Screenshots
Keyword Volume Hits KEI Rank
local sex
0.00
23
pickup app
0.00
9
take out deliveries
233
9
order's up
129
6
slice hd
0.00
5
1
pizza app
1.82
5
app italiane
0.00
2
pizzeria biga
0.00
2
3 slices
10.27
2
slyce app
0.00
2
slice app
11.81
1
lunch food apps
0.00
1
italian foods
0.00
1
from finner
0.00
1
Search Visibility
App name
Slice: Pizza Delivery & Pickup
Description
Order delicious, authentic pizza and support your favorite local pizzeria anywhere, anytime with Slice. Say goodbye to subpar chain pizza. Slice lets you instantly order real, handcrafted local pizza from your favorite, hard-to-get-a-hold-of, mom-and-pop shop. Slice is dedicated to making it easy to order delivery or pick up conveniently and accurately from your favorite local pizzeria. You can browse menus, view deals, access exclusive promos, and reorder your favorites all in a tap. Plus, unlike online other online ordering apps, Slice doesn’t charge restaurants high fees, which means every order you place helps your local shop stay in business — now that’s having your pie and eating it too. App Features: Quick & Easy Ordering ** Effortlessly order from your go-to pizzeria ** View menus from pizzerias near you and select the one that will satisfy your cravings ** Checkout instantly and pay with credit card or cash ** Reorder your favorite pizza from your go-to pizzeria in just a few taps Build Your Perfect Pizza ** Create your perfect pie with our pizza builder ** Select the size, choose toppings, and customize special instructions to create your perfect pie Save Money ** Get great local promos and discounts, and find exclusive pickup & delivery deals from your pizzeria ** Invite friends and get $$$ off your next order Why Everyone Wins When You Order On Slice: Local pizzerias prefer that you order from them on Slice. While other online ordering apps charge restaurants up to 30% per order, Slice only charges a low flat fee, while giving them free marketing, business tools, and access to customers like you. ** Pizzerias don’t have to raise prices, so you pay less for pizza ** Our shops can afford quality ingredients to make delicious, authentic pies ** Pizzerias get more orders, but spend less time taking them down (focus on hand-making pizza) Download Slice today and get your favorite, delicious local food delivered fast! Love ordering and supporting local pizza on Slice? -- Please take a second to rate our app!
Easy
by Gr1mking on 2019/10/20 20:59
This app makes pizza and more easy!
Bad offers
by Donald trump s on 2019/10/20 00:02
Never offers coupons
Great App!
by Dr. Kimmie on 2019/10/19 21:30
Easy and great service!! A boon to my existence!!
Buggy app, lots of issues.
by Dowhatsright on 2019/10/19 18:37
App caches your first few orders then assumed that all future orders will involve the same pizza places. App takes you to your history and navigation back to “Search for restaurants” is a total mystery. When you travel and want to order from a place out of town, the app sticks on your local hometown history and preferences and there is no clear way to navigate away from that. Lots of design and navigation issues to be addressed
Sweet
by bg lee 47 on 2019/10/19 02:00
Works like a charm, great ap!
Love the savings!
by pattyf67 on 2019/10/19 01:55
Love that you offer the savings perks - really does make me go for it and place the order for pizza since I’m saving a few bucks on my pie!
Coupons
by Mectwin on 2019/10/19 01:34
I get a coupon but don’t recall what it was. When you click on the notification it disappears so you have no place to find what the coupon was.
Super Satisfied w/Slicelife
by QOS99 on 2019/10/19 01:02
The only thing I dislike about Slicelife is that there seems to be items missing from the menus that appear via other apps and on the generally published menus of any given establishment
App doesn’t work
by jpkennedy on 2019/10/19 00:51
Tried to enter my location and it wouldn’t accept it. To bad... wanted to use my promo code. Good job getting me there. Now I get to write a review about you. I’m persistent and really wanted to use my promo code. So went back for another try and now the app won’t let me submit my info. You sure make it hard to get some pizza! So now I can’t even create an account. Pretty sure I just waisted 30 mins. You got my time, waisted it, and now I will not forget this experience. I’ll be sure to tell everyone this story!!!
Rip off
by Tew111111111 on 2019/10/18 23:11
The pizza is two to three dollars more using this app. I will be ordering straight from the restaurant from now on.
Easy to use
by pie is best on 2019/10/18 22:31
I use this app all the time. Very easy to use. Order is always right. I get updates on the delivery status. Love it!
Slice
by KeKe_16 on 2019/10/18 22:24
BEST APP EVER!!!!!
Friday App
by Julz626 on 2019/10/18 22:24
Love the App. Makes ordering pizza on Fridays a breeze!
Easy to use
by Max One Cito on 2019/10/18 21:14
Just makes ordering pizza that much easier, perfect for Fridays 👍🏼
Promo codes never works
by misohung on 2019/10/18 17:58
T
Order cancelled
by baconlettuce on 2019/10/18 15:25
Only used one time. Waited 45 minutes only to have my order cancelled by Slice. Won’t be using again.
Slice 👍🏻
by cjaycee on 2019/10/17 18:54
Very reliable
Pizza. Simple as that.
by MajorJakov on 2019/10/16 21:17
Bruh
Less than reliable ratings
by Dani_EG on 2019/10/16 20:52
I want to love this. A way to help local businesses more than Seamless? Awesome! But I had a problematic order. An utterly destroyed pizza. Now, that's not a problem on its own. It's not the app's fault. But the pizza place was able to "cancel" the order to refund me. Not just give me a refund, but completely cancel it. That means I never got to rate the pizza because it supposedly never happened! Why's this a problem? The pizza was inedible. I waited an hour and a half for it. That's a 1-star rating if I ever saw one. But because they canceled, I couldn't rate the restaurant poorly. So all of those "5-star" restaurants around you? They're likely only 2 stars, but unhappy customers never get to submit a rating. I confirmed this both by looking at Yelp ratings and trying a few places around me. Yup! 5 stars on Slice, but a 1-2 star pizza. The ratings are worthless. I just deleted the app. Why bother?
Best Ever
by precision company on 2019/10/16 15:48
I order from here a couple times a week. Very friendly. And great food! There fast and will make your order however you want it done, just ask you you shall receive.
Wish I could customize a pizza with double ingredients
by Graphx3d on 2019/10/15 22:39
Otherwise, it’s great....
Service
by Paisan1234 on 2019/10/15 22:31
Excellently
Easy to use and seamlessly gets us fed
by buddzbuzz24 on 2019/10/15 19:56
Intuitive app, great interface and really works well
Passionate about Pizza
by a9uila on 2019/10/14 15:25
If you haven’t downloaded slice yet, what are you waiting for??? Doesn’t get any better! Promotions, options, giveaways, convenience... I don’t normally write reviews, but this one is well deserved! 💪🏾
Love this restaurant!
by travelingwrights on 2019/10/13 20:33
Fresh ingredients fast delivery great customer service!i will order over and over like I do now! Best pizza place around!
Poor communication with Pizza company
by Poor communication & ETAs on 2019/10/13 06:40
Ordered through the app. Received a confirmation email stating the pizza company we ordered through was confirmed and our eta for pick up was 40 minutes. Got there about 10 minutes before pick up was scheduled and the pizza company had just received our order and it wasn’t in the oven. They also had several orders ahead of ours so we had to wait the another 30 minutes. When I reached out to Slice to extend a complaint that the company just received our order and it hadn’t even been started, they reached out to the pizza company to say we had a complaint rather than fixing the situation with us. Will not use this app again. We will instead call and order over the phone for an accurate pick up time. No need for a third party.
Order was never delivered
by San Antonio - customer on 2019/10/13 05:59
ETA for pizza delivery was 1 hours. Waited for 2.5 hours and called the pizzeria 3 times. They said they never received the order from SLICE. What a mess and unreliable service. I do NOT recommend it at all. Now I’m canceling the payment with my bank.
Best pizza
by AROD1178 on 2019/10/13 05:28
Best pizza upper West Side and on time for me keep up the good work made in New York pizza staff goes along way 🤟🏽
Best food app so far
by hiyboogie on 2019/10/12 17:19
So I really love this app for many reasons.. the dilvery for me is always quick and correct with my order and the price is not always very high just for simple things like a slice of pizza. I also really like this app because you can pay in ways other than card or Apple Pay.. you can also pay in cash which is very cool because you can’t do that with allot of food apps now days... one thing I wish this app had was more then just pizza stores I wish the food verity was wider so it just doesn’t have to be food from pizza stores but other then that I love it and it has helped me.
Jays New York Style Pizza
by MitchelBanks on 2019/10/12 17:02
Tried this pizza several weeks ago, it real good... a lot better than the chains
Love it!!
by Mandie2323 on 2019/10/12 16:08
Best one yet. Thanks for being awesome!
I love this app 💯
by DayFendi on 2019/10/12 06:36
Should be any potheads favorite
Poor design, unresponsive
by divinmarquis93 on 2019/10/12 00:49
It’s not apparent at the beginning of an order whether you’re ordering pickup or delivery, nor is there anything way to change it once the order has been placed. You have to contact support, ask them to cancel the order, and start again. Currently I’m waiting for support to answer my message. I’ve been waiting for 20 minutes. Unacceptable.
Food
by luv takeout on 2019/10/11 22:56
Excellent food and workers are always friendly
Tried the rest....Schianos is the best!!!
by just1028 on 2019/10/11 21:03
Everything is great!! Pizza dinners and desserts al on point!!
Service
by j jaiswani on 2019/10/11 20:52
Awesome
What’s not to love?
by Tomsriver881 on 2019/10/11 20:15
Quick Easy and a choice of local businesses to choose from
Romano’s Pizzeria
by Xma1976 on 2019/10/11 20:03
They’re food is delicious and consistent. Highly recommended!
Quick and Easy to use App
by StillBallin24 on 2019/10/11 16:34
It’s simple, quick delivery for real authentic NYC style pizza!!!
Very helpful app
by Diesal Mechanic on 2019/10/10 23:58
This app is good and you get a 5 percent discount off with your order on this app. And its quick and convenient to use.
Sals is the best!
by Peanut Monster on 2019/10/10 01:32
Amazing food, fantastic service! Always insanely quick with the delivery and always fair with the pricing (even if you annoyingly change their dishes around to your liking). Why would you go anywhere else for food when your hungry ? Best place in South Jersey!
Highly Recommend
by radsnakes on 2019/10/10 00:27
I love this app. There’s a pizza place near me that doesn’t have its own delivery app (like dominoes does) and this app is SO easy to use. It makes ordering from them a piece of cake, and it’s nice not to have to stop what I’m doing and make a call. The menu is extremely easy to look through. I highly recommend it!
Can’t order for pickup
by loud10 on 2019/10/09 22:45
It seems you have to order delivery and if try to order through restaurants website you are brought to a general page and have to search for restaurant again.
Do not use!
by Coshooter on 2019/10/09 15:54
First time using it, slice tried to triple charge me. Called the restaurant to make sure only one order was made, called Slice “customer service” where the guy with attitude removed one extra charge and then said he removed the second extra charge. Reflected on the app. When the charge cycled in to my bank, I was still double charged.
Dry, Hard, and Tasteless chicken parmigiana
by Horrifited on 2019/10/08 20:45
My recommendation is for the cook to try their chicken parmigiana before serving it!!! Horrible!!!
50/50 on delivery so far
by El Coqui NuYorican on 2019/10/08 17:22
When I first discovered Slice they were on point. The last 2 times I’ve ordered through them the wait time was long and the pizza was cold. I just ordered again through them to see if they have improved their service or do I need to delete the app and call it a day. Stay tuned.
Great experience
by cafegoddess on 2019/10/08 16:00
Easy, quick ordering and great restaurants associated with Slice
Purchases beware!!!
by I have been violated on 2019/10/08 14:35
I was charged for three orders, two of which I didn’t place. The store contacted them twice letting them know it was not a legitimate charge. The fine folks at slice have confirmed the merchant did Contact them yet no refund or action taken by slice.
So easy to use, great interface
by dmd1003 on 2019/10/07 22:58
As someone who orders out (or in!) a lot, this is the best user experience and the easiest to navigate of all the apps. I highly recommend using it if you’re able to, it’s great for local businesses and it’s really seamless (pun intended!)
Easy
by Lvpzzalvr on 2019/10/06 23:45
Super easy to place my order!! Grinders has great pizza!!! We are addicted.
Thes pizza of SAN BERNARDINO
by Serena nails on 2019/10/06 23:15
Always on time, always so kind your workers.
First Time Using It, Got Robbed
by Steve-in-Boston on 2019/10/06 22:48
Ordered my pizzas, debit was charged $38 immediately. 10 mins later Slice sends me an e-mail saying my order was cancelled because the restaurant didn't confirm it. They are very sorry, and I won't get my $38 back for 3-5 days, so still hungry, and no money to buy dinner now, but it's OK because they are sorry.
The worst...
by Drstickey on 2019/10/06 22:26
I got a bad delivery today and I text the customer service.. They did little to help me get a refund ..so I had bad taste in my mouth from the food and the customer service...
Great, except...
by Gardengirl1972 on 2019/10/05 23:54
The app is great. Except i wish they would add more pizza shops in the area. I got excited that I saw a few more added. But then it said you had to call them to order. There was no point in putting them in the app, except to see thier menu’s. Which I can get on the restaurants websites. Other than this, it is very user friendly.
Great App
by Lanna S on 2019/10/05 23:46
Lots of places to choose from and interactive full menus. thank you for accepting apple pay as a form of payment, that’s like my favorite feature with this app!!
Exceptional idea, exceptional service
by iSichas on 2019/10/05 23:29
I recently took a trip to New York City and wanted to try a lot of pizza while I was there. This app was amazing in that regard. Every single place that would deliver to me was grouped up in one place, the menus easily accessible unlike their individual websites, and I could even see reviews for each restaurant. One night, I had a major problem with a restaurant I had ordered from - absolutely no fault of Slice. On the contrary, when I reached out to Slice’s support via built-in messaging, both agents I talked to (yeah...it was a big problem that spanned a good length of time. Still no fault of Slice) were incredibly kind and understanding, and reached out to the restaurant on my behalf to get things sorted out. Now I’m back home in another state, and I’m delighted to see there are 2 places nearby me that I have never even heard of that I can now try thanks to Slice. Also, the delivery fees are exceptionally low. Download the app - you have nothing to lose, and a ton of great pizza to gain.
OK But...
by jam 59 on 2019/10/05 21:33
Doesn’t seem to get timing roughy. Sometimes an hour late.
Best wings around
by dcruz83 on 2019/10/05 21:03
Awesome wings ! We are hooked!
Useless
by Kgz1979 on 2019/10/05 15:55
Placed my pizza order through slice. Paid through slice. Pizza was 2 hours and 20 min late. I contacted slice and told me they couldn’t do anything about it. I asked for a refund and customer support told me, “they are only a 3rd party, can’t return the money, to call the pizzeria for a refund. ” so what is their point??? They collected my money but can’t give it back? It’s a pointless app. No customer care. I could of just ordered straight through the pizzeria. Not worth it.
Great App
by Pooh Pusher on 2019/10/05 02:39
Very easy to use. Great pizza options fast.
Worst food app ever
by enodc on 2019/10/05 01:21
The location feature does not work, prevented me from seeing the menu on the restaurants website after I gave up on trying to the app. Wasted 15 minutes, called the place directly they read me the menu over the phone, apologized and delivered without the app. This app has the worst bugs. Not worth your time to download, not worth it for the local mom and pop since it prevents you from seeing there menu. So disappointed!!
Awesome place!
by Nubia;) on 2019/10/04 23:14
It’s a great place! Good is always on POINT!
Good app
by Munchkin1211 on 2019/10/04 22:03
Good app- would like more promo codes especially when using often!
Horrible app.
by Sheshayjay on 2019/10/04 18:42
I tried ordering recently and then my order was cancelled (even though I was still charged). Tried ordering again and the order was cancelled again (and I was charged yet again). The worst part is they take 3-5 days to refund money. Absolutely ridiculous! They could at least wait until the order is confirmed with the restaurant before charging someone’s account. A complete ripoff!
Love the app except....
by NedNed9 on 2019/10/03 21:11
I have a favorite pizziera. I don’t like that you keep showing me every other pizzeria before my favorite one.
Terrible app and they could do nothing to help
by Delete this app now 100119 on 2019/10/02 03:56
I would avoid this app. I ordered pizza and over 2.5 hours later, NOTHING. I messaged with the service guys who were unable to do anything, not even refund me my $$. Seriously??? There isn’t even any way to review the pizza place to let the world know that they are a disaster. Deleting the app NOW. Never again.
Awful
by Y do u need my nickname on 2019/10/02 02:36
Worst food delivery app on the market. Since my mailing address didn’t match the delivery address my cards weren’t accepted. What the hell? The guy told me, “just contact your bank”.
Good at ordering pizza. Terrible with notifications
by Asmo917 on 2019/10/01 19:29
App does an excellent job at letting you find a pizza place and place an order. However, I regularly get notifications about orders being out for delivery despite not having placed an order. For example: my last order was placed on September 20th; I received a notification an order was out for delivery at approximately 11 pm last night (September 30th) and again a few moments ago (~12:30 pm October 1st). Love the easy way to order food, hate the regular need to make sure my phone/account/credit card hasn’t been hacked.
Terrible
by ID3121 on 2019/10/01 16:20
Double charged me, and the customer service was terrible resolving the issue
Very helpful
by Rohare33 on 2019/09/30 16:05
Some places don’t have an online ordering system. This helps that.
Not worth your time
by LostinGermany on 2019/09/30 01:19
Ordered for the first time and 30+ minutes after it was randomly canceled. Contacted support and they told me one item was unavailable so the entire order was canceled. No questions? No substitutes? No phone call? Terrible system not worth your money.
Slice!
by Vampire Academy Saga on 2019/09/30 00:46
Easy app, always a perk to use it, and the food is hot&quick! Restaurant prices without the app markup!
Love this for local pizza!!
by Andrea ABG on 2019/09/29 21:39
I love the Slice app. It is super easy to use and has all of local, independent pizza shops. I can pay cash for our orders which I really appreciate!
Great app
by matthew edward perrry on 2019/09/29 03:01
This app is awesome and easy. Takes the guesswork out of it all
Easy peasy, easy pizza
by Allolex on 2019/09/29 00:57
Slice has kept things simple with their app. It's very easy to use, with its intuitive interface. I recommend to the developers that you default sort ingredients lists and allow them to be grouped under subcategories. Subcategories will encourage the shop owners to organize their customizations menu a little better.
Took my money before I even confirmed the purchase!
by Rindelle on 2019/09/29 00:24
Now I have to wait 24 to 48 hrs to get my 20.95 in my bank account. I hate I ever used this app!
Great app...
by 81_Tia on 2019/09/28 23:16
Great app but wish there was a way to show the driver on there way. Sometimes the estimated time or updates don’t change or I don’t get notified. Thanks!
Using for over a year —
by seanevert on 2019/09/28 22:02
I’ve been using Slice for over a year. The customer service is always good, and when I had a unacceptable experience with a local, they handled it by making it right. restaurant
Easy to use.
by DJRNJ on 2019/09/28 21:52
Very easy to use. The entire menu is viewable on the app and you can make special requests.
So simple. Always perfect
by Rubberchicken12 on 2019/09/28 16:44
I have made over 40 orders with the Slice app and I’ve never had a single problem other than a delivery person forgetting my soda once. I didn’t bother but if I had cared enough I would have contacted the pizzeria directly to resolve that. Based on these reviews and their easily accessible chat support I can tell Slice would have been more than happy to facilitate a resolution for me but it was obviously a pizzeria error so I reached out to them directly. The chat support option to Slice is a nice alternative though for circumstances when I can’t or don’t want to make a phone call to the pizzeria.
What a app!
by nocrad on 2019/09/27 20:10
This app is stellar. I order pizza, I pay for pizza, I eat pizza, I digest pizza, and I release the pizza from my core. This app makes it so easy to do all of that!
No Support
by HillaryLies on 2019/09/27 01:07
I had good luck until tonight. The app led me to a restaurant having serious issues. The chef was incapacitated. I contacted support after my delivery didn’t show for 2 hours and they were no help. Ended up needing to speak with the crazy restaurant owner who was having a mental break. I’ll be deleting the app once my money is returned.
FAIL
by Bham'19 on 2019/09/26 22:01
Has pizzerias on their app, then after you get charged, they call and say they can’t deliver to your address!! DO NOT WASTE YOUR TIME WITH THIS APP
Hot and delicious!
by Sela R on 2019/09/25 22:40
I order fresh seafood from Olive Pizza for delivery from Slice because it is the only place I’ve found where seafood is delivered fresh daily and not frozen. I don’t know how they do it but my seafood has been deliverers hot and CRISP every time. Even the French fries aren’t wilted. AMAZING! Kudos to Olive Pizza and Slice for the fish and chip and even fried whole belly clams!!! 5 stars!
Customer Service Blows
by apeters_80 on 2019/09/24 23:58
The only reason I gave it two stars is because i used the app for a few months without issue . However , when I placed an order , received confirmation on my credit card , and waited 2 hours for my 8PM scheduled delivery , which was to arrive at our house when we both got home from work . It never showed, my cart was empty , and I didn’t receive and email or notification. When i explained this to customer service , while seeing if maybe it just wasn’t showing up but the food was still en route , I was disagreed with and assured that this could never happen. I’m not 75, I’m 24, I’m pretty sure I know how to use the app. Next time, when a processing errors occurs on your end , accept it as a possibility instead of telling the customer that it’s impossible. Never again. The pizzeria I really like only delivers on GrubHub anyway.
No accountability for horrible pizza
by not accountable on 2019/09/24 23:17
Pizza was horrible. Extremely salty. No one talking accountability and I am down 20$
Don’t do it
by Never write reviews 2000 on 2019/09/23 22:43
This is the first review I have ever written. There is always a problem when using Slice. Your order will be canceled, it won’t be delivered, or it will be incorrect. You are much better off calling. You’ve been warned!
Love this app!
by Cane St on 2019/09/22 22:01
Just stumbled across this app, Castillo’s 2 is the only place that delivers to my location, my order was delivered in record time and the order was perfect! So glad I found this app!
Yum!
by jeep0427 on 2019/09/22 21:23
So easy to use and convenient! Delivery is timely and the food is hot and delicious.
A Good Way to Get Pizza
by Anya Theirin on 2019/09/22 08:14
I’m currently in the New York area for school, and I’ve found a pretty good local pizza place through this app! The customer service is top-notch, too: I ordered from a different place that turned out to be not so great, and after calling the pizza place and being told to call Slice, they took care of it entirely! I’m glad their team cares so much about good pizza! My one suggestion—and I’m not sure if this is on Slice’s side or the restaurants’—is that sometimes the menus are incomplete, or not detailed enough. That pizza place I found? They have DEEP DISH PIZZA! I didn’t know that until I went there in person! It wasn’t listed on the app—maybe it’s a special of some kind? But it would be cool if there was a way to show that on the app. It might just be that the pizzeria itself didn’t list it, which is totally not Slice’s fault, so I didn’t subtract any stars. Overall, I’m happy to use this app!
Why use anything else?
by zaa_lover on 2019/09/22 00:58
Great app. Just hope more puzza places join!
Sales tax
by KO479 on 2019/09/21 23:52
Just so you know - Oregon does not have sales tax, yet your app charges it. Sorry, not buying through your app and will be reporting you to the Attorney General’s office. Signed, Tax Auditor
Easy and awesome
by p dillio on 2019/09/21 22:28
Perfect app for family that has kids who like different local pizza places
Always good!
by cons220 on 2019/09/21 20:33
Love it!
Great app
by MSavage90 on 2019/09/21 17:54
I have been using slice for years. No problems ever. Thanks
Dope app!
by Two dumbs up! on 2019/09/21 00:49
Poppin app!
No promo codes for existing customers
by inmymind77 on 2019/09/20 23:16
It’s really frustrating that there are never any promo codes for existing long-term customers. The only promo codes that are ever available are for first-time customers. How about rewarding the customers that use you all the time?
That’s a nice App
by Fred E K on 2019/09/20 00:22
This app works simply and clearly. All food apps should be this good.
Easy app
by Jsardis on 2019/09/19 23:54
I use Slice all the time. It’s user friendly, and convenient!
Pickup or Delivery
by pastorethepizzaman on 2018/04/27 05:07
One thing that needs to be more clear on this app is pickup or delivery. It’s very easy to not notice which is selected and frustrating when you want your pizza delivered and it ends up being a pick-up. I had my settings defaulted for a delivery and one day I decided to switch from the usual restaurant I ordered from. There was no obvious indication that the new place did not deliver to me so I was very frustrated to find out I had to run out to get it. The next time I ordered I decided to order from my usual place which always delivers to me. Again no obvious indication that the pizza was for pickup because I always have it set for delivery. I never ended up getting my pizza after waiting hours. I believe one of the most important things about ordering a pizza is how you will be getting that pizza and to have the pickup/delivery buttons such a small part of the ordering process is a reason this app is flawed. Dominoes, Pizza Hut, and papa Johns all have lousy pizza to me which is why I choose local places off of slice, but one thing all those lousy pizza places have in common is their online ordering process is very smooth and clear in what you are getting. No confusion. No mistakes. Make sure to check that tiny pick-up/delivery button on the slice app or you can become frustrated very easily. Especially when drinking/socializing with a group of friends and expecting the pizzas to arrive at your doorstep.
Exceptional idea, exceptional service
by iSichas on 2019/10/05 23:29
I recently took a trip to New York City and wanted to try a lot of pizza while I was there. This app was amazing in that regard. Every single place that would deliver to me was grouped up in one place, the menus easily accessible unlike their individual websites, and I could even see reviews for each restaurant. One night, I had a major problem with a restaurant I had ordered from - absolutely no fault of Slice. On the contrary, when I reached out to Slice’s support via built-in messaging, both agents I talked to (yeah...it was a big problem that spanned a good length of time. Still no fault of Slice) were incredibly kind and understanding, and reached out to the restaurant on my behalf to get things sorted out. Now I’m back home in another state, and I’m delighted to see there are 2 places nearby me that I have never even heard of that I can now try thanks to Slice. Also, the delivery fees are exceptionally low. Download the app - you have nothing to lose, and a ton of great pizza to gain.
Don’t use location feature on app and horrible customer service
by Patsfan212 on 2019/02/11 14:18
This was my first time using the app, and I allowed it to use my location to order. Since it showed all the pizza places around me, seemed all was well. Turns out the location feature is inaccurate and pinged me about half a mile from my location. Note that I have never had an issue with the location feature on any other app (Waze, Google Maps, Uber Eats, Grubhub, etc). They also don’t have a check in place to have you confirm your address before you place your order. In hindsight, I should have checked the address, but again, never had this issue before. As soon as I realized the error, I called Slice and gave them my address. But it was too late...my food had already been delivered to the wrong address. To make matters worse the person at that address (whom I do not know) accepted the food and then committed fraud by signing their name to my credit card slip. I called Slice to tell them what happened, and their response was pretty much, “Oh well.” I explained that I didn’t enter the wrong address; their app location feature is faulty. I explained someone had taken my food and signed their name to my credit card slip. I told them this was the first time I had used the app and asked if this was really the experience they wanted me to have. Again, a big, “Oh well.” No apology. No attempt to make anything right. Nothing. App is deleted from phone, and I suggest you don’t even download it.
Beware of the lack of responsibility
by Jjaafun🍻 on 2018/05/22 14:04
This is the worst app anyone can use as a 3rd party to get food delivery! I had to use this app to get pizza delivered and became my worst nightmare. DON'T download this app unless ur life depends on it and then still dont!! 1st they dont try to fix their wrong doing and could care less about the financial hardship they put you in. I was made to download the app cause of Hungary Howies delivery of online orders well slice choosed a restaurant location that was not a restaurant that delivers to my house, Sliced charged my debit card 2xs they cancelled one order then keep the other order making sure my bank account only has $5.00 in it. I have been waiting and trying to get them to credit mx account back but of course theres still not a credit on my account. Creating a major problem for me and stuck having no money or dinner for my son to eat; bring he's special needs and all he wanted was pizza and because of the stealing this money from me I was stuck to deal with a child with a temper tantrum and wanting pizza that I was unable to get cause Slice didn't do a immediate refund of my money. I would of thought that this company would of been more compassionate to the situation cause it was their fault and would of tried to get the correct restaurant location and get the pizza I ordered and paid for delivered to us; but instead they did nothing to resolve the problem. So don't use this app unless you want to be ripped off by them.
BECAREFUL WHO YOU ORDER FROM
by Mathew N on 2018/10/18 10:58
After 9 hours of going back and fourth with Slice and La Pizza in Victorville Ca I finally got a refund for my messed up order. SLICE IS NOT RESPONSIBLE for refunds so please keep it in mind before you order!! Let me tell you guys: me and a friend order from this place who seems to be newly owned because I never got disrespected the way I did before! Anyways we got a smashed pizza, cold bread sticks and wings and a missing soda! To top it off the delivery lady called us over and over for directions because she didn’t know how to use her GPS. How you work for a delivery place and can’t deliver? Anyways this lady forgot our soda and offered to go to AMPM to get us a soda LOL then straight lied to the owner and to Slice saying I lied about this whole situation and that I “forsure got my soda” when I called the place I was answered by RUDE not so smart employees. After going back and fourth I guess slice got tired and decided to give me my refund AFTER I decided to take it to social media. Glad to know you never get your way unless you bring social media into it. Anyways thanks to this experience I will never order with Slice again for working with places like this. Just a warning! You will not get a refund until 3AM when you’re trying to sleep (if you even get one)
Horrible
by Use CASH ! not card on 2019/04/07 16:58
I gave this app several chances. First time I ordered they kept putting my address wrong. I kept updating it and it still didn’t update it to the restaurant I ordered from. Second time (which was last night) I had several problems with my order from a restaurant. I tried to reach out to the restaurant, they kept telling me to call back at different times. I reached out to “Support” on the app to see how my problems can get resolved , if not I would like a refund(because I paid through the app). They told me they called the restaurant and they said the same thing (no manager is around, to call back tomorrow). So I call today, same thing. I contact support again, they’re still telling me they haven’t gotten in contact with a manager yet . The problem with support is they’re telling me to refund my order or to give me fresh food (the same order) they have to have authorization from the owner. My money was taken immediately but when I have a problem it’s hard to get resolved. My advice is ALWAYS PAY IN CASH !!! Do not pay through this app. When you pay in cash you get a chance to check your food before you pay the driver. If you pay THROUGH THE APP, nobody cares if you have a problem after!!
Deserves 0 stars
by Morgs1105 on 2019/04/10 21:39
I have ordered using the app several times. Today I check my email and it says I’ve ordered pizza in Staten Island, mind you, I live in Florida. I immediately reach out to customer support Via the chat option, since there is no option to call in the app. I indicate to the person that somebody has hacked my account and is using my card and account to order pizza the person responds to me and then ends the chat. I start another chat with the same person named Martin and I asked about my hacked account and the rep Martin asks about my credit card and then ends the chat again. I start another chat and ask why they keep ending my chats and they immediately end it. I go into my account and change the address back to my address and my phone number since the hacker changed it. I reset my password and the person is still able to alter my info in my own account which makes me believe it’s someone at Slice who is assisting in the hacking. But what do I know. I froze my credit card and everything. I chat with a new person who is not Martin finally and she is EXTREMELY rude to me. How can a business with such awful employees succeed. Avoid this app unless want your account hacked and awful customer service.
Prompt customer service
by DJMon199999999 on 2019/03/17 09:42
I recently started to use slice instead of the other place since my favorite pizza shop had a coupon on my order more than once. So I thought I’d try it. No issues with the app and received prompt customer service. I have used the customer service chat more than once with zero issues; receiving prompt and courtesy responses and immediate resolution. An example is when I accidentally order ranch instead of french dressing an Ethan from the chat resolved it immediately. The next time my order was missing meatballs, honest mistake by my favorite restaurant and using the chat he immediately resolved it, received a refund with an explanation that the restaurant misread the order. Believe me it’s my favorite place I order weekly, I know it was a mistake and not the normal. It happens. Overall, I received prompt customer service with quick resolution. And that is more than I can say about grub, grub never responds to chat and rarely do I ever get a live person on the phone. If I send an email it takes 2-3 days for them to respond. Slice had my address information correctly because I took the ownership and manually entered my address and made sure it was correct. I only recommend with competitor sites popping up all over now they add incentives to keep customers using the app. Special dollar menus featuring restaurants, loyalty rewards, promo codes not just refer a friend. Thank you for reading the review and I hope you find it helpful.
No background noise= No confusion
by Aa5866379a on 2018/04/09 00:19
I was hesitant about using this app over someone’s job but because I wasn’t put on hold I went ahead, used it and than realized how this app will create more jobs as the business becomes consistently accurate the bigger the customer base will get. Have you ever tried to order over the phone and the person wasn’t exactly sure what you said (over all the kitchen noise) but took a guess and you got the wrong food or made the wrong way. That won’t happen here (unless dial-up comes back). I click what I want, put into print exactly what I want and that-my friend-makes for a meal that I craved and not someone else..My delivery guy just handed me my food and said thank you and kept on moving. no fumbling trying to sign receipts or exchanging cash. I think Most people unhappy with the Slice App was really unhappy with customer service at the place they ordered. Slice is just the messenger.. Going for the slice Hoping to go for 2nd’s Ray Miller
A Good Way to Get Pizza
by Anya Theirin on 2019/09/22 08:14
I’m currently in the New York area for school, and I’ve found a pretty good local pizza place through this app! The customer service is top-notch, too: I ordered from a different place that turned out to be not so great, and after calling the pizza place and being told to call Slice, they took care of it entirely! I’m glad their team cares so much about good pizza! My one suggestion—and I’m not sure if this is on Slice’s side or the restaurants’—is that sometimes the menus are incomplete, or not detailed enough. That pizza place I found? They have DEEP DISH PIZZA! I didn’t know that until I went there in person! It wasn’t listed on the app—maybe it’s a special of some kind? But it would be cool if there was a way to show that on the app. It might just be that the pizzeria itself didn’t list it, which is totally not Slice’s fault, so I didn’t subtract any stars. Overall, I’m happy to use this app!
WHAT A NIGHTMARE !
by mini1011 on 2018/06/06 00:27
DO NOT USE THIS APP, I REPEAT, DO NOT USE THIS APP. This was my first time using this app and the experience was HORRIBLE. For starters, you set your location of your delivery and they give you all of these options to pick from. I then received a call AFTER THEY TOOK MY MONEY AND ORDER WAS PLACED, that the location doesn’t deliver and I had to wait 24-48 business hours for my refund. After letting them know this was NOT an option, she offered me a $10 credit the standard pizza amount for a pie is $12-$18. I ordered a special pie. I explained this wasn’t going to work either. A supervisor then offered me a $15 credit with a $3 off coupon. Being pleased with this option for my inconvenience, I then tried to order somewhere else. I called to see why i could not see my credit and the next rep stated he didn’t know but i would still be charged .50 cents to pay the pizza place. After being frustrated i spoke with another woman who was able to walk me through the credit steps and then she stated to tell me that the pizza place THEY TOLD ME TO PICK DID NOT DELIVER AND SHE HAD TO BEG THE PLACE TO DELIVER TO ME. DO NOT WASTE YOUR TIME OR MONEY. It took me an HOUR just to place my order now i have to wait 40 minutes for it to be delivered.
Zero responsibility, useless customer service
by Necrophorus on 2019/04/03 14:02
I’ve been ordering through Slice Life for the last months. It’s been great all the time except the last one. The restaurant where I ordered delivered one pizza with all the toppings completely scattered on the top of the box and in a tiny corner of the pizza, as if it had fallen to the ground. Pizza was cold, saggy, and even had the wrong ingredients. We called back and forth to the restaurant and Slice Life and no one wanted to solve our problem. Slice phone service was totally useless and basically told us that they don’t refund even in cases like this and that we had to deal directly with the restaurant. So zero customer service. The restaurant told us to call Slice to find a solution, which was just a waste of time. Long story short: the restaurant delivered another pizza two hours later (which was actually burnt) and Slice didn’t refund our money for all the inconvenience and didn’t even apologize. Take home message: if everything goes well, no problem. If there is a problem Slice happily keeps your money and doesn’t solve anything. After 20+ orders with them is time to move on and use other alternatives like Grubhub, DoorDash, or Uber Eats.
Horrible
by Jerzjlo on 2019/07/21 21:49
They partnered with a pizzeria that didn’t answer their order confirmation. They canceled the order due to not hearing back from them. They only let me know that there was an issue with the order via email. Who checks their email at 5:30 on a Sunday?! There’s no in app alert system when there’s an issue, no text alert feature when there’s a problem, just check your email and hope you see the one telling you the food that was planned on and expected isn’t coming, then scramble to make changes because your evening, several hungry kids and the future of your career is dependent on it. When I tried to contact support through the app that feature seemed conveniently “frozen”. When I called to voice my frustration I got the “were really sorry that’s how we do things” message. No attempt made to maintain me as a customer, just a sorry not sorry. If a customer who has been using the app as often as I have actually physically calls to express their displeasure and you make no effort to keep me you clearly don’t care. That’s fine, my local spots all use door dash and grub hub, or I can call them direct, good luck with that business plan
Disappointing
by Sushi Sue on 2019/05/04 04:46
I downloaded your app because of Jet’s Pizza’s recommendation. My order took longer than expected, as we’re only a mile from the store. Your customer support person Ian was nice enough to call the restaurant to see what the delay was. The three stars are for him. Unfortunately, after the order was dropped off, we discovered that they gave me two small pizzas instead of the pizza and breadsticks special I ordered. Plus the pizza was barely warm, so it had obviously been sitting awhile. I feel like a stooge for leaving a tip before I actually received the order. Somewhere between your app and their store, someone messed up my order. Which is simply shouldn’t have happened. Since the breadsticks were my favorite part, I was seriously disappointed. Tried calling the store, but for some reason, they weren’t answering their phone. By the time they could’ve gotten the breadsticks to me, it would have been over two hours after I first placed the order. I splurged on getting food delivered because I’d had a crappy day. I guess I learned my lesson and will be going back to Grubhub to place my orders.
Lack of Responsibility
by Add the mic on 2017/09/17 22:36
I used this app for this first time last week and had a horrible experience. The pizzeria was over 35 mins late pass the estimated time. The food arrived cold, soggy (fries) and hard (cheese sticks). The man that delivered the food then questioned if he got tipped and how much since I used this app to pay. They also failed to deliver my drink. I contacted the people at Slice about my experience and requested a refund for the service. Slice informed me that I wouldn't be refunded and offered a bogus $2 off promo. Per the Slice, "For some additional context, while the cooking and delivery of the food is handled completely by the restaurant, at the end of the day the funds are always under control of the pizzeria. We are only permitted to charge or refund a card when given authorization from the pizzeria. We work for them and for you, the consumer at the end of the day. At this point, our hands are tied, since Baba Jaan Pizza never authorized anything on their end." Beware of going through this app when ordering food because they will not back you up or protect you from unprofessional businesses like other food ordering app such as UberEats. I will be deleting the app today!
Want delivery only choice is pickup
by Fyrfytr2033 on 2019/07/23 20:11
I was trying to order. I picked what I wanted then tried to make it for delivery not an option. So I decided I would go and pick it up no an option. No reason given. Wrote to Cust support. To them the problem and support to me there not delivering. I called the local pizza place and asked if the are delivering? Yes we are so I placed my order by phone. Your own Cust support had no idea what was going on. There should be some sort of reason given. I thought the app was malfunctioning. Which it might have been because I was able to call and get my order delivered. Either way using the app was a complete waste of my time. This happened twice by the way. On 2 different occasions. I use to like the app but not not sure if I will use it again. I just don't want to waste my time again. Sincerely totally frustrated.
La Scilla Garfield Nj
by Jad0818 on 2019/07/01 02:14
I am a regular customer at this restaurant I’ve been in there many times with my girlfriends having dinner. In addition to that I’ve ordered food when I’ve had clients come to my office for lunch as well. However tonight I went on the menu and ordered off the menu fillet livonese with Penne and vodka as a side dish or artichokes and grandma’s pizza. When the delivery came I opened a dish to find out that the fillet with the Livona a sauce had clams and mussels being allergic to clams and mussels I called the restaurant immediately they told me it was the fault of the delivery company for listing the menu wrong and that I had to call them to have them come and pick it up change it or refund it. There’s no such number online and I’m very annoyed that it cost me $25 for something that I could not eat and did not order and the restaurant that I’ve been a member going to for a long time would not help me. And nor did they have a phone number they told me to go online and find it there which of course is never possible. I will never do business with this delivery service nor with the restaurant ever again that was poor business
Save your time.
by Mdlin on 2019/02/17 07:03
Terrible app. If there is ever an issue with a local pizza restaurant (which there often is) the customer service will argue semantics with you and refuse to help. They don’t seem to understand anything that you say, and are more concerned with being right than with solving the problem. Also, the app will say that your order is pending even if it has been delivered, and will sometimes say that it’s been delivered even thought it’s still pending. Garbage app, garbage customer service. Just look on the app for good pizza places and then call the restaurant yourself. Usually just as cheap and usually free delivery, minus the Slice hassle. *I left this review after a customer service rep argued with me that I had gotten app surveys through email every time I ordered. Instead of hearing my complaints they argued that I should’ve complained somewhere else. Yeah, that bad. Not sure if it is the customer service people’s fault, since the one time I called they couldn’t understand me.
WPRST SERVICE I HAVE EVER RECEIVED
by dizzly25 on 2019/08/31 21:33
I order my pizza on a slow 2:20 time on Saturday. It said that it would arrive around 3:10. When it got to 3:30 I reached out to the service team. They said no worries, just contacted the restaurant and the driver is on the way! 30 minutes later, still no food. It’s now 4 and I haven’t received my food. They say we are very sorry but with your next order you can get 5$ off. I say thanks but I’m never ordering from here again. Now, it gets to 4:20. I reach out one last time thinking I’ve just lost this 17$ that I’ve spent and waited on. They say the driver left the pizza at my AC unit! And I was like WHAT? How was I supposed to know that? I got down there and it was covered in bugs. I tossed it and then left and got food elsewhere. Just completely terrible service and nothing to make me ever want to come back. At least give a refund!
Fantastic and easy to use app
by LizzyBu123 on 2019/01/05 23:13
This is my third time using the app and I keep finding smart features. For example, it gives you the option to reorder the same thing you did on your previous order upon opening the app. It would be great if you allowed the option to edit my last order slightly and then purchase. I also liked the option at this point to jump to a specific category since I didn’t want to order exact same thing as last time. Additionally, I called customer support the first time using the app and they were very helpful and told me when my order should arrive so I didn’t have to call the pizza place I ordered from. Deliveries have all been delivered in the estimated time given and you get updated on your order status. Love the Apple Pay feature, too.
No solution given when an error on their part made
by zetusLapetus on 2019/04/22 20:50
I like slice because of the convenience of not having to call the place... i specifically asked Slice customer service how to order more than one topping of the same topping and they stated to place it in the “notes” section. I did so... showed up and was not given what I asked for in my order. The pizza place said they could not edit it because they didn’t have some I-pad. Either way... what does this have to do with me. If Slice is going to work with different locations... there should be criteria that is required to be followed. I already paid for the pizza so had to take it despite not wanting it because that’s not what i ordered. I contacted Slice... they were like “oh no...” but did not compensate me or offer any form of assistance other than a how unfortunate attitude.... no this was never resolved so I don’t want to see a comment about that. Just call the pizza place directly, a lot of times the actual place offers better deals anyway compared to this app.
Ummmm, 10% tip with no option to adjust it? Seriously?
by SJTobi on 2017/10/15 03:22
What happened, Slice?? I’ve been using this app for years at my favorite pizza place that always treats me right and delivers delicious pizza quickly and piping hot. I absolutely love the Slice app and recommend it to everyone. Now I have to find cash to make up for the extra tip that I normally include in my credit card order? Or just pay cash completely? I almost never have cash and find the mandatory 10% tip option ridiculous. I know that I already pay a $2.00 delivery fee that I’m totally fine with, but please allow your customers to tip what they want. It’s the worst idea I’ve ever seen in an online food delivery app. We don’t HAVE to use Slice to order pizza, after all. I say fix it or you will not only loose me as a customer, but many others 😒
Won’t be using this app again.
by Jane-Dot on 2019/04/14 02:22
I ordered food from a local pizza place with this app. The order was confirmed and delivery was set to an hour after the order was placed. Well over an hour later when my food was supposed to be arriving I got a call from the pizza place that they do not deliver to my area and that I will have to contact slice to get my money back. An hour after I placed the order. At this point I called slice and explained this to them, they have to call the pizza place to make sure they haven’t started making my order yet....she then goes ahead and cancels the order. Now I have to wait for a refund. And it’s too late in the evening now that an hour and a half after I placed the order has gone by and I have to work in the morning to order anything else to get dinner tonight. They really dropped the ball on that one. I mostly blame the stupid pizza place for waiting an hour and a half to contact me to even tell me that they would not deliver to me. But slice confirmed the order. And this is not the first time I have had an issue.
Mrs. JG
by Dg in the house on 2018/07/04 22:06
Not for nothing, but this app is terrible. I was so excited to order a delivery online and not have to talk to anyone as I'm at a hotel with a migraine. I placed an order where I received an actual confirmation, and woke up from a nap only to find out it was canceled because it's closed today for the holiday. While I understand places are going to be closed, and you do note that's a possibility in your app- I should not have received a delivery CONFIRMATION my food was coming. I ordered 2 hours ago, so now my headache is worse, and me and my family still have NO FOOD. So I go back in to order from another place, and it’s the only one noted it's STILL OPEN, is closed as well because I called with a question, and they said they were closed today. So thanks for nothing, but a worse headache!
Incorrect location searching
by fredo mac on 2019/06/16 00:13
In my first and last exposure to this service, I downloaded the app and placed an order for the pizza place that is 2 blocks from my house. Or at least I thought I did. I used the “find pizza near me” button, which showed the store in the order confirmation, but then the pizza was ordered at the same company, but miles away—at least a 40 minute trip each way. I didn’t find this out until 25 minutes later when I went to pick up the order. When I contacted support about this, twice, they told me there was nothing they could do—one support rep told me “unfortunately we can’t cancel the order” and the other told me that they needed to have their tech team find out “what really happened”—as if I was lying to them. So their tech team can track clicks on the app but can’t location search. This is not how you launch a startup company. I am now out $30 for pizza I will not receive, and am deleting this app in a stuttering rage. Best of luck to this crappy company.
Awesome Customer Service!
by Readheadheather on 2018/01/24 03:43
I’ve used this app a few times now and everything happened smoothly and efficiently until this last order. I ordered a pizza, entered my card number and submitted as usual. Pizza came just fine but the pizza shop called me and said that the app did not send them a payment method and they took my card info and charged me for the pizza. I checked my credit card and I had been charged twice. I called the pizza shop and they told me to call Slice. I called the number listed as App support and it was an awesome experience! No robots! A human being answered quickly and she knew immediately who I was by the number I was calling from. She called the pizza shop and sorted everything out and I got a refund. Woo! Customer service still exists!
Wonderful app for pizza lovers!
by JoviChamp on 2019/06/24 03:52
I had a wonderful experience ordering from the Slice app. It’s easy to use and I like how you can make edits to your order with just a few clicks of a button. This user friendly app changes the game with it’s pizza-centric delivery service. My pizza actually arrive before the scheduled delivery time, hot & fresh. After taking a few bites, I could tell a major difference in the taste from when ordering from a typical pizza franchise. The local pizzeria I ordered from uses quality, fresh ingredients. The best part is that the app doesn’t charge local pizzerias high fees like other delivery apps, so every order helps small shops success. I will definitely be making another online order very soon!
Forget about the 3 Bucks!!!
by Not so much!!! on 2019/03/02 03:15
I just finished eating my delivery food order.....Not Good! I ordered shells with the sauce on the side and an order of pennes and meat sauce. The order arrived at the LaQuinta lobby within 45 minutes as promised but that’s where my satisfaction with this unprofessional and thoughtless pizza parlor ended. Not only did my shells order not have the ordered and promised meat sauce (just naked pasta)but despite the fact that my address was a room at the LaQuinta there were no plastic utensils or napkins. We could well manage being without the latter but not without the utensils. I phoned Slice and described the problem and asked that the missing items be promptly provided and was told it would be as soon as possible but they had a limited number of drivers this Friday night. Needless to say it was another 35 minutes or so before I got a knock on my door and a sheepish “I’m so sorry”! Well I’m not so sorry to warn others who might be considering the Kingsland Slice location for a delivery order to think twice. Blake
Slice orders are always wrong. No ownership of problems.
by TryThisNicknameOnForSizeThisTime on 2019/05/19 02:37
The app is well designed and polished but the orders are always wrong. Each time I have ordered with slice I ether getting a call from the store saying the order from the Slice is wrong and they don’t offer with the items on the app, difference from Slices description. In other cases the items arrive different from was described. Slices customer service says they respond in 2 min but it often takes 1-2 hours with multiple attempts. Impossible to get anyone on the phone as it doesn’t exist and chat support isn’t much better. Slice never fixes their (wrong) descriptions, doesn’t offer to pick up the difference in the pricing to match the item as described, nor do they offer any sort of credit for your trouble Witt their mistake. I’ve never had these issues ordering from the same stores directly. Time to just go back to ordering from stores themselves even if not a convent as one combined app.
Love the app except....
by Lcmech on 2017/10/14 01:30
Loved the app when I first downloaded it, never an issue with the pizza place I order from (which is sometimes multiple times a week). The latest update of app took away the feature to set your own tip for the driver and that needs to come back. 10% of the order is what is locked in now and I think for the speed and quality of service I get that is unfair to the driver to only receive a 2-5 dollar tip for an order that ranges from 20 dollars to 49 dollar when you factor in the wear and tear on their own personal vehicles being used for work as a convenience for patrons of their employer. Please put the Tip amount selector back into the app please!!!!!!!!!!!!
Customer Service Blows
by apeters_80 on 2019/09/24 23:58
The only reason I gave it two stars is because i used the app for a few months without issue . However , when I placed an order , received confirmation on my credit card , and waited 2 hours for my 8PM scheduled delivery , which was to arrive at our house when we both got home from work . It never showed, my cart was empty , and I didn’t receive and email or notification. When i explained this to customer service , while seeing if maybe it just wasn’t showing up but the food was still en route , I was disagreed with and assured that this could never happen. I’m not 75, I’m 24, I’m pretty sure I know how to use the app. Next time, when a processing errors occurs on your end , accept it as a possibility instead of telling the customer that it’s impossible. Never again. The pizzeria I really like only delivers on GrubHub anyway.
Great fast service
by princessxxx91 on 2018/07/19 15:58
I haven’t had a bad experience yet using this app. My food always comes in 30-35 mins . I never was overcharged . Food always arrived promptly and still fresh /hot. Drivers are always nice , I always leave the auto tip on because it’s worth it. And it doesn’t default to some crazy high percentage like most 3rd parties do. This app has been my best experience and I order very frequently . Once a day sometimes twice . Way better then Uber eats . I will never order Uber eats again. Deleted the app off of my phone . This service was WAY faster and WAY cheaper . Smh. And I thought Uber eats was the best idea ever when it first came out . Slice you have a loyal customer . Thanks ❤️
Pros and cons
by NK in Maryland on 2019/03/07 06:38
The fee was reasonable but I was ordering a meal for a friend out of state. I signed up for updates but received no notification the meal was delivered. They shouldn’t assume you are always ordering for yourself. Also, now I’m unable to locate pizzerias near me because it looks at the address I last ordered delivery to (though I’ve deleted it). If you don’t select “my location” (which reviewers have warned against) it should look at the address saved to your profile, but doesn’t. Will likely delete the app and start over to hopefully fix that. Also, the app should default to delivery vs pickup as anyone using it is likely wanting delivery (otherwise they’d order from the restaurant) and it’s easy to overlook that selection on the app.
Misleading
by luke 567891 on 2019/07/14 01:31
This was the second time I ordered using this app and for the second time my food was horrible. I understand that slice is not directly responsible for food quality, but the reviews are misleading. The second time around I started to wonder; how a 5 start pizza place could make such a bad dish, and i started to google. I found that the place I just ordered from is 3.5 stars on yelp and 4 on google. I was surprised by this discovery, so I decided to contact slice. I asked how can I leave a review for my order and their response was to leave my review on yelp. If in fact slice was using the reviews from yelp the place I ordered from would show 3.5 stars and 134 reviews instead of 5 stars and 900 reviews. How can this app Even claim those reviews, if there is no way for people to leave them. ??? I think slice caters to the restaurants but not the costumers. Please check reviews on the internet before you order.
Great experience!
by Frosenkat19 on 2018/04/04 23:11
I’ve used this app twice in the last month to order from my favorite local pizza place. The restaurant uses Slice for all online orders. It’s easy to use. After entering your debit/credit card info, it gives options for tip. It provides a tip calculator. You can pay tip in cash if preferred. I received confirmations right away by email informing me first that my order is being processed, and second when the restaurant received it. The second email also tells how long it will take till delivery (30-45 minutes). Both orders came on time. I am surprised at the negative reviews people posted. I’ve had a great experience!
Disappointed- no search by name etc
by MsAncheta on 2019/08/03 23:26
The first time I used the app the pizza place didn’t get the order. When I showed up I had to wait while they made the order. Now I used the app again over a year later because a pizza joint I love recommended it and it’s so hard to use. You can’t search by name, only by address. The pizza place is far from my house and doesn’t deliver but it’s our fav and has been around since the 1940s. To find it on Slice I had to pretend I was at an address near there and then it finally came up. You should be able to search by name. Also, the toppings were grated out and I had to start over. Finally, the pizza place offers half baked so you can finish it at home since a lot of people come from far away to buy and this app doesn’t provide that option. Wouldn’t use unless I got a discount
Subpar
by Expect Adequacy on 2018/09/06 01:34
This app is a huge disappointment. They once let me order from a restaurant that wasn’t even open. I waited 1 hr 30 min before calling them and that’s when they informed me. All other restaurants had closed by then. Tonight, I ordered from a pizzeria that slice said was 30-45 min delivery. Changed to an hour AFTER I paid. An hour turns into 1 hr 20 min. I’m going back and forth with possibly the worst negotiator in the world- owner of pizzeria offered me $8 off my next order. Slice said they spoke to owner and I’d get 15% off my next order. That’s a DOWNGRADE. Got fed up with the rep I was texting (who felt so inclined to sassily remind me I placed my order at 7:23-thanks, that’s still 1 hr 20 min and I can read) so I called. I got a $5 credit. This was an 1 hr 43 min of communicating with multiple customer service reps. Just use the app to look at menus and call the pizzeria yourself. Save yourself the headache and the service charge
Misleading offer SCAM
by Mr. itstheprincipal on 2019/07/04 00:48
Looking for a pizza for dinner at Romeo’s in West Palm Beach and when ready to order I saw an offer saying if I download this app I can get $3 off the first order. So I did just that. Then when I got to checkout the $3 wasn’t off, so I elected since it was a p/u to pay cash and sort it out at the pizzeria. Well, the manager told me that he gets charged for the app order and wouldn’t honor the discount. So I tried to explain to him I wouldn’t even be there and the app drives people and sales he would not usually have at a cost. So I got a hold of the app people and they said I had to pay through CC to get the discount. I didn’t pay through the app to begin with because the DISCOUNT WASNT APPLIED TO BEFIN WITH. It’s just a scam. But if I were the pizza manager, I would’ve done the right thing and honored the discount anyway. Now I deleted the app and will never use the pizzeria again, all for the ridiculous price of $3.
Horrible service, they take up to 30 minutes to communicate your order to the restaurant
by pichardo8743 on 2018/05/12 00:20
This app is a complete waste of time. I placed an order and luckily decided to call the restaurant to confirm they received the order. Upon calling I was informed they had not yet received the order. I called the app and they told me they would call and inform the restaurant right away, they also told me I should receive an email once the restaurant was informed. 10 minutes later after checking my email and no receipt found I call the app again, they told me the same story. At this point I decided to cancel the order and place it via phone with the restaurant. This app is not like seemless or grubhub that automatically generate a ticket with the restaurant. Instead manual steps have to be taken to inform the restaurant. It may be job security for some but for the customer it is a complete disservice!
Best food app so far
by hiyboogie on 2019/10/12 17:19
So I really love this app for many reasons.. the dilvery for me is always quick and correct with my order and the price is not always very high just for simple things like a slice of pizza. I also really like this app because you can pay in ways other than card or Apple Pay.. you can also pay in cash which is very cool because you can’t do that with allot of food apps now days... one thing I wish this app had was more then just pizza stores I wish the food verity was wider so it just doesn’t have to be food from pizza stores but other then that I love it and it has helped me.
TERRIBLE
by Hrhdjehehehsj on 2017/10/01 23:23
This App is horrible. The App and the Pizzeria have no way of communicating with each other. We ordered a pizza using "Slice" and called the pizzeria 2 minutes later to cancel, they don't have the ability to cancel the order and nor do they have the ability to refund you your money. Instead you have to go through the apps customer service line and as you can guess they are no help whatsoever. It took us talking to 3 people 3 separate times who literally had to call the pizzeria to cancel; the pizzeria told them that they had already started the order and did not want to cancel. They then sent an email using abhorrent grammar explaining that they "did all they could but we still needed to go pick up the pizza". I will be using Uber Eats, Postmates, or one of the numerous other services that do the exact same thing, as this service is a nightmare to deal with.
SCAM
by HelpingHippy on 2019/05/13 03:34
Just like many of the reviews their location stuff is all off, the app asked me for my location about five times you would think to get you the closest pizzeria but they actually put the one furthest away at the top so they can take your money and say oh well we can’t do anything. I tried ordering my pizza online for Rico’s at the right location and it prompted me to get the app and you could save some money on the order, well trying to save $3 cost me $20. They sent my order to the wrong place even though there are 2 Rico’s within ten minutes of me slice sent my order to the one 40 minutes away from me, and then made me look stupid when I went to go get my pizza and refused to give back my money. Horrible app. Horrible customer service. Obviously has location issues then haven’t fixed. Absolutely horrible do not get app.
So simple. Always perfect
by Rubberchicken12 on 2019/09/28 16:44
I have made over 40 orders with the Slice app and I’ve never had a single problem other than a delivery person forgetting my soda once. I didn’t bother but if I had cared enough I would have contacted the pizzeria directly to resolve that. Based on these reviews and their easily accessible chat support I can tell Slice would have been more than happy to facilitate a resolution for me but it was obviously a pizzeria error so I reached out to them directly. The chat support option to Slice is a nice alternative though for circumstances when I can’t or don’t want to make a phone call to the pizzeria.
Customer Service
by Ds174738 on 2018/04/15 19:52
I recently ordered a pizza from the app for pick up. The Slice App sent me notifications when the order was taken, received, and how long my pizza will take to make. What happened next is typical to any LA driver: I got gridlocked in traffic and would not make it to the pizzeria. Because of this I was frustrated that I wasted my money. However, Slice Customer Service handled the situation extremely professionally and refunded the cost for my pizza. It goes a long way when a company’s customer service is great. They seem to care, or at the very least, notice that good service pays out on both ends.
Crappy app
by rmaymie24 on 2019/06/26 22:33
I wouldn’t give this app a star at all if I didn’t have to. I placed an order whole out of town and put in the address to my hotel. When my food was to be delivered the man (who was EXTREMELY hard to understand) kept saying he was in the lobby when I didn’t see him. Come to find out, the app had changed the address to my hotel. For reference, I’ve typed this address for WEEKS without any issue so I don’t think I changed from typing 4299 to 4343, very unlikely. When I tried to apologize to the man for the mix up because of the app, he kept shaking his head ‘no’ like I was lying to him. If I hadn’t already paid for the food, I’d have told him to shove it. I’m completely disappointed in this “service” if you want to call it that. You don’t have to worry about me wasting my time on this worthless app and company again.
Customer service not the best...
by yo818 on 2018/01/06 00:56
This company needs to understand that when they do something wrong, they should do something to make the customer feel somewhat right and want to come back. I went to pick up my order and the pizzeria’s employees were rude as all ever because Slice never called them and they told me I needed to pay for my pizza again. I had paid with a credit card, so why would I pay again. I didn’t have my phone on me and the pizzeria refused to call Slice so I had to go home and call. Upon calling they weren’t much help and then finally called me back and resubmitted? My order...after continuously telling me they didn’t see an order for me. Just a sorry, so then I had to go back to the pizzeria again. Just a bunch of extra in this freezing cold weather for no reason! Albany Pizzeria Sapienza is horrible.
I have had this app for while.
by Morgiery on 2018/05/29 19:38
I have used this app quite a few times from different locations and I have no major complaints. I like having the ability to order online and it gives me a general idea of pizzerias in my area. I like how some places have deals and it allows me to try them out instead of going back to the same place over and over again. It is a great way to explore what is around your area. I recently had an ordered cancelled by a pizzeria and Slice texted me and emailed me to let me know about the status of my order. I appreciate the costumer service!
Information is not up to date, customer service could use some work
by FatheadiousRex on 2019/07/03 21:55
I placed an order with the slice app for delivery. Put in my credit card information and submitted. Moments later, Sliced provided an email with confirmation and a delivery time of 35 min. After the estimated delivery time came and went by, I checked my email and the pizza company canceled the order about 10 min after Slice sent the confirmation. I called the pizza place to figure out what happened and they informed me that they only deliver through grub hub. I called Slice, because the cancellation email instructed me to do so, informed them of the situation and was put on hold. The Customer Service rep came back and told me he place the order for me on my card and it will be another 35 min 🙄
Poor communication with Pizza company
by Poor communication & ETAs on 2019/10/13 06:40
Ordered through the app. Received a confirmation email stating the pizza company we ordered through was confirmed and our eta for pick up was 40 minutes. Got there about 10 minutes before pick up was scheduled and the pizza company had just received our order and it wasn’t in the oven. They also had several orders ahead of ours so we had to wait the another 30 minutes. When I reached out to Slice to extend a complaint that the company just received our order and it hadn’t even been started, they reached out to the pizza company to say we had a complaint rather than fixing the situation with us. Will not use this app again. We will instead call and order over the phone for an accurate pick up time. No need for a third party.
Rating Trends
143,129,133,167,297,233,215,131,0,325,193,293,267,0,336,139,160,207,305,256,179,148,128,149,180,326,260,210,127,179,155,204,266,301,187,116,80,154,178,339,236,187,165,161,125,238,0,642,178,133,118,150,183,373,390,86,105,136,158,182,341,313,183,109,116,147,194,358,282,209,138,194,67,182,379,316,194,154,151,164,175,401,341,227,125,131,169,220,0,746
All Versions
5.0
100,793 total
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Current Version (3.34.0)
5.0
89,360 total
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Version History
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Screenshots
Keyword Volume Hits KEI Rank
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Search Visibility
App name
Slice: Pizza Delivery & Pickup
Description
Order delicious, authentic pizza and support your favorite local pizzeria anywhere, anytime with Slice. Say goodbye to subpar chain pizza. Slice lets you instantly order real, handcrafted local pizza from your favorite, hard-to-get-a-hold-of, mom-and-pop shop. Slice is dedicated to making it easy to order delivery or pick up conveniently and accurately from your favorite local pizzeria. You can browse menus, view deals, access exclusive promos, and reorder your favorites all in a tap. Plus, unlike online other online ordering apps, Slice doesn’t charge restaurants high fees, which means every order you place helps your local shop stay in business — now that’s having your pie and eating it too. App Features: Quick & Easy Ordering ** Effortlessly order from your go-to pizzeria ** View menus from pizzerias near you and select the one that will satisfy your cravings ** Checkout instantly and pay with credit card or cash ** Reorder your favorite pizza from your go-to pizzeria in just a few taps Build Your Perfect Pizza ** Create your perfect pie with our pizza builder ** Select the size, choose toppings, and customize special instructions to create your perfect pie Save Money ** Get great local promos and discounts, and find exclusive pickup & delivery deals from your pizzeria ** Invite friends and get $$$ off your next order Why Everyone Wins When You Order On Slice: Local pizzerias prefer that you order from them on Slice. While other online ordering apps charge restaurants up to 30% per order, Slice only charges a low flat fee, while giving them free marketing, business tools, and access to customers like you. ** Pizzerias don’t have to raise prices, so you pay less for pizza ** Our shops can afford quality ingredients to make delicious, authentic pies ** Pizzerias get more orders, but spend less time taking them down (focus on hand-making pizza) Download Slice today and get your favorite, delicious local food delivered fast! Love ordering and supporting local pizza on Slice? -- Please take a second to rate our app!
Easy
by Gr1mking on 2019/10/20 20:59
This app makes pizza and more easy!
Bad offers
by Donald trump s on 2019/10/20 00:02
Never offers coupons
Great App!
by Dr. Kimmie on 2019/10/19 21:30
Easy and great service!! A boon to my existence!!
Buggy app, lots of issues.
by Dowhatsright on 2019/10/19 18:37
App caches your first few orders then assumed that all future orders will involve the same pizza places. App takes you to your history and navigation back to “Search for restaurants” is a total mystery. When you travel and want to order from a place out of town, the app sticks on your local hometown history and preferences and there is no clear way to navigate away from that. Lots of design and navigation issues to be addressed
Sweet
by bg lee 47 on 2019/10/19 02:00
Works like a charm, great ap!
Love the savings!
by pattyf67 on 2019/10/19 01:55
Love that you offer the savings perks - really does make me go for it and place the order for pizza since I’m saving a few bucks on my pie!
Coupons
by Mectwin on 2019/10/19 01:34
I get a coupon but don’t recall what it was. When you click on the notification it disappears so you have no place to find what the coupon was.
Super Satisfied w/Slicelife
by QOS99 on 2019/10/19 01:02
The only thing I dislike about Slicelife is that there seems to be items missing from the menus that appear via other apps and on the generally published menus of any given establishment
App doesn’t work
by jpkennedy on 2019/10/19 00:51
Tried to enter my location and it wouldn’t accept it. To bad... wanted to use my promo code. Good job getting me there. Now I get to write a review about you. I’m persistent and really wanted to use my promo code. So went back for another try and now the app won’t let me submit my info. You sure make it hard to get some pizza! So now I can’t even create an account. Pretty sure I just waisted 30 mins. You got my time, waisted it, and now I will not forget this experience. I’ll be sure to tell everyone this story!!!
Rip off
by Tew111111111 on 2019/10/18 23:11
The pizza is two to three dollars more using this app. I will be ordering straight from the restaurant from now on.
Easy to use
by pie is best on 2019/10/18 22:31
I use this app all the time. Very easy to use. Order is always right. I get updates on the delivery status. Love it!
Slice
by KeKe_16 on 2019/10/18 22:24
BEST APP EVER!!!!!
Friday App
by Julz626 on 2019/10/18 22:24
Love the App. Makes ordering pizza on Fridays a breeze!
Easy to use
by Max One Cito on 2019/10/18 21:14
Just makes ordering pizza that much easier, perfect for Fridays 👍🏼
Promo codes never works
by misohung on 2019/10/18 17:58
T
Order cancelled
by baconlettuce on 2019/10/18 15:25
Only used one time. Waited 45 minutes only to have my order cancelled by Slice. Won’t be using again.
Slice 👍🏻
by cjaycee on 2019/10/17 18:54
Very reliable
Pizza. Simple as that.
by MajorJakov on 2019/10/16 21:17
Bruh
Less than reliable ratings
by Dani_EG on 2019/10/16 20:52
I want to love this. A way to help local businesses more than Seamless? Awesome! But I had a problematic order. An utterly destroyed pizza. Now, that's not a problem on its own. It's not the app's fault. But the pizza place was able to "cancel" the order to refund me. Not just give me a refund, but completely cancel it. That means I never got to rate the pizza because it supposedly never happened! Why's this a problem? The pizza was inedible. I waited an hour and a half for it. That's a 1-star rating if I ever saw one. But because they canceled, I couldn't rate the restaurant poorly. So all of those "5-star" restaurants around you? They're likely only 2 stars, but unhappy customers never get to submit a rating. I confirmed this both by looking at Yelp ratings and trying a few places around me. Yup! 5 stars on Slice, but a 1-2 star pizza. The ratings are worthless. I just deleted the app. Why bother?
Best Ever
by precision company on 2019/10/16 15:48
I order from here a couple times a week. Very friendly. And great food! There fast and will make your order however you want it done, just ask you you shall receive.
Wish I could customize a pizza with double ingredients
by Graphx3d on 2019/10/15 22:39
Otherwise, it’s great....
Service
by Paisan1234 on 2019/10/15 22:31
Excellently
Easy to use and seamlessly gets us fed
by buddzbuzz24 on 2019/10/15 19:56
Intuitive app, great interface and really works well
Passionate about Pizza
by a9uila on 2019/10/14 15:25
If you haven’t downloaded slice yet, what are you waiting for??? Doesn’t get any better! Promotions, options, giveaways, convenience... I don’t normally write reviews, but this one is well deserved! 💪🏾
Love this restaurant!
by travelingwrights on 2019/10/13 20:33
Fresh ingredients fast delivery great customer service!i will order over and over like I do now! Best pizza place around!
Poor communication with Pizza company
by Poor communication & ETAs on 2019/10/13 06:40
Ordered through the app. Received a confirmation email stating the pizza company we ordered through was confirmed and our eta for pick up was 40 minutes. Got there about 10 minutes before pick up was scheduled and the pizza company had just received our order and it wasn’t in the oven. They also had several orders ahead of ours so we had to wait the another 30 minutes. When I reached out to Slice to extend a complaint that the company just received our order and it hadn’t even been started, they reached out to the pizza company to say we had a complaint rather than fixing the situation with us. Will not use this app again. We will instead call and order over the phone for an accurate pick up time. No need for a third party.
Order was never delivered
by San Antonio - customer on 2019/10/13 05:59
ETA for pizza delivery was 1 hours. Waited for 2.5 hours and called the pizzeria 3 times. They said they never received the order from SLICE. What a mess and unreliable service. I do NOT recommend it at all. Now I’m canceling the payment with my bank.
Best pizza
by AROD1178 on 2019/10/13 05:28
Best pizza upper West Side and on time for me keep up the good work made in New York pizza staff goes along way 🤟🏽
Best food app so far
by hiyboogie on 2019/10/12 17:19
So I really love this app for many reasons.. the dilvery for me is always quick and correct with my order and the price is not always very high just for simple things like a slice of pizza. I also really like this app because you can pay in ways other than card or Apple Pay.. you can also pay in cash which is very cool because you can’t do that with allot of food apps now days... one thing I wish this app had was more then just pizza stores I wish the food verity was wider so it just doesn’t have to be food from pizza stores but other then that I love it and it has helped me.
Jays New York Style Pizza
by MitchelBanks on 2019/10/12 17:02
Tried this pizza several weeks ago, it real good... a lot better than the chains
Love it!!
by Mandie2323 on 2019/10/12 16:08
Best one yet. Thanks for being awesome!
I love this app 💯
by DayFendi on 2019/10/12 06:36
Should be any potheads favorite
Poor design, unresponsive
by divinmarquis93 on 2019/10/12 00:49
It’s not apparent at the beginning of an order whether you’re ordering pickup or delivery, nor is there anything way to change it once the order has been placed. You have to contact support, ask them to cancel the order, and start again. Currently I’m waiting for support to answer my message. I’ve been waiting for 20 minutes. Unacceptable.
Food
by luv takeout on 2019/10/11 22:56
Excellent food and workers are always friendly
Tried the rest....Schianos is the best!!!
by just1028 on 2019/10/11 21:03
Everything is great!! Pizza dinners and desserts al on point!!
Service
by j jaiswani on 2019/10/11 20:52
Awesome
What’s not to love?
by Tomsriver881 on 2019/10/11 20:15
Quick Easy and a choice of local businesses to choose from
Romano’s Pizzeria
by Xma1976 on 2019/10/11 20:03
They’re food is delicious and consistent. Highly recommended!
Quick and Easy to use App
by StillBallin24 on 2019/10/11 16:34
It’s simple, quick delivery for real authentic NYC style pizza!!!
Very helpful app
by Diesal Mechanic on 2019/10/10 23:58
This app is good and you get a 5 percent discount off with your order on this app. And its quick and convenient to use.
Sals is the best!
by Peanut Monster on 2019/10/10 01:32
Amazing food, fantastic service! Always insanely quick with the delivery and always fair with the pricing (even if you annoyingly change their dishes around to your liking). Why would you go anywhere else for food when your hungry ? Best place in South Jersey!
Highly Recommend
by radsnakes on 2019/10/10 00:27
I love this app. There’s a pizza place near me that doesn’t have its own delivery app (like dominoes does) and this app is SO easy to use. It makes ordering from them a piece of cake, and it’s nice not to have to stop what I’m doing and make a call. The menu is extremely easy to look through. I highly recommend it!
Can’t order for pickup
by loud10 on 2019/10/09 22:45
It seems you have to order delivery and if try to order through restaurants website you are brought to a general page and have to search for restaurant again.
Do not use!
by Coshooter on 2019/10/09 15:54
First time using it, slice tried to triple charge me. Called the restaurant to make sure only one order was made, called Slice “customer service” where the guy with attitude removed one extra charge and then said he removed the second extra charge. Reflected on the app. When the charge cycled in to my bank, I was still double charged.
Dry, Hard, and Tasteless chicken parmigiana
by Horrifited on 2019/10/08 20:45
My recommendation is for the cook to try their chicken parmigiana before serving it!!! Horrible!!!
50/50 on delivery so far
by El Coqui NuYorican on 2019/10/08 17:22
When I first discovered Slice they were on point. The last 2 times I’ve ordered through them the wait time was long and the pizza was cold. I just ordered again through them to see if they have improved their service or do I need to delete the app and call it a day. Stay tuned.
Great experience
by cafegoddess on 2019/10/08 16:00
Easy, quick ordering and great restaurants associated with Slice
Purchases beware!!!
by I have been violated on 2019/10/08 14:35
I was charged for three orders, two of which I didn’t place. The store contacted them twice letting them know it was not a legitimate charge. The fine folks at slice have confirmed the merchant did Contact them yet no refund or action taken by slice.
So easy to use, great interface
by dmd1003 on 2019/10/07 22:58
As someone who orders out (or in!) a lot, this is the best user experience and the easiest to navigate of all the apps. I highly recommend using it if you’re able to, it’s great for local businesses and it’s really seamless (pun intended!)
Easy
by Lvpzzalvr on 2019/10/06 23:45
Super easy to place my order!! Grinders has great pizza!!! We are addicted.
Thes pizza of SAN BERNARDINO
by Serena nails on 2019/10/06 23:15
Always on time, always so kind your workers.
First Time Using It, Got Robbed
by Steve-in-Boston on 2019/10/06 22:48
Ordered my pizzas, debit was charged $38 immediately. 10 mins later Slice sends me an e-mail saying my order was cancelled because the restaurant didn't confirm it. They are very sorry, and I won't get my $38 back for 3-5 days, so still hungry, and no money to buy dinner now, but it's OK because they are sorry.
The worst...
by Drstickey on 2019/10/06 22:26
I got a bad delivery today and I text the customer service.. They did little to help me get a refund ..so I had bad taste in my mouth from the food and the customer service...
Great, except...
by Gardengirl1972 on 2019/10/05 23:54
The app is great. Except i wish they would add more pizza shops in the area. I got excited that I saw a few more added. But then it said you had to call them to order. There was no point in putting them in the app, except to see thier menu’s. Which I can get on the restaurants websites. Other than this, it is very user friendly.
Great App
by Lanna S on 2019/10/05 23:46
Lots of places to choose from and interactive full menus. thank you for accepting apple pay as a form of payment, that’s like my favorite feature with this app!!
Exceptional idea, exceptional service
by iSichas on 2019/10/05 23:29
I recently took a trip to New York City and wanted to try a lot of pizza while I was there. This app was amazing in that regard. Every single place that would deliver to me was grouped up in one place, the menus easily accessible unlike their individual websites, and I could even see reviews for each restaurant. One night, I had a major problem with a restaurant I had ordered from - absolutely no fault of Slice. On the contrary, when I reached out to Slice’s support via built-in messaging, both agents I talked to (yeah...it was a big problem that spanned a good length of time. Still no fault of Slice) were incredibly kind and understanding, and reached out to the restaurant on my behalf to get things sorted out. Now I’m back home in another state, and I’m delighted to see there are 2 places nearby me that I have never even heard of that I can now try thanks to Slice. Also, the delivery fees are exceptionally low. Download the app - you have nothing to lose, and a ton of great pizza to gain.
OK But...
by jam 59 on 2019/10/05 21:33
Doesn’t seem to get timing roughy. Sometimes an hour late.
Best wings around
by dcruz83 on 2019/10/05 21:03
Awesome wings ! We are hooked!
Useless
by Kgz1979 on 2019/10/05 15:55
Placed my pizza order through slice. Paid through slice. Pizza was 2 hours and 20 min late. I contacted slice and told me they couldn’t do anything about it. I asked for a refund and customer support told me, “they are only a 3rd party, can’t return the money, to call the pizzeria for a refund. ” so what is their point??? They collected my money but can’t give it back? It’s a pointless app. No customer care. I could of just ordered straight through the pizzeria. Not worth it.
Great App
by Pooh Pusher on 2019/10/05 02:39
Very easy to use. Great pizza options fast.
Worst food app ever
by enodc on 2019/10/05 01:21
The location feature does not work, prevented me from seeing the menu on the restaurants website after I gave up on trying to the app. Wasted 15 minutes, called the place directly they read me the menu over the phone, apologized and delivered without the app. This app has the worst bugs. Not worth your time to download, not worth it for the local mom and pop since it prevents you from seeing there menu. So disappointed!!
Awesome place!
by Nubia;) on 2019/10/04 23:14
It’s a great place! Good is always on POINT!
Good app
by Munchkin1211 on 2019/10/04 22:03
Good app- would like more promo codes especially when using often!
Horrible app.
by Sheshayjay on 2019/10/04 18:42
I tried ordering recently and then my order was cancelled (even though I was still charged). Tried ordering again and the order was cancelled again (and I was charged yet again). The worst part is they take 3-5 days to refund money. Absolutely ridiculous! They could at least wait until the order is confirmed with the restaurant before charging someone’s account. A complete ripoff!
Love the app except....
by NedNed9 on 2019/10/03 21:11
I have a favorite pizziera. I don’t like that you keep showing me every other pizzeria before my favorite one.
Terrible app and they could do nothing to help
by Delete this app now 100119 on 2019/10/02 03:56
I would avoid this app. I ordered pizza and over 2.5 hours later, NOTHING. I messaged with the service guys who were unable to do anything, not even refund me my $$. Seriously??? There isn’t even any way to review the pizza place to let the world know that they are a disaster. Deleting the app NOW. Never again.
Awful
by Y do u need my nickname on 2019/10/02 02:36
Worst food delivery app on the market. Since my mailing address didn’t match the delivery address my cards weren’t accepted. What the hell? The guy told me, “just contact your bank”.
Good at ordering pizza. Terrible with notifications
by Asmo917 on 2019/10/01 19:29
App does an excellent job at letting you find a pizza place and place an order. However, I regularly get notifications about orders being out for delivery despite not having placed an order. For example: my last order was placed on September 20th; I received a notification an order was out for delivery at approximately 11 pm last night (September 30th) and again a few moments ago (~12:30 pm October 1st). Love the easy way to order food, hate the regular need to make sure my phone/account/credit card hasn’t been hacked.
Terrible
by ID3121 on 2019/10/01 16:20
Double charged me, and the customer service was terrible resolving the issue
Very helpful
by Rohare33 on 2019/09/30 16:05
Some places don’t have an online ordering system. This helps that.
Not worth your time
by LostinGermany on 2019/09/30 01:19
Ordered for the first time and 30+ minutes after it was randomly canceled. Contacted support and they told me one item was unavailable so the entire order was canceled. No questions? No substitutes? No phone call? Terrible system not worth your money.
Slice!
by Vampire Academy Saga on 2019/09/30 00:46
Easy app, always a perk to use it, and the food is hot&quick! Restaurant prices without the app markup!
Love this for local pizza!!
by Andrea ABG on 2019/09/29 21:39
I love the Slice app. It is super easy to use and has all of local, independent pizza shops. I can pay cash for our orders which I really appreciate!
Great app
by matthew edward perrry on 2019/09/29 03:01
This app is awesome and easy. Takes the guesswork out of it all
Easy peasy, easy pizza
by Allolex on 2019/09/29 00:57
Slice has kept things simple with their app. It's very easy to use, with its intuitive interface. I recommend to the developers that you default sort ingredients lists and allow them to be grouped under subcategories. Subcategories will encourage the shop owners to organize their customizations menu a little better.
Took my money before I even confirmed the purchase!
by Rindelle on 2019/09/29 00:24
Now I have to wait 24 to 48 hrs to get my 20.95 in my bank account. I hate I ever used this app!
Great app...
by 81_Tia on 2019/09/28 23:16
Great app but wish there was a way to show the driver on there way. Sometimes the estimated time or updates don’t change or I don’t get notified. Thanks!
Using for over a year —
by seanevert on 2019/09/28 22:02
I’ve been using Slice for over a year. The customer service is always good, and when I had a unacceptable experience with a local, they handled it by making it right. restaurant
Easy to use.
by DJRNJ on 2019/09/28 21:52
Very easy to use. The entire menu is viewable on the app and you can make special requests.
So simple. Always perfect
by Rubberchicken12 on 2019/09/28 16:44
I have made over 40 orders with the Slice app and I’ve never had a single problem other than a delivery person forgetting my soda once. I didn’t bother but if I had cared enough I would have contacted the pizzeria directly to resolve that. Based on these reviews and their easily accessible chat support I can tell Slice would have been more than happy to facilitate a resolution for me but it was obviously a pizzeria error so I reached out to them directly. The chat support option to Slice is a nice alternative though for circumstances when I can’t or don’t want to make a phone call to the pizzeria.
What a app!
by nocrad on 2019/09/27 20:10
This app is stellar. I order pizza, I pay for pizza, I eat pizza, I digest pizza, and I release the pizza from my core. This app makes it so easy to do all of that!
No Support
by HillaryLies on 2019/09/27 01:07
I had good luck until tonight. The app led me to a restaurant having serious issues. The chef was incapacitated. I contacted support after my delivery didn’t show for 2 hours and they were no help. Ended up needing to speak with the crazy restaurant owner who was having a mental break. I’ll be deleting the app once my money is returned.
FAIL
by Bham'19 on 2019/09/26 22:01
Has pizzerias on their app, then after you get charged, they call and say they can’t deliver to your address!! DO NOT WASTE YOUR TIME WITH THIS APP
Hot and delicious!
by Sela R on 2019/09/25 22:40
I order fresh seafood from Olive Pizza for delivery from Slice because it is the only place I’ve found where seafood is delivered fresh daily and not frozen. I don’t know how they do it but my seafood has been deliverers hot and CRISP every time. Even the French fries aren’t wilted. AMAZING! Kudos to Olive Pizza and Slice for the fish and chip and even fried whole belly clams!!! 5 stars!
Customer Service Blows
by apeters_80 on 2019/09/24 23:58
The only reason I gave it two stars is because i used the app for a few months without issue . However , when I placed an order , received confirmation on my credit card , and waited 2 hours for my 8PM scheduled delivery , which was to arrive at our house when we both got home from work . It never showed, my cart was empty , and I didn’t receive and email or notification. When i explained this to customer service , while seeing if maybe it just wasn’t showing up but the food was still en route , I was disagreed with and assured that this could never happen. I’m not 75, I’m 24, I’m pretty sure I know how to use the app. Next time, when a processing errors occurs on your end , accept it as a possibility instead of telling the customer that it’s impossible. Never again. The pizzeria I really like only delivers on GrubHub anyway.
No accountability for horrible pizza
by not accountable on 2019/09/24 23:17
Pizza was horrible. Extremely salty. No one talking accountability and I am down 20$
Don’t do it
by Never write reviews 2000 on 2019/09/23 22:43
This is the first review I have ever written. There is always a problem when using Slice. Your order will be canceled, it won’t be delivered, or it will be incorrect. You are much better off calling. You’ve been warned!
Love this app!
by Cane St on 2019/09/22 22:01
Just stumbled across this app, Castillo’s 2 is the only place that delivers to my location, my order was delivered in record time and the order was perfect! So glad I found this app!
Yum!
by jeep0427 on 2019/09/22 21:23
So easy to use and convenient! Delivery is timely and the food is hot and delicious.
A Good Way to Get Pizza
by Anya Theirin on 2019/09/22 08:14
I’m currently in the New York area for school, and I’ve found a pretty good local pizza place through this app! The customer service is top-notch, too: I ordered from a different place that turned out to be not so great, and after calling the pizza place and being told to call Slice, they took care of it entirely! I’m glad their team cares so much about good pizza! My one suggestion—and I’m not sure if this is on Slice’s side or the restaurants’—is that sometimes the menus are incomplete, or not detailed enough. That pizza place I found? They have DEEP DISH PIZZA! I didn’t know that until I went there in person! It wasn’t listed on the app—maybe it’s a special of some kind? But it would be cool if there was a way to show that on the app. It might just be that the pizzeria itself didn’t list it, which is totally not Slice’s fault, so I didn’t subtract any stars. Overall, I’m happy to use this app!
Why use anything else?
by zaa_lover on 2019/09/22 00:58
Great app. Just hope more puzza places join!
Sales tax
by KO479 on 2019/09/21 23:52
Just so you know - Oregon does not have sales tax, yet your app charges it. Sorry, not buying through your app and will be reporting you to the Attorney General’s office. Signed, Tax Auditor
Easy and awesome
by p dillio on 2019/09/21 22:28
Perfect app for family that has kids who like different local pizza places
Always good!
by cons220 on 2019/09/21 20:33
Love it!
Great app
by MSavage90 on 2019/09/21 17:54
I have been using slice for years. No problems ever. Thanks
Dope app!
by Two dumbs up! on 2019/09/21 00:49
Poppin app!
No promo codes for existing customers
by inmymind77 on 2019/09/20 23:16
It’s really frustrating that there are never any promo codes for existing long-term customers. The only promo codes that are ever available are for first-time customers. How about rewarding the customers that use you all the time?
That’s a nice App
by Fred E K on 2019/09/20 00:22
This app works simply and clearly. All food apps should be this good.
Easy app
by Jsardis on 2019/09/19 23:54
I use Slice all the time. It’s user friendly, and convenient!
Pickup or Delivery
by pastorethepizzaman on 2018/04/27 05:07
One thing that needs to be more clear on this app is pickup or delivery. It’s very easy to not notice which is selected and frustrating when you want your pizza delivered and it ends up being a pick-up. I had my settings defaulted for a delivery and one day I decided to switch from the usual restaurant I ordered from. There was no obvious indication that the new place did not deliver to me so I was very frustrated to find out I had to run out to get it. The next time I ordered I decided to order from my usual place which always delivers to me. Again no obvious indication that the pizza was for pickup because I always have it set for delivery. I never ended up getting my pizza after waiting hours. I believe one of the most important things about ordering a pizza is how you will be getting that pizza and to have the pickup/delivery buttons such a small part of the ordering process is a reason this app is flawed. Dominoes, Pizza Hut, and papa Johns all have lousy pizza to me which is why I choose local places off of slice, but one thing all those lousy pizza places have in common is their online ordering process is very smooth and clear in what you are getting. No confusion. No mistakes. Make sure to check that tiny pick-up/delivery button on the slice app or you can become frustrated very easily. Especially when drinking/socializing with a group of friends and expecting the pizzas to arrive at your doorstep.
Exceptional idea, exceptional service
by iSichas on 2019/10/05 23:29
I recently took a trip to New York City and wanted to try a lot of pizza while I was there. This app was amazing in that regard. Every single place that would deliver to me was grouped up in one place, the menus easily accessible unlike their individual websites, and I could even see reviews for each restaurant. One night, I had a major problem with a restaurant I had ordered from - absolutely no fault of Slice. On the contrary, when I reached out to Slice’s support via built-in messaging, both agents I talked to (yeah...it was a big problem that spanned a good length of time. Still no fault of Slice) were incredibly kind and understanding, and reached out to the restaurant on my behalf to get things sorted out. Now I’m back home in another state, and I’m delighted to see there are 2 places nearby me that I have never even heard of that I can now try thanks to Slice. Also, the delivery fees are exceptionally low. Download the app - you have nothing to lose, and a ton of great pizza to gain.
Don’t use location feature on app and horrible customer service
by Patsfan212 on 2019/02/11 14:18
This was my first time using the app, and I allowed it to use my location to order. Since it showed all the pizza places around me, seemed all was well. Turns out the location feature is inaccurate and pinged me about half a mile from my location. Note that I have never had an issue with the location feature on any other app (Waze, Google Maps, Uber Eats, Grubhub, etc). They also don’t have a check in place to have you confirm your address before you place your order. In hindsight, I should have checked the address, but again, never had this issue before. As soon as I realized the error, I called Slice and gave them my address. But it was too late...my food had already been delivered to the wrong address. To make matters worse the person at that address (whom I do not know) accepted the food and then committed fraud by signing their name to my credit card slip. I called Slice to tell them what happened, and their response was pretty much, “Oh well.” I explained that I didn’t enter the wrong address; their app location feature is faulty. I explained someone had taken my food and signed their name to my credit card slip. I told them this was the first time I had used the app and asked if this was really the experience they wanted me to have. Again, a big, “Oh well.” No apology. No attempt to make anything right. Nothing. App is deleted from phone, and I suggest you don’t even download it.
Beware of the lack of responsibility
by Jjaafun🍻 on 2018/05/22 14:04
This is the worst app anyone can use as a 3rd party to get food delivery! I had to use this app to get pizza delivered and became my worst nightmare. DON'T download this app unless ur life depends on it and then still dont!! 1st they dont try to fix their wrong doing and could care less about the financial hardship they put you in. I was made to download the app cause of Hungary Howies delivery of online orders well slice choosed a restaurant location that was not a restaurant that delivers to my house, Sliced charged my debit card 2xs they cancelled one order then keep the other order making sure my bank account only has $5.00 in it. I have been waiting and trying to get them to credit mx account back but of course theres still not a credit on my account. Creating a major problem for me and stuck having no money or dinner for my son to eat; bring he's special needs and all he wanted was pizza and because of the stealing this money from me I was stuck to deal with a child with a temper tantrum and wanting pizza that I was unable to get cause Slice didn't do a immediate refund of my money. I would of thought that this company would of been more compassionate to the situation cause it was their fault and would of tried to get the correct restaurant location and get the pizza I ordered and paid for delivered to us; but instead they did nothing to resolve the problem. So don't use this app unless you want to be ripped off by them.
BECAREFUL WHO YOU ORDER FROM
by Mathew N on 2018/10/18 10:58
After 9 hours of going back and fourth with Slice and La Pizza in Victorville Ca I finally got a refund for my messed up order. SLICE IS NOT RESPONSIBLE for refunds so please keep it in mind before you order!! Let me tell you guys: me and a friend order from this place who seems to be newly owned because I never got disrespected the way I did before! Anyways we got a smashed pizza, cold bread sticks and wings and a missing soda! To top it off the delivery lady called us over and over for directions because she didn’t know how to use her GPS. How you work for a delivery place and can’t deliver? Anyways this lady forgot our soda and offered to go to AMPM to get us a soda LOL then straight lied to the owner and to Slice saying I lied about this whole situation and that I “forsure got my soda” when I called the place I was answered by RUDE not so smart employees. After going back and fourth I guess slice got tired and decided to give me my refund AFTER I decided to take it to social media. Glad to know you never get your way unless you bring social media into it. Anyways thanks to this experience I will never order with Slice again for working with places like this. Just a warning! You will not get a refund until 3AM when you’re trying to sleep (if you even get one)
Horrible
by Use CASH ! not card on 2019/04/07 16:58
I gave this app several chances. First time I ordered they kept putting my address wrong. I kept updating it and it still didn’t update it to the restaurant I ordered from. Second time (which was last night) I had several problems with my order from a restaurant. I tried to reach out to the restaurant, they kept telling me to call back at different times. I reached out to “Support” on the app to see how my problems can get resolved , if not I would like a refund(because I paid through the app). They told me they called the restaurant and they said the same thing (no manager is around, to call back tomorrow). So I call today, same thing. I contact support again, they’re still telling me they haven’t gotten in contact with a manager yet . The problem with support is they’re telling me to refund my order or to give me fresh food (the same order) they have to have authorization from the owner. My money was taken immediately but when I have a problem it’s hard to get resolved. My advice is ALWAYS PAY IN CASH !!! Do not pay through this app. When you pay in cash you get a chance to check your food before you pay the driver. If you pay THROUGH THE APP, nobody cares if you have a problem after!!
Deserves 0 stars
by Morgs1105 on 2019/04/10 21:39
I have ordered using the app several times. Today I check my email and it says I’ve ordered pizza in Staten Island, mind you, I live in Florida. I immediately reach out to customer support Via the chat option, since there is no option to call in the app. I indicate to the person that somebody has hacked my account and is using my card and account to order pizza the person responds to me and then ends the chat. I start another chat with the same person named Martin and I asked about my hacked account and the rep Martin asks about my credit card and then ends the chat again. I start another chat and ask why they keep ending my chats and they immediately end it. I go into my account and change the address back to my address and my phone number since the hacker changed it. I reset my password and the person is still able to alter my info in my own account which makes me believe it’s someone at Slice who is assisting in the hacking. But what do I know. I froze my credit card and everything. I chat with a new person who is not Martin finally and she is EXTREMELY rude to me. How can a business with such awful employees succeed. Avoid this app unless want your account hacked and awful customer service.
Prompt customer service
by DJMon199999999 on 2019/03/17 09:42
I recently started to use slice instead of the other place since my favorite pizza shop had a coupon on my order more than once. So I thought I’d try it. No issues with the app and received prompt customer service. I have used the customer service chat more than once with zero issues; receiving prompt and courtesy responses and immediate resolution. An example is when I accidentally order ranch instead of french dressing an Ethan from the chat resolved it immediately. The next time my order was missing meatballs, honest mistake by my favorite restaurant and using the chat he immediately resolved it, received a refund with an explanation that the restaurant misread the order. Believe me it’s my favorite place I order weekly, I know it was a mistake and not the normal. It happens. Overall, I received prompt customer service with quick resolution. And that is more than I can say about grub, grub never responds to chat and rarely do I ever get a live person on the phone. If I send an email it takes 2-3 days for them to respond. Slice had my address information correctly because I took the ownership and manually entered my address and made sure it was correct. I only recommend with competitor sites popping up all over now they add incentives to keep customers using the app. Special dollar menus featuring restaurants, loyalty rewards, promo codes not just refer a friend. Thank you for reading the review and I hope you find it helpful.
No background noise= No confusion
by Aa5866379a on 2018/04/09 00:19
I was hesitant about using this app over someone’s job but because I wasn’t put on hold I went ahead, used it and than realized how this app will create more jobs as the business becomes consistently accurate the bigger the customer base will get. Have you ever tried to order over the phone and the person wasn’t exactly sure what you said (over all the kitchen noise) but took a guess and you got the wrong food or made the wrong way. That won’t happen here (unless dial-up comes back). I click what I want, put into print exactly what I want and that-my friend-makes for a meal that I craved and not someone else..My delivery guy just handed me my food and said thank you and kept on moving. no fumbling trying to sign receipts or exchanging cash. I think Most people unhappy with the Slice App was really unhappy with customer service at the place they ordered. Slice is just the messenger.. Going for the slice Hoping to go for 2nd’s Ray Miller
A Good Way to Get Pizza
by Anya Theirin on 2019/09/22 08:14
I’m currently in the New York area for school, and I’ve found a pretty good local pizza place through this app! The customer service is top-notch, too: I ordered from a different place that turned out to be not so great, and after calling the pizza place and being told to call Slice, they took care of it entirely! I’m glad their team cares so much about good pizza! My one suggestion—and I’m not sure if this is on Slice’s side or the restaurants’—is that sometimes the menus are incomplete, or not detailed enough. That pizza place I found? They have DEEP DISH PIZZA! I didn’t know that until I went there in person! It wasn’t listed on the app—maybe it’s a special of some kind? But it would be cool if there was a way to show that on the app. It might just be that the pizzeria itself didn’t list it, which is totally not Slice’s fault, so I didn’t subtract any stars. Overall, I’m happy to use this app!
WHAT A NIGHTMARE !
by mini1011 on 2018/06/06 00:27
DO NOT USE THIS APP, I REPEAT, DO NOT USE THIS APP. This was my first time using this app and the experience was HORRIBLE. For starters, you set your location of your delivery and they give you all of these options to pick from. I then received a call AFTER THEY TOOK MY MONEY AND ORDER WAS PLACED, that the location doesn’t deliver and I had to wait 24-48 business hours for my refund. After letting them know this was NOT an option, she offered me a $10 credit the standard pizza amount for a pie is $12-$18. I ordered a special pie. I explained this wasn’t going to work either. A supervisor then offered me a $15 credit with a $3 off coupon. Being pleased with this option for my inconvenience, I then tried to order somewhere else. I called to see why i could not see my credit and the next rep stated he didn’t know but i would still be charged .50 cents to pay the pizza place. After being frustrated i spoke with another woman who was able to walk me through the credit steps and then she stated to tell me that the pizza place THEY TOLD ME TO PICK DID NOT DELIVER AND SHE HAD TO BEG THE PLACE TO DELIVER TO ME. DO NOT WASTE YOUR TIME OR MONEY. It took me an HOUR just to place my order now i have to wait 40 minutes for it to be delivered.
Zero responsibility, useless customer service
by Necrophorus on 2019/04/03 14:02
I’ve been ordering through Slice Life for the last months. It’s been great all the time except the last one. The restaurant where I ordered delivered one pizza with all the toppings completely scattered on the top of the box and in a tiny corner of the pizza, as if it had fallen to the ground. Pizza was cold, saggy, and even had the wrong ingredients. We called back and forth to the restaurant and Slice Life and no one wanted to solve our problem. Slice phone service was totally useless and basically told us that they don’t refund even in cases like this and that we had to deal directly with the restaurant. So zero customer service. The restaurant told us to call Slice to find a solution, which was just a waste of time. Long story short: the restaurant delivered another pizza two hours later (which was actually burnt) and Slice didn’t refund our money for all the inconvenience and didn’t even apologize. Take home message: if everything goes well, no problem. If there is a problem Slice happily keeps your money and doesn’t solve anything. After 20+ orders with them is time to move on and use other alternatives like Grubhub, DoorDash, or Uber Eats.
Horrible
by Jerzjlo on 2019/07/21 21:49
They partnered with a pizzeria that didn’t answer their order confirmation. They canceled the order due to not hearing back from them. They only let me know that there was an issue with the order via email. Who checks their email at 5:30 on a Sunday?! There’s no in app alert system when there’s an issue, no text alert feature when there’s a problem, just check your email and hope you see the one telling you the food that was planned on and expected isn’t coming, then scramble to make changes because your evening, several hungry kids and the future of your career is dependent on it. When I tried to contact support through the app that feature seemed conveniently “frozen”. When I called to voice my frustration I got the “were really sorry that’s how we do things” message. No attempt made to maintain me as a customer, just a sorry not sorry. If a customer who has been using the app as often as I have actually physically calls to express their displeasure and you make no effort to keep me you clearly don’t care. That’s fine, my local spots all use door dash and grub hub, or I can call them direct, good luck with that business plan
Disappointing
by Sushi Sue on 2019/05/04 04:46
I downloaded your app because of Jet’s Pizza’s recommendation. My order took longer than expected, as we’re only a mile from the store. Your customer support person Ian was nice enough to call the restaurant to see what the delay was. The three stars are for him. Unfortunately, after the order was dropped off, we discovered that they gave me two small pizzas instead of the pizza and breadsticks special I ordered. Plus the pizza was barely warm, so it had obviously been sitting awhile. I feel like a stooge for leaving a tip before I actually received the order. Somewhere between your app and their store, someone messed up my order. Which is simply shouldn’t have happened. Since the breadsticks were my favorite part, I was seriously disappointed. Tried calling the store, but for some reason, they weren’t answering their phone. By the time they could’ve gotten the breadsticks to me, it would have been over two hours after I first placed the order. I splurged on getting food delivered because I’d had a crappy day. I guess I learned my lesson and will be going back to Grubhub to place my orders.
Lack of Responsibility
by Add the mic on 2017/09/17 22:36
I used this app for this first time last week and had a horrible experience. The pizzeria was over 35 mins late pass the estimated time. The food arrived cold, soggy (fries) and hard (cheese sticks). The man that delivered the food then questioned if he got tipped and how much since I used this app to pay. They also failed to deliver my drink. I contacted the people at Slice about my experience and requested a refund for the service. Slice informed me that I wouldn't be refunded and offered a bogus $2 off promo. Per the Slice, "For some additional context, while the cooking and delivery of the food is handled completely by the restaurant, at the end of the day the funds are always under control of the pizzeria. We are only permitted to charge or refund a card when given authorization from the pizzeria. We work for them and for you, the consumer at the end of the day. At this point, our hands are tied, since Baba Jaan Pizza never authorized anything on their end." Beware of going through this app when ordering food because they will not back you up or protect you from unprofessional businesses like other food ordering app such as UberEats. I will be deleting the app today!
Want delivery only choice is pickup
by Fyrfytr2033 on 2019/07/23 20:11
I was trying to order. I picked what I wanted then tried to make it for delivery not an option. So I decided I would go and pick it up no an option. No reason given. Wrote to Cust support. To them the problem and support to me there not delivering. I called the local pizza place and asked if the are delivering? Yes we are so I placed my order by phone. Your own Cust support had no idea what was going on. There should be some sort of reason given. I thought the app was malfunctioning. Which it might have been because I was able to call and get my order delivered. Either way using the app was a complete waste of my time. This happened twice by the way. On 2 different occasions. I use to like the app but not not sure if I will use it again. I just don't want to waste my time again. Sincerely totally frustrated.
La Scilla Garfield Nj
by Jad0818 on 2019/07/01 02:14
I am a regular customer at this restaurant I’ve been in there many times with my girlfriends having dinner. In addition to that I’ve ordered food when I’ve had clients come to my office for lunch as well. However tonight I went on the menu and ordered off the menu fillet livonese with Penne and vodka as a side dish or artichokes and grandma’s pizza. When the delivery came I opened a dish to find out that the fillet with the Livona a sauce had clams and mussels being allergic to clams and mussels I called the restaurant immediately they told me it was the fault of the delivery company for listing the menu wrong and that I had to call them to have them come and pick it up change it or refund it. There’s no such number online and I’m very annoyed that it cost me $25 for something that I could not eat and did not order and the restaurant that I’ve been a member going to for a long time would not help me. And nor did they have a phone number they told me to go online and find it there which of course is never possible. I will never do business with this delivery service nor with the restaurant ever again that was poor business
Save your time.
by Mdlin on 2019/02/17 07:03
Terrible app. If there is ever an issue with a local pizza restaurant (which there often is) the customer service will argue semantics with you and refuse to help. They don’t seem to understand anything that you say, and are more concerned with being right than with solving the problem. Also, the app will say that your order is pending even if it has been delivered, and will sometimes say that it’s been delivered even thought it’s still pending. Garbage app, garbage customer service. Just look on the app for good pizza places and then call the restaurant yourself. Usually just as cheap and usually free delivery, minus the Slice hassle. *I left this review after a customer service rep argued with me that I had gotten app surveys through email every time I ordered. Instead of hearing my complaints they argued that I should’ve complained somewhere else. Yeah, that bad. Not sure if it is the customer service people’s fault, since the one time I called they couldn’t understand me.
WPRST SERVICE I HAVE EVER RECEIVED
by dizzly25 on 2019/08/31 21:33
I order my pizza on a slow 2:20 time on Saturday. It said that it would arrive around 3:10. When it got to 3:30 I reached out to the service team. They said no worries, just contacted the restaurant and the driver is on the way! 30 minutes later, still no food. It’s now 4 and I haven’t received my food. They say we are very sorry but with your next order you can get 5$ off. I say thanks but I’m never ordering from here again. Now, it gets to 4:20. I reach out one last time thinking I’ve just lost this 17$ that I’ve spent and waited on. They say the driver left the pizza at my AC unit! And I was like WHAT? How was I supposed to know that? I got down there and it was covered in bugs. I tossed it and then left and got food elsewhere. Just completely terrible service and nothing to make me ever want to come back. At least give a refund!
Fantastic and easy to use app
by LizzyBu123 on 2019/01/05 23:13
This is my third time using the app and I keep finding smart features. For example, it gives you the option to reorder the same thing you did on your previous order upon opening the app. It would be great if you allowed the option to edit my last order slightly and then purchase. I also liked the option at this point to jump to a specific category since I didn’t want to order exact same thing as last time. Additionally, I called customer support the first time using the app and they were very helpful and told me when my order should arrive so I didn’t have to call the pizza place I ordered from. Deliveries have all been delivered in the estimated time given and you get updated on your order status. Love the Apple Pay feature, too.
No solution given when an error on their part made
by zetusLapetus on 2019/04/22 20:50
I like slice because of the convenience of not having to call the place... i specifically asked Slice customer service how to order more than one topping of the same topping and they stated to place it in the “notes” section. I did so... showed up and was not given what I asked for in my order. The pizza place said they could not edit it because they didn’t have some I-pad. Either way... what does this have to do with me. If Slice is going to work with different locations... there should be criteria that is required to be followed. I already paid for the pizza so had to take it despite not wanting it because that’s not what i ordered. I contacted Slice... they were like “oh no...” but did not compensate me or offer any form of assistance other than a how unfortunate attitude.... no this was never resolved so I don’t want to see a comment about that. Just call the pizza place directly, a lot of times the actual place offers better deals anyway compared to this app.
Ummmm, 10% tip with no option to adjust it? Seriously?
by SJTobi on 2017/10/15 03:22
What happened, Slice?? I’ve been using this app for years at my favorite pizza place that always treats me right and delivers delicious pizza quickly and piping hot. I absolutely love the Slice app and recommend it to everyone. Now I have to find cash to make up for the extra tip that I normally include in my credit card order? Or just pay cash completely? I almost never have cash and find the mandatory 10% tip option ridiculous. I know that I already pay a $2.00 delivery fee that I’m totally fine with, but please allow your customers to tip what they want. It’s the worst idea I’ve ever seen in an online food delivery app. We don’t HAVE to use Slice to order pizza, after all. I say fix it or you will not only loose me as a customer, but many others 😒
Won’t be using this app again.
by Jane-Dot on 2019/04/14 02:22
I ordered food from a local pizza place with this app. The order was confirmed and delivery was set to an hour after the order was placed. Well over an hour later when my food was supposed to be arriving I got a call from the pizza place that they do not deliver to my area and that I will have to contact slice to get my money back. An hour after I placed the order. At this point I called slice and explained this to them, they have to call the pizza place to make sure they haven’t started making my order yet....she then goes ahead and cancels the order. Now I have to wait for a refund. And it’s too late in the evening now that an hour and a half after I placed the order has gone by and I have to work in the morning to order anything else to get dinner tonight. They really dropped the ball on that one. I mostly blame the stupid pizza place for waiting an hour and a half to contact me to even tell me that they would not deliver to me. But slice confirmed the order. And this is not the first time I have had an issue.
Mrs. JG
by Dg in the house on 2018/07/04 22:06
Not for nothing, but this app is terrible. I was so excited to order a delivery online and not have to talk to anyone as I'm at a hotel with a migraine. I placed an order where I received an actual confirmation, and woke up from a nap only to find out it was canceled because it's closed today for the holiday. While I understand places are going to be closed, and you do note that's a possibility in your app- I should not have received a delivery CONFIRMATION my food was coming. I ordered 2 hours ago, so now my headache is worse, and me and my family still have NO FOOD. So I go back in to order from another place, and it’s the only one noted it's STILL OPEN, is closed as well because I called with a question, and they said they were closed today. So thanks for nothing, but a worse headache!
Incorrect location searching
by fredo mac on 2019/06/16 00:13
In my first and last exposure to this service, I downloaded the app and placed an order for the pizza place that is 2 blocks from my house. Or at least I thought I did. I used the “find pizza near me” button, which showed the store in the order confirmation, but then the pizza was ordered at the same company, but miles away—at least a 40 minute trip each way. I didn’t find this out until 25 minutes later when I went to pick up the order. When I contacted support about this, twice, they told me there was nothing they could do—one support rep told me “unfortunately we can’t cancel the order” and the other told me that they needed to have their tech team find out “what really happened”—as if I was lying to them. So their tech team can track clicks on the app but can’t location search. This is not how you launch a startup company. I am now out $30 for pizza I will not receive, and am deleting this app in a stuttering rage. Best of luck to this crappy company.
Awesome Customer Service!
by Readheadheather on 2018/01/24 03:43
I’ve used this app a few times now and everything happened smoothly and efficiently until this last order. I ordered a pizza, entered my card number and submitted as usual. Pizza came just fine but the pizza shop called me and said that the app did not send them a payment method and they took my card info and charged me for the pizza. I checked my credit card and I had been charged twice. I called the pizza shop and they told me to call Slice. I called the number listed as App support and it was an awesome experience! No robots! A human being answered quickly and she knew immediately who I was by the number I was calling from. She called the pizza shop and sorted everything out and I got a refund. Woo! Customer service still exists!
Wonderful app for pizza lovers!
by JoviChamp on 2019/06/24 03:52
I had a wonderful experience ordering from the Slice app. It’s easy to use and I like how you can make edits to your order with just a few clicks of a button. This user friendly app changes the game with it’s pizza-centric delivery service. My pizza actually arrive before the scheduled delivery time, hot & fresh. After taking a few bites, I could tell a major difference in the taste from when ordering from a typical pizza franchise. The local pizzeria I ordered from uses quality, fresh ingredients. The best part is that the app doesn’t charge local pizzerias high fees like other delivery apps, so every order helps small shops success. I will definitely be making another online order very soon!
Forget about the 3 Bucks!!!
by Not so much!!! on 2019/03/02 03:15
I just finished eating my delivery food order.....Not Good! I ordered shells with the sauce on the side and an order of pennes and meat sauce. The order arrived at the LaQuinta lobby within 45 minutes as promised but that’s where my satisfaction with this unprofessional and thoughtless pizza parlor ended. Not only did my shells order not have the ordered and promised meat sauce (just naked pasta)but despite the fact that my address was a room at the LaQuinta there were no plastic utensils or napkins. We could well manage being without the latter but not without the utensils. I phoned Slice and described the problem and asked that the missing items be promptly provided and was told it would be as soon as possible but they had a limited number of drivers this Friday night. Needless to say it was another 35 minutes or so before I got a knock on my door and a sheepish “I’m so sorry”! Well I’m not so sorry to warn others who might be considering the Kingsland Slice location for a delivery order to think twice. Blake
Slice orders are always wrong. No ownership of problems.
by TryThisNicknameOnForSizeThisTime on 2019/05/19 02:37
The app is well designed and polished but the orders are always wrong. Each time I have ordered with slice I ether getting a call from the store saying the order from the Slice is wrong and they don’t offer with the items on the app, difference from Slices description. In other cases the items arrive different from was described. Slices customer service says they respond in 2 min but it often takes 1-2 hours with multiple attempts. Impossible to get anyone on the phone as it doesn’t exist and chat support isn’t much better. Slice never fixes their (wrong) descriptions, doesn’t offer to pick up the difference in the pricing to match the item as described, nor do they offer any sort of credit for your trouble Witt their mistake. I’ve never had these issues ordering from the same stores directly. Time to just go back to ordering from stores themselves even if not a convent as one combined app.
Love the app except....
by Lcmech on 2017/10/14 01:30
Loved the app when I first downloaded it, never an issue with the pizza place I order from (which is sometimes multiple times a week). The latest update of app took away the feature to set your own tip for the driver and that needs to come back. 10% of the order is what is locked in now and I think for the speed and quality of service I get that is unfair to the driver to only receive a 2-5 dollar tip for an order that ranges from 20 dollars to 49 dollar when you factor in the wear and tear on their own personal vehicles being used for work as a convenience for patrons of their employer. Please put the Tip amount selector back into the app please!!!!!!!!!!!!
Customer Service Blows
by apeters_80 on 2019/09/24 23:58
The only reason I gave it two stars is because i used the app for a few months without issue . However , when I placed an order , received confirmation on my credit card , and waited 2 hours for my 8PM scheduled delivery , which was to arrive at our house when we both got home from work . It never showed, my cart was empty , and I didn’t receive and email or notification. When i explained this to customer service , while seeing if maybe it just wasn’t showing up but the food was still en route , I was disagreed with and assured that this could never happen. I’m not 75, I’m 24, I’m pretty sure I know how to use the app. Next time, when a processing errors occurs on your end , accept it as a possibility instead of telling the customer that it’s impossible. Never again. The pizzeria I really like only delivers on GrubHub anyway.
Great fast service
by princessxxx91 on 2018/07/19 15:58
I haven’t had a bad experience yet using this app. My food always comes in 30-35 mins . I never was overcharged . Food always arrived promptly and still fresh /hot. Drivers are always nice , I always leave the auto tip on because it’s worth it. And it doesn’t default to some crazy high percentage like most 3rd parties do. This app has been my best experience and I order very frequently . Once a day sometimes twice . Way better then Uber eats . I will never order Uber eats again. Deleted the app off of my phone . This service was WAY faster and WAY cheaper . Smh. And I thought Uber eats was the best idea ever when it first came out . Slice you have a loyal customer . Thanks ❤️
Pros and cons
by NK in Maryland on 2019/03/07 06:38
The fee was reasonable but I was ordering a meal for a friend out of state. I signed up for updates but received no notification the meal was delivered. They shouldn’t assume you are always ordering for yourself. Also, now I’m unable to locate pizzerias near me because it looks at the address I last ordered delivery to (though I’ve deleted it). If you don’t select “my location” (which reviewers have warned against) it should look at the address saved to your profile, but doesn’t. Will likely delete the app and start over to hopefully fix that. Also, the app should default to delivery vs pickup as anyone using it is likely wanting delivery (otherwise they’d order from the restaurant) and it’s easy to overlook that selection on the app.
Misleading
by luke 567891 on 2019/07/14 01:31
This was the second time I ordered using this app and for the second time my food was horrible. I understand that slice is not directly responsible for food quality, but the reviews are misleading. The second time around I started to wonder; how a 5 start pizza place could make such a bad dish, and i started to google. I found that the place I just ordered from is 3.5 stars on yelp and 4 on google. I was surprised by this discovery, so I decided to contact slice. I asked how can I leave a review for my order and their response was to leave my review on yelp. If in fact slice was using the reviews from yelp the place I ordered from would show 3.5 stars and 134 reviews instead of 5 stars and 900 reviews. How can this app Even claim those reviews, if there is no way for people to leave them. ??? I think slice caters to the restaurants but not the costumers. Please check reviews on the internet before you order.
Great experience!
by Frosenkat19 on 2018/04/04 23:11
I’ve used this app twice in the last month to order from my favorite local pizza place. The restaurant uses Slice for all online orders. It’s easy to use. After entering your debit/credit card info, it gives options for tip. It provides a tip calculator. You can pay tip in cash if preferred. I received confirmations right away by email informing me first that my order is being processed, and second when the restaurant received it. The second email also tells how long it will take till delivery (30-45 minutes). Both orders came on time. I am surprised at the negative reviews people posted. I’ve had a great experience!
Disappointed- no search by name etc
by MsAncheta on 2019/08/03 23:26
The first time I used the app the pizza place didn’t get the order. When I showed up I had to wait while they made the order. Now I used the app again over a year later because a pizza joint I love recommended it and it’s so hard to use. You can’t search by name, only by address. The pizza place is far from my house and doesn’t deliver but it’s our fav and has been around since the 1940s. To find it on Slice I had to pretend I was at an address near there and then it finally came up. You should be able to search by name. Also, the toppings were grated out and I had to start over. Finally, the pizza place offers half baked so you can finish it at home since a lot of people come from far away to buy and this app doesn’t provide that option. Wouldn’t use unless I got a discount
Subpar
by Expect Adequacy on 2018/09/06 01:34
This app is a huge disappointment. They once let me order from a restaurant that wasn’t even open. I waited 1 hr 30 min before calling them and that’s when they informed me. All other restaurants had closed by then. Tonight, I ordered from a pizzeria that slice said was 30-45 min delivery. Changed to an hour AFTER I paid. An hour turns into 1 hr 20 min. I’m going back and forth with possibly the worst negotiator in the world- owner of pizzeria offered me $8 off my next order. Slice said they spoke to owner and I’d get 15% off my next order. That’s a DOWNGRADE. Got fed up with the rep I was texting (who felt so inclined to sassily remind me I placed my order at 7:23-thanks, that’s still 1 hr 20 min and I can read) so I called. I got a $5 credit. This was an 1 hr 43 min of communicating with multiple customer service reps. Just use the app to look at menus and call the pizzeria yourself. Save yourself the headache and the service charge
Misleading offer SCAM
by Mr. itstheprincipal on 2019/07/04 00:48
Looking for a pizza for dinner at Romeo’s in West Palm Beach and when ready to order I saw an offer saying if I download this app I can get $3 off the first order. So I did just that. Then when I got to checkout the $3 wasn’t off, so I elected since it was a p/u to pay cash and sort it out at the pizzeria. Well, the manager told me that he gets charged for the app order and wouldn’t honor the discount. So I tried to explain to him I wouldn’t even be there and the app drives people and sales he would not usually have at a cost. So I got a hold of the app people and they said I had to pay through CC to get the discount. I didn’t pay through the app to begin with because the DISCOUNT WASNT APPLIED TO BEFIN WITH. It’s just a scam. But if I were the pizza manager, I would’ve done the right thing and honored the discount anyway. Now I deleted the app and will never use the pizzeria again, all for the ridiculous price of $3.
Horrible service, they take up to 30 minutes to communicate your order to the restaurant
by pichardo8743 on 2018/05/12 00:20
This app is a complete waste of time. I placed an order and luckily decided to call the restaurant to confirm they received the order. Upon calling I was informed they had not yet received the order. I called the app and they told me they would call and inform the restaurant right away, they also told me I should receive an email once the restaurant was informed. 10 minutes later after checking my email and no receipt found I call the app again, they told me the same story. At this point I decided to cancel the order and place it via phone with the restaurant. This app is not like seemless or grubhub that automatically generate a ticket with the restaurant. Instead manual steps have to be taken to inform the restaurant. It may be job security for some but for the customer it is a complete disservice!
Best food app so far
by hiyboogie on 2019/10/12 17:19
So I really love this app for many reasons.. the dilvery for me is always quick and correct with my order and the price is not always very high just for simple things like a slice of pizza. I also really like this app because you can pay in ways other than card or Apple Pay.. you can also pay in cash which is very cool because you can’t do that with allot of food apps now days... one thing I wish this app had was more then just pizza stores I wish the food verity was wider so it just doesn’t have to be food from pizza stores but other then that I love it and it has helped me.
TERRIBLE
by Hrhdjehehehsj on 2017/10/01 23:23
This App is horrible. The App and the Pizzeria have no way of communicating with each other. We ordered a pizza using "Slice" and called the pizzeria 2 minutes later to cancel, they don't have the ability to cancel the order and nor do they have the ability to refund you your money. Instead you have to go through the apps customer service line and as you can guess they are no help whatsoever. It took us talking to 3 people 3 separate times who literally had to call the pizzeria to cancel; the pizzeria told them that they had already started the order and did not want to cancel. They then sent an email using abhorrent grammar explaining that they "did all they could but we still needed to go pick up the pizza". I will be using Uber Eats, Postmates, or one of the numerous other services that do the exact same thing, as this service is a nightmare to deal with.
SCAM
by HelpingHippy on 2019/05/13 03:34
Just like many of the reviews their location stuff is all off, the app asked me for my location about five times you would think to get you the closest pizzeria but they actually put the one furthest away at the top so they can take your money and say oh well we can’t do anything. I tried ordering my pizza online for Rico’s at the right location and it prompted me to get the app and you could save some money on the order, well trying to save $3 cost me $20. They sent my order to the wrong place even though there are 2 Rico’s within ten minutes of me slice sent my order to the one 40 minutes away from me, and then made me look stupid when I went to go get my pizza and refused to give back my money. Horrible app. Horrible customer service. Obviously has location issues then haven’t fixed. Absolutely horrible do not get app.
So simple. Always perfect
by Rubberchicken12 on 2019/09/28 16:44
I have made over 40 orders with the Slice app and I’ve never had a single problem other than a delivery person forgetting my soda once. I didn’t bother but if I had cared enough I would have contacted the pizzeria directly to resolve that. Based on these reviews and their easily accessible chat support I can tell Slice would have been more than happy to facilitate a resolution for me but it was obviously a pizzeria error so I reached out to them directly. The chat support option to Slice is a nice alternative though for circumstances when I can’t or don’t want to make a phone call to the pizzeria.
Customer Service
by Ds174738 on 2018/04/15 19:52
I recently ordered a pizza from the app for pick up. The Slice App sent me notifications when the order was taken, received, and how long my pizza will take to make. What happened next is typical to any LA driver: I got gridlocked in traffic and would not make it to the pizzeria. Because of this I was frustrated that I wasted my money. However, Slice Customer Service handled the situation extremely professionally and refunded the cost for my pizza. It goes a long way when a company’s customer service is great. They seem to care, or at the very least, notice that good service pays out on both ends.
Crappy app
by rmaymie24 on 2019/06/26 22:33
I wouldn’t give this app a star at all if I didn’t have to. I placed an order whole out of town and put in the address to my hotel. When my food was to be delivered the man (who was EXTREMELY hard to understand) kept saying he was in the lobby when I didn’t see him. Come to find out, the app had changed the address to my hotel. For reference, I’ve typed this address for WEEKS without any issue so I don’t think I changed from typing 4299 to 4343, very unlikely. When I tried to apologize to the man for the mix up because of the app, he kept shaking his head ‘no’ like I was lying to him. If I hadn’t already paid for the food, I’d have told him to shove it. I’m completely disappointed in this “service” if you want to call it that. You don’t have to worry about me wasting my time on this worthless app and company again.
Customer service not the best...
by yo818 on 2018/01/06 00:56
This company needs to understand that when they do something wrong, they should do something to make the customer feel somewhat right and want to come back. I went to pick up my order and the pizzeria’s employees were rude as all ever because Slice never called them and they told me I needed to pay for my pizza again. I had paid with a credit card, so why would I pay again. I didn’t have my phone on me and the pizzeria refused to call Slice so I had to go home and call. Upon calling they weren’t much help and then finally called me back and resubmitted? My order...after continuously telling me they didn’t see an order for me. Just a sorry, so then I had to go back to the pizzeria again. Just a bunch of extra in this freezing cold weather for no reason! Albany Pizzeria Sapienza is horrible.
I have had this app for while.
by Morgiery on 2018/05/29 19:38
I have used this app quite a few times from different locations and I have no major complaints. I like having the ability to order online and it gives me a general idea of pizzerias in my area. I like how some places have deals and it allows me to try them out instead of going back to the same place over and over again. It is a great way to explore what is around your area. I recently had an ordered cancelled by a pizzeria and Slice texted me and emailed me to let me know about the status of my order. I appreciate the costumer service!
Information is not up to date, customer service could use some work
by FatheadiousRex on 2019/07/03 21:55
I placed an order with the slice app for delivery. Put in my credit card information and submitted. Moments later, Sliced provided an email with confirmation and a delivery time of 35 min. After the estimated delivery time came and went by, I checked my email and the pizza company canceled the order about 10 min after Slice sent the confirmation. I called the pizza place to figure out what happened and they informed me that they only deliver through grub hub. I called Slice, because the cancellation email instructed me to do so, informed them of the situation and was put on hold. The Customer Service rep came back and told me he place the order for me on my card and it will be another 35 min 🙄
Poor communication with Pizza company
by Poor communication & ETAs on 2019/10/13 06:40
Ordered through the app. Received a confirmation email stating the pizza company we ordered through was confirmed and our eta for pick up was 40 minutes. Got there about 10 minutes before pick up was scheduled and the pizza company had just received our order and it wasn’t in the oven. They also had several orders ahead of ours so we had to wait the another 30 minutes. When I reached out to Slice to extend a complaint that the company just received our order and it hadn’t even been started, they reached out to the pizza company to say we had a complaint rather than fixing the situation with us. Will not use this app again. We will instead call and order over the phone for an accurate pick up time. No need for a third party.
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