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App name
foodpanda - Food Delivery
Description
foodpanda – food and more, delivered Craving something delicious from your favourite restaurant? Forgot to pick up the shopping on your way home? We deliver food and groceries in a flash. It’s our mission to bring everything you want, need or crave right to your door, whether it’s a meal from your favourite local restaurant or same day grocery delivery and cleaning supplies. download the app to check if we're in your city Our app is crammed with the greatest food experiences in the world. Hungry for wood-fired pizza, a classic burger or super fresh sushi? We know the best food for every cuisine that your city has to offer. foodpanda is the best food delivery service in your city – so take the first bite and download now! plus there's grocery home delivery Missing milk? Batteries? Detergent? Order from thousands of products with shops on foodpanda. It's online grocery delivery without the wait. Choose your favourite shops for everything from groceries to drinks to health to pharmaceuticals and even electronics. how it works First, enter your address (home/office/treehouse). Then, choose your favourite restaurant or shop and place an order. They prepare your items and, once they’re ready, our courier brings them to you. If you need something to watch, you can track your rider in real-time. Just sit back and enjoy. what makes us special Whether you’re looking for the biggest brands or your favourite local restaurant or shop, foodpanda works with the best spots near you. Pizza or sushi? Groceries or gifts? Whatever you’re after, our rider will be at your doorstep with a smile, while you save time to do something else you love. talk to us If you’ve ordered with us before, we want to know what you think. Give us your food thoughts/confessionals. Email us at support@foodpanda.com For more info visit: https://www.foodpanda.com.bd https://www.foodpanda.hk https://www.foodpanda.com.kh https://www.foodpanda.la https://www.foodpanda.com.mm https://www.foodpanda.my https://www.foodpanda.ph https://www.foodpanda.pk https://www.foodpanda.sg https://www.foodpanda.co.th https://www.foodpanda.com.tw
Review
by sakera nigar on 2020/10/29 07:55
Excellent food serving app.
Best
by Tasnim Sayedi on 2020/10/28 04:22
Best app for me✌️
No way to contact support
by Nate5182 on 2020/10/28 03:32
I’m having issues with your app and I would like to provide you feedback, but there is no way to do so. How do you expect to make improvements to your if you block out input from your users? Providing an email address or online form would at least provide the illusion that you care.
Improvements needed
by nibir1102 on 2020/10/27 13:16
Offer system and maps should be updated
delivery times....
by andrew.dunning on 2020/10/27 11:02
are going down hill. orders are always late anymore. they block the ability to contact customer service to get an update. go with deliveroo. superior logistics and delivery planning.
居家隔離好夥伴
by Y kostic on 2020/10/27 09:54
讚嘆FP,真的好方便,楠梓區沒有UE,居家隔離只能靠您了!
Customer
by sirgee@3 on 2020/10/27 08:39
Food panda make sure keep up the quality of food made by home cooking
🙂
by ဆုသာ on 2020/10/27 01:52
👍🏻👍🏻
Good Customer Care and Service
by Kaka286 on 2020/10/26 12:01
This is just so good and we are looking forward to getting many promotions ❤️ Love you Food panda❤️
Excellent service
by Thet Thet Hlaing. on 2020/10/26 10:02
Excellent service
DO NOT TRUST IN APP RATINGS
by BigSquirrely on 2020/10/25 12:37
The app decides when you can leave a review and when you can’t. I’m sure by coincidence every time a driver really screws up or the restaurant YOLOs my order I can’t leave a review. I literally got nothing that I ordered and what I ordered was awful but even after contacting them I was unable to leave a review. This has happened several times. If you can’t find reviews for a restaurant elsewhere consider twice before ordering, they might be fixing their rating.
Card problems
by Rob in Bangkok on 2020/10/25 11:51
This app continues to reject my credit card for no reason
.
by Lazum kaw on 2020/10/25 09:56
Easy to use. Good Service.
Riders confused
by dashberg on 2020/10/24 15:59
Most of the time riders knowingly dont read maps or ask for directions, dont call only mag thru chat or ask to call.. Unprofessional pakistani behavior
The Worst App!
by Centurion.FL on 2020/10/23 17:01
This app is the worst. You can place an order and a bug in their software will simply cancel your order while you’re waiting for your delivery. You’ll be told something such as “you were unavailable to accept delivery”. The customer service is atrocious and you cannot reach a human being. Finally, if you take your chances with this lousy service, NEVER pay in advance by credit card - only cash on delivery. If you use a credit card you’re unlikely to ever receive your delivery and then good luck with the refund process. Avoid this app.
Really bad app - service!!
by Gotjo on 2020/10/23 12:06
Always cancelling orders, after waiting more than an hour. Very frustrating!!!
Food Panda Cambodia = currency exchange robbery
by maritomari on 2020/10/23 09:05
In Cambodia, there are 2 currencies accepted by everyone - the USD & the Cambodia Riel. The usual exchange rate is US$1 = 4,000 riel and everyone living in Cambodia knows this. Guess what Food Panda does — they establish that US$1 = 4,200 riel when the bank exchange rate fluctuates between 4,000 to 4,100 riel. Sure, you may argue it’s almost nothing with the tiny 200 riel per dollar which the delivery men adhere to given their company policy. I wonder how many transactions food panda processes daily while making an extra 200 riel on every US dollar. I’ll say A LOT... hence, they are freaking robbing the customers. In fact, I wrote emails to clarify with their corporate and the replies confirm that food panda exchange rate per company policy is $1 = 4,200 riel. Hope this review helps you make up your mind about Food Panda and their German HQ, Delivery Hero whether to support such illicit practices.
Worst
by Annaf Tusher on 2020/10/22 15:15
It’s just a worst site for having foods, didn’t get my order in 2 hours when it was supposed to be in 45 minutes. Hate this app and gonna uninstall it. They took the payment online but didn’t deliver my food. ☹️
Chicken is out of date... its very hard .. lacks taste.. very poor
by ftc316 on 2020/10/22 13:50
Chicken is out of date.. very bad taste
Love
by nitusaasa on 2020/10/22 13:10
I just love foodpanda
If you want to eat, look elsewhere
by Sqit on 2020/10/22 12:18
I’m lucky if my order isn’t cancelled on any given day. Until FoodPanda sorts it’s vendor performance, available service times, and terrible customer service, I’ll find food elsewhere. Update: the app has slightly improved, but customer service continues to be a joke. Order at your own risk. Lucky if you get the right order... if you don’t, you may not get a refund. Second update and final before deleting the app: good panda has left my family hungry more times than I can count on both hands, and they NEVER try to correct the problem. It’s a miracle that they are still in business with the offensively bad order fulfillment rate and an even worse customer service.
Delivery scammers
by boo hopper on 2020/10/21 10:11
Please be careful especially if your in the Philippines. If you electronically paid with a credit/debit card. They will say thing as “your payment did not go through but you order is on the way just pay in cash and your bank will be refunded 3-5 business days. Not true because customer service told me 30-45 days, and if food panda says other I have taken screen shots saying it. All in all foodpanda please background check your delivery people.
food review
by kazi fatema tuz jannat 🇧🇩 on 2020/10/20 15:14
foods was good but good quantity is soo bad, as price high so need to give good quantity :)
Good service
by Safuwan Nafis on 2020/10/20 12:25
simple and awesome
Good review
by SettNaing 97 on 2020/10/20 07:47
Very satisfied delivery service in Yangon!
Money fraud on online payment
by hadi shuker ullah on 2020/10/19 16:06
Food panda charged my order twice and when I contacted them, they were like it’s not our problem contact your bank. So Don’t use the online payment method.
Excellent service
by moinulislamkhan on 2020/10/19 13:01
Service is great
Does not register orders after paying
by Ravenall on 2020/10/19 05:57
This app loses your order AFTER you have paid. Nothing in your order page, no emails etc. Use cash. Better yet, don’t use this app.
Good service
by Ariana jahan on 2020/10/18 14:10
There service and restaurant collection is good. But you should add more payment options.
Service
by shi phaw on 2020/10/18 09:41
Very Good service.
Can not search
by kyu66 on 2020/10/17 09:37
Should improve search function. So bad experience to use both of website and app.
Rider
by Win Khant Zaw on 2020/10/17 04:39
Rider တွေ တော်ပါတယ်
Amazing
by saku ht on 2020/10/16 11:54
Amazing and fast. With many choices.
-For Delivery
by Alyssa phyo on 2020/10/14 02:33
Good service, right time and polite. -For foodpanda Application It should be simple more than now to choose restaurants . Thanks for your service 💫
A nightmare for customers
by Nimon Morshed on 2020/10/13 18:48
Its 12:30am and now i m starving just because of food-panda.My order got cancelled just because the rider didn't want to deliver it to my address.After waiting 1 hour he told me his duty time is over and he can only deliver it to his desired place.i and told him i’m sending someone to pick up the order but then he cancelled the order and switched off his number-now i have to starve. Because all the restaurants are closed.Not only me but everyone is facing this same problem.i strongly recommend everyone not to use food panda in bangladesh.they don't care about the consumers.
Helpfull
by MD SAIEF AFRIDI on 2020/10/13 15:48
Cool
What you think?
by GaziHimu on 2020/10/13 10:53
This option should come after receiving the food. Thanks
Great convenient service!!!
by SophiaTH123 on 2020/10/13 09:56
Great app, has been a life saver during pandemic! Easy to order and so far the delivery items have been better than promised. Overall we are very happy. The only reason for 1 star less, is the delivery people never have change. Not even for 100 taka, when I’m already giving 100+ in tips. So it’s the delivery people who are costing the 1 less star
6 canceled orders in a week.
by Dsk6789 on 2020/10/13 08:56
I’ve used the app regularly since they started. Been great but this year they started going down. Starting with the largest point and their connection with the government which the people are against. Recently I wait for orders up to an hour to be told it’s canceled randomly. Not always but more than 50%. No issues with grab or lineman, 7/11. The customer service in the app is incompetent often sending me copy and pasted emoji responses. Most recently i told them my voucher was removed after the order was canceled they responded to ask what to problem was and if my tummy was hungry. Then giving me coupon codes to solve. Watering the leaves and not the roots. The whole structure needs to be reset. If you want the truth of the company join a group on FB and read how it is being a restaurant owner under them and the device they make you use - why it’s a setup for failure, and higher costs, greedy offers.
Food photos need to be included
by bhuban rahman on 2020/10/13 08:54
Need to include food photos because some restaurant serving is different than other restaurants.They use some policy to serve food so need to include photos too
Good but not
by Trisha Maye on 2020/10/12 03:08
I used to order food panda every meal I had when I had school. Now during quarantine I don’t order as much. Just recently, I had 3 wrong orders in one week and I don’t like paying cash so I pay with card. There were so many missing things in my order and I never got a refund on my card and they said it was already processed. Imagine 3 orders that were wrong. Money doesn’t come out of our as*es. It’s from hard work. I’ve been using Grab Food now and the drivers ensure everything is available before getting the order.
Riders don’t know directions
by beastiefrenzied on 2020/10/11 18:34
Each order I place is delayed due to the lack of knowledge the rider has of the directions. There are numerous phone calls and vocal explanations; eventually a random person from the street is asked for the directions. In most cases I am the one explaining the direction to the stranger so that they can explain it to the rider.
Suffering
by anirjhor on 2020/10/11 11:35
Search doesn’t work. I can’t find a desired restaurant of my own. Can’t save my fav restaurant for later order.
Address
by gramcracker33 on 2020/10/11 09:20
GPS got the wrong location for my address so rider is having hard time getting the location right every time please work with the rider on getting it right
My Review
by KHW chit on 2020/10/11 07:34
It is very convenient for me
Worked once
by Dusty8dogs on 2020/10/11 05:29
It worked once in Malaysia. The very next day with the same CC it wouldn’t accept payment
Got rid of their support because they were so awful
by jtp1776 on 2020/10/10 12:48
Seriously just amazingly incompetent. And now they’ve removed their support and only have an endlessly annoying help center that takes you to pat answers and has no actual support when they inevitably screw up as they often do. Update: now their internal map feature seems to be incorrect for my location. And their drivers are incapable of understanding that.
Best service ever
by Eh Daung on 2020/10/10 11:01
Best service ever
App is glitchy.
by Oning on 2020/10/10 05:51
Keeps on saying “UNEXPECTED ERROR”
Review
by hrhiranand on 2020/10/09 11:57
Foodpanda is terrible: no real customer support; their GPS is completely wrong- it identifies my address somewhere else thus confusing the poor riders; my delivery address is clearly indicated in Thai language, I live on a main road, next to the only hospital here, with my condo name & number clearly displayed- yet foodpanda doesn’t pass this information to their riders; taking orders then cancelling- refund process very inconvenient for international credit card holders; sometimes certain restaurants are available then unavailable- they refuse to offer services to foodpanda until they have settled their outstanding balance, which they are slow to do. Please improve.
Deselection
by Peter Zeus on 2020/10/09 05:01
How to deselect menu in iPhone ???
Nice
by Chichiiiiiiria on 2020/10/09 03:13
Great transaction so far but kinda stumbled in payment method though. Online payment kinda not working right now
Good Service
by AKP1985 on 2020/10/07 19:00
Thanks for right time 🖤
😡 Deleted, too many notifications
by jingai on 2020/10/07 07:08
Too many promo notifications. Goodbye. Grab Food has most of the same restaurants now in Bangkok. I will not be using Foodpanda anymore. Multiple deliveries for one driver? NO Update: made 3 deliveries with Grab Food... flawless. And, still no coupon as promised from foodpanda. Bye for good.
Very good and fast deli
by James Thant on 2020/10/07 04:22
The only thing i like is free delivery
看不到介面顯示的優惠碼
by 632239f on 2020/10/07 03:49
看不到生鮮雜貨介面顯示的優惠碼,肯定是UI寫的有問題,我的手機是iPhone SE,系統更新至最新。 客服解決不了,也不知道問題,只會叫我重啟app。
Best
by wai zon on 2020/10/06 10:00
best service Be success forever 🙏
The Best
by Ta'mid on 2020/10/05 12:58
Food Panda is the Best app I have ever used.
Horrible location services
by nshhyyy on 2020/10/05 12:03
It took me half an hour to get the app to acknowledge the location I kept selecting again and again, and even then, the name shown on the map was incorrect, this is going to cause so many problems in the future, every time I’ll order something the rider will get confused and I’ll have to explain it to different individuals every single time. It’s not my fault that you guys can’t work out your location settings, where my house is being shown as some random cosmetics location, it really is appalling. You should do something about it so that you don’t end up losing more customers in the future
Araf
by Suraiya Akhter on 2020/10/05 06:33
Best food service ever
LOVE PANDA
by Kwee Paing on 2020/10/05 05:38
Good a service😍😍😍😍😍
*Clean & Hygiene
by Ella ryne on 2020/10/05 05:33
*Just Comment ( Not Complaint ) - Riders need to keep clean their food box backpack ✌️
Food & Drink
by virgo nyein nyein on 2020/10/04 07:57
Very convenient for my hungry time
Bad
by MdImranAhmmed on 2020/10/04 06:02
This is a bad application
Service & Functionality
by VIP@168 on 2020/10/03 09:23
It’s my second time to use this apps and I do found that this app is very convenient to be used for any ordering! There are a lot of foods, drink, products....
Lanat ho foodpanda 🖐🏼
by SparrowDepp on 2020/10/02 16:20
Lanati 🖐🏼🖐🏼🖐🏼
Cannot use with new phone numbers
by IST nickname on 2020/10/01 06:10
You cannot create an account if someone else has already registered your phone number. My phone is new and so is the number. So I try to sign up but it says my number is already in use. I try to resolve the issue through customer service but they tell me I have to log on with the existing account which is not mine.
Good service!!
by RafidSakib on 2020/09/30 13:42
Its amazing to have a service like this. Getting served at home gives me the feeling that we are definitely developing in all the sectors.
Payment
by arfcg.;4() on 2020/09/30 04:24
Hello, i live in myanmar, I wanna pay for my friends who live in Pakistan. I heard that foodpanda in Pakistan can pay with Visa card payment So, when they order foods, can they use my Visa card account to pay? I’m worried I can’t pay cuz I live in Myanmar
Add more shops
by MOHAMMAD SHAH NEWAZ SIDDIQUE on 2020/09/29 12:57
Please add more shops like Agora, Kamal General Store, etc.
Less quantity food
by Munawar S on 2020/09/29 04:33
Whenever i order through FP i always get less quantity food, on the other hand if i order through other app i never face that. I think FP is taking too much comission from the restaurants, as a result we are getting less food. Sad!
IOS app doesn’t have “My Favorites”!
by radiants76 on 2020/09/28 02:27
IOS version doesn’t have “My Favorites” function, and some restaurants can be found on Android version of the app only! I wonder why? “My favorites” is a very basic function, please include this for iPhone users!
Faster delivery
by Tanzim7 on 2020/09/27 13:42
They deliver the food very fast compared to other apps.
Good Panda
by aung sniper on 2020/09/27 05:50
Very good delivery & excellent
injustice!!!
by rayan mojundar (An) on 2020/09/26 09:33
i just cancelled an order ,and for that they just banned me ...like wow man !!
Love foodpanda
by Mon Sai on 2020/09/25 08:36
Very easy to use.
Searching specific vendor from the search bar
by BeafPauksi on 2020/09/25 07:19
We want to search vendors from the search bar but nothing shows up when we tried to type there. The thing is we don’t want to scroll down and wasting our time to find the specific ones. Thank you.
Failure to apply promo codes that are clearly written on shops
by A.M.S.Ahmed on 2020/09/25 05:03
Tried to apply codes like "kinbo20" on order above TK 1000 but not applied. it says I can't apply to this order. I have tried your customer support twice on my Android app too but they simply failed and asked me to contact your support email.
Good
by rana bangkok on 2020/09/24 14:41
Good
Good
by Yell Htet Min on 2020/09/24 13:09
Good service
Poor customer service
by arturito101 on 2020/09/24 09:13
Nag aantay kami ng almost 1 hr ng order na sinasabi nila na ireorder dhil nakatatak na order received ngunit di pa namin narereceive talaga. Totoo nga sinasabi ng iba na pangit talaga ang food panda. Yung free delivery lang maganda sa kanila. Ayusin nyo serbisyo nyo kung gusto nyo ng maraming customer! Buti pa sa grabfood, bahala mahal bastat garatisadong dadating order mo
Good
by jyisoehan on 2020/09/23 10:56
Good
many vegetarian in city
by swapan mazumder on 2020/09/23 03:17
there is many vegetarian n city ,but for them no food supplier ,
M
by modakiller on 2020/09/22 20:35
This app is trash the restaurant keep canceling my orders don’t recommend it to anyone it will just leve you hanging I give it a -10 it’s garbage
Review
by nga muo on 2020/09/22 10:12
need to improve search accuracy
Late deliverys
by mr daiyan on 2020/09/22 09:21
Last 2 of my delivery's took almost forever to come .
Worst
by Ishtiak Ahamed on 2020/09/21 14:05
Worst App ever in the history of mankind i can assure you
Love this app
by Uixrex on 2020/09/21 03:20
I love this app.
Review
by Saikaung on 2020/09/20 08:29
Expensive and taste not so good.expension and and reallity is so gap.
Worst Customer.
by MG000700 on 2020/09/20 06:44
I ordered food but the food was not deliver. Contacted the Customer Service to see if they can provide solution to the problem. And the letter they send their customers is computer generated. Even the response they give on here is actually copied from the letter they send their customers via email. No matter what the problem is they only send one computer generated letter to every body.
Unreliable service
by Bubba213donkey213 on 2020/09/20 04:57
90% of the time, Delivery is always late. I’ve been ordering through food panda in my city because Uber eats hasn’t arrived yet. Usually takes over an hour to deliver. Ridiculous.
What a terrible service!
by pinju1 on 2020/09/20 02:55
The app simply does not work! We make a $60 order for a special family meal and nothing comes... we later find out the food was delivered to the wrong address and thrown out. We try to contact/chat with someone through the app and go around in circles trying to get our food or a refund, until finally someone agrees to call back. The call comes back hours later when my wife is sleeping (she works remotely on US time from Singapore) and so she misses the call. Now, when she tries to continue the chat the next day she is blocked on the app. The Food Panda people are deliberately controlling the app to take money from people without fixing their mistakes and doing what they are supposed to do: deliver food! We, as a family, will never use the Food Panda again!
付款方式
by dolcebabie on 2020/09/19 11:47
一直沒有辦法用信用卡付款 是為什麼呢?
Terrible experiences with Food Panda
by nothing left what do i put? on 2020/09/19 05:03
They have gotten our orders wrong multiple times and didn’t reimburse us for items that were not delivered. I finally deleted the app after one of the drivers delivered an order to an address that I didn’t live at and called from his mobile demanding that I let him into the building without saying who he was or where he was from. Then he just left the food there. I told him it was the wrong address, but he just hung up on me. I spoke with customer service, and the guy suggested i go to the other address and pick it up myself. The other address was even further away from my house than the original restaurant and I had no access to it. So, not only did they not deliver the food to me, which is really what their service is supposed to be in the first place, they also refused to rectify the situation. They refused to deliver the food to me and refused reimburse me for it. They moved the food even further away from me than it originally was at the restaurant and then had the nerve to tell me to go and pick it up myself. Not only that, but the restaurant was then closed, so I couldn’t reorder the food. I have had countless issues with Food Panda getting my orders wrong also, or taking my money for an order and then saying the restaurant ran out of supplies and couldn’t make my food and they would reimburse me for it but didn’t. They have wasted countless hours of my time and a lot of my money. At the end of the day, I feel it’s better just to go get the food myself and not pay money for nothing my stress and headache.
WORST CUSTOMER SERVICE
by Mozzyboy on 2020/09/18 14:16
You have the WORST customer service in the Philippines and that’s not an easy award to win! YOU MAKE IT SO HARD to get a refund after YOUR MISTAKES. Terrible. The worst I’ve had to deal with.
Wrong address
by Abuasif on 2020/09/18 12:10
Still my address can not be corrected they make me freak out
Pathetic delivery
by Dr.Muhammad.Omar on 2020/09/17 09:59
Late delivery all the time. Pathetic app. 1 Star. APP DELETED FOREVER.
Good app but where are the review
by dnfksowpcnfo msl on 2020/09/17 01:35
Good potential But need improvement Review for restaurant Picture of food is all fake
Can’t update my new phone number.
by nafisbt on 2020/09/16 13:25
I got a new phone number and I cannot replace my old phone number on my account. Do something about it.
Convenience at its best!!
by Yogiyuls on 2019/08/02 06:19
We’re staying at a hotel in Phuket for a month long vacation. But hotel prices for food are drastically higher than any of the restaurants. Kids don’t want to leave poolside and we were forced to overpay for meals - ordering from hotel, Food Panda really helped out!! Once we discovered this Service - I couldn’t believe that it’s possible!! Not only there is no delivery charges, there is almost always coupon available to use (on top of already lower prices of meals!). Delivery is quick and food always arrives hot, on time and in great condition!! Drivers are very polite and nice and although happy to receive tip - never expect it as a must! Now my kids can play at the pool all day, we get great food delivered straight to us and we do not pay insane prices of the hotel restaurants!! Thank you Food Panda! We will definitely continue to use this service when we go back home!
It’s really bad
by RazBng on 2020/03/21 07:57
First of all, the app is saying that certain restaurants do not deliver to my address but when I change the street number to two blocks away suddenly the restaurants become available. Second issue is, after adding the items to the cart and want to checkout, the app is saying that the items are no longer available (my guess is they are to busy at that time and can’t deliver, but I don’t understand why they wouldn’t just say that). After 20-30 minutes, when I try again, I’m able to checkout and place the order (they might have some free spots available). After all of this hustle, I’m just happy that I’ve managed to place the order but to my surprise, sometimes, the order gets canceled when it’s close to arrival time. After talking to other users, it seems that they’ve stumbled upon these issues as well. I can get over the fact that they don’t have a group order, or that I need to walk two blocks from my address to pick up the order, or that I need to try multiple times to place the actual order, but the overall app experience and their delivery system is just bad.
Customer Service Leaves a lot to be Desired
by jamie-899 on 2019/07/01 12:08
If food is running late then all they say is sorry. The message that tells me this comes through to me via text about 50 times. Another issue is restaurants accepting your order, you wait, then 10 minutes before the food is meant to arrive Food Panda texts to say “[restaurant] just closed, sorry about that”. You’ve then wasted your time, and no repercussions on the restaurant as far as I know. Also, they dish out coupons like crazy but only for new customers. I was asked by their employees to rate their app 5 stars on this store in exchange for vouchers whilst visiting the Expo at Impact Arena here in Bangkok. Got my vouchers and now I find out they’re only for new customers too - the employees saw the app on my phone and I told them I’ve used the service multiple times. Talk about tricksters! Customer service didn’t want to help me when I told them neither. I’ve changed my rating and will start looking into Grab Food and similar apps available here. Good concept but poor customer service and loyalty to those already signed up.
Dissatisfied with FoodPanda
by order#q5xf-h391 on 2019/06/05 04:48
what happened last night and this morning had obliged me to post this review. their customer service and support (no answers to emails, no phone number to call, restaurant phone number shown in the app doesn’t work, bpo chat representatives are based in india and are disappointing)are totally useless. i believe it is worth campaigning not to use this app. why? the cust serv rep sent me a phone number to call to direct my concern to the resto here in the phils. i told them it is not working. after a few seconds, they just confirmed to me that yes it is really not working just after they called. hahaha... so pathetic... their recommendation and action? nothing but a one word “sorry”. i haven’t had any assurance that they will do anything for the issues because they said they got no control to their affiliated restaurants... huh???
Worst CS ever
by so disappointed client on 2020/04/12 10:05
Because of the quarantine I use Foodpanda several times. And I must thank those riders. Though sometimes the package got leaked or my soup ruined. I never complain. It s the time. But I got really mad this time. I ordered my food Foodpanda estimated its arrival about 45min later. Then I got called in an important meeting. My rider came early about just 20mins. I couldn’t leave. I asked him could he wait or if he could come back 20minutes later I will tip him nicely. Then the rider started blackmailing me and asked for the equal amount of money as my food. Right at that moment the dispatcher called to cancel my order. I asked the dispatcher was there any solution he offered nothing but to cancel my order which I have already paid. I lost my food the day and my money. Not to mention I was cut off by the dispatcher whose English I tried so hard to understand with patience and kindness. And when I contacted their Customer service, three times! And they never give you any solution. And blame it on you! Your blackmailing rider your useless unqualified dispatcher! And the trouble I have to starve for! Thank you food panda and wish you hell
Customer Service needs to improve
by Arooba Mansoor on 2020/06/21 00:34
The foodpanda app has no contact options which is extremely problematic since I’ve had trouble with multiple orders. When I tried cancelling my order it would give me the option to cancel my order and then say that it couldn’t be cancelled because the restaurant had accepted my request. It gives no option to contact the restaurant directly or foodpanda representatives in case of any trouble. What kind of service is this? Once you order you’re trapped? The chat option has also been removed. When you open the website on a browser it magically has some sort of contact number hidden somewhere but on the app it’s nowhere to be found. Even tracking the order is extremely inconvenient because when we ask where is my order their response is we don’t know. What is even the point of having a help centre in the first place? Please fix this issue.
Best alternative to uberEats
by Aaron E Bolton on 2018/05/20 13:44
Most (perhaps all) menus are available in English, unlike GrabFood. For this reason, Foodpanda is the best food delivery app in Bangkok now that uberEats is gone from Thailand. I have never had significant problems with the functionality of the app. One complaint is that the app doesn’t accept my Amex or MasterCard for some reason, so I always use PayPal. Cash on delivery is also an option. In rare cases when my order is late, Foodpanda has proactively sent a voucher for discount on future orders. The tracker of the delivery driver is good but not quite as accurate as uberEats was. That is a very minor gripe though. Overall the app is great and I use it a lot.
Shady drivers, abominable customer service.
by PigBro69 on 2019/07/21 11:01
This is a SCAM. Please stay away from this service! My orders have been consistently late and the GPS never shows the real time location of the drivers. I put up with the mediocre service they provide, but just today they went too far. I always wait for the drivers 10 minutes before their eta because I had already heard stories about them leaving after only a couple of minutes so I decided not to risk it. However, today the driver picked up my food and on the app it appeared he did not even come close to my place. I waited in the yard where all drivers know where to hand the food. I saw drivers pulling over and handing the food but mine never came. He had the audacity to cancel and now I can't be refunded because he "tried" to reach me. The customer service is no better really. They don't listen to your concern and just repea the same sentences again and again. Pretty distasteful experience. The app is so laggy and doesnt even have in-app mesaage capabilities.
Should improve the apps further
by iMacPro on 2019/03/13 05:25
I read reviews that foodpanda is always late. Normally they r late because the restaurant side delayed the food preparation. I have tried to order from stores stating 30mins but 30mins become 45mins, 1 hour in few times. The 1 hr wait from 25mins at off peak liked 11am was the last straw. I never ordered from that restaurant anymore. However I feel that the apps only show the real updated time of the whole delivery. On the real time tracking, they should also put the time order was placed. So we know the time has been changed (few times) to show the change in delivery timing. When I’m a new user, I keep on wondering why is it forever 30-35mins. But time had actually passed by. Once I have also placed an order for something near, the driver took a big detour to elsewhere. Although stated as reach but he personally called me to inform that he will be late. I’m ok with this. Sometimes if on the way and only 5-10mins extra I can wait. Plus there’s communication from driver. At least I won’t be left hanging did he went wrong route? Overall I only use foodpanda n their services r still not bad. Just that I don’t know how to read reviews left by myself n others. Not v user friendly apps.
Would give 0 stars if I could
by Farang working in Thailand on 2019/05/08 12:14
I am in Thailand for 6 months and enjoy walking around, trying the cuisine. Of course, this becomes exhausting and today, I slipped and sprained my ankle getting off the ferry. Decided to give this app a try and it failed. While I do not blame the driver, the restaurant or even the customer service agent, this app is faulty. It auto populates your location. And so for some reason the address was way off when it did so even though the map location looked correct. The driver calls me, asking where I am and I can only respond in English though I tried the words for Hotel etc. and I said the hotel name and everything. So I contacted customer service and they asked me to meet the driver at that random location that I have no idea how to find. At that point, I said keep the food and the money. I didn’t even ask for a refund. The app is broken. I would have liked to use this app for my travels but cannot and will not try it again.
Absolutely disgraceful customer service and a terrible experience
by UpInBlue on 2018/01/07 06:57
I tried to make an order to this new version of the app and picked the name of the building. The app doesn’t show you further details or the map. Once the order went through it showed a map and I realized the location registered wrong on the map. I immediately messaged them (since there is no longer a telephone hotline) and got no response. Then I saw my messages had been deleted. I tried again and finally got a message saying it was ok and the rider would be redirected to the correct address. Then one hour after my order had been created I got a phone call saying that they would not deliver as it was out of the delivery zone, and said it was all my fault because I had input the wrong address. Their app is actually at fault because it went to the incorrect address to begin with. Furthermore, although they refuse to deliver they have still charged my credit card and won’t refund for a few days. Their customer service rep refused the idea that their system had any problems and said I should have chosen the district correctly to begin with. Problem is their app doesn’t allow you to do that! How can they charge me money for something they refuse to deliver? And to have us wait an hour before informing us the order wouldn’t be sent? Horrible upgrade and terrible customer service.
Deleting the app.
by Kyerie on 2018/09/02 05:37
Been using this app for years, but for some reason it seems to be getting worse. Using this app always causes to eat lunch at 3pm or dinner at 9 or 10 because it’s ALWAYS. SO. LATE. It has come to the point where the wait (and not to mention the extra money for delivery charge) is not worth it. Just now we ordered our lunch at 12, the app saying it would only take 45 minutes to get here. By the time it was 1pm, there was no update on the status of our order. Upon asking customer service they said there was nothing they could do to track it. Next thing I know I get a notification saying that the restaurant JUST THEN started to prepare our food, the time when it was supposed to be arriving. When I checked the status of the order on the app, the ETA had changed from 1pm to now 2pm. Ridiculous. By the time I’m done writing this review, our lunch has still not arrived. This will be our last order using Foodpanda.
6 canceled orders in a week.
by Dsk6789 on 2020/10/13 08:56
I’ve used the app regularly since they started. Been great but this year they started going down. Starting with the largest point and their connection with the government which the people are against. Recently I wait for orders up to an hour to be told it’s canceled randomly. Not always but more than 50%. No issues with grab or lineman, 7/11. The customer service in the app is incompetent often sending me copy and pasted emoji responses. Most recently i told them my voucher was removed after the order was canceled they responded to ask what to problem was and if my tummy was hungry. Then giving me coupon codes to solve. Watering the leaves and not the roots. The whole structure needs to be reset. If you want the truth of the company join a group on FB and read how it is being a restaurant owner under them and the device they make you use - why it’s a setup for failure, and higher costs, greedy offers.
Chat Interface Laughably Broken
by Pelican Sandwich on 2017/11/15 01:17
Horrible customer service. Chat interface redirects you to an on demand call center in India, no matter what country you are currently in. They also do not notify you when an employee messages you back, which enables them to shirk the responsibility of your complaint when you don’t respond immediately, instead opting to close the chat and mark it as resolved. If you have a complaint involving missing food, good luck getting your money back, or really getting anyone on the line to care. When you do get someone on the line, they say because they are in India they can’t help with your case, and ask you to email the company instead, even though they are the recipients of your question? And Vivek kept calling me sir. I am a teenage girl with a very feminine name. Point is, if your chat interface doesn’t work, then just list the email option to communicate instead of wasting my time.
Terrible customer service
by Farang28 on 2018/06/15 13:15
Foodpanda is very slow. All my orders are late. Today I had to cancel an order that was over 2 hours late and still had a 30 minute “estimated” delivery time. Their app says to use live chat or contact by email to cancel and when I tried both, the email said it would give a response in 48 hours and to use the live chat, i waited a while for someone to come on to the live chat to cancel the order. They were very rude and ended the chat before even ending the conversation, I presume because they do not care about their customer experience. The first person ended the chat and another representative entered the chat just to end the conversation with thank you and have a nice day and immediately left before I could finish typing thank you which is extremely rude. And now here I am, 2 hours and 20 minutes later with no food and my family is getting ready for bed.
Foodpanda is a fraud.. scam!!! they are thieves
by FaryaKhan80 on 2019/08/29 17:11
Foodpanda is the worst, every time i have placed an order they have messed up and then the customer support is the worst It is so inconvenient, and mess around with the order a lot and they have a lot of complaints mostly people in my workplace have stopped using this app 1. you place order and then keep waiting for it and when you check why your order hasnt arrived they tell you 'it has been cancelled' 3. sometimes the thing you order is just incomplete and which feels more like a fraud because you pay money for it 2.you have to wait for hours and hours for the support to respond back on your query and when they do they just say oh sorry heres your voucher which is convenient for them but it’s not worth our time and money i have a request please dont use their app, they are a fraud they scam people on a big scale and we should report this app to FIA
Installed and removed the same day
by Hungry-in-Penang on 2019/05/08 08:05
Great service.. It only took almost 3 and a half hours before I was able to get some food at my door. 😏 My first order was cancelled 15 mins after it was supposed to have arrived, and my second was cancelled after waiting for 20 minutes. Customer service chat did provide me with 5 ringgit to towards my next order, but I had to pointedly request compensation.. 3rd order arrived on time. When I asked why my app indicated that my order was prepared, picked up and was on its way, I was told that the delivery person simply refused to deliver because it was too far away.. Um, c’mon if this service is going to work at all, this company is going to have to create reliability in the system. Right now, it’s a mess.... Hopefully they will address these critical systemic weaknesses that are absolutely essential for a time-sensitive service where people are waiting to eat.
REFUND SCAM !!!!
by Adnan101 on 2020/01/21 12:57
Foodpanda is good but their refund is a scam !!! I Made three orders , but due to rain and rider unavailability they cancelled my orders AFTER debitting the money from my debit card , and promised to refund BUT it’s been more than 20 days , everytime I contact they lie and make false promises , same scripted lies “ it’s in process , department is taking concern seriously , u will get it soon , we have started reversal “ but it’s all lies , the bank has confirmed and checked many times and they have not even started reversal process from their side , foodpanda takes money within seconds but when it’s time to refund , their finance department is a fraud !!! and on top even after multiple chats with support and email , they don’t do anything and keep stalling ,, I ask to get in touch with manager , they give excuses , no one calls their email support doesn’t reply to emails , FOODPANDA PK IS A FRAUD WHEN IT COMES TO REFUNDS ....
Very disappointing to say the least
by Zzanggu63 on 2020/05/18 14:47
I say it again. Time wasting. Abdominable service. Would give 0 star if I could Prepaid my food via credit card. Apps says the driver has arrived but is no where to be seen. Customer support is not able to give proper answer as to why the food is gone missing / just the driver has gone missing / unreachable. What kind of food service makes people pay first, make them wait over 50 minutes just to be told the driver is not reachable and will refund my order. No apologies were given. Did the driver pick up my order and got an accident/ ate my order? Plus the app did not let me order via cash payment just because there were 2 cancelled orders when the driver clearly couldn’t find my place and I was unable to pick up a phone call while working. The type of service they offer is abdominable.
Great food service
by cvk_cvk on 2019/01/20 13:57
My wife and I live in Chiang Mai, and we use Food Panda about 1–2 times per week. Overall it’s a great service. Sometimes the app is frustrating because it will “forget” what you are browsing in the app if you switch to another app for a moment, which happens to me a lot when I need to use my Thai dictionary when writing special order instructions. But the food almost always arrives pretty quickly. If there is a problem with your order, a very nice lady from Food Panda calls and explains what’s wrong — “the soup is not available ka!” — and offers a solution. I’m very grateful for the app because it’s so convenient.
Quick service
by Marily Chen on 2020/03/06 08:31
I think it depends on restaurants therefore I don’t need to wait too much time. Just only 30-45 minutes. Mostly I ordered coffee from cafe so fast service that I got. Keep going like this but I have to suggest one thing for delivery man. It happened on my second time’s order. He asked me my address number. I think it shouldn’t be like this. This app will be using not only locals but also foreigners. As a result of this, please look for delivery man at least who can read English numbers. 🙂 I know it’s related in your budget to look for delivery guys but mostly Myanmar people can talk 👉broken language 😁
Food Panda Cambodia = currency exchange robbery
by maritomari on 2020/10/23 09:05
In Cambodia, there are 2 currencies accepted by everyone - the USD & the Cambodia Riel. The usual exchange rate is US$1 = 4,000 riel and everyone living in Cambodia knows this. Guess what Food Panda does — they establish that US$1 = 4,200 riel when the bank exchange rate fluctuates between 4,000 to 4,100 riel. Sure, you may argue it’s almost nothing with the tiny 200 riel per dollar which the delivery men adhere to given their company policy. I wonder how many transactions food panda processes daily while making an extra 200 riel on every US dollar. I’ll say A LOT... hence, they are freaking robbing the customers. In fact, I wrote emails to clarify with their corporate and the replies confirm that food panda exchange rate per company policy is $1 = 4,200 riel. Hope this review helps you make up your mind about Food Panda and their German HQ, Delivery Hero whether to support such illicit practices.
International Credit or bank card refused
by Doc4docd on 2019/08/14 03:37
We had very nice experience with foodpanda during our visit to Pakistan, especially my kids enjoyed a lot and were very happy to have fresh and delicious food just one click away ! However we couldn’t pay by our card because our bank card were international VISA card so we have to keep cash with us. Now we are away from Pakistan and I am trying to order food for my mother who is very old but I can not order because card not accepted. Please please open this option for international customers so we can serve our loved ones. Jazak Allah
An occasional joke.
by just call me zach on 2020/03/27 11:15
I am utterly surprised on how bad their service it at times. Firstly, as always, the food is ALWAYS late. I’ve never had an order that was early, or on a timely manner. I once spent a lot of time ordering food from my family, and as soon as I was about to press “Place Order”, it just said that “This restaurant is unavailable at the moment.” Or whatever. THEY WAIT TO TELL YOU AT THE END. I’m pretty sure they do it on purpose, to see their customers get frustrated. I also ordered from another restaurant, only for it to be late by 2 hours. Yup! 2 hours! But the worst part is, that they waited 2 HOURS TO CANCEL MY ORDER. I waited 2 hours, only for my food to get cancelled. COME ON, WHAT?!?! And not to mention the User Interface. Their app is so broken. It doesn’t respond, it crashes, it lags. The regular.
Cold Food
by chris852852 on 2019/10/12 15:37
I have past orders where they sent me something different than I ordered and I let it go. This time was too much. The food was finished being prepared and the driver picked it up. Drove past my apartment where he stopped at LKF for more than 15 mins. I tried to cancel my order and was told if I did they would take the “pay by cash” option off my app. And reassured me that my food would still be warm because they use insulating bags. I told them that’s fine but to cancel the order. When the driver did finally arrived, he kept calling over and over again. I was like ok maybe I’m over reacting, maybe there’s a reason. Picked up my order, the food was cold and ice cream was melted and spilt all over the plastic bag it came in. I wish I hadn’t picked up and paid for this waste of food. Will definitely be using Deliveroo whenever I order.
Ridiculous Wait Times And Service
by Shahroze89 on 2018/05/12 13:30
Ordered from Pizza Hut through Food Panda and they dragged it for 2 hours which was 4 times the expected time of 30 mins. After continiously stalling for two whole hours they offered a “pity” token to cheer me up. The outlet i choose was 5 mins from where i live in Phase 6, Dha and they used traffic and congestion as a transperent excuse or “lie” as at the end they told me that the problem was on the restaurant’s end as they hadn’t prepared the food. Pathetic. Update: The same deal when ordered directly from the same branch of Pizza Hut arrived in 15 mins.
What happened?
by Taralulu on 2017/11/29 15:31
My hanger is forcing me to write my first review to save others from expecting too much from this app. It used to be so good before. And earlier, I tried to use it again (from Bangkok) and in the span of pretty much 3 hours, I’ve had two orders cancelled and one that is taking 1.5 hours to arrive??! After the 1st cancellation, the app said I could order within half an hour so I did. It said the food would arrive at 21:03. So I waited. At 21:04, no food, but an email that says that that my order has been cancelled. If you could send a notification instead of an email, would have been great. Third and last order I’m waiting for... ordered at 21:11. It is now 22:27. Still no food. I’m giving up. I’ve been dealing with this since 7.30pm. I recommend everyone to go to ubereats if you suffer from hanger like I do.
What a terrible service!
by pinju1 on 2020/09/20 02:55
The app simply does not work! We make a $60 order for a special family meal and nothing comes... we later find out the food was delivered to the wrong address and thrown out. We try to contact/chat with someone through the app and go around in circles trying to get our food or a refund, until finally someone agrees to call back. The call comes back hours later when my wife is sleeping (she works remotely on US time from Singapore) and so she misses the call. Now, when she tries to continue the chat the next day she is blocked on the app. The Food Panda people are deliberately controlling the app to take money from people without fixing their mistakes and doing what they are supposed to do: deliver food! We, as a family, will never use the Food Panda again!
No more service in my area
by Neddy6677 on 2019/01/02 03:55
Food panda used to deliver in my area (Somewhere in PJ) and even though they weren’t very timely with their deliveries, it was still convenient. I could order ahead of time and my meals would arrive by the time i’d want to eat. I would also excuse all the times when it was peak delivery and I couldn’t order anything because I felt that perhaps they didn’t have enough delivery drivers and ok lah I’d let that pass. But then, I opened my Food Panda app one day and no restaurants available to me at all! It’s been months now and I just tried again, you know, for fun, and still no deliveries available :( I don’t live very far away from major malls and eateries so I’m very disappointed that I can’t use this app any more. I have since moved on to Grab. Thank you Food Panda, it was nice knowing you.
Tolerable
by Pcvdkc on 2018/09/11 12:38
I only really like this app because I can use cash to pay. The food is OK but yes often late and their tracker system doesn’t really let you know how far away the delivery person is. When they finally arrive, I get a call... when I would have been ready and waiting if the tracking system worked better. The selection of restaurants is good but almost all of the menus are in Chinese and with very few options in English. And since I live in Taiwan this is not uncommon but with other apps the menus are offered in English. They’re often late and I really hate that it takes so long to update the system let us know if the order has even been accepted.
Worst in class customer service.
by Kulanard on 2017/07/20 12:38
Worst in class customer service. If you have an issue on your order, dont expect to get help unlike in other apps... I had ordered my dinner through them which was not confirmed for 30 minutes from them or the restaurant. The order was eventually canceled while my credit card was charged. Only available customer service channel is this online chat function in their app in which the staff never followed up with my questions and just left me hanging not knowing if i could cancel or get my refund. Sent them an email on this in which they said they will respond within a day- they did not. Only email they sent was a feedback form as if they have already closed my query. Have been a loyal customer but that ends today.
Horrible customer service. Incompetent support staff
by pipecutter on 2019/05/21 15:08
I recently made an order with Foodpanda. The order I received was incorrect which is not foodpanda’s fault And I do not blame them for this. I contacted their support team To try and get a re-delivery. I was told by one person that a redelivery would arrive in 30 to 45 minutes. After waiting this time and hearing nothing I contacted them again to which I was told there was no re-delivery made and that the restaurant I ordered from is now closing so all they can offer me as a refund. I waited 2 1/2 hours with no food and didn’t receive what I asked for. I believe it’s completely ridiculous that I was told that a redelivery would happen and apparently that staff member did not even submit the request. I’m actually curious if I will even receive my refund.
Awful
by Vivavivs on 2018/07/29 07:17
Foodpanda is the worst delivery service. I would rate it zero stars if possible. More than once have I had food delivered over 2 hours after I put my order in. Customer service is horrible. They do not care that your food is late. I’ve noticed that when you complain that your food is late still in the processing status or preparing status and you want to cancel, immediately your order is changed to getting delivered. They do not compensate you for your lost time or late food. They do not solve any of the delivery issues. I will use the other services even though food options are not as great as food panda. Most awful horrible experiences. I’ve deleted their app off my phone but want to warn others of their crap service to customers and lack of responsibility.
This App needs works. I like the Delivery Service
by Khun Manao on 2018/03/15 04:26
This App is annoying. 2 Major flaw’s that have not been addressed. 1- Random address the app selects each time I open the App. I have a profile with a delivery address, this address has been delivered to 25+ times, But each time I open the app it selects a random nearby address(?). - Why have a profile if it’s not used? If you don’t pay attention the food will be sent to a wrong address. The Pizza, KFC’s app’s don’t behave this way. 2- Previous order. I tend to order the same things. I can see my previous orders but cannot select them for reordering. This feature is available in other food delivery Apps, either as a reorder or being able to save favorites that can be reordered. Having to reenter the order consumes extra time reduces the ease of use and creates a poorer user experience. These are two simple flaws that are a major annoyance and are easily fixed. Fix these two flaws your user experience will be greatly enhanced.
Even Payment Decline, It Still Takes Time to Cancel Order
by Nik MH on 2020/05/27 06:43
I’m not sure why your app keeps giving payment decline error with credit/debit card payment. Sometimes, even when the payment is successful, it gives error notification in-app but says the order was placed from the mail notification. I got super confused at times. Sometimes, when the payment is declined, your app still proceeds with the order and it takes the app 20 minutes to cancel order which is inconvenient. Your app is supposed to immediately auto cancel order upon unsuccessful payment to prevent duplicate orders in case if my 2nd or 3rd attempt is successful.
Reliable!
by Bron 19 on 2020/03/03 07:55
I have used Food Panda numerous times already and so far, the app has never failed me! The delivery was always on time, and if ever there was a delay, it would only be for a few minutes. Tips: • Do not order if you are starving or feeling impatient. The preparation time is unpredictable and sometimes delays will be unavoidable especially during peak hours. • Don't rely on their chat services. It's pretty much useless. • Preparation time usually depends on the restaurant your ordering from. If you ordered from a restaurant with high demand, you'll probably wait a long time 'til your order is prepared. • Only order if you have time to spare and if you can still manage your hunger. Overall based on my experience, Food Panda has surpassed my low expectations and has satisfied me with my orders. From the discounts to the friendly riders, I highly recommend this app!
Fraud, no food, no refund
by Tandeee on 2020/08/13 03:46
I have ordered maybe 4 times on foodpanda and only once had an ok experience. The first time the driver never showed, but foodpanda gave me a credit so i gave them the benefit of the doubt. The second time was fine. The third time the driver took an hour to deliver the food, with the gps saying he was “almost there” the entire time. Food was cold, I was too tired and hungry to complain. Last time they didn’t deliver my food and refuse to refund. They claim i cancelled the order, which I didn’t. My phone was sitting on the desk while my wife and I worked on a project together. Support has repeatedly refused to contact me. Foodpanda is fraud. If I wanted to deal with police I would file a report. They’re that bad. Hoping apple deletes the app so no one else gets robbed
Worst customer service
by Grumps87 on 2019/09/24 12:56
Ordered on a daily basis for months. Useful service and great deals. Just don’t order if you’re hungry or risk getting screwed over. I’m based in Malaysia. Recently tried some new restaurants. Turn out to be a self fulfillment services (no indication in the app saying that). Delivery expected to arrive in 2 hours. Reach customer service and manage to cancel that. Second encounter, there’s a promo from Dominos Pizza. 30mins later I got a cancelation notice “due to technical difficulties at the restaurant”. Reached out asking customer service why, same reason given in template. Told them it’s horrible to have restaurants doing this, another template reply. Told him “thank you for being uninterested”, got a reply “sorry you feel that way”. Chat terminated and my account banned.
Use Uber eats
by flyingsamsam on 2018/12/22 04:24
I am trying to use it in Taiwan as one of the restaurants is on foodpanda only but not Uber eats. Poor app, no map tracking and hard to use. They do not allow US phone number but showed no warning when I register. Uber eats in Taiwan just works as in US. You can track exactly the status and show you where the car is. Well it’s probably not fair to compare foodpanda with ubereats due to their resources. I guess that is how startup in on-demand eco get killed finally. Sorry but I’ll use Ubereats whenever I can.
Convenient but poor customer service
by Dragonvale is the best! on 2020/07/25 18:51
App was easy to use and had decent restaurants. I keep having issues with their riders, however, because a few have been blatantly rude to my face. Riders have complained about how far my locations were. They told me I should just buy somewhere closer because they aren’t getting paid enough. They should complain to their management. I have no say in where restaurants choose to cater to nor do I even know where these restaurants are located. Not my fault they agreed to deliver to my house or workplace. Very unprofessional and audacious behavior. This happened in the Philippines. Not sure about other countries. Already deleted the app after 2 years of using it because I am fed up with these impolite, ill-mannered riders.
Terrible app with terrible delivery drivers
by Limz217 on 2020/06/06 04:21
On multiple occasions I have had pizza delivery to me in the shape of a tube with all toppings stuck to the top of the box. This is in no part due to the packaging of the restaurant but rather the delivery guys. I’ve watched them waltz up to my door with my pizzas completely vertical swinging them with complete disregard for the blatantly obvious pizza boxes. This aside the app barely ever works. Always runs into multiple errors and not allowing one to place orders. Or placing orders but not processing payment and then adding a delivery time for food that never arrives. Support says they will provide vouchers for the destroyed food but never do. 3 times this has occurred and at this point I’ll be choosing to use another app until this fixes its sub par service
Many errors in ordering
by miragec22 on 2018/07/23 07:33
Have met ordering errors which resulted in cancellation many times after a long waiting time. More than once I received notice that my orders were canceled because the restaurants were busy; Other times I was informed the cancellation without further details. In most of these cases, I got texts after waiting for a while and by then too late to make another plan. The online customer service only checked order status for me but seemed unable to tell me what actually go wrong. I hope this issue will be taken care soon.
GLITCHY APP!!
by Cyber_knox on 2020/08/12 17:19
I’m using FoodPanda in Myanmar. Although i selected “Current Location” and clicked “order now” after selecting items, it shows “Please Select Location” It works when i uninstall and re-install the app but i can’t be doing that every time i order. It really waste my time. When i reach out to their page on messenger, They always tell me to go stupid live chat which is not easily accessible via application. Live chat should be just right there (BIG BUTTON) and not hidden. Please tell your software developers to fix the glitch when ordering. Also there are no images of food in most restaurants in Myanmar location of FoodPanda. I want to see what food i’m getting and make better decisions not just names. Thank you.
Bad Restaurants Ruin the App
by EEALee on 2019/05/09 15:44
I was able to use the app well when I was in Islamabad. In Lahore, however, my orders are frequently cancelled, including ones where someone calls and confirms that the order will be delivered within a certain time. It is incredibly frustrating to order food and wait, have someone call and confirm your order, wait more, then the deadline passes and you have no food. Then you go into the app and suddenly there’s a cancellation notice. If it was a one time thing, I’d understand. However, this has happened multiple times with multiple restaurants. So there are two problems: bad restaurants, and bad notification. Save yourself the stress. Call out for pizza. They’re pretty good at following through.
Improvements needed.
by J. Mou on 2017/12/02 17:23
Loved the app before the ridiculous update which has made the entire experience bordering on the terrible. The photos are definitely not photos of the food that the restaurants deliver, the interface has become ya too lengthy after the incorporation of photographs on the main page, the customer service is off the point when being chatted to with the usual reply being *somebody will get in touch with you*!! Improvements necessary to ensure that the app doesn’t lose out on its appeal of ensuring convenient food delivery!
Take long time to deliver
by Asif62 on 2018/07/19 10:37
They should include more Japanese restaurant, specially SAMDADO (if not added yet). Regarding delivery time it should not be more than one hour in Dhaka city. Sometimes I receive messages like “it will take little longer to deliver your food....,” “Order pressure is high in your area.....” which is good for the business but not so good for the person who is hungry and waiting for the food. As the business is good and growing fast, I expect they should cope with the pressure by investing more or deal on their own ways. However, overall service of Foodpanda is satisfactory.
If you want to eat, look elsewhere
by Sqit on 2020/10/22 12:18
I’m lucky if my order isn’t cancelled on any given day. Until FoodPanda sorts it’s vendor performance, available service times, and terrible customer service, I’ll find food elsewhere. Update: the app has slightly improved, but customer service continues to be a joke. Order at your own risk. Lucky if you get the right order... if you don’t, you may not get a refund. Second update and final before deleting the app: good panda has left my family hungry more times than I can count on both hands, and they NEVER try to correct the problem. It’s a miracle that they are still in business with the offensively bad order fulfillment rate and an even worse customer service.
Easily one of the WORST apps you can rely on!
by Rubab Karim on 2020/05/05 06:15
9/10 of my orders are bound to get cancelled due to some bs and then I just have to create tickets and contact representatives with 10 to 20 brain cells who can only refund me after a 1000 days as ‘policy’. In the meantime, I didn’t get the food I paid for and have to rely on other services (Grab is a more reliable option these days, not even going to lie). I was thinking of ordering just now BUT THE APP CRASHES WITH A ERROR THAT SAYS ‘Incorrect email or password’. Like, hello? I just ordered yesterday? Until all these issues are fixed and they step up, it’s gonna be a trash service. For real, guys. I wish I could post screenshots with this post to really stress the lack of commodity in this paid service.
Review
by hrhiranand on 2020/10/09 11:57
Foodpanda is terrible: no real customer support; their GPS is completely wrong- it identifies my address somewhere else thus confusing the poor riders; my delivery address is clearly indicated in Thai language, I live on a main road, next to the only hospital here, with my condo name & number clearly displayed- yet foodpanda doesn’t pass this information to their riders; taking orders then cancelling- refund process very inconvenient for international credit card holders; sometimes certain restaurants are available then unavailable- they refuse to offer services to foodpanda until they have settled their outstanding balance, which they are slow to do. Please improve.
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All Versions
4.0
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6,277
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3,396
Current Version (20.21.1)
4.0
106,460 total
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80,964
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14,348
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6,198
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1,707
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