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Keyword Volume Hits KEI Rank
air fare
131
3
hopper hotel
2.4 K
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flight hopper
433
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airfare deals
0.00
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the hooper
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1
the hopper
36.18
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hopper travel
0.00
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hoppr app
0.00
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hopper app
40.85
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Search Visibility
App name
Hopper - Flight & Hotel Deals
Description
Relax — booking travel just got easy. Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%. Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, Delta Air Lines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more. Search Flights & Hotels Over a million flights, hotels, rental cars and cute bunnies. Plan Less, Travel More Instantly identify the cheapest dates with our calendar. Buy, or Watch and Wait Book flights or hotels straight away, or wait for a better price. Get Notified When it’s the best time to buy, our bunnies will let you know. Book in App Grab flights and hotels quickly, and securely, right in the app with a swipe. Some of the other awesome things you can do with Hopper: • Find the cheapest days to travel using our colour-coded calendar. • Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions. • Get information and tips about airports and hotels. • Compare prices and amenities from hundreds of airlines and hotels around the world. • Receive personalized recommendations about deals you might like based on previous trips and your budget. • Save your bunny profile and payment details securely for even faster booking. • Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection. • Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans. Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels. So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip. Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ • “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog • “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure • “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post Say Hello to the Bunnies • Facebook: https://www.facebook.com/hoppertravel • Instagram: @hopper • Twitter: @hopper • Website: https://www.hopper.com Have a question or some feedback? Give us a shout at support@hopper.com and our bunnies will get back to you.
Hotel California
by Skeletoremup on 2021/04/09 20:04
Great place to stay!
Customer Service
by kattsba on 2021/04/09 20:02
Easy, fast, and very helpful!!
Terrible App
by Issablacksuperhero on 2021/04/09 19:21
Just book directly with the airline. Just as fast as i booked a flight, they took my money and told me the flight wasn’t available anymore. Now i can’t even book anywhere else because they’re holding my money. I’m telling everyone who will listen to NEVER use this app
Worst customer service
by shels2001 on 2021/04/09 16:51
I have emailed hopper twice and it’s been 2 weeks and no response. I added the refund deal when I purchased my tickets and turns out I only get 80% but when I see the amount being refunded I’m only getting 50% of what my amount was. I payed $400 for two tickets and all I’m getting back is $256. That is ridiculous. I’m still waiting for the response but worse customer service. Will never be purchasing again.
46Yaya
by 46Yaya on 2021/04/09 16:23
Great app... love it!
Amzn
by adrgvkl on 2021/04/09 16:16
Great
Amazing
by SMill3r on 2021/04/09 15:44
Great customer Service
Stay Away!
by Devi's on 2021/04/09 15:15
I bought a ticket in March(of course right before COVID started) and decided in September to cut our losses and cancel our trip. I spent over 3k and 3 months later, still no refund. I see all the review about how trash this service is and I should’ve read them. That’s my fault. But as God as my witness, im going to get my money back. My advice...STAY FAR AWAY. AS SOON AS YOU PUT YOUR CREDIT CARD INFO IN, THERE IS NO ONE TO CONTACT. NOT EVEN A PHONE NUMBER! Confirmation: BHRWNW
Hopper is my go to!
by Teenager16loveschrist on 2021/04/09 15:05
Love Hopper, use it for every trip!
Be aware: They’ll keep your money no matter what
by doubleflo7 on 2021/04/09 13:55
I booked a motel for a night of sleep on a long drive, when I arrived the room was in atrocious shape, with human waste, sticky floors, and disgusting bedding. I told the front desk, and since they had no other rooms, they said they’d just refund the price of the room. I booked another place further down the freeway without using Hopper and got a clean room without issue. When I contacted Hopper they took about a month to reply: finally saying they had no record of my complaint, and that was that. Any platform that doesn’t protect consumers or vet the products it offers is bound to lose me and my friends as a customer.
Book Everything Here
by eleven.twenty.six on 2021/04/09 13:16
When I first started traveling, Hopper was a lifesaver for me. I was inexperienced and didn’t have much money. Hopper finds the cheapest and most convenient routes to ANY location. I love the flight watches and over the years they’ve added in tons of mew features to help better search/provide the best options for traveling. Wouldn’t trust any other flight site :)
The literally updated it to include more ads
by Lunuganga on 2021/04/09 11:08
There was a time when a flight to NY was $153. They said to wait. I waited until the time they said, watching and only seeing the price go up. When it reached the last day that they recommended, they just pushed out the “wait” time to The 2 weeks before the trip. 3 days later the price is the highest I’ve seen it and now they’re saying “buy now”. Mistakes happen, but to have an update that just shows you more ads, sends you ad notifications, and has no better of an algorithm for price changes? That killed it for me.
DO NOT USE HOPPER
by Rick Guasadio on 2021/04/09 10:08
They are a scam with no customer service... you will lose your money like I did.
I love it
by ysaac saintil on 2021/04/09 09:53
I tend to book flights last minute and be stuck with the most expensive price ! With hopper they find you cheap travel prices even if it was last minute!
The best.
by Passthesour on 2021/04/09 07:05
I only use hopper and there’s always a deal to grab.
Never connects
by LEE-LACEY on 2021/04/09 04:04
I have other apps on my phone to include other airline apps like this one and I have NEVER been able to use this app....every time I put in my city I get a stupid “uh oh” message...every time. I thought it was my phone or my service but when I switch to other apps I connect just fine. Would rate zero stars if I had the option
Too confusing . Price freeze is it a fees or u paying a deposit on your ticket
by frustated price freeze on 2021/04/09 02:32
Ggv
Frequent flyer
by Frequent Flyer tru on 2021/04/09 01:59
Hopper is great!!
Awesomeness!
by Meli578 on 2021/04/09 01:30
I got a round trip ticket from Austin to DC for $99 inclusive! Can’t beat that! I’ve also seen other Deals that were amazing.
Williston - ISN vs XWA
by Reporter627 on 2021/04/09 00:57
Williston, ND is now called XWA, the physical address changed in 2020. It is not updated in the app, impeding users ability to search for Williston flights. Contacting “contact service” is not letting me report this, so I’m reporting it here.
Love this app!
by Sweetbelly23 on 2021/04/08 22:20
I downloaded this app originally in October. I got a flight to Dallas from Minnesota for $38. And then I bought a round trip flight to Vegas and then needed to cancel it. Customer support was really helpful! Highly recommend
Good job
by belladama34! on 2021/04/08 22:05
Very nice person and she resolved my inquiries thanks
The only app you need for travel
by Sprocketeye on 2021/04/08 22:00
Hopper has saved me a lot of money since I started using it a few years ago. Even on flights booked the day of. I especially love the calendar view, price predictions, and price freeze feature.
Verification Code
by Cneet49 on 2021/04/08 21:30
This is my first time using this app. When I found the flights that I wanted and when it was time for the next step. They ask for my phone number to receive the verification code. I tried several attempts without receiving any texts. I was excited because I found a good price a flight to Biloxi. I couldn’t find any customer service information on the app. Can you please give me some guidance on resolving this issue.
Amazing
by alex121131415 on 2021/04/08 21:04
Love hopper
Price freeze
by GSM1964 on 2021/04/08 20:50
I first time reserving with hopper. I was given a price freeze and number of days to purchase. Purchased much earlier and was charged 3 times, no recourse to any telephone number or any live chat. Feel cheated
Okay
by Ihatesthepickles on 2021/04/08 20:46
This app isnt bad at tracking flights but I do not recommend buying through them. Due to covid I received travel credits and I have emailed them twice and havent heard anything back from them. There is no number to call for customer service just submitting a ticket and an automated email of when they will try to get back to you. I do not normally write reviews but this is just ridiculous customer service. I just want to ise my travel credit. Never again will I buy through this app
Excellent Travel App
by Jkelvin33 on 2021/04/08 20:36
I love it!
For you, Hopper, anything
by LucyBetteridge on 2021/04/08 19:25
I normally hate to rate things but Hopper is great for watching and booking flights and hotels.
Rebooking flights issue and no response from Hopper
by Audiobook User on 2021/04/08 17:55
The algorithm for predicting flight prices is great but once you book, customer service is spotty at best. I need to change my flight to accommodate a rental reservation that they are holding for me, but I have not heard any response from Hopper. I sent a request through the app and received an automated email, but no response. There’s no number to call and now way to get in touch. So frustrating! How can we trust a booking though Hopper when we can’t get any support or help? Changing a reservation shouldn’t be this difficult! Hopper reservation confirmation is QACXHW.
Booked a car thru your vendor - ZERO communication
by Yuri NN on 2021/04/08 17:54
Reservation code is US722236910. I reserved it a few days ago for the upcoming week and have a few questions. Nobody at NU (your car rental partner) bothers to return my messages. This is not a good start. Please intervene and set their act straight. Thank you
Rating
by eyleram on 2021/04/08 16:32
Love this app. It has saved me money and by doing so My son will be able to visit me this summer.
WORST BOOKING EXPERIENCE EVER
by jay with a heart on 2021/04/08 15:53
I will never ever ever ever in my life book through HOPPER EVER AGAIN. THE AIRLINE HAD NO INFORMATION ON MY FLIGHT AND THOUGH I HAVE REACHED OUT SEVERAL TIMES TO HOPPER (including on social media) THEY MADE NO EFFORT TO CONTACT ME OR RECTIFY THIS SITUATION. DO NOT UNDER ANY CIRCUMSTANCE BOOK WITH HOPPER
Amazing support
by Tunchie Corleone smith. on 2021/04/08 15:51
Changed my flight so many times I know they getting upset 😂 but the support is super great and has so much leniency!
AVOID AT ALL COSTS
by MarquezAlexa on 2021/04/08 15:34
These people are crooks. They cancelled my flight and a year later I still don’t have my money back. $580 is gone. They don’t have a customer service phone number or messaging. I got a response to my complaint on April 8th!! My flight was cancelled a year ago & would’ve flown out last June. I will never use them again and I will tell everyone I know not to use them.
Thank you !
by lsgm027 on 2021/04/08 14:50
Very good service and satisfied with your service. Will recommend you app to everyone that I know.
Life Changer!!
by Mama Pinkett on 2021/04/08 13:30
Hopper has been CLUTCH for planning travel, and helping my family save money!!!
Extremely bad experience!
by mrwatsong on 2021/04/08 12:25
4 night stay at the Marriott downtown Atlanta - I had an extremely poor experience here and it was my first time staying. I came into my room and found long hair in the bed stains in the bed and condom wrappers on the floor. I even asked for cleaning services and never was able to get them. On my last night I was finally offered a clean room, 3 days into my stay of dealing with that disgustingness. I spoke to the managers and employees about this. (Kevin, gimena and Tonya) I was told I’d be compensated for a refund and then when I spoke to hopper about it (who I purchased the room through) I hopper told Me the hotel said they never got a complaint from me and never offered me compensation of any sort. It’s been back and forth for over 2-3 weeks now. I feel there seems to be lies on both companies ends. I even told both companies to work together and check the cameras because I was the only one in and out of that original room so who’s mess was that? Hopper won’t refund me and keeps saying the hotel has to but the hotel says they have to. It this is poor customer service! I have photos of the issues from my room and emails of everything too. I am hoping these companies can still work together and be fair in issuing me my money back in full! My confirmation code is: M8P2B2BSJCH2
Canceled flight on 4/19, still haven’t received refund on 4/6
by Bceri95 on 2021/04/08 12:09
After booking a flight and then canceling only an hour later after realizing Hopper charges random fees, I read their refund policy and they state that a refund could take UP TO 15 days. It has now been over 15 days and still no refund. I reached out twice now to their “get help” section and STILL no response, after a week. I beg you all to never book with Hopper. This is my first experience and will certainly be my last. The company has no customer service, no phone number to call and to email to send emails too. It’s absolutely absurd!! I wish I could give them negative stars. I’ve had to reach out to my credit card company to dispute the charge now. Hopper booking code- SYPABT.
Best deal I found
by zulbetts on 2021/04/08 05:02
I
Don’t Download/Trust !!!
by Gijhoey on 2021/04/08 03:45
This company is useless. Customer service is non-existent. I am trying to cancel a price freeze and I have been unable to for the past 24 hours. There are many FAQ links on the app page, but none of them actually answer the questions that you have! Price freeze confirmation code: none!! Hopper doesn’t offer a confirmation code for price freeze. I need a direct link for customer support. Your website is not at all user friendly!!!
Entre los mejores 💪💪🥊🥊
by El boxing💪🥊🥊🎁 on 2021/04/08 03:37
Los mejores muchas gracias 😊 💪🙏🥊🥊
Lower prices then other apps
by NickSilv on 2021/04/08 03:34
I found they have the best hotel & rental car pricing - and great flights too! Love this app for Atlantic City hotels!
Customer service
by corcern on 2021/04/08 01:14
Customer service need to be more available other than just typing what you are inquiring about and the answer pops up... Need to be phone contact or direct email contact..Thanks
Mary C
by GC Boston on 2021/04/07 22:11
Mary C your customer rep was WONDERFUL she help me after two fail attempts to resolve my problem , she listens and was able to solve my problem making a happy customer with a big smile , One more time THANK YOU MARY
Nice app
by Gallojigado on 2021/04/07 21:14
Siempre a sido efectiva para mi!
Hopper
by we love hopper on 2021/04/07 19:29
Awesome app
Awesome
by Lyzer09 on 2021/04/07 18:18
Love the fact the allows you select your trip day & price. 😃
Overall a good app
by shannnd85 on 2021/04/07 18:10
I’ve been using Hopper for a few years now and they are pretty great and find you the best deals$
Covid Cancelation
by erinlace11 on 2021/04/07 17:55
It took over 20 weeks for 3 flights I scheduled to go to Canada to be canceled as the borders were closing and I recieved a $25 credit for over a $1000 of flights. No one has contacted me except for automatic support bots
Very pleased!
by revlfw on 2021/04/07 17:55
Joules was great helping me out with her problem I never done before, changing just one portion of our flight. Really considerate and patient with my questions! We made better decisions for our time and money with his help!
Can’t make account
by austin1619 on 2021/04/07 17:40
I put in my phone number and cannot receive a verification link. No way to contact support either without an account
Hooper
by JuicyJ32 on 2021/04/07 17:24
I love the app! it’s on point and you get your tickets and other amenities for a low!
Great Deals! Variety Of Airlines And Seating!
by MarjaniDavina on 2021/04/07 17:09
Love This App! I Always Check Here For For Cheap Travel Bundles!
Hopper is great
by nunie96 on 2021/04/07 16:15
I always use hopper when I’m looking to travel. The price freeze option is amazing and I always opt in for the VIP support as well just in case anything happens. They are quick to respond and handle any issues I may have. I do wish there was a payment plan option for international travel but definitely doesn’t take away from the app. Highly recommend!
Exelente
by Kary parra on 2021/04/07 15:51
Siempre utilizo esta app!! La mejor., buenos precios y muchas opciones!
Pastor Gerald
by Pastor G Smith on 2021/04/07 15:02
I like the simplicity of this travel app to keep me going in a fast-pace world. I look forward to utilizing it even more after pandemic affects no longer exist for safe travels.
Happy traveler
by Claudinedestiny on 2021/04/07 12:43
I am always excited when I go on the site to search for a flight I know I’m gonna get a good deal thank you guys so much for all that you do
Worst. Travel. App. EVER!
by eyenoitall on 2021/04/07 12:36
Spent over $1k on tickets and fees to assure I could change with pandemic and all only to never be able to change anything and never have customer care get back to me. I’ve no tickets, no credits and none of my money back!
Hidden gem
by beez1177 on 2021/04/07 11:58
I had no idea about Hopper until a friend of mine showed it to me a few months back. Hopper has been so helpful to me and saving money is always a good thing. I’ve had to get help w flight changes and Hopper’s team was very responsive and quick to solve my issue. My only complaint was that finding a way to contact support did take some digging. Other than that very happy with the app.
First time users beware
by Mama Manatee on 2021/04/07 04:15
No idea how to contact a live person. Can only use as app on phone so if you like to look at things on your computer, don’t bother. I like the idea of freezing a price, but then when I booked a different flight, my money wasn’t applied to new flight. Deposits for flight are non refundable so only freeze if you are absolutely sure. Actually only use this app if you love no customer service, being asked three different ways for flight insurance and you are totally sure you won’t need any help from a human.
Refund m.i.a
by neodawon on 2021/04/07 03:22
I recently purchased a ticket to Colorado and was charged twice when I only needed one ticket and have not gotten any response via the app “customer support “
Great service from Rays
by Terry's Workphone on 2021/04/07 02:20
I had an issue with a reservation and communicated with Hopper via chat. Rays assisted me and helped to resolve my issue quickly. The price on Hopper for my trip was also the lowest I could find, so purchased a ticket on the app - so easy.
Great App!!
by Nanni3.0 on 2021/04/07 01:55
Love hopper!!!
I will keep using it
by Noedixon on 2021/04/07 01:48
Excellent, saves a lot of time when booking and planning a trip. Very helpful.
Better than a travel agent
by Peterbird on 2021/04/07 01:48
Able to instantly get the bias info I need on flight, hotel at the touch of my fingers
Review
by TheLovelyJordynNoel on 2021/04/07 01:01
Jia was absolutely phenomenal! I had an emergency and needed to cancel my reservation, even though I just arrived. She made my transition so seamless and I really appreciate her!
Hooper App
by alaska MlJ on 2021/04/07 00:30
Great App and very easy to use. The support staff is excellent. The go the extra mile to help and in today’s world it’s not always easy to find that level of help.
The worst app.
by avendano_almarza on 2021/04/07 00:07
Because of this f * app I lost 100 USD, since the support is useless, I lost 3 days trying to communicate with them in any way and it was impossible to contact them. I had to buy a ticket again, since no one was able to contact me either by email, or by call or in any other way.
Awesome
by Thisshitisstupid on 2021/04/06 23:38
Love this!
Raya
by RogerArgo44 on 2021/04/06 22:32
Took great care of me, handled all my needs
Worst customer service
by siva567 on 2021/04/06 22:24
I purchased a ticket from hopper with price freeze, baggage allowance information is inappropriate. Logged a service request to them but still didnt get any reply till now.
Seriously the best flight app!
by kassie nice on 2021/04/06 18:42
Love hopper because it has so many ways to travel smart and efficiently! Saves the day every time!❤️❤️
Future Travel Credit Issue :(
by Swagbiebs on 2021/04/06 18:33
So I had purchased two tickets(3/4/21) on hopper and also paid the extra fee for the refund option in case of an emergency. Sadly an emergency did occur where I had to cancel the tickets. When that happens you can either be reimbursed (through PayPal) or they give you future travel credit to use within the app itself. They don’t give you an option to choose the PayPal refund or future travel credit and of course it had to be future travel credit that I received. At first that wasn’t a problem to me because I knew I could still use it for another trip. So I go into the app and try to use my FTC and an icon with a frowned face bunny pops up and it states “ oh no! Trip exchange failed. Looks like you’re request couldn’t be completed. Please contact us for help.” I go to send an email because as most of you know from other reviews they don’t have a customer support number. Like what? I sent my email on 3/5/21 and it’s 3/29/21 and they have yet to respond. I feel robbed & scammed. I hope to whom ever is reading this that nothing like this happens to you. (P.S. they advise you not to send too many emails because it’ll “ increase the time needed to resolve your request”.) Update: here’s the hopper booking confirmation code: JHBPDA
It’s a scam!!
by Lisasochill on 2021/04/06 16:35
-4/6/21 UPDATE ON MY REVIEW! Hopper reached out to me via Apple and asked me to add my confirmation number PUBLICLY ON MY REVIEW so they can “look into the issue.” This is the level of professionalism you’ll get when traveling through Hopper- DO NOT USE THIS APP!! They will find every loophole in order to never have to deliver on what you have paid for. Also they outsource their customer service to make it even more difficult to get any resolution to issues you will come across. If you do still feel the need to ignore this review and use the app do not pay any extra for “free cancellation” or “trip protection” these services although paid for, will not be provided.
Easy peasy lemon squeezy
by sheasypeasy on 2021/04/06 15:45
Super easy to use! Makes looking for flights a whole lot easier
Ken v
by Kstillofamily on 2021/04/06 15:23
Ken v
Terrible- buyer beware
by Podcastweirdo on 2021/04/06 15:12
There is ZERO customer support. I am deleting this app and never using it again. I nearly lost $1300+ on a flight the airline cancelled. No customer support chat, phone, or email. You are on your own. The Hopper app will refer you to the airline for support when in reality the airline cannot help you as Hopper owns the booking and since they have no customer support you are stuck. Just google Hopper- you will see all the bad reviews of people getting screwed over by Hopper.
Good concept, pretty bad delivery
by jduciqkwmcnnapape on 2021/04/06 14:15
I cancelled my flight and received a travel credit. I wanted to use the credit and schedule a new flight but customer service is non-existent (ironic considering its business is to provide a service) and I need to schedule my flight soon so I’m going to have to use my own money instead of the credit for which I’ve already spent money on since I cannot get in touch with them. would NOT recommend.
Muy útil
by Lorkiva on 2021/04/06 12:50
Ha resultado ser de mucha utilidad para definir el momento de comprar un tiquete de avión. Sus alertas de precios son muy informativas. Lo recomiendo.
Better service
by 18929dj on 2021/04/06 07:22
Need more options and better customer service
purposely misleading
by Rxchelle13 on 2021/04/06 04:24
- customer service is impossible to contact as there is no number available, only article links - in the directions for their refundable ticket plan the terms and conditions are “does not apply following the earlier of: any voluntarily cancellation” 1. so what are you paying $30 for every flight when you cannot voluntarily cancel your ticket??????? what is the purpose of a refundable ticket????? 2. yes they said voluntarily and not voluntary - no where in the 46281 self help articles does it clarify if the “price freeze” ticket option takes money off of your ticket if purchased the language used in the app and in their hidden “terms and conditions” is purposely misleading to scam you out of money
4 Stars
by LilacEri on 2021/04/06 02:57
Would rate 5 stars if you could change seats with basic fare like other apps.
Great resource and help
by smtav on 2021/04/06 02:15
I had credit from a trip cancellation and it was easy to ask for help through the messaging system on the app. I love how easy to use it is
Unable to book flights
by Bunkuski on 2021/04/05 23:11
I see all the poor reviews are about service after booking flights, but I cannot even get to book a flight. I select all of the options that I want and get to the Fare Details page. I reviewed everything and try to tap the highlighted fare to purchase but nothing happens. I tried looking under the help tabs or see if I can chat with someone about the issue, but again there is no type of support. I cannot even get to the next page to ‘swipe’ to purchase.... so frustrating
Buyer beware No Customer Support!!
by mybellami on 2021/04/05 22:12
My flight was canceled by the airline and hopper switched my flight to a time that did not work for me I’ve tried for days to try to contact them to switch it to a better time. There is no phone number for customer support and when you leave an email they do not respond. And in doing further research there are many complaints in regards to canceled flights and not being able to get refunds. If you have to change the flights/ times you have to pay extra. Also you lose any money is that you paid for luggage or upgrades. Will not be using this app again. I will book directly through the airline. I’m updating this review to include my Hopper booking number VDWLLV because it appears their customer service representatives reply to some of these reviews. Just curious to see if they will actually respond to my many emails.
Easy Accurate
by 😇😂🥲🥰🥲☺️ on 2021/04/05 20:38
Easy too use very accurate
Canceled flight and no answer
by Allana L. on 2021/04/05 20:01
Had a flight booked through Hopper and due to the pandemic, it was canceled by the airline. A month before the trip I tried to contact Hopper and got an automatic response on the app. It was nearly a year ago and still no answer if I’m getting a refund, if i get credits, or anything. I understand that there’s a lot of people with the same issue, but I booked the flight in Jan 2020 and it was canceled in May 2020, it’s now April 2021 and I’m still getting the same email asking me to wait.
Alicia
by Arom40 on 2021/04/05 18:19
Unable to reach contact support In the app.
H&JR
by H&JR on 2021/04/05 17:51
Always helps find the best deal!
Awesome app
by Kopalicious on 2021/04/05 17:10
Quick and easy without the hassle!
Doesn’t work
by Devildog00311 on 2021/04/05 16:14
I entered my card in it says server trouble then eventually said that I would have to contact customer support because I tried submitting my card one to many times, I had to undo everything and currently still looking for a way to contact customer support/ service. And also the prices on kayak are $100 cheaper than on here for the same flights.
Terrible
by Gindids on 2021/04/05 15:42
Advertises deals that are nowhere to be found. Exact same pricing as the car rental places.
Customer Service has gotten better
by foofoo929 on 2021/04/05 14:48
I had a flight during covid, and with everything getting cancelled it took a while for them to respond. But since then, I’ve purchased another flight and it’s been great. You need to purchase vip support at checkout - it’s totally worth it because they get back to you super fast.
Refunds
by EuniqueDior23* on 2021/04/05 14:47
Great with helping and making sure you get full amount back!
Great way to watch flights!
by #Kathleen# on 2021/04/05 14:31
I love to see their input on flights. Also like to see all their options. I have nothing bad to say about this app.
Too slow
by Ryanhastweets on 2021/04/05 14:21
I’ve used hopper for several years and am a huge fan of the service they provide, but lately the app takes an insane amount of time to search for flights. An application should not take 10+ seconds every time you do a search. I’m not sure if it’s a bug or by design, but it makes it impossible to do quick shopping and to planning multiple trips
Reliable
by KitaK87! on 2021/04/05 11:10
Updates on flights is awesome!!
Hopper’s the best
by TheNoiseArts&News on 2021/04/05 02:26
For the best deals in the air, take a ride with the bunny! Easy site navigation and no-bull checkouts make this app even better. I use Hopper now for all my travel plans, simply because it’s so well designed, and I’m in and out in 5 minutes; whereas other sites take 5x as long & don’t have the pricing options that Hopper has. I’ve found incredible deals to Europe & cross country through the years I’ve been on this app, and would highly recommend to any traveler who’d like to save a few clams here and there.
Updated review - Response during COVID19
by qja2018 on 2020/03/29 01:20
Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me.
Hopper is not on my good side
by Kreese17 on 2019/10/20 19:49
I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.
Reliable in times of uncertainty
by al13m on 2020/03/18 01:46
A few weeks ago I purchased a price freeze for a flight I knew I was going to buy no matter what. I needed to contact a few friends to make sure everyone was ok with the details so the freeze option was perfect for me. Pay a small fee up front to keep the price where it is and get reimbursed when I booked? Sure. During the few days it took me to decide to purchase my flight, the flight had actually sold out and increased by $100 per person. I contacted Hopper support panicking that my freeze would expire and I wouldn’t get refunded. Even though they were swamped with customers needing assistance with flight cancelations due to the rising number of travel restrictions, they were still able to accommodate me. Although I ultimately had to purchase a different flight, and this time one with a layover, Hopper kept its word and refunded me my price freeze deposit AND the difference in price between the one I froze and the one I purchased. In the end, I ended up with a worse flight and spent more than I would’ve originally in taxes/fees, but they were able to assist in a crazy time and refunded me the money I was owed. Reliable site with real customer service and always super accurate with price predictions. Next time though, I may purchase in the moment I see the best price and skip the freeze option.
No customer service
by allie28282 on 2021/01/05 13:02
So I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request.
$0 Change is a Terrible Scam!
by StarDez1025 on 2020/10/17 03:31
This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline.
Unreliable Service
by Caio.S.Marinho on 2019/11/05 16:59
Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.
First and Last time Using
by 30_Over_Par on 2020/04/01 13:34
Purchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person.
Giant Scam!
by Traveller813 on 2019/11/24 14:13
Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway.
Turned into a scam the moment a crisis hit
by kyhales on 2020/04/08 05:03
Flight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law.
DO NOT USE
by Elizabeth123009 on 2020/07/04 00:01
This is my first time making a review because usually I am a pretty easygoing person but Hopper has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, Hopper was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because Hopper told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding Hopper to anything, and it is Hopper who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from Hopper has been ZERO help. If someone from Hopper reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on the app. I am fed up and will never use this app again. Do not waste your time with this app, it’s not worth it!
Terrible Company
by Disgruntled Customer1993 on 2020/06/04 01:59
Hopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do.
Price Freeze is great but...
by labtechtwo on 2020/02/07 01:57
I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs.
More cons than pros
by yearly family flyer on 2020/02/21 00:55
I am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group).
The last time I buy through hopper.
by Abz12321 on 2021/03/24 10:22
Ive sent in a request 4days ago about a refund with no response yet. I’ve booked 8+ flights with hopper. This is the first time I use the Price Freeze option. It’s seems very simple when your purchasing but when you’re about to use it, you realized it’s a complicated process if there are no seats available for the flight you originally wanted. With time running out and not wanting to lose my deposit, I tried to book the flight but I kept receiving a message saying the flight is no longer available. I tried multiple times and it gave me the same message so I went to book another flight with a different return.. come to realize the app double booked me. It booked the flight the was supposedly unavailable. I submitted a request to cancel the booking and they told me I had to reach out to the airline to cancel the double booking so they could process the refund. So that’s what I did and I have yet to get a response. It’s very frustrating during this time.... Now I’m out $121 and waiting to see if I will get my hard earned money back. This will be the last time I buy through hopper. *I’ve seen the responses hopper gives to reviews here, they are very generic and advising to reach out to customer service when most people have done that BEFORE coming here to write a review and are obviously are not satisfied with their customer service.
Don’t buy flights off here big rip off
by VAjitas0304 on 2021/02/10 23:50
I purchased a flight in December for my birthday trip pre-covid and had to cancel due to COVID-19. I have about $400 in travel credit that has not yet been reimbursed or been able to apply towards a new trip. If you utilized the “contact us” you will only receive automated messages and a message that says you just wait at least 15 business days to hear back to which I haven’t heard back from. Apparently if you repeat claims it makes the process longer so you cannot re-file complaints to get quicker service. I filed a report and was informed I would receive a response within 24-hrs, that was over a week ago. Great for tracking flights however DO NOT PURCHASE FLIGHTS THROUGH HERE, they do not want you to get your money/travel credits. This flight was in December, its February and I still have not received any assistance nor spoken to an actual person. It’s a red flag they do not have any phone number just an email and the chat within the app for assistance which only gives you automated messages. They do not care about their customers. Just track your flights with google flights and purchase elsewhere! Edited: my confirmation is WBHDNE and it is over two weeks since I wrote this review and I finally got a response asking to update w the Hopper confirmation on the review, yet still have yet to hear from any customer service directly
If I could give this app zero stars I would
by SanchezJ25 on 2021/03/26 00:09
This app is absolutely horrible, do not download. I purchased some tickets through Hopper prior to the pandemic. I paid extra to have cancellation insurance with the promise that I would at least be receiving 80% of my money back. I am still fighting to get my money back and there is no number to call or email address to contact. Customer service is horrible, the only way to reach them is through a chat and they never get back to you. My friends/family had told me really great things about this app so I was excited to try it out. It’s safe to say none of us will be using it ever again. Truly disappointed and frustrated at the loss of my money. Update: Hopper reached out to me through my previous review stating they wanted to help but somehow that review got deleted so i’m reposting again. They never refunded me for multiple flights. I received an email from Hopper stating I would be receiving a credit from Alitalia for flight (HSKHCC- Hopper | HBQSBD- Alitalia) and I was never contacted by Hopper or the airline with a voucher. Additionally, my flight (KAOEOL- Hopper | Q2ZJQH- TAP Airline) was cancelled by the airline and I never received a refund. Lastly, I purchased a flight and its cancellation insurance (Z-L1G4JJFJC - Hopper | H13R6Y- Ryanair) which I had to cancel and never received a refund for that either. If Hopper needs any additional information they can email me.
Worst Booking App I’ve Ever Used
by Jay_Karter on 2020/12/13 14:59
Their customer service is all but non existent. We had a problem with our hotel, 6hrs from home. So, we canceled our reservation via the hotel due to the issues at hand. No issues there. But here’s where things got a bit frustrating. The hotel told me the refund would be through hopper. Well, as soon as we messaged the live support line and told them what was going on, the only thing we were told was that we’d receive a refund shortly and the reservation was taken off of my account. So we waited... and waited... and waited. Still nothing. We told the customer service rep that we needed an immediate refund in order to book another room due to COVID, 99% of hotels in our area aren’t accepting cash. Unfortunately booking via hopper left me with $30 on my debit card. So we weren’t able to get a hotel, had to sleep in our car at a truck stop (I have a 6mo baby) and now because of their broken app and website, I have no way to get into contact with customer support because the only way you can talk to someone is if you have a reservation booked. It’s ridiculous and I’ll never use the app again. Tons of booking apps out there that offer the same hotels for less. Seen an ad for this on Facebook that claimed it had the lowest rates for last minute bookings. I’d rather pay an extra $100 for a room than to book through this trash ever again.
Not sure what happened to my original review
by Rain9947 on 2020/04/23 13:17
I submitted a review with my story. Long story short hopper cancelled my flight then told me in the email any further questions call the airline directly. Well I tried and it’s impossible right now you COVID 19 to get through. Hopper did not tell me if I would be getting a refund with them or a credit with the then or or the airline ? I also opted for the “cancel for any reason “ and since the airline cancelled not me I wanted to know if I would be getting a refund. It’s impossible to reach them. Self help link after self help link going no no where fast. Chat box doesn’t work going on 19hrs with message not seen. It’s a joke.... I’ve never seen such poor customer service in my life. It’s should not be this difficult to ask a simple question. Also reading through the reviews today I notice they always have a generic response of sorry for the inconvenience or some crap and then say feel free to reach out to support. OKAY ! HOW ?? Tell me how ? Not submit a form or message the chat box tell me an email and official email or a phone number and I’m sure all these people on here would gladly contact customer support, but they never state how. Really unfortunate. Good concept for an app poor follow through on their end. It’s terrible just don’t use it. Pay the extra buck for less hassle and better guarantee.
Customer Service
by K_G_Tori on 2020/03/30 01:33
After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***
Hopper is a scam.
by Customer63628 on 2020/10/12 22:21
I don’t understand how this app is still offered on the App Store. Hopper has zero customer support. Any issues with flights that may arise you will have to deal with yourself. I purchased flights for June 2020, these flights were canceled due to the Covid-19 pandemic. I reached out to the airline which assured me I would be refunded for the flight. However, my tickets were purchased through a third party (Hopper) so all refunds would be sent to Hopper before reaching the ultimate customer. I attempted reaching out to Hopper over 20 times to get an understanding of my situation and to report technical issues within the app which wouldn’t allow me to properly request a cancellation (as asked of Hopper through their poorly explained customer service forums). I received multiple automated responses to my support requests. None of these responses even addressed the issue at hand. It has been five months since I attempted to receive some sort of support. I continuously reached out for support during this time. To this day no one has addressed my issue. Personally I have lost all hope that Hopper will do what is right. I write this review in hopes that no one will use this app ever again. I have heard of many similar situations. I also hope the Apple takes some time to investigate and remove this scam from their App Store.
Convenient but poor costumer service
by Cpkhost on 2020/12/18 01:42
I reallyyyy liked using this app until I needed to contact someone. They do not have a phone line. You have to “send in a request” and wait and hope that someone reaches out to you within the 24 hour time frame that is given to you. This not only has caused some anxiety, but uncertainty. I had $400 worth of travel credit I wanted to use for trip I need to take in a couple of weeks. I had to “ send in a request “ in order to use my travel credit . 48 hours later still haven’t heard from anyone. Not sure how COVID could impact this when less people are flying. Very upsetting. Contacted the airline I bought tickets for and was informed I’d be charged $50 per person in order to transfer the credit which I understand but who knows how long it would take for them to reach a Hopper representative. That would be an extra $200 for my family. I did end up sending an additional request after the 24 hour mark and was Informed this would only delay my response time with a representative. Due to the uncertainty , slow responses, and lack of a phone line, I do not believe I will use Hopper again. This is the second time I have had a hard time contacting someone for flights and I’m not sure it’s something I’m willing to go through again. I will reconsider if these things change.
Unable to contact and unreliable service
by upsettispaghetti24 on 2020/11/24 18:11
Hopper is a third party flight booking app. I booked a flight through them on JetBlue. JetBlue recently changed a flight on me, and I was not notified of this by Hopper. When I called JetBlue to change this flight to a time I could make, they informed me that JetBlue outsourced their ticket sales to third party companies and those third party companies are responsible for managing and contacting me regarding any information on the flight. The only way for me to change my flight would be through Hopper or I would have to pay a $50 transfer fee in order for JetBlue to manage the booking. Hopper has no customer service number and you can only contact them through the app. I contacted the with this method and it said they would get back to me in 24hours. They reached out to me and told me that they could change the flight but I received no confirmation email and they had not changed my flight after 8 hours. Since the flight was originally rescheduled for the next day, I had to pay the transfer fee with JetBlue in order to not miss my flight. Hopper has not refunded me for this and will not respond to any means of contact now. The person's name who I spoke to at Hopper with was Dona and I have screenshots of our conversation as I cannot get back to the text chain in app.
Starting to feel scammed...
by smlazaro on 2020/12/23 18:13
I bought 4 plane tickets for American Airlines before COVID-19 was as widespread as it is WITH insurance. We ended up cancelling the trip directly through AA’s site about a month before the trip was supposed to take place in September and they issued travel credits. Well when I look on the Hopper app it just states our flight was modified, not cancelled, so it is not showing that we have flight credits. I tried using the flight credit directly through AA and they said I needed to book through Hopper, which is a problem because they are not showing the flight credits. I have submitted 2 separate customer service requests to have this issue resolved in the past month and have only received generic responses stating they would get back to me. I want to give them the benefit of the doubt, because I’m sure they have a ton of requests because of the pandemic, but after reading other reviews with similar problems, I’m starting to believe I will never receive my travel credits or get my money back...Hopper, this sketchy customer service system you are using is NOT working. I will never use this app to book travel again if this is how you conduct business and steal people’s money. If I don’t hear from someone within the next month I will be contacting my lawyer to escalate this complaint.
Glitchy app, zero customer service
by kelsey lr on 2020/01/14 19:46
I hope I'll be pleased enough to change this rating when I actually book something, but beware the fact that they have absolutely NO customer service whatsoever. The only option is the "chat" feature which is basically the equivalent of sending an email and waiting for someone to get around to it. The problem is that I can't even use this one avenue they have because it's only accesible AFTER booking which is just ridiculous to me. I downloaded this app to 'watch' a specific hotel that I really like and want to visit when prices are low. Of course it is the only one in the app that the 'watch' button is broken and can't be used. My app is up to date, I've tried force closing and reopening as well as deleting/redownloading the app, and it simply does not work no matter what I do. I feel bad for the hotel and potential loss of business there as well. I will likely continue using Hopper for the time being to see what it's like when actually booking, but will NEVER use it for big/expensive trips as the customer service is so blatantly lacking. Way way too much risk there. Make sure you read the negative reviews and know what you're getting yourself into. If I weren't so broke I'd ditch this app altogether, so fingers crossed!
Prices not updated
by CSCP1972 on 2018/02/16 21:40
I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!
They steal from you
by sharielynn on 2021/04/04 16:46
My family and I, last year, we’re planning to go to Brazil to visit a family friend. However the pandemic hit and our flight was cancelled. My father in law tried and tried to get a hold of hopper but they only have a email to contact them and it took multiple emails for them to reply. When they finally did they blamed the airline and told us to try to get our money back from them. We went back and forth from hopper to the airline and finally got a credit from hopper. But! It was only a year credit! A year has passed and the pandemic is still a serious problem! They did extend the credit till the end of this year but when we went to get tickets we had such a huge problem trying to find tickets where we didn’t have to pay an extra 800$ more per person!! AND hopper would not let us use my sister in laws credit for someone else ( my sister in law is on a religious mission and literally can’t go with us cause she doesn’t get back till next June!)! My husband had lost his job, we both are in school and had so much on our plate and hopper was very very horrible to us and still is! All they care about it keeping our money instead of doing what’s right! Do not use this app because when it comes down to it, they don’t care about you!
Do not trust this app!!
by Thaddeus W. on 2021/02/24 16:45
I was introduced to Hopper by mother who lives abroad. The app was giving her some issues with the price freeze option, so I tried it on my end and it worked. We used the price freeze option when purchasing a flight from GDL to DTW. When I went back to purchase the ticket a day before my price freeze was to expire, I got an error message which I thought was due to the type of card I was using. However, after three different cards I kept getting the same error message shown below. I followed the link on the error message to communicate this issue with a customer care representative, but after leaving a message (there is absolutely no way to contact someone over the phone) I have not received a response. I checked my bank accounts and see that there are pending charges on all three cards for the same flight. I went to United Airlines website to purchase the ticket and it was only $30 more than what Hopper was offering over a week ago. The good think here is that since my booking was never confirmed, I do not have to try and get a refund from Hopper, I will report it to my credit card companies as fraud. I could only imagine how difficult/impossible it would be to try and get a refund or cancel my flight with this organization.
A scam! They will try and steal your money
by Hydra Haired on 2020/09/25 19:26
I booked a flight in February then corona happened and I didn’t want to cancel my flight until I absolutely had to in the hope traveling would resume but it didn’t so I cancelled my flight in May before the deadline to cancel so I could still get a refund or an extended ticket days later I get an email from hopper saying the airline cancelled my flight anyway. It’s been almost 6 months mind you it says it could take up to 90 days but it’s been way over 90 days now and I still haven’t received my refund or any communication from hopper on the status of my flight I get that they’re busy with so many flights that had to get cancelled but really 6 months? Double what they said it would take? they don’t answer the contact chat because I’ve been messaging them everyday for weeks now and they have no telephone number to talk to so I called the airline directly and they say they never even got a refund request from hopper! It’s a corporation that’s taking advantage of a pandemic and people’s situation to keep the money from themselves. Save yourself the giant headache and take the time to look for cheap tickets on your own because they’re listed the same price on the airlines websites anyway... the worst app ever never doing this again!!!!
Horrible customer service
by dcaillouette on 2020/04/13 22:55
I downloaded this app because I heard many social media influencers rave about it. But I’m sure that’s just it. A paid review because the app does not meet any expectations. I purchased a round trip ticket a couple months in advance. It was cancelled a month before my departure date due to the Covid-19. Understandable and I wasn’t upset, except that I received multiple emails regarding the cancelled flight but no information on a refund. The app said it was experiencing high volume and to wait until a date closer to your original departure date to ask questions. I began messaging them a week or so after my flight was cancelled and continued doing so once a week every week until the day of my flight. Nobody ever got back to me nor did I receive a refund. I am incredibly disappointed that they would cancel my flight and refuse to respond to any messages. I had to call my credit card company and dispute the charges since I never received what I paid for. I do not recommend using this service as they are clearly unreliable and unprofessional. They don’t even provide a help center phone number to call. Only automated message chats. So disappointing. This company should get the hint and learn to provide actual customer service.
Freeze price
by Moira.D on 2019/12/07 20:46
We used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement. Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days. It is the third time I use Hopper, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise. Keep it up Hopper! Nice doing business with you!
NON-EXISTENT CUSTOMER SERVICE
by Chimmyuwus on 2020/05/13 14:45
There is NO WAY of contacting them. No email, no phone number, and no “live chat” once your reservation has been cancelled. I booked a non-refundable hotel reservation back in February for June, but had to cancel because of COVID. I messaged them through the live chat asking if a refund was possible due to the special circumstances. It took them 2 days for a bot to respond with a link to a special covid form to fill out, stating that they would do their best to obtain a refund. Fine. I filled out the form, but never got confirmation that it had been sent/received. A week later I got an email saying that my reservation had been cancelled, but it doesn’t say if they’re still working on a refund or if the hotel denied it (which I doubt bc the hotel’s website clearly states that they’re issuing refunds to ALL reservations cancelled due to covid). I tried to contact them again through the app but my now cancelled booking has completely disappeared, meaning that I have NO WAY to access the live chat. The live chat can ONLY be accessed through an active booking. DO NOT USE! Even their responses to bad reviews are automated and don’t provide ways of contact. Their Twitter feed is also full of angry customers and they don’t reply there either. I REPEAT, DO NOT USE!
DONT BOOK THROUGH HOPPER - THEY DO NOT HAVE ANY SUPPORT FOR THEIR CONSUMERS
by Shawn Bethea on 2019/05/25 21:52
WARNING: Do not book through hopper. I would encourage you to follow the deals and book through the airline directly. Hopper offers no support for their consumers and places blame on the airline after booking. They do not do anything for the customer and instead make excuses for why they cannot help while continuing to pressure you to book again through their unreliable app. When I called for a refund or change in my flight, the rep stated she could not do either but could assist me with booking another flight through Hopper (of course). She then stated Hopper does not profit from anything consumers do, I then asked if Hopper was a nonprofit, to which she confirmed. Which is CLEARLY untrue. I asked to speak with a different representative multiple times , the rep continued to place me on long holds and return stating the same things she did before instead of just transferring me. After over an hour of the same process, she hung up on me. I’ve tweeted, messaged, Instagram’d this company and they continue to ignore me. They are the worst kind of company and the worst kind of people. I highly encourage you to do your research and book on your own. This is a trashy company with no kind of value for their customers.
Refunds mentioned are FALSE!!!!
by Star Sanchez on 2020/01/27 17:58
I was looking for flights from lax to jfk for the weekend of Jan 24-26th. I had selected my flight and prize freezes it at $347. I paid the price freeze deposit of $25 to keep my ticket at this price. I went back to purchase my selected flight two days later (but still within the 7day price freeze dates) and was unable to book the selected flights because they were full. A written message said if you book a flight while in the price freeze dates that you will receive your price freeze deposit (the $25) and the price difference of the flight up to $200. Do I booked my flight at $547 thinking I will receive a refund in 5-7 business days. WRONG!!!! Instead, I have had to send multiple messages through the chat in the app. Only to receive auto responses. Days later I got a response from a rep named “Bridget”, who told me they would have to manually input the refund and asked for the email address linked to my PayPal. I gave her the email address , which she read because the chat has read receipts. And again I got no response and NO REFUND! It has now been two weeks and still no response or REFUND! If you’re not purchasing your ticket that day, DO NOT use this app!!! DO NOT price freeze!!!!
Never using hopper again
by ThiemT on 2020/04/15 23:01
My girlfriend and I booked a 2-way flight to Seattle for spring break. Unfortunately due to the coronavirus situation our flight was cancelled by the airline. I was advised that in order to get a refund I would have to cancel the flight manually and they would process the refund after. It has been over a week and I have yet to receive my refund. When I contact the airline they inform me that it’s up to hopper to issue the refund. When I contact hopper they tell me it’s up to the airline. Never using this ridiculous app again. Update: “Developer” replied to my review asking for hopper confirmation number. Please note that there is NO WAY to contact them once a flight is cancelled. Even if you still have a flight with them it is very difficult to get through their automated responses and talk to a real person, if at all. They have no support email or phone number for people to contact them for help and their responses to reviews are just to save face. On the off chance they actually are reading these and not just copy-pasting responses this is my hopper confirmation number. If I get a refund for my tickets I will amend my review, otherwise I’m leaving this up. Hopper confirmation number: A-SMK2HK
Worst app ever
by celesteloza on 2020/02/06 21:18
Hopper is a scam! They don’t have an actual customer service hotline, everything is through a chat which you can’t do until you purchase a ticket, and their response time is in 24 hours. I froze three flights and of course when I went to purchase them they were no longer available. So I read the trouble shooting problem solving option which stated that I could “find another flight as long as it’s the same day, same place of origin and same amount of people for flights. Then hopper would reimburse me to up to $200.” So then I went to purchase the flights and paid 3x more than the freeze amount and no one is helping me fix this issue, I got one response in 24 hours and my flight is tomorrow and all they said was “unfortunately we can’t help you because the flight is a different airline.” Now I’m paying $792 for flights that we’re suppose to be $312. This has been the worst experience.
Lack customer service
by Buffalopangs on 2020/10/07 18:48
Hopper is a double edge sword you may be able to catch a cheap flight especially if you start looking early this is the good part. I did this and booked some cheap flights then bam covid hit back in April 2020. I tried to reach out to hopper because obviously you weren’t allowed to travel but to my surprise hopper does not have a customer support number. They don’t even have an email you have to submit a claim and then in a few days if your lucky some one named Noel might email you. But getting that email means nothing it took 10 emails and over 3 months to say I was going to be refunded but not the full price. And now 6 months later I come to find out that my travel credit isn’t on the app or even with the original airline but I have to try and get ahold of hopper again for them to book it because they don’t put it on the app. Overall I think hopper is crap and prolly steals people’s money because they get feed up with the system and how it work or they forget they had credit and then it expires and poof hopper made a profit for your aggravation and not traveling. So traveler be weary of using this app because you never know what will happen!
SCAM COMPANY- DO NOT USE
by lizamac1023 on 2020/04/30 15:04
Update: the developer commented on my review but the only way to contact them is through their useless website run by bots with no way to speak to a human. They give an auto response to bad comments asking you to provide them with info but then there is no where to send that info where an actual human reads it. Scam artists masquerading as a legitimate app. BEWARE. I booked 4 flights through the hopper app and a “cancel for any reason” plan for each flight. When covid started to get bad I decided to cancel my trip. I canceled each flight in the app several days in advance (the plan only requires 24 hours in advance) and after 2 months Hopper has still not refunded a single dime of my money. They are impossible to contact- everything in the app is run by an automated bot and there is no way to get through to an actual human. I have chatted, emailed, Facebook messaged dozens of times demanding my money back and no one has ever responded. I filed a dispute with my bank. This company will take your money and RUN. If you look online you will see they have done this exact same thing to thousands of their customers in the last few months. It’s absolute robbery and I hope someone sues and bankrupts this scam artist company.
If i could give zero stars to hopper
by Dmtdc on 2021/04/01 04:05
Hopper has been nothing but a nightmare in a time of uncertainty this past year. The amount I paid for my flight might not be much to their company, however, for someone who has had limited income directly due to the pandemic, every bit helps. Hopper in the past year has done absolutely nothing to help resolve my issue. I was only looking for a credit back on the flight i couldn’t use during lock down. I did everything their site said to do. And i waited well over there 90 day wait time to hear back. Don’t expect to hear back from anyone. I still try to reach out and contact someone and nothing. Instead of 90 days , i heard back after 6 months from their team and all they had to say was it was out of their hands and i had to go through the airline directly. The airline let me know hopper has done this to several guests and simply just let their reservations go as if i simply didn’t show up for my flight. So I’m just stuck losing my money while hopper makes off with it. In a time like this, or ever, do not use a company that doesn’t care about their own reputation and especially not about their loyal customers. Hopper flight confirmation A-WQKJ04
Worst Customer Service Ever
by JoshGriff86 on 2020/12/17 19:32
So I chose a freeze this price option for a flight back home. Paid $30+ to do so. Money came straight out of my account. I owed $70+ to pay the rest of the booking. I saw an option to pay it in 3 payments so I decided to give that a try to save money now and pay it later. Got all the way through the process of doing that, and they changed my card the full amount but didn’t give me the ticket and said there was an error with the airline or something and Hopper told me to try again to get the same ticket, without the freeze my price option and the pay later option. So I did that..got to the end, and paid for the ticket again.. but got ANOTHER error message but they took my money again without sending me a ticket!! I’m out $183 and some change and almost got stuck in another state without a flight home! I have tried to talk to someone via email or on the phone and CAN’T GET AHOLD OF ANYONE REGARDING MY REFUND!! How do you steal someone’s money and not give it back and not even give them a ticket or anything??!! I can’t wait 10-15 days for a refund. It’s Christmas and I can’t afford to be out almost $200 because I have gifts I still need to get for my family. This is ridiculous!!
Worst first time experience
by abeloud on 2020/12/12 16:14
Hopper didn’t notify me that my flight was changed so I ended up missing my flight back home. They told me to reach out to the airline in which the airline rebooked me a new flight. I wanted a refund for the old flight so I wouldn’t get double charged and hopper cancelled the entire reservation leading me to have to reinstate the reservation AGAIN and be on hold for almost an hour. The airline said I had to pay a fee once I got to the airport so I decided to book through another airline. I never got a refund or flight credit for my flight since they said I was a no show for I wasn’t able to get ahold of someone in time to cancel it since I was already boarding the new flight I booked through Delta airlines. I should be given accommodations for this since hopper caused me to miss my original flight and the hassle was unbelievable. Not just to end there, a week ago I had to cancel my guest flying with me and hopper would only give flight credit under HIS name even though I was the one who paid for both flights. So in total from having to rebook and all these cancellations, I lost about $700. I hope they read this review and accommodate me in some way since the service was not what I expected.
Customer Support
by MY2306 on 2020/12/29 17:32
I booked a flight for a trip in July of 2020. I had to cancel it due to the pandemic which I cancelled in April. I waited patiently to get a credit/refund back and asking for a status update throughout and never received a response. Around Mid to end of Oct, I still did not hear from them, I called the airline directly and stated they issued the full refund back to hopper and that I needed to speak with them. There are no number from hopper to call and I even asked the airlines if they had contact and they said no the only number they had was to the insurance company which they could not help me. Around end of November Hopper finally emailed me back that the credit has been issued by the airlines which was not true. I have followed up several times with no response. It is now 12/29 with over $1K of a loss and insurance can’t do anything. I spoke with JetBlue and they said they are no have plans to engage with hopper any longer so if you book through them going forward you will have to deal with them. Fair warning to people, use them if you are 100 percent certain and don’t care to potentially lose the money. For any high fare, book through other means that actually have a better customer service.
DO NOT USE!!! Terrible customer service
by cazzy_knickers on 2020/06/30 21:19
From reading reviews on this app, it appears customer response is FAR more responsive here than they are in the app. My husband and I had a trip to Australia booked for August. We booked our flights separately but had two hotel reservations booked through Hopper. The flights were cancelled by the airline, so we reached out to the hotels directly about a refund or credit. They told us they were willing to work with us due to the circumstances, despite reserving rooms at a non-refundable rate, but we had to come to an agreement through Hopper. So, we messaged Hopper through the app requesting cancellation of our hotel reservations and also explaining the conversation we had with the hotels. All we got back was an email saying the reservation was canceled and we would get refunds “if applicable,” but in giant red letters underneath saying that our rooms were non-refundable. No other notes or questions. Completely unclear if they reached out to the hotel. All that’s left to me is to leave a message for them on chat and pray that someone actually does their jobs .... Which, after reading all these reviews, I can see they don’t. If you haven’t used this app already, STEER CLEAR!!!!! Save yourself!!!
Worst Most Terrible Customer Service on any App
by Abby Michelle B. on 2020/01/26 17:05
I really don’t write reviews often, but I’ve had it with this app. I’ve been trying to cancel an upcoming trip for over two weeks, and NO ONE in the Contact Support/ Customer Service has gotten back to me, or has even SEEN my messages. Because I booked through Hopper, I can’t cancel the trip with the airline itself, I have to cancel through Hopper, but NO ONE seems to even exist on their Contact Support. It says they respond within a day and their Contact Support is open 24/7; huge fat lie. I even paid extra ($79) for their Cancel For Any Reason Plan, and I can’t utilize it because there is literally no way to cancel besides messaging the Customer Service, which is practically nonexistent, and has NO phone number or Customer Service email either. Sound sketchy??? Seems awfully shifty to me. And upon doing some research, Hopper is definitely not the best place for finding low-price airline tickets either. So word of advice- don’t download this app, always try to book through the airlines, don’t waste your time or money with Hopper. If you don’t cancel a trip within the 24hour window of booking it, you’re screwed and your money is gone forever.
Atrocious Customer Service
by Pajit Rambit on 2021/03/31 15:44
I rarely leave reviews for apps, but this is unacceptable. They boast $0 change fees for flights, but neglect to mention that it is practically impossible to get in touch with their customer support team to confirm the change. I put in the request at the beginning of last week, and I’ve yet to receive confirmation from them. My original flight date is coming up and I’m worried that the change will not be processed in time, or that when they eventually get around to processing the change, the cost per ticket will go up exponentially and I’ll be forced to pay a ton of money. This is particularly important to me since I am traveling to visit a terminally ill family member. I understand that in the modern era, app based services rarely have customer service support phone numbers anymore, but I would expect them to at least be diligent about responding to email inquiries. This will be the first and last time I use this app as it has caused nothing but stress and frustration for me. If you anticipate that you will need customer support at any point through the booking process, or before/during/after your trip, I’d recommend booking through a different service.
I had problem with support and it was fixed!
by melinarag on 2021/01/23 15:41
I’ve been using Hopper for years and was already by far my favorite flight app. Then COVID-19 happened... I had to cancelled my flight and couldn’t schedule back because I had misspelled my last name. I’ve reached to support and it seemed to take years to get a response back - truth to be told, they highlighted Customer Support was overwhelmed by Covid demands, so delays were expected. They reached back, I’ve closed the chat window and couldn’t find it back; reached out again, they replied again, with baby steps that I’ve clearly needed and problem fixed! Bottom line: not only the app is by far the best to buy best deals tickets, but the team are going an extra mile to deal with all COVID-19 situation while dealing with regular problems as well (yeah, do yourself a favor and double check spelling if you have special characters and autocorrect, ‘cause system doesn’t deal with special character). Congratulations to all.
Price freeze
by S1h2e3l4l5y6 on 2021/03/17 06:21
Don’t be deceived as I will save you the heartache that I have had to go through because they make it seem like something it is not. I wanted to get a flight for $107 but was unsure and thought I would wait so I got the price freeze for $54 thinking I would pay half as a way to hold my flight and then pay the other remainder later if I decided to get the ticket after the 14 days they give you to hold the flight. They also don’t mention the price gap originally that if the flight goes up significantly that you have to pay the difference, which they make it seem like it’s a good deal when it’s not and can easily be screwed. So I ended up paying $127 (not the price I freezes at due to the price increase) plus you don’t get refunded $54 for the price freeze which is half of the price of my original ticket. It’s a bargain basically. So don’t think by freezing the flight that you’ll get that freeze money back. YOU DON’T. So if you think the flight is a good deal just buy it, this is their way to steal your money...cause airlines will always refund you but this app doesn’t for price freeze even when you actually buy the flight which is where I got screwed. BE CAREFUL.
Terrible to work with
by Rolltide0977 on 2020/11/18 21:37
Last year I bought a ticket to China to visit my girlfriend on a humanitarian trip. Her group ended up being forced home with other groups by the Chinese government and I therefore had to cancel my flight. Hopper was the absolute worst company I have dealt with and would not refund hardly anything. They offered to give me credit on future flights but ONLY TO CHINA. When and why would I want to go to China who is having issues still to this day but especially when the whole reason I wanted to go was to see my girlfriend who was no longer there. I'd be a lot more trusting if they had given me credit for something else but they wouldn't do that and charged extra to petition the heads of the company for a refund based on my circumstances in which they rejected. Screw this company and do not trust them. Oh and when trying to work with the company towards that refund, it literally took months of phone call after phone Cal and getting passed from one person to another. Finally I had enough and probably blew the eardrum out of the employee I talked to until I got a manager and made him fix it right then and there....two months later. Will never trust this company again.
Scam- save your time money and energy!
by Pissedoffhoneymooner on 2019/12/14 15:40
Paid $70 to price freeze a two tickets around $2200 for my honeymoon... Got on less than 24 hours later to book the flight and the app is trying to make me pay $17,000!!! I have been trying to contact the customer service (they do not have a phone number- this should have been the first indicator that this app is a scam.) They should be letting me use that price freeze on a comparable flight. They sent a BS generic reply to my review I left on another page saying they will respond to my message on the in- app customer support chat and 6 hours later I still haven't gotten a response (the "freeze" or whatever the heck I paid for is only good for 48 hours). Terrible customer service. They deserve 0 stars. **When the company finally reached out to me after my price freeze expired they did not answer any of my questions and instead deflected and blamed me for the price increase saying due to "inactivity" on the app. I was on the app the full 48 hours waiting for a reply from their "customer service" and praying the flight cost would go back down and I wouldn't lose my $70. Hopper has ruined my honeymoon plans and cost me $70.
Hopper is a CON factory, never book from hopper
by Sanjay pandita on 2018/01/03 14:46
Hi all, My name is sanjay pandita . The hopper conned me so that i had to pay 600 $ more for my flight. When i complained they told me i responsible for visa even if they book my flight for any stop in between. They are conning people. I work in Tata Consultancy Services and have shared my story so that nobody from my company is Conned by them . Below is hoppers standard response so be aware , be informed and be safe. They wont bother to tell you this while booking tickets. They expect you to have visas for countries you never intended to visit so in order to make money they make stops at places that make visa mandatory but we as customers wont know it till we reach the boarding counter and then them come into pictures to con us. "I am so sorry to hear that your experience with Hopper was less than satisfactory - this is certainly not the experience we wish our users to have. Please understand that visa and immigration requirements are always 100% the user's responsibility, so I sincerely hope you don't come across this problem in the future. Please feel free to reach out to our support team with any further questions or concerns. We're always happy to help!"
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416,455
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7,857
Current Version (6.57.1)
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445,518 total
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Keyword Volume Hits KEI Rank
air fare
131
3
hopper app
40.85
1
hopper hotel
2.4 K
1
flight hopper
433
1
the hooper
0.00
1
the hopper
36.18
1
hopper travel
0.00
1
hoppr app
0.00
1
airfare deals
0.00
1
hopper beetle
0.84
happster app
0.17
hyper app
0.00
flight control free
0.00