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Description
Millions of people turn to Yelp every day to make spending decisions. Yelp provides a free suite of tools to showcase your business and connect you to the Yelp community. The yelp for business Owners app allows you to view important business analytics and connect with customers, including those who have written reviews for your business. This app puts the power of Yelp’s tools right in your pocket! NOTE: This app is for business owners to manage their yelp business pages. If you’re looking for the yelp app that will help you discover great local businesses, go to https://itunes.apple.com/us/app/yelp/id284910350 Use yelp for business Owners to: • Track visitor engagement and customer leads from your yelp business Page. • Respond to reviews with a private message or public comment. • Respond to customer inquiries and messages. • Upload and manage photos for your business. • View reports on ad clicks from Yelp users (advertisers only) • Report reviews and messages. To get started, download the app and sign in with your business user credentials. If you haven’t yet claimed your business on Yelp, go to biz.yelp.com, and follow the steps to find your business and create your business user account.
4 REAL SHINE LLC
by Pleygirl on 2019/10/14 02:59
App really easy to use and understand a terrific tool to have.
Deleted reviews
by SumiMac on 2019/10/13 21:58
Disappointed in the canned response regarding authentic reviews being deleted (not recommended). I intend on telling other business owner colleagues to drop your paid services as I did.
Business
by dcs-- on 2019/10/13 18:43
Work very well
leak detection
by slab leaks plus on 2019/10/13 16:51
Leak detection slab leak water damage all go together
Removal of legit reviews.
by rnrhomesrvcs on 2019/10/13 15:31
5 star legitimate reviews are removed yet 1 star fabricated reviews remain...
Eh
by Carries332000 on 2019/10/13 08:29
I finally started ads and put $450 up for the month. They give a coupon for $900 click for click. Well they have charged me so far $105 and they are only paying $34 what’s with that. I also don’t like that they decide which ads are fake or not. I have 11 verified and shown reviews with 13 that are hidden. I don’t really like this at all.
President
by Water Damage Expert on 2019/10/12 23:55
Yelp has been a great addition to our digital marketing. Thank you yelp
Yelp adds
by XerxesPvg on 2019/10/12 20:17
I have been using yelp business because yelp business team called me and told me that i can increase my sales with them so I tried for 1 month.I paid 550$ and we closed 1 order of 100$ ,about 1 costumer out of 100 quotes.
Awesome App
by JHSonline on 2019/10/12 18:34
Sometimes you encounter an app that you find is easy to use, fully functional, and always up. That’s this app. They designed a simple and fully functional interface over at Yelp. Kudos to them!
Good business
by Soft tissue liberator on 2019/10/12 14:28
Excellent, straight forward app.
Yelp - where people go to anonymously commit libel.
by COBusiness on 2019/10/12 05:01
Truthfully we wish we had never set up a Yelp business account. Apparently the only way to get rid of it is to use Yelp, which of course no small business has the time for. We have had to terminate a couple of employees for excessive personal cell phone use on the job recently and they seem to all follow the same path - hop on Yelp and leave fake negative reviews. Yelp censors out positive and unsolicited customer reviews because it is the only review they have left, but they leave these fake negative reviews even though they are likewise the only review the user has left. Suspect - I get the feeling they aren’t happy we aren’t dropping $300/month in worthless advertising with them and are punishing us for it.
Good app
by tico8546 on 2019/10/12 02:35
Great app
Carpet Cleaning
by J-Dogg111 on 2019/10/12 01:35
I’m using Yelp to help continue and grow my business .Thank You Yelp for helping me reach out to more new customers and helping me to reach and exceed my goals. Thank You Jason Yarbrough Owner ProSteam Restoration
Very easy to work with
by daejeon2002 on 2019/10/11 22:49
Great advertising program
Owner
by Rattle1212 on 2019/10/11 20:46
Highly recommended, great customer service
Ok service
by Miley f*#cking botz on 2019/10/11 19:16
Definitely can’t stand talking to someone who gets frustrated with ME!!! For not being able to understand them due to their accent! Learn to speak without an accent! I moved from jersey and I learned to correct the way I pronounced words like car, water, ect. This was demanded by my boss! I did it in about 3 months! I realized it once I stopped getting called a yankee in which I’m DAMM PROUD OF! So you can’t say I’m a racist! I was hated because of where I came from, my accent and the inability to not tell someone just how I feel about them!
Great app to use
by Pca516 on 2019/10/11 16:09
Great app to use as a business owner or if you looking at the perfect spot to eat
Ty
by davidsmelech on 2019/10/11 07:13
That are deserve for five start!!!! Wowwww Thank you so much for changing my life
Leads
by Pie poison on 2019/10/11 04:54
Good platform for protein customers
Excellent Leads
by Anastasia 6376 on 2019/10/11 04:04
Con -expensive leads Pro- reliable leads
A Great Massage
by 陈嘉臣 on 2019/10/10 23:59
Great Massage!59.99/hour
Owner
by mari_perez on 2019/10/10 23:18
I love it I love how it keeps me updated to everything
Auto repair Business
by Sincrito on 2019/10/10 19:00
I like the yelp advertising because it is helpful.
Best Way Construction LLC
by Kosti_Robi on 2019/10/10 15:02
Just amazing and very helpful.....
Nice Business Owners System
by timlise LB on 2019/10/10 13:42
I’m able to quickly control most of our reviews and customer contact via Yelp.
SCAM
by Mike levonte on 2019/10/10 12:17
These people are a scam. They don’t give you free ads they make you pay for everything after it’s done. I’ve gotten so many bad reviews about this company and decided to give them a try anyway and got scammed out of over $600 dollars. Stay away! There’s better companies out there, that stick to their word!
Helps my business grow
by Fire Island Muffin on 2019/10/10 03:48
This is a robust, easy to use app that allows me to describe my business in detail and post many photos. Many people find my services with Yelp because of the reviews and photos.
Pura basura
by Enmanuel Mayo on 2019/10/09 23:39
Tengan mucho cuidado porque te prometen creditos para comenzar el servicio y al final lo cobran dejan mucho que desear su colectivo de trabajadores es pesimo no crean lo que dicen son una estafa al final tratas de hablarles y no hacen caso solo quieren que pagues aolo van tras tu dinero
Yelp advertise agents
by Jlynn__texas on 2019/10/09 22:05
I’ve been using yelp for years as an consumer so I gave it a shot with my business. However they have dropped all of my clients REAL clients reviews. But it didn’t start until they started blowing up my phone trying to get me to pay for advertising which I don’t need and now my business isn’t on the radar anymore with is awful because of their rigged system do yourself a favor and avoid them phone calls and your business will be okay. I never received business from yelp but I always recommended for people to “hey check us out on yelp” now I don’t say anything. My foot traffic has been at 0 since the last rep I spoke with that didn’t end nice because they were trying to force me to buy advertisement (very high intense sales company) but that don’t bother me... I’m not buying anything if I’m not ready period.
Owner
by vqtran on 2019/10/09 21:48
Great
Business Booster
by CBSPLUS_STYLEZ on 2019/10/09 16:18
Yelp has definitely helped me dtive more traffic to my business by letting them know about our services and what our clients & first time customers feel about their experience at our shop.
Good site
by Ahmad altoubasi on 2019/10/09 15:06
It very good site to make money , and extend your business
Awesome
by rachell624 on 2019/10/09 12:45
Being a new business yelp is helping me get my name out there.
Muy fácil de usar
by Eliesbl on 2019/10/09 02:50
Faster and easier
my business is growing
by legacy Santana on 2019/10/09 01:05
as a growing company owner this is a very useful tool thanks Yelp
Excellent Help!
by M. Burnett on 2019/10/09 00:23
This app gives excellent analytics. I do wish it was more integrated with other platforms
Business owner
by big rob2752 on 2019/10/09 00:22
The yelp biz is ok when you pay your subscription to advertise thru Yelp . But stop the subscription all the hard work you put in on getting your customers business and customers 5 star with the gewd review gets removed from viewing page to a small some what hidden almost fine print icon page... they claim that the system has a program to weave out organic reviews etc. but yet a negative review and 1 star sure goes straight to the top and center reviews page... I don’t recommend anyone with a small business to really invest their time in yelp for advertising... stick with google to advertise with a little hard work you’ll get good results... my honest opinion
Yelp treats you as an idiot
by Captin howdy on 2019/10/08 22:11
I’m not going to say that yelp was ever a good platform but they have gone from bad to worse. Their report no longer show details that a business owner would use. We are down to bare basics, I mean what’s the point of having an app?!
Yelp works
by ROMANO HVAC amd Electrical on 2019/10/08 19:24
It’s is overwhelming at times but if you want online exposure for your business you MUST work with yelp. I have had ups and downs but overall I am satisfied with the ease of access to reps and account executives They will even help you out financially with first campaigns And everything can be done through app Thanks Yelp
Good
by 在纽约的开封发型师 on 2019/10/08 19:18
Thank you
App needs work
by ArielDP on 2019/10/08 16:51
SO many glitches. Should have an automated response feature. Too many clients request appointments through the app and expect immediate responses. Automated response can help solve this issue - especially since the glitches happen so often and messages aren't received immediately. Clients will base messaging you on your recorded response rate. Photos posted by clients would be sorted by date or shuffled more frequently. I have no understanding of their algorithm.
Amazing
by Babyboogaloo702 on 2019/10/08 16:49
(:
Great App
by - Million Stone Man on 2019/10/08 16:22
As a business you need to stand out from the rest! Yelp helps you shine! Making it easier for people who need you to find you! That means a lot!
Great place
by Místico 2477 on 2019/10/08 16:18
Mucha variedad buenos precios buen trato
Owner
by kwankyngo on 2019/10/08 11:04
Yelp saved my business
Forecasted impressions
by awatt272727 on 2019/10/08 11:01
I can’t see forecasted impressions. I like the trend chart, but it should include a forecast line.
I like so much easy and good
by okar74 on 2019/10/08 02:33
Always good photo and nice very easy to use ,,
Jacks car repair palm desert
by 1 savvy shopper on 2019/10/08 01:05
Excellent Great Team and Great work!!
Helps
by ~Ashii~ on 2019/10/07 22:55
Extra boot for ratings and people to search for you
Ora B
by 1 Jack 2 Jills LLC on 2019/10/07 19:15
I love this app
Mr Neil
by Bluffton Pirates on 2019/10/07 19:03
Great clean store to enjoy your shopping in. Hard to find stuff is their specialty, we always enjoy the great service and free tastings. Thanks Wines & Wares.
Yelp ads
by no name csn descibe on 2019/10/07 18:38
I own a motorcycle repair and restoration shop in Elk River, Mn. I was contacted by one of their salesmen???? He assured me that he would get me 5 leads in the next week or I would pay nothing. The next week I did not receive one call so I left an email with him telling him that the deal was off. I received a bill for $338.00 and then again I let them know about there so called guarantee. I figured that was the end of it but I just received another bill for $838.00 stating that that paid me up until I canceled. Beware of this company!!!! Their guarantees mean nothing and they still have not produced a single “lead”. Mike Krawczynski Norton North PS Yelp requires a nickname to be associated with my review. Every nickname which described my frustration and anger with this company has already been used! WHAT DOES THAT TELL YOU??????
Owner
by Brad Farr on 2019/10/06 17:40
Huge asset to me and my business
They bring me leads
by KyleLikesCreamPie on 2019/10/06 05:44
I did pay for 10 standard items and five additional features.
Yelp business helps a lot
by lylytran19 on 2019/10/05 23:24
Great features are helpful for my restaurant. Highly recommend yelp call to action and ads.
Owner
by tavasaji on 2019/10/05 22:31
Best advertising ever easy to use people are honest about their rating so yelp is really helpful to give you tools to grow your business awesome costumer service
Not bad
by elsniperr on 2019/10/05 22:03
Easy to use and works well
Business Help
by Greener Plumber on 2019/10/05 21:10
Very valuable business tool!!!!!
Kept my family eating
by good job yelp biz on 2019/10/05 16:52
If it wasn’t for yelp, I would be working for someone else. But yelp has allowed me to follow my dreams and drive customers to me.
Owner at Mark Etheredge Plumbing
by Mark C Thedge on 2019/10/05 16:32
So Far so good, easy to navigate.
Best advertising for business
by chiminikes on 2019/10/05 05:00
Thank you
Awesome
by Geegee760 on 2019/10/05 03:19
Glad I was told about yelp for business is amazing being able to see the traffic that comes through my page
Owner
by megudal on 2019/10/04 21:42
Greeeeeaaaattttttttttt
Feed back
by Leo Fernando on 2019/10/04 19:33
Saludos hasta ahora me estoy sintiendo cómoda con los servicios recibidos.
BEWARE
by Texas Cleaning Pros on 2019/10/04 19:18
The employees are writing the reviews. They are crooked. Go on Google and see the 50 different 1 star this company has!! They will get your card info and charge hundreds of dollars!! Please Beware!!! Go on Google to see the real reviews
Best marketing service
by Aomalisa on 2019/10/04 02:05
Been using for almost one year, worth money for the results!
Andrea James Law
by Jim Ste on 2019/10/04 01:23
I have worked with Andrea James, Esq. and her team for over two years. She and her team are superb in every respect. I unequivocally recommend her law firm to anyone seeking legal help in areas of divorce and family law in the Bryan - College Station, Texas area.
Scam
by Mo hare the realtor on 2019/10/03 23:12
Yelp is a complete scam . Representative by the name Doug shotwell totally lied to me a that charge my card .i will never do business with yelp and I recommend no new business owners do or at least be on lookout for Doug shotwell horrible customer service ..
President
by amirrezam on 2019/10/03 22:28
Yelp for business has really changed the game and how you can grow a business from grass roots to a big player without having to spend tons of cash. When you have a slow cash burn on lead generation it really can help you reach your goals quicker. Thanks to Yelp we have been able to earn the general populations trust! That’s invaluable.
Poor software & leads
by Owensnyder2 on 2019/10/03 21:35
Have been dealing w Yelp for over 3 years now and get Constant telemarketers wanting me to spend $$ for my site yet have 13 5 star reviews and not one is on my site. Have told numerous people get them on my site and then can talk... makes ZERO sense and understand if a customer would leave a mad review for someone and not use Yelp but a 5 star and continued blocking is wrong.
Manager
by ray.kani on 2019/10/03 18:56
Mike
TEO
by TorrTN on 2019/10/03 17:50
Very good.
Unprofessional Customer Service Representatives
by -bearcat on 2019/10/03 17:47
1. The first customer service representative called me a conspiracy theorist for asking them why they took my reviews down, told me reviews don’t matter in business (THIS IS COMING FROM A REVIEW COMPANY — and really, somebody who doesn’t own their own business is going to try and tell me that?) and that I’m inexperienced for thinking they do, and told me Yelp would rake in more business than FB or IG advertising would. All of which is false. Don’t waste your money purchasing their ads. You’re better off using Facebook, Instagram and NextDoor to advertise your business. Furthermore if you have any difficulties understanding the software, you’re treated like complete and total garbage despite spending your hard earned money on their advertising. 2 out of the 3 staff members I worked with were rude, impatient, and belittling. Only one of the employees who was closer to my age actually attempted to accommodate me. Because of this kind employee I did purchase the Yelp Ads. Not worth the money, however.
Awful rude service
by Mel8181 on 2019/10/03 17:42
Don’t use
amazing application
by Awesome sauce12344 on 2019/10/03 14:40
This is so awesome
Yelp needs more competition
by Dingus13 on 2019/10/03 09:39
The best thing about yelp is that many people use it. Unfortunately, it is not an elegant interface. Also, they have weird rules to limit your control and success. They need to let people say what they want and do what they want.
Love Yelp
by Raffine Nail Spa on 2019/10/03 05:57
I love the service from Yelp .
Do not use Yelp advertising
by superR2020 on 2019/10/03 03:21
They just removed about 50 of my 5 star reviews after cancelling the yelp ads. Why Yelp?
Love yelp for business owners
by Memvan!!! on 2019/10/03 01:14
Fast easy and efficient
It’s okay...
by mike94520 on 2019/10/02 23:00
I wish I would receive less requests for work outside the specialities I’ve specifically listed. Also wish more of my reviews were visible.
Awesome
by AG Wiz on 2019/10/02 21:52
This app works great for my business thanks
Waste of time
by business_owner2 on 2019/10/02 19:42
Worst app ever for business owners. Yelp just published the bad reviews. The good ones they said are fake reviews. Uninstalling this non sense app , it’s a waste of time
Great!!!!
by Sophiasmommy12 on 2019/10/02 19:10
Love using YELP Biz, we get our leads very fast and can respond quickly!
Great great
by hijuqwq on 2019/10/02 18:41
Great
Owner
by Blooblooblie on 2019/10/02 17:44
Great for referral and Repeated work
Erika’s review
by ErikaGahra on 2019/10/02 15:12
Fantastic app!I find it very easy to use my yelp review and very easy to runOur family business in the convenience of my hands. Using my phone and using this app makes life easy!
Yelp for business
by vibrantmermaid on 2019/10/02 15:05
They call and say you get free $300 for Ads have you set up info and input your card info and bill you without permission when you’re supposed to have FREE amount first it was $25 and then try and bill for over $500! I do not recommend Yelp!
Owner
by UTKoi on 2019/10/02 13:16
Great place to advertise business
Owner
by Pm Mover on 2019/10/02 12:45
Great service
Eh
by Big Island Pap on 2019/10/02 09:59
As a small business owner I hate yelp and have resigned myself that it isn’t going away.
Yelp workers calling businesses to sign up for ads
by Austin3896 on 2019/10/02 01:22
Yelp will continue to contact you and when answered they tell you to follow their instructions of signing up for yelp ads and explain nonsense things to you that you probably already know how to do for your business.(She was difficult to talk to due to her being passive aggressive on the phone when I mentioned how yelp is not big in our town and about the reviews being not recommended.) For the yelp sign up ads, they mention that the yelp ads will not charge you till a certain day not explaining if it a free tryout to see if you want to continue on with it or it will charge you those days.
Yelp is the best
by kayjones47 on 2019/10/01 23:48
I get so much work out of this wonderful company I hope they do not hear anything but good things from me and I’m keeping up with there expertises line of work!!!!!
Review system flaws.
by nickd2218 on 2019/10/01 21:14
Yelp’s “ algorithm” coupled with their employees makes using yelp very difficult.
The Value Is There
by Astro Audio on 2019/10/01 18:51
Definitely A Great Help to Business Owners. Worth the Investment
Horrible application and not supportive
by h.user on 2019/10/01 18:19
I had lots of reviews from the real client which it was trackable. Yelp remove all my reviews and said it’s not recommended. I tried to call them but they didn't have any answers for me. Not recommended at all.
I don’t like that my clients reviews get pushed out
by Thrasher Makeup on 2019/10/01 17:40
I don’t like that my clients take the time to review my business and yelp pushes out the reviews. I had over 60 reviews that showed on my business page now I only have 21 reviews and over 60 are being pushed out. Fix your system or this will be the last time I choose yelp to advertise for my business.
Review filter
by Oh lalai on 2019/10/01 14:23
I dont see anything wrong with my page and my reviews are keep filtering for no reason, i focus more on google now that brings me more business than yelp that rips you off
Volume calls at a discounted price
by Mr Nice Trucks on 2019/10/01 11:45
It seems like everyone comes to yelp for a discount so as long as you are fair on your price then you get volume calls. It’s a different breed of people but every once and a while you get a home run as well.
Bad Update!
by Plewtia on 2019/10/01 07:45
I really do not like the visual update at all. The old style made it easy to see if our business user views, etc. increased or decreased percentage wise. Please bring back the old style or make this one more visually appealing/informative.
Ads
by frenchie4ever on 2019/09/22 07:54
Yelp really works for leads. However competitive parties can leave negative reviews that you can not get removed. People have their friends write reviews that you’ve never met, had no contact with nor done business with all can leave bad reviews. Yelp does not verify authenticity of their reviews. They choose what good reviews show up and the bad one that are not real nor honest. It’s not good when you pay 500 to 1400 a month to advertise with them and they don’t at least make sure a negative yelp reviews are legitimate.
Obsolete
by wendybarb on 2019/09/20 10:26
As a business owner you folks call my store 2 to 6 times a week. We have a store number and a number to reach for advertising and business related issues. My employees don’t know my business and I like to keep it that way including advertising. You have those numbers but you never use them. When you email my monthly report it doesn’t compare to the volume I get traffic wise from google and I don’t pay them a dime. Yet I control what is posted and listed unlike with y’all. The reviews I receive from customers are spam from other businesses like mine. All I need to do is follow their former reviews and I can see for myself. I will notice the folks that use you mostly are those from out of the country touring the us and they don’t make my business my locals do, or the college students that are foreign. Again folks that don’t make my bank. Today’s social media outlets are putting applications like Yelp out of business. So it’s time for you to either update your product or put it to rest. The majority of folks are not using your product. The next numbers don’t compare to others out on the market who are doing it for free and if I want to boost my advertising I do for free is still cheaper and goes further for much less at a much lower price then you.
Unprofessional Customer Service Representatives
by -bearcat on 2019/10/03 17:47
1. The first customer service representative called me a conspiracy theorist for asking them why they took my reviews down, told me reviews don’t matter in business (THIS IS COMING FROM A REVIEW COMPANY — and really, somebody who doesn’t own their own business is going to try and tell me that?) and that I’m inexperienced for thinking they do, and told me Yelp would rake in more business than FB or IG advertising would. All of which is false. Don’t waste your money purchasing their ads. You’re better off using Facebook, Instagram and NextDoor to advertise your business. Furthermore if you have any difficulties understanding the software, you’re treated like complete and total garbage despite spending your hard earned money on their advertising. 2 out of the 3 staff members I worked with were rude, impatient, and belittling. Only one of the employees who was closer to my age actually attempted to accommodate me. Because of this kind employee I did purchase the Yelp Ads. Not worth the money, however.
Yelp is not an effective tool for business owners
by Master J-Zo on 2019/09/15 13:44
After my last encounter with a Yelp sales person I decided to leave them a review. After I told a Yelp sales person that I will not advertise with them they removed more than half of my reviews and marked them as “unrecommended.” I spoke to my new rep and she insisted that: 1. I’m lucky that more reviews aren’t hidden. She knows other owners that advertise with a huge percentage of reviews hidden. 2. I’m not in business to receive reviews 3. Their computer system has an algorithm and they don’t understand, not even her. So the computer system did it, not them. I asked her why I should advertise with them when they leave business owners’ reviews in the hands of a computer system that they don’t understand? She didn’t have a great explanation. In the end I politely told her I will not be advertising with Yelp. She then asked me “well, what are you going to do now after this call? Just get on the phone and call your friends? Since you haven’t signed up I haven’t done my job and that doesn’t feel good with me.”....... I will not advertise with Yelp. Doesn’t make sense to invest with a system and algorithm no one can articulate or understand. And yes, I am in the business to receive positive reviews. If my clients are happy and take the time to share a review with the client then that’s one of the best compliments I can receive. Yelp, that’s called “a positive business referral”.
Yelp advertise agents
by Jlynn__texas on 2019/10/09 22:05
I’ve been using yelp for years as an consumer so I gave it a shot with my business. However they have dropped all of my clients REAL clients reviews. But it didn’t start until they started blowing up my phone trying to get me to pay for advertising which I don’t need and now my business isn’t on the radar anymore with is awful because of their rigged system do yourself a favor and avoid them phone calls and your business will be okay. I never received business from yelp but I always recommended for people to “hey check us out on yelp” now I don’t say anything. My foot traffic has been at 0 since the last rep I spoke with that didn’t end nice because they were trying to force me to buy advertisement (very high intense sales company) but that don’t bother me... I’m not buying anything if I’m not ready period.
Unethically Run Business
by jessica sandelis on 2019/09/16 03:21
Business owners, DO NOT WAIST YOUR TIME WITH YELP! They simply bring up all of your negative reviews if you don’t pay them a monthly fee of $450. They HIDE your 5 stars reviews to force you into paying them monthly. The customers that they attract to use your services will be asking you to discount your service usually 50% off. Really not worth your time. When you bring an issue up to them they will NOT help unless you pay them monthly. We have brought up multiple issues that are truly unfair and they don’t care. This time to apiece me they “brought back” 10 good reviews out of 27 that they had hidden after they denied removal of a very unethical and unfair review. The best part is they never hide the 1 star reviews. They are a SCAM. Use other sources for reviews and leads. There are many out there that are actually running fairly.
Qualifying manager
by Delma067 on 2019/09/18 06:13
Yelp is awesome and reflects the true customers opinion and also the truth behind poor work which helps elliminate bad companies and helps homeowners choose good companies that stand behind their work, we are fully licensed bonded and insured and are available to do whatever task that needs to be done from painting a house to remodeling a kitchen or bath to termite and pest control we do as much as we can and we take the time to do it right, we are one of the few companies that the owner leads by example and would not have any of his guys doing the work if he could or would not do it himself
FAKE AND USELESS
by Steve Colman on 2019/09/19 18:02
First my apologies for my poor English. Second yelp now have a “new” program and they believe it’s better and more effective than the first one. I rarely give reviews unless I’m really happy or something is outrageous. I was wit yelp for a while and I tried both systems. Why? Because they tell you the program will need one to two months to actually start being effective. So that your first $800 for nothing ($400/each month) lol They will call you and they will not stop. They will show you how effective and great their ads using graphs and examples for other stores in the same business field that currently using Yelp ads. They will tell you that you can cancel anytime and if no one click on your ad will not get charged but of course people will click on your business and check it out. BUT DONT!! yelp took thousands of dollars from our small local business us and we got nothing out of it. They were charging us over $400 a month which is the standard program ($15 per day) and we will get 1 or 2 customers out of it. They say if you just have one customer then you just covered that $15 fee for the day and bla bla bla.. WASTE OF MONEY AND I STILL WANT MY REFUNDS!
Yelp - where people go to anonymously commit libel.
by COBusiness on 2019/10/12 05:01
Truthfully we wish we had never set up a Yelp business account. Apparently the only way to get rid of it is to use Yelp, which of course no small business has the time for. We have had to terminate a couple of employees for excessive personal cell phone use on the job recently and they seem to all follow the same path - hop on Yelp and leave fake negative reviews. Yelp censors out positive and unsolicited customer reviews because it is the only review they have left, but they leave these fake negative reviews even though they are likewise the only review the user has left. Suspect - I get the feeling they aren’t happy we aren’t dropping $300/month in worthless advertising with them and are punishing us for it.
Ok service
by Miley f*#cking botz on 2019/10/11 19:16
Definitely can’t stand talking to someone who gets frustrated with ME!!! For not being able to understand them due to their accent! Learn to speak without an accent! I moved from jersey and I learned to correct the way I pronounced words like car, water, ect. This was demanded by my boss! I did it in about 3 months! I realized it once I stopped getting called a yankee in which I’m DAMM PROUD OF! So you can’t say I’m a racist! I was hated because of where I came from, my accent and the inability to not tell someone just how I feel about them!
3 Stars
by Carpetman1977 on 2019/09/15 02:26
Yelp biz has helped our family business get more people in the door, so it is definitely a great marketing tool. However, I rate Yelp Biz a 3 overall due to it “not recommending” certain reviews, for whatever reason, which are indeed 100% legit. Customer Service has still yet to respond to me since I sent an email about the issue after about 2-3 weeks. We, as well as everyone else, spend a lot of money for your service each month so the communication needs to be a little more responsive, IMO. Not to mention, having to enter 5,632 nicknames just to send a simple review.
Do not recommend
by metropcss on 2019/09/17 21:07
Like a lot of services you have to pay to promote your business all of my work over the years has been organic so I couple months ago when yelp gave me a call I decided to try their services after a month I only received a few non-follow up messages and a couple phone calls from other advertising companies And when the month was up somehow owed almost $400 And after being canceled being charged whatever prorated amount for this month again not getting any funds or profit in return now I understand it might take more in a couple months using a service but I’ll save my thousand dollars and find another way I do not recommend
Great update!
by Mofavnzla on 2019/09/13 14:45
I was very happy with the main features of the app. Especially being able to change the hours of my businesses whenever I had an emergency or the holidays were coming. This reduced the number of customers angry because they showed up to the store and it was closed The update is great for tracking how many people is looking at your page on line. It gives me n idea of how many clients I may have coming forward Keep it up!
Definitely helped my business!
by HoJo9442 on 2019/09/26 14:44
I was afraid of Yelp, of reviews and having to pay a lot, but surprisingly find it very helpful with minimal effort! A lot of my business comes from here and it’s been mostly positive :)
Business owner
by big rob2752 on 2019/10/09 00:22
The yelp biz is ok when you pay your subscription to advertise thru Yelp . But stop the subscription all the hard work you put in on getting your customers business and customers 5 star with the gewd review gets removed from viewing page to a small some what hidden almost fine print icon page... they claim that the system has a program to weave out organic reviews etc. but yet a negative review and 1 star sure goes straight to the top and center reviews page... I don’t recommend anyone with a small business to really invest their time in yelp for advertising... stick with google to advertise with a little hard work you’ll get good results... my honest opinion
Not worth it. Somebody create another app with good rating system.
by Jakalek on 2019/09/27 23:47
All reviews here is their robots. If you have ads with yelp they send you an quote and never answers you. They have a lot of robots to send a quote and eat your money. I am paying them 4500$ mouth for yelp advertising. But they deleting my good reviews and leaving 1 and 4 stars reviews. After all their program always has some bugs and errors. It is just me paying them 4500$/ mouth and they can upgrade and do it great app. After all they charging too much. It is not even good app. Some people dont even trust them. Because some costumers treated you with bad reviews to get a discount or to get full refund. Thats how they work.
Yelp workers calling businesses to sign up for ads
by Austin3896 on 2019/10/02 01:22
Yelp will continue to contact you and when answered they tell you to follow their instructions of signing up for yelp ads and explain nonsense things to you that you probably already know how to do for your business.(She was difficult to talk to due to her being passive aggressive on the phone when I mentioned how yelp is not big in our town and about the reviews being not recommended.) For the yelp sign up ads, they mention that the yelp ads will not charge you till a certain day not explaining if it a free tryout to see if you want to continue on with it or it will charge you those days.
Yelp is a scam
by Pinkfansinceday1 on 2019/09/23 12:11
This company is nothing but a big bully. You register your business, then unless you start paying them they will not allow your good reviews to post. Next thing you know your business ratings are horrible if you’re not giving them $300 a month. I have so many reviews that should be “recommended” but for some reason aren’t by them. I have combed through those reviews and they qualify. But all the ones that don’t qualify post? I have a couple of negative reviews but tons and tons of good ones. And for some reason “none” of the good reviews qualify!? I don’t think so. It’s because I stopped paying them because I was wasting my money.
President
by amirrezam on 2019/10/03 22:28
Yelp for business has really changed the game and how you can grow a business from grass roots to a big player without having to spend tons of cash. When you have a slow cash burn on lead generation it really can help you reach your goals quicker. Thanks to Yelp we have been able to earn the general populations trust! That’s invaluable.
Good reviews deleted bad kept forever
by aaabbaaa on 2019/09/28 23:49
Not happy about clients good reviews being “not Recomended” or deleted for “violating policy”. But clearly deviant reviews Not being put on either of those status. I have reviews I have reported that are clearly odd ‘reviewers’ Dealing with mental health we will get those but it would be nice for them to be removed after a period of time or at least put in “not recomended” category too. I pay $1500 a month to advertise. My opinion should count too!
Shady Business
by alexrtm11 on 2019/09/20 02:15
Great application BUT get ready to PAY!! And pay a lot. If you don’t spend money in their services they will remove your positive reviews and when you complain about it they give this well rehearsed none sense bull**** explanation that even they don’t believe. Coincidentally enough only the positive reviews get removed but the bad reviews some how meet their requirements to stay in your profile, they claim that they are the most trusted review platform because of their algorithm (all bull****). If you don’t spend money regularly and lots of money I mean they will retaliate against you.
Amazing!!!
by Pro Carpet LLC on 2019/09/25 02:37
I have been advertising with Yelp since 2008 and they have never turned me down. My business success depends on there smart way of advertising. I definitely wouldn’t like the unfair competition sometimes but overall they are the most reliable way of advertising. Thank you
Volume calls at a discounted price
by Mr Nice Trucks on 2019/10/01 11:45
It seems like everyone comes to yelp for a discount so as long as you are fair on your price then you get volume calls. It’s a different breed of people but every once and a while you get a home run as well.
Much improved!
by SmartyPants2005 on 2019/09/13 17:03
Just downloaded the new version and it’s a whole lot better. There’s a new screen with graphs that are easier to read. The app loads faster too. This is a real step up from the previous version.
Business Booster
by CBSPLUS_STYLEZ on 2019/10/09 16:18
Yelp has definitely helped me dtive more traffic to my business by letting them know about our services and what our clients & first time customers feel about their experience at our shop.
App needs work
by ArielDP on 2019/10/08 16:51
SO many glitches. Should have an automated response feature. Too many clients request appointments through the app and expect immediate responses. Automated response can help solve this issue - especially since the glitches happen so often and messages aren't received immediately. Clients will base messaging you on your recorded response rate. Photos posted by clients would be sorted by date or shuffled more frequently. I have no understanding of their algorithm.
Yelp leads
by Mr. Smooth move on 2019/09/30 13:48
Yelp has helped my moving company exceed unlimited opportunities. I’m beyond elated and satisfied with their services. I highly recommend yelp to everyone who has a business. One of the best business advertising apps out here for a growing and striving business!
Helps my business grow
by Fire Island Muffin on 2019/10/10 03:48
This is a robust, easy to use app that allows me to describe my business in detail and post many photos. Many people find my services with Yelp because of the reviews and photos.
SCAM! DO NOT SIGN UP FOR ADVERSTISING
by Sense I on 2019/09/18 23:46
I listed my business on yelp and was contacted by a sales rep. The rep convinced me to sign up for yelp advertising. I trusted yelp as a consumer, so I figured if I got clients out of it then it was worth it. One month passes and I don’t get a single client through yelp. I am billed $540 and receive nothing in return. I call support and am disconnected twice after waiting on hold for 20 minutes each time. I then received an email from a manager denying my claim. The manager leaves me a number to reach him. I call him twice and leave two messages, he does not respond. I email him and he does respond. I normally don’t fall for scams and this was an expensive mistake on my part. Never again will I hire anyone to do advertising for my business.
Awesome App
by JHSonline on 2019/10/12 18:34
Sometimes you encounter an app that you find is easy to use, fully functional, and always up. That’s this app. They designed a simple and fully functional interface over at Yelp. Kudos to them!
Awesome
by Geegee760 on 2019/10/05 03:19
Glad I was told about yelp for business is amazing being able to see the traffic that comes through my page
I don’t like that my clients reviews get pushed out
by Thrasher Makeup on 2019/10/01 17:40
I don’t like that my clients take the time to review my business and yelp pushes out the reviews. I had over 60 reviews that showed on my business page now I only have 21 reviews and over 60 are being pushed out. Fix your system or this will be the last time I choose yelp to advertise for my business.
Yelp business app is great!
by Petedpl on 2019/09/15 01:11
I’ve been using Yelp business for a while now... App is super easy to navigate around, very easy to add photos and to edit any business information! Thank you Yelp!
App is riddled with errors and constantly crashes
by NakedNate13131313 on 2019/09/30 05:37
Every other thing I do results in some kind of unknown error crashing the app. That plus it seemingly wanting to log me off all the time makes things frustrating. But considering their review suppressing policies are so extreme, I’ve moved most of my business over to FB/IG/Google with a far better return on investment in ads so these annoyances are really moot at this point.
“Your Place “ massage business
by Masaje por Estrella on 2019/09/22 03:19
I have seen a dramatic increase in inquiries about my massage business service since starting Yelp and Yelp add campaigns. I’m finding it very beneficial to my business! I am a very satisfied customer.
Thank you
by sameday inspections on 2019/09/18 03:56
If it wasn’t for yelp I would be knocking on doors and shaking hands and as a single parent it’s hard to juggle 3 jobs. Thanks to yelp I have more time to spend with my children thank you.
Eh
by Carries332000 on 2019/10/13 08:29
I finally started ads and put $450 up for the month. They give a coupon for $900 click for click. Well they have charged me so far $105 and they are only paying $34 what’s with that. I also don’t like that they decide which ads are fake or not. I have 11 verified and shown reviews with 13 that are hidden. I don’t really like this at all.
Erika’s review
by ErikaGahra on 2019/10/02 15:12
Fantastic app!I find it very easy to use my yelp review and very easy to runOur family business in the convenience of my hands. Using my phone and using this app makes life easy!
Castillo & Associates
by Castillo Lawyers on 2019/09/15 15:58
Yelp is very effective! I highly recommend it to anyone that is looking for more reviews and more business. I’ve used Yelp for many years and I am satisfied with their help.
Yelp is fabulous!
by LeebeeC on 2019/10/01 05:29
I work hard to do a good job, and am happy Yelp is there as a way for customers to review us & new ones to find us. It is a valuable business platform.
Keeps things easy
by Jefferysays on 2019/09/18 20:53
With multiple locations this app gives you access to all of them.
Great App
by - Million Stone Man on 2019/10/08 16:22
As a business you need to stand out from the rest! Yelp helps you shine! Making it easier for people who need you to find you! That means a lot!
Andrea James Law
by Jim Ste on 2019/10/04 01:23
I have worked with Andrea James, Esq. and her team for over two years. She and her team are superb in every respect. I unequivocally recommend her law firm to anyone seeking legal help in areas of divorce and family law in the Bryan - College Station, Texas area.
Yelp needs more competition
by Dingus13 on 2019/10/03 09:39
The best thing about yelp is that many people use it. Unfortunately, it is not an elegant interface. Also, they have weird rules to limit your control and success. They need to let people say what they want and do what they want.
Very useful and professional application
by Dodo76 on 2019/09/25 17:10
It is Very useful and professional application I recommend using it for both customers and business owners
This is a great tool
by wontongg on 2019/09/12 18:08
This is a great tool for owners. It lets you track the performance of your help page even if you are not advertising. All the dashboards are free. I really like the one about views since it helped me understand trends Update This app shows the performance of shop in my cellphone. I used to carry an iPad and a laptop for that and now I do it all from here. It's also extremely good for reminding me to update and finalize my profile
Yelp is the best
by kayjones47 on 2019/10/01 23:48
I get so much work out of this wonderful company I hope they do not hear anything but good things from me and I’m keeping up with there expertises line of work!!!!!
Off to a great start
by jimbobcuter on 2019/09/28 10:21
Be 4 days on the site and I’ve already sold a whole house water re pipe! First month already paid for it self then some!
Just don’t. It’s a scam.
by Facebook.com/theCRD on 2019/09/19 00:18
They will offer you a “bonus” to start. That is a lie. They will charge your credit card before they use the bonus. Just don’t bother. I wish I’d have listened to all the bad reviews before signing up, but I was sold on the premise of a “free trial” when I was offered the bonus. Now I’m going through the process with my cc company for reporting fraudulent charges. Stay away!
Rating Trends
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All Versions
2.0
2,689 total
 5
992
 4
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 3
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 2
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 1
1,397
Current Version (19.39.0)
4.0
551 total
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372
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27
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16
 2
24
 1
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Version History
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