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App name
Chatbooks: Print Family Photos
Description
The Chatbooks app is the easiest way to get photos off of your phone and into your hands—perfect for kids and families. Millions of Chatbookers use the Chatbooks app to print their photos—join them! Says Buzzfeed: “You can have a beautiful book in minutes.” Choose the option that’s best for you: Ongoing Book Series Automatic photo books printed from any source you’d like $10 for 60 pages, plus free shipping Print your Instagram feed, camera roll, or Facebook photos Softcover or Hardcover options 6x6 and 8x8 sizing Pause or cancel anytime Only pay when books print Standard Photo Books A book for any occasion Softcover and hardcover options 6x6, 8x8, and 10x10 sizing Add 30-366 pages per book Starting at $10 for a 30 page book Premium Layflat Books 10x10 gallery style book Fill with special occasions and favorite memories Printed on archival Mohawk Matte Paper 5x thicker pages than Standard books Monthly Minis 5x5 sizing—a mini book for mini hands $5 per month plus free shipping 30 photos directly from your phone Send to print whenever you are ready Gallery Wall Tiles 10x10” easy peel and stick (and re-stick!) wall tile Wrapped canvas $15 each, plus free shipping when you order 3 or more Cards Photo cards for every occasion: birth announcements, thank yous, invites, and more! Thousands of unique designs Free customizations—text, layout, color, and more Free back printing Free return addressing Free rounded corners Postcard options
Use iPhone app NOT iPad app
by Moonbfly on 2020/10/18 20:47
I’m a dedicated Chatbooks fan! But I’ve learned some things over the years: first off the iPhone app works much better than the iPad app. The iPad app has much difficulty uploading pictures. I’ve been told the desktop version is much better but that doesn’t work for me. I also use a different photo collage app so I can edit the collages much more and use a variety of layouts, but you have to be careful to leave enough margin on the edges or you pics will be cut off. Also, be sure to preview before you print as you may need to edit the edges of your photos. One more thing Chatbooks has great customer service and I’ve earned so many rewards over the years but they only let you use one code per order!
Glitchy lately
by Egmtgrl on 2020/10/18 04:38
I’ve been using Chatbooks for years and love it. Lately the app seems to be glitchy and I can’t edit pictures or it’s super slow. I’ve tried deleting and reinstalling, as well as WiFi/regular data. Not sure what’s up, but hoping for an update to resolve issues.
Loved it until
by Haley0489 on 2020/10/17 16:02
The developers keep trying to update the app with unnecessary editing options like the new select and rearrange options. It’s made the app extremely slow and glitchy and almost impossible to use in its current state. Go back to basics. If it’s not broken don’t fix it.
Buggy, don’t see all photos, can’t crop accurately, can’t see shopping cart
by need mlre on 2020/10/15 00:20
Wow, I’ve ordered one Chatbook two years ago and it went fine. Decided to start some new books and I can’t even create them. I Cannot see my shopping cart that holds over 5 books which is over $300. Can’t manipulate or edit books with simple things such as choosing a cover photo or cropping. Terrible!
Amazing
by chamka21 on 2020/10/14 04:18
This app is honestly amazing, it makes everything so easy in my opinion. Today I messaged their “support team” to help get a problem fixed and the person who helped me was extremely nice and got back to me very quickly. It was definitely the best experience I’ve had with that kind of stuff.
Rating for update. 5 stars normally
by !!!!!!!me!!!!!!! on 2020/10/11 18:00
Love this service- but after update pictures aren’t loading and it’s giving me blank pages.
Can’t Add Photos
by bailey_nicole91 on 2020/10/09 12:19
Once I start a book, it will only add a few select photos then won’t let me add anymore. Really want to figure out how to make this work but have selected all my photos (100s) multiple times for the app to simply not include them in my book. Tried loading small batch and even one at a time and still no luck.
Crashes
by KC_13579 on 2020/10/08 15:24
App crashes every time I try to go to the cart to check out. Tried installing and uninstalling but did not work. Takes away some of the ease of ordering to have to go to browser and order.
Love it
by Pineal26 on 2020/10/04 17:32
I love it, the pictures are good quality and clear
Glitch
by TRB1597 on 2020/10/02 15:09
The app was super easy to use it’s just that every time I go to check out the app closes. So I haven’t been able to to purchase my book.
Crashes every time I go to checkout
by MusicLVR83 on 2020/10/02 13:35
This app was easy to use to make my photo book, one of the easiest interfaces. I don’t like I can’t remove the dates on the pages. However the worst part is I can’t purchase my book, every time I press check out the app crashes.
Great App
by Happy Emloyee on 2020/10/01 05:23
This App was very easy to navigate!! I really enjoyed making this photo album
Mama guilt is gone!!
by Buckeye205 on 2020/09/29 14:35
So simple and I was 6 years behind due to LIFE! It was so easy and their customer service was awesome!
Expensive Shipping Charges
by mel.desmo on 2020/09/28 13:52
Shipping is outrageous for such a small package, especially when I spend $135 on the book itself!!
Awesome app!
by 9282020 on 2020/09/28 13:29
Such an easy app to use! I love being able to sit down and make a photo book so quickly!
Canvas squares
by Longtime Chat Book Customer on 2020/09/27 19:08
I just ordered my tiles but can’t find the 25% off promo code. Can you help me? Linda Pedersen
Chatbooks
by Elsieme on 2020/09/27 03:31
Seemed easy enough to use. I had a lot of editing and rearranging omg and they didn’t give up on me, yay, can’t wait to see my first book, I added additional pages, hoping it comes out awesome!
Almost perfect
by Vell21 on 2020/09/26 17:23
I have enjoyed Chatbooks. It provides an efficient medium to make pictures into lasting memories. I have one frustration with the iPad app. The app would be more user friendly in landscape mode. If this is possible, Chatbooks would reach perfection in my mind!
Really excited until I wasn’t
by KarenMBest on 2020/09/26 14:51
I thought this would be a great way to display the birth of my son until his first year. Have 4 books lined up and then I can’t get past the “set up reminders” to continue the book series. Not happy about this at all. And can’t buy anything because I can’t even more forward.
Bird books
by JeanSchipper on 2020/09/25 19:41
I placed an order for my first three books and was under the impression my third book was free but I was charged $10.00 X 3 for $30.00. How was I misled? Jean Schipper
Enamorada
by sasachiel on 2020/09/23 04:18
Wao!! No puedo esperar a ver el resultado final
No Scrapbooking!
by BeachReadKKW on 2020/09/22 17:33
Easy way of saving photos! These books also make great presents. Make one for yourself, and another one for the person that is with you in the pictures.
Screenshot
by nickky.Jay on 2020/09/22 06:57
I just started using this app. My sister-in-law showed it to me. While I’m excited to get my book, and make many more I’m disappointed I can’t use my screenshots! I wanted to do a book of my sons first year even tho he’s six now. So to get most of the pictures I had to screenshot them but I can’t even use them after I spent so long tracking them down.
Amazing customer service
by rightttttttt on 2020/09/21 23:33
I needed help because I made an order and then I realized I made a mistake, the customer service is so easy because you it’s through text not call. I had someone contact me almost immediately, I explained my problem and she immediately canceled my order and refunded me with credits. I plan to use chatbooks for a very long time! :)
First order
by Hot Catch on 2020/09/21 21:22
I am absolutely in love with my first mini for the monthly pictures option. The only negative was the binding of the book was damaged in transit, however I sent a text and within a minute the team responded I sent a picture and they are reprinting and delivering in a weeks time! I have since ordered 3 hard cover 8x8 and am anxious to receive. This is perfect if you have little ones to keep up with all of their firsts! Thanks CHATBOOKS! I will be recommending to all my family and friends!
Good, but...
by oN emankciN! on 2020/09/21 03:27
I like the app so far, my only issue is it’s a little confusing. I’ll have to explore and figure things out.
Nice quality...
by DC1467 on 2020/09/20 22:55
...and easy to use.
Love the new grouping of similar photos
by Traveler102938475 on 2020/09/20 16:43
But it won’t add the new photos to my book when I select them from this view. Seems like a pretty major bug.
Love it!
by Nicu Mom of 2 ✌🏽 on 2020/09/19 20:27
Made my first order and excited to see what the books look like! The only change I would do is not group the pictures by the dates. I have plenty of pics that I save to my camera whenever they pop up from a Facebook memory and we’re taken years ago OR from whenever I download other old photos from years ago but it will show as 2020. I will make another review once the books arrive! 😊
Questionable support
by beaslty on 2020/09/18 15:39
After unacceptable customer service downgrading to one star. Will not be using this again. I’ve ordered three books at two separate time. Two have been seamless transactions while the third book got lost somewhere multiple times. I contacted support the first time as the order got lost somewhere in the printer queue. They corrected immediately but now it’s still lost in transit. Three weeks later the answer is to keep waiting for it to show up. This missed what date for what the book was ordered for. Books are beautiful and love them but after this experience will likely try another app.
Cloey
by Ellyanas Mommy on 2020/09/17 19:42
I love this App! I order every Month & always order for special occasions also! Cheap and affordable picture books & more!!!!😇🥰🥰🥰
Morgan was terrific in helping me! Love Chatbooks!!
by lmarsha on 2020/09/17 05:05
Chatbooks are priceless and they are so helpful when ever I have a question!!
Family stories
by OlgaSugar on 2020/09/17 01:24
T
Amazing
by Shiny daddy on 2020/09/14 20:36
I couldn’t be happier with my book of photos. Chatbooks is such an awesome app and company, and I am so happy I tried it out! The quality of the photos and the sturdiness of the book itself, is absolutely incredible and it is perfect way to have all your wonderful memories captured and photos in print!!! I can’t wait to make more!
Best way to have my pictures printed
by Cfmendes@1977 on 2020/09/14 14:19
You will love it!
My first book
by friedline33 on 2020/09/12 23:55
Loved my first book! Just ordered a second👍🏻😄
Sooo easy to create❣️
by GammaNayNay on 2020/09/12 20:54
Love that it’s so easy and that you can add comments. Finally a way to take photos off my phone‼️
My email was hacked
by iolaus1974 on 2020/09/12 18:05
I was notified that my email was hacked by this website...beware!
First time order
by Nice kid baller on 2020/09/11 01:20
LOVE LOVE my books! Can’t wait to make more !!
Good concept - app needs work!
by darn123456 on 2020/09/10 16:08
Loved it at first but I deleted one picture in a series of books and instead of just letting me add a picture it moved all the pictures in the whole series 😤... I’ve been trying to fix it for hours and it is deleting random pictures and moving them but not where I’m putting them ... extremely frustrating!!
Super user friendly- love it so far!
by PJKJ5 on 2020/09/10 15:39
Super easy to use!!! Can’t wait to see how the book turns out!❤️❤️❤️
Never received order and customer service won’t answer
by embaiers on 2020/09/10 00:58
Never received my book. Contacted customer service twice and they never messaged me back. Worried it’s a scam
The only memory book maker
by gelis1979 on 2020/09/09 20:44
Chatbooks is the only reason I have an IG acct. It makes creating memory books for my kids easy!
Awesome love my Chatbooks!!
by Threebe2009 on 2020/09/09 13:46
Live my
Easy
by vince2319 on 2020/09/08 03:19
Easy!! You thought about doing this.. and hoped for an APP like this. It’s easy, convenient and inexpensive. Love it!
So simple, perfect for my family
by pastoring on 2020/09/07 22:03
Love it!
Love Chatbooks!
by jkgibso on 2020/09/06 12:27
Very easy to use, good quality! I get all my kids photo albums made through them.
Photo problem
by hhhbnyffjk on 2020/09/04 20:35
I downloaded the app and finally got on through Instagram which took a while. Then when I went into my Photos it would only bring a certain ones up. And when I clicked on an album all kinds of pictures from my whole group is showing up in that one album but not the ones that were supposed to be in the album! What is going on?
Great concept..poor results
by rissosad on 2020/09/04 19:07
This is such a great idea, but several of my books arrived with blank pages. When I reached out to a representative, I was told they didn’t upload all the way before printing. When the rep “helped” me fix the issue, all my books shifted and were messed up with no way to correct. I’m sticking with Shutterfly. Reps are very nice, though. Wish this worked better.
You are not able to see the bonus Photos you select
by melissa g* on 2020/09/04 15:35
You cannot see the photos you select
Beautiful, but...
by Briansgirl37 on 2020/09/04 02:43
I absolutely adore these books. However, that’s how I would describe them. Adorable, cute, etc. They are soooo much smaller than you are actually expecting. That’s the only reason they got a 4 instead of a five 😐
LOVE!!
by Djanai! on 2020/09/03 08:33
I loveeeeee Chatbooks!!! They are great a communication!! Pictures are clear!!! They ship in mannerly time !! I love Chat books!!!!!!
My Go-To Photo App
by amzolly on 2020/09/01 21:51
Literally the easiest way to print my family’s memories. Beautiful and books and canvas wall tiles, such great quality, and WAY more affordable than anything else out there. Love love love!
An hour wasted...
by TheAlbrittonCollection on 2020/09/01 00:10
Just spent an hour selecting my photos and the app crashed. Lost it all.
This is amaizing!
by Ana S.N on 2020/08/31 22:51
I made my first book and came on time I show it to my husband he love it ! We have our first baby and we take to much picture of her I think this is a good give for her to keep all special moments the app is super easy to use !and is not expensive!!
Terrible quality
by kan2716 on 2020/08/31 21:06
These were very easy to order but when we got the photo book we were very disappointed. The quality is awful! The pictures are grainy and dark. I will not be ordering again.
Excellent experience, okay quality
by 7184ecc on 2020/08/30 15:06
I first used Chatbooks for an album of photos from a trip. Since then, I have signed up for the $5/month minis, which come with 30 pictures. The print quality isn’t amazing, but the minis, in particular, are SO fun. My three year old loves to look back at previous months, and it’s a great way to remind her about family and friends who we can’t see in person right now. I wouldn’t use chatbooks for something that you want to heirloom quality (ie a wedding album) but for fun and inexpensive books of everyday photos, it’s great.
Great app but with consistent glitches
by kroc456 on 2020/08/30 00:15
Great app but with glitches where it just auto closes and you have to start from scratch. Also has a hard time holding up Dropbox connection when trying to pull pictures from third party apps
Just downloaded
by catpbat on 2020/08/29 10:09
I just downloaded this and put 2 books together. It was all easy and straightforward. My only issue was when I wanted to place the order, I couldn’t add my books to the cart without setting up a reminder to make more books through the app even though they try to give you the option of not having to. I won’t need the reminder but it’s not the worst problem to have 😉
Beautiful
by lakota99 on 2020/08/28 21:23
The customer service is quick and very friendly. My books came out amazing. I love that you can just upload them so easily and there’s not hassle of you printing and putting pictures in a book yourself. For all the moms out there who want to have memory books but that just don’t have the time.
Sallie Mae’s Legacy
by YODA@62 on 2020/08/28 21:05
Everyone loves my book! I am connecting them to Chatbooks 🤗
So easy!
by Rowans Mom on 2020/08/26 01:58
The app made it so easy to upload photos and create an album. I’m so excited to get my first album!
Easy
by Chelsy31588 on 2020/08/25 18:08
The app is so easy to use while it does take a bit of time for the book to backup/load it was still quick and easy then I added to my cart! Can’t wait to see it.
My FAVORITE Photo App
by ellikenn on 2020/08/25 15:42
I use this multiple times a week and LOVE how simple it makes my life!! Totally obsessed!
Amazing quality
by MirElizW on 2020/08/25 03:31
I have received regular prints from Chatbooks and a hardcover photo book and all have been amazing quality and come super quickly. Can’t wait to receive our next order (:
Easy peasy
by Michampton on 2020/08/24 17:06
Love Chatbooks! So easy to use, even for this media challenged 59 year old.
Confusing App
by voodoou2020 on 2020/08/23 14:52
We’ve used Chatbooks for several years. I’m glad they keep a file of all photos printed in the past. We like the books we’ve ordered, but the Chatbooks site always has changes to our volumes that don’t make sense. Has different information every time we visit the site. +2 , +1 and such. It’s always been difficult to work through their program. Sure seems like it could be so simple. Several times I’ve though about deleting the app. Now, I can’t update the app ? Maybe the changes are too large?? I don’t know! It’s the only app I have that won’t update. I’m gonna reorder 3 newest volumes for one last set soon, and after I receive those, I don’t think I’ll use Chatbooks any longer. Too confusing!
Sooo user friendly
by $?valt on 2020/08/23 03:10
Sooo user friendly! The advertising is true you don’t have to spend hours editing. You don’t have to spend hours editing and fixing like Allen other apps
Awesome!!!
by cjal3 on 2020/08/22 15:17
Chatbooks gave me an easy solution for all the pictures I have on my phone. I have been using Chatbooks since they came out and I love them! I like being able to have a physical photo book of all the pictures I have taken with my phone.
Ads are soooo funny!
by Wonder WoMOM on 2020/08/22 02:15
The ads drew me into Chatbooks and the product is awesome!
Great
by Vanmc on 2020/08/20 18:46
Can’t wait to get these. It will be fabulous memories!!!!
We love our chatbooks
by atam27 on 2020/08/19 13:20
These books are SO easy to make! 15 minutes after getting home from vacation I had made and ordered a book with all our photos from the trip! My kids love looking through all our chatbooks and the quality is great!
The best customer service
by allierose143 on 2020/08/18 22:31
Placed my first order and had the absolute best experience with customer service e. Highly recommend!
IG books not working
by xxglasswingz on 2020/08/16 13:49
I downloaded this app awhile ago. I finally got enough money together to buy my Instagram photo books but I can’t edit the image of the front cover. The app keeps crashing and closing. Also frustrated it deleted another project book I was working on.
So far so good
by lllllacarol on 2020/08/13 15:21
It was so easy to use. I’m loving it so far.
Easy to use
by notteni on 2020/08/13 14:37
This app is wonderful! It gives you access to various platforms making it easy to access your photos.
First book
by BigHenn10 on 2020/08/12 17:54
Somehow I selected a whole book and not the pictures I wanted and couldn’t figure out how to go back fix this mistake- hope it looks good anyway. Have to work on the settings and selections to make this work better
Surprise For Wife
by Fitima1 on 2020/08/09 13:11
My wife was extremely surprised and she loved the book. I love the quality of this book and was very please with it. My only problem was delayed delivery and when I inquired the rep responded initially, but when I asked of the shipping method I never heard back from her. Still I give it 5 stars
Best Books!
by KelseyNew on 2020/08/09 05:09
Highly recommend! This app is super easy to use, has beautiful cover options, and the books print beautifully. I cannot say enough good things about Chatbooks, I finally found a book source that isn’t overly complicated!
Great app!
by LEMAMMD on 2020/08/07 15:27
I love Chatbooks! So easy and great quality. My only complaint is that you have a limit to 30 pages. I wish you could add more pages to the month...I would even pay extra!
Get one
by jayzc636 on 2020/08/06 11:47
Why an amazing experience something different
Was super easy!
by akamarista on 2020/08/06 09:49
I don’t have time and I did it really quick. I am surprised of how easy it was! Waiting to see the quality
Free shipping
by Maxies Mo on 2020/08/06 03:04
Says free shipping but when you get to paying for your book they charge for shipping no place to check for free shipping Maxies Mom
It came out amazing
by diaz414 on 2020/08/06 01:10
Budget friendly and very easy app to use. The book I got came out amazing very pleased. Unfortunately took a while to come cause of Covid but other then very happy.
Doesn’t work
by Shelbie1993 on 2020/08/05 22:35
App is not working. Can’t even create an account.
What a way to capture memories
by Oshing88 on 2020/08/04 23:13
Great idea to instantly transform instagram post to books! Can’t wait for my books to be delivered!
Amazing!!!
by TeeRoxs on 2020/08/04 21:06
Got my order today and I am so amazed. The quality is awesome and I am looking forward to another.
Crashes
by Boredouttamyfknmind on 2020/08/04 13:54
Me and my wife love this app and this product. We’ve ordered before and in the process of ordering more. Our only complaint, and we’ve both experienced it, is that the app will crash during the process which is a little frustrating because it won’t save your progress as far as what pics are being added during the crash. Other than that, this is a great product and app.
Easy to use, but charged 3x
by U r the best on 2020/08/04 05:21
I don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book
My favorite place to order prints and canvases
by Chaiag on 2020/08/04 03:53
Chatbooks had me at $15 wrap around canvases. They’re customer service is top notch and their prices are unbeatable. I’ve ordered with them over 4 times now and every time they’ve been amazing. 10/10 best photo ordering system ever.
Deleting book
by Granie2 on 2020/08/04 00:07
Couldn’t delete book to start over. Asked for help on chat but never got an answer. App Not too friendly user.
App crashes when I edit cover
by sandiegonorthcounty on 2020/08/02 16:10
Just got the app, just for my 10% off for next 24 hours. I have about 6 books to order, but every time I tap on “edit cover” the app crashes, and I have to re connect to Instagram and start over.
Chatbooks makes it so easy!
by kari+5 on 2020/08/02 04:03
It’s my new scrapbook system! My kids lives looking thru the books and they are great quality!
Sunrise☕️
by Sunrise☕️ on 2020/08/01 17:39
Love the booklets!
I love my book!!!
by mommydehart on 2020/08/01 08:36
Omg when I first heard about this app I was nervous but when I received my book I fell in love. These books are amazing I will definitely be ordering more!!!
Chatbooks Collection
by AWalkerWY on 2020/08/01 05:45
I love adding to my chatbook collection each month. Only complaint is not all of the books are the same size. So, when they are sitting next to each other on the shelf, some sit higher the others. Besides that, great memories for one who used to scrap book!
Best customer service anywhere!
by chatbooksforever on 2020/07/31 22:17
I have needed help learning the app, they responded and helped. I made a mistake in a caption, they responded before it went to print and fixed it. I needed a rush order to a critically ill grandchild out of state, they responded and it was there in a week.... with a substantial discount I might add Seriously the best customer service I have EVER received! LOVE CHATBOOKS!
Memories
by EdDro707 on 2020/07/31 03:30
I think these wall tiles are gonna look amazing! I’m super happy to have found this app. I’m going to share it with my friends and family!!!
Love It!
by Ladybug1930 on 2020/07/31 02:12
Best app ever!
Loved it until it stopped working
by Michael's Fancy new Imac on 2018/06/15 16:13
Chatbooks has been amazing for the past two years that I have been using the app. I love each and every book that I have been able to create using Chatbooks, and have loved my subscription books that I linked to my Instagram account. I was very excited about the new update and being able to use the new Roxy Technology to automatically build my albums from my camera roll. I couldn't get the update to work though. None of the messages I was sending to customer service through the app or being answered either. I finally love chatted with someone on their website to try to solve the problem, and discovered that I need to have the latest iOS update to make it work. I have been avoiding iOS updates due to the battery problems they cause. When I went to update my Chatbooks app, the details state that only iOS 10 is required, so I thought it would be fine. I'm pretty bummed that it won't work unless I update to the latest iOS. I'm trying to decide right now if it's worth it or not. I love Chatbooks, but I might need to find another option now. 😭 Once I was able to connect with Chatbooks customer service, they were extremely helpful. ** Chatbooks should update their information to note that the latest iOS update as necessary to make the app work properly. **
Made my grandma cry
by Kiltan on 2019/12/12 15:10
I decided to try out Chatbooks after hearing that they now can import from Tinybeans. Tinybeans has limitations with their photo books, specifically their caption lengths. I love that Chatbooks allows the whole caption to be there. The only issue is that the photos are imported as squares and aren’t always cropped how I would want them. But since the photos are still on my camera roll, I can just replace the image with the original. Tinybeans has been great for getting pictures out to my family and friends. However, my grandma is not tech savvy and email frustrates her. She has a friend that is good with facebook, but I don’t post much there. She has been asking for us to send her more photos, but with an infant, who has time for that? I like that you can have a subscription with manual input. Chatbooks keeps tracks of which photos on your camera roll are new and makes it really easy to add these to your subscription photo book. This way I know when I fill a book and don’t need to edit since I already picked which photos to include. My grandma just got her first set of books and she loves them. Now she will keep getting pictures, without the frustration of technology, and I don’t need to put much effort in to send them.
Not working - Great customer service though.
by MrsSullivan0819 on 2017/09/10 04:21
I have loved the app up until now. Never had any real issues. I just recently went on a trip to Disneyland and have 60+ photos that need to sync and have captions added. The app hasn't been working properly for 4 days now. I like to add captions the same day so I remember what was happening in the picture and funny things that were said/happened. I now have to wait until they all sync and add the captions in all at once. Not looking forward to doing this for over 60 pictures when I could have been doing them each day to stay on top of it. REALLY frustrating. *Update 9/2: was told the app was up and running and mine still is not working and not syncing photos. Tried logging out and logging back in, deleting and reinstalling the app and nothing. Going on 5 days now. *Update 9/9: I updated my review to a 4 star, purely because of Jody in customer service. If the app was working it would be 5 star. I have been dealing with this issue for almost 10 days, and Jody has been amazing the entire time. I LOVED the app before the glitch happened and am bummed out that it's still not working but I'm at least extremely happy with their customer service.
The app is lacking easy use options
by AK_LANY on 2020/05/19 07:21
I just received my 1st book I ordered last week. Quality’s not bad. There are definitely quite a few improvements that are needed on the app. 1st as you allow access to your phone images, it selects the year you’d like to select images from and it goes to the beginning of the year without allowing you to select your most recent pictures, if you wanted. You literally have to scroll through an entire year to get to what you’re looking for. So annoying!!!! Also, now that I received the book, I’d like to request new copied for other family members with a few modifications. However I can’t find an option to copy the book and make the changes I want. I just emailed the support team. I truly hope they’ll help me make this easy... lastly, I received an email from the CEO regarding security breach on May 5. I also received another email stating there was an issue with my credit card and I should use the link in that email to update my CC#. But when I go to the app to view & update my CC, it’s not even showing me my payment method. I get a blank page. I’m already frustrated. It also takes a long time to view other pages under my profile, order history, etc. I feel like I’m in early 90s, using a dial-up service while I’m on this app. (And I know it’s not my internet service because I just checked on a few of my other apps).
Blown away... :)
by Sarah from Colorado on 2018/12/26 20:10
I just want to say what a pleasure it has been to use Chatbooks. It is my first time using your service. I created a book for my parents as a Christmas gift, recording our vacation together this past fall. We live far apart and wish we could be together during the holidays. I thought I didn't get it finished in time for Christmas. The original estimated date of delivery was Jan 3rd. Then I got an email letting me know it had shipped and they would get the book by December 31st. But I got a call from my parents today (Christmas Eve). They were so delighted and overcome with the beautiful book and the memories it held. Thank you for the beauty of the product. AND thank you for the folks that undoubtedly worked so hard to rush orders for Christmas. I was satisfied with the original date since I knew it was my own fault I had not gotten it finished and ordered in time. But you all pulled out all the stops for your customers for Christmas! My parents loved it so much it brought happy tears. Thank you for this Christmas gift. Please pass on my gratitude to those that worked so hard to accomplish this at such a busy time of year! Thank you! Thank you! Merry Christmas!
Concept is cool but the app has too many bugs
by ShaylaRae4 on 2020/01/15 16:50
I’ve been using Chatbooks for 5 years now. The concept is very cool and simple. The books themselves are cute and are becoming better quality. At first I had wished the photos were better quality, but with the most recent book I received I was actually impressed with the improvement they’ve had. The text is small. They’ve made improvements but it still seems there’s plenty of room on the page to make the text bigger and/or allow more text. The But what I really want to review is the app. This app is the most frustrating app to use. I’ve never used an app that has as many bugs/glitches as this one does. And this has been constant over the last 5 years. You’d think they’d be able to get it together. Just weird things will happen like I can’t manually sort my pictures how I want, or new pictures are being added to a previous, locked, book. Or the captions say they’re within the allotted space, but then when I save it, it goes to a caption page. Their customer support is easy to contact and always try to help, but they often don’t know why it does it either. They’ll say things like the app is “being glitchy right now” except it’s been 10 months with many app updates and the app is STILL doing the same thing. They need new app developers or something.
Love! Wish there were more features
by HJB41292787 on 2020/02/14 17:05
I love this app! My oldest is now 5 and I hadn’t printed a single picture since before her birth. I’ve been meaning to take some time and make photo albums to get pictures off of my phone. I initially tried Shutterfly but it was tedious, my pictures uploaded completely out of order, and it was taking too much time to put together. Chatbooks has made accessing 5+ years worth of pictures simple. I made my first album for my oldest daughter’s 1st year. I was super impressed with the quality of the hardback book and the photos! I ordered the same for my son immediately and started working on one for my youngest. Now I need to make “yearbooks”! My only “complaint” is that I wish there were more collage configurations! Please, please, please add more options! For example, I wish I could do 3 photos in a row and also the set up where it’s 1 vertical on the left and 2 squares on the right- I wish there was a reversed option! I had so many photos that I used a lot of collages and more options would have been nice. Because of the collages, I also lost the ability to add captions. I didn’t want to waste an entire page on one caption so I wish I could add text to the same page as a collage.
Not user friendly
by smcninja on 2020/01/14 19:00
I downloaded this app because they advertised that they sell peel and stick canvases and their reviews were better than Mixtiles. When I tried to purchase it kept telling me I had an invalid shipping address. I double checked three times. I get things shipped to my house constantly and the address was entered correctly. Prior to checkout, I also tried to create a photo book. I was promised this would be easy and only take about 5 minutes. I was prompted to pick out all the picture I wanted. It said I could choose over 300! I ended up at about 150 pictures. After automatically putting each picture on a separate page they wanted to charge me $90 for the book - I’m not paying that but no big deal, I want fewer pages with more pictures per page anyway. To add multiple pictures to one page I have to create a new page and then fish the pictures out of my camera roll again, then delete the separate pages I no longer want. What a slow and tedious process! Tl;dr: This was way too much work and then it bugged out at the last minute and wouldn’t complete the purchase.
No way to change filter
by rachi h on 2020/04/07 18:33
Working with customer service on an issues with selecting a filter, undoing the filter and selecting a different filter. It either lets you have no filter or the original filter selected. Customer service first tried to say “unfortunately there is no ‘undo’ button with the photos edits. So within the app once a selection is made it sticks unless the photo is re-added.” I am editing 100 photos in the book that were manually selected from 400 wedding photos, so I will not be deleting photos to then find and re-add. Then I also pointed out to them that “there is an option that says ‘undo last edits’. It goes back to normal at that point. Then when you go back in to select a different filter the old one sticks. So there is a button, it’s just not working.” They responded with “yes I’m seeing that option as well, can I get back to you via email?” So, it is very time consuming adjusting filters. If only one can ever be selected then there should be the ability to select all photos and edit with the same filter. Instead you have to go in each photo one by one to change the filter. It makes no sense that you can’t try out a filter to see if it goes well. Waiting for their response to see how they will be fixing this issue. Will update rating when there is a fix!
Excellent option
by Owen Video on 2020/05/28 17:26
UPDATED: Wish I could review it again and again. In this modern era of digital sharing we’re actively LOSING our memories by not printing them. Not anymore. Thanks Chatbooks! Fan for life. ORIGINAL: Instagram pictures are so low resolution that they were never meant to be printed. However, many of us use it to capture cherished moments that we would like to keep. Aside from seeing them once a year on timehop, I wanted to see them printed. Chatbooks is the best option for that. The ease of use of the app, coupled with the ability to get all your old pictures as well as current ones, makes it a great option. The only reason I gave it four and not five stars is because Instagram pictures were never meant to be printed, and the quality of each print is very bad. That being said, it is as good as you could get it, so if you, like me, are bound and determined to print your Instagram feed then this app is the absolute best way to do it. And I will continue to use Chatbooks to preserve my memories in print. Thanks Chatbooks!
Very frustrated
by 11112337443115674211 on 2018/03/14 00:36
I really loved my first chatbook, so I decided to go with it for a long time. But I’m extremely disappointed in my 2nd experience. I completed 2 volumes and ordered them, they were locked after that. Then I worked on my 3rd and 4th volumes, I used the drag and drop function, I accidentally dropped the photos into my locked volume, but I can't move them out, because it was locked(if it is locked, I’m not supposed be able to drop photos in there). I thought the finished volumes were messed up, so I decided to delete the volume, but ended up the whole series were deleted, and I got an email said that my order was canceled. But they still charged my credit card, so I contacted the customer service, they told me that my canceled orders are still printing. I’d rather they whole thing be canceled than having a messed up series. The books were shipped anyway before the problems are solved, I will not know if the prints are right until I get them next week. Update: The prints turned out to be right, customer service is following up with me. I have to admit that I love the style and print quality.
Instagram Glitch
by 287kimberly on 2018/04/01 15:41
Edit 2: Instagram glitch has been fixed. Ordered and received a new book. It is fantastic! I will definitely be using Chatbooks again. Ease of use is fantastic. Finished product is also very well done. I was very happy until I saw that several pics were duplicated and others not printed at all. There is a glitch with Instagram Slideshow. I contacted Chatbooks. Customer service is very nice, and seemingly helpful. I was instructed to delete the duplicated pics, and add them again from a different source. I was assured this would fix the problem. I did as instructed. Book was re-printed and sent to me, only to discover the SAME thing happened again. This time they want me to email the pics to them as well as tell them where they are supposed to be placed in the book. This process takes the EASE, out of this whole APP. I would have had less trouble making a photo book on another site, and those are pains to deal with as well. So, I’ve asked for a refund, and when they fix their glitch I’ll try them again. Edit 1- I have received a message from Yvonne @ Chatbooks. Not only have I been refunded for my 2 incorrect printings, I have been given a credit so that my next Chatbooks will be free. I’m raising to 3 stars as their customer service really is good. They have all been very friendly and tried to help. When they have the Instagram glitch fixed, I will definitely be ordering again.
Nope, nope, nope don’t do it!!
by Apple Tree Wanna Be on 2018/07/07 09:06
I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡
4.999 out of 5!!
by 333smilee on 2020/02/02 15:02
I’m a very sentimental person, but uploading my pictures to Walgreens and get them printed and put in scrapbooks was just making me want to pull my hair out. THANK YOU for making this so easy!!! I love the quality of the hardcover and the ability to do collages. Including dates from when the picture was taken saves me SO much time. The one thing I’d ask for an improvement on is when you want to do a text page please provide more font options. The one that’s available is honestly just so unappealing. And I love the simple straight forward white background when the picture isn’t taking the entire page, but it may be cute to provide different backgrounds besides just the white. Food for thought on the next update. Also, if you could include other holiday templates that would be so fun! Like Halloween, valentine’s, Easter, etc. Thanks!! Planning on doing one for my grandfather and so far it looks freaking amazing
Sooooooo convenient!
by #Nirvana on 2019/04/27 03:04
When I first learned about chatbooks I thought, “What a perfect and easy option (so long as you have a phone to do it with)! Oh the technology & options we have these days 😊”. Being a parent and childcare provider, I’m always taking photos. But specifically finding the time to go through and organize & turn into a viewing option (instead of them getting lost through the years...), you can throw them-labeled or not, your preference-in a book that is easy to detail, affordable & quick to receive. Even being able to send to family & friends far away. BONUS!!! (You’re welcome Gramma & Mother-in-Law 😘). I’m glad I know about Chatbooks...because I USE IT 😁 & recommend it! Thanks for being available and keep doing what you do & keep improving where you learn you need it. Oh, and their customer service is prompt, reliable & awesome. Ok, I think I’m done.... Happy Chatbooking!
So frustrating!!!!!!
by Wifiepoo on 2018/07/13 12:04
I was given a coupon for a "free book" and worked on making it for hours. Then when it was time to order, I found out the coupon wasn't good for just one book, I had to start a subscription. I just want one to see if I like it first! Then when trying to make my free subscription book, I'm trying to add just one more picture and instead of adding that picture, it is adding multiples of other pictures I already have in the book. I have done everything I can think of. I restarted the app, I resigned in, I updated the app... I cannot get it to add that ONE picture from ANY of my means of getting pictures (instagram, Facebook, my photos...). I've been working on trying to get these photos added that I want for almost an hour now. I thought this was supposed to be EASY!!! It's NOT!!! I have 2 young kids. If I wanted to spend this much time on a photo book, I'd order one through Shutterfly, at least I already KNOW they have good quality. I'm so upset about this. Edit: I finally got my book. The quality is good.
Customer service/User experience
by Seggyrofl on 2019/06/15 20:28
I ordered a hardcover large book to cover the first 6 months of my daughter’s life. I wanted one to keep and one for my parents and one for my husband’s parents. I ordered one to start with as I hadn’t ordered before and wanted to make sure I liked the quality. I used the app and found it pretty user friendly. I received the book and really liked how it came out. I decided to go ahead and order 2 more but wanted to change the cite design on the cover. In the app I had trouble. My book I had ordered wasn’t saved under my books and the only way I could see it was as a prior order. However, I couldn’t edit it at all. I texted support which it said usually responded with in minutes (it was during the day on a weekday.) After a few hours with no response I played with the app more and figured out how to copy my book and then edit it. I did so and changed the cover design and ordered 2 more books. The next day customer service got back to me which is not an unreasonable response time except that it was supposed to be much sooner. Fast forward to receiving my books today which were supposed to be gifts. The title on the outside literally says “Copy of *the book’s title” Upon going into the app I accept that this is my fault for not noticing but I do think this is a design flaw. The working name of a book is one thing but then changing the text of what’s to be printed to that same name is stupid. I’ve now wasted well over $100.
Was so excited for my first book but then it arrived
by Shaygotcha on 2017/11/14 12:22
1st I would like to say the app is great easy to use and takes just moments to make a book. I loved the idea of this app. So it took almost 3 weeks for the book to arrive. That’s ok I picked free snail mail. So today I open my mail box and there it is. So excited then I touch it.... oh gosh it is wet and muddy . But I think surely they mail it in something that is water proof. NOPE. I open it ... and the book wrinkled and wurped from being wet ..and pages wee discoloration red from being wet.. which I guess is the post mans fault but still if the package gets wet at all the book is ruined Bc the way they ship them. Love the size of the boook .. not to gig not to small. Now let’s talk about picture quality .... not so good. The pictures I choose were from a photographer we paid for while we were on vacation TOP QUALITY... but in the book they are grainy and dark colors... for 6 bucks I guess You get what u pay for.. I may try Shutterfly next and pay more and see if I get better shipping and print quality... sorry Chatbooks I wanted to love you soooo bad!
Easiest way to document our life and my kids love them!
by Idaho K on 2020/02/06 05:10
I have been doing a Chatbook series for many years now from my Instagram. I loathe taking time to sit down and create a photo book so this is a magical alternative! I simply upload photos to Instagram I know I will love in my Chatbook and add captions with my favorite story or memory (often hilarious kid stories you don’t want to forget). Who are we kidding, I don’t do Instagram for the social aspect anymore I literally do it as a way to create my Chatbook and capture memories. Furthermore, they have THE best tech support of any product I’ve ever seen. You send them a text through the app and it opens in your iMessages app and you are able to just converse at your leisure over text about a question. It’s always a quick response and a quick fix with a delightful customer service person. Thank you, Chatbooks!! Our family adores your product.
Thank you from the bottom of my heart!!!!
by Mrsscott54 on 2017/09/04 14:17
I LOVE this App!! It's the best app ever! Just finished another Chatbook! I can't thank Chatbooks enough for what you all have done by creating such a cool app! I'm a caregiver for my mom who has Alzheimer's. I truly enjoy storing all of our good times together in our own Memory Books! Sadly, due to this ugly disease, each precious memory we make together is stolen from my mom as she forgets after only 10 seconds. 🙁. Now, because of how easily you have made it for me to store all of our beautiful memories in each Chatbook I create, mom is able to retrieve them anytime! Thank you for making this possible!! I will continue to make these beautiful books for my mom, so that she will be able to keep all of her lovely memories, close to her heart! Thank you, I will treasure these books of mom's memories for a lifetime! ❤️❌⭕️❌⭕️❤️
Absolutely love this app!!
by S-titti on 2017/11/01 15:55
I almost feel bad taking a star off, because I cannot day enough wonderful things about how wonderful this app is.. however, some of the parts of making the book I feel could be made easier. I always forget where to find the edit function to put a title on the cover. And every time I need to add pictures from Instagram (if I don’t do it all in one go)it has to load all of them, which it does quickly, but still it seems like they should stay loaded somehow. That being said I have made custom books for each of my kids birthdays and in 6month increments for my baby.. and I literally make them while I am nursing her to sleep. My one year old is OBSESSED with these books and I even made her a little flip book that she looks at over and over with pictures of relatives and herself! What a great system this is. I am so happy to be a chatbooks customer!
Superb customer service!!!
by Kymy12 on 2018/10/17 03:11
Let me just start by saying this app is very straight forward and user friendly. It’s not hard to navigate and I’m able to add or take away pictures from my books easily. And I say this because good customer service is hard to find, but amazing customer service is rare. I’ve used Chatbooks for awhile now and my first encounter with their staff was because a picture had been put in my book twice. They allowed me to change it prior to sending no problem. And my last two encounters were because I had ordered a book and changed my address too late on accident. The book had been sent to my old address, and never sent back. They sent me one (after waiting the proper amount of time for the first to possibly find its way to me) for no charge! I 🧡 Chatbooks!!
Easy to use, but charged 3x
by U r the best on 2020/08/04 05:21
I don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book
Fast & Easy Set-up for Albums
by MelissaZMartin on 2020/07/03 14:56
This is a great way to create books of favorite memories. Just select photos from your phone or social media and upload. You can select the photo for the front as well as rearranging the order of the photos. This app allows you to preview the book to be sure the photos are as you want them to be. Great price! Free shipping if you are willing to wait about 2 weeks to get it. If not, there are other shipment options with increased pricing. Haven’t seen my book yet, so I can’t attest to the quality of the book. The only drawback is that you have to create a “series,” which means all of your books have to have the same spine title. I would prefer to be able to change the spine title for each book, based on the occasion or event featured. This would make them easier to organize if you order a lot of books, which I had planned to do.
Thank you!!!
by Dolly972 on 2018/09/01 19:36
Chatbooks meets a need in a wonderful way. My mom is 92 and is no longer using technology. I live 1700 miles from her and was sad I could’t email her pics. I have a crazy busy work and fam life and never seemed to get pics printed and snail-mailed. Then I tried Chatbooks and it has been such a joy for both of us! I have done 4 now - some with family pics, one an album of a special trip she and I went on years ago. I have them mailed directly to her. I talk to her on the phone every night and the joy she gets when a green envelope arrives is amazing. I look at the album on my phone as she pages through and we discuss the pics. She shares them with visiting family which is nice. I wouldn’t say the pics are super high quality but they certainly meet the need. And the price is fantastic. I absolutely LOVE Chatbooks.
Lightning quick in-app customer service response!
by J. Grimm on 2018/07/29 00:57
I’m still in the process of creating my first book, so my experience is based on this. I choose to use my Instagram acct and it pulls the pics, text, and dates then lays them out for editing and removing any you choose. It also allows adding another contributor which is great for creating collaborations. I was also looking to create a gift book of pet pics for a friend and used the contact button in-app to ask if it was possible to import a friend’s instagram account. It is not possible as is is a privacy issue. You can only use your own Instagram acct. but you can import any pics from your device to create a book. The CS response was nearly instantaneous, and down to earth, even offering condolences for my friend’s pet passing away.
Doesn’t work, customer service is friendly but slow
by nblloyd on 2018/11/09 00:05
** Update: Logged in for the first time with a new phone and suddenly all my old photos were added again to my album. Had to contact support yet again for something that didn’t work the way should. ** I feel like every time I want to get into this app, something new happens. First, I wanted to set up an automatic book from my Favorites. The app had to sit there for HOURS with the screen on and the app open to sync all my thousands of favorites. It also crashed after every 500 photos or so, so I had to babysit it while this sync happened. Then after all that, I had to go an individually delete all the old photos I never wanted to have printed anyway. Next, they sent me a book full of someone else’s pictures. When I contacted them, they spent a good week asking me questions before sending a replacement.. to the wrong address. It took 3 weeks to get that issue resolved. Now I get a message every day that some photos haven’t been uploaded. They don’t say which ones and the only solution is to leave the app open (they suggest overnight!) or contact customer service. So I’m contacting customer service yet again and it’s the same friendly but unhelpful back and forth that I’m so used to now with this company. I was ready to give up after the first problem, but I kept giving them more chances. For something that promises to make photo books easy, I can say they do not deliver on that promise.
Fantastic service
by _jodie on 2018/06/25 13:27
I used Chatbooks for the first time to create a simple photo book for my son’s kindergarten class. Even though I paid for the fastest shipping, USPS had some issues and it looked like the books would not arrive in time. I contacted Chatbooks directly and they were incredibly fast to respond and very understanding and helpful. They contacted USPS and we managed to find out where the books were so that they could be held there and I could collect them. It was a close call but because of the help from the Chatbooks team I picked up the books just in time to be able to give them to the kindergarten class before they went on summer vacation. They all love their books and I’m sure will treasure their pictures of their kindergarten friends for years! Thank you Chatbooks! 😃
Love love love it!
by Runsusannah on 2018/10/22 03:28
I did a baby book of my daughter’s first year and I love the way it turned out! I’m not working on one for my son and I love the new features that have made it even easier to add photos from a variety of sources! I love that it can pull photos from multiple places and I especially love the new date filter for pictures so I don’t have to scroll back through thousands of pictures to find where I left off. I’m excited about these books because if I wanted to order another copy for grandparents or if my toddlers ruined them or anything all I would have to do is reorder! I have several books in mind I want to create when I have the time, now that there is a date range filter for pictures I think it will be sometime soon! 10/10 recommend!
Amazing and Affordable!
by Olivia Jean on 2020/04/22 15:26
I love Chatbooks! I wanted all of my senior pictures in one place and I got a good quality 6x6 softcover book for just $10! I even paid for the fastest shipping so I could get it in time for my graduation party and it came so quickly! I love Chatbooks and recommend it to whoever I can whenever there’s an opportunity available! It’s way cheaper than Shutterfly, especially the shipping, and the quality is great! I’m about to purchase another for my friend’s birthday and I’m sending it straight to her house because I know I won’t have to look at it in person to know it has great quality! In the editing stage, it allows you to preview how your book will look which is super helpful in determining how you want your book to turn out. Also, it’s super easy to use!
Quality lacking
by decor8ingjunkE on 2018/09/20 17:08
I’ve been using Chatbooks for over a year now. I love the ease of having all my Instagram photos and captions automatically uploaded. Editing of the books have been fairly simple. Customer service is outstanding! With that being said, I am a little disappointed in the quality and coloring of the photos. The coloring seems to be off, and the photos look “fuzzy” compared to what they look like on my phone. I’m not sure if that’s because they are being uploaded from Instagram instead of directly from my phone, or If it’s a printing issue with the company. Even with my disappointment of the photo quality, I will continue to use Chatbooks. There isn’t an easier way out there to have your photos printed in a book, along with the captions automatically uploaded. Such a time saver for a busy mom!
Worst experience!
by Jen Jen 8754 on 2019/12/19 13:05
Just gave birth to my baby boy in August and wanted to make amazing photo books for the grandparents and it has been nothing but hell and stress since I started. First, takes forever to get photos uploaded and make sure they don’t turn to blank pages or sync. I have never had an app take so long to sync photos and sometimes wouldn’t even do that. Once I thought my books were ready for printing, i reviewed my photo books that I made...there were pages missing, pictures all our of sorts My sons 1,2,3 and 4 month photo was missing from half of the grandparents books...the pictures my husband and I were most excited about 😡 Good luck calling chatbooks, you have to text them...good luck getting a response... Took 2 days for me to get a response and having those horrible books shipped to me so i have “something” to give the grandparents for Christmas. Only good thing is I got a full refund...never again will I use this app and do not recommend it to anyone Walgreens or Shutterfly 🙌🏻
Great so far
by MammaD4 on 2020/02/13 21:05
I recently discovered Chatbooks and made my first book of vacation photos. It came in the mail almost a week before the expected delivery date and the paper was good quality. The images looked great as well. I only wish that there was a little more variety in page layouts and that I could write longer captions as well as captions on the pages with multiple photos on them. It seems like there’s enough space. I would also love if I could add text directly on the photo when I choose the full page option. Maybe there are ways to do this and I haven’t realized it yet being new. Overall I’m really enjoying it. I’ve already recommended this app to a few friends and am not working on book number five.
User Friendly and Great Customer Support
by AMapOfTheStars on 2020/02/06 13:53
This has been my first time using Chatbooks, and I definitely plan to make another. I found the books a bit expensive once the page numbers start to get high, so I ended up making collages of all my photos in a separate app (so I could choose different templates than the collages offered in app), with a 3:3 ratio so they are perfect squares and fill the page completely. Then I uploaded them page by page with no issues and the format was beautiful! I also love that you can use any photo for your book cover. At checkout I had a small issue applying a discount through my email, but I contact support and within a few hours they had it corrected for me. I’m really happy with the quality.
So easy!!
by dgirl1919 on 2019/11/27 14:14
I cannot tell you how quick & easy this product is, and the quality is great! My photos tend to stay trapped on my phone and making an album used to seem so tedious and time consuming, but then I found Chatbooks and have made a few now literally in minutes (today’s book took me less than 15 min). I love it! Someone finally found an awesome way to bring our pics to life in a fun, easy, keepsake way- but also super fast! Lastly- I had an issue with a mistake I made on the book but caught it right after I submitted. So I used their texting customer service feature and simply sent them a text with my problem. They got back to me quick and the rep was such a pleasure to work with. I highly recommend Chatbooks to everyone!!
Easiest app for photo books!
by Ttyltdy on 2018/07/27 19:55
Ive been using chatbooks for a few years and over time the app has just gotten better! I started out creating a subscription linked to my Instagram account - that’s right. Every 60 photos I get an email saying I have a new book ready to print, I just need to edit it. It prints pics along with their captions. Mostly I use my instagram for our family shenanigans so this was the easiest way for me to get photos out of my phone. Now chat books are super easy to create theme books too. Covers are cute and the app is designed so all you do is chose your book size, pictures, soft or hard cover, special cover or not. And done. So fast!! Cannot stress enough how much I love this app for family photo books!!
Easy to use but lack options
by Jordirobinson on 2017/12/01 16:12
I like the convenience of this app but a few things prevented me from giving a 5 star review. I don’t like that I can’t order multiple different books at the same time. This forces me to have to pay separate shipping costs that end up totally the same cost of one book! Compared to other companies they lack different layouts and creativity in artwork to make it look like an actual scrap book. Other than those two negatives, I chose this app for 2 reasons- I started creating it before looking into other companies so starting over would be cumbersome and the convenience. This app allows me to never get on a desktop and access all photos from social media and my phone. I also love the fact it sorts pictures by date as a default which saves me time arranging. I will give more feedback once I receive the product.
Love This Service
by Raquel Cook on 2018/11/18 22:08
I’ve been using Chatbooks for a little over a year now. I love that the app links to my IG account and all I do is post photos that I love to my Instagram account and after every 60 photos I post, I get an email saying my next Chatbooks is ready to go to print. I go into the app and choose a cover for my Chatbooks and hit “ok” and a few days later I have another album in the mail to add to my collection. It’s a great way for me to keep up with photos of my kids. Chatbooks has made it super easy to get my Christmas cards done this year. All I did was choose my favorite photos from the year, arrange them how I wanted on the template they provided and wrote a short message on the back of the card. SO EASY!!! Thank you!! Thank you!!
Wonderful app, beautiful books, coupons are VERY short lived
by JennyM2019 on 2019/12/08 15:15
I absolutely love Chatbooks, I have purchased 6 of them so far and they are so lovely and are a good quality book. It’s so nice to be able to turn our photos into a tangible book that we can look through with our children. I do however get frustrated every time I am sent a coupon. They are so short lived there is no way I could finish a book by the time they expire. I wish they would at least give you a few months to use them so that you don’t have to try to do a rush job. I make birthday books for each of my children as well as a family book for the year so they are larger, hardcover books. I guess the coupon codes must be meant for those who are having small books come from their instagram accounts.
Saw the Light!!
by ImSoooz on 2018/04/14 18:54
Easy to work with this company! Very responsive. Had a issue with some of the book editing where the last book arrived unedited. It must have had pictures automatically uploaded or whatever happened. Regardless what, I didn’t get to it before it shipped. That bugged me, so I needed to stop the auto ship. I stopped using Chatbooks altogether. Then I was sitting around after dinner with my husbands su to come and go and in-laws. Someone grabbed the chatbooks and it was great! My husband finally 😂 acknowledged that he loved them and said to not stop getting them. It was like the old days before computers stored our pictures. 👏🏼👏🏼 I’m more careful with my uploading/editing now... or we’ll see. 😉 they made it easy to come and go.
More expensive than using a local shop or kinkos
by lilbityellow on 2020/02/24 21:13
While the app interface is easy to use and the customer service is 5 stars. The cost for shipping makes it not really financially prudent. You pay for a photo book that’s $15 for 6x6 with 30 pages pay for premium shipping that costs $10 dollars and takes a week to print and get to you. If you contact support to see if the time frame is on the closer end of the estimate than the longer one... they offer you to change it to expedited for another $15. If you take that option, you are paying for $25 for just shipping and the book is $15 so ... the book costs less than their expedited shipping. I would say use them if you don’t want to use a local shop or kinkos and have time to take the least inexpensive shipping cost.. otherwise it’s not the most economical.
Love this, do it now
by Gamequeen9498 on 2017/09/23 07:07
Before chatbooks i hadnt had a real copy of any of my photos since before digital cameras were invented!!! Too long!! Its very easy to figure and and load your pictures and pictures that are from other peoples cameras or phones etc I now have a whole collection of photo albums that i have ordered from the app and u choose whether to get soft or hard cover books. You also can choose to type in what happened or what the picture is actually about before everyone forgets! The only issue i have and i hope the company works on this in the future is the quality of the actual prints. Its not such a big deal that it stops me, but wish it could be updated a bit
Best App Ever
by Bugger14 on 2017/12/25 21:53
Best app ever!! I ordered a book for my parent’s anniversary. It was 366 pages. I used the app and their online website. I am very impressed with the ability to sync photos and delete simultaneously- it was so helpful to work on a larger format and watch the book come to life right before my eyes! Along the way I had several questions and I can not say enough about their incredible customer service! Kudos for helping and explaining in detail things that weren’t clear enough for me on their faq area on the app. Thank you so much for the gift of a lifetime!! I ordered a second book just my house. Everyone wants a book now! I will be ordering many more books in the future!! You guys “ROCK”!! Thanks again !!
Was great now disappointed
by Mandy141414141414 on 2019/10/11 15:40
I absolutely loved this app for 6 months. Was getting a book a month, then all of a sudden my auto fill stopped working. Discovered in March they were having issues with Google Photos. No notifications came out and no resolution. Customer support really didn’t seem to care how it impacted users. Would just say start a new series and use your camera roll- the problem lies with the photos that are no longer on the roll and you shouldn’t have to start a new series. I finally went in and individually selected 300 photos to make Chatbooks... the photos wouldn’t load for me to be able to see them in the books and make sure I was okay with them. Again I was told it was an issue with Google photos and to just start a new series with my camera roll. They don’t care about their customers or if they loose a customer. Super disappointed.
More options to copy and arrange on series would be nice
by Mamaofboys14 on 2020/07/01 19:15
First I wish we could copy certain pages from the series from one volume to another. The books are easier to do this with, but has no options to copy to certain series. Why? Second I wish all the features on the app were similar on the Chatbooks website. I am in my twenties so it’s not like I don’t know how to work an app or website. I honestly hate looking at my phone for very long and to edit the series it doesn’t take much time unless... your trying to convert the millions of photos on your computer to the books. I would prefer to do everything that’s available on the app available on the website.
Why Have Pictures If You Can’t Share Them
by Hil Jackson on 2019/04/08 15:20
We have been using chatbooks as a family for almost two years and it is the best thing we have found for our pictures. With two little boys, we take a lot of pictures. Chatbooks has given us the opportunity to print the pictures in adorable books that are easy to display. Our boys love to look through them and talk about all their “adventures” as they see the pictures again (well not the baby yet, but he will)! We can always print extra copies and have them shipped to grandparents and family that don’t live close by. We truly love this company and the joy it provides our family month after month.
Very difficult to use
by T.Ezell on 2019/12/04 22:12
I had to contact support 8 times before finally placing my order. It took me days to upload the photos, so I was invested or else I would’ve went with another printing app. This app is a great concept, but needs major improvement. Just a couple frustrating errors I ran into: Photos wouldn’t upload unless I left the app open & clicked the refresh button on every photo. There were 300 photos per book, so this took forever. The photos didn’t upload in chronological order. There was a red exclamation mark when I went to checkout saying there was an error uploading on my book, but I wasn’t able to find what picture was the problem. Then, after all that was fixed I went to checkout and it kept saying my address was invalid when it was indeed correct. Very frustrating. It took me a whole week to purchase 2 books when in reality it should’ve taken half a day.
Great customer service
by Cantfindanavalibleknickname on 2019/03/04 16:05
I have twice messed things up on this ap. I was scared to try to call or anything because you know how hard it can be to reach someone, explain yourself, stand up for yourself.... Let me reassure you: You can confidently subscribe to this really cool service. If you do have any problems, you will receive excellent customer service from people who treat you kindly and are capable of understanding and solving your problems. In particular a lovely person named Mer most recently solved a problem of my own causing with the utmost of grace and efficiency. They don’t just want to give you pretty pics. They want to keep happy customers. It’s a company I feel good about paying. Thanks for that!
Amazing
by Eydiew32 on 2018/09/08 03:41
I just made myself the best gift ever! Making a book with pictures of my daughter.. I was so impressed I thought why not buy 2. And my daughter can give the other one to her dad for Christmas!! I love this idea! I am not a scrapbooker, I do love love taking pictures though!! I have so many that I’m using far to much space on my phone and hard drive to continue to keep. It never fails when you want to show someone a picture you can never find it or the details are really hard to see on the phone. I’m excited to get all my pictures back in my hand again to show off in books!! The price is really great too!! I’m very happy I clicked on the ad I seen on Facebook!!
Rating Trends
119,123,140,105,145,127,133,150,192,168,124,113,118,100,98,97,123,112,0,104,101,100,106,89,65,88,0,0,216,84,78,81,86,98,96,92,119,137,84,106,103,138,99,100,86,82,87,100,82,81,87,74,56,90,75,90,80,80,64,73,61,85,77,64,67,67,69,95,79,55,55,62,39,9,3,14,8,8,7,11,11,9,9,7,4,5,7,5,0,11
All Versions
5.0
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Current Version (3.13.13)
5.0
126,109 total
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Version History
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App name
Chatbooks: Print Family Photos
Description
The Chatbooks app is the easiest way to get photos off of your phone and into your hands—perfect for kids and families. Millions of Chatbookers use the Chatbooks app to print their photos—join them! Says Buzzfeed: “You can have a beautiful book in minutes.” Choose the option that’s best for you: Ongoing Book Series Automatic photo books printed from any source you’d like $10 for 60 pages, plus free shipping Print your Instagram feed, camera roll, or Facebook photos Softcover or Hardcover options 6x6 and 8x8 sizing Pause or cancel anytime Only pay when books print Standard Photo Books A book for any occasion Softcover and hardcover options 6x6, 8x8, and 10x10 sizing Add 30-366 pages per book Starting at $10 for a 30 page book Premium Layflat Books 10x10 gallery style book Fill with special occasions and favorite memories Printed on archival Mohawk Matte Paper 5x thicker pages than Standard books Monthly Minis 5x5 sizing—a mini book for mini hands $5 per month plus free shipping 30 photos directly from your phone Send to print whenever you are ready Gallery Wall Tiles 10x10” easy peel and stick (and re-stick!) wall tile Wrapped canvas $15 each, plus free shipping when you order 3 or more Cards Photo cards for every occasion: birth announcements, thank yous, invites, and more! Thousands of unique designs Free customizations—text, layout, color, and more Free back printing Free return addressing Free rounded corners Postcard options
Use iPhone app NOT iPad app
by Moonbfly on 2020/10/18 20:47
I’m a dedicated Chatbooks fan! But I’ve learned some things over the years: first off the iPhone app works much better than the iPad app. The iPad app has much difficulty uploading pictures. I’ve been told the desktop version is much better but that doesn’t work for me. I also use a different photo collage app so I can edit the collages much more and use a variety of layouts, but you have to be careful to leave enough margin on the edges or you pics will be cut off. Also, be sure to preview before you print as you may need to edit the edges of your photos. One more thing Chatbooks has great customer service and I’ve earned so many rewards over the years but they only let you use one code per order!
Glitchy lately
by Egmtgrl on 2020/10/18 04:38
I’ve been using Chatbooks for years and love it. Lately the app seems to be glitchy and I can’t edit pictures or it’s super slow. I’ve tried deleting and reinstalling, as well as WiFi/regular data. Not sure what’s up, but hoping for an update to resolve issues.
Loved it until
by Haley0489 on 2020/10/17 16:02
The developers keep trying to update the app with unnecessary editing options like the new select and rearrange options. It’s made the app extremely slow and glitchy and almost impossible to use in its current state. Go back to basics. If it’s not broken don’t fix it.
Buggy, don’t see all photos, can’t crop accurately, can’t see shopping cart
by need mlre on 2020/10/15 00:20
Wow, I’ve ordered one Chatbook two years ago and it went fine. Decided to start some new books and I can’t even create them. I Cannot see my shopping cart that holds over 5 books which is over $300. Can’t manipulate or edit books with simple things such as choosing a cover photo or cropping. Terrible!
Amazing
by chamka21 on 2020/10/14 04:18
This app is honestly amazing, it makes everything so easy in my opinion. Today I messaged their “support team” to help get a problem fixed and the person who helped me was extremely nice and got back to me very quickly. It was definitely the best experience I’ve had with that kind of stuff.
Rating for update. 5 stars normally
by !!!!!!!me!!!!!!! on 2020/10/11 18:00
Love this service- but after update pictures aren’t loading and it’s giving me blank pages.
Can’t Add Photos
by bailey_nicole91 on 2020/10/09 12:19
Once I start a book, it will only add a few select photos then won’t let me add anymore. Really want to figure out how to make this work but have selected all my photos (100s) multiple times for the app to simply not include them in my book. Tried loading small batch and even one at a time and still no luck.
Crashes
by KC_13579 on 2020/10/08 15:24
App crashes every time I try to go to the cart to check out. Tried installing and uninstalling but did not work. Takes away some of the ease of ordering to have to go to browser and order.
Love it
by Pineal26 on 2020/10/04 17:32
I love it, the pictures are good quality and clear
Glitch
by TRB1597 on 2020/10/02 15:09
The app was super easy to use it’s just that every time I go to check out the app closes. So I haven’t been able to to purchase my book.
Crashes every time I go to checkout
by MusicLVR83 on 2020/10/02 13:35
This app was easy to use to make my photo book, one of the easiest interfaces. I don’t like I can’t remove the dates on the pages. However the worst part is I can’t purchase my book, every time I press check out the app crashes.
Great App
by Happy Emloyee on 2020/10/01 05:23
This App was very easy to navigate!! I really enjoyed making this photo album
Mama guilt is gone!!
by Buckeye205 on 2020/09/29 14:35
So simple and I was 6 years behind due to LIFE! It was so easy and their customer service was awesome!
Expensive Shipping Charges
by mel.desmo on 2020/09/28 13:52
Shipping is outrageous for such a small package, especially when I spend $135 on the book itself!!
Awesome app!
by 9282020 on 2020/09/28 13:29
Such an easy app to use! I love being able to sit down and make a photo book so quickly!
Canvas squares
by Longtime Chat Book Customer on 2020/09/27 19:08
I just ordered my tiles but can’t find the 25% off promo code. Can you help me? Linda Pedersen
Chatbooks
by Elsieme on 2020/09/27 03:31
Seemed easy enough to use. I had a lot of editing and rearranging omg and they didn’t give up on me, yay, can’t wait to see my first book, I added additional pages, hoping it comes out awesome!
Almost perfect
by Vell21 on 2020/09/26 17:23
I have enjoyed Chatbooks. It provides an efficient medium to make pictures into lasting memories. I have one frustration with the iPad app. The app would be more user friendly in landscape mode. If this is possible, Chatbooks would reach perfection in my mind!
Really excited until I wasn’t
by KarenMBest on 2020/09/26 14:51
I thought this would be a great way to display the birth of my son until his first year. Have 4 books lined up and then I can’t get past the “set up reminders” to continue the book series. Not happy about this at all. And can’t buy anything because I can’t even more forward.
Bird books
by JeanSchipper on 2020/09/25 19:41
I placed an order for my first three books and was under the impression my third book was free but I was charged $10.00 X 3 for $30.00. How was I misled? Jean Schipper
Enamorada
by sasachiel on 2020/09/23 04:18
Wao!! No puedo esperar a ver el resultado final
No Scrapbooking!
by BeachReadKKW on 2020/09/22 17:33
Easy way of saving photos! These books also make great presents. Make one for yourself, and another one for the person that is with you in the pictures.
Screenshot
by nickky.Jay on 2020/09/22 06:57
I just started using this app. My sister-in-law showed it to me. While I’m excited to get my book, and make many more I’m disappointed I can’t use my screenshots! I wanted to do a book of my sons first year even tho he’s six now. So to get most of the pictures I had to screenshot them but I can’t even use them after I spent so long tracking them down.
Amazing customer service
by rightttttttt on 2020/09/21 23:33
I needed help because I made an order and then I realized I made a mistake, the customer service is so easy because you it’s through text not call. I had someone contact me almost immediately, I explained my problem and she immediately canceled my order and refunded me with credits. I plan to use chatbooks for a very long time! :)
First order
by Hot Catch on 2020/09/21 21:22
I am absolutely in love with my first mini for the monthly pictures option. The only negative was the binding of the book was damaged in transit, however I sent a text and within a minute the team responded I sent a picture and they are reprinting and delivering in a weeks time! I have since ordered 3 hard cover 8x8 and am anxious to receive. This is perfect if you have little ones to keep up with all of their firsts! Thanks CHATBOOKS! I will be recommending to all my family and friends!
Good, but...
by oN emankciN! on 2020/09/21 03:27
I like the app so far, my only issue is it’s a little confusing. I’ll have to explore and figure things out.
Nice quality...
by DC1467 on 2020/09/20 22:55
...and easy to use.
Love the new grouping of similar photos
by Traveler102938475 on 2020/09/20 16:43
But it won’t add the new photos to my book when I select them from this view. Seems like a pretty major bug.
Love it!
by Nicu Mom of 2 ✌🏽 on 2020/09/19 20:27
Made my first order and excited to see what the books look like! The only change I would do is not group the pictures by the dates. I have plenty of pics that I save to my camera whenever they pop up from a Facebook memory and we’re taken years ago OR from whenever I download other old photos from years ago but it will show as 2020. I will make another review once the books arrive! 😊
Questionable support
by beaslty on 2020/09/18 15:39
After unacceptable customer service downgrading to one star. Will not be using this again. I’ve ordered three books at two separate time. Two have been seamless transactions while the third book got lost somewhere multiple times. I contacted support the first time as the order got lost somewhere in the printer queue. They corrected immediately but now it’s still lost in transit. Three weeks later the answer is to keep waiting for it to show up. This missed what date for what the book was ordered for. Books are beautiful and love them but after this experience will likely try another app.
Cloey
by Ellyanas Mommy on 2020/09/17 19:42
I love this App! I order every Month & always order for special occasions also! Cheap and affordable picture books & more!!!!😇🥰🥰🥰
Morgan was terrific in helping me! Love Chatbooks!!
by lmarsha on 2020/09/17 05:05
Chatbooks are priceless and they are so helpful when ever I have a question!!
Family stories
by OlgaSugar on 2020/09/17 01:24
T
Amazing
by Shiny daddy on 2020/09/14 20:36
I couldn’t be happier with my book of photos. Chatbooks is such an awesome app and company, and I am so happy I tried it out! The quality of the photos and the sturdiness of the book itself, is absolutely incredible and it is perfect way to have all your wonderful memories captured and photos in print!!! I can’t wait to make more!
Best way to have my pictures printed
by Cfmendes@1977 on 2020/09/14 14:19
You will love it!
My first book
by friedline33 on 2020/09/12 23:55
Loved my first book! Just ordered a second👍🏻😄
Sooo easy to create❣️
by GammaNayNay on 2020/09/12 20:54
Love that it’s so easy and that you can add comments. Finally a way to take photos off my phone‼️
My email was hacked
by iolaus1974 on 2020/09/12 18:05
I was notified that my email was hacked by this website...beware!
First time order
by Nice kid baller on 2020/09/11 01:20
LOVE LOVE my books! Can’t wait to make more !!
Good concept - app needs work!
by darn123456 on 2020/09/10 16:08
Loved it at first but I deleted one picture in a series of books and instead of just letting me add a picture it moved all the pictures in the whole series 😤... I’ve been trying to fix it for hours and it is deleting random pictures and moving them but not where I’m putting them ... extremely frustrating!!
Super user friendly- love it so far!
by PJKJ5 on 2020/09/10 15:39
Super easy to use!!! Can’t wait to see how the book turns out!❤️❤️❤️
Never received order and customer service won’t answer
by embaiers on 2020/09/10 00:58
Never received my book. Contacted customer service twice and they never messaged me back. Worried it’s a scam
The only memory book maker
by gelis1979 on 2020/09/09 20:44
Chatbooks is the only reason I have an IG acct. It makes creating memory books for my kids easy!
Awesome love my Chatbooks!!
by Threebe2009 on 2020/09/09 13:46
Live my
Easy
by vince2319 on 2020/09/08 03:19
Easy!! You thought about doing this.. and hoped for an APP like this. It’s easy, convenient and inexpensive. Love it!
So simple, perfect for my family
by pastoring on 2020/09/07 22:03
Love it!
Love Chatbooks!
by jkgibso on 2020/09/06 12:27
Very easy to use, good quality! I get all my kids photo albums made through them.
Photo problem
by hhhbnyffjk on 2020/09/04 20:35
I downloaded the app and finally got on through Instagram which took a while. Then when I went into my Photos it would only bring a certain ones up. And when I clicked on an album all kinds of pictures from my whole group is showing up in that one album but not the ones that were supposed to be in the album! What is going on?
Great concept..poor results
by rissosad on 2020/09/04 19:07
This is such a great idea, but several of my books arrived with blank pages. When I reached out to a representative, I was told they didn’t upload all the way before printing. When the rep “helped” me fix the issue, all my books shifted and were messed up with no way to correct. I’m sticking with Shutterfly. Reps are very nice, though. Wish this worked better.
You are not able to see the bonus Photos you select
by melissa g* on 2020/09/04 15:35
You cannot see the photos you select
Beautiful, but...
by Briansgirl37 on 2020/09/04 02:43
I absolutely adore these books. However, that’s how I would describe them. Adorable, cute, etc. They are soooo much smaller than you are actually expecting. That’s the only reason they got a 4 instead of a five 😐
LOVE!!
by Djanai! on 2020/09/03 08:33
I loveeeeee Chatbooks!!! They are great a communication!! Pictures are clear!!! They ship in mannerly time !! I love Chat books!!!!!!
My Go-To Photo App
by amzolly on 2020/09/01 21:51
Literally the easiest way to print my family’s memories. Beautiful and books and canvas wall tiles, such great quality, and WAY more affordable than anything else out there. Love love love!
An hour wasted...
by TheAlbrittonCollection on 2020/09/01 00:10
Just spent an hour selecting my photos and the app crashed. Lost it all.
This is amaizing!
by Ana S.N on 2020/08/31 22:51
I made my first book and came on time I show it to my husband he love it ! We have our first baby and we take to much picture of her I think this is a good give for her to keep all special moments the app is super easy to use !and is not expensive!!
Terrible quality
by kan2716 on 2020/08/31 21:06
These were very easy to order but when we got the photo book we were very disappointed. The quality is awful! The pictures are grainy and dark. I will not be ordering again.
Excellent experience, okay quality
by 7184ecc on 2020/08/30 15:06
I first used Chatbooks for an album of photos from a trip. Since then, I have signed up for the $5/month minis, which come with 30 pictures. The print quality isn’t amazing, but the minis, in particular, are SO fun. My three year old loves to look back at previous months, and it’s a great way to remind her about family and friends who we can’t see in person right now. I wouldn’t use chatbooks for something that you want to heirloom quality (ie a wedding album) but for fun and inexpensive books of everyday photos, it’s great.
Great app but with consistent glitches
by kroc456 on 2020/08/30 00:15
Great app but with glitches where it just auto closes and you have to start from scratch. Also has a hard time holding up Dropbox connection when trying to pull pictures from third party apps
Just downloaded
by catpbat on 2020/08/29 10:09
I just downloaded this and put 2 books together. It was all easy and straightforward. My only issue was when I wanted to place the order, I couldn’t add my books to the cart without setting up a reminder to make more books through the app even though they try to give you the option of not having to. I won’t need the reminder but it’s not the worst problem to have 😉
Beautiful
by lakota99 on 2020/08/28 21:23
The customer service is quick and very friendly. My books came out amazing. I love that you can just upload them so easily and there’s not hassle of you printing and putting pictures in a book yourself. For all the moms out there who want to have memory books but that just don’t have the time.
Sallie Mae’s Legacy
by YODA@62 on 2020/08/28 21:05
Everyone loves my book! I am connecting them to Chatbooks 🤗
So easy!
by Rowans Mom on 2020/08/26 01:58
The app made it so easy to upload photos and create an album. I’m so excited to get my first album!
Easy
by Chelsy31588 on 2020/08/25 18:08
The app is so easy to use while it does take a bit of time for the book to backup/load it was still quick and easy then I added to my cart! Can’t wait to see it.
My FAVORITE Photo App
by ellikenn on 2020/08/25 15:42
I use this multiple times a week and LOVE how simple it makes my life!! Totally obsessed!
Amazing quality
by MirElizW on 2020/08/25 03:31
I have received regular prints from Chatbooks and a hardcover photo book and all have been amazing quality and come super quickly. Can’t wait to receive our next order (:
Easy peasy
by Michampton on 2020/08/24 17:06
Love Chatbooks! So easy to use, even for this media challenged 59 year old.
Confusing App
by voodoou2020 on 2020/08/23 14:52
We’ve used Chatbooks for several years. I’m glad they keep a file of all photos printed in the past. We like the books we’ve ordered, but the Chatbooks site always has changes to our volumes that don’t make sense. Has different information every time we visit the site. +2 , +1 and such. It’s always been difficult to work through their program. Sure seems like it could be so simple. Several times I’ve though about deleting the app. Now, I can’t update the app ? Maybe the changes are too large?? I don’t know! It’s the only app I have that won’t update. I’m gonna reorder 3 newest volumes for one last set soon, and after I receive those, I don’t think I’ll use Chatbooks any longer. Too confusing!
Sooo user friendly
by $?valt on 2020/08/23 03:10
Sooo user friendly! The advertising is true you don’t have to spend hours editing. You don’t have to spend hours editing and fixing like Allen other apps
Awesome!!!
by cjal3 on 2020/08/22 15:17
Chatbooks gave me an easy solution for all the pictures I have on my phone. I have been using Chatbooks since they came out and I love them! I like being able to have a physical photo book of all the pictures I have taken with my phone.
Ads are soooo funny!
by Wonder WoMOM on 2020/08/22 02:15
The ads drew me into Chatbooks and the product is awesome!
Great
by Vanmc on 2020/08/20 18:46
Can’t wait to get these. It will be fabulous memories!!!!
We love our chatbooks
by atam27 on 2020/08/19 13:20
These books are SO easy to make! 15 minutes after getting home from vacation I had made and ordered a book with all our photos from the trip! My kids love looking through all our chatbooks and the quality is great!
The best customer service
by allierose143 on 2020/08/18 22:31
Placed my first order and had the absolute best experience with customer service e. Highly recommend!
IG books not working
by xxglasswingz on 2020/08/16 13:49
I downloaded this app awhile ago. I finally got enough money together to buy my Instagram photo books but I can’t edit the image of the front cover. The app keeps crashing and closing. Also frustrated it deleted another project book I was working on.
So far so good
by lllllacarol on 2020/08/13 15:21
It was so easy to use. I’m loving it so far.
Easy to use
by notteni on 2020/08/13 14:37
This app is wonderful! It gives you access to various platforms making it easy to access your photos.
First book
by BigHenn10 on 2020/08/12 17:54
Somehow I selected a whole book and not the pictures I wanted and couldn’t figure out how to go back fix this mistake- hope it looks good anyway. Have to work on the settings and selections to make this work better
Surprise For Wife
by Fitima1 on 2020/08/09 13:11
My wife was extremely surprised and she loved the book. I love the quality of this book and was very please with it. My only problem was delayed delivery and when I inquired the rep responded initially, but when I asked of the shipping method I never heard back from her. Still I give it 5 stars
Best Books!
by KelseyNew on 2020/08/09 05:09
Highly recommend! This app is super easy to use, has beautiful cover options, and the books print beautifully. I cannot say enough good things about Chatbooks, I finally found a book source that isn’t overly complicated!
Great app!
by LEMAMMD on 2020/08/07 15:27
I love Chatbooks! So easy and great quality. My only complaint is that you have a limit to 30 pages. I wish you could add more pages to the month...I would even pay extra!
Get one
by jayzc636 on 2020/08/06 11:47
Why an amazing experience something different
Was super easy!
by akamarista on 2020/08/06 09:49
I don’t have time and I did it really quick. I am surprised of how easy it was! Waiting to see the quality
Free shipping
by Maxies Mo on 2020/08/06 03:04
Says free shipping but when you get to paying for your book they charge for shipping no place to check for free shipping Maxies Mom
It came out amazing
by diaz414 on 2020/08/06 01:10
Budget friendly and very easy app to use. The book I got came out amazing very pleased. Unfortunately took a while to come cause of Covid but other then very happy.
Doesn’t work
by Shelbie1993 on 2020/08/05 22:35
App is not working. Can’t even create an account.
What a way to capture memories
by Oshing88 on 2020/08/04 23:13
Great idea to instantly transform instagram post to books! Can’t wait for my books to be delivered!
Amazing!!!
by TeeRoxs on 2020/08/04 21:06
Got my order today and I am so amazed. The quality is awesome and I am looking forward to another.
Crashes
by Boredouttamyfknmind on 2020/08/04 13:54
Me and my wife love this app and this product. We’ve ordered before and in the process of ordering more. Our only complaint, and we’ve both experienced it, is that the app will crash during the process which is a little frustrating because it won’t save your progress as far as what pics are being added during the crash. Other than that, this is a great product and app.
Easy to use, but charged 3x
by U r the best on 2020/08/04 05:21
I don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book
My favorite place to order prints and canvases
by Chaiag on 2020/08/04 03:53
Chatbooks had me at $15 wrap around canvases. They’re customer service is top notch and their prices are unbeatable. I’ve ordered with them over 4 times now and every time they’ve been amazing. 10/10 best photo ordering system ever.
Deleting book
by Granie2 on 2020/08/04 00:07
Couldn’t delete book to start over. Asked for help on chat but never got an answer. App Not too friendly user.
App crashes when I edit cover
by sandiegonorthcounty on 2020/08/02 16:10
Just got the app, just for my 10% off for next 24 hours. I have about 6 books to order, but every time I tap on “edit cover” the app crashes, and I have to re connect to Instagram and start over.
Chatbooks makes it so easy!
by kari+5 on 2020/08/02 04:03
It’s my new scrapbook system! My kids lives looking thru the books and they are great quality!
Sunrise☕️
by Sunrise☕️ on 2020/08/01 17:39
Love the booklets!
I love my book!!!
by mommydehart on 2020/08/01 08:36
Omg when I first heard about this app I was nervous but when I received my book I fell in love. These books are amazing I will definitely be ordering more!!!
Chatbooks Collection
by AWalkerWY on 2020/08/01 05:45
I love adding to my chatbook collection each month. Only complaint is not all of the books are the same size. So, when they are sitting next to each other on the shelf, some sit higher the others. Besides that, great memories for one who used to scrap book!
Best customer service anywhere!
by chatbooksforever on 2020/07/31 22:17
I have needed help learning the app, they responded and helped. I made a mistake in a caption, they responded before it went to print and fixed it. I needed a rush order to a critically ill grandchild out of state, they responded and it was there in a week.... with a substantial discount I might add Seriously the best customer service I have EVER received! LOVE CHATBOOKS!
Memories
by EdDro707 on 2020/07/31 03:30
I think these wall tiles are gonna look amazing! I’m super happy to have found this app. I’m going to share it with my friends and family!!!
Love It!
by Ladybug1930 on 2020/07/31 02:12
Best app ever!
Loved it until it stopped working
by Michael's Fancy new Imac on 2018/06/15 16:13
Chatbooks has been amazing for the past two years that I have been using the app. I love each and every book that I have been able to create using Chatbooks, and have loved my subscription books that I linked to my Instagram account. I was very excited about the new update and being able to use the new Roxy Technology to automatically build my albums from my camera roll. I couldn't get the update to work though. None of the messages I was sending to customer service through the app or being answered either. I finally love chatted with someone on their website to try to solve the problem, and discovered that I need to have the latest iOS update to make it work. I have been avoiding iOS updates due to the battery problems they cause. When I went to update my Chatbooks app, the details state that only iOS 10 is required, so I thought it would be fine. I'm pretty bummed that it won't work unless I update to the latest iOS. I'm trying to decide right now if it's worth it or not. I love Chatbooks, but I might need to find another option now. 😭 Once I was able to connect with Chatbooks customer service, they were extremely helpful. ** Chatbooks should update their information to note that the latest iOS update as necessary to make the app work properly. **
Made my grandma cry
by Kiltan on 2019/12/12 15:10
I decided to try out Chatbooks after hearing that they now can import from Tinybeans. Tinybeans has limitations with their photo books, specifically their caption lengths. I love that Chatbooks allows the whole caption to be there. The only issue is that the photos are imported as squares and aren’t always cropped how I would want them. But since the photos are still on my camera roll, I can just replace the image with the original. Tinybeans has been great for getting pictures out to my family and friends. However, my grandma is not tech savvy and email frustrates her. She has a friend that is good with facebook, but I don’t post much there. She has been asking for us to send her more photos, but with an infant, who has time for that? I like that you can have a subscription with manual input. Chatbooks keeps tracks of which photos on your camera roll are new and makes it really easy to add these to your subscription photo book. This way I know when I fill a book and don’t need to edit since I already picked which photos to include. My grandma just got her first set of books and she loves them. Now she will keep getting pictures, without the frustration of technology, and I don’t need to put much effort in to send them.
Not working - Great customer service though.
by MrsSullivan0819 on 2017/09/10 04:21
I have loved the app up until now. Never had any real issues. I just recently went on a trip to Disneyland and have 60+ photos that need to sync and have captions added. The app hasn't been working properly for 4 days now. I like to add captions the same day so I remember what was happening in the picture and funny things that were said/happened. I now have to wait until they all sync and add the captions in all at once. Not looking forward to doing this for over 60 pictures when I could have been doing them each day to stay on top of it. REALLY frustrating. *Update 9/2: was told the app was up and running and mine still is not working and not syncing photos. Tried logging out and logging back in, deleting and reinstalling the app and nothing. Going on 5 days now. *Update 9/9: I updated my review to a 4 star, purely because of Jody in customer service. If the app was working it would be 5 star. I have been dealing with this issue for almost 10 days, and Jody has been amazing the entire time. I LOVED the app before the glitch happened and am bummed out that it's still not working but I'm at least extremely happy with their customer service.
The app is lacking easy use options
by AK_LANY on 2020/05/19 07:21
I just received my 1st book I ordered last week. Quality’s not bad. There are definitely quite a few improvements that are needed on the app. 1st as you allow access to your phone images, it selects the year you’d like to select images from and it goes to the beginning of the year without allowing you to select your most recent pictures, if you wanted. You literally have to scroll through an entire year to get to what you’re looking for. So annoying!!!! Also, now that I received the book, I’d like to request new copied for other family members with a few modifications. However I can’t find an option to copy the book and make the changes I want. I just emailed the support team. I truly hope they’ll help me make this easy... lastly, I received an email from the CEO regarding security breach on May 5. I also received another email stating there was an issue with my credit card and I should use the link in that email to update my CC#. But when I go to the app to view & update my CC, it’s not even showing me my payment method. I get a blank page. I’m already frustrated. It also takes a long time to view other pages under my profile, order history, etc. I feel like I’m in early 90s, using a dial-up service while I’m on this app. (And I know it’s not my internet service because I just checked on a few of my other apps).
Blown away... :)
by Sarah from Colorado on 2018/12/26 20:10
I just want to say what a pleasure it has been to use Chatbooks. It is my first time using your service. I created a book for my parents as a Christmas gift, recording our vacation together this past fall. We live far apart and wish we could be together during the holidays. I thought I didn't get it finished in time for Christmas. The original estimated date of delivery was Jan 3rd. Then I got an email letting me know it had shipped and they would get the book by December 31st. But I got a call from my parents today (Christmas Eve). They were so delighted and overcome with the beautiful book and the memories it held. Thank you for the beauty of the product. AND thank you for the folks that undoubtedly worked so hard to rush orders for Christmas. I was satisfied with the original date since I knew it was my own fault I had not gotten it finished and ordered in time. But you all pulled out all the stops for your customers for Christmas! My parents loved it so much it brought happy tears. Thank you for this Christmas gift. Please pass on my gratitude to those that worked so hard to accomplish this at such a busy time of year! Thank you! Thank you! Merry Christmas!
Concept is cool but the app has too many bugs
by ShaylaRae4 on 2020/01/15 16:50
I’ve been using Chatbooks for 5 years now. The concept is very cool and simple. The books themselves are cute and are becoming better quality. At first I had wished the photos were better quality, but with the most recent book I received I was actually impressed with the improvement they’ve had. The text is small. They’ve made improvements but it still seems there’s plenty of room on the page to make the text bigger and/or allow more text. The But what I really want to review is the app. This app is the most frustrating app to use. I’ve never used an app that has as many bugs/glitches as this one does. And this has been constant over the last 5 years. You’d think they’d be able to get it together. Just weird things will happen like I can’t manually sort my pictures how I want, or new pictures are being added to a previous, locked, book. Or the captions say they’re within the allotted space, but then when I save it, it goes to a caption page. Their customer support is easy to contact and always try to help, but they often don’t know why it does it either. They’ll say things like the app is “being glitchy right now” except it’s been 10 months with many app updates and the app is STILL doing the same thing. They need new app developers or something.
Love! Wish there were more features
by HJB41292787 on 2020/02/14 17:05
I love this app! My oldest is now 5 and I hadn’t printed a single picture since before her birth. I’ve been meaning to take some time and make photo albums to get pictures off of my phone. I initially tried Shutterfly but it was tedious, my pictures uploaded completely out of order, and it was taking too much time to put together. Chatbooks has made accessing 5+ years worth of pictures simple. I made my first album for my oldest daughter’s 1st year. I was super impressed with the quality of the hardback book and the photos! I ordered the same for my son immediately and started working on one for my youngest. Now I need to make “yearbooks”! My only “complaint” is that I wish there were more collage configurations! Please, please, please add more options! For example, I wish I could do 3 photos in a row and also the set up where it’s 1 vertical on the left and 2 squares on the right- I wish there was a reversed option! I had so many photos that I used a lot of collages and more options would have been nice. Because of the collages, I also lost the ability to add captions. I didn’t want to waste an entire page on one caption so I wish I could add text to the same page as a collage.
Not user friendly
by smcninja on 2020/01/14 19:00
I downloaded this app because they advertised that they sell peel and stick canvases and their reviews were better than Mixtiles. When I tried to purchase it kept telling me I had an invalid shipping address. I double checked three times. I get things shipped to my house constantly and the address was entered correctly. Prior to checkout, I also tried to create a photo book. I was promised this would be easy and only take about 5 minutes. I was prompted to pick out all the picture I wanted. It said I could choose over 300! I ended up at about 150 pictures. After automatically putting each picture on a separate page they wanted to charge me $90 for the book - I’m not paying that but no big deal, I want fewer pages with more pictures per page anyway. To add multiple pictures to one page I have to create a new page and then fish the pictures out of my camera roll again, then delete the separate pages I no longer want. What a slow and tedious process! Tl;dr: This was way too much work and then it bugged out at the last minute and wouldn’t complete the purchase.
No way to change filter
by rachi h on 2020/04/07 18:33
Working with customer service on an issues with selecting a filter, undoing the filter and selecting a different filter. It either lets you have no filter or the original filter selected. Customer service first tried to say “unfortunately there is no ‘undo’ button with the photos edits. So within the app once a selection is made it sticks unless the photo is re-added.” I am editing 100 photos in the book that were manually selected from 400 wedding photos, so I will not be deleting photos to then find and re-add. Then I also pointed out to them that “there is an option that says ‘undo last edits’. It goes back to normal at that point. Then when you go back in to select a different filter the old one sticks. So there is a button, it’s just not working.” They responded with “yes I’m seeing that option as well, can I get back to you via email?” So, it is very time consuming adjusting filters. If only one can ever be selected then there should be the ability to select all photos and edit with the same filter. Instead you have to go in each photo one by one to change the filter. It makes no sense that you can’t try out a filter to see if it goes well. Waiting for their response to see how they will be fixing this issue. Will update rating when there is a fix!
Excellent option
by Owen Video on 2020/05/28 17:26
UPDATED: Wish I could review it again and again. In this modern era of digital sharing we’re actively LOSING our memories by not printing them. Not anymore. Thanks Chatbooks! Fan for life. ORIGINAL: Instagram pictures are so low resolution that they were never meant to be printed. However, many of us use it to capture cherished moments that we would like to keep. Aside from seeing them once a year on timehop, I wanted to see them printed. Chatbooks is the best option for that. The ease of use of the app, coupled with the ability to get all your old pictures as well as current ones, makes it a great option. The only reason I gave it four and not five stars is because Instagram pictures were never meant to be printed, and the quality of each print is very bad. That being said, it is as good as you could get it, so if you, like me, are bound and determined to print your Instagram feed then this app is the absolute best way to do it. And I will continue to use Chatbooks to preserve my memories in print. Thanks Chatbooks!
Very frustrated
by 11112337443115674211 on 2018/03/14 00:36
I really loved my first chatbook, so I decided to go with it for a long time. But I’m extremely disappointed in my 2nd experience. I completed 2 volumes and ordered them, they were locked after that. Then I worked on my 3rd and 4th volumes, I used the drag and drop function, I accidentally dropped the photos into my locked volume, but I can't move them out, because it was locked(if it is locked, I’m not supposed be able to drop photos in there). I thought the finished volumes were messed up, so I decided to delete the volume, but ended up the whole series were deleted, and I got an email said that my order was canceled. But they still charged my credit card, so I contacted the customer service, they told me that my canceled orders are still printing. I’d rather they whole thing be canceled than having a messed up series. The books were shipped anyway before the problems are solved, I will not know if the prints are right until I get them next week. Update: The prints turned out to be right, customer service is following up with me. I have to admit that I love the style and print quality.
Instagram Glitch
by 287kimberly on 2018/04/01 15:41
Edit 2: Instagram glitch has been fixed. Ordered and received a new book. It is fantastic! I will definitely be using Chatbooks again. Ease of use is fantastic. Finished product is also very well done. I was very happy until I saw that several pics were duplicated and others not printed at all. There is a glitch with Instagram Slideshow. I contacted Chatbooks. Customer service is very nice, and seemingly helpful. I was instructed to delete the duplicated pics, and add them again from a different source. I was assured this would fix the problem. I did as instructed. Book was re-printed and sent to me, only to discover the SAME thing happened again. This time they want me to email the pics to them as well as tell them where they are supposed to be placed in the book. This process takes the EASE, out of this whole APP. I would have had less trouble making a photo book on another site, and those are pains to deal with as well. So, I’ve asked for a refund, and when they fix their glitch I’ll try them again. Edit 1- I have received a message from Yvonne @ Chatbooks. Not only have I been refunded for my 2 incorrect printings, I have been given a credit so that my next Chatbooks will be free. I’m raising to 3 stars as their customer service really is good. They have all been very friendly and tried to help. When they have the Instagram glitch fixed, I will definitely be ordering again.
Nope, nope, nope don’t do it!!
by Apple Tree Wanna Be on 2018/07/07 09:06
I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡
4.999 out of 5!!
by 333smilee on 2020/02/02 15:02
I’m a very sentimental person, but uploading my pictures to Walgreens and get them printed and put in scrapbooks was just making me want to pull my hair out. THANK YOU for making this so easy!!! I love the quality of the hardcover and the ability to do collages. Including dates from when the picture was taken saves me SO much time. The one thing I’d ask for an improvement on is when you want to do a text page please provide more font options. The one that’s available is honestly just so unappealing. And I love the simple straight forward white background when the picture isn’t taking the entire page, but it may be cute to provide different backgrounds besides just the white. Food for thought on the next update. Also, if you could include other holiday templates that would be so fun! Like Halloween, valentine’s, Easter, etc. Thanks!! Planning on doing one for my grandfather and so far it looks freaking amazing
Sooooooo convenient!
by #Nirvana on 2019/04/27 03:04
When I first learned about chatbooks I thought, “What a perfect and easy option (so long as you have a phone to do it with)! Oh the technology & options we have these days 😊”. Being a parent and childcare provider, I’m always taking photos. But specifically finding the time to go through and organize & turn into a viewing option (instead of them getting lost through the years...), you can throw them-labeled or not, your preference-in a book that is easy to detail, affordable & quick to receive. Even being able to send to family & friends far away. BONUS!!! (You’re welcome Gramma & Mother-in-Law 😘). I’m glad I know about Chatbooks...because I USE IT 😁 & recommend it! Thanks for being available and keep doing what you do & keep improving where you learn you need it. Oh, and their customer service is prompt, reliable & awesome. Ok, I think I’m done.... Happy Chatbooking!
So frustrating!!!!!!
by Wifiepoo on 2018/07/13 12:04
I was given a coupon for a "free book" and worked on making it for hours. Then when it was time to order, I found out the coupon wasn't good for just one book, I had to start a subscription. I just want one to see if I like it first! Then when trying to make my free subscription book, I'm trying to add just one more picture and instead of adding that picture, it is adding multiples of other pictures I already have in the book. I have done everything I can think of. I restarted the app, I resigned in, I updated the app... I cannot get it to add that ONE picture from ANY of my means of getting pictures (instagram, Facebook, my photos...). I've been working on trying to get these photos added that I want for almost an hour now. I thought this was supposed to be EASY!!! It's NOT!!! I have 2 young kids. If I wanted to spend this much time on a photo book, I'd order one through Shutterfly, at least I already KNOW they have good quality. I'm so upset about this. Edit: I finally got my book. The quality is good.
Customer service/User experience
by Seggyrofl on 2019/06/15 20:28
I ordered a hardcover large book to cover the first 6 months of my daughter’s life. I wanted one to keep and one for my parents and one for my husband’s parents. I ordered one to start with as I hadn’t ordered before and wanted to make sure I liked the quality. I used the app and found it pretty user friendly. I received the book and really liked how it came out. I decided to go ahead and order 2 more but wanted to change the cite design on the cover. In the app I had trouble. My book I had ordered wasn’t saved under my books and the only way I could see it was as a prior order. However, I couldn’t edit it at all. I texted support which it said usually responded with in minutes (it was during the day on a weekday.) After a few hours with no response I played with the app more and figured out how to copy my book and then edit it. I did so and changed the cover design and ordered 2 more books. The next day customer service got back to me which is not an unreasonable response time except that it was supposed to be much sooner. Fast forward to receiving my books today which were supposed to be gifts. The title on the outside literally says “Copy of *the book’s title” Upon going into the app I accept that this is my fault for not noticing but I do think this is a design flaw. The working name of a book is one thing but then changing the text of what’s to be printed to that same name is stupid. I’ve now wasted well over $100.
Was so excited for my first book but then it arrived
by Shaygotcha on 2017/11/14 12:22
1st I would like to say the app is great easy to use and takes just moments to make a book. I loved the idea of this app. So it took almost 3 weeks for the book to arrive. That’s ok I picked free snail mail. So today I open my mail box and there it is. So excited then I touch it.... oh gosh it is wet and muddy . But I think surely they mail it in something that is water proof. NOPE. I open it ... and the book wrinkled and wurped from being wet ..and pages wee discoloration red from being wet.. which I guess is the post mans fault but still if the package gets wet at all the book is ruined Bc the way they ship them. Love the size of the boook .. not to gig not to small. Now let’s talk about picture quality .... not so good. The pictures I choose were from a photographer we paid for while we were on vacation TOP QUALITY... but in the book they are grainy and dark colors... for 6 bucks I guess You get what u pay for.. I may try Shutterfly next and pay more and see if I get better shipping and print quality... sorry Chatbooks I wanted to love you soooo bad!
Easiest way to document our life and my kids love them!
by Idaho K on 2020/02/06 05:10
I have been doing a Chatbook series for many years now from my Instagram. I loathe taking time to sit down and create a photo book so this is a magical alternative! I simply upload photos to Instagram I know I will love in my Chatbook and add captions with my favorite story or memory (often hilarious kid stories you don’t want to forget). Who are we kidding, I don’t do Instagram for the social aspect anymore I literally do it as a way to create my Chatbook and capture memories. Furthermore, they have THE best tech support of any product I’ve ever seen. You send them a text through the app and it opens in your iMessages app and you are able to just converse at your leisure over text about a question. It’s always a quick response and a quick fix with a delightful customer service person. Thank you, Chatbooks!! Our family adores your product.
Thank you from the bottom of my heart!!!!
by Mrsscott54 on 2017/09/04 14:17
I LOVE this App!! It's the best app ever! Just finished another Chatbook! I can't thank Chatbooks enough for what you all have done by creating such a cool app! I'm a caregiver for my mom who has Alzheimer's. I truly enjoy storing all of our good times together in our own Memory Books! Sadly, due to this ugly disease, each precious memory we make together is stolen from my mom as she forgets after only 10 seconds. 🙁. Now, because of how easily you have made it for me to store all of our beautiful memories in each Chatbook I create, mom is able to retrieve them anytime! Thank you for making this possible!! I will continue to make these beautiful books for my mom, so that she will be able to keep all of her lovely memories, close to her heart! Thank you, I will treasure these books of mom's memories for a lifetime! ❤️❌⭕️❌⭕️❤️
Absolutely love this app!!
by S-titti on 2017/11/01 15:55
I almost feel bad taking a star off, because I cannot day enough wonderful things about how wonderful this app is.. however, some of the parts of making the book I feel could be made easier. I always forget where to find the edit function to put a title on the cover. And every time I need to add pictures from Instagram (if I don’t do it all in one go)it has to load all of them, which it does quickly, but still it seems like they should stay loaded somehow. That being said I have made custom books for each of my kids birthdays and in 6month increments for my baby.. and I literally make them while I am nursing her to sleep. My one year old is OBSESSED with these books and I even made her a little flip book that she looks at over and over with pictures of relatives and herself! What a great system this is. I am so happy to be a chatbooks customer!
Superb customer service!!!
by Kymy12 on 2018/10/17 03:11
Let me just start by saying this app is very straight forward and user friendly. It’s not hard to navigate and I’m able to add or take away pictures from my books easily. And I say this because good customer service is hard to find, but amazing customer service is rare. I’ve used Chatbooks for awhile now and my first encounter with their staff was because a picture had been put in my book twice. They allowed me to change it prior to sending no problem. And my last two encounters were because I had ordered a book and changed my address too late on accident. The book had been sent to my old address, and never sent back. They sent me one (after waiting the proper amount of time for the first to possibly find its way to me) for no charge! I 🧡 Chatbooks!!
Easy to use, but charged 3x
by U r the best on 2020/08/04 05:21
I don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book
Fast & Easy Set-up for Albums
by MelissaZMartin on 2020/07/03 14:56
This is a great way to create books of favorite memories. Just select photos from your phone or social media and upload. You can select the photo for the front as well as rearranging the order of the photos. This app allows you to preview the book to be sure the photos are as you want them to be. Great price! Free shipping if you are willing to wait about 2 weeks to get it. If not, there are other shipment options with increased pricing. Haven’t seen my book yet, so I can’t attest to the quality of the book. The only drawback is that you have to create a “series,” which means all of your books have to have the same spine title. I would prefer to be able to change the spine title for each book, based on the occasion or event featured. This would make them easier to organize if you order a lot of books, which I had planned to do.
Thank you!!!
by Dolly972 on 2018/09/01 19:36
Chatbooks meets a need in a wonderful way. My mom is 92 and is no longer using technology. I live 1700 miles from her and was sad I could’t email her pics. I have a crazy busy work and fam life and never seemed to get pics printed and snail-mailed. Then I tried Chatbooks and it has been such a joy for both of us! I have done 4 now - some with family pics, one an album of a special trip she and I went on years ago. I have them mailed directly to her. I talk to her on the phone every night and the joy she gets when a green envelope arrives is amazing. I look at the album on my phone as she pages through and we discuss the pics. She shares them with visiting family which is nice. I wouldn’t say the pics are super high quality but they certainly meet the need. And the price is fantastic. I absolutely LOVE Chatbooks.
Lightning quick in-app customer service response!
by J. Grimm on 2018/07/29 00:57
I’m still in the process of creating my first book, so my experience is based on this. I choose to use my Instagram acct and it pulls the pics, text, and dates then lays them out for editing and removing any you choose. It also allows adding another contributor which is great for creating collaborations. I was also looking to create a gift book of pet pics for a friend and used the contact button in-app to ask if it was possible to import a friend’s instagram account. It is not possible as is is a privacy issue. You can only use your own Instagram acct. but you can import any pics from your device to create a book. The CS response was nearly instantaneous, and down to earth, even offering condolences for my friend’s pet passing away.
Doesn’t work, customer service is friendly but slow
by nblloyd on 2018/11/09 00:05
** Update: Logged in for the first time with a new phone and suddenly all my old photos were added again to my album. Had to contact support yet again for something that didn’t work the way should. ** I feel like every time I want to get into this app, something new happens. First, I wanted to set up an automatic book from my Favorites. The app had to sit there for HOURS with the screen on and the app open to sync all my thousands of favorites. It also crashed after every 500 photos or so, so I had to babysit it while this sync happened. Then after all that, I had to go an individually delete all the old photos I never wanted to have printed anyway. Next, they sent me a book full of someone else’s pictures. When I contacted them, they spent a good week asking me questions before sending a replacement.. to the wrong address. It took 3 weeks to get that issue resolved. Now I get a message every day that some photos haven’t been uploaded. They don’t say which ones and the only solution is to leave the app open (they suggest overnight!) or contact customer service. So I’m contacting customer service yet again and it’s the same friendly but unhelpful back and forth that I’m so used to now with this company. I was ready to give up after the first problem, but I kept giving them more chances. For something that promises to make photo books easy, I can say they do not deliver on that promise.
Fantastic service
by _jodie on 2018/06/25 13:27
I used Chatbooks for the first time to create a simple photo book for my son’s kindergarten class. Even though I paid for the fastest shipping, USPS had some issues and it looked like the books would not arrive in time. I contacted Chatbooks directly and they were incredibly fast to respond and very understanding and helpful. They contacted USPS and we managed to find out where the books were so that they could be held there and I could collect them. It was a close call but because of the help from the Chatbooks team I picked up the books just in time to be able to give them to the kindergarten class before they went on summer vacation. They all love their books and I’m sure will treasure their pictures of their kindergarten friends for years! Thank you Chatbooks! 😃
Love love love it!
by Runsusannah on 2018/10/22 03:28
I did a baby book of my daughter’s first year and I love the way it turned out! I’m not working on one for my son and I love the new features that have made it even easier to add photos from a variety of sources! I love that it can pull photos from multiple places and I especially love the new date filter for pictures so I don’t have to scroll back through thousands of pictures to find where I left off. I’m excited about these books because if I wanted to order another copy for grandparents or if my toddlers ruined them or anything all I would have to do is reorder! I have several books in mind I want to create when I have the time, now that there is a date range filter for pictures I think it will be sometime soon! 10/10 recommend!
Amazing and Affordable!
by Olivia Jean on 2020/04/22 15:26
I love Chatbooks! I wanted all of my senior pictures in one place and I got a good quality 6x6 softcover book for just $10! I even paid for the fastest shipping so I could get it in time for my graduation party and it came so quickly! I love Chatbooks and recommend it to whoever I can whenever there’s an opportunity available! It’s way cheaper than Shutterfly, especially the shipping, and the quality is great! I’m about to purchase another for my friend’s birthday and I’m sending it straight to her house because I know I won’t have to look at it in person to know it has great quality! In the editing stage, it allows you to preview how your book will look which is super helpful in determining how you want your book to turn out. Also, it’s super easy to use!
Quality lacking
by decor8ingjunkE on 2018/09/20 17:08
I’ve been using Chatbooks for over a year now. I love the ease of having all my Instagram photos and captions automatically uploaded. Editing of the books have been fairly simple. Customer service is outstanding! With that being said, I am a little disappointed in the quality and coloring of the photos. The coloring seems to be off, and the photos look “fuzzy” compared to what they look like on my phone. I’m not sure if that’s because they are being uploaded from Instagram instead of directly from my phone, or If it’s a printing issue with the company. Even with my disappointment of the photo quality, I will continue to use Chatbooks. There isn’t an easier way out there to have your photos printed in a book, along with the captions automatically uploaded. Such a time saver for a busy mom!
Worst experience!
by Jen Jen 8754 on 2019/12/19 13:05
Just gave birth to my baby boy in August and wanted to make amazing photo books for the grandparents and it has been nothing but hell and stress since I started. First, takes forever to get photos uploaded and make sure they don’t turn to blank pages or sync. I have never had an app take so long to sync photos and sometimes wouldn’t even do that. Once I thought my books were ready for printing, i reviewed my photo books that I made...there were pages missing, pictures all our of sorts My sons 1,2,3 and 4 month photo was missing from half of the grandparents books...the pictures my husband and I were most excited about 😡 Good luck calling chatbooks, you have to text them...good luck getting a response... Took 2 days for me to get a response and having those horrible books shipped to me so i have “something” to give the grandparents for Christmas. Only good thing is I got a full refund...never again will I use this app and do not recommend it to anyone Walgreens or Shutterfly 🙌🏻
Great so far
by MammaD4 on 2020/02/13 21:05
I recently discovered Chatbooks and made my first book of vacation photos. It came in the mail almost a week before the expected delivery date and the paper was good quality. The images looked great as well. I only wish that there was a little more variety in page layouts and that I could write longer captions as well as captions on the pages with multiple photos on them. It seems like there’s enough space. I would also love if I could add text directly on the photo when I choose the full page option. Maybe there are ways to do this and I haven’t realized it yet being new. Overall I’m really enjoying it. I’ve already recommended this app to a few friends and am not working on book number five.
User Friendly and Great Customer Support
by AMapOfTheStars on 2020/02/06 13:53
This has been my first time using Chatbooks, and I definitely plan to make another. I found the books a bit expensive once the page numbers start to get high, so I ended up making collages of all my photos in a separate app (so I could choose different templates than the collages offered in app), with a 3:3 ratio so they are perfect squares and fill the page completely. Then I uploaded them page by page with no issues and the format was beautiful! I also love that you can use any photo for your book cover. At checkout I had a small issue applying a discount through my email, but I contact support and within a few hours they had it corrected for me. I’m really happy with the quality.
So easy!!
by dgirl1919 on 2019/11/27 14:14
I cannot tell you how quick & easy this product is, and the quality is great! My photos tend to stay trapped on my phone and making an album used to seem so tedious and time consuming, but then I found Chatbooks and have made a few now literally in minutes (today’s book took me less than 15 min). I love it! Someone finally found an awesome way to bring our pics to life in a fun, easy, keepsake way- but also super fast! Lastly- I had an issue with a mistake I made on the book but caught it right after I submitted. So I used their texting customer service feature and simply sent them a text with my problem. They got back to me quick and the rep was such a pleasure to work with. I highly recommend Chatbooks to everyone!!
Easiest app for photo books!
by Ttyltdy on 2018/07/27 19:55
Ive been using chatbooks for a few years and over time the app has just gotten better! I started out creating a subscription linked to my Instagram account - that’s right. Every 60 photos I get an email saying I have a new book ready to print, I just need to edit it. It prints pics along with their captions. Mostly I use my instagram for our family shenanigans so this was the easiest way for me to get photos out of my phone. Now chat books are super easy to create theme books too. Covers are cute and the app is designed so all you do is chose your book size, pictures, soft or hard cover, special cover or not. And done. So fast!! Cannot stress enough how much I love this app for family photo books!!
Easy to use but lack options
by Jordirobinson on 2017/12/01 16:12
I like the convenience of this app but a few things prevented me from giving a 5 star review. I don’t like that I can’t order multiple different books at the same time. This forces me to have to pay separate shipping costs that end up totally the same cost of one book! Compared to other companies they lack different layouts and creativity in artwork to make it look like an actual scrap book. Other than those two negatives, I chose this app for 2 reasons- I started creating it before looking into other companies so starting over would be cumbersome and the convenience. This app allows me to never get on a desktop and access all photos from social media and my phone. I also love the fact it sorts pictures by date as a default which saves me time arranging. I will give more feedback once I receive the product.
Love This Service
by Raquel Cook on 2018/11/18 22:08
I’ve been using Chatbooks for a little over a year now. I love that the app links to my IG account and all I do is post photos that I love to my Instagram account and after every 60 photos I post, I get an email saying my next Chatbooks is ready to go to print. I go into the app and choose a cover for my Chatbooks and hit “ok” and a few days later I have another album in the mail to add to my collection. It’s a great way for me to keep up with photos of my kids. Chatbooks has made it super easy to get my Christmas cards done this year. All I did was choose my favorite photos from the year, arrange them how I wanted on the template they provided and wrote a short message on the back of the card. SO EASY!!! Thank you!! Thank you!!
Wonderful app, beautiful books, coupons are VERY short lived
by JennyM2019 on 2019/12/08 15:15
I absolutely love Chatbooks, I have purchased 6 of them so far and they are so lovely and are a good quality book. It’s so nice to be able to turn our photos into a tangible book that we can look through with our children. I do however get frustrated every time I am sent a coupon. They are so short lived there is no way I could finish a book by the time they expire. I wish they would at least give you a few months to use them so that you don’t have to try to do a rush job. I make birthday books for each of my children as well as a family book for the year so they are larger, hardcover books. I guess the coupon codes must be meant for those who are having small books come from their instagram accounts.
Saw the Light!!
by ImSoooz on 2018/04/14 18:54
Easy to work with this company! Very responsive. Had a issue with some of the book editing where the last book arrived unedited. It must have had pictures automatically uploaded or whatever happened. Regardless what, I didn’t get to it before it shipped. That bugged me, so I needed to stop the auto ship. I stopped using Chatbooks altogether. Then I was sitting around after dinner with my husbands su to come and go and in-laws. Someone grabbed the chatbooks and it was great! My husband finally 😂 acknowledged that he loved them and said to not stop getting them. It was like the old days before computers stored our pictures. 👏🏼👏🏼 I’m more careful with my uploading/editing now... or we’ll see. 😉 they made it easy to come and go.
More expensive than using a local shop or kinkos
by lilbityellow on 2020/02/24 21:13
While the app interface is easy to use and the customer service is 5 stars. The cost for shipping makes it not really financially prudent. You pay for a photo book that’s $15 for 6x6 with 30 pages pay for premium shipping that costs $10 dollars and takes a week to print and get to you. If you contact support to see if the time frame is on the closer end of the estimate than the longer one... they offer you to change it to expedited for another $15. If you take that option, you are paying for $25 for just shipping and the book is $15 so ... the book costs less than their expedited shipping. I would say use them if you don’t want to use a local shop or kinkos and have time to take the least inexpensive shipping cost.. otherwise it’s not the most economical.
Love this, do it now
by Gamequeen9498 on 2017/09/23 07:07
Before chatbooks i hadnt had a real copy of any of my photos since before digital cameras were invented!!! Too long!! Its very easy to figure and and load your pictures and pictures that are from other peoples cameras or phones etc I now have a whole collection of photo albums that i have ordered from the app and u choose whether to get soft or hard cover books. You also can choose to type in what happened or what the picture is actually about before everyone forgets! The only issue i have and i hope the company works on this in the future is the quality of the actual prints. Its not such a big deal that it stops me, but wish it could be updated a bit
Best App Ever
by Bugger14 on 2017/12/25 21:53
Best app ever!! I ordered a book for my parent’s anniversary. It was 366 pages. I used the app and their online website. I am very impressed with the ability to sync photos and delete simultaneously- it was so helpful to work on a larger format and watch the book come to life right before my eyes! Along the way I had several questions and I can not say enough about their incredible customer service! Kudos for helping and explaining in detail things that weren’t clear enough for me on their faq area on the app. Thank you so much for the gift of a lifetime!! I ordered a second book just my house. Everyone wants a book now! I will be ordering many more books in the future!! You guys “ROCK”!! Thanks again !!
Was great now disappointed
by Mandy141414141414 on 2019/10/11 15:40
I absolutely loved this app for 6 months. Was getting a book a month, then all of a sudden my auto fill stopped working. Discovered in March they were having issues with Google Photos. No notifications came out and no resolution. Customer support really didn’t seem to care how it impacted users. Would just say start a new series and use your camera roll- the problem lies with the photos that are no longer on the roll and you shouldn’t have to start a new series. I finally went in and individually selected 300 photos to make Chatbooks... the photos wouldn’t load for me to be able to see them in the books and make sure I was okay with them. Again I was told it was an issue with Google photos and to just start a new series with my camera roll. They don’t care about their customers or if they loose a customer. Super disappointed.
More options to copy and arrange on series would be nice
by Mamaofboys14 on 2020/07/01 19:15
First I wish we could copy certain pages from the series from one volume to another. The books are easier to do this with, but has no options to copy to certain series. Why? Second I wish all the features on the app were similar on the Chatbooks website. I am in my twenties so it’s not like I don’t know how to work an app or website. I honestly hate looking at my phone for very long and to edit the series it doesn’t take much time unless... your trying to convert the millions of photos on your computer to the books. I would prefer to do everything that’s available on the app available on the website.
Why Have Pictures If You Can’t Share Them
by Hil Jackson on 2019/04/08 15:20
We have been using chatbooks as a family for almost two years and it is the best thing we have found for our pictures. With two little boys, we take a lot of pictures. Chatbooks has given us the opportunity to print the pictures in adorable books that are easy to display. Our boys love to look through them and talk about all their “adventures” as they see the pictures again (well not the baby yet, but he will)! We can always print extra copies and have them shipped to grandparents and family that don’t live close by. We truly love this company and the joy it provides our family month after month.
Very difficult to use
by T.Ezell on 2019/12/04 22:12
I had to contact support 8 times before finally placing my order. It took me days to upload the photos, so I was invested or else I would’ve went with another printing app. This app is a great concept, but needs major improvement. Just a couple frustrating errors I ran into: Photos wouldn’t upload unless I left the app open & clicked the refresh button on every photo. There were 300 photos per book, so this took forever. The photos didn’t upload in chronological order. There was a red exclamation mark when I went to checkout saying there was an error uploading on my book, but I wasn’t able to find what picture was the problem. Then, after all that was fixed I went to checkout and it kept saying my address was invalid when it was indeed correct. Very frustrating. It took me a whole week to purchase 2 books when in reality it should’ve taken half a day.
Great customer service
by Cantfindanavalibleknickname on 2019/03/04 16:05
I have twice messed things up on this ap. I was scared to try to call or anything because you know how hard it can be to reach someone, explain yourself, stand up for yourself.... Let me reassure you: You can confidently subscribe to this really cool service. If you do have any problems, you will receive excellent customer service from people who treat you kindly and are capable of understanding and solving your problems. In particular a lovely person named Mer most recently solved a problem of my own causing with the utmost of grace and efficiency. They don’t just want to give you pretty pics. They want to keep happy customers. It’s a company I feel good about paying. Thanks for that!
Amazing
by Eydiew32 on 2018/09/08 03:41
I just made myself the best gift ever! Making a book with pictures of my daughter.. I was so impressed I thought why not buy 2. And my daughter can give the other one to her dad for Christmas!! I love this idea! I am not a scrapbooker, I do love love taking pictures though!! I have so many that I’m using far to much space on my phone and hard drive to continue to keep. It never fails when you want to show someone a picture you can never find it or the details are really hard to see on the phone. I’m excited to get all my pictures back in my hand again to show off in books!! The price is really great too!! I’m very happy I clicked on the ad I seen on Facebook!!
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All Versions
5.0
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 5
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 3
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 1
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Current Version (3.13.13)
5.0
126,109 total
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110,444
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11,971
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2,498
 2
540
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656
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