Screenshots
Keyword Volume Hits KEI Rank
booking.com hotel reservations
0.00
59
2
9 ahora
0.01
44
1
vacation packages
72.62
43
1
reserva hotel
0.00
41
2
ahora app
0.00
41
2
ahora mobile
0.00
37
boeing now
0.00
36
4
destinations kz
1.16
35
5
passagens imperdíveis
31.75
34
1
destination nsw
6.25
33
8
destinos imperdíveis
0.02
32
destinos mb
2.60
22
4
destino as
0.00
22
5
hotel urbano
1.3 K
1
Search Visibility
App name
Hurb - Hotels & Resorts
Description
Download Hurb today and unlock exclusive deals on everything from hotels to luxury resorts. Find the best booking experience with the quickest, easiest and safest travel app! Traveling is now possible with Brazil’s biggest online travel agency! Book your dream vacation with Hurb today. Find the best offers on hotels and resorts for you - We offer deals on more than 400 thousand hotels around the world - Have personalized vacation options for you - Best prices for you to enjoy a weekend getaway, summer vacation or winter break - Breakfast included in most hotel or resort deals - Wide range of accommodations to fit your travel needs - Get exclusive discounts on hotels in the app When booking your hotel - Book your trip in a couple of simple steps - Reserve hotels no matter your budget, travel no matter what - Filter by the number of guests and hotel rooms - Fast, easy and secure payment when booking your travel - Site-wide free cancellation on hotels and resorts - Get unique coupons to use in later purchases After booking - You will receive an automatic confirmation in the app - Keep track of your reservation and receive updates on your hotel - Manage your hotel bookings - Know more details about your hotel room and hotel Any doubts? - Send a message to our award-winning 24-hour customer service chat that can help you with any issues you may have - Talk to actual people!
Were able to refund me
by Rr676 on 2021/08/30 20:24
.
Scammers
by jametefe2006 on 2021/07/16 23:26
Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH??????? I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else
Scammmmmmm
by rtypueh on 2021/04/25 17:31
The website when you book you ca cancel abs there is no way to cancel even within 24 or 48 hrs. Also this is not in English. And no customer service. DO NOT BUY ANYTHING FROM HERE
Love the way it feels
by Ed Albuquerque on 2021/02/25 23:48
The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.
Don’t do it they will keep ur money
by joker!!!!!!!!!!!!!!!!!!! on 2021/02/21 18:22
I tried everything an nothing they don’t help you and don’t send no emails and they don’t have nothing in English.. they say things to make u feel better but later to say sorry nothing we can do .. the place coco key is for kids your stealing from kids and stealing they moment to have fun... they have two c.e.o they are ways to make they pay I know this because I’m a lawyer 10 years now but a good friend of mines what to handle this type of case.. I just can’t believe they hurting people is a pandemic like this not cool ... I gave them 3 days this coming Wednesday hurb will see I’m not lieing about being a lawyer anyone that wants to take them to court you can just ask for my info I’ll send it through email .. hope no one els has to go through this
Terrible - this needs to be shut down
by Bradystehlin on 2020/12/30 14:23
** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.
Scammers.
by Juaniita1 on 2020/12/09 14:12
I booked a reservation in Las Vegas., they charged my card and when I called the hotel to confirm they named a different third party company not Hurb, they had booked my name but a different phone number and address. The worst my reservation wasn’t paid yet. Worst experience ever.
Scam
by Scottsh80 on 2020/11/18 23:40
Booked a stay at water resort and water resort was closed. (Drove 6 hours). There was no notice of it being closed at any stage of booking. It has been 13 days and they have not responded. Company is located in Portugal.
Scam!
by MattDawson on 2020/10/06 14:40
We booked a room at a water park for my daughter’s 5th birthday. They gave us a confirmation number and said no need to contact the hotel to confirm reservations. We called to see when we could arrive to use the water park, only to be told the hotel was closed for the week. No reservation was received! The phone number is disconnected in the email. DO NOT USE THIS APP OR COMPANY!
Scam
by julz39388: on 2020/09/28 04:32
Awful company. Will never use ever again!
DO NOT USE THIS APP
by Elvia Moreno on 2020/09/08 06:37
I booked a room confirm with dates an everything ones submitted date was change, need no cancel the reservation I made and no option to cancel. I already send an email I haven’t receive an answer yet
Scam company
by Shayenedra on 2020/09/07 15:44
The phone number doesn’t work, they take your money and never refund or tell you they give credits but then charge you again. The “customer support” is nonexistent. They will not book you and the invoice you get is not for the amount you got charged. It’s totally a fraud! UPDATE: They responded to contact them at an email address and I’ve done that, no response there either.
Scammers !!! Please be aware !!!!!
by ladidaddyda on 2020/08/29 18:44
I booked a trip to Vegas and I had to cancel. Well I did so within the timeframe they give you to avoid a fee . I receive an email in Portuguese had to get it translated by my friend and it literally said we received your cancellation notice we will keep in touch . Well no one has tried to contact me. I tried emailing back and calling numbers they have on the invoice but the phone numbers don’t “ work” . After various emails from my end and receiving nothing from them, I decided to look up reviews on hurb. I wish I did that earlier because not one review said anything good and all have the same issue , which is the refund process. You pretty much get scammed out of your money. Stay away from these people . For one it’s based in Brazil and you won’t have any contact with anyone ever. 2. They are so quick to take your money but want to disappear when you need a refund . I decided to call my credit card company to help me dispute the charge with them. So avoid this company like the plague !!!!!!!
Great app
by juani123456 on 2020/08/21 17:39
Its a very good app and really easy to use!
Malísimo servicio
by eutri on 2020/08/13 16:52
Hice una compra hoy y ya me lo sacaron de mi tarjeta y encima me cancelaron la reserva. Si piensan que se van a quedar con mi dinero se han equivocado!!!!!
Terrible
by Dodger541541 on 2020/08/11 17:55
Got charged by them got to the hotel and the hotel told me hurb had canceled my reservation. So not only did I get charged by hurb but also got charged by the hotel. When asking for costumer service just got sent in constant circles. Scam scam scam
Terrible app, will take money with no room
by Lea-unhappy customer on 2020/08/08 00:36
This was a terrible experience for my family we reserved a one night stay and they took our money, provided us with the confirmation number and invoice but no room. We arrived at the hotel and no room. Luckily we was able to get a room but had to pay again and the room matched the rate we paid to HURB. No phone number to co tact anyone, just the app and email. This was July 9th and I still have not received any type of update or refund. I WISH I would have read the reviews before we used them but that is my fault. I will never use them and I will encourage everyone else not to. Continued to send me deals in another language also but no update on refund.
Fake refunds
by same same but diffrent on 2020/07/31 01:35
I rented a room in Vegas with this company and they took my money in 24hours. The hotel in Vegas closed due to pandemic situation. Hurb help desk fed me BS that it would take 60-90 days for a refund and they kept emailing me fake refunds that literally just say “refunded” and still to this day I’ve received no refund. Company is a scam and they will send you emails everyday in another language. To top it off they set up my room with the wrong name, good luck trying to get a hold of someone that will actually help you from the help desk.
Horrible
by trendfknsetta on 2020/07/06 04:07
Booked a hotel with them, they took my $600, they sent me confirmation number of my stay, only for one hour later to say all rooms were sold out. It’s been over a week and I have NOT heard back from them or seeing my money back into my account. I contacted them daily still no respond. WORST APP EVER. Do not go thru them!!!
Horrible
by icantevensendthis on 2020/06/29 16:09
Horrible customer service!!! You can’t talk to anyone. Don’t use this app! Ever!!!!
App is not reliable
by Rafae_Knupp on 2020/06/18 13:57
Customer service is ok, booked 4 nights at the flaming Las Vegas, upon arrival I had to pay entra $178 resort fee
This is a scam they took my money and never booked my hotel
by dont use Hurb on 2020/06/16 16:35
Don’t ever use this app or book anything! They do not respond to you by email.. I made several attempts two different emails.
No customer service
by cmChad on 2020/06/11 15:09
They say you have free cancellations, but trying to do it is impossible!!! I’ve tried for a week now with no success. Very disappointed
Total Scam BEWARE
by nooooooookooo on 2020/05/30 19:13
Do not book! They will immediately take your money and never book it. They have the same person answer the chat every time, that is very unprofessional and can not communicate in English clearly. They will give you the run around when you try to get the hotel confirmation.
Horrible
by andjdbxh on 2020/05/29 19:45
No customer service and never sent a confirmation email
Don’t use this app!
by Msme19 on 2020/05/18 18:17
So I booked a Ceasars Palace room for July. Once I paid, it has been hard to get anyone on their chat line. Then to top it off, they told me I didn’t book Ceasars but the Mirage, which I didn’t. They’ll send you a pdf of nothing you’re looking for.
Trash.
by yvgtvyb on 2020/05/15 20:18
Absolute trash.
Horrible
by zezezezezd on 2020/05/12 13:46
This is a HORRIBLE/SCAMMER SITE. I book a place over a month ago and had to cancel I never received my money back!
Terrible
by Hurbisbad on 2020/05/09 21:55
Horrible customer service, they obviously try to make it as hard as possible to get help or make a change, even during Coronavirus when travel guidance is constantly changing. No actual support number, just a chat service that takes forever and must be staffed by 1 person because I was 3rd in line for 10 minutes. There’s a reason no one uses this
No confirmation
by Jreyn77 on 2020/05/09 17:22
I booked a room in Vegas for October. It’s been 24 hours and no confirmation email, no contact with anyone and there’s no record of my transaction on their app! Their chat option is bs. My money was taken and as of right now, there’s no proof they actually booked my room.
Don’t!!! Just don’t!!
by Alabamaangry! on 2020/05/05 20:28
I had a change of plans and have been trying to contact someone for almost 24 hrs to no avail. They don’t have a phone number just live chat. I waited in queue for 2 hrs before giving up. I called the hotel to make sure they actually booked me because it seems like a scam. I literally have no one to contact for help.
HORRIVEL
by DaniRanney on 2020/05/05 06:09
Nem merece uma estrela. Fiz uma reserva em um hotel em Cancún. Na reserva dizia que eu poderia cancelar e receber crédito ou receber a devolução do dinheiro. Quando eu aperto na solicitação da devolução do dinheiro eu recebo a mensagem que deu Erro. Eu moro nos Estados Unidos. Não tem um número que seja 1800 pra que eu possa me comunicar com alguém. Quando tento virtual ninguém responde. Mandei 2 e-mails e nada. Quero meu dinheiro de volta. Pior companhia que eu já usei. Serviço ao consumidor não existe.
Descaso com várias cidades
by gleydsonf on 2020/03/23 21:16
Se você é morador de diversas capitais do Brasil, algumas delas com mais de 1 milhão de habitantes, esqueça o Hotel Urbano. Ele não considera saídas de cidades como Belém, São Luis, Natal, João Pessoa, dentre outras. Já enviei várias mensagens nos últimos meses falando sobre isso para o suporte do aplicativo e fui solenemente ignorado. Digo a todos que ignorem o aplicativo também.
Péssimo. Cuidado. Não perca seu tempo e dinheiro.
by LíviaDR on 2019/10/17 16:12
Fiz uma reserva e paguei. A compra foi confirmada com sucesso pelo aplicativo e pelo cartão de crédito. Um dia antes da viagem, o HURB disse que não “tinha confirmação” de que eu teria um quarto no hotel que eu paguei. Trata o consumidor como palhaço e não tem o mínimo de respeito. Como é triste ser consumidor no Brasil.
Otimo app mas faltam filtros
by Fee:3 on 2019/09/05 20:05
Otimo app mas faltam filtros para uma pesquisa mais certeira. O app se torna cansativo por termos que pesquisar praticamente só rolando a tela (ou dando sorte com a descrição rs)
Worst App
by Vera Witzel on 2019/09/05 19:24
Gives good packages to places I’m interested in but no packages from Manaus. This is torture! Who would give a good rating to an app that tortures them?
Não tem opção para avaliação dos hotéis
by Marcosandino on 2019/07/06 07:58
Fiquei num hotel com xinxes(pulgas) e não tenho como avaliar o hotel para alertar outros viajantes.
Simples e criativo.
by Janio Barbosa on 2019/03/27 11:32
Aplicativo é ótimo, amo demais viajar pelo HURB realmente tem oferece descontos incríveis, não é como outros aplicativos enganadores, a plataforma é muito simples de manusear e segura, acabei de comprar um pacote. Amo muito!!! 😍
Péssimo para pesquisas basicas!
by zyca virus on 2017/09/25 21:33
É só merchand, tô fora
Facil de usar
by Jptota on 2017/08/17 01:00
Pesquisei em 999 lugares! Melhor preço que encontrei! Já virei usuário de carteirinha na primeira compra!
Ótimo
by Claudio OFF on 2017/07/31 21:41
Boas promoções.
Excelente!! Recomendado!!
by Tomhu1208 on 2017/05/12 16:42
App leve, simples e confiável!! Comprei um pacote nesse app pra disney em janeiro desse ano e deu tudo certo! Foi a melhor viagem, e saiu exatamente tudo como o planejado. Recomendo a todos!
Simples, Fácil, e seguro !
by Felipe Mateus on 2017/04/04 00:20
Comprei pelo app mesmo, no ano passado pacote pra Santiago do Chile e foi tudo perfeito, comprei novamente esse ano garanto, mega tranquilo e fácil. Graças ao HU consegui realizar meu sonho de ver a neve e agora pratico esqui todos os anos ! Valeu HU !!!
Preços mais altos no app que no site
by Thiago Sixel on 2016/12/28 00:46
Quando você usa o app os mesmos anúncios tem preços bem mais altos do que no site.
Muito bom!!
by Vickpapa87 on 2015/08/19 02:18
Falta somente a opção na hora de pagar de optar por boleto bancario e enviar o boleto por email
Muito útil
by Ffkfzlxlhxhx on 2015/06/03 23:09
Ótimo app!
Exacly
by Tateinity on 2015/05/31 18:51
Só god
Bom
by Ticozl on 2015/05/29 09:26
Muito bom o app
Good
by Gasificava on 2015/05/24 07:44
Very Good app
...
by Roberto Gohara on 2015/05/23 09:45
Cool!!!!
Excelente APP!
by Jpbarcala on 2015/02/06 18:47
Muito boa! Fácil de comprar hotéis e com ótimos pacotes também!
Só é bonito porque...
by HenriqueMafr on 2014/04/28 19:39
É um aplicativo bonito, do segmento dele. Deve ser um dos mais bonitos mas nada funcional. Nem pesquisa da pra fazer, coloco pra pesquisar hotel >> cidade >> data de check-in é quando vou por a de check-out da Crash e fecha o aplicativo. Que adianta ser bonito se não funciona pra uma simples pesquisa?
Parabéns!
by Renan Godinho on 2014/02/13 21:10
Excelente aplicativo! Muito fácil de encontrar ofertas e comprar! =)
Bom app !
by Noguerol9 on 2014/02/09 00:32
Parabens pelo app
Otimo app mas faltam filtros
by Fee:3 on 2019/09/05 20:05
Otimo app mas faltam filtros para uma pesquisa mais certeira. O app se torna cansativo por termos que pesquisar praticamente só rolando a tela (ou dando sorte com a descrição rs)
Scammers !!! Please be aware !!!!!
by ladidaddyda on 2020/08/29 18:44
I booked a trip to Vegas and I had to cancel. Well I did so within the timeframe they give you to avoid a fee . I receive an email in Portuguese had to get it translated by my friend and it literally said we received your cancellation notice we will keep in touch . Well no one has tried to contact me. I tried emailing back and calling numbers they have on the invoice but the phone numbers don’t “ work” . After various emails from my end and receiving nothing from them, I decided to look up reviews on hurb. I wish I did that earlier because not one review said anything good and all have the same issue , which is the refund process. You pretty much get scammed out of your money. Stay away from these people . For one it’s based in Brazil and you won’t have any contact with anyone ever. 2. They are so quick to take your money but want to disappear when you need a refund . I decided to call my credit card company to help me dispute the charge with them. So avoid this company like the plague !!!!!!!
Terrible app, will take money with no room
by Lea-unhappy customer on 2020/08/08 00:36
This was a terrible experience for my family we reserved a one night stay and they took our money, provided us with the confirmation number and invoice but no room. We arrived at the hotel and no room. Luckily we was able to get a room but had to pay again and the room matched the rate we paid to HURB. No phone number to co tact anyone, just the app and email. This was July 9th and I still have not received any type of update or refund. I WISH I would have read the reviews before we used them but that is my fault. I will never use them and I will encourage everyone else not to. Continued to send me deals in another language also but no update on refund.
Scammers
by jametefe2006 on 2021/07/16 23:26
Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH??????? I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else
Terrible - this needs to be shut down
by Bradystehlin on 2020/12/30 14:23
** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.
Fake refunds
by same same but diffrent on 2020/07/31 01:35
I rented a room in Vegas with this company and they took my money in 24hours. The hotel in Vegas closed due to pandemic situation. Hurb help desk fed me BS that it would take 60-90 days for a refund and they kept emailing me fake refunds that literally just say “refunded” and still to this day I’ve received no refund. Company is a scam and they will send you emails everyday in another language. To top it off they set up my room with the wrong name, good luck trying to get a hold of someone that will actually help you from the help desk.
Terrible
by Hurbisbad on 2020/05/09 21:55
Horrible customer service, they obviously try to make it as hard as possible to get help or make a change, even during Coronavirus when travel guidance is constantly changing. No actual support number, just a chat service that takes forever and must be staffed by 1 person because I was 3rd in line for 10 minutes. There’s a reason no one uses this
Scam company
by Shayenedra on 2020/09/07 15:44
The phone number doesn’t work, they take your money and never refund or tell you they give credits but then charge you again. The “customer support” is nonexistent. They will not book you and the invoice you get is not for the amount you got charged. It’s totally a fraud! UPDATE: They responded to contact them at an email address and I’ve done that, no response there either.
Love the way it feels
by Ed Albuquerque on 2021/02/25 23:48
The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.
Don’t!!! Just don’t!!
by Alabamaangry! on 2020/05/05 20:28
I had a change of plans and have been trying to contact someone for almost 24 hrs to no avail. They don’t have a phone number just live chat. I waited in queue for 2 hrs before giving up. I called the hotel to make sure they actually booked me because it seems like a scam. I literally have no one to contact for help.
Scam!
by MattDawson on 2020/10/06 14:40
We booked a room at a water park for my daughter’s 5th birthday. They gave us a confirmation number and said no need to contact the hotel to confirm reservations. We called to see when we could arrive to use the water park, only to be told the hotel was closed for the week. No reservation was received! The phone number is disconnected in the email. DO NOT USE THIS APP OR COMPANY!
Horrible
by trendfknsetta on 2020/07/06 04:07
Booked a hotel with them, they took my $600, they sent me confirmation number of my stay, only for one hour later to say all rooms were sold out. It’s been over a week and I have NOT heard back from them or seeing my money back into my account. I contacted them daily still no respond. WORST APP EVER. Do not go thru them!!!
Total Scam BEWARE
by nooooooookooo on 2020/05/30 19:13
Do not book! They will immediately take your money and never book it. They have the same person answer the chat every time, that is very unprofessional and can not communicate in English clearly. They will give you the run around when you try to get the hotel confirmation.
Were able to refund me
by Rr676 on 2021/08/30 20:24
.
No confirmation
by Jreyn77 on 2020/05/09 17:22
I booked a room in Vegas for October. It’s been 24 hours and no confirmation email, no contact with anyone and there’s no record of my transaction on their app! Their chat option is bs. My money was taken and as of right now, there’s no proof they actually booked my room.
Don’t use this app!
by Msme19 on 2020/05/18 18:17
So I booked a Ceasars Palace room for July. Once I paid, it has been hard to get anyone on their chat line. Then to top it off, they told me I didn’t book Ceasars but the Mirage, which I didn’t. They’ll send you a pdf of nothing you’re looking for.
Scammers.
by Juaniita1 on 2020/12/09 14:12
I booked a reservation in Las Vegas., they charged my card and when I called the hotel to confirm they named a different third party company not Hurb, they had booked my name but a different phone number and address. The worst my reservation wasn’t paid yet. Worst experience ever.
DO NOT USE THIS APP
by Elvia Moreno on 2020/09/08 06:37
I booked a room confirm with dates an everything ones submitted date was change, need no cancel the reservation I made and no option to cancel. I already send an email I haven’t receive an answer yet
Terrible
by Dodger541541 on 2020/08/11 17:55
Got charged by them got to the hotel and the hotel told me hurb had canceled my reservation. So not only did I get charged by hurb but also got charged by the hotel. When asking for costumer service just got sent in constant circles. Scam scam scam
This is a scam they took my money and never booked my hotel
by dont use Hurb on 2020/06/16 16:35
Don’t ever use this app or book anything! They do not respond to you by email.. I made several attempts two different emails.
No customer service
by cmChad on 2020/06/11 15:09
They say you have free cancellations, but trying to do it is impossible!!! I’ve tried for a week now with no success. Very disappointed
Great app
by juani123456 on 2020/08/21 17:39
Its a very good app and really easy to use!
Scammmmmmm
by rtypueh on 2021/04/25 17:31
The website when you book you ca cancel abs there is no way to cancel even within 24 or 48 hrs. Also this is not in English. And no customer service. DO NOT BUY ANYTHING FROM HERE
Scam
by Scottsh80 on 2020/11/18 23:40
Booked a stay at water resort and water resort was closed. (Drove 6 hours). There was no notice of it being closed at any stage of booking. It has been 13 days and they have not responded. Company is located in Portugal.
Horrible
by andjdbxh on 2020/05/29 19:45
No customer service and never sent a confirmation email
Horrible
by zezezezezd on 2020/05/12 13:46
This is a HORRIBLE/SCAMMER SITE. I book a place over a month ago and had to cancel I never received my money back!
Worst App
by Vera Witzel on 2019/09/05 19:24
Gives good packages to places I’m interested in but no packages from Manaus. This is torture! Who would give a good rating to an app that tortures them?
Horrible
by icantevensendthis on 2020/06/29 16:09
Horrible customer service!!! You can’t talk to anyone. Don’t use this app! Ever!!!!
Scam
by julz39388: on 2020/09/28 04:32
Awful company. Will never use ever again!
App is not reliable
by Rafae_Knupp on 2020/06/18 13:57
Customer service is ok, booked 4 nights at the flaming Las Vegas, upon arrival I had to pay entra $178 resort fee
Trash.
by yvgtvyb on 2020/05/15 20:18
Absolute trash.
Good
by Gasificava on 2015/05/24 07:44
Very Good app
Parabéns!
by Renan Godinho on 2014/02/13 21:10
Excelente aplicativo! Muito fácil de encontrar ofertas e comprar! =)
Exacly
by Tateinity on 2015/05/31 18:51
Só god
Bom app !
by Noguerol9 on 2014/02/09 00:32
Parabens pelo app
...
by Roberto Gohara on 2015/05/23 09:45
Cool!!!!
Malísimo servicio
by eutri on 2020/08/13 16:52
Hice una compra hoy y ya me lo sacaron de mi tarjeta y encima me cancelaron la reserva. Si piensan que se van a quedar con mi dinero se han equivocado!!!!!
HORRIVEL
by DaniRanney on 2020/05/05 06:09
Nem merece uma estrela. Fiz uma reserva em um hotel em Cancún. Na reserva dizia que eu poderia cancelar e receber crédito ou receber a devolução do dinheiro. Quando eu aperto na solicitação da devolução do dinheiro eu recebo a mensagem que deu Erro. Eu moro nos Estados Unidos. Não tem um número que seja 1800 pra que eu possa me comunicar com alguém. Quando tento virtual ninguém responde. Mandei 2 e-mails e nada. Quero meu dinheiro de volta. Pior companhia que eu já usei. Serviço ao consumidor não existe.
Descaso com várias cidades
by gleydsonf on 2020/03/23 21:16
Se você é morador de diversas capitais do Brasil, algumas delas com mais de 1 milhão de habitantes, esqueça o Hotel Urbano. Ele não considera saídas de cidades como Belém, São Luis, Natal, João Pessoa, dentre outras. Já enviei várias mensagens nos últimos meses falando sobre isso para o suporte do aplicativo e fui solenemente ignorado. Digo a todos que ignorem o aplicativo também.
Péssimo. Cuidado. Não perca seu tempo e dinheiro.
by LíviaDR on 2019/10/17 16:12
Fiz uma reserva e paguei. A compra foi confirmada com sucesso pelo aplicativo e pelo cartão de crédito. Um dia antes da viagem, o HURB disse que não “tinha confirmação” de que eu teria um quarto no hotel que eu paguei. Trata o consumidor como palhaço e não tem o mínimo de respeito. Como é triste ser consumidor no Brasil.
Simples e criativo.
by Janio Barbosa on 2019/03/27 11:32
Aplicativo é ótimo, amo demais viajar pelo HURB realmente tem oferece descontos incríveis, não é como outros aplicativos enganadores, a plataforma é muito simples de manusear e segura, acabei de comprar um pacote. Amo muito!!! 😍
Não tem opção para avaliação dos hotéis
by Marcosandino on 2019/07/06 07:58
Fiquei num hotel com xinxes(pulgas) e não tenho como avaliar o hotel para alertar outros viajantes.
Facil de usar
by Jptota on 2017/08/17 01:00
Pesquisei em 999 lugares! Melhor preço que encontrei! Já virei usuário de carteirinha na primeira compra!
Péssimo para pesquisas basicas!
by zyca virus on 2017/09/25 21:33
É só merchand, tô fora
Don’t do it they will keep ur money
by joker!!!!!!!!!!!!!!!!!!! on 2021/02/21 18:22
I tried everything an nothing they don’t help you and don’t send no emails and they don’t have nothing in English.. they say things to make u feel better but later to say sorry nothing we can do .. the place coco key is for kids your stealing from kids and stealing they moment to have fun... they have two c.e.o they are ways to make they pay I know this because I’m a lawyer 10 years now but a good friend of mines what to handle this type of case.. I just can’t believe they hurting people is a pandemic like this not cool ... I gave them 3 days this coming Wednesday hurb will see I’m not lieing about being a lawyer anyone that wants to take them to court you can just ask for my info I’ll send it through email .. hope no one els has to go through this
Ótimo
by Claudio OFF on 2017/07/31 21:41
Boas promoções.
Excelente!! Recomendado!!
by Tomhu1208 on 2017/05/12 16:42
App leve, simples e confiável!! Comprei um pacote nesse app pra disney em janeiro desse ano e deu tudo certo! Foi a melhor viagem, e saiu exatamente tudo como o planejado. Recomendo a todos!
Simples, Fácil, e seguro !
by Felipe Mateus on 2017/04/04 00:20
Comprei pelo app mesmo, no ano passado pacote pra Santiago do Chile e foi tudo perfeito, comprei novamente esse ano garanto, mega tranquilo e fácil. Graças ao HU consegui realizar meu sonho de ver a neve e agora pratico esqui todos os anos ! Valeu HU !!!
Preços mais altos no app que no site
by Thiago Sixel on 2016/12/28 00:46
Quando você usa o app os mesmos anúncios tem preços bem mais altos do que no site.
Rating Trends
0,0,0,0,0,0,0,0,1,0,0,0,1,0,1,1,0,1,0,0,1,0,0,2,1,0,1,1,1,1,0,0,0,0,0,0,0,1,2,0,0,1,1,0,0,1,0,0,0,1,1,0,0,1,0,0,0,0,0,2,0,1,0,1,2,0,0,0,0,0,0,1,1,0,1,0,0,0,1,0,0,0,0,1,0,0,0,1,5,0
All Versions
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Current Version (6.4.3)
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Version History
More...
Keyword Volume Hits KEI Rank
booking.com hotel reservations
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hotel urbano
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Screenshots
Keyword Volume Hits KEI Rank
booking.com hotel reservations
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9 ahora
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ahora app
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ahora mobile
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reserva hotel
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destination nsw
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boeing now
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passagens imperdíveis
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destino as
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hotel urbano
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Search Visibility
App name
Hurb - Hotels & Resorts
Description
Download Hurb today and unlock exclusive deals on everything from hotels to luxury resorts. Find the best booking experience with the quickest, easiest and safest travel app! Traveling is now possible with Brazil’s biggest online travel agency! Book your dream vacation with Hurb today. Find the best offers on hotels and resorts for you - We offer deals on more than 400 thousand hotels around the world - Have personalized vacation options for you - Best prices for you to enjoy a weekend getaway, summer vacation or winter break - Breakfast included in most hotel or resort deals - Wide range of accommodations to fit your travel needs - Get exclusive discounts on hotels in the app When booking your hotel - Book your trip in a couple of simple steps - Reserve hotels no matter your budget, travel no matter what - Filter by the number of guests and hotel rooms - Fast, easy and secure payment when booking your travel - Site-wide free cancellation on hotels and resorts - Get unique coupons to use in later purchases After booking - You will receive an automatic confirmation in the app - Keep track of your reservation and receive updates on your hotel - Manage your hotel bookings - Know more details about your hotel room and hotel Any doubts? - Send a message to our award-winning 24-hour customer service chat that can help you with any issues you may have - Talk to actual people!
Were able to refund me
by Rr676 on 2021/08/30 20:24
.
Scammers
by jametefe2006 on 2021/07/16 23:26
Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH??????? I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else
Scammmmmmm
by rtypueh on 2021/04/25 17:31
The website when you book you ca cancel abs there is no way to cancel even within 24 or 48 hrs. Also this is not in English. And no customer service. DO NOT BUY ANYTHING FROM HERE
Love the way it feels
by Ed Albuquerque on 2021/02/25 23:48
The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.
Don’t do it they will keep ur money
by joker!!!!!!!!!!!!!!!!!!! on 2021/02/21 18:22
I tried everything an nothing they don’t help you and don’t send no emails and they don’t have nothing in English.. they say things to make u feel better but later to say sorry nothing we can do .. the place coco key is for kids your stealing from kids and stealing they moment to have fun... they have two c.e.o they are ways to make they pay I know this because I’m a lawyer 10 years now but a good friend of mines what to handle this type of case.. I just can’t believe they hurting people is a pandemic like this not cool ... I gave them 3 days this coming Wednesday hurb will see I’m not lieing about being a lawyer anyone that wants to take them to court you can just ask for my info I’ll send it through email .. hope no one els has to go through this
Terrible - this needs to be shut down
by Bradystehlin on 2020/12/30 14:23
** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.
Scammers.
by Juaniita1 on 2020/12/09 14:12
I booked a reservation in Las Vegas., they charged my card and when I called the hotel to confirm they named a different third party company not Hurb, they had booked my name but a different phone number and address. The worst my reservation wasn’t paid yet. Worst experience ever.
Scam
by Scottsh80 on 2020/11/18 23:40
Booked a stay at water resort and water resort was closed. (Drove 6 hours). There was no notice of it being closed at any stage of booking. It has been 13 days and they have not responded. Company is located in Portugal.
Scam!
by MattDawson on 2020/10/06 14:40
We booked a room at a water park for my daughter’s 5th birthday. They gave us a confirmation number and said no need to contact the hotel to confirm reservations. We called to see when we could arrive to use the water park, only to be told the hotel was closed for the week. No reservation was received! The phone number is disconnected in the email. DO NOT USE THIS APP OR COMPANY!
Scam
by julz39388: on 2020/09/28 04:32
Awful company. Will never use ever again!
DO NOT USE THIS APP
by Elvia Moreno on 2020/09/08 06:37
I booked a room confirm with dates an everything ones submitted date was change, need no cancel the reservation I made and no option to cancel. I already send an email I haven’t receive an answer yet
Scam company
by Shayenedra on 2020/09/07 15:44
The phone number doesn’t work, they take your money and never refund or tell you they give credits but then charge you again. The “customer support” is nonexistent. They will not book you and the invoice you get is not for the amount you got charged. It’s totally a fraud! UPDATE: They responded to contact them at an email address and I’ve done that, no response there either.
Scammers !!! Please be aware !!!!!
by ladidaddyda on 2020/08/29 18:44
I booked a trip to Vegas and I had to cancel. Well I did so within the timeframe they give you to avoid a fee . I receive an email in Portuguese had to get it translated by my friend and it literally said we received your cancellation notice we will keep in touch . Well no one has tried to contact me. I tried emailing back and calling numbers they have on the invoice but the phone numbers don’t “ work” . After various emails from my end and receiving nothing from them, I decided to look up reviews on hurb. I wish I did that earlier because not one review said anything good and all have the same issue , which is the refund process. You pretty much get scammed out of your money. Stay away from these people . For one it’s based in Brazil and you won’t have any contact with anyone ever. 2. They are so quick to take your money but want to disappear when you need a refund . I decided to call my credit card company to help me dispute the charge with them. So avoid this company like the plague !!!!!!!
Great app
by juani123456 on 2020/08/21 17:39
Its a very good app and really easy to use!
Malísimo servicio
by eutri on 2020/08/13 16:52
Hice una compra hoy y ya me lo sacaron de mi tarjeta y encima me cancelaron la reserva. Si piensan que se van a quedar con mi dinero se han equivocado!!!!!
Terrible
by Dodger541541 on 2020/08/11 17:55
Got charged by them got to the hotel and the hotel told me hurb had canceled my reservation. So not only did I get charged by hurb but also got charged by the hotel. When asking for costumer service just got sent in constant circles. Scam scam scam
Terrible app, will take money with no room
by Lea-unhappy customer on 2020/08/08 00:36
This was a terrible experience for my family we reserved a one night stay and they took our money, provided us with the confirmation number and invoice but no room. We arrived at the hotel and no room. Luckily we was able to get a room but had to pay again and the room matched the rate we paid to HURB. No phone number to co tact anyone, just the app and email. This was July 9th and I still have not received any type of update or refund. I WISH I would have read the reviews before we used them but that is my fault. I will never use them and I will encourage everyone else not to. Continued to send me deals in another language also but no update on refund.
Fake refunds
by same same but diffrent on 2020/07/31 01:35
I rented a room in Vegas with this company and they took my money in 24hours. The hotel in Vegas closed due to pandemic situation. Hurb help desk fed me BS that it would take 60-90 days for a refund and they kept emailing me fake refunds that literally just say “refunded” and still to this day I’ve received no refund. Company is a scam and they will send you emails everyday in another language. To top it off they set up my room with the wrong name, good luck trying to get a hold of someone that will actually help you from the help desk.
Horrible
by trendfknsetta on 2020/07/06 04:07
Booked a hotel with them, they took my $600, they sent me confirmation number of my stay, only for one hour later to say all rooms were sold out. It’s been over a week and I have NOT heard back from them or seeing my money back into my account. I contacted them daily still no respond. WORST APP EVER. Do not go thru them!!!
Horrible
by icantevensendthis on 2020/06/29 16:09
Horrible customer service!!! You can’t talk to anyone. Don’t use this app! Ever!!!!
App is not reliable
by Rafae_Knupp on 2020/06/18 13:57
Customer service is ok, booked 4 nights at the flaming Las Vegas, upon arrival I had to pay entra $178 resort fee
This is a scam they took my money and never booked my hotel
by dont use Hurb on 2020/06/16 16:35
Don’t ever use this app or book anything! They do not respond to you by email.. I made several attempts two different emails.
No customer service
by cmChad on 2020/06/11 15:09
They say you have free cancellations, but trying to do it is impossible!!! I’ve tried for a week now with no success. Very disappointed
Total Scam BEWARE
by nooooooookooo on 2020/05/30 19:13
Do not book! They will immediately take your money and never book it. They have the same person answer the chat every time, that is very unprofessional and can not communicate in English clearly. They will give you the run around when you try to get the hotel confirmation.
Horrible
by andjdbxh on 2020/05/29 19:45
No customer service and never sent a confirmation email
Don’t use this app!
by Msme19 on 2020/05/18 18:17
So I booked a Ceasars Palace room for July. Once I paid, it has been hard to get anyone on their chat line. Then to top it off, they told me I didn’t book Ceasars but the Mirage, which I didn’t. They’ll send you a pdf of nothing you’re looking for.
Trash.
by yvgtvyb on 2020/05/15 20:18
Absolute trash.
Horrible
by zezezezezd on 2020/05/12 13:46
This is a HORRIBLE/SCAMMER SITE. I book a place over a month ago and had to cancel I never received my money back!
Terrible
by Hurbisbad on 2020/05/09 21:55
Horrible customer service, they obviously try to make it as hard as possible to get help or make a change, even during Coronavirus when travel guidance is constantly changing. No actual support number, just a chat service that takes forever and must be staffed by 1 person because I was 3rd in line for 10 minutes. There’s a reason no one uses this
No confirmation
by Jreyn77 on 2020/05/09 17:22
I booked a room in Vegas for October. It’s been 24 hours and no confirmation email, no contact with anyone and there’s no record of my transaction on their app! Their chat option is bs. My money was taken and as of right now, there’s no proof they actually booked my room.
Don’t!!! Just don’t!!
by Alabamaangry! on 2020/05/05 20:28
I had a change of plans and have been trying to contact someone for almost 24 hrs to no avail. They don’t have a phone number just live chat. I waited in queue for 2 hrs before giving up. I called the hotel to make sure they actually booked me because it seems like a scam. I literally have no one to contact for help.
HORRIVEL
by DaniRanney on 2020/05/05 06:09
Nem merece uma estrela. Fiz uma reserva em um hotel em Cancún. Na reserva dizia que eu poderia cancelar e receber crédito ou receber a devolução do dinheiro. Quando eu aperto na solicitação da devolução do dinheiro eu recebo a mensagem que deu Erro. Eu moro nos Estados Unidos. Não tem um número que seja 1800 pra que eu possa me comunicar com alguém. Quando tento virtual ninguém responde. Mandei 2 e-mails e nada. Quero meu dinheiro de volta. Pior companhia que eu já usei. Serviço ao consumidor não existe.
Descaso com várias cidades
by gleydsonf on 2020/03/23 21:16
Se você é morador de diversas capitais do Brasil, algumas delas com mais de 1 milhão de habitantes, esqueça o Hotel Urbano. Ele não considera saídas de cidades como Belém, São Luis, Natal, João Pessoa, dentre outras. Já enviei várias mensagens nos últimos meses falando sobre isso para o suporte do aplicativo e fui solenemente ignorado. Digo a todos que ignorem o aplicativo também.
Péssimo. Cuidado. Não perca seu tempo e dinheiro.
by LíviaDR on 2019/10/17 16:12
Fiz uma reserva e paguei. A compra foi confirmada com sucesso pelo aplicativo e pelo cartão de crédito. Um dia antes da viagem, o HURB disse que não “tinha confirmação” de que eu teria um quarto no hotel que eu paguei. Trata o consumidor como palhaço e não tem o mínimo de respeito. Como é triste ser consumidor no Brasil.
Otimo app mas faltam filtros
by Fee:3 on 2019/09/05 20:05
Otimo app mas faltam filtros para uma pesquisa mais certeira. O app se torna cansativo por termos que pesquisar praticamente só rolando a tela (ou dando sorte com a descrição rs)
Worst App
by Vera Witzel on 2019/09/05 19:24
Gives good packages to places I’m interested in but no packages from Manaus. This is torture! Who would give a good rating to an app that tortures them?
Não tem opção para avaliação dos hotéis
by Marcosandino on 2019/07/06 07:58
Fiquei num hotel com xinxes(pulgas) e não tenho como avaliar o hotel para alertar outros viajantes.
Simples e criativo.
by Janio Barbosa on 2019/03/27 11:32
Aplicativo é ótimo, amo demais viajar pelo HURB realmente tem oferece descontos incríveis, não é como outros aplicativos enganadores, a plataforma é muito simples de manusear e segura, acabei de comprar um pacote. Amo muito!!! 😍
Péssimo para pesquisas basicas!
by zyca virus on 2017/09/25 21:33
É só merchand, tô fora
Facil de usar
by Jptota on 2017/08/17 01:00
Pesquisei em 999 lugares! Melhor preço que encontrei! Já virei usuário de carteirinha na primeira compra!
Ótimo
by Claudio OFF on 2017/07/31 21:41
Boas promoções.
Excelente!! Recomendado!!
by Tomhu1208 on 2017/05/12 16:42
App leve, simples e confiável!! Comprei um pacote nesse app pra disney em janeiro desse ano e deu tudo certo! Foi a melhor viagem, e saiu exatamente tudo como o planejado. Recomendo a todos!
Simples, Fácil, e seguro !
by Felipe Mateus on 2017/04/04 00:20
Comprei pelo app mesmo, no ano passado pacote pra Santiago do Chile e foi tudo perfeito, comprei novamente esse ano garanto, mega tranquilo e fácil. Graças ao HU consegui realizar meu sonho de ver a neve e agora pratico esqui todos os anos ! Valeu HU !!!
Preços mais altos no app que no site
by Thiago Sixel on 2016/12/28 00:46
Quando você usa o app os mesmos anúncios tem preços bem mais altos do que no site.
Muito bom!!
by Vickpapa87 on 2015/08/19 02:18
Falta somente a opção na hora de pagar de optar por boleto bancario e enviar o boleto por email
Muito útil
by Ffkfzlxlhxhx on 2015/06/03 23:09
Ótimo app!
Exacly
by Tateinity on 2015/05/31 18:51
Só god
Bom
by Ticozl on 2015/05/29 09:26
Muito bom o app
Good
by Gasificava on 2015/05/24 07:44
Very Good app
...
by Roberto Gohara on 2015/05/23 09:45
Cool!!!!
Excelente APP!
by Jpbarcala on 2015/02/06 18:47
Muito boa! Fácil de comprar hotéis e com ótimos pacotes também!
Só é bonito porque...
by HenriqueMafr on 2014/04/28 19:39
É um aplicativo bonito, do segmento dele. Deve ser um dos mais bonitos mas nada funcional. Nem pesquisa da pra fazer, coloco pra pesquisar hotel >> cidade >> data de check-in é quando vou por a de check-out da Crash e fecha o aplicativo. Que adianta ser bonito se não funciona pra uma simples pesquisa?
Parabéns!
by Renan Godinho on 2014/02/13 21:10
Excelente aplicativo! Muito fácil de encontrar ofertas e comprar! =)
Bom app !
by Noguerol9 on 2014/02/09 00:32
Parabens pelo app
Otimo app mas faltam filtros
by Fee:3 on 2019/09/05 20:05
Otimo app mas faltam filtros para uma pesquisa mais certeira. O app se torna cansativo por termos que pesquisar praticamente só rolando a tela (ou dando sorte com a descrição rs)
Scammers !!! Please be aware !!!!!
by ladidaddyda on 2020/08/29 18:44
I booked a trip to Vegas and I had to cancel. Well I did so within the timeframe they give you to avoid a fee . I receive an email in Portuguese had to get it translated by my friend and it literally said we received your cancellation notice we will keep in touch . Well no one has tried to contact me. I tried emailing back and calling numbers they have on the invoice but the phone numbers don’t “ work” . After various emails from my end and receiving nothing from them, I decided to look up reviews on hurb. I wish I did that earlier because not one review said anything good and all have the same issue , which is the refund process. You pretty much get scammed out of your money. Stay away from these people . For one it’s based in Brazil and you won’t have any contact with anyone ever. 2. They are so quick to take your money but want to disappear when you need a refund . I decided to call my credit card company to help me dispute the charge with them. So avoid this company like the plague !!!!!!!
Terrible app, will take money with no room
by Lea-unhappy customer on 2020/08/08 00:36
This was a terrible experience for my family we reserved a one night stay and they took our money, provided us with the confirmation number and invoice but no room. We arrived at the hotel and no room. Luckily we was able to get a room but had to pay again and the room matched the rate we paid to HURB. No phone number to co tact anyone, just the app and email. This was July 9th and I still have not received any type of update or refund. I WISH I would have read the reviews before we used them but that is my fault. I will never use them and I will encourage everyone else not to. Continued to send me deals in another language also but no update on refund.
Scammers
by jametefe2006 on 2021/07/16 23:26
Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH??????? I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else
Terrible - this needs to be shut down
by Bradystehlin on 2020/12/30 14:23
** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.
Fake refunds
by same same but diffrent on 2020/07/31 01:35
I rented a room in Vegas with this company and they took my money in 24hours. The hotel in Vegas closed due to pandemic situation. Hurb help desk fed me BS that it would take 60-90 days for a refund and they kept emailing me fake refunds that literally just say “refunded” and still to this day I’ve received no refund. Company is a scam and they will send you emails everyday in another language. To top it off they set up my room with the wrong name, good luck trying to get a hold of someone that will actually help you from the help desk.
Terrible
by Hurbisbad on 2020/05/09 21:55
Horrible customer service, they obviously try to make it as hard as possible to get help or make a change, even during Coronavirus when travel guidance is constantly changing. No actual support number, just a chat service that takes forever and must be staffed by 1 person because I was 3rd in line for 10 minutes. There’s a reason no one uses this
Scam company
by Shayenedra on 2020/09/07 15:44
The phone number doesn’t work, they take your money and never refund or tell you they give credits but then charge you again. The “customer support” is nonexistent. They will not book you and the invoice you get is not for the amount you got charged. It’s totally a fraud! UPDATE: They responded to contact them at an email address and I’ve done that, no response there either.
Love the way it feels
by Ed Albuquerque on 2021/02/25 23:48
The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.
Don’t!!! Just don’t!!
by Alabamaangry! on 2020/05/05 20:28
I had a change of plans and have been trying to contact someone for almost 24 hrs to no avail. They don’t have a phone number just live chat. I waited in queue for 2 hrs before giving up. I called the hotel to make sure they actually booked me because it seems like a scam. I literally have no one to contact for help.
Scam!
by MattDawson on 2020/10/06 14:40
We booked a room at a water park for my daughter’s 5th birthday. They gave us a confirmation number and said no need to contact the hotel to confirm reservations. We called to see when we could arrive to use the water park, only to be told the hotel was closed for the week. No reservation was received! The phone number is disconnected in the email. DO NOT USE THIS APP OR COMPANY!
Horrible
by trendfknsetta on 2020/07/06 04:07
Booked a hotel with them, they took my $600, they sent me confirmation number of my stay, only for one hour later to say all rooms were sold out. It’s been over a week and I have NOT heard back from them or seeing my money back into my account. I contacted them daily still no respond. WORST APP EVER. Do not go thru them!!!
Total Scam BEWARE
by nooooooookooo on 2020/05/30 19:13
Do not book! They will immediately take your money and never book it. They have the same person answer the chat every time, that is very unprofessional and can not communicate in English clearly. They will give you the run around when you try to get the hotel confirmation.
Were able to refund me
by Rr676 on 2021/08/30 20:24
.
No confirmation
by Jreyn77 on 2020/05/09 17:22
I booked a room in Vegas for October. It’s been 24 hours and no confirmation email, no contact with anyone and there’s no record of my transaction on their app! Their chat option is bs. My money was taken and as of right now, there’s no proof they actually booked my room.
Don’t use this app!
by Msme19 on 2020/05/18 18:17
So I booked a Ceasars Palace room for July. Once I paid, it has been hard to get anyone on their chat line. Then to top it off, they told me I didn’t book Ceasars but the Mirage, which I didn’t. They’ll send you a pdf of nothing you’re looking for.
Scammers.
by Juaniita1 on 2020/12/09 14:12
I booked a reservation in Las Vegas., they charged my card and when I called the hotel to confirm they named a different third party company not Hurb, they had booked my name but a different phone number and address. The worst my reservation wasn’t paid yet. Worst experience ever.
DO NOT USE THIS APP
by Elvia Moreno on 2020/09/08 06:37
I booked a room confirm with dates an everything ones submitted date was change, need no cancel the reservation I made and no option to cancel. I already send an email I haven’t receive an answer yet
Terrible
by Dodger541541 on 2020/08/11 17:55
Got charged by them got to the hotel and the hotel told me hurb had canceled my reservation. So not only did I get charged by hurb but also got charged by the hotel. When asking for costumer service just got sent in constant circles. Scam scam scam
This is a scam they took my money and never booked my hotel
by dont use Hurb on 2020/06/16 16:35
Don’t ever use this app or book anything! They do not respond to you by email.. I made several attempts two different emails.
No customer service
by cmChad on 2020/06/11 15:09
They say you have free cancellations, but trying to do it is impossible!!! I’ve tried for a week now with no success. Very disappointed
Great app
by juani123456 on 2020/08/21 17:39
Its a very good app and really easy to use!
Scammmmmmm
by rtypueh on 2021/04/25 17:31
The website when you book you ca cancel abs there is no way to cancel even within 24 or 48 hrs. Also this is not in English. And no customer service. DO NOT BUY ANYTHING FROM HERE
Scam
by Scottsh80 on 2020/11/18 23:40
Booked a stay at water resort and water resort was closed. (Drove 6 hours). There was no notice of it being closed at any stage of booking. It has been 13 days and they have not responded. Company is located in Portugal.
Horrible
by andjdbxh on 2020/05/29 19:45
No customer service and never sent a confirmation email
Horrible
by zezezezezd on 2020/05/12 13:46
This is a HORRIBLE/SCAMMER SITE. I book a place over a month ago and had to cancel I never received my money back!
Worst App
by Vera Witzel on 2019/09/05 19:24
Gives good packages to places I’m interested in but no packages from Manaus. This is torture! Who would give a good rating to an app that tortures them?
Horrible
by icantevensendthis on 2020/06/29 16:09
Horrible customer service!!! You can’t talk to anyone. Don’t use this app! Ever!!!!
Scam
by julz39388: on 2020/09/28 04:32
Awful company. Will never use ever again!
App is not reliable
by Rafae_Knupp on 2020/06/18 13:57
Customer service is ok, booked 4 nights at the flaming Las Vegas, upon arrival I had to pay entra $178 resort fee
Trash.
by yvgtvyb on 2020/05/15 20:18
Absolute trash.
Good
by Gasificava on 2015/05/24 07:44
Very Good app
Parabéns!
by Renan Godinho on 2014/02/13 21:10
Excelente aplicativo! Muito fácil de encontrar ofertas e comprar! =)
Exacly
by Tateinity on 2015/05/31 18:51
Só god
Bom app !
by Noguerol9 on 2014/02/09 00:32
Parabens pelo app
...
by Roberto Gohara on 2015/05/23 09:45
Cool!!!!
Malísimo servicio
by eutri on 2020/08/13 16:52
Hice una compra hoy y ya me lo sacaron de mi tarjeta y encima me cancelaron la reserva. Si piensan que se van a quedar con mi dinero se han equivocado!!!!!
HORRIVEL
by DaniRanney on 2020/05/05 06:09
Nem merece uma estrela. Fiz uma reserva em um hotel em Cancún. Na reserva dizia que eu poderia cancelar e receber crédito ou receber a devolução do dinheiro. Quando eu aperto na solicitação da devolução do dinheiro eu recebo a mensagem que deu Erro. Eu moro nos Estados Unidos. Não tem um número que seja 1800 pra que eu possa me comunicar com alguém. Quando tento virtual ninguém responde. Mandei 2 e-mails e nada. Quero meu dinheiro de volta. Pior companhia que eu já usei. Serviço ao consumidor não existe.
Descaso com várias cidades
by gleydsonf on 2020/03/23 21:16
Se você é morador de diversas capitais do Brasil, algumas delas com mais de 1 milhão de habitantes, esqueça o Hotel Urbano. Ele não considera saídas de cidades como Belém, São Luis, Natal, João Pessoa, dentre outras. Já enviei várias mensagens nos últimos meses falando sobre isso para o suporte do aplicativo e fui solenemente ignorado. Digo a todos que ignorem o aplicativo também.
Péssimo. Cuidado. Não perca seu tempo e dinheiro.
by LíviaDR on 2019/10/17 16:12
Fiz uma reserva e paguei. A compra foi confirmada com sucesso pelo aplicativo e pelo cartão de crédito. Um dia antes da viagem, o HURB disse que não “tinha confirmação” de que eu teria um quarto no hotel que eu paguei. Trata o consumidor como palhaço e não tem o mínimo de respeito. Como é triste ser consumidor no Brasil.
Simples e criativo.
by Janio Barbosa on 2019/03/27 11:32
Aplicativo é ótimo, amo demais viajar pelo HURB realmente tem oferece descontos incríveis, não é como outros aplicativos enganadores, a plataforma é muito simples de manusear e segura, acabei de comprar um pacote. Amo muito!!! 😍
Não tem opção para avaliação dos hotéis
by Marcosandino on 2019/07/06 07:58
Fiquei num hotel com xinxes(pulgas) e não tenho como avaliar o hotel para alertar outros viajantes.
Facil de usar
by Jptota on 2017/08/17 01:00
Pesquisei em 999 lugares! Melhor preço que encontrei! Já virei usuário de carteirinha na primeira compra!
Péssimo para pesquisas basicas!
by zyca virus on 2017/09/25 21:33
É só merchand, tô fora
Don’t do it they will keep ur money
by joker!!!!!!!!!!!!!!!!!!! on 2021/02/21 18:22
I tried everything an nothing they don’t help you and don’t send no emails and they don’t have nothing in English.. they say things to make u feel better but later to say sorry nothing we can do .. the place coco key is for kids your stealing from kids and stealing they moment to have fun... they have two c.e.o they are ways to make they pay I know this because I’m a lawyer 10 years now but a good friend of mines what to handle this type of case.. I just can’t believe they hurting people is a pandemic like this not cool ... I gave them 3 days this coming Wednesday hurb will see I’m not lieing about being a lawyer anyone that wants to take them to court you can just ask for my info I’ll send it through email .. hope no one els has to go through this
Ótimo
by Claudio OFF on 2017/07/31 21:41
Boas promoções.
Excelente!! Recomendado!!
by Tomhu1208 on 2017/05/12 16:42
App leve, simples e confiável!! Comprei um pacote nesse app pra disney em janeiro desse ano e deu tudo certo! Foi a melhor viagem, e saiu exatamente tudo como o planejado. Recomendo a todos!
Simples, Fácil, e seguro !
by Felipe Mateus on 2017/04/04 00:20
Comprei pelo app mesmo, no ano passado pacote pra Santiago do Chile e foi tudo perfeito, comprei novamente esse ano garanto, mega tranquilo e fácil. Graças ao HU consegui realizar meu sonho de ver a neve e agora pratico esqui todos os anos ! Valeu HU !!!
Preços mais altos no app que no site
by Thiago Sixel on 2016/12/28 00:46
Quando você usa o app os mesmos anúncios tem preços bem mais altos do que no site.
Rating Trends
0,0,0,0,0,0,0,0,1,0,0,0,1,0,1,1,0,1,0,0,1,0,0,2,1,0,1,1,1,1,0,0,0,0,0,0,0,1,2,0,0,1,1,0,0,1,0,0,0,1,1,0,0,1,0,0,0,0,0,2,0,1,0,1,2,0,0,0,0,0,0,1,1,0,1,0,0,0,1,0,0,0,0,1,0,0,0,1,5,0
All Versions
4.0
268 total
 5
169
 4
18
 3
8
 2
9
 1
64
Current Version (6.4.3)
4.0
244 total
 5
154
 4
16
 3
7
 2
6
 1
61
Version History
More...
Keyword Volume Hits KEI Rank
booking.com hotel reservations
0.00
41
1
9 ahora
0.01
39
1
ahora app
0.00
34
1
ahora mobile
0.00
32
1
reserva hotel
0.00
32
1
destination nsw
6.25
25
6
destinations kz
1.16
25
3
boeing now
0.00
24
2
destinos imperdíveis
0.02
24
passagens imperdíveis
31.75
23
1
vacation packages
72.62
21
destinos mb
2.60
14
3
destino as
0.00
14
3
hotel urbano
1.3 K
1