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App name
Ring - Always Home
Description
Watch over your home from your iPhone, iPad or Mac with Ring’s Wi-Fi connected Video Doorbells and Security Cameras. Ring connects to your Wi-Fi network and sends you instant alerts when people press your Doorbell or trigger the built-in motion sensors. When you answer the alert, you can see, hear and speak to anyone on your property from your iPhone, iPad or Mac. All Ring Video Doorbells and Security Cameras stream live HD video and two-way audio straight to your iPhone, iPad or Mac. Ring devices also feature advanced motion detection, so you can focus on the most important areas of your home. And with a free 30-day trial of Ring Video Recording, you can save, review and share all your Ring videos at anytime with anyone. Whether you’re on vacation halfway around the world, or just too busy with the kids upstairs, Ring lets you watch over your home from anywhere. Because with Ring, you’re always home. Ring Features - High-definition video - Wide-angle camera lens - Two-way talk - Advanced motion detection - Infrared night vision - Video recording - Lifetime purchase protection
Fast when I first purchased it but now very slow to answer a ring
by MaltyLiquor on 2019/06/19 02:07
What happened to this product. Nothing has changed at my end. The ring is so slow to connect now all you get is them walking away.
Thinking of switching to other service
by Galaxy Nexus Dude on 2019/06/19 00:52
I don't like that when I open the app to see live view it CONSTANTLY REMINDS ME that I don't have "Recording Subscriptions Inactive" than I have to switch to Live view panel. To me that's very intrusive. I see the value of your subscription but I have my own surveillance cameras for years. I can review who and what time someone came in when I need to.
Does not work
by 👎🙄😞👎☹️😡😤 on 2019/06/19 00:27
App takes forever to connect to base station if it will even connect at all. New door sensor will not show up on app. App will not let me download new version, says can’t download at this time. Boxing everything up and sending it back.
Not worthy.
by Jsales7 on 2019/06/19 00:04
I have to pay for a video recording? ARLO is free recording up to 7 days. They have the same features.
Broken!
by frknpuertorican on 2019/06/18 23:57
The latest update has crippled my ability to add new devices to my Base Station. Each time I tap on “add a device” it won’t allow me to select what kinds of sensors I want to integrate into my network. Horrible.
Where HomeKit at, fam?
by Waffles was taken on 2019/06/18 23:29
Update 6/18/2019: Installed ring app 6/17 update version 5.14.1. Still no HomeKit. Also, still no alarm sensor hardware that works with wired sensors (like hidden wired door/window frame sensors). Did I already mention no HomeKit support? No? There is no HomeKit support. Update: 6/3/2019: For real...where HomeKit at, fam? Your 5/30 app update is nice and all, but HomeKit...need HomeKit. HomeKit HomeKit HomeKit HomeKit Original review: Why do we still have to beg for HomeKit support after several years of begging? Just let me turn on the floodlights using homekit...that’s at least something...just the floodlights on or off. Hey Siri turn on the backyard north floodlight. See, that’s what I need...nothing impossible. ...also, I don’t care that I can do this with Alexa...I don’t want to use Alexa, I want to use HomeKit like a grownup. If you don’t want to add HomeKit support, how about apple watch support so that I can open a ring notification on my Apple Watch and see the camera? The iOS app design is great, love the recent changes, but HomeKit and Apple Watch support...please. #stillbegging #homekithomekithomekit
Everything Works Great on 5.14.1
by steeve725 on 2019/06/18 23:02
I reluctantly updated. I always read the reviews, and usually wait for a while before I update just in case. I updated on Monday, June 17th to 5.14.1. Everything appears to be working normally. I timed how long it took to open live view on my Ring Pro (2-3 seconds) just as long as before. My floodlight cam (2-3 seconds) also just as long as before. People are complaining it takes too long to open live you, but you need to realize that nothing is going to be instant, it takes a second or two for the app to process what you just pressed. With all of the previous versions, my live view has always taken a couple seconds to open, and with this version nothings changed. All my features work, the lights on my floodlight cam, sound, alerts, everything. My Ring alarm works as it should. Everything is functioning properly as of now 6/18/19. If anything changes, I will update and edit this review.
Ring
by Redddiamond20 on 2019/06/18 22:03
I have been having so much trouble with the ring. I have other security cameras in which are working fine. It’s the Ring. They keep telling me it’s my internet but the other cheaper cameras are working fine.
Zero Stars. Video Quality Degraded
by L'ltaliano on 2019/06/18 21:59
I wold give it Zero Stars if I could. The doorbell camera video quality degraded after the 30 free trial. Lack of support for my inquiry puts it last on my camera list. Fix it or I will go elseware. Thanks
Delays are ridiculous
by Roseguy on 2019/06/18 21:16
When you receive an alert, there is a looong delay until you see the video. So in fact you are viewing historical data not real time data. This is not what I bought this doorbell for!
Update is horrible
by biggerdakidd on 2019/06/18 20:49
Ever since the updates my ring products have been horrible..
aperature
by Electro optical man on 2019/06/18 20:08
To the software developers I’ll suggest to ad aperature on the door bell RING PRO. The bright background causes the face to be dark
App takes too long to open
by Graigs on 2019/06/18 18:57
I like it. But the most disappointing thing is how long the app takes to open. This is on a modern phone also.
Latest Ring update-
by Randy Chumway on 2019/06/18 18:12
Post 5.14.1 update, my ring security light/monitor no longer has functionality in the motion lights. Not from actual motion itself or the app. The app and device are normally rock solid, but this is disappointing. Ring, please help!
Monthly pay scam
by Greygraybo on 2019/06/18 17:21
Their door bells are useless unless you pay for their monthly service, just buy a real camera system.
Update:
by DONINSEATTLE on 2019/06/18 17:12
The battery acts like it is a alkaline battery in that after a few charges it no longer holds a charge for longer than a month. What use is this thing if it is off the front door being charged? And why not a lithium battery. Cheaply made product?
Iphone Xs optimization very poor
by ccoft on 2019/06/18 16:52
5H1TTY iPhone Xs optimization Android app is much worse
No sound when looking at cameras
by JSM 5322 on 2019/06/18 15:52
You have to look twice to get sound never had that problem before your last update not the one yesterday. Very annoyed and disappointed it’s not fixed yet.
Too much clicks for live view
by EMCGuy on 2019/06/18 15:09
I understand you want people to subscribe to your service but you have to click a few times to see live view, that should be the first time you see when opening the app if you don’t have a monthly service.
Still needs work
by ssmi4607 on 2019/06/18 14:09
My biggest issues are: 1. Whenever I try to answer a ring doorbell the app locks up. 2. Please add a feature that will alert/notify me in the app that my ring doorbell lost Wifi connection. Visitors are ringing my doorbell and I’m not aware because the ring WiFi connection was lost.
Just ok - poor app speed now
by NoneGiven1981 on 2019/06/18 12:50
Performance has been getting bad. Amazon needs to beef up their servers.
Fails at basic function
by jm112358 on 2019/06/18 11:39
I have 2 flood lights and both have on / off schedules set. Neither was on tonight at the appropriate schedule; I find this simple timer to fail randomly and constantly. It’s very frustrating because this has been happening regularly since I first bought the flood lights a couple years ago. It’s nice that the app pushes new features here and there but it really needs to be rock solid at the basic stuff like schedules
Works well
by Xxlxtl on 2019/06/18 08:54
Hi, I have a ring spotlight wired. After reading tons of reviews it seems that most issues are caused by battery powered cameras. I did find out after that even the wired isn’t truly wired and has a battery. Regardless, I get really good video quality, the motion works 95% of the time, and as long as you set your settings for motion to say second bar over from left I haven’t had any problems. Also don’t set motion zone to the road or every car is gonna trigger it and drain battery. I would like to see an option for video quality in playback for when I’m not on WiFi. It’s just about impossible for me to watch a video otherwise. Possibly could add scrollable timeline pictures so we don’t have to watch the video and save data. The new live view feature I do not like. Maybe I haven’t had a chance to use it much but old one is much less complicated. Should have had some helpful emoji descriptions or similar over new buttons to help people understand better. Also when live viewing from new video feature I get awful feedback noise which isn’t very discreet. I had a squawk from time to time before but now every time so yeah I turned that part off. Was super easy to install as well. Thanks
New update makes it harder
by katiec42 on 2019/06/18 08:26
Not even trying to do a joke here but the new update makes working it so much harder. Going from clip to clip sometimes starting in the middle of the clip if you don’t swipe and hold to start at the very beginning. Live views can’t enter full screen or zoom in, just the double tap zoom default. Not to mention it only picks up motion some of the time( or at least mine does). Take the update away!
Would love person, animal or vehicle detection
by ALCO_Paramedic on 2019/06/18 06:35
Would love an update that would identify person, animal, package, or vehicle. Otherwise, I love the ring app and give 4 stars!
Need to be able to arm/disarm with the watch
by M5project on 2019/06/18 04:02
Good but need to me able to arm and disarm with the Apple Watch. Please add that functionality.
Inconsistent UI
by 'or "1=1";-- on 2019/06/18 03:26
The newer UI updates look clean, but the inability to scroll back through previous events is annoying. You now have to go to “Settings” to see the event history a specific device. This fees incredibly clunky and detracts from the user experience.
Connectivity Challenged
by Harpo1951 on 2019/06/18 02:52
I have multiple devices across three locations. I am a real fan of Ring Products and capabilities. When everything works its great but I consistently have an issue of connecting with various devices each week. I’ve tried to analyze the problems and have found no discernible pattern. It consumes my time each week to reboot routers, reinsert batteries, etc. I do not think the product is ready for multi site, multi device reliability. Therefore a 3 star rating. I am hoping future software upgrades will provide better, more reliable communications.
Not trust worthy
by JomonV. on 2019/06/18 00:59
If you are looking a camera with HomeKit support look Logi Circle or somewhere else. Ring promised for HomeKit support for more than 2 years and seems like they still working on it 😴😉
Sloppily done
by John-Apple on 2019/06/18 00:30
Deleting all notifications is possible but the screen won’t refresh until you click on some other item and then click back. Same problem with MacOS version. Latest update won’t get along with iOS password vault. You can go through the dialogue but it won’t accept any entry. This may also be an old problem that I only now noticed. Overall a very poor piece of software that suggests Amazon is not very good at apps for Mac or iOS users or they don’t care.
Live view
by Smfeather on 2019/06/17 23:47
Stop making Live View a multi-tap feature. I should be able to tap once and go straight to Live view. Also, this app has become so slow lately it’s almost made me want to buy new equipment that’s not Ring. I have an extremely fast connection with the latest/fastest iPhone available and this app is still slow!
Homekit support?
by Trebz on 2019/06/17 22:52
When will the promised homekit support come?
Ring Door Bell
by Dilsters on 2019/06/17 16:14
More contrast between selected motion and others needed. Allow shared videos to be deleted by the person shared with. The time between motion detected and it being viewable takes too long. Thief will be gone by the time it loads. Videos/audios freeze/glitch so you can’t understand what people are saying. Please fix these. Otherwise we love it!
Horrible update
by NCgirl06 on 2019/06/17 15:13
The home screen that opens when I click on a notification is too busy and makes seeing what causes a motion as it is occurring impossible! It has also changed the length of clips to only 5 seconds from 30. What good does that do? Lastly, I only see the door closing hen I am leaving or entering my home - I never see myself like I used to which means I would never see an intruder either. The whole point to this doorbell is for the camera to catch all activity in case something suspicious happens. I now feel that this app is useless. PLEASE change back!
Separate the notifications!
by Candi527 on 2019/06/17 04:40
I gave it 3 stars because it doesn’t allow you to separate the motion notifications and when someone actually rings your bell. I keep the Motion on to record when it’s any activity on my porch but I live on a busy block so it’s constantly going off, I hate it!
Really great
by Sgt Amazing on 2019/06/17 04:35
I love this app for the most part. It is dependent on network connection to work, so if you are with a bad carrier or in a bad network area, it is quite useless. The annual fee for saving video is pretty cheap and a good purchase. The ability to share videos with neighbors is one of its best features as you can determine where you want notifications from, but the lack of ability to turn off certain types of videos is somewhat annoying especially when you are sleeping but want notifications for crime (like missing pets because my neighborhood and surrounding ones cannot seem to keep pets in the home). Another problem is it seems in the neighborhood incident sharing section, videos do not like to be paused for long and like to play randomly. I pause one then another several posts down then has to play for some unknown reason. I wish videos did not have some compulsion to play when the app is open. This crossed over into my personal history and a few videos from the social part kept cycling while in my own devices history.
Only records 20 second clips?!?
by rhodesb3 on 2019/06/17 03:47
There absolutely needs to be a way to record longer clips. All a burglar has to do is hide their face for 21 seconds- then the recording ends. Even when motion continues!! Such a deal breaker, and would be an easy thing to add. I suggest looking at other options like nest or google.
Apple Watch opt.
by Oops1971 on 2019/06/17 00:12
I like the app just really wish there was an Apple Watch option to it. Would be very helpful.
Great hardware, fantastic Software!
by 78rn on 2019/06/16 23:42
Absolutely love my ring doorbell! 1) the newest app update changed the layout and the functionality of the app and it is spot on! So much easier to scroll through the video clips. Great job! 2) I am still using my old ring doorbell (the original) and it works great! I have no complaints. I have used tech support when I ran into some issues setting it up and their tech support was incredibly friendly and helpful.
You need to let users reboot their devices
by Munkeeee on 2019/06/16 22:08
It is ridiculous I need to turn off the switch to the power of the light/camera to get it to reboot. Please include the ability to reboot devices in the app.
Takes two minutes or more to connect
by Cleopatra peanut on 2019/06/16 21:38
If I want to use this to actually see and speak to someone at my door it must connect quicker and more intuitively to the live feed on the doorbell. I spend a minute just tapping through to get to the live feed then it takes 60-90 seconds to connect. That’s not what I expected when I bought it. It’s still good to have a record of anyone unsavory in my neighborhood though. So three stats for that.
Keeps getting worse with updates
by jrg64 on 2019/06/16 20:26
The more revisions they do the more laggy the app gets. Motion used to indicate some was coming up our driveway or to our front door, not by the time we get the notification, they are gone.
You Broke the App. :(
by Mortimer55 on 2019/06/16 18:51
After a rocky start, was loving my Ring doorbell. The app worked great - you could communicate immediately with the person on the porch who’d set off the motion detector. After the latest update (putting aside the new interface, which isn’t as intuitive as the previous one) the camera won’t connect and is useless. Please work on this. People buy this product to enhance security at their homes. When it doesn’t work, it produces a lot of anxiety.
Ring 2 - App Lacking
by Mulvaney18 on 2019/06/16 17:39
The hardware works great - with the only problem being the a few seconds delay in getting notification. We can see people leaving but not coming to the porch where it would do us the most good. The app is also lacking. I can't find any option on the app to give you the home or away settings as pictured on the app page. This is essential. There should be an easy way to switch device options, such as home, night, or away settings on the dashboard. I don't want to get motion notifications every time my wife and I go in and out the door when we are home I might want then at night or when we are away - particularly on vacation. The controls for the motion options are buried in various settings rather than being easy accessible from the main dashboard. A simple button that would activate configuration options with a single press would seemingly be an important part of the apps design. I was surprised it was not there. There should also be an option to the microphone functions after the doorbell rights without going through multiple screens. Some thought to creating a user friendly app is needed.
Tarada3
by Tarada3 on 2019/06/16 17:24
Please return to the previous way of doing things! Ever since the “updates “ it takes forever and I mean forever for the live view!! By that time the person is no longer in VIEW!! I’m not sure why it was changed because apparently this way is useless!!
Blurring picture & lights going off & on!
by Beachhouse 08 on 2019/06/16 16:34
The first 6 months the lights & camera worked perfectly but now - they’re terrible! Can’t make out anything on the camera and the lights go on & off all night! I have no idea how to correct these problems!!!
New app update is terrible
by Gggg5643 on 2019/06/16 13:38
New timeline view is awful and inefficient, more steps to get to live view or settings means extra steps to turn on lights or sound siren. Boo. If others prefer this somehow that it was brought to life, could we at least have an option to default to this layout or the previous one for those of us who don’t want to scroll through months of empty dates just to see recorded events?
Terrible update
by BrewersArcade on 2019/06/16 02:21
Now my notifications are delayed when someone rings my Video 2 doorbell. New app is cumbersome and hard to navigate. Bring back the previous style that just showed the vertical history list.
When they work, they work!
by jdksjebdoensbehe on 2019/06/15 19:17
When the app works, they work! I have great WiFi throughout the house. All camera has access to Strong WiFi, yet they take forever to display through the app. I’ve reset several times and this is still going on. Please improve the performance of this.
Bad update causing extreme delay
by dogon435 on 2019/06/15 17:55
Was working pretty good until the May 2019 update. They added some new features that must have caused a large delay. It was taking a couple seconds to open the camera on motion now it takes 30 seconds or more on iPhone X.
Needs more features
by scotmo on 2019/06/15 16:17
I would definitely add 2 more stars but the app lacks the ability to turn “record motion” off with a timer to turn back on with the ring camera. This camera is great for monitoring a back door and patio area of a residence. But when those areas are being heavily used, it is easier to turn record motion off rather than delete 30+ videos that are spaced a few minutes apart. I have to set a reminder on my phone to turn this feature back on. I would rather set an “auto-on” at the time I turn it off.
Good features, super slow app
by Ronstoppable79 on 2019/06/15 15:57
Love the Ring Pro doorbell. Good image, good audio. The Ring app takes so long to load on my XS Max when I’m notified of a visitor that they’re often gone before you can chat with them. It’s a pretty big knock since that’s one of the core features. If they can tidy up whatever sloppy code is slowing down the launch, this would be a great product.
Doesn’t answer doorbell, update breaks it
by ShoutingMan! on 2019/06/15 14:31
Doorbell rings, so Ring thinks I want to watch some previous recording from earlier in the day!?!? I have to tap multiple times to get live view going?!?! The new app breaks basic Ring usage. Doorbell rings Open app Tap doorbell view Starts playing previously recorded event from earlier in day To get to live view, you must Click Live to jump past recordings and get to live setting Additionally click video screen to play live view. THIS IS TERRIBLE! If my doorbell rang, there is exactly one thing I want the Ring app to do: open into live doorbell view. This needs to be fixed quickly or I’ve got to get a new video doorbell product and tell all my friends they need to switch too.
Alert should just say “someone WAS at your door,”
by zsxdcfkmjnhb on 2019/06/15 13:19
...because by the time you get the camera up (Ring Pro, hardwired) the person is gone. And you can’t see who that person was from ten or 20 seconds before unless you pay ring a monthly fee to “save” your videos. Once when the doorbell actually rang, I made it downstairs and answered the door before the ring would open. So now we pay to see who was at the door, which still doesn’t help us with our original issue for which we bought the ring, which was to try to see a guy who’s been stalking me, if he comes, BEFORE he breaks in my house. I can talk through it to the kids outside, so there’s that, but we didn’t need a $250 camera for that.
Delayed
by thegrindstone99 on 2019/06/15 06:32
My only complaint is when opening a motion notification, it takes forever to open if it ever does. It just sits there spinning saying activating. If I open the app and go to live view any other time, it’s almost instant. This is a cross platform issue, I used to have an Android and it did it on that too. The problem is not the WiFi, I push over 130mb/s, and the doorbell is within 10ft of our router
I was so excited for the Smart Lights, until...
by bernj on 2019/06/15 04:43
So when I saw the Ring Smart Lighting system coming soon on Amazon, I thought it would be the perfect solution. At first I liked everything about it, extra motion sensors wherever I needed them. But then I started seeing the lights keep turning on, even with a lot of sunlight, I tried changing every setting to try to make sure I wasn’t wasting batteries, but no matter what, it kept lighting up, while there was lots of daylight. Now, I have to manually disable all motion sensors, and try to remember to reactivate them in the evening. They need to have a setting to shut the lights off, not just the alerts.
Takes to long to open
by Ado55555 on 2019/06/15 02:18
After the recent update my live view won’t even open anymore !?? And says error every time you click it when it says motion?? I paid too much money for this for the app to not work properly .
Lovin the new features
by macthom on 2019/06/15 01:26
Timeline make reviewing motion insanely easier than it used to be, the snooze feature is freakin AWESOME. Love the product direction right now. Oh and the Alexa video integration suddenly works on my echo spot too, very cool. Good leap forward.
Very bad update
by iescocia on 2019/06/15 00:52
I’m very upset with last update, it has somehow messed up with my camera, setting off motions that never were there, my battery lasted for 50 days on a single charge and now a week after being recharged it’s already down to 60%. I have reset everything and yet it’s always seeing things that aren’t there.. wish I had never updated to this new horrendous look.
Love the product. Hate the new app
by FourEmKay on 2019/06/14 22:23
Proof you can mess up a good thing.
Ring update
by Skgkdk on 2019/06/14 18:26
The new update is not great at all. The live view feed now takes longer to load. I wish you go back to the other version
New update is terrible
by LongboarderNJ on 2019/06/14 15:30
Why in the world would you change the app to force someone to click 3 different times to get a live of an event that was just triggered? That makes no sense. As soon as an event notification is sent and the user wants to see the live view, it should be one click and that’s it. Keep it simple!
Great App Great Products
by Consumer 2019 on 2019/06/14 08:07
I love your app and products. Please add the following features Single Button to activate and deactivate all lights on all devices. Single Button to activate and deactivate all sirens on all devices and leave it on longer than 30 sec. preferably 3 minutes like a panic button Single Button to talk on all devices at once like a bull horn. Override lights and motion to all devices Lights turn on even after you turn them off. I really want to rate 5 but will all this issues its barely a 2. Allow access to stream all videos at once.
Avoid ring & get another camera/service
by Ungas buddy on 2019/06/14 00:30
I loved ring & highly recommended...not anymore. They trick people into using ring & then hold videos for ransom & renders itself completely useless unless you pay for a protect plan. Complete bs!! Take the money you’d spend on ring & get something more useful that doesn’t trick its customers. If I could give -10 stars, I would. Contrary to what this description says you cannot record videos unless you pay for a subscription. Ring us very misleading & sneaky.
Good but
by apple.inc,co on 2019/06/14 00:12
The video problem every time it’s recorded something you can’t see it till a 2 mins after the the video is still being processed why tell me if by the time I can see it it there’s no point and you need more visual control clip length brightness gain cause you can barely see clear
App download
by Ck12344567 on 2019/06/13 20:58
I’ve been trying for over an hour just to download the app
Too much clutter to just get to camera
by Hardbock on 2019/06/13 19:23
When I get an alert I want to select the alert and go right to the camera. I don’t want to have to sit at a screen that is asking me to activate the camera. I don’t want to be taken to a dashboard, I don’t want to be constantly clicking through and waiting when I want to select the alert and go directly to the live camera feed.
Defective product
by gotskillz818 on 2019/06/13 19:12
Never shows when a person passes in front the ring cam on real time. And a delay in the recordings. Start over from the beginning. No one buy this defective product.
New update is horrible!
by suggga bear on 2019/06/13 17:41
If you haven’t, don’t update to the new version. It’s so slow, by the time I can even watch the clip the person is already gone. Really frustrating!
No more motion alerts after update
by KB135797642@ on 2019/06/13 14:48
After the latest update no motion alerts are being registered. Yes, I tried EVERY SINGLE troubleshooting “fix”. Please fix this ASAP!
Rarely connects
by Mexicoman1234 on 2019/06/13 14:45
I have 250mbps connection and best cellular company and I can barely connect to the ring when out of house. Takes a long time to come up. Snooze stopped working. New app is about upwelling rather than functionality. Takes for ever to see picture of who rang. I think the reason people buy it is because of doorbell and later record. Alexa integration sometime works sometimes not. If you want a doorbell that records fine. It does not live up to the promises
Software too slow
by 498 is broken on 2019/06/13 12:24
This app is too slow to serve its purpose. I get a notification that there is motion at my front door. So I open the app to view the camera. It just loads and loads and loads and loads and never shows me anything. By the time I close out of the app and view history, the motion causer is long gone. It used to work better. Now it’s a total waste.
Terrible Update
by PN334 on 2019/06/13 04:48
This new UX/UI is horrible!!! Terrible to navigate to effortlessly, and have to dig too deep!! Also, there has been nothing but issues with the app and ring system since this update. Updated review: when are you going to push a new update and fix all the issues you created??? This update just caused so many problems it drained my rings battery in a matter of days!! This is ridiculous!!!
App has sensor products
by Charmt75 on 2019/06/13 02:31
The instructions that came with the package had specific instructions on had to install the product on the Ring app. There was no category or listing for the product. The error message says install an updated version of the app but there is none.
Recent Update is a bug
by KimColar2 on 2019/06/13 02:04
The recent upgrade is not fixing any bugs it is a bug, the ring is losing connection several times a day now never did that before this latest update,and it takes forever to load. I thought it was just my phone but it’s the same on my sisters phone same exact problem.
No alerts?!
by bigpp83 on 2019/06/13 01:42
It has been nearly a week since the last app update and I’m no longer receiving alerts on my iOS and android devices. The whole point of the Ring is to be notified in real-time. I should not have to dig into my event history log each time, only to see that several motions has taken place without any notification. This is unacceptable on so many levels. What are you guys going to do to fix this?
Can never hear anything
by Rebelmindz on 2019/06/13 00:47
Ring replaced my spotlight camera because of no sound . Guess what new camera no sound what does that tell you ? I haven’t seen an update in weeks. At the moment the app freezes when you go into landscape mode by turning the phone on its side . Delayed video , no sound , voice response sounds horrible I wanted to like it but man at this point I’m disgusted .
Such a joke
by DingDongDon't on 2019/06/12 23:56
Don’t move! You’ll NEVER be able to change the “neighborhood”. That’s even if you buy a new device. So dumb. Updates make it even bulkier to use! It glitches if you don’t do the updates, though!
Some good and some bad
by nosolucky on 2019/06/12 22:50
Over all it’s a good system. Yes the delay seems to get longer between the alerts and answering them. The app is a little sensitive when viewing and deleting alerts. Also going to several screens to shut your camera off so it doesn’t record you while your doing yard work is a pain also. There is definitely a lot of room for improvement.
App needs a lot of work
by caverat01 on 2019/06/12 22:37
This latest update made a poor app even worse. Now it takes forever for the doorbell to connect through the app to the point of missing the person at the door because they will only wait for so long if no one answers. It doesn’t default to live view anymore so now you have to go through more steps to connect. I’m thinking of getting a different doorbell just because this app is bad and I can’t imagine the Nest one being worse
Door Bells not working
by Smtbaca on 2019/06/12 12:57
My door bells have not worked since installed the latest update. It won’t recognize my network.
Horrible
by EbbieEbb on 2019/06/11 20:41
By the time the camera uploads the person has already robbed you..
Beyond frustrating
by !!!!!☹️ on 2019/06/11 20:35
Frustrating. I can’t believe I cannot get a plan. Been trying for days. Won’t let me login. Won’t give me a cart to purchase. I’m about ready to trash it
Why did you Change live view
by shellj8 on 2019/06/11 19:00
Why did you change the app? I don't want to hit a bunch of buttons or worry about what my neighbors are doing! I want to hit live view and see who's at my door!!!!! Do not buy this Ring doorbell!!!!! It's useless if someone rings your bell it takes so long to open the app then you have to hit live view button which takes even longer to open and by the time it opens your guests are gone!!!!
Slow! Slow! and SLOW!
by brikeraj on 2019/06/11 18:04
OMG....set up was awful. Up and down the ladder to push that magic button on top. I have owned this RING system for over two years now. Loyal in the beginning by purchasing most every type of equipment all while waiting for the speed to improve and the quality of the picture to improve. Neither has happened!!!! They’re more concerned with marketing this product instead of making it work right. There is SO much more I’d like to say but I’m not gonna bother! RING has so much to learn from its competitors. I will say that RING’s customer service is excellent and off the charts but at the end of the day, you’re still waiting for the “live” picture to show-up and by the time it does, your intruders could have completely emptied your home. Oh, when was the last time you added more and different doorbell chimes? YOU HAVEN'T. You would think?!?! Since I bought this unit, I still only have a choice of a few and they all duck. I would have given you 2 stars had you at least done that. My God, come on RING! Oh, I ask myself, how the bell can Amazon sell this crap too? I’m sorry but the millions you bring in and the millions you spent on Shaq, I just don’t get why RING hasn’t improved it’s technology. And yes, I’ve tried different networks, moving the little gadgets I purchased to help “link” the WiFi connection, I have tried everything you asked both over the phone and online!(YouTube, Web Site). Before you push the purchase button, read all the comments. Please.
Slooooow Load
by Bddrrr on 2019/06/11 14:40
Great concept, but I’m getting really aggravated with how long it takes for the live feed to load. By the time I finally get working live feed, burglars could’ve already broke in, killed my dog, and cleaned my living room out. Seriously. I’ve had to hit reload about 5 times and watch the circle spin FOREVER just for the app to tell me there was an issue with the live feed. When this happens, I have great cell service, and there’s absolutely nothing wrong with my home WiFi connection. Something has got to give or I’m going back to the old school security cam. Not being able to see what’s going on when I get an alert defeats the whole purpose of the Ring. I can’t even answer doorbell alerts in time!!
Keeps crashing...
by Cantholdback on 2019/06/11 11:56
When I try to review or look at the comments on a post I made. Otherwise I love this app, cameras and alarm system.
Works, but not happy with recent update!
by vshields85 on 2019/06/11 06:25
We got the ring about two years ago and it had tons of kinks. Very recently, however, and after numerous updates it’s finally working well. However, I’m not happy with the new update. I got the ring app as a way of monitoring who is at my door. Before the recent update I could open the app and tap once and I was looking at a live view of my doorway. With this new update, it now takes me 3 TAPS to view the ring live. And the way it’s set up it’s very confusing. Please fix this to where I can view it live without clinking around a few times. Thank you!
Recent Update is beyond awful. Fix it!!
by TB 66209 on 2019/06/11 04:07
Fix this most recent APP update! Echo many of the other recent complaints about the Update. Ring Doorbell Pro has not worked right since updating the App. Live view won’t load. My WiFi signal is fine, it’s your App. Fix it or go back to previous version!!!!!!
Not good
by Juliiiiii1014 on 2019/06/11 02:32
It doesn’t work or records motions
No motion detection
by Pams.123 on 2019/06/11 02:32
No motion detection after the update. Not getting any motion detection on my phone or chime pro. Ring is hard wired still no sensor. Please fix.
Great Device and Great App
by Mwilleford on 2019/06/11 01:58
Before you buy, I recommend you confirm your internet upload speed, which is used to stream your security videos from your ring devices to your mobile devices. Most internet providers provide very fast download speeds, so watching internet videos happen without issue. From my personal experience, I would recommend 17 Mbps upload as a minimum, faster upload speeds provide a better user experience viewing real-time video from a ring device. Ring may have better recommendations.
New update ruined the camera
by Lillylyons on 2019/06/10 23:02
My ring worked well for years, until the latest update. Now the image is washed out to the point of not seeing anything. The playback shows nothing. The update basically made both the hardware and software useless.
Video Player/ App Badges
by System2600 on 2019/06/10 20:49
Can y’all move the volume bar to the top of the screen and the video progress bar to the bottom? It would really help making scrubbing through clip faster *edit* downgraded to 2stars, found a bug if you are in neighbor alerts and a video starts playing and you arrow back to go to something else the video keeps streaming in the background. This may not be noticeable because by default volume is muted but if you have the volume up you’ll notice because you can continue to hear the audio while your trying to do something else. **EDIT 2** App is not showing badges. Notification preferences for this app allow badges which i have turned on but app never shows them. Please fix
Kind of works
by YourBoyJohnnyC on 2019/06/10 18:24
Picks up my tree blowing in the wind great. Picking up actual people/deliveries at the front door, not so much.
Unable to view live stream
by DP8993 on 2019/06/10 17:29
This application had been working flawlessly until the last update was pushed out. I'm unable to view the live stream of my stick up camera, which is very frustrating. Please fix this!
Disappointed
by ✌🏼️Amina✨ on 2019/06/10 13:56
My son suggested this because I’m full time in my RV. Most the places I camp are pretty nice and safe, but it’s a way to keep an eye on my area when away. The issue is it’s nit at all reliable. I’ve tested it, sitting across from my ground door I watch people walk within 10 feet of my motor home and nothing! But if the wind blows hard or someone drives down the road that is 25-30 feet from it....it rings. Not pleased with it at all.
Glitches
by Aston trip on 2019/06/10 13:48
Before the update it was working great. Since then the WiFi drops, I can't hard wire anymore which leaves me without a doorbell and therefore I have to use my phone as the doorbell. Now I have to rely on the battery which doesn't last at all which means I have to disconnect from wall and plug in to recharge. Please read reviews before you buy. I would like my money back. Update, I contacted customer service. The company stands behind their product. I am totally satisfied with my ring doorbell. Never expected great customer service and will buy it again. My doorbell is hard wired. I had to replace the transformer several times. My doorbell goes off everyday sometimes twice a day and no one is at the door. Because of this I had to disconnect it from my phone. What a waste of money.
Not friendly to non subscribers
by Pixelriffic on 2019/06/10 12:20
Since we have other security cameras we decided to discontinue the recording service. Now every time we try to answer the door we get a nag popup that our trial has ended. What?? By the time we can talk to the visitor they are walking away. Unless you plan to get a subscription I’d go another route.
Updates ; the good, bad, and ugly!
by ttelko on 2019/03/19 17:57
When I started with Ring doorbell, my door bell would ring, I would “ see” who was at my door in Few SECONDS, from opening my phone. Now after a few “ updates”..... Door bell rings, I open my App, Nothing, BUT.. i HEAR people walking through my house! By the time I can “ get past the photo that sees Nothing”, and the doorbell doesn’t engage as quickly( I see my storm door closing!) I’m Trapped either in my bedroom, bathroom, or family room, with no place to go!!!!! This is Why I got the doorbell in the First place! It used to show ppl Walking into my front gate, and alert me Before they got TO the door! ( And No it’s Not MY Settings! I’ve gone over them, changed, multiple times trying to correct this, All the Same results! So with the last update, I either have it set that people walking across the street, driving past my house,And the neighbor’s 2 dogs set it off when they are out playing( thus causing it to ‘ring’ constantly) or I catch the storm door closing behind the person entering my home( by this time they are in the center of my house, and I am TRAPPED! Otherwise, it would be a “5” I needed to buy other products, and I STRUGGLED over it for a few months, BUT with ALL this going on, I have No choice but to purchase another brand of cameras, for if the doorbell can’t be trusted, how can I put MORE money out for higher priced lights and cameras that are run by the Same system?
A lot of pros and one con
by paint cup on 2019/03/18 05:54
I am giving 5 stars because both my flood light cam and spot light cam work perfectly. No delay, sharp clear video, I can hear and speak through the device very well. I am 100% thrilled with these cameras at almost a year after installing them. They were easy to install. I am a 60 yr. old widow and it was easy to wire in the flood light cam. My spot light cam is the one that plugs into a outlet. I wonder if these work so much better than my Ring doorbell because my door bell is battery operated. I keep the doorbell charged up, and have the Ring extender chime, but the delay on the doorbell is frustrating. By the time the live feed kicks in the people who ring the bell are walking away. I imagine it is because it is battery operated. I wonder if the direct wired models are faster. This camera has caught someone up by my bay windows trying to decide what to do once he noticed it was a Ring doorbell and I was able to have my local police view the video with ease and a better description than I could see in the dark. I wish Ring could discount their products for us older folks on a fixed income. I would love to get more camera or the security system, but I just can’t afford them. What I do have makes me feel safer than if I didn’t have them. Oh! The neighborhood part of the app. Is the best thing ever! Sharing info with the neighbors also makes me feel safer.
Ring 2 not ready for prime time
by 581 Ford on 2018/08/17 23:10
I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.
So delayed
by Compassionate247 on 2018/03/16 12:49
I thought this ring product would help with seeing who’s coming in my property to deliver, guest coming over etc... Oh yes, I can see partially who after the fact. What’s the point in having live viewing after a package has been delivered, guest after they walk away etc... This now seems like a ploy to get people’s hard earned money for an iffy product. More developer work needs attention to the quality and functionality of the doorbell etc... Half the time the video will show dark or washed out when it starts playing then get clear a few seconds later and not revealing anything worth seeing. You make the commercials look great and inviting but in real life, it’s not as clear and real time as falsely advertised. I will no longer encourage ANYONE to get these products until you all fix or come out with better quality products and fix the app. This review is for any and everyone considering Ring and that has Ring who’s experiencing multiple issues. By the way, I have read the instructions on how to use and maintain the app, spoke with Ring support, did troubleshooting steps and had the unit replaced. This and the replacement Ring was professionally installed. Please attend to these issues if you expect to keep and remain getting new customers. In the meantime I’ll have to spend extra money on another product to see if it’ll do a better job. SMH
BAD UPDATE
by FloridaNeighbor on 2018/10/07 19:08
I love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today.
Connection error cannot load your locations. It’s been like this for a month. Ring can’t fix
by Mark evens 601 on 2018/10/18 15:32
Ring technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!
Updated review......Doesn’t always record.
by LaciDRoy on 2018/04/10 19:50
Update! Ring sent me a new ring doorbell as well as a chime extender. Very nice of them. However, now when my videos record, it’s just a black screen 2 out of 3 recordings. The videos that do actually record, some of them are basically just a frozen screen shot but no video. So I’m paying to keep these videos, that do me absolutely no good. I’ve been troubleshooting with an Ashlei O. But can’t figure it out. I’ve done everything she asked. I’ve sent her 6 emails since her email telling me what to try. She just won’t respond to me. It’s now been a week since I’ve heard from any one that can possibly help me. Not sure if they sent me a refurbished ring which is why it’s having issues. My internet connection is great. My router is in a good place. I have no idea. But a few of my clients that have come to my home this last week have asked about my ring doorbell. I’ll continue to tell them to stay far away until someone actually calls or emails me to figure out the broken replacement ring doorbell that they sent me. I’m not sure if I’m doing something wrong or if I have a defective ring doorbell. It will only occasionally alert me when someone comes to my front door. I had a group of kids, on my porch, leaving a derogatory comment spelled out in rocks, and it didn’t record them at all. I would’ve loved to see who that was. But it’ll record a car driving by on the street in front of me. Not really worth the money.
Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a baby
by Huynh Family iTunes on 2017/10/21 14:48
I have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates.
Ring Alarm
by KB6Y on 2019/06/05 16:04
First off the Ring alarm is a great system if you’re looking for a basic alarm system with the added bonus of instant camera access. The system is easy to setup and additional sensors are available at a descent price. I especially like the tie in of the Z-wave Co2 and smoke sensors. The only issue I had was locating a place for the module so the cellular function would have connection (not sure what network ring connects to, I have several cell towers within two blocks that apparently don’t cover ring). I only get one to two bars at best. My other issue is the keypad. I mounted the keypad in a place convenient and was able to plug it in permanently through a plug on the opposite side of the wall in a closet. After a week the keypad locked up and I learned from ring that the keypad can’t stay plugged in. In my eyes that's a poor design. I understand what the thinking behind it is, being portable. Ring please upgrade so customers can leave the keypad plugged in so it won’t lock up. Both my issues can be worked around and the system works nice. Overall I would rate the ring five stars for setup and general use, just wish the annoying keypad issue could be upgraded along with better cellular connection.
Love and Hate Product
by Heiliner on 2018/04/07 16:55
I love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours.
Floodlight Cam needs more control of lights
by MDK1705 on 2017/11/04 01:31
I own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars.
New idea, use AWS for motion tagging
by Sircoffee on 2018/12/12 02:33
Use the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place.
Spotlight and doorbell
by DustyJay on 2019/03/22 02:01
I have both a spotlight cam and a doorbell cam. Both have issues picking up cars. Always the same box truck or fire truck, it’s consistent at least... the spot light cam has more customization in regards to the customizable area that you can set where it picks up motion. The doorbell cam is too simple and not customizable enough which is weird because naturally that’s where more vehicle movement will be.. the flood light cam was worth every penny even though I can only use on about 25% sensitive due to said issues, it still picks up everything I need. The doorbell cam I’ve actually considered removing other then it offers one simple function, when someone rings I can talk to them. Other then that I’ve turned it’s sensitivity all the way down on the doorbell, I don’t need to know every time a box truck or the mail man goes by. All in all the floodlight cam is worth the money! The doorbell would probably be worth it if you lived in a quit neighborhood will low traffic. I would also love if the loading time to get into the camera after it spots motion would speed up, sometimes it takes up to 30+ seconds before my view of the live footage is available. Add more functionality to doorbell cam, speed up connection times and I’d give 5 stars.
Good, but not as good as we thought
by JuanB001300 on 2017/10/22 21:52
We like that we get the chimes straight to our phones and we can talk to people through the chimes. Motion is great. Live view only worked once for us and it was bad quality and kind of annoying that we can talk and see people clearly when the ring communicates to the phone but not when the phone communicates to the ring. Night vision is very over exposed. Faces are not recognizable. Sometimes motion activation is very late. Not all the time but that takes things down a notch on the trust factor. Battery also died after a week after charging. Thought it would be at least a couple months before we had to recharge. Might have to find a better option as we don’t have a doorbell wire so we have to rely on battery power. We’ll use it for a while before we make our decision but as of right now we’re just kind of happy with what we got. Btw the chat bot for troubleshooting is very slow. Found articles online faster than it gave me answers. Waited 5 min for it to reply. Actually had to send a message to wake it up. Update: trying to setup “spotlight cam battery” but because of the live view issue above. Don’t know what it is but motion is working but live view can’t? Is there anyone from ring that can help? Assistance is lacking, main feature of device doesn’t work. Rating drop and almost ready to send back.
App can't handle doorbell changes
by NREMTP3070 on 2018/05/25 16:34
I bought the ring doorbell and it worked good for about 5 months then problems. They switched out my doorbell but the app won't allow me to delete videos from the old doorbell. When I try to delete them it asks me to login again. I was told the next app update would fix this but there have been a couple since then without a fix. Also the company can see your battery status even if your doorbell is hard wired but you can only see battery status if it's not hard wired. Again I was told this feature was inadvertently removed and would be added back in the next update. No such luck so far. App needs some work in my opinion. There are better doorbells out there and when this one dies I will switch. The neighborhood feature places me in a city I have never lived at. I have talked to tech support and they know it’s an issue but two more updates later and still it isn’t fixed. Last is the doorbell “shows motion alert” at 3:47 every morning. Once again I was told they know about this bug but several updates later and it still is alerting me in the middle of the night to “motion” that doesn’t exist. What does tech support say? They will “eventually” fix it but in the mean time setup a time in the app that you don’t receive alerts. That defeats the purpose of having the door bell. So basically tech support hasn’t been any help at all.
Good technology that needs work
by Chmsyd on 2018/06/23 05:18
I must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam.
Latest update is disaster!!!!
by Credd0514 on 2017/10/15 00:53
Ever since the latest update was released video has been delayed. A person walks up to my door, the frame freezes. The camera is no longer recording the entire thing. It's pretty much only taking a snap shot. A get a motion alert and nothing is there because the camera is constantly freezing. I paid the yearly fee for video not pictures or nothing at all. Ring Pro is absolutely useless and like having no security feature at all if not doing what it was intended to do. I'm also glad to see I'm not the only one having this problem so support can't say it's on your end. Update: Almost a year later and this doorbell is still a disaster. It worked great for about three months and then the developers started rolling out updates and the thing hasn’t worked like it should since. I have been through four of these doorbells within a year. The last one just stopped working completely. I’m a software engineer for over 20 years and sometimes being on the phone with CS for over an hour can be insulting. The video stream is choppy and not consistent. I continue to get pixelated video and freezing. UPS rings the doorbell and the video shows the driver leaving in his truck. I just wish they would get these firmware updates right or allow clients to rollback. New hardware but the developers are constantly putting out new software updates that are obviously not ready.
Love It!
by tddmore on 2018/10/11 03:00
I’ve had my ring Video Doorbell installed almost 2 months. It’s been great! I live in a rural area and the only traffic I usually get are family members or deliveries. I had a digital doorbell prior to ring and although ring was simple to install, I apparently didn’t install ring correctly (because the doorbell no longer works), but I also have “Chime” and prefer Chime over the digital doorbell any day! I also love seeing pictures/comments from the neighbors with ring (there seem to be a lot of us) - ring makes a great neighborhood watch. I have two very small complaints (which is why I scored it a 4 and not a 5): I thought with power the battery would last a long time without requiring a charge. It lasted almost 2 months. The bright side is that I was sent an email warning me about the battery requiring a charge and the battery took seconds to remove/replace to charge it. My second complaint is that activation is supposed to be triggered by infrared activity and not motion, yet when it’s windy, ring goes off a lot. I could have gnats or something flying by, but I never see anything in the video. Overall - I love ring and think it’s a great product and am exploring other products in the ring family.
Love the hardware, app annoys.
by 1957Desoto on 2018/10/25 17:42
First let me say the app works well and is easy to set up. I like the neighborhood feature and the ease of integrating other Ring products. However, the app insists on being the most important thing going on. If you select banner notifications, they do not automatically disappear unless you do it manually. This becomes especially problematic when I am using my phone for directions and the banner blocks the next turn and how many miles until the next turn. If I’m driving and try to swipe up, oftentimes I accidentally tap the banner, which opens the app. Then I have to pick up my phone while driving and try to switch back to navigation before I miss my turn,and this happens all the time. I want banner notifications but not permanently. The other gripe I have is the audio notification. If you are talking on the phone and someone sets off the motion detector, it notifies you over your conversation and you miss everything that was just said. If someone God forbid rings the doorbell afterwards, you miss even more of the conversation. I’m in sales so it has hit me at a few crucial times. Me: “so what kind of budget are we working with?” Customer: “well we really like what we see so we desigMOTION DETECTED AT YOUR FRONT DOOR and I think we will be able to commit to DING DONG will that work? Annoying. Fix it please.
Not sure,mixed feelings
by DJSinMA on 2018/10/04 20:58
I started with the flood light cam. I like it most of the time. The camera is good on the videos when you go back to view, but this is my issue. The live view is not great, in & out, stalls, video drags. Also, at night the alerts go off constantly on some evenings. When i view, there is absolutely nothing there. I have it on the least sensitivity (people only), yet still goes off all the time, especially when it rains. Then I have the original video doorbell. I hate that thing. Battery is dead after a week with almost no use, but i could live with that if it worked properly. Works maybe 10% of the time. Most of the time I get a black screen on the videos. It is installed properly, Has good connection. Yet I’ll get an alert and when I view the video, yep just a total black screen throughout the entire video. Now let me end with saying there is nothing wrong my connectivity. I have very good speed (pay for the highest my cable company offers), and the app shows good connectivity. I wanted to get others for my side/back, but very hesitant. I also like that they now have the home security, but again very hesitant. The 3 starts is because the floodlight is not horrid, but if i was rating the doorbell, would be 1 star (negative if it allowed)
Very useful but buggy
by Marty List on 2019/03/17 23:46
This app works overall but has several annoying bugs. The newest problem is that sound continues after I've closed the video event timeline, I'll be looking at the dashboard but I still hear audio from the doorbell missed motion event. The biggest complaint I have is that it stops the music playing when I launch it. The dashboard just updates a thumbnail it doesn't play any sounds so it shouldn't take over the sound output until you view a recorded event or live video. When I view new events then return to the dashboard, it still says I have new events, I have to view the events a second time if I want the dashboard icon count to be correct (what kind of junior dev & testing team does it take to miss that?). Quite often I don't get notifications even though the doorbell shows it's connected to WiFi and other WiFi devices have great internet access. Quite often the missed motion event video shows nothing, I have the motion zone tweaked just right so there aren't any false alerts, but some videos show nothing moving so I'm guessing the video started recording too late after the movement had passed (others have reported this).
Worse, not better. Absolutely!
by merlin magic man on 2018/07/14 07:29
When I first got Ring it was the best thing I’ve ever bought. It was perfect and amazing, and always worked. Now, i think more users have overwhelmed the website, and the developers. I’ve spent hours on the phone with Ring support, who are very helpful, but the problems I’m having an not be fixed by phone support. I’m getting forced logouts constantly, which is not good when you need to answer an alarm. Then, recently, when I tried to exercise options during viewing, which you are supposed to be able to do, it started eliminating a whole series of videos, or freezing them. These are glitches that need to be fixed by developers, but I’ve been waiting a couple of months, already, and these issues still exist. I think they need new, or more developers, and deal better with expansion of their client base. Very recently, another “quirk” is now occurring: when I try to answer an event, Ring won’t let me see it; it’s just added to the dashboard. You can see it eventually, which obviously is not the point. I also want to say that, with all it’s faults, Ring does let me sleep better at night. And it is still an amazing creation.
Definitely getting worse
by ScarTissu on 2018/05/02 17:31
I’ve had ring doorbell for couple years now unit used to work as advertised after many updates that just is not good. After the last few updates I’ve been having trouble motion alert by the time the app opens up the person’s already gone. The lag time to open live view is so long I could leave wash dishes feed the dogs Mow the lawn and it might be open by the time I get back. The cameras have recently started to only show in black and white even when it’s full daylight outside. I don’t know what happened but the developers have totally ruined this product for me and to charge you money to have the videos on their cloud storage is stupid might as well just buy a NVR. Anytime you contact customer support it’s always the same thing it’s something wrong with your network it’s something wrong with your router it’s something wireless interference in your area well needless to say that’s not true I have 100 meg Internet service it works flawlessly I have a top tier router all my other networking products work just fine and I’ve done site surveys to prove that it’s not a congestion issue on the 2.4 GHz network I seriously hope they’ll fix the app issues or whatever they done or these things are going in the trash can or letgo and be some else’s problem.
Live Video Lags after ring, HomeKit never coming
by jstattman on 2018/10/12 17:28
I have owned one of Ring’s best product offerings in the ring video pro. The problem with Ring is 1.) they ALWAYS promise features and updates that never show up. For example, If you own an iOS device and keep falling for Ring’s baloney “we are working on HomeKit” story just keep in mind they’ve literally been saying that for almost three years and they haven’t even been testing HomeKit in public beta yet so it’s not showing up anytime soon. 2.) The most important function of the camera is the ability to quickly access the video when there is motion or someone rings the doorbell. For some reason, whenever either of those events happens, the live video freezes up and won’t let you access it. I believe this is because the camera starts automatically recording (which is good), but it’s incapable of recording and letting you access the live feed at the same time. It’s extremely inconsistent. What is the point of this if you don’t get to see and talk to the person until two mins after the event? So bad. And it’s NOT my internet connection. I have several other far better WiFi cameras in that area of the home that works flawlessly and I have a 1,000mbps internet speed (regularly 300+ over WiFi). Ring over promises and under delivers. Save your money!
BUY A DIFFERENT PRODUCT
by Mferr84 on 2017/10/02 18:41
I’ve had the doorbell for just about a year and a half now. The battery needs to be charged about every two months and has a super grainy image. The actual motion detection and doorbell feature don’t work half the time and go out with out warning. After being told by neighbors the doorbell wasn’t working, I called in to find out the doorbell had been offline for about a week and a half. Not very good security if it goes out and doesn’t tell you it’s out. I called in to fix the problem after getting stuck in an infinite loop of trying to reset the device. Turns out it’s a common problem “that the team is working on”. Thanks for the heads up, glad to know someone could have broken in and done what they wanted and I’d have been none the wiser. They have no idea when the problem will be fixed but it will “automatically fix itself” after an unknown amount of time. Not sure how the device will update itself when it can’t connect to the network but sure, ok. They basically brushed me off the phone and said sorry, not sorry. Thanks for the $200 paperweight Ring.... I’ll be going with a better product and a company that cares about its customer security next time. With so many options on the market please do yourself a favor and go with a different product and a different company people.
Unreliable product, bad customer service. Don’t buy.
by Frank1777 on 2019/04/14 17:11
Have had multiple problems setting up devices. Had them working intermittently. We have one doorbell and 2 chime pros. Originally the doorbell would open to view a person at door when they rang and I could talk to them. Then we lost that ability and they wanted us to pay extra for that. So I accepted just having a doorbell and not able to see or talk to someone. But the doorbell and chimes keep disconnecting themselves. And when I last has it working, the connection for voice was scratchy, inconsistent, one-way and basically useless. The core problem for me is that the product is continually unreliable and I have spent hours trying to get things reconnected. Calling customer service has been a poor experience. They are not patient. They redirect me to the instructions, which I have already tried. I am an older man and they have not taken time to walk me thru things to completion. Even my children have had problems helping me and we were ultimately unsuccessful. If RING only wants millennials for their product, fine. But this type of product could be very helpful for older people for many reasons. However, not if the product is unreliable and the customer service is so poor. In fact, I can’t recommend it for anyone of any age.
Love it.
by shiestyho on 2018/12/31 05:46
I love my Ring. The only thing I would like in the next update is the ability to schedule to disable certain motion zones rather than all of them at once. My street gets a lot of traffic during the day so my alerts are constantly going off. I have 3 zones (street, directly on my driveway, and then another with a tree that is always setting off my alerts with the wind). I would like to be able to disable the tree all together and the street part of my zones during the day but have it on at night for security reasons. My doorbell has almost my neighbors entire yard with kids constantly running around. I would like to disable that during the day then on at night. I hope Ring considers this in their next update! Other than that, no problems at all. I do notice my phone takes longer to pop up after motion is detected than my iPad does. My tablets come up almost immediately whereas my phone takes a good 20 seconds. Doesn’t seem long, but it is when you’re trying to check what is going on outside. I’m assuming it’s my phone since the other devices are fine. 🤷‍♀️ I have the Ring Doorbell Pro and Wired Spotlight Cam.
Great Idea, poor support, and mediocre product!
by SirVernon on 2018/12/02 02:18
When I first got the ring doorbell I was beyond pleased with the idea of what it offered for the price. After installing learning about the monthly fee for something that seemed to me implied with original purchase. I paid over $100, I don't remember exactly but would have tolerated surprise small monthly fee etc if it was reliably fuctional. Mine only works half the time and the battery life is poor at best. The failures are literally across the board, with the most consistent and frusterating LAG!!!! For example I'll come home with grocies and come through the front door with my ring doorbell; literally I've almost out all groceries away by the time I get the notification of motion detected. Those 2+ minutes could be very crucial in am emergency. Which brings me to my final complaint they should update software so that the devices registered as "owners don't set off the notification bcbitnknowsnits you. I don't usually leave reviews and even fewer negative ones I just feel like potential customers ought to know. With modern technologies are given the opportunity to improve and adapt their product through software updates and unfortunately"Ring," seems to have not only missed the opportunity but gotten worse!
Latest ring update!
by Rb3992 on 2018/03/29 15:50
I installed the latest update and this is absolutely horrible! It had worked perfectly at door location and without any changes...unchanged router/network or devices. All kind of issues. It starting draining battery even though it was hard wired. I took off connection and charged 100% but it drained down to 70% in a couple hours. It wouldn't detect motion nor could you ring the doorbell..I called ring support and had to remove device reset and then reload on iPhone...very nice but it took at least 20min. It is now charging at door but wireless signal is poor. The reset made it work briefly then now it's back to poor signal and can't view device. Even when you can get a view on the camera it is very delayed and pixelated. I have 3 other camera none of which are having issue. The other camera devices were acquired prior to ring and considering switching if this is NOT fixed ASAP. Just wanted to warn everyone prior to agreeing to update. Is this an attempt for the company to try to get users to buy new devices....sort of like apple slowing down iPhones.. just wondering... Now doorbell won't connect and battery low and not getting email alerts as support promised would happen. Looking for new camera door bell and will place complaint with BBB. Any recommendations on new devices?
Won’t update and lags
by Flognogger on 2018/10/21 07:40
I have one of the very first Ring doorbells and have been using it for a good while. I loved this app and device when we first bought it and recommend it to many friends. For the past six months or more, it lags like crazy. I thought maybe it is my WiFi but after reading reviews (and checking my WiFi setup and speeds many times), I’m convinced it’s an app problem. I have turned my app notifications off for the last 3 months because it does me no good to get a doorbell notice and not be able to respond to someone at my door because it’s refreshing and unable to catch up. By the time the video starts playing the person is gone or leaving...same with motion detector mode. I also receive notice about an update for the app every time I open the app but the app seems unable to update—starts and never completes. I have an iPhone X with newest updates so it’s not because my phone is too old. This app is not well supported on the development side. Needs to improve or this product will go away. I’m currently looking for a better alternative. Disappointed because I was completely sold on this product and was considering expanding into the other products until it went downhill. Glad I didn’t waste my money.
Too many pixels
by wester on 2018/10/04 09:21
We received the Ring doorbell through our security Company and had it installed professionally. The ring door bell has too many pixels in the pictures or images that you see on the video. I don’t understand why there is a wide range option up to 30 feet when you cannot clearly see a face without thousands of pixels blocking an image. Especially at night on the Night vision we just can’t see whatever the sensor is picking up clearly. We know there is someone there but we cannot see the face just a bunch of pixel blocking the image and face that is there. Unlike the advertisement on television where there is a perfect image day or night of people trespassing and talking to you through the ring doorbell but in reality that is a lie you cannot see people clearly like that and then the mic is not that clear either when talking to someone. And We just don’t understand why there is an option for the sensor to span out to 30 feet when you can only see a bunch of pixel images or face. Were is the security protection in that? The police cannot help you if they cannot see a face The only time you can see a clear face or image of someone on the ring doorbell is if the person is 1 to 4 feet up on your mailbox or ring doorbell. Unbelievable!
way too slow, just doesn’t work that well
by oldschool1975 on 2019/01/15 11:27
my ring devices and app NEVER work when i really need them to. i’ve had my ring doorbell and driveway floodlight camera for over a year and i still have not even once been able to answer the doorbell ring with my phone. at least ten times i’ve pulled out my phone to see ‘someone was at your door’ or ‘you missed a ring’ or some other nonsense. i bought a new iphone and router when i bought the system so it’s not my phone or connection. it’s like another review says maybe it’s the way ring buffers when it opens? i don’t know about that. and also, seems like it only records motion i don’t care about. every time i want to see who got out of an unknown car in front of my house.....nothing. and the neighborhood comments are only good for spreading fear. what a joke. we are creating a society of worried watch out for that car driving by your house nellies. ‘reports of a fire in the area’. okay, don’t we have a fire department? like, reports of clowns running around the neighborhood. there were no clowns people. i have countless hours of recordings of random cars driving by my house. when i really want to see something....good luck, the ring misses it. ring is just another frustrating phone app.
Picks up vehicles but not people??!!
by Nameless201 on 2018/04/16 07:13
We have had the doorbell since January, and have waited to leave feedback hoping it would get better, however, sadly, that is not the case. First of all, it was well into February before we could even use it as it was “too cold” where we live! After the weather warmed up to an acceptable temp, we tried again. The Ring doorbell is supposed to be designed to NOT pick up vehicles, except for very large ones, however, on multiple occassions delivery people and solicitors have walked all the way up to our door and left before it ever picks them up, and we can pull into our driveway and pass the front of the house before it alerts, yet every single vehicle that passes on the road is picked up?? It has become so unreliable that it is of no comfort knowing we have it. The only thing that works reliably is the doorbell feature, I didn’t pay $200 for a bell !!! On the occassion it actually records activity, in the daylight, it is bright white for several seconds before the camera focuses, so by the time it engages, all you see is the person’s back as they are walking away! At night, unless there is a light on, all you see os black, picks up nothing but darkness! So VERY disappointed with this expensive doorbell !
Not good for Night Video
by NoDisassemble5 on 2019/01/13 02:49
Ring makes a decent product for Alerting you of motion, 2 way convo and Day video. However for night video the ring is seriously lacking. This is why I purchased the ring because of frequent vehicle and home break ins. I wanted to be alerted when there was a motion and to share the video with authorities and neighbors when needed. This night video is a complete joke. The video is pink when it should be black and white. (Google “Ring pink video”) I’m not asking for clear color at night. But the option to manually set color or black and white would be great. At least black and white. I opted for a real 4K security camera with a built in microphone and records to an as card. No monthly/yearly cloud storage which ring banks on again. It also alerts me via mobile app of any motion and allows me to save crystal clear video and audio to my phone for sharing. I’ll use the ring to scream at them seems to be all it’s good for. Their support is also worthless. Asking for tons of info and never getting the issue resolved. Over a year of “the next update will allow this or that” they just read or type from a script no real resolution. Don’t waste your money on this product. Buy the Nest Hello or a real security camera.
Ping to phone
by Mellowyellow5 on 2017/11/16 21:41
If you’re upload speed is less than 5.00 u will not get a ping to your phone . Though you’re camera and flood lights will work but won’t notify you , and that’s the whole idea off this Camera Cam . If you’re having a problem your net work speed is to slow ! PS Do not use a Pro Chime that they offer for free , this will use all your internet speed and shut the camera cam down from working ! The chime alone they offer u for free is good and works but only if you’re internet speed upload is at least a range of 5.00 . I have that speed now that my carrier gave me for free . Though I have the speed I still had to move my modem closer to the camera cam . They sent me a replacement Camera cam after the Pro Chime stopped it from working! But good luck sending the old one back if you’re printer is down. I asked for a return label for 15 days to be mailed to me , and got sure no problem, I had to go to STAPLES and print the label ! Nice people at this new Ring company, but all the did for me was YES me to death ! Finally got it working, but would never purchase another item from them again , 2 stars for customer service keeping there promise. Check your internet speed before you purchase anything from this Ring company !
Needs more features and better organization
by Edennerose on 2018/07/28 05:12
First things first this app needs a panic button. Don’t do anything else until this has been accomplished. Most people are going to keep their phones on their bedside table, not a keypad. How is this most basic feature missing? Secondly the app is not at all intuitive. It takes forever to perform common tasks. I should be able to view and modify which sensors are active in which mode directly from the dashboard. The mode buttons are RIGHT THERE. No, they want me to be sure so they made the process take 95 steps. And how come I can’t change the chimes for the entire system? It had to be individually? Really!? I have 14 windows and 3 doors in my house. For heavens sake. The activity logs are individual as well. And please don’t get me wrong there should be an option to view each sensor’s log individually but it would be extremely convenient to be able to view a list, and to sort for what I need. I could go on but it’s 1 am and I’m sleepy, plus you get the picture. Make it better. I know it’s a new system and app but this stuff is obvious. Especially the panic button. It’s a good start. Hurry up with an update.
Was great
by DaPanda420 on 2018/01/14 00:27
The app has always been a little slow. Not a big deal. It also interrupts your music even if you don’t watch a video which is a little annoying. I rarely get push notifications about a low battery till I pull the app up and then all the sudden a notification comes through (yes push is enabled and background app refresh). Since Ring has opened this to the public, even without ring, it’s a joke. I get daily neighborhood notifications from the paranoid recluses that live in bomb shelters. They post comments like “the leaves on my tree were moving but there was no wind”. People now are posting videos of solicitors. Not to mention when something’s actually happening people don’t post cross streets or a general vicinity so somewhere in my 12 sq mile neighborhood somethings happening. I use to appreciate the helpful videos with actual crime prevention. Now I have to shut off these notifications because they are so frequent. This started great and is just going down hill. Of course there’s a delay in recording from your camera (even with the motion recordings) so you tend to get the back end of someone or nothing at all when it really matters. You’re better off getting an actually CCTV system if you’re concerned.
Update...
by Lilesmom on 2018/03/23 20:18
Everything worked great and we were very pleased with our Ring Pro doorbell and even paid in advance for a year of the video saving option. In addition, we recommended this product to multiple friends, family & neighbors, who in turn also purchased one. However, after this update, the video does not work and after contacting customer support they told me I’d have to take off the cover and reset the doorbell and start from scratch as we initially did at installation. Since we can’t locate the special screwdriver enclosed with the installation box, this is not possible. Would have been helpful with all the guides included in the box if it was noted, “Don’t lose this tiny obscure screwdriver or you will not be able to reset your doorbell video camera each time we update the app.” Update: After contacting Ring about a replacement screwdriver, they shipped one to me and it arrived today. I was able to recalibrate the doorbell and as of now, it seems to be working. All of our saved motion perimeters were lost and had to be reset, but hopefully this will not happen again. Customer service was fast and prompt.
Video never pulls up when I need it to
by Louisfain on 2019/03/27 23:12
My ring door bell has excellent internet RSSI -37. And my phone gets 30-40 mbps in my office but whenever someone shows up at my door it takes an eternity to pull up video if it ever shows. Good thing I have regular cameras so when I get motion I just turn those on. I think it’s because I have multiple cameras if someone walks in it’ll trigger multiple locations and all of them are uploading at once. This overloads the wireless connection. This is a fatal flaw of the system. THE CAMERA SHOULD PRIORITIZE LIVE VIEW INSTEAD OF UPLOAD. One way to fix this is to pause all upload whenever a live view is activated. Anyhow this has been the issue since day 1. I’ve complained to customer service multiple times and written the reviews multiple times. they still failed to address the issue. And don’t even get me started on live view when phone gets bad signal. My regular cameras load at least one or two frames so I know what’s going on. The ring cams will never even show up. After having 8 cameras for over a year, I still can not recommend them to anyone. This is a great concept with great potential but as of now you’re better off having back-up close loop cameras in case the ring live view fails which can be up to 60% of the time.
Product isn’t ready for market
by Lamar.Fandango on 2018/06/11 00:21
Update: product is now worse. This company has figured out that cheerful customer service is cheaper than selling a product that works. Now that there is competition, and the Nest actually works, there is no reason to waste your time with the Ring garbage. Here’s the thing: people really, really, really want this to work. But like asking for a birthday pony, it isn’t ever going to happen. This company will take your money, spend hours on customer service calls, then blame the internet for the Ring Pro’s failures. Hopefully an attorney will sue this company. Old review.....Warning: it takes 20 to 30 seconds from when someone pushes the doorbell until you hear it on your phone. By then, they’re gone. The video function is spotty and the device needs troubleshooting every 2-3 days. Many times it doesn’t start recording until after we’re in the door or the person has left. I’m sad to say that after spending hours dealing with this device, it just isn’t ready for prime time. Save your money. The doorbell doesn’t work, video doesn’t work, doesn’t consistently connect to wifi, the motion detector is junk.......This company needs to be sold to a company with sufficient capital to make the necessary capital improvements.
Poor poor service
by kayjay710 on 2018/11/25 20:41
Just bought my ring pro and other than getting it installed and the chime constantly repeating its in set up mode and go to the ring app its utterlyvuseless at this point! I’ve downloaded the app and cant even get past the set up stage of just trying to create an acct!!!! After entering my password and hitting done it just keeps saying no internet connection! I’ve done all its rec steps for IF it doesnt work. My internet signal is fine, I can go 75’ into my backyard and still get signal and I have the newest iphone!! I’ve even tried another phone. After going around and around with customer service they say its the app itself ( contact apple ) or my internet ( which is working FINE for all other devices ).. Customer service basically said sorry its not the system its your app or internet. But doesnt this system work hand in hand with the app?? Wasn’t that the whole purpose?!?! Just an I’m sorry is not what I’d expect after reading the inventors story on the packaging.. you can’t see anything else on the app without setting up an acct so how do you get help with the app?? I’ve just purchased the ring pro, 1floodlight and 2 smaller cams which are all getting ready to go back! Thank goodness I DIDNT buy for our other home too!!
Really great
by Sgt Amazing on 2019/06/17 04:35
I love this app for the most part. It is dependent on network connection to work, so if you are with a bad carrier or in a bad network area, it is quite useless. The annual fee for saving video is pretty cheap and a good purchase. The ability to share videos with neighbors is one of its best features as you can determine where you want notifications from, but the lack of ability to turn off certain types of videos is somewhat annoying especially when you are sleeping but want notifications for crime (like missing pets because my neighborhood and surrounding ones cannot seem to keep pets in the home). Another problem is it seems in the neighborhood incident sharing section, videos do not like to be paused for long and like to play randomly. I pause one then another several posts down then has to play for some unknown reason. I wish videos did not have some compulsion to play when the app is open. This crossed over into my personal history and a few videos from the social part kept cycling while in my own devices history.
I just want it to work
by NYC Apartment on 2018/10/04 03:33
I live in an apartment building in NYC and purchased this along with about 20 other neighbors. It seemed like the solution to our security worries with the ability to screen visitors via video. We have have super high speed internet and the ring chime. And we all have the same problem. Despite having fully lit hallways, the video is in black and white. Basically, it’s stuck in night mode. Only 5% of the videos are in color. One neighbor thought the night vision view was normal and was shocked to see color one day. This creates multiple problems. The red LED lights come on every single time and the device clicks to indicate that it is recording. The video is basically garbage as we were promised high quality color. The battery drains quicker because of this. This problem is well documented (google it) and common among ring users. We have all tried customer support and while they have been responsive, we still don’t have a solution despite multiple factory resets and replacement units. This problem could BE EASILY SOLVED if they just added the ability to turn off night vision. I cannot understand why this simple solution cannot be implemented immediately. What use is this if the thing doesn’t even basically work.
Great idea but the service doesn’t always perform as expected
by SiLkY bRoWn on 2017/11/05 00:45
I have many of the ring products and love it when it works. The app takes a long time to open and when it does it’s too late to see what triggered it in the first place. I have many false alerts some days and none on other days. I hope they fix these issues. It’s great that all devices are covered for a great price for an entire year subscription. It is also great that your devices will be replaced if stolen or damaged. The app also needs reconfiguring. It’s a hassle to look through all the devices to get to the one you wish to view. Having to hang up on the live view setting is also a drag. I have nest products and get in, out, and around the app very easily. Customer service is amazing. I have already began purchasing YI products as a back up as they are extremely inexpensive and offer free internal and paid cloud storage options. Ring has a new home security system that I’m interested in but will wait a while on deciding to purchase. They should first work out the problems on their current products and not rush into other services.
Highly disappointed. I hate I spent my money on this doorbell
by Ms. Whateva on 2019/04/19 18:59
I purchased this doorbell a while ago. It’s probably been almost a year. I have been trying to deal with the product because of where I live. I understand that my internet connection my not be the greatest. Well because of that I bought the extender. Only to find that the doorbell doesn’t work any better with the extender. Every since I’ve had the ring doorbell my videos come out clear whenever they want too. The majority of the time I have a black screen. I’ve only been able to see a live view maybe 3 times. Let’s just say 5 to give the benefit of the doubt. I’ve been paying the monthly fee despite all this hoping things would get better. For the past 2 weeks my doorbell and chime extender have been offline and I have tried numerous times to reset them. I’ve reset my internet (which works fine with everything else I need in the home) and there’s still no change. Finally I’m giving up and I wouldn’t recommend this product to anyone. Maybe the Ring Pro would work better for me, but I’m not taking any chances. It’s just not worth my time or my money. I am highly disappointed. I wish I had just returned it in the beginning like I started to.
Bad business model
by Flying Duetschman on 2019/01/15 17:34
The video doorbell camera is OK, but Ring only allows you to save videos to the cloud, instead of saving them locally. What if I don't want to save my home security videos to the cloud? Their devices are generally incompatible with any other smart home devices besides Ring devices. Also, even with a paid subscription, all security videos have the Ring watermark. The doorbell chime in the house is delayed about 1-2 seconds after the button is pressed. Most of the time, the app takes about 5 seconds to alert me to movement in the designated zones. Sometimes, the app does not alert me of movement until after the person has rung the doorbell and left, so how am I supposed to communicate with them? Also, to avoid erroneous movement notifications I have to keep my porch light OFF or ON at all times-- kind of inconvenient. The app allows you to designate movement detection zones of varying sensitivity. The Neighbors widget is pretty worthless, and does allow you to filter or refine results besides location. Even so, I get erroneous and old news relating to areas well outside my designated "neighborhood". This app is only a small part of a money pit for you and a money pile for Ring. Avoid.
Zero Complaints with Ring
by Thermoplea on 2018/04/25 17:04
I’ve hade the original Ring doorbell for almost 3 rears and really like it. I have had no issues that weren’t resolved within a few minutes by their OUTSTANDING CUSTOMER SERVICE. A couple of weeks ago it helped verify that the Post Office mis-delivered 2 packages and I got no argument from them when I told them I had Ring that video recorded, showing my postal delivery person did not leave any packages at my door. They found that my neighbor got the delivery by mistake and interestingly the, one package came from a pharmacy and IT HAD BEEN OPENED!! Of course the package clearly had my correct name and address on the label. I just can’t imagine why someone would open a package that was so obviously medication for someone else. These neighbors live right next to me. Incidentally, I live in a very small town and everybody knows everyone else. I took them off my Christmas card list. Incidentally I just installed a ring 2 and love the improvements. I moved the original Ring to my back door. It’s great for keeping an eye on my dog.
Really disappointed
by Wasted our time and money on 2018/03/20 15:21
My daughter purchased the ring doorbell for us for Christmas and were excited to install it. We were all very disgusted when we found out that we had to pay for a yearly subscription to use the doorbell after the first month. Nothing on the packaging said anything about this being the case. We did pay for this year but will not renew because we are finding it to be very unreliable. When there is a ring or motion, the first thing you see is a white light that lasts around 10 seconds. When the light goes away, usually there is nothing there. We live in a quiet neighborhood and a car goes by maybe once an hour. We live around 30 feet from the road and the only thing we can see are the garbage trucks stopping once a week. If someone is walking by the house, it doesn’t record that. If someone is walking or parking in our driveway, it doesn’t record that either. We have it set up for all the “zones” and it doesn’t record most of them. I was snow blowing our sidewalk right in front of the ring doorbell one day. I went to check if it was recorded and it wasn’t! Have had several people ask us how we like it and have told them how disappointed we were.
Stranger ID not possible
by Starzflite on 2018/08/13 14:31
I have struggled with Ring since March 2018 initial set up for the Spot Lite Cam Battery. I have had several units replaced to no avail. Getting someone to answer the phone is next to impossible. Plan on spending along time until someone answers. Courteous people but that doesn’t cure the performance woes. These units cannot process detected real time without intermittent blank spots in the video that ranges for 5 second gaps to 15 second gaps which results in the loss of facial recognition. The units detect motion of cars moving perpendicular to the camera but rarely detect and / or record anyone walking directly at the cameras. Alarms go off and yet no video! Because of delays for video recordings, the intruders in and out are missed completely which seems to be related to alarms (when you get an alarm) with no video. These units need a flash memory incorporated to ensure recording of the video, then after the 30 seconds upload to the Ring Cloud. I question the cloud to efficiently upload existing videos as many recordings never reach the cloud. Ring-fix these issues. Essentially I’m unprotected after buy 3 of these units and spare batteries. Also, there is no way to directly save any critical recording to my iPhone. Outrageous
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All Versions
3.0
21,063 total
 5
6,822
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3,799
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2,853
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4,427
Current Version (5.14.1)
3.0
18,875 total
 5
5,889
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3,499
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2,971
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2,642
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3,874
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App name
Ring - Always Home
Description
Watch over your home from your iPhone, iPad or Mac with Ring’s Wi-Fi connected Video Doorbells and Security Cameras. Ring connects to your Wi-Fi network and sends you instant alerts when people press your Doorbell or trigger the built-in motion sensors. When you answer the alert, you can see, hear and speak to anyone on your property from your iPhone, iPad or Mac. All Ring Video Doorbells and Security Cameras stream live HD video and two-way audio straight to your iPhone, iPad or Mac. Ring devices also feature advanced motion detection, so you can focus on the most important areas of your home. And with a free 30-day trial of Ring Video Recording, you can save, review and share all your Ring videos at anytime with anyone. Whether you’re on vacation halfway around the world, or just too busy with the kids upstairs, Ring lets you watch over your home from anywhere. Because with Ring, you’re always home. Ring Features - High-definition video - Wide-angle camera lens - Two-way talk - Advanced motion detection - Infrared night vision - Video recording - Lifetime purchase protection
Fast when I first purchased it but now very slow to answer a ring
by MaltyLiquor on 2019/06/19 02:07
What happened to this product. Nothing has changed at my end. The ring is so slow to connect now all you get is them walking away.
Thinking of switching to other service
by Galaxy Nexus Dude on 2019/06/19 00:52
I don't like that when I open the app to see live view it CONSTANTLY REMINDS ME that I don't have "Recording Subscriptions Inactive" than I have to switch to Live view panel. To me that's very intrusive. I see the value of your subscription but I have my own surveillance cameras for years. I can review who and what time someone came in when I need to.
Does not work
by 👎🙄😞👎☹️😡😤 on 2019/06/19 00:27
App takes forever to connect to base station if it will even connect at all. New door sensor will not show up on app. App will not let me download new version, says can’t download at this time. Boxing everything up and sending it back.
Not worthy.
by Jsales7 on 2019/06/19 00:04
I have to pay for a video recording? ARLO is free recording up to 7 days. They have the same features.
Broken!
by frknpuertorican on 2019/06/18 23:57
The latest update has crippled my ability to add new devices to my Base Station. Each time I tap on “add a device” it won’t allow me to select what kinds of sensors I want to integrate into my network. Horrible.
Where HomeKit at, fam?
by Waffles was taken on 2019/06/18 23:29
Update 6/18/2019: Installed ring app 6/17 update version 5.14.1. Still no HomeKit. Also, still no alarm sensor hardware that works with wired sensors (like hidden wired door/window frame sensors). Did I already mention no HomeKit support? No? There is no HomeKit support. Update: 6/3/2019: For real...where HomeKit at, fam? Your 5/30 app update is nice and all, but HomeKit...need HomeKit. HomeKit HomeKit HomeKit HomeKit Original review: Why do we still have to beg for HomeKit support after several years of begging? Just let me turn on the floodlights using homekit...that’s at least something...just the floodlights on or off. Hey Siri turn on the backyard north floodlight. See, that’s what I need...nothing impossible. ...also, I don’t care that I can do this with Alexa...I don’t want to use Alexa, I want to use HomeKit like a grownup. If you don’t want to add HomeKit support, how about apple watch support so that I can open a ring notification on my Apple Watch and see the camera? The iOS app design is great, love the recent changes, but HomeKit and Apple Watch support...please. #stillbegging #homekithomekithomekit
Everything Works Great on 5.14.1
by steeve725 on 2019/06/18 23:02
I reluctantly updated. I always read the reviews, and usually wait for a while before I update just in case. I updated on Monday, June 17th to 5.14.1. Everything appears to be working normally. I timed how long it took to open live view on my Ring Pro (2-3 seconds) just as long as before. My floodlight cam (2-3 seconds) also just as long as before. People are complaining it takes too long to open live you, but you need to realize that nothing is going to be instant, it takes a second or two for the app to process what you just pressed. With all of the previous versions, my live view has always taken a couple seconds to open, and with this version nothings changed. All my features work, the lights on my floodlight cam, sound, alerts, everything. My Ring alarm works as it should. Everything is functioning properly as of now 6/18/19. If anything changes, I will update and edit this review.
Ring
by Redddiamond20 on 2019/06/18 22:03
I have been having so much trouble with the ring. I have other security cameras in which are working fine. It’s the Ring. They keep telling me it’s my internet but the other cheaper cameras are working fine.
Zero Stars. Video Quality Degraded
by L'ltaliano on 2019/06/18 21:59
I wold give it Zero Stars if I could. The doorbell camera video quality degraded after the 30 free trial. Lack of support for my inquiry puts it last on my camera list. Fix it or I will go elseware. Thanks
Delays are ridiculous
by Roseguy on 2019/06/18 21:16
When you receive an alert, there is a looong delay until you see the video. So in fact you are viewing historical data not real time data. This is not what I bought this doorbell for!
Update is horrible
by biggerdakidd on 2019/06/18 20:49
Ever since the updates my ring products have been horrible..
aperature
by Electro optical man on 2019/06/18 20:08
To the software developers I’ll suggest to ad aperature on the door bell RING PRO. The bright background causes the face to be dark
App takes too long to open
by Graigs on 2019/06/18 18:57
I like it. But the most disappointing thing is how long the app takes to open. This is on a modern phone also.
Latest Ring update-
by Randy Chumway on 2019/06/18 18:12
Post 5.14.1 update, my ring security light/monitor no longer has functionality in the motion lights. Not from actual motion itself or the app. The app and device are normally rock solid, but this is disappointing. Ring, please help!
Monthly pay scam
by Greygraybo on 2019/06/18 17:21
Their door bells are useless unless you pay for their monthly service, just buy a real camera system.
Update:
by DONINSEATTLE on 2019/06/18 17:12
The battery acts like it is a alkaline battery in that after a few charges it no longer holds a charge for longer than a month. What use is this thing if it is off the front door being charged? And why not a lithium battery. Cheaply made product?
Iphone Xs optimization very poor
by ccoft on 2019/06/18 16:52
5H1TTY iPhone Xs optimization Android app is much worse
No sound when looking at cameras
by JSM 5322 on 2019/06/18 15:52
You have to look twice to get sound never had that problem before your last update not the one yesterday. Very annoyed and disappointed it’s not fixed yet.
Too much clicks for live view
by EMCGuy on 2019/06/18 15:09
I understand you want people to subscribe to your service but you have to click a few times to see live view, that should be the first time you see when opening the app if you don’t have a monthly service.
Still needs work
by ssmi4607 on 2019/06/18 14:09
My biggest issues are: 1. Whenever I try to answer a ring doorbell the app locks up. 2. Please add a feature that will alert/notify me in the app that my ring doorbell lost Wifi connection. Visitors are ringing my doorbell and I’m not aware because the ring WiFi connection was lost.
Just ok - poor app speed now
by NoneGiven1981 on 2019/06/18 12:50
Performance has been getting bad. Amazon needs to beef up their servers.
Fails at basic function
by jm112358 on 2019/06/18 11:39
I have 2 flood lights and both have on / off schedules set. Neither was on tonight at the appropriate schedule; I find this simple timer to fail randomly and constantly. It’s very frustrating because this has been happening regularly since I first bought the flood lights a couple years ago. It’s nice that the app pushes new features here and there but it really needs to be rock solid at the basic stuff like schedules
Works well
by Xxlxtl on 2019/06/18 08:54
Hi, I have a ring spotlight wired. After reading tons of reviews it seems that most issues are caused by battery powered cameras. I did find out after that even the wired isn’t truly wired and has a battery. Regardless, I get really good video quality, the motion works 95% of the time, and as long as you set your settings for motion to say second bar over from left I haven’t had any problems. Also don’t set motion zone to the road or every car is gonna trigger it and drain battery. I would like to see an option for video quality in playback for when I’m not on WiFi. It’s just about impossible for me to watch a video otherwise. Possibly could add scrollable timeline pictures so we don’t have to watch the video and save data. The new live view feature I do not like. Maybe I haven’t had a chance to use it much but old one is much less complicated. Should have had some helpful emoji descriptions or similar over new buttons to help people understand better. Also when live viewing from new video feature I get awful feedback noise which isn’t very discreet. I had a squawk from time to time before but now every time so yeah I turned that part off. Was super easy to install as well. Thanks
New update makes it harder
by katiec42 on 2019/06/18 08:26
Not even trying to do a joke here but the new update makes working it so much harder. Going from clip to clip sometimes starting in the middle of the clip if you don’t swipe and hold to start at the very beginning. Live views can’t enter full screen or zoom in, just the double tap zoom default. Not to mention it only picks up motion some of the time( or at least mine does). Take the update away!
Would love person, animal or vehicle detection
by ALCO_Paramedic on 2019/06/18 06:35
Would love an update that would identify person, animal, package, or vehicle. Otherwise, I love the ring app and give 4 stars!
Need to be able to arm/disarm with the watch
by M5project on 2019/06/18 04:02
Good but need to me able to arm and disarm with the Apple Watch. Please add that functionality.
Inconsistent UI
by 'or "1=1";-- on 2019/06/18 03:26
The newer UI updates look clean, but the inability to scroll back through previous events is annoying. You now have to go to “Settings” to see the event history a specific device. This fees incredibly clunky and detracts from the user experience.
Connectivity Challenged
by Harpo1951 on 2019/06/18 02:52
I have multiple devices across three locations. I am a real fan of Ring Products and capabilities. When everything works its great but I consistently have an issue of connecting with various devices each week. I’ve tried to analyze the problems and have found no discernible pattern. It consumes my time each week to reboot routers, reinsert batteries, etc. I do not think the product is ready for multi site, multi device reliability. Therefore a 3 star rating. I am hoping future software upgrades will provide better, more reliable communications.
Not trust worthy
by JomonV. on 2019/06/18 00:59
If you are looking a camera with HomeKit support look Logi Circle or somewhere else. Ring promised for HomeKit support for more than 2 years and seems like they still working on it 😴😉
Sloppily done
by John-Apple on 2019/06/18 00:30
Deleting all notifications is possible but the screen won’t refresh until you click on some other item and then click back. Same problem with MacOS version. Latest update won’t get along with iOS password vault. You can go through the dialogue but it won’t accept any entry. This may also be an old problem that I only now noticed. Overall a very poor piece of software that suggests Amazon is not very good at apps for Mac or iOS users or they don’t care.
Live view
by Smfeather on 2019/06/17 23:47
Stop making Live View a multi-tap feature. I should be able to tap once and go straight to Live view. Also, this app has become so slow lately it’s almost made me want to buy new equipment that’s not Ring. I have an extremely fast connection with the latest/fastest iPhone available and this app is still slow!
Homekit support?
by Trebz on 2019/06/17 22:52
When will the promised homekit support come?
Ring Door Bell
by Dilsters on 2019/06/17 16:14
More contrast between selected motion and others needed. Allow shared videos to be deleted by the person shared with. The time between motion detected and it being viewable takes too long. Thief will be gone by the time it loads. Videos/audios freeze/glitch so you can’t understand what people are saying. Please fix these. Otherwise we love it!
Horrible update
by NCgirl06 on 2019/06/17 15:13
The home screen that opens when I click on a notification is too busy and makes seeing what causes a motion as it is occurring impossible! It has also changed the length of clips to only 5 seconds from 30. What good does that do? Lastly, I only see the door closing hen I am leaving or entering my home - I never see myself like I used to which means I would never see an intruder either. The whole point to this doorbell is for the camera to catch all activity in case something suspicious happens. I now feel that this app is useless. PLEASE change back!
Separate the notifications!
by Candi527 on 2019/06/17 04:40
I gave it 3 stars because it doesn’t allow you to separate the motion notifications and when someone actually rings your bell. I keep the Motion on to record when it’s any activity on my porch but I live on a busy block so it’s constantly going off, I hate it!
Really great
by Sgt Amazing on 2019/06/17 04:35
I love this app for the most part. It is dependent on network connection to work, so if you are with a bad carrier or in a bad network area, it is quite useless. The annual fee for saving video is pretty cheap and a good purchase. The ability to share videos with neighbors is one of its best features as you can determine where you want notifications from, but the lack of ability to turn off certain types of videos is somewhat annoying especially when you are sleeping but want notifications for crime (like missing pets because my neighborhood and surrounding ones cannot seem to keep pets in the home). Another problem is it seems in the neighborhood incident sharing section, videos do not like to be paused for long and like to play randomly. I pause one then another several posts down then has to play for some unknown reason. I wish videos did not have some compulsion to play when the app is open. This crossed over into my personal history and a few videos from the social part kept cycling while in my own devices history.
Only records 20 second clips?!?
by rhodesb3 on 2019/06/17 03:47
There absolutely needs to be a way to record longer clips. All a burglar has to do is hide their face for 21 seconds- then the recording ends. Even when motion continues!! Such a deal breaker, and would be an easy thing to add. I suggest looking at other options like nest or google.
Apple Watch opt.
by Oops1971 on 2019/06/17 00:12
I like the app just really wish there was an Apple Watch option to it. Would be very helpful.
Great hardware, fantastic Software!
by 78rn on 2019/06/16 23:42
Absolutely love my ring doorbell! 1) the newest app update changed the layout and the functionality of the app and it is spot on! So much easier to scroll through the video clips. Great job! 2) I am still using my old ring doorbell (the original) and it works great! I have no complaints. I have used tech support when I ran into some issues setting it up and their tech support was incredibly friendly and helpful.
You need to let users reboot their devices
by Munkeeee on 2019/06/16 22:08
It is ridiculous I need to turn off the switch to the power of the light/camera to get it to reboot. Please include the ability to reboot devices in the app.
Takes two minutes or more to connect
by Cleopatra peanut on 2019/06/16 21:38
If I want to use this to actually see and speak to someone at my door it must connect quicker and more intuitively to the live feed on the doorbell. I spend a minute just tapping through to get to the live feed then it takes 60-90 seconds to connect. That’s not what I expected when I bought it. It’s still good to have a record of anyone unsavory in my neighborhood though. So three stats for that.
Keeps getting worse with updates
by jrg64 on 2019/06/16 20:26
The more revisions they do the more laggy the app gets. Motion used to indicate some was coming up our driveway or to our front door, not by the time we get the notification, they are gone.
You Broke the App. :(
by Mortimer55 on 2019/06/16 18:51
After a rocky start, was loving my Ring doorbell. The app worked great - you could communicate immediately with the person on the porch who’d set off the motion detector. After the latest update (putting aside the new interface, which isn’t as intuitive as the previous one) the camera won’t connect and is useless. Please work on this. People buy this product to enhance security at their homes. When it doesn’t work, it produces a lot of anxiety.
Ring 2 - App Lacking
by Mulvaney18 on 2019/06/16 17:39
The hardware works great - with the only problem being the a few seconds delay in getting notification. We can see people leaving but not coming to the porch where it would do us the most good. The app is also lacking. I can't find any option on the app to give you the home or away settings as pictured on the app page. This is essential. There should be an easy way to switch device options, such as home, night, or away settings on the dashboard. I don't want to get motion notifications every time my wife and I go in and out the door when we are home I might want then at night or when we are away - particularly on vacation. The controls for the motion options are buried in various settings rather than being easy accessible from the main dashboard. A simple button that would activate configuration options with a single press would seemingly be an important part of the apps design. I was surprised it was not there. There should also be an option to the microphone functions after the doorbell rights without going through multiple screens. Some thought to creating a user friendly app is needed.
Tarada3
by Tarada3 on 2019/06/16 17:24
Please return to the previous way of doing things! Ever since the “updates “ it takes forever and I mean forever for the live view!! By that time the person is no longer in VIEW!! I’m not sure why it was changed because apparently this way is useless!!
Blurring picture & lights going off & on!
by Beachhouse 08 on 2019/06/16 16:34
The first 6 months the lights & camera worked perfectly but now - they’re terrible! Can’t make out anything on the camera and the lights go on & off all night! I have no idea how to correct these problems!!!
New app update is terrible
by Gggg5643 on 2019/06/16 13:38
New timeline view is awful and inefficient, more steps to get to live view or settings means extra steps to turn on lights or sound siren. Boo. If others prefer this somehow that it was brought to life, could we at least have an option to default to this layout or the previous one for those of us who don’t want to scroll through months of empty dates just to see recorded events?
Terrible update
by BrewersArcade on 2019/06/16 02:21
Now my notifications are delayed when someone rings my Video 2 doorbell. New app is cumbersome and hard to navigate. Bring back the previous style that just showed the vertical history list.
When they work, they work!
by jdksjebdoensbehe on 2019/06/15 19:17
When the app works, they work! I have great WiFi throughout the house. All camera has access to Strong WiFi, yet they take forever to display through the app. I’ve reset several times and this is still going on. Please improve the performance of this.
Bad update causing extreme delay
by dogon435 on 2019/06/15 17:55
Was working pretty good until the May 2019 update. They added some new features that must have caused a large delay. It was taking a couple seconds to open the camera on motion now it takes 30 seconds or more on iPhone X.
Needs more features
by scotmo on 2019/06/15 16:17
I would definitely add 2 more stars but the app lacks the ability to turn “record motion” off with a timer to turn back on with the ring camera. This camera is great for monitoring a back door and patio area of a residence. But when those areas are being heavily used, it is easier to turn record motion off rather than delete 30+ videos that are spaced a few minutes apart. I have to set a reminder on my phone to turn this feature back on. I would rather set an “auto-on” at the time I turn it off.
Good features, super slow app
by Ronstoppable79 on 2019/06/15 15:57
Love the Ring Pro doorbell. Good image, good audio. The Ring app takes so long to load on my XS Max when I’m notified of a visitor that they’re often gone before you can chat with them. It’s a pretty big knock since that’s one of the core features. If they can tidy up whatever sloppy code is slowing down the launch, this would be a great product.
Doesn’t answer doorbell, update breaks it
by ShoutingMan! on 2019/06/15 14:31
Doorbell rings, so Ring thinks I want to watch some previous recording from earlier in the day!?!? I have to tap multiple times to get live view going?!?! The new app breaks basic Ring usage. Doorbell rings Open app Tap doorbell view Starts playing previously recorded event from earlier in day To get to live view, you must Click Live to jump past recordings and get to live setting Additionally click video screen to play live view. THIS IS TERRIBLE! If my doorbell rang, there is exactly one thing I want the Ring app to do: open into live doorbell view. This needs to be fixed quickly or I’ve got to get a new video doorbell product and tell all my friends they need to switch too.
Alert should just say “someone WAS at your door,”
by zsxdcfkmjnhb on 2019/06/15 13:19
...because by the time you get the camera up (Ring Pro, hardwired) the person is gone. And you can’t see who that person was from ten or 20 seconds before unless you pay ring a monthly fee to “save” your videos. Once when the doorbell actually rang, I made it downstairs and answered the door before the ring would open. So now we pay to see who was at the door, which still doesn’t help us with our original issue for which we bought the ring, which was to try to see a guy who’s been stalking me, if he comes, BEFORE he breaks in my house. I can talk through it to the kids outside, so there’s that, but we didn’t need a $250 camera for that.
Delayed
by thegrindstone99 on 2019/06/15 06:32
My only complaint is when opening a motion notification, it takes forever to open if it ever does. It just sits there spinning saying activating. If I open the app and go to live view any other time, it’s almost instant. This is a cross platform issue, I used to have an Android and it did it on that too. The problem is not the WiFi, I push over 130mb/s, and the doorbell is within 10ft of our router
I was so excited for the Smart Lights, until...
by bernj on 2019/06/15 04:43
So when I saw the Ring Smart Lighting system coming soon on Amazon, I thought it would be the perfect solution. At first I liked everything about it, extra motion sensors wherever I needed them. But then I started seeing the lights keep turning on, even with a lot of sunlight, I tried changing every setting to try to make sure I wasn’t wasting batteries, but no matter what, it kept lighting up, while there was lots of daylight. Now, I have to manually disable all motion sensors, and try to remember to reactivate them in the evening. They need to have a setting to shut the lights off, not just the alerts.
Takes to long to open
by Ado55555 on 2019/06/15 02:18
After the recent update my live view won’t even open anymore !?? And says error every time you click it when it says motion?? I paid too much money for this for the app to not work properly .
Lovin the new features
by macthom on 2019/06/15 01:26
Timeline make reviewing motion insanely easier than it used to be, the snooze feature is freakin AWESOME. Love the product direction right now. Oh and the Alexa video integration suddenly works on my echo spot too, very cool. Good leap forward.
Very bad update
by iescocia on 2019/06/15 00:52
I’m very upset with last update, it has somehow messed up with my camera, setting off motions that never were there, my battery lasted for 50 days on a single charge and now a week after being recharged it’s already down to 60%. I have reset everything and yet it’s always seeing things that aren’t there.. wish I had never updated to this new horrendous look.
Love the product. Hate the new app
by FourEmKay on 2019/06/14 22:23
Proof you can mess up a good thing.
Ring update
by Skgkdk on 2019/06/14 18:26
The new update is not great at all. The live view feed now takes longer to load. I wish you go back to the other version
New update is terrible
by LongboarderNJ on 2019/06/14 15:30
Why in the world would you change the app to force someone to click 3 different times to get a live of an event that was just triggered? That makes no sense. As soon as an event notification is sent and the user wants to see the live view, it should be one click and that’s it. Keep it simple!
Great App Great Products
by Consumer 2019 on 2019/06/14 08:07
I love your app and products. Please add the following features Single Button to activate and deactivate all lights on all devices. Single Button to activate and deactivate all sirens on all devices and leave it on longer than 30 sec. preferably 3 minutes like a panic button Single Button to talk on all devices at once like a bull horn. Override lights and motion to all devices Lights turn on even after you turn them off. I really want to rate 5 but will all this issues its barely a 2. Allow access to stream all videos at once.
Avoid ring & get another camera/service
by Ungas buddy on 2019/06/14 00:30
I loved ring & highly recommended...not anymore. They trick people into using ring & then hold videos for ransom & renders itself completely useless unless you pay for a protect plan. Complete bs!! Take the money you’d spend on ring & get something more useful that doesn’t trick its customers. If I could give -10 stars, I would. Contrary to what this description says you cannot record videos unless you pay for a subscription. Ring us very misleading & sneaky.
Good but
by apple.inc,co on 2019/06/14 00:12
The video problem every time it’s recorded something you can’t see it till a 2 mins after the the video is still being processed why tell me if by the time I can see it it there’s no point and you need more visual control clip length brightness gain cause you can barely see clear
App download
by Ck12344567 on 2019/06/13 20:58
I’ve been trying for over an hour just to download the app
Too much clutter to just get to camera
by Hardbock on 2019/06/13 19:23
When I get an alert I want to select the alert and go right to the camera. I don’t want to have to sit at a screen that is asking me to activate the camera. I don’t want to be taken to a dashboard, I don’t want to be constantly clicking through and waiting when I want to select the alert and go directly to the live camera feed.
Defective product
by gotskillz818 on 2019/06/13 19:12
Never shows when a person passes in front the ring cam on real time. And a delay in the recordings. Start over from the beginning. No one buy this defective product.
New update is horrible!
by suggga bear on 2019/06/13 17:41
If you haven’t, don’t update to the new version. It’s so slow, by the time I can even watch the clip the person is already gone. Really frustrating!
No more motion alerts after update
by KB135797642@ on 2019/06/13 14:48
After the latest update no motion alerts are being registered. Yes, I tried EVERY SINGLE troubleshooting “fix”. Please fix this ASAP!
Rarely connects
by Mexicoman1234 on 2019/06/13 14:45
I have 250mbps connection and best cellular company and I can barely connect to the ring when out of house. Takes a long time to come up. Snooze stopped working. New app is about upwelling rather than functionality. Takes for ever to see picture of who rang. I think the reason people buy it is because of doorbell and later record. Alexa integration sometime works sometimes not. If you want a doorbell that records fine. It does not live up to the promises
Software too slow
by 498 is broken on 2019/06/13 12:24
This app is too slow to serve its purpose. I get a notification that there is motion at my front door. So I open the app to view the camera. It just loads and loads and loads and loads and never shows me anything. By the time I close out of the app and view history, the motion causer is long gone. It used to work better. Now it’s a total waste.
Terrible Update
by PN334 on 2019/06/13 04:48
This new UX/UI is horrible!!! Terrible to navigate to effortlessly, and have to dig too deep!! Also, there has been nothing but issues with the app and ring system since this update. Updated review: when are you going to push a new update and fix all the issues you created??? This update just caused so many problems it drained my rings battery in a matter of days!! This is ridiculous!!!
App has sensor products
by Charmt75 on 2019/06/13 02:31
The instructions that came with the package had specific instructions on had to install the product on the Ring app. There was no category or listing for the product. The error message says install an updated version of the app but there is none.
Recent Update is a bug
by KimColar2 on 2019/06/13 02:04
The recent upgrade is not fixing any bugs it is a bug, the ring is losing connection several times a day now never did that before this latest update,and it takes forever to load. I thought it was just my phone but it’s the same on my sisters phone same exact problem.
No alerts?!
by bigpp83 on 2019/06/13 01:42
It has been nearly a week since the last app update and I’m no longer receiving alerts on my iOS and android devices. The whole point of the Ring is to be notified in real-time. I should not have to dig into my event history log each time, only to see that several motions has taken place without any notification. This is unacceptable on so many levels. What are you guys going to do to fix this?
Can never hear anything
by Rebelmindz on 2019/06/13 00:47
Ring replaced my spotlight camera because of no sound . Guess what new camera no sound what does that tell you ? I haven’t seen an update in weeks. At the moment the app freezes when you go into landscape mode by turning the phone on its side . Delayed video , no sound , voice response sounds horrible I wanted to like it but man at this point I’m disgusted .
Such a joke
by DingDongDon't on 2019/06/12 23:56
Don’t move! You’ll NEVER be able to change the “neighborhood”. That’s even if you buy a new device. So dumb. Updates make it even bulkier to use! It glitches if you don’t do the updates, though!
Some good and some bad
by nosolucky on 2019/06/12 22:50
Over all it’s a good system. Yes the delay seems to get longer between the alerts and answering them. The app is a little sensitive when viewing and deleting alerts. Also going to several screens to shut your camera off so it doesn’t record you while your doing yard work is a pain also. There is definitely a lot of room for improvement.
App needs a lot of work
by caverat01 on 2019/06/12 22:37
This latest update made a poor app even worse. Now it takes forever for the doorbell to connect through the app to the point of missing the person at the door because they will only wait for so long if no one answers. It doesn’t default to live view anymore so now you have to go through more steps to connect. I’m thinking of getting a different doorbell just because this app is bad and I can’t imagine the Nest one being worse
Door Bells not working
by Smtbaca on 2019/06/12 12:57
My door bells have not worked since installed the latest update. It won’t recognize my network.
Horrible
by EbbieEbb on 2019/06/11 20:41
By the time the camera uploads the person has already robbed you..
Beyond frustrating
by !!!!!☹️ on 2019/06/11 20:35
Frustrating. I can’t believe I cannot get a plan. Been trying for days. Won’t let me login. Won’t give me a cart to purchase. I’m about ready to trash it
Why did you Change live view
by shellj8 on 2019/06/11 19:00
Why did you change the app? I don't want to hit a bunch of buttons or worry about what my neighbors are doing! I want to hit live view and see who's at my door!!!!! Do not buy this Ring doorbell!!!!! It's useless if someone rings your bell it takes so long to open the app then you have to hit live view button which takes even longer to open and by the time it opens your guests are gone!!!!
Slow! Slow! and SLOW!
by brikeraj on 2019/06/11 18:04
OMG....set up was awful. Up and down the ladder to push that magic button on top. I have owned this RING system for over two years now. Loyal in the beginning by purchasing most every type of equipment all while waiting for the speed to improve and the quality of the picture to improve. Neither has happened!!!! They’re more concerned with marketing this product instead of making it work right. There is SO much more I’d like to say but I’m not gonna bother! RING has so much to learn from its competitors. I will say that RING’s customer service is excellent and off the charts but at the end of the day, you’re still waiting for the “live” picture to show-up and by the time it does, your intruders could have completely emptied your home. Oh, when was the last time you added more and different doorbell chimes? YOU HAVEN'T. You would think?!?! Since I bought this unit, I still only have a choice of a few and they all duck. I would have given you 2 stars had you at least done that. My God, come on RING! Oh, I ask myself, how the bell can Amazon sell this crap too? I’m sorry but the millions you bring in and the millions you spent on Shaq, I just don’t get why RING hasn’t improved it’s technology. And yes, I’ve tried different networks, moving the little gadgets I purchased to help “link” the WiFi connection, I have tried everything you asked both over the phone and online!(YouTube, Web Site). Before you push the purchase button, read all the comments. Please.
Slooooow Load
by Bddrrr on 2019/06/11 14:40
Great concept, but I’m getting really aggravated with how long it takes for the live feed to load. By the time I finally get working live feed, burglars could’ve already broke in, killed my dog, and cleaned my living room out. Seriously. I’ve had to hit reload about 5 times and watch the circle spin FOREVER just for the app to tell me there was an issue with the live feed. When this happens, I have great cell service, and there’s absolutely nothing wrong with my home WiFi connection. Something has got to give or I’m going back to the old school security cam. Not being able to see what’s going on when I get an alert defeats the whole purpose of the Ring. I can’t even answer doorbell alerts in time!!
Keeps crashing...
by Cantholdback on 2019/06/11 11:56
When I try to review or look at the comments on a post I made. Otherwise I love this app, cameras and alarm system.
Works, but not happy with recent update!
by vshields85 on 2019/06/11 06:25
We got the ring about two years ago and it had tons of kinks. Very recently, however, and after numerous updates it’s finally working well. However, I’m not happy with the new update. I got the ring app as a way of monitoring who is at my door. Before the recent update I could open the app and tap once and I was looking at a live view of my doorway. With this new update, it now takes me 3 TAPS to view the ring live. And the way it’s set up it’s very confusing. Please fix this to where I can view it live without clinking around a few times. Thank you!
Recent Update is beyond awful. Fix it!!
by TB 66209 on 2019/06/11 04:07
Fix this most recent APP update! Echo many of the other recent complaints about the Update. Ring Doorbell Pro has not worked right since updating the App. Live view won’t load. My WiFi signal is fine, it’s your App. Fix it or go back to previous version!!!!!!
Not good
by Juliiiiii1014 on 2019/06/11 02:32
It doesn’t work or records motions
No motion detection
by Pams.123 on 2019/06/11 02:32
No motion detection after the update. Not getting any motion detection on my phone or chime pro. Ring is hard wired still no sensor. Please fix.
Great Device and Great App
by Mwilleford on 2019/06/11 01:58
Before you buy, I recommend you confirm your internet upload speed, which is used to stream your security videos from your ring devices to your mobile devices. Most internet providers provide very fast download speeds, so watching internet videos happen without issue. From my personal experience, I would recommend 17 Mbps upload as a minimum, faster upload speeds provide a better user experience viewing real-time video from a ring device. Ring may have better recommendations.
New update ruined the camera
by Lillylyons on 2019/06/10 23:02
My ring worked well for years, until the latest update. Now the image is washed out to the point of not seeing anything. The playback shows nothing. The update basically made both the hardware and software useless.
Video Player/ App Badges
by System2600 on 2019/06/10 20:49
Can y’all move the volume bar to the top of the screen and the video progress bar to the bottom? It would really help making scrubbing through clip faster *edit* downgraded to 2stars, found a bug if you are in neighbor alerts and a video starts playing and you arrow back to go to something else the video keeps streaming in the background. This may not be noticeable because by default volume is muted but if you have the volume up you’ll notice because you can continue to hear the audio while your trying to do something else. **EDIT 2** App is not showing badges. Notification preferences for this app allow badges which i have turned on but app never shows them. Please fix
Kind of works
by YourBoyJohnnyC on 2019/06/10 18:24
Picks up my tree blowing in the wind great. Picking up actual people/deliveries at the front door, not so much.
Unable to view live stream
by DP8993 on 2019/06/10 17:29
This application had been working flawlessly until the last update was pushed out. I'm unable to view the live stream of my stick up camera, which is very frustrating. Please fix this!
Disappointed
by ✌🏼️Amina✨ on 2019/06/10 13:56
My son suggested this because I’m full time in my RV. Most the places I camp are pretty nice and safe, but it’s a way to keep an eye on my area when away. The issue is it’s nit at all reliable. I’ve tested it, sitting across from my ground door I watch people walk within 10 feet of my motor home and nothing! But if the wind blows hard or someone drives down the road that is 25-30 feet from it....it rings. Not pleased with it at all.
Glitches
by Aston trip on 2019/06/10 13:48
Before the update it was working great. Since then the WiFi drops, I can't hard wire anymore which leaves me without a doorbell and therefore I have to use my phone as the doorbell. Now I have to rely on the battery which doesn't last at all which means I have to disconnect from wall and plug in to recharge. Please read reviews before you buy. I would like my money back. Update, I contacted customer service. The company stands behind their product. I am totally satisfied with my ring doorbell. Never expected great customer service and will buy it again. My doorbell is hard wired. I had to replace the transformer several times. My doorbell goes off everyday sometimes twice a day and no one is at the door. Because of this I had to disconnect it from my phone. What a waste of money.
Not friendly to non subscribers
by Pixelriffic on 2019/06/10 12:20
Since we have other security cameras we decided to discontinue the recording service. Now every time we try to answer the door we get a nag popup that our trial has ended. What?? By the time we can talk to the visitor they are walking away. Unless you plan to get a subscription I’d go another route.
Updates ; the good, bad, and ugly!
by ttelko on 2019/03/19 17:57
When I started with Ring doorbell, my door bell would ring, I would “ see” who was at my door in Few SECONDS, from opening my phone. Now after a few “ updates”..... Door bell rings, I open my App, Nothing, BUT.. i HEAR people walking through my house! By the time I can “ get past the photo that sees Nothing”, and the doorbell doesn’t engage as quickly( I see my storm door closing!) I’m Trapped either in my bedroom, bathroom, or family room, with no place to go!!!!! This is Why I got the doorbell in the First place! It used to show ppl Walking into my front gate, and alert me Before they got TO the door! ( And No it’s Not MY Settings! I’ve gone over them, changed, multiple times trying to correct this, All the Same results! So with the last update, I either have it set that people walking across the street, driving past my house,And the neighbor’s 2 dogs set it off when they are out playing( thus causing it to ‘ring’ constantly) or I catch the storm door closing behind the person entering my home( by this time they are in the center of my house, and I am TRAPPED! Otherwise, it would be a “5” I needed to buy other products, and I STRUGGLED over it for a few months, BUT with ALL this going on, I have No choice but to purchase another brand of cameras, for if the doorbell can’t be trusted, how can I put MORE money out for higher priced lights and cameras that are run by the Same system?
A lot of pros and one con
by paint cup on 2019/03/18 05:54
I am giving 5 stars because both my flood light cam and spot light cam work perfectly. No delay, sharp clear video, I can hear and speak through the device very well. I am 100% thrilled with these cameras at almost a year after installing them. They were easy to install. I am a 60 yr. old widow and it was easy to wire in the flood light cam. My spot light cam is the one that plugs into a outlet. I wonder if these work so much better than my Ring doorbell because my door bell is battery operated. I keep the doorbell charged up, and have the Ring extender chime, but the delay on the doorbell is frustrating. By the time the live feed kicks in the people who ring the bell are walking away. I imagine it is because it is battery operated. I wonder if the direct wired models are faster. This camera has caught someone up by my bay windows trying to decide what to do once he noticed it was a Ring doorbell and I was able to have my local police view the video with ease and a better description than I could see in the dark. I wish Ring could discount their products for us older folks on a fixed income. I would love to get more camera or the security system, but I just can’t afford them. What I do have makes me feel safer than if I didn’t have them. Oh! The neighborhood part of the app. Is the best thing ever! Sharing info with the neighbors also makes me feel safer.
Ring 2 not ready for prime time
by 581 Ford on 2018/08/17 23:10
I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.
So delayed
by Compassionate247 on 2018/03/16 12:49
I thought this ring product would help with seeing who’s coming in my property to deliver, guest coming over etc... Oh yes, I can see partially who after the fact. What’s the point in having live viewing after a package has been delivered, guest after they walk away etc... This now seems like a ploy to get people’s hard earned money for an iffy product. More developer work needs attention to the quality and functionality of the doorbell etc... Half the time the video will show dark or washed out when it starts playing then get clear a few seconds later and not revealing anything worth seeing. You make the commercials look great and inviting but in real life, it’s not as clear and real time as falsely advertised. I will no longer encourage ANYONE to get these products until you all fix or come out with better quality products and fix the app. This review is for any and everyone considering Ring and that has Ring who’s experiencing multiple issues. By the way, I have read the instructions on how to use and maintain the app, spoke with Ring support, did troubleshooting steps and had the unit replaced. This and the replacement Ring was professionally installed. Please attend to these issues if you expect to keep and remain getting new customers. In the meantime I’ll have to spend extra money on another product to see if it’ll do a better job. SMH
BAD UPDATE
by FloridaNeighbor on 2018/10/07 19:08
I love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today.
Connection error cannot load your locations. It’s been like this for a month. Ring can’t fix
by Mark evens 601 on 2018/10/18 15:32
Ring technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!
Updated review......Doesn’t always record.
by LaciDRoy on 2018/04/10 19:50
Update! Ring sent me a new ring doorbell as well as a chime extender. Very nice of them. However, now when my videos record, it’s just a black screen 2 out of 3 recordings. The videos that do actually record, some of them are basically just a frozen screen shot but no video. So I’m paying to keep these videos, that do me absolutely no good. I’ve been troubleshooting with an Ashlei O. But can’t figure it out. I’ve done everything she asked. I’ve sent her 6 emails since her email telling me what to try. She just won’t respond to me. It’s now been a week since I’ve heard from any one that can possibly help me. Not sure if they sent me a refurbished ring which is why it’s having issues. My internet connection is great. My router is in a good place. I have no idea. But a few of my clients that have come to my home this last week have asked about my ring doorbell. I’ll continue to tell them to stay far away until someone actually calls or emails me to figure out the broken replacement ring doorbell that they sent me. I’m not sure if I’m doing something wrong or if I have a defective ring doorbell. It will only occasionally alert me when someone comes to my front door. I had a group of kids, on my porch, leaving a derogatory comment spelled out in rocks, and it didn’t record them at all. I would’ve loved to see who that was. But it’ll record a car driving by on the street in front of me. Not really worth the money.
Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a baby
by Huynh Family iTunes on 2017/10/21 14:48
I have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates.
Ring Alarm
by KB6Y on 2019/06/05 16:04
First off the Ring alarm is a great system if you’re looking for a basic alarm system with the added bonus of instant camera access. The system is easy to setup and additional sensors are available at a descent price. I especially like the tie in of the Z-wave Co2 and smoke sensors. The only issue I had was locating a place for the module so the cellular function would have connection (not sure what network ring connects to, I have several cell towers within two blocks that apparently don’t cover ring). I only get one to two bars at best. My other issue is the keypad. I mounted the keypad in a place convenient and was able to plug it in permanently through a plug on the opposite side of the wall in a closet. After a week the keypad locked up and I learned from ring that the keypad can’t stay plugged in. In my eyes that's a poor design. I understand what the thinking behind it is, being portable. Ring please upgrade so customers can leave the keypad plugged in so it won’t lock up. Both my issues can be worked around and the system works nice. Overall I would rate the ring five stars for setup and general use, just wish the annoying keypad issue could be upgraded along with better cellular connection.
Love and Hate Product
by Heiliner on 2018/04/07 16:55
I love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours.
Floodlight Cam needs more control of lights
by MDK1705 on 2017/11/04 01:31
I own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars.
New idea, use AWS for motion tagging
by Sircoffee on 2018/12/12 02:33
Use the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place.
Spotlight and doorbell
by DustyJay on 2019/03/22 02:01
I have both a spotlight cam and a doorbell cam. Both have issues picking up cars. Always the same box truck or fire truck, it’s consistent at least... the spot light cam has more customization in regards to the customizable area that you can set where it picks up motion. The doorbell cam is too simple and not customizable enough which is weird because naturally that’s where more vehicle movement will be.. the flood light cam was worth every penny even though I can only use on about 25% sensitive due to said issues, it still picks up everything I need. The doorbell cam I’ve actually considered removing other then it offers one simple function, when someone rings I can talk to them. Other then that I’ve turned it’s sensitivity all the way down on the doorbell, I don’t need to know every time a box truck or the mail man goes by. All in all the floodlight cam is worth the money! The doorbell would probably be worth it if you lived in a quit neighborhood will low traffic. I would also love if the loading time to get into the camera after it spots motion would speed up, sometimes it takes up to 30+ seconds before my view of the live footage is available. Add more functionality to doorbell cam, speed up connection times and I’d give 5 stars.
Good, but not as good as we thought
by JuanB001300 on 2017/10/22 21:52
We like that we get the chimes straight to our phones and we can talk to people through the chimes. Motion is great. Live view only worked once for us and it was bad quality and kind of annoying that we can talk and see people clearly when the ring communicates to the phone but not when the phone communicates to the ring. Night vision is very over exposed. Faces are not recognizable. Sometimes motion activation is very late. Not all the time but that takes things down a notch on the trust factor. Battery also died after a week after charging. Thought it would be at least a couple months before we had to recharge. Might have to find a better option as we don’t have a doorbell wire so we have to rely on battery power. We’ll use it for a while before we make our decision but as of right now we’re just kind of happy with what we got. Btw the chat bot for troubleshooting is very slow. Found articles online faster than it gave me answers. Waited 5 min for it to reply. Actually had to send a message to wake it up. Update: trying to setup “spotlight cam battery” but because of the live view issue above. Don’t know what it is but motion is working but live view can’t? Is there anyone from ring that can help? Assistance is lacking, main feature of device doesn’t work. Rating drop and almost ready to send back.
App can't handle doorbell changes
by NREMTP3070 on 2018/05/25 16:34
I bought the ring doorbell and it worked good for about 5 months then problems. They switched out my doorbell but the app won't allow me to delete videos from the old doorbell. When I try to delete them it asks me to login again. I was told the next app update would fix this but there have been a couple since then without a fix. Also the company can see your battery status even if your doorbell is hard wired but you can only see battery status if it's not hard wired. Again I was told this feature was inadvertently removed and would be added back in the next update. No such luck so far. App needs some work in my opinion. There are better doorbells out there and when this one dies I will switch. The neighborhood feature places me in a city I have never lived at. I have talked to tech support and they know it’s an issue but two more updates later and still it isn’t fixed. Last is the doorbell “shows motion alert” at 3:47 every morning. Once again I was told they know about this bug but several updates later and it still is alerting me in the middle of the night to “motion” that doesn’t exist. What does tech support say? They will “eventually” fix it but in the mean time setup a time in the app that you don’t receive alerts. That defeats the purpose of having the door bell. So basically tech support hasn’t been any help at all.
Good technology that needs work
by Chmsyd on 2018/06/23 05:18
I must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam.
Latest update is disaster!!!!
by Credd0514 on 2017/10/15 00:53
Ever since the latest update was released video has been delayed. A person walks up to my door, the frame freezes. The camera is no longer recording the entire thing. It's pretty much only taking a snap shot. A get a motion alert and nothing is there because the camera is constantly freezing. I paid the yearly fee for video not pictures or nothing at all. Ring Pro is absolutely useless and like having no security feature at all if not doing what it was intended to do. I'm also glad to see I'm not the only one having this problem so support can't say it's on your end. Update: Almost a year later and this doorbell is still a disaster. It worked great for about three months and then the developers started rolling out updates and the thing hasn’t worked like it should since. I have been through four of these doorbells within a year. The last one just stopped working completely. I’m a software engineer for over 20 years and sometimes being on the phone with CS for over an hour can be insulting. The video stream is choppy and not consistent. I continue to get pixelated video and freezing. UPS rings the doorbell and the video shows the driver leaving in his truck. I just wish they would get these firmware updates right or allow clients to rollback. New hardware but the developers are constantly putting out new software updates that are obviously not ready.
Love It!
by tddmore on 2018/10/11 03:00
I’ve had my ring Video Doorbell installed almost 2 months. It’s been great! I live in a rural area and the only traffic I usually get are family members or deliveries. I had a digital doorbell prior to ring and although ring was simple to install, I apparently didn’t install ring correctly (because the doorbell no longer works), but I also have “Chime” and prefer Chime over the digital doorbell any day! I also love seeing pictures/comments from the neighbors with ring (there seem to be a lot of us) - ring makes a great neighborhood watch. I have two very small complaints (which is why I scored it a 4 and not a 5): I thought with power the battery would last a long time without requiring a charge. It lasted almost 2 months. The bright side is that I was sent an email warning me about the battery requiring a charge and the battery took seconds to remove/replace to charge it. My second complaint is that activation is supposed to be triggered by infrared activity and not motion, yet when it’s windy, ring goes off a lot. I could have gnats or something flying by, but I never see anything in the video. Overall - I love ring and think it’s a great product and am exploring other products in the ring family.
Love the hardware, app annoys.
by 1957Desoto on 2018/10/25 17:42
First let me say the app works well and is easy to set up. I like the neighborhood feature and the ease of integrating other Ring products. However, the app insists on being the most important thing going on. If you select banner notifications, they do not automatically disappear unless you do it manually. This becomes especially problematic when I am using my phone for directions and the banner blocks the next turn and how many miles until the next turn. If I’m driving and try to swipe up, oftentimes I accidentally tap the banner, which opens the app. Then I have to pick up my phone while driving and try to switch back to navigation before I miss my turn,and this happens all the time. I want banner notifications but not permanently. The other gripe I have is the audio notification. If you are talking on the phone and someone sets off the motion detector, it notifies you over your conversation and you miss everything that was just said. If someone God forbid rings the doorbell afterwards, you miss even more of the conversation. I’m in sales so it has hit me at a few crucial times. Me: “so what kind of budget are we working with?” Customer: “well we really like what we see so we desigMOTION DETECTED AT YOUR FRONT DOOR and I think we will be able to commit to DING DONG will that work? Annoying. Fix it please.
Not sure,mixed feelings
by DJSinMA on 2018/10/04 20:58
I started with the flood light cam. I like it most of the time. The camera is good on the videos when you go back to view, but this is my issue. The live view is not great, in & out, stalls, video drags. Also, at night the alerts go off constantly on some evenings. When i view, there is absolutely nothing there. I have it on the least sensitivity (people only), yet still goes off all the time, especially when it rains. Then I have the original video doorbell. I hate that thing. Battery is dead after a week with almost no use, but i could live with that if it worked properly. Works maybe 10% of the time. Most of the time I get a black screen on the videos. It is installed properly, Has good connection. Yet I’ll get an alert and when I view the video, yep just a total black screen throughout the entire video. Now let me end with saying there is nothing wrong my connectivity. I have very good speed (pay for the highest my cable company offers), and the app shows good connectivity. I wanted to get others for my side/back, but very hesitant. I also like that they now have the home security, but again very hesitant. The 3 starts is because the floodlight is not horrid, but if i was rating the doorbell, would be 1 star (negative if it allowed)
Very useful but buggy
by Marty List on 2019/03/17 23:46
This app works overall but has several annoying bugs. The newest problem is that sound continues after I've closed the video event timeline, I'll be looking at the dashboard but I still hear audio from the doorbell missed motion event. The biggest complaint I have is that it stops the music playing when I launch it. The dashboard just updates a thumbnail it doesn't play any sounds so it shouldn't take over the sound output until you view a recorded event or live video. When I view new events then return to the dashboard, it still says I have new events, I have to view the events a second time if I want the dashboard icon count to be correct (what kind of junior dev & testing team does it take to miss that?). Quite often I don't get notifications even though the doorbell shows it's connected to WiFi and other WiFi devices have great internet access. Quite often the missed motion event video shows nothing, I have the motion zone tweaked just right so there aren't any false alerts, but some videos show nothing moving so I'm guessing the video started recording too late after the movement had passed (others have reported this).
Worse, not better. Absolutely!
by merlin magic man on 2018/07/14 07:29
When I first got Ring it was the best thing I’ve ever bought. It was perfect and amazing, and always worked. Now, i think more users have overwhelmed the website, and the developers. I’ve spent hours on the phone with Ring support, who are very helpful, but the problems I’m having an not be fixed by phone support. I’m getting forced logouts constantly, which is not good when you need to answer an alarm. Then, recently, when I tried to exercise options during viewing, which you are supposed to be able to do, it started eliminating a whole series of videos, or freezing them. These are glitches that need to be fixed by developers, but I’ve been waiting a couple of months, already, and these issues still exist. I think they need new, or more developers, and deal better with expansion of their client base. Very recently, another “quirk” is now occurring: when I try to answer an event, Ring won’t let me see it; it’s just added to the dashboard. You can see it eventually, which obviously is not the point. I also want to say that, with all it’s faults, Ring does let me sleep better at night. And it is still an amazing creation.
Definitely getting worse
by ScarTissu on 2018/05/02 17:31
I’ve had ring doorbell for couple years now unit used to work as advertised after many updates that just is not good. After the last few updates I’ve been having trouble motion alert by the time the app opens up the person’s already gone. The lag time to open live view is so long I could leave wash dishes feed the dogs Mow the lawn and it might be open by the time I get back. The cameras have recently started to only show in black and white even when it’s full daylight outside. I don’t know what happened but the developers have totally ruined this product for me and to charge you money to have the videos on their cloud storage is stupid might as well just buy a NVR. Anytime you contact customer support it’s always the same thing it’s something wrong with your network it’s something wrong with your router it’s something wireless interference in your area well needless to say that’s not true I have 100 meg Internet service it works flawlessly I have a top tier router all my other networking products work just fine and I’ve done site surveys to prove that it’s not a congestion issue on the 2.4 GHz network I seriously hope they’ll fix the app issues or whatever they done or these things are going in the trash can or letgo and be some else’s problem.
Live Video Lags after ring, HomeKit never coming
by jstattman on 2018/10/12 17:28
I have owned one of Ring’s best product offerings in the ring video pro. The problem with Ring is 1.) they ALWAYS promise features and updates that never show up. For example, If you own an iOS device and keep falling for Ring’s baloney “we are working on HomeKit” story just keep in mind they’ve literally been saying that for almost three years and they haven’t even been testing HomeKit in public beta yet so it’s not showing up anytime soon. 2.) The most important function of the camera is the ability to quickly access the video when there is motion or someone rings the doorbell. For some reason, whenever either of those events happens, the live video freezes up and won’t let you access it. I believe this is because the camera starts automatically recording (which is good), but it’s incapable of recording and letting you access the live feed at the same time. It’s extremely inconsistent. What is the point of this if you don’t get to see and talk to the person until two mins after the event? So bad. And it’s NOT my internet connection. I have several other far better WiFi cameras in that area of the home that works flawlessly and I have a 1,000mbps internet speed (regularly 300+ over WiFi). Ring over promises and under delivers. Save your money!
BUY A DIFFERENT PRODUCT
by Mferr84 on 2017/10/02 18:41
I’ve had the doorbell for just about a year and a half now. The battery needs to be charged about every two months and has a super grainy image. The actual motion detection and doorbell feature don’t work half the time and go out with out warning. After being told by neighbors the doorbell wasn’t working, I called in to find out the doorbell had been offline for about a week and a half. Not very good security if it goes out and doesn’t tell you it’s out. I called in to fix the problem after getting stuck in an infinite loop of trying to reset the device. Turns out it’s a common problem “that the team is working on”. Thanks for the heads up, glad to know someone could have broken in and done what they wanted and I’d have been none the wiser. They have no idea when the problem will be fixed but it will “automatically fix itself” after an unknown amount of time. Not sure how the device will update itself when it can’t connect to the network but sure, ok. They basically brushed me off the phone and said sorry, not sorry. Thanks for the $200 paperweight Ring.... I’ll be going with a better product and a company that cares about its customer security next time. With so many options on the market please do yourself a favor and go with a different product and a different company people.
Unreliable product, bad customer service. Don’t buy.
by Frank1777 on 2019/04/14 17:11
Have had multiple problems setting up devices. Had them working intermittently. We have one doorbell and 2 chime pros. Originally the doorbell would open to view a person at door when they rang and I could talk to them. Then we lost that ability and they wanted us to pay extra for that. So I accepted just having a doorbell and not able to see or talk to someone. But the doorbell and chimes keep disconnecting themselves. And when I last has it working, the connection for voice was scratchy, inconsistent, one-way and basically useless. The core problem for me is that the product is continually unreliable and I have spent hours trying to get things reconnected. Calling customer service has been a poor experience. They are not patient. They redirect me to the instructions, which I have already tried. I am an older man and they have not taken time to walk me thru things to completion. Even my children have had problems helping me and we were ultimately unsuccessful. If RING only wants millennials for their product, fine. But this type of product could be very helpful for older people for many reasons. However, not if the product is unreliable and the customer service is so poor. In fact, I can’t recommend it for anyone of any age.
Love it.
by shiestyho on 2018/12/31 05:46
I love my Ring. The only thing I would like in the next update is the ability to schedule to disable certain motion zones rather than all of them at once. My street gets a lot of traffic during the day so my alerts are constantly going off. I have 3 zones (street, directly on my driveway, and then another with a tree that is always setting off my alerts with the wind). I would like to be able to disable the tree all together and the street part of my zones during the day but have it on at night for security reasons. My doorbell has almost my neighbors entire yard with kids constantly running around. I would like to disable that during the day then on at night. I hope Ring considers this in their next update! Other than that, no problems at all. I do notice my phone takes longer to pop up after motion is detected than my iPad does. My tablets come up almost immediately whereas my phone takes a good 20 seconds. Doesn’t seem long, but it is when you’re trying to check what is going on outside. I’m assuming it’s my phone since the other devices are fine. 🤷‍♀️ I have the Ring Doorbell Pro and Wired Spotlight Cam.
Great Idea, poor support, and mediocre product!
by SirVernon on 2018/12/02 02:18
When I first got the ring doorbell I was beyond pleased with the idea of what it offered for the price. After installing learning about the monthly fee for something that seemed to me implied with original purchase. I paid over $100, I don't remember exactly but would have tolerated surprise small monthly fee etc if it was reliably fuctional. Mine only works half the time and the battery life is poor at best. The failures are literally across the board, with the most consistent and frusterating LAG!!!! For example I'll come home with grocies and come through the front door with my ring doorbell; literally I've almost out all groceries away by the time I get the notification of motion detected. Those 2+ minutes could be very crucial in am emergency. Which brings me to my final complaint they should update software so that the devices registered as "owners don't set off the notification bcbitnknowsnits you. I don't usually leave reviews and even fewer negative ones I just feel like potential customers ought to know. With modern technologies are given the opportunity to improve and adapt their product through software updates and unfortunately"Ring," seems to have not only missed the opportunity but gotten worse!
Latest ring update!
by Rb3992 on 2018/03/29 15:50
I installed the latest update and this is absolutely horrible! It had worked perfectly at door location and without any changes...unchanged router/network or devices. All kind of issues. It starting draining battery even though it was hard wired. I took off connection and charged 100% but it drained down to 70% in a couple hours. It wouldn't detect motion nor could you ring the doorbell..I called ring support and had to remove device reset and then reload on iPhone...very nice but it took at least 20min. It is now charging at door but wireless signal is poor. The reset made it work briefly then now it's back to poor signal and can't view device. Even when you can get a view on the camera it is very delayed and pixelated. I have 3 other camera none of which are having issue. The other camera devices were acquired prior to ring and considering switching if this is NOT fixed ASAP. Just wanted to warn everyone prior to agreeing to update. Is this an attempt for the company to try to get users to buy new devices....sort of like apple slowing down iPhones.. just wondering... Now doorbell won't connect and battery low and not getting email alerts as support promised would happen. Looking for new camera door bell and will place complaint with BBB. Any recommendations on new devices?
Won’t update and lags
by Flognogger on 2018/10/21 07:40
I have one of the very first Ring doorbells and have been using it for a good while. I loved this app and device when we first bought it and recommend it to many friends. For the past six months or more, it lags like crazy. I thought maybe it is my WiFi but after reading reviews (and checking my WiFi setup and speeds many times), I’m convinced it’s an app problem. I have turned my app notifications off for the last 3 months because it does me no good to get a doorbell notice and not be able to respond to someone at my door because it’s refreshing and unable to catch up. By the time the video starts playing the person is gone or leaving...same with motion detector mode. I also receive notice about an update for the app every time I open the app but the app seems unable to update—starts and never completes. I have an iPhone X with newest updates so it’s not because my phone is too old. This app is not well supported on the development side. Needs to improve or this product will go away. I’m currently looking for a better alternative. Disappointed because I was completely sold on this product and was considering expanding into the other products until it went downhill. Glad I didn’t waste my money.
Too many pixels
by wester on 2018/10/04 09:21
We received the Ring doorbell through our security Company and had it installed professionally. The ring door bell has too many pixels in the pictures or images that you see on the video. I don’t understand why there is a wide range option up to 30 feet when you cannot clearly see a face without thousands of pixels blocking an image. Especially at night on the Night vision we just can’t see whatever the sensor is picking up clearly. We know there is someone there but we cannot see the face just a bunch of pixel blocking the image and face that is there. Unlike the advertisement on television where there is a perfect image day or night of people trespassing and talking to you through the ring doorbell but in reality that is a lie you cannot see people clearly like that and then the mic is not that clear either when talking to someone. And We just don’t understand why there is an option for the sensor to span out to 30 feet when you can only see a bunch of pixel images or face. Were is the security protection in that? The police cannot help you if they cannot see a face The only time you can see a clear face or image of someone on the ring doorbell is if the person is 1 to 4 feet up on your mailbox or ring doorbell. Unbelievable!
way too slow, just doesn’t work that well
by oldschool1975 on 2019/01/15 11:27
my ring devices and app NEVER work when i really need them to. i’ve had my ring doorbell and driveway floodlight camera for over a year and i still have not even once been able to answer the doorbell ring with my phone. at least ten times i’ve pulled out my phone to see ‘someone was at your door’ or ‘you missed a ring’ or some other nonsense. i bought a new iphone and router when i bought the system so it’s not my phone or connection. it’s like another review says maybe it’s the way ring buffers when it opens? i don’t know about that. and also, seems like it only records motion i don’t care about. every time i want to see who got out of an unknown car in front of my house.....nothing. and the neighborhood comments are only good for spreading fear. what a joke. we are creating a society of worried watch out for that car driving by your house nellies. ‘reports of a fire in the area’. okay, don’t we have a fire department? like, reports of clowns running around the neighborhood. there were no clowns people. i have countless hours of recordings of random cars driving by my house. when i really want to see something....good luck, the ring misses it. ring is just another frustrating phone app.
Picks up vehicles but not people??!!
by Nameless201 on 2018/04/16 07:13
We have had the doorbell since January, and have waited to leave feedback hoping it would get better, however, sadly, that is not the case. First of all, it was well into February before we could even use it as it was “too cold” where we live! After the weather warmed up to an acceptable temp, we tried again. The Ring doorbell is supposed to be designed to NOT pick up vehicles, except for very large ones, however, on multiple occassions delivery people and solicitors have walked all the way up to our door and left before it ever picks them up, and we can pull into our driveway and pass the front of the house before it alerts, yet every single vehicle that passes on the road is picked up?? It has become so unreliable that it is of no comfort knowing we have it. The only thing that works reliably is the doorbell feature, I didn’t pay $200 for a bell !!! On the occassion it actually records activity, in the daylight, it is bright white for several seconds before the camera focuses, so by the time it engages, all you see is the person’s back as they are walking away! At night, unless there is a light on, all you see os black, picks up nothing but darkness! So VERY disappointed with this expensive doorbell !
Not good for Night Video
by NoDisassemble5 on 2019/01/13 02:49
Ring makes a decent product for Alerting you of motion, 2 way convo and Day video. However for night video the ring is seriously lacking. This is why I purchased the ring because of frequent vehicle and home break ins. I wanted to be alerted when there was a motion and to share the video with authorities and neighbors when needed. This night video is a complete joke. The video is pink when it should be black and white. (Google “Ring pink video”) I’m not asking for clear color at night. But the option to manually set color or black and white would be great. At least black and white. I opted for a real 4K security camera with a built in microphone and records to an as card. No monthly/yearly cloud storage which ring banks on again. It also alerts me via mobile app of any motion and allows me to save crystal clear video and audio to my phone for sharing. I’ll use the ring to scream at them seems to be all it’s good for. Their support is also worthless. Asking for tons of info and never getting the issue resolved. Over a year of “the next update will allow this or that” they just read or type from a script no real resolution. Don’t waste your money on this product. Buy the Nest Hello or a real security camera.
Ping to phone
by Mellowyellow5 on 2017/11/16 21:41
If you’re upload speed is less than 5.00 u will not get a ping to your phone . Though you’re camera and flood lights will work but won’t notify you , and that’s the whole idea off this Camera Cam . If you’re having a problem your net work speed is to slow ! PS Do not use a Pro Chime that they offer for free , this will use all your internet speed and shut the camera cam down from working ! The chime alone they offer u for free is good and works but only if you’re internet speed upload is at least a range of 5.00 . I have that speed now that my carrier gave me for free . Though I have the speed I still had to move my modem closer to the camera cam . They sent me a replacement Camera cam after the Pro Chime stopped it from working! But good luck sending the old one back if you’re printer is down. I asked for a return label for 15 days to be mailed to me , and got sure no problem, I had to go to STAPLES and print the label ! Nice people at this new Ring company, but all the did for me was YES me to death ! Finally got it working, but would never purchase another item from them again , 2 stars for customer service keeping there promise. Check your internet speed before you purchase anything from this Ring company !
Needs more features and better organization
by Edennerose on 2018/07/28 05:12
First things first this app needs a panic button. Don’t do anything else until this has been accomplished. Most people are going to keep their phones on their bedside table, not a keypad. How is this most basic feature missing? Secondly the app is not at all intuitive. It takes forever to perform common tasks. I should be able to view and modify which sensors are active in which mode directly from the dashboard. The mode buttons are RIGHT THERE. No, they want me to be sure so they made the process take 95 steps. And how come I can’t change the chimes for the entire system? It had to be individually? Really!? I have 14 windows and 3 doors in my house. For heavens sake. The activity logs are individual as well. And please don’t get me wrong there should be an option to view each sensor’s log individually but it would be extremely convenient to be able to view a list, and to sort for what I need. I could go on but it’s 1 am and I’m sleepy, plus you get the picture. Make it better. I know it’s a new system and app but this stuff is obvious. Especially the panic button. It’s a good start. Hurry up with an update.
Was great
by DaPanda420 on 2018/01/14 00:27
The app has always been a little slow. Not a big deal. It also interrupts your music even if you don’t watch a video which is a little annoying. I rarely get push notifications about a low battery till I pull the app up and then all the sudden a notification comes through (yes push is enabled and background app refresh). Since Ring has opened this to the public, even without ring, it’s a joke. I get daily neighborhood notifications from the paranoid recluses that live in bomb shelters. They post comments like “the leaves on my tree were moving but there was no wind”. People now are posting videos of solicitors. Not to mention when something’s actually happening people don’t post cross streets or a general vicinity so somewhere in my 12 sq mile neighborhood somethings happening. I use to appreciate the helpful videos with actual crime prevention. Now I have to shut off these notifications because they are so frequent. This started great and is just going down hill. Of course there’s a delay in recording from your camera (even with the motion recordings) so you tend to get the back end of someone or nothing at all when it really matters. You’re better off getting an actually CCTV system if you’re concerned.
Update...
by Lilesmom on 2018/03/23 20:18
Everything worked great and we were very pleased with our Ring Pro doorbell and even paid in advance for a year of the video saving option. In addition, we recommended this product to multiple friends, family & neighbors, who in turn also purchased one. However, after this update, the video does not work and after contacting customer support they told me I’d have to take off the cover and reset the doorbell and start from scratch as we initially did at installation. Since we can’t locate the special screwdriver enclosed with the installation box, this is not possible. Would have been helpful with all the guides included in the box if it was noted, “Don’t lose this tiny obscure screwdriver or you will not be able to reset your doorbell video camera each time we update the app.” Update: After contacting Ring about a replacement screwdriver, they shipped one to me and it arrived today. I was able to recalibrate the doorbell and as of now, it seems to be working. All of our saved motion perimeters were lost and had to be reset, but hopefully this will not happen again. Customer service was fast and prompt.
Video never pulls up when I need it to
by Louisfain on 2019/03/27 23:12
My ring door bell has excellent internet RSSI -37. And my phone gets 30-40 mbps in my office but whenever someone shows up at my door it takes an eternity to pull up video if it ever shows. Good thing I have regular cameras so when I get motion I just turn those on. I think it’s because I have multiple cameras if someone walks in it’ll trigger multiple locations and all of them are uploading at once. This overloads the wireless connection. This is a fatal flaw of the system. THE CAMERA SHOULD PRIORITIZE LIVE VIEW INSTEAD OF UPLOAD. One way to fix this is to pause all upload whenever a live view is activated. Anyhow this has been the issue since day 1. I’ve complained to customer service multiple times and written the reviews multiple times. they still failed to address the issue. And don’t even get me started on live view when phone gets bad signal. My regular cameras load at least one or two frames so I know what’s going on. The ring cams will never even show up. After having 8 cameras for over a year, I still can not recommend them to anyone. This is a great concept with great potential but as of now you’re better off having back-up close loop cameras in case the ring live view fails which can be up to 60% of the time.
Product isn’t ready for market
by Lamar.Fandango on 2018/06/11 00:21
Update: product is now worse. This company has figured out that cheerful customer service is cheaper than selling a product that works. Now that there is competition, and the Nest actually works, there is no reason to waste your time with the Ring garbage. Here’s the thing: people really, really, really want this to work. But like asking for a birthday pony, it isn’t ever going to happen. This company will take your money, spend hours on customer service calls, then blame the internet for the Ring Pro’s failures. Hopefully an attorney will sue this company. Old review.....Warning: it takes 20 to 30 seconds from when someone pushes the doorbell until you hear it on your phone. By then, they’re gone. The video function is spotty and the device needs troubleshooting every 2-3 days. Many times it doesn’t start recording until after we’re in the door or the person has left. I’m sad to say that after spending hours dealing with this device, it just isn’t ready for prime time. Save your money. The doorbell doesn’t work, video doesn’t work, doesn’t consistently connect to wifi, the motion detector is junk.......This company needs to be sold to a company with sufficient capital to make the necessary capital improvements.
Poor poor service
by kayjay710 on 2018/11/25 20:41
Just bought my ring pro and other than getting it installed and the chime constantly repeating its in set up mode and go to the ring app its utterlyvuseless at this point! I’ve downloaded the app and cant even get past the set up stage of just trying to create an acct!!!! After entering my password and hitting done it just keeps saying no internet connection! I’ve done all its rec steps for IF it doesnt work. My internet signal is fine, I can go 75’ into my backyard and still get signal and I have the newest iphone!! I’ve even tried another phone. After going around and around with customer service they say its the app itself ( contact apple ) or my internet ( which is working FINE for all other devices ).. Customer service basically said sorry its not the system its your app or internet. But doesnt this system work hand in hand with the app?? Wasn’t that the whole purpose?!?! Just an I’m sorry is not what I’d expect after reading the inventors story on the packaging.. you can’t see anything else on the app without setting up an acct so how do you get help with the app?? I’ve just purchased the ring pro, 1floodlight and 2 smaller cams which are all getting ready to go back! Thank goodness I DIDNT buy for our other home too!!
Really great
by Sgt Amazing on 2019/06/17 04:35
I love this app for the most part. It is dependent on network connection to work, so if you are with a bad carrier or in a bad network area, it is quite useless. The annual fee for saving video is pretty cheap and a good purchase. The ability to share videos with neighbors is one of its best features as you can determine where you want notifications from, but the lack of ability to turn off certain types of videos is somewhat annoying especially when you are sleeping but want notifications for crime (like missing pets because my neighborhood and surrounding ones cannot seem to keep pets in the home). Another problem is it seems in the neighborhood incident sharing section, videos do not like to be paused for long and like to play randomly. I pause one then another several posts down then has to play for some unknown reason. I wish videos did not have some compulsion to play when the app is open. This crossed over into my personal history and a few videos from the social part kept cycling while in my own devices history.
I just want it to work
by NYC Apartment on 2018/10/04 03:33
I live in an apartment building in NYC and purchased this along with about 20 other neighbors. It seemed like the solution to our security worries with the ability to screen visitors via video. We have have super high speed internet and the ring chime. And we all have the same problem. Despite having fully lit hallways, the video is in black and white. Basically, it’s stuck in night mode. Only 5% of the videos are in color. One neighbor thought the night vision view was normal and was shocked to see color one day. This creates multiple problems. The red LED lights come on every single time and the device clicks to indicate that it is recording. The video is basically garbage as we were promised high quality color. The battery drains quicker because of this. This problem is well documented (google it) and common among ring users. We have all tried customer support and while they have been responsive, we still don’t have a solution despite multiple factory resets and replacement units. This problem could BE EASILY SOLVED if they just added the ability to turn off night vision. I cannot understand why this simple solution cannot be implemented immediately. What use is this if the thing doesn’t even basically work.
Great idea but the service doesn’t always perform as expected
by SiLkY bRoWn on 2017/11/05 00:45
I have many of the ring products and love it when it works. The app takes a long time to open and when it does it’s too late to see what triggered it in the first place. I have many false alerts some days and none on other days. I hope they fix these issues. It’s great that all devices are covered for a great price for an entire year subscription. It is also great that your devices will be replaced if stolen or damaged. The app also needs reconfiguring. It’s a hassle to look through all the devices to get to the one you wish to view. Having to hang up on the live view setting is also a drag. I have nest products and get in, out, and around the app very easily. Customer service is amazing. I have already began purchasing YI products as a back up as they are extremely inexpensive and offer free internal and paid cloud storage options. Ring has a new home security system that I’m interested in but will wait a while on deciding to purchase. They should first work out the problems on their current products and not rush into other services.
Highly disappointed. I hate I spent my money on this doorbell
by Ms. Whateva on 2019/04/19 18:59
I purchased this doorbell a while ago. It’s probably been almost a year. I have been trying to deal with the product because of where I live. I understand that my internet connection my not be the greatest. Well because of that I bought the extender. Only to find that the doorbell doesn’t work any better with the extender. Every since I’ve had the ring doorbell my videos come out clear whenever they want too. The majority of the time I have a black screen. I’ve only been able to see a live view maybe 3 times. Let’s just say 5 to give the benefit of the doubt. I’ve been paying the monthly fee despite all this hoping things would get better. For the past 2 weeks my doorbell and chime extender have been offline and I have tried numerous times to reset them. I’ve reset my internet (which works fine with everything else I need in the home) and there’s still no change. Finally I’m giving up and I wouldn’t recommend this product to anyone. Maybe the Ring Pro would work better for me, but I’m not taking any chances. It’s just not worth my time or my money. I am highly disappointed. I wish I had just returned it in the beginning like I started to.
Bad business model
by Flying Duetschman on 2019/01/15 17:34
The video doorbell camera is OK, but Ring only allows you to save videos to the cloud, instead of saving them locally. What if I don't want to save my home security videos to the cloud? Their devices are generally incompatible with any other smart home devices besides Ring devices. Also, even with a paid subscription, all security videos have the Ring watermark. The doorbell chime in the house is delayed about 1-2 seconds after the button is pressed. Most of the time, the app takes about 5 seconds to alert me to movement in the designated zones. Sometimes, the app does not alert me of movement until after the person has rung the doorbell and left, so how am I supposed to communicate with them? Also, to avoid erroneous movement notifications I have to keep my porch light OFF or ON at all times-- kind of inconvenient. The app allows you to designate movement detection zones of varying sensitivity. The Neighbors widget is pretty worthless, and does allow you to filter or refine results besides location. Even so, I get erroneous and old news relating to areas well outside my designated "neighborhood". This app is only a small part of a money pit for you and a money pile for Ring. Avoid.
Zero Complaints with Ring
by Thermoplea on 2018/04/25 17:04
I’ve hade the original Ring doorbell for almost 3 rears and really like it. I have had no issues that weren’t resolved within a few minutes by their OUTSTANDING CUSTOMER SERVICE. A couple of weeks ago it helped verify that the Post Office mis-delivered 2 packages and I got no argument from them when I told them I had Ring that video recorded, showing my postal delivery person did not leave any packages at my door. They found that my neighbor got the delivery by mistake and interestingly the, one package came from a pharmacy and IT HAD BEEN OPENED!! Of course the package clearly had my correct name and address on the label. I just can’t imagine why someone would open a package that was so obviously medication for someone else. These neighbors live right next to me. Incidentally, I live in a very small town and everybody knows everyone else. I took them off my Christmas card list. Incidentally I just installed a ring 2 and love the improvements. I moved the original Ring to my back door. It’s great for keeping an eye on my dog.
Really disappointed
by Wasted our time and money on 2018/03/20 15:21
My daughter purchased the ring doorbell for us for Christmas and were excited to install it. We were all very disgusted when we found out that we had to pay for a yearly subscription to use the doorbell after the first month. Nothing on the packaging said anything about this being the case. We did pay for this year but will not renew because we are finding it to be very unreliable. When there is a ring or motion, the first thing you see is a white light that lasts around 10 seconds. When the light goes away, usually there is nothing there. We live in a quiet neighborhood and a car goes by maybe once an hour. We live around 30 feet from the road and the only thing we can see are the garbage trucks stopping once a week. If someone is walking by the house, it doesn’t record that. If someone is walking or parking in our driveway, it doesn’t record that either. We have it set up for all the “zones” and it doesn’t record most of them. I was snow blowing our sidewalk right in front of the ring doorbell one day. I went to check if it was recorded and it wasn’t! Have had several people ask us how we like it and have told them how disappointed we were.
Stranger ID not possible
by Starzflite on 2018/08/13 14:31
I have struggled with Ring since March 2018 initial set up for the Spot Lite Cam Battery. I have had several units replaced to no avail. Getting someone to answer the phone is next to impossible. Plan on spending along time until someone answers. Courteous people but that doesn’t cure the performance woes. These units cannot process detected real time without intermittent blank spots in the video that ranges for 5 second gaps to 15 second gaps which results in the loss of facial recognition. The units detect motion of cars moving perpendicular to the camera but rarely detect and / or record anyone walking directly at the cameras. Alarms go off and yet no video! Because of delays for video recordings, the intruders in and out are missed completely which seems to be related to alarms (when you get an alarm) with no video. These units need a flash memory incorporated to ensure recording of the video, then after the 30 seconds upload to the Ring Cloud. I question the cloud to efficiently upload existing videos as many recordings never reach the cloud. Ring-fix these issues. Essentially I’m unprotected after buy 3 of these units and spare batteries. Also, there is no way to directly save any critical recording to my iPhone. Outrageous
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