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Description
Enhance your airport experience with lounges and benefits from loungekey. What is it? This free app is a must-have travel companion for members of the loungekey™ programme, which provides admission to over 1000 lounges across airports worldwide. How do I get started? Once you have received confirmation that you are a member of the loungekey programme, simply register with your payment card details straight from the app and begin enjoying your time at the airport. You can also register for the programme by entering your details at the website provided by your bank or card issuer. After that, all you need to log into the app is the username and password you have created on the website. Why use it? Our app is simple to use and will let you browse useful information at all airports with a loungekey presence. You can search for participating lounges and add them to your favorites for quick & easy access. loungekey removes the stress by providing directions to lounges as well as additional details like the facilities on offer and opening times. Once you are logged in, you can even search and access lounges offline, avoiding any unwanted roaming charges.
المملكة العربية السعودية
by برنامج روعه وشكرا on 2021/03/26 13:06
تطبيق رروووعه وممتاز جدآ وسهل
Can’t find lounges
by ajy66 on 2021/03/13 20:03
Something is wrong and can’t find any lounge any where
No abre
by mamalobecerro on 2021/03/12 23:37
No abre la app
add loungekey pass to apple wallet
by ayman_ibra on 2020/11/04 14:48
if you add the loungekey pass to apple wallet i would change that 4 starts to 5 :)
Péssimo !!
by Romodesto on 2020/10/15 02:09
Todas as vezes que tento logar aparece a mensagem, que ocorreu algum problema com o aplicativo
I am canceling my Santander card
by Mike 1865 on 2020/07/17 16:06
Now that the card is linked to lounge key I only have 10 visits per year. Priority pass is better. I will move to American Express or to Diners Club. So happy to be rid of Banco Santander
Garantiden boşuna almışız
by Garanti Bankası Maduru on 2020/05/28 16:16
Türkiyede bir işe yaramıyor. Yurt dışında ise genelde süre kısıtlaması var ve ekstra para ödemek gerekiyor. Yani Garanti ne yapabiliyorsa yapsın ve tekrar Prime Class ile anlaşsın. Sevgili Garanti, milyar tl kar açıklıyorsun, sonra bu garip sistemi lounge hizmeti diye shop&fly kartını sokuşturmak için kullanıyorsun. Ayıp, utan
App won’t open
by benajfox on 2020/03/09 13:58
Been trying to open the app in the past week and just can’t. Having to use the web version at CDG in Paris and LHW in London
Didn’t work
by zakburms on 2020/02/27 11:21
After entering all the info - it just wouldn’t accept the user name and password.
Can’t add card to apple wallet
by hatsvali on 2020/02/12 11:31
When I try to add card on apple wallet app gives me an error - “Failed to retrieve pass data from server” - Device: iPhone X - iOS version: 13.3.1 - LoungeKey App version: 4.11
QR Code?
by Manh Linh To on 2019/09/14 11:06
The receptionist requested QR Code for accessing the Lounge, created so much trouble for me. I also wonder why Lounge Key does not provide QR Code as Priority Pass, which is very convenient for passenger.
Verify Now
by Jasyus on 2019/08/23 07:03
It’s not verified after many attempts. Kindly rectify
Can’t tell if my card will be charged or free
by Santosali on 2019/08/05 19:18
I installed this app to be able to tell if my card has free access or not to the lounges. It is not addressing that to me?
You should display member entitlements in the app
by CryptoAK on 2019/08/01 18:07
That is all. :)
App asking for update
by ksa19791 on 2019/07/17 08:15
I have the latest version installed. But cannot use the app because it is asking to update to latest version
Wallet
by PanchoStratta on 2019/07/11 00:23
Cant send to Apple wallet
Unknown Error
by frequentflyer2698 on 2019/06/16 22:32
Will not let you signup. Gives you an unknown error. Super helpful in determining what you are doing wrong.
App crashes
by TimeLessIdeas on 2019/05/23 14:42
App crashes
Setting up
by dlove1301 on 2019/05/19 07:37
Tried to setting up an account but keeps giving unknown error.
Mr.
by Sherifmagar on 2019/04/27 11:17
Thank you wonderful app.
Can’t sign up
by Narmoush on 2019/04/23 08:40
Am trying to sign up through the application, but there is unknown error Kindly advise Thanks
Digital card option no longer showing
by i0M4R on 2019/04/22 02:01
The digital card tab doesn’t show anymore. I tried to contact customer support and they miss-understood my request and have reset my password.
Refusal of admission
by Bader BMM on 2019/04/10 08:17
Istanbul Airport refused to let me enter the lounge. They told me that the Visa card is not valid there
Lounge is not accessible
by Ejikemeuwa on 2019/03/01 08:25
There is no lounge available with in. It is far away from Lufthansa area Maximus Ehileme
Very misleading
by 340fly on 2019/02/19 10:49
I am a Platinum MasterCard holder and was advised to get this app to avail free lounge access during my travels. Turns out, the free lounge access is not free at all. It is very much chargeable. Out of pocket and disappointed. Don’t get suckered like I was. Trust me, you don’t need an app to know where an expensive lounge is at an airport.
Very Nice
by ALZaim 777 on 2019/02/07 11:19
You can save time and very easy.
Accompanying children
by M Narayanan on 2019/01/24 04:42
My wife and I both have lounge key access cards. But when we travel with children we are not able to access the lounges because the lounges themselves are not clear whether they can admit children or not
Comments
by AWB64 on 2019/01/12 15:48
No map location for the lounge
Awesome
by Al Barwani on 2018/12/07 19:30
Super handy app, makes life easier, straight forward, and well organized. Thank you!
Access issue!
by m.ryan77 on 2018/11/17 09:39
Hard to access with weird behavior I had to download the application again to get an access although I was able to login from the website!
Sultan alajmi
by Sultan m alajmi on 2018/10/26 10:04
تطبيق ممتاز ورائع المعلومات التي يعطيك خاصة في ما يتعلق بالقاعات التي بأمكانك تستخدمها في المطارات حول العالم
Can not log in
by mandhary on 2018/10/02 16:19
Try to log in after the update but fail to log in.. message says your internet connection is not private,,,
Mr
by nkboman on 2018/08/31 06:06
Entitlement screen doesn’t appear!
Very bad
by Mr.ƒ on 2018/08/30 11:58
Why this app is still garbage? Even with every update?
Crashes on iOS 9.3.2
by Asadani on 2018/01/23 16:06
The devs reached out and fixed the app. Impressed thankyou
Improvments needed
by Raspadoshi on 2017/11/03 18:50
The main thing that that is needed for this app is the ability to have multiple accounts for login. Some people have multiple cards. Some with better benefits. A better UI experience is also required. The app is a bit dull. Needs to attract more people to it. Find that missing something to attract more users.
Terrible update
by Willie The Great on 2017/09/10 16:34
Now app requires credit card info
The feature promised don't appear
by Elesh Ramani on 2017/09/10 08:57
The app upgrade mentions about being able to see history of visits and also digital card access but no options are there inside the app to access
Wallet support not working
by Taimur Asad on 2017/09/07 21:39
Can't seem to find a way to create digital card and add it to Wallet app even though app description says it supports Apple Wallet.
Doesn't work
by Flor98712 on 2017/07/07 07:51
It says "we are unable to connect web services "
It is not working
by Gus de Magalhaes on 2017/07/04 22:06
I can log in through their website but not through the app. It says that "we are unable to connect to the web services".
5,5" display support
by mdh3ll on 2017/01/07 13:53
Please add support for the iPhone 5,5" inch display!
Не открывается
by Olesi_a_chern on 2016/12/14 23:08
Пишет мы не можем подключиться к веб серверам
App not working
by Apoorvjain84 on 2016/03/21 05:52
App not working properly. I was able to create an account, etc... But the update is not working. Plus, the search results are blank.
Mr
by Hunter2_2 on 2015/11/30 17:38
Unable to connect to the server !! Cant use the app
Good Looking and Simple, needs one feature
by Tan D on 2015/03/12 09:28
Just downloaded this app, and it barely took me a minute to set it up and figure out how to use it. Basically its a very nice looking app that is super simple to use. Its to the point and get the job done in the best way possible. Great that you have access to the lounges even without data. However the reason I am giving it a slightly low rating is because they should put a way to save some of the lounges. I am set to travel quite a bit, thus it would be nice to be able to save my lounges on my phone so that I can quickly pull them up. Getting this basic saved list functionality will make this app perfect in every way.
Awesome
by Al Barwani on 2018/12/07 19:30
Super handy app, makes life easier, straight forward, and well organized. Thank you!
Accompanying children
by M Narayanan on 2019/01/24 04:42
My wife and I both have lounge key access cards. But when we travel with children we are not able to access the lounges because the lounges themselves are not clear whether they can admit children or not
Very Nice
by ALZaim 777 on 2019/02/07 11:19
You can save time and very easy.
Digital card option no longer showing
by i0M4R on 2019/04/22 02:01
The digital card tab doesn’t show anymore. I tried to contact customer support and they miss-understood my request and have reset my password.
Very misleading
by 340fly on 2019/02/19 10:49
I am a Platinum MasterCard holder and was advised to get this app to avail free lounge access during my travels. Turns out, the free lounge access is not free at all. It is very much chargeable. Out of pocket and disappointed. Don’t get suckered like I was. Trust me, you don’t need an app to know where an expensive lounge is at an airport.
Access issue!
by m.ryan77 on 2018/11/17 09:39
Hard to access with weird behavior I had to download the application again to get an access although I was able to login from the website!
App asking for update
by ksa19791 on 2019/07/17 08:15
I have the latest version installed. But cannot use the app because it is asking to update to latest version
Comments
by AWB64 on 2019/01/12 15:48
No map location for the lounge
App won’t open
by benajfox on 2020/03/09 13:58
Been trying to open the app in the past week and just can’t. Having to use the web version at CDG in Paris and LHW in London
Can’t tell if my card will be charged or free
by Santosali on 2019/08/05 19:18
I installed this app to be able to tell if my card has free access or not to the lounges. It is not addressing that to me?
Mr.
by Sherifmagar on 2019/04/27 11:17
Thank you wonderful app.
Can not log in
by mandhary on 2018/10/02 16:19
Try to log in after the update but fail to log in.. message says your internet connection is not private,,,
I am canceling my Santander card
by Mike 1865 on 2020/07/17 16:06
Now that the card is linked to lounge key I only have 10 visits per year. Priority pass is better. I will move to American Express or to Diners Club. So happy to be rid of Banco Santander
Can’t add card to apple wallet
by hatsvali on 2020/02/12 11:31
When I try to add card on apple wallet app gives me an error - “Failed to retrieve pass data from server” - Device: iPhone X - iOS version: 13.3.1 - LoungeKey App version: 4.11
Can’t find lounges
by ajy66 on 2021/03/13 20:03
Something is wrong and can’t find any lounge any where
Setting up
by dlove1301 on 2019/05/19 07:37
Tried to setting up an account but keeps giving unknown error.
Didn’t work
by zakburms on 2020/02/27 11:21
After entering all the info - it just wouldn’t accept the user name and password.
You should display member entitlements in the app
by CryptoAK on 2019/08/01 18:07
That is all. :)
Crashes on iOS 9.3.2
by Asadani on 2018/01/23 16:06
The devs reached out and fixed the app. Impressed thankyou
Can’t sign up
by Narmoush on 2019/04/23 08:40
Am trying to sign up through the application, but there is unknown error Kindly advise Thanks
Verify Now
by Jasyus on 2019/08/23 07:03
It’s not verified after many attempts. Kindly rectify
Unknown Error
by frequentflyer2698 on 2019/06/16 22:32
Will not let you signup. Gives you an unknown error. Super helpful in determining what you are doing wrong.
Lounge is not accessible
by Ejikemeuwa on 2019/03/01 08:25
There is no lounge available with in. It is far away from Lufthansa area Maximus Ehileme
add loungekey pass to apple wallet
by ayman_ibra on 2020/11/04 14:48
if you add the loungekey pass to apple wallet i would change that 4 starts to 5 :)
Very bad
by Mr.ƒ on 2018/08/30 11:58
Why this app is still garbage? Even with every update?
Mr
by nkboman on 2018/08/31 06:06
Entitlement screen doesn’t appear!
App crashes
by TimeLessIdeas on 2019/05/23 14:42
App crashes
Refusal of admission
by Bader BMM on 2019/04/10 08:17
Istanbul Airport refused to let me enter the lounge. They told me that the Visa card is not valid there
Wallet
by PanchoStratta on 2019/07/11 00:23
Cant send to Apple wallet
Good Looking and Simple, needs one feature
by Tan D on 2015/03/12 09:28
Just downloaded this app, and it barely took me a minute to set it up and figure out how to use it. Basically its a very nice looking app that is super simple to use. Its to the point and get the job done in the best way possible. Great that you have access to the lounges even without data. However the reason I am giving it a slightly low rating is because they should put a way to save some of the lounges. I am set to travel quite a bit, thus it would be nice to be able to save my lounges on my phone so that I can quickly pull them up. Getting this basic saved list functionality will make this app perfect in every way.
Improvments needed
by Raspadoshi on 2017/11/03 18:50
The main thing that that is needed for this app is the ability to have multiple accounts for login. Some people have multiple cards. Some with better benefits. A better UI experience is also required. The app is a bit dull. Needs to attract more people to it. Find that missing something to attract more users.
The feature promised don't appear
by Elesh Ramani on 2017/09/10 08:57
The app upgrade mentions about being able to see history of visits and also digital card access but no options are there inside the app to access
المملكة العربية السعودية
by برنامج روعه وشكرا on 2021/03/26 13:06
تطبيق رروووعه وممتاز جدآ وسهل
It is not working
by Gus de Magalhaes on 2017/07/04 22:06
I can log in through their website but not through the app. It says that "we are unable to connect to the web services".
App not working
by Apoorvjain84 on 2016/03/21 05:52
App not working properly. I was able to create an account, etc... But the update is not working. Plus, the search results are blank.
Wallet support not working
by Taimur Asad on 2017/09/07 21:39
Can't seem to find a way to create digital card and add it to Wallet app even though app description says it supports Apple Wallet.
Doesn't work
by Flor98712 on 2017/07/07 07:51
It says "we are unable to connect web services "
Terrible update
by Willie The Great on 2017/09/10 16:34
Now app requires credit card info
5,5" display support
by mdh3ll on 2017/01/07 13:53
Please add support for the iPhone 5,5" inch display!
Mr
by Hunter2_2 on 2015/11/30 17:38
Unable to connect to the server !! Cant use the app
Sultan alajmi
by Sultan m alajmi on 2018/10/26 10:04
تطبيق ممتاز ورائع المعلومات التي يعطيك خاصة في ما يتعلق بالقاعات التي بأمكانك تستخدمها في المطارات حول العالم
No abre
by mamalobecerro on 2021/03/12 23:37
No abre la app
Péssimo !!
by Romodesto on 2020/10/15 02:09
Todas as vezes que tento logar aparece a mensagem, que ocorreu algum problema com o aplicativo
Garantiden boşuna almışız
by Garanti Bankası Maduru on 2020/05/28 16:16
Türkiyede bir işe yaramıyor. Yurt dışında ise genelde süre kısıtlaması var ve ekstra para ödemek gerekiyor. Yani Garanti ne yapabiliyorsa yapsın ve tekrar Prime Class ile anlaşsın. Sevgili Garanti, milyar tl kar açıklıyorsun, sonra bu garip sistemi lounge hizmeti diye shop&fly kartını sokuşturmak için kullanıyorsun. Ayıp, utan
QR Code?
by Manh Linh To on 2019/09/14 11:06
The receptionist requested QR Code for accessing the Lounge, created so much trouble for me. I also wonder why Lounge Key does not provide QR Code as Priority Pass, which is very convenient for passenger.
Не открывается
by Olesi_a_chern on 2016/12/14 23:08
Пишет мы не можем подключиться к веб серверам
Rating Trends
2,0,3,3,2,2,3,3,4,5,2,0,3,0,2,1,2,4,2,3,0,3,0,0,4,1,0,3,2,2,1,1,1,4,1,2,2,2,0,1,1,1,3,1,0,4,3,4,4,2,4,3,1,1,4,2,3,1,1,1,0,2,3,2,1,2,2,3,2,0,3,1,2,0,7,0,1,2,1,1,2,1,3,3,1,3,3,2,1,2
All Versions
4.0
2,790 total
 5
2,374
 4
232
 3
82
 2
27
 1
75
Current Version (6.5.0)
4.0
2,763 total
 5
2,369
 4
231
 3
77
 2
25
 1
61
Version History
More...