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Hopper: Flights, Hotels & Cars
Relax — booking travel just got easy. Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%. Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, Delta Air Lines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more. Search Flights & Hotels Over a million flights, hotels, rental cars and cute bunnies. Plan Less, Travel More Instantly identify the cheapest dates with our calendar. Buy, or Watch and Wait Book flights or hotels straight away, or wait for a better price. Get Notified When it’s the best time to buy, our bunnies will let you know. Book in App Grab flights and hotels quickly, and securely, right in the app with a swipe. Some of the other awesome things you can do with Hopper: • Find the cheapest days to travel using our colour-coded calendar. • Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions. • Get information and tips about airports and hotels. • Compare prices and amenities from hundreds of airlines and hotels around the world. • Receive personalized recommendations about deals you might like based on previous trips and your budget. • Save your bunny profile and payment details securely for even faster booking. • Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection. • Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans. Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels. So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip. Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ • “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog • “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure • “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post Say Hello to the Bunnies • Facebook: • Instagram: @hopper • Twitter: @hopper • Website:
by CandiceJM78 on 2022/01/17 05:03
Our family of 4 booked a round trip flight to Denver last year. We unfortunately became sick with COVID at the time we were getting set to travel, and responsibly cancelled our flight. Upon cancellation, Hopper issued us a full travel credit for $1302.40 to be used before May 8, 2022, and to be used solely with United which was the airline we initially booked with. Fair enough, right? Well, here we are trying to use our travel credit only to see the app is unable to find any flights ANYWHERE which we may use our travel credit for. There is no phone number to call for help. We were given an email address, and after receiving a reply to our emailed complaint- it was immediately apparent that we were conversing with people in India who speak broken English. They then informed us that they cannot find flights for us to use our credit with, and refused to connect us with someone on the phone, or a manager. They will not refund our $1302.40, and they cannot accommodate us with new flights using our credit. DO NOT USE HOPPER!
Customer Service is Garbage
by Lhigs8 on 2022/01/17 03:59
First of all the app is glitchy. When I was using it to book a flight, I had set up notifications for a flight home for the holidays. It notified me when it got below a certain price that I was okay with so I went through the checkout and then received a confirmation email that the ticket was much more than it originally said I was paying. The more aggravating part was that it was so difficult to contact Hopper for this issue. They have no number to call, and the app continued to glitch for when I submitted a ticket to be contacted by their service team. It kept deleting messages from me and the people I was connected to so I had to keep doing it over and over until I finally requested to please just email me so I can actually talk to someone. All of that for them to say that it wasnt possible for them to be at fault. Literally worst thing to tell a customer that is dissappointed. No “sorry,” or “we will try and fix it.” Just, “no our app has no issues it must be you.” They said that if I had taken a screenshot of my checkout cart beforehand they would be able to look into it. Not sure who does that, because you usually expect to get an email with the exact same thing. Maybe from now on I will do that though, as I learned that it is not always the case. Anyways, they may have cheaper flights, but I would advise anyone using them to document everything as they checkout (screenshots before confirming). As for me, the customer service was so awful that I will probably never use them again.
by shak zulu on 2022/01/17 03:33
If you have the nerves to wait, Hopper will get you a great deal
by ladyv791 on 2022/01/17 03:07
It seems the closer you get to your flight date the lower the prices go. So if you can stand by, you’ll get a great deal.
by tstar59 on 2022/01/17 02:59
Great App.
Awesome app
by Shirls-32 on 2022/01/17 02:46
Great app helps track and notify you when lower flights are available and they don’t spam you every five seconds. Download it ASAP you won’t be sorry!
Great travel App!!
by Annie Gracie on 2022/01/17 02:30
Used Hopper to book tickets for family to Yellowstone. Had to change flight of one family member and Hopper was super great at assisting me! Prices are phenomenal!! Will use again!
Great little tool
by storejs on 2022/01/17 01:46
I travel weekly and use the app to keep my travel moving along.
Ver Más
by Ver Más on 2022/01/16 23:12
You are doing great.
TOO Many Steps!
by DKrish1707 on 2022/01/16 23:12
I tried Hopper for the first time recently and I liked the option of being able to Prize Freeze. When I was ready to make my booking, I had a frustrating experience completing my booking. In EVERY step of the way, Hopper is trying to make you pay extra for something. It’s too many steps that one can easily sign up for some extra thing they don’t want to. To call out a few- Firstly- it made me go through alternate flight options- why show me these unless I deliberately want to check for alternate options? Then comes Insurance, Cancellation coverage, Seat selection, Upgrading and so on. On the final page where you find an option to Swipe to Complete Booking, there are some additional fees which you need to scroll down to apply and these are AUTO APPLIED so if the user doesn’t scroll to turn off the toggle (which can easily missed) and Swipe to Book, you’ll end up paying these extra fees for Tip and something else. So many that writing this review 5 minutes after booking, I can’t remember all that came up. Hopper PMs, please review this flow again. As a user, I would want to be done with my booking as quickly as possible without the confusion and interruption of 10 different things.
by dankdankmemez on 2022/01/16 23:03
Got great rates
by littlewn on 2022/01/16 22:32
I love this app tells you when to book and when to wait, gives best prices by far with out major time on your part they do it for you
Great app
by Ovia 2006 on 2022/01/16 22:27
Easy to use and the prices are cheaper than other sites.
Lo mejor
by rafaveras06 on 2022/01/16 22:25
Esta app es muy buena
LOVE the deals & interface
by confused ig user on 2022/01/16 19:45
Really easy to use. Great deals! Makes everything simpler. Only reason I gave it 4 stars is because it’s a little slow in loading for today’s app standard.
Great app for finding flights
by Lizh1001 on 2022/01/16 18:39
Found some great deals on this app.
by Shields3L on 2022/01/16 18:11
This is the best app for finding cheap deals
by popi2000/24 on 2022/01/16 18:02
Una app muy amigable y con buenas ofertas
Hopper customer
by reshante lang on 2022/01/16 17:37
I booked a flight yesterday but didn’t receive a confirmation code but was still charged for it. I just want to know if I can receive a refund? And when I tried to find my flight it said they were sold out and I couldn’t get back in I’ve tried emailing but no one responded and I couldn’t get through
Great application
by no nicks all taken on 2022/01/16 17:12
You better use this app
Great app
by Chiboricua on 2022/01/16 16:40
Best than the thousands out there
by LOVE SRJ on 2022/01/16 16:28
Awesome App.
by The IOB on 2022/01/16 14:39
Absolutely terrific customer service through a chat function that ACTUALLY WORKS.
The perfect app for travel
by vcasal on 2022/01/16 14:31
Best part is to see the travel predictions for price and availability. Compare airlines and receive discounts.
Always a pleasure
by Trgiles on 2022/01/16 12:49
Using this app. has been a pleasure ! Thus far, it’s saved me money , first and foremost. It’s easy to use. It’s self explanatory, and it offers great benefits like : money back grantees, flight cancellation options, low rates, and discounts. It’s always a pleasure , to use the hopper application. Best find for 2021
Great source of information
by Sistah PYT on 2022/01/16 12:17
I love this app because it is easy to use and very informative
by Charlyroms on 2022/01/16 09:06
Very good
Amazing app
by vonnnnah on 2022/01/16 06:51
Has done great things for me. Thanks!
by Shlatformahny on 2022/01/16 06:43
Love it
Great App
by Jamethria on 2022/01/16 06:00
I love this app. It’s my go to for flights.
Great place to explore flights!
by Trmed on 2022/01/16 03:12
Often start here as I begin to think about travel options. Useful info and easy app to use!
Confusing app
by Nanusim on 2022/01/15 23:35
Thus app is confusing m. I only got a ticket so I wouldn’t lose money. I bought a ticket and didn’t receive confirmation all I got was a sad bunny say prices change quick but it still looks like I have a tick. But no co confirmation.
Do not use this third party merchant!
by Christynic22 on 2022/01/15 23:10
Hopper will steal your money. They are the worst third party booking service I have ever utilized. There is no customer service line available if an issue arises. The only way to communicate is through a message portal on the app. Their terms and agreement disclosures say they are bound by the hotel policies. But if that was true, they wouldn't have charged me for the entire stay when the hotel cancellation policy clearly states that if the reservation is canceled within a 72 hour window you are consequently charged for 1 nights stay plus the applicable service fee/tax. Hopper charged me the for the full stay to include taxes and fees for a grand total of $938. If I could give 0 or negative stars I would. I made a reservation at this resort and paid in advance. Unexpectedly 3 days before our trip my kids got sick. I asked to change the reservation dates as I was unsure if they had Covid and the merchant refused to work with me. They said that I could cancel and only be charged for one nights stay per the hotels policy but that was my only option. I provided them with the necessary clinical documentation from my doctors visit. After going back and forth with them explaining that we could not travel because I did not want to be responsible for the spread of Covid I received no further assistance. It's beyond me why a resort or third party merchant would promote traveling while sick especially during a pandemic! I can only imagine what the resorts sanitizing protocols are or if they are even being followed. It seems that the merchant is money driven and they have no consideration or empathy. They cannot even abide to their “supposed policies.” I am currently in a dispute with my credit card company over this situation. But this has been a nightmare of a ridiculously drawn out process. Customer service should be a bigger priority for them. Profits appear to be the only thing that matters to this merchant even if they have to scam people out of their money. They are unreachable and impossible to work with and willing to do whatever it takes to rip people off. There is so much of a back and forth blame game between the hotel and Hopper the cited policies hold no value. They refuse to offer any sort of refund/compensation for services that were never rendered. They can’t even take ownership of the scam that occurred.
Easy peasy
by Alkjul on 2022/01/15 21:12
Being a novice traveler and not tied down to any one airline for miles, this is the best way for me to see all flights /fares to save money and time!
Whenever your in need of deals
by GREEsEJicq on 2022/01/15 20:35
Hop on the hopper for travel deals
Scam at best
by earthtonesjones on 2022/01/15 19:29
Only open this app and search your flight when you are ready to book it right then. If you ever look at the same flight twice the price goes up. Hopper will notify you almost every day that “this is the lowest this flight will ever cost” then you book it because the notifications are annoying. Then the flights always drop in cost , so with their “price drop guarantee” you think there was no risk. My flight dropped 138 dollars and they credited me 5 of their vegetable dollar coupons. Lol absolutely trash customer service. This app is a scam that tricks you into paying for over priced fights.
Terrible customer service
by mktg say h no n on 2022/01/15 19:27
Absolutely horrible customer service. 0 stars if I could. There isn’t even a customer service phone number you have to jump through hoops to even find a way to get ahold of chat support
Great app!
by Caren1127 on 2022/01/15 19:23
Love this app!!
Great app
by Goldie5801 on 2022/01/15 18:10
Hopper is awesome and it seems like they’ve figured it all out. Everything to get a flight, hotel and car rental at great prices. Love the experience!!
Reviews are fake btw.
by Lovalyyyyy on 2022/01/15 14:38
Don’t go off these simple fake 5 star reviews. Hopper is trying to take your money, & they have no direct line so they get away with taking your money. Price freeze is their biggest scam. Beware guys!
Great great app
by Oatie111 on 2022/01/15 12:00
I have been looking to take a trip and put a few different date choices into the app with the destination, and it sends me fare alerts, and has gotten some of the best rates on hotels that I have found anywhere.
by Hannah74D on 2022/01/15 07:28
This app is amazing. I love how tpu can earn points to go to your next flight. And the prices are unbelievable sometimes
by FrequentFlyer27 on 2022/01/15 06:04
I have used Expedia and a lot of other third party apps to book cheap flights and hotels, but I am telling you now, Hopper is the worst of the bunch. Even though one of my flights was cancelled TWO MONTHS in advance, Hopper failed to notify me. They attempted to rebook me on another flight but failed to officially reissue my ticket. I came to realize this at 6AM on the day of my original flight when the airport ticket agent told me that Hopper never rebooked a ticket, despite the apparently fake booking reference numbers they provided. It does not stop there. One of the worst aspects of this company is that they have NO CUSTOMER SUPPORT phone number to call in case or problems. I had to email back and forth with amateur, untrained Hopper employees to rebook me on another flight. This was not only an extremely slow and inefficient, but also ultimately unhelpful. Hopper failed to rebook me on a flight out of Canada that day and refused to compensate me for the $300 additional expenses (e.g., hotel, food, & the $150 rapid COVID-19 test required for entry back into the U.S.) I incurred from delaying travel an extra day. The “best” that Hopper could offer was $50 in “carrot cash” coupons for additional bookings through their app after “pulling a few strings.” How pathetic and unprofessional is that?! In the end, it will save you time, money, and stress to pay a little bit more money up front to book your flights through the airlines directly. Do not use Hopper, or you will greatly regret it, like I did.
Amazing app
by tthomash on 2022/01/15 00:57
I love it. So easy & so quick. Gives you the deal & let’s you close it and come back with the same price or freeze the price and or deal & come back! I hav recommended to many friends and family.
Love itttttt
by Platb007 on 2022/01/15 00:48
This app is amazing
Great App
by kaity9700 on 2022/01/14 23:12
Easy to use and it offers great deals
Paid more for a later return flight and it keeps changing
by Fnfhchfhhf on 2022/01/14 21:53
We paid more money to return form a vacation on a different airline at a later time (round trip) and now our flight has changed several times (earlier each time) with stop at another airport in between! Never will use this app again. My Hopper conf code is H-PDXK2DVP8Z
This is very disappointing
by cherrycansuckmylefttoe on 2022/01/14 21:30
Me and my cousin booked a flight on hopper and idk who in tarnation is Cherry but she stole our money 2 times cause supposedly it was payed on Cherry’s card and we couldnt go on our flight cause we didnt know who that was. So Cherry if you’re reading this ima let god handle you! What a nerve to be stealing money off of people!
by seriouslyimpissed on 2022/01/14 21:24
Horrible app! Watch out! Cherry will steal your money. All fraud. Once you get to the airport, forget it you will have to pay again
Don’t use the price freeze
by namelessconsumer007 on 2022/01/14 19:22
If you use hopper for the price freeze feature don’t it’s bait and switch. They’ll tell you your freeze is insured up to $100 (advertise as coverage if the flight is canceled, filled). What they don’t clearly state is the $100 coverage is also for a price increase…sneaky. Every flight will continue to increase beyond $100 so this feature is completely useless if you wait more than one day, they give you a week. Update: my conformation code was 6V918M9K
First time
by Cali-Renee on 2022/01/14 18:41
Super easy to navigate..
Good prices and easy to use
by amberk! on 2022/01/14 17:41
Goodg prices and easy to use
by Saginaw3 on 2022/01/14 16:59
Be careful and read all the small print. Prices are comparable but the fees can add up.
Just a happy customer.
by hopper9241 on 2022/01/14 16:55
Being able to add the dates that I want to fly in getting reminders snd lower prices!! I’m loving it. thank you for having such a great app😊
Puedes encontrar grandes descuentos
by PAULI Y JUSTIN on 2022/01/14 15:17
Es una aplicación que te muestra todas la opciones económicas de ticket aéreos. En algunas oportunidades se incluye el Equipaje en el precio y no debes pagar extra. Hay que considerar que al querer cambie el ticket que compras aquí debes pagar una multa aparte de la línea aérea y es un poco más difícil hacer el cambio
Don’t price freeze
by robinhood is terrible on 2022/01/14 14:34
They charged me a $49 deposit to freeze a one-way flight, then it only covered $100 of price increase. The price of the flight went up $220 and now I either have to book a flight that is $120 more than I “froze” it for or lose the deposit. Stupid feature due to the terms, better off just booking a flight.
Favorite Travel App
by BCoffey70 on 2022/01/14 14:00
I find myself starting every trip search from Hopper, my favorite travel APP. Very well designed.
by Peanutt_mas on 2022/01/14 12:34
This is how I book all my vacations.
Great app!
by ciara2805 on 2022/01/14 05:17
Love it!
Cannot acces to my Account
by angey customer 61 on 2022/01/14 04:43
I’ve been trying to get into my account without response, trying to look for a phone to contact support, or text msg, or anything! Please contact me, I’m trying to book flights for a family vacation and I cannot do it 🤦‍♀️
Price Freeze - predatory product
by RelentlessPlaintiff on 2022/01/14 04:16
I froze a price for a flight, or so I thought, and due to slow load times I refrozen the price thinking there was an error. Then I got two price freezes for the same time ($72 charged). I tried to inquire about cancelling the second freeze booking, since it was in error, immediately following. Cue canned “I’m sorry, there’s nothing we can do” responses from their service rep. Nothing they can do, hands are tied, yada yada. Consumer beware: there is no human you can work with when you experience a problem. Just a customer service rep with ZERO attachment to your problem beyond a computer change log. They’ll use your app behavior against you in a dispute, understand or as it may be, their policies will trump your grievance 100%. You’ve been warned.
it rocks
by melaycha on 2022/01/14 04:11
Very useful
by Von Curious on 2022/01/14 02:27
Definitely easy to use and good rates
Annie Eatt
by annie eatt on 2022/01/13 22:47
This app is easy to navigate and provides great prices.
Horrible app
by tommy305 on 2022/01/13 22:45
They claim to save you money on flights when they do not. They showed me a price of $120 round trip and when I went to book they said no seats available to try another flight. 5 minutes later I got back on and they are charging me $190 for the same flights and they let me book with no error saying that there are no seats available. This app just wants to make as much money as possible.
I love hopper
by onyxxyno on 2022/01/13 22:42
customer service is great & the prices are actually amazing!
Amazing and helpful
by tariqrf on 2022/01/13 22:28
Amazing deals super helpful and convenient. It’s user friendly and I like all the rewards I get. Will recommend
They fixed it
by Kaleb from State Farm on 2022/01/13 21:01
I have em a two star but then they fixed the problem so it’s all good
Horrific customer service
by Kayleee1245 on 2022/01/13 19:45
Without a phone number to call, I have not been able to effectively resolve my rebooking and am going to miss out on using a voucher. Do not use this service if customer service is something you value.
by Quiqui85 on 2022/01/13 17:15
Always great rates!
My new ♥️
by tha drone lady on 2022/01/13 17:03
I’m an avid traveler and love saving money while doing so! This app is terrific and easy to navigate. I love the price freeze option. I used to only be able to use it on United’s site but with Hooper you can hold any airline with a deposit. Carrot 🥕 Cash is a plus. I had a recent question and customer service was fast and efficient! I will use Hopper from now until eternity!
Screenshot everything
by nemanny on 2022/01/13 16:45
I booked through hopper once before and had no issues. My second time trying to book, I went to purchase my flights and an error message came up with each attempt. I eventually moved on to purchase flights from another website since hopper didn’t seem to be working. Few days later I noticed hopper charged me, with no confirmation whatsoever - and now the trip was showing up in my app. Now I have double booked my flights unknowingly. Hoppers customer service was the least helpful I have ever dealt with, and they could only credit me the price of the flights, not even the fees/protection plans I purchased as well. Now I am stuck with flights I don’t want and am still out $100. Never using this app again if it’s this easy to lose money.
Find another app to book hotels on this one is infuriating.
by Ashley darling on 2022/01/13 16:06
I had to leave a comment on the better business bureau website to get any kind of customer service, because the hotel I booked with said I needed to go through hopper for any kind of resolution. Now over a month later, they sent me an email telling me to discuss it with the hotel. I don’t have time for this. If they want to treat customers like this I will tell everyone I know not to use them.
Great application
by Juancamtz on 2022/01/13 07:22
I bought some trips and the support center and everything in general is very good!!!
Great app
by Kinipela1977 on 2022/01/13 06:57
Wish I could access online too
Love hopper!
by hawaiian4ewa on 2022/01/13 05:11
Easy to use. I’ve found GREAT deals using hopper, and I have found their price changes to be pretty predictable
Worse experience canceling
by Polar5076 on 2022/01/13 04:32
If you are looking for a deal with flexibility, look somewhere else. The app has many limitations and I think it’s done by design so they get all the advance possible when they collect on freeze deposits. Right now there are many many similar options online but if you decide to use this app, make sure you are definitely sure that you will not expect any changes to your reservation.
Love it!
by LadyDisdain1 on 2022/01/13 03:12
I book all my travel through hopper. It’s so helpful!
Great App and great deals!
by Lufrakro on 2022/01/13 02:38
Always has excellent options and great prices. I love the advice it gives on when it’s best to buy or wait. I’ve used it to book all my trips!
Awesome App
by glc29 on 2022/01/13 01:50
Love this app especially the notification on when to purchase tickets. It takes the guess work out of it.
by Come at me sis on 2022/01/13 00:26
He podido conseguir buenos precios en esta aplicación
Amazing Deals
by Hollyann marie S on 2022/01/12 23:36
I love all the deals Hopper has to offer!
by Tonytiger1900 on 2022/01/12 23:06
This is quite literally the only review I’ve ever written in my entire life. No google reviews, no yelp, no nothing. Generally I don’t care enough. But Hopper is the biggest scam and most incompetent travel company I’ve ever witnessed. If you need to make any changes or use travel credits it’s an absolute joke. You can’t speak with customer service on the phone. They don’t call at all. Their support team is all foreign and don’t understand basic English directions. The pricing is also a scam. They upcharge compared to the airlines website when changing a res.
Best deals
by Kay 37 Bee on 2022/01/12 21:22
I found Hopper easy to use & lists the best deals out there.
Terrible customer service.
by Thestu1234 on 2022/01/12 20:26
I froze a price on a double queen bed room and when I went to book there were only Single bed rooms available. Since it wasn’t the option I needed or requested I did not book the room. All I want is my $10 back since the freeze option did not work. It has been nearly impossible to reach anyone in customer service.
So helpful
by Lady Que That Funny Girl on 2022/01/12 20:24
This is the best app ever for travel, it’s so easy, reliable and helpful. I use it for every trip that I take! I recommend it to everyone when I get a chance! Thanks Hopper!
Best Travel App
by Low pile on 2022/01/12 19:53
User friendly. Set the dates and have hooper notify you when it’s best to book.
Trip Partner
by Kaac24 on 2022/01/12 19:48
Hopper is my new go to travel partner. It allows me to check prices to get price details. Hopper doesn’t stop there it continues working, updating me with hotel or flight prices changes. Making Extremely helpfully for me to book when the hotel and flights are priced the best. Saving money just just help me save money it helps me to be able to afford more travels which I love.
Love this app
by impoverished mother of two on 2022/01/12 19:24
The best
great app for planning a trip
by izzie lu on 2022/01/12 19:10
very helpful checking changing airfares. also help is suggesting to buy the ticket now or wait
Love this app
by Slugger4life on 2022/01/12 18:55
I love the app and the rates, flexibility and customer service.
Easiest App to Book
by This guy 123456789101112131415 on 2022/01/12 17:42
I swear this app is the easiest to navigate. You can find all the great deals on cars, hotels, and flights. Finding any information is easier than even using the mobile apps of airlines. They give you all information for you on cancellation fees, what you get with each package for the flight ticket, and so much more. I love this app and will continue to use it more in the future!
Great App
by aswaithes on 2022/01/12 16:55
Have had excellent support with flights, hotels, and rental cars
I’m kinda falling in love with Hopper.
by JO_JOEY on 2022/01/12 16:25
I’ve been seeing the hopper ads on tv and my games. I thought it was just a big scam. Well a couple days ago my cousin was looking for plane tickets to travel a great distance. She was looking at the air line tickets and they were easily nine-hundred to a thousand dollars. I bite the bullet and downloaded the app. I looked at the tickets on the app and they were 700 dollars cheaper! I told her and she booked the tickets off of the app. I’m not sure how they do it; but I’m not complaining.
Student coming home!!
by RubenMoto on 2022/01/12 15:40
I use this app to buy my sons plane tix from college. It’s tells me when the best deals are available. Keep up the good work!
by PiratesRun on 2022/01/12 15:31
Saves me money
4yrs of great traveling information
by harisskro on 2022/01/12 14:46
All traveling info are on this app
Notifications are great
by Rebecca on the Roller Coast on 2022/01/12 14:31
Love all the information on flight price changes has assisted in more vacations for my family
Great pricing
by Bklynskittles on 2022/01/12 14:22
The prices are very cheap here and very easy to book
Very quick response & solution received
by Jennn135 on 2021/12/06 04:14
I booked a flight on Hopper instead of Google Flights because the Hopper app said I could select my own seats, even with the standard cheap option. After booking the flight, the seat selector wasn't working on the Hopper app and the airline's website was charging for each seat selection (roundtrip with a layover each way for a total of 4 seats). I clicked on Get Help in the Hopper app and sent an email to Hopper's customer service. I received a response within 2 minutes that they were looking into my problem and, after some back and forth emailing with Jhimma, was told Hopper would honor the fees for seat selection. They requested I pay through the airline's website and send them a copy of my receipt for reimbursement to my Paypal account. Two days later, I did so and sent them the receipt and received my reimbursement super quick, within a couple of hours, even though they said it could take 1-3 business days. Although it was a bit of a hassle going through the extra steps instead of just being able to select my seats right on the Hopper app as advertised, I could not have been happier or more appreciative that Hopper made it right and reimbursed me the cost of having to pay for seat selection directly on the airline's website.
Best Flight/Hotel Finding App Ever <3
by Casey Egbert on 2021/12/22 20:07
I have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️
No customer service
by allie28282 on 2021/01/05 13:02
So I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said &#34;Thanks for your feedback. We&#39;re really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible.&#34; They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request.
Hopper is not on my good side
by Kreese17 on 2019/10/20 19:49
I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.
Refund for Same day cancellation
by bamhfavs on 2021/09/22 18:50
I waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it.
$0 Change is a Terrible Scam!
by StarDez1025 on 2020/10/17 03:31
This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline.
First and Last time Using
by 30_Over_Par on 2020/04/01 13:34
Purchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person.
Just book directly don’t use this app
by Johnnie Lushenko on 2021/12/29 08:13
You know those crazy bad ads you’d get from downloading a free game? That’s this app. This booking app spams bull crap so much that it adds it by default and adds a donations without you knowing! For example, my tickets after tax were $184 but it attempted to charge in a bunch of fees and bill crap that amount to almost $300! It even tries to hide your total at the end at the bottom in tiny font. It’s awful, then you have to hit “no thanks” button for donations, Covid-19 insurance, travel insurance, change flights insurance, canceled flight insurance, seat insurance, premium support coverage. More down the rabbit hole, is all these “insurance” and “upgrades” options aren’t directly offered by hopper. They are individually contracted companies that has up to a minimum turn around time of 90 days for claims. The worst part about this app is that it sends notifications about adding “protection” after the purchase without a “no thanks” button. You literally have to force close the app to get rid of the spam offer. If you accidentally press any of these buttons it will quickly charge your card and there are NO REFUNDS. You know they are doing it on purpose when every little thing has a spam offer even right now to hiding the cost of the add ons thinking no one will notice. TLDR: Hopper tricks you into scam insurance offers even after purchase, NO REFUNDS for anything purchased, way more expensive than booking directly.
They removed entire record of my airline credit!!
by Maitraye Das on 2021/08/27 03:38
I booked a trip from Chicago to Alberta last year using hopper for two people, but the flights got canceled due to COVID-19. Hopper sent us an email that our deposit can be used as travel credits whenever we’re ready to book another trip. Our trip was a combination of 2 airlines: United Airlines for our outbound, and American Airlines on our return. On March 16, after several frustrating emails and messages back and forth, we could use our United Airlines credit to book a flight from OHare to Kahului. Even for that, we had to agree to book a flight for a much higher price that what was shown on their app. We still have our American Airlines credit left to be used. The last message I received from Hopper confirmed this, saying: &#34;I would also like to confirm with you that your American Airlines credit is still open under the same booking confirmation ####&#34; I now want to book a flight using my American Airlines credit. But, there is no record for this credit anymore on the Hopper app. In fact , there is no record of our six letter record locator on the American Airlines website either! Hopper has completely removed my American Airlines credit and replaced our the previous reservation information with info about our flight to Kahului. This is a so frustrating, and at this point we’re worried if hopper will ever give us our travel credit back. This is a completely dishonest business!
Turned into a scam the moment a crisis hit
by kyhales on 2020/04/08 05:03
Flight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law.
Customer Service
by K_G_Tori on 2020/03/30 01:33
After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***
Terrible Company
by Disgruntled Customer1993 on 2020/06/04 01:59
Hopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do.
Unreliable Service
by Caio.S.Marinho on 2019/11/05 16:59
Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I&#39;m at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn&#39;t recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don&#39;t have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.
Price Freeze is great but...
by labtechtwo on 2020/02/07 01:57
I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs.
Do not download
by mildelacruz on 2021/07/22 04:08
I am very skeptical of downloading airplane apps, but I finally gave in and downloaded this one because it had good reviews. As someone who loves to travel, I was excited to find an app I could start using to find cheaper airline tickets. I ended up finding tickets to Barcelona at $600 and saw that I was able to price freeze this trip. Since it was a Wednesday, and I was waiting for my bonus + check, I decided to use this option so I could just pay for the tickets on Friday. Of course when Friday came around, the tickets were at $900. DO NOT LET THEM TRICK YOU INTO THIS PRICE FREEZE SCAM. I looked on Google flights and the tickets were still at $600 but on the app, it no longer was giving me that option. It was only showing me the tickets over $900. And the best part was - my price freeze was useless. They only covered it, if it went over $100. In total, with the “price freeze” I was going to have to pay $800 for tickets that I originally found for $600. This was upsetting and I contacted customer support for them to tell me that I couldn’t get a refund and that there was nothing they could do at all. I lost $80 to this stupid app. It’s just $80 but it’s the principle. I doubt they ever let people know if tickets decrease. Do not download this app. Stick to google flights, you get better deals on there and it makes you book directly through the airline not these idiotic third party apps that scam you.
Extremely disappointed, completely unhelpful
by Chickylover13 on 2021/06/30 21:23
I will never be using this app again. I don’t like to be *that* Karen type but this was so unacceptable and cost me nearly $600. I had booked a flight last year which I ended up needing to cancel because of Covid restrictions. Which was no big deal because I received a travel credit for future use. Come this time when I went to use my travel credit, it wasn’t appearing in the app like the Help section said it should. So I sent a customer service message to Hopper asking for assistance. It was a week later and there was no response. Messaged again, still no response. Ended up basically forced to book immediately because the flight day/times were rapidly filling up. So I booked and once again messaged Hopper asking to apply the credit to my recent purchase. NOW they finally answered and said sorry but it was too late to apply the credit since I had already booked the flight. I responded by saying that I had messaged them several times prior to booking and requested help, which was never provided. They conveniently waited to reply until after I had booked the flight and “couldn’t” apply the credit. Needless to say I’m pretty angry, this flight became several hundred dollars more expensive than it needed to be. And I don’t even know if I’ll ever use the travel credit because I rarely travel by plane. Zero stars for customer service. What a money scam.
by Elizabeth123009 on 2020/07/04 00:01
This is my first time making a review because usually I am a pretty easygoing person but Hopper has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, Hopper was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because Hopper told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding Hopper to anything, and it is Hopper who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from Hopper has been ZERO help. If someone from Hopper reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on the app. I am fed up and will never use this app again. Do not waste your time with this app, it’s not worth it!
More cons than pros
by yearly family flyer on 2020/02/21 00:55
I am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group).
Please Fix the Notification Spam
by Sarahhh N on 2021/11/19 03:37
Hopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app.
Giant Scam!
by Traveller813 on 2019/11/24 14:13
Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway.
The last time I buy through hopper.
by Abz12321 on 2021/03/24 10:22
Ive sent in a request 4days ago about a refund with no response yet. I’ve booked 8+ flights with hopper. This is the first time I use the Price Freeze option. It’s seems very simple when your purchasing but when you’re about to use it, you realized it’s a complicated process if there are no seats available for the flight you originally wanted. With time running out and not wanting to lose my deposit, I tried to book the flight but I kept receiving a message saying the flight is no longer available. I tried multiple times and it gave me the same message so I went to book another flight with a different return.. come to realize the app double booked me. It booked the flight the was supposedly unavailable. I submitted a request to cancel the booking and they told me I had to reach out to the airline to cancel the double booking so they could process the refund. So that’s what I did and I have yet to get a response. It’s very frustrating during this time.... Now I’m out $121 and waiting to see if I will get my hard earned money back. This will be the last time I buy through hopper. *I’ve seen the responses hopper gives to reviews here, they are very generic and advising to reach out to customer service when most people have done that BEFORE coming here to write a review and are obviously are not satisfied with their customer service.
Updated review - Response during COVID19
by qja2018 on 2020/03/29 01:20
Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me.
Don’t buy flights off here big rip off
by VAjitas0304 on 2021/02/10 23:50
I purchased a flight in December for my birthday trip pre-covid and had to cancel due to COVID-19. I have about $400 in travel credit that has not yet been reimbursed or been able to apply towards a new trip. If you utilized the “contact us” you will only receive automated messages and a message that says you just wait at least 15 business days to hear back to which I haven’t heard back from. Apparently if you repeat claims it makes the process longer so you cannot re-file complaints to get quicker service. I filed a report and was informed I would receive a response within 24-hrs, that was over a week ago. Great for tracking flights however DO NOT PURCHASE FLIGHTS THROUGH HERE, they do not want you to get your money/travel credits. This flight was in December, its February and I still have not received any assistance nor spoken to an actual person. It’s a red flag they do not have any phone number just an email and the chat within the app for assistance which only gives you automated messages. They do not care about their customers. Just track your flights with google flights and purchase elsewhere! Edited: my confirmation is WBHDNE and it is over two weeks since I wrote this review and I finally got a response asking to update w the Hopper confirmation on the review, yet still have yet to hear from any customer service directly
If I could give this app zero stars I would
by SanchezJ25 on 2021/03/26 00:09
This app is absolutely horrible, do not download. I purchased some tickets through Hopper prior to the pandemic. I paid extra to have cancellation insurance with the promise that I would at least be receiving 80% of my money back. I am still fighting to get my money back and there is no number to call or email address to contact. Customer service is horrible, the only way to reach them is through a chat and they never get back to you. My friends/family had told me really great things about this app so I was excited to try it out. It’s safe to say none of us will be using it ever again. Truly disappointed and frustrated at the loss of my money. Update: Hopper reached out to me through my previous review stating they wanted to help but somehow that review got deleted so i’m reposting again. They never refunded me for multiple flights. I received an email from Hopper stating I would be receiving a credit from Alitalia for flight (HSKHCC- Hopper | HBQSBD- Alitalia) and I was never contacted by Hopper or the airline with a voucher. Additionally, my flight (KAOEOL- Hopper | Q2ZJQH- TAP Airline) was cancelled by the airline and I never received a refund. Lastly, I purchased a flight and its cancellation insurance (Z-L1G4JJFJC - Hopper | H13R6Y- Ryanair) which I had to cancel and never received a refund for that either. If Hopper needs any additional information they can email me.
Worst Booking App I’ve Ever Used
by Jay_Karter on 2020/12/13 14:59
Their customer service is all but non existent. We had a problem with our hotel, 6hrs from home. So, we canceled our reservation via the hotel due to the issues at hand. No issues there. But here’s where things got a bit frustrating. The hotel told me the refund would be through hopper. Well, as soon as we messaged the live support line and told them what was going on, the only thing we were told was that we’d receive a refund shortly and the reservation was taken off of my account. So we waited... and waited... and waited. Still nothing. We told the customer service rep that we needed an immediate refund in order to book another room due to COVID, 99% of hotels in our area aren’t accepting cash. Unfortunately booking via hopper left me with $30 on my debit card. So we weren’t able to get a hotel, had to sleep in our car at a truck stop (I have a 6mo baby) and now because of their broken app and website, I have no way to get into contact with customer support because the only way you can talk to someone is if you have a reservation booked. It’s ridiculous and I’ll never use the app again. Tons of booking apps out there that offer the same hotels for less. Seen an ad for this on Facebook that claimed it had the lowest rates for last minute bookings. I’d rather pay an extra $100 for a room than to book through this trash ever again.
Not sure what happened to my original review
by Rain9947 on 2020/04/23 13:17
I submitted a review with my story. Long story short hopper cancelled my flight then told me in the email any further questions call the airline directly. Well I tried and it’s impossible right now you COVID 19 to get through. Hopper did not tell me if I would be getting a refund with them or a credit with the then or or the airline ? I also opted for the “cancel for any reason “ and since the airline cancelled not me I wanted to know if I would be getting a refund. It’s impossible to reach them. Self help link after self help link going no no where fast. Chat box doesn’t work going on 19hrs with message not seen. It’s a joke.... I’ve never seen such poor customer service in my life. It’s should not be this difficult to ask a simple question. Also reading through the reviews today I notice they always have a generic response of sorry for the inconvenience or some crap and then say feel free to reach out to support. OKAY ! HOW ?? Tell me how ? Not submit a form or message the chat box tell me an email and official email or a phone number and I’m sure all these people on here would gladly contact customer support, but they never state how. Really unfortunate. Good concept for an app poor follow through on their end. It’s terrible just don’t use it. Pay the extra buck for less hassle and better guarantee.
by kcisnzpfi on 2022/01/11 16:35
Hopper promises you best price on your flight with a price freeze but little do you do it’s ONLY FOR THAT SPECIFIC AIRLINE. Although you turn on flight watch and get notified for ALL flights based on your location and date.. when you PRICE freeze, you FLIGHT freeze. You will see the price drop for other flights to the same destination and same date but if you make the mistake in freezing your price you are locked in to that specific airline that had the lowest price at the time. THEY ARE NOT CLEAR ABOUT THAT ANYWHERE IN THE RULES. When the issue is brought to them they chose to belittle my issue by apologizing that I did not understand their policy. I did not even request a refund, just a simple transfer of my deposit to the lower flight (as I initially understood was the purpose of PRICE freeze) and they DECLINED. They offered NOTHING to help even AFTER realizing their lack of clarity. I was told feedback would be submitted but that they are bound by the policy which is absolutely ridiculous because no company is bound by their OWN policy. You make exceptions when you realize there is a problem in your marketing. Long story short: I wasted my deposit on a flight that seemed to be the lowest thinking I was locking in any flight that dropped below that as well and was fooled. They should change the name to FLIGHT freeze not price freeze. Liars.
Convenient but poor costumer service
by Cpkhost on 2020/12/18 01:42
I reallyyyy liked using this app until I needed to contact someone. They do not have a phone line. You have to “send in a request” and wait and hope that someone reaches out to you within the 24 hour time frame that is given to you. This not only has caused some anxiety, but uncertainty. I had $400 worth of travel credit I wanted to use for trip I need to take in a couple of weeks. I had to “ send in a request “ in order to use my travel credit . 48 hours later still haven’t heard from anyone. Not sure how COVID could impact this when less people are flying. Very upsetting. Contacted the airline I bought tickets for and was informed I’d be charged $50 per person in order to transfer the credit which I understand but who knows how long it would take for them to reach a Hopper representative. That would be an extra $200 for my family. I did end up sending an additional request after the 24 hour mark and was Informed this would only delay my response time with a representative. Due to the uncertainty , slow responses, and lack of a phone line, I do not believe I will use Hopper again. This is the second time I have had a hard time contacting someone for flights and I’m not sure it’s something I’m willing to go through again. I will reconsider if these things change.
Good App
by nkilstofte on 2021/10/30 02:22
I’ve used Hopper for all my flights (and some hotels) this past year and I’ve never had any issue with it. It’s been great, I’ve found great deals, all has been well. Recently though, I had to change a flight and was a little frustrated initially going about it. The Hopper app said I needed to contact the airline and the airline said I needed to change it through the app. My ticket had a $0 flight change feature so I was a little flustered when the airline said it would be $50 to change my flight. Finding any contact information to speak with someone from Hopper was almost impossible BUT, I sent an email through the app to see what my flight cancellation options were and was in contact with someone through email almost immediately. They were so helpful! I explained that I was looking to change my flight instead of cancel it and even asked for prices on two possible dates to change it to, and they delivered. I paid a total of $0.98 difference in my ticket and got the change processed almost immediately. I’m really pleased with the Hopper app and I will continue to be a loyal customer for a long time.
Completely garbage customer service and deceiving advertising tactics
by Dipen26 on 2021/10/11 00:00
I don&#39;t know how this app has 4.8 stars, but from my personal experience, their customer service is garbage. You don&#39;t have any way to talk to someone over the phone. Now They offer a price freeze, but when you are placing it the first time, it will not tell you that the price may increase, and your max discount is only $100. When you try to pay for the trip after the freeze, it will increase cost, I understand that the airline&#39;s industry fluctuates, but in my case, they never showed any message regarding this policy. It took me few hours to reach out to CS via chat because if you haven&#39;t booked your tickets, you don&#39;t have an option to contact. When I put a freeze on fare for 30 days, customer service tells me my freeze is expired, which is why I have to pay the total price. I put that freeze day prior. If you don&#39;t believe me, google Hopper reviews online, and you&#39;ll see what I am talking about their service. What is the reason to put freeze? Because I will be going to get that ticket, and I want them to hold it, but in my case, they changed their price and wanted me to pay $600 more for the trip. Update: Which customer service are you referring to contact, the one which is impossible to reach out, and even if I want to How??
Hopper is a scam.
by Customer63628 on 2020/10/12 22:21
I don’t understand how this app is still offered on the App Store. Hopper has zero customer support. Any issues with flights that may arise you will have to deal with yourself. I purchased flights for June 2020, these flights were canceled due to the Covid-19 pandemic. I reached out to the airline which assured me I would be refunded for the flight. However, my tickets were purchased through a third party (Hopper) so all refunds would be sent to Hopper before reaching the ultimate customer. I attempted reaching out to Hopper over 20 times to get an understanding of my situation and to report technical issues within the app which wouldn’t allow me to properly request a cancellation (as asked of Hopper through their poorly explained customer service forums). I received multiple automated responses to my support requests. None of these responses even addressed the issue at hand. It has been five months since I attempted to receive some sort of support. I continuously reached out for support during this time. To this day no one has addressed my issue. Personally I have lost all hope that Hopper will do what is right. I write this review in hopes that no one will use this app ever again. I have heard of many similar situations. I also hope the Apple takes some time to investigate and remove this scam from their App Store.
All reviews are fake
by Galina Ezh on 2021/10/02 16:23
Guys, I have been with Hopper almost from the day 1. But now I literally payed 1200$ out of my pocket for their mistake. I used them to make my life easier, but they make it just worse. All the prices they provided - expect to add 25$ on top for VIP support, or you never will get respond until 3 -4 days later. They don’t have a call center, only way to communicate is email. So if you need to make changes - only prays can help you. So, what happened to me I got sick with Covid, and asked for refund my tickets ( month before a flight) - nope. Next thing I got tickets for my mother, but she made a mistake with dates we only find out a day before flight - Hopper never responded until later (10pm) when all tickets where sold out. But I tried to call Alaska ( company i was flight with) they said they could have change a flight, but since I booked with Hopper - they can not do anything. So, this is not the end, when I finally got a respond they said - yeah, we will reschedule a flight but no refund or any flight credits could not be provided…. So I am taking this to a court, this company cased me a lot of money, time and stress. This is extremely sad, since I was a member for over 5 years, and all my flights I booked through them. Not anymore. Please safe your money and just get it directly from company.
Starting to feel scammed...
by smlazaro on 2020/12/23 18:13
I bought 4 plane tickets for American Airlines before COVID-19 was as widespread as it is WITH insurance. We ended up cancelling the trip directly through AA’s site about a month before the trip was supposed to take place in September and they issued travel credits. Well when I look on the Hopper app it just states our flight was modified, not cancelled, so it is not showing that we have flight credits. I tried using the flight credit directly through AA and they said I needed to book through Hopper, which is a problem because they are not showing the flight credits. I have submitted 2 separate customer service requests to have this issue resolved in the past month and have only received generic responses stating they would get back to me. I want to give them the benefit of the doubt, because I’m sure they have a ton of requests because of the pandemic, but after reading other reviews with similar problems, I’m starting to believe I will never receive my travel credits or get my money back...Hopper, this sketchy customer service system you are using is NOT working. I will never use this app to book travel again if this is how you conduct business and steal people’s money. If I don’t hear from someone within the next month I will be contacting my lawyer to escalate this complaint.
Unable to contact and unreliable service
by upsettispaghetti24 on 2020/11/24 18:11
Hopper is a third party flight booking app. I booked a flight through them on JetBlue. JetBlue recently changed a flight on me, and I was not notified of this by Hopper. When I called JetBlue to change this flight to a time I could make, they informed me that JetBlue outsourced their ticket sales to third party companies and those third party companies are responsible for managing and contacting me regarding any information on the flight. The only way for me to change my flight would be through Hopper or I would have to pay a $50 transfer fee in order for JetBlue to manage the booking. Hopper has no customer service number and you can only contact them through the app. I contacted the with this method and it said they would get back to me in 24hours. They reached out to me and told me that they could change the flight but I received no confirmation email and they had not changed my flight after 8 hours. Since the flight was originally rescheduled for the next day, I had to pay the transfer fee with JetBlue in order to not miss my flight. Hopper has not refunded me for this and will not respond to any means of contact now. The person&#39;s name who I spoke to at Hopper with was Dona and I have screenshots of our conversation as I cannot get back to the text chain in app.
Horrible app
by Leeantie on 2021/07/22 17:48
One star is too much for this review. The app has multiple bugs, and customer service doesn’t seem to care. I was trying to book a hotel a few weeks ago, and I used the “pet friendly” filter to book a hotel. I called the hotel to confirm the booking from Hopper and it turns out they are not pet friendly so I had to cancel the reservation and find another hotel. Thanks Hopper! Today I tried to book a flight and I couldn’t past the option to add insurance. Even if I selected the option to add insurance, I still couldn’t move forward. I called the only customer service number I could find online (the app or website doesn’t have contact information to customer service lol) and I was greeted by someone who probably didn’t even work for Hopper because they told me the app was down but couldn’t verify that they were with Hopper. How can a company not provide their customers with any numbers or emails to customer service? The website says you can talk to customer service after you book something, but what happens when you can’t even book something because the mobile app is complete trash? Hopper is probably the worst app I have ever used and I would recommend to save the time and just book through a legitimate airline or hotel instead.
They steal from you
by sharielynn on 2021/04/04 16:46
My family and I, last year, we’re planning to go to Brazil to visit a family friend. However the pandemic hit and our flight was cancelled. My father in law tried and tried to get a hold of hopper but they only have a email to contact them and it took multiple emails for them to reply. When they finally did they blamed the airline and told us to try to get our money back from them. We went back and forth from hopper to the airline and finally got a credit from hopper. But! It was only a year credit! A year has passed and the pandemic is still a serious problem! They did extend the credit till the end of this year but when we went to get tickets we had such a huge problem trying to find tickets where we didn’t have to pay an extra 800$ more per person!! AND hopper would not let us use my sister in laws credit for someone else ( my sister in law is on a religious mission and literally can’t go with us cause she doesn’t get back till next June!)! My husband had lost his job, we both are in school and had so much on our plate and hopper was very very horrible to us and still is! All they care about it keeping our money instead of doing what’s right! Do not use this app because when it comes down to it, they don’t care about you!
Do not trust this app!!
by Thaddeus W. on 2021/02/24 16:45
I was introduced to Hopper by mother who lives abroad. The app was giving her some issues with the price freeze option, so I tried it on my end and it worked. We used the price freeze option when purchasing a flight from GDL to DTW. When I went back to purchase the ticket a day before my price freeze was to expire, I got an error message which I thought was due to the type of card I was using. However, after three different cards I kept getting the same error message shown below. I followed the link on the error message to communicate this issue with a customer care representative, but after leaving a message (there is absolutely no way to contact someone over the phone) I have not received a response. I checked my bank accounts and see that there are pending charges on all three cards for the same flight. I went to United Airlines website to purchase the ticket and it was only $30 more than what Hopper was offering over a week ago. The good think here is that since my booking was never confirmed, I do not have to try and get a refund from Hopper, I will report it to my credit card companies as fraud. I could only imagine how difficult/impossible it would be to try and get a refund or cancel my flight with this organization.
Stressful Experience (Eventually resolved)
by BigIkeTheChubbyHubby on 2021/12/05 18:58
I’m currently 20, so I had to reserve a hotel without 21+ requirements. Found a listing stating 18+ requirements and booked it, and also confirmed with front desk, who happened to also misinform me of their policy. Of course when I arrive after driving 6+ hours, I couldn’t get my room. I tried cancelling through the hopper app for hours starting around 8pm. Maybe server issues, try later. Website hopper provided showed no server issues. I have had no luck finding a way to contact their support at all. Only preset pages that just go in circles. Once it turned midnight, I couldn’t even view the cancellation button. My confirmation email said I can cancel for full refund until 6am, and now I’m up at 2am with no sign that I will get my refund. $180 down the drain. Update: I was able to reach support and eventually get my order refunded. The customer support agent was very helpful with finding a solution for me after my very long day. I feel like the app needs some fixes, especially regarding cancellations. Customer support was great, I just wish they were easier to contact and/or if there was a number for calling them
Price freeze con
by DCM3000 on 2021/12/01 00:33
I think I should explain how terrible price freeze is. It sounds like a great idea - everyone has been burned by the greedy airlines changing prices on a whim. The implementation is useless. They don’t freeze your price for 2 weeks (as they imply) they just charge you money to insure you against a price rise. I.e. they charge you a $60 deposit and pay up to $100 if the price rises. They DON’T freeze the price if it goes up more than that - you are on the hook for the extra. Transatlantic flights go up and down hundreds in the course of a day so $100 insurance might as well not exist. It definitely should not be called “price freeze” as it does nothing of the sort. The other thing is the “Carrot Cash”. It is useless. Some of it can be used on hotels, some of it can be used in flights - there is no way of telling which. My account has $1400 carrot cash and I can’t use it on either. Ask for a cash refund if something goes wrong - do not accept carrot cash. Overall, I feel like the app is deliberately misleading in its approach. The benefits it claims are nowhere near as beneficial as they imply. If you can get a good deal on hopper, just buy the flight - don’t mess around with anything else. I will delete it as soon as I can figure out what I’m allowed to spend my carrot cash on.
A scam! They will try and steal your money
by Hydra Haired on 2020/09/25 19:26
I booked a flight in February then corona happened and I didn’t want to cancel my flight until I absolutely had to in the hope traveling would resume but it didn’t so I cancelled my flight in May before the deadline to cancel so I could still get a refund or an extended ticket days later I get an email from hopper saying the airline cancelled my flight anyway. It’s been almost 6 months mind you it says it could take up to 90 days but it’s been way over 90 days now and I still haven’t received my refund or any communication from hopper on the status of my flight I get that they’re busy with so many flights that had to get cancelled but really 6 months? Double what they said it would take? they don’t answer the contact chat because I’ve been messaging them everyday for weeks now and they have no telephone number to talk to so I called the airline directly and they say they never even got a refund request from hopper! It’s a corporation that’s taking advantage of a pandemic and people’s situation to keep the money from themselves. Save yourself the giant headache and take the time to look for cheap tickets on your own because they’re listed the same price on the airlines websites anyway... the worst app ever never doing this again!!!!
Prices not updated
by CSCP1972 on 2018/02/16 21:40
I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!
Terrible Customer Service
by tsutexan03 on 2021/06/16 13:20
I had a flight cancel in April 2020 (for obvious reasons) so I supposedly had a flight credit but couldn’t find information anywhere on how to claim it. I reached out to support and was able to confirm I did have a credit but would have to go through their ticketing team to rebook (no big deal). I gave them the Dates I was looking for and got a response that they could book the flight for an additional $392 dollars after my credit….the flight was under $300 on the app without any kind of discount! Why was I being offered a $500 flight that still cost more after my credit? Their response was if I gave the exact flight details they would be happy to accommodate, so I decided it would be better to book a one way and fly back and my own terms. Sent an email with the exact flight and cost in their app…no response…2 days later American Airlines has a round trip for $215 so I just book it and tell Hopper forget it, I get an automated email saying no one is going to get my email and I need to submit a new request. I hate to lose that money but it isn’t worth my time and energy to get the run around, but I also know this is exactly what they want; for you to give up and they get the profit. I’ll never book with them again.
Confusing/Misleading No Notifications Price Freeze Trips Almost Sold Out or No Longer Avail.
by nomoreF21 on 2021/10/24 13:32
Definitely wouldn’t use Hopper again I created a Price Freeze trip that I thought was locked in and watched it each day until one day it was no longer avail. bc one of the flights was sold out??? So I cancelled got refunded after a few stressed emails and a few days of trying to obtain customer support ...then I went ahead and booked a one way right away bc it said only 2 tixs left on the direct airlines site know I have a one way through Hopper so they still got my business which I didn’t want to but it was a bit less due to carrot cash. My advice if I book a price freeze trip ck how many tickets are left on the direct airlines site bc if any leg of the trip sells out it renders the Hopper price freeze trip unavail. and Hopper doesn’t provide a countdown on tixs. or a warning notification that it’s almost sold out. They need to incorporate a feature on the site or app that gives customers a heads up that their price freeze trip is about to be unavail. bc one of the flights is about to sell out so we have a heads up n can book asap!!! And I should get a free trip for suggesting this addition to the algorithm...or a job offer 😂 throw me some more carrots at least 👍
Do not book through this app
by steohau on 2021/06/04 22:12
So I kept seeing advertisements for this app through my Instagram Facebook and some of the hotels look amazing. So I finally downloaded the app and booked a hotel about four days in advance from the date. I received a confirmation email so I thought everything was good to go. Once I get to the hotel which is about a 6 Hour Dr. for me because my son has a huge soccer tournament which we are representing the state of Florida so as you can imagine most hotels are completely booked out. The hotel cannot find my reservation Hopper does not have a number to contact you have to go through the app and speak to an agent which will take about 45 minutes to get to you respond to you and once they do respond it’s a natural 10 minutes after each time you write them. I gave them the hotel phone number just to try to make things easier and told him to please call to straighten this out and they said they were calling the receptionist had the phone right Next to her so no one ever called. So the receptionist felt so bad they just sauntered off the price and we had to just booked straight through the hotel because there was last minute cancellations. And now Hopper says they will try their best to give me a refund and apologized.
Horrible customer service
by dcaillouette on 2020/04/13 22:55
I downloaded this app because I heard many social media influencers rave about it. But I’m sure that’s just it. A paid review because the app does not meet any expectations. I purchased a round trip ticket a couple months in advance. It was cancelled a month before my departure date due to the Covid-19. Understandable and I wasn’t upset, except that I received multiple emails regarding the cancelled flight but no information on a refund. The app said it was experiencing high volume and to wait until a date closer to your original departure date to ask questions. I began messaging them a week or so after my flight was cancelled and continued doing so once a week every week until the day of my flight. Nobody ever got back to me nor did I receive a refund. I am incredibly disappointed that they would cancel my flight and refuse to respond to any messages. I had to call my credit card company and dispute the charges since I never received what I paid for. I do not recommend using this service as they are clearly unreliable and unprofessional. They don’t even provide a help center phone number to call. Only automated message chats. So disappointing. This company should get the hint and learn to provide actual customer service.
I won’t use this app again
by sftye on 2021/11/18 09:34
I did a price freeze and when I went back in two days later to complete the payment the app kept having technical issues, right when I would get to the payment screen. When it finally got to the pet where you swipe to pay I just so happened to check the individual charges and multiple times this company site attempted to add charges for extended coverage etc, to my fees even when I selected no for all of them. I decided to screen record my check out process which I had to attempt numerous times, I had no choice but to try and follow through otherwise I would have to forfeit my 71 dollar deposit. Luckily I took multiple screen record videos showing three separate times where the app added charges I specifically declined, or changed the final price to where my 71 dollar deposit did not reflect. I finally was able to get the app to match what was the correct charge and then proceeded to pay. I STRONGLY encourage anyone using the app to check your individual charges at check out before finalizing payment. This system and company takes too many liberties, it’s not worth “saving” a few dollars if you ultimately face being scammed and/or charged overall with extra and excessive fees.
charged me for a cancelled flight and no customer service to contact
by JSchmurk on 2021/11/10 01:45
I picked flights and put in payment info and was told my flights didn&#39;t have enough seats and that I was to pick another flight. I went to pick new flights and didn&#39;t like the ones the app was showing. So I backed out of the app and closed it down and went to another app and tried to purchase flights on that app. My credit card was declined as Hopper had a pending charge. I then checked my email and received an email from the airline my flights with no seats were on and logged into the airline site only to have them tell me the flight was cancelled. I never received a confirmation email from Hopper either. So I go back into Hopper to get a hold of customer support only to find the only way to contact them is through your booking. Well, I have no booking or trips shown. So there is no way to contact customer support. I have now purchased an unpicked and cancelled flight and no way to get any help from Hopper. I&#39;m filing a dispute with my credit card company for this purchase. I never picked my flights! I would NOT recommend booking anything through Hopper. This was for a trip for my daughter and I for her senior year and now I don&#39;t know how I&#39;ll afford different tickets.
No Refund after I paid extra for the insurance
by NJaws96 on 2021/10/18 13:57
I used Hopper for the last 6 years of my life. Every flight I went on, was through their app. Not going to lie. Easy to use. Generally cheap flights. All of my flights were flawless. However, The first time I had a cancelled flight and PAID FOR THE REFUND INSURANCE, I emailed their support team. Their support team was very responsive (answering in 30 minutes or so). However, they asked to see proof of my cancellation. Once, I sent them the proof, silence. Not one email back. I then emailed them 4-5 times asking for an update on my refund. No response. I then brought it to Twitter, they responded. Once I showed them the proof. Silence. They are a two faced company that will act as if they are trying their best to make things right, however, it’s now been 2.5 months since my cancelled flight and still no response or money refunded. I have now started using Skiplagged for my flights and it has been a way better experience so far. Anyone that I can save from this problem, I will be happy! I then was asked for my email to look up my account 3 different times, which leads me to think it’s just a robot on the back end of their customer support. I can’t believe this experience just to get $120 back. Unbelievable.
by Chimmyuwus on 2020/05/13 14:45
There is NO WAY of contacting them. No email, no phone number, and no “live chat” once your reservation has been cancelled. I booked a non-refundable hotel reservation back in February for June, but had to cancel because of COVID. I messaged them through the live chat asking if a refund was possible due to the special circumstances. It took them 2 days for a bot to respond with a link to a special covid form to fill out, stating that they would do their best to obtain a refund. Fine. I filled out the form, but never got confirmation that it had been sent/received. A week later I got an email saying that my reservation had been cancelled, but it doesn’t say if they’re still working on a refund or if the hotel denied it (which I doubt bc the hotel’s website clearly states that they’re issuing refunds to ALL reservations cancelled due to covid). I tried to contact them again through the app but my now cancelled booking has completely disappeared, meaning that I have NO WAY to access the live chat. The live chat can ONLY be accessed through an active booking. DO NOT USE! Even their responses to bad reviews are automated and don’t provide ways of contact. Their Twitter feed is also full of angry customers and they don’t reply there either. I REPEAT, DO NOT USE!
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