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Every day, millions of people search on Google for businesses like yours. Make your Business Profile on Google stand out for free and turn those searches into your customers with the google my business app. More than just a local listing: - Make edits to your Business Profile on your phone and see those changes online on Google in real time. - Easily add special hours, your website, and phone number to keep your Business Profile up-to-date. Easily connect with customers on the go: - Respond to reviews, message your customers, and see your followers in the Customer Tab. Share with customers what makes your business unique: - Upload photos and add filters to attract customers who search and find your Business Profile. - Post offers for your product or services, upcoming events, and deals. Get insights on your business: - See insights on how customers find and engage with your Business Profile online on Google Search and Maps. - Receive real-time notifications and updates to keep track of your customers on Google. More features on google my business: - Create a free, mobile-friendly website that works hard for you in the app.
Doha Qatar
by ahmadhaba on 2019/11/16 19:15
لم يتم ورود اي رمز من جوجل بخصوص اثبات الملكيه مع الأسف. لم أحضى باستفاده من النشاط اطلاقاً أرجو توضيح الأمر ربما أكون مخطئًا في تسجيل شي ما. شكراً
Ductless Plus
by Denvers Best pickem on 2019/11/15 23:33
The app make replying easy and the knowledge of what your company is looking like out in the REAL WORLD thanks Google!
Awful
by Smiiitherssss on 2019/11/15 22:30
We use google my business and they can’t seem to help us with our problem. We were in touch with a customer support rep (Archanna) and she didn’t understand our problem. She just decided to stop responding.
The app is awesome!
by Melody 2015 on 2019/11/15 21:04
I love this app! I use it everyday, I’m a small business and it’s has helped me to grow!
Google is involved in almost every part of my business. I love it.
by Kelcey W on 2019/11/15 21:00
Happy Customer 🙂
Great app
by Icecreamwills on 2019/11/15 18:52
I love the app so much, it’s so easy to use 💞💞💞
Photos
by MysteryWhiteBoy on 2019/11/15 15:06
Can only upload photos from my phone’s camera roll. Why?? It’s literally the only app that won’t let you browse the albums on your phone. And it’s been like this for years now. Also, why can I no longer edit my Services from the app? Now I have to go to my PC, which makes this app virtually useless.
Great app
by zen pete on 2019/11/15 03:35
This app is very helpful
Granadafloor.com
by granadafloor on 2019/11/15 03:31
Thank you google for all the business you have sent my way .. I can’t even increase my monthly advertising budget because the amount I’m spending more then enough .. ps never advertise with yelp worst company ever
Awesome
by Jan1773992 on 2019/11/15 01:16
Great app
Google my business works!!!
by Photographfee on 2019/11/14 21:49
Thanks for this service . . . I use it constantly!!!! LOL
Great App
by Ny 987 on 2019/11/14 13:54
It really does make your business stand out and generates a lot of Business !
Taking forever
by tnsfynest89 on 2019/11/14 12:35
Still haven’t been verified. This is a big hassle.
Great app, but
by RunCoachRobert on 2019/11/14 04:34
There are still a few things I would like to do but not able. Maybe with future updates.
Great App
by twelve senses on 2019/11/13 14:54
Tue app is Great to help me when I just opened my business. Super intuitive, easy to navigate and I love getting feedback on how many views my photos got. I can highly recommend it to any new or existing business.
Getting it down!
by tamaraalvarez on 2019/11/13 13:39
So far so good! Sistaswithaglass.com
An essential app that could be much better
by JDRH on 2019/11/13 12:00
First, I want to say that as a business owner or manager, this app is an essential tool to help generate business. Being able to upload photos, respond to reviews, post news/products is great! But since this is Google we are talking about, you’d think things would be more sorted out. Issues - 1. Photo uploading Maybe it’s because I’m using an iPhone, but the photo uploading tool is lacking basic features. It doesn’t let you select or search for photos in any way other than the order they are in your camera roll. So if I have a photo that is months old that I want to post, I have to scroll down for eternity to find it. It also doesn’t let you preview the photo before “selecting” it. The photo editing features could also be enhanced. I currently use a separate app to edit photos, add overlays, and add text. Make it a one-stop shop! Also, being able to group photos from the app would be great, since a lot of the work we do is project-based. Strangely, I can add captions to photos in the app but not on the web-based tool. 2. Strange reporting The reports are pretty much useless and I don’t think they are accurate. For example, every other day it shows “my business” and “businesses like me” have 0 photos, then the next day it will show the actual number, then the following day it will revert back to 0. Many times I will click on a report and it will say “not enough data”, when I know that is not possible because of the amount of traffic we do get. Google acknowledges that the reports aren’t accurate (so why have them?!) 3. Inconsistencies and functionality At one point there was an easy way to get a review link directly from the app, but that has since disappeared. Also some features that are available in the app and are not available on the web tool, and some are available on the web tool and not the app. The app also frequently logs me out randomly. The best way I can sum it up is: this app, and Google My Business in general, seem like they are still in beta. For something so widely used from a company with vast resources and know-how, one would think this would be more polished.
Hours and hours and hours saved!
by Beene B on 2019/11/13 10:48
I’ve been looking for a new app where I can build a site on mobile devices. I’ve missed many opportunities due to not being able to update my site in time. I absolutely love the integration of all of Google components. I’m coming from Microsoft 365. This is SO. MUCH. EASIER.
Seriously essential and easy to set up!
by Brent - WWGLV on 2019/11/13 09:52
Super impressed with how google put this app together. It’s absolutely essential for any small business owner to use. I set my friends up and explained how everything worked. This was after 1 setup of my own. It’s that easy to learn.
Glitchy
by Drashish123456 on 2019/11/12 23:42
Won’t let me update and save changes I make to my business page
Love the program
by Toneman69 on 2019/11/12 19:03
Thanks for all of your help and support! Google always has the answers we need for our business!
This app is great
by JBGoodabq on 2019/11/12 03:34
I appreciate the convenience of having this app to maintain my google business
Thank you Brand and Flourish
by Omiskye on 2019/11/11 22:44
Amazing ad agency. B and F takes the time to help your business get new leads and specializes in the most up-to-date sales funnel and social media tactics to take your business from unknown to influencer. The entire team was careful and methodical with my messaging. Great to work with! Now my google reviews have increased my SEO is working and I finally have a booked calendar!
Very helpful
by Dtlfree on 2019/11/11 18:22
This app helps me track my multiple businesses and keeping my online presence up to date easy.
Easy to use & Essential for managing online listing
by KatsK9s on 2019/11/10 13:19
This app makes it very easy to use to manage my small business listing online. Everything from updating my profile to other business information. Helps to answer potential customers quickly. Great app for my iPhone, my iPad & my laptops.
Can’t write a post
by Spurtie on 2019/11/10 04:26
Please fix this app, I can no longer write any posts and it’s getting harder to post up pictures as well!
Business boost
by Silencr on 2019/11/10 01:46
Makes it easy to do what every other business does. Now to figure out how to stand out among the sheep.
Para los pequeños empresarios .
by FFGonzalez on 2019/11/09 22:46
Si eres un pequeño empresario esta aplicación es para ti ..
Can’t get business listing menu removed
by Shore am disappointed on 2019/11/09 20:16
Our business listing includes a menu posted by single platform. As of a year ago we stopped operating a full service restaurant here at our winery. Google does not provide a utility to remove the menu which shows up in our mobile listing. We have asked google to remove the menu link every month for the past year. Nothing we have been able to find in support forums or googles links to help have resolved the problem. It was suggested THIS app would enable us to control our mobile listing but it is useless. We can see the menu but we cannot remove it. In the meantime every week we have customers who drive 30-40 miles for a menu that doesn’t exist. They are angry, and we are helpless to resolve their inconvenience. So far it has been apparent that Google could cares less if we ever get this resolved.
اكثر من رائع
by فارس بن ذييب on 2019/11/08 23:38
عمل جبار بصراحه
Great
by slapshot95 on 2019/11/08 19:38
Gives me a good idea and easy access to my page
Business Veryfication
by Nailspassion82 on 2019/11/08 14:49
It have been 3 month now since I tried to moved my business from one city to another. Every time I call a representative tell me I have to wait for someone contact me via email or phone call. Nobody called me or email me. When I asked the representative to speak with a manager or someone above her, she only repeat like a machine “ someone else is going to contact you” “ you have to wait 24 to 48 hours” Besides when I ask for the verification pin they never send me the postcard, the last o e they sent it was invalid. This is insane and exhausting for me . Every week I have to refund customer because they booked online thinking I am still in the other town. The reason I am writing this review is to see if some one get serious at this point and finally solve my issue.
General manager
by jimb1963 on 2019/11/08 03:00
Google my business is fun, informative and the future of business info on the internet! Love it!
Use The GMB APP!
by DrCMA on 2019/11/07 22:50
Easy to use and a must have for any biz
Locking up
by noordie1 on 2019/11/07 21:35
I left a poor review earlier but I have had all my concerns fixed. Thanks for all of your help google my business.
You need this if you’re a business
by Cybernettr on 2019/11/07 17:47
A good way to let Google know if you’re serious about your business. I get about 90% of my business from google as a small, independent businessman. I had a little trouble logging into the app at first as I had to find the right Google account, since I have several dating back to the days when web properties that are now a part of google were independent entities. When viewing your business and then clicking on links, such as competitors, it’s all done within the app, and I wish it had a standard back button like web browsers do.
Towing biz
by Expert Towing & Transport on 2019/11/07 14:01
Good overall
Easy to use App
by 4Clays on 2019/11/07 01:08
All business owners will benefit form this user friendly app.
Set up your profile today and download this app!
by MarketingCB on 2019/11/06 17:58
If you’re not utilizing Google My Business, you’re missing out on me of the easiest and most simplest way of connecting with your current and future customers. This free business center platform provides our agency with world-class tools to monitor, manage, and track ROI. A few simple clicks translates into reaching thousands-to-millions of users searching for our products and services. Set up your profile today and download this app! 😁🙌⭐️⭐️⭐️⭐️⭐️
Great tool
by E. McC on 2019/11/06 17:48
This is a great tool. I would recommend every business have a my business profile with google. I have gotten thousands of dollars of work through this tool
Great!
by Holistic Homa Care LLC on 2019/11/06 14:01
Easy to use! Very helpful...
Wonderful!
by deltejo on 2019/11/06 05:52
This App is very helpful and user friendly. It's a good addition to my business helping me discover how I'm been notified in the network
The total package!
by rouwzer on 2019/11/05 21:53
Google made a great decision with GMB. Searchers have always been the beginning step in a sales process. And until now, google was immediately handing that searcher off to outside sites, losing control of the experience their searcher had. Now they can control it all. From a mobile friendly website, to quick message chat.... from daily specials to hours of operation. Add in a full review platform and the best map directions and now google controls the searcher experience from A to Z. Great job! And you’re doing a great job with the experience, too!
GOOGLE MUST HAVE APP!
by Tattoo Luis on 2019/11/05 21:39
Makes managing your business a breeze, a must for all business owners
Great app
by x2234ccv on 2019/11/05 17:46
Great for my business
So easy to use!
by Jtbiznessman on 2019/11/05 17:37
Since getting started with the Google My Business services, I’ve increased my web presence and my business appears more often when customers are trying to find a Real Estate Professional. Love the ease of tracking stats while on the go!
Bad app
by nitsuj817 on 2019/11/05 17:19
.::::
Love this app!!!
by mellysherwood on 2019/11/05 15:34
I love this app. It helps me keep on top of my business when it comes to the internet. I can see what people like and don’t like by what they view. Knowing how to drive people to your website and your brand is the first step to bringing them to your door.
Love this app
by Graceful Touch Massage Therapy on 2019/11/05 00:29
I’m definitely enjoying using the Google My Business App! It’s offered me some great insight into my business and will continue to use it as I grow my business on the internet. Highly recommended!
Se congela y se cierra
by Diego_Rojas_M on 2019/11/04 18:47
Al iniciar la app se congela y luego se cierra. No puedo usar la app. Utilizó un iPhone XS MAX con IOS 13.
Great app
by T***********J on 2019/11/03 14:18
User friendly and easy to navigate
Good but needs work
by Dangerousdave989 on 2019/11/03 14:14
This application is excellent and for the most part, operates as expected. However, it tends to have trouble preforming when not connected to wifi. This may also be due to a communication issue between the iOS mobile device or the Verizon network. Please make a note that for any significant changes or updates to be made, the best results are achieved by using a desktop web browser. Certain features are not available or easy to navigate and find. Many of these features seem only accessible through and by using specific links directly from Google when making suggestions.
Useful, but has some bugs
by tuscawillaphotography on 2019/11/03 12:13
It’s very handy to have access to your account in a little app on your phone or tablet. But there are some issues. It’s constantly telling me my photos haven’t uploaded- when they have. It keeps telling me I have changes I need to verify- when there weren’t any changes. And it’s been doing this for awhile. I keep thinking it will get fixed on an update but, no.
🌋🌋🌋🌋
by David Jafaridze on 2019/11/02 22:58
Best
Google my business
by samandsons on 2019/11/02 21:27
It’s just an amazing app!
App freezes on launch
by PunkRocket on 2019/11/02 13:59
I’ll fix my review when they fix the app.
Please fix
by Grooming4less on 2019/11/02 11:59
Google please fix the app. It’s not working in my iPhone 11 pro
Look out - they suspend you quickly
by buc20 on 2019/11/02 07:31
Editing features are great. Except once you edit and are never told before hitting save that there could be a problem, the service suspends your entire, legally registered at both state and federal levels business. Is it the address? Description? My name? Don’t know. No way to edit info after this happens which is the dumbest thing of all of it. It’s says to correct it but you cannot. Google is becoming less and less of a rock star.
You need it...
by S P Double on 2019/11/02 04:19
Very responsive app that is constantly updated with new features. It quickly get the business seen on maps and in search results. Thanks Google!
My Roofing Company 4 Square Roofing loves Google My Business!
by 4 Square Roofing on 2019/11/02 02:46
At 4 Square Roofing, a roofing company based out of Gallatin, TN 37066 but servicing all of Greater Nashville’s Roofing needs... Google My Business is a staple in our marketing efforts helping us connect with customers needing Roofing Services! We love Google My Business! Highly Recommended!
Easy
by Fredkenn54 on 2019/11/02 00:38
Very easy to see what is going on and make changes to my listing. 👍
Messages notifications not coming through and related bugs
by chokeonyrvote on 2019/11/02 00:10
App is generally good and useful, but a big problem is that messages notifications are not being delivered. Also, when tapping the messages tab it leads to a blank screen when I know there are messages waiting for reply.
Freezing
by Thatguyrocks on 2019/11/01 20:40
The app keeps freezing
Excelente herramienta !
by Val_100 on 2019/11/01 19:13
A toda persona o empresa que desee tener un mayor alcance en sus ideas, en los productos que vendan o el servicio que preste My Business Google es la ideal
Great for Business
by Jhart34 on 2019/11/01 18:18
This app is a necessity if you own a business. You can make posts, add special hours, and give your business a better google presence.
I love this app!
by Redford g on 2019/11/01 04:01
Every since I started using Google Business App, it increased our traffic a great deal. And the ability for our customers to leave reviews, search for our location and look at our website and much more. I would recommend this app to anyone!
Owner of Comerika Auto Glass Ypsilanti LLC
by Comerika Glass on 2019/11/01 03:18
Google my business really really great.
Dont mess up you will be punished
by pacificscott on 2019/11/01 01:59
This app was great until... I started using this app immediately after launching my .com 4 months ago and the add photos and posts has gotten quite a few eyes on my business. So far so good. I have a service based business without a permanent location so I set my service area to help be found on maps. After 4 months my business hasn’t showed up at all, for me friends, family we all google searched and hadn’t came up once. I needed a po box for a business location for another company and decided to use that in google my business app since I purchased the po in a central location. Bad idea! I filled in the business address field in the app and clicked done. Everything all good. Not even five minutes later Google took it all down and said im suspended! No warning or incorrect text for address field just shut down completely!!! This app brought 400 people to see my listing and photos per month! Shut down! One potential client is worth between $500 and $5000 a year and ive been shut down for a week now. I took the address off immediately and went though the steps to reinstate or whatever they call it. Im being punished like a kid! No support. There support responses are automated and based on key words that is why im posting here. Im so upset I just want this to work!
App doesn’t work on iPhone
by bharrison731 on 2019/10/31 20:20
I haven’t been able to open and access this app for 3-4 weeks. I have been checking forums and it seems to be a common problem out there, but no one has a fix and there don’t seem to be any responses confirming that anyone is aware of the problem and working on it. I can access my business page online but the app just freezes and crashes when you try to open it. I have deleted it and reinstalled it countless number of times and it doesn’t change anything. We need someone to figure this problem out and get the app up and running again!
Helpful
by hellodzie on 2019/10/31 18:20
It’s easy to use
Falhas no IOS
by Tom Lopes87 on 2019/10/31 11:08
Infelizmente o APP não tem a mesma fluidez da versão para Android ... Demora pra carregar publicações e fica difícil usar ...
Great tool!
by Jblackie9 on 2019/10/30 23:30
This app is necessary for a business owner. You can easily market your business and it provides notifications when reviews are posted.
Waited One Month for Verification Post Card
by Jimbo40 on 2019/10/30 23:22
Never arrived. Support is poor they told me it could take up to 14 dayS. Not even sure why I had to reverify since I’ve been using it for four years. Absolutely poor support and still can update or even correct my hours. Will probably delete. 👎🏻
Not impressed
by StephD2019 on 2019/10/30 19:24
My business has been verified and in pending status for months. What is the delay?? I know several others having the same issue and it’s impossible to speak with an actual human being to get some help. And ironically, I’m being solicited via email for Google business ads. 🤦🏻‍♀️
Crashes
by 30DJG30 on 2019/10/30 17:23
The app freezes and crashes upon opening. I’ve researched & it’s occurring to many people.
EXCELLENT APP!
by nuglogirl on 2019/10/30 13:44
Love using this app to promote my business for free, be organically found, and can keep track of impressions and searches and so much more! LOVE IT!
Quality Service
by matteooo👨‍🚀 on 2019/10/30 12:57
Millville services ar provided by this application. Cool to data and know others can see pertinent info quickly about your company.
App freezes
by kaymac57 on 2019/10/30 12:11
I have not been able to use the app. It won’t stop freezing. I’ve updated the app, my phone, and I’ve deleted and reinstalled the app.
Not happy with Google:
by Cal soon on 2019/10/30 08:00
I'm not happy with Google, I was given a contract for both services I receive from Google. The first contact was for marketing purposes and the second contract is for redesigning our website, I'm being charged over $2400.00 for these services. But after I had got this service I received a phone call from the Google marketing department for a promo they were doing. This promo was about ”no contact, no money down, you could receive this listing for free for a 30-day trial. And here I'm paying all this money for the same services and with a binding contract for 2 years. On top of that, the so-called marketing we are paying for we have received no calls at all. The so-called 5-star process is a joke. I was told by one of the reps if I didn't get my customers and or fam members to give 5-star reviews myself I'm being lazy. What is this all for? I hate I have this contract.
App has been frozen for weeks
by Katt791 on 2019/10/30 07:58
This app has been frozen for weeks. I’ve deleted and re-downloaded a bunch of times along with a few other . Remains frozen and useless.
Must have
by AaHa Aaron on 2019/10/30 06:15
Coming from the corporate world where so much info was given to me to the point of overload. So when I started my business I was dying for some stats and info and this APP DID IT. Really puts it all in perspective and is a must have for a small business owner!!!
Constantly crashes
by BrinkStat34 on 2019/10/29 21:43
App doesn’t work for me, as soon as I open it, it stops loading and crashes. I have deleted the app and re-downloaded, yet it still has the same issue across all of my apple devices.
App freezes
by Nreyrey874 on 2019/10/29 15:42
Won’t even let me do anything, freezes as soon as it opens.
Trash
by EveryNameIsTakenEvenThis1 on 2019/10/29 04:38
This app is complete trash. As soon as it opens, it freezes for 30 seconds then crashes. Every single time. Deleted and reinstalled, still does the same thing
K. Stokes
by Kenny d stokes on 2019/10/29 02:49
Great for a small business to track customers the way they feel about your services or products.
Why is taking so long for review?
by Angelpb79 on 2019/10/29 01:01
This app is useless
Can’t believe I’m actually writing this
by Handsome Grandson on 2019/10/28 16:17
I wish my usually do this but if another review saying it freezes on the screen and says to review recent edits makes you all understand that something’s genuinely wrong then I’ll write it. I love google and the my business app but I don’t love having to keep rewriting responses to reviews or not be able to use the app at all?! I reinstalled it and that’s when I discovered in the comments everyone is going through the same problem. Wth, it’s been like 2 weeks at least I’ve been dealing with this.
Would be great if they actually had a help option
by CMACD749 on 2019/10/28 14:49
My business listing was suspended when we moved across the country, and when I try to resolve the issue I’m simply sent the same repetitive email stating they’ve manually reinstated it (they haven’t) and I need to verify the new location (which I can’t access while it’s suspended). I’m in a black hole loop of sorts and it’s really frustrating!
Was working, now it’s not
by spotty287 on 2019/10/28 04:39
It’s very useful and works great, however, recently it has frozen on the home screen. The spinning wheel turns and then gets frozen. Please look into this. I’m using an iPhone X. Thank you.
Frozen screen
by Jesseekkka on 2019/10/27 22:25
As soon as I open the app it loads and freezes while on loading mode I can’t check my messages or reply to prospect customers . I’m loosing money I trusted google!!!!!
Google review needs help
by Fix Fonez Fast on 2019/10/27 17:02
Google really should do something about fake reviews. We get reviews from customers that have never been in our locations but are allowed to post negative reviews non stop. Flagging them doesn’t help and we don’t have the time to waste calling google to remove negative reviews. We rather spend that time helping real customers that come into our locations. Google, fix your broken review system. It’s well established that it’s flawed.
iPhone app
by Jon K.T on 2019/10/27 10:49
After the recent update, this app no longer works on iPhone
Amazing app for business!
by Tjcray81 on 2019/10/27 06:09
Love using this app to keep our business updated. It’s super easy to use.
App crashing at startup
by stretch333 on 2019/10/26 13:06
This app has been great but now I can’t get to my business page to make edits with the app and there isn’t a way to do it from the web that I have found. I would normally give this 5 stars but I can’t with this critical issue!!
Vary good but
by chase cleaning on 2019/10/26 13:05
It is vary good but it took 3weeks to get my Business on google but it said it would take only 3 days
App Doesn’t Work
by Natethegreat77 on 2019/10/26 12:23
I’ve been an iPhone user for years so I am familiar with apps and when they don’t work sometimes having to uninstall then reinstall which I’ve done with his app.... No matter what I do it’s stuck on the opening screen that asks me to “review a current change” but the screen locks up and I can’t make any changes at all..
Buggy
by Ehhhh12 on 2019/10/25 21:30
Even though I’ve already input my business information multiple times. Every time I open the app. It makes me create a new business again. It’s never ever worked properly. And just makes me not to ever want to use the app. Because I have to input all the information every time. I just don’t have time for that. With multiple locations it takes up to 15-20 minutes.
App
by Edir Júnior on 2019/10/25 15:03
my app is never working so i deleted it
Excellent App
by Kt@av on 2019/10/25 07:39
Excellent app w great features
The app is necessary! No butts about it!
by MichaelSublime on 2018/07/25 21:44
Yes the app itself is awesome if you’re a small or even large business owner with an online presence through Google My Business. You are able to do everything you can from the desktop while being on the go, you can upload pictures or change biz info and make posts which are very useful along with getting notifications if a customer leaves a review etc it’s all right there at your fingertips. If you’re looking to get verified and have problems with that it has nothing to do with this app itself as I have seen others give a negative rating because of this when it play absolutely no role in the process whatsoever. Some things I would like to see in the future are the ability to message customers with some type of instant messaging straight from our GMB listings and this app as most customers would rather contact through text or messaging. That would be sick!
The App is great, but....
by RBamberg on 2018/01/17 15:08
The app is great, but getting verified on Google My Business for my branch office in Tampa, FL was a huge waste of time, causing my branch to lose exposure and revenues. After not receiving the post card in the mail that Google sends to verify your location, I requested a second card. After weeks, we never received. I was then told my next option was to supply interior and exterior photos of the office. So I did exactly that, supplying approximately 10 photos, yet was denied again. I was then told I had to do a video conference with Google. After installing Google Hangouts, I provided the time frame my business was open for the video conference. I specifically provided the time frame, including the time zone, yet the Google rep called when we were closed. This happened (3) times before they finally called during the provided 8 hr. time frame we were open. This process took several months which we lost possible revenues from lost exposure. Very disappointed in the amount of time and the hoops we had to jump through to get our real office verified, yet I have similar competitors who have fake listings, pretending to have real offices by using private mailboxes to disguise and mislead the general public into thinking they are real offices. For this, you get one star. I hope nobody else has to go through this experience because it was a huge slap in the face and waste of time!
I agree google has wrong focus
by ShirleyLaneFarm on 2019/06/13 07:01
Google spends too much time trying to make people happy, instead of publishing facts. My business is a 140 yr farm. We don’t have to advertise, but we have to be on the internet just because some business use it to verify you now. But it seems Google Business can’t follow their own terms. A seasonal business has to post signage. We aren’t seasonal (in fact we don’t get any days off). Yet they required us to post a store front photo. I told them it’s a farm. I sent them a photo of the office bldg. they didn’t like it. The issue wasn’t my store front. It’s that google miscalculated our road, and we are 600 ft from the current MAPS inaccurate road. EARTH has it correctly. I printed this out (to correct for everyone’s benefit) and now my business has been SUSPENDED. I’m not whining. I’m providing feedback that google business only works for in the box retail store fronts. Not any business, even though I’m a rural area, we NEED business exposure. Doesn’t matter I’m accredited by BBB, the state SOS, area chamber of commerce..who know me and that we are a physical business. So I will buy a sign, put it on my building JUST FOR GOOGLE. The bldg is 600 feet from entrance. Extremely common on farms. No one will see the sign. Except a google (not even street view can). Apparently they are “right” even though it cheaply shows no street view!
Disappointed
by Haha901 on 2018/08/28 02:35
Out of all of the apps by google, this is by far the worst. I motivate my clients, customers to leave reviews which is supporting the google reviews/ google business app. Right? Why not support me as a business owner? I have tried to correct two very simple mistakes related to my business and I finally gave up when I couldn’t get anyone on the phone and I received nonsense for email replies! Two very simple things-1-correcting my business LOCATION on the map so that my customers are not turned around on another side of the shopping center. 2- MY BUSINESS IS A “duplicate listing” and I don’t know if I have lost reviews because of this. If I only operate on word of mouth and my reviews are all on google, I would love to fix this issue. But it took so long that I stopped wasting my precious time!! I’m so dissatisfied and disappointed. Also, to send me a post card or an email with offers from google to list my business is never going to happen! If you can’t fix this, why would I want to support a marketing portion of your business? It is sad that it’s all about the marketing but I rather have you fix the free listings before you ask me for money. Oh and or have the marketing team have access to help business owners before trying to collect money from them.
Great app with few fixtures needed
by jennifercmansour on 2018/12/11 18:23
It’s great all in all, but the following is necessary: 1. The app from the home page always gives me the notification icon, but there isn’t anything inside the app that I need to check 2. Owners need to have some control over photos. For example, if we would like to delete our own photos which we’ve uploaded 3. Google tends to choose our cover photo based on most photo views even though Google asks us to choose a cover photo. The photo that has overridden what I chose totally gives a different impression of what our restaurant really is like (it was a private event) and I don’t like that. It isn’t what leads should see so Google is actually hurting us rather than helping in this regard. 4. I’d love for reviewers to be notified of when we reply to a review, and for them to have the ability to reply again. Some feedback needs further discussion. Currently, I have to ask reviewers to write us back by email to continue the discussion - which is time consuming. I understand that Google Reviews were not meant to play the same role Yelp reviews do, but in this generation it needs to play that role too.
Let us delete reviews.
by Frustrated law girl on 2019/01/16 18:25
The app is pretty good. I can post without logging in. I can check stats though they aren’t up to the minute. But, I vehemently object to not being able to delete reviews (even suspiciously good ones). Some people are just mean with no valid reason except a desire to tank my small business which can’t compete well with my “perfect” competitors as it is. Nobody is perfect - especially in my profession but I should be able to block and delete what I know isn’t a valid review - i.e., one star and no comment just because I refused to work for free for someone being nasty to me and because I can’t work for free. I had to do a reply people may never read then solicit reviews from clients I know are satisfied but whose reviews may be discounted because of the timing making them look fake. I once had a client down rate me on Facebook after he couldn’t or wouldn’t pay me but I was able to delete it and block him. Business is hard enough with mean people and others looking for freebies at my expense.
5 years and the Google army business app is a must for any business
by 1950WG on 2019/07/02 12:47
We have been in business for 5 years and the insights provided by google has taught me a lot. This app is a must for any small business or start up. You can quickly make updates to the information your potential or existing customers need to make informed decisions. The ability to post “on the go” is a life saver. We all know how easy it is for a malicious person to wreak havoc on your small business but you can respond and set the record straight. I do agree, there should be some form or review process that the owner can appeal to. All in all, you get the good with the bad but the app itself is a must have. Don’t hesitate when opening your business claim your business immediately and make sure the you control what is being displayed about your business.
BEWARE BUSINESS OWNERS-Google won’t remove inappropriate “customer” photos!
by Mr. & Mrs. Orr Bailbonds on 2018/02/18 21:47
I have contacted Google numerous times trying to get “customer” photos removed from my business page! I have reported the pictures and flagged them nearly 50 times over the last year! These pictures do not reflect my business and are extremely embarrassing to be listed on my business page. I run a Bailbonds company and pictures of someone’s trashy disgusting living room, a bedroom that is red and sexual in theme and someone’s toolbox in their garage DO NOT relate to my business at all! It just blows my mind that google has yet to remove these images after I have made numerous attempts online and over the phone to have them removed over the past year! As a verified business owner of my google listing I should have 1000% ability to delete ANY picture within seconds from my business listing but that is not an option! The only option is to “flag” these pictures and wait for someone at google to remove them! Google has failed my business! Google should be ashamed that they treat business owners like this! GOOGLE- Remove these pictures and I will consider giving a better rating and removing this review!
Not fair to small businesses !
by The Real Meta on 2019/01/12 22:46
My business is useless if your not putting at least a couple hundred budget to Ad words which even if your doing that doesn’t help when bigger (not better) business can easily afford a lot more and can find ways to manipulate SEO. Which I guess is the America way so whatever. I have a small business and work from home do displaying my address wasn’t in my best interest well you won’t ever show on front page of google if you don’t show an address. Reluctantly I made an edit to show my address, which in turn crippled my page and made me have to verify my address again. Being a small business means google has to send a post card to my house, even though they send me google flyers to my address and I have never changed it on file. I was told not being verified wouldn’t effect Me showing up but it’s not true so all the money I spent on google ads is down the drain and my page is even showing up at all. On top of that I may go up to 14 days with a crippled account? This is soooo stupid and redundant, calling into google support is of no help you get useless “generic” call center reps and it just a cluster F.
Great App, However.......
by Envious187$$ on 2019/09/17 04:51
Love the app, but in the technological era we live in, and as a small business owner, there should be a way for Google to filter out and delete negative reviews from people who have never stepped foot in our business, or interacted with anyone in the business. It’s sad that I read reviews about other local businesses and the review flat out states, “I’ve never been to this place, but as a local guide Google keeps asking me to leave a review”. That’s not what a rating system is for, nor does it help a business improve. If a customer says they had a 1 Star experience, but leaves no explanation why, and the business responds to the review apologizing and asking them to elaborate with what, when, where, why they gave a 1 star review so we can fix the issue, and they don’t respond, that review should be flagged and bagged.
So glad my listing finally showed up!
by wtfniknik on 2019/06/12 02:47
This app is an essential for new business success. Customers can only find you if you have a google my business listing. Sure, Yelp tried to compete but there is no comparison. Go google or go home. I just wish they had my listing for my first 9 months in Petaluma. I don’t know why, because I confirmed it twice and was receiving analytics, but my listing wasn’t showing up in anyone’s searches. That hurt my business tremendously - 95% of people looking find me using general search terms! Even if they searched for Thriftique directly, they couldn’t find me! I may go out of business as a result - be been invisible for too long... fingers crossed tho. They can find me now, just hope they’re still looking!
The App is great tool, but Reviews continue to be a challenge!
by 1234pl on 2018/10/27 14:46
The App has been a great tool in keeping abreast of the traffic and mostly the reviews! I continue to be frustrated that to leave a google review, one must have a gmail account! Many folks do not have gmail, so the people that want to leave a review, who will go through the trouble of opening a gmail account are usually those very invested in being angry, typically over our company having to stand by our policies and say ‘no”, usually to a request for financial accommodation. Every biz must stick to their policies, in order to survive! It never seems to fail that it is when we must say ‘no’ that a negative google review follows, not mentioning of course that an accommodation to our financial fees had to be declined! I just think if the reviews are meant to be an honest depiction of a business, you must give open access for all to leave a review! Like Facebook or the other on line review boards!
Google Sub-Contractor
by ebwizard on 2019/01/03 01:17
This was verified by a representative at Google My Business. If we do not post on our google business listing they have contracted companies to call you and verify that the business is active or still in business. I have received 17 calls in 4 days from these contractors who are not trying to get my business tax id number, ssn or my credit card number. They are simply calling because I have not made a post on my google business listing in over a week. And the numbers come from spoofed numbers that make you think your getting a call from a customer. I run a plumbing service company so if I do not answer the phone I may be loosing a possible customer. I called Google My business and they verified that indeed they have contracted this out but would not let me speak to a supervisor to raise awareness about this issue. This is bad business practice on Googles part.
Better than Yelp.. by way far!
by HATEyelp-- on 2018/12/12 05:26
As a business owner, I like everyone I know who also owns a business, absolutely loathes Yelp. I find reviews on google to be more accurate coming from a more mature crowd. The busybody millennials don't seem to flourish here with their idiotic, critical, snowflake comments as much. There's no reward or party for them. No status for being a self proclaimed food critic. The app is easy to use and they don't hide your positive reviews like the fore-mentioned does. Google also stacks reviews in order, who cares about how a business was performing a decade ago. Relevant reviews, easy to use app. Now if only google would get out of the deep left and tend to their own business.
Good but FAKE reviews are maddening
by ShannaLOVESpibbles on 2019/09/05 17:07
When you have OBVIOUS fake reviews by just reading what they wrote - a delete should be available or at least stop their 1-2 stars from affecting the overall score. A “lawn guy” we never used gave us 2 stars and claimed we are nice but he’s never actually used our services IN THE DANG REVIEW! Why can’t this be flagged?!? Another, also never used our services, has left 100 reviews all over the east coast a few made for a restaurant dinner “experience” in NY, PHILLY & MARYLAND all in a 2 day period in which each review the restaurant owner CLEARLY can tell they were never there just by details about the establishment left in the review where the restaurant does not do that. (Complained about empty Ketchup bottles on tables - they don’t have bottles on tables etc) THERE MUST BE A WAY TO STOP THESE!?
Helpful but not sure how relevant for small vs giants
by Sooxi54327 on 2019/08/17 10:15
Some of the info is interesting and beneficial but like other small businesses mentioned, there is no way to compete when I’m a licensed, insured, trained professional but a giant app throws billions in marketing and ads to buy the first line on Google and lie with blanket statements about being “the best in [your city]”. Mind you they haven’t met these people who stormed the business days ago. I also agree about control over pictures and reviews. Or at the very least prioritize getting disputed reviews off immediately until handled! I gave up on customer service awhile ago. I also assume since my site is verified that these yahoos calling from who knows where, are spam and they are all blocked. I have learned a lot though.
Liked the previous version better.
by Danithestylist on 2018/11/16 17:07
Since the update, I have notification banners on the app that never go away, even after I’ve opened the app and checked all notifications. I liked the older format better too. Just thought it was easier to navigate, but this one is ok, still does the trick. Separate note: I downloaded this app to monitor reviews and easily respond. Google does not do anything to protect and support small businesses from fake reviews. We are under attack by one person creating fake accounts, I have reported all of them, emailed google and called any number I could find, there is no way to talk to a human directly that I have found and I have been completely ignored by them. It’s very frustrating and this person is not going away. Google- please help!!!
Very Helpful App
by David613 on 2018/02/08 15:11
The Google My Business app has been very helpful in getting my business visible to the general public. Posting is easy, ads are easy to set up, and the insights are great. You get real time results on how your business is being received by the market and how your services are being sought after. I recommend this app for any start up or small business entrepreneur who is tired of spending the time and money on a third party google service provider promising to get you ranked high on google. Take the time to do it organically, the results are more consistent, less expensive, and your business will stick around longer because you value each customer more when you’ve taken the time to reach them yourself.
MY BUSINESS AND REVIEWS JUST VANISHED TODAY!!!
by Gris Gris on 2019/01/18 22:10
I’ve been using Google My Business for about two years now and it has worked perfectly. Our digital Marketing person purchases Google Ads for us as well. This morning I logged in to our account to read a review someone left us earlier, and it said, “You have no Google reviews” when we in fact have worked VERY VERY HARD to please our customers and slowly building up Google reviews to catch up with our competition. This morning we also heard from a regular customer looking to return that WE ARE NO LONGER POSTED ON GOOGLE SEARCH, but our competitors are still on there. What happened? Did someone tamper with our account? I’ve placed calls to our Digital Marketing Manager, Owner and no one has submitted any changes, as they are not involved really. WE WANT OUR GOOGLE LISTING BACK UP PLEASE!!! Did someone report us as being closed or something? Our business depended on this and we DO pay for AdWords!
Hard to get inappropriate reviews and photos removed
by Sucram Det on 2019/10/02 09:48
Despite using the system provided by Google, they have refused to remove a one star review with no comment posted by a former employee on the day she was no longer employed. The “form” letter response refers to “reviews”. No matter how many times I respond that it’s ONE REVIEW posted by former employe-a one star with no comment-my request goes nowhere. The same goes for photos posted that do not show our place of business or our work. Using the system provided by Google gets zero results. Google has so many good features, so it’s hard to understand the lack of sensitivity in these two areas. We get lots of calls from Google, but it’s always about increased financial participation. When these issues are adequately addressed we will think about it.
Won’t stop here
by KirJackson on 2019/02/28 03:14
Received bad reviews by people not even at my establishment because their friend was upset. They should have to prove that they checked in and were at a place before they leave such nonsense. Keyboard warriors should be stopped. It’s not fair to a business when nothing has been brought to our attention and they are allowed to post whatever they want to making the place look bad or the vindictive behavior of fired staffed Google Can put good hearted people in severe depression. It is not fair that a business can let other people judge a business and us not have the right to remove all reviews as Facebook does. I have many great reviews but I don’t want any on my page. I reached out to google in emails. One reviewer is me you. And they say this is a legal account. So this person could have two accounts going and leave two bad reviews. I feel this needs to stop and bullies should not have these rights.
If I could give 0 stars I would
by JcLrd on 2019/06/14 22:45
Created a My Business account with Google after being suckered into advertising with the Ad feature my account was suddenly and without notice suspended. This means googling my business name will get no results. The worlds larges search engine kicked me off with no warning and with me making no change to my account only, I believe, because I stopped paying to advertising on google. I called customer support and was told they cannot help and I have to appeal the decision (as if this is some type of criminal case). Of course customer service is unable to connect me to anyone who actually, what I guess the term would be adjudicates, the appeal. Searching the web (using a non-google search engine) I come to find out an appeal can take up to a month. I am a solo practitioner trying to make my small business work and, in my opinion, Google is trying to starve me of business.
GMB is great for reviews and insights
by Digital Dynasty on 2019/05/11 17:50
Excellent and convenient and quick for responding to reviews and checking on insights. The only thing I wish you can do is choose which photo gets chosen for the google knowledge graph which is the front page business listing with directions, site, photos etc. Controlling that would make Google even less similar to yelp, which I can probably speak for a lot of people is a good idea for Google anyway. Everybody hates the fact that you can’t choose which photos show up front on Yelp, yet everyone loves google no matter what. Let’s make people love google even more and make that photo selection option available to everyone! Or at least agency owners that care about their clients image!
Google needs a better review dispute mechanism
by small retailer on 2019/07/23 15:09
I love the app and being able to interact with customers about their experience at our small business. But, occasionally, we get reviews from problem customers who completely fabricate a negative review. Generally, these people come into our business looking for free stuff, threaten negative reviews, and berate our (female) staff when no freebies are forthcoming. They inevitably storm out and post something negative/false, which drops our “star rating”. ...Reviews can be flagged for hate speech, conflict of interest, etc., but not for being defamatory/extortionist... We’ve considered taking legal action for defamation against people like this, but it seems absurd that the only real recourse for a fabricated Google review (which significantly harms our small business) is incurring legal fees and threatening reviewers with a lawsuit for libel. Google, please incorporate a dispute mechanism that small business owners can feel confident using. Right now we either have to completely cave to people who wield reviews like a club or suffer the rating consequences of standing our ground and not allowing ourselves to be extorted.
Jeff Weeks Owner Calacinos Pizzeria and Sports Bar Beckley
by jweeks0121 on 2019/02/16 16:15
I love the app and the ability it gives me to respond to reviews. Google my business needs to have a better way to remove fake and false bad reviews. In my sports bar we often have to cut a person off that may be getting intoxicated or causing a problem. This almost always results in a bad review even though we are doing the right thing and what is required by law. I would also like a better way of posting hours especially closing. We last call often based on how busy we are and it would be nice to reflect that instead of being required to put a closing time.
Don't bother trying to update your description
by Ljcchambers on 2019/03/27 14:51
We own a small rustic hot spring resort with different hours for different parts of the business. Our gas station is 24 hour pay at the pump, the cafe has limited hours depending on the season, the motel and pool is open 24 hours to registered guests. I just spent some time writing a description (it allows 750 words) only to have it spit back at me that my business type (lodging) doesn't allow edits to the description. Ok...why show me the edit field then? It also has a blog post type area that my business is not allowed to use, but no explanation of why I can't. There is no place to update my business category. A few relatively simple UI updates could change the perception that Google doesn't care about small businesses.
Basic Platform But Good Idea
by MaryLizAlva on 2017/12/29 17:35
I haven't been using this app for that long but it is a basic layout which is easy to use. I wish it came with the actual home page that includes all the pages you follow. In regards to google "customer reviews" I really wish google would erase all FAKE Reviews. I wish they would have a verification process because competitors have become very vicious against there community and want to get ahead by hiring fake accounts to leave bad reviews. It's not fair and not right for google to allow this behavior. Google has removed a couple bad reviews for us but we need a stricter platform PLEASE & Thank You. God Bless!
Very helpful for new small business owners
by mrslady.j on 2019/05/05 16:00
This app has been a huge help. Gives clear instructions on how to set everything up has multiple options depending on what type of business you have and what type of audience your looking for. Although I been having a lot of issues with g suite trying to make sure mine and the customers information is secure. Still trying to get everything merged or transferred to google. Somehow my business email got deleted and my phone has been glitching since I started the transfer. I believe during that transition my phone got hacked. But other than that I love this app. It’s keep you updated but I do not like random pictures being posted
Can’t get business listing menu removed
by Shore am disappointed on 2019/11/09 20:16
Our business listing includes a menu posted by single platform. As of a year ago we stopped operating a full service restaurant here at our winery. Google does not provide a utility to remove the menu which shows up in our mobile listing. We have asked google to remove the menu link every month for the past year. Nothing we have been able to find in support forums or googles links to help have resolved the problem. It was suggested THIS app would enable us to control our mobile listing but it is useless. We can see the menu but we cannot remove it. In the meantime every week we have customers who drive 30-40 miles for a menu that doesn’t exist. They are angry, and we are helpless to resolve their inconvenience. So far it has been apparent that Google could cares less if we ever get this resolved.
nice app but no seo tracking
by pepietsu on 2018/01/05 22:35
This app is great in helping you manage your business online presence. What will be helpful if this app could help with search engine optimization strategies. when i created a google my business page and verified my business, i thought that my business will be visible in local search and on the map, but that wasn’t the case. Google is not clear on how you can make your business rank higher in local search and this app does not help you achieve or measure your local search standing in any way. If this app offered an tracking mechanism for local search that would be great!
Not “My Business”
by DLilga on 2019/08/13 22:11
I’ve gotten fake reviews, as have many other reviewers, and have not been able to talk Google CS into removing them. If this was really My Business website, I’d be able to eliminate the fake reviews by simply telling Google CS they are fake, and expecting them to believe me! Google also does not allow “My Business” webpage to be deleted, so they force this bad info to be published to my potential customers. As it is, Google is contributing to libeling my business, and I’d be glad to join any class action suit against them. As a last resort, to avoid customers finding these reviews, I had to edit all other fields on “My Business” web site to disassociate it from my actual business. This is not the preferred answer to the problem, but at least I can rely on Yelp to provide a similar service, and Yelp is much more reasonable about handling reviews.
Simple
by Sado1250 on 2019/10/08 00:16
Running a business does not leave much time for worrying about creating websites..this is simple, quick, and easy to use. Yes you will get bad reviews from malicious people from time to time, and no you can’t delete them, thank goodness. If you could we’d all have 5’s, right. As a society, knowing that all business thrive on reviews, must be smart enough to weed through the nonsense reviews, and the real ones. If you do quality work, your reviews will show it, even with the bad ones. Love this ap...my business would not survive without it. Thanks google for keeping it free for us..
Manager
by Clay-Toe on 2019/10/16 20:46
My business page has been down for a week for a so called quality violation. Then I have gotten reinstated and still nothing, I am a tire shop and I added locksmith as an option and it got suspended. I have called daily to get s fix and nothing. I keep bring told to wait another 24-48 hours each to for help. The employees are very rude and not helpful and they have hung up on me and also raised their voice and threatened me. Ram and Ashkay. I ask to speak to their manager and I’m told there is no one to speak to other than them. Terrible service and company. Still no help after 1 week and being told they have a technical issue. No end in sight, worse experience ever. Too bad there is not another company to rival google as I would switch and so would everyone else. They don’t care about anyone period and you are helpless in this process.
Notifications Needs Improvement
by CourtneyPay on 2019/01/31 16:18
I’m glad I now have the ability to give our members/customers the chance to message us questions in real time. However, the notification system of this app is truly flawed. I cannot tell which business location the questions or reviews are coming from. If I have multiple questions or reviews come in at a time, I can only click on one question, and the other question is lost and I have to go through all 30 of my business locations to see where it came from. This takes us longer to respond to our customers. There needs to be an easily accessible notification system in place, so I can go from one business location to another without issue to answer to multiple questions or reviews.
Let us delete reviews!
by Aidans awwsome on 2019/08/22 15:06
Let us delete reviews! It’s so necessary! An ex-employee who stole thousands from my business was allowed to post over 500 reviews on my page, over and over and over again! Hundreds of calls and emails to google, hours of time wasted to get the reviews removed. The whole flagging process does not work and is insane to continue to implement. Since google never lets you remove the pages - EVER - the least google can do to its business customers who are promoting their google search engine - to remove false or defamatory or simply dishonest reviews done for a number of reasons. To think that is unfair to customers looking I say is wrong - reviews are as only as good as they are accurate.
CAUTION
by Trizzle-b-rad on 2019/08/16 21:12
CAUTION: make one change to your address, business description, or say something they don’t approve of and you’ll get your access shut off. This needs to be fixed. ASAP! Imagine relying on customers to find your business on google and they can’t for weeks because GMB decided to turn off your access and make it so customers can’t find you until they resolve the concern. The customer service number they have doesn’t work. There needs to be an online way to verify business ownership instead of sending a post card that doesn’t arrive for over a week some times. App needs a lot of work, customer service needs to be present, and ownership verification needs to be digital instead of relying on the USPS to get the job done... very disappointed. Please let me know how to contact you guys so we can get this worked out.
Beware
by sknaht on 2019/09/02 22:17
I have had a business listed on Google for a year and the information is wrong. I have corrected it myself 50 times and it still reverts back to the old information. I have called and spoken to a representative from Google to correct it over 10 times. They see the problem but cannot fix. I get the same answer every time after a 30 minute + conversation. Their engineers have to call me back and I have yet to get a call back. It is beyond frustrating as I know many new customers are going to google my business and turn away because it’s not what they’re looking for as the information is wrong. I have even asked to be taken off google, and the only way that can happen is if I list my business as closed. Take note when you’re looking at businesses, it might be incorrect business.
Great business exposure opportunity
by Bethw67 on 2019/08/24 18:50
Google my business is a great tool for businesses and consumers because it provides opportunities for learning more about what companies are doing as well as what is important to a customer. That being said, when people rate or review companies, there is no way to control fake reviews. That’s a big downside to providing accurate information! My only complaint is this! It really can be detrimental when unverified “customers” are allowed to be so reckless. I hope that issue can be addressed in the future. Otherwise I love this tool and appreciate it!
Google business customer service or lack thereof
by NMSMDNV on 2018/08/22 21:40
Google is unresponsive to businesses who demonstrate that the negative reviews posted are false and have no process for business owners to send info proving the review is filled with lies. Dishonesty is not a reason to take a review down....as in the rest of life lying has become accepted as just differences in opinion. Business beware. So a competitor/customer can write a product you never sold to that customer was horrible as is your place of business and even if you can prove that customer’s review is completely fictional it will remain in place. So this is the truth and the whole truth. Google business is only in the business of taking your money without offering true service. Try engaging this technology company in an online chat about your account and all i will say is “good luck”.
Great application
by Herchel35 on 2019/09/23 23:54
Very useful application and is pretty user friendly. Great app for any size business really with features you can use for free or if you like there is other options available, this app will walk you through step by step weather your just creating a landing page for your small business, or if your looking at obtaining your own custom domain, which is ultimately my goal once I finish crossing and dotting on my end! I would highly recommend everyone who is looking for a similar product to go with this app!!! Thanks again Google
Features unnecessarily missing
by Rasamrit on 2019/08/06 21:54
I’ll come back and give this 5 stars once we have the ability to add a call button to posts like we can on desktop. Also, we should be able to change the category of photos we upload from the app instead of having to go to the desktop site to do that as well. There are a few other things that’d be nice to have on the app, like being able to edit a menu, but at least add those two things for now. I’d like to also suggest that Google Products, once not in Beta anymore, be added to the app in addition to the other features.
The total package!
by rouwzer on 2019/11/05 21:53
Google made a great decision with GMB. Searchers have always been the beginning step in a sales process. And until now, google was immediately handing that searcher off to outside sites, losing control of the experience their searcher had. Now they can control it all. From a mobile friendly website, to quick message chat.... from daily specials to hours of operation. Add in a full review platform and the best map directions and now google controls the searcher experience from A to Z. Great job! And you’re doing a great job with the experience, too!
We Love this App!
by MichellesShwab on 2018/10/18 08:54
Our Business Loves this App! All Of Our Customers Are finding Us through Google! We See How customers are finding us, How there Searching, the App lets you know if a customer is Coming to your business on Maps, & it lets you know if they just called your business & How Many People Called & What Times Your Most Busy! & So Much More! I Would have Definitely Paid for this App But I’m Happy Even Happier it’s FREE! I Would LOVE it if GOOGLE Would Bring Out the “Pings” for Small businesses! KEEP Up the GOOD Work GOOGLE! Thank You Google! Your #1 For Our Small Business 🙌👏💪👍👌❤️
Business Veryfication
by Nailspassion82 on 2019/11/08 14:49
It have been 3 month now since I tried to moved my business from one city to another. Every time I call a representative tell me I have to wait for someone contact me via email or phone call. Nobody called me or email me. When I asked the representative to speak with a manager or someone above her, she only repeat like a machine “ someone else is going to contact you” “ you have to wait 24 to 48 hours” Besides when I ask for the verification pin they never send me the postcard, the last o e they sent it was invalid. This is insane and exhausting for me . Every week I have to refund customer because they booked online thinking I am still in the other town. The reason I am writing this review is to see if some one get serious at this point and finally solve my issue.
Good app one small lil glitch but update fixed the issue
by allirokkisvans on 2019/06/11 11:20
Best app ever for the average regular 9-5 working person that has dreams of starting there own business I started with this app with my small business I was broke I had lost my job and it was this free app that got me to the business owner I am today it takes time nothing happens over night but I just had to right a review for the people who made this app to no it’s amazing only thing that I found I lil issue with was the app kept freezing up so I updated it this morning and problem solved
You need this if you’re a business
by Cybernettr on 2019/11/07 17:47
A good way to let Google know if you’re serious about your business. I get about 90% of my business from google as a small, independent businessman. I had a little trouble logging into the app at first as I had to find the right Google account, since I have several dating back to the days when web properties that are now a part of google were independent entities. When viewing your business and then clicking on links, such as competitors, it’s all done within the app, and I wish it had a standard back button like web browsers do.
Good but needs work
by Dangerousdave989 on 2019/11/03 14:14
This application is excellent and for the most part, operates as expected. However, it tends to have trouble preforming when not connected to wifi. This may also be due to a communication issue between the iOS mobile device or the Verizon network. Please make a note that for any significant changes or updates to be made, the best results are achieved by using a desktop web browser. Certain features are not available or easy to navigate and find. Many of these features seem only accessible through and by using specific links directly from Google when making suggestions.
No Control over Photos added by others or Irrelevant reviews to MY Business
by LittleBusinessLady on 2019/08/23 14:51
I agree with many others. The app functions well for the most part and I Appreciate having the ability to be on Google. HOWEVER, people trying to earn points with google and reviewing businesses WITHOUT even Speaking to them or Going there is WRONG. Google is so eager to get participation it actually harms the business Google is claiming to support. A man who has never spoken to anyone associated with or employed through my business and has never interacted with my business at all left a Less Than Review that IMPACTS my OVERALL STAR RATING. 😕 Also, people being able to add irrelevant/inaccurate photos to your business and not being able to delete them or even them delete them is RIDICULOUS. It is so frustrating how Google responds as well. I have called numerous times and Google does Not care if a Review is Fake or if people add irrelevant/inaccurate photos. It’s Really Sad! It Does impact us Small Business Owners. Come on Google, Stand Up for the Little Guys!!
simpleeFree
by simpleeRandomest on 2019/02/09 02:37
GYBO (get your business online) is a super program geared toward small businesses and new business owners/entrepreneurs or local service providers. And it’s mostly free. A simple free Website, listing in Google’s search and maps and support all available with no costs. The only money you spend is your choice on how much to spend using ads. But ads are optional. I ❤️ Google and all the opportunities and they provide to small businesses for little to no cost. Why not give it a try? It may just give your business a shiny new customer or two.
Rating Trends
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All Versions
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Current Version (3.15.0)
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21,319 total
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Description
Every day, millions of people search on Google for businesses like yours. Make your Business Profile on Google stand out for free and turn those searches into your customers with the google my business app. More than just a local listing: - Make edits to your Business Profile on your phone and see those changes online on Google in real time. - Easily add special hours, your website, and phone number to keep your Business Profile up-to-date. Easily connect with customers on the go: - Respond to reviews, message your customers, and see your followers in the Customer Tab. Share with customers what makes your business unique: - Upload photos and add filters to attract customers who search and find your Business Profile. - Post offers for your product or services, upcoming events, and deals. Get insights on your business: - See insights on how customers find and engage with your Business Profile online on Google Search and Maps. - Receive real-time notifications and updates to keep track of your customers on Google. More features on google my business: - Create a free, mobile-friendly website that works hard for you in the app.
Doha Qatar
by ahmadhaba on 2019/11/16 19:15
لم يتم ورود اي رمز من جوجل بخصوص اثبات الملكيه مع الأسف. لم أحضى باستفاده من النشاط اطلاقاً أرجو توضيح الأمر ربما أكون مخطئًا في تسجيل شي ما. شكراً
Ductless Plus
by Denvers Best pickem on 2019/11/15 23:33
The app make replying easy and the knowledge of what your company is looking like out in the REAL WORLD thanks Google!
Awful
by Smiiitherssss on 2019/11/15 22:30
We use google my business and they can’t seem to help us with our problem. We were in touch with a customer support rep (Archanna) and she didn’t understand our problem. She just decided to stop responding.
The app is awesome!
by Melody 2015 on 2019/11/15 21:04
I love this app! I use it everyday, I’m a small business and it’s has helped me to grow!
Google is involved in almost every part of my business. I love it.
by Kelcey W on 2019/11/15 21:00
Happy Customer 🙂
Great app
by Icecreamwills on 2019/11/15 18:52
I love the app so much, it’s so easy to use 💞💞💞
Photos
by MysteryWhiteBoy on 2019/11/15 15:06
Can only upload photos from my phone’s camera roll. Why?? It’s literally the only app that won’t let you browse the albums on your phone. And it’s been like this for years now. Also, why can I no longer edit my Services from the app? Now I have to go to my PC, which makes this app virtually useless.
Great app
by zen pete on 2019/11/15 03:35
This app is very helpful
Granadafloor.com
by granadafloor on 2019/11/15 03:31
Thank you google for all the business you have sent my way .. I can’t even increase my monthly advertising budget because the amount I’m spending more then enough .. ps never advertise with yelp worst company ever
Awesome
by Jan1773992 on 2019/11/15 01:16
Great app
Google my business works!!!
by Photographfee on 2019/11/14 21:49
Thanks for this service . . . I use it constantly!!!! LOL
Great App
by Ny 987 on 2019/11/14 13:54
It really does make your business stand out and generates a lot of Business !
Taking forever
by tnsfynest89 on 2019/11/14 12:35
Still haven’t been verified. This is a big hassle.
Great app, but
by RunCoachRobert on 2019/11/14 04:34
There are still a few things I would like to do but not able. Maybe with future updates.
Great App
by twelve senses on 2019/11/13 14:54
Tue app is Great to help me when I just opened my business. Super intuitive, easy to navigate and I love getting feedback on how many views my photos got. I can highly recommend it to any new or existing business.
Getting it down!
by tamaraalvarez on 2019/11/13 13:39
So far so good! Sistaswithaglass.com
An essential app that could be much better
by JDRH on 2019/11/13 12:00
First, I want to say that as a business owner or manager, this app is an essential tool to help generate business. Being able to upload photos, respond to reviews, post news/products is great! But since this is Google we are talking about, you’d think things would be more sorted out. Issues - 1. Photo uploading Maybe it’s because I’m using an iPhone, but the photo uploading tool is lacking basic features. It doesn’t let you select or search for photos in any way other than the order they are in your camera roll. So if I have a photo that is months old that I want to post, I have to scroll down for eternity to find it. It also doesn’t let you preview the photo before “selecting” it. The photo editing features could also be enhanced. I currently use a separate app to edit photos, add overlays, and add text. Make it a one-stop shop! Also, being able to group photos from the app would be great, since a lot of the work we do is project-based. Strangely, I can add captions to photos in the app but not on the web-based tool. 2. Strange reporting The reports are pretty much useless and I don’t think they are accurate. For example, every other day it shows “my business” and “businesses like me” have 0 photos, then the next day it will show the actual number, then the following day it will revert back to 0. Many times I will click on a report and it will say “not enough data”, when I know that is not possible because of the amount of traffic we do get. Google acknowledges that the reports aren’t accurate (so why have them?!) 3. Inconsistencies and functionality At one point there was an easy way to get a review link directly from the app, but that has since disappeared. Also some features that are available in the app and are not available on the web tool, and some are available on the web tool and not the app. The app also frequently logs me out randomly. The best way I can sum it up is: this app, and Google My Business in general, seem like they are still in beta. For something so widely used from a company with vast resources and know-how, one would think this would be more polished.
Hours and hours and hours saved!
by Beene B on 2019/11/13 10:48
I’ve been looking for a new app where I can build a site on mobile devices. I’ve missed many opportunities due to not being able to update my site in time. I absolutely love the integration of all of Google components. I’m coming from Microsoft 365. This is SO. MUCH. EASIER.
Seriously essential and easy to set up!
by Brent - WWGLV on 2019/11/13 09:52
Super impressed with how google put this app together. It’s absolutely essential for any small business owner to use. I set my friends up and explained how everything worked. This was after 1 setup of my own. It’s that easy to learn.
Glitchy
by Drashish123456 on 2019/11/12 23:42
Won’t let me update and save changes I make to my business page
Love the program
by Toneman69 on 2019/11/12 19:03
Thanks for all of your help and support! Google always has the answers we need for our business!
This app is great
by JBGoodabq on 2019/11/12 03:34
I appreciate the convenience of having this app to maintain my google business
Thank you Brand and Flourish
by Omiskye on 2019/11/11 22:44
Amazing ad agency. B and F takes the time to help your business get new leads and specializes in the most up-to-date sales funnel and social media tactics to take your business from unknown to influencer. The entire team was careful and methodical with my messaging. Great to work with! Now my google reviews have increased my SEO is working and I finally have a booked calendar!
Very helpful
by Dtlfree on 2019/11/11 18:22
This app helps me track my multiple businesses and keeping my online presence up to date easy.
Easy to use & Essential for managing online listing
by KatsK9s on 2019/11/10 13:19
This app makes it very easy to use to manage my small business listing online. Everything from updating my profile to other business information. Helps to answer potential customers quickly. Great app for my iPhone, my iPad & my laptops.
Can’t write a post
by Spurtie on 2019/11/10 04:26
Please fix this app, I can no longer write any posts and it’s getting harder to post up pictures as well!
Business boost
by Silencr on 2019/11/10 01:46
Makes it easy to do what every other business does. Now to figure out how to stand out among the sheep.
Para los pequeños empresarios .
by FFGonzalez on 2019/11/09 22:46
Si eres un pequeño empresario esta aplicación es para ti ..
Can’t get business listing menu removed
by Shore am disappointed on 2019/11/09 20:16
Our business listing includes a menu posted by single platform. As of a year ago we stopped operating a full service restaurant here at our winery. Google does not provide a utility to remove the menu which shows up in our mobile listing. We have asked google to remove the menu link every month for the past year. Nothing we have been able to find in support forums or googles links to help have resolved the problem. It was suggested THIS app would enable us to control our mobile listing but it is useless. We can see the menu but we cannot remove it. In the meantime every week we have customers who drive 30-40 miles for a menu that doesn’t exist. They are angry, and we are helpless to resolve their inconvenience. So far it has been apparent that Google could cares less if we ever get this resolved.
اكثر من رائع
by فارس بن ذييب on 2019/11/08 23:38
عمل جبار بصراحه
Great
by slapshot95 on 2019/11/08 19:38
Gives me a good idea and easy access to my page
Business Veryfication
by Nailspassion82 on 2019/11/08 14:49
It have been 3 month now since I tried to moved my business from one city to another. Every time I call a representative tell me I have to wait for someone contact me via email or phone call. Nobody called me or email me. When I asked the representative to speak with a manager or someone above her, she only repeat like a machine “ someone else is going to contact you” “ you have to wait 24 to 48 hours” Besides when I ask for the verification pin they never send me the postcard, the last o e they sent it was invalid. This is insane and exhausting for me . Every week I have to refund customer because they booked online thinking I am still in the other town. The reason I am writing this review is to see if some one get serious at this point and finally solve my issue.
General manager
by jimb1963 on 2019/11/08 03:00
Google my business is fun, informative and the future of business info on the internet! Love it!
Use The GMB APP!
by DrCMA on 2019/11/07 22:50
Easy to use and a must have for any biz
Locking up
by noordie1 on 2019/11/07 21:35
I left a poor review earlier but I have had all my concerns fixed. Thanks for all of your help google my business.
You need this if you’re a business
by Cybernettr on 2019/11/07 17:47
A good way to let Google know if you’re serious about your business. I get about 90% of my business from google as a small, independent businessman. I had a little trouble logging into the app at first as I had to find the right Google account, since I have several dating back to the days when web properties that are now a part of google were independent entities. When viewing your business and then clicking on links, such as competitors, it’s all done within the app, and I wish it had a standard back button like web browsers do.
Towing biz
by Expert Towing & Transport on 2019/11/07 14:01
Good overall
Easy to use App
by 4Clays on 2019/11/07 01:08
All business owners will benefit form this user friendly app.
Set up your profile today and download this app!
by MarketingCB on 2019/11/06 17:58
If you’re not utilizing Google My Business, you’re missing out on me of the easiest and most simplest way of connecting with your current and future customers. This free business center platform provides our agency with world-class tools to monitor, manage, and track ROI. A few simple clicks translates into reaching thousands-to-millions of users searching for our products and services. Set up your profile today and download this app! 😁🙌⭐️⭐️⭐️⭐️⭐️
Great tool
by E. McC on 2019/11/06 17:48
This is a great tool. I would recommend every business have a my business profile with google. I have gotten thousands of dollars of work through this tool
Great!
by Holistic Homa Care LLC on 2019/11/06 14:01
Easy to use! Very helpful...
Wonderful!
by deltejo on 2019/11/06 05:52
This App is very helpful and user friendly. It's a good addition to my business helping me discover how I'm been notified in the network
The total package!
by rouwzer on 2019/11/05 21:53
Google made a great decision with GMB. Searchers have always been the beginning step in a sales process. And until now, google was immediately handing that searcher off to outside sites, losing control of the experience their searcher had. Now they can control it all. From a mobile friendly website, to quick message chat.... from daily specials to hours of operation. Add in a full review platform and the best map directions and now google controls the searcher experience from A to Z. Great job! And you’re doing a great job with the experience, too!
GOOGLE MUST HAVE APP!
by Tattoo Luis on 2019/11/05 21:39
Makes managing your business a breeze, a must for all business owners
Great app
by x2234ccv on 2019/11/05 17:46
Great for my business
So easy to use!
by Jtbiznessman on 2019/11/05 17:37
Since getting started with the Google My Business services, I’ve increased my web presence and my business appears more often when customers are trying to find a Real Estate Professional. Love the ease of tracking stats while on the go!
Bad app
by nitsuj817 on 2019/11/05 17:19
.::::
Love this app!!!
by mellysherwood on 2019/11/05 15:34
I love this app. It helps me keep on top of my business when it comes to the internet. I can see what people like and don’t like by what they view. Knowing how to drive people to your website and your brand is the first step to bringing them to your door.
Love this app
by Graceful Touch Massage Therapy on 2019/11/05 00:29
I’m definitely enjoying using the Google My Business App! It’s offered me some great insight into my business and will continue to use it as I grow my business on the internet. Highly recommended!
Se congela y se cierra
by Diego_Rojas_M on 2019/11/04 18:47
Al iniciar la app se congela y luego se cierra. No puedo usar la app. Utilizó un iPhone XS MAX con IOS 13.
Great app
by T***********J on 2019/11/03 14:18
User friendly and easy to navigate
Good but needs work
by Dangerousdave989 on 2019/11/03 14:14
This application is excellent and for the most part, operates as expected. However, it tends to have trouble preforming when not connected to wifi. This may also be due to a communication issue between the iOS mobile device or the Verizon network. Please make a note that for any significant changes or updates to be made, the best results are achieved by using a desktop web browser. Certain features are not available or easy to navigate and find. Many of these features seem only accessible through and by using specific links directly from Google when making suggestions.
Useful, but has some bugs
by tuscawillaphotography on 2019/11/03 12:13
It’s very handy to have access to your account in a little app on your phone or tablet. But there are some issues. It’s constantly telling me my photos haven’t uploaded- when they have. It keeps telling me I have changes I need to verify- when there weren’t any changes. And it’s been doing this for awhile. I keep thinking it will get fixed on an update but, no.
🌋🌋🌋🌋
by David Jafaridze on 2019/11/02 22:58
Best
Google my business
by samandsons on 2019/11/02 21:27
It’s just an amazing app!
App freezes on launch
by PunkRocket on 2019/11/02 13:59
I’ll fix my review when they fix the app.
Please fix
by Grooming4less on 2019/11/02 11:59
Google please fix the app. It’s not working in my iPhone 11 pro
Look out - they suspend you quickly
by buc20 on 2019/11/02 07:31
Editing features are great. Except once you edit and are never told before hitting save that there could be a problem, the service suspends your entire, legally registered at both state and federal levels business. Is it the address? Description? My name? Don’t know. No way to edit info after this happens which is the dumbest thing of all of it. It’s says to correct it but you cannot. Google is becoming less and less of a rock star.
You need it...
by S P Double on 2019/11/02 04:19
Very responsive app that is constantly updated with new features. It quickly get the business seen on maps and in search results. Thanks Google!
My Roofing Company 4 Square Roofing loves Google My Business!
by 4 Square Roofing on 2019/11/02 02:46
At 4 Square Roofing, a roofing company based out of Gallatin, TN 37066 but servicing all of Greater Nashville’s Roofing needs... Google My Business is a staple in our marketing efforts helping us connect with customers needing Roofing Services! We love Google My Business! Highly Recommended!
Easy
by Fredkenn54 on 2019/11/02 00:38
Very easy to see what is going on and make changes to my listing. 👍
Messages notifications not coming through and related bugs
by chokeonyrvote on 2019/11/02 00:10
App is generally good and useful, but a big problem is that messages notifications are not being delivered. Also, when tapping the messages tab it leads to a blank screen when I know there are messages waiting for reply.
Freezing
by Thatguyrocks on 2019/11/01 20:40
The app keeps freezing
Excelente herramienta !
by Val_100 on 2019/11/01 19:13
A toda persona o empresa que desee tener un mayor alcance en sus ideas, en los productos que vendan o el servicio que preste My Business Google es la ideal
Great for Business
by Jhart34 on 2019/11/01 18:18
This app is a necessity if you own a business. You can make posts, add special hours, and give your business a better google presence.
I love this app!
by Redford g on 2019/11/01 04:01
Every since I started using Google Business App, it increased our traffic a great deal. And the ability for our customers to leave reviews, search for our location and look at our website and much more. I would recommend this app to anyone!
Owner of Comerika Auto Glass Ypsilanti LLC
by Comerika Glass on 2019/11/01 03:18
Google my business really really great.
Dont mess up you will be punished
by pacificscott on 2019/11/01 01:59
This app was great until... I started using this app immediately after launching my .com 4 months ago and the add photos and posts has gotten quite a few eyes on my business. So far so good. I have a service based business without a permanent location so I set my service area to help be found on maps. After 4 months my business hasn’t showed up at all, for me friends, family we all google searched and hadn’t came up once. I needed a po box for a business location for another company and decided to use that in google my business app since I purchased the po in a central location. Bad idea! I filled in the business address field in the app and clicked done. Everything all good. Not even five minutes later Google took it all down and said im suspended! No warning or incorrect text for address field just shut down completely!!! This app brought 400 people to see my listing and photos per month! Shut down! One potential client is worth between $500 and $5000 a year and ive been shut down for a week now. I took the address off immediately and went though the steps to reinstate or whatever they call it. Im being punished like a kid! No support. There support responses are automated and based on key words that is why im posting here. Im so upset I just want this to work!
App doesn’t work on iPhone
by bharrison731 on 2019/10/31 20:20
I haven’t been able to open and access this app for 3-4 weeks. I have been checking forums and it seems to be a common problem out there, but no one has a fix and there don’t seem to be any responses confirming that anyone is aware of the problem and working on it. I can access my business page online but the app just freezes and crashes when you try to open it. I have deleted it and reinstalled it countless number of times and it doesn’t change anything. We need someone to figure this problem out and get the app up and running again!
Helpful
by hellodzie on 2019/10/31 18:20
It’s easy to use
Falhas no IOS
by Tom Lopes87 on 2019/10/31 11:08
Infelizmente o APP não tem a mesma fluidez da versão para Android ... Demora pra carregar publicações e fica difícil usar ...
Great tool!
by Jblackie9 on 2019/10/30 23:30
This app is necessary for a business owner. You can easily market your business and it provides notifications when reviews are posted.
Waited One Month for Verification Post Card
by Jimbo40 on 2019/10/30 23:22
Never arrived. Support is poor they told me it could take up to 14 dayS. Not even sure why I had to reverify since I’ve been using it for four years. Absolutely poor support and still can update or even correct my hours. Will probably delete. 👎🏻
Not impressed
by StephD2019 on 2019/10/30 19:24
My business has been verified and in pending status for months. What is the delay?? I know several others having the same issue and it’s impossible to speak with an actual human being to get some help. And ironically, I’m being solicited via email for Google business ads. 🤦🏻‍♀️
Crashes
by 30DJG30 on 2019/10/30 17:23
The app freezes and crashes upon opening. I’ve researched & it’s occurring to many people.
EXCELLENT APP!
by nuglogirl on 2019/10/30 13:44
Love using this app to promote my business for free, be organically found, and can keep track of impressions and searches and so much more! LOVE IT!
Quality Service
by matteooo👨‍🚀 on 2019/10/30 12:57
Millville services ar provided by this application. Cool to data and know others can see pertinent info quickly about your company.
App freezes
by kaymac57 on 2019/10/30 12:11
I have not been able to use the app. It won’t stop freezing. I’ve updated the app, my phone, and I’ve deleted and reinstalled the app.
Not happy with Google:
by Cal soon on 2019/10/30 08:00
I'm not happy with Google, I was given a contract for both services I receive from Google. The first contact was for marketing purposes and the second contract is for redesigning our website, I'm being charged over $2400.00 for these services. But after I had got this service I received a phone call from the Google marketing department for a promo they were doing. This promo was about ”no contact, no money down, you could receive this listing for free for a 30-day trial. And here I'm paying all this money for the same services and with a binding contract for 2 years. On top of that, the so-called marketing we are paying for we have received no calls at all. The so-called 5-star process is a joke. I was told by one of the reps if I didn't get my customers and or fam members to give 5-star reviews myself I'm being lazy. What is this all for? I hate I have this contract.
App has been frozen for weeks
by Katt791 on 2019/10/30 07:58
This app has been frozen for weeks. I’ve deleted and re-downloaded a bunch of times along with a few other . Remains frozen and useless.
Must have
by AaHa Aaron on 2019/10/30 06:15
Coming from the corporate world where so much info was given to me to the point of overload. So when I started my business I was dying for some stats and info and this APP DID IT. Really puts it all in perspective and is a must have for a small business owner!!!
Constantly crashes
by BrinkStat34 on 2019/10/29 21:43
App doesn’t work for me, as soon as I open it, it stops loading and crashes. I have deleted the app and re-downloaded, yet it still has the same issue across all of my apple devices.
App freezes
by Nreyrey874 on 2019/10/29 15:42
Won’t even let me do anything, freezes as soon as it opens.
Trash
by EveryNameIsTakenEvenThis1 on 2019/10/29 04:38
This app is complete trash. As soon as it opens, it freezes for 30 seconds then crashes. Every single time. Deleted and reinstalled, still does the same thing
K. Stokes
by Kenny d stokes on 2019/10/29 02:49
Great for a small business to track customers the way they feel about your services or products.
Why is taking so long for review?
by Angelpb79 on 2019/10/29 01:01
This app is useless
Can’t believe I’m actually writing this
by Handsome Grandson on 2019/10/28 16:17
I wish my usually do this but if another review saying it freezes on the screen and says to review recent edits makes you all understand that something’s genuinely wrong then I’ll write it. I love google and the my business app but I don’t love having to keep rewriting responses to reviews or not be able to use the app at all?! I reinstalled it and that’s when I discovered in the comments everyone is going through the same problem. Wth, it’s been like 2 weeks at least I’ve been dealing with this.
Would be great if they actually had a help option
by CMACD749 on 2019/10/28 14:49
My business listing was suspended when we moved across the country, and when I try to resolve the issue I’m simply sent the same repetitive email stating they’ve manually reinstated it (they haven’t) and I need to verify the new location (which I can’t access while it’s suspended). I’m in a black hole loop of sorts and it’s really frustrating!
Was working, now it’s not
by spotty287 on 2019/10/28 04:39
It’s very useful and works great, however, recently it has frozen on the home screen. The spinning wheel turns and then gets frozen. Please look into this. I’m using an iPhone X. Thank you.
Frozen screen
by Jesseekkka on 2019/10/27 22:25
As soon as I open the app it loads and freezes while on loading mode I can’t check my messages or reply to prospect customers . I’m loosing money I trusted google!!!!!
Google review needs help
by Fix Fonez Fast on 2019/10/27 17:02
Google really should do something about fake reviews. We get reviews from customers that have never been in our locations but are allowed to post negative reviews non stop. Flagging them doesn’t help and we don’t have the time to waste calling google to remove negative reviews. We rather spend that time helping real customers that come into our locations. Google, fix your broken review system. It’s well established that it’s flawed.
iPhone app
by Jon K.T on 2019/10/27 10:49
After the recent update, this app no longer works on iPhone
Amazing app for business!
by Tjcray81 on 2019/10/27 06:09
Love using this app to keep our business updated. It’s super easy to use.
App crashing at startup
by stretch333 on 2019/10/26 13:06
This app has been great but now I can’t get to my business page to make edits with the app and there isn’t a way to do it from the web that I have found. I would normally give this 5 stars but I can’t with this critical issue!!
Vary good but
by chase cleaning on 2019/10/26 13:05
It is vary good but it took 3weeks to get my Business on google but it said it would take only 3 days
App Doesn’t Work
by Natethegreat77 on 2019/10/26 12:23
I’ve been an iPhone user for years so I am familiar with apps and when they don’t work sometimes having to uninstall then reinstall which I’ve done with his app.... No matter what I do it’s stuck on the opening screen that asks me to “review a current change” but the screen locks up and I can’t make any changes at all..
Buggy
by Ehhhh12 on 2019/10/25 21:30
Even though I’ve already input my business information multiple times. Every time I open the app. It makes me create a new business again. It’s never ever worked properly. And just makes me not to ever want to use the app. Because I have to input all the information every time. I just don’t have time for that. With multiple locations it takes up to 15-20 minutes.
App
by Edir Júnior on 2019/10/25 15:03
my app is never working so i deleted it
Excellent App
by Kt@av on 2019/10/25 07:39
Excellent app w great features
The app is necessary! No butts about it!
by MichaelSublime on 2018/07/25 21:44
Yes the app itself is awesome if you’re a small or even large business owner with an online presence through Google My Business. You are able to do everything you can from the desktop while being on the go, you can upload pictures or change biz info and make posts which are very useful along with getting notifications if a customer leaves a review etc it’s all right there at your fingertips. If you’re looking to get verified and have problems with that it has nothing to do with this app itself as I have seen others give a negative rating because of this when it play absolutely no role in the process whatsoever. Some things I would like to see in the future are the ability to message customers with some type of instant messaging straight from our GMB listings and this app as most customers would rather contact through text or messaging. That would be sick!
The App is great, but....
by RBamberg on 2018/01/17 15:08
The app is great, but getting verified on Google My Business for my branch office in Tampa, FL was a huge waste of time, causing my branch to lose exposure and revenues. After not receiving the post card in the mail that Google sends to verify your location, I requested a second card. After weeks, we never received. I was then told my next option was to supply interior and exterior photos of the office. So I did exactly that, supplying approximately 10 photos, yet was denied again. I was then told I had to do a video conference with Google. After installing Google Hangouts, I provided the time frame my business was open for the video conference. I specifically provided the time frame, including the time zone, yet the Google rep called when we were closed. This happened (3) times before they finally called during the provided 8 hr. time frame we were open. This process took several months which we lost possible revenues from lost exposure. Very disappointed in the amount of time and the hoops we had to jump through to get our real office verified, yet I have similar competitors who have fake listings, pretending to have real offices by using private mailboxes to disguise and mislead the general public into thinking they are real offices. For this, you get one star. I hope nobody else has to go through this experience because it was a huge slap in the face and waste of time!
I agree google has wrong focus
by ShirleyLaneFarm on 2019/06/13 07:01
Google spends too much time trying to make people happy, instead of publishing facts. My business is a 140 yr farm. We don’t have to advertise, but we have to be on the internet just because some business use it to verify you now. But it seems Google Business can’t follow their own terms. A seasonal business has to post signage. We aren’t seasonal (in fact we don’t get any days off). Yet they required us to post a store front photo. I told them it’s a farm. I sent them a photo of the office bldg. they didn’t like it. The issue wasn’t my store front. It’s that google miscalculated our road, and we are 600 ft from the current MAPS inaccurate road. EARTH has it correctly. I printed this out (to correct for everyone’s benefit) and now my business has been SUSPENDED. I’m not whining. I’m providing feedback that google business only works for in the box retail store fronts. Not any business, even though I’m a rural area, we NEED business exposure. Doesn’t matter I’m accredited by BBB, the state SOS, area chamber of commerce..who know me and that we are a physical business. So I will buy a sign, put it on my building JUST FOR GOOGLE. The bldg is 600 feet from entrance. Extremely common on farms. No one will see the sign. Except a google (not even street view can). Apparently they are “right” even though it cheaply shows no street view!
Disappointed
by Haha901 on 2018/08/28 02:35
Out of all of the apps by google, this is by far the worst. I motivate my clients, customers to leave reviews which is supporting the google reviews/ google business app. Right? Why not support me as a business owner? I have tried to correct two very simple mistakes related to my business and I finally gave up when I couldn’t get anyone on the phone and I received nonsense for email replies! Two very simple things-1-correcting my business LOCATION on the map so that my customers are not turned around on another side of the shopping center. 2- MY BUSINESS IS A “duplicate listing” and I don’t know if I have lost reviews because of this. If I only operate on word of mouth and my reviews are all on google, I would love to fix this issue. But it took so long that I stopped wasting my precious time!! I’m so dissatisfied and disappointed. Also, to send me a post card or an email with offers from google to list my business is never going to happen! If you can’t fix this, why would I want to support a marketing portion of your business? It is sad that it’s all about the marketing but I rather have you fix the free listings before you ask me for money. Oh and or have the marketing team have access to help business owners before trying to collect money from them.
Great app with few fixtures needed
by jennifercmansour on 2018/12/11 18:23
It’s great all in all, but the following is necessary: 1. The app from the home page always gives me the notification icon, but there isn’t anything inside the app that I need to check 2. Owners need to have some control over photos. For example, if we would like to delete our own photos which we’ve uploaded 3. Google tends to choose our cover photo based on most photo views even though Google asks us to choose a cover photo. The photo that has overridden what I chose totally gives a different impression of what our restaurant really is like (it was a private event) and I don’t like that. It isn’t what leads should see so Google is actually hurting us rather than helping in this regard. 4. I’d love for reviewers to be notified of when we reply to a review, and for them to have the ability to reply again. Some feedback needs further discussion. Currently, I have to ask reviewers to write us back by email to continue the discussion - which is time consuming. I understand that Google Reviews were not meant to play the same role Yelp reviews do, but in this generation it needs to play that role too.
Let us delete reviews.
by Frustrated law girl on 2019/01/16 18:25
The app is pretty good. I can post without logging in. I can check stats though they aren’t up to the minute. But, I vehemently object to not being able to delete reviews (even suspiciously good ones). Some people are just mean with no valid reason except a desire to tank my small business which can’t compete well with my “perfect” competitors as it is. Nobody is perfect - especially in my profession but I should be able to block and delete what I know isn’t a valid review - i.e., one star and no comment just because I refused to work for free for someone being nasty to me and because I can’t work for free. I had to do a reply people may never read then solicit reviews from clients I know are satisfied but whose reviews may be discounted because of the timing making them look fake. I once had a client down rate me on Facebook after he couldn’t or wouldn’t pay me but I was able to delete it and block him. Business is hard enough with mean people and others looking for freebies at my expense.
5 years and the Google army business app is a must for any business
by 1950WG on 2019/07/02 12:47
We have been in business for 5 years and the insights provided by google has taught me a lot. This app is a must for any small business or start up. You can quickly make updates to the information your potential or existing customers need to make informed decisions. The ability to post “on the go” is a life saver. We all know how easy it is for a malicious person to wreak havoc on your small business but you can respond and set the record straight. I do agree, there should be some form or review process that the owner can appeal to. All in all, you get the good with the bad but the app itself is a must have. Don’t hesitate when opening your business claim your business immediately and make sure the you control what is being displayed about your business.
BEWARE BUSINESS OWNERS-Google won’t remove inappropriate “customer” photos!
by Mr. & Mrs. Orr Bailbonds on 2018/02/18 21:47
I have contacted Google numerous times trying to get “customer” photos removed from my business page! I have reported the pictures and flagged them nearly 50 times over the last year! These pictures do not reflect my business and are extremely embarrassing to be listed on my business page. I run a Bailbonds company and pictures of someone’s trashy disgusting living room, a bedroom that is red and sexual in theme and someone’s toolbox in their garage DO NOT relate to my business at all! It just blows my mind that google has yet to remove these images after I have made numerous attempts online and over the phone to have them removed over the past year! As a verified business owner of my google listing I should have 1000% ability to delete ANY picture within seconds from my business listing but that is not an option! The only option is to “flag” these pictures and wait for someone at google to remove them! Google has failed my business! Google should be ashamed that they treat business owners like this! GOOGLE- Remove these pictures and I will consider giving a better rating and removing this review!
Not fair to small businesses !
by The Real Meta on 2019/01/12 22:46
My business is useless if your not putting at least a couple hundred budget to Ad words which even if your doing that doesn’t help when bigger (not better) business can easily afford a lot more and can find ways to manipulate SEO. Which I guess is the America way so whatever. I have a small business and work from home do displaying my address wasn’t in my best interest well you won’t ever show on front page of google if you don’t show an address. Reluctantly I made an edit to show my address, which in turn crippled my page and made me have to verify my address again. Being a small business means google has to send a post card to my house, even though they send me google flyers to my address and I have never changed it on file. I was told not being verified wouldn’t effect Me showing up but it’s not true so all the money I spent on google ads is down the drain and my page is even showing up at all. On top of that I may go up to 14 days with a crippled account? This is soooo stupid and redundant, calling into google support is of no help you get useless “generic” call center reps and it just a cluster F.
Great App, However.......
by Envious187$$ on 2019/09/17 04:51
Love the app, but in the technological era we live in, and as a small business owner, there should be a way for Google to filter out and delete negative reviews from people who have never stepped foot in our business, or interacted with anyone in the business. It’s sad that I read reviews about other local businesses and the review flat out states, “I’ve never been to this place, but as a local guide Google keeps asking me to leave a review”. That’s not what a rating system is for, nor does it help a business improve. If a customer says they had a 1 Star experience, but leaves no explanation why, and the business responds to the review apologizing and asking them to elaborate with what, when, where, why they gave a 1 star review so we can fix the issue, and they don’t respond, that review should be flagged and bagged.
So glad my listing finally showed up!
by wtfniknik on 2019/06/12 02:47
This app is an essential for new business success. Customers can only find you if you have a google my business listing. Sure, Yelp tried to compete but there is no comparison. Go google or go home. I just wish they had my listing for my first 9 months in Petaluma. I don’t know why, because I confirmed it twice and was receiving analytics, but my listing wasn’t showing up in anyone’s searches. That hurt my business tremendously - 95% of people looking find me using general search terms! Even if they searched for Thriftique directly, they couldn’t find me! I may go out of business as a result - be been invisible for too long... fingers crossed tho. They can find me now, just hope they’re still looking!
The App is great tool, but Reviews continue to be a challenge!
by 1234pl on 2018/10/27 14:46
The App has been a great tool in keeping abreast of the traffic and mostly the reviews! I continue to be frustrated that to leave a google review, one must have a gmail account! Many folks do not have gmail, so the people that want to leave a review, who will go through the trouble of opening a gmail account are usually those very invested in being angry, typically over our company having to stand by our policies and say ‘no”, usually to a request for financial accommodation. Every biz must stick to their policies, in order to survive! It never seems to fail that it is when we must say ‘no’ that a negative google review follows, not mentioning of course that an accommodation to our financial fees had to be declined! I just think if the reviews are meant to be an honest depiction of a business, you must give open access for all to leave a review! Like Facebook or the other on line review boards!
Google Sub-Contractor
by ebwizard on 2019/01/03 01:17
This was verified by a representative at Google My Business. If we do not post on our google business listing they have contracted companies to call you and verify that the business is active or still in business. I have received 17 calls in 4 days from these contractors who are not trying to get my business tax id number, ssn or my credit card number. They are simply calling because I have not made a post on my google business listing in over a week. And the numbers come from spoofed numbers that make you think your getting a call from a customer. I run a plumbing service company so if I do not answer the phone I may be loosing a possible customer. I called Google My business and they verified that indeed they have contracted this out but would not let me speak to a supervisor to raise awareness about this issue. This is bad business practice on Googles part.
Better than Yelp.. by way far!
by HATEyelp-- on 2018/12/12 05:26
As a business owner, I like everyone I know who also owns a business, absolutely loathes Yelp. I find reviews on google to be more accurate coming from a more mature crowd. The busybody millennials don't seem to flourish here with their idiotic, critical, snowflake comments as much. There's no reward or party for them. No status for being a self proclaimed food critic. The app is easy to use and they don't hide your positive reviews like the fore-mentioned does. Google also stacks reviews in order, who cares about how a business was performing a decade ago. Relevant reviews, easy to use app. Now if only google would get out of the deep left and tend to their own business.
Good but FAKE reviews are maddening
by ShannaLOVESpibbles on 2019/09/05 17:07
When you have OBVIOUS fake reviews by just reading what they wrote - a delete should be available or at least stop their 1-2 stars from affecting the overall score. A “lawn guy” we never used gave us 2 stars and claimed we are nice but he’s never actually used our services IN THE DANG REVIEW! Why can’t this be flagged?!? Another, also never used our services, has left 100 reviews all over the east coast a few made for a restaurant dinner “experience” in NY, PHILLY & MARYLAND all in a 2 day period in which each review the restaurant owner CLEARLY can tell they were never there just by details about the establishment left in the review where the restaurant does not do that. (Complained about empty Ketchup bottles on tables - they don’t have bottles on tables etc) THERE MUST BE A WAY TO STOP THESE!?
Helpful but not sure how relevant for small vs giants
by Sooxi54327 on 2019/08/17 10:15
Some of the info is interesting and beneficial but like other small businesses mentioned, there is no way to compete when I’m a licensed, insured, trained professional but a giant app throws billions in marketing and ads to buy the first line on Google and lie with blanket statements about being “the best in [your city]”. Mind you they haven’t met these people who stormed the business days ago. I also agree about control over pictures and reviews. Or at the very least prioritize getting disputed reviews off immediately until handled! I gave up on customer service awhile ago. I also assume since my site is verified that these yahoos calling from who knows where, are spam and they are all blocked. I have learned a lot though.
Liked the previous version better.
by Danithestylist on 2018/11/16 17:07
Since the update, I have notification banners on the app that never go away, even after I’ve opened the app and checked all notifications. I liked the older format better too. Just thought it was easier to navigate, but this one is ok, still does the trick. Separate note: I downloaded this app to monitor reviews and easily respond. Google does not do anything to protect and support small businesses from fake reviews. We are under attack by one person creating fake accounts, I have reported all of them, emailed google and called any number I could find, there is no way to talk to a human directly that I have found and I have been completely ignored by them. It’s very frustrating and this person is not going away. Google- please help!!!
Very Helpful App
by David613 on 2018/02/08 15:11
The Google My Business app has been very helpful in getting my business visible to the general public. Posting is easy, ads are easy to set up, and the insights are great. You get real time results on how your business is being received by the market and how your services are being sought after. I recommend this app for any start up or small business entrepreneur who is tired of spending the time and money on a third party google service provider promising to get you ranked high on google. Take the time to do it organically, the results are more consistent, less expensive, and your business will stick around longer because you value each customer more when you’ve taken the time to reach them yourself.
MY BUSINESS AND REVIEWS JUST VANISHED TODAY!!!
by Gris Gris on 2019/01/18 22:10
I’ve been using Google My Business for about two years now and it has worked perfectly. Our digital Marketing person purchases Google Ads for us as well. This morning I logged in to our account to read a review someone left us earlier, and it said, “You have no Google reviews” when we in fact have worked VERY VERY HARD to please our customers and slowly building up Google reviews to catch up with our competition. This morning we also heard from a regular customer looking to return that WE ARE NO LONGER POSTED ON GOOGLE SEARCH, but our competitors are still on there. What happened? Did someone tamper with our account? I’ve placed calls to our Digital Marketing Manager, Owner and no one has submitted any changes, as they are not involved really. WE WANT OUR GOOGLE LISTING BACK UP PLEASE!!! Did someone report us as being closed or something? Our business depended on this and we DO pay for AdWords!
Hard to get inappropriate reviews and photos removed
by Sucram Det on 2019/10/02 09:48
Despite using the system provided by Google, they have refused to remove a one star review with no comment posted by a former employee on the day she was no longer employed. The “form” letter response refers to “reviews”. No matter how many times I respond that it’s ONE REVIEW posted by former employe-a one star with no comment-my request goes nowhere. The same goes for photos posted that do not show our place of business or our work. Using the system provided by Google gets zero results. Google has so many good features, so it’s hard to understand the lack of sensitivity in these two areas. We get lots of calls from Google, but it’s always about increased financial participation. When these issues are adequately addressed we will think about it.
Won’t stop here
by KirJackson on 2019/02/28 03:14
Received bad reviews by people not even at my establishment because their friend was upset. They should have to prove that they checked in and were at a place before they leave such nonsense. Keyboard warriors should be stopped. It’s not fair to a business when nothing has been brought to our attention and they are allowed to post whatever they want to making the place look bad or the vindictive behavior of fired staffed Google Can put good hearted people in severe depression. It is not fair that a business can let other people judge a business and us not have the right to remove all reviews as Facebook does. I have many great reviews but I don’t want any on my page. I reached out to google in emails. One reviewer is me you. And they say this is a legal account. So this person could have two accounts going and leave two bad reviews. I feel this needs to stop and bullies should not have these rights.
If I could give 0 stars I would
by JcLrd on 2019/06/14 22:45
Created a My Business account with Google after being suckered into advertising with the Ad feature my account was suddenly and without notice suspended. This means googling my business name will get no results. The worlds larges search engine kicked me off with no warning and with me making no change to my account only, I believe, because I stopped paying to advertising on google. I called customer support and was told they cannot help and I have to appeal the decision (as if this is some type of criminal case). Of course customer service is unable to connect me to anyone who actually, what I guess the term would be adjudicates, the appeal. Searching the web (using a non-google search engine) I come to find out an appeal can take up to a month. I am a solo practitioner trying to make my small business work and, in my opinion, Google is trying to starve me of business.
GMB is great for reviews and insights
by Digital Dynasty on 2019/05/11 17:50
Excellent and convenient and quick for responding to reviews and checking on insights. The only thing I wish you can do is choose which photo gets chosen for the google knowledge graph which is the front page business listing with directions, site, photos etc. Controlling that would make Google even less similar to yelp, which I can probably speak for a lot of people is a good idea for Google anyway. Everybody hates the fact that you can’t choose which photos show up front on Yelp, yet everyone loves google no matter what. Let’s make people love google even more and make that photo selection option available to everyone! Or at least agency owners that care about their clients image!
Google needs a better review dispute mechanism
by small retailer on 2019/07/23 15:09
I love the app and being able to interact with customers about their experience at our small business. But, occasionally, we get reviews from problem customers who completely fabricate a negative review. Generally, these people come into our business looking for free stuff, threaten negative reviews, and berate our (female) staff when no freebies are forthcoming. They inevitably storm out and post something negative/false, which drops our “star rating”. ...Reviews can be flagged for hate speech, conflict of interest, etc., but not for being defamatory/extortionist... We’ve considered taking legal action for defamation against people like this, but it seems absurd that the only real recourse for a fabricated Google review (which significantly harms our small business) is incurring legal fees and threatening reviewers with a lawsuit for libel. Google, please incorporate a dispute mechanism that small business owners can feel confident using. Right now we either have to completely cave to people who wield reviews like a club or suffer the rating consequences of standing our ground and not allowing ourselves to be extorted.
Jeff Weeks Owner Calacinos Pizzeria and Sports Bar Beckley
by jweeks0121 on 2019/02/16 16:15
I love the app and the ability it gives me to respond to reviews. Google my business needs to have a better way to remove fake and false bad reviews. In my sports bar we often have to cut a person off that may be getting intoxicated or causing a problem. This almost always results in a bad review even though we are doing the right thing and what is required by law. I would also like a better way of posting hours especially closing. We last call often based on how busy we are and it would be nice to reflect that instead of being required to put a closing time.
Don't bother trying to update your description
by Ljcchambers on 2019/03/27 14:51
We own a small rustic hot spring resort with different hours for different parts of the business. Our gas station is 24 hour pay at the pump, the cafe has limited hours depending on the season, the motel and pool is open 24 hours to registered guests. I just spent some time writing a description (it allows 750 words) only to have it spit back at me that my business type (lodging) doesn't allow edits to the description. Ok...why show me the edit field then? It also has a blog post type area that my business is not allowed to use, but no explanation of why I can't. There is no place to update my business category. A few relatively simple UI updates could change the perception that Google doesn't care about small businesses.
Basic Platform But Good Idea
by MaryLizAlva on 2017/12/29 17:35
I haven't been using this app for that long but it is a basic layout which is easy to use. I wish it came with the actual home page that includes all the pages you follow. In regards to google "customer reviews" I really wish google would erase all FAKE Reviews. I wish they would have a verification process because competitors have become very vicious against there community and want to get ahead by hiring fake accounts to leave bad reviews. It's not fair and not right for google to allow this behavior. Google has removed a couple bad reviews for us but we need a stricter platform PLEASE & Thank You. God Bless!
Very helpful for new small business owners
by mrslady.j on 2019/05/05 16:00
This app has been a huge help. Gives clear instructions on how to set everything up has multiple options depending on what type of business you have and what type of audience your looking for. Although I been having a lot of issues with g suite trying to make sure mine and the customers information is secure. Still trying to get everything merged or transferred to google. Somehow my business email got deleted and my phone has been glitching since I started the transfer. I believe during that transition my phone got hacked. But other than that I love this app. It’s keep you updated but I do not like random pictures being posted
Can’t get business listing menu removed
by Shore am disappointed on 2019/11/09 20:16
Our business listing includes a menu posted by single platform. As of a year ago we stopped operating a full service restaurant here at our winery. Google does not provide a utility to remove the menu which shows up in our mobile listing. We have asked google to remove the menu link every month for the past year. Nothing we have been able to find in support forums or googles links to help have resolved the problem. It was suggested THIS app would enable us to control our mobile listing but it is useless. We can see the menu but we cannot remove it. In the meantime every week we have customers who drive 30-40 miles for a menu that doesn’t exist. They are angry, and we are helpless to resolve their inconvenience. So far it has been apparent that Google could cares less if we ever get this resolved.
nice app but no seo tracking
by pepietsu on 2018/01/05 22:35
This app is great in helping you manage your business online presence. What will be helpful if this app could help with search engine optimization strategies. when i created a google my business page and verified my business, i thought that my business will be visible in local search and on the map, but that wasn’t the case. Google is not clear on how you can make your business rank higher in local search and this app does not help you achieve or measure your local search standing in any way. If this app offered an tracking mechanism for local search that would be great!
Not “My Business”
by DLilga on 2019/08/13 22:11
I’ve gotten fake reviews, as have many other reviewers, and have not been able to talk Google CS into removing them. If this was really My Business website, I’d be able to eliminate the fake reviews by simply telling Google CS they are fake, and expecting them to believe me! Google also does not allow “My Business” webpage to be deleted, so they force this bad info to be published to my potential customers. As it is, Google is contributing to libeling my business, and I’d be glad to join any class action suit against them. As a last resort, to avoid customers finding these reviews, I had to edit all other fields on “My Business” web site to disassociate it from my actual business. This is not the preferred answer to the problem, but at least I can rely on Yelp to provide a similar service, and Yelp is much more reasonable about handling reviews.
Simple
by Sado1250 on 2019/10/08 00:16
Running a business does not leave much time for worrying about creating websites..this is simple, quick, and easy to use. Yes you will get bad reviews from malicious people from time to time, and no you can’t delete them, thank goodness. If you could we’d all have 5’s, right. As a society, knowing that all business thrive on reviews, must be smart enough to weed through the nonsense reviews, and the real ones. If you do quality work, your reviews will show it, even with the bad ones. Love this ap...my business would not survive without it. Thanks google for keeping it free for us..
Manager
by Clay-Toe on 2019/10/16 20:46
My business page has been down for a week for a so called quality violation. Then I have gotten reinstated and still nothing, I am a tire shop and I added locksmith as an option and it got suspended. I have called daily to get s fix and nothing. I keep bring told to wait another 24-48 hours each to for help. The employees are very rude and not helpful and they have hung up on me and also raised their voice and threatened me. Ram and Ashkay. I ask to speak to their manager and I’m told there is no one to speak to other than them. Terrible service and company. Still no help after 1 week and being told they have a technical issue. No end in sight, worse experience ever. Too bad there is not another company to rival google as I would switch and so would everyone else. They don’t care about anyone period and you are helpless in this process.
Notifications Needs Improvement
by CourtneyPay on 2019/01/31 16:18
I’m glad I now have the ability to give our members/customers the chance to message us questions in real time. However, the notification system of this app is truly flawed. I cannot tell which business location the questions or reviews are coming from. If I have multiple questions or reviews come in at a time, I can only click on one question, and the other question is lost and I have to go through all 30 of my business locations to see where it came from. This takes us longer to respond to our customers. There needs to be an easily accessible notification system in place, so I can go from one business location to another without issue to answer to multiple questions or reviews.
Let us delete reviews!
by Aidans awwsome on 2019/08/22 15:06
Let us delete reviews! It’s so necessary! An ex-employee who stole thousands from my business was allowed to post over 500 reviews on my page, over and over and over again! Hundreds of calls and emails to google, hours of time wasted to get the reviews removed. The whole flagging process does not work and is insane to continue to implement. Since google never lets you remove the pages - EVER - the least google can do to its business customers who are promoting their google search engine - to remove false or defamatory or simply dishonest reviews done for a number of reasons. To think that is unfair to customers looking I say is wrong - reviews are as only as good as they are accurate.
CAUTION
by Trizzle-b-rad on 2019/08/16 21:12
CAUTION: make one change to your address, business description, or say something they don’t approve of and you’ll get your access shut off. This needs to be fixed. ASAP! Imagine relying on customers to find your business on google and they can’t for weeks because GMB decided to turn off your access and make it so customers can’t find you until they resolve the concern. The customer service number they have doesn’t work. There needs to be an online way to verify business ownership instead of sending a post card that doesn’t arrive for over a week some times. App needs a lot of work, customer service needs to be present, and ownership verification needs to be digital instead of relying on the USPS to get the job done... very disappointed. Please let me know how to contact you guys so we can get this worked out.
Beware
by sknaht on 2019/09/02 22:17
I have had a business listed on Google for a year and the information is wrong. I have corrected it myself 50 times and it still reverts back to the old information. I have called and spoken to a representative from Google to correct it over 10 times. They see the problem but cannot fix. I get the same answer every time after a 30 minute + conversation. Their engineers have to call me back and I have yet to get a call back. It is beyond frustrating as I know many new customers are going to google my business and turn away because it’s not what they’re looking for as the information is wrong. I have even asked to be taken off google, and the only way that can happen is if I list my business as closed. Take note when you’re looking at businesses, it might be incorrect business.
Great business exposure opportunity
by Bethw67 on 2019/08/24 18:50
Google my business is a great tool for businesses and consumers because it provides opportunities for learning more about what companies are doing as well as what is important to a customer. That being said, when people rate or review companies, there is no way to control fake reviews. That’s a big downside to providing accurate information! My only complaint is this! It really can be detrimental when unverified “customers” are allowed to be so reckless. I hope that issue can be addressed in the future. Otherwise I love this tool and appreciate it!
Google business customer service or lack thereof
by NMSMDNV on 2018/08/22 21:40
Google is unresponsive to businesses who demonstrate that the negative reviews posted are false and have no process for business owners to send info proving the review is filled with lies. Dishonesty is not a reason to take a review down....as in the rest of life lying has become accepted as just differences in opinion. Business beware. So a competitor/customer can write a product you never sold to that customer was horrible as is your place of business and even if you can prove that customer’s review is completely fictional it will remain in place. So this is the truth and the whole truth. Google business is only in the business of taking your money without offering true service. Try engaging this technology company in an online chat about your account and all i will say is “good luck”.
Great application
by Herchel35 on 2019/09/23 23:54
Very useful application and is pretty user friendly. Great app for any size business really with features you can use for free or if you like there is other options available, this app will walk you through step by step weather your just creating a landing page for your small business, or if your looking at obtaining your own custom domain, which is ultimately my goal once I finish crossing and dotting on my end! I would highly recommend everyone who is looking for a similar product to go with this app!!! Thanks again Google
Features unnecessarily missing
by Rasamrit on 2019/08/06 21:54
I’ll come back and give this 5 stars once we have the ability to add a call button to posts like we can on desktop. Also, we should be able to change the category of photos we upload from the app instead of having to go to the desktop site to do that as well. There are a few other things that’d be nice to have on the app, like being able to edit a menu, but at least add those two things for now. I’d like to also suggest that Google Products, once not in Beta anymore, be added to the app in addition to the other features.
The total package!
by rouwzer on 2019/11/05 21:53
Google made a great decision with GMB. Searchers have always been the beginning step in a sales process. And until now, google was immediately handing that searcher off to outside sites, losing control of the experience their searcher had. Now they can control it all. From a mobile friendly website, to quick message chat.... from daily specials to hours of operation. Add in a full review platform and the best map directions and now google controls the searcher experience from A to Z. Great job! And you’re doing a great job with the experience, too!
We Love this App!
by MichellesShwab on 2018/10/18 08:54
Our Business Loves this App! All Of Our Customers Are finding Us through Google! We See How customers are finding us, How there Searching, the App lets you know if a customer is Coming to your business on Maps, & it lets you know if they just called your business & How Many People Called & What Times Your Most Busy! & So Much More! I Would have Definitely Paid for this App But I’m Happy Even Happier it’s FREE! I Would LOVE it if GOOGLE Would Bring Out the “Pings” for Small businesses! KEEP Up the GOOD Work GOOGLE! Thank You Google! Your #1 For Our Small Business 🙌👏💪👍👌❤️
Business Veryfication
by Nailspassion82 on 2019/11/08 14:49
It have been 3 month now since I tried to moved my business from one city to another. Every time I call a representative tell me I have to wait for someone contact me via email or phone call. Nobody called me or email me. When I asked the representative to speak with a manager or someone above her, she only repeat like a machine “ someone else is going to contact you” “ you have to wait 24 to 48 hours” Besides when I ask for the verification pin they never send me the postcard, the last o e they sent it was invalid. This is insane and exhausting for me . Every week I have to refund customer because they booked online thinking I am still in the other town. The reason I am writing this review is to see if some one get serious at this point and finally solve my issue.
Good app one small lil glitch but update fixed the issue
by allirokkisvans on 2019/06/11 11:20
Best app ever for the average regular 9-5 working person that has dreams of starting there own business I started with this app with my small business I was broke I had lost my job and it was this free app that got me to the business owner I am today it takes time nothing happens over night but I just had to right a review for the people who made this app to no it’s amazing only thing that I found I lil issue with was the app kept freezing up so I updated it this morning and problem solved
You need this if you’re a business
by Cybernettr on 2019/11/07 17:47
A good way to let Google know if you’re serious about your business. I get about 90% of my business from google as a small, independent businessman. I had a little trouble logging into the app at first as I had to find the right Google account, since I have several dating back to the days when web properties that are now a part of google were independent entities. When viewing your business and then clicking on links, such as competitors, it’s all done within the app, and I wish it had a standard back button like web browsers do.
Good but needs work
by Dangerousdave989 on 2019/11/03 14:14
This application is excellent and for the most part, operates as expected. However, it tends to have trouble preforming when not connected to wifi. This may also be due to a communication issue between the iOS mobile device or the Verizon network. Please make a note that for any significant changes or updates to be made, the best results are achieved by using a desktop web browser. Certain features are not available or easy to navigate and find. Many of these features seem only accessible through and by using specific links directly from Google when making suggestions.
No Control over Photos added by others or Irrelevant reviews to MY Business
by LittleBusinessLady on 2019/08/23 14:51
I agree with many others. The app functions well for the most part and I Appreciate having the ability to be on Google. HOWEVER, people trying to earn points with google and reviewing businesses WITHOUT even Speaking to them or Going there is WRONG. Google is so eager to get participation it actually harms the business Google is claiming to support. A man who has never spoken to anyone associated with or employed through my business and has never interacted with my business at all left a Less Than Review that IMPACTS my OVERALL STAR RATING. 😕 Also, people being able to add irrelevant/inaccurate photos to your business and not being able to delete them or even them delete them is RIDICULOUS. It is so frustrating how Google responds as well. I have called numerous times and Google does Not care if a Review is Fake or if people add irrelevant/inaccurate photos. It’s Really Sad! It Does impact us Small Business Owners. Come on Google, Stand Up for the Little Guys!!
simpleeFree
by simpleeRandomest on 2019/02/09 02:37
GYBO (get your business online) is a super program geared toward small businesses and new business owners/entrepreneurs or local service providers. And it’s mostly free. A simple free Website, listing in Google’s search and maps and support all available with no costs. The only money you spend is your choice on how much to spend using ads. But ads are optional. I ❤️ Google and all the opportunities and they provide to small businesses for little to no cost. Why not give it a try? It may just give your business a shiny new customer or two.
Rating Trends
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4.0
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 5
20,560
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245
 1
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Current Version (3.15.0)
4.0
21,319 total
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 4
2,371
 3
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197
 1
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