Screenshots
Keyword Volume Hits KEI Rank
backup text messages
0.00
112
59
cloud softphone
22.00
62
mobile cloud storage
0.01
43
6
secure storage
0.00
38
2
share cloud
0.00
28
storrage inc
0.00
24
sync applink
280
10
ford sync 3
1.5 K
5
sync 3
8.86
5
1
samsung cloud
0.00
5
1
sync
21.26
5
Search Visibility
App name
sync - Secure cloud storage
Description
sync’s encrypted cloud storage keeps your files safe, secure and private. Access your files from all of your computers and devices easily, and share your files securely with anyone. Features: * Get 5 GB of secure cloud storage free * Access files stored on any computer or device, from your phone or tablet * Upload your photos and videos to sync * Send large files easily with links * Collaborate and share with teams through shared folders * Protect your files with built-in encryption and access controls How sync protects your privacy: sync's end-to-end encrypted cloud storage ensures that only you can access your data. We can't read your files - nor would we want to - ensuring that your documents, photos and videos are safeguarded from unauthorized access. We'd love your feedback! Contact us using the support link below.
Crashes
by Joking45 on 2020/08/23 14:06
I have a brand new iPhone and in order to get the app to open I have to delete and reinstall it every single time. It’s crazy. Every other time it just crashes.
If they can fix could be good
by Dima1967 on 2020/08/21 21:58
New to sync, but the iPhone app is too buggy. It randomly stops uploading even though conditions haven’t changed. And when I try to look at something I’ve uploaded (not opening it, just going to the folder) sync closes unexpectedly. I’ve tried closing and reopening the program. I’ve tried rebooting my phone. All to no avail. Since I just committed all of my storage to them, I’m really hoping they figure out what’s going on with this app.
Share Broken
by Bobby T. on 2020/08/16 02:51
Whenever I use share and select a sync folder, after choosing Add I get an error message: Uploading Error Failed to get shared files. No item is shared. Followed the equivalent steps in dropbox which worked fine... This is a pain because I already removed dropbox from multiple devices after switching to Sync.
Crashes now
by Veganscript on 2020/07/15 16:19
Worked before. Now crashes on startup
good but lacks features
by liuouou on 2020/06/26 14:22
because it uses the ios default file viewer
Known icon issue for months. Still no fix
by ChicagoJesse on 2020/05/20 21:05
I have no problem paying a subscription fee for a service that continuously improves. But I notified them months ago about the icon not being visible in the menu bar on Mac in light mode. They acknowledged the issue and said it would be fixed but when? I think I’m going to switch to pCloud unless this gets fixed soon. I liked to be able to verify that my docs are synced when I click save. If this review still stands, that means it's still unresolved.
Consistent issues
by PoopAppPOopApp on 2020/04/25 13:49
I’ve been using this app for about 8 months and while work. Outbid the time, there’s a number of time it will unlink saves file from my phone. I’ll either have to link them again or they show linking when I go to use them. Support is responsive but yet to resolve the issue.
Camera upload need support to vault directly
by chris1738281 on 2020/04/05 09:17
Camera upload can only upload to sync folder, and you have to manually move it to vault. This is tough, need support to upload to vault directly
New problem
by Dalton Ames on 2020/03/27 03:31
I have a text file in my Sync folder that I copy text from in order to paste it into certain fields I fill in frequently. The latest update has made it so that I cannot select text in this file any longer. Please fix this.
The app leaves a lot to be desired
by everyoneshoutsatme on 2020/03/06 21:43
Yes, I can see I have files saved. But seeing those files? Even thumbnails of those files? Forget about it.
App works as well as expected
by ThreesTrifecta on 2020/02/17 15:58
I use Sync on various devices so I don’t understand the negative reviews; I hope they will email the support team. I am a paying user on the 2TB plan and am looking to upgrade with Sync as needed in the future. The experience isn’t perfect but it is largely hassle-free. If you’re tired of other services and are looking for great pricing and privacy, look no further than Sync. You can store up to 4TB for $200 a year and 20TB with two accounts for $400. Great for data hoarders like myself.
RUN AWAY
by festatichiama on 2020/02/14 01:41
They have utterly destroyed our 7-year old file system. ZERO accountability and full of bugs. Constantly scrambling and deleting files, full of excuses. for instance if tou rename a big folder all the small files may get deleted, or, it might bring back old copies of all your files from months ago if you open up a conputer that hasnt been used in a while. FURIOUS AND SICK OF FIGHTING THEM. Devastated.
Unsupported file
by CANARY614 on 2020/01/21 21:43
Unable to open any photos I have uploaded
iOS 12.1 Search Crash
by WolfDog115 on 2020/01/16 15:51
Clicking the new search button instantly crashes the app to the home screen.
Useless on iOS 13
by wtangofoxtrot on 2019/12/16 02:35
Background photo sync of camera roll which is the main reason I use this app no longer works unless the app is open. Have been dealing with support for weeks now and they have no clue. The app also feels like something made by an intern for an older version of ios so it could be a lack of updates that is causing the break in functionality.
Need attention by the company
by goldenjoy on 2019/12/01 12:51
IPads and iOS is not this company’s focus at all, nor is usability. They play the “security” card as a reason for all the missing features. They have only done a single feature update in a year and it was a small viewing change! Nothing exciting. They have yet to even integrate some of the great feature of iOS 12, i.e. files app integration. Nothing for 13. They barely works with the files app built into iOS. You will usually find you have to open the app to make it usable. The offline files are often not offline and have to be redownloaded, I have run into this numerous times and reported it to no avail. If you view the version history you will see only bug fixes month after month, and this bug has existed for 2 years! You also can’t stream video’s from the app like ANY other file syncing software. You will have to download it outside the app to stream it to a appleTV or other device. Essentially anything modification or use of a file will require you to save it outside the app, locally or another sync app, and then put it back if you make any changes. This app is a shame, they could have good privacy and a good app, but they have decent privacy, which is not difficult to implement, and an awful user experience. They are not worth the money. Find another app, I am looking for one now after using them for over 2 years I have finally just given up hope they will get better.
The App Is Broken At The Moment
by Marvelmaz on 2019/11/30 17:37
The app has been broken since the last update. The screen isn't showing all of the files in the cloud because the top of the screen is slightly off screen towards the top. This also makes it so that I am unable to refresh the page by sliding the screen down with my thumb. This needs to be fixed.
App needs some work
by karmonkey on 2019/11/29 07:53
Listing directories and downloading files keeps getting slower and slower. In fact, I can’t even download anything at the moment. It just hangs forever on two iOS devices. Net connection is good. Sync between Macs seems fine. Seems isolated to the app. File integration on iOS is hit or miss between versions. Sometimes it works... other times it doesn’t. There are times where I’ve even lost data trying to save a document in Excel. I have to open a copy of the file in Excel, then copy it back to sync to be sure I’m losing any data. It’s really too bad, this service is otherwise awesome... it makes zero knowledge cloud storage very easy to use. I hope the mobile app gets fixed soon!
No Search Feature Still!!!!! 🤦‍♂️
by StretchSounds.com on 2019/11/25 23:12
Sooooooo I was waiting on waiting on the much needed search feature to be added thinking to myself they must have to add that as it’s basically like the most important feature needed because how else are you going to find something out of thousands of files, butttttt nopeeeee not yet and makes me think they aren’t going to add that!!!! 🤔 Love the APP but I cannot use the thing with no search feature!!!!! 🤢🤮 Seriously I have in one folder 3,645 pdf files and there is no way I can, when I need something, scroll through all to find what it need!!!! Please add the simple/much needed search feature for the love of &@$!!!!!!!! The APP would be that much more useful and to me, actually useful as I can’t use it now/yet!!!!!
what is this app anyway?
by Note_Luver on 2019/11/25 08:50
So I was wanting an app to store photos from my phone on to the cloud). Just like Mega, MediaFire, Deopbox etc. They tell you get “5gb free”. Either the app does not work or they are lying to you. I keep seeing some message about intakling the desktop app etc. why? I just want to upload photos from my phone—-THAT IS IT. as someone who has used virtually all the cloud storage apps...this one is the worst—as it does not work. Yes, I selected camera upload , all thAt. Complete waste of Time. P.s. you need to put an unsubscribe link in your emails else I will report you to every governing body I know of for violating Je CanSpam act.
Search Files
by ika1ka85 on 2019/11/22 17:52
Most things are good but it'd be nice if we could search for files.
Can’t log in app
by azielce on 2019/11/21 05:41
I can’t log in the app, but desktop/web browser is fine. Login for app says “a network error occurred”
Camera upload doesn’t work. Buggy app.
by Yaz700 on 2019/11/16 02:52
This looks like something from 10 years ago. Very slow and very buggy.
Looked Like A Promising Dropbox Replacement
by fugly_mofo on 2019/11/14 04:45
Dropbox can’t be trusted, so I came across Sync in my search for an alternative. It looks good on paper, and the design is clean and simple, fairly intuitive. However where it falls flat, and I mean dead flat, is I’ve had a couple instances of destructive data loss from sync failures (as in synchronization). Thank goodness I had those files backed up elsewhere, as they weren’t recoverable via Sync’s file recovery feature. Second, there is an arbitrary sharing limitation of the number of folders (not users, total folders) that can be involved in sharing with other users. So even if you share with a single other user, as soon as one of you creates more than a couple folders within a shared folder, those folders and all the files contained within are not shared. There’s not even a notification telling you why, so you’ll likely be frustrated trying to figure out what’s going wrong. This is plain stupidity by the company, because I was in the middle of converting my sixth friend/family member over to Sync from Dropbox when I discovered this limitation that renders the entire service useless to me. Since then not only have I not told anyone else about Sync, but I moved all 6 of those people back onto our shared Dropboxes (now using Cryptomator for sensitive files). Oh well, their loss.
Can’t Browse Files in List View
by therealrlh on 2019/08/07 17:42
Update: latest version fixed the bug I had written about. The app seems to do what you’d expect regarding viewing files that are synced on the cloud. One gripe is display of long file names. Most apps show the start and end of the file name with ... in the middle whereas Sync just truncates it with ... Seeing the last part of the file name is important to me. (The file name font could be slightly smaller too IMO.)
Very Disappointed
by Garro1 on 2019/06/20 23:47
I was planning on purchasing a subscription but I was EXTREMELY disappointed to find out that video files cannot be viewed in the app on my phone, tablet or the website. I was looking for a good service to back up files especially the tons of videos on my phone off my child. What is the use of this service if to see the videos u have to download them? The entire purpose of wanting to buy this was to free up space on my devices. I can view videos in the Google drive, Dropbox and pcloud app. Why wouldn't u have this feature? Smh
Great service with a few requests
by radloot on 2019/05/24 06:27
At this point I seriously don’t trust Google, Microsoft, etc. When I found out Google scanned gmail for keywords for advertising, that began my Google exodus (I think they stopped though, luckily). I also found out Microsoft OneDrive scans your photos to enforce strict regulation of what they consider ok or not. It’s like if you gave your neighbors keys to your house. They probably won’t go in, but they easily can. I don’t like living like that. So the only true way to feel safe with online storage is with an encrypted provider, ideally with no password recovery and two-factor authorization. SYNC is that service. Some things I’d like to see, though: 1. Continued improvement of fluidity of iOS app 2. A real image management integration/photo gallery with quick scroll 3. The ability to selectively sync folders on desktop (this would be AMAZING) 4. I choose open source when possible because the code is available to audit. I’d love to see Sync move into the open source, maybe with their desktop app Thank you for the service and keep up the great work!
Doesn’t even work
by ZeeroC0ol on 2019/05/02 03:54
The app doesn’t work. It doesn’t sync all folders or just sits there blank with a spinning logo not returning anything. It is rather so slow that it is unusable or it doesn’t work. Either way same end result. The sync.com web interface also does not work with chrome or safari on iOS so I effectively cannot access any of my files from a mobile device. Sync.com is a one trick pony in that it only does one thing really well. Using Mac OS X or windows to sync a folder as a cloud drive is all it can do. It doesn’t have a lot of standard features other cloud apps do like they ability keep files in the cloud to save hard drive space and download as needed.
Need iOS Shortcuts Integration
by SigmaSnake on 2019/04/17 17:29
I cannot complete a bunch of my workflows because Sync does not integrate with iOS Shortcuts. Please add this feature as soon as possible.
Great backup. Better Privacy.
by Buckeyeincbus on 2019/04/16 00:28
Migrating from a couple other back up file services. Great bang for the buck and less third party worries.
No search
by Ssssggggeeee on 2019/04/08 06:39
Good app but kind of slow and lacks file search. What are all these gigabytes of data worth if you can’t find what you’re looking for?
where is the inapp search?
by derdfog on 2019/04/02 03:05
where is the inapp search?Mega, Dropbox have this great feature, why not?
Verify email address?
by Swaggins666 on 2019/03/26 17:38
Says I have to verify my email address but there’s no email and no option to resend it
This is the real deal!
by Mr Othy on 2019/03/17 23:53
So much better than the competition. Left Dropbox after many years and not looking back. Fast response time when I did have questions with their tech support.
It’s just what I need thanks!😜
by D_Rios05 on 2019/03/08 05:28
Thanks
Poor performance
by Paso_Bob on 2019/03/07 23:36
Sync as an application has no instructions, tutorials are not present. So far, it is a waste of time and effort
Horrible
by NoToSync on 2019/03/02 18:40
This is the first-ever review I’ve written on Apple’ AppStore. In fact, this is the first time I’ve ever rated an app. Sync is AWFUL! We’ve had to delay a project for 5 DAYS because it took more than a day (often much longer) to upload files and it took as much time to delete them. Worse, different users would see different files for the same folder! How is this even feasible?! For our next project, we shall explore Box or some other conventional application. The pain we’ve experienced with Sync and absolute embarrassment it has caused us in the eyes of our client have been very unfortunate.
Great Product
by Sri303 on 2019/02/10 17:23
Simple, Reliable
Search??
by Art321 on 2019/01/22 14:10
There is no way (or at least it’s hard to find) to search using their iOS app. This is not okay.
Badness
by Mrgrimmthebam on 2019/01/20 03:58
I have tried in vain to upload files using the desktop website, and it is horrid and dysfunctional. Files upload much slower than other providers and transfers often break or present errors halfway through. I have had this service for a couple of months on a paid plan. I have a couple hundred gigabytes of data that have been waiting for months to upload to Sync. I have tried to upload to Sync using Sync’s website, desktop app, and (desperately) even mobile, and every single time it errors out. This has been done via different ISPs with speeds ranging up to 100+ MB/sec, yet everytime, upload speeds are painfully slow and the transfers error out. I agree with a previous reviewer’s sentiment that for all the features present, Sync really is not worth the pain inflicted. I have been giving them money for a months or three now, but if I cannot upload my data, the features this service provides are just useless.
Love the privacy
by Joe45sp on 2019/01/20 00:06
Love the security and privacy. My only grudge is the background syncing of photos on the iPhone XS is not as great as other cloud storage providers. This app is great for my anti government and fourth amendment views.
Camera upload extremely unreliable
by Joel Schafer on 2019/01/19 18:51
It’s a complete mystery to me why it uploads sometimes and not others. It might work 50% of the time at best.
Best so far
by MSKmom on 2018/12/30 20:02
I have used dropbox for many years, and it’s not that I dislike them I just didn’t like the price. I found sink and they seem to be just as good with a cheaper rate. I did not like that my computer was jamming up with all my files when I got dropbox specifically to store files safely off my computer. Their option for solving that problem would have cost me more money. With Sync, this option is already included in the lower price. I have been using Sync for about a month and so far I am perfectly happy.
Beautiful
by Ali_Zahir on 2018/12/10 23:33
The application is beautiful and wonderful but the worst thing is that it does not support play of videos without downloading and does not support 3D touch
Limited Selection
by 1Big8Poppa7 on 2018/12/04 01:06
I love Sync on PC but the app only allows me to select 10 files at a time. When you have 100 files to upload only 10 at a time is a total pain.
Works like a charm
by hehxhebdhz on 2018/11/25 15:37
Does everything that Dropbox does, but end to end encrypted. Does everything that Tresorit does, but with less fanfare, and for less than half of the price.
Love the service
by WeldeonDesignGroup on 2018/11/14 15:57
I love having all my data accessible on all my machines. Especially since I still use Win XP for CAD software and printing drivers.
Camera upload
by ekl370 on 2018/10/20 18:31
Uploaded to WHERE?
Needs the ability to stream and bug fixes
by santiagoiramirez on 2018/10/02 14:55
It would be great to stream videos instead of having to download the entire thing. Also, the app is constantly crashing when trying to view a photo. I almost regret this purchase. Not sure if the zero-knowledge encryption is even worth a subpar app. Desktop ui is subpar as well compared to competitors.
Cannot change email address.
by Mx9er on 2018/09/28 18:53
Email address used when setting up account cannot be changed.
I would trade my left Kidney for Sync
by RoyalScotGrey on 2018/09/21 19:51
I love this app/service. It is the only end-to-end encrypted, convenient, amazingly designed and organized storage app out there- I don’t trust Google or Apple to store my data and keep it safe from hackers, law enforcement or advertisers. I’m a 20-year-old college student and it integrates perfectly into my life. If you guys send me a t-shirt I’ll rep it
Doesn’t work
by ChrisH3748462848910 on 2018/07/27 16:46
Fails at the most basic functionality: It doesn’t show files from sync.com/desktop app.
Very pleased.
by Realist925 on 2018/07/03 21:13
I trialed this app as well as 3 of their top competitors. Ultimately I ended up paying for a year of sync.com. So far I have been very pleased with this app. Many of the complaints I read, I have not incurred. Some of them may have been addressed, others aren't necessarily valid. I admit there's a lot of features that could be added, but of the most vital that I searched for in an app with end to end encryption, this hits the nail on the head. I see a lot of comparisons with Google Drive and Dropbox. It isn't fair to compare an end to end encryption app to one that is only server side encrypted. The nature of the security adds additional layers of complexity that doesn't allow some of the features requested without minimizing security to some degree. Here is my experience with some of the common complaints. File Management Features missing - This is true but I've noticed since I started my trial they've added the ability to delete files within the app. Picture Preview - Zero issues with this and part of the reason I choose sync.com. 3 of their biggest end to end encryption competitors do not have thumbnail previews. That's a no go for me as it makes organizing files a headache. Crashes - Zero issues with this. No Search - this is true. I would like to see a search feature. I understand that with end to end encryption, indexing is difficult so it makes implementing an efficient search difficult. This however for me is a low priority. I'm a bit OCD about organizing my folders so I can find most things easily. Reduced Image Quality - I don't quite understand this one. The Preview thumbnails are indeed reduced quality, primarily to save bandwidth and increase loading speed. If you download the actual file the quality is maintained. One feature I'd love to see is the ability to set download limits and disable downloads on a folder level for all of its contents, rather than on a single file. All in all, I'm pleased. Keep up the great work and keep the updates coming!
Gigs of data? Good luck finding that file.
by TAW.Boston on 2018/03/16 16:38
No search function makes this app nearly worthless.
Made duplicates of all my data on my phone
by G.Jungers on 2018/02/28 13:50
This happened to me with MEGA too and I don’t know how to fix it, but when I start uploading photos/videos, it copies the data and stores it on my phone. I can see all the files on the website, but I have no idea why it duplicates everything taking up unnecessary space on my phone. In my opinion, completely defeats the purpose of the app.
App force closes at launch
by Nuolan on 2018/01/09 10:12
Useless at the moment.
Hooray for Files app support!
by mtexte on 2018/01/02 21:34
Hooray for Files app support! Sync works great, and keeps files private while still allowing sharing. It's next-generation file sharing.
Reduced image quality
by Apptest368(39(-@ on 2017/12/17 06:25
I can never get that image quality back now. Terrible
App crashes constantly
by JonathanCC on 2017/12/15 02:18
I love sync’s desktop app and website, but this app crashes whenever I try to download a file or open the vault or settings menu.
Need work but getting there
by RobA1701 on 2017/12/04 04:48
The app is missing a lot of file management functionality. You cannot move or rename files. There is no direct integration with the Files app yet. Also, there is no search functionality. This app lags behind its biggest competitors in these areas. I hope they are soon addressed.
Picture preview doesn’t work
by sjwkim on 2017/12/03 17:27
Just another cloud service app that doesn’t work. Picture preview doesn’t work.
Secure, Fast, Easy to Use - GREAT PRICING
by Zhabra on 2017/09/08 13:30
I have gone through my first year of using this app on; Android, Apple and Windows devices. I stumbled upon it searching for a cost effective, easy to use and secure storage alternatives to Google, DropBox and other online storage providers. The app completely replaces iCloud with more storage for less. $50 a year for 500 gig!!!! I find going from my Windows work computer to my home Mac to my Samsung Tablet where I shoot drone footage to my iPhone to watch them- 100% consistent available and so simple to use. Save a doc at work, open it anywhere on almost anything. I'm also an avid Linux user but there currently isn't a means other than a browser to reach my files. Someday maybe.
A good first effort, but fails in the updates
by kwmatley on 2017/09/04 04:04
Well I've been pretty happy with Sync, despite the lack of a search function. They have explained to me that a search function would not work with their encryption, but that really makes no sense to me because when the app is open the names of the files in my vault are not encrypted. At any rate, the completely lame description of the last two updates makes me think that they are no longer serious about providing a functional app so I guess I need to start searching for a replacement Well after the long wait it's finally here. The app is easy to use and, so far syncs flawlessly. The only complaints I have are that it doesn't have a search function and it is almost impossible to find in the App Store. Sync is really an unfortunate name for an app because no matter how you search you get over two thousand hits.
Much better!
by Jon shamalalalon on 2017/09/02 04:02
This update has improved the photo upload capabilities immensely. It used to be very unreliable and slow for me. With that said, I have to say "All new version" is probably the worst changelog I've ever seen on this App Store. Especially for a jump from 1.x to 2.0. Edit: 2.0.1 now says "All new app." The verbiage in these change logs are riveting.
This app is terrible
by Yipser on 2017/08/01 03:36
The app freezes about every 3rd tap. Doesn't matter what I do. Completely useless and buggy on an iPhone 5se with iOS 10. The cloud service seems one. It this app is a sham(e).
Great service, app gives me pause
by Sickpg7 on 2017/07/19 22:10
9 months since the last update. Not sure about making a purchase UPDATE: six months later I still can't get customer service to give me any info regarding when an update may occur. This is not something that a startup can afford to do in the tech world.
Performance is too low...
by GFRITH93 on 2017/06/28 04:03
I have an iPhone SE! It's like the 6S performance.. So, it's very fast... But your app it's working too looooow! Please fix that and everything is gonna be awesome! Best regards! Have a good one!
No app updates in over a year??
by Mmmm...mmm on 2017/06/27 01:35
Was thinking of getting sync - but not after noticing they Never update the app
Please tech support update Sync!!!
by soninix on 2017/06/23 07:00
The APP needs a major update asap. It's hard to sync from iphone and very slow to open folders, images, files.... Are you planing on updating this APP anytime soon?
Needs a lot of work
by Cap3512 on 2017/06/21 13:07
The app is lacking a ton of simple features. There is no way to search or jump to file names by letter. If you select a file by accident, when you go back it starts at the top not where you left off. No integration with the IOS. Really hoping they are working on integration with IOS 11 files so I can access my files on mobile devices, because right now I don't feel like I do.
Currently, this app is pretty much unusable. Hope they update soon.
by JJQBRC on 2017/06/16 00:59
As of June 2017, if you have the most updated iOS, this isn't going to work well. It pauses, crashes, and I can't ever access the picture option (just crashes to home screen). Really hope the update this. Hasn't done so since May 2016.
Please update!
by akrampearl on 2017/05/17 18:29
I really like this service and it's privacy features but now it has been more than a year since its last update. Please fix the bugs and bring new features.
Can't sign in
by SHMD99 on 2017/04/18 00:53
I installed the iMac application and uploaded some files. I the downloaded the iOS app but it refused to accept my email and password; I even copied the password from the iMac to my phone but no luck. Uninstalling and going back to SpiderOak :-(
Files don't show in app
by Nickname94756 on 2017/03/23 22:43
The ios app is not letting me copy videos to the vlc app.
Far from ready
by Akace on 2017/03/21 21:40
Not ready for prime time at all. App way out of date and missing a lot of functions. Been asking for almost a year and always told update is in process. Obviously mobile support is not in the plans. Do not recommend if wanting to use and sync on mobile
Too slow needs more features
by Mecookcpa on 2017/01/08 04:13
I switched from Dropbox. Dropbox app is much faster and more robust. Sync is better on desktop. Need app to work better. Please work on it.
Great for my small business.
by MassNative on 2016/12/12 03:02
I've had DropBox for a couple of years now and have always liked it. I needed a solution for file sharing that could beat DropBox's price and still have top notch features and security. As I added more employees I wanted to hold off on getting a dedicated server but still have control of master forms, etc. DropBox was a flat 5 licenses to buy per year. Over $700! Sync can add a per-license per-year as needed. About $100+ ! Functionality: hands down it has been great. Smooth and secure. We use Macs and there has been no issues. We love the Vault feature which saves us from choosing which files should, or should not, sync with each desktop or laptop. My only gripe is the mobile app. Veeeery slooow. I appreciate that there is a lot of data in the cloud, however, a simple "busy wheel" or something would help us see there is something going on in the interim. We press the file name, arrow, or anything just to get some response. Nothing. Items do eventually come up, but it was painful getting there. Please fix! Other than that, love the beginnings of what you have. Cheers!
App needs a lot of work
by rp4th3win on 2016/10/05 02:53
App lacks many of the basic features that the Dropbox app does. Get it together Sync!
No off-line support
by RedrumRedrum on 2016/09/09 20:42
Lack of off-line support (persistent cache) makes Sync completely useless. Also, lacking preview of plain-text files is aggrevating.
Slow slow slow uploads
by Iamvpn on 2016/08/12 00:24
Unreliable and slow uploads. I paused this and did the same with Google photos and my 3gb data was uploaded in under 40 minutes. With sync, I'm in hour 8 and still a long way to go. They have great desktop app but iPhone app lacks basic modern appicate!!
Can't save files offline - what's the point?
by Non_player on 2016/08/01 15:55
I've been running a trial of this service to function as the "Dropbox alternative" that their website proclaims them to be. This mobile app needs a LOT of work before it comes anywhere close to that, sadly. First and foremost: no offline saving! That's the entire point of having a mobile app in the first place. Sync makes you re-download the files _every time_ you wish to access them, which means you can't use them at all when offline. Without offline saving, there is no actual "sync" happening in the first place, it's just a temporary download that goes away as soon as you're done with it.
Just what I have been looking for
by TOR81 on 2016/05/06 21:44
End to end encryption. 2-Factor authentication for web login. Works like a charm. I do like the facility to move sync’d data to an online vault, the size of which is incl with your overall data allowance effectively removing the files from the sync and freeing up space on my Mac. When accessing from the iPhone remember that login name must be in lower case.
Not good
by tewe13 on 2016/04/23 11:57
How do you publish an update that finally enables uploading from within the app but not have an option to share a file or folder? Makes no sense.
Background Photo Uploading Woes
by JP31980 on 2016/02/28 02:33
Love the concept and the service overall but the mobile app has issues with background photo uploading. It does not work reliably (an unnamed competitor sync service offers geo fencing and is more reliable with this feature). Hope it gets fixed soon as it's been reported since Nov.
Agh!!
by Supercalafragalisticsss on 2016/02/22 01:51
So far the app is very laggy, and glitchy. When I click the options for enable, disable, or upload picture with wifi only it freezes, and selects all the options. Also, after a few minutes of uploading pictures it stopped and is now saying I need to remove 100mb of space before continuing? Why does it require space since it's supposed to be uploading these pictures to a cloud type storage? I hope it gets better because I was so excited to find this...
Needs more app integration
by PCLoadLetter79 on 2016/01/25 04:20
I can't open .psafe3 files in pwSafe from this app, and it makes me sad.
Not bad. Missing one key feature for me.
by deansouthpaw on 2015/11/09 22:15
App is pretty straightforward and intuitive. I REALLY wish the developers would make it possible to save audio files into your vault, e.g., receiving an audio clip in an email, click and hold, then select the app to save in. Box already does this and I use this feature on a weekly basis.
Room for improvement
by Lutrasimilis on 2015/10/08 20:19
I want to switch to this from Dropbox when the yearly commitment is due next year. Dropbox iOS app is a terrible storage sucker, not even mentioning security. After only 3 days of trial, I am general happy with Sync but there is a critical functionality flaw in the iOS app. Can you guy add a way to select multiple file for batch upload? If I snap 50 picture on my daughters birthday party, I don't want to repeat the uploading selection one by one for 50 times!
Log out feature?
by locopirate on 2015/07/19 13:40
Please add a log out feature. The app must be deleted and reinstalled to access a different account.
No search option
by Equitix on 2015/06/01 21:27
It's a mobile world!!! You created an app to manage files without a "search" option. It's like having a car with no steering wheel. But it's fast and for those who are just looking for a backup option this is it.
Won't log in
by il papa grande on 2015/04/05 09:07
I keep getting wrong username/password and won't let me log into my account.
Needs update
by catalony1 on 2015/03/18 22:21
The cloud service offered by Sync is fantastic. Its the best, simple to use, and securest service out there but it needs an update. 1-It needs to be optimised for iPhone 6. 2-it needs to be able to sync in the background. 3-password protection.
太简陋了
by rhocary on 2014/11/04 18:31
开发周期那么长,却是这么一个半成品,令人失望。
Solid Start
by mojodean on 2014/10/24 09:56
They have done a fine job rolling out a fully functional version of their cloud based backup service. The UI could use some tweaking and I would like to see some effort put toward other features via mobile rather than simply camera roll backup and file access.
Can’t Browse Files in List View
by therealrlh on 2019/08/07 17:42
Update: latest version fixed the bug I had written about. The app seems to do what you’d expect regarding viewing files that are synced on the cloud. One gripe is display of long file names. Most apps show the start and end of the file name with ... in the middle whereas Sync just truncates it with ... Seeing the last part of the file name is important to me. (The file name font could be slightly smaller too IMO.)
Need attention by the company
by goldenjoy on 2019/12/01 12:51
IPads and iOS is not this company’s focus at all, nor is usability. They play the “security” card as a reason for all the missing features. They have only done a single feature update in a year and it was a small viewing change! Nothing exciting. They have yet to even integrate some of the great feature of iOS 12, i.e. files app integration. Nothing for 13. They barely works with the files app built into iOS. You will usually find you have to open the app to make it usable. The offline files are often not offline and have to be redownloaded, I have run into this numerous times and reported it to no avail. If you view the version history you will see only bug fixes month after month, and this bug has existed for 2 years! You also can’t stream video’s from the app like ANY other file syncing software. You will have to download it outside the app to stream it to a appleTV or other device. Essentially anything modification or use of a file will require you to save it outside the app, locally or another sync app, and then put it back if you make any changes. This app is a shame, they could have good privacy and a good app, but they have decent privacy, which is not difficult to implement, and an awful user experience. They are not worth the money. Find another app, I am looking for one now after using them for over 2 years I have finally just given up hope they will get better.
Looked Like A Promising Dropbox Replacement
by fugly_mofo on 2019/11/14 04:45
Dropbox can’t be trusted, so I came across Sync in my search for an alternative. It looks good on paper, and the design is clean and simple, fairly intuitive. However where it falls flat, and I mean dead flat, is I’ve had a couple instances of destructive data loss from sync failures (as in synchronization). Thank goodness I had those files backed up elsewhere, as they weren’t recoverable via Sync’s file recovery feature. Second, there is an arbitrary sharing limitation of the number of folders (not users, total folders) that can be involved in sharing with other users. So even if you share with a single other user, as soon as one of you creates more than a couple folders within a shared folder, those folders and all the files contained within are not shared. There’s not even a notification telling you why, so you’ll likely be frustrated trying to figure out what’s going wrong. This is plain stupidity by the company, because I was in the middle of converting my sixth friend/family member over to Sync from Dropbox when I discovered this limitation that renders the entire service useless to me. Since then not only have I not told anyone else about Sync, but I moved all 6 of those people back onto our shared Dropboxes (now using Cryptomator for sensitive files). Oh well, their loss.
Badness
by Mrgrimmthebam on 2019/01/20 03:58
I have tried in vain to upload files using the desktop website, and it is horrid and dysfunctional. Files upload much slower than other providers and transfers often break or present errors halfway through. I have had this service for a couple of months on a paid plan. I have a couple hundred gigabytes of data that have been waiting for months to upload to Sync. I have tried to upload to Sync using Sync’s website, desktop app, and (desperately) even mobile, and every single time it errors out. This has been done via different ISPs with speeds ranging up to 100+ MB/sec, yet everytime, upload speeds are painfully slow and the transfers error out. I agree with a previous reviewer’s sentiment that for all the features present, Sync really is not worth the pain inflicted. I have been giving them money for a months or three now, but if I cannot upload my data, the features this service provides are just useless.
App needs some work
by karmonkey on 2019/11/29 07:53
Listing directories and downloading files keeps getting slower and slower. In fact, I can’t even download anything at the moment. It just hangs forever on two iOS devices. Net connection is good. Sync between Macs seems fine. Seems isolated to the app. File integration on iOS is hit or miss between versions. Sometimes it works... other times it doesn’t. There are times where I’ve even lost data trying to save a document in Excel. I have to open a copy of the file in Excel, then copy it back to sync to be sure I’m losing any data. It’s really too bad, this service is otherwise awesome... it makes zero knowledge cloud storage very easy to use. I hope the mobile app gets fixed soon!
Best so far
by MSKmom on 2018/12/30 20:02
I have used dropbox for many years, and it’s not that I dislike them I just didn’t like the price. I found sink and they seem to be just as good with a cheaper rate. I did not like that my computer was jamming up with all my files when I got dropbox specifically to store files safely off my computer. Their option for solving that problem would have cost me more money. With Sync, this option is already included in the lower price. I have been using Sync for about a month and so far I am perfectly happy.
App works as well as expected
by ThreesTrifecta on 2020/02/17 15:58
I use Sync on various devices so I don’t understand the negative reviews; I hope they will email the support team. I am a paying user on the 2TB plan and am looking to upgrade with Sync as needed in the future. The experience isn’t perfect but it is largely hassle-free. If you’re tired of other services and are looking for great pricing and privacy, look no further than Sync. You can store up to 4TB for $200 a year and 20TB with two accounts for $400. Great for data hoarders like myself.
Beautiful
by Ali_Zahir on 2018/12/10 23:33
The application is beautiful and wonderful but the worst thing is that it does not support play of videos without downloading and does not support 3D touch
Very Disappointed
by Garro1 on 2019/06/20 23:47
I was planning on purchasing a subscription but I was EXTREMELY disappointed to find out that video files cannot be viewed in the app on my phone, tablet or the website. I was looking for a good service to back up files especially the tons of videos on my phone off my child. What is the use of this service if to see the videos u have to download them? The entire purpose of wanting to buy this was to free up space on my devices. I can view videos in the Google drive, Dropbox and pcloud app. Why wouldn't u have this feature? Smh
I would trade my left Kidney for Sync
by RoyalScotGrey on 2018/09/21 19:51
I love this app/service. It is the only end-to-end encrypted, convenient, amazingly designed and organized storage app out there- I don’t trust Google or Apple to store my data and keep it safe from hackers, law enforcement or advertisers. I’m a 20-year-old college student and it integrates perfectly into my life. If you guys send me a t-shirt I’ll rep it
If they can fix could be good
by Dima1967 on 2020/08/21 21:58
New to sync, but the iPhone app is too buggy. It randomly stops uploading even though conditions haven’t changed. And when I try to look at something I’ve uploaded (not opening it, just going to the folder) sync closes unexpectedly. I’ve tried closing and reopening the program. I’ve tried rebooting my phone. All to no avail. Since I just committed all of my storage to them, I’m really hoping they figure out what’s going on with this app.
Known icon issue for months. Still no fix
by ChicagoJesse on 2020/05/20 21:05
I have no problem paying a subscription fee for a service that continuously improves. But I notified them months ago about the icon not being visible in the menu bar on Mac in light mode. They acknowledged the issue and said it would be fixed but when? I think I’m going to switch to pCloud unless this gets fixed soon. I liked to be able to verify that my docs are synced when I click save. If this review still stands, that means it's still unresolved.
No Search Feature Still!!!!! 🤦‍♂️
by StretchSounds.com on 2019/11/25 23:12
Sooooooo I was waiting on waiting on the much needed search feature to be added thinking to myself they must have to add that as it’s basically like the most important feature needed because how else are you going to find something out of thousands of files, butttttt nopeeeee not yet and makes me think they aren’t going to add that!!!! 🤔 Love the APP but I cannot use the thing with no search feature!!!!! 🤢🤮 Seriously I have in one folder 3,645 pdf files and there is no way I can, when I need something, scroll through all to find what it need!!!! Please add the simple/much needed search feature for the love of &@$!!!!!!!! The APP would be that much more useful and to me, actually useful as I can’t use it now/yet!!!!!
Needs the ability to stream and bug fixes
by santiagoiramirez on 2018/10/02 14:55
It would be great to stream videos instead of having to download the entire thing. Also, the app is constantly crashing when trying to view a photo. I almost regret this purchase. Not sure if the zero-knowledge encryption is even worth a subpar app. Desktop ui is subpar as well compared to competitors.
This is the real deal!
by Mr Othy on 2019/03/17 23:53
So much better than the competition. Left Dropbox after many years and not looking back. Fast response time when I did have questions with their tech support.
Useless on iOS 13
by wtangofoxtrot on 2019/12/16 02:35
Background photo sync of camera roll which is the main reason I use this app no longer works unless the app is open. Have been dealing with support for weeks now and they have no clue. The app also feels like something made by an intern for an older version of ios so it could be a lack of updates that is causing the break in functionality.
Works like a charm
by hehxhebdhz on 2018/11/25 15:37
Does everything that Dropbox does, but end to end encrypted. Does everything that Tresorit does, but with less fanfare, and for less than half of the price.
Made duplicates of all my data on my phone
by G.Jungers on 2018/02/28 13:50
This happened to me with MEGA too and I don’t know how to fix it, but when I start uploading photos/videos, it copies the data and stores it on my phone. I can see all the files on the website, but I have no idea why it duplicates everything taking up unnecessary space on my phone. In my opinion, completely defeats the purpose of the app.
Need work but getting there
by RobA1701 on 2017/12/04 04:48
The app is missing a lot of file management functionality. You cannot move or rename files. There is no direct integration with the Files app yet. Also, there is no search functionality. This app lags behind its biggest competitors in these areas. I hope they are soon addressed.
The App Is Broken At The Moment
by Marvelmaz on 2019/11/30 17:37
The app has been broken since the last update. The screen isn't showing all of the files in the cloud because the top of the screen is slightly off screen towards the top. This also makes it so that I am unable to refresh the page by sliding the screen down with my thumb. This needs to be fixed.
RUN AWAY
by festatichiama on 2020/02/14 01:41
They have utterly destroyed our 7-year old file system. ZERO accountability and full of bugs. Constantly scrambling and deleting files, full of excuses. for instance if tou rename a big folder all the small files may get deleted, or, it might bring back old copies of all your files from months ago if you open up a conputer that hasnt been used in a while. FURIOUS AND SICK OF FIGHTING THEM. Devastated.
Consistent issues
by PoopAppPOopApp on 2020/04/25 13:49
I’ve been using this app for about 8 months and while work. Outbid the time, there’s a number of time it will unlink saves file from my phone. I’ll either have to link them again or they show linking when I go to use them. Support is responsive but yet to resolve the issue.
Hooray for Files app support!
by mtexte on 2018/01/02 21:34
Hooray for Files app support! Sync works great, and keeps files private while still allowing sharing. It's next-generation file sharing.
what is this app anyway?
by Note_Luver on 2019/11/25 08:50
So I was wanting an app to store photos from my phone on to the cloud). Just like Mega, MediaFire, Deopbox etc. They tell you get “5gb free”. Either the app does not work or they are lying to you. I keep seeing some message about intakling the desktop app etc. why? I just want to upload photos from my phone—-THAT IS IT. as someone who has used virtually all the cloud storage apps...this one is the worst—as it does not work. Yes, I selected camera upload , all thAt. Complete waste of Time. P.s. you need to put an unsubscribe link in your emails else I will report you to every governing body I know of for violating Je CanSpam act.
Love the service
by WeldeonDesignGroup on 2018/11/14 15:57
I love having all my data accessible on all my machines. Especially since I still use Win XP for CAD software and printing drivers.
Camera upload need support to vault directly
by chris1738281 on 2020/04/05 09:17
Camera upload can only upload to sync folder, and you have to manually move it to vault. This is tough, need support to upload to vault directly
Horrible
by NoToSync on 2019/03/02 18:40
This is the first-ever review I’ve written on Apple’ AppStore. In fact, this is the first time I’ve ever rated an app. Sync is AWFUL! We’ve had to delay a project for 5 DAYS because it took more than a day (often much longer) to upload files and it took as much time to delete them. Worse, different users would see different files for the same folder! How is this even feasible?! For our next project, we shall explore Box or some other conventional application. The pain we’ve experienced with Sync and absolute embarrassment it has caused us in the eyes of our client have been very unfortunate.
Great backup. Better Privacy.
by Buckeyeincbus on 2019/04/16 00:28
Migrating from a couple other back up file services. Great bang for the buck and less third party worries.
Limited Selection
by 1Big8Poppa7 on 2018/12/04 01:06
I love Sync on PC but the app only allows me to select 10 files at a time. When you have 100 files to upload only 10 at a time is a total pain.
No search
by Ssssggggeeee on 2019/04/08 06:39
Good app but kind of slow and lacks file search. What are all these gigabytes of data worth if you can’t find what you’re looking for?
Search Files
by ika1ka85 on 2019/11/22 17:52
Most things are good but it'd be nice if we could search for files.
New problem
by Dalton Ames on 2020/03/27 03:31
I have a text file in my Sync folder that I copy text from in order to paste it into certain fields I fill in frequently. The latest update has made it so that I cannot select text in this file any longer. Please fix this.
iOS 12.1 Search Crash
by WolfDog115 on 2020/01/16 15:51
Clicking the new search button instantly crashes the app to the home screen.
Love the privacy
by Joe45sp on 2019/01/20 00:06
Love the security and privacy. My only grudge is the background syncing of photos on the iPhone XS is not as great as other cloud storage providers. This app is great for my anti government and fourth amendment views.
Need iOS Shortcuts Integration
by SigmaSnake on 2019/04/17 17:29
I cannot complete a bunch of my workflows because Sync does not integrate with iOS Shortcuts. Please add this feature as soon as possible.
where is the inapp search?
by derdfog on 2019/04/02 03:05
where is the inapp search?Mega, Dropbox have this great feature, why not?
Crashes
by Joking45 on 2020/08/23 14:06
I have a brand new iPhone and in order to get the app to open I have to delete and reinstall it every single time. It’s crazy. Every other time it just crashes.
Great Product
by Sri303 on 2019/02/10 17:23
Simple, Reliable
Camera upload extremely unreliable
by Joel Schafer on 2019/01/19 18:51
It’s a complete mystery to me why it uploads sometimes and not others. It might work 50% of the time at best.
Picture preview doesn’t work
by sjwkim on 2017/12/03 17:27
Just another cloud service app that doesn’t work. Picture preview doesn’t work.
Cannot change email address.
by Mx9er on 2018/09/28 18:53
Email address used when setting up account cannot be changed.
Crashes now
by Veganscript on 2020/07/15 16:19
Worked before. Now crashes on startup
App crashes constantly
by JonathanCC on 2017/12/15 02:18
I love sync’s desktop app and website, but this app crashes whenever I try to download a file or open the vault or settings menu.
Camera upload doesn’t work. Buggy app.
by Yaz700 on 2019/11/16 02:52
This looks like something from 10 years ago. Very slow and very buggy.
Poor performance
by Paso_Bob on 2019/03/07 23:36
Sync as an application has no instructions, tutorials are not present. So far, it is a waste of time and effort
Share Broken
by Bobby T. on 2020/08/16 02:51
Whenever I use share and select a sync folder, after choosing Add I get an error message: Uploading Error Failed to get shared files. No item is shared. Followed the equivalent steps in dropbox which worked fine... This is a pain because I already removed dropbox from multiple devices after switching to Sync.
Search??
by Art321 on 2019/01/22 14:10
There is no way (or at least it’s hard to find) to search using their iOS app. This is not okay.
The app leaves a lot to be desired
by everyoneshoutsatme on 2020/03/06 21:43
Yes, I can see I have files saved. But seeing those files? Even thumbnails of those files? Forget about it.
Gigs of data? Good luck finding that file.
by TAW.Boston on 2018/03/16 16:38
No search function makes this app nearly worthless.
Rating Trends
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All Versions
3.0
327 total
 5
173
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62
Current Version (3.3.4)
4.0
287 total
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Version History
More...
Keyword Volume Hits KEI Rank
backup text messages
0.00
112
59
cloud softphone
22.00
62
mobile cloud storage
0.01
43
6
secure storage
0.00
38
2
share cloud
0.00
28
storrage inc
0.00
24
sync applink
280
10
ford sync 3
1.5 K
5
sync 3
8.86
5
1
samsung cloud
0.00
5
1
sync
21.26
5
Screenshots
Keyword Volume Hits KEI Rank
ford sync 3
1.5 K
125
6
sync applink
280
119
8
backup text messages
0.00
80
2
share cloud
0.00
47
2
cloud softphone
22.00
42
mobile cloud storage
0.01
39
2
storrage inc
0.00
24
secure storage
0.00
20
2
samsung cloud
0.00
10
sync 3
8.86
4
sync
21.26
1
Search Visibility
App name
sync - Secure cloud storage
Description
sync’s encrypted cloud storage keeps your files safe, secure and private. Access your files from all of your computers and devices easily, and share your files securely with anyone. Features: * Get 5 GB of secure cloud storage free * Access files stored on any computer or device, from your phone or tablet * Upload your photos and videos to sync * Send large files easily with links * Collaborate and share with teams through shared folders * Protect your files with built-in encryption and access controls How sync protects your privacy: sync's end-to-end encrypted cloud storage ensures that only you can access your data. We can't read your files - nor would we want to - ensuring that your documents, photos and videos are safeguarded from unauthorized access. We'd love your feedback! Contact us using the support link below.
Crashes
by Joking45 on 2020/08/23 14:06
I have a brand new iPhone and in order to get the app to open I have to delete and reinstall it every single time. It’s crazy. Every other time it just crashes.
If they can fix could be good
by Dima1967 on 2020/08/21 21:58
New to sync, but the iPhone app is too buggy. It randomly stops uploading even though conditions haven’t changed. And when I try to look at something I’ve uploaded (not opening it, just going to the folder) sync closes unexpectedly. I’ve tried closing and reopening the program. I’ve tried rebooting my phone. All to no avail. Since I just committed all of my storage to them, I’m really hoping they figure out what’s going on with this app.
Share Broken
by Bobby T. on 2020/08/16 02:51
Whenever I use share and select a sync folder, after choosing Add I get an error message: Uploading Error Failed to get shared files. No item is shared. Followed the equivalent steps in dropbox which worked fine... This is a pain because I already removed dropbox from multiple devices after switching to Sync.
Crashes now
by Veganscript on 2020/07/15 16:19
Worked before. Now crashes on startup
good but lacks features
by liuouou on 2020/06/26 14:22
because it uses the ios default file viewer
Known icon issue for months. Still no fix
by ChicagoJesse on 2020/05/20 21:05
I have no problem paying a subscription fee for a service that continuously improves. But I notified them months ago about the icon not being visible in the menu bar on Mac in light mode. They acknowledged the issue and said it would be fixed but when? I think I’m going to switch to pCloud unless this gets fixed soon. I liked to be able to verify that my docs are synced when I click save. If this review still stands, that means it's still unresolved.
Consistent issues
by PoopAppPOopApp on 2020/04/25 13:49
I’ve been using this app for about 8 months and while work. Outbid the time, there’s a number of time it will unlink saves file from my phone. I’ll either have to link them again or they show linking when I go to use them. Support is responsive but yet to resolve the issue.
Camera upload need support to vault directly
by chris1738281 on 2020/04/05 09:17
Camera upload can only upload to sync folder, and you have to manually move it to vault. This is tough, need support to upload to vault directly
New problem
by Dalton Ames on 2020/03/27 03:31
I have a text file in my Sync folder that I copy text from in order to paste it into certain fields I fill in frequently. The latest update has made it so that I cannot select text in this file any longer. Please fix this.
The app leaves a lot to be desired
by everyoneshoutsatme on 2020/03/06 21:43
Yes, I can see I have files saved. But seeing those files? Even thumbnails of those files? Forget about it.
App works as well as expected
by ThreesTrifecta on 2020/02/17 15:58
I use Sync on various devices so I don’t understand the negative reviews; I hope they will email the support team. I am a paying user on the 2TB plan and am looking to upgrade with Sync as needed in the future. The experience isn’t perfect but it is largely hassle-free. If you’re tired of other services and are looking for great pricing and privacy, look no further than Sync. You can store up to 4TB for $200 a year and 20TB with two accounts for $400. Great for data hoarders like myself.
RUN AWAY
by festatichiama on 2020/02/14 01:41
They have utterly destroyed our 7-year old file system. ZERO accountability and full of bugs. Constantly scrambling and deleting files, full of excuses. for instance if tou rename a big folder all the small files may get deleted, or, it might bring back old copies of all your files from months ago if you open up a conputer that hasnt been used in a while. FURIOUS AND SICK OF FIGHTING THEM. Devastated.
Unsupported file
by CANARY614 on 2020/01/21 21:43
Unable to open any photos I have uploaded
iOS 12.1 Search Crash
by WolfDog115 on 2020/01/16 15:51
Clicking the new search button instantly crashes the app to the home screen.
Useless on iOS 13
by wtangofoxtrot on 2019/12/16 02:35
Background photo sync of camera roll which is the main reason I use this app no longer works unless the app is open. Have been dealing with support for weeks now and they have no clue. The app also feels like something made by an intern for an older version of ios so it could be a lack of updates that is causing the break in functionality.
Need attention by the company
by goldenjoy on 2019/12/01 12:51
IPads and iOS is not this company’s focus at all, nor is usability. They play the “security” card as a reason for all the missing features. They have only done a single feature update in a year and it was a small viewing change! Nothing exciting. They have yet to even integrate some of the great feature of iOS 12, i.e. files app integration. Nothing for 13. They barely works with the files app built into iOS. You will usually find you have to open the app to make it usable. The offline files are often not offline and have to be redownloaded, I have run into this numerous times and reported it to no avail. If you view the version history you will see only bug fixes month after month, and this bug has existed for 2 years! You also can’t stream video’s from the app like ANY other file syncing software. You will have to download it outside the app to stream it to a appleTV or other device. Essentially anything modification or use of a file will require you to save it outside the app, locally or another sync app, and then put it back if you make any changes. This app is a shame, they could have good privacy and a good app, but they have decent privacy, which is not difficult to implement, and an awful user experience. They are not worth the money. Find another app, I am looking for one now after using them for over 2 years I have finally just given up hope they will get better.
The App Is Broken At The Moment
by Marvelmaz on 2019/11/30 17:37
The app has been broken since the last update. The screen isn't showing all of the files in the cloud because the top of the screen is slightly off screen towards the top. This also makes it so that I am unable to refresh the page by sliding the screen down with my thumb. This needs to be fixed.
App needs some work
by karmonkey on 2019/11/29 07:53
Listing directories and downloading files keeps getting slower and slower. In fact, I can’t even download anything at the moment. It just hangs forever on two iOS devices. Net connection is good. Sync between Macs seems fine. Seems isolated to the app. File integration on iOS is hit or miss between versions. Sometimes it works... other times it doesn’t. There are times where I’ve even lost data trying to save a document in Excel. I have to open a copy of the file in Excel, then copy it back to sync to be sure I’m losing any data. It’s really too bad, this service is otherwise awesome... it makes zero knowledge cloud storage very easy to use. I hope the mobile app gets fixed soon!
No Search Feature Still!!!!! 🤦‍♂️
by StretchSounds.com on 2019/11/25 23:12
Sooooooo I was waiting on waiting on the much needed search feature to be added thinking to myself they must have to add that as it’s basically like the most important feature needed because how else are you going to find something out of thousands of files, butttttt nopeeeee not yet and makes me think they aren’t going to add that!!!! 🤔 Love the APP but I cannot use the thing with no search feature!!!!! 🤢🤮 Seriously I have in one folder 3,645 pdf files and there is no way I can, when I need something, scroll through all to find what it need!!!! Please add the simple/much needed search feature for the love of &@$!!!!!!!! The APP would be that much more useful and to me, actually useful as I can’t use it now/yet!!!!!
what is this app anyway?
by Note_Luver on 2019/11/25 08:50
So I was wanting an app to store photos from my phone on to the cloud). Just like Mega, MediaFire, Deopbox etc. They tell you get “5gb free”. Either the app does not work or they are lying to you. I keep seeing some message about intakling the desktop app etc. why? I just want to upload photos from my phone—-THAT IS IT. as someone who has used virtually all the cloud storage apps...this one is the worst—as it does not work. Yes, I selected camera upload , all thAt. Complete waste of Time. P.s. you need to put an unsubscribe link in your emails else I will report you to every governing body I know of for violating Je CanSpam act.
Search Files
by ika1ka85 on 2019/11/22 17:52
Most things are good but it'd be nice if we could search for files.
Can’t log in app
by azielce on 2019/11/21 05:41
I can’t log in the app, but desktop/web browser is fine. Login for app says “a network error occurred”
Camera upload doesn’t work. Buggy app.
by Yaz700 on 2019/11/16 02:52
This looks like something from 10 years ago. Very slow and very buggy.
Looked Like A Promising Dropbox Replacement
by fugly_mofo on 2019/11/14 04:45
Dropbox can’t be trusted, so I came across Sync in my search for an alternative. It looks good on paper, and the design is clean and simple, fairly intuitive. However where it falls flat, and I mean dead flat, is I’ve had a couple instances of destructive data loss from sync failures (as in synchronization). Thank goodness I had those files backed up elsewhere, as they weren’t recoverable via Sync’s file recovery feature. Second, there is an arbitrary sharing limitation of the number of folders (not users, total folders) that can be involved in sharing with other users. So even if you share with a single other user, as soon as one of you creates more than a couple folders within a shared folder, those folders and all the files contained within are not shared. There’s not even a notification telling you why, so you’ll likely be frustrated trying to figure out what’s going wrong. This is plain stupidity by the company, because I was in the middle of converting my sixth friend/family member over to Sync from Dropbox when I discovered this limitation that renders the entire service useless to me. Since then not only have I not told anyone else about Sync, but I moved all 6 of those people back onto our shared Dropboxes (now using Cryptomator for sensitive files). Oh well, their loss.
Can’t Browse Files in List View
by therealrlh on 2019/08/07 17:42
Update: latest version fixed the bug I had written about. The app seems to do what you’d expect regarding viewing files that are synced on the cloud. One gripe is display of long file names. Most apps show the start and end of the file name with ... in the middle whereas Sync just truncates it with ... Seeing the last part of the file name is important to me. (The file name font could be slightly smaller too IMO.)
Very Disappointed
by Garro1 on 2019/06/20 23:47
I was planning on purchasing a subscription but I was EXTREMELY disappointed to find out that video files cannot be viewed in the app on my phone, tablet or the website. I was looking for a good service to back up files especially the tons of videos on my phone off my child. What is the use of this service if to see the videos u have to download them? The entire purpose of wanting to buy this was to free up space on my devices. I can view videos in the Google drive, Dropbox and pcloud app. Why wouldn't u have this feature? Smh
Great service with a few requests
by radloot on 2019/05/24 06:27
At this point I seriously don’t trust Google, Microsoft, etc. When I found out Google scanned gmail for keywords for advertising, that began my Google exodus (I think they stopped though, luckily). I also found out Microsoft OneDrive scans your photos to enforce strict regulation of what they consider ok or not. It’s like if you gave your neighbors keys to your house. They probably won’t go in, but they easily can. I don’t like living like that. So the only true way to feel safe with online storage is with an encrypted provider, ideally with no password recovery and two-factor authorization. SYNC is that service. Some things I’d like to see, though: 1. Continued improvement of fluidity of iOS app 2. A real image management integration/photo gallery with quick scroll 3. The ability to selectively sync folders on desktop (this would be AMAZING) 4. I choose open source when possible because the code is available to audit. I’d love to see Sync move into the open source, maybe with their desktop app Thank you for the service and keep up the great work!
Doesn’t even work
by ZeeroC0ol on 2019/05/02 03:54
The app doesn’t work. It doesn’t sync all folders or just sits there blank with a spinning logo not returning anything. It is rather so slow that it is unusable or it doesn’t work. Either way same end result. The sync.com web interface also does not work with chrome or safari on iOS so I effectively cannot access any of my files from a mobile device. Sync.com is a one trick pony in that it only does one thing really well. Using Mac OS X or windows to sync a folder as a cloud drive is all it can do. It doesn’t have a lot of standard features other cloud apps do like they ability keep files in the cloud to save hard drive space and download as needed.
Need iOS Shortcuts Integration
by SigmaSnake on 2019/04/17 17:29
I cannot complete a bunch of my workflows because Sync does not integrate with iOS Shortcuts. Please add this feature as soon as possible.
Great backup. Better Privacy.
by Buckeyeincbus on 2019/04/16 00:28
Migrating from a couple other back up file services. Great bang for the buck and less third party worries.
No search
by Ssssggggeeee on 2019/04/08 06:39
Good app but kind of slow and lacks file search. What are all these gigabytes of data worth if you can’t find what you’re looking for?
where is the inapp search?
by derdfog on 2019/04/02 03:05
where is the inapp search?Mega, Dropbox have this great feature, why not?
Verify email address?
by Swaggins666 on 2019/03/26 17:38
Says I have to verify my email address but there’s no email and no option to resend it
This is the real deal!
by Mr Othy on 2019/03/17 23:53
So much better than the competition. Left Dropbox after many years and not looking back. Fast response time when I did have questions with their tech support.
It’s just what I need thanks!😜
by D_Rios05 on 2019/03/08 05:28
Thanks
Poor performance
by Paso_Bob on 2019/03/07 23:36
Sync as an application has no instructions, tutorials are not present. So far, it is a waste of time and effort
Horrible
by NoToSync on 2019/03/02 18:40
This is the first-ever review I’ve written on Apple’ AppStore. In fact, this is the first time I’ve ever rated an app. Sync is AWFUL! We’ve had to delay a project for 5 DAYS because it took more than a day (often much longer) to upload files and it took as much time to delete them. Worse, different users would see different files for the same folder! How is this even feasible?! For our next project, we shall explore Box or some other conventional application. The pain we’ve experienced with Sync and absolute embarrassment it has caused us in the eyes of our client have been very unfortunate.
Great Product
by Sri303 on 2019/02/10 17:23
Simple, Reliable
Search??
by Art321 on 2019/01/22 14:10
There is no way (or at least it’s hard to find) to search using their iOS app. This is not okay.
Badness
by Mrgrimmthebam on 2019/01/20 03:58
I have tried in vain to upload files using the desktop website, and it is horrid and dysfunctional. Files upload much slower than other providers and transfers often break or present errors halfway through. I have had this service for a couple of months on a paid plan. I have a couple hundred gigabytes of data that have been waiting for months to upload to Sync. I have tried to upload to Sync using Sync’s website, desktop app, and (desperately) even mobile, and every single time it errors out. This has been done via different ISPs with speeds ranging up to 100+ MB/sec, yet everytime, upload speeds are painfully slow and the transfers error out. I agree with a previous reviewer’s sentiment that for all the features present, Sync really is not worth the pain inflicted. I have been giving them money for a months or three now, but if I cannot upload my data, the features this service provides are just useless.
Love the privacy
by Joe45sp on 2019/01/20 00:06
Love the security and privacy. My only grudge is the background syncing of photos on the iPhone XS is not as great as other cloud storage providers. This app is great for my anti government and fourth amendment views.
Camera upload extremely unreliable
by Joel Schafer on 2019/01/19 18:51
It’s a complete mystery to me why it uploads sometimes and not others. It might work 50% of the time at best.
Best so far
by MSKmom on 2018/12/30 20:02
I have used dropbox for many years, and it’s not that I dislike them I just didn’t like the price. I found sink and they seem to be just as good with a cheaper rate. I did not like that my computer was jamming up with all my files when I got dropbox specifically to store files safely off my computer. Their option for solving that problem would have cost me more money. With Sync, this option is already included in the lower price. I have been using Sync for about a month and so far I am perfectly happy.
Beautiful
by Ali_Zahir on 2018/12/10 23:33
The application is beautiful and wonderful but the worst thing is that it does not support play of videos without downloading and does not support 3D touch
Limited Selection
by 1Big8Poppa7 on 2018/12/04 01:06
I love Sync on PC but the app only allows me to select 10 files at a time. When you have 100 files to upload only 10 at a time is a total pain.
Works like a charm
by hehxhebdhz on 2018/11/25 15:37
Does everything that Dropbox does, but end to end encrypted. Does everything that Tresorit does, but with less fanfare, and for less than half of the price.
Love the service
by WeldeonDesignGroup on 2018/11/14 15:57
I love having all my data accessible on all my machines. Especially since I still use Win XP for CAD software and printing drivers.
Camera upload
by ekl370 on 2018/10/20 18:31
Uploaded to WHERE?
Needs the ability to stream and bug fixes
by santiagoiramirez on 2018/10/02 14:55
It would be great to stream videos instead of having to download the entire thing. Also, the app is constantly crashing when trying to view a photo. I almost regret this purchase. Not sure if the zero-knowledge encryption is even worth a subpar app. Desktop ui is subpar as well compared to competitors.
Cannot change email address.
by Mx9er on 2018/09/28 18:53
Email address used when setting up account cannot be changed.
I would trade my left Kidney for Sync
by RoyalScotGrey on 2018/09/21 19:51
I love this app/service. It is the only end-to-end encrypted, convenient, amazingly designed and organized storage app out there- I don’t trust Google or Apple to store my data and keep it safe from hackers, law enforcement or advertisers. I’m a 20-year-old college student and it integrates perfectly into my life. If you guys send me a t-shirt I’ll rep it
Doesn’t work
by ChrisH3748462848910 on 2018/07/27 16:46
Fails at the most basic functionality: It doesn’t show files from sync.com/desktop app.
Very pleased.
by Realist925 on 2018/07/03 21:13
I trialed this app as well as 3 of their top competitors. Ultimately I ended up paying for a year of sync.com. So far I have been very pleased with this app. Many of the complaints I read, I have not incurred. Some of them may have been addressed, others aren't necessarily valid. I admit there's a lot of features that could be added, but of the most vital that I searched for in an app with end to end encryption, this hits the nail on the head. I see a lot of comparisons with Google Drive and Dropbox. It isn't fair to compare an end to end encryption app to one that is only server side encrypted. The nature of the security adds additional layers of complexity that doesn't allow some of the features requested without minimizing security to some degree. Here is my experience with some of the common complaints. File Management Features missing - This is true but I've noticed since I started my trial they've added the ability to delete files within the app. Picture Preview - Zero issues with this and part of the reason I choose sync.com. 3 of their biggest end to end encryption competitors do not have thumbnail previews. That's a no go for me as it makes organizing files a headache. Crashes - Zero issues with this. No Search - this is true. I would like to see a search feature. I understand that with end to end encryption, indexing is difficult so it makes implementing an efficient search difficult. This however for me is a low priority. I'm a bit OCD about organizing my folders so I can find most things easily. Reduced Image Quality - I don't quite understand this one. The Preview thumbnails are indeed reduced quality, primarily to save bandwidth and increase loading speed. If you download the actual file the quality is maintained. One feature I'd love to see is the ability to set download limits and disable downloads on a folder level for all of its contents, rather than on a single file. All in all, I'm pleased. Keep up the great work and keep the updates coming!
Gigs of data? Good luck finding that file.
by TAW.Boston on 2018/03/16 16:38
No search function makes this app nearly worthless.
Made duplicates of all my data on my phone
by G.Jungers on 2018/02/28 13:50
This happened to me with MEGA too and I don’t know how to fix it, but when I start uploading photos/videos, it copies the data and stores it on my phone. I can see all the files on the website, but I have no idea why it duplicates everything taking up unnecessary space on my phone. In my opinion, completely defeats the purpose of the app.
App force closes at launch
by Nuolan on 2018/01/09 10:12
Useless at the moment.
Hooray for Files app support!
by mtexte on 2018/01/02 21:34
Hooray for Files app support! Sync works great, and keeps files private while still allowing sharing. It's next-generation file sharing.
Reduced image quality
by Apptest368(39(-@ on 2017/12/17 06:25
I can never get that image quality back now. Terrible
App crashes constantly
by JonathanCC on 2017/12/15 02:18
I love sync’s desktop app and website, but this app crashes whenever I try to download a file or open the vault or settings menu.
Need work but getting there
by RobA1701 on 2017/12/04 04:48
The app is missing a lot of file management functionality. You cannot move or rename files. There is no direct integration with the Files app yet. Also, there is no search functionality. This app lags behind its biggest competitors in these areas. I hope they are soon addressed.
Picture preview doesn’t work
by sjwkim on 2017/12/03 17:27
Just another cloud service app that doesn’t work. Picture preview doesn’t work.
Secure, Fast, Easy to Use - GREAT PRICING
by Zhabra on 2017/09/08 13:30
I have gone through my first year of using this app on; Android, Apple and Windows devices. I stumbled upon it searching for a cost effective, easy to use and secure storage alternatives to Google, DropBox and other online storage providers. The app completely replaces iCloud with more storage for less. $50 a year for 500 gig!!!! I find going from my Windows work computer to my home Mac to my Samsung Tablet where I shoot drone footage to my iPhone to watch them- 100% consistent available and so simple to use. Save a doc at work, open it anywhere on almost anything. I'm also an avid Linux user but there currently isn't a means other than a browser to reach my files. Someday maybe.
A good first effort, but fails in the updates
by kwmatley on 2017/09/04 04:04
Well I've been pretty happy with Sync, despite the lack of a search function. They have explained to me that a search function would not work with their encryption, but that really makes no sense to me because when the app is open the names of the files in my vault are not encrypted. At any rate, the completely lame description of the last two updates makes me think that they are no longer serious about providing a functional app so I guess I need to start searching for a replacement Well after the long wait it's finally here. The app is easy to use and, so far syncs flawlessly. The only complaints I have are that it doesn't have a search function and it is almost impossible to find in the App Store. Sync is really an unfortunate name for an app because no matter how you search you get over two thousand hits.
Much better!
by Jon shamalalalon on 2017/09/02 04:02
This update has improved the photo upload capabilities immensely. It used to be very unreliable and slow for me. With that said, I have to say "All new version" is probably the worst changelog I've ever seen on this App Store. Especially for a jump from 1.x to 2.0. Edit: 2.0.1 now says "All new app." The verbiage in these change logs are riveting.
This app is terrible
by Yipser on 2017/08/01 03:36
The app freezes about every 3rd tap. Doesn't matter what I do. Completely useless and buggy on an iPhone 5se with iOS 10. The cloud service seems one. It this app is a sham(e).
Great service, app gives me pause
by Sickpg7 on 2017/07/19 22:10
9 months since the last update. Not sure about making a purchase UPDATE: six months later I still can't get customer service to give me any info regarding when an update may occur. This is not something that a startup can afford to do in the tech world.
Performance is too low...
by GFRITH93 on 2017/06/28 04:03
I have an iPhone SE! It's like the 6S performance.. So, it's very fast... But your app it's working too looooow! Please fix that and everything is gonna be awesome! Best regards! Have a good one!
No app updates in over a year??
by Mmmm...mmm on 2017/06/27 01:35
Was thinking of getting sync - but not after noticing they Never update the app
Please tech support update Sync!!!
by soninix on 2017/06/23 07:00
The APP needs a major update asap. It's hard to sync from iphone and very slow to open folders, images, files.... Are you planing on updating this APP anytime soon?
Needs a lot of work
by Cap3512 on 2017/06/21 13:07
The app is lacking a ton of simple features. There is no way to search or jump to file names by letter. If you select a file by accident, when you go back it starts at the top not where you left off. No integration with the IOS. Really hoping they are working on integration with IOS 11 files so I can access my files on mobile devices, because right now I don't feel like I do.
Currently, this app is pretty much unusable. Hope they update soon.
by JJQBRC on 2017/06/16 00:59
As of June 2017, if you have the most updated iOS, this isn't going to work well. It pauses, crashes, and I can't ever access the picture option (just crashes to home screen). Really hope the update this. Hasn't done so since May 2016.
Please update!
by akrampearl on 2017/05/17 18:29
I really like this service and it's privacy features but now it has been more than a year since its last update. Please fix the bugs and bring new features.
Can't sign in
by SHMD99 on 2017/04/18 00:53
I installed the iMac application and uploaded some files. I the downloaded the iOS app but it refused to accept my email and password; I even copied the password from the iMac to my phone but no luck. Uninstalling and going back to SpiderOak :-(
Files don't show in app
by Nickname94756 on 2017/03/23 22:43
The ios app is not letting me copy videos to the vlc app.
Far from ready
by Akace on 2017/03/21 21:40
Not ready for prime time at all. App way out of date and missing a lot of functions. Been asking for almost a year and always told update is in process. Obviously mobile support is not in the plans. Do not recommend if wanting to use and sync on mobile
Too slow needs more features
by Mecookcpa on 2017/01/08 04:13
I switched from Dropbox. Dropbox app is much faster and more robust. Sync is better on desktop. Need app to work better. Please work on it.
Great for my small business.
by MassNative on 2016/12/12 03:02
I've had DropBox for a couple of years now and have always liked it. I needed a solution for file sharing that could beat DropBox's price and still have top notch features and security. As I added more employees I wanted to hold off on getting a dedicated server but still have control of master forms, etc. DropBox was a flat 5 licenses to buy per year. Over $700! Sync can add a per-license per-year as needed. About $100+ ! Functionality: hands down it has been great. Smooth and secure. We use Macs and there has been no issues. We love the Vault feature which saves us from choosing which files should, or should not, sync with each desktop or laptop. My only gripe is the mobile app. Veeeery slooow. I appreciate that there is a lot of data in the cloud, however, a simple "busy wheel" or something would help us see there is something going on in the interim. We press the file name, arrow, or anything just to get some response. Nothing. Items do eventually come up, but it was painful getting there. Please fix! Other than that, love the beginnings of what you have. Cheers!
App needs a lot of work
by rp4th3win on 2016/10/05 02:53
App lacks many of the basic features that the Dropbox app does. Get it together Sync!
No off-line support
by RedrumRedrum on 2016/09/09 20:42
Lack of off-line support (persistent cache) makes Sync completely useless. Also, lacking preview of plain-text files is aggrevating.
Slow slow slow uploads
by Iamvpn on 2016/08/12 00:24
Unreliable and slow uploads. I paused this and did the same with Google photos and my 3gb data was uploaded in under 40 minutes. With sync, I'm in hour 8 and still a long way to go. They have great desktop app but iPhone app lacks basic modern appicate!!
Can't save files offline - what's the point?
by Non_player on 2016/08/01 15:55
I've been running a trial of this service to function as the "Dropbox alternative" that their website proclaims them to be. This mobile app needs a LOT of work before it comes anywhere close to that, sadly. First and foremost: no offline saving! That's the entire point of having a mobile app in the first place. Sync makes you re-download the files _every time_ you wish to access them, which means you can't use them at all when offline. Without offline saving, there is no actual "sync" happening in the first place, it's just a temporary download that goes away as soon as you're done with it.
Just what I have been looking for
by TOR81 on 2016/05/06 21:44
End to end encryption. 2-Factor authentication for web login. Works like a charm. I do like the facility to move sync’d data to an online vault, the size of which is incl with your overall data allowance effectively removing the files from the sync and freeing up space on my Mac. When accessing from the iPhone remember that login name must be in lower case.
Not good
by tewe13 on 2016/04/23 11:57
How do you publish an update that finally enables uploading from within the app but not have an option to share a file or folder? Makes no sense.
Background Photo Uploading Woes
by JP31980 on 2016/02/28 02:33
Love the concept and the service overall but the mobile app has issues with background photo uploading. It does not work reliably (an unnamed competitor sync service offers geo fencing and is more reliable with this feature). Hope it gets fixed soon as it's been reported since Nov.
Agh!!
by Supercalafragalisticsss on 2016/02/22 01:51
So far the app is very laggy, and glitchy. When I click the options for enable, disable, or upload picture with wifi only it freezes, and selects all the options. Also, after a few minutes of uploading pictures it stopped and is now saying I need to remove 100mb of space before continuing? Why does it require space since it's supposed to be uploading these pictures to a cloud type storage? I hope it gets better because I was so excited to find this...
Needs more app integration
by PCLoadLetter79 on 2016/01/25 04:20
I can't open .psafe3 files in pwSafe from this app, and it makes me sad.
Not bad. Missing one key feature for me.
by deansouthpaw on 2015/11/09 22:15
App is pretty straightforward and intuitive. I REALLY wish the developers would make it possible to save audio files into your vault, e.g., receiving an audio clip in an email, click and hold, then select the app to save in. Box already does this and I use this feature on a weekly basis.
Room for improvement
by Lutrasimilis on 2015/10/08 20:19
I want to switch to this from Dropbox when the yearly commitment is due next year. Dropbox iOS app is a terrible storage sucker, not even mentioning security. After only 3 days of trial, I am general happy with Sync but there is a critical functionality flaw in the iOS app. Can you guy add a way to select multiple file for batch upload? If I snap 50 picture on my daughters birthday party, I don't want to repeat the uploading selection one by one for 50 times!
Log out feature?
by locopirate on 2015/07/19 13:40
Please add a log out feature. The app must be deleted and reinstalled to access a different account.
No search option
by Equitix on 2015/06/01 21:27
It's a mobile world!!! You created an app to manage files without a "search" option. It's like having a car with no steering wheel. But it's fast and for those who are just looking for a backup option this is it.
Won't log in
by il papa grande on 2015/04/05 09:07
I keep getting wrong username/password and won't let me log into my account.
Needs update
by catalony1 on 2015/03/18 22:21
The cloud service offered by Sync is fantastic. Its the best, simple to use, and securest service out there but it needs an update. 1-It needs to be optimised for iPhone 6. 2-it needs to be able to sync in the background. 3-password protection.
太简陋了
by rhocary on 2014/11/04 18:31
开发周期那么长,却是这么一个半成品,令人失望。
Solid Start
by mojodean on 2014/10/24 09:56
They have done a fine job rolling out a fully functional version of their cloud based backup service. The UI could use some tweaking and I would like to see some effort put toward other features via mobile rather than simply camera roll backup and file access.
Can’t Browse Files in List View
by therealrlh on 2019/08/07 17:42
Update: latest version fixed the bug I had written about. The app seems to do what you’d expect regarding viewing files that are synced on the cloud. One gripe is display of long file names. Most apps show the start and end of the file name with ... in the middle whereas Sync just truncates it with ... Seeing the last part of the file name is important to me. (The file name font could be slightly smaller too IMO.)
Need attention by the company
by goldenjoy on 2019/12/01 12:51
IPads and iOS is not this company’s focus at all, nor is usability. They play the “security” card as a reason for all the missing features. They have only done a single feature update in a year and it was a small viewing change! Nothing exciting. They have yet to even integrate some of the great feature of iOS 12, i.e. files app integration. Nothing for 13. They barely works with the files app built into iOS. You will usually find you have to open the app to make it usable. The offline files are often not offline and have to be redownloaded, I have run into this numerous times and reported it to no avail. If you view the version history you will see only bug fixes month after month, and this bug has existed for 2 years! You also can’t stream video’s from the app like ANY other file syncing software. You will have to download it outside the app to stream it to a appleTV or other device. Essentially anything modification or use of a file will require you to save it outside the app, locally or another sync app, and then put it back if you make any changes. This app is a shame, they could have good privacy and a good app, but they have decent privacy, which is not difficult to implement, and an awful user experience. They are not worth the money. Find another app, I am looking for one now after using them for over 2 years I have finally just given up hope they will get better.
Looked Like A Promising Dropbox Replacement
by fugly_mofo on 2019/11/14 04:45
Dropbox can’t be trusted, so I came across Sync in my search for an alternative. It looks good on paper, and the design is clean and simple, fairly intuitive. However where it falls flat, and I mean dead flat, is I’ve had a couple instances of destructive data loss from sync failures (as in synchronization). Thank goodness I had those files backed up elsewhere, as they weren’t recoverable via Sync’s file recovery feature. Second, there is an arbitrary sharing limitation of the number of folders (not users, total folders) that can be involved in sharing with other users. So even if you share with a single other user, as soon as one of you creates more than a couple folders within a shared folder, those folders and all the files contained within are not shared. There’s not even a notification telling you why, so you’ll likely be frustrated trying to figure out what’s going wrong. This is plain stupidity by the company, because I was in the middle of converting my sixth friend/family member over to Sync from Dropbox when I discovered this limitation that renders the entire service useless to me. Since then not only have I not told anyone else about Sync, but I moved all 6 of those people back onto our shared Dropboxes (now using Cryptomator for sensitive files). Oh well, their loss.
Badness
by Mrgrimmthebam on 2019/01/20 03:58
I have tried in vain to upload files using the desktop website, and it is horrid and dysfunctional. Files upload much slower than other providers and transfers often break or present errors halfway through. I have had this service for a couple of months on a paid plan. I have a couple hundred gigabytes of data that have been waiting for months to upload to Sync. I have tried to upload to Sync using Sync’s website, desktop app, and (desperately) even mobile, and every single time it errors out. This has been done via different ISPs with speeds ranging up to 100+ MB/sec, yet everytime, upload speeds are painfully slow and the transfers error out. I agree with a previous reviewer’s sentiment that for all the features present, Sync really is not worth the pain inflicted. I have been giving them money for a months or three now, but if I cannot upload my data, the features this service provides are just useless.
App needs some work
by karmonkey on 2019/11/29 07:53
Listing directories and downloading files keeps getting slower and slower. In fact, I can’t even download anything at the moment. It just hangs forever on two iOS devices. Net connection is good. Sync between Macs seems fine. Seems isolated to the app. File integration on iOS is hit or miss between versions. Sometimes it works... other times it doesn’t. There are times where I’ve even lost data trying to save a document in Excel. I have to open a copy of the file in Excel, then copy it back to sync to be sure I’m losing any data. It’s really too bad, this service is otherwise awesome... it makes zero knowledge cloud storage very easy to use. I hope the mobile app gets fixed soon!
Best so far
by MSKmom on 2018/12/30 20:02
I have used dropbox for many years, and it’s not that I dislike them I just didn’t like the price. I found sink and they seem to be just as good with a cheaper rate. I did not like that my computer was jamming up with all my files when I got dropbox specifically to store files safely off my computer. Their option for solving that problem would have cost me more money. With Sync, this option is already included in the lower price. I have been using Sync for about a month and so far I am perfectly happy.
App works as well as expected
by ThreesTrifecta on 2020/02/17 15:58
I use Sync on various devices so I don’t understand the negative reviews; I hope they will email the support team. I am a paying user on the 2TB plan and am looking to upgrade with Sync as needed in the future. The experience isn’t perfect but it is largely hassle-free. If you’re tired of other services and are looking for great pricing and privacy, look no further than Sync. You can store up to 4TB for $200 a year and 20TB with two accounts for $400. Great for data hoarders like myself.
Beautiful
by Ali_Zahir on 2018/12/10 23:33
The application is beautiful and wonderful but the worst thing is that it does not support play of videos without downloading and does not support 3D touch
Very Disappointed
by Garro1 on 2019/06/20 23:47
I was planning on purchasing a subscription but I was EXTREMELY disappointed to find out that video files cannot be viewed in the app on my phone, tablet or the website. I was looking for a good service to back up files especially the tons of videos on my phone off my child. What is the use of this service if to see the videos u have to download them? The entire purpose of wanting to buy this was to free up space on my devices. I can view videos in the Google drive, Dropbox and pcloud app. Why wouldn't u have this feature? Smh
I would trade my left Kidney for Sync
by RoyalScotGrey on 2018/09/21 19:51
I love this app/service. It is the only end-to-end encrypted, convenient, amazingly designed and organized storage app out there- I don’t trust Google or Apple to store my data and keep it safe from hackers, law enforcement or advertisers. I’m a 20-year-old college student and it integrates perfectly into my life. If you guys send me a t-shirt I’ll rep it
If they can fix could be good
by Dima1967 on 2020/08/21 21:58
New to sync, but the iPhone app is too buggy. It randomly stops uploading even though conditions haven’t changed. And when I try to look at something I’ve uploaded (not opening it, just going to the folder) sync closes unexpectedly. I’ve tried closing and reopening the program. I’ve tried rebooting my phone. All to no avail. Since I just committed all of my storage to them, I’m really hoping they figure out what’s going on with this app.
Known icon issue for months. Still no fix
by ChicagoJesse on 2020/05/20 21:05
I have no problem paying a subscription fee for a service that continuously improves. But I notified them months ago about the icon not being visible in the menu bar on Mac in light mode. They acknowledged the issue and said it would be fixed but when? I think I’m going to switch to pCloud unless this gets fixed soon. I liked to be able to verify that my docs are synced when I click save. If this review still stands, that means it's still unresolved.
No Search Feature Still!!!!! 🤦‍♂️
by StretchSounds.com on 2019/11/25 23:12
Sooooooo I was waiting on waiting on the much needed search feature to be added thinking to myself they must have to add that as it’s basically like the most important feature needed because how else are you going to find something out of thousands of files, butttttt nopeeeee not yet and makes me think they aren’t going to add that!!!! 🤔 Love the APP but I cannot use the thing with no search feature!!!!! 🤢🤮 Seriously I have in one folder 3,645 pdf files and there is no way I can, when I need something, scroll through all to find what it need!!!! Please add the simple/much needed search feature for the love of &@$!!!!!!!! The APP would be that much more useful and to me, actually useful as I can’t use it now/yet!!!!!
Needs the ability to stream and bug fixes
by santiagoiramirez on 2018/10/02 14:55
It would be great to stream videos instead of having to download the entire thing. Also, the app is constantly crashing when trying to view a photo. I almost regret this purchase. Not sure if the zero-knowledge encryption is even worth a subpar app. Desktop ui is subpar as well compared to competitors.
This is the real deal!
by Mr Othy on 2019/03/17 23:53
So much better than the competition. Left Dropbox after many years and not looking back. Fast response time when I did have questions with their tech support.
Useless on iOS 13
by wtangofoxtrot on 2019/12/16 02:35
Background photo sync of camera roll which is the main reason I use this app no longer works unless the app is open. Have been dealing with support for weeks now and they have no clue. The app also feels like something made by an intern for an older version of ios so it could be a lack of updates that is causing the break in functionality.
Works like a charm
by hehxhebdhz on 2018/11/25 15:37
Does everything that Dropbox does, but end to end encrypted. Does everything that Tresorit does, but with less fanfare, and for less than half of the price.
Made duplicates of all my data on my phone
by G.Jungers on 2018/02/28 13:50
This happened to me with MEGA too and I don’t know how to fix it, but when I start uploading photos/videos, it copies the data and stores it on my phone. I can see all the files on the website, but I have no idea why it duplicates everything taking up unnecessary space on my phone. In my opinion, completely defeats the purpose of the app.
Need work but getting there
by RobA1701 on 2017/12/04 04:48
The app is missing a lot of file management functionality. You cannot move or rename files. There is no direct integration with the Files app yet. Also, there is no search functionality. This app lags behind its biggest competitors in these areas. I hope they are soon addressed.
The App Is Broken At The Moment
by Marvelmaz on 2019/11/30 17:37
The app has been broken since the last update. The screen isn't showing all of the files in the cloud because the top of the screen is slightly off screen towards the top. This also makes it so that I am unable to refresh the page by sliding the screen down with my thumb. This needs to be fixed.
RUN AWAY
by festatichiama on 2020/02/14 01:41
They have utterly destroyed our 7-year old file system. ZERO accountability and full of bugs. Constantly scrambling and deleting files, full of excuses. for instance if tou rename a big folder all the small files may get deleted, or, it might bring back old copies of all your files from months ago if you open up a conputer that hasnt been used in a while. FURIOUS AND SICK OF FIGHTING THEM. Devastated.
Consistent issues
by PoopAppPOopApp on 2020/04/25 13:49
I’ve been using this app for about 8 months and while work. Outbid the time, there’s a number of time it will unlink saves file from my phone. I’ll either have to link them again or they show linking when I go to use them. Support is responsive but yet to resolve the issue.
Hooray for Files app support!
by mtexte on 2018/01/02 21:34
Hooray for Files app support! Sync works great, and keeps files private while still allowing sharing. It's next-generation file sharing.
what is this app anyway?
by Note_Luver on 2019/11/25 08:50
So I was wanting an app to store photos from my phone on to the cloud). Just like Mega, MediaFire, Deopbox etc. They tell you get “5gb free”. Either the app does not work or they are lying to you. I keep seeing some message about intakling the desktop app etc. why? I just want to upload photos from my phone—-THAT IS IT. as someone who has used virtually all the cloud storage apps...this one is the worst—as it does not work. Yes, I selected camera upload , all thAt. Complete waste of Time. P.s. you need to put an unsubscribe link in your emails else I will report you to every governing body I know of for violating Je CanSpam act.
Love the service
by WeldeonDesignGroup on 2018/11/14 15:57
I love having all my data accessible on all my machines. Especially since I still use Win XP for CAD software and printing drivers.
Camera upload need support to vault directly
by chris1738281 on 2020/04/05 09:17
Camera upload can only upload to sync folder, and you have to manually move it to vault. This is tough, need support to upload to vault directly
Horrible
by NoToSync on 2019/03/02 18:40
This is the first-ever review I’ve written on Apple’ AppStore. In fact, this is the first time I’ve ever rated an app. Sync is AWFUL! We’ve had to delay a project for 5 DAYS because it took more than a day (often much longer) to upload files and it took as much time to delete them. Worse, different users would see different files for the same folder! How is this even feasible?! For our next project, we shall explore Box or some other conventional application. The pain we’ve experienced with Sync and absolute embarrassment it has caused us in the eyes of our client have been very unfortunate.
Great backup. Better Privacy.
by Buckeyeincbus on 2019/04/16 00:28
Migrating from a couple other back up file services. Great bang for the buck and less third party worries.
Limited Selection
by 1Big8Poppa7 on 2018/12/04 01:06
I love Sync on PC but the app only allows me to select 10 files at a time. When you have 100 files to upload only 10 at a time is a total pain.
No search
by Ssssggggeeee on 2019/04/08 06:39
Good app but kind of slow and lacks file search. What are all these gigabytes of data worth if you can’t find what you’re looking for?
Search Files
by ika1ka85 on 2019/11/22 17:52
Most things are good but it'd be nice if we could search for files.
New problem
by Dalton Ames on 2020/03/27 03:31
I have a text file in my Sync folder that I copy text from in order to paste it into certain fields I fill in frequently. The latest update has made it so that I cannot select text in this file any longer. Please fix this.
iOS 12.1 Search Crash
by WolfDog115 on 2020/01/16 15:51
Clicking the new search button instantly crashes the app to the home screen.
Love the privacy
by Joe45sp on 2019/01/20 00:06
Love the security and privacy. My only grudge is the background syncing of photos on the iPhone XS is not as great as other cloud storage providers. This app is great for my anti government and fourth amendment views.
Need iOS Shortcuts Integration
by SigmaSnake on 2019/04/17 17:29
I cannot complete a bunch of my workflows because Sync does not integrate with iOS Shortcuts. Please add this feature as soon as possible.
where is the inapp search?
by derdfog on 2019/04/02 03:05
where is the inapp search?Mega, Dropbox have this great feature, why not?
Crashes
by Joking45 on 2020/08/23 14:06
I have a brand new iPhone and in order to get the app to open I have to delete and reinstall it every single time. It’s crazy. Every other time it just crashes.
Great Product
by Sri303 on 2019/02/10 17:23
Simple, Reliable
Camera upload extremely unreliable
by Joel Schafer on 2019/01/19 18:51
It’s a complete mystery to me why it uploads sometimes and not others. It might work 50% of the time at best.
Picture preview doesn’t work
by sjwkim on 2017/12/03 17:27
Just another cloud service app that doesn’t work. Picture preview doesn’t work.
Cannot change email address.
by Mx9er on 2018/09/28 18:53
Email address used when setting up account cannot be changed.
Crashes now
by Veganscript on 2020/07/15 16:19
Worked before. Now crashes on startup
App crashes constantly
by JonathanCC on 2017/12/15 02:18
I love sync’s desktop app and website, but this app crashes whenever I try to download a file or open the vault or settings menu.
Camera upload doesn’t work. Buggy app.
by Yaz700 on 2019/11/16 02:52
This looks like something from 10 years ago. Very slow and very buggy.
Poor performance
by Paso_Bob on 2019/03/07 23:36
Sync as an application has no instructions, tutorials are not present. So far, it is a waste of time and effort
Share Broken
by Bobby T. on 2020/08/16 02:51
Whenever I use share and select a sync folder, after choosing Add I get an error message: Uploading Error Failed to get shared files. No item is shared. Followed the equivalent steps in dropbox which worked fine... This is a pain because I already removed dropbox from multiple devices after switching to Sync.
Search??
by Art321 on 2019/01/22 14:10
There is no way (or at least it’s hard to find) to search using their iOS app. This is not okay.
The app leaves a lot to be desired
by everyoneshoutsatme on 2020/03/06 21:43
Yes, I can see I have files saved. But seeing those files? Even thumbnails of those files? Forget about it.
Gigs of data? Good luck finding that file.
by TAW.Boston on 2018/03/16 16:38
No search function makes this app nearly worthless.
Rating Trends
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All Versions
3.0
327 total
 5
173
 4
40
 3
23
 2
29
 1
62
Current Version (3.3.4)
4.0
287 total
 5
164
 4
38
 3
19
 2
18
 1
48
Version History
More...
Keyword Volume Hits KEI Rank
ford sync 3
1.5 K
125
6
sync applink
280
119
8
backup text messages
0.00
80
2
share cloud
0.00
47
2
cloud softphone
22.00
42
mobile cloud storage
0.01
39
2
storrage inc
0.00
24
secure storage
0.00
20
2
samsung cloud
0.00
10
sync 3
8.86
4
sync
21.26
1