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ExpressVPN - #1 Trusted VPN
Description
ExpressVPN is a virtual private network engineered to protect your privacy and security. Go online safely and anonymously in just a few taps. 7-DAY FREE TRIAL Download it for free to try on all your devices. FAST VPN SERVER NETWORK Connect to 3,000+ VPN servers in 160 locations in 94 countries. Unlimited speed and bandwidth. SAFE AND ANONYMOUS TrustedServer technology and powerful encryption protect you from hackers and trackers. Secure your connection on public Wi-Fi hotspots. PROTECT YOUR PRIVACY Hide your IP address and location. Strict privacy policy: No activity logs, no connection logs. 24/7 CUSTOMER SERVICE Get help in seconds, not days. Ask us anything through live chat support or email. iOS APP FEATURES • Auto-reconnects if your VPN connection is interrupted • Widget: Check VPN status and connect/disconnect from the VPN • Encryption with UDP, TCP, IPsec, and IKEv2 protocols • Works with Wi-Fi, LTE/4G, 3G, and all mobile data carriers SUBSCRIPTION PLANS ExpressVPN offers 1-, 6-, and 12-month subscriptions. Subscriptions include access to ExpressVPN apps on every platform, which you can download and install on as many devices as you wish. Connect to our global network of VPN servers on up to five devices simultaneously. ITUNES TRIAL AND SUBSCRIPTION DETAILS If you subscribe via iTunes, your Apple ID account will be charged on the last day of your free trial. Your subscription will automatically renew at the end of each billing period unless you cancel it at least 24 hours before the expiry date. Manage or cancel your subscription in your App Store account settings. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. TERMS OF SERVICE https://www.expressvpn.com/tos PRIVACY POLICY https://www.expressvpn.com/privacy-policy
Disappointed with your VPN
by Saul82primo on 2020/10/27 05:30
I can’t see Amazon Prime movies! I though you had the best VPN service around. I guess apparently NOT!!!
Not working in China again
by QueenofAntarctica on 2020/10/27 02:01
Currently not working in China again. Please fix
Slow speed, cannot connect
by taljei on 2020/10/26 06:13
Cannot connnect, tried many times to connect and the speed is too slow to watch 144P YouTube videos in China. Now I buy ShadowsockR from WeChat ID: WXXUSA to watch YouTube, pretty fast, handling 8K YouTube and Netflix Hulu HBO max from multiple locations around the world, never get disconnected and slow speed.
VPN detected
by J03_LA on 2020/10/26 02:03
Issue lately with streaming services detecting VPN in use where they would previously work?? Having to constantly switch servers to watch different content. Frustrating
Best VPN
by Ravencr97 on 2020/10/25 22:34
B
One of the fastest VPN
by T-RL on 2020/10/25 20:15
I’ve been using ExpressVPN for a number of years now and have been very happy. Home and for traveling abroad. Speed is minimally compromised and they play nice with Netflix. Read their privacy and activity logging policies. It’s one of the most important things to review when selecting a VPN service. They are outside the 5 eyes. If you don’t know what that is, look it up.
Trash
by abowhq on 2020/10/25 18:07
Trash
Useless in China
by Mark_Rich007 on 2020/10/25 15:46
I can’t speak for users in other countries but for China it may be wise for the creators of this VPN to revise their charges because I personally have been using this service for more than a year now but for the past like three months I have only managed to successfully use the VPN for less than fifteen days in a full month so I think am not getting value for the money I pay for this service.
Great idea but it doesn’t work well
by PalmettoQuilter on 2020/10/25 13:57
I really wanted to like this and use it. It stops me from using the Sams club app when I am in the store. It makes my iPhone battery drain faster. I have it on my pc, too, and it doesn’t play together well with the Microsoft outlook. I really wanted a way to have more security on my devices.
It’s getting harder and harder to get connected successfully in China.
by 的经济地位 i 我 i 成交额金额将醋 on 2020/10/25 08:19
I’m an international student from China. Due to Chinese government’s policy, we can’t connect to certain foreign websites like google and YouTube in a straightforward way in China, so I bought this VPN to make sure I still have full access to certain foreign searching engine. I had this app for more than 3 years and using it every vacations when I went back to China. I’d like to say, this is still the best VPN I’ve ever had so far, however, I have no idea why it’s getting harder and harder to get this connected in China now. Sometimes you wait for minutes to get connected and eventually failed. They never had this kind of problem before, so I really hope they can do something to help users in China.
A lot to be desired
by Beautiful Chengdu on 2020/10/25 05:16
Being a subscriber since August 2020 while traveling in Taiwan and China during this period of time. Using it while in Taiwan was no problem at all. Access was pretty smooth and successful anytime. However, within China, it was a totally different experience. The VPN version used on my devices is pretty up-to-date since I check constantly. Within China, connection is hardly ever successful the first try at all times and the process seems sluggish regardless of the VPN locations (Hong Kong, Japan, Singapore, and US, etc.) I tried. Even when connected, the connection didn’t seem to be stable and long lasting. I said so because I have a company-used VPN on my devices as well. So, when I get frustrated with Express VPN at home, I will take advantage of the company VPN. When I do so, I pretty much get connected right away. There is nothing proprietary about the company VPN because it is just an app downloaded from the Apple App Store except the company pays the subscription. I’m still giving Express VPN benefit of the doubt due to the good comments I read online. However, I can’t said my experiences match well with those good words and my patience is wearing thin.
No longer up to China’s challenges
by Bored Keyboarder on 2020/10/25 03:02
I have used Express VPN for most of this year and after a good couple of months, it started failing regularly! While the consultants are knowledgeable, patient and usually helpful, I now feel they are being let down by the Express VPN system that can not sustain regular operations in China. Of course customers paying for access to internet websites become frustrated and fed up with having to CONSTANTLY change city locations, every 10 minutes sometimes, then find that another protocol is even less effective! Different service providers also produce the same disappointing results! The generic status page suggestions have become another way of waiting on the queue for yet another update that often takes days to arrive before again malfunctioning after another week or so. A disappointing experience that does not match the advertising/promotional material. Time to respect the customers’ needs and expectations.
Reliable, secure.
by erikftaylor on 2020/10/24 22:55
I love this VPN. You will too!
Sometimes causes connectivity problems...
by GB Fannie on 2020/10/24 16:38
That is all
Love it
by pazena on 2020/10/24 02:49
Works really well for a family
Hands down #1 VPN
by CW2020 Stamp it on 2020/10/22 21:37
I have traveled throughout many countries and ExpressVPN, is by far the best. Make sure you have the latest version as other country government IT personal revise their tunnels, but I can tell you ExpressVPN is on top of those issues. Normally VPN’s don’t work or have issues especially when political events are going on near your oversees lodging. Also, make sure any and all devices are loaded and and working before you travel, because typically you can’t download your apps and/ or programs while overseas
Review
by raylindg on 2020/10/22 14:58
Poor connections and frequent lost connections.
Sometimes works... sometimes not
by abdkeoonnz1432$& on 2020/10/22 14:32
Recently, I’ve been experiencing connection issues. Despite trying numerous servers all over the world. Nothing. Just spinning and spinning and spinning. The thing is, it’s random when and where it works or doesn’t work. The worse part is it cuts off my internet. How do I disable it?!? You can’t be cutting off my internet. That’s my livelihood. Now I’m stuck 20 minutes on some chat. Lloyd has already asked me 25 questions... and I remain no closer to a resolution.... frustrated!!!
I keep getting dropped
by DK Napa Valley on 2020/10/22 04:31
This is worse that Norton VPN, I cant keep a connection!
Best VPN ever👍💯
by Kimahrenee98 on 2020/10/20 15:37
💯💯💯
Payment Scam
by MagicWork on 2020/10/20 15:37
Be very careful with this company. They continue to take your money after you have canceled the subscription. 3 months after I cancelled the subscription, they decided to start taking a monthly payment again. For no reason, no apology. I am still waiting for them to refund. I am sure they will, but how many people get charged without noticing?
Connectivity Issues
by Kapandstem on 2020/10/19 14:54
I’m noticing slow downs and stoppage of my connections
Amazing
by ruge0326 on 2020/10/19 11:23
One of my favorite apps
Made my 4g data extremely slow when the trial ran out.
by Joeyssaladesr on 2020/10/19 05:06
Very strange all day today I could only search the web no music, videos, apps would load properly super strange.
Satisfied
by WOTO54 on 2020/10/19 01:35
I am very satisfied with Express VPN. I like how it’s presence is clear and how they allow complete user control in use and activation/deactivation options.
Mexico’s server doesn’t work
by AAHC on 2020/10/18 16:25
One of the main reasons I selected ExpressVPN from the many other choices was its availability of a server in Mexico so I could watch some shows in YouTube that are not available in the US. Since I subscribed (almost a month ago) I wasn’t able to connect so I spent some time with a representative but couldn’t do it and a service ticket was opened to fix the “minor” issue they had. A month later is still not resolved so I think it is more than a minor issue and more a service they can’t offer. After expressing my disappointment on this I got offered a few months for free, which really doesn’t solve my problem (I don’t want something for free but something that works) but at least they’re trying, and that’s the only reason for giving them 2 stars instead of 1. Other than that it works as expected. Forgot to add: I have found the Customer Service reps very responsive. I’m sure they are not the ones responsible for solving the problem but at least they are communicating (and apologizing) for it.
Does not work
by MattLi993 on 2020/10/18 06:58
I got this for the express purpose of using it in China, and it doesn’t work. What’s more, after contacting support, they did not get back to me. Switched to astril instead
Great, but drains battery
by Andy3416 on 2020/10/18 00:24
I've been using the service for a long time, and it's been excellent. My only issue is that the app uses up a lot of battery. On any given day, it's responsible for 30% of my phone's battery usage, sometimes even more than that.
Prevents other apps from working
by buttonneck on 2020/10/16 16:42
Tried contacting VPN but customer service was less than helpful
It works... but it is not correct US location
by b3nkt on 2020/10/15 20:37
The vpn that I found works with all kind of networks incl To watch ABC outside US. Speed slows down to about half up/down but so does all vpn But since arly 2020 the location is not working for US it all appears random when using live tv via Prime Video (amazon)
Do Not Ever click on It!
by Lanabysea on 2020/10/15 17:46
Express VPN is a nightmare! I clicked and downloaded it just to see how it is because it said that has a free trial and trusted!!! They hacked my info, and still are charging my bank account plus Apple Support doesn’t back this app up. So you are on your own for any refunds! Watch out for scammers like this!
Best vpn
by dnkn dounts on 2020/10/15 01:16
Very happy with this service. This is a 5 star vpn. I will tell family and friends how this vpn is the best out there.
Best
by soft405 on 2020/10/14 23:53
Nice VPN
Bugs
by キムギへン on 2020/10/14 23:10
I'm was about to use this VPN for my netflix account but it's not working.
Yeah, not free
by Bulvij on 2020/10/14 02:21
I hate when it doesn’t say that it’s not free
Positive review from China!
by Wally LS on 2020/10/13 03:34
I am a retarded (sorry, 'retired’!) California Civil Engineer, currently living in China. I have had your service here since last March, 2020, and have been very satisfied with it. I just noted a significant number of negative type reviews. Please ignore the vast majority of them! Your service has been of absolutely critical value to us here, for both me, and other folks I know here. Without your service, we are experiencing increasingly draconian limitations on what internet sites we can access, as a result of the quest by the communist government here, to control all incoming information, in an ever more totalitarian manner. In conclusion, I am very pleased with your service. Thank you very much. I do check each day to see if an 'update’ has been offered for us in China, and, of course, immediately accept such update. That is essential to stay current with your latest service offered to us to obviously help us cope with our circumstances here, and I strongly suspect that many of the 'negative' reviews are from angry users who are not simply keeping up with the latest updates.
Love this VPN!
by native son 72 on 2020/10/12 19:57
Live in China for two years always was able to work with the Internet.I was so amazed, even the Chinese government couldn’t seem to block my Google and YouTube.
Clunky, Slows down my Computer
by kilz3 on 2020/10/12 17:48
I have never had issues with my Mac until I downloaded and used ExpressVPN. Now I’m lucky to have a day where there aren’t connection to the internet issues or slow internet speeds and apparently processing issues. It may be possible to reconfigure my whole computer to improve things but I just want it to work without having to call customer support to troubleshoot everything. I don’t want to worry about my computer acting like a PC all the time. When I paid for the one year subscription I didn’t imagine the service would cripple my computer and that I wouldn’t want to keep it but now I’m stuck having prepaid for the whole year. It’s not worth my time to call them and ask them for a refund since they will require me to troubleshoot everything before they consider offering a refund if they are disposed to do it at all. To me the service should just work and therefore I will simply stop using the service and get my computer back to full functionality.
Express the experts
by InkabDerry on 2020/10/12 03:21
Express vpn is literally the best vpn on the internet and around the world.You might not get this.Just download it on the play store or get it on the AppStore and you’ll get to know what I’m talking about.
Widget/control center is gone, no dark mode
by zathras110 on 2020/10/12 02:43
Update removed widget - no longer able to add Dark mode is long overdue..are we going to have to wait YEARS for this??? To Developer Response: You keep saying you'll consider it.. Empty words. DO SOMETHING about it.
Express VPN
by cjoe970 on 2020/10/11 17:54
Very, very poor customer service and very unprofessional. Signed up for service and my internet provider does not recognize this service and in turn the 7 day trial that I tried repeatedly to through email and messages to have turned off and canceled has been repeatedly denied and my home security system has been down and also all my internet service has been interrupted and they refuse to drop 7 day trial and therefore inconvenience my family from our internet service and most importantly our security as it runs off of our internet that has been disrupted by this app! Stay away from this app and service! They have no compassion or consideration for nothing other than to push there product on you!!! Again , do your research and stay away from this app. Cannot talk to anyone in person and they act like they don’t understand the issues explained. Not sure if it’s an act or just blatantly being done to put our family any risk and inconvenience!! Never again! Just a warning!!
So annoying
by So bad service quality on 2020/10/11 17:53
It’s too slow and frequently disconnected. And too expensive.
Need more cities
by token 4897 on 2020/10/11 17:25
There’s no match for Cincinnati or Baltimore
Directions!
by ClevelandRocks41 on 2020/10/10 23:18
I’ve followed directions. Now it works well.
Horrible!!!
by Glock_45 on 2020/10/10 00:27
Every day this app stops me from being able to get texts because the vpn is unsecured or is not connected. I tried multiple times for it to connect and it wouldn’t. To many bugs. As soon as I removed the app my phone worked again. Not worth the hassle.
Works well with Apple, but not PC
by SanDiego19 on 2020/10/09 19:18
The ExpressVPN works well with my Apple devices, but not with my PC.
BBC four
by whoodledo on 2020/10/09 03:37
BBC four has not been available for months and every time I contact you I’m told the tech people are working on it.
Eh, it's ok.
by Jeph117 on 2020/10/08 19:04
It does have the "one click" vpn, and it seems to work. Some of their endpoints are really slow though. The ones I'm using are close to me as well, so latency shouldn't be an issue here. I feel like I'll wake up one day and my phones moving slow, so I gotta move to another endpoint and then it will start to work again.
Really reliable for users in China
by Jasonwei182 on 2020/10/08 08:06
I am located in China and have been using ExpressVPN for over three years , always been reliable and stable to surf webpages and watch YouTube , Netflix and even Disney+(only US locations) videos, though it is a bit expensive compared to other VPN providers , but I really think it has proved to be worth the money, while I have also bought Vypr and Nord VPN service, they can be unavailable in many cases in China. Express VPN is the Best choice for users in China!
Costs Money
by Goten489YT on 2020/10/08 05:26
I am legit Broke (I don’t wanna pay/I don’t have money) and I can’t find a way to bypass the free trial thing -_-
Issues connecting while on Mobile Data
by TheeNannigans on 2020/10/08 04:51
iPhone XS, T-Mobile. While on LTE basically just won’t work, been trying other solutions. Hopefully I can figure it out. Aside from that it’s great. Usually connected to Wi-Fi but I really need to figure out why it won’t work on mobile data. Set to UDP and other protocols. Tried different servers. Worked for 5 mins at one point. Won’t work now. Still would recommend as I mainly use it via Amazon Fire TV Stick
Drops connection Constantly
by Ice Hockey Religion on 2020/10/06 12:42
Loses connection all the time but you take my money without any problem. Can’t use it if you’re streaming on PRIME. Apple iPhone 8
Ma and Pa’s Plumbing
by ma and pas plumbing on 2020/10/06 10:56
Great software love it
Good VPN but missing key ios shortcuts feature
by Coreperformance on 2020/10/06 05:21
The ExpressVPN is fantastic but it still does not support ios Shortcuts for automation. I want to make a short cut to turn on VPN in the process of opening a US only radio station on Apple Music but that is not possible
Connection
by ShootingStar1965 on 2020/10/06 01:35
Would never stay connected
Useless
by Pghpiper on 2020/10/05 20:22
App says it has expired but impossible to update subscription.
Waste of time DONT DOWNLOAD
by ashleetralalaa on 2020/10/05 18:50
It’s horrible you can’t even continue with out putting your card info in!!!
Kill switch?
by Awesome cool sweet game player on 2020/10/04 18:40
Is “Kill Switch” not supported on IOS or something?
The worst vpn ever
by MuhabPlayz on 2020/10/04 08:23
When I first downloaded it, it was for money I got very upset with that
Used to be five stars
by a.foulke5270 on 2020/10/04 05:25
First let me preface this by saying this is strictly about the performance on my phone, my other devices are five stars easy. Over the past two or three months ExpressVPN’s performance has slowly been declining, I might be running an older iPhone but that doesn’t explain the sudden decline in performance. I frequently test my internet speeds and have found that ExpressVPN is generally cutting my speeds in half when testing on my phone. To further add insult to injury the iOS app is a very high drain on my battery. I can literally not do anything on my phone after disconnecting from the charger and within a few hours it will have helped drained 40-60% of my battery. For instance my last full charge was 11:40 am yesterday it is now 01:17 am. ExpressVPN has used 23% of my battery. That is 10 hours, 42 minutes of use. 10 hours, 41 minutes of that was it running in the background. So in summary if you want to run the risk of your WiFi speeds I your phone to be cut and half and your battery usage to be reduced by nearly 25%, absolutely use ExpressVPN. Otherwise maybe look elsewhere for a premium VPN service on your phone. And again ExpressVPN on iPadOS, Windows 10, and Android all work great, it’s just on iOS that is a problem.
Fair Price & F-A-S-T!!!
by Bart McF on 2020/10/04 00:22
I have reviewed many VPNs. I personally side-by-side tested the speed of ExpressVPN, NordVPN, and ProtonMail VPN. ExpressVPN is by far the fastest!!
Balls and strikes
by caterpillarfire on 2020/10/03 17:30
Great idea but I can’t get on everything that I try to like amazon and here at the living spaces WiFi network.
Muy mal servicio al cliente
by JorgeRCalle on 2020/10/03 16:07
Lo compre por que dice que tiene IP de Colómbia y es mentira. Inicialmente si funciono, pero llevo meses pidiendo información y el servicio es el PEOR. Y la IP de Colómbia sólo me conecta a Brasil... yo necesito Colómbia y NO Brasil. No recomiendo esta App por el mal servicio. Si la iban a cancelar en Colómbia, deberían ser responsables y reembolsar o por lo menos responder los mensajes que uno escribe.
Impossible de l’utiliser hors connexion wifi
by Photofan2011 on 2020/10/03 14:28
J’ai acheté un abonnement express VPN et ça fonctionne très bien avec une connexion wifi. Cependant, ça ne fonctionne pas avec le réseau cellulaire. Ça bloque tous les applications et je suis obligée de déconnecter de ExpressVPN pour que je puisse utiliser les applications, ce qui rend ExpressVPN inutile hors de la maison. Le technicien a Apple m’a indiqué que c’est un problème avec le développement de l’application ExpressVPN et que je ne suis pas la seule pers qui a ce problème.
Simple to use, private, safe, and best of all FAST
by Sir Fleme on 2020/10/03 02:48
Express VPN is honestly the best VPN ive ever used. Its fast, secure, private and more and will certainly benefit YOU to get it. For one it is incredibly fast, I could barely even notice any slow downs and it just ran well. Second its private, I read through the entire privacy policy and in it, it didnt say it used tracking cookies, nor kept logs, plus it isnt based in the US so thats good. And third, its simple too use for beginners, not much to say there. Overall if you want a great VPN get this one, you won’t regret it even though the price may be steep. :)
One complaint only
by 无夜之明 on 2020/10/02 22:18
It often takes multiple attempts to connect successfully.
I cannot trust this VPN to provide constant protection.
by jhscha on 2020/10/02 18:36
There should never, ever be a time when I open the Control Center only to see the VPN symbol missing. How long have I been unprotected? Hours? Days? THAT IS NOT OKAY. Unfortunately, I have had this happen a number of times when testing this app. I really wanted it to work.
drop it like it’s hot
by yeet master806 on 2020/10/02 13:02
drops all the time and has a super slow connection
Not working!
by junk2!! on 2020/10/02 07:37
Set it up my iPad to watch USA movies but get blocked still? It’s useless!
Easy to use
by Main Source on 2020/09/30 17:21
Great software for even the tech adverse. Bullet-proof and friendly, I love it.
USED to be good, horrible now.
by Thurston Howell IV on 2020/09/30 14:28
Service declining as advertising increases. Formerly had decent customer service-now canned responses and no follow-up. Slow speed, frequent disconnects, and unreliable service.
It was 5 stars until this week.
by Geekn_4_ipod on 2020/09/30 04:48
What’s with the monitoring message that I can’t say no to? Why won’t my content load? What are you doing??? What did you change? Been using EVPN for 3 years! Never had a problem other than occasional sluggishness. Today was a nightmare. I turned it on while traveling and it won’t load anything. I HAD to accept that monitoring message or I couldn’t use it. Bad! It will be 5 stars when it’s fixed. If not, I’ll take even more stars away. You’re in time out. 😂
Works great but takes up a lot of the internet
by Ehab aziz on 2020/09/30 02:22
It works great but it took up a lot of the internet
Not yet optimized for IOS 14.
by bacandido on 2020/09/29 14:05
The app is not yet optimized for IOS 14. Since 2 weeks ago, I’m no longer able to connect to all available VPN protocols using my mobile data, but only via Wi-Fi. I tried another VPN app, to make sure that the problem is not with my mobile provider, and it worked normally. I contacted ExpressVPN customer service twice, and after all attempts to solve this issue, the only solution given was to wait for the app to be updated. ExpressVPN is no longer my favorite VPN. I’ll not renew my subscription when my 1 year subscription is finished as I believe that ExpressVPN has to take faster action to solve these kinds of issues.
Review
by J77Law on 2020/09/29 11:38
All I can say is WOW 💪🏿
Poor product
by tommy lickr on 2020/09/29 01:28
I purchased this Vpn as it came highly recommend. I have had nothing but trouble. I have been locked from the internet and it placed it’s software on my MacBook and I cannot completely delete it. I took the refund!
Slow to connect
by elmpops on 2020/09/28 18:29
I have it loaded on the Linksys 1900AC and it will not work on iPhone or iPad unless connected on each device also. Will check for other VPN that better on the router to cover all devices
Subscription error
by onahlastica on 2020/09/28 10:22
I need my subscription back , the 7days trials is done but I can’t use my 6months subscription after the free trials why ? 🙄🙄🙄🙄
No Internet Connection
by Dbgrhgyg on 2020/09/28 07:01
Seemed like a great service at first and I previously have heard great things about Express VPN. I originally had a subscription through Express VPN and cancelled because I just couldn’t get online while being connected to their servers. A few days ago, I was offered a free trial to see if I would be interested in coming back. I gave it a shot because I got a new phone and thought maybe that was the original issue. Almost instantly after downloading and connecting to Express VPN servers, I lost service once again. I’m sorry but this is a service I will not be paying for. I honestly don’t have any interest in even finishing out my free trial.
App is awful
by Jessdama on 2020/09/27 19:30
It doesn’t allow you to set up other devises as advertised in the App Store. When I try to do this in-app it does not work but it does provide the option. This is clearly a bait and switch! I would like to use this VPN on other devices because it is what I paid for. Total sham!
Viewing
by userstay2017 on 2020/09/27 19:09
This does not work. You still can not circumvent location to view content out of area. Poor!
Awesome...could use stability improvements.
by The Connundrum on 2020/09/27 17:34
This is awesome...but sometimes the Internet will disconnect even though the VPN remains connected. Once this is fixed I will be able to leave this on all the time. Thanks!
if u live in china ,do not buy it ,
by idonthave name on 2020/09/27 08:50
always block in china ,speed slow
Easy to use
by Chad Cottingham on 2020/09/27 01:54
Pretty easy to use the only thing o don’t like is the inability to add to any device
So far so good
by trdpofcvd on 2020/09/26 20:39
Three months into the service. So far so good. Only drawback is that I can’t download my mail with it on.
Updates are downgrades
by Zak33486 on 2020/09/26 11:31
I’m in China... the app works. I realize that Chinese market is difficult. When the app gets blocked, it usually comes back online in a relatively acceptable time. The only problem is that each time the app is updated, there are less and less servers to choose from. Less servers + more users = no connections or extremely slow speeds. Don’t think your going to be watching videos or Netflix..... unless you like watching videos at 3 AM. During the day, it’s so slow. During peak hours, horrible. Can’t watch a news clip. Sometimes it doesn’t load a regular website. It’s gotten really bad since Hong Kong users have downloaded the app due to the new laws.... Too many users, the servers are so slow. Also, The recent update has bugs.... requires to disconnect and reconnect. please improve server quality and speed.
VPN
by farmerchuck1936 on 2020/09/26 03:36
Can’t access many websites because they are either blocking the vpn location (Seattle) or the websites think I am a bot...
A great easy to control app..
by MIKEJLUPO on 2020/09/26 01:09
It pretty much sets its self up..Ease of use a big winner.. And trusted by many..
Dramatically Kills Speed
by CloudRebel on 2020/09/25 13:34
I am new to VPN. This knocks my 350MBps down to 50-70 MBps on hard wired PC and knocks my WiFi devices speed down by 75%. ON the cellular side, I have a shared data plan. Using ExpressVPN uses up data more quickly. Apparently speed issues are to be expected with a VPN. I am seeing reviews of other VPN providers on YouTube that provide better controls to get your speed closer to what you are paying for from your ISP while using a VPN. UPDATE: Support for ExpressVPN is very good. However it seems I would have to upgrade my devices to the newest possible in order to not see my speed drop so much. At least, on the PC app, I can pick and choose what apps use and don’t use the VPN.
Doesn’t work on the app I use
by 💋Kat Loves U💋 on 2020/09/23 19:00
I already pay $8.00 for a PIA VPN but I can’t use it all the time on some of the apps I like to use so since I got a new iPad decided to to try this one since it cost more with the hopes it would work better but it doesn’t
Desktop updating laborious
by nickname-sg on 2020/09/23 18:43
Prefer that the app was updated automatically, especially given the number of updates pushed out. I absolutely appreciate the thorough number of updates as the product itself improves, but I would find the product more friendly if I had an option to enable automatic updates. The product app on my phone updates seamlessly in the background, would love if this experience could be replicated on my desktops. If you have a family, updating each desktop is rather painful. Apart from this issue, I love the product.
Not stable
by WeedyBird73 on 2020/09/23 14:22
It cuts in and out, allowing time for breaches, and other attacks. Not stable enough to protect privacy. Probably won’t renew.
Don’t bother with it
by Auntie Beebs bestie on 2020/09/23 11:41
It stopped working on the BBC in mid August and can’t be fixed apparently. Tech knows but the Beeb has outsmarted all the vpn companies. Very sad because I really loved ExpressVPN
trade off is big
by prifesssional on 2020/09/22 06:31
Still trying to figure out if the privacy afforded by this app is worth the SIGNIFICANT slowdown in delivery of texts, etc. it causes.
Please add more servers for China users.
by Amitabha. on 2020/09/22 03:21
The speed is so slow due to limited servers available for China users.
It works
by XandWacky on 2020/09/21 21:50
Pretty much the title. It does what you expect: encrypts your data and unlocks region-locked content. Best VPN really
Makes your phone in useable
by Awesomeness1771 on 2020/09/21 13:32
I’ve had so many problems with this vpn since I started using it on the computer it seems to work fine however we thought my wife’s phone was broken but it was just the vpn not allowing her to use any sort of internet most recently it was not letting my phone use internet from my personal home WiFi. I’ll see what other vpns are out there and if they work better with mobile devices
Excelente
by Zinsk on 2020/09/20 22:46
Es el mejor vpn es algo costoso pero vale la pena
Issue with iPhone battery life
by Tinsel Teeth on 2020/09/20 15:38
I love this app but recently switched to norton because it was draining my iPhone battery.
The Perfect VPN
by smulite on 2020/02/04 00:06
Researching the many VPN services that are available can be a painstaking process, and with so many options to consider, it can leave you unsure of which VPN service will work best for your specific wants and needs... A private network service should be able to function properly and provide the service that it advertises without causing any headaches, and yet that’s not always what you get with some of the available VPN services... I’ve used numerous VPN services over the years, and the majority of those were disappointing... Finally I ended up switching to ExpressVPN for both home and business network security and it has worked flawlessly for me without even the slightest hiccup... With ExpressVPN you get a virtual private network service that will function as advertised to keep your network and personal information safe without causing any confusion or frustrations... The interface is simple and intuitive making it very easy to use... ExpressVPN provides extremely reliable service that will keep you and your personal information safe... If you need network security for home or business, ExpressVPN simply has you covered... ExpressVPN is the perfect all around VPN service for your network security needs.
Positive review from China!
by Wally LS on 2020/10/13 03:34
I am a retarded (sorry, 'retired’!) California Civil Engineer, currently living in China. I have had your service here since last March, 2020, and have been very satisfied with it. I just noted a significant number of negative type reviews. Please ignore the vast majority of them! Your service has been of absolutely critical value to us here, for both me, and other folks I know here. Without your service, we are experiencing increasingly draconian limitations on what internet sites we can access, as a result of the quest by the communist government here, to control all incoming information, in an ever more totalitarian manner. In conclusion, I am very pleased with your service. Thank you very much. I do check each day to see if an 'update’ has been offered for us in China, and, of course, immediately accept such update. That is essential to stay current with your latest service offered to us to obviously help us cope with our circumstances here, and I strongly suspect that many of the 'negative' reviews are from angry users who are not simply keeping up with the latest updates.
Maybe it works better outside of China?
by N//A.. on 2020/02/21 05:19
I have been in China for around 1 1/2 years, and up until the last down time, I continued to use it and defend it while my coworkers tried to push me to use another vpn service. Well the last time the firewalls and blocks were updated in China, express vpn was completely down. I had no idea what I was going to do since this was during the corona virus and I used this to keep in touch with family and used it for emails and some work things. It took about 1 full day until I was trying other services, almost all others didn’t allow their services in China or said they were connected but I couldn’t use them except for browsing online and doing basic functions. Then I stumbled across another vpn service and decided to try it. Wow it worked! I could video chat with blocked apps, I could much more easily browse online especially pages with pictures, and I could watch videos with high quality and had less trouble than with using express. (Added bonus is that is almost 1/3 of the yearly price). Maybe it will change in the future and that service will be shut down, but for now I’m going to stop using ExpressVPN and take advantage of this amazing other vpn provider. I left 2 stars because maybe ExpressVPN works better when the user isn’t in China. I won’t know since I’ll be staying here for the foreseeable future.
You can only cancel subscription via chat on the website.
by Amosel on 2020/01/13 15:56
That’s definitely a fishy tactic to keep users around. All in all I have been satisfied. But I am using this review as a way to 1. Notify you of it. Because I am sure it will not be something most people appreciate. 2. Hopefully let Apple know of it, because there are many users like me who started using this service by downloading the app from the App Store and then converted to credit card subscription so they can use it on their Mac as well. Here’s the whole story: I started using this service with the iOS subscription. I then needed it on my Mac so I move to a CC subscription. Now I wanted to cancel it I went to the site. I search ‘cancel’ in the help section and there it was written that ‘Customer paying with credit card or Paypal will not see manage settings if they have already turned off automatic renewal. For further assistance please contact the express vpn support team via live chat. On the chat with the support person they I said I wanted to cancel my subscription. The rep told me ‘Thanks please bear with me for 2-3 minutes while I quickly review your accounts ‘ the immediately followed with asking why I was to leave the service. I replied that I find it a fishy tactic bit to provide with a cancel button. The rep then told me that there’s actually a way to do that. So I went ahead and did it. I still think it’s not cool.
Good at first, now not so much.
by GeoJ3 on 2018/10/07 10:23
I initially was all about Express VPN. In the beginning it worked as advertised. Two months later would drop unexpectedly and phishing spam seem to increase at alarming rate about that same time. Here lately it says I’m connected but apps or browsers report “timed out” or “no internet connection”. Tried different servers and that solves the problem short term only as the same issues creep back up, sometimes only after a day or two. I’ve had to uninstall the app on at least 3 occasions to get it working. It does what it advertises but only w/certain browsers. It does work w/all major streaming platforms, you might have to try a few servers to find one that it will work with but that’s to be expected. I got this app & subscription because I would not connect to a public WiFi/hotspot or even Barnes & Noble network for fear of my personal info being compromised, &, at the time our carrier did not have unlimited data. Connecting to a public hotspot is 50/50 that it’ll work smoothly, but I suspect that has more to do with the way the public hotspot is configured because on a private network this app works decent, when it works. Bear in mind nothing is fool proof. This app is certainly no exception.
The best so far!
by Bittersweet Symphony1 on 2020/06/22 07:40
I’ve been using ExpressVPN since 2015 and I am truly satisfied with their service. For one, data and information are secure. Two, it’s been working well here in China. VPN blockings are expected and sometimes they could take at least 3 days to get fixed, but they always get it done. I tried other providers cuz I wanted something cheaper, and they said they’d work even with the blockings. I found out they were all awful. Thirdly, downloading and installing are easy, except that you have to have the latest websites for download links for Windows. As long as there aren’t any blockings and Wifi signal is good, connection is fast and stable. I stream TV shows uninterrupted. Finally, awesome customer support. There was once where I felt I was being rushed and he/she was lazy and didn’t want to go through all the troubleshooting, though. But that was it. Overall, I’m satisfied and happy. I’ve recommended ExpressVPN to a dozen expats here, even without getting the free one-month subscription :)). Keep up the good work, ExpressVPN!
The recipe on how to ruin the fantastic product!
by u1y553s on 2020/06/11 23:43
I think the customer support will be able to explain or pass this to CEO or CPO. After being your customer for nearly 3/4 years, I decided to cancel my membership/subscription. I just cannot and will not finance companies, especially in tech, which cannot be extraordinary at customer service. If this is still not clear for the CEO, then it is time to reevaluate the strategy. The customers, especially the paying ones, might not be right and are difficult sometimes. I am not an exception, but you guys were accommodating and receptive, and then, COVID19 happened, and all the live chat and assistance happen to be inadequate. It is not the support team who should be evaluated by all means but the individual in the company who takes away from the customers the functionality to solving issues (live-chat), which your customer support team does well, as far as all my prior experiences. In another symbolic way: you cannot win a Ferrari race with a Mazda! I would have been very much happy if the customer support team was given the right tools to interact and support the customers like me! Stakeholders should feel personally responsible for what this product became. I just checked the rest of the reviews, and I believe this is just confirming my opinion.
Don’t Waste Your Time
by JoshL13 on 2019/06/18 21:51
Everything starts off fine, but after about a month the issues will start. At first I thought it was just my wife and operator error, but a month later I started to have more and more issues. So let’s begin.... do you love scrolling through your news feed or watching videos on Facebook? Not anymore after a joyous ~15min you’ll be forced to troubleshoot your connection as it drops and struggles to reconnect. When and if you get it working again, usually by manually disconnecting or switching locations Facebook will force you to begin anew as it refreshes your feed since you just got on the internet...again. You will get to spend quality time with customer service time and just when you think their advice worked... guess what... it didn’t. Lost connection, waiting, manually disconnecting, trying to reconnect, waiting, manually disconnecting, switching locations, more waiting, manually disconnecting, switching locations, and more waiting, deleting app, reinstalling app, more waiting, resetting settings to prescribed settings per customer service, trying to connect, more waiting, restarting your phone, more waiting, contacting customer service, new prescription settings, and finally a connection till you guessed it... tomorrow or sooner just to start again.
Do not use or waste your money
by kopper sun studio on 2020/04/26 09:21
This product is one of the worst I ever encountered. Continually disconnects. Continually logs you out. Good luck trying to get a password reset email, usually takes half a day. Keep in mind if you aren’t logged in and turned on you can’t use your device, 4K firestick, PC or iPhone. All don’t work for more than 30 minutes. Watching a show? Not for more than 30 minutes you won’t be. You’ll be disconnected. Which is awesome when playing a game and about to win and then you get knocked off due to this worthless app for zero reason. Then you have to reconnect all over again because your device locks up. Want to find your log in info or password? Nope. They won’t provide you that information. You have to wait on a slow to respond help desk. Then when they reply you have to go to a different website and then log in to see your help desk ticket but if you can’t get your password reset you can’t even look at it. Worthless junk. Save your money and headaches.
Good VPN... When it actually works
by ChopUTD on 2019/02/05 02:31
I’ve been using ExpressVPN for a few months now. When it’s connected and working properly it’s a pretty good service. Before the latest update I would occasionally have a connection drop, but it didn’t happen often enough to bother me. Since the update my iPhone is constantly disconnecting from the VPN servers. Doesn’t matter what server I connect to either. Sometimes when I unlock my phone it’ll have a hard time connecting back to the server and I’ll have to manually open the app and select a new one. Other times it’ll drop the connection while I’m using the internet. There is no warning for this. All of a sudden it just stops working and I have to disconnect and choose a new server. This happens at least 10x per day. My connection actually dropped while I was in the middle of typing this review. It’s incredibly frustrating. There’s also no kill switch in the app that I’m aware of so who knows if my info is being leaked. I understand every VPN service has connection issues from time to time but this is a constant thing. For the price of this service I expect much more out of it. I’ll be shopping around whenever my subscription expires.
The very best forSpeed, Security and Privacy!
by chuckepoo2 on 2018/12/28 00:06
The title pretty much says it all. Those are the three main reasons most people get a vpn in the first place. I’ve researched every vpn that I have been able to discover, personally had accounts with five other major vpn providers and talked to others about their experiences using this very important yet highly misunderstood service. It is amazing to me that most of us browse the internet with rose colored glasses, especially anyone under the age of 40 who grew up in the internet age. If you take one thing from this review it should be this: PEOPLE LIE. OK, maybe that is kinda harsh. How about this: people will say just about anything to sell a product. They often bend the truth. Just because you read it on the internet does NOT make it true. There are no internet police verifying the accuracy of ads and misrepresentations. I have found at least 10 vpn’s claiming to me the fastest,and at least as many to be the most secure or providing the highest levels of security. But dig a little and these claims are inevitably false. Only a few back up their words with actions. Express vpn more and better than any I have found. And no, I do not have shares in express vpn. In this day of internet theft, government snooping into our private lives as well as the need to keep up with high speed internet service, only one can claim to be the number one provider of all three - Express vpn!
A lot to be desired
by Beautiful Chengdu on 2020/10/25 05:16
Being a subscriber since August 2020 while traveling in Taiwan and China during this period of time. Using it while in Taiwan was no problem at all. Access was pretty smooth and successful anytime. However, within China, it was a totally different experience. The VPN version used on my devices is pretty up-to-date since I check constantly. Within China, connection is hardly ever successful the first try at all times and the process seems sluggish regardless of the VPN locations (Hong Kong, Japan, Singapore, and US, etc.) I tried. Even when connected, the connection didn’t seem to be stable and long lasting. I said so because I have a company-used VPN on my devices as well. So, when I get frustrated with Express VPN at home, I will take advantage of the company VPN. When I do so, I pretty much get connected right away. There is nothing proprietary about the company VPN because it is just an app downloaded from the Apple App Store except the company pays the subscription. I’m still giving Express VPN benefit of the doubt due to the good comments I read online. However, I can’t said my experiences match well with those good words and my patience is wearing thin.
Improved connectivity?
by ManifestAwareness on 2020/08/28 19:57
Not so much... so sorry I did this update! This is just par for the course with this service. Having an iPhone, it is important that I stay connected to receive timely messages. I’ve never had this experience in the year I’ve had this service. I actually set up a shortcut to bump my WiFi off and on to get reconnected, and I use that shortcut constantly because the app requires I hit the circled X to disconnect from the service to choose another location. That leaves my connection unsecured. And if I want to use a location not in the main list, I have to enable the All Locations option every. single. time., though I choose that option every. single. time. I mean, how hard is it to have a list of favorites at least? It seems to be designed for maximum aggravation. And I’ve also been through the “try this... try this... “ tech support theater. C’mon folks, how hard is it to create a better user experience? Staying connected more than three minutes and changing locations shouldn’t be this frustrating. What would this service be like if the providers actually cared about their customers’ experience? We can only wonder. #igiveup
Users in China
by nouozy on 2019/12/20 02:35
Without a doubt Express Vpn was magic for users in China back then. But I won’t recommend it or any other paid Vpn for users in China! This year has been horrible, it doesn’t connect even when it does it takes like forever to. You only get to use Singapore/Japan/Hk or USA LA 5. I don’t actually blame Express Vpn, because I tried using socks5 proxy and had the same issue. So it’s more of China censorship issue! I would have canceled my 1 year sub, just that my cousin in Japan is using it! Which by the way he is able to connect to all listed locations. It’s strange thou because now I am using the free Vpn and for some reason I easily connect but I don’t know why the paid Vpn doesn’t let me. Won’t say work on that because I know you guys are working on it due to the constants updat notifications I get on my phone, so I guess you guys should keep working on fixing the connection issue. For now I am stuck with the free vpns
Blocks All Internet Connection
by Andre0599 on 2020/01/05 07:10
Worked fine in the beginning then it began sparingly blocking most or all internet connection. I stumbled upon this by turning it off finally and miraculously everything working properly. Unfortunately I didn’t discover this until some months after having the app. Additionally, I discovered that some websites still know my location. I’m outside the U.S. I’ve tried going to a U.S. website to make a purchase and I was rerouted to its foreign counterpart. Very frustrating as Asian sizes are not the same as American sizes. So I’m going to have to delete and go back to my old VPN. Update: I discovered that not Express VPN is not the only VPN that that doesn’t totally hide your location. When trying to watch live sporting events with other VPNs, my my location was still discovered, so I added one star to the rating. Although I didn’t use their customer support, they responded to my review very quickly. They seem to really care about their product. There are just several more VPNs that are a lot less expensive.
Not for China
by GirlFinance27 on 2019/12/06 09:08
I’ve been here for almost a year and truly depend on VPN, as I’m a teacher who researchers a lot for classes. I gave 3 stars being generous. We are constantly needing to update VPN, but how to do this when your service isn’t working. I found that, yes, China’s blocking for events is partly to blame, however, a service that can’t break the blocks has to take at least 50% of the cause for disconnect. Say #1 VPN in China is a bit of stretch. I rarely watch my subscribed services in my home country and loose more money per month on paying for services. I continue to hope I can access. I feel ambivalent and if I return will probably seek out using another VPN service. Not being able to contact family is also extremely difficult when here. And yes, the “5G” service doesn’t exist outside 3 or 4 major cities so slow/poor WiFi gets a bit of blame , as well.
Overpriced and not so responsive
by cannedtofu on 2019/12/11 06:47
I’ve been a user for the past 2+years and most of the time the connection has been satisfactory (sometimes very slow). However for the past 6 months the connection has deteriorated. Sometimes the vpn is down for days and even weeks before the service is restored. I was forced to switch to other vpn and guess what, some of them are much better and charges much less... I’m literally paying 1/3 of the price and getting much better/faster connection...All I can make out of this is that I think the engineers have gotten lazy/non-responsive because of the established status of this branded app. Customer service have told me repetitively that they are “working hard around the clock to solve the issue” but nothing happens for days and weeks. I don’t understand why other vpns are working just fine while this one takes forever to solve. Maybe it’s because you guys aren’t “working hard enough”. So this is it for me, I will not renew my subscription after the current one and I encourage anyone using this to do the same.
Terrible Service in China
by The_Big_Spence on 2018/11/16 15:59
I’m not sure why the service is so bad the past couple of months. They sent out an email a while ago saying they were doing what they could to rectify the situation, but it was vague and nothing’s changed. People like me who depend on VPNs for day-to-day work and interaction with loved ones back home have been hung out to dry. I’ve spoken to many customers here who are looking for new service providers because they can’t cope. As I speak, I have the app running on my computer trying to connect to any servers available, and all are just pinwheeling over and over with no connections in sight. I had problems with them early in the year, and it took months before the issues were resolved. Then the summer was pretty much issue-free, and I was hoping they’d finally stepped up their service. I just want a world where I can connect to the uncensored, unpropagandized, unmonitored internet. Instead I just have hours of frustration daily with a product that used to be the industry standard.
Best in China
by An'zraeth on 2019/12/07 01:05
I’m tired of all the reviews bashing this service in China. It is currently illegal to have a vpn, and the government is working diligently to curtail vpn usage. And yet, with only a few exceptions, my connectivity is outstanding. The only time I can’t connect is when the government steps up its efforts to block ALL vpns, and then ExpressVPN works quickly to restore their connections. We have had other vpns, and none have worked for more than a few months. Express is the only one that has worked for the 6 years (and counting) that we have been here. They keep us updated when the service is blocked, post product updates quickly, and respond promptly when a real issue pops up. It can’t be easy keeping the lines open, especially right now, but my vpn works and works very well. I’ll definitely keep it once we rotate Stateside!
Extremely disappointed
by dStorke on 2020/01/26 16:10
I repeatedly cannot get connected despite WiFi and/or a good cellular connection. When I’ve asked for help I get a message saying they’d get back to me later because of an unusual amount of demand at the time. They did not get back to me for 1-3 days, after the fact, when I no longer was needing the help. Also, when I tried their suggestions, they made no difference. It’s over a mo. since I paid for my subscription, and bought through this Apple Store, so Express VPN turfed me over to Apple for a refund, and I went there and filled out their online form. They gave me an immediate online response saying I “was not eligible” for a refund. This is disappointing. It definitely has let me down on occasion failing me when I really needed it. UPDATE: I am having better luck connecting recently if I go off WiFi at some locations and use my cell phone network. I therefore revised the text of my feedback and have bumped up my rating from one to three stars.
WARNING: No mobile kill switch!
by mariomicale95 on 2018/09/07 16:13
I spent so many hours looking at reviews of the best VPN services and Express and Nord were always at the top of the list. I decided with this one because it seemed like the fastest. BUT when I downloaded the app I was informed by the support (very quick btw) that unlike their desktop apps, their mobile apps have no kill switch feature to block internet if you’re not connected to the VPN. I witnessed my device try and connect to the VPN lots of times but was unsuccessful, and I had no way of knowing this unless I wasn’t actually looking for the VPN icon that appears at the top of my phone. This feature is critical to anyone who never wants their privacy broken. I want a RELIABLE VPN that works all of the time on all of my devices. If my phone can still connect to WiFi and data for a while before the VPN connects and protects me, I’m still vulnerable for a brief time and that defeats the whole point of the VPN. Nord has this feature on their mobile devices and when I asked Express’s support about this, they said “We can also file this as a service request to our engineers and if we get enough similar requests for it, they can prioritize to have this feature fully functional on the future versions of the ExpressVPN app.” Why would you not automatically put this feature on the app to protect users? I guess we either have to wait before they implement it or have people request it to get this feature, but for me Nord looks better at the moment.
Works perfectly
by daddyrilo on 2019/02/21 09:11
I am doing this review unsolicited and not being compensated, this is a real honest review from a real person. I’m in the security business and regularly travel to Dubai, Oman, Pakistan, India, and Egypt. I had three different VPNs before I had express VPN and I discontinued them all after a few days into the trial period. One of those I canceled was NordVPN. With my previous VPNs, I would have trouble connecting in Dubai or Egypt, for example, so I would call customer support who would send me a list of instructions on what to do on my phone to get past the block that was being imposed by these countries. It was frustrating and time-consuming and often did not work. Listen, if I wanted to be a computer technician I would have gone to school for this. I simply want a VPN to work with no drama! Express VPN works!! You simply press the big button and it turns on and you don’t have to think about anything else. I have had this for six months and have not had a single problem in any country I visit with them trying to block my VPN. If you are tech savvy and want to change some settings or change your home city, Express VPN allows you to do this, but if you are like me and just want to press the button and have all the security you would ever want, this is the VPN!! -Dean
Worked ok.... for a minute
by Ranger_Rudy on 2019/02/22 01:33
When the service works, it works good. But when you are on a perfectly stable home WiFi system, and it either 1. Disconnects all the time, and doesn't tell you, or 2. Seems to "auto disconnect " after a period of maybe 20 minutes, and STILL doesn't tell you, claims your "connection unexpectedly dropped, reconnecting" (both a lie) it is more than infuriating. Since I updated the app to the latest version (as of 2/19) it has only gotten many times worse. I have contacted their tech support countless times, and it's like dealing with level 1 Comcast tech support "is it plugged in", you provide all the stuff they ask for, and they provide zero useful solutions. Lots of "I'm sorry" and "have you tried the most basic stuff you have already obviously tried like try connecting to a different location " I am quite displeased with the reliability of this system, and unless something greatly improves, I'm done after my subscription expires. There's gotta be a better alternative.
Won’t work from July
by Best of this kind on 2019/12/19 09:50
I renewed my annual subscription earlier this year, got to say the service was stable and user-friendly which seemed to worth the high price point, but not so much ever since this July, all the locations went down and despite all their “our engineers are working around the clocks” the issue has not been fixed after months, and I have only benefitted from my subscription for less than half a year, now it just won’t work no matter how, I wrote several mails to the customer service requesting for 50% refund or extending my subscription until they fix the issue, but CS will only offer me 1 free month or cancel my subscription from now ( didn’t mention about refund ). How would 1 free month help me while your service down? And what kind of compensation that is to cancel my subscription without refund? Like other users have commented, there are lots of other VPN services which offer a much better price with quality functionality, let’s not waste our money here now.
Great when it works...
by _james___ on 2018/12/29 20:50
Express VPN is great when it works, however, I find that more and more often it disconnects on me, especially on popular servers like NY, and Chicago, which is really frustrating because it cuts off your internet (a security feature) in the middle of usage. However, it doesn't tell you this, so it may look like you're connected to the internet when you're not. I know that the connection issues are not the apps fault, but it would do the developers good to put in a push notification whenever you get disconnected as you often can't tell until you open the app. If the app could also try another server in the same country after a certain time that'd be nice too (I.e. if you can't connect to NY after 5 seconds try another city in the US). In general I'm somewhat disappointed with the service, but I hope that the above suggestions help the developers make a better app with what they're given.
ExpressVPN
by joeblowjob22 on 2019/02/06 13:02
Cant begin to explain how happy of a recipient I am of this service and subscription. The VPN is fast on pretty much all locations with little to no reconnection hiccups. Amazing customer service with a response via email in no more than 2 hours for any enquiry ive made. For the simple interface, tutorials, quality customer service, high speeds, and strong encryption to go along with it i would highly recommend sparing any heartache from a free VPN and getting a ExpressVPN subscription and then downloading it on 3 of your favorite devices. Doing the month by month payment with 0% markdown versus the bundles for 6 and 12 months which offer a significant price cut for one payment of that alotted time. More than happy with that at just under 13 bucks a month, havent seen competition that even compares as far as I am concerned. 5 stars 🤙
Glad I have it and the price is right, but...
by just wanted Hulu to work... on 2020/06/30 19:06
It’s one of those things. The service and security it provides is great, but because we expect everything to work in real time every time, it’s super annoying that I commonly have to sign out and then sign back in on my phone to get WiFi. It’s like ALEXA, she’s great and if you’d told me 20 years ago that this assistant would be able to do all the stuff she’s capable of, but with the consistent misunderstandings, etc, I’d say it is still amazing. Unfortunately, it’s 2020 and I don’t want my internet service interrupted 3/10 times I try to log back on the phone. So I guess you get what you pay for, though I haven’t tried the more expensive VPN’s and don’t know if they have these same issues. Also, I never would have written this review if it wasn’t the 30th time it prompted me to do so. Ironically, because I had to disconnect the VPN and reconnect, again, for the previously stated issues...
Connection drops occasionally
by david.brown on 2019/10/25 09:43
I’ve now been using the service for almost a year regularly on my iPad, iPhone, and MacBook Pro. Overall, it is a good product. I have not decided whether to renew my subscription when it expires or try another service. ExpressVPN is very easy to use; however, it is pricey and allows only three devices per subscription. I have noticed as the newer versions of ExpressVPN have been released, there has been a increase in the number of drops. I’ve learned that whenever I have internet access issues to check ExpressVPN first – usually it has dropped the connection. Disconnecting and reconnecting fixes the issue 99% of the time; rarely, but it has happened, I’ve had to disconnect the session and leave it off to use the internet.
No longer up to China’s challenges
by Bored Keyboarder on 2020/10/25 03:02
I have used Express VPN for most of this year and after a good couple of months, it started failing regularly! While the consultants are knowledgeable, patient and usually helpful, I now feel they are being let down by the Express VPN system that can not sustain regular operations in China. Of course customers paying for access to internet websites become frustrated and fed up with having to CONSTANTLY change city locations, every 10 minutes sometimes, then find that another protocol is even less effective! Different service providers also produce the same disappointing results! The generic status page suggestions have become another way of waiting on the queue for yet another update that often takes days to arrive before again malfunctioning after another week or so. A disappointing experience that does not match the advertising/promotional material. Time to respect the customers’ needs and expectations.
Disappointed
by GrizzleGratz on 2019/11/05 16:26
I got Express VPN prior to my move to China from the USA in August 2019. Since coming to China, Express VPN has been so inconsistent, slow and most times flat out won’t connect. Even during my travels to Russia over the past few months, the same holds true. Then when Chinese cyber security got tighter at the end of September, it has been almost pointless to try and connect. Express VPN puts out updates to the app, has a China update webpage on their continued efforts to improve their VPN but it’s just more of the same. There was a 12 day period where my Express VPN wouldn’t connect AT ALL. There are times when I can be sitting next to another person with the same iPhone, on the same WiFi network with Both of us having Express VPN trying to connect to the same server and one us will connect while the other can’t, and even if one of us connects, the internet is slow and the vpn disconnects before too long. Very frustrating to have spent good money on a subpar product that frankly doesn’t do enough to improve its service.
Does it still work in China?
by Nakiboshi on 2018/10/30 05:52
I’m a long time user for this VPN service, started in 2016 and it’s been working wonders. I would recommend ExpressVPN to whomever come asking for a VPN that actually works in China. However, for the past week I’ve been experiencing difficulties connecting on both on my phone and laptop (iOS). Sometimes the APP itself would connect successfully but in reality nothing will load, now I can’t even get a successful connections. Tried updating the App and switching to different locations, all getting “the VPN server did not respond” error. What’s really frustrating is that the help websites won’t load without having connected to a VPN, and the message support option doesn’t work either, kept getting the “please try again” notice, probably for the same reason. So if I don’t have a connection, then I can’t get help, but if I can’t get help, my connection issue won’t get fixed. Chicken or Egg?
Clunky, Slows down my Computer
by kilz3 on 2020/10/12 17:48
I have never had issues with my Mac until I downloaded and used ExpressVPN. Now I’m lucky to have a day where there aren’t connection to the internet issues or slow internet speeds and apparently processing issues. It may be possible to reconfigure my whole computer to improve things but I just want it to work without having to call customer support to troubleshoot everything. I don’t want to worry about my computer acting like a PC all the time. When I paid for the one year subscription I didn’t imagine the service would cripple my computer and that I wouldn’t want to keep it but now I’m stuck having prepaid for the whole year. It’s not worth my time to call them and ask them for a refund since they will require me to troubleshoot everything before they consider offering a refund if they are disposed to do it at all. To me the service should just work and therefore I will simply stop using the service and get my computer back to full functionality.
Don’t suggest Express VPN
by Gen1984233 on 2020/05/30 16:59
First to be fair with Express, now is a difficult time with vpn in general in China. Express used to be fairly reliable (I’ve been in China for 6 years) but now the quality of the VPN is terrible and has been for at least the last 6 months (for the most part). Connection speeds are so bad it is generally unusable. Further, it would be good to hear from express about updates being worked on for the improvement. Express does post updates “sometimes” but they are often outdated and all during this time the vpn service is quite bad - and customers would like to know the most updated information about improvements and what’s being done and keep these statuses up-to date. For example the last status update was May 22nd and befoRe that was March 17th, while all during this time connections were often very bad or nonexistent. Today is terrible and has been, so I suggest you save your money and not subscribe with Express.
Express VPN
by cjoe970 on 2020/10/11 17:54
Very, very poor customer service and very unprofessional. Signed up for service and my internet provider does not recognize this service and in turn the 7 day trial that I tried repeatedly to through email and messages to have turned off and canceled has been repeatedly denied and my home security system has been down and also all my internet service has been interrupted and they refuse to drop 7 day trial and therefore inconvenience my family from our internet service and most importantly our security as it runs off of our internet that has been disrupted by this app! Stay away from this app and service! They have no compassion or consideration for nothing other than to push there product on you!!! Again , do your research and stay away from this app. Cannot talk to anyone in person and they act like they don’t understand the issues explained. Not sure if it’s an act or just blatantly being done to put our family any risk and inconvenience!! Never again! Just a warning!!
Misleading Marketing
by Seattle Storm on 2019/03/29 18:35
So I’ve been using this on my phone and tablet for a few months now overseas and it’s been great, not as many servers as other offers but they’ve been steady and strong. All in all, pinging good speeds any time of day or night. However I specifically purchased a year with Express VPN because on the picture and information it says, “supports all devices” and includes the MacBook logo. Firing up my MacBook today, it appears it is not in fact for all devices. Considering that is was the deterministic factor that made me choose Express over a competitor, I am now 100% to not go with them in the future; not being available across all platforms is acceptable, publishing falsified information is not. If you just need this for a phone, I suppose you could be happy with it but if you live in the 21st century and enjoy having all of your devices working in harmony - sort of the whole appeal of using Apple products - you will be sorely disappointed.
Outclass most others.
by hornetVet on 2019/03/09 09:50
Strict no log policy, despite they only collect how much data go through your traffic, alone side with aes 256 and rsa 4096 ensure the ultimaye privacy. In terms of speed, i subscribe to a 1Gbps up and down isp,the max i have while hook on VPN is 130Mbps up and 110 Mbps down: they do have a physical limit, yet still outclass any other in the industry, by much more. The above average price to me, unlike to others, is not a con. Extra cost are fully invested in extraordinary performance. If you wish to trade performance for cheaper price, and wish to share it with all your families, chose nord vpn. They are cheaper and slower, while the encryption, compatibility and support are as good. But if you prioritize performance, and have a smart router like asus ac3100, this will be a money well spent talk.
Deceptively difficult to cancel
by TheAlbinoPlatypus on 2020/05/10 14:48
As others have mentioned, it’s pretty hard to actually cancel your subscription to this service. Yesterday, I thought I canceled my subscription that was due to be charged in a few days. For some reason, this morning I went back and automatic renewal was still on. You have to click “Cancel Automatic Renewal” 3 separate times before they’ll let you cancel. If you’re like me, you might think the first time you clicked on it, you actually canceled your subscription because that’s literally what the button says, but if you don’t do it two more times, they just got you for another month you didn’t want. I liked this service, but I will never use it again because this tactic is disgusting. Now I know why I was unable to cancel it before now. This service took $20 from me by simply being clever enough to make it impossible to cancel without jumping through hoops with a poodle on your back while carrying the blood of a virgin and 7 unicorn hairs.
CHINA USERS
by MattpBarnes on 2019/10/24 16:27
I’m studying abroad in China for a year, and my university from the U.S. runs on a google platform. That being said, I need a reliable connection to non-Chinese servers. So far I have been in China for 3 months and Express has failed to work. I have contacted support multiple times, and they give me good feedback, however it still doesn’t help. If you are planning to go to China I would not recommend this app. I can’t speak for other countries as Express might work well in other areas, but in China it doesn’t hold up. I have spoken with students who also have Express and they agree that it doesn’t connect. I have found other VPNs that work perfectly, and at a fraction of the price, but I don’t want you to read this thinking it’s an ad for competing VPNs. If you plan on studying abroad in China or are traveling to China, I would consider waiting until arrival and ask around because everyone here uses a VPN (even the locals). That’s what I did once Express wet the bed and now I have a great connection.
Solid VPN
by DJ_Omaha80 on 2020/08/04 13:55
Having read numerous reviews of VPNs of all kinds and personally trying out many of these, none come close to matching the ease of use/setup, the ability to use across multiple platforms, or the speed and security of ExpressVPN. There are costlier and more complex setups out there that may be able to give you the security you need....a lot of these services are more for business/commercial use. My 4 star rating is because I still do experience occasional disconnects on my iOS devices, most notably cell phone where it can take 15 to 30 seconds for the VPN server to reconnect. I’ve noticed an improvement with app use, and as of now, Twitter is the only app that continues to give me issues on my iPhone, not iPad. These are minor issues for me and still think ExpressVPN is the best personal use VPN service available.
Nearly perfect
by Michael Arnone on 2020/02/15 04:50
The service is almost great, sad to leave a mid tier review. But nonetheless I have to be honest, It is extremely annoying that the VPN fails to connect so much. The moment I leave my phone locked for more than 2 minutes, the service always fails to connect once I unlock my device. I have to physically re-open the app each time and manually reconnect or else the service just puts my phone in this weird limbo state (iPhone XS). Even if I am still on LTE/Wi-FI, because it is attempting to reconnect most messages or apps will fail to load/send. The worst part is, when I open the app to manually reconnect it always says that it is “reconnecting” but it never does. I have to temporarily disable the VPN & reconnect manually. Fails each and every time. Once again, if it reconnected automatically I would have left a five star review. I tried to troubleshoot via tips on reddit/google and I could not find a tip to help with this. If this issue gets fixed, I will undoubtedly update this to five stars.
Best VPN I have tried.
by ksjsjsjshshsh on 2020/09/07 19:06
A notorious thing about VPN’s is they slow down your internet by heaps and it is kind of a trade off between privacy and slower internet. This VPN however is an exception, I have been using it for 3 days now and my internet hasn’t been affected at all, as a matter of fact in some scenarios it speeds up my internet by a few milliseconds of ping (don’t really know why,) but I just love it. Premium is the best VPN purchase your gonna get, I have been using it on iOS and my PC and it doesn’t even feel like I have a VPN, that’s how fast it is. If I could recommend get this one at all costs, you won’t regret it, and a big thanks to the company behind this VPN for giving us all an awesome private, fast internet experience.
The app was excellent.
by aliceese on 2020/04/03 03:45
But I had a problem. I just downloaded the App. And I took 1 month subscription. For 12 dollar something. Basically cant say that this app isn’t good. Actually it good and it is super fast and working very well. I love this VPN. Honestly I been using different VPN. But this is the VPN that changed my life. And the best part is the app is so easy. To use. I don’t have to go for May option to connect to a surve . One click. Boom. It’s done. And wanted to tell you guys about this. That I tried different surveys. But I couldn’t use my Netflix. I don’t know what’s happening. I’m not pretty happy with. But anyways I love this. App. If you guys are looking for a VPN. I highly recommend this app. I hope that you will help me to find a way to connect Netflix. If it dose be very happy about that. How you would give me reply.
Does not work
by tjdbxjwi on 2020/08/02 10:48
Hello, I would like to request for a refund. I am aware that it has been over 30 days since I purchased this account, but a fair and lawful transaction entails an exchange of money and service, and service I have not received. I paid $100 dollars for allegedly the best VPN and the service is mediocre at best. Forget about speed, I am lucky if express connects 1 out of 10 times I try. I often go days without being able to connect at all. And now there are only 2 servers that Chinese users can pick from, and again, neither of them work for me. Even if it connects sometimes, it drops within thirty minutes. My total connected hours since my subscription started probably does not exceed 2. I have tried everything that express support has instructed me to do, and still nothing is working. Since you fail to provide the service you promised when I made the purchase, I am afraid that I must respectfully ask for a refund.
Works in China Now
by youraworthlesscompany on 2020/02/26 03:46
I left the review below before the update came out. It seems to be working much better In China now. But I did notice that if you are have problems connecting, try opening a browser while it’s trying to connect and initiate data transfer, for some reason it seems to solve my connection problem. “I purchased this app because it stated that it worked in China. I was able to connect a few times but it always dropped, but now it does not connect at all. I sent a message to customer support but never received an answer, might be because I cannot get to my gmail because the app doesn’t work. The support site just tells you that they are having problems with China, and gives you a list of options to try that do not work.”
Doesn’t work where you need it
by HLstl on 2018/05/07 19:18
I downloaded ExpressVPN for my computer (MacBook Pro) and it simply does not work when confronted with any sort of traffic on a public router - which is exactly where you need it. In a coffee shop or airport, ExpressVPN isn’t reliable at all. I’ve tried it for over three years and it connects, but can’t deliver a webpage about 70 percent of the time when a public router is being used. It’s great at home when I’m the only person on the network, but I don’t need it then. Fortunately, I was given a refund. Tech support is friendly, but unable to fix this issue. If you’re using a VPN for protecting your connection in public spaces that have a handful of users or more on a shared network, try another solution. I thought that spending $99 a year would give better service. Honestly, it’s just a prettier interface than most of the competition. Ultimately, it’s a disappointment.
Great VPN
by wowthisnicknamestuffisbs on 2019/12/18 04:03
I’ve been using express VPN for a couple of years now. Generally speaking it’s one of the best VPNs, in my opinion. My biggest complaint with express is, if you do not go in and adjust your settings, it will hijack your whole system and prevent it from connecting to the Internet. That’s great if that’s what you want however if there’s any kind of glitch going on with EV (and it does happen) and the service cannot disconnect - you will lose your connection & may be stuck in no-mans land with no connection at all! If you are in the middle of working, a conference call, an online class, etc. then that is a huge nuisance and problem. Know that there can be glitches in using the VPN however overall, I would not operate on any device without it. It definitely works!
If you live in China, don’t waste money!
by Blahs lab on 2020/04/21 15:03
I’ve used ExpressVPN for over 2 years now, more or less for reasons that there are simply a lack of better VPN services available in what is undoubtedly one of the most censored countries in the world. In terms of ExpressVPN’s consistent connectivity or connectivity speed, your annual $100 could c certainly be better spent, because in the 2+ yrs that I’ve used their services, I’ve had nothing but problems. For starters, the VPN DRASTICALLY slows down your internet speed (and if you’re already living in China, you know how slow the internet is to begin with). Secondly, there have been week-long absences of viable connectivity, which have proven to be quite infuriating for someone who heavily depends on certain social media outlets to stay connected with family and friends back home (America). I strongly suggest that you find other means of privacy and access, unless you simply don’t mind wasting $100 of your hard-earned money.
Doesn’t work as advertised
by collegeboiii on 2019/09/08 07:08
User from China. I’ve been in China for almost a month now, and ExpressVPN has honestly been quite terrible to use. The VPN rarely works, and when it does, the connection is very fickle. It times out very quickly, and then I suddenly find myself without access again. Imagine going through your FB feed, or chatting with your friend on messenger, only to find—out of the blue—that the VPN connection has suddenly been lost. What makes this frustrating is not just the day to day inconsistencies, but the fact that this has been going on since the day I arrived in China. Of course, the VPN connection might have to do with the argument that China is a very restricted country and, hence, of course the connection would be inconsistent. BUT, the fact that my other VPN (which is free, mind you) has been working consistently and robustly says a lot. Please consider other options of yore going to be in China and am looking for a reliable VPN.
VPN Express! Great speed but no love for long time users!
by ChemicalSmileBlues on 2019/11/10 19:55
I have been using it for years now. The computer version stays on constantly but the iPhone a app version cuts off constantly. I can never afford the yearly setup because it costs too much but I would think that once a user has been using it for so many +years that they would be given some kind of break. Other than the price the speed and locations are the best you can get. I hear that over and over. I recommend this to people all the time...even my family members and you know how much I pay a month...$12 something. Come on now guys! I deserve at least a free month or something. So other than getting no love (I even recommend it to all my fb friends) I recommend this above all else
Rating Trends
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Current Version (8.3.8)
4.0
93,424 total
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ExpressVPN - #1 Trusted VPN
Description
ExpressVPN is a virtual private network engineered to protect your privacy and security. Go online safely and anonymously in just a few taps. 7-DAY FREE TRIAL Download it for free to try on all your devices. FAST VPN SERVER NETWORK Connect to 3,000+ VPN servers in 160 locations in 94 countries. Unlimited speed and bandwidth. SAFE AND ANONYMOUS TrustedServer technology and powerful encryption protect you from hackers and trackers. Secure your connection on public Wi-Fi hotspots. PROTECT YOUR PRIVACY Hide your IP address and location. Strict privacy policy: No activity logs, no connection logs. 24/7 CUSTOMER SERVICE Get help in seconds, not days. Ask us anything through live chat support or email. iOS APP FEATURES • Auto-reconnects if your VPN connection is interrupted • Widget: Check VPN status and connect/disconnect from the VPN • Encryption with UDP, TCP, IPsec, and IKEv2 protocols • Works with Wi-Fi, LTE/4G, 3G, and all mobile data carriers SUBSCRIPTION PLANS ExpressVPN offers 1-, 6-, and 12-month subscriptions. Subscriptions include access to ExpressVPN apps on every platform, which you can download and install on as many devices as you wish. Connect to our global network of VPN servers on up to five devices simultaneously. ITUNES TRIAL AND SUBSCRIPTION DETAILS If you subscribe via iTunes, your Apple ID account will be charged on the last day of your free trial. Your subscription will automatically renew at the end of each billing period unless you cancel it at least 24 hours before the expiry date. Manage or cancel your subscription in your App Store account settings. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. TERMS OF SERVICE https://www.expressvpn.com/tos PRIVACY POLICY https://www.expressvpn.com/privacy-policy
Disappointed with your VPN
by Saul82primo on 2020/10/27 05:30
I can’t see Amazon Prime movies! I though you had the best VPN service around. I guess apparently NOT!!!
Not working in China again
by QueenofAntarctica on 2020/10/27 02:01
Currently not working in China again. Please fix
Slow speed, cannot connect
by taljei on 2020/10/26 06:13
Cannot connnect, tried many times to connect and the speed is too slow to watch 144P YouTube videos in China. Now I buy ShadowsockR from WeChat ID: WXXUSA to watch YouTube, pretty fast, handling 8K YouTube and Netflix Hulu HBO max from multiple locations around the world, never get disconnected and slow speed.
VPN detected
by J03_LA on 2020/10/26 02:03
Issue lately with streaming services detecting VPN in use where they would previously work?? Having to constantly switch servers to watch different content. Frustrating
Best VPN
by Ravencr97 on 2020/10/25 22:34
B
One of the fastest VPN
by T-RL on 2020/10/25 20:15
I’ve been using ExpressVPN for a number of years now and have been very happy. Home and for traveling abroad. Speed is minimally compromised and they play nice with Netflix. Read their privacy and activity logging policies. It’s one of the most important things to review when selecting a VPN service. They are outside the 5 eyes. If you don’t know what that is, look it up.
Trash
by abowhq on 2020/10/25 18:07
Trash
Useless in China
by Mark_Rich007 on 2020/10/25 15:46
I can’t speak for users in other countries but for China it may be wise for the creators of this VPN to revise their charges because I personally have been using this service for more than a year now but for the past like three months I have only managed to successfully use the VPN for less than fifteen days in a full month so I think am not getting value for the money I pay for this service.
Great idea but it doesn’t work well
by PalmettoQuilter on 2020/10/25 13:57
I really wanted to like this and use it. It stops me from using the Sams club app when I am in the store. It makes my iPhone battery drain faster. I have it on my pc, too, and it doesn’t play together well with the Microsoft outlook. I really wanted a way to have more security on my devices.
It’s getting harder and harder to get connected successfully in China.
by 的经济地位 i 我 i 成交额金额将醋 on 2020/10/25 08:19
I’m an international student from China. Due to Chinese government’s policy, we can’t connect to certain foreign websites like google and YouTube in a straightforward way in China, so I bought this VPN to make sure I still have full access to certain foreign searching engine. I had this app for more than 3 years and using it every vacations when I went back to China. I’d like to say, this is still the best VPN I’ve ever had so far, however, I have no idea why it’s getting harder and harder to get this connected in China now. Sometimes you wait for minutes to get connected and eventually failed. They never had this kind of problem before, so I really hope they can do something to help users in China.
A lot to be desired
by Beautiful Chengdu on 2020/10/25 05:16
Being a subscriber since August 2020 while traveling in Taiwan and China during this period of time. Using it while in Taiwan was no problem at all. Access was pretty smooth and successful anytime. However, within China, it was a totally different experience. The VPN version used on my devices is pretty up-to-date since I check constantly. Within China, connection is hardly ever successful the first try at all times and the process seems sluggish regardless of the VPN locations (Hong Kong, Japan, Singapore, and US, etc.) I tried. Even when connected, the connection didn’t seem to be stable and long lasting. I said so because I have a company-used VPN on my devices as well. So, when I get frustrated with Express VPN at home, I will take advantage of the company VPN. When I do so, I pretty much get connected right away. There is nothing proprietary about the company VPN because it is just an app downloaded from the Apple App Store except the company pays the subscription. I’m still giving Express VPN benefit of the doubt due to the good comments I read online. However, I can’t said my experiences match well with those good words and my patience is wearing thin.
No longer up to China’s challenges
by Bored Keyboarder on 2020/10/25 03:02
I have used Express VPN for most of this year and after a good couple of months, it started failing regularly! While the consultants are knowledgeable, patient and usually helpful, I now feel they are being let down by the Express VPN system that can not sustain regular operations in China. Of course customers paying for access to internet websites become frustrated and fed up with having to CONSTANTLY change city locations, every 10 minutes sometimes, then find that another protocol is even less effective! Different service providers also produce the same disappointing results! The generic status page suggestions have become another way of waiting on the queue for yet another update that often takes days to arrive before again malfunctioning after another week or so. A disappointing experience that does not match the advertising/promotional material. Time to respect the customers’ needs and expectations.
Reliable, secure.
by erikftaylor on 2020/10/24 22:55
I love this VPN. You will too!
Sometimes causes connectivity problems...
by GB Fannie on 2020/10/24 16:38
That is all
Love it
by pazena on 2020/10/24 02:49
Works really well for a family
Hands down #1 VPN
by CW2020 Stamp it on 2020/10/22 21:37
I have traveled throughout many countries and ExpressVPN, is by far the best. Make sure you have the latest version as other country government IT personal revise their tunnels, but I can tell you ExpressVPN is on top of those issues. Normally VPN’s don’t work or have issues especially when political events are going on near your oversees lodging. Also, make sure any and all devices are loaded and and working before you travel, because typically you can’t download your apps and/ or programs while overseas
Review
by raylindg on 2020/10/22 14:58
Poor connections and frequent lost connections.
Sometimes works... sometimes not
by abdkeoonnz1432$& on 2020/10/22 14:32
Recently, I’ve been experiencing connection issues. Despite trying numerous servers all over the world. Nothing. Just spinning and spinning and spinning. The thing is, it’s random when and where it works or doesn’t work. The worse part is it cuts off my internet. How do I disable it?!? You can’t be cutting off my internet. That’s my livelihood. Now I’m stuck 20 minutes on some chat. Lloyd has already asked me 25 questions... and I remain no closer to a resolution.... frustrated!!!
I keep getting dropped
by DK Napa Valley on 2020/10/22 04:31
This is worse that Norton VPN, I cant keep a connection!
Best VPN ever👍💯
by Kimahrenee98 on 2020/10/20 15:37
💯💯💯
Payment Scam
by MagicWork on 2020/10/20 15:37
Be very careful with this company. They continue to take your money after you have canceled the subscription. 3 months after I cancelled the subscription, they decided to start taking a monthly payment again. For no reason, no apology. I am still waiting for them to refund. I am sure they will, but how many people get charged without noticing?
Connectivity Issues
by Kapandstem on 2020/10/19 14:54
I’m noticing slow downs and stoppage of my connections
Amazing
by ruge0326 on 2020/10/19 11:23
One of my favorite apps
Made my 4g data extremely slow when the trial ran out.
by Joeyssaladesr on 2020/10/19 05:06
Very strange all day today I could only search the web no music, videos, apps would load properly super strange.
Satisfied
by WOTO54 on 2020/10/19 01:35
I am very satisfied with Express VPN. I like how it’s presence is clear and how they allow complete user control in use and activation/deactivation options.
Mexico’s server doesn’t work
by AAHC on 2020/10/18 16:25
One of the main reasons I selected ExpressVPN from the many other choices was its availability of a server in Mexico so I could watch some shows in YouTube that are not available in the US. Since I subscribed (almost a month ago) I wasn’t able to connect so I spent some time with a representative but couldn’t do it and a service ticket was opened to fix the “minor” issue they had. A month later is still not resolved so I think it is more than a minor issue and more a service they can’t offer. After expressing my disappointment on this I got offered a few months for free, which really doesn’t solve my problem (I don’t want something for free but something that works) but at least they’re trying, and that’s the only reason for giving them 2 stars instead of 1. Other than that it works as expected. Forgot to add: I have found the Customer Service reps very responsive. I’m sure they are not the ones responsible for solving the problem but at least they are communicating (and apologizing) for it.
Does not work
by MattLi993 on 2020/10/18 06:58
I got this for the express purpose of using it in China, and it doesn’t work. What’s more, after contacting support, they did not get back to me. Switched to astril instead
Great, but drains battery
by Andy3416 on 2020/10/18 00:24
I've been using the service for a long time, and it's been excellent. My only issue is that the app uses up a lot of battery. On any given day, it's responsible for 30% of my phone's battery usage, sometimes even more than that.
Prevents other apps from working
by buttonneck on 2020/10/16 16:42
Tried contacting VPN but customer service was less than helpful
It works... but it is not correct US location
by b3nkt on 2020/10/15 20:37
The vpn that I found works with all kind of networks incl To watch ABC outside US. Speed slows down to about half up/down but so does all vpn But since arly 2020 the location is not working for US it all appears random when using live tv via Prime Video (amazon)
Do Not Ever click on It!
by Lanabysea on 2020/10/15 17:46
Express VPN is a nightmare! I clicked and downloaded it just to see how it is because it said that has a free trial and trusted!!! They hacked my info, and still are charging my bank account plus Apple Support doesn’t back this app up. So you are on your own for any refunds! Watch out for scammers like this!
Best vpn
by dnkn dounts on 2020/10/15 01:16
Very happy with this service. This is a 5 star vpn. I will tell family and friends how this vpn is the best out there.
Best
by soft405 on 2020/10/14 23:53
Nice VPN
Bugs
by キムギへン on 2020/10/14 23:10
I'm was about to use this VPN for my netflix account but it's not working.
Yeah, not free
by Bulvij on 2020/10/14 02:21
I hate when it doesn’t say that it’s not free
Positive review from China!
by Wally LS on 2020/10/13 03:34
I am a retarded (sorry, 'retired’!) California Civil Engineer, currently living in China. I have had your service here since last March, 2020, and have been very satisfied with it. I just noted a significant number of negative type reviews. Please ignore the vast majority of them! Your service has been of absolutely critical value to us here, for both me, and other folks I know here. Without your service, we are experiencing increasingly draconian limitations on what internet sites we can access, as a result of the quest by the communist government here, to control all incoming information, in an ever more totalitarian manner. In conclusion, I am very pleased with your service. Thank you very much. I do check each day to see if an 'update’ has been offered for us in China, and, of course, immediately accept such update. That is essential to stay current with your latest service offered to us to obviously help us cope with our circumstances here, and I strongly suspect that many of the 'negative' reviews are from angry users who are not simply keeping up with the latest updates.
Love this VPN!
by native son 72 on 2020/10/12 19:57
Live in China for two years always was able to work with the Internet.I was so amazed, even the Chinese government couldn’t seem to block my Google and YouTube.
Clunky, Slows down my Computer
by kilz3 on 2020/10/12 17:48
I have never had issues with my Mac until I downloaded and used ExpressVPN. Now I’m lucky to have a day where there aren’t connection to the internet issues or slow internet speeds and apparently processing issues. It may be possible to reconfigure my whole computer to improve things but I just want it to work without having to call customer support to troubleshoot everything. I don’t want to worry about my computer acting like a PC all the time. When I paid for the one year subscription I didn’t imagine the service would cripple my computer and that I wouldn’t want to keep it but now I’m stuck having prepaid for the whole year. It’s not worth my time to call them and ask them for a refund since they will require me to troubleshoot everything before they consider offering a refund if they are disposed to do it at all. To me the service should just work and therefore I will simply stop using the service and get my computer back to full functionality.
Express the experts
by InkabDerry on 2020/10/12 03:21
Express vpn is literally the best vpn on the internet and around the world.You might not get this.Just download it on the play store or get it on the AppStore and you’ll get to know what I’m talking about.
Widget/control center is gone, no dark mode
by zathras110 on 2020/10/12 02:43
Update removed widget - no longer able to add Dark mode is long overdue..are we going to have to wait YEARS for this??? To Developer Response: You keep saying you'll consider it.. Empty words. DO SOMETHING about it.
Express VPN
by cjoe970 on 2020/10/11 17:54
Very, very poor customer service and very unprofessional. Signed up for service and my internet provider does not recognize this service and in turn the 7 day trial that I tried repeatedly to through email and messages to have turned off and canceled has been repeatedly denied and my home security system has been down and also all my internet service has been interrupted and they refuse to drop 7 day trial and therefore inconvenience my family from our internet service and most importantly our security as it runs off of our internet that has been disrupted by this app! Stay away from this app and service! They have no compassion or consideration for nothing other than to push there product on you!!! Again , do your research and stay away from this app. Cannot talk to anyone in person and they act like they don’t understand the issues explained. Not sure if it’s an act or just blatantly being done to put our family any risk and inconvenience!! Never again! Just a warning!!
So annoying
by So bad service quality on 2020/10/11 17:53
It’s too slow and frequently disconnected. And too expensive.
Need more cities
by token 4897 on 2020/10/11 17:25
There’s no match for Cincinnati or Baltimore
Directions!
by ClevelandRocks41 on 2020/10/10 23:18
I’ve followed directions. Now it works well.
Horrible!!!
by Glock_45 on 2020/10/10 00:27
Every day this app stops me from being able to get texts because the vpn is unsecured or is not connected. I tried multiple times for it to connect and it wouldn’t. To many bugs. As soon as I removed the app my phone worked again. Not worth the hassle.
Works well with Apple, but not PC
by SanDiego19 on 2020/10/09 19:18
The ExpressVPN works well with my Apple devices, but not with my PC.
BBC four
by whoodledo on 2020/10/09 03:37
BBC four has not been available for months and every time I contact you I’m told the tech people are working on it.
Eh, it's ok.
by Jeph117 on 2020/10/08 19:04
It does have the "one click" vpn, and it seems to work. Some of their endpoints are really slow though. The ones I'm using are close to me as well, so latency shouldn't be an issue here. I feel like I'll wake up one day and my phones moving slow, so I gotta move to another endpoint and then it will start to work again.
Really reliable for users in China
by Jasonwei182 on 2020/10/08 08:06
I am located in China and have been using ExpressVPN for over three years , always been reliable and stable to surf webpages and watch YouTube , Netflix and even Disney+(only US locations) videos, though it is a bit expensive compared to other VPN providers , but I really think it has proved to be worth the money, while I have also bought Vypr and Nord VPN service, they can be unavailable in many cases in China. Express VPN is the Best choice for users in China!
Costs Money
by Goten489YT on 2020/10/08 05:26
I am legit Broke (I don’t wanna pay/I don’t have money) and I can’t find a way to bypass the free trial thing -_-
Issues connecting while on Mobile Data
by TheeNannigans on 2020/10/08 04:51
iPhone XS, T-Mobile. While on LTE basically just won’t work, been trying other solutions. Hopefully I can figure it out. Aside from that it’s great. Usually connected to Wi-Fi but I really need to figure out why it won’t work on mobile data. Set to UDP and other protocols. Tried different servers. Worked for 5 mins at one point. Won’t work now. Still would recommend as I mainly use it via Amazon Fire TV Stick
Drops connection Constantly
by Ice Hockey Religion on 2020/10/06 12:42
Loses connection all the time but you take my money without any problem. Can’t use it if you’re streaming on PRIME. Apple iPhone 8
Ma and Pa’s Plumbing
by ma and pas plumbing on 2020/10/06 10:56
Great software love it
Good VPN but missing key ios shortcuts feature
by Coreperformance on 2020/10/06 05:21
The ExpressVPN is fantastic but it still does not support ios Shortcuts for automation. I want to make a short cut to turn on VPN in the process of opening a US only radio station on Apple Music but that is not possible
Connection
by ShootingStar1965 on 2020/10/06 01:35
Would never stay connected
Useless
by Pghpiper on 2020/10/05 20:22
App says it has expired but impossible to update subscription.
Waste of time DONT DOWNLOAD
by ashleetralalaa on 2020/10/05 18:50
It’s horrible you can’t even continue with out putting your card info in!!!
Kill switch?
by Awesome cool sweet game player on 2020/10/04 18:40
Is “Kill Switch” not supported on IOS or something?
The worst vpn ever
by MuhabPlayz on 2020/10/04 08:23
When I first downloaded it, it was for money I got very upset with that
Used to be five stars
by a.foulke5270 on 2020/10/04 05:25
First let me preface this by saying this is strictly about the performance on my phone, my other devices are five stars easy. Over the past two or three months ExpressVPN’s performance has slowly been declining, I might be running an older iPhone but that doesn’t explain the sudden decline in performance. I frequently test my internet speeds and have found that ExpressVPN is generally cutting my speeds in half when testing on my phone. To further add insult to injury the iOS app is a very high drain on my battery. I can literally not do anything on my phone after disconnecting from the charger and within a few hours it will have helped drained 40-60% of my battery. For instance my last full charge was 11:40 am yesterday it is now 01:17 am. ExpressVPN has used 23% of my battery. That is 10 hours, 42 minutes of use. 10 hours, 41 minutes of that was it running in the background. So in summary if you want to run the risk of your WiFi speeds I your phone to be cut and half and your battery usage to be reduced by nearly 25%, absolutely use ExpressVPN. Otherwise maybe look elsewhere for a premium VPN service on your phone. And again ExpressVPN on iPadOS, Windows 10, and Android all work great, it’s just on iOS that is a problem.
Fair Price & F-A-S-T!!!
by Bart McF on 2020/10/04 00:22
I have reviewed many VPNs. I personally side-by-side tested the speed of ExpressVPN, NordVPN, and ProtonMail VPN. ExpressVPN is by far the fastest!!
Balls and strikes
by caterpillarfire on 2020/10/03 17:30
Great idea but I can’t get on everything that I try to like amazon and here at the living spaces WiFi network.
Muy mal servicio al cliente
by JorgeRCalle on 2020/10/03 16:07
Lo compre por que dice que tiene IP de Colómbia y es mentira. Inicialmente si funciono, pero llevo meses pidiendo información y el servicio es el PEOR. Y la IP de Colómbia sólo me conecta a Brasil... yo necesito Colómbia y NO Brasil. No recomiendo esta App por el mal servicio. Si la iban a cancelar en Colómbia, deberían ser responsables y reembolsar o por lo menos responder los mensajes que uno escribe.
Impossible de l’utiliser hors connexion wifi
by Photofan2011 on 2020/10/03 14:28
J’ai acheté un abonnement express VPN et ça fonctionne très bien avec une connexion wifi. Cependant, ça ne fonctionne pas avec le réseau cellulaire. Ça bloque tous les applications et je suis obligée de déconnecter de ExpressVPN pour que je puisse utiliser les applications, ce qui rend ExpressVPN inutile hors de la maison. Le technicien a Apple m’a indiqué que c’est un problème avec le développement de l’application ExpressVPN et que je ne suis pas la seule pers qui a ce problème.
Simple to use, private, safe, and best of all FAST
by Sir Fleme on 2020/10/03 02:48
Express VPN is honestly the best VPN ive ever used. Its fast, secure, private and more and will certainly benefit YOU to get it. For one it is incredibly fast, I could barely even notice any slow downs and it just ran well. Second its private, I read through the entire privacy policy and in it, it didnt say it used tracking cookies, nor kept logs, plus it isnt based in the US so thats good. And third, its simple too use for beginners, not much to say there. Overall if you want a great VPN get this one, you won’t regret it even though the price may be steep. :)
One complaint only
by 无夜之明 on 2020/10/02 22:18
It often takes multiple attempts to connect successfully.
I cannot trust this VPN to provide constant protection.
by jhscha on 2020/10/02 18:36
There should never, ever be a time when I open the Control Center only to see the VPN symbol missing. How long have I been unprotected? Hours? Days? THAT IS NOT OKAY. Unfortunately, I have had this happen a number of times when testing this app. I really wanted it to work.
drop it like it’s hot
by yeet master806 on 2020/10/02 13:02
drops all the time and has a super slow connection
Not working!
by junk2!! on 2020/10/02 07:37
Set it up my iPad to watch USA movies but get blocked still? It’s useless!
Easy to use
by Main Source on 2020/09/30 17:21
Great software for even the tech adverse. Bullet-proof and friendly, I love it.
USED to be good, horrible now.
by Thurston Howell IV on 2020/09/30 14:28
Service declining as advertising increases. Formerly had decent customer service-now canned responses and no follow-up. Slow speed, frequent disconnects, and unreliable service.
It was 5 stars until this week.
by Geekn_4_ipod on 2020/09/30 04:48
What’s with the monitoring message that I can’t say no to? Why won’t my content load? What are you doing??? What did you change? Been using EVPN for 3 years! Never had a problem other than occasional sluggishness. Today was a nightmare. I turned it on while traveling and it won’t load anything. I HAD to accept that monitoring message or I couldn’t use it. Bad! It will be 5 stars when it’s fixed. If not, I’ll take even more stars away. You’re in time out. 😂
Works great but takes up a lot of the internet
by Ehab aziz on 2020/09/30 02:22
It works great but it took up a lot of the internet
Not yet optimized for IOS 14.
by bacandido on 2020/09/29 14:05
The app is not yet optimized for IOS 14. Since 2 weeks ago, I’m no longer able to connect to all available VPN protocols using my mobile data, but only via Wi-Fi. I tried another VPN app, to make sure that the problem is not with my mobile provider, and it worked normally. I contacted ExpressVPN customer service twice, and after all attempts to solve this issue, the only solution given was to wait for the app to be updated. ExpressVPN is no longer my favorite VPN. I’ll not renew my subscription when my 1 year subscription is finished as I believe that ExpressVPN has to take faster action to solve these kinds of issues.
Review
by J77Law on 2020/09/29 11:38
All I can say is WOW 💪🏿
Poor product
by tommy lickr on 2020/09/29 01:28
I purchased this Vpn as it came highly recommend. I have had nothing but trouble. I have been locked from the internet and it placed it’s software on my MacBook and I cannot completely delete it. I took the refund!
Slow to connect
by elmpops on 2020/09/28 18:29
I have it loaded on the Linksys 1900AC and it will not work on iPhone or iPad unless connected on each device also. Will check for other VPN that better on the router to cover all devices
Subscription error
by onahlastica on 2020/09/28 10:22
I need my subscription back , the 7days trials is done but I can’t use my 6months subscription after the free trials why ? 🙄🙄🙄🙄
No Internet Connection
by Dbgrhgyg on 2020/09/28 07:01
Seemed like a great service at first and I previously have heard great things about Express VPN. I originally had a subscription through Express VPN and cancelled because I just couldn’t get online while being connected to their servers. A few days ago, I was offered a free trial to see if I would be interested in coming back. I gave it a shot because I got a new phone and thought maybe that was the original issue. Almost instantly after downloading and connecting to Express VPN servers, I lost service once again. I’m sorry but this is a service I will not be paying for. I honestly don’t have any interest in even finishing out my free trial.
App is awful
by Jessdama on 2020/09/27 19:30
It doesn’t allow you to set up other devises as advertised in the App Store. When I try to do this in-app it does not work but it does provide the option. This is clearly a bait and switch! I would like to use this VPN on other devices because it is what I paid for. Total sham!
Viewing
by userstay2017 on 2020/09/27 19:09
This does not work. You still can not circumvent location to view content out of area. Poor!
Awesome...could use stability improvements.
by The Connundrum on 2020/09/27 17:34
This is awesome...but sometimes the Internet will disconnect even though the VPN remains connected. Once this is fixed I will be able to leave this on all the time. Thanks!
if u live in china ,do not buy it ,
by idonthave name on 2020/09/27 08:50
always block in china ,speed slow
Easy to use
by Chad Cottingham on 2020/09/27 01:54
Pretty easy to use the only thing o don’t like is the inability to add to any device
So far so good
by trdpofcvd on 2020/09/26 20:39
Three months into the service. So far so good. Only drawback is that I can’t download my mail with it on.
Updates are downgrades
by Zak33486 on 2020/09/26 11:31
I’m in China... the app works. I realize that Chinese market is difficult. When the app gets blocked, it usually comes back online in a relatively acceptable time. The only problem is that each time the app is updated, there are less and less servers to choose from. Less servers + more users = no connections or extremely slow speeds. Don’t think your going to be watching videos or Netflix..... unless you like watching videos at 3 AM. During the day, it’s so slow. During peak hours, horrible. Can’t watch a news clip. Sometimes it doesn’t load a regular website. It’s gotten really bad since Hong Kong users have downloaded the app due to the new laws.... Too many users, the servers are so slow. Also, The recent update has bugs.... requires to disconnect and reconnect. please improve server quality and speed.
VPN
by farmerchuck1936 on 2020/09/26 03:36
Can’t access many websites because they are either blocking the vpn location (Seattle) or the websites think I am a bot...
A great easy to control app..
by MIKEJLUPO on 2020/09/26 01:09
It pretty much sets its self up..Ease of use a big winner.. And trusted by many..
Dramatically Kills Speed
by CloudRebel on 2020/09/25 13:34
I am new to VPN. This knocks my 350MBps down to 50-70 MBps on hard wired PC and knocks my WiFi devices speed down by 75%. ON the cellular side, I have a shared data plan. Using ExpressVPN uses up data more quickly. Apparently speed issues are to be expected with a VPN. I am seeing reviews of other VPN providers on YouTube that provide better controls to get your speed closer to what you are paying for from your ISP while using a VPN. UPDATE: Support for ExpressVPN is very good. However it seems I would have to upgrade my devices to the newest possible in order to not see my speed drop so much. At least, on the PC app, I can pick and choose what apps use and don’t use the VPN.
Doesn’t work on the app I use
by 💋Kat Loves U💋 on 2020/09/23 19:00
I already pay $8.00 for a PIA VPN but I can’t use it all the time on some of the apps I like to use so since I got a new iPad decided to to try this one since it cost more with the hopes it would work better but it doesn’t
Desktop updating laborious
by nickname-sg on 2020/09/23 18:43
Prefer that the app was updated automatically, especially given the number of updates pushed out. I absolutely appreciate the thorough number of updates as the product itself improves, but I would find the product more friendly if I had an option to enable automatic updates. The product app on my phone updates seamlessly in the background, would love if this experience could be replicated on my desktops. If you have a family, updating each desktop is rather painful. Apart from this issue, I love the product.
Not stable
by WeedyBird73 on 2020/09/23 14:22
It cuts in and out, allowing time for breaches, and other attacks. Not stable enough to protect privacy. Probably won’t renew.
Don’t bother with it
by Auntie Beebs bestie on 2020/09/23 11:41
It stopped working on the BBC in mid August and can’t be fixed apparently. Tech knows but the Beeb has outsmarted all the vpn companies. Very sad because I really loved ExpressVPN
trade off is big
by prifesssional on 2020/09/22 06:31
Still trying to figure out if the privacy afforded by this app is worth the SIGNIFICANT slowdown in delivery of texts, etc. it causes.
Please add more servers for China users.
by Amitabha. on 2020/09/22 03:21
The speed is so slow due to limited servers available for China users.
It works
by XandWacky on 2020/09/21 21:50
Pretty much the title. It does what you expect: encrypts your data and unlocks region-locked content. Best VPN really
Makes your phone in useable
by Awesomeness1771 on 2020/09/21 13:32
I’ve had so many problems with this vpn since I started using it on the computer it seems to work fine however we thought my wife’s phone was broken but it was just the vpn not allowing her to use any sort of internet most recently it was not letting my phone use internet from my personal home WiFi. I’ll see what other vpns are out there and if they work better with mobile devices
Excelente
by Zinsk on 2020/09/20 22:46
Es el mejor vpn es algo costoso pero vale la pena
Issue with iPhone battery life
by Tinsel Teeth on 2020/09/20 15:38
I love this app but recently switched to norton because it was draining my iPhone battery.
The Perfect VPN
by smulite on 2020/02/04 00:06
Researching the many VPN services that are available can be a painstaking process, and with so many options to consider, it can leave you unsure of which VPN service will work best for your specific wants and needs... A private network service should be able to function properly and provide the service that it advertises without causing any headaches, and yet that’s not always what you get with some of the available VPN services... I’ve used numerous VPN services over the years, and the majority of those were disappointing... Finally I ended up switching to ExpressVPN for both home and business network security and it has worked flawlessly for me without even the slightest hiccup... With ExpressVPN you get a virtual private network service that will function as advertised to keep your network and personal information safe without causing any confusion or frustrations... The interface is simple and intuitive making it very easy to use... ExpressVPN provides extremely reliable service that will keep you and your personal information safe... If you need network security for home or business, ExpressVPN simply has you covered... ExpressVPN is the perfect all around VPN service for your network security needs.
Positive review from China!
by Wally LS on 2020/10/13 03:34
I am a retarded (sorry, 'retired’!) California Civil Engineer, currently living in China. I have had your service here since last March, 2020, and have been very satisfied with it. I just noted a significant number of negative type reviews. Please ignore the vast majority of them! Your service has been of absolutely critical value to us here, for both me, and other folks I know here. Without your service, we are experiencing increasingly draconian limitations on what internet sites we can access, as a result of the quest by the communist government here, to control all incoming information, in an ever more totalitarian manner. In conclusion, I am very pleased with your service. Thank you very much. I do check each day to see if an 'update’ has been offered for us in China, and, of course, immediately accept such update. That is essential to stay current with your latest service offered to us to obviously help us cope with our circumstances here, and I strongly suspect that many of the 'negative' reviews are from angry users who are not simply keeping up with the latest updates.
Maybe it works better outside of China?
by N//A.. on 2020/02/21 05:19
I have been in China for around 1 1/2 years, and up until the last down time, I continued to use it and defend it while my coworkers tried to push me to use another vpn service. Well the last time the firewalls and blocks were updated in China, express vpn was completely down. I had no idea what I was going to do since this was during the corona virus and I used this to keep in touch with family and used it for emails and some work things. It took about 1 full day until I was trying other services, almost all others didn’t allow their services in China or said they were connected but I couldn’t use them except for browsing online and doing basic functions. Then I stumbled across another vpn service and decided to try it. Wow it worked! I could video chat with blocked apps, I could much more easily browse online especially pages with pictures, and I could watch videos with high quality and had less trouble than with using express. (Added bonus is that is almost 1/3 of the yearly price). Maybe it will change in the future and that service will be shut down, but for now I’m going to stop using ExpressVPN and take advantage of this amazing other vpn provider. I left 2 stars because maybe ExpressVPN works better when the user isn’t in China. I won’t know since I’ll be staying here for the foreseeable future.
You can only cancel subscription via chat on the website.
by Amosel on 2020/01/13 15:56
That’s definitely a fishy tactic to keep users around. All in all I have been satisfied. But I am using this review as a way to 1. Notify you of it. Because I am sure it will not be something most people appreciate. 2. Hopefully let Apple know of it, because there are many users like me who started using this service by downloading the app from the App Store and then converted to credit card subscription so they can use it on their Mac as well. Here’s the whole story: I started using this service with the iOS subscription. I then needed it on my Mac so I move to a CC subscription. Now I wanted to cancel it I went to the site. I search ‘cancel’ in the help section and there it was written that ‘Customer paying with credit card or Paypal will not see manage settings if they have already turned off automatic renewal. For further assistance please contact the express vpn support team via live chat. On the chat with the support person they I said I wanted to cancel my subscription. The rep told me ‘Thanks please bear with me for 2-3 minutes while I quickly review your accounts ‘ the immediately followed with asking why I was to leave the service. I replied that I find it a fishy tactic bit to provide with a cancel button. The rep then told me that there’s actually a way to do that. So I went ahead and did it. I still think it’s not cool.
Good at first, now not so much.
by GeoJ3 on 2018/10/07 10:23
I initially was all about Express VPN. In the beginning it worked as advertised. Two months later would drop unexpectedly and phishing spam seem to increase at alarming rate about that same time. Here lately it says I’m connected but apps or browsers report “timed out” or “no internet connection”. Tried different servers and that solves the problem short term only as the same issues creep back up, sometimes only after a day or two. I’ve had to uninstall the app on at least 3 occasions to get it working. It does what it advertises but only w/certain browsers. It does work w/all major streaming platforms, you might have to try a few servers to find one that it will work with but that’s to be expected. I got this app & subscription because I would not connect to a public WiFi/hotspot or even Barnes & Noble network for fear of my personal info being compromised, &, at the time our carrier did not have unlimited data. Connecting to a public hotspot is 50/50 that it’ll work smoothly, but I suspect that has more to do with the way the public hotspot is configured because on a private network this app works decent, when it works. Bear in mind nothing is fool proof. This app is certainly no exception.
The best so far!
by Bittersweet Symphony1 on 2020/06/22 07:40
I’ve been using ExpressVPN since 2015 and I am truly satisfied with their service. For one, data and information are secure. Two, it’s been working well here in China. VPN blockings are expected and sometimes they could take at least 3 days to get fixed, but they always get it done. I tried other providers cuz I wanted something cheaper, and they said they’d work even with the blockings. I found out they were all awful. Thirdly, downloading and installing are easy, except that you have to have the latest websites for download links for Windows. As long as there aren’t any blockings and Wifi signal is good, connection is fast and stable. I stream TV shows uninterrupted. Finally, awesome customer support. There was once where I felt I was being rushed and he/she was lazy and didn’t want to go through all the troubleshooting, though. But that was it. Overall, I’m satisfied and happy. I’ve recommended ExpressVPN to a dozen expats here, even without getting the free one-month subscription :)). Keep up the good work, ExpressVPN!
The recipe on how to ruin the fantastic product!
by u1y553s on 2020/06/11 23:43
I think the customer support will be able to explain or pass this to CEO or CPO. After being your customer for nearly 3/4 years, I decided to cancel my membership/subscription. I just cannot and will not finance companies, especially in tech, which cannot be extraordinary at customer service. If this is still not clear for the CEO, then it is time to reevaluate the strategy. The customers, especially the paying ones, might not be right and are difficult sometimes. I am not an exception, but you guys were accommodating and receptive, and then, COVID19 happened, and all the live chat and assistance happen to be inadequate. It is not the support team who should be evaluated by all means but the individual in the company who takes away from the customers the functionality to solving issues (live-chat), which your customer support team does well, as far as all my prior experiences. In another symbolic way: you cannot win a Ferrari race with a Mazda! I would have been very much happy if the customer support team was given the right tools to interact and support the customers like me! Stakeholders should feel personally responsible for what this product became. I just checked the rest of the reviews, and I believe this is just confirming my opinion.
Don’t Waste Your Time
by JoshL13 on 2019/06/18 21:51
Everything starts off fine, but after about a month the issues will start. At first I thought it was just my wife and operator error, but a month later I started to have more and more issues. So let’s begin.... do you love scrolling through your news feed or watching videos on Facebook? Not anymore after a joyous ~15min you’ll be forced to troubleshoot your connection as it drops and struggles to reconnect. When and if you get it working again, usually by manually disconnecting or switching locations Facebook will force you to begin anew as it refreshes your feed since you just got on the internet...again. You will get to spend quality time with customer service time and just when you think their advice worked... guess what... it didn’t. Lost connection, waiting, manually disconnecting, trying to reconnect, waiting, manually disconnecting, switching locations, more waiting, manually disconnecting, switching locations, and more waiting, deleting app, reinstalling app, more waiting, resetting settings to prescribed settings per customer service, trying to connect, more waiting, restarting your phone, more waiting, contacting customer service, new prescription settings, and finally a connection till you guessed it... tomorrow or sooner just to start again.
Do not use or waste your money
by kopper sun studio on 2020/04/26 09:21
This product is one of the worst I ever encountered. Continually disconnects. Continually logs you out. Good luck trying to get a password reset email, usually takes half a day. Keep in mind if you aren’t logged in and turned on you can’t use your device, 4K firestick, PC or iPhone. All don’t work for more than 30 minutes. Watching a show? Not for more than 30 minutes you won’t be. You’ll be disconnected. Which is awesome when playing a game and about to win and then you get knocked off due to this worthless app for zero reason. Then you have to reconnect all over again because your device locks up. Want to find your log in info or password? Nope. They won’t provide you that information. You have to wait on a slow to respond help desk. Then when they reply you have to go to a different website and then log in to see your help desk ticket but if you can’t get your password reset you can’t even look at it. Worthless junk. Save your money and headaches.
Good VPN... When it actually works
by ChopUTD on 2019/02/05 02:31
I’ve been using ExpressVPN for a few months now. When it’s connected and working properly it’s a pretty good service. Before the latest update I would occasionally have a connection drop, but it didn’t happen often enough to bother me. Since the update my iPhone is constantly disconnecting from the VPN servers. Doesn’t matter what server I connect to either. Sometimes when I unlock my phone it’ll have a hard time connecting back to the server and I’ll have to manually open the app and select a new one. Other times it’ll drop the connection while I’m using the internet. There is no warning for this. All of a sudden it just stops working and I have to disconnect and choose a new server. This happens at least 10x per day. My connection actually dropped while I was in the middle of typing this review. It’s incredibly frustrating. There’s also no kill switch in the app that I’m aware of so who knows if my info is being leaked. I understand every VPN service has connection issues from time to time but this is a constant thing. For the price of this service I expect much more out of it. I’ll be shopping around whenever my subscription expires.
The very best forSpeed, Security and Privacy!
by chuckepoo2 on 2018/12/28 00:06
The title pretty much says it all. Those are the three main reasons most people get a vpn in the first place. I’ve researched every vpn that I have been able to discover, personally had accounts with five other major vpn providers and talked to others about their experiences using this very important yet highly misunderstood service. It is amazing to me that most of us browse the internet with rose colored glasses, especially anyone under the age of 40 who grew up in the internet age. If you take one thing from this review it should be this: PEOPLE LIE. OK, maybe that is kinda harsh. How about this: people will say just about anything to sell a product. They often bend the truth. Just because you read it on the internet does NOT make it true. There are no internet police verifying the accuracy of ads and misrepresentations. I have found at least 10 vpn’s claiming to me the fastest,and at least as many to be the most secure or providing the highest levels of security. But dig a little and these claims are inevitably false. Only a few back up their words with actions. Express vpn more and better than any I have found. And no, I do not have shares in express vpn. In this day of internet theft, government snooping into our private lives as well as the need to keep up with high speed internet service, only one can claim to be the number one provider of all three - Express vpn!
A lot to be desired
by Beautiful Chengdu on 2020/10/25 05:16
Being a subscriber since August 2020 while traveling in Taiwan and China during this period of time. Using it while in Taiwan was no problem at all. Access was pretty smooth and successful anytime. However, within China, it was a totally different experience. The VPN version used on my devices is pretty up-to-date since I check constantly. Within China, connection is hardly ever successful the first try at all times and the process seems sluggish regardless of the VPN locations (Hong Kong, Japan, Singapore, and US, etc.) I tried. Even when connected, the connection didn’t seem to be stable and long lasting. I said so because I have a company-used VPN on my devices as well. So, when I get frustrated with Express VPN at home, I will take advantage of the company VPN. When I do so, I pretty much get connected right away. There is nothing proprietary about the company VPN because it is just an app downloaded from the Apple App Store except the company pays the subscription. I’m still giving Express VPN benefit of the doubt due to the good comments I read online. However, I can’t said my experiences match well with those good words and my patience is wearing thin.
Improved connectivity?
by ManifestAwareness on 2020/08/28 19:57
Not so much... so sorry I did this update! This is just par for the course with this service. Having an iPhone, it is important that I stay connected to receive timely messages. I’ve never had this experience in the year I’ve had this service. I actually set up a shortcut to bump my WiFi off and on to get reconnected, and I use that shortcut constantly because the app requires I hit the circled X to disconnect from the service to choose another location. That leaves my connection unsecured. And if I want to use a location not in the main list, I have to enable the All Locations option every. single. time., though I choose that option every. single. time. I mean, how hard is it to have a list of favorites at least? It seems to be designed for maximum aggravation. And I’ve also been through the “try this... try this... “ tech support theater. C’mon folks, how hard is it to create a better user experience? Staying connected more than three minutes and changing locations shouldn’t be this frustrating. What would this service be like if the providers actually cared about their customers’ experience? We can only wonder. #igiveup
Users in China
by nouozy on 2019/12/20 02:35
Without a doubt Express Vpn was magic for users in China back then. But I won’t recommend it or any other paid Vpn for users in China! This year has been horrible, it doesn’t connect even when it does it takes like forever to. You only get to use Singapore/Japan/Hk or USA LA 5. I don’t actually blame Express Vpn, because I tried using socks5 proxy and had the same issue. So it’s more of China censorship issue! I would have canceled my 1 year sub, just that my cousin in Japan is using it! Which by the way he is able to connect to all listed locations. It’s strange thou because now I am using the free Vpn and for some reason I easily connect but I don’t know why the paid Vpn doesn’t let me. Won’t say work on that because I know you guys are working on it due to the constants updat notifications I get on my phone, so I guess you guys should keep working on fixing the connection issue. For now I am stuck with the free vpns
Blocks All Internet Connection
by Andre0599 on 2020/01/05 07:10
Worked fine in the beginning then it began sparingly blocking most or all internet connection. I stumbled upon this by turning it off finally and miraculously everything working properly. Unfortunately I didn’t discover this until some months after having the app. Additionally, I discovered that some websites still know my location. I’m outside the U.S. I’ve tried going to a U.S. website to make a purchase and I was rerouted to its foreign counterpart. Very frustrating as Asian sizes are not the same as American sizes. So I’m going to have to delete and go back to my old VPN. Update: I discovered that not Express VPN is not the only VPN that that doesn’t totally hide your location. When trying to watch live sporting events with other VPNs, my my location was still discovered, so I added one star to the rating. Although I didn’t use their customer support, they responded to my review very quickly. They seem to really care about their product. There are just several more VPNs that are a lot less expensive.
Not for China
by GirlFinance27 on 2019/12/06 09:08
I’ve been here for almost a year and truly depend on VPN, as I’m a teacher who researchers a lot for classes. I gave 3 stars being generous. We are constantly needing to update VPN, but how to do this when your service isn’t working. I found that, yes, China’s blocking for events is partly to blame, however, a service that can’t break the blocks has to take at least 50% of the cause for disconnect. Say #1 VPN in China is a bit of stretch. I rarely watch my subscribed services in my home country and loose more money per month on paying for services. I continue to hope I can access. I feel ambivalent and if I return will probably seek out using another VPN service. Not being able to contact family is also extremely difficult when here. And yes, the “5G” service doesn’t exist outside 3 or 4 major cities so slow/poor WiFi gets a bit of blame , as well.
Overpriced and not so responsive
by cannedtofu on 2019/12/11 06:47
I’ve been a user for the past 2+years and most of the time the connection has been satisfactory (sometimes very slow). However for the past 6 months the connection has deteriorated. Sometimes the vpn is down for days and even weeks before the service is restored. I was forced to switch to other vpn and guess what, some of them are much better and charges much less... I’m literally paying 1/3 of the price and getting much better/faster connection...All I can make out of this is that I think the engineers have gotten lazy/non-responsive because of the established status of this branded app. Customer service have told me repetitively that they are “working hard around the clock to solve the issue” but nothing happens for days and weeks. I don’t understand why other vpns are working just fine while this one takes forever to solve. Maybe it’s because you guys aren’t “working hard enough”. So this is it for me, I will not renew my subscription after the current one and I encourage anyone using this to do the same.
Terrible Service in China
by The_Big_Spence on 2018/11/16 15:59
I’m not sure why the service is so bad the past couple of months. They sent out an email a while ago saying they were doing what they could to rectify the situation, but it was vague and nothing’s changed. People like me who depend on VPNs for day-to-day work and interaction with loved ones back home have been hung out to dry. I’ve spoken to many customers here who are looking for new service providers because they can’t cope. As I speak, I have the app running on my computer trying to connect to any servers available, and all are just pinwheeling over and over with no connections in sight. I had problems with them early in the year, and it took months before the issues were resolved. Then the summer was pretty much issue-free, and I was hoping they’d finally stepped up their service. I just want a world where I can connect to the uncensored, unpropagandized, unmonitored internet. Instead I just have hours of frustration daily with a product that used to be the industry standard.
Best in China
by An'zraeth on 2019/12/07 01:05
I’m tired of all the reviews bashing this service in China. It is currently illegal to have a vpn, and the government is working diligently to curtail vpn usage. And yet, with only a few exceptions, my connectivity is outstanding. The only time I can’t connect is when the government steps up its efforts to block ALL vpns, and then ExpressVPN works quickly to restore their connections. We have had other vpns, and none have worked for more than a few months. Express is the only one that has worked for the 6 years (and counting) that we have been here. They keep us updated when the service is blocked, post product updates quickly, and respond promptly when a real issue pops up. It can’t be easy keeping the lines open, especially right now, but my vpn works and works very well. I’ll definitely keep it once we rotate Stateside!
Extremely disappointed
by dStorke on 2020/01/26 16:10
I repeatedly cannot get connected despite WiFi and/or a good cellular connection. When I’ve asked for help I get a message saying they’d get back to me later because of an unusual amount of demand at the time. They did not get back to me for 1-3 days, after the fact, when I no longer was needing the help. Also, when I tried their suggestions, they made no difference. It’s over a mo. since I paid for my subscription, and bought through this Apple Store, so Express VPN turfed me over to Apple for a refund, and I went there and filled out their online form. They gave me an immediate online response saying I “was not eligible” for a refund. This is disappointing. It definitely has let me down on occasion failing me when I really needed it. UPDATE: I am having better luck connecting recently if I go off WiFi at some locations and use my cell phone network. I therefore revised the text of my feedback and have bumped up my rating from one to three stars.
WARNING: No mobile kill switch!
by mariomicale95 on 2018/09/07 16:13
I spent so many hours looking at reviews of the best VPN services and Express and Nord were always at the top of the list. I decided with this one because it seemed like the fastest. BUT when I downloaded the app I was informed by the support (very quick btw) that unlike their desktop apps, their mobile apps have no kill switch feature to block internet if you’re not connected to the VPN. I witnessed my device try and connect to the VPN lots of times but was unsuccessful, and I had no way of knowing this unless I wasn’t actually looking for the VPN icon that appears at the top of my phone. This feature is critical to anyone who never wants their privacy broken. I want a RELIABLE VPN that works all of the time on all of my devices. If my phone can still connect to WiFi and data for a while before the VPN connects and protects me, I’m still vulnerable for a brief time and that defeats the whole point of the VPN. Nord has this feature on their mobile devices and when I asked Express’s support about this, they said “We can also file this as a service request to our engineers and if we get enough similar requests for it, they can prioritize to have this feature fully functional on the future versions of the ExpressVPN app.” Why would you not automatically put this feature on the app to protect users? I guess we either have to wait before they implement it or have people request it to get this feature, but for me Nord looks better at the moment.
Works perfectly
by daddyrilo on 2019/02/21 09:11
I am doing this review unsolicited and not being compensated, this is a real honest review from a real person. I’m in the security business and regularly travel to Dubai, Oman, Pakistan, India, and Egypt. I had three different VPNs before I had express VPN and I discontinued them all after a few days into the trial period. One of those I canceled was NordVPN. With my previous VPNs, I would have trouble connecting in Dubai or Egypt, for example, so I would call customer support who would send me a list of instructions on what to do on my phone to get past the block that was being imposed by these countries. It was frustrating and time-consuming and often did not work. Listen, if I wanted to be a computer technician I would have gone to school for this. I simply want a VPN to work with no drama! Express VPN works!! You simply press the big button and it turns on and you don’t have to think about anything else. I have had this for six months and have not had a single problem in any country I visit with them trying to block my VPN. If you are tech savvy and want to change some settings or change your home city, Express VPN allows you to do this, but if you are like me and just want to press the button and have all the security you would ever want, this is the VPN!! -Dean
Worked ok.... for a minute
by Ranger_Rudy on 2019/02/22 01:33
When the service works, it works good. But when you are on a perfectly stable home WiFi system, and it either 1. Disconnects all the time, and doesn't tell you, or 2. Seems to "auto disconnect " after a period of maybe 20 minutes, and STILL doesn't tell you, claims your "connection unexpectedly dropped, reconnecting" (both a lie) it is more than infuriating. Since I updated the app to the latest version (as of 2/19) it has only gotten many times worse. I have contacted their tech support countless times, and it's like dealing with level 1 Comcast tech support "is it plugged in", you provide all the stuff they ask for, and they provide zero useful solutions. Lots of "I'm sorry" and "have you tried the most basic stuff you have already obviously tried like try connecting to a different location " I am quite displeased with the reliability of this system, and unless something greatly improves, I'm done after my subscription expires. There's gotta be a better alternative.
Won’t work from July
by Best of this kind on 2019/12/19 09:50
I renewed my annual subscription earlier this year, got to say the service was stable and user-friendly which seemed to worth the high price point, but not so much ever since this July, all the locations went down and despite all their “our engineers are working around the clocks” the issue has not been fixed after months, and I have only benefitted from my subscription for less than half a year, now it just won’t work no matter how, I wrote several mails to the customer service requesting for 50% refund or extending my subscription until they fix the issue, but CS will only offer me 1 free month or cancel my subscription from now ( didn’t mention about refund ). How would 1 free month help me while your service down? And what kind of compensation that is to cancel my subscription without refund? Like other users have commented, there are lots of other VPN services which offer a much better price with quality functionality, let’s not waste our money here now.
Great when it works...
by _james___ on 2018/12/29 20:50
Express VPN is great when it works, however, I find that more and more often it disconnects on me, especially on popular servers like NY, and Chicago, which is really frustrating because it cuts off your internet (a security feature) in the middle of usage. However, it doesn't tell you this, so it may look like you're connected to the internet when you're not. I know that the connection issues are not the apps fault, but it would do the developers good to put in a push notification whenever you get disconnected as you often can't tell until you open the app. If the app could also try another server in the same country after a certain time that'd be nice too (I.e. if you can't connect to NY after 5 seconds try another city in the US). In general I'm somewhat disappointed with the service, but I hope that the above suggestions help the developers make a better app with what they're given.
ExpressVPN
by joeblowjob22 on 2019/02/06 13:02
Cant begin to explain how happy of a recipient I am of this service and subscription. The VPN is fast on pretty much all locations with little to no reconnection hiccups. Amazing customer service with a response via email in no more than 2 hours for any enquiry ive made. For the simple interface, tutorials, quality customer service, high speeds, and strong encryption to go along with it i would highly recommend sparing any heartache from a free VPN and getting a ExpressVPN subscription and then downloading it on 3 of your favorite devices. Doing the month by month payment with 0% markdown versus the bundles for 6 and 12 months which offer a significant price cut for one payment of that alotted time. More than happy with that at just under 13 bucks a month, havent seen competition that even compares as far as I am concerned. 5 stars 🤙
Glad I have it and the price is right, but...
by just wanted Hulu to work... on 2020/06/30 19:06
It’s one of those things. The service and security it provides is great, but because we expect everything to work in real time every time, it’s super annoying that I commonly have to sign out and then sign back in on my phone to get WiFi. It’s like ALEXA, she’s great and if you’d told me 20 years ago that this assistant would be able to do all the stuff she’s capable of, but with the consistent misunderstandings, etc, I’d say it is still amazing. Unfortunately, it’s 2020 and I don’t want my internet service interrupted 3/10 times I try to log back on the phone. So I guess you get what you pay for, though I haven’t tried the more expensive VPN’s and don’t know if they have these same issues. Also, I never would have written this review if it wasn’t the 30th time it prompted me to do so. Ironically, because I had to disconnect the VPN and reconnect, again, for the previously stated issues...
Connection drops occasionally
by david.brown on 2019/10/25 09:43
I’ve now been using the service for almost a year regularly on my iPad, iPhone, and MacBook Pro. Overall, it is a good product. I have not decided whether to renew my subscription when it expires or try another service. ExpressVPN is very easy to use; however, it is pricey and allows only three devices per subscription. I have noticed as the newer versions of ExpressVPN have been released, there has been a increase in the number of drops. I’ve learned that whenever I have internet access issues to check ExpressVPN first – usually it has dropped the connection. Disconnecting and reconnecting fixes the issue 99% of the time; rarely, but it has happened, I’ve had to disconnect the session and leave it off to use the internet.
No longer up to China’s challenges
by Bored Keyboarder on 2020/10/25 03:02
I have used Express VPN for most of this year and after a good couple of months, it started failing regularly! While the consultants are knowledgeable, patient and usually helpful, I now feel they are being let down by the Express VPN system that can not sustain regular operations in China. Of course customers paying for access to internet websites become frustrated and fed up with having to CONSTANTLY change city locations, every 10 minutes sometimes, then find that another protocol is even less effective! Different service providers also produce the same disappointing results! The generic status page suggestions have become another way of waiting on the queue for yet another update that often takes days to arrive before again malfunctioning after another week or so. A disappointing experience that does not match the advertising/promotional material. Time to respect the customers’ needs and expectations.
Disappointed
by GrizzleGratz on 2019/11/05 16:26
I got Express VPN prior to my move to China from the USA in August 2019. Since coming to China, Express VPN has been so inconsistent, slow and most times flat out won’t connect. Even during my travels to Russia over the past few months, the same holds true. Then when Chinese cyber security got tighter at the end of September, it has been almost pointless to try and connect. Express VPN puts out updates to the app, has a China update webpage on their continued efforts to improve their VPN but it’s just more of the same. There was a 12 day period where my Express VPN wouldn’t connect AT ALL. There are times when I can be sitting next to another person with the same iPhone, on the same WiFi network with Both of us having Express VPN trying to connect to the same server and one us will connect while the other can’t, and even if one of us connects, the internet is slow and the vpn disconnects before too long. Very frustrating to have spent good money on a subpar product that frankly doesn’t do enough to improve its service.
Does it still work in China?
by Nakiboshi on 2018/10/30 05:52
I’m a long time user for this VPN service, started in 2016 and it’s been working wonders. I would recommend ExpressVPN to whomever come asking for a VPN that actually works in China. However, for the past week I’ve been experiencing difficulties connecting on both on my phone and laptop (iOS). Sometimes the APP itself would connect successfully but in reality nothing will load, now I can’t even get a successful connections. Tried updating the App and switching to different locations, all getting “the VPN server did not respond” error. What’s really frustrating is that the help websites won’t load without having connected to a VPN, and the message support option doesn’t work either, kept getting the “please try again” notice, probably for the same reason. So if I don’t have a connection, then I can’t get help, but if I can’t get help, my connection issue won’t get fixed. Chicken or Egg?
Clunky, Slows down my Computer
by kilz3 on 2020/10/12 17:48
I have never had issues with my Mac until I downloaded and used ExpressVPN. Now I’m lucky to have a day where there aren’t connection to the internet issues or slow internet speeds and apparently processing issues. It may be possible to reconfigure my whole computer to improve things but I just want it to work without having to call customer support to troubleshoot everything. I don’t want to worry about my computer acting like a PC all the time. When I paid for the one year subscription I didn’t imagine the service would cripple my computer and that I wouldn’t want to keep it but now I’m stuck having prepaid for the whole year. It’s not worth my time to call them and ask them for a refund since they will require me to troubleshoot everything before they consider offering a refund if they are disposed to do it at all. To me the service should just work and therefore I will simply stop using the service and get my computer back to full functionality.
Don’t suggest Express VPN
by Gen1984233 on 2020/05/30 16:59
First to be fair with Express, now is a difficult time with vpn in general in China. Express used to be fairly reliable (I’ve been in China for 6 years) but now the quality of the VPN is terrible and has been for at least the last 6 months (for the most part). Connection speeds are so bad it is generally unusable. Further, it would be good to hear from express about updates being worked on for the improvement. Express does post updates “sometimes” but they are often outdated and all during this time the vpn service is quite bad - and customers would like to know the most updated information about improvements and what’s being done and keep these statuses up-to date. For example the last status update was May 22nd and befoRe that was March 17th, while all during this time connections were often very bad or nonexistent. Today is terrible and has been, so I suggest you save your money and not subscribe with Express.
Express VPN
by cjoe970 on 2020/10/11 17:54
Very, very poor customer service and very unprofessional. Signed up for service and my internet provider does not recognize this service and in turn the 7 day trial that I tried repeatedly to through email and messages to have turned off and canceled has been repeatedly denied and my home security system has been down and also all my internet service has been interrupted and they refuse to drop 7 day trial and therefore inconvenience my family from our internet service and most importantly our security as it runs off of our internet that has been disrupted by this app! Stay away from this app and service! They have no compassion or consideration for nothing other than to push there product on you!!! Again , do your research and stay away from this app. Cannot talk to anyone in person and they act like they don’t understand the issues explained. Not sure if it’s an act or just blatantly being done to put our family any risk and inconvenience!! Never again! Just a warning!!
Misleading Marketing
by Seattle Storm on 2019/03/29 18:35
So I’ve been using this on my phone and tablet for a few months now overseas and it’s been great, not as many servers as other offers but they’ve been steady and strong. All in all, pinging good speeds any time of day or night. However I specifically purchased a year with Express VPN because on the picture and information it says, “supports all devices” and includes the MacBook logo. Firing up my MacBook today, it appears it is not in fact for all devices. Considering that is was the deterministic factor that made me choose Express over a competitor, I am now 100% to not go with them in the future; not being available across all platforms is acceptable, publishing falsified information is not. If you just need this for a phone, I suppose you could be happy with it but if you live in the 21st century and enjoy having all of your devices working in harmony - sort of the whole appeal of using Apple products - you will be sorely disappointed.
Outclass most others.
by hornetVet on 2019/03/09 09:50
Strict no log policy, despite they only collect how much data go through your traffic, alone side with aes 256 and rsa 4096 ensure the ultimaye privacy. In terms of speed, i subscribe to a 1Gbps up and down isp,the max i have while hook on VPN is 130Mbps up and 110 Mbps down: they do have a physical limit, yet still outclass any other in the industry, by much more. The above average price to me, unlike to others, is not a con. Extra cost are fully invested in extraordinary performance. If you wish to trade performance for cheaper price, and wish to share it with all your families, chose nord vpn. They are cheaper and slower, while the encryption, compatibility and support are as good. But if you prioritize performance, and have a smart router like asus ac3100, this will be a money well spent talk.
Deceptively difficult to cancel
by TheAlbinoPlatypus on 2020/05/10 14:48
As others have mentioned, it’s pretty hard to actually cancel your subscription to this service. Yesterday, I thought I canceled my subscription that was due to be charged in a few days. For some reason, this morning I went back and automatic renewal was still on. You have to click “Cancel Automatic Renewal” 3 separate times before they’ll let you cancel. If you’re like me, you might think the first time you clicked on it, you actually canceled your subscription because that’s literally what the button says, but if you don’t do it two more times, they just got you for another month you didn’t want. I liked this service, but I will never use it again because this tactic is disgusting. Now I know why I was unable to cancel it before now. This service took $20 from me by simply being clever enough to make it impossible to cancel without jumping through hoops with a poodle on your back while carrying the blood of a virgin and 7 unicorn hairs.
CHINA USERS
by MattpBarnes on 2019/10/24 16:27
I’m studying abroad in China for a year, and my university from the U.S. runs on a google platform. That being said, I need a reliable connection to non-Chinese servers. So far I have been in China for 3 months and Express has failed to work. I have contacted support multiple times, and they give me good feedback, however it still doesn’t help. If you are planning to go to China I would not recommend this app. I can’t speak for other countries as Express might work well in other areas, but in China it doesn’t hold up. I have spoken with students who also have Express and they agree that it doesn’t connect. I have found other VPNs that work perfectly, and at a fraction of the price, but I don’t want you to read this thinking it’s an ad for competing VPNs. If you plan on studying abroad in China or are traveling to China, I would consider waiting until arrival and ask around because everyone here uses a VPN (even the locals). That’s what I did once Express wet the bed and now I have a great connection.
Solid VPN
by DJ_Omaha80 on 2020/08/04 13:55
Having read numerous reviews of VPNs of all kinds and personally trying out many of these, none come close to matching the ease of use/setup, the ability to use across multiple platforms, or the speed and security of ExpressVPN. There are costlier and more complex setups out there that may be able to give you the security you need....a lot of these services are more for business/commercial use. My 4 star rating is because I still do experience occasional disconnects on my iOS devices, most notably cell phone where it can take 15 to 30 seconds for the VPN server to reconnect. I’ve noticed an improvement with app use, and as of now, Twitter is the only app that continues to give me issues on my iPhone, not iPad. These are minor issues for me and still think ExpressVPN is the best personal use VPN service available.
Nearly perfect
by Michael Arnone on 2020/02/15 04:50
The service is almost great, sad to leave a mid tier review. But nonetheless I have to be honest, It is extremely annoying that the VPN fails to connect so much. The moment I leave my phone locked for more than 2 minutes, the service always fails to connect once I unlock my device. I have to physically re-open the app each time and manually reconnect or else the service just puts my phone in this weird limbo state (iPhone XS). Even if I am still on LTE/Wi-FI, because it is attempting to reconnect most messages or apps will fail to load/send. The worst part is, when I open the app to manually reconnect it always says that it is “reconnecting” but it never does. I have to temporarily disable the VPN & reconnect manually. Fails each and every time. Once again, if it reconnected automatically I would have left a five star review. I tried to troubleshoot via tips on reddit/google and I could not find a tip to help with this. If this issue gets fixed, I will undoubtedly update this to five stars.
Best VPN I have tried.
by ksjsjsjshshsh on 2020/09/07 19:06
A notorious thing about VPN’s is they slow down your internet by heaps and it is kind of a trade off between privacy and slower internet. This VPN however is an exception, I have been using it for 3 days now and my internet hasn’t been affected at all, as a matter of fact in some scenarios it speeds up my internet by a few milliseconds of ping (don’t really know why,) but I just love it. Premium is the best VPN purchase your gonna get, I have been using it on iOS and my PC and it doesn’t even feel like I have a VPN, that’s how fast it is. If I could recommend get this one at all costs, you won’t regret it, and a big thanks to the company behind this VPN for giving us all an awesome private, fast internet experience.
The app was excellent.
by aliceese on 2020/04/03 03:45
But I had a problem. I just downloaded the App. And I took 1 month subscription. For 12 dollar something. Basically cant say that this app isn’t good. Actually it good and it is super fast and working very well. I love this VPN. Honestly I been using different VPN. But this is the VPN that changed my life. And the best part is the app is so easy. To use. I don’t have to go for May option to connect to a surve . One click. Boom. It’s done. And wanted to tell you guys about this. That I tried different surveys. But I couldn’t use my Netflix. I don’t know what’s happening. I’m not pretty happy with. But anyways I love this. App. If you guys are looking for a VPN. I highly recommend this app. I hope that you will help me to find a way to connect Netflix. If it dose be very happy about that. How you would give me reply.
Does not work
by tjdbxjwi on 2020/08/02 10:48
Hello, I would like to request for a refund. I am aware that it has been over 30 days since I purchased this account, but a fair and lawful transaction entails an exchange of money and service, and service I have not received. I paid $100 dollars for allegedly the best VPN and the service is mediocre at best. Forget about speed, I am lucky if express connects 1 out of 10 times I try. I often go days without being able to connect at all. And now there are only 2 servers that Chinese users can pick from, and again, neither of them work for me. Even if it connects sometimes, it drops within thirty minutes. My total connected hours since my subscription started probably does not exceed 2. I have tried everything that express support has instructed me to do, and still nothing is working. Since you fail to provide the service you promised when I made the purchase, I am afraid that I must respectfully ask for a refund.
Works in China Now
by youraworthlesscompany on 2020/02/26 03:46
I left the review below before the update came out. It seems to be working much better In China now. But I did notice that if you are have problems connecting, try opening a browser while it’s trying to connect and initiate data transfer, for some reason it seems to solve my connection problem. “I purchased this app because it stated that it worked in China. I was able to connect a few times but it always dropped, but now it does not connect at all. I sent a message to customer support but never received an answer, might be because I cannot get to my gmail because the app doesn’t work. The support site just tells you that they are having problems with China, and gives you a list of options to try that do not work.”
Doesn’t work where you need it
by HLstl on 2018/05/07 19:18
I downloaded ExpressVPN for my computer (MacBook Pro) and it simply does not work when confronted with any sort of traffic on a public router - which is exactly where you need it. In a coffee shop or airport, ExpressVPN isn’t reliable at all. I’ve tried it for over three years and it connects, but can’t deliver a webpage about 70 percent of the time when a public router is being used. It’s great at home when I’m the only person on the network, but I don’t need it then. Fortunately, I was given a refund. Tech support is friendly, but unable to fix this issue. If you’re using a VPN for protecting your connection in public spaces that have a handful of users or more on a shared network, try another solution. I thought that spending $99 a year would give better service. Honestly, it’s just a prettier interface than most of the competition. Ultimately, it’s a disappointment.
Great VPN
by wowthisnicknamestuffisbs on 2019/12/18 04:03
I’ve been using express VPN for a couple of years now. Generally speaking it’s one of the best VPNs, in my opinion. My biggest complaint with express is, if you do not go in and adjust your settings, it will hijack your whole system and prevent it from connecting to the Internet. That’s great if that’s what you want however if there’s any kind of glitch going on with EV (and it does happen) and the service cannot disconnect - you will lose your connection & may be stuck in no-mans land with no connection at all! If you are in the middle of working, a conference call, an online class, etc. then that is a huge nuisance and problem. Know that there can be glitches in using the VPN however overall, I would not operate on any device without it. It definitely works!
If you live in China, don’t waste money!
by Blahs lab on 2020/04/21 15:03
I’ve used ExpressVPN for over 2 years now, more or less for reasons that there are simply a lack of better VPN services available in what is undoubtedly one of the most censored countries in the world. In terms of ExpressVPN’s consistent connectivity or connectivity speed, your annual $100 could c certainly be better spent, because in the 2+ yrs that I’ve used their services, I’ve had nothing but problems. For starters, the VPN DRASTICALLY slows down your internet speed (and if you’re already living in China, you know how slow the internet is to begin with). Secondly, there have been week-long absences of viable connectivity, which have proven to be quite infuriating for someone who heavily depends on certain social media outlets to stay connected with family and friends back home (America). I strongly suggest that you find other means of privacy and access, unless you simply don’t mind wasting $100 of your hard-earned money.
Doesn’t work as advertised
by collegeboiii on 2019/09/08 07:08
User from China. I’ve been in China for almost a month now, and ExpressVPN has honestly been quite terrible to use. The VPN rarely works, and when it does, the connection is very fickle. It times out very quickly, and then I suddenly find myself without access again. Imagine going through your FB feed, or chatting with your friend on messenger, only to find—out of the blue—that the VPN connection has suddenly been lost. What makes this frustrating is not just the day to day inconsistencies, but the fact that this has been going on since the day I arrived in China. Of course, the VPN connection might have to do with the argument that China is a very restricted country and, hence, of course the connection would be inconsistent. BUT, the fact that my other VPN (which is free, mind you) has been working consistently and robustly says a lot. Please consider other options of yore going to be in China and am looking for a reliable VPN.
VPN Express! Great speed but no love for long time users!
by ChemicalSmileBlues on 2019/11/10 19:55
I have been using it for years now. The computer version stays on constantly but the iPhone a app version cuts off constantly. I can never afford the yearly setup because it costs too much but I would think that once a user has been using it for so many +years that they would be given some kind of break. Other than the price the speed and locations are the best you can get. I hear that over and over. I recommend this to people all the time...even my family members and you know how much I pay a month...$12 something. Come on now guys! I deserve at least a free month or something. So other than getting no love (I even recommend it to all my fb friends) I recommend this above all else
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All Versions
4.0
96,170 total
 5
76,708
 4
10,145
 3
3,519
 2
1,802
 1
3,996
Current Version (8.3.8)
4.0
93,424 total
 5
74,901
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9,778
 3
3,346
 2
1,668
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3,731
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