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GET THERE FASTER with the all-new tomtom go mobile app >> Drive up to 50 FREE miles every month The new tomtom go mobile app is a sleek combination of the latest TomTom car navigation technology and world-class traffic information. You will always have access to the best route available based on accurate, real-time traffic information that gets you to your destination faster, every day. BENEFITS >> Offline navigation you can rely on: No need for an internet connection to plan your route. >> Insanely accurate traffic information: Get highly accurate traffic information, in real-time.* >> Drive more relaxed with safety camera alerts: Join our community of millions of drivers sharing safety camera locations in real-time*. >> See buildings and landmarks in stunning 3D: Know exactly where you are so you never miss a turn. >> Quick access to your favorites: Start driving to your favorite places with a single tap on the map. FREE MILES Download tomtom go mobile and drive with the app for a fixed number of free miles every month. Upgrade to Unlimited Navigation to drive without miles restriction. Select a one-year or three-year subscription, depending on your driving needs. NOTICE FOR OWNERS OF THE ORIGINAL NAVIGATION APP The original TomTom Navigation app for iPhone is no longer available for purchase. As an owner of the original app, you will continue to receive updates to the app and the map. For instructions on how to reinstall the app, go to http://www.tomtom.com/22248/. Owners are also entitled to a FREE three-year subscription to the GO Mobile app. Make sure you have the latest version of the original Navigation app installed and go to the shop to redeem your upgrade to the GO Mobile app. For a video tutorial on how to upgrade you can watch https://www.youtube.com/watch?v=XRX6H24gb2g FEATURES - World Maps: Install and update maps from around the world at no extra cost.** - TomTom Traffic: Always know where delays are and whether a faster route is available.* - Safety Cameras: Drive more relaxed with safety camera alerts, trusted by millions of TomTom GPS drivers. - Offline Maps: Maps are stored on your device so you don't need internet access or data roaming to plan a route. - Points of Interest: From gas stations to hotels, your app comes pre-loaded with millions of useful POIs. - Navigate to Contacts: Never memorize an address again. Select a contact from your list and the app will plan your route. - Quick search: Find destinations faster with Quick Search. It starts finding locations as soon as you start typing. - Navigate to Copied Addresses: Easily select locations you found on websites or other apps by copying their address and pasting them into Quick Search. - Advanced Lane Guidance: Clearly see which lane to take at key junctions. * These services require a cell phone connection. Your operator may charge you for the data used, and costs may be significantly higher when used abroad. On average, TomTom Services uses less then 10MB per month. Check http://tomtom.com/20719 for availability per country. The question of the legality of services to warn for safety cameras is not clear in Germany. You therefore use this service at your own risk. TomTom does not accept any responsibility for the consequences of use of the service in Germany. For more information please go to http://tomtom.com/5560 ** Data storage constraints may apply. Download 4 or more full updates of any installed map per year. You need a Wi-Fi or cellular data connection to download new maps and updates. Continuous use of GPS running in the background can dramatically decrease battery life. TomTom reserves its right to unilaterally withdraw and/or to amend this offer and/or to amend the terms and conditions.
I like it
by Yreffej on 2019/05/16 16:59
The new app took some getting used to. I liked the old app and this one was very different. I do like the traffic info that gets fed into the route. One small problem. When I close the app it doesn’t stay closed. When I swipe up on my phone it is still there. Worried it’s using up my battery.
Very good!
by jnfjsf on 2019/05/15 13:19
A few suggestions: 1) I miss the compass; 2) Maybe offer a list view for the menu; 3) Maybe incorporate some more swipe gestures into the app, to go back to the previous screen, to be able to move around in the map view to see an alternative when in traffic...
Warning do NOT purchase an upgrade!
by Humble Neophyte on 2019/05/12 21:33
Tom Tom go mobile will not refund my $21.99 upgrade payment applied to a Google Pay card. The app will not update or upgrade. I’ve been robbed, and Tom Tom’s customer service department is useless!
Illegal & unethical business operations!
by 486456 on 2019/05/11 18:22
The agreement I signed up for and paid $70 for was LIFETIME USE! I don’t care ONE BIT about your equal value garbage. You went in an agreement with me that I paid $70 and I got LIFETIME USAGE! You just cannot on a whim screw your customers like that! You’re in breach of contract! You even changed your website no longer stating that I have a lifetime membership so I can’t have proof to sue you for breach of contract! Furthermore, you’ve “glitched” these accounts (that you’re looking into to fix, yea right) to force us into a yearly contract. I DEMAND SATISFACTION OF EVERY ORIGINAL CUSTOMER YOU’VE SCREWED OVER! This is highly unethical and illegal that you change terms in such a dishonest fashion. Again, I care NOT for your copy and paste response about your yearly contract value because it isn’t!
Good
by Muleskinner88m on 2019/05/09 01:46
Good
No CarPlay
by Joe Sarsero on 2019/05/09 01:13
I have used TomTom apps on my iPhone for eight years. But now Apple Maps, Google Maps and Waze are free and work with CarPlay. TomTom Go charges a monthly subscription fee and does not work with CarPlay. I just stopped using this app. Do not get it.
App crashing
by Scott11230 on 2019/05/07 13:15
Anyone else experiencing the app crashing since the last iOS update? This app is useless now. I’m really mad.
App is OK but can be better
by Castellouz on 2019/05/02 12:56
I use the tomtom app for years now. The app is ok in general. However the app is kind of slow when you go through the menu! I don’t understand why the gps pop up messages for an alternative road to make you save 2mins, I guess people doesn’t care to get at destination 2min early or not plus the message is written with tiny flashy green letters! We are driving, we can’t put attention to the gps to read the alert! One last thing is when you guys are going to make the app compatible with AppleCarPlay?
Supi
by Suadrexha on 2019/04/25 08:34
App TomTom is perfekt just were good to work with CarPlay :)
Quality of Map
by luisluigi639 on 2019/04/23 04:45
This is a very good map provider. I think they do their best to keep it up to date but it still needs some work. The city I live in, Denver is grow fast, and they can seem to keep up. I would use it more if it were more accurate.
I like tomtom go but...
by Almeidfw on 2019/04/02 13:31
Why not Carplay yet?
Unable to extend subscription
by newshound66 on 2019/03/28 20:49
My 3 years of free unlimited navigation will end soon but I’m unable to purchase a 1-year subscription for TomTom Europe. I keep receiving an error message telling me to try again.
Tom Tom Go iPhone
by TsnkmanArt on 2019/03/25 13:31
Installed Go a week or two ago. So far I like it very much. Good deal for cell phones.
Pretty solid
by retired-n-travel on 2019/03/22 15:50
I’ve been using this app for a couple years now and recently used it on my road trip from Washington state to Tennessee as I moved. The application worked flawlessly the entire route. I do wish the app had more features like located restaurants like it does for gas stations so one knows where he can stop and eat along the way. Fact is to add that functionality would take a lot more storage so I understand the limitations. I will see the camera alert for intersections has no doubt more than paid for the cost of the app
Is this supposed to be a real app?
by L'il Sparkey on 2019/03/15 16:22
Hello!? Is anybody there? I used my “internet connection“ to download the app and maps then it tells me check my “internet connection” when trying to setup an account?! Can’t setup an account. Can’t upgrade. I’ve never heard of an app so poorly written it won’t even take your money... 3/15/19: iPhone just now let me know I have a Developer Response to my comment. Seems like the TomTom knuckleheads are now Apple employees! Worst app in the history of apps! And the response was worthless! Google Maps all the way!
Car play release day?
by Aksbel on 2019/03/11 01:27
Today I was reminded that I have 15 days left on my subscription. For now, I don’t use Tomtom go because it doesn’t support CarPlay. It just sits on my phone, consuming space. Should I keep it TomTom? Update. Today I deleted TomTom Go. I’m really sorry, I’ve been using TomTom since 2003. I’ve been a loyal customer for so long. But it’s time to move on, because you guys can’t keep your promises. First you said earlier this year, then you changed it to THIS year. Maybe you think that you’re too big to fail, but remember Blackberry or Nokia. Where are they now? They lost to the Google and Apple. In 5 years no one will even remember a cellphone with these names. Good luck!!!
Free my maps!
by Sfseals on 2019/03/10 04:07
Hello TomTom! Have you checked your calendar? It’s @early 2019” already . Where’s the Carplay compatibility? No updates for 3 months? Get on it!
Not enough space???
by Tamerrashdan on 2019/03/04 06:58
I can’t download the US map because the app says not enough space I have over double the space on my iPhone!!!!
Needs one more thing...
by KevinL524 on 2019/02/18 18:08
The android version of the app supports saved routes from the MyDrive app /site. The iOS version needs the same feature -- it currently only supports My Places. Is that feature planned for the IOS version? It is a major feature in my book.
You never lost when you drive unknown area like me!
by Nazim uddin khandakar on 2019/02/18 06:24
I love tomtom GPS, because it’s showing me which way I will turn I like it so much that why I never lost now I know it.
Bait and Switch Must Be Illegal!!!
by Adam Witmer on 2019/02/17 16:35
Terrible! I purchased the tom-tom app a few years ago and paid a premium price for it. I absolutely loved it and used it all the time. I ended up taking a job where I was off the road for a while, and actually got a new phone this summer. As I went to use my tom-tom app on my new phone, it no longer was supported! They are now demeaning that I buy a new version of the app and my new phone will only download a 30-day trial version of the old app that is also no longer supported. This is ridiculous! I cannot figure out how to talk to anybody at this company and this is a clear example of a bait and switch! So disappointed, and will never ever use Tom Tom again. This is absolutely unethical, and has to be illegal! Do not waste your time with Tom Tom. They will screw in the end.
Doesn’t work
by Scott Hwd5 on 2019/02/17 16:05
I would like to try the app but the maps will not download no matter what I try.
Storage issues
by Jaredtodd1969 on 2019/02/16 16:09
Plenty of storage but app thinks I don’t have enough storage to download map. I have 20 gigs available. Trying to download west Europe. Very frustrating. Otherwise favorite map app!
Raptorman57a
by raptorman57a on 2019/02/08 00:16
Would be better with satellite view
Use CarPlay? Then Look Elsewhere
by SouthlandHB on 2019/02/06 06:48
TomTom didn’t even appear ready for 2019 CES! Google the videos- the few there were showed only a simulation and a lot of hype. Truly sad and rather pathetic to watch. TomTom, sigh, It used to be the best. Someone must be very overpaid at TomTom not to innovate. If they ever bother to update, then I’ll bother to update this review. Until then all I can say is they haven’t earned your money, so don’t bother.
Make it CarPlay compatible!!
by davcanul on 2019/01/29 16:46
I have always loved TomTom navigation. But with the convenience of CarPlay is hard to keep looking at the small screen of the phone while driving. I would not mind paying the subscription when CarPlay becomes available for the app. Please hurry!!!
TomTom is a Great App when it works
by Cyberpower678 on 2019/01/25 13:09
I love TomTom for the superior maps, great UI, and routing algorithms that also work offline. But you update a map once and leave it to Update in the background as the app claims you can do, it will will corrupt the app and no longer start. It just hangs at the startup screen. Forcing you to uninstall the entire app and reinstall, which causes you to lose all maps and settings. Not fun.
👍Advanced Lane Guidance 👍
by AMY19082 on 2019/01/20 18:00
The Advanced Lane Guidance graphics give a high level of CONFIDENCE and SAFETY that is necessary when making the SPLIT SECOND DECISIONS of driving in unfamiliar areas (at high speed😱). I initially chose TomTom over others because the app could guide me offline if I didn't have data - possible when driving. I've owned a TomTom navigation app since you used to have to buy the app (more than $40.00) plus a traffic subscription. TomTom switched to the free "Go" app and honored their commitment to us by giving us three years of free traffic (worth $60.00). The only other navigation app I've used is Google Maps, and as great as it is, I need the Advanced Lane Guidance graphics when it really counts - almost always! P.S. TomTom have a customer service phone number, and they are very helpful.
Decent app
by joanbree on 2019/01/14 14:23
I love that I can download the maps I need in advance of my trips. I often have my phone in airplane mode to save on roaming charges etc. It works very good for me. I have been using TomTom since the very beginning. Had it on a HP Palm device. It could also work with a laptop in the car.
Carplay please
by swissdrivers123 on 2019/01/13 09:58
TOM TOM is a great software. I think one of the best in term of reliability, accuracy and real time traffic. However Carplay is missing and this is unfortunately pushing the loyal customers like me to look for other options and products.TOM TOM will loose its position in this sector if it does not update itself meaningfully. All drivers in Switzerland who utilizes TOM TOM GO share this opinion. Please TOM TOM Carplay!
Review
by Chunnie and the mable on 2019/01/02 20:45
Google sure does have Tom Tom by the balls when it comes to speak to text. When I’m driving I don’t have time to be putting an address in my gps but with google maps I just tell it where I wanna go and hit start 99 percent accurate Tom Tom you need to wake up and produce a better product and best yet Google maps is free
TomTom no go
by Magnet61 on 2019/01/02 14:47
I tried to really like this app, thought it would be great.. It was for a short time. Traffic reporting was great. Then problems started. Support chat and email was excellent. I was told to uninstall and re install the app which I did.. Fixed for a few days. Then when I needed it for a trip, it couldn’t find the gps signal... then when it did it would not stay connected. Bottom line is I’m not paying for a subscription to an app that fails when you need it most. I would recommend looking else where. Way to many bugs for a pay as you go app. Update.. it gets worse.. I set it up for a 41/2 hr Route that I know and have used google maps for.. The route was calculated at 11hrs 40 min.. Glad I didn’t take it!! Junk don’t bother! Update*********** I must be nuts but I decided to give it the old college try one more time. Huge mistake! First, i had sent in a map correction in my local area which according to Tom Tom was corrected. Guess what? took that route today... the map is still incorrect. The biggest problem of all? It will not hold a gps signal. I communicated with support twice, they tried but no good. Running the latest version 12.1.2.for iphone. If you search for this issue you will see that many iphone users have the same issue. While google maps, apple maps, have no problem this app constantly searches and looses the gps signal. I should have listened to myself. STAY AWAY FROM THIS APP!! you will be wasting your time.
Good, but one thing for improvement
by Joe Sylvia on 2019/01/01 23:19
I like every thing about the app. The price for unlimited miles is excellent, traffic is free, the voices are nice, and the voices are awesome. The only thing that I think can be improved is the play route preview. I think it is a good thing that the play route preview is available, but I think it should be available to use from wherever the user starts their navigation point, as well as from their current location, rather than just from their current location. Other than that, this app is amazing!
I'm done
by T0x15e on 2018/12/31 17:30
In all the time since the old TomTom app was abandoned, there still haven't been any major improvements here. I still have ~3 months left on the free nav they gave owners of the old app but there are so many better options there's no point riding it out any longer. Address and point of interest searching is still needlessly complicated (why are they even separate?) and the ui is still slow and awkward enough that I miss turns regularly. This is truly an app stuck in the dark ages of dedicated hardware nav and I'm moving on. Old review follows: The new graphics engine is nice. That's the only positive thing I can say about this. The new subscription model is a terrible idea. With the old app I could pay once and use the maps and routing as much as I wanted and pay for traffic on the occasions when I wanted it. The traffic routing is so ineffective as to be pointless. The maps, directions, and coordinates don't match up. The directions frequently end a block or more away from my actual destination. In a dense city, that makes them worthless. I have to switch to my built-in maps app to get the last few blocks. The "near me" search area is always too small. If I want to search anywhere in my own city, I have to enter the city name first, which is a huge pain. Finally, it constantly directs me to do dangerous or illegal things. Things like illegal turns and trying to cross 3 lanes of traffic and a median to make a left turn coming off the interstate. Naturally, tomtom has been unresponsive to reports about their broken maps and dangerous directions. I'm done with these guys. It's been a good run but it's obvious that quality has tanked and won't be improving any time soon.
Liked
by C-H-J on 2018/12/28 21:13
The app have lot of good things . I just like this app and my gps get connected and get unlimited miles since I have a actual gps . That would be nice.
Worst ever
by TheMacDaddy on 2018/12/27 13:51
The good thing is that it’s graphically very slick and not silly like other GPS apps. But the bad is the navigation itself. Particularly over highways. It doesn’t announce highway names or numbers most of the time. You have to look at the screen to get the exact direction. Also, while on a highway and being directed to exit, it once it told me to exit at a weird street name when the exit is actually called something else (it said “exit 19, Warlow st” when the exit is actually some other name, and boulevard, not street. ). Sometimes it names the highway. Sometimes it just says the highway number (“i123”) rather than the name. Sometimes (most times) it just says “freeway”, not the highway name OR number. It never ever says exactly what’s on the actual road signs. There is no reconciliation between what signs you see on the road and what you hear from the GPS. Very disorienting. I’ve been using this app to navigate me to places I already know how to get to, just to test it out. If I didn’t already know where I was going, this app would confuse me and get me lost. (UPDATE: The app has since disoriented me and gotten me lost while going to a place That I didn’t know how to get to on my own, since I first wrote this review ) The navigation is really bad. Also while the app is visually slick it’s confusing to interface with during a trip. Oh and also there are no voice alerts when it alerts you of a traffic camera or anything else. Just an audible blip. You have to look at the screen to see what it’s alerting you to, because there’s no voice alert. And you have to look at the screen to see what highway to take also. It’s like the developer doesn’t realize drivers need to watch the road and not have to look at their GPS screen. I can’t believe this was made by TomTom. It seems like it was made by an amateur GPS company rather than by an old staple like TomTom. This app looks beautiful but functions very badly.
Useless without data connection unlike old app
by Teddyvetter on 2018/12/23 04:02
I originally purchased the original Tomtom app, and I loved using it. As I travel all over for work it was nice to have an app that contained all the maps as some areas simply don’t have cell coverage. This app however is useless. I can get any free app out there that gives me traffic and navigation... but they have to connect to the internet to get the map data. This program still downloads the map data to the phone but must connect to the internet to “verify subscription” so you don’t have any time to use the app..... so it doesn’t work without an Internet connection and is just as useless as the apps that do not save map data to the phone
Maps
by norms_79 on 2018/12/19 03:54
No maps for Saudi Arabia???
Lost customer just for greed.
by Clee Com on 2018/12/11 13:45
This app was perfect when I initially purchased it long before the so called “subscription” pricing took over. I think it’s BS how they decided to change their “pricing policy” for everyone. You want to change your pricing policy for new customers, go right ahead. But it’s straight up BS how Tom Tom forced even their old customers into this BS annual subscription plan. Old/original customers should have had the option to stayed grandfathered into their original pricing. Yes, Tom Tom gave me 3 years “For Free”, but guess what .. I’m not giving you a $1 to feed your greed. As soon as my 3 years is up, I’m gone. Shame on you Tom Tom for being greedy 👎🏼
Needs much work.
by KChristner on 2018/11/25 21:05
Their concept behind the app is good, but I have found multiple places missing that I am trying to go. One place it said it didn’t exist and was sending me to the next address down the street from there. It doesn’t have Speedys on Highway 40 just inside the Arizona border across from New Mexico which has been there for a long time and is a major truck stop. It makes me not want to even buy a tom-tom which I was considering before just because of how bad their maps are for the mobile app.
Not CarPlay compatible
by ElBarto247 on 2018/11/23 15:04
Enough said
No Stars For You
by 56mojo on 2018/11/21 17:35
11/21/18 I tried to update the app & could not because they won’t recognize my password. We paid for a full subscription & get no response to requests to change our password.🤯😡
Can’t wait for Tomtom Go will be supported for Apple CarPlay
by agent herrera on 2018/11/20 10:00
I’m a happy customer Tomtom Go is way better then apple maps Tomtom GO is more reliable I really like you can download world maps and Tomtom girl for free without paying 300 $400 I’m just Waiting patiently when Tomtom updates their software for Apple CarPlay keep up the good work Tomtom Inc. Rob
Recommending
by Задниццаца on 2018/11/18 15:32
Amazing app, I like it, I drive a lot, sometimes I go to places where is no internet and TOmTom help me to find right direction way.!!!
Lost customer
by awestley on 2018/11/17 17:29
I really don’t like when companies don’t keep their word. When they deprecated the original app they did so because of the one-time-pay pricing model. They wanted to charge annually. A new app gave them the excuse to charge customers again. They realized they made a promise they couldn’t keep. Instead they gave a year or two “free” of the new app. The real problem is that the original app was far superior. They just made a less-good version because it had to be “different” to justify the new app and thus new pricing model. Long story short, this app costs more and isn’t nearly as good.
Apple CarPlay
by EJC603 on 2018/11/17 00:01
I like the app but I won’t use it again until they get off their butts and gets it to work with Apple CarPlay.
Smh
by Omarllioner1 on 2018/11/16 08:28
It doesn’t let me download any maps! I have 200GB and keeps telling me Not Enough Space!
Basic navigation feature not working
by FrankJKimeJR on 2018/11/04 17:44
Looks neat offline maps are nice. Set avoid interstate highways and it is sending me on the 5. Let me know when the app is complete it’s nice otherwise (though not going to use to drive as google maps can send me on uncontrolled routes like this). How do I get a refund for the 5 bucks or whatever you charged for the monthly drive over 50 cause I’m going to use another app.
Horrible product
by Classynsassy1962 on 2018/11/02 09:53
I purchased the tom-tom go to use while I was in Paris since I do not have service on my phone. Well, they charged me but it still says I need to upgrade. I contacted customer support over a week ago and they are unable to resolve the problem. They gave me instructions to download on the computer, which obviously I’m not using directions on the computer. Very disappointed with this product and was relying heavily on it on my vacation. Do not recommend.
Not working
by Jim's iPhone 7 on 2018/10/17 14:53
Found app without a good signal to not work and became useless in the driftless region of Iowa and Wisconsin. Also, before traveling make sure to download all updates on good WiFi before leaving home.
Tom Tom Go keeps crashing at critical moments
by frntacee on 2018/10/17 08:51
Please stabilize the Go application. Also, if a mobile device is connected to the car speakers via USB, please make the default speaker the car speakers. It took me a while to figure out that I had to go to my iTunes library, open up the song that was playing, find the right icon and switch the sound to come through the car speakers. I’ve had all versions of the Tom Tom. Please don’t let this one turn into a junker.
Presentation of search results
by Robert in West Virginia on 2018/10/07 23:20
When searching for a point of interest, I am presented with a list of possible results with a location identified by a zip code and not by a city and state. When two possible results are about the distance away that I expect, I have to use trial and error to find the right one as I do not have the list of zip codes memorized. Fix that and you get one more star. Get it on Apple Car Play (or whatever that is called) and you get the fifth star
Best out there for traffic
by Wheelock23 on 2018/10/04 01:20
Amazing traffic knowledge that Waze seems to lack, especially for construction.
Allow choice of routes in advance
by DougBear on 2018/09/26 03:15
Like most people, I travel the same route to and from work each weekday. Please give us the option of presenting routes and have the app alert if a window of time over a user preset/time threshold is met. The app is constantly choosing surface streets and side streets with multiple stop lights and stop signs. Every occurrence that I take the Tom Tom route it actually takes me longer to travel than if I stayed on my freeway route.
Support for mydrive routes
by Mehammy on 2018/09/15 17:27
Since customer service seems to respond to reviews faster than my emails. I purchased this subscription with the hopes of being able to use mydrive routes with it. This doesn’t seem to be the case, only places which doesn’t help me. Is this true?
I am with you Tom Tom.
by @Sigil on 2018/09/09 05:37
Tom Tom took care of me. I still miss the premium voices that I purchased and I am annoyed that I had to pay (.99) for that temporary app that I didn’t get to use, because it was removed. I know; it is only .99, but I felt jerked around. That said, they are committed to customer service and this app/service. I have no issue with the new subscription model. I am want them to be profitable and stay in business. I do hope that they are willing to consider some feedback.
Not sure about it.
by BoricuaPR11 on 2018/08/29 02:04
I want to use this app, but find myself going back to Google / Waze. POIs in this app are out of date. Example, it shows restaurants in my area that have been closed for about 2 years or more. What’s up with that??? Hard to trust any searches if I’m traveling somewhere I’m not familiar with. Would be nice if it actually searches the Internet with updated information.
Interface is bad
by ViperAleks on 2018/08/24 04:26
Interface of the program in unusable. I had used previous program for many years but this program is really bad.
Traffic problem
by medworld on 2018/08/08 00:19
I’ve been using tomtom for a long time.the GO 620 I just bought last Feb. the traffic which they said lifetime traffic. Is not working anymore. My IPhone and their my drive is up to date. Traffic is important from my job. They can’t solve my traffic. I’m not buying their device anymore.
Map quality not close to what it used to be
by RObo2000 on 2018/08/02 14:25
I can live with the app as such, but yesterday - the day after downloading a 5Gb and supposedly updated Europe map - on a single & simple road trip The navigation was incorrect at least 8 times, not even to mention the vast array of incorrect speed limits/cameras.... my Volvo’s own built in navigation was better up to date than this app/map. Come on tomtom! The only difference you can make nowadays is to have super-up-to-date maps....
Rubbish
by bewdymate on 2018/07/11 00:03
Such a poor showing from the titans of navigation. Apple Maps, Google Maps, and Waze offer much better experiences (and for free). Edit: I don’t mind paying at all... in fact, I’m happy too if it ensures the feasibility of future updates. My issue is with the actual software. It is less reliable, less usable, a has less features than the previous software.
Disappointing customer service - UPDATED
by bobslee on 2018/07/02 10:36
As an original TomTom app owner I am entitled to a free 3 year subscription to unlimited navigation. When I used the app to activate this, I was mistakenly charged for a 1 year subscription, $17.99 plus tax. My attempts to get a refund from Apple were futile, but eventually TomTom credited me with an additional free subscription. I am a happy TomTom Customer.
Won’t load
by ferdgjm on 2018/07/01 22:38
Since latest upgrade, the app won’t load.
I think they are going the Garmin route
by DaNuke on 2018/06/28 16:39
Garmin has killed their mobile apps; evidently Tomtom is following. They killed the first app and dumped a lesser app on us; albeit with a 3 year unlimited data plan. It appears that we also lost the additional voices that we paid for. Along with this, they decided not to develop an iPad version. So it’s a good thing that I only choose a wifi only ipad.
Very battery eating app and search is very primitive
by finsmusicology on 2018/06/19 15:45
Tom tom can be improved in search area and the app battery conservation I was start my iphone at 20 percent and concent to charger with app on Afterfour hour drive my charge us at 5 So most if the charge was taken by this app If we had option not use mobile network that will be great . Since all info is downloaded
It's OK
by Ckwdylan on 2018/06/03 20:13
I have been a user of the original TomTom app since it first came out, over 7 years ago. I travel extensively throughout the US and Canada and it was, by far, the best value in GPS tech. This new Go app is virtually the same with the ability to download the entire North American road map the feature that sets it apart. However, there are features from the original that this does not have that leaves me very disappointed. Most disappointing is the lack of a "limited speed" route plan option. I have a personal speed limit of 65 and with the limited speed option I could pretty accurately see my arrival time. Also very useful in the original was the name/number of the next road you will turn onto in the top banner. The distance to next turn is still there but not the road designation. Third, the lack of color choice. In certain lighting conditions and especially with sunglasses it is difficult to see the map adequately. With many people's color blindness I can see this being a problem for others as well. The size of the app has more than doubled for the US/Canada maps, from just over 2gb to well over 5gb. Not a big deal but I did have to make some adjustments. All in all I still recommend this app. It's still the best value in personal GPS tech. I sure wish they would at least add the limited speed option. I'd give it 5 stars despite the other things I've mentioned. Update: 1 - When searching the suggestion list that displays as you type the address never shows the state, only the city and a zip. I would bet that most people when given an address to find are not given the zip and the fact that city names are often repeated across many states this makes deciding which is the correct one for the address being searched, difficult. 2 - I will repeat that there still needs to be a speed option when selecting a route type. 3 - I have found myself using Google Maps sometimes only because it gives me several options of routes to take to a destination. Would be an easy add and would be VERY helpful. 4 - Most important and the real reason why I chose to update this review is the map update. As we all know the update is VERY large regardless of the map chosen. It takes hours depending on one’s own Internet capabilities. I started the update but could not finish it before I had to use my phone again. When I went back to the app it now says I have NO MAP INSTALLED and hence the app is useless. I’m not sure when I will have the time to reinstall a map. The app says I can use other apps while installing but I had to leave the place where my WiFi internet connection was and the connection was lost. Now the GO app is useless but still taking up 6GB of space. This is a TERRIBLE design flaw. The good news is the real time traffic info is very good.
Good Navigation Bad App
by Cgabbott on 2018/05/31 15:19
I’ve always loved the quality of the TomTom navigation especially the recalculation speed, however the app is just going down hill. Firstly when it finds faster routes, suddenly I can no longer see what I’m doing especially if I’m approaching an intersection and need to go the right way, the screen is filled with information and tiny touch buttons, I’m driving I cannot stare at the screen for 5 minutes reading all that, make it clear simple and without removing critical drinking information from the screen. Secondly on the latest versions the lookup from address is NOT WORKING!!! Even when I find a point on a map. Select it, navigate to it, then go to recent destinations to see what address is used and try searching for the exact same one it does not work, also it’s started adding the state twice into its addresses (street name and no)(state)(town or city)(state) why! Please fix this the address lookup used to work perfectly, I can provide many data sets for your testers to use!
Won’t even work
by DanielW22 on 2018/05/28 11:49
I have over 46GB free on my phone and the app says it need 2.3GB to download the map and is refusing to continue. Completely broken.
Copying favorites from old app to new not possible?
by Jean Jarreau on 2018/05/25 10:11
Does not seem to be possible to copy all my Favorites from over the years from the old app to the Go app...Should be done automatically I think...
Good App
by kevin/Superbad on 2018/05/24 05:05
I finally found a GPS that I can use OFF-line AND gives me the current speed limits for the streets! Plus I love that it gives you the gas stations near where you’re traveling!
Great App but....,
by skyking95 on 2018/05/21 12:24
I love the ability to have all the maps on my phone. There are times in areas of the country when you lose a cell single and with Tom Tom you don’t lose Navigation. My only wish is Tom Tom had a Apple Car Play app. That would make this App the best by far.
Needs iPad Version
by Bill H in Delaware on 2018/05/19 18:39
So much potential, partially wasted by having only an iPhone version. Can be installed on an iPad, but the emulation means a terrible interface. An iPad is often the best choice for in-car navigation, and competing apps do support it.
Definitely not the old app
by littlegreek56 on 2018/05/17 17:54
No longer able to reorder main menu buttons or MyPlaces list. This “new” app has a long way to go before it will be close to the prior TomTom USA app. Very sad.
Needs to speak directions when the satellite radio is playing
by hercherc232323 on 2018/05/17 12:40
Can not hear voice directions when the car radio is playing
Great navigation app
by Troyboy1752 on 2018/05/16 14:06
I love using this app for navigation, especially how well it takes me around traffic. I would love it if it was incorporated into my calendar somehow like Waze does, so it has the address and can tell me when to leave. Possibly even adding a social network to like waze for things on the road, cops, and red light cameras, etc.
Not even half of the original app
by Chapstick4 on 2018/05/16 09:18
I have to say, Tomtom has amazed me with this app. After what I am guessing is years of development they have managed to make a app that is not even half as good as the original Tomtom app. I loved the original and used it all of the time, the only time I use this one is if for some reason I don’t have cell service and can’t use google maps. I’m glad they gave me a few years free on this one because I would have been upset if I had even paid for a month.
Heart broken...
by challngr on 2018/05/16 03:36
I really liked TomTom USA. They dropped the subscription for yearly traffic, so I have been using this now. The map doesn't change for lane changing or exits, it sometimes zooms in, sometimes not... Very inconsistent... The look of the app is terrible.I use my app phone for nav in all my cars and my bike even though I have factory nav on/in all of them. Wish they would contact me, I would love to go over the issues.... Ok, the app has shown many improvements, But my biggest issue is when approaching changing in Roads or even an exit, the app sometimes reacts to slow, I end up missing the exchange or finding myself in a dangerous situation because it reacts at the last second... Once again, never had these issues with Tom Tom U.S.A.. The old prompts were very clear without delay
Will not stay connected to gps
by Wkff on 2018/05/15 15:33
5/15/18 App has become unreliable in whether it would work or not so I had to buy a GPS for my recent trip. Never knew when the app would start having problems. I don’t use this often but I depend on it when I do. The past few days it doesn’t seem to stay connected to gps, the pointer keeps going grey then blue. I had to use Apple maps to get out of the city, it stayed connected to gps so it doesn’t appear to be my phone. Not sure if it’s an update problem or not, I have the unlimited package also. Data and location services are turned on, makes no difference. I also uninstalled and reinstalled, also no difference. All this was done before my return trip home, same day. My phone just did an iOS update 2/21/18 so I’ll try app again. 3/19/2018. App still has trouble connecting to gps, apple maps and google maps as well as other apps have no issues showing my location. I’m uninstalling and doing a reinstall for the 2nd time, nothing els has helped. This app and the previous version has worked for the last several years until now so what has changed?! There are rare occasions this app works now flawless, but the tomtom app just updated again now it’s not functional
Pitiful
by L8trdaz on 2018/05/06 15:40
A small fraction of the usability and accuracy that the previous full version had. Unfortunately they stopped supporting that version. I am searching for another app. Currently Waze is about all I can find but it is much more reliable for big cities and construction areas.
Improving...
by Rafal Kraszewski on 2018/05/03 20:00
The graphics are nice, interface is good and quite easy to use. But that’s about it... Search engine is useless, you can program only one waypoint... Still no watch app. I have actually uninstalled it and purchased Sygic.
Feel betrayed by TomTom
by Olegbp on 2018/04/28 17:44
4 years ago I purchase TomTom Europe for 100 dollars. Now I can’t download the app to new phone, all I have is to use TomTom Go and pay subscription. Really?
Login
by ItunesAteMyMusic on 2018/04/10 02:46
I had an issue before when the app wouldn’t recognize my credentials. I had to download the old app again and then go through the upgrade procedure. Recently the go App has asked me for my login - it didn’t ask Me to create one when I upgraded. I’m sick of this crap. Fix your app and stop using agile development - get your crap sorted out.
no free upgrade - they lied
by danitim on 2018/04/01 02:09
they said on the website (you have the address in the description of this app), that it’s a free upgrade if you own the old app. They tell you “ hit the buy button and don’t worry the system will recognize you and won’t charge you”. They just charged my account , I’m with an apple rep on the line and he confirmed it. Apple did refund me the charge. these guys are a fraud and a scam. Can’t believe tomtom got so low update: I did what the lady said in her response below and it still charged me. She is so full of it ! she told me to send her a link but no email address lol I can send her my invoice from Apple !! I thought tomtom was a serious company , what a disappointment!
Traffic finally works on T-Mobile USA
by sd_flyer on 2018/03/30 19:18
After year or so the problem has been fixed. Sadly support never notified me. I just had to find out if myself
Still the Best Navigation App
by exp(pi*sqrt(163)) on 2018/03/29 12:43
[Updated] Still highly recommended as TomTom continues to improve this upgraded app. I am a long-time TomTom user that put off migrating to the new GO app because of its frankly terrible reviews. GO is better than the free alternatives, and the older app it replaced—I’ve seen it provide better routes than before, its alternate route interface is better, its traffic interface is much better, and both worldwide and regional map downloads help with memory footprint. I’m using GO; the bad reviews are far too pessimistic. I recommend trying it. The annualized service cost is relatively modest, especially compared to the old standalone dashboard units. Previous app purchasers get it free until 2019. If you don’t like it the downside risk is limited to under twenty dollars. The app isn’t perfect and its critics do make a few good points. Example: Route planning is possible but nonintuitive. However, many previously mentioned issues like slow searches for Contacts have been addressed. My main issue with Go now is that running it in the background on an “old” iPhone 6 appears to cause device crashes and sluggish behavior. (I recently replaced the battery and reinstalled a fresh OS, which improved these problems until configuring Go to run in the background.) Temporary fix: Go>…>Settings>Run in Background>Off I expect TomTom Go will continue to be improved with regular updates. I was honestly expecting having to adopt a different navigation app, but after using GO am sticking with TomTom.
Works great
by pcr1948 on 2018/03/28 15:50
It works as expected.
I don’t know what this app is supposed to be used for
by Satxdonkey on 2018/03/21 00:28
Why do I need this if I use the TomTom MyDrive? Thanks for any help
Take a fresh look
by mama2one on 2018/03/16 14:09
Latest additions to TomTom Go have improved usability tremendously.
prefer old app
by Steven Estrada on 2018/03/11 14:51
can you bring back the old tomtom usa? till pay 2x whatver you were charging.
No RV option
by Ed kings on 2018/03/11 12:15
CAN you please add an RV option
Unusable
by FuccDiss on 2018/03/09 00:13
You need to show clear visual directions. Right now is says take Golden state freeway, it should show take 5 North - Golden State Freeway on the screen. I don’t use sound with the app so this makes the app useless. Put the exact freeway name and direction that needs to be taken on the screen so it can be read not just heard. Reply to dev: I believe it’s just laziness. Apple does a great job at it with their maps app. There’s enough room even when using the maps app vertically to display the full names. I spend more time looking at the tomtom app trying to figure out what way to go with the lazy directions than if they were displayed as they should be, so that is what’s not safe, trying to figure out where to go.
Contacts still don’t work...
by ZGALINEC on 2018/03/06 23:38
Not sure why TomTom chose to make a new app when they had one that worked. This app is unusable since most contacts give an “Address not found” error even though the address is there and accurate and works fine in the old app and Google Maps and Apple Maps etc. who cares about sharing arrival times if you can’t get the basics to work.
Ugliest UIX I’ve seen in a navigation app
by Rottenweiler on 2018/02/14 13:12
I bought a year subscription under the assumption that with this being TomTom and that they have been doing maps longer than Google, Apple or Mapquest. Unfortunately this one dropped the ball. The user interface is shockingly bad, unattractive, sloppy and difficult to navigate, voice guidance will fail to mention exit numbers half of the time on top of telling you to take an exit that the sign doesn’t even say. It will display the distance to the next turn but won’t tell you what direction you will be turning so the display will just say 1 1/4mi and tell you nothing more (sloppy UI) The information displayed during the drive is tiny and hard to read by being placed at the very bottom of the screen with the text blending in to the map. Small text on a navigation device while driving is not a good combination. Cloning Apples or Googles style of info display would have been more sound. At least display a directional arrow of some kind. Doing anything in the app while driving is a chore, trying to touch the tiny circle dot menu then having to swipe to current route, tap that then scroll again to tap add a stop. All of that could just be a search and when you tap a result it could offer options pertaining to that result. I just know TomTom can do better by a lot than what is in the app. I could design a UIX in Open Source Inkscape that is more intuitive. The navigation part is accurate although it seems to skip toll roads regardless of if you have avoid tolls selected or not. I do hope this thing gets revised.
Trusted, quality
by Q4rl0s on 2018/02/12 14:35
I have used TomTom GPS in very complicated areas successfully in the past. Since then I have trusted TomTom as my GPS navigation system especially when going to unknown areas. I decided to give the app a try and so far it has been great. I really like the real time traffic information and how in real time finds alternative routes. The other alternative I have used is Waze, but TomTom uses less battery, it has less distractions on navigation screen and the navigation instructions voice and visual are better, which is very helpful in areas you are not used to drive. Edited: in Miami, going to the Crandon Park area, the maps are not up-to-date. There was a toll to enter road to the island the gps didn’t warn me of (it took me by surprise and I ended up having a toll bill coming by mail), also inside the park it gave me a route to make a left turn on a left lane that only allowed u-turns (the street itself had already the white lines on the road indicating so, it wasn’t a temporary sign).
Overall good. But some stuff just broken
by Jjfjdjwurmc on 2018/02/08 06:39
It will not use contacts. Just keeps showing a message, contacts loading. It does tend to voice directions too soon to react. Especially when due to traffic situation change and it is rerouting you. I’ve had 1/4 mile warning happen in heavy traffic. Heavy traffic, 1/4 mile, multiple lanes is not doable at times. Sometime gets confuse when you change Regions. Been a user of this and previous app for many years.
Can’t get 3 year upgrade and no number to call support
by Bjttg on 2018/02/07 15:36
Just tried to upgrade to new Tom TOm Go App from my legacy Tom Tom USA app and it won’t give me my three year free subscription. The new app directs me to open my old app and follow the instructions and there aren’t any instruction. Looked all over for a phone number to call for help and can’t find one. Really discouraged and I was excited to try the new app since I have been using Tom Tom products for the last 14 years at least. Update: I spoke with Tom Tom and they easily fixed the issue. I used the new app and really like it. I hope to see continued updates and make this the best nav app like Tom Tom has always been known for. I definitely recommend.
Needs better instructions
by Luis__Ramirez on 2018/02/06 06:28
Written instruction need to be more detailed for people what turn voice instruction off and just like to read the directions.
No Clue what it wants and why
by TheLttL on 2018/02/01 23:22
First: I was one of the early adopter who paid 99$ to TomTom. I was loyal customer and advertised it to all my friends from the beginning, because it was great. Second: I just upgraded my phone and was planning to keep using my application that I paid for, but it was nowhere to find. Previously, I noticed few notification that it is close to end of life, but I could not believe it will disappear. But it did, still I do not understand how it is possible if I purchased and own the app it should be up to me to reinstall it or not. I guess I need to take it to App Store for refund. Please advise if you know how to get it done. Third: Installed the Go-thing, I was notified that it is a free upgrade to my TomTom, but as soon as I opened that unfriendly interface it prompted me Upgrade, Upgrade, Upgrade..? Then I tried to set my trip, this thing said you do not have enough miles for this road... What miles, where I need to get those? Now it shows that I have 45 miles!!?I remember I had original TomTom and used it for driving without these districting miles collection and constant Upgrade a reminder. I also had a map of USA, now I need to think what part of the USA I need to download and for my area I have to get 2 or 3. So, currently I have no clue why the TomTom team took my purchase away without reimbursing. I do not understand why easy and non distracting interface was changed to what it is with Upgrade and Miles. Usually getting upgraded apps means getting something better, more convenient, satisfying. With this Go thing I feel I lost my friend TomTom and got Go-thing pretending to be my friend TomTom but... I do not believe previous positive ratings unless those are left by users that never had the original TomTom US and Canada. I want my friend TomTom back!
Almost there.
by RSChapin on 2018/01/31 20:07
TomTom GO had a rough start, but I am finally comfortable enough to instal it on my wife’s phone. I find the directions to be very accurate as well as traffic information. I can mix my audio levels with iTunes music, but I cannot with podcasts. The remaining distances to way point should really be in tenths of a mile until you are under a tenth so Americans can use their odometers . I am still awaiting for a route listing which I like to peruse before committing to a route and for anticipating turns in advance. A more prominent compass option would be nice. If my wish list were fulfilled, this would easily be 5 stars for me. If they’re not important to you, it might be a 5 star application for you as is.
Good Navigation Bad App
by Cgabbott on 2018/05/31 15:19
I’ve always loved the quality of the TomTom navigation especially the recalculation speed, however the app is just going down hill. Firstly when it finds faster routes, suddenly I can no longer see what I’m doing especially if I’m approaching an intersection and need to go the right way, the screen is filled with information and tiny touch buttons, I’m driving I cannot stare at the screen for 5 minutes reading all that, make it clear simple and without removing critical drinking information from the screen. Secondly on the latest versions the lookup from address is NOT WORKING!!! Even when I find a point on a map. Select it, navigate to it, then go to recent destinations to see what address is used and try searching for the exact same one it does not work, also it’s started adding the state twice into its addresses (street name and no)(state)(town or city)(state) why! Please fix this the address lookup used to work perfectly, I can provide many data sets for your testers to use!
TomTom no go
by Magnet61 on 2019/01/02 14:47
I tried to really like this app, thought it would be great.. It was for a short time. Traffic reporting was great. Then problems started. Support chat and email was excellent. I was told to uninstall and re install the app which I did.. Fixed for a few days. Then when I needed it for a trip, it couldn’t find the gps signal... then when it did it would not stay connected. Bottom line is I’m not paying for a subscription to an app that fails when you need it most. I would recommend looking else where. Way to many bugs for a pay as you go app. Update.. it gets worse.. I set it up for a 41/2 hr Route that I know and have used google maps for.. The route was calculated at 11hrs 40 min.. Glad I didn’t take it!! Junk don’t bother! Update*********** I must be nuts but I decided to give it the old college try one more time. Huge mistake! First, i had sent in a map correction in my local area which according to Tom Tom was corrected. Guess what? took that route today... the map is still incorrect. The biggest problem of all? It will not hold a gps signal. I communicated with support twice, they tried but no good. Running the latest version 12.1.2.for iphone. If you search for this issue you will see that many iphone users have the same issue. While google maps, apple maps, have no problem this app constantly searches and looses the gps signal. I should have listened to myself. STAY AWAY FROM THIS APP!! you will be wasting your time.
Bait and Switch Must Be Illegal!!!
by Adam Witmer on 2019/02/17 16:35
Terrible! I purchased the tom-tom app a few years ago and paid a premium price for it. I absolutely loved it and used it all the time. I ended up taking a job where I was off the road for a while, and actually got a new phone this summer. As I went to use my tom-tom app on my new phone, it no longer was supported! They are now demeaning that I buy a new version of the app and my new phone will only download a 30-day trial version of the old app that is also no longer supported. This is ridiculous! I cannot figure out how to talk to anybody at this company and this is a clear example of a bait and switch! So disappointed, and will never ever use Tom Tom again. This is absolutely unethical, and has to be illegal! Do not waste your time with Tom Tom. They will screw in the end.
Car play release day?
by Aksbel on 2019/03/11 01:27
Today I was reminded that I have 15 days left on my subscription. For now, I don’t use Tomtom go because it doesn’t support CarPlay. It just sits on my phone, consuming space. Should I keep it TomTom? Update. Today I deleted TomTom Go. I’m really sorry, I’ve been using TomTom since 2003. I’ve been a loyal customer for so long. But it’s time to move on, because you guys can’t keep your promises. First you said earlier this year, then you changed it to THIS year. Maybe you think that you’re too big to fail, but remember Blackberry or Nokia. Where are they now? They lost to the Google and Apple. In 5 years no one will even remember a cellphone with these names. Good luck!!!
Illegal & unethical business operations!
by 486456 on 2019/05/11 18:22
The agreement I signed up for and paid $70 for was LIFETIME USE! I don’t care ONE BIT about your equal value garbage. You went in an agreement with me that I paid $70 and I got LIFETIME USAGE! You just cannot on a whim screw your customers like that! You’re in breach of contract! You even changed your website no longer stating that I have a lifetime membership so I can’t have proof to sue you for breach of contract! Furthermore, you’ve “glitched” these accounts (that you’re looking into to fix, yea right) to force us into a yearly contract. I DEMAND SATISFACTION OF EVERY ORIGINAL CUSTOMER YOU’VE SCREWED OVER! This is highly unethical and illegal that you change terms in such a dishonest fashion. Again, I care NOT for your copy and paste response about your yearly contract value because it isn’t!
Good, but one thing for improvement
by Joe Sylvia on 2019/01/01 23:19
I like every thing about the app. The price for unlimited miles is excellent, traffic is free, the voices are nice, and the voices are awesome. The only thing that I think can be improved is the play route preview. I think it is a good thing that the play route preview is available, but I think it should be available to use from wherever the user starts their navigation point, as well as from their current location, rather than just from their current location. Other than that, this app is amazing!
Pretty solid
by retired-n-travel on 2019/03/22 15:50
I’ve been using this app for a couple years now and recently used it on my road trip from Washington state to Tennessee as I moved. The application worked flawlessly the entire route. I do wish the app had more features like located restaurants like it does for gas stations so one knows where he can stop and eat along the way. Fact is to add that functionality would take a lot more storage so I understand the limitations. I will see the camera alert for intersections has no doubt more than paid for the cost of the app
Useless without data connection unlike old app
by Teddyvetter on 2018/12/23 04:02
I originally purchased the original Tomtom app, and I loved using it. As I travel all over for work it was nice to have an app that contained all the maps as some areas simply don’t have cell coverage. This app however is useless. I can get any free app out there that gives me traffic and navigation... but they have to connect to the internet to get the map data. This program still downloads the map data to the phone but must connect to the internet to “verify subscription” so you don’t have any time to use the app..... so it doesn’t work without an Internet connection and is just as useless as the apps that do not save map data to the phone
Unusable
by FuccDiss on 2018/03/09 00:13
You need to show clear visual directions. Right now is says take Golden state freeway, it should show take 5 North - Golden State Freeway on the screen. I don’t use sound with the app so this makes the app useless. Put the exact freeway name and direction that needs to be taken on the screen so it can be read not just heard. Reply to dev: I believe it’s just laziness. Apple does a great job at it with their maps app. There’s enough room even when using the maps app vertically to display the full names. I spend more time looking at the tomtom app trying to figure out what way to go with the lazy directions than if they were displayed as they should be, so that is what’s not safe, trying to figure out where to go.
I am with you Tom Tom.
by @Sigil on 2018/09/09 05:37
Tom Tom took care of me. I still miss the premium voices that I purchased and I am annoyed that I had to pay (.99) for that temporary app that I didn’t get to use, because it was removed. I know; it is only .99, but I felt jerked around. That said, they are committed to customer service and this app/service. I have no issue with the new subscription model. I am want them to be profitable and stay in business. I do hope that they are willing to consider some feedback.
App is OK but can be better
by Castellouz on 2019/05/02 12:56
I use the tomtom app for years now. The app is ok in general. However the app is kind of slow when you go through the menu! I don’t understand why the gps pop up messages for an alternative road to make you save 2mins, I guess people doesn’t care to get at destination 2min early or not plus the message is written with tiny flashy green letters! We are driving, we can’t put attention to the gps to read the alert! One last thing is when you guys are going to make the app compatible with AppleCarPlay?
Lost customer just for greed.
by Clee Com on 2018/12/11 13:45
This app was perfect when I initially purchased it long before the so called “subscription” pricing took over. I think it’s BS how they decided to change their “pricing policy” for everyone. You want to change your pricing policy for new customers, go right ahead. But it’s straight up BS how Tom Tom forced even their old customers into this BS annual subscription plan. Old/original customers should have had the option to stayed grandfathered into their original pricing. Yes, Tom Tom gave me 3 years “For Free”, but guess what .. I’m not giving you a $1 to feed your greed. As soon as my 3 years is up, I’m gone. Shame on you Tom Tom for being greedy 👎🏼
Lost customer
by awestley on 2018/11/17 17:29
I really don’t like when companies don’t keep their word. When they deprecated the original app they did so because of the one-time-pay pricing model. They wanted to charge annually. A new app gave them the excuse to charge customers again. They realized they made a promise they couldn’t keep. Instead they gave a year or two “free” of the new app. The real problem is that the original app was far superior. They just made a less-good version because it had to be “different” to justify the new app and thus new pricing model. Long story short, this app costs more and isn’t nearly as good.
Needs much work.
by KChristner on 2018/11/25 21:05
Their concept behind the app is good, but I have found multiple places missing that I am trying to go. One place it said it didn’t exist and was sending me to the next address down the street from there. It doesn’t have Speedys on Highway 40 just inside the Arizona border across from New Mexico which has been there for a long time and is a major truck stop. It makes me not want to even buy a tom-tom which I was considering before just because of how bad their maps are for the mobile app.
Not even half of the original app
by Chapstick4 on 2018/05/16 09:18
I have to say, Tomtom has amazed me with this app. After what I am guessing is years of development they have managed to make a app that is not even half as good as the original Tomtom app. I loved the original and used it all of the time, the only time I use this one is if for some reason I don’t have cell service and can’t use google maps. I’m glad they gave me a few years free on this one because I would have been upset if I had even paid for a month.
I like it
by Yreffej on 2019/05/16 16:59
The new app took some getting used to. I liked the old app and this one was very different. I do like the traffic info that gets fed into the route. One small problem. When I close the app it doesn’t stay closed. When I swipe up on my phone it is still there. Worried it’s using up my battery.
Map quality not close to what it used to be
by RObo2000 on 2018/08/02 14:25
I can live with the app as such, but yesterday - the day after downloading a 5Gb and supposedly updated Europe map - on a single & simple road trip The navigation was incorrect at least 8 times, not even to mention the vast array of incorrect speed limits/cameras.... my Volvo’s own built in navigation was better up to date than this app/map. Come on tomtom! The only difference you can make nowadays is to have super-up-to-date maps....
Heart broken...
by challngr on 2018/05/16 03:36
I really liked TomTom USA. They dropped the subscription for yearly traffic, so I have been using this now. The map doesn't change for lane changing or exits, it sometimes zooms in, sometimes not... Very inconsistent... The look of the app is terrible.I use my app phone for nav in all my cars and my bike even though I have factory nav on/in all of them. Wish they would contact me, I would love to go over the issues.... Ok, the app has shown many improvements, But my biggest issue is when approaching changing in Roads or even an exit, the app sometimes reacts to slow, I end up missing the exchange or finding myself in a dangerous situation because it reacts at the last second... Once again, never had these issues with Tom Tom U.S.A.. The old prompts were very clear without delay
Tom Tom Go keeps crashing at critical moments
by frntacee on 2018/10/17 08:51
Please stabilize the Go application. Also, if a mobile device is connected to the car speakers via USB, please make the default speaker the car speakers. It took me a while to figure out that I had to go to my iTunes library, open up the song that was playing, find the right icon and switch the sound to come through the car speakers. I’ve had all versions of the Tom Tom. Please don’t let this one turn into a junker.
Great navigation app
by Troyboy1752 on 2018/05/16 14:06
I love using this app for navigation, especially how well it takes me around traffic. I would love it if it was incorporated into my calendar somehow like Waze does, so it has the address and can tell me when to leave. Possibly even adding a social network to like waze for things on the road, cops, and red light cameras, etc.
Decent app
by joanbree on 2019/01/14 14:23
I love that I can download the maps I need in advance of my trips. I often have my phone in airplane mode to save on roaming charges etc. It works very good for me. I have been using TomTom since the very beginning. Had it on a HP Palm device. It could also work with a laptop in the car.
Make it CarPlay compatible!!
by davcanul on 2019/01/29 16:46
I have always loved TomTom navigation. But with the convenience of CarPlay is hard to keep looking at the small screen of the phone while driving. I would not mind paying the subscription when CarPlay becomes available for the app. Please hurry!!!
Can’t wait for Tomtom Go will be supported for Apple CarPlay
by agent herrera on 2018/11/20 10:00
I’m a happy customer Tomtom Go is way better then apple maps Tomtom GO is more reliable I really like you can download world maps and Tomtom girl for free without paying 300 $400 I’m just Waiting patiently when Tomtom updates their software for Apple CarPlay keep up the good work Tomtom Inc. Rob
Allow choice of routes in advance
by DougBear on 2018/09/26 03:15
Like most people, I travel the same route to and from work each weekday. Please give us the option of presenting routes and have the app alert if a window of time over a user preset/time threshold is met. The app is constantly choosing surface streets and side streets with multiple stop lights and stop signs. Every occurrence that I take the Tom Tom route it actually takes me longer to travel than if I stayed on my freeway route.
Very good!
by jnfjsf on 2019/05/15 13:19
A few suggestions: 1) I miss the compass; 2) Maybe offer a list view for the menu; 3) Maybe incorporate some more swipe gestures into the app, to go back to the previous screen, to be able to move around in the map view to see an alternative when in traffic...
Horrible product
by Classynsassy1962 on 2018/11/02 09:53
I purchased the tom-tom go to use while I was in Paris since I do not have service on my phone. Well, they charged me but it still says I need to upgrade. I contacted customer support over a week ago and they are unable to resolve the problem. They gave me instructions to download on the computer, which obviously I’m not using directions on the computer. Very disappointed with this product and was relying heavily on it on my vacation. Do not recommend.
TomTom is a Great App when it works
by Cyberpower678 on 2019/01/25 13:09
I love TomTom for the superior maps, great UI, and routing algorithms that also work offline. But you update a map once and leave it to Update in the background as the app claims you can do, it will will corrupt the app and no longer start. It just hangs at the startup screen. Forcing you to uninstall the entire app and reinstall, which causes you to lose all maps and settings. Not fun.
Not sure about it.
by BoricuaPR11 on 2018/08/29 02:04
I want to use this app, but find myself going back to Google / Waze. POIs in this app are out of date. Example, it shows restaurants in my area that have been closed for about 2 years or more. What’s up with that??? Hard to trust any searches if I’m traveling somewhere I’m not familiar with. Would be nice if it actually searches the Internet with updated information.
Quality of Map
by luisluigi639 on 2019/04/23 04:45
This is a very good map provider. I think they do their best to keep it up to date but it still needs some work. The city I live in, Denver is grow fast, and they can seem to keep up. I would use it more if it were more accurate.
Great App but....,
by skyking95 on 2018/05/21 12:24
I love the ability to have all the maps on my phone. There are times in areas of the country when you lose a cell single and with Tom Tom you don’t lose Navigation. My only wish is Tom Tom had a Apple Car Play app. That would make this App the best by far.
Basic navigation feature not working
by FrankJKimeJR on 2018/11/04 17:44
Looks neat offline maps are nice. Set avoid interstate highways and it is sending me on the 5. Let me know when the app is complete it’s nice otherwise (though not going to use to drive as google maps can send me on uncontrolled routes like this). How do I get a refund for the 5 bucks or whatever you charged for the monthly drive over 50 cause I’m going to use another app.
Support for mydrive routes
by Mehammy on 2018/09/15 17:27
Since customer service seems to respond to reviews faster than my emails. I purchased this subscription with the hopes of being able to use mydrive routes with it. This doesn’t seem to be the case, only places which doesn’t help me. Is this true?
Traffic finally works on T-Mobile USA
by sd_flyer on 2018/03/30 19:18
After year or so the problem has been fixed. Sadly support never notified me. I just had to find out if myself
Contacts still don’t work...
by ZGALINEC on 2018/03/06 23:38
Not sure why TomTom chose to make a new app when they had one that worked. This app is unusable since most contacts give an “Address not found” error even though the address is there and accurate and works fine in the old app and Google Maps and Apple Maps etc. who cares about sharing arrival times if you can’t get the basics to work.
Storage issues
by Jaredtodd1969 on 2019/02/16 16:09
Plenty of storage but app thinks I don’t have enough storage to download map. I have 20 gigs available. Trying to download west Europe. Very frustrating. Otherwise favorite map app!
Good App
by kevin/Superbad on 2018/05/24 05:05
I finally found a GPS that I can use OFF-line AND gives me the current speed limits for the streets! Plus I love that it gives you the gas stations near where you’re traveling!
no free upgrade - they lied
by danitim on 2018/04/01 02:09
they said on the website (you have the address in the description of this app), that it’s a free upgrade if you own the old app. They tell you “ hit the buy button and don’t worry the system will recognize you and won’t charge you”. They just charged my account , I’m with an apple rep on the line and he confirmed it. Apple did refund me the charge. these guys are a fraud and a scam. Can’t believe tomtom got so low update: I did what the lady said in her response below and it still charged me. She is so full of it ! she told me to send her a link but no email address lol I can send her my invoice from Apple !! I thought tomtom was a serious company , what a disappointment!
Rubbish
by bewdymate on 2018/07/11 00:03
Such a poor showing from the titans of navigation. Apple Maps, Google Maps, and Waze offer much better experiences (and for free). Edit: I don’t mind paying at all... in fact, I’m happy too if it ensures the feasibility of future updates. My issue is with the actual software. It is less reliable, less usable, a has less features than the previous software.
Needs to speak directions when the satellite radio is playing
by hercherc232323 on 2018/05/17 12:40
Can not hear voice directions when the car radio is playing
Review
by Chunnie and the mable on 2019/01/02 20:45
Google sure does have Tom Tom by the balls when it comes to speak to text. When I’m driving I don’t have time to be putting an address in my gps but with google maps I just tell it where I wanna go and hit start 99 percent accurate Tom Tom you need to wake up and produce a better product and best yet Google maps is free
You never lost when you drive unknown area like me!
by Nazim uddin khandakar on 2019/02/18 06:24
I love tomtom GPS, because it’s showing me which way I will turn I like it so much that why I never lost now I know it.
Use CarPlay? Then Look Elsewhere
by SouthlandHB on 2019/02/06 06:48
TomTom didn’t even appear ready for 2019 CES! Google the videos- the few there were showed only a simulation and a lot of hype. Truly sad and rather pathetic to watch. TomTom, sigh, It used to be the best. Someone must be very overpaid at TomTom not to innovate. If they ever bother to update, then I’ll bother to update this review. Until then all I can say is they haven’t earned your money, so don’t bother.
Not working
by Jim's iPhone 7 on 2018/10/17 14:53
Found app without a good signal to not work and became useless in the driftless region of Iowa and Wisconsin. Also, before traveling make sure to download all updates on good WiFi before leaving home.
I think they are going the Garmin route
by DaNuke on 2018/06/28 16:39
Garmin has killed their mobile apps; evidently Tomtom is following. They killed the first app and dumped a lesser app on us; albeit with a 3 year unlimited data plan. It appears that we also lost the additional voices that we paid for. Along with this, they decided not to develop an iPad version. So it’s a good thing that I only choose a wifi only ipad.
Needs iPad Version
by Bill H in Delaware on 2018/05/19 18:39
So much potential, partially wasted by having only an iPhone version. Can be installed on an iPad, but the emulation means a terrible interface. An iPad is often the best choice for in-car navigation, and competing apps do support it.
Login
by ItunesAteMyMusic on 2018/04/10 02:46
I had an issue before when the app wouldn’t recognize my credentials. I had to download the old app again and then go through the upgrade procedure. Recently the go App has asked me for my login - it didn’t ask Me to create one when I upgraded. I’m sick of this crap. Fix your app and stop using agile development - get your crap sorted out.
Liked
by C-H-J on 2018/12/28 21:13
The app have lot of good things . I just like this app and my gps get connected and get unlimited miles since I have a actual gps . That would be nice.
Unable to extend subscription
by newshound66 on 2019/03/28 20:49
My 3 years of free unlimited navigation will end soon but I’m unable to purchase a 1-year subscription for TomTom Europe. I keep receiving an error message telling me to try again.
Recommending
by Задниццаца on 2018/11/18 15:32
Amazing app, I like it, I drive a lot, sometimes I go to places where is no internet and TOmTom help me to find right direction way.!!!
Rating Trends
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All Versions
2.0
817 total
 5
183
 4
68
 3
63
 2
107
 1
396
Current Version (1.10.2)
4.0
240 total
 5
107
 4
36
 3
25
 2
22
 1
50
Version History
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