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App name
DoorDash - Food Delivery
Description
Delivery anywhere you are. DoorDash offers the greatest selection of your favorite local and national restaurants -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Spend more time doing the things you love -- we'll take care of the rest. YOUR FAVORITE RESTAURANTS JUST A FEW TAPS AWAY Choose from a huge variety of cuisines, from your local sushi spot to the comfort food you crave. Get your favorite meals faster with quick and easy ordering. SUBSCRIBE TO DASHPASS DashPass offers lower service fees and $0 delivery fees, with thousands of local restaurants recently added. NO-CONTACT DELIVERY Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup. SCHEDULE DELIVERIES Advance ordering allows you to get your food when it's most convenient for you. REAL-TIME TRACKING See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food. NO MINIMUMS Order as little or as much as you want. PAYMENT Conveniently pay via Apple Pay or credit card. ABOUT DOORDASH DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities. Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia. Visit doordash.com to learn more.
Very Helpful
by Okspineguy on 2020/08/12 16:11
I just used DoorDash for the first time and it met my every exepectation!
Way too expensive
by D9200 on 2020/08/12 15:58
I it’s just way too expensive
If you want to get money taken out of your account
by cilbgfc on 2020/08/12 15:17
Every month, without receiving the benefits from it then this is the app is for you. They won’t give you a refund either but a warning from a person who used to be a customer, they will get over on you and take your money right from under your nose and pretend it’s saving you money when in actuality it doesn’t at all.
Great app to use
by tae2021 on 2020/08/12 14:35
It’s a great app to use if u don’t have a car. The people so far have really been nice . They deliver really fast but depends on if place have already have it ready on how fast they get to your house.
I AM DONE!!! Horrible
by Shederia on 2020/08/12 14:12
I don’t write many reviews but this app definitely deserves one ! This app is trash! At first I loved the app , used it all the time but then pricing seemed to increase and now they want me to pay $19 for a $6 breakfast plate NO WAY!!!! And that’s not the first. Normally I would bite the bullet and just pay it but now I AM DONE !! Plus the order is always wrong or WITH missing items or cooked wrong! Some places won’t even let you enter restaurant instructions ! Might as well go get it !! Buyer beware other apps or way better and cheaper!
I use DoorDash all the time.
by Jeff DelDona on 2020/08/12 14:00
DoorDash is a convenient and inexpensive way to get food to you from many restaurants that wouldn’t typically offer delivery. Working the job that I do, I’m not allowed to leave my location, and over the years, I grew tired of the same 5 places that offered delivery. Then I discovered app-based food delivery services, and I have to say, DoorDash is hands-down the best of the bunch.
Always perfect
by razbo069 on 2020/08/12 11:49
Delivery prompt, timely text notifications. Have been using since pandemic and have always received excellent service and correct orders. Five stars!
Stole my money
by Ayyub_BX on 2020/08/12 11:24
I placed an order and these fools not only never delivered my order but they also kept my $40 sent me messages claiming that they did but my bank never received anything as well as my phone that notify s me anytime money goes in or out of my account. THEY ARE THIEVES!
Fix it
by loml shy on 2020/08/12 09:47
I love this app they have great service everything was going great at first but now people are stealing money from my cash app card to order food from here I thought it was just a one time thing but then it happened again this definitely is a huge problem that need to be solve
Just disappointed !
by KarenCG1599 on 2020/08/12 09:35
I order 4 thing from a restaurant and I only got 3, so I call the driver and told him that i was missing one thing and he told me that he can go get it but i had to play him for that, no his job was to make sure all i order was right at the first time now his trying to charge me, than i call the restaurant and they say that they would talk to the app so i can get may money back but that never happen. So mad, not ordering from the app NO MORE!!n
Never again
by arie1009 on 2020/08/12 06:09
So I'm out of town and I order from taco bell the doordasher waiting there over an hour. We called him 4 times never picked up. Never got our food.
O - O
by Wuuke on 2020/08/12 05:01
No
Not bad
by Noahgotascuffgoat on 2020/08/12 04:13
It is actually not bad I ordered from McDonald’s only took them 20 minutes I recommend this
Unprofessional drivers
by anon11174$361)1 on 2020/08/12 04:08
Half the time I don’t even receive my food. The drivers mark it as dropped off and keep it for themselves. This has happened to me zero times with Uber eats. Reporting the drivers gets you nowhere, and you’re lucky if you can even get a refund that’s not credits.
Wausau Wisconsin
by weaverocks on 2020/08/12 03:52
Second time using the app. I ordered 3 dinner combos... one came without any dipping sauces the Second had the wrong sides then none of the three had a drink which I was charged for. Then it was not delivered to my door they dropped it off at the front entrance to my apartment building. I got a text it was delivered with a pic that was not my door. After checking all six of my buildings entrances found it outside I responded to the text that the order was wrong and incomplete and received no response.
Very sneaky way of generating good tips
by Bdasht on 2020/08/12 03:29
It would be nice and ethical for the app developers to change the UX so that the tip amount is opt-in versus set to a default %
Always top notch
by Kristin Blackburn on 2020/08/12 03:25
We order from door dash at least once per week, more often at least twice. We never have a problem with our delivery driver and it’s always someone new. With 2 kids under 2 and a global pandemic we are so grateful to have door dash to be able to still support our local restaurants and enjoy delicious food every week. We subscribe to dash pass and enjoy free delivery on most of our orders. Tonight we were absolutely floored by the incredible customer service straight through the app itself. All my husband wanted for his birthday dinner tonight was Cioppino. We ordered it from a local restaurant through DoorDash and received our order in less time than expected. Unfortunately the seafood quality was sub par. The Calamari was like rubber, the white fish was dry and we paid for what we thought was an extra order of bread to only receive 3 small pieces. We took the tome to file a complaint for the first time through the app and as soon as I submitted it, DoorDash offered me a credit for about half of what we paid for the food. I was floored! Wow what a great service! Thank you Door Dash for allowing us to have a little bit of normalcy during these unprecedented times and a whole lot of convenience and excellent customer experience!
Late night orders
by girthbrooks16 on 2020/08/12 03:00
This app is great 3 hours prior to whatever restaurant your orders forms closes BUT if you order in the window of 2.5 hours-closing good luck on getting your order. Multiple times I have ordered a few hours prior to the restaurant closing and the order was canceled. Not pleased with this!
No refund!
by Rimrock23 on 2020/08/12 02:50
Forgot to change my address to my current location. (Job) so I tried to change but wouldn’t let me because I was out of range of the restaurant so I tried to cancel the order which I had it set for a later time and they weren’t able to refund me my money stupid stupid other time they give my Order away at the restaurant I did get a refund but very disappointed in DoorDash do not recommend.
Too long
by Latrice1994 on 2020/08/12 02:50
Cancelled order after I was waiting two hours for the food. Kept saying it was on its way but wasn’t. Can’t contact support for help either.
Orders getting cancelled after hours - 2 last night
by wow why a nick on 2020/08/12 02:45
This text cannot be seen in my app - crazy it white in this space - app issues too
Sheisty
by Isacpotatoes on 2020/08/12 02:43
It’s a cool service but there is always a catch to promos or offers.
Tipping before order is delivered makes me not use app
by HHemaya on 2020/08/12 02:38
This is a completely flawed order of processes. And drivers have been seen to mess with food on orders who tip in cash... tipping should be done AFTER delivery. Until this happens, I will Stick with Postmates.
First experience
by Stretch-D on 2020/08/12 02:28
Thanks
Horrible in all honesty
by Pasto4TW on 2020/08/12 02:15
On multiple occasions I’ve had my food either violated or eaten. For ex. Hair was in my first order and my second; the driver proceeds to stop in front of my apartment then complete the order and drive off . I’ve had good food off of DoorDash before but this is unacceptably unfortunate. UPDATE: i’ve been trying again with DoorDash. it’s even worse. A dasher gave my food to a random person in the lobby and they wouldn’t even give me credit to get another meal this app is full of a bunch of scammers and it’s extremely unacceptable.
Random deactivation
by Zhawk96 on 2020/08/12 02:09
I typically don’t have any issues with this company. It has been great for the most part but, today I tried to login to the account. The site gave me a message saying my account has been deactivated and didn’t provide further reasoning. I used their chat system, the rep using the chat system was very vague and could only say that she sent it to a team to investigate and that “this may be confusing to you because you don’t know what happened.” I received an email a few hours later saying that my account would be reactivated. When I went to try to login again, same message as before. I called them this time and they tried to do the same thing over again and still refuse to tell me why I cannot get into my account. This experience with doordash has been awful. They’ll just deactivate your account and won’t tell you why.
Driver Inappropriate
by mona** on 2020/08/12 02:08
Be careful about which phone number you use when signing up with this app. I’m still getting calls from a driver. Customer service was not helpful at all. They only cared about the food. The driver texted and called. This is not a dating app.
Delivery times super inconsistent
by Rhythm Patrol on 2020/08/12 02:00
The user interface is nice but unfortunately the problem with this app is the delivery times which are super inconsistent. Never is the ETA within 5 minutes or 10 minutes as stated. Also the map GPS is not in real time so there’s no way of tracking your order appropriately.
Not happy
by mela lashun on 2020/08/12 01:58
To expensive for no reason.
Over priced
by Jahahs on 2020/08/12 01:49
OVER PRICED ITS NOT HARD TO PICK UP FOOD
Wrong restaurant.
by li22o on 2020/08/12 01:36
This is my favorite food app for the drivers, but there are a couple things I don’t like. First, I don’t like that I can’t add tip. Second, I don’t like that the location isn’t available if you’re choosing delivery. My order went to a location 30min away when there is one just a few miles away, so my food was cold - through no fault of the driver of the restaurant.
Bogus Promos
by MLMB75 on 2020/08/12 01:11
I signed up for door dash yesterday. Today would have been my 2nd time to use it. The 20 August promo was supposed to be for the first 3 orders and it won’t let me use it. The reason was it said I am not a new customer.
Great app
by lllllllllllllljt on 2020/08/12 00:45
Very convenient and the food is fresh.. so far so good !
Awesome
by Brittany Nicole Tillema on 2020/08/12 00:44
I was gifted a gift card from a friend for doordash since my dad is living with my family and I, he was recently diagnosed with cancer so this has made it really easy to get dinner. I love how convenient this is. It’s awesome.
Over charges restaurants
by felineclicker on 2020/08/12 00:38
Requires tip in advance and after terrible service does not allow tip to be altered. Drivers pick up multiple orders and your food has a very good chance of being cold after being driven around town for 30 minutes- also most likely driven by a heavy smoker. Nasty. Will never use again.
Wish I used service sooner
by YoooHooo123 on 2020/08/12 00:31
Not sure why I waited so long to use Door Dash. Service has been great and super fast. Highly recommend!
Yes please. Thank you. Please.
by supplies.limited@ig on 2020/08/12 00:30
Yes.
Thank you
by Hikegirl99 on 2020/08/12 00:13
Always faster than I thought- hot and delicious! 🥳
Great so far...
by 2020CMJ on 2020/08/12 00:03
Enjoyed using DoorDash. I’m still new to it but so far so good.
Love DoorDash
by MarioG818 on 2020/08/12 00:01
Love door dash such friendly drivers and great service
Extremely disappointed
by Maria Beltran 030 on 2020/08/11 23:57
Never using the app!
Didn’t get my full order
by Jpizzle8888888 on 2020/08/11 23:51
I ordered from Mr. Chen’s. I did not get my full order. I confirmed with Mr. Chen’s my order after I got it. It. It checked out. The driver was shady. I am positive she stole half the food. Don’t recommend this company.
App will not let me use Giftcards
by ~Suave on 2020/08/11 23:45
Loved this app.... until I tried to use a gift card that my brother bought me to purchase food for pickup instead of delivery. The app will only let me use the gift card for “delivery” resulting in an additional $15 taken from the gift card. Please correct this
Safe
by Tanya4truth on 2020/08/11 23:33
Clean and safe delivery
Great service but
by Austin(AJ) on 2020/08/11 23:31
The first time I used door dash was excellent but why give me a coupon to use on my first order AFTER I ordered my first meal?
Very fast and efficient
by thereal1tak on 2020/08/11 23:29
They sheets come on time and have great customer service.
Better than Uber
by Nyrhtak27 on 2020/08/11 23:11
10/10 would recommend
the app is CHAOTIC
by dhhdhdsn on 2020/08/11 23:01
it keeps reloading on me and glitching. also, i was ordering chick fil a and it has no option for a kids meal or ordering a meal in general, it’s all separate. it’s very confusing & not straightforward whatsoever. my food hasn’t got here yet so i pray that when it does get here the order is correct with all the right sauces.
Terrible service
by kungpiw on 2020/08/11 22:53
Terrible service
?
by beaucheese on 2020/08/11 22:45
Takes forever for cold food
User friendly and overpriced
by Broken Caleb on 2020/08/11 22:27
Tried ordering with Taco Bell, and what would usually be a $12 meal came out to $20.80 and the forced option of tipping at least $2. Not very happy that they haven’t updated their menu to match Taco Bell’s current menu and did not like that they made every item 50 cents pricier
Awful customer service and laggy app
by CableTV95 on 2020/08/11 21:51
Everything was great until I ordered food, only for it to never get picked up because of a lack of dashers (why can you order food if there’s no active dashers?) and I couldn’t go pick it up, so I wasted my money, never got a refund or my food. “Free delivery over X dollar amount!” never works, the app regularly logs me out for no reason, and often crashes while I’m using it. I’m over it.
Not great
by Daffy Duck 69 on 2020/08/11 21:40
Way too many fees, try to trick you with tip amounts, customer support just doesn’t get back to you. Be poorly designed app. Last 3 orders have been over 45 minute waits after the drivers pick up the food. Always cold food should be the door dash slogan.
I have been overcharged
by gijfufi on 2020/08/11 21:29
Several times I’m supposed to have free delivery and always pay food order was so screwed up n charged 60 for McDonald’s which is outrageous n incorrect I’m about done
WAY TOO EXPENSIVE
by noabrad24 on 2020/08/11 21:18
A regular 9 dollar order with everything extra goes up to about 20 dollars absolute rip off.
I think it’s a good app but...
by chef bang bang on 2020/08/11 21:17
My relationship with this app was going great up until I place the order at Dairy Queen and they canceled it two hours late for no reason so I think the options that they give you are great but the communication in between you and your Dasher wow the order is going on could be improved
Awesome
by iamcardib y on 2020/08/11 20:44
Perfect
Eh
by Ilovelia on 2020/08/11 20:36
Good service and delivery but too many extra fees.
Promo codes that don’t work
by loyal thredup fan on 2020/08/11 20:29
I
Tipping doesn’t make sense
by Beanieman54 on 2020/08/11 19:14
I really hate the tipping system in DoorDash. It makes you tip while you’re checking out your order- and you can’t adjust it. So even if your Dasher is rude, your food is smashed, the order takes forever, etc etc ... you can’t change how much you tipped them. I’m deleting DoorDash and going to postmates, and don’t get it twisted I tip generously, $10-$15 or more sometimes depending on how nice or how big my order is. But I hate getting a rude Dasher that doesn’t read the simple directions and then getting stuck with tipping them.
Guess
by cynthia Bah on 2020/08/11 19:10
I love this app because when I can’t get to family while I’m working..Door dash come through
Ugh
by Colonelcraft on 2020/08/11 19:01
Delivery fee one thing but then they add a few extra fee’s which cause your order to usually be like 10 dollars more. A 11 dollar meal ends up being like 21 bucks.
Waste of money
by jteresc on 2020/08/11 18:43
I had bought a huge order then when delivered it was taped shut and my dasher left right away. When I checked the bag I only had half the order in there. They had a live chat with employees that would help with whatever situation happened with your order and all he said was that they would email within hours and I heard nothing from them.
Stealing money
by Idndndjdbdbd on 2020/08/11 18:40
Wish I could rate 0 stars. I ordered my food and it never came, I talked to customer service for 2 hours before they decided to give me a credit. I try ordering food again, and the app glitches out so my credit was gone and the order never placed. I was talking to customer service for 4 hours and they did nothing. The next day I contact them again and I had to start cursing to get a refund. Ridiculous. I should have never downloaded this app.
Let me order my ducking food
by cookieblov on 2020/08/11 18:33
The app won’t let me order and I can’t order from any where else because I’m paying with a DoorDash gift card.
Trash
by doordash is useless on 2020/08/11 18:18
Talk about the worst delivery service ever. I give them 90% failure rate. I order something they bring half. And the drivers are useless. Do not use DoorDash if you want good service or just dinner. They can’t even manage half the order sometimes.
Delivery driver stole part of my order
by CaliBenzC63 on 2020/08/11 18:08
This isn’t the first time I’ve had food missing and it’s getting ridiculous at this point to be forced to enter a tip and then half of your food never shows up. Doordash blames the merchant for messing up the order. I even called the merchant and they confirmed the food was picked up by the delivery driver. Im having a hard time justifying still paying for the DashPass when I can’t even trust this company or it’s drivers.
Poor quality
by Mini.karen101 on 2020/08/11 17:51
My brother ordered door dash since there wasn’t food and then it was on the way and they had to switch drivers and then it cancelled we never got our money back and all I know is that they ate our food no refund or nothing and theres no food left so thank u door dash
We love y’all especially when y’all send extra ranch.
by Mz TLD on 2020/08/11 17:48
❤️
order is always messed up
by 334-The writers on 2020/08/11 17:46
they’re always missing something from my order
Unsatisfactory
by Saataa19 on 2020/08/11 17:40
I just downloaded this app about two weeks ago and I’m already over it. When I first started ordering stuff everything was perfectly fine I got my orders with no problem with everything in it. Gradually every time I ordered, something wasn’t delivered. I’d have a piece of my order missing or I would order some thing and then the store would cancel it and have to give me a refund, or when I put in an order and they already charged me for it but then I’d get a message saying whatever items I purchased actually wasn’t available. Like if it isn’t available why is it still up on the site. I don’t know if it’s a mishap between the app and store because sometimes when I get my order it’s not even on my receipt but it’s on my receipt that I have or I don’t know if it’s the drivers sometimes taking stuff I’m not sure but I’m done with this app.
terrible deliverers
by Laila647393 on 2020/08/11 17:33
doordash was fine until i made my most recent order and the person delivering my food didn’t have on a mask or gloves and was touching my drink, along with my food. when i confronted the deliverer about not wearing a mask or gloves, he proceeds to tell me that he’s not putting on one and if i don’t like it i can throw the food away. Considering everything going on in the world right now, specifically the global pandemic you’d expect the workers to take the necessary precautions when delivering food but nope. not him. i deleted the app and i’m not ordering from doordash again.
Rip off
by fufufucyf on 2020/08/11 17:16
Your app doesn’t let me use the rest of the money on my gift card ☹️
Whataburger
by Simms1984 on 2020/08/11 17:13
This is my first DoorDash first order. I hope it’s great.
Drinks
by TerryHolland5321 on 2020/08/11 17:08
Won’t give you the option to order drinks from any restaurant.
Forced tipping
by Boomkuh on 2020/08/11 17:03
I don’t like being forced to tip before my driver arrives. It’s like being forced to tip when you go to a restaurant before you even get your food.
Garbage
by Nanderson67 on 2020/08/11 16:58
Barely works as an app. Slow. Have to have WiFi. Get order wrong. Gives out free money but it expires in two days so what’s the point. Scum.
Poor Customer Service
by abi01111993 on 2020/08/11 15:38
Doordash has one of the poorest customer servive amongst the food deliver apps.
Crap
by tu daddy el papi on 2020/08/11 14:52
Gave me a lot of options and coupons and I don’t where took them off and they keep showing on my screen but never be able to use them said for new customer only and it was my first order ever lies lies
Good food
by shellssttc on 2020/08/11 14:25
Good food
Questionable business practices
by zooommbbiieess on 2020/08/11 13:52
The app showed me a promo when I first opened it. Based on the promo I made a significant larger purchase than I was planning. The promo was not applied and I only noticed after the order was placed. Tech support was no help. I could not find the promo that they originally showed when I first opened the app.
Costly
by SoloDifferent_Miss on 2020/08/11 13:50
Items on the menu in DoorDash App appear to be higher than the actual price listed on the menu at the restaurant.
Always missing something
by Jsksbabsndkwbsvdba on 2020/08/11 13:10
The order always takes longer than expected and 9/10 I’m always missing something. Finally decided to delete it after the last time my loaded chicken sandwich showed up plain.
Absurdly bad
by THECJster on 2020/08/11 12:55
You will be put out of business by the first app that can accurately predict ETAs. Waiting for orders for over two hours just to be told it was cancelled by the store is unacceptable. Enjoy your place in the market while it lasts. Your engineering team is a joke.
Not sending me my verification emails!
by CoughingFish on 2020/08/11 11:21
We are hangry and it was a hassle to even order
Terrible
by fjcjens on 2020/08/11 10:34
I literally always have a problem with drivers going way pass my house. Like they really need to fix there maps because this is ridiculous
Dumpy trash compwny
by Capt. Cave on 2020/08/11 09:21
Not only does Door dash charge busineeses 10-25% of the order total, they also charge the person ordering food. Additionally, they then pay the deliverer $2-3 and rely on tip (if there is a tip) to provide the rest of the wage. DoorDash is a parasite company, maximizing profit while minimizing decent business practices.
Get Uber Eats or GrubHub for short
by Bdjxneuzbbozvbzjjajs on 2020/08/11 09:21
I’ve gotten delivery several times in the area (Madison, WI) and it was just been terrible. Several times missing my drink and when they’ve had my “drink” there’s nothing in it! When I sent in a complaint, they simply said that I could get an additional drink for free..... I’m sorry but that’s not acceptable when you still have to pay a whole new delivery and tax fee.... I’ll never use them again. Get Uber Eats instead or GrubHub
Horrible
by YunenX on 2020/08/11 07:46
We waited an hour for our food just to not received it someone just received 50$ worth of food for free while we receive a refund for our stress hunger and wait
Thieves!!
by JohnnyAZ88 on 2020/08/11 06:57
Tried to place a order and during the order process the app froze and didn’t place my order but they charged my card on file and are refusing to pay me back! $42.08. The reason they told me they couldn’t approve the refund is because of my address on file being used in the past... of course I’ve used the address in the past it’s where I live. I’ve never heard of such a ridiculous response until the email I received yesterday. This is not a joke and I have evidence to prove it. Be careful!
👎🏼
by FSDentonGirrl on 2020/08/11 05:34
Use to be good to order from but the last couple of times there’s always something missing or some other issue.
Horrible
by Lalonga on 2020/08/11 04:31
I have ordered for door dash 4-5 times now and only once did the order arrive correctly with out an issue. Was notified my order was cancelled for a bday dinner delivery after waiting 40min so ordered pizza. 30 min later pizza shows up. 5 min after that my first order that said it was cancelled shows up. Ordered to be delivered at work 2x and both times the drink was forgotten. Once it was just left in the car so he turned around and brought it back second one the driver gave attitude. I am deleting the app. I don’t care that they gave me credits they can have it. It isn’t worth the issues.
Late night hunger fix
by Itsmsbrittany on 2020/08/11 04:10
M pregnant and it helps me when I don’t want to go out and drive to get my crazy cravings.
overcharge
by ttrriinn220033 on 2020/08/11 04:04
way too much.
No issues
by rawboi32 on 2020/08/11 03:38
This app has not gave me any issues and makes it easy when you don’t gotta get calls about your order when it’s simple especially grub hub and others gave me issues so far so good in the Dadh zone
i hate you
by Victoriaaas on 2020/08/11 03:37
i’ve ordered 2 different times and it said my orders were processed and being prepared. 30-45 min later i get a text saying my orders been cancelled bc the restaurants closed. this is ridiculous
Awful - what the $&ck!
by Bender allie on 2020/08/11 03:04
No communication between the restaurant and the app. The restaurant “turned off” online orders while we waited the 61 minutes for our food. Then canceled the order after calling the restaurant and hopefully am getting the refund. Can’t believe the app and the restaurant don’t talk. Won’t ever order from this restaurant either.
19.00 for one combo..
by Reallly!? on 2020/08/11 02:53
Omg
Ya boy
by lmgcodlive on 2020/08/11 02:43
Service speedy and immediately
Good luck so far
by Clean of bells on 2020/06/18 14:55
So far the delivery has been excellent. I have ordered three times and have not been disappointed although it took a while but I understand because it’s kind of busy around here sometimes especially lately. The thing with that was a surprise was asking to be submitting a second card for verification because DoorDash wanted to check it was me. They didn’t ask me that the first time I delivered and the second time I delivered it was through a different app so this is the first time that I’ve had to do that. I hope it was legit because I’ll be checking my balance. However it was a second option to scan The card because I am blind and I don’t have really good special access with the camera and there wasn’t anyone here. So I do have more than one card with the same address so it worked. I was able to place the second order for the third order sorry I’m a little bit rattled right now because of my cat disappeared and then came back and I said I need breakfast at McDonald’s :-) anyway I really do enjoy door Dash I wish you would’ve had more restaurants. I was looking for the place to add more restaurants or at least request them. I know I saw it somewhere before but I couldn’t find it the second time so I’ll keep looking for it. I’m glad you finally got service in Burkburnett Texas. I think it took a while. :-)
Always top notch
by Kristin Blackburn on 2020/08/12 03:25
We order from door dash at least once per week, more often at least twice. We never have a problem with our delivery driver and it’s always someone new. With 2 kids under 2 and a global pandemic we are so grateful to have door dash to be able to still support our local restaurants and enjoy delicious food every week. We subscribe to dash pass and enjoy free delivery on most of our orders. Tonight we were absolutely floored by the incredible customer service straight through the app itself. All my husband wanted for his birthday dinner tonight was Cioppino. We ordered it from a local restaurant through DoorDash and received our order in less time than expected. Unfortunately the seafood quality was sub par. The Calamari was like rubber, the white fish was dry and we paid for what we thought was an extra order of bread to only receive 3 small pieces. We took the tome to file a complaint for the first time through the app and as soon as I submitted it, DoorDash offered me a credit for about half of what we paid for the food. I was floored! Wow what a great service! Thank you Door Dash for allowing us to have a little bit of normalcy during these unprecedented times and a whole lot of convenience and excellent customer experience!
Wow! Horrible auto-response ...
by Loyal-Patron on 2020/07/25 01:47
I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.
It’s okay
by Chaol W on 2020/06/14 18:39
I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.
Great concept, horrible execution
by abillye on 2020/02/05 07:42
Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.
Would have been 5 stars but......
by veeslappy on 2019/04/02 14:40
So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure
App Failed & the Worst Customer Support Ever!
by Dan-O-22 on 2019/04/25 02:48
I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.
THE WORST DELIVERY SERVICE!!
by dashikki on 2017/09/23 08:08
I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.
Worst delivery service ever
by 36)?;?!&&@00864;?$& on 2018/12/18 08:55
Ordered from McDonald’s. Waited an hour and a half total for it. I got paired with a dasher Margret after a little while and when I went back on the app 15 minutes later, she disappeared from up app so I figured she ended up cancelling my order. The tracker will still continue to count down though according to what they told you when you initially ordered. Then, 45 minutes later, I got a notification saying my dasher was still on the way to the restaurant and that my food would be delayed. Lie lie lie- they still had not even found a dasher to pair me with probably. It’s incredibly frustrating because if DoorDash knows they can’t fulfill the order but they will not tell you that- they will just keep playing you. Instead of giving you an option to order from other places before they close, they have you sit there on the edge of your seat hoping. It went past the delayed time they provided and still nothing. Now I’m trying to cancel and “this may take a few seconds” has taken about 15 minutes now but go figure lol I literally expected it. When I went to cancel, it automatically offered me a refund to my card which they obviously did because they messed up. Just ordered from UberEats and my food is picked up and on its way, got the call from the driver already. I regret not just going with UberEats from the beginning. It’s 4AM. Doordash, this is pathetic and you seriously can’t expect to retain a customer base like this. Truly ridiculous.
I used to love this app until
by uhappycustomer112 on 2019/06/09 11:17
I used to be a big fan of this app! It was great and convenient, but last night I made an order from captain D’s, it was a normal order for three people so not a whole lot of food, well we had been waiting about 20 minutes which was normal, it was 7:45 around that time and around 7:55 I get a text saying “your DoorDash order has been canceled because the restaurant is now closed” I was upset because I’d already been waiting 20-30 minutes! So I called captain D’s and asked their hours, it was a Saturday night, surely they stay open last 8:00pm, they confirmed they were open until 11:00 pm!!!! The only thing I can imagine is the door dasher got tired of waiting and clicked the button saying the store was closed! This is extremely unprofessional and uncalled for! So we went down to captain D’s and ordered through the drive through, when we looked at the menu we saw that in fact door dash was raising all of the prices by about $3 each plate! Plus taxes and fees, plus a delivery fee, plus a tip! When I ordered from door dash my total was $45 and some change, when I ordered the exact same food from the drive through it was $27 and some change! That is almost twice as much!!! I am just finished with door dash all together after this instance. like I said before, I liked them to begin with but this whole situation made me never want to order again! Will be deleting the app!
Bad dasher.
by DrAnneLewis on 2019/07/12 00:09
Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher.
Poor customer service and app security.
by TD-AWSOME on 2018/07/24 02:02
Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would.
Overcharging Menu Prices
by Bitmoji#1Fan on 2019/04/01 05:10
My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.
Absolutely terrible!
by PokeManiac93 on 2018/11/18 15:48
Every time I ordered through this app there was issue(aside from one Chinese restaurant). Food was missing mostly every single time, this last time, I spent $28 on JIB and received cold food because JIB employees forgot to let the dasher know it was ready for pickup, and instead of remaking the ice cold food, they just sent it with the dasher. I let DD know, and they issue a $14 credit. Ok, no? I paid double that and nobody ate the ice cold food. My cousin just ordered pizza instead. Now DD is giving me a run around and saying they’ll refund $19 “a partial refund”. Why partial? I had ordered from BK three times, cuz how many times can they mess up the exact same order, right?? The answer is every single time. I ordered the bundles that are offered and they left out the sides. Every. Single. Time. Basically, DD doesn’t care if you get what you paid for. Only that they get their share of the money. Horrible app and I’ve already deleted it. Every time you let them know you didn’t get items, or that something is wrong that want to throw around the word “compensation”. As if they are giving you something for free. I haven’t been able to order anything for three days through the app and the website just says there’s an error. There’s no way everyone is having this problem, they’d be losing tons of money and would’ve fixed it right away. I believe they put a block on my account hoping they can steal my money that’s added to it like they originally tried to do.
Problem with Tips
by Tamwee on 2020/02/01 21:05
I significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?
Ordered a few times...they disabled my account
by hokie1297 on 2020/02/01 00:24
Exhausted after a full day of travel, I downloaded DoorDash and ordered dinner. It was easy and timely and the delivery fee was waived over a certain amount. I used it twice after that, all within the span of a couple of weeks. One evening, I logged in and tried to order, but it wouldn’t let me complete my checkout. Thinking it was a glitch, I logged out. Upon trying to log back in, I was told my account was disabled. I reached out to DoorDash and was told that my account had been disable because of activity that “violated their terms and conditions.” Unfortunately, they will ONLY communicate via email. I scrolled their terms and conditions and saw nothing odd about it. Confused, I responded and requested additional information. Specifically, I told them that all I had done was order dinner a few times and so if there was a “violation,” I was concerned that perhaps my account had been hacked. They refused to provide details (said it was their policy not to do so) and refused to re-activate my account. So that’s fine. They can keep it. Fortunately, I’ve not seen any questionably activity on my credit card or anything. While I realize I could probably just set up a new account with a different email, it’s the point. If a customer needs info about a “violation,” especially to ensure security, you work with them. My gut is they can’t tell why my account was randomly disabled, so a T&C violation is the easy answer.
Just made my last order
by UhCarly on 2020/01/09 04:22
I’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money.
Terrible
by Kaymariex321 on 2019/04/22 18:57
I have had some of the worst experiences with this company. I have used them for quite awhile now and twice my food has just not shown up but shown that it was delivered on the app. The first time they tried to blame me and say that I wasn’t there and didn’t answer my phone calls when I never received phone calls nor did the driver ever show up. The delivery was sent to my work and we have cameras and they changed their story very quickly when I said i checked the cameras and the driver never even came here. They then tried to refuse to refund my money and basically act like it was my fault when the driver clearly took my food and never showed up with it at all. Finally after fighting with them they agreed to refund my money. Then AGAIN, today I ordered food and it said it was delivered at 2:12. I started a chat with an agent at 2:18 stating that my food never arrived even though it said it did. They then said that the driver was here and gave my food to a girl sitting on a couch. The delivery was set to come to my work and we have no couches in my work and also have cameras and once again the driver was never here. I’m sick of wasting money trying to order food from this company and will most likely not use them again. I have multiple family members and friends who I’ve told about this app and I will also make sure to now tell them the bad experiences I’ve had so they no longer order from Door Dash either. Absolutely ridiculous.
Good app, lousy customer service
by BigBossSSB on 2018/12/10 04:04
I recently used Door Dash to order food, and after 1 hr only received 1/2 of my order, meaning the other person I ordered food for had nothing to eat, beyond splitting my portion with her. Trying to be civil I contacted customer support to find a resolution, the service provider told me he would contact the restaurant to see what went wrong, but made no mention on how the matter would be resolved. When he called back I was informed that the restaurant would remake my lost order, but inferred I would have to pick it up as the delivery person was “unreachable “. I told the service provider that was unacceptable and asked for a full refund, to which I was told I would only be compensated for the missing items, which is not compensation, that’s more like to prevent fraud for charging someone for items not received. I then asked to speak to his manager, to which I was told there was not one on duty. So I insisted that he provide a full refund, to which he eventually agreed. Then upon receiving my notice from door dash regarding my complaint I saw that only a portion of my order had been refunded, meaning the service provider lied over the phone. I would not trust this delivery service, as it appears to be a Russian roulette if you will receive your full order, and instead of compensating for the mistake they will simply refund you the money of what you didn’t get, like they are doing you a favor for not charging you for food you didn’t get.
BEWARE of refunds!!!
by Cammiboe on 2020/07/12 10:21
I ordered from Doordash and the food I received was NOT what I paid for. There were items missing. I contacted Doordash about this, told them I was not going to eat the food (I threw it in the trash) and would like a refund. The person went back and forth with me saying he couldn’t refund, then mentioned he could do a redelivery. I expressed my concern about this as it was already getting late and I wasn’t sure when the establishment closed. He reassured me and told me my food would certainly be delivered. I was fine with the redelivery so long as I would receive my food; in that case I had no need to care about a refund nor did I request a credit for the inconvenience. I just wanted my food. I got the confirmation email for the redelivery... then got another email several minutes later stating that my new order had been cancelled. I contacted Doordash again and now they couldn’t refund back to my card because it was changed to a “redelivery.” The only thing they could give me was a credit to my Doordash account. Absolutely disgusting that customer service did this, which was clearly a ploy to avoid giving me my refund back on my card. I promptly deleted my account. It’s not about the money. I have plenty of money. Most importantly, it’s the principle of the whole thing. You do NOT do business like this. Very underhanded and despicable. I will be going directly to my bank and disputing the charges and will no longer use Doordash.
Deceptive Customer Service when requesting resolution for undelivered food
by Bee13456 on 2019/11/24 02:36
Major watch out on how DoorDash handles the situation when the Dasher never brings the food. This happened to me and I used their customer service team. The customer service team said sorry it looks like the dasher delivered it to the wrong address and asked if I just wanted her to process the order again so that it can be delivered. What she did not clarify was that she would not be refunding me for my original order, she was in fact charging me again for another order. I spent hours trying to get a refund, cancelled the 2nd order because I got suspicious that something was up when I looked at the app and it was not reflecting what they were telling me. They eventually told me I would get a full refund to my bank account for both orders and I double checked with them several times that this would not be a “door dash credit”...it’s been a couple weeks and no refund to my account, just door dash credit. I don’t want to go through the ordeal of customer service again so I’m forced to use up $66 in doordash credit now instead of getting the money back into my account. I’m hoping I don’t get a bad Dasher again, after I’ve used up my $66, not using DoorDash again. By the way I don’t think the Dasher delivered to the wrong address, I called the Dasher’s number immediately after the app said the food was delivered and it wasn’t...the Dasher rejected the call and ignored my text.
Bad deliverer ruined this for me
by Diablo920 on 2019/07/25 01:43
Ordered my food. Said it would take 45-55 min roughly. Watched on the app as it said that the driver was picking up my order. This lasted 30-45 minutes. The longest delivery time, which changed frequently, had it at 72 minutes, (this was about 30 minutes into my original order) Then it changed to the driver is on the way with the delivery and it was another 35 minutes away. About 10 minutes after that, I get a phone call from the driver. She didn’t speak English very well and I could barely understand. She kept asking for the address. I’m at school. I don’t know the address but kept telling her the name of it. I finally understood that she wanted the address of the restaurant (Buffalo Wild wings) and understood that she hadn’t even picked up my food yet. This was over an hour after I had ordered my food. At this point I got frustrated and just hung up. I felt bad for her but I shouldn’t have to tell the driver the address to the restaurant. By the time she would’ve got there and delivered my food, I would’ve gone home from school. Customer support is non existent it seems, as the help section is only a bunch of FAQS and there seems to be no actual customer support. I won’t be using this again. Edit: sent them an email stating the issues within an hour of interacting with the driver and got an immediate reply stating that since they hadn’t heard from me in 3 days they considered my case closed. This is beyond terrible service.
Great, but price/menu differences and need cash option.
by Faeothin on 2019/11/13 01:57
The app and service is good over all. The menus tend to be well organized with functioning filters. My biggest compliant is the price quotes on their menu; if you go online to a restaurant’s actual menu and compare the prices from that which doordash is charging you, you will often find a dollar to two dollars and some change difference. This is before you even pay a delivery fee and all taxes. Sometimes you are given a “discount” applied to your order to make up for the price difference but it does not always add up to the exact amount; the user is left feeling that they are overpaying due to built in hidden fees. This is also not necessarily them featuring the prices of one specific location over another, as some of these restaurants are not chains and only have a singular location. Additionally, it would be nice to have a cash option; they could still require a card or account number to hold to keep people honest but allow them to complete the transaction in person. I know some worry about the safety of carrying cash but there are ways to provide security without completely negating the option for all deliveries.
Not worth the aggravation
by DrazMac on 2019/03/18 03:07
First time using this service was great, so I was happy to use again tonight. Sooo aggravated bc I had confirmed the driver had picked up the food I ordered for family dinner. Driver never delivered. An hour and a half ordeal when we expected the delivery to take 30-40 min. The app confirmed the food was picked up, but then no further progress seen on app to track driver. I thought maybe the app wasn’t working, and I also thought ok, give it a little extra time for driver to arrive. Then I texted her, no response. Called her twice, straight to voicemail. Gradual realization that our food was never coming & having to figure out a plan B for dinner for my family at 9 pm on a Sunday. Frustrating- and I had put down a 25% tip in advance😡😡 I cant believe the driver ghosted with our dinner in hand. Further BS with the time it then took to cancel the order- online chat help informed me I was number 65 on their list to help, so sat here staring at my phone until finally my turn- online help requiring me texting back and forth what the issue was, and after that someone finally called me. The person I spoke to was polite but sounded like she was reading off a script as fast as she could to tell me they could credit my account for a future order or refund my $, which willl take 7–10 days to process. Seems like when this service does work, it’s a great convenience. But definitely not worth playing the odds to see if I your driver is trustworthy or a thief.
Love The Service, Hate The App
by sc104 on 2018/09/07 00:31
When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18
Maybe horrible service. I really had hope for this service
by joshisjewishandhandsome on 2018/12/12 21:24
I was excited for this service and eager to use it. I knew 15 years ago that there was a market for this. However, I was completely disappointed the second one time I used them. I ordered from Wendy’s. I got a Dave’s double meal with fries and a coke. I also ordered a medium chocolate frosty. I was periodically checking the app to see how long untill the driver arrived, and when I saw he was 1 minute away, I went outside to meet and greet him. But for some reason, he showed up in his hands, with old a soda(a dr. Pepper I found out, instead of the coke that I ordered) and a frostee. Now, it doesn’t take a brain scientist to figure out if one leaves the restaurant with only a soda and a frostee, that maybe your missing a few things, just maybe. Who in their right mind would use door dash just to order only a soda and frostee. But no, this idiot is a few peanuts away from wearing a helmet. And then, I called customer support and sat on hold for 30 minutes! And while I was doing this, I went to help and started chatting with a “support specialist “ and of course got me nowhere. The first chat ended after the person said they would try to contact the driver. But after that, I said 10 things in chat and got no response. So I had to close everything out and started a new chat. And finally, customer service got on the phone, and big surprise guys, the person in in customer service couldn’t even speak English!
2 days for no reply from customer service
by Glynnis Lee on 2017/12/19 21:46
I got an automated message when I order from Jack-in-the-Box three minutes after I got the email telling me that there was free delivery if you were one of the first 1500 people. Why on earth did they send out that email if the store couldn’t handle the volume. Bait and switch. They also send me an email saying that I got a free delivery which did not apply to my account and a zero dollar credit which is an insult to of a macro that tells me I’m getting zero dollars. Horrible horrible horrible customer service. Any company not willing to have decent customer service doesn’t care about its customers. I’m switching back to any other delivery service or getting my own food. They have been a pain whatever we’ve had issues at work when we’ve used it I should’ve known better. Also: I got a call finally from door dash where I had 2 people explain to me my card was refunded from the initial order. I am not against outsourcing for basic customer service. However it was obvious that both agents did not understand what the problem was and this is why outsourced customer service is frustrating because of the cultural divides. Neither one of them understood the email I was sent in a meaningful way nor why I was frustrated with the experience of getting an email that said I have a zero dollar credit being added to my account. Wow. All I can say was that call has ended my relationship with DoorDash.
NEVER USING AGAIN
by blinkerpalm on 2020/05/04 09:46
Before the food even makes its way out of the door and into the drivers hands!! You guys need to check if EVERYTHINGs IN THE BAG!!! I spent almost $80 for food to get delivered with something missing!!! Either the delivery guy checks or the restaurant because it’s very bad for your customers I don’t care what’s missing!! Deleting and not using these guys again!! Not only was the wrong number listed when trying to contact driver but I got serious attitude from the person who’s number was listed as the delivery guy as if it was my fault!!! Very unprofessional and will not be using this again!! So I decided to try DoorDash not knowing they are the same!! I ordered $138. Worth of wings and they drop off all these wings with no sauce??🤦🏻‍♀️🤦🏻‍♀️ I cannot express my annoyance with how they are not checkin to see if everything’s in these bags!!! Same thing tried calling the drivers number that was listed and no answer!! Then I call the restaurant and she tells me I have to go through these guys? How when the numbers listed are not even correct!!! I had to drive all the way back to pick up my sauce!!!! First time with both grubhub and door dash and I’m not surprised I got the same results!!! If I could give you guys a zero because I thought to try again I definitely would!!! DELETING THESE GUYS TOO!!! Guess I can say goodbye to almost two hundred Dollars because I know for a fact I ain’t gettin a refund!!! Better off going to get your OWN food!!!
Worst date night ever thanks to this app
by Meggiemeyer on 2018/09/23 02:58
Decided to have a cozy night in with my husband. We thought we would try this app for a change and order in some local Thai. The initial email upon ordering was 52 minutes. At first I thought the app was quite cool how it had a timeline and capability to contact the delivery person. After about an hour of the app saying the driver was at the restaurant, I tried contacting him and the number didn’t work. The app kept extending the amount of time it was taking to get to my house. Mind you, the restaurant was only about 10 minutes from our house. Finally I tried calling the restaurant but it was closed at this point. So I used the app to contact customer support. They said they would cancel the order and refund the cost. They blamed the driver for being unprofessional. After a few minutes my credit card was charged a second time for the same amount instead of getting a refund. I was unable to contact customer support on the app anymore because there was no order history. So I had to search a phone number to contact them to resolve my credit card issue. They said the only resolution was to send them a screen shot of my credit card statement before I could be refunded the double charge. So I am starving, date night ruined, charged $49 twice for no food. Don’t use this app. Next time I will hold off on drinking a glass of wine and drive to the Thai place myself. Worst experience with an app EVER.
Cancelled my order over an hour of waiting
by HangryBisexual on 2019/03/01 06:49
So I downloaded the app and browsed for food but didn’t actually order anything a while back. About a week later I get a email saying that I could get $10 off my first order plus free delivery. So I tonight I thought I would order something because I have like no food in my kitchen and I don’t own a car. I ordered some wings at around 11:45pm, the restaurant stops taking orders at midnight and they close at 1am and it states that it’ll be delivered within about 50-60 minutes. Which I was perfectly fine with. So it’s almost at the time when it states my food should be here when I get a text stating that my delivery person was still on their way to the restaurant and that it’ll be about another 20-25 minutes. I’m ok with waiting but I know for a fact that the restaurant I order from closes at 1am and this guy is cutting it close. Around 1:30am I get a call from a unknown 800 number stating that my order is being cancelled because the restaurant is closed. No duh. They closed at 1am and my delivery person apparently just got to the restaurant to pick up my meal when it stated it would be delivered before the restaurant closed. I understand that it was later at night but I ordered over an hour before they closed and it took them almost 2 hours for the guy to get to the restaurant. So now I’m angry, hungry, and it’s already so late that nothing else in my area is open anymore for me to order from.
Could be worse, could definitely be better...
by music_lover-23 on 2019/01/03 03:39
I’ve ordered using DoorDash often. I like that the app is user friendly and that deliveries from lots of places are cheaper than some of the other delivery apps, which is always nice. What doesn’t make sense to me is cost of delivery in relation to where you are. I can do an order for somewhere 15-20 minutes away and it’s 1.99 or 2.99 but there are some places just a few minutes down the road that cost 5.99. That makes absolutely no sense, you think it would be cheaper closer to you and more expensive for a longer distance. Another complaint: tipping up front. I have no issue tipping for a good delivery after the fact but I can say I’m not happy when I tip four or five bucks for poor delivery service. I live in an apartment building that isn’t difficult to navigate (there are even maps on the walls inside to direct you the right way). I have simple easy instructions on how to get in, I’ve had people over who have never been over have no difficulty finding the place. Yet I’ve had door dashers who it’s taken 10-15 minutes to find my apartment so my food is cold/soggy by the time I get it. I don’t see tipping four or five bucks for that kind of service yet you are required to tip when the order is placed. Sure, I could tip cash but depending on the dasher they could see that there is no tip and do something to your food.
Food never came
by bitchsuckingdick on 2019/05/29 16:05
I ordered food and It never came. I believe that the dasher stole it or couldn’t find the place so he left it somewhere else. I wouldn’t recommend this because you still have the smallest chance of this happening. We never got a refund, and that dasher still got a tip from our credit card. I recommend you fire him so the company doesn’t look bad. I can’t even see his name to report him. Should update the app to show names even after the delivery. I never ordered from here before and the ratings looked promising. Now that this happened, I will never order from here, and will make sure my friends/family don’t either. Honestly the worst ordering experience ever. He said he had trouble locating me and left the food at the front door. Nothing was there. And there wasn’t a possibility of it being stolen because as soon as I got that notification I instantly went outside. And my dog also barks when there are people at the door and he never barked. Which leads me to believe that he never was close to my house. I realized how easy it was to just say “I’m arriving” and never do so. I know you think “it could never happen to me” but that’s what I thought too, and it happened. 0 stars.
Worst company ever
by jpeggyhill on 2019/05/05 22:06
I never take the time to write reviews on here, but this deserves noting. The other night we ordered a pizza. It said it would take 47 minutes maximum. It went down to 25 minutes and the dasher was waiting on it. Then suddenly it went up to 57 minutes for no reason. I tried texting the driver but they had texts blocked. By now it had been an hour and a half since ordering it. It was “on its way” when I got a call from door dash customer service telling me that the dasher canceled my order because “it was already late and cold.” 1) how does that help anything? 2) did they open and check it was cold? 3) it’s pizza. We could’ve heated it up. Instead we were left with an order we didn’t ask to be canceled and no food. Then the customer service rep said he could give me a refund and $5 voucher (after I asked). I never got the voucher AND when I reached out, another rep said they could not give me a voucher based off my situation. So basically the driver got my pizza for free and we had no food, and it looks like *i* asked for it to be canceled, which I didn’t. SUPER shady. But i decided to try one more time. The next day a driver said he couldn’t find parking for us and to call them. So I did and immediately went downstairs. He had already taken off! Maybe make it so your drivers don’t want to steal your food from customers. Absolutely ridiculous company with horrible Customer service and policies. Don’t waste your time.
Tech Problems, False Arrival Times, No Support
by JBEC FORMERLY JBOSS on 2019/04/18 22:20
I ordered, door dash told me the delivery time, I paid. I received notification that the delivery had been picked up and was in transit to my house. Then 15 minutes later I looked at the app and the arrival time had changed to 80 minutes away, with a new driver... okay. Weird? Contacted the driver he had no idea what was going on. I thought maybe it was a glitch. Then I talked to the driver and he / she texted and said they were on their way to pick up the item. Another twenty minutes went by, I checked the app again and AGAIN there was a new driver, new delivery time. Another 80 minutes away. Contacted the driver, he said he just got the order a minute ago and was a new person. I’ve tried to get ahold of support but it’s impossible they have no phone number and just a bunch of FAQ pages. I typically use postmates, which now I’m realizing is much better this is super annoying. It’s been over an hour since I originally ordered and I have no idea whether this item is actually on the way, but the restaurant said it’s ready so I assume it will arrive cold or spoiled. Definitely the last time I’m using this app. Update: finally got on live chat with a representative of doordash. They confirmed that my food had been sitting out at the restaurant for over an hour, refused to have the restaurant remake the order and asked me to cancel the order and then REORDER. Absolutely ridiculous. Postmates is so much better.
Update: Pathetic
by ~HazelEyes~ on 2019/04/06 22:14
***Update*** So I caved, and ordered using DoorDash! So far the only disappointment is the price. A meal for one person averages around $20 with tip depending on the restaurant you order from. But so far I’ve had no bad experiences!! The drivers have been very friendly, and they read your notes. I hope they get payed well, and get their full tips! Also I truly hope they figure out a way to coincide with the businesses true operating hours and days, other then that. It’s great!! I was so excited to finally have Door Dash available in my area! But the business hours for the restaurants aren’t accurate, and certain restaurants are only available on specific days?? What’s the point of this app if I cant order from the places I want too? Also, you cant customize your order!! Being familiar with some of the menus, I know the options have been limited and prices have been altered, so you’re paying more for the so called convenience, along with that extra booking fee or whatever it’s called, plus tip. But with technology these days, you should be able to provide a fully customizable menu like the actual restaurants app. They do have way more options then Uber Eats does in my area, but what’s the point when more than half the places aren’t available? Maybe one day I’ll actually get to use this app!
They canceled our order and now telling us a WEEK get a refund!!
by DOUGGOFFdotCOM on 2019/11/09 23:33
What a scam! Stay away! My wife and I ordered through here a few times and it was pretty good. However, today after waiting over an hour for food that was supposed to be delivered in 20 mins or less “our dasher cancelled our order” and we were not told why. Now this wouldn’t be a super big deal, as I understand things happen, but when I called DoorDash to complain and ask for a refund I was told it will take FIVE to SEVEN business days for us to receive our money back. No app credit, no resending our order. This is total BS! I will never use this app again. We held up our end of the bargain by using the app and paying. DoorDash broke their trust by canceling and not honoring what we paid for. What if that was all the money I had? I’m sure there are folks out there living on a budget or check to check who would go hungry if something like this happened to them. Not only did they tell me 5-7 days for a refund, but the person I spoke to on the phone treated me like this was my fault. No way I’ll ever use them again because now it would be like rolling the dice to see if I would either receive my food or get ripped off. Horrible business practices and even worse customer service. I’m not letting this one go, no. It’s a matter of principle now. I’ll be calling the BBB, Apple Pay Support and also whoever is on the board of DoorDash. You can’t do this to people!
Annoyed
by HisBlueHairPoca on 2019/07/09 14:47
I am a person who likes putting my order over the phone that way to say exactly what you want and there’s no mistakes. Any how since we are almost forced to order by app I’ve given this app a chance. First off it is a little confusing since you ask for an item for example egg and cheese on a roll then when you choose that it gives you option of how you want the eggs and the you need to choose the other item like cheese which it’s already in the title of the item but it charges you extra I didn’t know if it meant extra or if I’m just choosing every item that composes the roll. Any how one of my biggest complaints is why do I have to pay for delivery when I mostly order $20+ never less they should have a range when you don’t have to pay for delivery super annoying and it’s not only this app it’s UBER eats as well and I haven’t used other apps but it simply don’t make any sense that’s something else I didn’t get charged for bu ordering in the phone specially since we Tip as well which bring me to my main complaint on this app...why am I getting charged tip before receiving my order?tip is based on service and that for me is a deal breaker . This was my first and last time I do not agree at all on tips before service.
Restaurant’s point of view- Creepy couriers
by Qwerty264 on 2018/09/19 04:35
I am a worker at a restaurant on the West Coast. Our restaurant has absolutely no affiliation with Door Dash yet we are constantly plagued by calls from Door dash trying to place orders for pickup. We are a small mom and pop shop that is always incredibly busy, so we don’t do preorders unless they are a catering order. So after being harassed over the phone by door dash drivers begging us to make an exception “this one time,” they still show up to pick up orders that don’t exist for items that we don’t have and are irritated at us that they have to contact their customers to fix the issue. And just now we had a courier come in and aggressively sexually harass the young girl I was working with with unsettling pick up lines. With Caviar and postmates we, the restaurant, know the name of the courier and are able to report them for any inappropriate behavior or rudeness. Since door dash operates under the table and without the restaurant’s consent, we have no idea who this guy was and wouldn’t even know how to specify who he was for a report. I would sure like to know a delivery app that was sending people to my house wasn’t sending creepy men who hit on young girls. We have told DoorDash multiple times to take us off their app and we still have couriers showing up. TLDR: Door dash operates without restaurants’ consent and therefore often has incorrect menus and no way for a restaurant to report a courier’s inappropriate behavior
Wrong orders constantly and terrible customer service
by Love it best app! on 2020/03/24 16:22
I got two wrong orders within 2 days. The first day I ordered from Starbucks and received wrong items and one of my drinks was only half full. Was told I would receive a full refund, and did receive it. So I was pleased with the customer service at that point and decided to order food the next day. Got a call from the driver to clarify what I ordered, which was steak fajitas, and chicken enchiladas. Received my order and I got chicken fajitas and chicken enchiladas. The chicken fajitas were gross and I couldn’t eat them so I contacted customer service and explained that this was the second time in two days that I received an incorrect order and that I couldn’t eat the chicken fajitas because they were gross. Was told that day I would again receive a full refund, however a few days later and I still hadn’t received a refund so I decided to contact them again to see what was going on. I explained the situation and this time was told I could only receive $10 door dash credit because it was not the same day that the order was received. I explained to them that I had already been told I would receive a full refund and I had a screen shot of the conversation so I’m not accepting that. After arguing for about 30 minutes and asking to speak to a manager (which he kept ignoring) I finally told them I will not be ordering from them again, and since then I have deleted the app.
Y’all...
by breezus_ on 2020/03/10 00:48
I always use this app since my transportation is walking! Once it gets late this is my only option when restaurant lobbies close and I’m off work at that time. Recently all of my orders keep getting cancelled which is the fault of all the local restaurants not DoorDash but here is why it’s a 2 star rating. So, recently, I order dinner and it sends to the business, they confirmed it and the dasher goes to pick up the food. They get there and have to call me and tell me my order was cancelled because all the employees walked out so they can’t prepare my food. I’m told to cancel the order myself and that I would be refunded. Thank god I was and I was refunded instantly after the incident and was able to order from a different place that night. So weeks later I order again from the place and I figured they must have figured it out because it’s open and on door dash again so I order. SAME THING HAPPENS... same story about employees walking out and everything... so I cancelled my order but the refund never came so I just ordered again from somewhere else and spent more money. I waited and a refund never came so I called customer service and she told me only doordash credits to reorder ... but I already spent the diner money so I want a refund like last time and they are saying now it takes a week for a refund.
Scammers
by chucknanna on 2019/10/29 13:54
Twice this company has charged me for 2 times on 1 order simply because the restaurant was missing a less than a 2$ item so they feel they have the authority to make a separate order and charge you without contacting you to confirm if that’s ok or not cause obviously who would want to be charged 60$ for a 25$ food order and they have the nerve to say that I initially never got charged but the funds were simply a hold!! I’ll use Grubhub for now on at least they have a wider selection cause they will drive farther than DoorDash with their pathetic 3 mile limit who wants to pay twice the amount for a order they can really just drive to in far less time it takes to wait to get a order that’s cold and god forbid not tainted with by the driver or something once it took a driver over a hour after picking up the food to finally deliver a inedible order this company are hacks they have menu items from a restaurant that is completely different from what is listed and the service from customer care to the drivers are incompetent untrustworthy individuals who should have no rights to access of other peoples bank accounts but don’t take my word until they do similar illegal acts to you cause I know I wouldn’t take my advice seriously if I read this and haven’t had a negative experience using this service but if you do just use Grubhub heck even post mates will never fraudulent take funding by making unauthorized charges🤬👎🖕
Customer service can always ruin it!
by Dancinchic321 on 2019/04/22 17:06
I have been ordering through doordash for 2 years now! Never have had any problems until yesterday! I order a pizza that was nothing complicated and nothing that could truly mess this up. The driver showed up and showed up with breadsticks and chicken strips. I’m sorry what?!? I told the doordash driver that this wasn’t my order and he was on his phone texting support or something. He tells me because he had hit complete order he can’t do anything about it. He was texting some lady named Christine and she told him “it’s not his fault, he didn’t do anything wrong.” I explained to the man this was his fault because he should of checked the order and all he told me was he didn’t speak English. I then called the number he gave me and by then i was so upset. The lady Christine on the phone was not helpful! Yes she reorder my pizza but had to wait another hour. I asked her that i wanted a refund and still want my pizza and she told her she wouldn’t do that and by that point i was getting even more angry! She kept telling me i was being recorded... for customer service Christine you really are doing a good job... NOT! She told me her supervisor would call me and asked her if i could speak them now and she told me no because they were busy. I never got the credit and the lady on the phone was not helpful. I will be deleting this app and go to Postmates. I will never recommend Doordash and i think you should do the same!
How many hours does it take DoorDash to deliver food less than 3 miles away?
by akeliah on 2019/02/11 04:02
Good evening to whom this may concern, I am reaching out today to share with you a terrible experience that I had with DoorDash on Friday February 8th,2019. After a long day of class, work and studying I placed an order with you all at 9:35pm. The last time I had eaten was around 2pm so I was very hungry at 9:30pm. Considering that I was ordering fast food and that the restaurant was less that 3 miles away I figured it would be quick. The tracker led me to believe that it would take 35-45 minutes and I didn’t physically check that app because I signed up for texts. After 30 minutes went by I decided to check the app. The time had increased to 80-90 minutes and I was confused. I contacted the driver to see what was going on, only to find that he was all the way in New Lenox where he thought I had placed my order. He informed me that the app had been experiencing technical difficulties throughout the day and that this was the cause of the hold up. This driver was very professional, he apologized for the situation and got my food to me as soon as possible. I waited 1 hour and 40 minutes for my white castles. If I had known it would take so long, I would have gotten it myself and been back home within 20 minutes. I was very disappointed because I stayed up until 12:00am to avoid going to bed on a full stomach and I had to work the next the next day at 6am.
Great until you have any problems. Then, its a timesuck to deal with.
by frugalfugus on 2020/03/25 07:20
The last 3 orders in a row were screwed up. Not to mention having issues with orders in the past. Last time i ordered, I waited for a whole hour to get the drink and fries the driver forgot to bring. So i had one part of my meal then the sides an hour later. The time before that, one item i ordered came with meat on it even though it doesnt even come with meat. That was the restaurant’s fault, but how doordash handled it was what really sucked. Just getting the $4 back for the item involved a 6 step process and multiple emails. I had to accept the $2 credit to even message about my issue and then support tried to imply id already accepted the $2 credit for the issue, as if that was sufficient. Now, this app let me make an order from a restaurant that closed soon after (i completed my order 10 mins before the end of accepting orders) and the driver couldnt be bothered to respond or update me on the order status. So, i waited 45 minutes before contacting support to find out nothing was coming because the restaurant was closed. Driver NEVER contacted me. Support offered to refund my money which takes 5-7 days. Keep in mind, they asked me if id like to cancel the order. On what planet wouldnt i? This service is incredibly unreliable and inconsistent. I say dont bother with it if you have other means to get food, doordash are just as bad as the other delivery apps.
Good luck getting what you ordered
by Luvlymel on 2019/10/08 17:23
Can’t tell you how many times I make a an order, pay, always leave a tip and my order gets to me with missing ingredients, incorrect order, missing sauces, missing items, missing drink, like 85% of the time!!! I’m just absolutely dumbfounded on how these restaurants can’t get orders right, just simple things, but don’t make such epic mistakes for in person customers. For example: I ordered a mint Oreo shake from Steak and Shake. I received a cup about 80% full of a mint shake, no Oreo at all. Or how about I ordered Chik Fil A, spicy chicken deluxe meal with drink and sauces. My order came with no sauces, no drink. Then there’s my order from BBW that came with no dipping sauces for my boneless wings and the boneless wings were nearly dry, instead of being tossed in sauce. Oh and my McDonald’s order that was missing a hash brown and orange juice. My Denny’s taco hash brown order that came with only hash browns, and no desert on the side that I had also ordered. Now I don’t know if the drivers are stealing items or the restaurants are just screwing up every order I make but I’m over it. Don’t ask why I still continued to order, I don’t know but let me tell you this, I’M DONE!!! I continue to report it to Door Dash customer service I have been refunded nearly every time or receive a credit but I’m tired of having to do that after every screwed up order. I’m going to just get up and eat what’s in the house or just drive to a restaurant instead.
Poor customer support from doordash
by Rosa562 on 2019/08/16 00:50
I placed an order at my nearest Burger King, delivery time estimate was 29 min. 45 min goes by and I check ETA, it said dasher was going to pick up order between 7-10 min and I waited longer (after all, what’s 10 more min). However another hour goes by and I still didn’t get my order delivered, so I checked the status. To my surprise, no dasher picked up my order and it was pending. Mind you, by this time I had already waited one hour and a half. I could have just went to Burger King myself and picked up my food and finished it by then, but I was being lazy to drive at 10pm. So I decided to cancel my order, otherwise I who knew when I would have received my order and if it would have even been warm. I know this wasn’t Burger kings fault, unless they didn’t notify a dasher, but at least I expected a full refund and not just delivery and tip considering it wasn’t my fault. I email the doordash customer support, and instead of refunding me the money they basically blamed me for cancelling the order. This is their business, in which they need to make sure there are sufficient dashers delivering peoples food to avoid cancellations. What a rip off to the the consumer. I gave them a 3 star rating because other than their lack of customer support, I don’t have nothing else to complain about.
Great App! Needs Tweeking
by Fliffy17 on 2018/09/02 17:10
I love that I can order my food and have it brought to me, when on any other occasion, I would have to drive to get food. But the drivers need to have more strict consequences when they don’t deliver correctly. I’ve ordered from Taco Bell 4 different times now. There was only one instance where my dasher didn’t do what she was being payed to do. She came with my food before I got the notification that she had picked it up. Then when she got in her car I was spammed with notifications in the order that they should have come (Your dasher has picked up your order and is on the way, your dasher is approaching, and your food has been delivered.). The next problem I had is with scheduling. For all of my orders I made, I was at work, busy. I had scheduled the orders for 5p and the dasher came an hour early. The Taco Bell immediately started to make my order and I got my food within 10 minutes of me placing the order. Which was at 3:50p or so. The food came perfect. I had what I ordered exactly. The only thing that I would like to see is improvements to he scheduling option so that it better fits the needs of the customers. Also for drivers PLEASE make sure to mark when you’ve done the actions (picked up, approaching, etc). Other than that, great app!
Terrible service
by Sluisinator on 2020/01/30 03:26
This is the 4th time in a row I’ve had this type of issue!! Screw this company!! I placed an order at a local restaurant and finally got my order almost 3 hours later!! I had placed my order and then about 1/2 an hour later the restaurant called saying there was an error in the door dash system and that the food will take a little longer. No big deal right? No, we’ll over an hour and a half later still nothing. So I called the restaurant letting them know I still hadn’t received my order. Over 2 1/2 hours from the original order. They immediately started apologizing for the mess up. The girl put me on hold to figure out what was going on. While on “hold” I heard an employee say that the door dash person indeed picked up my food. An hour and a half ago!! The driver kept my food and blew me off!!! The girl apologized more knowing that the person blew me off. They went out of their way to remake my order and had one of their own employees deliver my food 20 minutes later when they don’t deliver themselves. They made the situation much better and are giving me a free meal on my next order. Needless to say that will not be through door dash. This is the final time I will give my money and business to this company. I Highly recommend going with another delivery service, such as UBER EATS, or GRUB HUB. or pick up your food yourself. It’ll save you time, hassle, and frustration. THIS IS AN AWFUL COMPANY, I DO NOT RECOMMEND!!
Awful customer service
by mhickman84 on 2019/03/24 22:40
My order this morning was missing an item (out of 3 total). I requested a replacement delivery through the app. The dasher called shortly thereafter and inquired about the order, saying that the restaurant was confused because they had already filled an order for 'Mike.' I told the driver that I had received my order earlier but it was missing an item, so I requested a replacement delivery. Over an hour later, the app displayed 'delivered' for the replacement order but nothing ever came. When I reached out to support, I was first told the order had been delivered, then asked if anyone else could possibly have picked up the order. When I said no multiple times, he finally offered to call the driver and 'see what happened.' He then claimed that I told the driver that the missing item had already been delivered (I most certainly did not), and asked me that same question again two times for good measure. I was first offered a 'full refund,' thinking that would be for my entire order, then it was walked back to a credit, then ultimately a credit for only the missing item. After 2 screw-ups and wasting several hours of my time, the least he could have offered was to (finally) deliver the item, if not a full refund on the entire order, and on top of it he rudely ended the chat when I requested to speak with someone else. Fortunately, I captured screenshots of the entire conversation.
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