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Keyword Volume Hits KEI Rank
airfare deals
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hopper hotel
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flight hopper
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air fare
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the hooper
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the hopper
36.18
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hopper travel
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hoppr app
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hopper app
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Search Visibility
App name
Hopper: Flights, Hotels & Cars
Description
Relax — booking travel just got easy. Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%. Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, Delta Air Lines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more. Search Flights & Hotels Over a million flights, hotels, rental cars and cute bunnies. Plan Less, Travel More Instantly identify the cheapest dates with our calendar. Buy, or Watch and Wait Book flights or hotels straight away, or wait for a better price. Get Notified When it’s the best time to buy, our bunnies will let you know. Book in App Grab flights and hotels quickly, and securely, right in the app with a swipe. Some of the other awesome things you can do with Hopper: • Find the cheapest days to travel using our colour-coded calendar. • Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions. • Get information and tips about airports and hotels. • Compare prices and amenities from hundreds of airlines and hotels around the world. • Receive personalized recommendations about deals you might like based on previous trips and your budget. • Save your bunny profile and payment details securely for even faster booking. • Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection. • Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans. Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels. So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip. Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ • “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog • “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure • “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post Say Hello to the Bunnies • Facebook: https://www.facebook.com/hoppertravel • Instagram: @hopper • Twitter: @hopper • Website: https://www.hopper.com
Great app!
by Don't get started on 2021/12/04 18:57
Gnuve
No more hidden city tickets
by Gio Verde on 2021/12/04 17:53
They got attention at first for having a search engine that finds hidden city tickets, yet when I just tried to use it none of the hidden city flights I found on my own using Google Flights showed up. So this is just one more travel booking app that takes a fee and uses questionable marketing techniques.
Great App
by Welcome2TacoEll on 2021/12/04 16:43
Super user friendly — will use again!
Great!
by Palmbj13 on 2021/12/04 15:14
Super easy!
Owner
by Paulo1481 on 2021/12/04 14:57
Great app
Awesome
by padlock20p9 on 2021/12/04 14:14
This app is great at giving me accurate flight prices. And their estimate or predictions are very accurate. It helped me plan for a huge family reunion to my country for my family. Very good app
Great app
by ASK-Columbus on 2021/12/04 12:44
Love this app especially the Watcher component. It has helped me so many times when I trying to find a cheaper flight.
Love Hopper!!
by Hopper Lover!! on 2021/12/04 08:46
Everything is Great about Hopper!! Love booking with Hopper!! Thank you so much!! Excellent Service.., :))
False advertisement
by Boxers1993123 on 2021/12/04 06:00
Just tell the truth. You have a good app, however you false advertise. I know this won’t change the over all outcome of this app but my rating is 0/10 stars. Don’t lie and post false advertisement.
Wow
by will4300 on 2021/12/04 04:51
The best hotel app. No frills! Straight and to the point! No frills
Opinion
by gotham archer on 2021/12/04 02:25
In my opinion… the app would be better if you could bundle air , hotel and rental car or at least two.
Great rates and options
by tbrich02 on 2021/12/04 00:11
Love Hopper!! Definitely a great option for those looking for the BEST rates!!!
Amazing
by britttbratttbb on 2021/12/03 23:28
Amazing
Scam run don’t walk
by biblegyal on 2021/12/03 23:21
This app truly disappoints me they stole my money promising me a price freeze, I froze my price at 475 only to check a few days later seeing it changed to 1876. This was for a one way by the way. Few days later after a few attempts customer services contacts me saying they don’t give refunds but they will see if they will make exception instead of a refund they give me travel credit. I’m sorry but I never intend on using this app again due to the terrible experience and all the bad prices. Never again and I want my money back now
Great ticket prices and selection
by ladyinVA on 2021/12/03 19:58
They offer you a variety of prices and selection of the airlines
Worst Scam App! Beware!!
by Ashleykeith85 on 2021/12/03 19:33
This app is an absolute scam! Do not use the freeze because once you do and pay a $$66.00 deposit, they will change your flight and then not change it back to the correct date. This is how they keep your deposit! They will not refund your money or change their mistake!
Bad customer service
by dfdjdfjkd on 2021/12/03 19:12
If you need to change your flight, it takes forever to do so, requires an agent on their side, and whoever they have providing customer service doesn’t do a good job.
Scam!
by lex9876 on 2021/12/03 18:30
I froze a price, then couldn’t get the hotel bc “ they’re out of rooms for this price “ then it canceled and I couldn’t get my money back! Call the hotel directly!!! Customer service won’t refund my money and I’m waiting on a manager!!!
Kiriel01
by Kiriel01 on 2021/12/03 16:01
Yes
Great app
by aferris4178 on 2021/12/03 15:55
Great at finding deals and points back. Makes budget travel easy! And love the updates when prices change.
Hasn’t failed me yet
by Twankle Top on 2021/12/03 14:58
I like the price quote updates as prices change. There are some instances where I hate the flight times, but that’s not under Hopper’s control.
Best prices
by TommyTom76 on 2021/12/03 14:57
After reviewing several sites to seek the best value, Hopper has never let me down.
Love Hopper
by joy_4723 on 2021/12/03 14:52
My go to flight app! Never disappoints me.
Experience
by Framed21 on 2021/12/03 12:46
Let’s me see the rates and how they change daily do this way I’m able to prepare for my fly-outs
#1
by JUDY2027 on 2021/12/03 10:04
The Hopper is the app hands down!! I always find the cheapest flight deals on here. I highly recommend using the Hopper app when booking flights, hotels and rentals
Super
by Rosane Phoenix on 2021/12/03 02:51
Amazing
I Love This App
by Raneika B. on 2021/12/03 01:45
I’ve booked flights and car rentals thru Hopper and have found amazing deals. It is my new go-to for planning my travel.
It full fills it’s purpose
by Icemandg0718 on 2021/12/03 01:40
They could do better with refunds and cancellations and making them easier and free.
Worst experience ever
by Edvid0617 on 2021/12/03 00:51
We purchased flight tickets through this app. Never received any confirmation number from the airline. After 2.5 hours I received an email saying that the airline had canceled the reservation. There is no phone number or email to contact them. Also I contacted the airline and they said they have an active reservation with no cancellation at all under my name. I do not recommend at all this services.
Not impressed
by Hduegy on 2021/12/02 23:45
While booking the flight was fairly easy and straight forward (about the only positive) I am honestly disappointed in the profuse lack of customer service. If you don’t need to change ANYTHING at all the app may be for you, but I wish I had just booked through the airline as that would have been much less of a headache and they at least have a customer service number you can speak to a real person at.
Love this app!!!!
by sjt217 on 2021/12/02 22:05
It’s great!
Used to be great
by sandcrain on 2021/12/02 20:55
This used to be great however lately there have been a bunch of pretty terrible issues: - it’s extremely hard to get a refund even if it’s done within 24h after purchase - the UI shows on the home feed canceled flights as incoming flights forever, even if the flight was months ago - they misleadingly claim they’ll offer free seats selection when actually what they mean by that is that you can select your seat within 24h before tour flight… which all airlines allow.
Proceed with an abundance of caution
by Mare199293 on 2021/12/02 20:50
This app is the reason Apple needs to reformat their rating system; one star is entirely too kind. Hopper claims that you’re able to “freeze” the price of a flight - for a fee, of course - for up to 7 days. If the price drops they claim you’ll be able to get the reduced/better price. Yesterday I paid a deposit to freeze a flight at $287. After confirming my travel plans I logged into Hopper, less than 24hrs later, to complete the purchase (Wanna guess what happened?) the price increased over $400 (!!🤬!!) and was now listed at $696. When I spoke to CS they offered to refund a laughable $100 AFTER I paid for the ticket. I called my bank to dispute the $55 fee - the fee which did absolutely NOTHING to “Freeze” the price, then went directly to Southwest’s website and booked a better flight there…AND no baggage fees. Do yourself a favor and learn from my mistake. Don’t trust ANYTHING offered on this app.
App
by zilevI on 2021/12/02 20:40
Love it great app and prices I will recommend it to o
Awesome flight deals
by uilanialexander on 2021/12/02 19:33
Amazing
Great app
by lzz313 on 2021/12/02 18:51
Best prices you can find .
The WORST app ever!!!!!
by Rose319$ on 2021/12/02 18:39
I would rate this lower than one star but I can’t they literally took my money and cancelled my flight my grandmother just passed away money and this was they only money I had to book a flight for her funeral. I 100% DO NOT RECOMMEND THIS APP TO ANYONEEEE!!!!
Sms signup not working
by rk277467 on 2021/12/02 17:54
Tried 3 phones with three different numbers. All phones receive sms for other app signups but when signing up for hopper I never received the needed sms link on both Apple and android phones. Fix the outgoing sms issue.
Great App Easy to Use
by Time Hop Junkie on 2021/12/02 17:51
I have heard about Hopper and decided to give it a try. Can’t beat the prices. App is extremely easy to use. Will definitely be using Hopper for all my travel arrangements from now on.
Appreciate the easy to use platform
by Alex109765 on 2021/12/02 17:24
Hopper is super easy to use and makes it easy to travel while saving money
Charged my card twice no reservations
by OnTheHorizon2022 on 2021/12/02 17:10
Charged my card twice no reservations now thousands are tied up on hold
Zero tech support
by AnnaClaireCoatlicue on 2021/12/02 14:35
When it works I’ve found flights, but it’s impossible to use without tech support. The screen randomly freezes, to reserve a flight it goes on a loop, plus it also loops when trying to get customer service. I use it to find flights then buy from the airlines site.
“Wait” until prices rise
by soontobegradstudent on 2021/12/02 07:45
Do not trust this app to bring you the correct information. They will recommend you wait for better prices u til they are twice what you would have paid then recommend you hurry up and buy before they rise again. The recommendations are said to be the result of AI. Trust your gut- book early and price check among trusted airlines for the best price.
Great deals
by Ligy3 on 2021/12/02 06:08
Every time that I need to travel, I use Hopper. Great deals in hotels and flights.
Two people
by Leccccy on 2021/12/02 04:42
Did you know this app is only for two people traveling? I didn’t because I didn’t see that anywhere. I put a deposit on a hotel room with two beds. The app said they couldn’t garuntee it would be the same room in the picture BUT it would garuntee the same amount of beds. I had 4 people total for my trip. We got to my hotel and the hotel informed us they had my reservation but they had no double bed rooms. Because hopper only reserves for two people, even if you request a room with two beds you probably won’t get it. The best the hotel could do was give me a room with a king bed and a pull out couch (which was stained) and it was not in the non smoking section. The hotel being dirty wasn’t hoppers fault but them assuring me I’d have two beds and that not being the case was. I got $10 in “carrot cash” with an expiration date so I will be telling everyone who asks NOT to trust this app. You can book but PLEASE call your hotel beforehand 🙏🙏🙏
Great!
by Sergii_khalepa on 2021/12/02 04:05
Perfect!
Don’t trust!
by Liz7217 on 2021/12/02 03:49
I took advantage of the price freeze option and heeded the app’s recommendation to wait to purchase my ticket. I ended up paying $390 more for my tickets! ENDQQ
Charge extra
by Patron707 on 2021/12/02 03:14
I I dideclined
I love this app
by La-Leeeskii on 2021/12/01 23:12
I use this app for car rentals, hotels, and flights ! I definitely recommend it!
Very helpful
by SitaH01 on 2021/12/01 19:56
This app makes it a lot easier than browsing tons of websites or worrying about where to find reliable information, etc. Not to mention you can earn money to get discounts on flights, hotels, rentals and so on. I wish I had downloaded it a long time ago
DO NOT BOOK WITH HOPPER
by heirndudnsb on 2021/12/01 19:26
They rip you off. I have been waiting for a refund for over 2 months. And their is absolutely no way to contact them at all. I can’t see the status of my refund I can’t call anyone or email anyone. This is madness. This is literally my only way of doinsomething about my missing money Update : 2PWBAXHNJ8MH
First and last time using hopper!
by concerned valued customer on 2021/12/01 18:49
If you want to purchase a ticket remember that even though you add insurance your flight is still not covered. I literally almost got stuck in Canada because I was unable to board my flight unless I purchased another flight directly through the airline. I didn’t want to give a hassle and take a chance of being flagged and banned but to take care of it once I arrived home. Well after waiting three days to receive a message from hopper saying that even though I had insurance with the flight they was unable to help and they was “sorry” for the inconvenience and would take the feedback into consideration. How nice of them to tell me “ahh we stole your money now go screw yourself”! Little do they know my bank is top tier 😌 and I’m filling a claim under fraud as soon as I find all review apps with the name “hopper” on it!!! Morale of the story is STAY FAR FAR FAR AWAY FROM HOPPER UNLESS YOU LIKE WASTING TIME AND MONEY
Great Customer Service!!
by tbrposse on 2021/12/01 18:33
I had a last minute emergency before my flight and even though I didn’t make the 24 hour window for the cancellation refund, I explained the situation to my rep and they switched it for me no questions asked. Thank you Hopper!!!!
No customer service phone number
by 153Taft on 2021/12/01 18:09
No option to contact someone on the phone. Horrible
Easy & great customer service
by Datswegamuffin on 2021/12/01 17:14
It is a great, easy app to use! The customer service chat is awesome too… I had to change my daughter’s flight, and they helped me quickly change to another day. The ability to watch flights for different days helps for visiting friends & family.
Hopper
by Toast McKnight on 2021/12/01 16:27
Definitely recommend using for flights hotels and rentals :)
Love the alerts on price drops!
by SkisaWinner on 2021/12/01 15:43
Book your flight with Hopper! You’ll no doubt be saving money! But don’t wait! Need a specific time? Think it’s a good price, then it is… grab it with price lock. Great overall app!
Love the freeze
by Sdechx71 on 2021/12/01 15:18
I was able to get my flight $40cheaper by freezing the price. Will use often!
Good
by beachuma on 2021/12/01 14:44
Really easy to use and better prices .
Great customer service
by ToniaGib on 2021/12/01 14:30
I had questions and reached out to customer service. They were quick to respond and very helpful.
Awesome deals
by IreneSDM on 2021/12/01 13:42
Got a super cheap last minute flight to Vegas and Hopper beat other sites.
Trash
by hopper usrt on 2021/12/01 13:37
I had 1,390 in carrot cash and all the sudden it disappeared and you guys don’t even have a way to be contacted about this issue
Very user friendly
by Ragnarok Kennels on 2021/12/01 13:34
Great communication on flight changes.
Will not refund flight canceled by airline
by helly8888 on 2021/12/01 13:13
I’m still waiting for any communication from hopper concerning a flight canceled by TAP in July due to Covid. There’s no way to contact this company. I’ve sent so many messages in their help center and get no response. I just want my money back!! I’ve been patient, giving the benefit of the doubt because things are backed up but it’s been 9 months with no communication. Don’t use this app/company/ stupid little ugly rabbit that taunts me daily. Hop up your own butt (hopper, not you) UPDATE: booking code IBYXRG UPDATE 10/1/21: I’m still waiting for a refund from hopper for my canceled flight in July 2020. Where’s the money, bunny? UPDATE: 11/14/21 it’s now been a year and 4 months since my canceled trip. I cannot believe that people are continuing to use this app. They don’t even have a way to contact their customer service!! Every time I push for some information, I’m contacted by a different bot telling me the same thing. Where is my refund, Hopper?!! UPDATE 12/1/21 still no communication from Hopper. This agency is a nightmare. PLEASE DON’T BOOK WITH THEM
Great!
by LunaLlena123 on 2021/12/01 12:48
!!!!
Hop along on Hopper for best flights
by Gypsy1123 on 2021/12/01 11:11
I have been using Hooper for a few years now. I always find the best prices. Flying to Sweden for $765 during the holidays. Go me. Thanks Hopper
Ease
by wasabi buds on 2021/12/01 07:02
Straight to point simple!
More expensive
by RK62729201 on 2021/12/01 06:59
This app is more expensive than Hotels.com and Priceline. Do your research!
Great Values
by petty kesha on 2021/12/01 03:04
I use Hopper EVERYTIME I’m planning to travel because i always find the best deals!!
App does not work
by mindymurphy on 2021/12/01 03:00
The app is great as far as letting me know when flights prices are likely to change, but I can’t book a flight there, as certain features of the app never work. The app will allow me to select flights, but when I try to enter traveler info, the app will freeze, and the only way to exit the frozen screen is to hit Cancel, which of course deletes any info that I added. I have a new iPhone, with the latest software update, so it’s not an issue of having an out of date phone or software. I’ve tried restarting my phone. I’ve tried logging out of the app and logging back in. I’ve tried deleting the app from my phone and then downloading it again. Nothing works. Same issue happens … EVERY … TIME. The app touts great flight deals, but it’s USELESS if I can’t actually book the desks they show me.
Amazing
by Dennis Awesomeone on 2021/12/01 02:36
I highly recommend this app. Use it to your advantage. There tickets here that are super cheap it’s unbelievable. You will not find any price better than here. 😇
Easy app navigation
by energyman 8 on 2021/12/01 02:33
Very user friendly. Thanks Hopper!
If I could give ZERO stars I would!
by 9305me on 2021/12/01 01:31
Today I traveled 7 hours to catch a flight. I received an itinerary via email from Alvin H of the date of flight, departure and arrival times, etc,. Alvin failed to give the needed information to catch the flight, like the confirmation number and my information to Delta airlines. How that happened baffles me other than the fact that he wasn't doing his job or he wasn't trained properly. Well that left me stranded. Now I have no other way of contacting them except by email.. Online gives a bogus phone number. So I left an email. Alvin responded with a message to pay an additional $313. I got a ticket 1 month ago Alvin!!! For $300 less. I asked Alvin to find another ticket. Alvin H discontinued communication with me and could care less about the fact of I am still stranded and have been for 11 hours. I do see however where you've given me $1400 worth of Hopper cash that all expires on tomorrow at 3:59am. Wow!!! Thanks a lot. That really helps with me being stranded. I will do everything to contribute to the bad name you may already have if this is the services you give. From a very livid and disgusted customer who has been using your services for nearly 6 years.
Great
by yurley berthy on 2021/12/01 01:00
Good price
Would not Recommend
by JRParker96 on 2021/12/01 00:46
I’ve had the app for a week now. Paid a “deposit” to “freeze” the price (the lowest price allegedly) and then logged back in a few days later to pay the rest of the flight. Come to find out, the price freeze means nothing and instead of $250 the flight is now $800. No refund on the deposit. It’s nearly impossible to communicate with support without waiting 12 hours for a response. This company has a lot of potential but currently has to many things to work out for me to consider using their service.
Price freeze con
by DCM3000 on 2021/12/01 00:33
I think I should explain how terrible price freeze is. It sounds like a great idea - everyone has been burned by the greedy airlines changing prices on a whim. The implementation is useless. They don’t freeze your price for 2 weeks (as they imply) they just charge you money to insure you against a price rise. I.e. they charge you a $60 deposit and pay up to $100 if the price rises. They DON’T freeze the price if it goes up more than that - you are on the hook for the extra. Transatlantic flights go up and down hundreds in the course of a day so $100 insurance might as well not exist. It definitely should not be called “price freeze” as it does nothing of the sort. The other thing is the “Carrot Cash”. It is useless. Some of it can be used on hotels, some of it can be used in flights - there is no way of telling which. My account has $1400 carrot cash and I can’t use it on either. Ask for a cash refund if something goes wrong - do not accept carrot cash. Overall, I feel like the app is deliberately misleading in its approach. The benefits it claims are nowhere near as beneficial as they imply. If you can get a good deal on hopper, just buy the flight - don’t mess around with anything else. I will delete it as soon as I can figure out what I’m allowed to spend my carrot cash on.
Great alerts, & easy to use app
by Baby metroid on 2021/12/01 00:13
I’m very happy with the Hopper app. It’s easy to use and I like the alerts on the price updates.
Very disappointed
by Ho ya baby on 2021/11/30 23:47
I booked a flight and car rental with Hopper and once I got to my destination the problems began. First issue I came across was with the car rental. I was charged twice and I’ve been contacting customer service and different people keep contacting me with no resolution. As fast as hopper is to take customers money they are not as fast to refund us back. My second issue is I booked my flight to come back on. Sunday Early morning when I was to also return the car and they mixed my flight up. I had to buy another ticket coming out of pocket yet again, and guess what? Hopper has yet to help me and refund me. This is my last time using hopper unfortunately. I will continue to move forward and fight for my refunds. This is unacceptable and disappointing. Be aware when using hopper.
The greatest
by Uniquetasha88 on 2021/11/30 23:43
Awesome app I use nothing but this.
Great Hopper
by MichM07 on 2021/11/30 23:26
Great tool to find the best rate flight and stays
Thank you!
by makeup rehab on 2021/11/30 22:50
Great savings!
Hidden Fees
by Hellish Mermaid on 2021/11/30 21:43
Wish I could give this -5. It makes you think you’re getting a deal until you look at the fine print and the astronomical hidden fees. I booked a hotel cheaper in person than i did this horrible app. Just, don’t waste your time.
Love traveling
by Workeronroad on 2021/11/30 21:14
Hopper is a great way to get great prices for travels In advance
Hopper travel app
by Giftxpedia on 2021/11/30 21:04
Hopper provides great price on flight. Love it. Definitely use it again
Predication was bad
by sbridabc on 2021/11/30 18:41
It told me to wait for two weeks for a better deal that could save me $150 but the price dipped once and than climbed higher. Wish it told me to buy rather than wait when it first dipped rather than telling me to wait.
Christy
by Going Frugal on 2021/11/30 18:36
Love the app. Watch back-end “additional costs” which add to the low price on display. Love the updates on airfare.
Too many useless notifications
by SomeReviewer1 on 2021/11/30 17:59
The number and frequency of useless notifications this app sends is too much. Every time I watch a flight ticket price, I get more notifications about hotel prices in the destination city - something I never even searched for. And there's no way to block that.
Flights
by Miss. Harris on 2021/11/30 16:24
This site is very confusing.
The Best!
by Bellereload on 2021/11/30 15:54
Hopper is the best app for booking flights renting cars and hotels!
Found the Best Deals Here
by Priscilla_RN on 2021/11/30 14:27
My husband told me about the Hopper app and when I did a price comparison with Priceline and Expedia, there was no comparison. I don’t know how you do it, but I’m forever thankful that you do! Thank you!
Don't use this app
by Frankie D Vee on 2021/11/30 13:11
I used the Hopper app to make my reservation, and I called ahead to verify; when I arrived at the hotel, there was no one at the front desk, and it wasn't until I reached out to the main number that someone came from the back to assist me. The receptionist was helpful but unfamiliar with third-party apps. He said I needed to pay for the room and security deposit; I told him that the rental was already paid and gave him my confirmation. After speaking with his manager, they told me that the amount I had already paid was for a booking fee and that it didn't cover the rental. I showed them the app and what it said when I booked it but couldn't get the Manager to agree. My reservation is L77DFKPXLFZW.
Install!
by yvetteivette on 2021/11/30 12:33
I always book my flights through Hopper! Very awesome deals! S/O to the “freeze” option.
Hopper Hype is right on.
by kt traveler on 2021/11/30 12:23
Great app to help find the best deals on flights, hotels and car rentals.
Hopper
by tlanae22 on 2021/11/30 12:18
One of the most useful apps I have! Love it...
Hopper is awesome!
by yousuk69 on 2021/11/30 11:47
I am so happy I found this app!
Business Owner, I tell everybody about this app! All of my clients
by Vegas boobs on 2021/11/30 07:58
I
Got a great rate!
by JoeH0 on 2021/11/30 05:38
Better than Expedia.
Flights
by pinit0 on 2021/11/30 04:53
I buy all my tickets with this app is easy to use and finds me good deals
Hopper is pretty cool.
by Pawh_ on 2021/11/30 02:49
It’s a great app that usually has pretty low tickets and rental cars.
Updated review - Response during COVID19
by qja2018 on 2020/03/29 01:20
Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me.
Hopper is not on my good side
by Kreese17 on 2019/10/20 19:49
I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.
No customer service
by allie28282 on 2021/01/05 13:02
So I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request.
Refund for Same day cancellation
by bamhfavs on 2021/09/22 18:50
I waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it.
$0 Change is a Terrible Scam!
by StarDez1025 on 2020/10/17 03:31
This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline.
Unreliable Service
by Caio.S.Marinho on 2019/11/05 16:59
Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.
First and Last time Using
by 30_Over_Par on 2020/04/01 13:34
Purchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person.
Giant Scam!
by Traveller813 on 2019/11/24 14:13
Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway.
They removed entire record of my airline credit!!
by Maitraye Das on 2021/08/27 03:38
I booked a trip from Chicago to Alberta last year using hopper for two people, but the flights got canceled due to COVID-19. Hopper sent us an email that our deposit can be used as travel credits whenever we’re ready to book another trip. Our trip was a combination of 2 airlines: United Airlines for our outbound, and American Airlines on our return. On March 16, after several frustrating emails and messages back and forth, we could use our United Airlines credit to book a flight from OHare to Kahului. Even for that, we had to agree to book a flight for a much higher price that what was shown on their app. We still have our American Airlines credit left to be used. The last message I received from Hopper confirmed this, saying: "I would also like to confirm with you that your American Airlines credit is still open under the same booking confirmation ####" I now want to book a flight using my American Airlines credit. But, there is no record for this credit anymore on the Hopper app. In fact , there is no record of our six letter record locator on the American Airlines website either! Hopper has completely removed my American Airlines credit and replaced our the previous reservation information with info about our flight to Kahului. This is a so frustrating, and at this point we’re worried if hopper will ever give us our travel credit back. This is a completely dishonest business!
Turned into a scam the moment a crisis hit
by kyhales on 2020/04/08 05:03
Flight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law.
Customer Service
by K_G_Tori on 2020/03/30 01:33
After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***
Terrible Company
by Disgruntled Customer1993 on 2020/06/04 01:59
Hopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do.
Price Freeze is great but...
by labtechtwo on 2020/02/07 01:57
I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs.
Do not download
by mildelacruz on 2021/07/22 04:08
I am very skeptical of downloading airplane apps, but I finally gave in and downloaded this one because it had good reviews. As someone who loves to travel, I was excited to find an app I could start using to find cheaper airline tickets. I ended up finding tickets to Barcelona at $600 and saw that I was able to price freeze this trip. Since it was a Wednesday, and I was waiting for my bonus + check, I decided to use this option so I could just pay for the tickets on Friday. Of course when Friday came around, the tickets were at $900. DO NOT LET THEM TRICK YOU INTO THIS PRICE FREEZE SCAM. I looked on Google flights and the tickets were still at $600 but on the app, it no longer was giving me that option. It was only showing me the tickets over $900. And the best part was - my price freeze was useless. They only covered it, if it went over $100. In total, with the “price freeze” I was going to have to pay $800 for tickets that I originally found for $600. This was upsetting and I contacted customer support for them to tell me that I couldn’t get a refund and that there was nothing they could do at all. I lost $80 to this stupid app. It’s just $80 but it’s the principle. I doubt they ever let people know if tickets decrease. Do not download this app. Stick to google flights, you get better deals on there and it makes you book directly through the airline not these idiotic third party apps that scam you.
Extremely disappointed, completely unhelpful
by Chickylover13 on 2021/06/30 21:23
I will never be using this app again. I don’t like to be *that* Karen type but this was so unacceptable and cost me nearly $600. I had booked a flight last year which I ended up needing to cancel because of Covid restrictions. Which was no big deal because I received a travel credit for future use. Come this time when I went to use my travel credit, it wasn’t appearing in the app like the Help section said it should. So I sent a customer service message to Hopper asking for assistance. It was a week later and there was no response. Messaged again, still no response. Ended up basically forced to book immediately because the flight day/times were rapidly filling up. So I booked and once again messaged Hopper asking to apply the credit to my recent purchase. NOW they finally answered and said sorry but it was too late to apply the credit since I had already booked the flight. I responded by saying that I had messaged them several times prior to booking and requested help, which was never provided. They conveniently waited to reply until after I had booked the flight and “couldn’t” apply the credit. Needless to say I’m pretty angry, this flight became several hundred dollars more expensive than it needed to be. And I don’t even know if I’ll ever use the travel credit because I rarely travel by plane. Zero stars for customer service. What a money scam.
DO NOT USE
by Elizabeth123009 on 2020/07/04 00:01
This is my first time making a review because usually I am a pretty easygoing person but Hopper has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, Hopper was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because Hopper told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding Hopper to anything, and it is Hopper who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from Hopper has been ZERO help. If someone from Hopper reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on the app. I am fed up and will never use this app again. Do not waste your time with this app, it’s not worth it!
Please Fix the Notification Spam
by Sarahhh N on 2021/11/19 03:37
Hopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app.
More cons than pros
by yearly family flyer on 2020/02/21 00:55
I am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group).
The last time I buy through hopper.
by Abz12321 on 2021/03/24 10:22
Ive sent in a request 4days ago about a refund with no response yet. I’ve booked 8+ flights with hopper. This is the first time I use the Price Freeze option. It’s seems very simple when your purchasing but when you’re about to use it, you realized it’s a complicated process if there are no seats available for the flight you originally wanted. With time running out and not wanting to lose my deposit, I tried to book the flight but I kept receiving a message saying the flight is no longer available. I tried multiple times and it gave me the same message so I went to book another flight with a different return.. come to realize the app double booked me. It booked the flight the was supposedly unavailable. I submitted a request to cancel the booking and they told me I had to reach out to the airline to cancel the double booking so they could process the refund. So that’s what I did and I have yet to get a response. It’s very frustrating during this time.... Now I’m out $121 and waiting to see if I will get my hard earned money back. This will be the last time I buy through hopper. *I’ve seen the responses hopper gives to reviews here, they are very generic and advising to reach out to customer service when most people have done that BEFORE coming here to write a review and are obviously are not satisfied with their customer service.
Don’t buy flights off here big rip off
by VAjitas0304 on 2021/02/10 23:50
I purchased a flight in December for my birthday trip pre-covid and had to cancel due to COVID-19. I have about $400 in travel credit that has not yet been reimbursed or been able to apply towards a new trip. If you utilized the “contact us” you will only receive automated messages and a message that says you just wait at least 15 business days to hear back to which I haven’t heard back from. Apparently if you repeat claims it makes the process longer so you cannot re-file complaints to get quicker service. I filed a report and was informed I would receive a response within 24-hrs, that was over a week ago. Great for tracking flights however DO NOT PURCHASE FLIGHTS THROUGH HERE, they do not want you to get your money/travel credits. This flight was in December, its February and I still have not received any assistance nor spoken to an actual person. It’s a red flag they do not have any phone number just an email and the chat within the app for assistance which only gives you automated messages. They do not care about their customers. Just track your flights with google flights and purchase elsewhere! Edited: my confirmation is WBHDNE and it is over two weeks since I wrote this review and I finally got a response asking to update w the Hopper confirmation on the review, yet still have yet to hear from any customer service directly
Worst Booking App I’ve Ever Used
by Jay_Karter on 2020/12/13 14:59
Their customer service is all but non existent. We had a problem with our hotel, 6hrs from home. So, we canceled our reservation via the hotel due to the issues at hand. No issues there. But here’s where things got a bit frustrating. The hotel told me the refund would be through hopper. Well, as soon as we messaged the live support line and told them what was going on, the only thing we were told was that we’d receive a refund shortly and the reservation was taken off of my account. So we waited... and waited... and waited. Still nothing. We told the customer service rep that we needed an immediate refund in order to book another room due to COVID, 99% of hotels in our area aren’t accepting cash. Unfortunately booking via hopper left me with $30 on my debit card. So we weren’t able to get a hotel, had to sleep in our car at a truck stop (I have a 6mo baby) and now because of their broken app and website, I have no way to get into contact with customer support because the only way you can talk to someone is if you have a reservation booked. It’s ridiculous and I’ll never use the app again. Tons of booking apps out there that offer the same hotels for less. Seen an ad for this on Facebook that claimed it had the lowest rates for last minute bookings. I’d rather pay an extra $100 for a room than to book through this trash ever again.
If I could give this app zero stars I would
by SanchezJ25 on 2021/03/26 00:09
This app is absolutely horrible, do not download. I purchased some tickets through Hopper prior to the pandemic. I paid extra to have cancellation insurance with the promise that I would at least be receiving 80% of my money back. I am still fighting to get my money back and there is no number to call or email address to contact. Customer service is horrible, the only way to reach them is through a chat and they never get back to you. My friends/family had told me really great things about this app so I was excited to try it out. It’s safe to say none of us will be using it ever again. Truly disappointed and frustrated at the loss of my money. Update: Hopper reached out to me through my previous review stating they wanted to help but somehow that review got deleted so i’m reposting again. They never refunded me for multiple flights. I received an email from Hopper stating I would be receiving a credit from Alitalia for flight (HSKHCC- Hopper | HBQSBD- Alitalia) and I was never contacted by Hopper or the airline with a voucher. Additionally, my flight (KAOEOL- Hopper | Q2ZJQH- TAP Airline) was cancelled by the airline and I never received a refund. Lastly, I purchased a flight and its cancellation insurance (Z-L1G4JJFJC - Hopper | H13R6Y- Ryanair) which I had to cancel and never received a refund for that either. If Hopper needs any additional information they can email me.
Not sure what happened to my original review
by Rain9947 on 2020/04/23 13:17
I submitted a review with my story. Long story short hopper cancelled my flight then told me in the email any further questions call the airline directly. Well I tried and it’s impossible right now you COVID 19 to get through. Hopper did not tell me if I would be getting a refund with them or a credit with the then or or the airline ? I also opted for the “cancel for any reason “ and since the airline cancelled not me I wanted to know if I would be getting a refund. It’s impossible to reach them. Self help link after self help link going no no where fast. Chat box doesn’t work going on 19hrs with message not seen. It’s a joke.... I’ve never seen such poor customer service in my life. It’s should not be this difficult to ask a simple question. Also reading through the reviews today I notice they always have a generic response of sorry for the inconvenience or some crap and then say feel free to reach out to support. OKAY ! HOW ?? Tell me how ? Not submit a form or message the chat box tell me an email and official email or a phone number and I’m sure all these people on here would gladly contact customer support, but they never state how. Really unfortunate. Good concept for an app poor follow through on their end. It’s terrible just don’t use it. Pay the extra buck for less hassle and better guarantee.
Convenient but poor costumer service
by Cpkhost on 2020/12/18 01:42
I reallyyyy liked using this app until I needed to contact someone. They do not have a phone line. You have to “send in a request” and wait and hope that someone reaches out to you within the 24 hour time frame that is given to you. This not only has caused some anxiety, but uncertainty. I had $400 worth of travel credit I wanted to use for trip I need to take in a couple of weeks. I had to “ send in a request “ in order to use my travel credit . 48 hours later still haven’t heard from anyone. Not sure how COVID could impact this when less people are flying. Very upsetting. Contacted the airline I bought tickets for and was informed I’d be charged $50 per person in order to transfer the credit which I understand but who knows how long it would take for them to reach a Hopper representative. That would be an extra $200 for my family. I did end up sending an additional request after the 24 hour mark and was Informed this would only delay my response time with a representative. Due to the uncertainty , slow responses, and lack of a phone line, I do not believe I will use Hopper again. This is the second time I have had a hard time contacting someone for flights and I’m not sure it’s something I’m willing to go through again. I will reconsider if these things change.
Good App
by nkilstofte on 2021/10/30 02:22
I’ve used Hopper for all my flights (and some hotels) this past year and I’ve never had any issue with it. It’s been great, I’ve found great deals, all has been well. Recently though, I had to change a flight and was a little frustrated initially going about it. The Hopper app said I needed to contact the airline and the airline said I needed to change it through the app. My ticket had a $0 flight change feature so I was a little flustered when the airline said it would be $50 to change my flight. Finding any contact information to speak with someone from Hopper was almost impossible BUT, I sent an email through the app to see what my flight cancellation options were and was in contact with someone through email almost immediately. They were so helpful! I explained that I was looking to change my flight instead of cancel it and even asked for prices on two possible dates to change it to, and they delivered. I paid a total of $0.98 difference in my ticket and got the change processed almost immediately. I’m really pleased with the Hopper app and I will continue to be a loyal customer for a long time.
Completely garbage customer service and deceiving advertising tactics
by Dipen26 on 2021/10/11 00:00
I don't know how this app has 4.8 stars, but from my personal experience, their customer service is garbage. You don't have any way to talk to someone over the phone. Now They offer a price freeze, but when you are placing it the first time, it will not tell you that the price may increase, and your max discount is only $100. When you try to pay for the trip after the freeze, it will increase cost, I understand that the airline's industry fluctuates, but in my case, they never showed any message regarding this policy. It took me few hours to reach out to CS via chat because if you haven't booked your tickets, you don't have an option to contact. When I put a freeze on fare for 30 days, customer service tells me my freeze is expired, which is why I have to pay the total price. I put that freeze day prior. If you don't believe me, google Hopper reviews online, and you'll see what I am talking about their service. What is the reason to put freeze? Because I will be going to get that ticket, and I want them to hold it, but in my case, they changed their price and wanted me to pay $600 more for the trip. Update: Which customer service are you referring to contact, the one which is impossible to reach out, and even if I want to How??
Hopper is a scam.
by Customer63628 on 2020/10/12 22:21
I don’t understand how this app is still offered on the App Store. Hopper has zero customer support. Any issues with flights that may arise you will have to deal with yourself. I purchased flights for June 2020, these flights were canceled due to the Covid-19 pandemic. I reached out to the airline which assured me I would be refunded for the flight. However, my tickets were purchased through a third party (Hopper) so all refunds would be sent to Hopper before reaching the ultimate customer. I attempted reaching out to Hopper over 20 times to get an understanding of my situation and to report technical issues within the app which wouldn’t allow me to properly request a cancellation (as asked of Hopper through their poorly explained customer service forums). I received multiple automated responses to my support requests. None of these responses even addressed the issue at hand. It has been five months since I attempted to receive some sort of support. I continuously reached out for support during this time. To this day no one has addressed my issue. Personally I have lost all hope that Hopper will do what is right. I write this review in hopes that no one will use this app ever again. I have heard of many similar situations. I also hope the Apple takes some time to investigate and remove this scam from their App Store.
Starting to feel scammed...
by smlazaro on 2020/12/23 18:13
I bought 4 plane tickets for American Airlines before COVID-19 was as widespread as it is WITH insurance. We ended up cancelling the trip directly through AA’s site about a month before the trip was supposed to take place in September and they issued travel credits. Well when I look on the Hopper app it just states our flight was modified, not cancelled, so it is not showing that we have flight credits. I tried using the flight credit directly through AA and they said I needed to book through Hopper, which is a problem because they are not showing the flight credits. I have submitted 2 separate customer service requests to have this issue resolved in the past month and have only received generic responses stating they would get back to me. I want to give them the benefit of the doubt, because I’m sure they have a ton of requests because of the pandemic, but after reading other reviews with similar problems, I’m starting to believe I will never receive my travel credits or get my money back...Hopper, this sketchy customer service system you are using is NOT working. I will never use this app to book travel again if this is how you conduct business and steal people’s money. If I don’t hear from someone within the next month I will be contacting my lawyer to escalate this complaint.
All reviews are fake
by Galina Ezh on 2021/10/02 16:23
Guys, I have been with Hopper almost from the day 1. But now I literally payed 1200$ out of my pocket for their mistake. I used them to make my life easier, but they make it just worse. All the prices they provided - expect to add 25$ on top for VIP support, or you never will get respond until 3 -4 days later. They don’t have a call center, only way to communicate is email. So if you need to make changes - only prays can help you. So, what happened to me I got sick with Covid, and asked for refund my tickets ( month before a flight) - nope. Next thing I got tickets for my mother, but she made a mistake with dates we only find out a day before flight - Hopper never responded until later (10pm) when all tickets where sold out. But I tried to call Alaska ( company i was flight with) they said they could have change a flight, but since I booked with Hopper - they can not do anything. So, this is not the end, when I finally got a respond they said - yeah, we will reschedule a flight but no refund or any flight credits could not be provided…. So I am taking this to a court, this company cased me a lot of money, time and stress. This is extremely sad, since I was a member for over 5 years, and all my flights I booked through them. Not anymore. Please safe your money and just get it directly from company.
Unable to contact and unreliable service
by upsettispaghetti24 on 2020/11/24 18:11
Hopper is a third party flight booking app. I booked a flight through them on JetBlue. JetBlue recently changed a flight on me, and I was not notified of this by Hopper. When I called JetBlue to change this flight to a time I could make, they informed me that JetBlue outsourced their ticket sales to third party companies and those third party companies are responsible for managing and contacting me regarding any information on the flight. The only way for me to change my flight would be through Hopper or I would have to pay a $50 transfer fee in order for JetBlue to manage the booking. Hopper has no customer service number and you can only contact them through the app. I contacted the with this method and it said they would get back to me in 24hours. They reached out to me and told me that they could change the flight but I received no confirmation email and they had not changed my flight after 8 hours. Since the flight was originally rescheduled for the next day, I had to pay the transfer fee with JetBlue in order to not miss my flight. Hopper has not refunded me for this and will not respond to any means of contact now. The person's name who I spoke to at Hopper with was Dona and I have screenshots of our conversation as I cannot get back to the text chain in app.
Horrible app
by Leeantie on 2021/07/22 17:48
One star is too much for this review. The app has multiple bugs, and customer service doesn’t seem to care. I was trying to book a hotel a few weeks ago, and I used the “pet friendly” filter to book a hotel. I called the hotel to confirm the booking from Hopper and it turns out they are not pet friendly so I had to cancel the reservation and find another hotel. Thanks Hopper! Today I tried to book a flight and I couldn’t past the option to add insurance. Even if I selected the option to add insurance, I still couldn’t move forward. I called the only customer service number I could find online (the app or website doesn’t have contact information to customer service lol) and I was greeted by someone who probably didn’t even work for Hopper because they told me the app was down but couldn’t verify that they were with Hopper. How can a company not provide their customers with any numbers or emails to customer service? The website says you can talk to customer service after you book something, but what happens when you can’t even book something because the mobile app is complete trash? Hopper is probably the worst app I have ever used and I would recommend to save the time and just book through a legitimate airline or hotel instead.
Glitchy app, zero customer service
by kelsey lr on 2020/01/14 19:46
I hope I'll be pleased enough to change this rating when I actually book something, but beware the fact that they have absolutely NO customer service whatsoever. The only option is the "chat" feature which is basically the equivalent of sending an email and waiting for someone to get around to it. The problem is that I can't even use this one avenue they have because it's only accesible AFTER booking which is just ridiculous to me. I downloaded this app to 'watch' a specific hotel that I really like and want to visit when prices are low. Of course it is the only one in the app that the 'watch' button is broken and can't be used. My app is up to date, I've tried force closing and reopening as well as deleting/redownloading the app, and it simply does not work no matter what I do. I feel bad for the hotel and potential loss of business there as well. I will likely continue using Hopper for the time being to see what it's like when actually booking, but will NEVER use it for big/expensive trips as the customer service is so blatantly lacking. Way way too much risk there. Make sure you read the negative reviews and know what you're getting yourself into. If I weren't so broke I'd ditch this app altogether, so fingers crossed!
Price freeze con
by DCM3000 on 2021/12/01 00:33
I think I should explain how terrible price freeze is. It sounds like a great idea - everyone has been burned by the greedy airlines changing prices on a whim. The implementation is useless. They don’t freeze your price for 2 weeks (as they imply) they just charge you money to insure you against a price rise. I.e. they charge you a $60 deposit and pay up to $100 if the price rises. They DON’T freeze the price if it goes up more than that - you are on the hook for the extra. Transatlantic flights go up and down hundreds in the course of a day so $100 insurance might as well not exist. It definitely should not be called “price freeze” as it does nothing of the sort. The other thing is the “Carrot Cash”. It is useless. Some of it can be used on hotels, some of it can be used in flights - there is no way of telling which. My account has $1400 carrot cash and I can’t use it on either. Ask for a cash refund if something goes wrong - do not accept carrot cash. Overall, I feel like the app is deliberately misleading in its approach. The benefits it claims are nowhere near as beneficial as they imply. If you can get a good deal on hopper, just buy the flight - don’t mess around with anything else. I will delete it as soon as I can figure out what I’m allowed to spend my carrot cash on.
They steal from you
by sharielynn on 2021/04/04 16:46
My family and I, last year, we’re planning to go to Brazil to visit a family friend. However the pandemic hit and our flight was cancelled. My father in law tried and tried to get a hold of hopper but they only have a email to contact them and it took multiple emails for them to reply. When they finally did they blamed the airline and told us to try to get our money back from them. We went back and forth from hopper to the airline and finally got a credit from hopper. But! It was only a year credit! A year has passed and the pandemic is still a serious problem! They did extend the credit till the end of this year but when we went to get tickets we had such a huge problem trying to find tickets where we didn’t have to pay an extra 800$ more per person!! AND hopper would not let us use my sister in laws credit for someone else ( my sister in law is on a religious mission and literally can’t go with us cause she doesn’t get back till next June!)! My husband had lost his job, we both are in school and had so much on our plate and hopper was very very horrible to us and still is! All they care about it keeping our money instead of doing what’s right! Do not use this app because when it comes down to it, they don’t care about you!
Do not trust this app!!
by Thaddeus W. on 2021/02/24 16:45
I was introduced to Hopper by mother who lives abroad. The app was giving her some issues with the price freeze option, so I tried it on my end and it worked. We used the price freeze option when purchasing a flight from GDL to DTW. When I went back to purchase the ticket a day before my price freeze was to expire, I got an error message which I thought was due to the type of card I was using. However, after three different cards I kept getting the same error message shown below. I followed the link on the error message to communicate this issue with a customer care representative, but after leaving a message (there is absolutely no way to contact someone over the phone) I have not received a response. I checked my bank accounts and see that there are pending charges on all three cards for the same flight. I went to United Airlines website to purchase the ticket and it was only $30 more than what Hopper was offering over a week ago. The good think here is that since my booking was never confirmed, I do not have to try and get a refund from Hopper, I will report it to my credit card companies as fraud. I could only imagine how difficult/impossible it would be to try and get a refund or cancel my flight with this organization.
A scam! They will try and steal your money
by Hydra Haired on 2020/09/25 19:26
I booked a flight in February then corona happened and I didn’t want to cancel my flight until I absolutely had to in the hope traveling would resume but it didn’t so I cancelled my flight in May before the deadline to cancel so I could still get a refund or an extended ticket days later I get an email from hopper saying the airline cancelled my flight anyway. It’s been almost 6 months mind you it says it could take up to 90 days but it’s been way over 90 days now and I still haven’t received my refund or any communication from hopper on the status of my flight I get that they’re busy with so many flights that had to get cancelled but really 6 months? Double what they said it would take? they don’t answer the contact chat because I’ve been messaging them everyday for weeks now and they have no telephone number to talk to so I called the airline directly and they say they never even got a refund request from hopper! It’s a corporation that’s taking advantage of a pandemic and people’s situation to keep the money from themselves. Save yourself the giant headache and take the time to look for cheap tickets on your own because they’re listed the same price on the airlines websites anyway... the worst app ever never doing this again!!!!
Prices not updated
by CSCP1972 on 2018/02/16 21:40
I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!
Terrible Customer Service
by tsutexan03 on 2021/06/16 13:20
I had a flight cancel in April 2020 (for obvious reasons) so I supposedly had a flight credit but couldn’t find information anywhere on how to claim it. I reached out to support and was able to confirm I did have a credit but would have to go through their ticketing team to rebook (no big deal). I gave them the Dates I was looking for and got a response that they could book the flight for an additional $392 dollars after my credit….the flight was under $300 on the app without any kind of discount! Why was I being offered a $500 flight that still cost more after my credit? Their response was if I gave the exact flight details they would be happy to accommodate, so I decided it would be better to book a one way and fly back and my own terms. Sent an email with the exact flight and cost in their app…no response…2 days later American Airlines has a round trip for $215 so I just book it and tell Hopper forget it, I get an automated email saying no one is going to get my email and I need to submit a new request. I hate to lose that money but it isn’t worth my time and energy to get the run around, but I also know this is exactly what they want; for you to give up and they get the profit. I’ll never book with them again.
Confusing/Misleading No Notifications Price Freeze Trips Almost Sold Out or No Longer Avail.
by nomoreF21 on 2021/10/24 13:32
Definitely wouldn’t use Hopper again I created a Price Freeze trip that I thought was locked in and watched it each day until one day it was no longer avail. bc one of the flights was sold out??? So I cancelled got refunded after a few stressed emails and a few days of trying to obtain customer support ...then I went ahead and booked a one way right away bc it said only 2 tixs left on the direct airlines site ...so know I have a one way through Hopper so they still got my business which I didn’t want to but it was a bit less due to carrot cash. My advice if I book a price freeze trip ck how many tickets are left on the direct airlines site bc if any leg of the trip sells out it renders the Hopper price freeze trip unavail. and Hopper doesn’t provide a countdown on tixs. or a warning notification that it’s almost sold out. They need to incorporate a feature on the site or app that gives customers a heads up that their price freeze trip is about to be unavail. bc one of the flights is about to sell out so we have a heads up n can book asap!!! And I should get a free trip for suggesting this addition to the algorithm...or a job offer 😂 throw me some more carrots at least 👍
Do not book through this app
by steohau on 2021/06/04 22:12
So I kept seeing advertisements for this app through my Instagram Facebook and some of the hotels look amazing. So I finally downloaded the app and booked a hotel about four days in advance from the date. I received a confirmation email so I thought everything was good to go. Once I get to the hotel which is about a 6 Hour Dr. for me because my son has a huge soccer tournament which we are representing the state of Florida so as you can imagine most hotels are completely booked out. The hotel cannot find my reservation Hopper does not have a number to contact you have to go through the app and speak to an agent which will take about 45 minutes to get to you respond to you and once they do respond it’s a natural 10 minutes after each time you write them. I gave them the hotel phone number just to try to make things easier and told him to please call to straighten this out and they said they were calling the receptionist had the phone right Next to her so no one ever called. So the receptionist felt so bad they just sauntered off the price and we had to just booked straight through the hotel because there was last minute cancellations. And now Hopper says they will try their best to give me a refund and apologized.
Horrible customer service
by dcaillouette on 2020/04/13 22:55
I downloaded this app because I heard many social media influencers rave about it. But I’m sure that’s just it. A paid review because the app does not meet any expectations. I purchased a round trip ticket a couple months in advance. It was cancelled a month before my departure date due to the Covid-19. Understandable and I wasn’t upset, except that I received multiple emails regarding the cancelled flight but no information on a refund. The app said it was experiencing high volume and to wait until a date closer to your original departure date to ask questions. I began messaging them a week or so after my flight was cancelled and continued doing so once a week every week until the day of my flight. Nobody ever got back to me nor did I receive a refund. I am incredibly disappointed that they would cancel my flight and refuse to respond to any messages. I had to call my credit card company and dispute the charges since I never received what I paid for. I do not recommend using this service as they are clearly unreliable and unprofessional. They don’t even provide a help center phone number to call. Only automated message chats. So disappointing. This company should get the hint and learn to provide actual customer service.
Useless carrot cash is a joke!
by C.Medley on 2021/10/31 18:27
So first off if you are searching for a hotel the area is way too big they need filters to keep it in the local that you want to search, it shouldn’t show options that are over an hour away, unless you broaden your search, that is very misleading! Second I had a hotel booked that was non-smoking which is a default, which I like, because unless you smoke no one should be in a Smokey room because gross! Anyway I got a room and it was supposed to be non-smoking and check im at 3p, the place offered smoking only…at the time of check in…I was tired so I wanted to check in so I said I would take it but I wasn’t happy because that’s not what I paid for so the manager declined the room! So when I went to get a refund because this was canceled by the hotel manager they told me it was non-refundable! I said yes it is, because I did not cancel it! After a intense chat, they fixed it and refunded the money but they didn’t want to…they tried to give me carrot cash for all the time that I waited for them to fix the issue…the carrot cash is useless! It was $10 it wouldn’t even apply to the next booking! Done keep your stupid carrot cash and hop on that!
I won’t use this app again
by sftye on 2021/11/18 09:34
I did a price freeze and when I went back in two days later to complete the payment the app kept having technical issues, right when I would get to the payment screen. When it finally got to the pet where you swipe to pay I just so happened to check the individual charges and multiple times this company site attempted to add charges for extended coverage etc, to my fees even when I selected no for all of them. I decided to screen record my check out process which I had to attempt numerous times, I had no choice but to try and follow through otherwise I would have to forfeit my 71 dollar deposit. Luckily I took multiple screen record videos showing three separate times where the app added charges I specifically declined, or changed the final price to where my 71 dollar deposit did not reflect. I finally was able to get the app to match what was the correct charge and then proceeded to pay. I STRONGLY encourage anyone using the app to check your individual charges at check out before finalizing payment. This system and company takes too many liberties, it’s not worth “saving” a few dollars if you ultimately face being scammed and/or charged overall with extra and excessive fees.
charged me for a cancelled flight and no customer service to contact
by JSchmurk on 2021/11/10 01:45
I picked flights and put in payment info and was told my flights didn't have enough seats and that I was to pick another flight. I went to pick new flights and didn't like the ones the app was showing. So I backed out of the app and closed it down and went to another app and tried to purchase flights on that app. My credit card was declined as Hopper had a pending charge. I then checked my email and received an email from the airline my flights with no seats were on and logged into the airline site only to have them tell me the flight was cancelled. I never received a confirmation email from Hopper either. So I go back into Hopper to get a hold of customer support only to find the only way to contact them is through your booking. Well, I have no booking or trips shown. So there is no way to contact customer support. I have now purchased an unpicked and cancelled flight and no way to get any help from Hopper. I'm filing a dispute with my credit card company for this purchase. I never picked my flights! I would NOT recommend booking anything through Hopper. This was for a trip for my daughter and I for her senior year and now I don't know how I'll afford different tickets.
No Refund after I paid extra for the insurance
by NJaws96 on 2021/10/18 13:57
I used Hopper for the last 6 years of my life. Every flight I went on, was through their app. Not going to lie. Easy to use. Generally cheap flights. All of my flights were flawless. However, The first time I had a cancelled flight and PAID FOR THE REFUND INSURANCE, I emailed their support team. Their support team was very responsive (answering in 30 minutes or so). However, they asked to see proof of my cancellation. Once, I sent them the proof, silence. Not one email back. I then emailed them 4-5 times asking for an update on my refund. No response. I then brought it to Twitter, they responded. Once I showed them the proof. Silence. They are a two faced company that will act as if they are trying their best to make things right, however, it’s now been 2.5 months since my cancelled flight and still no response or money refunded. I have now started using Skiplagged for my flights and it has been a way better experience so far. Anyone that I can save from this problem, I will be happy! I then was asked for my email to look up my account 3 different times, which leads me to think it’s just a robot on the back end of their customer support. I can’t believe this experience just to get $120 back. Unbelievable.
NON-EXISTENT CUSTOMER SERVICE
by Chimmyuwus on 2020/05/13 14:45
There is NO WAY of contacting them. No email, no phone number, and no “live chat” once your reservation has been cancelled. I booked a non-refundable hotel reservation back in February for June, but had to cancel because of COVID. I messaged them through the live chat asking if a refund was possible due to the special circumstances. It took them 2 days for a bot to respond with a link to a special covid form to fill out, stating that they would do their best to obtain a refund. Fine. I filled out the form, but never got confirmation that it had been sent/received. A week later I got an email saying that my reservation had been cancelled, but it doesn’t say if they’re still working on a refund or if the hotel denied it (which I doubt bc the hotel’s website clearly states that they’re issuing refunds to ALL reservations cancelled due to covid). I tried to contact them again through the app but my now cancelled booking has completely disappeared, meaning that I have NO WAY to access the live chat. The live chat can ONLY be accessed through an active booking. DO NOT USE! Even their responses to bad reviews are automated and don’t provide ways of contact. Their Twitter feed is also full of angry customers and they don’t reply there either. I REPEAT, DO NOT USE!
Doesn’t work as explained
by Sister Maria Jose on 2021/07/25 01:45
I payed to freeze a flight. A few days later, when I was ready to buy the flight, according to the app, the frozen flight prize had sky rocketed. However, when I searched for the same flight with the app, the app itself said it had dropped $50. So either something doesn’t work properly or it’s all just words. Additionally, in the final page right when you are ready to pay, the app automatically adds a tip and a VIP service that adds $60 to the trip without asking you about it upfront. You have to scroll down more than just a little to find this out. If you don’t, they’ll stab you with a payment of $60 extra… In addition to these 2 big problems, when you freeze a flight the app says “you have $… to be used in a flight”, making it sound as if you could use these money to buy any flight as long as you keep dates; this is not true, you can only use it for the flight that you froze, the app should be clearer with this. Lastly, the app doesn’t tell you anywhere either how much it will pay if the flight goes up; you only find this out after they tell you that the prize has sky-rocketed - which wasn’t true either… and it’s only $100… so not sure this app is worth it.
DONT BOOK THROUGH HOPPER - THEY DO NOT HAVE ANY SUPPORT FOR THEIR CONSUMERS
by Shawn Bethea on 2019/05/25 21:52
WARNING: Do not book through hopper. I would encourage you to follow the deals and book through the airline directly. Hopper offers no support for their consumers and places blame on the airline after booking. They do not do anything for the customer and instead make excuses for why they cannot help while continuing to pressure you to book again through their unreliable app. When I called for a refund or change in my flight, the rep stated she could not do either but could assist me with booking another flight through Hopper (of course). She then stated Hopper does not profit from anything consumers do, I then asked if Hopper was a nonprofit, to which she confirmed. Which is CLEARLY untrue. I asked to speak with a different representative multiple times , the rep continued to place me on long holds and return stating the same things she did before instead of just transferring me. After over an hour of the same process, she hung up on me. I’ve tweeted, messaged, Instagram’d this company and they continue to ignore me. They are the worst kind of company and the worst kind of people. I highly encourage you to do your research and book on your own. This is a trashy company with no kind of value for their customers.
Soooo many hidden fees
by Florida_FastLane on 2021/11/24 18:04
So I had a reservation at a Holiday Inn Express & Suites in Ocoee (West Orlando) Florida. I had originally booked for Sunday to Tuesday but decided to stay another night, checking out on Wednesday. My FIRST time ever trying hopper & I’m good, I’ll be booking w/ Hotwire like I usually do from now on… First hopper showed me a rate of $93/ night + taxes & fees the total was shown as $112 AFTER taxes & fees but my card was charged $128 (including an added fee for VIP support which I’d never requested to include but, thanks to THEIR mess up ended up becoming necessary) & then they add a $5 tip for the app which I’m not in agreement with & finally there’s a random $9 charge for I don’t even know what…then there was some sort of issue/miscommunication with whatever card number hopper was suppose to send IHG for my room payment so I had to deal w/ the front desk harassing me for payment After I got in the app to use the VIP support that I’d paid for that issue was resolved rather quickly however the front desk still called me again after the fact to come down & pay a $3.22 charge for state taxes. So many pending charges on my card right now I have no idea what’s going through or not & honestly mostly no clue what it’s for but I guess they got me. Never again tho
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