Screenshots
Keyword Volume Hits KEI Rank
money
20.98
15
debit
21.51
9
mone
0.00
9
1
bank
11.37
6
send
14.57
6
send money
175
6
oney
0.00
4
square
33.38
2
cash me
2.47
1
square cash
27.02
1
cash
25.23
1
Search Visibility
App name
cash App
Description
It’s Friday. You wake up to a $15 cash App notification. A pal paid you back for that pizza you shared. Your balance now reads $172.30. You use your new money to get $1 off coffee with your personalized cash Card. You even hit up the ATM after. 5PM. Direct deposit hits. Do you buy Bitcoin, or do you cash out instantly to another bank? With cash App, you decide. SAFE Protect payments with Face ID, Touch ID, or a passcode FAST Make your first payment within minutes FREE Sending money costs nothing, and we’ll mail you a free debit card within a week
Love it!!!!
by pageturnerforlife on 2019/02/17 17:00
Fastest way to send and receive cash. Love it.
Cash card issue BEWARE THEY WILL IGNORE YOU
by k.l313rd on 2019/02/17 16:58
My cash card was deleted off my app with out me asking nor requesting. I have contacted support to ask why when my other card was working fine. They have been misleading with saying everything is back up and working but blankly ignoring certain customers. I have been using to app faithfully and I have been faithfully giving poor customer service. My cash tag is $KL313rd. Hopefully I’ll get a response this way.
Can’t change boosts anymore
by thenerdpaul on 2019/02/17 16:40
Even though I have a card the app is not asking me to get a card, and I can’t change boosts as a result. Please fix this! Otherwise the app is great.
Unusable
by Fingerfod on 2019/02/17 16:21
Every attempt to request cash has been declined by my bank. So I have a cash card that works great as an ice scraper now
Account issues
by mayharet on 2019/02/17 16:16
Um I am 17 years old almost 18 and it’s not letting make cash app because I’m not 18? I have a bank card and my parents would like to send me money but no your useless app is not letting me sign up. I see 13 years who can use the app. This is unacceptable and totally unprofessional. I would like some money on my account so fix this and make it possible for my parents to send me money.
I love it!
by iucvohctxitcyoc on 2019/02/17 16:10
I love it!
Best money transfer👍🏾👍🏾
by abdul el on 2019/02/17 14:11
Easy convenient and cheaper than the banks system. Especially money gram west union. Makes money orders non existent.
Not good enough
by Kwaosei on 2019/02/17 13:38
It was really good app but lately just started messing up real bad. Whenever I try to cash out to my other bank card, it doesn’t let me and when I tried deleting my old account so I could create a new one, stupid thing still won’t let me. Can’t even find a means to contact customer support as well, really poor if you guys. 👎
So easy to use!
by Jovann on 2019/02/17 13:28
I love using this app it’s sooooo efficient and user friendly.
Can’t sign in
by Josho231 on 2019/02/17 11:19
I recently changed my phone number and now I cannot get in the app. The “edit phone number” and “skip” buttons are unresponsive. I have deleted and re-downloaded the app several times and it takes me back to the frozen screen straight away. Before this issue, it seemed like a good app.
Terrible app
by Gjfubf on 2019/02/17 09:53
I would give this company a rating of 0 stars. I use to use it all the time UNTIL...It’s been three weeks since someone stole my phone and emptied 750$ To themselves from cash app. They said they would rectify the situation and they did nothing but start ignoring my emails as well as the bank. You can’t speak with anyone on the phone and I had to borrow money to pay my rent. The bank had to reopen the claim and I had to fax over 7 pages of documents clearly proving fraud and cash app has DONE NOTHING. Scam artists with awful customer service. I could go on and on but I’ve already on my daily web series and on other sites written a review of this HORRIBLE company. Be careful. I wouldn’t recommend it to anyone.
May work,may not🤷🏽‍♀️
by Tiredofurlameapp on 2019/02/17 07:59
At any random time, if you have the card it just won’t work!
Super easy and fast!
by shirley-h on 2019/02/17 04:37
This is the best cash app for paying other for meals and other things!
Love it
by Terrible and unfair business on 2019/02/17 04:20
Love this app, I've had it for about 2 years now. Perfect app to scam on ;)
Cash app stole my $350
by Goldilocks96 on 2019/02/17 04:02
I have been using cash app for a while and NEVER had a problem like this. 5 days ago I was sent $350 and did an instant transfer and every time I used to do a instant transfer it always goes right in my bank account but it didn’t this time at all. I emailed you guys about this and should you proof of everything and they tell me to wait 1-3 days and if it’s not in my account then contact them back. So 5 days later it’s not in my account and I emailed you guys many times yesterday and today and still haven’t gotten a response. And I wish you guys had a number I could call so I could talk to a person on the phone so this process can speed up!
Unusable
by Gavin Slater on 2019/02/17 03:22
I literally can’t even use my cash card app. It won’t let me add cash even after trying to fix this for a whole month. Support team said they couldn’t do anything. Ridiculous. Update after 2 months: finally got it fixed, added $580 to the card then I went to chipotle and card was canceled be supposedly the card was enabled when it was. Took the money out, it charged me $10 just for a transfer. Never using this app again. Update after over 6 months: NOTHING IS FIXED! HORRIBLE SUPPORT TEAM SAYING THERE’S NO PROBLEMS WHEN I CAN’T MAKE ANY TRANSACTIONS AND EVERYTHING GETS DECLINED FOR NO REASON! HORRIBLE APP. HAD TO PAY SO MUCH MONEY TO TRANSFER MONEY SINCE ITS UNUSABLE!
Unable to add cash
by Lou0711 on 2019/02/17 03:10
So far I have been unable to add cash to my cash card. I keep getting a transfer failed message. No response yet from email support.
Cheap. FREE
by Pastor Lasisi on 2019/02/17 02:54
FREE
Love it!
by Bigmama34 on 2019/02/17 00:26
Very easy to use and extremely convenient for sending money to my teenagers!
Cash app
by Long hairy on 2019/02/17 00:07
I wouldn’t recommend nobody for this app I had got rip off three times which they left only 50$ in my account... cause my son hasn’t received the money and I had to canceled it three times for him to get the money back..
Congratulations
by scratatatah on 2019/02/16 23:48
All the babies use the cash app
One star for a very specific reason
by don the cashapp guy on 2019/02/16 22:15
Cashapp offers a debit card with a very nice rewards system. I had more than enough money in my account and was declined at my typical coffee shop. Used my standard debit card that day, thinking not much of it. Now I go on cashapp and it says i need to order a new cashapp card, even though I have more than enough funds in my account for my purchases. Very frustrating because I started relying on cashapp for my day to day purchases. If this issue is resolved then it’s a 5 star app, otherwise 1 Star. Very frustrating from a long time cash app user.
Hilariously frustrating
by Nick Foxer on 2019/02/16 21:21
So even with a debit card AND a bank account linked to my cash app, for no apparent reason I can’t add any funds to my cash card. It continues to say “this transfer failed”. And the kicker is that there’s no way to communicate with a live human being about this, so basically I wasted my time creating this whole account and having a cash card sent to me. I guess this is the future of business. Hilarious.
Where is my money
by shaquelazz on 2019/02/16 21:15
I got logged out no kicked out of cash app then when I went to sign back in it made me make a whole new account with my same number from my old account which I thought that couldn’t happen and now my money is missing and I want it back
$5 coupon: PGRCNSS
by MackKaur on 2019/02/16 21:02
First of all, if you haven’t used Square cash yet make sure to enter the reward coupon "PGRCNSS" on the sign up screen to get a $5 bonus after you send your first transfer over $5!!!! Enter it after it asks for your number. If you’ve already signed up you can enter the reward coupon on the profile menu if you scroll to the very bottom. The service itself exceeds the competition found in PayPal and Venmo in its ease of use. Sign up is super easy and very convincing for friends, particularly when out to dinner in NYC where asking the waiter to split a bill is like pulling out your teeth. I like the fact that I can send money to anyone even if they haven’t signed up with Square yet. The app is simple to use, swift and clean. There are two options for transferring money to your bank. Either instant deposit which takes a small fee, or the next day. Or you can keep the money in your account, and use the square debit card for any online purchase. You can even request a physical debit card and use that anywhere. The app itself seems secure, especially with the touch ID integration for quick payment. This app has changed how I exchange money with friends or even new acquaintances!! I've even started using it to pay rent directly to my landlord. Welcome to the new modern era. Square cash is now my go to for quick payment transfers to friends and family. Overall you should definitely give it a try, especially with the $5 bonus it gives you!!!
can’t use cash card
by blakeydenim on 2019/02/16 19:57
haven’t been able to use my cash card in two days. customer service won’t address the issue
Very satisfied!!!
by Major_lAzer on 2019/02/16 19:26
Love this app, pay everything with it
Love The CashApp
by CashApp Pro on 2019/02/16 19:21
It’s quick, easy & user friendly! I didn’t have to get a degree in mumbo-jumbo to understand how to use it. Thanks for that!
Worst company ever they still from you don’t trust them
by scam warning 2.0 on 2019/02/16 19:19
This is the worst company ever to work with, they still your money and when you find out about it you call them on it and they use every excuse in the book not to refund you the money they stole and use some excuse oh well I’m sorry it went to some one else and there’s nothing they can do. When the person said they never received it. I tried to give my daughter money and she never received it and tried to track it down and she never received it. So I get a hold of the company, and they said that she received and they can’t do anything about it. They were probably laughing in there chairs when they answered me and probably said sucker we stole your money and there nothing you can do about it. If I were you I would find a different company that doesn’t base there company off of stealing people’s money. Now I have to file a police report on the company itself and let them no they are a scam company. I will be calling the BBC later today to report the incident. Good luck and don’t trust them.
Great app!
by Shaylasomindless143 on 2019/02/16 19:19
It’s a great app so convenient, works instantly, great way to transfer money in a hurry 💯 and it hooks up right to your bank so don’t have to worry how you will get the money off I totally recommend!
Money stolen from my account
by bonjourmissparis on 2019/02/16 18:58
So I used cash app on several different occasions and it was working fine until I noticed when I checked my email and there was several Uber ride charges and money Missing from my Cash App account. Ironically, I did not get a text message notification For all of the fraudulent transactions. Cash app does not have a call in number and if you do call you’re actually speaking with A hacker. I did select the option on my Cash app for unauthorized purchase and I still have not received a response for those fraudulent transactions.
Can not get anyone to assist
by LT Taylor on 2019/02/16 17:26
A few days ago my account was working fine. I attempted to load money to my cash app visa debit and I received transaction failed . I deleted the app reinstalled same thing . My bank acct ia linked properly but every time I try to load money even small amounts like $5 transaction fails . Please note I have money in my bank acct . I tried to contact customer Wednesday and by Friday of the same week I received an email stating issue has been closed how no one has reached out or helped with my concern. My wife has cash app and never had an issue . I want to use the app but I guess I will need to close because I can not contact a live person to resolve my issue and email support just closes issues in 2 days with out resolving as well . Disappointed customer
Easy
by EmmaQulate on 2019/02/16 17:24
Cool and simple
Poor Reliability
by ChrisL44 on 2019/02/16 17:06
I performed an “instant cash out” to my checking account (which incurs an extra fee). After a day of the funds not posting to my checking account I contacted support. Took support two days to get back to me with no ETA of when the funds will be deposited to my account. Would not trust my money to this app.
Terms of service
by Er.Sl on 2019/02/16 16:57
So I downloaded app (2/11/19)because I heard they sponsor The Joe Rogan Podcast and was interesting in slowly buying BTC. I set up account to withdraw $20 every week. So come Fri (2/15/19) I get alert that it was rejected. Wrote email and response was “Account has been closed for violating terms of service.” Read terms of service and haven’t couldn’t find anything that I had done to warrant the closure of account....ESPECIALLY SINCE I DID NOT USE THE APP AT ALL OTHER THAN TO SET EVERYTHING UP! 👎
Card disappeared when disabled
by CalNique on 2019/02/16 16:29
I have loved the cash app but yesterday I disabled my card (a feature I love) because I misplaced my wallet now it won’t let me enable my card again. It wants me to order a new card. I can’t get in touch with anyone to help me. Other than this I would have given it all 5 stars. 🙁
it’s dumb
by Thorgirl123 on 2019/02/16 15:18
i can’t connect my cash app to instagram or facebook so i can’t make online purchases so basically if you wanna use the money in your account you have to have the card🙄
Terrible service - declined card issue
by Hatethisapp12 on 2019/02/16 14:29
They deal with peoples money and don’t offer phone support ? What’s wrong with them. I have my direct deposit linked to the app and I keep getting declined card even tho I have funds in it .. Don’t trust them and will use Venmo
NO Customer Support
by VideoEtTaceo on 2019/02/16 13:24
Please note that if you ever have a problem with this card you will not be able to get any customer assistance. It’s all automated and non-helpful. It may take you months to actually speak with a person if something happens. There are much better options who actually offer customer support. I suggest them.
Transactions
by Forever.kiana on 2019/02/16 13:12
If you ever have problems with you transactions or a negative balance , their customer service is horrible and you won’t get anything resolved , customer started ignoring me when my bank told me to contact cash app customer service to resolve my issue and said they can solve the issue every since I told them my bank told me to contact them I’ve been getting ignored
Missing money
by ShawnnyPJ23 on 2019/02/16 12:24
I am missing money and a refund payment
Payment Declined issue
by ashanwood on 2019/02/16 11:11
I was trying to pay a bill with my cash card & it was declined when I knew I had more than enough money to pay for it. I tried again and it still declined, so I assumed it was just the site that was having problems. Later that day, I went out & my sister sent me some money & it came through successfully so again I wouldn’t think it was my card that had the issue. So I decided to grab something to eat & when I went to pay, it declined again & again! I’ve always thought it was a great app, but not having access to my funds has me pretty upset.
SCAM!!!!!
by Kymbo11 on 2019/02/16 09:59
This is currently the second system glitch they’ve had in the last 2 months!!! I have no access to my money! Card declines everything!!! No customer service number only email!!
Loyal customer/my cash card isn’t working
by 21 newly single mom on 2019/02/16 08:08
My issue is that my cash app card isn’t showing up anywhere on the app anymore and I don’t know why because this has never happened before since I’ve had the app and cash card for 6+ months. It’s telling me to “add” and “get a free cash app debit card” to use on my account to use my my money. I’m extremely frustrated because I planned on going shopping today and now I won’t be able to because all of my money on the cash app can’t be accessible because the cash app card isn’t linked any longer!!! Someone please help me with this issue ASAP!
Invalid Zip Code
by Underline Capability on 2019/02/16 07:36
Still will Do not except my ZIP Code, no available support from website for this issue.
Customer support
by Draya531 on 2019/02/16 07:22
You guys need to seriously get it together in terms of customer service and help! My money was recently stolen out of my account due to a refund not going through and the app glitching because someone else took my money in a different state and refuse to give it back. I have emailed multiple times and have received little to no help. That’s unacceptable you guys are saying your support team takes things serious but by their actions and lack of response I highly doubt that. This app is fairly simple but how do you expect us to like it when you can’t even get in touch with the people using it who needs help. Seriously you need to get this together and find a way to fix the problem.
Sorry
by Head103 on 2019/02/16 05:51
Sorriest App Ever Invented Cheated Me Out My Money
Angry
by antwoniece on 2019/02/16 05:46
I tried to set my card up with Apple Pay & cash app won’t let me
OMG
by maykylie17 on 2019/02/16 05:20
my card keeps getting deleted off my account. such a pain !!!! and for no reason. i have things to pay.
😑
by kdash86 on 2019/02/16 04:43
Fix your app can’t order card 🙄
Decline for insufficient funds
by Xander_615 on 2019/02/16 04:27
I normally never have a problem with the cash app card. Usually recommend it. Today I tried buying something at the store and it said I had insufficient funds. Now I just got cash from the bank to this card and there was a good amount of money already on the card so I shouldn’t have this problem. Emailed support and they haven’t responded. Checked the app and it shows I have money on there but won’t let me access it. Tried to withdraw from a Thornton atm and it said again insufficient funds. Tried to email them again and nothing. Come on cash app....
Too Many Drawbacks
by Centgent238 on 2019/02/16 04:06
In theory using the Cash App and the Cash cars seem like an easy modern way to handle most banking situations. However, in reality the Cash Card has far too many drawbacks as opposed to traditional bank issued card. Since the cash card is considered “prepaid” you cannot for instance use it to pay your car note. You can only use it in certain places to buy money orders. All of that, while inconvenient, can be worked around. However, as of this writing, they are experiencing an outage where card transactions are just flat out declined. My card information has disappeared from the app rendering me cut off from my own money. That’s what you get for trusting this app. Their support is nonexistent outside normal business hours and the weekends. So for now, save for meaningless platitudes posted on their website, I have no way to contact these people and no way to access my money. If you have alternatives, use them.
Invite $5
by Moni-@ on 2019/02/16 03:38
I have invited so many people and I never get my $5 what I’m I Doing wrong please let me know
Reactive
by brownsud on 2019/02/16 03:13
How to reactive when u made a mistake?
Great app
by midblake68 on 2019/02/16 03:07
So easy to use!
It’s okay
by Snookiee on 2019/02/16 03:06
Yeah one of my transactions didn’t even give me the option to instantly deposit and now the ‘support’ option is giving me the run around . Should really have customer support 24 hours not sure why the email option is 24 hours if I can’t talk to someone on the phone I’m really upset about this might uninstall this is really NOT Cool!
I used to be impressed with this app
by dg1293 on 2019/02/16 02:57
I was a fairly avid cash app user, I love the simplicity, and almost always issue free service, the one time I had a “minor” hiccup they corrected it and made it right, now as I write this review I’m sleeping in my car with my fiancé in New York because my cash card isn’t working and I have an available balance, I tried to contact support and the option to text or call was not able to be selected. The only available option was email so I did just that and received and automated “we’re sorry” story, to which I responded hoping to get a real person, and in return I got the exact same message, highly disappointed and lost a lot of trust in a company I once had a lot in
Jordan Fan
by WFMKMTB on 2019/02/16 02:55
The cash app saves me from standing in those long lines when it’s time to get all the new fresh release on the Jordan Retros just cash app my sis and it’s like magic and when a family member need some quick cash it’s like magic👍👍
I love cash app
by Lil_Bear04 on 2019/02/16 02:55
Cash app is so freaking amazing and handy!!
A complete nightmare
by black pants on 2019/02/16 02:08
This is my 8th attempt at contacting support. I am unable to add funds from my debit card. “Transfer Failed”. Every time. I’m also unable to close my account. The “confirm” screen keeps reloading. I’ve not had one person contact me. I keep getting emails saying my case has been closed even though no one has ever reached out. There is no live support number. Do I call the police now or what?
I’m over it
by rica love on 2019/02/16 02:06
I’ve had this app for so long and I’ve enjoyed it...today was the day I will not use it again...for some reason I was in the process to use it...then my card disappeared...and when I tried to get another one it won’t allow me to do so...its frustrating cause there is no number to call to fix it...so I’m done with it...thanks for the time but thanks for the wasted time
Card Issues
by deeleighdee on 2019/02/16 02:06
Why is that we can’t get anyone on the phone to talk to? Trying to use my card and it’s being declined? This is supposed to be a convenient app and yet it’s just been a hassle. I can’t even cash out.
Great to Terrible
by Kingster84 on 2019/02/16 01:57
At first the app was great. Then out of no where all of my purchases are being declined when I can clearly see my account balance at the top. And yes it has plenty of funds. Went to pay my electric bill and it’s declined. And to make matters worse you can’t get a hold of any customer service representatives. Once this is fixed I will be removing my money and closing this account.
You broke the app
by Dexmach on 2019/02/16 01:27
I have a cash card with you. I now have my money in your app and the card does not exist in the app. It is only telling me to apply for another one and that is broken too. You have my money and removed the ability for me to use it!!!! Now I realize why I shouldn’t use you. You are app developers, not bankers. I have no recourse but to submit a bug...but you have my money...so what do you care? Quick breaking your own app.
This app is the worst
by jdjsksoickdksw on 2019/02/16 01:18
This app seemed all great. Worked great. Until I’m at the grocery store, weeks worth of groceries in a cart and my card declines. But not because my cash app card didn’t have money, oh no, it’s because my cash app card ISNT EVEN ASSOCIATED WITH MY ACCOUNT ANYMORE. oh no big deal, let’s call cash app. NO PHONE CUSTOMER SERVICE. So I’m deleting this and switching to Venmo. Your cash card is garbage. Glad I didn’t juggle thousands of dollars on there like I was planning on doing....
Never use
by littlebeard on 2019/02/16 01:16
I’ll never use this company again. They disabled my cash card and left me stranded. I did nothing wrong. Now no one is picking up the phone and no one is emailing me back
Trash
by bmnywcouqn on 2019/02/16 01:11
Supports Scammers
Hacked
by kimie808 on 2019/02/16 01:08
Can’t use card. Someone else’s signature shows up on card in my phone 🤬 can’t even use atm cause of thid
Cash on my card
by Taytyy on 2019/02/16 01:06
I’m having a problem because I have cash on my card and e every time I try to get it off it says insufficient funds.
I can’t believe this
by ndjdnenehenej on 2019/02/16 01:04
I get cash app direct deposit from my job and it’s my trusted resource of sending and receiving money the fact I went to a retail store to buy clothes to go out tonight and my card was declined in front of people which is embarrassing knowing I have well over the money I wish to spend is Ridiculous come to find out cash app is have issues that we’ll been going on for several hours is beyond me ruined my whole night
Declined for insufficient funds!
by Live long and pawsper on 2019/02/16 00:57
Ok I’ve been totally in love with this app until today. Apparently they’re having some issue that declines your payments for insufficient funds regardless of what you have on your account. I want a refund for my transfer fees! Here I am at a restaurant trying to pay for my lunch and my cash app card gets declined so I have to instant transfer back to my checking account AND PAY THE FEE just to pay for my meal! My $15 lunch just cost me $20! What the eff!
Out of gas and can’t access my money
by bwest82 on 2019/02/16 00:55
So apparently the system is down and I’m stranded with small children on payday of all days and no customer support only computer made messages no voice support either thanks so much for making my family spend the night on the side of the road
A great app!
by kemosabie on 2019/02/16 00:52
Simple and functional!
Cash app
by Dionta Hillman on 2019/02/16 00:46
Im highly disappointed with cash app so i started a small business on here and i was making some good money and a couple days ago my cash card was not available anymore on the app which i was suprised of cause I actually enjoyed using it so i said no biggie ill transfer my money to my bank and it turns out i cant do that either so now i have $300 plus dollars in my cash app that cant be removed im very upset cause i worked. Very hard for it and just to see that i cant get it is heartbreaking i tried contacting them but they never anwser back the app was good until I encountered this problem there customer service is very horrible i couldnt contact them at all even till this day i tried twitter , website, multiple things to contact them and nothing ever happened if i could just recieve my money i would be 50x happier but it seems as if they dont care so if u guys run into a problem similiar i dont recommend this app i feel like with such a big base of users on this app they can handle things better
My cash app
by Raven Bsbyy on 2019/02/16 00:38
It’s like not working , not sending me the notifications of the balance or showing my card information. Horrible .
THIS APP IS TRASH!!
by Librababy777 on 2019/02/16 00:31
I’ve been using this app for a few months now, no problems whatsoever. Today I was sent money and went to the gas station and there is money on the card, but I went to pay for it, it declined! I open up the app and it’s acting like I don’t even have a cash card at all! No customer service rep I could call or anything! I uninstalled the app and cut the card up! JUST THROW THE WHOLE COMPANY AWAY!
Horribe
by daisha65656 on 2019/02/16 00:23
This is the third time this went down there’s no legit person to talk to and my money has been stuck in this account for a month it current down and saying the payment wen through or the phone but on the store system it declined it
Bad experience
by 032485 on 2019/02/16 00:17
The app was ok when I first started using it to receive funds from my family. Now I can’t seem to take the funds off my card or accept them because the app won’t connect to the internet now my money is just sitting on my card and I have no way of getting it off 😡😡😡
Cash Card Declines.. left stranded
by FunkBass85 on 2019/02/16 00:15
So Cash app started out as a great. I transitioned from using a local bank, to using them for my money-handling needs. Sorry to say but I think it was a mistake. Their system developed technical issues today. I’ve been left stranded 10 miles from my home, unable to refuel my car because of this. This started around Noon (unbeknownst to me). I’ve been stuck here since 7 pm. Can’t call them, they’ve shut down their phone lines. They didn’t notify me of this problem at all which is ridiculous. Had I known I never would’ve gone out. Very aggravating!!
Good while it lasted but we have a problem
by kekendall on 2019/02/16 00:10
I was using this app for almost a year now with no problems, then suddenly I can’t make any purchases and my card doesn’t have enough cash when it has over $50. Everything I try to buy is declined because there’s “not enough cash” the customer service is HORRIBLE! They’re not open on weekends and when I email about my problem they ask me to provide MORE information like the fact my card isn’t working isn’t enough.
Card issues
by odanis3000 on 2019/02/16 00:02
Card is always getting declined all the time even when you have well over the amount needed stick to your bank cards at all times
Card declined
by bsjdbakdvk on 2019/02/15 23:57
I had just gotten paid from my job and I went to Walmart to purchase the needed items for my kids and home and my card is constantly being declined. Telling me I do not have any funds in my account but my app says I do. This experience is very frustrating and will more than likely be deactivating my account
My app restarted
by WTH??!?!?! on 2019/02/15 23:55
I ordered something the money in Cash App but the order was declined because there was no money in my cash app. I logged out and logged back in and re-starting all over my account. WTH happened? And WTH happened with my money? I’ve been using your app for over two years and nothing ever happened until today
Won’t be able to use cash card
by _Bruh21_ on 2019/02/15 23:52
I went to the gas station and as soon I was done I went in to pay. Before I went in I made sure to put enough to pay for the gas. After I swiped my card it said it was declined because I didn’t have enough money, but I know for a fact that I did. It’s happened multiple times and I’m feed up so I definitely deleting this account as soon as I’m done writing this review.
I didn’t get my money
by jewels786j abdurr on 2019/02/15 23:47
I send an invite out and we both didn’t receive the money
Card issues
by FrankieDirtbag on 2019/02/15 23:47
I’ve had nothing but trouble with the Cash app card today, 02/15/19. Firstly, it wouldn’t say that a transaction had occurred. Secondly, it double charged my account. Thirdly, the card disconnected itself from my cash app account after I tried to use it to pay for dinner for my wife and I. Fourth, it said I have no money balance, when I clearly have $480.00. What in the world is going on?
Need to fix sign up or login thing
by Dowgay on 2019/02/15 22:30
I would give this a five but the thing is that the person haven’t send my code or email to login or sign up or in and it’s annoying
Very cool app
by Latrese8979 on 2019/02/15 22:13
Small fee but it works fast
Huge Inconvenience !!! Do Not Use 🙅‍♀️
by LordLoring on 2019/02/15 21:53
I used cash app as a resource and shopping card. For travel , shopping , and any other small expenses. Please I warn you. DO NOT USE THIS APP. I am currently stuck out of state and no matter how many time I email and try to get I contact with someone. No one answers. My card is declining at every location I go to , due to “insufficient funds”. Which is false because I put everything I planned on spending on my cash app card. Now I’m stuck and I only hope to stay safe until it all works out. Please don’t end up in the same situation as me. Go to a better and more reliable source. Cash app is not it.
Watch your money
by nekesha41 on 2019/02/15 21:47
Your card will decline then you waiting for support to respond then they do with absolute nothing!! They number to be reached cause taking funds for something you have gotten embarrassed about is slap in the face!!
Card not working
by Mitchell Pash on 2019/02/15 21:27
Horrible service if your card service declines every purchase
Unreliable!!!
by BusinessPurposesOnly on 2019/02/15 21:17
All of my money was on this card, I’m trying to pay for services I received, and the Cash app card days “Declined “! I say this must be a mistake and let them try again. Declined! Two minutes later I get a notification saying I spent $32. Thirty seconds later I get another notification that I spent $32! So now I’m out $64 and still have to find some way to pay for my $32 transaction. There’s no customer service number, you can only email for help within 24 hours! This was embarrassing and frustrating to say the least. Be advised... Don’t rely on this card.
Refunds take forever and it’s hard to get a hold of cash supporrt
by PrissyC23 on 2019/02/15 21:14
I had gotten charged 3 times at Walgreens....the screen read “not authorized” when I swiped my card but yet was charged and completed 3 times on the app. My balance has dropped by $36 and there was no way for me to get a hold of anyone....I was making payments and needed that money for a bill...!! Cash app used to be 5 stars for me, but after this incident I’m giving them a 3. Y’all need to understand our money is hard earned money and when it gets lost and instantly taken out...it’s super frustrating!
Rate
by China12322 on 2019/02/15 20:32
Great
Missing Money
by tfrsgbc on 2019/02/15 20:32
So my account was I would say invaded by a worker and my money in my account started coming up missing here and there 3 days ago I had 100$ on my cashapp it wouldn't let me cashout send to anyone anything wouldn't even let me add a card I'm sending emails no one gets back to me I logged out then tried to log back in it wanted me to verify my account I did but there was a change with my debit card it showed me the last four digits of someone elses card and after that my account no longer exist now i have screenshots emails to prove my account just vanished transaction history gone but not in my emails i have all my transaction history and another thing there should be absolutely no reason why you all should be able to monitor our accounts from home
Best app ever
by annie9373 on 2019/02/15 20:11
Easy and super convenient
Not very happy at all.
by MiasMommy98 on 2019/02/15 20:11
This is the second time my card has done this. I went to go buy something with my card and the store says it declined or didn’t go through but my card says it did. I HAVE YET to receive my money back. I got charged 3 times for the same thing. The other day I got charged twice while prepaying for fuel. And the receipt says that I only spent 10 but my card is charging me more than I actually spend.
👍🏽❤️❤️❤️!
by QUEENBJW on 2019/02/15 19:51
Best thing since Paul Revere !
Trash app
by Jack-7485638 on 2019/02/15 19:11
they literally keep your money for 3 days if they don’t feel like it safe which is stupid because they will be investing it and don’t ask for permission!!! stop using this trash and they don’t even respond to email at all!! worse app ever
$5 coupon: SPXHVFS
by UberLover❤️ on 2019/02/14 00:10
First of all, if you haven’t used Square cash yet make sure to enter the reward coupon "SPXHVFS" on the sign up screen to get a $5 bonus after you send your first transfer over $5!!!! Enter it after it asks for your number. If you’ve already signed up you can enter the reward coupon on the profile menu if you scroll to the very bottom. The service itself exceeds the competition found in PayPal and Venmo in its ease of use. Sign up is super easy and very convincing for friends, particularly when out to dinner in NYC where asking the waiter to split a bill is like pulling out your teeth. I like the fact that I can send money to anyone even if they haven’t signed up with Square yet. The app is simple to use, swift and clean. There are two options for transferring money to your bank. Either instant deposit which takes a small fee, or the next day. Or you can keep the money in your account, and use the square debit card for any online purchase. You can even request a physical debit card and use that anywhere. The app itself seems secure, especially with the touch ID integration for quick payment. This app has changed how I exchange money with friends or even new acquaintances!! I've even started using it to pay rent directly to my landlord. Welcome to the new modern era. Square cash is now my go to for quick payment transfers to friends and family. Overall you should definitely give it a try, especially with the $5 bonus it gives you!!!
Lost Money
by ?my$ on 2018/10/16 21:58
I actually came here in search for help with a customer service issue, but I’ve lost some hope after reading other reviews. After a solid 2 good years of excellent service, I’m not sure what to think of this app anymore. I am currently missing at least $1000 that seems to be “lost”. It’s been 6 business days now and no response, very little follow up. I was out of town, across the country with last than $30 after this glitch. The merchant claims a refund was processed. Initially, I was hesitant to believe the merchant, until two other bills paid with cash app had the same issue. Cash app takes the funds, merchant never receives them. Or, merchant releases the funds, cash app never receives them and I don’t have them. The email system for customer service is really inconvenient. When customers are missing funds, having to send an email to an unresponsive system is pretty infuriating. I appreciate the honesty in stating the wait for a response may be up to 3 days, but this is crazy. This is a lot of money that has significant ramifications. and a huge inconvenience. ****** I have since updated this review to 4 stars. Given the previous years of good service, customer service finally reaching out, and the refund being received. However, the Customer Service system can be a bit inconvenient. I have to deduct a star for that. I understand that it’s probably extremely cost effective but it can make us consumers feel alone in rough times.
Geniusly simple, perfect for any occasion!
by Ajamez91 on 2018/07/06 20:36
Can’t say enough good things. It’s such a simple app even my parents and grandparents can understand how it works (enough). If my kids were any older, I’d almost be afraid they’d use it too much! I use to use Venmo for everything thing from renters to gas change for carpools. I’ve had a bumpy time with them between occasional times when it just wouldn’t connect to my bank account or even respond at all, then the next day it’d be fine. To a weird identity theft issue that happened using my Facebook login for multiple apps including Venmo and thousands of dollars were laundered through my account! All these issues have since been resolved but the security aspect and intermittent bank communication issues were just too much! Now with the Cash app, I’ve referred it to colleagues, friends, family, tenets and I’ve never had issues and had the most simple time using it for a couple years now! It’s not just a simple to use app, but it’s highly convenient to have instant transfers to my bank for a few cents fee. I haven’t seen another way to instantly transfer funds like that unless the other party uses the same bank as me. All around, it doesn’t matter how old/young adept or confused you are with technology and apps, this app is the best I’ve ever used for money transfers; business or pleasure!
Instant Vs Free
by TryJoy26 on 2018/08/09 10:39
When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
Can’t Solve Dispute Problem
by J&zzyila on 2018/07/16 23:58
Someone stole my cash app card and went to an atm and took out $40 from my account that I didn’t even have and put my account in negative by $24. 😡. I didn’t realize it was stolen until 2 days after I last used it because I normally only used it for impulse items. Once I discovered it was missing I went to the cash app and discovered my balance. For 2 days after that I tried to report the card stolen through the app but the only option I was given was to report it lost and order a new one. I finally was able to email the customer service and tell them about the situation and dispute it. Once I received the initial email requesting information, I replied the correct info so I can have the claim disputed. It has been a week and I have had no reply at all and my account is still in the negative. But my new cash app card has arrived. I’ve tried calling the company as well but I got a busy signal 3 times in a row and I just got too frustrated and had to take a break. I’ve used cash app for a while and all of my friends and family have it so it’s been very convenient but they need to do a better job with communicating with people. I recently learned you can get your direct deposit to your cash app and I would like to do that because of the cash back benefits the card offers but they can’t even fix a dispute problem so I’m worried about putting my bill money on the card
Don’t download.
by ChristinaDomanico on 2018/07/20 06:27
I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.
Horrible Customer Service
by Jmaccaroonie on 2018/07/06 15:04
Initially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it. Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that). As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!
BEWARE!! Terrible customer support!!
by paintapril25 on 2019/02/04 17:32
My cash app was compromised, someone used it at a Chipotle in Denver and I live in Ca. I wasn’t even alerted of the charge. Then the alert I did get with that someone was trying to spend $463 at Apple and it got declined which is when I realized something was dreadfully wrong! I tried to contact customer service on the phone, they referred me back to customer support on the app, so I sent an email which took them over a day to get back to me where they Told me to apply for a new Cash App card THEN and ONLY THEN would they address the security breach issue. Meanwhile I removed my checking account info and froze my card as best as I could from the App. The thieves continued to try and use my account over the next few days, I reported this by email, (the only contact Cash app has with there customers) and they did nothing. Then all of a sudden cash app alerts me that I am seven dollars overdrawn and I need to transfer money to settle the balance. I contacted them again asking if they had any intention of reimbursing any of the money that was stolen from me, I got no response. Imagine my horror this morning when I got an alert that cash app took it upon themselves to re-activate my checking account and remove the money themselves!! I I strongly advise against doing business with Cash App or their parent company Square, which I had left last year because of their poor customer care. April R.
Don’t use Cash App
by 🐘❤🐘❤🐘 on 2018/08/21 08:33
I had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!
Inconsistent + lack of customer support = frustration
by 2things@once on 2017/11/29 14:02
While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
ZERO CUSTOMER SERVICE
by Annalaca on 2018/12/13 15:33
I had been using the cash app for the past year, and for the most part, I had really enjoyed it. However, I recently went to use my card, only to discover that my account had been closed and the money I had had in the app was suddenly no longer available. There is no human being you can contact on the phone for this app. In fact, there is no customer service phone number whatsoever. The only option available is either reading through very unhelpful “user questions” or sending an email that may or may not ever be returned. When I discovered that I could suddenly no longer use my cash app to send money and that my card was declined (even though I had money in the app), I sent an email to customer service. They responded by saying my account had been closed due to either my transaction history, refund history, or a violation of the user agreement. They refused to give me any details as to why this had suddenly happened in that as far as I knew I had not done anything abnormal or in violation of anything, and that the decision was final. I responded back asking for any information because I felt that this must be an error and never got a single response back. And I have not been able to get my money returned either. Up until this point I had thought the cashapp was great but now I am totally disillusioned and hate it. A good app to choose if you want your money stolen.
DO NOT USE!!!!
by CCorbitt on 2018/01/13 18:10
Let me start off by saying that I wish I could give ZERO stars. Without my knowledge, the transfers I was making to a friend started being sent to SquareCash instead of directly to the bank, the only way to get it to the bank was to "cash it out". The app has NO issues when taking your money, but magically cannot "refund" any money. Customer support is via email ONLY, so who knows if it's an actual person. I've been trying to find out where a $300 refund is for over a week now and every email response says the EXACT same thing; basically blaming the bank and requesting a letter head note from my bank to prove that I never received the money. After explaining OVER AND OVER again that the bank does not provide such letters nor can they trace the so-called reference number they provided, the email responses still said the exact same thing. My banks branch manager offered to call their customer support (because I am his third customer this week having this issue) but as I mentioned earlier they don't offer phone customer support, cowardly. They provide no proof of it being sent to my account; even the app shows it's not completed. My bank is now investigating this issue and SquareCash will have to prove to them where this money is. If you like losing money, I recommend using this app.... otherwise there are MANY other ways to send and receive money. Good riddance Cashapp
Great for those who don't carry cash
by Angel 천사 on 2017/09/18 05:29
It's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money. Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!
Access Denied
by TheSassyWyfe on 2018/10/21 21:38
Downloaded the app just fine and used it sporadically to send and receive money for about a year or two. I liked the convenience of it , so I started it to use it a bit more regularly. Everything still working well, so I started using it weekly to send money. Well, apparently I did something wrong. All of a sudden, my payments would not go through. I checked with my bank to see if the app was compatible and no problems there. I attempted to send a couple more payments with no success. I reached out through email to find out why my send requests continued to fail. Imagine my surprise when I received an innocuous response from square telling me I could no longer send money and that this action was final. I have no idea what happened and Square will not respond to any further attempts to find out what the issue is. The email just states that it’s possible I violated Terms of Service. How? By sending money??? Service is unpredictable and unreliable. Imagine being in a situation where you need to pay and your payment fails to send. Don’t rely on the Cash App exclusively. Just know that one day you could be sending money and the next day, for some unknown reason, you’re not. I’m sure I’m not the only one caught in this snafu and I don’t think it’s a fair and honest way to do business. That’s my review.
I fell in love with this app, until they closed my account
by A_very_sad_customer on 2018/12/09 20:49
I have been using the cash app for almost 2 years and loved everything about it. It was easy to setup, I could send money to anyone who owned a modern cell phone, and I never had to carry cash on me again. I work in homes and every now and again I’ll have a customer trying to sell something that I want, so when I get them to sign up, not only are they able to receive money from me, but they get $5 just for switching to this fantastic app. All went well until I tried sending my half of the rent payment to my roommate and my transfer was denied. I contacted Cash Support and within 5 minutes I received an email informing me that they were closing my account without eligibility to reopen it. They gave me no warning and no reason as to why they had made this decision. I have been trying to get in touch with someone on their support line for weeks to simply ask them why they had made their decision, but I never got a response. I love this app, but I am so very upset that they would close a valued and loyal customer’s account without warning or so much as a courtesy explanation. Please take your business to Venmo or Zell. Those guys work diligently to ensure customer satisfaction, and always answer any questions you might have.
Customer service lost money
by Katiegee719 on 2019/02/05 04:41
My boyfriends old phone broke and he had no way of accessing his old account as he had no email set up just a linked number that he no longer had because new phone new number he created a new account fine. I made the mistake of sending 50 dollars to his old account and I immediately noticed the mistake I contacted customer support which is only through email, no way to contact someone by phone since the money is stuck in his old cash app account I thought it would be an easy fix as to either pull the funds out and load them back on to mind or void the transaction since he has not accepted the funds the customer rep brandy finally emailed me back saying there is nothing that can be done very disappointed in this app with its customer service. It’s 50 dollars an I refuse to just have it lost. After o explained this to the rep I went online and did some searching if my own n it clearly says that within 24 hrs that the transaction was made if the receiver of the funds have not accepted the funds or used the money it can be canceled. I screenshot the policy and emailed the rep and she has not responded. I am very unhappy and cash app would be losing users behind this. I don’t take this lightly and I will not leave the situation alone until either my boyfriend or I are able to access the 50$.
Customer service doesn’t exist
by Kennylivedbitch on 2018/02/17 05:02
I have never written a review before but I had to because I’ve never dealt with such terrible customer service. I have been trying for well over a month now to fix whatever problem there is with my cash app account (randomly told me I temporarily can’t send or get money due to suspicious activity) they never sent an email or anything as to what was suspicious or what I needed to do to fix it. I didn’t even know there was a problem with my account until I went to try and send my friend some money for doing my nails and it told me I couldn’t. I have contacted support 5 times now to figure out what was wrong with my account but every time I do I get the same automated message saying someone will be with me in a few business days but I never get an email from anyone so when I tell them I haven’t gotten a response they send out another automated message saying that “I took too long to reply and need to open a new case” BUT I NEVER GOT A RESPONSE IN THE FIRST PLACE. This has happened 5 times now and I have given up entirely on trying to use the app. I now use google wallet and haven’t had any issues. Something that can be fixed in minutes has been dragged out for months and STILL is not fixed. When you offer customer service you’re supposed to actually help the customer with the issue.
I wish that I can give this app a zero
by 2 Thumbs Down 👎🏾👎🏾 on 2019/01/26 07:20
I wish that I can give this app a zero, I tried to setup a business account so that I can receive payments for individuals paying for their classes, ran into problems with confirming the account while I readily provided all required information such as verifying the business banking account and providing my drivers License the account still wasn’t able to go through its verification process for whatever reason. I reached out to customer care which a rep got back to me to sympathize with my frustration and promised that she will escalate and someone will get back to me, which obviously didn’t happen it’s been over a month now and I have sent numerous emails to the customer care team to no response which is horrible business especially for a client that was looking to do an significant amount of cashless transactions through the service as we was identifying cash app as the primary way to pay prior to the embarrassment to the organization Please don’t waste your time seek other services out there such as Venmo or Zelle as I’m going to deactivate my personal account for myself and my wife and will advise all of my other friends to do so it’s one thing to drag your feet but another when you completely ignore multiple attempts form an consumer looking to bring you business
Money lost
by johnnyboywill on 2018/12/07 03:03
I used to have this app: this review is for something that happened about a year ago but is still very telling. A coworker had been using the app with me and several others in order to put money in her accounts so that she could withdraw it later. All in all we’d transfer money and get it back evenly. All told I did about $900 with her. Suddenly one day my accounts have $900 withdrawn from them (the cash app had access to my account) and considered my transactions with my coworker “unfulfilled.” There was a lot of scrambling where my coworker claimed ignorance: I tried contacting square and, only after several weeks of radio silence, did I get an email (which I still have saved) basically dismissing me and telling me to check with my bank. My bank did nothing but try to figure out how square could access my account so readily; nobody did anything to help me figure out what had happened. In the end I got most of the money back from my coworker and had to close and reopen my account because my bank wouldn’t do anything to help—and neither did Square. Yes I and my friends were stupid for helping our coworker, but I’d expect something a little bit better than “it’s not our problem.” Thus my conclusion: this app is a rip off and if something goes wrong, square will not help and does not care.
Terrible customer service/ scammers
by Brionna Edwards on 2018/03/25 15:31
According to cash app, a payment of $1850 was “instantly deposited” into my account successfully. However, that was not the case. This is actually the only payment that I have had trouble with using cash app but as you can see it’s a lot of money. I talked to three different associates because two acted like they didn’t understand my problem and the third one kept telling me that my bank had “accepted” the payment but my bank confirmed that cash app had never actually sent the money. They finesse you by requesting a “rejection document” from your bank but a bank can not provide that kind of documentation if they was never any money sent to reject. Then the associate, Nessa, claimed that she would escalate my case to a manager, and they would be in contact with me shortly but they never contacted me. I will be seeking legal action against this app because this is unacceptable. They even failed to provide documentation of my bank so-called “accepting” the funds on my behalf or even a credit card info change they claim I did. It is obvious that they lost my money and do not want to credit my account to replace since this mistake is their fault. Never using this app again. I do not recommend it unless you can risk losing money or have the patience to deal with incompetent customer service.
Short lived
by Tlleigh on 2018/02/06 14:53
Ok, so the response I received from the developer is a bunch of crap... I’ve made higher payments through the CASH APP and it never asked me for my personal info. This app has no reason to request an individual’s SSN or date of birth, especially with the high rate of identity theft in the world. You want to put some security in place then develop security questions..Again the developer has no need to acquire an SSN or date of birth. I was really starting to liking this app until the day I was preparing to pay someone a very small amount of money (less than 60 bucks) and before it would process my request it asked for my full SSN & date of birth and I thought why would this app be asking for such info when I’m using my own debt card from my own account,( I understand about security and so forth but yet I didn’t have to provide any of this info when I signed up, I may have had to provide my DOB, can’t recall but I know I didn’t have to provide my social) there was no need to have this info to process my request. So I sent an email to the developer and was advised to send them info they should already have, at this point it appeared that something fraudulent was going on so I immediately deleted this app, don’t have any plans to reuse. All I can say for future users be careful, don’t give out your SSN.
HORRIBLE CUSTOMER EXPERIENCE
by _freethink on 2019/01/11 20:18
This is probably the only review I have EVER written in the App Store and I hate that it’s not as positive as I would want it to be. The customer service for this app is beyond poor, which is so unsettling since it is a financial app. I would think when dealing with something as sensitive as bank information and people’s money, there would be better processes and procedures in place. The only way to contact them is through email. The representative I was working with (Resa) was dismissive of my problem, without investing she deemed it fixed which was untrue. When I corrected her, she attempted to pawn me off to my bank, which was also not the problem. After multiple emails, screenshots, and me insisting that she look into this matter fully and correctly she finally realized it was an issue on their part. I’m assuming she submitted some sort of ticket for further resolution because in her final generic email there was a link to a website with an investigation update, even though it references a completely different issue then what I contacted them for. If anyone knows of a better money sharing app, please feel free to refer me. After this I’m done. Definitely not comfortable with my money being connected to a system where I can’t trust the company is as committed to my money and service as I am
Ripoff referrals, and zero customer service. It used to be great.
by SattireSam on 2018/12/16 02:14
I’ve used Cash for years now. I can remember being excited when it was the first readily available app or “banking institution” that had the ability to make instant deposits via debit card. I could’ve sworn that they’d have given PP a run for their money (literally!) Well I see now why they haven’t. There is almost zero customer support whatsoever. PP has overly involved support so maybe they can lend you some. For weeks now I have watched invalid charges get declined. My card was lost. I had it replaced and somehow the charges from the old card are still making it to my account so I refuse to put money in there bc I don’t want to pay for expedited shipping to Mexico for some guy named Jorge to buy new boots! Furthermore- the referrals... I’ve had multiple referral credits that showed up in my account and literally say the transaction “failed.” The $5 just flat out fails to load to my account. It’s a legitimate referral, and it’s being paid. But it never actually gets to me. Similarly, I can never actually get any help from support, that’s assuming I can find a way to contact them bc that alone is an adventure in itself. Thanks for the few years of decent service but you aren’t the only institution offering those instant transfers anymore, thank god
Refund Issues
by YouKnowMeOtsBx on 2018/06/29 19:42
This app isn’t bad. It has a great concept of sending and receiving money with a few simple taps which I like. But about two weeks ago I sent my girlfriend $150 for a bill and she never cashed it out it just remained in her App, Cash App. Upon realizing she didn’t need it, I actually did. She used the refund button and it shows as refunded. I gave it a few days because I don’t expect everything in life to be instant. But I haven’t received anything at all. I’ve contacted “customer support” and they requested my identifier number as well as sender and receivers phone number and my cash tag. I provided all of it in an email response and i have not heard anything back from them yet. As I read other comments with this refund issue I realize it’s completely real and it’s ridiculous honestly. $150 just afloat with no information on where it is or when it’s coming or what’s going on. I’ve been trying my hardest to find a customer service number and I keep sending these “forms” that are supposed to be helpful. It’s shenanigans. So don’t use the refund option. P.S I still haven’t received my money, hoping developers will respond to this and give me some sort of help.
Scam
by Pain in the wallet on 2018/11/30 16:12
I have been using this app for over a year without a problem however I had an issue last Wednesday and not only is all my money gone I have sent a total of 18 emails to the app as the have no call center and only received 3 emails back asking me questions but then never responding again. I can’t believe how easily this app can take your money without any accountability or communication with the customer. Your bank or credit card will do Nothing to help you and this app does NOT have any support. So Buyer Beware! I have filed a report with the FTC the DOJ and my local PD and the FBI. So maybe they can get some sort of response. My loss counts as grand theft. I am updating this review. The developers obviously don’t read the reviews posted because it seems that the have a standard answer of “please contact us” and give the help link. If they where acutely reading the review above they would have seen that 19 emails have been sent and NO responses. At this point it has been 22 emails. So if you want to give me other feedback app developers then give me a contact person or a phone number or have someone at your company reach out to me! As I stated before I have filed a complaint with the FTC the DZoJ and the FBI and guess what? All three agencies Have responded to me unlike your company!
Beyond terrible customer service
by just_review1994 on 2018/04/30 14:57
I am not going to tell you not to download this app but I hope after reading this you will think twice before downloading this app I’ve already got everybody around me to delete this app and I hope others will take this into consideration. I’ve been using the app for a while now with no problems. Everything was fine until last week. One day out of the random, I get an alert from my bank telling me that somebody has charged my card for $100 and then another payment for $75. When I look on my bank account statement it says the transaction came from Square inc. The person that the money was sent to someone I’ve never heard of or never met. Which led me to believe that there some internal problems going on with the cash app. I contacted my bank immediately to report fraudulent activity. But they tell me that their hands are tied because the transaction hasn’t posted to my account yet. The only people that can help me was square Inc. but when I contacted them I received one email and I haven’t heard anything since. I’m still waiting for the money to be returned to me so I can delete this terrible app and pay bills I'm now behind on because cash app hasn't helped me at all try to retrieve the money that was taken from my account.
Do not use!!
by b.a.k.0311 on 2018/02/06 13:58
I literally never write reviews of apps, however, the complete and total lack of customer support is beyond frustrating. I have not used this app in the past, but my sister has without any problems. I downloaded it for the first time a few days ago. No problem uploading my card info, but when it came time to cash out a payment, I would get stuck on a loading screen. Ok, fine, no big deal. That is until it happens EVERY. SINGLE. TIME. Glitches happen, and it wouldn’t bother me, except there is literally no way to contact this company. So I search the cash app, their website, Google, etc... trying to find a customer support phone number. There isn’t one. I send an email to the customer support team. No response. I send a second email. Still no response. Third email-nothing. I refunded the money via the app that was sent to me, but god only knows if that will actually get back to them. We have both called our banks trying to see if they have any experience working with this app. They have attempted to find a customer support number with no luck. I am hoping this person will be refunded their money, since it was a sizable amount. My concern is with the legitimacy of a company that deals with your money, yet has no way of being contacted.
question
by Glow Cloud 00 on 2017/10/31 13:14
when sending money to someone without the app. What exactly happens? I know they have to “accept funds” but what do they have to do specifically. For example, they already use Venmo and don’t want to install another app? BTW I love isquare for business which is much more complex & seems like the same designers would create a pretty great app for sending cash. Paypal fraud protection is a joke. I got hacked and they were no help. after a week waiting in their “resolution center” & even calling the cops & every other party possibly involved, Chase resolved it w 1 phone call. I couldn’t even get a human on the phone. Not that I have any love for Chase but being a preferred Client helps. Everyone uses Venmo bc everyone uses Paypal. Doesn’t mean it’s bullet proof & their customer service is non existent. For any problems like that w any service. Just open a case & call your bank. Otherwise u will wait in eternal limbo. If they still find you responsible for the charges that’s when the cops (financial invest unit) get involved. This is what I learned thanks to paypal.
Crap App
by MommaK121712 on 2018/08/02 21:08
i was referred to this app , and at first i liked it because i could pay for my games on my phone with it and use it, but then with in a few hours of having the app on my phone i tried to send money to a friend ( as the app states you can do) and it “failed for my protection” and was cancelled so i asked my friend to try and send me money to see if it was just me and it did the same to her when it was sent to me but she was able to send to others! So i contacted support! This has continued to happen to me! I have contacted support several times over the last week and no one has gotten back to me! I think it is crappy that you want people to use your app but after 2 hours of using it you do not allow them to continue using it or to send or receive money anymore! I would like my account to be fixed because at first i really liked the app and the features seemed to be better than paypal with the way the “Cash app” Card is set up VS pay pal but if i am in able to send or receive money from others or to others or even get a response back from your “ SUPPORT” team i will not recommend this to anyone ever again! If someone could kindly get back to me immediately i will change my review but till then it stands at it’s a CRAP APP with 1 start!!!!
I absolutely love Cash app but my first time recently experienced trouble with a payment
by KaylaKujooKool on 2018/10/29 10:10
Cash app is Great , very easy , committed to securing your private info. The fees to cash out instantly is very affordable. BUUUUT recently my best friend tried sending me some money threw Cash app of course unexpectedly the payment failed going threw on both sides. It’s always went threw super fast and easy without an problem instead of this time. Same info on both sides , it annoyed me and him. Because we’ve always found Cash app so easy & convenient to use. Just this one time the payment failed several times to go threw on both sides. I’m not sure if it’s just a bug but there should definitely be some way to send a email to customer service when things like this happen threw the app. Instead of going threw the hassle writing an review, Other then this one time of one failed payment refusing to go threw Cash app has been wonderful to me and all my buddy’s. Thanks I absolutely love Cash app but please resolve this issue , Thanks AGAIN :) :) :)
Why I am not using this app anymore
by Dman9009 on 2017/10/21 17:59
Ok so I have been using this app frequently to buy and sell and help friend and family out and everything was goofing great then I had some fraud issue and somebody hacked into my cash app and was requesting 100$ from my friends and they stole 60$ from me as well so I try to request an refund cash app wouldn’t give me it back the hacked was still able to change my cash pin and it even try to take 250 from my bank account which by the way they put an froze on my account cause of that so my debit card useless now. I try to reach to cash app threw there support system which btw they should get an phone number because this Emailing things is not working out at all smh anyway I try to email them multiple times and have not gotten one response back smh I had to make an actual square account so I can speak to someone on the phone which I did like 3 times even square them self are no help with this situation and I’m frustrated at the whole situation and I’m really hoping someone from the company or anyone can help me get my money and my account back but sadly it looks like no gonna help so I’m never gonna use the App again I hope cash and square are happy they are gonna lose an another loyal customer
I need my refund please
by Krissaz on 2018/09/21 04:05
Let me start by saying that today was the first I’ve ever downloaded this app Because I’m so used to using Venmo or Zelle and this has been the worst experience I’ve ever had with any app whatsoever First the money that I tried to send which was $75 was returned up and trying for five times with my BOA card so I call customer service for your cash app they told me to buy a Google play card of $75 after trying to send my $75 from my Google Paycard the Rep told me That he wasn’t aware that he wouldn’t be able to send cash unless the Google Paycard had at least 150 bucks I went back to the store and I bought $80 card just in case they were Taxes and that is a total of 155 just to send $75 when I was told that I would’ve been refunded the 80 bucks to my a/c after staying an hour on the phone with these people that say they are Google pay customer service because I went online specifically looking for your customer service contact number and these people told me that I had to go back to the store and buy a card for $100 just so I can get my refund of 155 bucks so I should spend in total $255 when I was only trying to send $75 and I was told if I do not purchase this card for $100 I will not get my refund.
Decent app, bad support
by pc_42 on 2018/06/04 18:06
I’ve used the app for over a year, and for awhile it was fine. About six months ago, an update to the app caused the “sign in” prompt to disappear, and now I could only create a new account. I contacted support, and they said I could try creating a new account, and then someone at support could merge them. I was mad because that is not a solution to why the app lost the ability to sign me in. If I create a new one and merge them, how do I know the app won’t do the same thing again? I received no answer to that. As it happened, payments from my contractor kept working anyway, and I could still log into the website. Until this weekend. I got paid Saturday with no issues, but a payment to me on Sunday triggered a request that I verify my account. I cannot do this, because now both the app AND the website will only let me create a new account. There is no way to access and verify my existing account. Obviously I have contacted support, and they have not replied. My money is in limbo. This is unacceptable. Trying to get help on their website requires that I sign in, which, again, I can’t. I was able to get a direct link to email them only by looking at their responses to other complaints in these reviews.
Inconsistent and customer service is non existent!
by jenpen361 on 2018/07/06 17:59
I have used this app off and on due to my fiancé being out of town a lot and it’s convenience, however, it does not always work. They charge you a fee to instantly deposit the money in your account but it doesn’t always show up right away. For example, my fiancé put money in my account on July 3rd. It is now the 6th and I am just now getting it. What’s the point of paying the fee then? This has happened to me on more than one occasion. I’ve tried contacting them but good luck with customer service bc that’s just in the form of an email form. No contact whatsoever and you basically get the run around. My email response was basically to say it was my bank and of course when I called my bank, they said it was the app. The email also stated that it could be the amount of money too. That larger amounts could be held longer. Well, hello, then don’t advertise instant deposit. This is also not true as I have had little amounts held as well. If these people knew that there were issues with banks holding the money then they should’ve put that in the description bc instant money isn’t always instant. I will be looking for another app as this is the 4th time this has happened.
Customer Service Needs Improvement Badly
by CriticallyReviewed on 2019/02/09 04:59
I use Cash App from time to time to send and receive money between friends. However, whenever I run into an issue, customer service has been the worst and never has a solution. When my identity wouldn’t verify through the app and I couldn’t send any money, I contacted support through email (not everyone has Twitter), and they basically told me there was nothing they could do and I had to wait to see if anything changed. More recently, I tried applying for a Cash App card through the app, and that’s been unsuccessful as well. I contacted customer support, and all they had to say was that their “engineers” are working on it, but they don’t know when it will be fixed and there’s nothing they can do. The app has a great idea behind it, but it seems like they’re too reliant on their computerized system, and if that doesn’t work correctly for whatever reason, then they throw their hands up and say there’s nothing they can do. They should have a bit more control than that over their own app. I’m not sure I even feel safe using the app anymore if they lack that much control. I might have to switch back over to PayPal soon. At least they know how to treat their customers...
Definitely recommend using this app
by haynes4444 on 2018/04/19 05:04
I personally absolutely love this app you are able to send money back-and-forth and it is deposited into your bank account immediately you can transfer $100 and typically they only take like one dollar you also are now able to obtain a debit card which I did I received in less than a week with my name on it it is a legitimate card Visa and you can use it at the ATMs it also comes with an account and routing number so you can use it for direct deposit I was having issues with my pen the first time I deposited money and then took it out from the ATM I contacted the customer support through email and I got a response in less than 15 minutes they helped me until the problem is solved the response time was less than five minutes after the first response and the issue was fixed and I was able to get my money I definitely recommend this app if anyone who is looking for an easy way to get money transferred safely and Quickly
Good but going downhill
by RayHollister on 2018/03/31 11:38
I USED to love this app and told all my friends about it. I have been using this app for almost 3 years now. It used to be that I could pay a nominal fee to deposit my money today or it would deposit tomorrow for free. Then things got even better—they offered me a debit card connected to my app! Which I LOVE, by the way. It works wonderfully and I NEVER have to worry about overdrafting or auto withdrawals from my bank account. The fees increased some over time, and the length of time to deposit for free also increased by a day or so, but I was fine with that—the developers need to make money! But recently the fees have increased AGAIN and the time for a free deposit has gotten so much longer. Say I get money sent to my app on Friday. I either have to wait for four days until TUESDAY for the deposit or pay $2 for a same day deposit of $133. I quit PayPal to use the Cash app because of the convenience and low cost, but I’m steadily seeing it become more and more like PayPal—it’s disappointing. Also, I admit it’s a really small thing, but I’m annoyed by the Bitcoin addition. I wish I could turn it off.
Scam
by 21crapapp on 2018/10/03 05:25
Annoying that every time I go to cash out I choose the free one cause I’m not in a rush to get my money..AND EVERYTIME I CASH OUT and hit the free one it just loads, and loads and loads and never works..ever..BUT AS SOOOOOON AS YOU HIT INSTANT DEPOSIT FOR A FEE IT WORKS...so what I have figured out about them is.....the cash app puts this glitch in their app so you get annoyed and just hit deposit now for a fee and they instantly make money..just delete the app cause I’m more annoyed they offer free cash out and don’t actually give it to you than I would even be if they were just upfront and was honest about charging a fee with NOOO option of free cash out.. and the services that are actually options to the customers were actually options and not just a “look good scam(that they offer free cash out) that when you go to use it it don’t work”.....anyway good day..delete cash app..if rather get out of bed, get dressed, get in my car and drive to the bank to take money out the atm and physically deliver it to whoever I was sending it to than to give a fee to people who set up their app to glitch so people would get frustrated and would result in paying a fee to just get it over with...karma a b**** and your company will fail due to scamming just so you know!!😘
HACKED ACCOUNT/CUSTOMER SERVICE
by Mita Terrell on 2019/02/08 21:09
I’ve used cashapp for a NUMBER OF YEARS! never ever ever had an issue. This morning my direct deposit hit my account and shortly after, i received notifications of my email, debit cards and security being unlinked from my account as well as my account pin being changed. All this WITHIN MINUTES! It was very scary! Now I’m panicking looking for a way to contact CashAop, I’m just finding section after section and directions to directions to get to the directions of the directions to get in contact with CUSTOMER SERVICE! I’ve sent SEVERAL EMAILS and have NOT HEARD ANYTHING BACK AT ALL! I’ve even CONTACTED SQUAREUP! and was EMAILED directions to get directions to contact support. I’ve HAVE NOT RECEIVED A RESPONSE and i am very much going through it at this point. THE HACKER SENT $2 to about two people in my cashapp history. from the individuals who received them. when i went to the app, i was prompted to sign in. I used my phone number i was asked to create a NEW CASH APP TAG and i was UNSUCCESSFUL IN LOGGING INTO THE HACKED ACCOUNT. I will be up here regularly to give details on my journey on if i ever HEAR BACK FROM CASHAPP and if they’ve HELPED ME OUT. I wish all you guys who are struggling with support the best of luck as it’s what we all need DEALING WITH SUPPORT via Cashapp.
HORRIBLE!!!!!!
by LollyHoelightly on 2017/12/13 19:57
I have been using this app to receive money from friends for a while now. So today i see a fraudulent chargeback from someone who sent me 600!! Tried contacting cash app & no one responds to my several emails. While im trying to figure out how this person is able to just debit money back out of my account that they sent me. There’s no Dispute center so there’s no way for me to stop this from happening besides contacting my bank! Horrible do not use this app unless you want to have to struggle to connect with customer service when something like this happens!!!!! DO NOT USE!!!!!! No one has contacted me at all i am so mad i filed a claim with my bank bc this is ridiculous they allow fraudulent chargebacks without any reason. No one contacts you & you cannot talk to anyone..600 $$ has been debited out my account from the person who sent it to me to begin with!!!! I have all the messages & information to investigate & no one has contacted me!!! This is theft!!!! I will continue to pursue this with my bank since cash app is NO HELP!!!!! This is not a business account nor have i ever sent money to anyone ive only received money!!! So im so confused what grants this person a refund???? I didn’t sell anything to them!!!!
Constant App Errors
by Skeeter's Opinion on 2018/06/13 00:27
I have had Square Cash for a very long time. I use it very often. They’re very inconsistent, and very unreliable. There have been times when the money wasn’t instant, or have had app errors that cause money to freeze. You can’t see your ending balances after transactions to confirm its being calculated correctly. Today, it won’t let me add funds because it says I need to use a different debit card but it’s the same debit card I have on it for months. I can’t call a support number. You have to navigate your way through links to find “contact support” type up your email, and wait for a response - for this most recent issue it took 3 days for a response. For a company that holds your money, there should be NO errors trying to get to it as they’ve described and often I have had problems. There have been times when it would say I had an available balance and then decline a payment taking hours to refresh before it would show my actual balance. This was very embarrassing trying to get food and having your payment declined. I could go on and on. It’s a very convenient app and I liked it when it worked.
This app is amazing!!!
by simplysusie13 on 2018/09/15 15:39
Can I just say I have had a hard time trying to send my kid money. He is in the military and having trouble with them paying him. He asked me to use this Venmo app. Last week I did and it was fine to send a 100 bucks. Yesterday I tried sending him 500 and it wouldn’t let him accept it. The kicker is their customer service is closed on the weekends and closed weekdays at 5pm. After all that I had to transfer the money back to my account but they wouldn’t do it through it debit card just like I sent it. I had to put my Checking account information on to transfer and then wait 1-3 days for it to appear in my account. This app me and him both downloaded and the money transferred instantly. Was amazing. I was so happy he got it. When someone’s having a hard time, the last thing people need to worry about it someone getting money that was sent to them. I will recommend this app to everybody. Thank you for making it so easy!!!
There is NO Customer Service
by kiyhanaP on 2018/07/17 12:18
Yes, The cash app is great as long as there are no issues. I have been using the Cash app for almost 2 years without incident. Suddenly there is some type of hold, or block placed on my account due to “unusual or suspicious activity.” The same ‘activity’ that I have been using it for the past few years. I used the “Contact support” link in the app and I followed all of their suggestions. I send in a copy of my state ID along with my bank card attached to my account (which was the only requested information in order to restore my account.) And since then I have sent an email daily asking the support team win my account will be reopened and cleared? For nine days I have been waiting a response from team cash app. This does not seem beneficial especially when you’re dealing with people‘s finances and money. My employer, my family and I, and also in exchange for services are use the cash app so I have been missing money, I’ve been missing opportunities And no one from the company has followed up with me. As long as you don’t have any issues, issues that they’ve created if you ask me then you will be fine.
Not safe
by Terrell's Victim on 2018/07/14 03:21
***Update: I received a letter in the mail from my bank stating they declined my dispute claim of unauthorized peer to peer transaction claiming that I know this person, Terrell. I have submitted numerous requests to this so-called Support Team. The support team quickly responded asking me to send a copy of my drivers license and my bank card via email?!? I replied to the email stating I do not feel comfortable sending my personal information to a phantom support system. only one of my charges of $200 is showing as “pending refund” from 2 months ago. I have still not received a resolution to the rest of my $1100 charges this man took from me. I am on the verge of seeking out a class action suit. My bank is going to re-debit the provisionally credit they gave to me when I filed a dispute. The money I do not have!!!!**** I was using this app for a couple months. My brother inlaw said someone stole his bank information from this app. Luckily for him, his money wasn’t taken. Unfortunately for me, I was a victim. Someone stole my bank info by the name of Terrell and cleared out my bank account. Although, my settings are set to private they’re still able to get your info. Do not use this app! I’m no longer using this app.
Good luck if you need a refund
by Darbydolly on 2018/06/25 10:15
I’ve used the cash app now for quite some time almost a year i believe. There’s been minor glitches along the way but nothing to serious and always seems to work out. I’ve found it easy to send and receive funds however, the moment you need customer service for a refund your SOL I’ve been trying with my bank and with cash app. When looking at the transaction it says refunded but that’s a lie. I’ve checked with my bank every business day since and it’s not on the list of incoming stuff they need to approve, they have tried to find a number to reach the cash app company to solve this matter with no luck. I have messaged support 2 times before being responded to which only referred me to someone else in the company who emailed me. His emails are cold and callous and does not treat me like a customer more like I’ve done something wrong. They blame it on my bank which is simply not true and still continue to provide a number for support. I just wanna point out similar platforms have a phone number to talk to people and don’t hoard peoples money from them while they hide behind computer screens
NOT HAPPY!!!!!!!!
by Akeener92 on 2017/11/21 01:50
I’ve had the cash app for years! I always tell my friends and family to download it so we can send each other money. I’ve never had problems before last week. My fiancé and I transfer money through the app. I sent him $200 for a bill. After I sent it I realized that he didn’t have the app downloaded on his new phone. We downloaded it and entered the information to get to his account. Somehow as we did it, it combined our two accounts and basically deleted his old account. The money has just disappeared basically. When I go on my account and try to cancel it, I get notified that the cash has already been sent so I can’t cancel. Then I tried requesting the money from his account and it says the account is not active. We have tried everything, and it is not working for us! I have looked for a phone number, but can’t find one. They only provide an email and you can send them your problems. It’s been over a week already and I haven’t heard back from them! I am so furious that the $200 is just missing and I have no way of contacting them to figure it out. I have to go through my bank now and it could take weeks to get it back. I am not happy!
Awesome Customer Support
by MarvCunnJr on 2018/01/31 14:57
Let me start by saying the ‘Cash App’ app has been so much better than PayPal, Venmo, it any other app of its kind. It’s simple, so easy to use, and even my friends who didn’t yet have the app was able to receive money. I used this app as a way to pay a ‘non-split’ bill on my birthday. NO PROBLEMS! INSTANT PAYMENT! Recently, I got a new phone and number and couldn’t use my previous cash app with my new phone. I was prompted to make a new cash app. I reached out to customer service and asked if margining my accounts together would be a possibility. Paula was extremely helpful as she was in constant communication with me throughout the process. It only took about one day before I received an email from her, assuring me that both of my accounts were merged together as one. The process was quick and easy, just like navigating the app. I want to thank the Paula from customer support and the engineering team for their hard work and dedication. Marvin
DO NOT USE
by hst1125 on 2017/12/03 14:31
This app is terrible. My mom uses it for business purposes and she told me to download it so I can use it personally with friends and associates. Well for some reason Square decided to forcibly turn my account into a business account, now they take fees out of all the money I receive! And I do NOT own a business nor do I use the app for payment of any services. I tried to contact customer support but business accounts aren’t allowed to directly call, I had to email them and when I informed them of the issue all they said was “we assessed your account and determined it is used as a business account”. So apparently they don’t let you decide, they decide themselves what you’re using the account for. Since I don’t own a business, I wanted to delete my account because I have no further use for it, I “deactivated” it but i can still log in, it’s not deleted, and every time I try to contact Square again it says there’s an error and there’s no actions I can take. This app has the worst customer service and help center of any I’ve ever used. All they want to do is scam you out of your money. If I could give it 0 stars I would. Save your time and money, don’t use Square Cash.
Why was I charged three times for the same transaction
by Joyful803 on 2019/01/20 11:29
Update: Thank you Cashapp for reviewing and resolving my issue! I was a big fan of Cashapp until today. I purchased a few items from a local store. When the cashier told me the card was declined I added more money to the card. It wasn’t until the card kept declining that I realized there was an issue with the card and that the card shouldn’t have declined the first time. By the way, each time the card was run my funds were debited from my account. I have tried to reach cashapp but the only option I was given was to contact them through the app via email. Right after I sent emails for each charge I received an email from cashapp stating that my case was being closed bc they haven’t received a response from me. Huh? Please cashapp be more available for your customers and fix whatever glitches are sending invalid ‘declined’ messages to merchants.
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Keyword Volume Hits KEI Rank
money
20.98
15
debit
21.51
9
mone
0.00
9
1
bank
11.37
6
send
14.57
6
send money
175
6
oney
0.00
4
square
33.38
2
cash me
2.47
1
square cash
27.02
1
cash
25.23
1
cash loans
0.00