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mobile passport enables U.S. citizens & Canadian visitors to save time during the entry process at 29 major U.S. airports & cruise ports! Securely submit your passport and customs declaration form and access designated express lanes in the inspection area. ***Now available from mobile passport*** mobile passport plus ($14.99 annually) provides even greater convenience with a digital scanner and secure storage of passports in preparation for your next trip. Payment will be charged to your Apple ID account upon confirmation of purchase. Subscription automatically renews, unless auto-renew is turned off no later than 24 hours before the end of the current period. Account will be charged for renewal within 24 hours prior to the end of the current period and will identify the cost of the renewal. Subscriptions and auto-renewal can be managed/turned off in the App Store settings. Any unused portion of a free trial period, if offered, will be forfeited if you purchase a subscription to the app. Terms of Use: https://www.mobilepassport.us/terms Privacy Policy: https://www.mobilepassport.us/privacy “…the entire process is worlds faster than the other options!” - Forbes “…a huge time saver for regular international travelers.” - Lonely Planet “mobile passport is still the quickest way to get through customs” - Condé Nast How it works: 1. Download the app, no pre-approval or interview needed! 2. Complete passport profiles in the app. If using mobile passport plus, you may scan and store your passports before your trip. 3. UPON ARRIVAL turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone. Submit passports and customs declaration forms in the app. 4. U.S. Customs and Border Protection (CBP) will send you a digital receipt in the form of an encrypted QR code after they have reviewed your submission, which will expire after four (4) hours. 5. Bypass the regular lines and follow the signs for the mobile passport Control express lane. 6. Show your physical passports and QR code receipts, and briefly talk to a CBP officer. Notes: ***mobile passport IS NOT A REPLACEMENT FOR YOUR PASSPORT. YOU MUST CARRY YOUR PHYSICAL PASSPORT.*** Group submissions may be made on one mobile device for all family members of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). Do not use the mobile passport app and Global Entry interchangeably for the same inspection process. If you have both programs, wait until your arrival in inspection area so you can determine the shortest lane (which may vary depending on the port and time of day) and decide whether to make a submission on the mobile passport app at that time. mobile passport can be used at the following airports: - Atlanta Hartsfield-Jackson (ATL) - Baltimore-Washington (BWI) - Boston Logan (BOS) - Chicago O’Hare (ORD) - Dallas Fort Worth (DFW) - Denver (DEN) - Fort Lauderdale-Hollywood (FLL) - Houston George Bush Intercontinental (IAH) - Houston William P. Hobby (HOU) - Los Angeles (LAX) - Miami (MIA) - Minneapolis Saint Paul (MSP) - New York John F. Kennedy (JFK) - Newark Liberty (EWR) - Orlando (MCO) - Philadelphia (PHL) - Phoenix Sky Harbor (PHX) - Pittsburgh (PIT) - Portland (PDX) - Raleigh Durham (RDU) - Sacramento (SMF) - San Diego (SAN) - San Francisco (SFO) - San José Mineta (SJC) - Seattle-Tacoma (SEA) - Tampa (TPA) and can be used at the following cruise ports: - Port Miami (MSE) - Fort Lauderdale, Port Everglades (PEV) - Port West Palm Beach (WPB)
Update turned an ok tool into a money grab
by Jadventure on 2019/06/17 18:55
Stripped good features from the free version. Given the limited benefit, not worth it. No longer recommend.
Best app ever!
by 7905678 on 2019/06/17 18:54
I saved probably an hour and a half using this app. I kind of hope other people don’t discover it.
Comig home through Minneapolis passport control
by dogboagain on 2019/06/17 18:50
Traveling back to U. S.from Africa with a tour group of 40, those three with government issued Global Entry pass (which is an involved, expensive process to get) and my wife and I with only our Mobile Pass skipped a very long line, and processed through in just minutes, while the rest of our group took at least 30 minutes or more to process. It really worked.
Fast & Easy
by Tampsy1234 on 2019/06/17 18:48
It was fast process it’s best to get the app
Much Faster
by Traveling Hookdrver on 2019/06/17 18:34
Didn’t have to use the kiosk going through the CBP system at ATL. Certainly faster.
Less than five minutes to navigate through immigration
by PouletRotis on 2019/06/17 18:28
Using Mobile Passport is like time traveling to the future. A+++ will use again.
Disappointing update
by flyguy03 on 2019/06/17 18:27
It’s unfortunate that the latest update means you have to pay up to keep your passport info saved. Lame.
Kate travel from Italy back to US - first international trip
by kate trail blazer on 2019/06/17 17:52
This app allowed for a less than 2 minute walk through customs at JFK airport while there were hundreds of people waiting in the traditional lines. Fabulous experience!
Greed at its finest.
by angryy88 on 2019/06/17 17:52
Used this app for nearly 3 years and because it was decided you’ll make people pay, all information was forced to be deleted or pay up. See ya.
Line was to long
by Bembona on 2019/06/17 17:43
No. I did not saved time
Unable to use mobile pass
by ChMouli on 2019/06/17 17:36
I was able to use the app for Mobile Pass. Unfortunately there were system issues, so had to fill a paper form thru immigration.
Mobile Pass
by Travler23 on 2019/06/17 17:35
Smoothly passed. Didn’t wait at all.
Amazing Time Saver
by momcubed2005 on 2019/06/17 17:32
We breezed through the customs line on our recent trip, bypassing hundreds of people waiting for the agents. Wow!!
Saved me about 70 minutes in line at JFK.
by E T Gray Jr on 2019/06/17 17:25
AND it was faster (from what I could tell) then the Global Entry Line as well. Brilliant app.
Yes I love it
by Nolberto Emilio on 2019/06/17 16:42
Yes I love it
Friends vs us
by Ml_kkkk on 2019/06/17 16:27
Me and my family used the app while out friends did not. We made it through customs in about two minutes compared to our friends taking about an hour
Time saver!!
by KRPPortland on 2019/06/17 16:15
I just got back from an overseas vacation with a tour group and I got through customs 45 minutes faster than the rest of my group. This app is a must have for anyone traveling internationally.
Completely useless.
by tstewy18 on 2019/06/17 16:09
Useless!!! So first, I tried the feee version as we don’t travel internationally enough for an annual fee. So it took a little longer to fill in the info, no big. I figured I would submit it as soon as we landed. WRONG!!! It didn’t even hold the data I painstakingly entered for 30 minutes. As soon as my phone screen went to sleep it wiped all info. What a scam to compel you to an annual subscription. It’s one thing to charge for the convenience of scanning your passport rather than typing it in, it’s another to not even hold the data long enough to submit it when the plane lands. I might even be more willing to pay a nominal fee per submission, but not storing the info is the way to make me just delete the app and never look back...done.
We flew through customs!
by jcpthree on 2019/06/17 15:46
Loved it.
Leo
by blackstsr on 2019/06/17 15:28
No I did not save any additional time
Saves me time every time
by Celaya on 2019/06/17 15:03
Saves me time every time.
Not used in Cancun 😕
by 97436474457 on 2019/06/17 15:00
Not used where I was so it didn't save us any time. Hopefully, coming back entering into the USA will be smoother.
Love it!
by Sajflys on 2019/06/17 14:30
Best app ever
Mobile App
by wev617 on 2019/06/17 14:21
Great to same time!
Saves so much time
by PjwAmw on 2019/06/17 13:56
For a free app this is very worth downloading. You have a dedicated line and saves so much time.
Mobile passport
by carynskids on 2019/06/17 13:54
I loved this so much I don’t want to tell anyone about it! We passed up all the lines and just breezes through
Best ever
by Nlm6543 on 2019/06/17 13:37
Landed at the airport, put in our passport info, cleared customs and got to our next gate in 18 minutes, skipping the massive line. I will never travel internationally without this app again.
Latest upgrade is a rip off!
by Mike 301 on 2019/06/17 13:34
Up to now I have used this app and been very happy with it. However now they have created a “Plus” version of the program that costs $14.99 per year. The features of the program that were so desirable before are now only available in the Plus version, specifically the ability to scan and store your passport data. Now you have to manually enter the data every time you want to use the program. This makes the free version of the program not worth the trouble. You are going to alienate much of your user base by this shameless money grab, myself included. You should come up with a more reasonable approach before you lose all your customers.
Did not work
by D123123qwerty on 2019/06/17 13:11
Mobile Passport doesn’t work in FLL.
Port Everglades doesn’t take mobile passport
by Gods gift to us on 2019/06/17 13:03
Wasn’t accepted they told me they got rid of it waste of my time typing everything in
No benefit in ATL
by amf1234 on 2019/06/17 12:50
ATL no longer has a separate line for Mobile. You wait just as long as those using traditional method.
Move through the custom line fast
by nevergroupup22 on 2019/06/17 11:52
Completing the process through this application saved substantial time when returning from Europe. We completely bypassed the lines for customs going right through. One tip. Keep the app open after going through amazing when you get your luggage they need to scan your information one more time.
Got through fast in Newark . Well marked.
by jvowi on 2019/06/17 11:45
Got through Newark fast. Well marked lines.
CBP for profit??
by anynicknamewilldo1247 on 2019/06/17 10:32
Mobile Passport used to be awesome. Now it’s a profit-generation scheme for CBP?? Go back to the free version storing my passport data.
👍🏼 👍🏼
by joseph bongiorno on 2019/06/17 10:08
We walked through within minutes. The main line looked over an hour long to me. Thank you
Fast Lane
by ElisadenS on 2019/06/17 08:02
We came from Mexico and arrived in San Francisco Airport around last 8 pm . There is still a flock of people coming . It only took us 15 minutes to be cleared from the immigration for there were only few people on line and our Officer is alternating us with the airline crew.. but still worth downloading the app.
WISHED I HAD NOT BOUGHT
by Suzankay on 2019/06/17 05:26
I bought this app to make my entry back in the USA easier and quicker. I filled out the form and then submitted it. I got a message that I had to go to the custom agent. With my first experience of using the app, which was on Delta Air Lines App when I booked my flight. I wasted my money because I did not do anything different then everyone else going thru customs.
New update requires $$
by D c und on 2019/06/17 05:16
So I updated my app and I read “hey we have a new mobile passport plus with lots of added features!” Seems like these “added features” are to charge you for what was previously free. I’m all for supporting an app developer but to just turn around and start charging a yearly subscription for something that was previously free. Hmm. $15 a year for something you might use a couple of times and it will save you all of a few minutes? Yea no thanks.
Mobile Pass at SFO
by Zzzzzzz9001 on 2019/06/17 01:50
No line, no wait, it was great !
Disappointing update
by First0011 on 2019/06/17 01:49
I wish I hadn’t updated to the new version. The old version had my and my family’s passport stored. Now I have to pay for it. Paying $14.99 doesn’t really adds any new functionality compared to the old free app version. Disappointed
Mobile passport
by Panlarry on 2019/06/17 01:44
Great tool to have!!!!
Best app ever!
by plicki1 on 2019/06/17 01:37
If you travel internationally you need this! I waited zero minutes while the other lines probably would’ve been an hour. Super easy to use and set up also! I got the free one
Skip the Line!
by ValGisselle on 2019/06/17 01:30
I would highly recommend this app if it is available at your airport. It is super easy to use and allowed my brother and I to get through immigration within minutes. I have used this app at the SMF and DEN with no problems.
Easy to use for quick custom
by SW @ SJ on 2019/06/17 01:28
Had used it the 1st time in SFO, great experience...
Saved us about 45 minutes
by 8ernesto8 on 2019/06/17 01:21
Great app! Saved us about 45 minutes during check in at Customs on our way back from Cancun, Mexico.
Great process
by Dr Tartt on 2019/06/17 01:20
We were able to get through customs quickly.
A+++
by Jhoover66 on 2019/06/17 01:14
This is awesome
Super easy. Will use it every time.
by TeagueOC on 2019/06/17 01:10
I really found this app useful. You know how do you wish the government would just figure out more efficient ways to do things? This app is a major leap forward me simple but often time-consuming process.
Atlanta, GA, USA
by KMoore1116 on 2019/06/17 00:39
The app helped get me through Immigration at Harrsfield-Jackson very quickly. Customs was another story, no separate line for MobilePassport users.
Goodbye
by not pleased with the change on 2019/06/17 00:26
What good is this app, if we still have to stand in line to go through the kiosk area to another long line to finally get to the customs personnel only to be told they don’t use mobile pass anymore?
Arrived at LAX yesterday and NO Mobile Pass
by MobilePassT on 2019/06/17 00:16
Was told it wont be offered anymore for lack of interest. Is this true???
Not in Atlanta
by CosmonKelly on 2019/06/17 00:05
I did not save anytime in Atlanta on 15 Jun 19. Customs had a single line for everyone regardless of wether you possessed the Mobile Pass or not.
Good app
by CharlieSierra32 on 2019/06/16 23:59
Good app. Saved us about 10 minutes. For the amount we fly it’s not worth $15 a year.
Good time saver
by Deisel1520 on 2019/06/16 23:58
Breezed right through
Hell yes
by Taki Willis on 2019/06/16 23:58
Hell yes Saved Time and Skipped The Entire line #Arkansas Taki
Works!
by Lewfer53 on 2019/06/16 23:55
Works for now as I sped to the front of the passports line at JFK. How long that will last I don’t know. (Also note their equipment wasn’t fully functioning at JFK) I remember when TSA PreCheck seemed to zoom along, not so much now - too many flyers, not enough TSA resources. I’ve used Mobile Pass successfully before, but now CBP is basically advertising it in a video on flights back to the USA just before landing. Selfishly hoping it doesn’t catch on.
Mobile Pass
by lasjrs on 2019/06/16 23:52
Great. Fast.
Great experience - would recommend to anyone.
by French1959 on 2019/06/16 23:48
Zipped right through - super experience!!!
Breeze through customs!
by Akestelle on 2019/06/16 23:45
This app helped my family breeze through customs when we returned from a vacation in Mexico. Initially input our info and realized we only had a 4 hr window to go through Customs so did not submit for receipts. The app would not save our info unless I upgraded ($14.99/year). I do not travel enough internationally to pay for it (yes I sound cheap). I was able to input our info again once we reached the gate and passed through Customs quickly. Because it does not save info unless you pay, I only give it 4 stars.
Doesn’t save time
by Farmerjohny on 2019/06/16 23:36
The people working the lines don’t know where to put you and when we went through yesterday a line of 100 people at the kiosk beat a line of 10 of us trying to do mobile passport.
Great app a real time saver
by Fb032 on 2019/06/16 23:32
I have used this several times. Shorter lines and super easy
Best thing since sliced bread!!
by Big Gunner 1329 on 2019/06/16 23:26
Once I got past the rude Cuban lady at the Miami airport that ignored my question of which line I get in for the Mobile Passport it was a breeze to get through customs. Probably saved me a minimum of 45 minutes to an hour!!
Huge timesaver
by POSitiveB on 2019/06/16 23:24
Saved us so much time coming through passport control in Philadelphia. Love it!
Waste of time
by jrhowell09010 on 2019/06/16 23:22
Did not save time in Atlanta. They made us wait in a long line with everyone else. Waste of time and money for the upgraded version
Traveling
by Karla Mary on 2019/06/16 23:09
Great to safe a lot of time no hassle
Simple quick effective
by shkdgg45 on 2019/06/16 23:05
Took three minutes to do while we were waiting and got us past a decent kiosk line at customs. Simple. Quick. Works. Saved us time.
Mobil Pass
by myro8dober on 2019/06/16 23:03
Very good app for travelers.
Didn’t save a lot of time
by Chad of OK on 2019/06/16 23:02
Line was slow at Houston international and we really didn’t save much time because of it. Also not keeping our information (without charging) really made it a pain on the airplane.
nicknames are taken
by all the ncknsnes on 2019/06/16 22:53
Yes! Thank you!!
Waited
by lola30040 on 2019/06/16 22:50
No. It was a nightmare. We left the regular customs line and went to mobile passport line. We were in line for over an hour. My family stayed in regular line and they were thru 45 minutes before us.
Never traveling without the app again!
by tmr0694 on 2019/06/16 22:45
This app saves my life so much when traveling. I always skip through integration lines. 10/10!!
Best Way to get thru customs!
by aliciaellin on 2019/06/16 22:39
2 people in line in JFK! I was one of the 2... done in less than 1 minute. Couldn’t be happier with this app, every time I use it, I never have waited more than 5 minutes.
Saved Time
by Jbird1951 on 2019/06/16 22:37
Mobile Pass saved us time coming into Miami from Grenada but the free version is aggravating because it will not let you save your info longer than 4 hours.
Horrible experience
by 61519waste on 2019/06/16 22:31
Not only was it NOT accepted at ATL, they let people with paper passes printed at kiosks go in front of us. Over 45 minutes wasted in line.
Saved me a ton of time!!
by ATXTechChick on 2019/06/16 22:26
May regret rating this as it’s the best kept secret in international travel. Whizzed through immigration with no line!!!
Works like a Charm
by PubCrawler on 2019/06/16 22:21
Works amazing- saves a significant amount of time! Third time using, works like a charm!
Fantastic!!
by momoftwins*** on 2019/06/16 22:18
Saved loads of time when we landed in Atlanta. Mobile pass, to the front of the line for the win!!
Eh...
by seanh007 on 2019/06/16 22:11
In ATL, I waited in the same line as everyone else. Did not save any time whatsoever.
MP Cancun
by 1958berk on 2019/06/16 22:05
No time saved; missed our flight
Sped right through customs!
by Davidsbmw on 2019/06/16 21:53
Very easy to use app that helped get us through customs way faster then standing in a line waiting to use the automated passport/questionnaire kiosk machine at the DFW airport. We only had 1 hour until our connecting flight from Munich Germany to Denver Colorado. I paid for the premium version of this app which allowed us to pre-store our passport info and photos in the app. I simply opened the app, selected our pre-stored passports and pictures and submitted the dimple 5 question questionnaire as we were walking off the plane to the customs entry officers. It literally saved us 20-30 minutes or more. We breezed thought customs with only a 10 minute wait. Made the next fight with 30 minutes me to spare! Great app!
Awesome
by Marvin_br on 2019/06/16 21:48
Awesome app save me lots of time
Great
by Humburto # 1 on 2019/06/16 21:34
Need both Mobile Pass and Global Enter
Timesaver!!
by Stevehetz13 on 2019/06/16 21:21
Bypassed a hundred or so in the line for the automated machines that scans your passport and takes your picture. I felt like I was cheating. 😁.
Amazing!!!
by Martel N. on 2019/06/16 21:20
Thanks to this app, I was through immigrations and customs in 2 minutes.
Booooo!!! Charging now
by RJSAviator76 on 2019/06/16 21:10
1-star! This was free. Changed it from 5-stars to 1-star. Weak and pathetic! DO NOT DOWNLOAD OR UPDATE!
Excellent app!
by abcrh08 on 2019/06/16 21:09
My first time using it. It was very easy to set up and then we breezed right through customs! If I traveled out of the country regularly, I would definitely pay for the upgraded version. Customs had a separate line for mobile pass. I highly recommend getting it!
Mobile Passport
by Final Exit on 2019/06/16 20:55
I went through in less than 5 minutes. The regular line had a least a hundred people in it so I easily saved 20-30 minutes of time.
Mobile passport
by mspinne on 2019/06/16 20:51
Worked well 6/15 saved at least one hour in line
Temperamental
by Well Played Game on 2019/06/16 20:47
App is nice when it works, but it doesn’t work half the time. Not worth spending $20 on.
Such a time saver!
by pthomp123 on 2019/06/16 20:44
We saved so much time waiting in line! Definitely recommend!
Mobile Passport
by Liz@TravelLeaders on 2019/06/16 20:40
Best. App. Ever.
Mobile pass
by 11sheila on 2019/06/16 20:38
Great was easy use and I got through quickly!!
Super easy to use!
by Harvick4! on 2019/06/16 20:36
This was a great find. Easy to use and easily saved me 30 mins in the regular customs line.
Slow to load. 15 dollars?
by MrSteveStorm on 2019/06/16 20:28
15 bucks to store your information. Come on.
10/10 would recommend
by aurorajuliet on 2019/06/16 20:15
Stopped the longest immigration line in the history of my life and it was glorious.
Atlanta = disaster zone
by JQ1650 on 2019/06/16 20:14
While I have had positive experiences w Mobile passport in other airports (like LAX) the last two times I have come through ATL airport have been a disaster. There is mis communication between customs agents and the staff working the cues. Directions to crew and passengers using mobile have been unclear and differ from person to person, and now there is not even a separate line for those using mobile passport so it essentially saves zero time to use the app. Additionally customs agents are not even accepting mobile passport and scold you for using the app. This defeats the whole point of “downloading the app and saving time”. Please remedy this situation by bringing back a separate line to expedite the experience for those frequent travelers who are using the app. (Customs agents always push global, meanwhile the months and months of waiting to try to get global do not help in the meantime)
Erased my info before I could submit info, 15 minutes had lapsed
by scottoman on 2019/06/16 20:12
Lame. As the airplane was descending into JFK from an international flight, I input my and my family’s passport info (4 others), and took our pictures - from an iPad. Then as soon as we landed and I took my phone out of airplane mode, and used my phone as a personal hotspot for my iPad, all of my info was erased. This app is supposed to save time. It wasted mine. Not worth the 20 or so minutes to input all 5 passports again. I’m guessing since my time zone jumped forward six hours since the last time I had internet on my iPad (it was a long flight), and I only had the free version of the app, maybe the app thought more than 4 hours had lapsed. What a waste. Don’t bother unless you travel a lot and want to pay for the full version of the app. I’m not sure how the app even works to clear customs...
Downloaded while in the passport line!
by scoutl on 2019/06/16 19:56
Got the app, snapped my picture, answered the questions and then hopped into the mobile passport line. Incredibly easy and time saving.
ATL June 15
by Cabana Sam on 2019/06/16 19:42
Prepared my declaration upon landing at Hartsfield-Jackson but never found Mobile Passport access point. Saw the Mobile Passport sign pushed into a corner but not being used to queue passengers.
Worth the download!
by Noobdude09 on 2018/08/11 02:33
I don’t even remember how I found out about this app but so glad I did! When we got back to DFW from a trip to Mexico today they didn’t say anything to us about going through customs nor did they give us the papers to fill out. They just made us get off the plane and go to a bus that took us to the international terminal. We saw one sign in the hall after getting off the bus that mentioned global express and mobile passport so we stopped and opened the app right there (I had downloaded it before we left). Super easy and fast to use! We used one account for both of us and it worked great! Once we got to the customs area we saw a small sign near global express that said mobile passport but it wasn’t really close to the actual line but the ropes were green instead of black and we asked the officer standing there if we could go in and she said yes. I think the signage could have been better but since we were looking for it we found it. They funneled us in with the global express people, which they seemed to not like, but it was so fast! The officer never looked at the app though. He just scanned our real passports. But that didn’t matter because being able to say we had the app got us in a short line and skipping the line with 200 people in it. We were through customs in less than 15 minutes. You need to download this app if you’re traveling internationally!!
Pretty great
by Moonbeam 12 on 2018/11/05 16:23
This app is a great start in helping you get through customs quickly. Two areas where I think improvements could help are; you have to submit form within 4 hours of entering port of entry. Other than Mexico and Canada most international flights take more than four hours to get to states so you can’t do this ahead of flight . I was able to submit form once I landed in US and could connect to internet and did receive confirmation quickly so it did work but was a bit hectic at time of deplaning. Second area of improvement is the human aspect of app. We were getting a lot of misinformation from the airport personnel at OHare about where to go and which line to get into. They sent us to global entry which didn’t have mobile passport but a man there knew where to send us. But then after queuing through that maze they sent us to a numbered kiosk (which was seconded by another person) that was unmanned. A Customs Agent at another kiosk kind of yelled across to us that nobody was there and to come to him. But seriously, the second person who confirmed was within 30 feet of kiosk she said we should go to and could see there was no one there. Anyway, barring that, we got through customs much faster than other members in our party that didn’t use the app. I will use this again and be better prepared for what to look for. Learning curve :-)
App, great; Airport (EWR) ridiculous
by SusM on 2017/11/12 16:51
The app was easy to use. I quickly set up the info for myself and family member. At the airport, at customs I saw signs about downloading the app, however there was nothing to indicate what line to go to. I asked one airport employee (at customs) who didn’t know what I was talking about. So we were waiting in the very long and slow line. I asked another employee who said, “Oh right over there; you don’t have to wait here.” She was pointing to a booth with a customs official with no line at all. I looked all around thinking I may have missed a sign. There was nothing to indicate this booth was for mobile passport. I was not the only traveler looking for this booth. Next we go to get our luggage and exiting, we once again have to show the officials the “paper” showing we went through customs. Having used the mobile app we don’t have the paper. Again we wait, get to the official who, talking to me as though I’m stupid, says, “You used the app; you go over there,” pointing to another official standing at another podium. I look all around; nothing to indicate he was the official to handle mobile app. Newark Liberty is a very busy airport. I realize it will always be a bit crazy, but you’d think they would put signage that could help direct people.
Almost too easy
by AlliBax on 2018/05/30 12:18
I had first heard of this app while returning from a trip overseas last December, after hearing a guy on a train at Denver airport talk about how easily he made it through customs (meanwhile my boyfriend and I suffered for approximately 50 mins). I vowed to try it the next time I went abroad. Lo and behold, came back from a trip yesterday. I had previously downloaded the app, but forgot about it until I was checking out of my accommodation. In about 2 mins I was able to scan my passport, take a selfie (keeping a neutral face was the hardest part), ensure auto-populated info was correct (I did have to slightly alter my name), and that was that. Once I landed at Newark, the flight attended made an announcement that “if you have the mobile passport app, you can now complete the questionnaire and follow prompts” which was a nice reminder. You simply answer the questions you normally would have completed on paper, and then look for line indicating “mobile passport” upon arrival at border patrol. I was through the line in less than 10 mins. Had I waited in normal line, it certainly would have been closer to 30-40 mins. If I didn’t have a checked bag, I could easily have been out of airport in 15 mins. I will never travel without the mobile passport again!
So glad I found this app!!
by A_B3 on 2018/01/08 03:15
Used the app to clear immigration for the whole family (mom, Dad, grandpa and two kids) on our way back from London into Newark. There was NO LINE and we zipped through. You can’t imagine how grateful I was, having just sat on the tarmac for an hour before finally getting in at 10;15 at night with two cart cranky little ones, not to be hearses into the long twisting line and instead went right through the completely empty global entry area - and from there kindly directed through the process by very helpful CBP staff. It was easy to set up (scanned our passports and took photos before we left), and easy to use. Interesting note - I tried to hit submit while we were still on the plane, but it wouldn’t work. I nearly lost all hope but when we got into the terminal and I managed to hit submit again it went through very quickly. Did I mention NO LINE at immigration?? Amazing. My only (minor) negative comment is that we had to rescan each of our 5 receipts upon exiting customs (which was not expected and took a few extra minutes). There was a bit of time lost figuring this out but I think not a big deal once you've done it once. Overall I had a very positive experience and would highflying recommend the app.
A “Breeze” but a heads up about Global Entry
by Globetrotting Rabbit on 2018/12/15 04:40
They’re not kidding. I arrived off a 12 hr flight from auckland to lax and went through customs in less than 7 minutes. I downloaded the app and filled it out an hour before landing and it was incredibly easy. My only complaint is there needs to be a better publicized warning for people who ALSO have Global Entry. When i watched the video (on American Airlines) re: the mobile app, it was presented as an app to be used in addition to global entry. The truth is this app sort of replaces it. I originally went to the global entry kiosk and my passport was “rejected” and told (on screen) to go to the regular passport line. As i walked to the line i asked a customs officer what could be the issue and they immediately asked me if i had done the app as the app “cancels out” global entry and they pointed me to the “MOBILE PASSPORT” lane— which i then breezed through. At first I thought I had misunderstood the video but I overheard several other people speaking at the baggage carousel about the same issue (but they didn’t happen to get the heads up so they ended up going and waiting on regular line) anyway, either the app or the global entry kiosk should have more signage regarding the app superseding global entry. aside from that this app was fantastic.
First time traveling international
by Pookie Hoops on 2019/04/12 22:07
This was my first time traveling international and I read about the Mobile Passport app a few months before my trip. I downloaded the app and set up the passport information for the travelers before leaving the US. Prior to landing back in the US, all I had to do was select the port of entry, the airline and the passengers traveling with me (all my family). I answered the questions, submitted the info and literally a few seconds later, the app generated QR codes for all the passengers. We got off the plane, showed TSA the mobile passport app and we were sent straight to the luggage pick up area. We actually arrived at the luggage pick up minutes before the luggage arrived! No waiting in the long lines going over the paper forms with Customs Agents like the other passengers. After getting our luggage, going through Customs inspection only required showing the Agents our passports, scanning the QR codes and answering some questions. The other passengers who did the paper declarations also had to do this Customs inspection as well. This could not have been an easier process. I think the Mobile Passport users spent a total of 10 minutes waiting in one customs line from start to finish for our connecting flight.
Port Everglades Pier 18 Unorganized!
by Disappointed theatre dork on 2018/09/08 18:15
For the first time we tried to use the Mobile Pass to bypass the long lines and expedite check out at US Customs. While waiting for our baggage tag number to be called while still on the ship, we logged into the app, answered the questions, submitted the information and received our confirmation. After we picked up our luggage we followed the signs for the Mobile Pass and were let into a separate line that led to 2 Mobile Pass Lines. While in line we found several parties that did not have the Mobile Pass which explained why it was taking so long. The representatives that were directing people into open Custom Lines kept sending regular passengers into the Mobile Lines. When we got to the front of our line the lady told us to go to a different line and we told her we had Mobile Pass and she said it didn’t matter and to just go where she told us (she was a bit rude about it). So we did and when we got to the Line we asked the lady at that line if they could scan the Mobile Pass and she said she didn’t know. We got up to the Agent and he said he didn’t have a scanner and just checked our regular passports and we finally finished. I think this is a great idea, but the process did not work and the employees working the lines had no idea how it was supposed to work either. They just wanted to get people thru the lines as fast as possible. I gave this 1 star because there isn’t an option for no stars.
Fastest I have ever gone thru Custom
by CH-Mike on 2019/01/27 10:48
The speed at which I came through Customs at Boston Logan airport was amazing. My first time using the App. I had some trouble getting it initially to submit it to CBP. Coming from Switzerland, my 4G connection on my iPhone on arrival in Boston was not enough to get things going on mobile data. So I had to go through the normal line. However, as I was going through the line, I noticed Boston Logan advertised free WiFi. Once I got onto their WiFi, I was able to submit my Mobile Pass to CBP. I got a reply almost instantaneously. The CBP then directed me directly to the Mobile Pass line, I had to wait for a few flight crew members to pass through. But all I had to do once I got to the desk was show my Passport and I was done. I passed a huge line of people. I am sure that as Mobile Pass becomes more popular, the queues (lines) will get longer. The only disadvantage to Mobile Pass is that you have to be at your Port of Entry within 4 hours. So for an 8 hour flight from Zürich, you cannot prepare the Mobile Pass before departure. You have to look for WiFi at the Port of Entry. And, one other disadvantage, I got through Customs so fast, that it felt like forever waiting for my luggage 😃 Mike Switzerland
Amazing how fast this got us through customs!!!
by BeaverLover2.0 on 2018/02/18 03:31
We had a short connection and this app saved us! I saw the video on the plane explaining the process, I downloaded the app as soon as we hit the runway, by the time we were deplaning, I had all 3 passports scanned into the app and we were walking to immigration/customs! At immigration, there must have been a line an hour long, we used the app and made it through in under 5 minutes. Clear signs explained where to go, helpful employees asked to see the passports, in the app, and through we went. Gathered our bags, and headed to customs. 3 quick scans of our QR codes, provided by the app, and we were through customs. All in all the process took about 30 min, the majority being waiting for luggage and a 5-10 min wait in line at customs. I’d recommend this app to anyone and everyone... shh don’t tell a soul, so I can sneak through customs this fast every time!! (Here’s the cherry on top... my wife said, after we made our short connecting flight, “I was quite upset that you were trying this new app last minute and was certain it wasn’t going to work. I will say I’m sorry that I doubted you. It allowed us to make this flight.”)
Super efficient
by KMorton21 on 2018/08/13 04:02
I used Mobile Passport Control for the first time on Aug 11th when I connected through ATL for a flight. With an international airport of this size, the immigration and customs area was completely packed with people. There were hundreds of people waiting on line and although my flight was 2 hours away I was concerned that I would run close to my boarding time. I spoke to one of the airport agents about my concern and they suggested the app. I had previously downloaded and setup the app months ago so I was happy to hear that it would shave an hour off my wait time on the line. I quickly processed the info for my current trip and then proceeded to join the line. To my surprise and delight, there was absolutely NO ONE on the Mobile Passport Control line so I was able to walk all the way through the line and right to the front. As I walked by, I was amazed that none of the hundreds of people seemed remotely aware about this app. As a person who travels fairly frequently - and with travel anxiety - I was delighted that the app was so efficient and successful for this task. I’ve recommended that my friends download it because it’s such a no-brainer to have it!!! 🙌🏾🙌🏾🙌🏾
Great App, Signage Needs Improvement
by Dakev on 2017/09/19 03:55
This application works extremely well. We have reentered the country several times using it, and I've been impressed with it every time. Tonight, we entered through KIAH (our home port) from Heathrow, and had no problems. The app allowed us to pass enormous lines and proceed through the process with no difficulty at all. I would say, though, that the signage is poor. We knew what to look for and knew it was possible, so we were able to find the signs and correct line. If we hadn't known exactly what to look for, though, we would have been lost. It was almost as if it was intended that we not be able to find the one and only "bypass" line -- as if it was almost intentionally hidden. This is not an app issue, but if the intent is to help more travelers, better signage would help a lot. I'd call this a well kept secret that we personally benefit from -- but I don't really think that is what is intended. That aside, kudos to the designers. The app is simple, easy to use, and has never crashed on me. I would never return to the country without using it. I hope it lets CBP better focus its resources where they are needed...
Saw signs for “mobile passport” at airport
by Ram1nder on 2018/10/18 01:34
I was flying in from LHR to SJC and whilst I was walking to customs I kept seeing signs for “Download Passport Mobile App” “Save Time.” So we literally were at the end of a long depressing what seemed like a never ending customs line (typical) and I rushingly started searching for the app on my App Store. To be honest there were like 2 or 3 passport apps I had no clue which one to download so I just decided to download the first one I saw that looked legit and had a high rating. Thank God it was the right one. A nice customs man saw what I was doing as I was the only one in line that had my phone out. He helped me through the whole process. It was the quickest thing EVER!! Took like a minute. I scanned my passport numbers in using the app and all my info came up and filled in the form by itself. I manually took a picture of myself using the app and answered 5 customs questions (the same ones on the form) and boom the nice guy said go to the mobile app line and we were the first ones there, got out of the airport in 5 minutes. Quickest customs ever. I HIGHLY recommend this app!!! Thanks San Jose Int AirPort for showing me a quicker way and avoiding ling boring lines.
If I could give it a negative I would
by Okay for 2.99 on 2018/05/06 04:45
This was probably the worst experience of my life at any customs in any country, and I was traveling from a third world country. ATL needs to get their stuff together. We waited in that line for almost 2 hours with probably less than 20/30 people in front of me. What they don’t tell you is that if you start the mobile process, you can no longer get out of line and go to the regular which seemed to go by faster. When we complained to some of the CBH agents, the lady said that it was because it also served people in wheelchairs. There were almost no wheelchair people going by, that was such a ridiculous excuse. After the entire line got fed up and yelled at one of the agents, she came back and pulled everyone starting from a random spot in the middle and took them to a new line. All of us that were waiting in the very front for literally hours watched as people who waited less than us got pushed to a new line. This caused me to miss TWO flights and ended up staying in Atlanta for the night. The regular lines for customs were even more unorganized and seemed never ending. The staff is completely lazy and slow. Do yourself a favor and don’t even travel to the US if you have to go through Atlanta, it’s that bad. And for the love of god, do not use this stupid app there. Not sure how it’s at other airports but not here. I will never fly Delta or through ATL ever again.
Make your life easier... GET THIS APP.
by J.L. Haggart on 2019/01/27 01:56
This could not be an easier process. Used it twice April and January, and each time I breezed through the long lines of 150+ people waiting and filling out cards by hand. It takes less then 5 minutes to download and fill out the info and scan your passport. I downloaded it in the customs line last year and jumped out of line into the mobil line and it got me to make my flight, I would have easily missed had I waited in that long customs line. The custom receipt and questions are simple and takes only a minute or two.... really unless you bought over your amount to declare.... the answers are all NO... submit, get your app receipt and be ready to scan at customs counter. One thing... always have your phone opened to the app, and screen shot the receipt when it is approved on your phone, in app.... just in case it closes out or you swipe the app closed. No need to fill out those cards anymore.... and the wait time is so minimal.... this is literally like a like a theme park fast pass but through customs. Now if they would use it back and forth with other countries... THAT would be amazing!
Somewhat breeze through option
by Traveling Dave on 2018/09/25 07:56
I used the app last night for the first time after a nearly full flight from Frankfurt. As soon as we landed, I switched on cell service, opened the app, quickly completed all the steps and question responses, and submitted my information to the Customs and Border Patrol. Within a minute I received the electronic entrance pass. After disembarking and making my way towards customs, I saw signs for traveler categories to include Mobile Pass which I followed along with about 15 ahead of me. I found there was only 1 agent managing our line, about 10 agents for people without Mobile Pass, and 3 agents handling travelers that pay $100 for 5 years of the Global Security prescreen service. My line move slowly as I still needed to show a passport and the electronic mobile pass form. Then what bewildered me was the agent asked me questions about where I flew in from and if I was bringing in several different types of items. Why is it he is asking me those questions when I answered those questions and certified my answers through the app. No wonder my line was not moving fast. With 10 agents setup for the general line, I suspect it would have been swifter for me in the general line.
Thankfully the passenger next to me told me about this app
by AryzTheFenix on 2019/03/31 22:44
Otherwise I would have never made my connecting flight in Atlanta. I came in after a 10 hour international flight and we were delayed at the gate leaving me only an hour to get through Customs, get my checked bag and re-check it then get through Security again. Thankfully another passenger told be about this app as it took me less than a minute to download it then another few minutes to answer the necessary Customs questions then take a pic of myself. As I walked up to the Customs processing line the "regular" processing line easily had 200+ people in it. But I walked right past that to the special Mobile Passport line which had about 10 people in it. I was through in less than 10 minutes. I'm sure it would taken at least 30-45 minutes to get through the "regular" line all the while I would have been stressing out admit missing my connecting flight. Thank you Mobile Passport for keeping me stress free and having 15 minutes to relax at the gate before I boarded my connecting flight. You should get this app if you do any international traveling!!
A customs must-have
by C Farber on 2019/03/10 07:53
I can’t believe how few people seem to know about this. I first used it 3 years ago and it’s brilliant. You get to skip the giant line for the kiosk. Part of me wonders if CBP is prepared for this app to become popular though. Today at Miami international, I had never seen customs lines so long.. I went through the mobile passport line and it was amazing how quickly I got to an agent. But there was only 1 agent assigned to mobile passports. If another 5-10% of those people used this app, that line could take longer than going through the main line to the kiosks. Hopefully they can adapt if this app becomes more popular. Using the app is very easy, you enter your passport info and let it take a picture of you.. then when you land in the US port of entry you answer the normal questions regarding items brought into the country and it gives you a barcode.. simple as that. In fact the first time I used it, I heard about the app while in the customs line. I downloaded the app, got it set up by the time I got to the area where mobile users split off the line. That’s how quick and easy it is!
Only as good as the people who use it.
by mjwe on 2018/06/10 15:21
Great idea. Great app. I haven’t had any issues with it. My discontent is with the TSA employees that you must interact with in order to benefit from it. The woman directing people to the open counters at customs didn’t even look at me holding my phone up right in front of her face to point out the use of mobile passport. She called out a counter number and we went. We were immediately informed that mobile passport wasn’t accepted at that counter and the TSA agent directing people should have sent us to the other end. We walked back to her and were blamed for not informing her of our mobile passport use and sent to another agent. When we got there, he said he was not open and just sat there and stared at us. I explained that we were told to come here and was about to ask what we were supposed to do now but was cut-off by the agent so that he could explain the obvious which was that she must not have known that he wasn’t open. More silence and not a shred of help or even instruction. Finally, a decent human being employed by the TSA noticed that we were completely abandoned by the system and brought us to a counter to personally see us through. Great app. But useless without instruction or human support.
Three stops instead of one!
by Kqutie on 2018/11/04 14:11
First time using the app. My experience was frustrating. Entering data and receiving my QR was a breeze however at the customs window it all fell apart. First there was no internet service in the terminal so I could not get the app to open when in front of CBP so back to the line. Finally someone told me to pull up WiFi using the mobile passport WiFi access. Finally opened app and got through that check point. Note that a screen shot of the QR is no acceptable. Next we need to go through our final exit point. We show CBP the QR’s and they say that the QR on the screen is not what they need. They hand us an orange card and send us to secondary screening. Off we go to another line in another room where baggage and passengers are being heavily screened. CBP does not understand why we are there. We explain and they do not know what to do with us. They see our frustration as we explain that this was supposed to expedite and now we are at our third stop. Finally the pass through with no further questions. Clearly because they don’t know what to do Need to educate CBP at window level and put on faq that screen shots are not acceptable and app needs WiFi with CBP mobile access.
Poorly managed line. Bad employees, too.
by noplanesonmap on 2018/05/30 01:51
Came in from Paris last night into ATL at 5pm. The Mobile line was well marked to the right of the regular line. Except, I was shocked to see the airport employees were using the mobile line for all the wheelchair passengers and flight crews. I counted 17 wheelchairs and these were all passengers from the Qatar flight and glancing around over them they all were carrying non US passports. 1 CPB officer doing Mobile line while assisting regular line. The 3 airport employees who supposed to be helping the wheelchair passengers and keeping the line moving were laughing and joking around, not moving the line or paying any attention to the wheelchair passengers after they queued them up. Who, by the way, were not receiving care or attention from these 3 degenerate employees. I was in mobile line for 55 minutes. Is the process to utilize mobile line for wheelchair passengers and flight crews? CPB should have a dedicated line for the wheelchairs and passengers with needs so they’re treated with dignity and respect and can allow them to get them through customs as well, while keeping the mobile line open and moving and doing what it’s designed to do. Terrible first experience with mobile line. Just sign up for Global Entry and avoid this inefficient mess if this is how this line is going to be utilized by the airport.
Missed our flight, terrible experience
by 🗻🏠🗻🏠🗻🏠🏩💒🏨💒🏩🏨 on 2019/03/30 11:24
We were in line but they were having problems with the system so they recommended we download the app to speed things up...bad idea. It seemed impossible to scan the passport with my phone, but once I finally got that done we exited the non-moving line but apparently the app only saved one of the 4 entries. You need to take a picture with each one, but I never saw that option til the end when the customs lady said I needed to start over. I wanted no part of that 10-15 minute frustration so she sent us to the kiosk where we quickly entered the data but my daughter got tagged randomly I suppose, so we were sent to a 20 minute line with only 1 customs person to do the U.S. citizens. Terrible planning by customs, we spent 50 minutes in customs and then missed our flight because we had to exit, recheck our bag, and deal with a 15-20 minute TSA line. Additionally, there were a few customs people standing around seemingly doing nothing, they seemed to have no empathy that many people were complaining about missing a flight, and they were generally grumpy/lethargic. Having just returned from Mexico, I can say their customs experience was much better. I am usually a staunch supporter of law enforcement, but customs now ranks down below the DMV in my mind.
Good app but very restrictive for Canadians
by Flying fly guy on 2017/10/11 03:37
On arrival at Chicago O'Hare, I saw the signs and an agent encouraged us to use the app, for US or Canadian passport holders. As a Canadian with a green card, I thought this would be great. I went through the whole process with my Canadian passport, but at the final step it asks how long I'll be visiting. So I got scared to use it because of course I'm not a visitor but a resident. Nowhere did I come across an instruction that you need a B class visa. Now reading the description I see that it's mentioned, but I bet most people that use it, like me, are in the line, rushing to download, install, scan passport etc. So it would help a great deal to include a dialog if the scanned passport is Canadian, indicating that a B1 or B2 visa is required. Better yet, include a variation for green card holders. The app was very pleasing and it would have been so awesome if it could have accommodated me. Unfortunately it was a let-down for me. I ended up losing my place in the regular line as staff tried to help. So I gave only 4 stars. Thanks for reading the reviews and responding to some of them. I hope you'll be able to improve it this way soon.
A breeze though customs
by QueenZee1 on 2018/09/14 16:41
While returning from my trip from Jamaica we ran into some storm in Miami so landing and deboarding. After we deboarded the plane I realize that there were several planes that were boarding the same time due to the storm and by the time we got to customs the lines were so long. I had short period of time to go through this process and get on my connecting flight to my final destination. The lines were super long we were ushered into a different line which was a mistake by the Officer. Another officer came and ask if we were already processed and we responded no. The officer was so upset he then asked who had the mobile app to come with him. I didn’t have it at the time, I quickly downloaded it and scanned my passport and my kids passport and went through the questions on the app and I went through the line and I just breezed through leaving hundreds of people waiting to be processed. The officer didn’t even look at my phone he just scanned the passports and he were done. I highly recommend this app.
App works, Service at the airport did NOT :(
by Rxo2356 on 2018/04/26 01:45
Downloaded the app because a friend on our trip that flew back a few days before us tried it out and recommended it. App seems to work fine. Well designed, intuitive, and easy to use. I can see how it theoretically cuts down on time standing in line to get through customs. Unfortunately the four of us flying together who took the time to download the app scan our passports and answer the customs questions, didn’t actually get to see whether it cut down on any time or not at the airport (BWI) because when we got there the physical service was down and the line was closed off. It was a pretty big let down. When I asked the airport employees about it, three of them throughout the customs process had very strong opinions about the service and told us they hated it and it was more trouble than it’s worth. I can’t give more than 3 stars because no matter how well the app works, the service is very much part of the total package, so if it doesn’t work at all then as far as I’m concerned the app and service is not a success. 3 stars is generous. Best thing I can say is that it’s a good idea but the execution is poor.
Skipped the longest customs line I have ever seen
by NewVeganite on 2019/03/30 11:24
Even though I have Global Entry ($100 fee + interview), my family does not. So, I set up the (free + no interview) app for myself and my family before we left the country. Upon returning from holiday, we initially encountered the longest customs line I have ever seen at O’Hare. It wrapped into hallways beyond the already large customs area and, by my guess, must have 300+ people long. Then a customs official called for anyone with Mobile Passport for which I eagerly raised my hand. We were then escorted right up to the front of the line to an agent designated just for Mobile Passport users. My only complaints are 1) there were no clear directions for where MP users were to go and not even the agents we passed could tell us even though we were TELLING THEM that we had MP, so we initially had to get in the long line until someone pulled us out and 2) we had to both scan the codes in our app and show our passport anyway *TWICE* before getting out of the airport, which seemed like overkill. Still, massive improvement over what we would have endured otherwise.
Awesome!!!!
by emjae on 2017/10/01 01:26
This is a great app!!! I was installing it when I went through Immigration when one of the ushers said I couldn't use the cellphone, then he realized I was finishing up setting my profile. He pulled me out of the line and helped me finish my profile, then brought me to another line where there was no one in it. I went through and the officer asked me where I live and scan my phone. That was it, then I went to baggage claim and my baggage was already there. Got my baggage went through the customs line and he asked for the picture. I said I don't have one because I used the mobile app. Then he directed me to between 5 & 6. I went there and the officer asked me what I was doing. I answered "I don't know, he told me to come between 5 & 6. I used the mobile app." Then he said, "Oh, go ahead and scan your thing". I scanned it and I was through. I never zipped through the airport like that. The guy said, next time I can do it while I'm on the plane before I disembark. I barely was awake when I got through!!!! This is really a great app!!
I am Truly Mystified
by Gary the Gracious on 2018/10/27 03:11
I cannot understand for the life of me why more people, or everyone who travels, doesn’t use this App. It has shortened my customs walk through to about 30 seconds in most cases, from beginning to end. The whole customs process takes that long. Seriously. I even hesitated to write this review for fear more people would start using this app and the lines would grow. But alas, I owe it to the app makers to attest to the fact this is one of the most valuable apps I have. I travel overseas often and encountered a couple of glitches when I was first using it a couple years ago, but since then it has been smooth sailing, or flying. People are morons. That’s the only reason I can think of that more aren’t using this. Skip the lines. Use this app. Free up more time to sit and wait for your luggage or, if you’re a genius like I am, to not wait for your luggage because you packed everything in carry-on and just go through to a nice lounge on the other side of security. Don’t be a moron. Be a genius. Use this app.
Great app, horrible airport
by Unhappy&Unsatisfied on 2019/03/12 15:15
You would think, since the JFK Airport receives so many international flights, there would be better communication between this app and whoever handles checking for mobile passports at customs. The app itself is user friendly, instructions were easy to follow and all my information was accepted easily. However, once I landed and was ready to breeze through the checkouts, as many other reviewers attested that this app was helpful in saving time, I was rudely stopped by an employee who told me that there was no one to check my app. Took her 10 minutes to walk to the back, talk to someone, and give me that information. Did not even try to find a qualified person to check me out, just left me to go to the machines. So while the app itself works great, what is it’s purpose if there is no one at the airport to utilize it. Again, this happened at JFK Airport. Also, while I am making this review there are a couple of employees just a couple of steps away gossiping and no one at the customs counter, of which there is only one open to process hundreds of people.
The Real Deal
by Yusuf Talal on 2019/05/02 23:02
I’ve been coming back home to the USA from business trips abroad for years. If I’ve noticed one thing, it’s that more people travel by air. As a consequence, lines at US immigrations are getting longer and longer at every airport. I started using the govt’s GOES Pass ID three years ago and it was wonderful. But Mobile Pass outdoes even that because you have to use a kiosk in the airport and now you have to line up to use them. But Mobile Passport lets you skip all of that. No lines, no waiting, no worrying about connecting flights. This app is the future, and the future is now. I can’t say enough about it. But I will. Yesterday at the airport when I walked into the greatly-populated immigrations hall, I saw the Mobile Passport sign, strolled over, and found only two people ahead of me while, only yards away, several hundred of our fellow citizens stood in a line that snaked back and forth for the length and breadth of the hall! Thank you Mobile Passport! I was through and on my way in less than three minutes!
Speedy process - FREE
by Katbody10 on 2018/05/31 23:04
Very efficient - great option over Global Entry if you haven’t paid for that option. Mobile pass is free and can be used again and again. Retains all passengers traveling together on one device (family members, couples traveling together). No need to fill out the paper form when returning to the U.S. Download the app - use your cellphone camera to scan your passport. Take a selfie and your information is stored in the app. Be sure to have it downloaded before you travel. No need to re-enter your passport or picture on future travels. Upon landing - just select which travelers are going through customs with you, and the airline you’re traveling on. The receipt in the app is good for 4 hours upon submitting. That’s it! 😍 Hit the mobile pass lane(s) and you’re through customs before you know it! We were through customs and collected our bags within 30 minutes of landing at Washington-Dulles (IAD). Sure beats standing in line behind 300+ people from your flight and other flights arriving at the same time!
Easy, breezy entrance through customs
by savvyshoppermom on 2018/04/22 13:04
I used this app for the first time yesterday. I had read the instructions (and many reviews), and I was able to set up my profile before I left on my trip. The hard part is scanning the passport into the app. The scanner is sensitive to glare, so give yourself plenty of time with that part of the process. The great part was getting through Customs so quickly! The lines for Mobile Pass at SFO are clearly marked. I was the 3rd person in line and got through the entire process and out to baggage claim (including wait time) in 5-6 minutes. One thing to be aware of: after the agent reviewed my passport, he slipped a laminated paper pass inside without telling me. It was supposed to be handed to the final customs agent at the baggage claim exit, along with showing the app on my phone one more time. Not knowing this, there was a minute of confusion, but we got it cleared up quickly. I had explained to the first agent that this was my first time using the app, so an explanation about turning in the paper would have been appreciated. All in all, a big time saver.
Almost as good as Global Entry
by masterdad7479 on 2017/10/07 20:33
I've used the app numerous times at EWR, IAD and ORD. Sometimes signage of exactly where to go has been weak but in recent months better--like sometimes at EWR and IAD they had the nylon fabric barrier extended between the pylons like the way was closed, but when I asked they opened them. Sometimes at EWR you're directed to a couple agents who also deal with special cases like diplomatic or special visa entry, so although the line is short it can take longer than you expect -- worst case was 15 minutes, though still shorter than the regular line. But usually like today the delay was a minute or less. My last comment is that at ORD, my experience the last couple months has been that they just direct you to walk where everyone else goes, so your only benefit is you pass by other people who have to stop at the kiosks to enter their data. But if other flights have arrived just before yours, people are already past that step and stacked up, and the app is of no benefit. Summary: app is great; government partners are ok at EWR and IAD, but ORD has been disappointing.
Must have travel accessory!
by Acroplis2 on 2018/09/19 13:38
I’ve been on vacation to Europe twice now. The first time returning from Italy seeing people with this app quickly breeze through customs as we waited in along line to hand in our customs form. I saw posters and such about this app. The ones with this app...no waiting! Fast forward to last night. We returned from London, used the app and we too were the ones that quickly breezed through customs; only one person ahead of us. There were hundreds in queue waiting to hand in their paper form and get processed through customs (NYC arrival both trips). However there are special lanes for users of the Mobile Passport app. As soon as you land you fill the form out on the app (while on plane taxiing to gate) and it generates a receipt for you and if necessary your entire family. Then you’re ready to be the envy of those other weary travelers. I setup at home however a friend traveling with us did hers quickly on the plane while taxiing to the gate (after I told her about it). I’d pay for this app.
Confusing
by rggmeg on 2018/02/07 13:36
The concept of the app is great, to save paper and time, but when you arrive at customs it isn’t at all clear what you now do. It may be set up differently in each airport so I’m describing our arrival at Boston Logan airport. There were sections labeled for Global Entry, regular lines and then a sign for Mobile Passport with a lot of kiosks set up. That didn’t seem like what we expected so I asked an agent and he pointed to the MP kiosk area and said just be sure to scan the barcode, which implied you went to a kiosk. There was no place on the kiosk to scan the barcode and in fact you were just doing the same thing standing at the kiosk, scanning your passport, having a photo taken and answering the questions, as you had already done on the app. We did that and it spit out a paper to take to the next agent, following the usual routine. Doing a lot of searching it sounds like we should have just walked past the kiosks to that agent, showed him the app was completed and he would have sent us directly to the next agent to scan the app and look at our passports. It would get you through faster if that was all clearly explained.
Mobile Passport actually made me miss my connecting flight
by bskcndiskenxixn on 2019/04/24 14:02
I knew that an hour twenty minutes wasn’t a huge amount of time to switch flights when entering the US from an international flight but felt it should’ve been sufficient considering I didn’t check any bags. I entered all my info on the app when landing in Ft Lauderdale. However once in the building the app wouldn’t open up. I kept trying and it was just frozen. I eventually had to restart my phone. By this point I was almost to the kiosks. So I move onto the line for passport control. As I was on a short connection they called out my flight to get into a shorter line. This line ended up being longer as I watched the people I was behind and in front of fly through their line. By the time I get to a CBP Officer I’m told I’m in the wrong line and have to go back to the original line I had been informed Mobile Passport. I finally get through the security check just in time to see my plane at the gate with the doors closed. I’m now stuck in Ft Lauderdale overnight with no compensation as it was not the airlines fault. Somehow this system did not help me. In theory it should and I hope it can be a smoother process in the future.
Disappointed
by nightcrawler1215 on 2018/10/30 02:08
App itself works fine but maybe I’m more upset with the fact that we certainly didn’t “breeze” through customs. The blame should maybe be on Newark airport, which yet again, was another joke coming home from an international flight. Signs could be better. If it’s your first time using it you expect a dedicated line and may not assume to just walk past everyone wasting time at the kiosks that don’t have the app. Then you’d expect a dedicated line and a much faster line for mobile passport users to the customs agents but we didn’t really experience that. We did go in a shorter line but so did people without the app and then like only Newark can, the hundreds of people waiting to go through customs have just two lines open, with each agent mysteriously taking breaks or walking travelers to another area....I mean the entire process is laughable. Again, the app works but what’s the point if it barely saves anytime at the airport? Just my two cents. Maybe it’s just my experience, maybe just Newark, who knows. All I know is it didn’t save a ton of time so until things improve I wouldn’t get my hopes up.
It was so so
by 530 kenn on 2018/07/17 09:50
Getting off the airplane and walking threw the lobby to get to the luggage area wasn’t bad that’s normal I get it ... but walking in to a Gentlemen telling US citizens to down load the app for fast check out mhmm I felt like he could of repeat his self or have it on the loud speaker ( keep in mind not everyone have cell phones and most ppl phones might b dead ) I remember one lady making a comment saying her phone was dead and the gentleman looked at her and say welp you better find a charger ( that was rude ) anyways I guess something didn’t go correct on my part or the computer and he still needed my passport to scan mhmm after that someone unloaded the wrong plane luggage so we had to wait even longer we got to the airport around 920 getting off the airplane and we walked out the airport at 1138 I honestly think that was the worst fast check out I had I don’t fly mother of fact this was my first time flying and out of the other two airports I went to on my first time flying ours the Sacramento airport check out time was the slowest I see potential in this app in maybe next time I use it I might go a lot smoother
Needs SIGNAGE & TRAINING!!!
by 2BoomerTravelers on 2017/09/12 03:53
We entered through LAX today. The app works perfectly, it's the signage and lack of knowledge by the customs personnel that needs improvement. There were a few signs but not nearly enough. Thankfully, before entering the first line I mentioned we had the app and was redirected to the appropriate station (and only one) for app users. That agent guided us through the process and told us we'd have to scan our app receipt one more time after claiming our bags. With bags in hand we tried to get into the Global Entry line (no app signs anywhere) when the 1st lady said the app was accepted there - the lady behind her overheard and waived us up saying the do...?? Next, the screener said we had to have a paper receipt or our Global Entry "card" exactly what the app replaces. Luckily we had our cards that we dug out. The last customs agent knew the system and only had us scan our app receipt again and passed us through - also apologizing for the other confused personnel. With SIGNAGE & TRAINING this system could work easily. As it was we still went through pretty quickly but not without some heartache and arguing.
I used to zip through customs—-but the change isn’t the app’s fault
by glory01978 on 2018/08/03 14:44
The app is great. I like not having to juggle yet another flimsy piece of paper. My challenge came at the arrival airport (ATL). The Mobile Pass line was lanes off as a short lane, but we were wrapping around. The lane next to ours was for another category of travelers entering. The 2 people who were supposed to be helping didn’t, so the lines intermixed, the customs agents got frustrated, the lines slowed to the point the people using the electronic kiosk got through before we did. Looks like all the security agencies need to get on the same sheet of music to help keep us secure, yet keep things moving efficiently in our transportation areas. Allowing unnecessary congestion buildup is creating a security hazard. Just a thought that I’ve also shared with the airport and others. Bottom line for all us travelers, take a deep breath, go with the flow, and be ready to be very patient.....again....because our “zipping” days may have been limited. Have a good day all.
Love the App!
by Bobby All Day on 2018/05/28 12:40
The app is a huge time saver and easy to use! The only reason I gave it 4 stars instead of 5 is the misleading instructions on the first page. It states if you are traveling with a family you only need one form. So, I just selected myself as a traveler and answered the questions even though I also had my 2 year old with me. The truth is, I also needed to select her as a traveler. I had a super cranky customs agent who made me feel stupid for not following directions and when I showed him where it said one form per family ON THE APP, he fired back, this isn’t a form. It was super easy to re-do the app with my daughter, however, you need cell service or WiFi and the customs area didn’t have either, so I had to go back out to find service to re-submit. Maybe I’m the only one who got confused with the instructions, but going forward for other users, eliminate that part and just say please choose all travelers. Because if I were to use the traditional paper form, I would just fill out one form and provide both our passports.
Time saver!
by joe30326 on 2019/06/11 22:19
I deplaned with 112 other people just in time to meet up with another plane full of arriving passengers so over 200 folks in line looking to enter their passport information prior to clearing US Immigrations. I was advised that since I had mobile passport I could bypass all of the kiosks and go straight to the line to see an agent. That line had a dozen people in it so I consider this App saved me over an hour of time as I was traveling with my family at four. I would have had to wait in line to use a kiosk to scan our passports and then waited in a line of all the other passengers who had scanned their passports to see an immigration agent. All I needed to do as I deplaned was answer five or six questions within the App, apply those response to all four family members that I had pre-registered in the App and hit submit. So my responses as well as photographs of each of my family members and our passport data all uploaded to the US immigration system prior to me reaching the agent.
Saved a lot of time into LAX
by pduell on 2018/02/06 05:21
While I was too late in signing up for Global Entry before my vacation, I saw this app promoted on the LAX website and downloaded it before leaving to Europe. Upon returning to LAX, I made sure I completed entering and submitting all my information before getting to Passport/Customs (you have 4hours once you submit) and the app must of saved me about 45-60 minutes total: no need to fill out the declaration cards the airlines hand you (it's all in the app), you don't have to use the passport kiosks (ask an agent where the mobile app line is and they'll direct you to a much shorter line where you scan the app on your phone - DON'T use the kiosks first or you'll have to continue with the non-mobile process), and after you collect your luggage ask an agent which line is the mobile passport line (again probably a really short line) and you scan the app on your phone again and you're out! Not bad for a free app and I'm definitely using it from now on!
Secret weapon to breeze through US passport control
by Nerodesign1 on 2018/03/24 20:52
Highly, highly recommended for anyone who travels internationally. This makes passport control upon the return to the US a fast, painless process! There is no cost or fee to use this- this app works in coordination with US Passport Control. I stumbled upon this app right before returning to the US from Isreal. I told my colleagues (traveling with me), but they didn’t download the app. As we arrived at JFK, I was able to divert to the Mobile Passport line (same line as Global Entry) and was through security and sitting at my connecting gate 30 minutes before my colleagues made it through! I used the app again today in Atlanta (separate line, prioritized over others) and once again breezed right through. In fact, today I made it through so fast that i was able to stand by on an earlier connection and got home an hour earlier! Within 4 hours of arrival into a participating airport (there are a lot, but the app provides a list), you confirm arrival airport, airlines and answer 5 customs related questions. Then you take a selfie and submit the form; shortly you receive a barcode which will be scanned in passport control. Today, all of my information was still in the app from last time, so it was even easier. You can also add multiple family members traveling with you. This app eliminates the process of going through the kiosks, where you have to scan your passport and take a picture. Must have for travelers!
Better before upgrade that now charges to save info
by JR. in PHX on 2019/06/01 01:41
I was in early adapter for this app. I first used it in 2017 it worked great! I told all my friends to use the app and they were successful using it. I tried to use it two days ago at SFO when returning from Germany and there were multiple problems with the app scanning my passport this did not happen before, I tried it in different types of light and finally it was successful. Once the plane was taxiing and I tried to transport my information to submit it, but it made me fill out the application all over again though I had saved it and when I went to fill it out again part of my information was in there. I didn’t feel comfortable storing my information in this app forever with all of the problems we have with protecting personal data. Therefore I didn’t pay for the upgrade that charges you to save your data. Thought about it, but after my last experience not interested in saving data into this app. Now I’m not even sure I’ll try and use this app again based on my experience this time.
No agents present at Chicago to run mobile passport
by Mimidaji on 2019/05/21 17:34
I love this app it is a huge time saver for frequent travelers like me who come back into the US. However it’s only helpful if there are personnel there to be able to staff it. I arrived back into Chicago with my mobile passport app completed and was told there was no one there to run the mobile app station so I had to complete at a kiosk and was two hours in line getting back into the country. This seems ridiculous. I was in line with people who had filled out the paper copies with people from different countries that we’re coming in on a visa it seems like there could’ve been a better solution to that issue. I was bringing back commercial goods and that was the only reason I was in that line but as a US citizen I would think that there would be a line for US citizens that also have an X on their re-entry documentation. That at least speeds up their process. When I returned in April with the same set of circumstances I had my mobile app and at least I could get through the line and get to customs quicker to declare my commercial goods. I really love the Mobile Pass app but it will only work as much as there are personnel to receive it at the port of entry.
Mobile-Passport, So fast through Customs I thought I felt like a celebrity!
by Waveguy on 2019/02/10 04:55
I'll be honest, I didn't and do not want to write a positive review out of sheer selfishness on my part. I do not want anymore people find out about how amazingly easy customs is with this FREE App. However, I do have integrity, and the right thing to do is give credit when credit is due, and Mobile Passport ROPED a 4-Run Homer with this App. They absolutely deserve kudos for achieving excellence with their App. Its easy and fast What more do you want going through customs... NOTE: I travel often for business and pleasure, to countries all over the world at least 2 to 3 times a month. I paid big bucks, and spent countless hours of my precious time filling out documents and going to interviews for the US Customs Global Entry program. That was until I realized that the Mobile-Passport app is just as fast, if not faster and it’s free! P Psssst, btw...if you’re reading this, please don’t tell anyone else, let’s keep it our little secret. ;)
Kind of want to keep this a secret...
by discountlover1256 on 2018/08/30 17:18
I have used mobile pass 4 times, returning from international trips into SeaTac twice, ATL and JFK. I don’t know why everyone isn’t using it. On an entry last month into Seattle from Amsterdam, the passport control was so overwhelmed because a flight from India had just arrived and there were at least 50 people in wheelchairs, so they couldn’t let anyone else into the international baggage claim for safety purposes. They held our entire flight upstairs for a bit, then decided to let through those people with Global Entry and Mobile Pass. I passed many hundreds of people in line and didn’t even have to stand in the Global Entry line, which was short, but a line nonetheless. Just this past week, we arrived as a family into ATL from the Caribbean and the customs/border staff was woefully understaffed. Despite being sitting at the back of the plane and almost the last off, we were through customs before our friends who were in first class. Unreal!!!
Saved in the nick of time!
by Polly in Boston on 2019/03/15 19:35
Mobile Passport — get it now, and get ahead! Last Saturday, on our sad return from the Bahamas to Boston, the “Island Time Effect” on American Airlines in the North Eleuthera airport turned our planned 3-hour layover in Miami into 1 hour. Thus, as my girlfriend and I frenetically “pulled an OJ” through the bus and seemingly endless halls of the airport, she alerted me to sign up for Mobile Passport. Enough of a traveler that I have a KTN, I was surprised never to have heard of Mobile Passport. But I downloaded the app in a matter of seconds, answered the questions the rest of the poor shmoes had to wait in line for a kiosk to answer, and my friend and I zipped right through Mobile Passport Control, getting to our Boston plane in record time. Having had to collect and recheck our bags, that hour to get to the Boston gate was very tight. Mobile Passport saved the day, and it was free and totally user-friendly. Who knew? My smart girlfriend! Download the app now before you’re pulling your next OJ.
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mobile passport enables U.S. citizens & Canadian visitors to save time during the entry process at 29 major U.S. airports & cruise ports! Securely submit your passport and customs declaration form and access designated express lanes in the inspection area. ***Now available from mobile passport*** mobile passport plus ($14.99 annually) provides even greater convenience with a digital scanner and secure storage of passports in preparation for your next trip. Payment will be charged to your Apple ID account upon confirmation of purchase. Subscription automatically renews, unless auto-renew is turned off no later than 24 hours before the end of the current period. Account will be charged for renewal within 24 hours prior to the end of the current period and will identify the cost of the renewal. Subscriptions and auto-renewal can be managed/turned off in the App Store settings. Any unused portion of a free trial period, if offered, will be forfeited if you purchase a subscription to the app. Terms of Use: https://www.mobilepassport.us/terms Privacy Policy: https://www.mobilepassport.us/privacy “…the entire process is worlds faster than the other options!” - Forbes “…a huge time saver for regular international travelers.” - Lonely Planet “mobile passport is still the quickest way to get through customs” - Condé Nast How it works: 1. Download the app, no pre-approval or interview needed! 2. Complete passport profiles in the app. If using mobile passport plus, you may scan and store your passports before your trip. 3. UPON ARRIVAL turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone. Submit passports and customs declaration forms in the app. 4. U.S. Customs and Border Protection (CBP) will send you a digital receipt in the form of an encrypted QR code after they have reviewed your submission, which will expire after four (4) hours. 5. Bypass the regular lines and follow the signs for the mobile passport Control express lane. 6. Show your physical passports and QR code receipts, and briefly talk to a CBP officer. Notes: ***mobile passport IS NOT A REPLACEMENT FOR YOUR PASSPORT. YOU MUST CARRY YOUR PHYSICAL PASSPORT.*** Group submissions may be made on one mobile device for all family members of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). Do not use the mobile passport app and Global Entry interchangeably for the same inspection process. If you have both programs, wait until your arrival in inspection area so you can determine the shortest lane (which may vary depending on the port and time of day) and decide whether to make a submission on the mobile passport app at that time. mobile passport can be used at the following airports: - Atlanta Hartsfield-Jackson (ATL) - Baltimore-Washington (BWI) - Boston Logan (BOS) - Chicago O’Hare (ORD) - Dallas Fort Worth (DFW) - Denver (DEN) - Fort Lauderdale-Hollywood (FLL) - Houston George Bush Intercontinental (IAH) - Houston William P. Hobby (HOU) - Los Angeles (LAX) - Miami (MIA) - Minneapolis Saint Paul (MSP) - New York John F. Kennedy (JFK) - Newark Liberty (EWR) - Orlando (MCO) - Philadelphia (PHL) - Phoenix Sky Harbor (PHX) - Pittsburgh (PIT) - Portland (PDX) - Raleigh Durham (RDU) - Sacramento (SMF) - San Diego (SAN) - San Francisco (SFO) - San José Mineta (SJC) - Seattle-Tacoma (SEA) - Tampa (TPA) and can be used at the following cruise ports: - Port Miami (MSE) - Fort Lauderdale, Port Everglades (PEV) - Port West Palm Beach (WPB)
Update turned an ok tool into a money grab
by Jadventure on 2019/06/17 18:55
Stripped good features from the free version. Given the limited benefit, not worth it. No longer recommend.
Best app ever!
by 7905678 on 2019/06/17 18:54
I saved probably an hour and a half using this app. I kind of hope other people don’t discover it.
Comig home through Minneapolis passport control
by dogboagain on 2019/06/17 18:50
Traveling back to U. S.from Africa with a tour group of 40, those three with government issued Global Entry pass (which is an involved, expensive process to get) and my wife and I with only our Mobile Pass skipped a very long line, and processed through in just minutes, while the rest of our group took at least 30 minutes or more to process. It really worked.
Fast & Easy
by Tampsy1234 on 2019/06/17 18:48
It was fast process it’s best to get the app
Much Faster
by Traveling Hookdrver on 2019/06/17 18:34
Didn’t have to use the kiosk going through the CBP system at ATL. Certainly faster.
Less than five minutes to navigate through immigration
by PouletRotis on 2019/06/17 18:28
Using Mobile Passport is like time traveling to the future. A+++ will use again.
Disappointing update
by flyguy03 on 2019/06/17 18:27
It’s unfortunate that the latest update means you have to pay up to keep your passport info saved. Lame.
Kate travel from Italy back to US - first international trip
by kate trail blazer on 2019/06/17 17:52
This app allowed for a less than 2 minute walk through customs at JFK airport while there were hundreds of people waiting in the traditional lines. Fabulous experience!
Greed at its finest.
by angryy88 on 2019/06/17 17:52
Used this app for nearly 3 years and because it was decided you’ll make people pay, all information was forced to be deleted or pay up. See ya.
Line was to long
by Bembona on 2019/06/17 17:43
No. I did not saved time
Unable to use mobile pass
by ChMouli on 2019/06/17 17:36
I was able to use the app for Mobile Pass. Unfortunately there were system issues, so had to fill a paper form thru immigration.
Mobile Pass
by Travler23 on 2019/06/17 17:35
Smoothly passed. Didn’t wait at all.
Amazing Time Saver
by momcubed2005 on 2019/06/17 17:32
We breezed through the customs line on our recent trip, bypassing hundreds of people waiting for the agents. Wow!!
Saved me about 70 minutes in line at JFK.
by E T Gray Jr on 2019/06/17 17:25
AND it was faster (from what I could tell) then the Global Entry Line as well. Brilliant app.
Yes I love it
by Nolberto Emilio on 2019/06/17 16:42
Yes I love it
Friends vs us
by Ml_kkkk on 2019/06/17 16:27
Me and my family used the app while out friends did not. We made it through customs in about two minutes compared to our friends taking about an hour
Time saver!!
by KRPPortland on 2019/06/17 16:15
I just got back from an overseas vacation with a tour group and I got through customs 45 minutes faster than the rest of my group. This app is a must have for anyone traveling internationally.
Completely useless.
by tstewy18 on 2019/06/17 16:09
Useless!!! So first, I tried the feee version as we don’t travel internationally enough for an annual fee. So it took a little longer to fill in the info, no big. I figured I would submit it as soon as we landed. WRONG!!! It didn’t even hold the data I painstakingly entered for 30 minutes. As soon as my phone screen went to sleep it wiped all info. What a scam to compel you to an annual subscription. It’s one thing to charge for the convenience of scanning your passport rather than typing it in, it’s another to not even hold the data long enough to submit it when the plane lands. I might even be more willing to pay a nominal fee per submission, but not storing the info is the way to make me just delete the app and never look back...done.
We flew through customs!
by jcpthree on 2019/06/17 15:46
Loved it.
Leo
by blackstsr on 2019/06/17 15:28
No I did not save any additional time
Saves me time every time
by Celaya on 2019/06/17 15:03
Saves me time every time.
Not used in Cancun 😕
by 97436474457 on 2019/06/17 15:00
Not used where I was so it didn't save us any time. Hopefully, coming back entering into the USA will be smoother.
Love it!
by Sajflys on 2019/06/17 14:30
Best app ever
Mobile App
by wev617 on 2019/06/17 14:21
Great to same time!
Saves so much time
by PjwAmw on 2019/06/17 13:56
For a free app this is very worth downloading. You have a dedicated line and saves so much time.
Mobile passport
by carynskids on 2019/06/17 13:54
I loved this so much I don’t want to tell anyone about it! We passed up all the lines and just breezes through
Best ever
by Nlm6543 on 2019/06/17 13:37
Landed at the airport, put in our passport info, cleared customs and got to our next gate in 18 minutes, skipping the massive line. I will never travel internationally without this app again.
Latest upgrade is a rip off!
by Mike 301 on 2019/06/17 13:34
Up to now I have used this app and been very happy with it. However now they have created a “Plus” version of the program that costs $14.99 per year. The features of the program that were so desirable before are now only available in the Plus version, specifically the ability to scan and store your passport data. Now you have to manually enter the data every time you want to use the program. This makes the free version of the program not worth the trouble. You are going to alienate much of your user base by this shameless money grab, myself included. You should come up with a more reasonable approach before you lose all your customers.
Did not work
by D123123qwerty on 2019/06/17 13:11
Mobile Passport doesn’t work in FLL.
Port Everglades doesn’t take mobile passport
by Gods gift to us on 2019/06/17 13:03
Wasn’t accepted they told me they got rid of it waste of my time typing everything in
No benefit in ATL
by amf1234 on 2019/06/17 12:50
ATL no longer has a separate line for Mobile. You wait just as long as those using traditional method.
Move through the custom line fast
by nevergroupup22 on 2019/06/17 11:52
Completing the process through this application saved substantial time when returning from Europe. We completely bypassed the lines for customs going right through. One tip. Keep the app open after going through amazing when you get your luggage they need to scan your information one more time.
Got through fast in Newark . Well marked.
by jvowi on 2019/06/17 11:45
Got through Newark fast. Well marked lines.
CBP for profit??
by anynicknamewilldo1247 on 2019/06/17 10:32
Mobile Passport used to be awesome. Now it’s a profit-generation scheme for CBP?? Go back to the free version storing my passport data.
👍🏼 👍🏼
by joseph bongiorno on 2019/06/17 10:08
We walked through within minutes. The main line looked over an hour long to me. Thank you
Fast Lane
by ElisadenS on 2019/06/17 08:02
We came from Mexico and arrived in San Francisco Airport around last 8 pm . There is still a flock of people coming . It only took us 15 minutes to be cleared from the immigration for there were only few people on line and our Officer is alternating us with the airline crew.. but still worth downloading the app.
WISHED I HAD NOT BOUGHT
by Suzankay on 2019/06/17 05:26
I bought this app to make my entry back in the USA easier and quicker. I filled out the form and then submitted it. I got a message that I had to go to the custom agent. With my first experience of using the app, which was on Delta Air Lines App when I booked my flight. I wasted my money because I did not do anything different then everyone else going thru customs.
New update requires $$
by D c und on 2019/06/17 05:16
So I updated my app and I read “hey we have a new mobile passport plus with lots of added features!” Seems like these “added features” are to charge you for what was previously free. I’m all for supporting an app developer but to just turn around and start charging a yearly subscription for something that was previously free. Hmm. $15 a year for something you might use a couple of times and it will save you all of a few minutes? Yea no thanks.
Mobile Pass at SFO
by Zzzzzzz9001 on 2019/06/17 01:50
No line, no wait, it was great !
Disappointing update
by First0011 on 2019/06/17 01:49
I wish I hadn’t updated to the new version. The old version had my and my family’s passport stored. Now I have to pay for it. Paying $14.99 doesn’t really adds any new functionality compared to the old free app version. Disappointed
Mobile passport
by Panlarry on 2019/06/17 01:44
Great tool to have!!!!
Best app ever!
by plicki1 on 2019/06/17 01:37
If you travel internationally you need this! I waited zero minutes while the other lines probably would’ve been an hour. Super easy to use and set up also! I got the free one
Skip the Line!
by ValGisselle on 2019/06/17 01:30
I would highly recommend this app if it is available at your airport. It is super easy to use and allowed my brother and I to get through immigration within minutes. I have used this app at the SMF and DEN with no problems.
Easy to use for quick custom
by SW @ SJ on 2019/06/17 01:28
Had used it the 1st time in SFO, great experience...
Saved us about 45 minutes
by 8ernesto8 on 2019/06/17 01:21
Great app! Saved us about 45 minutes during check in at Customs on our way back from Cancun, Mexico.
Great process
by Dr Tartt on 2019/06/17 01:20
We were able to get through customs quickly.
A+++
by Jhoover66 on 2019/06/17 01:14
This is awesome
Super easy. Will use it every time.
by TeagueOC on 2019/06/17 01:10
I really found this app useful. You know how do you wish the government would just figure out more efficient ways to do things? This app is a major leap forward me simple but often time-consuming process.
Atlanta, GA, USA
by KMoore1116 on 2019/06/17 00:39
The app helped get me through Immigration at Harrsfield-Jackson very quickly. Customs was another story, no separate line for MobilePassport users.
Goodbye
by not pleased with the change on 2019/06/17 00:26
What good is this app, if we still have to stand in line to go through the kiosk area to another long line to finally get to the customs personnel only to be told they don’t use mobile pass anymore?
Arrived at LAX yesterday and NO Mobile Pass
by MobilePassT on 2019/06/17 00:16
Was told it wont be offered anymore for lack of interest. Is this true???
Not in Atlanta
by CosmonKelly on 2019/06/17 00:05
I did not save anytime in Atlanta on 15 Jun 19. Customs had a single line for everyone regardless of wether you possessed the Mobile Pass or not.
Good app
by CharlieSierra32 on 2019/06/16 23:59
Good app. Saved us about 10 minutes. For the amount we fly it’s not worth $15 a year.
Good time saver
by Deisel1520 on 2019/06/16 23:58
Breezed right through
Hell yes
by Taki Willis on 2019/06/16 23:58
Hell yes Saved Time and Skipped The Entire line #Arkansas Taki
Works!
by Lewfer53 on 2019/06/16 23:55
Works for now as I sped to the front of the passports line at JFK. How long that will last I don’t know. (Also note their equipment wasn’t fully functioning at JFK) I remember when TSA PreCheck seemed to zoom along, not so much now - too many flyers, not enough TSA resources. I’ve used Mobile Pass successfully before, but now CBP is basically advertising it in a video on flights back to the USA just before landing. Selfishly hoping it doesn’t catch on.
Mobile Pass
by lasjrs on 2019/06/16 23:52
Great. Fast.
Great experience - would recommend to anyone.
by French1959 on 2019/06/16 23:48
Zipped right through - super experience!!!
Breeze through customs!
by Akestelle on 2019/06/16 23:45
This app helped my family breeze through customs when we returned from a vacation in Mexico. Initially input our info and realized we only had a 4 hr window to go through Customs so did not submit for receipts. The app would not save our info unless I upgraded ($14.99/year). I do not travel enough internationally to pay for it (yes I sound cheap). I was able to input our info again once we reached the gate and passed through Customs quickly. Because it does not save info unless you pay, I only give it 4 stars.
Doesn’t save time
by Farmerjohny on 2019/06/16 23:36
The people working the lines don’t know where to put you and when we went through yesterday a line of 100 people at the kiosk beat a line of 10 of us trying to do mobile passport.
Great app a real time saver
by Fb032 on 2019/06/16 23:32
I have used this several times. Shorter lines and super easy
Best thing since sliced bread!!
by Big Gunner 1329 on 2019/06/16 23:26
Once I got past the rude Cuban lady at the Miami airport that ignored my question of which line I get in for the Mobile Passport it was a breeze to get through customs. Probably saved me a minimum of 45 minutes to an hour!!
Huge timesaver
by POSitiveB on 2019/06/16 23:24
Saved us so much time coming through passport control in Philadelphia. Love it!
Waste of time
by jrhowell09010 on 2019/06/16 23:22
Did not save time in Atlanta. They made us wait in a long line with everyone else. Waste of time and money for the upgraded version
Traveling
by Karla Mary on 2019/06/16 23:09
Great to safe a lot of time no hassle
Simple quick effective
by shkdgg45 on 2019/06/16 23:05
Took three minutes to do while we were waiting and got us past a decent kiosk line at customs. Simple. Quick. Works. Saved us time.
Mobil Pass
by myro8dober on 2019/06/16 23:03
Very good app for travelers.
Didn’t save a lot of time
by Chad of OK on 2019/06/16 23:02
Line was slow at Houston international and we really didn’t save much time because of it. Also not keeping our information (without charging) really made it a pain on the airplane.
nicknames are taken
by all the ncknsnes on 2019/06/16 22:53
Yes! Thank you!!
Waited
by lola30040 on 2019/06/16 22:50
No. It was a nightmare. We left the regular customs line and went to mobile passport line. We were in line for over an hour. My family stayed in regular line and they were thru 45 minutes before us.
Never traveling without the app again!
by tmr0694 on 2019/06/16 22:45
This app saves my life so much when traveling. I always skip through integration lines. 10/10!!
Best Way to get thru customs!
by aliciaellin on 2019/06/16 22:39
2 people in line in JFK! I was one of the 2... done in less than 1 minute. Couldn’t be happier with this app, every time I use it, I never have waited more than 5 minutes.
Saved Time
by Jbird1951 on 2019/06/16 22:37
Mobile Pass saved us time coming into Miami from Grenada but the free version is aggravating because it will not let you save your info longer than 4 hours.
Horrible experience
by 61519waste on 2019/06/16 22:31
Not only was it NOT accepted at ATL, they let people with paper passes printed at kiosks go in front of us. Over 45 minutes wasted in line.
Saved me a ton of time!!
by ATXTechChick on 2019/06/16 22:26
May regret rating this as it’s the best kept secret in international travel. Whizzed through immigration with no line!!!
Works like a Charm
by PubCrawler on 2019/06/16 22:21
Works amazing- saves a significant amount of time! Third time using, works like a charm!
Fantastic!!
by momoftwins*** on 2019/06/16 22:18
Saved loads of time when we landed in Atlanta. Mobile pass, to the front of the line for the win!!
Eh...
by seanh007 on 2019/06/16 22:11
In ATL, I waited in the same line as everyone else. Did not save any time whatsoever.
MP Cancun
by 1958berk on 2019/06/16 22:05
No time saved; missed our flight
Sped right through customs!
by Davidsbmw on 2019/06/16 21:53
Very easy to use app that helped get us through customs way faster then standing in a line waiting to use the automated passport/questionnaire kiosk machine at the DFW airport. We only had 1 hour until our connecting flight from Munich Germany to Denver Colorado. I paid for the premium version of this app which allowed us to pre-store our passport info and photos in the app. I simply opened the app, selected our pre-stored passports and pictures and submitted the dimple 5 question questionnaire as we were walking off the plane to the customs entry officers. It literally saved us 20-30 minutes or more. We breezed thought customs with only a 10 minute wait. Made the next fight with 30 minutes me to spare! Great app!
Awesome
by Marvin_br on 2019/06/16 21:48
Awesome app save me lots of time
Great
by Humburto # 1 on 2019/06/16 21:34
Need both Mobile Pass and Global Enter
Timesaver!!
by Stevehetz13 on 2019/06/16 21:21
Bypassed a hundred or so in the line for the automated machines that scans your passport and takes your picture. I felt like I was cheating. 😁.
Amazing!!!
by Martel N. on 2019/06/16 21:20
Thanks to this app, I was through immigrations and customs in 2 minutes.
Booooo!!! Charging now
by RJSAviator76 on 2019/06/16 21:10
1-star! This was free. Changed it from 5-stars to 1-star. Weak and pathetic! DO NOT DOWNLOAD OR UPDATE!
Excellent app!
by abcrh08 on 2019/06/16 21:09
My first time using it. It was very easy to set up and then we breezed right through customs! If I traveled out of the country regularly, I would definitely pay for the upgraded version. Customs had a separate line for mobile pass. I highly recommend getting it!
Mobile Passport
by Final Exit on 2019/06/16 20:55
I went through in less than 5 minutes. The regular line had a least a hundred people in it so I easily saved 20-30 minutes of time.
Mobile passport
by mspinne on 2019/06/16 20:51
Worked well 6/15 saved at least one hour in line
Temperamental
by Well Played Game on 2019/06/16 20:47
App is nice when it works, but it doesn’t work half the time. Not worth spending $20 on.
Such a time saver!
by pthomp123 on 2019/06/16 20:44
We saved so much time waiting in line! Definitely recommend!
Mobile Passport
by Liz@TravelLeaders on 2019/06/16 20:40
Best. App. Ever.
Mobile pass
by 11sheila on 2019/06/16 20:38
Great was easy use and I got through quickly!!
Super easy to use!
by Harvick4! on 2019/06/16 20:36
This was a great find. Easy to use and easily saved me 30 mins in the regular customs line.
Slow to load. 15 dollars?
by MrSteveStorm on 2019/06/16 20:28
15 bucks to store your information. Come on.
10/10 would recommend
by aurorajuliet on 2019/06/16 20:15
Stopped the longest immigration line in the history of my life and it was glorious.
Atlanta = disaster zone
by JQ1650 on 2019/06/16 20:14
While I have had positive experiences w Mobile passport in other airports (like LAX) the last two times I have come through ATL airport have been a disaster. There is mis communication between customs agents and the staff working the cues. Directions to crew and passengers using mobile have been unclear and differ from person to person, and now there is not even a separate line for those using mobile passport so it essentially saves zero time to use the app. Additionally customs agents are not even accepting mobile passport and scold you for using the app. This defeats the whole point of “downloading the app and saving time”. Please remedy this situation by bringing back a separate line to expedite the experience for those frequent travelers who are using the app. (Customs agents always push global, meanwhile the months and months of waiting to try to get global do not help in the meantime)
Erased my info before I could submit info, 15 minutes had lapsed
by scottoman on 2019/06/16 20:12
Lame. As the airplane was descending into JFK from an international flight, I input my and my family’s passport info (4 others), and took our pictures - from an iPad. Then as soon as we landed and I took my phone out of airplane mode, and used my phone as a personal hotspot for my iPad, all of my info was erased. This app is supposed to save time. It wasted mine. Not worth the 20 or so minutes to input all 5 passports again. I’m guessing since my time zone jumped forward six hours since the last time I had internet on my iPad (it was a long flight), and I only had the free version of the app, maybe the app thought more than 4 hours had lapsed. What a waste. Don’t bother unless you travel a lot and want to pay for the full version of the app. I’m not sure how the app even works to clear customs...
Downloaded while in the passport line!
by scoutl on 2019/06/16 19:56
Got the app, snapped my picture, answered the questions and then hopped into the mobile passport line. Incredibly easy and time saving.
ATL June 15
by Cabana Sam on 2019/06/16 19:42
Prepared my declaration upon landing at Hartsfield-Jackson but never found Mobile Passport access point. Saw the Mobile Passport sign pushed into a corner but not being used to queue passengers.
Worth the download!
by Noobdude09 on 2018/08/11 02:33
I don’t even remember how I found out about this app but so glad I did! When we got back to DFW from a trip to Mexico today they didn’t say anything to us about going through customs nor did they give us the papers to fill out. They just made us get off the plane and go to a bus that took us to the international terminal. We saw one sign in the hall after getting off the bus that mentioned global express and mobile passport so we stopped and opened the app right there (I had downloaded it before we left). Super easy and fast to use! We used one account for both of us and it worked great! Once we got to the customs area we saw a small sign near global express that said mobile passport but it wasn’t really close to the actual line but the ropes were green instead of black and we asked the officer standing there if we could go in and she said yes. I think the signage could have been better but since we were looking for it we found it. They funneled us in with the global express people, which they seemed to not like, but it was so fast! The officer never looked at the app though. He just scanned our real passports. But that didn’t matter because being able to say we had the app got us in a short line and skipping the line with 200 people in it. We were through customs in less than 15 minutes. You need to download this app if you’re traveling internationally!!
Pretty great
by Moonbeam 12 on 2018/11/05 16:23
This app is a great start in helping you get through customs quickly. Two areas where I think improvements could help are; you have to submit form within 4 hours of entering port of entry. Other than Mexico and Canada most international flights take more than four hours to get to states so you can’t do this ahead of flight . I was able to submit form once I landed in US and could connect to internet and did receive confirmation quickly so it did work but was a bit hectic at time of deplaning. Second area of improvement is the human aspect of app. We were getting a lot of misinformation from the airport personnel at OHare about where to go and which line to get into. They sent us to global entry which didn’t have mobile passport but a man there knew where to send us. But then after queuing through that maze they sent us to a numbered kiosk (which was seconded by another person) that was unmanned. A Customs Agent at another kiosk kind of yelled across to us that nobody was there and to come to him. But seriously, the second person who confirmed was within 30 feet of kiosk she said we should go to and could see there was no one there. Anyway, barring that, we got through customs much faster than other members in our party that didn’t use the app. I will use this again and be better prepared for what to look for. Learning curve :-)
App, great; Airport (EWR) ridiculous
by SusM on 2017/11/12 16:51
The app was easy to use. I quickly set up the info for myself and family member. At the airport, at customs I saw signs about downloading the app, however there was nothing to indicate what line to go to. I asked one airport employee (at customs) who didn’t know what I was talking about. So we were waiting in the very long and slow line. I asked another employee who said, “Oh right over there; you don’t have to wait here.” She was pointing to a booth with a customs official with no line at all. I looked all around thinking I may have missed a sign. There was nothing to indicate this booth was for mobile passport. I was not the only traveler looking for this booth. Next we go to get our luggage and exiting, we once again have to show the officials the “paper” showing we went through customs. Having used the mobile app we don’t have the paper. Again we wait, get to the official who, talking to me as though I’m stupid, says, “You used the app; you go over there,” pointing to another official standing at another podium. I look all around; nothing to indicate he was the official to handle mobile app. Newark Liberty is a very busy airport. I realize it will always be a bit crazy, but you’d think they would put signage that could help direct people.
Almost too easy
by AlliBax on 2018/05/30 12:18
I had first heard of this app while returning from a trip overseas last December, after hearing a guy on a train at Denver airport talk about how easily he made it through customs (meanwhile my boyfriend and I suffered for approximately 50 mins). I vowed to try it the next time I went abroad. Lo and behold, came back from a trip yesterday. I had previously downloaded the app, but forgot about it until I was checking out of my accommodation. In about 2 mins I was able to scan my passport, take a selfie (keeping a neutral face was the hardest part), ensure auto-populated info was correct (I did have to slightly alter my name), and that was that. Once I landed at Newark, the flight attended made an announcement that “if you have the mobile passport app, you can now complete the questionnaire and follow prompts” which was a nice reminder. You simply answer the questions you normally would have completed on paper, and then look for line indicating “mobile passport” upon arrival at border patrol. I was through the line in less than 10 mins. Had I waited in normal line, it certainly would have been closer to 30-40 mins. If I didn’t have a checked bag, I could easily have been out of airport in 15 mins. I will never travel without the mobile passport again!
So glad I found this app!!
by A_B3 on 2018/01/08 03:15
Used the app to clear immigration for the whole family (mom, Dad, grandpa and two kids) on our way back from London into Newark. There was NO LINE and we zipped through. You can’t imagine how grateful I was, having just sat on the tarmac for an hour before finally getting in at 10;15 at night with two cart cranky little ones, not to be hearses into the long twisting line and instead went right through the completely empty global entry area - and from there kindly directed through the process by very helpful CBP staff. It was easy to set up (scanned our passports and took photos before we left), and easy to use. Interesting note - I tried to hit submit while we were still on the plane, but it wouldn’t work. I nearly lost all hope but when we got into the terminal and I managed to hit submit again it went through very quickly. Did I mention NO LINE at immigration?? Amazing. My only (minor) negative comment is that we had to rescan each of our 5 receipts upon exiting customs (which was not expected and took a few extra minutes). There was a bit of time lost figuring this out but I think not a big deal once you've done it once. Overall I had a very positive experience and would highflying recommend the app.
A “Breeze” but a heads up about Global Entry
by Globetrotting Rabbit on 2018/12/15 04:40
They’re not kidding. I arrived off a 12 hr flight from auckland to lax and went through customs in less than 7 minutes. I downloaded the app and filled it out an hour before landing and it was incredibly easy. My only complaint is there needs to be a better publicized warning for people who ALSO have Global Entry. When i watched the video (on American Airlines) re: the mobile app, it was presented as an app to be used in addition to global entry. The truth is this app sort of replaces it. I originally went to the global entry kiosk and my passport was “rejected” and told (on screen) to go to the regular passport line. As i walked to the line i asked a customs officer what could be the issue and they immediately asked me if i had done the app as the app “cancels out” global entry and they pointed me to the “MOBILE PASSPORT” lane— which i then breezed through. At first I thought I had misunderstood the video but I overheard several other people speaking at the baggage carousel about the same issue (but they didn’t happen to get the heads up so they ended up going and waiting on regular line) anyway, either the app or the global entry kiosk should have more signage regarding the app superseding global entry. aside from that this app was fantastic.
First time traveling international
by Pookie Hoops on 2019/04/12 22:07
This was my first time traveling international and I read about the Mobile Passport app a few months before my trip. I downloaded the app and set up the passport information for the travelers before leaving the US. Prior to landing back in the US, all I had to do was select the port of entry, the airline and the passengers traveling with me (all my family). I answered the questions, submitted the info and literally a few seconds later, the app generated QR codes for all the passengers. We got off the plane, showed TSA the mobile passport app and we were sent straight to the luggage pick up area. We actually arrived at the luggage pick up minutes before the luggage arrived! No waiting in the long lines going over the paper forms with Customs Agents like the other passengers. After getting our luggage, going through Customs inspection only required showing the Agents our passports, scanning the QR codes and answering some questions. The other passengers who did the paper declarations also had to do this Customs inspection as well. This could not have been an easier process. I think the Mobile Passport users spent a total of 10 minutes waiting in one customs line from start to finish for our connecting flight.
Port Everglades Pier 18 Unorganized!
by Disappointed theatre dork on 2018/09/08 18:15
For the first time we tried to use the Mobile Pass to bypass the long lines and expedite check out at US Customs. While waiting for our baggage tag number to be called while still on the ship, we logged into the app, answered the questions, submitted the information and received our confirmation. After we picked up our luggage we followed the signs for the Mobile Pass and were let into a separate line that led to 2 Mobile Pass Lines. While in line we found several parties that did not have the Mobile Pass which explained why it was taking so long. The representatives that were directing people into open Custom Lines kept sending regular passengers into the Mobile Lines. When we got to the front of our line the lady told us to go to a different line and we told her we had Mobile Pass and she said it didn’t matter and to just go where she told us (she was a bit rude about it). So we did and when we got to the Line we asked the lady at that line if they could scan the Mobile Pass and she said she didn’t know. We got up to the Agent and he said he didn’t have a scanner and just checked our regular passports and we finally finished. I think this is a great idea, but the process did not work and the employees working the lines had no idea how it was supposed to work either. They just wanted to get people thru the lines as fast as possible. I gave this 1 star because there isn’t an option for no stars.
Fastest I have ever gone thru Custom
by CH-Mike on 2019/01/27 10:48
The speed at which I came through Customs at Boston Logan airport was amazing. My first time using the App. I had some trouble getting it initially to submit it to CBP. Coming from Switzerland, my 4G connection on my iPhone on arrival in Boston was not enough to get things going on mobile data. So I had to go through the normal line. However, as I was going through the line, I noticed Boston Logan advertised free WiFi. Once I got onto their WiFi, I was able to submit my Mobile Pass to CBP. I got a reply almost instantaneously. The CBP then directed me directly to the Mobile Pass line, I had to wait for a few flight crew members to pass through. But all I had to do once I got to the desk was show my Passport and I was done. I passed a huge line of people. I am sure that as Mobile Pass becomes more popular, the queues (lines) will get longer. The only disadvantage to Mobile Pass is that you have to be at your Port of Entry within 4 hours. So for an 8 hour flight from Zürich, you cannot prepare the Mobile Pass before departure. You have to look for WiFi at the Port of Entry. And, one other disadvantage, I got through Customs so fast, that it felt like forever waiting for my luggage 😃 Mike Switzerland
Amazing how fast this got us through customs!!!
by BeaverLover2.0 on 2018/02/18 03:31
We had a short connection and this app saved us! I saw the video on the plane explaining the process, I downloaded the app as soon as we hit the runway, by the time we were deplaning, I had all 3 passports scanned into the app and we were walking to immigration/customs! At immigration, there must have been a line an hour long, we used the app and made it through in under 5 minutes. Clear signs explained where to go, helpful employees asked to see the passports, in the app, and through we went. Gathered our bags, and headed to customs. 3 quick scans of our QR codes, provided by the app, and we were through customs. All in all the process took about 30 min, the majority being waiting for luggage and a 5-10 min wait in line at customs. I’d recommend this app to anyone and everyone... shh don’t tell a soul, so I can sneak through customs this fast every time!! (Here’s the cherry on top... my wife said, after we made our short connecting flight, “I was quite upset that you were trying this new app last minute and was certain it wasn’t going to work. I will say I’m sorry that I doubted you. It allowed us to make this flight.”)
Super efficient
by KMorton21 on 2018/08/13 04:02
I used Mobile Passport Control for the first time on Aug 11th when I connected through ATL for a flight. With an international airport of this size, the immigration and customs area was completely packed with people. There were hundreds of people waiting on line and although my flight was 2 hours away I was concerned that I would run close to my boarding time. I spoke to one of the airport agents about my concern and they suggested the app. I had previously downloaded and setup the app months ago so I was happy to hear that it would shave an hour off my wait time on the line. I quickly processed the info for my current trip and then proceeded to join the line. To my surprise and delight, there was absolutely NO ONE on the Mobile Passport Control line so I was able to walk all the way through the line and right to the front. As I walked by, I was amazed that none of the hundreds of people seemed remotely aware about this app. As a person who travels fairly frequently - and with travel anxiety - I was delighted that the app was so efficient and successful for this task. I’ve recommended that my friends download it because it’s such a no-brainer to have it!!! 🙌🏾🙌🏾🙌🏾
Great App, Signage Needs Improvement
by Dakev on 2017/09/19 03:55
This application works extremely well. We have reentered the country several times using it, and I've been impressed with it every time. Tonight, we entered through KIAH (our home port) from Heathrow, and had no problems. The app allowed us to pass enormous lines and proceed through the process with no difficulty at all. I would say, though, that the signage is poor. We knew what to look for and knew it was possible, so we were able to find the signs and correct line. If we hadn't known exactly what to look for, though, we would have been lost. It was almost as if it was intended that we not be able to find the one and only "bypass" line -- as if it was almost intentionally hidden. This is not an app issue, but if the intent is to help more travelers, better signage would help a lot. I'd call this a well kept secret that we personally benefit from -- but I don't really think that is what is intended. That aside, kudos to the designers. The app is simple, easy to use, and has never crashed on me. I would never return to the country without using it. I hope it lets CBP better focus its resources where they are needed...
Saw signs for “mobile passport” at airport
by Ram1nder on 2018/10/18 01:34
I was flying in from LHR to SJC and whilst I was walking to customs I kept seeing signs for “Download Passport Mobile App” “Save Time.” So we literally were at the end of a long depressing what seemed like a never ending customs line (typical) and I rushingly started searching for the app on my App Store. To be honest there were like 2 or 3 passport apps I had no clue which one to download so I just decided to download the first one I saw that looked legit and had a high rating. Thank God it was the right one. A nice customs man saw what I was doing as I was the only one in line that had my phone out. He helped me through the whole process. It was the quickest thing EVER!! Took like a minute. I scanned my passport numbers in using the app and all my info came up and filled in the form by itself. I manually took a picture of myself using the app and answered 5 customs questions (the same ones on the form) and boom the nice guy said go to the mobile app line and we were the first ones there, got out of the airport in 5 minutes. Quickest customs ever. I HIGHLY recommend this app!!! Thanks San Jose Int AirPort for showing me a quicker way and avoiding ling boring lines.
If I could give it a negative I would
by Okay for 2.99 on 2018/05/06 04:45
This was probably the worst experience of my life at any customs in any country, and I was traveling from a third world country. ATL needs to get their stuff together. We waited in that line for almost 2 hours with probably less than 20/30 people in front of me. What they don’t tell you is that if you start the mobile process, you can no longer get out of line and go to the regular which seemed to go by faster. When we complained to some of the CBH agents, the lady said that it was because it also served people in wheelchairs. There were almost no wheelchair people going by, that was such a ridiculous excuse. After the entire line got fed up and yelled at one of the agents, she came back and pulled everyone starting from a random spot in the middle and took them to a new line. All of us that were waiting in the very front for literally hours watched as people who waited less than us got pushed to a new line. This caused me to miss TWO flights and ended up staying in Atlanta for the night. The regular lines for customs were even more unorganized and seemed never ending. The staff is completely lazy and slow. Do yourself a favor and don’t even travel to the US if you have to go through Atlanta, it’s that bad. And for the love of god, do not use this stupid app there. Not sure how it’s at other airports but not here. I will never fly Delta or through ATL ever again.
Make your life easier... GET THIS APP.
by J.L. Haggart on 2019/01/27 01:56
This could not be an easier process. Used it twice April and January, and each time I breezed through the long lines of 150+ people waiting and filling out cards by hand. It takes less then 5 minutes to download and fill out the info and scan your passport. I downloaded it in the customs line last year and jumped out of line into the mobil line and it got me to make my flight, I would have easily missed had I waited in that long customs line. The custom receipt and questions are simple and takes only a minute or two.... really unless you bought over your amount to declare.... the answers are all NO... submit, get your app receipt and be ready to scan at customs counter. One thing... always have your phone opened to the app, and screen shot the receipt when it is approved on your phone, in app.... just in case it closes out or you swipe the app closed. No need to fill out those cards anymore.... and the wait time is so minimal.... this is literally like a like a theme park fast pass but through customs. Now if they would use it back and forth with other countries... THAT would be amazing!
Somewhat breeze through option
by Traveling Dave on 2018/09/25 07:56
I used the app last night for the first time after a nearly full flight from Frankfurt. As soon as we landed, I switched on cell service, opened the app, quickly completed all the steps and question responses, and submitted my information to the Customs and Border Patrol. Within a minute I received the electronic entrance pass. After disembarking and making my way towards customs, I saw signs for traveler categories to include Mobile Pass which I followed along with about 15 ahead of me. I found there was only 1 agent managing our line, about 10 agents for people without Mobile Pass, and 3 agents handling travelers that pay $100 for 5 years of the Global Security prescreen service. My line move slowly as I still needed to show a passport and the electronic mobile pass form. Then what bewildered me was the agent asked me questions about where I flew in from and if I was bringing in several different types of items. Why is it he is asking me those questions when I answered those questions and certified my answers through the app. No wonder my line was not moving fast. With 10 agents setup for the general line, I suspect it would have been swifter for me in the general line.
Thankfully the passenger next to me told me about this app
by AryzTheFenix on 2019/03/31 22:44
Otherwise I would have never made my connecting flight in Atlanta. I came in after a 10 hour international flight and we were delayed at the gate leaving me only an hour to get through Customs, get my checked bag and re-check it then get through Security again. Thankfully another passenger told be about this app as it took me less than a minute to download it then another few minutes to answer the necessary Customs questions then take a pic of myself. As I walked up to the Customs processing line the "regular" processing line easily had 200+ people in it. But I walked right past that to the special Mobile Passport line which had about 10 people in it. I was through in less than 10 minutes. I'm sure it would taken at least 30-45 minutes to get through the "regular" line all the while I would have been stressing out admit missing my connecting flight. Thank you Mobile Passport for keeping me stress free and having 15 minutes to relax at the gate before I boarded my connecting flight. You should get this app if you do any international traveling!!
A customs must-have
by C Farber on 2019/03/10 07:53
I can’t believe how few people seem to know about this. I first used it 3 years ago and it’s brilliant. You get to skip the giant line for the kiosk. Part of me wonders if CBP is prepared for this app to become popular though. Today at Miami international, I had never seen customs lines so long.. I went through the mobile passport line and it was amazing how quickly I got to an agent. But there was only 1 agent assigned to mobile passports. If another 5-10% of those people used this app, that line could take longer than going through the main line to the kiosks. Hopefully they can adapt if this app becomes more popular. Using the app is very easy, you enter your passport info and let it take a picture of you.. then when you land in the US port of entry you answer the normal questions regarding items brought into the country and it gives you a barcode.. simple as that. In fact the first time I used it, I heard about the app while in the customs line. I downloaded the app, got it set up by the time I got to the area where mobile users split off the line. That’s how quick and easy it is!
Only as good as the people who use it.
by mjwe on 2018/06/10 15:21
Great idea. Great app. I haven’t had any issues with it. My discontent is with the TSA employees that you must interact with in order to benefit from it. The woman directing people to the open counters at customs didn’t even look at me holding my phone up right in front of her face to point out the use of mobile passport. She called out a counter number and we went. We were immediately informed that mobile passport wasn’t accepted at that counter and the TSA agent directing people should have sent us to the other end. We walked back to her and were blamed for not informing her of our mobile passport use and sent to another agent. When we got there, he said he was not open and just sat there and stared at us. I explained that we were told to come here and was about to ask what we were supposed to do now but was cut-off by the agent so that he could explain the obvious which was that she must not have known that he wasn’t open. More silence and not a shred of help or even instruction. Finally, a decent human being employed by the TSA noticed that we were completely abandoned by the system and brought us to a counter to personally see us through. Great app. But useless without instruction or human support.
Three stops instead of one!
by Kqutie on 2018/11/04 14:11
First time using the app. My experience was frustrating. Entering data and receiving my QR was a breeze however at the customs window it all fell apart. First there was no internet service in the terminal so I could not get the app to open when in front of CBP so back to the line. Finally someone told me to pull up WiFi using the mobile passport WiFi access. Finally opened app and got through that check point. Note that a screen shot of the QR is no acceptable. Next we need to go through our final exit point. We show CBP the QR’s and they say that the QR on the screen is not what they need. They hand us an orange card and send us to secondary screening. Off we go to another line in another room where baggage and passengers are being heavily screened. CBP does not understand why we are there. We explain and they do not know what to do with us. They see our frustration as we explain that this was supposed to expedite and now we are at our third stop. Finally the pass through with no further questions. Clearly because they don’t know what to do Need to educate CBP at window level and put on faq that screen shots are not acceptable and app needs WiFi with CBP mobile access.
Poorly managed line. Bad employees, too.
by noplanesonmap on 2018/05/30 01:51
Came in from Paris last night into ATL at 5pm. The Mobile line was well marked to the right of the regular line. Except, I was shocked to see the airport employees were using the mobile line for all the wheelchair passengers and flight crews. I counted 17 wheelchairs and these were all passengers from the Qatar flight and glancing around over them they all were carrying non US passports. 1 CPB officer doing Mobile line while assisting regular line. The 3 airport employees who supposed to be helping the wheelchair passengers and keeping the line moving were laughing and joking around, not moving the line or paying any attention to the wheelchair passengers after they queued them up. Who, by the way, were not receiving care or attention from these 3 degenerate employees. I was in mobile line for 55 minutes. Is the process to utilize mobile line for wheelchair passengers and flight crews? CPB should have a dedicated line for the wheelchairs and passengers with needs so they’re treated with dignity and respect and can allow them to get them through customs as well, while keeping the mobile line open and moving and doing what it’s designed to do. Terrible first experience with mobile line. Just sign up for Global Entry and avoid this inefficient mess if this is how this line is going to be utilized by the airport.
Missed our flight, terrible experience
by 🗻🏠🗻🏠🗻🏠🏩💒🏨💒🏩🏨 on 2019/03/30 11:24
We were in line but they were having problems with the system so they recommended we download the app to speed things up...bad idea. It seemed impossible to scan the passport with my phone, but once I finally got that done we exited the non-moving line but apparently the app only saved one of the 4 entries. You need to take a picture with each one, but I never saw that option til the end when the customs lady said I needed to start over. I wanted no part of that 10-15 minute frustration so she sent us to the kiosk where we quickly entered the data but my daughter got tagged randomly I suppose, so we were sent to a 20 minute line with only 1 customs person to do the U.S. citizens. Terrible planning by customs, we spent 50 minutes in customs and then missed our flight because we had to exit, recheck our bag, and deal with a 15-20 minute TSA line. Additionally, there were a few customs people standing around seemingly doing nothing, they seemed to have no empathy that many people were complaining about missing a flight, and they were generally grumpy/lethargic. Having just returned from Mexico, I can say their customs experience was much better. I am usually a staunch supporter of law enforcement, but customs now ranks down below the DMV in my mind.
Good app but very restrictive for Canadians
by Flying fly guy on 2017/10/11 03:37
On arrival at Chicago O'Hare, I saw the signs and an agent encouraged us to use the app, for US or Canadian passport holders. As a Canadian with a green card, I thought this would be great. I went through the whole process with my Canadian passport, but at the final step it asks how long I'll be visiting. So I got scared to use it because of course I'm not a visitor but a resident. Nowhere did I come across an instruction that you need a B class visa. Now reading the description I see that it's mentioned, but I bet most people that use it, like me, are in the line, rushing to download, install, scan passport etc. So it would help a great deal to include a dialog if the scanned passport is Canadian, indicating that a B1 or B2 visa is required. Better yet, include a variation for green card holders. The app was very pleasing and it would have been so awesome if it could have accommodated me. Unfortunately it was a let-down for me. I ended up losing my place in the regular line as staff tried to help. So I gave only 4 stars. Thanks for reading the reviews and responding to some of them. I hope you'll be able to improve it this way soon.
A breeze though customs
by QueenZee1 on 2018/09/14 16:41
While returning from my trip from Jamaica we ran into some storm in Miami so landing and deboarding. After we deboarded the plane I realize that there were several planes that were boarding the same time due to the storm and by the time we got to customs the lines were so long. I had short period of time to go through this process and get on my connecting flight to my final destination. The lines were super long we were ushered into a different line which was a mistake by the Officer. Another officer came and ask if we were already processed and we responded no. The officer was so upset he then asked who had the mobile app to come with him. I didn’t have it at the time, I quickly downloaded it and scanned my passport and my kids passport and went through the questions on the app and I went through the line and I just breezed through leaving hundreds of people waiting to be processed. The officer didn’t even look at my phone he just scanned the passports and he were done. I highly recommend this app.
App works, Service at the airport did NOT :(
by Rxo2356 on 2018/04/26 01:45
Downloaded the app because a friend on our trip that flew back a few days before us tried it out and recommended it. App seems to work fine. Well designed, intuitive, and easy to use. I can see how it theoretically cuts down on time standing in line to get through customs. Unfortunately the four of us flying together who took the time to download the app scan our passports and answer the customs questions, didn’t actually get to see whether it cut down on any time or not at the airport (BWI) because when we got there the physical service was down and the line was closed off. It was a pretty big let down. When I asked the airport employees about it, three of them throughout the customs process had very strong opinions about the service and told us they hated it and it was more trouble than it’s worth. I can’t give more than 3 stars because no matter how well the app works, the service is very much part of the total package, so if it doesn’t work at all then as far as I’m concerned the app and service is not a success. 3 stars is generous. Best thing I can say is that it’s a good idea but the execution is poor.
Skipped the longest customs line I have ever seen
by NewVeganite on 2019/03/30 11:24
Even though I have Global Entry ($100 fee + interview), my family does not. So, I set up the (free + no interview) app for myself and my family before we left the country. Upon returning from holiday, we initially encountered the longest customs line I have ever seen at O’Hare. It wrapped into hallways beyond the already large customs area and, by my guess, must have 300+ people long. Then a customs official called for anyone with Mobile Passport for which I eagerly raised my hand. We were then escorted right up to the front of the line to an agent designated just for Mobile Passport users. My only complaints are 1) there were no clear directions for where MP users were to go and not even the agents we passed could tell us even though we were TELLING THEM that we had MP, so we initially had to get in the long line until someone pulled us out and 2) we had to both scan the codes in our app and show our passport anyway *TWICE* before getting out of the airport, which seemed like overkill. Still, massive improvement over what we would have endured otherwise.
Awesome!!!!
by emjae on 2017/10/01 01:26
This is a great app!!! I was installing it when I went through Immigration when one of the ushers said I couldn't use the cellphone, then he realized I was finishing up setting my profile. He pulled me out of the line and helped me finish my profile, then brought me to another line where there was no one in it. I went through and the officer asked me where I live and scan my phone. That was it, then I went to baggage claim and my baggage was already there. Got my baggage went through the customs line and he asked for the picture. I said I don't have one because I used the mobile app. Then he directed me to between 5 & 6. I went there and the officer asked me what I was doing. I answered "I don't know, he told me to come between 5 & 6. I used the mobile app." Then he said, "Oh, go ahead and scan your thing". I scanned it and I was through. I never zipped through the airport like that. The guy said, next time I can do it while I'm on the plane before I disembark. I barely was awake when I got through!!!! This is really a great app!!
I am Truly Mystified
by Gary the Gracious on 2018/10/27 03:11
I cannot understand for the life of me why more people, or everyone who travels, doesn’t use this App. It has shortened my customs walk through to about 30 seconds in most cases, from beginning to end. The whole customs process takes that long. Seriously. I even hesitated to write this review for fear more people would start using this app and the lines would grow. But alas, I owe it to the app makers to attest to the fact this is one of the most valuable apps I have. I travel overseas often and encountered a couple of glitches when I was first using it a couple years ago, but since then it has been smooth sailing, or flying. People are morons. That’s the only reason I can think of that more aren’t using this. Skip the lines. Use this app. Free up more time to sit and wait for your luggage or, if you’re a genius like I am, to not wait for your luggage because you packed everything in carry-on and just go through to a nice lounge on the other side of security. Don’t be a moron. Be a genius. Use this app.
Great app, horrible airport
by Unhappy&Unsatisfied on 2019/03/12 15:15
You would think, since the JFK Airport receives so many international flights, there would be better communication between this app and whoever handles checking for mobile passports at customs. The app itself is user friendly, instructions were easy to follow and all my information was accepted easily. However, once I landed and was ready to breeze through the checkouts, as many other reviewers attested that this app was helpful in saving time, I was rudely stopped by an employee who told me that there was no one to check my app. Took her 10 minutes to walk to the back, talk to someone, and give me that information. Did not even try to find a qualified person to check me out, just left me to go to the machines. So while the app itself works great, what is it’s purpose if there is no one at the airport to utilize it. Again, this happened at JFK Airport. Also, while I am making this review there are a couple of employees just a couple of steps away gossiping and no one at the customs counter, of which there is only one open to process hundreds of people.
The Real Deal
by Yusuf Talal on 2019/05/02 23:02
I’ve been coming back home to the USA from business trips abroad for years. If I’ve noticed one thing, it’s that more people travel by air. As a consequence, lines at US immigrations are getting longer and longer at every airport. I started using the govt’s GOES Pass ID three years ago and it was wonderful. But Mobile Pass outdoes even that because you have to use a kiosk in the airport and now you have to line up to use them. But Mobile Passport lets you skip all of that. No lines, no waiting, no worrying about connecting flights. This app is the future, and the future is now. I can’t say enough about it. But I will. Yesterday at the airport when I walked into the greatly-populated immigrations hall, I saw the Mobile Passport sign, strolled over, and found only two people ahead of me while, only yards away, several hundred of our fellow citizens stood in a line that snaked back and forth for the length and breadth of the hall! Thank you Mobile Passport! I was through and on my way in less than three minutes!
Speedy process - FREE
by Katbody10 on 2018/05/31 23:04
Very efficient - great option over Global Entry if you haven’t paid for that option. Mobile pass is free and can be used again and again. Retains all passengers traveling together on one device (family members, couples traveling together). No need to fill out the paper form when returning to the U.S. Download the app - use your cellphone camera to scan your passport. Take a selfie and your information is stored in the app. Be sure to have it downloaded before you travel. No need to re-enter your passport or picture on future travels. Upon landing - just select which travelers are going through customs with you, and the airline you’re traveling on. The receipt in the app is good for 4 hours upon submitting. That’s it! 😍 Hit the mobile pass lane(s) and you’re through customs before you know it! We were through customs and collected our bags within 30 minutes of landing at Washington-Dulles (IAD). Sure beats standing in line behind 300+ people from your flight and other flights arriving at the same time!
Easy, breezy entrance through customs
by savvyshoppermom on 2018/04/22 13:04
I used this app for the first time yesterday. I had read the instructions (and many reviews), and I was able to set up my profile before I left on my trip. The hard part is scanning the passport into the app. The scanner is sensitive to glare, so give yourself plenty of time with that part of the process. The great part was getting through Customs so quickly! The lines for Mobile Pass at SFO are clearly marked. I was the 3rd person in line and got through the entire process and out to baggage claim (including wait time) in 5-6 minutes. One thing to be aware of: after the agent reviewed my passport, he slipped a laminated paper pass inside without telling me. It was supposed to be handed to the final customs agent at the baggage claim exit, along with showing the app on my phone one more time. Not knowing this, there was a minute of confusion, but we got it cleared up quickly. I had explained to the first agent that this was my first time using the app, so an explanation about turning in the paper would have been appreciated. All in all, a big time saver.
Almost as good as Global Entry
by masterdad7479 on 2017/10/07 20:33
I've used the app numerous times at EWR, IAD and ORD. Sometimes signage of exactly where to go has been weak but in recent months better--like sometimes at EWR and IAD they had the nylon fabric barrier extended between the pylons like the way was closed, but when I asked they opened them. Sometimes at EWR you're directed to a couple agents who also deal with special cases like diplomatic or special visa entry, so although the line is short it can take longer than you expect -- worst case was 15 minutes, though still shorter than the regular line. But usually like today the delay was a minute or less. My last comment is that at ORD, my experience the last couple months has been that they just direct you to walk where everyone else goes, so your only benefit is you pass by other people who have to stop at the kiosks to enter their data. But if other flights have arrived just before yours, people are already past that step and stacked up, and the app is of no benefit. Summary: app is great; government partners are ok at EWR and IAD, but ORD has been disappointing.
Must have travel accessory!
by Acroplis2 on 2018/09/19 13:38
I’ve been on vacation to Europe twice now. The first time returning from Italy seeing people with this app quickly breeze through customs as we waited in along line to hand in our customs form. I saw posters and such about this app. The ones with this app...no waiting! Fast forward to last night. We returned from London, used the app and we too were the ones that quickly breezed through customs; only one person ahead of us. There were hundreds in queue waiting to hand in their paper form and get processed through customs (NYC arrival both trips). However there are special lanes for users of the Mobile Passport app. As soon as you land you fill the form out on the app (while on plane taxiing to gate) and it generates a receipt for you and if necessary your entire family. Then you’re ready to be the envy of those other weary travelers. I setup at home however a friend traveling with us did hers quickly on the plane while taxiing to the gate (after I told her about it). I’d pay for this app.
Confusing
by rggmeg on 2018/02/07 13:36
The concept of the app is great, to save paper and time, but when you arrive at customs it isn’t at all clear what you now do. It may be set up differently in each airport so I’m describing our arrival at Boston Logan airport. There were sections labeled for Global Entry, regular lines and then a sign for Mobile Passport with a lot of kiosks set up. That didn’t seem like what we expected so I asked an agent and he pointed to the MP kiosk area and said just be sure to scan the barcode, which implied you went to a kiosk. There was no place on the kiosk to scan the barcode and in fact you were just doing the same thing standing at the kiosk, scanning your passport, having a photo taken and answering the questions, as you had already done on the app. We did that and it spit out a paper to take to the next agent, following the usual routine. Doing a lot of searching it sounds like we should have just walked past the kiosks to that agent, showed him the app was completed and he would have sent us directly to the next agent to scan the app and look at our passports. It would get you through faster if that was all clearly explained.
Mobile Passport actually made me miss my connecting flight
by bskcndiskenxixn on 2019/04/24 14:02
I knew that an hour twenty minutes wasn’t a huge amount of time to switch flights when entering the US from an international flight but felt it should’ve been sufficient considering I didn’t check any bags. I entered all my info on the app when landing in Ft Lauderdale. However once in the building the app wouldn’t open up. I kept trying and it was just frozen. I eventually had to restart my phone. By this point I was almost to the kiosks. So I move onto the line for passport control. As I was on a short connection they called out my flight to get into a shorter line. This line ended up being longer as I watched the people I was behind and in front of fly through their line. By the time I get to a CBP Officer I’m told I’m in the wrong line and have to go back to the original line I had been informed Mobile Passport. I finally get through the security check just in time to see my plane at the gate with the doors closed. I’m now stuck in Ft Lauderdale overnight with no compensation as it was not the airlines fault. Somehow this system did not help me. In theory it should and I hope it can be a smoother process in the future.
Disappointed
by nightcrawler1215 on 2018/10/30 02:08
App itself works fine but maybe I’m more upset with the fact that we certainly didn’t “breeze” through customs. The blame should maybe be on Newark airport, which yet again, was another joke coming home from an international flight. Signs could be better. If it’s your first time using it you expect a dedicated line and may not assume to just walk past everyone wasting time at the kiosks that don’t have the app. Then you’d expect a dedicated line and a much faster line for mobile passport users to the customs agents but we didn’t really experience that. We did go in a shorter line but so did people without the app and then like only Newark can, the hundreds of people waiting to go through customs have just two lines open, with each agent mysteriously taking breaks or walking travelers to another area....I mean the entire process is laughable. Again, the app works but what’s the point if it barely saves anytime at the airport? Just my two cents. Maybe it’s just my experience, maybe just Newark, who knows. All I know is it didn’t save a ton of time so until things improve I wouldn’t get my hopes up.
It was so so
by 530 kenn on 2018/07/17 09:50
Getting off the airplane and walking threw the lobby to get to the luggage area wasn’t bad that’s normal I get it ... but walking in to a Gentlemen telling US citizens to down load the app for fast check out mhmm I felt like he could of repeat his self or have it on the loud speaker ( keep in mind not everyone have cell phones and most ppl phones might b dead ) I remember one lady making a comment saying her phone was dead and the gentleman looked at her and say welp you better find a charger ( that was rude ) anyways I guess something didn’t go correct on my part or the computer and he still needed my passport to scan mhmm after that someone unloaded the wrong plane luggage so we had to wait even longer we got to the airport around 920 getting off the airplane and we walked out the airport at 1138 I honestly think that was the worst fast check out I had I don’t fly mother of fact this was my first time flying and out of the other two airports I went to on my first time flying ours the Sacramento airport check out time was the slowest I see potential in this app in maybe next time I use it I might go a lot smoother
Needs SIGNAGE & TRAINING!!!
by 2BoomerTravelers on 2017/09/12 03:53
We entered through LAX today. The app works perfectly, it's the signage and lack of knowledge by the customs personnel that needs improvement. There were a few signs but not nearly enough. Thankfully, before entering the first line I mentioned we had the app and was redirected to the appropriate station (and only one) for app users. That agent guided us through the process and told us we'd have to scan our app receipt one more time after claiming our bags. With bags in hand we tried to get into the Global Entry line (no app signs anywhere) when the 1st lady said the app was accepted there - the lady behind her overheard and waived us up saying the do...?? Next, the screener said we had to have a paper receipt or our Global Entry "card" exactly what the app replaces. Luckily we had our cards that we dug out. The last customs agent knew the system and only had us scan our app receipt again and passed us through - also apologizing for the other confused personnel. With SIGNAGE & TRAINING this system could work easily. As it was we still went through pretty quickly but not without some heartache and arguing.
I used to zip through customs—-but the change isn’t the app’s fault
by glory01978 on 2018/08/03 14:44
The app is great. I like not having to juggle yet another flimsy piece of paper. My challenge came at the arrival airport (ATL). The Mobile Pass line was lanes off as a short lane, but we were wrapping around. The lane next to ours was for another category of travelers entering. The 2 people who were supposed to be helping didn’t, so the lines intermixed, the customs agents got frustrated, the lines slowed to the point the people using the electronic kiosk got through before we did. Looks like all the security agencies need to get on the same sheet of music to help keep us secure, yet keep things moving efficiently in our transportation areas. Allowing unnecessary congestion buildup is creating a security hazard. Just a thought that I’ve also shared with the airport and others. Bottom line for all us travelers, take a deep breath, go with the flow, and be ready to be very patient.....again....because our “zipping” days may have been limited. Have a good day all.
Love the App!
by Bobby All Day on 2018/05/28 12:40
The app is a huge time saver and easy to use! The only reason I gave it 4 stars instead of 5 is the misleading instructions on the first page. It states if you are traveling with a family you only need one form. So, I just selected myself as a traveler and answered the questions even though I also had my 2 year old with me. The truth is, I also needed to select her as a traveler. I had a super cranky customs agent who made me feel stupid for not following directions and when I showed him where it said one form per family ON THE APP, he fired back, this isn’t a form. It was super easy to re-do the app with my daughter, however, you need cell service or WiFi and the customs area didn’t have either, so I had to go back out to find service to re-submit. Maybe I’m the only one who got confused with the instructions, but going forward for other users, eliminate that part and just say please choose all travelers. Because if I were to use the traditional paper form, I would just fill out one form and provide both our passports.
Time saver!
by joe30326 on 2019/06/11 22:19
I deplaned with 112 other people just in time to meet up with another plane full of arriving passengers so over 200 folks in line looking to enter their passport information prior to clearing US Immigrations. I was advised that since I had mobile passport I could bypass all of the kiosks and go straight to the line to see an agent. That line had a dozen people in it so I consider this App saved me over an hour of time as I was traveling with my family at four. I would have had to wait in line to use a kiosk to scan our passports and then waited in a line of all the other passengers who had scanned their passports to see an immigration agent. All I needed to do as I deplaned was answer five or six questions within the App, apply those response to all four family members that I had pre-registered in the App and hit submit. So my responses as well as photographs of each of my family members and our passport data all uploaded to the US immigration system prior to me reaching the agent.
Saved a lot of time into LAX
by pduell on 2018/02/06 05:21
While I was too late in signing up for Global Entry before my vacation, I saw this app promoted on the LAX website and downloaded it before leaving to Europe. Upon returning to LAX, I made sure I completed entering and submitting all my information before getting to Passport/Customs (you have 4hours once you submit) and the app must of saved me about 45-60 minutes total: no need to fill out the declaration cards the airlines hand you (it's all in the app), you don't have to use the passport kiosks (ask an agent where the mobile app line is and they'll direct you to a much shorter line where you scan the app on your phone - DON'T use the kiosks first or you'll have to continue with the non-mobile process), and after you collect your luggage ask an agent which line is the mobile passport line (again probably a really short line) and you scan the app on your phone again and you're out! Not bad for a free app and I'm definitely using it from now on!
Secret weapon to breeze through US passport control
by Nerodesign1 on 2018/03/24 20:52
Highly, highly recommended for anyone who travels internationally. This makes passport control upon the return to the US a fast, painless process! There is no cost or fee to use this- this app works in coordination with US Passport Control. I stumbled upon this app right before returning to the US from Isreal. I told my colleagues (traveling with me), but they didn’t download the app. As we arrived at JFK, I was able to divert to the Mobile Passport line (same line as Global Entry) and was through security and sitting at my connecting gate 30 minutes before my colleagues made it through! I used the app again today in Atlanta (separate line, prioritized over others) and once again breezed right through. In fact, today I made it through so fast that i was able to stand by on an earlier connection and got home an hour earlier! Within 4 hours of arrival into a participating airport (there are a lot, but the app provides a list), you confirm arrival airport, airlines and answer 5 customs related questions. Then you take a selfie and submit the form; shortly you receive a barcode which will be scanned in passport control. Today, all of my information was still in the app from last time, so it was even easier. You can also add multiple family members traveling with you. This app eliminates the process of going through the kiosks, where you have to scan your passport and take a picture. Must have for travelers!
Better before upgrade that now charges to save info
by JR. in PHX on 2019/06/01 01:41
I was in early adapter for this app. I first used it in 2017 it worked great! I told all my friends to use the app and they were successful using it. I tried to use it two days ago at SFO when returning from Germany and there were multiple problems with the app scanning my passport this did not happen before, I tried it in different types of light and finally it was successful. Once the plane was taxiing and I tried to transport my information to submit it, but it made me fill out the application all over again though I had saved it and when I went to fill it out again part of my information was in there. I didn’t feel comfortable storing my information in this app forever with all of the problems we have with protecting personal data. Therefore I didn’t pay for the upgrade that charges you to save your data. Thought about it, but after my last experience not interested in saving data into this app. Now I’m not even sure I’ll try and use this app again based on my experience this time.
No agents present at Chicago to run mobile passport
by Mimidaji on 2019/05/21 17:34
I love this app it is a huge time saver for frequent travelers like me who come back into the US. However it’s only helpful if there are personnel there to be able to staff it. I arrived back into Chicago with my mobile passport app completed and was told there was no one there to run the mobile app station so I had to complete at a kiosk and was two hours in line getting back into the country. This seems ridiculous. I was in line with people who had filled out the paper copies with people from different countries that we’re coming in on a visa it seems like there could’ve been a better solution to that issue. I was bringing back commercial goods and that was the only reason I was in that line but as a US citizen I would think that there would be a line for US citizens that also have an X on their re-entry documentation. That at least speeds up their process. When I returned in April with the same set of circumstances I had my mobile app and at least I could get through the line and get to customs quicker to declare my commercial goods. I really love the Mobile Pass app but it will only work as much as there are personnel to receive it at the port of entry.
Mobile-Passport, So fast through Customs I thought I felt like a celebrity!
by Waveguy on 2019/02/10 04:55
I'll be honest, I didn't and do not want to write a positive review out of sheer selfishness on my part. I do not want anymore people find out about how amazingly easy customs is with this FREE App. However, I do have integrity, and the right thing to do is give credit when credit is due, and Mobile Passport ROPED a 4-Run Homer with this App. They absolutely deserve kudos for achieving excellence with their App. Its easy and fast What more do you want going through customs... NOTE: I travel often for business and pleasure, to countries all over the world at least 2 to 3 times a month. I paid big bucks, and spent countless hours of my precious time filling out documents and going to interviews for the US Customs Global Entry program. That was until I realized that the Mobile-Passport app is just as fast, if not faster and it’s free! P Psssst, btw...if you’re reading this, please don’t tell anyone else, let’s keep it our little secret. ;)
Kind of want to keep this a secret...
by discountlover1256 on 2018/08/30 17:18
I have used mobile pass 4 times, returning from international trips into SeaTac twice, ATL and JFK. I don’t know why everyone isn’t using it. On an entry last month into Seattle from Amsterdam, the passport control was so overwhelmed because a flight from India had just arrived and there were at least 50 people in wheelchairs, so they couldn’t let anyone else into the international baggage claim for safety purposes. They held our entire flight upstairs for a bit, then decided to let through those people with Global Entry and Mobile Pass. I passed many hundreds of people in line and didn’t even have to stand in the Global Entry line, which was short, but a line nonetheless. Just this past week, we arrived as a family into ATL from the Caribbean and the customs/border staff was woefully understaffed. Despite being sitting at the back of the plane and almost the last off, we were through customs before our friends who were in first class. Unreal!!!
Saved in the nick of time!
by Polly in Boston on 2019/03/15 19:35
Mobile Passport — get it now, and get ahead! Last Saturday, on our sad return from the Bahamas to Boston, the “Island Time Effect” on American Airlines in the North Eleuthera airport turned our planned 3-hour layover in Miami into 1 hour. Thus, as my girlfriend and I frenetically “pulled an OJ” through the bus and seemingly endless halls of the airport, she alerted me to sign up for Mobile Passport. Enough of a traveler that I have a KTN, I was surprised never to have heard of Mobile Passport. But I downloaded the app in a matter of seconds, answered the questions the rest of the poor shmoes had to wait in line for a kiosk to answer, and my friend and I zipped right through Mobile Passport Control, getting to our Boston plane in record time. Having had to collect and recheck our bags, that hour to get to the Boston gate was very tight. Mobile Passport saved the day, and it was free and totally user-friendly. Who knew? My smart girlfriend! Download the app now before you’re pulling your next OJ.
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