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App name
Canva: Design, Photo & Video
Description
Canva makes design amazingly simple (and fun)! Create stunning designs with your photos and videos—even if you’re not a design expert! Whether you need an Instagram story, logo, or birthday invitation, create all these and more on Canva. Available on your iPhone, iPad, and computer so you can jump back into your design anytime, anywhere. HOW TO USE CANVA 1. Start from scratch or a ready-to-use design Create a design with our blank canvas, or save time when you use any of our 60,000 FREE templates created by professional designers. 2. Add text on photos Easily add quotes or multiple text to photos. Change the font (we've got 700+ options!), size, color, spacing, and position. 3. Use the perfect image Upload pictures from your device gallery, or pick from our library of premium photos & illustrations. 4. Edit pictures like a pro Use our free photo editor to apply filters, change up the brightness, add vignette, and more. 5. Show it off to the world Share your designs directly to Instagram, WhatsApp, email—or simply save to your device. EDIT VIDEOS ON MOBILE? WITH CANVA YOU CAN • Come play with Canva’s upgraded video editor and movie maker. • Start from scratch or choose a pro template. • Edit with ease, splice, trim and cut - it’s effortless even on mobile • Add transitions, effects and music. From our free library or use your own. • You can even collaborate in real time! • Go from shooting to sharing seamlessly. Share easily to Instagram, Whatsapp, TikTok or just email it to mom. USE CANVA FOR SOCIAL MEDIA • Instagram Story Editor, and Story highlights maker • Create Facebook Posts & Facebook Covers • Design Twitter banners & Youtube thumbnails • Make cards, invitations, photo collages and even use Canva as a poster creator for any social media use USE CANVA FOR EVERYTHING • Create a logo, book cover, blog design for any project • For any event: birthday card maker, wedding invitation maker, evite creator • Simple and free image editing app • Photo collage maker, flier maker, banner maker for any occasion • Design motivational quotes and humorous memes • Party invitation maker, school poster maker, video banner maker • For business: brochure, resume, presentation, promo poster maker CREATE DESIGNS QUICKLY Use Search to find templates faster. We’ve got diverse themes to be your all-in-one invitation creator, poster creator, logo maker, online invitation maker, business card maker, more. Add a video to your next Instagram Story to make it come to life! COLLABORATE ON CANVA Create a free team to easily share & edit designs with friends or colleagues. Work together to finalise presentations, business cards, brochures, and other design needs. UPGRADE TO CANVA PRO Save time, simplify workflow, and stay on brand with this subscription! • Unlimited access to millions of high-quality photos, icons, and illustrations with Images Pro. • One click is all it takes to resize your graphics with Magic Resize. Need to post your image to Facebook, Twitter and Pinterest? Select your desired image types and we’ll do the work for you, instantly. • Save your brand's colors, logos and fonts and create on-brand designs. Your monthly subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. The Payment will be charged to your iTunes Account at confirmation of purchase. You can manage app subscriptions in your iTunes Account settings. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a paid subscription. Monthly renewals are charged at $12.99 (local prices apply). No lock-in contract. https://about.canva.com/terms-of-use https://about.canva.com/privacy-policy Note: Image pack in-app purchases on the App Store are only available to use on the Canva app for iPhone. Follow @canva online for exclusive design tips, updates on features, and news on fresh design drops. Got questions or comments? Get in touch http://canva.me/ios
Loved it, but now I hate it!
by VivianLives55 on 2021/10/19 00:55
The user experience of Canva on mobile devices used to be as amazing as the MacBook version. No longer! I would give it negative stars if possible. I can’t scroll through my elements & that’s 100% unacceptable. Seems to be worse on brand new iPad mini than on other devices. Seriously, Canva, fire whoever pushed out this update & hire somebody else.
Love Hate Relationship
by Second Breakfast Panquakes on 2021/10/19 00:41
I love this app. It is SO easy to use. BUT I’m so OVER it crashing CONSTANTLY when I’m in the middle of something. I’ve never had an app crash so often!
These reviews are lies
by ---___---____---34d on 2021/10/18 23:19
Honestly Canva is one of the most spectacular web design platforms I have ever had the pleasure of working with. I’ve NEVER experienced all these “crashes” that everyone is talking about and honestly they sound like unwarranted complaints. The fact that people are rating their reviews five stars just to get your attention and then state that Canva is a one star app should show you how deceitful some of these “reviewers” are..... Anyway, unlimited assets with a pro subscription, background remover, gif creator, SVG capabilities so you can upload your own icons and change colors, folders to organize your projects and so much more. I manage two business accounts and I can’t even begin to tell you how amazing Canva has been over the past two years with both accounts. I use one frequently for my proposals and cover letters, legal documents, etc and the other account for social media graphics and portfolio projects. Never had problems with download or upload speeds and I have uploaded countless amounts of assets over time. You can even organize your assets into folders that you can access while editing. Never had projects magically erase themselves from my designs If you do not have a graphic design background and need graphics in a pinch- this is the app for you. If you are your own marketing team- this is the app for you. If you love using inspiration/templates for graphic projects- this app is for you.
Download projects does not work
by Nikkig127 on 2021/10/18 19:30
I am unable to download any project I’ve created. I click the save icon and when the save options do appear to select, nothing happens once I make my selections. But, they usually don’t appear. I click the save icon and nothing happens. I force close the app and try again, nothing happens. I even tried deleting the app and get the same results. What’s the point in creating anything if I can’t save it?
Log-in issues
by just_ur_local_clown on 2021/10/18 17:01
Will delete my review once this bug is fixed! It gives me an unknown technical error when I try to login with my existing non-gmailappleFB account email, and it’s also giving me a signup issue when I try to create an account with my phone number. Love Canva and its accessibility, but have to stick to mobile browser for now because I can’t use the app at all
Fix please
by JayLee4323 on 2021/10/18 16:51
It keeps messing up the font when I animate it
Small Biz Owner Love
by Willowwalker on 2021/10/18 14:40
Like I’m just saavy enough to make my own adorable designs with out farming the job (tight budget) Canva makes it soooo easy!!!! Love this program!
What’s wrong?
by jade_95 on 2021/10/18 08:04
I love canva, but every time I try using the app it doesn’t allow me to log in! It’s been over a month and keep getting the same “experiencing technical difficulties” message. Works fine using the url version but the app is sooo much more convenient. Please fix the issues!!!!
La mas completa
by NAILGER on 2021/10/18 05:59
La m
Error
by BrodyHN on 2021/10/18 02:56
Not downloading my image after I just paid for Pro...
Clunky app
by canva not on 2021/10/18 02:30
So clunky and not easy to use
🥺
by not ☃️ on 2021/10/18 00:17
Sorry but I can only read this app two stars ⭐️ I got it on my laptop and I love it! But it doesn’t work on my phone or my parents phone or my grandparents phone or any of my friends phones! Please fix this!! Tiger 🐅
Helpful and Fun
by Sarah Erickson on 2021/10/17 22:29
My dream job is to become a photographer and when I saw this app I knew it would help me with this. Everything in this app I find fun. The effects and frames you can use are truly unique. I’ll be taking pictures to edit almost every day now!📷
Used to be perfect
by ACF5 on 2021/10/17 21:06
Used to work flawless and perfect. Now, everything is buggy and doesn't work the first time, background remover isn’t perfect, the inserting of videos almost never works the first time (you have to click refresh 7-8 times before it works), and THE MOST FRUSTRATING THING: the page button, when i press it to switch which slide on working on, it 100% always bugs out. Everytime. I’ve updated, I’ve closed and reopened, and none of it fixes the problem it only made the toolbar at the bottom dissapear (how idk). Its super buggy. I can never complete my work without being frustrated that every time i press the page button to change slide/page it shuffles the pages and shows them in random spots on the screen and i cannot select any... I’m at a point where I can’t even change the page now because every time I press the page button it’s shuffle them around it bugs out, and glitches. Every time. After 2 updates how is this still an issue
Program
by suoer stary on 2021/10/17 20:06
Best designing program ever
Paying for an app that I can barely use
by yfcjgggibjbjjugvu on 2021/10/17 19:16
This is a great app but images doesn’t load up, I can scroll on my designs but can’t scroll through the images and other tools like my folder, saved templates. I foreclosed the application multiple times even uninstalled it. Still a very big issue.
Easy to use
by loloike on 2021/10/17 17:36
I love the app it’s so easy to use an the free template available!
Not a fan
by jm19832020 on 2021/10/17 17:26
I pay for the full pro account, it dosent load. It shuts off mid project and half the time it freezes. Not worth the money
So many possibilities
by Wackini on 2021/10/17 13:59
The more I use Canva the more new dimensions of creativity open for me. Easy and fun to use.
'Perfect!
by Nikki1174 on 2021/10/17 13:41
Easy to use. Beautiful designs. I cannot say enough good about this app.
Sandra
by sreit on 2021/10/17 13:41
I’m having difficulty trying to learn how to use canvas
Critique
by Junkyu's on 2021/10/17 03:49
It makes my work done well. This is helpful!!!!
No option to log in
by grdedjbohtxevub on 2021/10/17 03:32
I cannot log into my account. The app only gives the option to log in with mobile or to create an account. I already have an account that I’ve used for over a year. Without being able to log in the app is useless.
10 Stars!
by Madison Tracy on 2021/10/17 00:34
Glad to see Canva getting the recognition it deserves, it is truly my best friend. I am a creative and actually prefer Canva for designing print marketing materials and branding! It is very user-friendly and the amount of things you can do on here is infinite as Canva is constantly updating and adding new features. I hope the graphic design community starts taking Canva more seriously!
All you need is here worth it
by Ddoksunni on 2021/10/16 21:30
The best app for presentation !
Canva, The app I love
by Inmarsgirl on 2021/10/16 21:13
So I started to use Canva in class and I was like “ I like this” And downloaded Canva and it is awesome! This is my Favorite app! I Recommend this if you have a company or just want to get creative! There are awesome stickers and templates! I use my tablet, but some issues, it won’t let me use canva anymore for some reason. I am a little upset about that. Please try to fix and respond- Have a good day!
CANVA THE BEST APP EVER
by Puabs on 2021/10/16 20:18
CANVA is the bestest app ever. It’s. Lifesaver, indeed, a money saver. Thank you thank you thank you to the creator of this incredibly amazing on-the-go machine!
Great bout too many updates!
by erfhosseinpour on 2021/10/16 17:09
Why your great app have so many updates for everyday?
Love
by Ann225mom on 2021/10/16 16:41
I love Canva
Everything was fine until I had an issue
by Jfizzleeeeeeeeeeeee on 2021/10/16 13:32
I’ve been using this app faithfully for 6+months never had an issue. But now I have a huge one. They’re charging me for pro benefits. But will not let me access them. They don’t have a number to reach out to. So you have to email, they give you the run around when trying to resolve the issue. It’s extremely frustrating not being able to resolve my problem on the phone. I have sent over all the documentation they would need to resolve it. Yet they say they can’t help. I just want my money back for 3 months they charged me and I wasn’t even able to access it. I tell them that my account was either stolen, or deleted. But my Apple ID when I log in doesn’t match my actual Apple ID. So it looks like I may have been hacked. Regardless I showed proof of these transactions coming out of my account and still nothing. I have multiple businesses. I don’t have the time to sit and keep explaining the same thing via email
What Happened?
by SheTrending. on 2021/10/16 12:23
I have been using this app for 2yrs and all of a sudden yesterday I had to delete the video Canva because it was no long supported so I deleted the app. Now since that happen this app here is not allowing me to download. I have to literally hit the screen three times to upload and three times to save it and download. And there is nothing wrong with my phone at all I have an iPhone. And my nieces said it is happening to them as well and the are the n Android. I love this app because it had no watermark and it made my videos looked professionally done. But now I have to find someone else and in hopes that their services are much better.
Canva
by @cookingwithnabeela on 2021/10/16 07:24
I love Canva for my presentation! It’s easy to use. I wish I could afford the pro!
Súper útil
by melazu1981 on 2021/10/16 06:59
Una herramienta muy versátil y amigable para usar!
its not free anymore.
by iLoveJasonLancaster on 2021/10/16 01:41
whos going to pay as much for this app as they do for netflix? thats so far out of touch its ridiculous.
Great Results!
by Ms. Festive on 2021/10/15 22:18
I’ve used this versatile app for birthday invitations, calendars, flyers, Father’s Day Cards, and thank you cards. Each successive project gets better, so I recommend that you try it!
ESSENTIAL FOR SMALL BUSINESSES!!
by sidco1823 on 2021/10/15 18:52
I love this app so much . This is an essential for small businesses!!! You can have your brand looking like something a major corporation would have . They also make it so easy to do so . I can’t get off this website/app ! Once I get done with creating one thing , then I’m on to the next thing ! Best thing since sliced bread 🥳
Charged my card but no canva pro access
by Cody Broker on 2021/10/15 18:09
I have repeatedly tried accessing my canva pro account but when I login it says I only have the basic edition even though I have been charged in my credit. Good luck finding a number to call canva or getting help to get it resolved.
Canva is amazing, it’s helping to make my dreams come true!
by Ms boomfirecrackerboom on 2021/10/15 18:02
I feel like I can take on the world with Canva. The free designs are incredible and I feel so confident and professional when I use the resources provided on the platform.
Great but the app needs to be updated
by Luv 4 v.fam on 2021/10/15 12:12
Love Canva but recently it’s been sooo slow and I can’t even scroll on the app. I do most of my work on the go so I really need the app to work for me
Unable to download videos
by mochadream22 on 2021/10/15 12:08
Since the update to ios15 I have not been able to download videos. I can create them but the download to save I only get a PNG file not MP4.
Amazing Tool
by IndoDY on 2021/10/15 02:23
Such an amazing tool. I use it for my work, my side business & my graduate program. Highly recommend the paid version.
Amazing
by Tori Kalshnek on 2021/10/14 21:15
Love it
Can’t scroll through elements!!!
by Mystik Mother on 2021/10/14 17:22
I can’t scroll through my elements!!! This is extremely annoying. I am a monthly subscriber and this is making my work so difficult. I have every update and still have this problem….please fix it.
Business!!
by jwashington34 on 2021/10/14 14:44
Canva has helped me with me business!
Love it!
by BeBonita on 2021/10/14 13:17
Simple & Easy to use
Hard to use!
by Danaaae on 2021/10/14 04:04
I hate this app! Not user friendly AT ALL! And how do you go BACK to the previous page when viewing designs ? You can’t! You have to hit home and start all over. Awful!
Easy
by Dasia5 on 2021/10/14 03:19
Easy simple
Horrible customer service
by jsolis1106 on 2021/10/14 03:10
I upgraded to Canva Pro. Unfortunately I have not been able to use the Pro perks. I’ve paid for months. Is very difficult to get a response via email from customer service, I have not had any luck finding a phone number to contact them. Creating things is so easy and I like it, wish I could have access for something that I’m paying for monthly.
So slow
by GenMatias on 2021/10/14 01:12
Great app, but man why does the app work SO slow.
CANVA
by Jjccoott on 2021/10/14 00:39
Es un poco difícil de utilizar
Thank you
by Alucas6 on 2021/10/13 23:56
You guys are helping me out for a better life thanks !!!!!
Freeze Issue
by Sd2376 on 2021/10/13 16:55
I’m not sure if anyone else has had this issue but in the middle of creating, the entire app will freeze. iPhone user.
Update sign in on app?
by d_kris on 2021/10/13 16:54
I love canva! But I logged out to switch accounts and now it doesn’t have the option to log back in with email. The app only allows logging in with mobile or creating a new account with email. Can email log in be added back in? (Otherwise I’m locked out 😔)
App shutting down
by Mea007 on 2021/10/13 15:26
I really like this app, but it keeps shutting down when I’m in the middle of my edits. Makes it really frustrating. Is it a bug? Can you fix it please.
Good good
by buchdecuch on 2021/10/13 06:08
Good goid
Fun
by TheRealBaconerfan on 2021/10/13 00:17
I like all the tools
Somewhat mobile friendly
by lem000nn on 2021/10/12 21:41
Love it, but sometimes it is a bit hard to move text boxes or photos
Canva makes you the pseudo graphic designer you always wanted to be
by Kellychachacha on 2021/10/12 19:19
I’ve worked and Photoshop over the years and Illustrator, and although I am grateful to know their basic functions, I am by no means a designer. I’ll come up with a loose idea but have a hard time knowing how to execute it cleanly. Canva helps with all of that, making my projects easier and professional when my clients are on a budget.
Oct ‘21 update is horrific
by NemaKnows on 2021/10/12 19:01
I’ve always raved about Canva and have been a paid user for years. I thoroughly enjoyed creating visual content for self and others, at no charge, simply as a passion project. This recent upgrade is horrific. The elements are difficult to manage, the tools are not intuitive and it is hard to create new projects whereas it was once a seamless and easy experience.
Forced updates
by Kellah_ on 2021/10/12 11:01
Logged on mobile to work on a project, Canva would not allow me to proceed without updating the app. When I opened the app after the update, could no longer sign in due to the app “experiencing a technical issue.” Most apps allow a bypass when there is a new update for this very reason, but there was no option to ignore the update.
Issues with IOS
by dwinosam on 2021/10/12 01:08
hi guys, I think you’ve done an excellent job. i’m not. Adesigner, and I sue this for very casual things, butwould just like to point out the astronomicaldiference betwen the computer app and the ios app. Its very difficult to do. Its difficult to select items, copy and paste from one page to another, arrange elements, select text when the screen keyboard comes up. It is still a useful resource to get by, bit definitely not an easy to use tool like the computer version. Just wanted to let you know since you seem to be putting sincere efforts into making this app great
Not liking
by cbrewer21 on 2021/10/11 23:22
Much harder to use since update
Great app
by simplyatack on 2021/10/11 19:54
Works for beginners too
I can’t download my designs
by Zainab Nkemgang on 2021/10/11 19:27
Kindly fix this
Good
by Fungamesfan on 2021/10/11 17:32
Good
Fácil y muy creativo
by Marigin Perez on 2021/10/11 15:27
Fácil diseñar desde
Great for beginners and experts
by lol seriously though? on 2021/10/11 14:56
Very user friendly!! You won’t regret it!! It’s even better with the pro account!! Great for new business owners who need marketing done. Awesome templates and great files to choose from.
Canva is a Lifesaver!
by lzwitty on 2021/10/11 12:31
I use Canva for work daily! It is User friendly and gives professional results! I would be lost without it.
Can’t save & now can’t log in
by One0voice on 2021/10/11 10:30
The free version of the app’s been great for my nonprofit needs but recently it’s been hit or miss about being able to save/download and today I only got three out of 50+ designs that I need to download. Apparently there was a version update three days ago and now I can’t even login after I deleted and reinstalled the app thinking that might help.
Okay | 好的
by writerandpaper on 2021/10/10 17:50
Nutshell: 3.5/5 Pros: Healthy variety for the free version, effects, variety of fonts, free, no watermark, share for free, download in different formats. Cons: Does not always load, cannot support two accounts at a time, when click on an icon to add brings back to the top. Evaluation: The app is okay/好的 and meets standard expectations. •Honest Review •3.5/5
Amazing
by Ms. Tanisha on 2021/10/10 16:33
I’m so glad I found this app. Making getting my business started easy..
Perfect Design Platform for my business.
by Janie S. on 2021/10/10 16:05
Canva is great for all social media! Highly recommended! 👍
AMAZING
by Keiras_slime_shop on 2021/10/10 14:30
I use Canva for many things but mainly my slime shop for covers and my logo and many other slime related things! I recommend Canva to anyone with a small business!
Amazing
by pastork18 on 2021/10/10 12:16
I am a so out of the loop with designing or creating anything. But I got tired of asking and begging people to make my invitation and Flyers that had skills. And plus paying 40$-75$ each time (this doesn’t even includes the printing. Canvas all I can is this is the best thing ever. May GOD CONTINUE TO BLESS THIS BUSINESS. PASTOR HENDERSON
Lots of Options!
by Pietsch88 on 2021/10/10 01:07
Love it! Lots of fun creative options!
So much fun!
by wisdombooks on 2021/10/09 23:07
I’m having a marvelous time with this! It lets me get what’s in my head into reality. Pretty much my only frustration is trying to isolate the element I want to edit- I’m sure that’s cause I need to learn how- but I don’t see an apparent way. Otherwise I love it!
Great app… when it works
by Rygy12 on 2021/10/09 20:34
Love this app. But when using it on my newer iPhone or even my iPad since getting iOS 15, certain templates crash constantly now, even since updating the app. Computer version works just fine.
Review
by Yo-Free on 2021/10/09 19:13
I’m learning how to use this and I’m amazed...
Having trouble scrolling
by ikka93 on 2021/10/09 19:09
I love this app to quickly put together projects, however, it’s not letting me scroll through “elements” on my iPad. It doesn’t give me any problems on my laptop, but that’s not my preferred way of working. It is very inconvenient because I use this app daily.
Pro not working
by TrishBeq on 2021/10/09 16:26
I subscribed to canva pro but it still keeps prompting me to purchase it and won’t let me use the subscription I signed up for.
No Go Back button
by shenebehidb on 2021/10/09 13:10
You made all these updates but forgot to put a “Go Back” once you click on a design. Have to hit the Home Screen button every time I dislike a design makes things sloppy. Change it back to the old update lol
Great app
by JennYuuka on 2021/10/09 03:21
I love this app. I’m only using the free now but I’m definitely getting the pro soon so i can create intros and outros
Subscription
by luv you forever on 2021/10/09 03:19
I just paid for my subscription for this month and it is not working that is why I gave two stars.
I ❤️ Canva!
by ❤️ Frida on 2021/10/09 03:18
Thank you Canva for beautifying everything I create!
So easy
by UnHAPPY1179 on 2021/10/09 02:26
So easy to use!
Excelente!!!
by Olga13895974. on 2021/10/08 20:03
Me encanta trabajar con Canva, es mucho más sencillo. Muy buenas fotos.
Canva
by wow all are taken on 2021/10/08 19:35
DO NOT download this they will charge you and there is no way to cancel this so do not open it at all!!!!! Look at reviews not on this site but other places. Gives it a 2. I am warning you to not download it they don’t reply to emails, well someone does but never gives you reason you are being charged. Ripe off company. Let others know this friends family.
Glitchy when scrolling
by Fancy11592 on 2021/10/08 18:17
For the last week, I’ve been experiencing issues when scrolling through the elements menu. It gets stuck and is totally blowing my creativity. Please help! I pay too much for this not to work optimally.
La App de soporte de diseño más completa y versátil y completa
by marielarsz on 2021/10/08 14:25
Excelente
EXTRAORDINARIO !!! 🇺🇸 🇵🇪
by EVITA KNUTZEN on 2021/10/08 12:38
Uso muy poco, para algún cumpleaños, porque es personalizado. Soy una paciente oncológica y esto me entretiene. Les agradezco de corazón por su ofrecimiento de Canva Pro. Dios los bendiga a todos ustedes.
Canva is Everything!!!
by Kosmetics Kloset on 2021/10/08 09:48
Honestly I don’t know what to say!!! I wish I could give this app 10000000 stars!!! This app is the best at its game! A game changer!!!❤️❤️❤️❤️
Usually the greatest ever
by TamiaTucker on 2021/10/08 03:56
I normally use Canva every day to create content for personal and business reasons. I updated my app and now it is constantly shutting down and now is no longer even opening up. Please Canva fix this as Canva is essential to my business. I can't even open up the app to contact support so here I am giving a review a try. Once fixed, I will update my review.
Who knows?
by BadTutu on 2021/10/08 00:22
This might be a great app - but I can’t say because I can’t even get through the set-up stage. Enter the sign up info, get sent a code, and BOOM - ”Canva is experiencing technical difficulties.” Really? One more try tomorrow, and then I delete. If it can’t do that right, I don’t know why I would trust it to do anything else.
Like/Hate Relationship!
by Puzzledn'Perplexed on 2021/10/08 00:04
Upgrading to the Pro version was definitely a great decision on my part, and for the most part I’m enjoying the App. I do find myself having to import elements from outside sources very frequently however. I’d really like to see Canva up their game in the quality and quantity, and the variety of elements offered. My biggest issue with Canva is a major one! The App constantly crashes on me while I’m working on a project. Everything else on my update iPad works perfectly fine, it’s only the Canva App that has these issue. My only solution is to do a complete shutdown of my tablet and reboot it. I even lost the progress on my work in one project, as it failed to save my work, before it crashed. Obviously I had no idea, or I would’ve saved it myself!!! Considering I’m paying money for this App, I do expect a higher standard. This issue happens frequently. I somehow would have a very hard time believing that I’m the only one with this same issue, which would mean that they haven’t taken the time to fix it? If this continues, I will have no choice but to find another App that offers me the roughly services at around the same price, but that works properly!
It just gets better.
by Andi w/DuoShelf on 2021/10/07 20:24
I’ve been using Canva for years and love it. I’m even teaching my kids to use it now. I love what we’re able to create without any previous experience. Oh, and it keeps better and better as they add new things.
Easy, easy.
by lit illuminati on 2021/10/07 19:44
Easy, easy.
Great Website - Mediocre App
by Alexanderpro_1 on 2021/10/07 05:17
I have been using this app for 3 months now. My biggest issue has been the ridiculous bugs. It will repeatedly refresh the page and not let me edit something a certain way. The worst issue was downloading images. The quality would be so bad sometimes, that a screenshot and cropped photo would come out more clear than downloading it. I gave it a 3 star because the website and company do pretty good. It’s just the app that feels very behind. I hope you fix these issues in the near future.
Perfect
by Sistah PYT on 2021/10/07 03:40
I love this app! Worth every penny ❣️
Lagging image search issue
by alexvantonder on 2021/10/07 03:34
I love this app and use it all the time, and recommend it to everything. I can’t say enough good things about it. But in the last month there’s been a lag on searches in the elements bar, it hangs for up to 15 seconds each time you scroll down. This is ridiculous, it’s quicker to find my own stock and upload it myself. Another issue that has been happening recently is while you’re in the middle of an edit the app says ‘something went wrong’ and you lose your work. My last issue is that the new zoom feature is so bad. I use Canva on iPad and want to be able to zoom with my fingers, not a bar. Please fix this, I pay for premium and don’t want to have to find another app when app when my work is on Canva. It’s an amazing app otherwise and 3 months ago I would have given it 5 stars.
These reviews are lies
by ---___---____---34d on 2021/10/18 23:19
Honestly Canva is one of the most spectacular web design platforms I have ever had the pleasure of working with. I’ve NEVER experienced all these “crashes” that everyone is talking about and honestly they sound like unwarranted complaints. The fact that people are rating their reviews five stars just to get your attention and then state that Canva is a one star app should show you how deceitful some of these “reviewers” are..... Anyway, unlimited assets with a pro subscription, background remover, gif creator, SVG capabilities so you can upload your own icons and change colors, folders to organize your projects and so much more. I manage two business accounts and I can’t even begin to tell you how amazing Canva has been over the past two years with both accounts. I use one frequently for my proposals and cover letters, legal documents, etc and the other account for social media graphics and portfolio projects. Never had problems with download or upload speeds and I have uploaded countless amounts of assets over time. You can even organize your assets into folders that you can access while editing. Never had projects magically erase themselves from my designs If you do not have a graphic design background and need graphics in a pinch- this is the app for you. If you are your own marketing team- this is the app for you. If you love using inspiration/templates for graphic projects- this app is for you.
Leaked my password to darkweb
by Kayla0725 on 2019/08/23 19:20
So I wish I could rate this higher, because it was pretty easy to design the business card I wanted, it was easier when I went to the website. I was able to make it in 20 minutes on the website vs an hour messing around in the app. However when I tried to purchase the card it would not accept my card, it kept getting errors. The next morning I saw it tried to charge and then refund my card 3 times so not sure what happened there. Still it refunded all of them so no loss of money, just frustrating. I then took a break before trying again to purchase the card I wanted, but in that time I got an alert from Credit Karma that I had had a security breach and my password was found on the darkweb. The site that had the breach? Canva. Now I’ve had to deal with changing any website that I’ve ever used a variation of the password I used there, and it’s not every app and website, but it’s enough to be a lasting headache. TLDR liked the card I made, but I couldn’t purchase it and they weren’t secure enough not to leak my password. 1 star.
Canva... the app we all want to love
by blogbarger on 2018/12/21 06:00
Let’s start with the good. It’s 2018 and nobody makes a (sort of) desktop publishing app for iOS except Canva. So kudos for taking this project on. That said, the app is so painstakingly frustrating, I’m kind of amazed I still use it. It crashes all the time, weird changes are made when I go to save (wasting precious time), and lots of other very quirky things. Example. When working with text, in order to exit edit text mode, one has to click done. That alone takes forever, but after hitting done no matter what page I’m on in a document, the app leaps forward to the last page. Another example. Try renaming a file. It crashes every single time. Try renaming it again. This time it works. Every single time. The list goes on and on, and things load oh so slowly. So long story short. This app isn’t ready for the field. It’s hardly even beta worthy. But we all still use it. Why? Because there’s nothing else out there for iOS. The moral of the story is that we need other developers to begin working on publishing apps so that we not only have a choice, but so that Canva has some competition. The developers respond quickly, roll out updates, and make promises, but bottom line is the app still remains broken. Honestly, it’s such a chore to use. There is nothing enjoyable about the app and all I hear out there is that when we go to work on a project.... we just pray we can make it through. Upward and onward.
Still some oddities in the system
by A.C. Groffman on 2019/04/22 01:21
EDIT: Previously, I had written a negative review saying that a recent update had essentially removed every feature of the app that I used for my designs, background color editing among this number. I am happy to say that, for the most part, those features have been restored. I am able to access and edit all my designs on my iPad, and the completion of the update has made usage fairly easy. However, there are still some large issues that need to be fixed which prevent me from giving this app five stars. For starters, I cannot access any templates on my iPad. If I click on the Templates button, nothing appears. I have tried this multiple times; every other tab under the + button works exactly as intended, but it has been a month or so now and I can’t access any templates. This is a pretty big issue for me; the vast majority of my designs use a specific template. The second issue I have is that I still cannot edit background colors on my iPad. This is also a large aspect of my designs, and right now that means I have to switch to my laptop to be able to actually get the design I want. I’d quickly change this review to five stars if these factors were fixed, but for now this remains a frustration for me.
HATE the Updated iPad App
by LennyPam on 2018/11/11 03:48
I’m a long time Canva user and absolutely loved this app. I use it all the time for all my blog graphics. However, Canva recently updated the software for iPad and now I hate it. What was once an easy to use app, is now cumbersome, has less functionality, less ease of use, less user friendly, less everything except the amount of time it takes to create a new graphic. It has got to be about 200% slower. It works very similarly to the iPhone app - which I hate. If I can’t use the old interface, I’m gonna be forced to switch apps. Please don’t make me switch. Don’t make the iPad app function as poorly as the iPhone app. I need speed, ease of use and lots of functionality that works well on my iPad. Not my iPhone, but my iPad. I also can’t edit any of my saved files in Canva as I receive a compatibility error message. PLEASE FIX THIS!! PLEASE AT LEAST GIVE US THE OPTION OF USING THE OLDER VERSION. I HATE THE UPDATED IPAD VERSION. SERIOUSLY. HATE IT! I CAN’T EVEN USE IT, BECAUSE IT JUST SITS THERE FOREVER SPINNING, TRYING TO LOAD AND CAN’T. PLEASE, PLEASE GIVE US BACK THE OLD VERSION. PLEASE. How about if you do away with the iPhone version and just use the old iPad app? That’s a great idea! Or make the iPhone a limited functionality (which, it essentially is). Please give me back the Canva I loved! I am extremely busy, carry my iPad with me everywhere I go and use Canva all the time. Please do something about this!
Like/Hate Relationship!
by Puzzledn'Perplexed on 2021/10/08 00:04
Upgrading to the Pro version was definitely a great decision on my part, and for the most part I’m enjoying the App. I do find myself having to import elements from outside sources very frequently however. I’d really like to see Canva up their game in the quality and quantity, and the variety of elements offered. My biggest issue with Canva is a major one! The App constantly crashes on me while I’m working on a project. Everything else on my update iPad works perfectly fine, it’s only the Canva App that has these issue. My only solution is to do a complete shutdown of my tablet and reboot it. I even lost the progress on my work in one project, as it failed to save my work, before it crashed. Obviously I had no idea, or I would’ve saved it myself!!! Considering I’m paying money for this App, I do expect a higher standard. This issue happens frequently. I somehow would have a very hard time believing that I’m the only one with this same issue, which would mean that they haven’t taken the time to fix it? If this continues, I will have no choice but to find another App that offers me the roughly services at around the same price, but that works properly!
The update ruined everything
by Steph Pen on 2019/04/20 18:24
I used to really like this app, and I would use it all the time like 9 months ago, and I’ve been using it since, just not as much because it’s changed a lot and it’s getting so hard and annoying to work with now. First of all, the college lay out I would use the most is no longer on the app, which makes me really mad since it was my favorite one. Secondly, whenever I save something, it saves completely different than what I originally had. It takes me opening and saving it again 3 more times to get close to how I wanted it to save in the first place. Lastly, editing is getting SO annoying and hard now. Before, editing a picture within a collage was really easy, just double tapping and zooming in or out. Last month, whenever I double tapped the picture, there was a lot of pictures and lines overlapping each other which made it really confusing and annoying to edit, but now, I can’t even do that. Whenever I double tap a picture now, it takes up the space of the entire collage and it doesn’t even let me edit it. It doesn’t let me zoom in, out, or even let me move it around, it just goes back to how it was. This is really stressing me out, and I use to really love this app. Please let me know if there’s a way to fix this, because it’s very hard to use the app for all these reasons.
Great App with a Few Bugs
by Lexi_Brunner on 2020/04/05 20:03
I’ve been using this app for over a year now. I really love it. It works well, it’s easy to use once you get the hang of it and you can really design some super cute things. I do get a bug where it will download blurry though so I wish that would get fixed. It’s definitely been happening for over 6 months and that’s a huge inconvenience. I also wish there was some sort of tab that you could open where it would load all of you words or illustrations that you used on your design and then you could edit them from there because once you overlay or underlay something, it’s a huge hassle to fix it if you want to change something. I end up having to move a lot of things to find what I put under something to move it to a better location and I think another little edit button where it took you to everything you used and gave you the option to highlight them or something by clicking on them would be amazing! Just food for thought. I would recommend this app!
What happened?!? Slowly fixing it..?
by Wildsong on 2021/08/31 20:59
EDIT: Well, something was fixed. Still having weird rebounds when trying to crop, but the “Pro” logo is back on things that aren’t free (which there also seem to be more of again), so I no longer have to hover over everything to check. Congrats, you guys get a star back. This used to be an amazing app and for the longest time I had rated it at 5 stars. Now, however, it’s become such a headache to use. It used to show which images were free to use as soon as a gallery loaded. Now I have to hover my finger over EVERY SINGLE ONE, only to find that 99% are now “Pro” and cost money to use. There’s no way to filter your search for only free images either. I’ve resorted to searching Google for free-use stock photos most of the time. I’m not using this app to make presentations or anything to make money off of, I just like making my social media posts prettier. Also, when I’m cropping a photo, the app will suddenly bounce backwards out of that function and I’ll have to click AGAIN on the crop button and start over. Seriously disappointed and if I find another photo editing app that I like better, you can be sure I’ll be deleting this one in a heartbeat.
I want to like it. But, I can’t.
by notdeseray on 2020/10/15 04:38
I’ve used this app for a few years now. Both on desktop and mobile. I loved the selection of templates available and the fun add ons too. The app could be great but I run into too many problems. #1 It’s a hit-or-miss in terms of the user-friendliness. Sometimes, it’s very easy to use and adjust certain things. Other times, things will clash and will be difficult to select. I wish there were some consistency. #2 The helpful articles aren’t very helpful. I was directed to a ‘helpful’ article in order to solve my problem. In this article, it asked me to click under a tab and look for a section. The section did not exist. I’m not sure if it was a mistake. But, to me, (because I was requesting a refund) I couldn’t help but think it was on purpose. Why is it so difficult to get a refund! #3 Logging in seems almost impossible. If I go into too much detail, I’ll lose you if I haven’t lost you already. Canva never seems to remember my emails. I have two. I only use one for apps like these. I request a password change and suddenly it remembers my email? What is the deal? The logging-in process discouraged me from even using the app. This app could be great, but the little things discourage me from even trying to login.
Top Quality
by mlebow910 on 2021/03/26 01:33
This app allows you to not only create your own designs from scratch, but gives you countless of templates to help give that top quality look. I used this app for different type of papers for my upcoming gender reveal. Everywhere I looked didn’t quite have what I wanted so I decided to design my own. I am more than pleased with the results, the paper is top quality and their t-shirts are beautifully made. Their pricing is incredibly cheap compared to other sites I’ve looked into, they saved me so much money. The delivery time as quick and everything was beautiful packaged. The fact that they even plant a tree for every order they receive is just a cherry on top! I will continue to use this company for any future designs. I absolutely adore Canva, thank you to the developers to bring a cheap and easy option to the table. I am extremely impressed, seeing the work your company produced brought tears to my eyes. My gender reveal is going to look exactly how I want it to thanks to you. 10/10 I’ve recommended it to all of my friends! ❤️
What would make Canva inclusive and antiracist
by Cubis monster on 2021/08/15 15:21
1). many teachers like math. Canva needs a selection of math graphics that are modern, diverse, and not stereotypical. Stop showing pictures of Asian 10 year old standing n front of a chalkboard filled with advanced math. It perpetuates the stigma that Asians are smarter in math and that it’s standard for 10 yrs old to be doing calculas algorithms. 2) need more pictures of colored kids and families. In education there are classroom that are all brown, all black, some with very few whites and some very diverse. Also teachers are not all white. Learning happens in classrooms but also outside, in museums, at the grocery store, at home 3). Math is more than just formulas and boring worksheets. It’s playing with manipulative and using computers and calculators. It’s sketching graphs, looking at patterns, collaborating , noticing and wondering. Ok. This will get you started. Looking forward to seeing changes. I had made a tweet several months ago and the response was we are adding new images everyday. Been waiting.
New Version is not worth it
by LTWOODRING on 2019/11/07 14:28
I used to LOVEEEEEEE Canva. I did all of my real estate marketing graphics with it and I was really impressed with the product and the ease of use. After the update to iPhone and iPad the app has been crashing and flickering between pages. I feel the new version allows for less customization and doesn’t use all of the screen space on my iPad Pro which feels like I’m straining to see all the details of my designs. Other annoying things like having to use the search feature to find items like “lines” make this new version almost not worth using. **UPDATE** still using Canva, but still not happy with the ever-changing interface. Y’all are really desperate to get money these days. Now, I can’t even pick a font without having to navigate between free fonts and premium fonts (the free fonts used to be listed at the top, the premium fonts at the bottom. Now, they’re all mixed in). I guess this is what happens when your fav apps start charging users money. I just don’t have a reason to pay a monthly subscription for this yet....and I see there was some sort of security breach for paying users SMH
New update: why?
by Selena_Ewing on 2018/11/09 05:13
I believe that the functionality of the design has gone down with the new interface update. Viewing my projects was way easier in the previous design. I find it harder to add in my own logos from external applications. The reason I loved this App was because I could be creative while on the go with my iPad or iPhone but now I will have to return to using the Website version to make the process easier on me which is not favorable. Please don't prioritize drastic design changes that sacrifice simple but helpful shortcuts like: the grid feature that directed placement of your designs in a geometric symmetry with the overall design, having user-friendly editing for mobile devices that allows you to view all tabs of editing possibilities, and having easy capability of zooming in and out of your design. And every time I open a design up the program changes placement and color of everything on the page and I have to exit and re-enter the design MULTIPLE times before it even becomes similar to what I had saved last. Overall, incredible application but I cannot stand the newest update because of all the difficulties it has brought to my creative process.
Not what is used to be/Unusable
by ChantélFrancins on 2021/01/27 04:16
For the last few months both the app and desktop versions have been glitching so much so that I create the design and just screenshot it knowing that it will no longer save and download. I have been with Canva since the start and never had a storage cap...until recently which means that I can no longer add new photos unless I delete old ones that I use for my business...or upgrade my account which a splash page constantly flashes to suggest. Canva used to be an innovator in the marketplace and now it is not even useable. Why would I pay for service upgrades when the free version acts up too much?! I have watched this app and the company grow so much and wanted to see it thrive even more! But I can not even use it and I am not paying them to fail with their service. Read the recent and low star reviews as these are REAL users giving their experiences. Hopefully they remove the storage limits to where they were before (unlimited) and fix all glitches (I have updated my phone and the app and the glitches are now what Canva offers), so that true supporters of Canva and new users alike can enjoy it...otherwise people will use one of the 20+ alternatives that are written about monthly on various blogs.
Just sick over the newest update
by G.Parish on 2018/11/24 06:57
I just used the app on my iPad this morning and created a couple wonderful easy ads. Then I updated to the latest update. What a shock when I went to Canva to create a quick image a few minutes ago and the whole thing was COMPLETELY DIFFERENT! Now I cannot use it in landscape mode, it is stuck in portrait, and my usual pictures I had in my account (not on my camera roll, but downloaded ones) are no longer there. The whole thing is a lot harder to use. The whole user interface seems to have a lot more hoops to jump through. Did someone think this would be be better? I love Canva, and use it all the time on both my desktop computer and the iPad. Now I guess I can’t use it on the iPad anymore. This change was a BAD idea. I’m glad I found out before I upgraded to Canva for Work. I was going to do that this week, but now I’m not even sure I’ll stick with Canva. I am one unhappy user. Please, please, please can we have it back how it was before?
Good App
by loriiann hayes on 2020/01/19 07:47
Hello! Ashley here, just wanted to say that your app is splendid! But there are a few downsides. I don’t know if it’s just me, or if this happens to anyone else, but whenever I try to get into Canva and make a book cover, the app will crash. The same goes for making anything else. Most times, I am successful in getting into the app, but then the app will pause and I can’t do anything about it. The worst is, I’ve reloaded the app and shut off my iPad Mini and turned it back on, just to see that it’s still paused where I last put it. I don’t want this to continue happening. I’ve tried many things to get it to work and it won’t. And yes, I have deleted the app and have downloaded it again to only log in and have it pause AGAIN. Also, if I get lucky, I’ll go three minutes in to making my cover, and then go to the text area and tap on a text to add it, and IT WILL PAUSE! I don’t know why this is happening and I would appreciate it if you did something about it. Before this was happening, the app was doing very well. Thanks for reading!
Canva is the best!
by Laura Mellark on 2019/02/13 07:52
I have been using Canva for a while now and it has never disappointed me. Never! Sure there’s paid elements to site but the free options are just as high quality and I can always find what I need in the free options. I use Canva for making programs for my children’s theater productions, posters for my sister’s band events, invitations for all my occasions, and literally every other need I have for graphic design. I sent the last program I made to a professional printer to have them stapled and put together to save time on our end, and they said the file was absolutely perfectly made and laid out. They even said they were going to start using Canva too and recommending it to their other customers. I can’t express enough how much I love Canva! Now I do prefer the website just because it’s on a bigger screen buuuuuut, you have almost all the options in the app as you do online. And you can save designs right to you phone. Anyway, Canva is an excellent service!
Love the desktop version, HATE the iPad App
by Jon M.S. on 2020/11/24 23:31
I am a big Canva fan, I have used it for years through college and into my professional career. I just got an iPad Air and the Canva app is less than impressive. There is no integration of the folders function, and several of the editing tools available on desktop are missing. The social media calendar is also missing, which I use daily. There’s no function to search for your past designs, and because you can’t access your folders there’s no organization to your designs. This makes it very clunky to have to manually scroll through all your past designs (again, without a search bar option), and I’ve dealt with the app crashing numerous times. Additionally it takes forever to initially load (landing page appears but app freezes for a solid minute), and lags badly when using template search functions. I love the service Canva provides so I hope these changes can be made to improve the function.
Best design app for us novice/intermediate folks!
by piperlou on 2019/01/05 06:52
This is a great design app! Especially for those of us that love to design but don’t have all our skills honed in on Adobe ID or photoshop. Great tool and love using it for work and my side hustle! 2 suggestions one: wish you could put “your designs” in folders so I could keep my work and side projects separately. Two: when you find a graphic you like I wish it would give you the key words associated with the graphics (like tags)so you could search for more like it or just keep track of designs. A itty bitty complaint but no deal breaker—- I like the 2.0 version but it is a little irritating that I can start a design on my laptop and finish on my iPad because I used a different version. Not that big of a deal I just have to remember to start the project on 1.0. So many options and so user friendly! I have told many of my friends about this great app. I see it only getting better! 🤗
New updates make app useless
by Crazykellsbells on 2018/11/23 22:20
I’m a long-time Canva user and have the yearly business account, which I use often. I was thrilled when they first came out with a mobile app and have also used this frequently and had it work fine. However, in the past month or so they have introduced new updates to the app which have made it completely useless. It crashes every 30 seconds when you are trying to edit (not an exaggeration!), so you can’t use it to make any new projects. I often use it on the go to make small edits to Instagram templates for my company’s social media accounts, but even something as simple as editing a color causes it to crash. I usually buckle through and after many crashes and swear words I can get the minor edits done, but then when I actually go to save my project it will export without any of the new edits and I end up with an old version of the file. I’ve taken to screenshotting my final project in order to use it. Super frustrating, and I hope the developers fix these issues soon. Even my husband knows how much I hate the app issues because I complain about it every time I try to use it!
I love it but it's frustrating
by -ˋˏ Berri ˎˊ- on 2018/10/17 04:39
I use this all the time on my laptop and I love how simple it is on there and everything is just convenient and easy, but since I can't use my laptop for some reason I'm not getting that same experience on my phone. It's a little more difficult, it may have some of the same properties but it's harder for me to find them and control, I can't change the sizes of my pictures and I can't copy and paste if I want a certain thing on a different page but then it's stuck on the one I have it on, and also I wanted to mention that I delete the old image because I don't like the size or something else I can't add my own afterwards so I would have to replace the other one but then I can't make the exact changes I want. I also noticed that some of my old savings have fonts but I saved through phone some of them are gone and I can't get them back again :( other than that I'm really happy there is a app version! I also really like that you can have your work every where and other devices! Thats really smart!
Worst customer service ever
by Tingo on 2021/05/03 13:43
I purchased the Pro subscription in March and I have the receipt. I recently activated a new iPhone. All of my accounts show I have an active subscription but when I open the app the Pro features are not accessible. My iTunes account is set to a different email from the email I used to sign up for Canva. I used the Facebook sign up feature to create my Canva account. There is a huge disconnect in accounts that is impeding me from supporting my business online. And this has created a lot of stress for our team members. I need this issue resolved or my money refunded. None of my team members are able to sign up and purchase their own Canva Pro accounts because everyone is linked to my inaccessible account. Canva has the worst customer service of any company app have I ever purchased. I’ve sent multiple help requests and they either don’t respond or close the case with the disclaimer that the issue is resolved. Which is obviously not the case. Obviously there is no one to speak with on the phone and their email communications are horrible. Although the app works great when it works but the customer service is atrocious. Highly DO NOT RECOMMEND.
PHENOMENAL OKAY!!
by prettyloaf on 2019/07/26 02:50
This app is amazing. I started a new job , while the owner of the company was in the middle of getting things organized and up and running completely. So she asked me to make her some name tags, why in heavens did she pick me I have no idea, I didn’t even know where to start... well I just so happened to type in “make your own name tag” on google and “Canva” was an option under apps. Well I downloaded it and it was completely easy .. the name tags I made game out AMAZING. I could make the font , the size I mean whatever I dreamed of was right there for me to edit. I edited my name tags made them completely to my liking of vision , emailed them and then had them printed off and eliminated at a near by fed ex kinkos. MY BOSS WAS IN LOVE and they look completely professional! I now have a way to make future employees name tags and also received a pay raise !! I love the genius whose behind this app and THANK YOU CANVA!! You rock
Photo Folders
by HeatherLandry on 2019/05/20 13:51
May 2019: Thanks for the response, but I don’t use the app much, so I probably won’t bother contacting you. You didn’t even say whether I’m supposed to have access to custom folders or not. I’m referring to folders you create on your PC and sync to your iPhone. Should I be able to access those? Some apps don’t allow it. Thx. Jan 2019: I wish I could try out more designs and features, but I just have no patience for the extremely rare app that doesn’t give the user access to their custom photo albums (folders you transfer to your iPhone through iTunes). Am I really the only person who uses these albums? Because I’m always shocked when an app somehow doesn’t consider access to them important. Sometimes this can be the result of a glitch in the app. I have the same issue with Messenger, and used to have this problem with Facebook, but it was finally corrected. So if the problem is on my end, let me know, and I’ll add more stars to my rating. You can email me at “heatherlandry” through Gmail if you want to.
Too difficult to login from phone. No help from Canva
by Lorrenb1 on 2018/09/02 01:02
I find Canva okay. The app itself is great however, i’ve noticed that I can always login in on my computer but it gives me issues logging in from my phone. It won’t ever send me the reset password link if I do it from my phone. It’ll just tell me to make sure that I have the most updated version of the app and to try again even though I already do. Trying to find customer service contact info is nowhere near easy on the app and when I tried to use safari to access the website from my phone it ONLY redirected me to use the app which was already unsuccessful. As you can imagine this was a frustrating rabbit hole. I had to find an old email from Canva which has a customer service link. But when I sent a request in twice, they told me I would hear something back soon and I have heard nothing. That was last week. It should not be this difficult to get in contact with the company. Other than that, I love the app and all the options it offers once I’m able to use it. I just want to be able to use it with ease.
NO customer service
by LeslieCGregg on 2021/02/09 20:41
I love this app and what I can do with it from a design perspective. That said, the customer service is horrible. I had to switch the ownership in a business account when an employee left and we could never get it completed. We basically had to trash 3 years of designs and start over. We went back and forth via email with them but there was always something else they needed. Days went by between emails and every email was if we had never communicated. We spent 6 weeks trying to jump thru hoops to no avail. And, of course, there is no phone number to call for support. It was honestly one of the most frustrating customer service experiences in many years. Just make sure to setup work accounts in the owners name because if u set them up under an employee email and they leave u are pretty much screwed. There is no easy way to copy the designs all over to another account. Again— love the product but they need to offer reasonable timely service for what should be easy issues.
Same issues after one year of consistent use
by fellow business owner on 2020/05/05 16:15
I use the Canva app for iOS. It’s the only app of its kind, hence why I’m still using it. Easy to use, simple interface, and you can spend a good amount of time perfecting social media content. The problem is, is that half of the content I make within Canva does NOT save the way it appears in Canva. For example, when using a line graphic, it’s beautiful within the app and aesthetically pleasing. But the saved files shows a dashed line.. Or another issue is using multiple images in one post. When you go to save it, Canva will sometimes only register 1/4 of the images, or better yet, if they’re overlapping, the overlapped image suddenly doesn’t exist. If you’re new to digital design and learning by experience, like myself, this is your best bet unfortunately. If you’re a little more experienced, stick with Photoshop please or adobe or whatever else there is out there. For a creative, detail-orientated person like myself, the frustration with Canva saving your posts DIFFERENTLY than how it appears in the app is literally a big waste of time.
Really love Canva with a few exceptions
by jflksksheoeoeoeoeoeoeo on 2021/07/11 03:36
There are so many great templates, and it is fairly easy to use, especially for the basic designing. There are a few design options that I still can’t figure out, including using frames. Also, their Help menu is kind of hot & cold; either very helpful or totally useless. Customer Service is pretty good, but there’s a delay of course. My biggest disappointment is that as of July 2021, there is still not a single template for 2022 Calendars! I’ve inquired about this THREE times and am told they’ll be released LATE this year!!! Don’t they understand that if someone is doing a calendar for the next year, they need time to design it, get it to the printer, have it printed, do pre-sales and finally sell the final calendars starting in about October?!!! It’s ridiculous to release templates LATE in a year, especially when we pretty much know how all of the dates in a year are going to align for say, FOREVER! Using this feature was one of the main reasons I pay for Gold and yet it’s going to end of being useless to me.
Love the desktop version, but app isn’t the best
by AngGren on 2019/10/08 14:02
I pay for the pro version and LOVE IT - on the desktop version anyway....the app is always offering a trial 14 days for the pro version, but I’m already paying for it....?Do I need to pay twice to be able to access ALL of the pro features within the app (ie. saved brand fonts)?? The app is incredibly glitchy when downloading finished projects. The text and shape of pictures is sometimes distorted and/or cut off. Also, there are more glitches when using both the app and the desktop version on the same project. I know it sounds weird, but sometimes I create something quickly on my phone to get the project started, but want to finish on the desktop version, and this can sometimes be an issue. I highly recommend Canva to everyone I know, however I always advise using it on their computer first, as the app can be off putting.
Utterly FABULOUS
by TotallyTurnedOff99 on 2020/08/14 03:37
Canva has been a true godsend. I work for a small nonprofit where I am essentially development director, social media manager, grant writer, volunteer coordinator, the marketing department, the web developer, and communications specialist rolled into one. While I am many things, I am not a graphic designer! Canva is AMAZING for us. I’m able to put together beautifully designed and aesthetically pleasing collateral materials, flyers, invitations, projects, reports...anything that could use a visual upgrade. Let’s face it, good design is ESSENTIAL to how we communicate not only the work we do as a nonprofit, but how we represent ourselves as an organization, so I am beyond grateful for Canva. Not only do they provide their pro version free to nonprofits, but the interface is so user friendly that my less confident colleagues have even ventured to use it. I have been raving about Canva to folks for a couple of years now, and every update is spectacular.
No help!
by Peter's daughter on 2021/03/12 00:39
I’ve reached out to Canva twice, and it’s been three weeks and I still haven’t heard from them. I had the free version but wanted to do a trial for the upgraded version for my business. I saw they had a 30 day business trial, and yet, when I clicked on the trial period it only gave me two weeks of trial. And on top of that the trial upgrade didn’t even work for me: Every time I wanted to use one of the upgraded features their app wouldn’t let me, and kept on asking me to opt in for the trial, which I already had. It kept on saying error and that I already signed up for the trial even though it didn’t work. I reached out to Canva to see if they could help me. But no, no response back. It’s been three weeks now and not even a peep. The “trial” ended and I forgot to cancel it, so on top of it not working I also got charged $ for something that doesn’t work. I canceled it for next month so that I won’t get charged for something that doesn’t work. Very disappointed and a waste of money. Too bad because I really wanted to try it out for my business and see how useful Canva would be for my brand. Turns out not useful at all.
Almost perfect
by 31flavorsomg on 2021/07/27 18:33
I’ve been using Canva for years now for all of my graphic design needs. First as a teacher and now as an online boutique owner. It’s the best app of its kind I’ve ever come across in terms of features and ease of use. The subscription is 100% worth it—I use it multiple times daily. The only issue I’ve had over the years is with the background remover not working. The performance is spotty at best—it says there’s a connection error, but considering everything else seems to work fine, I don’t think that’s the case. When I need a background removed for a listing, I often have to try several times for it to work. I’m only mentioning this because it seems to have been an ongoing problem for as long as I can remember, so I’m hoping whatever issue is causing it can be fixed soon! Thank you for the amazing app that makes my work so much easier!
Not worth subscribing for
by Treyvon03 on 2019/04/23 07:47
I’m not one to leave reviews because I genuinely find great apps to use and those that I don’t like I get rid of immediately. As for Canva, a service I’ve used for years(on desktop) I didn’t expect the app to work the way it did. Working on a basic level without any pro-level editing I tried to create a document, and the app wouldn’t do what I wanted. Fearing that it was just because I was using the free version I paid for the subscription, and that didn’t fix my issues. Frames wouldn’t line up, adding text was insanely difficult, and subscribing to any of there services is a complete waste of time and our money. In addition to those issue the app was filled with other frustrating things, it crashes, freezes, and restarting my phone won’t work for this app (I have a new phone). I’ve reached out to Apple and they weren’t able to help because this was completely on mine and Canvas behalf. DON’T GET TRICKED LIKE I DID, DON’T DEPEND ONTHE MOBILE VERSION, AND MOST IMPORTANTLY DON’T BUY ANY SERVICES FROM CANVA. Hopefully, they fix there problems and QUIT SCAMMING it’s user because this truly had been a great service and now I’ve lost trust.
Fair
by peorvtvtp on 2021/01/10 17:41
This app is great! It has basically any feature needed for marketing. The only complaints I have are that I haven’t been able to use this app to the full extent like I could if I had a little more guidance on how to use the tools and features. It offers so many different options that it is easy to get lost and confused and it is a little hard to figure out how to make what you have in mind. The second thing is that I spent so long trying to build my logo and business card on my phone with the app. I finally got something out of it that I liked, and then I couldn’t find a way to transfer the images to my laptop from my phone. I logged into my same account on my laptop that I had on my phone and the images I already created were not there. Super frustrating given the time it took to figure out how to create what I had already. Otherwise, this app is a great addition to my small business.
Great for what it does but could be better
by Gabneg on 2019/03/12 21:04
I wish a few tweaks were made to make it more efficient. First, I wish I could filter through free images but it won’t let me. I get the pop up message telling me to upgrade. If it’s not available on the free version then don’t make it an option. It’s so time consuming scrolling through hundreds of images/graphics trying to find free ones but hey it’s the price I don’t pay 😊 I wish I was able to save different versions of my designs. Just because I change one aspect of it doesn’t mean I want the current version saved/overwritten. Now I have to make a copy make the changes there then save that copy as my other edited version which is a pain and can be easily fixed. I also wish there was an option that would allow me to write/draw On my designs. Overall, it’s great for what I need it to do but minor tweaks could make it that much more amazing.
Worst Customer Service and Support
by BMcBret on 2021/01/16 22:50
When I first tried Canva and purchased the Pro subscription in the latter part of this past year, I thought it was the most amazing design solution that would help me save dollars and time. And for a few days, it was. But then my account was somehow not recognized as Pro and I only had the rights of a free user. I contacted via email (I have the proof), their customer service many times and they kept asking me for receipts, screenshot, and other proof that I am paying for it via Apple subscription. Of course I provided this to them and they asked for different proof each iteration over the course of weeks of paying for this yet frustratingly not having the access. I then saw they took about a week to get back to me each iteration. In the end, after three months of giving them what they requested over and over again, I gave up. I canceled the subscription with Apple and am thoroughly enjoying having my time back. Canva has a nice solution that may actually be one of the best , but the lack of support makes it one of the worst exercises in frustration and lost time.
It’s okay but could be better
by CiaraJane07 on 2021/08/04 14:52
I like using Canva for quick and simple design jobs but it’s lacking some key elements. Adding a ruler guide would be monumental since right now we have to eyeball everything and guess if things are evenly spaced. Things like that. Otherwise I enjoy it, the app is somewhat easy to use although it doesn’t include uploaded fonts which is a bummer. Updated review: Oh my god the app has so many annoying bugs even when fully updated 1. Often times it changes the font. If you create a design on desktop and then need to open the app to download it the font size, placement, and type often change 2. The app often changes the placement of things. I’m creating flyers for a festival on desktop then switch to download them on the app (after closing out desktop) and the graphics have moved 3. I HATE that you can’t download individual pages as individual mp4 files unless you download page by page which takes FOREVER and changes the file name to the project name rather than what you’ve renamed the pages to 4. The app crashes when trying to download individual pages. Every single time. 5. You cannot have two font sizes in one text bubble like you can on desktop. If you try to change one of the font sizes they’ll all automatically change to the same size 6. It’s overall really frustrating to work with and I usually end up switching to desktop to get what I needed done A lot of work is needed on the functionality of the app
Good but glitches
by sirrahana on 2020/10/13 15:09
I have experienced time and time again where certain elements won't work, and some things even disappear while editing. Currently in the process of making a flyer and the picture just disappears into thin air. Nothing that I've done could've caused this as I've tried to fix the issue to no avail. There have been times that I tried to put my logo on an image, and on Canva it will show as transparent and look how it's supposed to, but then when you go to save it has a white background(??) and i'm not sure why when I know it uploaded as a PNG file. There have also been instances where something looks one way when I save it, but somehow goes wonky during the download process because it looks different once in the camera roll, and for this reason I sometimes have to screenshot the artwork just to save the integrity of it. I will continue to use but if there is any way to fix these glitches that would make my user experience much smoother.
Help
by VV1956 on 2018/12/28 02:52
I really really want to like this app and website. I recently downloaded to iPhone, iPad and website on Mac. There seems to be limited help and support for figuring out how to do things. The tutorials are extremely basic and I’m struggling with completing a few tasks. The potential is huge but the iPad app to so very basic you can’t do much. You cannot got to the web version in Safari because it forces you to use the iPad app instead. I’ve tried to email support for help but there is no support so I ended up finding a link stating something was broken. We’ll see if the developer answers. There needs to be a better system for figuring out to use this. I am trying to navigate within the website version on my Mac because that’s really where this shines however some of it doesn’t take any sense. For example, I created a logo but cant seem to use it anywhere or create other things I need like business cards, postcards, website banner etc. using that exact same logo. It should be easier. Help!
i want to love it...
by yay! 🤗 on 2020/10/11 05:11
let’s start with the good. i love the variety of fonts, and how you can make videos easily with it. i use canva very often for making my Pinterest board covers or wallpapers. however... there’s many things that i hate about this app. for one, half the time i press the download button it doesn’t actually download, which is extremely annoying. also: the amount of features that pro members get is overwhelming. as a 12-year-old who has no money, i can’t exactly buy the pro version, but i can’t do much with the free version either. adding a few more free features would be nice. it would also be cool if you could download your own fonts without having to upgrade to pro... and also more editing tools like being able to curve text and stuff like that. overall, canva is a great app. i’d just really appreciate it if you could make these changes. thank you.
Finally gave up on paid subscription
by midtnmomma on 2019/09/22 13:18
I’ve been using Canva for over two years, and had the paid subscription for the past year. I used the mobile version almost exclusively, and it had issues more often than it actually worked as expected. I wrote a review one time and attempted to get help only to be told “we can’t replicate the issue”, and coincidentally, there was an update after I submitted the issue that fixed the problem. It crashes, features don’t perform the way they should, most recently, it failed repeatedly to save a very simple graphic over multiple attempts in a 24 hour period. I’ve cancelled the subscription and will be using other apps that are more dependable. Not to mention it seems as though the “free” illustration options improved under the paid service-items I don’t recall being able to use when I wasn’t paying were now showing as though they were available for free...confusing, and such a disappointment because I do like the simplicity of the app.
Great app but PLUS is extremely expensive
by Hotdogracecarlover on 2020/02/24 05:23
Canva is excellent. I’ve been using it for years and I am always satisfied. There are some minor annoyances but it’s good for the most part. I have had a lot of issues with Canva not saving my login accounts and as a result I’ve lost 3 accounts and around 200 designs, no matter what I do and who I contact, I cannot get into those accounts. It’s extremely annoying and needs to be fixed immediately. The mobile app also needs some UI work. I am switching to other cheaper apps because I wanted to get Canva Plus but it’s ridiculously expensive for a few simple features that I can circumvent easily. Why would I pay for a something when I can just go around it instead?! I highly recommend that Canva offer different levels of PLUS membership, offering more features as the monthly rate increases of course. I think at least 3 different programmes that allow people to only pay for what they need.
Not Good With Text
by aratuk on 2020/02/20 05:52
My rating is for this app, not the Canva service. The Canva service and templates are great, but in this app it’s frustratingly difficult to move the cursor around to edit text. This is partly due to the limitations of touchscreen input not being able to recognize user intent, but the app should, for instance, assume that you intend to simply move the cursor within the text field you are already editing before it determines you want to resize a large solid background element behind it, and zooms out to accommodate, making it difficult to get back to where you were. It is also harder than it should be to zoom in because the same gesture is used to resize objects, and there are usually objects all over a graphically-intensive document. Something like this happens a dozen times in a row, and then you quit the app to go write a bad review 😕 This app is okay for a quick project with a limited number of graphical objects and not much text, but it needs to be a lot more precise to take full advantage of the Canva service.
Perpetually, Pathologically, Pathetically Poor Performance
by SkipTracingDeadbeat on 2020/12/09 02:27
Logging in, tapping buttons, staring at my iPhone are tasks that should be no problem for an app with Canva’s capabilities. Its bungling, deadbeat, perpetually buffering job performance stretches so far beyond the pale, it comes all the way back around to halfway competent! In roughly three years I’ve tried to use Canva I have been unable to accomplish practically nothing. Its ability to stall, crash, reject changes is unparalleled. It has failed at virtually every project I’ve tried used to it for. It is incapable of providing even the minimal amount of functionality necessary to even be considered useful for anything... Originally my requirements for the app were minor and its failure to satisfy them was noted. This resulted in a pattern of continued poor performance. Canva displayed the absolute worst performance of any app I’ve used. I do not overlook statistical anomalies such as this and I wished to see how deep its pathological avoidance of performance would go. Suffice it to say, left to its own monitoring, with no reckoning for poor performance, it has accomplished nothing.
Cool but annoying
by whatisthis!cp on 2021/04/27 17:44
The app is cool and it’s easy enough to use. But it’s very annoying like I made a picture and the video disappeared when I saved it to my camera (I was using the video for a picture). You also have to crop the picture if needed before you open up canva because it likes to never notice the picture is cropped and use the original one. They don’t make it easy to crop pictures the way you want in canva and use them the way you want. The app also likes to turn the pictures (my picture was horizontal but canva fipped the angle to vertical but left the horizontal) idk if that makes sense but after canva does it they make it impossible to get it back how I wanted it like literally impossible even when I delete the whole design and come back to try again the picture is the same and it’s like what!!!! That’s not even the way the picture goes you can’t even see both eyes just one is zoomed up and won’t move so irritating!! And I pay for this like really come on.
New Update with many flaws
by User 071010 on 2018/12/31 08:08
This app was initially a great app. It’s easy of use and the ability to edit on your mobile device was great. Unfortunately, with the new update there are many bugs which makes the app very frustrating. I find that I have to go back to the computer to do all my work. The app doesn’t save the changes I make to blurring images so nothing saves and I have to wait until I have a desktop to make the changes. Also, with the new web version, you can’t edit some of your designs in the app. You have to go to the web application. If someone shares a design with you, you can’t edit it on the mobile app. You have to go to a desktop. The mobile site forces you to use the mobile app so you can’t get around it and you have to wait and plan to have everything done on your desktop eliminating the convenience of a mobile app. Overall, I think the design options and what it has done for us who have little to design skill is great and I appreciate that, but the level of frustration with the mobile app is so frustrating!
Used to be perfect
by ACF5 on 2021/10/17 21:06
Used to work flawless and perfect. Now, everything is buggy and doesn't work the first time, background remover isn’t perfect, the inserting of videos almost never works the first time (you have to click refresh 7-8 times before it works), and THE MOST FRUSTRATING THING: the page button, when i press it to switch which slide on working on, it 100% always bugs out. Everytime. I’ve updated, I’ve closed and reopened, and none of it fixes the problem it only made the toolbar at the bottom dissapear (how idk). Its super buggy. I can never complete my work without being frustrated that every time i press the page button to change slide/page it shuffles the pages and shows them in random spots on the screen and i cannot select any... I’m at a point where I can’t even change the page now because every time I press the page button it’s shuffle them around it bugs out, and glitches. Every time. After 2 updates how is this still an issue
Disappointed. Is it just the update?!?
by sizzle iphone on 2019/02/09 14:47
I really wanted to love this app. I created a small project before and the experience was good. I have to agree with others that the recent update for iPad is not good. As I’m trying to work on a presentation, I find the iPad app is incredibly frustrating to use now. Changing the text on a page template requires severe tapping or holding to bring up the edit fields. And when you click done, each time the window closes and takes you to the last page instead of the template you were working on. It’s taking three times as long to finish something so simple. Also the template “layout” I want to use doesn’t show up on the iPad. So I had to add the template to my designs in the online version in order to see it on iPad. Giving up on the iPad version and going to use the online version on desktop to finish the project I started. But to say the least, I’m disappointed because I am looking for a good iPad app that has the creativity and functionality.
Rating Trends
911,890,819,750,693,858,892,889,942,722,705,752,861,912,883,916,801,760,732,887,935,957,933,878,710,717,880,936,979,934,885,741,785,901,1017,986,980,1015,869,546,971,1115,1183,1068,1000,887,814,787,1186,1067,1039,1030,850,824,976,1117,1146,966,1057,877,804,962,1063,1033,1009,940,844,766,978,1114,1130,1001,0,1969,892,939,1095,1108,1053,902,821,800,1007,1039,25,1418,891,814,758,884
All Versions
5.0
910,367 total
 5
833,033
 4
54,156
 3
13,033
 2
3,485
 1
6,660
Current Version (3.124.0)
5.0
829,080 total
 5
761,344
 4
47,007
 3
11,709
 2
3,108
 1
5,912
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App name
Canva: Design, Photo & Video
Description
Canva makes design amazingly simple (and fun)! Create stunning designs with your photos and videos—even if you’re not a design expert! Whether you need an Instagram story, logo, or birthday invitation, create all these and more on Canva. Available on your iPhone, iPad, and computer so you can jump back into your design anytime, anywhere. HOW TO USE CANVA 1. Start from scratch or a ready-to-use design Create a design with our blank canvas, or save time when you use any of our 60,000 FREE templates created by professional designers. 2. Add text on photos Easily add quotes or multiple text to photos. Change the font (we've got 700+ options!), size, color, spacing, and position. 3. Use the perfect image Upload pictures from your device gallery, or pick from our library of premium photos & illustrations. 4. Edit pictures like a pro Use our free photo editor to apply filters, change up the brightness, add vignette, and more. 5. Show it off to the world Share your designs directly to Instagram, WhatsApp, email—or simply save to your device. EDIT VIDEOS ON MOBILE? WITH CANVA YOU CAN • Come play with Canva’s upgraded video editor and movie maker. • Start from scratch or choose a pro template. • Edit with ease, splice, trim and cut - it’s effortless even on mobile • Add transitions, effects and music. From our free library or use your own. • You can even collaborate in real time! • Go from shooting to sharing seamlessly. Share easily to Instagram, Whatsapp, TikTok or just email it to mom. USE CANVA FOR SOCIAL MEDIA • Instagram Story Editor, and Story highlights maker • Create Facebook Posts & Facebook Covers • Design Twitter banners & Youtube thumbnails • Make cards, invitations, photo collages and even use Canva as a poster creator for any social media use USE CANVA FOR EVERYTHING • Create a logo, book cover, blog design for any project • For any event: birthday card maker, wedding invitation maker, evite creator • Simple and free image editing app • Photo collage maker, flier maker, banner maker for any occasion • Design motivational quotes and humorous memes • Party invitation maker, school poster maker, video banner maker • For business: brochure, resume, presentation, promo poster maker CREATE DESIGNS QUICKLY Use Search to find templates faster. We’ve got diverse themes to be your all-in-one invitation creator, poster creator, logo maker, online invitation maker, business card maker, more. Add a video to your next Instagram Story to make it come to life! COLLABORATE ON CANVA Create a free team to easily share & edit designs with friends or colleagues. Work together to finalise presentations, business cards, brochures, and other design needs. UPGRADE TO CANVA PRO Save time, simplify workflow, and stay on brand with this subscription! • Unlimited access to millions of high-quality photos, icons, and illustrations with Images Pro. • One click is all it takes to resize your graphics with Magic Resize. Need to post your image to Facebook, Twitter and Pinterest? Select your desired image types and we’ll do the work for you, instantly. • Save your brand's colors, logos and fonts and create on-brand designs. Your monthly subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. The Payment will be charged to your iTunes Account at confirmation of purchase. You can manage app subscriptions in your iTunes Account settings. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a paid subscription. Monthly renewals are charged at $12.99 (local prices apply). No lock-in contract. https://about.canva.com/terms-of-use https://about.canva.com/privacy-policy Note: Image pack in-app purchases on the App Store are only available to use on the Canva app for iPhone. Follow @canva online for exclusive design tips, updates on features, and news on fresh design drops. Got questions or comments? Get in touch http://canva.me/ios
Loved it, but now I hate it!
by VivianLives55 on 2021/10/19 00:55
The user experience of Canva on mobile devices used to be as amazing as the MacBook version. No longer! I would give it negative stars if possible. I can’t scroll through my elements & that’s 100% unacceptable. Seems to be worse on brand new iPad mini than on other devices. Seriously, Canva, fire whoever pushed out this update & hire somebody else.
Love Hate Relationship
by Second Breakfast Panquakes on 2021/10/19 00:41
I love this app. It is SO easy to use. BUT I’m so OVER it crashing CONSTANTLY when I’m in the middle of something. I’ve never had an app crash so often!
These reviews are lies
by ---___---____---34d on 2021/10/18 23:19
Honestly Canva is one of the most spectacular web design platforms I have ever had the pleasure of working with. I’ve NEVER experienced all these “crashes” that everyone is talking about and honestly they sound like unwarranted complaints. The fact that people are rating their reviews five stars just to get your attention and then state that Canva is a one star app should show you how deceitful some of these “reviewers” are..... Anyway, unlimited assets with a pro subscription, background remover, gif creator, SVG capabilities so you can upload your own icons and change colors, folders to organize your projects and so much more. I manage two business accounts and I can’t even begin to tell you how amazing Canva has been over the past two years with both accounts. I use one frequently for my proposals and cover letters, legal documents, etc and the other account for social media graphics and portfolio projects. Never had problems with download or upload speeds and I have uploaded countless amounts of assets over time. You can even organize your assets into folders that you can access while editing. Never had projects magically erase themselves from my designs If you do not have a graphic design background and need graphics in a pinch- this is the app for you. If you are your own marketing team- this is the app for you. If you love using inspiration/templates for graphic projects- this app is for you.
Download projects does not work
by Nikkig127 on 2021/10/18 19:30
I am unable to download any project I’ve created. I click the save icon and when the save options do appear to select, nothing happens once I make my selections. But, they usually don’t appear. I click the save icon and nothing happens. I force close the app and try again, nothing happens. I even tried deleting the app and get the same results. What’s the point in creating anything if I can’t save it?
Log-in issues
by just_ur_local_clown on 2021/10/18 17:01
Will delete my review once this bug is fixed! It gives me an unknown technical error when I try to login with my existing non-gmailappleFB account email, and it’s also giving me a signup issue when I try to create an account with my phone number. Love Canva and its accessibility, but have to stick to mobile browser for now because I can’t use the app at all
Fix please
by JayLee4323 on 2021/10/18 16:51
It keeps messing up the font when I animate it
Small Biz Owner Love
by Willowwalker on 2021/10/18 14:40
Like I’m just saavy enough to make my own adorable designs with out farming the job (tight budget) Canva makes it soooo easy!!!! Love this program!
What’s wrong?
by jade_95 on 2021/10/18 08:04
I love canva, but every time I try using the app it doesn’t allow me to log in! It’s been over a month and keep getting the same “experiencing technical difficulties” message. Works fine using the url version but the app is sooo much more convenient. Please fix the issues!!!!
La mas completa
by NAILGER on 2021/10/18 05:59
La m
Error
by BrodyHN on 2021/10/18 02:56
Not downloading my image after I just paid for Pro...
Clunky app
by canva not on 2021/10/18 02:30
So clunky and not easy to use
🥺
by not ☃️ on 2021/10/18 00:17
Sorry but I can only read this app two stars ⭐️ I got it on my laptop and I love it! But it doesn’t work on my phone or my parents phone or my grandparents phone or any of my friends phones! Please fix this!! Tiger 🐅
Helpful and Fun
by Sarah Erickson on 2021/10/17 22:29
My dream job is to become a photographer and when I saw this app I knew it would help me with this. Everything in this app I find fun. The effects and frames you can use are truly unique. I’ll be taking pictures to edit almost every day now!📷
Used to be perfect
by ACF5 on 2021/10/17 21:06
Used to work flawless and perfect. Now, everything is buggy and doesn't work the first time, background remover isn’t perfect, the inserting of videos almost never works the first time (you have to click refresh 7-8 times before it works), and THE MOST FRUSTRATING THING: the page button, when i press it to switch which slide on working on, it 100% always bugs out. Everytime. I’ve updated, I’ve closed and reopened, and none of it fixes the problem it only made the toolbar at the bottom dissapear (how idk). Its super buggy. I can never complete my work without being frustrated that every time i press the page button to change slide/page it shuffles the pages and shows them in random spots on the screen and i cannot select any... I’m at a point where I can’t even change the page now because every time I press the page button it’s shuffle them around it bugs out, and glitches. Every time. After 2 updates how is this still an issue
Program
by suoer stary on 2021/10/17 20:06
Best designing program ever
Paying for an app that I can barely use
by yfcjgggibjbjjugvu on 2021/10/17 19:16
This is a great app but images doesn’t load up, I can scroll on my designs but can’t scroll through the images and other tools like my folder, saved templates. I foreclosed the application multiple times even uninstalled it. Still a very big issue.
Easy to use
by loloike on 2021/10/17 17:36
I love the app it’s so easy to use an the free template available!
Not a fan
by jm19832020 on 2021/10/17 17:26
I pay for the full pro account, it dosent load. It shuts off mid project and half the time it freezes. Not worth the money
So many possibilities
by Wackini on 2021/10/17 13:59
The more I use Canva the more new dimensions of creativity open for me. Easy and fun to use.
'Perfect!
by Nikki1174 on 2021/10/17 13:41
Easy to use. Beautiful designs. I cannot say enough good about this app.
Sandra
by sreit on 2021/10/17 13:41
I’m having difficulty trying to learn how to use canvas
Critique
by Junkyu's on 2021/10/17 03:49
It makes my work done well. This is helpful!!!!
No option to log in
by grdedjbohtxevub on 2021/10/17 03:32
I cannot log into my account. The app only gives the option to log in with mobile or to create an account. I already have an account that I’ve used for over a year. Without being able to log in the app is useless.
10 Stars!
by Madison Tracy on 2021/10/17 00:34
Glad to see Canva getting the recognition it deserves, it is truly my best friend. I am a creative and actually prefer Canva for designing print marketing materials and branding! It is very user-friendly and the amount of things you can do on here is infinite as Canva is constantly updating and adding new features. I hope the graphic design community starts taking Canva more seriously!
All you need is here worth it
by Ddoksunni on 2021/10/16 21:30
The best app for presentation !
Canva, The app I love
by Inmarsgirl on 2021/10/16 21:13
So I started to use Canva in class and I was like “ I like this” And downloaded Canva and it is awesome! This is my Favorite app! I Recommend this if you have a company or just want to get creative! There are awesome stickers and templates! I use my tablet, but some issues, it won’t let me use canva anymore for some reason. I am a little upset about that. Please try to fix and respond- Have a good day!
CANVA THE BEST APP EVER
by Puabs on 2021/10/16 20:18
CANVA is the bestest app ever. It’s. Lifesaver, indeed, a money saver. Thank you thank you thank you to the creator of this incredibly amazing on-the-go machine!
Great bout too many updates!
by erfhosseinpour on 2021/10/16 17:09
Why your great app have so many updates for everyday?
Love
by Ann225mom on 2021/10/16 16:41
I love Canva
Everything was fine until I had an issue
by Jfizzleeeeeeeeeeeee on 2021/10/16 13:32
I’ve been using this app faithfully for 6+months never had an issue. But now I have a huge one. They’re charging me for pro benefits. But will not let me access them. They don’t have a number to reach out to. So you have to email, they give you the run around when trying to resolve the issue. It’s extremely frustrating not being able to resolve my problem on the phone. I have sent over all the documentation they would need to resolve it. Yet they say they can’t help. I just want my money back for 3 months they charged me and I wasn’t even able to access it. I tell them that my account was either stolen, or deleted. But my Apple ID when I log in doesn’t match my actual Apple ID. So it looks like I may have been hacked. Regardless I showed proof of these transactions coming out of my account and still nothing. I have multiple businesses. I don’t have the time to sit and keep explaining the same thing via email
What Happened?
by SheTrending. on 2021/10/16 12:23
I have been using this app for 2yrs and all of a sudden yesterday I had to delete the video Canva because it was no long supported so I deleted the app. Now since that happen this app here is not allowing me to download. I have to literally hit the screen three times to upload and three times to save it and download. And there is nothing wrong with my phone at all I have an iPhone. And my nieces said it is happening to them as well and the are the n Android. I love this app because it had no watermark and it made my videos looked professionally done. But now I have to find someone else and in hopes that their services are much better.
Canva
by @cookingwithnabeela on 2021/10/16 07:24
I love Canva for my presentation! It’s easy to use. I wish I could afford the pro!
Súper útil
by melazu1981 on 2021/10/16 06:59
Una herramienta muy versátil y amigable para usar!
its not free anymore.
by iLoveJasonLancaster on 2021/10/16 01:41
whos going to pay as much for this app as they do for netflix? thats so far out of touch its ridiculous.
Great Results!
by Ms. Festive on 2021/10/15 22:18
I’ve used this versatile app for birthday invitations, calendars, flyers, Father’s Day Cards, and thank you cards. Each successive project gets better, so I recommend that you try it!
ESSENTIAL FOR SMALL BUSINESSES!!
by sidco1823 on 2021/10/15 18:52
I love this app so much . This is an essential for small businesses!!! You can have your brand looking like something a major corporation would have . They also make it so easy to do so . I can’t get off this website/app ! Once I get done with creating one thing , then I’m on to the next thing ! Best thing since sliced bread 🥳
Charged my card but no canva pro access
by Cody Broker on 2021/10/15 18:09
I have repeatedly tried accessing my canva pro account but when I login it says I only have the basic edition even though I have been charged in my credit. Good luck finding a number to call canva or getting help to get it resolved.
Canva is amazing, it’s helping to make my dreams come true!
by Ms boomfirecrackerboom on 2021/10/15 18:02
I feel like I can take on the world with Canva. The free designs are incredible and I feel so confident and professional when I use the resources provided on the platform.
Great but the app needs to be updated
by Luv 4 v.fam on 2021/10/15 12:12
Love Canva but recently it’s been sooo slow and I can’t even scroll on the app. I do most of my work on the go so I really need the app to work for me
Unable to download videos
by mochadream22 on 2021/10/15 12:08
Since the update to ios15 I have not been able to download videos. I can create them but the download to save I only get a PNG file not MP4.
Amazing Tool
by IndoDY on 2021/10/15 02:23
Such an amazing tool. I use it for my work, my side business & my graduate program. Highly recommend the paid version.
Amazing
by Tori Kalshnek on 2021/10/14 21:15
Love it
Can’t scroll through elements!!!
by Mystik Mother on 2021/10/14 17:22
I can’t scroll through my elements!!! This is extremely annoying. I am a monthly subscriber and this is making my work so difficult. I have every update and still have this problem….please fix it.
Business!!
by jwashington34 on 2021/10/14 14:44
Canva has helped me with me business!
Love it!
by BeBonita on 2021/10/14 13:17
Simple & Easy to use
Hard to use!
by Danaaae on 2021/10/14 04:04
I hate this app! Not user friendly AT ALL! And how do you go BACK to the previous page when viewing designs ? You can’t! You have to hit home and start all over. Awful!
Easy
by Dasia5 on 2021/10/14 03:19
Easy simple
Horrible customer service
by jsolis1106 on 2021/10/14 03:10
I upgraded to Canva Pro. Unfortunately I have not been able to use the Pro perks. I’ve paid for months. Is very difficult to get a response via email from customer service, I have not had any luck finding a phone number to contact them. Creating things is so easy and I like it, wish I could have access for something that I’m paying for monthly.
So slow
by GenMatias on 2021/10/14 01:12
Great app, but man why does the app work SO slow.
CANVA
by Jjccoott on 2021/10/14 00:39
Es un poco difícil de utilizar
Thank you
by Alucas6 on 2021/10/13 23:56
You guys are helping me out for a better life thanks !!!!!
Freeze Issue
by Sd2376 on 2021/10/13 16:55
I’m not sure if anyone else has had this issue but in the middle of creating, the entire app will freeze. iPhone user.
Update sign in on app?
by d_kris on 2021/10/13 16:54
I love canva! But I logged out to switch accounts and now it doesn’t have the option to log back in with email. The app only allows logging in with mobile or creating a new account with email. Can email log in be added back in? (Otherwise I’m locked out 😔)
App shutting down
by Mea007 on 2021/10/13 15:26
I really like this app, but it keeps shutting down when I’m in the middle of my edits. Makes it really frustrating. Is it a bug? Can you fix it please.
Good good
by buchdecuch on 2021/10/13 06:08
Good goid
Fun
by TheRealBaconerfan on 2021/10/13 00:17
I like all the tools
Somewhat mobile friendly
by lem000nn on 2021/10/12 21:41
Love it, but sometimes it is a bit hard to move text boxes or photos
Canva makes you the pseudo graphic designer you always wanted to be
by Kellychachacha on 2021/10/12 19:19
I’ve worked and Photoshop over the years and Illustrator, and although I am grateful to know their basic functions, I am by no means a designer. I’ll come up with a loose idea but have a hard time knowing how to execute it cleanly. Canva helps with all of that, making my projects easier and professional when my clients are on a budget.
Oct ‘21 update is horrific
by NemaKnows on 2021/10/12 19:01
I’ve always raved about Canva and have been a paid user for years. I thoroughly enjoyed creating visual content for self and others, at no charge, simply as a passion project. This recent upgrade is horrific. The elements are difficult to manage, the tools are not intuitive and it is hard to create new projects whereas it was once a seamless and easy experience.
Forced updates
by Kellah_ on 2021/10/12 11:01
Logged on mobile to work on a project, Canva would not allow me to proceed without updating the app. When I opened the app after the update, could no longer sign in due to the app “experiencing a technical issue.” Most apps allow a bypass when there is a new update for this very reason, but there was no option to ignore the update.
Issues with IOS
by dwinosam on 2021/10/12 01:08
hi guys, I think you’ve done an excellent job. i’m not. Adesigner, and I sue this for very casual things, butwould just like to point out the astronomicaldiference betwen the computer app and the ios app. Its very difficult to do. Its difficult to select items, copy and paste from one page to another, arrange elements, select text when the screen keyboard comes up. It is still a useful resource to get by, bit definitely not an easy to use tool like the computer version. Just wanted to let you know since you seem to be putting sincere efforts into making this app great
Not liking
by cbrewer21 on 2021/10/11 23:22
Much harder to use since update
Great app
by simplyatack on 2021/10/11 19:54
Works for beginners too
I can’t download my designs
by Zainab Nkemgang on 2021/10/11 19:27
Kindly fix this
Good
by Fungamesfan on 2021/10/11 17:32
Good
Fácil y muy creativo
by Marigin Perez on 2021/10/11 15:27
Fácil diseñar desde
Great for beginners and experts
by lol seriously though? on 2021/10/11 14:56
Very user friendly!! You won’t regret it!! It’s even better with the pro account!! Great for new business owners who need marketing done. Awesome templates and great files to choose from.
Canva is a Lifesaver!
by lzwitty on 2021/10/11 12:31
I use Canva for work daily! It is User friendly and gives professional results! I would be lost without it.
Can’t save & now can’t log in
by One0voice on 2021/10/11 10:30
The free version of the app’s been great for my nonprofit needs but recently it’s been hit or miss about being able to save/download and today I only got three out of 50+ designs that I need to download. Apparently there was a version update three days ago and now I can’t even login after I deleted and reinstalled the app thinking that might help.
Okay | 好的
by writerandpaper on 2021/10/10 17:50
Nutshell: 3.5/5 Pros: Healthy variety for the free version, effects, variety of fonts, free, no watermark, share for free, download in different formats. Cons: Does not always load, cannot support two accounts at a time, when click on an icon to add brings back to the top. Evaluation: The app is okay/好的 and meets standard expectations. •Honest Review •3.5/5
Amazing
by Ms. Tanisha on 2021/10/10 16:33
I’m so glad I found this app. Making getting my business started easy..
Perfect Design Platform for my business.
by Janie S. on 2021/10/10 16:05
Canva is great for all social media! Highly recommended! 👍
AMAZING
by Keiras_slime_shop on 2021/10/10 14:30
I use Canva for many things but mainly my slime shop for covers and my logo and many other slime related things! I recommend Canva to anyone with a small business!
Amazing
by pastork18 on 2021/10/10 12:16
I am a so out of the loop with designing or creating anything. But I got tired of asking and begging people to make my invitation and Flyers that had skills. And plus paying 40$-75$ each time (this doesn’t even includes the printing. Canvas all I can is this is the best thing ever. May GOD CONTINUE TO BLESS THIS BUSINESS. PASTOR HENDERSON
Lots of Options!
by Pietsch88 on 2021/10/10 01:07
Love it! Lots of fun creative options!
So much fun!
by wisdombooks on 2021/10/09 23:07
I’m having a marvelous time with this! It lets me get what’s in my head into reality. Pretty much my only frustration is trying to isolate the element I want to edit- I’m sure that’s cause I need to learn how- but I don’t see an apparent way. Otherwise I love it!
Great app… when it works
by Rygy12 on 2021/10/09 20:34
Love this app. But when using it on my newer iPhone or even my iPad since getting iOS 15, certain templates crash constantly now, even since updating the app. Computer version works just fine.
Review
by Yo-Free on 2021/10/09 19:13
I’m learning how to use this and I’m amazed...
Having trouble scrolling
by ikka93 on 2021/10/09 19:09
I love this app to quickly put together projects, however, it’s not letting me scroll through “elements” on my iPad. It doesn’t give me any problems on my laptop, but that’s not my preferred way of working. It is very inconvenient because I use this app daily.
Pro not working
by TrishBeq on 2021/10/09 16:26
I subscribed to canva pro but it still keeps prompting me to purchase it and won’t let me use the subscription I signed up for.
No Go Back button
by shenebehidb on 2021/10/09 13:10
You made all these updates but forgot to put a “Go Back” once you click on a design. Have to hit the Home Screen button every time I dislike a design makes things sloppy. Change it back to the old update lol
Great app
by JennYuuka on 2021/10/09 03:21
I love this app. I’m only using the free now but I’m definitely getting the pro soon so i can create intros and outros
Subscription
by luv you forever on 2021/10/09 03:19
I just paid for my subscription for this month and it is not working that is why I gave two stars.
I ❤️ Canva!
by ❤️ Frida on 2021/10/09 03:18
Thank you Canva for beautifying everything I create!
So easy
by UnHAPPY1179 on 2021/10/09 02:26
So easy to use!
Excelente!!!
by Olga13895974. on 2021/10/08 20:03
Me encanta trabajar con Canva, es mucho más sencillo. Muy buenas fotos.
Canva
by wow all are taken on 2021/10/08 19:35
DO NOT download this they will charge you and there is no way to cancel this so do not open it at all!!!!! Look at reviews not on this site but other places. Gives it a 2. I am warning you to not download it they don’t reply to emails, well someone does but never gives you reason you are being charged. Ripe off company. Let others know this friends family.
Glitchy when scrolling
by Fancy11592 on 2021/10/08 18:17
For the last week, I’ve been experiencing issues when scrolling through the elements menu. It gets stuck and is totally blowing my creativity. Please help! I pay too much for this not to work optimally.
La App de soporte de diseño más completa y versátil y completa
by marielarsz on 2021/10/08 14:25
Excelente
EXTRAORDINARIO !!! 🇺🇸 🇵🇪
by EVITA KNUTZEN on 2021/10/08 12:38
Uso muy poco, para algún cumpleaños, porque es personalizado. Soy una paciente oncológica y esto me entretiene. Les agradezco de corazón por su ofrecimiento de Canva Pro. Dios los bendiga a todos ustedes.
Canva is Everything!!!
by Kosmetics Kloset on 2021/10/08 09:48
Honestly I don’t know what to say!!! I wish I could give this app 10000000 stars!!! This app is the best at its game! A game changer!!!❤️❤️❤️❤️
Usually the greatest ever
by TamiaTucker on 2021/10/08 03:56
I normally use Canva every day to create content for personal and business reasons. I updated my app and now it is constantly shutting down and now is no longer even opening up. Please Canva fix this as Canva is essential to my business. I can't even open up the app to contact support so here I am giving a review a try. Once fixed, I will update my review.
Who knows?
by BadTutu on 2021/10/08 00:22
This might be a great app - but I can’t say because I can’t even get through the set-up stage. Enter the sign up info, get sent a code, and BOOM - ”Canva is experiencing technical difficulties.” Really? One more try tomorrow, and then I delete. If it can’t do that right, I don’t know why I would trust it to do anything else.
Like/Hate Relationship!
by Puzzledn'Perplexed on 2021/10/08 00:04
Upgrading to the Pro version was definitely a great decision on my part, and for the most part I’m enjoying the App. I do find myself having to import elements from outside sources very frequently however. I’d really like to see Canva up their game in the quality and quantity, and the variety of elements offered. My biggest issue with Canva is a major one! The App constantly crashes on me while I’m working on a project. Everything else on my update iPad works perfectly fine, it’s only the Canva App that has these issue. My only solution is to do a complete shutdown of my tablet and reboot it. I even lost the progress on my work in one project, as it failed to save my work, before it crashed. Obviously I had no idea, or I would’ve saved it myself!!! Considering I’m paying money for this App, I do expect a higher standard. This issue happens frequently. I somehow would have a very hard time believing that I’m the only one with this same issue, which would mean that they haven’t taken the time to fix it? If this continues, I will have no choice but to find another App that offers me the roughly services at around the same price, but that works properly!
It just gets better.
by Andi w/DuoShelf on 2021/10/07 20:24
I’ve been using Canva for years and love it. I’m even teaching my kids to use it now. I love what we’re able to create without any previous experience. Oh, and it keeps better and better as they add new things.
Easy, easy.
by lit illuminati on 2021/10/07 19:44
Easy, easy.
Great Website - Mediocre App
by Alexanderpro_1 on 2021/10/07 05:17
I have been using this app for 3 months now. My biggest issue has been the ridiculous bugs. It will repeatedly refresh the page and not let me edit something a certain way. The worst issue was downloading images. The quality would be so bad sometimes, that a screenshot and cropped photo would come out more clear than downloading it. I gave it a 3 star because the website and company do pretty good. It’s just the app that feels very behind. I hope you fix these issues in the near future.
Perfect
by Sistah PYT on 2021/10/07 03:40
I love this app! Worth every penny ❣️
Lagging image search issue
by alexvantonder on 2021/10/07 03:34
I love this app and use it all the time, and recommend it to everything. I can’t say enough good things about it. But in the last month there’s been a lag on searches in the elements bar, it hangs for up to 15 seconds each time you scroll down. This is ridiculous, it’s quicker to find my own stock and upload it myself. Another issue that has been happening recently is while you’re in the middle of an edit the app says ‘something went wrong’ and you lose your work. My last issue is that the new zoom feature is so bad. I use Canva on iPad and want to be able to zoom with my fingers, not a bar. Please fix this, I pay for premium and don’t want to have to find another app when app when my work is on Canva. It’s an amazing app otherwise and 3 months ago I would have given it 5 stars.
These reviews are lies
by ---___---____---34d on 2021/10/18 23:19
Honestly Canva is one of the most spectacular web design platforms I have ever had the pleasure of working with. I’ve NEVER experienced all these “crashes” that everyone is talking about and honestly they sound like unwarranted complaints. The fact that people are rating their reviews five stars just to get your attention and then state that Canva is a one star app should show you how deceitful some of these “reviewers” are..... Anyway, unlimited assets with a pro subscription, background remover, gif creator, SVG capabilities so you can upload your own icons and change colors, folders to organize your projects and so much more. I manage two business accounts and I can’t even begin to tell you how amazing Canva has been over the past two years with both accounts. I use one frequently for my proposals and cover letters, legal documents, etc and the other account for social media graphics and portfolio projects. Never had problems with download or upload speeds and I have uploaded countless amounts of assets over time. You can even organize your assets into folders that you can access while editing. Never had projects magically erase themselves from my designs If you do not have a graphic design background and need graphics in a pinch- this is the app for you. If you are your own marketing team- this is the app for you. If you love using inspiration/templates for graphic projects- this app is for you.
Leaked my password to darkweb
by Kayla0725 on 2019/08/23 19:20
So I wish I could rate this higher, because it was pretty easy to design the business card I wanted, it was easier when I went to the website. I was able to make it in 20 minutes on the website vs an hour messing around in the app. However when I tried to purchase the card it would not accept my card, it kept getting errors. The next morning I saw it tried to charge and then refund my card 3 times so not sure what happened there. Still it refunded all of them so no loss of money, just frustrating. I then took a break before trying again to purchase the card I wanted, but in that time I got an alert from Credit Karma that I had had a security breach and my password was found on the darkweb. The site that had the breach? Canva. Now I’ve had to deal with changing any website that I’ve ever used a variation of the password I used there, and it’s not every app and website, but it’s enough to be a lasting headache. TLDR liked the card I made, but I couldn’t purchase it and they weren’t secure enough not to leak my password. 1 star.
Canva... the app we all want to love
by blogbarger on 2018/12/21 06:00
Let’s start with the good. It’s 2018 and nobody makes a (sort of) desktop publishing app for iOS except Canva. So kudos for taking this project on. That said, the app is so painstakingly frustrating, I’m kind of amazed I still use it. It crashes all the time, weird changes are made when I go to save (wasting precious time), and lots of other very quirky things. Example. When working with text, in order to exit edit text mode, one has to click done. That alone takes forever, but after hitting done no matter what page I’m on in a document, the app leaps forward to the last page. Another example. Try renaming a file. It crashes every single time. Try renaming it again. This time it works. Every single time. The list goes on and on, and things load oh so slowly. So long story short. This app isn’t ready for the field. It’s hardly even beta worthy. But we all still use it. Why? Because there’s nothing else out there for iOS. The moral of the story is that we need other developers to begin working on publishing apps so that we not only have a choice, but so that Canva has some competition. The developers respond quickly, roll out updates, and make promises, but bottom line is the app still remains broken. Honestly, it’s such a chore to use. There is nothing enjoyable about the app and all I hear out there is that when we go to work on a project.... we just pray we can make it through. Upward and onward.
Still some oddities in the system
by A.C. Groffman on 2019/04/22 01:21
EDIT: Previously, I had written a negative review saying that a recent update had essentially removed every feature of the app that I used for my designs, background color editing among this number. I am happy to say that, for the most part, those features have been restored. I am able to access and edit all my designs on my iPad, and the completion of the update has made usage fairly easy. However, there are still some large issues that need to be fixed which prevent me from giving this app five stars. For starters, I cannot access any templates on my iPad. If I click on the Templates button, nothing appears. I have tried this multiple times; every other tab under the + button works exactly as intended, but it has been a month or so now and I can’t access any templates. This is a pretty big issue for me; the vast majority of my designs use a specific template. The second issue I have is that I still cannot edit background colors on my iPad. This is also a large aspect of my designs, and right now that means I have to switch to my laptop to be able to actually get the design I want. I’d quickly change this review to five stars if these factors were fixed, but for now this remains a frustration for me.
HATE the Updated iPad App
by LennyPam on 2018/11/11 03:48
I’m a long time Canva user and absolutely loved this app. I use it all the time for all my blog graphics. However, Canva recently updated the software for iPad and now I hate it. What was once an easy to use app, is now cumbersome, has less functionality, less ease of use, less user friendly, less everything except the amount of time it takes to create a new graphic. It has got to be about 200% slower. It works very similarly to the iPhone app - which I hate. If I can’t use the old interface, I’m gonna be forced to switch apps. Please don’t make me switch. Don’t make the iPad app function as poorly as the iPhone app. I need speed, ease of use and lots of functionality that works well on my iPad. Not my iPhone, but my iPad. I also can’t edit any of my saved files in Canva as I receive a compatibility error message. PLEASE FIX THIS!! PLEASE AT LEAST GIVE US THE OPTION OF USING THE OLDER VERSION. I HATE THE UPDATED IPAD VERSION. SERIOUSLY. HATE IT! I CAN’T EVEN USE IT, BECAUSE IT JUST SITS THERE FOREVER SPINNING, TRYING TO LOAD AND CAN’T. PLEASE, PLEASE GIVE US BACK THE OLD VERSION. PLEASE. How about if you do away with the iPhone version and just use the old iPad app? That’s a great idea! Or make the iPhone a limited functionality (which, it essentially is). Please give me back the Canva I loved! I am extremely busy, carry my iPad with me everywhere I go and use Canva all the time. Please do something about this!
Like/Hate Relationship!
by Puzzledn'Perplexed on 2021/10/08 00:04
Upgrading to the Pro version was definitely a great decision on my part, and for the most part I’m enjoying the App. I do find myself having to import elements from outside sources very frequently however. I’d really like to see Canva up their game in the quality and quantity, and the variety of elements offered. My biggest issue with Canva is a major one! The App constantly crashes on me while I’m working on a project. Everything else on my update iPad works perfectly fine, it’s only the Canva App that has these issue. My only solution is to do a complete shutdown of my tablet and reboot it. I even lost the progress on my work in one project, as it failed to save my work, before it crashed. Obviously I had no idea, or I would’ve saved it myself!!! Considering I’m paying money for this App, I do expect a higher standard. This issue happens frequently. I somehow would have a very hard time believing that I’m the only one with this same issue, which would mean that they haven’t taken the time to fix it? If this continues, I will have no choice but to find another App that offers me the roughly services at around the same price, but that works properly!
The update ruined everything
by Steph Pen on 2019/04/20 18:24
I used to really like this app, and I would use it all the time like 9 months ago, and I’ve been using it since, just not as much because it’s changed a lot and it’s getting so hard and annoying to work with now. First of all, the college lay out I would use the most is no longer on the app, which makes me really mad since it was my favorite one. Secondly, whenever I save something, it saves completely different than what I originally had. It takes me opening and saving it again 3 more times to get close to how I wanted it to save in the first place. Lastly, editing is getting SO annoying and hard now. Before, editing a picture within a collage was really easy, just double tapping and zooming in or out. Last month, whenever I double tapped the picture, there was a lot of pictures and lines overlapping each other which made it really confusing and annoying to edit, but now, I can’t even do that. Whenever I double tap a picture now, it takes up the space of the entire collage and it doesn’t even let me edit it. It doesn’t let me zoom in, out, or even let me move it around, it just goes back to how it was. This is really stressing me out, and I use to really love this app. Please let me know if there’s a way to fix this, because it’s very hard to use the app for all these reasons.
Great App with a Few Bugs
by Lexi_Brunner on 2020/04/05 20:03
I’ve been using this app for over a year now. I really love it. It works well, it’s easy to use once you get the hang of it and you can really design some super cute things. I do get a bug where it will download blurry though so I wish that would get fixed. It’s definitely been happening for over 6 months and that’s a huge inconvenience. I also wish there was some sort of tab that you could open where it would load all of you words or illustrations that you used on your design and then you could edit them from there because once you overlay or underlay something, it’s a huge hassle to fix it if you want to change something. I end up having to move a lot of things to find what I put under something to move it to a better location and I think another little edit button where it took you to everything you used and gave you the option to highlight them or something by clicking on them would be amazing! Just food for thought. I would recommend this app!
What happened?!? Slowly fixing it..?
by Wildsong on 2021/08/31 20:59
EDIT: Well, something was fixed. Still having weird rebounds when trying to crop, but the “Pro” logo is back on things that aren’t free (which there also seem to be more of again), so I no longer have to hover over everything to check. Congrats, you guys get a star back. This used to be an amazing app and for the longest time I had rated it at 5 stars. Now, however, it’s become such a headache to use. It used to show which images were free to use as soon as a gallery loaded. Now I have to hover my finger over EVERY SINGLE ONE, only to find that 99% are now “Pro” and cost money to use. There’s no way to filter your search for only free images either. I’ve resorted to searching Google for free-use stock photos most of the time. I’m not using this app to make presentations or anything to make money off of, I just like making my social media posts prettier. Also, when I’m cropping a photo, the app will suddenly bounce backwards out of that function and I’ll have to click AGAIN on the crop button and start over. Seriously disappointed and if I find another photo editing app that I like better, you can be sure I’ll be deleting this one in a heartbeat.
I want to like it. But, I can’t.
by notdeseray on 2020/10/15 04:38
I’ve used this app for a few years now. Both on desktop and mobile. I loved the selection of templates available and the fun add ons too. The app could be great but I run into too many problems. #1 It’s a hit-or-miss in terms of the user-friendliness. Sometimes, it’s very easy to use and adjust certain things. Other times, things will clash and will be difficult to select. I wish there were some consistency. #2 The helpful articles aren’t very helpful. I was directed to a ‘helpful’ article in order to solve my problem. In this article, it asked me to click under a tab and look for a section. The section did not exist. I’m not sure if it was a mistake. But, to me, (because I was requesting a refund) I couldn’t help but think it was on purpose. Why is it so difficult to get a refund! #3 Logging in seems almost impossible. If I go into too much detail, I’ll lose you if I haven’t lost you already. Canva never seems to remember my emails. I have two. I only use one for apps like these. I request a password change and suddenly it remembers my email? What is the deal? The logging-in process discouraged me from even using the app. This app could be great, but the little things discourage me from even trying to login.
Top Quality
by mlebow910 on 2021/03/26 01:33
This app allows you to not only create your own designs from scratch, but gives you countless of templates to help give that top quality look. I used this app for different type of papers for my upcoming gender reveal. Everywhere I looked didn’t quite have what I wanted so I decided to design my own. I am more than pleased with the results, the paper is top quality and their t-shirts are beautifully made. Their pricing is incredibly cheap compared to other sites I’ve looked into, they saved me so much money. The delivery time as quick and everything was beautiful packaged. The fact that they even plant a tree for every order they receive is just a cherry on top! I will continue to use this company for any future designs. I absolutely adore Canva, thank you to the developers to bring a cheap and easy option to the table. I am extremely impressed, seeing the work your company produced brought tears to my eyes. My gender reveal is going to look exactly how I want it to thanks to you. 10/10 I’ve recommended it to all of my friends! ❤️
What would make Canva inclusive and antiracist
by Cubis monster on 2021/08/15 15:21
1). many teachers like math. Canva needs a selection of math graphics that are modern, diverse, and not stereotypical. Stop showing pictures of Asian 10 year old standing n front of a chalkboard filled with advanced math. It perpetuates the stigma that Asians are smarter in math and that it’s standard for 10 yrs old to be doing calculas algorithms. 2) need more pictures of colored kids and families. In education there are classroom that are all brown, all black, some with very few whites and some very diverse. Also teachers are not all white. Learning happens in classrooms but also outside, in museums, at the grocery store, at home 3). Math is more than just formulas and boring worksheets. It’s playing with manipulative and using computers and calculators. It’s sketching graphs, looking at patterns, collaborating , noticing and wondering. Ok. This will get you started. Looking forward to seeing changes. I had made a tweet several months ago and the response was we are adding new images everyday. Been waiting.
New Version is not worth it
by LTWOODRING on 2019/11/07 14:28
I used to LOVEEEEEEE Canva. I did all of my real estate marketing graphics with it and I was really impressed with the product and the ease of use. After the update to iPhone and iPad the app has been crashing and flickering between pages. I feel the new version allows for less customization and doesn’t use all of the screen space on my iPad Pro which feels like I’m straining to see all the details of my designs. Other annoying things like having to use the search feature to find items like “lines” make this new version almost not worth using. **UPDATE** still using Canva, but still not happy with the ever-changing interface. Y’all are really desperate to get money these days. Now, I can’t even pick a font without having to navigate between free fonts and premium fonts (the free fonts used to be listed at the top, the premium fonts at the bottom. Now, they’re all mixed in). I guess this is what happens when your fav apps start charging users money. I just don’t have a reason to pay a monthly subscription for this yet....and I see there was some sort of security breach for paying users SMH
New update: why?
by Selena_Ewing on 2018/11/09 05:13
I believe that the functionality of the design has gone down with the new interface update. Viewing my projects was way easier in the previous design. I find it harder to add in my own logos from external applications. The reason I loved this App was because I could be creative while on the go with my iPad or iPhone but now I will have to return to using the Website version to make the process easier on me which is not favorable. Please don't prioritize drastic design changes that sacrifice simple but helpful shortcuts like: the grid feature that directed placement of your designs in a geometric symmetry with the overall design, having user-friendly editing for mobile devices that allows you to view all tabs of editing possibilities, and having easy capability of zooming in and out of your design. And every time I open a design up the program changes placement and color of everything on the page and I have to exit and re-enter the design MULTIPLE times before it even becomes similar to what I had saved last. Overall, incredible application but I cannot stand the newest update because of all the difficulties it has brought to my creative process.
Not what is used to be/Unusable
by ChantélFrancins on 2021/01/27 04:16
For the last few months both the app and desktop versions have been glitching so much so that I create the design and just screenshot it knowing that it will no longer save and download. I have been with Canva since the start and never had a storage cap...until recently which means that I can no longer add new photos unless I delete old ones that I use for my business...or upgrade my account which a splash page constantly flashes to suggest. Canva used to be an innovator in the marketplace and now it is not even useable. Why would I pay for service upgrades when the free version acts up too much?! I have watched this app and the company grow so much and wanted to see it thrive even more! But I can not even use it and I am not paying them to fail with their service. Read the recent and low star reviews as these are REAL users giving their experiences. Hopefully they remove the storage limits to where they were before (unlimited) and fix all glitches (I have updated my phone and the app and the glitches are now what Canva offers), so that true supporters of Canva and new users alike can enjoy it...otherwise people will use one of the 20+ alternatives that are written about monthly on various blogs.
Just sick over the newest update
by G.Parish on 2018/11/24 06:57
I just used the app on my iPad this morning and created a couple wonderful easy ads. Then I updated to the latest update. What a shock when I went to Canva to create a quick image a few minutes ago and the whole thing was COMPLETELY DIFFERENT! Now I cannot use it in landscape mode, it is stuck in portrait, and my usual pictures I had in my account (not on my camera roll, but downloaded ones) are no longer there. The whole thing is a lot harder to use. The whole user interface seems to have a lot more hoops to jump through. Did someone think this would be be better? I love Canva, and use it all the time on both my desktop computer and the iPad. Now I guess I can’t use it on the iPad anymore. This change was a BAD idea. I’m glad I found out before I upgraded to Canva for Work. I was going to do that this week, but now I’m not even sure I’ll stick with Canva. I am one unhappy user. Please, please, please can we have it back how it was before?
Good App
by loriiann hayes on 2020/01/19 07:47
Hello! Ashley here, just wanted to say that your app is splendid! But there are a few downsides. I don’t know if it’s just me, or if this happens to anyone else, but whenever I try to get into Canva and make a book cover, the app will crash. The same goes for making anything else. Most times, I am successful in getting into the app, but then the app will pause and I can’t do anything about it. The worst is, I’ve reloaded the app and shut off my iPad Mini and turned it back on, just to see that it’s still paused where I last put it. I don’t want this to continue happening. I’ve tried many things to get it to work and it won’t. And yes, I have deleted the app and have downloaded it again to only log in and have it pause AGAIN. Also, if I get lucky, I’ll go three minutes in to making my cover, and then go to the text area and tap on a text to add it, and IT WILL PAUSE! I don’t know why this is happening and I would appreciate it if you did something about it. Before this was happening, the app was doing very well. Thanks for reading!
Canva is the best!
by Laura Mellark on 2019/02/13 07:52
I have been using Canva for a while now and it has never disappointed me. Never! Sure there’s paid elements to site but the free options are just as high quality and I can always find what I need in the free options. I use Canva for making programs for my children’s theater productions, posters for my sister’s band events, invitations for all my occasions, and literally every other need I have for graphic design. I sent the last program I made to a professional printer to have them stapled and put together to save time on our end, and they said the file was absolutely perfectly made and laid out. They even said they were going to start using Canva too and recommending it to their other customers. I can’t express enough how much I love Canva! Now I do prefer the website just because it’s on a bigger screen buuuuuut, you have almost all the options in the app as you do online. And you can save designs right to you phone. Anyway, Canva is an excellent service!
Love the desktop version, HATE the iPad App
by Jon M.S. on 2020/11/24 23:31
I am a big Canva fan, I have used it for years through college and into my professional career. I just got an iPad Air and the Canva app is less than impressive. There is no integration of the folders function, and several of the editing tools available on desktop are missing. The social media calendar is also missing, which I use daily. There’s no function to search for your past designs, and because you can’t access your folders there’s no organization to your designs. This makes it very clunky to have to manually scroll through all your past designs (again, without a search bar option), and I’ve dealt with the app crashing numerous times. Additionally it takes forever to initially load (landing page appears but app freezes for a solid minute), and lags badly when using template search functions. I love the service Canva provides so I hope these changes can be made to improve the function.
Best design app for us novice/intermediate folks!
by piperlou on 2019/01/05 06:52
This is a great design app! Especially for those of us that love to design but don’t have all our skills honed in on Adobe ID or photoshop. Great tool and love using it for work and my side hustle! 2 suggestions one: wish you could put “your designs” in folders so I could keep my work and side projects separately. Two: when you find a graphic you like I wish it would give you the key words associated with the graphics (like tags)so you could search for more like it or just keep track of designs. A itty bitty complaint but no deal breaker—- I like the 2.0 version but it is a little irritating that I can start a design on my laptop and finish on my iPad because I used a different version. Not that big of a deal I just have to remember to start the project on 1.0. So many options and so user friendly! I have told many of my friends about this great app. I see it only getting better! 🤗
New updates make app useless
by Crazykellsbells on 2018/11/23 22:20
I’m a long-time Canva user and have the yearly business account, which I use often. I was thrilled when they first came out with a mobile app and have also used this frequently and had it work fine. However, in the past month or so they have introduced new updates to the app which have made it completely useless. It crashes every 30 seconds when you are trying to edit (not an exaggeration!), so you can’t use it to make any new projects. I often use it on the go to make small edits to Instagram templates for my company’s social media accounts, but even something as simple as editing a color causes it to crash. I usually buckle through and after many crashes and swear words I can get the minor edits done, but then when I actually go to save my project it will export without any of the new edits and I end up with an old version of the file. I’ve taken to screenshotting my final project in order to use it. Super frustrating, and I hope the developers fix these issues soon. Even my husband knows how much I hate the app issues because I complain about it every time I try to use it!
I love it but it's frustrating
by -ˋˏ Berri ˎˊ- on 2018/10/17 04:39
I use this all the time on my laptop and I love how simple it is on there and everything is just convenient and easy, but since I can't use my laptop for some reason I'm not getting that same experience on my phone. It's a little more difficult, it may have some of the same properties but it's harder for me to find them and control, I can't change the sizes of my pictures and I can't copy and paste if I want a certain thing on a different page but then it's stuck on the one I have it on, and also I wanted to mention that I delete the old image because I don't like the size or something else I can't add my own afterwards so I would have to replace the other one but then I can't make the exact changes I want. I also noticed that some of my old savings have fonts but I saved through phone some of them are gone and I can't get them back again :( other than that I'm really happy there is a app version! I also really like that you can have your work every where and other devices! Thats really smart!
Worst customer service ever
by Tingo on 2021/05/03 13:43
I purchased the Pro subscription in March and I have the receipt. I recently activated a new iPhone. All of my accounts show I have an active subscription but when I open the app the Pro features are not accessible. My iTunes account is set to a different email from the email I used to sign up for Canva. I used the Facebook sign up feature to create my Canva account. There is a huge disconnect in accounts that is impeding me from supporting my business online. And this has created a lot of stress for our team members. I need this issue resolved or my money refunded. None of my team members are able to sign up and purchase their own Canva Pro accounts because everyone is linked to my inaccessible account. Canva has the worst customer service of any company app have I ever purchased. I’ve sent multiple help requests and they either don’t respond or close the case with the disclaimer that the issue is resolved. Which is obviously not the case. Obviously there is no one to speak with on the phone and their email communications are horrible. Although the app works great when it works but the customer service is atrocious. Highly DO NOT RECOMMEND.
PHENOMENAL OKAY!!
by prettyloaf on 2019/07/26 02:50
This app is amazing. I started a new job , while the owner of the company was in the middle of getting things organized and up and running completely. So she asked me to make her some name tags, why in heavens did she pick me I have no idea, I didn’t even know where to start... well I just so happened to type in “make your own name tag” on google and “Canva” was an option under apps. Well I downloaded it and it was completely easy .. the name tags I made game out AMAZING. I could make the font , the size I mean whatever I dreamed of was right there for me to edit. I edited my name tags made them completely to my liking of vision , emailed them and then had them printed off and eliminated at a near by fed ex kinkos. MY BOSS WAS IN LOVE and they look completely professional! I now have a way to make future employees name tags and also received a pay raise !! I love the genius whose behind this app and THANK YOU CANVA!! You rock
Photo Folders
by HeatherLandry on 2019/05/20 13:51
May 2019: Thanks for the response, but I don’t use the app much, so I probably won’t bother contacting you. You didn’t even say whether I’m supposed to have access to custom folders or not. I’m referring to folders you create on your PC and sync to your iPhone. Should I be able to access those? Some apps don’t allow it. Thx. Jan 2019: I wish I could try out more designs and features, but I just have no patience for the extremely rare app that doesn’t give the user access to their custom photo albums (folders you transfer to your iPhone through iTunes). Am I really the only person who uses these albums? Because I’m always shocked when an app somehow doesn’t consider access to them important. Sometimes this can be the result of a glitch in the app. I have the same issue with Messenger, and used to have this problem with Facebook, but it was finally corrected. So if the problem is on my end, let me know, and I’ll add more stars to my rating. You can email me at “heatherlandry” through Gmail if you want to.
Too difficult to login from phone. No help from Canva
by Lorrenb1 on 2018/09/02 01:02
I find Canva okay. The app itself is great however, i’ve noticed that I can always login in on my computer but it gives me issues logging in from my phone. It won’t ever send me the reset password link if I do it from my phone. It’ll just tell me to make sure that I have the most updated version of the app and to try again even though I already do. Trying to find customer service contact info is nowhere near easy on the app and when I tried to use safari to access the website from my phone it ONLY redirected me to use the app which was already unsuccessful. As you can imagine this was a frustrating rabbit hole. I had to find an old email from Canva which has a customer service link. But when I sent a request in twice, they told me I would hear something back soon and I have heard nothing. That was last week. It should not be this difficult to get in contact with the company. Other than that, I love the app and all the options it offers once I’m able to use it. I just want to be able to use it with ease.
NO customer service
by LeslieCGregg on 2021/02/09 20:41
I love this app and what I can do with it from a design perspective. That said, the customer service is horrible. I had to switch the ownership in a business account when an employee left and we could never get it completed. We basically had to trash 3 years of designs and start over. We went back and forth via email with them but there was always something else they needed. Days went by between emails and every email was if we had never communicated. We spent 6 weeks trying to jump thru hoops to no avail. And, of course, there is no phone number to call for support. It was honestly one of the most frustrating customer service experiences in many years. Just make sure to setup work accounts in the owners name because if u set them up under an employee email and they leave u are pretty much screwed. There is no easy way to copy the designs all over to another account. Again— love the product but they need to offer reasonable timely service for what should be easy issues.
Same issues after one year of consistent use
by fellow business owner on 2020/05/05 16:15
I use the Canva app for iOS. It’s the only app of its kind, hence why I’m still using it. Easy to use, simple interface, and you can spend a good amount of time perfecting social media content. The problem is, is that half of the content I make within Canva does NOT save the way it appears in Canva. For example, when using a line graphic, it’s beautiful within the app and aesthetically pleasing. But the saved files shows a dashed line.. Or another issue is using multiple images in one post. When you go to save it, Canva will sometimes only register 1/4 of the images, or better yet, if they’re overlapping, the overlapped image suddenly doesn’t exist. If you’re new to digital design and learning by experience, like myself, this is your best bet unfortunately. If you’re a little more experienced, stick with Photoshop please or adobe or whatever else there is out there. For a creative, detail-orientated person like myself, the frustration with Canva saving your posts DIFFERENTLY than how it appears in the app is literally a big waste of time.
Really love Canva with a few exceptions
by jflksksheoeoeoeoeoeoeo on 2021/07/11 03:36
There are so many great templates, and it is fairly easy to use, especially for the basic designing. There are a few design options that I still can’t figure out, including using frames. Also, their Help menu is kind of hot & cold; either very helpful or totally useless. Customer Service is pretty good, but there’s a delay of course. My biggest disappointment is that as of July 2021, there is still not a single template for 2022 Calendars! I’ve inquired about this THREE times and am told they’ll be released LATE this year!!! Don’t they understand that if someone is doing a calendar for the next year, they need time to design it, get it to the printer, have it printed, do pre-sales and finally sell the final calendars starting in about October?!!! It’s ridiculous to release templates LATE in a year, especially when we pretty much know how all of the dates in a year are going to align for say, FOREVER! Using this feature was one of the main reasons I pay for Gold and yet it’s going to end of being useless to me.
Love the desktop version, but app isn’t the best
by AngGren on 2019/10/08 14:02
I pay for the pro version and LOVE IT - on the desktop version anyway....the app is always offering a trial 14 days for the pro version, but I’m already paying for it....?Do I need to pay twice to be able to access ALL of the pro features within the app (ie. saved brand fonts)?? The app is incredibly glitchy when downloading finished projects. The text and shape of pictures is sometimes distorted and/or cut off. Also, there are more glitches when using both the app and the desktop version on the same project. I know it sounds weird, but sometimes I create something quickly on my phone to get the project started, but want to finish on the desktop version, and this can sometimes be an issue. I highly recommend Canva to everyone I know, however I always advise using it on their computer first, as the app can be off putting.
Utterly FABULOUS
by TotallyTurnedOff99 on 2020/08/14 03:37
Canva has been a true godsend. I work for a small nonprofit where I am essentially development director, social media manager, grant writer, volunteer coordinator, the marketing department, the web developer, and communications specialist rolled into one. While I am many things, I am not a graphic designer! Canva is AMAZING for us. I’m able to put together beautifully designed and aesthetically pleasing collateral materials, flyers, invitations, projects, reports...anything that could use a visual upgrade. Let’s face it, good design is ESSENTIAL to how we communicate not only the work we do as a nonprofit, but how we represent ourselves as an organization, so I am beyond grateful for Canva. Not only do they provide their pro version free to nonprofits, but the interface is so user friendly that my less confident colleagues have even ventured to use it. I have been raving about Canva to folks for a couple of years now, and every update is spectacular.
No help!
by Peter's daughter on 2021/03/12 00:39
I’ve reached out to Canva twice, and it’s been three weeks and I still haven’t heard from them. I had the free version but wanted to do a trial for the upgraded version for my business. I saw they had a 30 day business trial, and yet, when I clicked on the trial period it only gave me two weeks of trial. And on top of that the trial upgrade didn’t even work for me: Every time I wanted to use one of the upgraded features their app wouldn’t let me, and kept on asking me to opt in for the trial, which I already had. It kept on saying error and that I already signed up for the trial even though it didn’t work. I reached out to Canva to see if they could help me. But no, no response back. It’s been three weeks now and not even a peep. The “trial” ended and I forgot to cancel it, so on top of it not working I also got charged $ for something that doesn’t work. I canceled it for next month so that I won’t get charged for something that doesn’t work. Very disappointed and a waste of money. Too bad because I really wanted to try it out for my business and see how useful Canva would be for my brand. Turns out not useful at all.
Almost perfect
by 31flavorsomg on 2021/07/27 18:33
I’ve been using Canva for years now for all of my graphic design needs. First as a teacher and now as an online boutique owner. It’s the best app of its kind I’ve ever come across in terms of features and ease of use. The subscription is 100% worth it—I use it multiple times daily. The only issue I’ve had over the years is with the background remover not working. The performance is spotty at best—it says there’s a connection error, but considering everything else seems to work fine, I don’t think that’s the case. When I need a background removed for a listing, I often have to try several times for it to work. I’m only mentioning this because it seems to have been an ongoing problem for as long as I can remember, so I’m hoping whatever issue is causing it can be fixed soon! Thank you for the amazing app that makes my work so much easier!
Not worth subscribing for
by Treyvon03 on 2019/04/23 07:47
I’m not one to leave reviews because I genuinely find great apps to use and those that I don’t like I get rid of immediately. As for Canva, a service I’ve used for years(on desktop) I didn’t expect the app to work the way it did. Working on a basic level without any pro-level editing I tried to create a document, and the app wouldn’t do what I wanted. Fearing that it was just because I was using the free version I paid for the subscription, and that didn’t fix my issues. Frames wouldn’t line up, adding text was insanely difficult, and subscribing to any of there services is a complete waste of time and our money. In addition to those issue the app was filled with other frustrating things, it crashes, freezes, and restarting my phone won’t work for this app (I have a new phone). I’ve reached out to Apple and they weren’t able to help because this was completely on mine and Canvas behalf. DON’T GET TRICKED LIKE I DID, DON’T DEPEND ONTHE MOBILE VERSION, AND MOST IMPORTANTLY DON’T BUY ANY SERVICES FROM CANVA. Hopefully, they fix there problems and QUIT SCAMMING it’s user because this truly had been a great service and now I’ve lost trust.
Fair
by peorvtvtp on 2021/01/10 17:41
This app is great! It has basically any feature needed for marketing. The only complaints I have are that I haven’t been able to use this app to the full extent like I could if I had a little more guidance on how to use the tools and features. It offers so many different options that it is easy to get lost and confused and it is a little hard to figure out how to make what you have in mind. The second thing is that I spent so long trying to build my logo and business card on my phone with the app. I finally got something out of it that I liked, and then I couldn’t find a way to transfer the images to my laptop from my phone. I logged into my same account on my laptop that I had on my phone and the images I already created were not there. Super frustrating given the time it took to figure out how to create what I had already. Otherwise, this app is a great addition to my small business.
Great for what it does but could be better
by Gabneg on 2019/03/12 21:04
I wish a few tweaks were made to make it more efficient. First, I wish I could filter through free images but it won’t let me. I get the pop up message telling me to upgrade. If it’s not available on the free version then don’t make it an option. It’s so time consuming scrolling through hundreds of images/graphics trying to find free ones but hey it’s the price I don’t pay 😊 I wish I was able to save different versions of my designs. Just because I change one aspect of it doesn’t mean I want the current version saved/overwritten. Now I have to make a copy make the changes there then save that copy as my other edited version which is a pain and can be easily fixed. I also wish there was an option that would allow me to write/draw On my designs. Overall, it’s great for what I need it to do but minor tweaks could make it that much more amazing.
Worst Customer Service and Support
by BMcBret on 2021/01/16 22:50
When I first tried Canva and purchased the Pro subscription in the latter part of this past year, I thought it was the most amazing design solution that would help me save dollars and time. And for a few days, it was. But then my account was somehow not recognized as Pro and I only had the rights of a free user. I contacted via email (I have the proof), their customer service many times and they kept asking me for receipts, screenshot, and other proof that I am paying for it via Apple subscription. Of course I provided this to them and they asked for different proof each iteration over the course of weeks of paying for this yet frustratingly not having the access. I then saw they took about a week to get back to me each iteration. In the end, after three months of giving them what they requested over and over again, I gave up. I canceled the subscription with Apple and am thoroughly enjoying having my time back. Canva has a nice solution that may actually be one of the best , but the lack of support makes it one of the worst exercises in frustration and lost time.
It’s okay but could be better
by CiaraJane07 on 2021/08/04 14:52
I like using Canva for quick and simple design jobs but it’s lacking some key elements. Adding a ruler guide would be monumental since right now we have to eyeball everything and guess if things are evenly spaced. Things like that. Otherwise I enjoy it, the app is somewhat easy to use although it doesn’t include uploaded fonts which is a bummer. Updated review: Oh my god the app has so many annoying bugs even when fully updated 1. Often times it changes the font. If you create a design on desktop and then need to open the app to download it the font size, placement, and type often change 2. The app often changes the placement of things. I’m creating flyers for a festival on desktop then switch to download them on the app (after closing out desktop) and the graphics have moved 3. I HATE that you can’t download individual pages as individual mp4 files unless you download page by page which takes FOREVER and changes the file name to the project name rather than what you’ve renamed the pages to 4. The app crashes when trying to download individual pages. Every single time. 5. You cannot have two font sizes in one text bubble like you can on desktop. If you try to change one of the font sizes they’ll all automatically change to the same size 6. It’s overall really frustrating to work with and I usually end up switching to desktop to get what I needed done A lot of work is needed on the functionality of the app
Good but glitches
by sirrahana on 2020/10/13 15:09
I have experienced time and time again where certain elements won't work, and some things even disappear while editing. Currently in the process of making a flyer and the picture just disappears into thin air. Nothing that I've done could've caused this as I've tried to fix the issue to no avail. There have been times that I tried to put my logo on an image, and on Canva it will show as transparent and look how it's supposed to, but then when you go to save it has a white background(??) and i'm not sure why when I know it uploaded as a PNG file. There have also been instances where something looks one way when I save it, but somehow goes wonky during the download process because it looks different once in the camera roll, and for this reason I sometimes have to screenshot the artwork just to save the integrity of it. I will continue to use but if there is any way to fix these glitches that would make my user experience much smoother.
Help
by VV1956 on 2018/12/28 02:52
I really really want to like this app and website. I recently downloaded to iPhone, iPad and website on Mac. There seems to be limited help and support for figuring out how to do things. The tutorials are extremely basic and I’m struggling with completing a few tasks. The potential is huge but the iPad app to so very basic you can’t do much. You cannot got to the web version in Safari because it forces you to use the iPad app instead. I’ve tried to email support for help but there is no support so I ended up finding a link stating something was broken. We’ll see if the developer answers. There needs to be a better system for figuring out to use this. I am trying to navigate within the website version on my Mac because that’s really where this shines however some of it doesn’t take any sense. For example, I created a logo but cant seem to use it anywhere or create other things I need like business cards, postcards, website banner etc. using that exact same logo. It should be easier. Help!
i want to love it...
by yay! 🤗 on 2020/10/11 05:11
let’s start with the good. i love the variety of fonts, and how you can make videos easily with it. i use canva very often for making my Pinterest board covers or wallpapers. however... there’s many things that i hate about this app. for one, half the time i press the download button it doesn’t actually download, which is extremely annoying. also: the amount of features that pro members get is overwhelming. as a 12-year-old who has no money, i can’t exactly buy the pro version, but i can’t do much with the free version either. adding a few more free features would be nice. it would also be cool if you could download your own fonts without having to upgrade to pro... and also more editing tools like being able to curve text and stuff like that. overall, canva is a great app. i’d just really appreciate it if you could make these changes. thank you.
Finally gave up on paid subscription
by midtnmomma on 2019/09/22 13:18
I’ve been using Canva for over two years, and had the paid subscription for the past year. I used the mobile version almost exclusively, and it had issues more often than it actually worked as expected. I wrote a review one time and attempted to get help only to be told “we can’t replicate the issue”, and coincidentally, there was an update after I submitted the issue that fixed the problem. It crashes, features don’t perform the way they should, most recently, it failed repeatedly to save a very simple graphic over multiple attempts in a 24 hour period. I’ve cancelled the subscription and will be using other apps that are more dependable. Not to mention it seems as though the “free” illustration options improved under the paid service-items I don’t recall being able to use when I wasn’t paying were now showing as though they were available for free...confusing, and such a disappointment because I do like the simplicity of the app.
Great app but PLUS is extremely expensive
by Hotdogracecarlover on 2020/02/24 05:23
Canva is excellent. I’ve been using it for years and I am always satisfied. There are some minor annoyances but it’s good for the most part. I have had a lot of issues with Canva not saving my login accounts and as a result I’ve lost 3 accounts and around 200 designs, no matter what I do and who I contact, I cannot get into those accounts. It’s extremely annoying and needs to be fixed immediately. The mobile app also needs some UI work. I am switching to other cheaper apps because I wanted to get Canva Plus but it’s ridiculously expensive for a few simple features that I can circumvent easily. Why would I pay for a something when I can just go around it instead?! I highly recommend that Canva offer different levels of PLUS membership, offering more features as the monthly rate increases of course. I think at least 3 different programmes that allow people to only pay for what they need.
Not Good With Text
by aratuk on 2020/02/20 05:52
My rating is for this app, not the Canva service. The Canva service and templates are great, but in this app it’s frustratingly difficult to move the cursor around to edit text. This is partly due to the limitations of touchscreen input not being able to recognize user intent, but the app should, for instance, assume that you intend to simply move the cursor within the text field you are already editing before it determines you want to resize a large solid background element behind it, and zooms out to accommodate, making it difficult to get back to where you were. It is also harder than it should be to zoom in because the same gesture is used to resize objects, and there are usually objects all over a graphically-intensive document. Something like this happens a dozen times in a row, and then you quit the app to go write a bad review 😕 This app is okay for a quick project with a limited number of graphical objects and not much text, but it needs to be a lot more precise to take full advantage of the Canva service.
Perpetually, Pathologically, Pathetically Poor Performance
by SkipTracingDeadbeat on 2020/12/09 02:27
Logging in, tapping buttons, staring at my iPhone are tasks that should be no problem for an app with Canva’s capabilities. Its bungling, deadbeat, perpetually buffering job performance stretches so far beyond the pale, it comes all the way back around to halfway competent! In roughly three years I’ve tried to use Canva I have been unable to accomplish practically nothing. Its ability to stall, crash, reject changes is unparalleled. It has failed at virtually every project I’ve tried used to it for. It is incapable of providing even the minimal amount of functionality necessary to even be considered useful for anything... Originally my requirements for the app were minor and its failure to satisfy them was noted. This resulted in a pattern of continued poor performance. Canva displayed the absolute worst performance of any app I’ve used. I do not overlook statistical anomalies such as this and I wished to see how deep its pathological avoidance of performance would go. Suffice it to say, left to its own monitoring, with no reckoning for poor performance, it has accomplished nothing.
Cool but annoying
by whatisthis!cp on 2021/04/27 17:44
The app is cool and it’s easy enough to use. But it’s very annoying like I made a picture and the video disappeared when I saved it to my camera (I was using the video for a picture). You also have to crop the picture if needed before you open up canva because it likes to never notice the picture is cropped and use the original one. They don’t make it easy to crop pictures the way you want in canva and use them the way you want. The app also likes to turn the pictures (my picture was horizontal but canva fipped the angle to vertical but left the horizontal) idk if that makes sense but after canva does it they make it impossible to get it back how I wanted it like literally impossible even when I delete the whole design and come back to try again the picture is the same and it’s like what!!!! That’s not even the way the picture goes you can’t even see both eyes just one is zoomed up and won’t move so irritating!! And I pay for this like really come on.
New Update with many flaws
by User 071010 on 2018/12/31 08:08
This app was initially a great app. It’s easy of use and the ability to edit on your mobile device was great. Unfortunately, with the new update there are many bugs which makes the app very frustrating. I find that I have to go back to the computer to do all my work. The app doesn’t save the changes I make to blurring images so nothing saves and I have to wait until I have a desktop to make the changes. Also, with the new web version, you can’t edit some of your designs in the app. You have to go to the web application. If someone shares a design with you, you can’t edit it on the mobile app. You have to go to a desktop. The mobile site forces you to use the mobile app so you can’t get around it and you have to wait and plan to have everything done on your desktop eliminating the convenience of a mobile app. Overall, I think the design options and what it has done for us who have little to design skill is great and I appreciate that, but the level of frustration with the mobile app is so frustrating!
Used to be perfect
by ACF5 on 2021/10/17 21:06
Used to work flawless and perfect. Now, everything is buggy and doesn't work the first time, background remover isn’t perfect, the inserting of videos almost never works the first time (you have to click refresh 7-8 times before it works), and THE MOST FRUSTRATING THING: the page button, when i press it to switch which slide on working on, it 100% always bugs out. Everytime. I’ve updated, I’ve closed and reopened, and none of it fixes the problem it only made the toolbar at the bottom dissapear (how idk). Its super buggy. I can never complete my work without being frustrated that every time i press the page button to change slide/page it shuffles the pages and shows them in random spots on the screen and i cannot select any... I’m at a point where I can’t even change the page now because every time I press the page button it’s shuffle them around it bugs out, and glitches. Every time. After 2 updates how is this still an issue
Disappointed. Is it just the update?!?
by sizzle iphone on 2019/02/09 14:47
I really wanted to love this app. I created a small project before and the experience was good. I have to agree with others that the recent update for iPad is not good. As I’m trying to work on a presentation, I find the iPad app is incredibly frustrating to use now. Changing the text on a page template requires severe tapping or holding to bring up the edit fields. And when you click done, each time the window closes and takes you to the last page instead of the template you were working on. It’s taking three times as long to finish something so simple. Also the template “layout” I want to use doesn’t show up on the iPad. So I had to add the template to my designs in the online version in order to see it on iPad. Giving up on the iPad version and going to use the online version on desktop to finish the project I started. But to say the least, I’m disappointed because I am looking for a good iPad app that has the creativity and functionality.
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All Versions
5.0
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833,033
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54,156
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13,033
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3,485
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Current Version (3.124.0)
5.0
829,080 total
 5
761,344
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47,007
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11,709
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3,108
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