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App name
DoorDash - order food Delivery
Description
Food delivery anywhere you are, from a family picnic in the park to your date night at home. DoorDash offers the greatest selection of your favorite local and national restaurants — more than 110,000 menus across 800+ cities in the U.S. and Canada. New restaurants and delivery locations added daily. Spend more time doing the things you love — we’ll take care of the rest. YOUR FAVORITE RESTAURANTS Choose from a huge variety of cuisines, from your favorite sushi spot to the comfort food you crave. EASY ORDERING Food is just a few taps away. Get your favorite meals faster with quick reordering. Plus, group ordering makes entertaining a breeze. SCHEDULE DELIVERIES Advance ordering allows you to get your food when it’s most convenient for you. REAL-TIME TRACKING See when your order will arrive. From food quality to prep-times to traffic to weather, we’ve factored in all the elements that come between you and your food. NO MINIMUMS Order as little or as much as you want. PAYMENT Conveniently pay via Apple Pay or credit card. WE’RE HERE FOR YOU Five-star service gets you what you need, right when you need it. ABOUT DOORDASH DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility — easier evenings, happier days, bigger savings accounts, wider nets and stronger communities. Currently serving over 800 cities in 78+ markets in the U.S. and Canada including: Atlanta, Austin, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Columbus, Dallas, Denver, Fort Worth, Houston, Indianapolis, Irvine, Los Angeles, Manhattan, Minneapolis, Nashville, New York, Orange County, Pasadena, Palo Alto, Peninsula, Phoenix, Sacramento, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, Washington DC, Toronto, and Vancouver. National partners include: Chick-fil-A, Burger King, Wendy’s, Chipotle, The Cheesecake Factory, Subway, Dunkin’ Donuts, Jamba Juice, Panda Express, Moe's Southwest Grill, P.F. Chang’s, Denny’s, IHOP, Buffalo Wild Wings, Papa John's, California Pizza Kitchen, Papa Murphy’s, Jack in the Box, Five Guys, Boston Market, Red Robin, Applebee’s, TGI Friday’s, Red Lobster, Qdoba Mexican Eats, El Pollo Loco, Noodles & Company, Buca di Beppo, White Castle, SmashBurger, Schlotzsky’s, and many more. Visit doordash.com to learn more. $1 delivery terms and conditions: Valid only on orders with a minimum subtotal greater than $10. First-time users only. Offer valid for 30 days after customer’s first order is delivered. Limit one per person. Other fees, taxes, and gratuity still apply. All deliveries subject to availability. Must have or create a valid DoorDash account with a valid form of accepted payment on file. No cash value. Non-transferable. See full terms and conditions at http://drd.sh/rtb7p2/
This company is a mess
by localfamily982 on 2019/04/24 22:48
They still have my business’s menu all messed up after countless messages to them. Several times they have not showed up to pick up the orders. Also several times they have showed and the company card is denied bc there is no money on it. Then the customers call and yell at me for doordash not getting their food to them.
Second try
by TheGrove68 on 2019/04/24 21:45
Once the app down loaded has to do it twice everything was smooth
The worst delivery app I have ever used!
by Anggggela W on 2019/04/24 21:33
This app is so disappointing! And not for only one time! The first time was the driver didn’t deliver the food at all and didn’t response to any call and msg. After I got the refund from the customer service and order the food again. Guess what! The same driver! Then I had to cancel that delivery. The second time was when I waited for the delivery after 1.5h but supposedly to be delivered in 45 mins, the customer service told me the restaurant never received my order and the only thing they can do is cancel the order. However the order status showed as being picked up from the restaurant and no idea where the driver is! This is definitely the worst delivery app I have ever used!
The fees are way too high
by KarineAlourde on 2019/04/24 21:10
The fees are way too high and they force you to tip. I love to tip but you never know if someone may not have extra to tip that day
Never again
by a.demoss on 2019/04/24 20:59
First and last time using door dash. I ordered my food with what I thought was plenty of time. It took 2 hours for my food to arrive my driver was changed multiple times which put a ridiculous delay on my delivery. I would have been better off picking up the food myself. The service fee on the app, as well as automatic tipping the driver increased my order cost by $10. Although the “delivery cost” was free, I would be more flustered if I had to pay that as well! I never had issues with Uber eats but thought I could give this app a try. I will not be using it again!
the worst i swear
by AGAJEEM on 2019/04/24 20:43
i don’t recommend anybody using doordash they make you wait the time for your food yet to put your address but food gets delivered somewhere else how’s that possible ? i even put a detail of where it was to get dropped off ? i was on lunch waiting for my food too and yet i had order it mins before even going to lunch and yet the driver don’t even answer the phone so what was the point of having a number there if nobody answers don’t use this app ITS GONNA BE A WASTE OF YOUR TIME !!!!!
Thieves
by Shyam Sundararaman on 2019/04/24 20:02
Just deleted the app after the Vox article that said door dash doesn't give the tips to those delivering. I don't want to support thieves.
Waiting waiting still waiting
by LParkerLive on 2019/04/24 19:46
Ordered lunch for the office at 11:37am. It’s now 12:43 and my order was picked up 1-2 hour ago. Called the driver and she is still there waiting on a second order! We work at a school. Our lunch was planned and now it won’t be warm when we finally will be able to eat. Providing it ever arrives.
The easiest
by LaliiSan16 on 2019/04/24 19:09
I’m glad I have this app. It makes my life so much easier . Specially when you are home with family and do not want to cook nor go out then this is the app to get your food delivered.
Fantastic
by AtxRaine on 2019/04/24 19:07
I tried door dash for the first time and they delivered my order super fast and accurate with no problems 😁😁😁
They dont even deliver
by TykoPro on 2019/04/24 18:57
They’ll post ads on food websites that they dont even offer delivery options for. To be honest, they dont offer delivery services for many restaurants at all! Just mainstream fast food like Mcdonalds and Wendys. Horrible app do not recommend.
Trash
by Paul Elijah Cole on 2019/04/24 18:56
I payed for papa johns pizza and it charged me twice and never even delivered!
Very piss off
by Lovebug53040 on 2019/04/24 18:52
Really why u have this app if they can’t even Deliver to ur house very disappointing
Amazing App
by Alaskaborn84 on 2019/04/24 18:29
This is the best food app I’ve ever used. I like seeing the preparation process. I recommend everyone us this app.
Pretty good
by AriP0114 on 2019/04/24 18:13
There’s a two dollar small order fee for orders under $10, which is understandable but really inconvenient
Never Using Door Dash Again
by Gabbing on 2019/04/24 18:02
I placed an order for the first time and my food was never delivered. I had to google the customer service number in order to contact them for a solution. I spent 2 hours arguing on the phone with them and finally they refunded my money. What a terrible experience.
Y’all need to chill
by MMMMMMM18 on 2019/04/24 17:55
Y’all need to chill on them delivery prices that don’t actually go to the driver🙄😒
HORRIBLE
by Abraham Milky on 2019/04/24 17:53
I hated this app I tried to get chipotle and put in my card information but it said called and when I looked on my card it took the money out HORRIBLE SITE NEVER USING IT AGAIN I didn’t even get food plus there is no contact information .
Do not download
by horrible do not use on 2019/04/24 17:49
Horrible service, food never showed got an automated text saying she was lost 3 hours after the app said she picked up the order. I live 8 min away from where I ordered. Also no credit was issued and I payed 30 for Joy J. To eat my food and enjoy a 3 hour free meal with 20% tip.
Poor Customer Service
by DestineeBB on 2019/04/24 17:38
I absolutely love DoorDash and how convenient it is. I moved to a new state and haven’t been able to get a car yet so DoorDash is my go to app when I have a craving or run out of food in the house. I have no problem with the drivers and my food is always delivered hot. The only thing about them it that their customer service is horrible. First of all I talked to three different people three different days about the same topic, each of them asking me totally different questions and completely confusing me. My issue wasn’t taken seriously and never got fixed and they ended up not even responding to me anymore. Also their “refer a friend get 20$ credit” is a complete scam. Shared it with two people and I even helped them place their first order and I didn’t get any sort of credits ! Going to try different delivery places now due to this issue. They need to take their customers and issues more seriously and maybe not have multiple people fixing a customer issue.
The best app so far get it
by summathim6 on 2019/04/24 17:27
Just do what it says an you'll be set .
Just don’t use this app
by MasonG17 on 2019/04/24 17:27
I could write the horrible experiences I’ve had here but I feel it’s a waste time. Just stay away and use UBER EATS. Oh and DoorDash customer service is non existent. If you manage to find the support number ( which isn’t on their website anywhere ) you’ll be greeted by a person with broken English horribly. Andy for India is trash. This app is trash.
Fees and Tips Kill Your Bank
by Bigtimegamerq on 2019/04/24 17:18
Great to have something like this but when you pay nearly $10 for fees and tips it makes you think it would be best to drive yourself
🤷🏼‍♀️
by Get this... on 2019/04/24 16:50
I never know if my food will be correct, hot, cold, or late. It’s frustrating. And more times than not the deliverers are rude and could care less.
Great app, over priced though
by Darth Nick99 on 2019/04/24 16:40
Great app over priced
Great service!
by DebbieJelly on 2019/04/24 16:25
Absolutely love Door Dash. They have expanded to my small town. So convenient and inexpensive! 10/10 recommend!
Horrible
by angelggarcia on 2019/04/24 16:15
First time using DoorDash and had a bad experience already . They made me wait a little over an hour to just tell me that they had cancelled it with no apparent explanation
Awful. Try another service if you can.
by chole723 on 2019/04/24 15:53
The app is whatever - not great but not the worst. Where doordash really stands out is its horrendous customer service, both from drivers and corporate. I have never had a meal arrive on time, not once. That should have been enough to deter me, but a girl gets hungry and desperate sometimes. The order I placed last night was the final straw. Not only was the driver late, but he and/or his obviously stoned buddy had eaten some of my meal. To top it off, the friend was harassing me and making me seriously uncomfortable. Went to customer service immediately and their response was to give me $15 back on a $30 meal. I asked for it to be escalated and they so warmly told me to F off and gave me zero. Avoid them if you can, it's not worth the hassle.
It’s time to Stop!
by martinshrekli on 2019/04/24 15:52
Please stop giving my orders to Dashers in different states. The food I ordered said it would take an hour to get here an hour ago. Now the estimates only gone up. Sincerely, A very hungry man
Everything Under the Bun
by jubierose01 on 2019/04/24 15:52
I had it delivered for 12 and came 10 minutes early the service was friendly and the food was still warm💕 will definitely be using again
MasterCard declined
by What Would I Do on 2019/04/24 15:24
I attempted to pay for order with both a debit and credit card that had MasterCard logo. Both declined delaying my purchase for more than 15 minutes! This is unacceptable.
Compare menu prices in app to restaurant prices
by Thisnametaken21543 on 2019/04/24 14:35
Horrible experience with door dash. The app said a restaurant was available to order from, we placed an order, the restaurant said they don’t work with door dash. After much confusion we did get an order but the menu prices on the app were 33% more per item than the restaurant. They also charged a service fee and a delivery fee which did not include tip. Customer service is totally unhelpful. Will not use again.
Dishonest And Not Professional
by Cantorsign on 2019/04/24 14:25
My dealings with DoorDash have been upsetting and tiresome. The deliveries have been excellent, great drivers and great service. However, dealing with DoorDash, the actual company... disastrous. Due to a malfunction with this company’s app, an order I had placed with a restaurant populated incorrectly AFTER it was already submitted to the restaurant. After going through the suggested protocol in the DoorDash helpcenter with no resolution to my issue, I phoned and spoke with someone at DoorDash. After having explained my issue, I was given a credit for my canceled order and promised a refund in the same amount, a courtesy for all the trouble I had experienced. I thanked BOTH the service reps I spoke with and tried to re-submit my order. The order instantly applied the credit given to me. However, when I went to pay, my card was declined. In fact, all three cards that I attempted to use for payment were declined. Really? Yes, really. 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️ After being COMPLETELY frustrated, I gave up on DoorDash and placed an order with NO PROBLEM with GrubHub. There is so much more that I could go on with, but I believe enough has been shared. Oh, and by the way, I never received my refund from these people. Oh yeah, I forgot to mention that the reason my orders with the credit weren’t going through was because I wasn’t spending enough on my credit card, even though I had technically already spent $20(the aforementioned credit). This company and its TERRIBLE app are THE WORST and there are tons of complaints online regarding DoorDash, specifically on the Better Business Bureau website with even worse claims than mine. Do yourself a favor, Grubhub, UberEats, Seamless... There are too many other food delivery services that you could patronize with your business than this one!! BOO. FAILURE.
The worst food app I ever used
by slumlord rich on 2019/04/24 14:02
The app is so buggy and bad half the time it denies my card then it takes forever to get your food I rather use another app honestly not to mention that if your order gets canceled u don’t get your money back
Haymarket, Va
by Nmbr1byrd on 2019/04/24 12:26
Used DD for the first time last week and didn’t know that you can see where the car is while it’s coming to you. Soooooo dope. Some fees are expensive though.
Use another delivery service
by sk117865336 on 2019/04/24 09:02
I ordered a Big Mac combo and got a notification that it was delivered but I never received it I contacted doordash to inform them they did not give me a refund for my stolen food never using this app again
Great service
by MaKoriWilson on 2019/04/24 06:58
Love DoorDash! Quality service at great prices, can’t get any better than that!
Never got my food
by generalpat918 on 2019/04/24 06:26
Dashed never showed never knocked on my door I guess I forgot to update my phone number so he couldn’t call me I was basically told because the dasher “tried to deliver” I had to pay for it still I’ve uninstalled will not be using again
SO HORRIBLE!! Don’t waste your time
by OceanusMarus on 2019/04/24 06:25
every time I ordered something from this app it always ends up bad! My first time ordering one here my driver said they arrived and the never did and was declining my calls! Second time my order was a hour late then my third time my order was completely wrong and my food was split out of the packaging...
Alright App
by RashiggayoureDadaNikka on 2019/04/24 05:17
Too Much Taxin on the Delivery on tha 💀 Locz
Order showed 36 minutes then last minute 109 minutes
by Hsychsfaisv on 2019/04/24 04:44
I’m not sure what’s up with this. As soon as the 36 minutes was up the name of my Dasher changed and all of a sudden I’m having to wait another hour and a half. I’m extremely unhappy about having to wait two hours for food especially because my $7 meal is now a $20 meal with taxes, delivery, and a tip. Should’ve just canceled it because I’d much rather have my money back than a cold burger, stale fries, and a watered down coke. Never using this app again.
Unreliable delivery times. Gave 2nd chance but still disappointed.
by Ajh62637488 on 2019/04/24 04:36
For some reason I’ve had worse experiences with Doordash delivery times than the other food delivery apps. Not sure if it’s the quality of drivers or some other reason. I suspect my first bad experience was actually Doordash’s fault. The driver was insanely late delivering but the app had assigned her another delivery route which was the total opposite direction of my place. Restaurant was in the middle of the two places. I didn’t use the “share my courier” option so not sure why she was assigned multiple orders or at least why the estimated delivery time wasn’t updated to be longer. Driver also seemed bad at navigation (took a while over the phone to direct her to my house, not sure if her phone signal was bad or problem with app location). To her credit the driver was very nice and apologetic and called DoorDash on my behalf. DoorDash customer service called me and after putting up a big fight, I finally got the credit increased to about half the total order amount ($36). Not great but good enough for me to give them a second chance. I think they only gave this much credit because the driver reported it. I used it today again about a month later and the driver again was late, 3x longer than the estimated delivery time. The original driver didn’t move for 20 minutes so I guess another was assigned, but the second driver also didn’t move for 20 minutes but finally did 10 minutes after I messaged her. Worst part is the restaurant was like a 5 minute drive from me and the food was ready; if the app let me switch the order from delivery to pick-up then I would’ve just gotten it myself. Instead I had to search around for how to contact DoorDash and wait in line for 10 mins for them to talk to me. I got my order and turns out she had a friend in the car, probably wasn’t paying attention to orders coming in. DoorDash help offered a $5 credit and said that was the best they could do. Not good enough to keep me as a customer especially when I haven’t had issues with seamless and uber eats. Uninstalled the app.
Backing up restaurants
by Common Decency on 2019/04/24 03:56
Tell your drivers to have some respect for the restaurants they are delivering from and not make MASSIVE orders. I sat behind one of your delivery drivers order for over an hour!!
Late, cold, missing food DO NOT RECCOMEND
by hungry_lateshift_worker on 2019/04/24 03:32
After arriving about 40 minutes later than the estimated time, my order was missing mozzarella sticks, and the celery and carrots I ordered from door dash. This is the second time I’ve had an experience like this with door dash and will not use them again. Terribly disappointing, nothing was checked over and had me waiting for twice longer than expected. Will not recommend to anyone
Useless
by Luther Miller on 2019/04/24 03:04
The app is not user friendly and won’t let you make changes once place the order. The drivers don’t respond when you call and message them. You’ll be waiting hours when they mess up.
Straight trash
by todd bo on 2019/04/24 02:58
The last 2 times I have ordered DoorDash they have either taken over 2.5 hrs to get my food, or just didn’t deliver it at all. They make it impossible to reach the driver when it said the food was delivered. I spent my last bit of money on the food and now I have nothing to show for it. Do your job right for once...
Getting better
by FinePrintReader on 2019/04/24 02:37
Pros:Works pretty reliably as food choices are directly transferred to the business. App has most options available Cons: selecting tip amount as you submit your order is a little unusual
Door Dashers never arrive
by Adam Healton on 2019/04/24 02:27
I’m done using this service, today was the second time I’ve ordered food on here and no one has showed up even though the app says that the order is complete. When you contact customer service about this it takes forever to get in touch with someone and after you do you either get your money back in 5 to 7 days or they offer you credit. For all the money they charge you you would think they would have a better way of dealing with their mistakes and rectifying the situation but they must want everyone to switch over to another service.
Unreliable and clunky
by Pregosocal on 2019/04/24 02:20
You can’t update an order even 10 seconds after you hit the submit button. Support process is slow. Delivery timing is always estimated incorrectly.
5/5
by ladies woman on 2019/04/24 02:09
this app supports more places than Uber Eats
McDonald’s: Glazed buttermilk crispy chicken tenders
by sbejfbfjfif on 2019/04/24 01:52
Tangy bbq sauce
not satisfied
by Melody1562 on 2019/04/24 01:50
should make an option to pay in cash at door
Door Dash rocks!
by LPlovesfood on 2019/04/24 01:41
Door Dash makes it so easy after a long day at work! Thank you to the dashers!
Good
by Loctus122 on 2019/04/24 01:34
I haven’t yet tried the delivery yet, but just by setting it up I already like it right now just because it gets food places in my area. I’ve tried other apps, including grub hub and they don’t get to my area. Happy this one does and I look forward to ordering food from it once I decide to use the app.
Simple, efficient, and easy
by food eater 124 on 2019/04/24 01:27
Never used food delivery before but the app is easy to navigate and it’s nice how they break down different types of food depending on what you want to eat. I’ve never had an issue and I always try to be super specific in regards to locating my apartment. Definitely with getting and eat cheaper than Uber eats.
Delivery
by itiswhatitis!! on 2019/04/24 01:16
You guys should have a cash option available make it for everyone to use! If you did I would of use this app! Now I have to go pick up myself! Bright side it saved me $13.00 bucks!! ✌🏽✌🏽
Never order during a meal time
by AlexRockstar27 on 2019/04/24 01:16
First order was fast food at a non meal time. Didn’t take too terribly long. Ordered at 7:30 to my work with a coworker. Half hour to receive a driver notification. I messaged her (she’s great! Nice and helpful) about 20 mins later because it said she hadn’t moved. Apparently DoorDash sends them on multiple orders (4 and counting for mine!) at once and the restaurants don’t seem to get the food order until she gets there. She gets to my food order an hour after placing and only then do they make it. Now she’s somewhere else getting ANOTHER delivery. I’m going on 2 hours now and my work closes in 30 mins. I’m hangry (not at my driver!) as upset at being given inaccurate time windows and being charged those crazy taxes considering they don’t seem to make it like a one at a time, get it while it’s hot, kinda delivery.
Love it
by costumer ...... on 2019/04/24 01:06
I like it cause it delivers to where postmates and Uber eats doesn’t deliver.
Worst delivery service ever
by I bet you are too on 2019/04/24 01:06
I’ve only had one experience and it was horrendous. I tried to make a simple change to my order (adding an additional order of wings). I’ve use favor and Postmates and things like this are never an issue. First, I’m routed to a chat window to chat with someone about changing it. This is about a 20 minute process. The person took a very long time to reply and I’m in a place with great reception. Finally I’ve been told it was successfully changed. I then receive an email stating that for an order that was supposed to cost $9, I was being charged $27. I was so frustrated at this point that I was going to just let it go. Then I received a call 5 minutes later from a DoorDash customer service representative stating that the restaurant didn’t receive my order....after all that time and difficulty. And then the representative had the gall to ask if I wanted doordash credit. Ha Worst food delivery experience ever. First world problems, I know. Excruciatingly annoying nonetheless.
Fast and good!!!
by vcb716 on 2019/04/24 01:04
Very good app! 😄
Can’t contact anyone at doordash
by gmgravesII on 2019/04/24 00:54
I ordered from Doordash today and I thought that I set the delivery time for 7:00PM, but when the order summary came up, it said that the order was scheduled for delivery within 30 minutes! I tried to reschedule but the app wouldn’t let me. I tried to contact DoorDash but could find no number to call them, so I called the restaurant to get the order canceled, which they did. Unfortunately, the charge to my card did not get canceled and I fear that I have lost that almost $20. The restaurant said that they cannot reverse the charge because it was made through DoorDash and that I would have to do that through DoorDash, which, of course, cannot be done because the app gives customers no way to contact the company to either get a refund or to make changes such as delivery times to one’s order. CAVAET EMPTOR! This is an awkward company to deal with!
Fix this
by Austin......12........ on 2019/04/24 00:51
There could be a restaurant 15 Minutes away and doordash will order from one that’s 55 minutes away???? Why not order from a closer one that offers doordash???
2nd chance
by Roni Snyder on 2019/04/24 00:47
Last time I received my order an hour and a half AFTER it had been picked up from the restaurant. I couldn’t even get a hold of a person.
Pricing
by Yffgddfgcdsdgf on 2019/04/24 00:45
The food said it was $22 and Sardis isn’t even charging that when you get there. On top of that how does it go from 22 to 28. Do better DoorDash.
False delivery fee information
by Lundy boo on 2019/04/24 00:44
The app would be good besides the fact that every time I select something that says free delivery, a delivery fee gets tacked on at the end during purchase.
Horrible drivers
by haula88 on 2019/04/24 00:42
Would not recommend, you’ll never get your food.
Customer service
by oreders on 2019/04/24 00:33
This is the worst with customer service! Every time I order something it’s missing. The I call customer service for help with the issue do they help no they don’t they make me seem like I was in the wrong. I even texted my dasher to make sure that all the items were there. They weren’t terrible.
Beware
by lteniteworker on 2019/04/24 00:32
Ordered breakfast for family on Easter. Restaurant is about 10 minutes from home. Tracking stated driver at restaurant waiting for order. After an hour, noticed that tracking showed driver no longer at restaurant but somewhere else, although app stated driver still waiting for order. Attempted to call driver twice by phone and then by text. No response. Called restaurant; order was picked up by driver over 45 minutes prior. Restaurant said to call Door Dash. There is no phone number on app help, told restaurant manager this. Manager gave me phone number for customer service. Called customer service; they attempted contact twice while I was on the phone. Refund given; customer service unable to contact driver. App needs live customer support and a way to background check drivers.
YESSSS!!!!!
by uhhhh this is awkward on 2019/04/24 00:13
Great app. Great variety and very easy to use. 2 thumbs up!!!
Not happy
by Isabella_karstien on 2019/04/24 00:13
I ordered food to my address but door dash sent her the wrong address and it took her 1:30 minutes to come.
Unable to order meals
by AprilM21 on 2019/04/24 00:10
It would be much more helpful to have the meals available too when ordering from fast food. Also missing kids menu items.
Door Dash
by AKGB72 on 2019/04/24 00:02
The best, hands down.
Great selection & food
by Mtn_Reader on 2019/04/24 00:00
I really like the selection and freshness of the food. Their only flaw is the IOS website. WARNING: Whatever you do, don’t leave your restaurant menu if you plan to continue your order. I just wasted 10 minutes trying to get back to complete my order. The enticing “save on this order” arrow will rip you right out of food and into an advertisement. You can’t go back or “X” out of it. I tried to re-enter the app but it re-enters in the middle of the promo- not the beginning of the app. Frustrating. I’m not sure HOW I got out of that merry-go-round, or I would offer a hint. The pay off: the food arrives hot and delicious!
Much better than Uber eats!!
by Luciana Wilson on 2019/04/23 23:29
Many options more and better system! Love it!!
Happy wife - happy life ☺️
by Sa'Narria 💞 on 2019/04/23 23:27
Babe loves your services so far and so do I !
Terrible
by stljohnj on 2019/04/23 23:27
Never received full order yet. Always missing and always cold. Always something missing. They pick up multiple orders and deliver cold food. Just terrible. Female drivers names and men delivering the food. Nothing about this is ok.
Unreliable and unaccountable
by Gjfpapa on 2019/04/23 23:07
I just uninstalled and now will use restaurants “pick up” options or in a pinch “Uber Eats”. Doordash was down a couple weeks ago with no communication to its customers or restaurants and now it seems again they are having “issues”. Tried for 30 minutes or so to just make an order when it dawned on me, it’s freakn DoorDash. Will NEVER waste my time with this stupid unreliable app again. The company needs to fire a lot of department heads. I did at one time enjoy the app - a shame some dimwits can screw a thing up.
Update your location settings, Doordash...
by Jnbethany on 2019/04/23 23:06
Downloaded the app. Connected my Facebook. Entered my address. App couldn’t find my address. Deleted the app.....
Impressed
by Lucey Mae on 2019/04/23 22:44
I don’t use delivery services all that often, but sometimes when things get busy, it is a very helpful convenience. I was VERY impressed with my Dasher. She was very kind, and went out of her way to make sure they gave me both ranch dressing and extra ketchup, even with out met thinking to ask it. I will absolutely use this app again.
New DoorDash Customer
by NC Foodie89 on 2019/04/23 22:39
The ordering process was seamless I will post on the delivery experience...
No complaints
by FL-EQBD on 2019/04/23 22:25
👍🏾
Great customer service
by elmgregg on 2019/04/23 22:10
Love this app! A couple times dashers have forgotten my kids meal and I’m always immediately credited by DoorDash which I love!
1st time using the app
by hi_how_are_you? on 2019/04/23 21:53
I had a great first impression. He double checked my drink order. My food was hot when it was delivered. Great customer service. Would 100% recommend to a friend.
great!!!!!
by kodibreann on 2019/04/23 21:50
I can't always leave work for food so delivery this way is so nice! and easy
DoorDash
by cbowzbc g on 2019/04/23 21:29
I think it’s great for pickup & my food is always hot N fresh.
Fast delivery
by @Leahmichelleee_ on 2019/04/23 20:49
Great delivery but the cost of delivery for cheep restaurants shouldn’t be more than $2
Liars but ok delivery
by dissappjnted on 2019/04/23 20:35
The people at DoorDash are great, just average drivers who are trying to make a living. The company however continually makes promises and promotions they can’t deliver. I was promised free delivery for 30 days, but all of a sudden 15 days in, it stopped being offered. Customer support was terrible, and they snuck in hidden taxes and fees on top of delivery. It’s alright if you know what your signing up for.
DoorDash doesn’t care do not install
by Erin Marie C on 2019/04/23 20:32
Out of 20 orders, 5 have been correct. DoorDash doesn’t care to make things right. They offer you subpar credits for issues & never rectify situations. The credits never cover the cost of the item that never showed up or arrived incorrect. Other delivery services have much higher standards and my orders with them have never been incorrect. I hate DoorDash. They’re the worst! Food arrives LATE, incorrect/not at all, and cold 75% of the time, how is this acceptable? Other services have more options than this scam of a delivery service. They offer high delivery fees and on top of those they slap you with a convenience fee “to keep DoorDash running” - it is BS. I’ve contacted them SEVERAL times regarding all of the incorrect orders and NO ONE has ever gotten back to me. This app is a joke.
15% service fee?! How dumb
by Al0192873564 on 2019/04/23 20:23
Stop ripping your customers’ money by applying this dumb fee
Fees way too high
by Dhauakebeidco on 2019/04/23 20:16
Lower service fees and offer more promotions
pricy
by omar1305 on 2019/04/23 19:47
i recommend uber eats cheaper and faster
Wow
by startseee on 2019/04/23 19:31
I was a little skeptical but it was amazing and omg Tristian S is so nice love the app n totally recommend it
Top app
by QueenSharane on 2019/04/23 19:28
Fast Quick and efficient!!!!!! Please they make ordering your food so much easier!
Great Service
by collins273 on 2019/04/23 19:23
My DoorDash order was placed filled picked up and delivered in a timely manner. The deliverer was as friendly and polite as Chick-fil-A members are at their locations.
Liars
by earninnickname on 2019/04/23 19:19
Lied about the free trial got charged for their stupid dash pass
Donna D.
by West Columbia Foodie on 2019/04/23 19:09
This is an incredible and affordable service! I have ordered from The Villa, Chic-Fil-a and now Grecian Gardens. The food is delicious and the delivery is quick and well done!!!
Living nightmare
by Tauteoli on 2019/04/23 19:03
I live in a town with zero traffic. I ordered a meal and didn’t it didn’t get close till two hours later. Food cold. Constant texts of confusion about a plain, non altered order.
DoorDash
by lovekennn on 2019/04/23 18:19
Good service
Glitchy
by alyssaniicole on 2019/04/23 18:18
The app is insanely glitchy over basic things like viewing previous orders or keeping up with a current order. Also crashes when trying to place orders at time. Doesn’t allow you to switch restaurants with ease, have to basically restart if in a different area than the address pre-selected. Doesn’t automatically use your location
I work as a driver with DoorDash...
by Hrodi007 on 2018/01/06 23:51
Unbelievable how many negative reviews there are. Not sure why, but most of these reviews seem to be complaining about drivers or issues outside of the app. I can tell you firsthand, DoorDash treats it's drivers excellently. I've been here since the beginning and there is a reason DoorDash has been holding up against it's competitors all this time. They do care and will do anything above and beyond to resolve issues that occur. Out of every 100 deliveries or so, maybe three-five deliveries will result in a significant issue. In this case, it becomes the drivers responsibility to balance interactions with the restaurant, customer, and DoorDash to get everything resolved. Unfortunately, time is money to us drivers and the more time we have to devote to an issue, the less we will get paid since we cannot deliver more food. This results in drivers simply not caring, not making sure an order is right, not personally delivering the food, and various other problems. Despite the training and advice DoorDash provides us on different scenarios, a few drivers will not care. So instead of leaving a horrible review when something like that happens, please contact DoorDash so that they can do something about it. Many of us drivers do care about your food and getting it to you as fast as possible. We will go above and beyond to make sure everything is right but please do not let those few drivers lead you to stomp in the face of this company.
Going to try GrubHub
by lifepond on 2017/12/03 16:06
I’m finally throwing in the towel after the latest. I believe one out of every eight deliveries goes smoothly but I will highlight a couple of gems I’ve had recently. In one order a couple months ago, we had ordered three sandwiches, delivery time said 45 minutes. Well, over two hours later our driver finally arrived, went out to meet him and he actually threw the food at me and ran off. Why? Because, not only was he an hour and a half late, but we also discovered that he ate one of our sandwiches. I understand that DoorDash has some bad apple drivers here and there, but their initial response was to simply give us a $5 credit... Gee thanks DoorDash, that wouldn’t even cover the cost of the sandwich. The next incident happened just last night. Placed my order at 5:40PM waited an hour and a half and found out they had cancelled my order, after the driver picked it up, because the driver had to take someone to the hospital. Normally, I would give the driver the benefit of the doubt, but based on past experience, my guess is the driver wanted a free meal. They actually credited my meal, so I placed the same order which, apparently, created confusion with the drivers and the restaurant. I didn’t get my food until 9:00PM. The response from DoorDash is another $5 credit... Again, gee thanks. It’s impossible to get them on the phone, so I’m not even going to try and I’m just going to try GrubHub.
Had issues with my order but Doordash made up
by Babybux on 2018/05/28 01:22
Literally had issues with the ordering through the app from entering order because app menu was incorrect to putting in my credit card number, the dasher communicating, delivery, order cancellation not happening from the dasher when they were at the restaurant, another dasher picking up my new order from the merchant which I went to pick up, dash app again not working, inability of dasher to find delivery location, inability of dasher to communicate to me, overall the WORST delivery service I’ve ever used or experienced from website, to app, to dasher, to customer service, to giving customer feedback. Don’t even know if I paid properly. Even if I did get my food I don’t know if a full refund (which I did not receive) would be worth having to wait 2.5 hours then going to get my own food and having DoorDash literally take my order from the restaurant that I physically went to pickup because the app doesn’t allow canceling or any feedback when the 1st dasher can’t pick up the order and randomly sends a 2nd dasher to pick it up. You can’t even properly generate a customer service issue because it locks you into 1 out of 5 categories when I literally had issues with ALL aspects of the order. I’ve ordered fine from DoorDash in Houston but DoorDash in SLC is a Trump Tweet Edit: I did get a refund and Doordash was lovely!
This is great if you are blind and can’t drive.
by Sparkle)78 on 2018/10/22 03:04
I live right here in suisun City California where I have been living for three years. I have never tried to order anything from an app before. I have tried to see if Uber eats, postmates, or even GrubHub delivers to my apartment. Well, thanks to a friend of mine who is blind but has a bit of sight told me about the app because he ordered Popeyes chicken from there and he really loves this app. I have a number of friends from out of state who really dig this app and gave it five stars. It really works if you are totally blind and can’t drive. I will eventually try it and see what I think. I downloaded the app on Friday to see if they deliver where I live and put my home or apartment address in. Well, I was blown away by the restaurants that they are partnered with. Even favorite fast food restaurants that I like is on the list like McDonald’s, Burger King, Carl’s Jr., nations giant hamburgers, Jack in the box, Wendy’s, Applebee’s, Buffalo wild wings, and the list goes on and on. Even Denny’s. For those who is blind like me and want to look for a place to order, give this app a try although the customers is negatively slamming it down. Like I said, I’m going to eventually give this app a chance to see where it goes for me. Oh!. The three apps that I mentioned don’t come to this area unfortunately. I am so thankful for my friend that directed me too doordash.
Great Customer Service!
by Xaavviii on 2018/10/21 13:12
Sometimes my orders were not 100% correct a few times; however, I guess that’s the nature of the business with a ‘’middle man‘’ doing the delivery, but Door Dash will give a credit if you contact them. One time I ordered a latte from Dunkin Donuts and after 30 minutes I noticed no progress on the delivery map so I contacted them and they reassigned my order to another Dasher. But yesterday was the best service I received. I frequently make orders from different locations and I accidentally ordered White Castle to go to my home in Jamaica, NY when I was a my mother I. Freeport, NY. What was worse was that there was no White Castle for my mom location and her home was out of range at from the restaurant where I placed the ordered. When I went to chat with customer service,Door Dash must have been busy because I was waiting for a rep and was number 71 in line. However is about 5 minutes, the line shrunk rapidly and I got to one fast. I told the rep that I wanted to cancel the order because of my mistake, however, what ended up happening was the rep convincing the dasher to come to my Mom’s address. I was so happy that I didn’t have to reorder something else and I ordered a very large amount, about $50 worth, and the order was fully correct minus the marinara sauce for the mozzarella sticks. Thank You Door Dash for outstanding service.
Bad 1st
by AkaJazzyB on 2019/02/14 18:52
After being in Mexico for a week We were exhausted but hungry. I finally decided to use the door dash delivery service to get take out. I also had free delivery. I ordered from Hibachi 88. I called the restaurant directly to add sauce to the order. While on the phone I get a cancellation notice saying my order had been canceled and the restaurant wasn’t taking orders. I’m on the phone with the restaurant, I tell her I just got a cancellation notification from Door Dash stating my order had been cancelled. She said no it hasn’t been canceled, that she spoke with the driver and she would fix the order and took my payment for the additional sauce. I said but I got the cancellation again and she assured me the order wasn’t canceled and she was preparing the order for door dash to pick up. I get a call from the door dash delivery person saying that I need to call the restaurant and get the charge for the sauce refunded. The restaurant called to say the driver never came and that the customer canceled the order and they would refund the sauce charge. As you can imagine I was livid to say the least! Anyhow my first experience with Door Dash made a lasting impression! Especially when I actually got up and went to get the food. The spring rolls were cold because of the wait but the food was actually still hot. So I’ll stick to old habits!!
Cancelled Orders Leave You Hanging
by Arashikou on 2017/11/25 06:06
DoorDash was always the #2 food delivery service on my phone. I resented the way they treated their drivers, but they were the only way to get certain restaurants in my area. But after what happened tonight, I’ll be uninstalling their app. Apparently, if your order is cancelled, the app doesn’t notify you. You have to have the spontaneous inspiration to go digging through your email to find where they emailed you a cancellation notice. They do not include an explanation when they cancel your order. Meanwhile, the app will keep telling you the order is on its way until you give up, at which point it will deny you ever placed the order. Furthermore, DoorDash is apparently in the habit of not refunding the original payment method when forces outside your control cancel your order for you. Instead, they give you an account credit. Which is a great way to trick hungry and disappointed people into immediately re-spending the money on another order. But it’s also completely useless if they don't deign to notify you that they cancelled your order until every other restaurant in town has closed. As it stands, I’ll spend that credit so that DoorDash doesn’t get to pocket my money and give me nothing, but you can bet this app’s coming off my phone once that’s been dealt with.
I would rate 0 stars if I could
by Marty123456789 on 2017/11/21 03:33
Worst. Experience. Ever. Get home late, don't have anything to cook until the fridge, too tired to drive. So I order b-dubs from this app. Says it'll take 45-50 minutes, No big deal! So then, 45-50 minutes rolls around... no update. Now it's saying it's gonna be a little bit longer, I figured it couldn't find a driver. Once again, no big deal. Then the time jumps up like 20 minutes and it says my driver is there. Then out of nowhere, not only the location of the B-Dubs changes (there is one bout 10 minutes away from where I live) to one that is 30+ minutes, and then it says that my driver has about 5 other drop offs they have to make before reaching me and that it will take almost 2 hours to get here... so we are talking about a delivery that was supposed to happen at 930ish, now saying it won't be here till after midnight. and then when I tried to cancel the order because I would rather go to bed than wait for this cold food to get here, it only let's you do that through chatting with a rep. When you try to do that you're put in a waiting line (my number was 765) and other people will get prioritized over you. I got all the way to 750 and then 15 hopped the line in front of me. DO NOT DOWNLOAD THIS APP IT WILL RUIN YOUR NIGHT. Someone shut these crooks down now!
Horrible Customer Experience!!
by I'd rather use uber eats on 2019/03/02 11:10
To whom ever it may concern, I had waited for over an hour and a half to two hours for my food before I fell asleep. I did already understand that it was going to be a long wait because of the event going on near my location, but what ended up happening was not great. Initially, someone by the name of James B was supposed to retrieve my food and deliver it to me. However, as I waited for last few minutes until the food was supposed to be at my door, within the last ten minutes or so, my deliverer changed without even notifying me, and I personally think that is an absolute inconvenience, and resulted in horrible customer experience, especially when it will significantly change your delivery time. After noticing the change in deliverers, I then found out that I would have to wait another hour to hour and a half. By that point, I was irritated and frustrated because I was really looking forward to that meal and was also extremely tired. I would’ve wished that I could’ve received either a full or partial refund, because my night definitely let down. If o would’ve known this could’ve happened, I would’ve just ordered through elsewhere. And how in the initial email are you going to tell customers that they can respond to that email, “ Please don't hesitate to respond to this email if you have any questions or concerns.” Then, once we hit send all of a sudden we can’t respond to that email..... I’ll be removing this app from my device.
Worst delivery service ever
by 36)?;?!&&@00864;?$& on 2018/12/18 08:55
Ordered from McDonald’s. Waited an hour and a half total for it. I got paired with a dasher Margret after a little while and when I went back on the app 15 minutes later, she disappeared from up app so I figured she ended up cancelling my order. The tracker will still continue to count down though according to what they told you when you initially ordered. Then, 45 minutes later, I got a notification saying my dasher was still on the way to the restaurant and that my food would be delayed. Lie lie lie- they still had not even found a dasher to pair me with probably. It’s incredibly frustrating because if DoorDash knows they can’t fulfill the order but they will not tell you that- they will just keep playing you. Instead of giving you an option to order from other places before they close, they have you sit there on the edge of your seat hoping. It went past the delayed time they provided and still nothing. Now I’m trying to cancel and “this may take a few seconds” has taken about 15 minutes now but go figure lol I literally expected it. When I went to cancel, it automatically offered me a refund to my card which they obviously did because they messed up. Just ordered from UberEats and my food is picked up and on its way, got the call from the driver already. I regret not just going with UberEats from the beginning. It’s 4AM. Doordash, this is pathetic and you seriously can’t expect to retain a customer base like this. Truly ridiculous.
Downhill Spiral
by Cambie87 on 2018/08/10 17:24
When I first started using the DoorDash app it was great! I could see when the dasher picked up my food, if my order was successful, I received my food hot and in a timely manner. As I continued to use the app more I noticed a decline in the delivery of my food. It was arrive way later (10-15 mins) that estimated. It would also arrive cold. The worst experience had to be yesterday after ordering I had to wait 45 minutes for my food when suddenly my dasher called me (instead of contacting DoorDash) to ask me where the restaurant was. Apparently the app sent her to a totally different location far from where where she was supposed to go. I contacted DoorDash and they suggested I cancel my order and reorder once they gave me a credit to my app. I really didn’t want a credit and would of preferred my money back. I didn’t want to order anything else through the app at that point. I reordered and had to wait another 40 minutes for my food. This entire ordeal took 2 hours! I was so over eating anything by that point. I could have picked my food up myself without all the hassle. Also, the credit I received was the total for the meal, delivery, and the tip for the dasher. But when I reordered I had to spend money again for the dasher. That part was very scammy to me. DoorDash should of refunded my money for the dasher at least so that I could use it for the new dasher. Instead they kept it by giving me that credit on the DoorDash account.
THE WORST DELIVERY SERVICE!!
by dashikki on 2017/09/23 08:08
I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.
WOULD GIVE 0 STARS IF I COULD
by Maddi chace on 2019/04/09 23:59
My boyfriend and I had ordered from a local restaurant around 6PM. We got the order to go through, and we were waiting for the dasher to arrive. The dasher calls us and asks us if we would be willing to substitute an item because they ran out of what we wanted, and we said yes. We wait. It said our dasher was still at the store waiting for our order after 40 minutes, with a delivery ETA AT 1-3 mins. We called our dasher to ask him if everything was okay. He said “no” and hung up on us. We then proceeded to call the local restaurant we had ordered from, and we asked them if they had received our order. The restaurant employee then said they never received an order from door dash for us. We then call customer service, where the woman helping us had told us that the order went through and that she will call the store to confirm another dasher and have it delivered shortly. We waited. At 7:30 we called customer service AGAIN to check and make sure we have an order. We were told (from a different customer service woman) that the previous woman we had spoken to from customer service, had cancelled our order, without confirming with us. Then we call the store, and they were supposedly “closed” and wouldn’t answer our calls. I check the time they close on google and it said 9 PM. So we lost our money and at least an hour and forty five minutes of our time. If you love having your time wasted, please use this app. It would be perfect for you.
Overcharging Menu Prices
by Bitmoji#1Fan on 2019/04/01 05:10
My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.
Absolutely terrible!
by PokeManiac93 on 2018/11/18 15:48
Every time I ordered through this app there was issue(aside from one Chinese restaurant). Food was missing mostly every single time, this last time, I spent $28 on JIB and received cold food because JIB employees forgot to let the dasher know it was ready for pickup, and instead of remaking the ice cold food, they just sent it with the dasher. I let DD know, and they issue a $14 credit. Ok, no? I paid double that and nobody ate the ice cold food. My cousin just ordered pizza instead. Now DD is giving me a run around and saying they’ll refund $19 “a partial refund”. Why partial? I had ordered from BK three times, cuz how many times can they mess up the exact same order, right?? The answer is every single time. I ordered the bundles that are offered and they left out the sides. Every. Single. Time. Basically, DD doesn’t care if you get what you paid for. Only that they get their share of the money. Horrible app and I’ve already deleted it. Every time you let them know you didn’t get items, or that something is wrong that want to throw around the word “compensation”. As if they are giving you something for free. I haven’t been able to order anything for three days through the app and the website just says there’s an error. There’s no way everyone is having this problem, they’d be losing tons of money and would’ve fixed it right away. I believe they put a block on my account hoping they can steal my money that’s added to it like they originally tried to do.
Poor customer service and app security.
by TD-AWSOME on 2018/07/24 02:02
Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would.
Good app, lousy customer service
by BigBossSSB on 2018/12/10 04:04
I recently used Door Dash to order food, and after 1 hr only received 1/2 of my order, meaning the other person I ordered food for had nothing to eat, beyond splitting my portion with her. Trying to be civil I contacted customer support to find a resolution, the service provider told me he would contact the restaurant to see what went wrong, but made no mention on how the matter would be resolved. When he called back I was informed that the restaurant would remake my lost order, but inferred I would have to pick it up as the delivery person was “unreachable “. I told the service provider that was unacceptable and asked for a full refund, to which I was told I would only be compensated for the missing items, which is not compensation, that’s more like to prevent fraud for charging someone for items not received. I then asked to speak to his manager, to which I was told there was not one on duty. So I insisted that he provide a full refund, to which he eventually agreed. Then upon receiving my notice from door dash regarding my complaint I saw that only a portion of my order had been refunded, meaning the service provider lied over the phone. I would not trust this delivery service, as it appears to be a Russian roulette if you will receive your full order, and instead of compensating for the mistake they will simply refund you the money of what you didn’t get, like they are doing you a favor for not charging you for food you didn’t get.
Love The Service, Hate The App
by sc104 on 2018/09/07 00:31
When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18
Terrible
by Kaymariex321 on 2019/04/22 18:57
I have had some of the worst experiences with this company. I have used them for quite awhile now and twice my food has just not shown up but shown that it was delivered on the app. The first time they tried to blame me and say that I wasn’t there and didn’t answer my phone calls when I never received phone calls nor did the driver ever show up. The delivery was sent to my work and we have cameras and they changed their story very quickly when I said i checked the cameras and the driver never even came here. They then tried to refuse to refund my money and basically act like it was my fault when the driver clearly took my food and never showed up with it at all. Finally after fighting with them they agreed to refund my money. Then AGAIN, today I ordered food and it said it was delivered at 2:12. I started a chat with an agent at 2:18 stating that my food never arrived even though it said it did. They then said that the driver was here and gave my food to a girl sitting on a couch. The delivery was set to come to my work and we have no couches in my work and also have cameras and once again the driver was never here. I’m sick of wasting money trying to order food from this company and will most likely not use them again. I have multiple family members and friends who I’ve told about this app and I will also make sure to now tell them the bad experiences I’ve had so they no longer order from Door Dash either. Absolutely ridiculous.
No customer support
by Ken in Plano on 2019/01/07 01:47
Our order from Fuddruckers was delivered with items missing. We called the Dasher and asked for help. He explained that he could not help because he had already been assigned another order by Door Dash. The “help” available is only through the app and amounts to a credit. There’s no fixing an order, no way to get the rest of your order, just an online credit. Well...what do you do when you order a hamburger and the only thing you get is the French fries and the condiments for the hamburger, but the hamburger itself is missing? A credit for the missing hamburger doesn’t do you any good at all. Customer service from this company does not exist. When technology fails with Door Dash, you’re stuck with no way out. Be ware of a company with no phone number on their website. You are at their mercy with no recourse at all. A company that cared about customer service would expect that sometimes problems happen and there should be a way to fix those problems. Like a spare Dasher that is available just for issues like we just had. BTW, we called Fuddruckers and they knew exactly which order we were asking about because half of the order was left on the counter by the Dasher, never picked up. We asked Fuddruckers to contact Door Dash and ask them to deliver the rest of our order, but my guess is it will never arrive. We’ll be trying Grubhub in the future. Maybe they actually care about their customers.
Not worth the aggravation
by DrazMac on 2019/03/18 03:07
First time using this service was great, so I was happy to use again tonight. Sooo aggravated bc I had confirmed the driver had picked up the food I ordered for family dinner. Driver never delivered. An hour and a half ordeal when we expected the delivery to take 30-40 min. The app confirmed the food was picked up, but then no further progress seen on app to track driver. I thought maybe the app wasn’t working, and I also thought ok, give it a little extra time for driver to arrive. Then I texted her, no response. Called her twice, straight to voicemail. Gradual realization that our food was never coming & having to figure out a plan B for dinner for my family at 9 pm on a Sunday. Frustrating- and I had put down a 25% tip in advance😡😡 I cant believe the driver ghosted with our dinner in hand. Further BS with the time it then took to cancel the order- online chat help informed me I was number 65 on their list to help, so sat here staring at my phone until finally my turn- online help requiring me texting back and forth what the issue was, and after that someone finally called me. The person I spoke to was polite but sounded like she was reading off a script as fast as she could to tell me they could credit my account for a future order or refund my $, which willl take 7–10 days to process. Seems like when this service does work, it’s a great convenience. But definitely not worth playing the odds to see if I your driver is trustworthy or a thief.
Maybe horrible service. I really had hope for this service
by joshisjewishandhandsome on 2018/12/12 21:24
I was excited for this service and eager to use it. I knew 15 years ago that there was a market for this. However, I was completely disappointed the second one time I used them. I ordered from Wendy’s. I got a Dave’s double meal with fries and a coke. I also ordered a medium chocolate frosty. I was periodically checking the app to see how long untill the driver arrived, and when I saw he was 1 minute away, I went outside to meet and greet him. But for some reason, he showed up in his hands, with old a soda(a dr. Pepper I found out, instead of the coke that I ordered) and a frostee. Now, it doesn’t take a brain scientist to figure out if one leaves the restaurant with only a soda and a frostee, that maybe your missing a few things, just maybe. Who in their right mind would use door dash just to order only a soda and frostee. But no, this idiot is a few peanuts away from wearing a helmet. And then, I called customer support and sat on hold for 30 minutes! And while I was doing this, I went to help and started chatting with a “support specialist “ and of course got me nowhere. The first chat ended after the person said they would try to contact the driver. But after that, I said 10 things in chat and got no response. So I had to close everything out and started a new chat. And finally, customer service got on the phone, and big surprise guys, the person in in customer service couldn’t even speak English!
2 days for no reply from customer service
by Glynnis Lee on 2017/12/19 21:46
I got an automated message when I order from Jack-in-the-Box three minutes after I got the email telling me that there was free delivery if you were one of the first 1500 people. Why on earth did they send out that email if the store couldn’t handle the volume. Bait and switch. They also send me an email saying that I got a free delivery which did not apply to my account and a zero dollar credit which is an insult to of a macro that tells me I’m getting zero dollars. Horrible horrible horrible customer service. Any company not willing to have decent customer service doesn’t care about its customers. I’m switching back to any other delivery service or getting my own food. They have been a pain whatever we’ve had issues at work when we’ve used it I should’ve known better. Also: I got a call finally from door dash where I had 2 people explain to me my card was refunded from the initial order. I am not against outsourcing for basic customer service. However it was obvious that both agents did not understand what the problem was and this is why outsourced customer service is frustrating because of the cultural divides. Neither one of them understood the email I was sent in a meaningful way nor why I was frustrated with the experience of getting an email that said I have a zero dollar credit being added to my account. Wow. All I can say was that call has ended my relationship with DoorDash.
Worst date night ever thanks to this app
by Meggiemeyer on 2018/09/23 02:58
Decided to have a cozy night in with my husband. We thought we would try this app for a change and order in some local Thai. The initial email upon ordering was 52 minutes. At first I thought the app was quite cool how it had a timeline and capability to contact the delivery person. After about an hour of the app saying the driver was at the restaurant, I tried contacting him and the number didn’t work. The app kept extending the amount of time it was taking to get to my house. Mind you, the restaurant was only about 10 minutes from our house. Finally I tried calling the restaurant but it was closed at this point. So I used the app to contact customer support. They said they would cancel the order and refund the cost. They blamed the driver for being unprofessional. After a few minutes my credit card was charged a second time for the same amount instead of getting a refund. I was unable to contact customer support on the app anymore because there was no order history. So I had to search a phone number to contact them to resolve my credit card issue. They said the only resolution was to send them a screen shot of my credit card statement before I could be refunded the double charge. So I am starving, date night ruined, charged $49 twice for no food. Don’t use this app. Next time I will hold off on drinking a glass of wine and drive to the Thai place myself. Worst experience with an app EVER.
Update: Pathetic
by ~HazelEyes~ on 2019/04/06 22:14
***Update*** So I caved, and ordered using DoorDash! So far the only disappointment is the price. A meal for one person averages around $20 with tip depending on the restaurant you order from. But so far I’ve had no bad experiences!! The drivers have been very friendly, and they read your notes. I hope they get payed well, and get their full tips! Also I truly hope they figure out a way to coincide with the businesses true operating hours and days, other then that. It’s great!! I was so excited to finally have Door Dash available in my area! But the business hours for the restaurants aren’t accurate, and certain restaurants are only available on specific days?? What’s the point of this app if I cant order from the places I want too? Also, you cant customize your order!! Being familiar with some of the menus, I know the options have been limited and prices have been altered, so you’re paying more for the so called convenience, along with that extra booking fee or whatever it’s called, plus tip. But with technology these days, you should be able to provide a fully customizable menu like the actual restaurants app. They do have way more options then Uber Eats does in my area, but what’s the point when more than half the places aren’t available? Maybe one day I’ll actually get to use this app!
Cancelled my order over an hour of waiting
by HangryBisexual on 2019/03/01 06:49
So I downloaded the app and browsed for food but didn’t actually order anything a while back. About a week later I get a email saying that I could get $10 off my first order plus free delivery. So I tonight I thought I would order something because I have like no food in my kitchen and I don’t own a car. I ordered some wings at around 11:45pm, the restaurant stops taking orders at midnight and they close at 1am and it states that it’ll be delivered within about 50-60 minutes. Which I was perfectly fine with. So it’s almost at the time when it states my food should be here when I get a text stating that my delivery person was still on their way to the restaurant and that it’ll be about another 20-25 minutes. I’m ok with waiting but I know for a fact that the restaurant I order from closes at 1am and this guy is cutting it close. Around 1:30am I get a call from a unknown 800 number stating that my order is being cancelled because the restaurant is closed. No duh. They closed at 1am and my delivery person apparently just got to the restaurant to pick up my meal when it stated it would be delivered before the restaurant closed. I understand that it was later at night but I ordered over an hour before they closed and it took them almost 2 hours for the guy to get to the restaurant. So now I’m angry, hungry, and it’s already so late that nothing else in my area is open anymore for me to order from.
Customer service can always ruin it!
by Dancinchic321 on 2019/04/22 17:06
I have been ordering through doordash for 2 years now! Never have had any problems until yesterday! I order a pizza that was nothing complicated and nothing that could truly mess this up. The driver showed up and showed up with breadsticks and chicken strips. I’m sorry what?!? I told the doordash driver that this wasn’t my order and he was on his phone texting support or something. He tells me because he had hit complete order he can’t do anything about it. He was texting some lady named Christine and she told him “it’s not his fault, he didn’t do anything wrong.” I explained to the man this was his fault because he should of checked the order and all he told me was he didn’t speak English. I then called the number he gave me and by then i was so upset. The lady Christine on the phone was not helpful! Yes she reorder my pizza but had to wait another hour. I asked her that i wanted a refund and still want my pizza and she told her she wouldn’t do that and by that point i was getting even more angry! She kept telling me i was being recorded... for customer service Christine you really are doing a good job... NOT! She told me her supervisor would call me and asked her if i could speak them now and she told me no because they were busy. I never got the credit and the lady on the phone was not helpful. I will be deleting this app and go to Postmates. I will never recommend Doordash and i think you should do the same!
Tech Problems, False Arrival Times, No Support
by JBEC FORMERLY JBOSS on 2019/04/18 22:20
I ordered, door dash told me the delivery time, I paid. I received notification that the delivery had been picked up and was in transit to my house. Then 15 minutes later I looked at the app and the arrival time had changed to 80 minutes away, with a new driver... okay. Weird? Contacted the driver he had no idea what was going on. I thought maybe it was a glitch. Then I talked to the driver and he / she texted and said they were on their way to pick up the item. Another twenty minutes went by, I checked the app again and AGAIN there was a new driver, new delivery time. Another 80 minutes away. Contacted the driver, he said he just got the order a minute ago and was a new person. I’ve tried to get ahold of support but it’s impossible they have no phone number and just a bunch of FAQ pages. I typically use postmates, which now I’m realizing is much better this is super annoying. It’s been over an hour since I originally ordered and I have no idea whether this item is actually on the way, but the restaurant said it’s ready so I assume it will arrive cold or spoiled. Definitely the last time I’m using this app. Update: finally got on live chat with a representative of doordash. They confirmed that my food had been sitting out at the restaurant for over an hour, refused to have the restaurant remake the order and asked me to cancel the order and then REORDER. Absolutely ridiculous. Postmates is so much better.
Could be worse, could definitely be better...
by music_lover-23 on 2019/01/03 03:39
I’ve ordered using DoorDash often. I like that the app is user friendly and that deliveries from lots of places are cheaper than some of the other delivery apps, which is always nice. What doesn’t make sense to me is cost of delivery in relation to where you are. I can do an order for somewhere 15-20 minutes away and it’s 1.99 or 2.99 but there are some places just a few minutes down the road that cost 5.99. That makes absolutely no sense, you think it would be cheaper closer to you and more expensive for a longer distance. Another complaint: tipping up front. I have no issue tipping for a good delivery after the fact but I can say I’m not happy when I tip four or five bucks for poor delivery service. I live in an apartment building that isn’t difficult to navigate (there are even maps on the walls inside to direct you the right way). I have simple easy instructions on how to get in, I’ve had people over who have never been over have no difficulty finding the place. Yet I’ve had door dashers who it’s taken 10-15 minutes to find my apartment so my food is cold/soggy by the time I get it. I don’t see tipping four or five bucks for that kind of service yet you are required to tip when the order is placed. Sure, I could tip cash but depending on the dasher they could see that there is no tip and do something to your food.
Restaurant’s point of view- Creepy couriers
by Qwerty264 on 2018/09/19 04:35
I am a worker at a restaurant on the West Coast. Our restaurant has absolutely no affiliation with Door Dash yet we are constantly plagued by calls from Door dash trying to place orders for pickup. We are a small mom and pop shop that is always incredibly busy, so we don’t do preorders unless they are a catering order. So after being harassed over the phone by door dash drivers begging us to make an exception “this one time,” they still show up to pick up orders that don’t exist for items that we don’t have and are irritated at us that they have to contact their customers to fix the issue. And just now we had a courier come in and aggressively sexually harass the young girl I was working with with unsettling pick up lines. With Caviar and postmates we, the restaurant, know the name of the courier and are able to report them for any inappropriate behavior or rudeness. Since door dash operates under the table and without the restaurant’s consent, we have no idea who this guy was and wouldn’t even know how to specify who he was for a report. I would sure like to know a delivery app that was sending people to my house wasn’t sending creepy men who hit on young girls. We have told DoorDash multiple times to take us off their app and we still have couriers showing up. TLDR: Door dash operates without restaurants’ consent and therefore often has incorrect menus and no way for a restaurant to report a courier’s inappropriate behavior
How many hours does it take DoorDash to deliver food less than 3 miles away?
by akeliah on 2019/02/11 04:02
Good evening to whom this may concern, I am reaching out today to share with you a terrible experience that I had with DoorDash on Friday February 8th,2019. After a long day of class, work and studying I placed an order with you all at 9:35pm. The last time I had eaten was around 2pm so I was very hungry at 9:30pm. Considering that I was ordering fast food and that the restaurant was less that 3 miles away I figured it would be quick. The tracker led me to believe that it would take 35-45 minutes and I didn’t physically check that app because I signed up for texts. After 30 minutes went by I decided to check the app. The time had increased to 80-90 minutes and I was confused. I contacted the driver to see what was going on, only to find that he was all the way in New Lenox where he thought I had placed my order. He informed me that the app had been experiencing technical difficulties throughout the day and that this was the cause of the hold up. This driver was very professional, he apologized for the situation and got my food to me as soon as possible. I waited 1 hour and 40 minutes for my white castles. If I had known it would take so long, I would have gotten it myself and been back home within 20 minutes. I was very disappointed because I stayed up until 12:00am to avoid going to bed on a full stomach and I had to work the next the next day at 6am.
Awful customer service
by mhickman84 on 2019/03/24 22:40
My order this morning was missing an item (out of 3 total). I requested a replacement delivery through the app. The dasher called shortly thereafter and inquired about the order, saying that the restaurant was confused because they had already filled an order for 'Mike.' I told the driver that I had received my order earlier but it was missing an item, so I requested a replacement delivery. Over an hour later, the app displayed 'delivered' for the replacement order but nothing ever came. When I reached out to support, I was first told the order had been delivered, then asked if anyone else could possibly have picked up the order. When I said no multiple times, he finally offered to call the driver and 'see what happened.' He then claimed that I told the driver that the missing item had already been delivered (I most certainly did not), and asked me that same question again two times for good measure. I was first offered a 'full refund,' thinking that would be for my entire order, then it was walked back to a credit, then ultimately a credit for only the missing item. After 2 screw-ups and wasting several hours of my time, the least he could have offered was to (finally) deliver the item, if not a full refund on the entire order, and on top of it he rudely ended the chat when I requested to speak with someone else. Fortunately, I captured screenshots of the entire conversation.
Great App! Needs Tweeking
by Fliffy17 on 2018/09/02 17:10
I love that I can order my food and have it brought to me, when on any other occasion, I would have to drive to get food. But the drivers need to have more strict consequences when they don’t deliver correctly. I’ve ordered from Taco Bell 4 different times now. There was only one instance where my dasher didn’t do what she was being payed to do. She came with my food before I got the notification that she had picked it up. Then when she got in her car I was spammed with notifications in the order that they should have come (Your dasher has picked up your order and is on the way, your dasher is approaching, and your food has been delivered.). The next problem I had is with scheduling. For all of my orders I made, I was at work, busy. I had scheduled the orders for 5p and the dasher came an hour early. The Taco Bell immediately started to make my order and I got my food within 10 minutes of me placing the order. Which was at 3:50p or so. The food came perfect. I had what I ordered exactly. The only thing that I would like to see is improvements to he scheduling option so that it better fits the needs of the customers. Also for drivers PLEASE make sure to mark when you’ve done the actions (picked up, approaching, etc). Other than that, great app!
Order Never Came, Despite What the Application was showing
by paul andre 123321 on 2018/11/24 17:58
I ordered Cheesecake Factory from Door Dash. The Cheesecake Factory did not have Ahi Tuna that day so two of my salad orders had to be substituted. I received a call right away to update my order. I then received a second call from another door dash employee to re-confirm my order. They said it was all updated. I then waited 2 hours and had not received my order. The application said that the dasher arrived at the restaurant and was waiting at the restaurant. The waiting time for the order was estimated anywhere between 17 minutes to 3 minutes for arrival. It kept changing. I then called the Cheesecake Factory and they said they never received the order. I also tried to call the dasher but the application did not allow me. I also tried to cancel the order in the application and it said that I cannot cancel the order because the dasher already picked up the food. Obviously something went wrong. There is no phone number to call Door Dash if there is an issue like this. I submitted a formal report to customer service. I then received an apology call and they offered to refund my order and $5 dollar credit. It was such an inconvenience and application kept leading me on that the food was being made and going to be delivered. I was extremely disappointed. I had ordered from door dash about 10 times before this, but after this fiasco I will not be ordering from door dash again.
Nonexistent customer service
by namenotnecessaryforthis on 2018/12/17 12:36
I was in Chicago for the weekend and had to rethink food plans after my son fell ill. Door Dash seemed to be a decent option (it wasn’t) with a bevy of restaurants from which to choose (mostly all pizza or the stereotypical American-Chinese take out). First night we went with pizza from a local place we were familiar with. Almost two hours of waiting our pizza was delivered. Cold. Wrong toppings and NOT from the restaurant from which we ordered. This comes after we watched our Dasher on the tracker drive all over River North stopping at other hotels and restaurants presumably picking up and delivering other orders. Now on to the next day, we figured we would give it one more go, maybe it was just a bad Dasher, right? Nope. Order number 2 took over two hours and one sandwich was no where close to being correct. This time, I tried contacting customer service but wouldn’t you know it? They don’t have a phone number. I went ahead and filled out their form to let them know the order was incorrect and that the sandwich couldn’t be eaten as it was made due to allergies. Auto-customer-service decided to give us a $4 credit. The sandwich was $9 and then I still had to pay additional on top of that to get something my husband could eat. It’s such a scam. Use Grubhub- they at least have an actual person fielding customer complaints. Door Dash is now a deleted app on my device.
App only works part of the time
by cg8908 on 2018/10/25 02:11
I like to use DoorDash because they offer delivery from more restaurants than the other options. Lately though, it is slow and freezes up. Then it reopens and tells me I need to log in. Close and reopen, and I’m logged in again... This always seems to happen around the time restaurants are starting to close and I’m trying to get an order in so there’s plenty of time for the dasher to get there. I keep waiting for these bugs to get worked out but they don’t seem to be going anywhere. Also, I believe these apps are all too expensive... I wish they would just charge a good fee and get rid of the tipping part. I currently have to tip $5 or no dasher wants the order and it just sits there. (I understand it’s their income). So a $5 tip plus the delivery fee raises the cost more than $10 nearly every time. On top of this, the food prices are often inflated as well. I just think the overall charge is ridiculous. Pizza delivery is only about $7 over the food cost you would spend to pick it up yourself and that’s with a decent tip included. Also you have to tip before you get the delivery unless you tip cash so if you get terrible service, you can’t adjust your tip accordingly... this completely defeats the purpose of a tip. I only took stars off for the app bugs though.
First order is my FINAL order.
by E.Danto on 2018/11/13 21:26
This service is an absolute NIGHTMARE. After finding out that my favorite restaurant partnered with this company I signed up and placed my first order. I entered the last digit of my phone number wrong, was not able to contact my delivery driver therefore no food and out of $26. I attempted to update the information before the driver arrived but the verification codes DID NOT WORK. This is absolutely horrible and UBER EATS WOULD NEVER. I WILL NEVER USE THIS SERVICE AGAIN. There is no support available and no way to get in contact with the company. Unless you are certain that you entered every single thing correctly do not use this service because they are of no assistance in changing info and have taken off with $26 for no service, no food. At least Uber makes you verify your number in case you make a human error like transposing the number of an address or phone number. This company also has the nerve to have a no refund policy as if they are BANKING on this happening, literally. Lesson learned, never again. I would rather pay the service charge for uber eats and I will be challenging the charge to my bank. This company should be named DASH OFF because their goal is to dash with your money and not even attempt to deliver. In spite of the phone number being wrong we still went outside to find the driver. The driver did not attempt to stop and get out so we couldn't even identity anyone holding a chick-fil-a bag.
DO NOT USE THIS APP.
by Teesa242 on 2017/09/23 17:01
100% DO NOT RECOMMEND DOORDASH (nor will I ever use it again). There was never a dasher assigned to my food, even past the ETA time the app gave me. And there was no communication whatsoever about how the food was unable to be picked up. I waited for an hour and decided to just call the store directly and they said they had multiple orders from DoorDash that were also never picked up. I tried contacting an agent on the app and waited 15+ min and it was still "finding an agent". Then I called customer service and was given an automated message saying that all agents were unavailable and waited over 20+ min for that too and decided to just hang up and not waste my time with this company. HORRIBLE CUSTOMER SERVICE. After waiting over an hour, and knowing the store was closing in 45 min, I decided to drive there and pick up the food myself. I got home and ate my food and funny enough the app notified me that a dasher picked it up (after the store was already closed mind you, so that didn't make any sense), and then it notified me again and said it was delivered (which also was not true bc 1. I picked it up and already ate it and 2. no one ever came to my house). So DoorDash basically lied to me so it could charge my card. After working a 14 hour shift, I just wanted to get home, relax and eat a nice meal. Not deal with nonsense. This was an AWFUL, extremely frustrating, and time consuming experience. If I could give 0 stars, I would.
Unreliable and can be difficult to reach customer service
by smolaw on 2019/03/31 22:27
Placed an order on a Thursday night using DoorDash. We were staying in a hotel and the restaurant was about 7 minutes from the hotel. The total order was about $35. 90 minutes pass by, and the app continues to give us he status that the food was being prepared. I called the restaurant, and they acknowledged that they had prepared my order, and that it was ready for pick up. I offered to come pick it up myself since the Dasher was MIA. They said that’d be fine but I would need to pay them directly for the order AGAIN. well, I’m not going to pay $70 for $35 worth of food due to DoorDash’s incompetence. I tried to reach customer service. The chat facility on the app feuded to load on my iPhone. The app does not provide a phone number. I ended up googling it, and thankfully was able to find a phone number. I called, and was on hold FOR 35 MINUTES (it actually may have been longer but I want this review to be accurate). Several times I contemplated having up but thank goodness I stuck with it. (And I was dying of hunger this entire time mind you.) Finally a rep picked up and refunded my payment. (Although no offer of a coupon or anything which seems de rigueur these days considering how unacceptable this was — having very nearly lost $35 and with the extreme challenge of reaching customer service and with resulting serious inconvenience due to missed dinner.)
Continuously disappointed
by dissatisfiedbydoordash on 2019/02/11 05:27
DoorDash has been continuously unreliable. Tonight was the second time my food has not been delivered within the last month. The application informed me that my Dasher had arrived but was having trouble finding my location. DoorDash texted me the number of my dasher to call which I did immediately. She did not respond to calls or texts and I was informed that the dasher’s mailbox was full. The app had my order listed as delivered. I messaged DoorDash and waited to live chat them. I got a call after they disconnected the live chat without warning roughly 20 minutes later. This is unacceptable for an order that was falsely marked as delivered. I talked to customer service and they offered an app credit or full refund in 5-7 days. There was no offer or effort to get my missing food to me at all. They said that I could place an order with a different restaurant or replace the order and they would “make sure” that my order was delivered. When I asked how they would do this, the customer service representative said they would make sure they had the best dasher on it. There should be no tiers of dashers. When you order food and it is marked as delivered, it should be because you have received your food- which I never did. The service is not able to be trusted when it does not follow through on its principle purpose. I will be looking elsewhere the next time I seek out food delivery.
Lying is not ok
by Megfm97 on 2018/04/20 05:23
I ordered around 2030 on a Thursday evening. Driver called me and said order didn’t go through and he had to put order in at 2115. I called restaurant asked them about it and they said he was walking out the door at 2119 with my food. I called driver and he seemed flustered and said he did have my food. Said he would be at my place soon. I track him on the app (now I feel creepy) and he is driving the opposite direction of my house. Like 15 min in the opposite direction so I call him and he says the food is fine in his car. I said no, it is not and that it would be cold by the time you drive here in 30 minutes. I contacted the company who was great and said they’d refund me but they called the driver and the driver said he hadn’t picked up my food and the restaurant made a mistake (this is at 2155 at this point). I’m NOT one to write reviews but I have never been lied to like this from a “company”. The person from the app called me and said she was processing the refund and I told her. I don’t think the app and company is the problem but when you hire people that lie... it looks poorly on the company and makes people not want to trust you guys. I ended up reordering from the restaurant and picking it up. I have never had this problem with Uber eats! The only reason I give 2 stars is because the company refunded me without question. I really don’t like liars...
Wanted to take my money
by Jinjujoojoo on 2017/11/22 22:10
I made an order at 5:30. At 6:00, it said it was delivered, but it was not. I called and texted the dasher, but no response. I chatted with a rep, who helped me look into it, who ended up refunding me the amount. I reordered it, but was charged a $4 delivery fee. When I had originally ordered it at 5:30, it was on the “try for free” list. Which is funny, because I think I just missed the window, the first couple of times when I tried to reorder the app kept crashing (I’m guessing it was from trying to pay via Apple Pay when there was a negative balance (since I had more credits then the total)). So I chatted with another rep to get my $4 back, because I really felt like I was being charged $4 for something that was not my fault to begin with. They said no, so I had the order cancelled (and at this point it was really more out of fairness than being not hungry (because at this point I was pretty sad and hungry)). I ended up ordering from Yelp Eat24 instead, and will now probably go there first for ordering food rather than DoorDash (until/if Yelp takes my money for something that’s not my fault). Anyway, nothing on the customer reps, they were very helpful. This is more for maybe a line item on DoorDash customer retention, and/or maybe not. Needed to use my credits, another terrible experience. Ordered at 11:40am. Arrived at 2pm. Over two hours. Salad is soggy. Missing add-on chicken. Food is cold.
NEVER received my order
by VictoriaOK on 2019/02/12 05:52
I ordered from Door Dash despite having been warned by a friend that they had placed an order, were charged and never got their food. I decided to give it a chance, and what a mistake that was. I ordered my food and was charged. However, my order was picked up from the restaurant by the driver but never delivered though it appeared on my account as if it had been delivered. I went through the Help icon in the app and was #88 in line to start a chat with a representative. I then called customer service and waited on hold for 30 minutes before speaking with someone. The representative first challenged me on whether the food had actually not been delivered, then told me that they were unable to get in touch with my driver. They offered me a refund that would go through in 5-7 business days or longer depending on my bank. By this time, about an hour after I originally placed my order, most restaurants were no longer taking orders for delivery. For this inconvenience, Door Dash credited me $5 to my next purchase. I informed them there would not be any further purchases because of their egregiously poor customer service and lack of accountability on their employees who don’t do their job. I then had to run to the original restaurant to make it before they closed eating 2 hours after I had originally planned. This is a warning. I did not heed mine. Do not make the same mistake I did!
Their customer service is absolute trash.
by jesse lutz otb on 2019/02/08 02:25
I ordered some food at 5 pm and an hour and a half later he cancelled and said he couldn’t make it without anybody updating us. So live chat with customer service and they have a hard time understanding me. She tells me that she can have the restaurant remake the food and send another dasher out this is 2 hours in at this point. I say only if I get a full refund as well. She has a hard time understanding me again so I ask to speak to a supervisor. I wait another 10 minutes for a phone call to basically hear that he can’t guarantee a refund if we get the food. So after verbal gymnastics forever we agree that I’m just going to cancel my order and get a full refund and just not use door dash again. As soon as we come to that agreement he says I’ll get an email confirming everything just then I either get hung up on or my call dropped. Unbeknownst to me this whole time I’m arguing with him they reassigned my order to another dasher anyway so now it’s 3 hours after I placed my initial order and I finally got some stone cold food that according to the receipt was made 2 hours ago. Now obviously I get back in touch with customer support chat and ask to talk a supervisor again to sort this all out they said a supervisor will call me and they never did. So now I paid full price for stone cold food I ordered 3 hours ago. Never using door dash again. #teamgrubhub.
Always mistakes with my food.
by nikki8889991122 on 2019/04/11 01:42
I keep giving DD chance after chance but out of all of the times that I’ve ordered, at least one thing has been incorrect with my order. How difficult is it for the dashers to check and make sure your food is correct before delivering it to you?! The worst restaurant I’ve dealt with is Wendy’s. I always leave comments saying what I want and don’t want on my salads and sandwiches. I think there has only been two out of eight times that my order was accurate. So then I have to wonder why don’t the dashers check the food to make sure it’s correct? I’m not saying every dasher is like this but it seems like many don’t care to bother checking. And what I hate is that you have to tip them before you get your order. If my order is wrong and you didn’t bother to check it and it ends up being something I won’t even eat or didn’t order, you don’t deserve a tip! I understand people want tips but if you can’t even give me the correct order then you don’t deserve any extra money. And what kills me is that DD only gives credit in the app which means you have to use their service again. There have been multiple times where I order again to get rid of my credit, only to have more credit applied because my order was wrong. At least give us the option on how we want our refunds.
Only cause I have to give at least 1 star
by GarKre on 2017/09/23 06:07
Ordered from local restaurant (I'll keep their name out of it since it's not their fault) at 8:00 p.m. and it said the food would be ordered around 9:00 p.m. The time came and went and no food! Tracking the food on the app, the status never changed from "order received". I tried to connect through the support on the app, and I was #1794. Okay. I waited almost 2 hours before making it all the way to #240, at which point, the app kicked me out of the support page with no information!!! I rechecked and the order finally gave me a drivers name and info, and I called them to see what was up. What do I find out? My order was cancelled!!! An hour ago!!!! Not a call or an update on anything!!!! He even informed me that the app was sending him orders 2 hours after they were placed!!!! And it had happened to 4 other people tonight!!!! I had enough time between ordering at 8 pm, and finding out that my order was cancelled at 10:45, to download UberEats, update my credit card information, place my order, walk the 6 minutes to where they dropped off my food at the front of my complex, put it in a bowl, sit down and finish eating, and finish the movie I started when I first ordered at 8! What an absolute waste of 3 hours of my Friday. Never again will I be using doordash. On a side note: the movie "Concussion" is an excellent movie and I highly recommend.
As a driver: just overall terrible.
by Boezzz 凸(¬‿¬)凸 on 2019/04/13 19:18
Let me preface by saying I love being able to work on my free time (when there’s an open spot) and making the extra little bit of money. But it is IMPOSSIBLE to contact support. They literally block drivers numbers so when you try calling it’s seems inactive (try it!) and even calling from a different number works but pressing 3 (for dasher) it hangs up on you. I honestly can’t believe it’s true but I experience it myself. and when trying to file a support ticket they give you a million and one FAQs without giving you the option to file a ticket unless you guess and finally open the right FAQs which are usually for merchants or customers. You can’t talk to support at all unless you’re actively on an order and then have to wait 30 minutes in a line to talk to an agent. They messed up my pay now I have to wait a whole other week, and that’s just the tip of the iceberg. My only tip is that you tip your dashers in cash because 1. You’ll get a more passionate dasher who isn’t so greedy seeing the low guaranteed earning. And 2.greedy Doordash will supplement the guaranteed earning with a part of your tip to give us the minimum payout for the order and pocket the remainder (unless you tip after the orders placed.) Sketchy greedy business the only nice people are the support team if you get lucky and jump enough hoops to finally get ahold of them.
Worst Food Delivery Service Out There
by rwsayrejr on 2018/11/02 02:25
I have used Door Dash for years and they are usually late and mess up the order but tonight was it. The app has been deleted. I ordered before I left work so I wouldn’t have to wait for my food. I live in a high rise building so they can leave the food with the doorman. When I got home the app said the food was delivered. The doorman who I trust said it wasn’t. I texted the dasher and he said the food was taken before he got there. So why did he mark it delivered in the app? After spending 10 minutes getting a hold of their customer service via a chat season they spend 20 minutes to tell me that the food was at the restaurant and never picked up. So the dasher lied. Tjwy said they would send a new dasher to pick it up and apologized for my experience. I told them to cancel the order as at this point the food has been sitting for 90 minutes (I have an hour commute) and it would be another 30 before I can get it delivered. They told me the best they could do was to give me a $20 credit on a future order. So I paid $45 for food that will have been sitting for 2 hours and that is all I get? After another 15 minutes they issued me a refund and canceled the order. They did absolutely nothing to try and make the situation right in their own. I had to argue my case repeatedly and waste my time just to get my money back. They offered nothing else.
Bad for restaurants!
by ZeN_shiro on 2018/09/10 02:45
I work at a local cafe in Portland, Oregon and we get a lot of orders from delivery companies like Postmates, Grubhub, UberEats, and more recently Door Dash. Our place used to get large amounts of big orders, but customers have no way to tip us (we have had $70 orders with no tip before :/) and delivery people aren't necessarily allowed to tip us either. So our place had decided to set house rules: 15% automatic gratuity fee for every delivery service orders. No other delivery services have issues with this new change, in fact everyone was supportive. But Door Dash doesn't walk up, order their customers' food/s, pick it up, and deliver; they call in beforehand—and they don't disclose that they are a Door Dash representative making the phone-order. They used to at least have a set "script" that makes it easy for us to ask if it is Door Dash calling, but lately they've been placing orders as if they were regular customers. Once the delivery guy comes in to pick up the order and we tell them that we charge 15%, every single person has thrown a fit, saying that we HAVE to let them know on the phone that there will be such charge, otherwise we can't charge them. But how are we supposed to let them know when they don't disclose that they're the ones calling? Change your rules!! A lot of local restaurants are dealing with the same situation and it's a HUGE disadvantage!! :(((
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