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App name
Omio: Book train, bus & flight
Description
Omio: Plan, book, love the journey Our pioneering and practical booking platform helps travellers worldwide explore Europe, the United States and Canada. With Omio, customers can compare trains, buses, flights and ferries in one simple search. Choosing Omio means saving time and money while loving the journey you’re on. -Our trip planner always helps you find the best ticket for your trip. Compare and book travel tickets in 35 countries (and counting!). Join the mobile travel revolution today—more than 27 million monthly users have magical experiences with the Omio travel app, with 22 million app downloads to date. Explore different ways to travel - Endless possibilities: Countless ways to find meaningful new journeys. - Skip the line: Waiting to buy paper tickets are a thing of the past. - Book on the go: On-the-go booking so you can spend more time loving your trip! - Safety first: We're dedicated to ensuring your journey is as safe and comfortable as possible—from mobile tickets to travel safety updates. Book all your tickets in one place - All your travel options: The best train, bus, flight and ferry options that suit you. - Transport companies you believe in: More than 1000 trusted transport companies you can count on to get you where you're going. - Explore the continent and beyond: Travel seamlessly to thousands of destinations, from bustling cities in the United States to quaint towns in the European countryside and, even, Canada’s great outdoors. - Exclusive offers: Exclusive offers you can't find anywhere else. - Discount cards accepted: Save even more on your trip by using your bus or train discount cards. Support you can count on - Local response. International support: A customer service team that speaks your language, no matter where you are. - Need a little more help? We have English customer service 24/7. - Security. Privacy. Trust: Your privacy is important to us. All payments are secure (Apple Pay, PayPal, SOFORT, Alipay, credit cards, etc.). - Live trip updates and platform info: Get live updates on the status of your SNCF and Italo train as well as trains in Great Britain and National Express buses plus important platform info for SNCF trains. Our ever-expanding selection of partners includes most transportation companies in Europe, the US, and Canada! • Trains: National Rail, LNER, Amtrak, Deutsche Bahn, Eurostar, Italo NTV, NS International, Renfe, SBB, SNCB, SNCF, Scotrail, Thalys, Trenitalia, Via Rail • Buses: ALSA, BlaBlaBus, Eurolines, Flixbus, Go Buses, National Express, Ourbus, Redcoach, Rede Expressos, RegioJet • Flights: Air Canada, Alaska, American, Delta, easyJet, Eurowings, Frontier, Hawaiian, JetBlue Airways, Porter Airlines, Ryanair, Spirit, United, Vueling, WestJet, Wizz Air Contact How can we help? Need to change, cancel or alter your plans? Our customer service team is only a call or email away. Email: apps@omio.com help.omio.com/hc/en-us
Should be easier
by DTS5225 on 2021/11/22 21:39
I have two sets of tickets on Omio. I downloaded the mobile app because I knew I would be buying additional tickets on my trips. I wanted to just use one app. But once you get the app, they make it incredibly hard to simply sign in and makes Not sure why. Wish it wasn’t so.
This app is everything you need it to be
by Caulipower on 2021/11/12 02:34
It’s straightforward, streamlined, visually appealing! And is just the right amount of descriptive on the most efficient ways to your destination!
Loving it so far
by Ini-Esther on 2021/10/31 20:20
Loving it so far
EXTREME overcharging
by RomaTravels on 2021/10/30 18:56
I used Omio to book a trip to Sicily from Rome with a few friends and thought nothing of the expensive tickets at first. That was until one of my friends told me that they purchased their tickets for 150€ cheaper than what I got them for AND another had to purchase a new ticket in the airport which was still 100€ cheaper than mine! I will NOT be using this again. Don’t use unless you want to spend WAY too much money for no good reason!
Genial
by siloestr on 2021/10/26 10:03
Esta aplicación funciona genial, te ayuda a ahorrar muchísimo dinero a la hora de viajar por Europa
So easy!
by Shorty_67 on 2021/10/23 16:43
As a young American who’s never traveled before, living in Europe and being able to get good deals on buses, trains, or planes literally anywhere around me (I get the student discount for the under-26 year-olds) it’s easier than the station tickets because it’s all in my language and it has every method of travel organized by cheaper or fastest, I love it.
Don’t waste your money
by dua12345677 on 2021/10/23 00:07
I don’t recommend any one to book anything through this company. I booked a bus and the bus never showed up and they didn’t refund my money. Bad experience and bad customer service
Fácil de usar
by elmylaregia on 2021/10/21 02:32
Fácil de usar y con al información precisa
Not getting results
by Neco7106 on 2021/10/11 16:41
I am not getting results. I just get a white screen same search works in the website
Easy
by (+$) on 2021/10/05 07:35
Even me, 77 years old can book easily! Thank you!
Frustrating experience with Omio in Italy
by staskh on 2021/09/25 19:12
It was terrible and frustrating experience 1.) I requested to change (fix error) travel date, but no one contacted me back. No customer service phone at all! Had to cancel ticket with list of $60 and order new ticket 2.) on new ticket , first segment train DID NOT got to Milano Central, but end it trip on Milano Lamb. station. Omio do not have updated train schedule and destinations! Terrible and frustrating - Not the way you expect during a vacation
Crashes
by fghjjshshsjsjakakdhfjdnejd on 2021/09/20 17:44
Constantly
So simple, so easy
by Nick Esares on 2021/09/18 07:22
Just an easy, great app that works perfectly as it should. Buy your tickets and show them in your phone. So simple.
Helped me to get from Amsterdam to Germany
by Markbhenderson on 2021/09/17 14:15
Very helpful
Tracks you across apps
by DonAB on 2021/09/17 05:27
What’s the justification for my identifiers & usage data on/at other apps?!
No support, again!
by solo99999 on 2021/09/10 05:27
2 years ago I quit using Omio because they left me with zero support in an unpleasant situation. Gave them another chance for a current trip and low and behold support is MIA when I need it once again. It’s been over a week now that I’ve tried to get a response and all I received was an automated message about how valuable I am as a Customer. Once I use up the bookings I have made in the app, it’s goodbye forever this time, and making sure everyone in my area of travel industry avoids this garbage.
Clem
by clemgpd on 2021/09/09 10:11
If everything goes well , the app works well…..BUT if you need to change or modify… chaos.So basically it’s my fault
DO NOT BOOK WITH THIS APP
by timike657 on 2021/09/04 08:24
I’m out $107 because they simply didn’t send me my ticket, and there is no customer service. I’ve never had trouble like this elsewhere, so go somewhere else. DO NOT use this service.
An enjoyable experience
by Maxaxaxaxaxa c on 2021/08/30 07:21
I am honestly happy to pay the fees for the user experience it offers
Where has this app been, all my life?
by 1945xyz on 2021/08/22 19:21
My trying to get info. from Amtrak is a nightmare. Is app. took care of it all.
Absolutely useless!
by Hanapta on 2021/08/18 20:51
No connection found between some cities 😳 Thera are many so where is the problem? In the app !😎
Helpful app for European travel
by Bernal Blaster on 2021/08/11 20:50
Helps you piece together trips on various trains.
Disgusting App
by Billy Bob Rafael on 2021/08/07 23:50
First time (and Only time) I used it was as a guest. Less than 24 hours after I purchased a ticket as a guest, it erased said ticket and the ticket was Not retrievable. Luckily I had used my wife’s email address so she would have a copy. Even with the email address and the receipt number I cannot retrieve the ticket. What a piece of garbage.
Love it
by Acheche$123 on 2021/07/27 21:24
Love it
Best travel app
by oliviaperrone2021 on 2021/07/12 19:42
If you need to get from place to place linking plane > train > etc this is the app for you. So seamless and headache free.
Wide variety!!
by imagine_drea on 2021/07/02 16:16
I used this in Europe and it always gave me a wide variety of choices! It was really easy to use and help me get from place to place as cheaply as possible.
Tickets
by HebavaspwlBa on 2021/07/01 18:18
Not letting me purchase
WORST SERVICE THEY STEAL YOUR MONEY
by isabel318 on 2021/06/14 15:23
This is the WORST service for tickets I’ve ever used! Worst client support, and worst solutions for refunds, 7 days to reply a miss informed email and never replied calls! they DONT refund the whole value you paid for, if you don’t want omio credits they will charge you even more! And the omio credits only come as individual discounts so if you want to use it all in one trip you have to buy separate tickets and PAY MORE service fees and PAY MORE for the rest of the ticket yourself even if you have money from another refund. They ROBBED me 7 euros now and a lot more, tying me to keep using this HORRIBLE SERVICE.
App is a great idea but doesn’t work
by Alex92BG on 2021/06/07 00:53
App is very nice to use when it works. I tried searching for a train ticket from montesorro Italy to Florence Italy in Wednesday July 14 and it keeps telling me something is wrong and to try again later
Tracking
by Nikiuc on 2021/05/23 17:17
App does not allow users to clear cache/browsing history.
Misguiding Advertising
by avenirmello on 2020/12/10 10:40
Many language options are not real, they use same language package for different language options, not all language they claimed to provide are true.
Useless
by Jmann1025 on 2020/09/24 18:06
Doesn’t work and doesn’t find routes by train that I know exist...I live next to the train station!
I so like the omio app
by kianoosh58 on 2020/08/08 19:38
I usuall use this app and i like it
Be Aware! Trying with Omio in emergencies is a nightmare.
by IriePat on 2020/04/16 12:42
It’s not trusting, I bought 2 tickets Valencia to Madrid more than a month before Covid19 emergency happened. When I tried to cancel before my trip because of Covid19 restrictions, I couldn’t do it because the app was saturated, when I tried to do it through costumer service emails, I got no answer, I tried from their Facebook page and just got a general message from a machine, when I tried to call it didn’t work either. So the week of restrictions came up and I couldn’t cancel nor contact any assistance from Omio. I spent $223 and one month and a half after they just refunded $88. So I’m deleting the app and unlike Facebook page, and I’m gonna leave all the worst reviews anywhere I see Omio, so they won’t do the same to other costumers.
Don’t ever use it
by jonaqsdesign on 2020/03/24 21:01
Don’t ever think about using this app, I’m stuck completely unable to cancel my trip through Spain, because they don’t answer through any contact information and they don’t want to give me any help on canceling my trip due to the Virus situation. I am currently filling a dispute through my creditor.
Go gggggg
by DIP DiP OH YEAH on 2020/03/20 23:03
V. Bbggg
Poor Customer Service With Coronavirus Outbreak
by Astro64677 on 2020/03/12 00:06
No one wanted to visit Italy more than Me ! Booked tickets with ease using this app - was so excited - COVID hits - no response for days to inquires - when someone finally got back they told me to investigate it myself with the various train companies they book through - I get it - this is hard times for travel industry but why not just take the hit give me a refund and I’ll surely come back once this blows over - nope. Figure it out yourself is what I was told. Very disappointed:(
Great
by Rumesujan on 2020/03/11 01:17
Easy, reliable and many more
Mr. Naif Al Tamimi
by NTFree on 2020/03/06 15:50
It it is one of the greatest apps for traveling
Easy
by rosaura rojas on 2020/03/03 11:23
Very easy to use, always finds me some of the cheapest prices.
Add a few things and get another 5 star review
by Gare bear97 on 2020/03/02 01:57
Add the ability to build a multi leg train trip ( U.S. Amtrak) Add different seating upgrades for trains (sleeper) Add different flight seating options (business/ first class) Add this and you get 5 stars!
Love your App
by EdyRobbs on 2020/03/01 11:12
The app is super easy to use and takes the guesswork out of the equation.
100%
by vaquita1 on 2020/02/23 23:11
100100 recomendado%
Excellent
by John-Mikee on 2020/02/22 21:20
Excellent prices
Rip off owes me money
by doorgunnermom92 on 2020/02/21 15:48
I have been a driver for them for 5 years. They owe me money and refuse to pay me. They sent me to an office to verify who I am and there is nobody there. I’ve called and texted with them for hours. I suggest you do not do any business with Uber.
Extremely simple to use!
by yonyon sister on 2020/02/20 09:09
Love this app. I can go directly to it and schedule my trip❣️
So easy to use!
by girl1234566 on 2020/02/19 04:23
So so simple, I love it
My Favorite Travel Booking App
by angelaxmack on 2020/02/17 23:32
I absolutely love this app! It’s so simple, quick, and easy to use. The design is also amazing. So pretty and visually appealing. I love that you can change between currencies. Overall an amazing app :)
Super helpful!!!
by traveling toni on 2020/02/17 01:38
Love that I can see planes, trains and bus schedule altogether!!
Grate!
by cocoruno on 2020/02/13 13:04
I love this App. I can go anyway!!!
Great app
by juan pablo villa on 2020/02/11 18:29
Amazing options to travel
Excelente
by CG1411 on 2020/02/03 07:31
Fácil de usar Excelente servicio
U.S. traveler in Europe
by MPriceArmy on 2020/01/26 11:05
Simple and easy to use with lots of connection options. I use it for all my train planning!
Superb and Trustworthy
by Pawbulous 🐶 on 2020/01/19 22:58
I book all my trains and I’ve never had a problem. Ideal for travel because it’s so reliable and trustworthy.
10%
by Beblake12 on 2020/01/19 11:35
So I use this app ALL THE TIME to book tickets within Germany. I made the mistake of using it to book tickets for myself and two friends for a day trip. The app has a problem with changing the dates you’ve entered.. so I assumed the dates I entered would be the dates tickets showed up for, but it regressed to a previous search and they dates were mixed up. I ended up booking our 3 tickets for two weeks AFTER the dates I entered into the app. When I got to the station (less than 72hours after booking) I noticed the problem and immediately got on the phone with CS. The woman I spoke to (Olesia) said there was nothing they could do sine it was “my fault” for booking the wrong dates (even though it was a glitch in the app). So I spent an extra 50€ booking 3 new tickets at the ticket counter in the station. The customer service representative only offered me a 10% discount on my next trip booked through Omio but it only works for up to 300€.. so I spent 155€ on tickets that I will not be able to use myself, refund or transfer to someone else to use. BUT HEY! I save 10% on my next.. I’m not booking with you again.
Omnio
by ebacordo on 2020/01/19 07:41
Easy as plugging in locations and dates
Good app BUT
by Sewbyfall on 2020/01/15 20:01
Great app, found cheap tickets but I cant book because theres no option in the App for me to choose ID instead of passport. I'm not leaving the US and I dont have a passport
Jwaher Alajmi
by jojo_ alajmi on 2019/12/31 04:32
It was amazing app
Saved our butts.
by Daisydown23 on 2019/12/30 07:22
This app is not only easy to use but it has saved us hundreds in transportation fees. Flights and trains are significantly cheaper on this app than at the train station or air carrier websites. We used this app our entire trip to Europe (Switzerland, Germany, Netherlands, Belgium and France). Highly recommend.
The best
by FamositoPR87 on 2019/12/28 16:33
I find the most cheap flights ever fast and efficient I recommend to everyone
❤️
by tohhee on 2019/12/25 12:37
Nice
First & Last Time!
by 1madgreek on 2019/12/25 12:21
Purchased tickets & the app supposedly had my train tickets on my device! We were supposed to activate only on day of travel! Asked email support twice over TWO weeks, will I need WiFi access to pull tix? Twice & all I got will get to you soon! So went ahead w/ trip, activated on day of travel in Southampton & the bar code wouldn’t pop up! So we couldn’t use the electronic auto gates:( Lucky 4us we dealt w/ a lady agent (only one around) that decided to let us through as I showed her our info that we had indeed bought tix. In London cuz of a rail strike it was chaotic so we didn’t have to use the electronic gates to exit as again we got lucky & a security officer had a side gate open to let hordes of stressed people through! We were fortunate this time but the app w/out bar code is useless &won’t use again! You should have the ability to put tix on Apple Wallet! Until then I’m done w/Omio! Other apps available to try & avoid another potential fiasco.
Worst Travel Service Ever
by antennaevelynharry on 2019/12/20 08:20
The app is user-friendly, but NEVER book anything through their platform! Especially if you are traveling from US to Europe! If there is anything happened to your trains, they are NOT responsible for it at all!!! And their customer service NEVER pick up the call and HANG UP the call! Go to the legit SNCF app to save your life.
thank you omio/geteuro
by yellingbytes on 2019/12/15 08:59
i quit deutschbahn app because of you😄 good job!
Train Canceled Due To Strike, But Can’t Get Refund
by CCharmWeddings on 2019/12/15 07:09
I have 12 train tickets (4 routes purchased for my husband, son and I) that have all been cancelled due to the strike in France. But, I have been unable to get customer service to respond with a refund. It’s completely disheartening - would NOT recommend this service. Wish I would have used the train service directly.
Perfect
by Alireza sadeghian on 2019/12/12 18:13
Omio is perfect for traveling
Gordon McClung
by GotdonLM on 2019/12/11 06:37
Works great. Real time and energy saver. Many thanks
Great service
by agatha! on 2019/12/09 12:18
This app has been super helpful during my trips in Europe, you can plan ahead or just buy last minute tickets. I also love the fact that it gives you bus/train/flight options.
Great app
by sam46180 on 2019/12/06 02:13
Very useful app for traveling and accommodation
Outstanding service
by The Great Kingfish on 2019/12/01 15:10
Very good!
Love it!
by kgixzy on 2019/11/30 01:59
This app is awesome. Completely helps you navigate all the different modes of transportation in a foreign country. Definitely has made traveling much easier.
Never book here
by Dinkdoobie on 2019/11/24 08:17
If I could give them negative stars I would. I not only missed my flight but they took over $400 and never booked my flight with the airline. Was stuck at the airport half a day and missed the event I needed to get to. I highly suggest you book elsewhere. Customer service wasn’t available until hours later and the refund isn’t even 100% returned.
So much easier than navigating the guidebook!
by Shatzee23 on 2019/11/23 21:36
Traveling with my 13 y/o son and have never been to Germany. We planned our basic route before arriving from the US but did not have much other than hotel nights reserved. This app made traveling between cities and towns so much more manageable and gave us real time train schedules and prices. This made day trips slightly off the beaten path possible. Highly recommend!
Great app until your train is canceled.
by KJofC.C. on 2019/11/12 14:19
I have taken many trips and bought the insurance through the app. The only bad thing is that if you need to use that insurance, they don’t get back to you. Scam.
Reasonable
by nus23 on 2019/11/11 03:38
Better than any other app
American Newlyweds Traveling abroad
by newlyweds traveling abroad on 2019/11/08 09:18
The only thing wrong with this app is that, the don’t explain a lot of how to read the ticket. We had 2nd class and 1st conductors told us we didn’t have reserved seats but then got asked to move twice. Then another conductor read our tickets a took us to what needed up being a private 6 Person booth.
Loveeeee it
by Kdizzzzle13 on 2019/11/02 05:50
Love it, easy to use
Website keeps crashing
by Swell-Mel on 2019/10/28 08:21
The first time I used this app it worked fine. The time over two days of trying it kept crashing. I would select English and make all the entries and select search and it would reset to Spanish with all the data dumped. Tried it several times in Spanish and the same thing would happen!
DONT CHECK PRICES
by dyltravels on 2019/10/26 13:27
Haha this is actually the worst app ever, if you look at any prices for trains the app will purposely sky rocket in price later during the week. For instance I’m looking at the exact same train on the exact same website online through safari but because I already looked at the prices before on the app it’s a lot more expensive
Said Booking was Confirmed but it wasn’t
by jasmineu78 on 2019/10/22 23:30
DON’T USE THIS APP! I have booked a flight with Omio before so I thought they were a reputable service but they are not. I booked another flight to London a month in advance and received a booking confirmation email. Days before the flight, and I did not receive a ticket from the airline. I contacted Omio and they said the booking was never confirmed with the airline despite telling me that it was. They are untrustworthy and you should just go directly on the flight website!
Helpful
by chadinabati on 2019/10/22 07:35
I like this app🥳🥳🥳
Terrible customer service
by Cryin' on 2019/10/14 17:37
The wait times are extremely long for customer service and I’ve had two occasions where the customer service has been very rude and not helpful at all. I would suggest avoiding booking through omio at all costs!
Great for traveling booking
by Mathew will on 2019/10/14 17:35
I use this app where ever I’m at works great and it’s quick. Great options for traveling always available on the site.
Convenient but not best
by mdbusapp on 2019/10/13 05:53
We assumed the app identified and offered best value but it does not. Very convenient to use. But weekend tickets were less than half the price of the least costly ticket shown. The app does not even offer weekend ticket options.
Review
by FenChntFreeTickets on 2019/10/10 07:33
Very very easy to use
If you’re going to Europe, you need this app
by SeeLittle on 2019/10/08 03:15
I’ve found SO MANY amazing deals thanks to Omio. That said, it’s sometimes worth double checking your prices via another website, but 9 times out of 10, you’re gonna find your beat deal here. I’ve already recommended this to dozens of people!
Sheer incompetence
by jonboon on 2019/10/01 23:49
Sold us tickets on a bus claiming there were no seat assignments and we could sit anywhere we liked. Turns out the bus DID HAVE seat assignments, and OMIO had no option to select seat assignments AT ALL. Had to move seats each time the bus made a stop to pick up more passengers, holding up the entire bus because of the narrow aisle. Finally ended up with separate seats at the end since we were never assigned any seats. Absolutely irresponsible.
Missing critical information (Scam/ rip-off)
by Mady_95 on 2019/09/17 07:37
I used this app for my train from Paris to the French country side on a business trip. The app did not not list which cart or seat my company booked for me. I only found out after my trip that they had gotten me first class after reviewing the emailed invoice. There is no reason this app couldn’t correctly show my ticket. I believe they withheld that information on purpose. Best to just print the paper ticket.
Was scammed with lacking customer support
by natewwu on 2019/09/03 07:31
SCUMMY COMPANY BEWARE!!! I purchased a bus ticket from Porto to Lisbon and double checked the dates of my departure and return to ensure they were correct. Upon receiving the tickets via email, I realized the date of my departure ticket was incorrect. The app had glitched and upon contacting customer support, not only were they rude, they kept telling me that I didn’t know what I was talking about and that I was obviously wrong. Stay away from this company there’s much better alternatives out there.
Ten Thumbs-up
by irisandu2 on 2019/08/27 20:35
Compared to raileurope, we'll don't bother. No competition at all.
Review
by khakali on 2019/08/27 06:29
The apps kept sticking on one week travel instead of registering the return date I was entering.
Buenísimo
by Fabrigiu on 2019/08/25 13:18
Buenísimo
Best App ever 😉
by lala cuervo on 2019/08/23 07:44
This app made super easy when we need it tickets right away while traveling in Europe Specially when you don’t know where to buy your tickets, and also gives you the choice of choosing the best way to get to your destination We really recommend it, it really is a super easy to use too.
Great way to travel Europe
by Kevra420 on 2019/08/16 13:29
We have used this app for all of our train ride through Europe. Super fast and efficient while booking and you don’t even need to print the passes out before hand. Perfect for travelers!!
Opens up a whole new world!
by astroyo on 2019/08/12 12:42
It’s perfect for my planning and brings to life in minutes what my dreams conjure up! Exactly what I need to plan my next adventure!
Easy Travel in Europe
by Ossom K. Harrison on 2019/08/12 08:06
With this app, you can easily get affordable means of transportation within Europe. Whether by train, Bus or plane, this app always get you the best deals. I highly recommend it.
No customer support
by Jack Figgatt on 2019/08/11 21:53
Booked the wrong dates for my train trip and tried to contact the support a week ago. They have still not gotten back to me.
Great travel app
by Svetlana Kuk on 2019/08/06 18:25
Easy to use, brings up great flight tickets!
App crashes
by Fury_Actual on 2019/08/05 12:57
The app crashes each time I attempt to switch my currency from dollars to euro. Quick tip: the pricing scheme appears to favor euro which will save you a bunch of money if you switch currencies.
This app saved our vacation!
by habdelra on 2018/08/19 06:09
We had booked a Mediterranean cruise that left out of Rome, however our connecting flight was 8 hours delayed because of mechanical problems. Which meant that we would just miss the boat. We asked the ticketing agent to rebook us on a flight part way thru the cruise so we could have some semblance of a vacation. The gate agent told us that no flights were available. With this app, I was able to book a flight to city that the boat made its first port while flying on my delayed flight. The tickets were actually really cheap for booking them literally 12 hours before the flight took off. This app saved our family vacation!! We didn’t miss any our our cruise! Thanks so much!!!
Easy to book
by ThomWestNY on 2019/02/24 15:09
My first compliment is that this site is very easy to use and provides up to date comparisons between different modes of travel. A real life example happened to me while I was traveling in Germany. I missed boarding a train because the ticket booth had not yet opened and ticket machine was complicated to use and wouldn’t accept my credit card. So I unpacked my laptop to access this site to buy my ticket for the next train. The ticket was instantly sent to my iPhone. This incident taught me to check this site the night before travel.
10%
by Beblake12 on 2020/01/19 11:35
So I use this app ALL THE TIME to book tickets within Germany. I made the mistake of using it to book tickets for myself and two friends for a day trip. The app has a problem with changing the dates you’ve entered.. so I assumed the dates I entered would be the dates tickets showed up for, but it regressed to a previous search and they dates were mixed up. I ended up booking our 3 tickets for two weeks AFTER the dates I entered into the app. When I got to the station (less than 72hours after booking) I noticed the problem and immediately got on the phone with CS. The woman I spoke to (Olesia) said there was nothing they could do sine it was “my fault” for booking the wrong dates (even though it was a glitch in the app). So I spent an extra 50€ booking 3 new tickets at the ticket counter in the station. The customer service representative only offered me a 10% discount on my next trip booked through Omio but it only works for up to 300€.. so I spent 155€ on tickets that I will not be able to use myself, refund or transfer to someone else to use. BUT HEY! I save 10% on my next.. I’m not booking with you again.
Used it frequently, still needs more direct simplicity
by Morimeh on 2017/10/19 19:48
I used this app extensively for travel in Europe. I found it very convenient to book trains directly in Italy, France, Spain and Germany. However with the rest of the railways and all the airlines in Europe, they don’t provide any “direct” ticketing. That feature is great. I think they are on the right track but Ned to expand their “direct ticketing” feature extensively. If nothing else it gives a great overview of all the available bus, train and plane schedule and prices all in one place. That was the most convenient and helpful part of the app.
Be Aware! Trying with Omio in emergencies is a nightmare.
by IriePat on 2020/04/16 12:42
It’s not trusting, I bought 2 tickets Valencia to Madrid more than a month before Covid19 emergency happened. When I tried to cancel before my trip because of Covid19 restrictions, I couldn’t do it because the app was saturated, when I tried to do it through costumer service emails, I got no answer, I tried from their Facebook page and just got a general message from a machine, when I tried to call it didn’t work either. So the week of restrictions came up and I couldn’t cancel nor contact any assistance from Omio. I spent $223 and one month and a half after they just refunded $88. So I’m deleting the app and unlike Facebook page, and I’m gonna leave all the worst reviews anywhere I see Omio, so they won’t do the same to other costumers.
Gives unrealistically short transfer times
by MatureGamer on 2019/06/25 11:34
Struggled for a long time trying to get round trip ticket from Florence to 5terre . Kept insisting on giving 5 minutes to transfer at La Spezia, even though that isn’t really possible with trains usually late. Going there wasn’t a big issue as one can just get the next train , but coming back that is a big problem. Decided to by each leg separately. Got first leg, tried to buy second and popped up error at end saying ticket purchase failed. Credit card was charged anyway. Tried again and again and app kept crashing back to search. Gave up and went to sleep and ticket from failed purchase arrived in the morning.
Tons of info and options offered
by Maureen225 on 2019/02/28 20:17
This app is easy to use and is full of pertinent information. Various routes are offered via multiple train/tram companies, as well as air and bus options. It includes filters, number of stops, route numbers, timing of stops and length of trips & layovers. I don’t believe you can purchase tickets on this site, but it’s always the first place I go when considering my options for European travel.
For the traveler
by ScooterUSA on 2018/06/28 12:54
If you’re not using this app, you’re missing out, or, you have really bad friends for not telling you about it. It was my first excursion into Europe. If I could do it over, I would not have purchased a Eurail pass and planned everything through flights and used local rail for short connections. What I spent on the rail pass, I could have flown much easier with much less headache, and had time to see twice as many places.
So much easier than navigating the guidebook!
by Shatzee23 on 2019/11/23 21:36
Traveling with my 13 y/o son and have never been to Germany. We planned our basic route before arriving from the US but did not have much other than hotel nights reserved. This app made traveling between cities and towns so much more manageable and gave us real time train schedules and prices. This made day trips slightly off the beaten path possible. Highly recommend!
Navigating the South of France and Italy with ease!!!
by KemM1 on 2019/04/01 17:42
I would’ve been lost without a few apps at my disposal during this trip...Omio is one of them! It made getting around for someone who speaks NONE of the languages common to this region, so easy!!! Destinations are clearly mapped and times/fares are accurate and very helpful when planning what you can squeeze of this lovely area into the time you have. I’ll never travel to Europe without it.
So easy!
by Shorty_67 on 2021/10/23 16:43
As a young American who’s never traveled before, living in Europe and being able to get good deals on buses, trains, or planes literally anywhere around me (I get the student discount for the under-26 year-olds) it’s easier than the station tickets because it’s all in my language and it has every method of travel organized by cheaper or fastest, I love it.
WORST SERVICE THEY STEAL YOUR MONEY
by isabel318 on 2021/06/14 15:23
This is the WORST service for tickets I’ve ever used! Worst client support, and worst solutions for refunds, 7 days to reply a miss informed email and never replied calls! they DONT refund the whole value you paid for, if you don’t want omio credits they will charge you even more! And the omio credits only come as individual discounts so if you want to use it all in one trip you have to buy separate tickets and PAY MORE service fees and PAY MORE for the rest of the ticket yourself even if you have money from another refund. They ROBBED me 7 euros now and a lot more, tying me to keep using this HORRIBLE SERVICE.
Glitch resulted in charges and no refund
by GondorGold on 2019/03/04 13:35
I really liked goeuro and had been using it for about 6 months while living in Europe, but last month the app glitched and charged my card for a bunch of tickets I didn’t buy- customer service admitted to me that the iPhone app had glitched and the problem had been solved, but only refunded the most expensive tickets despite my own app showing me a bunch of archived trips for tickets i hadn’t used! I still have charges on my card that don’t make sense. If you download keep very careful track of the trips you are taking! I’ll be using Trainline now
Perfect for the best Eurotrip ever!!!
by L1987 on 2019/01/28 07:46
I’m just crazy about this app because it shows you not only buses and flights, but also trains!!! And you can book from it too! I’ve been planing the perfect trip all over Europe and this is making everything easier and better! Highly recommend if you wanna see more without spending more.
DONT CHECK PRICES
by dyltravels on 2019/10/26 13:27
Haha this is actually the worst app ever, if you look at any prices for trains the app will purposely sky rocket in price later during the week. For instance I’m looking at the exact same train on the exact same website online through safari but because I already looked at the prices before on the app it’s a lot more expensive
Easy for an American
by BeckyBee28 on 2019/07/24 15:13
I did a two and a half week trip through Europe and this was by far the easiest way to do train tickets. Most lines had digital tickets so there was nothing to do other than bring my phone! I almost couldn’t believe how most people still had power tickets. Highly recommend.
American Newlyweds Traveling abroad
by newlyweds traveling abroad on 2019/11/08 09:18
The only thing wrong with this app is that, the don’t explain a lot of how to read the ticket. We had 2nd class and 1st conductors told us we didn’t have reserved seats but then got asked to move twice. Then another conductor read our tickets a took us to what needed up being a private 6 Person booth.
Best App ever 😉
by lala cuervo on 2019/08/23 07:44
This app made super easy when we need it tickets right away while traveling in Europe Specially when you don’t know where to buy your tickets, and also gives you the choice of choosing the best way to get to your destination We really recommend it, it really is a super easy to use too.
If you’re going to Europe, you need this app
by SeeLittle on 2019/10/08 03:15
I’ve found SO MANY amazing deals thanks to Omio. That said, it’s sometimes worth double checking your prices via another website, but 9 times out of 10, you’re gonna find your beat deal here. I’ve already recommended this to dozens of people!
Found a last minute super cheap fare in Italy
by NYC Mamasita on 2018/08/21 22:48
Tried to book a train ride from Milan to Portofino on TrenItalia but it was sold out. Couldn’t believe the super cheap fare I found on GoEuro! And it also had the time I needed to travel. The same time was sold out on the TrenItalia site! I downloaded the app and pulled up my reservation. It was easy peasy. I just hope it works tomorrow at the station!
HUGE help in navigating travel
by Mincata on 2019/05/12 18:50
I can’t count how many times we use this app. Not always to buy tickets but even just to look at what our options were. It’s very easy to use and gives the perfect amount of information. Highly recommended!
No support, again!
by solo99999 on 2021/09/10 05:27
2 years ago I quit using Omio because they left me with zero support in an unpleasant situation. Gave them another chance for a current trip and low and behold support is MIA when I need it once again. It’s been over a week now that I’ve tried to get a response and all I received was an automated message about how valuable I am as a Customer. Once I use up the bookings I have made in the app, it’s goodbye forever this time, and making sure everyone in my area of travel industry avoids this garbage.
Poor Customer Service With Coronavirus Outbreak
by Astro64677 on 2020/03/12 00:06
No one wanted to visit Italy more than Me ! Booked tickets with ease using this app - was so excited - COVID hits - no response for days to inquires - when someone finally got back they told me to investigate it myself with the various train companies they book through - I get it - this is hard times for travel industry but why not just take the hit give me a refund and I’ll surely come back once this blows over - nope. Figure it out yourself is what I was told. Very disappointed:(
Great for English Travelers
by cathick on 2018/03/05 12:06
It’s an amazing way to look into travel around Europe. Simple to use. You have to be creative about to and from locations because it only is based off the information you give but if not from one town, change town to maybe a bigger town and there are amazing options.
Saved our butts.
by Daisydown23 on 2019/12/30 07:22
This app is not only easy to use but it has saved us hundreds in transportation fees. Flights and trains are significantly cheaper on this app than at the train station or air carrier websites. We used this app our entire trip to Europe (Switzerland, Germany, Netherlands, Belgium and France). Highly recommend.
Best Train App
by mitrekker on 2018/09/12 14:56
I’ve used the GoEuro app for train travel in Italy and Switzerland and find it very user friendly. I have also been able to frequently find cheaper fares than with the company sites. The only negative is that if you want to know the platform info, you need to get that info from the rail company sites.
Said Booking was Confirmed but it wasn’t
by jasmineu78 on 2019/10/22 23:30
DON’T USE THIS APP! I have booked a flight with Omio before so I thought they were a reputable service but they are not. I booked another flight to London a month in advance and received a booking confirmation email. Days before the flight, and I did not receive a ticket from the airline. I contacted Omio and they said the booking was never confirmed with the airline despite telling me that it was. They are untrustworthy and you should just go directly on the flight website!
Easier than other apps
by MEMesa12 on 2019/05/23 07:43
This app is easy to use and I like that it has obvious one way and round trip options as well as the ability to switch them back-and-forth with ease.
Was scammed with lacking customer support
by natewwu on 2019/09/03 07:31
SCUMMY COMPANY BEWARE!!! I purchased a bus ticket from Porto to Lisbon and double checked the dates of my departure and return to ensure they were correct. Upon receiving the tickets via email, I realized the date of my departure ticket was incorrect. The app had glitched and upon contacting customer support, not only were they rude, they kept telling me that I didn’t know what I was talking about and that I was obviously wrong. Stay away from this company there’s much better alternatives out there.
Frustrating experience with Omio in Italy
by staskh on 2021/09/25 19:12
It was terrible and frustrating experience 1.) I requested to change (fix error) travel date, but no one contacted me back. No customer service phone at all! Had to cancel ticket with list of $60 and order new ticket 2.) on new ticket , first segment train DID NOT got to Milano Central, but end it trip on Milano Lamb. station. Omio do not have updated train schedule and destinations! Terrible and frustrating - Not the way you expect during a vacation
EXTREME overcharging
by RomaTravels on 2021/10/30 18:56
I used Omio to book a trip to Sicily from Rome with a few friends and thought nothing of the expensive tickets at first. That was until one of my friends told me that they purchased their tickets for 150€ cheaper than what I got them for AND another had to purchase a new ticket in the airport which was still 100€ cheaper than mine! I will NOT be using this again. Don’t use unless you want to spend WAY too much money for no good reason!
From NY
by Rose Febles on 2019/04/24 07:33
While in Sevilla I used this app to buy tickets to Cádiz and Madrid. With the mobile ticket option I was able to buy tickets on my phone and get right on the train. The conductor scanned my phone and I was all set. I highly recommend this app
Great service
by agatha! on 2019/12/09 12:18
This app has been super helpful during my trips in Europe, you can plan ahead or just buy last minute tickets. I also love the fact that it gives you bus/train/flight options.
Tool to studying abroad in Europe
by calstar09 on 2019/03/21 11:29
Quick and easy way to scout options for travel around Europe. I prefer it over other sites because it includes all prices (no transparent feed) and is super user friendly. Great for college student studying abroad
Easy to use
by ThiSuLam on 2019/02/21 04:00
Simple, easy layout and quick result but I wish it has an options by user as a filter such as “ sort by cheapest or fastest” just like when you search for deals stuffs.
Missing critical information (Scam/ rip-off)
by Mady_95 on 2019/09/17 07:37
I used this app for my train from Paris to the French country side on a business trip. The app did not not list which cart or seat my company booked for me. I only found out after my trip that they had gotten me first class after reviewing the emailed invoice. There is no reason this app couldn’t correctly show my ticket. I believe they withheld that information on purpose. Best to just print the paper ticket.
poor service
by Lyddsssss on 2019/02/19 17:36
I bought a ticket thru the app that stated it was a mobile ticket. Then I recurved an email saying I had to print the ticket to get on the bus. When I emailed customer service with the proof that I purchased a mobile ticket they replied 9 days later saying couldn’t assist me because the email said I had to have a printed copy. I wasn’t allowed on the bus and missed my trip. overall disappointed my entire experience.
Should be easier
by DTS5225 on 2021/11/22 21:39
I have two sets of tickets on Omio. I downloaded the mobile app because I knew I would be buying additional tickets on my trips. I wanted to just use one app. But once you get the app, they make it incredibly hard to simply sign in and makes Not sure why. Wish it wasn’t so.
Great way to travel Europe
by Kevra420 on 2019/08/16 13:29
We have used this app for all of our train ride through Europe. Super fast and efficient while booking and you don’t even need to print the passes out before hand. Perfect for travelers!!
My Favorite Travel Booking App
by angelaxmack on 2020/02/17 23:32
I absolutely love this app! It’s so simple, quick, and easy to use. The design is also amazing. So pretty and visually appealing. I love that you can change between currencies. Overall an amazing app :)
Sheer incompetence
by jonboon on 2019/10/01 23:49
Sold us tickets on a bus claiming there were no seat assignments and we could sit anywhere we liked. Turns out the bus DID HAVE seat assignments, and OMIO had no option to select seat assignments AT ALL. Had to move seats each time the bus made a stop to pick up more passengers, holding up the entire bus because of the narrow aisle. Finally ended up with separate seats at the end since we were never assigned any seats. Absolutely irresponsible.
Fraudulent
by Julie J. Kim on 2019/05/06 00:33
Just got off the call with the agent. I accidentally bookend on the wrong date so contacted immediately. The change fee is 15 euro as mentioned in the contract. They said I need to pay 195 euro per person to cover the difference + 15 penalty fee. the original ticket price wa 87 euro. I checked and the date I needed to travel is actually 113 euro. I should pay 35 euro per person. Not 195. It’s a scam and fraudulent company that takes your money away. Avoid at all possible.
I will never use this app again!
by Germ_27 on 2019/07/15 05:17
I missed a bus because my ticket was not correct one day, and I almost missed another the very next day for the same reasons! I asked a bus of the company I was riding with, and LUCKILY it was the one! Nope, the time was incorrect on my ticket, and Omio never gave me any boarding information. I have been successful with just buying from the transportation companies, so just do that. I will never use this app again.
Very easy to use — good prices
by Tommy NYC!! on 2019/08/05 10:31
We booked four separate bus and train journeys during our three week trip to Denmark, Sweden and Norway. It could not have been easier— highly recommended by this New Yorker !!
New to this...
by MattieMere on 2019/01/31 03:06
We’ve never been to Europe and are so glad we found this app. It makes it so easy to see exactly how much each mode of transport costs, and when/where we can go. Love it!
Omio is wonderful!
by MimiDog29 on 2019/08/03 19:52
The real time arrival and departures schedules on this app saved me from missing a travel connection. Booking tickets is easy to do and most are e tickets. I don’t work for the company I just love their app!
Easy & Helpful
by Fiquigs on 2019/02/20 17:21
I am a new traveler trying to navigate Europe and this app has made it insanely easy to find travel from city to city. I’m so excited to explore all these beautiful places thanks to this easy app!
Train Canceled Due To Strike, But Can’t Get Refund
by CCharmWeddings on 2019/12/15 07:09
I have 12 train tickets (4 routes purchased for my husband, son and I) that have all been cancelled due to the strike in France. But, I have been unable to get customer service to respond with a refund. It’s completely disheartening - would NOT recommend this service. Wish I would have used the train service directly.
Most recent update doesn’t allow purchases
by Just want a ticket on 2019/06/14 20:57
The most recent update to the app will not allow me to make any purchases. I choose my train and go to passenger info and encounter a blank screen that won’t load OR it closes the app altogether. Very disappointed as I was under the assumption that the app was supposed to make life easier.
Rating Trends
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App name
Omio: Book train, bus & flight
Description
Omio: Plan, book, love the journey Our pioneering and practical booking platform helps travellers worldwide explore Europe, the United States and Canada. With Omio, customers can compare trains, buses, flights and ferries in one simple search. Choosing Omio means saving time and money while loving the journey you’re on. -Our trip planner always helps you find the best ticket for your trip. Compare and book travel tickets in 35 countries (and counting!). Join the mobile travel revolution today—more than 27 million monthly users have magical experiences with the Omio travel app, with 22 million app downloads to date. Explore different ways to travel - Endless possibilities: Countless ways to find meaningful new journeys. - Skip the line: Waiting to buy paper tickets are a thing of the past. - Book on the go: On-the-go booking so you can spend more time loving your trip! - Safety first: We're dedicated to ensuring your journey is as safe and comfortable as possible—from mobile tickets to travel safety updates. Book all your tickets in one place - All your travel options: The best train, bus, flight and ferry options that suit you. - Transport companies you believe in: More than 1000 trusted transport companies you can count on to get you where you're going. - Explore the continent and beyond: Travel seamlessly to thousands of destinations, from bustling cities in the United States to quaint towns in the European countryside and, even, Canada’s great outdoors. - Exclusive offers: Exclusive offers you can't find anywhere else. - Discount cards accepted: Save even more on your trip by using your bus or train discount cards. Support you can count on - Local response. International support: A customer service team that speaks your language, no matter where you are. - Need a little more help? We have English customer service 24/7. - Security. Privacy. Trust: Your privacy is important to us. All payments are secure (Apple Pay, PayPal, SOFORT, Alipay, credit cards, etc.). - Live trip updates and platform info: Get live updates on the status of your SNCF and Italo train as well as trains in Great Britain and National Express buses plus important platform info for SNCF trains. Our ever-expanding selection of partners includes most transportation companies in Europe, the US, and Canada! • Trains: National Rail, LNER, Amtrak, Deutsche Bahn, Eurostar, Italo NTV, NS International, Renfe, SBB, SNCB, SNCF, Scotrail, Thalys, Trenitalia, Via Rail • Buses: ALSA, BlaBlaBus, Eurolines, Flixbus, Go Buses, National Express, Ourbus, Redcoach, Rede Expressos, RegioJet • Flights: Air Canada, Alaska, American, Delta, easyJet, Eurowings, Frontier, Hawaiian, JetBlue Airways, Porter Airlines, Ryanair, Spirit, United, Vueling, WestJet, Wizz Air Contact How can we help? Need to change, cancel or alter your plans? Our customer service team is only a call or email away. Email: apps@omio.com help.omio.com/hc/en-us
Should be easier
by DTS5225 on 2021/11/22 21:39
I have two sets of tickets on Omio. I downloaded the mobile app because I knew I would be buying additional tickets on my trips. I wanted to just use one app. But once you get the app, they make it incredibly hard to simply sign in and makes Not sure why. Wish it wasn’t so.
This app is everything you need it to be
by Caulipower on 2021/11/12 02:34
It’s straightforward, streamlined, visually appealing! And is just the right amount of descriptive on the most efficient ways to your destination!
Loving it so far
by Ini-Esther on 2021/10/31 20:20
Loving it so far
EXTREME overcharging
by RomaTravels on 2021/10/30 18:56
I used Omio to book a trip to Sicily from Rome with a few friends and thought nothing of the expensive tickets at first. That was until one of my friends told me that they purchased their tickets for 150€ cheaper than what I got them for AND another had to purchase a new ticket in the airport which was still 100€ cheaper than mine! I will NOT be using this again. Don’t use unless you want to spend WAY too much money for no good reason!
Genial
by siloestr on 2021/10/26 10:03
Esta aplicación funciona genial, te ayuda a ahorrar muchísimo dinero a la hora de viajar por Europa
So easy!
by Shorty_67 on 2021/10/23 16:43
As a young American who’s never traveled before, living in Europe and being able to get good deals on buses, trains, or planes literally anywhere around me (I get the student discount for the under-26 year-olds) it’s easier than the station tickets because it’s all in my language and it has every method of travel organized by cheaper or fastest, I love it.
Don’t waste your money
by dua12345677 on 2021/10/23 00:07
I don’t recommend any one to book anything through this company. I booked a bus and the bus never showed up and they didn’t refund my money. Bad experience and bad customer service
Fácil de usar
by elmylaregia on 2021/10/21 02:32
Fácil de usar y con al información precisa
Not getting results
by Neco7106 on 2021/10/11 16:41
I am not getting results. I just get a white screen same search works in the website
Easy
by (+$) on 2021/10/05 07:35
Even me, 77 years old can book easily! Thank you!
Frustrating experience with Omio in Italy
by staskh on 2021/09/25 19:12
It was terrible and frustrating experience 1.) I requested to change (fix error) travel date, but no one contacted me back. No customer service phone at all! Had to cancel ticket with list of $60 and order new ticket 2.) on new ticket , first segment train DID NOT got to Milano Central, but end it trip on Milano Lamb. station. Omio do not have updated train schedule and destinations! Terrible and frustrating - Not the way you expect during a vacation
Crashes
by fghjjshshsjsjakakdhfjdnejd on 2021/09/20 17:44
Constantly
So simple, so easy
by Nick Esares on 2021/09/18 07:22
Just an easy, great app that works perfectly as it should. Buy your tickets and show them in your phone. So simple.
Helped me to get from Amsterdam to Germany
by Markbhenderson on 2021/09/17 14:15
Very helpful
Tracks you across apps
by DonAB on 2021/09/17 05:27
What’s the justification for my identifiers & usage data on/at other apps?!
No support, again!
by solo99999 on 2021/09/10 05:27
2 years ago I quit using Omio because they left me with zero support in an unpleasant situation. Gave them another chance for a current trip and low and behold support is MIA when I need it once again. It’s been over a week now that I’ve tried to get a response and all I received was an automated message about how valuable I am as a Customer. Once I use up the bookings I have made in the app, it’s goodbye forever this time, and making sure everyone in my area of travel industry avoids this garbage.
Clem
by clemgpd on 2021/09/09 10:11
If everything goes well , the app works well…..BUT if you need to change or modify… chaos.So basically it’s my fault
DO NOT BOOK WITH THIS APP
by timike657 on 2021/09/04 08:24
I’m out $107 because they simply didn’t send me my ticket, and there is no customer service. I’ve never had trouble like this elsewhere, so go somewhere else. DO NOT use this service.
An enjoyable experience
by Maxaxaxaxaxa c on 2021/08/30 07:21
I am honestly happy to pay the fees for the user experience it offers
Where has this app been, all my life?
by 1945xyz on 2021/08/22 19:21
My trying to get info. from Amtrak is a nightmare. Is app. took care of it all.
Absolutely useless!
by Hanapta on 2021/08/18 20:51
No connection found between some cities 😳 Thera are many so where is the problem? In the app !😎
Helpful app for European travel
by Bernal Blaster on 2021/08/11 20:50
Helps you piece together trips on various trains.
Disgusting App
by Billy Bob Rafael on 2021/08/07 23:50
First time (and Only time) I used it was as a guest. Less than 24 hours after I purchased a ticket as a guest, it erased said ticket and the ticket was Not retrievable. Luckily I had used my wife’s email address so she would have a copy. Even with the email address and the receipt number I cannot retrieve the ticket. What a piece of garbage.
Love it
by Acheche$123 on 2021/07/27 21:24
Love it
Best travel app
by oliviaperrone2021 on 2021/07/12 19:42
If you need to get from place to place linking plane > train > etc this is the app for you. So seamless and headache free.
Wide variety!!
by imagine_drea on 2021/07/02 16:16
I used this in Europe and it always gave me a wide variety of choices! It was really easy to use and help me get from place to place as cheaply as possible.
Tickets
by HebavaspwlBa on 2021/07/01 18:18
Not letting me purchase
WORST SERVICE THEY STEAL YOUR MONEY
by isabel318 on 2021/06/14 15:23
This is the WORST service for tickets I’ve ever used! Worst client support, and worst solutions for refunds, 7 days to reply a miss informed email and never replied calls! they DONT refund the whole value you paid for, if you don’t want omio credits they will charge you even more! And the omio credits only come as individual discounts so if you want to use it all in one trip you have to buy separate tickets and PAY MORE service fees and PAY MORE for the rest of the ticket yourself even if you have money from another refund. They ROBBED me 7 euros now and a lot more, tying me to keep using this HORRIBLE SERVICE.
App is a great idea but doesn’t work
by Alex92BG on 2021/06/07 00:53
App is very nice to use when it works. I tried searching for a train ticket from montesorro Italy to Florence Italy in Wednesday July 14 and it keeps telling me something is wrong and to try again later
Tracking
by Nikiuc on 2021/05/23 17:17
App does not allow users to clear cache/browsing history.
Misguiding Advertising
by avenirmello on 2020/12/10 10:40
Many language options are not real, they use same language package for different language options, not all language they claimed to provide are true.
Useless
by Jmann1025 on 2020/09/24 18:06
Doesn’t work and doesn’t find routes by train that I know exist...I live next to the train station!
I so like the omio app
by kianoosh58 on 2020/08/08 19:38
I usuall use this app and i like it
Be Aware! Trying with Omio in emergencies is a nightmare.
by IriePat on 2020/04/16 12:42
It’s not trusting, I bought 2 tickets Valencia to Madrid more than a month before Covid19 emergency happened. When I tried to cancel before my trip because of Covid19 restrictions, I couldn’t do it because the app was saturated, when I tried to do it through costumer service emails, I got no answer, I tried from their Facebook page and just got a general message from a machine, when I tried to call it didn’t work either. So the week of restrictions came up and I couldn’t cancel nor contact any assistance from Omio. I spent $223 and one month and a half after they just refunded $88. So I’m deleting the app and unlike Facebook page, and I’m gonna leave all the worst reviews anywhere I see Omio, so they won’t do the same to other costumers.
Don’t ever use it
by jonaqsdesign on 2020/03/24 21:01
Don’t ever think about using this app, I’m stuck completely unable to cancel my trip through Spain, because they don’t answer through any contact information and they don’t want to give me any help on canceling my trip due to the Virus situation. I am currently filling a dispute through my creditor.
Go gggggg
by DIP DiP OH YEAH on 2020/03/20 23:03
V. Bbggg
Poor Customer Service With Coronavirus Outbreak
by Astro64677 on 2020/03/12 00:06
No one wanted to visit Italy more than Me ! Booked tickets with ease using this app - was so excited - COVID hits - no response for days to inquires - when someone finally got back they told me to investigate it myself with the various train companies they book through - I get it - this is hard times for travel industry but why not just take the hit give me a refund and I’ll surely come back once this blows over - nope. Figure it out yourself is what I was told. Very disappointed:(
Great
by Rumesujan on 2020/03/11 01:17
Easy, reliable and many more
Mr. Naif Al Tamimi
by NTFree on 2020/03/06 15:50
It it is one of the greatest apps for traveling
Easy
by rosaura rojas on 2020/03/03 11:23
Very easy to use, always finds me some of the cheapest prices.
Add a few things and get another 5 star review
by Gare bear97 on 2020/03/02 01:57
Add the ability to build a multi leg train trip ( U.S. Amtrak) Add different seating upgrades for trains (sleeper) Add different flight seating options (business/ first class) Add this and you get 5 stars!
Love your App
by EdyRobbs on 2020/03/01 11:12
The app is super easy to use and takes the guesswork out of the equation.
100%
by vaquita1 on 2020/02/23 23:11
100100 recomendado%
Excellent
by John-Mikee on 2020/02/22 21:20
Excellent prices
Rip off owes me money
by doorgunnermom92 on 2020/02/21 15:48
I have been a driver for them for 5 years. They owe me money and refuse to pay me. They sent me to an office to verify who I am and there is nobody there. I’ve called and texted with them for hours. I suggest you do not do any business with Uber.
Extremely simple to use!
by yonyon sister on 2020/02/20 09:09
Love this app. I can go directly to it and schedule my trip❣️
So easy to use!
by girl1234566 on 2020/02/19 04:23
So so simple, I love it
My Favorite Travel Booking App
by angelaxmack on 2020/02/17 23:32
I absolutely love this app! It’s so simple, quick, and easy to use. The design is also amazing. So pretty and visually appealing. I love that you can change between currencies. Overall an amazing app :)
Super helpful!!!
by traveling toni on 2020/02/17 01:38
Love that I can see planes, trains and bus schedule altogether!!
Grate!
by cocoruno on 2020/02/13 13:04
I love this App. I can go anyway!!!
Great app
by juan pablo villa on 2020/02/11 18:29
Amazing options to travel
Excelente
by CG1411 on 2020/02/03 07:31
Fácil de usar Excelente servicio
U.S. traveler in Europe
by MPriceArmy on 2020/01/26 11:05
Simple and easy to use with lots of connection options. I use it for all my train planning!
Superb and Trustworthy
by Pawbulous 🐶 on 2020/01/19 22:58
I book all my trains and I’ve never had a problem. Ideal for travel because it’s so reliable and trustworthy.
10%
by Beblake12 on 2020/01/19 11:35
So I use this app ALL THE TIME to book tickets within Germany. I made the mistake of using it to book tickets for myself and two friends for a day trip. The app has a problem with changing the dates you’ve entered.. so I assumed the dates I entered would be the dates tickets showed up for, but it regressed to a previous search and they dates were mixed up. I ended up booking our 3 tickets for two weeks AFTER the dates I entered into the app. When I got to the station (less than 72hours after booking) I noticed the problem and immediately got on the phone with CS. The woman I spoke to (Olesia) said there was nothing they could do sine it was “my fault” for booking the wrong dates (even though it was a glitch in the app). So I spent an extra 50€ booking 3 new tickets at the ticket counter in the station. The customer service representative only offered me a 10% discount on my next trip booked through Omio but it only works for up to 300€.. so I spent 155€ on tickets that I will not be able to use myself, refund or transfer to someone else to use. BUT HEY! I save 10% on my next.. I’m not booking with you again.
Omnio
by ebacordo on 2020/01/19 07:41
Easy as plugging in locations and dates
Good app BUT
by Sewbyfall on 2020/01/15 20:01
Great app, found cheap tickets but I cant book because theres no option in the App for me to choose ID instead of passport. I'm not leaving the US and I dont have a passport
Jwaher Alajmi
by jojo_ alajmi on 2019/12/31 04:32
It was amazing app
Saved our butts.
by Daisydown23 on 2019/12/30 07:22
This app is not only easy to use but it has saved us hundreds in transportation fees. Flights and trains are significantly cheaper on this app than at the train station or air carrier websites. We used this app our entire trip to Europe (Switzerland, Germany, Netherlands, Belgium and France). Highly recommend.
The best
by FamositoPR87 on 2019/12/28 16:33
I find the most cheap flights ever fast and efficient I recommend to everyone
❤️
by tohhee on 2019/12/25 12:37
Nice
First & Last Time!
by 1madgreek on 2019/12/25 12:21
Purchased tickets & the app supposedly had my train tickets on my device! We were supposed to activate only on day of travel! Asked email support twice over TWO weeks, will I need WiFi access to pull tix? Twice & all I got will get to you soon! So went ahead w/ trip, activated on day of travel in Southampton & the bar code wouldn’t pop up! So we couldn’t use the electronic auto gates:( Lucky 4us we dealt w/ a lady agent (only one around) that decided to let us through as I showed her our info that we had indeed bought tix. In London cuz of a rail strike it was chaotic so we didn’t have to use the electronic gates to exit as again we got lucky & a security officer had a side gate open to let hordes of stressed people through! We were fortunate this time but the app w/out bar code is useless &won’t use again! You should have the ability to put tix on Apple Wallet! Until then I’m done w/Omio! Other apps available to try & avoid another potential fiasco.
Worst Travel Service Ever
by antennaevelynharry on 2019/12/20 08:20
The app is user-friendly, but NEVER book anything through their platform! Especially if you are traveling from US to Europe! If there is anything happened to your trains, they are NOT responsible for it at all!!! And their customer service NEVER pick up the call and HANG UP the call! Go to the legit SNCF app to save your life.
thank you omio/geteuro
by yellingbytes on 2019/12/15 08:59
i quit deutschbahn app because of you😄 good job!
Train Canceled Due To Strike, But Can’t Get Refund
by CCharmWeddings on 2019/12/15 07:09
I have 12 train tickets (4 routes purchased for my husband, son and I) that have all been cancelled due to the strike in France. But, I have been unable to get customer service to respond with a refund. It’s completely disheartening - would NOT recommend this service. Wish I would have used the train service directly.
Perfect
by Alireza sadeghian on 2019/12/12 18:13
Omio is perfect for traveling
Gordon McClung
by GotdonLM on 2019/12/11 06:37
Works great. Real time and energy saver. Many thanks
Great service
by agatha! on 2019/12/09 12:18
This app has been super helpful during my trips in Europe, you can plan ahead or just buy last minute tickets. I also love the fact that it gives you bus/train/flight options.
Great app
by sam46180 on 2019/12/06 02:13
Very useful app for traveling and accommodation
Outstanding service
by The Great Kingfish on 2019/12/01 15:10
Very good!
Love it!
by kgixzy on 2019/11/30 01:59
This app is awesome. Completely helps you navigate all the different modes of transportation in a foreign country. Definitely has made traveling much easier.
Never book here
by Dinkdoobie on 2019/11/24 08:17
If I could give them negative stars I would. I not only missed my flight but they took over $400 and never booked my flight with the airline. Was stuck at the airport half a day and missed the event I needed to get to. I highly suggest you book elsewhere. Customer service wasn’t available until hours later and the refund isn’t even 100% returned.
So much easier than navigating the guidebook!
by Shatzee23 on 2019/11/23 21:36
Traveling with my 13 y/o son and have never been to Germany. We planned our basic route before arriving from the US but did not have much other than hotel nights reserved. This app made traveling between cities and towns so much more manageable and gave us real time train schedules and prices. This made day trips slightly off the beaten path possible. Highly recommend!
Great app until your train is canceled.
by KJofC.C. on 2019/11/12 14:19
I have taken many trips and bought the insurance through the app. The only bad thing is that if you need to use that insurance, they don’t get back to you. Scam.
Reasonable
by nus23 on 2019/11/11 03:38
Better than any other app
American Newlyweds Traveling abroad
by newlyweds traveling abroad on 2019/11/08 09:18
The only thing wrong with this app is that, the don’t explain a lot of how to read the ticket. We had 2nd class and 1st conductors told us we didn’t have reserved seats but then got asked to move twice. Then another conductor read our tickets a took us to what needed up being a private 6 Person booth.
Loveeeee it
by Kdizzzzle13 on 2019/11/02 05:50
Love it, easy to use
Website keeps crashing
by Swell-Mel on 2019/10/28 08:21
The first time I used this app it worked fine. The time over two days of trying it kept crashing. I would select English and make all the entries and select search and it would reset to Spanish with all the data dumped. Tried it several times in Spanish and the same thing would happen!
DONT CHECK PRICES
by dyltravels on 2019/10/26 13:27
Haha this is actually the worst app ever, if you look at any prices for trains the app will purposely sky rocket in price later during the week. For instance I’m looking at the exact same train on the exact same website online through safari but because I already looked at the prices before on the app it’s a lot more expensive
Said Booking was Confirmed but it wasn’t
by jasmineu78 on 2019/10/22 23:30
DON’T USE THIS APP! I have booked a flight with Omio before so I thought they were a reputable service but they are not. I booked another flight to London a month in advance and received a booking confirmation email. Days before the flight, and I did not receive a ticket from the airline. I contacted Omio and they said the booking was never confirmed with the airline despite telling me that it was. They are untrustworthy and you should just go directly on the flight website!
Helpful
by chadinabati on 2019/10/22 07:35
I like this app🥳🥳🥳
Terrible customer service
by Cryin' on 2019/10/14 17:37
The wait times are extremely long for customer service and I’ve had two occasions where the customer service has been very rude and not helpful at all. I would suggest avoiding booking through omio at all costs!
Great for traveling booking
by Mathew will on 2019/10/14 17:35
I use this app where ever I’m at works great and it’s quick. Great options for traveling always available on the site.
Convenient but not best
by mdbusapp on 2019/10/13 05:53
We assumed the app identified and offered best value but it does not. Very convenient to use. But weekend tickets were less than half the price of the least costly ticket shown. The app does not even offer weekend ticket options.
Review
by FenChntFreeTickets on 2019/10/10 07:33
Very very easy to use
If you’re going to Europe, you need this app
by SeeLittle on 2019/10/08 03:15
I’ve found SO MANY amazing deals thanks to Omio. That said, it’s sometimes worth double checking your prices via another website, but 9 times out of 10, you’re gonna find your beat deal here. I’ve already recommended this to dozens of people!
Sheer incompetence
by jonboon on 2019/10/01 23:49
Sold us tickets on a bus claiming there were no seat assignments and we could sit anywhere we liked. Turns out the bus DID HAVE seat assignments, and OMIO had no option to select seat assignments AT ALL. Had to move seats each time the bus made a stop to pick up more passengers, holding up the entire bus because of the narrow aisle. Finally ended up with separate seats at the end since we were never assigned any seats. Absolutely irresponsible.
Missing critical information (Scam/ rip-off)
by Mady_95 on 2019/09/17 07:37
I used this app for my train from Paris to the French country side on a business trip. The app did not not list which cart or seat my company booked for me. I only found out after my trip that they had gotten me first class after reviewing the emailed invoice. There is no reason this app couldn’t correctly show my ticket. I believe they withheld that information on purpose. Best to just print the paper ticket.
Was scammed with lacking customer support
by natewwu on 2019/09/03 07:31
SCUMMY COMPANY BEWARE!!! I purchased a bus ticket from Porto to Lisbon and double checked the dates of my departure and return to ensure they were correct. Upon receiving the tickets via email, I realized the date of my departure ticket was incorrect. The app had glitched and upon contacting customer support, not only were they rude, they kept telling me that I didn’t know what I was talking about and that I was obviously wrong. Stay away from this company there’s much better alternatives out there.
Ten Thumbs-up
by irisandu2 on 2019/08/27 20:35
Compared to raileurope, we'll don't bother. No competition at all.
Review
by khakali on 2019/08/27 06:29
The apps kept sticking on one week travel instead of registering the return date I was entering.
Buenísimo
by Fabrigiu on 2019/08/25 13:18
Buenísimo
Best App ever 😉
by lala cuervo on 2019/08/23 07:44
This app made super easy when we need it tickets right away while traveling in Europe Specially when you don’t know where to buy your tickets, and also gives you the choice of choosing the best way to get to your destination We really recommend it, it really is a super easy to use too.
Great way to travel Europe
by Kevra420 on 2019/08/16 13:29
We have used this app for all of our train ride through Europe. Super fast and efficient while booking and you don’t even need to print the passes out before hand. Perfect for travelers!!
Opens up a whole new world!
by astroyo on 2019/08/12 12:42
It’s perfect for my planning and brings to life in minutes what my dreams conjure up! Exactly what I need to plan my next adventure!
Easy Travel in Europe
by Ossom K. Harrison on 2019/08/12 08:06
With this app, you can easily get affordable means of transportation within Europe. Whether by train, Bus or plane, this app always get you the best deals. I highly recommend it.
No customer support
by Jack Figgatt on 2019/08/11 21:53
Booked the wrong dates for my train trip and tried to contact the support a week ago. They have still not gotten back to me.
Great travel app
by Svetlana Kuk on 2019/08/06 18:25
Easy to use, brings up great flight tickets!
App crashes
by Fury_Actual on 2019/08/05 12:57
The app crashes each time I attempt to switch my currency from dollars to euro. Quick tip: the pricing scheme appears to favor euro which will save you a bunch of money if you switch currencies.
This app saved our vacation!
by habdelra on 2018/08/19 06:09
We had booked a Mediterranean cruise that left out of Rome, however our connecting flight was 8 hours delayed because of mechanical problems. Which meant that we would just miss the boat. We asked the ticketing agent to rebook us on a flight part way thru the cruise so we could have some semblance of a vacation. The gate agent told us that no flights were available. With this app, I was able to book a flight to city that the boat made its first port while flying on my delayed flight. The tickets were actually really cheap for booking them literally 12 hours before the flight took off. This app saved our family vacation!! We didn’t miss any our our cruise! Thanks so much!!!
Easy to book
by ThomWestNY on 2019/02/24 15:09
My first compliment is that this site is very easy to use and provides up to date comparisons between different modes of travel. A real life example happened to me while I was traveling in Germany. I missed boarding a train because the ticket booth had not yet opened and ticket machine was complicated to use and wouldn’t accept my credit card. So I unpacked my laptop to access this site to buy my ticket for the next train. The ticket was instantly sent to my iPhone. This incident taught me to check this site the night before travel.
10%
by Beblake12 on 2020/01/19 11:35
So I use this app ALL THE TIME to book tickets within Germany. I made the mistake of using it to book tickets for myself and two friends for a day trip. The app has a problem with changing the dates you’ve entered.. so I assumed the dates I entered would be the dates tickets showed up for, but it regressed to a previous search and they dates were mixed up. I ended up booking our 3 tickets for two weeks AFTER the dates I entered into the app. When I got to the station (less than 72hours after booking) I noticed the problem and immediately got on the phone with CS. The woman I spoke to (Olesia) said there was nothing they could do sine it was “my fault” for booking the wrong dates (even though it was a glitch in the app). So I spent an extra 50€ booking 3 new tickets at the ticket counter in the station. The customer service representative only offered me a 10% discount on my next trip booked through Omio but it only works for up to 300€.. so I spent 155€ on tickets that I will not be able to use myself, refund or transfer to someone else to use. BUT HEY! I save 10% on my next.. I’m not booking with you again.
Used it frequently, still needs more direct simplicity
by Morimeh on 2017/10/19 19:48
I used this app extensively for travel in Europe. I found it very convenient to book trains directly in Italy, France, Spain and Germany. However with the rest of the railways and all the airlines in Europe, they don’t provide any “direct” ticketing. That feature is great. I think they are on the right track but Ned to expand their “direct ticketing” feature extensively. If nothing else it gives a great overview of all the available bus, train and plane schedule and prices all in one place. That was the most convenient and helpful part of the app.
Be Aware! Trying with Omio in emergencies is a nightmare.
by IriePat on 2020/04/16 12:42
It’s not trusting, I bought 2 tickets Valencia to Madrid more than a month before Covid19 emergency happened. When I tried to cancel before my trip because of Covid19 restrictions, I couldn’t do it because the app was saturated, when I tried to do it through costumer service emails, I got no answer, I tried from their Facebook page and just got a general message from a machine, when I tried to call it didn’t work either. So the week of restrictions came up and I couldn’t cancel nor contact any assistance from Omio. I spent $223 and one month and a half after they just refunded $88. So I’m deleting the app and unlike Facebook page, and I’m gonna leave all the worst reviews anywhere I see Omio, so they won’t do the same to other costumers.
Gives unrealistically short transfer times
by MatureGamer on 2019/06/25 11:34
Struggled for a long time trying to get round trip ticket from Florence to 5terre . Kept insisting on giving 5 minutes to transfer at La Spezia, even though that isn’t really possible with trains usually late. Going there wasn’t a big issue as one can just get the next train , but coming back that is a big problem. Decided to by each leg separately. Got first leg, tried to buy second and popped up error at end saying ticket purchase failed. Credit card was charged anyway. Tried again and again and app kept crashing back to search. Gave up and went to sleep and ticket from failed purchase arrived in the morning.
Tons of info and options offered
by Maureen225 on 2019/02/28 20:17
This app is easy to use and is full of pertinent information. Various routes are offered via multiple train/tram companies, as well as air and bus options. It includes filters, number of stops, route numbers, timing of stops and length of trips & layovers. I don’t believe you can purchase tickets on this site, but it’s always the first place I go when considering my options for European travel.
For the traveler
by ScooterUSA on 2018/06/28 12:54
If you’re not using this app, you’re missing out, or, you have really bad friends for not telling you about it. It was my first excursion into Europe. If I could do it over, I would not have purchased a Eurail pass and planned everything through flights and used local rail for short connections. What I spent on the rail pass, I could have flown much easier with much less headache, and had time to see twice as many places.
So much easier than navigating the guidebook!
by Shatzee23 on 2019/11/23 21:36
Traveling with my 13 y/o son and have never been to Germany. We planned our basic route before arriving from the US but did not have much other than hotel nights reserved. This app made traveling between cities and towns so much more manageable and gave us real time train schedules and prices. This made day trips slightly off the beaten path possible. Highly recommend!
Navigating the South of France and Italy with ease!!!
by KemM1 on 2019/04/01 17:42
I would’ve been lost without a few apps at my disposal during this trip...Omio is one of them! It made getting around for someone who speaks NONE of the languages common to this region, so easy!!! Destinations are clearly mapped and times/fares are accurate and very helpful when planning what you can squeeze of this lovely area into the time you have. I’ll never travel to Europe without it.
So easy!
by Shorty_67 on 2021/10/23 16:43
As a young American who’s never traveled before, living in Europe and being able to get good deals on buses, trains, or planes literally anywhere around me (I get the student discount for the under-26 year-olds) it’s easier than the station tickets because it’s all in my language and it has every method of travel organized by cheaper or fastest, I love it.
WORST SERVICE THEY STEAL YOUR MONEY
by isabel318 on 2021/06/14 15:23
This is the WORST service for tickets I’ve ever used! Worst client support, and worst solutions for refunds, 7 days to reply a miss informed email and never replied calls! they DONT refund the whole value you paid for, if you don’t want omio credits they will charge you even more! And the omio credits only come as individual discounts so if you want to use it all in one trip you have to buy separate tickets and PAY MORE service fees and PAY MORE for the rest of the ticket yourself even if you have money from another refund. They ROBBED me 7 euros now and a lot more, tying me to keep using this HORRIBLE SERVICE.
Glitch resulted in charges and no refund
by GondorGold on 2019/03/04 13:35
I really liked goeuro and had been using it for about 6 months while living in Europe, but last month the app glitched and charged my card for a bunch of tickets I didn’t buy- customer service admitted to me that the iPhone app had glitched and the problem had been solved, but only refunded the most expensive tickets despite my own app showing me a bunch of archived trips for tickets i hadn’t used! I still have charges on my card that don’t make sense. If you download keep very careful track of the trips you are taking! I’ll be using Trainline now
Perfect for the best Eurotrip ever!!!
by L1987 on 2019/01/28 07:46
I’m just crazy about this app because it shows you not only buses and flights, but also trains!!! And you can book from it too! I’ve been planing the perfect trip all over Europe and this is making everything easier and better! Highly recommend if you wanna see more without spending more.
DONT CHECK PRICES
by dyltravels on 2019/10/26 13:27
Haha this is actually the worst app ever, if you look at any prices for trains the app will purposely sky rocket in price later during the week. For instance I’m looking at the exact same train on the exact same website online through safari but because I already looked at the prices before on the app it’s a lot more expensive
Easy for an American
by BeckyBee28 on 2019/07/24 15:13
I did a two and a half week trip through Europe and this was by far the easiest way to do train tickets. Most lines had digital tickets so there was nothing to do other than bring my phone! I almost couldn’t believe how most people still had power tickets. Highly recommend.
American Newlyweds Traveling abroad
by newlyweds traveling abroad on 2019/11/08 09:18
The only thing wrong with this app is that, the don’t explain a lot of how to read the ticket. We had 2nd class and 1st conductors told us we didn’t have reserved seats but then got asked to move twice. Then another conductor read our tickets a took us to what needed up being a private 6 Person booth.
Best App ever 😉
by lala cuervo on 2019/08/23 07:44
This app made super easy when we need it tickets right away while traveling in Europe Specially when you don’t know where to buy your tickets, and also gives you the choice of choosing the best way to get to your destination We really recommend it, it really is a super easy to use too.
If you’re going to Europe, you need this app
by SeeLittle on 2019/10/08 03:15
I’ve found SO MANY amazing deals thanks to Omio. That said, it’s sometimes worth double checking your prices via another website, but 9 times out of 10, you’re gonna find your beat deal here. I’ve already recommended this to dozens of people!
Found a last minute super cheap fare in Italy
by NYC Mamasita on 2018/08/21 22:48
Tried to book a train ride from Milan to Portofino on TrenItalia but it was sold out. Couldn’t believe the super cheap fare I found on GoEuro! And it also had the time I needed to travel. The same time was sold out on the TrenItalia site! I downloaded the app and pulled up my reservation. It was easy peasy. I just hope it works tomorrow at the station!
HUGE help in navigating travel
by Mincata on 2019/05/12 18:50
I can’t count how many times we use this app. Not always to buy tickets but even just to look at what our options were. It’s very easy to use and gives the perfect amount of information. Highly recommended!
No support, again!
by solo99999 on 2021/09/10 05:27
2 years ago I quit using Omio because they left me with zero support in an unpleasant situation. Gave them another chance for a current trip and low and behold support is MIA when I need it once again. It’s been over a week now that I’ve tried to get a response and all I received was an automated message about how valuable I am as a Customer. Once I use up the bookings I have made in the app, it’s goodbye forever this time, and making sure everyone in my area of travel industry avoids this garbage.
Poor Customer Service With Coronavirus Outbreak
by Astro64677 on 2020/03/12 00:06
No one wanted to visit Italy more than Me ! Booked tickets with ease using this app - was so excited - COVID hits - no response for days to inquires - when someone finally got back they told me to investigate it myself with the various train companies they book through - I get it - this is hard times for travel industry but why not just take the hit give me a refund and I’ll surely come back once this blows over - nope. Figure it out yourself is what I was told. Very disappointed:(
Great for English Travelers
by cathick on 2018/03/05 12:06
It’s an amazing way to look into travel around Europe. Simple to use. You have to be creative about to and from locations because it only is based off the information you give but if not from one town, change town to maybe a bigger town and there are amazing options.
Saved our butts.
by Daisydown23 on 2019/12/30 07:22
This app is not only easy to use but it has saved us hundreds in transportation fees. Flights and trains are significantly cheaper on this app than at the train station or air carrier websites. We used this app our entire trip to Europe (Switzerland, Germany, Netherlands, Belgium and France). Highly recommend.
Best Train App
by mitrekker on 2018/09/12 14:56
I’ve used the GoEuro app for train travel in Italy and Switzerland and find it very user friendly. I have also been able to frequently find cheaper fares than with the company sites. The only negative is that if you want to know the platform info, you need to get that info from the rail company sites.
Said Booking was Confirmed but it wasn’t
by jasmineu78 on 2019/10/22 23:30
DON’T USE THIS APP! I have booked a flight with Omio before so I thought they were a reputable service but they are not. I booked another flight to London a month in advance and received a booking confirmation email. Days before the flight, and I did not receive a ticket from the airline. I contacted Omio and they said the booking was never confirmed with the airline despite telling me that it was. They are untrustworthy and you should just go directly on the flight website!
Easier than other apps
by MEMesa12 on 2019/05/23 07:43
This app is easy to use and I like that it has obvious one way and round trip options as well as the ability to switch them back-and-forth with ease.
Was scammed with lacking customer support
by natewwu on 2019/09/03 07:31
SCUMMY COMPANY BEWARE!!! I purchased a bus ticket from Porto to Lisbon and double checked the dates of my departure and return to ensure they were correct. Upon receiving the tickets via email, I realized the date of my departure ticket was incorrect. The app had glitched and upon contacting customer support, not only were they rude, they kept telling me that I didn’t know what I was talking about and that I was obviously wrong. Stay away from this company there’s much better alternatives out there.
Frustrating experience with Omio in Italy
by staskh on 2021/09/25 19:12
It was terrible and frustrating experience 1.) I requested to change (fix error) travel date, but no one contacted me back. No customer service phone at all! Had to cancel ticket with list of $60 and order new ticket 2.) on new ticket , first segment train DID NOT got to Milano Central, but end it trip on Milano Lamb. station. Omio do not have updated train schedule and destinations! Terrible and frustrating - Not the way you expect during a vacation
EXTREME overcharging
by RomaTravels on 2021/10/30 18:56
I used Omio to book a trip to Sicily from Rome with a few friends and thought nothing of the expensive tickets at first. That was until one of my friends told me that they purchased their tickets for 150€ cheaper than what I got them for AND another had to purchase a new ticket in the airport which was still 100€ cheaper than mine! I will NOT be using this again. Don’t use unless you want to spend WAY too much money for no good reason!
From NY
by Rose Febles on 2019/04/24 07:33
While in Sevilla I used this app to buy tickets to Cádiz and Madrid. With the mobile ticket option I was able to buy tickets on my phone and get right on the train. The conductor scanned my phone and I was all set. I highly recommend this app
Great service
by agatha! on 2019/12/09 12:18
This app has been super helpful during my trips in Europe, you can plan ahead or just buy last minute tickets. I also love the fact that it gives you bus/train/flight options.
Tool to studying abroad in Europe
by calstar09 on 2019/03/21 11:29
Quick and easy way to scout options for travel around Europe. I prefer it over other sites because it includes all prices (no transparent feed) and is super user friendly. Great for college student studying abroad
Easy to use
by ThiSuLam on 2019/02/21 04:00
Simple, easy layout and quick result but I wish it has an options by user as a filter such as “ sort by cheapest or fastest” just like when you search for deals stuffs.
Missing critical information (Scam/ rip-off)
by Mady_95 on 2019/09/17 07:37
I used this app for my train from Paris to the French country side on a business trip. The app did not not list which cart or seat my company booked for me. I only found out after my trip that they had gotten me first class after reviewing the emailed invoice. There is no reason this app couldn’t correctly show my ticket. I believe they withheld that information on purpose. Best to just print the paper ticket.
poor service
by Lyddsssss on 2019/02/19 17:36
I bought a ticket thru the app that stated it was a mobile ticket. Then I recurved an email saying I had to print the ticket to get on the bus. When I emailed customer service with the proof that I purchased a mobile ticket they replied 9 days later saying couldn’t assist me because the email said I had to have a printed copy. I wasn’t allowed on the bus and missed my trip. overall disappointed my entire experience.
Should be easier
by DTS5225 on 2021/11/22 21:39
I have two sets of tickets on Omio. I downloaded the mobile app because I knew I would be buying additional tickets on my trips. I wanted to just use one app. But once you get the app, they make it incredibly hard to simply sign in and makes Not sure why. Wish it wasn’t so.
Great way to travel Europe
by Kevra420 on 2019/08/16 13:29
We have used this app for all of our train ride through Europe. Super fast and efficient while booking and you don’t even need to print the passes out before hand. Perfect for travelers!!
My Favorite Travel Booking App
by angelaxmack on 2020/02/17 23:32
I absolutely love this app! It’s so simple, quick, and easy to use. The design is also amazing. So pretty and visually appealing. I love that you can change between currencies. Overall an amazing app :)
Sheer incompetence
by jonboon on 2019/10/01 23:49
Sold us tickets on a bus claiming there were no seat assignments and we could sit anywhere we liked. Turns out the bus DID HAVE seat assignments, and OMIO had no option to select seat assignments AT ALL. Had to move seats each time the bus made a stop to pick up more passengers, holding up the entire bus because of the narrow aisle. Finally ended up with separate seats at the end since we were never assigned any seats. Absolutely irresponsible.
Fraudulent
by Julie J. Kim on 2019/05/06 00:33
Just got off the call with the agent. I accidentally bookend on the wrong date so contacted immediately. The change fee is 15 euro as mentioned in the contract. They said I need to pay 195 euro per person to cover the difference + 15 penalty fee. the original ticket price wa 87 euro. I checked and the date I needed to travel is actually 113 euro. I should pay 35 euro per person. Not 195. It’s a scam and fraudulent company that takes your money away. Avoid at all possible.
I will never use this app again!
by Germ_27 on 2019/07/15 05:17
I missed a bus because my ticket was not correct one day, and I almost missed another the very next day for the same reasons! I asked a bus of the company I was riding with, and LUCKILY it was the one! Nope, the time was incorrect on my ticket, and Omio never gave me any boarding information. I have been successful with just buying from the transportation companies, so just do that. I will never use this app again.
Very easy to use — good prices
by Tommy NYC!! on 2019/08/05 10:31
We booked four separate bus and train journeys during our three week trip to Denmark, Sweden and Norway. It could not have been easier— highly recommended by this New Yorker !!
New to this...
by MattieMere on 2019/01/31 03:06
We’ve never been to Europe and are so glad we found this app. It makes it so easy to see exactly how much each mode of transport costs, and when/where we can go. Love it!
Omio is wonderful!
by MimiDog29 on 2019/08/03 19:52
The real time arrival and departures schedules on this app saved me from missing a travel connection. Booking tickets is easy to do and most are e tickets. I don’t work for the company I just love their app!
Easy & Helpful
by Fiquigs on 2019/02/20 17:21
I am a new traveler trying to navigate Europe and this app has made it insanely easy to find travel from city to city. I’m so excited to explore all these beautiful places thanks to this easy app!
Train Canceled Due To Strike, But Can’t Get Refund
by CCharmWeddings on 2019/12/15 07:09
I have 12 train tickets (4 routes purchased for my husband, son and I) that have all been cancelled due to the strike in France. But, I have been unable to get customer service to respond with a refund. It’s completely disheartening - would NOT recommend this service. Wish I would have used the train service directly.
Most recent update doesn’t allow purchases
by Just want a ticket on 2019/06/14 20:57
The most recent update to the app will not allow me to make any purchases. I choose my train and go to passenger info and encounter a blank screen that won’t load OR it closes the app altogether. Very disappointed as I was under the assumption that the app was supposed to make life easier.
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Current Version (6.85.1)
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