Screenshots
Search Visibility
App name
Description
mobile passport enables U.S. passport holders and Canadian visitors to save time during the entry process at more than 30 major U.S. airports and cruise ports! Securely submit your passport and customs declaration form and access designated lanes in the inspection area. ***Now available from mobile passport*** mobile passport plus ($14.99 annually) provides even greater convenience with features to digitally scan and store passports in preparation for your next trip. "... makes clearing US customs a breeze." - CNBC "... the best-kept secret in air travel." - Washington Post “... the godsend you need.” - Forbes How it works: 1. Download the app. No background check, interview or pre-approval needed! 2. Complete passport profiles in the app. With the free version of mobile passport, your passport info will expire four (4) hours after submission. To scan and store your passport info on your device for future trips, start a 7-day free trial of mobile passport plus. 3. UPON ARRIVAL turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone. Submit passports and customs declaration form in the app. 4. U.S. Customs and Border Protection (CBP) will send you a digital receipt in the form of an encrypted QR code receipt after they have reviewed your submission, which will expire after four (4) hours. 5. Bypass the regular lines and follow the signs for mobile passport Control. 6. Show your physical passport and QR code receipt, and briefly talk to a CBP officer. mobile passport can be used at the following airports: - Atlanta Hartsfield-Jackson (ATL) - Baltimore-Washington (BWI) - Boston Logan (BOS) - Chicago O’Hare (ORD) - Dallas Fort Worth (DFW) - Denver (DEN) - Fort Lauderdale-Hollywood (FLL) - Houston George Bush Intercontinental (IAH) - Houston William P. Hobby (HOU) - Los Angeles (LAX) - Miami (MIA) - Minneapolis Saint Paul (MSP) - New York John F. Kennedy (JFK) - Newark Liberty (EWR) - Orlando (MCO) - Philadelphia (PHL) - Phoenix Sky Harbor (PHX) - Pittsburgh (PIT) - Portland (PDX) - Raleigh Durham (RDU) - Sacramento (SMF) - San Diego (SAN) - San Francisco (SFO) - San José Mineta (SJC) - San Juan, Puerto Rico (SJU) - Seattle-Tacoma (SEA) - Tampa (TPA) - Washington Dulles (IAD) and can be used at the following cruise ports: - Miami (MSE) - Fort Lauderdale, Port Everglades (PEV) - West Palm Beach (WPB) - San Juan, Puerto Rico (PUE) Notes: ***mobile passport IS NOT A REPLACEMENT FOR YOUR PASSPORT. YOU MUST PRESENT YOUR PHYSICAL PASSPORT.*** Group submissions may be made on one mobile device for all family members of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). Do not use the mobile passport app and Global Entry interchangeably for the same inspection process. If you have both programs, wait until your arrival in inspection area so you can determine the shortest lane (which may vary depending on the port and time of day) and decide whether to make a submission on the mobile passport app at that time. mobile passport Plus Payment Info Payment will be charged to your Apple ID account upon confirmation of purchase. Subscription automatically renews, unless auto-renew is turned off no later than 24 hours before the end of the current period. Account will be charged for renewal within 24 hours prior to the end of the current period and will identify the cost of the renewal. Subscriptions and auto-renewal can be managed/turned off in the App Store settings. Any unused portion of a free trial period, if offered, will be forfeited if you purchase a subscription to the app. FAQs: https://www.mobilepassport.us/faq/ Terms of Use: https://www.mobilepassport.us/terms Privacy Policy: https://www.mobilepassport.us/privacy
Quick!
by SFspaceboy on 2019/11/14 02:58
I was off the plane and out the front door in 5 min.
Love!
by Mely is awesome :) on 2019/11/14 02:45
Total time savor, filled it out as soon as I landed and it is pretty straight forward!! Will use it again!!
Super quick!
by mattcoats on 2019/11/14 02:42
Hopefully no one else catches on because this is the quickest way off an international flight without a parachute.
Great Travel app!
by Mary Sagala on 2019/11/14 02:32
Mobile Passport is a great way to save time when returning to the USA via plane or cruise. Virtually no lines, no hassle. Works at all major airports. Just used the app yesterday when I flew into the USA at Miami Airport, after a few days in Punta Cana. Great time saving app for all.
Ms Good to be home
by Bemydicebud on 2019/11/14 02:25
Walked through Customs within 3 mins on Week night at 6:30 Pm. This app was awesome!!!
Fast and easy!
by RMJ1313 on 2019/11/14 02:08
This app saved me! My friend recommended me getting this app, and I got through the immigration line quicker than she did with Global Entry. The app is easy to navigate and within minutes, I got my receipt to enter. Get it!
Must have
by Sir Neema on 2019/11/14 02:07
I cannot make anyone understand that I nearly ran through customs at LAX of all places simply because I had mobile passport. This is a MUST
Love the app fast process and easy
by Daphne551245 on 2019/11/14 02:05
No lines, fast checking and great service!
Customs at LAX no longer uses
by former mpassport user on 2019/11/14 01:34
Customs at LAX said their systems have changed and they no longer use Mobile Passport. It appears that I’ve completely waisted my money on this app.
Time Saver
by SteveC562 on 2019/11/14 01:23
Best way to zip by the lines at LAX
The best thing ever!!
by elanelourdes on 2019/11/14 00:51
This is the best app ever it took me less than 2 mins going through security! Everyone needs to download this !
Worked for me
by Uhh... I have a family. on 2019/11/14 00:44
I loved flying through customs. I travel all the time so this will make life a bit easier
Fast and easy
by efficient traveler 2019 on 2019/11/14 00:39
I recommend this app to everyone! Especially if you are in a rush
Houston immigration
by SamAnc on 2019/11/14 00:36
The use of Mobile Passport was quick and easy, saved us a tremendous amount of time.
Super quick
by Utahschuy on 2019/11/14 00:02
We zipped past a couple hundred people and were through the passport check in seconds.
Mobile passport
by E Mtz on 2019/11/13 23:27
Very convenient. Thanks,
Saved lots of time with mobile pass
by Rush111gh on 2019/11/13 23:23
We flew into Miami airport. We finished the mobile pass information when we landed. When we got to the area to go thru customs, there was one line for those without and no line for those with mobile pass. We were waved on thru and literally passed hundreds of people in line and we walked straight to customs. I’ll never travel without it.
Cleared Customs in seconds. Worked great.
by Kstherk on 2019/11/13 23:19
Since we downloaded basic app we had to enter our data just before landing. Only took a couple minutes. When we got to customs area we were directed to separate line for mobile passport and had no line to wait in. Customs officer took about 15 seconds to clear us. I don’t travel outside U.S. enough to warrant the paid app, but will Definitely use this again.
Time Saver
by thekaytay on 2019/11/13 23:03
This app easily saved us an hour in customs!
Mobile Passport - DFW Customs
by Razzberry4 on 2019/11/13 22:49
The app saved us time since we didn’t have to stand in line to use a kiosk to do the Customs Form. Unfortunately, it was confusing when coming through Customs at DFW. They routed all the US citizens that use the app to go through the same line as non-citizen visitors. Not real clear if this is normal procedure or just DFW airport that does this. Their was a mobile app lane that was closed, had this been open it would have saved a lot of time getting through. I will use it again, perhaps the process will be more streamlined in the future.
Zip through
by Islandviewstls on 2019/11/13 22:44
Convenient, quick and no hassles or waiting while going through the immigration port at the airport in LAX upon returning from Japan. We don’t travel often overseas BUT this app worked wonders!
Game changer
by EdGrosvenor74 on 2019/11/13 22:39
Arrived at ORD in the back row of a full plane from Zurich. Walked past a line of hundreds of people to a waiting officer who sent us through after two questions.
Awesome App
by Reyna1989 on 2019/11/13 22:21
You pass by fast cut the line very good!
Save time
by peter84555 on 2019/11/13 22:16
This app save a lot of time ! At the airport
Saved a TON of time in line
by Triggerfish69 on 2019/11/13 22:10
Wow! A friend told me about the app as we were leaving Barbados... I installed the app in the airport and breezed right through the SUPER SHORT “MobilePass” line...what a time saver!!!
Works like a charm
by TedB_314 on 2019/11/13 22:07
When I read about this app, I thought it sounded too good to be true. I tested it for the first time entering Dulles yesterday and am happy to report it wasn’t! The app worked like a charm, allowing me to skip the line and head straight to a section with no wait. I will definitely be using this again, and again and again.
Helped me make a tight connection at LAX
by Novice Greenie on 2019/11/13 21:52
Fast and easy!
Best app for traveling international
by ref611 on 2019/11/13 21:38
I have been using this app for years and it has cut down waiting in line tremendously
HUGE time saver
by AD11132019 on 2019/11/13 21:29
This app allowed us to be the only people in line. No one else was in our Mobile Passport section, we got through in minutes and made it to our connecting flight.
Mobile Passport
by bjaglnn on 2019/11/13 21:20
With Mobile Passport, we were able to bypass an extremely long line consisting of hundreds of travelers. After an 11 hour flight, the last thing we wanted to do was stand in a long line. Total time in the mobile passport line was less than 5 minutes.
Great App.
by Phx TK on 2019/11/13 20:26
Simple to use. Clear instructions. Worked like charm. Walked right thru the long lines for regular customs entry.
Mobile Pass was very easy and moved us ahead of the crowd.
by AZ Jerry on 2019/11/13 20:21
Mobile pass we very easy the first time we used it. I setup myself and my wife before the trip. When we landed in Phoenix and still on the airplane, I completed the passport control questionaire and had the two scan codes in a few minutes. When we got to the Passport area I showed my scans and went directly to the passport link. Very fast and easy.
Time saver
by Oftman on 2019/11/13 18:50
This is great saves time love it
Mobile Pass
by leveneco on 2019/11/13 18:35
Tris service is an excellent tool.
I use this instead of Global Entry
by Rizzo1717 on 2019/11/13 18:14
This app is my little secret to getting through the airport when arriving home from international trips. Yesterday, I arrived home from Indonesia and from the time my plane touched down to when I left the airport, it was no more than maybe 30 minutes - and that’s only because I couldn’t walk faster with my carry on baggage 😂 There was no wait time at customs using this app, while other people NOT using this app had at least a two hour line to filter through. Someone suggested this trick to me a while ago, and it’s 100% my go-to for quickly getting through customs and on my way.
Love it
by Saintétiago on 2019/11/13 17:42
Easy, fast and dummy proof
Wasted $14.99
by JMAK3381 on 2019/11/13 17:24
The app was nice when it was free. I used it at ATL multiple times a year and it was always quick. Since the app started charging a subscription fee to save your traveler data, less airports are accepting the app with no explanation.
Fast way through Immigration
by Bob K9 on 2019/11/13 16:29
Used this a number of times at different ports. Works great never a long line compared to normal process. Sometimes no line. Recommend it to anyone.
Ruined it with fee structure
by Trunkmunki on 2019/11/13 15:55
While the app works, recently they added a paid version. This is now REQUIRED just to store your passport info, which is pretty much the only feature you get for your $14.99/year. Previously you could store your info and if you travel a lot, you did not have to re-enter it every time. Now it erases it after 4 hours. So every use requires you to manually enter your passport info. I travel a lot for work and enjoyed the convenience afforded by the storage of my info. Now it is really not much more convenient than just going to the kiosks. This really should be included with just having a passport. Another “bait and switch” scheme where the got users used to the convenience then dumped a fee onto it if you want to use it. I do not recall seeing anything in the last couple years stating the app would become paid. I don’t feel just storing simple data on my phone is worth $14.99, even if it adds “some” convenience through the rest of the app function.
Didn’t work
by JuRo13 on 2019/11/13 15:20
Customs officer did not allow me to use it.
Didn’t work
by mhn1234 on 2019/11/13 14:24
MPC didn’t work for me on my last trip. I also have Global Entry which also didn’t work. The machine put out a message saying it hadn’t been long enough since my last entry which doesn’t make any sense since my last foreign trip and reentry into the US was over a year ago So I had to go through normal passport control
Mobile Passport not working Terminal 7 JFK
by Mabuhay Tailoring & Cleaners on 2019/11/13 04:15
Mobile Passport was not working at Terminal 7 JFK on Monday November 11th. Very Annoying !
A great idea, but poor excution
by RoadSideVisions on 2019/11/13 03:56
Downloaded the app, input our passport info, took the photos, got the QR code ... but then it all disappeared ... had to pass through the usual long customs line at Port Everglades. Time consuming, and Useless!!
Super quick
by RAR guy on 2019/11/13 02:26
Must have. Although last time I needed to wait 15 min due to heavy volume...but still faster than normal line
Perfect App
by ReefCBD on 2019/11/13 02:16
This app is the best if you travel internationally a lot or even if you want to get thru customs faster!
First use of Mobile Passport
by Harpua66 on 2019/11/13 01:55
The app was recommended and I downloaded it before leaving the states. My return flight into Miami was 2 hrs late, I had to get through customs to catch my connection flight to Newark. Without the app, I would have missed my connection. The lines for the machines were long. I got through in 20 minutes catching the connection by 10 minutes. Way worth it.
App worked great!
by SeattleDK on 2019/11/13 01:42
Saved time for sure
It works. What more can you ask for?
by AusJC on 2019/11/13 00:39
Zipped through customs. Small bug; If the app is left open and the phone screen times out, the receipts don’t reload. You have to close the app and reopen for it to work. Other than that, the app is incredibly useful.
Mobil passport
by kpm711 on 2019/11/13 00:20
It went so smooth. Made the transition quick & easy. A great way to enter the country!
Mobile Passport
by Chef Rona on 2019/11/13 00:10
Mobile Passport was a great time saver. I wish the directions were clearer and there was an option to save the data before sending after exiting the plane. It was no more difficult then filling out the government form. When this app is more widely known I’m afraid the lines will get much longer,
Time Saver
by Monstuh89 on 2019/11/12 23:50
App worked great, didn’t even have to race all the other travelers to beat the crowd. Skipped the entire line and saved at least 30-45 minutes in the customs check in.
Great free app
by S flips on on 2019/11/12 23:40
Really saved time in Philly from Madrid.
Avoided the long line
by CircuitGirl on 2019/11/12 23:32
I downloaded the app and entered the passport info on the shuttle bus on the way to customs, when I reached customs, I was 2nd in line and avoided the long line.
Lisa595
by lisa595 on 2019/11/12 23:25
Saved soo much time
Mobile Passport is the Best
by alm2sing on 2019/11/12 23:25
This was the absolute best!! I literally waited in line less than 2 minutes - 1 person in front of me while there were 300 in the regular line. This was so quick and so efficient - I HIGHLY RECOMMEND!!
Great time saver!!!
by theflyingcrane on 2019/11/12 23:16
Very easy to fill in all requested info. Do this while waiting to exit your international flight. Saved at least an hour of waiting in line at Immigrations!!
So helpful
by Danielle817 on 2019/11/12 23:11
I’m am so grateful we heard about this app from our friends when coming back to Denver from Mexico. We saved an incredible amount of time
Faster thru customs
by fighterdoc on 2019/11/12 22:49
My wife and I used this app on our recent trip , MN add going thru customs faster. We used the free version.
Download this Now!!
by Traveler Obsession on 2019/11/12 22:41
Do you dread the lines for customs? This is the app for you! I could not believe until I experienced it myself firsthand. My traveling partner who happens to be currently enrolled in the US global entry program zipped through customs only to find me waiting on other side for him. This is the best deal around for us international travelers! Especially when you have endured long flights only to get home and spend more hours that are unnecessary at the airport.
Mobile pass
by joyin5sons on 2019/11/12 22:29
It was a much shorter line for the mobile app.It was a bit challenging to add all the required info after landing and wish the personal information could have been put into the app prior to our trip and then just add the shopping info the last few minutes.
Get this app if you travel international
by hwongsterr on 2019/11/12 22:27
Literally cuts your customs in half or FASTER!!
Review
by Jay🤑😝😜👌 on 2019/11/12 22:27
This really helps I didn’t spend not 5 minutes in line
Really useful!
by Pestanoalexis on 2019/11/12 22:26
Really useful app to expedite the process at the airport.
Quick and easy
by HseLvr on 2019/11/12 22:21
The app kept telling me my info was wrong. Checked it 3 times and all my info was correct. The app did not work
Very fast
by RachaelLynn40 on 2019/11/12 22:16
Just as fast as the people in the Global Entry line were going at JFK in New York on a Monday this week. Just wish this had more entry ports to use this Mobile Passport app. Only reason I am giving 4 stars instead of 5 is because of limited entry ports. I usually enter in Charlotte NC and is not available there yet. Hope that changes soon.
Actually I want to keep this a secret !
by swade23 on 2019/11/12 22:16
So I’m standing in this long immigration line - observing that no one was in the Mobile Passport Line - and I decide to download the app and fill in my passport info (along with that of my family). Process took me less than 10 minutes. Wait in the Mobile Express line was also less than 10... Why everyone else with a smartphone didn’t do the same thing was beyond me but I’m glad I did. Saved me an easy 60-90 minutes.
Flawless!
by NiaW5411 on 2019/11/12 22:13
I used this app as I was arriving back home from Jamaica! Fast and efficient.
Selden
by ❤️ America on 2019/11/12 22:11
The customs agent didn’t have the right technology to even perform the process. To many options to enter US with different apps, processes and programs. The CBP Roam app is also a failure...wake up Gov representatives.
Great App to have
by P Ryan on 2019/11/12 21:53
Works beautifully. I always use it when I’m traveling.
Huge time savor
by AngieH202 on 2019/11/12 21:28
Great way to skip the lines
ATL
by Yanmogal on 2019/11/12 20:56
Atlanta does not acknowledge it so I could not use it.
Not time savings this time
by Server Team 7 on 2019/11/12 20:17
App worked great but only two custom agents in Dallas for mobile pass at time we came in so didn’t save a lot of time. Still a line. I believe at other times or other airports without the other new scanners it would be a big help.
Useful for faster immigration
by PNair on 2019/11/12 20:06
Really helped move fast thru immigration.
Saved time!
by CB Decor on 2019/11/12 19:40
It was so easy to use and easier without the paper.
This was good.
by Mava31 on 2019/11/12 19:14
Yes I saved quite some time using this app while entering USA
Huge time saver!!
by ElizK4 on 2019/11/12 18:57
Easy to use, great time saver.
No good
by fncy nancy on 2019/11/12 18:56
I used the mobile app. The CBP said it was no good. She scanned the code and said it didn’t work ! Stop wasting people’s time I had a connection flight and had to go back to fill out the useless form
JFK ENTRY
by BradleyCrump on 2019/11/12 18:53
Using this app definitely saved me time in line at JFK
Saves time, but government access should not be pay to win
by Furchin on 2019/11/12 17:20
Heavily pushes the $15 premium version and sent me a push notification asking for this review. 5 stars minus one for each point above.
Officer didn’t use
by OLH15 on 2019/11/12 16:20
We did use the line but officer did not scan the phone and retook the pictures , types the passport data etc .
Driver
by upsmia on 2019/11/12 15:04
I didn’t my flight was on time but by the time I got off the plane the 4 hours had passed maybe you all can make it 5 or 6 hours and I will be sure to tell my friends thanks
Saved nearly an hour in line
by Firedawg76 on 2019/11/12 14:56
A traveling companion told me about this app. Getting thru customs was a breeze.
Very convenient and easy to use
by Amin_Shahidi on 2019/11/12 14:48
I arrived from China and was done with TSA as fast as I could walk through and say hi to the agent. It was completely frictionless and fast
First through customs
by DealHunterLJ on 2019/11/12 14:44
Saved A LOT of time using this app. Only issue is that my information erased before leaving the plane. I was however able to resubmit the information before entering the line.
A Novice saved time . . .
by SanDimasSteve on 2019/11/12 14:25
Now that we’ve actually used the app, we are very satisfied! But our confidence level up until we stepped up to Customs was very low. The app seemed glitchy, but now that it has been used for the Customs Screening interview, as well as for the baggage release interview at LAX, we’re sold on its usefulness and value. We probably saved 30 minutes or more on a very busy Sunday evening. Weary travelers unite behind this APP!
Mobile Pass was awesome
by CGUSTravels on 2019/11/12 14:25
I used mobile pass on Sunday, November 10, 2019. My experience with MP was awesome. I’m in need of assistance when I travel so MP made it so much easier for me to go through the immigration process quickly and efficiently. My only regret is that I didn’t use it sooner!
Can’t get “frame your face” to work
by peggy char on 2019/11/12 14:05
I can’t use the app because can’t get frame your face to work to take a photo. I’ve had multiple friends and family members try and it did not work :( help!
Atlanta disfunction
by Mondele1 on 2019/11/12 12:26
I recently bought a MP subscription as I come in and out of Atlanta. I used the app one in late July. But when I returned to the US in November I learned MP no longer works at the Atlanta airport. Had I known that the app would no longer function in Atlanta I would have never purchased the subscription.
service regression
by peanutsarelegumes on 2019/11/12 08:02
why is the sole provider of a utility like this allowed to move features over to a paid version? seems like a potential f.ar. and/or ethics violation
Perfect
by my life in sing on 2019/11/12 03:16
So happy with this! The line was outrageous, made it through in record time! Will always use it!
Lines are shorter but agents are few.
by Rosi-O on 2019/11/12 03:04
I’ve used it twice. Both times the lines with and without mobile pass moved at the same pace. I know because friends of mine tested it and we ended up together on both extremes of the lines.
LAX cellular coverage
by Leapin' landslide on 2019/11/12 02:37
In principle, cellular phone usage is prohibited in the Immigration and Customs areas at LAX Tom Bradley Terminal. When I bypassed the long queue of normal processing and followed wayfinding toward the Mobile Pass lane, I was delighted to see no one waiting. Then I unlocked my phone to display my Mobile Pass input and ... nothing. The App displayed nothing. It seems my carrier (T-Mobile) has poor reception in that area and the App should be connected to the cloud to display for processing. The Immigration officer was solution-oriented - he accepted and processed the paper form. In the end I saved time and hassle but the App gets only partial credit. LAX has infrastructure and communications policy challenges.
Speedy Entry
by AndrewArizmendi on 2019/11/12 02:29
Beyond happy I downloaded this and turned a strenuous process into a normal one
Great app saved a ton of time
by Tables02 on 2019/11/12 02:19
Really appreciated this app, we would have been in a queue of over a hundred people but utilized the app and saved a lot of time.
Great time saver!
by bettypaiger on 2019/11/12 02:17
Was going to get global entry but this seems to be a good replacement. Couldn’t be happier. It’s also recommended by the TSA
So easy to use
by Cesar S. on 2019/11/12 01:53
I love this app, it fast tracks everything when i go thru customs. I don’t like traveling with checked bags I’m all about carry-on. I’m out in less then 15 mins love it.
App Not Accepted at DFW Airport
by Andythepug on 2019/11/12 01:20
We returned from Paris on 11/10/20 and were told app is no longer accepted by US customs. ;(.
Mobile Passport
by Osubeachgirl on 2019/11/12 01:14
Didn’t seem to make a difference at the DFW airport customs.
Nice app.
by 1joo on 2019/11/12 01:06
It makes fast entry custom.
Mobile Passport: Time saved from kiosk
by ldbmex on 2019/08/07 19:45
The only time saved with Mobile Passport is not having to fill out the forms using the kiosk screens. There was no special line in Atlanta airport for Mobile Passport users. Those who had used the kiosks were in the same line as Mobile passport app users and the lines were very long on that day. Perhaps if there were long lines at the kiosks having MP would have helped, but that wasn’t the case the day we arrived. Ive used the kiosks in the past and found them pretty quick to use. This was my first time using Mobile Passport. I’d probably give it another try, but I have to say that I expected it to be more of a timesaver than it was on this first try. The frustrating part was waiting in a long line while customs workers hauled people from the end of the line to form a new line sending them through first and letting people with problems at the kiosks go to the front of the line also. There was no special line for people in wheelchairs either. They were sent to the front of the same line. If Customs were interested in promoting the use of the Mobile Passport app they should encourage people to use it by figuring out a way to get passengers through the line faster. Pulling people from the back of the line to form a new line to go ahead of those waiting doesn’t help either. I liked the app, but it was hindered by the Atlanta airport process at Customs.
Worth the download!
by Noobdude09 on 2018/08/11 02:33
I don’t even remember how I found out about this app but so glad I did! When we got back to DFW from a trip to Mexico today they didn’t say anything to us about going through customs nor did they give us the papers to fill out. They just made us get off the plane and go to a bus that took us to the international terminal. We saw one sign in the hall after getting off the bus that mentioned global express and mobile passport so we stopped and opened the app right there (I had downloaded it before we left). Super easy and fast to use! We used one account for both of us and it worked great! Once we got to the customs area we saw a small sign near global express that said mobile passport but it wasn’t really close to the actual line but the ropes were green instead of black and we asked the officer standing there if we could go in and she said yes. I think the signage could have been better but since we were looking for it we found it. They funneled us in with the global express people, which they seemed to not like, but it was so fast! The officer never looked at the app though. He just scanned our real passports. But that didn’t matter because being able to say we had the app got us in a short line and skipping the line with 200 people in it. We were through customs in less than 15 minutes. You need to download this app if you’re traveling internationally!!
Fast and Efficient!
by Skooch Dog on 2019/08/20 21:25
What is one of the worst things about vacationing someplace foreign and exotic? Yep, having to go through the grueling customs and security process after your already long day of the whole traveling, airport, and flight process leaving your vacation. How would you like to skip through the line of 300 people waiting in the herding lines at customs? GET MOBILE PASS! We just flew back from Cancun to Denver yesterday. After spending only about four minutes completing the process on the app, we got off the plane and entered the cavernous customs area. It was like a line for a ride at Disneyland on a summer Saturday. HUNDREDS of people shuffling along in the several queues for them to enter. We looked to the right and there was the Mobile Pass/Global Entry queue. How many people were in it? ZERO. My wife and I sauntered right through the straight rope lines along the massive zig zag maze of people. We got to the head of the line where the customs booth are located in mere moments. The officer motioned is over right away ahead of the other eight lines that had been waiting. She asked to see our Mobile Pass QR codes, which we showed her. We went staring to a booth, had the officer process us, and was on the other side in what I estimated to be less than four minutes from getting off the escalator into the customs warehouse. Such a fantastic app and way to enter back into the States!
App, great; Airport (EWR) ridiculous
by SusM on 2017/11/12 16:51
The app was easy to use. I quickly set up the info for myself and family member. At the airport, at customs I saw signs about downloading the app, however there was nothing to indicate what line to go to. I asked one airport employee (at customs) who didn’t know what I was talking about. So we were waiting in the very long and slow line. I asked another employee who said, “Oh right over there; you don’t have to wait here.” She was pointing to a booth with a customs official with no line at all. I looked all around thinking I may have missed a sign. There was nothing to indicate this booth was for mobile passport. I was not the only traveler looking for this booth. Next we go to get our luggage and exiting, we once again have to show the officials the “paper” showing we went through customs. Having used the mobile app we don’t have the paper. Again we wait, get to the official who, talking to me as though I’m stupid, says, “You used the app; you go over there,” pointing to another official standing at another podium. I look all around; nothing to indicate he was the official to handle mobile app. Newark Liberty is a very busy airport. I realize it will always be a bit crazy, but you’d think they would put signage that could help direct people.
Skipped a long line
by NCA_fan on 2019/07/28 04:11
Used Mobile Passport for the first time. We did skip a long line which probably would have an hour’s wait while we only had 3 folks in front of us. Still it took longer to get ready for the line than I anticipated. I hadn’t realized the free version has to be re-populated with all your passport information including a picture within 4 hours of submittal. So even though we were in the airport I had to stop to re-enter all the information. That doubled our wait time. I guess you could fill in information while still on the plane to not have to deal with this inconvenience. I just wish it had been more clear in the instructions as I got the impression it was just the 5 security questions that needed to be answered in less than 4 hours before landing. So be better prepared than me if you use the free version. I’m not sure if it was us, the agent at SFO, or the use of Mobile Passport, but we got almost a snarling reception from the agent and he asked us twice if we were bringing in food (as if that isn’t asked in the 5 questions already). I have never had such a cold reception when returning to the US. And we (I’m a 72 year old great grandmother traveling with my 17 year old niece) were returning from an ecotour of Costa Rica., so I didn’t think we presented much of a threat. Hope others don’t have the same odd experience with this time-saving app.
Pretty great
by Moonbeam 12 on 2018/11/05 16:23
This app is a great start in helping you get through customs quickly. Two areas where I think improvements could help are; you have to submit form within 4 hours of entering port of entry. Other than Mexico and Canada most international flights take more than four hours to get to states so you can’t do this ahead of flight . I was able to submit form once I landed in US and could connect to internet and did receive confirmation quickly so it did work but was a bit hectic at time of deplaning. Second area of improvement is the human aspect of app. We were getting a lot of misinformation from the airport personnel at OHare about where to go and which line to get into. They sent us to global entry which didn’t have mobile passport but a man there knew where to send us. But then after queuing through that maze they sent us to a numbered kiosk (which was seconded by another person) that was unmanned. A Customs Agent at another kiosk kind of yelled across to us that nobody was there and to come to him. But seriously, the second person who confirmed was within 30 feet of kiosk she said we should go to and could see there was no one there. Anyway, barring that, we got through customs much faster than other members in our party that didn’t use the app. I will use this again and be better prepared for what to look for. Learning curve :-)
Almost too easy
by AlliBax on 2018/05/30 12:18
I had first heard of this app while returning from a trip overseas last December, after hearing a guy on a train at Denver airport talk about how easily he made it through customs (meanwhile my boyfriend and I suffered for approximately 50 mins). I vowed to try it the next time I went abroad. Lo and behold, came back from a trip yesterday. I had previously downloaded the app, but forgot about it until I was checking out of my accommodation. In about 2 mins I was able to scan my passport, take a selfie (keeping a neutral face was the hardest part), ensure auto-populated info was correct (I did have to slightly alter my name), and that was that. Once I landed at Newark, the flight attended made an announcement that “if you have the mobile passport app, you can now complete the questionnaire and follow prompts” which was a nice reminder. You simply answer the questions you normally would have completed on paper, and then look for line indicating “mobile passport” upon arrival at border patrol. I was through the line in less than 10 mins. Had I waited in normal line, it certainly would have been closer to 30-40 mins. If I didn’t have a checked bag, I could easily have been out of airport in 15 mins. I will never travel without the mobile passport again!
So glad I found this app!!
by A_B3 on 2018/01/08 03:15
Used the app to clear immigration for the whole family (mom, Dad, grandpa and two kids) on our way back from London into Newark. There was NO LINE and we zipped through. You can’t imagine how grateful I was, having just sat on the tarmac for an hour before finally getting in at 10;15 at night with two cart cranky little ones, not to be hearses into the long twisting line and instead went right through the completely empty global entry area - and from there kindly directed through the process by very helpful CBP staff. It was easy to set up (scanned our passports and took photos before we left), and easy to use. Interesting note - I tried to hit submit while we were still on the plane, but it wouldn’t work. I nearly lost all hope but when we got into the terminal and I managed to hit submit again it went through very quickly. Did I mention NO LINE at immigration?? Amazing. My only (minor) negative comment is that we had to rescan each of our 5 receipts upon exiting customs (which was not expected and took a few extra minutes). There was a bit of time lost figuring this out but I think not a big deal once you've done it once. Overall I had a very positive experience and would highflying recommend the app.
A “Breeze” but a heads up about Global Entry
by Globetrotting Rabbit on 2018/12/15 04:40
They’re not kidding. I arrived off a 12 hr flight from auckland to lax and went through customs in less than 7 minutes. I downloaded the app and filled it out an hour before landing and it was incredibly easy. My only complaint is there needs to be a better publicized warning for people who ALSO have Global Entry. When i watched the video (on American Airlines) re: the mobile app, it was presented as an app to be used in addition to global entry. The truth is this app sort of replaces it. I originally went to the global entry kiosk and my passport was “rejected” and told (on screen) to go to the regular passport line. As i walked to the line i asked a customs officer what could be the issue and they immediately asked me if i had done the app as the app “cancels out” global entry and they pointed me to the “MOBILE PASSPORT” lane— which i then breezed through. At first I thought I had misunderstood the video but I overheard several other people speaking at the baggage carousel about the same issue (but they didn’t happen to get the heads up so they ended up going and waiting on regular line) anyway, either the app or the global entry kiosk should have more signage regarding the app superseding global entry. aside from that this app was fantastic.
First time traveling international
by Pookie Hoops on 2019/04/12 22:07
This was my first time traveling international and I read about the Mobile Passport app a few months before my trip. I downloaded the app and set up the passport information for the travelers before leaving the US. Prior to landing back in the US, all I had to do was select the port of entry, the airline and the passengers traveling with me (all my family). I answered the questions, submitted the info and literally a few seconds later, the app generated QR codes for all the passengers. We got off the plane, showed TSA the mobile passport app and we were sent straight to the luggage pick up area. We actually arrived at the luggage pick up minutes before the luggage arrived! No waiting in the long lines going over the paper forms with Customs Agents like the other passengers. After getting our luggage, going through Customs inspection only required showing the Agents our passports, scanning the QR codes and answering some questions. The other passengers who did the paper declarations also had to do this Customs inspection as well. This could not have been an easier process. I think the Mobile Passport users spent a total of 10 minutes waiting in one customs line from start to finish for our connecting flight.
Super efficient
by KMorton21 on 2018/08/13 04:02
I used Mobile Passport Control for the first time on Aug 11th when I connected through ATL for a flight. With an international airport of this size, the immigration and customs area was completely packed with people. There were hundreds of people waiting on line and although my flight was 2 hours away I was concerned that I would run close to my boarding time. I spoke to one of the airport agents about my concern and they suggested the app. I had previously downloaded and setup the app months ago so I was happy to hear that it would shave an hour off my wait time on the line. I quickly processed the info for my current trip and then proceeded to join the line. To my surprise and delight, there was absolutely NO ONE on the Mobile Passport Control line so I was able to walk all the way through the line and right to the front. As I walked by, I was amazed that none of the hundreds of people seemed remotely aware about this app. As a person who travels fairly frequently - and with travel anxiety - I was delighted that the app was so efficient and successful for this task. I’ve recommended that my friends download it because it’s such a no-brainer to have it!!! 🙌🏾🙌🏾🙌🏾
Port Everglades Pier 18 Unorganized!
by Disappointed theatre dork on 2018/09/08 18:15
For the first time we tried to use the Mobile Pass to bypass the long lines and expedite check out at US Customs. While waiting for our baggage tag number to be called while still on the ship, we logged into the app, answered the questions, submitted the information and received our confirmation. After we picked up our luggage we followed the signs for the Mobile Pass and were let into a separate line that led to 2 Mobile Pass Lines. While in line we found several parties that did not have the Mobile Pass which explained why it was taking so long. The representatives that were directing people into open Custom Lines kept sending regular passengers into the Mobile Lines. When we got to the front of our line the lady told us to go to a different line and we told her we had Mobile Pass and she said it didn’t matter and to just go where she told us (she was a bit rude about it). So we did and when we got to the Line we asked the lady at that line if they could scan the Mobile Pass and she said she didn’t know. We got up to the Agent and he said he didn’t have a scanner and just checked our regular passports and we finally finished. I think this is a great idea, but the process did not work and the employees working the lines had no idea how it was supposed to work either. They just wanted to get people thru the lines as fast as possible. I gave this 1 star because there isn’t an option for no stars.
Amazing how fast this got us through customs!!!
by BeaverLover2.0 on 2018/02/18 03:31
We had a short connection and this app saved us! I saw the video on the plane explaining the process, I downloaded the app as soon as we hit the runway, by the time we were deplaning, I had all 3 passports scanned into the app and we were walking to immigration/customs! At immigration, there must have been a line an hour long, we used the app and made it through in under 5 minutes. Clear signs explained where to go, helpful employees asked to see the passports, in the app, and through we went. Gathered our bags, and headed to customs. 3 quick scans of our QR codes, provided by the app, and we were through customs. All in all the process took about 30 min, the majority being waiting for luggage and a 5-10 min wait in line at customs. I’d recommend this app to anyone and everyone... shh don’t tell a soul, so I can sneak through customs this fast every time!! (Here’s the cherry on top... my wife said, after we made our short connecting flight, “I was quite upset that you were trying this new app last minute and was certain it wasn’t going to work. I will say I’m sorry that I doubted you. It allowed us to make this flight.”)
Fastest I have ever gone thru Custom
by CH-Mike on 2019/01/27 10:48
The speed at which I came through Customs at Boston Logan airport was amazing. My first time using the App. I had some trouble getting it initially to submit it to CBP. Coming from Switzerland, my 4G connection on my iPhone on arrival in Boston was not enough to get things going on mobile data. So I had to go through the normal line. However, as I was going through the line, I noticed Boston Logan advertised free WiFi. Once I got onto their WiFi, I was able to submit my Mobile Pass to CBP. I got a reply almost instantaneously. The CBP then directed me directly to the Mobile Pass line, I had to wait for a few flight crew members to pass through. But all I had to do once I got to the desk was show my Passport and I was done. I passed a huge line of people. I am sure that as Mobile Pass becomes more popular, the queues (lines) will get longer. The only disadvantage to Mobile Pass is that you have to be at your Port of Entry within 4 hours. So for an 8 hour flight from Zürich, you cannot prepare the Mobile Pass before departure. You have to look for WiFi at the Port of Entry. And, one other disadvantage, I got through Customs so fast, that it felt like forever waiting for my luggage 😃 Mike Switzerland
Great App, Signage Needs Improvement
by Dakev on 2017/09/19 03:55
This application works extremely well. We have reentered the country several times using it, and I've been impressed with it every time. Tonight, we entered through KIAH (our home port) from Heathrow, and had no problems. The app allowed us to pass enormous lines and proceed through the process with no difficulty at all. I would say, though, that the signage is poor. We knew what to look for and knew it was possible, so we were able to find the signs and correct line. If we hadn't known exactly what to look for, though, we would have been lost. It was almost as if it was intended that we not be able to find the one and only "bypass" line -- as if it was almost intentionally hidden. This is not an app issue, but if the intent is to help more travelers, better signage would help a lot. I'd call this a well kept secret that we personally benefit from -- but I don't really think that is what is intended. That aside, kudos to the designers. The app is simple, easy to use, and has never crashed on me. I would never return to the country without using it. I hope it lets CBP better focus its resources where they are needed...
Saw signs for “mobile passport” at airport
by Ram1nder on 2018/10/18 01:34
I was flying in from LHR to SJC and whilst I was walking to customs I kept seeing signs for “Download Passport Mobile App” “Save Time.” So we literally were at the end of a long depressing what seemed like a never ending customs line (typical) and I rushingly started searching for the app on my App Store. To be honest there were like 2 or 3 passport apps I had no clue which one to download so I just decided to download the first one I saw that looked legit and had a high rating. Thank God it was the right one. A nice customs man saw what I was doing as I was the only one in line that had my phone out. He helped me through the whole process. It was the quickest thing EVER!! Took like a minute. I scanned my passport numbers in using the app and all my info came up and filled in the form by itself. I manually took a picture of myself using the app and answered 5 customs questions (the same ones on the form) and boom the nice guy said go to the mobile app line and we were the first ones there, got out of the airport in 5 minutes. Quickest customs ever. I HIGHLY recommend this app!!! Thanks San Jose Int AirPort for showing me a quicker way and avoiding ling boring lines.
Not very useful
by Blehka on 2019/10/20 20:15
I downloaded the passport app and added my wife’s and my passport information for our trip to Europe. It proved to be pretty useless when flying into Newark. When first showing our passports, it was just as easy to hand over our passports as my phone. When going through customs we still had to wait in line, and it was unclear if we could have skipped the machines where we scanned our passports and answered the usual five questions about what we were bringing into the country. Maybe we could have and it would have saved a little time. We then had to wait in line again with everyone else prior to getting our bags. People with mobile passports had to go off to the side after getting to the front of the line and it seemed to take them longer to get through, so we opted to use the slip of paper printed by the machines. So, we ended up not using the app at all and it doesn’t seem like it would have saved any time at any point, unless we could have skipped the machines as mentioned previously. If U.S. customs created a separate mobile passport app line similar to TSA Precheck that made it faster to go through customs, then the app would be worth it, but for now I’m giving it one star because it seemed completely useless. Additionally, since the app is unusable outside the U.S. and you have to have your passport anyway, it’s hard to see the point of the app.
If I could give it a negative I would
by Okay for 2.99 on 2018/05/06 04:45
This was probably the worst experience of my life at any customs in any country, and I was traveling from a third world country. ATL needs to get their stuff together. We waited in that line for almost 2 hours with probably less than 20/30 people in front of me. What they don’t tell you is that if you start the mobile process, you can no longer get out of line and go to the regular which seemed to go by faster. When we complained to some of the CBH agents, the lady said that it was because it also served people in wheelchairs. There were almost no wheelchair people going by, that was such a ridiculous excuse. After the entire line got fed up and yelled at one of the agents, she came back and pulled everyone starting from a random spot in the middle and took them to a new line. All of us that were waiting in the very front for literally hours watched as people who waited less than us got pushed to a new line. This caused me to miss TWO flights and ended up staying in Atlanta for the night. The regular lines for customs were even more unorganized and seemed never ending. The staff is completely lazy and slow. Do yourself a favor and don’t even travel to the US if you have to go through Atlanta, it’s that bad. And for the love of god, do not use this stupid app there. Not sure how it’s at other airports but not here. I will never fly Delta or through ATL ever again.
Make your life easier... GET THIS APP.
by J.L. Haggart on 2019/01/27 01:56
This could not be an easier process. Used it twice April and January, and each time I breezed through the long lines of 150+ people waiting and filling out cards by hand. It takes less then 5 minutes to download and fill out the info and scan your passport. I downloaded it in the customs line last year and jumped out of line into the mobil line and it got me to make my flight, I would have easily missed had I waited in that long customs line. The custom receipt and questions are simple and takes only a minute or two.... really unless you bought over your amount to declare.... the answers are all NO... submit, get your app receipt and be ready to scan at customs counter. One thing... always have your phone opened to the app, and screen shot the receipt when it is approved on your phone, in app.... just in case it closes out or you swipe the app closed. No need to fill out those cards anymore.... and the wait time is so minimal.... this is literally like a like a theme park fast pass but through customs. Now if they would use it back and forth with other countries... THAT would be amazing!
Mobile Passport App
by J. Augusto & Claudia on 2019/10/17 16:40
I did use the MP App for the first time this week at Miami International Airport. The app itself is easy to use, specially when it comes to filling out the customs forms. However, there should be more interaction between the agents at the airport and the newly arrived passengers. Signage was good, but somehow I got tangled within the crowd. I was actually at the furthest away point from the correct line for MP users.I asked twice one of the agents and he made me wait in line with everyone else. Perhaps it was my own fault that I didn’t explain that I was trying to use the MP line, but I couldn’t because he gave me no chance to ask questions. Luckily another officer saw my screen phone and guided me to the right line. The officer at the kiosk was extremely kind and friendly in the manner he explained to me where the correct line began and made me feel better. The App is useful, no doubt about it. It’s the customs officers that should be more helpful to those who are already tired and confused upon arrival. International airports should provide better directions to passengers. Good hospitality will guarantee more tourists return and invest in a new place.
Somewhat breeze through option
by Traveling Dave on 2018/09/25 07:56
I used the app last night for the first time after a nearly full flight from Frankfurt. As soon as we landed, I switched on cell service, opened the app, quickly completed all the steps and question responses, and submitted my information to the Customs and Border Patrol. Within a minute I received the electronic entrance pass. After disembarking and making my way towards customs, I saw signs for traveler categories to include Mobile Pass which I followed along with about 15 ahead of me. I found there was only 1 agent managing our line, about 10 agents for people without Mobile Pass, and 3 agents handling travelers that pay $100 for 5 years of the Global Security prescreen service. My line move slowly as I still needed to show a passport and the electronic mobile pass form. Then what bewildered me was the agent asked me questions about where I flew in from and if I was bringing in several different types of items. Why is it he is asking me those questions when I answered those questions and certified my answers through the app. No wonder my line was not moving fast. With 10 agents setup for the general line, I suspect it would have been swifter for me in the general line.
Thankfully the passenger next to me told me about this app
by AryzTheFenix on 2019/03/31 22:44
Otherwise I would have never made my connecting flight in Atlanta. I came in after a 10 hour international flight and we were delayed at the gate leaving me only an hour to get through Customs, get my checked bag and re-check it then get through Security again. Thankfully another passenger told be about this app as it took me less than a minute to download it then another few minutes to answer the necessary Customs questions then take a pic of myself. As I walked up to the Customs processing line the "regular" processing line easily had 200+ people in it. But I walked right past that to the special Mobile Passport line which had about 10 people in it. I was through in less than 10 minutes. I'm sure it would taken at least 30-45 minutes to get through the "regular" line all the while I would have been stressing out admit missing my connecting flight. Thank you Mobile Passport for keeping me stress free and having 15 minutes to relax at the gate before I boarded my connecting flight. You should get this app if you do any international traveling!!
It works, BUT...
by Sylvester P. on 2019/08/15 23:15
I’ve used the app in the past with success, but beware of a recent change requiring an expensive subscription fee to store passport details. Sure, you can use the app without the subscription, but you’ll need to enter passport details for and take a photo of every member of your party manually each trip. This would not be so bad, except if you do it too early the app will force you to delete the data and do it all over AGAIN. This is what happened to me. I did all the data entry during the flight (not ideal as it is) and then when I landed, I had to frantically do it all over again, on the plane, in the dark, for four people including two tired kids because the app decided it had stored the data too long. By the way, I would gladly pay a per-use fee for the app (say $5-$10) but I don’t travel internationally enough to justify the expensive subscription. I’m not sure I’ll bother with it again, especially since acceptance of the app at airports in the U.S. remains spotty, and implementation of the expedited process on the ground remains confusing and uneven. Too bad; there was a lot of promise here. The reality is the U.S. needs to revamp the immigration and customs process for the benefit of everyone, by default and for free.
A customs must-have
by C Farber on 2019/03/10 07:53
I can’t believe how few people seem to know about this. I first used it 3 years ago and it’s brilliant. You get to skip the giant line for the kiosk. Part of me wonders if CBP is prepared for this app to become popular though. Today at Miami international, I had never seen customs lines so long.. I went through the mobile passport line and it was amazing how quickly I got to an agent. But there was only 1 agent assigned to mobile passports. If another 5-10% of those people used this app, that line could take longer than going through the main line to the kiosks. Hopefully they can adapt if this app becomes more popular. Using the app is very easy, you enter your passport info and let it take a picture of you.. then when you land in the US port of entry you answer the normal questions regarding items brought into the country and it gives you a barcode.. simple as that. In fact the first time I used it, I heard about the app while in the customs line. I downloaded the app, got it set up by the time I got to the area where mobile users split off the line. That’s how quick and easy it is!
A pleasant surprise
by dewcatcher on 2019/07/27 15:25
After being on a long international flight, the last thing you want to do is wait on a long line to get through custom. But, I resisted downloading the app till I saw that there was a separate line for people using the app. And it was empty! The only tricky part with the app was taking your picture. The app needs to have it a certain way, just like your passport picture. It took a good few minutes to figure out how to take the picture. (There are 4 criteria and when it is met, a green dot appears next to it. Red dot when it is not. When you have all 4 green dots, take the picture!) otherwise, the picture will be rejected and you will not be able to complete the add passport process. I noticed most people on the line with me were having that problem. Anyway, I am pleasantly surprised, it saved me at least an hour waiting on line to get through custom. Definitely worth the download. And if you travel abroad regularly, definitely worth the upgrade to have the ability to save all your info on the app. Otherwise it deletes the info after 4 hours.
Saved a lot of time with this app
by Whit from Atlanta on 2019/11/11 22:02
There was a Virgin Atlantic airplane that landed at the same time as our southwest flight. The southwest flight had about 230 ppl on board. There were about 400 passengers on the virgin flight. The southwest flight attendants told us to hurry and get our things if we wanted to beat that huge plane through customs otherwise we’d have to wait behind 400 ppl. Someone on the flight mentioned this app. I downloaded it and had my information in it in 10 min. I was able to get through customs in 5 minutes. I have NEVER experienced that before. Thank you so much for the app. Only thing I could say is that it needs to be an easier, more intuitive way to change the airport in the app. I accidentally put that I was in Fort Lauderdale but I was really in Orlando. I couldn’t figure out how to change this in time bc the line moved so fast. The customs agent was nice enough to still let me go through bc my boyfriend had indicated the correct airport on his phone and we were together. All in all, I will definitely be using this again.
Only as good as the people who use it.
by mjwe on 2018/06/10 15:21
Great idea. Great app. I haven’t had any issues with it. My discontent is with the TSA employees that you must interact with in order to benefit from it. The woman directing people to the open counters at customs didn’t even look at me holding my phone up right in front of her face to point out the use of mobile passport. She called out a counter number and we went. We were immediately informed that mobile passport wasn’t accepted at that counter and the TSA agent directing people should have sent us to the other end. We walked back to her and were blamed for not informing her of our mobile passport use and sent to another agent. When we got there, he said he was not open and just sat there and stared at us. I explained that we were told to come here and was about to ask what we were supposed to do now but was cut-off by the agent so that he could explain the obvious which was that she must not have known that he wasn’t open. More silence and not a shred of help or even instruction. Finally, a decent human being employed by the TSA noticed that we were completely abandoned by the system and brought us to a counter to personally see us through. Great app. But useless without instruction or human support.
Three stops instead of one!
by Kqutie on 2018/11/04 14:11
First time using the app. My experience was frustrating. Entering data and receiving my QR was a breeze however at the customs window it all fell apart. First there was no internet service in the terminal so I could not get the app to open when in front of CBP so back to the line. Finally someone told me to pull up WiFi using the mobile passport WiFi access. Finally opened app and got through that check point. Note that a screen shot of the QR is no acceptable. Next we need to go through our final exit point. We show CBP the QR’s and they say that the QR on the screen is not what they need. They hand us an orange card and send us to secondary screening. Off we go to another line in another room where baggage and passengers are being heavily screened. CBP does not understand why we are there. We explain and they do not know what to do with us. They see our frustration as we explain that this was supposed to expedite and now we are at our third stop. Finally the pass through with no further questions. Clearly because they don’t know what to do Need to educate CBP at window level and put on faq that screen shots are not acceptable and app needs WiFi with CBP mobile access.
Poorly managed line. Bad employees, too.
by noplanesonmap on 2018/05/30 01:51
Came in from Paris last night into ATL at 5pm. The Mobile line was well marked to the right of the regular line. Except, I was shocked to see the airport employees were using the mobile line for all the wheelchair passengers and flight crews. I counted 17 wheelchairs and these were all passengers from the Qatar flight and glancing around over them they all were carrying non US passports. 1 CPB officer doing Mobile line while assisting regular line. The 3 airport employees who supposed to be helping the wheelchair passengers and keeping the line moving were laughing and joking around, not moving the line or paying any attention to the wheelchair passengers after they queued them up. Who, by the way, were not receiving care or attention from these 3 degenerate employees. I was in mobile line for 55 minutes. Is the process to utilize mobile line for wheelchair passengers and flight crews? CPB should have a dedicated line for the wheelchairs and passengers with needs so they’re treated with dignity and respect and can allow them to get them through customs as well, while keeping the mobile line open and moving and doing what it’s designed to do. Terrible first experience with mobile line. Just sign up for Global Entry and avoid this inefficient mess if this is how this line is going to be utilized by the airport.
Missed our flight, terrible experience
by 🗻🏠🗻🏠🗻🏠🏩💒🏨💒🏩🏨 on 2019/03/30 11:24
We were in line but they were having problems with the system so they recommended we download the app to speed things up...bad idea. It seemed impossible to scan the passport with my phone, but once I finally got that done we exited the non-moving line but apparently the app only saved one of the 4 entries. You need to take a picture with each one, but I never saw that option til the end when the customs lady said I needed to start over. I wanted no part of that 10-15 minute frustration so she sent us to the kiosk where we quickly entered the data but my daughter got tagged randomly I suppose, so we were sent to a 20 minute line with only 1 customs person to do the U.S. citizens. Terrible planning by customs, we spent 50 minutes in customs and then missed our flight because we had to exit, recheck our bag, and deal with a 15-20 minute TSA line. Additionally, there were a few customs people standing around seemingly doing nothing, they seemed to have no empathy that many people were complaining about missing a flight, and they were generally grumpy/lethargic. Having just returned from Mexico, I can say their customs experience was much better. I am usually a staunch supporter of law enforcement, but customs now ranks down below the DMV in my mind.
A breeze though customs
by QueenZee1 on 2018/09/14 16:41
While returning from my trip from Jamaica we ran into some storm in Miami so landing and deboarding. After we deboarded the plane I realize that there were several planes that were boarding the same time due to the storm and by the time we got to customs the lines were so long. I had short period of time to go through this process and get on my connecting flight to my final destination. The lines were super long we were ushered into a different line which was a mistake by the Officer. Another officer came and ask if we were already processed and we responded no. The officer was so upset he then asked who had the mobile app to come with him. I didn’t have it at the time, I quickly downloaded it and scanned my passport and my kids passport and went through the questions on the app and I went through the line and I just breezed through leaving hundreds of people waiting to be processed. The officer didn’t even look at my phone he just scanned the passports and he were done. I highly recommend this app.
Good app but very restrictive for Canadians
by Flying fly guy on 2017/10/11 03:37
On arrival at Chicago O'Hare, I saw the signs and an agent encouraged us to use the app, for US or Canadian passport holders. As a Canadian with a green card, I thought this would be great. I went through the whole process with my Canadian passport, but at the final step it asks how long I'll be visiting. So I got scared to use it because of course I'm not a visitor but a resident. Nowhere did I come across an instruction that you need a B class visa. Now reading the description I see that it's mentioned, but I bet most people that use it, like me, are in the line, rushing to download, install, scan passport etc. So it would help a great deal to include a dialog if the scanned passport is Canadian, indicating that a B1 or B2 visa is required. Better yet, include a variation for green card holders. The app was very pleasing and it would have been so awesome if it could have accommodated me. Unfortunately it was a let-down for me. I ended up losing my place in the regular line as staff tried to help. So I gave only 4 stars. Thanks for reading the reviews and responding to some of them. I hope you'll be able to improve it this way soon.
Travel Must-Have
by Mohamedh15 on 2019/08/16 15:59
I’m an avid flyer, so I frequently leave the country and always struggle with planning long enough layovers to accommodate the customs process. With the addition of the kiosks, I was waiting up to two-three hours depending on the number of flights arriving at the same time. Recently, I had a two hour layover in Dallas and arrived with two other flights, so naturally I worried about not making it in time. In a panic, I downloaded the Mobile Passport app to see if I could get into the shorter line and was pleasantly surprised to see that it took less than five minutes to fill out the form for me and my sister. The longest part of my customs experience was waiting to see and agent. It took me less than an hour to see an agent. The agent swiped my passport and my sister’s and sent us along. No questions, no stamping, just swipe and go. I would definitely recommend this app to streamline the customs process for eligible travelers, since it eliminates the need to wait in two lines, one for the kiosks and the other to see the agent. 5/5!!
App works, Service at the airport did NOT :(
by Rxo2356 on 2018/04/26 01:45
Downloaded the app because a friend on our trip that flew back a few days before us tried it out and recommended it. App seems to work fine. Well designed, intuitive, and easy to use. I can see how it theoretically cuts down on time standing in line to get through customs. Unfortunately the four of us flying together who took the time to download the app scan our passports and answer the customs questions, didn’t actually get to see whether it cut down on any time or not at the airport (BWI) because when we got there the physical service was down and the line was closed off. It was a pretty big let down. When I asked the airport employees about it, three of them throughout the customs process had very strong opinions about the service and told us they hated it and it was more trouble than it’s worth. I can’t give more than 3 stars because no matter how well the app works, the service is very much part of the total package, so if it doesn’t work at all then as far as I’m concerned the app and service is not a success. 3 stars is generous. Best thing I can say is that it’s a good idea but the execution is poor.
Awesome!!!!
by emjae on 2017/10/01 01:26
This is a great app!!! I was installing it when I went through Immigration when one of the ushers said I couldn't use the cellphone, then he realized I was finishing up setting my profile. He pulled me out of the line and helped me finish my profile, then brought me to another line where there was no one in it. I went through and the officer asked me where I live and scan my phone. That was it, then I went to baggage claim and my baggage was already there. Got my baggage went through the customs line and he asked for the picture. I said I don't have one because I used the mobile app. Then he directed me to between 5 & 6. I went there and the officer asked me what I was doing. I answered "I don't know, he told me to come between 5 & 6. I used the mobile app." Then he said, "Oh, go ahead and scan your thing". I scanned it and I was through. I never zipped through the airport like that. The guy said, next time I can do it while I'm on the plane before I disembark. I barely was awake when I got through!!!! This is really a great app!!
I am Truly Mystified
by Gary the Gracious on 2018/10/27 03:11
I cannot understand for the life of me why more people, or everyone who travels, doesn’t use this App. It has shortened my customs walk through to about 30 seconds in most cases, from beginning to end. The whole customs process takes that long. Seriously. I even hesitated to write this review for fear more people would start using this app and the lines would grow. But alas, I owe it to the app makers to attest to the fact this is one of the most valuable apps I have. I travel overseas often and encountered a couple of glitches when I was first using it a couple years ago, but since then it has been smooth sailing, or flying. People are morons. That’s the only reason I can think of that more aren’t using this. Skip the lines. Use this app. Free up more time to sit and wait for your luggage or, if you’re a genius like I am, to not wait for your luggage because you packed everything in carry-on and just go through to a nice lounge on the other side of security. Don’t be a moron. Be a genius. Use this app.
Skipped the longest customs line I have ever seen
by NewVeganite on 2019/03/30 11:24
Even though I have Global Entry ($100 fee + interview), my family does not. So, I set up the (free + no interview) app for myself and my family before we left the country. Upon returning from holiday, we initially encountered the longest customs line I have ever seen at O’Hare. It wrapped into hallways beyond the already large customs area and, by my guess, must have 300+ people long. Then a customs official called for anyone with Mobile Passport for which I eagerly raised my hand. We were then escorted right up to the front of the line to an agent designated just for Mobile Passport users. My only complaints are 1) there were no clear directions for where MP users were to go and not even the agents we passed could tell us even though we were TELLING THEM that we had MP, so we initially had to get in the long line until someone pulled us out and 2) we had to both scan the codes in our app and show our passport anyway *TWICE* before getting out of the airport, which seemed like overkill. Still, massive improvement over what we would have endured otherwise.
Great app, horrible airport
by Unhappy&Unsatisfied on 2019/03/12 15:15
You would think, since the JFK Airport receives so many international flights, there would be better communication between this app and whoever handles checking for mobile passports at customs. The app itself is user friendly, instructions were easy to follow and all my information was accepted easily. However, once I landed and was ready to breeze through the checkouts, as many other reviewers attested that this app was helpful in saving time, I was rudely stopped by an employee who told me that there was no one to check my app. Took her 10 minutes to walk to the back, talk to someone, and give me that information. Did not even try to find a qualified person to check me out, just left me to go to the machines. So while the app itself works great, what is it’s purpose if there is no one at the airport to utilize it. Again, this happened at JFK Airport. Also, while I am making this review there are a couple of employees just a couple of steps away gossiping and no one at the customs counter, of which there is only one open to process hundreds of people.
The Real Deal
by Yusuf Talal on 2019/05/02 23:02
I’ve been coming back home to the USA from business trips abroad for years. If I’ve noticed one thing, it’s that more people travel by air. As a consequence, lines at US immigrations are getting longer and longer at every airport. I started using the govt’s GOES Pass ID three years ago and it was wonderful. But Mobile Pass outdoes even that because you have to use a kiosk in the airport and now you have to line up to use them. But Mobile Passport lets you skip all of that. No lines, no waiting, no worrying about connecting flights. This app is the future, and the future is now. I can’t say enough about it. But I will. Yesterday at the airport when I walked into the greatly-populated immigrations hall, I saw the Mobile Passport sign, strolled over, and found only two people ahead of me while, only yards away, several hundred of our fellow citizens stood in a line that snaked back and forth for the length and breadth of the hall! Thank you Mobile Passport! I was through and on my way in less than three minutes!
Speedy process - FREE
by Katbody10 on 2018/05/31 23:04
Very efficient - great option over Global Entry if you haven’t paid for that option. Mobile pass is free and can be used again and again. Retains all passengers traveling together on one device (family members, couples traveling together). No need to fill out the paper form when returning to the U.S. Download the app - use your cellphone camera to scan your passport. Take a selfie and your information is stored in the app. Be sure to have it downloaded before you travel. No need to re-enter your passport or picture on future travels. Upon landing - just select which travelers are going through customs with you, and the airline you’re traveling on. The receipt in the app is good for 4 hours upon submitting. That’s it! 😍 Hit the mobile pass lane(s) and you’re through customs before you know it! We were through customs and collected our bags within 30 minutes of landing at Washington-Dulles (IAD). Sure beats standing in line behind 300+ people from your flight and other flights arriving at the same time!
Must have travel accessory!
by Acroplis2 on 2018/09/19 13:38
I’ve been on vacation to Europe twice now. The first time returning from Italy seeing people with this app quickly breeze through customs as we waited in along line to hand in our customs form. I saw posters and such about this app. The ones with this app...no waiting! Fast forward to last night. We returned from London, used the app and we too were the ones that quickly breezed through customs; only one person ahead of us. There were hundreds in queue waiting to hand in their paper form and get processed through customs (NYC arrival both trips). However there are special lanes for users of the Mobile Passport app. As soon as you land you fill the form out on the app (while on plane taxiing to gate) and it generates a receipt for you and if necessary your entire family. Then you’re ready to be the envy of those other weary travelers. I setup at home however a friend traveling with us did hers quickly on the plane while taxiing to the gate (after I told her about it). I’d pay for this app.
Easy, breezy entrance through customs
by savvyshoppermom on 2018/04/22 13:04
I used this app for the first time yesterday. I had read the instructions (and many reviews), and I was able to set up my profile before I left on my trip. The hard part is scanning the passport into the app. The scanner is sensitive to glare, so give yourself plenty of time with that part of the process. The great part was getting through Customs so quickly! The lines for Mobile Pass at SFO are clearly marked. I was the 3rd person in line and got through the entire process and out to baggage claim (including wait time) in 5-6 minutes. One thing to be aware of: after the agent reviewed my passport, he slipped a laminated paper pass inside without telling me. It was supposed to be handed to the final customs agent at the baggage claim exit, along with showing the app on my phone one more time. Not knowing this, there was a minute of confusion, but we got it cleared up quickly. I had explained to the first agent that this was my first time using the app, so an explanation about turning in the paper would have been appreciated. All in all, a big time saver.
Almost as good as Global Entry
by masterdad7479 on 2017/10/07 20:33
I've used the app numerous times at EWR, IAD and ORD. Sometimes signage of exactly where to go has been weak but in recent months better--like sometimes at EWR and IAD they had the nylon fabric barrier extended between the pylons like the way was closed, but when I asked they opened them. Sometimes at EWR you're directed to a couple agents who also deal with special cases like diplomatic or special visa entry, so although the line is short it can take longer than you expect -- worst case was 15 minutes, though still shorter than the regular line. But usually like today the delay was a minute or less. My last comment is that at ORD, my experience the last couple months has been that they just direct you to walk where everyone else goes, so your only benefit is you pass by other people who have to stop at the kiosks to enter their data. But if other flights have arrived just before yours, people are already past that step and stacked up, and the app is of no benefit. Summary: app is great; government partners are ok at EWR and IAD, but ORD has been disappointing.
Mobile Passport actually made me miss my connecting flight
by bskcndiskenxixn on 2019/04/24 14:02
I knew that an hour twenty minutes wasn’t a huge amount of time to switch flights when entering the US from an international flight but felt it should’ve been sufficient considering I didn’t check any bags. I entered all my info on the app when landing in Ft Lauderdale. However once in the building the app wouldn’t open up. I kept trying and it was just frozen. I eventually had to restart my phone. By this point I was almost to the kiosks. So I move onto the line for passport control. As I was on a short connection they called out my flight to get into a shorter line. This line ended up being longer as I watched the people I was behind and in front of fly through their line. By the time I get to a CBP Officer I’m told I’m in the wrong line and have to go back to the original line I had been informed Mobile Passport. I finally get through the security check just in time to see my plane at the gate with the doors closed. I’m now stuck in Ft Lauderdale overnight with no compensation as it was not the airlines fault. Somehow this system did not help me. In theory it should and I hope it can be a smoother process in the future.
A Quicker Ticket Back Home
by Well-traveled Diners on 2019/08/15 23:54
I discovered this app when reading a review. It so happened I was leaving on a trip to four countries. I downloaded the app just before leaving. I did follow the directions not to complete it until just before Customs, so I finished the format while taxiing on the runway back at ORD. What the directions should have indicated was that one could have the form completed, the picture taken before the 9+ hour plane flight, and all family members added to the Pass ahead of time and simply “submitted” at Customs. Hundreds of passengers, closed lines, officials forcing us to walk in snaking lines into adjoining areas, people swearing, ducking under sectored areas—it was a nightmare for the officials and us passengers. When an official spotted my image on my screen, she pulled us out of hundreds and put us in a line of 10 folks. A friendly Customs agent allowed us to complete a paper form since I did not know to add the family to my app. We were through customs in a little over an hour!
Confusing
by rggmeg on 2018/02/07 13:36
The concept of the app is great, to save paper and time, but when you arrive at customs it isn’t at all clear what you now do. It may be set up differently in each airport so I’m describing our arrival at Boston Logan airport. There were sections labeled for Global Entry, regular lines and then a sign for Mobile Passport with a lot of kiosks set up. That didn’t seem like what we expected so I asked an agent and he pointed to the MP kiosk area and said just be sure to scan the barcode, which implied you went to a kiosk. There was no place on the kiosk to scan the barcode and in fact you were just doing the same thing standing at the kiosk, scanning your passport, having a photo taken and answering the questions, as you had already done on the app. We did that and it spit out a paper to take to the next agent, following the usual routine. Doing a lot of searching it sounds like we should have just walked past the kiosks to that agent, showed him the app was completed and he would have sent us directly to the next agent to scan the app and look at our passports. It would get you through faster if that was all clearly explained.
App worked great, airport personnel not so good
by TXtraveler2019 on 2019/10/04 20:24
This app worked great, opened the app as soon as I got a WiFi connection at DFW, got the QR codes for my wife and I very quickly, saw signs to the customs room, asked an agent to be sure which line to get into as a long line had already formed for paper receipts. He sent us to that line even after showing him the receipts on the app. After waiting and zig zagging, got close to him and asked again, he had us step out of the line to go to GE which we also have, he had us try the kiosk. You can only do one or the other. If you use the app you can’t use the kiosk. So we are sent back to the long lines, when we get to an agent they tell us they only accept the paper receipts from the kiosks not the app. Thankfully she let us through! We would have gotten through faster had we just used the Global Entry kiosks. The app worked great but if the signage for the lanes, and the airport personnel are unable to help direct traffic to the correct areas, it doesn’t effectively save one any time. Will try it again and maybe then can improve the ratings for the app as a total time saver.
Disappointed
by nightcrawler1215 on 2018/10/30 02:08
App itself works fine but maybe I’m more upset with the fact that we certainly didn’t “breeze” through customs. The blame should maybe be on Newark airport, which yet again, was another joke coming home from an international flight. Signs could be better. If it’s your first time using it you expect a dedicated line and may not assume to just walk past everyone wasting time at the kiosks that don’t have the app. Then you’d expect a dedicated line and a much faster line for mobile passport users to the customs agents but we didn’t really experience that. We did go in a shorter line but so did people without the app and then like only Newark can, the hundreds of people waiting to go through customs have just two lines open, with each agent mysteriously taking breaks or walking travelers to another area....I mean the entire process is laughable. Again, the app works but what’s the point if it barely saves anytime at the airport? Just my two cents. Maybe it’s just my experience, maybe just Newark, who knows. All I know is it didn’t save a ton of time so until things improve I wouldn’t get my hopes up.
It was so so
by 530 kenn on 2018/07/17 09:50
Getting off the airplane and walking threw the lobby to get to the luggage area wasn’t bad that’s normal I get it ... but walking in to a Gentlemen telling US citizens to down load the app for fast check out mhmm I felt like he could of repeat his self or have it on the loud speaker ( keep in mind not everyone have cell phones and most ppl phones might b dead ) I remember one lady making a comment saying her phone was dead and the gentleman looked at her and say welp you better find a charger ( that was rude ) anyways I guess something didn’t go correct on my part or the computer and he still needed my passport to scan mhmm after that someone unloaded the wrong plane luggage so we had to wait even longer we got to the airport around 920 getting off the airplane and we walked out the airport at 1138 I honestly think that was the worst fast check out I had I don’t fly mother of fact this was my first time flying and out of the other two airports I went to on my first time flying ours the Sacramento airport check out time was the slowest I see potential in this app in maybe next time I use it I might go a lot smoother
Rating Trends
93,116,162,145,146,138,163,55,57,293,67,126,69,97,92,97,177,74,126,131,99,74,73,100,139,113,87,98,79,91,89,139,190,66,93,0,184,141,154,104,124,105,95,114,119,176,140,118,93,77,80,94,123,102,147,56,77,98,97,145,144,129,98,83,0,0,328,173,131,91,100,93,99,129,134,92,84,62,83,91,121,96,89,66,77,83,96,139,132,90
All Versions
4.0
101,291 total
 5
86,539
 4
4,446
 3
2,074
 2
1,718
 1
6,514
Current Version (3.4.3)
4.0
90,434 total
 5
77,328
 4
3,892
 3
1,830
 2
1,532
 1
5,852
Version History
More...
Screenshots
Search Visibility
App name
Description
mobile passport enables U.S. passport holders and Canadian visitors to save time during the entry process at more than 30 major U.S. airports and cruise ports! Securely submit your passport and customs declaration form and access designated lanes in the inspection area. ***Now available from mobile passport*** mobile passport plus ($14.99 annually) provides even greater convenience with features to digitally scan and store passports in preparation for your next trip. "... makes clearing US customs a breeze." - CNBC "... the best-kept secret in air travel." - Washington Post “... the godsend you need.” - Forbes How it works: 1. Download the app. No background check, interview or pre-approval needed! 2. Complete passport profiles in the app. With the free version of mobile passport, your passport info will expire four (4) hours after submission. To scan and store your passport info on your device for future trips, start a 7-day free trial of mobile passport plus. 3. UPON ARRIVAL turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone. Submit passports and customs declaration form in the app. 4. U.S. Customs and Border Protection (CBP) will send you a digital receipt in the form of an encrypted QR code receipt after they have reviewed your submission, which will expire after four (4) hours. 5. Bypass the regular lines and follow the signs for mobile passport Control. 6. Show your physical passport and QR code receipt, and briefly talk to a CBP officer. mobile passport can be used at the following airports: - Atlanta Hartsfield-Jackson (ATL) - Baltimore-Washington (BWI) - Boston Logan (BOS) - Chicago O’Hare (ORD) - Dallas Fort Worth (DFW) - Denver (DEN) - Fort Lauderdale-Hollywood (FLL) - Houston George Bush Intercontinental (IAH) - Houston William P. Hobby (HOU) - Los Angeles (LAX) - Miami (MIA) - Minneapolis Saint Paul (MSP) - New York John F. Kennedy (JFK) - Newark Liberty (EWR) - Orlando (MCO) - Philadelphia (PHL) - Phoenix Sky Harbor (PHX) - Pittsburgh (PIT) - Portland (PDX) - Raleigh Durham (RDU) - Sacramento (SMF) - San Diego (SAN) - San Francisco (SFO) - San José Mineta (SJC) - San Juan, Puerto Rico (SJU) - Seattle-Tacoma (SEA) - Tampa (TPA) - Washington Dulles (IAD) and can be used at the following cruise ports: - Miami (MSE) - Fort Lauderdale, Port Everglades (PEV) - West Palm Beach (WPB) - San Juan, Puerto Rico (PUE) Notes: ***mobile passport IS NOT A REPLACEMENT FOR YOUR PASSPORT. YOU MUST PRESENT YOUR PHYSICAL PASSPORT.*** Group submissions may be made on one mobile device for all family members of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). Do not use the mobile passport app and Global Entry interchangeably for the same inspection process. If you have both programs, wait until your arrival in inspection area so you can determine the shortest lane (which may vary depending on the port and time of day) and decide whether to make a submission on the mobile passport app at that time. mobile passport Plus Payment Info Payment will be charged to your Apple ID account upon confirmation of purchase. Subscription automatically renews, unless auto-renew is turned off no later than 24 hours before the end of the current period. Account will be charged for renewal within 24 hours prior to the end of the current period and will identify the cost of the renewal. Subscriptions and auto-renewal can be managed/turned off in the App Store settings. Any unused portion of a free trial period, if offered, will be forfeited if you purchase a subscription to the app. FAQs: https://www.mobilepassport.us/faq/ Terms of Use: https://www.mobilepassport.us/terms Privacy Policy: https://www.mobilepassport.us/privacy
Quick!
by SFspaceboy on 2019/11/14 02:58
I was off the plane and out the front door in 5 min.
Love!
by Mely is awesome :) on 2019/11/14 02:45
Total time savor, filled it out as soon as I landed and it is pretty straight forward!! Will use it again!!
Super quick!
by mattcoats on 2019/11/14 02:42
Hopefully no one else catches on because this is the quickest way off an international flight without a parachute.
Great Travel app!
by Mary Sagala on 2019/11/14 02:32
Mobile Passport is a great way to save time when returning to the USA via plane or cruise. Virtually no lines, no hassle. Works at all major airports. Just used the app yesterday when I flew into the USA at Miami Airport, after a few days in Punta Cana. Great time saving app for all.
Ms Good to be home
by Bemydicebud on 2019/11/14 02:25
Walked through Customs within 3 mins on Week night at 6:30 Pm. This app was awesome!!!
Fast and easy!
by RMJ1313 on 2019/11/14 02:08
This app saved me! My friend recommended me getting this app, and I got through the immigration line quicker than she did with Global Entry. The app is easy to navigate and within minutes, I got my receipt to enter. Get it!
Must have
by Sir Neema on 2019/11/14 02:07
I cannot make anyone understand that I nearly ran through customs at LAX of all places simply because I had mobile passport. This is a MUST
Love the app fast process and easy
by Daphne551245 on 2019/11/14 02:05
No lines, fast checking and great service!
Customs at LAX no longer uses
by former mpassport user on 2019/11/14 01:34
Customs at LAX said their systems have changed and they no longer use Mobile Passport. It appears that I’ve completely waisted my money on this app.
Time Saver
by SteveC562 on 2019/11/14 01:23
Best way to zip by the lines at LAX
The best thing ever!!
by elanelourdes on 2019/11/14 00:51
This is the best app ever it took me less than 2 mins going through security! Everyone needs to download this !
Worked for me
by Uhh... I have a family. on 2019/11/14 00:44
I loved flying through customs. I travel all the time so this will make life a bit easier
Fast and easy
by efficient traveler 2019 on 2019/11/14 00:39
I recommend this app to everyone! Especially if you are in a rush
Houston immigration
by SamAnc on 2019/11/14 00:36
The use of Mobile Passport was quick and easy, saved us a tremendous amount of time.
Super quick
by Utahschuy on 2019/11/14 00:02
We zipped past a couple hundred people and were through the passport check in seconds.
Mobile passport
by E Mtz on 2019/11/13 23:27
Very convenient. Thanks,
Saved lots of time with mobile pass
by Rush111gh on 2019/11/13 23:23
We flew into Miami airport. We finished the mobile pass information when we landed. When we got to the area to go thru customs, there was one line for those without and no line for those with mobile pass. We were waved on thru and literally passed hundreds of people in line and we walked straight to customs. I’ll never travel without it.
Cleared Customs in seconds. Worked great.
by Kstherk on 2019/11/13 23:19
Since we downloaded basic app we had to enter our data just before landing. Only took a couple minutes. When we got to customs area we were directed to separate line for mobile passport and had no line to wait in. Customs officer took about 15 seconds to clear us. I don’t travel outside U.S. enough to warrant the paid app, but will Definitely use this again.
Time Saver
by thekaytay on 2019/11/13 23:03
This app easily saved us an hour in customs!
Mobile Passport - DFW Customs
by Razzberry4 on 2019/11/13 22:49
The app saved us time since we didn’t have to stand in line to use a kiosk to do the Customs Form. Unfortunately, it was confusing when coming through Customs at DFW. They routed all the US citizens that use the app to go through the same line as non-citizen visitors. Not real clear if this is normal procedure or just DFW airport that does this. Their was a mobile app lane that was closed, had this been open it would have saved a lot of time getting through. I will use it again, perhaps the process will be more streamlined in the future.
Zip through
by Islandviewstls on 2019/11/13 22:44
Convenient, quick and no hassles or waiting while going through the immigration port at the airport in LAX upon returning from Japan. We don’t travel often overseas BUT this app worked wonders!
Game changer
by EdGrosvenor74 on 2019/11/13 22:39
Arrived at ORD in the back row of a full plane from Zurich. Walked past a line of hundreds of people to a waiting officer who sent us through after two questions.
Awesome App
by Reyna1989 on 2019/11/13 22:21
You pass by fast cut the line very good!
Save time
by peter84555 on 2019/11/13 22:16
This app save a lot of time ! At the airport
Saved a TON of time in line
by Triggerfish69 on 2019/11/13 22:10
Wow! A friend told me about the app as we were leaving Barbados... I installed the app in the airport and breezed right through the SUPER SHORT “MobilePass” line...what a time saver!!!
Works like a charm
by TedB_314 on 2019/11/13 22:07
When I read about this app, I thought it sounded too good to be true. I tested it for the first time entering Dulles yesterday and am happy to report it wasn’t! The app worked like a charm, allowing me to skip the line and head straight to a section with no wait. I will definitely be using this again, and again and again.
Helped me make a tight connection at LAX
by Novice Greenie on 2019/11/13 21:52
Fast and easy!
Best app for traveling international
by ref611 on 2019/11/13 21:38
I have been using this app for years and it has cut down waiting in line tremendously
HUGE time saver
by AD11132019 on 2019/11/13 21:29
This app allowed us to be the only people in line. No one else was in our Mobile Passport section, we got through in minutes and made it to our connecting flight.
Mobile Passport
by bjaglnn on 2019/11/13 21:20
With Mobile Passport, we were able to bypass an extremely long line consisting of hundreds of travelers. After an 11 hour flight, the last thing we wanted to do was stand in a long line. Total time in the mobile passport line was less than 5 minutes.
Great App.
by Phx TK on 2019/11/13 20:26
Simple to use. Clear instructions. Worked like charm. Walked right thru the long lines for regular customs entry.
Mobile Pass was very easy and moved us ahead of the crowd.
by AZ Jerry on 2019/11/13 20:21
Mobile pass we very easy the first time we used it. I setup myself and my wife before the trip. When we landed in Phoenix and still on the airplane, I completed the passport control questionaire and had the two scan codes in a few minutes. When we got to the Passport area I showed my scans and went directly to the passport link. Very fast and easy.
Time saver
by Oftman on 2019/11/13 18:50
This is great saves time love it
Mobile Pass
by leveneco on 2019/11/13 18:35
Tris service is an excellent tool.
I use this instead of Global Entry
by Rizzo1717 on 2019/11/13 18:14
This app is my little secret to getting through the airport when arriving home from international trips. Yesterday, I arrived home from Indonesia and from the time my plane touched down to when I left the airport, it was no more than maybe 30 minutes - and that’s only because I couldn’t walk faster with my carry on baggage 😂 There was no wait time at customs using this app, while other people NOT using this app had at least a two hour line to filter through. Someone suggested this trick to me a while ago, and it’s 100% my go-to for quickly getting through customs and on my way.
Love it
by Saintétiago on 2019/11/13 17:42
Easy, fast and dummy proof
Wasted $14.99
by JMAK3381 on 2019/11/13 17:24
The app was nice when it was free. I used it at ATL multiple times a year and it was always quick. Since the app started charging a subscription fee to save your traveler data, less airports are accepting the app with no explanation.
Fast way through Immigration
by Bob K9 on 2019/11/13 16:29
Used this a number of times at different ports. Works great never a long line compared to normal process. Sometimes no line. Recommend it to anyone.
Ruined it with fee structure
by Trunkmunki on 2019/11/13 15:55
While the app works, recently they added a paid version. This is now REQUIRED just to store your passport info, which is pretty much the only feature you get for your $14.99/year. Previously you could store your info and if you travel a lot, you did not have to re-enter it every time. Now it erases it after 4 hours. So every use requires you to manually enter your passport info. I travel a lot for work and enjoyed the convenience afforded by the storage of my info. Now it is really not much more convenient than just going to the kiosks. This really should be included with just having a passport. Another “bait and switch” scheme where the got users used to the convenience then dumped a fee onto it if you want to use it. I do not recall seeing anything in the last couple years stating the app would become paid. I don’t feel just storing simple data on my phone is worth $14.99, even if it adds “some” convenience through the rest of the app function.
Didn’t work
by JuRo13 on 2019/11/13 15:20
Customs officer did not allow me to use it.
Didn’t work
by mhn1234 on 2019/11/13 14:24
MPC didn’t work for me on my last trip. I also have Global Entry which also didn’t work. The machine put out a message saying it hadn’t been long enough since my last entry which doesn’t make any sense since my last foreign trip and reentry into the US was over a year ago So I had to go through normal passport control
Mobile Passport not working Terminal 7 JFK
by Mabuhay Tailoring & Cleaners on 2019/11/13 04:15
Mobile Passport was not working at Terminal 7 JFK on Monday November 11th. Very Annoying !
A great idea, but poor excution
by RoadSideVisions on 2019/11/13 03:56
Downloaded the app, input our passport info, took the photos, got the QR code ... but then it all disappeared ... had to pass through the usual long customs line at Port Everglades. Time consuming, and Useless!!
Super quick
by RAR guy on 2019/11/13 02:26
Must have. Although last time I needed to wait 15 min due to heavy volume...but still faster than normal line
Perfect App
by ReefCBD on 2019/11/13 02:16
This app is the best if you travel internationally a lot or even if you want to get thru customs faster!
First use of Mobile Passport
by Harpua66 on 2019/11/13 01:55
The app was recommended and I downloaded it before leaving the states. My return flight into Miami was 2 hrs late, I had to get through customs to catch my connection flight to Newark. Without the app, I would have missed my connection. The lines for the machines were long. I got through in 20 minutes catching the connection by 10 minutes. Way worth it.
App worked great!
by SeattleDK on 2019/11/13 01:42
Saved time for sure
It works. What more can you ask for?
by AusJC on 2019/11/13 00:39
Zipped through customs. Small bug; If the app is left open and the phone screen times out, the receipts don’t reload. You have to close the app and reopen for it to work. Other than that, the app is incredibly useful.
Mobil passport
by kpm711 on 2019/11/13 00:20
It went so smooth. Made the transition quick & easy. A great way to enter the country!
Mobile Passport
by Chef Rona on 2019/11/13 00:10
Mobile Passport was a great time saver. I wish the directions were clearer and there was an option to save the data before sending after exiting the plane. It was no more difficult then filling out the government form. When this app is more widely known I’m afraid the lines will get much longer,
Time Saver
by Monstuh89 on 2019/11/12 23:50
App worked great, didn’t even have to race all the other travelers to beat the crowd. Skipped the entire line and saved at least 30-45 minutes in the customs check in.
Great free app
by S flips on on 2019/11/12 23:40
Really saved time in Philly from Madrid.
Avoided the long line
by CircuitGirl on 2019/11/12 23:32
I downloaded the app and entered the passport info on the shuttle bus on the way to customs, when I reached customs, I was 2nd in line and avoided the long line.
Lisa595
by lisa595 on 2019/11/12 23:25
Saved soo much time
Mobile Passport is the Best
by alm2sing on 2019/11/12 23:25
This was the absolute best!! I literally waited in line less than 2 minutes - 1 person in front of me while there were 300 in the regular line. This was so quick and so efficient - I HIGHLY RECOMMEND!!
Great time saver!!!
by theflyingcrane on 2019/11/12 23:16
Very easy to fill in all requested info. Do this while waiting to exit your international flight. Saved at least an hour of waiting in line at Immigrations!!
So helpful
by Danielle817 on 2019/11/12 23:11
I’m am so grateful we heard about this app from our friends when coming back to Denver from Mexico. We saved an incredible amount of time
Faster thru customs
by fighterdoc on 2019/11/12 22:49
My wife and I used this app on our recent trip , MN add going thru customs faster. We used the free version.
Download this Now!!
by Traveler Obsession on 2019/11/12 22:41
Do you dread the lines for customs? This is the app for you! I could not believe until I experienced it myself firsthand. My traveling partner who happens to be currently enrolled in the US global entry program zipped through customs only to find me waiting on other side for him. This is the best deal around for us international travelers! Especially when you have endured long flights only to get home and spend more hours that are unnecessary at the airport.
Mobile pass
by joyin5sons on 2019/11/12 22:29
It was a much shorter line for the mobile app.It was a bit challenging to add all the required info after landing and wish the personal information could have been put into the app prior to our trip and then just add the shopping info the last few minutes.
Get this app if you travel international
by hwongsterr on 2019/11/12 22:27
Literally cuts your customs in half or FASTER!!
Review
by Jay🤑😝😜👌 on 2019/11/12 22:27
This really helps I didn’t spend not 5 minutes in line
Really useful!
by Pestanoalexis on 2019/11/12 22:26
Really useful app to expedite the process at the airport.
Quick and easy
by HseLvr on 2019/11/12 22:21
The app kept telling me my info was wrong. Checked it 3 times and all my info was correct. The app did not work
Very fast
by RachaelLynn40 on 2019/11/12 22:16
Just as fast as the people in the Global Entry line were going at JFK in New York on a Monday this week. Just wish this had more entry ports to use this Mobile Passport app. Only reason I am giving 4 stars instead of 5 is because of limited entry ports. I usually enter in Charlotte NC and is not available there yet. Hope that changes soon.
Actually I want to keep this a secret !
by swade23 on 2019/11/12 22:16
So I’m standing in this long immigration line - observing that no one was in the Mobile Passport Line - and I decide to download the app and fill in my passport info (along with that of my family). Process took me less than 10 minutes. Wait in the Mobile Express line was also less than 10... Why everyone else with a smartphone didn’t do the same thing was beyond me but I’m glad I did. Saved me an easy 60-90 minutes.
Flawless!
by NiaW5411 on 2019/11/12 22:13
I used this app as I was arriving back home from Jamaica! Fast and efficient.
Selden
by ❤️ America on 2019/11/12 22:11
The customs agent didn’t have the right technology to even perform the process. To many options to enter US with different apps, processes and programs. The CBP Roam app is also a failure...wake up Gov representatives.
Great App to have
by P Ryan on 2019/11/12 21:53
Works beautifully. I always use it when I’m traveling.
Huge time savor
by AngieH202 on 2019/11/12 21:28
Great way to skip the lines
ATL
by Yanmogal on 2019/11/12 20:56
Atlanta does not acknowledge it so I could not use it.
Not time savings this time
by Server Team 7 on 2019/11/12 20:17
App worked great but only two custom agents in Dallas for mobile pass at time we came in so didn’t save a lot of time. Still a line. I believe at other times or other airports without the other new scanners it would be a big help.
Useful for faster immigration
by PNair on 2019/11/12 20:06
Really helped move fast thru immigration.
Saved time!
by CB Decor on 2019/11/12 19:40
It was so easy to use and easier without the paper.
This was good.
by Mava31 on 2019/11/12 19:14
Yes I saved quite some time using this app while entering USA
Huge time saver!!
by ElizK4 on 2019/11/12 18:57
Easy to use, great time saver.
No good
by fncy nancy on 2019/11/12 18:56
I used the mobile app. The CBP said it was no good. She scanned the code and said it didn’t work ! Stop wasting people’s time I had a connection flight and had to go back to fill out the useless form
JFK ENTRY
by BradleyCrump on 2019/11/12 18:53
Using this app definitely saved me time in line at JFK
Saves time, but government access should not be pay to win
by Furchin on 2019/11/12 17:20
Heavily pushes the $15 premium version and sent me a push notification asking for this review. 5 stars minus one for each point above.
Officer didn’t use
by OLH15 on 2019/11/12 16:20
We did use the line but officer did not scan the phone and retook the pictures , types the passport data etc .
Driver
by upsmia on 2019/11/12 15:04
I didn’t my flight was on time but by the time I got off the plane the 4 hours had passed maybe you all can make it 5 or 6 hours and I will be sure to tell my friends thanks
Saved nearly an hour in line
by Firedawg76 on 2019/11/12 14:56
A traveling companion told me about this app. Getting thru customs was a breeze.
Very convenient and easy to use
by Amin_Shahidi on 2019/11/12 14:48
I arrived from China and was done with TSA as fast as I could walk through and say hi to the agent. It was completely frictionless and fast
First through customs
by DealHunterLJ on 2019/11/12 14:44
Saved A LOT of time using this app. Only issue is that my information erased before leaving the plane. I was however able to resubmit the information before entering the line.
A Novice saved time . . .
by SanDimasSteve on 2019/11/12 14:25
Now that we’ve actually used the app, we are very satisfied! But our confidence level up until we stepped up to Customs was very low. The app seemed glitchy, but now that it has been used for the Customs Screening interview, as well as for the baggage release interview at LAX, we’re sold on its usefulness and value. We probably saved 30 minutes or more on a very busy Sunday evening. Weary travelers unite behind this APP!
Mobile Pass was awesome
by CGUSTravels on 2019/11/12 14:25
I used mobile pass on Sunday, November 10, 2019. My experience with MP was awesome. I’m in need of assistance when I travel so MP made it so much easier for me to go through the immigration process quickly and efficiently. My only regret is that I didn’t use it sooner!
Can’t get “frame your face” to work
by peggy char on 2019/11/12 14:05
I can’t use the app because can’t get frame your face to work to take a photo. I’ve had multiple friends and family members try and it did not work :( help!
Atlanta disfunction
by Mondele1 on 2019/11/12 12:26
I recently bought a MP subscription as I come in and out of Atlanta. I used the app one in late July. But when I returned to the US in November I learned MP no longer works at the Atlanta airport. Had I known that the app would no longer function in Atlanta I would have never purchased the subscription.
service regression
by peanutsarelegumes on 2019/11/12 08:02
why is the sole provider of a utility like this allowed to move features over to a paid version? seems like a potential f.ar. and/or ethics violation
Perfect
by my life in sing on 2019/11/12 03:16
So happy with this! The line was outrageous, made it through in record time! Will always use it!
Lines are shorter but agents are few.
by Rosi-O on 2019/11/12 03:04
I’ve used it twice. Both times the lines with and without mobile pass moved at the same pace. I know because friends of mine tested it and we ended up together on both extremes of the lines.
LAX cellular coverage
by Leapin' landslide on 2019/11/12 02:37
In principle, cellular phone usage is prohibited in the Immigration and Customs areas at LAX Tom Bradley Terminal. When I bypassed the long queue of normal processing and followed wayfinding toward the Mobile Pass lane, I was delighted to see no one waiting. Then I unlocked my phone to display my Mobile Pass input and ... nothing. The App displayed nothing. It seems my carrier (T-Mobile) has poor reception in that area and the App should be connected to the cloud to display for processing. The Immigration officer was solution-oriented - he accepted and processed the paper form. In the end I saved time and hassle but the App gets only partial credit. LAX has infrastructure and communications policy challenges.
Speedy Entry
by AndrewArizmendi on 2019/11/12 02:29
Beyond happy I downloaded this and turned a strenuous process into a normal one
Great app saved a ton of time
by Tables02 on 2019/11/12 02:19
Really appreciated this app, we would have been in a queue of over a hundred people but utilized the app and saved a lot of time.
Great time saver!
by bettypaiger on 2019/11/12 02:17
Was going to get global entry but this seems to be a good replacement. Couldn’t be happier. It’s also recommended by the TSA
So easy to use
by Cesar S. on 2019/11/12 01:53
I love this app, it fast tracks everything when i go thru customs. I don’t like traveling with checked bags I’m all about carry-on. I’m out in less then 15 mins love it.
App Not Accepted at DFW Airport
by Andythepug on 2019/11/12 01:20
We returned from Paris on 11/10/20 and were told app is no longer accepted by US customs. ;(.
Mobile Passport
by Osubeachgirl on 2019/11/12 01:14
Didn’t seem to make a difference at the DFW airport customs.
Nice app.
by 1joo on 2019/11/12 01:06
It makes fast entry custom.
Mobile Passport: Time saved from kiosk
by ldbmex on 2019/08/07 19:45
The only time saved with Mobile Passport is not having to fill out the forms using the kiosk screens. There was no special line in Atlanta airport for Mobile Passport users. Those who had used the kiosks were in the same line as Mobile passport app users and the lines were very long on that day. Perhaps if there were long lines at the kiosks having MP would have helped, but that wasn’t the case the day we arrived. Ive used the kiosks in the past and found them pretty quick to use. This was my first time using Mobile Passport. I’d probably give it another try, but I have to say that I expected it to be more of a timesaver than it was on this first try. The frustrating part was waiting in a long line while customs workers hauled people from the end of the line to form a new line sending them through first and letting people with problems at the kiosks go to the front of the line also. There was no special line for people in wheelchairs either. They were sent to the front of the same line. If Customs were interested in promoting the use of the Mobile Passport app they should encourage people to use it by figuring out a way to get passengers through the line faster. Pulling people from the back of the line to form a new line to go ahead of those waiting doesn’t help either. I liked the app, but it was hindered by the Atlanta airport process at Customs.
Worth the download!
by Noobdude09 on 2018/08/11 02:33
I don’t even remember how I found out about this app but so glad I did! When we got back to DFW from a trip to Mexico today they didn’t say anything to us about going through customs nor did they give us the papers to fill out. They just made us get off the plane and go to a bus that took us to the international terminal. We saw one sign in the hall after getting off the bus that mentioned global express and mobile passport so we stopped and opened the app right there (I had downloaded it before we left). Super easy and fast to use! We used one account for both of us and it worked great! Once we got to the customs area we saw a small sign near global express that said mobile passport but it wasn’t really close to the actual line but the ropes were green instead of black and we asked the officer standing there if we could go in and she said yes. I think the signage could have been better but since we were looking for it we found it. They funneled us in with the global express people, which they seemed to not like, but it was so fast! The officer never looked at the app though. He just scanned our real passports. But that didn’t matter because being able to say we had the app got us in a short line and skipping the line with 200 people in it. We were through customs in less than 15 minutes. You need to download this app if you’re traveling internationally!!
Fast and Efficient!
by Skooch Dog on 2019/08/20 21:25
What is one of the worst things about vacationing someplace foreign and exotic? Yep, having to go through the grueling customs and security process after your already long day of the whole traveling, airport, and flight process leaving your vacation. How would you like to skip through the line of 300 people waiting in the herding lines at customs? GET MOBILE PASS! We just flew back from Cancun to Denver yesterday. After spending only about four minutes completing the process on the app, we got off the plane and entered the cavernous customs area. It was like a line for a ride at Disneyland on a summer Saturday. HUNDREDS of people shuffling along in the several queues for them to enter. We looked to the right and there was the Mobile Pass/Global Entry queue. How many people were in it? ZERO. My wife and I sauntered right through the straight rope lines along the massive zig zag maze of people. We got to the head of the line where the customs booth are located in mere moments. The officer motioned is over right away ahead of the other eight lines that had been waiting. She asked to see our Mobile Pass QR codes, which we showed her. We went staring to a booth, had the officer process us, and was on the other side in what I estimated to be less than four minutes from getting off the escalator into the customs warehouse. Such a fantastic app and way to enter back into the States!
App, great; Airport (EWR) ridiculous
by SusM on 2017/11/12 16:51
The app was easy to use. I quickly set up the info for myself and family member. At the airport, at customs I saw signs about downloading the app, however there was nothing to indicate what line to go to. I asked one airport employee (at customs) who didn’t know what I was talking about. So we were waiting in the very long and slow line. I asked another employee who said, “Oh right over there; you don’t have to wait here.” She was pointing to a booth with a customs official with no line at all. I looked all around thinking I may have missed a sign. There was nothing to indicate this booth was for mobile passport. I was not the only traveler looking for this booth. Next we go to get our luggage and exiting, we once again have to show the officials the “paper” showing we went through customs. Having used the mobile app we don’t have the paper. Again we wait, get to the official who, talking to me as though I’m stupid, says, “You used the app; you go over there,” pointing to another official standing at another podium. I look all around; nothing to indicate he was the official to handle mobile app. Newark Liberty is a very busy airport. I realize it will always be a bit crazy, but you’d think they would put signage that could help direct people.
Skipped a long line
by NCA_fan on 2019/07/28 04:11
Used Mobile Passport for the first time. We did skip a long line which probably would have an hour’s wait while we only had 3 folks in front of us. Still it took longer to get ready for the line than I anticipated. I hadn’t realized the free version has to be re-populated with all your passport information including a picture within 4 hours of submittal. So even though we were in the airport I had to stop to re-enter all the information. That doubled our wait time. I guess you could fill in information while still on the plane to not have to deal with this inconvenience. I just wish it had been more clear in the instructions as I got the impression it was just the 5 security questions that needed to be answered in less than 4 hours before landing. So be better prepared than me if you use the free version. I’m not sure if it was us, the agent at SFO, or the use of Mobile Passport, but we got almost a snarling reception from the agent and he asked us twice if we were bringing in food (as if that isn’t asked in the 5 questions already). I have never had such a cold reception when returning to the US. And we (I’m a 72 year old great grandmother traveling with my 17 year old niece) were returning from an ecotour of Costa Rica., so I didn’t think we presented much of a threat. Hope others don’t have the same odd experience with this time-saving app.
Pretty great
by Moonbeam 12 on 2018/11/05 16:23
This app is a great start in helping you get through customs quickly. Two areas where I think improvements could help are; you have to submit form within 4 hours of entering port of entry. Other than Mexico and Canada most international flights take more than four hours to get to states so you can’t do this ahead of flight . I was able to submit form once I landed in US and could connect to internet and did receive confirmation quickly so it did work but was a bit hectic at time of deplaning. Second area of improvement is the human aspect of app. We were getting a lot of misinformation from the airport personnel at OHare about where to go and which line to get into. They sent us to global entry which didn’t have mobile passport but a man there knew where to send us. But then after queuing through that maze they sent us to a numbered kiosk (which was seconded by another person) that was unmanned. A Customs Agent at another kiosk kind of yelled across to us that nobody was there and to come to him. But seriously, the second person who confirmed was within 30 feet of kiosk she said we should go to and could see there was no one there. Anyway, barring that, we got through customs much faster than other members in our party that didn’t use the app. I will use this again and be better prepared for what to look for. Learning curve :-)
Almost too easy
by AlliBax on 2018/05/30 12:18
I had first heard of this app while returning from a trip overseas last December, after hearing a guy on a train at Denver airport talk about how easily he made it through customs (meanwhile my boyfriend and I suffered for approximately 50 mins). I vowed to try it the next time I went abroad. Lo and behold, came back from a trip yesterday. I had previously downloaded the app, but forgot about it until I was checking out of my accommodation. In about 2 mins I was able to scan my passport, take a selfie (keeping a neutral face was the hardest part), ensure auto-populated info was correct (I did have to slightly alter my name), and that was that. Once I landed at Newark, the flight attended made an announcement that “if you have the mobile passport app, you can now complete the questionnaire and follow prompts” which was a nice reminder. You simply answer the questions you normally would have completed on paper, and then look for line indicating “mobile passport” upon arrival at border patrol. I was through the line in less than 10 mins. Had I waited in normal line, it certainly would have been closer to 30-40 mins. If I didn’t have a checked bag, I could easily have been out of airport in 15 mins. I will never travel without the mobile passport again!
So glad I found this app!!
by A_B3 on 2018/01/08 03:15
Used the app to clear immigration for the whole family (mom, Dad, grandpa and two kids) on our way back from London into Newark. There was NO LINE and we zipped through. You can’t imagine how grateful I was, having just sat on the tarmac for an hour before finally getting in at 10;15 at night with two cart cranky little ones, not to be hearses into the long twisting line and instead went right through the completely empty global entry area - and from there kindly directed through the process by very helpful CBP staff. It was easy to set up (scanned our passports and took photos before we left), and easy to use. Interesting note - I tried to hit submit while we were still on the plane, but it wouldn’t work. I nearly lost all hope but when we got into the terminal and I managed to hit submit again it went through very quickly. Did I mention NO LINE at immigration?? Amazing. My only (minor) negative comment is that we had to rescan each of our 5 receipts upon exiting customs (which was not expected and took a few extra minutes). There was a bit of time lost figuring this out but I think not a big deal once you've done it once. Overall I had a very positive experience and would highflying recommend the app.
A “Breeze” but a heads up about Global Entry
by Globetrotting Rabbit on 2018/12/15 04:40
They’re not kidding. I arrived off a 12 hr flight from auckland to lax and went through customs in less than 7 minutes. I downloaded the app and filled it out an hour before landing and it was incredibly easy. My only complaint is there needs to be a better publicized warning for people who ALSO have Global Entry. When i watched the video (on American Airlines) re: the mobile app, it was presented as an app to be used in addition to global entry. The truth is this app sort of replaces it. I originally went to the global entry kiosk and my passport was “rejected” and told (on screen) to go to the regular passport line. As i walked to the line i asked a customs officer what could be the issue and they immediately asked me if i had done the app as the app “cancels out” global entry and they pointed me to the “MOBILE PASSPORT” lane— which i then breezed through. At first I thought I had misunderstood the video but I overheard several other people speaking at the baggage carousel about the same issue (but they didn’t happen to get the heads up so they ended up going and waiting on regular line) anyway, either the app or the global entry kiosk should have more signage regarding the app superseding global entry. aside from that this app was fantastic.
First time traveling international
by Pookie Hoops on 2019/04/12 22:07
This was my first time traveling international and I read about the Mobile Passport app a few months before my trip. I downloaded the app and set up the passport information for the travelers before leaving the US. Prior to landing back in the US, all I had to do was select the port of entry, the airline and the passengers traveling with me (all my family). I answered the questions, submitted the info and literally a few seconds later, the app generated QR codes for all the passengers. We got off the plane, showed TSA the mobile passport app and we were sent straight to the luggage pick up area. We actually arrived at the luggage pick up minutes before the luggage arrived! No waiting in the long lines going over the paper forms with Customs Agents like the other passengers. After getting our luggage, going through Customs inspection only required showing the Agents our passports, scanning the QR codes and answering some questions. The other passengers who did the paper declarations also had to do this Customs inspection as well. This could not have been an easier process. I think the Mobile Passport users spent a total of 10 minutes waiting in one customs line from start to finish for our connecting flight.
Super efficient
by KMorton21 on 2018/08/13 04:02
I used Mobile Passport Control for the first time on Aug 11th when I connected through ATL for a flight. With an international airport of this size, the immigration and customs area was completely packed with people. There were hundreds of people waiting on line and although my flight was 2 hours away I was concerned that I would run close to my boarding time. I spoke to one of the airport agents about my concern and they suggested the app. I had previously downloaded and setup the app months ago so I was happy to hear that it would shave an hour off my wait time on the line. I quickly processed the info for my current trip and then proceeded to join the line. To my surprise and delight, there was absolutely NO ONE on the Mobile Passport Control line so I was able to walk all the way through the line and right to the front. As I walked by, I was amazed that none of the hundreds of people seemed remotely aware about this app. As a person who travels fairly frequently - and with travel anxiety - I was delighted that the app was so efficient and successful for this task. I’ve recommended that my friends download it because it’s such a no-brainer to have it!!! 🙌🏾🙌🏾🙌🏾
Port Everglades Pier 18 Unorganized!
by Disappointed theatre dork on 2018/09/08 18:15
For the first time we tried to use the Mobile Pass to bypass the long lines and expedite check out at US Customs. While waiting for our baggage tag number to be called while still on the ship, we logged into the app, answered the questions, submitted the information and received our confirmation. After we picked up our luggage we followed the signs for the Mobile Pass and were let into a separate line that led to 2 Mobile Pass Lines. While in line we found several parties that did not have the Mobile Pass which explained why it was taking so long. The representatives that were directing people into open Custom Lines kept sending regular passengers into the Mobile Lines. When we got to the front of our line the lady told us to go to a different line and we told her we had Mobile Pass and she said it didn’t matter and to just go where she told us (she was a bit rude about it). So we did and when we got to the Line we asked the lady at that line if they could scan the Mobile Pass and she said she didn’t know. We got up to the Agent and he said he didn’t have a scanner and just checked our regular passports and we finally finished. I think this is a great idea, but the process did not work and the employees working the lines had no idea how it was supposed to work either. They just wanted to get people thru the lines as fast as possible. I gave this 1 star because there isn’t an option for no stars.
Amazing how fast this got us through customs!!!
by BeaverLover2.0 on 2018/02/18 03:31
We had a short connection and this app saved us! I saw the video on the plane explaining the process, I downloaded the app as soon as we hit the runway, by the time we were deplaning, I had all 3 passports scanned into the app and we were walking to immigration/customs! At immigration, there must have been a line an hour long, we used the app and made it through in under 5 minutes. Clear signs explained where to go, helpful employees asked to see the passports, in the app, and through we went. Gathered our bags, and headed to customs. 3 quick scans of our QR codes, provided by the app, and we were through customs. All in all the process took about 30 min, the majority being waiting for luggage and a 5-10 min wait in line at customs. I’d recommend this app to anyone and everyone... shh don’t tell a soul, so I can sneak through customs this fast every time!! (Here’s the cherry on top... my wife said, after we made our short connecting flight, “I was quite upset that you were trying this new app last minute and was certain it wasn’t going to work. I will say I’m sorry that I doubted you. It allowed us to make this flight.”)
Fastest I have ever gone thru Custom
by CH-Mike on 2019/01/27 10:48
The speed at which I came through Customs at Boston Logan airport was amazing. My first time using the App. I had some trouble getting it initially to submit it to CBP. Coming from Switzerland, my 4G connection on my iPhone on arrival in Boston was not enough to get things going on mobile data. So I had to go through the normal line. However, as I was going through the line, I noticed Boston Logan advertised free WiFi. Once I got onto their WiFi, I was able to submit my Mobile Pass to CBP. I got a reply almost instantaneously. The CBP then directed me directly to the Mobile Pass line, I had to wait for a few flight crew members to pass through. But all I had to do once I got to the desk was show my Passport and I was done. I passed a huge line of people. I am sure that as Mobile Pass becomes more popular, the queues (lines) will get longer. The only disadvantage to Mobile Pass is that you have to be at your Port of Entry within 4 hours. So for an 8 hour flight from Zürich, you cannot prepare the Mobile Pass before departure. You have to look for WiFi at the Port of Entry. And, one other disadvantage, I got through Customs so fast, that it felt like forever waiting for my luggage 😃 Mike Switzerland
Great App, Signage Needs Improvement
by Dakev on 2017/09/19 03:55
This application works extremely well. We have reentered the country several times using it, and I've been impressed with it every time. Tonight, we entered through KIAH (our home port) from Heathrow, and had no problems. The app allowed us to pass enormous lines and proceed through the process with no difficulty at all. I would say, though, that the signage is poor. We knew what to look for and knew it was possible, so we were able to find the signs and correct line. If we hadn't known exactly what to look for, though, we would have been lost. It was almost as if it was intended that we not be able to find the one and only "bypass" line -- as if it was almost intentionally hidden. This is not an app issue, but if the intent is to help more travelers, better signage would help a lot. I'd call this a well kept secret that we personally benefit from -- but I don't really think that is what is intended. That aside, kudos to the designers. The app is simple, easy to use, and has never crashed on me. I would never return to the country without using it. I hope it lets CBP better focus its resources where they are needed...
Saw signs for “mobile passport” at airport
by Ram1nder on 2018/10/18 01:34
I was flying in from LHR to SJC and whilst I was walking to customs I kept seeing signs for “Download Passport Mobile App” “Save Time.” So we literally were at the end of a long depressing what seemed like a never ending customs line (typical) and I rushingly started searching for the app on my App Store. To be honest there were like 2 or 3 passport apps I had no clue which one to download so I just decided to download the first one I saw that looked legit and had a high rating. Thank God it was the right one. A nice customs man saw what I was doing as I was the only one in line that had my phone out. He helped me through the whole process. It was the quickest thing EVER!! Took like a minute. I scanned my passport numbers in using the app and all my info came up and filled in the form by itself. I manually took a picture of myself using the app and answered 5 customs questions (the same ones on the form) and boom the nice guy said go to the mobile app line and we were the first ones there, got out of the airport in 5 minutes. Quickest customs ever. I HIGHLY recommend this app!!! Thanks San Jose Int AirPort for showing me a quicker way and avoiding ling boring lines.
Not very useful
by Blehka on 2019/10/20 20:15
I downloaded the passport app and added my wife’s and my passport information for our trip to Europe. It proved to be pretty useless when flying into Newark. When first showing our passports, it was just as easy to hand over our passports as my phone. When going through customs we still had to wait in line, and it was unclear if we could have skipped the machines where we scanned our passports and answered the usual five questions about what we were bringing into the country. Maybe we could have and it would have saved a little time. We then had to wait in line again with everyone else prior to getting our bags. People with mobile passports had to go off to the side after getting to the front of the line and it seemed to take them longer to get through, so we opted to use the slip of paper printed by the machines. So, we ended up not using the app at all and it doesn’t seem like it would have saved any time at any point, unless we could have skipped the machines as mentioned previously. If U.S. customs created a separate mobile passport app line similar to TSA Precheck that made it faster to go through customs, then the app would be worth it, but for now I’m giving it one star because it seemed completely useless. Additionally, since the app is unusable outside the U.S. and you have to have your passport anyway, it’s hard to see the point of the app.
If I could give it a negative I would
by Okay for 2.99 on 2018/05/06 04:45
This was probably the worst experience of my life at any customs in any country, and I was traveling from a third world country. ATL needs to get their stuff together. We waited in that line for almost 2 hours with probably less than 20/30 people in front of me. What they don’t tell you is that if you start the mobile process, you can no longer get out of line and go to the regular which seemed to go by faster. When we complained to some of the CBH agents, the lady said that it was because it also served people in wheelchairs. There were almost no wheelchair people going by, that was such a ridiculous excuse. After the entire line got fed up and yelled at one of the agents, she came back and pulled everyone starting from a random spot in the middle and took them to a new line. All of us that were waiting in the very front for literally hours watched as people who waited less than us got pushed to a new line. This caused me to miss TWO flights and ended up staying in Atlanta for the night. The regular lines for customs were even more unorganized and seemed never ending. The staff is completely lazy and slow. Do yourself a favor and don’t even travel to the US if you have to go through Atlanta, it’s that bad. And for the love of god, do not use this stupid app there. Not sure how it’s at other airports but not here. I will never fly Delta or through ATL ever again.
Make your life easier... GET THIS APP.
by J.L. Haggart on 2019/01/27 01:56
This could not be an easier process. Used it twice April and January, and each time I breezed through the long lines of 150+ people waiting and filling out cards by hand. It takes less then 5 minutes to download and fill out the info and scan your passport. I downloaded it in the customs line last year and jumped out of line into the mobil line and it got me to make my flight, I would have easily missed had I waited in that long customs line. The custom receipt and questions are simple and takes only a minute or two.... really unless you bought over your amount to declare.... the answers are all NO... submit, get your app receipt and be ready to scan at customs counter. One thing... always have your phone opened to the app, and screen shot the receipt when it is approved on your phone, in app.... just in case it closes out or you swipe the app closed. No need to fill out those cards anymore.... and the wait time is so minimal.... this is literally like a like a theme park fast pass but through customs. Now if they would use it back and forth with other countries... THAT would be amazing!
Mobile Passport App
by J. Augusto & Claudia on 2019/10/17 16:40
I did use the MP App for the first time this week at Miami International Airport. The app itself is easy to use, specially when it comes to filling out the customs forms. However, there should be more interaction between the agents at the airport and the newly arrived passengers. Signage was good, but somehow I got tangled within the crowd. I was actually at the furthest away point from the correct line for MP users.I asked twice one of the agents and he made me wait in line with everyone else. Perhaps it was my own fault that I didn’t explain that I was trying to use the MP line, but I couldn’t because he gave me no chance to ask questions. Luckily another officer saw my screen phone and guided me to the right line. The officer at the kiosk was extremely kind and friendly in the manner he explained to me where the correct line began and made me feel better. The App is useful, no doubt about it. It’s the customs officers that should be more helpful to those who are already tired and confused upon arrival. International airports should provide better directions to passengers. Good hospitality will guarantee more tourists return and invest in a new place.
Somewhat breeze through option
by Traveling Dave on 2018/09/25 07:56
I used the app last night for the first time after a nearly full flight from Frankfurt. As soon as we landed, I switched on cell service, opened the app, quickly completed all the steps and question responses, and submitted my information to the Customs and Border Patrol. Within a minute I received the electronic entrance pass. After disembarking and making my way towards customs, I saw signs for traveler categories to include Mobile Pass which I followed along with about 15 ahead of me. I found there was only 1 agent managing our line, about 10 agents for people without Mobile Pass, and 3 agents handling travelers that pay $100 for 5 years of the Global Security prescreen service. My line move slowly as I still needed to show a passport and the electronic mobile pass form. Then what bewildered me was the agent asked me questions about where I flew in from and if I was bringing in several different types of items. Why is it he is asking me those questions when I answered those questions and certified my answers through the app. No wonder my line was not moving fast. With 10 agents setup for the general line, I suspect it would have been swifter for me in the general line.
Thankfully the passenger next to me told me about this app
by AryzTheFenix on 2019/03/31 22:44
Otherwise I would have never made my connecting flight in Atlanta. I came in after a 10 hour international flight and we were delayed at the gate leaving me only an hour to get through Customs, get my checked bag and re-check it then get through Security again. Thankfully another passenger told be about this app as it took me less than a minute to download it then another few minutes to answer the necessary Customs questions then take a pic of myself. As I walked up to the Customs processing line the "regular" processing line easily had 200+ people in it. But I walked right past that to the special Mobile Passport line which had about 10 people in it. I was through in less than 10 minutes. I'm sure it would taken at least 30-45 minutes to get through the "regular" line all the while I would have been stressing out admit missing my connecting flight. Thank you Mobile Passport for keeping me stress free and having 15 minutes to relax at the gate before I boarded my connecting flight. You should get this app if you do any international traveling!!
It works, BUT...
by Sylvester P. on 2019/08/15 23:15
I’ve used the app in the past with success, but beware of a recent change requiring an expensive subscription fee to store passport details. Sure, you can use the app without the subscription, but you’ll need to enter passport details for and take a photo of every member of your party manually each trip. This would not be so bad, except if you do it too early the app will force you to delete the data and do it all over AGAIN. This is what happened to me. I did all the data entry during the flight (not ideal as it is) and then when I landed, I had to frantically do it all over again, on the plane, in the dark, for four people including two tired kids because the app decided it had stored the data too long. By the way, I would gladly pay a per-use fee for the app (say $5-$10) but I don’t travel internationally enough to justify the expensive subscription. I’m not sure I’ll bother with it again, especially since acceptance of the app at airports in the U.S. remains spotty, and implementation of the expedited process on the ground remains confusing and uneven. Too bad; there was a lot of promise here. The reality is the U.S. needs to revamp the immigration and customs process for the benefit of everyone, by default and for free.
A customs must-have
by C Farber on 2019/03/10 07:53
I can’t believe how few people seem to know about this. I first used it 3 years ago and it’s brilliant. You get to skip the giant line for the kiosk. Part of me wonders if CBP is prepared for this app to become popular though. Today at Miami international, I had never seen customs lines so long.. I went through the mobile passport line and it was amazing how quickly I got to an agent. But there was only 1 agent assigned to mobile passports. If another 5-10% of those people used this app, that line could take longer than going through the main line to the kiosks. Hopefully they can adapt if this app becomes more popular. Using the app is very easy, you enter your passport info and let it take a picture of you.. then when you land in the US port of entry you answer the normal questions regarding items brought into the country and it gives you a barcode.. simple as that. In fact the first time I used it, I heard about the app while in the customs line. I downloaded the app, got it set up by the time I got to the area where mobile users split off the line. That’s how quick and easy it is!
A pleasant surprise
by dewcatcher on 2019/07/27 15:25
After being on a long international flight, the last thing you want to do is wait on a long line to get through custom. But, I resisted downloading the app till I saw that there was a separate line for people using the app. And it was empty! The only tricky part with the app was taking your picture. The app needs to have it a certain way, just like your passport picture. It took a good few minutes to figure out how to take the picture. (There are 4 criteria and when it is met, a green dot appears next to it. Red dot when it is not. When you have all 4 green dots, take the picture!) otherwise, the picture will be rejected and you will not be able to complete the add passport process. I noticed most people on the line with me were having that problem. Anyway, I am pleasantly surprised, it saved me at least an hour waiting on line to get through custom. Definitely worth the download. And if you travel abroad regularly, definitely worth the upgrade to have the ability to save all your info on the app. Otherwise it deletes the info after 4 hours.
Saved a lot of time with this app
by Whit from Atlanta on 2019/11/11 22:02
There was a Virgin Atlantic airplane that landed at the same time as our southwest flight. The southwest flight had about 230 ppl on board. There were about 400 passengers on the virgin flight. The southwest flight attendants told us to hurry and get our things if we wanted to beat that huge plane through customs otherwise we’d have to wait behind 400 ppl. Someone on the flight mentioned this app. I downloaded it and had my information in it in 10 min. I was able to get through customs in 5 minutes. I have NEVER experienced that before. Thank you so much for the app. Only thing I could say is that it needs to be an easier, more intuitive way to change the airport in the app. I accidentally put that I was in Fort Lauderdale but I was really in Orlando. I couldn’t figure out how to change this in time bc the line moved so fast. The customs agent was nice enough to still let me go through bc my boyfriend had indicated the correct airport on his phone and we were together. All in all, I will definitely be using this again.
Only as good as the people who use it.
by mjwe on 2018/06/10 15:21
Great idea. Great app. I haven’t had any issues with it. My discontent is with the TSA employees that you must interact with in order to benefit from it. The woman directing people to the open counters at customs didn’t even look at me holding my phone up right in front of her face to point out the use of mobile passport. She called out a counter number and we went. We were immediately informed that mobile passport wasn’t accepted at that counter and the TSA agent directing people should have sent us to the other end. We walked back to her and were blamed for not informing her of our mobile passport use and sent to another agent. When we got there, he said he was not open and just sat there and stared at us. I explained that we were told to come here and was about to ask what we were supposed to do now but was cut-off by the agent so that he could explain the obvious which was that she must not have known that he wasn’t open. More silence and not a shred of help or even instruction. Finally, a decent human being employed by the TSA noticed that we were completely abandoned by the system and brought us to a counter to personally see us through. Great app. But useless without instruction or human support.
Three stops instead of one!
by Kqutie on 2018/11/04 14:11
First time using the app. My experience was frustrating. Entering data and receiving my QR was a breeze however at the customs window it all fell apart. First there was no internet service in the terminal so I could not get the app to open when in front of CBP so back to the line. Finally someone told me to pull up WiFi using the mobile passport WiFi access. Finally opened app and got through that check point. Note that a screen shot of the QR is no acceptable. Next we need to go through our final exit point. We show CBP the QR’s and they say that the QR on the screen is not what they need. They hand us an orange card and send us to secondary screening. Off we go to another line in another room where baggage and passengers are being heavily screened. CBP does not understand why we are there. We explain and they do not know what to do with us. They see our frustration as we explain that this was supposed to expedite and now we are at our third stop. Finally the pass through with no further questions. Clearly because they don’t know what to do Need to educate CBP at window level and put on faq that screen shots are not acceptable and app needs WiFi with CBP mobile access.
Poorly managed line. Bad employees, too.
by noplanesonmap on 2018/05/30 01:51
Came in from Paris last night into ATL at 5pm. The Mobile line was well marked to the right of the regular line. Except, I was shocked to see the airport employees were using the mobile line for all the wheelchair passengers and flight crews. I counted 17 wheelchairs and these were all passengers from the Qatar flight and glancing around over them they all were carrying non US passports. 1 CPB officer doing Mobile line while assisting regular line. The 3 airport employees who supposed to be helping the wheelchair passengers and keeping the line moving were laughing and joking around, not moving the line or paying any attention to the wheelchair passengers after they queued them up. Who, by the way, were not receiving care or attention from these 3 degenerate employees. I was in mobile line for 55 minutes. Is the process to utilize mobile line for wheelchair passengers and flight crews? CPB should have a dedicated line for the wheelchairs and passengers with needs so they’re treated with dignity and respect and can allow them to get them through customs as well, while keeping the mobile line open and moving and doing what it’s designed to do. Terrible first experience with mobile line. Just sign up for Global Entry and avoid this inefficient mess if this is how this line is going to be utilized by the airport.
Missed our flight, terrible experience
by 🗻🏠🗻🏠🗻🏠🏩💒🏨💒🏩🏨 on 2019/03/30 11:24
We were in line but they were having problems with the system so they recommended we download the app to speed things up...bad idea. It seemed impossible to scan the passport with my phone, but once I finally got that done we exited the non-moving line but apparently the app only saved one of the 4 entries. You need to take a picture with each one, but I never saw that option til the end when the customs lady said I needed to start over. I wanted no part of that 10-15 minute frustration so she sent us to the kiosk where we quickly entered the data but my daughter got tagged randomly I suppose, so we were sent to a 20 minute line with only 1 customs person to do the U.S. citizens. Terrible planning by customs, we spent 50 minutes in customs and then missed our flight because we had to exit, recheck our bag, and deal with a 15-20 minute TSA line. Additionally, there were a few customs people standing around seemingly doing nothing, they seemed to have no empathy that many people were complaining about missing a flight, and they were generally grumpy/lethargic. Having just returned from Mexico, I can say their customs experience was much better. I am usually a staunch supporter of law enforcement, but customs now ranks down below the DMV in my mind.
A breeze though customs
by QueenZee1 on 2018/09/14 16:41
While returning from my trip from Jamaica we ran into some storm in Miami so landing and deboarding. After we deboarded the plane I realize that there were several planes that were boarding the same time due to the storm and by the time we got to customs the lines were so long. I had short period of time to go through this process and get on my connecting flight to my final destination. The lines were super long we were ushered into a different line which was a mistake by the Officer. Another officer came and ask if we were already processed and we responded no. The officer was so upset he then asked who had the mobile app to come with him. I didn’t have it at the time, I quickly downloaded it and scanned my passport and my kids passport and went through the questions on the app and I went through the line and I just breezed through leaving hundreds of people waiting to be processed. The officer didn’t even look at my phone he just scanned the passports and he were done. I highly recommend this app.
Good app but very restrictive for Canadians
by Flying fly guy on 2017/10/11 03:37
On arrival at Chicago O'Hare, I saw the signs and an agent encouraged us to use the app, for US or Canadian passport holders. As a Canadian with a green card, I thought this would be great. I went through the whole process with my Canadian passport, but at the final step it asks how long I'll be visiting. So I got scared to use it because of course I'm not a visitor but a resident. Nowhere did I come across an instruction that you need a B class visa. Now reading the description I see that it's mentioned, but I bet most people that use it, like me, are in the line, rushing to download, install, scan passport etc. So it would help a great deal to include a dialog if the scanned passport is Canadian, indicating that a B1 or B2 visa is required. Better yet, include a variation for green card holders. The app was very pleasing and it would have been so awesome if it could have accommodated me. Unfortunately it was a let-down for me. I ended up losing my place in the regular line as staff tried to help. So I gave only 4 stars. Thanks for reading the reviews and responding to some of them. I hope you'll be able to improve it this way soon.
Travel Must-Have
by Mohamedh15 on 2019/08/16 15:59
I’m an avid flyer, so I frequently leave the country and always struggle with planning long enough layovers to accommodate the customs process. With the addition of the kiosks, I was waiting up to two-three hours depending on the number of flights arriving at the same time. Recently, I had a two hour layover in Dallas and arrived with two other flights, so naturally I worried about not making it in time. In a panic, I downloaded the Mobile Passport app to see if I could get into the shorter line and was pleasantly surprised to see that it took less than five minutes to fill out the form for me and my sister. The longest part of my customs experience was waiting to see and agent. It took me less than an hour to see an agent. The agent swiped my passport and my sister’s and sent us along. No questions, no stamping, just swipe and go. I would definitely recommend this app to streamline the customs process for eligible travelers, since it eliminates the need to wait in two lines, one for the kiosks and the other to see the agent. 5/5!!
App works, Service at the airport did NOT :(
by Rxo2356 on 2018/04/26 01:45
Downloaded the app because a friend on our trip that flew back a few days before us tried it out and recommended it. App seems to work fine. Well designed, intuitive, and easy to use. I can see how it theoretically cuts down on time standing in line to get through customs. Unfortunately the four of us flying together who took the time to download the app scan our passports and answer the customs questions, didn’t actually get to see whether it cut down on any time or not at the airport (BWI) because when we got there the physical service was down and the line was closed off. It was a pretty big let down. When I asked the airport employees about it, three of them throughout the customs process had very strong opinions about the service and told us they hated it and it was more trouble than it’s worth. I can’t give more than 3 stars because no matter how well the app works, the service is very much part of the total package, so if it doesn’t work at all then as far as I’m concerned the app and service is not a success. 3 stars is generous. Best thing I can say is that it’s a good idea but the execution is poor.
Awesome!!!!
by emjae on 2017/10/01 01:26
This is a great app!!! I was installing it when I went through Immigration when one of the ushers said I couldn't use the cellphone, then he realized I was finishing up setting my profile. He pulled me out of the line and helped me finish my profile, then brought me to another line where there was no one in it. I went through and the officer asked me where I live and scan my phone. That was it, then I went to baggage claim and my baggage was already there. Got my baggage went through the customs line and he asked for the picture. I said I don't have one because I used the mobile app. Then he directed me to between 5 & 6. I went there and the officer asked me what I was doing. I answered "I don't know, he told me to come between 5 & 6. I used the mobile app." Then he said, "Oh, go ahead and scan your thing". I scanned it and I was through. I never zipped through the airport like that. The guy said, next time I can do it while I'm on the plane before I disembark. I barely was awake when I got through!!!! This is really a great app!!
I am Truly Mystified
by Gary the Gracious on 2018/10/27 03:11
I cannot understand for the life of me why more people, or everyone who travels, doesn’t use this App. It has shortened my customs walk through to about 30 seconds in most cases, from beginning to end. The whole customs process takes that long. Seriously. I even hesitated to write this review for fear more people would start using this app and the lines would grow. But alas, I owe it to the app makers to attest to the fact this is one of the most valuable apps I have. I travel overseas often and encountered a couple of glitches when I was first using it a couple years ago, but since then it has been smooth sailing, or flying. People are morons. That’s the only reason I can think of that more aren’t using this. Skip the lines. Use this app. Free up more time to sit and wait for your luggage or, if you’re a genius like I am, to not wait for your luggage because you packed everything in carry-on and just go through to a nice lounge on the other side of security. Don’t be a moron. Be a genius. Use this app.
Skipped the longest customs line I have ever seen
by NewVeganite on 2019/03/30 11:24
Even though I have Global Entry ($100 fee + interview), my family does not. So, I set up the (free + no interview) app for myself and my family before we left the country. Upon returning from holiday, we initially encountered the longest customs line I have ever seen at O’Hare. It wrapped into hallways beyond the already large customs area and, by my guess, must have 300+ people long. Then a customs official called for anyone with Mobile Passport for which I eagerly raised my hand. We were then escorted right up to the front of the line to an agent designated just for Mobile Passport users. My only complaints are 1) there were no clear directions for where MP users were to go and not even the agents we passed could tell us even though we were TELLING THEM that we had MP, so we initially had to get in the long line until someone pulled us out and 2) we had to both scan the codes in our app and show our passport anyway *TWICE* before getting out of the airport, which seemed like overkill. Still, massive improvement over what we would have endured otherwise.
Great app, horrible airport
by Unhappy&Unsatisfied on 2019/03/12 15:15
You would think, since the JFK Airport receives so many international flights, there would be better communication between this app and whoever handles checking for mobile passports at customs. The app itself is user friendly, instructions were easy to follow and all my information was accepted easily. However, once I landed and was ready to breeze through the checkouts, as many other reviewers attested that this app was helpful in saving time, I was rudely stopped by an employee who told me that there was no one to check my app. Took her 10 minutes to walk to the back, talk to someone, and give me that information. Did not even try to find a qualified person to check me out, just left me to go to the machines. So while the app itself works great, what is it’s purpose if there is no one at the airport to utilize it. Again, this happened at JFK Airport. Also, while I am making this review there are a couple of employees just a couple of steps away gossiping and no one at the customs counter, of which there is only one open to process hundreds of people.
The Real Deal
by Yusuf Talal on 2019/05/02 23:02
I’ve been coming back home to the USA from business trips abroad for years. If I’ve noticed one thing, it’s that more people travel by air. As a consequence, lines at US immigrations are getting longer and longer at every airport. I started using the govt’s GOES Pass ID three years ago and it was wonderful. But Mobile Pass outdoes even that because you have to use a kiosk in the airport and now you have to line up to use them. But Mobile Passport lets you skip all of that. No lines, no waiting, no worrying about connecting flights. This app is the future, and the future is now. I can’t say enough about it. But I will. Yesterday at the airport when I walked into the greatly-populated immigrations hall, I saw the Mobile Passport sign, strolled over, and found only two people ahead of me while, only yards away, several hundred of our fellow citizens stood in a line that snaked back and forth for the length and breadth of the hall! Thank you Mobile Passport! I was through and on my way in less than three minutes!
Speedy process - FREE
by Katbody10 on 2018/05/31 23:04
Very efficient - great option over Global Entry if you haven’t paid for that option. Mobile pass is free and can be used again and again. Retains all passengers traveling together on one device (family members, couples traveling together). No need to fill out the paper form when returning to the U.S. Download the app - use your cellphone camera to scan your passport. Take a selfie and your information is stored in the app. Be sure to have it downloaded before you travel. No need to re-enter your passport or picture on future travels. Upon landing - just select which travelers are going through customs with you, and the airline you’re traveling on. The receipt in the app is good for 4 hours upon submitting. That’s it! 😍 Hit the mobile pass lane(s) and you’re through customs before you know it! We were through customs and collected our bags within 30 minutes of landing at Washington-Dulles (IAD). Sure beats standing in line behind 300+ people from your flight and other flights arriving at the same time!
Must have travel accessory!
by Acroplis2 on 2018/09/19 13:38
I’ve been on vacation to Europe twice now. The first time returning from Italy seeing people with this app quickly breeze through customs as we waited in along line to hand in our customs form. I saw posters and such about this app. The ones with this app...no waiting! Fast forward to last night. We returned from London, used the app and we too were the ones that quickly breezed through customs; only one person ahead of us. There were hundreds in queue waiting to hand in their paper form and get processed through customs (NYC arrival both trips). However there are special lanes for users of the Mobile Passport app. As soon as you land you fill the form out on the app (while on plane taxiing to gate) and it generates a receipt for you and if necessary your entire family. Then you’re ready to be the envy of those other weary travelers. I setup at home however a friend traveling with us did hers quickly on the plane while taxiing to the gate (after I told her about it). I’d pay for this app.
Easy, breezy entrance through customs
by savvyshoppermom on 2018/04/22 13:04
I used this app for the first time yesterday. I had read the instructions (and many reviews), and I was able to set up my profile before I left on my trip. The hard part is scanning the passport into the app. The scanner is sensitive to glare, so give yourself plenty of time with that part of the process. The great part was getting through Customs so quickly! The lines for Mobile Pass at SFO are clearly marked. I was the 3rd person in line and got through the entire process and out to baggage claim (including wait time) in 5-6 minutes. One thing to be aware of: after the agent reviewed my passport, he slipped a laminated paper pass inside without telling me. It was supposed to be handed to the final customs agent at the baggage claim exit, along with showing the app on my phone one more time. Not knowing this, there was a minute of confusion, but we got it cleared up quickly. I had explained to the first agent that this was my first time using the app, so an explanation about turning in the paper would have been appreciated. All in all, a big time saver.
Almost as good as Global Entry
by masterdad7479 on 2017/10/07 20:33
I've used the app numerous times at EWR, IAD and ORD. Sometimes signage of exactly where to go has been weak but in recent months better--like sometimes at EWR and IAD they had the nylon fabric barrier extended between the pylons like the way was closed, but when I asked they opened them. Sometimes at EWR you're directed to a couple agents who also deal with special cases like diplomatic or special visa entry, so although the line is short it can take longer than you expect -- worst case was 15 minutes, though still shorter than the regular line. But usually like today the delay was a minute or less. My last comment is that at ORD, my experience the last couple months has been that they just direct you to walk where everyone else goes, so your only benefit is you pass by other people who have to stop at the kiosks to enter their data. But if other flights have arrived just before yours, people are already past that step and stacked up, and the app is of no benefit. Summary: app is great; government partners are ok at EWR and IAD, but ORD has been disappointing.
Mobile Passport actually made me miss my connecting flight
by bskcndiskenxixn on 2019/04/24 14:02
I knew that an hour twenty minutes wasn’t a huge amount of time to switch flights when entering the US from an international flight but felt it should’ve been sufficient considering I didn’t check any bags. I entered all my info on the app when landing in Ft Lauderdale. However once in the building the app wouldn’t open up. I kept trying and it was just frozen. I eventually had to restart my phone. By this point I was almost to the kiosks. So I move onto the line for passport control. As I was on a short connection they called out my flight to get into a shorter line. This line ended up being longer as I watched the people I was behind and in front of fly through their line. By the time I get to a CBP Officer I’m told I’m in the wrong line and have to go back to the original line I had been informed Mobile Passport. I finally get through the security check just in time to see my plane at the gate with the doors closed. I’m now stuck in Ft Lauderdale overnight with no compensation as it was not the airlines fault. Somehow this system did not help me. In theory it should and I hope it can be a smoother process in the future.
A Quicker Ticket Back Home
by Well-traveled Diners on 2019/08/15 23:54
I discovered this app when reading a review. It so happened I was leaving on a trip to four countries. I downloaded the app just before leaving. I did follow the directions not to complete it until just before Customs, so I finished the format while taxiing on the runway back at ORD. What the directions should have indicated was that one could have the form completed, the picture taken before the 9+ hour plane flight, and all family members added to the Pass ahead of time and simply “submitted” at Customs. Hundreds of passengers, closed lines, officials forcing us to walk in snaking lines into adjoining areas, people swearing, ducking under sectored areas—it was a nightmare for the officials and us passengers. When an official spotted my image on my screen, she pulled us out of hundreds and put us in a line of 10 folks. A friendly Customs agent allowed us to complete a paper form since I did not know to add the family to my app. We were through customs in a little over an hour!
Confusing
by rggmeg on 2018/02/07 13:36
The concept of the app is great, to save paper and time, but when you arrive at customs it isn’t at all clear what you now do. It may be set up differently in each airport so I’m describing our arrival at Boston Logan airport. There were sections labeled for Global Entry, regular lines and then a sign for Mobile Passport with a lot of kiosks set up. That didn’t seem like what we expected so I asked an agent and he pointed to the MP kiosk area and said just be sure to scan the barcode, which implied you went to a kiosk. There was no place on the kiosk to scan the barcode and in fact you were just doing the same thing standing at the kiosk, scanning your passport, having a photo taken and answering the questions, as you had already done on the app. We did that and it spit out a paper to take to the next agent, following the usual routine. Doing a lot of searching it sounds like we should have just walked past the kiosks to that agent, showed him the app was completed and he would have sent us directly to the next agent to scan the app and look at our passports. It would get you through faster if that was all clearly explained.
App worked great, airport personnel not so good
by TXtraveler2019 on 2019/10/04 20:24
This app worked great, opened the app as soon as I got a WiFi connection at DFW, got the QR codes for my wife and I very quickly, saw signs to the customs room, asked an agent to be sure which line to get into as a long line had already formed for paper receipts. He sent us to that line even after showing him the receipts on the app. After waiting and zig zagging, got close to him and asked again, he had us step out of the line to go to GE which we also have, he had us try the kiosk. You can only do one or the other. If you use the app you can’t use the kiosk. So we are sent back to the long lines, when we get to an agent they tell us they only accept the paper receipts from the kiosks not the app. Thankfully she let us through! We would have gotten through faster had we just used the Global Entry kiosks. The app worked great but if the signage for the lanes, and the airport personnel are unable to help direct traffic to the correct areas, it doesn’t effectively save one any time. Will try it again and maybe then can improve the ratings for the app as a total time saver.
Disappointed
by nightcrawler1215 on 2018/10/30 02:08
App itself works fine but maybe I’m more upset with the fact that we certainly didn’t “breeze” through customs. The blame should maybe be on Newark airport, which yet again, was another joke coming home from an international flight. Signs could be better. If it’s your first time using it you expect a dedicated line and may not assume to just walk past everyone wasting time at the kiosks that don’t have the app. Then you’d expect a dedicated line and a much faster line for mobile passport users to the customs agents but we didn’t really experience that. We did go in a shorter line but so did people without the app and then like only Newark can, the hundreds of people waiting to go through customs have just two lines open, with each agent mysteriously taking breaks or walking travelers to another area....I mean the entire process is laughable. Again, the app works but what’s the point if it barely saves anytime at the airport? Just my two cents. Maybe it’s just my experience, maybe just Newark, who knows. All I know is it didn’t save a ton of time so until things improve I wouldn’t get my hopes up.
It was so so
by 530 kenn on 2018/07/17 09:50
Getting off the airplane and walking threw the lobby to get to the luggage area wasn’t bad that’s normal I get it ... but walking in to a Gentlemen telling US citizens to down load the app for fast check out mhmm I felt like he could of repeat his self or have it on the loud speaker ( keep in mind not everyone have cell phones and most ppl phones might b dead ) I remember one lady making a comment saying her phone was dead and the gentleman looked at her and say welp you better find a charger ( that was rude ) anyways I guess something didn’t go correct on my part or the computer and he still needed my passport to scan mhmm after that someone unloaded the wrong plane luggage so we had to wait even longer we got to the airport around 920 getting off the airplane and we walked out the airport at 1138 I honestly think that was the worst fast check out I had I don’t fly mother of fact this was my first time flying and out of the other two airports I went to on my first time flying ours the Sacramento airport check out time was the slowest I see potential in this app in maybe next time I use it I might go a lot smoother
Rating Trends
93,116,162,145,146,138,163,55,57,293,67,126,69,97,92,97,177,74,126,131,99,74,73,100,139,113,87,98,79,91,89,139,190,66,93,0,184,141,154,104,124,105,95,114,119,176,140,118,93,77,80,94,123,102,147,56,77,98,97,145,144,129,98,83,0,0,328,173,131,91,100,93,99,129,134,92,84,62,83,91,121,96,89,66,77,83,96,139,132,90
All Versions
4.0
101,291 total
 5
86,539
 4
4,446
 3
2,074
 2
1,718
 1
6,514
Current Version (3.4.3)
4.0
90,434 total
 5
77,328
 4
3,892
 3
1,830
 2
1,532
 1
5,852
Version History
More...