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Hopper - Flight & Hotel Deals
Relax — booking travel just got easy. Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%. Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more. Search Flights & Hotels Over a million flights, hotels, rental cars and cute bunnies. Plan Less, Travel More Instantly identify the cheapest dates with our calendar. Buy, or Watch and Wait Book flights or hotels straight away, or wait for a better price. Get Notified When it’s the best time to buy, our bunnies will let you know. Book in App Grab flights and hotels quickly, and securely, right in the app with a swipe. Some of the other awesome things you can do with Hopper: • Find the cheapest days to travel using our color-coded calendar. • Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions. • Get information and tips about airports and hotels. • Compare prices and amenities from hundreds of airlines and hotels around the world. • Receive personalized recommendations about deals you might like based on previous trips and your budget. • Save your bunny profile and payment details securely for even faster booking. • Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection. • Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans. Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels. So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip. Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • “23 Life-Changing Apps We Downloaded This Year” - BuzzFeed • "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ • “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog • “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure • “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post Say Hello to the Bunnies Facebook: Instagram: @hopper Twitter: @hopper Website: Have a question or some feedback? Give us a shout at and our bunnies will get back to you.
by hoppermorelikesuxasss on 2020/07/03 21:02
CEO PROMISED REFUNDS END OF JUNE 2020. Still nothing. Demand a refund. Lawsuit. Can’t wait to send my team of attorneys for the pain and suffering HOPPER HAS CAUSED ME. THEFT FRAUD ETC. I DEMAND A FULL REFUND AND A LETTER OF APOLOGY.
Zero customer support
by The Internal Locus on 2020/07/03 12:18
Good luck getting any help using a company that has no customer support. I booked a flight that was cancelled due to Covid, the airline refunded my money, but Hopper never delivered that money to me. There’s no customer service line for me to call, I’ve tried refunding the flight through the so six times and it’s never successful.... Hopper stole my money and there’s nothing that I can do about it. Avoid this app at all costs.
Won’t honor cancellation’s
by Tysen B 237 Utah on 2020/07/03 05:12
Booked through Hopper and ended up having the hotel cancel due to COVID-19. They claimed they would pass the cancellation onto me, they didn’t and it was ridiculous trying to contact them. I ended up filing a visa dispute. Then they ended up fighting the dispute. DO NOT USE HOPPER.
No Customer Service Phone Number
by qwerlex on 2020/07/02 21:08
K can’t get a refund if there’s no number to call!
No way to contact an agent
by joan8764937462 on 2020/07/02 18:56
I’ve been trying to contact an agent for the past 3 days and I’ve gotten absolutely nothing. I get an email from hopper saying my flight has changed but doesn’t tell me what changed or anything. So I call American Airlines and they tell me I need to call Alaskan airlines to find the issue. So I call them and they tell me I need to call hopper but the problem is I can’t contact hopper.
Horrible Service
by Talia M Price on 2020/07/02 18:11
I had frozen a price for a flight and when I went to purchase the flight it gave me an error. I automatically contacted support which was very hard to do and confusing. I kept trying until the price freeze expired. I was unable to use the price freeze or book the flight. I still have no been contacted back and this was beginning of June. I will not use this app again.
Nice App Pushes for Add-ons and Tips
by Millsvbahamut on 2020/07/02 13:01
Nice app, but forever frustrated at the $5 tip they auto add and leave on even if you cancel.
Horrible app
by anacheiva on 2020/07/02 12:05
They stole my money, I paid 1100$ for a ticket and it’s still pending airline told me they don’t have my name in data base. they scammed me beware!
Loveeeeee !!!!
by Tiesha! on 2020/07/02 03:32
Loveeee hopper .
So frustrated!
by ...ssk on 2020/07/01 23:08
I’ve lost so much money on this app. There is absolutely no way to talk to a human being. I missed my price freeze by minutes and then it wouldn’t let me change the dates of my flight. I finally called the airline and they told me to cancel my flight, which I did. Then when I booked it again the flights were unavailable!!!
Will never use again
by BonnieSlater on 2020/07/01 22:28
I have requested a change of flight twice now because no one will get back to me. And there’s no way to contact them besides doing it that way. I hated this app.
Love it😍😍😍
by lolabet on 2020/07/01 21:28
Love it!
Never ever ever ever use this app
by MJB534 on 2020/07/01 21:14
With this whole coronavirus thing happening and with having to cancel my flight back in March, I have been disputing with Spirit airlines and my bank for the past 5 months. There is no customer service with this app and I cannot get in contact with anyone to show that I am the one that bought these tickets for my family... they are not giving me a proper refund (hoppers receipt does not show that I bought the tickets) never use this app this is horrible waiting 3+ hours on hold with the bank and spirit
by Kevan Pfeifer on 2020/07/01 19:04
Completely disappointed in the company behind this app because the quoted ticket price is not what the app charged at checkout. I’m not talking about rounding here either. Quit wasting my time and only charge what you quote!!!
Not what the picture shows!
by kimmy553 on 2020/07/01 17:08
Booked a hotel June 22nd showed up and the floor boards were coming up holes in the wall and the hotel smelled of weed. I asked for a different room and spoke with the front desk who I asked why the pictures online look nothing like their hotel she said they are remodeling it.. They would need to tear down and rebuild to get it to look like the pictures I seen 😂. Contacted hopper and they said they look into it. It’s been 9 days and I haven’t heard from anyone! Don’t waste ur time!!!!
Shady company... don’t use.
by Chris - OH on 2020/07/01 16:54
We purchased trip insurance and our flight was subsequently cancelled. Hopper confirmed they received our request for refund and assured us it was in process. After 3 weeks Hopper ceased all communication, they’ve basically ghosted us. It’s been 80 days and the airline won’t discuss with us because we’ve used Hopper. I will never use Hopper again.
Horrible and out to date costumer service. They also make mystery charges
by Marianacarles on 2020/07/01 15:42
Hopper I demand my money back. You charged $20 then $25 for swiping right to book my flight and to use my freeze price just to find out that there was not availability in any of the flights,I was in your app for more than two hours with no luck and nothing happened, I would appreciate if you can have someone talking to me in the next hours 07/01/2020 Mariana Carles
Love it
by deeeeeeeznuts on 2020/07/01 14:01
Love hopper.. have used multiple times and had a great experience
I want my refund ASAP
by dipalibhatt on 2020/07/01 08:56
My review was deleted and I am writing it again because I want my money back and this is the only way I can contact hopper. Hopper has no contact number. The only way you can communicate is through a chat in the app which doesn’t reply at all. I’ve spent THOUSANDS OF DOLLARS in my ticket and due to COVID-19 and travel restrictions I had to cancel my flight. I contacted the airlines for refund as there was no way to contact hopper and they confirmed they have full refund policy but since I booked with hopper only hopper can provide me my refund. I am having really hard time getting my hard earned money to get back from hopper. Please understand you customer’s situation. This is really bad customer experience, I will never use hopper again but first please give my own money back!!! And the worst thing is I have to write a review for asking for refund. My hopper confirmation number: A-WNNTLE
Love this app
by NancyAndersen on 2020/07/01 02:12
This was a good itinerary and good layover times! The price was the best we could find
10/10 Do Not Recommend
by taco<> on 2020/07/01 01:26
I have been trying to solve my issue since my flight in April. There is no customer service help. They only have automated chat so do not ever expect to speak to any real person phone, email, chat, they do not respond. I purchased the flight cancellation so that I could cancel without “trouble” as COVID was just starting to cause abrupt in my state. This voucher seems to just be a way to hustle you out of your money. I even tried calling the airline to rebook but they said that it has to be rebooked through hopper. Save yourself the trouble and book through the airline directly. Hopper isn’t worth your time. June 2020: received a reply from hopper asking for information on the flight so they could “help” but there is no contact info provided. The “link” to contact then brings you right back to their automated system. Very disappointed. Wish I could give 0 stars
No customer service.
by Lnbdk on 2020/06/30 21:19
I canceled a booking with hopper 5 minutes after booking. I received an email stating that my ticket was canceled and refunded. It has been almost two months and no refund. I have emailed them through the app as they ask you to do for customer service and have never received a reply.
DO NOT USE!!! Terrible customer service
by cazzy_knickers on 2020/06/30 21:19
From reading reviews on this app, it appears customer response is FAR more responsive here than they are in the app. My husband and I had a trip to Australia booked for August. We booked our flights separately but had two hotel reservations booked through Hopper. The flights were cancelled by the airline, so we reached out to the hotels directly about a refund or credit. They told us they were willing to work with us due to the circumstances, despite reserving rooms at a non-refundable rate, but we had to come to an agreement through Hopper. So, we messaged Hopper through the app requesting cancellation of our hotel reservations and also explaining the conversation we had with the hotels. All we got back was an email saying the reservation was canceled and we would get refunds “if applicable,” but in giant red letters underneath saying that our rooms were non-refundable. No other notes or questions. Completely unclear if they reached out to the hotel. All that’s left to me is to leave a message for them on chat and pray that someone actually does their jobs .... Which, after reading all these reviews, I can see they don’t. If you haven’t used this app already, STEER CLEAR!!!!! Save yourself!!!
Trying to cancel flight, no response
by nas421 on 2020/06/30 17:01
I purchased the cancellation insurance and have been trying to cancel my trip for 2 months. It keeps saying someone will contact me but no one has. Tried using the chat option in their app today and my question just sits there with no response, 1 hour and counting. No message saying there’s a wait time or anything, just unanswered.
Past 90days and still no refund!!!
by tnagekix on 2020/06/30 13:50
It has been over 90 days and I have yet to receive a refund! Unfortunately my CC company said I had to wait for Hopper’s 90 day grace period, which passed on 6/16/20. It is now 6/27/20 and I haven’t heard from Hopper! I’ve tried to escalate it as much as I can with my CC company, but no luck! Here is my Hopper Confirmation Code as requested: JIKOFG
flight change!
by Chamdelier on 2020/06/30 06:19
I have been requesting a change of my flight over 2 weeks and still got no response. There’s no email address to contact customer service or even a phone number. Being unable to change my flight immediately will cause me lots of problems, rippling effects depending on this flight. I’ve been using Hopper ever since before theyre doing the official app this is gonna be probably my last.
by TapatioTyrant on 2020/06/30 02:17
Beware of purchasing from this travel agency. I spent extra to ensure that my flight would be refundable and they did not honor that for me nor did they respond to multiple texts and emails over months (pre covid) They will always pass responsibility to the airline and the airline will send it right back. Also my seats were always in the back and I could not make changes to my reservation each time I asked the airlines they said “if you had booked it with us it would have been different” never again will I use this app to buy a ticket but maybe to track the price then just go the airline directly.
I love the app but it won’t let me create a log in
by Sammie_reeves on 2020/06/30 00:01
I love the concept of this app. Unfortunately, every time I try to create a log in to actually book a flight, the app does not have a next or done button. It lets me type in my name, number, and email but after that there’s no option but back. Which then closes out my sign in attempt. I hope this is fixable because I would love to use this app.
AWFUL customer service
by lracine on 2020/06/29 23:16
I had to cancel a flight in March due to Covid and I’ve been trying to reach customer service for 11 days to reschedule and use my refund and I’m getting absolutely no response! $440 that I wanna use for a flight in 3 weeks that I now can’t use because prices are going up and I need to book! Don’t use this app if you want any kind of customer service ever! Mind you when I cancelled my flight, I got no one either! I had to do it through a chat which took me 6 days to do and had to go directly to the airline and they contacted hopper.
Horrible customer service
by Lion in the Morning on 2020/06/29 19:51
No phone number anywhere. Ridiculous
Santoni US retail director
by Mat 007 on 2020/06/29 17:54
I purchased a ticket for my daughter and due to the Covid 19 pandemic obviously the ticket has being canceled. I try to rebook with the Turkish online and every time I book Hopper is not accepting so the Turkish online had to cancel the flight. I contacted hopper and no response by their side. This is the first and the last time that I will book through this app and I don’t advice anyone to book since it kind of impossible to get in hold with an Agent. If someone from Hopper is reading this try to solve this problem please if you care.
What a joke.
by tyleeeeeeeeeeeeeeeeer on 2020/06/28 05:50
I understand that the travel world has been turned on its head due to COVID, but I have had to wait 76 days for a refund on my flights that were cancelled and when I finally got confirmation of anything from Hopper it was to say that I was getting a travel credit, even though the airline’s policy was to issue full refunds. No way for me to contact customer service, no phone number listed anywhere. Do not waste your time with this app, whatever money they can save you on a flight is not worth the headache you’ll get from trying to work with this company.
by kyiaaa on 2020/06/28 01:04
This is the worst app ever they have no customer service and if you don’t believe me just look at twitter save your money and dont use this app!!
Horrible service
by mommybates on 2020/06/27 18:50
Not able to talk to anyone for service or issues. Will never book thru Hopper again. I have tried emailing also. They make it difficult. Still dealing with my issue. So frustrating.
Great app - poor customer service
by Laniepi on 2020/06/27 18:15
I have been using this app for over a year. The app is fabulous unless there’s a problem. We had a death in the family last year and it took FOREVER to figure out even HOW to contact a person! Then, they said they would refund my ticket because I had to change flights due to this issue but they never refunded my money or provided me with the free ticket they said they would provide. So, as long as you know FOR SURE that there will be no issues....this is a great app. But if you have any problems what-so-ever... your pretty much out of luck!!
by Thunkman on 2020/06/27 17:11
This app just charged me three times for one plane ticket and there’s no way to actually contact someone to fix it. All the help center options are useless. I’m gonna have to dispute it through my bank, and if that doesn’t work I’m out over a thousand dollars because of this scam app DONT DOWNLOAD
Absolutely miserable experience
by T Cooner on 2020/06/27 16:15
When scheduling my trip, I was very pleased with Hopper as it was easy to navigate and the notifications on flight prices was very convenient. Yet, I found out the day before my flight that the outbound trip was CANCELLED WITHOUT ANY NOTICE FROM HOPPER. Thereby giving me no time to plan my trip, no notice of a refund, and worst of all...IT IS ALMOST IMPOSSIBLE TO CONTACT CUSTOMER SUPPORT. Will never use again.
by bkp..... on 2020/06/27 09:35
Do not use this service they are scammers. I think these reviews are fake as well. They will take your money. I repeat worst site ever not not use hopper!
by DDG! on 2020/06/27 01:01
Paid for trip insurance went through cancellation protocol and 3 months later still waiting for a refund that I paid extra to have. This is a scam. There is no number to contact customer service.
No customer service?!
by NoBodiesName on 2020/06/26 15:31
I have picked a freight on hopper and purchased a price freeze. When things were settled and I booked the flight within the price freeze period I received no refund. I am trying to find any contact number or email for their customer service e we other no success. Now I have 150 dollars on my credit card that I have to pay with way if I will be refunded or why I was not refunded in 5-10 business days like their website states. I have 2 numbers: JQD4Y8X1 and 3X69NJE1
Deceptive “refundable ticket” policy
by Skluthe on 2020/06/26 15:17
I purchased two tickets with peace of mind due to Hopper’s refundable ticket policy. However, when I tried to cancel, I was informed that the refundable ticket policy I paid for was not valid because airlines were offering free cancellations. But the cancellation the airline offers is a travel voucher. Not a refund. I tried to contact Hopper with no success. They don’t answer the chat on the app. I got one email stating that it will take three months for my cancellation resolution. Not acceptable. Also, airlines were offering the free cancellation option when I purchased the refundable ticket policy. So that even offering it was a scam. They knew that the airline policy would take precedence but allowed me to purchase the refundable ticket policy anyway. Total scam.
Flights changed without notice
by HeatherMomofFour on 2020/06/26 14:40
I purchased flights for my daughter and son-in-law to travel from Washington State. While we got a good price on the tickets, I will never use this service again. Is it called Hopper because they make you hop at the airport? Without any kind of communication, their connecting flight was changed from a three-hour layover to a one-hour. They almost missed it. Their return flight was changed from 4:00 p.m. to 2:35 p.m. with no warning. The app still had the 4:00 p.m. flight, at check-in the day before the flight was still 4:00 p.m., but a few hours before the flight they noticed the status had changed. This may have been the airline, but somehow purchasing through this app caused a lapse in communication. No one received any notice of the flight changes.
by Pmckenzie864 on 2020/06/26 13:06
i used hopper for the first time to book my flights, and not only were the prices fantastic, they actually worked to ensure i got a refund when covid-19 altered my plans. i had two other flights booked with major airlines, and neither of them gave me a refund, DESPITE the fact that i bought insurance. hopper kept me in the loop with my refund status, and it was so easy!! i will strictly be using this app to book flights because they ensured i got my money back during these uncertain times and made me feel valued as a customer. save yourself the stress of booking flights through major airlines websites and switch to this app! thank you hopper!!
This App is a SCAM..Beware!
by lalakitt on 2020/06/26 06:06
I purchased a flight ticket for American Airlines through this app and now that I need their “customer service support” they have gone missing. I have tried several forms of contact and no one is reachable. I then looked them up on Google to see if anyone else is having similar issues well low and behold. Someone made a whole Twitter page dedicated to their scam stories. I wish I would have done that prior to booking through them. Beware they do not have a contact phone number, the email they have for support kicks you back a “we do not operate through this email address anymore”. You’re better off booking through the airlines or a trusted third party...
A Mess.
by LonelyAirportGirl on 2020/06/26 05:40
When I first downloaded the app I had an issue because I got a price freeze for three people which I manually imputed when I was price freezing but for some reason when I purchased it only included myself instead of my other two parties because they weren’t imputes into the app itself (never instructed me to do so) however, we got that issue settled after some persistence from my end. On Monday I had a scheduled flight I show up the the airport and there was no staff. I check my emails and I had no update. on the hopper app everything looked good to go. I later found out my flight was canceled with no notice . I WAS AT THE AIRPORT. I was able to get on the phone with jet blue and schedule a flight from a different airport. I contacted hopper and got absolutely no response. It’s been two days and if jet blue wasn’t so professional, understanding, and helpful I would have been completely screwed with hopper . THE WORST EXPERIENCE EVER.
by elap96 on 2020/06/26 02:31
I have made purchases through Hopper several times and have never had a problem up until this past time. I purchased a ticket through Hopper flying on Delta. My flight schedule changed to where I was given only a 24 minute layover in Atlanta. I first called Delta to see if I could change it to a later time. Delta said I had to do it through Hopper. Can I just say that Hopper’s customer service is a complete pain to contact! I could never find a phone number to call, and finally figured out how to do a live chat, to which Hopper never responded. They have lost my business
Canceled a flight w/o notice
by jon g 0908 on 2020/06/25 21:45
Canceled a flight 2 days before the flight w/o notifying me.
Terrible Company.
by LenWantsBananas on 2020/06/25 19:27
We have booked a flight to Iceland with Hopper. We get an email from Iceland Air saying our flight was changed. Okay, no biggie. The thing is, hopper never registered it, and when we tried to change our connecting flight, we couldn’t. We can’t cancel our flight and get a refund — they won’t give us our money back. NEVER use hopper, because there is no phone number to call. Many people (check Hopper’s Twitter) have had the same experiences of flights being cancelled and not getting any sort of refund. We’ve lost over $1000 just because this poor excuse of a company can scam people.
No customer service
by Out of Chicago on 2020/06/25 17:49
Hopper does not provide a phone number for customer service and does not respond to emails at all.
Scammers !!!!! Worst App
by Gangshit on 2020/06/25 15:37
No customer service At All they “no longer use their email anymore” No phone number and the 24/7 chat service is bots that NEVER ANSWER! DONT USE THIS APP
Another app that won’t allow iPad Landscape mode
by JimmyMonkeyBrains on 2020/06/25 13:06
First, the App Store info says this is “compatible” with iPads and iPhones. But by that they mean, as long as you use an iPad like and iPhone, then yes, it is “compatible.” But goodness I’m tired of getting iOS apps that aren’t honest about that compatibility. For iPad users who use the landscape view mode, these are completely inconvenient, well for me at least. In any case, I’m just not messing around with an app that can’t re-orient for landscape. And even if I were to try that, and turn my iPad Pro 12.9 into a vertical orientation, it’s still the case that the app adopts the iPhone screen ratios.
I love Hopper App
by Kaneki808 on 2020/06/25 02:23
Thank you for Hopper app! It’s so easy to use.
5 stars
by kokomanmanw on 2020/06/25 01:12
Best of all 🤤
by kgibbs1234 on 2020/06/24 22:58
I love this app it’s amazing always travel using hopper the best
Suspect information security
by vkim67 on 2020/06/24 20:27
Tried to buy a flight through hopper app but after inputting all my credit card info the app wouldn’t allow me to proceed (no error message, just would not allow me to press next/done). My friend tried on my phone also and couldn’t find a way to complete the purchase. The next day I had 3 fraudulent purchases on that credit card at ($500+), some store in Boston, and multiple attempts at a store in CA that were luckily denied by my bank by then. Coincidence? Maybe. Anybody else have a similar experience? I’m concerned it’s hoppers app security
Stole my money
by Sarmenta on 2020/06/24 19:17
They will take your money and you will never be able to contact them. They have no phone number and they have no email. My flight isn’t even listed on Norwegians website anymore and if I search for my confirmation they say it doesn’t exist. So hopper stole my money, I’m out $600. Everything links to the same useless article in their site about support. On the app it says that after you contact them they’ll get back to you, still waiting and it’s been weeks. I had two flights with Norwegian, one bought directly with Norwegian and the other through this money stealing app. Both got canceled, Norwegian gave me my money back within two business days but hopper still has my money and it’s been weeks. Norwegian isn’t taking 90 days to give people their money back like hopper claims it’ll take. I was taking this trip with multiple friends and they all got their money back two days after requesting it from Norwegian.
by platanou on 2020/06/24 17:01
Did you take away the &#34;see flex dates&#34; button? I used this every time and now I can&#39;t find it.
by Pedro4272 on 2020/06/24 16:30
Hopper is an impressive app. That saves both time and money!
by Lgsglogsgags on 2020/06/24 16:19
Tried to book a hotel, booking DID NOT go through and I was double charged with no way to contact customer service this is horrible
No good if you’re going to cancel
by skd1919 on 2020/06/24 16:01
Their trip protection is worthless, after cancellation fees I lost more than half my money. The other half is airline credits which I likely won’t be able to use. I will no longer use this app or recommend it considering the competition offers much better policies. And as far as flight monitoring, hopper offers very little. Waste of money and I will actively tell people to use other services for travel from this point on.
Nonexistent customer service and Nearly impossible to get covid refunds
by Abby83736 on 2020/06/24 13:54
Because hopper is considered a “travel agent” by airlines, you cannot cancel any flights through the airline directly, you must cancel only through hopper. When we tried to do so we were warned it was a non refundable flight and we would not be reimbursed, which was inconsistent with the airlines stated policy. No reliable way to contact customer service - we kept being forced to interact with a “bot” which provided useless and irrelevant information to our case. From now on, I will book with the airlines directly.
Bad taste in mouth because of Hopper
by Kirsten Keeks on 2020/06/24 13:48
Maybe a helpful app to use to know when to buy tickets, but by all means, DO NOT buy through the app. I waited a month to hear back from customer service, and even when I did hear back, it was an automated response. Plus, trying to change your flight (because of Covid, for example) is nearly impossible because the support team doesn’t respond and then trying to contact the airline themselves, they can’t do anything since the ticket was booked through a third party. So frustrating, terrible customer service. Again, take advantage of the app to know when to buy and fly if you’re flexible, but never ever ever buy through them.
Hopper is the BEST !!
by Gunner3835 on 2020/06/24 13:09
Despite missing my “freeze” option, l was able to book an even better flight with no trouble ! I like the ease and familiarity of the APP and its logical application. Kudos to all who make this ongoing feature(s) so traveler-friendly. Thank you.
Customer service is non existent
by Joe M 53 on 2020/06/24 04:42
Warning: stay away. Had OK experience last year and terrible experience this year with Hopper. Hopper customer service is *Impossible* to get a hold off. Bought in January flights with insurance and *paid extra* for “totally refundable” flight to Montreal in July. I bought the insurance and got the refundable flight due to medical condition when I booked flight and wasn’t 100 percent sure I would be OK to travel. Been trying for weeks to get my money back to no avail. Is anybody at Hopper there? Does anybody at Hopper care?
by Jdyoung6 on 2020/06/24 03:51
This is a HORRIBLE app. I booked a hotel and got an error message twice. Well, I WAS STILL CHARGED $400.00 ON MY ACCOUNT AND THE HOTEL NEVER HAD MY RESERVATION. I was left stranded and the hotel couldn’t do anything for me. There is no way to contact Hopper. So from the bottom of my heart... please just use other 3rd party’s to book your hotel reservation. —update: you guys responded to my review and said to contact customer support... well how are we supposed to do that? There is no way to contact you guys EVEN THROUGH THE APP. It shows that I don’t have any recent trips when I was charged twice??? Hm. Update: I was later in the week refunded the money that was taken. This was still an extreme inconvenience for me and do not intend to use the app.
Just try to reach customer service!!
by Ddollero on 2020/06/24 00:56
Overall a bad experience. I will never book with them again.
Saved a bundle on trip to NYC
by hopperrrloverrr on 2020/06/23 23:09
Awesome!!!! I looove Hopper 🐇🤍
This App if Fire
by XHittX on 2020/06/23 22:23
Only app I use to book flights. Saves number of flights and always finds the best deals. Hopper hopper hopper!!
by Whit0014 on 2020/06/23 21:46
Just gonna drop this here since NONE of my chat messages or emails have been answered. DO NOT BOOK WITH HOPPER, they have non existent customer service and will steal your money and never say A WORD to you again. I booked a trip through Hopper in early March for a departure in mid July. This past week, I was informed that my flight was cancelled by the airline. I tried to resolve the issue within your app, but there seems to be no course of action to actually take. I tried the Change My Flights option, but no flights (at any time, from/to any airports, or any flights AT ALL) are available under that option. I have contacted the airline directly and was informed that there are flights operating the week after my original departure date, which the representative was happy to put me on, but alas, he could not complete the re-booking process because I booked through a third party (Hopper). As I’ve stated, these flights that I KNOW for a FACT are operating are not anywhere to be found on your app because you are not actually providing any kind of flight change service, that option seems to be a farce. Also, Turkish Airlines informed me that they are charging $0 for flight changes, so your note under the Change My Flights option claiming that Turkish Airlines is charging $135 per passenger for flight changes, is simply incorrect. I’d really like this resolved ASAP with either a rebooking for the week after my original departure date (which is know is possible because the airline told me directly that they are operating flights at this time) or with a refund so that I can book another flight. I’m sure I don’t need to tell you that you guys would greatly benefit from a customer service phone line to be able to more efficiently deal with the issues that have arisen. But then again, for a company that appears to not have ANY desire to deal with said issues, why would you want there to be an easy line of communication? If there continues to be a lack of communication or resolution to my problem, I will be contesting the charges with my bank and taking legal action against Hopper. I’ve been reading some pretty negative things (to put it ever, ever, EVER so lightly) from other customers about how Hopper is essentially leaving clients out to dry during an unprecedented global crisis. Even customers who paid for “cancel for any reason” insurance! How unprofessional and downright criminal! There are customers coming together who want to take class action against you. If you’d like there to be one fewer person coming after you, please contact me in a reasonable and timely manner with a solution.
Best Booking App
by Ty Mae on 2020/06/23 21:25
This app is super easy to navigate &amp; always has the best flights. Love it.
Customer service is weak
by Maximum Ryan on 2020/06/23 20:33
There are no actual people working in customer service just bots. I’m supposed to get a refund and the bots are running me around into a dead end.
No way to contact customer “support”
by mcb831 on 2020/06/23 18:39
Hopper makes communication IMPOSSIBLE. I did no not have a trip so I cannot contact ANYONE. I had a prize freeze that the flight was no longer available. The app had a pop up that said would you like a refund or would you like a representative contact you to find a comparable flight. I of course just wanted another flight.... it’s be 3 business days and no contact. They did respond to a message that had nothing to do with my price freeze that was a flight from last year! And there is no way to revisit that message center.
by canclmyaccount on 2020/06/23 16:51
I’ve had no support whatsoever. The only thing that Hopper has done is to charge my bank account with a booking without booking and confirmation. It doesn’t even show up on my Hopper account for me to communicate with. I’m about to call my bank to stop payment
NO Customer Service. STEALING MONEY
by ajfully on 2020/06/23 16:23
My flight was canceled due to COVID and the airlines policy is a full refund. However, since I booked through Hopper they need to contact the airline to get my refund. There is no way to contact hopper, no number, NOTHING. So I have no way of discussing this with someone. They have a bot that just responds with links to forms that are not helpful. I need my refund. This app is a huge disappointment. Has anyone had luck getting a hold of customer service for a refund??
Warning! Do Not Use This App
by bubbles1746 on 2020/06/23 14:42
I have searched for a way to contact customer service. I see people talking about the chat but i do not see that. There is so many issues with this company. The price freeze literally just coaxes you into allowing them to steal your money. I paid 80 bucks just to freeze a price and can’t find anyone to talk to. They have computer generated responses to all of the reviews i have read. I NEED a phone number to call in customer service! Very very very sketchy!
Good service
by Mizzle533 on 2020/06/23 13:52
During Covid, Hopper will eventually get back to you it just takes a bit due to the heavy flight cancellation volume. Good service, will most likely use again
No Customer Service
by Heap Fam on 2020/06/23 12:45
You can look for flights and hotels etc. on this app but NEVER buy from it. I purchased flights and realized within a day that I needed to make a change to the reservation. There is no customer service phone number. So I followed Hopper’s instructions to make the change on the app. I received a reply that Hopper would get back to me within 24 hours. That was about 10 days ago. No word from Hopper. I tried to call they airline directly, but it cannot make the change for me. Update: after this review posted, I was contacted by customer service and helped. They explained Hopper was overwhelmed with requests for assistance due to COVID. But it was two weeks after I requested help and who knows what the prices differences were due to the delay.
by Dabergasted on 2020/06/23 09:45
Short sweet too the point
by escapist000 on 2020/06/23 07:16
This app will take your money! I used it about 6 times. The first 4 for flights that I could have found the same prices of google for, but I though “hey, let’s support the app for making it so easy”. It worked out fine. The last 2 times were for hotel bookings, and this is where the completely loose me as a customer. While the first hotel booking went fine, the second one kept kicking me off when I would go to reserve with a message saying “Server Error, please try again”. After trying a few more time with the same error message and no luck in completing the reservation, I get a notification that my bank was charged TWICE for a booking never created. Not only did I get charged twice, but they give you NO WAY to contact customer service. I’ve looked everywhere. I will never recommend this to anyone.
Terrible customer service
by rgv100 on 2020/06/23 02:38
There are no phone numbers or emails available to contact a real person. “Service “ consists of articles to read. Often options, when one has questions, are pre-determined buttons that don’t necessarily cover your questions. Keep for monitoring flights and prices but don’t book through them.
No way of contacting them
by Fashion Zac on 2020/06/23 00:08
The day before I was supposed to fly back to the US from Berlin my flight was canceled due to Covid-19. It took forever to find out what I was supposed to do to get my refund. And in some places it said I’d get it automatically but I never did. And there is no way of contacting them! They stole over $700 from me. Never again! It I had purchased directly through the airline I would have had my refund by now.
by LMG in the Bay on 2020/06/22 22:32
Useless app, incomplete signup process, absolutely no real customer service. Tried 5x with 2 different phone numbers. Going somewhere else, waste of time.
Worst service ever
by Kokygt98 on 2020/06/22 20:00
I booked my flight using Hopper, because CIVID19 the airports were closed before my trip so my flight was cancelled. They refused to refund my money but 3 months after just a credit for a future trip... any other airline refund without any issue and question the full money because COVID-19 bu Hopper Avoid to use this app, they will still your money Additional, I paid $20 of insurance and it is a waste of time submitted because the app is so confusing and don’t offer a phone number to call that I am assuming I lost my money and will never use this app any mero or recommend to anyone Worst experience ever...
Love hopper price freeze
by @drmom on 2020/06/22 19:36
I just saved on Price freeze option.
Prices aren’t worth it
by SL156 on 2020/06/22 17:28
The prices aren’t worth it. I cannot tell you how many times I’ve tried to “message” their support and I’ve never ever received a response. It’s so upsetting and I and never spending money on their site purely because their customer service isn’t structured well.
Do not book through Hopper
by Butterkhddg on 2020/06/22 17:19
I booked a hotel before the COVID crisis. I had called the hotel, and I was told they are doing refunds for COVID-19. I had to contact Hopper to get my refund. I have been in constant contact with Hopper and they told me the opposite. Now Hopper is telling me there is no refund for those who were impacted by COVID. They cancelled my booking a month before the scheduled time, and issued no refund. DO NOT BOOK THROUGH HOPPER.
by rr1l3yy on 2020/06/22 15:32
I need help immediately with refunding my flight during Covid-19. There is no phone number no email. No one I can speak to. They sent me the incorrect refund information
by MtPrincess on 2020/06/22 12:07
Made a hotel reservation. My card was charged but did not receive a confirmation email. Hotel had no record of reservation. Unable to contact anyone for help. Absolutely ridiculous. Will not ever use this app again
by Bml1993 on 2020/06/22 04:08
while hopper is very convenient, I reached out about needing a name changed on an airplane ticket. I reached out over a week ago, and my request has not even been VIEWED, let alone responded to. while I understand that there is obviously a huge surge in customer needs, it’s very frustrating to only have one way to reach out for help just to be ignored. I won’t be using this service again.
Haven’t received refund or response
by Kendraa171 on 2020/06/22 00:00
I messaged them saying the hotel refunded my money to them so now it should go back to me as covid is going on. I still have not received a message back. Better yet, they say the refund takes 90 DAYS that is insane. I wish I would&#39;ve read reviews prior to booking on this app.
Bad COVID response
by Sonoma County on 2020/06/21 21:34
Regarding confirmation code A-NX58BG I purchased “cancel for any reason refundable ticket plan” before the COVID outbreak. Instead of a refund, as would be their obligation, they are offering me a travel credit to use in the next six months. I have an at-risk toddler at home, I am NOT FLYING anywhere in the next 6 months. We need Elizabeth Warren to talk to these criminals And BTW leaving a review is literally the only to contact a human. Someone find me an email address, I dare you.
Cancel my returne flight without notyfying me
by helvi82 on 2020/06/21 17:38
Did not refund me and had to buy a new ticket at the airport.
No customer support!
by Socdoggy on 2020/06/21 17:12
No phone number and app won’t credit my flight. Losing thousands because I booked through these guys. DONT DO IT!!!!!’
by recomondations._. on 2020/06/20 16:31
Has anyone used this app for booking a hotel room? Is it legit, any problem?
Loved Hopper - But They Ruined My Trust
by Rich Camp on 2020/06/20 16:11
I loved Hopper, booked many trips via it and told everyone about it. I had a trip booked in May that I had to cancel due to the global pandemic. I contacted Hopper to discuss cancelling a hotel and requested to only cancel if I was refunded but they cancelled without refunding, then they have no way to contact them. It’s been two months. No phone number, no way to email, you can only contact if you have a booking and since they cancelled, I cannot contact them. The response I received was generic and no one read my comments. I contacted the hotel who has refunded Hopper for my booking since the policy was changed but Hopper kept my money. If they only called me and told me why they’re keeping my money I’d be fine but I feel misled by their lack of customer service.
by Lyd1961 on 2020/06/20 15:41
I put a price freeze in this trip and it took me several times to book this flight it kept telling me thst there were no more seats available!! Had I given up I would have lost this booking!! You all need to add a phone number as well!! I will no longer book threw your company!!
by Scammed by Hopper on 2020/06/20 12:05
The Hopper app is a scam. They charge more than the listed flight price. Deposits made on flights are NOT refunded as they say and no way to contact customer service. DO NOT BOOK WITH HOPPER
Do not purchase!
by faithwhite on 2020/06/20 11:00
Bought tickets for the first time six months ago, also purchased their insurance. I had to cancel my flight and have been waiting for a refund for two months. There is no phone number or email to contact them. When you start a chat there is no reply. Strongly advice to NOT purchase via Hopper.
Customer service
by chummylo on 2020/06/20 01:08
I appreciate the way my inquiry was handled via email. I was very concerned not being able to call however the email processing worked for me
Updated review - Response during COVID19
by qja2018 on 2020/03/29 01:20
Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me.
Hopper is not on my good side
by Kreese17 on 2019/10/20 19:49
I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.
Reliable in times of uncertainty
by al13m on 2020/03/18 01:46
A few weeks ago I purchased a price freeze for a flight I knew I was going to buy no matter what. I needed to contact a few friends to make sure everyone was ok with the details so the freeze option was perfect for me. Pay a small fee up front to keep the price where it is and get reimbursed when I booked? Sure. During the few days it took me to decide to purchase my flight, the flight had actually sold out and increased by $100 per person. I contacted Hopper support panicking that my freeze would expire and I wouldn’t get refunded. Even though they were swamped with customers needing assistance with flight cancelations due to the rising number of travel restrictions, they were still able to accommodate me. Although I ultimately had to purchase a different flight, and this time one with a layover, Hopper kept its word and refunded me my price freeze deposit AND the difference in price between the one I froze and the one I purchased. In the end, I ended up with a worse flight and spent more than I would’ve originally in taxes/fees, but they were able to assist in a crazy time and refunded me the money I was owed. Reliable site with real customer service and always super accurate with price predictions. Next time though, I may purchase in the moment I see the best price and skip the freeze option.
Unreliable Service
by Caio.S.Marinho on 2019/11/05 16:59
Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I&#39;m at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn&#39;t recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don&#39;t have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.
First and Last time Using
by 30_Over_Par on 2020/04/01 13:34
Purchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person.
Giant Scam!
by Traveller813 on 2019/11/24 14:13
Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway.
Turned into a scam the moment a crisis hit
by kyhales on 2020/04/08 05:03
Flight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law.
Price Freeze is great but...
by labtechtwo on 2020/02/07 01:57
I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs.
Terrible Company
by Disgruntled Customer1993 on 2020/06/04 01:59
Hopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do.
More cons than pros
by yearly family flyer on 2020/02/21 00:55
I am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group).
Customer service is literal garbage
by jacdoe on 2020/05/26 16:24
I understand that there must be many flight cancellations at this time; however, my flight is cancelled over a month before departure. I think between Hopper and JetBlue, this fare shouldn’t have even been marketed to me if that were the case. I submitted a cancellation request to Hopper 2 days ago, and it has not even been seen. My date could pass the time this flight is going out before they bother processing a refund — processing time is up to ninety freaking days. Don’t plan on booking through this service for the duration of Covid19 travel, because you’ll be out your money with no recourse. It is worth paying additional money directly to the carrier rather than using this third party service. JetBlue can’t issue me a refund either. This app gets one star only for alerting me to fares, but I’ll never purchase another flight through them. If you cannot keep up with your demands, hire people to work customer service on a temporary basis. Plenty of people would kill for some sort of gig like that right now! Update: It is May 26th. My flight was cancelled on May 10th. I still have received no communications from Hopper. In fact it appears as if my original request was completely cleared. I presently associate these delayed refunds as funding this company that is hanging on by a thread. I’m very close to contacting my bank to dispute the charges.
Not sure what happened to my original review
by Rain9947 on 2020/04/23 13:17
I submitted a review with my story. Long story short hopper cancelled my flight then told me in the email any further questions call the airline directly. Well I tried and it’s impossible right now you COVID 19 to get through. Hopper did not tell me if I would be getting a refund with them or a credit with the then or or the airline ? I also opted for the “cancel for any reason “ and since the airline cancelled not me I wanted to know if I would be getting a refund. It’s impossible to reach them. Self help link after self help link going no no where fast. Chat box doesn’t work going on 19hrs with message not seen. It’s a joke.... I’ve never seen such poor customer service in my life. It’s should not be this difficult to ask a simple question. Also reading through the reviews today I notice they always have a generic response of sorry for the inconvenience or some crap and then say feel free to reach out to support. OKAY ! HOW ?? Tell me how ? Not submit a form or message the chat box tell me an email and official email or a phone number and I’m sure all these people on here would gladly contact customer support, but they never state how. Really unfortunate. Good concept for an app poor follow through on their end. It’s terrible just don’t use it. Pay the extra buck for less hassle and better guarantee.
Customer Service
by K_G_Tori on 2020/03/30 01:33
After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***
Prices not updated
by CSCP1972 on 2018/02/16 21:40
I downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!
Glitchy app, zero customer service
by kelsey lr on 2020/01/14 19:46
I hope I&#39;ll be pleased enough to change this rating when I actually book something, but beware the fact that they have absolutely NO customer service whatsoever. The only option is the &#34;chat&#34; feature which is basically the equivalent of sending an email and waiting for someone to get around to it. The problem is that I can&#39;t even use this one avenue they have because it&#39;s only accesible AFTER booking which is just ridiculous to me. I downloaded this app to &#39;watch&#39; a specific hotel that I really like and want to visit when prices are low. Of course it is the only one in the app that the &#39;watch&#39; button is broken and can&#39;t be used. My app is up to date, I&#39;ve tried force closing and reopening as well as deleting/redownloading the app, and it simply does not work no matter what I do. I feel bad for the hotel and potential loss of business there as well. I will likely continue using Hopper for the time being to see what it&#39;s like when actually booking, but will NEVER use it for big/expensive trips as the customer service is so blatantly lacking. Way way too much risk there. Make sure you read the negative reviews and know what you&#39;re getting yourself into. If I weren&#39;t so broke I&#39;d ditch this app altogether, so fingers crossed!
Freeze price
by Moira.D on 2019/12/07 20:46
We used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement. Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days. It is the third time I use Hopper, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise. Keep it up Hopper! Nice doing business with you!
Horrible customer service
by dcaillouette on 2020/04/13 22:55
I downloaded this app because I heard many social media influencers rave about it. But I’m sure that’s just it. A paid review because the app does not meet any expectations. I purchased a round trip ticket a couple months in advance. It was cancelled a month before my departure date due to the Covid-19. Understandable and I wasn’t upset, except that I received multiple emails regarding the cancelled flight but no information on a refund. The app said it was experiencing high volume and to wait until a date closer to your original departure date to ask questions. I began messaging them a week or so after my flight was cancelled and continued doing so once a week every week until the day of my flight. Nobody ever got back to me nor did I receive a refund. I am incredibly disappointed that they would cancel my flight and refuse to respond to any messages. I had to call my credit card company and dispute the charges since I never received what I paid for. I do not recommend using this service as they are clearly unreliable and unprofessional. They don’t even provide a help center phone number to call. Only automated message chats. So disappointing. This company should get the hint and learn to provide actual customer service.
by Chimmyuwus on 2020/05/13 14:45
There is NO WAY of contacting them. No email, no phone number, and no “live chat” once your reservation has been cancelled. I booked a non-refundable hotel reservation back in February for June, but had to cancel because of COVID. I messaged them through the live chat asking if a refund was possible due to the special circumstances. It took them 2 days for a bot to respond with a link to a special covid form to fill out, stating that they would do their best to obtain a refund. Fine. I filled out the form, but never got confirmation that it had been sent/received. A week later I got an email saying that my reservation had been cancelled, but it doesn’t say if they’re still working on a refund or if the hotel denied it (which I doubt bc the hotel’s website clearly states that they’re issuing refunds to ALL reservations cancelled due to covid). I tried to contact them again through the app but my now cancelled booking has completely disappeared, meaning that I have NO WAY to access the live chat. The live chat can ONLY be accessed through an active booking. DO NOT USE! Even their responses to bad reviews are automated and don’t provide ways of contact. Their Twitter feed is also full of angry customers and they don’t reply there either. I REPEAT, DO NOT USE!
by Shawn Bethea on 2019/05/25 21:52
WARNING: Do not book through hopper. I would encourage you to follow the deals and book through the airline directly. Hopper offers no support for their consumers and places blame on the airline after booking. They do not do anything for the customer and instead make excuses for why they cannot help while continuing to pressure you to book again through their unreliable app. When I called for a refund or change in my flight, the rep stated she could not do either but could assist me with booking another flight through Hopper (of course). She then stated Hopper does not profit from anything consumers do, I then asked if Hopper was a nonprofit, to which she confirmed. Which is CLEARLY untrue. I asked to speak with a different representative multiple times , the rep continued to place me on long holds and return stating the same things she did before instead of just transferring me. After over an hour of the same process, she hung up on me. I’ve tweeted, messaged, Instagram’d this company and they continue to ignore me. They are the worst kind of company and the worst kind of people. I highly encourage you to do your research and book on your own. This is a trashy company with no kind of value for their customers.
Refunds mentioned are FALSE!!!!
by Star Sanchez on 2020/01/27 17:58
I was looking for flights from lax to jfk for the weekend of Jan 24-26th. I had selected my flight and prize freezes it at $347. I paid the price freeze deposit of $25 to keep my ticket at this price. I went back to purchase my selected flight two days later (but still within the 7day price freeze dates) and was unable to book the selected flights because they were full. A written message said if you book a flight while in the price freeze dates that you will receive your price freeze deposit (the $25) and the price difference of the flight up to $200. Do I booked my flight at $547 thinking I will receive a refund in 5-7 business days. WRONG!!!! Instead, I have had to send multiple messages through the chat in the app. Only to receive auto responses. Days later I got a response from a rep named “Bridget”, who told me they would have to manually input the refund and asked for the email address linked to my PayPal. I gave her the email address , which she read because the chat has read receipts. And again I got no response and NO REFUND! It has now been two weeks and still no response or REFUND! If you’re not purchasing your ticket that day, DO NOT use this app!!! DO NOT price freeze!!!!
by lizamac1023 on 2020/04/30 15:04
Update: the developer commented on my review but the only way to contact them is through their useless website run by bots with no way to speak to a human. They give an auto response to bad comments asking you to provide them with info but then there is no where to send that info where an actual human reads it. Scam artists masquerading as a legitimate app. BEWARE. I booked 4 flights through the hopper app and a “cancel for any reason” plan for each flight. When covid started to get bad I decided to cancel my trip. I canceled each flight in the app several days in advance (the plan only requires 24 hours in advance) and after 2 months Hopper has still not refunded a single dime of my money. They are impossible to contact- everything in the app is run by an automated bot and there is no way to get through to an actual human. I have chatted, emailed, Facebook messaged dozens of times demanding my money back and no one has ever responded. I filed a dispute with my bank. This company will take your money and RUN. If you look online you will see they have done this exact same thing to thousands of their customers in the last few months. It’s absolute robbery and I hope someone sues and bankrupts this scam artist company.
Good, but needs a little tuning
by j_data on 2019/11/05 16:46
Hi, I’d first like to say this is a great application. I use it frequently and love all of the features it provides. However, there’s a few things I noticed lacking from the service. There’s no referral option, which would be SICK, and it’s hard to tell people about it without sharing an App Store link. I’ve also noticed some long load times when generating new page content, not sure why this happens but it harms the user experience IMO. If I, for example, load a flight and the info, you would think that the results would be cached either on device or on server, but it doesn’t appear to be the case. Instead, it re fetches every time I load the info and as a result, have to wait again if I ever navigate from the app. I like the design though, that’s what keeps me coming back. It’s clear that the UX engineers have a very keen understanding of making a cohesive product, and that’s really neat. Also the predictive model that you use is good, but needs some tuning as well. Sometimes it’s estimates are wildly under what is actually displayed. Also the utilization of historical data to give a pseudo-birds-eye-view of what prices may be like for a given time period could also use some work. I work in data science and these should be pretty straightforward models to create. Other than that super solid app, just some criticism for the engineers! Seriously. Add a referral feature.
Never using hopper again
by ThiemT on 2020/04/15 23:01
My girlfriend and I booked a 2-way flight to Seattle for spring break. Unfortunately due to the coronavirus situation our flight was cancelled by the airline. I was advised that in order to get a refund I would have to cancel the flight manually and they would process the refund after. It has been over a week and I have yet to receive my refund. When I contact the airline they inform me that it’s up to hopper to issue the refund. When I contact hopper they tell me it’s up to the airline. Never using this ridiculous app again. Update: “Developer” replied to my review asking for hopper confirmation number. Please note that there is NO WAY to contact them once a flight is cancelled. Even if you still have a flight with them it is very difficult to get through their automated responses and talk to a real person, if at all. They have no support email or phone number for people to contact them for help and their responses to reviews are just to save face. On the off chance they actually are reading these and not just copy-pasting responses this is my hopper confirmation number. If I get a refund for my tickets I will amend my review, otherwise I’m leaving this up. Hopper confirmation number: A-SMK2HK
Horrible company
by Smithn8or on 2020/05/01 16:41
Hopper, you are by far the worst company I have ever dealt with. Your customer service is horrible and it’s virtually impossible to contact you with problems. Why are you hiding from your customers? You should have a customer service phone number and email system set up for your customers to contact you. Without your customers, you are nothing. I will no longer use your company and I have deleted your app. Absolutely terrible. Anyone reading this, don’t waste your time and money dealing with Hopper! You will regret it. My mother lives in Florida, I in California. She had a trip planned for the first week of April before all this virus bs started. An order was given that ALL NONESSENTIAL travelers cancel there trips. So my mom did. Hopper told her to contact the airline to get a refund. And the airline told her to contact Hopper, who has refused to refund her!!! How sad is that??? And to make things worst, My wife and and I had a trip planned out of country since last year. Our airline just notified us the flight was cancelled, and told us to contact Hopper. And of course there’s absolutely no way to contact Hopper to explain anything to them and so far I have not received a refund. I WILL NEVER US YOU AGAIN!!!
DO NOT USE!!! Terrible customer service
by cazzy_knickers on 2020/06/30 21:19
From reading reviews on this app, it appears customer response is FAR more responsive here than they are in the app. My husband and I had a trip to Australia booked for August. We booked our flights separately but had two hotel reservations booked through Hopper. The flights were cancelled by the airline, so we reached out to the hotels directly about a refund or credit. They told us they were willing to work with us due to the circumstances, despite reserving rooms at a non-refundable rate, but we had to come to an agreement through Hopper. So, we messaged Hopper through the app requesting cancellation of our hotel reservations and also explaining the conversation we had with the hotels. All we got back was an email saying the reservation was canceled and we would get refunds “if applicable,” but in giant red letters underneath saying that our rooms were non-refundable. No other notes or questions. Completely unclear if they reached out to the hotel. All that’s left to me is to leave a message for them on chat and pray that someone actually does their jobs .... Which, after reading all these reviews, I can see they don’t. If you haven’t used this app already, STEER CLEAR!!!!! Save yourself!!!
Worst Most Terrible Customer Service on any App
by Abby Michelle B. on 2020/01/26 17:05
I really don’t write reviews often, but I’ve had it with this app. I’ve been trying to cancel an upcoming trip for over two weeks, and NO ONE in the Contact Support/ Customer Service has gotten back to me, or has even SEEN my messages. Because I booked through Hopper, I can’t cancel the trip with the airline itself, I have to cancel through Hopper, but NO ONE seems to even exist on their Contact Support. It says they respond within a day and their Contact Support is open 24/7; huge fat lie. I even paid extra ($79) for their Cancel For Any Reason Plan, and I can’t utilize it because there is literally no way to cancel besides messaging the Customer Service, which is practically nonexistent, and has NO phone number or Customer Service email either. Sound sketchy??? Seems awfully shifty to me. And upon doing some research, Hopper is definitely not the best place for finding low-price airline tickets either. So word of advice- don’t download this app, always try to book through the airlines, don’t waste your time or money with Hopper. If you don’t cancel a trip within the 24hour window of booking it, you’re screwed and your money is gone forever.
by Pattypattikins on 2020/05/16 15:48
I have used this app for the convenience of alerting me when flight prices change so I could get the best deal available. Because of that, I’m willing to pay the extra difference of a few bucks through the app and at times have given them added tips to help support them. However, since the Covid19 the app has lacked so much so it’s brought more disappointment and increasing dissatisfaction. I understand the increased amounts of cancellations they must be dealing with, so their response time has taken much longer, which I was very understanding of. With that said, I had a trip booked through the app to go overseas (Spain) and once I got a confirmed cancellation email they said they would work on refunds or some type of resolution 14 business days after that email. It’s been 6 weeks since I’ve received that email. Then I decided to follow up and reached out to them 2 weeks ago inquiring about a resolution, given that my trip on this app is still confirmed and international traveling is still highly advised against. I haven’t received any response from them and I’m unsure of how to move forward. I guess I just lose out on the money I invested in these tickets
Great for flight tracking, not so much for booking
by WizardAngst on 2020/05/04 12:45
I have used Hopper for over a year to track flight prices, and the app has been great for that. However, I have been less impressed by the app when booking a flight. It certainly makes it quick and direct, but changes to flights can be a headache. For context, changing a COVID-era flight is a headache for anyone, and the Hopper staff I’ve worked with have been very helpful! However, getting in contact with a staff member can be hit or miss. In my current scenario, my latest flight no longer shows up in the App, therefore I am unable to start a customer support conversation for my issue. Furthermore, I cannot make changes to my flight through the airline since it was booked in by a third-party. I’m at the point where I will likely have to miss my flight, even though it qualifies for free changes. While this is a specific issue, the Hopper Customer support is buried in the app and not easily accessed. In cases like mine, I’m unable to contact them at all. I shouldn’t have to Google a contact email/number.
Scam- save your time money and energy!
by Pissedoffhoneymooner on 2019/12/14 15:40
Paid $70 to price freeze a two tickets around $2200 for my honeymoon... Got on less than 24 hours later to book the flight and the app is trying to make me pay $17,000!!! I have been trying to contact the customer service (they do not have a phone number- this should have been the first indicator that this app is a scam.) They should be letting me use that price freeze on a comparable flight. They sent a BS generic reply to my review I left on another page saying they will respond to my message on the in- app customer support chat and 6 hours later I still haven&#39;t gotten a response (the &#34;freeze&#34; or whatever the heck I paid for is only good for 48 hours). Terrible customer service. They deserve 0 stars. **When the company finally reached out to me after my price freeze expired they did not answer any of my questions and instead deflected and blamed me for the price increase saying due to &#34;inactivity&#34; on the app. I was on the app the full 48 hours waiting for a reply from their &#34;customer service&#34; and praying the flight cost would go back down and I wouldn&#39;t lose my $70. Hopper has ruined my honeymoon plans and cost me $70.
Happy with Hopper!
by #ItalyorBust on 2020/02/12 21:59
My sister told me to use Hopper to book my flight. Then I read the reviews, and was hesitant to use. My sister, urged me on, letting me know that she has had many successful flights using Hopper. So I did. I used the price freeze option... and it happened just as they said it would, if I followed their guidelines. I froze and then booked within the week. I was confused when the price charged to my CC was the full price and messaged them on the app. Very promptly I had a message back. Hopper, Julie ☺️ asked I I wanted her to call to clarify. In our conversation, she checked the system to verify the details and outlined the days it would take for me to see an email about a refund to PayPal. That I had followed the rules and would get my entire refund. There is a cap, per person, of $200. Just FYI. As she said, I got an email from Alex 😉 asking for my PayPal email to issue the credit. Great job Hopper. I will be using again.
Hopper is a CON factory, never book from hopper
by Sanjay pandita on 2018/01/03 14:46
Hi all, My name is sanjay pandita . The hopper conned me so that i had to pay 600 $ more for my flight. When i complained they told me i responsible for visa even if they book my flight for any stop in between. They are conning people. I work in Tata Consultancy Services and have shared my story so that nobody from my company is Conned by them . Below is hoppers standard response so be aware , be informed and be safe. They wont bother to tell you this while booking tickets. They expect you to have visas for countries you never intended to visit so in order to make money they make stops at places that make visa mandatory but we as customers wont know it till we reach the boarding counter and then them come into pictures to con us. &#34;I am so sorry to hear that your experience with Hopper was less than satisfactory - this is certainly not the experience we wish our users to have. Please understand that visa and immigration requirements are always 100% the user&#39;s responsibility, so I sincerely hope you don&#39;t come across this problem in the future. Please feel free to reach out to our support team with any further questions or concerns. We&#39;re always happy to help!&#34;
Horrible experience with HOPPER
by ka80girl on 2019/10/30 00:48
flight to Croatia on September 19th from Athens to Dubrovnik. The flight was delayed which is not that big of a deal however the weather was bad and the plane could not land in Dubrovnik. We then landed in Split waiting a few hours for a representative from Croatia Airlines that we never saw. The information at the airport then given to us was to get on a bus after waiting hours. The bus took us to Dubrovnik which at this time was after 2am. We missed the car rental because the office is closed. Our hotel was in Lopud at Lafodia which requires a ferry or a private transfer that we could not get at 2am. We then had to stay at Dubrovnik airport and sleep in the entrance way bc the airport was closed and wait till 7am for our car rental to be open. I am beyond furious on my honeymoon that we had this happen to us. NO communication from Croatia Airlines! Many of us slept in the entrance way at the airport. We should have been accommodated. Not just dropped off at the closed airport at 2am. I spoke to HOPPER and they blamed the airline and the airline said they couldn’t do anything for us bc we booked through a 3rd party. I am beyond DISGUSTED and will never use HOPPER or CROATIA AIRLINES EVER!!!
by Pqpqpqghjs on 2020/02/13 03:00
I originally thought Hopper was great... until I decided to use their ‘cancel for any reason’ travel insurance. I paid for the extra insurance on two flights around southeast asia due to travel concerns over the coronavirus. When I decided to cancel my trip and therefore my flights, I messaged Hopper Customer Support (which is somehow the only way to contact them). I asked them to cancel my flights and refund me. This was almost 2 weeks ago. I have not received a refund or even a response from Hopper. The messages have not even been read yet. Their customer service is non-existent. Moreover, canceling and getting a partial refund is a service that I paid EXTRA for. This company gets you to use and pay for their services and you think you’re getting a deal, but then they scam you out of hundreds of dollars and there is not even a phone number you can call to speak to someone. NEVER use Hopper for anything more than comparing prices if you decide to use it at all. It’s not good for anything. They take your money and do not provide the service they promised. Save yourself the hassle and book your tickets directly through the airline.
No multi city/selective airlines shown
by Noggin9788663242170006 on 2018/09/30 16:25
Great concept but 2 major flaws with flights; 1. My main beef and why it’s 3/5, no multi-city option! This is a huge let down as multiple times I’ve needed to do multiple stops but it makes you do them one at a time which drastically raises the rate or you do multiple round trips and hope the times line up. Even on the support it recognizes that this isn’t available but suggests booking multiple one ways, for example a multi city between US-Japan-Vietnam-US is approx 1,300 on google multi city search where as for follow the hopper support directions the same flight pattern is 2,100. If the multi city is added I can definitely justify 5 stars but without it it just doesn’t match old fashion google (which also has price tracking) 2.Another lesser but still decent issue. Hopper excludes certain airlines that would have cheaper rates (spirit/frontier/ect.) many times I’ve gotten updates on flights only to find a cheaper flight offered by airlines not offered on here sometimes significantly cheaper.
by trussellsrt on 2019/03/07 17:28
Used the hopper to book our upcoming trip to Canada for the Formula 1 Grand Prix in Montreal! The app is easy to navigate. The information is in an easy to decipher format. The flights are often time not available on other travel websites like Expedia and kayak. If they are, the price is higher. I did have trouble one time trying to book our flights when I got to the payment page, the rabbit notified me that price had gone up $85 per person. This was out of my price range so I cancelled the booking whilst being quite upset. But I understand now that it is the name of the game with flights. After that experience last night, I got back on hopper this morning. I noticed that the flight I tried to book last night was still available for the original price I saw last night so I jumped on it! Got to the pay screen price increase so I got them booked! I will definitely be using hopper again!
Great customer service!
by Ashleyy134 on 2018/03/05 07:22
Seriously, this app / its employees are fantastic, some of the best customer service I’ve had. Recently I had to cancel a flight but was able to use most of the money from the canceled flight to a new flight. I thought I had to go through the airline to rebook my flight and it was going to cost $250-$300 extra, so I called hopper really late with a quick question there was no answer but I had the opportunity to leave a voicemail so I did. This morning when I woke up, I had an email with the answers I previously asked for in my voicemail along with the option to re-book with them, 3 emails later ( super easy and fast) my flight was rebooked and it only cost an extra $87. They handled everything for me and really took the anxiety out of the whole situation. Super grateful and will definitely be recommending this app to friends, family and even strangers!
Great for watching flight prices, terrible for ticketing
by jennyh1113 on 2020/06/12 17:51
This app has been useful as a resource to determine best time to buy a flight but is absolutely terrible as a source to purchase tickets. There is little to no customer service available. In order to modify a flight, you need to submit a request and wait DAYS for someone to get back to you, and even when they do they ignore you. After attempting to change my flight for 5 days, I decided to go directly to the airline and ask them to override hopper and change my flight for me. Hopper quoted me at a fare difference of $117 while the airline charged me a fare difference of only $28 for the same exact flight. There is something sketchy with how they do their pricing and I absolutely do not trust them. They were ready to charge me almost 4 times the cost of fare difference without any indication on how they were coming up with the fare difference they quoted. I also kept getting passed on to multiple “customer service” reps...3 different people in 4 days, none of which were able to help me AT ALL. Moral of the story: DO NOT BUY FLIGHTS THROUGH THEM!!! I will never ever use their service again.
BEWARE of hopper for international flights
by Malicay93 on 2019/12/20 17:14
Hopper acts as a third party travel agency and when you’re working with two different airlines in a connection, it’s impossible to get the airlines to work with you if they cause delays until hopper gets involved. The problem there is Hopper has no direct customer service line, just chat box which are count the minutes since you sent your message. On the rare occasion you do get a customer service rep on the phone, they cannot actually help unmarry the two connecting flights or rebook same day until the individual airlines get involved. Also, hopper is directly reliant on their ticketing department who you cannot speak to in person or dictate urgency too. Hoppers only solution to ha was to rebook us on a next day international flight to New Zealand, completely ruining our tour plans because we get to the country later than planned. They also would not let us keep our original flights and risk missing the connection and forced us into the next day flights. COMPLETE MISTAKE booking through them for international flights. Customer service is uneducated and impossible to reach in a timely manner.
You cannot contact these people
by BVO86 on 2020/04/15 21:26
I used the app for the first time to book a trip for my wife and me. I realize that there is a pandemic right now but not having an email address or phone number to even attempt to contact hopper is ridiculous. I’ve tried to cancel my flight twice, both times it says I’ve canceled my flight and they will contact me soon. The first time I tried to cancel the flight is over two weeks ago and then again last night. These flights were over 1K each and while I relied I may not get all of that back they haven’t even tried reaching out to me. The flight took off Sunday night without us on it clearly but hopper definitely did not cancel our flights. I will never use this app again and pray I can get some money or credits back. Lesson learned I should have searched their reviews harder. The reservation is A-S7F3GG So why does that mean? Are you going to try and get my money back? I appreciate your responses but they don’t have much substance. Are you able to email me details about what your going to do? Update** I was contacted today and notified that my money will be refunded. I realize they are doing their best but I would suggest planning for high volume and being better prepared to get some kind of contact out to their clients a little faster. I have to say my earlier words that I will Never use them again, I would give them another shot.
Practical. Creative Interface. Try it!
by paul4791 on 2018/03/21 15:34
I&#39;ve enjoyed organizing travel since 1985. I&#39;m old enough to remember the printed Thomas Cook European train timetable, and the OAG handbook for US flights. Today, my favorite airfare search tool is the Matrix Web interface by ITA Software. There are, of course umpteen iOS apps for finding fares. Hopper is the only innovator I&#39;ve seen lately. In particular, the calendar interface, with its intuitive traffic light color scheme (green = cheap, orange = more expensive, red = expensive), is the best I&#39;ve seen. It reminds me of the traveler&#39;s calendar (&#34;calendrier des voyageurs&#34;) from SNCF (French National Railways) and Air Inter/Air France. In those days, you tried to travel during the &#34;période bleue&#34; (blue period) in the little calendar leaflet that was published every quarter. Today, Hopper generates such a calendar dynamically, based on current fare data. Try it! The people who created it clearly know something about travel.
Not really worth it
by kirjava87 on 2018/08/27 15:46
I have heard a lot of people rave about Hopper and helpful it is. Honestly, except to watch how prices fluctuate it isn’t that helpful. The prices on the app are incorrect than what the airlines are showing. It doesn’t specify between classes. For example flying WoW to Iceland and Ireland, Wow offers your basic fare, one that includes a checked bag and a Comfy fare. You can’t tell the difference on Hopper, plus I found fares were actually cheaper on Wow than on Hopper. Google tracked flights has been much more reliable. Hopper said BOOK ASAP so I booked... prices went down $30 the next day. I’ve noticed it also doesn’t show all available flights and it doesn’t accurately reflect seats. It kept telling me only one seat was available go to the Airlines website the whole plane was still basically available. I would only use this as one of many tools when searching for cheap fares, but I certainly wont book through Hopper or rely on just it.
The worst app- they steal your money!
by ajkl;sdfa on 2020/05/10 17:22
Do NOT use this app. If there was a zero rating , I would give it . My daughter purchased a ticket through this app for British Airways (to depart today).The flight was cancelled over a week ago, but neither Hopper or BA notified her. This was not a surprise and she had been checking . Hopper said to wait until 72 hours before scheduled flight to contact them. They also said to contact airline. She contacted them yesterday (3 phone calls). Airline said money was given back to Hopper. There is no email, contact number to reach Hopper. They have disappeared and only have a place on the their website to cancel your flight. My daughter’s flight was cancelled by the airline and legally she is entitled to a full refund . She has tried to reach them through chat and social media with no response from Hopper. DO NOT use this company!!!! They keep your money even though no service was provided!!! They should be prosecuted for theft ! My daughter’s Hooper itinerary is Z-B1PPXPENH . Her British Airways booking reference is PY9SVT. I will update review when or IF I ever get a response from Hopper. I won’t hold my breath.
ZERO customer service
by 415D on 2020/02/17 20:59
I received an email stating my original reservation has been changed and if this change was not okay to reply to the email, which I did. I did not hear anything back from Hopper after a week, so I tried to reach their customer service. There is no customer service phone line. The only way to reach Hopper is through email or app messaging, which is basically email as well. I received an automated message through the app saying they were already aware and to await a response. 2 weeks later with no response, 1 week before my trip, I decided to call the airline that was booked through Hopper. The airline told me my itinerary is showing the changed flight times that I replied to Hopper saying this change is not acceptable and does not work with my schedule. The airline told me the only way to make modifications to this itinerary is through the 3rd party company, which is Hopper. There’s no customer service phone line, they are not replying via email or app messaging so how does one make modifications? This company is an absolute joke! So frustrating. I DO NOT recommend.
We are having rabbit stew
by SandyS5 on 2020/02/21 02:29
This is a fantastic concept, but Hopper totally failed us. I would have saved more than $100 had I booked my trip when I was originally looking, but Hopper said wait, that prices would fall as low as $368... prices never went below $400, not even according to Hopper. And when I realized my mistake, the cheapest flight according to this app included an entire DAY LAYOVER on the way home. Seriously? Who wants a day layover???! There is a way to exclude long layovers, but I didn’t check that because I might be interested in a longer layover to save a significant amount of money... but I’m thinking 5-6 hours, not 24!!! And now that the lower prices are gone, the “helpful rabbit” has suggested a different “nearby” airport... only four and a half driving hours away from our destination, and also had us departing from an airport three hours away, rather than our original departure airport, and in a different month than our travel dates! Talk about left field! I’m glad this works for some people, but it totally failed us. We are having rabbit stew tonight.
Theft and Fraud
by XVCMIII on 2020/05/22 19:49
This app/booking agency is a complete lie. They cancelled my tickets without me knowing and did not send me a email or anything regarding towards my cancellation. And even prior I had submitted a cancellation request because I had purchased the add on for my tickets to be refundable through this company’s services. However I still have not yet received a response which is upsetting due to the fact I paid an enormous amount of money on ticket(s) and expect customer service to be top quality. Unfortunately their service is TRASH, there are no live representatives to talk or help you solve the solution. What they do is send you texts from a bot that is supposed to be a 24/7 customer support, well guess what that to is a lie!!! This is THEFT and FRAUD and I expect a response and my money back or legal actions will be placed forward. You guys are taking money from innocent people and selfishly keeping for yourself. Do not support this app do not buy it in fact if there was a way to report it and have it completely out of business I would absolutely take pleasure in that.
Unrealistic Prediction
by Minminparameee on 2019/12/15 23:28
Hello, I had been watching a flight from Boston-LA 4 weeks before my departure date. Hopper predicted that I would be able to save about &gt;$200 if I wait. I kept waiting until a week before the date, the price was originally $400ish and Hopper said now is the best time to book pay $373 for the flight. I was fine so I went on and booked it directly from the airline website. The next day hopper texted me that the price went down to $219 and I should book it. So I got excited and canceled my first flight to book the new one. Unfortunately just 2 mins after I typed up all my information but I could not continue because the seat was already gone while hopper appl was still showing 6 seats available. I am just upset that I almost lost my original flight and I need to rebook the old flight. I know it is hard to tell accuracy information when people are fighting to get the same flight. But I just wanted leave a rating to remind myself and also warn other people to be careful when Hopper is predicting flights like this
Terrible Customer Service - DO NOT USE
by mcaro412 on 2020/02/23 06:14
I raved and raved about this app to others because it has helped me find cheap flights. I’m so grateful for that. However, I had to cancel a flight and change another and I had purchased “cancel for any reason” insurance. I have now made 9 attempts to contact someone using their system on the app over the course of 4 weeks and I have heard nothing back. I have looked for a phone number to call and continue only finding the app as the means for communicating with customer service. I’m extremely disappointed because I have really loved the app, but if I’m paying for insurance on my flight and then have no way of contacting anyone to actually use it, how am I supposed to trust the service at all? Update: it has now been more than 6 weeks since I’ve tried to contact customer service. I’ve tried email, their in-app service, and on here through the reviews. They owe me money for both of the flight changes that I purchased insurance for and they are completely unreachable. DO NOT USE THIS SERVICE. It’s a total scam.
Don’t use this App
by Mike98769876456123 on 2020/05/05 15:19
They are a discount travel agency. Big deal! There are way too many to chose from. Your money is paid to the agency and they buy your ticket with the airline. This leaves you at their mercy for travel changes because the airline will only deal with your agent. I used the app for the first and last time to purchase a round trip ticket. It didn’t save me any money and I almost lost flight availability waiting for a price reduction. Unfortunately I paid the premium to get the flight. Then Covid 19. I was in the most vulnerable class and canceled my flight in late March for a flight leaving April 1. The cancellation was confirmed but the still haven’t given me a refund (May 5) or travel voucher. The only reason for the flight was to go to a wedding. I missed it. Now have no other reason to travel for at least a couple of years. The airline will not tell me if they have already funded Hopper and all I get from Hopper is be patient, we’re working on it. All of this is done electronically and shouldn’t take over 30 days for reconciliation.
Never using hopper again
by emily198172 on 2020/04/07 21:06
I used hopper for a long time and loved the app. They don’t even have a phone # to contact for assistance, only online messaging that takes days to weeks to get a response. I recently paid $18 per flight in my booking for “no questions asked” refund and they did not give me my refund. Their response team barely even knows what’s going on and I got some response that you could tell was 2 responses copy and pasted into one sentence, because it didn’t even make sense. Highly suggest not booking with this app because you will risk losing all the money in your booking with not one single real person to talk to about it. All of the communication is messed up. I had another booking with multiple flights but I could no longer fly with my friend, it only allowed you to submit a claim to cancel all flights or nothing. They need to seriously fix their customer service. Not something you should have issues with regarding the flight industry. When people need help you should be able to service them.
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