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App name
CheapTickets Hotels & Flights
Description
Save 10% off select hotels with promo code: APP10 Free cancellation on most hotels. Because flexibility matters. The CheapTickets app for iOS offers the ability to search and securely book the same selection of cheap flights, hotel rooms, rental cars and activities offered on CheapTickets.com. Plus, join our CheapCash loyalty program and start earning CheapCash on select flight bookings that you can instantly apply toward hotels in the app! Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. You can also find last-minute hotel rooms nearby and save 40% with mobile exclusive hotel rooms! HOTELS - last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Sort results by deals, price, or reviews. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. CheapTickets offers a simple, secure booking process, and 24x7 customer support. Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. The CheapTickets app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies. APP10 Coupon Code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Cheaptickets app by January 16 2022, for 1 or more nights of travel by December 31 2022. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After this one booking, the promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Cheaptickets reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.cheaptickets.com/p/info-other/legal.htm) and all bookings are subject to availability.
Dissatisfied customer
by Pdcombs on 2022/01/09 13:43
Have been given so much incorrect information, have been transferred only to be disconnected. I’ve been in a chat for over 2 hours and still did not get resolution. I finally went to airline site myself and got a better price on a flight that I’d spent half a day trying yo get through CheapTickets. These “discounters” are not offering the deals they used to and for better customer service, I am more than happy to pay a little more.
Best overall Booking site
by Central Vapors on 2022/01/07 02:25
CheapTickets has been my go to site for the best price, service and the site is super easy to use and changing or cancellations are easy to make.
Amazing
by Dantelo on 2022/01/06 00:26
I just love this app. This is the only one I need in my phone
Horrible service
by edjaxk on 2021/12/30 18:42
There is never no flights or rental cars the days I choose to take a vacations
Pousada pontal gardens
by latinomaneua on 2021/12/23 21:09
Quaint and cozy hotel with great location to center of historic area. Service and staff were excellent and professional. Will definitely return to this nice boutique pousada.
Good price
by cTavi on 2021/12/21 19:08
Nice app
No credit shown
by Shawn19004 on 2021/12/20 21:56
I purchased a ticket and due to Covid has to cancel I was told I’d be issued a credit because the airline won’t allow a refund however days later I check the app and website and to no surprise no credit has been applied. I’ve called and talked to different representatives all who which spoke little to no English and couldn’t give me any further information on where my credit is.
Una persona satisfecha
by española63 on 2021/12/19 06:14
Estoy muy satisfecha con este app hasta hoy todavía no viajo pero hasta ahorita estoy muy contenta con el precio y lo fácil que fue agarrar el vuelo cuando vuelva de viaje hoy a volver a poner mis reviews/very satisfied with this app so far when get back I’ll give my reviews again 🥰🥰love it so far
Extra charges
by Naps so on 2021/11/25 16:16
My trip has been a nightmare! Was charged extra money by the airlines because they stated we were supposed to be on a 7 o’clock flight to DFW on 11/22/2021. Had no ticket locator number. When I tried to go online to find my info, could not access it. Will not book again this way! Still am not able to access information for return trip to GSO! Need ticket numbers to get a refund of my money! Sandra Hagwood.
Life long customer
by jjjones87 on 2021/11/23 12:14
Always Great, would like to see more disability awareness in account profile. I’m visually impaired and need to be in a special unit. Access to location always Calendar access permission for eta and other timing needs.
Unacceptable Customer Service
by Gatuponce on 2021/11/18 04:43
After booking and canceling my flight ticket with cheaptickets.com and cancellation being made within their cancellation policy now I have been dealing with cheap tickets and the airlines for over a week to reschedule a new flight. Each one (Cheaptickets and the airline) keeps pointing at each other, as to who needs to reschedule my flight and now who may or may not be able to issue a refund. After getting in contact with customer care and speaking with Customer Care Representative Ms. Ashley out of the Tampa customer service office and asked to speak with a supervisor Mr. Johnson she stated that I would not be able to speak with her supervisor and that it will take 5-7 days for a supervisor to call me back. Bussiness like this should be unacceptable for any company. This cheaptickets.com has wasted my money and time. ***Please do not purchase tickets from them*** It is easier time and money saver if you go with the actual airline. I do not recommend doing business with cheaptickets.com. Currently status still trying to get my money back.
Confusing
by leopxt on 2021/11/14 19:47
The site is a little messy. It’s unclear where to find information. I was not able to check in using the app, had to do on a desktop.
Flight credit
by illwill803 on 2021/11/12 17:56
It’s a shame I can’t use my flight credit to purchase a ticket for my wife. Mind you, that I got the cancellation protection just in case i can’t go anywhere due to me being in the army, that it stated i would get a full refund. But after I purchase the ticket, i was denied to go and tried to get my money back, but it says that I can’t and will be account as flight credit. Customer service don’t even give you information on why i can’t use my flight credit. I use to love you guys but you guys are horrible now
Trip to Forida
by Zaire 234 on 2021/11/12 05:58
I took a trip to Florida and my flight got cancelled last minute. I wasn’t made aware until I showed up to the airport. I had to take a flight out the next day at my expense. The flight coming back home was move to the day before. Didn’t find out until the day before when I was trying to check in to my current flight. Needless to say my trip was missed up. Cheap Tickets and Frontier airlines kept pointing the finger at each other. No one wanted to take responsibility for my bad trip experience. I have been flying for over 26 years. Never did I have a flight canceled at the last minute. Frontier Airlines was a mistake to trust. That was my first and last time flying with Frontier Airlines. It you no like I know, you will never trust Frontier Airlines to handle your vacation. It will definitely upset you to the fullest. I had to pay and additional $500 to get home from Florida using another airline.
Wouldn’t recommend
by FrancesGM on 2021/11/09 19:01
They don’t specify in emails their policies and customer service is useless
Poor Service/Where’s My Refund????
by KLove 01 on 2021/11/08 02:28
Normally Cheaptickets is my go to but recently they have dropped the ball. They allowed us to book a room in New York at a hotel that was closed. The Double Tree by Hilton. We were told 2 days before our arrival to NYC that the hotel was closed and that we would get a refund. It has been almost 1 month and still no refund. The hotel is closed so you can’t reach them but they did send an email stating I would get a refund in 7-10 business days…1 month later nothing. Cheaptickets reached out twice stating they were working on the refund then they disappeared…1 month later nothing. How is it that they allowed me to book a hotel that was closed but they can’t refund my money right away or book another hotel for me at no charge. I have notified my credit card company. The room was not cheap and we ended up paying $200 more on top of what we already paid for last minute reservations. And now all of a sudden Double Tree and Cheaptickets has disappeared!!! Be Careful….I don’t recommend.
Error message
by Passion Harper on 2021/10/24 14:11
I have been trying to change my flight and I keep receiving a message that states “Sorry we are having trouble on our end, try again” if I call to change the reservation, I will be charged a fee. Why would the online option not be working?
Very lazy and not interested customer service
by Farafeeeeroooooo on 2021/09/30 15:48
Very lazy, time consuming, and never gets what you want.
Trips
by imincharj on 2021/09/06 18:22
I have been using this app for flights and hotels for a while now and can’t seem to find a flaw love CheapTickets and will continue using
Flight change
by julieconley on 2021/09/04 19:14
The representative for cheaptickets helped us change our flight because of covid and we even got an amount to use towards a future flight. He did an excellent job
Tawanda Toney
by TNTToney on 2021/09/03 19:07
The handicap bathroom in the lobby was out of order The wheelchair was unavailable we had to go to the sister hotel to get one The pool was closed our entire stay Our AC barely worked
First vaca in over a year
by fairleybadday on 2021/09/03 01:16
Flight changes by airlines cannot be managed in the app. And changes show up garbled. I’m sad that I’m losing an entire day of vacation and the airline and cheap tickets are not compensating me for anything.
Worst service
by jordanloser on 2021/08/31 19:31
I would never use this site ever again. If you think saving a little money is worth zero customer service and your aggravation go for it. They don't call you back and will not contact you back as promised. If I could give negative stars I would.
Don’t explain everything
by mont1334 on 2021/08/13 00:53
This site and app is the worst. Don’t do it.
My Covid refund from March 2020
by refundchicago on 2021/08/12 19:16
I’ve called numerous timez in the last year, waited on hold forever, and was told my refund was processed-still haven’t received it. I’ll be calling again. Horrible rude customer service.
Lost couple hundred dollars for nothing
by merciful11111 on 2021/08/11 23:45
Do yourself a favor and stay away from this. I insured my flight. The app is difficult to use and I had to call customer service several times with no success.
No los recomiendo
by Pluongo on 2021/08/10 19:01
Tras un error de la aplicación se cargaron dos boletos ida y vuelta hacia un mismo destino, y simplemente después de varios meses yo insistir al menos que me devuelvan una parte, ellos simplemente dicen que yo debo hablar con las areolineas. Cabe destacar que no le hacen seguimiento a los casos, que los tiempos de espera para poder comunicarse con el personal es hasta más de 1 hora en el teléfono te contestan de mala manera etc .. After an error in the application, two roundtrip tickets were charged to the same destination, and simply after several months I insist at least that they give me back a part, they simply say that I should speak with the areolineas. It should be noted that they do not follow up on the cases, that the waiting times to be able to communicate with the staff is up to more than 1 hour on the phone they answer you in a bad way, etc.
Itinerary
by exantyle on 2021/08/02 07:25
Entered itinerary code. Keeps sending me back to the same page to re- enter it... wasted my time.
Horrible customer service.
by rachel 422 on 2021/07/30 19:49
Can get to a f@cking human
No customer service
by Ms. Teldo on 2021/07/29 17:03
I have an error in current booking. Unable to reach anyone
Cannot get a hold of a human
by 8936550 on 2021/07/27 23:02
This app/website is awful should the need arise for you to speak to someone to solve a problem. There was a 2-hour wait to speak to someone when I called them today. They suggested I have them call me back rather than wait on the phone foe the next available person. Of course I never heard back from anyone from CheapTickets. I attempted to contact them several x but again, only a recorded voice stating they cannot help me. After this next trip I am deleting the app and never using them again.
Great Deals!!
by Jbacon28 on 2021/07/18 21:45
They truly have better deals! I was pleasantly surprised. I booked our flight to Boston to DFW and save $69.00 per person..
Don’t use this site
by Servo de Cristo on 2021/07/18 15:04
This is the second or third time that this has happened, cheaptickets say that one of my flights didn’t get printed , so now one of my flights don’t exist anymore, and how am I supposed to get to Colombia if one of the flights got cancel. And they refusing to return my money.
Customer Service
by macny02 on 2021/07/13 13:09
I’ve tried multiple times to change my flight but you guys even find my booking. I have an itinerary number and a confirmation email but no one can help me.
Awesome
by Jfaja3898 on 2021/07/03 17:09
Easy to handle
Best site for me
by Asia2075 on 2021/06/30 21:51
I always compare deals with other sites but this site always comes through.. I’m pretty happy with it..
Stay away from this BUG INFESTED SITE!!
by Buggies all the time on 2021/06/26 14:39
I hate this travel site, only 1 time have I had no issues, and I knew I should never ever get back on this bug infested, no one is ever available, virtual agent even ignores you, and takes your payment but then throws an error up and BAM, you lost money and still no room, this time, two payments for the same booking, and NO CONFIRMATION OR ITINERARY #
App
by caller12 on 2021/06/24 14:56
This is a great app, I love it!
My trip
by Hairdoktor on 2021/06/21 10:19
I I can never find my trip when I want to on the app and I can’t even find it with my itinerary number.
Not happy
by Deb499 on 2021/06/20 16:08
This website will show me as signed in. Give me my information and then when I try to inquire or change my arrangements it will not let me go any further. It will ask me to re-sign in and then tell me that my information is not correct. I called and the woman couldn’t hardly speak English and was NOT able to help me. I asked for someone who could and she told me that they weren’t available and would call or email me. I haven’t heard back from cheap tickets.
Cancelled
by Frank g 3 on 2021/06/10 22:36
My flight was canceled the day of.. tried to get in touch with someone and was told I had to call airline.. crap service never ever again
I personal contact
by Rock breaker on 2021/06/09 23:45
Great website, but if you have questions their is no one to answer you. The wait time they said to speak to a rep was 3 hours. Ridiculous. Not happy about that
LAx to OKL
by Nan'cy on 2021/06/09 03:47
They still my money, they change my flight and the idiot who was apparently helping, his solution was to charge more. Please don’t use this App, they are a scam. They charge my credit card for a mistake there system did.
Not rating the app but the company it self.
by Shermett B on 2021/06/08 21:21
There’s no one available to help you with anything. You will be waiting for hours on the phone and no one will pick up. I suggest using a different travel agent.
Horrific customer service
by Ogor2017??? on 2021/06/04 14:57
I have
Check in
by pamwash1 on 2021/06/01 10:56
I wasn’t able to check in to get my borders pass nor was I able to check in with the airline I was taking each one said I had to call the other.
So far so good
by playz88keyz on 2021/05/26 19:49
As long as when I catch my flight tomorrow with my family and there are no issues, Cheap Tickets will have earned this rating Otherwise, I cannot comment yet.
Very goid
by @marymarvacadiez on 2021/05/19 02:35
Good
Best Prices on ✈️
by krisolson7 on 2021/05/18 06:43
Been using CheapTickets over 15 years to travel all over the World...Always has the lowest prices and excellent Customer Service👍🏼😎
CheapTickets.com
by coolcheermom on 2021/05/18 01:24
Always get great rates and great flight times with CheapTickets.com. Been ising them for years. Highly recommend!
App
by Ms.Realtor on 2021/05/14 21:31
I cannot log into my account,
Scam Upgrade and the worst customer service
by DrAnaie1 on 2021/05/13 01:38
I booked 4 tickets for me and my family and they gave me option to upgrade my tickets by paying $328 so I can choose our seats. After I click this option and paid their website don’t let me do the seats for all the flights only 2 out of 6. When I called the customer service he said this from the airline you need to call them and we can’t help you with this, if you don’t like it you can cancel your tickets. Uncooperative, use unclear information about the rules even if it’s written on the itinerary that “seat choice included”. In my opinion this is a scam and high level of non professional company specially when their answer is to cancel everything after hours of hard work to book, also when I ask to speak to the manager he told me that some one will call you within 72 hours that means the worst service ever.
WARNING Stay away!
by zamblamtheham on 2021/05/07 17:49
If you are looking for bargan tickets and are 100% that you will not need any customer service then this “might” be a good option. But as we all know in these times nothing is certain, your travel plans might change. CheapTickets offer just that cheap and terrible customer service! They give you the run around for hours & days on end, talking to their bots or staff that are trained to reply like robots to say sorry nothing we can do these are the policies. This has happened to me with them on various occasions. I thought at first it was just bad luck. But this time I’m convinced it’s just a scam and they will NEVER do anything on the best interest of their customers. I’ll share my story... I have a $1,127US credit to use as I was unable to travel at the end of last year, from MX to Texas. I tried to use it & had to jump all the hoops and hurdles with their bots for days!! Finally I got to speak to a real person and she said in a kind voice (I never said they were rude) “sure your new ticket will be an extra $400USD”. I said “ you mean my new flight will cost me the $1,127 credit PLUS $400? A total of $1,527USD?” “Yes” she said once more in a warm happy voice “But I can go on line now & purchase the same ticket for $375USD” I said shocked. “That’s correct, those are the policies” I still can’t understand how on earth these people can scam you in such a horrific way and keep a straight face. I have since talked with my credit card & got my money back through them and I will never again purchase anything from CheapTickets. But I’m talking the time to write this review to warn anyone who might be thinking of using them. So that you know what to expect.
No customer service
by thisappwillstealfromu on 2021/05/07 13:29
Charged my credit card $524.86 and only refunded $224.94 of it for multiple failed attempts to book a flight. I cannot speak with a real person about this issue.
CheapTickets review
by Haf369 on 2021/05/05 21:31
I booked a flight on business class from bahrain to Tulsa Oklahoma last year from June 2020 to august 2020. The flight was cancelled because of the pandemic. I was given a credit that will expire by March 2022. For the past three weeks I have been trying to either book a flight using my credit through the CheapTickets app, with no success, or calling overseas and put on hold for hours also without success. CheapTickets was very happy to take my money and make it very difficult to make a reservation with very stupid excuses and no way to get refunded for my tickets. Itinerary number 7518350826352
I can’t get through to customer service
by Elle_West_Coast on 2021/04/29 12:23
I’m trying to make changes to my flight and I can’t do it through the app, telephone or chat.
Good Price
by kcaye5 on 2021/04/27 02:41
Reasonable price
Confused
by Chloeswaqq213 on 2021/04/24 23:27
Why is it that may flight keeps changing? I have plans for the this night and now I’m not arriving until 9pm? I don’t understand.
Great deals
by Margie Uriel on 2021/04/19 01:38
Easy to navigate when using CheapTickets. Great deals all the time. ☺️
Horrible
by lupita savage on 2021/04/14 16:11
CheapTickets is the worst site ever!!!!!!!!!!!!!!!!!
Worst customer service ever
by sheringer1 on 2021/04/14 02:11
Never using you again. I’m telling everyone I know not to use you.
Eddie Graham
by BossTim00 on 2021/04/12 19:30
Wonderful site
Terrible customer service.
by yyddccc on 2021/04/12 00:20
I am trying to change my reservation date but it’s taking me forever. It’s 52 minutes and I am still on the hold. It’s terrible.
Military discount
by coupons2 on 2021/04/05 21:20
Is there a way for military to get discounts on flight/ car rental
Account info. unable to correct information
by wrong name 2 on 2021/04/02 02:09
Not user friendly
Agent Unavailable/ Chat Unavailable / Cancel Unavailable
by sharj5 on 2021/03/29 04:13
Everything is unavailabe when you need to cancel even though it says free cancellation for 25 hrs! Do not bother with this site and buy your tickets somewhere else.
Used for years
by Gator 798 Pipeliner on 2021/03/29 01:32
I’ve been with this company now for approximately five years you call them they’ll take care of you you have a problem I’ll take care of you you’re decent company good people from around the world that are willing to help you because they understand the workingman
Prices
by donnamtheresa on 2021/03/20 01:08
Much higher prices on the App than using the website.
it is very good
by KIRITOSAOAA on 2021/03/19 03:50
The app is very and all but there are a few things such as they do not show all the activities in the area that you are visiting they might show things from countrys or states bearby but other than that this app is great!!!
Love ❤️ CheapTickets
by dmo rxrrd on 2021/03/12 22:29
I have been using CheapTickets to fly out of the Carolinas for many years ! Didn’t know I could use others for AA and Southwest 🤷🏾‍♀️ AA is the best ! I was giving the Stewardess set at the front of the plane ✈️ #copilot
Horrible App
by ttt0806 on 2021/03/06 13:37
Booked a trip for me and my son. Typed in all our information and it dropped off my son and now it won’t let me add him back or buy a separate ticket. 😡
Cant find my reservation
by cant find my reservation on 2021/03/05 19:57
Have booked a flight even with me using my tracking number they can’t find my flight
Zero help
by Beppa1130 on 2021/02/21 15:02
I was trying to change my reservation because we were getting our 2nd vaccination the day before and I was afraid we would be sick (we were fine) but time was of the essence in changing my reservation, which the hotel was fine with because I already called them. A “concerned team member” was supposed to get back to me within 24 hours and just never ever got back to me. I have used this service for 20 years and NEVER AGAIN.
Loyal customer
by bellarosenavamiaformesis on 2021/02/10 18:24
Been using this site going on 10yrs. Has never let me down.
User friendly
by Tamara Allen on 2021/01/18 23:07
My favorite app. We travel monthly for pure enjoyment- CheapTickets beats everyone, is so easy and 100% reliable.
All my info disappeared
by Chjmqq on 2021/01/12 15:48
Yesterday i open the app and all my info disappeared and tried to sign in with my email and password and says that it is wrong. Nobody hacked the account or changed anything so something is happening
Fails to update
by Angelheartmom on 2021/01/11 03:22
This app failed to update my flight information. If I had not logged into United airlines to check in I would not have know that this flight had been canceled by the airline and was put on a flight 4 hours earlier and with a 6 hour layover! No way contacted the airline got a reimbursement and changed flight to American Airlines. Just 18 before flight at a decent price.
Not working anymore
by GoonPrincesz on 2021/01/02 13:45
No packages found
Rental cars
by PAAM21 on 2020/12/29 02:55
I use this app for all my rental car needs and have never had any issues. Book it on the app, no credit card needed to secure, and pay for the car when you return it. I’ve never had any issues on my arrival the reservation is always in the system and the car is waiting. I would recommend for all your rental car needs.
Lost my ticket
by 17193740 on 2020/12/20 21:42
Somehow cheap tickets lost my booking that I had booked with them and then never gave me any credit to use towards a flight or give me my money back. Had trouble communicating with their text app so I decided to call them I got dropped numerous times and at the end they told me that they were sorry for the inconvenience but they couldn’t do anything about it.
Credit
by Boiler2283 on 2020/12/11 02:26
If you have a credit imagine it being an awful experience. As if covid isn’t hard enough cannot seem to get my money. Or...even get a clean answer of the credit amount. 13 hours on chat and phone calls thus far...no resolution.
Great but...
by Exciting :) :) on 2020/11/28 22:13
This site is awesome but it has been difficult to book your pet on here so therefore I have to call the company to make sure my dog gets on the plane with me and then I get charged more for it.
Super supportive
by Sandy jock on 2020/11/25 15:24
I had to change my flight. The young man was so helpful and worked hard to get Me out and back on the days I needed. Hopefully I made it clear how Much I appreciated his help.
The worse app
by lvpaura on 2020/11/13 14:26
I purchase a TK a year ago for my dad my dad passed away before his flight ..I cancel the TK I’ve been waiting for my refund for one year to know they tell me it’s nothing they can do...Today I open my email : I got this email from them.. Dear CheapTickets Cutsomer, Thank you for contacting us regarding your refund request for your flight reservation with JetBlue Airways. We have received your request that you wanted to have a refund on your cancelled flight reservation. We would like to inform you that we can no longer access the ticket. As per checking on your account, you purchased the ticket last 23 Oct 2019. It only showed cancelled with a credit, and the ticket validity is up until 23 Oct 2020 only. With that being said the total amount of the credit was forfeited already. We wish our response could be more favorable. We hope that you will still give us the opportunity to assist you with your travel plans soon. Thank you for choosing CheapTickets. Best, Sharon C. Supervisor, CheapTickets Customer Service Team.
Emergency travel!
by HotLanta! on 2020/11/11 22:19
This sure was amazing! I was able to get a flight that was affordable and on a major airline! Will never shop anywhere else!
No credit still to my account after 2 weeks cancelling a flight
by Eleighbintn38 on 2020/11/10 08:41
I cancelled my flight last minute due to sickness and still after calling twice no credit to my account.
Travel
by JNDallas on 2020/11/02 15:57
Very easy to use and trustworthy
Trustworthy
by Mike Bianco on 2020/10/12 19:58
I have used cheap tickets for many many moons, I was a student when I first discovered this company. After them many came out with similar concepts and names. There is no comparison, they grew their services and maintain integrity and fairness. Yes their prices are still the best and the service is outstanding
Service
by yyyygh5v on 2020/10/11 22:44
Service is no exist
Love this app
by mistymesh on 2020/10/04 06:19
If you guys like to save money this is the right app to have. I have downloaded plenty of app like this one, but oh boy nothing like this app this is my # 1. I use it to travel and I save so much money with them. I have compared prices with other apps but this one beats all of them. I pay from Florida to Philadelphia $37.00 on a one way fly and I compared to other that wanted much more. I highly recommend
This site steals your money
by My3Pugs6038 on 2020/09/23 19:04
I booked 2 flights with CheapTickets and bought more expensive tickets that included 1 checked bag and better seats. Neither United Airlines nor American Airlines would honor the upgrades and CheapTickets has been evasive and refuses to respond to direct questions about the problem. This company simply steals your money. In the end, you will pay less if you just book your flight directly with the airline website.
Thieves and fakes
by supermomtiffani on 2020/09/22 06:08
My card was charged twice and then got a notification that the flights were no longer available.
CheapTickets
by so4rclips on 2020/09/02 15:56
This is the best site to purchase tickets, they beat everyone. I really like the quality of service I get when I need help. Always professional and accommodating.
A joke
by SHAN-ugh on 2020/08/14 18:44
I have a reservation scheduled for TODAY & I’m currently on hold (for an hour) becauSe when I called to change (ONLY THE PICKUP TIME) I was/am being advised that “they’re vendor” ENTERPRISE IS OUT OF THE CAR WE RESERVED!!!! We are 2 hours from the time we are supposed to leave (with my children), NO ONE CALLED ME, and now we are being told the car isn’t available. Unbelievable. Maybe they don’t know what the word “RESERVATION” means or maybe the left hand doesn’t speak to the right but there is surely a disconnect! If you don’t want a wrench thrown in your travel plans-I 500% WOULD NOT USE CHEAPTICKETS OR ENTERPRISE!!!!
Booking Made Easy
by Clara'sLove on 2020/08/11 17:00
I can book hotels, flights and rentals and compare.
Bait and switch
by korty-korto on 2020/07/29 00:09
Do not use this terrible app. I search for flights and it shows me a good price and then when I select and go to check out it raises each flight price by over $100. You just lost a customer.
Great
by Shortii dah khid on 2020/07/28 14:40
I love this app 🔥🔥🔥🔥🔥🔥
Summer Vacation
by debreas on 2020/07/15 20:57
We saved about $1,000 on our vacation using this app and aaa.
THE WORST! BEWARE!
by heheowjd on 2020/06/29 15:28
This is the WORST booking site to book through. I travel a lot so I am always trying to find a good deal, which is what they offer so that’s why they even get 1 star. My flight was changed months before I left but I was never notified. When I got to the airport at 3:45AM to check in for a 5:30AM flight, I was notified by the front desk that my flight had been changed to 8:00AM. Cheap tickets never notified me about this change. My return flight was also changed by 4 HOURS!!!! I was never notified about this either. Had I not asked the front desk at the airport to reprint my itinerary I would have never known that my flight was changed. I called cheap tickets about this and they were NASTY AND RUDE about the situation. I spoke to a supervisor and she was extremely rude and unwilling to help me. She was actually laughing at me as I was telling her my problem. NEVER BOOK THROUGH THIS COMPANY!!!!!!
Cheaptickets is fantastic
by nstukan on 2019/05/02 01:45
Don’t listen to the stupid reviews that say this is a horrible site. This site has been very easy to use and has provided the best pricing on flights overseas for my past 6 years of traveling using them. I recently book flights for vacation to St Thomas from SFO. I found flights that were $150 per person lower than any site and the airline ( Delta) could not even match. This was for 6 adults. I needed to change the trip to 1 day later departure (it was within the 24 hr cancellation period) and they rebooked the new flight and canceled the old reservation easily over the phone. The customer service I received was excellent and they even booked my seats on the spot that I could not do with the old reservation. All at the same price and no extra charges. Use these guys if you want to save money on your airfare.
Cannot join reservations if you are wife making reservation
by Rose Trillium on 2019/05/08 21:41
I booked one reservation as a guest, the second reservation I created a login. The CheapTickets app asked me if I had other reservations made as a guest to add to my account, and a link to add that reservation. Yes! This is exactly what I wanted to do. All it requires is your email and itinerary number of the guest reservation. (The email is of course the same.) it would not work, so I called customer service and spoke to someone named Ken, who said it was not an option! I said why, because on the first reservation they asked for additional guests names, and I gave my husbands name, which is different. Even though the receipt for the earlier reservation is in my name, they changed it to be the male/ husband name in their system. Spoke to manager, Joy, and she confirmed, that even though both reservations were made with the same email, same address, same credit card, by me, on the earlier reservation they had my husband as the lead person, and could not join the reservations. I think from now on my husband will always be nameless, unfortunately. Sad state of affairs for this app.
Never use these guys
by Ts'ao-ts'ao on 2018/11/14 15:01
Bought two round trip tickets, had credit card charged, received email confirmation, not tickets. Called twice, was assured the tickets were queued and would arrive in one hour via email. No tickets, called again, same assurance. Next morning charge was gone from my Visa, another call and they said no tickets, sorry AMERICAN DOG, and go book somewhere else. Third world ISIS personnel. Probably in Peshawar. Before he hung up on me the third time after screwing us, he said “Merry Christmas” and broke the connection. You are an idiot if you use them, and give them all the personal and credit card information they seek. Definitely the worst app I have ever used on Apple. Shame on you Apple, for letting them in. Steve Jobs is turning in his grave. Apple was once a great company.
Poor Service/Where’s My Refund????
by KLove 01 on 2021/11/08 02:28
Normally Cheaptickets is my go to but recently they have dropped the ball. They allowed us to book a room in New York at a hotel that was closed. The Double Tree by Hilton. We were told 2 days before our arrival to NYC that the hotel was closed and that we would get a refund. It has been almost 1 month and still no refund. The hotel is closed so you can’t reach them but they did send an email stating I would get a refund in 7-10 business days…1 month later nothing. Cheaptickets reached out twice stating they were working on the refund then they disappeared…1 month later nothing. How is it that they allowed me to book a hotel that was closed but they can’t refund my money right away or book another hotel for me at no charge. I have notified my credit card company. The room was not cheap and we ended up paying $200 more on top of what we already paid for last minute reservations. And now all of a sudden Double Tree and Cheaptickets has disappeared!!! Be Careful….I don’t recommend.
Not able to contact customer service during crisis
by Lordweloveyou on 2020/03/21 11:48
So as we are all aware of the pandemic our country is facing and to not being able to get the service we need as customers is very bad for business. I purchased a ticket before the crisis began and paid for insurance as well and now I’m getting the run around to get a refund. I can’t get a live representative to talk to on the phone and the automotive system let you know if your travel is not within 72 hours they will provide a link to cancel travel. When you click on the link it tells you you’re not able to cancel and need to speak with a representative. So I am assuming I have to wait until 72 hours before my trip for them to tell me it’s too late to get a refund and that better not be the case are Else I will be taking this to court. Because I find it very strange they were able to take my money and during this crisis when flights and travels are being cancelled they or not considerable enough to refund their customer money. THIS IS RIDICULOUS!!!
So practical and convenient!
by Hong kong Serge on 2018/12/25 14:46
I really enjoy this App. I retired last December from a corporate job and since then have to book my own travel. No more assistant and corporate travel I could initiate with a phone call. Luckily, I gained my independence with this App. I find CheapTickets easy, intuitive and cost effective. I just planned a 25-day, multiple cities tour of Europe using the app. The best travel experience ever. It has become my go-to solution for all my travel now. I strongly recommend it to everyone doing leisure or business travel!
Trip to Forida
by Zaire 234 on 2021/11/12 05:58
I took a trip to Florida and my flight got cancelled last minute. I wasn’t made aware until I showed up to the airport. I had to take a flight out the next day at my expense. The flight coming back home was move to the day before. Didn’t find out until the day before when I was trying to check in to my current flight. Needless to say my trip was missed up. Cheap Tickets and Frontier airlines kept pointing the finger at each other. No one wanted to take responsibility for my bad trip experience. I have been flying for over 26 years. Never did I have a flight canceled at the last minute. Frontier Airlines was a mistake to trust. That was my first and last time flying with Frontier Airlines. It you no like I know, you will never trust Frontier Airlines to handle your vacation. It will definitely upset you to the fullest. I had to pay and additional $500 to get home from Florida using another airline.
Scam Upgrade and the worst customer service
by DrAnaie1 on 2021/05/13 01:38
I booked 4 tickets for me and my family and they gave me option to upgrade my tickets by paying $328 so I can choose our seats. After I click this option and paid their website don’t let me do the seats for all the flights only 2 out of 6. When I called the customer service he said this from the airline you need to call them and we can’t help you with this, if you don’t like it you can cancel your tickets. Uncooperative, use unclear information about the rules even if it’s written on the itinerary that “seat choice included”. In my opinion this is a scam and high level of non professional company specially when their answer is to cancel everything after hours of hard work to book, also when I ask to speak to the manager he told me that some one will call you within 72 hours that means the worst service ever.
THE WORST! BEWARE!
by heheowjd on 2020/06/29 15:28
This is the WORST booking site to book through. I travel a lot so I am always trying to find a good deal, which is what they offer so that’s why they even get 1 star. My flight was changed months before I left but I was never notified. When I got to the airport at 3:45AM to check in for a 5:30AM flight, I was notified by the front desk that my flight had been changed to 8:00AM. Cheap tickets never notified me about this change. My return flight was also changed by 4 HOURS!!!! I was never notified about this either. Had I not asked the front desk at the airport to reprint my itinerary I would have never known that my flight was changed. I called cheap tickets about this and they were NASTY AND RUDE about the situation. I spoke to a supervisor and she was extremely rude and unwilling to help me. She was actually laughing at me as I was telling her my problem. NEVER BOOK THROUGH THIS COMPANY!!!!!!
Extra cash with no reward
by deraywilson on 2018/07/16 18:34
I bought a cheapticket and even paid for the insurance to change it if needed. When I went to change it, I was told to give it to my insurance company for a refund. This was not why was advertised. I bought the insurance so that I could change it. Then, when I arrived at the gate, I had to pay an extra $50 because they said that I was only allowed one bag but when I bought the ticket, I bought it with luggage. This is a scam and I am not happy. I’ve used to use Cheaptickets in the past but I will never use it again and will advise my friends, family, and company against it. Since I am upper management, I will make this know. Please stay away from this site, what they say you get is not what you will receive. I would prefer to buy a ticket straight from the counter. Atleast then I know what I’m getting up front. Not happy passenger, Derek
Bait and Switch
by Ljdjdjdnxnj on 2019/12/19 17:55
I was sent a push notification to check in early for my flight tomorrow. While in the CheapTickets app I was given the opportunity to upgrade my economy seats to economy premium for $16 per ticket. I clicked on it. I was then redirected to another site where I was given the chance to select my new upgraded seats. I did and checked out. It’s not until then that I realize I was not charged $16 per ticket, instead I was charged over $30 per ticket. I called CheapTickets and explained to them what had happened. I was told I should have known I was at United Airlines site. I did not. This smells of the classic bait and switch. CheapTickets got my attention with the $16 per ticket upgrade, the bait. Then came the switch with United Airlines for over $30 per ticket upgrade. Be warned. Look at CheapTickets push notifications carefully. Good luck to all.
Upgrade Choice
by boricua973 on 2019/07/26 16:39
I was paying for a round trip for 2 when I got a window asking if I wanted to upgrade our tickets to first class/business class. I hit yes and received confirmation of the tickets with the upgrade. The next day as I realized that we didn’t get a choice to pick the seats I went in the website to find out that out of 3 plane rides we were taking only one was first/business class. I immediately called the 844 # to be put on hold, be transferred to Seth the supervisor who knew less than the customer service rep. Needless to say I got an “I’m sorry, and have a nice day” and I’m out $400 because the offer is only if the airline I’m flying has available seats which ours did not have. #Iwantmymoneyback #ripoff
Absolutely the worst
by efitjunkie on 2020/03/11 23:20
It is 7:15pm and I have been trying to get a hold of cheap tickets since 8am just to cancel a flight and get my money back. It’s been an on going back and forth calling between jet blue telling me that I need to get in touch with cheap tickets because that’s where I purchased my ticket. Which MAKES SENSE. And cheap tickets has been giving me the run around of why they can’t refund me. It got to a point where I asked for a supervisor. And every time I was getting close to getting to the bottom of it, the phone just all of a sudden hang up and when I try calling back, all of a sudden they having technical difficulties and their call monitor would hang up the call. Moral of the story DONT WASTE YOUR TIME WITH THIS COMPANY!
Decent
by OliveThicketJones on 2019/06/29 22:20
The simplicity of the website is favorable but the availability and willingness to help costumers not so much. Made a booking to Coney Island (which wasn’t actually cheaper than just buying tickets there, first mistake) and needed to make a correction to the booking but that’s against policy apparently. Only the confirmation email informed me that changes and and refunds are not a possibility. Me, being the optimistic person I am(second mistake), called to see if changes could be made. Not only did costumer service toss me back and forth from the park’s services, but they also were of zero help. In conclusion, only use if you make very certain bookings and know you won’t need any help with your booking.
App prices more than many website
by Boogster54 on 2018/01/25 01:29
This app used to be great but changed a couple of years ago. I now find I get better prices on the main website but I have to fiddle around with different airlines in advanced options. If I don’t do that prices are higher. I still use cheap tickets to book and have been for about 5 years, but it’s a shame that an app that worked so well before is now pretty much useless to me.
Cancelled booking and still charged
by G.M.Brown on 2019/09/24 12:13
This is a horrible site to book off. Their customer service is horrible. Every time you let them know about a charge to your account that’s invalid they say you’ll get a refund sent and it’s never sent. Their pictures for the hotels are a lie because it’s nothing like that in person. I asked for a case number to be sent to me and he said he had my email and I asked him to read it back to me and it wasn’t even my email then he said it will be sent in 5-10 mins and someone will contact me via phone with 24 hours. I never received an email it’s been past 24 hours. They are trying to avoid giving me my refund. I would not recommend doing bookings with this site.
The worse app
by lvpaura on 2020/11/13 14:26
I purchase a TK a year ago for my dad my dad passed away before his flight ..I cancel the TK I’ve been waiting for my refund for one year to know they tell me it’s nothing they can do...Today I open my email : I got this email from them.. Dear CheapTickets Cutsomer, Thank you for contacting us regarding your refund request for your flight reservation with JetBlue Airways. We have received your request that you wanted to have a refund on your cancelled flight reservation. We would like to inform you that we can no longer access the ticket. As per checking on your account, you purchased the ticket last 23 Oct 2019. It only showed cancelled with a credit, and the ticket validity is up until 23 Oct 2020 only. With that being said the total amount of the credit was forfeited already. We wish our response could be more favorable. We hope that you will still give us the opportunity to assist you with your travel plans soon. Thank you for choosing CheapTickets. Best, Sharon C. Supervisor, CheapTickets Customer Service Team.
Scam!!!!!!!
by Hampton0503 on 2018/11/30 14:57
Do not book hotel rooms from them! They are scammers! They overcharged big time! When I checked out from the hotel they handed me a receipt and told me that should be the amount not the one I paid through this crappy Cheaptickets! When I filed dispute, cheaptickets won’t return my money! I got charged twice! One from the hotel and them. Why overcharged and won’t even check with the hotel?? Scammers!!!!! It’s so sad because I’ve been using this app for flight tickets. My first time using them booking hotel room and this happened. I’m never going to use this ever again. It’s a waste of time having to keep track dispute claim when you already have an actual receipt from the one you paid for.
Not worth the hassle
by watcarn on 2020/05/29 21:40
I would rather pay the extra money for airline travel than have the hassle I’m going through right now trying to cancel a trip to Las Vagas. Originally had everything set for Nonstop leaving and Returning- now Frontier Airlines has changed my Return nonstop flight to a lay over in Denver for several hours- like all day long stuck at another airport. I don’t want to do this, and getting a hold of someone to change it or cancel and get refund has proved to be a headache. Don’t worry about saving a few bucks. For piece of mind book directly through the Airline you like the best. Remember, YOU GET WHAT YOU PAY FOR SO WHEN IT SAYS “CHEAP” ITS CHEAP EVERYTHING INCLUDING SERVICE!
Frank Lepore
by FrankL11111 on 2019/06/25 22:53
I totally agree!! I have never had issues with this site! I tried booking my flight using the airline site directly as I thought they may have lower fares, but I spent hours trying to get my flight booked and didn’t even succeed in the end. So I went to the Cheaptickets site and found the exact same flight I was trying to book, and the cost was only $15 extra!! Needless to say, I got my booking done in 2 minutes flat!
Dang near homeless
by Baffled- on 2019/11/11 23:50
We had a wonderful trip planned, and when arrived at the hotel, instead of getting a two bed room as requested, the hotel only showed one bed for our entire stay. However!!!!! The hotel was very accommodating for our needs. We had to change rooms twice so we could have two beds, plus we had to pay an upgrade fee. CheapTickets:( has to step up theirs game. The hotel said that this happens all of the time.
Rental cars
by PAAM21 on 2020/12/29 02:55
I use this app for all my rental car needs and have never had any issues. Book it on the app, no credit card needed to secure, and pay for the car when you return it. I’ve never had any issues on my arrival the reservation is always in the system and the car is waiting. I would recommend for all your rental car needs.
Used for years
by Gator 798 Pipeliner on 2021/03/29 01:32
I’ve been with this company now for approximately five years you call them they’ll take care of you you have a problem I’ll take care of you you’re decent company good people from around the world that are willing to help you because they understand the workingman
Never again!
by The King's kid! on 2019/12/30 06:58
I will never ever use your service. You continued charging me for seats; baggage. More expensive then I originally anticipated. My flight going was satisfactory. My flight returning was fine from New Port News to Charlotte. Then the departing gate changed after having walked 20 minutes requiring a wheel chair. The flight back to Fort Lauderdale was an absolute nightmare that seemed to go on for three hours when my luggage arrived to the many of the passengers that behave abominably. Of course that was not your fault or your responsibility. But for a company that calls themselves " Cheap tickets" you sure are liars! And I will never use your company again!
Said package was booked but they lied
by Bombastic5 on 2019/06/29 21:04
Bought package trip for my family and I to orlando and was under the impression that my roundtrip ticket was confirmed. After checking out of the hotel and heading to the airport I realized my return home ticket was not confirmed and was never confirmed. I never got anything saying it wasn’t. Spoke to customer service and they could not say why that portion wasn’t confirmed. I now having to spend $1600 on return trip instead of $370 with the package I tried to book. Customer service was not helpful and as a manager I spoke to said I only booked a one way trip which I know for a fact was not true.
No way to contact that I can see!
by not with Cheap tickets again on 2019/08/29 15:10
I booked a flight with CheapTickets. The airline changed the flight. The change does not suit my needs. I NEVER book 3rd party but did this time as the airlines website was difficult to make Payments on. I’ve had Airlines change flights before, I contact them, tell them this doesn’t suit my needs & im put on a flight that does. I can not find any phone number to contact cheap tickets. I’ve responded to the email but have heard nothing back. This is an incredibly expensive trip I’m taking & the flight is much later than the earlier flight. NOT HAPPY!
Cannot get a hold of a human
by 8936550 on 2021/07/27 23:02
This app/website is awful should the need arise for you to speak to someone to solve a problem. There was a 2-hour wait to speak to someone when I called them today. They suggested I have them call me back rather than wait on the phone foe the next available person. Of course I never heard back from anyone from CheapTickets. I attempted to contact them several x but again, only a recorded voice stating they cannot help me. After this next trip I am deleting the app and never using them again.
Flight credit
by illwill803 on 2021/11/12 17:56
It’s a shame I can’t use my flight credit to purchase a ticket for my wife. Mind you, that I got the cancellation protection just in case i can’t go anywhere due to me being in the army, that it stated i would get a full refund. But after I purchase the ticket, i was denied to go and tried to get my money back, but it says that I can’t and will be account as flight credit. Customer service don’t even give you information on why i can’t use my flight credit. I use to love you guys but you guys are horrible now
The Bad company unprofessional customer service
by Nyky2 on 2020/03/19 14:09
Bad customer service after you get the ticket nobody help you to make any change you got call the airline company and in the airline company send you back to cheap ticket because they say you get that ticket by CheapTickets and nobody help you at all crazy service
A joke
by SHAN-ugh on 2020/08/14 18:44
I have a reservation scheduled for TODAY & I’m currently on hold (for an hour) becauSe when I called to change (ONLY THE PICKUP TIME) I was/am being advised that “they’re vendor” ENTERPRISE IS OUT OF THE CAR WE RESERVED!!!! We are 2 hours from the time we are supposed to leave (with my children), NO ONE CALLED ME, and now we are being told the car isn’t available. Unbelievable. Maybe they don’t know what the word “RESERVATION” means or maybe the left hand doesn’t speak to the right but there is surely a disconnect! If you don’t want a wrench thrown in your travel plans-I 500% WOULD NOT USE CHEAPTICKETS OR ENTERPRISE!!!!
If I could give zero stars I would
by litte miss queen on 2020/06/05 23:31
Save your money. They cancel your flights last minute without notification. When you customer support they tell you “they can’t do anything about it” but they are the ones that canceled not the air lines! I paid a ticket back in February for middle of June and just got notified that they canceled my flight a week before. Then processed to tell me I could buy a new ticket for the same exact flight. Terrible customer service & price gouge in this difficult time! This is a terrible company!
Trustworthy
by Mike Bianco on 2020/10/12 19:58
I have used cheap tickets for many many moons, I was a student when I first discovered this company. After them many came out with similar concepts and names. There is no comparison, they grew their services and maintain integrity and fairness. Yes their prices are still the best and the service is outstanding
Total Rip
by Justvonte on 2018/01/08 23:48
I’m a new military member and a broke one. So when I was told originally I would have to find my trip to my first base since I was taking leave, I thought to do it in advance. I was under the impression I would just get reimbursed the price of a ticket from my training base to my first base. I purchased the protection plan thinking that it would come in handy if I had to change or cancel. Low and behold I end up having to cancel and not even able get a refund for the ticket I’ve spent money I didn’t really have at the time. I won’t be using this again.
Do Not Use
by Johnhar271 on 2017/11/18 02:49
I made reservations (even paid extra to guarantee them) 3 weeks early. I spent those 3 weeks arguing with people in India about how they kept messing up my tickets. At one point I didn’t even have return tickets. They said go anyway and to trust them. Worst part is when I called the airline I found out this company uses Expedia to book for you and they charge you $95...if you have time to waste and funds to rebook tickets overseas when you find out you don’t have tickets, then use these people. I’d never use them again myself (or Expedia)
Happily surprised with Cheap Tickets
by sandhano on 2019/03/11 21:35
I have been almost exclusively with Kayak for over ten years now, traveling huge amounts. I seem to be switching over to Cheap Tickets. Their app is awesome and their prices are slightly better. Very user-friendly. Happily surprised. I love to have my trips handy in the app whenever I want to check a booking.
Awesome website
by kinghushhush on 2020/01/03 20:08
Just purchased two round trip tickets to Greece from Portland,Oregon. I did a hotel bundle for only 1 night at a hotel and it saved us $500! Unbelievable! Thank you Cheaptickets and also the representative that I talked to on the phone, she was very professional and she gave me all the information I needed. Thanks again!
Best Travel Site
by YoShar706 on 2019/06/04 04:05
I have been using CheapTickets for almost 20 years now. I never find a better price anywhere and it is so easy now to book a flight, I almost thought I forgot a step! This is seriously the best site and even when you call for customer service, they are excellent.
Flight change
by julieconley on 2021/09/04 19:14
The representative for cheaptickets helped us change our flight because of covid and we even got an amount to use towards a future flight. He did an excellent job
Reservation Desk Horrible
by LuckyLika on 2018/08/03 14:46
I’ve booked this through CheapTickets, like several other hotels in the past. Every single one of them I was able to call the day before to confirm my reservation. But I called to confirm my reservation to this Marriot and they were extremely rude to me and refused to confirm if my name is showing. He said he has nothing to do with this reservation? What? Will I have a room when I’m there? I book hotels through CheapTickets for years and Every hotel was very nice about reconfirming. It was surprising the a Marriot would have egotistical impolite unskilled crew.
Cheap reward disappears quickly
by Pop Xmas 2014 on 2018/05/21 01:38
I booked a Flight from Newark, NJ to SF using United through cheap tickets. The only benefit (difference) was accumulating “cheap rewards”. Using United’s web page gave me the exact same price. What I did not know when I booked through cheap tickets was that these rewards would expire in a few months and I’d have to contact United for my seats. Since I don’t do trips before these rewards expire, they are worthless. In the meantime I have to worry about seats. If I booked through United, my seats would not be an issue.
Not happy
by Deb499 on 2021/06/20 16:08
This website will show me as signed in. Give me my information and then when I try to inquire or change my arrangements it will not let me go any further. It will ask me to re-sign in and then tell me that my information is not correct. I called and the woman couldn’t hardly speak English and was NOT able to help me. I asked for someone who could and she told me that they weren’t available and would call or email me. I haven’t heard back from cheap tickets.
Cheap tickets
by RASE Inc on 2019/06/07 23:38
My husband purchased these tickets. Our names were spelled wrong even after he spelled it out for the agent. The original tickets had to be cancelled and repurchased. Two seconds later he had to pay more for the tickets even though it was the agents fault for spelling his name wrong. Both of us were highly upset about this incident. Really think we should be compensated with 2 free tickets.
Dissatisfied customer
by Pdcombs on 2022/01/09 13:43
Have been given so much incorrect information, have been transferred only to be disconnected. I’ve been in a chat for over 2 hours and still did not get resolution. I finally went to airline site myself and got a better price on a flight that I’d spent half a day trying yo get through CheapTickets. These “discounters” are not offering the deals they used to and for better customer service, I am more than happy to pay a little more.
BAD - SCAM
by Cameraville on 2020/03/23 13:04
App is lacking important information and I wouldn’t use it again anyway becuase Customer service hangs up on me every time I finally get through. I have been unable to contact trying daily for 2 weeks. Currently they have stolen my money. Use any other app. Kiwi is also bad. UPDATE Called again today and 5 different agents hung up on me. They REFUSE to send me an email confirming a refund is due. Though they are happy to tell me over the phone with no proof. They seemed to get a little scared when I said I was recording the conversation but I doubt the guy with a Filipino accent is actually named “Miguel”, or the Indian girl is actually “Sally”. So tell me developer - what about the coronavirus causes your agents to hang up on me and give fake names and refuse to send proof that a refund it due??
I’ve been using exclusively for the last 8 years
by Mum46 on 2019/04/09 22:53
As I mentioned above, the only ticketing I use is CheapTickets. I once used a competitor and it was a nightmare. The only thing I would like to see is the ability to change flights without breaking the bank.
Zero help
by Beppa1130 on 2021/02/21 15:02
I was trying to change my reservation because we were getting our 2nd vaccination the day before and I was afraid we would be sick (we were fine) but time was of the essence in changing my reservation, which the hotel was fine with because I already called them. A “concerned team member” was supposed to get back to me within 24 hours and just never ever got back to me. I have used this service for 20 years and NEVER AGAIN.
Cancelling / Rebooking
by Diva Aunt on 2019/03/08 00:21
I did not realize I had chosen the wrong airport until after I booked the flight. I called Cheap tickets within five minutes , I spoke with two different woman and they were extremely nice, caring , and efficient!!! They helped me cancel and rebook all within twenty minutes
Error message
by Passion Harper on 2021/10/24 14:11
I have been trying to change my flight and I keep receiving a message that states “Sorry we are having trouble on our end, try again” if I call to change the reservation, I will be charged a fee. Why would the online option not be working?
Horrible!!!
by Hello12457 on 2018/03/04 06:26
Tried to book got error saying price changed. Ok. Tried to book at new price, didn’t go through said price changed again to original amt. Ok. Tried again. No good. Called customer service. Told that can happen. Got notifications of 3 credit card charges. Customer service said it would fall off in 7 to 10 days. So no booking and 3 credit card charges. Booked with Southwest. Still waiting for credit charges to fall off. Never ever using this site again.
Rating Trends
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All Versions
5.0
58,751 total
 5
51,260
 4
4,603
 3
1,332
 2
404
 1
1,152
Current Version (21.49)
5.0
58,046 total
 5
50,777
 4
4,499
 3
1,309
 2
394
 1
1,067
Version History
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App name
CheapTickets Hotels & Flights
Description
Save 10% off select hotels with promo code: APP10 Free cancellation on most hotels. Because flexibility matters. The CheapTickets app for iOS offers the ability to search and securely book the same selection of cheap flights, hotel rooms, rental cars and activities offered on CheapTickets.com. Plus, join our CheapCash loyalty program and start earning CheapCash on select flight bookings that you can instantly apply toward hotels in the app! Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. You can also find last-minute hotel rooms nearby and save 40% with mobile exclusive hotel rooms! HOTELS - last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Sort results by deals, price, or reviews. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. CheapTickets offers a simple, secure booking process, and 24x7 customer support. Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. The CheapTickets app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies. APP10 Coupon Code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Cheaptickets app by January 16 2022, for 1 or more nights of travel by December 31 2022. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After this one booking, the promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Cheaptickets reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.cheaptickets.com/p/info-other/legal.htm) and all bookings are subject to availability.
Dissatisfied customer
by Pdcombs on 2022/01/09 13:43
Have been given so much incorrect information, have been transferred only to be disconnected. I’ve been in a chat for over 2 hours and still did not get resolution. I finally went to airline site myself and got a better price on a flight that I’d spent half a day trying yo get through CheapTickets. These “discounters” are not offering the deals they used to and for better customer service, I am more than happy to pay a little more.
Best overall Booking site
by Central Vapors on 2022/01/07 02:25
CheapTickets has been my go to site for the best price, service and the site is super easy to use and changing or cancellations are easy to make.
Amazing
by Dantelo on 2022/01/06 00:26
I just love this app. This is the only one I need in my phone
Horrible service
by edjaxk on 2021/12/30 18:42
There is never no flights or rental cars the days I choose to take a vacations
Pousada pontal gardens
by latinomaneua on 2021/12/23 21:09
Quaint and cozy hotel with great location to center of historic area. Service and staff were excellent and professional. Will definitely return to this nice boutique pousada.
Good price
by cTavi on 2021/12/21 19:08
Nice app
No credit shown
by Shawn19004 on 2021/12/20 21:56
I purchased a ticket and due to Covid has to cancel I was told I’d be issued a credit because the airline won’t allow a refund however days later I check the app and website and to no surprise no credit has been applied. I’ve called and talked to different representatives all who which spoke little to no English and couldn’t give me any further information on where my credit is.
Una persona satisfecha
by española63 on 2021/12/19 06:14
Estoy muy satisfecha con este app hasta hoy todavía no viajo pero hasta ahorita estoy muy contenta con el precio y lo fácil que fue agarrar el vuelo cuando vuelva de viaje hoy a volver a poner mis reviews/very satisfied with this app so far when get back I’ll give my reviews again 🥰🥰love it so far
Extra charges
by Naps so on 2021/11/25 16:16
My trip has been a nightmare! Was charged extra money by the airlines because they stated we were supposed to be on a 7 o’clock flight to DFW on 11/22/2021. Had no ticket locator number. When I tried to go online to find my info, could not access it. Will not book again this way! Still am not able to access information for return trip to GSO! Need ticket numbers to get a refund of my money! Sandra Hagwood.
Life long customer
by jjjones87 on 2021/11/23 12:14
Always Great, would like to see more disability awareness in account profile. I’m visually impaired and need to be in a special unit. Access to location always Calendar access permission for eta and other timing needs.
Unacceptable Customer Service
by Gatuponce on 2021/11/18 04:43
After booking and canceling my flight ticket with cheaptickets.com and cancellation being made within their cancellation policy now I have been dealing with cheap tickets and the airlines for over a week to reschedule a new flight. Each one (Cheaptickets and the airline) keeps pointing at each other, as to who needs to reschedule my flight and now who may or may not be able to issue a refund. After getting in contact with customer care and speaking with Customer Care Representative Ms. Ashley out of the Tampa customer service office and asked to speak with a supervisor Mr. Johnson she stated that I would not be able to speak with her supervisor and that it will take 5-7 days for a supervisor to call me back. Bussiness like this should be unacceptable for any company. This cheaptickets.com has wasted my money and time. ***Please do not purchase tickets from them*** It is easier time and money saver if you go with the actual airline. I do not recommend doing business with cheaptickets.com. Currently status still trying to get my money back.
Confusing
by leopxt on 2021/11/14 19:47
The site is a little messy. It’s unclear where to find information. I was not able to check in using the app, had to do on a desktop.
Flight credit
by illwill803 on 2021/11/12 17:56
It’s a shame I can’t use my flight credit to purchase a ticket for my wife. Mind you, that I got the cancellation protection just in case i can’t go anywhere due to me being in the army, that it stated i would get a full refund. But after I purchase the ticket, i was denied to go and tried to get my money back, but it says that I can’t and will be account as flight credit. Customer service don’t even give you information on why i can’t use my flight credit. I use to love you guys but you guys are horrible now
Trip to Forida
by Zaire 234 on 2021/11/12 05:58
I took a trip to Florida and my flight got cancelled last minute. I wasn’t made aware until I showed up to the airport. I had to take a flight out the next day at my expense. The flight coming back home was move to the day before. Didn’t find out until the day before when I was trying to check in to my current flight. Needless to say my trip was missed up. Cheap Tickets and Frontier airlines kept pointing the finger at each other. No one wanted to take responsibility for my bad trip experience. I have been flying for over 26 years. Never did I have a flight canceled at the last minute. Frontier Airlines was a mistake to trust. That was my first and last time flying with Frontier Airlines. It you no like I know, you will never trust Frontier Airlines to handle your vacation. It will definitely upset you to the fullest. I had to pay and additional $500 to get home from Florida using another airline.
Wouldn’t recommend
by FrancesGM on 2021/11/09 19:01
They don’t specify in emails their policies and customer service is useless
Poor Service/Where’s My Refund????
by KLove 01 on 2021/11/08 02:28
Normally Cheaptickets is my go to but recently they have dropped the ball. They allowed us to book a room in New York at a hotel that was closed. The Double Tree by Hilton. We were told 2 days before our arrival to NYC that the hotel was closed and that we would get a refund. It has been almost 1 month and still no refund. The hotel is closed so you can’t reach them but they did send an email stating I would get a refund in 7-10 business days…1 month later nothing. Cheaptickets reached out twice stating they were working on the refund then they disappeared…1 month later nothing. How is it that they allowed me to book a hotel that was closed but they can’t refund my money right away or book another hotel for me at no charge. I have notified my credit card company. The room was not cheap and we ended up paying $200 more on top of what we already paid for last minute reservations. And now all of a sudden Double Tree and Cheaptickets has disappeared!!! Be Careful….I don’t recommend.
Error message
by Passion Harper on 2021/10/24 14:11
I have been trying to change my flight and I keep receiving a message that states “Sorry we are having trouble on our end, try again” if I call to change the reservation, I will be charged a fee. Why would the online option not be working?
Very lazy and not interested customer service
by Farafeeeeroooooo on 2021/09/30 15:48
Very lazy, time consuming, and never gets what you want.
Trips
by imincharj on 2021/09/06 18:22
I have been using this app for flights and hotels for a while now and can’t seem to find a flaw love CheapTickets and will continue using
Flight change
by julieconley on 2021/09/04 19:14
The representative for cheaptickets helped us change our flight because of covid and we even got an amount to use towards a future flight. He did an excellent job
Tawanda Toney
by TNTToney on 2021/09/03 19:07
The handicap bathroom in the lobby was out of order The wheelchair was unavailable we had to go to the sister hotel to get one The pool was closed our entire stay Our AC barely worked
First vaca in over a year
by fairleybadday on 2021/09/03 01:16
Flight changes by airlines cannot be managed in the app. And changes show up garbled. I’m sad that I’m losing an entire day of vacation and the airline and cheap tickets are not compensating me for anything.
Worst service
by jordanloser on 2021/08/31 19:31
I would never use this site ever again. If you think saving a little money is worth zero customer service and your aggravation go for it. They don't call you back and will not contact you back as promised. If I could give negative stars I would.
Don’t explain everything
by mont1334 on 2021/08/13 00:53
This site and app is the worst. Don’t do it.
My Covid refund from March 2020
by refundchicago on 2021/08/12 19:16
I’ve called numerous timez in the last year, waited on hold forever, and was told my refund was processed-still haven’t received it. I’ll be calling again. Horrible rude customer service.
Lost couple hundred dollars for nothing
by merciful11111 on 2021/08/11 23:45
Do yourself a favor and stay away from this. I insured my flight. The app is difficult to use and I had to call customer service several times with no success.
No los recomiendo
by Pluongo on 2021/08/10 19:01
Tras un error de la aplicación se cargaron dos boletos ida y vuelta hacia un mismo destino, y simplemente después de varios meses yo insistir al menos que me devuelvan una parte, ellos simplemente dicen que yo debo hablar con las areolineas. Cabe destacar que no le hacen seguimiento a los casos, que los tiempos de espera para poder comunicarse con el personal es hasta más de 1 hora en el teléfono te contestan de mala manera etc .. After an error in the application, two roundtrip tickets were charged to the same destination, and simply after several months I insist at least that they give me back a part, they simply say that I should speak with the areolineas. It should be noted that they do not follow up on the cases, that the waiting times to be able to communicate with the staff is up to more than 1 hour on the phone they answer you in a bad way, etc.
Itinerary
by exantyle on 2021/08/02 07:25
Entered itinerary code. Keeps sending me back to the same page to re- enter it... wasted my time.
Horrible customer service.
by rachel 422 on 2021/07/30 19:49
Can get to a f@cking human
No customer service
by Ms. Teldo on 2021/07/29 17:03
I have an error in current booking. Unable to reach anyone
Cannot get a hold of a human
by 8936550 on 2021/07/27 23:02
This app/website is awful should the need arise for you to speak to someone to solve a problem. There was a 2-hour wait to speak to someone when I called them today. They suggested I have them call me back rather than wait on the phone foe the next available person. Of course I never heard back from anyone from CheapTickets. I attempted to contact them several x but again, only a recorded voice stating they cannot help me. After this next trip I am deleting the app and never using them again.
Great Deals!!
by Jbacon28 on 2021/07/18 21:45
They truly have better deals! I was pleasantly surprised. I booked our flight to Boston to DFW and save $69.00 per person..
Don’t use this site
by Servo de Cristo on 2021/07/18 15:04
This is the second or third time that this has happened, cheaptickets say that one of my flights didn’t get printed , so now one of my flights don’t exist anymore, and how am I supposed to get to Colombia if one of the flights got cancel. And they refusing to return my money.
Customer Service
by macny02 on 2021/07/13 13:09
I’ve tried multiple times to change my flight but you guys even find my booking. I have an itinerary number and a confirmation email but no one can help me.
Awesome
by Jfaja3898 on 2021/07/03 17:09
Easy to handle
Best site for me
by Asia2075 on 2021/06/30 21:51
I always compare deals with other sites but this site always comes through.. I’m pretty happy with it..
Stay away from this BUG INFESTED SITE!!
by Buggies all the time on 2021/06/26 14:39
I hate this travel site, only 1 time have I had no issues, and I knew I should never ever get back on this bug infested, no one is ever available, virtual agent even ignores you, and takes your payment but then throws an error up and BAM, you lost money and still no room, this time, two payments for the same booking, and NO CONFIRMATION OR ITINERARY #
App
by caller12 on 2021/06/24 14:56
This is a great app, I love it!
My trip
by Hairdoktor on 2021/06/21 10:19
I I can never find my trip when I want to on the app and I can’t even find it with my itinerary number.
Not happy
by Deb499 on 2021/06/20 16:08
This website will show me as signed in. Give me my information and then when I try to inquire or change my arrangements it will not let me go any further. It will ask me to re-sign in and then tell me that my information is not correct. I called and the woman couldn’t hardly speak English and was NOT able to help me. I asked for someone who could and she told me that they weren’t available and would call or email me. I haven’t heard back from cheap tickets.
Cancelled
by Frank g 3 on 2021/06/10 22:36
My flight was canceled the day of.. tried to get in touch with someone and was told I had to call airline.. crap service never ever again
I personal contact
by Rock breaker on 2021/06/09 23:45
Great website, but if you have questions their is no one to answer you. The wait time they said to speak to a rep was 3 hours. Ridiculous. Not happy about that
LAx to OKL
by Nan'cy on 2021/06/09 03:47
They still my money, they change my flight and the idiot who was apparently helping, his solution was to charge more. Please don’t use this App, they are a scam. They charge my credit card for a mistake there system did.
Not rating the app but the company it self.
by Shermett B on 2021/06/08 21:21
There’s no one available to help you with anything. You will be waiting for hours on the phone and no one will pick up. I suggest using a different travel agent.
Horrific customer service
by Ogor2017??? on 2021/06/04 14:57
I have
Check in
by pamwash1 on 2021/06/01 10:56
I wasn’t able to check in to get my borders pass nor was I able to check in with the airline I was taking each one said I had to call the other.
So far so good
by playz88keyz on 2021/05/26 19:49
As long as when I catch my flight tomorrow with my family and there are no issues, Cheap Tickets will have earned this rating Otherwise, I cannot comment yet.
Very goid
by @marymarvacadiez on 2021/05/19 02:35
Good
Best Prices on ✈️
by krisolson7 on 2021/05/18 06:43
Been using CheapTickets over 15 years to travel all over the World...Always has the lowest prices and excellent Customer Service👍🏼😎
CheapTickets.com
by coolcheermom on 2021/05/18 01:24
Always get great rates and great flight times with CheapTickets.com. Been ising them for years. Highly recommend!
App
by Ms.Realtor on 2021/05/14 21:31
I cannot log into my account,
Scam Upgrade and the worst customer service
by DrAnaie1 on 2021/05/13 01:38
I booked 4 tickets for me and my family and they gave me option to upgrade my tickets by paying $328 so I can choose our seats. After I click this option and paid their website don’t let me do the seats for all the flights only 2 out of 6. When I called the customer service he said this from the airline you need to call them and we can’t help you with this, if you don’t like it you can cancel your tickets. Uncooperative, use unclear information about the rules even if it’s written on the itinerary that “seat choice included”. In my opinion this is a scam and high level of non professional company specially when their answer is to cancel everything after hours of hard work to book, also when I ask to speak to the manager he told me that some one will call you within 72 hours that means the worst service ever.
WARNING Stay away!
by zamblamtheham on 2021/05/07 17:49
If you are looking for bargan tickets and are 100% that you will not need any customer service then this “might” be a good option. But as we all know in these times nothing is certain, your travel plans might change. CheapTickets offer just that cheap and terrible customer service! They give you the run around for hours & days on end, talking to their bots or staff that are trained to reply like robots to say sorry nothing we can do these are the policies. This has happened to me with them on various occasions. I thought at first it was just bad luck. But this time I’m convinced it’s just a scam and they will NEVER do anything on the best interest of their customers. I’ll share my story... I have a $1,127US credit to use as I was unable to travel at the end of last year, from MX to Texas. I tried to use it & had to jump all the hoops and hurdles with their bots for days!! Finally I got to speak to a real person and she said in a kind voice (I never said they were rude) “sure your new ticket will be an extra $400USD”. I said “ you mean my new flight will cost me the $1,127 credit PLUS $400? A total of $1,527USD?” “Yes” she said once more in a warm happy voice “But I can go on line now & purchase the same ticket for $375USD” I said shocked. “That’s correct, those are the policies” I still can’t understand how on earth these people can scam you in such a horrific way and keep a straight face. I have since talked with my credit card & got my money back through them and I will never again purchase anything from CheapTickets. But I’m talking the time to write this review to warn anyone who might be thinking of using them. So that you know what to expect.
No customer service
by thisappwillstealfromu on 2021/05/07 13:29
Charged my credit card $524.86 and only refunded $224.94 of it for multiple failed attempts to book a flight. I cannot speak with a real person about this issue.
CheapTickets review
by Haf369 on 2021/05/05 21:31
I booked a flight on business class from bahrain to Tulsa Oklahoma last year from June 2020 to august 2020. The flight was cancelled because of the pandemic. I was given a credit that will expire by March 2022. For the past three weeks I have been trying to either book a flight using my credit through the CheapTickets app, with no success, or calling overseas and put on hold for hours also without success. CheapTickets was very happy to take my money and make it very difficult to make a reservation with very stupid excuses and no way to get refunded for my tickets. Itinerary number 7518350826352
I can’t get through to customer service
by Elle_West_Coast on 2021/04/29 12:23
I’m trying to make changes to my flight and I can’t do it through the app, telephone or chat.
Good Price
by kcaye5 on 2021/04/27 02:41
Reasonable price
Confused
by Chloeswaqq213 on 2021/04/24 23:27
Why is it that may flight keeps changing? I have plans for the this night and now I’m not arriving until 9pm? I don’t understand.
Great deals
by Margie Uriel on 2021/04/19 01:38
Easy to navigate when using CheapTickets. Great deals all the time. ☺️
Horrible
by lupita savage on 2021/04/14 16:11
CheapTickets is the worst site ever!!!!!!!!!!!!!!!!!
Worst customer service ever
by sheringer1 on 2021/04/14 02:11
Never using you again. I’m telling everyone I know not to use you.
Eddie Graham
by BossTim00 on 2021/04/12 19:30
Wonderful site
Terrible customer service.
by yyddccc on 2021/04/12 00:20
I am trying to change my reservation date but it’s taking me forever. It’s 52 minutes and I am still on the hold. It’s terrible.
Military discount
by coupons2 on 2021/04/05 21:20
Is there a way for military to get discounts on flight/ car rental
Account info. unable to correct information
by wrong name 2 on 2021/04/02 02:09
Not user friendly
Agent Unavailable/ Chat Unavailable / Cancel Unavailable
by sharj5 on 2021/03/29 04:13
Everything is unavailabe when you need to cancel even though it says free cancellation for 25 hrs! Do not bother with this site and buy your tickets somewhere else.
Used for years
by Gator 798 Pipeliner on 2021/03/29 01:32
I’ve been with this company now for approximately five years you call them they’ll take care of you you have a problem I’ll take care of you you’re decent company good people from around the world that are willing to help you because they understand the workingman
Prices
by donnamtheresa on 2021/03/20 01:08
Much higher prices on the App than using the website.
it is very good
by KIRITOSAOAA on 2021/03/19 03:50
The app is very and all but there are a few things such as they do not show all the activities in the area that you are visiting they might show things from countrys or states bearby but other than that this app is great!!!
Love ❤️ CheapTickets
by dmo rxrrd on 2021/03/12 22:29
I have been using CheapTickets to fly out of the Carolinas for many years ! Didn’t know I could use others for AA and Southwest 🤷🏾‍♀️ AA is the best ! I was giving the Stewardess set at the front of the plane ✈️ #copilot
Horrible App
by ttt0806 on 2021/03/06 13:37
Booked a trip for me and my son. Typed in all our information and it dropped off my son and now it won’t let me add him back or buy a separate ticket. 😡
Cant find my reservation
by cant find my reservation on 2021/03/05 19:57
Have booked a flight even with me using my tracking number they can’t find my flight
Zero help
by Beppa1130 on 2021/02/21 15:02
I was trying to change my reservation because we were getting our 2nd vaccination the day before and I was afraid we would be sick (we were fine) but time was of the essence in changing my reservation, which the hotel was fine with because I already called them. A “concerned team member” was supposed to get back to me within 24 hours and just never ever got back to me. I have used this service for 20 years and NEVER AGAIN.
Loyal customer
by bellarosenavamiaformesis on 2021/02/10 18:24
Been using this site going on 10yrs. Has never let me down.
User friendly
by Tamara Allen on 2021/01/18 23:07
My favorite app. We travel monthly for pure enjoyment- CheapTickets beats everyone, is so easy and 100% reliable.
All my info disappeared
by Chjmqq on 2021/01/12 15:48
Yesterday i open the app and all my info disappeared and tried to sign in with my email and password and says that it is wrong. Nobody hacked the account or changed anything so something is happening
Fails to update
by Angelheartmom on 2021/01/11 03:22
This app failed to update my flight information. If I had not logged into United airlines to check in I would not have know that this flight had been canceled by the airline and was put on a flight 4 hours earlier and with a 6 hour layover! No way contacted the airline got a reimbursement and changed flight to American Airlines. Just 18 before flight at a decent price.
Not working anymore
by GoonPrincesz on 2021/01/02 13:45
No packages found
Rental cars
by PAAM21 on 2020/12/29 02:55
I use this app for all my rental car needs and have never had any issues. Book it on the app, no credit card needed to secure, and pay for the car when you return it. I’ve never had any issues on my arrival the reservation is always in the system and the car is waiting. I would recommend for all your rental car needs.
Lost my ticket
by 17193740 on 2020/12/20 21:42
Somehow cheap tickets lost my booking that I had booked with them and then never gave me any credit to use towards a flight or give me my money back. Had trouble communicating with their text app so I decided to call them I got dropped numerous times and at the end they told me that they were sorry for the inconvenience but they couldn’t do anything about it.
Credit
by Boiler2283 on 2020/12/11 02:26
If you have a credit imagine it being an awful experience. As if covid isn’t hard enough cannot seem to get my money. Or...even get a clean answer of the credit amount. 13 hours on chat and phone calls thus far...no resolution.
Great but...
by Exciting :) :) on 2020/11/28 22:13
This site is awesome but it has been difficult to book your pet on here so therefore I have to call the company to make sure my dog gets on the plane with me and then I get charged more for it.
Super supportive
by Sandy jock on 2020/11/25 15:24
I had to change my flight. The young man was so helpful and worked hard to get Me out and back on the days I needed. Hopefully I made it clear how Much I appreciated his help.
The worse app
by lvpaura on 2020/11/13 14:26
I purchase a TK a year ago for my dad my dad passed away before his flight ..I cancel the TK I’ve been waiting for my refund for one year to know they tell me it’s nothing they can do...Today I open my email : I got this email from them.. Dear CheapTickets Cutsomer, Thank you for contacting us regarding your refund request for your flight reservation with JetBlue Airways. We have received your request that you wanted to have a refund on your cancelled flight reservation. We would like to inform you that we can no longer access the ticket. As per checking on your account, you purchased the ticket last 23 Oct 2019. It only showed cancelled with a credit, and the ticket validity is up until 23 Oct 2020 only. With that being said the total amount of the credit was forfeited already. We wish our response could be more favorable. We hope that you will still give us the opportunity to assist you with your travel plans soon. Thank you for choosing CheapTickets. Best, Sharon C. Supervisor, CheapTickets Customer Service Team.
Emergency travel!
by HotLanta! on 2020/11/11 22:19
This sure was amazing! I was able to get a flight that was affordable and on a major airline! Will never shop anywhere else!
No credit still to my account after 2 weeks cancelling a flight
by Eleighbintn38 on 2020/11/10 08:41
I cancelled my flight last minute due to sickness and still after calling twice no credit to my account.
Travel
by JNDallas on 2020/11/02 15:57
Very easy to use and trustworthy
Trustworthy
by Mike Bianco on 2020/10/12 19:58
I have used cheap tickets for many many moons, I was a student when I first discovered this company. After them many came out with similar concepts and names. There is no comparison, they grew their services and maintain integrity and fairness. Yes their prices are still the best and the service is outstanding
Service
by yyyygh5v on 2020/10/11 22:44
Service is no exist
Love this app
by mistymesh on 2020/10/04 06:19
If you guys like to save money this is the right app to have. I have downloaded plenty of app like this one, but oh boy nothing like this app this is my # 1. I use it to travel and I save so much money with them. I have compared prices with other apps but this one beats all of them. I pay from Florida to Philadelphia $37.00 on a one way fly and I compared to other that wanted much more. I highly recommend
This site steals your money
by My3Pugs6038 on 2020/09/23 19:04
I booked 2 flights with CheapTickets and bought more expensive tickets that included 1 checked bag and better seats. Neither United Airlines nor American Airlines would honor the upgrades and CheapTickets has been evasive and refuses to respond to direct questions about the problem. This company simply steals your money. In the end, you will pay less if you just book your flight directly with the airline website.
Thieves and fakes
by supermomtiffani on 2020/09/22 06:08
My card was charged twice and then got a notification that the flights were no longer available.
CheapTickets
by so4rclips on 2020/09/02 15:56
This is the best site to purchase tickets, they beat everyone. I really like the quality of service I get when I need help. Always professional and accommodating.
A joke
by SHAN-ugh on 2020/08/14 18:44
I have a reservation scheduled for TODAY & I’m currently on hold (for an hour) becauSe when I called to change (ONLY THE PICKUP TIME) I was/am being advised that “they’re vendor” ENTERPRISE IS OUT OF THE CAR WE RESERVED!!!! We are 2 hours from the time we are supposed to leave (with my children), NO ONE CALLED ME, and now we are being told the car isn’t available. Unbelievable. Maybe they don’t know what the word “RESERVATION” means or maybe the left hand doesn’t speak to the right but there is surely a disconnect! If you don’t want a wrench thrown in your travel plans-I 500% WOULD NOT USE CHEAPTICKETS OR ENTERPRISE!!!!
Booking Made Easy
by Clara'sLove on 2020/08/11 17:00
I can book hotels, flights and rentals and compare.
Bait and switch
by korty-korto on 2020/07/29 00:09
Do not use this terrible app. I search for flights and it shows me a good price and then when I select and go to check out it raises each flight price by over $100. You just lost a customer.
Great
by Shortii dah khid on 2020/07/28 14:40
I love this app 🔥🔥🔥🔥🔥🔥
Summer Vacation
by debreas on 2020/07/15 20:57
We saved about $1,000 on our vacation using this app and aaa.
THE WORST! BEWARE!
by heheowjd on 2020/06/29 15:28
This is the WORST booking site to book through. I travel a lot so I am always trying to find a good deal, which is what they offer so that’s why they even get 1 star. My flight was changed months before I left but I was never notified. When I got to the airport at 3:45AM to check in for a 5:30AM flight, I was notified by the front desk that my flight had been changed to 8:00AM. Cheap tickets never notified me about this change. My return flight was also changed by 4 HOURS!!!! I was never notified about this either. Had I not asked the front desk at the airport to reprint my itinerary I would have never known that my flight was changed. I called cheap tickets about this and they were NASTY AND RUDE about the situation. I spoke to a supervisor and she was extremely rude and unwilling to help me. She was actually laughing at me as I was telling her my problem. NEVER BOOK THROUGH THIS COMPANY!!!!!!
Cheaptickets is fantastic
by nstukan on 2019/05/02 01:45
Don’t listen to the stupid reviews that say this is a horrible site. This site has been very easy to use and has provided the best pricing on flights overseas for my past 6 years of traveling using them. I recently book flights for vacation to St Thomas from SFO. I found flights that were $150 per person lower than any site and the airline ( Delta) could not even match. This was for 6 adults. I needed to change the trip to 1 day later departure (it was within the 24 hr cancellation period) and they rebooked the new flight and canceled the old reservation easily over the phone. The customer service I received was excellent and they even booked my seats on the spot that I could not do with the old reservation. All at the same price and no extra charges. Use these guys if you want to save money on your airfare.
Cannot join reservations if you are wife making reservation
by Rose Trillium on 2019/05/08 21:41
I booked one reservation as a guest, the second reservation I created a login. The CheapTickets app asked me if I had other reservations made as a guest to add to my account, and a link to add that reservation. Yes! This is exactly what I wanted to do. All it requires is your email and itinerary number of the guest reservation. (The email is of course the same.) it would not work, so I called customer service and spoke to someone named Ken, who said it was not an option! I said why, because on the first reservation they asked for additional guests names, and I gave my husbands name, which is different. Even though the receipt for the earlier reservation is in my name, they changed it to be the male/ husband name in their system. Spoke to manager, Joy, and she confirmed, that even though both reservations were made with the same email, same address, same credit card, by me, on the earlier reservation they had my husband as the lead person, and could not join the reservations. I think from now on my husband will always be nameless, unfortunately. Sad state of affairs for this app.
Never use these guys
by Ts'ao-ts'ao on 2018/11/14 15:01
Bought two round trip tickets, had credit card charged, received email confirmation, not tickets. Called twice, was assured the tickets were queued and would arrive in one hour via email. No tickets, called again, same assurance. Next morning charge was gone from my Visa, another call and they said no tickets, sorry AMERICAN DOG, and go book somewhere else. Third world ISIS personnel. Probably in Peshawar. Before he hung up on me the third time after screwing us, he said “Merry Christmas” and broke the connection. You are an idiot if you use them, and give them all the personal and credit card information they seek. Definitely the worst app I have ever used on Apple. Shame on you Apple, for letting them in. Steve Jobs is turning in his grave. Apple was once a great company.
Poor Service/Where’s My Refund????
by KLove 01 on 2021/11/08 02:28
Normally Cheaptickets is my go to but recently they have dropped the ball. They allowed us to book a room in New York at a hotel that was closed. The Double Tree by Hilton. We were told 2 days before our arrival to NYC that the hotel was closed and that we would get a refund. It has been almost 1 month and still no refund. The hotel is closed so you can’t reach them but they did send an email stating I would get a refund in 7-10 business days…1 month later nothing. Cheaptickets reached out twice stating they were working on the refund then they disappeared…1 month later nothing. How is it that they allowed me to book a hotel that was closed but they can’t refund my money right away or book another hotel for me at no charge. I have notified my credit card company. The room was not cheap and we ended up paying $200 more on top of what we already paid for last minute reservations. And now all of a sudden Double Tree and Cheaptickets has disappeared!!! Be Careful….I don’t recommend.
Not able to contact customer service during crisis
by Lordweloveyou on 2020/03/21 11:48
So as we are all aware of the pandemic our country is facing and to not being able to get the service we need as customers is very bad for business. I purchased a ticket before the crisis began and paid for insurance as well and now I’m getting the run around to get a refund. I can’t get a live representative to talk to on the phone and the automotive system let you know if your travel is not within 72 hours they will provide a link to cancel travel. When you click on the link it tells you you’re not able to cancel and need to speak with a representative. So I am assuming I have to wait until 72 hours before my trip for them to tell me it’s too late to get a refund and that better not be the case are Else I will be taking this to court. Because I find it very strange they were able to take my money and during this crisis when flights and travels are being cancelled they or not considerable enough to refund their customer money. THIS IS RIDICULOUS!!!
So practical and convenient!
by Hong kong Serge on 2018/12/25 14:46
I really enjoy this App. I retired last December from a corporate job and since then have to book my own travel. No more assistant and corporate travel I could initiate with a phone call. Luckily, I gained my independence with this App. I find CheapTickets easy, intuitive and cost effective. I just planned a 25-day, multiple cities tour of Europe using the app. The best travel experience ever. It has become my go-to solution for all my travel now. I strongly recommend it to everyone doing leisure or business travel!
Trip to Forida
by Zaire 234 on 2021/11/12 05:58
I took a trip to Florida and my flight got cancelled last minute. I wasn’t made aware until I showed up to the airport. I had to take a flight out the next day at my expense. The flight coming back home was move to the day before. Didn’t find out until the day before when I was trying to check in to my current flight. Needless to say my trip was missed up. Cheap Tickets and Frontier airlines kept pointing the finger at each other. No one wanted to take responsibility for my bad trip experience. I have been flying for over 26 years. Never did I have a flight canceled at the last minute. Frontier Airlines was a mistake to trust. That was my first and last time flying with Frontier Airlines. It you no like I know, you will never trust Frontier Airlines to handle your vacation. It will definitely upset you to the fullest. I had to pay and additional $500 to get home from Florida using another airline.
Scam Upgrade and the worst customer service
by DrAnaie1 on 2021/05/13 01:38
I booked 4 tickets for me and my family and they gave me option to upgrade my tickets by paying $328 so I can choose our seats. After I click this option and paid their website don’t let me do the seats for all the flights only 2 out of 6. When I called the customer service he said this from the airline you need to call them and we can’t help you with this, if you don’t like it you can cancel your tickets. Uncooperative, use unclear information about the rules even if it’s written on the itinerary that “seat choice included”. In my opinion this is a scam and high level of non professional company specially when their answer is to cancel everything after hours of hard work to book, also when I ask to speak to the manager he told me that some one will call you within 72 hours that means the worst service ever.
THE WORST! BEWARE!
by heheowjd on 2020/06/29 15:28
This is the WORST booking site to book through. I travel a lot so I am always trying to find a good deal, which is what they offer so that’s why they even get 1 star. My flight was changed months before I left but I was never notified. When I got to the airport at 3:45AM to check in for a 5:30AM flight, I was notified by the front desk that my flight had been changed to 8:00AM. Cheap tickets never notified me about this change. My return flight was also changed by 4 HOURS!!!! I was never notified about this either. Had I not asked the front desk at the airport to reprint my itinerary I would have never known that my flight was changed. I called cheap tickets about this and they were NASTY AND RUDE about the situation. I spoke to a supervisor and she was extremely rude and unwilling to help me. She was actually laughing at me as I was telling her my problem. NEVER BOOK THROUGH THIS COMPANY!!!!!!
Extra cash with no reward
by deraywilson on 2018/07/16 18:34
I bought a cheapticket and even paid for the insurance to change it if needed. When I went to change it, I was told to give it to my insurance company for a refund. This was not why was advertised. I bought the insurance so that I could change it. Then, when I arrived at the gate, I had to pay an extra $50 because they said that I was only allowed one bag but when I bought the ticket, I bought it with luggage. This is a scam and I am not happy. I’ve used to use Cheaptickets in the past but I will never use it again and will advise my friends, family, and company against it. Since I am upper management, I will make this know. Please stay away from this site, what they say you get is not what you will receive. I would prefer to buy a ticket straight from the counter. Atleast then I know what I’m getting up front. Not happy passenger, Derek
Bait and Switch
by Ljdjdjdnxnj on 2019/12/19 17:55
I was sent a push notification to check in early for my flight tomorrow. While in the CheapTickets app I was given the opportunity to upgrade my economy seats to economy premium for $16 per ticket. I clicked on it. I was then redirected to another site where I was given the chance to select my new upgraded seats. I did and checked out. It’s not until then that I realize I was not charged $16 per ticket, instead I was charged over $30 per ticket. I called CheapTickets and explained to them what had happened. I was told I should have known I was at United Airlines site. I did not. This smells of the classic bait and switch. CheapTickets got my attention with the $16 per ticket upgrade, the bait. Then came the switch with United Airlines for over $30 per ticket upgrade. Be warned. Look at CheapTickets push notifications carefully. Good luck to all.
Upgrade Choice
by boricua973 on 2019/07/26 16:39
I was paying for a round trip for 2 when I got a window asking if I wanted to upgrade our tickets to first class/business class. I hit yes and received confirmation of the tickets with the upgrade. The next day as I realized that we didn’t get a choice to pick the seats I went in the website to find out that out of 3 plane rides we were taking only one was first/business class. I immediately called the 844 # to be put on hold, be transferred to Seth the supervisor who knew less than the customer service rep. Needless to say I got an “I’m sorry, and have a nice day” and I’m out $400 because the offer is only if the airline I’m flying has available seats which ours did not have. #Iwantmymoneyback #ripoff
Absolutely the worst
by efitjunkie on 2020/03/11 23:20
It is 7:15pm and I have been trying to get a hold of cheap tickets since 8am just to cancel a flight and get my money back. It’s been an on going back and forth calling between jet blue telling me that I need to get in touch with cheap tickets because that’s where I purchased my ticket. Which MAKES SENSE. And cheap tickets has been giving me the run around of why they can’t refund me. It got to a point where I asked for a supervisor. And every time I was getting close to getting to the bottom of it, the phone just all of a sudden hang up and when I try calling back, all of a sudden they having technical difficulties and their call monitor would hang up the call. Moral of the story DONT WASTE YOUR TIME WITH THIS COMPANY!
Decent
by OliveThicketJones on 2019/06/29 22:20
The simplicity of the website is favorable but the availability and willingness to help costumers not so much. Made a booking to Coney Island (which wasn’t actually cheaper than just buying tickets there, first mistake) and needed to make a correction to the booking but that’s against policy apparently. Only the confirmation email informed me that changes and and refunds are not a possibility. Me, being the optimistic person I am(second mistake), called to see if changes could be made. Not only did costumer service toss me back and forth from the park’s services, but they also were of zero help. In conclusion, only use if you make very certain bookings and know you won’t need any help with your booking.
App prices more than many website
by Boogster54 on 2018/01/25 01:29
This app used to be great but changed a couple of years ago. I now find I get better prices on the main website but I have to fiddle around with different airlines in advanced options. If I don’t do that prices are higher. I still use cheap tickets to book and have been for about 5 years, but it’s a shame that an app that worked so well before is now pretty much useless to me.
Cancelled booking and still charged
by G.M.Brown on 2019/09/24 12:13
This is a horrible site to book off. Their customer service is horrible. Every time you let them know about a charge to your account that’s invalid they say you’ll get a refund sent and it’s never sent. Their pictures for the hotels are a lie because it’s nothing like that in person. I asked for a case number to be sent to me and he said he had my email and I asked him to read it back to me and it wasn’t even my email then he said it will be sent in 5-10 mins and someone will contact me via phone with 24 hours. I never received an email it’s been past 24 hours. They are trying to avoid giving me my refund. I would not recommend doing bookings with this site.
The worse app
by lvpaura on 2020/11/13 14:26
I purchase a TK a year ago for my dad my dad passed away before his flight ..I cancel the TK I’ve been waiting for my refund for one year to know they tell me it’s nothing they can do...Today I open my email : I got this email from them.. Dear CheapTickets Cutsomer, Thank you for contacting us regarding your refund request for your flight reservation with JetBlue Airways. We have received your request that you wanted to have a refund on your cancelled flight reservation. We would like to inform you that we can no longer access the ticket. As per checking on your account, you purchased the ticket last 23 Oct 2019. It only showed cancelled with a credit, and the ticket validity is up until 23 Oct 2020 only. With that being said the total amount of the credit was forfeited already. We wish our response could be more favorable. We hope that you will still give us the opportunity to assist you with your travel plans soon. Thank you for choosing CheapTickets. Best, Sharon C. Supervisor, CheapTickets Customer Service Team.
Scam!!!!!!!
by Hampton0503 on 2018/11/30 14:57
Do not book hotel rooms from them! They are scammers! They overcharged big time! When I checked out from the hotel they handed me a receipt and told me that should be the amount not the one I paid through this crappy Cheaptickets! When I filed dispute, cheaptickets won’t return my money! I got charged twice! One from the hotel and them. Why overcharged and won’t even check with the hotel?? Scammers!!!!! It’s so sad because I’ve been using this app for flight tickets. My first time using them booking hotel room and this happened. I’m never going to use this ever again. It’s a waste of time having to keep track dispute claim when you already have an actual receipt from the one you paid for.
Not worth the hassle
by watcarn on 2020/05/29 21:40
I would rather pay the extra money for airline travel than have the hassle I’m going through right now trying to cancel a trip to Las Vagas. Originally had everything set for Nonstop leaving and Returning- now Frontier Airlines has changed my Return nonstop flight to a lay over in Denver for several hours- like all day long stuck at another airport. I don’t want to do this, and getting a hold of someone to change it or cancel and get refund has proved to be a headache. Don’t worry about saving a few bucks. For piece of mind book directly through the Airline you like the best. Remember, YOU GET WHAT YOU PAY FOR SO WHEN IT SAYS “CHEAP” ITS CHEAP EVERYTHING INCLUDING SERVICE!
Frank Lepore
by FrankL11111 on 2019/06/25 22:53
I totally agree!! I have never had issues with this site! I tried booking my flight using the airline site directly as I thought they may have lower fares, but I spent hours trying to get my flight booked and didn’t even succeed in the end. So I went to the Cheaptickets site and found the exact same flight I was trying to book, and the cost was only $15 extra!! Needless to say, I got my booking done in 2 minutes flat!
Dang near homeless
by Baffled- on 2019/11/11 23:50
We had a wonderful trip planned, and when arrived at the hotel, instead of getting a two bed room as requested, the hotel only showed one bed for our entire stay. However!!!!! The hotel was very accommodating for our needs. We had to change rooms twice so we could have two beds, plus we had to pay an upgrade fee. CheapTickets:( has to step up theirs game. The hotel said that this happens all of the time.
Rental cars
by PAAM21 on 2020/12/29 02:55
I use this app for all my rental car needs and have never had any issues. Book it on the app, no credit card needed to secure, and pay for the car when you return it. I’ve never had any issues on my arrival the reservation is always in the system and the car is waiting. I would recommend for all your rental car needs.
Used for years
by Gator 798 Pipeliner on 2021/03/29 01:32
I’ve been with this company now for approximately five years you call them they’ll take care of you you have a problem I’ll take care of you you’re decent company good people from around the world that are willing to help you because they understand the workingman
Never again!
by The King's kid! on 2019/12/30 06:58
I will never ever use your service. You continued charging me for seats; baggage. More expensive then I originally anticipated. My flight going was satisfactory. My flight returning was fine from New Port News to Charlotte. Then the departing gate changed after having walked 20 minutes requiring a wheel chair. The flight back to Fort Lauderdale was an absolute nightmare that seemed to go on for three hours when my luggage arrived to the many of the passengers that behave abominably. Of course that was not your fault or your responsibility. But for a company that calls themselves " Cheap tickets" you sure are liars! And I will never use your company again!
Said package was booked but they lied
by Bombastic5 on 2019/06/29 21:04
Bought package trip for my family and I to orlando and was under the impression that my roundtrip ticket was confirmed. After checking out of the hotel and heading to the airport I realized my return home ticket was not confirmed and was never confirmed. I never got anything saying it wasn’t. Spoke to customer service and they could not say why that portion wasn’t confirmed. I now having to spend $1600 on return trip instead of $370 with the package I tried to book. Customer service was not helpful and as a manager I spoke to said I only booked a one way trip which I know for a fact was not true.
No way to contact that I can see!
by not with Cheap tickets again on 2019/08/29 15:10
I booked a flight with CheapTickets. The airline changed the flight. The change does not suit my needs. I NEVER book 3rd party but did this time as the airlines website was difficult to make Payments on. I’ve had Airlines change flights before, I contact them, tell them this doesn’t suit my needs & im put on a flight that does. I can not find any phone number to contact cheap tickets. I’ve responded to the email but have heard nothing back. This is an incredibly expensive trip I’m taking & the flight is much later than the earlier flight. NOT HAPPY!
Cannot get a hold of a human
by 8936550 on 2021/07/27 23:02
This app/website is awful should the need arise for you to speak to someone to solve a problem. There was a 2-hour wait to speak to someone when I called them today. They suggested I have them call me back rather than wait on the phone foe the next available person. Of course I never heard back from anyone from CheapTickets. I attempted to contact them several x but again, only a recorded voice stating they cannot help me. After this next trip I am deleting the app and never using them again.
Flight credit
by illwill803 on 2021/11/12 17:56
It’s a shame I can’t use my flight credit to purchase a ticket for my wife. Mind you, that I got the cancellation protection just in case i can’t go anywhere due to me being in the army, that it stated i would get a full refund. But after I purchase the ticket, i was denied to go and tried to get my money back, but it says that I can’t and will be account as flight credit. Customer service don’t even give you information on why i can’t use my flight credit. I use to love you guys but you guys are horrible now
The Bad company unprofessional customer service
by Nyky2 on 2020/03/19 14:09
Bad customer service after you get the ticket nobody help you to make any change you got call the airline company and in the airline company send you back to cheap ticket because they say you get that ticket by CheapTickets and nobody help you at all crazy service
A joke
by SHAN-ugh on 2020/08/14 18:44
I have a reservation scheduled for TODAY & I’m currently on hold (for an hour) becauSe when I called to change (ONLY THE PICKUP TIME) I was/am being advised that “they’re vendor” ENTERPRISE IS OUT OF THE CAR WE RESERVED!!!! We are 2 hours from the time we are supposed to leave (with my children), NO ONE CALLED ME, and now we are being told the car isn’t available. Unbelievable. Maybe they don’t know what the word “RESERVATION” means or maybe the left hand doesn’t speak to the right but there is surely a disconnect! If you don’t want a wrench thrown in your travel plans-I 500% WOULD NOT USE CHEAPTICKETS OR ENTERPRISE!!!!
If I could give zero stars I would
by litte miss queen on 2020/06/05 23:31
Save your money. They cancel your flights last minute without notification. When you customer support they tell you “they can’t do anything about it” but they are the ones that canceled not the air lines! I paid a ticket back in February for middle of June and just got notified that they canceled my flight a week before. Then processed to tell me I could buy a new ticket for the same exact flight. Terrible customer service & price gouge in this difficult time! This is a terrible company!
Trustworthy
by Mike Bianco on 2020/10/12 19:58
I have used cheap tickets for many many moons, I was a student when I first discovered this company. After them many came out with similar concepts and names. There is no comparison, they grew their services and maintain integrity and fairness. Yes their prices are still the best and the service is outstanding
Total Rip
by Justvonte on 2018/01/08 23:48
I’m a new military member and a broke one. So when I was told originally I would have to find my trip to my first base since I was taking leave, I thought to do it in advance. I was under the impression I would just get reimbursed the price of a ticket from my training base to my first base. I purchased the protection plan thinking that it would come in handy if I had to change or cancel. Low and behold I end up having to cancel and not even able get a refund for the ticket I’ve spent money I didn’t really have at the time. I won’t be using this again.
Do Not Use
by Johnhar271 on 2017/11/18 02:49
I made reservations (even paid extra to guarantee them) 3 weeks early. I spent those 3 weeks arguing with people in India about how they kept messing up my tickets. At one point I didn’t even have return tickets. They said go anyway and to trust them. Worst part is when I called the airline I found out this company uses Expedia to book for you and they charge you $95...if you have time to waste and funds to rebook tickets overseas when you find out you don’t have tickets, then use these people. I’d never use them again myself (or Expedia)
Happily surprised with Cheap Tickets
by sandhano on 2019/03/11 21:35
I have been almost exclusively with Kayak for over ten years now, traveling huge amounts. I seem to be switching over to Cheap Tickets. Their app is awesome and their prices are slightly better. Very user-friendly. Happily surprised. I love to have my trips handy in the app whenever I want to check a booking.
Awesome website
by kinghushhush on 2020/01/03 20:08
Just purchased two round trip tickets to Greece from Portland,Oregon. I did a hotel bundle for only 1 night at a hotel and it saved us $500! Unbelievable! Thank you Cheaptickets and also the representative that I talked to on the phone, she was very professional and she gave me all the information I needed. Thanks again!
Best Travel Site
by YoShar706 on 2019/06/04 04:05
I have been using CheapTickets for almost 20 years now. I never find a better price anywhere and it is so easy now to book a flight, I almost thought I forgot a step! This is seriously the best site and even when you call for customer service, they are excellent.
Flight change
by julieconley on 2021/09/04 19:14
The representative for cheaptickets helped us change our flight because of covid and we even got an amount to use towards a future flight. He did an excellent job
Reservation Desk Horrible
by LuckyLika on 2018/08/03 14:46
I’ve booked this through CheapTickets, like several other hotels in the past. Every single one of them I was able to call the day before to confirm my reservation. But I called to confirm my reservation to this Marriot and they were extremely rude to me and refused to confirm if my name is showing. He said he has nothing to do with this reservation? What? Will I have a room when I’m there? I book hotels through CheapTickets for years and Every hotel was very nice about reconfirming. It was surprising the a Marriot would have egotistical impolite unskilled crew.
Cheap reward disappears quickly
by Pop Xmas 2014 on 2018/05/21 01:38
I booked a Flight from Newark, NJ to SF using United through cheap tickets. The only benefit (difference) was accumulating “cheap rewards”. Using United’s web page gave me the exact same price. What I did not know when I booked through cheap tickets was that these rewards would expire in a few months and I’d have to contact United for my seats. Since I don’t do trips before these rewards expire, they are worthless. In the meantime I have to worry about seats. If I booked through United, my seats would not be an issue.
Not happy
by Deb499 on 2021/06/20 16:08
This website will show me as signed in. Give me my information and then when I try to inquire or change my arrangements it will not let me go any further. It will ask me to re-sign in and then tell me that my information is not correct. I called and the woman couldn’t hardly speak English and was NOT able to help me. I asked for someone who could and she told me that they weren’t available and would call or email me. I haven’t heard back from cheap tickets.
Cheap tickets
by RASE Inc on 2019/06/07 23:38
My husband purchased these tickets. Our names were spelled wrong even after he spelled it out for the agent. The original tickets had to be cancelled and repurchased. Two seconds later he had to pay more for the tickets even though it was the agents fault for spelling his name wrong. Both of us were highly upset about this incident. Really think we should be compensated with 2 free tickets.
Dissatisfied customer
by Pdcombs on 2022/01/09 13:43
Have been given so much incorrect information, have been transferred only to be disconnected. I’ve been in a chat for over 2 hours and still did not get resolution. I finally went to airline site myself and got a better price on a flight that I’d spent half a day trying yo get through CheapTickets. These “discounters” are not offering the deals they used to and for better customer service, I am more than happy to pay a little more.
BAD - SCAM
by Cameraville on 2020/03/23 13:04
App is lacking important information and I wouldn’t use it again anyway becuase Customer service hangs up on me every time I finally get through. I have been unable to contact trying daily for 2 weeks. Currently they have stolen my money. Use any other app. Kiwi is also bad. UPDATE Called again today and 5 different agents hung up on me. They REFUSE to send me an email confirming a refund is due. Though they are happy to tell me over the phone with no proof. They seemed to get a little scared when I said I was recording the conversation but I doubt the guy with a Filipino accent is actually named “Miguel”, or the Indian girl is actually “Sally”. So tell me developer - what about the coronavirus causes your agents to hang up on me and give fake names and refuse to send proof that a refund it due??
I’ve been using exclusively for the last 8 years
by Mum46 on 2019/04/09 22:53
As I mentioned above, the only ticketing I use is CheapTickets. I once used a competitor and it was a nightmare. The only thing I would like to see is the ability to change flights without breaking the bank.
Zero help
by Beppa1130 on 2021/02/21 15:02
I was trying to change my reservation because we were getting our 2nd vaccination the day before and I was afraid we would be sick (we were fine) but time was of the essence in changing my reservation, which the hotel was fine with because I already called them. A “concerned team member” was supposed to get back to me within 24 hours and just never ever got back to me. I have used this service for 20 years and NEVER AGAIN.
Cancelling / Rebooking
by Diva Aunt on 2019/03/08 00:21
I did not realize I had chosen the wrong airport until after I booked the flight. I called Cheap tickets within five minutes , I spoke with two different woman and they were extremely nice, caring , and efficient!!! They helped me cancel and rebook all within twenty minutes
Error message
by Passion Harper on 2021/10/24 14:11
I have been trying to change my flight and I keep receiving a message that states “Sorry we are having trouble on our end, try again” if I call to change the reservation, I will be charged a fee. Why would the online option not be working?
Horrible!!!
by Hello12457 on 2018/03/04 06:26
Tried to book got error saying price changed. Ok. Tried to book at new price, didn’t go through said price changed again to original amt. Ok. Tried again. No good. Called customer service. Told that can happen. Got notifications of 3 credit card charges. Customer service said it would fall off in 7 to 10 days. So no booking and 3 credit card charges. Booked with Southwest. Still waiting for credit charges to fall off. Never ever using this site again.
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