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App name
Disney Magic Timer by Oral-B
Description
• 90% of kids brush longer with the Disney Magic Timer app by Oral-B • Featured as “Best new App” for “Kids” • # 1 Downloaded free app for kids “Ages 6 to 8” on iPhone in the US and 40 other countries • # 2 Downloaded free app in “Health & Fitness” on iPad in the US Bring more fun to your daily brushing routine with Disney Magic Timer by Oral-B! Now featuring twenty-three of your favorite Disney, Marvel and Star Wars characters, use this app to seamlessly encourage your kids to brush longer. Longer, happier brushing for your little one is just a download away! All it takes is three simple steps: 1. Download the Disney Magic Timer app by Oral-B 2. Scan any Crest or Oral-B Pro-Health Stages product with your iPad, iPhone or iTouch 3. Reveal more fun and let the brushing begin. See how it works: http://www.oralb.com/stages/disney-timer-app ***Characters featured in this app: • Nemo • Dory • Olaf • Elsa • Anna • Darth Vader • Yoda • Storm Trooper • Belle • Ariel • Cinderella • Rapunzel • Thor • Iron Man • Hulk • Captain America • Lightning McQueen • Dusty • Doc McStuffins • Mickey Mouse • Minnie Mouse • Tinker Bell ***Compatible with any Crest or Oral-B Pro-Health Stages products. *** Compatible with iTouch, iPad Air 2, iPad Air, iPad Mini, iPad 3, iPad 4, iPad 5, iPhone X, iPhone, 8+, iPhone 8, iPhone, 7+, iPhone 7, iPhone, 6+, iPhone 6, iPhone5s, iPhone 5c, iPhone5, iPhone 4s, iPod Touch 5 and iPod Touch 4. Before you download this experience, please consider that this app contains in-app purchases that cost real money. This app will use your device camera for scanning any Crest or Oral-B Pro-Health Stages product to unlock sticker books. This app also allows content to be saved to external storage. If you’re experiencing difficulties with audio, please check the audio settings with your device to see if your device is muted. For assistance, please visit our customer care FAQ page here: https://help.disney.com/en_US/Apps/Disney-Magic-Timer Privacy Policy – https://privacy.thewaltdisneycompany.com/en/ Terms of Use – http://disneytermsofuse.com Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/ Do Not Sell My Info: https://privacy.thewaltdisneycompany.com/en/dnsmi/
App does not scan, big disappointment
by pnwguy1981 on 2020/12/02 02:04
I downloaded this app because my kids were not brushing enough or correctly. Sadly, the “scan” option is spotty at best. I wasted money on purchasing toothbrushes with specific characters only to have disappointed kids when the scanner would not work. I tried on both an iPad and an iPhone. It’s a great app, if it would only work.
Character Purchases Not Showing Up
by ORH2020 on 2020/12/01 15:20
The app recently had an update that made it much better. But now purchases of characters are not showing up. We paid for the Incredibles Character pack and were already charged for it, yet the characters are still not available for use. This is extremely frustrating, as that money pretty much was just totally wasted. Even though it wasn’t LOTS of money for the characters, it’s still money. Please fix this issue. Buyer beware, your characters may never appear.
Works great when it works
by Lee'la on 2020/12/01 02:28
I’ve been using this app for a while and do not have any real complaints. I gave it 4 stars because when the app isn’t working there isn’t a customer service solution. You just have to keep resetting app.
Sound?
by mandy_muffins on 2020/11/30 02:38
Just got this app and there is no sound! The how to video is terrible. I think it’s a great idea and the other reviews look like it was good at one point, but this was very disappointing and frustrating to get into tonight and find that there is no sound at all. Hope this gets fixed!
daddrdegstjydyg h
by tyhubuh on 2020/11/29 03:27
good
Definitely extends brushing time!
by R..Jones on 2020/11/26 18:32
My 5 year old loves to brush for longer now, often asking to do the one minute timer twice each time. Win!
Continuous pop ups after every brushing
by thisapphasfailed on 2020/11/26 00:36
This used to be an app my children could use on their own now after every brushing it solicits a review.
I love magic timer
by Brown Ladies on 2020/11/21 04:00
When I got magic timer my kids where so happy that every time that they brush there teeth they get a sticker they love to do it every day so they love to keep going
Whelp after 3 or so years it finally happened
by Mommy Penguine on 2020/11/20 15:43
My child lost all of her characters they’re still on my phone but not her iPad which she always uses. I tried the restore purchase option and nothing happens. Why have a restore purchase if you can’t restore. Very sad and upset at this time.
Waste of money if you can’t transfer to your new device if your old one does not work any more
by ikea321 on 2020/11/20 12:21
Can not move my account to my new device so everything I bought for my kids in app they can not use unless on my old device I will not keep buying them new characters if there not even able to use them on my new device that I have the same log in for it’s not fair to them and I don’t like to throw away money
Great app, but tons of issues.
by MommyLove32713 on 2020/11/18 15:45
My kids absolutely love this app, and ask every time to use it to brush. We use it daily, but it’s become more of a hassle than it’s worth almost. My kids constantly ask for more characters so we got new toothbrushes; only the app won’t scan them on any of our devices at home. Also, I had previously purchased to unlock all of the characters, but once I got a new phone it wouldn’t let me restore purchase. The option on the app doesn’t even work.
5 stars until I got a new phone
by spolvadore on 2020/11/17 02:31
I previously had an iPhone 8 and our daughter LOVED this app and really helped her. Then I got a new phone, the iPhone 11, and it isn’t supported anymore.
Scanning Issues
by MikeAnspach on 2020/11/17 01:17
The app is visually appealing and my daughter loves it. Sadly the app is very inconsistent when scanning new characters. It's very frustrating when your kid is excited to try a new brush/character only to find the scan doesn't work.
App doesn’t work after last update
by HAB1619 on 2020/11/16 14:33
This app is fantastic, and was a great tool for getting our kiddo to actually brush his teeth instead of just sucking the toothpaste off the bristles. However, after the most recent update about 2 weeks ago we have not been able to open the app past the loading screen. I’m not sure what the issue is and couldn’t find an answer though app support so hoping a review might get noticed and offer some aid?
Hi 🙋‍♀️ yes 🙌 and yes yes
by Shirley Jones nickname on 2020/11/15 20:54
You’re
Trouble scanning
by chelsqk on 2020/11/15 03:12
The only problem we have run into is when trying to scan new products for new characters. It rarely works.
Was great, now a pain
by stoppingbywoodsonasnowyevening on 2020/11/15 00:08
My kid loved this app at first, and it was as helpful as the Pokémon tooth brushing app in encouraging her to brush. Now, however, it refuses to scan both the toothbrushes in a set (so no Olaf, but will do Elsa), and none of the Crest toothpastes with Disney characters seem to work (so no Moana.) And while older toothbrushes worked before, now they do not. I don’t object to paying slightly extra for branded toothpaste and mouthwash to add characters to the app, but darned if I’m going to pay for characters in an app that essentially is just marketing disney properties to my kid.
Good gives motivation
by R BL on 2020/11/14 20:03
We are using this app for a few years already and have no complaints. It’s really good , it gives motivation to children. It’s has their favorite characters with good graphics.
Love it 🥰
by gjgrysggdhhfmjfjg civ7. ugu on 2020/11/13 12:35
Love it 🥰 love it 😊 love it 😍
Very frustrating
by Bink2366 on 2020/11/13 02:53
App won’t recognize a second brushing at the end of the day. My daughter keeps looking forward to getting her goal flags, but it won’t acknowledge that she brushed even when I go into the setting and change it manually. Tried reloading the app and same problem. Now it will only give me the same sticker every time. Getting tired of disappointing my little girl every night
Great App!
by kriskringle1977 on 2020/11/06 00:51
Kids love to brush and watch the sticker come into focus!
Unable to Open
by Alex4686 on 2020/11/05 03:16
We have loved the app up until now. We have been using it a couple years, gathered all the characters and have accumulated a lot of stickers. I recently upgraded my phone and the app won’t even go past the title screen. I refuse to delete the app and reinstall because I know everything will be lost and we will have to start all over, leaving some disappointed kids and even more frustrated mom. Everything should be seamless when switching phones and this app never seems to be the case. Update: Still not able to open the app. Got a notification when trying tonight to see if the issue had been fixed regarding backing up the app. When I clicked “allow”, nothing happened.
It does get the kids to brush
by lizzylogansmama on 2020/11/04 23:44
This app does get my kids to brush but I wish they could get more frozen 2 or toy story stickers then just 22. My kids used up all their stickers in a couple of weeks and are now upset they can’t get more.
Bring back club penguin
by joejoedaddy0915 on 2020/11/02 18:18
This isn’t a review on the app but please please please bring back club penguin the original club penguin not club penguin island the one you took down to bring the horrible game that was club penguin island and if you do make a remake of club penguin make it like it was in the old days you know where are you don’t have to buy a membership to play The game
Daughter loves the app
by Fe 82 on 2020/11/02 15:33
Only glitch is when brushing the second time before bed the star doesn’t fill in, Also doesn't give her a new stick. It does the purpose and she loves it. All that matters.
Scanning
by 484484838381450463 on 2020/11/02 02:07
It won’t scan my kids toothbrush I have tried multiple times to scan the toothbrush but it doesn’t work. But it works great other than that!
Trouble scanning!
by Worrying less! on 2020/11/01 14:02
Brand new download and with brand new oral B toothbrushes in box and will not scan. My kid is not into Star Wars and would have loved to be able to brush with something else that we own.
Not good at scanning characters
by Virtuousmouse on 2020/10/26 17:34
Frustrating scanning for characters 😡 we have frozen and starwars, but can never get them to scan and I refuse to pay when it says you get the character with your toothbrush or toothpaste, I think they need a code as a backup 🤷🏼‍♀️. But my kid does love the videos and it keeps him entertained while brushing his teeth.
Me encanta !!
by AdRiS831 on 2020/10/21 11:45
Mi hijo adora mucho cepillarse mientras descubre que imagen va a salir, lo motiva mucho 😁!!
This is great
by Herzbergae on 2020/10/20 11:56
Fun
Missing a sticker
by oljavera on 2020/10/18 18:54
Lately stickers are repeating when my kid brushes her teeth for the second time a day. It doesn’t register she brushed her teeth for the second time that day eather.
My toddler loves this
by jaerubino on 2020/10/15 12:35
It’s really cute and from The first time that we use it she followed in her mouth where the toothbrush is brushing on the picture and brushed her whole mouth for the whole two minutes for the first time
Scanner does not work well
by Jcarr1 on 2020/10/08 15:34
My kids love using this app. It’s a good way to guarantee they are brushing their teeth for the full 2 minutes. They beg for me to buy the products compatible with the magic timer but then the scanner only works 25% or the time. It’s very frustrating and not worth the tantrums I have to deal with because they can’t get the new characters to load. Would be nice if there was some reward system to be able to unlock characters.
AMAZING app
by Maangeles74 on 2020/10/02 14:26
This app the very first time I tried it I LOVED it. I recommend this app.
The music and photo function rarely work
by Edie2008 on 2020/09/29 03:13
It’s a cute app and my kids look forward to brushing their teeth - so that’s worth 3 stars. But the music is a random bonus that works only once in a while and the photo function to add new characters seems so faulty I’m not certain it’s there for any reason except to frustrate you into purchasing characters directly.
Irritating
by ZACSMA on 2020/09/28 22:19
Trying to unlock and upload new toothbrushes and oral B items. It will not scan!!! I’ve tried for the last year to scan everything we have purchased (all Oral-B) and spent lots of time trying to scan them and can’t ever get them to scan!! Why not make the app scanning for different items easy. Ex. Scanning the barcode or a QR code. That would make it SOOOO much easier for the parents and hopefully avoid meltdowns from kiddos that just don’t understand.
Won’t scan a toothbrush
by Dln715 on 2020/09/28 01:31
My daughter loves this app but it will not scan a toothbrush. I have tried everything and nothing is working. Any suggestion would be great!
Good game
by fe@r!e$ on 2020/09/23 00:39
I think the game is good because it s fun for kids and it helps my kids have witer teeth
Great, but needs more character
by swendybee on 2020/09/22 13:13
So it’s awsome but it’s missing characters like muppets that kids might want!
Can’t restore purchases, can’t contact help
by That other guy in the bathroom on 2020/09/18 16:07
Kids loved it. Had many of the characters. Had to update and can’t restore purchases, lost all the brushers and their collectible stickers, and when you click on get help, it opens up a browser with an error message. Terrible.
Best app ever
by Javelos on 2020/09/17 15:35
I would recommend this app it’s fun and perfect
Review
by autumnadaudrey 2020 on 2020/09/13 12:41
Sometimes the app does other the music and brushing sound while brushing
Sound issues!
by BirdieH84 on 2020/09/10 23:50
I installed this hoping to get my daughter to brush for the full 2 minutes. She keeps the brush in her mouth that long now, but stops brushing while watching the picture get revealed. That is, when I can get her to start. If she doesn't hear Minnie Mouse blink before the timer starts, we have to restart it... and restart it... and restart it... sometimes 5 times, until the sound works properly. I've initiated a rule that I'll only restart 3 times, then she's stuck with whatever happened. Bet it would work if it were available on Android...
Sounds don’t work, scanning is horrible
by Raptor_4 on 2020/09/06 14:46
This app used to be good. Scanning feature has never worked very well. I’ve tried getting characters over and over again but it doesn’t recognize them. For the last 6 months or more the stickers and music do not load. The only way the music loads is if I switch from WiFi to mobile network and back. I also have to restart the brushing timer no less than 5 times in order for the sticker to properly load. It’s really quite frustrating when I have my child ready to brush yet I’m fussing with the app, meanwhile they lose interest. Clearly after months of these issues the developer isn’t going to fix them.
Not so effective
by Zanthia on 2020/08/31 09:01
Since the sound effects and music stopped working with the last update, the app is no longer as fun as it used to be. I do not believe any child is going to want to use the app without the cute and fun music and sound.
Poor performance
by Totallrob on 2020/08/30 23:11
I’ve started using this with my kids and I’m only using it because my kids force me to. The music needs to be paused in order to play and now the pictures don’t form. It’s acting like there’s no wifi or cell service.
Does NOT scan
by lexichris on 2020/08/26 16:36
I bought the Tangled toothbrush for my daughter knowing it had the awesome timer and daily brush activities but no matter how many times or how hard I tried to scan it, it just wouldn’t work. My husband tried, we tried different angles, different lighting, different distances, and NOTHING will work. It won’t scan, I deleted the app since default is Star Wars (which we don’t watch). Thoroughly disappointed that I hyped this thing up for her to help motivate her to brush only to find out it doesn’t work.
Disappointed
by rmarti1010 on 2020/08/26 14:56
Very frustrated with the app, I’ve had this app for at least three years and just in the last 8 months: 1. The volume stops working once you get to the brush timer 2. Stickers that were earned don’t appear in the book 3. Once the timer starts it just shows a blue screen with a WiFi sign, it has taken us up to 5 times to restart to get it to actually brush a sticker. I have uninstalled and reinstalled and that hasn’t fixed it. Please fix, my kids love this but are tired of the problems.
Makes brushing fun BUT scan feature DOES NOT work
by NorseArcher on 2020/08/23 11:04
My daughter likes this app. It does help to get her to brush her teeth. At first she only had BB8. Not being a Star Wars fan she didn’t want that character. We have tried and tried to scan *3* different oral b products to get Frozen characters but it just won’t scan. Very frustrating. Please fix.
Sound and character scan.
by TabithaWatson on 2020/08/21 12:24
This app used to work great, would make noise when you brush and you could scan characters easily from our toothbrush. Now there is no sound and won’t scan characters
Used to love
by ajnos11111111 on 2020/08/20 01:38
When we first got this app it worked great. My 3 hated brushing his teeth but taking a pic with bb8 was worth it. I cannot scan our new brushes and the sound frequently does not work. I would love to be able to keep using this app but it’s actually making brushing time more frustrating.
Needs improvement, but does the job
by CS0119 on 2020/08/19 03:38
My daughter is 2 and really loves this app. That being said, as an adult, there are definitely areas that need to be worked on. The sound is inconsistent, to put it simply. Most often, I have to go into the settings, turn the sound off and back on again, just to be able to hear it. And considering the noise is a huge part of the “reward,” to have to do it over and over is a bit frustrating. Even doing so, it drops out, a LOT. Also, my darling daughter who had no idea what Star Wars is, loves the Storm Trooper avatar. I paid the 99 cents but this only gives you the avatar. She has figured out the “AR mode” and fully expects there to be a Storm Trooper! We purchased Rey as well and her AR mode is also BB-8. Please please make our purchase more worthwhile and add more AR features!!! Otherwise this app is very effective and keeps my daughter interactive throughout brushing, which before was so difficult! So thank you developers because is has really helped for it's intended purpose: beautiful pearly whites for my munchkin!
Hjjknbbb
by hbbhjjggg on 2020/08/17 21:59
B 👎
👍🏿🌟👍🏿❤️
by 😍😚 I love it on 2020/08/17 01:22
It’s a super good app great for kids to get their teeth clean in a fun way 😎👍🏿
giisns
by hiwnwnw on 2020/08/15 20:14
mwmwwk
Good timer
by Kidhelp on 2020/08/14 03:11
The timer is awesome and the kids really like earning their stickers. The only cons are that the sound doesn’t always work even when the silent mode on you device is off. The other con is the scan feature doesn’t work.
Love it
by isla the alicorn on 2020/08/14 00:18
I love it. I brush my teeth and get fun stickers all in one. Totally awesome!!!!!!
When it works...
by Nanaberrii on 2020/08/12 08:53
Like many reviews said over the course of two years, this app is wonderful when it works. More than half the time, the music doesn’t work. I can usually get it back when I turn the setting on an off, but most of the time it won’t play sound from the cut screen or the brushing. I also just bought brand new Oral-B brushes whose characters are available in app, only to spend an hour of nothing but failed scans. Good thing their old toothbrushes still scan in the same setting, but it’s a moot point. There should be absolutely no reason why brand new toothbrushes will not scan. Pros: my kids brush for longer and more efficiently. They were cavity free, and I’m sure it’s got plenty to do with this app. Developers, please please PLEASE fix the issue with scanning and sound. Fix it in your next update, PLEASE. My kids would really like to brush with their new characters.
Sound Issues
by RandySurfer on 2020/08/12 02:10
The music only plays if I turn it off and on again. No other sounds play (tooth brush sound, sfx)
App needs work
by seagullsailor on 2020/08/07 12:04
The app doesn’t work at all on my kids iPads. Also, the scan for characters section doesn’t work at all. I’ve bought four different toothbrushes trying to get these new characters for my kids and nothing. This is a great tool for the kids but unfortunately they are losing interest because they can’t get their iPads to work and can’t get the new characters. You need to fix this or you’re going to see many deleted downloads!
Good until recently
by Mlereid on 2020/08/06 01:31
My family has been using this app for a long time and really like it. Recently I have obtained new toothbrush for my daughter (Rapunzel) and Spider-Man for my son, however, neither will scan. The sound also cuts in and out, I have to pause the brushing and then resume in order to get sound. Would give a 5 star again if these issues fixed.
What happened?
by RCRich97 on 2020/08/04 18:05
This app used to work well, except for a scanning feature that is not user friendly. But over the last several months, the music and sound haven’t worked. I’ve had to go into settings and turn it off and back on. And even then only half the sound worked. But now the sound isn’t working at all. Total silence. Stickers used to be revealed no problem. Then if your WiFi wasn’t spectacular you’d just reveal a “sticker” of an hour glass and WiFi lines. Now it’s been weeks since a sticker has shown up. Internet speed can be 200 mbps, still just the hour glass and WiFi lines. No actual stickers. This app would still be useful if they fixed it. But as it stands it’s now completely useless. No music, no brushing sounds, no stickers revealed. What’s the point? 2 stars only because it used to work.
Sound issues
by Cz08 on 2020/08/01 03:45
We have been having sound issues for a month or so.
Faulty
by Schumannfan88 on 2020/07/29 23:36
My kids love the app. It just doesn’t work correctly now ever. Sometimes it’s the sound, sometimes it’s the music. We can’t ever scan the characters to unlock now. It used to work every single time, so I’m not sure what happened.
Major bugs
by Flopppsss on 2020/07/28 15:22
On IPhone X the sound doesn’t function correctly. Each time you open the app, music on/off must be toggled for the music to play. Sound effects (fireworks, etc) never work after install.
Won’t scan new products
by girlmom29 on 2020/07/28 02:40
The idea of the app is wonderful but there is way too much difficulties in scanning the products to unlock new characters. It’s definitely not as easy as it’s advertised
Recent issues
by K. Bruton on 2020/07/23 17:54
I don’t know what happened. My kids loved this app but now it won’t even load!!! So frustrating!
Please
by ges🎅🏼 on 2020/07/21 17:33
Hey can you please add Bluey and T.O.T.S they are both Disney shows and if you add them my sister would be so happy
Always full of bugs
by Hockeygoon96 on 2020/07/20 21:09
We have used this app for a couple years and I don’t think it has ever not had bugs. Has never been easy to scan products to load characters into the app. There should be a way to have a profile and save characters and achievements because I have a new phone and lost them all and had to recreate my kids profiles. They do not sync and retransfer with a backup. There is the whole sound problem now, you have to minimize the app and reopen to get the sound to work.
Not as good
by Rebecca6311 on 2020/07/18 03:56
We’ve used this app for years. It’s not as good as before. The scanning feature doesn’t work. Would be great if we could just scan the barcode on the toothpaste. And the sound is gone. Would give it 5 stars if they fixed those two things.
Worked great, but now it’s buggy
by Jessness3 on 2020/07/18 02:59
My daughter loves this but after the last few updates, it’s full of bugs. We get the same picture reveal each time, day after day. We even bought new characters in case we’d seen all the stickers but even then we still get the same reveal over and over. Sometimes we randomly get a pixelated WiFi symbol and timer icon in the reveal which is clearly a glitch. Also the sound doesn’t work. I’ve tried restarting the app but no luck. I can only get it to come on by going into the sound setting within the app and turning off then back on every time we use the app. Please fix! We’d love to continue using and haven’t found any other app that compares.
Sound issues
by sierramarie15 on 2020/07/15 15:01
This app has been a great help for us when brushing our kids teeth! There has only been one issue for us and that is the sound. When you open the app the sound is never on. I have to go into the settings every time we open the app (we always leave the sound set to on) and we have to turn it off then on again to get any sound. Please fix!
You’re better off using your phone timer
by Ssssvvvvvveeeee on 2020/07/13 01:11
This app worked great for a few months, we purchased some characters for our son, and he quickly grew to love brushing his teeth. Then out of no where, the sound stopped working and then the pictures went away. Right now, I have to start the timer and then pause it and click “continue” in order to get sound but then the picture at the end is always just the WiFi symbol and the celebratory sound at the end doesn’t work. It’s just a useless app at this point.
No sound
by skier8 on 2020/07/08 12:33
There’s no sound on the app.
Sound problems
by Mokioki on 2020/07/05 14:33
I’ve been using this app for about 2 years. I have an iPhone 8. I’ve gone through frustration because I thought they had Winnie the Pooh characters, problems with long load times and scanning issues in the past. Now with this new update, the character selection screen is a lot better. They’ve added a new screen that lets you see how many times your child has brushed in 7 days and also 30 days. That’s only useful if you’re using the timer every time they brush (which we do brush, but don’t necessarily use the timer each time). I’m also happy to report that the long load times have disappeared. I’m still frustrated over the poor scanning feature. I’ve been trying to scan Cinderella for almost a year and still can’t get her to come up. I’m not willing to pay to unlock a character if I have the toothbrush right in front of me. I’ve also noticed recently that the sound has disappeared. I have to go into my child’s profile, hit the brush button and then pause when they get to the timer. Magically it turns on, but they miss the sound from the little video that plays before the timer starts so sometimes we have to go back to it. Please fix these issues. I like the app enough to use it each time, but these small issues make it difficult for me to want to use it every time.
Great app
by Princess_Belle99 on 2020/07/02 00:40
This has helped me with brushing my teeth because it gets me in a habit of brushing with my favorite Disney characters.i won’t give it 5 stars because it needed to tell me when it’s time to brush.
App does not work as advertised!
by isaid8675309 on 2020/06/24 02:30
Good luck getting the app to scan/recognize any product you buy. Two kids, two tooth brushes (Ariel, Rapunzel). Also tried their old one Belle and none of them will scan.
Disappointed. 2 hours & extra money wasted.
by redneckcowgirl2012 on 2020/06/21 19:44
I just bought the Tangled battery toothbrush specifically for the App, & I have spent the last 2 hours trying to get the app to scan the toothbrush. I have followed the instructions on the FAQ page to a T in multiple areas of my home, even outside, and the app IS NOT recognizing the toothbrush. Also disappointed that at the bottom of the page you click email & can type the email but cannot send.
It could be great if it ever worked consistently
by sepirts etihw on 2020/06/20 15:35
The sound almost never works. I have to toggle sound off and sound on, and even then transition sounds are intermittent. Cut scene sound has NEVER worked. Also, can’t share the login with my spouse so they have to use my phone to use the app. Needs work, Disney as a huge media company should have this figured out. My kid loves it, when it works.
Sound issues
by cantfindanicknametopostareview on 2020/06/19 14:25
Music on home screen and during brushing only works when I go into the settings and turn the sound on and off before starting. Sound for each of the characters intros and count down only works one every 20 times, if we’re lucky. Also Frozen 2 only has 20 stickers possible??? What is that?? And how is there not a Moana option or Finding Nemo (not Dory) option? I want to love this app because it gets my son to be willing to brush teeth without tears but the consistent technology issues and requests for characters not supported are disappointing as the adult.
Used to love this app!
by Shell1107 on 2020/06/19 03:55
My daughter and I use to love this app, until I got a new phone. I upgraded to the iPhone 11 Pro Max and none of the characters we had unlocked or the stickers she had earned transferred over. And the ‘restore purchases’ in the app settings does nothing. Very frustrating since I spent money to unlock some of her favorite characters.
Agree with Rush’s
by Cruzin SD on 2020/06/18 04:07
Downloaded this for my toddler. She loves Frozen. Tried to scan her Frozen toothbrush so she could unlock Anna character and the camera feature wouldn’t work. I agree that consistent brushing should be rewarded by being able to unlock either new characters or stickers. Kids need incentives. Please fix glitches
Needs improvement.
by CLQueen on 2020/06/17 01:26
My son loves that he gets a sticker every time he brushes his teeth and it certainly makes the task easier. I’m very frustrated with the scan feature. I have bought products only for them to never be recognized. My son doesn’t understand why we can’t get the character even though he is brushing his teeth with a brush depicting said character.
Was great...
by darkangelfeu on 2020/06/16 01:31
This app was amazing & my kids loved using it but since I got my new phone & the last update it won’t load. I see all of 2 screens which are all before getting to where you can select your kid etc. They have been super bummed about this. I keep checking back to see if it works but nothing. This has been a huge disappointment especially to my son who has ASD... Update: was updated in the last month and still won’t work on my iPhone 11... such a disappointment. You would think this problem would have been fixed...
New update is bad again
by TJyooo on 2020/06/14 00:30
The people who coded this app should be ashamed. This app features constant glitches and failures. You can’t unlock or buy new characters. Music doesn’t work frequently. Terrible and frustrating app!
Glitches
by BlayneL on 2020/06/11 23:01
My son absolutely loves the app and it is the only way to get him to brush his teeth for two minutes, but recent updates really ruined the app. You can no longer just go right in with the sound, I have to exit out and then go back in, and half the time he doesn’t get a picture he only gets the Wi-Fi symbol because it for some reason isn’t loading. If I exit out and go back in a few times the majority of the time I can get it to work, but a lot of effort for a two minute toothbrushing. I hope they can fix it because it’s a great app.
Needs bug fixes
by Hgfbgh on 2020/06/10 03:43
At first this was a great incentive for my kids to brush their teeth- they still love it and get excited to use the timer. However, the toothbrush images almost never scan, so I have had to get images emailed from customer service multiple times to unlock the characters. Even more frustrating is that every time we use the timer it takes increasingly more tries to get the timer to work. The “sticker” is just a blue WiFi image for the first 4, 5, or more times my kids try to brush. If we are in a hurry we do not have time to try five or more times which leads to some tears or worse when they are disappointed not to get to use the timer. Also, lately I have to open the app, close it, then open it again for the sound to work. So many bugs and room for improvement. PLEASE make some updates!!
Upgrade is awful
by lighthouse18 on 2020/06/06 19:53
Recently this app was upgraded and it is so slow. I have a brand new iPad air 2019 and this app is so slow. I wish they would’ve never done any updates to add the new toy story 4 and they decrease the size of the timer and other things. Not a great app at all. I wouldn’t even give it a star except I can’t even give it a negative.
Broken
by Bee144 on 2020/06/06 04:12
Broken audio and the stickers aren’t being given. It’s just the blue WiFi icon. Kid is upset and I’m disappointed
Broken once again
by rolltidehank on 2020/06/04 01:37
This app can’t get it right. It will be great then suddenly stop working. Currently the music works randomly and we only get about half the stickers my son earns. They load as a blue screen with timer and WiFi type logo. I’ve bought almost all the characters for him and they don’t seem to work. PLEASE FIX ASAP!
Unmet expectations
by Justin Mederich on 2020/06/04 01:00
We love the app but we have lost characters And progress And the sound doesn’t work correctly or needs to be shut off-on in order to work It was the last update that really wrecked things for our kids. The lack of cross phone compatibility stinks too. Not the same parent helps every night and having to not keep track of the nights is really inconvenient going from phone to phone. Small Changes will get this back to a 5 star app
Last update broke sound effects and music
by WhyOhWhyDidIWasteMyTime on 2020/05/26 01:55
If you want the sound effects and music to play, you need to send the app to the background (e.g. switch apps, go to the home screen) and then return. The cut scene audio just doesn’t play. Many people report the same issue, but the developer is not acting in this glaring issue after many weeks.
Audio Issues
by Busy Working Teacher Mama on 2020/05/25 01:35
I have been using this app on and off for over 2 years. The inconsistent audio pushes me away. Eventually, I come back hoping it has been fixed. Usually it has and then the audio goes out. Currently, brushing teeth audio does not immediately play despite my phone’s audio being on and the music option being turned on in the app. After the 3 sec. countdown and the brushing begins, I can pause the brushing and then touch keep going. When it returns to the brushing, the sound comes on. Please consider fixing this hiccup.
Toothbrush characters are not connecting
by ellegkim on 2020/05/24 02:12
My kids absolutely love it and it’s making them want to brush their teeth. Great, or so I thought, until I realized our oral toothbrushes would not scan. There either needs to be an update or there needs to be an option to manually add your toothbrush. Such a disappoint when it has potential to be great. And I even looked at the help center and the instructions did nothing to solve the issue.
My kid loves the app, but it has issues.
by At0micgarden on 2020/05/22 00:49
This app worked great for a while, but a recent update introduces a bug with the sound. Even if my device (iPhone XS Max) is unmuted, the app has no sound. If I suspend and reopen the app, the sound comes back. But - there’s still no sound for the BB-8 intro movie. There also doesn’t appear to be any pattern to achievements, and it’s been at least two weeks since he got his last achievement and he brushes twice a day. Aside from those issues, the 4.5 year old does love the app and we rely on it daily for good brushing habits.
Only Gotten Worse
by DuckysDaddy on 2020/05/20 22:59
In short: -started great -looked “eh” -magic timer broke up with me When first installed (few years ago) was a amazing way to have my son (7yr@ time) to brush and receive immediate praise with a “sticker” and half a star per one time brushing in a day. Overtime app has declined consistently. Stickers were repeated before completing a book/character, which resulted lack of motivation and more importantly disappointment from my son. Now the application will not even load for me. Shows start up and will force close without reason.
Very nice
by mrs.hotstuff on 2020/05/20 13:48
My daughter who is 11 hates brushing her teeth. So she downloaded the app and now she looks forward to brushing her teeth.
Trouble unlocking characters
by CampbellClanForever on 2020/05/18 22:57
I like this app and my kids love it. It really helps them brush for a full two minutes. But I’m having problems trying to scan new characters. My 6 year old really wants Olaf from Frozen 2 but even though I bought a toothpaste with Olaf and it says Frozen 2 on it, when scanned it only bring up frozen 1 which we had already collected all stickers for. Definitely be prepared to spend extra money in this app as it seems unlikely that your kids will be able to unlock the characters they want through scanning.
COOL
by biafan635 on 2020/05/16 04:13
Hi I’m a kid and for the first time brushing my teeth is cool Thank You 😀
Sound problems
by Mokioki on 2020/07/05 14:33
I’ve been using this app for about 2 years. I have an iPhone 8. I’ve gone through frustration because I thought they had Winnie the Pooh characters, problems with long load times and scanning issues in the past. Now with this new update, the character selection screen is a lot better. They’ve added a new screen that lets you see how many times your child has brushed in 7 days and also 30 days. That’s only useful if you’re using the timer every time they brush (which we do brush, but don’t necessarily use the timer each time). I’m also happy to report that the long load times have disappeared. I’m still frustrated over the poor scanning feature. I’ve been trying to scan Cinderella for almost a year and still can’t get her to come up. I’m not willing to pay to unlock a character if I have the toothbrush right in front of me. I’ve also noticed recently that the sound has disappeared. I have to go into my child’s profile, hit the brush button and then pause when they get to the timer. Magically it turns on, but they miss the sound from the little video that plays before the timer starts so sometimes we have to go back to it. Please fix these issues. I like the app enough to use it each time, but these small issues make it difficult for me to want to use it every time.
Big disappointment.
by Z&Rsmom on 2018/01/02 05:58
A few months ago I decided to download this app for my twin toddlers since teeth brushing time was always an issue. The app worked awesome! My kids loved it and actually looked forward to brushing their teeth. I recommended it to all of my friends. My husband downloaded it too so each kid could brush at the same time and pick their own character. After an update, my husband lost all the characters and everything was locked except Mickey. Luckily I still had everything so it wasn’t that big of a deal, they just took turns. However, often the app wouldn’t even load which resulted in teeth brushing protests. A few updates later, I lost all the characters too and everything was locked except Mickey which didn’t go over very well with my 4 year old daughter that was looking forward to Minnie that night. We even went through all the work to scan purchased items to unlock characters to appease our disappointed kids only to find everything gone again the following day - including my sons whole profile. With all the crashes and now losing all the characters, my kids don’t even want to use the app anymore. Such a bummer. We really loved the app but it’s not a lot of fun to keep having to recreate profiles and unlock things over and over again. Please fix this and give us all of our characters back. If it started that way it would have been fine but you can’t just take everything away when it was already there. My kids were so disappointed :(
Please update to make this app compatible with Xs! My kid doesn’t want to brush without the timer
by Maevenglower on 2018/10/10 13:40
So I literally almost regret buying this brand new phone because the app doesn’t work properly now. Honestly it wasn’t even something I thought about at the time of purchase, you tend to assume all your apps (especially one from Disney who has big bucks) will work. My son and I have made a ritual out of using this app as part of our morning routine and when it didn’t work yesterday he refused to brush his teeth. He’s 6. So today I deleted and reinstalled (after looking at the App Store and realizing my phone isn’t supported) to see if I could get anything. We were able to get the timer, but no sound. No stickers ( well, it was some WiFi symbol, my son looked at me and gave me a courtesy smile). All the purchases are lost and the restore button won’t work. Please, please Disney - if you are going to suggest to take my money (which I’m happy to pay for, if it helps my son develop these critical habits) and enter into my child’s morning routine, honor that. Maybe it’s a simple thing for you but not here at home to us. Update and remain compatible please!
Worked great until the update...
by ktdloels on 2018/10/03 04:46
As many recent reviewers have indicated this app worked well until the major update to newest version. Kids enjoyed it and enjoyed collecting rewards or unlocking additional characters AND willingly brushed their teeth. My kids had a few years’ worth of products and characters built up. After the update we lost any progress, characters, etc. that we previously had and were left with just Mickey and bb8 with no option to restore. The scan feature to add new products frequently does not work; it took me over 15 minutes to add a new character toothbrush tonight, which I only accomplished through sheer perseverance, long after kids were already done brushing. Other products I have previously bought have not scanned in either - no error message, just plain does not work most of the time. Used to work just fine with no problem prior to update. Very frustrating because that’s basically the point of the app to buy the products, scan them in, and enjoy them. When that doesn’t work seems to be no point purchasing a licensed oral b product over something else. Please bring back the old version.
Needs improvement, but does the job
by CS0119 on 2020/08/19 03:38
My daughter is 2 and really loves this app. That being said, as an adult, there are definitely areas that need to be worked on. The sound is inconsistent, to put it simply. Most often, I have to go into the settings, turn the sound off and back on again, just to be able to hear it. And considering the noise is a huge part of the “reward,” to have to do it over and over is a bit frustrating. Even doing so, it drops out, a LOT. Also, my darling daughter who had no idea what Star Wars is, loves the Storm Trooper avatar. I paid the 99 cents but this only gives you the avatar. She has figured out the “AR mode” and fully expects there to be a Storm Trooper! We purchased Rey as well and her AR mode is also BB-8. Please please make our purchase more worthwhile and add more AR features!!! Otherwise this app is very effective and keeps my daughter interactive throughout brushing, which before was so difficult! So thank you developers because is has really helped for it's intended purpose: beautiful pearly whites for my munchkin!
Kids love it, but I’m disappointed
by Rush's on 2020/01/13 20:40
First of all, let me say that my kids LOVE this app and it has made teeth brushing so much easier. HOWEVER, there are some big flaws with the app that I hope will be fixed. 1. It is REALLY difficult to scan products. I haven’t been able to get many products to scan, and a couple of the ones that did unlocked the wrong character (e.g., scanned a Belle toothbrush and unlocked Minnie). 2. The only ways to unlock new characters are to buy them for 0.99 or scan a product. This disappoints me because I feel like there should be a way for my kids to “earn” the characters after brushing their teeth consistently for a certain amount of time. I get around this by rewarding them with a new character myself after a set number of brushes, but I’m annoyed that I have to pay for it. 3. The app doesn’t work on my iPhone X. I can get picture but no sound. So I have to use my iPad. I really do love the concept of this app, but there are some huge issues with the execution.
Great for brushing, one big flaw
by Bookwurm10040 on 2019/10/14 15:44
Out 4yo doesn’t argue at toothbrush time anymore! App is easy to use, and he loves collecting the e-stickers in albums on the app. The music isn’t annoying. Babysitter downloaded it to her phone, too. One big flaw: We can’t scan my son’s Disney-branded toothbrush to “unlock” the character and it’s stickers. You pay more for the branded toothbrush heads, and using characters he likes — well, that was a big selling point for us. We’ve tried scanning his Dory toothbrush head a hundred times, following the instructions precisely, in different lighting, and the scan function just doesn’t work. Unless you want to pay extra AGAIN to unlock favorite character, don’t set up kid expectations that favorites will be available. Star Wars and Mickey/Minnie come free w app.
Kind of disappointed
by Mayh826 on 2018/08/31 00:19
I’ve heard about this app from lots of people, so decided to try it because we already had a few kids oral-b products. It worked great for a short time and my kids we excited, but after adding 2 characters for each of my children, the app now tells me it cannot scan any of the products I have or it scans, not with correct character (I.e. Cinderella scans, but takes me to Mickey Mouse). I bought a multi-pack of the character toothbrushes, which now we can certainly use to brush our teeth, but not unlock characters on the app. So we are stuck watching the same 2 characters. I’ve tried to scan products on both my phone and iPad, and have the same results on both, even after updates. Maybe next time, I’ll skip the expensive toothbrushes for another brand. I’ve tried visiting the help site, but that doesn’t work either. However, if anyone knows how to fix the problem, I’d be interested to hear, since my kids seem to enjoy the app.
New Update....new problems
by Mj............. on 2020/01/28 02:31
Update: I am able to purchase the new Frozen stickers but they are not the same quality as the others. I am hoping they get better. I am also still hoping they fix the other problems. I will not purchase Star Wars characters again just to access them on my device. Previous Review: Since the recent update I am unable to restore purchases made on my other devices. When I try to restore purchases, it just switches it to training mode. This has become a big headache because my husband unlocked new characters that I am unable to use when he is out of town. I have also been unable to purchase the Frozen 2 characters. I wish I hadn’t updated this app. A general criticism that wasn’t created by the update is the inability to have the training mode on for one child and off for another without changing it every time. I have looked into contacting someone about these problems but I don’t see that option. Hopefully they will read my review and fix soon!
When it works...
by Nanaberrii on 2020/08/12 08:53
Like many reviews said over the course of two years, this app is wonderful when it works. More than half the time, the music doesn’t work. I can usually get it back when I turn the setting on an off, but most of the time it won’t play sound from the cut screen or the brushing. I also just bought brand new Oral-B brushes whose characters are available in app, only to spend an hour of nothing but failed scans. Good thing their old toothbrushes still scan in the same setting, but it’s a moot point. There should be absolutely no reason why brand new toothbrushes will not scan. Pros: my kids brush for longer and more efficiently. They were cavity free, and I’m sure it’s got plenty to do with this app. Developers, please please PLEASE fix the issue with scanning and sound. Fix it in your next update, PLEASE. My kids would really like to brush with their new characters.
Needs bug fixes
by Hgfbgh on 2020/06/10 03:43
At first this was a great incentive for my kids to brush their teeth- they still love it and get excited to use the timer. However, the toothbrush images almost never scan, so I have had to get images emailed from customer service multiple times to unlock the characters. Even more frustrating is that every time we use the timer it takes increasingly more tries to get the timer to work. The “sticker” is just a blue WiFi image for the first 4, 5, or more times my kids try to brush. If we are in a hurry we do not have time to try five or more times which leads to some tears or worse when they are disappointed not to get to use the timer. Also, lately I have to open the app, close it, then open it again for the sound to work. So many bugs and room for improvement. PLEASE make some updates!!
Gets us brushing!
by SiQuE on 2019/09/08 02:20
I will start by saying this app has helped my child brush for the full 2 minutes. Plus it has her excited about brushing which wasn’t there before. My only con is that if you have a 4 yr old brushing twice a day to see a cool sticker, I don’t think it should repeat the stickers. I know you want in app purchases but I think you could do more with stickers. For example with the amount of options you have from the 4 Toy Story movies. Not just the fourth movie include the others to interest younger kids in 1-3. Thanks for the app and happy brushing to all!!
Great tool for kids, minor flaws
by Anmlkat on 2017/09/12 02:41
Let me say that this app is amazing for getting me and my children to brush their teeth for at least two minutes. It doesn't matter how often I brush teeth it always seems like it's two minutes when it's only been 30 seconds. There are a few things they could fix, like it would be nice to have a user profile so that if you had to wipe your phone it would remember the stickers you had. And every once in a while the program does glitch and it will give you just a blank sticker instead of an actual sticker. Nonetheless I give it a full five stars because nobody else out there has an app that's as good as this one for brushing our teeth!!! Thanks!
Worst App
by BeachmomME on 2019/12/23 12:48
Clearly the developers of this app do not have children of their own. First of all, I refuse to buy 3000 dental products in order for my kids to be able to access all the different characters. Once you unlock one, you should have access to all in the group. For example, you can’t access Dash in the Incredibles without buying it. Smart way for these app developers to make money! We have had to download this app four times due to glitches when updates occur. Each time, we have lost data, and the kids are so upset that all of their progress is lost. Not only that, the scan feature RARELY works! My daughter just got a Spider Man toothbrush at the dentist, and it’s Oral B, but will it scan? Nope! When the app does work, about 40% of the time, the kids get this weird timer symbol instead of the promised sticker. If I were Disney, I would reconsider associating my brand with an a app of this mediocre quality.
This is a fun app...when it works.
by KateL999 on 2019/06/07 17:32
I downloaded this app on a few of our devices (my iPhone 6, my husband’s iPhone 8 Plus, and my daughters old iPad). It worked on all 3 for a few months. I replaced my phone in the mean time and now have an iPhone XR...I try to open the app on it...it never gets past the opening screen. So I tried to open it on my daughter’s iPad today...it closed after the loading screen over and over. Another annoying issue with it is that I purchased one of the characters on my iPhone 6, but it did not transfer to any of our other devices. I’m not going to buy that character on each device. So I give it two stars because when it does actually load, it’s fun and my daughter loves it. And wants to brush her teeth more often just to use the app. But only two stars because it doesn’t work more than half the time🤨
Scam!
by JTwin01 on 2018/05/02 02:45
I’ve had this app for a few years. My daughters had all the characters downloaded because we had bought so many Oral B products. We lost it all when they did the update this year and every character became locked. I told my daughters that we would just buy more toothbrushes and toothpaste. I bought three toothbrushes today: Minnie, Belle, and Cinderella. Minnie scanned fine, no problems. When I scanned Cinderella it kept the character as Mickey. We already had Belle unlocked so I scanned Cinderella under her to see if it would change Belle to Cinderella. Well, it changed the one princess that we had to Mickey! Talk about mad...my children had a fit! Just like another person leaving a review my husband and I both had the app on our phones. I’ll be removing the app and just using the regular timer on my phone. I feel like they just did all this to get people to buy more of their products.
So frustrating!
by Sorchasonrise on 2017/11/13 01:27
My daughter had a years worth of stickers and different characters since we’d gone through so many toothbrushes. And then all of a sudden your app quit working, just froze up one day and refused to work. Made sure everything was updated, no use. After over a week of dealing with this we finally had to delete the app completely and reload it, there was no way to retrieve anything so a years worth of stickers were lost, and we were back to only having the Mickey character. Okay, my little got over being sad about that pretty quickly and was excited to get a new toothbrush and start again. Got another toothbrush and low and behold it won’t even scan! So I looked up to see if I could find some help online and now Finding Dory will no longer scan! Are you kidding me?! We’re done spending the money on Oral B toothbrushes just so we can use this useless app.
What happened?
by RCRich97 on 2020/08/04 18:05
This app used to work well, except for a scanning feature that is not user friendly. But over the last several months, the music and sound haven’t worked. I’ve had to go into settings and turn it off and back on. And even then only half the sound worked. But now the sound isn’t working at all. Total silence. Stickers used to be revealed no problem. Then if your WiFi wasn’t spectacular you’d just reveal a “sticker” of an hour glass and WiFi lines. Now it’s been weeks since a sticker has shown up. Internet speed can be 200 mbps, still just the hour glass and WiFi lines. No actual stickers. This app would still be useful if they fixed it. But as it stands it’s now completely useless. No music, no brushing sounds, no stickers revealed. What’s the point? 2 stars only because it used to work.
Love the app but products won’t scan
by Suysvwjsbsb on 2018/07/15 17:54
Kids are obsessed with the app and earning their stickers. It definitely helps them brush longer and even got us buying Oral B products so they can unlock new sticker albums. However, we can’t get the app to recognize/scan the products to unlock the albums. Kids and parents are both frustrated, we’ve tried everything. I even checked on the Disney website that the images (Nemo & Dory) are still supported by app and they are. Also app failed to open 1 night and we’ve only been using it a few weeks. I was scared we would lose all stickers but thankfully it finally loaded after about 5 reboots. Please fix these glitches bc it really is great to get kids (and adults!) brushing longer and buying your products.
Works Ok, till you try to scan a new product.
by Hobnkob on 2018/03/14 16:02
This app comes with access to two characters, BB-8 and Mickey Mouse. It has worked great to cut down on the drama around brushing teeth (I have a 5 year old)... until last night, that is. I bought two new Oral B products online, the stages power electric tooth brush and a battery powered one for travel (we have a trip coming up). My son was VERY excited to scan them and get access to new characters. Well, the power toothbrush won’t scan (it is Nemo) and we’ve tried at least 20 times. The battery powered brush we got was BB-8 (I bought it online and didn’t get to pick the character) which also didn’t unlock any new characters because we already had access to BB-8. My son was devastated and refused to brush his teeth. It was awesome.
Frustrated
by MM&PR on 2018/06/07 07:32
I read the reviews here even with not great rate I try to give it a chance! last thursday I download this App because My daughter saw a commercial in disney Jr. channel everything was working good until monday night she try to brush her teeth that evening and de app pop a message saying the she can’t brush her teeth because she already did it! That was not true i’m with her every morning and every night to help her brush her teeth!!! In the morning work perfect but in the evening do not let her brush her teeth with the same message is the 3 night in a row the she is crying and disappointment because she want the entire star and stickers!!! She keep telling my husband please Daddy fixed!! Even I sent and email disney interacting support team, they suppose to reach me in72 hours in the mean time what i told to my daughter!!!! 😡
Great until the update
by SLoo13 on 2018/01/06 15:20
My 3 yo LOVES this app. It was the perfect way to get her to brush her teeth. She enjoyed unlocking new characters, dancing to the music while brushing and looking at her casts ticker collection afterward. I recommended this to all the parents I knew. And then I updated the app (to version 4.0.4) and EVERYTHING is gone. Her profile, her stickers and all the characters we unlocked. All gone. I contacted customer service and the response was to upgrade to version 4.0.4, the very version that caused the problem. Additionally, I was told I’d need to re scan (aka buy) each and every character again to be able to unlock them. I’m extremely disappointed and my 3 yo is devastated, refusing to brush with Mickey (the only character unlocked). I hope Disney and oral-B will be more cautious with their app updates from here on out.
Music Glitch
by MamaDee💓 on 2017/09/13 14:09
My daughter has been using this app for awhile now and before the most recent update I gladly would have given this app a 5 star rating. After the update however I'm being generous with 3 stars. I guess you could call it a combined average between my current opinion and original opinion. Since the most recent update whether she is using her Ariel toothbrush or Dory toothbrush we are only hearing sounds from, what I can only assume, Star Wars? Before as she was brushing it would play cute melodies from the movie connected with the toothbrush she was using. Now she doesn't even want to use the timer app half the time because she doesn't want to hear the noises. Hopefully this can be corrected soon because we really miss the music.
Worked great, but now it’s buggy
by Jessness3 on 2020/07/18 02:59
My daughter loves this but after the last few updates, it’s full of bugs. We get the same picture reveal each time, day after day. We even bought new characters in case we’d seen all the stickers but even then we still get the same reveal over and over. Sometimes we randomly get a pixelated WiFi symbol and timer icon in the reveal which is clearly a glitch. Also the sound doesn’t work. I’ve tried restarting the app but no luck. I can only get it to come on by going into the sound setting within the app and turning off then back on every time we use the app. Please fix! We’d love to continue using and haven’t found any other app that compares.
Do not listen to bad reviews here is why
by lolirock fan on 2019/04/11 22:31
I am a kid and even I figured out how to use this app. If the toothbrush isn’t working, then scan the toothpaste that it comes with. It may take a few seconds, but I promise you it will work. My mom couldn’t get it to work for my little brother. I looked closely and noticed that there was a picture of two toothbrushes and a picture of a toothpaste. I tried scanning the toothpaste and it worked. After my mom finished brushing her teeth, she scanned the toothpaste and it worked! (You scan the character on the toothpaste) If you watch the Eh Bee Family, you made right life choices!!!!😊
Pretty cool when it works...but it often doesn’t
by worldvsvenkman on 2019/12/02 14:10
The latest update has broken the app so that the brushing animation uncovers a generic photo with a timer and a Wifi signal. WORKAROUND: Stop the timer as soon as you see that image being uncovered and change to a different character. There doesn’t seem to be a rhyme or reason to what works and what doesn’t, but this often gets an actual sticker to unveil instead of the timer photo. If you don’t have multiple characters, changing to a different photo of that character might work (each character has three different “poses” to choose from). The app is very difficult when it comes to scanning new products. I’ve not been able to get it to work at all on the new Stormtrooper products. Maybe these issues will go away with the next update.
Issues from the get-go 👎🏻
by Kylllllle31417 on 2018/04/27 17:43
Downloaded the app and attempted to scan my son’s Ironman tooth brush. It never even worked. I tried 20+ times. Different angles, different distances away from the camera, put a solid sheet of paper behind the tooth brush. Nothing. He’s not really interested in Mickey, which is the only character available without scanning a purchased product - which we tried. He was really excited to see what happened when we scanned Ironman. Very disappointed. Update: just tried his Nemo tooth brush we purchased a few months ago. This one also did not work. The app is useless if a child can’t unlock the character they chose for their product. Unless they love Mickey Mouse, but even so, I can imagine with the one character it could get boring. But, hey, I wouldn’t know - we haven’t been able to use it 🤷🏻‍♀️
Terrible Customer Experience
by Heather_Br on 2020/03/15 07:41
I have the app on my phone and paid for characters, then purchased a device for my son and cannot transfer those characters to his device. Now, I cannot purchase new characters for his device. It keeps acting like it wants to go through, but never has. I’ve tried it literally ten times, and it never goes through. The bright side is that at least I’m not being charged. I then tried to go to customer service through the app to get help, and despite entering my birthday four times, I can’t get through. Then I go to the App Store, find the app, and go to the website for help, and I cannot find Magic Timer anywhere!! Omg! I cannot get any help or any answers. This app is cute and helpful, but the customer experience is crap. GIVE ME MY MONEY BACK OR LET ME TRANSFER THE CHARACTERS TO MY SON’S DEVICE!
I wanted to love this app
by Brittneyy92 on 2020/02/09 16:30
I started to give the app 2 stars but then I realized, it does make my kid brush her teeth, so I’ll give 3. Nonetheless, she didn’t even use this app for 5 days and pictures started duplicating. I starting to feel bad for her because she was enjoying it so much, so I bought her the Frozen package for $3.99 vs purchasing a toothbrush or toothpaste we don’t need yet. She has used Anna once, Elsa once and Olaf once, each one was the same picture. And not even a cute picture. It’s a silhouette of a deer and it says “I grew up in nature”. She is now not looking forward to using it because she assumes it’s just going to be the same picture and it’s no longer exciting. Very disappointed.
Really?! You can't be any character anymore.
by R Lut on 2017/10/04 05:23
So the recent update locked all of the characters. My son is 5. He had a bunch of different characters and picked the one he wanted depending on which one was his favorite that day. Now you can only be Mickey and you have to unlock everything else. Really Disney?! This went to our favorite brushing app to the worst. My 5 year old doesn't care about unlocking new characters. All he wants to do is brush his teeth. Does unlocking characters mean buying all new products with characters on them or brushing enough times to earn a new character? Well neither is happening. My sons likes creating new characters and has 3 different Mickey brushers that he rotates through. I'm not buying Disney products to unlock new brushers. Bad idea either way.
So frustrating!
by Mkutch821315 on 2017/12/29 23:04
My kids have been using this app for a couple of years, have collected tons of stickers and used to be able to choose any character they wanted, which was hugely motivating! All of a sudden, the “AR MODE” unlocked, which meant ALL of their characters were locked, ALL of the stickers they have earned over the years were gone, and they could only use Mickey or a Star Wars character. They got over it and used it for about a week. I was able to unlock Rapunzel by scanning a toothpaste we had. Lo and behold, a week after everything was deleted, the same thing happened and here we are again, two disappointed kids are back to square one! This app is quickly becoming extremely frustrating instead of the motivational app it once was!
Great concept, update glitches
by JessieR on 2017/09/30 15:35
I'm giving this a 2-star review because when the app works, I experience no issues and my son loves it! I haven't experienced the sticker issues others have expressed. My issue is that the app no longer works! It won't even open. I have deleted it and added it back. Still doesn't work. It will appear to open then I'll get a "connection lost" message and the option to retry or cancel. Retry NEVER works. I have tried to use wifi and date. It will not work on either. My son is so disappointed that this app doesn't work anymore. He is so motivated by the stickers and achievements. If you're going to make something for kids, make sure it is reliable and works!
Sounds don’t work, scanning is horrible
by Raptor_4 on 2020/09/06 14:46
This app used to be good. Scanning feature has never worked very well. I’ve tried getting characters over and over again but it doesn’t recognize them. For the last 6 months or more the stickers and music do not load. The only way the music loads is if I switch from WiFi to mobile network and back. I also have to restart the brushing timer no less than 5 times in order for the sticker to properly load. It’s really quite frustrating when I have my child ready to brush yet I’m fussing with the app, meanwhile they lose interest. Clearly after months of these issues the developer isn’t going to fix them.
AMAZING!
by Bacon Man News on 2018/12/05 12:14
Hi! This is Bacon Man news! I have something to tell about this app. I use this everyday and it helps my breath and makes the teeth healthier. No ads. Try it! Years of stickers, it just is great for kids. I’m mean I’m so happy, but this is great app to share, learn, and much more. I have had years of stickers, characters, such an amazing expiration with Oral-B Magic Timer. You should try it. No joke! You can also get cheep toothbrushes from Oral-B and Could also scan it. If there’s trouble with scan cam, contact Oral-B and it will be fixed. Well, that was Bacon Man’s news today! Good day!
This is amazing
by dimeind flower on 2020/05/13 14:40
I have been brushing for about 3 mounts now with the app and absolutely love it. I would also really appreciate it if they put one of my favorite characters, Pocahontas! Otherwise it is probably one of my fave apps on my I-pad. But there is one issue, I scanned my Elsa toothbrush and it gave me Anna. The next time I scanned I got Olaf. After a few more cries and trying to scan it finally gave me Elsa. I love this app and it has improved my brushing. A big shout out the oral-b for making this! Besides the issue that I talked about this app is amazing!
Great potential, but poor execution
by elara622 on 2018/05/15 02:46
This app worked great for a while but after accumulating many characters, the app stopped scanning new ones. No matter how many times I try, I cannot get our new products to scan. You also cannot create an account to save your profile across devices, so when we purchase a new ipad in the near future we will lose all our characters and stickers. This app has great potential but it's clear they are unwilling to provide any support for the app after reading many reviews with similar complaints that go way back. It's really just a scam to sell more products. Oh, and be sure to check the "retired" products hidden in the FAQ's before buying new products because not all products will even scan.
Latest update broke it
by Super daddy204 on 2019/12/17 06:29
Unhappy with last update. Like others have stated, the picture it uncovers is a timer with a wi-fi logo. My 4 yr old doesn’t like how it fails to create a picture while brushing, and now it seems you can’t even get a picture with any character in the app. Hopefully the next app update will fix this. Sooo much All of the stickers my child has earned aren’t there anymore. All we see is a timer with the Wifi logo. So, hopefully the next app update will be soon and will fix it!
Disappointed
by Britt-manager on 2019/01/19 14:09
Have been looking for ways to help encourage my son to brushing his teeth more, I love the functionality of the app and the excitement I get while my son is brushing his teeth, however he keeps creating a new user instead of using his and there is no way to delete the extra users as he is my only child, can we get this fixed? That is my biggest issue! Edit: If there is a way to make the timer 2 mins instead of 1 min that would be great, could we make that happen. I’ve noticed that the users issue was fixed, thanks!
Very SLOW after recent updates!!
by hacknfrack on 2019/10/17 12:03
Apparently this app was updated to run on an iPhone 3 because it takes a good 20 seconds to get between menus. Fortunately, the timer runs at the right speed, but the lag between menus is frustrating for kids and parents alike. The fact that characters come on go is also an annoyance. The profiles on my wife’s phone have different character options than on mine. Assuming you can get past the two minutes of waiting through menus to get to the two minute timer and okay with inconsistencies between apps on different phones, then it works.
Kids love it, but money is sunk on one device
by Jules732 on 2019/08/22 20:56
This app really motivates my kids to brush for the full two minutes. My problem is that I purchased several packages to unlock the different Disney characters for my kids on my old phone. Now that they have their own iPads, I tried to download it on their devices using my account. Even doing that didn’t allow me to restore my purchases. I just noticed in their description that you can share the app on 6 devices, but in-app purchases cannot be shared. What? So I have to buy them on EACH device? That’s such a relief off. Not a happy customer. Buyer, beware.
Used to be great, hasn’t worked in months
by RayTheTank45 on 2020/01/13 15:37
It’s unfortunate to give this app 1 star because when it works, it was wonderful. My kid loved to brush his teeth to see what sticker he was going to get. We collected a bunch of different characters so he never got bored. Now the picture is a wifi symbol and doesn’t even add it to his book. With all the negative reviews over the past couple of months, I’m surprised Oral B hasn’t tried to fix it. We’ll be looking for something else. So if you’re thinking about this app, don’t bother until they get it fixed.
App is not working right!!!
by Kristelmarie on 2019/12/02 02:16
We’ve had this app for probably six months and use it daily. Since the last update it doesn’t work right. When my daughter brushes it brushes off a blue picture of a sand timer and WiFi symbol. Every single time she brushes. But then when you look in the sticker book there is a new sticker. And sometimes when you open the sticker book it is all stickers of sand timers and WiFi symbols, instead of the stickers that used to be there. And then sometimes they come right back. Please fix!!! She loves this app! There is no way to contact support, only FAQ’s.
Great app...until the latest update :/
by cdonofrio74 on 2018/03/20 02:56
So we had unlocked nearly all the characters and then came the latest update...and we were back to square one as though we had just downloaded the app for the very first time having lost ALL our sticker books and progress, highly upsetting & frustrating for a 6 year old. And now we have bought new toothbrushes and these won’t even scan...I would love to give the app a 5* review as both my 6 year old & 2 year old love it, but the bugs have become a huge headache. We will continue to use it because my son insists he can’t brush without it, but I sure hope improvements are on the way...
Trouble unlocking characters
by CampbellClanForever on 2020/05/18 22:57
I like this app and my kids love it. It really helps them brush for a full two minutes. But I’m having problems trying to scan new characters. My 6 year old really wants Olaf from Frozen 2 but even though I bought a toothpaste with Olaf and it says Frozen 2 on it, when scanned it only bring up frozen 1 which we had already collected all stickers for. Definitely be prepared to spend extra money in this app as it seems unlikely that your kids will be able to unlock the characters they want through scanning.
My son is losing interest
by SWUEL on 2018/01/01 03:30
When we first got the app you had to earn stickers to unlock new albums. Then the app changed and you could use any of the characters available which my son LOVED now they’ve switched back and you have to scan a new product to unlock a new character?! It takes a long time to go through a tube of toothpaste or need a new toothbrush leaving my four year old impatient and bored of this app. If they had just left it the way it was when he could be any of the characters available we would love this app again! Update: my phone just updated and now we lost all the characters that we had?! That is a terrible thing to do to a four year old!
Great concept, needs improvements
by ChicagoGirl112 on 2018/07/23 03:27
Purchased the in app purchase “Elsa” character. The short video before brushing is of Olaf and the timer is Olaf. Don’t purchase this if you expect to see Elsa. All of the other characters you pick have a video of that character and the timer with that character (Mickey Mouse has a short video of Mickey and Mickey timer/ Belle has short video of Belle and Belle timer)- not Elsa- you get Olaf instead. I emailed several times and they either don’t write back or wrote back and said that was intended. Disappointed since I actually paid money for the character. Also, when trying to scan toothbrushes for new characters, the scanner doesn’t work and you can’t get the new character to unlock. When my children look at their sticker books, the app closes on them and they are unable to view the books. Love the concept of brushing for 2 minutes and it keeps the children engaged during that time, but attention to the issues above need to be fixed.
Used to be awesome...
by lzucke on 2019/12/02 12:39
When e first got this app, it was great! We had a tough time scanning products to open new characters, but eventually got it. My son loved the stickers and feedback I even ended up buying a couple of new characters. However, this app has not worked properly in a year. It started with the same sticker each time he brushed. Then it froze every time the app was opened. Now that it finally got a new update it doesn’t freeze but now he doesn’t get stickers- just a picture of WiFi. We get it every time whether on WiFi or on data. Sooo, if you asked a year ago, 5 stars. Now- I wouldn’t waste time on this one.
Glitchy!!!!
by Frequent FB Messenger User on 2019/03/25 21:22
This App is SO glitchy!!! My kids love it and looked very forward to using it (as did I, hello, fun and longer teeth brushing!) but it times out to a black screen while loading ALL the time and freezes up. I then close the app, reopen it and sometimes it works, sometimes it takes 4 or more attempts. It won’t scan the characters on my kids’ toothbrushes or toothpaste tubes (yes, I rewatched the tutorial) and it says it’s “updating” sometimes when it’s being glitchy, but the app never changes for the better. HUGE disappointment, esp in this day and age when a lot of apps are working so flawlessly and a big disappointment from Disney for pairing with something that’s such a let down.
Charges for everything now
by Believe in Santa on 2018/06/19 12:29
I have had this app for a while now and only because my 4 year old likes it. I had some issues with it and lost every character I had scanned in by buying products like tooth paste and brushes. I have done what I could to get them back but I am still unable to get all of them again. But now they just changed so that you have to pay for any character you want individually. These are kids can’t you just let them have the characters without charging their parents even more. I can’t afford to just buy every new thing my kid sees and now wants. Thanks a lot. Disappointed mom.
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App name
Disney Magic Timer by Oral-B
Description
• 90% of kids brush longer with the Disney Magic Timer app by Oral-B • Featured as “Best new App” for “Kids” • # 1 Downloaded free app for kids “Ages 6 to 8” on iPhone in the US and 40 other countries • # 2 Downloaded free app in “Health & Fitness” on iPad in the US Bring more fun to your daily brushing routine with Disney Magic Timer by Oral-B! Now featuring twenty-three of your favorite Disney, Marvel and Star Wars characters, use this app to seamlessly encourage your kids to brush longer. Longer, happier brushing for your little one is just a download away! All it takes is three simple steps: 1. Download the Disney Magic Timer app by Oral-B 2. Scan any Crest or Oral-B Pro-Health Stages product with your iPad, iPhone or iTouch 3. Reveal more fun and let the brushing begin. See how it works: http://www.oralb.com/stages/disney-timer-app ***Characters featured in this app: • Nemo • Dory • Olaf • Elsa • Anna • Darth Vader • Yoda • Storm Trooper • Belle • Ariel • Cinderella • Rapunzel • Thor • Iron Man • Hulk • Captain America • Lightning McQueen • Dusty • Doc McStuffins • Mickey Mouse • Minnie Mouse • Tinker Bell ***Compatible with any Crest or Oral-B Pro-Health Stages products. *** Compatible with iTouch, iPad Air 2, iPad Air, iPad Mini, iPad 3, iPad 4, iPad 5, iPhone X, iPhone, 8+, iPhone 8, iPhone, 7+, iPhone 7, iPhone, 6+, iPhone 6, iPhone5s, iPhone 5c, iPhone5, iPhone 4s, iPod Touch 5 and iPod Touch 4. Before you download this experience, please consider that this app contains in-app purchases that cost real money. This app will use your device camera for scanning any Crest or Oral-B Pro-Health Stages product to unlock sticker books. This app also allows content to be saved to external storage. If you’re experiencing difficulties with audio, please check the audio settings with your device to see if your device is muted. For assistance, please visit our customer care FAQ page here: https://help.disney.com/en_US/Apps/Disney-Magic-Timer Privacy Policy – https://privacy.thewaltdisneycompany.com/en/ Terms of Use – http://disneytermsofuse.com Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/ Do Not Sell My Info: https://privacy.thewaltdisneycompany.com/en/dnsmi/
App does not scan, big disappointment
by pnwguy1981 on 2020/12/02 02:04
I downloaded this app because my kids were not brushing enough or correctly. Sadly, the “scan” option is spotty at best. I wasted money on purchasing toothbrushes with specific characters only to have disappointed kids when the scanner would not work. I tried on both an iPad and an iPhone. It’s a great app, if it would only work.
Character Purchases Not Showing Up
by ORH2020 on 2020/12/01 15:20
The app recently had an update that made it much better. But now purchases of characters are not showing up. We paid for the Incredibles Character pack and were already charged for it, yet the characters are still not available for use. This is extremely frustrating, as that money pretty much was just totally wasted. Even though it wasn’t LOTS of money for the characters, it’s still money. Please fix this issue. Buyer beware, your characters may never appear.
Works great when it works
by Lee'la on 2020/12/01 02:28
I’ve been using this app for a while and do not have any real complaints. I gave it 4 stars because when the app isn’t working there isn’t a customer service solution. You just have to keep resetting app.
Sound?
by mandy_muffins on 2020/11/30 02:38
Just got this app and there is no sound! The how to video is terrible. I think it’s a great idea and the other reviews look like it was good at one point, but this was very disappointing and frustrating to get into tonight and find that there is no sound at all. Hope this gets fixed!
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by tyhubuh on 2020/11/29 03:27
good
Definitely extends brushing time!
by R..Jones on 2020/11/26 18:32
My 5 year old loves to brush for longer now, often asking to do the one minute timer twice each time. Win!
Continuous pop ups after every brushing
by thisapphasfailed on 2020/11/26 00:36
This used to be an app my children could use on their own now after every brushing it solicits a review.
I love magic timer
by Brown Ladies on 2020/11/21 04:00
When I got magic timer my kids where so happy that every time that they brush there teeth they get a sticker they love to do it every day so they love to keep going
Whelp after 3 or so years it finally happened
by Mommy Penguine on 2020/11/20 15:43
My child lost all of her characters they’re still on my phone but not her iPad which she always uses. I tried the restore purchase option and nothing happens. Why have a restore purchase if you can’t restore. Very sad and upset at this time.
Waste of money if you can’t transfer to your new device if your old one does not work any more
by ikea321 on 2020/11/20 12:21
Can not move my account to my new device so everything I bought for my kids in app they can not use unless on my old device I will not keep buying them new characters if there not even able to use them on my new device that I have the same log in for it’s not fair to them and I don’t like to throw away money
Great app, but tons of issues.
by MommyLove32713 on 2020/11/18 15:45
My kids absolutely love this app, and ask every time to use it to brush. We use it daily, but it’s become more of a hassle than it’s worth almost. My kids constantly ask for more characters so we got new toothbrushes; only the app won’t scan them on any of our devices at home. Also, I had previously purchased to unlock all of the characters, but once I got a new phone it wouldn’t let me restore purchase. The option on the app doesn’t even work.
5 stars until I got a new phone
by spolvadore on 2020/11/17 02:31
I previously had an iPhone 8 and our daughter LOVED this app and really helped her. Then I got a new phone, the iPhone 11, and it isn’t supported anymore.
Scanning Issues
by MikeAnspach on 2020/11/17 01:17
The app is visually appealing and my daughter loves it. Sadly the app is very inconsistent when scanning new characters. It's very frustrating when your kid is excited to try a new brush/character only to find the scan doesn't work.
App doesn’t work after last update
by HAB1619 on 2020/11/16 14:33
This app is fantastic, and was a great tool for getting our kiddo to actually brush his teeth instead of just sucking the toothpaste off the bristles. However, after the most recent update about 2 weeks ago we have not been able to open the app past the loading screen. I’m not sure what the issue is and couldn’t find an answer though app support so hoping a review might get noticed and offer some aid?
Hi 🙋‍♀️ yes 🙌 and yes yes
by Shirley Jones nickname on 2020/11/15 20:54
You’re
Trouble scanning
by chelsqk on 2020/11/15 03:12
The only problem we have run into is when trying to scan new products for new characters. It rarely works.
Was great, now a pain
by stoppingbywoodsonasnowyevening on 2020/11/15 00:08
My kid loved this app at first, and it was as helpful as the Pokémon tooth brushing app in encouraging her to brush. Now, however, it refuses to scan both the toothbrushes in a set (so no Olaf, but will do Elsa), and none of the Crest toothpastes with Disney characters seem to work (so no Moana.) And while older toothbrushes worked before, now they do not. I don’t object to paying slightly extra for branded toothpaste and mouthwash to add characters to the app, but darned if I’m going to pay for characters in an app that essentially is just marketing disney properties to my kid.
Good gives motivation
by R BL on 2020/11/14 20:03
We are using this app for a few years already and have no complaints. It’s really good , it gives motivation to children. It’s has their favorite characters with good graphics.
Love it 🥰
by gjgrysggdhhfmjfjg civ7. ugu on 2020/11/13 12:35
Love it 🥰 love it 😊 love it 😍
Very frustrating
by Bink2366 on 2020/11/13 02:53
App won’t recognize a second brushing at the end of the day. My daughter keeps looking forward to getting her goal flags, but it won’t acknowledge that she brushed even when I go into the setting and change it manually. Tried reloading the app and same problem. Now it will only give me the same sticker every time. Getting tired of disappointing my little girl every night
Great App!
by kriskringle1977 on 2020/11/06 00:51
Kids love to brush and watch the sticker come into focus!
Unable to Open
by Alex4686 on 2020/11/05 03:16
We have loved the app up until now. We have been using it a couple years, gathered all the characters and have accumulated a lot of stickers. I recently upgraded my phone and the app won’t even go past the title screen. I refuse to delete the app and reinstall because I know everything will be lost and we will have to start all over, leaving some disappointed kids and even more frustrated mom. Everything should be seamless when switching phones and this app never seems to be the case. Update: Still not able to open the app. Got a notification when trying tonight to see if the issue had been fixed regarding backing up the app. When I clicked “allow”, nothing happened.
It does get the kids to brush
by lizzylogansmama on 2020/11/04 23:44
This app does get my kids to brush but I wish they could get more frozen 2 or toy story stickers then just 22. My kids used up all their stickers in a couple of weeks and are now upset they can’t get more.
Bring back club penguin
by joejoedaddy0915 on 2020/11/02 18:18
This isn’t a review on the app but please please please bring back club penguin the original club penguin not club penguin island the one you took down to bring the horrible game that was club penguin island and if you do make a remake of club penguin make it like it was in the old days you know where are you don’t have to buy a membership to play The game
Daughter loves the app
by Fe 82 on 2020/11/02 15:33
Only glitch is when brushing the second time before bed the star doesn’t fill in, Also doesn't give her a new stick. It does the purpose and she loves it. All that matters.
Scanning
by 484484838381450463 on 2020/11/02 02:07
It won’t scan my kids toothbrush I have tried multiple times to scan the toothbrush but it doesn’t work. But it works great other than that!
Trouble scanning!
by Worrying less! on 2020/11/01 14:02
Brand new download and with brand new oral B toothbrushes in box and will not scan. My kid is not into Star Wars and would have loved to be able to brush with something else that we own.
Not good at scanning characters
by Virtuousmouse on 2020/10/26 17:34
Frustrating scanning for characters 😡 we have frozen and starwars, but can never get them to scan and I refuse to pay when it says you get the character with your toothbrush or toothpaste, I think they need a code as a backup 🤷🏼‍♀️. But my kid does love the videos and it keeps him entertained while brushing his teeth.
Me encanta !!
by AdRiS831 on 2020/10/21 11:45
Mi hijo adora mucho cepillarse mientras descubre que imagen va a salir, lo motiva mucho 😁!!
This is great
by Herzbergae on 2020/10/20 11:56
Fun
Missing a sticker
by oljavera on 2020/10/18 18:54
Lately stickers are repeating when my kid brushes her teeth for the second time a day. It doesn’t register she brushed her teeth for the second time that day eather.
My toddler loves this
by jaerubino on 2020/10/15 12:35
It’s really cute and from The first time that we use it she followed in her mouth where the toothbrush is brushing on the picture and brushed her whole mouth for the whole two minutes for the first time
Scanner does not work well
by Jcarr1 on 2020/10/08 15:34
My kids love using this app. It’s a good way to guarantee they are brushing their teeth for the full 2 minutes. They beg for me to buy the products compatible with the magic timer but then the scanner only works 25% or the time. It’s very frustrating and not worth the tantrums I have to deal with because they can’t get the new characters to load. Would be nice if there was some reward system to be able to unlock characters.
AMAZING app
by Maangeles74 on 2020/10/02 14:26
This app the very first time I tried it I LOVED it. I recommend this app.
The music and photo function rarely work
by Edie2008 on 2020/09/29 03:13
It’s a cute app and my kids look forward to brushing their teeth - so that’s worth 3 stars. But the music is a random bonus that works only once in a while and the photo function to add new characters seems so faulty I’m not certain it’s there for any reason except to frustrate you into purchasing characters directly.
Irritating
by ZACSMA on 2020/09/28 22:19
Trying to unlock and upload new toothbrushes and oral B items. It will not scan!!! I’ve tried for the last year to scan everything we have purchased (all Oral-B) and spent lots of time trying to scan them and can’t ever get them to scan!! Why not make the app scanning for different items easy. Ex. Scanning the barcode or a QR code. That would make it SOOOO much easier for the parents and hopefully avoid meltdowns from kiddos that just don’t understand.
Won’t scan a toothbrush
by Dln715 on 2020/09/28 01:31
My daughter loves this app but it will not scan a toothbrush. I have tried everything and nothing is working. Any suggestion would be great!
Good game
by fe@r!e$ on 2020/09/23 00:39
I think the game is good because it s fun for kids and it helps my kids have witer teeth
Great, but needs more character
by swendybee on 2020/09/22 13:13
So it’s awsome but it’s missing characters like muppets that kids might want!
Can’t restore purchases, can’t contact help
by That other guy in the bathroom on 2020/09/18 16:07
Kids loved it. Had many of the characters. Had to update and can’t restore purchases, lost all the brushers and their collectible stickers, and when you click on get help, it opens up a browser with an error message. Terrible.
Best app ever
by Javelos on 2020/09/17 15:35
I would recommend this app it’s fun and perfect
Review
by autumnadaudrey 2020 on 2020/09/13 12:41
Sometimes the app does other the music and brushing sound while brushing
Sound issues!
by BirdieH84 on 2020/09/10 23:50
I installed this hoping to get my daughter to brush for the full 2 minutes. She keeps the brush in her mouth that long now, but stops brushing while watching the picture get revealed. That is, when I can get her to start. If she doesn't hear Minnie Mouse blink before the timer starts, we have to restart it... and restart it... and restart it... sometimes 5 times, until the sound works properly. I've initiated a rule that I'll only restart 3 times, then she's stuck with whatever happened. Bet it would work if it were available on Android...
Sounds don’t work, scanning is horrible
by Raptor_4 on 2020/09/06 14:46
This app used to be good. Scanning feature has never worked very well. I’ve tried getting characters over and over again but it doesn’t recognize them. For the last 6 months or more the stickers and music do not load. The only way the music loads is if I switch from WiFi to mobile network and back. I also have to restart the brushing timer no less than 5 times in order for the sticker to properly load. It’s really quite frustrating when I have my child ready to brush yet I’m fussing with the app, meanwhile they lose interest. Clearly after months of these issues the developer isn’t going to fix them.
Not so effective
by Zanthia on 2020/08/31 09:01
Since the sound effects and music stopped working with the last update, the app is no longer as fun as it used to be. I do not believe any child is going to want to use the app without the cute and fun music and sound.
Poor performance
by Totallrob on 2020/08/30 23:11
I’ve started using this with my kids and I’m only using it because my kids force me to. The music needs to be paused in order to play and now the pictures don’t form. It’s acting like there’s no wifi or cell service.
Does NOT scan
by lexichris on 2020/08/26 16:36
I bought the Tangled toothbrush for my daughter knowing it had the awesome timer and daily brush activities but no matter how many times or how hard I tried to scan it, it just wouldn’t work. My husband tried, we tried different angles, different lighting, different distances, and NOTHING will work. It won’t scan, I deleted the app since default is Star Wars (which we don’t watch). Thoroughly disappointed that I hyped this thing up for her to help motivate her to brush only to find out it doesn’t work.
Disappointed
by rmarti1010 on 2020/08/26 14:56
Very frustrated with the app, I’ve had this app for at least three years and just in the last 8 months: 1. The volume stops working once you get to the brush timer 2. Stickers that were earned don’t appear in the book 3. Once the timer starts it just shows a blue screen with a WiFi sign, it has taken us up to 5 times to restart to get it to actually brush a sticker. I have uninstalled and reinstalled and that hasn’t fixed it. Please fix, my kids love this but are tired of the problems.
Makes brushing fun BUT scan feature DOES NOT work
by NorseArcher on 2020/08/23 11:04
My daughter likes this app. It does help to get her to brush her teeth. At first she only had BB8. Not being a Star Wars fan she didn’t want that character. We have tried and tried to scan *3* different oral b products to get Frozen characters but it just won’t scan. Very frustrating. Please fix.
Sound and character scan.
by TabithaWatson on 2020/08/21 12:24
This app used to work great, would make noise when you brush and you could scan characters easily from our toothbrush. Now there is no sound and won’t scan characters
Used to love
by ajnos11111111 on 2020/08/20 01:38
When we first got this app it worked great. My 3 hated brushing his teeth but taking a pic with bb8 was worth it. I cannot scan our new brushes and the sound frequently does not work. I would love to be able to keep using this app but it’s actually making brushing time more frustrating.
Needs improvement, but does the job
by CS0119 on 2020/08/19 03:38
My daughter is 2 and really loves this app. That being said, as an adult, there are definitely areas that need to be worked on. The sound is inconsistent, to put it simply. Most often, I have to go into the settings, turn the sound off and back on again, just to be able to hear it. And considering the noise is a huge part of the “reward,” to have to do it over and over is a bit frustrating. Even doing so, it drops out, a LOT. Also, my darling daughter who had no idea what Star Wars is, loves the Storm Trooper avatar. I paid the 99 cents but this only gives you the avatar. She has figured out the “AR mode” and fully expects there to be a Storm Trooper! We purchased Rey as well and her AR mode is also BB-8. Please please make our purchase more worthwhile and add more AR features!!! Otherwise this app is very effective and keeps my daughter interactive throughout brushing, which before was so difficult! So thank you developers because is has really helped for it's intended purpose: beautiful pearly whites for my munchkin!
Hjjknbbb
by hbbhjjggg on 2020/08/17 21:59
B 👎
👍🏿🌟👍🏿❤️
by 😍😚 I love it on 2020/08/17 01:22
It’s a super good app great for kids to get their teeth clean in a fun way 😎👍🏿
giisns
by hiwnwnw on 2020/08/15 20:14
mwmwwk
Good timer
by Kidhelp on 2020/08/14 03:11
The timer is awesome and the kids really like earning their stickers. The only cons are that the sound doesn’t always work even when the silent mode on you device is off. The other con is the scan feature doesn’t work.
Love it
by isla the alicorn on 2020/08/14 00:18
I love it. I brush my teeth and get fun stickers all in one. Totally awesome!!!!!!
When it works...
by Nanaberrii on 2020/08/12 08:53
Like many reviews said over the course of two years, this app is wonderful when it works. More than half the time, the music doesn’t work. I can usually get it back when I turn the setting on an off, but most of the time it won’t play sound from the cut screen or the brushing. I also just bought brand new Oral-B brushes whose characters are available in app, only to spend an hour of nothing but failed scans. Good thing their old toothbrushes still scan in the same setting, but it’s a moot point. There should be absolutely no reason why brand new toothbrushes will not scan. Pros: my kids brush for longer and more efficiently. They were cavity free, and I’m sure it’s got plenty to do with this app. Developers, please please PLEASE fix the issue with scanning and sound. Fix it in your next update, PLEASE. My kids would really like to brush with their new characters.
Sound Issues
by RandySurfer on 2020/08/12 02:10
The music only plays if I turn it off and on again. No other sounds play (tooth brush sound, sfx)
App needs work
by seagullsailor on 2020/08/07 12:04
The app doesn’t work at all on my kids iPads. Also, the scan for characters section doesn’t work at all. I’ve bought four different toothbrushes trying to get these new characters for my kids and nothing. This is a great tool for the kids but unfortunately they are losing interest because they can’t get their iPads to work and can’t get the new characters. You need to fix this or you’re going to see many deleted downloads!
Good until recently
by Mlereid on 2020/08/06 01:31
My family has been using this app for a long time and really like it. Recently I have obtained new toothbrush for my daughter (Rapunzel) and Spider-Man for my son, however, neither will scan. The sound also cuts in and out, I have to pause the brushing and then resume in order to get sound. Would give a 5 star again if these issues fixed.
What happened?
by RCRich97 on 2020/08/04 18:05
This app used to work well, except for a scanning feature that is not user friendly. But over the last several months, the music and sound haven’t worked. I’ve had to go into settings and turn it off and back on. And even then only half the sound worked. But now the sound isn’t working at all. Total silence. Stickers used to be revealed no problem. Then if your WiFi wasn’t spectacular you’d just reveal a “sticker” of an hour glass and WiFi lines. Now it’s been weeks since a sticker has shown up. Internet speed can be 200 mbps, still just the hour glass and WiFi lines. No actual stickers. This app would still be useful if they fixed it. But as it stands it’s now completely useless. No music, no brushing sounds, no stickers revealed. What’s the point? 2 stars only because it used to work.
Sound issues
by Cz08 on 2020/08/01 03:45
We have been having sound issues for a month or so.
Faulty
by Schumannfan88 on 2020/07/29 23:36
My kids love the app. It just doesn’t work correctly now ever. Sometimes it’s the sound, sometimes it’s the music. We can’t ever scan the characters to unlock now. It used to work every single time, so I’m not sure what happened.
Major bugs
by Flopppsss on 2020/07/28 15:22
On IPhone X the sound doesn’t function correctly. Each time you open the app, music on/off must be toggled for the music to play. Sound effects (fireworks, etc) never work after install.
Won’t scan new products
by girlmom29 on 2020/07/28 02:40
The idea of the app is wonderful but there is way too much difficulties in scanning the products to unlock new characters. It’s definitely not as easy as it’s advertised
Recent issues
by K. Bruton on 2020/07/23 17:54
I don’t know what happened. My kids loved this app but now it won’t even load!!! So frustrating!
Please
by ges🎅🏼 on 2020/07/21 17:33
Hey can you please add Bluey and T.O.T.S they are both Disney shows and if you add them my sister would be so happy
Always full of bugs
by Hockeygoon96 on 2020/07/20 21:09
We have used this app for a couple years and I don’t think it has ever not had bugs. Has never been easy to scan products to load characters into the app. There should be a way to have a profile and save characters and achievements because I have a new phone and lost them all and had to recreate my kids profiles. They do not sync and retransfer with a backup. There is the whole sound problem now, you have to minimize the app and reopen to get the sound to work.
Not as good
by Rebecca6311 on 2020/07/18 03:56
We’ve used this app for years. It’s not as good as before. The scanning feature doesn’t work. Would be great if we could just scan the barcode on the toothpaste. And the sound is gone. Would give it 5 stars if they fixed those two things.
Worked great, but now it’s buggy
by Jessness3 on 2020/07/18 02:59
My daughter loves this but after the last few updates, it’s full of bugs. We get the same picture reveal each time, day after day. We even bought new characters in case we’d seen all the stickers but even then we still get the same reveal over and over. Sometimes we randomly get a pixelated WiFi symbol and timer icon in the reveal which is clearly a glitch. Also the sound doesn’t work. I’ve tried restarting the app but no luck. I can only get it to come on by going into the sound setting within the app and turning off then back on every time we use the app. Please fix! We’d love to continue using and haven’t found any other app that compares.
Sound issues
by sierramarie15 on 2020/07/15 15:01
This app has been a great help for us when brushing our kids teeth! There has only been one issue for us and that is the sound. When you open the app the sound is never on. I have to go into the settings every time we open the app (we always leave the sound set to on) and we have to turn it off then on again to get any sound. Please fix!
You’re better off using your phone timer
by Ssssvvvvvveeeee on 2020/07/13 01:11
This app worked great for a few months, we purchased some characters for our son, and he quickly grew to love brushing his teeth. Then out of no where, the sound stopped working and then the pictures went away. Right now, I have to start the timer and then pause it and click “continue” in order to get sound but then the picture at the end is always just the WiFi symbol and the celebratory sound at the end doesn’t work. It’s just a useless app at this point.
No sound
by skier8 on 2020/07/08 12:33
There’s no sound on the app.
Sound problems
by Mokioki on 2020/07/05 14:33
I’ve been using this app for about 2 years. I have an iPhone 8. I’ve gone through frustration because I thought they had Winnie the Pooh characters, problems with long load times and scanning issues in the past. Now with this new update, the character selection screen is a lot better. They’ve added a new screen that lets you see how many times your child has brushed in 7 days and also 30 days. That’s only useful if you’re using the timer every time they brush (which we do brush, but don’t necessarily use the timer each time). I’m also happy to report that the long load times have disappeared. I’m still frustrated over the poor scanning feature. I’ve been trying to scan Cinderella for almost a year and still can’t get her to come up. I’m not willing to pay to unlock a character if I have the toothbrush right in front of me. I’ve also noticed recently that the sound has disappeared. I have to go into my child’s profile, hit the brush button and then pause when they get to the timer. Magically it turns on, but they miss the sound from the little video that plays before the timer starts so sometimes we have to go back to it. Please fix these issues. I like the app enough to use it each time, but these small issues make it difficult for me to want to use it every time.
Great app
by Princess_Belle99 on 2020/07/02 00:40
This has helped me with brushing my teeth because it gets me in a habit of brushing with my favorite Disney characters.i won’t give it 5 stars because it needed to tell me when it’s time to brush.
App does not work as advertised!
by isaid8675309 on 2020/06/24 02:30
Good luck getting the app to scan/recognize any product you buy. Two kids, two tooth brushes (Ariel, Rapunzel). Also tried their old one Belle and none of them will scan.
Disappointed. 2 hours & extra money wasted.
by redneckcowgirl2012 on 2020/06/21 19:44
I just bought the Tangled battery toothbrush specifically for the App, & I have spent the last 2 hours trying to get the app to scan the toothbrush. I have followed the instructions on the FAQ page to a T in multiple areas of my home, even outside, and the app IS NOT recognizing the toothbrush. Also disappointed that at the bottom of the page you click email & can type the email but cannot send.
It could be great if it ever worked consistently
by sepirts etihw on 2020/06/20 15:35
The sound almost never works. I have to toggle sound off and sound on, and even then transition sounds are intermittent. Cut scene sound has NEVER worked. Also, can’t share the login with my spouse so they have to use my phone to use the app. Needs work, Disney as a huge media company should have this figured out. My kid loves it, when it works.
Sound issues
by cantfindanicknametopostareview on 2020/06/19 14:25
Music on home screen and during brushing only works when I go into the settings and turn the sound on and off before starting. Sound for each of the characters intros and count down only works one every 20 times, if we’re lucky. Also Frozen 2 only has 20 stickers possible??? What is that?? And how is there not a Moana option or Finding Nemo (not Dory) option? I want to love this app because it gets my son to be willing to brush teeth without tears but the consistent technology issues and requests for characters not supported are disappointing as the adult.
Used to love this app!
by Shell1107 on 2020/06/19 03:55
My daughter and I use to love this app, until I got a new phone. I upgraded to the iPhone 11 Pro Max and none of the characters we had unlocked or the stickers she had earned transferred over. And the ‘restore purchases’ in the app settings does nothing. Very frustrating since I spent money to unlock some of her favorite characters.
Agree with Rush’s
by Cruzin SD on 2020/06/18 04:07
Downloaded this for my toddler. She loves Frozen. Tried to scan her Frozen toothbrush so she could unlock Anna character and the camera feature wouldn’t work. I agree that consistent brushing should be rewarded by being able to unlock either new characters or stickers. Kids need incentives. Please fix glitches
Needs improvement.
by CLQueen on 2020/06/17 01:26
My son loves that he gets a sticker every time he brushes his teeth and it certainly makes the task easier. I’m very frustrated with the scan feature. I have bought products only for them to never be recognized. My son doesn’t understand why we can’t get the character even though he is brushing his teeth with a brush depicting said character.
Was great...
by darkangelfeu on 2020/06/16 01:31
This app was amazing & my kids loved using it but since I got my new phone & the last update it won’t load. I see all of 2 screens which are all before getting to where you can select your kid etc. They have been super bummed about this. I keep checking back to see if it works but nothing. This has been a huge disappointment especially to my son who has ASD... Update: was updated in the last month and still won’t work on my iPhone 11... such a disappointment. You would think this problem would have been fixed...
New update is bad again
by TJyooo on 2020/06/14 00:30
The people who coded this app should be ashamed. This app features constant glitches and failures. You can’t unlock or buy new characters. Music doesn’t work frequently. Terrible and frustrating app!
Glitches
by BlayneL on 2020/06/11 23:01
My son absolutely loves the app and it is the only way to get him to brush his teeth for two minutes, but recent updates really ruined the app. You can no longer just go right in with the sound, I have to exit out and then go back in, and half the time he doesn’t get a picture he only gets the Wi-Fi symbol because it for some reason isn’t loading. If I exit out and go back in a few times the majority of the time I can get it to work, but a lot of effort for a two minute toothbrushing. I hope they can fix it because it’s a great app.
Needs bug fixes
by Hgfbgh on 2020/06/10 03:43
At first this was a great incentive for my kids to brush their teeth- they still love it and get excited to use the timer. However, the toothbrush images almost never scan, so I have had to get images emailed from customer service multiple times to unlock the characters. Even more frustrating is that every time we use the timer it takes increasingly more tries to get the timer to work. The “sticker” is just a blue WiFi image for the first 4, 5, or more times my kids try to brush. If we are in a hurry we do not have time to try five or more times which leads to some tears or worse when they are disappointed not to get to use the timer. Also, lately I have to open the app, close it, then open it again for the sound to work. So many bugs and room for improvement. PLEASE make some updates!!
Upgrade is awful
by lighthouse18 on 2020/06/06 19:53
Recently this app was upgraded and it is so slow. I have a brand new iPad air 2019 and this app is so slow. I wish they would’ve never done any updates to add the new toy story 4 and they decrease the size of the timer and other things. Not a great app at all. I wouldn’t even give it a star except I can’t even give it a negative.
Broken
by Bee144 on 2020/06/06 04:12
Broken audio and the stickers aren’t being given. It’s just the blue WiFi icon. Kid is upset and I’m disappointed
Broken once again
by rolltidehank on 2020/06/04 01:37
This app can’t get it right. It will be great then suddenly stop working. Currently the music works randomly and we only get about half the stickers my son earns. They load as a blue screen with timer and WiFi type logo. I’ve bought almost all the characters for him and they don’t seem to work. PLEASE FIX ASAP!
Unmet expectations
by Justin Mederich on 2020/06/04 01:00
We love the app but we have lost characters And progress And the sound doesn’t work correctly or needs to be shut off-on in order to work It was the last update that really wrecked things for our kids. The lack of cross phone compatibility stinks too. Not the same parent helps every night and having to not keep track of the nights is really inconvenient going from phone to phone. Small Changes will get this back to a 5 star app
Last update broke sound effects and music
by WhyOhWhyDidIWasteMyTime on 2020/05/26 01:55
If you want the sound effects and music to play, you need to send the app to the background (e.g. switch apps, go to the home screen) and then return. The cut scene audio just doesn’t play. Many people report the same issue, but the developer is not acting in this glaring issue after many weeks.
Audio Issues
by Busy Working Teacher Mama on 2020/05/25 01:35
I have been using this app on and off for over 2 years. The inconsistent audio pushes me away. Eventually, I come back hoping it has been fixed. Usually it has and then the audio goes out. Currently, brushing teeth audio does not immediately play despite my phone’s audio being on and the music option being turned on in the app. After the 3 sec. countdown and the brushing begins, I can pause the brushing and then touch keep going. When it returns to the brushing, the sound comes on. Please consider fixing this hiccup.
Toothbrush characters are not connecting
by ellegkim on 2020/05/24 02:12
My kids absolutely love it and it’s making them want to brush their teeth. Great, or so I thought, until I realized our oral toothbrushes would not scan. There either needs to be an update or there needs to be an option to manually add your toothbrush. Such a disappoint when it has potential to be great. And I even looked at the help center and the instructions did nothing to solve the issue.
My kid loves the app, but it has issues.
by At0micgarden on 2020/05/22 00:49
This app worked great for a while, but a recent update introduces a bug with the sound. Even if my device (iPhone XS Max) is unmuted, the app has no sound. If I suspend and reopen the app, the sound comes back. But - there’s still no sound for the BB-8 intro movie. There also doesn’t appear to be any pattern to achievements, and it’s been at least two weeks since he got his last achievement and he brushes twice a day. Aside from those issues, the 4.5 year old does love the app and we rely on it daily for good brushing habits.
Only Gotten Worse
by DuckysDaddy on 2020/05/20 22:59
In short: -started great -looked “eh” -magic timer broke up with me When first installed (few years ago) was a amazing way to have my son (7yr@ time) to brush and receive immediate praise with a “sticker” and half a star per one time brushing in a day. Overtime app has declined consistently. Stickers were repeated before completing a book/character, which resulted lack of motivation and more importantly disappointment from my son. Now the application will not even load for me. Shows start up and will force close without reason.
Very nice
by mrs.hotstuff on 2020/05/20 13:48
My daughter who is 11 hates brushing her teeth. So she downloaded the app and now she looks forward to brushing her teeth.
Trouble unlocking characters
by CampbellClanForever on 2020/05/18 22:57
I like this app and my kids love it. It really helps them brush for a full two minutes. But I’m having problems trying to scan new characters. My 6 year old really wants Olaf from Frozen 2 but even though I bought a toothpaste with Olaf and it says Frozen 2 on it, when scanned it only bring up frozen 1 which we had already collected all stickers for. Definitely be prepared to spend extra money in this app as it seems unlikely that your kids will be able to unlock the characters they want through scanning.
COOL
by biafan635 on 2020/05/16 04:13
Hi I’m a kid and for the first time brushing my teeth is cool Thank You 😀
Sound problems
by Mokioki on 2020/07/05 14:33
I’ve been using this app for about 2 years. I have an iPhone 8. I’ve gone through frustration because I thought they had Winnie the Pooh characters, problems with long load times and scanning issues in the past. Now with this new update, the character selection screen is a lot better. They’ve added a new screen that lets you see how many times your child has brushed in 7 days and also 30 days. That’s only useful if you’re using the timer every time they brush (which we do brush, but don’t necessarily use the timer each time). I’m also happy to report that the long load times have disappeared. I’m still frustrated over the poor scanning feature. I’ve been trying to scan Cinderella for almost a year and still can’t get her to come up. I’m not willing to pay to unlock a character if I have the toothbrush right in front of me. I’ve also noticed recently that the sound has disappeared. I have to go into my child’s profile, hit the brush button and then pause when they get to the timer. Magically it turns on, but they miss the sound from the little video that plays before the timer starts so sometimes we have to go back to it. Please fix these issues. I like the app enough to use it each time, but these small issues make it difficult for me to want to use it every time.
Big disappointment.
by Z&Rsmom on 2018/01/02 05:58
A few months ago I decided to download this app for my twin toddlers since teeth brushing time was always an issue. The app worked awesome! My kids loved it and actually looked forward to brushing their teeth. I recommended it to all of my friends. My husband downloaded it too so each kid could brush at the same time and pick their own character. After an update, my husband lost all the characters and everything was locked except Mickey. Luckily I still had everything so it wasn’t that big of a deal, they just took turns. However, often the app wouldn’t even load which resulted in teeth brushing protests. A few updates later, I lost all the characters too and everything was locked except Mickey which didn’t go over very well with my 4 year old daughter that was looking forward to Minnie that night. We even went through all the work to scan purchased items to unlock characters to appease our disappointed kids only to find everything gone again the following day - including my sons whole profile. With all the crashes and now losing all the characters, my kids don’t even want to use the app anymore. Such a bummer. We really loved the app but it’s not a lot of fun to keep having to recreate profiles and unlock things over and over again. Please fix this and give us all of our characters back. If it started that way it would have been fine but you can’t just take everything away when it was already there. My kids were so disappointed :(
Please update to make this app compatible with Xs! My kid doesn’t want to brush without the timer
by Maevenglower on 2018/10/10 13:40
So I literally almost regret buying this brand new phone because the app doesn’t work properly now. Honestly it wasn’t even something I thought about at the time of purchase, you tend to assume all your apps (especially one from Disney who has big bucks) will work. My son and I have made a ritual out of using this app as part of our morning routine and when it didn’t work yesterday he refused to brush his teeth. He’s 6. So today I deleted and reinstalled (after looking at the App Store and realizing my phone isn’t supported) to see if I could get anything. We were able to get the timer, but no sound. No stickers ( well, it was some WiFi symbol, my son looked at me and gave me a courtesy smile). All the purchases are lost and the restore button won’t work. Please, please Disney - if you are going to suggest to take my money (which I’m happy to pay for, if it helps my son develop these critical habits) and enter into my child’s morning routine, honor that. Maybe it’s a simple thing for you but not here at home to us. Update and remain compatible please!
Worked great until the update...
by ktdloels on 2018/10/03 04:46
As many recent reviewers have indicated this app worked well until the major update to newest version. Kids enjoyed it and enjoyed collecting rewards or unlocking additional characters AND willingly brushed their teeth. My kids had a few years’ worth of products and characters built up. After the update we lost any progress, characters, etc. that we previously had and were left with just Mickey and bb8 with no option to restore. The scan feature to add new products frequently does not work; it took me over 15 minutes to add a new character toothbrush tonight, which I only accomplished through sheer perseverance, long after kids were already done brushing. Other products I have previously bought have not scanned in either - no error message, just plain does not work most of the time. Used to work just fine with no problem prior to update. Very frustrating because that’s basically the point of the app to buy the products, scan them in, and enjoy them. When that doesn’t work seems to be no point purchasing a licensed oral b product over something else. Please bring back the old version.
Needs improvement, but does the job
by CS0119 on 2020/08/19 03:38
My daughter is 2 and really loves this app. That being said, as an adult, there are definitely areas that need to be worked on. The sound is inconsistent, to put it simply. Most often, I have to go into the settings, turn the sound off and back on again, just to be able to hear it. And considering the noise is a huge part of the “reward,” to have to do it over and over is a bit frustrating. Even doing so, it drops out, a LOT. Also, my darling daughter who had no idea what Star Wars is, loves the Storm Trooper avatar. I paid the 99 cents but this only gives you the avatar. She has figured out the “AR mode” and fully expects there to be a Storm Trooper! We purchased Rey as well and her AR mode is also BB-8. Please please make our purchase more worthwhile and add more AR features!!! Otherwise this app is very effective and keeps my daughter interactive throughout brushing, which before was so difficult! So thank you developers because is has really helped for it's intended purpose: beautiful pearly whites for my munchkin!
Kids love it, but I’m disappointed
by Rush's on 2020/01/13 20:40
First of all, let me say that my kids LOVE this app and it has made teeth brushing so much easier. HOWEVER, there are some big flaws with the app that I hope will be fixed. 1. It is REALLY difficult to scan products. I haven’t been able to get many products to scan, and a couple of the ones that did unlocked the wrong character (e.g., scanned a Belle toothbrush and unlocked Minnie). 2. The only ways to unlock new characters are to buy them for 0.99 or scan a product. This disappoints me because I feel like there should be a way for my kids to “earn” the characters after brushing their teeth consistently for a certain amount of time. I get around this by rewarding them with a new character myself after a set number of brushes, but I’m annoyed that I have to pay for it. 3. The app doesn’t work on my iPhone X. I can get picture but no sound. So I have to use my iPad. I really do love the concept of this app, but there are some huge issues with the execution.
Great for brushing, one big flaw
by Bookwurm10040 on 2019/10/14 15:44
Out 4yo doesn’t argue at toothbrush time anymore! App is easy to use, and he loves collecting the e-stickers in albums on the app. The music isn’t annoying. Babysitter downloaded it to her phone, too. One big flaw: We can’t scan my son’s Disney-branded toothbrush to “unlock” the character and it’s stickers. You pay more for the branded toothbrush heads, and using characters he likes — well, that was a big selling point for us. We’ve tried scanning his Dory toothbrush head a hundred times, following the instructions precisely, in different lighting, and the scan function just doesn’t work. Unless you want to pay extra AGAIN to unlock favorite character, don’t set up kid expectations that favorites will be available. Star Wars and Mickey/Minnie come free w app.
Kind of disappointed
by Mayh826 on 2018/08/31 00:19
I’ve heard about this app from lots of people, so decided to try it because we already had a few kids oral-b products. It worked great for a short time and my kids we excited, but after adding 2 characters for each of my children, the app now tells me it cannot scan any of the products I have or it scans, not with correct character (I.e. Cinderella scans, but takes me to Mickey Mouse). I bought a multi-pack of the character toothbrushes, which now we can certainly use to brush our teeth, but not unlock characters on the app. So we are stuck watching the same 2 characters. I’ve tried to scan products on both my phone and iPad, and have the same results on both, even after updates. Maybe next time, I’ll skip the expensive toothbrushes for another brand. I’ve tried visiting the help site, but that doesn’t work either. However, if anyone knows how to fix the problem, I’d be interested to hear, since my kids seem to enjoy the app.
New Update....new problems
by Mj............. on 2020/01/28 02:31
Update: I am able to purchase the new Frozen stickers but they are not the same quality as the others. I am hoping they get better. I am also still hoping they fix the other problems. I will not purchase Star Wars characters again just to access them on my device. Previous Review: Since the recent update I am unable to restore purchases made on my other devices. When I try to restore purchases, it just switches it to training mode. This has become a big headache because my husband unlocked new characters that I am unable to use when he is out of town. I have also been unable to purchase the Frozen 2 characters. I wish I hadn’t updated this app. A general criticism that wasn’t created by the update is the inability to have the training mode on for one child and off for another without changing it every time. I have looked into contacting someone about these problems but I don’t see that option. Hopefully they will read my review and fix soon!
When it works...
by Nanaberrii on 2020/08/12 08:53
Like many reviews said over the course of two years, this app is wonderful when it works. More than half the time, the music doesn’t work. I can usually get it back when I turn the setting on an off, but most of the time it won’t play sound from the cut screen or the brushing. I also just bought brand new Oral-B brushes whose characters are available in app, only to spend an hour of nothing but failed scans. Good thing their old toothbrushes still scan in the same setting, but it’s a moot point. There should be absolutely no reason why brand new toothbrushes will not scan. Pros: my kids brush for longer and more efficiently. They were cavity free, and I’m sure it’s got plenty to do with this app. Developers, please please PLEASE fix the issue with scanning and sound. Fix it in your next update, PLEASE. My kids would really like to brush with their new characters.
Needs bug fixes
by Hgfbgh on 2020/06/10 03:43
At first this was a great incentive for my kids to brush their teeth- they still love it and get excited to use the timer. However, the toothbrush images almost never scan, so I have had to get images emailed from customer service multiple times to unlock the characters. Even more frustrating is that every time we use the timer it takes increasingly more tries to get the timer to work. The “sticker” is just a blue WiFi image for the first 4, 5, or more times my kids try to brush. If we are in a hurry we do not have time to try five or more times which leads to some tears or worse when they are disappointed not to get to use the timer. Also, lately I have to open the app, close it, then open it again for the sound to work. So many bugs and room for improvement. PLEASE make some updates!!
Gets us brushing!
by SiQuE on 2019/09/08 02:20
I will start by saying this app has helped my child brush for the full 2 minutes. Plus it has her excited about brushing which wasn’t there before. My only con is that if you have a 4 yr old brushing twice a day to see a cool sticker, I don’t think it should repeat the stickers. I know you want in app purchases but I think you could do more with stickers. For example with the amount of options you have from the 4 Toy Story movies. Not just the fourth movie include the others to interest younger kids in 1-3. Thanks for the app and happy brushing to all!!
Great tool for kids, minor flaws
by Anmlkat on 2017/09/12 02:41
Let me say that this app is amazing for getting me and my children to brush their teeth for at least two minutes. It doesn't matter how often I brush teeth it always seems like it's two minutes when it's only been 30 seconds. There are a few things they could fix, like it would be nice to have a user profile so that if you had to wipe your phone it would remember the stickers you had. And every once in a while the program does glitch and it will give you just a blank sticker instead of an actual sticker. Nonetheless I give it a full five stars because nobody else out there has an app that's as good as this one for brushing our teeth!!! Thanks!
Worst App
by BeachmomME on 2019/12/23 12:48
Clearly the developers of this app do not have children of their own. First of all, I refuse to buy 3000 dental products in order for my kids to be able to access all the different characters. Once you unlock one, you should have access to all in the group. For example, you can’t access Dash in the Incredibles without buying it. Smart way for these app developers to make money! We have had to download this app four times due to glitches when updates occur. Each time, we have lost data, and the kids are so upset that all of their progress is lost. Not only that, the scan feature RARELY works! My daughter just got a Spider Man toothbrush at the dentist, and it’s Oral B, but will it scan? Nope! When the app does work, about 40% of the time, the kids get this weird timer symbol instead of the promised sticker. If I were Disney, I would reconsider associating my brand with an a app of this mediocre quality.
This is a fun app...when it works.
by KateL999 on 2019/06/07 17:32
I downloaded this app on a few of our devices (my iPhone 6, my husband’s iPhone 8 Plus, and my daughters old iPad). It worked on all 3 for a few months. I replaced my phone in the mean time and now have an iPhone XR...I try to open the app on it...it never gets past the opening screen. So I tried to open it on my daughter’s iPad today...it closed after the loading screen over and over. Another annoying issue with it is that I purchased one of the characters on my iPhone 6, but it did not transfer to any of our other devices. I’m not going to buy that character on each device. So I give it two stars because when it does actually load, it’s fun and my daughter loves it. And wants to brush her teeth more often just to use the app. But only two stars because it doesn’t work more than half the time🤨
Scam!
by JTwin01 on 2018/05/02 02:45
I’ve had this app for a few years. My daughters had all the characters downloaded because we had bought so many Oral B products. We lost it all when they did the update this year and every character became locked. I told my daughters that we would just buy more toothbrushes and toothpaste. I bought three toothbrushes today: Minnie, Belle, and Cinderella. Minnie scanned fine, no problems. When I scanned Cinderella it kept the character as Mickey. We already had Belle unlocked so I scanned Cinderella under her to see if it would change Belle to Cinderella. Well, it changed the one princess that we had to Mickey! Talk about mad...my children had a fit! Just like another person leaving a review my husband and I both had the app on our phones. I’ll be removing the app and just using the regular timer on my phone. I feel like they just did all this to get people to buy more of their products.
So frustrating!
by Sorchasonrise on 2017/11/13 01:27
My daughter had a years worth of stickers and different characters since we’d gone through so many toothbrushes. And then all of a sudden your app quit working, just froze up one day and refused to work. Made sure everything was updated, no use. After over a week of dealing with this we finally had to delete the app completely and reload it, there was no way to retrieve anything so a years worth of stickers were lost, and we were back to only having the Mickey character. Okay, my little got over being sad about that pretty quickly and was excited to get a new toothbrush and start again. Got another toothbrush and low and behold it won’t even scan! So I looked up to see if I could find some help online and now Finding Dory will no longer scan! Are you kidding me?! We’re done spending the money on Oral B toothbrushes just so we can use this useless app.
What happened?
by RCRich97 on 2020/08/04 18:05
This app used to work well, except for a scanning feature that is not user friendly. But over the last several months, the music and sound haven’t worked. I’ve had to go into settings and turn it off and back on. And even then only half the sound worked. But now the sound isn’t working at all. Total silence. Stickers used to be revealed no problem. Then if your WiFi wasn’t spectacular you’d just reveal a “sticker” of an hour glass and WiFi lines. Now it’s been weeks since a sticker has shown up. Internet speed can be 200 mbps, still just the hour glass and WiFi lines. No actual stickers. This app would still be useful if they fixed it. But as it stands it’s now completely useless. No music, no brushing sounds, no stickers revealed. What’s the point? 2 stars only because it used to work.
Love the app but products won’t scan
by Suysvwjsbsb on 2018/07/15 17:54
Kids are obsessed with the app and earning their stickers. It definitely helps them brush longer and even got us buying Oral B products so they can unlock new sticker albums. However, we can’t get the app to recognize/scan the products to unlock the albums. Kids and parents are both frustrated, we’ve tried everything. I even checked on the Disney website that the images (Nemo & Dory) are still supported by app and they are. Also app failed to open 1 night and we’ve only been using it a few weeks. I was scared we would lose all stickers but thankfully it finally loaded after about 5 reboots. Please fix these glitches bc it really is great to get kids (and adults!) brushing longer and buying your products.
Works Ok, till you try to scan a new product.
by Hobnkob on 2018/03/14 16:02
This app comes with access to two characters, BB-8 and Mickey Mouse. It has worked great to cut down on the drama around brushing teeth (I have a 5 year old)... until last night, that is. I bought two new Oral B products online, the stages power electric tooth brush and a battery powered one for travel (we have a trip coming up). My son was VERY excited to scan them and get access to new characters. Well, the power toothbrush won’t scan (it is Nemo) and we’ve tried at least 20 times. The battery powered brush we got was BB-8 (I bought it online and didn’t get to pick the character) which also didn’t unlock any new characters because we already had access to BB-8. My son was devastated and refused to brush his teeth. It was awesome.
Frustrated
by MM&PR on 2018/06/07 07:32
I read the reviews here even with not great rate I try to give it a chance! last thursday I download this App because My daughter saw a commercial in disney Jr. channel everything was working good until monday night she try to brush her teeth that evening and de app pop a message saying the she can’t brush her teeth because she already did it! That was not true i’m with her every morning and every night to help her brush her teeth!!! In the morning work perfect but in the evening do not let her brush her teeth with the same message is the 3 night in a row the she is crying and disappointment because she want the entire star and stickers!!! She keep telling my husband please Daddy fixed!! Even I sent and email disney interacting support team, they suppose to reach me in72 hours in the mean time what i told to my daughter!!!! 😡
Great until the update
by SLoo13 on 2018/01/06 15:20
My 3 yo LOVES this app. It was the perfect way to get her to brush her teeth. She enjoyed unlocking new characters, dancing to the music while brushing and looking at her casts ticker collection afterward. I recommended this to all the parents I knew. And then I updated the app (to version 4.0.4) and EVERYTHING is gone. Her profile, her stickers and all the characters we unlocked. All gone. I contacted customer service and the response was to upgrade to version 4.0.4, the very version that caused the problem. Additionally, I was told I’d need to re scan (aka buy) each and every character again to be able to unlock them. I’m extremely disappointed and my 3 yo is devastated, refusing to brush with Mickey (the only character unlocked). I hope Disney and oral-B will be more cautious with their app updates from here on out.
Music Glitch
by MamaDee💓 on 2017/09/13 14:09
My daughter has been using this app for awhile now and before the most recent update I gladly would have given this app a 5 star rating. After the update however I'm being generous with 3 stars. I guess you could call it a combined average between my current opinion and original opinion. Since the most recent update whether she is using her Ariel toothbrush or Dory toothbrush we are only hearing sounds from, what I can only assume, Star Wars? Before as she was brushing it would play cute melodies from the movie connected with the toothbrush she was using. Now she doesn't even want to use the timer app half the time because she doesn't want to hear the noises. Hopefully this can be corrected soon because we really miss the music.
Worked great, but now it’s buggy
by Jessness3 on 2020/07/18 02:59
My daughter loves this but after the last few updates, it’s full of bugs. We get the same picture reveal each time, day after day. We even bought new characters in case we’d seen all the stickers but even then we still get the same reveal over and over. Sometimes we randomly get a pixelated WiFi symbol and timer icon in the reveal which is clearly a glitch. Also the sound doesn’t work. I’ve tried restarting the app but no luck. I can only get it to come on by going into the sound setting within the app and turning off then back on every time we use the app. Please fix! We’d love to continue using and haven’t found any other app that compares.
Do not listen to bad reviews here is why
by lolirock fan on 2019/04/11 22:31
I am a kid and even I figured out how to use this app. If the toothbrush isn’t working, then scan the toothpaste that it comes with. It may take a few seconds, but I promise you it will work. My mom couldn’t get it to work for my little brother. I looked closely and noticed that there was a picture of two toothbrushes and a picture of a toothpaste. I tried scanning the toothpaste and it worked. After my mom finished brushing her teeth, she scanned the toothpaste and it worked! (You scan the character on the toothpaste) If you watch the Eh Bee Family, you made right life choices!!!!😊
Pretty cool when it works...but it often doesn’t
by worldvsvenkman on 2019/12/02 14:10
The latest update has broken the app so that the brushing animation uncovers a generic photo with a timer and a Wifi signal. WORKAROUND: Stop the timer as soon as you see that image being uncovered and change to a different character. There doesn’t seem to be a rhyme or reason to what works and what doesn’t, but this often gets an actual sticker to unveil instead of the timer photo. If you don’t have multiple characters, changing to a different photo of that character might work (each character has three different “poses” to choose from). The app is very difficult when it comes to scanning new products. I’ve not been able to get it to work at all on the new Stormtrooper products. Maybe these issues will go away with the next update.
Issues from the get-go 👎🏻
by Kylllllle31417 on 2018/04/27 17:43
Downloaded the app and attempted to scan my son’s Ironman tooth brush. It never even worked. I tried 20+ times. Different angles, different distances away from the camera, put a solid sheet of paper behind the tooth brush. Nothing. He’s not really interested in Mickey, which is the only character available without scanning a purchased product - which we tried. He was really excited to see what happened when we scanned Ironman. Very disappointed. Update: just tried his Nemo tooth brush we purchased a few months ago. This one also did not work. The app is useless if a child can’t unlock the character they chose for their product. Unless they love Mickey Mouse, but even so, I can imagine with the one character it could get boring. But, hey, I wouldn’t know - we haven’t been able to use it 🤷🏻‍♀️
Terrible Customer Experience
by Heather_Br on 2020/03/15 07:41
I have the app on my phone and paid for characters, then purchased a device for my son and cannot transfer those characters to his device. Now, I cannot purchase new characters for his device. It keeps acting like it wants to go through, but never has. I’ve tried it literally ten times, and it never goes through. The bright side is that at least I’m not being charged. I then tried to go to customer service through the app to get help, and despite entering my birthday four times, I can’t get through. Then I go to the App Store, find the app, and go to the website for help, and I cannot find Magic Timer anywhere!! Omg! I cannot get any help or any answers. This app is cute and helpful, but the customer experience is crap. GIVE ME MY MONEY BACK OR LET ME TRANSFER THE CHARACTERS TO MY SON’S DEVICE!
I wanted to love this app
by Brittneyy92 on 2020/02/09 16:30
I started to give the app 2 stars but then I realized, it does make my kid brush her teeth, so I’ll give 3. Nonetheless, she didn’t even use this app for 5 days and pictures started duplicating. I starting to feel bad for her because she was enjoying it so much, so I bought her the Frozen package for $3.99 vs purchasing a toothbrush or toothpaste we don’t need yet. She has used Anna once, Elsa once and Olaf once, each one was the same picture. And not even a cute picture. It’s a silhouette of a deer and it says “I grew up in nature”. She is now not looking forward to using it because she assumes it’s just going to be the same picture and it’s no longer exciting. Very disappointed.
Really?! You can't be any character anymore.
by R Lut on 2017/10/04 05:23
So the recent update locked all of the characters. My son is 5. He had a bunch of different characters and picked the one he wanted depending on which one was his favorite that day. Now you can only be Mickey and you have to unlock everything else. Really Disney?! This went to our favorite brushing app to the worst. My 5 year old doesn't care about unlocking new characters. All he wants to do is brush his teeth. Does unlocking characters mean buying all new products with characters on them or brushing enough times to earn a new character? Well neither is happening. My sons likes creating new characters and has 3 different Mickey brushers that he rotates through. I'm not buying Disney products to unlock new brushers. Bad idea either way.
So frustrating!
by Mkutch821315 on 2017/12/29 23:04
My kids have been using this app for a couple of years, have collected tons of stickers and used to be able to choose any character they wanted, which was hugely motivating! All of a sudden, the “AR MODE” unlocked, which meant ALL of their characters were locked, ALL of the stickers they have earned over the years were gone, and they could only use Mickey or a Star Wars character. They got over it and used it for about a week. I was able to unlock Rapunzel by scanning a toothpaste we had. Lo and behold, a week after everything was deleted, the same thing happened and here we are again, two disappointed kids are back to square one! This app is quickly becoming extremely frustrating instead of the motivational app it once was!
Great concept, update glitches
by JessieR on 2017/09/30 15:35
I'm giving this a 2-star review because when the app works, I experience no issues and my son loves it! I haven't experienced the sticker issues others have expressed. My issue is that the app no longer works! It won't even open. I have deleted it and added it back. Still doesn't work. It will appear to open then I'll get a "connection lost" message and the option to retry or cancel. Retry NEVER works. I have tried to use wifi and date. It will not work on either. My son is so disappointed that this app doesn't work anymore. He is so motivated by the stickers and achievements. If you're going to make something for kids, make sure it is reliable and works!
Sounds don’t work, scanning is horrible
by Raptor_4 on 2020/09/06 14:46
This app used to be good. Scanning feature has never worked very well. I’ve tried getting characters over and over again but it doesn’t recognize them. For the last 6 months or more the stickers and music do not load. The only way the music loads is if I switch from WiFi to mobile network and back. I also have to restart the brushing timer no less than 5 times in order for the sticker to properly load. It’s really quite frustrating when I have my child ready to brush yet I’m fussing with the app, meanwhile they lose interest. Clearly after months of these issues the developer isn’t going to fix them.
AMAZING!
by Bacon Man News on 2018/12/05 12:14
Hi! This is Bacon Man news! I have something to tell about this app. I use this everyday and it helps my breath and makes the teeth healthier. No ads. Try it! Years of stickers, it just is great for kids. I’m mean I’m so happy, but this is great app to share, learn, and much more. I have had years of stickers, characters, such an amazing expiration with Oral-B Magic Timer. You should try it. No joke! You can also get cheep toothbrushes from Oral-B and Could also scan it. If there’s trouble with scan cam, contact Oral-B and it will be fixed. Well, that was Bacon Man’s news today! Good day!
This is amazing
by dimeind flower on 2020/05/13 14:40
I have been brushing for about 3 mounts now with the app and absolutely love it. I would also really appreciate it if they put one of my favorite characters, Pocahontas! Otherwise it is probably one of my fave apps on my I-pad. But there is one issue, I scanned my Elsa toothbrush and it gave me Anna. The next time I scanned I got Olaf. After a few more cries and trying to scan it finally gave me Elsa. I love this app and it has improved my brushing. A big shout out the oral-b for making this! Besides the issue that I talked about this app is amazing!
Great potential, but poor execution
by elara622 on 2018/05/15 02:46
This app worked great for a while but after accumulating many characters, the app stopped scanning new ones. No matter how many times I try, I cannot get our new products to scan. You also cannot create an account to save your profile across devices, so when we purchase a new ipad in the near future we will lose all our characters and stickers. This app has great potential but it's clear they are unwilling to provide any support for the app after reading many reviews with similar complaints that go way back. It's really just a scam to sell more products. Oh, and be sure to check the "retired" products hidden in the FAQ's before buying new products because not all products will even scan.
Latest update broke it
by Super daddy204 on 2019/12/17 06:29
Unhappy with last update. Like others have stated, the picture it uncovers is a timer with a wi-fi logo. My 4 yr old doesn’t like how it fails to create a picture while brushing, and now it seems you can’t even get a picture with any character in the app. Hopefully the next app update will fix this. Sooo much All of the stickers my child has earned aren’t there anymore. All we see is a timer with the Wifi logo. So, hopefully the next app update will be soon and will fix it!
Disappointed
by Britt-manager on 2019/01/19 14:09
Have been looking for ways to help encourage my son to brushing his teeth more, I love the functionality of the app and the excitement I get while my son is brushing his teeth, however he keeps creating a new user instead of using his and there is no way to delete the extra users as he is my only child, can we get this fixed? That is my biggest issue! Edit: If there is a way to make the timer 2 mins instead of 1 min that would be great, could we make that happen. I’ve noticed that the users issue was fixed, thanks!
Very SLOW after recent updates!!
by hacknfrack on 2019/10/17 12:03
Apparently this app was updated to run on an iPhone 3 because it takes a good 20 seconds to get between menus. Fortunately, the timer runs at the right speed, but the lag between menus is frustrating for kids and parents alike. The fact that characters come on go is also an annoyance. The profiles on my wife’s phone have different character options than on mine. Assuming you can get past the two minutes of waiting through menus to get to the two minute timer and okay with inconsistencies between apps on different phones, then it works.
Kids love it, but money is sunk on one device
by Jules732 on 2019/08/22 20:56
This app really motivates my kids to brush for the full two minutes. My problem is that I purchased several packages to unlock the different Disney characters for my kids on my old phone. Now that they have their own iPads, I tried to download it on their devices using my account. Even doing that didn’t allow me to restore my purchases. I just noticed in their description that you can share the app on 6 devices, but in-app purchases cannot be shared. What? So I have to buy them on EACH device? That’s such a relief off. Not a happy customer. Buyer, beware.
Used to be great, hasn’t worked in months
by RayTheTank45 on 2020/01/13 15:37
It’s unfortunate to give this app 1 star because when it works, it was wonderful. My kid loved to brush his teeth to see what sticker he was going to get. We collected a bunch of different characters so he never got bored. Now the picture is a wifi symbol and doesn’t even add it to his book. With all the negative reviews over the past couple of months, I’m surprised Oral B hasn’t tried to fix it. We’ll be looking for something else. So if you’re thinking about this app, don’t bother until they get it fixed.
App is not working right!!!
by Kristelmarie on 2019/12/02 02:16
We’ve had this app for probably six months and use it daily. Since the last update it doesn’t work right. When my daughter brushes it brushes off a blue picture of a sand timer and WiFi symbol. Every single time she brushes. But then when you look in the sticker book there is a new sticker. And sometimes when you open the sticker book it is all stickers of sand timers and WiFi symbols, instead of the stickers that used to be there. And then sometimes they come right back. Please fix!!! She loves this app! There is no way to contact support, only FAQ’s.
Great app...until the latest update :/
by cdonofrio74 on 2018/03/20 02:56
So we had unlocked nearly all the characters and then came the latest update...and we were back to square one as though we had just downloaded the app for the very first time having lost ALL our sticker books and progress, highly upsetting & frustrating for a 6 year old. And now we have bought new toothbrushes and these won’t even scan...I would love to give the app a 5* review as both my 6 year old & 2 year old love it, but the bugs have become a huge headache. We will continue to use it because my son insists he can’t brush without it, but I sure hope improvements are on the way...
Trouble unlocking characters
by CampbellClanForever on 2020/05/18 22:57
I like this app and my kids love it. It really helps them brush for a full two minutes. But I’m having problems trying to scan new characters. My 6 year old really wants Olaf from Frozen 2 but even though I bought a toothpaste with Olaf and it says Frozen 2 on it, when scanned it only bring up frozen 1 which we had already collected all stickers for. Definitely be prepared to spend extra money in this app as it seems unlikely that your kids will be able to unlock the characters they want through scanning.
My son is losing interest
by SWUEL on 2018/01/01 03:30
When we first got the app you had to earn stickers to unlock new albums. Then the app changed and you could use any of the characters available which my son LOVED now they’ve switched back and you have to scan a new product to unlock a new character?! It takes a long time to go through a tube of toothpaste or need a new toothbrush leaving my four year old impatient and bored of this app. If they had just left it the way it was when he could be any of the characters available we would love this app again! Update: my phone just updated and now we lost all the characters that we had?! That is a terrible thing to do to a four year old!
Great concept, needs improvements
by ChicagoGirl112 on 2018/07/23 03:27
Purchased the in app purchase “Elsa” character. The short video before brushing is of Olaf and the timer is Olaf. Don’t purchase this if you expect to see Elsa. All of the other characters you pick have a video of that character and the timer with that character (Mickey Mouse has a short video of Mickey and Mickey timer/ Belle has short video of Belle and Belle timer)- not Elsa- you get Olaf instead. I emailed several times and they either don’t write back or wrote back and said that was intended. Disappointed since I actually paid money for the character. Also, when trying to scan toothbrushes for new characters, the scanner doesn’t work and you can’t get the new character to unlock. When my children look at their sticker books, the app closes on them and they are unable to view the books. Love the concept of brushing for 2 minutes and it keeps the children engaged during that time, but attention to the issues above need to be fixed.
Used to be awesome...
by lzucke on 2019/12/02 12:39
When e first got this app, it was great! We had a tough time scanning products to open new characters, but eventually got it. My son loved the stickers and feedback I even ended up buying a couple of new characters. However, this app has not worked properly in a year. It started with the same sticker each time he brushed. Then it froze every time the app was opened. Now that it finally got a new update it doesn’t freeze but now he doesn’t get stickers- just a picture of WiFi. We get it every time whether on WiFi or on data. Sooo, if you asked a year ago, 5 stars. Now- I wouldn’t waste time on this one.
Glitchy!!!!
by Frequent FB Messenger User on 2019/03/25 21:22
This App is SO glitchy!!! My kids love it and looked very forward to using it (as did I, hello, fun and longer teeth brushing!) but it times out to a black screen while loading ALL the time and freezes up. I then close the app, reopen it and sometimes it works, sometimes it takes 4 or more attempts. It won’t scan the characters on my kids’ toothbrushes or toothpaste tubes (yes, I rewatched the tutorial) and it says it’s “updating” sometimes when it’s being glitchy, but the app never changes for the better. HUGE disappointment, esp in this day and age when a lot of apps are working so flawlessly and a big disappointment from Disney for pairing with something that’s such a let down.
Charges for everything now
by Believe in Santa on 2018/06/19 12:29
I have had this app for a while now and only because my 4 year old likes it. I had some issues with it and lost every character I had scanned in by buying products like tooth paste and brushes. I have done what I could to get them back but I am still unable to get all of them again. But now they just changed so that you have to pay for any character you want individually. These are kids can’t you just let them have the characters without charging their parents even more. I can’t afford to just buy every new thing my kid sees and now wants. Thanks a lot. Disappointed mom.
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