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The preflight Parking app is the secure and easy way to manage all your airport parking needs. Reserve parking at any of our 8 national preflight parking garages around the U.S. Receive reward points for parking, adjust or cancel existing reservations, get maps and directions to the parking facilities. — Our app has been optimized to work on either iPhone or iPad. — Make new reservations, access your previous reservation history, review existing reservations, make changes. — Review parking reward point history, and choose how you want to use those parking rewards — Sign in once and we’ll remember you. No need to keep signing in. — New to preflight parking? No problem. You can set up a new preflight account with just a few easy steps in the app. — Your information is secure. We use fully PCI compliant encrypted communications from the app to our servers to ensure your information is always safe. — preflight Parking has been a leader in airport parking for decades. Now you can do it all from your iPhone or iPad.
Very Satisfied
by Robinspal on 2019/10/24 21:24
Easy to use and great facilities.
Good app but keeps old reservations
by MikeyG70 on 2019/09/20 19:48
I do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today. It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars.
Might be one of my fav apps
by PYT2 on 2019/09/01 19:47
Excellent app. Love it so far and might be one of my favorites. Very user friendly too.
Doesn't work most of the time.
by aldi19876534 on 2019/07/24 13:14
Doesn't work most of the time.
Apple Pay is broken, and other things
by adamadam09 on 2019/07/11 14:18
I applied loyalty points but Apple Pay still had the old total, so I couldn’t pay with it.
Server issues
by jred1 on 2019/07/04 22:02
Server is frequently down so it’s hard to make reservations. It’s so frustrating!
I want to like this
by Golden Meanie on 2019/07/03 22:32
The service is great, I continue to park with Preflight. But the app is really clunky. The process of making a reservation is crashy and clicky enough that I have to do it with the website.
Not working lost credit card on file?
by RonPRCeiba on 2019/07/02 03:15
Not sure what happened
Access
by pp140 on 2019/06/30 21:13
I cannot get to my Parker card. I have tried for days
App problems
by tk974263346764357 on 2019/06/30 08:58
Love preflight parking. Hate the app. There’s always an issue with the server or error with this or that. Blah blah blah. I’ve gotten to the point that I just do my reservation online.
Chester J
by Chestet J on 2019/06/29 19:40
Very convenient. Clean van and friendly helpful driver.
Crashes and Parker Card not working
by MechanalogMusic on 2019/06/28 21:33
Used to be a good app. Now it crashes if you want to add or use points. Seems suspicious. Basically if you want to open your card to scan it for points or redeem points when making a reservation, it doesn’t work.
I.T. Help needed.
by muggle1279 on 2019/06/23 21:08
I park at the Chicago O’Hare facility. For the most part, it is convenient and their staff are almost always very pleasant to deal with. When they’re not, I’m willing to give them a pass as I see what my fellow travelers are like. The reason for the 1 Star is simple. You HAVE to get your tech to work! I prepay my parking, often a month in advance. Approx 30% of the time, I have issues entering or leaving the facility and have to get assistance. Even though I have the app, my reservation often doesn’t come up so I have to always print up my confirmation, just in case. This is not acceptable. This is all you do!
Confusing, constantly crashes
by BSP777 on 2019/06/22 17:03
Every time I try to make a reservation, the dates and time changes and then when I finally get it set, I go to pay and it crashes every time. Love Pre-Flight, but the app has a lot to be desired.
Force Close
by Davidthomas05 on 2019/06/22 14:20
While making a reservation, it automatically closes me out. I’ve used the app many times before, but now it’s not working properly. Mainly when I’m about to pay for the reservation.
Horrible
by guggdhfj on 2019/06/21 12:24
Horrible. Will not pull up my Parker card. Why suggest we use the app (as opposed to pulling a ticket) only to be stuck in the check out line without the ability to check out with the app? This failure will cause me to go to the Parking Spot now.
Has been good
by foible on 2019/06/21 08:17
This latest build is buggy. Doesn’t find my user data on making reservation, crashes on purchase. It did identify me by name on the launch screen. Up til now, a mostlyreliable app.
Good idea
by vballbert on 2019/06/21 01:09
The app works sometimes but it is hot and miss.
Two stars until the app is fixed.
by LarvaMoose on 2019/06/18 13:33
The App used to be great for making reservations and checking into and out of the lots. After having to update some credit card info it no longer shows existing reservations and often shows a message about a server error.
Consistent problems
by Troptotake on 2019/06/15 21:43
I run into problems consistently when trying to book using the app. It tells me oops it looks like there’s no internet connection when I am absolutely on the web. It tells me it can’t find my information when on the home page it welcomes me by name. It tells me I don’t have a credit card on file when the only way I’ve ever paid is by the same current and valid credit card. I can understand problems but these are consistent problems. I’ve parked at the ORD location about 25 times and I have these problems at least half the time.
Nice Place to Park
by Bookguise on 2019/06/13 21:38
Convenient Location and Prompt Service make this my first parking choice.
App no longer works
by TDADB on 2019/06/10 15:16
App no longer works
Crashing during payment
by Kerryko on 2019/06/08 04:14
The app keeps crashing when I process payment
Only works 50% of the time
by frequent parker 12345678 on 2019/06/07 21:58
This app is great when it works. It has been very inconsistent lately. I use the lot weekly and it is very irritating when you can’t make a simple reservation and payment with the App. This week it took my Apple Pay but never made a reservation..... so now I have to go figure out that with them instead of getting in my car and going home
Apply points not working
by SteveLUVA89 on 2019/06/02 20:25
The function to apply points currently causes the app to crash
Painless
by Chuab on 2019/05/31 10:50
Easy and user friendly app. Highly recommend it.
Great Customer Service
by alaxtr on 2019/05/30 22:29
Thank you! Service offered is great, drivers are always kind, courteous, the app is super friendly to use and the best the points Works! The more you use Preflight services the more we saved! Thank you 😃
App need help
by EvFuzz on 2019/05/29 15:57
Love the parking service but the app needs help. Crashes often and doesn’t sync with reservations made via your website.
Crappy app
by Preflightbites on 2019/05/20 02:31
App down. Again. Basically worthless.
Confusing app
by amadray on 2019/05/20 00:55
No where near as simple as the old app Cannot connect regularly and easily
Brutal
by DR R 1 on 2019/05/13 00:27
Card scanner doesn’t work. Can’t reserve a space. I just get an error. Will just park at another facility.
Bugs bugs bugs
by wayne4gold on 2019/05/10 14:53
Reservation card starts disappearing after first badging in to park. The shuttle bus locator is useless because it can’t geo locate your position. Just see a bunch of shuttles at the parking lot location.
Can’t enter CC
by MichaelWojcik on 2019/05/10 12:46
Would be great, but can’t enter CC info, so I can’t pay and make a reservation. Have to try “as guest”
R. Honors
by RKH-ONO on 2019/05/09 14:39
The App is amazing!
Apple Wallet issues
by Neilson Atrateefied on 2019/05/07 21:01
You can no longer save your reservation to Apple wallet and is difficult to retrieve reservations from App.
Coupons don’t appear to work in the app
by AMTL73 on 2019/05/01 02:04
Love preflight but they advertise discounts and I can never get them to work.
Server errors
by jcochran1954 on 2019/04/30 19:23
Can’t make reservations from iOS app. Continuous server error when submitting reservation
Service is good, app is not.
by kgariba on 2019/04/17 04:05
I thought I signed up for an account (I entered all the info) prior to booking a parking reservation. However, once I booked, the app decided not to add a reservation to my new account but as a “guest” reservation. Then, I cannot add the parking pass to the Wallet app (error message). To top it off, I can’t cancel the reservation, another error due to the “guest” booking... coincidence? The cherry on top is a window where economy is spelled “ecomony.” The app gets 1 star but because the service overall is good, they get 2 from me.
The Best
by Big Lyle on 2019/04/16 23:55
Quick convenient and easy
Parking
by Brachbum9 on 2019/04/15 11:09
The parking is always safe and clean. The vans are so very frequent we never wait more than 5-10 minutes. Parking rates are better than on the airport.
Pre flight
by Fizzer123$ on 2019/04/15 10:52
Have used pre flight many times always have been great, now with the app it’s even easier and faster! Love it
Happy
by MasoniteMike on 2019/04/15 00:29
Happy to have found reasonable walking close parking.
Great Price
by Bontiveros on 2019/04/14 14:13
I had used them before and will use them again...easy pick up and drop off!
Daily parking rates are not very clear
by Gigi Barton on 2019/04/10 18:39
You should be able to see the drive up daily parking rate in order to know if using the pre paid is a better deal than the coupon code online. You made this harder than it needs to be for me.
Bad Customer Service
by Bad Service 12 on 2019/04/02 00:09
I have been waiting over ten minutes for a shuttle. This is my third trip in a row where I have had to wait an extended period of time for a shuttle.
Worry Free Travel
by Colin's Mother on 2019/04/01 18:18
Always the best way to travel!! No sooner than you pull in they are at your car taking all you luggage onto shuttle! Drop you off rite in front of your airline! When returning no sooner you walk out the door they are there to take you directly back to your vehicle! Would us no other!! They are the BEST! Thanks Again Colin’s Mom
Payment options don’t work...
by MikeParked on 2019/03/22 16:42
The payment options are great, but they don’t work. Applied award points to my reservation, but they weren’t applied when using Apple Pay. Tried entering my CC manually, but that didn’t work at all because there was no button to approve/finalize the transaction.
Great service
by enyaweh on 2019/03/18 02:29
Great
Best off site parking
by PWDeMarco on 2019/03/09 12:46
So glad we tried PreFlight years ago and staying with them. Always helpful and always the shortest wait for shuttle.
Waiting for shuttle long time at ohare on a Sunday am
by Dinah929 on 2019/02/24 15:39
Too long a wait for shuttles from airport
Unstable
by Mike Felix on 2019/02/20 16:26
Every time I use this app, I don’t know whether or not it will log me in. Both the web site and this app are unstable and generally take several attempts to login.
Great App & Great Service
by Diffusing unusual on 2019/02/08 12:58
Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. The APP is super easy to use too. ~Very satisfied Customer Philadephia airport
Not working
by EB Jersey on 2019/02/06 04:41
Error message (no zip code) no clue how to fix
Can not make a reservation
by ombac87 on 2019/01/30 18:52
Very frustrating !!!
Suitable price
by Ldd2018 on 2019/01/26 13:49
I hope you keep your price and service. Thank you very much.
Charge Card
by Dr Glad on 2019/01/26 03:28
Wouldn’t let me change my charge from old card to new card
Rates
by Yolanda M Aguirre on 2019/01/24 02:57
Rates are higher to surrounding parking companies by Hobby. Looking for better rate.
Pre Flight reservations
by vovchikachok on 2019/01/18 02:46
Very convenient 👍
Warm Reception
by Lizard Popper on 2018/12/29 22:47
Buses are warm and fast. Staff are very nice. Thank you.
Only two things missing
by GA-Gumby on 2018/12/28 18:14
I like the app but I wish it supported touch-id and had instructions on how it supports Apple Wallet.
Totally smooth and seamless
by chicago Ken on 2018/12/23 23:11
Excellent pickup times and easy access.
How about a Phone number on the app
by Fhabekchsjskhjfnnebs on 2018/12/23 18:15
When at terminal 5 ORD you need to call for a pick-up. How about the phone number being listed on the app and a push to call feature. Having to find the number on the internet is a pain in the arse.
User
by W1PS on 2018/12/22 02:15
Terrible website that refuses to recognize updated passwords. At this point I probably have 6 reservations tied to this account for the same time period. I suggest sticking to the website and ignore this app.
Seamless and courteous
by Elastopolymer on 2018/12/21 17:40
This was easy, affordable and worked out great. Everyone was very courteous and friendly. I’ll use them whenever I can.
Charging stations
by usapeec on 2018/12/16 20:54
Need to upgrade charging stations to level of Park N Ride international. Should t have to provide own cable.
Card Scan Feature Isn’t Good
by Mike from Tempe on 2018/12/16 16:02
Should be any easy feature to program to work well. Trying to scan Amex - no joy.
Helpful app, two suggestions (PHX)
by Sskeeling on 2018/12/10 20:10
I’ve been a Parker at PreFlight since 2007 and love the garage. Two suggestions to make this app even more helpful: allow a photo or text space in the reservation for the parking spot reminder to take us paperless folks even further, and consider numbering the parking spots in the garage for reference so we aren’t wandering about. I generally try to park in the same area but sometimes it isn’t possible and I’ve had to do a little searching to refresh my memory.
Credit card number must be stored!!!! Why?
by chassroc on 2018/12/07 20:30
Simple app but it will not accept payment unless you allow pre flight to store your credit data! With all the data breaches why would I do that? Easy enough to enter my credit card number when I reserve.
Bring back the old app version
by Lubsit on 2018/12/06 02:14
The new app update has a lot of flaws. It is hard to scan in and out with the dark screen and small barcode. Old reservations stay on the “my reservations” screen even after they have been used, so you have to go into the hamburger menu to get your upcoming reservation. Your next reservation should be on the home screen to easily enter and exit the facility.
This app is awful
by whered my favorites go? on 2018/11/26 11:19
Won’t save my user info. Won’t let me add a cc. Won’t let me reset my password. Says my email is invalid. Wow. I can’t believe someone what put an app this awful out in 2018. Come on...
Makes parking at Preflight even easier
by det1992 on 2018/11/14 17:12
Great easy to use app, combines everything you need. Reservations, Coupons and no tickets. Nice
Poor.awkward.wont clear old past reservations.
by Another Reader can't find name on 2018/11/02 05:20
Also says how much more you can pay for an upgrade. But units are per day. The people who wrote the app are below clueless. The parking is good. The app is worse than terrible. (The license readers don’t work either.)
Pre flight app
by 118thabn on 2018/11/01 17:17
Easy set up and user friendly, great job!
One major missing piece
by Linds187 on 2018/10/18 21:25
App is pretty easy to use and I like the map showing where the shuttles are. One thing that is very much lacking is the ability to view frequent parker points (ie. dates and amount of points earned)- this used to be a feature and now I wonder if I’m even getting points for each visit.
Invalid barcode
by brad200 on 2018/10/18 13:41
Electronic barcode on the App kept coming up as invalid, no way to enter the transaction into the App to get the points.
Oct. 10th update
by edbdtoes on 2018/10/15 20:23
App can no longer use the internet services on my phone. Please fix. Stranded me on my return home with no proof of my reservation.
20 minutes later ... still not taking reservation
by Klrgarden on 2018/10/08 20:44
Won’t “accept” reservation . Red box shows up to say WHY but disappears in THREE SECONDS - can’t read it . So no idea what else to do !!! Horrible
Not very user friendly
by Nurse Molldoll on 2018/09/30 18:49
Received multiple error messages that it would not save my reservation, saying I needed to enter a zip code. I thought it was referring to the zip code for my credit card which I re-entered multiple times. I had to figure out on my own that it wanted me to enter my zip code under “account information”. I was hoping this app would be less confusing to use.
Issues
by BronxPilot on 2018/09/30 16:44
I can’t make a reservation on the app. Always receive an internal server error! Had to use the website. Please fix.
Happy Pre Flight Customer
by happy camper in Chi Town on 2018/09/28 13:10
I just love all the staff members that work f
Huge improvement
by kernelikon on 2018/09/21 11:00
This is a great improvement but needs one thing. The ability to put the Parker card into the Apple wallet. That would make this app complete. Otherwise great improvement. Update, there needs to be contact information within the app for late night/ early morning pickups. This was in the previous release but not in this current version.
Confusion
by Bwaster on 2018/09/21 00:54
Since the update, previous reservations remain in the app and you can’t delete them. There needs to be a way to have previous reservations removed after they are completed
Return
by returnin home on 2018/09/13 05:28
No phone number on the app
Pre pay is not user friendly
by Traveler4512 on 2018/09/09 01:10
I travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain. As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit. I’m frustrated this is the system in place and may consider other parking lot options. I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation. I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay.
The best service
by Kalil S on 2018/09/01 18:17
I have been using PreFlight for many years and there service has always been excellent. I have never had any concerns or problems. It has made this portion of my travels a nice one.
Well done
by Cooking K on 2018/08/26 21:57
Friendly - quick - efficient. We always use them.
Love parking here!
by Daisy Mae dog on 2018/08/21 04:07
Clean and safe facility; staff is very courteous, pleasant and professional. No waiting half hour or more if you miss the shuttle. Close to the airport. It’s always enjoyable parking here.
Preflight
by Roedog56 on 2018/08/19 12:13
App is too cumbersome. Drag to book is not clear. Credit info info didn’t save card type. Had to re-enter. Yuk.
Convenient
by lynchmob561 on 2018/08/08 04:17
Would be nice if you had discounts for AARP (with a member ID) or Handicap Parking (with proof, ie license plate). I can’t use your online discount because I pre-pay. Thx.
Not very useful
by Dw30076 on 2018/08/06 14:28
Tried to use app to redeem points for 4 days. First scanning the bar code upon entry not very intuitive. Second after thinking I successfully redeemed my points it turned out my credit card was billed. When I try to reach the office no one is available to help rectify this issue.
Need more info
by Thekat79 on 2018/08/05 18:51
First time use of preflight. I got the app and I had to call the number to ask about how the coupon works. The app should tell you that amount per day is different then the coupon which means that you did not make a reservation. It would have saved me time instead of reading everything and then having to call. Hoping for a great experience when I use preflight.
New app problem
by Danyelappproblem on 2018/07/30 00:22
I like the app, however I followed the protocol for the password set up and it didn’t work. Now I sign in as a guest.
5/5 rating
by Mr305titincubanflow on 2018/07/25 15:22
5/5 rating recommended
We are unable to find the print button
by azbaerbel on 2018/07/22 23:16
This is the most difficult and unusual app that I have experienced in my travels. There is no print button and with trying to apply my earned rewards you are telling me I don’t have enough when it clearly shows I have 102 earned rewards and I only want to use 66 points. Please revise your app and make it more user friendly and show more options. This is truly the worst I have experienced. I need to print the barcode but where.......
Cattle call on the ground
by Neo1970 on 2018/07/18 22:36
The service has become crap at ORD. Don’t waste your time or money. There’s plenty of other options. I waited for over 20 min for a shuttle at 5:00 on a Wed afternoon (ie peak time) and they gave the excuse of ‘traffic’. Funny how I watched their competition pass by multiple times while I waited for their one shuttle. Also, they removed any contact/phone numbers from their app so we can’t call... don’t bother.
Easy parking
by CigarJulie on 2018/07/09 10:53
Clean facility, courteous employees and easy app!
App
by cvlawlor on 2018/07/06 16:46
I updated my app and all my points are gone
PreFlight Parking Garage
by Markr Bartlett on 2018/07/05 16:29
Great service (ORD). Very clean and well lit garage. Shuttle service took us right to our air carrier, helped us with our bags. Very friendly drivers. Pick up worked well too. When we returned to the garage we didn’t have to wait for our car we went right to it and exited. We had parked previously at another garage across the road that valet parks all cars only to find a dent in the door (which sent a signal to our phone while on our trip that the car alarm had gone off) but, naturally, “they didn’t dent the car.” They also drove another customers car with a flat tire off the rim ruining the tire. We will only park at Preflight from now on.
Great services!!
by Golflady103 on 2018/07/04 01:47
Never wait long and all employees are very helpful.
PreFlight Parking Garage
by Markr Bartlett on 2018/07/05 16:29
Great service (ORD). Very clean and well lit garage. Shuttle service took us right to our air carrier, helped us with our bags. Very friendly drivers. Pick up worked well too. When we returned to the garage we didn’t have to wait for our car we went right to it and exited. We had parked previously at another garage across the road that valet parks all cars only to find a dent in the door (which sent a signal to our phone while on our trip that the car alarm had gone off) but, naturally, “they didn’t dent the car.” They also drove another customers car with a flat tire off the rim ruining the tire. We will only park at Preflight from now on.
Great App & Great Service
by Diffusing unusual on 2019/02/08 12:58
Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. The APP is super easy to use too. ~Very satisfied Customer Philadephia airport
Good app but keeps old reservations
by MikeyG70 on 2019/09/20 19:48
I do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today. It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars.
Helpful app, two suggestions (PHX)
by Sskeeling on 2018/12/10 20:10
I’ve been a Parker at PreFlight since 2007 and love the garage. Two suggestions to make this app even more helpful: allow a photo or text space in the reservation for the parking spot reminder to take us paperless folks even further, and consider numbering the parking spots in the garage for reference so we aren’t wandering about. I generally try to park in the same area but sometimes it isn’t possible and I’ve had to do a little searching to refresh my memory.
Huge improvement
by kernelikon on 2018/09/21 11:00
This is a great improvement but needs one thing. The ability to put the Parker card into the Apple wallet. That would make this app complete. Otherwise great improvement. Update, there needs to be contact information within the app for late night/ early morning pickups. This was in the previous release but not in this current version.
Pre pay is not user friendly
by Traveler4512 on 2018/09/09 01:10
I travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain. As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit. I’m frustrated this is the system in place and may consider other parking lot options. I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation. I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay.
Worry Free Travel
by Colin's Mother on 2019/04/01 18:18
Always the best way to travel!! No sooner than you pull in they are at your car taking all you luggage onto shuttle! Drop you off rite in front of your airline! When returning no sooner you walk out the door they are there to take you directly back to your vehicle! Would us no other!! They are the BEST! Thanks Again Colin’s Mom
I.T. Help needed.
by muggle1279 on 2019/06/23 21:08
I park at the Chicago O’Hare facility. For the most part, it is convenient and their staff are almost always very pleasant to deal with. When they’re not, I’m willing to give them a pass as I see what my fellow travelers are like. The reason for the 1 Star is simple. You HAVE to get your tech to work! I prepay my parking, often a month in advance. Approx 30% of the time, I have issues entering or leaving the facility and have to get assistance. Even though I have the app, my reservation often doesn’t come up so I have to always print up my confirmation, just in case. This is not acceptable. This is all you do!
Consistent problems
by Troptotake on 2019/06/15 21:43
I run into problems consistently when trying to book using the app. It tells me oops it looks like there’s no internet connection when I am absolutely on the web. It tells me it can’t find my information when on the home page it welcomes me by name. It tells me I don’t have a credit card on file when the only way I’ve ever paid is by the same current and valid credit card. I can understand problems but these are consistent problems. I’ve parked at the ORD location about 25 times and I have these problems at least half the time.
Great Customer Service
by alaxtr on 2019/05/30 22:29
Thank you! Service offered is great, drivers are always kind, courteous, the app is super friendly to use and the best the points Works! The more you use Preflight services the more we saved! Thank you 😃
Service is good, app is not.
by kgariba on 2019/04/17 04:05
I thought I signed up for an account (I entered all the info) prior to booking a parking reservation. However, once I booked, the app decided not to add a reservation to my new account but as a “guest” reservation. Then, I cannot add the parking pass to the Wallet app (error message). To top it off, I can’t cancel the reservation, another error due to the “guest” booking... coincidence? The cherry on top is a window where economy is spelled “ecomony.” The app gets 1 star but because the service overall is good, they get 2 from me.
Need more info
by Thekat79 on 2018/08/05 18:51
First time use of preflight. I got the app and I had to call the number to ask about how the coupon works. The app should tell you that amount per day is different then the coupon which means that you did not make a reservation. It would have saved me time instead of reading everything and then having to call. Hoping for a great experience when I use preflight.
Only works 50% of the time
by frequent parker 12345678 on 2019/06/07 21:58
This app is great when it works. It has been very inconsistent lately. I use the lot weekly and it is very irritating when you can’t make a simple reservation and payment with the App. This week it took my Apple Pay but never made a reservation..... so now I have to go figure out that with them instead of getting in my car and going home
We are unable to find the print button
by azbaerbel on 2018/07/22 23:16
This is the most difficult and unusual app that I have experienced in my travels. There is no print button and with trying to apply my earned rewards you are telling me I don’t have enough when it clearly shows I have 102 earned rewards and I only want to use 66 points. Please revise your app and make it more user friendly and show more options. This is truly the worst I have experienced. I need to print the barcode but where.......
The best service
by Kalil S on 2018/09/01 18:17
I have been using PreFlight for many years and there service has always been excellent. I have never had any concerns or problems. It has made this portion of my travels a nice one.
One major missing piece
by Linds187 on 2018/10/18 21:25
App is pretty easy to use and I like the map showing where the shuttles are. One thing that is very much lacking is the ability to view frequent parker points (ie. dates and amount of points earned)- this used to be a feature and now I wonder if I’m even getting points for each visit.
It’s getting there
by uSlackr on 2018/05/03 10:55
The app is great. Has my reservation and pretty easy to use. I tried to make a reservation today for today and got an error that I need to pick a future date. Went on the web and made the same reservation without issue.
Not ready for prime time
by frequent flyer 3 on 2018/05/06 16:41
New app version took several tries to assign an end date. Pressing enough buttons it finally accepted it. Also don’t like how the app hangs when I need the barcode to enter the garage. Thankfully I found the barcode in the confirmation email. Also don’t like how the shuttle tracker is 5-10 minutes lagging behind actual shuttle location. Useless. Also don’t like the lack of documentation on what to do if a flight is cancelled.
Bring back the old app version
by Lubsit on 2018/12/06 02:14
The new app update has a lot of flaws. It is hard to scan in and out with the dark screen and small barcode. Old reservations stay on the “my reservations” screen even after they have been used, so you have to go into the hamburger menu to get your upcoming reservation. Your next reservation should be on the home screen to easily enter and exit the facility.
Dates used to be simple.
by parkapp on 2018/06/02 14:50
Bad design. Not intuitive in selecting dates. Took five times before you select an end date and time. Old app was much better and easier to use.
Preflight Parking Hobby
by Ewill133 on 2018/06/24 09:37
I’ve used this service the last 3 years for both business and personal travel. It’s just like the garage parking at the terminal, but much more affordable. Shuttle vans are always timely at garage and terminal pickup.
Two stars until the app is fixed.
by LarvaMoose on 2019/06/18 13:33
The App used to be great for making reservations and checking into and out of the lots. After having to update some credit card info it no longer shows existing reservations and often shows a message about a server error.
Cattle call on the ground
by Neo1970 on 2018/07/18 22:36
The service has become crap at ORD. Don’t waste your time or money. There’s plenty of other options. I waited for over 20 min for a shuttle at 5:00 on a Wed afternoon (ie peak time) and they gave the excuse of ‘traffic’. Funny how I watched their competition pass by multiple times while I waited for their one shuttle. Also, they removed any contact/phone numbers from their app so we can’t call... don’t bother.
Pre flight
by Fizzer123$ on 2019/04/15 10:52
Have used pre flight many times always have been great, now with the app it’s even easier and faster! Love it
App is worse
by Saphrquest on 2018/06/10 23:54
Please revert back to the older version of the app. You are going to loose a lot of business your new app does not work at all. Weird errors!! It is big disappointment, whoever built it did not know what they are doing!! Thanks Pavan Abraham
Easy to use
by bvpatter on 2018/06/17 22:50
Quick was able to input all the numbers with the pop-up phone key pad. Took me 3 minutes max. Added to apple wallet.
Long wait time after an international trip
by dilisoju on 2018/06/23 10:42
Credit card machine is not working long time waiting for payment
Parking
by Brachbum9 on 2019/04/15 11:09
The parking is always safe and clean. The vans are so very frequent we never wait more than 5-10 minutes. Parking rates are better than on the airport.
Great Price
by Bontiveros on 2019/04/14 14:13
I had used them before and will use them again...easy pick up and drop off!
Best off site parking
by PWDeMarco on 2019/03/09 12:46
So glad we tried PreFlight years ago and staying with them. Always helpful and always the shortest wait for shuttle.
Seamless and courteous
by Elastopolymer on 2018/12/21 17:40
This was easy, affordable and worked out great. Everyone was very courteous and friendly. I’ll use them whenever I can.
Makes parking at Preflight even easier
by det1992 on 2018/11/14 17:12
Great easy to use app, combines everything you need. Reservations, Coupons and no tickets. Nice
Credit card information
by Ispurir on 2018/05/24 11:15
The app once saves the credit card information, does not allow you to remove or delete the credit card information in the system. It is very annoying. I called the customer service and they were most ruse and least helpful.
Well done
by Cooking K on 2018/08/26 21:57
Friendly - quick - efficient. We always use them.
Very sporadic
by nak983 on 2018/05/20 13:36
Since updating, and even a little before the new format, the app has been very sporadic in whether it works or not. Often time freezing and not allowing any functionality. I use it because I have to, but it has a lot of bugs to work out.
Lousy re-design
by Coleslaw Enthusiast on 2018/05/07 16:01
The previous version of the Preflight app was simple, intuitive, and never failed. The redesign that I downloaded a few days ago is confusing and seemingly adds no new capabilities. Preflight, I don’t know what company you hired to do this app development for you but it’s a major step backwards.
Only two things missing
by GA-Gumby on 2018/12/28 18:14
I like the app but I wish it supported touch-id and had instructions on how it supports Apple Wallet.
Charging stations
by usapeec on 2018/12/16 20:54
Need to upgrade charging stations to level of Park N Ride international. Should t have to provide own cable.
Coupon
by chris mauldin on 2018/05/06 19:08
They gave me a coupon to use however they said it was invalid and it was certainly within the May 6, 2018 to July 6, 2018. Hmmm
Love parking here!
by Daisy Mae dog on 2018/08/21 04:07
Clean and safe facility; staff is very courteous, pleasant and professional. No waiting half hour or more if you miss the shuttle. Close to the airport. It’s always enjoyable parking here.
Not enough shuttles in operation
by Hengar on 2018/07/03 19:12
I have been using Pre-flight for a while and service was decent but lately I have to wait for the shuttle for as long as 1/2 hr and by that time there are so many people that the ride becomes uncomfortable. Service is horrible at this time!!
Might be one of my fav apps
by PYT2 on 2019/09/01 19:47
Excellent app. Love it so far and might be one of my favorites. Very user friendly too.
Payment options don’t work...
by MikeParked on 2019/03/22 16:42
The payment options are great, but they don’t work. Applied award points to my reservation, but they weren’t applied when using Apple Pay. Tried entering my CC manually, but that didn’t work at all because there was no button to approve/finalize the transaction.
Access
by pp140 on 2019/06/30 21:13
I cannot get to my Parker card. I have tried for days
Painless
by Chuab on 2019/05/31 10:50
Easy and user friendly app. Highly recommend it.
Easy app to use!
by Elgin1595 on 2018/06/18 15:03
The app is as customer service friendly as their live staff is.
Can’t book same day reservation.
by Rjemisonhill on 2018/05/04 12:08
This new app is designed poorly. You can’t book same day reservations any more and the date on the check out screen doesn’t show the full date for verification. Don’t like this new app at all. Now I have to call in to reserve parking for this evening.
Crashes and Parker Card not working
by MechanalogMusic on 2019/06/28 21:33
Used to be a good app. Now it crashes if you want to add or use points. Seems suspicious. Basically if you want to open your card to scan it for points or redeem points when making a reservation, it doesn’t work.
Drag to Pay
by 4465325 on 2018/06/27 00:08
You need to be a bit more specific on WHAT to drag to pay for reservations!
Rating Trends
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All Versions
4.0
14,865 total
 5
12,195
 4
1,722
 3
368
 2
144
 1
436
Current Version (2.2.0)
4.0
14,821 total
 5
12,185
 4
1,720
 3
364
 2
139
 1
413
Version History
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Screenshots
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App name
Description
The preflight Parking app is the secure and easy way to manage all your airport parking needs. Reserve parking at any of our 8 national preflight parking garages around the U.S. Receive reward points for parking, adjust or cancel existing reservations, get maps and directions to the parking facilities. — Our app has been optimized to work on either iPhone or iPad. — Make new reservations, access your previous reservation history, review existing reservations, make changes. — Review parking reward point history, and choose how you want to use those parking rewards — Sign in once and we’ll remember you. No need to keep signing in. — New to preflight parking? No problem. You can set up a new preflight account with just a few easy steps in the app. — Your information is secure. We use fully PCI compliant encrypted communications from the app to our servers to ensure your information is always safe. — preflight Parking has been a leader in airport parking for decades. Now you can do it all from your iPhone or iPad.
Very Satisfied
by Robinspal on 2019/10/24 21:24
Easy to use and great facilities.
Good app but keeps old reservations
by MikeyG70 on 2019/09/20 19:48
I do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today. It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars.
Might be one of my fav apps
by PYT2 on 2019/09/01 19:47
Excellent app. Love it so far and might be one of my favorites. Very user friendly too.
Doesn't work most of the time.
by aldi19876534 on 2019/07/24 13:14
Doesn't work most of the time.
Apple Pay is broken, and other things
by adamadam09 on 2019/07/11 14:18
I applied loyalty points but Apple Pay still had the old total, so I couldn’t pay with it.
Server issues
by jred1 on 2019/07/04 22:02
Server is frequently down so it’s hard to make reservations. It’s so frustrating!
I want to like this
by Golden Meanie on 2019/07/03 22:32
The service is great, I continue to park with Preflight. But the app is really clunky. The process of making a reservation is crashy and clicky enough that I have to do it with the website.
Not working lost credit card on file?
by RonPRCeiba on 2019/07/02 03:15
Not sure what happened
Access
by pp140 on 2019/06/30 21:13
I cannot get to my Parker card. I have tried for days
App problems
by tk974263346764357 on 2019/06/30 08:58
Love preflight parking. Hate the app. There’s always an issue with the server or error with this or that. Blah blah blah. I’ve gotten to the point that I just do my reservation online.
Chester J
by Chestet J on 2019/06/29 19:40
Very convenient. Clean van and friendly helpful driver.
Crashes and Parker Card not working
by MechanalogMusic on 2019/06/28 21:33
Used to be a good app. Now it crashes if you want to add or use points. Seems suspicious. Basically if you want to open your card to scan it for points or redeem points when making a reservation, it doesn’t work.
I.T. Help needed.
by muggle1279 on 2019/06/23 21:08
I park at the Chicago O’Hare facility. For the most part, it is convenient and their staff are almost always very pleasant to deal with. When they’re not, I’m willing to give them a pass as I see what my fellow travelers are like. The reason for the 1 Star is simple. You HAVE to get your tech to work! I prepay my parking, often a month in advance. Approx 30% of the time, I have issues entering or leaving the facility and have to get assistance. Even though I have the app, my reservation often doesn’t come up so I have to always print up my confirmation, just in case. This is not acceptable. This is all you do!
Confusing, constantly crashes
by BSP777 on 2019/06/22 17:03
Every time I try to make a reservation, the dates and time changes and then when I finally get it set, I go to pay and it crashes every time. Love Pre-Flight, but the app has a lot to be desired.
Force Close
by Davidthomas05 on 2019/06/22 14:20
While making a reservation, it automatically closes me out. I’ve used the app many times before, but now it’s not working properly. Mainly when I’m about to pay for the reservation.
Horrible
by guggdhfj on 2019/06/21 12:24
Horrible. Will not pull up my Parker card. Why suggest we use the app (as opposed to pulling a ticket) only to be stuck in the check out line without the ability to check out with the app? This failure will cause me to go to the Parking Spot now.
Has been good
by foible on 2019/06/21 08:17
This latest build is buggy. Doesn’t find my user data on making reservation, crashes on purchase. It did identify me by name on the launch screen. Up til now, a mostlyreliable app.
Good idea
by vballbert on 2019/06/21 01:09
The app works sometimes but it is hot and miss.
Two stars until the app is fixed.
by LarvaMoose on 2019/06/18 13:33
The App used to be great for making reservations and checking into and out of the lots. After having to update some credit card info it no longer shows existing reservations and often shows a message about a server error.
Consistent problems
by Troptotake on 2019/06/15 21:43
I run into problems consistently when trying to book using the app. It tells me oops it looks like there’s no internet connection when I am absolutely on the web. It tells me it can’t find my information when on the home page it welcomes me by name. It tells me I don’t have a credit card on file when the only way I’ve ever paid is by the same current and valid credit card. I can understand problems but these are consistent problems. I’ve parked at the ORD location about 25 times and I have these problems at least half the time.
Nice Place to Park
by Bookguise on 2019/06/13 21:38
Convenient Location and Prompt Service make this my first parking choice.
App no longer works
by TDADB on 2019/06/10 15:16
App no longer works
Crashing during payment
by Kerryko on 2019/06/08 04:14
The app keeps crashing when I process payment
Only works 50% of the time
by frequent parker 12345678 on 2019/06/07 21:58
This app is great when it works. It has been very inconsistent lately. I use the lot weekly and it is very irritating when you can’t make a simple reservation and payment with the App. This week it took my Apple Pay but never made a reservation..... so now I have to go figure out that with them instead of getting in my car and going home
Apply points not working
by SteveLUVA89 on 2019/06/02 20:25
The function to apply points currently causes the app to crash
Painless
by Chuab on 2019/05/31 10:50
Easy and user friendly app. Highly recommend it.
Great Customer Service
by alaxtr on 2019/05/30 22:29
Thank you! Service offered is great, drivers are always kind, courteous, the app is super friendly to use and the best the points Works! The more you use Preflight services the more we saved! Thank you 😃
App need help
by EvFuzz on 2019/05/29 15:57
Love the parking service but the app needs help. Crashes often and doesn’t sync with reservations made via your website.
Crappy app
by Preflightbites on 2019/05/20 02:31
App down. Again. Basically worthless.
Confusing app
by amadray on 2019/05/20 00:55
No where near as simple as the old app Cannot connect regularly and easily
Brutal
by DR R 1 on 2019/05/13 00:27
Card scanner doesn’t work. Can’t reserve a space. I just get an error. Will just park at another facility.
Bugs bugs bugs
by wayne4gold on 2019/05/10 14:53
Reservation card starts disappearing after first badging in to park. The shuttle bus locator is useless because it can’t geo locate your position. Just see a bunch of shuttles at the parking lot location.
Can’t enter CC
by MichaelWojcik on 2019/05/10 12:46
Would be great, but can’t enter CC info, so I can’t pay and make a reservation. Have to try “as guest”
R. Honors
by RKH-ONO on 2019/05/09 14:39
The App is amazing!
Apple Wallet issues
by Neilson Atrateefied on 2019/05/07 21:01
You can no longer save your reservation to Apple wallet and is difficult to retrieve reservations from App.
Coupons don’t appear to work in the app
by AMTL73 on 2019/05/01 02:04
Love preflight but they advertise discounts and I can never get them to work.
Server errors
by jcochran1954 on 2019/04/30 19:23
Can’t make reservations from iOS app. Continuous server error when submitting reservation
Service is good, app is not.
by kgariba on 2019/04/17 04:05
I thought I signed up for an account (I entered all the info) prior to booking a parking reservation. However, once I booked, the app decided not to add a reservation to my new account but as a “guest” reservation. Then, I cannot add the parking pass to the Wallet app (error message). To top it off, I can’t cancel the reservation, another error due to the “guest” booking... coincidence? The cherry on top is a window where economy is spelled “ecomony.” The app gets 1 star but because the service overall is good, they get 2 from me.
The Best
by Big Lyle on 2019/04/16 23:55
Quick convenient and easy
Parking
by Brachbum9 on 2019/04/15 11:09
The parking is always safe and clean. The vans are so very frequent we never wait more than 5-10 minutes. Parking rates are better than on the airport.
Pre flight
by Fizzer123$ on 2019/04/15 10:52
Have used pre flight many times always have been great, now with the app it’s even easier and faster! Love it
Happy
by MasoniteMike on 2019/04/15 00:29
Happy to have found reasonable walking close parking.
Great Price
by Bontiveros on 2019/04/14 14:13
I had used them before and will use them again...easy pick up and drop off!
Daily parking rates are not very clear
by Gigi Barton on 2019/04/10 18:39
You should be able to see the drive up daily parking rate in order to know if using the pre paid is a better deal than the coupon code online. You made this harder than it needs to be for me.
Bad Customer Service
by Bad Service 12 on 2019/04/02 00:09
I have been waiting over ten minutes for a shuttle. This is my third trip in a row where I have had to wait an extended period of time for a shuttle.
Worry Free Travel
by Colin's Mother on 2019/04/01 18:18
Always the best way to travel!! No sooner than you pull in they are at your car taking all you luggage onto shuttle! Drop you off rite in front of your airline! When returning no sooner you walk out the door they are there to take you directly back to your vehicle! Would us no other!! They are the BEST! Thanks Again Colin’s Mom
Payment options don’t work...
by MikeParked on 2019/03/22 16:42
The payment options are great, but they don’t work. Applied award points to my reservation, but they weren’t applied when using Apple Pay. Tried entering my CC manually, but that didn’t work at all because there was no button to approve/finalize the transaction.
Great service
by enyaweh on 2019/03/18 02:29
Great
Best off site parking
by PWDeMarco on 2019/03/09 12:46
So glad we tried PreFlight years ago and staying with them. Always helpful and always the shortest wait for shuttle.
Waiting for shuttle long time at ohare on a Sunday am
by Dinah929 on 2019/02/24 15:39
Too long a wait for shuttles from airport
Unstable
by Mike Felix on 2019/02/20 16:26
Every time I use this app, I don’t know whether or not it will log me in. Both the web site and this app are unstable and generally take several attempts to login.
Great App & Great Service
by Diffusing unusual on 2019/02/08 12:58
Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. The APP is super easy to use too. ~Very satisfied Customer Philadephia airport
Not working
by EB Jersey on 2019/02/06 04:41
Error message (no zip code) no clue how to fix
Can not make a reservation
by ombac87 on 2019/01/30 18:52
Very frustrating !!!
Suitable price
by Ldd2018 on 2019/01/26 13:49
I hope you keep your price and service. Thank you very much.
Charge Card
by Dr Glad on 2019/01/26 03:28
Wouldn’t let me change my charge from old card to new card
Rates
by Yolanda M Aguirre on 2019/01/24 02:57
Rates are higher to surrounding parking companies by Hobby. Looking for better rate.
Pre Flight reservations
by vovchikachok on 2019/01/18 02:46
Very convenient 👍
Warm Reception
by Lizard Popper on 2018/12/29 22:47
Buses are warm and fast. Staff are very nice. Thank you.
Only two things missing
by GA-Gumby on 2018/12/28 18:14
I like the app but I wish it supported touch-id and had instructions on how it supports Apple Wallet.
Totally smooth and seamless
by chicago Ken on 2018/12/23 23:11
Excellent pickup times and easy access.
How about a Phone number on the app
by Fhabekchsjskhjfnnebs on 2018/12/23 18:15
When at terminal 5 ORD you need to call for a pick-up. How about the phone number being listed on the app and a push to call feature. Having to find the number on the internet is a pain in the arse.
User
by W1PS on 2018/12/22 02:15
Terrible website that refuses to recognize updated passwords. At this point I probably have 6 reservations tied to this account for the same time period. I suggest sticking to the website and ignore this app.
Seamless and courteous
by Elastopolymer on 2018/12/21 17:40
This was easy, affordable and worked out great. Everyone was very courteous and friendly. I’ll use them whenever I can.
Charging stations
by usapeec on 2018/12/16 20:54
Need to upgrade charging stations to level of Park N Ride international. Should t have to provide own cable.
Card Scan Feature Isn’t Good
by Mike from Tempe on 2018/12/16 16:02
Should be any easy feature to program to work well. Trying to scan Amex - no joy.
Helpful app, two suggestions (PHX)
by Sskeeling on 2018/12/10 20:10
I’ve been a Parker at PreFlight since 2007 and love the garage. Two suggestions to make this app even more helpful: allow a photo or text space in the reservation for the parking spot reminder to take us paperless folks even further, and consider numbering the parking spots in the garage for reference so we aren’t wandering about. I generally try to park in the same area but sometimes it isn’t possible and I’ve had to do a little searching to refresh my memory.
Credit card number must be stored!!!! Why?
by chassroc on 2018/12/07 20:30
Simple app but it will not accept payment unless you allow pre flight to store your credit data! With all the data breaches why would I do that? Easy enough to enter my credit card number when I reserve.
Bring back the old app version
by Lubsit on 2018/12/06 02:14
The new app update has a lot of flaws. It is hard to scan in and out with the dark screen and small barcode. Old reservations stay on the “my reservations” screen even after they have been used, so you have to go into the hamburger menu to get your upcoming reservation. Your next reservation should be on the home screen to easily enter and exit the facility.
This app is awful
by whered my favorites go? on 2018/11/26 11:19
Won’t save my user info. Won’t let me add a cc. Won’t let me reset my password. Says my email is invalid. Wow. I can’t believe someone what put an app this awful out in 2018. Come on...
Makes parking at Preflight even easier
by det1992 on 2018/11/14 17:12
Great easy to use app, combines everything you need. Reservations, Coupons and no tickets. Nice
Poor.awkward.wont clear old past reservations.
by Another Reader can't find name on 2018/11/02 05:20
Also says how much more you can pay for an upgrade. But units are per day. The people who wrote the app are below clueless. The parking is good. The app is worse than terrible. (The license readers don’t work either.)
Pre flight app
by 118thabn on 2018/11/01 17:17
Easy set up and user friendly, great job!
One major missing piece
by Linds187 on 2018/10/18 21:25
App is pretty easy to use and I like the map showing where the shuttles are. One thing that is very much lacking is the ability to view frequent parker points (ie. dates and amount of points earned)- this used to be a feature and now I wonder if I’m even getting points for each visit.
Invalid barcode
by brad200 on 2018/10/18 13:41
Electronic barcode on the App kept coming up as invalid, no way to enter the transaction into the App to get the points.
Oct. 10th update
by edbdtoes on 2018/10/15 20:23
App can no longer use the internet services on my phone. Please fix. Stranded me on my return home with no proof of my reservation.
20 minutes later ... still not taking reservation
by Klrgarden on 2018/10/08 20:44
Won’t “accept” reservation . Red box shows up to say WHY but disappears in THREE SECONDS - can’t read it . So no idea what else to do !!! Horrible
Not very user friendly
by Nurse Molldoll on 2018/09/30 18:49
Received multiple error messages that it would not save my reservation, saying I needed to enter a zip code. I thought it was referring to the zip code for my credit card which I re-entered multiple times. I had to figure out on my own that it wanted me to enter my zip code under “account information”. I was hoping this app would be less confusing to use.
Issues
by BronxPilot on 2018/09/30 16:44
I can’t make a reservation on the app. Always receive an internal server error! Had to use the website. Please fix.
Happy Pre Flight Customer
by happy camper in Chi Town on 2018/09/28 13:10
I just love all the staff members that work f
Huge improvement
by kernelikon on 2018/09/21 11:00
This is a great improvement but needs one thing. The ability to put the Parker card into the Apple wallet. That would make this app complete. Otherwise great improvement. Update, there needs to be contact information within the app for late night/ early morning pickups. This was in the previous release but not in this current version.
Confusion
by Bwaster on 2018/09/21 00:54
Since the update, previous reservations remain in the app and you can’t delete them. There needs to be a way to have previous reservations removed after they are completed
Return
by returnin home on 2018/09/13 05:28
No phone number on the app
Pre pay is not user friendly
by Traveler4512 on 2018/09/09 01:10
I travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain. As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit. I’m frustrated this is the system in place and may consider other parking lot options. I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation. I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay.
The best service
by Kalil S on 2018/09/01 18:17
I have been using PreFlight for many years and there service has always been excellent. I have never had any concerns or problems. It has made this portion of my travels a nice one.
Well done
by Cooking K on 2018/08/26 21:57
Friendly - quick - efficient. We always use them.
Love parking here!
by Daisy Mae dog on 2018/08/21 04:07
Clean and safe facility; staff is very courteous, pleasant and professional. No waiting half hour or more if you miss the shuttle. Close to the airport. It’s always enjoyable parking here.
Preflight
by Roedog56 on 2018/08/19 12:13
App is too cumbersome. Drag to book is not clear. Credit info info didn’t save card type. Had to re-enter. Yuk.
Convenient
by lynchmob561 on 2018/08/08 04:17
Would be nice if you had discounts for AARP (with a member ID) or Handicap Parking (with proof, ie license plate). I can’t use your online discount because I pre-pay. Thx.
Not very useful
by Dw30076 on 2018/08/06 14:28
Tried to use app to redeem points for 4 days. First scanning the bar code upon entry not very intuitive. Second after thinking I successfully redeemed my points it turned out my credit card was billed. When I try to reach the office no one is available to help rectify this issue.
Need more info
by Thekat79 on 2018/08/05 18:51
First time use of preflight. I got the app and I had to call the number to ask about how the coupon works. The app should tell you that amount per day is different then the coupon which means that you did not make a reservation. It would have saved me time instead of reading everything and then having to call. Hoping for a great experience when I use preflight.
New app problem
by Danyelappproblem on 2018/07/30 00:22
I like the app, however I followed the protocol for the password set up and it didn’t work. Now I sign in as a guest.
5/5 rating
by Mr305titincubanflow on 2018/07/25 15:22
5/5 rating recommended
We are unable to find the print button
by azbaerbel on 2018/07/22 23:16
This is the most difficult and unusual app that I have experienced in my travels. There is no print button and with trying to apply my earned rewards you are telling me I don’t have enough when it clearly shows I have 102 earned rewards and I only want to use 66 points. Please revise your app and make it more user friendly and show more options. This is truly the worst I have experienced. I need to print the barcode but where.......
Cattle call on the ground
by Neo1970 on 2018/07/18 22:36
The service has become crap at ORD. Don’t waste your time or money. There’s plenty of other options. I waited for over 20 min for a shuttle at 5:00 on a Wed afternoon (ie peak time) and they gave the excuse of ‘traffic’. Funny how I watched their competition pass by multiple times while I waited for their one shuttle. Also, they removed any contact/phone numbers from their app so we can’t call... don’t bother.
Easy parking
by CigarJulie on 2018/07/09 10:53
Clean facility, courteous employees and easy app!
App
by cvlawlor on 2018/07/06 16:46
I updated my app and all my points are gone
PreFlight Parking Garage
by Markr Bartlett on 2018/07/05 16:29
Great service (ORD). Very clean and well lit garage. Shuttle service took us right to our air carrier, helped us with our bags. Very friendly drivers. Pick up worked well too. When we returned to the garage we didn’t have to wait for our car we went right to it and exited. We had parked previously at another garage across the road that valet parks all cars only to find a dent in the door (which sent a signal to our phone while on our trip that the car alarm had gone off) but, naturally, “they didn’t dent the car.” They also drove another customers car with a flat tire off the rim ruining the tire. We will only park at Preflight from now on.
Great services!!
by Golflady103 on 2018/07/04 01:47
Never wait long and all employees are very helpful.
PreFlight Parking Garage
by Markr Bartlett on 2018/07/05 16:29
Great service (ORD). Very clean and well lit garage. Shuttle service took us right to our air carrier, helped us with our bags. Very friendly drivers. Pick up worked well too. When we returned to the garage we didn’t have to wait for our car we went right to it and exited. We had parked previously at another garage across the road that valet parks all cars only to find a dent in the door (which sent a signal to our phone while on our trip that the car alarm had gone off) but, naturally, “they didn’t dent the car.” They also drove another customers car with a flat tire off the rim ruining the tire. We will only park at Preflight from now on.
Great App & Great Service
by Diffusing unusual on 2019/02/08 12:58
Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. The APP is super easy to use too. ~Very satisfied Customer Philadephia airport
Good app but keeps old reservations
by MikeyG70 on 2019/09/20 19:48
I do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today. It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars.
Helpful app, two suggestions (PHX)
by Sskeeling on 2018/12/10 20:10
I’ve been a Parker at PreFlight since 2007 and love the garage. Two suggestions to make this app even more helpful: allow a photo or text space in the reservation for the parking spot reminder to take us paperless folks even further, and consider numbering the parking spots in the garage for reference so we aren’t wandering about. I generally try to park in the same area but sometimes it isn’t possible and I’ve had to do a little searching to refresh my memory.
Huge improvement
by kernelikon on 2018/09/21 11:00
This is a great improvement but needs one thing. The ability to put the Parker card into the Apple wallet. That would make this app complete. Otherwise great improvement. Update, there needs to be contact information within the app for late night/ early morning pickups. This was in the previous release but not in this current version.
Pre pay is not user friendly
by Traveler4512 on 2018/09/09 01:10
I travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain. As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit. I’m frustrated this is the system in place and may consider other parking lot options. I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation. I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay.
Worry Free Travel
by Colin's Mother on 2019/04/01 18:18
Always the best way to travel!! No sooner than you pull in they are at your car taking all you luggage onto shuttle! Drop you off rite in front of your airline! When returning no sooner you walk out the door they are there to take you directly back to your vehicle! Would us no other!! They are the BEST! Thanks Again Colin’s Mom
I.T. Help needed.
by muggle1279 on 2019/06/23 21:08
I park at the Chicago O’Hare facility. For the most part, it is convenient and their staff are almost always very pleasant to deal with. When they’re not, I’m willing to give them a pass as I see what my fellow travelers are like. The reason for the 1 Star is simple. You HAVE to get your tech to work! I prepay my parking, often a month in advance. Approx 30% of the time, I have issues entering or leaving the facility and have to get assistance. Even though I have the app, my reservation often doesn’t come up so I have to always print up my confirmation, just in case. This is not acceptable. This is all you do!
Consistent problems
by Troptotake on 2019/06/15 21:43
I run into problems consistently when trying to book using the app. It tells me oops it looks like there’s no internet connection when I am absolutely on the web. It tells me it can’t find my information when on the home page it welcomes me by name. It tells me I don’t have a credit card on file when the only way I’ve ever paid is by the same current and valid credit card. I can understand problems but these are consistent problems. I’ve parked at the ORD location about 25 times and I have these problems at least half the time.
Great Customer Service
by alaxtr on 2019/05/30 22:29
Thank you! Service offered is great, drivers are always kind, courteous, the app is super friendly to use and the best the points Works! The more you use Preflight services the more we saved! Thank you 😃
Service is good, app is not.
by kgariba on 2019/04/17 04:05
I thought I signed up for an account (I entered all the info) prior to booking a parking reservation. However, once I booked, the app decided not to add a reservation to my new account but as a “guest” reservation. Then, I cannot add the parking pass to the Wallet app (error message). To top it off, I can’t cancel the reservation, another error due to the “guest” booking... coincidence? The cherry on top is a window where economy is spelled “ecomony.” The app gets 1 star but because the service overall is good, they get 2 from me.
Need more info
by Thekat79 on 2018/08/05 18:51
First time use of preflight. I got the app and I had to call the number to ask about how the coupon works. The app should tell you that amount per day is different then the coupon which means that you did not make a reservation. It would have saved me time instead of reading everything and then having to call. Hoping for a great experience when I use preflight.
Only works 50% of the time
by frequent parker 12345678 on 2019/06/07 21:58
This app is great when it works. It has been very inconsistent lately. I use the lot weekly and it is very irritating when you can’t make a simple reservation and payment with the App. This week it took my Apple Pay but never made a reservation..... so now I have to go figure out that with them instead of getting in my car and going home
We are unable to find the print button
by azbaerbel on 2018/07/22 23:16
This is the most difficult and unusual app that I have experienced in my travels. There is no print button and with trying to apply my earned rewards you are telling me I don’t have enough when it clearly shows I have 102 earned rewards and I only want to use 66 points. Please revise your app and make it more user friendly and show more options. This is truly the worst I have experienced. I need to print the barcode but where.......
The best service
by Kalil S on 2018/09/01 18:17
I have been using PreFlight for many years and there service has always been excellent. I have never had any concerns or problems. It has made this portion of my travels a nice one.
One major missing piece
by Linds187 on 2018/10/18 21:25
App is pretty easy to use and I like the map showing where the shuttles are. One thing that is very much lacking is the ability to view frequent parker points (ie. dates and amount of points earned)- this used to be a feature and now I wonder if I’m even getting points for each visit.
It’s getting there
by uSlackr on 2018/05/03 10:55
The app is great. Has my reservation and pretty easy to use. I tried to make a reservation today for today and got an error that I need to pick a future date. Went on the web and made the same reservation without issue.
Not ready for prime time
by frequent flyer 3 on 2018/05/06 16:41
New app version took several tries to assign an end date. Pressing enough buttons it finally accepted it. Also don’t like how the app hangs when I need the barcode to enter the garage. Thankfully I found the barcode in the confirmation email. Also don’t like how the shuttle tracker is 5-10 minutes lagging behind actual shuttle location. Useless. Also don’t like the lack of documentation on what to do if a flight is cancelled.
Bring back the old app version
by Lubsit on 2018/12/06 02:14
The new app update has a lot of flaws. It is hard to scan in and out with the dark screen and small barcode. Old reservations stay on the “my reservations” screen even after they have been used, so you have to go into the hamburger menu to get your upcoming reservation. Your next reservation should be on the home screen to easily enter and exit the facility.
Dates used to be simple.
by parkapp on 2018/06/02 14:50
Bad design. Not intuitive in selecting dates. Took five times before you select an end date and time. Old app was much better and easier to use.
Preflight Parking Hobby
by Ewill133 on 2018/06/24 09:37
I’ve used this service the last 3 years for both business and personal travel. It’s just like the garage parking at the terminal, but much more affordable. Shuttle vans are always timely at garage and terminal pickup.
Two stars until the app is fixed.
by LarvaMoose on 2019/06/18 13:33
The App used to be great for making reservations and checking into and out of the lots. After having to update some credit card info it no longer shows existing reservations and often shows a message about a server error.
Cattle call on the ground
by Neo1970 on 2018/07/18 22:36
The service has become crap at ORD. Don’t waste your time or money. There’s plenty of other options. I waited for over 20 min for a shuttle at 5:00 on a Wed afternoon (ie peak time) and they gave the excuse of ‘traffic’. Funny how I watched their competition pass by multiple times while I waited for their one shuttle. Also, they removed any contact/phone numbers from their app so we can’t call... don’t bother.
Pre flight
by Fizzer123$ on 2019/04/15 10:52
Have used pre flight many times always have been great, now with the app it’s even easier and faster! Love it
App is worse
by Saphrquest on 2018/06/10 23:54
Please revert back to the older version of the app. You are going to loose a lot of business your new app does not work at all. Weird errors!! It is big disappointment, whoever built it did not know what they are doing!! Thanks Pavan Abraham
Easy to use
by bvpatter on 2018/06/17 22:50
Quick was able to input all the numbers with the pop-up phone key pad. Took me 3 minutes max. Added to apple wallet.
Long wait time after an international trip
by dilisoju on 2018/06/23 10:42
Credit card machine is not working long time waiting for payment
Parking
by Brachbum9 on 2019/04/15 11:09
The parking is always safe and clean. The vans are so very frequent we never wait more than 5-10 minutes. Parking rates are better than on the airport.
Great Price
by Bontiveros on 2019/04/14 14:13
I had used them before and will use them again...easy pick up and drop off!
Best off site parking
by PWDeMarco on 2019/03/09 12:46
So glad we tried PreFlight years ago and staying with them. Always helpful and always the shortest wait for shuttle.
Seamless and courteous
by Elastopolymer on 2018/12/21 17:40
This was easy, affordable and worked out great. Everyone was very courteous and friendly. I’ll use them whenever I can.
Makes parking at Preflight even easier
by det1992 on 2018/11/14 17:12
Great easy to use app, combines everything you need. Reservations, Coupons and no tickets. Nice
Credit card information
by Ispurir on 2018/05/24 11:15
The app once saves the credit card information, does not allow you to remove or delete the credit card information in the system. It is very annoying. I called the customer service and they were most ruse and least helpful.
Well done
by Cooking K on 2018/08/26 21:57
Friendly - quick - efficient. We always use them.
Very sporadic
by nak983 on 2018/05/20 13:36
Since updating, and even a little before the new format, the app has been very sporadic in whether it works or not. Often time freezing and not allowing any functionality. I use it because I have to, but it has a lot of bugs to work out.
Lousy re-design
by Coleslaw Enthusiast on 2018/05/07 16:01
The previous version of the Preflight app was simple, intuitive, and never failed. The redesign that I downloaded a few days ago is confusing and seemingly adds no new capabilities. Preflight, I don’t know what company you hired to do this app development for you but it’s a major step backwards.
Only two things missing
by GA-Gumby on 2018/12/28 18:14
I like the app but I wish it supported touch-id and had instructions on how it supports Apple Wallet.
Charging stations
by usapeec on 2018/12/16 20:54
Need to upgrade charging stations to level of Park N Ride international. Should t have to provide own cable.
Coupon
by chris mauldin on 2018/05/06 19:08
They gave me a coupon to use however they said it was invalid and it was certainly within the May 6, 2018 to July 6, 2018. Hmmm
Love parking here!
by Daisy Mae dog on 2018/08/21 04:07
Clean and safe facility; staff is very courteous, pleasant and professional. No waiting half hour or more if you miss the shuttle. Close to the airport. It’s always enjoyable parking here.
Not enough shuttles in operation
by Hengar on 2018/07/03 19:12
I have been using Pre-flight for a while and service was decent but lately I have to wait for the shuttle for as long as 1/2 hr and by that time there are so many people that the ride becomes uncomfortable. Service is horrible at this time!!
Might be one of my fav apps
by PYT2 on 2019/09/01 19:47
Excellent app. Love it so far and might be one of my favorites. Very user friendly too.
Payment options don’t work...
by MikeParked on 2019/03/22 16:42
The payment options are great, but they don’t work. Applied award points to my reservation, but they weren’t applied when using Apple Pay. Tried entering my CC manually, but that didn’t work at all because there was no button to approve/finalize the transaction.
Access
by pp140 on 2019/06/30 21:13
I cannot get to my Parker card. I have tried for days
Painless
by Chuab on 2019/05/31 10:50
Easy and user friendly app. Highly recommend it.
Easy app to use!
by Elgin1595 on 2018/06/18 15:03
The app is as customer service friendly as their live staff is.
Can’t book same day reservation.
by Rjemisonhill on 2018/05/04 12:08
This new app is designed poorly. You can’t book same day reservations any more and the date on the check out screen doesn’t show the full date for verification. Don’t like this new app at all. Now I have to call in to reserve parking for this evening.
Crashes and Parker Card not working
by MechanalogMusic on 2019/06/28 21:33
Used to be a good app. Now it crashes if you want to add or use points. Seems suspicious. Basically if you want to open your card to scan it for points or redeem points when making a reservation, it doesn’t work.
Drag to Pay
by 4465325 on 2018/06/27 00:08
You need to be a bit more specific on WHAT to drag to pay for reservations!
Rating Trends
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All Versions
4.0
14,865 total
 5
12,195
 4
1,722
 3
368
 2
144
 1
436
Current Version (2.2.0)
4.0
14,821 total
 5
12,185
 4
1,720
 3
364
 2
139
 1
413
Version History
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