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App name
lot Polish Airlines
Description
The official lot Polish Airlines app makes your airline travel easier - it gives you an instant access to key information before and during your flight. With this app you can get an easy access to our lot Contact Center. The app will also inspire you on where to travel, and will give you hints on when is the best moment to buy tickets. Enjoy your flight with the lot app!
Podstawowe funkcje nie działają
by Bogs2 on 2021/02/10 20:20
Zrobiłem check-in na laptopie i teraz aplikacja na telefonie zgłupiała zupełnie - ciagle pokazuje check-in do zrobienia ale nic się nie dzieje jak to wybiorę. Rezerwacja nie jest nigdy zapamiętana!
Doesn’t do much for the passenger
by mcedno on 2021/01/05 06:22
This is the worst airline app on planet earth and it may just be the worst in the universe. The developers appear to not have reviewed features of other apps before they started the LOT app. The “Manage my Reservation” section just allows changes to personal data. On a connection flight from Sofia through Warsaw and onto Chicago, I cannot obtain an electronic version of the connection flight Warsaw to Chicago and needed a paper boarding pass. There is no provision to change your reservation at all. There is nothing positive about this app and it should be redone completely taking into consideration other similar app’s features. One more thing would be great is to keep up to date with what the Polish government is doing with the moving target of who is and who isn’t allowed into the country as well. There isn’t anything useful on that either.
Choose country does not work. - setup broken
by Lemberg gadfly on 2020/09/27 09:21
Could not even set up the app - the choose country feature does not work - there’s just a blank field instead of the option to select my country.
Doesn't work at all
by MigMit on 2020/09/25 15:49
Stuck on country selection screen. There are no countries there to select from.
Buggy, poor response from customer service
by Majkel_27 on 2020/02/19 02:40
Both, the airline website and the mobile app are incredibly buggy. I attempted to manage my reservation, but I’m unable to do so since it does not recognize my passport as valid, despite it expiring in 2023... I attempted to notify customer service about these , but fell on deaf ears. Clearly this is a pattern based on all of the other reviews.
Doesn’t remember your booking.
by D2 in Dallas on 2020/02/13 18:36
First impression, Every time i open the app, I have to enter the reservation code to pull up the reservation. To me the whole point of the app is to remember my reservation. Frustrating.
Really bad app
by a very happy realtor on 2020/02/06 23:17
Impossible to make a reservation
Worthless
by MamaKoalaBear on 2020/01/22 06:31
This app is totally worthless. Do not install or waste your time on this app. You really cannot get anything useful out of this app. I only installed this app and had these following issues: 1. Country and currency selection doesn’t allow USA on iPhone XS Max. Not sure if it’s only on this model of iPhone or all. 2. Manage reservations does not pull your booked itinerary without entering your details all the time. 3. Flight status search picks wrong date. The search is off by a day! 4. You cannot find departure gate information from this app. I couldn’t find anything useful so I uninstalled it right away.
Useless for business class. The drop-down menu will not let someone select.
by dfghhjkhfddtyu on 2020/01/09 20:37
Very poorly designed app.
Mario
by Mario's music on 2020/01/07 11:41
Don’t waste time downloading this app. It’s cr**. No where to email Lot agents. Can’t upgrade seats if I wanted to. Not very intuitive.
Simply horrible application
by Vlad2277 on 2019/12/23 01:02
Tried to figure few things with this app. LOT, please fire your developers and QA. This is most terrible application I ever dealt with!!
The app is just like the company
by Buburuzele on 2019/12/19 06:58
The plane arrives late and departs even later. Think about twice before using LOT The captain is clueless. Ninety years, and no experience.
This app is a joke
by Rafmaska on 2019/12/18 17:51
Nothing works, very very poor app
Useless. Impossible to check in.
by MatrixFREE on 2019/12/14 00:59
Deleting it.
Usekess!
by RiffRaff1963 on 2019/11/21 22:58
The application is almost useless. Can't remember my name and passport number. Every time I have to enter everything again. Does not send boarding passes to the wallet. Shame on you LOT.
Everything is broken
by gaborv85 on 2019/09/23 00:53
This is probably one of the most painful apps I have seen. You cannot properly update your data, it would not take any date for a passport. Upgrade/bidding is broken. Unfortunately Lot’s online presence is still behind the major airlines, which is not great considering that those guys are not Google either.
Words
by SheerQ on 2019/08/26 14:14
There is a difference between a reservation number and a confirmation number. Lot Airline issues both, requests the former when it really is asking for the latter.
Worthless
by Deaninsandiego on 2019/08/17 19:40
Rubbish app. My profile details from my website profile doesn’t tea fee I we to the app. I set up my new profile and many options are limited and missing countries, etc. This app has a long way to go.
Probably the worst airline app I’ve ever seen
by Fiberitech on 2019/07/16 11:13
And that’s saying a lot
Not terrible, but not great
by Pisihos on 2019/06/26 02:45
Change seats missing from app and website.
Basically useless
by polackspolish on 2019/06/06 01:35
I am At jfk on 6/5/19 and inserted that info into app to see if flight was on time, this was around 9 pm, flight was at 10 Pm. Results shows ‘cancelled’. I ‘panicked ofr a second ‘ and then played with the app. Bottom line, that was yesterday’s flight that was supposed to leave jfk on 6/4 and arrive at Warsaw on 6/5. Moral of story: this app appears to be based on ‘warsaw time’. A bit confusing at best, and probably ‘stupid’. I will leave the Polish jokes to others. It gets better: my flight is actually delayed, but no time provided in app, so I do not know whether we are delayed by 30 minutes or 2 hours, and therefore cannot tell whether I will make my connecting flight in Warsaw. LOT app has a lot to learn from the AA app.
Worst app ever
by Svksam on 2019/05/31 06:40
I don’t know who is the developer of this app, but for sure they don't know anything about coding. I am a coder and I can tell you for sure this app has thousands of bugs. You can’t do anything in this app nothing works correctly. Same with their website. I hope this airline will fire this developers and hire someone better who knows how to build a working app.
Weird
by max ryczek on 2019/04/15 00:01
So I am browsing to find a flight and I want to buy business class seats. I selected 2 seats with half of the business class empty. When I wanted to pick the 3rd persons to seat the whole business class was full! That's very strange just in a couple of seconds the business class is full???? Please make sure that not so many people can pick seats at one time! So the person that's ordering has enough seats for everyone that they are paying tickets for! Otherwise, than that the app is good I will be deleting it and maybe get United, Lufthansa, Or British Airways to get me to Poland.
Horrible app (and website)
by Domoman98 on 2019/04/13 00:02
This app is horrible for an airline app. Why even have an app if it won’t (a) remember your booking information, and (b) let you update information about your booking. It makes me wonder if the airline executives even know that have an app. By the way, their website is fairly inept as well.
It is good
by Knightfighter2005 on 2019/01/06 16:38
I found the app good and useful. It is easy to use and I had the app crash one or twice but everything else is pretty good.
Very poor app
by Mariusz K on 2018/12/04 22:41
This application needs to be re-design, the application is extremely slow! Horrible design, pretty much impossible to navigate through the whole process of purchasing tickets! it’s impossible to check in on the app! Shame on you LOT. Please fix it😜
Absolutely useless
by Andrehaero on 2018/11/10 22:18
Never stores my frequent flyer’s data, to the point that I have to set reminders to get the miles at the check in counter. Crashes (and I use it on an IphoneX), doesn’t send boarding passes to wallet. Will you please redesign this app? It feels cheap just like your prince polos...
Why did they even bother releasing this?
by ramblingpolak on 2018/11/09 05:36
Not optimized for modern devices, pretty useless and poor design just like the website. Please find another dev and design team and try again.
Lamont Mack
by Eight - Threy on 2018/10/23 10:34
Kozalin
Poor app
by EnTer78 on 2018/10/09 04:43
The app is almost useless since you cannot save your bookings and every time you have to enter your booking number to see your reservation. Moreover it looks like you cannot save directly on your wallet the boarding pass through the app. Finally it is not yet optimized for the iPhone. Please update it.
Useless for booking
by RamblinSam on 2018/08/25 13:31
The UI was obviously not beta tested for iOS. Keypad gets in the way at bottom of booking menu, and user cannot access the Search button. Does not store reservations and no digital boarding pass. Please guys, look at what other airlines have done, and do that!
Cieżka do nawigacji, funkcje edit nie dzisłaja
by DM987 on 2018/08/07 12:42
Tylu dobrych informatykow w Polsce a aplikacja LOT-u is poorly designed and hard to navigate. Edit option does not work properly in personal contacts. Does not keep your reservations in memory. I suggest you guys look at United for example how it should be done. I was really looking forward to this app but was disappointed.
Simply doesn’t work
by IrynamkI on 2017/10/20 01:53
Poor UI, horrible performance.
Lot jeszcze sie musi duzo nauczyc
by Pressesik on 2017/08/12 23:33
Zastanaeiam sie po co w aplikcji jest mozliwosc logowania sie do swojego profilu skoro potem przy odprawie i tak lfowane sa strony www lotu gdzie trzeba podac wszystkie dane bo nie ma wspoldzielenia sesji pomiedzy apka a www. Caly proces checkinu i potrzeby wybrania litniska wylotu to jakis bezsens - czemu to ma sluzyc. W wiekszcosci lini jesli juz trzeba podac takie dane jak nazwisko i nr rezerwacji (bo te dane nie da pobrane z profilu apki) to nie ma takich dziwnych pytan jak lotnisko wylotu ... Kolejna rzecz to opcje profilu - wielokrotne proby zapisania nazwy programu lojalnosciowego i tak zawsze skutkuja brakiem jego nazwy - to po co taka opcja. Bardzo Was prosze zainstalujcie no appke lufthansy i zobaczcie jak dziala. Uzywanie jej jest duzo latwiejsze i automatyczne bez potrzeby podawania tylu bezsensownych informacji.
Jaki pan taki kram.
by Bobas71 on 2017/08/08 02:44
Tak jak i pl lot aplikacja nie działa poprawnie na iPhonie,kompletny krap jak i jakość usług a w szczególności punktualnych wylotów LOTu . Śledzenie lotu niemożliwe !!!! Wstyd,ale są gorsi. Niestety jest jak jest,daleko od norm.
So much of this app does not work
by Critic5527 on 2017/07/02 09:02
When using, it's ok for checkin provided I am in Poland. Also, flight status does not work
Waste of disc space
by Christian2510 on 2017/05/06 23:58
The app doesn't even show your current reservations or information about your booked flights. Sad if the mobile website is better than an app.
Waste of Time and Energy
by Achaey on 2017/05/05 04:02
Does absolutely NOTHING. Tried to create an account, tried to buy a premium meal, tried to buy a seat pick...all you see is the loading "image". Useless app
Old app
by Jani Valjavec on 2017/03/06 22:25
Looks like it was written for iPhone 4
Plenty of bugs
by mikl!! on 2017/01/20 15:13
Country selection in Check-in does not work. Update of personal data can not be saved. I hope the planes have a better technical standard 😨
A LOT of trouble ...
by MarKowawa69 on 2016/11/16 21:58
Still wrong with Passbook :/
a LOT wrong
by Nispace on 2016/11/13 20:51
Add to passbook doesn't work. App doesn't remember your bookings so you need to go through the check in process to retrieve your boarding pass.
Unreliable, passbook doesn't work
by Franco_barba on 2016/11/13 04:33
Click add to passbook, load 5 seconds and nothing happens Main feature of mobile check in Shame on you LOT Thankfully most of my connections in Europe as a Star Alliance Gold customer are Lufthansa
Boarding card!
by policy907 on 2016/10/09 13:39
I am not able to generate a boarding pass for my flight. The app crashes when I click 'Add to passbook' option. I have the latest iOS 10.0.2. Also there is a problem with layout on iPhone 5S.
awful. LOT could learn from Ethiopian Airlines
by smithereens11 on 2016/09/25 16:18
terrible app. functionality is terrible and forces you to go thru several of the same steps - no "back" button. downloading ticket to iphone is impossible (but you can send yours to the ticket counter to get a paper version... seriously?). LOT of headaches.
Awful
by Zoltar1977 on 2016/09/16 21:54
Poor functionality, can't do simple items. Copying a webpage from other airlines isn't enough, customers deserve better
Looks good, works not so well
by Awsguy on 2016/07/22 03:43
I tried entering my profile, to no avail.
Needs work
by Adanyr on 2016/05/27 01:26
The version from last year was much better. It had more options available in full web version, like upgrading your flight features. This new version does not have it (or is hard to find). It also doesn't allow you to save personal information. You cannot enter just e-mail address, or just phone number. You have to fill out whole page, and when you enter expiration date of your document it insists that your passport expired (which is not the case), so check the calendar setups. The reservation check is pretty slow. Once you enter confirmation number, last name and hit "check" you stare at the blank page. Please fix this frustrating app. I gave two stars for visual design.
Needs an update
by Bigdoder on 2016/04/25 18:32
After iPhone iOS update to 9.3.1 a lots of stuff is not working , for example if going to check on my reservation the page comes back blank . I did reinstall app and restart the phone same issue ( iPhone 6+
Horrible
by MikeMilw0000012345 on 2016/04/23 21:03
Horrible Guest mode freezes... When it does works, clearly not written by anyone with travel experience. No seat selection. Really bad information presentation. I have a connection in Warsaw. It shows only one time. Not sure. Arrival? Departure of my next flight? Couldn't you give a layover time? Took an email to customer service to find out. Horrific
New Update
by Victor Demartini on 2016/03/29 21:13
Awesome new update!! Makes the app so much easier to use and makes it more fluid. It shows you more good information about best prices. Everything is perfect except when you press "more prices" and then press "less prices" the option to choose that flight goes away and you have to restart the search to choose that flight. This app really competes well against other airlines apps and makes the company look so better! #flylot
Passbook.
by wizz_ on 2015/02/05 19:36
Saving boarding passes to passbook doesn't work.
Passbook finally added but...
by Adas312 on 2014/09/30 15:17
Passbook support added however you must tap add to passbook while viewing the ticket which is emailed to you.
Apka PER-FECT
by BobMarleyhahahoho on 2014/09/24 13:44
Nic dodać nic ująć ;)
Passbook missing
by Bartek1982j on 2014/09/12 17:38
Missing mobile check-in passbook integration.
Just a shell to a web-base interface
by kaarlows on 2014/08/22 20:57
This isn't a native iOS app. It's just a web-browser shell to LOT's web interface. And due to this, navigation, design and functionality are very poor. And without passbook, it's just a very poor choice. To make a simple check-in, you have to wrestle yourself through tiny fonts and counterintuitive tabs, to at the end receive an email with a poorly formatted mobile boarding pass. Using this app feels like my days of using Palm Treo back in 2005. A tip for you: the Lufthansa app allows you to check-in to almost all of LOT's flights, and through it you get a nice Lufthansa passbook boarding pass. Not to mention it's interface…
Gdzie passbook?
by Robaczek66 on 2014/05/23 13:39
Bez sensu aplikacja na iPhona ktora nie obsługuje passbook ?!
No passbook, really?
by alfagta on 2014/02/17 21:32
Where's passbook support?
Good
by TSW Wisła on 2013/12/03 18:42
Dobra Aplikacja!! Its very helpfull
K
by Mateusz Cwiertniewicz on 2013/11/08 16:47
Dobry app
Just a web interface
by Nas_matko on 2013/10/06 18:02
Completely useless, its just a gateway to web check-on. Doesn't store the boarding pass, so you have to have data available to download it before check at the gate. Doesn't support passbook either.
LOT app
by Martin Hojny on 2013/09/01 13:38
Clearly LOT never looked at their competitors apps! Not very functional.
Cieżka do nawigacji, funkcje edit nie dzisłaja
by DM987 on 2018/08/07 12:42
Tylu dobrych informatykow w Polsce a aplikacja LOT-u is poorly designed and hard to navigate. Edit option does not work properly in personal contacts. Does not keep your reservations in memory. I suggest you guys look at United for example how it should be done. I was really looking forward to this app but was disappointed.
Doesn’t do much for the passenger
by mcedno on 2021/01/05 06:22
This is the worst airline app on planet earth and it may just be the worst in the universe. The developers appear to not have reviewed features of other apps before they started the LOT app. The “Manage my Reservation” section just allows changes to personal data. On a connection flight from Sofia through Warsaw and onto Chicago, I cannot obtain an electronic version of the connection flight Warsaw to Chicago and needed a paper boarding pass. There is no provision to change your reservation at all. There is nothing positive about this app and it should be redone completely taking into consideration other similar app’s features. One more thing would be great is to keep up to date with what the Polish government is doing with the moving target of who is and who isn’t allowed into the country as well. There isn’t anything useful on that either.
Basically useless
by polackspolish on 2019/06/06 01:35
I am At jfk on 6/5/19 and inserted that info into app to see if flight was on time, this was around 9 pm, flight was at 10 Pm. Results shows ‘cancelled’. I ‘panicked ofr a second ‘ and then played with the app. Bottom line, that was yesterday’s flight that was supposed to leave jfk on 6/4 and arrive at Warsaw on 6/5. Moral of story: this app appears to be based on ‘warsaw time’. A bit confusing at best, and probably ‘stupid’. I will leave the Polish jokes to others. It gets better: my flight is actually delayed, but no time provided in app, so I do not know whether we are delayed by 30 minutes or 2 hours, and therefore cannot tell whether I will make my connecting flight in Warsaw. LOT app has a lot to learn from the AA app.
Weird
by max ryczek on 2019/04/15 00:01
So I am browsing to find a flight and I want to buy business class seats. I selected 2 seats with half of the business class empty. When I wanted to pick the 3rd persons to seat the whole business class was full! That's very strange just in a couple of seconds the business class is full???? Please make sure that not so many people can pick seats at one time! So the person that's ordering has enough seats for everyone that they are paying tickets for! Otherwise, than that the app is good I will be deleting it and maybe get United, Lufthansa, Or British Airways to get me to Poland.
Buggy, poor response from customer service
by Majkel_27 on 2020/02/19 02:40
Both, the airline website and the mobile app are incredibly buggy. I attempted to manage my reservation, but I’m unable to do so since it does not recognize my passport as valid, despite it expiring in 2023... I attempted to notify customer service about these , but fell on deaf ears. Clearly this is a pattern based on all of the other reviews.
Worst app ever
by Svksam on 2019/05/31 06:40
I don’t know who is the developer of this app, but for sure they don't know anything about coding. I am a coder and I can tell you for sure this app has thousands of bugs. You can’t do anything in this app nothing works correctly. Same with their website. I hope this airline will fire this developers and hire someone better who knows how to build a working app.
Needs work
by Adanyr on 2016/05/27 01:26
The version from last year was much better. It had more options available in full web version, like upgrading your flight features. This new version does not have it (or is hard to find). It also doesn't allow you to save personal information. You cannot enter just e-mail address, or just phone number. You have to fill out whole page, and when you enter expiration date of your document it insists that your passport expired (which is not the case), so check the calendar setups. The reservation check is pretty slow. Once you enter confirmation number, last name and hit "check" you stare at the blank page. Please fix this frustrating app. I gave two stars for visual design.
Everything is broken
by gaborv85 on 2019/09/23 00:53
This is probably one of the most painful apps I have seen. You cannot properly update your data, it would not take any date for a passport. Upgrade/bidding is broken. Unfortunately Lot’s online presence is still behind the major airlines, which is not great considering that those guys are not Google either.
Worthless
by MamaKoalaBear on 2020/01/22 06:31
This app is totally worthless. Do not install or waste your time on this app. You really cannot get anything useful out of this app. I only installed this app and had these following issues: 1. Country and currency selection doesn’t allow USA on iPhone XS Max. Not sure if it’s only on this model of iPhone or all. 2. Manage reservations does not pull your booked itinerary without entering your details all the time. 3. Flight status search picks wrong date. The search is off by a day! 4. You cannot find departure gate information from this app. I couldn’t find anything useful so I uninstalled it right away.
Poor app
by EnTer78 on 2018/10/09 04:43
The app is almost useless since you cannot save your bookings and every time you have to enter your booking number to see your reservation. Moreover it looks like you cannot save directly on your wallet the boarding pass through the app. Finally it is not yet optimized for the iPhone. Please update it.
Horrible app (and website)
by Domoman98 on 2019/04/13 00:02
This app is horrible for an airline app. Why even have an app if it won’t (a) remember your booking information, and (b) let you update information about your booking. It makes me wonder if the airline executives even know that have an app. By the way, their website is fairly inept as well.
Words
by SheerQ on 2019/08/26 14:14
There is a difference between a reservation number and a confirmation number. Lot Airline issues both, requests the former when it really is asking for the latter.
It is good
by Knightfighter2005 on 2019/01/06 16:38
I found the app good and useful. It is easy to use and I had the app crash one or twice but everything else is pretty good.
Very poor app
by Mariusz K on 2018/12/04 22:41
This application needs to be re-design, the application is extremely slow! Horrible design, pretty much impossible to navigate through the whole process of purchasing tickets! it’s impossible to check in on the app! Shame on you LOT. Please fix it😜
Absolutely useless
by Andrehaero on 2018/11/10 22:18
Never stores my frequent flyer’s data, to the point that I have to set reminders to get the miles at the check in counter. Crashes (and I use it on an IphoneX), doesn’t send boarding passes to wallet. Will you please redesign this app? It feels cheap just like your prince polos...
Useless for booking
by RamblinSam on 2018/08/25 13:31
The UI was obviously not beta tested for iOS. Keypad gets in the way at bottom of booking menu, and user cannot access the Search button. Does not store reservations and no digital boarding pass. Please guys, look at what other airlines have done, and do that!
Choose country does not work. - setup broken
by Lemberg gadfly on 2020/09/27 09:21
Could not even set up the app - the choose country feature does not work - there’s just a blank field instead of the option to select my country.
Worthless
by Deaninsandiego on 2019/08/17 19:40
Rubbish app. My profile details from my website profile doesn’t tea fee I we to the app. I set up my new profile and many options are limited and missing countries, etc. This app has a long way to go.
Not terrible, but not great
by Pisihos on 2019/06/26 02:45
Change seats missing from app and website.
Why did they even bother releasing this?
by ramblingpolak on 2018/11/09 05:36
Not optimized for modern devices, pretty useless and poor design just like the website. Please find another dev and design team and try again.
Usekess!
by RiffRaff1963 on 2019/11/21 22:58
The application is almost useless. Can't remember my name and passport number. Every time I have to enter everything again. Does not send boarding passes to the wallet. Shame on you LOT.
Doesn't work at all
by MigMit on 2020/09/25 15:49
Stuck on country selection screen. There are no countries there to select from.
Useless for business class. The drop-down menu will not let someone select.
by dfghhjkhfddtyu on 2020/01/09 20:37
Very poorly designed app.
The app is just like the company
by Buburuzele on 2019/12/19 06:58
The plane arrives late and departs even later. Think about twice before using LOT The captain is clueless. Ninety years, and no experience.
Simply horrible application
by Vlad2277 on 2019/12/23 01:02
Tried to figure few things with this app. LOT, please fire your developers and QA. This is most terrible application I ever dealt with!!
Useless. Impossible to check in.
by MatrixFREE on 2019/12/14 00:59
Deleting it.
Mario
by Mario's music on 2020/01/07 11:41
Don’t waste time downloading this app. It’s cr**. No where to email Lot agents. Can’t upgrade seats if I wanted to. Not very intuitive.
Simply doesn’t work
by IrynamkI on 2017/10/20 01:53
Poor UI, horrible performance.
Probably the worst airline app I’ve ever seen
by Fiberitech on 2019/07/16 11:13
And that’s saying a lot
Really bad app
by a very happy realtor on 2020/02/06 23:17
Impossible to make a reservation
This app is a joke
by Rafmaska on 2019/12/18 17:51
Nothing works, very very poor app
New Update
by Victor Demartini on 2016/03/29 21:13
Awesome new update!! Makes the app so much easier to use and makes it more fluid. It shows you more good information about best prices. Everything is perfect except when you press "more prices" and then press "less prices" the option to choose that flight goes away and you have to restart the search to choose that flight. This app really competes well against other airlines apps and makes the company look so better! #flylot
Just a shell to a web-base interface
by kaarlows on 2014/08/22 20:57
This isn't a native iOS app. It's just a web-browser shell to LOT's web interface. And due to this, navigation, design and functionality are very poor. And without passbook, it's just a very poor choice. To make a simple check-in, you have to wrestle yourself through tiny fonts and counterintuitive tabs, to at the end receive an email with a poorly formatted mobile boarding pass. Using this app feels like my days of using Palm Treo back in 2005. A tip for you: the Lufthansa app allows you to check-in to almost all of LOT's flights, and through it you get a nice Lufthansa passbook boarding pass. Not to mention it's interface…
Needs an update
by Bigdoder on 2016/04/25 18:32
After iPhone iOS update to 9.3.1 a lots of stuff is not working , for example if going to check on my reservation the page comes back blank . I did reinstall app and restart the phone same issue ( iPhone 6+
Passbook finally added but...
by Adas312 on 2014/09/30 15:17
Passbook support added however you must tap add to passbook while viewing the ticket which is emailed to you.
awful. LOT could learn from Ethiopian Airlines
by smithereens11 on 2016/09/25 16:18
terrible app. functionality is terrible and forces you to go thru several of the same steps - no "back" button. downloading ticket to iphone is impossible (but you can send yours to the ticket counter to get a paper version... seriously?). LOT of headaches.
Passbook.
by wizz_ on 2015/02/05 19:36
Saving boarding passes to passbook doesn't work.
Just a web interface
by Nas_matko on 2013/10/06 18:02
Completely useless, its just a gateway to web check-on. Doesn't store the boarding pass, so you have to have data available to download it before check at the gate. Doesn't support passbook either.
Boarding card!
by policy907 on 2016/10/09 13:39
I am not able to generate a boarding pass for my flight. The app crashes when I click 'Add to passbook' option. I have the latest iOS 10.0.2. Also there is a problem with layout on iPhone 5S.
Waste of disc space
by Christian2510 on 2017/05/06 23:58
The app doesn't even show your current reservations or information about your booked flights. Sad if the mobile website is better than an app.
Plenty of bugs
by mikl!! on 2017/01/20 15:13
Country selection in Check-in does not work. Update of personal data can not be saved. I hope the planes have a better technical standard 😨
Waste of Time and Energy
by Achaey on 2017/05/05 04:02
Does absolutely NOTHING. Tried to create an account, tried to buy a premium meal, tried to buy a seat pick...all you see is the loading "image". Useless app
Awful
by Zoltar1977 on 2016/09/16 21:54
Poor functionality, can't do simple items. Copying a webpage from other airlines isn't enough, customers deserve better
a LOT wrong
by Nispace on 2016/11/13 20:51
Add to passbook doesn't work. App doesn't remember your bookings so you need to go through the check in process to retrieve your boarding pass.
Horrible
by MikeMilw0000012345 on 2016/04/23 21:03
Horrible Guest mode freezes... When it does works, clearly not written by anyone with travel experience. No seat selection. Really bad information presentation. I have a connection in Warsaw. It shows only one time. Not sure. Arrival? Departure of my next flight? Couldn't you give a layover time? Took an email to customer service to find out. Horrific
Passbook missing
by Bartek1982j on 2014/09/12 17:38
Missing mobile check-in passbook integration.
No passbook, really?
by alfagta on 2014/02/17 21:32
Where's passbook support?
Looks good, works not so well
by Awsguy on 2016/07/22 03:43
I tried entering my profile, to no avail.
So much of this app does not work
by Critic5527 on 2017/07/02 09:02
When using, it's ok for checkin provided I am in Poland. Also, flight status does not work
Rating Trends
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App name
lot Polish Airlines
Description
The official lot Polish Airlines app makes your airline travel easier - it gives you an instant access to key information before and during your flight. With this app you can get an easy access to our lot Contact Center. The app will also inspire you on where to travel, and will give you hints on when is the best moment to buy tickets. Enjoy your flight with the lot app!
Podstawowe funkcje nie działają
by Bogs2 on 2021/02/10 20:20
Zrobiłem check-in na laptopie i teraz aplikacja na telefonie zgłupiała zupełnie - ciagle pokazuje check-in do zrobienia ale nic się nie dzieje jak to wybiorę. Rezerwacja nie jest nigdy zapamiętana!
Doesn’t do much for the passenger
by mcedno on 2021/01/05 06:22
This is the worst airline app on planet earth and it may just be the worst in the universe. The developers appear to not have reviewed features of other apps before they started the LOT app. The “Manage my Reservation” section just allows changes to personal data. On a connection flight from Sofia through Warsaw and onto Chicago, I cannot obtain an electronic version of the connection flight Warsaw to Chicago and needed a paper boarding pass. There is no provision to change your reservation at all. There is nothing positive about this app and it should be redone completely taking into consideration other similar app’s features. One more thing would be great is to keep up to date with what the Polish government is doing with the moving target of who is and who isn’t allowed into the country as well. There isn’t anything useful on that either.
Choose country does not work. - setup broken
by Lemberg gadfly on 2020/09/27 09:21
Could not even set up the app - the choose country feature does not work - there’s just a blank field instead of the option to select my country.
Doesn't work at all
by MigMit on 2020/09/25 15:49
Stuck on country selection screen. There are no countries there to select from.
Buggy, poor response from customer service
by Majkel_27 on 2020/02/19 02:40
Both, the airline website and the mobile app are incredibly buggy. I attempted to manage my reservation, but I’m unable to do so since it does not recognize my passport as valid, despite it expiring in 2023... I attempted to notify customer service about these , but fell on deaf ears. Clearly this is a pattern based on all of the other reviews.
Doesn’t remember your booking.
by D2 in Dallas on 2020/02/13 18:36
First impression, Every time i open the app, I have to enter the reservation code to pull up the reservation. To me the whole point of the app is to remember my reservation. Frustrating.
Really bad app
by a very happy realtor on 2020/02/06 23:17
Impossible to make a reservation
Worthless
by MamaKoalaBear on 2020/01/22 06:31
This app is totally worthless. Do not install or waste your time on this app. You really cannot get anything useful out of this app. I only installed this app and had these following issues: 1. Country and currency selection doesn’t allow USA on iPhone XS Max. Not sure if it’s only on this model of iPhone or all. 2. Manage reservations does not pull your booked itinerary without entering your details all the time. 3. Flight status search picks wrong date. The search is off by a day! 4. You cannot find departure gate information from this app. I couldn’t find anything useful so I uninstalled it right away.
Useless for business class. The drop-down menu will not let someone select.
by dfghhjkhfddtyu on 2020/01/09 20:37
Very poorly designed app.
Mario
by Mario's music on 2020/01/07 11:41
Don’t waste time downloading this app. It’s cr**. No where to email Lot agents. Can’t upgrade seats if I wanted to. Not very intuitive.
Simply horrible application
by Vlad2277 on 2019/12/23 01:02
Tried to figure few things with this app. LOT, please fire your developers and QA. This is most terrible application I ever dealt with!!
The app is just like the company
by Buburuzele on 2019/12/19 06:58
The plane arrives late and departs even later. Think about twice before using LOT The captain is clueless. Ninety years, and no experience.
This app is a joke
by Rafmaska on 2019/12/18 17:51
Nothing works, very very poor app
Useless. Impossible to check in.
by MatrixFREE on 2019/12/14 00:59
Deleting it.
Usekess!
by RiffRaff1963 on 2019/11/21 22:58
The application is almost useless. Can't remember my name and passport number. Every time I have to enter everything again. Does not send boarding passes to the wallet. Shame on you LOT.
Everything is broken
by gaborv85 on 2019/09/23 00:53
This is probably one of the most painful apps I have seen. You cannot properly update your data, it would not take any date for a passport. Upgrade/bidding is broken. Unfortunately Lot’s online presence is still behind the major airlines, which is not great considering that those guys are not Google either.
Words
by SheerQ on 2019/08/26 14:14
There is a difference between a reservation number and a confirmation number. Lot Airline issues both, requests the former when it really is asking for the latter.
Worthless
by Deaninsandiego on 2019/08/17 19:40
Rubbish app. My profile details from my website profile doesn’t tea fee I we to the app. I set up my new profile and many options are limited and missing countries, etc. This app has a long way to go.
Probably the worst airline app I’ve ever seen
by Fiberitech on 2019/07/16 11:13
And that’s saying a lot
Not terrible, but not great
by Pisihos on 2019/06/26 02:45
Change seats missing from app and website.
Basically useless
by polackspolish on 2019/06/06 01:35
I am At jfk on 6/5/19 and inserted that info into app to see if flight was on time, this was around 9 pm, flight was at 10 Pm. Results shows ‘cancelled’. I ‘panicked ofr a second ‘ and then played with the app. Bottom line, that was yesterday’s flight that was supposed to leave jfk on 6/4 and arrive at Warsaw on 6/5. Moral of story: this app appears to be based on ‘warsaw time’. A bit confusing at best, and probably ‘stupid’. I will leave the Polish jokes to others. It gets better: my flight is actually delayed, but no time provided in app, so I do not know whether we are delayed by 30 minutes or 2 hours, and therefore cannot tell whether I will make my connecting flight in Warsaw. LOT app has a lot to learn from the AA app.
Worst app ever
by Svksam on 2019/05/31 06:40
I don’t know who is the developer of this app, but for sure they don't know anything about coding. I am a coder and I can tell you for sure this app has thousands of bugs. You can’t do anything in this app nothing works correctly. Same with their website. I hope this airline will fire this developers and hire someone better who knows how to build a working app.
Weird
by max ryczek on 2019/04/15 00:01
So I am browsing to find a flight and I want to buy business class seats. I selected 2 seats with half of the business class empty. When I wanted to pick the 3rd persons to seat the whole business class was full! That's very strange just in a couple of seconds the business class is full???? Please make sure that not so many people can pick seats at one time! So the person that's ordering has enough seats for everyone that they are paying tickets for! Otherwise, than that the app is good I will be deleting it and maybe get United, Lufthansa, Or British Airways to get me to Poland.
Horrible app (and website)
by Domoman98 on 2019/04/13 00:02
This app is horrible for an airline app. Why even have an app if it won’t (a) remember your booking information, and (b) let you update information about your booking. It makes me wonder if the airline executives even know that have an app. By the way, their website is fairly inept as well.
It is good
by Knightfighter2005 on 2019/01/06 16:38
I found the app good and useful. It is easy to use and I had the app crash one or twice but everything else is pretty good.
Very poor app
by Mariusz K on 2018/12/04 22:41
This application needs to be re-design, the application is extremely slow! Horrible design, pretty much impossible to navigate through the whole process of purchasing tickets! it’s impossible to check in on the app! Shame on you LOT. Please fix it😜
Absolutely useless
by Andrehaero on 2018/11/10 22:18
Never stores my frequent flyer’s data, to the point that I have to set reminders to get the miles at the check in counter. Crashes (and I use it on an IphoneX), doesn’t send boarding passes to wallet. Will you please redesign this app? It feels cheap just like your prince polos...
Why did they even bother releasing this?
by ramblingpolak on 2018/11/09 05:36
Not optimized for modern devices, pretty useless and poor design just like the website. Please find another dev and design team and try again.
Lamont Mack
by Eight - Threy on 2018/10/23 10:34
Kozalin
Poor app
by EnTer78 on 2018/10/09 04:43
The app is almost useless since you cannot save your bookings and every time you have to enter your booking number to see your reservation. Moreover it looks like you cannot save directly on your wallet the boarding pass through the app. Finally it is not yet optimized for the iPhone. Please update it.
Useless for booking
by RamblinSam on 2018/08/25 13:31
The UI was obviously not beta tested for iOS. Keypad gets in the way at bottom of booking menu, and user cannot access the Search button. Does not store reservations and no digital boarding pass. Please guys, look at what other airlines have done, and do that!
Cieżka do nawigacji, funkcje edit nie dzisłaja
by DM987 on 2018/08/07 12:42
Tylu dobrych informatykow w Polsce a aplikacja LOT-u is poorly designed and hard to navigate. Edit option does not work properly in personal contacts. Does not keep your reservations in memory. I suggest you guys look at United for example how it should be done. I was really looking forward to this app but was disappointed.
Simply doesn’t work
by IrynamkI on 2017/10/20 01:53
Poor UI, horrible performance.
Lot jeszcze sie musi duzo nauczyc
by Pressesik on 2017/08/12 23:33
Zastanaeiam sie po co w aplikcji jest mozliwosc logowania sie do swojego profilu skoro potem przy odprawie i tak lfowane sa strony www lotu gdzie trzeba podac wszystkie dane bo nie ma wspoldzielenia sesji pomiedzy apka a www. Caly proces checkinu i potrzeby wybrania litniska wylotu to jakis bezsens - czemu to ma sluzyc. W wiekszcosci lini jesli juz trzeba podac takie dane jak nazwisko i nr rezerwacji (bo te dane nie da pobrane z profilu apki) to nie ma takich dziwnych pytan jak lotnisko wylotu ... Kolejna rzecz to opcje profilu - wielokrotne proby zapisania nazwy programu lojalnosciowego i tak zawsze skutkuja brakiem jego nazwy - to po co taka opcja. Bardzo Was prosze zainstalujcie no appke lufthansy i zobaczcie jak dziala. Uzywanie jej jest duzo latwiejsze i automatyczne bez potrzeby podawania tylu bezsensownych informacji.
Jaki pan taki kram.
by Bobas71 on 2017/08/08 02:44
Tak jak i pl lot aplikacja nie działa poprawnie na iPhonie,kompletny krap jak i jakość usług a w szczególności punktualnych wylotów LOTu . Śledzenie lotu niemożliwe !!!! Wstyd,ale są gorsi. Niestety jest jak jest,daleko od norm.
So much of this app does not work
by Critic5527 on 2017/07/02 09:02
When using, it's ok for checkin provided I am in Poland. Also, flight status does not work
Waste of disc space
by Christian2510 on 2017/05/06 23:58
The app doesn't even show your current reservations or information about your booked flights. Sad if the mobile website is better than an app.
Waste of Time and Energy
by Achaey on 2017/05/05 04:02
Does absolutely NOTHING. Tried to create an account, tried to buy a premium meal, tried to buy a seat pick...all you see is the loading "image". Useless app
Old app
by Jani Valjavec on 2017/03/06 22:25
Looks like it was written for iPhone 4
Plenty of bugs
by mikl!! on 2017/01/20 15:13
Country selection in Check-in does not work. Update of personal data can not be saved. I hope the planes have a better technical standard 😨
A LOT of trouble ...
by MarKowawa69 on 2016/11/16 21:58
Still wrong with Passbook :/
a LOT wrong
by Nispace on 2016/11/13 20:51
Add to passbook doesn't work. App doesn't remember your bookings so you need to go through the check in process to retrieve your boarding pass.
Unreliable, passbook doesn't work
by Franco_barba on 2016/11/13 04:33
Click add to passbook, load 5 seconds and nothing happens Main feature of mobile check in Shame on you LOT Thankfully most of my connections in Europe as a Star Alliance Gold customer are Lufthansa
Boarding card!
by policy907 on 2016/10/09 13:39
I am not able to generate a boarding pass for my flight. The app crashes when I click 'Add to passbook' option. I have the latest iOS 10.0.2. Also there is a problem with layout on iPhone 5S.
awful. LOT could learn from Ethiopian Airlines
by smithereens11 on 2016/09/25 16:18
terrible app. functionality is terrible and forces you to go thru several of the same steps - no "back" button. downloading ticket to iphone is impossible (but you can send yours to the ticket counter to get a paper version... seriously?). LOT of headaches.
Awful
by Zoltar1977 on 2016/09/16 21:54
Poor functionality, can't do simple items. Copying a webpage from other airlines isn't enough, customers deserve better
Looks good, works not so well
by Awsguy on 2016/07/22 03:43
I tried entering my profile, to no avail.
Needs work
by Adanyr on 2016/05/27 01:26
The version from last year was much better. It had more options available in full web version, like upgrading your flight features. This new version does not have it (or is hard to find). It also doesn't allow you to save personal information. You cannot enter just e-mail address, or just phone number. You have to fill out whole page, and when you enter expiration date of your document it insists that your passport expired (which is not the case), so check the calendar setups. The reservation check is pretty slow. Once you enter confirmation number, last name and hit "check" you stare at the blank page. Please fix this frustrating app. I gave two stars for visual design.
Needs an update
by Bigdoder on 2016/04/25 18:32
After iPhone iOS update to 9.3.1 a lots of stuff is not working , for example if going to check on my reservation the page comes back blank . I did reinstall app and restart the phone same issue ( iPhone 6+
Horrible
by MikeMilw0000012345 on 2016/04/23 21:03
Horrible Guest mode freezes... When it does works, clearly not written by anyone with travel experience. No seat selection. Really bad information presentation. I have a connection in Warsaw. It shows only one time. Not sure. Arrival? Departure of my next flight? Couldn't you give a layover time? Took an email to customer service to find out. Horrific
New Update
by Victor Demartini on 2016/03/29 21:13
Awesome new update!! Makes the app so much easier to use and makes it more fluid. It shows you more good information about best prices. Everything is perfect except when you press "more prices" and then press "less prices" the option to choose that flight goes away and you have to restart the search to choose that flight. This app really competes well against other airlines apps and makes the company look so better! #flylot
Passbook.
by wizz_ on 2015/02/05 19:36
Saving boarding passes to passbook doesn't work.
Passbook finally added but...
by Adas312 on 2014/09/30 15:17
Passbook support added however you must tap add to passbook while viewing the ticket which is emailed to you.
Apka PER-FECT
by BobMarleyhahahoho on 2014/09/24 13:44
Nic dodać nic ująć ;)
Passbook missing
by Bartek1982j on 2014/09/12 17:38
Missing mobile check-in passbook integration.
Just a shell to a web-base interface
by kaarlows on 2014/08/22 20:57
This isn't a native iOS app. It's just a web-browser shell to LOT's web interface. And due to this, navigation, design and functionality are very poor. And without passbook, it's just a very poor choice. To make a simple check-in, you have to wrestle yourself through tiny fonts and counterintuitive tabs, to at the end receive an email with a poorly formatted mobile boarding pass. Using this app feels like my days of using Palm Treo back in 2005. A tip for you: the Lufthansa app allows you to check-in to almost all of LOT's flights, and through it you get a nice Lufthansa passbook boarding pass. Not to mention it's interface…
Gdzie passbook?
by Robaczek66 on 2014/05/23 13:39
Bez sensu aplikacja na iPhona ktora nie obsługuje passbook ?!
No passbook, really?
by alfagta on 2014/02/17 21:32
Where's passbook support?
Good
by TSW Wisła on 2013/12/03 18:42
Dobra Aplikacja!! Its very helpfull
K
by Mateusz Cwiertniewicz on 2013/11/08 16:47
Dobry app
Just a web interface
by Nas_matko on 2013/10/06 18:02
Completely useless, its just a gateway to web check-on. Doesn't store the boarding pass, so you have to have data available to download it before check at the gate. Doesn't support passbook either.
LOT app
by Martin Hojny on 2013/09/01 13:38
Clearly LOT never looked at their competitors apps! Not very functional.
Cieżka do nawigacji, funkcje edit nie dzisłaja
by DM987 on 2018/08/07 12:42
Tylu dobrych informatykow w Polsce a aplikacja LOT-u is poorly designed and hard to navigate. Edit option does not work properly in personal contacts. Does not keep your reservations in memory. I suggest you guys look at United for example how it should be done. I was really looking forward to this app but was disappointed.
Doesn’t do much for the passenger
by mcedno on 2021/01/05 06:22
This is the worst airline app on planet earth and it may just be the worst in the universe. The developers appear to not have reviewed features of other apps before they started the LOT app. The “Manage my Reservation” section just allows changes to personal data. On a connection flight from Sofia through Warsaw and onto Chicago, I cannot obtain an electronic version of the connection flight Warsaw to Chicago and needed a paper boarding pass. There is no provision to change your reservation at all. There is nothing positive about this app and it should be redone completely taking into consideration other similar app’s features. One more thing would be great is to keep up to date with what the Polish government is doing with the moving target of who is and who isn’t allowed into the country as well. There isn’t anything useful on that either.
Basically useless
by polackspolish on 2019/06/06 01:35
I am At jfk on 6/5/19 and inserted that info into app to see if flight was on time, this was around 9 pm, flight was at 10 Pm. Results shows ‘cancelled’. I ‘panicked ofr a second ‘ and then played with the app. Bottom line, that was yesterday’s flight that was supposed to leave jfk on 6/4 and arrive at Warsaw on 6/5. Moral of story: this app appears to be based on ‘warsaw time’. A bit confusing at best, and probably ‘stupid’. I will leave the Polish jokes to others. It gets better: my flight is actually delayed, but no time provided in app, so I do not know whether we are delayed by 30 minutes or 2 hours, and therefore cannot tell whether I will make my connecting flight in Warsaw. LOT app has a lot to learn from the AA app.
Weird
by max ryczek on 2019/04/15 00:01
So I am browsing to find a flight and I want to buy business class seats. I selected 2 seats with half of the business class empty. When I wanted to pick the 3rd persons to seat the whole business class was full! That's very strange just in a couple of seconds the business class is full???? Please make sure that not so many people can pick seats at one time! So the person that's ordering has enough seats for everyone that they are paying tickets for! Otherwise, than that the app is good I will be deleting it and maybe get United, Lufthansa, Or British Airways to get me to Poland.
Buggy, poor response from customer service
by Majkel_27 on 2020/02/19 02:40
Both, the airline website and the mobile app are incredibly buggy. I attempted to manage my reservation, but I’m unable to do so since it does not recognize my passport as valid, despite it expiring in 2023... I attempted to notify customer service about these , but fell on deaf ears. Clearly this is a pattern based on all of the other reviews.
Worst app ever
by Svksam on 2019/05/31 06:40
I don’t know who is the developer of this app, but for sure they don't know anything about coding. I am a coder and I can tell you for sure this app has thousands of bugs. You can’t do anything in this app nothing works correctly. Same with their website. I hope this airline will fire this developers and hire someone better who knows how to build a working app.
Needs work
by Adanyr on 2016/05/27 01:26
The version from last year was much better. It had more options available in full web version, like upgrading your flight features. This new version does not have it (or is hard to find). It also doesn't allow you to save personal information. You cannot enter just e-mail address, or just phone number. You have to fill out whole page, and when you enter expiration date of your document it insists that your passport expired (which is not the case), so check the calendar setups. The reservation check is pretty slow. Once you enter confirmation number, last name and hit "check" you stare at the blank page. Please fix this frustrating app. I gave two stars for visual design.
Everything is broken
by gaborv85 on 2019/09/23 00:53
This is probably one of the most painful apps I have seen. You cannot properly update your data, it would not take any date for a passport. Upgrade/bidding is broken. Unfortunately Lot’s online presence is still behind the major airlines, which is not great considering that those guys are not Google either.
Worthless
by MamaKoalaBear on 2020/01/22 06:31
This app is totally worthless. Do not install or waste your time on this app. You really cannot get anything useful out of this app. I only installed this app and had these following issues: 1. Country and currency selection doesn’t allow USA on iPhone XS Max. Not sure if it’s only on this model of iPhone or all. 2. Manage reservations does not pull your booked itinerary without entering your details all the time. 3. Flight status search picks wrong date. The search is off by a day! 4. You cannot find departure gate information from this app. I couldn’t find anything useful so I uninstalled it right away.
Poor app
by EnTer78 on 2018/10/09 04:43
The app is almost useless since you cannot save your bookings and every time you have to enter your booking number to see your reservation. Moreover it looks like you cannot save directly on your wallet the boarding pass through the app. Finally it is not yet optimized for the iPhone. Please update it.
Horrible app (and website)
by Domoman98 on 2019/04/13 00:02
This app is horrible for an airline app. Why even have an app if it won’t (a) remember your booking information, and (b) let you update information about your booking. It makes me wonder if the airline executives even know that have an app. By the way, their website is fairly inept as well.
Words
by SheerQ on 2019/08/26 14:14
There is a difference between a reservation number and a confirmation number. Lot Airline issues both, requests the former when it really is asking for the latter.
It is good
by Knightfighter2005 on 2019/01/06 16:38
I found the app good and useful. It is easy to use and I had the app crash one or twice but everything else is pretty good.
Very poor app
by Mariusz K on 2018/12/04 22:41
This application needs to be re-design, the application is extremely slow! Horrible design, pretty much impossible to navigate through the whole process of purchasing tickets! it’s impossible to check in on the app! Shame on you LOT. Please fix it😜
Absolutely useless
by Andrehaero on 2018/11/10 22:18
Never stores my frequent flyer’s data, to the point that I have to set reminders to get the miles at the check in counter. Crashes (and I use it on an IphoneX), doesn’t send boarding passes to wallet. Will you please redesign this app? It feels cheap just like your prince polos...
Useless for booking
by RamblinSam on 2018/08/25 13:31
The UI was obviously not beta tested for iOS. Keypad gets in the way at bottom of booking menu, and user cannot access the Search button. Does not store reservations and no digital boarding pass. Please guys, look at what other airlines have done, and do that!
Choose country does not work. - setup broken
by Lemberg gadfly on 2020/09/27 09:21
Could not even set up the app - the choose country feature does not work - there’s just a blank field instead of the option to select my country.
Worthless
by Deaninsandiego on 2019/08/17 19:40
Rubbish app. My profile details from my website profile doesn’t tea fee I we to the app. I set up my new profile and many options are limited and missing countries, etc. This app has a long way to go.
Not terrible, but not great
by Pisihos on 2019/06/26 02:45
Change seats missing from app and website.
Why did they even bother releasing this?
by ramblingpolak on 2018/11/09 05:36
Not optimized for modern devices, pretty useless and poor design just like the website. Please find another dev and design team and try again.
Usekess!
by RiffRaff1963 on 2019/11/21 22:58
The application is almost useless. Can't remember my name and passport number. Every time I have to enter everything again. Does not send boarding passes to the wallet. Shame on you LOT.
Doesn't work at all
by MigMit on 2020/09/25 15:49
Stuck on country selection screen. There are no countries there to select from.
Useless for business class. The drop-down menu will not let someone select.
by dfghhjkhfddtyu on 2020/01/09 20:37
Very poorly designed app.
The app is just like the company
by Buburuzele on 2019/12/19 06:58
The plane arrives late and departs even later. Think about twice before using LOT The captain is clueless. Ninety years, and no experience.
Simply horrible application
by Vlad2277 on 2019/12/23 01:02
Tried to figure few things with this app. LOT, please fire your developers and QA. This is most terrible application I ever dealt with!!
Useless. Impossible to check in.
by MatrixFREE on 2019/12/14 00:59
Deleting it.
Mario
by Mario's music on 2020/01/07 11:41
Don’t waste time downloading this app. It’s cr**. No where to email Lot agents. Can’t upgrade seats if I wanted to. Not very intuitive.
Simply doesn’t work
by IrynamkI on 2017/10/20 01:53
Poor UI, horrible performance.
Probably the worst airline app I’ve ever seen
by Fiberitech on 2019/07/16 11:13
And that’s saying a lot
Really bad app
by a very happy realtor on 2020/02/06 23:17
Impossible to make a reservation
This app is a joke
by Rafmaska on 2019/12/18 17:51
Nothing works, very very poor app
New Update
by Victor Demartini on 2016/03/29 21:13
Awesome new update!! Makes the app so much easier to use and makes it more fluid. It shows you more good information about best prices. Everything is perfect except when you press "more prices" and then press "less prices" the option to choose that flight goes away and you have to restart the search to choose that flight. This app really competes well against other airlines apps and makes the company look so better! #flylot
Just a shell to a web-base interface
by kaarlows on 2014/08/22 20:57
This isn't a native iOS app. It's just a web-browser shell to LOT's web interface. And due to this, navigation, design and functionality are very poor. And without passbook, it's just a very poor choice. To make a simple check-in, you have to wrestle yourself through tiny fonts and counterintuitive tabs, to at the end receive an email with a poorly formatted mobile boarding pass. Using this app feels like my days of using Palm Treo back in 2005. A tip for you: the Lufthansa app allows you to check-in to almost all of LOT's flights, and through it you get a nice Lufthansa passbook boarding pass. Not to mention it's interface…
Needs an update
by Bigdoder on 2016/04/25 18:32
After iPhone iOS update to 9.3.1 a lots of stuff is not working , for example if going to check on my reservation the page comes back blank . I did reinstall app and restart the phone same issue ( iPhone 6+
Passbook finally added but...
by Adas312 on 2014/09/30 15:17
Passbook support added however you must tap add to passbook while viewing the ticket which is emailed to you.
awful. LOT could learn from Ethiopian Airlines
by smithereens11 on 2016/09/25 16:18
terrible app. functionality is terrible and forces you to go thru several of the same steps - no "back" button. downloading ticket to iphone is impossible (but you can send yours to the ticket counter to get a paper version... seriously?). LOT of headaches.
Passbook.
by wizz_ on 2015/02/05 19:36
Saving boarding passes to passbook doesn't work.
Just a web interface
by Nas_matko on 2013/10/06 18:02
Completely useless, its just a gateway to web check-on. Doesn't store the boarding pass, so you have to have data available to download it before check at the gate. Doesn't support passbook either.
Boarding card!
by policy907 on 2016/10/09 13:39
I am not able to generate a boarding pass for my flight. The app crashes when I click 'Add to passbook' option. I have the latest iOS 10.0.2. Also there is a problem with layout on iPhone 5S.
Waste of disc space
by Christian2510 on 2017/05/06 23:58
The app doesn't even show your current reservations or information about your booked flights. Sad if the mobile website is better than an app.
Plenty of bugs
by mikl!! on 2017/01/20 15:13
Country selection in Check-in does not work. Update of personal data can not be saved. I hope the planes have a better technical standard 😨
Waste of Time and Energy
by Achaey on 2017/05/05 04:02
Does absolutely NOTHING. Tried to create an account, tried to buy a premium meal, tried to buy a seat pick...all you see is the loading "image". Useless app
Awful
by Zoltar1977 on 2016/09/16 21:54
Poor functionality, can't do simple items. Copying a webpage from other airlines isn't enough, customers deserve better
a LOT wrong
by Nispace on 2016/11/13 20:51
Add to passbook doesn't work. App doesn't remember your bookings so you need to go through the check in process to retrieve your boarding pass.
Horrible
by MikeMilw0000012345 on 2016/04/23 21:03
Horrible Guest mode freezes... When it does works, clearly not written by anyone with travel experience. No seat selection. Really bad information presentation. I have a connection in Warsaw. It shows only one time. Not sure. Arrival? Departure of my next flight? Couldn't you give a layover time? Took an email to customer service to find out. Horrific
Passbook missing
by Bartek1982j on 2014/09/12 17:38
Missing mobile check-in passbook integration.
No passbook, really?
by alfagta on 2014/02/17 21:32
Where's passbook support?
Looks good, works not so well
by Awsguy on 2016/07/22 03:43
I tried entering my profile, to no avail.
So much of this app does not work
by Critic5527 on 2017/07/02 09:02
When using, it's ok for checkin provided I am in Poland. Also, flight status does not work
Rating Trends
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All Versions
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Current Version (1.85)
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Version History
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