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App name
ButterflyMX
Description
ButterflyMX allows you to open and manage doors from your smartphone. Once our smart intercom has been installed at your property, downloading this app will provide you with features such as video calling, virtual keys, delivery PINs, elevator controls, and much more - all designed to make building access easy for you and your guests. What's more, all door entries are recorded with a date- and time-stamped photo available for review in both the mobile app and on the property management dashboard. We've designed our software and hardware to be secure, convenient, and affordable. If you would like to learn how ButterflyMX can transform your building, visit: www.butterflymx.com
Needs a widget
by kev53318 on 2021/06/01 23:17
Would have given 5 stars but having a widget would make it a lot easier for opening doors
Virtual keys often don’t work!
by Matt98102 on 2021/06/01 19:11
Around half the time, virtual keys don’t work. Conceptually the concept is a good one but the implementation is flawed
Super Convenient
by A McMillan on 2021/05/30 02:26
I couldn't imagine living somewhere who didn't have this app. The virtual key is amazing! I locked my keys in my car late at night and was able to get in my building with no problems. I have no complaints!
Clutch
by Allenf11 on 2021/05/25 03:14
hella convenient
i miss my old analog buzzer
by FreeMeFromMyFone on 2021/05/11 03:08
my landlord forced us into this, and it is every bit as annoying as i feared. who wants to be *more* tethered to their phone than they are already? i regularly put my phone on silent/do not disturb and didn’t need to worry about missing someone at the door. now i do (and yeah, i guess now i can let someone in the building when i’m not home because..., that’s when i need to let guests in, when i’m not home?). keep your old school buzzer if can folks.
Excellent
by OMG, I LOVE IT! on 2021/05/08 01:27
Excellent service
Delivery drivers can’t figure this thing out
by vananything on 2021/05/06 02:41
I want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it. What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right? Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver. If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great. But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out. (Also, showing anyone on the street my name if they know my unit number?? Gross!)
Love my butterfly
by angelface 1966 on 2021/04/29 01:33
I love it especially welcoming me home , love it 🥰
Serious problems... please fix them!
by jeffpreiss on 2021/04/28 03:38
There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it.
Effortless
by dr. money man 123 on 2021/03/13 01:58
Easy fast no problems 5 stars
Slow connections fall back to slow phone call
by Sashazur on 2021/03/04 22:57
If your phone isn’t on a fast enough connection to do video, you won’t be notified by the app when someone wants to be let in - instead the system will fall back to a regular phone call. Often there’s enough of a delay when connecting a call, that if whoever wanted to be let in was in a hurry, they’ve already given up and left. In situations like this it would be better if the app still notified you but only sent audio (plus maybe a single photo).
Perfect.
by AsynChris1 on 2021/02/27 03:19
I love this app. Makes it so convenient to let guest in and see who’s ringing your bell.
Works like a charm
by BPhish15 on 2021/02/24 02:40
Simple, Easy, Reliable Never lets me down. Easy to use. Great functionality. A+ all the way.
Butterfly
by Kwerbs on 2021/02/22 01:30
I really enjoy this feature at my apartment building WHEN IT WORKS. Too many times it won’t open the door. It will repetively says open the door, wait or the best one, it’s not your fault, it’s ours.
Difficult if you move!
by SRA123456 on 2021/02/05 05:55
It is a great app but does need a lot more improvements to keep up with trends. If you move from one building to another that has the system you will be unable to use this app. Butterfly should make it easier to update your information when you move. They have no plans on making the app improve or better this is why I rate it one star.
Evidence against Managment Co false disclosure
by DrVitaloty on 2021/02/02 03:36
Per my much younger neighbor: found out I could review history of folks buzzed up. Building seeking damages on false claim, your technology confirms it
Can’t change PIN
by ";...;" on 2021/01/17 23:32
Wanted to set a pin to open the doors at my apartment complex, and all of their instructions on how to change a pin don’t cover what to do when it says “disabled” and clicking on the button does nothing. Also just not working for our package room unless you have a PIN, so I literally cannot pick up my packages unless there are people in the office.
I just love this system it let you see who coming it just the greatest system to have .
by sharon 0413 on 2021/01/12 01:41
This is a system I’ll tell my friends an family about
Saquanna C.
by quanna K on 2021/01/11 22:42
I love , love , love it! It makes me feel so safe.
How do your company protect users privacy? How will the date be used?
by user23658 on 2021/01/10 20:51
How do your company protect users privacy? How will residents’ data be used?
Great app, so convenient!
by Jane EG on 2021/01/08 22:20
I seriously don’t know how I lived without ButterflyMX at my old place. My new apartment has the butterflymx intercom and it’s so convenient. I love being able to open the door to my building with my phone (I use the swipe to open pretty much every time I come home) and it’s waaaay easier to let my friends in now that I don’t have to go downstairs to open the door for them. Also easier to let postmates/Uber eats drivers in and get food delivered right to my door. Plus I can actually see who’s at the door from my phone instead of just opening it when someone buzzes (dangerous) or having to go downstairs to check So far I havent had any issues with the he app - it was easy to set up and navigate. Works smoothly and video calls come through clear. I love that in the app I can make a virtual key (I use them for my dog walker, the key is set up to let her in every weekday while I’m at work which is super useful). My building also has a package room which is awesome because I get a notification when I receive a package and don’t have to worry about it being stolen or lost. Overall I’m sooo glad I have ButterflyMX at my building and the app works really well. No complaints here!
Oft missed notifications and poor watch user experience
by hello user review on 2020/12/31 23:40
We just moved into a new building that is using the butterfly app for the entrance access system. A few feedbacks 1) notifications are often missed causing fedex and ups deliveries to be missed. It is really frustrating that the notification sound is so brief that by the time you locate your phone, the call has been missed and the delivery person is gone 2) two ways to receive notifications via app or via phone. The phone method seems not to work 3) crappy watch app - you can only open the door via your watch but there is no compatibility with the phone app when you receive notification of visitors calling to your watch nor can you easily let someone into the door if someone is dialing you for access due to this issue 4) poor security - because the panel is street facing, i have been called by random persons wanting to harass residents by calling individuals at random to see who will answer. This can be incredibly scary late at night. 5) visitor code compatibility with delivery services - ups and fedex apps allow you to provide a code to the delivery person to get in if you are not home but the butterfly app only allows you to send a link to one time visitors which is incompatible with delivery apps
Thanks for delivering my package
by peggyfindit on 2020/12/24 02:20
Thank you thank you thank you
Incredibly unreliable
by Katie2395 on 2020/12/08 00:04
This is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using the app. When visitors request to be let in, the app does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it.
My Notifications Keep Changing
by kitty omega on 2020/11/25 17:19
This app is crazy. I keep having to reset the app to alert me with app notifications when someone is buzzing me. Yet I keep getting phone calls from the intercom. It’s driving me insane. Please fix your app.
Runs on iWatch using Shortcuts
by jerry8050 on 2020/11/21 20:59
Works like a charm every time.
Not working properly
by kasper1989 on 2020/11/17 12:59
App not working properly. Says there are no internet connection when there are.
Amazing Technology
by NanJeKo on 2020/11/16 14:45
Imagine opening the gate from your apartment. Imagine giving a virtual key with a time limit. There are so many more features that I haven’t attempted to use yet. Absolutely Amazing! 💗
This system is terrible, it takes forever to route a call
by nethersmurf on 2020/11/16 02:42
I live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later
Really cool app no complaints
by grandpaSimpson on 2020/11/14 16:15
Our apartment building has been using the system for the last four months and it works very well. Incredible convenience; especially when we have visitors. The only slight iffy-ness is the Siri integration; that does not work reliably.
Can’t stand it
by Emojeo on 2020/11/09 23:10
Why do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want. Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile. Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.
ButterflyMX (BMX) Is Helpful, but Hard for Others to Grasp
by SF_29_415 on 2020/10/19 23:49
For me, the app is very helpful because I can see who is calling me or was come over easily. However explaining to guess that the front door will open as well as the interior doors that lead to my apartment is unbelievably hard. No one seems to get the fact that they can come through all the doors since BMX has opened all the doors that lead to my apartment. So hopefully they can give a tutorial or have something on the screen to enlighten visitors about UI.
Karen8927
by KC.Ou812. on 2020/10/18 04:04
Our building has ButterflyMX. I enjoy having it. Yet we have had so many issues with it in the last 2 months it has gotten very Frustrating! I have done all the updates and after the install more problems occur! The people that live in my building really depend on it! Please fix the issues and I will contact our administrator. Even though she will be gone for a few weeks! Thank you, Karen 8927
Unreliable, doesn’t support common use cases
by 48428052262 on 2020/10/16 18:31
When backend severs are down or the internet is down nothing works. Everything is slow even when it does (app and door panel UI lag). There’s no way to leave plain-text instructions for delivery drivers like postmates, ups, fedex, or amazon because you can’t put a QR code in your message to the driver with those companies, so get used to being interrupted at work to buzz people in if you want packages delivered (assuming the front panel is working right and the call/notification even comes through)
Sometimes
by heyma32k on 2020/10/08 04:30
I like the fact you can see your visitors on a screen when they visit. If someone rings the bell and you aren’t there the screen will take a photo of them as a missed visitor notification. There are many exits and you have the option most of them.
Great! Let’s get rid of the pop ups though
by mk7baby on 2020/10/07 15:35
Every time I open the app I receive a pop up before even able to open the door. I don’t need reminders when I have a million things in my hands. Let me just slide to unlock.
So helpful!!
by kerryjbarns on 2020/10/06 23:13
Being able to open the door remotely is so nice!
Epic
by albie31 on 2020/10/02 15:06
Honestly works like a charm. Since they installed it at our building, life has been so much easier. AmaZing app
Not working on Apple Watch!
by syadav23 on 2020/09/28 03:12
Could you Please update and fix the app on the Apple Watch. It keeps saying log in to your iPhone even though it is logged in! Thanks! I’ll update the rating once done!
Inconsistent
by j appcl on 2020/09/25 13:29
Over the past several months the application works to open the gate periodically after many attempts. Any building owner considering using their services so look elsewhere. Tried contacting through app, continuous messages of “we are working on it with your building”. This morning couldn’t get the app to release the gate at all.
App is Inconsistent
by Geeg Cee on 2020/09/18 12:55
I was locked out of my building - again - with ButterflyMX. It works for weeks at a time and then becomes catastrophic. That is the problem with apps that solely rely on internet connection - both parts of technology can be pretty unpredictable. Also, the app completely seizes with the iOS 14 update. It’s almost as if the buttons don’t exist. Crazy.
Not enough time spent in development
by JRC2020 on 2020/09/07 22:59
Poor app with unreliable functionality. This company either doesn't spend enough time or money to develop their products
nice
by sharon1084 on 2020/08/20 21:10
incredible app
Makes it hard to just open the door
by mdwittenberg on 2020/08/18 04:58
App frequently displays a full screen notification of “new features”, blocking you from actually using the app to open the door. The switch to open the door should ALWAYS be the first thing shown when you launch the app. EDIT: Developer indicated they are working to fix this, hooray!
Good idea, not quite great...
by Hildo BK on 2020/08/16 20:16
The idea is sound. Problem is the app and connectivity. First off, you have to have your phone nearby at all times to know a call is coming through. And if your phone is on vibrate there’s a high chance you won’t notice a visitor. When it rings if your phone is locked you have to unlock it before you can open the door, which takes time. And that time matters bc there’s a delay between the doorbell being pushed and the phone ringing (not long but sometimes long enough for people to leave). It’s not compatible with any home hubs other than Brilliant. The Alexa skill only lets you open the door. It doesn’t ring when someone’s at the door. I like it but it needs a few tweaks. The first tweak should be to improve the app. Make it so that it’s easier to open the door when someone rings and have the camera pop up immediately. I think the second tweak would be to make it more compatible with home hub devices so I don’t always have to have my phone at the ready and others can open the door when a visitor rings.
Hate
by gugghyfyfhffhfhfhfhfh on 2020/08/15 17:14
Terrible. Miss packages if my phone is silent. App doesn’t ring always, sometimes just random number. I can’t believe we’re stuck with this system
Lifesaver
by Julia M S on 2020/08/03 15:23
How did I ever live in a building without ButterflyMX? I used to have a old buzzer and the amount of times that my door would randomly buzz and I had no idea who was at the door so I would randomly just press to let them in was astonishing and dangerous. Now I am actually able to see who is at my door via a video call before I let them in. I feel so much safer in my building now. That is just one of a million reasons why I love ButterflyMX. It has added more convenience and sense of security to my life than any other building amenity I’ve experienced. I can’t recommend it enough!
A Total Faliure
by He made me do this on 2020/07/30 22:39
Broken again. A daily occurrence. Total failure. Horrible product. What’s the point of having a computerized door system to let people in if it’s always broken. You all have built a failure. What a boondoggle. Just saw the name of the LLC is “Runs Like Butter” and had to come back. “Runs Like Doodoo Butter” is more like it. This product has made my life infinitely more complicated. Especially during Covid. The. Worst. Came back to say the screen is down again. Stacks of delivery people milling around door. Another 90 degree day of choosing whether to walk down four flights or get in an Covid dice roll elevator. I reiterate, total failure.
Great App
by Jmzb127835 on 2020/07/30 13:13
Super convenient to use A++++
Works but awkward
by bluewhirl on 2020/07/29 22:32
It’s slow to startup. I don’t really understand why it presents itself like a phone call when someone is at door. Confuses me and they can’t ever hear me talk anyway. Why can’t i see a video feed instead?
LOVE!!
by annarondeauuuuu on 2020/07/29 15:13
Great App!!! So convenient especially when you forget your keys all the time!!
Essential Building Feature
by UExplorer100 on 2020/07/27 18:08
When I first moved into my building, my property manager showed me the different amenities we have. They’re great but I don’t really use them too much. We just got Butterflymx before COVID and I have to say I can’t believe how much I use it. I can let deliveries in safely workout interacting with anyone using the video call to my app. They also have a virtual key that I’ve sent to my girlfriend that lets her in without even calling me. She loves it too cuz it’s so easy for her to get in. Can’t wait until our building opens back up and I can invite friends to a rooftop party! It’s a super cool touchscreen too!
Great App with 1 Suggestion
by jonathan.jacobs19956784 on 2020/07/24 17:01
Love this app. It would be great if you added the ability to chat other apartments in the building. This is especially helpful to warn others of Covid-19 contact or even to find out if other apartments also have their power out
Numerical Code Prefered
by * Queen Ree* on 2020/07/22 17:13
It is great but, would also prefer the option of giving guests a numerical code because I am not always available to answer the door.
Doesn’t work
by crismansur on 2020/07/22 13:36
The door doesn’t open and I often get stuck outside when I go running and don’t want to bring any keys. Also tried the PIN and also doesn’t work. Do not recommend it.
So good
by hellolove3 on 2020/07/15 21:40
This app is so good. I only have positive things to say! :)
Video call
by saucysky on 2020/07/13 23:24
Pretty good quality for seeing who’s at the door but sometimes it takes awhile to ring on my phone to be able to open the door. Therefore, person waiting at the door might be waiting a couple minutes to get in
Makes life easy
by Crossifixio on 2020/07/13 20:49
Great help everyday
Great
by seeewen on 2020/07/12 18:47
Great app perfect
Next level convenience
by AlexSnyc on 2020/07/12 15:30
My building just introduced the ButterflyMX service and I was in immediate disbelief that I ever functioned in NYC apartments without it. The app allows you to create ‘virtual keys’ for preapproved visitors, so I created one for my dog walker who comes every weekday around lunchtime. Now he enters the building without having to buzz a bunch of my neighbors’ units until someone lets him in. We also have a key fob on our elevator, so when I ordered seamless I’d have to go downstairs to grab my food. But somehow ButterlyMX unlocks the elevator for the delivery guy to only get to my floor, so I no longer have to go down to the lobby to grab my deliveries. Incredible convenience! Mobile app is great too!
Do not like
by Djdjfjfjfurh on 2020/07/10 13:15
It rarely works in a timely manner. It always asks me permission to turn on video in my device when someone is at the door. You would think once I did that it would be permanent. Also, the virtual key feature is not reliable.
Great app!
by KlopexD on 2020/07/08 17:44
Awesome app! Super easy to use!
Works pretty well.
by Max Kepler on 2020/07/07 16:53
I don’t love this app, but it does work pretty well, overall.
Easy Access
by AirRowdy on 2020/07/07 02:43
Makes getting in and out of my building so much easier!
why does some random company need to keep track of who i let into my building?
by Flyalot on 2020/07/01 19:49
honestly, i’d rather have an old-school buzzer than one more tech company tracking my every move through an app and recording and storing data of who goes in and out of my building.
Amazing app!
by Dr. Greedy Panda on 2020/07/01 17:03
Using this app for contactless entry into my building is amazing. I no longer need to touch the door handle, I just use the app and the door automatically opens. I also sent a virtual key to my brother and whenever he scans it to get into my building not only does the door automatically opens for him but I also get a notification whenever he uses it. I love it!
Amazing App
by Dar Pancake Lover Forever Teel on 2020/06/30 21:32
Very Easy
Awesome
by cheri talbot on 2020/06/29 23:03
Very secure and great
Easy
by Dave0321 on 2020/06/24 22:58
Great app easy to use
Camera Functionality
by Onewickedboi on 2020/06/23 18:28
The camera feature works well, but is it possible that you can add a feature for users WITHOUT admin level access so that they can access cameras at all times, and not just when somebody is buzzing? Such accessibility will enhance security of the building.
Fahad
by بو فارس ٧٧٧ on 2020/06/19 23:19
good 👍
Unstable and buggy
by Abe659 on 2020/06/19 17:57
I hate it. I wish my landlord didn’t force me to use this to open my door. The app crashes while you try to open the door. Also highly annoying to be forced to use an app to open your door. I like to have my phone on silent at home, and now I’m forced to keep it with the volume on simply to ensure that I don’t miss my deliveries.
Awesomeness
by VA Diva on 2020/06/19 15:12
Great app. Easy to use. Makes having guest over virtually easy!
Not working
by Lizziiiiie on 2020/06/18 23:29
The system is down it’s not working
A great app.
by Kiapatra36 on 2020/06/14 21:20
I really enjoy this app.
This app is really good
by AliLaraG on 2020/06/11 21:28
This app and the system are excellent. The feature for handling your visitors is the best
Worst buzzer app
by Tom Beam on 2020/06/10 19:24
My building used this from the start, installed in a brand new building. From the start it hasn’t worked properly, if at all. We are four years in and still have yet to have a prolonged period (meaning a few months) where this app has worked properly. Avoid it if you can. Customer service is trash too. Lots of we are sorries but very little fixing it and making it work. Would leave less stars if possible.
App
by ChuckB2017 on 2020/06/08 23:48
Great app very useful
Terrible user experience
by edG00001 on 2020/06/06 17:58
Arg
Convenient and easy!
by L.Pavach on 2020/06/06 16:11
Virtual key function is a nice extra to let in visitors and service people.
Property manager
by Nana Hemaa on 2020/06/03 12:45
Great app
Locked out
by KK1137 on 2020/05/30 20:36
Got locked out of my apartment today due to the ButterflyMX system not working. Was unable to use the swipe to open opera on, it would say open on my phone but the door wouldn’t open. I tried making myself two different virtual keys, both of them the system said was invalid. This is not the kind of thing where glitches are okay.
ugh
by gatobeast on 2020/05/30 16:51
i wish it didint exist
Very unreliable
by lunastargazed on 2020/05/30 13:11
Don’t trust all the 5 star reviews they are fake and if you read further many reviews that have “5 stars” are negative. The system is incredibly buggy and unreliable. Tech support rarely responds and if they do they email you a generic response or just blame the internet, building or you. I’ve tried to get someone to call me and it doesn’t happen. I’ve missed deliveries, have been locked out several times, and often have to go down to open the door for people. As others have reported the intercom is also not intuitive for many of the delivery folks.
Works‼️
by bklynsuga on 2020/05/30 02:03
Simply and easy to you
So far very smooth
by xxxcgqp on 2020/05/24 12:36
Just easy, well put together app. Fires every time.
Works every time!
by SofiaChitra2015 on 2020/05/23 23:29
Works every time
Horribly unreliable
by legallycurly on 2020/05/23 19:55
This system sounds great in theory and I so wish it worked. It does not. Do not depend on it, ever. It will leave your dog walkers stranded outside and your animals stuck without a pet sitter. You will never be able to use it for deliveries—so go ahead and make sure you’re appropriately dressed to walk outside and meet every delivery person. You will not be able to get assistance from Butterflymx as customer service does not respond and there’s zero help helpful information on the website or app. I hope you heed this warning and do not find yourself relying on this abysmal system.
Helps me stay safe
by Ashley L.R on 2020/05/23 13:10
I recently moved into a building that has ButterflyMX. I hadn't heard of ButterflyMX before, but I am sooooo grateful to have it. I have underlying conditions that make me more susceptible to Covid-19 and I go out of my way to avoid touching things. With ButterflyMX, I can open the door of my building using the app on my iphone. I also just discovered a way to do this via Siri. I set it up so all I have to do is say to siri "open door," and the door magically opens. I don't have to touch anything. The other thing I appreciate is that when deliveries come (I order food a lot), I can see the delivery person through the mobile app and can let them in. In my old apartment, I had to walk to the kitchen and speak into the intercom system that was on my wall. Now I can do it from my phone. It doesn't seem like a big difference, but it actually is very useful. The last thing worth mentioning is that the ButterflyMX customer service team is awesome. When I moved in, I wanted to make some small customizations. So I found the ButterflyMX phone number and just called. The customer service team walked me through all the steps to make the necessary changes. Was super easy and they were so friendly. I really like this app, especially during this crazy time we are living in.
The lobby call.
by Michigan61 on 2020/05/08 21:49
Works so well 👍🏻👍🏻
Meh it works 78 percent of the time
by moto30" on 2020/05/07 21:04
Meh.
Good
by gshjskeoejebebsjsjsjjdjd on 2020/05/07 17:13
Good app just need some work on the menu selection
Door not working at alll
by Madeleineg55 on 2020/05/06 21:19
Awful
Need an update
by Fix twitter app t logout on 2020/05/04 16:10
I have an issue with this app since it never open the door, it says accept this n that n I always do it n won’t works. Always won’t let me press to open went I get a delivery or visit always an issue
Great idea, but much too slow
by MusikThomas on 2020/05/02 23:04
The idea to open doors and elevator access for apartment buildings is great. The design of the app is also great. But it’s much too slow. Everytime I get a delivery and try to open the door for the delivery people, they are already gone because the response time of this app is like 30s+ what means the delivery people already gave up the wait. So this makes this app for me unusable. Hope for future improvements. Thanks!
Customer service is lacking
by sad phace on 2020/05/02 14:42
They are thought to get a hold of and do not return calls
404 West 116th St,Apt 32, New York,NY, 10027
by Contrescarpe on 2020/05/01 18:52
Deliveries frequently Do Not Look at the Camera, Do not say anything and Do Not Identify themselves, or just as ineffectual, they say; “Delivery “. 8 times out if 10 I Fo Not Receive a Ring, 4 times out if ten, I might get a Notification that appears for 2 seconds on my iPhone screen with simply the Logo of the Butterfly. The they leave, and report; “☺️No body was home” or “ No answer”. I consider Butterfly to be Highly Ineffective, Inefficient, and 4 times out 5 results in no medication or food being delivered to a Handicapped woman, age 75, who is blind in one eye and has a full ankle prosthesis and the bones in her foot fused. I am extremely annoyed and at times spitting mad at the continuous problems with the Butterfly Door Control and answering system.
Always freezes on IOS
by Suu Cute on 2020/04/28 01:37
Always freezes on IOS devices.
Awesome:)
by thomasleon on 2020/04/27 18:22
Awesome app and easy technology to use. Perfect.
Great app, so convenient!
by Jane EG on 2021/01/08 22:20
I seriously don’t know how I lived without ButterflyMX at my old place. My new apartment has the butterflymx intercom and it’s so convenient. I love being able to open the door to my building with my phone (I use the swipe to open pretty much every time I come home) and it’s waaaay easier to let my friends in now that I don’t have to go downstairs to open the door for them. Also easier to let postmates/Uber eats drivers in and get food delivered right to my door. Plus I can actually see who’s at the door from my phone instead of just opening it when someone buzzes (dangerous) or having to go downstairs to check So far I havent had any issues with the he app - it was easy to set up and navigate. Works smoothly and video calls come through clear. I love that in the app I can make a virtual key (I use them for my dog walker, the key is set up to let her in every weekday while I’m at work which is super useful). My building also has a package room which is awesome because I get a notification when I receive a package and don’t have to worry about it being stolen or lost. Overall I’m sooo glad I have ButterflyMX at my building and the app works really well. No complaints here!
Helps me stay safe
by Ashley L.R on 2020/05/23 13:10
I recently moved into a building that has ButterflyMX. I hadn't heard of ButterflyMX before, but I am sooooo grateful to have it. I have underlying conditions that make me more susceptible to Covid-19 and I go out of my way to avoid touching things. With ButterflyMX, I can open the door of my building using the app on my iphone. I also just discovered a way to do this via Siri. I set it up so all I have to do is say to siri "open door," and the door magically opens. I don't have to touch anything. The other thing I appreciate is that when deliveries come (I order food a lot), I can see the delivery person through the mobile app and can let them in. In my old apartment, I had to walk to the kitchen and speak into the intercom system that was on my wall. Now I can do it from my phone. It doesn't seem like a big difference, but it actually is very useful. The last thing worth mentioning is that the ButterflyMX customer service team is awesome. When I moved in, I wanted to make some small customizations. So I found the ButterflyMX phone number and just called. The customer service team walked me through all the steps to make the necessary changes. Was super easy and they were so friendly. I really like this app, especially during this crazy time we are living in.
Good idea, not quite great...
by Hildo BK on 2020/08/16 20:16
The idea is sound. Problem is the app and connectivity. First off, you have to have your phone nearby at all times to know a call is coming through. And if your phone is on vibrate there’s a high chance you won’t notice a visitor. When it rings if your phone is locked you have to unlock it before you can open the door, which takes time. And that time matters bc there’s a delay between the doorbell being pushed and the phone ringing (not long but sometimes long enough for people to leave). It’s not compatible with any home hubs other than Brilliant. The Alexa skill only lets you open the door. It doesn’t ring when someone’s at the door. I like it but it needs a few tweaks. The first tweak should be to improve the app. Make it so that it’s easier to open the door when someone rings and have the camera pop up immediately. I think the second tweak would be to make it more compatible with home hub devices so I don’t always have to have my phone at the ready and others can open the door when a visitor rings.
This system is terrible, it takes forever to route a call
by nethersmurf on 2020/11/16 02:42
I live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later
Serious problems... please fix them!
by jeffpreiss on 2021/04/28 03:38
There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it.
Next level convenience
by AlexSnyc on 2020/07/12 15:30
My building just introduced the ButterflyMX service and I was in immediate disbelief that I ever functioned in NYC apartments without it. The app allows you to create ‘virtual keys’ for preapproved visitors, so I created one for my dog walker who comes every weekday around lunchtime. Now he enters the building without having to buzz a bunch of my neighbors’ units until someone lets him in. We also have a key fob on our elevator, so when I ordered seamless I’d have to go downstairs to grab my food. But somehow ButterlyMX unlocks the elevator for the delivery guy to only get to my floor, so I no longer have to go down to the lobby to grab my deliveries. Incredible convenience! Mobile app is great too!
Terrible & unusable
by Link8r on 2018/12/05 01:47
I gave 1 star out of five because that was the lowest. If I could choose, 1 out of a 1000. I really, really dislike this app - it’s usability is 0. Great idea, really great. Execution - terrible. I don’t know why but we’ve missed all calls - the delivery person just quits. The sound starts, the phone locks and the slider is as easy to use as opening a can with oily fingers. It just slides all over the place. I have to go down and rescue every poor soul locked in our building. I can’t imagine an app so poorly designed for its one function. I mean a 100% failure rate, there’s no signs given by the company offering instructions. The app doesn’t need high quality video (if that’s what’s killing its startup time) This is great idea and if they executed 10% it would be almost usable. Disappointing at how companies can make such awful decisions while acting in the pretenders of looking after the customer. Or, clearly, not even knowing who the customer is.
Can’t stand it
by Emojeo on 2020/11/09 23:10
Why do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want. Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile. Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.
Inconsistent and Difficult
by Shecky Greene on 2018/02/24 14:21
This app is possibly the most frustrating development in technological history. Conceptually it’s great, but in practice, it’s a headache. The touch screen is not intuitive so deliveries and guests often give up and call me. Then, because theres no way to remotely open the door without getting called on ButterflyMX, I have to stop what I’m doing and go down to the lobby to let them in. And if it’s a package, forget it, they’ll be back on the truck by the time you get downstairs. A feature that allows you to open the front door unprompted is essential. Also, when you do get a call on ButterflyMX all your devices start lighting up like a Parade and don’t stop even if you let someone in on one of the apps. God forbid you’re in a meeting with your phone and iPad, you’ve got to go digging in your bag to make it stop. While I believe this type of technology is the future, the past systems are still superior to this dreck.
Love this app
by LJK3410 on 2019/08/08 17:45
This app works all the time for me. I open the door for myself every day when walking up to the building, which is great because I don’t have to pull out my keys. When I’m having people over I send them a virtual key so they can let themselves in, and I receive a notification that they’ve used the key. The best part is I no longer miss deliveries while I’m at work because the video calls come straight to my smartphone allowing me to see it’s the delivery person and grant access so they can drop the packages off inside the vestibule, saving me trips to the post office to pick up stuff they can’t leave outside.
A great app
by jrod20183 on 2019/09/30 18:34
This app is great. I read some of the other reviews before leaving mine and I can honestly say I never have any issues. The only time the app hasn’t worked is when I don’t have an internet connection, which makes sense to me since it’s web based. I did email the support team about situations when I might not have internet due to data restrictions or caps, and they told me they’re rolling out a bluetooth feature that will allow me to open the door just using a bluetooth connection. Seems fair. I’ll continue to use this app because it’s convenient for me and my guests.
Essential Building Feature
by UExplorer100 on 2020/07/27 18:08
When I first moved into my building, my property manager showed me the different amenities we have. They’re great but I don’t really use them too much. We just got Butterflymx before COVID and I have to say I can’t believe how much I use it. I can let deliveries in safely workout interacting with anyone using the video call to my app. They also have a virtual key that I’ve sent to my girlfriend that lets her in without even calling me. She loves it too cuz it’s so easy for her to get in. Can’t wait until our building opens back up and I can invite friends to a rooftop party! It’s a super cool touchscreen too!
Lifesaver
by Julia M S on 2020/08/03 15:23
How did I ever live in a building without ButterflyMX? I used to have a old buzzer and the amount of times that my door would randomly buzz and I had no idea who was at the door so I would randomly just press to let them in was astonishing and dangerous. Now I am actually able to see who is at my door via a video call before I let them in. I feel so much safer in my building now. That is just one of a million reasons why I love ButterflyMX. It has added more convenience and sense of security to my life than any other building amenity I’ve experienced. I can’t recommend it enough!
Awesome for key-fobbed elevators
by Bergs58 on 2019/06/15 11:07
We have key-fobbed elevators in our building, which used to mean that whenever I had visitors over I would have to go down to our lobby to meet them. Since we installed ButterflyMX, whenever I grant access to our building the elevator to my floor is temporarily unlocked - allowing my guests to make it up to my apartment without me going downstairs. What's even cooler, all virtual keys that I issue to my friends or family unlock the elevator too. It has made living in my building so much more convenient. I love this product and use it every day.
Great for my house cleaner
by JPG1540 on 2019/06/13 19:56
This app this is a lifesaver. We have a house cleaner that comes every 2 weeks and before ButterflyMX I had to give her a key to get into our building, which always made me uncomfortable. After our building installed ButterflyMX, I’ve sent her a virtual key that only works when she needs access to the building. What’s more, whenever the key is used, I receive a push notification with a picture of the person who used it. If I decide to switch house cleaners, I can revoke the virtual key at anytime from the app. It’s awesome.
Inconsistent and inefficient
by palindrome212 on 2019/01/15 19:37
There are 3 big issues. First, when your device is not already open, the app inconsistently wakes the device up when someone buzzes. Seems to work on my phone but doesn’t on my iPad. Second, the process of opening your phone and getting to the app to see who is there is pretty cumbersome. It should be as quick as on a dedicated hard line- pick up the device and see the person who’s ringing- ideally on the lock screen. By the time I get to the app the person has often hung up. Third, there needs to be a way for me to open the buzzer unit’s camera to see who might be there even after they’ve hung up so that I can let them in after the fact. This is for now the most important missing feature of the system.
ButterflyMX (BMX) Is Helpful, but Hard for Others to Grasp
by SF_29_415 on 2020/10/19 23:49
For me, the app is very helpful because I can see who is calling me or was come over easily. However explaining to guess that the front door will open as well as the interior doors that lead to my apartment is unbelievably hard. No one seems to get the fact that they can come through all the doors since BMX has opened all the doors that lead to my apartment. So hopefully they can give a tutorial or have something on the screen to enlighten visitors about UI.
Not practical
by مكرمالسلطنه on 2019/02/05 18:58
Not practical because of a long delay from the time a visitor or delivery person rings your bell. To the first time your cell phone rings to inform you have a visitor. The visitor will be hearing 9 phone rings from the panel before your phone starts to ring informing you have a visitor. Unfortunately most visitors or delivery persons don’t waif passed these 9 rings & assume no one is in &leave. This is a problem that all the tenant in my building share. Butterfly has been unable to fix this problem because this is how the system operates. They had just forgotten to inform the buyers about this material system draw back which makes it completely unpractical. I would have avoided getting this system if I was tooled about this delay issue. Not practical.
3-D touch works great
by FHF925 on 2019/08/22 18:05
Loving this app. My favorite feature is the 3-D touch, which allows me to open the door without ever opening the app. It’s a thoughtful feature that tells me that thought about the user experience and the way people use their product every day. No one wants to constantly go in and out of apps, especially for something like opening the door. It’s the little things that make this product great.
Not ready for prime time
by keithdragon on 2018/04/06 20:58
Our building has had the system for a couple years and nothing but problems. Currently our system has been down for over two weeks because of a power surge. How could getting parts and getting this fixed take so long? Even when the system is working, deliveries are often not delivered or are left outside (this is downtown Boston) because delivery people can’t understand how to use it or it fails to connect to tenant. It usually takes 8 or so seconds between calling someone and the app actually popping up. Touch screen is flakey, often doesn’t respond to touch, u have to press a button several times to get it to do something.
Safer than ever!
by DCAndres on 2019/01/28 18:04
We live in a small condo building, so we never thought we could have one of those fancy intercoms used in large properties. Butterfly made it happen. Not only we have an excellent way to control access to our building but we can keep track who enters and exists the building. The app is phenomenal. If you are thinking about getting an intercom system, this is the one for you! Even better than the ones from large condo buildings.
This mobile app is awesome!
by MiW2068 on 2019/06/19 14:23
I love the app. I use it every day to let myself into the building. It's never failed me and they are constantly releasing updates to make it better. Just the other day they pushed out an update that allows me to open the door from my Apple Watch. I'm not sure what's with all the negative reviews about stability - my guess is it's something with the user's internet connection or mobile device.
Slow connections fall back to slow phone call
by Sashazur on 2021/03/04 22:57
If your phone isn’t on a fast enough connection to do video, you won’t be notified by the app when someone wants to be let in - instead the system will fall back to a regular phone call. Often there’s enough of a delay when connecting a call, that if whoever wanted to be let in was in a hurry, they’ve already given up and left. In situations like this it would be better if the app still notified you but only sent audio (plus maybe a single photo).
Incredibly unreliable
by Katie2395 on 2020/12/08 00:04
This is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using the app. When visitors request to be let in, the app does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it.
It's like a 24/7 mobile doorman
by tjomeara on 2019/06/12 15:16
This app is great. I see who is at my building’s front door before letting them in. I send virtual keys to my family, friends and our dog walker so they can get in whenever. My key-fobbed elevator is even unlocked when people call me or use a virtual key, which is awesome because I no longer have to walk down to the lobby to let them up. Looking forward to new features, like an Alexa integration.
Delivery drivers can’t figure this thing out
by vananything on 2021/05/06 02:41
I want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it. What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right? Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver. If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great. But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out. (Also, showing anyone on the street my name if they know my unit number?? Gross!)
Needs more mobile friendly features!
by Canine Is Here on 2018/02/08 04:43
The butterfly mx system was recently installed in my community and I understand that it’s going to take some time to adjust but if I could give this app negative stars I def would for one simple reason. There’s no button that simply opens the gate for delivery drivers or guests for that matter. Everyone has to search for your name or call you which is annoying because if I’m at work I might miss a call. Please add an option on the UI that simply says guest and a guest pin that I can give out if I’m having a large party at my house. And delivery drivers need a pin too that we can remotely change at our convenience.
Reliable and simple
by YippeeeKaiYea on 2019/06/26 20:24
This app is great. Lets me open the door from my smartphone which is super convenient when I don't want to pull out my keys. It also lets me see who is at the front door before i let them in. I would have given a 5 star but they don't have an integration with my electronic unit lock but i spoke to their team and they said they are creating one. Once they do, ill change my review to 5 stars!
Useless until there is a button to buzz open remotely
by olive77 on 2017/09/25 23:20
I dread deliveries since ButterflyMX has been installed in our building. The system is so complex that no delivery person really understands how to reach us. So they end up calling our cells and we have to go down six floors (no elevator...) This could be fixed with a simple feature: a button in the app that would open the door remotely. Every intercom system has this. Even the ones that were installed decades ago. I recommend the developer to quickly do some user research to understand what users really need. And to hire UX designers with a bit more user empathy. I can recommend people if you want.
Apple watch feature is awesome
by Oddessence on 2019/07/18 18:33
Love the new update that lets me open the door from my Apple Watch. It’s nice not having to pick up my phone whenever someone calls me from the intercom. I get the notification right to my watch and then can open the door with my watch as well. Also, when someone uses a virtual key I get a push notification on my Watch. It’s really convenient!
Easy and secure
by I'm Famous... on 2019/05/31 09:53
This is a great app and hardware. My apartment just upgraded to this and it’s been a life saver. I left my keys upstairs one day but was able to get back in the building using the app. It’s also nice if I’m at work and a package comes because through the FaceTime feature i can remotely let a delivery person into the building all while communicating where they’re leaving the package. So far i have had a really good experience and am happy it works as well as it does.
Trying to be like Ring, not there yet
by Mikehowie on 2018/04/27 11:44
Had my first visitor, got a notification banner at the top of my phone. Tapped it and nothing happened. So I went to the home screen and opened the app directly. Got another banner, but the app never advanced to show me any video because it said I had a poor internet connection, despite being connected to my (very fast) home WiFi. The swipe to open the door feature worked but I was never able to interact with my visitor on video or even see them. This app is trying to be like the Ring doorbell system but isn't there yet.
Amazing app!
by Dr. Greedy Panda on 2020/07/01 17:03
Using this app for contactless entry into my building is amazing. I no longer need to touch the door handle, I just use the app and the door automatically opens. I also sent a virtual key to my brother and whenever he scans it to get into my building not only does the door automatically opens for him but I also get a notification whenever he uses it. I love it!
Needs improvement, unreliable
by Lindsay1518 on 2018/12/01 07:58
As a Property Manager, I find this app to be frustrating and completely unreliable. Some days I have zero issues allowing visitors into my building and other days the app has zero function and freezes each time I try to acknowledge a call or release the door. In my opinion, this is completely unacceptable as this is one of the first impressions that a prospective resident or vendor has of our community. The tech support team is not very helpful and suggests the usual “delete and reinstall.” I actually sometimes miss our old, outdated system because at least it was reliable.
A Total Faliure
by He made me do this on 2020/07/30 22:39
Broken again. A daily occurrence. Total failure. Horrible product. What’s the point of having a computerized door system to let people in if it’s always broken. You all have built a failure. What a boondoggle. Just saw the name of the LLC is “Runs Like Butter” and had to come back. “Runs Like Doodoo Butter” is more like it. This product has made my life infinitely more complicated. Especially during Covid. The. Worst. Came back to say the screen is down again. Stacks of delivery people milling around door. Another 90 degree day of choosing whether to walk down four flights or get in an Covid dice roll elevator. I reiterate, total failure.
Swipe to open is great.
by Loco card on 2019/06/21 14:42
The swipe to open feature has been a great update to this app. Since I almost always have my phone in my hands, when I’m walking up to my buildings door I can easily let myself in. Looking forward to some other cool features, maybe something we’re I can ask Alexa to open my door?
Very unreliable
by lunastargazed on 2020/05/30 13:11
Don’t trust all the 5 star reviews they are fake and if you read further many reviews that have “5 stars” are negative. The system is incredibly buggy and unreliable. Tech support rarely responds and if they do they email you a generic response or just blame the internet, building or you. I’ve tried to get someone to call me and it doesn’t happen. I’ve missed deliveries, have been locked out several times, and often have to go down to open the door for people. As others have reported the intercom is also not intuitive for many of the delivery folks.
Horribly unreliable
by legallycurly on 2020/05/23 19:55
This system sounds great in theory and I so wish it worked. It does not. Do not depend on it, ever. It will leave your dog walkers stranded outside and your animals stuck without a pet sitter. You will never be able to use it for deliveries—so go ahead and make sure you’re appropriately dressed to walk outside and meet every delivery person. You will not be able to get assistance from Butterflymx as customer service does not respond and there’s zero help helpful information on the website or app. I hope you heed this warning and do not find yourself relying on this abysmal system.
Absolute Disaster
by heights438373 on 2018/02/19 23:50
We've lived in a building with ButterflyMX for six months and have had about one week of a usable door system- the rest of the time it's been consistently buggy with weeks' long stretches of it not working even a little bit. I have to tell all delivery people and friends to call my cell and then I have to run down to the lobby and let them in (annoying with two little kids in tow). I wish we just had an old fashioned buzzer. The delivery guy I just ran down to let in told me this happens at all of the buildings with ButterflyMX in the neighborhood. This is so obnoxious.
Sometime it works, but sometime it doesn’t
by khoifeesh on 2020/01/05 23:53
I don’t why this keeps happening but the app won’t open the door when I hit ButterflyMX when it goes through as a call. There also seems to be a delay where the caller is trying to call me to open the door vs. when I actually get the call through the app. And then there’s also when the person called at the door awhile ago and then it would pop up randomly later in the middle of the night. Please fix this developer!
Swipe To Unlock Door - Game Changer!
by Mikestan86 on 2018/06/27 11:35
Adding the swipe to unlock feature makes this system 1000x more functional, now if I get a call from someone downstairs that skipped the intercom entirely than I can still let that person in without having to go downstairs or ask the person to buzz me to let them in. Thanks!
Amazing App & Platform
by Naro NY on 2019/05/01 17:06
I am a property manager for a large RE management firm in NYC. ButterflyMX has been such an improvement in communication and security. Once installed it immediately brought value to my clients homes. Would highly recommend for any property managers or building owners. This is a great tool and can also assist with catching “unauthorized” visitors or illegal sublets.
Unpredictable
by Machoeel on 2019/08/27 05:29
My apt complex started using this as the only means of entering the property (from a push-button fob previously). I only have about a 60% chance of this working any particular time. After contacting support with a detailed explanation of what was happening, a flippant response that I need to contact my ISP was hastily written. I wrote back explaining (again) that I open the app 3 blocks away from my apt and am not even on wifi, so why would my ISP matter? I am by FAR not the only resident in our complex that has had problems with this app. Although it is a great concept, if it doesn't work on a somewhat consistent basis, what good is it? Our previous push-button key fob worked flawlessly. The funny thing is we still need the key fob for other doors. Good luck of you HAVE to use this app.
Package Room is awesome
by 4747484 on 2019/06/17 19:56
We used to have package lockers, and it was frustrating because the oversized packages wouldn’t fit, and I had to retrieve them from the front desk, which wasn’t always staffed. Now I just get a push notification on my app letting me know that any package is here. I can pick it up any time. I love it.
App & System Needs improvement
by v-guest on 2019/03/15 15:38
The new app makes it more difficult and takes a little bit longer to create a virtual key. Also, the door/elevator needs to stay open longer then 5 seconds. Nobody can wait for the elevator to come down in time, key in, then push the button in 5 secs unless they've got it mastered. They have to time it perfectly and it just ends up frustrating the visitors then I have to walk down to get them.
So buggy
by Rpags on 2018/05/09 19:34
This app is incredibly frustrating. It’s extremely buggy and will often have a hard time actually opening the front door. One bug in particular seems to be that the first time someone buzzes you after the app updates, if you open the app to open the door, a pop up comes up saying there is an update. When you close out of that notification you can no longer open the door. Please simplify the UI so I don’t have to constantly let people into my building manually!
Great App with 1 Suggestion
by jonathan.jacobs19956784 on 2020/07/24 17:01
Love this app. It would be great if you added the ability to chat other apartments in the building. This is especially helpful to warn others of Covid-19 contact or even to find out if other apartments also have their power out
Works really well most of the time
by djp517 on 2019/12/05 04:39
Great app that usually works fine. Every so often it takes a few extra seconds for the door to unlock - it seems like there’s some kind of delay between the app and the door - but otherwise it’s really good. Virtual key tool is great and I like the video intercom feature
Still needs tweaks to work properly/efficiently
by jm19203 on 2019/07/03 09:22
They sold our building owners on several points that have yet to materialize. Namely, the main screen includes a multitude of buttons/options (confusing to most delivery people); so system cannot display a simple list of apartments in a list to select from. They’re still working on it..though that should have been part of the release when sold to us.
Rating Trends
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4.0
15,728 total
 5
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963
Current Version (1.84)
4.0
15,679 total
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 1
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App name
ButterflyMX
Description
ButterflyMX allows you to open and manage doors from your smartphone. Once our smart intercom has been installed at your property, downloading this app will provide you with features such as video calling, virtual keys, delivery PINs, elevator controls, and much more - all designed to make building access easy for you and your guests. What's more, all door entries are recorded with a date- and time-stamped photo available for review in both the mobile app and on the property management dashboard. We've designed our software and hardware to be secure, convenient, and affordable. If you would like to learn how ButterflyMX can transform your building, visit: www.butterflymx.com
Needs a widget
by kev53318 on 2021/06/01 23:17
Would have given 5 stars but having a widget would make it a lot easier for opening doors
Virtual keys often don’t work!
by Matt98102 on 2021/06/01 19:11
Around half the time, virtual keys don’t work. Conceptually the concept is a good one but the implementation is flawed
Super Convenient
by A McMillan on 2021/05/30 02:26
I couldn't imagine living somewhere who didn't have this app. The virtual key is amazing! I locked my keys in my car late at night and was able to get in my building with no problems. I have no complaints!
Clutch
by Allenf11 on 2021/05/25 03:14
hella convenient
i miss my old analog buzzer
by FreeMeFromMyFone on 2021/05/11 03:08
my landlord forced us into this, and it is every bit as annoying as i feared. who wants to be *more* tethered to their phone than they are already? i regularly put my phone on silent/do not disturb and didn’t need to worry about missing someone at the door. now i do (and yeah, i guess now i can let someone in the building when i’m not home because..., that’s when i need to let guests in, when i’m not home?). keep your old school buzzer if can folks.
Excellent
by OMG, I LOVE IT! on 2021/05/08 01:27
Excellent service
Delivery drivers can’t figure this thing out
by vananything on 2021/05/06 02:41
I want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it. What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right? Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver. If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great. But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out. (Also, showing anyone on the street my name if they know my unit number?? Gross!)
Love my butterfly
by angelface 1966 on 2021/04/29 01:33
I love it especially welcoming me home , love it 🥰
Serious problems... please fix them!
by jeffpreiss on 2021/04/28 03:38
There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it.
Effortless
by dr. money man 123 on 2021/03/13 01:58
Easy fast no problems 5 stars
Slow connections fall back to slow phone call
by Sashazur on 2021/03/04 22:57
If your phone isn’t on a fast enough connection to do video, you won’t be notified by the app when someone wants to be let in - instead the system will fall back to a regular phone call. Often there’s enough of a delay when connecting a call, that if whoever wanted to be let in was in a hurry, they’ve already given up and left. In situations like this it would be better if the app still notified you but only sent audio (plus maybe a single photo).
Perfect.
by AsynChris1 on 2021/02/27 03:19
I love this app. Makes it so convenient to let guest in and see who’s ringing your bell.
Works like a charm
by BPhish15 on 2021/02/24 02:40
Simple, Easy, Reliable Never lets me down. Easy to use. Great functionality. A+ all the way.
Butterfly
by Kwerbs on 2021/02/22 01:30
I really enjoy this feature at my apartment building WHEN IT WORKS. Too many times it won’t open the door. It will repetively says open the door, wait or the best one, it’s not your fault, it’s ours.
Difficult if you move!
by SRA123456 on 2021/02/05 05:55
It is a great app but does need a lot more improvements to keep up with trends. If you move from one building to another that has the system you will be unable to use this app. Butterfly should make it easier to update your information when you move. They have no plans on making the app improve or better this is why I rate it one star.
Evidence against Managment Co false disclosure
by DrVitaloty on 2021/02/02 03:36
Per my much younger neighbor: found out I could review history of folks buzzed up. Building seeking damages on false claim, your technology confirms it
Can’t change PIN
by ";...;" on 2021/01/17 23:32
Wanted to set a pin to open the doors at my apartment complex, and all of their instructions on how to change a pin don’t cover what to do when it says “disabled” and clicking on the button does nothing. Also just not working for our package room unless you have a PIN, so I literally cannot pick up my packages unless there are people in the office.
I just love this system it let you see who coming it just the greatest system to have .
by sharon 0413 on 2021/01/12 01:41
This is a system I’ll tell my friends an family about
Saquanna C.
by quanna K on 2021/01/11 22:42
I love , love , love it! It makes me feel so safe.
How do your company protect users privacy? How will the date be used?
by user23658 on 2021/01/10 20:51
How do your company protect users privacy? How will residents’ data be used?
Great app, so convenient!
by Jane EG on 2021/01/08 22:20
I seriously don’t know how I lived without ButterflyMX at my old place. My new apartment has the butterflymx intercom and it’s so convenient. I love being able to open the door to my building with my phone (I use the swipe to open pretty much every time I come home) and it’s waaaay easier to let my friends in now that I don’t have to go downstairs to open the door for them. Also easier to let postmates/Uber eats drivers in and get food delivered right to my door. Plus I can actually see who’s at the door from my phone instead of just opening it when someone buzzes (dangerous) or having to go downstairs to check So far I havent had any issues with the he app - it was easy to set up and navigate. Works smoothly and video calls come through clear. I love that in the app I can make a virtual key (I use them for my dog walker, the key is set up to let her in every weekday while I’m at work which is super useful). My building also has a package room which is awesome because I get a notification when I receive a package and don’t have to worry about it being stolen or lost. Overall I’m sooo glad I have ButterflyMX at my building and the app works really well. No complaints here!
Oft missed notifications and poor watch user experience
by hello user review on 2020/12/31 23:40
We just moved into a new building that is using the butterfly app for the entrance access system. A few feedbacks 1) notifications are often missed causing fedex and ups deliveries to be missed. It is really frustrating that the notification sound is so brief that by the time you locate your phone, the call has been missed and the delivery person is gone 2) two ways to receive notifications via app or via phone. The phone method seems not to work 3) crappy watch app - you can only open the door via your watch but there is no compatibility with the phone app when you receive notification of visitors calling to your watch nor can you easily let someone into the door if someone is dialing you for access due to this issue 4) poor security - because the panel is street facing, i have been called by random persons wanting to harass residents by calling individuals at random to see who will answer. This can be incredibly scary late at night. 5) visitor code compatibility with delivery services - ups and fedex apps allow you to provide a code to the delivery person to get in if you are not home but the butterfly app only allows you to send a link to one time visitors which is incompatible with delivery apps
Thanks for delivering my package
by peggyfindit on 2020/12/24 02:20
Thank you thank you thank you
Incredibly unreliable
by Katie2395 on 2020/12/08 00:04
This is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using the app. When visitors request to be let in, the app does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it.
My Notifications Keep Changing
by kitty omega on 2020/11/25 17:19
This app is crazy. I keep having to reset the app to alert me with app notifications when someone is buzzing me. Yet I keep getting phone calls from the intercom. It’s driving me insane. Please fix your app.
Runs on iWatch using Shortcuts
by jerry8050 on 2020/11/21 20:59
Works like a charm every time.
Not working properly
by kasper1989 on 2020/11/17 12:59
App not working properly. Says there are no internet connection when there are.
Amazing Technology
by NanJeKo on 2020/11/16 14:45
Imagine opening the gate from your apartment. Imagine giving a virtual key with a time limit. There are so many more features that I haven’t attempted to use yet. Absolutely Amazing! 💗
This system is terrible, it takes forever to route a call
by nethersmurf on 2020/11/16 02:42
I live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later
Really cool app no complaints
by grandpaSimpson on 2020/11/14 16:15
Our apartment building has been using the system for the last four months and it works very well. Incredible convenience; especially when we have visitors. The only slight iffy-ness is the Siri integration; that does not work reliably.
Can’t stand it
by Emojeo on 2020/11/09 23:10
Why do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want. Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile. Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.
ButterflyMX (BMX) Is Helpful, but Hard for Others to Grasp
by SF_29_415 on 2020/10/19 23:49
For me, the app is very helpful because I can see who is calling me or was come over easily. However explaining to guess that the front door will open as well as the interior doors that lead to my apartment is unbelievably hard. No one seems to get the fact that they can come through all the doors since BMX has opened all the doors that lead to my apartment. So hopefully they can give a tutorial or have something on the screen to enlighten visitors about UI.
Karen8927
by KC.Ou812. on 2020/10/18 04:04
Our building has ButterflyMX. I enjoy having it. Yet we have had so many issues with it in the last 2 months it has gotten very Frustrating! I have done all the updates and after the install more problems occur! The people that live in my building really depend on it! Please fix the issues and I will contact our administrator. Even though she will be gone for a few weeks! Thank you, Karen 8927
Unreliable, doesn’t support common use cases
by 48428052262 on 2020/10/16 18:31
When backend severs are down or the internet is down nothing works. Everything is slow even when it does (app and door panel UI lag). There’s no way to leave plain-text instructions for delivery drivers like postmates, ups, fedex, or amazon because you can’t put a QR code in your message to the driver with those companies, so get used to being interrupted at work to buzz people in if you want packages delivered (assuming the front panel is working right and the call/notification even comes through)
Sometimes
by heyma32k on 2020/10/08 04:30
I like the fact you can see your visitors on a screen when they visit. If someone rings the bell and you aren’t there the screen will take a photo of them as a missed visitor notification. There are many exits and you have the option most of them.
Great! Let’s get rid of the pop ups though
by mk7baby on 2020/10/07 15:35
Every time I open the app I receive a pop up before even able to open the door. I don’t need reminders when I have a million things in my hands. Let me just slide to unlock.
So helpful!!
by kerryjbarns on 2020/10/06 23:13
Being able to open the door remotely is so nice!
Epic
by albie31 on 2020/10/02 15:06
Honestly works like a charm. Since they installed it at our building, life has been so much easier. AmaZing app
Not working on Apple Watch!
by syadav23 on 2020/09/28 03:12
Could you Please update and fix the app on the Apple Watch. It keeps saying log in to your iPhone even though it is logged in! Thanks! I’ll update the rating once done!
Inconsistent
by j appcl on 2020/09/25 13:29
Over the past several months the application works to open the gate periodically after many attempts. Any building owner considering using their services so look elsewhere. Tried contacting through app, continuous messages of “we are working on it with your building”. This morning couldn’t get the app to release the gate at all.
App is Inconsistent
by Geeg Cee on 2020/09/18 12:55
I was locked out of my building - again - with ButterflyMX. It works for weeks at a time and then becomes catastrophic. That is the problem with apps that solely rely on internet connection - both parts of technology can be pretty unpredictable. Also, the app completely seizes with the iOS 14 update. It’s almost as if the buttons don’t exist. Crazy.
Not enough time spent in development
by JRC2020 on 2020/09/07 22:59
Poor app with unreliable functionality. This company either doesn't spend enough time or money to develop their products
nice
by sharon1084 on 2020/08/20 21:10
incredible app
Makes it hard to just open the door
by mdwittenberg on 2020/08/18 04:58
App frequently displays a full screen notification of “new features”, blocking you from actually using the app to open the door. The switch to open the door should ALWAYS be the first thing shown when you launch the app. EDIT: Developer indicated they are working to fix this, hooray!
Good idea, not quite great...
by Hildo BK on 2020/08/16 20:16
The idea is sound. Problem is the app and connectivity. First off, you have to have your phone nearby at all times to know a call is coming through. And if your phone is on vibrate there’s a high chance you won’t notice a visitor. When it rings if your phone is locked you have to unlock it before you can open the door, which takes time. And that time matters bc there’s a delay between the doorbell being pushed and the phone ringing (not long but sometimes long enough for people to leave). It’s not compatible with any home hubs other than Brilliant. The Alexa skill only lets you open the door. It doesn’t ring when someone’s at the door. I like it but it needs a few tweaks. The first tweak should be to improve the app. Make it so that it’s easier to open the door when someone rings and have the camera pop up immediately. I think the second tweak would be to make it more compatible with home hub devices so I don’t always have to have my phone at the ready and others can open the door when a visitor rings.
Hate
by gugghyfyfhffhfhfhfhfh on 2020/08/15 17:14
Terrible. Miss packages if my phone is silent. App doesn’t ring always, sometimes just random number. I can’t believe we’re stuck with this system
Lifesaver
by Julia M S on 2020/08/03 15:23
How did I ever live in a building without ButterflyMX? I used to have a old buzzer and the amount of times that my door would randomly buzz and I had no idea who was at the door so I would randomly just press to let them in was astonishing and dangerous. Now I am actually able to see who is at my door via a video call before I let them in. I feel so much safer in my building now. That is just one of a million reasons why I love ButterflyMX. It has added more convenience and sense of security to my life than any other building amenity I’ve experienced. I can’t recommend it enough!
A Total Faliure
by He made me do this on 2020/07/30 22:39
Broken again. A daily occurrence. Total failure. Horrible product. What’s the point of having a computerized door system to let people in if it’s always broken. You all have built a failure. What a boondoggle. Just saw the name of the LLC is “Runs Like Butter” and had to come back. “Runs Like Doodoo Butter” is more like it. This product has made my life infinitely more complicated. Especially during Covid. The. Worst. Came back to say the screen is down again. Stacks of delivery people milling around door. Another 90 degree day of choosing whether to walk down four flights or get in an Covid dice roll elevator. I reiterate, total failure.
Great App
by Jmzb127835 on 2020/07/30 13:13
Super convenient to use A++++
Works but awkward
by bluewhirl on 2020/07/29 22:32
It’s slow to startup. I don’t really understand why it presents itself like a phone call when someone is at door. Confuses me and they can’t ever hear me talk anyway. Why can’t i see a video feed instead?
LOVE!!
by annarondeauuuuu on 2020/07/29 15:13
Great App!!! So convenient especially when you forget your keys all the time!!
Essential Building Feature
by UExplorer100 on 2020/07/27 18:08
When I first moved into my building, my property manager showed me the different amenities we have. They’re great but I don’t really use them too much. We just got Butterflymx before COVID and I have to say I can’t believe how much I use it. I can let deliveries in safely workout interacting with anyone using the video call to my app. They also have a virtual key that I’ve sent to my girlfriend that lets her in without even calling me. She loves it too cuz it’s so easy for her to get in. Can’t wait until our building opens back up and I can invite friends to a rooftop party! It’s a super cool touchscreen too!
Great App with 1 Suggestion
by jonathan.jacobs19956784 on 2020/07/24 17:01
Love this app. It would be great if you added the ability to chat other apartments in the building. This is especially helpful to warn others of Covid-19 contact or even to find out if other apartments also have their power out
Numerical Code Prefered
by * Queen Ree* on 2020/07/22 17:13
It is great but, would also prefer the option of giving guests a numerical code because I am not always available to answer the door.
Doesn’t work
by crismansur on 2020/07/22 13:36
The door doesn’t open and I often get stuck outside when I go running and don’t want to bring any keys. Also tried the PIN and also doesn’t work. Do not recommend it.
So good
by hellolove3 on 2020/07/15 21:40
This app is so good. I only have positive things to say! :)
Video call
by saucysky on 2020/07/13 23:24
Pretty good quality for seeing who’s at the door but sometimes it takes awhile to ring on my phone to be able to open the door. Therefore, person waiting at the door might be waiting a couple minutes to get in
Makes life easy
by Crossifixio on 2020/07/13 20:49
Great help everyday
Great
by seeewen on 2020/07/12 18:47
Great app perfect
Next level convenience
by AlexSnyc on 2020/07/12 15:30
My building just introduced the ButterflyMX service and I was in immediate disbelief that I ever functioned in NYC apartments without it. The app allows you to create ‘virtual keys’ for preapproved visitors, so I created one for my dog walker who comes every weekday around lunchtime. Now he enters the building without having to buzz a bunch of my neighbors’ units until someone lets him in. We also have a key fob on our elevator, so when I ordered seamless I’d have to go downstairs to grab my food. But somehow ButterlyMX unlocks the elevator for the delivery guy to only get to my floor, so I no longer have to go down to the lobby to grab my deliveries. Incredible convenience! Mobile app is great too!
Do not like
by Djdjfjfjfurh on 2020/07/10 13:15
It rarely works in a timely manner. It always asks me permission to turn on video in my device when someone is at the door. You would think once I did that it would be permanent. Also, the virtual key feature is not reliable.
Great app!
by KlopexD on 2020/07/08 17:44
Awesome app! Super easy to use!
Works pretty well.
by Max Kepler on 2020/07/07 16:53
I don’t love this app, but it does work pretty well, overall.
Easy Access
by AirRowdy on 2020/07/07 02:43
Makes getting in and out of my building so much easier!
why does some random company need to keep track of who i let into my building?
by Flyalot on 2020/07/01 19:49
honestly, i’d rather have an old-school buzzer than one more tech company tracking my every move through an app and recording and storing data of who goes in and out of my building.
Amazing app!
by Dr. Greedy Panda on 2020/07/01 17:03
Using this app for contactless entry into my building is amazing. I no longer need to touch the door handle, I just use the app and the door automatically opens. I also sent a virtual key to my brother and whenever he scans it to get into my building not only does the door automatically opens for him but I also get a notification whenever he uses it. I love it!
Amazing App
by Dar Pancake Lover Forever Teel on 2020/06/30 21:32
Very Easy
Awesome
by cheri talbot on 2020/06/29 23:03
Very secure and great
Easy
by Dave0321 on 2020/06/24 22:58
Great app easy to use
Camera Functionality
by Onewickedboi on 2020/06/23 18:28
The camera feature works well, but is it possible that you can add a feature for users WITHOUT admin level access so that they can access cameras at all times, and not just when somebody is buzzing? Such accessibility will enhance security of the building.
Fahad
by بو فارس ٧٧٧ on 2020/06/19 23:19
good 👍
Unstable and buggy
by Abe659 on 2020/06/19 17:57
I hate it. I wish my landlord didn’t force me to use this to open my door. The app crashes while you try to open the door. Also highly annoying to be forced to use an app to open your door. I like to have my phone on silent at home, and now I’m forced to keep it with the volume on simply to ensure that I don’t miss my deliveries.
Awesomeness
by VA Diva on 2020/06/19 15:12
Great app. Easy to use. Makes having guest over virtually easy!
Not working
by Lizziiiiie on 2020/06/18 23:29
The system is down it’s not working
A great app.
by Kiapatra36 on 2020/06/14 21:20
I really enjoy this app.
This app is really good
by AliLaraG on 2020/06/11 21:28
This app and the system are excellent. The feature for handling your visitors is the best
Worst buzzer app
by Tom Beam on 2020/06/10 19:24
My building used this from the start, installed in a brand new building. From the start it hasn’t worked properly, if at all. We are four years in and still have yet to have a prolonged period (meaning a few months) where this app has worked properly. Avoid it if you can. Customer service is trash too. Lots of we are sorries but very little fixing it and making it work. Would leave less stars if possible.
App
by ChuckB2017 on 2020/06/08 23:48
Great app very useful
Terrible user experience
by edG00001 on 2020/06/06 17:58
Arg
Convenient and easy!
by L.Pavach on 2020/06/06 16:11
Virtual key function is a nice extra to let in visitors and service people.
Property manager
by Nana Hemaa on 2020/06/03 12:45
Great app
Locked out
by KK1137 on 2020/05/30 20:36
Got locked out of my apartment today due to the ButterflyMX system not working. Was unable to use the swipe to open opera on, it would say open on my phone but the door wouldn’t open. I tried making myself two different virtual keys, both of them the system said was invalid. This is not the kind of thing where glitches are okay.
ugh
by gatobeast on 2020/05/30 16:51
i wish it didint exist
Very unreliable
by lunastargazed on 2020/05/30 13:11
Don’t trust all the 5 star reviews they are fake and if you read further many reviews that have “5 stars” are negative. The system is incredibly buggy and unreliable. Tech support rarely responds and if they do they email you a generic response or just blame the internet, building or you. I’ve tried to get someone to call me and it doesn’t happen. I’ve missed deliveries, have been locked out several times, and often have to go down to open the door for people. As others have reported the intercom is also not intuitive for many of the delivery folks.
Works‼️
by bklynsuga on 2020/05/30 02:03
Simply and easy to you
So far very smooth
by xxxcgqp on 2020/05/24 12:36
Just easy, well put together app. Fires every time.
Works every time!
by SofiaChitra2015 on 2020/05/23 23:29
Works every time
Horribly unreliable
by legallycurly on 2020/05/23 19:55
This system sounds great in theory and I so wish it worked. It does not. Do not depend on it, ever. It will leave your dog walkers stranded outside and your animals stuck without a pet sitter. You will never be able to use it for deliveries—so go ahead and make sure you’re appropriately dressed to walk outside and meet every delivery person. You will not be able to get assistance from Butterflymx as customer service does not respond and there’s zero help helpful information on the website or app. I hope you heed this warning and do not find yourself relying on this abysmal system.
Helps me stay safe
by Ashley L.R on 2020/05/23 13:10
I recently moved into a building that has ButterflyMX. I hadn't heard of ButterflyMX before, but I am sooooo grateful to have it. I have underlying conditions that make me more susceptible to Covid-19 and I go out of my way to avoid touching things. With ButterflyMX, I can open the door of my building using the app on my iphone. I also just discovered a way to do this via Siri. I set it up so all I have to do is say to siri "open door," and the door magically opens. I don't have to touch anything. The other thing I appreciate is that when deliveries come (I order food a lot), I can see the delivery person through the mobile app and can let them in. In my old apartment, I had to walk to the kitchen and speak into the intercom system that was on my wall. Now I can do it from my phone. It doesn't seem like a big difference, but it actually is very useful. The last thing worth mentioning is that the ButterflyMX customer service team is awesome. When I moved in, I wanted to make some small customizations. So I found the ButterflyMX phone number and just called. The customer service team walked me through all the steps to make the necessary changes. Was super easy and they were so friendly. I really like this app, especially during this crazy time we are living in.
The lobby call.
by Michigan61 on 2020/05/08 21:49
Works so well 👍🏻👍🏻
Meh it works 78 percent of the time
by moto30" on 2020/05/07 21:04
Meh.
Good
by gshjskeoejebebsjsjsjjdjd on 2020/05/07 17:13
Good app just need some work on the menu selection
Door not working at alll
by Madeleineg55 on 2020/05/06 21:19
Awful
Need an update
by Fix twitter app t logout on 2020/05/04 16:10
I have an issue with this app since it never open the door, it says accept this n that n I always do it n won’t works. Always won’t let me press to open went I get a delivery or visit always an issue
Great idea, but much too slow
by MusikThomas on 2020/05/02 23:04
The idea to open doors and elevator access for apartment buildings is great. The design of the app is also great. But it’s much too slow. Everytime I get a delivery and try to open the door for the delivery people, they are already gone because the response time of this app is like 30s+ what means the delivery people already gave up the wait. So this makes this app for me unusable. Hope for future improvements. Thanks!
Customer service is lacking
by sad phace on 2020/05/02 14:42
They are thought to get a hold of and do not return calls
404 West 116th St,Apt 32, New York,NY, 10027
by Contrescarpe on 2020/05/01 18:52
Deliveries frequently Do Not Look at the Camera, Do not say anything and Do Not Identify themselves, or just as ineffectual, they say; “Delivery “. 8 times out if 10 I Fo Not Receive a Ring, 4 times out if ten, I might get a Notification that appears for 2 seconds on my iPhone screen with simply the Logo of the Butterfly. The they leave, and report; “☺️No body was home” or “ No answer”. I consider Butterfly to be Highly Ineffective, Inefficient, and 4 times out 5 results in no medication or food being delivered to a Handicapped woman, age 75, who is blind in one eye and has a full ankle prosthesis and the bones in her foot fused. I am extremely annoyed and at times spitting mad at the continuous problems with the Butterfly Door Control and answering system.
Always freezes on IOS
by Suu Cute on 2020/04/28 01:37
Always freezes on IOS devices.
Awesome:)
by thomasleon on 2020/04/27 18:22
Awesome app and easy technology to use. Perfect.
Great app, so convenient!
by Jane EG on 2021/01/08 22:20
I seriously don’t know how I lived without ButterflyMX at my old place. My new apartment has the butterflymx intercom and it’s so convenient. I love being able to open the door to my building with my phone (I use the swipe to open pretty much every time I come home) and it’s waaaay easier to let my friends in now that I don’t have to go downstairs to open the door for them. Also easier to let postmates/Uber eats drivers in and get food delivered right to my door. Plus I can actually see who’s at the door from my phone instead of just opening it when someone buzzes (dangerous) or having to go downstairs to check So far I havent had any issues with the he app - it was easy to set up and navigate. Works smoothly and video calls come through clear. I love that in the app I can make a virtual key (I use them for my dog walker, the key is set up to let her in every weekday while I’m at work which is super useful). My building also has a package room which is awesome because I get a notification when I receive a package and don’t have to worry about it being stolen or lost. Overall I’m sooo glad I have ButterflyMX at my building and the app works really well. No complaints here!
Helps me stay safe
by Ashley L.R on 2020/05/23 13:10
I recently moved into a building that has ButterflyMX. I hadn't heard of ButterflyMX before, but I am sooooo grateful to have it. I have underlying conditions that make me more susceptible to Covid-19 and I go out of my way to avoid touching things. With ButterflyMX, I can open the door of my building using the app on my iphone. I also just discovered a way to do this via Siri. I set it up so all I have to do is say to siri "open door," and the door magically opens. I don't have to touch anything. The other thing I appreciate is that when deliveries come (I order food a lot), I can see the delivery person through the mobile app and can let them in. In my old apartment, I had to walk to the kitchen and speak into the intercom system that was on my wall. Now I can do it from my phone. It doesn't seem like a big difference, but it actually is very useful. The last thing worth mentioning is that the ButterflyMX customer service team is awesome. When I moved in, I wanted to make some small customizations. So I found the ButterflyMX phone number and just called. The customer service team walked me through all the steps to make the necessary changes. Was super easy and they were so friendly. I really like this app, especially during this crazy time we are living in.
Good idea, not quite great...
by Hildo BK on 2020/08/16 20:16
The idea is sound. Problem is the app and connectivity. First off, you have to have your phone nearby at all times to know a call is coming through. And if your phone is on vibrate there’s a high chance you won’t notice a visitor. When it rings if your phone is locked you have to unlock it before you can open the door, which takes time. And that time matters bc there’s a delay between the doorbell being pushed and the phone ringing (not long but sometimes long enough for people to leave). It’s not compatible with any home hubs other than Brilliant. The Alexa skill only lets you open the door. It doesn’t ring when someone’s at the door. I like it but it needs a few tweaks. The first tweak should be to improve the app. Make it so that it’s easier to open the door when someone rings and have the camera pop up immediately. I think the second tweak would be to make it more compatible with home hub devices so I don’t always have to have my phone at the ready and others can open the door when a visitor rings.
This system is terrible, it takes forever to route a call
by nethersmurf on 2020/11/16 02:42
I live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later
Serious problems... please fix them!
by jeffpreiss on 2021/04/28 03:38
There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it.
Next level convenience
by AlexSnyc on 2020/07/12 15:30
My building just introduced the ButterflyMX service and I was in immediate disbelief that I ever functioned in NYC apartments without it. The app allows you to create ‘virtual keys’ for preapproved visitors, so I created one for my dog walker who comes every weekday around lunchtime. Now he enters the building without having to buzz a bunch of my neighbors’ units until someone lets him in. We also have a key fob on our elevator, so when I ordered seamless I’d have to go downstairs to grab my food. But somehow ButterlyMX unlocks the elevator for the delivery guy to only get to my floor, so I no longer have to go down to the lobby to grab my deliveries. Incredible convenience! Mobile app is great too!
Terrible & unusable
by Link8r on 2018/12/05 01:47
I gave 1 star out of five because that was the lowest. If I could choose, 1 out of a 1000. I really, really dislike this app - it’s usability is 0. Great idea, really great. Execution - terrible. I don’t know why but we’ve missed all calls - the delivery person just quits. The sound starts, the phone locks and the slider is as easy to use as opening a can with oily fingers. It just slides all over the place. I have to go down and rescue every poor soul locked in our building. I can’t imagine an app so poorly designed for its one function. I mean a 100% failure rate, there’s no signs given by the company offering instructions. The app doesn’t need high quality video (if that’s what’s killing its startup time) This is great idea and if they executed 10% it would be almost usable. Disappointing at how companies can make such awful decisions while acting in the pretenders of looking after the customer. Or, clearly, not even knowing who the customer is.
Can’t stand it
by Emojeo on 2020/11/09 23:10
Why do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want. Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile. Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.
Inconsistent and Difficult
by Shecky Greene on 2018/02/24 14:21
This app is possibly the most frustrating development in technological history. Conceptually it’s great, but in practice, it’s a headache. The touch screen is not intuitive so deliveries and guests often give up and call me. Then, because theres no way to remotely open the door without getting called on ButterflyMX, I have to stop what I’m doing and go down to the lobby to let them in. And if it’s a package, forget it, they’ll be back on the truck by the time you get downstairs. A feature that allows you to open the front door unprompted is essential. Also, when you do get a call on ButterflyMX all your devices start lighting up like a Parade and don’t stop even if you let someone in on one of the apps. God forbid you’re in a meeting with your phone and iPad, you’ve got to go digging in your bag to make it stop. While I believe this type of technology is the future, the past systems are still superior to this dreck.
Love this app
by LJK3410 on 2019/08/08 17:45
This app works all the time for me. I open the door for myself every day when walking up to the building, which is great because I don’t have to pull out my keys. When I’m having people over I send them a virtual key so they can let themselves in, and I receive a notification that they’ve used the key. The best part is I no longer miss deliveries while I’m at work because the video calls come straight to my smartphone allowing me to see it’s the delivery person and grant access so they can drop the packages off inside the vestibule, saving me trips to the post office to pick up stuff they can’t leave outside.
A great app
by jrod20183 on 2019/09/30 18:34
This app is great. I read some of the other reviews before leaving mine and I can honestly say I never have any issues. The only time the app hasn’t worked is when I don’t have an internet connection, which makes sense to me since it’s web based. I did email the support team about situations when I might not have internet due to data restrictions or caps, and they told me they’re rolling out a bluetooth feature that will allow me to open the door just using a bluetooth connection. Seems fair. I’ll continue to use this app because it’s convenient for me and my guests.
Essential Building Feature
by UExplorer100 on 2020/07/27 18:08
When I first moved into my building, my property manager showed me the different amenities we have. They’re great but I don’t really use them too much. We just got Butterflymx before COVID and I have to say I can’t believe how much I use it. I can let deliveries in safely workout interacting with anyone using the video call to my app. They also have a virtual key that I’ve sent to my girlfriend that lets her in without even calling me. She loves it too cuz it’s so easy for her to get in. Can’t wait until our building opens back up and I can invite friends to a rooftop party! It’s a super cool touchscreen too!
Lifesaver
by Julia M S on 2020/08/03 15:23
How did I ever live in a building without ButterflyMX? I used to have a old buzzer and the amount of times that my door would randomly buzz and I had no idea who was at the door so I would randomly just press to let them in was astonishing and dangerous. Now I am actually able to see who is at my door via a video call before I let them in. I feel so much safer in my building now. That is just one of a million reasons why I love ButterflyMX. It has added more convenience and sense of security to my life than any other building amenity I’ve experienced. I can’t recommend it enough!
Awesome for key-fobbed elevators
by Bergs58 on 2019/06/15 11:07
We have key-fobbed elevators in our building, which used to mean that whenever I had visitors over I would have to go down to our lobby to meet them. Since we installed ButterflyMX, whenever I grant access to our building the elevator to my floor is temporarily unlocked - allowing my guests to make it up to my apartment without me going downstairs. What's even cooler, all virtual keys that I issue to my friends or family unlock the elevator too. It has made living in my building so much more convenient. I love this product and use it every day.
Great for my house cleaner
by JPG1540 on 2019/06/13 19:56
This app this is a lifesaver. We have a house cleaner that comes every 2 weeks and before ButterflyMX I had to give her a key to get into our building, which always made me uncomfortable. After our building installed ButterflyMX, I’ve sent her a virtual key that only works when she needs access to the building. What’s more, whenever the key is used, I receive a push notification with a picture of the person who used it. If I decide to switch house cleaners, I can revoke the virtual key at anytime from the app. It’s awesome.
Inconsistent and inefficient
by palindrome212 on 2019/01/15 19:37
There are 3 big issues. First, when your device is not already open, the app inconsistently wakes the device up when someone buzzes. Seems to work on my phone but doesn’t on my iPad. Second, the process of opening your phone and getting to the app to see who is there is pretty cumbersome. It should be as quick as on a dedicated hard line- pick up the device and see the person who’s ringing- ideally on the lock screen. By the time I get to the app the person has often hung up. Third, there needs to be a way for me to open the buzzer unit’s camera to see who might be there even after they’ve hung up so that I can let them in after the fact. This is for now the most important missing feature of the system.
ButterflyMX (BMX) Is Helpful, but Hard for Others to Grasp
by SF_29_415 on 2020/10/19 23:49
For me, the app is very helpful because I can see who is calling me or was come over easily. However explaining to guess that the front door will open as well as the interior doors that lead to my apartment is unbelievably hard. No one seems to get the fact that they can come through all the doors since BMX has opened all the doors that lead to my apartment. So hopefully they can give a tutorial or have something on the screen to enlighten visitors about UI.
Not practical
by مكرمالسلطنه on 2019/02/05 18:58
Not practical because of a long delay from the time a visitor or delivery person rings your bell. To the first time your cell phone rings to inform you have a visitor. The visitor will be hearing 9 phone rings from the panel before your phone starts to ring informing you have a visitor. Unfortunately most visitors or delivery persons don’t waif passed these 9 rings & assume no one is in &leave. This is a problem that all the tenant in my building share. Butterfly has been unable to fix this problem because this is how the system operates. They had just forgotten to inform the buyers about this material system draw back which makes it completely unpractical. I would have avoided getting this system if I was tooled about this delay issue. Not practical.
3-D touch works great
by FHF925 on 2019/08/22 18:05
Loving this app. My favorite feature is the 3-D touch, which allows me to open the door without ever opening the app. It’s a thoughtful feature that tells me that thought about the user experience and the way people use their product every day. No one wants to constantly go in and out of apps, especially for something like opening the door. It’s the little things that make this product great.
Not ready for prime time
by keithdragon on 2018/04/06 20:58
Our building has had the system for a couple years and nothing but problems. Currently our system has been down for over two weeks because of a power surge. How could getting parts and getting this fixed take so long? Even when the system is working, deliveries are often not delivered or are left outside (this is downtown Boston) because delivery people can’t understand how to use it or it fails to connect to tenant. It usually takes 8 or so seconds between calling someone and the app actually popping up. Touch screen is flakey, often doesn’t respond to touch, u have to press a button several times to get it to do something.
Safer than ever!
by DCAndres on 2019/01/28 18:04
We live in a small condo building, so we never thought we could have one of those fancy intercoms used in large properties. Butterfly made it happen. Not only we have an excellent way to control access to our building but we can keep track who enters and exists the building. The app is phenomenal. If you are thinking about getting an intercom system, this is the one for you! Even better than the ones from large condo buildings.
This mobile app is awesome!
by MiW2068 on 2019/06/19 14:23
I love the app. I use it every day to let myself into the building. It's never failed me and they are constantly releasing updates to make it better. Just the other day they pushed out an update that allows me to open the door from my Apple Watch. I'm not sure what's with all the negative reviews about stability - my guess is it's something with the user's internet connection or mobile device.
Slow connections fall back to slow phone call
by Sashazur on 2021/03/04 22:57
If your phone isn’t on a fast enough connection to do video, you won’t be notified by the app when someone wants to be let in - instead the system will fall back to a regular phone call. Often there’s enough of a delay when connecting a call, that if whoever wanted to be let in was in a hurry, they’ve already given up and left. In situations like this it would be better if the app still notified you but only sent audio (plus maybe a single photo).
Incredibly unreliable
by Katie2395 on 2020/12/08 00:04
This is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using the app. When visitors request to be let in, the app does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it.
It's like a 24/7 mobile doorman
by tjomeara on 2019/06/12 15:16
This app is great. I see who is at my building’s front door before letting them in. I send virtual keys to my family, friends and our dog walker so they can get in whenever. My key-fobbed elevator is even unlocked when people call me or use a virtual key, which is awesome because I no longer have to walk down to the lobby to let them up. Looking forward to new features, like an Alexa integration.
Delivery drivers can’t figure this thing out
by vananything on 2021/05/06 02:41
I want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it. What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right? Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver. If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great. But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out. (Also, showing anyone on the street my name if they know my unit number?? Gross!)
Needs more mobile friendly features!
by Canine Is Here on 2018/02/08 04:43
The butterfly mx system was recently installed in my community and I understand that it’s going to take some time to adjust but if I could give this app negative stars I def would for one simple reason. There’s no button that simply opens the gate for delivery drivers or guests for that matter. Everyone has to search for your name or call you which is annoying because if I’m at work I might miss a call. Please add an option on the UI that simply says guest and a guest pin that I can give out if I’m having a large party at my house. And delivery drivers need a pin too that we can remotely change at our convenience.
Reliable and simple
by YippeeeKaiYea on 2019/06/26 20:24
This app is great. Lets me open the door from my smartphone which is super convenient when I don't want to pull out my keys. It also lets me see who is at the front door before i let them in. I would have given a 5 star but they don't have an integration with my electronic unit lock but i spoke to their team and they said they are creating one. Once they do, ill change my review to 5 stars!
Useless until there is a button to buzz open remotely
by olive77 on 2017/09/25 23:20
I dread deliveries since ButterflyMX has been installed in our building. The system is so complex that no delivery person really understands how to reach us. So they end up calling our cells and we have to go down six floors (no elevator...) This could be fixed with a simple feature: a button in the app that would open the door remotely. Every intercom system has this. Even the ones that were installed decades ago. I recommend the developer to quickly do some user research to understand what users really need. And to hire UX designers with a bit more user empathy. I can recommend people if you want.
Apple watch feature is awesome
by Oddessence on 2019/07/18 18:33
Love the new update that lets me open the door from my Apple Watch. It’s nice not having to pick up my phone whenever someone calls me from the intercom. I get the notification right to my watch and then can open the door with my watch as well. Also, when someone uses a virtual key I get a push notification on my Watch. It’s really convenient!
Easy and secure
by I'm Famous... on 2019/05/31 09:53
This is a great app and hardware. My apartment just upgraded to this and it’s been a life saver. I left my keys upstairs one day but was able to get back in the building using the app. It’s also nice if I’m at work and a package comes because through the FaceTime feature i can remotely let a delivery person into the building all while communicating where they’re leaving the package. So far i have had a really good experience and am happy it works as well as it does.
Trying to be like Ring, not there yet
by Mikehowie on 2018/04/27 11:44
Had my first visitor, got a notification banner at the top of my phone. Tapped it and nothing happened. So I went to the home screen and opened the app directly. Got another banner, but the app never advanced to show me any video because it said I had a poor internet connection, despite being connected to my (very fast) home WiFi. The swipe to open the door feature worked but I was never able to interact with my visitor on video or even see them. This app is trying to be like the Ring doorbell system but isn't there yet.
Amazing app!
by Dr. Greedy Panda on 2020/07/01 17:03
Using this app for contactless entry into my building is amazing. I no longer need to touch the door handle, I just use the app and the door automatically opens. I also sent a virtual key to my brother and whenever he scans it to get into my building not only does the door automatically opens for him but I also get a notification whenever he uses it. I love it!
Needs improvement, unreliable
by Lindsay1518 on 2018/12/01 07:58
As a Property Manager, I find this app to be frustrating and completely unreliable. Some days I have zero issues allowing visitors into my building and other days the app has zero function and freezes each time I try to acknowledge a call or release the door. In my opinion, this is completely unacceptable as this is one of the first impressions that a prospective resident or vendor has of our community. The tech support team is not very helpful and suggests the usual “delete and reinstall.” I actually sometimes miss our old, outdated system because at least it was reliable.
A Total Faliure
by He made me do this on 2020/07/30 22:39
Broken again. A daily occurrence. Total failure. Horrible product. What’s the point of having a computerized door system to let people in if it’s always broken. You all have built a failure. What a boondoggle. Just saw the name of the LLC is “Runs Like Butter” and had to come back. “Runs Like Doodoo Butter” is more like it. This product has made my life infinitely more complicated. Especially during Covid. The. Worst. Came back to say the screen is down again. Stacks of delivery people milling around door. Another 90 degree day of choosing whether to walk down four flights or get in an Covid dice roll elevator. I reiterate, total failure.
Swipe to open is great.
by Loco card on 2019/06/21 14:42
The swipe to open feature has been a great update to this app. Since I almost always have my phone in my hands, when I’m walking up to my buildings door I can easily let myself in. Looking forward to some other cool features, maybe something we’re I can ask Alexa to open my door?
Very unreliable
by lunastargazed on 2020/05/30 13:11
Don’t trust all the 5 star reviews they are fake and if you read further many reviews that have “5 stars” are negative. The system is incredibly buggy and unreliable. Tech support rarely responds and if they do they email you a generic response or just blame the internet, building or you. I’ve tried to get someone to call me and it doesn’t happen. I’ve missed deliveries, have been locked out several times, and often have to go down to open the door for people. As others have reported the intercom is also not intuitive for many of the delivery folks.
Horribly unreliable
by legallycurly on 2020/05/23 19:55
This system sounds great in theory and I so wish it worked. It does not. Do not depend on it, ever. It will leave your dog walkers stranded outside and your animals stuck without a pet sitter. You will never be able to use it for deliveries—so go ahead and make sure you’re appropriately dressed to walk outside and meet every delivery person. You will not be able to get assistance from Butterflymx as customer service does not respond and there’s zero help helpful information on the website or app. I hope you heed this warning and do not find yourself relying on this abysmal system.
Absolute Disaster
by heights438373 on 2018/02/19 23:50
We've lived in a building with ButterflyMX for six months and have had about one week of a usable door system- the rest of the time it's been consistently buggy with weeks' long stretches of it not working even a little bit. I have to tell all delivery people and friends to call my cell and then I have to run down to the lobby and let them in (annoying with two little kids in tow). I wish we just had an old fashioned buzzer. The delivery guy I just ran down to let in told me this happens at all of the buildings with ButterflyMX in the neighborhood. This is so obnoxious.
Sometime it works, but sometime it doesn’t
by khoifeesh on 2020/01/05 23:53
I don’t why this keeps happening but the app won’t open the door when I hit ButterflyMX when it goes through as a call. There also seems to be a delay where the caller is trying to call me to open the door vs. when I actually get the call through the app. And then there’s also when the person called at the door awhile ago and then it would pop up randomly later in the middle of the night. Please fix this developer!
Swipe To Unlock Door - Game Changer!
by Mikestan86 on 2018/06/27 11:35
Adding the swipe to unlock feature makes this system 1000x more functional, now if I get a call from someone downstairs that skipped the intercom entirely than I can still let that person in without having to go downstairs or ask the person to buzz me to let them in. Thanks!
Amazing App & Platform
by Naro NY on 2019/05/01 17:06
I am a property manager for a large RE management firm in NYC. ButterflyMX has been such an improvement in communication and security. Once installed it immediately brought value to my clients homes. Would highly recommend for any property managers or building owners. This is a great tool and can also assist with catching “unauthorized” visitors or illegal sublets.
Unpredictable
by Machoeel on 2019/08/27 05:29
My apt complex started using this as the only means of entering the property (from a push-button fob previously). I only have about a 60% chance of this working any particular time. After contacting support with a detailed explanation of what was happening, a flippant response that I need to contact my ISP was hastily written. I wrote back explaining (again) that I open the app 3 blocks away from my apt and am not even on wifi, so why would my ISP matter? I am by FAR not the only resident in our complex that has had problems with this app. Although it is a great concept, if it doesn't work on a somewhat consistent basis, what good is it? Our previous push-button key fob worked flawlessly. The funny thing is we still need the key fob for other doors. Good luck of you HAVE to use this app.
Package Room is awesome
by 4747484 on 2019/06/17 19:56
We used to have package lockers, and it was frustrating because the oversized packages wouldn’t fit, and I had to retrieve them from the front desk, which wasn’t always staffed. Now I just get a push notification on my app letting me know that any package is here. I can pick it up any time. I love it.
App & System Needs improvement
by v-guest on 2019/03/15 15:38
The new app makes it more difficult and takes a little bit longer to create a virtual key. Also, the door/elevator needs to stay open longer then 5 seconds. Nobody can wait for the elevator to come down in time, key in, then push the button in 5 secs unless they've got it mastered. They have to time it perfectly and it just ends up frustrating the visitors then I have to walk down to get them.
So buggy
by Rpags on 2018/05/09 19:34
This app is incredibly frustrating. It’s extremely buggy and will often have a hard time actually opening the front door. One bug in particular seems to be that the first time someone buzzes you after the app updates, if you open the app to open the door, a pop up comes up saying there is an update. When you close out of that notification you can no longer open the door. Please simplify the UI so I don’t have to constantly let people into my building manually!
Great App with 1 Suggestion
by jonathan.jacobs19956784 on 2020/07/24 17:01
Love this app. It would be great if you added the ability to chat other apartments in the building. This is especially helpful to warn others of Covid-19 contact or even to find out if other apartments also have their power out
Works really well most of the time
by djp517 on 2019/12/05 04:39
Great app that usually works fine. Every so often it takes a few extra seconds for the door to unlock - it seems like there’s some kind of delay between the app and the door - but otherwise it’s really good. Virtual key tool is great and I like the video intercom feature
Still needs tweaks to work properly/efficiently
by jm19203 on 2019/07/03 09:22
They sold our building owners on several points that have yet to materialize. Namely, the main screen includes a multitude of buttons/options (confusing to most delivery people); so system cannot display a simple list of apartments in a list to select from. They’re still working on it..though that should have been part of the release when sold to us.
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Current Version (1.84)
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