Chatbooks: Print Family Photos
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Category Rankings
Screenshots
| Keyword | Volume | Hits | KEI | Rank |
|---|---|---|---|---|
| chapter books |
|
|
9.73 |
42
|
| free prints photobooks |
|
|
32.62 |
4
|
| freeprints photobooks |
|
|
374 |
4
|
| family album mitene |
|
|
21 K |
4
|
| simple prints |
|
|
28.27 |
3
1
|
| photobook america |
|
|
0.00 |
2
|
| chatbook ltd |
|
|
0.00 |
1
|
App name
Chatbooks: Print Family Photos
Description
The Chatbooks app is the easiest way to get photos off of your phone and into your hands—perfect for kids and families.
Millions of Chatbookers use the Chatbooks app to print their photos—join them!
Says Buzzfeed: “You can have a beautiful book in minutes.”
Choose the option that’s best for you:
Ongoing Book Series
Automatic photo books printed from any source you’d like
$10 for 60 pages, plus free shipping
Print your Instagram feed, camera roll, or Facebook photos
Softcover or Hardcover options
6x6 and 8x8 sizing
Pause or cancel anytime
Only pay when books print
Standard Photo Books
A book for any occasion
Softcover and hardcover options
6x6, 8x8, and 10x10 sizing
Add 30-366 pages per book
Starting at $10 for a 30 page book
Premium Layflat Books
10x10 gallery style book
Fill with special occasions and favorite memories
Printed on archival Mohawk Matte Paper
5x thicker pages than Standard books
Monthly Minis
5x5 sizing—a mini book for mini hands
$5 per month plus free shipping
30 photos directly from your phone
Send to print whenever you are ready
Gallery Wall Tiles
10x10” easy peel and stick (and re-stick!) wall tile
Wrapped canvas
$15 each, plus free shipping when you order 3 or more
Cards
Photo cards for every occasion: birth announcements, thank yous, invites, and more!
Thousands of unique designs
Free customizations—text, layout, color, and more
Free back printing
Free return addressing
Free rounded corners
Postcard options
Keywords ranked #25 or better
Keywords ranked between #25 and #250
Not ranked in search results under this keyword
Reviews
App crashing
by dgroom07 on 2021/03/04 03:40
Can we get a fix for the app randomly crashing?! It happens so often now and it’s so frustrating! Sometimes it even logs me out. I enjoy the finished product but might discontinue my monthly minis if I can’t even get through one without it shutting down
Turned out so good! I love how easy it was!
by JulesNole99 on 2021/03/03 23:38
The picture quality is great and the !
I think I’m addicted?
by Anonymous739163929164 on 2021/03/03 06:03
This is hands down the best mom-hack in the universe. Everyone that comes to my home loves to flip through my Chatbooks and they’re always so impressed that I have every family memory printed. It really boosts my ego, but little do they know how little effort & $$$ I actually have to put into making them. I love the assurance that all of my photos are not only saved forever, but actually being put to use. What’s the point of taking pictures if they just sit on my phone? My kids will always know how much love and fun makes up our family because of our Chatbooks.
Love this little book
by kannelou on 2021/03/02 21:25
So nice to turn the pgs to see you memories
Best app for books
by Designsbybriana on 2021/03/02 14:56
I've been using this app for years now. I use it to upload the photos from my camera roll to tell our family's daily stories. I had it connected to instagram before and that worked great, too. Their support is AMAZING. They always get right back to me. Highly recommend!!!!!!
Not arranging accordingly
by aksnenjw on 2021/03/02 08:59
Back then when I arrange the pictures according to how I want it, it will allow you to do so but now that I updated the app it’s not even letting me and it keeps on rearranging what my arrangement was! How disappointing! Please fix this app! I have a lot of books from this app and I loved it! But this is frustrating!
It’s okay
by MelanieBreto on 2021/03/02 02:18
It’s a good idea, but the app is not that easy to maneuver. It keeps rearranging my pictures, even after I’ve tried to arrange them. I’ve started making a book, and have had to leave it for a while, because it gets frustrating.
Customer service with Rachel
by Don knots on 2021/02/27 00:57
You have such amazing customer service. My cards didn’t look right when I got them so I contacted Chatbooks to see if there was a solution. You far exceeded my expectations and Rachel gave me a credit and I reordered them. Thank you!! Rachel made it to where I will definitely keep doing business with Chatbooks.
Impossible to use
by karmalatadingdong on 2021/02/26 21:33
This app was working great until updates and now it does not work properly. All my pics are out of order when I add them and then I can’t add more to complete the book. I tried to use the texting customer service but they couldn’t help me. Very disappointed bc I have 2 years worth of book and now I have to find another app to use. So frustrating!!
Quick easy and simple
by sabrinarosejones on 2021/02/26 19:05
I love my chatbooks. It’s the modern look I want, takes no time to put together, and their service is awesome. The price is great and it gets here quickly. Couldn’t ask for more.
Charged
by cassiesosassie on 2021/02/25 03:50
Hello,
I just downloaded this app for the first time and it charged me $17.97. No where does it say I would be charge to download. Why did I get charged? I wasn’t even promoted a price otherwise I would not have downloaded.
Love this!
by Momof4wildchildren on 2021/02/25 01:12
I’ve been a subscriber since the beginning and I have no regrets. Customer service is on top of it and the quality of each book is wonderful. All of my kids love flipping through the pages of the books and seeing the memories we have made.
Ok quality with good service
by deidreweb on 2021/02/23 03:57
I ordered a book at Christmas and it was misprinted but they quickly followed up to replace it. I recently did a second book and loading the pictures was glitchy. I’m updated but still had issues. Quality of photos is nice and app is user friendly.
Great Product - iPad App Needs help
by bluedahliagrl on 2021/02/23 03:16
Love the Chatbooks products and ease of making books. However, the app does not work correctly on the iPad Pro. You cannot see the full page in the edit screen - the bottom half of the page doesn’t show, meaning you can’t read the caption, or see any of the picture framing or collage options. This renders the iPad app practically useless for editing which leaves me with the only option of using my iPhone screen to edit at a significantly smaller size. I hope the iPad app can be fixed soon!
GREAT customer service
by Bean2Bird on 2021/02/22 17:44
UPDATE: the flaws were mine. 😅 I’ve learned how to link this to my Instagram account and have changed the method I’m using to receive the books regularly. As always, their customer service is 👌🏼👌🏼
I like this app, but there are a few flaws. I linked my account to my "favorites" album, but instead of taking my favorites chronologically, they'd stick them into whatever album in whatever order and sometimes I'd get duplicate photos in multiple albums. It's not super user-friendly. Even after having watched the tutorial, I'm still having some issues and have had to spend a lot of time getting my books the way I want them.
HOWEVER. I would absolutely recommend this app; I'm sure the bugs will be worked out and until then I'm getting a super inexpensive, relatively easy to put together photo book of pictures mailed right to my house. They're awesome quality and I will DEFINITELY be using them exclusively for printing my pictures from now on. I'm just really hoping the bugs will be fixed as they grow.
In the mean time, their customer service is astounding! I always get my problems resolved almost immediately. I've been impressed with the company in general, but the app needs a few tweaks.
Needs work. Like yesterday.
by milaacris on 2021/02/22 08:03
I’ve been using Chatbooks for 6 years at least, and it seems like they haven’t worked on the app since. Love the concept, but hate actually doing it, it takes forever to change or edit anything. This app is literally the slowest app on my phone. And I know it’s not my phone or service, because I upgrade every other year, keep up with all updates, and the rest of my apps work perfectly. Seriously, please fix it.
Love it
by Singlemom310 on 2021/02/22 05:03
It is so easy to make photo albums now.
It so easy to show off with these books!
Love the books
by scottslane on 2021/02/22 00:12
I love these books. They are so easy and fun to make. The site is easy to use and fun. I make books for special occasion, to remember special events.
Awesome App and customer service
by mb!rd on 2021/02/21 21:37
I was having trouble ordering a second copy for my mother in law. I texted the customer support over the weekend and was helped immediately! I’m excited to receive my first book here soon!
Awesome app and easy to use
by collinseli on 2021/02/21 01:31
I was looking for places to create a book and after a lot of failures I found this one. Honestly it’s really easy to use. I love it definitely gonna keep using it.
User Friendly App
by Love Felicia Marie on 2021/02/19 16:12
Highly recommend chatbooks, putting together books could not be easier! Prices are so affordable for a meaning gift or and wonderful keepsake.
My Son Senior Prom
by prom 2016 on 2021/02/19 12:17
I Love everything about Chatbooks I just don’t like how behind the cover page has to be blank
Wont link to my accounts now
by luvkat818 on 2021/02/19 02:12
Let me make my first book but now asks repeatedly to sign into my google photos. I keep giving it per minute it asks every 5 minutes and won’t let me build a book. Very upset.
Book
by Frustrated🥵 on 2021/02/17 23:39
Very hard to create book🥵
Inexpensive and beautiful
by Aba's oompas on 2021/02/15 22:13
I love these photo books. Sturdy construction, clear, accurately colored photos, and great quantity in one beautiful, inexpensive package; and no need to run out and purchase an album to display your memories.
App is slow but the books are great
by jaymeegee on 2021/02/14 20:26
The quality of the books is tremendous. The app is easy to use but can be slow!
So easy, the app is seamless!
by The Boulay's on 2021/02/13 17:56
Wow! I am beyond happy with this app! So easy to use!
Amazing app! Get it!
by sloppygangsta on 2021/02/12 17:43
This company rocks. The product is so so nice. I’ve been subscribed for over a year and I love these little books. I’m actually upgrading to a bigger monthly book now because I love this company and their products. They have the most incredible customer service when you need assistance.
Canvas wall tiles
by lorijo44 on 2021/02/11 14:23
My tiles are so amazing!!! They turned out exactly like I had hoped they would!!! Will be ordering more soon!!
Nana
by JaniceIamredeemed on 2021/02/09 21:34
Really enjoy chat book
I love this app
by ቅድስት on 2021/02/09 18:14
I would recommend improvements on shipping process. It takes forever
The worst
by Choo Choo mazing on 2021/02/07 14:32
This is a terrible app.
Customer Service
by lelassand on 2021/02/06 22:27
Best customer service I’ve ever dealt with.
So far so good
by micaheastsky on 2021/02/05 23:14
It would be cool if you could change page color. Other than that, it’s pretty cool. Hoping this album turns out.
We love chat books
by blackmcc2019 on 2021/02/05 04:25
Chat books is so simple and convenient! We wouldn’t go anywhere else!
Sounds great - in theory
by Katpat23 on 2021/02/04 05:50
I’ve tried three times tonight to start an Instagram book, but after trying to log onto my Facebook account three times to link with the app, including 2-factor authorization, it just starts all over again asking me to log in again. I’m in a loop and getting nowhere.
So good
by ally hui on 2021/02/03 06:40
AWESOME!!!
Great way to have physical prints
by Elie blue on 2021/02/02 20:33
My kiddos love these and they are a nice easy way to have pictures printed! I try to do one for every season fall winter spring summer
We love them and they are always great to work with.
App stopping
by EmilyyM on 2021/01/31 22:08
App has been faulty. I’m in the middle of choosing my pics and app will close and I lose my work. No option to update app or anything.
Great quality and customer service!
by taynkoch on 2021/01/30 05:16
So far it’s been an amazing experience doing business with this company! I ordered a photo book and some wall tiles. The quality of the products were all great. I did mess up the cropping on one of my wall tiles and their customer service was amazing and took care of the issue no problem! I will definitely be ordering more from them in the future and recommending them to anyone needing photo books or prints!!
Recommend for all your photo books!
by NaNa Whip on 2021/01/28 01:58
I did so much research trying to figure out which company to go with for photo books. I finally decided on chatbooks after trying out several other apps that were difficult to use. Chatbooks has made their app easy to use. You can make collages and move pages around quickly. I also love that you can copy pages or the whole book into another one!! Perfect when creating specialized books for different family members.
I ordered my first two books and loved both of them! The quality of the pictures and pages is amazing. I really love all of the designer covers, especially when you can wrap them around the spine and back! Best of all though, is their customer service. I made a small mistake with one, and they were very gracious and had it reprinted even though it was totally my fault.
So in short, go with chatbooks. You won’t be disappointed with the quality and they have great customer service!
Worked great until email was compromised
by Muladollazcoinz on 2021/01/27 01:39
Used chatbooks twice but recently was informed on credit report that it compromised my email address. I will no longer support this company.
Absolutely love chatbooks!
by Terazia on 2021/01/24 06:38
Absolutely my favorite gift to give, and keepsake of memories. Great customer service, great quality product, super easy and quick production and shipping turnaround, it doesn’t get any better than chatbooks!
App is great, Chatbooks shipping is horrendous
by lmlowery26 on 2021/01/22 21:32
The App is great and works well, but Customer Service and Shipping with Chatbooks is absolutely awful. I’ve place multiple orders with them, hoping for a better experience every time I, and it unfortunately never improves.
Frustrated
by vanessie270 on 2021/01/22 06:26
I was wanting a simple way to print photos for the past year. I have a lot of photos but narrowed it down to about 200 from my camera roll only to realize that 50 of them would not load. So basically a quarter of the year would be missing (photos that would not load were sporadic and not all from one time period to be clear). I attempted to reload some images a few at a time. Reloaded the app, started a new book...etc. Still wouldn’t work. I wasted a ton of time on this and feel incredibly disappointed. I’ll just use my Mac and do it the good old fashioned way through photos. They come out beautiful and at least I know the time I put in will be worth it. Completely bummed.
Best way to get photos printed and off my phone
by sny1108 on 2021/01/22 04:23
We love these books. My girls will look at them all the time with family. They even play checkout with the cash register. They play with them daily.
App keeps crashing
by ssummers11 on 2021/01/22 01:04
I have friends who use this and got hit up from them on an Instagram ad. I downloaded the app and started to create my book and the app just crashed in the middle. I tried it three more times and the app continued to crash.
Bargain!
by chachafanucci on 2021/01/21 16:35
Good opportunity to put 2020 in a little book and be done with it.
Absolutely WOW!
by MrsCotterman on 2021/01/21 08:58
What a great way to remember 2030!
Purchase
by mommaofthree!!! on 2021/01/19 20:15
I love this app! Perfect way to keep all your special moments, and super cute. I messed up on my first order and they assisted so it could be fix. Highly recommend!
Easiest app I’ve ever used
by BlueCorvette19 on 2021/01/19 18:37
This app is so cool. It connects to your social media pages and easily takes the photos and captions and turns them into photo books. Selecting images for my mini catalogue was I incredibly easy. Really looking forward to seeing the final product.
Love the books but CONSTANTLY having technical difficulties
by NJayneW on 2021/01/19 14:53
I live
Getting frustrated
by angelamarie418 on 2021/01/18 17:09
I’ve loved Chatbooks and have made an annual book for each of my kids for the last few years but when signing into Instagram to get photos it won’t allow me to filter by date and/or hashtags so I have to scroll through the entire year to find the pictures I want and even more annoying - it’ll randomly close the app and I’ll lose any and all progress made. 🤦🏻♀️ I’m happy with the end result but the process is getting very frustrating and I might have to find another option.
Love this tiles.. Can’t get enough of it❤️
by Leilopez on 2021/01/17 05:33
Love lovers obsess
crashed while choosing pictures
by JojoHansen on 2021/01/14 16:42
Had selected well over 200 photos and then it crashed and I lost all of my selection.
I am so happy
by injoy50 on 2021/01/12 04:43
I love this!! This is so cool glad I look you guys up love the books
So user friendly!
by debs20141719 on 2021/01/12 04:12
This app is easy and has thought of everything to make it simple to use. The products are cute and ones I want to make.
AMAZING Customer Service
by TIM95fayetteville on 2021/01/12 03:15
I have dealt with customer service several times in the last few months and they are the best customer service I have encountered anywhere ever. They are so kind and attentive and genuinely care about meeting your needs.
A great way to get organized!
by SofDomMom on 2021/01/11 18:25
I used to have tons of pictures on my phone. I would never develop them and if I did they would stay in the envelope they came in and I put them all in a storage bin. These books help me get all the pictures off my phone and display the books on a shelf for everyone to see.
So easy and beautiful
by robing2748 on 2021/01/11 02:33
These are so easy to create and absolutely wonderful products. I’ve made several over the years.
Beautiful Book of Memories
by Primrose 008 on 2021/01/10 16:21
So easy to put together our memories of 2020 with IPhone photos. I just quickly added captions and voila - done. Our Chat Book arrived quickly and is a nice coffee table book to share with family and friends.
Like Old Times!
by The Goose! on 2021/01/10 15:59
These days, most of our photos are on our phones, and they kind of stay there. As a kid , we always had our pictures in albums all over the house. I s remember spending so much time, lost in wonderful memories through pictures in albums! Chat Books makes it so simple to bring back the days of photo albums!
Yes I’m a real person with a REAL review.
by Darian Ch. on 2021/01/09 17:55
Saw an add for ChatBook on Instagram and I’m so happy I did. I was the photographer for my best friends wedding and as their second wedding gift I chose to make them a ChatBook with all their best wedding photos. It came out so beautifully and well made. The quality of the photos were just as clear as the pictures I took. I just ordered my second book for my newborn son with all his photos I took of him since birth. I’m so excited to get the book and see the outcome! Will continue to use this company! I hope you do too!! (:
Thanks ChatBook!!
Great Customer Service
by Ksochacki on 2021/01/09 14:56
I ordered my first book and unfortunately it arrived damaged. Using the text feature on the app, I was immediately responded to and Chatbooks took care of the problem instantaneously! I was so impressed. It was a Sunday evening too! Wow!The book was such high quality and I so look forward to ordering more. The ease of use of the app is outstanding. How often all the beautiful photos on my phone get buried there; now I can bring them to life in a gorgeous book and have permanent memories. Thank you Chatbooks!!!!!
I Loved!!!
by Carytog on 2021/01/08 18:07
I love having my minis every month!
Disappointing
by Heck590 on 2021/01/06 19:02
Downloaded a few days ago after lots of recommendations. Have yet to be able to finalize and order a book. Issues loading photos, I finally have a completed book in my cart and now can’t checkout. Disappointing to keep running into errors
I have Used Chatbooks for years
by MelodyBallfamily on 2021/01/05 17:45
I can’t say enough good things about Chatbooks. I have almost 2 hundred volumes from my Instagram that I linked to Chatbooks. I know it without the ease of Chatbooks the pics would remain on my phone/computer. My kiddos love flipping through the books
Easy to use
by bri6813 on 2021/01/04 16:27
Gets a little glitchy sometimes and could have an easier flow when editing collages, you shouldn’t have to click edit to do it, should just be able to do it.
Used it for years - now it is awful
by b.k.6 on 2021/01/03 22:20
I am 120 volumes into a Chatbooks series, and suddenly the photos do not upload in chronological order. I asked Chatbooks to fix - because this is clearly due to a software bug - and they said that either they reset my whole series or I need to spend countless hours rearranging v my photos. Do t know what happened to their software but I am beyond frustrated. Beware.
Meh
by rvhalli on 2021/01/03 20:28
Took literally days for photos to load, 24 hour lag in customer service chat, Apple Pay wouldn’t work. Crashed several times and I had to redo it. Haven’t even seen qualify yet - but what a headache
Perfect for Christmas
by bigdogphrn on 2021/01/03 10:43
Was awesome to send to far away family
Excellent customer service
by kbsturgill on 2021/01/03 04:22
Chatbooks is very easy to use and has excellent customer service. I ordered a photo book and realized I accidentally selected the wrong size. I emailed as soon as I realized my mistake. They were very quick to fix the issue for me! I will definitely be ordering again.
to new to rate will after first order
by Mississippi9001 on 2021/01/03 00:08
will rate after first order
Chatbooks
by DevineL on 2021/01/02 01:17
Love my books ! Pictures come out great. I do it at the end of every year. All my pictures from my phone & tablet for the year. Beautiful book of memories ❤️
Anai my grandson
by SheriffT on 2021/01/01 23:07
My daughter cried when she opened it. She loved it so much.
Thank you so much!
High quality books and super fast delivery!!!!💗
by Angie 1118 on 2020/12/31 20:11
Highly recommend
Great product and even better customer service
by 14011ash on 2020/12/31 19:50
I have been using Chatbooks for over 5 years and they always impress me with their friendly and quick service. My family loves their products! The Monthly Mini is a new favorite. Keep up the great work Chatbooks ❤️
My go-to for quick, easy, customizable cards
by mabuggles on 2020/12/31 03:38
Going on maybe 3 years of using this app for quick easy postcards for Xmas, birthday-thankyou’s etc.
Great gift
by Ninja0188 on 2020/12/31 02:56
Ikr took a little time to make becaus
Look for an alternative
by jake3557)888 on 2020/12/29 16:19
App is super buggy. Spent an hour creating an album and then it crashed and I had to start over. Next time around I created my album, submitted my order and payment info only to check my bank a few days later and see that nothing was charged. Went in the app and sure enough my album is back in the cart and order has not been processed. I could have had an album (and gift) in hand had I gone with someone else by then.
Easy of app!
by MIcskiff on 2020/12/29 13:25
I love that monthly I am printing the pictures off and they are not sitting in my phone! Thank you for making it so easy!!!
Delivery
by MDawnU on 2020/12/28 18:18
The books are amazing. My order by date was promised to deliver by Dec 23rd. They came the day after Christmas. That was highly disappointing since the books were THE gift. I didn’t have a chance to go get anything for the recipients so that was a huge bummer. It’s not the same receiving a gift the day after Christmas. When you promise a delivery date; Stick to it! You should have shipped UPS or FedEx if you promise a certain date. I’ll order again but never based off of a promised delivery date. I’ll know to order way in advance so my recipients of the gift and I are not disappointed in the future.
Grandgirls
by Dcgag on 2020/12/27 19:33
My granddaughters look forward to these books every month... they love seeing themselves grow!!
Amazing Customer Service!
by Dd0986 on 2020/12/26 22:34
I ordered a book for my wife for Christmas. I was so excited for her to see it. I quickly put it together and paid extra to ensure it made it on time. It originally was estimated to arrive on Dec 20 but did not come. I checked everyday and it kept getting pushed back further and further. Unfortunately it did not make it for Christmas. I was pretty bummed. Chatbooks sent me an email to rate my experience. Before even seeing the book, I gave them a low number and mentioned that I didn’t receive the book on time even though I had paid extra to have it here before Christmas.
Today, the day after Christmas, the book finally arrived and my wife cried. It’s an amazing product and I was impressed with the print quality. Soon after I received an email from Chatbooks apologizing that the book didn’t make it before Christmas. They took full responsibility and refunded my extra shipping cost and gave me a credit on my account. It’s no nice to see that they care for their customers and try to make it right.
Because of that, I will continue to use Chatbooks in the future and look forward to getting our next photo book down.
aaaamazing!!
by alexxarodd on 2020/12/26 18:14
I immediately ordered a Chatbook after a TikTok I had seen recommending them. And it was right on time for Christmas day! Will definitely be ordering from them again. :))
Love these!!
by mama_whit_4 on 2020/12/26 16:17
Easy, fast snd a great way to share photos!!!
Love this!
by Sara Rae1 on 2020/12/26 15:39
I absolutely love these books. It’s such a quick and sweet way to keep our sons great grandparents up to date with our lives.
A HUGE 🎄 HIT!
by Julie_a88 on 2020/12/26 03:37
My daughter and new son-in-law LOVED the Chatbook I made for them! Just had to order another copy for my daughter’s in-laws. Beautiful quality!
Keeps closing out!
by frayty7 on 2020/12/26 00:25
Downloaded this to make some photobooks, and every time I try the app closes out a minute or so into selecting photos. Super frustrating! Will be ordering through another business instead.
Awesome!
by zbdgh5 on 2020/12/24 20:12
Super easy to use and customize - just received my book and it turned out absolutely perfect - thank you so much!
Love my Chatbooks
by schneids1105 on 2020/12/24 16:53
Absolutely love my Chatbooks. My Xmas gifts to our close friends was Chatbooks. Have created well over 2 dozen books last few years and absolutely love them all. Quality is exceptional and so easy to create.
Great quality
by lgames1234 on 2020/12/23 22:44
Love these so much! Super great quality and great page thickness. The price is great too. Would love the photo selection for books to be a bit easier when you have a lot of photos, but other than that I have no complaints.
Impressive
by stewartfamiy on 2020/12/23 15:34
Happy with the product Will definitely use again!
Beautiful Memories
by haaaaassssssssssss on 2020/12/22 22:02
I absolutely love Chatbooks. I purchased the 20 page lay flat book and ordered an extra page for a photo collage. The photos and book look amazing. I purchased this as a Christmas gift for my stepfather and I know he will love it. The quality is very nice and the service was amazing. Thank you for the beautiful memories!
Chatbooks
by relzerrr on 2020/12/22 19:53
Great quality for a very reasonable price. I'm so happy to give it the book as a present!
Super easy to use, great for gifts!
by K_e_lllll on 2020/12/22 15:09
Chatbooks app is very user friendly and all my orders have arrived quickly. Use code for $10 off your order: KELLYLENCZ-4FZQ
Great cards!
by uhlpywd on 2020/12/21 04:43
Quality and timely. Very pleased!
It’s beautiful and elegant
by karrie53 on 2020/12/20 13:27
This is wonderful!!!
Great Idea
by Mgreen1009 on 2020/12/19 03:46
I appreciate this app ! I love to take pictures, however I do find that I don’t print them. I miss this about photos ! With Chatbooks you can take pictures, select which ones you would like and they do the work for you ! Anything from a basic book to a photo album. I have received a basic 20 page photo book; it is assembled nicely and the pictures look great ! I have just ordered my first album. I will definitely leave a review on my thoughts. Thank you Chatbooks !
Loved it until it stopped working
by Michael's Fancy new Imac on 2018/06/15 16:13
Chatbooks has been amazing for the past two years that I have been using the app. I love each and every book that I have been able to create using Chatbooks, and have loved my subscription books that I linked to my Instagram account. I was very excited about the new update and being able to use the new Roxy Technology to automatically build my albums from my camera roll. I couldn't get the update to work though. None of the messages I was sending to customer service through the app or being answered either. I finally love chatted with someone on their website to try to solve the problem, and discovered that I need to have the latest iOS update to make it work. I have been avoiding iOS updates due to the battery problems they cause. When I went to update my Chatbooks app, the details state that only iOS 10 is required, so I thought it would be fine. I'm pretty bummed that it won't work unless I update to the latest iOS. I'm trying to decide right now if it's worth it or not. I love Chatbooks, but I might need to find another option now. 😭 Once I was able to connect with Chatbooks customer service, they were extremely helpful. ** Chatbooks should update their information to note that the latest iOS update as necessary to make the app work properly. **
Made my grandma cry
by Kiltan on 2019/12/12 15:10
I decided to try out Chatbooks after hearing that they now can import from Tinybeans. Tinybeans has limitations with their photo books, specifically their caption lengths. I love that Chatbooks allows the whole caption to be there. The only issue is that the photos are imported as squares and aren’t always cropped how I would want them. But since the photos are still on my camera roll, I can just replace the image with the original.
Tinybeans has been great for getting pictures out to my family and friends. However, my grandma is not tech savvy and email frustrates her. She has a friend that is good with facebook, but I don’t post much there. She has been asking for us to send her more photos, but with an infant, who has time for that? I like that you can have a subscription with manual input. Chatbooks keeps tracks of which photos on your camera roll are new and makes it really easy to add these to your subscription photo book. This way I know when I fill a book and don’t need to edit since I already picked which photos to include. My grandma just got her first set of books and she loves them. Now she will keep getting pictures, without the frustration of technology, and I don’t need to put much effort in to send them.
Not working - Great customer service though.
by MrsSullivan0819 on 2017/09/10 04:21
I have loved the app up until now. Never had any real issues. I just recently went on a trip to Disneyland and have 60+ photos that need to sync and have captions added. The app hasn't been working properly for 4 days now. I like to add captions the same day so I remember what was happening in the picture and funny things that were said/happened. I now have to wait until they all sync and add the captions in all at once. Not looking forward to doing this for over 60 pictures when I could have been doing them each day to stay on top of it. REALLY frustrating.
*Update 9/2: was told the app was up and running and mine still is not working and not syncing photos. Tried logging out and logging back in, deleting and reinstalling the app and nothing. Going on 5 days now.
*Update 9/9: I updated my review to a 4 star, purely because of Jody in customer service. If the app was working it would be 5 star. I have been dealing with this issue for almost 10 days, and Jody has been amazing the entire time. I LOVED the app before the glitch happened and am bummed out that it's still not working but I'm at least extremely happy with their customer service.
The app is lacking easy use options
by AK_LANY on 2020/05/19 07:21
I just received my 1st book I ordered last week. Quality’s not bad. There are definitely quite a few improvements that are needed on the app. 1st as you allow access to your phone images, it selects the year you’d like to select images from and it goes to the beginning of the year without allowing you to select your most recent pictures, if you wanted. You literally have to scroll through an entire year to get to what you’re looking for. So annoying!!!! Also, now that I received the book, I’d like to request new copied for other family members with a few modifications. However I can’t find an option to copy the book and make the changes I want. I just emailed the support team. I truly hope they’ll help me make this easy...
lastly, I received an email from the CEO regarding security breach on May 5. I also received another email stating there was an issue with my credit card and I should use the link in that email to update my CC#. But when I go to the app to view & update my CC, it’s not even showing me my payment method. I get a blank page. I’m already frustrated. It also takes a long time to view other pages under my profile, order history, etc. I feel like I’m in early 90s, using a dial-up service while I’m on this app. (And I know it’s not my internet service because I just checked on a few of my other apps).
Blown away... :)
by Sarah from Colorado on 2018/12/26 20:10
I just want to say what a pleasure it has been to use Chatbooks. It is my first time using your service. I created a book for my parents as a Christmas gift, recording our vacation together this past fall. We live far apart and wish we could be together during the holidays.
I thought I didn't get it finished in time for Christmas. The original estimated date of delivery was Jan 3rd. Then I got an email letting me know it had shipped and they would get the book by December 31st. But I got a call from my parents today (Christmas Eve). They were so delighted and overcome with the beautiful book and the memories it held. Thank you for the beauty of the product. AND thank you for the folks that undoubtedly worked so hard to rush orders for Christmas. I was satisfied with the original date since I knew it was my own fault I had not gotten it finished and ordered in time. But you all pulled out all the stops for your customers for Christmas! My parents loved it so much it brought happy tears. Thank you for this Christmas gift. Please pass on my gratitude to those that worked so hard to accomplish this at such a busy time of year! Thank you! Thank you! Merry Christmas!
Concept is cool but the app has too many bugs
by ShaylaRae4 on 2020/01/15 16:50
I’ve been using Chatbooks for 5 years now. The concept is very cool and simple. The books themselves are cute and are becoming better quality. At first I had wished the photos were better quality, but with the most recent book I received I was actually impressed with the improvement they’ve had. The text is small. They’ve made improvements but it still seems there’s plenty of room on the page to make the text bigger and/or allow more text. The But what I really want to review is the app. This app is the most frustrating app to use. I’ve never used an app that has as many bugs/glitches as this one does. And this has been constant over the last 5 years. You’d think they’d be able to get it together. Just weird things will happen like I can’t manually sort my pictures how I want, or new pictures are being added to a previous, locked, book. Or the captions say they’re within the allotted space, but then when I save it, it goes to a caption page. Their customer support is easy to contact and always try to help, but they often don’t know why it does it either. They’ll say things like the app is “being glitchy right now” except it’s been 10 months with many app updates and the app is STILL doing the same thing. They need new app developers or something.
Love! Wish there were more features
by HJB41292787 on 2020/02/14 17:05
I love this app! My oldest is now 5 and I hadn’t printed a single picture since before her birth. I’ve been meaning to take some time and make photo albums to get pictures off of my phone. I initially tried Shutterfly but it was tedious, my pictures uploaded completely out of order, and it was taking too much time to put together. Chatbooks has made accessing 5+ years worth of pictures simple. I made my first album for my oldest daughter’s 1st year. I was super impressed with the quality of the hardback book and the photos! I ordered the same for my son immediately and started working on one for my youngest. Now I need to make “yearbooks”! My only “complaint” is that I wish there were more collage configurations! Please, please, please add more options! For example, I wish I could do 3 photos in a row and also the set up where it’s 1 vertical on the left and 2 squares on the right- I wish there was a reversed option! I had so many photos that I used a lot of collages and more options would have been nice. Because of the collages, I also lost the ability to add captions. I didn’t want to waste an entire page on one caption so I wish I could add text to the same page as a collage.
Amazing Customer Service!
by Dd0986 on 2020/12/26 22:34
I ordered a book for my wife for Christmas. I was so excited for her to see it. I quickly put it together and paid extra to ensure it made it on time. It originally was estimated to arrive on Dec 20 but did not come. I checked everyday and it kept getting pushed back further and further. Unfortunately it did not make it for Christmas. I was pretty bummed. Chatbooks sent me an email to rate my experience. Before even seeing the book, I gave them a low number and mentioned that I didn’t receive the book on time even though I had paid extra to have it here before Christmas.
Today, the day after Christmas, the book finally arrived and my wife cried. It’s an amazing product and I was impressed with the print quality. Soon after I received an email from Chatbooks apologizing that the book didn’t make it before Christmas. They took full responsibility and refunded my extra shipping cost and gave me a credit on my account. It’s no nice to see that they care for their customers and try to make it right.
Because of that, I will continue to use Chatbooks in the future and look forward to getting our next photo book down.
Not user friendly
by smcninja on 2020/01/14 19:00
I downloaded this app because they advertised that they sell peel and stick canvases and their reviews were better than Mixtiles. When I tried to purchase it kept telling me I had an invalid shipping address. I double checked three times. I get things shipped to my house constantly and the address was entered correctly.
Prior to checkout, I also tried to create a photo book. I was promised this would be easy and only take about 5 minutes. I was prompted to pick out all the picture I wanted. It said I could choose over 300! I ended up at about 150 pictures. After automatically putting each picture on a separate page they wanted to charge me $90 for the book - I’m not paying that but no big deal, I want fewer pages with more pictures per page anyway. To add multiple pictures to one page I have to create a new page and then fish the pictures out of my camera roll again, then delete the separate pages I no longer want. What a slow and tedious process!
Tl;dr: This was way too much work and then it bugged out at the last minute and wouldn’t complete the purchase.
No way to change filter
by rachi h on 2020/04/07 18:33
Working with customer service on an issues with selecting a filter, undoing the filter and selecting a different filter. It either lets you have no filter or the original filter selected. Customer service first tried to say “unfortunately there is no ‘undo’ button with the photos edits. So within the app once a selection is made it sticks unless the photo is re-added.” I am editing 100 photos in the book that were manually selected from 400 wedding photos, so I will not be deleting photos to then find and re-add. Then I also pointed out to them that “there is an option that says ‘undo last edits’. It goes back to normal at that point. Then when you go back in to select a different filter the old one sticks. So there is a button, it’s just not working.” They responded with “yes I’m seeing that option as well, can I get back to you via email?” So, it is very time consuming adjusting filters. If only one can ever be selected then there should be the ability to select all photos and edit with the same filter. Instead you have to go in each photo one by one to change the filter. It makes no sense that you can’t try out a filter to see if it goes well. Waiting for their response to see how they will be fixing this issue. Will update rating when there is a fix!
Excellent option
by Owen Video on 2020/05/28 17:26
UPDATED: Wish I could review it again and again. In this modern era of digital sharing we’re actively LOSING our memories by not printing them. Not anymore. Thanks Chatbooks! Fan for life.
ORIGINAL: Instagram pictures are so low resolution that they were never meant to be printed. However, many of us use it to capture cherished moments that we would like to keep. Aside from seeing them once a year on timehop, I wanted to see them printed. Chatbooks is the best option for that. The ease of use of the app, coupled with the ability to get all your old pictures as well as current ones, makes it a great option. The only reason I gave it four and not five stars is because Instagram pictures were never meant to be printed, and the quality of each print is very bad. That being said, it is as good as you could get it, so if you, like me, are bound and determined to print your Instagram feed then this app is the absolute best way to do it. And I will continue to use Chatbooks to preserve my memories in print. Thanks Chatbooks!
Very frustrated
by 11112337443115674211 on 2018/03/14 00:36
I really loved my first chatbook, so I decided to go with it for a long time. But I’m extremely disappointed in my 2nd experience. I completed 2 volumes and ordered them, they were locked after that. Then I worked on my 3rd and 4th volumes, I used the drag and drop function, I accidentally dropped the photos into my locked volume, but I can't move them out, because it was locked(if it is locked, I’m not supposed be able to drop photos in there). I thought the finished volumes were messed up, so I decided to delete the volume, but ended up the whole series were deleted, and I got an email said that my order was canceled. But they still charged my credit card, so I contacted the customer service, they told me that my canceled orders are still printing. I’d rather they whole thing be canceled than having a messed up series. The books were shipped anyway before the problems are solved, I will not know if the prints are right until I get them next week.
Update: The prints turned out to be right, customer service is following up with me. I have to admit that I love the style and print quality.
Recommend for all your photo books!
by NaNa Whip on 2021/01/28 01:58
I did so much research trying to figure out which company to go with for photo books. I finally decided on chatbooks after trying out several other apps that were difficult to use. Chatbooks has made their app easy to use. You can make collages and move pages around quickly. I also love that you can copy pages or the whole book into another one!! Perfect when creating specialized books for different family members.
I ordered my first two books and loved both of them! The quality of the pictures and pages is amazing. I really love all of the designer covers, especially when you can wrap them around the spine and back! Best of all though, is their customer service. I made a small mistake with one, and they were very gracious and had it reprinted even though it was totally my fault.
So in short, go with chatbooks. You won’t be disappointed with the quality and they have great customer service!
Nope, nope, nope don’t do it!!
by Apple Tree Wanna Be on 2018/07/07 09:06
I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡
Instagram Glitch
by 287kimberly on 2018/04/01 15:41
Edit 2: Instagram glitch has been fixed. Ordered and received a new book. It is fantastic! I will definitely be using Chatbooks again.
Ease of use is fantastic. Finished product is also very well done. I was very happy until I saw that several pics were duplicated and others not printed at all. There is a glitch with Instagram Slideshow. I contacted Chatbooks. Customer service is very nice, and seemingly helpful. I was instructed to delete the duplicated pics, and add them again from a different source. I was assured this would fix the problem. I did as instructed. Book was re-printed and sent to me, only to discover the SAME thing happened again. This time they want me to email the pics to them as well as tell them where they are supposed to be placed in the book. This process takes the EASE, out of this whole APP. I would have had less trouble making a photo book on another site, and those are pains to deal with as well.
So, I’ve asked for a refund, and when they fix their glitch I’ll try them again.
Edit 1- I have received a message from Yvonne @ Chatbooks. Not only have I been refunded for my 2 incorrect printings, I have been given a credit so that my next Chatbooks will be free.
I’m raising to 3 stars as their customer service really is good. They have all been very friendly and tried to help. When they have the Instagram glitch fixed, I will definitely be ordering again.
4.999 out of 5!!
by 333smilee on 2020/02/02 15:02
I’m a very sentimental person, but uploading my pictures to Walgreens and get them printed and put in scrapbooks was just making me want to pull my hair out. THANK YOU for making this so easy!!! I love the quality of the hardcover and the ability to do collages. Including dates from when the picture was taken saves me SO much time. The one thing I’d ask for an improvement on is when you want to do a text page please provide more font options. The one that’s available is honestly just so unappealing. And I love the simple straight forward white background when the picture isn’t taking the entire page, but it may be cute to provide different backgrounds besides just the white. Food for thought on the next update. Also, if you could include other holiday templates that would be so fun! Like Halloween, valentine’s, Easter, etc. Thanks!! Planning on doing one for my grandfather and so far it looks freaking amazing
Sooooooo convenient!
by #Nirvana on 2019/04/27 03:04
When I first learned about chatbooks I thought, “What a perfect and easy option (so long as you have a phone to do it with)! Oh the technology & options we have these days 😊”.
Being a parent and childcare provider, I’m always taking photos. But specifically finding the time to go through and organize & turn into a viewing option (instead of them getting lost through the years...), you can throw them-labeled or not, your preference-in a book that is easy to detail, affordable & quick to receive. Even being able to send to family & friends far away. BONUS!!! (You’re welcome Gramma & Mother-in-Law 😘).
I’m glad I know about Chatbooks...because I USE IT 😁 & recommend it! Thanks for being available and keep doing what you do & keep improving where you learn you need it. Oh, and their customer service is prompt, reliable & awesome. Ok, I think I’m done....
Happy Chatbooking!
So frustrating!!!!!!
by Wifiepoo on 2018/07/13 12:04
I was given a coupon for a "free book" and worked on making it for hours. Then when it was time to order, I found out the coupon wasn't good for just one book, I had to start a subscription. I just want one to see if I like it first! Then when trying to make my free subscription book, I'm trying to add just one more picture and instead of adding that picture, it is adding multiples of other pictures I already have in the book. I have done everything I can think of. I restarted the app, I resigned in, I updated the app... I cannot get it to add that ONE picture from ANY of my means of getting pictures (instagram, Facebook, my photos...). I've been working on trying to get these photos added that I want for almost an hour now. I thought this was supposed to be EASY!!! It's NOT!!! I have 2 young kids. If I wanted to spend this much time on a photo book, I'd order one through Shutterfly, at least I already KNOW they have good quality. I'm so upset about this.
Edit: I finally got my book. The quality is good.
Customer service/User experience
by Seggyrofl on 2019/06/15 20:28
I ordered a hardcover large book to cover the first 6 months of my daughter’s life. I wanted one to keep and one for my parents and one for my husband’s parents. I ordered one to start with as I hadn’t ordered before and wanted to make sure I liked the quality. I used the app and found it pretty user friendly.
I received the book and really liked how it came out. I decided to go ahead and order 2 more but wanted to change the cite design on the cover. In the app I had trouble. My book I had ordered wasn’t saved under my books and the only way I could see it was as a prior order. However, I couldn’t edit it at all. I texted support which it said usually responded with in minutes (it was during the day on a weekday.) After a few hours with no response I played with the app more and figured out how to copy my book and then edit it. I did so and changed the cover design and ordered 2 more books. The next day customer service got back to me which is not an unreasonable response time except that it was supposed to be much sooner.
Fast forward to receiving my books today which were supposed to be gifts. The title on the outside literally says “Copy of *the book’s title”
Upon going into the app I accept that this is my fault for not noticing but I do think this is a design flaw. The working name of a book is one thing but then changing the text of what’s to be printed to that same name is stupid. I’ve now wasted well over $100.
Was so excited for my first book but then it arrived
by Shaygotcha on 2017/11/14 12:22
1st I would like to say the app is great easy to use and takes just moments to make a book. I loved the idea of this app. So it took almost 3 weeks for the book to arrive. That’s ok I picked free snail mail. So today I open my mail box and there it is. So excited then I touch it.... oh gosh it is wet and muddy . But I think surely they mail it in something that is water proof. NOPE. I open it ... and the book wrinkled and wurped from being wet ..and pages wee discoloration red from being wet.. which I guess is the post mans fault but still if the package gets wet at all the book is ruined Bc the way they ship them. Love the size of the boook .. not to gig not to small. Now let’s talk about picture quality .... not so good. The pictures I choose were from a photographer we paid for while we were on vacation TOP QUALITY... but in the book they are grainy and dark colors... for 6 bucks I guess You get what u pay for.. I may try Shutterfly next and pay more and see if I get better shipping and print quality... sorry Chatbooks I wanted to love you soooo bad!
Easiest way to document our life and my kids love them!
by Idaho K on 2020/02/06 05:10
I have been doing a Chatbook series for many years now from my Instagram. I loathe taking time to sit down and create a photo book so this is a magical alternative! I simply upload photos to Instagram I know I will love in my Chatbook and add captions with my favorite story or memory (often hilarious kid stories you don’t want to forget). Who are we kidding, I don’t do Instagram for the social aspect anymore I literally do it as a way to create my Chatbook and capture memories. Furthermore, they have THE best tech support of any product I’ve ever seen. You send them a text through the app and it opens in your iMessages app and you are able to just converse at your leisure over text about a question. It’s always a quick response and a quick fix with a delightful customer service person. Thank you, Chatbooks!! Our family adores your product.
Thank you from the bottom of my heart!!!!
by Mrsscott54 on 2017/09/04 14:17
I LOVE this App!! It's the best app ever! Just finished another Chatbook! I can't thank Chatbooks enough for what you all have done by creating such a cool app! I'm a caregiver for my mom who has Alzheimer's. I truly enjoy storing all of our good times together in our own Memory Books! Sadly, due to this ugly disease, each precious memory we make together is stolen from my mom as she forgets after only 10 seconds. 🙁. Now, because of how easily you have made it for me to store all of our beautiful memories in each Chatbook I create, mom is able to retrieve them anytime! Thank you for making this possible!! I will continue to make these beautiful books for my mom, so that she will be able to keep all of her lovely memories, close to her heart! Thank you, I will treasure these books of mom's memories for a lifetime! ❤️❌⭕️❌⭕️❤️
Superb customer service!!!
by Kymy12 on 2018/10/17 03:11
Let me just start by saying this app is very straight forward and user friendly. It’s not hard to navigate and I’m able to add or take away pictures from my books easily. And I say this because good customer service is hard to find, but amazing customer service is rare. I’ve used Chatbooks for awhile now and my first encounter with their staff was because a picture had been put in my book twice. They allowed me to change it prior to sending no problem. And my last two encounters were because I had ordered a book and changed my address too late on accident. The book had been sent to my old address, and never sent back. They sent me one (after waiting the proper amount of time for the first to possibly find its way to me) for no charge! I 🧡 Chatbooks!!
Easy to use, but charged 3x
by U r the best on 2020/08/04 05:21
I don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book
Absolutely love this app!!
by S-titti on 2017/11/01 15:55
I almost feel bad taking a star off, because I cannot day enough wonderful things about how wonderful this app is.. however, some of the parts of making the book I feel could be made easier.
I always forget where to find the edit function to put a title on the cover. And every time I need to add pictures from Instagram (if I don’t do it all in one go)it has to load all of them, which it does quickly, but still it seems like they should stay loaded somehow.
That being said I have made custom books for each of my kids birthdays and in 6month increments for my baby.. and I literally make them while I am nursing her to sleep. My one year old is OBSESSED with these books and I even made her a little flip book that she looks at over and over with pictures of relatives and herself!
What a great system this is. I am so happy to be a chatbooks customer!
Fast & Easy Set-up for Albums
by MelissaZMartin on 2020/07/03 14:56
This is a great way to create books of favorite memories. Just select photos from your phone or social media and upload. You can select the photo for the front as well as rearranging the order of the photos. This app allows you to preview the book to be sure the photos are as you want them to be. Great price! Free shipping if you are willing to wait about 2 weeks to get it. If not, there are other shipment options with increased pricing. Haven’t seen my book yet, so I can’t attest to the quality of the book. The only drawback is that you have to create a “series,” which means all of your books have to have the same spine title. I would prefer to be able to change the spine title for each book, based on the occasion or event featured. This would make them easier to organize if you order a lot of books, which I had planned to do.
Lightning quick in-app customer service response!
by J. Grimm on 2018/07/29 00:57
I’m still in the process of creating my first book, so my experience is based on this. I choose to use my Instagram acct and it pulls the pics, text, and dates then lays them out for editing and removing any you choose. It also allows adding another contributor which is great for creating collaborations.
I was also looking to create a gift book of pet pics for a friend and used the contact button in-app to ask if it was possible to import a friend’s instagram account. It is not possible as is is a privacy issue. You can only use your own Instagram acct. but you can import any pics from your device to create a book. The CS response was nearly instantaneous, and down to earth, even offering condolences for my friend’s pet passing away.
GREAT customer service
by Bean2Bird on 2021/02/22 17:44
UPDATE: the flaws were mine. 😅 I’ve learned how to link this to my Instagram account and have changed the method I’m using to receive the books regularly. As always, their customer service is 👌🏼👌🏼
I like this app, but there are a few flaws. I linked my account to my "favorites" album, but instead of taking my favorites chronologically, they'd stick them into whatever album in whatever order and sometimes I'd get duplicate photos in multiple albums. It's not super user-friendly. Even after having watched the tutorial, I'm still having some issues and have had to spend a lot of time getting my books the way I want them.
HOWEVER. I would absolutely recommend this app; I'm sure the bugs will be worked out and until then I'm getting a super inexpensive, relatively easy to put together photo book of pictures mailed right to my house. They're awesome quality and I will DEFINITELY be using them exclusively for printing my pictures from now on. I'm just really hoping the bugs will be fixed as they grow.
In the mean time, their customer service is astounding! I always get my problems resolved almost immediately. I've been impressed with the company in general, but the app needs a few tweaks.
Thank you!!!
by Dolly972 on 2018/09/01 19:36
Chatbooks meets a need in a wonderful way. My mom is 92 and is no longer using technology. I live 1700 miles from her and was sad I could’t email her pics. I have a crazy busy work and fam life and never seemed to get pics printed and snail-mailed. Then I tried Chatbooks and it has been such a joy for both of us! I have done 4 now - some with family pics, one an album of a special trip she and I went on years ago. I have them mailed directly to her. I talk to her on the phone every night and the joy she gets when a green envelope arrives is amazing. I look at the album on my phone as she pages through and we discuss the pics. She shares them with visiting family which is nice.
I wouldn’t say the pics are super high quality but they certainly meet the need. And the price is fantastic. I absolutely LOVE Chatbooks.
Worst experience!
by Jen Jen 8754 on 2019/12/19 13:05
Just gave birth to my baby boy in August and wanted to make amazing photo books for the grandparents and it has been nothing but hell and stress since I started. First, takes forever to get photos uploaded and make sure they don’t turn to blank pages or sync. I have never had an app take so long to sync photos and sometimes wouldn’t even do that. Once I thought my books were ready for printing, i reviewed my photo books that I made...there were pages missing, pictures all our of sorts
My sons 1,2,3 and 4 month photo was missing from half of the grandparents books...the pictures my husband and I were most excited about 😡
Good luck calling chatbooks, you have to text them...good luck getting a response...
Took 2 days for me to get a response and having those horrible books shipped to me so i have “something” to give the grandparents for Christmas. Only good thing is I got a full refund...never again will I use this app and do not recommend it to anyone
Walgreens or Shutterfly 🙌🏻
Doesn’t work, customer service is friendly but slow
by nblloyd on 2018/11/09 00:05
** Update: Logged in for the first time with a new phone and suddenly all my old photos were added again to my album. Had to contact support yet again for something that didn’t work the way should. **
I feel like every time I want to get into this app, something new happens.
First, I wanted to set up an automatic book from my Favorites. The app had to sit there for HOURS with the screen on and the app open to sync all my thousands of favorites. It also crashed after every 500 photos or so, so I had to babysit it while this sync happened. Then after all that, I had to go an individually delete all the old photos I never wanted to have printed anyway.
Next, they sent me a book full of someone else’s pictures. When I contacted them, they spent a good week asking me questions before sending a replacement.. to the wrong address. It took 3 weeks to get that issue resolved.
Now I get a message every day that some photos haven’t been uploaded. They don’t say which ones and the only solution is to leave the app open (they suggest overnight!) or contact customer service. So I’m contacting customer service yet again and it’s the same friendly but unhelpful back and forth that I’m so used to now with this company.
I was ready to give up after the first problem, but I kept giving them more chances. For something that promises to make photo books easy, I can say they do not deliver on that promise.
Fantastic service
by _jodie on 2018/06/25 13:27
I used Chatbooks for the first time to create a simple photo book for my son’s kindergarten class. Even though I paid for the fastest shipping, USPS had some issues and it looked like the books would not arrive in time. I contacted Chatbooks directly and they were incredibly fast to respond and very understanding and helpful. They contacted USPS and we managed to find out where the books were so that they could be held there and I could collect them. It was a close call but because of the help from the Chatbooks team I picked up the books just in time to be able to give them to the kindergarten class before they went on summer vacation. They all love their books and I’m sure will treasure their pictures of their kindergarten friends for years! Thank you Chatbooks! 😃
Love love love it!
by Runsusannah on 2018/10/22 03:28
I did a baby book of my daughter’s first year and I love the way it turned out! I’m not working on one for my son and I love the new features that have made it even easier to add photos from a variety of sources! I love that it can pull photos from multiple places and I especially love the new date filter for pictures so I don’t have to scroll back through thousands of pictures to find where I left off. I’m excited about these books because if I wanted to order another copy for grandparents or if my toddlers ruined them or anything all I would have to do is reorder! I have several books in mind I want to create when I have the time, now that there is a date range filter for pictures I think it will be sometime soon! 10/10 recommend!
Amazing and Affordable!
by Olivia Jean on 2020/04/22 15:26
I love Chatbooks! I wanted all of my senior pictures in one place and I got a good quality 6x6 softcover book for just $10! I even paid for the fastest shipping so I could get it in time for my graduation party and it came so quickly! I love Chatbooks and recommend it to whoever I can whenever there’s an opportunity available! It’s way cheaper than Shutterfly, especially the shipping, and the quality is great! I’m about to purchase another for my friend’s birthday and I’m sending it straight to her house because I know I won’t have to look at it in person to know it has great quality! In the editing stage, it allows you to preview how your book will look which is super helpful in determining how you want your book to turn out. Also, it’s super easy to use!
Quality lacking
by decor8ingjunkE on 2018/09/20 17:08
I’ve been using Chatbooks for over a year now. I love the ease of having all my Instagram photos and captions automatically uploaded. Editing of the books have been fairly simple. Customer service is outstanding! With that being said, I am a little disappointed in the quality and coloring of the photos. The coloring seems to be off, and the photos look “fuzzy” compared to what they look like on my phone. I’m not sure if that’s because they are being uploaded from Instagram instead of directly from my phone, or If it’s a printing issue with the company. Even with my disappointment of the photo quality, I will continue to use Chatbooks. There isn’t an easier way out there to have your photos printed in a book, along with the captions automatically uploaded. Such a time saver for a busy mom!
So easy!!
by dgirl1919 on 2019/11/27 14:14
I cannot tell you how quick & easy this product is, and the quality is great! My photos tend to stay trapped on my phone and making an album used to seem so tedious and time consuming, but then I found Chatbooks and have made a few now literally in minutes (today’s book took me less than 15 min). I love it! Someone finally found an awesome way to bring our pics to life in a fun, easy, keepsake way- but also super fast! Lastly- I had an issue with a mistake I made on the book but caught it right after I submitted. So I used their texting customer service feature and simply sent them a text with my problem. They got back to me quick and the rep was such a pleasure to work with. I highly recommend Chatbooks to everyone!!
Has become unusable
by Dtayloruga on 2020/11/11 18:49
I have had a subscription for the monthly minis for a year now and I absolutely love it. I actually order 3 copies every month (us + 2 sets of grandparents). But lately the app has become basically unusable and so very frustrating. First when the app loads, I cannot find my monthly minis unless I click off the homepage then back on. Then it takes forever for them to load (if at all) once inside if I need to change the mailing address...forget it! It just spins and spins and never lets me complete an order! I am so tired of logging in everyday to try and complete an order and having to quit because nothing will load! I’ve talked to customer service and they suggested uninstalling and reinstalling the app and making sure my iOS was up to date. I have done all of those things and I still cannot complete an order. I was going to renew my subscription (for 3 families) but I am so tired of the hassle and frustration that I really do not think I will anymore. Too bad.
Great so far
by MammaD4 on 2020/02/13 21:05
I recently discovered Chatbooks and made my first book of vacation photos. It came in the mail almost a week before the expected delivery date and the paper was good quality. The images looked great as well. I only wish that there was a little more variety in page layouts and that I could write longer captions as well as captions on the pages with multiple photos on them. It seems like there’s enough space. I would also love if I could add text directly on the photo when I choose the full page option. Maybe there are ways to do this and I haven’t realized it yet being new. Overall I’m really enjoying it. I’ve already recommended this app to a few friends and am not working on book number five.
More expensive than using a local shop or kinkos
by lilbityellow on 2020/02/24 21:13
While the app interface is easy to use and the customer service is 5 stars. The cost for shipping makes it not really financially prudent.
You pay for a photo book that’s $15 for 6x6 with 30 pages pay for premium shipping that costs $10 dollars and takes a week to print and get to you. If you contact support to see if the time frame is on the closer end of the estimate than the longer one... they offer you to change it to expedited for another $15. If you take that option, you are paying for $25 for just shipping and the book is $15 so ... the book costs less than their expedited shipping. I would say use them if you don’t want to use a local shop or kinkos and have time to take the least inexpensive shipping cost.. otherwise it’s not the most economical.
User Friendly and Great Customer Support
by AMapOfTheStars on 2020/02/06 13:53
This has been my first time using Chatbooks, and I definitely plan to make another. I found the books a bit expensive once the page numbers start to get high, so I ended up making collages of all my photos in a separate app (so I could choose different templates than the collages offered in app), with a 3:3 ratio so they are perfect squares and fill the page completely. Then I uploaded them page by page with no issues and the format was beautiful! I also love that you can use any photo for your book cover.
At checkout I had a small issue applying a discount through my email, but I contact support and within a few hours they had it corrected for me. I’m really happy with the quality.
Easiest app for photo books!
by Ttyltdy on 2018/07/27 19:55
Ive been using chatbooks for a few years and over time the app has just gotten better! I started out creating a subscription linked to my Instagram account - that’s right. Every 60 photos I get an email saying I have a new book ready to print, I just need to edit it. It prints pics along with their captions. Mostly I use my instagram for our family shenanigans so this was the easiest way for me to get photos out of my phone.
Now chat books are super easy to create theme books too. Covers are cute and the app is designed so all you do is chose your book size, pictures, soft or hard cover, special cover or not. And done. So fast!! Cannot stress enough how much I love this app for family photo books!!
Easy to use but lack options
by Jordirobinson on 2017/12/01 16:12
I like the convenience of this app but a few things prevented me from giving a 5 star review.
I don’t like that I can’t order multiple different books at the same time. This forces me to have to pay separate shipping costs that end up totally the same cost of one book!
Compared to other companies they lack different layouts and creativity in artwork to make it look like an actual scrap book.
Other than those two negatives, I chose this app for 2 reasons- I started creating it before looking into other companies so starting over would be cumbersome and the convenience. This app allows me to never get on a desktop and access all photos from social media and my phone. I also love the fact it sorts pictures by date as a default which saves me time arranging. I will give more feedback once I receive the product.
The app is terrible making the product not worth the trouble
by jmarshallpharmd on 2020/11/12 02:08
Bottom line up front: the app is terrible, freezes and crashes with each use; mini books are not available on the browser version.
I have used Chatbooks in the past with satisfactory product. I was excited to see the “grandparent mini” which you can create a monthly book for a fair price that’s mailed directly to whoever you choose. Keep in mind, these awesome mini books are *only* available to be viewed, created and edited on the app.
Switching back and forth between addresses for shipping freezes the app, a continuous spinning circle indicating it’s loading. I finally found a work around to get it mailed to each recipient.
THE MOST FRUSTRATING part is every time I open the app to add photos for the current edition, I get the “spinning circle” and nothing ever loads. Tech support is pretty accessible via text- their reply is “Please update to the most recent version of the Chatbooks app, and then if it is still freezing you can uninstall and reinstall it. That should do the trick!” So what, am I supposed to uninstall and reinstall every time I use it? My phone has been updated as well as the app.
If I hadn’t already purchased 3 annual subscriptions, I wouldn’t waste my time despite the appealing deal.
I have at least been able to view the final printed product. Photos turn out a little darker than the original product.
Wonderful app, beautiful books, coupons are VERY short lived
by JennyM2019 on 2019/12/08 15:15
I absolutely love Chatbooks, I have purchased 6 of them so far and they are so lovely and are a good quality book. It’s so nice to be able to turn our photos into a tangible book that we can look through with our children. I do however get frustrated every time I am sent a coupon. They are so short lived there is no way I could finish a book by the time they expire. I wish they would at least give you a few months to use them so that you don’t have to try to do a rush job. I make birthday books for each of my children as well as a family book for the year so they are larger, hardcover books. I guess the coupon codes must be meant for those who are having small books come from their instagram accounts.
Love This Service
by Raquel Cook on 2018/11/18 22:08
I’ve been using Chatbooks for a little over a year now. I love that the app links to my IG account and all I do is post photos that I love to my Instagram account and after every 60 photos I post, I get an email saying my next Chatbooks is ready to go to print. I go into the app and choose a cover for my Chatbooks and hit “ok” and a few days later I have another album in the mail to add to my collection. It’s a great way for me to keep up with photos of my kids. Chatbooks has made it super easy to get my Christmas cards done this year. All I did was choose my favorite photos from the year, arrange them how I wanted on the template they provided and wrote a short message on the back of the card. SO EASY!!! Thank you!! Thank you!!
Saw the Light!!
by ImSoooz on 2018/04/14 18:54
Easy to work with this company! Very responsive. Had a issue with some of the book editing where the last book arrived unedited. It must have had pictures automatically uploaded or whatever happened. Regardless what, I didn’t get to it before it shipped. That bugged me, so I needed to stop the auto ship. I stopped using Chatbooks altogether. Then I was sitting around after dinner with my husbands su to come and go and in-laws. Someone grabbed the chatbooks and it was great! My husband finally 😂 acknowledged that he loved them and said to not stop getting them. It was like the old days before computers stored our pictures. 👏🏼👏🏼 I’m more careful with my uploading/editing now... or we’ll see. 😉 they made it easy to come and go.
Love this, do it now
by Gamequeen9498 on 2017/09/23 07:07
Before chatbooks i hadnt had a real copy of any of my photos since before digital cameras were invented!!! Too long!!
Its very easy to figure and and load your pictures and pictures that are from other peoples cameras or phones etc
I now have a whole collection of photo albums that i have ordered from the app and u choose whether to get soft or hard cover books.
You also can choose to type in what happened or what the picture is actually about before everyone forgets!
The only issue i have and i hope the company works on this in the future is the quality of the actual prints. Its not such a big deal that it stops me, but wish it could be updated a bit
Was great now disappointed
by Mandy141414141414 on 2019/10/11 15:40
I absolutely loved this app for 6 months. Was getting a book a month, then all of a sudden my auto fill stopped working. Discovered in March they were having issues with Google Photos. No notifications came out and no resolution. Customer support really didn’t seem to care how it impacted users. Would just say start a new series and use your camera roll- the problem lies with the photos that are no longer on the roll and you shouldn’t have to start a new series. I finally went in and individually selected 300 photos to make Chatbooks... the photos wouldn’t load for me to be able to see them in the books and make sure I was okay with them. Again I was told it was an issue with Google photos and to just start a new series with my camera roll. They don’t care about their customers or if they loose a customer. Super disappointed.
Best App Ever
by Bugger14 on 2017/12/25 21:53
Best app ever!! I ordered a book for my parent’s anniversary. It was 366 pages. I used the app and their online website. I am very impressed with the ability to sync photos and delete simultaneously- it was so helpful to work on a larger format and watch the book come to life right before my eyes! Along the way I had several questions and I can not say enough about their incredible customer service! Kudos for helping and explaining in detail things that weren’t clear enough for me on their faq area on the app. Thank you so much for the gift of a lifetime!! I ordered a second book just my house. Everyone wants a book now! I will be ordering many more books in the future!! You guys “ROCK”!! Thanks again !!
Rating Trends
258,239,291,345,307,315,264,291,288,302,268,301,217,195,148,126,139,105,102,93,104,62,117,134,144,146,124,225,367,460,351,226,106,96,94,102,117,120,146,121,105,106,105,92,91,104,75,62,70,69,76,78,69,80,77,85,62,82,0,3953,100,65,64,61,57,61,53,55,58,69,44,43,48,46,64,60,63,69,67,65,62,60,57,73,81,68,54,62,48,54
All Versions
5.0
146,446
total
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5
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128,637 | |
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4
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13,388 | |
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3
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2,884 | |
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2
|
668 | |
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1
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869 |
Current Version
(3.15.0)
5.0
142,591
total
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5
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125,418 | |
|
4
|
13,041 | |
|
3
|
2,783 | |
|
2
|
597 | |
|
1
|
752 |
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| 2.3.20 | Upgrade | 03/27/2017 | |
| 2.3.19 | Upgrade | 03/10/2017 | |
| 2.3.17 | Upgrade | 02/13/2017 | |
| 2.3.16 | Upgrade | 02/06/2017 | |
| 2.3.15 | Upgrade | 02/01/2017 | |
| 2.3.14 | Upgrade | 01/11/2017 | |
| 2.3.12 | Upgrade | 11/14/2016 | |
| 2.3.11 | Upgrade | 11/10/2016 | |
| 2.3.10 | Upgrade | 11/01/2016 | |
| 2.3.9 | Upgrade | 10/28/2016 | |
| 2.3.8 | Upgrade | 10/25/2016 | |
| 2.3.7 | Upgrade | 10/17/2016 | |
| 2.3.6 | Upgrade | 10/06/2016 | |
| 2.3.5 | Upgrade | 10/04/2016 | |
| 2.3.4 | Upgrade | 09/26/2016 | |
| 2.3.3 | Upgrade | 09/19/2016 | |
| 2.3.2 | Upgrade | 09/12/2016 | |
| 2.3.1 | Upgrade | 08/23/2016 | |
| 2.3.0 | Upgrade | 08/09/2016 | |
| 2.2.9 | Upgrade | 07/15/2016 | |
| 2.2.8 | Upgrade | 06/02/2016 | |
| 2.2.7 | Upgrade | 05/27/2016 | |
| 2.2.6 | Upgrade | 05/16/2016 | |
| 2.2.5 | Upgrade | 04/20/2016 | |
| 2.2.4 | Upgrade | 03/31/2016 | |
| 2.2.3 | Upgrade | 02/26/2016 | |
| 2.2.2 | Upgrade | 02/25/2016 | |
| 2.2.1 | Upgrade | 01/29/2016 | |
| 2.2.0 | Upgrade | 01/15/2016 | |
| 2.1.1 | Upgrade | 12/14/2015 | |
| 2.1.0 | Upgrade | 11/05/2015 | |
| 2.0.3 | Upgrade | 10/19/2015 | |
| 2.0.2 | Upgrade | 10/08/2015 | |
| 2.0.1 | Upgrade | 09/22/2015 | |
| 2.0.0 | Upgrade | 09/16/2015 | |
| 1.4.3 | Upgrade | 05/20/2015 | |
| 1.4.2 | Upgrade | 05/18/2015 | |
| 1.4.1 | Upgrade | 05/01/2015 | |
| 1.4.0 | Upgrade | 03/27/2015 | |
| 1.3.17 | Upgrade | 12/20/2014 | |
| 1.3.16 | Upgrade | 12/06/2014 | |
| 1.3.15 | Upgrade | 11/18/2014 | |
| 1.3.14 | Upgrade | 11/11/2014 | |
| 1.3.13 | Upgrade | 10/09/2014 | |
| 1.3.12 | Upgrade | 08/20/2014 | |
| 1.3.11 | Upgrade | 08/17/2014 | |
| 1.3.10 | Upgrade | 08/07/2014 | |
| 1.3.9 | Upgrade | 08/01/2014 | |
| 1.3.8 | Upgrade | 07/18/2014 | |
| 1.3.7 | Upgrade | 06/28/2014 | |
| 1.3.6 | Upgrade | 06/21/2014 | |
| 1.3.5 | Upgrade | 06/16/2014 | |
| 1.3.4 | Upgrade | 06/05/2014 | |
| 1.3.3 | Upgrade | 06/01/2014 | |
| 1.3.2 | Upgrade | 05/29/2014 | |
| 1.3.1 | Upgrade | 05/23/2014 | |
| 1.3 | Upgrade | 05/19/2014 | |
| 1.2.5 | Upgrade | 04/07/2014 | |
| 1.2.4 | Upgrade | 03/28/2014 | |
| 1.2.3 | Upgrade | 03/20/2014 | |
| 1.2.2 | Upgrade | 03/07/2014 | |
| 1.2.1 | Upgrade | 02/27/2014 | |
| 1.2 | Upgrade | 02/19/2014 | |
| 1.1 | Upgrade | 11/18/2013 | |
| 1.0 | First Tracked | 11/08/2013 |
| Keyword | Volume | Hits | KEI | Rank |
|---|---|---|---|---|
| chapter books |
|
|
9.73 |
42
|
| free prints photobooks |
|
|
32.62 |
4
|
| freeprints photobooks |
|
|
374 |
4
|
| family album mitene |
|
|
21 K |
4
|
| simple prints |
|
|
28.27 |
3
1
|
| photobook america |
|
|
0.00 |
2
|
| chatbook ltd |
|
|
0.00 |
1
|
| baby photos lite |
|
|
0.00 |
—
|
| free phone book |
|
|
0.00 |
—
|
| bini photos |
|
|
0.03 |
—
|
| # | Apps | Search Visibility Rankings | Category Rankings | Keywords ranked for |
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274
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6
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207
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7
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9
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10
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11
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|
12
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211
8
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13
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- |
119
13
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14
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266
6
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15
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- |
26
8
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16
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- |
158
6
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17
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227
10
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34
4
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18
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276
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190
4
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24
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68
3
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25
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27
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28
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29
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356
30
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164
37
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30
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31
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43
2
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32
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33
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34
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-
88
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35
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175
10
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36
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36
1
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37
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39
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40
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41
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42
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43
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44
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67
3
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- | ||
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45
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298
13
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29
2
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46
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378
1
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122
20
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47
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- | - | ||
|
48
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- | - |
Category Rankings
Screenshots
| Keyword | Volume | Hits | KEI | Rank |
|---|---|---|---|---|
| chapter books |
|
|
9.73 |
67
1
|
| freeprints photobooks |
|
|
374 |
9
|
| simple prints |
|
|
28.27 |
7
|
| photobook america |
|
|
0.00 |
5
|
| free prints photobooks |
|
|
32.62 |
4
|
| family album mitene |
|
|
21 K |
4
|
| chatbook ltd |
|
|
0.00 |
1
|
App name
Chatbooks: Print Family Photos
Description
The Chatbooks app is the easiest way to get photos off of your phone and into your hands—perfect for kids and families.
Millions of Chatbookers use the Chatbooks app to print their photos—join them!
Says Buzzfeed: “You can have a beautiful book in minutes.”
Choose the option that’s best for you:
Ongoing Book Series
Automatic photo books printed from any source you’d like
$10 for 60 pages, plus free shipping
Print your Instagram feed, camera roll, or Facebook photos
Softcover or Hardcover options
6x6 and 8x8 sizing
Pause or cancel anytime
Only pay when books print
Standard Photo Books
A book for any occasion
Softcover and hardcover options
6x6, 8x8, and 10x10 sizing
Add 30-366 pages per book
Starting at $10 for a 30 page book
Premium Layflat Books
10x10 gallery style book
Fill with special occasions and favorite memories
Printed on archival Mohawk Matte Paper
5x thicker pages than Standard books
Monthly Minis
5x5 sizing—a mini book for mini hands
$5 per month plus free shipping
30 photos directly from your phone
Send to print whenever you are ready
Gallery Wall Tiles
10x10” easy peel and stick (and re-stick!) wall tile
Wrapped canvas
$15 each, plus free shipping when you order 3 or more
Cards
Photo cards for every occasion: birth announcements, thank yous, invites, and more!
Thousands of unique designs
Free customizations—text, layout, color, and more
Free back printing
Free return addressing
Free rounded corners
Postcard options
Keywords ranked #25 or better
Keywords ranked between #25 and #250
Not ranked in search results under this keyword
Reviews
App crashing
by dgroom07 on 2021/03/04 03:40
Can we get a fix for the app randomly crashing?! It happens so often now and it’s so frustrating! Sometimes it even logs me out. I enjoy the finished product but might discontinue my monthly minis if I can’t even get through one without it shutting down
Turned out so good! I love how easy it was!
by JulesNole99 on 2021/03/03 23:38
The picture quality is great and the !
I think I’m addicted?
by Anonymous739163929164 on 2021/03/03 06:03
This is hands down the best mom-hack in the universe. Everyone that comes to my home loves to flip through my Chatbooks and they’re always so impressed that I have every family memory printed. It really boosts my ego, but little do they know how little effort & $$$ I actually have to put into making them. I love the assurance that all of my photos are not only saved forever, but actually being put to use. What’s the point of taking pictures if they just sit on my phone? My kids will always know how much love and fun makes up our family because of our Chatbooks.
Love this little book
by kannelou on 2021/03/02 21:25
So nice to turn the pgs to see you memories
Best app for books
by Designsbybriana on 2021/03/02 14:56
I've been using this app for years now. I use it to upload the photos from my camera roll to tell our family's daily stories. I had it connected to instagram before and that worked great, too. Their support is AMAZING. They always get right back to me. Highly recommend!!!!!!
Not arranging accordingly
by aksnenjw on 2021/03/02 08:59
Back then when I arrange the pictures according to how I want it, it will allow you to do so but now that I updated the app it’s not even letting me and it keeps on rearranging what my arrangement was! How disappointing! Please fix this app! I have a lot of books from this app and I loved it! But this is frustrating!
It’s okay
by MelanieBreto on 2021/03/02 02:18
It’s a good idea, but the app is not that easy to maneuver. It keeps rearranging my pictures, even after I’ve tried to arrange them. I’ve started making a book, and have had to leave it for a while, because it gets frustrating.
Customer service with Rachel
by Don knots on 2021/02/27 00:57
You have such amazing customer service. My cards didn’t look right when I got them so I contacted Chatbooks to see if there was a solution. You far exceeded my expectations and Rachel gave me a credit and I reordered them. Thank you!! Rachel made it to where I will definitely keep doing business with Chatbooks.
Impossible to use
by karmalatadingdong on 2021/02/26 21:33
This app was working great until updates and now it does not work properly. All my pics are out of order when I add them and then I can’t add more to complete the book. I tried to use the texting customer service but they couldn’t help me. Very disappointed bc I have 2 years worth of book and now I have to find another app to use. So frustrating!!
Quick easy and simple
by sabrinarosejones on 2021/02/26 19:05
I love my chatbooks. It’s the modern look I want, takes no time to put together, and their service is awesome. The price is great and it gets here quickly. Couldn’t ask for more.
Charged
by cassiesosassie on 2021/02/25 03:50
Hello,
I just downloaded this app for the first time and it charged me $17.97. No where does it say I would be charge to download. Why did I get charged? I wasn’t even promoted a price otherwise I would not have downloaded.
Love this!
by Momof4wildchildren on 2021/02/25 01:12
I’ve been a subscriber since the beginning and I have no regrets. Customer service is on top of it and the quality of each book is wonderful. All of my kids love flipping through the pages of the books and seeing the memories we have made.
Ok quality with good service
by deidreweb on 2021/02/23 03:57
I ordered a book at Christmas and it was misprinted but they quickly followed up to replace it. I recently did a second book and loading the pictures was glitchy. I’m updated but still had issues. Quality of photos is nice and app is user friendly.
Great Product - iPad App Needs help
by bluedahliagrl on 2021/02/23 03:16
Love the Chatbooks products and ease of making books. However, the app does not work correctly on the iPad Pro. You cannot see the full page in the edit screen - the bottom half of the page doesn’t show, meaning you can’t read the caption, or see any of the picture framing or collage options. This renders the iPad app practically useless for editing which leaves me with the only option of using my iPhone screen to edit at a significantly smaller size. I hope the iPad app can be fixed soon!
GREAT customer service
by Bean2Bird on 2021/02/22 17:44
UPDATE: the flaws were mine. 😅 I’ve learned how to link this to my Instagram account and have changed the method I’m using to receive the books regularly. As always, their customer service is 👌🏼👌🏼
I like this app, but there are a few flaws. I linked my account to my "favorites" album, but instead of taking my favorites chronologically, they'd stick them into whatever album in whatever order and sometimes I'd get duplicate photos in multiple albums. It's not super user-friendly. Even after having watched the tutorial, I'm still having some issues and have had to spend a lot of time getting my books the way I want them.
HOWEVER. I would absolutely recommend this app; I'm sure the bugs will be worked out and until then I'm getting a super inexpensive, relatively easy to put together photo book of pictures mailed right to my house. They're awesome quality and I will DEFINITELY be using them exclusively for printing my pictures from now on. I'm just really hoping the bugs will be fixed as they grow.
In the mean time, their customer service is astounding! I always get my problems resolved almost immediately. I've been impressed with the company in general, but the app needs a few tweaks.
Needs work. Like yesterday.
by milaacris on 2021/02/22 08:03
I’ve been using Chatbooks for 6 years at least, and it seems like they haven’t worked on the app since. Love the concept, but hate actually doing it, it takes forever to change or edit anything. This app is literally the slowest app on my phone. And I know it’s not my phone or service, because I upgrade every other year, keep up with all updates, and the rest of my apps work perfectly. Seriously, please fix it.
Love it
by Singlemom310 on 2021/02/22 05:03
It is so easy to make photo albums now.
It so easy to show off with these books!
Love the books
by scottslane on 2021/02/22 00:12
I love these books. They are so easy and fun to make. The site is easy to use and fun. I make books for special occasion, to remember special events.
Awesome App and customer service
by mb!rd on 2021/02/21 21:37
I was having trouble ordering a second copy for my mother in law. I texted the customer support over the weekend and was helped immediately! I’m excited to receive my first book here soon!
Awesome app and easy to use
by collinseli on 2021/02/21 01:31
I was looking for places to create a book and after a lot of failures I found this one. Honestly it’s really easy to use. I love it definitely gonna keep using it.
User Friendly App
by Love Felicia Marie on 2021/02/19 16:12
Highly recommend chatbooks, putting together books could not be easier! Prices are so affordable for a meaning gift or and wonderful keepsake.
My Son Senior Prom
by prom 2016 on 2021/02/19 12:17
I Love everything about Chatbooks I just don’t like how behind the cover page has to be blank
Wont link to my accounts now
by luvkat818 on 2021/02/19 02:12
Let me make my first book but now asks repeatedly to sign into my google photos. I keep giving it per minute it asks every 5 minutes and won’t let me build a book. Very upset.
Book
by Frustrated🥵 on 2021/02/17 23:39
Very hard to create book🥵
Inexpensive and beautiful
by Aba's oompas on 2021/02/15 22:13
I love these photo books. Sturdy construction, clear, accurately colored photos, and great quantity in one beautiful, inexpensive package; and no need to run out and purchase an album to display your memories.
App is slow but the books are great
by jaymeegee on 2021/02/14 20:26
The quality of the books is tremendous. The app is easy to use but can be slow!
So easy, the app is seamless!
by The Boulay's on 2021/02/13 17:56
Wow! I am beyond happy with this app! So easy to use!
Amazing app! Get it!
by sloppygangsta on 2021/02/12 17:43
This company rocks. The product is so so nice. I’ve been subscribed for over a year and I love these little books. I’m actually upgrading to a bigger monthly book now because I love this company and their products. They have the most incredible customer service when you need assistance.
Canvas wall tiles
by lorijo44 on 2021/02/11 14:23
My tiles are so amazing!!! They turned out exactly like I had hoped they would!!! Will be ordering more soon!!
Nana
by JaniceIamredeemed on 2021/02/09 21:34
Really enjoy chat book
I love this app
by ቅድስት on 2021/02/09 18:14
I would recommend improvements on shipping process. It takes forever
The worst
by Choo Choo mazing on 2021/02/07 14:32
This is a terrible app.
Customer Service
by lelassand on 2021/02/06 22:27
Best customer service I’ve ever dealt with.
So far so good
by micaheastsky on 2021/02/05 23:14
It would be cool if you could change page color. Other than that, it’s pretty cool. Hoping this album turns out.
We love chat books
by blackmcc2019 on 2021/02/05 04:25
Chat books is so simple and convenient! We wouldn’t go anywhere else!
Sounds great - in theory
by Katpat23 on 2021/02/04 05:50
I’ve tried three times tonight to start an Instagram book, but after trying to log onto my Facebook account three times to link with the app, including 2-factor authorization, it just starts all over again asking me to log in again. I’m in a loop and getting nowhere.
So good
by ally hui on 2021/02/03 06:40
AWESOME!!!
Great way to have physical prints
by Elie blue on 2021/02/02 20:33
My kiddos love these and they are a nice easy way to have pictures printed! I try to do one for every season fall winter spring summer
We love them and they are always great to work with.
App stopping
by EmilyyM on 2021/01/31 22:08
App has been faulty. I’m in the middle of choosing my pics and app will close and I lose my work. No option to update app or anything.
Great quality and customer service!
by taynkoch on 2021/01/30 05:16
So far it’s been an amazing experience doing business with this company! I ordered a photo book and some wall tiles. The quality of the products were all great. I did mess up the cropping on one of my wall tiles and their customer service was amazing and took care of the issue no problem! I will definitely be ordering more from them in the future and recommending them to anyone needing photo books or prints!!
Recommend for all your photo books!
by NaNa Whip on 2021/01/28 01:58
I did so much research trying to figure out which company to go with for photo books. I finally decided on chatbooks after trying out several other apps that were difficult to use. Chatbooks has made their app easy to use. You can make collages and move pages around quickly. I also love that you can copy pages or the whole book into another one!! Perfect when creating specialized books for different family members.
I ordered my first two books and loved both of them! The quality of the pictures and pages is amazing. I really love all of the designer covers, especially when you can wrap them around the spine and back! Best of all though, is their customer service. I made a small mistake with one, and they were very gracious and had it reprinted even though it was totally my fault.
So in short, go with chatbooks. You won’t be disappointed with the quality and they have great customer service!
Worked great until email was compromised
by Muladollazcoinz on 2021/01/27 01:39
Used chatbooks twice but recently was informed on credit report that it compromised my email address. I will no longer support this company.
Absolutely love chatbooks!
by Terazia on 2021/01/24 06:38
Absolutely my favorite gift to give, and keepsake of memories. Great customer service, great quality product, super easy and quick production and shipping turnaround, it doesn’t get any better than chatbooks!
App is great, Chatbooks shipping is horrendous
by lmlowery26 on 2021/01/22 21:32
The App is great and works well, but Customer Service and Shipping with Chatbooks is absolutely awful. I’ve place multiple orders with them, hoping for a better experience every time I, and it unfortunately never improves.
Frustrated
by vanessie270 on 2021/01/22 06:26
I was wanting a simple way to print photos for the past year. I have a lot of photos but narrowed it down to about 200 from my camera roll only to realize that 50 of them would not load. So basically a quarter of the year would be missing (photos that would not load were sporadic and not all from one time period to be clear). I attempted to reload some images a few at a time. Reloaded the app, started a new book...etc. Still wouldn’t work. I wasted a ton of time on this and feel incredibly disappointed. I’ll just use my Mac and do it the good old fashioned way through photos. They come out beautiful and at least I know the time I put in will be worth it. Completely bummed.
Best way to get photos printed and off my phone
by sny1108 on 2021/01/22 04:23
We love these books. My girls will look at them all the time with family. They even play checkout with the cash register. They play with them daily.
App keeps crashing
by ssummers11 on 2021/01/22 01:04
I have friends who use this and got hit up from them on an Instagram ad. I downloaded the app and started to create my book and the app just crashed in the middle. I tried it three more times and the app continued to crash.
Bargain!
by chachafanucci on 2021/01/21 16:35
Good opportunity to put 2020 in a little book and be done with it.
Absolutely WOW!
by MrsCotterman on 2021/01/21 08:58
What a great way to remember 2030!
Purchase
by mommaofthree!!! on 2021/01/19 20:15
I love this app! Perfect way to keep all your special moments, and super cute. I messed up on my first order and they assisted so it could be fix. Highly recommend!
Easiest app I’ve ever used
by BlueCorvette19 on 2021/01/19 18:37
This app is so cool. It connects to your social media pages and easily takes the photos and captions and turns them into photo books. Selecting images for my mini catalogue was I incredibly easy. Really looking forward to seeing the final product.
Love the books but CONSTANTLY having technical difficulties
by NJayneW on 2021/01/19 14:53
I live
Getting frustrated
by angelamarie418 on 2021/01/18 17:09
I’ve loved Chatbooks and have made an annual book for each of my kids for the last few years but when signing into Instagram to get photos it won’t allow me to filter by date and/or hashtags so I have to scroll through the entire year to find the pictures I want and even more annoying - it’ll randomly close the app and I’ll lose any and all progress made. 🤦🏻♀️ I’m happy with the end result but the process is getting very frustrating and I might have to find another option.
Love this tiles.. Can’t get enough of it❤️
by Leilopez on 2021/01/17 05:33
Love lovers obsess
crashed while choosing pictures
by JojoHansen on 2021/01/14 16:42
Had selected well over 200 photos and then it crashed and I lost all of my selection.
I am so happy
by injoy50 on 2021/01/12 04:43
I love this!! This is so cool glad I look you guys up love the books
So user friendly!
by debs20141719 on 2021/01/12 04:12
This app is easy and has thought of everything to make it simple to use. The products are cute and ones I want to make.
AMAZING Customer Service
by TIM95fayetteville on 2021/01/12 03:15
I have dealt with customer service several times in the last few months and they are the best customer service I have encountered anywhere ever. They are so kind and attentive and genuinely care about meeting your needs.
A great way to get organized!
by SofDomMom on 2021/01/11 18:25
I used to have tons of pictures on my phone. I would never develop them and if I did they would stay in the envelope they came in and I put them all in a storage bin. These books help me get all the pictures off my phone and display the books on a shelf for everyone to see.
So easy and beautiful
by robing2748 on 2021/01/11 02:33
These are so easy to create and absolutely wonderful products. I’ve made several over the years.
Beautiful Book of Memories
by Primrose 008 on 2021/01/10 16:21
So easy to put together our memories of 2020 with IPhone photos. I just quickly added captions and voila - done. Our Chat Book arrived quickly and is a nice coffee table book to share with family and friends.
Like Old Times!
by The Goose! on 2021/01/10 15:59
These days, most of our photos are on our phones, and they kind of stay there. As a kid , we always had our pictures in albums all over the house. I s remember spending so much time, lost in wonderful memories through pictures in albums! Chat Books makes it so simple to bring back the days of photo albums!
Yes I’m a real person with a REAL review.
by Darian Ch. on 2021/01/09 17:55
Saw an add for ChatBook on Instagram and I’m so happy I did. I was the photographer for my best friends wedding and as their second wedding gift I chose to make them a ChatBook with all their best wedding photos. It came out so beautifully and well made. The quality of the photos were just as clear as the pictures I took. I just ordered my second book for my newborn son with all his photos I took of him since birth. I’m so excited to get the book and see the outcome! Will continue to use this company! I hope you do too!! (:
Thanks ChatBook!!
Great Customer Service
by Ksochacki on 2021/01/09 14:56
I ordered my first book and unfortunately it arrived damaged. Using the text feature on the app, I was immediately responded to and Chatbooks took care of the problem instantaneously! I was so impressed. It was a Sunday evening too! Wow!The book was such high quality and I so look forward to ordering more. The ease of use of the app is outstanding. How often all the beautiful photos on my phone get buried there; now I can bring them to life in a gorgeous book and have permanent memories. Thank you Chatbooks!!!!!
I Loved!!!
by Carytog on 2021/01/08 18:07
I love having my minis every month!
Disappointing
by Heck590 on 2021/01/06 19:02
Downloaded a few days ago after lots of recommendations. Have yet to be able to finalize and order a book. Issues loading photos, I finally have a completed book in my cart and now can’t checkout. Disappointing to keep running into errors
I have Used Chatbooks for years
by MelodyBallfamily on 2021/01/05 17:45
I can’t say enough good things about Chatbooks. I have almost 2 hundred volumes from my Instagram that I linked to Chatbooks. I know it without the ease of Chatbooks the pics would remain on my phone/computer. My kiddos love flipping through the books
Easy to use
by bri6813 on 2021/01/04 16:27
Gets a little glitchy sometimes and could have an easier flow when editing collages, you shouldn’t have to click edit to do it, should just be able to do it.
Used it for years - now it is awful
by b.k.6 on 2021/01/03 22:20
I am 120 volumes into a Chatbooks series, and suddenly the photos do not upload in chronological order. I asked Chatbooks to fix - because this is clearly due to a software bug - and they said that either they reset my whole series or I need to spend countless hours rearranging v my photos. Do t know what happened to their software but I am beyond frustrated. Beware.
Meh
by rvhalli on 2021/01/03 20:28
Took literally days for photos to load, 24 hour lag in customer service chat, Apple Pay wouldn’t work. Crashed several times and I had to redo it. Haven’t even seen qualify yet - but what a headache
Perfect for Christmas
by bigdogphrn on 2021/01/03 10:43
Was awesome to send to far away family
Excellent customer service
by kbsturgill on 2021/01/03 04:22
Chatbooks is very easy to use and has excellent customer service. I ordered a photo book and realized I accidentally selected the wrong size. I emailed as soon as I realized my mistake. They were very quick to fix the issue for me! I will definitely be ordering again.
to new to rate will after first order
by Mississippi9001 on 2021/01/03 00:08
will rate after first order
Chatbooks
by DevineL on 2021/01/02 01:17
Love my books ! Pictures come out great. I do it at the end of every year. All my pictures from my phone & tablet for the year. Beautiful book of memories ❤️
Anai my grandson
by SheriffT on 2021/01/01 23:07
My daughter cried when she opened it. She loved it so much.
Thank you so much!
High quality books and super fast delivery!!!!💗
by Angie 1118 on 2020/12/31 20:11
Highly recommend
Great product and even better customer service
by 14011ash on 2020/12/31 19:50
I have been using Chatbooks for over 5 years and they always impress me with their friendly and quick service. My family loves their products! The Monthly Mini is a new favorite. Keep up the great work Chatbooks ❤️
My go-to for quick, easy, customizable cards
by mabuggles on 2020/12/31 03:38
Going on maybe 3 years of using this app for quick easy postcards for Xmas, birthday-thankyou’s etc.
Great gift
by Ninja0188 on 2020/12/31 02:56
Ikr took a little time to make becaus
Look for an alternative
by jake3557)888 on 2020/12/29 16:19
App is super buggy. Spent an hour creating an album and then it crashed and I had to start over. Next time around I created my album, submitted my order and payment info only to check my bank a few days later and see that nothing was charged. Went in the app and sure enough my album is back in the cart and order has not been processed. I could have had an album (and gift) in hand had I gone with someone else by then.
Easy of app!
by MIcskiff on 2020/12/29 13:25
I love that monthly I am printing the pictures off and they are not sitting in my phone! Thank you for making it so easy!!!
Delivery
by MDawnU on 2020/12/28 18:18
The books are amazing. My order by date was promised to deliver by Dec 23rd. They came the day after Christmas. That was highly disappointing since the books were THE gift. I didn’t have a chance to go get anything for the recipients so that was a huge bummer. It’s not the same receiving a gift the day after Christmas. When you promise a delivery date; Stick to it! You should have shipped UPS or FedEx if you promise a certain date. I’ll order again but never based off of a promised delivery date. I’ll know to order way in advance so my recipients of the gift and I are not disappointed in the future.
Grandgirls
by Dcgag on 2020/12/27 19:33
My granddaughters look forward to these books every month... they love seeing themselves grow!!
Amazing Customer Service!
by Dd0986 on 2020/12/26 22:34
I ordered a book for my wife for Christmas. I was so excited for her to see it. I quickly put it together and paid extra to ensure it made it on time. It originally was estimated to arrive on Dec 20 but did not come. I checked everyday and it kept getting pushed back further and further. Unfortunately it did not make it for Christmas. I was pretty bummed. Chatbooks sent me an email to rate my experience. Before even seeing the book, I gave them a low number and mentioned that I didn’t receive the book on time even though I had paid extra to have it here before Christmas.
Today, the day after Christmas, the book finally arrived and my wife cried. It’s an amazing product and I was impressed with the print quality. Soon after I received an email from Chatbooks apologizing that the book didn’t make it before Christmas. They took full responsibility and refunded my extra shipping cost and gave me a credit on my account. It’s no nice to see that they care for their customers and try to make it right.
Because of that, I will continue to use Chatbooks in the future and look forward to getting our next photo book down.
aaaamazing!!
by alexxarodd on 2020/12/26 18:14
I immediately ordered a Chatbook after a TikTok I had seen recommending them. And it was right on time for Christmas day! Will definitely be ordering from them again. :))
Love these!!
by mama_whit_4 on 2020/12/26 16:17
Easy, fast snd a great way to share photos!!!
Love this!
by Sara Rae1 on 2020/12/26 15:39
I absolutely love these books. It’s such a quick and sweet way to keep our sons great grandparents up to date with our lives.
A HUGE 🎄 HIT!
by Julie_a88 on 2020/12/26 03:37
My daughter and new son-in-law LOVED the Chatbook I made for them! Just had to order another copy for my daughter’s in-laws. Beautiful quality!
Keeps closing out!
by frayty7 on 2020/12/26 00:25
Downloaded this to make some photobooks, and every time I try the app closes out a minute or so into selecting photos. Super frustrating! Will be ordering through another business instead.
Awesome!
by zbdgh5 on 2020/12/24 20:12
Super easy to use and customize - just received my book and it turned out absolutely perfect - thank you so much!
Love my Chatbooks
by schneids1105 on 2020/12/24 16:53
Absolutely love my Chatbooks. My Xmas gifts to our close friends was Chatbooks. Have created well over 2 dozen books last few years and absolutely love them all. Quality is exceptional and so easy to create.
Great quality
by lgames1234 on 2020/12/23 22:44
Love these so much! Super great quality and great page thickness. The price is great too. Would love the photo selection for books to be a bit easier when you have a lot of photos, but other than that I have no complaints.
Impressive
by stewartfamiy on 2020/12/23 15:34
Happy with the product Will definitely use again!
Beautiful Memories
by haaaaassssssssssss on 2020/12/22 22:02
I absolutely love Chatbooks. I purchased the 20 page lay flat book and ordered an extra page for a photo collage. The photos and book look amazing. I purchased this as a Christmas gift for my stepfather and I know he will love it. The quality is very nice and the service was amazing. Thank you for the beautiful memories!
Chatbooks
by relzerrr on 2020/12/22 19:53
Great quality for a very reasonable price. I'm so happy to give it the book as a present!
Super easy to use, great for gifts!
by K_e_lllll on 2020/12/22 15:09
Chatbooks app is very user friendly and all my orders have arrived quickly. Use code for $10 off your order: KELLYLENCZ-4FZQ
Great cards!
by uhlpywd on 2020/12/21 04:43
Quality and timely. Very pleased!
It’s beautiful and elegant
by karrie53 on 2020/12/20 13:27
This is wonderful!!!
Great Idea
by Mgreen1009 on 2020/12/19 03:46
I appreciate this app ! I love to take pictures, however I do find that I don’t print them. I miss this about photos ! With Chatbooks you can take pictures, select which ones you would like and they do the work for you ! Anything from a basic book to a photo album. I have received a basic 20 page photo book; it is assembled nicely and the pictures look great ! I have just ordered my first album. I will definitely leave a review on my thoughts. Thank you Chatbooks !
Loved it until it stopped working
by Michael's Fancy new Imac on 2018/06/15 16:13
Chatbooks has been amazing for the past two years that I have been using the app. I love each and every book that I have been able to create using Chatbooks, and have loved my subscription books that I linked to my Instagram account. I was very excited about the new update and being able to use the new Roxy Technology to automatically build my albums from my camera roll. I couldn't get the update to work though. None of the messages I was sending to customer service through the app or being answered either. I finally love chatted with someone on their website to try to solve the problem, and discovered that I need to have the latest iOS update to make it work. I have been avoiding iOS updates due to the battery problems they cause. When I went to update my Chatbooks app, the details state that only iOS 10 is required, so I thought it would be fine. I'm pretty bummed that it won't work unless I update to the latest iOS. I'm trying to decide right now if it's worth it or not. I love Chatbooks, but I might need to find another option now. 😭 Once I was able to connect with Chatbooks customer service, they were extremely helpful. ** Chatbooks should update their information to note that the latest iOS update as necessary to make the app work properly. **
Made my grandma cry
by Kiltan on 2019/12/12 15:10
I decided to try out Chatbooks after hearing that they now can import from Tinybeans. Tinybeans has limitations with their photo books, specifically their caption lengths. I love that Chatbooks allows the whole caption to be there. The only issue is that the photos are imported as squares and aren’t always cropped how I would want them. But since the photos are still on my camera roll, I can just replace the image with the original.
Tinybeans has been great for getting pictures out to my family and friends. However, my grandma is not tech savvy and email frustrates her. She has a friend that is good with facebook, but I don’t post much there. She has been asking for us to send her more photos, but with an infant, who has time for that? I like that you can have a subscription with manual input. Chatbooks keeps tracks of which photos on your camera roll are new and makes it really easy to add these to your subscription photo book. This way I know when I fill a book and don’t need to edit since I already picked which photos to include. My grandma just got her first set of books and she loves them. Now she will keep getting pictures, without the frustration of technology, and I don’t need to put much effort in to send them.
Not working - Great customer service though.
by MrsSullivan0819 on 2017/09/10 04:21
I have loved the app up until now. Never had any real issues. I just recently went on a trip to Disneyland and have 60+ photos that need to sync and have captions added. The app hasn't been working properly for 4 days now. I like to add captions the same day so I remember what was happening in the picture and funny things that were said/happened. I now have to wait until they all sync and add the captions in all at once. Not looking forward to doing this for over 60 pictures when I could have been doing them each day to stay on top of it. REALLY frustrating.
*Update 9/2: was told the app was up and running and mine still is not working and not syncing photos. Tried logging out and logging back in, deleting and reinstalling the app and nothing. Going on 5 days now.
*Update 9/9: I updated my review to a 4 star, purely because of Jody in customer service. If the app was working it would be 5 star. I have been dealing with this issue for almost 10 days, and Jody has been amazing the entire time. I LOVED the app before the glitch happened and am bummed out that it's still not working but I'm at least extremely happy with their customer service.
The app is lacking easy use options
by AK_LANY on 2020/05/19 07:21
I just received my 1st book I ordered last week. Quality’s not bad. There are definitely quite a few improvements that are needed on the app. 1st as you allow access to your phone images, it selects the year you’d like to select images from and it goes to the beginning of the year without allowing you to select your most recent pictures, if you wanted. You literally have to scroll through an entire year to get to what you’re looking for. So annoying!!!! Also, now that I received the book, I’d like to request new copied for other family members with a few modifications. However I can’t find an option to copy the book and make the changes I want. I just emailed the support team. I truly hope they’ll help me make this easy...
lastly, I received an email from the CEO regarding security breach on May 5. I also received another email stating there was an issue with my credit card and I should use the link in that email to update my CC#. But when I go to the app to view & update my CC, it’s not even showing me my payment method. I get a blank page. I’m already frustrated. It also takes a long time to view other pages under my profile, order history, etc. I feel like I’m in early 90s, using a dial-up service while I’m on this app. (And I know it’s not my internet service because I just checked on a few of my other apps).
Blown away... :)
by Sarah from Colorado on 2018/12/26 20:10
I just want to say what a pleasure it has been to use Chatbooks. It is my first time using your service. I created a book for my parents as a Christmas gift, recording our vacation together this past fall. We live far apart and wish we could be together during the holidays.
I thought I didn't get it finished in time for Christmas. The original estimated date of delivery was Jan 3rd. Then I got an email letting me know it had shipped and they would get the book by December 31st. But I got a call from my parents today (Christmas Eve). They were so delighted and overcome with the beautiful book and the memories it held. Thank you for the beauty of the product. AND thank you for the folks that undoubtedly worked so hard to rush orders for Christmas. I was satisfied with the original date since I knew it was my own fault I had not gotten it finished and ordered in time. But you all pulled out all the stops for your customers for Christmas! My parents loved it so much it brought happy tears. Thank you for this Christmas gift. Please pass on my gratitude to those that worked so hard to accomplish this at such a busy time of year! Thank you! Thank you! Merry Christmas!
Concept is cool but the app has too many bugs
by ShaylaRae4 on 2020/01/15 16:50
I’ve been using Chatbooks for 5 years now. The concept is very cool and simple. The books themselves are cute and are becoming better quality. At first I had wished the photos were better quality, but with the most recent book I received I was actually impressed with the improvement they’ve had. The text is small. They’ve made improvements but it still seems there’s plenty of room on the page to make the text bigger and/or allow more text. The But what I really want to review is the app. This app is the most frustrating app to use. I’ve never used an app that has as many bugs/glitches as this one does. And this has been constant over the last 5 years. You’d think they’d be able to get it together. Just weird things will happen like I can’t manually sort my pictures how I want, or new pictures are being added to a previous, locked, book. Or the captions say they’re within the allotted space, but then when I save it, it goes to a caption page. Their customer support is easy to contact and always try to help, but they often don’t know why it does it either. They’ll say things like the app is “being glitchy right now” except it’s been 10 months with many app updates and the app is STILL doing the same thing. They need new app developers or something.
Love! Wish there were more features
by HJB41292787 on 2020/02/14 17:05
I love this app! My oldest is now 5 and I hadn’t printed a single picture since before her birth. I’ve been meaning to take some time and make photo albums to get pictures off of my phone. I initially tried Shutterfly but it was tedious, my pictures uploaded completely out of order, and it was taking too much time to put together. Chatbooks has made accessing 5+ years worth of pictures simple. I made my first album for my oldest daughter’s 1st year. I was super impressed with the quality of the hardback book and the photos! I ordered the same for my son immediately and started working on one for my youngest. Now I need to make “yearbooks”! My only “complaint” is that I wish there were more collage configurations! Please, please, please add more options! For example, I wish I could do 3 photos in a row and also the set up where it’s 1 vertical on the left and 2 squares on the right- I wish there was a reversed option! I had so many photos that I used a lot of collages and more options would have been nice. Because of the collages, I also lost the ability to add captions. I didn’t want to waste an entire page on one caption so I wish I could add text to the same page as a collage.
Amazing Customer Service!
by Dd0986 on 2020/12/26 22:34
I ordered a book for my wife for Christmas. I was so excited for her to see it. I quickly put it together and paid extra to ensure it made it on time. It originally was estimated to arrive on Dec 20 but did not come. I checked everyday and it kept getting pushed back further and further. Unfortunately it did not make it for Christmas. I was pretty bummed. Chatbooks sent me an email to rate my experience. Before even seeing the book, I gave them a low number and mentioned that I didn’t receive the book on time even though I had paid extra to have it here before Christmas.
Today, the day after Christmas, the book finally arrived and my wife cried. It’s an amazing product and I was impressed with the print quality. Soon after I received an email from Chatbooks apologizing that the book didn’t make it before Christmas. They took full responsibility and refunded my extra shipping cost and gave me a credit on my account. It’s no nice to see that they care for their customers and try to make it right.
Because of that, I will continue to use Chatbooks in the future and look forward to getting our next photo book down.
Not user friendly
by smcninja on 2020/01/14 19:00
I downloaded this app because they advertised that they sell peel and stick canvases and their reviews were better than Mixtiles. When I tried to purchase it kept telling me I had an invalid shipping address. I double checked three times. I get things shipped to my house constantly and the address was entered correctly.
Prior to checkout, I also tried to create a photo book. I was promised this would be easy and only take about 5 minutes. I was prompted to pick out all the picture I wanted. It said I could choose over 300! I ended up at about 150 pictures. After automatically putting each picture on a separate page they wanted to charge me $90 for the book - I’m not paying that but no big deal, I want fewer pages with more pictures per page anyway. To add multiple pictures to one page I have to create a new page and then fish the pictures out of my camera roll again, then delete the separate pages I no longer want. What a slow and tedious process!
Tl;dr: This was way too much work and then it bugged out at the last minute and wouldn’t complete the purchase.
No way to change filter
by rachi h on 2020/04/07 18:33
Working with customer service on an issues with selecting a filter, undoing the filter and selecting a different filter. It either lets you have no filter or the original filter selected. Customer service first tried to say “unfortunately there is no ‘undo’ button with the photos edits. So within the app once a selection is made it sticks unless the photo is re-added.” I am editing 100 photos in the book that were manually selected from 400 wedding photos, so I will not be deleting photos to then find and re-add. Then I also pointed out to them that “there is an option that says ‘undo last edits’. It goes back to normal at that point. Then when you go back in to select a different filter the old one sticks. So there is a button, it’s just not working.” They responded with “yes I’m seeing that option as well, can I get back to you via email?” So, it is very time consuming adjusting filters. If only one can ever be selected then there should be the ability to select all photos and edit with the same filter. Instead you have to go in each photo one by one to change the filter. It makes no sense that you can’t try out a filter to see if it goes well. Waiting for their response to see how they will be fixing this issue. Will update rating when there is a fix!
Excellent option
by Owen Video on 2020/05/28 17:26
UPDATED: Wish I could review it again and again. In this modern era of digital sharing we’re actively LOSING our memories by not printing them. Not anymore. Thanks Chatbooks! Fan for life.
ORIGINAL: Instagram pictures are so low resolution that they were never meant to be printed. However, many of us use it to capture cherished moments that we would like to keep. Aside from seeing them once a year on timehop, I wanted to see them printed. Chatbooks is the best option for that. The ease of use of the app, coupled with the ability to get all your old pictures as well as current ones, makes it a great option. The only reason I gave it four and not five stars is because Instagram pictures were never meant to be printed, and the quality of each print is very bad. That being said, it is as good as you could get it, so if you, like me, are bound and determined to print your Instagram feed then this app is the absolute best way to do it. And I will continue to use Chatbooks to preserve my memories in print. Thanks Chatbooks!
Very frustrated
by 11112337443115674211 on 2018/03/14 00:36
I really loved my first chatbook, so I decided to go with it for a long time. But I’m extremely disappointed in my 2nd experience. I completed 2 volumes and ordered them, they were locked after that. Then I worked on my 3rd and 4th volumes, I used the drag and drop function, I accidentally dropped the photos into my locked volume, but I can't move them out, because it was locked(if it is locked, I’m not supposed be able to drop photos in there). I thought the finished volumes were messed up, so I decided to delete the volume, but ended up the whole series were deleted, and I got an email said that my order was canceled. But they still charged my credit card, so I contacted the customer service, they told me that my canceled orders are still printing. I’d rather they whole thing be canceled than having a messed up series. The books were shipped anyway before the problems are solved, I will not know if the prints are right until I get them next week.
Update: The prints turned out to be right, customer service is following up with me. I have to admit that I love the style and print quality.
Recommend for all your photo books!
by NaNa Whip on 2021/01/28 01:58
I did so much research trying to figure out which company to go with for photo books. I finally decided on chatbooks after trying out several other apps that were difficult to use. Chatbooks has made their app easy to use. You can make collages and move pages around quickly. I also love that you can copy pages or the whole book into another one!! Perfect when creating specialized books for different family members.
I ordered my first two books and loved both of them! The quality of the pictures and pages is amazing. I really love all of the designer covers, especially when you can wrap them around the spine and back! Best of all though, is their customer service. I made a small mistake with one, and they were very gracious and had it reprinted even though it was totally my fault.
So in short, go with chatbooks. You won’t be disappointed with the quality and they have great customer service!
Nope, nope, nope don’t do it!!
by Apple Tree Wanna Be on 2018/07/07 09:06
I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡
Instagram Glitch
by 287kimberly on 2018/04/01 15:41
Edit 2: Instagram glitch has been fixed. Ordered and received a new book. It is fantastic! I will definitely be using Chatbooks again.
Ease of use is fantastic. Finished product is also very well done. I was very happy until I saw that several pics were duplicated and others not printed at all. There is a glitch with Instagram Slideshow. I contacted Chatbooks. Customer service is very nice, and seemingly helpful. I was instructed to delete the duplicated pics, and add them again from a different source. I was assured this would fix the problem. I did as instructed. Book was re-printed and sent to me, only to discover the SAME thing happened again. This time they want me to email the pics to them as well as tell them where they are supposed to be placed in the book. This process takes the EASE, out of this whole APP. I would have had less trouble making a photo book on another site, and those are pains to deal with as well.
So, I’ve asked for a refund, and when they fix their glitch I’ll try them again.
Edit 1- I have received a message from Yvonne @ Chatbooks. Not only have I been refunded for my 2 incorrect printings, I have been given a credit so that my next Chatbooks will be free.
I’m raising to 3 stars as their customer service really is good. They have all been very friendly and tried to help. When they have the Instagram glitch fixed, I will definitely be ordering again.
4.999 out of 5!!
by 333smilee on 2020/02/02 15:02
I’m a very sentimental person, but uploading my pictures to Walgreens and get them printed and put in scrapbooks was just making me want to pull my hair out. THANK YOU for making this so easy!!! I love the quality of the hardcover and the ability to do collages. Including dates from when the picture was taken saves me SO much time. The one thing I’d ask for an improvement on is when you want to do a text page please provide more font options. The one that’s available is honestly just so unappealing. And I love the simple straight forward white background when the picture isn’t taking the entire page, but it may be cute to provide different backgrounds besides just the white. Food for thought on the next update. Also, if you could include other holiday templates that would be so fun! Like Halloween, valentine’s, Easter, etc. Thanks!! Planning on doing one for my grandfather and so far it looks freaking amazing
Sooooooo convenient!
by #Nirvana on 2019/04/27 03:04
When I first learned about chatbooks I thought, “What a perfect and easy option (so long as you have a phone to do it with)! Oh the technology & options we have these days 😊”.
Being a parent and childcare provider, I’m always taking photos. But specifically finding the time to go through and organize & turn into a viewing option (instead of them getting lost through the years...), you can throw them-labeled or not, your preference-in a book that is easy to detail, affordable & quick to receive. Even being able to send to family & friends far away. BONUS!!! (You’re welcome Gramma & Mother-in-Law 😘).
I’m glad I know about Chatbooks...because I USE IT 😁 & recommend it! Thanks for being available and keep doing what you do & keep improving where you learn you need it. Oh, and their customer service is prompt, reliable & awesome. Ok, I think I’m done....
Happy Chatbooking!
So frustrating!!!!!!
by Wifiepoo on 2018/07/13 12:04
I was given a coupon for a "free book" and worked on making it for hours. Then when it was time to order, I found out the coupon wasn't good for just one book, I had to start a subscription. I just want one to see if I like it first! Then when trying to make my free subscription book, I'm trying to add just one more picture and instead of adding that picture, it is adding multiples of other pictures I already have in the book. I have done everything I can think of. I restarted the app, I resigned in, I updated the app... I cannot get it to add that ONE picture from ANY of my means of getting pictures (instagram, Facebook, my photos...). I've been working on trying to get these photos added that I want for almost an hour now. I thought this was supposed to be EASY!!! It's NOT!!! I have 2 young kids. If I wanted to spend this much time on a photo book, I'd order one through Shutterfly, at least I already KNOW they have good quality. I'm so upset about this.
Edit: I finally got my book. The quality is good.
Customer service/User experience
by Seggyrofl on 2019/06/15 20:28
I ordered a hardcover large book to cover the first 6 months of my daughter’s life. I wanted one to keep and one for my parents and one for my husband’s parents. I ordered one to start with as I hadn’t ordered before and wanted to make sure I liked the quality. I used the app and found it pretty user friendly.
I received the book and really liked how it came out. I decided to go ahead and order 2 more but wanted to change the cite design on the cover. In the app I had trouble. My book I had ordered wasn’t saved under my books and the only way I could see it was as a prior order. However, I couldn’t edit it at all. I texted support which it said usually responded with in minutes (it was during the day on a weekday.) After a few hours with no response I played with the app more and figured out how to copy my book and then edit it. I did so and changed the cover design and ordered 2 more books. The next day customer service got back to me which is not an unreasonable response time except that it was supposed to be much sooner.
Fast forward to receiving my books today which were supposed to be gifts. The title on the outside literally says “Copy of *the book’s title”
Upon going into the app I accept that this is my fault for not noticing but I do think this is a design flaw. The working name of a book is one thing but then changing the text of what’s to be printed to that same name is stupid. I’ve now wasted well over $100.
Was so excited for my first book but then it arrived
by Shaygotcha on 2017/11/14 12:22
1st I would like to say the app is great easy to use and takes just moments to make a book. I loved the idea of this app. So it took almost 3 weeks for the book to arrive. That’s ok I picked free snail mail. So today I open my mail box and there it is. So excited then I touch it.... oh gosh it is wet and muddy . But I think surely they mail it in something that is water proof. NOPE. I open it ... and the book wrinkled and wurped from being wet ..and pages wee discoloration red from being wet.. which I guess is the post mans fault but still if the package gets wet at all the book is ruined Bc the way they ship them. Love the size of the boook .. not to gig not to small. Now let’s talk about picture quality .... not so good. The pictures I choose were from a photographer we paid for while we were on vacation TOP QUALITY... but in the book they are grainy and dark colors... for 6 bucks I guess You get what u pay for.. I may try Shutterfly next and pay more and see if I get better shipping and print quality... sorry Chatbooks I wanted to love you soooo bad!
Easiest way to document our life and my kids love them!
by Idaho K on 2020/02/06 05:10
I have been doing a Chatbook series for many years now from my Instagram. I loathe taking time to sit down and create a photo book so this is a magical alternative! I simply upload photos to Instagram I know I will love in my Chatbook and add captions with my favorite story or memory (often hilarious kid stories you don’t want to forget). Who are we kidding, I don’t do Instagram for the social aspect anymore I literally do it as a way to create my Chatbook and capture memories. Furthermore, they have THE best tech support of any product I’ve ever seen. You send them a text through the app and it opens in your iMessages app and you are able to just converse at your leisure over text about a question. It’s always a quick response and a quick fix with a delightful customer service person. Thank you, Chatbooks!! Our family adores your product.
Thank you from the bottom of my heart!!!!
by Mrsscott54 on 2017/09/04 14:17
I LOVE this App!! It's the best app ever! Just finished another Chatbook! I can't thank Chatbooks enough for what you all have done by creating such a cool app! I'm a caregiver for my mom who has Alzheimer's. I truly enjoy storing all of our good times together in our own Memory Books! Sadly, due to this ugly disease, each precious memory we make together is stolen from my mom as she forgets after only 10 seconds. 🙁. Now, because of how easily you have made it for me to store all of our beautiful memories in each Chatbook I create, mom is able to retrieve them anytime! Thank you for making this possible!! I will continue to make these beautiful books for my mom, so that she will be able to keep all of her lovely memories, close to her heart! Thank you, I will treasure these books of mom's memories for a lifetime! ❤️❌⭕️❌⭕️❤️
Superb customer service!!!
by Kymy12 on 2018/10/17 03:11
Let me just start by saying this app is very straight forward and user friendly. It’s not hard to navigate and I’m able to add or take away pictures from my books easily. And I say this because good customer service is hard to find, but amazing customer service is rare. I’ve used Chatbooks for awhile now and my first encounter with their staff was because a picture had been put in my book twice. They allowed me to change it prior to sending no problem. And my last two encounters were because I had ordered a book and changed my address too late on accident. The book had been sent to my old address, and never sent back. They sent me one (after waiting the proper amount of time for the first to possibly find its way to me) for no charge! I 🧡 Chatbooks!!
Easy to use, but charged 3x
by U r the best on 2020/08/04 05:21
I don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book
Absolutely love this app!!
by S-titti on 2017/11/01 15:55
I almost feel bad taking a star off, because I cannot day enough wonderful things about how wonderful this app is.. however, some of the parts of making the book I feel could be made easier.
I always forget where to find the edit function to put a title on the cover. And every time I need to add pictures from Instagram (if I don’t do it all in one go)it has to load all of them, which it does quickly, but still it seems like they should stay loaded somehow.
That being said I have made custom books for each of my kids birthdays and in 6month increments for my baby.. and I literally make them while I am nursing her to sleep. My one year old is OBSESSED with these books and I even made her a little flip book that she looks at over and over with pictures of relatives and herself!
What a great system this is. I am so happy to be a chatbooks customer!
Fast & Easy Set-up for Albums
by MelissaZMartin on 2020/07/03 14:56
This is a great way to create books of favorite memories. Just select photos from your phone or social media and upload. You can select the photo for the front as well as rearranging the order of the photos. This app allows you to preview the book to be sure the photos are as you want them to be. Great price! Free shipping if you are willing to wait about 2 weeks to get it. If not, there are other shipment options with increased pricing. Haven’t seen my book yet, so I can’t attest to the quality of the book. The only drawback is that you have to create a “series,” which means all of your books have to have the same spine title. I would prefer to be able to change the spine title for each book, based on the occasion or event featured. This would make them easier to organize if you order a lot of books, which I had planned to do.
Lightning quick in-app customer service response!
by J. Grimm on 2018/07/29 00:57
I’m still in the process of creating my first book, so my experience is based on this. I choose to use my Instagram acct and it pulls the pics, text, and dates then lays them out for editing and removing any you choose. It also allows adding another contributor which is great for creating collaborations.
I was also looking to create a gift book of pet pics for a friend and used the contact button in-app to ask if it was possible to import a friend’s instagram account. It is not possible as is is a privacy issue. You can only use your own Instagram acct. but you can import any pics from your device to create a book. The CS response was nearly instantaneous, and down to earth, even offering condolences for my friend’s pet passing away.
GREAT customer service
by Bean2Bird on 2021/02/22 17:44
UPDATE: the flaws were mine. 😅 I’ve learned how to link this to my Instagram account and have changed the method I’m using to receive the books regularly. As always, their customer service is 👌🏼👌🏼
I like this app, but there are a few flaws. I linked my account to my "favorites" album, but instead of taking my favorites chronologically, they'd stick them into whatever album in whatever order and sometimes I'd get duplicate photos in multiple albums. It's not super user-friendly. Even after having watched the tutorial, I'm still having some issues and have had to spend a lot of time getting my books the way I want them.
HOWEVER. I would absolutely recommend this app; I'm sure the bugs will be worked out and until then I'm getting a super inexpensive, relatively easy to put together photo book of pictures mailed right to my house. They're awesome quality and I will DEFINITELY be using them exclusively for printing my pictures from now on. I'm just really hoping the bugs will be fixed as they grow.
In the mean time, their customer service is astounding! I always get my problems resolved almost immediately. I've been impressed with the company in general, but the app needs a few tweaks.
Thank you!!!
by Dolly972 on 2018/09/01 19:36
Chatbooks meets a need in a wonderful way. My mom is 92 and is no longer using technology. I live 1700 miles from her and was sad I could’t email her pics. I have a crazy busy work and fam life and never seemed to get pics printed and snail-mailed. Then I tried Chatbooks and it has been such a joy for both of us! I have done 4 now - some with family pics, one an album of a special trip she and I went on years ago. I have them mailed directly to her. I talk to her on the phone every night and the joy she gets when a green envelope arrives is amazing. I look at the album on my phone as she pages through and we discuss the pics. She shares them with visiting family which is nice.
I wouldn’t say the pics are super high quality but they certainly meet the need. And the price is fantastic. I absolutely LOVE Chatbooks.
Worst experience!
by Jen Jen 8754 on 2019/12/19 13:05
Just gave birth to my baby boy in August and wanted to make amazing photo books for the grandparents and it has been nothing but hell and stress since I started. First, takes forever to get photos uploaded and make sure they don’t turn to blank pages or sync. I have never had an app take so long to sync photos and sometimes wouldn’t even do that. Once I thought my books were ready for printing, i reviewed my photo books that I made...there were pages missing, pictures all our of sorts
My sons 1,2,3 and 4 month photo was missing from half of the grandparents books...the pictures my husband and I were most excited about 😡
Good luck calling chatbooks, you have to text them...good luck getting a response...
Took 2 days for me to get a response and having those horrible books shipped to me so i have “something” to give the grandparents for Christmas. Only good thing is I got a full refund...never again will I use this app and do not recommend it to anyone
Walgreens or Shutterfly 🙌🏻
Doesn’t work, customer service is friendly but slow
by nblloyd on 2018/11/09 00:05
** Update: Logged in for the first time with a new phone and suddenly all my old photos were added again to my album. Had to contact support yet again for something that didn’t work the way should. **
I feel like every time I want to get into this app, something new happens.
First, I wanted to set up an automatic book from my Favorites. The app had to sit there for HOURS with the screen on and the app open to sync all my thousands of favorites. It also crashed after every 500 photos or so, so I had to babysit it while this sync happened. Then after all that, I had to go an individually delete all the old photos I never wanted to have printed anyway.
Next, they sent me a book full of someone else’s pictures. When I contacted them, they spent a good week asking me questions before sending a replacement.. to the wrong address. It took 3 weeks to get that issue resolved.
Now I get a message every day that some photos haven’t been uploaded. They don’t say which ones and the only solution is to leave the app open (they suggest overnight!) or contact customer service. So I’m contacting customer service yet again and it’s the same friendly but unhelpful back and forth that I’m so used to now with this company.
I was ready to give up after the first problem, but I kept giving them more chances. For something that promises to make photo books easy, I can say they do not deliver on that promise.
Fantastic service
by _jodie on 2018/06/25 13:27
I used Chatbooks for the first time to create a simple photo book for my son’s kindergarten class. Even though I paid for the fastest shipping, USPS had some issues and it looked like the books would not arrive in time. I contacted Chatbooks directly and they were incredibly fast to respond and very understanding and helpful. They contacted USPS and we managed to find out where the books were so that they could be held there and I could collect them. It was a close call but because of the help from the Chatbooks team I picked up the books just in time to be able to give them to the kindergarten class before they went on summer vacation. They all love their books and I’m sure will treasure their pictures of their kindergarten friends for years! Thank you Chatbooks! 😃
Love love love it!
by Runsusannah on 2018/10/22 03:28
I did a baby book of my daughter’s first year and I love the way it turned out! I’m not working on one for my son and I love the new features that have made it even easier to add photos from a variety of sources! I love that it can pull photos from multiple places and I especially love the new date filter for pictures so I don’t have to scroll back through thousands of pictures to find where I left off. I’m excited about these books because if I wanted to order another copy for grandparents or if my toddlers ruined them or anything all I would have to do is reorder! I have several books in mind I want to create when I have the time, now that there is a date range filter for pictures I think it will be sometime soon! 10/10 recommend!
Amazing and Affordable!
by Olivia Jean on 2020/04/22 15:26
I love Chatbooks! I wanted all of my senior pictures in one place and I got a good quality 6x6 softcover book for just $10! I even paid for the fastest shipping so I could get it in time for my graduation party and it came so quickly! I love Chatbooks and recommend it to whoever I can whenever there’s an opportunity available! It’s way cheaper than Shutterfly, especially the shipping, and the quality is great! I’m about to purchase another for my friend’s birthday and I’m sending it straight to her house because I know I won’t have to look at it in person to know it has great quality! In the editing stage, it allows you to preview how your book will look which is super helpful in determining how you want your book to turn out. Also, it’s super easy to use!
Quality lacking
by decor8ingjunkE on 2018/09/20 17:08
I’ve been using Chatbooks for over a year now. I love the ease of having all my Instagram photos and captions automatically uploaded. Editing of the books have been fairly simple. Customer service is outstanding! With that being said, I am a little disappointed in the quality and coloring of the photos. The coloring seems to be off, and the photos look “fuzzy” compared to what they look like on my phone. I’m not sure if that’s because they are being uploaded from Instagram instead of directly from my phone, or If it’s a printing issue with the company. Even with my disappointment of the photo quality, I will continue to use Chatbooks. There isn’t an easier way out there to have your photos printed in a book, along with the captions automatically uploaded. Such a time saver for a busy mom!
So easy!!
by dgirl1919 on 2019/11/27 14:14
I cannot tell you how quick & easy this product is, and the quality is great! My photos tend to stay trapped on my phone and making an album used to seem so tedious and time consuming, but then I found Chatbooks and have made a few now literally in minutes (today’s book took me less than 15 min). I love it! Someone finally found an awesome way to bring our pics to life in a fun, easy, keepsake way- but also super fast! Lastly- I had an issue with a mistake I made on the book but caught it right after I submitted. So I used their texting customer service feature and simply sent them a text with my problem. They got back to me quick and the rep was such a pleasure to work with. I highly recommend Chatbooks to everyone!!
Has become unusable
by Dtayloruga on 2020/11/11 18:49
I have had a subscription for the monthly minis for a year now and I absolutely love it. I actually order 3 copies every month (us + 2 sets of grandparents). But lately the app has become basically unusable and so very frustrating. First when the app loads, I cannot find my monthly minis unless I click off the homepage then back on. Then it takes forever for them to load (if at all) once inside if I need to change the mailing address...forget it! It just spins and spins and never lets me complete an order! I am so tired of logging in everyday to try and complete an order and having to quit because nothing will load! I’ve talked to customer service and they suggested uninstalling and reinstalling the app and making sure my iOS was up to date. I have done all of those things and I still cannot complete an order. I was going to renew my subscription (for 3 families) but I am so tired of the hassle and frustration that I really do not think I will anymore. Too bad.
Great so far
by MammaD4 on 2020/02/13 21:05
I recently discovered Chatbooks and made my first book of vacation photos. It came in the mail almost a week before the expected delivery date and the paper was good quality. The images looked great as well. I only wish that there was a little more variety in page layouts and that I could write longer captions as well as captions on the pages with multiple photos on them. It seems like there’s enough space. I would also love if I could add text directly on the photo when I choose the full page option. Maybe there are ways to do this and I haven’t realized it yet being new. Overall I’m really enjoying it. I’ve already recommended this app to a few friends and am not working on book number five.
More expensive than using a local shop or kinkos
by lilbityellow on 2020/02/24 21:13
While the app interface is easy to use and the customer service is 5 stars. The cost for shipping makes it not really financially prudent.
You pay for a photo book that’s $15 for 6x6 with 30 pages pay for premium shipping that costs $10 dollars and takes a week to print and get to you. If you contact support to see if the time frame is on the closer end of the estimate than the longer one... they offer you to change it to expedited for another $15. If you take that option, you are paying for $25 for just shipping and the book is $15 so ... the book costs less than their expedited shipping. I would say use them if you don’t want to use a local shop or kinkos and have time to take the least inexpensive shipping cost.. otherwise it’s not the most economical.
User Friendly and Great Customer Support
by AMapOfTheStars on 2020/02/06 13:53
This has been my first time using Chatbooks, and I definitely plan to make another. I found the books a bit expensive once the page numbers start to get high, so I ended up making collages of all my photos in a separate app (so I could choose different templates than the collages offered in app), with a 3:3 ratio so they are perfect squares and fill the page completely. Then I uploaded them page by page with no issues and the format was beautiful! I also love that you can use any photo for your book cover.
At checkout I had a small issue applying a discount through my email, but I contact support and within a few hours they had it corrected for me. I’m really happy with the quality.
Easiest app for photo books!
by Ttyltdy on 2018/07/27 19:55
Ive been using chatbooks for a few years and over time the app has just gotten better! I started out creating a subscription linked to my Instagram account - that’s right. Every 60 photos I get an email saying I have a new book ready to print, I just need to edit it. It prints pics along with their captions. Mostly I use my instagram for our family shenanigans so this was the easiest way for me to get photos out of my phone.
Now chat books are super easy to create theme books too. Covers are cute and the app is designed so all you do is chose your book size, pictures, soft or hard cover, special cover or not. And done. So fast!! Cannot stress enough how much I love this app for family photo books!!
Easy to use but lack options
by Jordirobinson on 2017/12/01 16:12
I like the convenience of this app but a few things prevented me from giving a 5 star review.
I don’t like that I can’t order multiple different books at the same time. This forces me to have to pay separate shipping costs that end up totally the same cost of one book!
Compared to other companies they lack different layouts and creativity in artwork to make it look like an actual scrap book.
Other than those two negatives, I chose this app for 2 reasons- I started creating it before looking into other companies so starting over would be cumbersome and the convenience. This app allows me to never get on a desktop and access all photos from social media and my phone. I also love the fact it sorts pictures by date as a default which saves me time arranging. I will give more feedback once I receive the product.
The app is terrible making the product not worth the trouble
by jmarshallpharmd on 2020/11/12 02:08
Bottom line up front: the app is terrible, freezes and crashes with each use; mini books are not available on the browser version.
I have used Chatbooks in the past with satisfactory product. I was excited to see the “grandparent mini” which you can create a monthly book for a fair price that’s mailed directly to whoever you choose. Keep in mind, these awesome mini books are *only* available to be viewed, created and edited on the app.
Switching back and forth between addresses for shipping freezes the app, a continuous spinning circle indicating it’s loading. I finally found a work around to get it mailed to each recipient.
THE MOST FRUSTRATING part is every time I open the app to add photos for the current edition, I get the “spinning circle” and nothing ever loads. Tech support is pretty accessible via text- their reply is “Please update to the most recent version of the Chatbooks app, and then if it is still freezing you can uninstall and reinstall it. That should do the trick!” So what, am I supposed to uninstall and reinstall every time I use it? My phone has been updated as well as the app.
If I hadn’t already purchased 3 annual subscriptions, I wouldn’t waste my time despite the appealing deal.
I have at least been able to view the final printed product. Photos turn out a little darker than the original product.
Wonderful app, beautiful books, coupons are VERY short lived
by JennyM2019 on 2019/12/08 15:15
I absolutely love Chatbooks, I have purchased 6 of them so far and they are so lovely and are a good quality book. It’s so nice to be able to turn our photos into a tangible book that we can look through with our children. I do however get frustrated every time I am sent a coupon. They are so short lived there is no way I could finish a book by the time they expire. I wish they would at least give you a few months to use them so that you don’t have to try to do a rush job. I make birthday books for each of my children as well as a family book for the year so they are larger, hardcover books. I guess the coupon codes must be meant for those who are having small books come from their instagram accounts.
Love This Service
by Raquel Cook on 2018/11/18 22:08
I’ve been using Chatbooks for a little over a year now. I love that the app links to my IG account and all I do is post photos that I love to my Instagram account and after every 60 photos I post, I get an email saying my next Chatbooks is ready to go to print. I go into the app and choose a cover for my Chatbooks and hit “ok” and a few days later I have another album in the mail to add to my collection. It’s a great way for me to keep up with photos of my kids. Chatbooks has made it super easy to get my Christmas cards done this year. All I did was choose my favorite photos from the year, arrange them how I wanted on the template they provided and wrote a short message on the back of the card. SO EASY!!! Thank you!! Thank you!!
Saw the Light!!
by ImSoooz on 2018/04/14 18:54
Easy to work with this company! Very responsive. Had a issue with some of the book editing where the last book arrived unedited. It must have had pictures automatically uploaded or whatever happened. Regardless what, I didn’t get to it before it shipped. That bugged me, so I needed to stop the auto ship. I stopped using Chatbooks altogether. Then I was sitting around after dinner with my husbands su to come and go and in-laws. Someone grabbed the chatbooks and it was great! My husband finally 😂 acknowledged that he loved them and said to not stop getting them. It was like the old days before computers stored our pictures. 👏🏼👏🏼 I’m more careful with my uploading/editing now... or we’ll see. 😉 they made it easy to come and go.
Love this, do it now
by Gamequeen9498 on 2017/09/23 07:07
Before chatbooks i hadnt had a real copy of any of my photos since before digital cameras were invented!!! Too long!!
Its very easy to figure and and load your pictures and pictures that are from other peoples cameras or phones etc
I now have a whole collection of photo albums that i have ordered from the app and u choose whether to get soft or hard cover books.
You also can choose to type in what happened or what the picture is actually about before everyone forgets!
The only issue i have and i hope the company works on this in the future is the quality of the actual prints. Its not such a big deal that it stops me, but wish it could be updated a bit
Was great now disappointed
by Mandy141414141414 on 2019/10/11 15:40
I absolutely loved this app for 6 months. Was getting a book a month, then all of a sudden my auto fill stopped working. Discovered in March they were having issues with Google Photos. No notifications came out and no resolution. Customer support really didn’t seem to care how it impacted users. Would just say start a new series and use your camera roll- the problem lies with the photos that are no longer on the roll and you shouldn’t have to start a new series. I finally went in and individually selected 300 photos to make Chatbooks... the photos wouldn’t load for me to be able to see them in the books and make sure I was okay with them. Again I was told it was an issue with Google photos and to just start a new series with my camera roll. They don’t care about their customers or if they loose a customer. Super disappointed.
Best App Ever
by Bugger14 on 2017/12/25 21:53
Best app ever!! I ordered a book for my parent’s anniversary. It was 366 pages. I used the app and their online website. I am very impressed with the ability to sync photos and delete simultaneously- it was so helpful to work on a larger format and watch the book come to life right before my eyes! Along the way I had several questions and I can not say enough about their incredible customer service! Kudos for helping and explaining in detail things that weren’t clear enough for me on their faq area on the app. Thank you so much for the gift of a lifetime!! I ordered a second book just my house. Everyone wants a book now! I will be ordering many more books in the future!! You guys “ROCK”!! Thanks again !!
Rating Trends
258,239,291,345,307,315,264,291,288,302,268,301,217,195,148,126,139,105,102,93,104,62,117,134,144,146,124,225,367,460,351,226,106,96,94,102,117,120,146,121,105,106,105,92,91,104,75,62,70,69,76,78,69,80,77,85,62,82,0,3953,100,65,64,61,57,61,53,55,58,69,44,43,48,46,64,60,63,69,67,65,62,60,57,73,81,68,54,62,48,54
All Versions
5.0
146,446
total
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5
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128,637 | |
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4
|
13,388 | |
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3
|
2,884 | |
|
2
|
668 | |
|
1
|
869 |
Current Version
(3.15.0)
5.0
142,591
total
|
5
|
125,418 | |
|
4
|
13,041 | |
|
3
|
2,783 | |
|
2
|
597 | |
|
1
|
752 |
Version History
| 3.15.0 | Current Version | 03/02/2021 | |
| 3.14.2 | Upgrade | 02/22/2021 | |
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| 3.13.26 | Upgrade | 02/06/2021 | |
| 3.13.25 | Upgrade | 02/01/2021 | |
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| 3.12.0 | Upgrade | 11/23/2019 | |
| 3.11.5 | Upgrade | 11/22/2019 | |
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| 3.10.6 | Upgrade | 11/09/2019 | |
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| 3.10.3 | Upgrade | 11/04/2019 | |
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| 3.9.21 | Upgrade | 10/31/2019 | |
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| 2.1.1 | Upgrade | 12/14/2015 | |
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| 2.0.1 | Upgrade | 09/22/2015 | |
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| 1.4.3 | Upgrade | 05/20/2015 | |
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| 1.3.17 | Upgrade | 12/20/2014 | |
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| 1.3.13 | Upgrade | 10/09/2014 | |
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| 1.3.11 | Upgrade | 08/17/2014 | |
| 1.3.10 | Upgrade | 08/07/2014 | |
| 1.3.9 | Upgrade | 08/01/2014 | |
| 1.3.8 | Upgrade | 07/18/2014 | |
| 1.3.7 | Upgrade | 06/28/2014 | |
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| 1.3.4 | Upgrade | 06/05/2014 | |
| 1.3.3 | Upgrade | 06/01/2014 | |
| 1.3.2 | Upgrade | 05/29/2014 | |
| 1.3.1 | Upgrade | 05/23/2014 | |
| 1.3 | Upgrade | 05/19/2014 | |
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| 1.2.4 | Upgrade | 03/28/2014 | |
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| 1.2.1 | Upgrade | 02/27/2014 | |
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| 1.1 | Upgrade | 11/18/2013 | |
| 1.0 | First Tracked | 11/08/2013 |
| Keyword | Volume | Hits | KEI | Rank |
|---|---|---|---|---|
| chapter books |
|
|
9.73 |
67
1
|
| freeprints photobooks |
|
|
374 |
9
|
| simple prints |
|
|
28.27 |
7
|
| photobook america |
|
|
0.00 |
5
|
| family album mitene |
|
|
21 K |
4
|
| free prints photobooks |
|
|
32.62 |
4
|
| chatbook ltd |
|
|
0.00 |
1
|
| bini photos |
|
|
0.03 |
—
|
| free phone book |
|
|
0.00 |
—
|
| baby photos lite |
|
|
0.00 |
—
|
| # | Apps | Search Visibility Rankings | Category Rankings | Keywords ranked for |
|---|---|---|---|---|
|
1
|
- | - | ||
|
2
|
- | - | ||
|
3
|
- | - | ||
|
4
|
- | - |
|
|
|
5
|
- | - |
|
|
|
6
|
- | - | ||
|
7
|
- | - |
|
|
|
8
|
- | - | ||
|
9
|
- | - | ||
|
10
|
- | - | ||
|
11
|
- | - |
|
|
|
12
|
182
|
- | ||
|
13
|
- | - | ||
|
14
|
380
1
|
- | ||
|
15
|
- | - |
|
|
|
16
|
- | - | ||
|
17
|
- |
80
3
|
||
|
18
|
- | - | ||
|
19
|
- | - | ||
|
20
|
- | - | ||
|
21
|
- |
117
2
|
||
|
22
|
- | - | ||
|
23
|
-
1
|
- | ||
|
24
|
- |
68
2
|
||
|
25
|
- | - | ||
|
26
|
- | - |
|
|
|
27
|
- | - | ||
|
28
|
- | - | ||
|
29
|
- | - |
|
|
|
30
|
- | - | ||
|
31
|
- |
128
25
|
||
|
32
|
- | - | ||
|
33
|
- | - | ||
|
34
|
- |
102
12
|
||
|
35
|
- | - |
|
|
|
36
|
- |
47
3
|
||
|
37
|
- | - | ||
|
38
|
- | - | ||
|
39
|
105
10
|
- | ||
|
40
|
- | - |
|
|
|
41
|
- | - | ||
|
42
|
- | - | ||
|
43
|
- | - | ||
|
44
|
- | - |
|
|
|
45
|
- |
54
1
|
||
|
46
|
- | - | ||
|
47
|
- | - | ||
|
48
|
- | - |
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