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App name
SurveyMonkey
Description
Create, edit, and send surveys, review results, build with expert templates, and more — seamlessly across your desktop, tablet, and phone. Here’s some of that “more” we’re talking about: • Make a survey, quiz, or poll and send it out • Edit a live survey—fix a typo or add a question you forgot to ask • Open and close surveys in your account • Analyze charts and individual responses • Filter, compare, and analyze results • Share your survey link via text, email, or social media • Share results—decide what and with whom to share • Enable push notifications to monitor responses SurveyMonkey is a global leader in survey software. We’re trusted by 98% of the Fortune 500 and over 60 million users worldwide. We’re here for survey experts and dabblers alike. PS — if you’d like to take surveys to earn gift cards or donate to charity, head on over to the SurveyMonkey Rewards app. Our app is free to download and use. Signing up for a paid plan through the app unlocks access to more advanced survey tools through an auto-renewing subscription. Subscription prices may vary based on your country of purchase. If you already have a paid plan, simply log in to enjoy paid features. Privacy Policy: https://www.surveymonkey.com/mp/policy/privacy-policy/ Terms of Use: https://www.surveymonkey.com/mp/policy/terms-of-use/
Good way to keep up with surveys but the time stamps are wrong
by Dr.HEK1 on 2021/07/25 22:34
I use Surveymonkey for my work using a subscription paid plan. I like being able to pull up survey data on visitor experience at any time using my. iPhone 11. I use my MacBook for full data analysis . Anyway, the problem that I am hoping developers can identify a solution for is that the time stamp for the responses is incorrect when looking at them on my iPhone. The time stamps are correct when analyzing survey responses on my laptop. Any idea how to fix this problem?
Ugh
by Bite me for requiring nickname on 2021/07/11 23:45
Crashes 4 out of 5 times. Tried restarting iPhone. Tried rebooting iPhone. Tried deleting and reinstalling. Rarely does anything work.
Great app
by byebye429 on 2021/06/13 16:33
I use this for research in the field and the app is critical for seeing results come in real time. The only thing they need to add is a filter by collector when analyzing the data.
Great app!
by RegP on 2021/05/24 16:14
Great app!
This is a fantastic app
by Bmichaeljordan on 2021/05/02 22:10
Excellent source for data.
FAQ won’t even work!
by Jenkiddtx on 2021/05/02 19:37
I can’t even get the FAQ HELP section to work! I click on the items, it opens the pages but just spins & spins, trying to load. Won’t let me click any of the links within each page or anything. Also they charge way too much. This program is entirely way too expensive, IMO. Deleting app now.
Creative tools I love
by everyeyeshallsee on 2021/05/01 08:32
Awesome
Brilliant!
by mission forward strat on 2021/04/21 13:50
Surveymonkey is spot on brilliant.
Waste of time.
by Makai6148 on 2021/04/20 20:30
I paid $70 for a month subscription just so my survey could include uploading a photo - and I still apparently need to pay the $300 for the yearly subscription. I tried to call them to cancel and get my money refunded and I can’t even do that! I have to upgrade my account just to be able to call customer support. I want my money back.
Awesome!!!
by JP Pazmino on 2021/04/14 02:20
Can’t see the letters.
Bait and switch!!!!!!
by Who_Wooten on 2021/04/04 22:09
I thought survey monkey was a decent survey research service - that was until i used it personally and not at work. I signed up for a free account. Since I'm used to the software interface iI began to create a survey. After 2 hours and the need for this survey today, I’m informed AFTER completing the survey that it costs $32/mo and you have to pay for the year. I have the money to pay for it but i stand on principle. I spent 2 hours creating something inly to be told after the fact that i have to pay for a year to use what i created kn their platform. Dirty pool!!!!
Covid and covid vaccines and and how they affect a transplant person on medication
by KJ Griffin on 2021/04/01 19:33
Wondering how others with transplants are dealing with covid and the covid vaccine. John Hopkins hospital is conducting a survey on how the covid vaccine is developing in transplant patients. I am in the study and just did my antibody lab yesterday and got my 2nd covid vaccine by Pfizer.
Impressive app that works immediately for you!
by Trusguy on 2021/03/24 02:02
I am extremely impressed with the structure and versatility of this business app. I put it to work immediately and it’s made me a better manager!!!
WAS good. Then they decided to extort me.
by MORates on 2021/03/05 02:20
SurveyMonkey’s free service was great. Then they changed their terms and made it so I can only see 40 responses even though I had been collecting and using over 40 responses before they changed. I don’t have a problem with your 40 response limit, but I have a big problem with this being applied retroactively to surveys that were already running. I had the data you told me I could, and then you took it away and are trying to extort me into paying for it. Not a great way to treat your users.
Great tool. Needs improvement.
by m.sic on 2021/02/28 09:30
I can always rely on SurveyMonkey to get answers to a burning question. Thanks for providing that. However, the image-based surveys don’t offer an easy way to analyze the data, as they don’t show the images in the survey results. When you have three or more images that were submitted for voting and don’t show them in the results, it becomes hard to understand those results right away, without having a visual to relate to. I can only hope that is something that can be addressed in the future. Thanks.
Works and is Fun
by akmcmm on 2021/01/12 18:49
Unlike some other free survey sites and what not that promises payout this actually follows through. You need $5 to get an Amazon card and I’ve cashed in $15+ so far. Surveys come at random intervals for me so I can’t say how frequent they are but turn on your notifications so you don’t miss one.
Don’t download for personal use.
by Trying to watch TV on 2020/12/28 16:42
I downloaded this app as a fun way to get family and friends involved in a gender reveal. At no point during the registration/ creation of the survey did the site say that I would be unable to see responses after 40 people responded without paying $100 a month. As friends and family were completing the survey, I get a message saying I will not be able to see any of the responses beyond the 40 without immediately upgrading to their pro account that is $100 a month. I only planned to use this for 1 survey, I would have kept looking for a different site/ app had I known of this ridiculous fee. At this point the link has already been sent out to all of our family and friends so I can’t just use a different site. Now the whole experience has been ruined.
Either the app doesn’t work or it’s a scam
by Keisbejjelandiabe on 2020/12/07 23:52
Upon getting close to a reward the app suddenly locked me out and now every time I try to sign in I’m met with the message “an error occurred.” Fix it, give me my credit back , and I’ll change the review. If not it obviously doesn’t hurt the devs much but hopefully others see this and don’t waste their time.
How do you save the survey you created
by kobinatv on 2020/11/19 18:25
How do you save the survey you created
Incredible.
by Melka Apple ID on 2020/09/18 15:53
Great product. Well done to the iOS developers
Ratings that they show
by erd36 on 2020/09/09 15:08
I think that they are a good app because they show you their flaws by showing you the One star reviews
Scam for money
by Paulosantos0922 on 2020/08/27 22:01
I usually don’t do reviews, but for this I am. We downloaded this for something serious at work and it was easy to use and pretty amazing to use. Then after 40 votes, it wanted me to pay to see the other results. I read the description and it didn’t say anything about that. That is pretty messed up considering the price per month.
Great
by raylaw20 on 2020/08/11 02:49
Awesome love it
Individual responses in app unavailable
by alexisbabii721 on 2020/08/04 13:57
Can’t see individual responses in the app which makes it useless to me
Frustrating
by Jgoogoo on 2020/07/30 00:33
It won’t let me see the results of my survey over 40 people unless I pay $100! I just want to do one survey.... now I have to go use another app and have 100’s of people retake this survey!
Misleading
by 1/2:34;4(5) on 2020/07/04 20:09
To see more than 40 responses you will have to pay $100. If you research online it says the first 100 responses are free. On the App Store it says it costs $26 a month to see more than 40 responses. I now will have to pay $100 if I want to see the the total of my 53 responses to my survey. This not an app for a casual user. I would not have used this app had I known this in advance
Didn’t deliver on product
by Kevnl06 on 2020/07/03 12:25
I designed a survey and paid the monthly subscription for 4 months ($400). Just before ending my subscription I exported my results and saved the file (didn’t need to evaluate them right away). I reopened the file recently and found that just over half of my 140 responses were available and answers for about 8 of the questions were not even exported. I contacted SurveyMonkey to try to rectify this problem and was told I must pay for another subscription in order to try to re-download the results SurveyMonkey failed to deliver when I had my previous subscription. Very disappointed with their service.
Limited Number of Results
by Faninvests on 2020/06/30 15:47
I created and sent a survey to a group of people only to learn afterwards that I could only review a limited number of responses without paying for an upgrade. Had I known that ahead of time, I would have created two different surveys or limited the number to whom it was sent.
Don’t pay for it!
by Rodeosweetheart64 on 2020/05/20 00:23
I really hate to write bad reviews, but I see no choice. I joined this only to do one survey. Payed my money for the monthly fee with every intention of canceling the auto renew. Now I have spent over an hour trying to do so and can’t. I have followed the instructions they give you on how to do it and when I get to the page there is now way to cancel. Very frustrating! When I go to the page to contact the developer, that page won’t come up. I guess I will have to report them to the better business bureau
This is the best survey app I’ve ever used!
by chocostraw9789 on 2020/05/07 18:36
Let me start out by saying I’ve never used survey monkey for making surveys only filling out surveys, although I do know a number of people who do use this app to create. Can I just say this is by far the best app I’ve ever used if you want to make money without giving out your credit card number or something like that. I’ve tried probably over 50 “money making apps” and this one actually functions. The layout and design of the app is actually nice to look at and the payout is actually pretty good. I’ve probably been using it for about a month now and I’ve learned a lot about the app, you can either payout with amazon or donate to charities. You have to earn 5.00 before you payout, and the payout to amazon is actually real! Even if you turn on notifications sometimes they won’t always tell you theres a survey so you should check back to the app every hour or few hours. Surveys expire, fast, which is fine if you are checking up on the app. So far surveys range from 25 cents to a 1.75, which is really good so far I’ve made a 1.60 today. Most surveys you will qualify for but if you don’t qualify you’ll know in like 15 seconds and you’ll get ten cents. This is the best survey app like actually, and lastly I’m not a fake person which is probably what a fake person or a paid person would say but this here review was made by a survey monkey user to let people know to stop wasting their time looking for money apps that they ain’t gonna find. This is your best bet, so give it a try! And also survey monkey don’t change anything about your app for filling out surveys because it is perfect already.
Nice app
by blake or billy on 2020/05/06 16:56
If you want other people to decide or want to know what other people think get this app and make a survey. You can put any questions or anything. And you can send the link everywhere and then you can see which anwser is in the lead and other very cool things. I would recommend getting the app.
Notifications not working
by Bug.67 on 2020/04/24 20:50
This is a great app overall, but notifications aren’t working. I created a survey to use as an order form so I turned on notifications to let me know when someone has placed a new order although, I am not receiving any notifications.
Cannot log in
by leonbian on 2020/04/24 16:12
I used company SSO to log in, and the app wouldn’t load any pages. It just got stuck there. Terrible, useless app.
Love this App/Survey!!!!
by Elmos momma on 2020/04/04 13:29
Love Love Love
AWESOME 😎
by NyanDragon on 2020/04/02 18:47
Hi. So I was looking for a app you could make Surveys on and I found this my favorite book is Wings Of Fire so I made a wings of fire survey. Again grate app
Irritated
by Hallie Roese on 2020/02/28 13:28
I downloaded this app for a school project because I needed to interview a large population, but once you get over 40 responses it wants you to pay $35 to look at them!!!! Seriously!? Thanks for ruining my grade :))
Limited Responses for Free Plan: use Google forms instead
by gracelizt on 2020/02/04 06:13
This app features a new basic (free) plan that at first glance seems to just be the plain survey making service that you expect it to be. However, once you send out your survey, it only allows 40 responses without any prior warning that your responses would be so severely limited. My organization has used survey monkey for years as a voting tool, but they’ve lost our business with this limitations. TL:DR - go use google forms.
Bad
by g ggggg on 2020/01/27 02:21
Every time I would open the app it would crash, and not even bother to save my work. It would crash on the middle of a question. If you want to make a good Survey do it somewhere else. 😤
Solid Solution
by Altar Alchemist on 2020/01/26 16:45
I believe all organizations would benefit from utilizing survey monkey for clients, employees and prospects. Good medicine 🙏
Do not recommended
by user1989!30 on 2020/01/25 15:23
I downloaded the free app and quickly learned that the maximum number of responses was 40 under the “basic” free option. Naturally, I paid for an upgrade since I had already issued the survey and had more than 40 responses. I received confirmation from Apple for the upgrade but then due to issues in the app, the upgrade wasn’t applied. I tried redownloading the app, to no avail and customer service was of no assistance. Needless to say, this will be my first and last time using the app.
Frustrating
by allnicknamesinuniversearetaken on 2020/01/22 18:44
Can’t even log in! Keeps saying my email is in the system and when I try to retrieve my login info it says it’s not in the system - so I try to sign in with my google account - same thing - one of the things I hate the most is that if an actual hacker wants in, they have ways of getting in and I know that all of these ridiculous security measures are just so people feel like the company is secure and if they are sued that have something to show in court to prove they try to keep info secure... when a company claims that making it hard for me to log in is for my own protection - it infuriates me because it’s really just for my own perception of protection and it’s bull/);:it!
Curious?
by fullstackalexle on 2020/01/15 05:22
Are you ever curious of what other people think? ;)
It’s good
by chelseysmith19 on 2020/01/14 01:02
I’ve been using this app for about a month or so now and have made $8.20. This is not an app if you’re looking to make lots of money but it’s a nice app if you need little cash here and there. Most of the time I do not get notified when I have surveys available so I have to go into the app and look every now and then. I say I get about 4-5 surveys a week.
Simple to do!
by tjmacdad6 on 2020/01/08 22:34
Follow the prompts and send out a survey. Used this to organize/poll a get together for old friends. Easy and effective.
Support Service is Terrible
by Tarheels1988 on 2019/12/31 21:50
Absolutely love this app as far as the surveys & consistency of paying out accordingly. We have given Survey Monkey a 5 Star, but customer service is slow(horrendous) getting back to you. I changed my number & it’s taking too long for customer service to respond back. 5 days to get a response back from a company is unacceptable! Also, there is no where on the app to change your number. For this reason, I have you a 1!
Review
by Baby Adew on 2019/12/20 14:58
I am still A novice to this site. Unfortunately I have only had this site for only a few weeks. Cool site, nonetheless.
Logan’s reviews
by rRick 99 on 2019/12/17 05:02
Logan’s in Ruston Louisiana has friendly staff that are very professional . The atmosphere is loud with customers. Real clean restaurant. I total recommend the Southern fried fish and all Americans cheese burger .
Forced to pay
by Therandomhobo1 on 2019/10/30 19:18
You can choose to have the free version, but in order to see and analyze all of the feedback and data of surveys, you have to pay for it. Take my advice and use google, unless you want to pay $35 /mo just to be able to see all the data of your surveys.
A survey under 2 minutes!
by Survey Monkey Customer on 2019/09/06 18:46
Good as intended an easy way to make surveys under 2 minutes!
SurveyMonkey
by lizziewow on 2019/08/29 01:19
Great tool, fairly simple to use!
BevMo
by poppaburke on 2019/08/23 01:01
Since I have started to purchase my wine at BevMo l have quit all of my extensive wine clubs Your customer service is the best and great value with the 5 cent sales Love the new Bressi ranch store
Easy to use
by pacsailor on 2019/08/15 01:53
This app made it easy to monitor and analyze the survey I created. The questions were easy to form, the analysis made it fun.
Great Survey toolkit
by Kgv51 on 2019/08/09 21:07
Enjoy this well designed and easy to use tool for creating and collecting data to analyze results. Very valuable research tool. Unlimited uses.
Most important feature does not work
by Amy Schisler on 2019/08/03 12:18
I don’t need lots of analysis or fancy tricks. I just need to see individual responses. On the computer, they are very difficult to find. On both my phone and tablet, when I click on an individual response it, I only get a blank page. It’s very frustrating.
Slow to respond and doesn't reflect web
by Average small business owner on 2019/07/24 15:07
I am a subscribed customer and have been using this service for a few years now. The surveys I have deleted from a computer still show up on the app. The app also loads really slow. I am using the iPhone 10s with macOS 12.3.1 Overall Survey Monkey is an amazing tool and I enjoy the service and plan to continue as a customer. The app needs to be updated.
A new beginning
by bigolivesisco on 2019/07/10 16:00
Let’s just say thank you , ;)
Feature Request
by Serebiilover on 2019/07/09 18:41
Very good app. A tool at the apex of our business. They market themselves as a survey platform, but it is very versatile. One thing I want to see is custom exporting (specifically PDF) that only shows the user’s submitted response without having to show the entirety of the survey’s unanswered questions. This and mobile exporting of data and analyzing surveys with questions over 100 questions. Having all the questions exposed is somewhat of a risk to IP if it’s not relevant if the report is sent out to third parties. It’s also annoying to have to read 12 pages of junk to find the 6 questions of relevance when logic was applied. If (noResponse); Then (doNotIncludeInReport);
Awesome app
by scosscos on 2019/07/06 21:07
This app Has helped me see how people like my service
Very very unclear
by optimistically disgruntled on 2019/06/01 00:28
Your app has no clear directions for how to use in offline mode, seems that the only way to use offline would be through the enterprise subscription, which doesn’t allow you to buy on the spot, but you must contact them through email. Furthermore for the “privilege” of calling them, you must pay for an upgraded service. I don’t understand why only enterprise subscription has the offline mode, and if any other subscriptions do, I would love if you could help me with that. Thank you, A very disgruntled customer
Great free app entry to a future paid use.
by EthanEdwards on 2019/05/22 17:46
The way that the free app is fully functional but highlights and explains upgrade features is great. Value proposition clearly communicated.
Wouldn’t recommend
by a dot carr on 2019/05/02 22:15
I needed to upgrade to standard for my research. Used it for less than a month and tried to cancel because I no longer needed it. The company previously said it doesn’t renew unless you authorize it. Two days later I was charged $35 again for a subscription I didn’t need. I was blocked from canceling my subscription until now. I have no respondents on my survey this month(I closed my survey since I was done gathering data) to even justify paying it again. One is better of using a free program.
Great tool for groups
by Yujbh on 2019/04/25 01:51
Highly recommend. Great way to get groups of people to answer for dates or other decisions as needed. Easy to create and send surveys.
Outstanding service!
by Venita Jacobson on 2019/04/07 20:59
SurveyMonkey is easy to use. It was extremely helpful in monitoring feedback from attendees of our event. As a nonprofit, we especially appreciate the free option. Thanks SurveyMonkey!
confused
by The polka dot on 2019/03/19 17:52
i thought you got paid for this? don’t understand the other uses of the app and payment methods
Slow and won’t share
by Zjnae on 2019/03/06 22:56
Every time I try to share my survey it says server can’t connect and that I have to contact someone and it takes forever to load
Alumni organization establishment
by khanyapa on 2019/03/02 14:55
I’m new at it and still learning a lot. It has helped and saved my organization with speed, administrative functions and facilitated voting and setting up a new governing body. I see this helping my organization grow.
Be you tiful
by i will was on 2019/02/17 22:41
Amazing App , Take us beyond what we actually need .. gives us more options and choices ; we use it for many stuff especially some education survey and much more such as #Live survey showing results at no time and share it or save it - anything you need or want , friendly App ; makes the survey so easy and useful with a lot of Fun .
Crashes
by Babyoil153 on 2019/02/14 03:33
Every time I try to create a survey from the templates the app crashes completely. I still have not seen the app in action for myself.
App Crashes or Id give it a 5 Star
by Ferman's iPhone on 2019/02/13 12:14
Every time I open the app on my iPhone and iPad the app closes. Can’t use it. It’s unfortunate because my purpose was to share the app as a resource during a training / presentation at my agency this Friday.
Price is outrageous and Free version is too short
by Abberleigh on 2019/01/20 16:42
I used to LOVE survey monkey, and used it for my applications for my animal rescue. I started a new survey, and now I can only use 10 questions in the free version, and they want to charge me $35 a month, more than I pay for a gym membership. The free surveys I made last year were 120 with no problems. I will find a new survey creator.
Cannot add column to Matrix Dropdown
by NEEDTOBUDGETCOM on 2019/01/12 18:43
Paid monthly to attain the matrix of dropdown menus and both on the app and website I am unable to add a column. The default is 2. Why should I have to pay incrementally to be able to speak with someone from customer service
The monkey is great
by Francisco A Vargas on 2018/12/09 03:27
I like that the monkey is green light the fox format mobile
Survey to charity
by freeneasy mann on 2018/11/09 19:06
You have & operate a survey that benifits charity, what percentage of the monitazation monies are passed on to specified or chosen charities ? Also what description do you follow to qualify a charity, is non profit enough to qualify , for example ? What is your criteria on this ?
Great app
by Bas9183 on 2018/10/19 17:37
This app can help you determine we’re your strengths and weaknesses. I recommend it to anyone that really wants to know how your processes are have an effect on your business.
Easy to Use
by cleo25 on 2018/09/17 14:13
This app is so easy to use to create unique surveys.
Decent, but could be better
by sMax.it on 2018/09/17 04:11
Overall it’s a pretty good app for setting up simple surveys. I downloaded it to set up contest in a game called, Airmen. My intention was for players to vote in the survey for which ships they like & the winner would receive a reward. Unfortunately I had to make multiple separate surveys because I was limited to about 10 items per survey in order to avoid the ridiculous $35 per month subscription. Another problem that I had is being unable to attach multiple choice questions to images & images therefore counting as separate items. If the subscription was lowered to about $2-5 per month & this app had the functionality of the pc version then I would definitely rate it 5 stars. Thank you for reading.
iPad app will not sign in
by blion315 on 2018/09/07 17:19
It keeps saying session timed out and will not give me an option to sign in again. iPhone version works fine. I am looking to use this app in kiosk mode on my iPad and not my phone.
Functionality for a kindergartner
by Keep Honest on 2018/09/06 00:40
Seriously? There is no overall dashboard for a set of surveys! Lots of big pie charts, but no real analysis. What about adding at least some of the website functionality? Apology: I feel like I’m in the 1980’s playing Atari. Analytical software like SurveyMonkey needs to treat its customers with respect and give them grown-up tools.
Full of potential
by shillforreal on 2018/08/03 05:28
For those who love to comb through data sets and for the more advanced user who can make their own surveys and datasets, this app looks to be a wonderful resource of all kinds of info. Can’t wait to delve deeper into the app and really figure it out to its fullest potential
Auto Payments
by Samrocker34 on 2018/07/12 06:32
Functionality is fine and there are a lot of good features, but I hate that SM, like so many other sleazy companies, automatically sets up payment plans when all you want is to purchase a set plan for a few months. Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months. Thanks. Deleting the app and not using SM again.
Sure you can take surveys, but no reward!
by GoodyBoi07! on 2018/06/27 16:51
I thought that I would get a reward for taking the survey like it said I would. It says I will get a $100 dollar gift card to amazon. But you have to spin a wheel to get it, and the wheel lands on cherries every time!!! I would would only recommend this app if you’re fine with taking the surveys without any rewards.
It’s kinda difficult
by onionsan_masky on 2018/06/21 00:31
I downloaded this app looking for a poll maker app. This app wouldn’t let me delete the second question and I just wanted to make a poll not a survey. If you could make this app a lot better that’d be great👍
a freaking joke
by BossTuba on 2018/06/18 13:33
this app is such a joke. if you answer the way the company wants you to, they kick you off of the survey and give you 3pts for "trying". It's a complete waste of time, and I've already wasted an hour trying to complete a few surveys before work. A total scam; they only want certain answers, and that's not how research surveys work. Good luck with your watered down answers. - annoyed college student
Many error messages
by siddddddakid on 2018/05/28 17:27
SurveyMonkey is an outstanding concept and works smoothly from my laptop. Unfortunately, I am unable to use the app because too many error messages arise when I try to do anything. I hope this glitch is fixed soon so I can enjoy SM again.
Can’t paste password
by Gannon the Drummer on 2018/05/24 20:04
App won’t let you paste password from password app so can’t login. Useless.
Not usable
by lhagoo on 2018/05/23 16:28
My company sends out survey monkeys often for us to complete while we are with clients and no matter how I search I can not find where I can complete survey monkeys from links provided to me by the creators via email. Very frustrating. So far I see I can only create my own surveys and/or do charitable surveys which is no help to me at all. Why I can’t just input the survey links sent to me is very frustrating.
So disappointed
by 📐🎨 on 2018/05/22 01:58
We’ve been trying to get out of this contact for months with no assistance. Do not recommend...
there is no option for me to take a survey on the app
by Queen_262 on 2018/05/19 21:50
so i just downloaded the app a few minutes ago and i can’t seem to find where i can take surveys i checked the help area but it didn’t do anything for me could someone please help me thanks
Greed took over
by Jjdude2702 on 2018/04/24 16:34
Good for a small group project, but be careful, if your poll reaches over 100 answers, you have to pay 30$ a month or hundreds of dollars a year to see your responses. Not worth it, use google forms!
Error Message?
by Okay, now I see on 2018/04/21 17:56
After all the work of trying to find my password, create a new account, struggle with all the hoops to jump through so I could take surveys to donate money to causes I care about, the app gives me an error message when I click on the “surveys” option. Complete waste of my time :/
Great freebie
by Mgstanton on 2018/04/20 22:07
The “light” version provides all our group needs. It’s user friendly at all levels. Thank you Survey Monkey!
Buggy, limited options, and god awful interface
by Erikthomp on 2018/03/24 02:18
The Bugs won’t let you save edits to your surveys, the limited options with out paying the crazy unrealistic prices for premium and scarce, and the interface it’s self makes creating a survey impossible.
nice!
by Are for on 2018/03/23 02:23
pretty cool
Disappointed
by Unsound04 on 2018/03/14 11:45
There is never a survey available. Also, every time I spin to win it starts and ends in the exact same location. Rigged much?? I do like that I can chose where the money goes. Would like to see proof of the donations.
Good
by Cool Gal 😎😎 on 2018/03/13 15:14
It works well but you can’t delete pages
Make respondent feedback...
by Jperigo on 2018/03/10 02:23
...shareable with the app. When I email results, those is share it with can only see analytics. Make all responses viewable
Great app
by Grammietoo on 2018/02/27 18:26
I love being able to have my opinion count but even better charity’s get donations because I’m giving my opinion. I don’t have the cash to donate directly but this I can do easily. Giving back to society is important to me.
Thank you for rewards
by Svahid Mirzaie on 2018/02/20 19:24
Mercy
Good app
by chiefsaiyan1997$ on 2018/01/29 22:12
Pretty updated app, love if the more I use it.
Highly Value Additive!
by Frank12292992 on 2017/10/19 07:17
My team continues to derive significant value from the Survey Monkey app. The UI allows us to generate highly useful data in an intuitive format when working on projects. Our business is predicated upon survey data, and this information is delivered seamlessly through the app in a clean and consistent manner. Wish I could rate higher than 5 stars!
Decent, but could be better
by sMax.it on 2018/09/17 04:11
Overall it’s a pretty good app for setting up simple surveys. I downloaded it to set up contest in a game called, Airmen. My intention was for players to vote in the survey for which ships they like & the winner would receive a reward. Unfortunately I had to make multiple separate surveys because I was limited to about 10 items per survey in order to avoid the ridiculous $35 per month subscription. Another problem that I had is being unable to attach multiple choice questions to images & images therefore counting as separate items. If the subscription was lowered to about $2-5 per month & this app had the functionality of the pc version then I would definitely rate it 5 stars. Thank you for reading.
Don’t download for personal use.
by Trying to watch TV on 2020/12/28 16:42
I downloaded this app as a fun way to get family and friends involved in a gender reveal. At no point during the registration/ creation of the survey did the site say that I would be unable to see responses after 40 people responded without paying $100 a month. As friends and family were completing the survey, I get a message saying I will not be able to see any of the responses beyond the 40 without immediately upgrading to their pro account that is $100 a month. I only planned to use this for 1 survey, I would have kept looking for a different site/ app had I known of this ridiculous fee. At this point the link has already been sent out to all of our family and friends so I can’t just use a different site. Now the whole experience has been ruined.
Good way to keep up with surveys but the time stamps are wrong
by Dr.HEK1 on 2021/07/25 22:34
I use Surveymonkey for my work using a subscription paid plan. I like being able to pull up survey data on visitor experience at any time using my. iPhone 11. I use my MacBook for full data analysis . Anyway, the problem that I am hoping developers can identify a solution for is that the time stamp for the responses is incorrect when looking at them on my iPhone. The time stamps are correct when analyzing survey responses on my laptop. Any idea how to fix this problem?
Frustrating
by allnicknamesinuniversearetaken on 2020/01/22 18:44
Can’t even log in! Keeps saying my email is in the system and when I try to retrieve my login info it says it’s not in the system - so I try to sign in with my google account - same thing - one of the things I hate the most is that if an actual hacker wants in, they have ways of getting in and I know that all of these ridiculous security measures are just so people feel like the company is secure and if they are sued that have something to show in court to prove they try to keep info secure... when a company claims that making it hard for me to log in is for my own protection - it infuriates me because it’s really just for my own perception of protection and it’s bull/);:it!
Didn’t deliver on product
by Kevnl06 on 2020/07/03 12:25
I designed a survey and paid the monthly subscription for 4 months ($400). Just before ending my subscription I exported my results and saved the file (didn’t need to evaluate them right away). I reopened the file recently and found that just over half of my 140 responses were available and answers for about 8 of the questions were not even exported. I contacted SurveyMonkey to try to rectify this problem and was told I must pay for another subscription in order to try to re-download the results SurveyMonkey failed to deliver when I had my previous subscription. Very disappointed with their service.
Great tool. Needs improvement.
by m.sic on 2021/02/28 09:30
I can always rely on SurveyMonkey to get answers to a burning question. Thanks for providing that. However, the image-based surveys don’t offer an easy way to analyze the data, as they don’t show the images in the survey results. When you have three or more images that were submitted for voting and don’t show them in the results, it becomes hard to understand those results right away, without having a visual to relate to. I can only hope that is something that can be addressed in the future. Thanks.
Be you tiful
by i will was on 2019/02/17 22:41
Amazing App , Take us beyond what we actually need .. gives us more options and choices ; we use it for many stuff especially some education survey and much more such as #Live survey showing results at no time and share it or save it - anything you need or want , friendly App ; makes the survey so easy and useful with a lot of Fun .
Very very unclear
by optimistically disgruntled on 2019/06/01 00:28
Your app has no clear directions for how to use in offline mode, seems that the only way to use offline would be through the enterprise subscription, which doesn’t allow you to buy on the spot, but you must contact them through email. Furthermore for the “privilege” of calling them, you must pay for an upgraded service. I don’t understand why only enterprise subscription has the offline mode, and if any other subscriptions do, I would love if you could help me with that. Thank you, A very disgruntled customer
Bait and switch!!!!!!
by Who_Wooten on 2021/04/04 22:09
I thought survey monkey was a decent survey research service - that was until i used it personally and not at work. I signed up for a free account. Since I'm used to the software interface iI began to create a survey. After 2 hours and the need for this survey today, I’m informed AFTER completing the survey that it costs $32/mo and you have to pay for the year. I have the money to pay for it but i stand on principle. I spent 2 hours creating something inly to be told after the fact that i have to pay for a year to use what i created kn their platform. Dirty pool!!!!
Nice app
by blake or billy on 2020/05/06 16:56
If you want other people to decide or want to know what other people think get this app and make a survey. You can put any questions or anything. And you can send the link everywhere and then you can see which anwser is in the lead and other very cool things. I would recommend getting the app.
WAS good. Then they decided to extort me.
by MORates on 2021/03/05 02:20
SurveyMonkey’s free service was great. Then they changed their terms and made it so I can only see 40 responses even though I had been collecting and using over 40 responses before they changed. I don’t have a problem with your 40 response limit, but I have a big problem with this being applied retroactively to surveys that were already running. I had the data you told me I could, and then you took it away and are trying to extort me into paying for it. Not a great way to treat your users.
Don’t pay for it!
by Rodeosweetheart64 on 2020/05/20 00:23
I really hate to write bad reviews, but I see no choice. I joined this only to do one survey. Payed my money for the monthly fee with every intention of canceling the auto renew. Now I have spent over an hour trying to do so and can’t. I have followed the instructions they give you on how to do it and when I get to the page there is now way to cancel. Very frustrating! When I go to the page to contact the developer, that page won’t come up. I guess I will have to report them to the better business bureau
Wouldn’t recommend
by a dot carr on 2019/05/02 22:15
I needed to upgrade to standard for my research. Used it for less than a month and tried to cancel because I no longer needed it. The company previously said it doesn’t renew unless you authorize it. Two days later I was charged $35 again for a subscription I didn’t need. I was blocked from canceling my subscription until now. I have no respondents on my survey this month(I closed my survey since I was done gathering data) to even justify paying it again. One is better of using a free program.
Full of potential
by shillforreal on 2018/08/03 05:28
For those who love to comb through data sets and for the more advanced user who can make their own surveys and datasets, this app looks to be a wonderful resource of all kinds of info. Can’t wait to delve deeper into the app and really figure it out to its fullest potential
Sort of useless at this point
by HHweb on 2017/11/20 16:27
Because most of the functionality available via the desktop browser version is NOT available in the app (or on mobile) yet, this app is sort of useless until FULL functionality is available. It’s ok for creating new (non-template) surveys, but editing/deleting items once created is NOT allowed yet, rendering the app useless. My advice...stick with the desktop version until they can build a real, fully functional app.
Feature Request
by Serebiilover on 2019/07/09 18:41
Very good app. A tool at the apex of our business. They market themselves as a survey platform, but it is very versatile. One thing I want to see is custom exporting (specifically PDF) that only shows the user’s submitted response without having to show the entirety of the survey’s unanswered questions. This and mobile exporting of data and analyzing surveys with questions over 100 questions. Having all the questions exposed is somewhat of a risk to IP if it’s not relevant if the report is sent out to third parties. It’s also annoying to have to read 12 pages of junk to find the 6 questions of relevance when logic was applied. If (noResponse); Then (doNotIncludeInReport);
It’s good
by chelseysmith19 on 2020/01/14 01:02
I’ve been using this app for about a month or so now and have made $8.20. This is not an app if you’re looking to make lots of money but it’s a nice app if you need little cash here and there. Most of the time I do not get notified when I have surveys available so I have to go into the app and look every now and then. I say I get about 4-5 surveys a week.
Slow to respond and doesn't reflect web
by Average small business owner on 2019/07/24 15:07
I am a subscribed customer and have been using this service for a few years now. The surveys I have deleted from a computer still show up on the app. The app also loads really slow. I am using the iPhone 10s with macOS 12.3.1 Overall Survey Monkey is an amazing tool and I enjoy the service and plan to continue as a customer. The app needs to be updated.
Alumni organization establishment
by khanyapa on 2019/03/02 14:55
I’m new at it and still learning a lot. It has helped and saved my organization with speed, administrative functions and facilitated voting and setting up a new governing body. I see this helping my organization grow.
Do not recommended
by user1989!30 on 2020/01/25 15:23
I downloaded the free app and quickly learned that the maximum number of responses was 40 under the “basic” free option. Naturally, I paid for an upgrade since I had already issued the survey and had more than 40 responses. I received confirmation from Apple for the upgrade but then due to issues in the app, the upgrade wasn’t applied. I tried redownloading the app, to no avail and customer service was of no assistance. Needless to say, this will be my first and last time using the app.
Limited Number of Results
by Faninvests on 2020/06/30 15:47
I created and sent a survey to a group of people only to learn afterwards that I could only review a limited number of responses without paying for an upgrade. Had I known that ahead of time, I would have created two different surveys or limited the number to whom it was sent.
Support Service is Terrible
by Tarheels1988 on 2019/12/31 21:50
Absolutely love this app as far as the surveys & consistency of paying out accordingly. We have given Survey Monkey a 5 Star, but customer service is slow(horrendous) getting back to you. I changed my number & it’s taking too long for customer service to respond back. 5 days to get a response back from a company is unacceptable! Also, there is no where on the app to change your number. For this reason, I have you a 1!
Limited Responses for Free Plan: use Google forms instead
by gracelizt on 2020/02/04 06:13
This app features a new basic (free) plan that at first glance seems to just be the plain survey making service that you expect it to be. However, once you send out your survey, it only allows 40 responses without any prior warning that your responses would be so severely limited. My organization has used survey monkey for years as a voting tool, but they’ve lost our business with this limitations. TL:DR - go use google forms.
Auto Payments
by Samrocker34 on 2018/07/12 06:32
Functionality is fine and there are a lot of good features, but I hate that SM, like so many other sleazy companies, automatically sets up payment plans when all you want is to purchase a set plan for a few months. Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months. Thanks. Deleting the app and not using SM again.
Notifications not working
by Bug.67 on 2020/04/24 20:50
This is a great app overall, but notifications aren’t working. I created a survey to use as an order form so I turned on notifications to let me know when someone has placed a new order although, I am not receiving any notifications.
Great app
by Grammietoo on 2018/02/27 18:26
I love being able to have my opinion count but even better charity’s get donations because I’m giving my opinion. I don’t have the cash to donate directly but this I can do easily. Giving back to society is important to me.
Difficult to send surveys to others
by Treasureabra on 2017/10/24 02:19
I was excited to download this app for surveys for a class I’m teaching. I’ve found, however, that I am unable to send the link to my students. It seems as though I would need to purchase the app for at least $39/month in order to use the sending feature. Bummer. Will be deleting unless there is a way to send links without the fee.
Covid and covid vaccines and and how they affect a transplant person on medication
by KJ Griffin on 2021/04/01 19:33
Wondering how others with transplants are dealing with covid and the covid vaccine. John Hopkins hospital is conducting a survey on how the covid vaccine is developing in transplant patients. I am in the study and just did my antibody lab yesterday and got my 2nd covid vaccine by Pfizer.
Most important feature does not work
by Amy Schisler on 2019/08/03 12:18
I don’t need lots of analysis or fancy tricks. I just need to see individual responses. On the computer, they are very difficult to find. On both my phone and tablet, when I click on an individual response it, I only get a blank page. It’s very frustrating.
Not usable
by lhagoo on 2018/05/23 16:28
My company sends out survey monkeys often for us to complete while we are with clients and no matter how I search I can not find where I can complete survey monkeys from links provided to me by the creators via email. Very frustrating. So far I see I can only create my own surveys and/or do charitable surveys which is no help to me at all. Why I can’t just input the survey links sent to me is very frustrating.
a freaking joke
by BossTuba on 2018/06/18 13:33
this app is such a joke. if you answer the way the company wants you to, they kick you off of the survey and give you 3pts for "trying". It's a complete waste of time, and I've already wasted an hour trying to complete a few surveys before work. A total scam; they only want certain answers, and that's not how research surveys work. Good luck with your watered down answers. - annoyed college student
Impressive app that works immediately for you!
by Trusguy on 2021/03/24 02:02
I am extremely impressed with the structure and versatility of this business app. I put it to work immediately and it’s made me a better manager!!!
Outstanding service!
by Venita Jacobson on 2019/04/07 20:59
SurveyMonkey is easy to use. It was extremely helpful in monitoring feedback from attendees of our event. As a nonprofit, we especially appreciate the free option. Thanks SurveyMonkey!
Scam for money
by Paulosantos0922 on 2020/08/27 22:01
I usually don’t do reviews, but for this I am. We downloaded this for something serious at work and it was easy to use and pretty amazing to use. Then after 40 votes, it wanted me to pay to see the other results. I read the description and it didn’t say anything about that. That is pretty messed up considering the price per month.
Ratings that they show
by erd36 on 2020/09/09 15:08
I think that they are a good app because they show you their flaws by showing you the One star reviews
Great app
by Bas9183 on 2018/10/19 17:37
This app can help you determine we’re your strengths and weaknesses. I recommend it to anyone that really wants to know how your processes are have an effect on your business.
Misleading
by 1/2:34;4(5) on 2020/07/04 20:09
To see more than 40 responses you will have to pay $100. If you research online it says the first 100 responses are free. On the App Store it says it costs $26 a month to see more than 40 responses. I now will have to pay $100 if I want to see the the total of my 53 responses to my survey. This not an app for a casual user. I would not have used this app had I known this in advance
Great tool for groups
by Yujbh on 2019/04/25 01:51
Highly recommend. Great way to get groups of people to answer for dates or other decisions as needed. Easy to create and send surveys.
Waste of time.
by Makai6148 on 2021/04/20 20:30
I paid $70 for a month subscription just so my survey could include uploading a photo - and I still apparently need to pay the $300 for the yearly subscription. I tried to call them to cancel and get my money refunded and I can’t even do that! I have to upgrade my account just to be able to call customer support. I want my money back.
Functionality for a kindergartner
by Keep Honest on 2018/09/06 00:40
Seriously? There is no overall dashboard for a set of surveys! Lots of big pie charts, but no real analysis. What about adding at least some of the website functionality? Apology: I feel like I’m in the 1980’s playing Atari. Analytical software like SurveyMonkey needs to treat its customers with respect and give them grown-up tools.
Either the app doesn’t work or it’s a scam
by Keisbejjelandiabe on 2020/12/07 23:52
Upon getting close to a reward the app suddenly locked me out and now every time I try to sign in I’m met with the message “an error occurred.” Fix it, give me my credit back , and I’ll change the review. If not it obviously doesn’t hurt the devs much but hopefully others see this and don’t waste their time.
Please fix individual respondents bug!
by D. Mac on 2017/12/29 08:12
Great tool, but I can rarely see each individual response, which is sometimes key for context. You tap on a respondent, the page downloads, but the page is blank. Please fix it. Thank you!
Price is outrageous and Free version is too short
by Abberleigh on 2019/01/20 16:42
I used to LOVE survey monkey, and used it for my applications for my animal rescue. I started a new survey, and now I can only use 10 questions in the free version, and they want to charge me $35 a month, more than I pay for a gym membership. The free surveys I made last year were 120 with no problems. I will find a new survey creator.
Great Survey toolkit
by Kgv51 on 2019/08/09 21:07
Enjoy this well designed and easy to use tool for creating and collecting data to analyze results. Very valuable research tool. Unlimited uses.
Error Message?
by Okay, now I see on 2018/04/21 17:56
After all the work of trying to find my password, create a new account, struggle with all the hoops to jump through so I could take surveys to donate money to causes I care about, the app gives me an error message when I click on the “surveys” option. Complete waste of my time :/
Can’t remove response options
by Oder43 on 2017/11/23 19:37
Whenever I tap the switch to remove a multiple choice response, the switch is unresponsive. Sure, I could go onto my computer and edit it from there, but that defeats the purpose of using the app with its accessibility.
FAQ won’t even work!
by Jenkiddtx on 2021/05/02 19:37
I can’t even get the FAQ HELP section to work! I click on the items, it opens the pages but just spins & spins, trying to load. Won’t let me click any of the links within each page or anything. Also they charge way too much. This program is entirely way too expensive, IMO. Deleting app now.
Many error messages
by siddddddakid on 2018/05/28 17:27
SurveyMonkey is an outstanding concept and works smoothly from my laptop. Unfortunately, I am unable to use the app because too many error messages arise when I try to do anything. I hope this glitch is fixed soon so I can enjoy SM again.
Rating Trends
6,2,2,2,3,0,1,3,1,2,1,0,1,1,3,2,0,1,0,1,1,0,0,1,1,1,0,1,2,0,4,0,1,2,0,1,0,1,1,3,0,1,0,0,0,1,0,1,1,2,1,0,1,1,3,1,0,0,1,1,0,0,2,0,2,0,1,1,2,0,2,0,0,1,1,1,2,1,0,0,1,2,1,0,2,3,0,1,4,1
All Versions
4.0
2,136 total
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45
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32
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Current Version (2.1.48)
4.0
1,784 total
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1,446
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218
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 1
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Version History
More...
Screenshots
Search Visibility
App name
SurveyMonkey
Description
Create, edit, and send surveys, review results, build with expert templates, and more — seamlessly across your desktop, tablet, and phone. Here’s some of that “more” we’re talking about: • Make a survey, quiz, or poll and send it out • Edit a live survey—fix a typo or add a question you forgot to ask • Open and close surveys in your account • Analyze charts and individual responses • Filter, compare, and analyze results • Share your survey link via text, email, or social media • Share results—decide what and with whom to share • Enable push notifications to monitor responses SurveyMonkey is a global leader in survey software. We’re trusted by 98% of the Fortune 500 and over 60 million users worldwide. We’re here for survey experts and dabblers alike. PS — if you’d like to take surveys to earn gift cards or donate to charity, head on over to the SurveyMonkey Rewards app. Our app is free to download and use. Signing up for a paid plan through the app unlocks access to more advanced survey tools through an auto-renewing subscription. Subscription prices may vary based on your country of purchase. If you already have a paid plan, simply log in to enjoy paid features. Privacy Policy: https://www.surveymonkey.com/mp/policy/privacy-policy/ Terms of Use: https://www.surveymonkey.com/mp/policy/terms-of-use/
Good way to keep up with surveys but the time stamps are wrong
by Dr.HEK1 on 2021/07/25 22:34
I use Surveymonkey for my work using a subscription paid plan. I like being able to pull up survey data on visitor experience at any time using my. iPhone 11. I use my MacBook for full data analysis . Anyway, the problem that I am hoping developers can identify a solution for is that the time stamp for the responses is incorrect when looking at them on my iPhone. The time stamps are correct when analyzing survey responses on my laptop. Any idea how to fix this problem?
Ugh
by Bite me for requiring nickname on 2021/07/11 23:45
Crashes 4 out of 5 times. Tried restarting iPhone. Tried rebooting iPhone. Tried deleting and reinstalling. Rarely does anything work.
Great app
by byebye429 on 2021/06/13 16:33
I use this for research in the field and the app is critical for seeing results come in real time. The only thing they need to add is a filter by collector when analyzing the data.
Great app!
by RegP on 2021/05/24 16:14
Great app!
This is a fantastic app
by Bmichaeljordan on 2021/05/02 22:10
Excellent source for data.
FAQ won’t even work!
by Jenkiddtx on 2021/05/02 19:37
I can’t even get the FAQ HELP section to work! I click on the items, it opens the pages but just spins & spins, trying to load. Won’t let me click any of the links within each page or anything. Also they charge way too much. This program is entirely way too expensive, IMO. Deleting app now.
Creative tools I love
by everyeyeshallsee on 2021/05/01 08:32
Awesome
Brilliant!
by mission forward strat on 2021/04/21 13:50
Surveymonkey is spot on brilliant.
Waste of time.
by Makai6148 on 2021/04/20 20:30
I paid $70 for a month subscription just so my survey could include uploading a photo - and I still apparently need to pay the $300 for the yearly subscription. I tried to call them to cancel and get my money refunded and I can’t even do that! I have to upgrade my account just to be able to call customer support. I want my money back.
Awesome!!!
by JP Pazmino on 2021/04/14 02:20
Can’t see the letters.
Bait and switch!!!!!!
by Who_Wooten on 2021/04/04 22:09
I thought survey monkey was a decent survey research service - that was until i used it personally and not at work. I signed up for a free account. Since I'm used to the software interface iI began to create a survey. After 2 hours and the need for this survey today, I’m informed AFTER completing the survey that it costs $32/mo and you have to pay for the year. I have the money to pay for it but i stand on principle. I spent 2 hours creating something inly to be told after the fact that i have to pay for a year to use what i created kn their platform. Dirty pool!!!!
Covid and covid vaccines and and how they affect a transplant person on medication
by KJ Griffin on 2021/04/01 19:33
Wondering how others with transplants are dealing with covid and the covid vaccine. John Hopkins hospital is conducting a survey on how the covid vaccine is developing in transplant patients. I am in the study and just did my antibody lab yesterday and got my 2nd covid vaccine by Pfizer.
Impressive app that works immediately for you!
by Trusguy on 2021/03/24 02:02
I am extremely impressed with the structure and versatility of this business app. I put it to work immediately and it’s made me a better manager!!!
WAS good. Then they decided to extort me.
by MORates on 2021/03/05 02:20
SurveyMonkey’s free service was great. Then they changed their terms and made it so I can only see 40 responses even though I had been collecting and using over 40 responses before they changed. I don’t have a problem with your 40 response limit, but I have a big problem with this being applied retroactively to surveys that were already running. I had the data you told me I could, and then you took it away and are trying to extort me into paying for it. Not a great way to treat your users.
Great tool. Needs improvement.
by m.sic on 2021/02/28 09:30
I can always rely on SurveyMonkey to get answers to a burning question. Thanks for providing that. However, the image-based surveys don’t offer an easy way to analyze the data, as they don’t show the images in the survey results. When you have three or more images that were submitted for voting and don’t show them in the results, it becomes hard to understand those results right away, without having a visual to relate to. I can only hope that is something that can be addressed in the future. Thanks.
Works and is Fun
by akmcmm on 2021/01/12 18:49
Unlike some other free survey sites and what not that promises payout this actually follows through. You need $5 to get an Amazon card and I’ve cashed in $15+ so far. Surveys come at random intervals for me so I can’t say how frequent they are but turn on your notifications so you don’t miss one.
Don’t download for personal use.
by Trying to watch TV on 2020/12/28 16:42
I downloaded this app as a fun way to get family and friends involved in a gender reveal. At no point during the registration/ creation of the survey did the site say that I would be unable to see responses after 40 people responded without paying $100 a month. As friends and family were completing the survey, I get a message saying I will not be able to see any of the responses beyond the 40 without immediately upgrading to their pro account that is $100 a month. I only planned to use this for 1 survey, I would have kept looking for a different site/ app had I known of this ridiculous fee. At this point the link has already been sent out to all of our family and friends so I can’t just use a different site. Now the whole experience has been ruined.
Either the app doesn’t work or it’s a scam
by Keisbejjelandiabe on 2020/12/07 23:52
Upon getting close to a reward the app suddenly locked me out and now every time I try to sign in I’m met with the message “an error occurred.” Fix it, give me my credit back , and I’ll change the review. If not it obviously doesn’t hurt the devs much but hopefully others see this and don’t waste their time.
How do you save the survey you created
by kobinatv on 2020/11/19 18:25
How do you save the survey you created
Incredible.
by Melka Apple ID on 2020/09/18 15:53
Great product. Well done to the iOS developers
Ratings that they show
by erd36 on 2020/09/09 15:08
I think that they are a good app because they show you their flaws by showing you the One star reviews
Scam for money
by Paulosantos0922 on 2020/08/27 22:01
I usually don’t do reviews, but for this I am. We downloaded this for something serious at work and it was easy to use and pretty amazing to use. Then after 40 votes, it wanted me to pay to see the other results. I read the description and it didn’t say anything about that. That is pretty messed up considering the price per month.
Great
by raylaw20 on 2020/08/11 02:49
Awesome love it
Individual responses in app unavailable
by alexisbabii721 on 2020/08/04 13:57
Can’t see individual responses in the app which makes it useless to me
Frustrating
by Jgoogoo on 2020/07/30 00:33
It won’t let me see the results of my survey over 40 people unless I pay $100! I just want to do one survey.... now I have to go use another app and have 100’s of people retake this survey!
Misleading
by 1/2:34;4(5) on 2020/07/04 20:09
To see more than 40 responses you will have to pay $100. If you research online it says the first 100 responses are free. On the App Store it says it costs $26 a month to see more than 40 responses. I now will have to pay $100 if I want to see the the total of my 53 responses to my survey. This not an app for a casual user. I would not have used this app had I known this in advance
Didn’t deliver on product
by Kevnl06 on 2020/07/03 12:25
I designed a survey and paid the monthly subscription for 4 months ($400). Just before ending my subscription I exported my results and saved the file (didn’t need to evaluate them right away). I reopened the file recently and found that just over half of my 140 responses were available and answers for about 8 of the questions were not even exported. I contacted SurveyMonkey to try to rectify this problem and was told I must pay for another subscription in order to try to re-download the results SurveyMonkey failed to deliver when I had my previous subscription. Very disappointed with their service.
Limited Number of Results
by Faninvests on 2020/06/30 15:47
I created and sent a survey to a group of people only to learn afterwards that I could only review a limited number of responses without paying for an upgrade. Had I known that ahead of time, I would have created two different surveys or limited the number to whom it was sent.
Don’t pay for it!
by Rodeosweetheart64 on 2020/05/20 00:23
I really hate to write bad reviews, but I see no choice. I joined this only to do one survey. Payed my money for the monthly fee with every intention of canceling the auto renew. Now I have spent over an hour trying to do so and can’t. I have followed the instructions they give you on how to do it and when I get to the page there is now way to cancel. Very frustrating! When I go to the page to contact the developer, that page won’t come up. I guess I will have to report them to the better business bureau
This is the best survey app I’ve ever used!
by chocostraw9789 on 2020/05/07 18:36
Let me start out by saying I’ve never used survey monkey for making surveys only filling out surveys, although I do know a number of people who do use this app to create. Can I just say this is by far the best app I’ve ever used if you want to make money without giving out your credit card number or something like that. I’ve tried probably over 50 “money making apps” and this one actually functions. The layout and design of the app is actually nice to look at and the payout is actually pretty good. I’ve probably been using it for about a month now and I’ve learned a lot about the app, you can either payout with amazon or donate to charities. You have to earn 5.00 before you payout, and the payout to amazon is actually real! Even if you turn on notifications sometimes they won’t always tell you theres a survey so you should check back to the app every hour or few hours. Surveys expire, fast, which is fine if you are checking up on the app. So far surveys range from 25 cents to a 1.75, which is really good so far I’ve made a 1.60 today. Most surveys you will qualify for but if you don’t qualify you’ll know in like 15 seconds and you’ll get ten cents. This is the best survey app like actually, and lastly I’m not a fake person which is probably what a fake person or a paid person would say but this here review was made by a survey monkey user to let people know to stop wasting their time looking for money apps that they ain’t gonna find. This is your best bet, so give it a try! And also survey monkey don’t change anything about your app for filling out surveys because it is perfect already.
Nice app
by blake or billy on 2020/05/06 16:56
If you want other people to decide or want to know what other people think get this app and make a survey. You can put any questions or anything. And you can send the link everywhere and then you can see which anwser is in the lead and other very cool things. I would recommend getting the app.
Notifications not working
by Bug.67 on 2020/04/24 20:50
This is a great app overall, but notifications aren’t working. I created a survey to use as an order form so I turned on notifications to let me know when someone has placed a new order although, I am not receiving any notifications.
Cannot log in
by leonbian on 2020/04/24 16:12
I used company SSO to log in, and the app wouldn’t load any pages. It just got stuck there. Terrible, useless app.
Love this App/Survey!!!!
by Elmos momma on 2020/04/04 13:29
Love Love Love
AWESOME 😎
by NyanDragon on 2020/04/02 18:47
Hi. So I was looking for a app you could make Surveys on and I found this my favorite book is Wings Of Fire so I made a wings of fire survey. Again grate app
Irritated
by Hallie Roese on 2020/02/28 13:28
I downloaded this app for a school project because I needed to interview a large population, but once you get over 40 responses it wants you to pay $35 to look at them!!!! Seriously!? Thanks for ruining my grade :))
Limited Responses for Free Plan: use Google forms instead
by gracelizt on 2020/02/04 06:13
This app features a new basic (free) plan that at first glance seems to just be the plain survey making service that you expect it to be. However, once you send out your survey, it only allows 40 responses without any prior warning that your responses would be so severely limited. My organization has used survey monkey for years as a voting tool, but they’ve lost our business with this limitations. TL:DR - go use google forms.
Bad
by g ggggg on 2020/01/27 02:21
Every time I would open the app it would crash, and not even bother to save my work. It would crash on the middle of a question. If you want to make a good Survey do it somewhere else. 😤
Solid Solution
by Altar Alchemist on 2020/01/26 16:45
I believe all organizations would benefit from utilizing survey monkey for clients, employees and prospects. Good medicine 🙏
Do not recommended
by user1989!30 on 2020/01/25 15:23
I downloaded the free app and quickly learned that the maximum number of responses was 40 under the “basic” free option. Naturally, I paid for an upgrade since I had already issued the survey and had more than 40 responses. I received confirmation from Apple for the upgrade but then due to issues in the app, the upgrade wasn’t applied. I tried redownloading the app, to no avail and customer service was of no assistance. Needless to say, this will be my first and last time using the app.
Frustrating
by allnicknamesinuniversearetaken on 2020/01/22 18:44
Can’t even log in! Keeps saying my email is in the system and when I try to retrieve my login info it says it’s not in the system - so I try to sign in with my google account - same thing - one of the things I hate the most is that if an actual hacker wants in, they have ways of getting in and I know that all of these ridiculous security measures are just so people feel like the company is secure and if they are sued that have something to show in court to prove they try to keep info secure... when a company claims that making it hard for me to log in is for my own protection - it infuriates me because it’s really just for my own perception of protection and it’s bull/);:it!
Curious?
by fullstackalexle on 2020/01/15 05:22
Are you ever curious of what other people think? ;)
It’s good
by chelseysmith19 on 2020/01/14 01:02
I’ve been using this app for about a month or so now and have made $8.20. This is not an app if you’re looking to make lots of money but it’s a nice app if you need little cash here and there. Most of the time I do not get notified when I have surveys available so I have to go into the app and look every now and then. I say I get about 4-5 surveys a week.
Simple to do!
by tjmacdad6 on 2020/01/08 22:34
Follow the prompts and send out a survey. Used this to organize/poll a get together for old friends. Easy and effective.
Support Service is Terrible
by Tarheels1988 on 2019/12/31 21:50
Absolutely love this app as far as the surveys & consistency of paying out accordingly. We have given Survey Monkey a 5 Star, but customer service is slow(horrendous) getting back to you. I changed my number & it’s taking too long for customer service to respond back. 5 days to get a response back from a company is unacceptable! Also, there is no where on the app to change your number. For this reason, I have you a 1!
Review
by Baby Adew on 2019/12/20 14:58
I am still A novice to this site. Unfortunately I have only had this site for only a few weeks. Cool site, nonetheless.
Logan’s reviews
by rRick 99 on 2019/12/17 05:02
Logan’s in Ruston Louisiana has friendly staff that are very professional . The atmosphere is loud with customers. Real clean restaurant. I total recommend the Southern fried fish and all Americans cheese burger .
Forced to pay
by Therandomhobo1 on 2019/10/30 19:18
You can choose to have the free version, but in order to see and analyze all of the feedback and data of surveys, you have to pay for it. Take my advice and use google, unless you want to pay $35 /mo just to be able to see all the data of your surveys.
A survey under 2 minutes!
by Survey Monkey Customer on 2019/09/06 18:46
Good as intended an easy way to make surveys under 2 minutes!
SurveyMonkey
by lizziewow on 2019/08/29 01:19
Great tool, fairly simple to use!
BevMo
by poppaburke on 2019/08/23 01:01
Since I have started to purchase my wine at BevMo l have quit all of my extensive wine clubs Your customer service is the best and great value with the 5 cent sales Love the new Bressi ranch store
Easy to use
by pacsailor on 2019/08/15 01:53
This app made it easy to monitor and analyze the survey I created. The questions were easy to form, the analysis made it fun.
Great Survey toolkit
by Kgv51 on 2019/08/09 21:07
Enjoy this well designed and easy to use tool for creating and collecting data to analyze results. Very valuable research tool. Unlimited uses.
Most important feature does not work
by Amy Schisler on 2019/08/03 12:18
I don’t need lots of analysis or fancy tricks. I just need to see individual responses. On the computer, they are very difficult to find. On both my phone and tablet, when I click on an individual response it, I only get a blank page. It’s very frustrating.
Slow to respond and doesn't reflect web
by Average small business owner on 2019/07/24 15:07
I am a subscribed customer and have been using this service for a few years now. The surveys I have deleted from a computer still show up on the app. The app also loads really slow. I am using the iPhone 10s with macOS 12.3.1 Overall Survey Monkey is an amazing tool and I enjoy the service and plan to continue as a customer. The app needs to be updated.
A new beginning
by bigolivesisco on 2019/07/10 16:00
Let’s just say thank you , ;)
Feature Request
by Serebiilover on 2019/07/09 18:41
Very good app. A tool at the apex of our business. They market themselves as a survey platform, but it is very versatile. One thing I want to see is custom exporting (specifically PDF) that only shows the user’s submitted response without having to show the entirety of the survey’s unanswered questions. This and mobile exporting of data and analyzing surveys with questions over 100 questions. Having all the questions exposed is somewhat of a risk to IP if it’s not relevant if the report is sent out to third parties. It’s also annoying to have to read 12 pages of junk to find the 6 questions of relevance when logic was applied. If (noResponse); Then (doNotIncludeInReport);
Awesome app
by scosscos on 2019/07/06 21:07
This app Has helped me see how people like my service
Very very unclear
by optimistically disgruntled on 2019/06/01 00:28
Your app has no clear directions for how to use in offline mode, seems that the only way to use offline would be through the enterprise subscription, which doesn’t allow you to buy on the spot, but you must contact them through email. Furthermore for the “privilege” of calling them, you must pay for an upgraded service. I don’t understand why only enterprise subscription has the offline mode, and if any other subscriptions do, I would love if you could help me with that. Thank you, A very disgruntled customer
Great free app entry to a future paid use.
by EthanEdwards on 2019/05/22 17:46
The way that the free app is fully functional but highlights and explains upgrade features is great. Value proposition clearly communicated.
Wouldn’t recommend
by a dot carr on 2019/05/02 22:15
I needed to upgrade to standard for my research. Used it for less than a month and tried to cancel because I no longer needed it. The company previously said it doesn’t renew unless you authorize it. Two days later I was charged $35 again for a subscription I didn’t need. I was blocked from canceling my subscription until now. I have no respondents on my survey this month(I closed my survey since I was done gathering data) to even justify paying it again. One is better of using a free program.
Great tool for groups
by Yujbh on 2019/04/25 01:51
Highly recommend. Great way to get groups of people to answer for dates or other decisions as needed. Easy to create and send surveys.
Outstanding service!
by Venita Jacobson on 2019/04/07 20:59
SurveyMonkey is easy to use. It was extremely helpful in monitoring feedback from attendees of our event. As a nonprofit, we especially appreciate the free option. Thanks SurveyMonkey!
confused
by The polka dot on 2019/03/19 17:52
i thought you got paid for this? don’t understand the other uses of the app and payment methods
Slow and won’t share
by Zjnae on 2019/03/06 22:56
Every time I try to share my survey it says server can’t connect and that I have to contact someone and it takes forever to load
Alumni organization establishment
by khanyapa on 2019/03/02 14:55
I’m new at it and still learning a lot. It has helped and saved my organization with speed, administrative functions and facilitated voting and setting up a new governing body. I see this helping my organization grow.
Be you tiful
by i will was on 2019/02/17 22:41
Amazing App , Take us beyond what we actually need .. gives us more options and choices ; we use it for many stuff especially some education survey and much more such as #Live survey showing results at no time and share it or save it - anything you need or want , friendly App ; makes the survey so easy and useful with a lot of Fun .
Crashes
by Babyoil153 on 2019/02/14 03:33
Every time I try to create a survey from the templates the app crashes completely. I still have not seen the app in action for myself.
App Crashes or Id give it a 5 Star
by Ferman's iPhone on 2019/02/13 12:14
Every time I open the app on my iPhone and iPad the app closes. Can’t use it. It’s unfortunate because my purpose was to share the app as a resource during a training / presentation at my agency this Friday.
Price is outrageous and Free version is too short
by Abberleigh on 2019/01/20 16:42
I used to LOVE survey monkey, and used it for my applications for my animal rescue. I started a new survey, and now I can only use 10 questions in the free version, and they want to charge me $35 a month, more than I pay for a gym membership. The free surveys I made last year were 120 with no problems. I will find a new survey creator.
Cannot add column to Matrix Dropdown
by NEEDTOBUDGETCOM on 2019/01/12 18:43
Paid monthly to attain the matrix of dropdown menus and both on the app and website I am unable to add a column. The default is 2. Why should I have to pay incrementally to be able to speak with someone from customer service
The monkey is great
by Francisco A Vargas on 2018/12/09 03:27
I like that the monkey is green light the fox format mobile
Survey to charity
by freeneasy mann on 2018/11/09 19:06
You have & operate a survey that benifits charity, what percentage of the monitazation monies are passed on to specified or chosen charities ? Also what description do you follow to qualify a charity, is non profit enough to qualify , for example ? What is your criteria on this ?
Great app
by Bas9183 on 2018/10/19 17:37
This app can help you determine we’re your strengths and weaknesses. I recommend it to anyone that really wants to know how your processes are have an effect on your business.
Easy to Use
by cleo25 on 2018/09/17 14:13
This app is so easy to use to create unique surveys.
Decent, but could be better
by sMax.it on 2018/09/17 04:11
Overall it’s a pretty good app for setting up simple surveys. I downloaded it to set up contest in a game called, Airmen. My intention was for players to vote in the survey for which ships they like & the winner would receive a reward. Unfortunately I had to make multiple separate surveys because I was limited to about 10 items per survey in order to avoid the ridiculous $35 per month subscription. Another problem that I had is being unable to attach multiple choice questions to images & images therefore counting as separate items. If the subscription was lowered to about $2-5 per month & this app had the functionality of the pc version then I would definitely rate it 5 stars. Thank you for reading.
iPad app will not sign in
by blion315 on 2018/09/07 17:19
It keeps saying session timed out and will not give me an option to sign in again. iPhone version works fine. I am looking to use this app in kiosk mode on my iPad and not my phone.
Functionality for a kindergartner
by Keep Honest on 2018/09/06 00:40
Seriously? There is no overall dashboard for a set of surveys! Lots of big pie charts, but no real analysis. What about adding at least some of the website functionality? Apology: I feel like I’m in the 1980’s playing Atari. Analytical software like SurveyMonkey needs to treat its customers with respect and give them grown-up tools.
Full of potential
by shillforreal on 2018/08/03 05:28
For those who love to comb through data sets and for the more advanced user who can make their own surveys and datasets, this app looks to be a wonderful resource of all kinds of info. Can’t wait to delve deeper into the app and really figure it out to its fullest potential
Auto Payments
by Samrocker34 on 2018/07/12 06:32
Functionality is fine and there are a lot of good features, but I hate that SM, like so many other sleazy companies, automatically sets up payment plans when all you want is to purchase a set plan for a few months. Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months. Thanks. Deleting the app and not using SM again.
Sure you can take surveys, but no reward!
by GoodyBoi07! on 2018/06/27 16:51
I thought that I would get a reward for taking the survey like it said I would. It says I will get a $100 dollar gift card to amazon. But you have to spin a wheel to get it, and the wheel lands on cherries every time!!! I would would only recommend this app if you’re fine with taking the surveys without any rewards.
It’s kinda difficult
by onionsan_masky on 2018/06/21 00:31
I downloaded this app looking for a poll maker app. This app wouldn’t let me delete the second question and I just wanted to make a poll not a survey. If you could make this app a lot better that’d be great👍
a freaking joke
by BossTuba on 2018/06/18 13:33
this app is such a joke. if you answer the way the company wants you to, they kick you off of the survey and give you 3pts for "trying". It's a complete waste of time, and I've already wasted an hour trying to complete a few surveys before work. A total scam; they only want certain answers, and that's not how research surveys work. Good luck with your watered down answers. - annoyed college student
Many error messages
by siddddddakid on 2018/05/28 17:27
SurveyMonkey is an outstanding concept and works smoothly from my laptop. Unfortunately, I am unable to use the app because too many error messages arise when I try to do anything. I hope this glitch is fixed soon so I can enjoy SM again.
Can’t paste password
by Gannon the Drummer on 2018/05/24 20:04
App won’t let you paste password from password app so can’t login. Useless.
Not usable
by lhagoo on 2018/05/23 16:28
My company sends out survey monkeys often for us to complete while we are with clients and no matter how I search I can not find where I can complete survey monkeys from links provided to me by the creators via email. Very frustrating. So far I see I can only create my own surveys and/or do charitable surveys which is no help to me at all. Why I can’t just input the survey links sent to me is very frustrating.
So disappointed
by 📐🎨 on 2018/05/22 01:58
We’ve been trying to get out of this contact for months with no assistance. Do not recommend...
there is no option for me to take a survey on the app
by Queen_262 on 2018/05/19 21:50
so i just downloaded the app a few minutes ago and i can’t seem to find where i can take surveys i checked the help area but it didn’t do anything for me could someone please help me thanks
Greed took over
by Jjdude2702 on 2018/04/24 16:34
Good for a small group project, but be careful, if your poll reaches over 100 answers, you have to pay 30$ a month or hundreds of dollars a year to see your responses. Not worth it, use google forms!
Error Message?
by Okay, now I see on 2018/04/21 17:56
After all the work of trying to find my password, create a new account, struggle with all the hoops to jump through so I could take surveys to donate money to causes I care about, the app gives me an error message when I click on the “surveys” option. Complete waste of my time :/
Great freebie
by Mgstanton on 2018/04/20 22:07
The “light” version provides all our group needs. It’s user friendly at all levels. Thank you Survey Monkey!
Buggy, limited options, and god awful interface
by Erikthomp on 2018/03/24 02:18
The Bugs won’t let you save edits to your surveys, the limited options with out paying the crazy unrealistic prices for premium and scarce, and the interface it’s self makes creating a survey impossible.
nice!
by Are for on 2018/03/23 02:23
pretty cool
Disappointed
by Unsound04 on 2018/03/14 11:45
There is never a survey available. Also, every time I spin to win it starts and ends in the exact same location. Rigged much?? I do like that I can chose where the money goes. Would like to see proof of the donations.
Good
by Cool Gal 😎😎 on 2018/03/13 15:14
It works well but you can’t delete pages
Make respondent feedback...
by Jperigo on 2018/03/10 02:23
...shareable with the app. When I email results, those is share it with can only see analytics. Make all responses viewable
Great app
by Grammietoo on 2018/02/27 18:26
I love being able to have my opinion count but even better charity’s get donations because I’m giving my opinion. I don’t have the cash to donate directly but this I can do easily. Giving back to society is important to me.
Thank you for rewards
by Svahid Mirzaie on 2018/02/20 19:24
Mercy
Good app
by chiefsaiyan1997$ on 2018/01/29 22:12
Pretty updated app, love if the more I use it.
Highly Value Additive!
by Frank12292992 on 2017/10/19 07:17
My team continues to derive significant value from the Survey Monkey app. The UI allows us to generate highly useful data in an intuitive format when working on projects. Our business is predicated upon survey data, and this information is delivered seamlessly through the app in a clean and consistent manner. Wish I could rate higher than 5 stars!
Decent, but could be better
by sMax.it on 2018/09/17 04:11
Overall it’s a pretty good app for setting up simple surveys. I downloaded it to set up contest in a game called, Airmen. My intention was for players to vote in the survey for which ships they like & the winner would receive a reward. Unfortunately I had to make multiple separate surveys because I was limited to about 10 items per survey in order to avoid the ridiculous $35 per month subscription. Another problem that I had is being unable to attach multiple choice questions to images & images therefore counting as separate items. If the subscription was lowered to about $2-5 per month & this app had the functionality of the pc version then I would definitely rate it 5 stars. Thank you for reading.
Don’t download for personal use.
by Trying to watch TV on 2020/12/28 16:42
I downloaded this app as a fun way to get family and friends involved in a gender reveal. At no point during the registration/ creation of the survey did the site say that I would be unable to see responses after 40 people responded without paying $100 a month. As friends and family were completing the survey, I get a message saying I will not be able to see any of the responses beyond the 40 without immediately upgrading to their pro account that is $100 a month. I only planned to use this for 1 survey, I would have kept looking for a different site/ app had I known of this ridiculous fee. At this point the link has already been sent out to all of our family and friends so I can’t just use a different site. Now the whole experience has been ruined.
Good way to keep up with surveys but the time stamps are wrong
by Dr.HEK1 on 2021/07/25 22:34
I use Surveymonkey for my work using a subscription paid plan. I like being able to pull up survey data on visitor experience at any time using my. iPhone 11. I use my MacBook for full data analysis . Anyway, the problem that I am hoping developers can identify a solution for is that the time stamp for the responses is incorrect when looking at them on my iPhone. The time stamps are correct when analyzing survey responses on my laptop. Any idea how to fix this problem?
Frustrating
by allnicknamesinuniversearetaken on 2020/01/22 18:44
Can’t even log in! Keeps saying my email is in the system and when I try to retrieve my login info it says it’s not in the system - so I try to sign in with my google account - same thing - one of the things I hate the most is that if an actual hacker wants in, they have ways of getting in and I know that all of these ridiculous security measures are just so people feel like the company is secure and if they are sued that have something to show in court to prove they try to keep info secure... when a company claims that making it hard for me to log in is for my own protection - it infuriates me because it’s really just for my own perception of protection and it’s bull/);:it!
Didn’t deliver on product
by Kevnl06 on 2020/07/03 12:25
I designed a survey and paid the monthly subscription for 4 months ($400). Just before ending my subscription I exported my results and saved the file (didn’t need to evaluate them right away). I reopened the file recently and found that just over half of my 140 responses were available and answers for about 8 of the questions were not even exported. I contacted SurveyMonkey to try to rectify this problem and was told I must pay for another subscription in order to try to re-download the results SurveyMonkey failed to deliver when I had my previous subscription. Very disappointed with their service.
Great tool. Needs improvement.
by m.sic on 2021/02/28 09:30
I can always rely on SurveyMonkey to get answers to a burning question. Thanks for providing that. However, the image-based surveys don’t offer an easy way to analyze the data, as they don’t show the images in the survey results. When you have three or more images that were submitted for voting and don’t show them in the results, it becomes hard to understand those results right away, without having a visual to relate to. I can only hope that is something that can be addressed in the future. Thanks.
Be you tiful
by i will was on 2019/02/17 22:41
Amazing App , Take us beyond what we actually need .. gives us more options and choices ; we use it for many stuff especially some education survey and much more such as #Live survey showing results at no time and share it or save it - anything you need or want , friendly App ; makes the survey so easy and useful with a lot of Fun .
Very very unclear
by optimistically disgruntled on 2019/06/01 00:28
Your app has no clear directions for how to use in offline mode, seems that the only way to use offline would be through the enterprise subscription, which doesn’t allow you to buy on the spot, but you must contact them through email. Furthermore for the “privilege” of calling them, you must pay for an upgraded service. I don’t understand why only enterprise subscription has the offline mode, and if any other subscriptions do, I would love if you could help me with that. Thank you, A very disgruntled customer
Bait and switch!!!!!!
by Who_Wooten on 2021/04/04 22:09
I thought survey monkey was a decent survey research service - that was until i used it personally and not at work. I signed up for a free account. Since I'm used to the software interface iI began to create a survey. After 2 hours and the need for this survey today, I’m informed AFTER completing the survey that it costs $32/mo and you have to pay for the year. I have the money to pay for it but i stand on principle. I spent 2 hours creating something inly to be told after the fact that i have to pay for a year to use what i created kn their platform. Dirty pool!!!!
Nice app
by blake or billy on 2020/05/06 16:56
If you want other people to decide or want to know what other people think get this app and make a survey. You can put any questions or anything. And you can send the link everywhere and then you can see which anwser is in the lead and other very cool things. I would recommend getting the app.
WAS good. Then they decided to extort me.
by MORates on 2021/03/05 02:20
SurveyMonkey’s free service was great. Then they changed their terms and made it so I can only see 40 responses even though I had been collecting and using over 40 responses before they changed. I don’t have a problem with your 40 response limit, but I have a big problem with this being applied retroactively to surveys that were already running. I had the data you told me I could, and then you took it away and are trying to extort me into paying for it. Not a great way to treat your users.
Don’t pay for it!
by Rodeosweetheart64 on 2020/05/20 00:23
I really hate to write bad reviews, but I see no choice. I joined this only to do one survey. Payed my money for the monthly fee with every intention of canceling the auto renew. Now I have spent over an hour trying to do so and can’t. I have followed the instructions they give you on how to do it and when I get to the page there is now way to cancel. Very frustrating! When I go to the page to contact the developer, that page won’t come up. I guess I will have to report them to the better business bureau
Wouldn’t recommend
by a dot carr on 2019/05/02 22:15
I needed to upgrade to standard for my research. Used it for less than a month and tried to cancel because I no longer needed it. The company previously said it doesn’t renew unless you authorize it. Two days later I was charged $35 again for a subscription I didn’t need. I was blocked from canceling my subscription until now. I have no respondents on my survey this month(I closed my survey since I was done gathering data) to even justify paying it again. One is better of using a free program.
Full of potential
by shillforreal on 2018/08/03 05:28
For those who love to comb through data sets and for the more advanced user who can make their own surveys and datasets, this app looks to be a wonderful resource of all kinds of info. Can’t wait to delve deeper into the app and really figure it out to its fullest potential
Sort of useless at this point
by HHweb on 2017/11/20 16:27
Because most of the functionality available via the desktop browser version is NOT available in the app (or on mobile) yet, this app is sort of useless until FULL functionality is available. It’s ok for creating new (non-template) surveys, but editing/deleting items once created is NOT allowed yet, rendering the app useless. My advice...stick with the desktop version until they can build a real, fully functional app.
Feature Request
by Serebiilover on 2019/07/09 18:41
Very good app. A tool at the apex of our business. They market themselves as a survey platform, but it is very versatile. One thing I want to see is custom exporting (specifically PDF) that only shows the user’s submitted response without having to show the entirety of the survey’s unanswered questions. This and mobile exporting of data and analyzing surveys with questions over 100 questions. Having all the questions exposed is somewhat of a risk to IP if it’s not relevant if the report is sent out to third parties. It’s also annoying to have to read 12 pages of junk to find the 6 questions of relevance when logic was applied. If (noResponse); Then (doNotIncludeInReport);
It’s good
by chelseysmith19 on 2020/01/14 01:02
I’ve been using this app for about a month or so now and have made $8.20. This is not an app if you’re looking to make lots of money but it’s a nice app if you need little cash here and there. Most of the time I do not get notified when I have surveys available so I have to go into the app and look every now and then. I say I get about 4-5 surveys a week.
Slow to respond and doesn't reflect web
by Average small business owner on 2019/07/24 15:07
I am a subscribed customer and have been using this service for a few years now. The surveys I have deleted from a computer still show up on the app. The app also loads really slow. I am using the iPhone 10s with macOS 12.3.1 Overall Survey Monkey is an amazing tool and I enjoy the service and plan to continue as a customer. The app needs to be updated.
Alumni organization establishment
by khanyapa on 2019/03/02 14:55
I’m new at it and still learning a lot. It has helped and saved my organization with speed, administrative functions and facilitated voting and setting up a new governing body. I see this helping my organization grow.
Do not recommended
by user1989!30 on 2020/01/25 15:23
I downloaded the free app and quickly learned that the maximum number of responses was 40 under the “basic” free option. Naturally, I paid for an upgrade since I had already issued the survey and had more than 40 responses. I received confirmation from Apple for the upgrade but then due to issues in the app, the upgrade wasn’t applied. I tried redownloading the app, to no avail and customer service was of no assistance. Needless to say, this will be my first and last time using the app.
Limited Number of Results
by Faninvests on 2020/06/30 15:47
I created and sent a survey to a group of people only to learn afterwards that I could only review a limited number of responses without paying for an upgrade. Had I known that ahead of time, I would have created two different surveys or limited the number to whom it was sent.
Support Service is Terrible
by Tarheels1988 on 2019/12/31 21:50
Absolutely love this app as far as the surveys & consistency of paying out accordingly. We have given Survey Monkey a 5 Star, but customer service is slow(horrendous) getting back to you. I changed my number & it’s taking too long for customer service to respond back. 5 days to get a response back from a company is unacceptable! Also, there is no where on the app to change your number. For this reason, I have you a 1!
Limited Responses for Free Plan: use Google forms instead
by gracelizt on 2020/02/04 06:13
This app features a new basic (free) plan that at first glance seems to just be the plain survey making service that you expect it to be. However, once you send out your survey, it only allows 40 responses without any prior warning that your responses would be so severely limited. My organization has used survey monkey for years as a voting tool, but they’ve lost our business with this limitations. TL:DR - go use google forms.
Auto Payments
by Samrocker34 on 2018/07/12 06:32
Functionality is fine and there are a lot of good features, but I hate that SM, like so many other sleazy companies, automatically sets up payment plans when all you want is to purchase a set plan for a few months. Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months. Thanks. Deleting the app and not using SM again.
Notifications not working
by Bug.67 on 2020/04/24 20:50
This is a great app overall, but notifications aren’t working. I created a survey to use as an order form so I turned on notifications to let me know when someone has placed a new order although, I am not receiving any notifications.
Great app
by Grammietoo on 2018/02/27 18:26
I love being able to have my opinion count but even better charity’s get donations because I’m giving my opinion. I don’t have the cash to donate directly but this I can do easily. Giving back to society is important to me.
Difficult to send surveys to others
by Treasureabra on 2017/10/24 02:19
I was excited to download this app for surveys for a class I’m teaching. I’ve found, however, that I am unable to send the link to my students. It seems as though I would need to purchase the app for at least $39/month in order to use the sending feature. Bummer. Will be deleting unless there is a way to send links without the fee.
Covid and covid vaccines and and how they affect a transplant person on medication
by KJ Griffin on 2021/04/01 19:33
Wondering how others with transplants are dealing with covid and the covid vaccine. John Hopkins hospital is conducting a survey on how the covid vaccine is developing in transplant patients. I am in the study and just did my antibody lab yesterday and got my 2nd covid vaccine by Pfizer.
Most important feature does not work
by Amy Schisler on 2019/08/03 12:18
I don’t need lots of analysis or fancy tricks. I just need to see individual responses. On the computer, they are very difficult to find. On both my phone and tablet, when I click on an individual response it, I only get a blank page. It’s very frustrating.
Not usable
by lhagoo on 2018/05/23 16:28
My company sends out survey monkeys often for us to complete while we are with clients and no matter how I search I can not find where I can complete survey monkeys from links provided to me by the creators via email. Very frustrating. So far I see I can only create my own surveys and/or do charitable surveys which is no help to me at all. Why I can’t just input the survey links sent to me is very frustrating.
a freaking joke
by BossTuba on 2018/06/18 13:33
this app is such a joke. if you answer the way the company wants you to, they kick you off of the survey and give you 3pts for "trying". It's a complete waste of time, and I've already wasted an hour trying to complete a few surveys before work. A total scam; they only want certain answers, and that's not how research surveys work. Good luck with your watered down answers. - annoyed college student
Impressive app that works immediately for you!
by Trusguy on 2021/03/24 02:02
I am extremely impressed with the structure and versatility of this business app. I put it to work immediately and it’s made me a better manager!!!
Outstanding service!
by Venita Jacobson on 2019/04/07 20:59
SurveyMonkey is easy to use. It was extremely helpful in monitoring feedback from attendees of our event. As a nonprofit, we especially appreciate the free option. Thanks SurveyMonkey!
Scam for money
by Paulosantos0922 on 2020/08/27 22:01
I usually don’t do reviews, but for this I am. We downloaded this for something serious at work and it was easy to use and pretty amazing to use. Then after 40 votes, it wanted me to pay to see the other results. I read the description and it didn’t say anything about that. That is pretty messed up considering the price per month.
Ratings that they show
by erd36 on 2020/09/09 15:08
I think that they are a good app because they show you their flaws by showing you the One star reviews
Great app
by Bas9183 on 2018/10/19 17:37
This app can help you determine we’re your strengths and weaknesses. I recommend it to anyone that really wants to know how your processes are have an effect on your business.
Misleading
by 1/2:34;4(5) on 2020/07/04 20:09
To see more than 40 responses you will have to pay $100. If you research online it says the first 100 responses are free. On the App Store it says it costs $26 a month to see more than 40 responses. I now will have to pay $100 if I want to see the the total of my 53 responses to my survey. This not an app for a casual user. I would not have used this app had I known this in advance
Great tool for groups
by Yujbh on 2019/04/25 01:51
Highly recommend. Great way to get groups of people to answer for dates or other decisions as needed. Easy to create and send surveys.
Waste of time.
by Makai6148 on 2021/04/20 20:30
I paid $70 for a month subscription just so my survey could include uploading a photo - and I still apparently need to pay the $300 for the yearly subscription. I tried to call them to cancel and get my money refunded and I can’t even do that! I have to upgrade my account just to be able to call customer support. I want my money back.
Functionality for a kindergartner
by Keep Honest on 2018/09/06 00:40
Seriously? There is no overall dashboard for a set of surveys! Lots of big pie charts, but no real analysis. What about adding at least some of the website functionality? Apology: I feel like I’m in the 1980’s playing Atari. Analytical software like SurveyMonkey needs to treat its customers with respect and give them grown-up tools.
Either the app doesn’t work or it’s a scam
by Keisbejjelandiabe on 2020/12/07 23:52
Upon getting close to a reward the app suddenly locked me out and now every time I try to sign in I’m met with the message “an error occurred.” Fix it, give me my credit back , and I’ll change the review. If not it obviously doesn’t hurt the devs much but hopefully others see this and don’t waste their time.
Please fix individual respondents bug!
by D. Mac on 2017/12/29 08:12
Great tool, but I can rarely see each individual response, which is sometimes key for context. You tap on a respondent, the page downloads, but the page is blank. Please fix it. Thank you!
Price is outrageous and Free version is too short
by Abberleigh on 2019/01/20 16:42
I used to LOVE survey monkey, and used it for my applications for my animal rescue. I started a new survey, and now I can only use 10 questions in the free version, and they want to charge me $35 a month, more than I pay for a gym membership. The free surveys I made last year were 120 with no problems. I will find a new survey creator.
Great Survey toolkit
by Kgv51 on 2019/08/09 21:07
Enjoy this well designed and easy to use tool for creating and collecting data to analyze results. Very valuable research tool. Unlimited uses.
Error Message?
by Okay, now I see on 2018/04/21 17:56
After all the work of trying to find my password, create a new account, struggle with all the hoops to jump through so I could take surveys to donate money to causes I care about, the app gives me an error message when I click on the “surveys” option. Complete waste of my time :/
Can’t remove response options
by Oder43 on 2017/11/23 19:37
Whenever I tap the switch to remove a multiple choice response, the switch is unresponsive. Sure, I could go onto my computer and edit it from there, but that defeats the purpose of using the app with its accessibility.
FAQ won’t even work!
by Jenkiddtx on 2021/05/02 19:37
I can’t even get the FAQ HELP section to work! I click on the items, it opens the pages but just spins & spins, trying to load. Won’t let me click any of the links within each page or anything. Also they charge way too much. This program is entirely way too expensive, IMO. Deleting app now.
Many error messages
by siddddddakid on 2018/05/28 17:27
SurveyMonkey is an outstanding concept and works smoothly from my laptop. Unfortunately, I am unable to use the app because too many error messages arise when I try to do anything. I hope this glitch is fixed soon so I can enjoy SM again.
Rating Trends
6,2,2,2,3,0,1,3,1,2,1,0,1,1,3,2,0,1,0,1,1,0,0,1,1,1,0,1,2,0,4,0,1,2,0,1,0,1,1,3,0,1,0,0,0,1,0,1,1,2,1,0,1,1,3,1,0,0,1,1,0,0,2,0,2,0,1,1,2,0,2,0,0,1,1,1,2,1,0,0,1,2,1,0,2,3,0,1,4,1
All Versions
4.0
2,136 total
 5
1,667
 4
257
 3
45
 2
32
 1
135
Current Version (2.1.48)
4.0
1,784 total
 5
1,446
 4
218
 3
28
 2
19
 1
73
Version History
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