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App name
FlixBus: Smart Bus Travel
Description
FlixBus is revolutionizing the way people travel all over the world and is now in the US. Benefit from our unbeatable prices without compromising on quality or comfort during the ride. Traveling with FlixBus is so easy, there’s not much to explain. Just download the free app and try it. For bookworms that need more details, here are some tips to get you started ;-) BOOKING Choose your desired connection, enter your passenger information, choose your preferred payment method, and pay for your ticket. The advantages of booking through the app: - You don’t have to pay booking fees - Your app is your ticket, no need to print anything - You have access to special offers only available through the app INFORMATION ON YOUR TRIP You have access to your trip information and ticket at any time via your phone. Let the app guide you to your bus stop. Important information, such as delays or changes concerning the bus stop, will be shared with you via push notification or a text message so you won´t miss any information. Very important: don’t forget to allow push notifications! BAGGAGE Every ticket includes 1 free handbag on board and 1 free suitcase/travel bag. Unlike flights or other means of transportation, you can easily and affordably bring more luggage with you on the bus. Bicycle spaces are also available – just choose the option you need during the booking process. Our bus drivers are happy to help you stow them away. You can find more information concerning the rules and costs in our FAQs. IN THE BUS With FlixBus, you are guaranteed a seat with a comfortable and adjustable backrest, extra legroom, and, of course, we have toilets on board. More information about our services on the bus can be found in our FAQs. Doesn’t it sound Flix-tastic? See you on board!
Un asco de empresa
by sekou dior on 2020/09/21 17:46
No me quieren reenbolsar el dinero Espere el bus que llego 30 minutos tarde el conductor no me dejo subir aún enseñándole dni el billete dijo que tenía que enseñar el pasaporte por ser extranjero soy residente en españa e viajado siempre con el dni . El conductor no me dejo subir y no me quieren devolver el dinero
E
by cosmicslatte on 2020/09/16 23:12
Try not to use during the pandemic! It's packed more than ever, many people did not wear masks and no one did anything about it, busses definitely did not feel disinfected (not even clean) and the prices are up. On top of that some of their drivers are really rude, and it's not worth it. (This applies to US)
Great product!!
by GreekPete1983 on 2020/08/27 00:09
On Time, cheap, amazing service, got to Vegas in a breeze.
No show and no refund.
by pixelcatface on 2020/08/25 11:09
What a disappointing experience. My husband and I booked 2 bus tickets after all the trains in Genova to Milan were full. We went to the bus location, saw multiple FlixBus buses go by, but not ours. We waited there for 2 hours until we decided to find another solution. We had to rent a car which was 300€ plus tolls. The worst part is when I spoke with their FlixBus’ customer service, they said that in their system we checked in to the bus (literally impossible) and that unless I had proof, they couldn’t give me a refund. When I showed them the rental car receipts, they doubled-down and refused a refund. My advice? Steer clear of this company as much as possible.
worst version ever in the history, don’t update!!!
by миколяяяяяя on 2020/08/10 13:25
The previous application was worth like 3 star, but version 7 generation is zero star.. For example in IOS version, you can’t see the stops in between nor you don’t have option to log in so you have to enter your ticket every time. Also you can’t track the bus in the app, you have to use external website... doesn’t you think the functionality goes backward? Disappointed customer😐 updated 2020.August 10th
Good + Suggestion
by Mary20%Vene on 2020/07/21 15:54
Actually it is a good service and it is cheap just a suggestion that should be taken into account if the seats in front are not going to be able to be used due to prevention rules against covid-19 they do not have them available to reserve when you buy your tickets in the app because the People end up sitting in the positions that other people have reserved and paid for and a conflict is generated. I hope they improve it.
Trip cancelled
by cvh127 on 2020/07/05 12:54
They keep your money! They will cancel your trip on short notice and keep your money. You supposedly get credit but I don’t see it in my account.
Okay
by Kittylub on 2020/06/18 03:07
I’ve honestly NEVER had a problem with this bus company ever. I’ve used it A couple of times and so have my friends. My boyfriend, brother, and I are all blind/visually impaired. One complaint I do have is the fact of navigating where the stations are. It is hard to tell Uber/Lyft where to go because most of the time they don’t where it is, when it can just be a little platform in the corner. Not very good for the disabled. I’ve ridden mainly from/to Tucson AZ and LA. Always been on time and the ride was smooth. Perfect. Honestly it’s better then Amtrak at times. They are always late coming to Tucson from LA. The ONLY other problem I have is the drivers are NOT very good with dealing with visual impaired persons. Got some that just don’t care and that are rude. One was chill but not so much helpful towards my boyfriend and I one trip. Other then that, my boyfriend loved FlixBus, it’s doable and affordable. Recommend.
Terrible company that’s flix bus
by fucccccflix on 2020/06/17 05:27
I reserved 06.07 for after 2 weeks bus from LA to Las Vegas But forced cancellation by flix bus And they just give me voucher same cost until 1 year What?? I called they company but they just said to me that’s is we’re rule can’t refund cash to account So I share my experience Even force cancellation your book, can’t refund your money in your bank account Please before booking, you remember Go to cash not coming.
Penalizing It’s Apps User
by wanderer in spirit on 2020/03/19 23:13
I live in the U.S. where FlixBus currently does not operate. I downloaded app because I travel frequently in Europe. When I make a reservation to make trips within Europe, FlixBus apps charges $2 for “service” fee. It says it’s for the service and is not refundable even if I cancel the reservation. Never saw ANY COMPANY that penalizes people using the company’s own apps. Quite contrary, companies reward people using their apps. When I buy a ticket on FlixBus, I use other site to do it and save $2 each time.
Don’t recommend!!!!!
by amyfsell on 2020/03/18 00:40
They made me miss my bus today cause they can’t put the address up front where it should be and i looked up the address and it wasn’t the right place.
Why offer tracking?
by Bug city. on 2020/03/16 02:59
I use FlixBus weekly. According to the app you’re supposed to be able to track the bus but I have never once seen it work. Why offer it? Useless
Muy mala aplicación te da la obcion de reajustar el viaje pero al final no lo hace
by ney vidal Ministrires on 2020/03/14 22:27
Esta aplicación es malísima te da la obcion de reajustar tu viaje pero no lo hace y al final los choferes no te montan en los buses y exigen que compres otro ticket y cuando la culpa no es tuya es de la aplicación.
Terrible
by Elm6785753 on 2020/03/11 19:58
I have received over ten emails at different times about how my trip was canceled and changed to something else. Nothing has ever been clear as to what the changes were or how to find them because the tracking system is busted. Never will consider booking a trip on FlixBus again.
Mother5
by 5mother on 2020/03/10 22:20
I was Picked Up on Time and By KIND Drivers. I had to attend A Spiritual 🙏🏽Meeting in Las Vegas Nevada 🇺🇸. My Business Trip was 💯 % Successful because of Flixbus app pickup Green 🟢Bus from Departure: UCLA Westwood CA Destination: Downtown Las Vegas Nevada Return to CA Departure: Las Vegas Blvd/ Las Vegas Strip Pickup stop: Forever 21 Returned to UCLA California Home 🏠 Sweet Home FlixBus app✅🚌 Thank you Sincerely ms melodie huckaby mother5 Spiritualist 💌🕯🙏🏽🙇🏾‍♀️ Satisfied Customer ✅
Very easy to book
by RudyMartinContreras on 2020/03/09 19:33
Flexib offers great prices
I got ripped off
by fernq on 2020/03/09 17:10
I purchased two roundtrip tickets from Baton Rouge to New Orleans on February 15. The return was at 11:40pm. After waiting for a long time we get a message stating that the bus had been cancelled, and were “rebooked” for the morning after, leaving us stranded overnight in New Orleans. After several attempts trying to find a number to contact FlixBus, which I still haven’t found, I was left with taking a Uber home which cost $150. THAT IS UNACCEPTABLE CUSTOMER SERVICE!!! Since there is no phone number, this review is my vessel to you.
Avoid Flixbus
by Kacey4114 on 2020/03/09 13:11
You get what you pay for. Just be mindful they will allow you to book a ticket even tho they have no intention of showing up, and no intention of notifying passengers. Flixbus left me and several others stranded last night, after FINALLY getting ahold of their customer service, they informed us that all buses were cancelled. Great job, Flixbus. Do one 🤷🏻‍♀️
Bus never showed and was stranded
by vanillaskyline on 2020/03/08 22:28
I’ve booked several times with Flixbus and overall had a well experience until recently. Booked from Texas to Oklahoma and had to transfer to a different bus in Dallas by a sketchy area and the second bus that was supposed to take me to my destination NEVER showed up. I waited over 2 hours and when I called there was no answer to where my bus was so my only option was for a rebooking at 3:00 am or a refund. Even with the refund it didn’t make up for this. I was all alone in a big city with no family or anyone to stay with and to top it off my phone was dying so I had to think fast. It is a horrible scenario for anyone to have to deal with. I was fortunate enough that it was still daytime and that I carried enough money for extra expenses such as a taxi, hotel and food, but if I didn’t have any of that I would have been stranded. I highly advice to have a backup plan in case this happens to you. Always make sure to be over prepared because this can happen to anyone. Never taking Flix again.
Connection
by leilataylor on 2020/03/07 00:03
There is no connection to see where your bus is, it just constantly says “oopsi we couldn’t get a signal right now. Please tap to refresh in a couple of minutes. I’ve been using this app for months and it never refreshes and gives me a signal
Poorly coordinated - an unfortunate $31 spent
by Ashley Toscano - real name on 2020/03/06 19:59
If I could attach a sound clip to this review, I really would. I’m 2 hours into my trip to New York from Virginia & since stepping foot on the bus the has been a non stop beeping sound. LOUD beeping. The bus driver left late because of his belongings being in the seat directly behind him on a full bus— so passengers who paid for their seats couldn’t sit upon arrival... THEN.. he stops for gas about 30 miles into the trip? I will spend the $180 next time on a flight and save my sanity. The only upside is that it’s actually clean.
Slacking
by qawilliams11 on 2020/03/05 23:08
It fails to load important information on time, or doesn’t at all. Bus updates are also very inconsistent and hard to read when the signal is never on point or even on at all.
Disappointed
by dyresa on 2020/03/05 21:26
There needs to a way to change it you make a mistake on the date to be done within 24-48 hours instead of being charge a cancellation fee and still rebooking with this bus service thats a bad downfall for little mistakes.
Doesn’t give your refund back
by MellanySo on 2020/03/05 01:41
Good price but doesn’t give back refunds and deducted $3 on top of that but it doesn’t even matter because it won’t give you’re money back
The driver was late for 1 hour and 21 minutes! Outrageous!
by Rate the bus on 2020/03/04 04:03
The FluxBus is a joke to me! The driver decided he can show up whenever! Late for 1 hour and 21 minutes is not ok! Where possible he could, he couldn’t be stuck in a traffic for so long in Sacramento?! The bus stop was a scary place to be with kids, under the freeway bridge, the noise of the traffic above us n by us gets even louder under bridge, the wait area is a regular narrow sidewalk, and no benches, crazy people passing by, lots of homeless (no offense)! After a busy day, running around with all the errands and run to the bus with luggage and the kid, we arrived to stop bus early! We showed up very early to insure we are not late. I was holding my kid and was so exhausted and we had to stand there for almost 2hours! Called Customer service 3 times! Although they were super polite they had no information why the bus was late! And when bus finally showed up, at 5:16 pm (NOT 5pm, as it says in the FlixBus App!), the driver simply asked for tickets and said nothing about his delay, no apologies or explanations! He looked like he just had a nap and doesn’t gives a s.... about it all! Had two stops at Davis and Berkeley and When we arrived to SF at 7:30 pm I checked FlixBus app n it says we arrived to SF at 7pm! What a lie!!! Never again, I am using their services and will Not recommend it to anyone!
No customer service
by Jake Bertucci on 2020/03/01 18:09
Just try and find a real live person at this company
Customer service
by Isureal? on 2020/02/26 02:24
They are terrible with Customer service. Drivers are constantly late or no shows. They never respond to your emails. If you call customer service they can not assist and tell you to email customer service. They constantly raise prices when they have done nothing to fix their crappy service.
Horrible !
by whyarealltheawnicknamestaken on 2020/02/25 00:23
The bus was supposed to arrive at 4:35 then it had a delay to 4:50 I just got on the bus at 5:10 that’s horrible I called customer service twice they did absolutely nothing this is absurd. I’m so frustrated. I highly DO NOT RECOMMEND THIS BUS I personally prefer the Amtrak.
If I could give this 0 stars I would
by Mariomtz12 on 2020/02/23 22:51
The bus is always delayed like an hour and their customer service is horrible and lie to you with information that’s not accurate.
Not worth it
by Tryin_get_over_u on 2020/02/23 07:51
Terrible customer service. We were confused about where to go, but pulled up at 5:58 (the bus left at 6). We TALKED to the bus driver, said we were going, but had to buy a parking ticket right across the street from the same guy we just talked to. Mind you, this same man that told us okay. Acknowledged our bus. At 6:01, literally us CHASING the bus, he left. Unlike Uber, Lyft, any other transportation service, when you miss a ride you do not get anything back. They’ll keep your money for a service they didn’t provide, and won’t offer anything to you. I even called customer service seconds after it happened! Will definitely never use again and I suggest no one does 👍🏼
Change date of travel
by battlin billy on 2020/02/23 03:47
Hard to find on app or anywhere on website using I phone. Exasperated
Last minute purchase
by TrafficPerson on 2020/02/22 16:37
Please remove the available ticket 10 minutes before the departure time.
1st ride
by glen.09 on 2020/02/22 15:43
Bus ride was excellent, clean friendly staff, will definitely use them again
Fake advertising
by modelo_chula on 2020/02/22 13:41
I tried to put in my location and it gives me places not in the us or where I’m located
Poor Customer Service
by DH Scammed Me on 2020/02/22 08:09
Convenient when it works, but when it doesn’t!? There’s no one to call. I’m stuck here with 8 other people for a bus that never showed up. The “live map” route info doesn’t work, there’s no notifications, nor any type of updates or clear pick up instruction. I’ve been here for 2 hours over time, it’s 12 am, I’m out of cash and not sure what to do...
Worked well!
by ItsMeOnlyT on 2020/02/22 05:45
After seeing some of the negative reviews I was skeptical. But, FlixBus was much cheaper than Greyhound or MegaBus for my trip, so I gave it a shot. It was hard to figure out where the bus stop was from my ticket, but if you go to the “find a stop” section of the app, and search your stop, you will be able to find an address to put into apple or google maps. Once I had the address, finding the stop was easy and the bus arrived right on time. Be warned that you might not get a notification exactly when the bus arrives, so you have to be outside looking for the bus. The driver was very friendly and the bus was comfortable. The bus also arrived to our destination on time. It was everything a bus service should be. I have only taken one trip with FlixBus so far, so I will update this review if needed.
Payment Failure
by KkkGamer on 2020/02/21 20:35
I am from Iraq, and I was planning to go to Europe. I wanted a bus from Venice to Interlake but when I tried to pay i got failure message. My debit card is from a very known and international bank in Iraq but couldn’t. I used a master card of my friend it didn’t work too. So I had to tell someone who is from Europe then it accepted the payment. I want to know if Iraqi people doesn’t count as humans or what?
Disappointed new customer
by Def. Tae on 2020/02/20 06:11
HORRIBLE SCAM ARTIST.....,,,
Horrible horrible bus service
by chickennoodleanihlator on 2020/02/20 05:00
Horrible customer service! Bought a ticket online and i didnt “show up on the list” AFTER WAITING 6 hours when my bus was supposed to be at 3 pm!
No refund was made
by Yas713210 on 2020/02/19 00:24
The bus is excellent and the trip too but when you cancel a trip they not give you refund. I still waiting for my refund!!! The app not help either to go to customer service to get your refund not even send email about it! I still give five because the bus and driver are great. No complaints about that.
Worst app on the planet
by Fruity balls on 2020/02/18 17:16
After using this clunky service 3 x I’m done. Errors out repeatedly when trying to process payments. No customer service to speak of. Bus driver missed my stop. Not sure it could be worse.
flixbus is garbage
by Gamrboi on 2020/02/18 05:26
My driver literally got LOST!! He stopped for 30 minutes while he tried to figure out where he was. He aimlessly drove around parking lots without bus stops in them. He got me to my destination an hour and fifteen minutes late. Flixbus is garbage.
Information about Customer Service’s phone number
by IslaideFg on 2020/02/17 16:33
All is good but us need information to call to Customer Services to solve any situation with the booking... Thanks you
Rude black bus driver lady
by ebony hester on 2020/02/17 14:43
I just called and spoke to customer service they said to file a complaint online and request my money back for the trip our bus stopped twice once I believe in El Monte which the app didn’t state then 2nd time in Victorville someone asked me if this was Barstow I said I don’t think so don’t know why we’re here maybe their picking up people I don’t know ! Then a gentlemen got on with jack in the box I’m like is this our stop the gentlemen now infront of me said I just walked to the front and the lady said were not stopping in Barstow Victorville was out 20 min stop and now it was over in 2 mins so as the male employee got back on I asked him is this our break stop ? How come no one let us know over the intercom like all the other drivers do what’s going on when they stop the very rude black lady employee stood up and said we ain’t gota let you know anything if u seen the bus stop u can ask I said I shouldn’t have to & half the bus in the back don’t know what’s going on so I know u didn’t make an announcement ever she said well I did my job if u have a problem u can call & complain still waving her hand then called the sherrif to get me off the bus 6 months pregnant now wasting 20 more mins instead of being professional. Customer service was on loud speaker wen sherrifs came and told them she was suppose to make the announcement only reason I wasn’t kicked off for her lace of communication I’m unpleased and def want her reported ghetto and very unpleasant and unprofessional customer service said email my complaint and let it be known she was rude and called sherrifs still awaiting this situation to be address was 2/3/2020 & still not a representative has yet to call or reach out in reguards to it Booking number 1073772894
Recommend this
by Emeralda . Garcia .O on 2020/02/17 01:45
The service was good me and my sister took a bus from AZ Tempe to LA Ca It has a bathroom in the back , usb charging outlets , great experience! I like riding the bus instead of plane now it’s more peaceful and quiet at night If you don’t mind the hours or going then this is your way to go !
Won’t take my payment
by Siiize on 2020/02/16 23:39
I have tried multiple credit cards and payment methods and different email accounts and the app won’t take my payment. Very frustrating.
Hard to navigate
by ryeandgin on 2020/02/15 03:24
Hard to use. Can’t see if a bus is arriving on time easily. Poorly designed.
Couldn’t cancel booking
by dumbcookie on 2020/02/14 23:24
My Uber was running way too late so I decided to cancel my booking, but the app kept crashing and then I couldn’t cancel. I called customer services but they refused to issue a refund. I’m very mad about this. This was my first time using this bus service yet I was given no help.
Bus ride
by Yaaeyo on 2020/02/14 22:36
Driver was super dope. Loved him!
FREEZE have to reboot app in order for it to work, everytime
by Wiz_Newton on 2020/02/14 17:42
My app aas fine until I updated it. Been checking weekly for another update. Plz come out with and updates Verizon so my glitch problems go away.
More like Fix Bus
by Lv619 on 2020/02/14 14:56
Got a notification for delayed bus in Phoenix by 20-30 min and it showed a new departure time. I get there and wait another 30 min only to find out it actually left on time despite the app showing it was still delayed. Last time I rely on them for a trip back home to my family. They lost a customer for life.
Payment Issue never resolved
by kaleighgrinage&gmsil.com on 2020/02/13 22:10
So let me just say I used to love the app but about six months ago I’ve had the issue with my card payments on going through. I’ve tried to contact the help line with absolutely no help. It’s really unfortunate I’m now unable to use the app or website.
Can’t book/no help #
by zoomgbt on 2020/02/13 03:33
Unable to book ticket and no phone number available for help.
Flix bus Florida
by 🐯🐯🐯🐍🐍🐯🐯🐯🐍🐍 on 2020/02/12 22:25
Smooth trip aboard Flix bus across Florida. The bus came on time and arrived ahead of schedule. Great price for what you get even though there are bad reviews out there. I I would use again and hope Flix bus’ prices stay competitive.
I rode 20+ times and continue to have a love hate relationship
by fongatong on 2020/02/10 19:38
Can’t complain about the prices but when the driver comes an hour late and proceeds to wait another 10 minutes on the phone, that gets me a little mad. App doesn’t work when the bus is late and I’ve never had a real signal for any bus I’ve taken. Half the time the bus is early and the drivers are respectful and sometimes they’re 30-80 minutes late leaving you in horrible weather conditions and still proceed to talk on the phone while driving the whole 3 hours back.
Very Unprofessional
by Ashanti Lo on 2020/02/09 22:39
From the customer service, policy on refunds and the way the bus drivers carry themselves. I highly recommend not supporting this line of business. Take a train! Hell, walk to your destination even, but do not waste your time!
Need more frequent services to Philly
by va6744 on 2020/02/09 06:02
I think it would be great if you have more services NY to/from Philly. There are no services after 1 am on weekends from NY to Philly and there should be more like 3 am 5 am. From Philly there are no morning services before 10 am. I think the bus is great and it would be perfect if they are more frequent so that people don't have to take MegaBus and Peter Pan.
Playing the Nauseating Movie Musical Annie for all to hear
by CShaw104 on 2020/02/08 17:45
WHY WOULD THE DRIVER OR COMPANY PLAY “ Annie” the musical for all the hear ?
What a horrible app
by evsanten on 2020/02/08 02:33
The user is forced to try different days to figure out if the bus is even running. Would have loved to take Flixbus but went by Megabus because i could figure out the schedule. The programmer of this app ought to be flogged publicly.
Terrible Service
by Shlay24 on 2020/02/08 01:24
Not only did we not get updates, but our bus was delayed almost 1.5 hours AND my friend going to a different city also got delayed almost 2 hours on top of their driver not even being their actual driver. Never using this service again.
Don’t waste your time also more expensive then grayhound
by $TONYT$ on 2020/02/06 20:42
I decided to put my date and time for my trip and it said it was not available.....
I can’t change my booking I accidentally put the wrong dates
by mono o908 on 2020/02/06 03:32
Help!
Crap
by DOXT BUY THIS GAM3 on 2020/02/05 22:30
First and last time I use this. I bought a ticket and didn’t receive it. But you best believe they took my money. DO NOT USE THIS SERVICE. It is crap!
Worst Customer Service
by HarshinaM on 2020/02/03 04:37
There is no proper address provided for boarding the bus. The tracking service of the bus is always unavailable. We do not have any option to contact the responsible person in case of emergency. This is the worst service I have ever seen from any travel options.
Left purse on bus
by lynn Goff on 2020/02/03 01:11
I left my purse on bus 2244 to Dallas when I got off in OKC. 2/2/2020 at 6pm. No way to contact anyone. Anxious to see if I get my property back.
Do not use Flix Bus it’s a scam
by FYOUFLIXBUS on 2020/02/02 23:53
Booked a ticket and the bus NEVER showed. Was here legit 30 minutes before the bus left and the customer service said the bus showed up, but it NEVER DID. Was in the exact spot it said to be and waited waited waited. Never showed. Customer service was NOT helpful. Didn’t offer me anything to help Flix bus is a scam!! Save your money and use mega bus which is REAL
Worst transportation
by rebaz4477 on 2020/02/02 17:35
This is by far the WORST transportation method, NEVER ON TIME, its eighther late or departs early without notifying the passenger.
Great Experiences
by ==PumePume== on 2020/01/31 16:38
So far I have had no problems with the app and company! I’m a college student who uses their bus services often and so far the app has been great and the buses are clean and don’t smell like other buses offered in my area
Trash
by CheckmateAce on 2020/01/31 12:35
The app is trash, customer service is trash, being able to call and talk to someone if you have an issue is trash, they way they organize assigned seats are trash... because some how some way people still end up sitting out of order which then causes many confusions.... #Trashhhhhhhhh
Muy mal servicio en la aplica. Ion
by SlayingGoatz on 2020/01/31 06:37
No tiene póliza de cancelación u los bus no llegan y te dan otro ticket cuando tú no los necesitas
The Worst Bus Service Company
by Caroline Christabelle on 2020/01/29 19:32
On top of traveling with Flixbus being the worst experience of my life, the app doesn’t even provide you real-time updates of when your bus should be coming. They don’t even provide a contact number for your driver or the company on the app.
Flixbus
by dina160494 on 2020/01/28 02:24
Really liked
Poor customer satisfaction
by oneydon9x on 2020/01/26 08:00
Don’t use this company
Won’t let me purchase!
by meonnnnnnn328 on 2020/01/22 22:17
Keeps saying try new method of payment
Horrible
by Beeeeeeésüñ on 2020/01/21 19:33
This bus breaks down or has problems 90% of the time I ride it. Can not rely on it at all.
Good
by smoga29 on 2020/01/21 15:05
Request to add a stop at DFW airport as well and will be great if there are services that start around 6:30 am from Dallas to Austin
AMAZ-ING!!!!
by budgeting college kid on 2020/01/21 14:20
One of the best travel apps for college students on a budget. Reasonably priced and take you to the campus cities you want to visit!!
Horrible
by keithjackson999 on 2020/01/20 23:38
I couldn’t recommend this company any less I tried buy a ticket three different times and was charged and never received any proof of purchase I called customer servise 5times before I received a refund for the three un successful transactions I will never use this company again for travel it’s horrible
No bueno
by hateflix on 2020/01/20 19:04
This may be the worst app I’ve ever used and you appear to have zero customer service.
Please improve
by byuit on 2020/01/18 21:07
Please improve
Boston to New York
by SamStJohn on 2020/01/17 00:35
I am telling EVERYONE about this Awesome Bus! I want to fill it up! Clean, Polite, Comfortable. If it wasn’t for these too good to be true prices I could not have taken my daughter on this trip. Thank You FlixBus! DONT FORGET TO TIP YOUR DRIVER! They took a load off your shoulders!
Ridiculous
by msanme55 on 2020/01/16 17:08
Tracking status on the bus had no signal at all . I took an Uber to the bus stop expecting to leave maybe 10 min later turns out the bus was running 70-80 minuets late !
Why do we have to scroll through so much?
by 4271on the go on 2020/01/16 07:57
I’ve ridden flixbus a couple of times, love the service, but the app could be more user friendly. I have yet to understand where all of my bus stop options are, because as it stands now, you have to scroll through what seems like hundreds of options, most of them in other countries. Why can’t we just limit the search to the country that we’re currently in? Maybe I’m just not looking in the right place, but it would be nice to see all of the places flixbus services.
Unsure if I’d use FlixBus again
by karina9876 on 2020/01/14 00:56
Recent trip had me with anxiety The driver was falling asleep and kept going sideways to other lanes
Love the Big Green App
by froggy sue on 2020/01/13 05:07
Now I’ve made over 60 trips with FLIX over the last year to snd from Las Vegas to Los Angeles. It is easy and straight forward. Occas, the wrong date is booked, I just call the 800# and the give me a v c ode to input for another reservation. I always buy a reserved seat for $1.49 just before paying for trip. It’s worth the tiny fee to sit closer to the front of the bus. Catyko
Horrible experience
by msu-ellie on 2020/01/12 19:27
My first time using the flixbus and I am no stranger to bus rides as I have used other services such as the Megabus. My bus was at 7:20 pm and the weather was about low 30-40s degrees. I got to the bus stop at 645 and waited until 7:23 realized the bus left because I got a text message at 7:23 saying that there was a bus change in type and color AFTER that bus had already left 3 MINUTES AGO! I stood in the cold for almost 40 minutes with distress and panic! I called Flix and the lady told me on the phone that it isn't Flix's fault but the operators fault. Like what?! I have the app and the texting services. The bus that was there, the guy didn't even come out of the bus saying anything! Now what if I was stuck in a unknown place since the Flix bus STOPS for pick and arrival here have sketchy dogdey places. Sketchy Drop off and pick up spots I will not be riding flix again. Not all the buses are nice and new since they use an "operator service" beware!
Best app in class.
by Knick-kname on 2020/01/10 22:42
So far I’ve used Bolt, Gobus, greyhound and this is the best in all respects. Interface and usability all around has been great. Not buggy or klunky like the other ones. It seems like everyone charges a $2 booking fee now which is annoying.
Need Easier Way To Check Arrival/Departure Status
by Artesque on 2020/01/07 19:19
This is a great app however, navigation to live arrival/departure status inquiry is challenging, frustrating and time consuming to find and doesn’t appear to be updated in real time. 5 stars if developers can place a prominent, live/real time trip status button on the home page. Travelers need an accurate, easy, quick view of their bus status. More informative, up to date communication with the travelers before and during trips would be appreciated.
Customer service is terrible
by mbs510 on 2020/01/07 19:01
I have tried to use the online menus to answer my questions, but they are not helpful. Also, I get different answers to the same questions from the app and from the online site. Example: baggage size/weight.
Good app
by chimchim9$ on 2020/01/06 19:21
The app was good it was helpful
FlixBus
by -Chae on 2020/01/06 15:18
They really just need to make sure that they drop people off where there’s food and bathrooms specially when transferring and waiting for your next bus an hour and a half. The buses are kind of crowded none of the outlets work so I was unable to charge my phone. the seats could be a little bigger it is crowded on the bus and the driver drove like a bat outta hell. Best thing is FlixBus makes great timing and there driver are really nice.
Fresh
by f1goongang on 2020/01/06 09:01
Good app
olympia to seattle schedule
by zambalparin on 2020/01/05 16:32
as a person who just wants to go to seattle and return the same day, this will not work for me. i will need a hotel to stay in seattle if i only want to shop and see show same day. you need a morning departure from olympia and aftenoon return from seattle for this to work here.
Worth it
by Beauchamps Girl on 2020/01/05 13:43
So cheap, convenient, clean and easy
Terrible internet
by fixitbus on 2020/01/03 11:46
Yes it’s three hours that I have tried to buy ticket with iPhone 11. Now I have had to buy ticket at high price with no seat reservation. Who knows where is the number for customer service. I hop the bus shows up on Saturday. I don’t want the Houston trip again in Seville where no one knew where was the bus stop. RlG fixitbus
Punctuality
by T01012020 on 2020/01/02 01:59
If you need to get somewhere in a timely manner, then please consider a different company or another form of transportation. The ride was smooth and the driver was nice. I just do not appreciate the delay and lack of communication towards passengers.
No very functional
by Jonathan Kala Morel on 2020/01/01 19:02
Very unclear & many of the links & functions seem unresponsive .. Literally nowhere can I find the departure location
Customer service
by 1069424444 on 2020/01/01 14:41
I need to talk to
Good price, no service
by missladylistener on 2019/12/31 05:22
The actual ride is great for the price, but there is zero support for any issues that may arise using the service.
Hit or miss
by fernlimyay on 2019/10/10 15:38
When it works, it’s great! I’ve had several smooth trips from LA to San Diego. But I’ve also had a trip from San Diego to LA where it got delayed by an hour, then two, then after calling customer service and having them tell us that the bus is right there (no, I am right here, the bus most certainly is not here), they said oh actually we’ve canceled the trip. I managed to get a refund but sneakily, they didn’t refund the service fee. We found out through a worker at Amtrak Santa Fe Depot that they hadn’t seen a FlixBus in weeks, and that FlixBus just cancels trips (after multiple “delays”) if a bus doesn’t have enough riders. (There were about 7 of us waiting and helping each other get information.) I won’t be booking that segment ever again, but will do LA to San Diego, as that has been reliable so far. Moral of the story: it really depends on your route, and assume customer service is on par with the cheap fare you’re paying. (Customer service = keeping customers informed with correct info, as the bus drivers have been great.)
Beware!
by trulyabby94 on 2018/06/11 23:37
I would leave zero stars if I could. I was excited to try it out as it was fairly cheap to go to Las Vegas. I was even happy that it allowed you to reserve seats for an extra fee. I was nervous about our group having to separate on the bus so being able to do that seemed great. The bus arrived early and I thought everything would be ok. As soon as we boarded we saw that there was no numbers on the seats and the bus had already made a few stops before us so we were stuck with trying to get seats together. We had reserved seats at the front and we ended up in the back near the bathroom which we wanted to avoid. On the our trip back to LA, the bus was late. We received one notification that it would arrive at 8:50pm instead of 7:55 like it was supposed to but it did not arrive until past 9:30pm. It was not even a FlixBus it was a charter bus which had no WiFi, no outlets, and like the first ride, no numbered seating. So once again we had to scramble to get seats together. I have since sent several emails and even contacted them on their twitter accounts to get my money back for the seat reservations and I have been ignored. I would advise everyone to go with a more reputable bus company that you can trust. FlixBus will take your money and they don’t care if you even make it back in time as by the time we got to the station the regular buses and trains had already stopped running.
The driver was late for 1 hour and 21 minutes! Outrageous!
by Rate the bus on 2020/03/04 04:03
The FluxBus is a joke to me! The driver decided he can show up whenever! Late for 1 hour and 21 minutes is not ok! Where possible he could, he couldn’t be stuck in a traffic for so long in Sacramento?! The bus stop was a scary place to be with kids, under the freeway bridge, the noise of the traffic above us n by us gets even louder under bridge, the wait area is a regular narrow sidewalk, and no benches, crazy people passing by, lots of homeless (no offense)! After a busy day, running around with all the errands and run to the bus with luggage and the kid, we arrived to stop bus early! We showed up very early to insure we are not late. I was holding my kid and was so exhausted and we had to stand there for almost 2hours! Called Customer service 3 times! Although they were super polite they had no information why the bus was late! And when bus finally showed up, at 5:16 pm (NOT 5pm, as it says in the FlixBus App!), the driver simply asked for tickets and said nothing about his delay, no apologies or explanations! He looked like he just had a nap and doesn’t gives a s.... about it all! Had two stops at Davis and Berkeley and When we arrived to SF at 7:30 pm I checked FlixBus app n it says we arrived to SF at 7pm! What a lie!!! Never again, I am using their services and will Not recommend it to anyone!
0/0 do NOT recommend
by katt.k0 on 2019/06/23 16:58
Okay so this bus is cheap so I get why it’s not the best but let me tell you arriving THREE HOURS LATE is not worth the twenty bucks. The worst part is while we we’re waiting we called their customer service MULTIPLE (like 8) times and we kept getting the same it’s going to be there in five to ten minutes just sit tight. However it was NOT there in five to ten minutes, even after the last phone call it took thirty minutes to arrive. Because of their convincing promises we didn’t get on the train we had as a backup and because the drivers didn’t even TRY to make up the time as we went we missed our flight and somehow added even more late time when we were on the bus, arriving three plus hours after we were supposed to in Vienna. Furthermore, customer service was completely rude and unhelpful just like the drivers, the website doesn’t work neither does the app and we will receive absolutely no compensation after missing our flight, not staying in the hotel we ordered because we had to take an overnight train to Italy. All of that cost money and considering how big a company this is you’d think they had enough money to give some back. Shame on them don’t recommend even for the cheap prices.
Good ride
by RubiG7 on 2018/09/06 15:52
The overall ride has been a breeze. The seats are comfortable. Reason for me giving it 4 and not 5 stars is because it is somewhat unorganized. The bus arrived 20 min late, it would be nice to get notifications letting us know this, especially for those new to this and the pick up location is not specified. Also, I paid the extra amount (Not much) to choose a seat. I chose a window seat because that’s what I enjoy. I tell the bus driver my seat number, and he tells me, “You can just sit next to her”, pointing at the person that had taken my assigned seat. I chose not to say anything because I try to avoid confrontation so I thought It would have been nice for the driver to tell the person that it’s time to give up the seat for those that paid for assigned seating. Also, the bus is not too clean, the floors have a lot of dust and hair pilled up under the seats. Will I ride again with FlixBus? Of course. It’s affordable and it gets you to your destination. Just don’t pay the extra for assigned seating unless you want an awkward ride if you chose to say something. :)
I rode 20+ times and continue to have a love hate relationship
by fongatong on 2020/02/10 19:38
Can’t complain about the prices but when the driver comes an hour late and proceeds to wait another 10 minutes on the phone, that gets me a little mad. App doesn’t work when the bus is late and I’ve never had a real signal for any bus I’ve taken. Half the time the bus is early and the drivers are respectful and sometimes they’re 30-80 minutes late leaving you in horrible weather conditions and still proceed to talk on the phone while driving the whole 3 hours back.
Never Again
by Ruben_villaa on 2018/11/20 03:26
Service is absolutely horrible. I would never recommend anyone to ya this service. My husband and I went on a trip to Vegas this past weekend, we checked out of our hotel and went to the spot where the bus had dropped us originally. The bus driver showed up was checking people in when we tried telling him he was our bus he said we weren’t on his list . He didn’t allow us to get on and told us that our bus would be there at 8:15. We’ll turns out that was our bus but we were at the incorrect pick up location. The driver could’ve simply told us to go to the next location , but instead left us. We contacted customer service where we were helped by the worst CSR ever. No manners, no respect. She told us that there was no way she could give us a refund or help with some time of discount even though she forced us to buy new tickets. The new tickets happened to be 12 hours from the time we were originally supposed to leave. We were stranded with no where to go, charged and extra 60$ all to come back. I will never use your service again and I have put in a complaint with the better business bureau .
Location address for driving
by AshMarieT on 2018/09/13 03:51
Almost missed my bus took a lift to pick up location first time taking bus back home at night couldn’t remember location in dark so dropped me off at what a burger because said we had arrived at S Rural got on to app and walking direction kicked on and wasn’t at pick up had 2 minutes till leaving so had to literally run 3 blocks waving my hands to catch drives attention so they didn’t leave with out me driver nicely waited for me. Have to say this bus is amazing price is more then affordable for my work trips and such an easy rout if they get this problem fixed it will be 100% perfect nothing bad to say about this Business at all drivers are so friendly and go above and beyond maybe having an actual address if people are new to this rout would be helpful for future references. Thank you FlixBus for getting me to and from safely And comfortably.! You Rock just a minor problem.
Amazing price, gets the job done
by Markkittus on 2018/10/17 01:01
I don’t understand why this has such a bad rating. I did a roundrip from LA to SF for just $20. Of course this is not as flying in business in a plane. It’s a bus, so it’s not as chill as a plane, it’s a longer trip than in a plane, and more uncomforrable but dude, I can’t understand why people is complaining. If you don’t like it, just pay 6 times more and take a plane. But don’t complain if you were not comfortable as a king in your trip, because you paid such a low price. I really recommend it. I don’t recommend to get reserved seats, it’s a cheap service, so when someone gets off the bus try to move to another seat if you’re not comfortable. The only bad thing is that on both trips sometimes I got a bad smell, maybe from someone who farted hard or maybe because other reasons. But I’ll use it again, no doubt!
Don’t waste your time
by 4eKavo on 2019/05/02 11:09
No one want listen at customer support. Driver using instruction which you not confirm during and even was not informed after for example at sections important information / luggage even at ticket have not inform you. After all you an idiot you not customer. You supposed to learn all site to be sure you match as normal pax if not found at site you must call them!!! Hey you I build and work a lot at travel industry and have lot connections and partners whole over the world. You did illegal thing and acting that not your responsibility inform critical cases and make sure customer get it! Call Centre weird! Agent lie me informing that payment for the seat already posted and refunded ( to be sure check triple- nothing). I will post case I have and will try to reach founders to inform about it. PS agent was look shady answering that they didn’t provide that info and I must use site that didn’t work properly with my browser at iPhone... ( looks like I also MUST find browser which will work with their resource). I’ll keep posted by the way. Regards, Aleksei
Okay
by Kittylub on 2020/06/18 03:07
I’ve honestly NEVER had a problem with this bus company ever. I’ve used it A couple of times and so have my friends. My boyfriend, brother, and I are all blind/visually impaired. One complaint I do have is the fact of navigating where the stations are. It is hard to tell Uber/Lyft where to go because most of the time they don’t where it is, when it can just be a little platform in the corner. Not very good for the disabled. I’ve ridden mainly from/to Tucson AZ and LA. Always been on time and the ride was smooth. Perfect. Honestly it’s better then Amtrak at times. They are always late coming to Tucson from LA. The ONLY other problem I have is the drivers are NOT very good with dealing with visual impaired persons. Got some that just don’t care and that are rude. One was chill but not so much helpful towards my boyfriend and I one trip. Other then that, my boyfriend loved FlixBus, it’s doable and affordable. Recommend.
Bus never showed and was stranded
by vanillaskyline on 2020/03/08 22:28
I’ve booked several times with Flixbus and overall had a well experience until recently. Booked from Texas to Oklahoma and had to transfer to a different bus in Dallas by a sketchy area and the second bus that was supposed to take me to my destination NEVER showed up. I waited over 2 hours and when I called there was no answer to where my bus was so my only option was for a rebooking at 3:00 am or a refund. Even with the refund it didn’t make up for this. I was all alone in a big city with no family or anyone to stay with and to top it off my phone was dying so I had to think fast. It is a horrible scenario for anyone to have to deal with. I was fortunate enough that it was still daytime and that I carried enough money for extra expenses such as a taxi, hotel and food, but if I didn’t have any of that I would have been stranded. I highly advice to have a backup plan in case this happens to you. Always make sure to be over prepared because this can happen to anyone. Never taking Flix again.
Can’t resend your ticket AND refuse to give you a refund?!
by _luilui_ on 2019/09/18 03:02
We purchased tickets but ended up not receiving the tickets due to our inbox being full. We called to ask our tickets be resent, but the representative said they were unable to resend tickets, and we could request a refund instead. So we submitted the refund request and proceeded to purchase a second set of tickets (because we still needed to make the trip). A week later, we receive notice that the company cannot issue a refund because our inbox being full was not their problem. So essentially, they could neither issue a refund nor resend our tickets? What kind of company fails to keep a log of tickets issued? Imagine your airline or train telling you, “Didn’t get your tickets? Not our problem! We can’t resend your tickets OR give you a refund, sorry!” What a disgrace to customer service. If you need to purchase tickets, get them from another company—one that can resend your tickets if you lost or didn’t get them for whatever reason!!
If you use this app you’re an idiot
by summrsxo on 2019/08/13 15:25
It’s my first time using this app and I already got my trip messed up because of the horrible idiotic service this “bus” offers. A cab has better service than this app. I came ready to go home and I barely found out by OTHER people that my trip got cancelled literally 20 minutes after the bus was supposed to come. They don’t send you a email or any notification letting you know the bus isn’t coming at all. They just assume you read minds and leave you standing outside. Not only that, if you even get lucky that your bus doesn’t cancel on you the seating is probably worse than a broken chair. It feels like your sitting on steel. It gets even better too, if your bus cancels on you, you get no refund you can only catch the next bus which was out of my inconvenience . Good luck with calling them too because all they can offer is a apology. I suggest saving time and not even bother looking at the app longer than a second. I’d rather walk than use this trash.
Impressive travel app! (plus my wish list)
by KariAhl on 2019/07/12 17:01
I found FlixBus through Omio, and after an awesome trip from Brussels to Bruges, I’ve now booked several trips through this app directly. It’s visually appealing, allows for quick searching, and is quite intuitive—especially for a transportation app. I appreciate being able to use Apple Pay and add tickets to Apple Wallet. I just hope to see a few things in the future. In particular, more details on the layovers/changes, and visual confirmation of the trip dates/times as you’re checking out. Also, as a new user, I paid extra service fees because I didn’t realize you could add multiple trips before checking out (so I did three separate bookings). That could be a bit more intuitive, but I’m glad to know it’s possible now. Overall it’s a really great app! 👏
0 stars
by alexxxeap on 2019/07/24 19:23
The absolute worst bus experience I’ve ever had. There is no label or specific location in regards to their stops and they don’t have a clue about the whereabouts of thier buses. I waited at the bus stop 30 min prior to arrival to make sure and didn’t miss the bus. The thirty minutes passed and I figured it was just a bit delayed and well after 20 minutes it’s was too much so I looked for a costumer service number on the website and app and it was no where to be found! I had to google search for the number. Then I was on hold for 40 min! When they picked up they didn’t know where the bus was and asked me to call back? Knowing darn well I had waited 40 min just to get that response. After bothering them I finally got a bus but it wasn’t but 2 hours late by the time it came by! They will not notify you if a bus is cancelled or simply not coming. I was almost left stranded. Mega bus will save you this hassle please don’t use their services, you don’t want the be in that position I promise.
DONT TRUST THIS COMPANY!!! Made us wait in the cold for 3HRS and wouldnt issue refund
by jtb2238 on 2019/11/29 17:06
We waited in the cold (with a kid) for our 7:15am montclair-los angeles schedule not knowing their bus was delayed til 10am. I didnt know about the delay until I called their customer service, no notification through app or email. i asked to cancel all our trips because they ruined our schedule and asked for the refund, they promised me full refund because of the inconvenience and since it’s the first time, but when i emailed their financial services they would give me what they promised. This is cheap, but this is such an unreliable and heartless company. They wouldnt even understand yoursituation and what happened and insisit on giving you a voucher even if you couldnt use it on where you live. This company ruined our trip and at the same time wouldnt make up for it. thumbs down for both the company and its employees who cant even understand the hassle they brought to the customer
FlixBus saved my Christmas
by Heyme985427 on 2018/04/07 22:24
I know it's a little late, but I thought I would share my story. My wife and 2 kids live in Berlin, and I was on an important business trip in Amsterdam. Being the clutz I am, I missed my flight... I was literally facetiming my kids and telling them about how I was going to miss Christmas when the friendliest stranger in the world told me about Flixbus. I downloaded the app, and WITHIN an hour, I was on my way home. On top of that, it was actually a nice bus! I've been on other buses before, but at this hour, for this price, I expected outlets that didn't work and lights that flickered. The bus seemed brand new and even had working wifi!!! I made it home before my kids even woke up. Just like Santa hehe
Horrible experience
by msu-ellie on 2020/01/12 19:27
My first time using the flixbus and I am no stranger to bus rides as I have used other services such as the Megabus. My bus was at 7:20 pm and the weather was about low 30-40s degrees. I got to the bus stop at 645 and waited until 7:23 realized the bus left because I got a text message at 7:23 saying that there was a bus change in type and color AFTER that bus had already left 3 MINUTES AGO! I stood in the cold for almost 40 minutes with distress and panic! I called Flix and the lady told me on the phone that it isn't Flix's fault but the operators fault. Like what?! I have the app and the texting services. The bus that was there, the guy didn't even come out of the bus saying anything! Now what if I was stuck in a unknown place since the Flix bus STOPS for pick and arrival here have sketchy dogdey places. Sketchy Drop off and pick up spots I will not be riding flix again. Not all the buses are nice and new since they use an "operator service" beware!
Not Organized At All
by Simonhb1990 on 2019/04/29 06:13
Short story : I wait at the bus station 3 hours and the bus NEVER show up. Poor customer service and no solution provided. Long version: I got to the bus station on time and the bus NEVER show up. Called the customer service. - He told me that they didn’t know the delay until we called them. Seriously?! You can not track your bus and you need to rely on the customers to report that! - He told me that they can not locate the GPS of the bus and the reason is UNKNOWN. Seriously?! Your bus just disappeared for no reason. - After 1 hour, we called again. Then they told us the bus has already arrived and left. Are we all blind?! - The most fun part is here. We asked for the solution and the customer service told us to book a bus from the other companies bc they can not arrange another bus to pick us up to the destination. The “smartest” way to help angry customers to solve the problem. Anyway, they did say they will refund and pay for the new tickets with the other company. Let’s see how it goes. In summary, they are still not well organized. What I heard from the bus station staff, their buses are always late. I think you should be able to provide helpful information to the users and also solutions instead of UNKNOWN and sending us to use the other services. Not good to customer and also your own business.
FlixBus is awesome!
by nicoman14 on 2019/05/30 13:53
I’m a huge fan of FlixBus. I first used them when I was living in Germany, and I was happy to hear that they are now operating in the US. The buses are clean and comfortable; much more so than other bus lines, in my opinion. The tickets are almost always super cheap, and it doesn’t cost much to upgrade to a nicer seat (worth it if it’s a pretty drive). A lot of the complaints I’ve seen here are about the bus being late, which is a fair point. I don’t think I’ve ever had a FlixBus show up right on time. However, their service is designed for longer trips (e.g. San Diego to LA), where you should be traveling smart and anticipating delays anyway. Overall, I recommend FlixBus every chance I get!
It was horrible
by Rebeca987 on 2019/09/15 14:36
We were trying to get to Austin from Dallas and when the bus arrived it was the San Antonio bus and it was our bus because it will stop at Austin where our stop is then to San Antonio But the bus driver lied to us to wait for next bus and then we had to wait for next bus so we waited 1hr and 30min and the bus never arrived we waited almost 2hrs and we realized that the San Antonio Bus Was Ours Cuz it will stop at Austin like I just said where our stop is and what was also horrible is that bus left at the wrong time and then my mom had to call them to give us our money back and then they gave the money back and then we saw these other 2 people who were also trying to get to Austin from Dallas by FlixBus And They had the same problem like us our bus was there bus too and we missed cuz it departed at the wrong time so we partnered up with those 2 people and took megabus instead.I Will Never Ever Ride FlixBus Again.
DON’t USE THIS SERVICE
by AssAssiN10621 on 2019/02/08 07:43
I booked two tickets from San Diego to LA and got to the pick up spot early like instructed. A bus showed up 20 minutes late and when the bus got there a rude female employee told everyone that we must have the wrong bus because it was going to Las Vegas. As a result, only a couple people boarded while a large group remained at the stop late at night in the cold. After calling customer service and waiting on hold for 10 minutes they said that that bus was in fact the bus from SD to LA. I asked when the next bus was and they said it was the next day. When I asked about what I could do all they said they could do was give me a voucher. When I asked about receiving a refund the guy said I would have to go online and file a form. The service is EXTREMELY unorganized and there is a lack of communication between drivers and others operating the service. Definitely not worth using.
Horrible!!! Very Worst!!! You get what you pay for!
by TFbeach on 2019/02/24 07:47
Very horrible. Worrrssttt ever. If you don’t want your trip ruined by so many reason, don’t ever book a trip in this bus. This is the most worst and horrible bus app ever. You’ll actually get what you pay for. If I could turn back the time, I would just pay the $3-4 extra at megabus. If ever some delays or any kind of problem came up in flix bus, call the customer service and they would probably tell you a lot of lies that the bus is coming in at 10mins. After 2-3hrs of waiting that’s the only time the bus would come, what’s worse is that your bus might not even come. Or not knowingly that your bus have already left you even if you arrive early at the terminal to wait for the bus. They won’t tell you the truth, they would even hang the phone and worst, they wouldn’t answer your call. Take my advice or Good luck on your trip.
Late and unorganized
by putnica 34 on 2018/10/16 12:39
I booked two rides, one through Italy and another one from Italy to France. The one from Italy was late about 15 mins at start which wasn’t too bad. The one going to Marseille was almost 2 hours late at the destination and I missed my FlixBus connection to Montpellier. They sent me message that I was rescheduled for another bus that leaves 3 hours later. I waited. The bus came 40 mins later than scheduled and then the driver said my ticket was not valid! I showed him SMS I got from FlixBus about being rescheduled but he didn’t really care about it. Eventually me and a few others in similar situation forced him to call the office and they confirmed we can be on the bus. We started 70 mins after scheduled time. Terrible. Otherwise nice that they have wifi so I can write this review! That’s why 2 stars and not one.
Horrendously bad
by A.S.B.L. on 2018/08/26 22:50
Tldr; horrible app, horrible service, extremely late bus, don't ever use Long version: First bus was 3 hours late, had to cancel and get a different bus after 2 hours or waiting. Was not given credit, given a refund, and told to buy a more expensive ticket. Was told I could change my return bus but could not through the app and office was closed at night. Was forced to cancel and get a voucher (not a refund). Tried to book new tickets with the voucher, app malfunctioned and charged me the full price. Tried to get a refund so I could use my voucher but was just given another voucher, leaving me with two vouchers (when I only needed to buy one more ticket). I called customer service to explain the situation and was told they couldn't do anything and referred me to an email address. When I emailed, I only got a stock email reply outlining their general policies.
Absolutely Horrible
by IsRaMi on 2018/12/28 19:39
I was left stranded at the bus pickup at 5AM out in the cold & not one person from Flixbus bothered to pick up the phone to let their customers know that the bus had been cancelled & the next bus would not arrive until 5 hours later. I had to pay an Uber almost $150 to get me to my destination so I wouldn't miss a trip out of town with family. If they would have simply called to say the bus was cancelled I could have made other arrangements. I understand bus malfunctions but the lack of care & service is horrendous. How can you leave your customers stranded out in the cold & not pick up the phone & make an effort to call them so they can make other arrangements??? When I reached out to customer service I received the same horrible service & no help. Was told "sorry, we'll refund the bus fare but not the $2 service fee" What a joke!
Reliable trip but one RUDE driver
by Boston-NYC on 2019/12/16 19:00
Had a great trip to my first destination. Driver was friendly, helped with baggage, gave updates on overhead speaker, and stopped for quick 15 minute break. Unfortunately, my driver coming home was incredibly rude...yelled at us when we got on the bus without his permission (we were just making sure it was the right bus), didn’t help with luggage, didn’t give any updates on the overhead speaker, and when we got to our destination all he said was “get off now because I’m not coming back here after my next stop” and proceeded to run into the bathroom without helping anyone off the bus. It was shocking. Otherwise pleasant trip.
Not real time update, limited information
by MeWhoElseBro on 2018/08/09 11:07
What it offers and how it actually works could be two different things. For example it offers the ability to see where your bus actually is but oftentimes you will get the no signal received message. The ETA is probably updated periodically, not in real time as I was still traveling on the bus where the app told me I was already there. If you have a connection you will not get the specific information at which specific stop your next connection is, just a generic information. On the good side it keeps your electronic tickets, which you can transfer to the Apple wallet. You can search for routes and purchase tickets within the app. When it works it shows the bus position on a map.
First time rider
by Noonie Cakes on 2019/08/23 16:49
The overall all ride was good and I love the affordable tickets. The bus was clean and comfortable even the restroom didn’t have a smell. The reason for me giving four stars instead of five is because my bus had a three hour layover which I had to wait outside for. There are no signs on the buses to tell you where they are going. Every bus that pulled up, four to be exact, I had to ask if they were going to my destination. I had to walk a block and a half up the street with my luggage just to make it to a store to get snacks and use the restroom. Maybe they should get a little shelter in the lot that at least have seats and a restroom.
Never using again.
by peace1149 on 2019/01/05 23:28
I’ve used flexbus 3 time to get around Europe and i must say that all 3 experiences have been, at best, difficult, and at worst, downright unpleasant. All 3 buses ran >25 minutes late, the seats are all too small to be comfortable, and the drivers are all very rude. The worst experience i had was on an overnight bus from Germany to Geneva. I had 2 bags (flexbus only allows 1 but you have the option to pay for an extra one online which i had done) and the driver would not let me put them in the storage space under the bus. I had to wait for him to walk away and open the hatch to put my bags in. This kind of rudeness should not be tolerated in the service industry. Overall i would advise everyone to use any other method to travel, even if you save 100€/$/£ the bus costs more time and effort. A very unhappy customer
Can we give it a Zero star rating?
by kerry rosie on 2019/05/03 19:57
I used the app to book travel from Las Vegas to Anaheim. The bus never showed up. A later bus showed up and everyone that was waiting for the late bus was able to get on except us. The driver refused to let us on. It turns out he was supposed to be the driver of the earlier bus, but was rescheduled for some reason. We had to rent a car for $200 to get home. I don’t know if they will refund my my money for wasting my time and not offering a solution to my problem. I tried to call customer service - it’s someone from Europe - she was not helpful and would not allow me to speak to a supervisor. It is the worst experience with travel and customer service I have ever had. If they refund my money I may not give them bad reviews on every social media outlet I can think of.
Worst customer service
by riysee on 2019/11/16 10:09
The buses are usually very late and delayed often I had to wait for 6 hours one time for a bus from Los Angeles to San Jose. They don’t even have the courtesy to inform about these delays. And another time the driver stopped the bus for 20 minutes at rest stop and started the bus around within 18 minutes by which I missed that bus oh btw even that day the bus started late by 1.5 hours. The driver wanted to catch up and started the bus earlier than she said she would. When the customer service is called about this they totally always defend the driver. They won’t even give you the courtesy of the next bus and behave like total imbeciles. They shame you and talk like you owe them. Worst of all these customer service is always busy or no one takes the calls. Shame on FlixBus.
Make sure you calculate time
by Jas09457 on 2018/09/25 16:02
Riding FlixBus is awesome and convenient but the app stated it would arrive at 6:15 am at the bus stop in Sacramento, Ca, USA. It didn’t arrive until 6:30 and we all loaded up by 6:45am then left. The app says we are supposed to arrive in San Francisco, Ca, USA by 8:15 am. We arrived at 9am. I think it’s important for the bus drivers to be on time per schedule because a lot of people have to go to work and such. But passengers, it’s important to calculate your time of when you need to get to your destination. This is my first time using FlixBus. I will use It again and would recommend it. It could have been the driver.
I like it but some suggestions
by Ambersam15 on 2019/10/18 10:40
Love the app. Super helpful and easy to use. If I could suggest one thing it would be to have total round trip price for all the cities in the search section. I am a exchange student and don’t necessary know how far each city is. Having the price next to the city would attract me to explore that city if it was a reasonable price even though it wasn’t my top choice. I am trying to book tickets for a day trip or weekend and I have to click on every city to get a price. Having this information would save me a lot of time and lead me to buy more tickets.
Great when on time!
by amenhennet on 2019/07/30 22:07
These buses in Europe were extremely nice and comfortable! The drivers were very nice and directions to the stops were descriptive. I’m only putting 4 stars because my family and I were waiting for our connecting bus and it was an hour late. It was already delayed by a half hour (which they notified us) but we were worried they weren’t coming after it was an hour after the delayed time. I suggest the company notifying us again if they are still late. But other than that it was smoothe sailing. I also hope you guys have busses throughout Canada and the US.
Traveling Flixbus
by Marie finlay on 2019/09/29 15:58
The App is only good for booking nothing else. There’s no way of tracing a trip, tracing a lost baggage, or the facility to change your destination. The app does not support tracing of lost luggage or live chat. There’s no way of contacting driver in case of leaving bag on board. No details of anything to do with Flixbus, can’t do last minute cancelation, screen freezing strangely enough. App does not support refund of payment into your account nor give you a voucher for a cancelled trip. Everything has to be logged in via internet filling in a form which you may or may not be lucky to get an answer from Flixbus. Customer Service is terrible and extremely rude and unhelpful. The organization is totally shambles. This app is only good to buy your ticket and nothing else.
DONT BOOK
by beardr on 2019/12/07 07:35
Highly don’t recommend using these services to book your next trip. Especially of importance. Unorganized and horrible customer service. Doesn’t stick to their schedule and is never on time or just doesn’t show up. Difficult to get a refund and get in touch with customer service. They’re UNRELIABLE. There’s a reason they have a 2.8 rating, you know the rule, if it’s not above a 3.5 it’s not worth being of service anymore. App user interface is poorly unexecuted and a struggle to use with no way to confirm that the bus driver actually stopped by other than the bus drivers word. Skips stops as well. I’d give a zero if I can don’t waste your time or money surprised they’re still in business here. Take it off the app store
This bus is terrible.
by 2027 ps ca on 2019/07/01 04:06
Not only was my original bus (2pm Palm Springs to Los Angeles 3:35). This large, multi bus, multi country firm doesn’t even have a back up plan for when buses break down! This the absolute worst experience I have ever had. I had to wait 7 hours for the next bus to arrive?? Who plans this? Who is in charge of this two bit operation. Then, when I called customer set ice, I was on hold for 27 minutes before some no answer operator answers. This is also the loudest bus I’ve sat on. Worse than a city bus. The driver has no control of where people are sitting, the noise level or the cleanliness of this machine. I’m Very unsure this bus line will last long here with such terrible customer service! I want my full refund. You should be very very ashamed.
Only use in Europe!
by EragongAl1986 on 2019/06/16 16:46
I used flixbus many times to travel around Europe. It was great--and the only reason I'm giving this company 2 stars. HOWEVER, Flixbus in the US is a different story. The prices are cheap, but the reliability of the departure times is terrible. Don't book a flixbus if you need to leave/get to somewhere at a certain time. It will 100% change multiple times before your trip. I tried taking flixbus 2 different times (Sacramento, CA to San Fran & San Diego to Las Vegas) and ended up having to scramble last minute for both trips because flixbus changed my trip so drastically, it was unfeasible to take their bus anymore. Very unhappy with this company and I'll be damned if I'll be f'd over a 3rd time by them.
Do not use this service!- 0 stars
by MFme2019 on 2019/09/15 18:50
1- I used this service several times. But, they have very long delays for 3 last services! So, goodbye Flixbus! Be careful, they sent the driver in advance to avoid further complaints and the bus would come 3 hours late. So, because you have already checked in, you cannot ask for compensation! They know their problems and try to band all rights from customers! I was loosing my plane because of their long delay. Therefore, I decided to take a train and I did not use the service. Later, I sent several emails including the departure and arrival time from this application but they did not care! 2- The prices from web is usually cheaper than this application. So, do not buy tickets from this App.
Website
by SueMLara on 2019/02/18 22:12
Their app seems antiquated and not user friendly. Also, the stop locations indicated on their app are not always where the bus stops. Very confusing and frustrating as I have missed a bus because it was at a different location that I was not aware of. Other than that, I have had great experiences on my trips from AZ to CA. I travel this route every 2 weeks to be with my boyfriend, it is the half way point between where we each live. The bus drivers are always nice, the buses are clean and it is an inexpensive and convenient way to travel.
They got it figured out finally
by THOOLAN99 on 2019/04/03 15:38
I’ve been taking this bus for a year to go see my gf and at first it was constantly late and not that much better than a greyhound, but lately they get to the stop at the right time ready to go and the bus drivers are efficient. Not the most friendly but I don’t expect them to get paid enough to care too much ahah. Definitely know where the stop is and if it’s your first time using the bus get there early. Overall for the price it’s awesome and I’ve been able to see my gf often thanks to them.
TARDINESS IS KEY
by missvickyy on 2019/03/06 07:44
Oh my goodness. This bus is always, and I mean ALWAYS, late! I’m not sure if it’s the driver or if it’s the bus, but I took this bus 3 times and it has never been on time from pickup, or to destination. The app insists that you can track the bus, but it never works. I waited for the bus for TWO HOURS one time and it was raining and windy. Another time, we didn’t arrive to our destination until an hour after the expected arrival time listed. The third time, the bus was just delayed for an hour. I honestly don’t know how I always get so lucky for it to be delayed and for it to not arrive on time. Despite there not being any traffic, the bus still manages to arrive to the destination late. Similar to other reviews, I need to find a better bus.
Very clean busses, reasonable rates, comfy ride
by MyAppleRox on 2019/05/16 18:32
Our driver Joey is very upbeat, informative and pleasant. We had a slight delay getting a handicapped person onto the bus. What impressed me the most was his professionalism during this little delay. Not once did he get irritated and because of that I believe the passengers remained calm as well. We are going to use Flix Bus more frequently, no stress, just an enjoyable ride! On a side note, I hope Flix Bus adds another bus because more and more people are realizing what a great value it is! Thanks!!!!!!
Worked well!
by ItsMeOnlyT on 2020/02/22 05:45
After seeing some of the negative reviews I was skeptical. But, FlixBus was much cheaper than Greyhound or MegaBus for my trip, so I gave it a shot. It was hard to figure out where the bus stop was from my ticket, but if you go to the “find a stop” section of the app, and search your stop, you will be able to find an address to put into apple or google maps. Once I had the address, finding the stop was easy and the bus arrived right on time. Be warned that you might not get a notification exactly when the bus arrives, so you have to be outside looking for the bus. The driver was very friendly and the bus was comfortable. The bus also arrived to our destination on time. It was everything a bus service should be. I have only taken one trip with FlixBus so far, so I will update this review if needed.
Poor customer service
by UseOtherBusService on 2017/08/18 18:28
The Flixbus bus app does not currently have a log in, which is not ideal when traveling. I accidentally booked a trip for the wrong day, and Flixbus does not allow you to simply rebook. I called customer service and was told to cancel the booking (for a fee per ticket) and rebook the right trip. I did this, and only after did I learn a voucher is issued for cancellations INSTEAD of a return. Now I have a voucher I am unable to use, as I don't live in Europe, because I was given poor info by customer service. Additionally, the first bus I took had a restroom with no supplies and the second bus had a leak which spilled over the left side of the bus. There are other buses in Europe, use those instead of Flixbus.
Getting the job done
by westsidetings on 2019/03/09 11:07
Only ride Flix bus if you love roller coasters, bungee jumping, swimming with sharks,etc. If you love a good thrill and doing activities that get your blood and adrenaline pumping you may consider this the best bus ride you’ve ever been on. My driver decided to fly out of Oakland pass San Francisco like a bat out of hell. The speeding continue until Fresno. On the way I was awoken by the bus driver screaming obscenities because someone was driving on the wrong side of the road. Not more than 10 minutes later and car crashed into something. Do you think he slowed down for a second? Nope he continued to put the pedal to the metal. Now I’m wide awake and praying he slows down.
Waste of time
by Rubeua on 2019/10/25 13:17
First time rider, I have an appointment in Houston, after 2:30p, wanted to catch a bus from Dallas to Houston within a reasonable time. So I booked like a 9 something in the morning trip, this was done a week in advance. So they hit two days later talking about cancellation due to operational issues and hit me with a much earlier time. A 7:30a departure... I took it, although it would interfere with my overnight work schedule cause I work overnight, I ended up clocking out early, made it home, fathered my belongings, then I tap the icon to see where my bus is, there’s a 2 hour delay now... bus supposedly won’t depart from Dallas until 9:40a and I’m so over it. I rather deal with mega bus if this is what I have to expect.
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