Screenshots
Keyword Volume Hits KEI Rank
vpn proxy
112
36
3
vpn fire
21 K
5
1
ekspress vpn
0.00
2
vyper vpn
24.41
2
ekspres vpn
0.00
2
strong vpn
41.58
2
expresas vpn
0.00
2
seguridad wi-fi
0.02
1
xpress vpn
10.39
1
expresa vpn
0.00
1
express consent
0.00
1
vpn express
1.84
1
expresss vpn
0.00
1
epress vpn
0.00
1
express vpn
0.00
1
Search Visibility
App name
ExpressVPN: vpn proxy for WiFi
Description
ExpressVPN is a virtual private network engineered to protect your privacy and security. Go online safely and anonymously in just a few taps. 7-DAY FREE TRIAL Download it for free to try on all your devices. FAST VPN SERVER NETWORK Connect to 3,000+ VPN servers in 160 locations in 94 countries. Unlimited speed and bandwidth. ACCESS ANY CONTENT Stream or download anything, from any of our servers, anywhere on Earth. SAFE AND ANONYMOUS TrustedServer technology and powerful encryption protect you from hackers and trackers. Secure your connection on public Wi-Fi hotspots. PROTECT YOUR PRIVACY Hide your IP address and location. Strict privacy policy: No activity logs, no connection logs. 24/7 CUSTOMER SERVICE Get help in seconds, not days. Ask us anything through live chat support or email. iOS APP FEATURES • Auto-reconnects if your VPN connection is interrupted • Widget: Check VPN status and connect/disconnect from the VPN • Encryption with UDP, TCP, IPsec, and IKEv2 protocols • Works with Wi-Fi, LTE/4G, 3G, and all mobile data carriers SUBSCRIPTION PLANS ExpressVPN offers 1-, 6-, and 12-month subscriptions. Subscriptions include access to ExpressVPN apps on every platform, which you can download and install on as many devices as you wish. Connect to our global network of VPN servers on up to five devices simultaneously. ITUNES TRIAL AND SUBSCRIPTION DETAILS If you subscribe via iTunes, your Apple ID account will be charged on the last day of your free trial. Your subscription will automatically renew at the end of each billing period unless you cancel it at least 24 hours before the expiry date. Manage or cancel your subscription in your App Store account settings. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. TERMS OF SERVICE https://www.expressvpn.com/tos PRIVACY POLICY https://www.expressvpn.com/privacy-policy
Service is horrible
by aebfifirjkgot on 2019/11/13 17:38
The Signal drops while on a site and disconnects often. Signal always has to reboot and takes a long time to do so very annoying and enough to make a customer switch services. Do something about it.
REALLY UNSTABLE CAN NOT CONNECTED
by James Ziam Him on 2019/11/13 14:59
Really man! Plz fix it !
Constantly disconnects don’t waste your money
by poonub on 2019/11/13 14:10
When I first got this app it worked great. For the last month it has constantly just disconnected at will. I advised customer support and they said they new about it and were working on it. It still disconnects even after the update. When asking customer service about that I got crickets. I then asked how to cancel and get a refund. Crickets again. I get that the probably need the money more than I do. I’ll be going through my credit card company for the refund. Don’t waste your time and money on this app. There are plenty of others out there. Customer service is non-existent.
Waste of time and money
by Qi rrfree on 2019/11/13 12:13
Don’t buy it, it never work in China
Frequently getting blocked in China
by VPNCNUSER007 on 2019/11/13 06:13
Almost 7 days in a month unable to get connected. Will the VPN company compensate for this?
Not worth the hassle
by ToyaShon on 2019/11/13 04:54
Does not work at all in China anymore. The outages are becoming more and more frequent. I guess we had a good run. But I’m finally canceling my subscription
❤️
by ليلى 😉 on 2019/11/13 03:02
Love this app!
con‘t connected in china
by mystrssix on 2019/11/13 02:59
con‘t connected in china
Apple products
by DREWJOY on 2019/11/12 20:25
The support on
God-awful VPN
by nure1950 on 2019/11/12 13:36
Worst VPN for China. I just bought a one year subscription in the beginning of November 2019, and haven’t been able to connect even once. Even before this latest fiasco the connection was just awful most of the time. Don’t waste your time and money on this crappy app. They always say their engineers are fixing the problem, but it never gets fixed. They have the most useless engineers in the world for sure.
很稳定,但前提是能连上
by HelloFist on 2019/11/12 13:31
难连接成功,一整天都连不上,这周几乎就没连接成功过
Scam in China
by Romer Valera on 2019/11/12 13:23
VPN express should withdraw from China. Chinese firewall is too tall for express VPN. I just don’t try to connect anymore. I don’t want or read suggestions or talk with customers service. They are very respectful but I know everything they are going to suggest already.
Great service
by Schlafyhead on 2019/11/12 13:20
It is very user friendly. Also, when I do need help, I get it, immediately. I highly recommend it.
Service
by Woodchuckjoe on 2019/11/12 08:58
I love the service would give 5 stars except for losing connection sometimes is a little annoying. But it does the job.
Cannot connect from China
by Nickkkkkkkkkck on 2019/11/12 03:51
Cannot connect from China
Love my VPN
by Lrm215 on 2019/11/11 21:26
Works everywhere I don’t have to worry about outside interference I just love it can’t beat the price well worth it!!!!
The best!!
by MMOCR on 2019/11/11 15:48
The best VPN service. It was great finding ExpressVPN after trying others I fully recommend ExpressVPN
Did not work in China Oct 2019
by Anna BZ on 2019/11/11 14:57
They guarantee that it is going to work or will defund your money - NOT true! When I called to cancel, I explained the reason and they said I would not be charged the next month. Guess what? I-tunes just sent me an e-mail with another month’s charge!
Does not work in China
by w0rldcit1zen on 2019/11/11 14:17
Fails to connect all the time. Save yourself the stress. This app became too popular and is now compromised in China.
Great app with one problem
by Ralfitoboss on 2019/11/11 12:07
I don’t know if it only happens with me but my Cellur Data (4G) stops working while I have the app and I have to delete it everytime I use data. I’m basically downloading and deleting the app around 5 times a week. Other than that, great app.
High Ratings in Magazines Are Inaccurate
by QufuChina2019 on 2019/11/11 07:44
I have been in China since February, 2019, and since then, trying to connect to Express VPN has mostly been a way to frustrate myself and waste whole afternoons and evenings. The same goes for Nord—two terrible VPNs if you live in China. Avoid them if you can and don’t waste your money. I’ve had better luck with Astrill—at least it connects quickly—but no VPN has worked consistently in the face of Hong Kong demonstrations and the steeper and steeper Great Firewall of China. Still, Express VPN does not remotely deserve its reputation as the platinum choice. It’s not even tin foil.
Frustrating
by Thorgs on 2019/11/11 05:26
It works, but I have to disconnect and reconnect every time I unlock my phone. It’s a pain.
Expensive but you get what you paid for
by Ualsaeed on 2019/11/11 02:13
VPN works great , I’ve used it to bypass geo locked content when traveling as well as for general internet security
Awful! Constantly dropping and reconnecting
by JLAsuperdude on 2019/11/11 01:25
Do yourself a favor and DO NOT BUY THIS APP. This is one of the more expensive VPN options. I went with it anyway because Kim Komando recommended it. I’ve been using this app for two months just hoping it would get better - but I regret that decision every day. This VPN app is awful. It is constantly disconnecting and usually doesn’t even reconnect automatically without opening the app manually. I just wasted money ... ready to delete this one and go buy a cheaper VPN from a name brand I’m more familiar with anyway.
Exceptional.
by Steve on da island. on 2019/11/11 00:28
Efficient and very easy to use. I feel safe using it anywhere.
5 stars based on history of using -- however
by Happy users on 2019/11/10 23:53
I am recently seeing more crashes than normal and slow reconnects. This occurs both on my internal home network and while using remote app on cell.... 5 stars will stay but first time dealing with support so more to come. Things that will lower score is a support person unwilling or unable to provide details of crash.. I will not accept 'your issue' while getting no proof that expressvpn is not having internal issues/. Prepare to prove.. As proof on my side.. - i had Xfinity come by twice in last 3 weeks to check my lines and found no issues.. also check outage logs- none.. i can provide this proof to ExpressVPN tech team is required bUt as we always say .. Prove the customer wrong ..
VPN Express! Great speed but no love for long time users!
by ChemicalSmileBlues on 2019/11/10 19:55
I have been using it for years now. The computer version stays on constantly but the iPhone a app version cuts off constantly. I can never afford the yearly setup because it costs too much but I would think that once a user has been using it for so many +years that they would be given some kind of break. Other than the price the speed and locations are the best you can get. I hear that over and over. I recommend this to people all the time...even my family members and you know how much I pay a month...$12 something. Come on now guys! I deserve at least a free month or something. So other than getting no love (I even recommend it to all my fb friends) I recommend this above all else
Crashes sometimes
by evalbuena2 on 2019/11/10 16:56
Could be a five rating but the VPN connection will hang or disconnect, intermittently. Then I’ll have to re-establish the connection. I ended up creating a shortcut for it on my iPhone task bar since it has become a frequently accessed app because of the above issue. Otherwise, it’s a simple app that links to the biometrics and secures my connection when it is linked. Plus the price is very reasonable.
It does not work in China
by lbolbolbo on 2019/11/10 13:58
express vpn do not work for several days.
Don’t bother if your in China
by chinaheidi on 2019/11/10 13:45
Huge waste of money if your in China. Getting a connection is rare and the amount of time wasted trying to get connected is more hours than a part time job. I loved it the first couple years - but now they in no way stand up to what they advertise. Download VON - unlimited vpn proxy. Green key logo and its free. It saved me these past six weeks. I won’t be renewing with ExpressVPN.
5* VPN
by Tmac700 on 2019/11/10 12:45
Thanks ExpressVPN your service has been excellent. I don’t ever surf without the Express V, why would you? Educating my friends has been my goal now. Surfing without encryption is like driving without insurance, don’t do it!
Slows my phone down way too much. I don’t like it
by johnwillis12345 on 2019/11/10 12:31
I will be deleting it
It no longer works in China...
by Carlo L Di Bello on 2019/11/10 02:26
ExpressVPN used to be the best VPN service for foreigners living in China. However, after early October it became definitely impossible to connect to any server recommended by the app. I will not renew it next year, as there are cheaper and more reliable VPN options around.
Terrible
by Zuko dude z on 2019/11/10 02:06
Awful. It only worked for the first 3 days that I’m in China and it has completely stopped working for a week straight. I paid $12USD for the subscription and it was a waste of money.
The VPN to have
by Xicano808 on 2019/11/09 23:59
Awesome product!!!
GREAT
by chravis6.9 on 2019/11/09 20:46
Patty mayo sent me
Thing keeps disconnecting
by misterjocko on 2019/11/09 19:18
Terrible waste of money. They should be paying me to deal with their mess!!
Service getting worse
by 53590998 on 2019/11/09 11:19
Even though they put out updates every week or so, only two days after these updates, all kinds of connection failure begin. And it’s common to have 5 days of complete malfunction every month
Doesn’t work in China
by BillHsu1991 on 2019/11/09 11:02
Doesn’t work in China, most of the times.
Disconnect is normal
by mbbcxzxghjyfdchhvv on 2019/11/09 09:02
It is said to be the first class vpn, I buy it without doubt!But now, what can I do is wait to be connected.Some free one is better than it if you can bear few seconds ads.
The service doesn’t match the price
by ilovehotpot on 2019/11/09 04:54
I have been using it for almost two years, I am planning changing another app now. Reasons - 1, Expensive, more expensive than other VPN apps 2, Hard to connect, usually need to wait and try several times, I could not remember the last time I could get connected successfully once 3, Not stable, often disconnected after being used a while 4, Almost no support for Chinese users. The support and the app website couldn’t be reached in China, which means I need to use another VPN to get connected and then get help from ExpressVPN when I need support from them, that’s really frustrated.
Cold garbage in China
by Mr.B888 on 2019/11/09 01:28
Support doesn’t exist except for on this review page. Never connects. Not sometimes never. Never never. Day after day. Had this service for 5 months and it was always spotty connecting. The last two months it simply NEVER connects. At Starbucks now and just like every morning never connects to any server.
I can’t up the app
by $貔貅睚眦$ on 2019/11/09 00:39
When I from the app to jump with the update link to the apple store, it only show me the one month ago update. I can’t see the new update. What can I do?
Disappointed
by gsmbxh on 2019/11/09 00:21
Why in China this app can work four days,the rest of week can’t work .now i can’t hate this vpn app
Need to reset a lot
by hrpekarek on 2019/11/08 19:04
I like to work at coffee shops, which often have you re-sign into their WiFi every hour. When this happens, you also have to disconnect and reconnect to VPN, big bummer
Love this app.
by Beezle Twee on 2019/11/08 17:42
Get me connected to any site in any country. Great customer service, too. If you’re having a problem connecting to any particular site, they help you get connected via text support. Easy-peasy.
Amazing service!
by Macgenius23 on 2019/11/08 16:26
By far one of the better VPN services I’ve used in a long time!
China
by MK_Avocado on 2019/11/08 15:42
Its clear that this VPN’s main issue is that people in china can’t connect to it. I used to be content with it taking a minute or two to connect because i know once it connects i can at least check my emails and twitter and such, but over the past 2 months it has been a complete joke. I know security in china has been tighter, but other VPNs are doing just fine, even the ones that are free. I have over 5 months left on my subscription and I’m already looking for another VPN to use, obviously i will not be renewing next year. You people really need to do something otherwise the decline in customers is going to be way more steep than it is now.
Not for in China
by drezsm on 2019/11/08 15:15
A total dud in mainland China. Works less than half the time.
Awesome Service!
by Sebastian Zaidi on 2019/11/08 15:11
Very useful for traveling and using public WiFi.
No China service
by toilaquail on 2019/11/08 13:53
Can’t connect to any servers while in China
Consistent and fast service!
by 0202look on 2019/11/08 12:08
Started using Express after trying Proton , Nord and IPA. So far this has been the best one.
So many updates and still crap.
by drepin2013 on 2019/11/08 09:46
Over it. I get that the great firewall of China is strong but don’t tout yourself as a VPN that “works in China” if it doesn’t work in China! Absolute rubbish.
太爛了
by werpuyt on 2019/11/08 09:04
賣的也不便宜了經常連不上!
Please cancel your subscription.
by 지나크 on 2019/11/08 07:57
Please cancel your subscription.
VPN works great.....as long as you don’t live in China
by PEK expat on 2019/11/08 07:08
When Express VPN is working - or maybe I should say, is allowed to work - it’s great. Unfortunately, for those who live in China it doesn’t take very long for the authorities to disable Express VPN on my iPhone once a software update has been released. Seems the Chinese are much better at blocking Express VPN than Express VPN is at working around their security barriers - at least that’s been my experience.
Scam
by kevingarywilkes on 2019/11/08 06:58
Express VPN is a scam. They steal your money, offer no functioning VPN service, and give you zero solutions when no servers connect — except “if none of the servers work, we do not know when our ‘engineers’ will fix it.” Dishonest company. Look elsewhere.
Unreliable
by Headupmyass-didn'treadreviews on 2019/11/08 06:30
I’ve been using ExpressVPN in China since 2009. That’s the same year that ExpressVPN claims they have never been shut down since then. Not true! The service is interrupted on a regular basis. Then we have to wait several days until they can fix it. Often, they get it working and within a few days China has them blocked again! At best, the service in China is working 50% of the time.
NOT SO GOOD
by rekkox on 2019/11/08 05:25
Sometimes good, sometimes bad. I'm not sure have it will connected tomorrow. Check your servers plz, no node alive now.
What’s wrong?
by Chino chiviado on 2019/11/08 05:16
Since two days I’m trying to use the vpn and in the computer as on the phone said that there’s and update and there isn’t one, this bad, I can’t use anything and I’m paying for this
Agree with current reports
by KichiroSan on 2019/11/08 05:08
US based, completely unstable must be switched off/on for every new connection after idle/sleep for a couple minutes. Fast becoming unusable.
Long term review 4.5 Star VPN
by Cave mandarin to decent on 2019/11/08 04:14
TLDR: This is a 4.5 star app. Customer service is amazing, and I mean really mean that. However service interruptions and UI issues nag. I have lived in Mainland China for 6 years and have been subscribed to express VPN for nearly as long Now consider, VPNs are small private companies that must go toe-to-toe with the censorship efforts and resources of state level actors, namely, the Peoples Republic of China. Regardless of your VPN provider, You will experience service interruptions when the above is the case. Here is how it seems to work. China escalates state sponsored censorship efforts in response to sensitive dates, such as, important Party Congress Meetings and the anniversary of certain student protests that never happened.... Express must then scramble to make updates in order to restore VPN service. The frequency of these service interruptions is largely dependent on unpredictable political situations, and have for example, increased with the ongoing unrest in Hong Kong. What then, mitigates this? The answer is customer service. Express has outstanding live customer service, to help you troubleshoot and to get things set up. This is especially nice when you have multiple platforms and devices that use this app, and for our less technically inclined friends. Now, on to the things that I don’t understand and that bug me. The desktop and mobile apps will always give you a recommended or “smart location” to connect to, which is kind of nice. I live in Shanghai and here is a typical situation. I open my iOS app and “smart location” says “Japan Tokyo -3” However, I have found that it is virtually certain that you won’t be able to connect to this “smart location”. Is this maybe because everyone else in my area is getting the exact same recommendation? Is this a dynamic list that takes network conditions into account, or is it simply based on physical proximity to the server? So, I throw my hands up and just go through all of the recommend servers, and even some random out of the way servers, hoping for a lucky connect. Often it is in some far-flung place like Toronto that I eventually get a connection. It’s almost never the “smart location” that works, so what’s the point? Now, this process can occasionally be sped up on the desktop app by running the “Speed test”, a feature which to my knowledge is totally absent on the iOS app. This will supposedly show you the best servers to connect to. In the past 2-3 months this feature has been broken or nearly useless with the results under “Speed index” “Latency” and “download speed” columns all reading “cancelled” or “error”. So, I just resort to rolling the dice and trying the recommended locations over and over. Would be nice if this feature worked, were implemented on mobile, and if the window persisted even after attempting to connect to one of the servers, so that way I don’t have to run the entire tiresome speed test again. What factors go into making these recommended locations again? One last thing. The connection progress bar is annoying, bordering on patronizing. It’s a progress ring that progressively lights up as it completes the steps in the connection process. Listen, I understand our monkey brains like it when we have a nice way to visualize progress, to justify our wait, and to provide hope. Much of the time however, it will get to 3/4 finished and then jump back to 1/4, or it will hang on 3/4 then then fail, or jump from 1/4 to connected? There seems to be no discernable correlation between its actual progress and the graphic it’s displaying. This really undermines it’s usefulness. What steps is it taking? What would cause it to fail? Maybe a little technical info PDF for us nerds about what is happening here. Finally, I really do appreciate the challenges and hard work that the customer service folks and devs put in to solve some of these challenges! I just wish we had a better explanation of these challenges, and what you guys are facing, it would be a lot easier to be patient and reasonable.
Poor connections
by bruce marti on 2019/11/08 03:19
I have had ExpressVPN for several years but this last year it has really fallen off and connections are always failing and no service for days. If anyone can suggest another provider that would be great. I have no confidence in this app any longer.
it is unstable !
by Rubickcooper.99 on 2019/11/08 02:38
i always can not get connected .
Ok
by linda197883 on 2019/11/08 02:08
Good for half a year Sometimes work Most times when it does not work is because need to update it
Express? Not really.
by Arturo Leighton on 2019/11/08 02:01
So I had downloaded this service because it was recommended to me by a friend. With a stiff price tag to use the service one would think it would be flawless. Nevertheless I played myself. The service worked for about 2 weeks. After than I have not been able to connect to WiFi while using vpn. This has forced me to use cellular data instead. It is the only way for me to connect. So for those of you browsing the web for a VPN service I strongly suggest you do some research before committing to a vpn service. Ask a friend and ask the inter web. My experience with this service was terrible.
Is it just the latest update or...
by Wallsocket on 2019/11/08 01:21
It’s hard getting cut off from the rest of the world every couple weeks. I’m *completely* alone in a part of the world where this service is essential to keeping in touch with family and friends. It’s been pretty bad since late Sept.
Fails in China
by psience_guy on 2019/11/08 01:19
I bought this VPN service because they touted that they are the best in China. However, there has been weekly consistent interruptions during the past two months. The company states that this is due to increased “attacks” which is somewhat understood. What I don’t accept is why it takes so long, usually over a day to have their engineers find a work-around? I’m not convinced they are investing in talented enough engineers to make the interruptions as reduced as possible. By the way, I disagree with some comments that it is China government fault that the VPN is unstable - false! It is ExpressVPN’s fault because they are in the business of providing a service to get around the blocking!
Terrible service in china
by ir verojvgeroj nwcdkj on 2019/11/08 00:56
This vpn is nice when it works but when it doesn’t work it— it doesn’t work for weeks sometimes months. I’ve lived in China on a work visa for the past 10 months. I got the “#1 vpn” to stay connected with family and friends and use the internet for work back in my home country. Like many other foreigners here, I can’t speak Chinese and I don’t have any other way to use the internet. For those who don’t know— YouTube, Instagram, Gmail, netflix, google, pretty much any search engine, social media, or streaming site is all blocked in China. Yes I did know this before moving here, but was told that express vpn is the best vpn to give foreigners access to the internet they are use to using. Well it’s been a week now and none of my devices(laptop, tablet, or phone) can connect to express. The trouble shooting instructions are a joke and the developers haven’t come out with a new app update since the 28 of October. This app is wonderful when it works but when it doesn’t work, it doesn’t work for weeks on end. And people like me are left in the dark. Very disappointing.
Long time customer, no more
by Jacquelyn31 on 2019/11/08 00:15
I’ve been an express user since moving to China 3 years ago. It was great at first, maybe the best APP I paid for. I have been patient with them, because I do understand where I live. Things have changed. China is more vigilant with blocks, but every other week, and also after 9pm..I just can’t access any server. I do my updates, and re-download blah blah..still I struggle with connection. Though there live support staff is great, they come with empty promises of comping weeks of service with no access. Save the headache, go with another VPN service.
Unstable, no support
by jack_mamama on 2019/11/07 16:51
It’s not stable and nobody gives me a feedback when I asked for support
It’s trying hard to beat the PRC and I appreciate that
by Zibo Gao on 2019/11/07 13:08
It’s not their fault that the VPN is unstable in China. Blame the government, and be grateful that something like this exists and works. That’s what I do and I don’t know how I’d live without this amazing app.
Horrible
by MyBirthdayisbeautiful on 2019/11/07 13:04
Don’t listen to any of these reviews . I’ve had express for almost a year and it NEVER works.
Very inconsistent performance in China
by Luca$h on 2019/11/07 10:35
Got this before a trip to China, and for my entire duration here (first week of Nov) I have had a very difficult time connecting to the VPN. Look elsewhere if you are trying to use in China.
Auto connect on iPhone/iPad does not perform
by Fredschulz on 2019/11/07 07:49
More times than not do I have to turn WiFi off and back on in order to get the auto connect feature to work. If I turn off the auto connect feature and connect manually it works as well, seems fast enough but the fact that I have to wait and wait and wait for the connection to happen when first opening either one of my apple devices which are fully updated and rather new makes this a hassle to use... I should have resubscribed to NordVPN. It was seamless...
Keep shopping
by Bazooka Tim on 2019/11/07 06:32
China use. I’ve use Express for around six years. Before I never had issues, maybe once a year when the meetings took place but that’s about it. The last year has been horrible. Literally every other day it’s off, experiencing yet another problem, download another update, it’s never ending. I’ve bought Astrill which is up 95% of the time. Not sure why Express went to crap but they obviously are not doing something right since other VPN’s are working. Buyer beware.
Does not work well in china as advertised
by Anc1978 on 2019/11/07 05:47
Its not reliable, I was in China for 3 weeks and this app only worked for 2 days, if I was using wifi it would not allow me to connect to any of the servers. Contacted support and followed all troubleshooting instructions...a waste of time. I Downloaded a free vpn app that actually worked without any problems.
Very disappointing
by donotcarefromchina on 2019/11/07 04:04
Similar issue with so many users. It started out fine and works beautifully. Then everything is just falling apart, it would take a good 5 minutes at least to be able to connect, and then will definitely drop after 5-10 minutes, and reconnecting function is basically a joke. So you find yourself waste all your time connecting and reconnecting with you phone, iPad, and computer. Definitely will not renew my subscription!!!
Constant interruptions on my Microsoft surface
by fgtrdewsdfvbhb on 2019/11/07 02:17
VPN disconnects several times a day on my windows machine, not so on iPad. Very disappointing for a paid service.
Says update available
by billy gates jr on 2019/11/07 01:32
But when I download fails to open. Been going about a month
Bad for WiFi
by pcr58 on 2019/11/06 19:26
App disconnect my Wifi on a regular basis.
Amazon
by louie1ou on 2019/11/06 15:32
Cannot use Amazon Prime video with the VPN
Problems with ExpressVPN Mobile Version
by _KevinJerome_ on 2019/11/06 15:30
Giving the app at least 2 stars because computer version works fantastic and I’m super happy with it. The reason this is not 5 stars is because on the mobile version the connection seems to drop randomly after working fine for some short time. I’ll go into the app and see it says I’m still connected however my internet just won’t work. Disconnecting from the VPN immediately fixes this issue, leading me to believe that it is the VPN at fault. I can’t say for sure but this issue only seems to occur when I’m connected to WiFi and the VPN, if that helps for resolving this issue. This is important because the times I want to use a VPN the most is when I’m connected to WiFi, especially a public WiFi connection. Will give 5 stars when this is fixed. Thanks
Speed is so slow but service is good
by oopsyeah77 on 2019/11/06 12:14
Try
Not what I had hoped
by Archer's Lovey on 2019/11/06 08:28
I got Express VPN to make my phone safer. I don’t regret that. I find it’s constantly having unexpected disconnection especially when I’m home. I have home WiFi , nothing fancy so I’m not sure why this keeps happening. When my subscription is up , I won’t be renewing .
Worse performance in China
by Sipatman on 2019/11/06 08:18
I believe the report and buy the express vpn ,but most time it couldn’t be used in China .these locations they offered is useless
Absolutely the best!
by Enzo-Marco on 2019/11/06 02:25
I’ve used them all free and paid for. Disappointingly even the paid for services are not as watertight as ExpressVPN. These people got it together and are the kings of VPN services hands down.
Great service, terrible app.
by CaptainDeadman on 2019/11/05 21:20
I subscribed to ExpressVPN because I have issues with my ISP throttling me. My ISP is also terrible, so my connection drops a few times a day. When this happens, the ExpressVPN app struggles to reconnect and ignores when I try to shut it off. It stays in a constant connecting loop instead of just connecting to cellular, resulting in me having to delete the ExpressVPN app EVERY time and then reinstall it. Love the service, but this is annoying.
Simple and private.
by DanSrJr87312 on 2019/11/05 19:23
ExpressVPN is everything I could hope for in a vpn. I am 100% satisfied. Any minor issue I have encountered was easily resolved by their professional support team within minutes. I highly recommend this VPN to anyone looking for one.
Worked in China
by cssusa on 2019/11/05 17:03
I wasn’t sure if it would work in China but it did!
Disappointed
by GrizzleGratz on 2019/11/05 16:26
I got Express VPN prior to my move to China from the USA in August 2019. Since coming to China, Express VPN has been so inconsistent, slow and most times flat out won’t connect. Even during my travels to Russia over the past few months, the same holds true. Then when Chinese cyber security got tighter at the end of September, it has been almost pointless to try and connect. Express VPN puts out updates to the app, has a China update webpage on their continued efforts to improve their VPN but it’s just more of the same. There was a 12 day period where my Express VPN wouldn’t connect AT ALL. There are times when I can be sitting next to another person with the same iPhone, on the same WiFi network with Both of us having Express VPN trying to connect to the same server and one us will connect while the other can’t, and even if one of us connects, the internet is slow and the vpn disconnects before too long. Very frustrating to have spent good money on a subpar product that frankly doesn’t do enough to improve its service.
Inconsistent & Unreliable
by AVROC934 on 2019/11/05 14:54
I travel a lot, mostly to Asia, and need secure connections to protect sensitive data. China is especially problematic. There it can be very tedious to connect to a VPN site requiring multiple attempts with several sites, but eventually it hooks up. The most frustrating and dangerous characteristic is that the site will spontaneously disconnect without providing any notification and then you are working in the clear with all your information exposed. I suspect the Chinese are actively jamming the connecting because, once disconnected, no amount of tinkering can reestablish a VPN link. I have to wondering about the security of the connection even when it “works”. My supposedly anonymous connection would still be censored for Western news and offer Chinese advertisements based upon my “hidden” location. I don’t trust this product to work when I need it.
No better VPN!
by Exk9 on 2019/11/05 10:15
I have use many and none compare to this one!
Great update
by plasticdinosaur on 2019/11/05 09:21
I mainly use this in China, latest update dramatically improved connection time and stability here for some servers.
Average VPN service....Update!2019...won’t keep connected.
by Hatter60 on 2019/11/05 04:02
I have had trouble with the DNS service that ExpressVPN suggested...VPN service is average,but without a DNS service to tie it together...well I have to say I had to go to another service that includes DNS that actually works with my Apple TV.After almost two years I now have my VUDU account back and for 20$ a year cheaper.Sorry ExpressVPN But business is business....and you guys won’t be getting anymore business from me.
Awesome
by nodick 4 me on 2019/11/05 03:52
Awesome
You can't beat the 7 day free trial
by -Boudreaux- on 2019/11/04 23:29
I was sold on this app during the free trial period when I was treated with the same respect by customer service as if I was already a paid customer. The app is good and has a simple interface, but if you experience a problem, their customer service is excellent. They are friendly and work hard to meet your needs. They generally respond quickly, and I like how customer service follows up on the problem. I tested other VPN's, but I found ExpressVPN to consistently be the best. Update: I still feel the same way about the VPN and the individuals the company employs. Thank you for offering a great service. ExpressVPN is highly recommended.
Been using one year.
by calben007 on 2019/11/04 21:24
Definitely a few hiccups along the way but customer service has fixed every one of them. Renewing now!
Best VPN
by DXXX0081 on 2019/11/04 21:20
Great VPN for US and over seas. Even worked in China,
Best vpn service
by Sunshine Law on 2019/07/23 00:06
ExpressVPN is the #1 vpn service for all types of users for many reasons. The first for me would be security whilst maintaining great speed. Express’s vpn servers are located all around the world so that you are able to connect to a very large variety of places which can be beneficial for people trying to bypass certain restraints or others who are simply seeking the best connectivity to the closest server to them. The combination of the security and speed provide by ExpressVPN is amazing for people who game and want to be more secure as well. For one, I myself play Xbox one and getting ddosd is a common accurance for many people. I have tried and tested many other vpns and ovh’s to see if any would work while maintaining the best connection possible and ExpressVPN does the job. I connect my Xbox one through an Ethernet cable connected my router that is the ExpressVPN server that I chose enabled in the router’s settings.
Don’t Waste Your Time
by JoshL13 on 2019/06/18 21:51
Everything starts off fine, but after about a month the issues will start. At first I thought it was just my wife and operator error, but a month later I started to have more and more issues. So let’s begin.... do you love scrolling through your news feed or watching videos on Facebook? Not anymore after a joyous ~15min you’ll be forced to troubleshoot your connection as it drops and struggles to reconnect. When and if you get it working again, usually by manually disconnecting or switching locations Facebook will force you to begin anew as it refreshes your feed since you just got on the internet...again. You will get to spend quality time with customer service time and just when you think their advice worked... guess what... it didn’t. Lost connection, waiting, manually disconnecting, trying to reconnect, waiting, manually disconnecting, switching locations, more waiting, manually disconnecting, switching locations, and more waiting, deleting app, reinstalling app, more waiting, resetting settings to prescribed settings per customer service, trying to connect, more waiting, restarting your phone, more waiting, contacting customer service, new prescription settings, and finally a connection till you guessed it... tomorrow or sooner just to start again.
Good at first, now not so much.
by GeoJ3 on 2018/10/07 10:23
I initially was all about Express VPN. In the beginning it worked as advertised. Two months later would drop unexpectedly and phishing spam seem to increase at alarming rate about that same time. Here lately it says I’m connected but apps or browsers report “timed out” or “no internet connection”. Tried different servers and that solves the problem short term only as the same issues creep back up, sometimes only after a day or two. I’ve had to uninstall the app on at least 3 occasions to get it working. It does what it advertises but only w/certain browsers. It does work w/all major streaming platforms, you might have to try a few servers to find one that it will work with but that’s to be expected. I got this app & subscription because I would not connect to a public WiFi/hotspot or even Barnes & Noble network for fear of my personal info being compromised, &, at the time our carrier did not have unlimited data. Connecting to a public hotspot is 50/50 that it’ll work smoothly, but I suspect that has more to do with the way the public hotspot is configured because on a private network this app works decent, when it works. Bear in mind nothing is fool proof. This app is certainly no exception.
Good VPN... When it actually works
by ChopUTD on 2019/02/05 02:31
I’ve been using ExpressVPN for a few months now. When it’s connected and working properly it’s a pretty good service. Before the latest update I would occasionally have a connection drop, but it didn’t happen often enough to bother me. Since the update my iPhone is constantly disconnecting from the VPN servers. Doesn’t matter what server I connect to either. Sometimes when I unlock my phone it’ll have a hard time connecting back to the server and I’ll have to manually open the app and select a new one. Other times it’ll drop the connection while I’m using the internet. There is no warning for this. All of a sudden it just stops working and I have to disconnect and choose a new server. This happens at least 10x per day. My connection actually dropped while I was in the middle of typing this review. It’s incredibly frustrating. There’s also no kill switch in the app that I’m aware of so who knows if my info is being leaked. I understand every VPN service has connection issues from time to time but this is a constant thing. For the price of this service I expect much more out of it. I’ll be shopping around whenever my subscription expires.
Terrible Service in China
by The_Big_Spence on 2018/11/16 15:59
I’m not sure why the service is so bad the past couple of months. They sent out an email a while ago saying they were doing what they could to rectify the situation, but it was vague and nothing’s changed. People like me who depend on VPNs for day-to-day work and interaction with loved ones back home have been hung out to dry. I’ve spoken to many customers here who are looking for new service providers because they can’t cope. As I speak, I have the app running on my computer trying to connect to any servers available, and all are just pinwheeling over and over with no connections in sight. I had problems with them early in the year, and it took months before the issues were resolved. Then the summer was pretty much issue-free, and I was hoping they’d finally stepped up their service. I just want a world where I can connect to the uncensored, unpropagandized, unmonitored internet. Instead I just have hours of frustration daily with a product that used to be the industry standard.
Works perfectly
by daddyrilo on 2019/02/21 09:11
I am doing this review unsolicited and not being compensated, this is a real honest review from a real person. I’m in the security business and regularly travel to Dubai, Oman, Pakistan, India, and Egypt. I had three different VPNs before I had express VPN and I discontinued them all after a few days into the trial period. One of those I canceled was NordVPN. With my previous VPNs, I would have trouble connecting in Dubai or Egypt, for example, so I would call customer support who would send me a list of instructions on what to do on my phone to get past the block that was being imposed by these countries. It was frustrating and time-consuming and often did not work. Listen, if I wanted to be a computer technician I would have gone to school for this. I simply want a VPN to work with no drama! Express VPN works!! You simply press the big button and it turns on and you don’t have to think about anything else. I have had this for six months and have not had a single problem in any country I visit with them trying to block my VPN. If you are tech savvy and want to change some settings or change your home city, Express VPN allows you to do this, but if you are like me and just want to press the button and have all the security you would ever want, this is the VPN!! -Dean
WARNING: No mobile kill switch!
by mariomicale95 on 2018/09/07 16:13
I spent so many hours looking at reviews of the best VPN services and Express and Nord were always at the top of the list. I decided with this one because it seemed like the fastest. BUT when I downloaded the app I was informed by the support (very quick btw) that unlike their desktop apps, their mobile apps have no kill switch feature to block internet if you’re not connected to the VPN. I witnessed my device try and connect to the VPN lots of times but was unsuccessful, and I had no way of knowing this unless I wasn’t actually looking for the VPN icon that appears at the top of my phone. This feature is critical to anyone who never wants their privacy broken. I want a RELIABLE VPN that works all of the time on all of my devices. If my phone can still connect to WiFi and data for a while before the VPN connects and protects me, I’m still vulnerable for a brief time and that defeats the whole point of the VPN. Nord has this feature on their mobile devices and when I asked Express’s support about this, they said “We can also file this as a service request to our engineers and if we get enough similar requests for it, they can prioritize to have this feature fully functional on the future versions of the ExpressVPN app.” Why would you not automatically put this feature on the app to protect users? I guess we either have to wait before they implement it or have people request it to get this feature, but for me Nord looks better at the moment.
Worked ok.... for a minute
by Ranger_Rudy on 2019/02/22 01:33
When the service works, it works good. But when you are on a perfectly stable home WiFi system, and it either 1. Disconnects all the time, and doesn't tell you, or 2. Seems to "auto disconnect " after a period of maybe 20 minutes, and STILL doesn't tell you, claims your "connection unexpectedly dropped, reconnecting" (both a lie) it is more than infuriating. Since I updated the app to the latest version (as of 2/19) it has only gotten many times worse. I have contacted their tech support countless times, and it's like dealing with level 1 Comcast tech support "is it plugged in", you provide all the stuff they ask for, and they provide zero useful solutions. Lots of "I'm sorry" and "have you tried the most basic stuff you have already obviously tried like try connecting to a different location " I am quite displeased with the reliability of this system, and unless something greatly improves, I'm done after my subscription expires. There's gotta be a better alternative.
Great when it works...
by _james___ on 2018/12/29 20:50
Express VPN is great when it works, however, I find that more and more often it disconnects on me, especially on popular servers like NY, and Chicago, which is really frustrating because it cuts off your internet (a security feature) in the middle of usage. However, it doesn't tell you this, so it may look like you're connected to the internet when you're not. I know that the connection issues are not the apps fault, but it would do the developers good to put in a push notification whenever you get disconnected as you often can't tell until you open the app. If the app could also try another server in the same country after a certain time that'd be nice too (I.e. if you can't connect to NY after 5 seconds try another city in the US). In general I'm somewhat disappointed with the service, but I hope that the above suggestions help the developers make a better app with what they're given.
ExpressVPN
by joeblowjob22 on 2019/02/06 13:02
Cant begin to explain how happy of a recipient I am of this service and subscription. The VPN is fast on pretty much all locations with little to no reconnection hiccups. Amazing customer service with a response via email in no more than 2 hours for any enquiry ive made. For the simple interface, tutorials, quality customer service, high speeds, and strong encryption to go along with it i would highly recommend sparing any heartache from a free VPN and getting a ExpressVPN subscription and then downloading it on 3 of your favorite devices. Doing the month by month payment with 0% markdown versus the bundles for 6 and 12 months which offer a significant price cut for one payment of that alotted time. More than happy with that at just under 13 bucks a month, havent seen competition that even compares as far as I am concerned. 5 stars 🤙
Excellent product
by Captskinny on 2019/02/10 23:16
I give this app a very high rating in the service as well expressVPN deserves to hold the rating is number one in VPN services it might be a little higher price than others the reason why you pay for a service like this their customer service representatives alone are worth the price a few issues I’ve had minor we are all expertly taken care of by courteous well-trained and prompt customer service agents I have had no problems with the program with the VPN service itself and what few issues I did have a minor enough not to even mention mostly just errors on myself regarding my account but even then it was dealt with promptly you’re very courteous about it they should definitely receive a 10 star rating and be considered #1 In the VPN services
Disappointed
by GrizzleGratz on 2019/11/05 16:26
I got Express VPN prior to my move to China from the USA in August 2019. Since coming to China, Express VPN has been so inconsistent, slow and most times flat out won’t connect. Even during my travels to Russia over the past few months, the same holds true. Then when Chinese cyber security got tighter at the end of September, it has been almost pointless to try and connect. Express VPN puts out updates to the app, has a China update webpage on their continued efforts to improve their VPN but it’s just more of the same. There was a 12 day period where my Express VPN wouldn’t connect AT ALL. There are times when I can be sitting next to another person with the same iPhone, on the same WiFi network with Both of us having Express VPN trying to connect to the same server and one us will connect while the other can’t, and even if one of us connects, the internet is slow and the vpn disconnects before too long. Very frustrating to have spent good money on a subpar product that frankly doesn’t do enough to improve its service.
Does it still work in China?
by Nakiboshi on 2018/10/30 05:52
I’m a long time user for this VPN service, started in 2016 and it’s been working wonders. I would recommend ExpressVPN to whomever come asking for a VPN that actually works in China. However, for the past week I’ve been experiencing difficulties connecting on both on my phone and laptop (iOS). Sometimes the APP itself would connect successfully but in reality nothing will load, now I can’t even get a successful connections. Tried updating the App and switching to different locations, all getting “the VPN server did not respond” error. What’s really frustrating is that the help websites won’t load without having connected to a VPN, and the message support option doesn’t work either, kept getting the “please try again” notice, probably for the same reason. So if I don’t have a connection, then I can’t get help, but if I can’t get help, my connection issue won’t get fixed. Chicken or Egg?
Outclass most others.
by hornetVet on 2019/03/09 09:50
Strict no log policy, despite they only collect how much data go through your traffic, alone side with aes 256 and rsa 4096 ensure the ultimaye privacy. In terms of speed, i subscribe to a 1Gbps up and down isp,the max i have while hook on VPN is 130Mbps up and 110 Mbps down: they do have a physical limit, yet still outclass any other in the industry, by much more. The above average price to me, unlike to others, is not a con. Extra cost are fully invested in extraordinary performance. If you wish to trade performance for cheaper price, and wish to share it with all your families, chose nord vpn. They are cheaper and slower, while the encryption, compatibility and support are as good. But if you prioritize performance, and have a smart router like asus ac3100, this will be a money well spent talk.
Misleading Marketing
by Seattle Storm on 2019/03/29 18:35
So I’ve been using this on my phone and tablet for a few months now overseas and it’s been great, not as many servers as other offers but they’ve been steady and strong. All in all, pinging good speeds any time of day or night. However I specifically purchased a year with Express VPN because on the picture and information it says, “supports all devices” and includes the MacBook logo. Firing up my MacBook today, it appears it is not in fact for all devices. Considering that is was the deterministic factor that made me choose Express over a competitor, I am now 100% to not go with them in the future; not being available across all platforms is acceptable, publishing falsified information is not. If you just need this for a phone, I suppose you could be happy with it but if you live in the 21st century and enjoy having all of your devices working in harmony - sort of the whole appeal of using Apple products - you will be sorely disappointed.
Works in China....sometimes
by MLL-TPE on 2019/07/30 05:14
Usually works in China, probably 85-90% of the time. Also it can take a long time to connect with many, many attempts and after trying 2,3, 4 of the servers ExpressVPN says to use in China. There are only 7 or 8 servers ExpressVPN recommends that customers use in China. I don’t know why that is but I suspect that causes a fair amount of contention for resources when a lot of China customers try to connect. But, what are the alternatives in China... not many. But I wish ExpressVPN would expand the number of servers available to its China customers. It’s not good that it can take up to 5 minutes of trying to connect, and I do follow their instructions exactly as written and always use the latest ExpressVPN software versions. To sum up: an expensive service that usually works in China with a lot of effort and delay in connecting. Can’t speak for its use in other parts of the world, just China.
CHINA USERS
by MattpBarnes on 2019/10/24 16:27
I’m studying abroad in China for a year, and my university from the U.S. runs on a google platform. That being said, I need a reliable connection to non-Chinese servers. So far I have been in China for 3 months and Express has failed to work. I have contacted support multiple times, and they give me good feedback, however it still doesn’t help. If you are planning to go to China I would not recommend this app. I can’t speak for other countries as Express might work well in other areas, but in China it doesn’t hold up. I have spoken with students who also have Express and they agree that it doesn’t connect. I have found other VPNs that work perfectly, and at a fraction of the price, but I don’t want you to read this thinking it’s an ad for competing VPNs. If you plan on studying abroad in China or are traveling to China, I would consider waiting until arrival and ask around because everyone here uses a VPN (even the locals). That’s what I did once Express wet the bed and now I have a great connection.
5 stars based on history of using -- however
by Happy users on 2019/11/10 23:53
I am recently seeing more crashes than normal and slow reconnects. This occurs both on my internal home network and while using remote app on cell.... 5 stars will stay but first time dealing with support so more to come. Things that will lower score is a support person unwilling or unable to provide details of crash.. I will not accept 'your issue' while getting no proof that expressvpn is not having internal issues/. Prepare to prove.. As proof on my side.. - i had Xfinity come by twice in last 3 weeks to check my lines and found no issues.. also check outage logs- none.. i can provide this proof to ExpressVPN tech team is required bUt as we always say .. Prove the customer wrong ..
Highly recommended
by Otis T_ on 2019/01/08 22:22
Living in China, it’s hard to get on many different sites. Express VPN is constantly working, changing, and fixing to help people like me be able to access these sites. There are continual updates, and special links for me to access such as, ‘In China? Click here.’ These allow me to constantly update the app for great use here. There are always days when it doesn’t work, or works poorly, but I have yet to find a VPN that works 100% of the time. After living here for almost 5 years, Express has been the best fit for my needs, has the best customer service of all the VPN companies I have had to work with, and the one with the most consistency. I would strongly recommend it.
Doesn’t work where you need it
by HLstl on 2018/05/07 19:18
I downloaded ExpressVPN for my computer (MacBook Pro) and it simply does not work when confronted with any sort of traffic on a public router - which is exactly where you need it. In a coffee shop or airport, ExpressVPN isn’t reliable at all. I’ve tried it for over three years and it connects, but can’t deliver a webpage about 70 percent of the time when a public router is being used. It’s great at home when I’m the only person on the network, but I don’t need it then. Fortunately, I was given a refund. Tech support is friendly, but unable to fix this issue. If you’re using a VPN for protecting your connection in public spaces that have a handful of users or more on a shared network, try another solution. I thought that spending $99 a year would give better service. Honestly, it’s just a prettier interface than most of the competition. Ultimately, it’s a disappointment.
Connection drops occasionally
by david.brown on 2019/10/25 09:43
I’ve now been using the service for almost a year regularly on my iPad, iPhone, and MacBook Pro. Overall, it is a good product. I have not decided whether to renew my subscription when it expires or try another service. ExpressVPN is very easy to use; however, it is pricey and allows only three devices per subscription. I have noticed as the newer versions of ExpressVPN have been released, there has been a increase in the number of drops. I’ve learned that whenever I have internet access issues to check ExpressVPN first – usually it has dropped the connection. Disconnecting and reconnecting fixes the issue 99% of the time; rarely, but it has happened, I’ve had to disconnect the session and leave it off to use the internet.
Doesn’t work as advertised
by collegeboiii on 2019/09/08 07:08
User from China. I’ve been in China for almost a month now, and ExpressVPN has honestly been quite terrible to use. The VPN rarely works, and when it does, the connection is very fickle. It times out very quickly, and then I suddenly find myself without access again. Imagine going through your FB feed, or chatting with your friend on messenger, only to find—out of the blue—that the VPN connection has suddenly been lost. What makes this frustrating is not just the day to day inconsistencies, but the fact that this has been going on since the day I arrived in China. Of course, the VPN connection might have to do with the argument that China is a very restricted country and, hence, of course the connection would be inconsistent. BUT, the fact that my other VPN (which is free, mind you) has been working consistently and robustly says a lot. Please consider other options of yore going to be in China and am looking for a reliable VPN.
Extremely Satisfied
by Davidl911 on 2019/06/03 06:44
VPNs in China often goes down but it seems express vpn is the only vpn that really troubleshoots China issues in a timely manner. Recently on June 1st 2019 China did something and 3 of my vpns went down including ExpressVPN. I bought other popular vpns just to check if it might work in China. While iOS was working none of those vpns worked with my windows 10 computer. I talked with their tech support for hours trying to get their software to work. Also, none of the other vpns were working on the issue, expressvpn had updated their status page about connectivity issues in China. 2 days later they came up with a fix and I’m up and running. Thanks ExpressVPN!
Not worth the price
by MyNameIsDominique on 2019/11/02 02:26
In September my subscription automatically renewed itself. The combined number of days since that nearly 100 USD was withdrawn from my account that I have been able to ACTUALLY use Express VPN 5 freaking days!!!this is the number one advertised VPN SERVICE FOR USERS IN CHINA and it literally never works. They offer suggestions on which servers to try knowing full and well they will never connect. Contacting customer service is pointless because they simply tell you to try the same servers you have been trying that haven’t worked in Months and they know it! I want to cancel this and be refunded the cost of the subscription since it’s only cooperated a handful of days since the auto renew but I don’t have the energy to fight them for my money back..Save yourself the trouble if you live in China and don’t buy this VPN it will disappoint you more than it will work. I’m currently on week 4 of it not connecting
You can't beat the 7 day free trial
by -Boudreaux- on 2019/11/04 23:29
I was sold on this app during the free trial period when I was treated with the same respect by customer service as if I was already a paid customer. The app is good and has a simple interface, but if you experience a problem, their customer service is excellent. They are friendly and work hard to meet your needs. They generally respond quickly, and I like how customer service follows up on the problem. I tested other VPN's, but I found ExpressVPN to consistently be the best. Update: I still feel the same way about the VPN and the individuals the company employs. Thank you for offering a great service. ExpressVPN is highly recommended.
Not great
by Siberian Tigger on 2018/06/11 13:12
I chose ExpressVPN for a number of reasons, one being their large number of servers all over the world. Imagine my surprise, then, when I was in Panama or Costa Rica, both places where ExpressVPN has servers, the “smart location” feature chose a server in Houston. It wasn’t just one time. It was every time. And a speed check of ExpressVPN servers showed that the servers closest to me were not the fastest. Why am I paying more for more servers if I’m not going to use them? Next complaint: The “smart location” feature is not that smart. I don’t know how many times I’ve been in one corner of the country and it stayed stuck on a server in the other corner of the country where I just came from. Sometimes it would catch up. Often, it would not. This seems to be an OS-specific problem. The MacOS version is better than the iOS version on this point. Finally, connection problems. Frequent connection problems, in every location I’ve used. One moment, it’s connected. Later, it won’t connect to that location. Or the connection would drop and not reconnect, necessitating a manual selection of another location. For what this service costs, I expect it to work much better than it does.
Like it but...
by webnerd42 on 2018/06/02 22:05
It works most of the time. Tech support has been great. My biggest complaint and maybe complaint it is not the appropriate word to use but many times I find I have trouble accessing a particular website because Express VPN is turned on. If I turn it off the website immediately loads and if I then turn on the VPN the website continues to function normally. It seems some websites detect a VPN and refuse to load. Turn off VPN and they load. I have encountered this problem with the MLB app more times than you would think. It’s almost like some websites are catching on to the fact that you are trying to disguise your identity/whereabouts and will not permit it. VPN’s are supposed to be great for providing another layer of security but right now I am on the fence as to whether I will re subscribe.
May be better VPN’s out there
by Chepean on 2018/06/01 22:46
I downloaded ExpressVPN with high hopes. I’m impressed by the number of servers it has and its ability to work with Netflix. However what I’m troubled by is the number of times it buffers and crashes. I know it’s the software because I’ve turned it off and had no problems getting to sites. (Yeah, goodbye anonymity on that one 😄). Also, when the buffering happens the VPN sometimes crashes. It’s frustrating. I’m going to keep on using ExpressVPN until my paid subscription ends, as it is far better than my previous VPN, HotSpot Shield. I hope the issues are resolved soon, but it looks like I should keep shopping around, just in case.
VPN Express! Great speed but no love for long time users!
by ChemicalSmileBlues on 2019/11/10 19:55
I have been using it for years now. The computer version stays on constantly but the iPhone a app version cuts off constantly. I can never afford the yearly setup because it costs too much but I would think that once a user has been using it for so many +years that they would be given some kind of break. Other than the price the speed and locations are the best you can get. I hear that over and over. I recommend this to people all the time...even my family members and you know how much I pay a month...$12 something. Come on now guys! I deserve at least a free month or something. So other than getting no love (I even recommend it to all my fb friends) I recommend this above all else
Outstanding!
by Effx on 2019/03/19 23:09
After testing several VPN’s, this I found beat them all. If your looking for top notch security without the fear of your information being logged, then this is for you. No fear at all of your info getting into government hands, complete anonymity, and not part of the internet VPN group that will share your info at request. ExpressVPN stands alone without joining into the organizations that share your data. Surf anonymously and stay anonymous without any fears of being outed. If you want to go anywhere the web has to offer, use search’s others can’t see, and stay safe on the dark web... this is the only VPN that can offer you piece of mind.
It does not work work on iOS
by IBitelo on 2018/05/22 20:26
After working for one month during the trial period, VPN worked perfectly via L2TP connection (the app doesn’t work regardless the configuration). As soon as I’ve renewed it, the VPN connects, browsers for seconds and stops. The support team tried assisting with several different configurations but the result was the same: it no longer works on iOS. The support said they would send to engineering, but no other return. My case is not isolated as informed by the support team and I was offered to receive my money back. Three other colleagues are facing the same issue. Very frustrating despite the efforts from the supporting team.
The only reliable VPN for China
by liveyourtruth93 on 2019/03/04 23:42
I’ve been living in China for a couple of years now and started out with a different VPN. It was ok at first then it stopped working. It also kicked me out and I couldn’t log back in. I finally decided to get Express VPN after so many recommendations and I haven’t looked back. Yes there are connectivity issues sometimes but that’s not their fault. Sometimes the Chinese government sets out to block all VPNs but Express is always on top of these issues and communicates with customers promptly. So if you’re in China and still want to stay connected to the outside world despite of the government , get ExpressVPN. It’s just a must
Problems with ExpressVPN Mobile Version
by _KevinJerome_ on 2019/11/06 15:30
Giving the app at least 2 stars because computer version works fantastic and I’m super happy with it. The reason this is not 5 stars is because on the mobile version the connection seems to drop randomly after working fine for some short time. I’ll go into the app and see it says I’m still connected however my internet just won’t work. Disconnecting from the VPN immediately fixes this issue, leading me to believe that it is the VPN at fault. I can’t say for sure but this issue only seems to occur when I’m connected to WiFi and the VPN, if that helps for resolving this issue. This is important because the times I want to use a VPN the most is when I’m connected to WiFi, especially a public WiFi connection. Will give 5 stars when this is fixed. Thanks
Garbage in China
by Sterus37 on 2019/10/10 15:32
I rarely write reviews. Really... actually this might be my first. Why!? Because this VPN is unreliable. They even lie 🥰 I’ve been living in China for 2 years now. At first the VPN worked fine for a couple of months. Then it just becomes nonexistent for about a week or two. Then it comes back for a month. Then for a month it’s connectivity looks like a heart beat on a heart beat monitor and then flatlines. You get the picture... This is where they lie... Advertisements say “We never get blocked in China.”...Ha! 100% I guarantee when a holiday rolls around they go darker than this huge mole on my back!... which I should probably get checked... Also, they say the same thing when you talk to support. “Did you update your app?” “Did you change your protocols?” “Make sure it’s on automatic”... seriously, same thing every time, and it never works 🥶 Everybody... I paid $200 total for this app... I’ve been using a free app for the past 2 weeks to just be able to do simple things. Express VPN won’t connect at all... They will probably reply to this review with “please email us”, which means “please shut up and let us tell you the same things we tell everybody in an email”. Basically, don’t use this VPN in China! They used to be good, but not anymore! 🤭🤢🤮
Inconsistent & Unreliable
by AVROC934 on 2019/11/05 14:54
I travel a lot, mostly to Asia, and need secure connections to protect sensitive data. China is especially problematic. There it can be very tedious to connect to a VPN site requiring multiple attempts with several sites, but eventually it hooks up. The most frustrating and dangerous characteristic is that the site will spontaneously disconnect without providing any notification and then you are working in the clear with all your information exposed. I suspect the Chinese are actively jamming the connecting because, once disconnected, no amount of tinkering can reestablish a VPN link. I have to wondering about the security of the connection even when it “works”. My supposedly anonymous connection would still be censored for Western news and offer Chinese advertisements based upon my “hidden” location. I don’t trust this product to work when I need it.
For several years it was great, but...
by 美少女肥宅 on 2019/09/30 00:53
Users in China beware. During sensitive periods Express is unreliable, even in Shanghai where controls are more lax. Sure, sometimes I t can depend on your carrier and server, but should it? China seems to target Express more than other VPNs now. Maybe it was the omnipresent Express marketing online, bragging how they were best against the Great Firewall. Or maybe Express reached a tipping point in popularity and caught the government’s eye. I don’t know how these things work, but either way, I like that Express communicates with users, pushes updates and work arounds out, but they only work briefly or intermittently. I can’t say what service is better... I’ve been in China ten years, Astrill was good the first few years then Express. I hope Express can rebound. Awfully expensive for something unreliable.
On iPhone Xr it disconnects frequently
by Horatio76 on 2019/09/23 21:42
I have been using express VPN for the last two months. It works wonderfully on my laptop, however on my iPhone things are horrible. At home I have to different Wifi networks and they both get disconnected very frequently. When I turn VPN off, there is no disconnection from the network, but one VPN is on I constantly get disconnected. In public, especially when using public Wi-Fi like at the gym, courthouse, hospital, airport express be VPN most of time does not even connect regardless of the strength of the WiFi signal. I have to turn off Wi-Fi to get any kind of VPN connection. Not happy with this because it doesn’t work when I need it the most, on unprotected WiFi networks. Please Express VPN address these problems.
Not working in UAE (Etisalat)
by IceMan5623 on 2019/01/14 09:28
Outstanding speed and support. First of all, I already have a VPN sub at a different provider but as it got blocked by the ISP I wanted to try Express VPN as they seemed promising. However as it turns out, as of January 2019 almost no VPN is working in the UAE (Etisalat) any more. As far as I know du. is still "allowing" VPN usage but I cannot confirm that. I give them 5stars as the service itself is good and is working very well in other GCC countries (Oman, Qatar) but not on UAE Etisalat networks. After contacting support with my problem and they refunded and cancelled my sub without a question asked. 5* customer service and 5* service in general. Would sub again (if I needed it).
Wow
by ACSLossi on 2018/04/23 14:30
Well first off, I’m not a super tech person and I had heard VPNs were a way to keep my digital foot print safe so I tried ExpressVPN with the intention of doing the trail and then decide. Well little did I know that not only is this product amazing and blew my expectations out of the water but their customer service is what really cemented my loyalty. Again the app is not difficult to operate but when I tried more (what I would call advanced) technical stuff like putting ExpressVPN on my router, the team was there to help step by step. I am truly satisfied with the product and then some. You’ve got a long time customer in me. Thanks!
Great... when it works.
by SuperKael on 2019/08/28 18:47
When it's actually working correctly, it's perfect. Plenty of servers to choose from, and I never notice any slowdowns. HOWEVER, it frequently just decides not to work. I might be playing a game or something, when all the sudden it says it can't connect. Welp, guess that means ExpressVPN broke again. Often, getting it to work again is as simple as opening the app. Sometimes, I need to switch servers. Still other times, nothing I do works and I have to reboot my phone. Point is, it's very inconsistent and unreliable. However, I'm still giving this 4 stars simply because when it's working, it's so smooth that one could even forget they are using a VPN.
Better tools for Firesticks and Apple TV etc.
by Chrispee1976 on 2019/03/13 11:12
The reason only 3 stars is because I had ip vanquish which all together you product is superior but we need to set up our protocols and set up tunnels. Also with the devices above including roku we should have those tools and set up the way we like with the app starting up automatically so I would love an update to have more controls to set up to my preferences. Like I said I love your vpn services that’s why I just left ip vanquish but more control over Firestick Apple TV and roku would be great so if you could look at that it would not only myself but others who are reluctant to leave you would see the more control over their setups on their devices they would switch over just a idea
Fixed quickly in China
by JoeJoe Chen on 2019/09/26 18:31
As a user in Mainland China, your expectation of a high-speed, stable, reliable network cannot be satisfied easily. However, ExpressVPN can be one of your choice. When the national holiday is coming, so does the trouble of network due to some political concerns by the government, while ExpressVPN has a very friendly and professional customer service team to help you solve the problem, and they just fix a huge problem in two days. Even in these two days, they always updates any latest information as soon as possible. Wish the customer service will remain good.
One of the most comprehensive VPN services.
by AbH0Rr3nCE on 2019/09/11 05:52
I’ve tried a few VPN services but none quite like this. I’ve been using it since 2016 and loved it then as much as I do now. It’s been great watching this service grow and add more features, or polish up current features. The ability to have the VPN protocol picked automatically and simplicity of the app make it usable by anyone, very user friendly. For those who know what they’re doing, or those who just want to experiment you can also manually pick the VPN protocol you want to use. Great app. Great service. What else is there to say?
Oh you thought it was a good vpn? Me too at first
by Spideybg on 2019/05/11 03:48
I never write reviews on the Apple store but I feel like everyone should be warned of the inefficiency of Express. I bought a 1 year plan 8 months ago because express vpn was to be said “the best vpn for foreigners in China”; well this might have been true a year from now. Not anymore. All the people I know who have express vpn now are as disappointed and disgusted as I am. Express vpn is one of the most expensive vpn and the one that works the least. It’s been probably 2 weeks that I haven’t succeeded even once in connecting my computer to the internet, and i don’t used express anymore on my phone (i moved to Ladder VPN which works increasingly great and only about 3USD a month!! 😑). That’s it, don’t get turned on by all the ads Express pays, all of it to get such a mediocre vpn. Thank you for nothing express! Do not recommend.
Overated Service - Not Reliable Long Term
by gratefuldiva on 2019/05/29 20:02
This VPN service worked great for me for about two months. I would not subscribe for an extended time period because after a couple of months, as with other VPN services, the service became increasingly poor. Specifically, I experienced connection issues which prevented my internet from connecting at all so I had to turn the Express VPN setting off completely to get a internet connection so I was paying for nothing at times. Additionally, I also had problems with slow speeds while connected when streaming. This issue could not be resolved no matter what country server I connected to. I am glad that I paid per month and was smart enough to not commit to a long term subscription so I was able to discontinue this service since the customer service did not resolve these issues. BEWARE!!!
Has Flaws
by RDBur on 2019/01/11 15:53
All VPNs are important to days browser users; now that the public has been widely informed on the tracking of everyone’s searches. That being said, Express VPN has this problem that many web sites must have software that identifies you are using VPN and won’t let you in. I’ve found that turning off your VPN allows the site to load and then turning it back on works. I’m now looking to see if other VPN providers work better than Express. I haven’t had a chance to check to see if your latest upgrade has fixed this problem if so then maybe you’re still worth the $100 a year fee. But I’m starting to feel the financial crunch. Will have to do a search of other VPN providers.
Unsatisfied
by Gazoontite777 on 2019/10/27 09:46
Purely false advertising as to the best in China. It doesn’t work in China and if it does, it works at a very slow speed ; slower than a free VPN that I have to use often when this one is on the fritz, which is starting to seem like a daily occurrence. To top it off , the customer service team always suggests the same solution ( update app , sign in and out , etc ) I feel like an executive talking to the IT team that just always tells you to turn the computer off and on. So far , I feel as if I just wasted my money by being fooled by false advertising. Do yourself a favour and just use a free VPN , which will give you the same outcome and you won’t spend money or be hassled fiddling with the app everyday- only to get a poor connection. I reiterate, it does not work any better than a free VPN in China
stopped working followed by bad costumer service
by june322 on 2018/07/23 01:17
I’ve used this VPN and it worked “fine” in the past. There were some random disconnections and times where it just didn’t work but I learned to deal with that because I never tried other VPN services. A few days ago the VPN became incredibly slow and even stopped working 90% of the time. I contacted costumer service multiple times explaining my situation and I realize that the workers are just copy and pasting from a list of responses. Nothing got fixed so I was desperate and payed for another service, NORDVPN(I never got a refund for express VPN btw even though It was unusable for 10~ days out of my 1 month subscription.) The new VPN I use is about the same speed as when express VPN was actually good, but it actually works so you should prob check that out instead.
VPN for China Usage
by qoeurp?/&; on 2019/11/04 14:55
I am leaving five stars just so that people will be able to see this better and more likely than if I give it less. I know because I am in a difficult country, that it is hard to connect vpns. But to have to keep manually updating the app 4-5 times a month repeatedly and remembering to keep looking for the updates is starting to wear me down. When being able to use, it is a very good connection, but if you plan on traveling anywhere north of Nanjing it will not work for any reason. Some of my friends have used other vpns for China and it has started working better for them, we think this is because it is a less known VPN. And for 60$ for 6 months? I would only hope to pay that again for solid connection and continuous connection.
Rating Trends
234,142,144,109,94,166,134,109,142,0,255,93,89,0,18,129,138,142,126,153,113,0,142,110,127,127,94,119,101,102,0,208,123,0,0,333,0,331,104,175,157,164,149,190,142,169,147,68,80,114,90,127,141,152,159,150,154,146,174,173,173,146,153,165,154,0,353,130,186,153,152,149,152,133,173,176,158,143,150,179,200,163,131,186,179,165,162,181,160,166
All Versions
4.0
51,049 total
 5
40,556
 4
5,709
 3
1,883
 2
949
 1
1,952
Current Version (7.4.3)
4.0
48,267 total
 5
38,744
 4
5,323
 3
1,705
 2
815
 1
1,680
Version History
More...
Keyword Volume Hits KEI Rank
vpn proxy
112
36
3
vpn fire
21 K
5
1
ekspress vpn
0.00
2
vyper vpn
24.41
2
ekspres vpn
0.00
2
strong vpn
41.58
2
expresas vpn
0.00
2
seguridad wi-fi
0.02
1
xpress vpn
10.39
1
expresa vpn
0.00
1
express consent
0.00
1
vpn express
1.84
1
expresss vpn
0.00
1
epress vpn
0.00
1
express vpn
0.00
1
Screenshots
Keyword Volume Hits KEI Rank
vpn proxy
112
22
strong vpn
41.58
5
seguridad wi-fi
0.02
3
vpn fire
21 K
2
vyper vpn
24.41
2
expresas vpn
0.00
2
ekspress vpn
0.00
1
ekspres vpn
0.00
1
xpress vpn
10.39
1
expresa vpn
0.00
1
express consent
0.00
1
vpn express
1.84
1
expresss vpn
0.00
1
epress vpn
0.00
1
express vpn
0.00
1
Search Visibility
App name
ExpressVPN: vpn proxy for WiFi
Description
ExpressVPN is a virtual private network engineered to protect your privacy and security. Go online safely and anonymously in just a few taps. 7-DAY FREE TRIAL Download it for free to try on all your devices. FAST VPN SERVER NETWORK Connect to 3,000+ VPN servers in 160 locations in 94 countries. Unlimited speed and bandwidth. ACCESS ANY CONTENT Stream or download anything, from any of our servers, anywhere on Earth. SAFE AND ANONYMOUS TrustedServer technology and powerful encryption protect you from hackers and trackers. Secure your connection on public Wi-Fi hotspots. PROTECT YOUR PRIVACY Hide your IP address and location. Strict privacy policy: No activity logs, no connection logs. 24/7 CUSTOMER SERVICE Get help in seconds, not days. Ask us anything through live chat support or email. iOS APP FEATURES • Auto-reconnects if your VPN connection is interrupted • Widget: Check VPN status and connect/disconnect from the VPN • Encryption with UDP, TCP, IPsec, and IKEv2 protocols • Works with Wi-Fi, LTE/4G, 3G, and all mobile data carriers SUBSCRIPTION PLANS ExpressVPN offers 1-, 6-, and 12-month subscriptions. Subscriptions include access to ExpressVPN apps on every platform, which you can download and install on as many devices as you wish. Connect to our global network of VPN servers on up to five devices simultaneously. ITUNES TRIAL AND SUBSCRIPTION DETAILS If you subscribe via iTunes, your Apple ID account will be charged on the last day of your free trial. Your subscription will automatically renew at the end of each billing period unless you cancel it at least 24 hours before the expiry date. Manage or cancel your subscription in your App Store account settings. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. TERMS OF SERVICE https://www.expressvpn.com/tos PRIVACY POLICY https://www.expressvpn.com/privacy-policy
Service is horrible
by aebfifirjkgot on 2019/11/13 17:38
The Signal drops while on a site and disconnects often. Signal always has to reboot and takes a long time to do so very annoying and enough to make a customer switch services. Do something about it.
REALLY UNSTABLE CAN NOT CONNECTED
by James Ziam Him on 2019/11/13 14:59
Really man! Plz fix it !
Constantly disconnects don’t waste your money
by poonub on 2019/11/13 14:10
When I first got this app it worked great. For the last month it has constantly just disconnected at will. I advised customer support and they said they new about it and were working on it. It still disconnects even after the update. When asking customer service about that I got crickets. I then asked how to cancel and get a refund. Crickets again. I get that the probably need the money more than I do. I’ll be going through my credit card company for the refund. Don’t waste your time and money on this app. There are plenty of others out there. Customer service is non-existent.
Waste of time and money
by Qi rrfree on 2019/11/13 12:13
Don’t buy it, it never work in China
Frequently getting blocked in China
by VPNCNUSER007 on 2019/11/13 06:13
Almost 7 days in a month unable to get connected. Will the VPN company compensate for this?
Not worth the hassle
by ToyaShon on 2019/11/13 04:54
Does not work at all in China anymore. The outages are becoming more and more frequent. I guess we had a good run. But I’m finally canceling my subscription
❤️
by ليلى 😉 on 2019/11/13 03:02
Love this app!
con‘t connected in china
by mystrssix on 2019/11/13 02:59
con‘t connected in china
Apple products
by DREWJOY on 2019/11/12 20:25
The support on
God-awful VPN
by nure1950 on 2019/11/12 13:36
Worst VPN for China. I just bought a one year subscription in the beginning of November 2019, and haven’t been able to connect even once. Even before this latest fiasco the connection was just awful most of the time. Don’t waste your time and money on this crappy app. They always say their engineers are fixing the problem, but it never gets fixed. They have the most useless engineers in the world for sure.
很稳定,但前提是能连上
by HelloFist on 2019/11/12 13:31
难连接成功,一整天都连不上,这周几乎就没连接成功过
Scam in China
by Romer Valera on 2019/11/12 13:23
VPN express should withdraw from China. Chinese firewall is too tall for express VPN. I just don’t try to connect anymore. I don’t want or read suggestions or talk with customers service. They are very respectful but I know everything they are going to suggest already.
Great service
by Schlafyhead on 2019/11/12 13:20
It is very user friendly. Also, when I do need help, I get it, immediately. I highly recommend it.
Service
by Woodchuckjoe on 2019/11/12 08:58
I love the service would give 5 stars except for losing connection sometimes is a little annoying. But it does the job.
Cannot connect from China
by Nickkkkkkkkkck on 2019/11/12 03:51
Cannot connect from China
Love my VPN
by Lrm215 on 2019/11/11 21:26
Works everywhere I don’t have to worry about outside interference I just love it can’t beat the price well worth it!!!!
The best!!
by MMOCR on 2019/11/11 15:48
The best VPN service. It was great finding ExpressVPN after trying others I fully recommend ExpressVPN
Did not work in China Oct 2019
by Anna BZ on 2019/11/11 14:57
They guarantee that it is going to work or will defund your money - NOT true! When I called to cancel, I explained the reason and they said I would not be charged the next month. Guess what? I-tunes just sent me an e-mail with another month’s charge!
Does not work in China
by w0rldcit1zen on 2019/11/11 14:17
Fails to connect all the time. Save yourself the stress. This app became too popular and is now compromised in China.
Great app with one problem
by Ralfitoboss on 2019/11/11 12:07
I don’t know if it only happens with me but my Cellur Data (4G) stops working while I have the app and I have to delete it everytime I use data. I’m basically downloading and deleting the app around 5 times a week. Other than that, great app.
High Ratings in Magazines Are Inaccurate
by QufuChina2019 on 2019/11/11 07:44
I have been in China since February, 2019, and since then, trying to connect to Express VPN has mostly been a way to frustrate myself and waste whole afternoons and evenings. The same goes for Nord—two terrible VPNs if you live in China. Avoid them if you can and don’t waste your money. I’ve had better luck with Astrill—at least it connects quickly—but no VPN has worked consistently in the face of Hong Kong demonstrations and the steeper and steeper Great Firewall of China. Still, Express VPN does not remotely deserve its reputation as the platinum choice. It’s not even tin foil.
Frustrating
by Thorgs on 2019/11/11 05:26
It works, but I have to disconnect and reconnect every time I unlock my phone. It’s a pain.
Expensive but you get what you paid for
by Ualsaeed on 2019/11/11 02:13
VPN works great , I’ve used it to bypass geo locked content when traveling as well as for general internet security
Awful! Constantly dropping and reconnecting
by JLAsuperdude on 2019/11/11 01:25
Do yourself a favor and DO NOT BUY THIS APP. This is one of the more expensive VPN options. I went with it anyway because Kim Komando recommended it. I’ve been using this app for two months just hoping it would get better - but I regret that decision every day. This VPN app is awful. It is constantly disconnecting and usually doesn’t even reconnect automatically without opening the app manually. I just wasted money ... ready to delete this one and go buy a cheaper VPN from a name brand I’m more familiar with anyway.
Exceptional.
by Steve on da island. on 2019/11/11 00:28
Efficient and very easy to use. I feel safe using it anywhere.
5 stars based on history of using -- however
by Happy users on 2019/11/10 23:53
I am recently seeing more crashes than normal and slow reconnects. This occurs both on my internal home network and while using remote app on cell.... 5 stars will stay but first time dealing with support so more to come. Things that will lower score is a support person unwilling or unable to provide details of crash.. I will not accept 'your issue' while getting no proof that expressvpn is not having internal issues/. Prepare to prove.. As proof on my side.. - i had Xfinity come by twice in last 3 weeks to check my lines and found no issues.. also check outage logs- none.. i can provide this proof to ExpressVPN tech team is required bUt as we always say .. Prove the customer wrong ..
VPN Express! Great speed but no love for long time users!
by ChemicalSmileBlues on 2019/11/10 19:55
I have been using it for years now. The computer version stays on constantly but the iPhone a app version cuts off constantly. I can never afford the yearly setup because it costs too much but I would think that once a user has been using it for so many +years that they would be given some kind of break. Other than the price the speed and locations are the best you can get. I hear that over and over. I recommend this to people all the time...even my family members and you know how much I pay a month...$12 something. Come on now guys! I deserve at least a free month or something. So other than getting no love (I even recommend it to all my fb friends) I recommend this above all else
Crashes sometimes
by evalbuena2 on 2019/11/10 16:56
Could be a five rating but the VPN connection will hang or disconnect, intermittently. Then I’ll have to re-establish the connection. I ended up creating a shortcut for it on my iPhone task bar since it has become a frequently accessed app because of the above issue. Otherwise, it’s a simple app that links to the biometrics and secures my connection when it is linked. Plus the price is very reasonable.
It does not work in China
by lbolbolbo on 2019/11/10 13:58
express vpn do not work for several days.
Don’t bother if your in China
by chinaheidi on 2019/11/10 13:45
Huge waste of money if your in China. Getting a connection is rare and the amount of time wasted trying to get connected is more hours than a part time job. I loved it the first couple years - but now they in no way stand up to what they advertise. Download VON - unlimited vpn proxy. Green key logo and its free. It saved me these past six weeks. I won’t be renewing with ExpressVPN.
5* VPN
by Tmac700 on 2019/11/10 12:45
Thanks ExpressVPN your service has been excellent. I don’t ever surf without the Express V, why would you? Educating my friends has been my goal now. Surfing without encryption is like driving without insurance, don’t do it!
Slows my phone down way too much. I don’t like it
by johnwillis12345 on 2019/11/10 12:31
I will be deleting it
It no longer works in China...
by Carlo L Di Bello on 2019/11/10 02:26
ExpressVPN used to be the best VPN service for foreigners living in China. However, after early October it became definitely impossible to connect to any server recommended by the app. I will not renew it next year, as there are cheaper and more reliable VPN options around.
Terrible
by Zuko dude z on 2019/11/10 02:06
Awful. It only worked for the first 3 days that I’m in China and it has completely stopped working for a week straight. I paid $12USD for the subscription and it was a waste of money.
The VPN to have
by Xicano808 on 2019/11/09 23:59
Awesome product!!!
GREAT
by chravis6.9 on 2019/11/09 20:46
Patty mayo sent me
Thing keeps disconnecting
by misterjocko on 2019/11/09 19:18
Terrible waste of money. They should be paying me to deal with their mess!!
Service getting worse
by 53590998 on 2019/11/09 11:19
Even though they put out updates every week or so, only two days after these updates, all kinds of connection failure begin. And it’s common to have 5 days of complete malfunction every month
Doesn’t work in China
by BillHsu1991 on 2019/11/09 11:02
Doesn’t work in China, most of the times.
Disconnect is normal
by mbbcxzxghjyfdchhvv on 2019/11/09 09:02
It is said to be the first class vpn, I buy it without doubt!But now, what can I do is wait to be connected.Some free one is better than it if you can bear few seconds ads.
The service doesn’t match the price
by ilovehotpot on 2019/11/09 04:54
I have been using it for almost two years, I am planning changing another app now. Reasons - 1, Expensive, more expensive than other VPN apps 2, Hard to connect, usually need to wait and try several times, I could not remember the last time I could get connected successfully once 3, Not stable, often disconnected after being used a while 4, Almost no support for Chinese users. The support and the app website couldn’t be reached in China, which means I need to use another VPN to get connected and then get help from ExpressVPN when I need support from them, that’s really frustrated.
Cold garbage in China
by Mr.B888 on 2019/11/09 01:28
Support doesn’t exist except for on this review page. Never connects. Not sometimes never. Never never. Day after day. Had this service for 5 months and it was always spotty connecting. The last two months it simply NEVER connects. At Starbucks now and just like every morning never connects to any server.
I can’t up the app
by $貔貅睚眦$ on 2019/11/09 00:39
When I from the app to jump with the update link to the apple store, it only show me the one month ago update. I can’t see the new update. What can I do?
Disappointed
by gsmbxh on 2019/11/09 00:21
Why in China this app can work four days,the rest of week can’t work .now i can’t hate this vpn app
Need to reset a lot
by hrpekarek on 2019/11/08 19:04
I like to work at coffee shops, which often have you re-sign into their WiFi every hour. When this happens, you also have to disconnect and reconnect to VPN, big bummer
Love this app.
by Beezle Twee on 2019/11/08 17:42
Get me connected to any site in any country. Great customer service, too. If you’re having a problem connecting to any particular site, they help you get connected via text support. Easy-peasy.
Amazing service!
by Macgenius23 on 2019/11/08 16:26
By far one of the better VPN services I’ve used in a long time!
China
by MK_Avocado on 2019/11/08 15:42
Its clear that this VPN’s main issue is that people in china can’t connect to it. I used to be content with it taking a minute or two to connect because i know once it connects i can at least check my emails and twitter and such, but over the past 2 months it has been a complete joke. I know security in china has been tighter, but other VPNs are doing just fine, even the ones that are free. I have over 5 months left on my subscription and I’m already looking for another VPN to use, obviously i will not be renewing next year. You people really need to do something otherwise the decline in customers is going to be way more steep than it is now.
Not for in China
by drezsm on 2019/11/08 15:15
A total dud in mainland China. Works less than half the time.
Awesome Service!
by Sebastian Zaidi on 2019/11/08 15:11
Very useful for traveling and using public WiFi.
No China service
by toilaquail on 2019/11/08 13:53
Can’t connect to any servers while in China
Consistent and fast service!
by 0202look on 2019/11/08 12:08
Started using Express after trying Proton , Nord and IPA. So far this has been the best one.
So many updates and still crap.
by drepin2013 on 2019/11/08 09:46
Over it. I get that the great firewall of China is strong but don’t tout yourself as a VPN that “works in China” if it doesn’t work in China! Absolute rubbish.
太爛了
by werpuyt on 2019/11/08 09:04
賣的也不便宜了經常連不上!
Please cancel your subscription.
by 지나크 on 2019/11/08 07:57
Please cancel your subscription.
VPN works great.....as long as you don’t live in China
by PEK expat on 2019/11/08 07:08
When Express VPN is working - or maybe I should say, is allowed to work - it’s great. Unfortunately, for those who live in China it doesn’t take very long for the authorities to disable Express VPN on my iPhone once a software update has been released. Seems the Chinese are much better at blocking Express VPN than Express VPN is at working around their security barriers - at least that’s been my experience.
Scam
by kevingarywilkes on 2019/11/08 06:58
Express VPN is a scam. They steal your money, offer no functioning VPN service, and give you zero solutions when no servers connect — except “if none of the servers work, we do not know when our ‘engineers’ will fix it.” Dishonest company. Look elsewhere.
Unreliable
by Headupmyass-didn'treadreviews on 2019/11/08 06:30
I’ve been using ExpressVPN in China since 2009. That’s the same year that ExpressVPN claims they have never been shut down since then. Not true! The service is interrupted on a regular basis. Then we have to wait several days until they can fix it. Often, they get it working and within a few days China has them blocked again! At best, the service in China is working 50% of the time.
NOT SO GOOD
by rekkox on 2019/11/08 05:25
Sometimes good, sometimes bad. I'm not sure have it will connected tomorrow. Check your servers plz, no node alive now.
What’s wrong?
by Chino chiviado on 2019/11/08 05:16
Since two days I’m trying to use the vpn and in the computer as on the phone said that there’s and update and there isn’t one, this bad, I can’t use anything and I’m paying for this
Agree with current reports
by KichiroSan on 2019/11/08 05:08
US based, completely unstable must be switched off/on for every new connection after idle/sleep for a couple minutes. Fast becoming unusable.
Long term review 4.5 Star VPN
by Cave mandarin to decent on 2019/11/08 04:14
TLDR: This is a 4.5 star app. Customer service is amazing, and I mean really mean that. However service interruptions and UI issues nag. I have lived in Mainland China for 6 years and have been subscribed to express VPN for nearly as long Now consider, VPNs are small private companies that must go toe-to-toe with the censorship efforts and resources of state level actors, namely, the Peoples Republic of China. Regardless of your VPN provider, You will experience service interruptions when the above is the case. Here is how it seems to work. China escalates state sponsored censorship efforts in response to sensitive dates, such as, important Party Congress Meetings and the anniversary of certain student protests that never happened.... Express must then scramble to make updates in order to restore VPN service. The frequency of these service interruptions is largely dependent on unpredictable political situations, and have for example, increased with the ongoing unrest in Hong Kong. What then, mitigates this? The answer is customer service. Express has outstanding live customer service, to help you troubleshoot and to get things set up. This is especially nice when you have multiple platforms and devices that use this app, and for our less technically inclined friends. Now, on to the things that I don’t understand and that bug me. The desktop and mobile apps will always give you a recommended or “smart location” to connect to, which is kind of nice. I live in Shanghai and here is a typical situation. I open my iOS app and “smart location” says “Japan Tokyo -3” However, I have found that it is virtually certain that you won’t be able to connect to this “smart location”. Is this maybe because everyone else in my area is getting the exact same recommendation? Is this a dynamic list that takes network conditions into account, or is it simply based on physical proximity to the server? So, I throw my hands up and just go through all of the recommend servers, and even some random out of the way servers, hoping for a lucky connect. Often it is in some far-flung place like Toronto that I eventually get a connection. It’s almost never the “smart location” that works, so what’s the point? Now, this process can occasionally be sped up on the desktop app by running the “Speed test”, a feature which to my knowledge is totally absent on the iOS app. This will supposedly show you the best servers to connect to. In the past 2-3 months this feature has been broken or nearly useless with the results under “Speed index” “Latency” and “download speed” columns all reading “cancelled” or “error”. So, I just resort to rolling the dice and trying the recommended locations over and over. Would be nice if this feature worked, were implemented on mobile, and if the window persisted even after attempting to connect to one of the servers, so that way I don’t have to run the entire tiresome speed test again. What factors go into making these recommended locations again? One last thing. The connection progress bar is annoying, bordering on patronizing. It’s a progress ring that progressively lights up as it completes the steps in the connection process. Listen, I understand our monkey brains like it when we have a nice way to visualize progress, to justify our wait, and to provide hope. Much of the time however, it will get to 3/4 finished and then jump back to 1/4, or it will hang on 3/4 then then fail, or jump from 1/4 to connected? There seems to be no discernable correlation between its actual progress and the graphic it’s displaying. This really undermines it’s usefulness. What steps is it taking? What would cause it to fail? Maybe a little technical info PDF for us nerds about what is happening here. Finally, I really do appreciate the challenges and hard work that the customer service folks and devs put in to solve some of these challenges! I just wish we had a better explanation of these challenges, and what you guys are facing, it would be a lot easier to be patient and reasonable.
Poor connections
by bruce marti on 2019/11/08 03:19
I have had ExpressVPN for several years but this last year it has really fallen off and connections are always failing and no service for days. If anyone can suggest another provider that would be great. I have no confidence in this app any longer.
it is unstable !
by Rubickcooper.99 on 2019/11/08 02:38
i always can not get connected .
Ok
by linda197883 on 2019/11/08 02:08
Good for half a year Sometimes work Most times when it does not work is because need to update it
Express? Not really.
by Arturo Leighton on 2019/11/08 02:01
So I had downloaded this service because it was recommended to me by a friend. With a stiff price tag to use the service one would think it would be flawless. Nevertheless I played myself. The service worked for about 2 weeks. After than I have not been able to connect to WiFi while using vpn. This has forced me to use cellular data instead. It is the only way for me to connect. So for those of you browsing the web for a VPN service I strongly suggest you do some research before committing to a vpn service. Ask a friend and ask the inter web. My experience with this service was terrible.
Is it just the latest update or...
by Wallsocket on 2019/11/08 01:21
It’s hard getting cut off from the rest of the world every couple weeks. I’m *completely* alone in a part of the world where this service is essential to keeping in touch with family and friends. It’s been pretty bad since late Sept.
Fails in China
by psience_guy on 2019/11/08 01:19
I bought this VPN service because they touted that they are the best in China. However, there has been weekly consistent interruptions during the past two months. The company states that this is due to increased “attacks” which is somewhat understood. What I don’t accept is why it takes so long, usually over a day to have their engineers find a work-around? I’m not convinced they are investing in talented enough engineers to make the interruptions as reduced as possible. By the way, I disagree with some comments that it is China government fault that the VPN is unstable - false! It is ExpressVPN’s fault because they are in the business of providing a service to get around the blocking!
Terrible service in china
by ir verojvgeroj nwcdkj on 2019/11/08 00:56
This vpn is nice when it works but when it doesn’t work it— it doesn’t work for weeks sometimes months. I’ve lived in China on a work visa for the past 10 months. I got the “#1 vpn” to stay connected with family and friends and use the internet for work back in my home country. Like many other foreigners here, I can’t speak Chinese and I don’t have any other way to use the internet. For those who don’t know— YouTube, Instagram, Gmail, netflix, google, pretty much any search engine, social media, or streaming site is all blocked in China. Yes I did know this before moving here, but was told that express vpn is the best vpn to give foreigners access to the internet they are use to using. Well it’s been a week now and none of my devices(laptop, tablet, or phone) can connect to express. The trouble shooting instructions are a joke and the developers haven’t come out with a new app update since the 28 of October. This app is wonderful when it works but when it doesn’t work, it doesn’t work for weeks on end. And people like me are left in the dark. Very disappointing.
Long time customer, no more
by Jacquelyn31 on 2019/11/08 00:15
I’ve been an express user since moving to China 3 years ago. It was great at first, maybe the best APP I paid for. I have been patient with them, because I do understand where I live. Things have changed. China is more vigilant with blocks, but every other week, and also after 9pm..I just can’t access any server. I do my updates, and re-download blah blah..still I struggle with connection. Though there live support staff is great, they come with empty promises of comping weeks of service with no access. Save the headache, go with another VPN service.
Unstable, no support
by jack_mamama on 2019/11/07 16:51
It’s not stable and nobody gives me a feedback when I asked for support
It’s trying hard to beat the PRC and I appreciate that
by Zibo Gao on 2019/11/07 13:08
It’s not their fault that the VPN is unstable in China. Blame the government, and be grateful that something like this exists and works. That’s what I do and I don’t know how I’d live without this amazing app.
Horrible
by MyBirthdayisbeautiful on 2019/11/07 13:04
Don’t listen to any of these reviews . I’ve had express for almost a year and it NEVER works.
Very inconsistent performance in China
by Luca$h on 2019/11/07 10:35
Got this before a trip to China, and for my entire duration here (first week of Nov) I have had a very difficult time connecting to the VPN. Look elsewhere if you are trying to use in China.
Auto connect on iPhone/iPad does not perform
by Fredschulz on 2019/11/07 07:49
More times than not do I have to turn WiFi off and back on in order to get the auto connect feature to work. If I turn off the auto connect feature and connect manually it works as well, seems fast enough but the fact that I have to wait and wait and wait for the connection to happen when first opening either one of my apple devices which are fully updated and rather new makes this a hassle to use... I should have resubscribed to NordVPN. It was seamless...
Keep shopping
by Bazooka Tim on 2019/11/07 06:32
China use. I’ve use Express for around six years. Before I never had issues, maybe once a year when the meetings took place but that’s about it. The last year has been horrible. Literally every other day it’s off, experiencing yet another problem, download another update, it’s never ending. I’ve bought Astrill which is up 95% of the time. Not sure why Express went to crap but they obviously are not doing something right since other VPN’s are working. Buyer beware.
Does not work well in china as advertised
by Anc1978 on 2019/11/07 05:47
Its not reliable, I was in China for 3 weeks and this app only worked for 2 days, if I was using wifi it would not allow me to connect to any of the servers. Contacted support and followed all troubleshooting instructions...a waste of time. I Downloaded a free vpn app that actually worked without any problems.
Very disappointing
by donotcarefromchina on 2019/11/07 04:04
Similar issue with so many users. It started out fine and works beautifully. Then everything is just falling apart, it would take a good 5 minutes at least to be able to connect, and then will definitely drop after 5-10 minutes, and reconnecting function is basically a joke. So you find yourself waste all your time connecting and reconnecting with you phone, iPad, and computer. Definitely will not renew my subscription!!!
Constant interruptions on my Microsoft surface
by fgtrdewsdfvbhb on 2019/11/07 02:17
VPN disconnects several times a day on my windows machine, not so on iPad. Very disappointing for a paid service.
Says update available
by billy gates jr on 2019/11/07 01:32
But when I download fails to open. Been going about a month
Bad for WiFi
by pcr58 on 2019/11/06 19:26
App disconnect my Wifi on a regular basis.
Amazon
by louie1ou on 2019/11/06 15:32
Cannot use Amazon Prime video with the VPN
Problems with ExpressVPN Mobile Version
by _KevinJerome_ on 2019/11/06 15:30
Giving the app at least 2 stars because computer version works fantastic and I’m super happy with it. The reason this is not 5 stars is because on the mobile version the connection seems to drop randomly after working fine for some short time. I’ll go into the app and see it says I’m still connected however my internet just won’t work. Disconnecting from the VPN immediately fixes this issue, leading me to believe that it is the VPN at fault. I can’t say for sure but this issue only seems to occur when I’m connected to WiFi and the VPN, if that helps for resolving this issue. This is important because the times I want to use a VPN the most is when I’m connected to WiFi, especially a public WiFi connection. Will give 5 stars when this is fixed. Thanks
Speed is so slow but service is good
by oopsyeah77 on 2019/11/06 12:14
Try
Not what I had hoped
by Archer's Lovey on 2019/11/06 08:28
I got Express VPN to make my phone safer. I don’t regret that. I find it’s constantly having unexpected disconnection especially when I’m home. I have home WiFi , nothing fancy so I’m not sure why this keeps happening. When my subscription is up , I won’t be renewing .
Worse performance in China
by Sipatman on 2019/11/06 08:18
I believe the report and buy the express vpn ,but most time it couldn’t be used in China .these locations they offered is useless
Absolutely the best!
by Enzo-Marco on 2019/11/06 02:25
I’ve used them all free and paid for. Disappointingly even the paid for services are not as watertight as ExpressVPN. These people got it together and are the kings of VPN services hands down.
Great service, terrible app.
by CaptainDeadman on 2019/11/05 21:20
I subscribed to ExpressVPN because I have issues with my ISP throttling me. My ISP is also terrible, so my connection drops a few times a day. When this happens, the ExpressVPN app struggles to reconnect and ignores when I try to shut it off. It stays in a constant connecting loop instead of just connecting to cellular, resulting in me having to delete the ExpressVPN app EVERY time and then reinstall it. Love the service, but this is annoying.
Simple and private.
by DanSrJr87312 on 2019/11/05 19:23
ExpressVPN is everything I could hope for in a vpn. I am 100% satisfied. Any minor issue I have encountered was easily resolved by their professional support team within minutes. I highly recommend this VPN to anyone looking for one.
Worked in China
by cssusa on 2019/11/05 17:03
I wasn’t sure if it would work in China but it did!
Disappointed
by GrizzleGratz on 2019/11/05 16:26
I got Express VPN prior to my move to China from the USA in August 2019. Since coming to China, Express VPN has been so inconsistent, slow and most times flat out won’t connect. Even during my travels to Russia over the past few months, the same holds true. Then when Chinese cyber security got tighter at the end of September, it has been almost pointless to try and connect. Express VPN puts out updates to the app, has a China update webpage on their continued efforts to improve their VPN but it’s just more of the same. There was a 12 day period where my Express VPN wouldn’t connect AT ALL. There are times when I can be sitting next to another person with the same iPhone, on the same WiFi network with Both of us having Express VPN trying to connect to the same server and one us will connect while the other can’t, and even if one of us connects, the internet is slow and the vpn disconnects before too long. Very frustrating to have spent good money on a subpar product that frankly doesn’t do enough to improve its service.
Inconsistent & Unreliable
by AVROC934 on 2019/11/05 14:54
I travel a lot, mostly to Asia, and need secure connections to protect sensitive data. China is especially problematic. There it can be very tedious to connect to a VPN site requiring multiple attempts with several sites, but eventually it hooks up. The most frustrating and dangerous characteristic is that the site will spontaneously disconnect without providing any notification and then you are working in the clear with all your information exposed. I suspect the Chinese are actively jamming the connecting because, once disconnected, no amount of tinkering can reestablish a VPN link. I have to wondering about the security of the connection even when it “works”. My supposedly anonymous connection would still be censored for Western news and offer Chinese advertisements based upon my “hidden” location. I don’t trust this product to work when I need it.
No better VPN!
by Exk9 on 2019/11/05 10:15
I have use many and none compare to this one!
Great update
by plasticdinosaur on 2019/11/05 09:21
I mainly use this in China, latest update dramatically improved connection time and stability here for some servers.
Average VPN service....Update!2019...won’t keep connected.
by Hatter60 on 2019/11/05 04:02
I have had trouble with the DNS service that ExpressVPN suggested...VPN service is average,but without a DNS service to tie it together...well I have to say I had to go to another service that includes DNS that actually works with my Apple TV.After almost two years I now have my VUDU account back and for 20$ a year cheaper.Sorry ExpressVPN But business is business....and you guys won’t be getting anymore business from me.
Awesome
by nodick 4 me on 2019/11/05 03:52
Awesome
You can't beat the 7 day free trial
by -Boudreaux- on 2019/11/04 23:29
I was sold on this app during the free trial period when I was treated with the same respect by customer service as if I was already a paid customer. The app is good and has a simple interface, but if you experience a problem, their customer service is excellent. They are friendly and work hard to meet your needs. They generally respond quickly, and I like how customer service follows up on the problem. I tested other VPN's, but I found ExpressVPN to consistently be the best. Update: I still feel the same way about the VPN and the individuals the company employs. Thank you for offering a great service. ExpressVPN is highly recommended.
Been using one year.
by calben007 on 2019/11/04 21:24
Definitely a few hiccups along the way but customer service has fixed every one of them. Renewing now!
Best VPN
by DXXX0081 on 2019/11/04 21:20
Great VPN for US and over seas. Even worked in China,
Best vpn service
by Sunshine Law on 2019/07/23 00:06
ExpressVPN is the #1 vpn service for all types of users for many reasons. The first for me would be security whilst maintaining great speed. Express’s vpn servers are located all around the world so that you are able to connect to a very large variety of places which can be beneficial for people trying to bypass certain restraints or others who are simply seeking the best connectivity to the closest server to them. The combination of the security and speed provide by ExpressVPN is amazing for people who game and want to be more secure as well. For one, I myself play Xbox one and getting ddosd is a common accurance for many people. I have tried and tested many other vpns and ovh’s to see if any would work while maintaining the best connection possible and ExpressVPN does the job. I connect my Xbox one through an Ethernet cable connected my router that is the ExpressVPN server that I chose enabled in the router’s settings.
Don’t Waste Your Time
by JoshL13 on 2019/06/18 21:51
Everything starts off fine, but after about a month the issues will start. At first I thought it was just my wife and operator error, but a month later I started to have more and more issues. So let’s begin.... do you love scrolling through your news feed or watching videos on Facebook? Not anymore after a joyous ~15min you’ll be forced to troubleshoot your connection as it drops and struggles to reconnect. When and if you get it working again, usually by manually disconnecting or switching locations Facebook will force you to begin anew as it refreshes your feed since you just got on the internet...again. You will get to spend quality time with customer service time and just when you think their advice worked... guess what... it didn’t. Lost connection, waiting, manually disconnecting, trying to reconnect, waiting, manually disconnecting, switching locations, more waiting, manually disconnecting, switching locations, and more waiting, deleting app, reinstalling app, more waiting, resetting settings to prescribed settings per customer service, trying to connect, more waiting, restarting your phone, more waiting, contacting customer service, new prescription settings, and finally a connection till you guessed it... tomorrow or sooner just to start again.
Good at first, now not so much.
by GeoJ3 on 2018/10/07 10:23
I initially was all about Express VPN. In the beginning it worked as advertised. Two months later would drop unexpectedly and phishing spam seem to increase at alarming rate about that same time. Here lately it says I’m connected but apps or browsers report “timed out” or “no internet connection”. Tried different servers and that solves the problem short term only as the same issues creep back up, sometimes only after a day or two. I’ve had to uninstall the app on at least 3 occasions to get it working. It does what it advertises but only w/certain browsers. It does work w/all major streaming platforms, you might have to try a few servers to find one that it will work with but that’s to be expected. I got this app & subscription because I would not connect to a public WiFi/hotspot or even Barnes & Noble network for fear of my personal info being compromised, &, at the time our carrier did not have unlimited data. Connecting to a public hotspot is 50/50 that it’ll work smoothly, but I suspect that has more to do with the way the public hotspot is configured because on a private network this app works decent, when it works. Bear in mind nothing is fool proof. This app is certainly no exception.
Good VPN... When it actually works
by ChopUTD on 2019/02/05 02:31
I’ve been using ExpressVPN for a few months now. When it’s connected and working properly it’s a pretty good service. Before the latest update I would occasionally have a connection drop, but it didn’t happen often enough to bother me. Since the update my iPhone is constantly disconnecting from the VPN servers. Doesn’t matter what server I connect to either. Sometimes when I unlock my phone it’ll have a hard time connecting back to the server and I’ll have to manually open the app and select a new one. Other times it’ll drop the connection while I’m using the internet. There is no warning for this. All of a sudden it just stops working and I have to disconnect and choose a new server. This happens at least 10x per day. My connection actually dropped while I was in the middle of typing this review. It’s incredibly frustrating. There’s also no kill switch in the app that I’m aware of so who knows if my info is being leaked. I understand every VPN service has connection issues from time to time but this is a constant thing. For the price of this service I expect much more out of it. I’ll be shopping around whenever my subscription expires.
Terrible Service in China
by The_Big_Spence on 2018/11/16 15:59
I’m not sure why the service is so bad the past couple of months. They sent out an email a while ago saying they were doing what they could to rectify the situation, but it was vague and nothing’s changed. People like me who depend on VPNs for day-to-day work and interaction with loved ones back home have been hung out to dry. I’ve spoken to many customers here who are looking for new service providers because they can’t cope. As I speak, I have the app running on my computer trying to connect to any servers available, and all are just pinwheeling over and over with no connections in sight. I had problems with them early in the year, and it took months before the issues were resolved. Then the summer was pretty much issue-free, and I was hoping they’d finally stepped up their service. I just want a world where I can connect to the uncensored, unpropagandized, unmonitored internet. Instead I just have hours of frustration daily with a product that used to be the industry standard.
Works perfectly
by daddyrilo on 2019/02/21 09:11
I am doing this review unsolicited and not being compensated, this is a real honest review from a real person. I’m in the security business and regularly travel to Dubai, Oman, Pakistan, India, and Egypt. I had three different VPNs before I had express VPN and I discontinued them all after a few days into the trial period. One of those I canceled was NordVPN. With my previous VPNs, I would have trouble connecting in Dubai or Egypt, for example, so I would call customer support who would send me a list of instructions on what to do on my phone to get past the block that was being imposed by these countries. It was frustrating and time-consuming and often did not work. Listen, if I wanted to be a computer technician I would have gone to school for this. I simply want a VPN to work with no drama! Express VPN works!! You simply press the big button and it turns on and you don’t have to think about anything else. I have had this for six months and have not had a single problem in any country I visit with them trying to block my VPN. If you are tech savvy and want to change some settings or change your home city, Express VPN allows you to do this, but if you are like me and just want to press the button and have all the security you would ever want, this is the VPN!! -Dean
WARNING: No mobile kill switch!
by mariomicale95 on 2018/09/07 16:13
I spent so many hours looking at reviews of the best VPN services and Express and Nord were always at the top of the list. I decided with this one because it seemed like the fastest. BUT when I downloaded the app I was informed by the support (very quick btw) that unlike their desktop apps, their mobile apps have no kill switch feature to block internet if you’re not connected to the VPN. I witnessed my device try and connect to the VPN lots of times but was unsuccessful, and I had no way of knowing this unless I wasn’t actually looking for the VPN icon that appears at the top of my phone. This feature is critical to anyone who never wants their privacy broken. I want a RELIABLE VPN that works all of the time on all of my devices. If my phone can still connect to WiFi and data for a while before the VPN connects and protects me, I’m still vulnerable for a brief time and that defeats the whole point of the VPN. Nord has this feature on their mobile devices and when I asked Express’s support about this, they said “We can also file this as a service request to our engineers and if we get enough similar requests for it, they can prioritize to have this feature fully functional on the future versions of the ExpressVPN app.” Why would you not automatically put this feature on the app to protect users? I guess we either have to wait before they implement it or have people request it to get this feature, but for me Nord looks better at the moment.
Worked ok.... for a minute
by Ranger_Rudy on 2019/02/22 01:33
When the service works, it works good. But when you are on a perfectly stable home WiFi system, and it either 1. Disconnects all the time, and doesn't tell you, or 2. Seems to "auto disconnect " after a period of maybe 20 minutes, and STILL doesn't tell you, claims your "connection unexpectedly dropped, reconnecting" (both a lie) it is more than infuriating. Since I updated the app to the latest version (as of 2/19) it has only gotten many times worse. I have contacted their tech support countless times, and it's like dealing with level 1 Comcast tech support "is it plugged in", you provide all the stuff they ask for, and they provide zero useful solutions. Lots of "I'm sorry" and "have you tried the most basic stuff you have already obviously tried like try connecting to a different location " I am quite displeased with the reliability of this system, and unless something greatly improves, I'm done after my subscription expires. There's gotta be a better alternative.
Great when it works...
by _james___ on 2018/12/29 20:50
Express VPN is great when it works, however, I find that more and more often it disconnects on me, especially on popular servers like NY, and Chicago, which is really frustrating because it cuts off your internet (a security feature) in the middle of usage. However, it doesn't tell you this, so it may look like you're connected to the internet when you're not. I know that the connection issues are not the apps fault, but it would do the developers good to put in a push notification whenever you get disconnected as you often can't tell until you open the app. If the app could also try another server in the same country after a certain time that'd be nice too (I.e. if you can't connect to NY after 5 seconds try another city in the US). In general I'm somewhat disappointed with the service, but I hope that the above suggestions help the developers make a better app with what they're given.
ExpressVPN
by joeblowjob22 on 2019/02/06 13:02
Cant begin to explain how happy of a recipient I am of this service and subscription. The VPN is fast on pretty much all locations with little to no reconnection hiccups. Amazing customer service with a response via email in no more than 2 hours for any enquiry ive made. For the simple interface, tutorials, quality customer service, high speeds, and strong encryption to go along with it i would highly recommend sparing any heartache from a free VPN and getting a ExpressVPN subscription and then downloading it on 3 of your favorite devices. Doing the month by month payment with 0% markdown versus the bundles for 6 and 12 months which offer a significant price cut for one payment of that alotted time. More than happy with that at just under 13 bucks a month, havent seen competition that even compares as far as I am concerned. 5 stars 🤙
Excellent product
by Captskinny on 2019/02/10 23:16
I give this app a very high rating in the service as well expressVPN deserves to hold the rating is number one in VPN services it might be a little higher price than others the reason why you pay for a service like this their customer service representatives alone are worth the price a few issues I’ve had minor we are all expertly taken care of by courteous well-trained and prompt customer service agents I have had no problems with the program with the VPN service itself and what few issues I did have a minor enough not to even mention mostly just errors on myself regarding my account but even then it was dealt with promptly you’re very courteous about it they should definitely receive a 10 star rating and be considered #1 In the VPN services
Disappointed
by GrizzleGratz on 2019/11/05 16:26
I got Express VPN prior to my move to China from the USA in August 2019. Since coming to China, Express VPN has been so inconsistent, slow and most times flat out won’t connect. Even during my travels to Russia over the past few months, the same holds true. Then when Chinese cyber security got tighter at the end of September, it has been almost pointless to try and connect. Express VPN puts out updates to the app, has a China update webpage on their continued efforts to improve their VPN but it’s just more of the same. There was a 12 day period where my Express VPN wouldn’t connect AT ALL. There are times when I can be sitting next to another person with the same iPhone, on the same WiFi network with Both of us having Express VPN trying to connect to the same server and one us will connect while the other can’t, and even if one of us connects, the internet is slow and the vpn disconnects before too long. Very frustrating to have spent good money on a subpar product that frankly doesn’t do enough to improve its service.
Does it still work in China?
by Nakiboshi on 2018/10/30 05:52
I’m a long time user for this VPN service, started in 2016 and it’s been working wonders. I would recommend ExpressVPN to whomever come asking for a VPN that actually works in China. However, for the past week I’ve been experiencing difficulties connecting on both on my phone and laptop (iOS). Sometimes the APP itself would connect successfully but in reality nothing will load, now I can’t even get a successful connections. Tried updating the App and switching to different locations, all getting “the VPN server did not respond” error. What’s really frustrating is that the help websites won’t load without having connected to a VPN, and the message support option doesn’t work either, kept getting the “please try again” notice, probably for the same reason. So if I don’t have a connection, then I can’t get help, but if I can’t get help, my connection issue won’t get fixed. Chicken or Egg?
Outclass most others.
by hornetVet on 2019/03/09 09:50
Strict no log policy, despite they only collect how much data go through your traffic, alone side with aes 256 and rsa 4096 ensure the ultimaye privacy. In terms of speed, i subscribe to a 1Gbps up and down isp,the max i have while hook on VPN is 130Mbps up and 110 Mbps down: they do have a physical limit, yet still outclass any other in the industry, by much more. The above average price to me, unlike to others, is not a con. Extra cost are fully invested in extraordinary performance. If you wish to trade performance for cheaper price, and wish to share it with all your families, chose nord vpn. They are cheaper and slower, while the encryption, compatibility and support are as good. But if you prioritize performance, and have a smart router like asus ac3100, this will be a money well spent talk.
Misleading Marketing
by Seattle Storm on 2019/03/29 18:35
So I’ve been using this on my phone and tablet for a few months now overseas and it’s been great, not as many servers as other offers but they’ve been steady and strong. All in all, pinging good speeds any time of day or night. However I specifically purchased a year with Express VPN because on the picture and information it says, “supports all devices” and includes the MacBook logo. Firing up my MacBook today, it appears it is not in fact for all devices. Considering that is was the deterministic factor that made me choose Express over a competitor, I am now 100% to not go with them in the future; not being available across all platforms is acceptable, publishing falsified information is not. If you just need this for a phone, I suppose you could be happy with it but if you live in the 21st century and enjoy having all of your devices working in harmony - sort of the whole appeal of using Apple products - you will be sorely disappointed.
Works in China....sometimes
by MLL-TPE on 2019/07/30 05:14
Usually works in China, probably 85-90% of the time. Also it can take a long time to connect with many, many attempts and after trying 2,3, 4 of the servers ExpressVPN says to use in China. There are only 7 or 8 servers ExpressVPN recommends that customers use in China. I don’t know why that is but I suspect that causes a fair amount of contention for resources when a lot of China customers try to connect. But, what are the alternatives in China... not many. But I wish ExpressVPN would expand the number of servers available to its China customers. It’s not good that it can take up to 5 minutes of trying to connect, and I do follow their instructions exactly as written and always use the latest ExpressVPN software versions. To sum up: an expensive service that usually works in China with a lot of effort and delay in connecting. Can’t speak for its use in other parts of the world, just China.
CHINA USERS
by MattpBarnes on 2019/10/24 16:27
I’m studying abroad in China for a year, and my university from the U.S. runs on a google platform. That being said, I need a reliable connection to non-Chinese servers. So far I have been in China for 3 months and Express has failed to work. I have contacted support multiple times, and they give me good feedback, however it still doesn’t help. If you are planning to go to China I would not recommend this app. I can’t speak for other countries as Express might work well in other areas, but in China it doesn’t hold up. I have spoken with students who also have Express and they agree that it doesn’t connect. I have found other VPNs that work perfectly, and at a fraction of the price, but I don’t want you to read this thinking it’s an ad for competing VPNs. If you plan on studying abroad in China or are traveling to China, I would consider waiting until arrival and ask around because everyone here uses a VPN (even the locals). That’s what I did once Express wet the bed and now I have a great connection.
5 stars based on history of using -- however
by Happy users on 2019/11/10 23:53
I am recently seeing more crashes than normal and slow reconnects. This occurs both on my internal home network and while using remote app on cell.... 5 stars will stay but first time dealing with support so more to come. Things that will lower score is a support person unwilling or unable to provide details of crash.. I will not accept 'your issue' while getting no proof that expressvpn is not having internal issues/. Prepare to prove.. As proof on my side.. - i had Xfinity come by twice in last 3 weeks to check my lines and found no issues.. also check outage logs- none.. i can provide this proof to ExpressVPN tech team is required bUt as we always say .. Prove the customer wrong ..
Highly recommended
by Otis T_ on 2019/01/08 22:22
Living in China, it’s hard to get on many different sites. Express VPN is constantly working, changing, and fixing to help people like me be able to access these sites. There are continual updates, and special links for me to access such as, ‘In China? Click here.’ These allow me to constantly update the app for great use here. There are always days when it doesn’t work, or works poorly, but I have yet to find a VPN that works 100% of the time. After living here for almost 5 years, Express has been the best fit for my needs, has the best customer service of all the VPN companies I have had to work with, and the one with the most consistency. I would strongly recommend it.
Doesn’t work where you need it
by HLstl on 2018/05/07 19:18
I downloaded ExpressVPN for my computer (MacBook Pro) and it simply does not work when confronted with any sort of traffic on a public router - which is exactly where you need it. In a coffee shop or airport, ExpressVPN isn’t reliable at all. I’ve tried it for over three years and it connects, but can’t deliver a webpage about 70 percent of the time when a public router is being used. It’s great at home when I’m the only person on the network, but I don’t need it then. Fortunately, I was given a refund. Tech support is friendly, but unable to fix this issue. If you’re using a VPN for protecting your connection in public spaces that have a handful of users or more on a shared network, try another solution. I thought that spending $99 a year would give better service. Honestly, it’s just a prettier interface than most of the competition. Ultimately, it’s a disappointment.
Connection drops occasionally
by david.brown on 2019/10/25 09:43
I’ve now been using the service for almost a year regularly on my iPad, iPhone, and MacBook Pro. Overall, it is a good product. I have not decided whether to renew my subscription when it expires or try another service. ExpressVPN is very easy to use; however, it is pricey and allows only three devices per subscription. I have noticed as the newer versions of ExpressVPN have been released, there has been a increase in the number of drops. I’ve learned that whenever I have internet access issues to check ExpressVPN first – usually it has dropped the connection. Disconnecting and reconnecting fixes the issue 99% of the time; rarely, but it has happened, I’ve had to disconnect the session and leave it off to use the internet.
Doesn’t work as advertised
by collegeboiii on 2019/09/08 07:08
User from China. I’ve been in China for almost a month now, and ExpressVPN has honestly been quite terrible to use. The VPN rarely works, and when it does, the connection is very fickle. It times out very quickly, and then I suddenly find myself without access again. Imagine going through your FB feed, or chatting with your friend on messenger, only to find—out of the blue—that the VPN connection has suddenly been lost. What makes this frustrating is not just the day to day inconsistencies, but the fact that this has been going on since the day I arrived in China. Of course, the VPN connection might have to do with the argument that China is a very restricted country and, hence, of course the connection would be inconsistent. BUT, the fact that my other VPN (which is free, mind you) has been working consistently and robustly says a lot. Please consider other options of yore going to be in China and am looking for a reliable VPN.
Extremely Satisfied
by Davidl911 on 2019/06/03 06:44
VPNs in China often goes down but it seems express vpn is the only vpn that really troubleshoots China issues in a timely manner. Recently on June 1st 2019 China did something and 3 of my vpns went down including ExpressVPN. I bought other popular vpns just to check if it might work in China. While iOS was working none of those vpns worked with my windows 10 computer. I talked with their tech support for hours trying to get their software to work. Also, none of the other vpns were working on the issue, expressvpn had updated their status page about connectivity issues in China. 2 days later they came up with a fix and I’m up and running. Thanks ExpressVPN!
Not worth the price
by MyNameIsDominique on 2019/11/02 02:26
In September my subscription automatically renewed itself. The combined number of days since that nearly 100 USD was withdrawn from my account that I have been able to ACTUALLY use Express VPN 5 freaking days!!!this is the number one advertised VPN SERVICE FOR USERS IN CHINA and it literally never works. They offer suggestions on which servers to try knowing full and well they will never connect. Contacting customer service is pointless because they simply tell you to try the same servers you have been trying that haven’t worked in Months and they know it! I want to cancel this and be refunded the cost of the subscription since it’s only cooperated a handful of days since the auto renew but I don’t have the energy to fight them for my money back..Save yourself the trouble if you live in China and don’t buy this VPN it will disappoint you more than it will work. I’m currently on week 4 of it not connecting
You can't beat the 7 day free trial
by -Boudreaux- on 2019/11/04 23:29
I was sold on this app during the free trial period when I was treated with the same respect by customer service as if I was already a paid customer. The app is good and has a simple interface, but if you experience a problem, their customer service is excellent. They are friendly and work hard to meet your needs. They generally respond quickly, and I like how customer service follows up on the problem. I tested other VPN's, but I found ExpressVPN to consistently be the best. Update: I still feel the same way about the VPN and the individuals the company employs. Thank you for offering a great service. ExpressVPN is highly recommended.
Not great
by Siberian Tigger on 2018/06/11 13:12
I chose ExpressVPN for a number of reasons, one being their large number of servers all over the world. Imagine my surprise, then, when I was in Panama or Costa Rica, both places where ExpressVPN has servers, the “smart location” feature chose a server in Houston. It wasn’t just one time. It was every time. And a speed check of ExpressVPN servers showed that the servers closest to me were not the fastest. Why am I paying more for more servers if I’m not going to use them? Next complaint: The “smart location” feature is not that smart. I don’t know how many times I’ve been in one corner of the country and it stayed stuck on a server in the other corner of the country where I just came from. Sometimes it would catch up. Often, it would not. This seems to be an OS-specific problem. The MacOS version is better than the iOS version on this point. Finally, connection problems. Frequent connection problems, in every location I’ve used. One moment, it’s connected. Later, it won’t connect to that location. Or the connection would drop and not reconnect, necessitating a manual selection of another location. For what this service costs, I expect it to work much better than it does.
Like it but...
by webnerd42 on 2018/06/02 22:05
It works most of the time. Tech support has been great. My biggest complaint and maybe complaint it is not the appropriate word to use but many times I find I have trouble accessing a particular website because Express VPN is turned on. If I turn it off the website immediately loads and if I then turn on the VPN the website continues to function normally. It seems some websites detect a VPN and refuse to load. Turn off VPN and they load. I have encountered this problem with the MLB app more times than you would think. It’s almost like some websites are catching on to the fact that you are trying to disguise your identity/whereabouts and will not permit it. VPN’s are supposed to be great for providing another layer of security but right now I am on the fence as to whether I will re subscribe.
May be better VPN’s out there
by Chepean on 2018/06/01 22:46
I downloaded ExpressVPN with high hopes. I’m impressed by the number of servers it has and its ability to work with Netflix. However what I’m troubled by is the number of times it buffers and crashes. I know it’s the software because I’ve turned it off and had no problems getting to sites. (Yeah, goodbye anonymity on that one 😄). Also, when the buffering happens the VPN sometimes crashes. It’s frustrating. I’m going to keep on using ExpressVPN until my paid subscription ends, as it is far better than my previous VPN, HotSpot Shield. I hope the issues are resolved soon, but it looks like I should keep shopping around, just in case.
VPN Express! Great speed but no love for long time users!
by ChemicalSmileBlues on 2019/11/10 19:55
I have been using it for years now. The computer version stays on constantly but the iPhone a app version cuts off constantly. I can never afford the yearly setup because it costs too much but I would think that once a user has been using it for so many +years that they would be given some kind of break. Other than the price the speed and locations are the best you can get. I hear that over and over. I recommend this to people all the time...even my family members and you know how much I pay a month...$12 something. Come on now guys! I deserve at least a free month or something. So other than getting no love (I even recommend it to all my fb friends) I recommend this above all else
Outstanding!
by Effx on 2019/03/19 23:09
After testing several VPN’s, this I found beat them all. If your looking for top notch security without the fear of your information being logged, then this is for you. No fear at all of your info getting into government hands, complete anonymity, and not part of the internet VPN group that will share your info at request. ExpressVPN stands alone without joining into the organizations that share your data. Surf anonymously and stay anonymous without any fears of being outed. If you want to go anywhere the web has to offer, use search’s others can’t see, and stay safe on the dark web... this is the only VPN that can offer you piece of mind.
It does not work work on iOS
by IBitelo on 2018/05/22 20:26
After working for one month during the trial period, VPN worked perfectly via L2TP connection (the app doesn’t work regardless the configuration). As soon as I’ve renewed it, the VPN connects, browsers for seconds and stops. The support team tried assisting with several different configurations but the result was the same: it no longer works on iOS. The support said they would send to engineering, but no other return. My case is not isolated as informed by the support team and I was offered to receive my money back. Three other colleagues are facing the same issue. Very frustrating despite the efforts from the supporting team.
The only reliable VPN for China
by liveyourtruth93 on 2019/03/04 23:42
I’ve been living in China for a couple of years now and started out with a different VPN. It was ok at first then it stopped working. It also kicked me out and I couldn’t log back in. I finally decided to get Express VPN after so many recommendations and I haven’t looked back. Yes there are connectivity issues sometimes but that’s not their fault. Sometimes the Chinese government sets out to block all VPNs but Express is always on top of these issues and communicates with customers promptly. So if you’re in China and still want to stay connected to the outside world despite of the government , get ExpressVPN. It’s just a must
Problems with ExpressVPN Mobile Version
by _KevinJerome_ on 2019/11/06 15:30
Giving the app at least 2 stars because computer version works fantastic and I’m super happy with it. The reason this is not 5 stars is because on the mobile version the connection seems to drop randomly after working fine for some short time. I’ll go into the app and see it says I’m still connected however my internet just won’t work. Disconnecting from the VPN immediately fixes this issue, leading me to believe that it is the VPN at fault. I can’t say for sure but this issue only seems to occur when I’m connected to WiFi and the VPN, if that helps for resolving this issue. This is important because the times I want to use a VPN the most is when I’m connected to WiFi, especially a public WiFi connection. Will give 5 stars when this is fixed. Thanks
Garbage in China
by Sterus37 on 2019/10/10 15:32
I rarely write reviews. Really... actually this might be my first. Why!? Because this VPN is unreliable. They even lie 🥰 I’ve been living in China for 2 years now. At first the VPN worked fine for a couple of months. Then it just becomes nonexistent for about a week or two. Then it comes back for a month. Then for a month it’s connectivity looks like a heart beat on a heart beat monitor and then flatlines. You get the picture... This is where they lie... Advertisements say “We never get blocked in China.”...Ha! 100% I guarantee when a holiday rolls around they go darker than this huge mole on my back!... which I should probably get checked... Also, they say the same thing when you talk to support. “Did you update your app?” “Did you change your protocols?” “Make sure it’s on automatic”... seriously, same thing every time, and it never works 🥶 Everybody... I paid $200 total for this app... I’ve been using a free app for the past 2 weeks to just be able to do simple things. Express VPN won’t connect at all... They will probably reply to this review with “please email us”, which means “please shut up and let us tell you the same things we tell everybody in an email”. Basically, don’t use this VPN in China! They used to be good, but not anymore! 🤭🤢🤮
Inconsistent & Unreliable
by AVROC934 on 2019/11/05 14:54
I travel a lot, mostly to Asia, and need secure connections to protect sensitive data. China is especially problematic. There it can be very tedious to connect to a VPN site requiring multiple attempts with several sites, but eventually it hooks up. The most frustrating and dangerous characteristic is that the site will spontaneously disconnect without providing any notification and then you are working in the clear with all your information exposed. I suspect the Chinese are actively jamming the connecting because, once disconnected, no amount of tinkering can reestablish a VPN link. I have to wondering about the security of the connection even when it “works”. My supposedly anonymous connection would still be censored for Western news and offer Chinese advertisements based upon my “hidden” location. I don’t trust this product to work when I need it.
For several years it was great, but...
by 美少女肥宅 on 2019/09/30 00:53
Users in China beware. During sensitive periods Express is unreliable, even in Shanghai where controls are more lax. Sure, sometimes I t can depend on your carrier and server, but should it? China seems to target Express more than other VPNs now. Maybe it was the omnipresent Express marketing online, bragging how they were best against the Great Firewall. Or maybe Express reached a tipping point in popularity and caught the government’s eye. I don’t know how these things work, but either way, I like that Express communicates with users, pushes updates and work arounds out, but they only work briefly or intermittently. I can’t say what service is better... I’ve been in China ten years, Astrill was good the first few years then Express. I hope Express can rebound. Awfully expensive for something unreliable.
On iPhone Xr it disconnects frequently
by Horatio76 on 2019/09/23 21:42
I have been using express VPN for the last two months. It works wonderfully on my laptop, however on my iPhone things are horrible. At home I have to different Wifi networks and they both get disconnected very frequently. When I turn VPN off, there is no disconnection from the network, but one VPN is on I constantly get disconnected. In public, especially when using public Wi-Fi like at the gym, courthouse, hospital, airport express be VPN most of time does not even connect regardless of the strength of the WiFi signal. I have to turn off Wi-Fi to get any kind of VPN connection. Not happy with this because it doesn’t work when I need it the most, on unprotected WiFi networks. Please Express VPN address these problems.
Not working in UAE (Etisalat)
by IceMan5623 on 2019/01/14 09:28
Outstanding speed and support. First of all, I already have a VPN sub at a different provider but as it got blocked by the ISP I wanted to try Express VPN as they seemed promising. However as it turns out, as of January 2019 almost no VPN is working in the UAE (Etisalat) any more. As far as I know du. is still "allowing" VPN usage but I cannot confirm that. I give them 5stars as the service itself is good and is working very well in other GCC countries (Oman, Qatar) but not on UAE Etisalat networks. After contacting support with my problem and they refunded and cancelled my sub without a question asked. 5* customer service and 5* service in general. Would sub again (if I needed it).
Wow
by ACSLossi on 2018/04/23 14:30
Well first off, I’m not a super tech person and I had heard VPNs were a way to keep my digital foot print safe so I tried ExpressVPN with the intention of doing the trail and then decide. Well little did I know that not only is this product amazing and blew my expectations out of the water but their customer service is what really cemented my loyalty. Again the app is not difficult to operate but when I tried more (what I would call advanced) technical stuff like putting ExpressVPN on my router, the team was there to help step by step. I am truly satisfied with the product and then some. You’ve got a long time customer in me. Thanks!
Great... when it works.
by SuperKael on 2019/08/28 18:47
When it's actually working correctly, it's perfect. Plenty of servers to choose from, and I never notice any slowdowns. HOWEVER, it frequently just decides not to work. I might be playing a game or something, when all the sudden it says it can't connect. Welp, guess that means ExpressVPN broke again. Often, getting it to work again is as simple as opening the app. Sometimes, I need to switch servers. Still other times, nothing I do works and I have to reboot my phone. Point is, it's very inconsistent and unreliable. However, I'm still giving this 4 stars simply because when it's working, it's so smooth that one could even forget they are using a VPN.
Better tools for Firesticks and Apple TV etc.
by Chrispee1976 on 2019/03/13 11:12
The reason only 3 stars is because I had ip vanquish which all together you product is superior but we need to set up our protocols and set up tunnels. Also with the devices above including roku we should have those tools and set up the way we like with the app starting up automatically so I would love an update to have more controls to set up to my preferences. Like I said I love your vpn services that’s why I just left ip vanquish but more control over Firestick Apple TV and roku would be great so if you could look at that it would not only myself but others who are reluctant to leave you would see the more control over their setups on their devices they would switch over just a idea
Fixed quickly in China
by JoeJoe Chen on 2019/09/26 18:31
As a user in Mainland China, your expectation of a high-speed, stable, reliable network cannot be satisfied easily. However, ExpressVPN can be one of your choice. When the national holiday is coming, so does the trouble of network due to some political concerns by the government, while ExpressVPN has a very friendly and professional customer service team to help you solve the problem, and they just fix a huge problem in two days. Even in these two days, they always updates any latest information as soon as possible. Wish the customer service will remain good.
One of the most comprehensive VPN services.
by AbH0Rr3nCE on 2019/09/11 05:52
I’ve tried a few VPN services but none quite like this. I’ve been using it since 2016 and loved it then as much as I do now. It’s been great watching this service grow and add more features, or polish up current features. The ability to have the VPN protocol picked automatically and simplicity of the app make it usable by anyone, very user friendly. For those who know what they’re doing, or those who just want to experiment you can also manually pick the VPN protocol you want to use. Great app. Great service. What else is there to say?
Oh you thought it was a good vpn? Me too at first
by Spideybg on 2019/05/11 03:48
I never write reviews on the Apple store but I feel like everyone should be warned of the inefficiency of Express. I bought a 1 year plan 8 months ago because express vpn was to be said “the best vpn for foreigners in China”; well this might have been true a year from now. Not anymore. All the people I know who have express vpn now are as disappointed and disgusted as I am. Express vpn is one of the most expensive vpn and the one that works the least. It’s been probably 2 weeks that I haven’t succeeded even once in connecting my computer to the internet, and i don’t used express anymore on my phone (i moved to Ladder VPN which works increasingly great and only about 3USD a month!! 😑). That’s it, don’t get turned on by all the ads Express pays, all of it to get such a mediocre vpn. Thank you for nothing express! Do not recommend.
Overated Service - Not Reliable Long Term
by gratefuldiva on 2019/05/29 20:02
This VPN service worked great for me for about two months. I would not subscribe for an extended time period because after a couple of months, as with other VPN services, the service became increasingly poor. Specifically, I experienced connection issues which prevented my internet from connecting at all so I had to turn the Express VPN setting off completely to get a internet connection so I was paying for nothing at times. Additionally, I also had problems with slow speeds while connected when streaming. This issue could not be resolved no matter what country server I connected to. I am glad that I paid per month and was smart enough to not commit to a long term subscription so I was able to discontinue this service since the customer service did not resolve these issues. BEWARE!!!
Has Flaws
by RDBur on 2019/01/11 15:53
All VPNs are important to days browser users; now that the public has been widely informed on the tracking of everyone’s searches. That being said, Express VPN has this problem that many web sites must have software that identifies you are using VPN and won’t let you in. I’ve found that turning off your VPN allows the site to load and then turning it back on works. I’m now looking to see if other VPN providers work better than Express. I haven’t had a chance to check to see if your latest upgrade has fixed this problem if so then maybe you’re still worth the $100 a year fee. But I’m starting to feel the financial crunch. Will have to do a search of other VPN providers.
Unsatisfied
by Gazoontite777 on 2019/10/27 09:46
Purely false advertising as to the best in China. It doesn’t work in China and if it does, it works at a very slow speed ; slower than a free VPN that I have to use often when this one is on the fritz, which is starting to seem like a daily occurrence. To top it off , the customer service team always suggests the same solution ( update app , sign in and out , etc ) I feel like an executive talking to the IT team that just always tells you to turn the computer off and on. So far , I feel as if I just wasted my money by being fooled by false advertising. Do yourself a favour and just use a free VPN , which will give you the same outcome and you won’t spend money or be hassled fiddling with the app everyday- only to get a poor connection. I reiterate, it does not work any better than a free VPN in China
stopped working followed by bad costumer service
by june322 on 2018/07/23 01:17
I’ve used this VPN and it worked “fine” in the past. There were some random disconnections and times where it just didn’t work but I learned to deal with that because I never tried other VPN services. A few days ago the VPN became incredibly slow and even stopped working 90% of the time. I contacted costumer service multiple times explaining my situation and I realize that the workers are just copy and pasting from a list of responses. Nothing got fixed so I was desperate and payed for another service, NORDVPN(I never got a refund for express VPN btw even though It was unusable for 10~ days out of my 1 month subscription.) The new VPN I use is about the same speed as when express VPN was actually good, but it actually works so you should prob check that out instead.
VPN for China Usage
by qoeurp?/&; on 2019/11/04 14:55
I am leaving five stars just so that people will be able to see this better and more likely than if I give it less. I know because I am in a difficult country, that it is hard to connect vpns. But to have to keep manually updating the app 4-5 times a month repeatedly and remembering to keep looking for the updates is starting to wear me down. When being able to use, it is a very good connection, but if you plan on traveling anywhere north of Nanjing it will not work for any reason. Some of my friends have used other vpns for China and it has started working better for them, we think this is because it is a less known VPN. And for 60$ for 6 months? I would only hope to pay that again for solid connection and continuous connection.
Rating Trends
234,142,144,109,94,166,134,109,142,0,255,93,89,0,18,129,138,142,126,153,113,0,142,110,127,127,94,119,101,102,0,208,123,0,0,333,0,331,104,175,157,164,149,190,142,169,147,68,80,114,90,127,141,152,159,150,154,146,174,173,173,146,153,165,154,0,353,130,186,153,152,149,152,133,173,176,158,143,150,179,200,163,131,186,179,165,162,181,160,166
All Versions
4.0
51,049 total
 5
40,556
 4
5,709
 3
1,883
 2
949
 1
1,952
Current Version (7.4.3)
4.0
48,267 total
 5
38,744
 4
5,323
 3
1,705
 2
815
 1
1,680
Version History
More...
Keyword Volume Hits KEI Rank
vpn proxy
112
22
strong vpn
41.58
5
seguridad wi-fi
0.02
3
vpn fire
21 K
2
vyper vpn
24.41
2
expresas vpn
0.00
2
ekspress vpn
0.00
1
ekspres vpn
0.00
1
xpress vpn
10.39
1
expresa vpn
0.00
1
express consent
0.00
1
vpn express
1.84
1
expresss vpn
0.00
1
epress vpn
0.00
1
express vpn
0.00
1