and Back buttons
by 55NFKE on 2019/02/09 20:28
Every page is missing next/back options. There must be a bug. First tried the app on my iPhone then on the iPad, both platforms don’t offer next or back buttons. I can’t complete my return.. will be using the website version. Major buzzkill.
Super easy to use
by PostmanLouie on 2019/02/09 20:21
Very easy, simple and fast to do...way better than going to a physical location and getting you’re taxes done...I should have been using turbo tax years ago
Terrible App will Scam you out of your money
by slamdunc420 on 2019/02/09 19:45
I tried to file 4 simple W-2 forums but the app forced me to file only one of them and rufused to let me go back and add the rest of my W-2s. They will not give you any live help unless you give them 20 dollars. No option to cancel or edit your W-2 before its filed.
Beware, hidden fees, BAIT & SWITCH
by I hate Retail & macys on 2019/02/09 18:41
Used this tax service before over the past years and they have gone down hill. Hidden fees and the constant up selling. “At least your taxes were free.” No, their not! It’s always you need to upgrade to this package, you have have a mortgage, you have a HSA (health savings account), you have student loan interest, always up selling and at the end you’re only getting an extra $56 back because of the tax credit, the service they offer you ends up costing you $159.96 Was it worth the upgrade. No, it’s cheaper to leave that credit on the table. Their system won’t let you back out and go back to the free edition. Will no longer be using your service nor will I tell others about it, oh maybe I will, tell others how deceptive YOU are when at least your taxes where free. You want a 5 star glowing review, you have to upgrade to that package, it will be $39.99, then another $39.99 to have it pulled from your bank and transferred to my bank. At least I’m telling you up front, more than you do. Oh, one more thing, I will not reach out to you on any social media platform. You tell everyone to reach out to you on some social media, did those social media’s file my taxes, did I pay them to it. Maybe social media should file my taxes instead of you. Just look at how you responded with any and all complaints from service to cost to how unprofessional you are. “Reach out to us on... we’re sorry for...” You are sorry, a sorry excuse for how to conduct yourself.
Awesome!
by Torguga on 2019/02/09 18:34
It said it was free but I saw it charged me 40$ for federal lol But I don’t care cause it’s free money feel lucky at least the government even give u taxes return. cheap foools and I payed 20$ for a better version so that’s 60$ but i don’t care it seems fine to me rather then just go to a person and be charged 125$ or more plus who knows if they get charged the 40$ from the federal for filling it too from our taxes and apart from that still charge 125$... I filled my taxes with this app and everything seems good they accepted my taxes now I’m just waiting on it to arrive to my checking account 😁 I’ll give it a 5 star when it arrives I’m getting 1300$ who cares if I have to pay 20$ for an upgrade of the app I don’t have to but I did and 40$ for federal I would just consider it as appreciation for making such a easy app to use and so good. I’m a part time worker a student and I feel like I’m getting so much taxes like who cares if they take 40$ out of 1300$ like bruh why y’all so cheap so many people giving bad review just for 40$ that the federal charges. The rest is up to you if u would like to upgrade to better version and pay more.
NOT FREE
by Ayeeeee!!! on 2019/02/09 17:53
Turbo tax is a scam
Bull$hit
by it $ucks on 2019/02/09 17:40
Was filing my taxes, a screen came up saying that if I upgraded I qualified for $600 additional tax return. Upgraded and it told me I didn’t qualify but wouldn’t let me downgrade again.
Horrible experience
by Jonnyhenn on 2019/02/09 17:00
Customer service hung up on me every time I called. One girl asked for my name then hung up. Others picked up and hung up. Don’t recommend this service. Was my first and last time trying you guys out. Will tell everyone to not bother with you guys.
Absolutely unusable
by Habib21 on 2019/02/09 14:06
The interface is completely unusable for much of a normal return. This app is full of dead ends where one is sure that there should be a box saying ‘next’ or something like it, but there is noting and no way forward. I am sure there is no way one could complete a tax return using only the app.
Doesn’t even do it right
by Fernandaruiz12 on 2019/02/09 06:32
All those 5 star ratings look fake too 😂
Super easy! My federal tax was accepted in 5 minuets!!
by Agogo2 on 2019/02/09 05:09
Can’t believe how easy and affordable my tax filing is this year. No more going to private tax preparer.
Can’t enter w2 in mobile
by benjaminchodroff on 2019/02/09 01:40
Entering employer ID and there is no option to click next - I’m stuck! Must be a bug
Horrible app
by Griyfyifuyfuyvuyvuyv on 2019/02/09 01:34
They just love to charge you
Ripoff
by Iberg34 on 2019/02/09 00:24
Spent my valuable time filling out all of my tax information and was prepared to pay the $39.99 just to get it over with. I then see 3 separate charges of $39.99. For what? I did all the work. I’m taking my business elsewhere.
$120 just to file and $50 more if you have any questions Fees fees fees greed greed greed
by dejayyy96 on 2019/02/08 22:06
They charge $39.99 to file federal $39.99 for State AND A $39.99 FEE FOR PAYING THE $39.99 literally a fee for paying a fee. So 3 fees of $39.99.Just greedy and if yo I want any help or have any questions THEY CHARGE $50 MORE!!!! So they charge $120 just to file and if you want any help they charge $50 more
TurboTax made filing easy, but the barrage of messages won’t stop
by W. Thomas on 2019/02/08 21:01
I used this to complete my taxes. They’re done. Complete. Easy peasy! So simple. Took minutes. But I still get push notifications “the IRS is accepting returns! Get started now,” Emails. “Here’s your login, get started on your taxes!” If you can figure out my taxes so quickly and easily, why can’t you figure out how to mark my account as “done, let’s not bug him until next year”?
Scam
by Antazma on 2019/02/08 21:00
Bait n’ switch, this app is a joke, and I’ll make sure I tell my guys not to even waste their time with this.
I’ve been using turbo tax for 6 years
by MPBISCOOL on 2019/02/08 19:05
However this is my first year using the iPad app. It was much more quick and painless than I thought it would be! Admittedly I’ve been putting off doing my taxes but this made it super easy!
Scam - lies
by kelw1961 on 2019/02/08 18:45
No direct depot options- got unemployment so had to pay at least $40 to get that added to my federal taxes do amount would be accurate, then my local state income would be taken care of then charged like 78.98 BEFORE TAXES FIR BOTH STATE & federal. They have a rebuttal for state tax charge like so many states don’t have that tax and employees etc but everyone who pays to file federal don’t get charged for state so??!!!! Can’t speak to anyone with out upgrading packages Scam
Misleading
by Keikoalisha on 2019/02/08 14:40
Not sure why it is advertised as free if it charges you. Saw an add where it said federal AND date are free. I was charged for state. Don’t care to pay 40 to upgrade if needed. But I had to pay another 40 to file state too? And it is advertised as free. Then I paid ANOTHER 40 for them to take the money out of my refund. I’m sorry I don’t have $80 dollars sitting around for me to pay the charges right away, especially since for half of them I shouldn’t have been charged in the first place. Might as well have taken it to a tax place if I’m gonna spend that much getting them done. I have used turbo tax for years and I’ve never had issues but this year it was INCREDIBLY expensive for a company who keeps boasting about being “free.” I will research a different method to do my taxes next year.
A big yes.
by Rudbdhsbx on 2019/02/08 07:20
Used TurboTax for the first time filing my 2018 taxes and it was so easy and fast. I would especially recommend this for people like me who are young with a very simple tax situation (not married, no kids etc). From the day I e-filed, it took only 11 days for both my state and my federal refunds to be direct deposited into my bank account.
Default pricing
by frankyj12 on 2019/02/08 04:21
Easy to use, however sales strategies are force in to you whether you need to upgrade or not TurboTax decides for you.
Beware support won’t make anything right leaving us unjust
by watersidegerms on 2019/02/08 02:25
Beware support won’t make anything right leaving us unjustified with unprofessional.so i was do my taxes I doing my taxes a i accidentally tap the assistant instead free do it you self well this app won’t allow you to go back So options is to go forward well they charged me $53 for nothing I can’t get my tax info login so so support says they won’t refund me nor help me fix this issue so good luck people don’t make a mistake in this app because it will cost you you’ve been warned...
TurboTax free file not working on app
by Bherzb0987 on 2019/02/08 00:17
When trying to start my free federal tax returns, app keeps redirecting me to update my browser... while in the TurboTax app. Not sure if this is a bug or a “feature”
F turbo tax 😤
by NiggaPlz369 on 2019/02/07 23:21
Used turbo tax for the last 3 years and they seem to always charge me more each year even though it’s supposedly ‘free’ tried everything I could to not pay but it refused to let me continue without paying $124! Do not use this! Next year I’m filing with H&R Block for sure!
Bait and switch!
by nloveland26 on 2019/02/07 22:45
They claim it’s free but force you to spend $40 to qualify for certain deductions and then charge $80 for state taxes and to direct deposit your refund!! Used TaxAct.com instead and it was easy to use and actually free
Scam
by Dee4three on 2019/02/07 21:07
Not free anymore !! Don’t waste your time.
NOT HONEST!!
by Kekededede18 on 2019/02/07 19:02
I’ve been using turbotax for years & it was all well at first. I was filing my taxes on the app this year & all of a sudden the “Deluxe Version” was required. I was okay with paying the lil $39.99 but at the end somehow it was talking about “with taxes and fees” which they did NOT show what the taxes/fees were for, the total came out to $119!!!! That’s a rip off & they know it!! They should be honest about prices upfront! VERY DISAPPOINTED!!
Sneaky excess fees
by Phuq Ya on 2019/02/07 18:13
When i filed my fed and state, TurboTax said my total would be $40 for each. $80. Fine. Sounds good. I agreed to have it deducted from my refund. I got the refund today to find that $130 was deducted! I emailed customer support and they said “oh well there’s a handling fee for our third party partner”. Would have been super cool to know that and not get charged $50 more than i was told it would cost/what i agreed to. I am so disappointed. I’ve used TurboTax for years, but because of this i will never use them again. This is unacceptable and dishonest.
Flipping Awesome
by Destinisawesome on 2019/02/07 17:08
I don’t normally write (good)reviews but it doesn’t get much better than this. Simple easy and fast. Dang y’all should put me in a commercial
Review
by Geminikitsune on 2019/02/07 16:14
I have submitted my taxes four times in the past two days and I keep getting an email that my date of birth is wrong. The app directs me to a website where I had seen I made a mistake and then fixed my date of birth. However the next two times I’ve submitted my e-file it’s been rejected because my date of birth is still apparently wrong. I can’t go back and look at the many pages I had to review and double check where my date of birth was placed. There IS a link in one page during a brief pointless revision but it fails to connect EVERY time saying there is an error. I have just submitted my forms again for the fifth time and if I get rejected again I’m just gonna go back to the agency that I went to last year because they know what they’re doing and how to do it right. I know what all I have to look for but this app isn’t helping me at all, it’s just wasting my time. Well, I was rejected again not long after I posted this review. I will never use this app or any affiliates again.
Felt like a scam
by Ariel Nox on 2019/02/07 16:12
Told me for free at first then told me it only cost me 39 usd then you told me since it’s three paper work so 39*3=117+2tax=119. I feel like I was scammed and robbed. I will not use this again. And be ready for them to squeeze money out of you at the last minute. It’s definitely easy to file your tax through this app. But the design makes me feel cheated. Very unsatisfied.
Does not accurately tell what you’re paying for
by Disgruntled by Taxes on 2019/02/07 15:18
When I paid for the deluxe version which is about 40$. It was not conveyed that I was paying 40$ for each state return as well as my federal return. Which is about 160$ for 3 states and fed.
Doesn’t work if From NY
by barlowboy73 on 2019/02/07 14:42
If you are either from the state of New York or just moved and still have a New York License Turbo Tax does not work. NY license have a document number on the back that is required to finish filing your taxes. This is fine as the document number is easy to find, however TurboTax has NO PLACE FOR TOU TO PUT THE NUMBER. Also you cannot speak to a living person unless you pay them money. Turbo Tax is a scam and I will never file with them or even attempt to ever again. I called the “help” number so many times that the stupid robot won’t even take my questions. If you are from NY or have a NY drivers license you cannot use this program. TurboTax @ me.
$300 is missing
by vinsan2019 on 2019/02/07 13:44
My refund is $300 short for some reason and this after they took out the fee and plus the advance. So they took an additional $300. BEWARE
App closing
by Neiimii18 on 2019/02/07 08:41
I keep trying to open the app and it just sends me to go online then when I hit cancel it signs me out for the first time having it I dislike it I thought it would of been a better app so sad I can’t even open it
Horrible horrible horrible!!
by Luckycharm7878 on 2019/02/07 08:16
I can’t believe turbotax changed so much. Last year I was so happy filing my taxes for FREE because it says “FOR FREE”, but now, I would have to pay $119???? Are you serious? The worst part is that they don’t explain why. Delixe fee? New York return fee? Fee because I wanted them to take from my refund? WHAT?!??? I’m sorry but you guys are a fraud.
At first it was the surprise price but now it’s the help support
by TheJakeRate on 2019/02/07 02:48
Trying to get answers to the prices by using the SmartLook feature they have for the first time. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. TurboTax was acting like my issue was resolved. But it never was. It’s like I only explained the problem to David and he just listened and did nothing. Pretty unprofessional if you ask me. I’ve never experienced this type of Customer Service in a long time. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on TurboTax. A feature that they advertise on TV as a helpful tool. That’s scary if you ask me. Because this thing doesn’t work. TurboTax you should be ashamed of yourself as a company. If this is how your service is I’m doubting you’ll even be bothered to see my honest survey that you had no problem sending me very quickly. But since I see you responding to people on the review app feel free to keep reading because here’s my survey: You didn’t answer my question, the person didn’t have his face shown, he didn’t help me at all or reach out to me after the fact (even though I gave him my number), and no I would not recommend this to my family, friends, employees, heck my worst nightmare.
Annoyed, frustrated, disappointed
by Tippadee on 2019/01/27 02:58
The last two years I had to have my taxes prepared elsewhere, but for more than a decade before that, I used TurboTax and was always really happy at the ease, convenience, and minimal cost, so I didn’t think twice about returning this year! TurboTax used to cost $0 to maybe $40 a couple of years ago. Now the service they advertise in this app as “free” cost me $125 total (although they have not presented me with a receipt or a way to verify this as of yet, so who know what it will be down the line!). The worst part is they weren’t open about the charges along the way or remind you of your costs or what certain tools you have to purchase, so if you work on and return to your return, good luck remembering why you’re being charged for anything! They also don’t openly present alternative cheaper methods, they present the option like you don’t have a choice while still advertising FREE (I did not want, need, or choose PREMIUM SERVICES but somehow ended up paying $40 for it), they don’t let you change your mind or adjust your “order”, and I still don’t have a receipt to verify anything, nor is the information present in the app to verify. Proceed with extreme caution. EXTREMELY disappointed with the cost of TurboTax this year and will think twice about using them in the future.
Awesome!
by Torguga on 2019/02/09 18:34
It said it was free but I saw it charged me 40$ for federal lol But I don’t care cause it’s free money feel lucky at least the government even give u taxes return. cheap foools and I payed 20$ for a better version so that’s 60$ but i don’t care it seems fine to me rather then just go to a person and be charged 125$ or more plus who knows if they get charged the 40$ from the federal for filling it too from our taxes and apart from that still charge 125$... I filled my taxes with this app and everything seems good they accepted my taxes now I’m just waiting on it to arrive to my checking account 😁 I’ll give it a 5 star when it arrives I’m getting 1300$ who cares if I have to pay 20$ for an upgrade of the app I don’t have to but I did and 40$ for federal I would just consider it as appreciation for making such a easy app to use and so good. I’m a part time worker a student and I feel like I’m getting so much taxes like who cares if they take 40$ out of 1300$ like bruh why y’all so cheap so many people giving bad review just for 40$ that the federal charges. The rest is up to you if u would like to upgrade to better version and pay more.
TurboTax is going downhill
by Sarah R 2018 on 2018/04/13 18:25
I originally used TurboTax in 2015. It followed by the IRS saying my information was obtained and steps to follow. From talking with other individuals and research, it sounded like this happened to TurboTax users. I switched to a different company, TaxAct, to complete my 2016 taxes. I returned to TurboTax in 2017 as it sounded like more security was in place and they had the flexibility of mobile filing. For someone who doesn’t have a working computer, this was a great option! Unfortunately, upon filing, the IRS rejected my information since I did not provide information from the previous year. TurboTax did not highlight this from the get go, but they had to problem requiring me to sign up for several other fees - the site required me to sign up and when I pressed the back button to go back to review my options, it kept refreshing the page until I agreed to the fee to continue. For me, TurboTax is not there for its customers and is not seeing the big picture - making filing taxes easier. I guess at the end of the day when I talked to a representative, my understanding is Fool me once, shame on you. Fool me twice, shame on me. I would suggest looking into another company, since TurboTax is not like it used to be.
Demanding a refund!
by VampireKitties on 2018/05/13 15:18
Had so many bugs not fixed on tax day. I had used it months earlier to get an idea of what my refund would be but when I found out I would owe money I decided to wait until I had the money before filling. On tax day it said I owed $0 and refund was $0. I got all the way to the end and it said I was ineligible to digitally file my Federal and would have to print it off and mail it to the IRS instead!?? Every time you clicked the link to print the federal the app cycled you through the last 2 or 3 pages. I was unable to file AFTER I already paid $107 to TurboTax! I didn’t have time so I started over with the H&R app instead, was easy accurate and not glitchy as heck. I called my bank immediately to try and cancel the payment but was told because I couldn’t go to my bank that same day I’d have to work with TurboTax to get my money back. I’ve been trying to research how to get my money back while I wait till Monday when their call hours are. From what I’ve read you can’t get your money back from TurboTax after it’s already been paid. I’ll be demanding TurboTax repay me the $107 I paid to file. Wish me luck and never use TurboTax; it’s honestly easier to do it by hand.
Never using TurboTax again!!!
by JaimeDavis1402 on 2018/02/05 17:07
If I could give zero stars, I would! I finished my return and when I went to e-file, and it told me that it could tell that I used a different account to file last year. Which is completely accurate. My ex-husband and I used his account to file during our marriage. It then told me that in order to verify that it was indeed me trying to file my taxes, it prompted me to log out and log into the account that was used to file last year’s taxes, so that they could verify last year’s AGI. I was then forced to contact my ex-husband to get the log in information. I logged into the account the account and then back into my account, but it still said that it had to verify my AGI. Why can’t I just input it myself?!?!? I looked in the helpline, but nothing was even remotely helpful. I then resorted to calling customer service where I was informed I would be automatically upgraded and charged FORTY FREAKING DOLLARS for trying to get help!!! I then changed my filing method to file by mail where it took me to a screen that only had a link to change it back to e-file. I still have not been able to file my taxes...four days later.
Used it for years!
by gmajules17 on 2019/02/05 00:04
I have used Turbo Tax since 2003. I have never once had a problem and it helped me with the most complicated tax issues. I have always felt safe, secure and accurate when filing my taxes. Especially needed the help when I became a widow and then disabled. I recommend it for my own children and have also helped many many friends do their taxes via Turbo Tax when they felt they needed help. I also felt more in control of the information I was submitting. Not to mention, the education I received from using Turbo Tax regarding the tax laws and what I am legally allowed to claim when recognizing work, childcare and health expenses. This app automatically downloads your W-2 from the payroll department from your employer if that option is available and your job uses a major payroll provider. I enjoyed the experience learning how to do my taxes on my own. Very simple, fast and extremely accurate.
Going down hill?
by richandjayyyyy on 2018/02/03 17:42
I’ve used this app for filing all the time. It works great. They never charge me. Thus time I was not charge but i didn’t understand why all my information wasn’t there like the year before. That didn’t bother me, i have lots of patients seeing that i work in a mental hospital. The thing that bothered me was the camera part. The previous years it worked perfectly fine. It didn’t mix up numbers or anything. But this time apparently the camera couldn’t get numbers right. For example switching a 9 with a 0 or switching a 8 with a 3. Thank God I have patients and I made sure everything was correct. I had to redo numbers because the picture had changed them. I was better off not taking a picture at all. And also I noticed at one point it didn’t put my numbers in a box, I was shocked. But it’s okay, I still got them done. I don’t know what’s going on with Turbo Tax but please fix it because i do recommend Turbo Tax to people.
Fast and Easy
by Carebearclg on 2018/01/28 18:47
TurboTax was so easy and fast to use. I went the free route wasn’t charged a penny was kinda bummer having to enter in all my info again wish they’d let us do that without having to pay but can’t look a gift horse in the mouth and I did the pic of W2 and it worked great! So can’t complain about having to enter everything in lol I used this program last year and never had a problem simple easy to use and walks ya through the whole process and I’ll use it again next year!! I used H&R Block for years always paying the money for CD and stuff so glad I gave this a try! Didn’t have a problem using it and as long as ya go through each step and pick the program ya want you don’t get charged a penny😃 I recommend this to everyone even first time do it yourselfer’s lol it simple and guides ya through without a problem!! And ya can do it free and even efile free! Thanks turbo tax!!
Just like the TurboTax you are used to
by gadgetie on 2019/02/07 08:04
Not sure why there are so many negative reviews on this app - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the TurboTax Deluxe web version for many years. Out of curiosity - I decided to try this app. I was skeptical due to the bad reviews, however the app was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with this app. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience.
Great app if you have simple return to file
by teenytalea on 2019/02/01 02:53
The user Tipadee must have not paid any attention while filing. This mobile app is really simple to use and if you have simple forms to input, like W2s, you don’t need any help. It was completely free to file both my federal and state taxes and to set up direct deposit. It prompted me to upgrade often, but it seemed to be clear that you would be paying money at that point if you do and still allowed the free option. You can’t get 24/7 chat help or import stuff with the free option, but again, if you only have w2s to file this is not a problem. I’ve been using TurboTax for years and have not once had a problem, just make sure you have all the info correct and pay attention to the upgrade prompts so you don’t accidentally agree to them if you want to file for free.
Overall Good App (this is more a review of the service then the app heads up)
by Jdc20181 on 2018/01/27 14:08
This is a review of the service not all about the app. The app is fine, for the most part. Turbo Tax was easier than H&R Block I tried with them first it kept crashing (the web app) and giving an error message, I had to delete my account and re-sign up to downgrade (clicked the wrong option and no easy way to go back!) the help links don’t work to downgrade but they worked 🙌 perfect for upgrading! TurboTax was easy, and Faster didn’t ask a bunch of stupid questions only what is necessary, it looked as from a developers stand point that they put much more effort into a modern application with TurboTax they don’t Spam you with upgrading, AND they seem to have more features! The mobile app is nice also but isn’t much more than added bio-metric support (Touch ID). They should have better design for the app but that’s only as a developer opinion it works fine just its one of those things lol. Overall it’s a good choice, and reliable. Recommend for anyone starting out if you have a complicated situation E-Filing isn’t designed for you unless you want to spend an abundance of money, most places don’t charge to do your taxes up front and only take a small fee if any if you go in person. For me E-Filing is economical.
Upsell Overkill
by Nushmut on 2019/02/02 13:19
I’ve been doing my taxes through TurboTax for several years, and I was eager to use the app to input data from the various forms as they arrived. But I think I’m going to try another service this year. The price is what it is, although it looks like the only reason I’m having to use a paid tier is because of my student loan interest form. That’s not the big issue for me. What’s been particularly upsetting have been the constant interruptions to upsell me on MAX benefits. I’ve dismissed that ad dozens of times already, and it seems to reappear every 2nd or 3rd page I swipe through. One would think that seeing a customer respond ‘no’ to an ad that many times might establish a pattern and lead to the ad being fully dismissed until the final review section. I understand that they just want more of my money, but I’d prefer to spend that money on supplies for my classroom. I’m probably going to end my usage of the Mint product as well and use a different budgeting app. This app is a basic replication of the mobile web interface, but offers little else that’s unique. Touch ID integration is nice, but that’s table stakes. (And my login is 1 tap and a Touch ID scan away when in Safari, so it’s not that much more convenient) Even though I’m basically ready to file my taxes, I think I will be trying another service this year. There is a clear decline in respect for the customer by this company.
Review
by Geminikitsune on 2019/02/07 16:14
I have submitted my taxes four times in the past two days and I keep getting an email that my date of birth is wrong. The app directs me to a website where I had seen I made a mistake and then fixed my date of birth. However the next two times I’ve submitted my e-file it’s been rejected because my date of birth is still apparently wrong. I can’t go back and look at the many pages I had to review and double check where my date of birth was placed. There IS a link in one page during a brief pointless revision but it fails to connect EVERY time saying there is an error. I have just submitted my forms again for the fifth time and if I get rejected again I’m just gonna go back to the agency that I went to last year because they know what they’re doing and how to do it right. I know what all I have to look for but this app isn’t helping me at all, it’s just wasting my time. Well, I was rejected again not long after I posted this review. I will never use this app or any affiliates again.
Not so much this year.
by DocRobertsonMD on 2017/10/16 19:58
Years past I’d have been fighting mad if anyone told me there was a problem filing with TurboTax. This year, not so much. Finishing 2016 taxes and have found it to be excellent as expected right up to the very point of reviewing the return, fixing small errors and actually efiling. And, as in past years, I found customer support extremely, superbly helpful, polite, and a pleasure to work with. ( American businesses, take note! I can’t think of another company that I do business with that I can heap praise on customer service, but I can and will TurboTax!) However, to actually efile, I was getting error msgs that page can’t be found, blank pages, lock-ups, etc. to the point that I had to complete my return and efile with the iPhone app. Got er done, but by hook or crook! (Should I say “crook” when it comes to taxes??? lol!)
No different from going to a person
by ComptonPZ on 2019/01/29 03:25
The one and only benefit of using this app is that you’re doing it on your phone, so you don’t have to go out to an office. And, to be honest, you may as well go to an outside service. It isn’t free. They tell you it’s free. They give you an option to choose the free service. Then, when you’re at the last step of filing, the app tells you that you have to purchase a $60 upgrade. This upgrade gives you prompt access to your previous years tax returns and I’m really not sure what else. So, now with this “deluxe” service you’re forced to purchase, you have to pay for the previously free federal and state filings. How does that even make sense? I pay for an upgrade so that I can be charged for something you offered for free? And this isn’t the only package/upgrade it tries to sell you. I’ll never be using this service again and I’ll be telling people to skip it. At least when you go to a tax preparer your fees aren’t masked as specials.
YALL FILE FREE W/ CREDIT KARMA
by Ccccss on 2018/03/16 06:45
You guys didn’t guide me in the right direction whatsoever. My entire tax return got screwed up because it was so UNCLEAR what they actually needed. The Obamacare/medical insurance thing is such a crap show, it ruined my taxes completely and I had to amend with a different company. I’m extremely unhappy that TurboTax is going to automatically be taking $30 out my account next month because my federal never came in due to their crap service. I have no money to begin with. I’m on maternity leave without pay and you’re literally about to take half of what’s in my account for your mistake. I have an infant. I needed that return. You, As a company need to understand that there’s people that rely on their tax returns. Nobody has time for errors like this because you failed to disclose. I’m so disappointed. I’ve been using TurboTax for the last few years. Last year it failed me and this year it was a big FAIL again. Never again. There’s a reason why we lay good money for good taxes. Goodbye TT.
Stupid, unhelpful and all around a waste of time.
by Derek Nathan on 2019/02/02 01:21
I was excited at the idea of saving money this year instead of paying for a tax service. Instead I find myself having wasted most of an afternoon attempting to file my taxes for the first time this way. It’s supposedly supposed to be easy, pain free and FREE FREE as the commercials boast about. I cleared and restarted THREE times. I’ve had the same job for a couple of years now. I’ve always gotten money back for a refund. But this year thanks to TurboTax, despite having the same job and literally NOTHING changing, the app and its “100% accuracy” kindly informed me that for the first time ever, I OWED money to the government. $243 to be precise. The first time before I cleared was nearly $1,000 if you can believe that. But get this! Thanks to the accuracy and helpfulness of TurboTax, I’m STILL getting a refund. Can you guess how much? A whole whopping $16 refund! That’s almost enough to buy dinner. I will not be recommending this to anyone. If it ain’t broke, don’t fix it and TurboTax is CLEARLY broken. I’m proud to say that if I could give this app a rating of zero, I would. A lot of people looking forward to getting there refunds to help with expenses. And at first YOU expect ME to pay nearly a months worth of pay TO the government? THEN you insult me by telling me my refund is only $16? When in the past it’s been considerably more than that with NO money owed. Ridiculous.
PEOPLE STAY AWAY!!!
by Jk5x5 on 2018/02/08 07:39
On Tv and Adds its a 4-5 Star add but it’s not!!! I got scammed after doing the work online and this has happen to other people too if you do the research, I filled threw turbo tax, took 20min, everything went good and seemed accurate, now for my returns I was suppose to get 1200 back, then I couldn’t figure out why it wasn’t going threw and not giving me information if it did so I let it be, then later I got a random email from “1800 tax team pro” thinking it’s from turbo tax and it wasn’t then got tricked from using another party that end up charging me 350$ to get my taxes. Because of lying Turbo Tax somehow 1800 tax team pros got my information from them then lured me into a wrong tax preparer which I rather go to a local preparer where I live that will charge me 80$ rather than 350$. Thank you Turbo tax for lying about being simple and cause of it I can’t get my full refund this year and now some random dude that lives 10 states away from me has most of my information.
Very Disappointing
by NH Tax Payer on 2018/03/24 19:50
I am a long term user of Turbo Tax and have been generally satisfied using either the cd-rom version or the online version. The latter is significantly more expensive than the former for the same basic tax form preparation, but it has prepared the form accurately. For 2017, I entered all data into the appropriate fields, checked the commas and decimal points, and completed the review. All through the process the tax bill was over a mIllion dollars (!) which I thought might be corrected after completing the final review. It was not corrected. A phone call to TurboTax failed to produce a corrective action or steps and I was told I would have to pay an additional fee to speak to a tax specialist. The person I spoke to could not explain to me how to clear all the fields so that I could start over, hoping that would get me to a completed, accurate return. TurboTax has failed to produce a user friendly, accurate tax preparation process. Very disappointing. I will not be back.
Stay away - bad math
by ida wanna use a nickname on 2019/02/06 19:45
I have an exceedingly simple return involving 1 person, 1 job, and one standard deduction of 12 grand that it very definitely did not apply. It's simple math. I won't trust a tax service that can't get that part right. But more telling is the response to the staggeringly varied types of customer complaints written in review of the app - and how those complaints are addressed - and not addressed by the developer. For example multiple people complained about being very obviously tricked or manipulated into paying for things they didn't need and hidden charges, but the developer always responds to these very valid complaints about shady business practices saying that the person should go to the Facebook page or get apple wallet. It reminds me of trump! Deflect! What about Hillary! I am confused as to how they do the ratings since so many people are giving this one star, yet it rates at 4. Must be the old version. Believe the many many negative reviews.
Unbelievable
by Killer8972957 on 2019/02/02 22:57
I have used TurboTax for 7 years now. I will now NEVER use it again. I have never experienced Any problems until 2 years ago. Granted last year’s issue was a problem with the state, but TurboTax was unable to get around it and because of this, wanted me to pay $1,500 instead of refunding me a couple of hundred dollars. This year, I have moved to a different state. I worked in Rhode Island and Massachusetts and have just moved to California now. I completed all of my tax forms and tax breaks and everything. I always looked forward to using their “Free” service, but I was unable to do so this year because EVERY corner that I stumbled around was “UPGRADE TO DELUXE NOW” Of course I ignored every advertisement. But once I was about to File, I was prompted one last time and was told that I was Unable To Continue without upgrading to Deluxe due to an issue with my address. So I went through the whole Process of clearing all of my information and re-inputting Everything Manually to insure all of my information was correct. I get back to that page of TurboTax (on the app AND the website) and it gave me A COMPLETELY DIFFERENT REASON as to why I was unable to continue without upgrading to Deluxe. I quickly signed out, deleted the app, and came here to warn people not to use TurboTax because the whole thing is just designed to steal your money.
What is everyone complaining about?
by Nola Kelly on 2018/04/15 16:16
I’ve used Turbo Tax for years. I was thrilled to try the app since my laptop has seen better days. It was easy and quick. The fees were the same as they’ve always been from what I can remember. I mean my tax situation is pretty simple. I have to use deluxe due to some 401k deductions but I feel like if I actually went to someone to get them done it would be way more expensive. I love that I can use my Apple Pay, it’s super convenient for me. I had my files emailed to me so I can just save them to my computer later. I also love how they keep all of your files from past years. I would totally recommend this to anyone who has a fairly simple tax situation.
Military User Friendly
by marrytiffany on 2018/01/30 08:45
I have been using TurboTax from the website for years, and the app makes it even better. As soon as I start getting my tax documents I update the information and can pick up where I left off wether on my Mac, iPad or iPhone. I usually just input the numbers from the boxes on my forms but I have used the camera to take a snap and it did it for me. What made me a loyal customer is that it breaks down every box for me that I may be unsure of, especially once I started having to itemize. Without leaving the page and having to do research, it explains my non-taxable pay from combat/hazardous zones and helps guide me. Definitely makes things easier for me.
Can’t get it to work
by Tchau1111 on 2018/02/04 05:36
So I was planning to use turbo tax to file my tax again for the 4th year. I don’t mind paying for the service because I do end up getting more money back. Some how this time around I try out the apps on the phone and everything seem to work like how I expected but when it comes to getting a live help, it takes about 10 mins to wait to get someone to help and than when it’s time for me to accepted it they say something wrong. I did this 3 times now and it’s all the same. So I decided to get a call back and of course 15 mins later they call me but again it disconnected me when I hit the number 4 like they said if I still need help. So now I’m thinking I need to go find me a different tax services and file with them since this is not going like they advertise. I’m willing to pay for the service but I’m not getting the full benefit like they say they have.
Free=$120
by Kool-aid pro co on 2019/02/01 04:10
Was free-had special form-cost $40 (later find out that’s a lie and they double charge you the $40, one time for fed one time for state)-get to payment options page, have choice of “pay with debit/credit card” or “take it out of my refund”........well one sounds way easier so of course I chose the latter, next thing I KNOW I’m at the final screen and it’s telling me I’m being charged another 40 F₩€/|NG DOLLARS FOR THAT OPTION AND IT DOESNT LET ME GO BACK AND JUST PAY WITH VISA... needless to say they’ve lost my business, I can understand $40 for having to file a schedule 3 along with having a 1099-R, but to then triple charge me and leaving me with the option of either biting this bitter bullet or using a different service, you’ve lost this customer (which I’m sure doesn’t matter as you lie in your ads to continue tricking people) but never will I ever recommend such a shady and thieving company to anybody, ridiculous
Bugs and Glitches
by JohnyGatt95 on 2019/01/28 23:16
Turbo Tax . You app has entirely to many faults . People enter SENSITIVE person information on your have for their tax Returns which is a big deal . For your app to crash and constantly not let me in , or have me photographing the same w2 wondering why its not reading and just asking me for EIN all over again , or going back and forth between the “take me to my return “ screen and the “upgrade now “ screen . Is COMPLETELY unacceptable . We put out social security numbers in this app . If simple fixes are accuring with your apps after years being in business , how can i trust you with my personal information . Your app should be a full-proof iron system with minimal errors . I got to submit 1 thing and i cant even get back on the app . The screen stays white . GET ON YOUR A GAME TURBO TAXES Or i will not filing with you next year or ever again and i gravely recommend no one use your app .
What is wrong with these people
by Shae2525 on 2018/01/26 01:31
So this is the second year im using this app. So they have all my information from last year. But because I didn’t want to pay $30 to file they made me write all my info out again. Which when I accidentally pressed the plus button. It had all my info in the right spots but because I didn’t want that it erased it all so I could write it again. That made no sense. In addition. They camera part they advertise on tv is aweful. I use Wells Fargo app to deposit checks so I know how to do it but I could not get this garbage app to realize a 4 is not a 9. Commas Becca me periods. 1,000 became 1.00. It’s not useless but they advertise it as a selling point and it’s barely helpful. Then once I finished all that I went to e-file. Said my number had to be 2 alpha or above. Apparently “3” is an unacceptable number for efile. Never could find out why that’s an issue.
Confusing 5 hour experience
by Mmiiapapia on 2018/03/05 18:58
I’ve filed my taxes with them before and it was fine because my company paid taxes on my tips for me but, if you’re a tipped worker and have allocated tips make sure to check the box that says you made unreported tips but that it was less than $20 a month if your company does in fact assume you made allocated tips and you do not have a log of your tips for the year. Otherwise, this will try to force you to upgrade to the deluxe version. I couldn’t find this in any of their unhelpful FQAs but I eventually figured it out on my own because you cant call or talk to a real person unless you pay for an upgrade or wait forever for them to reply to an email. Very time consuming.
I want to have nice things to say
by Anonymouse66 on 2018/02/15 15:09
This app is easy to use, it walks you through everything as if you were at a tax preparers desk. That said though, they also do not tell you it’s gonna cost more than $40 until you finish the whole packet, which I find deceptive. Honestly as a company you should just be upfront about any and all costs. I wouldn’t have left even though it cost over 300X the price you advertised your services. I don’t like feeling deceived and as a company taking advantage of how long and hard the tax prep work is doesn’t leave me a happy customer. My old local branch tried to charge me 3 times your $200 though so my only advice is stop playing your customers, just be upfront about costs.
SIMPLICITY @ IT’S FINEST
by cutiebeauty97 on 2018/02/14 07:07
2018 was the first year I was required to file taxes. So, let me inform you feeling anxious, scared, and/or hesitant are all normal feelings. And yes I was all of those & more but hey I’m rating a 5+ star to assure you guys everything is going to be just fine. Just like you all I heard & saw a lot, both negative and positive pertaining to TurboTax. I overlooked them all & decided to give it a shot b/c not everything is going to float everyone’s boat... So moving along with the assistance of my mom I successfully read and understood my W-2’s to navigated my way through the steps of TurboTax to file easily. Then boom 💥 less than 24 hours after submitting everything started looking great. TurboTax made it simple, easy, fast, & did I mention free? Yes, absolutely free to file without the high costs & horrible customer service @ up front locations. I highly recommend this app or the website to anyone & everyone. It’s truly a life saver. Thanks you TurboTax 🙏🏽. Sorry to those who had not so pleasing experiences.
Much Room for Improvement
by StarrHrdgr on 2019/01/27 20:41
I did my taxes with this app this year, and I had some issues with some numbers. Submitted and realized I had made a mistake. Now I’m waiting for the State and federal to reject the taxes so that I can make the necessary amendments. Most of these problems were my fault and I won that, but the experience was about the same as last year. I strongly suggest that there be some backend help so that it’s not just “left in a database” to be rejected by the state and federal government. What could have been an easy experience turned out to not be so. Looking forward to getting this resolved in the next week. With something this important as your taxes, highly recommend that you don’t leave it to this app to do.
Find a good tax person
by quakie101 on 2018/03/24 20:20
Don’t put your full trust in a program. I just got married last year my wife and I did our taxes together and we were misinformed on how we should go about doing so with the app, and charged to use the program we had to file an addendum. Not thinking this was a huge deal it took almost took moving heaven and earth to get any answers. When we talked to a person from TurboTax they literally were reading off the internet things we already found. So we went to someone to help us with addendum and now instead of a return we owe thousands to the government. I cannot think of a time I have felt more cheated. Don’t trust an app over a real person with a degree. And do not get sucked into the marketing from this company, it might work for you fine but in the end it is just a program that will fail.
Was going to be a 4 star, but.....
by stuck in tax limbo on 2018/01/27 18:49
Each year it tells me to skip the state tax portion cause I live in New Hampshire and don’t qualify for it. This year it tells me again that I don’t need to but says I need to in order to finish taxes. The app then brings be back to fix state tax, doesn’t provide hardly any info, wants me to estimate a 2018 tax then says info is incorrect and to fix it again. This is a loophole that I have been stuck in since yesterday. No help from TurboTax cause there is no “Live help” as their commercials say. It’s run by automated software that best guesses your problem with a best guess answer. You’ll have better luck finding an answer by throwing a dart at a wall of answers then taking that dart and jabbing your forehead repeatedly. Oh, and don’t believe that TurboTax is free. In the end you’ll be paying around $80 for a typical 1040-EZ form.
False Advertisement
by Weekly optimism on 2018/02/04 03:19
Don’t be fooled! You’ll see their commercials on TV with the slogan ending in “well at least your taxes are free”, but they’re not. I’m a college student and my taxes are simple and I barely make enough to cover rent so of course I’m going to choose them over another company who traditionally charge $40 for full service. Next thing I know Turbo Tax is charging me $40 then another $40 and then $30. Totaling up to $110 for doing my taxes. When I went back to find out how to not pay they wouldn’t allow me to move forward, so I called for two days and couldn’t reach a representative. I started all over and I noticed that I was being charged because they filed for federal and state taxes. So either or but not both? What! Then charging for efiling! Beware the propaganda they’re pushing is what President Trump would say is fake news.
What Happened??
by Koda9792 on 2018/01/20 22:28
When I used this app for the first time, it was BY FAR, the easiest, and most pleasurable experience I’ve had using an app like this. It was simple, friendly, and explained everything to me simply. BUT, when I used it again the following year, I’d forgotten my password and information and ever since, it’s been nothing but a headache. I’ll change my password and it won’t remember it, I’ll put in my phone number, “wrong number”, I’ll give any address it asks, correctly, and it won’t work. This has been going on for almost 4 years straight! With the government shut down and the IRS being in free-fall, I’m dreading getting my refund even more. Please TurboTax, I loved your app... fix your SH**!!!
GREAT SERVICE, HELP THE WHOLE WAY!!!
by Nemobad. on 2018/02/06 22:21
I love TurboTax! I have never done my taxes myself(or through an app before) I always go to a lady. I was able to get tax breaks on so many things I wasn’t even aware of! Including the Lifetime Learning Credit! I have been in school for 7 years and I have NEVER received any of these school credits on my tax returns ! The lady never told me I could qualify for this! TurboTax also helped with my husbands self employment, which was an excellent tool especially on helping us figure out what expenses we can add to our taxes. Excellent, excellent app and tax help all around! I will continue to do my taxes with TurboTax!!
Free and Easy
by Pwneill on 2018/01/24 18:22
Another year, another tax filing in under thirty minutes on my iPhone. Thank you for a consistent, user friendly, efficient and effective way to get my tax return. One piece of critical feedback is to improve how federal refunds are estimated between income entry steps. I was unclear which values went with which data, and was a bit stressed when my expected return seemed to be halved after entering my second W2. When the final estimate was calculated I felt better—though I recommend finding a way to streamline the estimation process so the final result is less surprising (pleasantly or otherwise). Cheers!
Shocked
by SaraMichelleRavira2016 on 2018/02/10 15:33
I’ve been using this app every year for the past 6-7 yrs and have had great success. It has always been pretty easy to answer the questions. This was was even easier. I was very happy, until I got to the end when it added the extra $44 dollars for Audit Defense that I never added. I even helped my son with his taxes and it did the same to him. He was very unhappy and said this app was dumb to charge him for something he never clicked on. I was very disappointed in the app this year. I see that they responded to my review and politely insulted me by letting me know it was completely optional. I can’t get it removed because I’ve already finalized it and that’s when I noticed the additional fee. I don’t think I’ll be using this app next year.
Expense creep and hidden fees
by JM in NB on 2019/02/01 02:54
I’ve used TurboTax forever and have always loved it. But I’m sick and tired of their expense creep, not applying discounts I’m supposed to receive and constantly trying to upsell me expensive add-ons I’ve already told them I don’t want. It sad to see a company that’s supposed to try to legally save you money unethically try to rip you off with fees and added expenses. And who’s know what they are making selling our information to 3rd parties. Maybe it’s time to move on this year. We had an H&R Block Pro do our taxes a few years ago, just dropped off our paperwork, and got, a much larger return than we’re used to getting with TurboTax. And for not that much more, guaranteed and hassle free. TurboTax & Intuit, shame on you for being greedy and making it harder, not easier, to do your own taxes!
Misleading
by Keikoalisha on 2019/02/08 14:40
Not sure why it is advertised as free if it charges you. Saw an add where it said federal AND date are free. I was charged for state. Don’t care to pay 40 to upgrade if needed. But I had to pay another 40 to file state too? And it is advertised as free. Then I paid ANOTHER 40 for them to take the money out of my refund. I’m sorry I don’t have $80 dollars sitting around for me to pay the charges right away, especially since for half of them I shouldn’t have been charged in the first place. Might as well have taken it to a tax place if I’m gonna spend that much getting them done. I have used turbo tax for years and I’ve never had issues but this year it was INCREDIBLY expensive for a company who keeps boasting about being “free.” I will research a different method to do my taxes next year.
I will never recommend this
by TaxesonTaxes on 2018/02/01 23:11
First year you file it’s free. They get all of your information and advertise that next year it will be much easier! Well, no. First of all you have to pay $30 for the Plus to even file at all if you’ve filed previously with them. Then by the end that $30 turns into $70 you have to pay just to file your taxes that I would have much rather filed at home for FREE. Complete rip off. Not to mention the app crashed on me 3 times so it took me 2 hours and 4 attempts to even make all of it happen. Don’t know how the camera option has been working for uploading everyone else’s W2s, but it completely entered all of my information wrong and they were still ready to submit it anyway. Complete waste of time. Next year I will be filing by mail.
Forever TurboTax !!
by crash.zone on 2018/02/01 06:03
First off- great Product !! No BS from an actual tax person saying cant do this / cant do that + charge you to the hilt and suggest as HRJoke did once “ just send along a check to pay, Incase” .. yes that was a quote !! They had no flippen clue about how to address taxes from another another state .. actually suggested sending upwards of 2k in form of a check along with filling..and fee’s of $250 for them to fill out the forms ..UNBELIEVABLE ! — that convinced the person i was helping to buy TurboTax as i had suggested originally ~ and they filled with TurboTax and got a refund of 4230$ that year: Reason for 4 and Not 5 stars **** DO NOT EVER ~ EVER use “turbotax AUDIT PROTECTION” It sends a Flag up and IRS COMES A LOOKING !! Happened to me- resulting in a DOUBLE AUDIT !! Believe or Not - not my problem ~ good luck ! Know this tho ‘ my friend who works for Intuit - neither confirmed nor Denied when inquired to this possibility.. Intuit selling to IRS info ( those who choose audit protection ) REMEMBER — NO MATTER WHO IS IN OFFICE AS MASTER PUPPET OF OUR GOVERNMENT — BIG-BROTHER NEVER LEAVES !,
Invaluable
by frankielander on 2018/01/21 14:22
In terms of practical value, this app is perhaps the most useful app there is. I’ve been filing my taxes with it for the past 3 years, and received great refunds each time. It guides you through every step just as well as a face to face session with a tax preparer, and at a fraction of the time and cost. What’s more, you can pay out of your refund rather than upfront. And yes, it makes it very easy to set up direct deposit. The only thing that this app cant do is recover all the time and money I wasted at H&R Block over the years before I discovered it ;)
Filing taxes for a hillbilly
by Freebird Shirley on 2018/02/04 04:15
I’m under educated and not very smart I only own a smart phone which is a whole lot smarter than my self heck I don’t know how to work much of everything it does..., however this app is so easy to use and being able to talk to a professional with a click of a button is awesome!! Look if I can do this and do it correctly anyone including a small child can do it!! Thank you TurboTax for creating such an easy, simple, inexpensive way for us to do our taxes and saving ourselves a whole lot of time and money!!
Not happy
by 804Tinkerbell on 2019/01/24 15:20
I went through all the steps of entering my information just to find out that my “free” filing would end up costing me over $40! The only reason I considered filing with Turbo Tax was because they advertised free federal and state filing. The only concern was that I had contributed additional money towards my retirement plan that has to be filed with the “deluxe package” and I’m not able to even go through the final review until I do. Secondly, a message pops up saying there will also be additional fees for the state when upgrading! I feel completely duped and should’ve went with my first instinct of choosing another company. Now I have to go through the headache of filing all over again. Thanks again for the “free” filing.
Buggy sign in
by Peyu39 on 2018/02/10 18:09
Trying to login to the mobile app and am presented with a screen to update my password- cool. After changing it a pop up appears asking if I want to save my password in some password manager. Okay, why? I hit “continue”, I don’t want that, just update my password. The same pop up appears again, I hit “cancel”. It appears again. Fine, it’s forcing me to save it for some reason, I hit “save”. The pop up appears again! I can’t leave the screen, and I can’t update my password. Why was this added in the first place? Password managers are usually where the password is generated, why would I want to type it in turbo tax and copy it to the password manager? That’s so backwards and unnecessary. I’ll have to try another way to reset my password.
Their email system is broken and can only pay with Apple Pay
by Trever1234 on 2018/02/10 15:06
Their email system will only send the emails required to certain domains . Rather than fix the system , they put the burden on the customer to change their email after you’ve paid them . This is completely unacceptable from one of the world’s largest IT companies . Secondly, you only have two options to pay (can’t file the return until you do): Apple Pay or from your refund . If you aren’t getting a refund, that leaves only one option : Apple Pay . This forced me to go through a process which I had zero desire to do . Again, they trap you into this after you’ve already gone through the whole process . I’m extremely unsatisfied with TurboTax and intuit !!!!!
What happened TurboTax?
by Kimber&MooMoo on 2018/04/12 14:04
I’ve used TurboTax ever since I started doing my taxes. I really didn’t make mind paying the $60 some odd dollars to have the plus and audit defense. I always paid for the fees with my return. Well this year they charge a $30 fee to have their charges taken from your tax return. I am so disappointed in TurboTax this year. I ended up filling to get it over with since I was pretty much already done and since I’m a college student I don’t have much spare time. I spent $100 on taxes this year, I’ve never spent that much! The only reason why I gave 2 stars is because the ease of filing was great but not worth $100. Sadly I’ll be ending my use of TurboTax and using something different for future taxes.
Rating Trends
0,0,0,1,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,16,1,0,0,2,0,0,4,0,2,1,1,0,0,5,4,3,0,3,4,4,0,4,7,9,1,3,4,0,5,0,0,25,0,10,0,21,0,0,61,4,15,32,22,35,0,0,0,0,0,43,0,0,0,0,0,0,0,0,0,18,0,0,0,3048,1558
All Versions
4.0
190,438 total
 5
158,567
 4
19,789
 3
6,594
 2
1,365
 1
4,123
Current Version (5.3)
5.0
180,865 total
 5
150,893
 4
18,993
 3
6,336
 2
1,187
 1
3,456
Version History
More...
Screenshots
Search Visibility
App name
TurboTax tax return App
Description
How it works: Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad. Simply swipe your way to your maximum tax refund, guaranteed. TurboTax asks coaches you every step of the way and automatically double-checks as you go, so you can be confident your taxes are done right. Join the millions who file taxes with the TurboTax mobile app – free to file for simple tax returns. No tax knowledge needed. KEY FEATURES • NEW: Real CPAs and EAs review your return, live from the app. With TurboTax Live, all advice or reviews from our tax experts are guaranteed, for 100% confidence. • NEW: Driver's license/ID barcode scan instantly captures your info with your device's camera to give you a jump start on your taxes. • Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply. • W-2 import – snap a photo of your W-2, verify your data, and we'll automatically put your information into all the right tax forms. • CompleteCheck™ – Get the greenlight to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing. • Live on-screen video help with SmartLook™ - One-on-one help for answers, on demand. Your TurboTax specialist will provide customized answers to your questions and guide you by drawing on your screen. Fees apply. • Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology. • Fastest tax refund possible with e-file and direct deposit. • We’ve got you covered for tax reform – when tax laws change, TurboTax changes with them, so you can be sure your tax return includes the latest IRS and state tax forms • ExplainWhy™ - Understand the "why's" behind your tax refund, in a tap • Coverage for any tax situation with our full product lineup: Free Edition, Deluxe, Premier, Self-Employed, and full TurboTax Live • Searches 350+ tax deductions and credits to maximize your tax refund; not available in Free Edition and TurboTax Live Basic. • Uncover industry specific deductions to get every deduction you deserve with TurboTax Self-Employed. *TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases. *TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition; offer may change or end at any time without notice. A simple tax return is Form 1040 only, with no attached schedules. *On-screen expert Review by a CPA or EA is available on PC or laptop and when using a web browser on your mobile phone. When using the mobile app, expert review is available through a phone call only; on-screen review not available in the mobile app. Offline review is available on PC or laptop and when using a web browser on your mobile phone; not available in the mobile app. *100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax CPA, EA, or Tax Attorney made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. *SmartLook access to a TurboTax specialist is included with Deluxe, Premier, Self-Employed, and TurboTax Live; not included in Free Edition (but available as an upgrade). TurboTax specialists are available to provide general customer help and support using the TurboTax product, not tax advice. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice. To learn how Intuit protects your privacy, visit: https://security.intuit.com/privacy
NOT FREE
by desir94 on 2019/02/16 06:18
You need to state in your ads it’s free if you do absolutely nothing excerpt just file your info and that’s its before you all of a sudden paying 80 dollars for filling deductions I could have gone to HR block to get down for cheaper!! Absolutely a waste of time. Smh
Reliable
by lotu holika on 2019/02/16 03:54
Very reliable and easy!
Doesn’t update
by Kevdogg630 on 2019/02/16 01:07
I got my state taxes yet it still just says accepted ?
Just the worst
by alphaLoupus on 2019/02/16 00:10
The app was unresponsive. The income input field wasn’t working so I couldn’t input my income tax. It was my first time using the app so I went forward thinking I was gonna get to another page where I’ll input this information and I ended up filling my tax with a $0 income tax. Now I have to wait for weeks to amend my tax return. I can’t even talk to their customer service because they want me to pay subscription fee in order to be able to talk to the customer service. This has caused me a lot of inconvenience.
Thank you
by Crystal254 on 2019/02/15 21:28
I appreciate y’all for making it so easy to do your own taxes!!
21st century tax filing
by Pianorules20 on 2019/02/15 16:27
Very simple, User-Friendly. Like rolling off a log. Thanks, TurboTax! BC
Double charges if you pick to pay with your return
by wildflowers- on 2019/02/15 11:59
It would have been nice if you would let your customers know when you’re going to do shady crap and charge them twice for something. You have the option to pay off my return, I thought no problem whatever. You did not let me know until after I filed that I was getting charge $80 because I chose this option. I probably wouldn’t have cared and still just let you take it out of the return. It’s the fact that you didn’t inform your customer. It says a lot about a company when they’re not transparent about what they’re charging before hand. I will be filing a complaint with the irs.
Dont use the money advance
by danika:( on 2019/02/14 23:00
Please don’t get the loan from turbo tax.... they don’t send you the debit card, it’s gonnatake a several time to get your refund and they don’t answer, wait a little bit more using your bank account, it’s worth it.
False Advertisement
by iluvvstaxx on 2019/02/14 21:53
it’s not about the fact that you have to pay for it...well yea it is but they’re not upfront about it. THAT’S the problem. They wait until you’re at the end and ready to complete your taxes and then tell you it’s $40+ to file. Idgaf if it’s free money or not...ppl work hard for their $ and even w/ getting a tax return you’re still not seeing NEARLY as much $ as they take out & for turbo tax to falsely advertise as if it’s free to file your taxes on here & then make you pay...yea that’ll never sit well w/ me.
Wow
by Jimmyflavo on 2019/02/14 17:02
Guys do it in credit Karma, this app is trash :( 👎🏽
Won’t be using Turbo again.
by Deejae82 on 2019/02/14 07:51
I’ve been using TurboTax for years and I haven’t had any issues until now. I was charged so much on my taxes and they was rejected. I got back more with another tax service
WOW! Just WOW!
by @OfficialBlake on 2019/02/14 06:59
Words cannot describe how incredibly fluid and user friendly this app is! It made it incredibly simple to file my taxes thoroughly and efficiently. I am very impressed and will definitely use it again! Great experience! Excellent job!
Turbo Tax is such a scam now
by punchayobunz on 2019/02/14 05:40
I used it for the first time last year & was amazed at how easy it was & that EVERYTHING was free. This year, I couldn’t find out if a specific form was included for free on TT on any of their websites so I clicked the help icon on the app. A woman helped me & after she told me that it was free (it wasn’t even the form I needed-she didn’t tell me that) *I* had to ask if speaking to her was, in fact, free because I was not notified that they would charge me to ask a question. The woman told me that there is always a fee for tax advice. Not only did I NOT ask for advice, but she didn’t even care to inform me that it was the incorrect form. I only asked her because the information was not public knowledge regarding the price of the form. I was not told that I’d be charged for getting help, nor did she inform me herself that I would be charged. The feature was also supposed to show her camera but it did not-so what “face-to-face” advice am I being charged for? That’s not even the only problem. They waited until I was done filing to tell me that I didn’t qualify for the free version anymore. They tried to charge me $40 to upgrade although the only thing that changed from last year was my income. They ALSO started charging for direct deposit. What in the world?? Mailing a check costs money, direct deposit doesn’t. Why would you charge someone to deposit money into their account when that is free for you to do?? TT is turning into a scam. Another truly FREE & trusted tax app got my business this year & will from here on out.
Captcha
by FatPeterdugg on 2019/02/14 04:27
Everything would work but the stupid captcha to verify me being human doesnt work so i just gave up
Review
by Hannahg08kk on 2019/02/14 04:15
Super easy !!
Now makes you pay for the upgrade just to print a basic 1040
by blowj594923 on 2019/02/14 03:08
Total rip off and makes a previously good app now a money grubbing scam. I will never use this app again.
Hidden fee
by aqwati15 on 2019/02/14 02:12
I selected to pay a fee of $39.99. For the federal taxes. When I neared the end of filing I could see an additional charge of $39.99 for the state taxes. What really up set me was an additional charge of $44.99 which I did not chose. There was no way for me to remove this even though I went backwards. In total I paid $124.97. It would’ve been cheaper to go into a business to get my taxes done.
Last year...
by amirosane on 2019/02/14 01:49
Crashes on start.
Not worth it
by mikjoo on 2019/02/14 01:49
My taxes were drastically different this year compared to last even though my numbers were almost the same There is no way to access a document that shows the differences and why the end result is so much less this time around I know I have had access to these documents to do side by side comparisons in past years Also there is no way to email support help with this lack of information
Sad
by SedonaTony on 2019/02/13 23:49
Read the negative reviews and most are true. Dumping it and filing by hand.
TurboTax is a scam
by noahn13 on 2019/02/13 20:03
Don’t use turbo tax! Avoid at all cost...they will overcharge you for services you don’t even need nor use! STAY AWAY!
Trash.
by XDiosdePene666X on 2019/02/13 19:44
Took me through the whole thing just to tell me I need to upgrade to finish my taxes. Going to H&R Block.
Beware of “Hidden Fees”
by Joselosada88 on 2019/02/13 19:16
Usually TurboTax tells you “we charge (and take it out of your refunds) $42.63 and thats what you sign for BUT, when I got my tax returns I was missing another $42.63. Now the total TurboTax took from my taxes was $85.26. The explanation one of their representatives gave me was “there is a 3rd party company that receives the money from the IRS and then they give us the money that we put on your account, so they take a HIDDEN FEE that is not mentioned anywhere plus our fees, and is not on the contract you signed but it works like that.” Very professional and very hidden. So be aware of their “hidden fees” since they DO NOT deal directly with the IRS, they have another company that does that for them and they WILL take their cut. TurboTax lost me as a customer, that’s a fact!
Se Gonzalez
by Carrengo on 2019/02/13 17:32
Easy to use App very accurate and confident
DONT USE IT.
by Miki8866 on 2019/02/13 16:00
I tried doing my taxes with turbo tax and it doesn't give you the right deductions for you. As a result it will give you a lower return money than you deserve. I spoke to many people and after trying turbotax they found out they lost anywhere between $1500 to $2500 in tax return. DONT USE IT. Go to a tax expert and get the money you deserve.
Annoyed
by RonaldAlexander on 2019/02/13 15:44
I’m annoyed I filed almost 2 weeks ago and they still haven’t been sent out this app just keeps saying ready to mail. Something is up
My future kids will use TurboTax!!
by NickiBA on 2019/02/13 15:12
It seriously makes filing your taxes so simple. I’ve used the free version for 3 years & it really is free!
Having a problem.
by chemguy on 2019/02/13 14:34
So, my app updated yesterday and was working fine until this morning on my iPhone X. I’ll open the app and it does the facial recognition for the log-in and all I get after that is a blank white screen.
Fraud
by PieIzGud on 2019/02/13 05:57
“Free. Guaranteed.” Is a LIE. They continue to use the word ‘free’ on everything tied to the Turbo Tax name. I was charged $120 after an hour and a half of filing my taxes right before I submitted the paperwork. All the while ‘free’ is plastered on every page. $40 filing, $40 state, and $40 in taxes. Really?? $40 in taxes?? They force you to pay, otherwise you can’t use the service. This company is a scam and should be sued for committing fraud.
Allow me to paste password
by Sonofdirt on 2019/02/13 05:30
If you don’t allow me to paste a password it discourages use of complex combinations that would e more difficult to break. Or drives me away from using the phone version at all.
Hello????
by Ejej snd on 2019/02/13 02:29
Alp wont even open after I say I already have an account?? Is it a bug? Will it be fixed soon?
Free?
by Chi town Kenny on 2019/02/13 01:52
Why is it charging me?
Unusable on iPad
by Dr. Detail on 2019/02/13 01:29
The app is unusable on an iPad as the back and continue buttons do not appear anywhere on screen.
Unorganized
by MusicLUver1221 on 2019/02/13 00:47
It’s a terrible system and I cannot login and sign in to my account at all
5 years
by Players1-4 on 2019/02/12 21:07
For 5 years in a row, TurboTax has allowed me to do my taxes stress free, hassle free and always for free. I can not recommend them enough, to both first time filers and veterans as well. Step by step walkthroughs make it simple, quick and easy; never leaving your questions unanswered. Looking forward to next tax season!
Sad
by ToniPunsss on 2019/02/12 19:42
I thought it was free 😭
Fees...fees...MORE FEES!!
by Woho Brandon on 2019/02/12 16:18
I paid 0 dollars last year. By the time I was done for this year, I accumulated $140 in fees. $60 for a 1099, $40 to file state, then another $40 to pay them through my refund. Ridiculous. Charging me $40 on top of the high fees is just overkill, $140 is beyond ridiculous when there’s cheaper options for more value. I won’t even consider TurboTax next year. Who knows how high their fees will be
My review isn’t on the service only on the app
by S.j.cashmusic on 2019/02/12 15:27
This app is crap. Have to reset my password every time I long in. There are no clear links to press to find an answer you might have. It was build very poorly. Garbage!!!!
NOT FREE!
by subreee on 2019/02/12 07:49
Not free, free...NOT FREE!
lies, lies, lies
by franchiske on 2019/02/12 07:46
they made me pay 80.00 dollar because “i needed the deluxe because i needed a 1095”, why would i need that if i paid my insurance, there goes your free free free.
It’s not good If you have multi w2 forms and other income
by Samooo man on 2019/02/12 02:54
It’s not good If you have multi w2 forms and other income It’s just not easy to deal with They should make it easy and smart Like if you have 2 or more income source they shout put an option very clear to add another w2 form and another income option So its easiest to ask someone with experience
Go Elsewhere !
by Low-Key Gamer🤷🏾‍♀️ on 2019/02/12 02:27
I have been using this app for years and now all of the sudden it is trying to make me file a state tax ! I live in Tennessee there is no state tax it has options to pass and everytime I click them it brings me right back telling me my state tax is incomplete! 0/0 wish I had never used them in the first place . Go elsewhere and file your taxes
Where’s the costumer service??
by LunaFang65 on 2019/02/11 22:12
I recently just filed my taxes and After hearing that my roommate and other people I knew were getting there taxes early I thought I should check the status of mine and i went through all the filing steps but when I went and check the status it was not even sent to the irs, I then tried calling and getting live support (that wasn’t even up and running) it’s ridiculous, how am I supposed to know what’s going on with my taxes if I can’t even speak to someone about them
Intrusive
by kvdig on 2019/02/11 19:23
I only got your app because of a game I was TRYing to play it was constantly interrupted by your add If I wait your app I would’ve gotten it. You bugged me so much that I got your app just so I could write a review and tell you how I feel. Don’t be so greedy. If your ad came up perhaps one time during our game, that would be that bad. However since it came up every single time I’d send a text or receive the text, I will never get your app.
Hard getting help using 1800 number
by Had so much hope on 2019/02/11 19:19
Good luck using the one 800 number for help with the Turbo Tax. Seems impossible to speak to a live agent. You are directed to go online And press help that takes you to a Search engine that is not likely to be of any help. I was just trying to email a previous year return to my email needed help with that. Emailing should be a function in the app.
Doesn’t work
by Ws6Mike on 2019/02/11 16:43
Trying to do taxes for the first time on turbo tax simply causes my phone to crash. Keeps trying to create secure connection and then just keeps refreshing until my phone crashes what a waste of time.
Free?
by Rick40475 on 2019/02/11 05:01
I tried to file for free then using the cheaper $19.99 plan. It pushed me to the deluxe plan and I couldn’t return to change it. So I used H&R Block for free and got $40 more back. Not to mention I didn’t have to pay the $80 that TurboTax was going to charge me. So that was $120 swing by using a competitor. I like the TurboTax app better though.
Awful Fee’s!!
by Button513 on 2019/02/11 04:35
I was only to get a couple hundred back and your fees took almost half of it. I’m the easiest status to file and yet the fees are over 100 dollars. I am filing elsewhere just because I don’t want you getting my money after the FALSE advertisement of “ FREE FREE FREE”!!
Child tax credit
by Beware...Heresy promoted on 2019/02/11 02:15
Turbo tax gave me $500 for my child age: 1 1/2 for the child tax credit. This should of been $2000 but no matter what info I put in nothing changed. Went to use the H&R Block app and no issues with getting the $2000 child tax credit. You lost my business on this one and my recommendation. Also unless you want to pay to get real help, they have you post you question to be answered by other customers... I received an email to answer a question from another customer about an issue relating to mine... how about you do your job and help your customers out.
Not Worth It
by aal1998 on 2019/02/11 01:22
Though the app walks you through and makes the process easy, they charge an unnecessary amount of fees. Because of this, I went to see if Credit Karma tax would save me money. They charged $0 fees, whereas TurboTax was going to charge me over $100, and they got me over $1000 than the estimate TurboTax gave me. Will not be using again.
Stop saying it’s free
by Desilennay on 2019/02/11 00:52
I’ve been using TurboTax for years because it was free. This year they wanted to charge me $40 just to be able to add Student Loan deductions. Nope. I switched to Credit Karma where it was actually free (with audit protection). I don’t think I’ll ever switch back.
Maybe it’s just me
by zakeel O'speel on 2019/02/11 00:19
Trying to just launch this app takes about six tries for it to actually load anything then all it does is continuously cycle through the login screen an optional search engine update screen and a review tax refund screen, none of which actually does anything and if you try to click anything it just doesn’t do anything, I may have just gotten a buggy download but this is my experience so far, hopefully this helps
Garbage For Tax Returns. DONT USE
by faded325 on 2019/02/11 00:03
Not only did they say my basic return wasn’t basic, they wanted me to pay $80 this year to file fed and state. Previous years I was foolish enough to pay them $60 for this return. This year my return was smaller and now TurboTax wants more money? I hope intuit goes out of business. Worst company ever. They even lie on the government website saying it’s all free. GO WITH CREDIT KARMA, IT’S ACTUALLY FREE AND I PAID NOTHING THIS YEAR TO FILE.
Super glitchy
by Dirty501 on 2019/02/10 22:49
Slow doesn’t load right
Credit Karma
by Chricksterr on 2019/02/10 22:46
Credit Karma
Amazing!
by Maddisonx19 on 2019/02/10 22:14
I’ve never had an easier time filing my taxes than I did using turbo tax! Usually apps don’t impress me enough to feel the need to leave a review but this is definitely a must! Any issues I had with filing they walked me through the steps on how to fix it so there was never any confusion! And the fact that it’s free makes it that much more worth it! Highly recommend, thanks turbo tax!
Not Helpful
by lord-of-tays on 2019/02/10 18:33
This app required me to pay close to $200 in fees just so I could get a $24 deduction. I literally lost money because the app did not allow me to decline that deduction and take a standard instead of itemized for their deluxe benefits. I’ve used TurboTax for 5 years, and I never will again. I’m livid.
IPad version does not work
by JazzVM on 2019/02/10 17:52
There is no OK or Next button on the iPad so you can not get past the first question. I assume it is designed for iPhone portrait mode or for web and that the button is somewhere outside of the screen area for iPad. If you are planning to use this on an iPad, try another app.
Wish I could do 0
by IrritatedNene on 2019/02/10 15:10
Turbo tax isn’t free. I wish you’d stop advertising it is though it is. It’s never been free.
Serious issue for Iphone 8plus
by Neuronic Analysis on 2019/02/10 05:20
The app is missing next button when entering info. When checking for help it asks money money money. I already pay to file return and do not need a live advice just a way to find this next button!!!
Pleasant experience
by Randombott123 on 2019/02/10 03:24
My first time filing taxes by myself and it honestly was the easiest thing I’ve ever done!
Scam DONTUSE!! H&R much better! And free!!
by St3phan13s on 2019/02/09 23:55
I was forced to pay for the premium version prepared by myself for $110 after fees and taxes. Only to get screwed over!! Support included??!! Haha from virtual people sitting at their own home reading off the same FAQ page I just read off of online! They didn’t know anything more that I couldn't find myself. Then I got an email saying ACCEPTED!! With a picture of thumbs up. BUT...in very small print it says I need to mail in a form! WHAT?! That defeats the purpose of E-FILE! Never have I had to mail in a form...WHAT FORM?? Email doesn’t specify much details..customer support has no idea?? Why did I pay $110 WOW!!..I don’t even have a printer at home anymore. NO WHERE ON WEBSITE OR IN APP DOES IT SAY TO MAIL ANYTHING! But in the very small print of the tax papers and email. I have been doing my bf own taxes for years I had always did my own with H&R Block. (Never paid or had to mail anything w/H&R) But got tired of going back and forth between sites. And thought it would be easier To do mine on Turbo...hahah BIGGEST MISTAKE!! Biggest HEADACHE!!! My bf taxes is very simple took 20 min to do not mine I should have stopped right after the first headache in the first 30 minutes. I claim our daughter and EIC & head of house. But somehow it filed as single and doesn’t send in the rent certificate electronically....so why was I forced to pay $110 for the premium version? Oh I had an extra tax form that turbo didn’t cover under the free or the $20 plus version...I had already waisted 2 hours and was just beyond frustrated so I just paid. Thanks for NOTHING!
Missing Next and Back buttons
by 55NFKE on 2019/02/09 20:28
Every page is missing next/back options. There must be a bug. First tried the app on my iPhone then on the iPad, both platforms don’t offer next or back buttons. I can’t complete my return.. will be using the website version. Major buzzkill.
Super easy to use
by PostmanLouie on 2019/02/09 20:21
Very easy, simple and fast to do...way better than going to a physical location and getting you’re taxes done...I should have been using turbo tax years ago
Terrible App will Scam you out of your money
by slamdunc420 on 2019/02/09 19:45
I tried to file 4 simple W-2 forums but the app forced me to file only one of them and rufused to let me go back and add the rest of my W-2s. They will not give you any live help unless you give them 20 dollars. No option to cancel or edit your W-2 before its filed.
Beware, hidden fees, BAIT & SWITCH
by I hate Retail & macys on 2019/02/09 18:41
Used this tax service before over the past years and they have gone down hill. Hidden fees and the constant up selling. “At least your taxes were free.” No, their not! It’s always you need to upgrade to this package, you have have a mortgage, you have a HSA (health savings account), you have student loan interest, always up selling and at the end you’re only getting an extra $56 back because of the tax credit, the service they offer you ends up costing you $159.96 Was it worth the upgrade. No, it’s cheaper to leave that credit on the table. Their system won’t let you back out and go back to the free edition. Will no longer be using your service nor will I tell others about it, oh maybe I will, tell others how deceptive YOU are when at least your taxes where free. You want a 5 star glowing review, you have to upgrade to that package, it will be $39.99, then another $39.99 to have it pulled from your bank and transferred to my bank. At least I’m telling you up front, more than you do. Oh, one more thing, I will not reach out to you on any social media platform. You tell everyone to reach out to you on some social media, did those social media’s file my taxes, did I pay them to it. Maybe social media should file my taxes instead of you. Just look at how you responded with any and all complaints from service to cost to how unprofessional you are. “Reach out to us on... we’re sorry for...” You are sorry, a sorry excuse for how to conduct yourself.
Awesome!
by Torguga on 2019/02/09 18:34
It said it was free but I saw it charged me 40$ for federal lol But I don’t care cause it’s free money feel lucky at least the government even give u taxes return. cheap foools and I payed 20$ for a better version so that’s 60$ but i don’t care it seems fine to me rather then just go to a person and be charged 125$ or more plus who knows if they get charged the 40$ from the federal for filling it too from our taxes and apart from that still charge 125$... I filled my taxes with this app and everything seems good they accepted my taxes now I’m just waiting on it to arrive to my checking account 😁 I’ll give it a 5 star when it arrives I’m getting 1300$ who cares if I have to pay 20$ for an upgrade of the app I don’t have to but I did and 40$ for federal I would just consider it as appreciation for making such a easy app to use and so good. I’m a part time worker a student and I feel like I’m getting so much taxes like who cares if they take 40$ out of 1300$ like bruh why y’all so cheap so many people giving bad review just for 40$ that the federal charges. The rest is up to you if u would like to upgrade to better version and pay more.
NOT FREE
by Ayeeeee!!! on 2019/02/09 17:53
Turbo tax is a scam
Bull$hit
by it $ucks on 2019/02/09 17:40
Was filing my taxes, a screen came up saying that if I upgraded I qualified for $600 additional tax return. Upgraded and it told me I didn’t qualify but wouldn’t let me downgrade again.
Horrible experience
by Jonnyhenn on 2019/02/09 17:00
Customer service hung up on me every time I called. One girl asked for my name then hung up. Others picked up and hung up. Don’t recommend this service. Was my first and last time trying you guys out. Will tell everyone to not bother with you guys.
Absolutely unusable
by Habib21 on 2019/02/09 14:06
The interface is completely unusable for much of a normal return. This app is full of dead ends where one is sure that there should be a box saying ‘next’ or something like it, but there is noting and no way forward. I am sure there is no way one could complete a tax return using only the app.
Doesn’t even do it right
by Fernandaruiz12 on 2019/02/09 06:32
All those 5 star ratings look fake too 😂
Super easy! My federal tax was accepted in 5 minuets!!
by Agogo2 on 2019/02/09 05:09
Can’t believe how easy and affordable my tax filing is this year. No more going to private tax preparer.
Can’t enter w2 in mobile
by benjaminchodroff on 2019/02/09 01:40
Entering employer ID and there is no option to click next - I’m stuck! Must be a bug
Horrible app
by Griyfyifuyfuyvuyvuyv on 2019/02/09 01:34
They just love to charge you
Ripoff
by Iberg34 on 2019/02/09 00:24
Spent my valuable time filling out all of my tax information and was prepared to pay the $39.99 just to get it over with. I then see 3 separate charges of $39.99. For what? I did all the work. I’m taking my business elsewhere.
$120 just to file and $50 more if you have any questions Fees fees fees greed greed greed
by dejayyy96 on 2019/02/08 22:06
They charge $39.99 to file federal $39.99 for State AND A $39.99 FEE FOR PAYING THE $39.99 literally a fee for paying a fee. So 3 fees of $39.99.Just greedy and if yo I want any help or have any questions THEY CHARGE $50 MORE!!!! So they charge $120 just to file and if you want any help they charge $50 more
TurboTax made filing easy, but the barrage of messages won’t stop
by W. Thomas on 2019/02/08 21:01
I used this to complete my taxes. They’re done. Complete. Easy peasy! So simple. Took minutes. But I still get push notifications “the IRS is accepting returns! Get started now,” Emails. “Here’s your login, get started on your taxes!” If you can figure out my taxes so quickly and easily, why can’t you figure out how to mark my account as “done, let’s not bug him until next year”?
Scam
by Antazma on 2019/02/08 21:00
Bait n’ switch, this app is a joke, and I’ll make sure I tell my guys not to even waste their time with this.
I’ve been using turbo tax for 6 years
by MPBISCOOL on 2019/02/08 19:05
However this is my first year using the iPad app. It was much more quick and painless than I thought it would be! Admittedly I’ve been putting off doing my taxes but this made it super easy!
Scam - lies
by kelw1961 on 2019/02/08 18:45
No direct depot options- got unemployment so had to pay at least $40 to get that added to my federal taxes do amount would be accurate, then my local state income would be taken care of then charged like 78.98 BEFORE TAXES FIR BOTH STATE & federal. They have a rebuttal for state tax charge like so many states don’t have that tax and employees etc but everyone who pays to file federal don’t get charged for state so??!!!! Can’t speak to anyone with out upgrading packages Scam
Misleading
by Keikoalisha on 2019/02/08 14:40
Not sure why it is advertised as free if it charges you. Saw an add where it said federal AND date are free. I was charged for state. Don’t care to pay 40 to upgrade if needed. But I had to pay another 40 to file state too? And it is advertised as free. Then I paid ANOTHER 40 for them to take the money out of my refund. I’m sorry I don’t have $80 dollars sitting around for me to pay the charges right away, especially since for half of them I shouldn’t have been charged in the first place. Might as well have taken it to a tax place if I’m gonna spend that much getting them done. I have used turbo tax for years and I’ve never had issues but this year it was INCREDIBLY expensive for a company who keeps boasting about being “free.” I will research a different method to do my taxes next year.
A big yes.
by Rudbdhsbx on 2019/02/08 07:20
Used TurboTax for the first time filing my 2018 taxes and it was so easy and fast. I would especially recommend this for people like me who are young with a very simple tax situation (not married, no kids etc). From the day I e-filed, it took only 11 days for both my state and my federal refunds to be direct deposited into my bank account.
Default pricing
by frankyj12 on 2019/02/08 04:21
Easy to use, however sales strategies are force in to you whether you need to upgrade or not TurboTax decides for you.
Beware support won’t make anything right leaving us unjust
by watersidegerms on 2019/02/08 02:25
Beware support won’t make anything right leaving us unjustified with unprofessional.so i was do my taxes I doing my taxes a i accidentally tap the assistant instead free do it you self well this app won’t allow you to go back So options is to go forward well they charged me $53 for nothing I can’t get my tax info login so so support says they won’t refund me nor help me fix this issue so good luck people don’t make a mistake in this app because it will cost you you’ve been warned...
TurboTax free file not working on app
by Bherzb0987 on 2019/02/08 00:17
When trying to start my free federal tax returns, app keeps redirecting me to update my browser... while in the TurboTax app. Not sure if this is a bug or a “feature”
F turbo tax 😤
by NiggaPlz369 on 2019/02/07 23:21
Used turbo tax for the last 3 years and they seem to always charge me more each year even though it’s supposedly ‘free’ tried everything I could to not pay but it refused to let me continue without paying $124! Do not use this! Next year I’m filing with H&R Block for sure!
Bait and switch!
by nloveland26 on 2019/02/07 22:45
They claim it’s free but force you to spend $40 to qualify for certain deductions and then charge $80 for state taxes and to direct deposit your refund!! Used TaxAct.com instead and it was easy to use and actually free
Scam
by Dee4three on 2019/02/07 21:07
Not free anymore !! Don’t waste your time.
NOT HONEST!!
by Kekededede18 on 2019/02/07 19:02
I’ve been using turbotax for years & it was all well at first. I was filing my taxes on the app this year & all of a sudden the “Deluxe Version” was required. I was okay with paying the lil $39.99 but at the end somehow it was talking about “with taxes and fees” which they did NOT show what the taxes/fees were for, the total came out to $119!!!! That’s a rip off & they know it!! They should be honest about prices upfront! VERY DISAPPOINTED!!
Sneaky excess fees
by Phuq Ya on 2019/02/07 18:13
When i filed my fed and state, TurboTax said my total would be $40 for each. $80. Fine. Sounds good. I agreed to have it deducted from my refund. I got the refund today to find that $130 was deducted! I emailed customer support and they said “oh well there’s a handling fee for our third party partner”. Would have been super cool to know that and not get charged $50 more than i was told it would cost/what i agreed to. I am so disappointed. I’ve used TurboTax for years, but because of this i will never use them again. This is unacceptable and dishonest.
Flipping Awesome
by Destinisawesome on 2019/02/07 17:08
I don’t normally write (good)reviews but it doesn’t get much better than this. Simple easy and fast. Dang y’all should put me in a commercial
Review
by Geminikitsune on 2019/02/07 16:14
I have submitted my taxes four times in the past two days and I keep getting an email that my date of birth is wrong. The app directs me to a website where I had seen I made a mistake and then fixed my date of birth. However the next two times I’ve submitted my e-file it’s been rejected because my date of birth is still apparently wrong. I can’t go back and look at the many pages I had to review and double check where my date of birth was placed. There IS a link in one page during a brief pointless revision but it fails to connect EVERY time saying there is an error. I have just submitted my forms again for the fifth time and if I get rejected again I’m just gonna go back to the agency that I went to last year because they know what they’re doing and how to do it right. I know what all I have to look for but this app isn’t helping me at all, it’s just wasting my time. Well, I was rejected again not long after I posted this review. I will never use this app or any affiliates again.
Felt like a scam
by Ariel Nox on 2019/02/07 16:12
Told me for free at first then told me it only cost me 39 usd then you told me since it’s three paper work so 39*3=117+2tax=119. I feel like I was scammed and robbed. I will not use this again. And be ready for them to squeeze money out of you at the last minute. It’s definitely easy to file your tax through this app. But the design makes me feel cheated. Very unsatisfied.
Does not accurately tell what you’re paying for
by Disgruntled by Taxes on 2019/02/07 15:18
When I paid for the deluxe version which is about 40$. It was not conveyed that I was paying 40$ for each state return as well as my federal return. Which is about 160$ for 3 states and fed.
Doesn’t work if From NY
by barlowboy73 on 2019/02/07 14:42
If you are either from the state of New York or just moved and still have a New York License Turbo Tax does not work. NY license have a document number on the back that is required to finish filing your taxes. This is fine as the document number is easy to find, however TurboTax has NO PLACE FOR TOU TO PUT THE NUMBER. Also you cannot speak to a living person unless you pay them money. Turbo Tax is a scam and I will never file with them or even attempt to ever again. I called the “help” number so many times that the stupid robot won’t even take my questions. If you are from NY or have a NY drivers license you cannot use this program. TurboTax @ me.
$300 is missing
by vinsan2019 on 2019/02/07 13:44
My refund is $300 short for some reason and this after they took out the fee and plus the advance. So they took an additional $300. BEWARE
App closing
by Neiimii18 on 2019/02/07 08:41
I keep trying to open the app and it just sends me to go online then when I hit cancel it signs me out for the first time having it I dislike it I thought it would of been a better app so sad I can’t even open it
Horrible horrible horrible!!
by Luckycharm7878 on 2019/02/07 08:16
I can’t believe turbotax changed so much. Last year I was so happy filing my taxes for FREE because it says “FOR FREE”, but now, I would have to pay $119???? Are you serious? The worst part is that they don’t explain why. Delixe fee? New York return fee? Fee because I wanted them to take from my refund? WHAT?!??? I’m sorry but you guys are a fraud.
At first it was the surprise price but now it’s the help support
by TheJakeRate on 2019/02/07 02:48
Trying to get answers to the prices by using the SmartLook feature they have for the first time. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. TurboTax was acting like my issue was resolved. But it never was. It’s like I only explained the problem to David and he just listened and did nothing. Pretty unprofessional if you ask me. I’ve never experienced this type of Customer Service in a long time. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on TurboTax. A feature that they advertise on TV as a helpful tool. That’s scary if you ask me. Because this thing doesn’t work. TurboTax you should be ashamed of yourself as a company. If this is how your service is I’m doubting you’ll even be bothered to see my honest survey that you had no problem sending me very quickly. But since I see you responding to people on the review app feel free to keep reading because here’s my survey: You didn’t answer my question, the person didn’t have his face shown, he didn’t help me at all or reach out to me after the fact (even though I gave him my number), and no I would not recommend this to my family, friends, employees, heck my worst nightmare.
Annoyed, frustrated, disappointed
by Tippadee on 2019/01/27 02:58
The last two years I had to have my taxes prepared elsewhere, but for more than a decade before that, I used TurboTax and was always really happy at the ease, convenience, and minimal cost, so I didn’t think twice about returning this year! TurboTax used to cost $0 to maybe $40 a couple of years ago. Now the service they advertise in this app as “free” cost me $125 total (although they have not presented me with a receipt or a way to verify this as of yet, so who know what it will be down the line!). The worst part is they weren’t open about the charges along the way or remind you of your costs or what certain tools you have to purchase, so if you work on and return to your return, good luck remembering why you’re being charged for anything! They also don’t openly present alternative cheaper methods, they present the option like you don’t have a choice while still advertising FREE (I did not want, need, or choose PREMIUM SERVICES but somehow ended up paying $40 for it), they don’t let you change your mind or adjust your “order”, and I still don’t have a receipt to verify anything, nor is the information present in the app to verify. Proceed with extreme caution. EXTREMELY disappointed with the cost of TurboTax this year and will think twice about using them in the future.
Awesome!
by Torguga on 2019/02/09 18:34
It said it was free but I saw it charged me 40$ for federal lol But I don’t care cause it’s free money feel lucky at least the government even give u taxes return. cheap foools and I payed 20$ for a better version so that’s 60$ but i don’t care it seems fine to me rather then just go to a person and be charged 125$ or more plus who knows if they get charged the 40$ from the federal for filling it too from our taxes and apart from that still charge 125$... I filled my taxes with this app and everything seems good they accepted my taxes now I’m just waiting on it to arrive to my checking account 😁 I’ll give it a 5 star when it arrives I’m getting 1300$ who cares if I have to pay 20$ for an upgrade of the app I don’t have to but I did and 40$ for federal I would just consider it as appreciation for making such a easy app to use and so good. I’m a part time worker a student and I feel like I’m getting so much taxes like who cares if they take 40$ out of 1300$ like bruh why y’all so cheap so many people giving bad review just for 40$ that the federal charges. The rest is up to you if u would like to upgrade to better version and pay more.
TurboTax is going downhill
by Sarah R 2018 on 2018/04/13 18:25
I originally used TurboTax in 2015. It followed by the IRS saying my information was obtained and steps to follow. From talking with other individuals and research, it sounded like this happened to TurboTax users. I switched to a different company, TaxAct, to complete my 2016 taxes. I returned to TurboTax in 2017 as it sounded like more security was in place and they had the flexibility of mobile filing. For someone who doesn’t have a working computer, this was a great option! Unfortunately, upon filing, the IRS rejected my information since I did not provide information from the previous year. TurboTax did not highlight this from the get go, but they had to problem requiring me to sign up for several other fees - the site required me to sign up and when I pressed the back button to go back to review my options, it kept refreshing the page until I agreed to the fee to continue. For me, TurboTax is not there for its customers and is not seeing the big picture - making filing taxes easier. I guess at the end of the day when I talked to a representative, my understanding is Fool me once, shame on you. Fool me twice, shame on me. I would suggest looking into another company, since TurboTax is not like it used to be.
Demanding a refund!
by VampireKitties on 2018/05/13 15:18
Had so many bugs not fixed on tax day. I had used it months earlier to get an idea of what my refund would be but when I found out I would owe money I decided to wait until I had the money before filling. On tax day it said I owed $0 and refund was $0. I got all the way to the end and it said I was ineligible to digitally file my Federal and would have to print it off and mail it to the IRS instead!?? Every time you clicked the link to print the federal the app cycled you through the last 2 or 3 pages. I was unable to file AFTER I already paid $107 to TurboTax! I didn’t have time so I started over with the H&R app instead, was easy accurate and not glitchy as heck. I called my bank immediately to try and cancel the payment but was told because I couldn’t go to my bank that same day I’d have to work with TurboTax to get my money back. I’ve been trying to research how to get my money back while I wait till Monday when their call hours are. From what I’ve read you can’t get your money back from TurboTax after it’s already been paid. I’ll be demanding TurboTax repay me the $107 I paid to file. Wish me luck and never use TurboTax; it’s honestly easier to do it by hand.
Never using TurboTax again!!!
by JaimeDavis1402 on 2018/02/05 17:07
If I could give zero stars, I would! I finished my return and when I went to e-file, and it told me that it could tell that I used a different account to file last year. Which is completely accurate. My ex-husband and I used his account to file during our marriage. It then told me that in order to verify that it was indeed me trying to file my taxes, it prompted me to log out and log into the account that was used to file last year’s taxes, so that they could verify last year’s AGI. I was then forced to contact my ex-husband to get the log in information. I logged into the account the account and then back into my account, but it still said that it had to verify my AGI. Why can’t I just input it myself?!?!? I looked in the helpline, but nothing was even remotely helpful. I then resorted to calling customer service where I was informed I would be automatically upgraded and charged FORTY FREAKING DOLLARS for trying to get help!!! I then changed my filing method to file by mail where it took me to a screen that only had a link to change it back to e-file. I still have not been able to file my taxes...four days later.
Used it for years!
by gmajules17 on 2019/02/05 00:04
I have used Turbo Tax since 2003. I have never once had a problem and it helped me with the most complicated tax issues. I have always felt safe, secure and accurate when filing my taxes. Especially needed the help when I became a widow and then disabled. I recommend it for my own children and have also helped many many friends do their taxes via Turbo Tax when they felt they needed help. I also felt more in control of the information I was submitting. Not to mention, the education I received from using Turbo Tax regarding the tax laws and what I am legally allowed to claim when recognizing work, childcare and health expenses. This app automatically downloads your W-2 from the payroll department from your employer if that option is available and your job uses a major payroll provider. I enjoyed the experience learning how to do my taxes on my own. Very simple, fast and extremely accurate.
Going down hill?
by richandjayyyyy on 2018/02/03 17:42
I’ve used this app for filing all the time. It works great. They never charge me. Thus time I was not charge but i didn’t understand why all my information wasn’t there like the year before. That didn’t bother me, i have lots of patients seeing that i work in a mental hospital. The thing that bothered me was the camera part. The previous years it worked perfectly fine. It didn’t mix up numbers or anything. But this time apparently the camera couldn’t get numbers right. For example switching a 9 with a 0 or switching a 8 with a 3. Thank God I have patients and I made sure everything was correct. I had to redo numbers because the picture had changed them. I was better off not taking a picture at all. And also I noticed at one point it didn’t put my numbers in a box, I was shocked. But it’s okay, I still got them done. I don’t know what’s going on with Turbo Tax but please fix it because i do recommend Turbo Tax to people.
Fast and Easy
by Carebearclg on 2018/01/28 18:47
TurboTax was so easy and fast to use. I went the free route wasn’t charged a penny was kinda bummer having to enter in all my info again wish they’d let us do that without having to pay but can’t look a gift horse in the mouth and I did the pic of W2 and it worked great! So can’t complain about having to enter everything in lol I used this program last year and never had a problem simple easy to use and walks ya through the whole process and I’ll use it again next year!! I used H&R Block for years always paying the money for CD and stuff so glad I gave this a try! Didn’t have a problem using it and as long as ya go through each step and pick the program ya want you don’t get charged a penny😃 I recommend this to everyone even first time do it yourselfer’s lol it simple and guides ya through without a problem!! And ya can do it free and even efile free! Thanks turbo tax!!
Just like the TurboTax you are used to
by gadgetie on 2019/02/07 08:04
Not sure why there are so many negative reviews on this app - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the TurboTax Deluxe web version for many years. Out of curiosity - I decided to try this app. I was skeptical due to the bad reviews, however the app was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with this app. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience.
Great app if you have simple return to file
by teenytalea on 2019/02/01 02:53
The user Tipadee must have not paid any attention while filing. This mobile app is really simple to use and if you have simple forms to input, like W2s, you don’t need any help. It was completely free to file both my federal and state taxes and to set up direct deposit. It prompted me to upgrade often, but it seemed to be clear that you would be paying money at that point if you do and still allowed the free option. You can’t get 24/7 chat help or import stuff with the free option, but again, if you only have w2s to file this is not a problem. I’ve been using TurboTax for years and have not once had a problem, just make sure you have all the info correct and pay attention to the upgrade prompts so you don’t accidentally agree to them if you want to file for free.
Overall Good App (this is more a review of the service then the app heads up)
by Jdc20181 on 2018/01/27 14:08
This is a review of the service not all about the app. The app is fine, for the most part. Turbo Tax was easier than H&R Block I tried with them first it kept crashing (the web app) and giving an error message, I had to delete my account and re-sign up to downgrade (clicked the wrong option and no easy way to go back!) the help links don’t work to downgrade but they worked 🙌 perfect for upgrading! TurboTax was easy, and Faster didn’t ask a bunch of stupid questions only what is necessary, it looked as from a developers stand point that they put much more effort into a modern application with TurboTax they don’t Spam you with upgrading, AND they seem to have more features! The mobile app is nice also but isn’t much more than added bio-metric support (Touch ID). They should have better design for the app but that’s only as a developer opinion it works fine just its one of those things lol. Overall it’s a good choice, and reliable. Recommend for anyone starting out if you have a complicated situation E-Filing isn’t designed for you unless you want to spend an abundance of money, most places don’t charge to do your taxes up front and only take a small fee if any if you go in person. For me E-Filing is economical.
Upsell Overkill
by Nushmut on 2019/02/02 13:19
I’ve been doing my taxes through TurboTax for several years, and I was eager to use the app to input data from the various forms as they arrived. But I think I’m going to try another service this year. The price is what it is, although it looks like the only reason I’m having to use a paid tier is because of my student loan interest form. That’s not the big issue for me. What’s been particularly upsetting have been the constant interruptions to upsell me on MAX benefits. I’ve dismissed that ad dozens of times already, and it seems to reappear every 2nd or 3rd page I swipe through. One would think that seeing a customer respond ‘no’ to an ad that many times might establish a pattern and lead to the ad being fully dismissed until the final review section. I understand that they just want more of my money, but I’d prefer to spend that money on supplies for my classroom. I’m probably going to end my usage of the Mint product as well and use a different budgeting app. This app is a basic replication of the mobile web interface, but offers little else that’s unique. Touch ID integration is nice, but that’s table stakes. (And my login is 1 tap and a Touch ID scan away when in Safari, so it’s not that much more convenient) Even though I’m basically ready to file my taxes, I think I will be trying another service this year. There is a clear decline in respect for the customer by this company.
Review
by Geminikitsune on 2019/02/07 16:14
I have submitted my taxes four times in the past two days and I keep getting an email that my date of birth is wrong. The app directs me to a website where I had seen I made a mistake and then fixed my date of birth. However the next two times I’ve submitted my e-file it’s been rejected because my date of birth is still apparently wrong. I can’t go back and look at the many pages I had to review and double check where my date of birth was placed. There IS a link in one page during a brief pointless revision but it fails to connect EVERY time saying there is an error. I have just submitted my forms again for the fifth time and if I get rejected again I’m just gonna go back to the agency that I went to last year because they know what they’re doing and how to do it right. I know what all I have to look for but this app isn’t helping me at all, it’s just wasting my time. Well, I was rejected again not long after I posted this review. I will never use this app or any affiliates again.
Not so much this year.
by DocRobertsonMD on 2017/10/16 19:58
Years past I’d have been fighting mad if anyone told me there was a problem filing with TurboTax. This year, not so much. Finishing 2016 taxes and have found it to be excellent as expected right up to the very point of reviewing the return, fixing small errors and actually efiling. And, as in past years, I found customer support extremely, superbly helpful, polite, and a pleasure to work with. ( American businesses, take note! I can’t think of another company that I do business with that I can heap praise on customer service, but I can and will TurboTax!) However, to actually efile, I was getting error msgs that page can’t be found, blank pages, lock-ups, etc. to the point that I had to complete my return and efile with the iPhone app. Got er done, but by hook or crook! (Should I say “crook” when it comes to taxes??? lol!)
No different from going to a person
by ComptonPZ on 2019/01/29 03:25
The one and only benefit of using this app is that you’re doing it on your phone, so you don’t have to go out to an office. And, to be honest, you may as well go to an outside service. It isn’t free. They tell you it’s free. They give you an option to choose the free service. Then, when you’re at the last step of filing, the app tells you that you have to purchase a $60 upgrade. This upgrade gives you prompt access to your previous years tax returns and I’m really not sure what else. So, now with this “deluxe” service you’re forced to purchase, you have to pay for the previously free federal and state filings. How does that even make sense? I pay for an upgrade so that I can be charged for something you offered for free? And this isn’t the only package/upgrade it tries to sell you. I’ll never be using this service again and I’ll be telling people to skip it. At least when you go to a tax preparer your fees aren’t masked as specials.
YALL FILE FREE W/ CREDIT KARMA
by Ccccss on 2018/03/16 06:45
You guys didn’t guide me in the right direction whatsoever. My entire tax return got screwed up because it was so UNCLEAR what they actually needed. The Obamacare/medical insurance thing is such a crap show, it ruined my taxes completely and I had to amend with a different company. I’m extremely unhappy that TurboTax is going to automatically be taking $30 out my account next month because my federal never came in due to their crap service. I have no money to begin with. I’m on maternity leave without pay and you’re literally about to take half of what’s in my account for your mistake. I have an infant. I needed that return. You, As a company need to understand that there’s people that rely on their tax returns. Nobody has time for errors like this because you failed to disclose. I’m so disappointed. I’ve been using TurboTax for the last few years. Last year it failed me and this year it was a big FAIL again. Never again. There’s a reason why we lay good money for good taxes. Goodbye TT.
Stupid, unhelpful and all around a waste of time.
by Derek Nathan on 2019/02/02 01:21
I was excited at the idea of saving money this year instead of paying for a tax service. Instead I find myself having wasted most of an afternoon attempting to file my taxes for the first time this way. It’s supposedly supposed to be easy, pain free and FREE FREE as the commercials boast about. I cleared and restarted THREE times. I’ve had the same job for a couple of years now. I’ve always gotten money back for a refund. But this year thanks to TurboTax, despite having the same job and literally NOTHING changing, the app and its “100% accuracy” kindly informed me that for the first time ever, I OWED money to the government. $243 to be precise. The first time before I cleared was nearly $1,000 if you can believe that. But get this! Thanks to the accuracy and helpfulness of TurboTax, I’m STILL getting a refund. Can you guess how much? A whole whopping $16 refund! That’s almost enough to buy dinner. I will not be recommending this to anyone. If it ain’t broke, don’t fix it and TurboTax is CLEARLY broken. I’m proud to say that if I could give this app a rating of zero, I would. A lot of people looking forward to getting there refunds to help with expenses. And at first YOU expect ME to pay nearly a months worth of pay TO the government? THEN you insult me by telling me my refund is only $16? When in the past it’s been considerably more than that with NO money owed. Ridiculous.
PEOPLE STAY AWAY!!!
by Jk5x5 on 2018/02/08 07:39
On Tv and Adds its a 4-5 Star add but it’s not!!! I got scammed after doing the work online and this has happen to other people too if you do the research, I filled threw turbo tax, took 20min, everything went good and seemed accurate, now for my returns I was suppose to get 1200 back, then I couldn’t figure out why it wasn’t going threw and not giving me information if it did so I let it be, then later I got a random email from “1800 tax team pro” thinking it’s from turbo tax and it wasn’t then got tricked from using another party that end up charging me 350$ to get my taxes. Because of lying Turbo Tax somehow 1800 tax team pros got my information from them then lured me into a wrong tax preparer which I rather go to a local preparer where I live that will charge me 80$ rather than 350$. Thank you Turbo tax for lying about being simple and cause of it I can’t get my full refund this year and now some random dude that lives 10 states away from me has most of my information.
Very Disappointing
by NH Tax Payer on 2018/03/24 19:50
I am a long term user of Turbo Tax and have been generally satisfied using either the cd-rom version or the online version. The latter is significantly more expensive than the former for the same basic tax form preparation, but it has prepared the form accurately. For 2017, I entered all data into the appropriate fields, checked the commas and decimal points, and completed the review. All through the process the tax bill was over a mIllion dollars (!) which I thought might be corrected after completing the final review. It was not corrected. A phone call to TurboTax failed to produce a corrective action or steps and I was told I would have to pay an additional fee to speak to a tax specialist. The person I spoke to could not explain to me how to clear all the fields so that I could start over, hoping that would get me to a completed, accurate return. TurboTax has failed to produce a user friendly, accurate tax preparation process. Very disappointing. I will not be back.
Stay away - bad math
by ida wanna use a nickname on 2019/02/06 19:45
I have an exceedingly simple return involving 1 person, 1 job, and one standard deduction of 12 grand that it very definitely did not apply. It's simple math. I won't trust a tax service that can't get that part right. But more telling is the response to the staggeringly varied types of customer complaints written in review of the app - and how those complaints are addressed - and not addressed by the developer. For example multiple people complained about being very obviously tricked or manipulated into paying for things they didn't need and hidden charges, but the developer always responds to these very valid complaints about shady business practices saying that the person should go to the Facebook page or get apple wallet. It reminds me of trump! Deflect! What about Hillary! I am confused as to how they do the ratings since so many people are giving this one star, yet it rates at 4. Must be the old version. Believe the many many negative reviews.
Unbelievable
by Killer8972957 on 2019/02/02 22:57
I have used TurboTax for 7 years now. I will now NEVER use it again. I have never experienced Any problems until 2 years ago. Granted last year’s issue was a problem with the state, but TurboTax was unable to get around it and because of this, wanted me to pay $1,500 instead of refunding me a couple of hundred dollars. This year, I have moved to a different state. I worked in Rhode Island and Massachusetts and have just moved to California now. I completed all of my tax forms and tax breaks and everything. I always looked forward to using their “Free” service, but I was unable to do so this year because EVERY corner that I stumbled around was “UPGRADE TO DELUXE NOW” Of course I ignored every advertisement. But once I was about to File, I was prompted one last time and was told that I was Unable To Continue without upgrading to Deluxe due to an issue with my address. So I went through the whole Process of clearing all of my information and re-inputting Everything Manually to insure all of my information was correct. I get back to that page of TurboTax (on the app AND the website) and it gave me A COMPLETELY DIFFERENT REASON as to why I was unable to continue without upgrading to Deluxe. I quickly signed out, deleted the app, and came here to warn people not to use TurboTax because the whole thing is just designed to steal your money.
What is everyone complaining about?
by Nola Kelly on 2018/04/15 16:16
I’ve used Turbo Tax for years. I was thrilled to try the app since my laptop has seen better days. It was easy and quick. The fees were the same as they’ve always been from what I can remember. I mean my tax situation is pretty simple. I have to use deluxe due to some 401k deductions but I feel like if I actually went to someone to get them done it would be way more expensive. I love that I can use my Apple Pay, it’s super convenient for me. I had my files emailed to me so I can just save them to my computer later. I also love how they keep all of your files from past years. I would totally recommend this to anyone who has a fairly simple tax situation.
Military User Friendly
by marrytiffany on 2018/01/30 08:45
I have been using TurboTax from the website for years, and the app makes it even better. As soon as I start getting my tax documents I update the information and can pick up where I left off wether on my Mac, iPad or iPhone. I usually just input the numbers from the boxes on my forms but I have used the camera to take a snap and it did it for me. What made me a loyal customer is that it breaks down every box for me that I may be unsure of, especially once I started having to itemize. Without leaving the page and having to do research, it explains my non-taxable pay from combat/hazardous zones and helps guide me. Definitely makes things easier for me.
Can’t get it to work
by Tchau1111 on 2018/02/04 05:36
So I was planning to use turbo tax to file my tax again for the 4th year. I don’t mind paying for the service because I do end up getting more money back. Some how this time around I try out the apps on the phone and everything seem to work like how I expected but when it comes to getting a live help, it takes about 10 mins to wait to get someone to help and than when it’s time for me to accepted it they say something wrong. I did this 3 times now and it’s all the same. So I decided to get a call back and of course 15 mins later they call me but again it disconnected me when I hit the number 4 like they said if I still need help. So now I’m thinking I need to go find me a different tax services and file with them since this is not going like they advertise. I’m willing to pay for the service but I’m not getting the full benefit like they say they have.
Free=$120
by Kool-aid pro co on 2019/02/01 04:10
Was free-had special form-cost $40 (later find out that’s a lie and they double charge you the $40, one time for fed one time for state)-get to payment options page, have choice of “pay with debit/credit card” or “take it out of my refund”........well one sounds way easier so of course I chose the latter, next thing I KNOW I’m at the final screen and it’s telling me I’m being charged another 40 F₩€/|NG DOLLARS FOR THAT OPTION AND IT DOESNT LET ME GO BACK AND JUST PAY WITH VISA... needless to say they’ve lost my business, I can understand $40 for having to file a schedule 3 along with having a 1099-R, but to then triple charge me and leaving me with the option of either biting this bitter bullet or using a different service, you’ve lost this customer (which I’m sure doesn’t matter as you lie in your ads to continue tricking people) but never will I ever recommend such a shady and thieving company to anybody, ridiculous
Bugs and Glitches
by JohnyGatt95 on 2019/01/28 23:16
Turbo Tax . You app has entirely to many faults . People enter SENSITIVE person information on your have for their tax Returns which is a big deal . For your app to crash and constantly not let me in , or have me photographing the same w2 wondering why its not reading and just asking me for EIN all over again , or going back and forth between the “take me to my return “ screen and the “upgrade now “ screen . Is COMPLETELY unacceptable . We put out social security numbers in this app . If simple fixes are accuring with your apps after years being in business , how can i trust you with my personal information . Your app should be a full-proof iron system with minimal errors . I got to submit 1 thing and i cant even get back on the app . The screen stays white . GET ON YOUR A GAME TURBO TAXES Or i will not filing with you next year or ever again and i gravely recommend no one use your app .
What is wrong with these people
by Shae2525 on 2018/01/26 01:31
So this is the second year im using this app. So they have all my information from last year. But because I didn’t want to pay $30 to file they made me write all my info out again. Which when I accidentally pressed the plus button. It had all my info in the right spots but because I didn’t want that it erased it all so I could write it again. That made no sense. In addition. They camera part they advertise on tv is aweful. I use Wells Fargo app to deposit checks so I know how to do it but I could not get this garbage app to realize a 4 is not a 9. Commas Becca me periods. 1,000 became 1.00. It’s not useless but they advertise it as a selling point and it’s barely helpful. Then once I finished all that I went to e-file. Said my number had to be 2 alpha or above. Apparently “3” is an unacceptable number for efile. Never could find out why that’s an issue.
Confusing 5 hour experience
by Mmiiapapia on 2018/03/05 18:58
I’ve filed my taxes with them before and it was fine because my company paid taxes on my tips for me but, if you’re a tipped worker and have allocated tips make sure to check the box that says you made unreported tips but that it was less than $20 a month if your company does in fact assume you made allocated tips and you do not have a log of your tips for the year. Otherwise, this will try to force you to upgrade to the deluxe version. I couldn’t find this in any of their unhelpful FQAs but I eventually figured it out on my own because you cant call or talk to a real person unless you pay for an upgrade or wait forever for them to reply to an email. Very time consuming.
I want to have nice things to say
by Anonymouse66 on 2018/02/15 15:09
This app is easy to use, it walks you through everything as if you were at a tax preparers desk. That said though, they also do not tell you it’s gonna cost more than $40 until you finish the whole packet, which I find deceptive. Honestly as a company you should just be upfront about any and all costs. I wouldn’t have left even though it cost over 300X the price you advertised your services. I don’t like feeling deceived and as a company taking advantage of how long and hard the tax prep work is doesn’t leave me a happy customer. My old local branch tried to charge me 3 times your $200 though so my only advice is stop playing your customers, just be upfront about costs.
SIMPLICITY @ IT’S FINEST
by cutiebeauty97 on 2018/02/14 07:07
2018 was the first year I was required to file taxes. So, let me inform you feeling anxious, scared, and/or hesitant are all normal feelings. And yes I was all of those & more but hey I’m rating a 5+ star to assure you guys everything is going to be just fine. Just like you all I heard & saw a lot, both negative and positive pertaining to TurboTax. I overlooked them all & decided to give it a shot b/c not everything is going to float everyone’s boat... So moving along with the assistance of my mom I successfully read and understood my W-2’s to navigated my way through the steps of TurboTax to file easily. Then boom 💥 less than 24 hours after submitting everything started looking great. TurboTax made it simple, easy, fast, & did I mention free? Yes, absolutely free to file without the high costs & horrible customer service @ up front locations. I highly recommend this app or the website to anyone & everyone. It’s truly a life saver. Thanks you TurboTax 🙏🏽. Sorry to those who had not so pleasing experiences.
Much Room for Improvement
by StarrHrdgr on 2019/01/27 20:41
I did my taxes with this app this year, and I had some issues with some numbers. Submitted and realized I had made a mistake. Now I’m waiting for the State and federal to reject the taxes so that I can make the necessary amendments. Most of these problems were my fault and I won that, but the experience was about the same as last year. I strongly suggest that there be some backend help so that it’s not just “left in a database” to be rejected by the state and federal government. What could have been an easy experience turned out to not be so. Looking forward to getting this resolved in the next week. With something this important as your taxes, highly recommend that you don’t leave it to this app to do.
Find a good tax person
by quakie101 on 2018/03/24 20:20
Don’t put your full trust in a program. I just got married last year my wife and I did our taxes together and we were misinformed on how we should go about doing so with the app, and charged to use the program we had to file an addendum. Not thinking this was a huge deal it took almost took moving heaven and earth to get any answers. When we talked to a person from TurboTax they literally were reading off the internet things we already found. So we went to someone to help us with addendum and now instead of a return we owe thousands to the government. I cannot think of a time I have felt more cheated. Don’t trust an app over a real person with a degree. And do not get sucked into the marketing from this company, it might work for you fine but in the end it is just a program that will fail.
Was going to be a 4 star, but.....
by stuck in tax limbo on 2018/01/27 18:49
Each year it tells me to skip the state tax portion cause I live in New Hampshire and don’t qualify for it. This year it tells me again that I don’t need to but says I need to in order to finish taxes. The app then brings be back to fix state tax, doesn’t provide hardly any info, wants me to estimate a 2018 tax then says info is incorrect and to fix it again. This is a loophole that I have been stuck in since yesterday. No help from TurboTax cause there is no “Live help” as their commercials say. It’s run by automated software that best guesses your problem with a best guess answer. You’ll have better luck finding an answer by throwing a dart at a wall of answers then taking that dart and jabbing your forehead repeatedly. Oh, and don’t believe that TurboTax is free. In the end you’ll be paying around $80 for a typical 1040-EZ form.
False Advertisement
by Weekly optimism on 2018/02/04 03:19
Don’t be fooled! You’ll see their commercials on TV with the slogan ending in “well at least your taxes are free”, but they’re not. I’m a college student and my taxes are simple and I barely make enough to cover rent so of course I’m going to choose them over another company who traditionally charge $40 for full service. Next thing I know Turbo Tax is charging me $40 then another $40 and then $30. Totaling up to $110 for doing my taxes. When I went back to find out how to not pay they wouldn’t allow me to move forward, so I called for two days and couldn’t reach a representative. I started all over and I noticed that I was being charged because they filed for federal and state taxes. So either or but not both? What! Then charging for efiling! Beware the propaganda they’re pushing is what President Trump would say is fake news.
What Happened??
by Koda9792 on 2018/01/20 22:28
When I used this app for the first time, it was BY FAR, the easiest, and most pleasurable experience I’ve had using an app like this. It was simple, friendly, and explained everything to me simply. BUT, when I used it again the following year, I’d forgotten my password and information and ever since, it’s been nothing but a headache. I’ll change my password and it won’t remember it, I’ll put in my phone number, “wrong number”, I’ll give any address it asks, correctly, and it won’t work. This has been going on for almost 4 years straight! With the government shut down and the IRS being in free-fall, I’m dreading getting my refund even more. Please TurboTax, I loved your app... fix your SH**!!!
GREAT SERVICE, HELP THE WHOLE WAY!!!
by Nemobad. on 2018/02/06 22:21
I love TurboTax! I have never done my taxes myself(or through an app before) I always go to a lady. I was able to get tax breaks on so many things I wasn’t even aware of! Including the Lifetime Learning Credit! I have been in school for 7 years and I have NEVER received any of these school credits on my tax returns ! The lady never told me I could qualify for this! TurboTax also helped with my husbands self employment, which was an excellent tool especially on helping us figure out what expenses we can add to our taxes. Excellent, excellent app and tax help all around! I will continue to do my taxes with TurboTax!!
Free and Easy
by Pwneill on 2018/01/24 18:22
Another year, another tax filing in under thirty minutes on my iPhone. Thank you for a consistent, user friendly, efficient and effective way to get my tax return. One piece of critical feedback is to improve how federal refunds are estimated between income entry steps. I was unclear which values went with which data, and was a bit stressed when my expected return seemed to be halved after entering my second W2. When the final estimate was calculated I felt better—though I recommend finding a way to streamline the estimation process so the final result is less surprising (pleasantly or otherwise). Cheers!
Shocked
by SaraMichelleRavira2016 on 2018/02/10 15:33
I’ve been using this app every year for the past 6-7 yrs and have had great success. It has always been pretty easy to answer the questions. This was was even easier. I was very happy, until I got to the end when it added the extra $44 dollars for Audit Defense that I never added. I even helped my son with his taxes and it did the same to him. He was very unhappy and said this app was dumb to charge him for something he never clicked on. I was very disappointed in the app this year. I see that they responded to my review and politely insulted me by letting me know it was completely optional. I can’t get it removed because I’ve already finalized it and that’s when I noticed the additional fee. I don’t think I’ll be using this app next year.
Expense creep and hidden fees
by JM in NB on 2019/02/01 02:54
I’ve used TurboTax forever and have always loved it. But I’m sick and tired of their expense creep, not applying discounts I’m supposed to receive and constantly trying to upsell me expensive add-ons I’ve already told them I don’t want. It sad to see a company that’s supposed to try to legally save you money unethically try to rip you off with fees and added expenses. And who’s know what they are making selling our information to 3rd parties. Maybe it’s time to move on this year. We had an H&R Block Pro do our taxes a few years ago, just dropped off our paperwork, and got, a much larger return than we’re used to getting with TurboTax. And for not that much more, guaranteed and hassle free. TurboTax & Intuit, shame on you for being greedy and making it harder, not easier, to do your own taxes!
Misleading
by Keikoalisha on 2019/02/08 14:40
Not sure why it is advertised as free if it charges you. Saw an add where it said federal AND date are free. I was charged for state. Don’t care to pay 40 to upgrade if needed. But I had to pay another 40 to file state too? And it is advertised as free. Then I paid ANOTHER 40 for them to take the money out of my refund. I’m sorry I don’t have $80 dollars sitting around for me to pay the charges right away, especially since for half of them I shouldn’t have been charged in the first place. Might as well have taken it to a tax place if I’m gonna spend that much getting them done. I have used turbo tax for years and I’ve never had issues but this year it was INCREDIBLY expensive for a company who keeps boasting about being “free.” I will research a different method to do my taxes next year.
I will never recommend this
by TaxesonTaxes on 2018/02/01 23:11
First year you file it’s free. They get all of your information and advertise that next year it will be much easier! Well, no. First of all you have to pay $30 for the Plus to even file at all if you’ve filed previously with them. Then by the end that $30 turns into $70 you have to pay just to file your taxes that I would have much rather filed at home for FREE. Complete rip off. Not to mention the app crashed on me 3 times so it took me 2 hours and 4 attempts to even make all of it happen. Don’t know how the camera option has been working for uploading everyone else’s W2s, but it completely entered all of my information wrong and they were still ready to submit it anyway. Complete waste of time. Next year I will be filing by mail.
Forever TurboTax !!
by crash.zone on 2018/02/01 06:03
First off- great Product !! No BS from an actual tax person saying cant do this / cant do that + charge you to the hilt and suggest as HRJoke did once “ just send along a check to pay, Incase” .. yes that was a quote !! They had no flippen clue about how to address taxes from another another state .. actually suggested sending upwards of 2k in form of a check along with filling..and fee’s of $250 for them to fill out the forms ..UNBELIEVABLE ! — that convinced the person i was helping to buy TurboTax as i had suggested originally ~ and they filled with TurboTax and got a refund of 4230$ that year: Reason for 4 and Not 5 stars **** DO NOT EVER ~ EVER use “turbotax AUDIT PROTECTION” It sends a Flag up and IRS COMES A LOOKING !! Happened to me- resulting in a DOUBLE AUDIT !! Believe or Not - not my problem ~ good luck ! Know this tho ‘ my friend who works for Intuit - neither confirmed nor Denied when inquired to this possibility.. Intuit selling to IRS info ( those who choose audit protection ) REMEMBER — NO MATTER WHO IS IN OFFICE AS MASTER PUPPET OF OUR GOVERNMENT — BIG-BROTHER NEVER LEAVES !,
Invaluable
by frankielander on 2018/01/21 14:22
In terms of practical value, this app is perhaps the most useful app there is. I’ve been filing my taxes with it for the past 3 years, and received great refunds each time. It guides you through every step just as well as a face to face session with a tax preparer, and at a fraction of the time and cost. What’s more, you can pay out of your refund rather than upfront. And yes, it makes it very easy to set up direct deposit. The only thing that this app cant do is recover all the time and money I wasted at H&R Block over the years before I discovered it ;)
Filing taxes for a hillbilly
by Freebird Shirley on 2018/02/04 04:15
I’m under educated and not very smart I only own a smart phone which is a whole lot smarter than my self heck I don’t know how to work much of everything it does..., however this app is so easy to use and being able to talk to a professional with a click of a button is awesome!! Look if I can do this and do it correctly anyone including a small child can do it!! Thank you TurboTax for creating such an easy, simple, inexpensive way for us to do our taxes and saving ourselves a whole lot of time and money!!
Not happy
by 804Tinkerbell on 2019/01/24 15:20
I went through all the steps of entering my information just to find out that my “free” filing would end up costing me over $40! The only reason I considered filing with Turbo Tax was because they advertised free federal and state filing. The only concern was that I had contributed additional money towards my retirement plan that has to be filed with the “deluxe package” and I’m not able to even go through the final review until I do. Secondly, a message pops up saying there will also be additional fees for the state when upgrading! I feel completely duped and should’ve went with my first instinct of choosing another company. Now I have to go through the headache of filing all over again. Thanks again for the “free” filing.
Buggy sign in
by Peyu39 on 2018/02/10 18:09
Trying to login to the mobile app and am presented with a screen to update my password- cool. After changing it a pop up appears asking if I want to save my password in some password manager. Okay, why? I hit “continue”, I don’t want that, just update my password. The same pop up appears again, I hit “cancel”. It appears again. Fine, it’s forcing me to save it for some reason, I hit “save”. The pop up appears again! I can’t leave the screen, and I can’t update my password. Why was this added in the first place? Password managers are usually where the password is generated, why would I want to type it in turbo tax and copy it to the password manager? That’s so backwards and unnecessary. I’ll have to try another way to reset my password.
Their email system is broken and can only pay with Apple Pay
by Trever1234 on 2018/02/10 15:06
Their email system will only send the emails required to certain domains . Rather than fix the system , they put the burden on the customer to change their email after you’ve paid them . This is completely unacceptable from one of the world’s largest IT companies . Secondly, you only have two options to pay (can’t file the return until you do): Apple Pay or from your refund . If you aren’t getting a refund, that leaves only one option : Apple Pay . This forced me to go through a process which I had zero desire to do . Again, they trap you into this after you’ve already gone through the whole process . I’m extremely unsatisfied with TurboTax and intuit !!!!!
What happened TurboTax?
by Kimber&MooMoo on 2018/04/12 14:04
I’ve used TurboTax ever since I started doing my taxes. I really didn’t make mind paying the $60 some odd dollars to have the plus and audit defense. I always paid for the fees with my return. Well this year they charge a $30 fee to have their charges taken from your tax return. I am so disappointed in TurboTax this year. I ended up filling to get it over with since I was pretty much already done and since I’m a college student I don’t have much spare time. I spent $100 on taxes this year, I’ve never spent that much! The only reason why I gave 2 stars is because the ease of filing was great but not worth $100. Sadly I’ll be ending my use of TurboTax and using something different for future taxes.
Rating Trends
0,0,0,1,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,16,1,0,0,2,0,0,4,0,2,1,1,0,0,5,4,3,0,3,4,4,0,4,7,9,1,3,4,0,5,0,0,25,0,10,0,21,0,0,61,4,15,32,22,35,0,0,0,0,0,43,0,0,0,0,0,0,0,0,0,18,0,0,0,3048,1558
All Versions
4.0
190,438 total
 5
158,567
 4
19,789
 3
6,594
 2
1,365
 1
4,123
Current Version (5.3)
5.0
180,865 total
 5
150,893
 4
18,993
 3
6,336
 2
1,187
 1
3,456
Version History
More...