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App name
Trip.com:Hotels,Flights,Trains
Description
Trip.com is a ONE-STOP travel platform where you can access everything you need for great trips with loads of TRAVEL DEALS! Get Trip.com NOW to get a perfect trip! #Detailed Features List: BOOK HOTELS AND FIND GREAT DEALS ON AMAZING STAYS! On Trip.com, you can browse stays to suit your tastes from total selection of more than 1.4 million options worldwide. Whether you're in the mood for a money-saving apartment stay or a luxury five-star hotel, a cozy holiday inn or a fun-filled resort, it's easy to find the right accommodation. BOOK FLIGHTS SEAMLESSLY WITH NO BOOKING FEES! Flights to around 5,000 cities worldwide are available in the Trip.com app. Pick your preferred class – or even book a chartered flight! The Trip.com app lets you filter by price, flight duration, travel time, airline, or number of stops. Pick a multi-city itinerary, and you can even fly into one city and out of another. With Trip.com it's easy to find your perfect flight. BOOK TRAINS ACROSS THE WORLD, EASILY! On the Trip.com app, you can now book trains for mainland China, Taiwan, Korea, UK, Italy, Spain, France, and Germany. We connect directly with train information centers for updated schedule information and prices. Our app lets you search quickly through available fares, saving you time and money. RENT CARS AT THOUSANDS OF DESTINATIONS WORLDWIDE! Rent cars on Trip.com and choose from all makes and models. With Trip.com, there's no need to drive the same car twice. Don't worry if your plans change, most cars can be booked flexibly with free cancellation. BOOK TOURS AND TICKETS ON TRIP.COM AND SEE THE BEST OF YOUR DESTINATION! From a trip to the Great Wall to a one-day Dubai stopover. Visit Disneyland, get skip-the-line passes for the Louvre, or take off in a hot air balloon. Whatever experiences a destination has to offer, you can find out what's happening and book your tickets, all on Trip.com. BOOK AIRPORT TRANSFERS EASILY. When you book airport transfers with Trip.com, your driver will be kept up-to-date with your flight schedule, so you can travel worry-free even in the case of flight delays. Free cancellation is available up to 24 hours before your scheduled pick-up time. TRIP.COM: YOUR PERSONAL TRIP ADVISOR. Trip.com is more than just a travel app where you can plan and book your next trip; it's a global community of travelers. You can share Trip Moments with like-minded adventurers, and get inspired by others in return. You can also find exciting travel lists and gourmet recommendations showing the best of everything from food to local activities. Get Trip.com NOW to experience the seamless one-stop booking process and let your next adventure begin! #More about the Trip.com app: COVID-19 TRAVEL INFORMATION: - Exit and entry restrictions for countries and regions worldwide - Global travel advice map - Designated quarantine hotels list - Local policy updates for domestic travel TRUSTED GLOBAL SERVICE: - 20 different languages with payment available in 31 currencies - 24/7 global call center with rapid response time - 24/7 global SOS emergency response and Natural Disaster Relief Fund - Trip.com service guarantee Book with Trip.com NOW for great deals and great service. Have a good trip!
Love it
by drslpn40 on 2021/10/19 17:21
Makes traveling easier and affordable
Feeling Like Trip.com is a scam
by Trip is Awful on 2021/10/19 11:04
I search my flight, make all the necessary selections for flight details. Enter all payment info and hit submit only to receive a message that all tickets at the price are sold out! Why even give me the option to purchase it?
Saves a little money but no headache
by Zach C bf C hch do djd on 2021/10/19 08:21
If you enjoy not having to print your boarding pass book elsewhere. By the time their over prided check in actually happened, I had already printed it and was alders waiting for my flight early the next morning. If you just need to save a few bucks though I’d recommend just don’t think they will get your boarding pass to you.
Paid for trip cancellation protection
by Yaya the greatest on 2021/10/18 20:41
I paid for cancellation protection and when I went to try and change or cancel it’s telling me that I cannot.
Great App and Website
by SuperUntakenNickname on 2021/10/18 14:43
As a service member I really appreciated the simplicity of the app and website. To be honest it was a lil sus that is really was that simple. But my flight was booked, it was cheap, and everything checked out.
Nice app
by Nktdft on 2021/10/17 23:56
Have used this app for months and it works great!
I Love This App!
by nataliexdavila on 2021/10/17 22:03
Makes traveling much easier and cheaper too!
I was forced to download the app
by RosieTyler-Freer on 2021/10/16 20:38
I had to download the app just to close my account. I didn’t want to do it
Vale verga
by ldumani133 on 2021/10/16 16:59
Vale verga no ayudan en nada y se roban el dinero
Diamond head
by RavenJohannaMeades on 2021/10/16 16:10
Fixed all issues great place to stay for cheap
Service is horrible
by MegnTyler on 2021/10/16 11:59
I have a booking for nov and I need to change my flight from a Monday to a Sunday same flight times and they said they won’t do it even when my son is having surgery so now I have to buy a whole new ticket on top of the two I already bought DONT NOT USE THIS 3rd PARTY COMPANY
Superb ultrafast and reliable
by Hjo230 on 2021/10/16 05:43
Trip.com’s app is highly impressive. No lag when searching for options on flights and hotels. Customer service when canceling flights and seeking refunds is world class.
Rec10
by Recqwert2 on 2021/10/15 22:29
Terrible just plain terrible
Connecticut
by Jsmes Spinelli on 2021/10/15 21:32
Great.
In all
by JosiahWorld1 on 2021/10/15 17:42
Wow I never though this could be possible best app ever
Don’t book through trip
by Ana G.C on 2021/10/15 14:24
I thought I was saving money going through them and I didn’t I still had to pay $200 on top of a $300 ticket plus I paid for check baggage through the app they charged me $38 and the bags to check in at the airport are only $30. Over all had a bad experience and ended up paying more than expected
Good
by alyssa2191 on 2021/10/15 03:03
Cool hotel
Confusing
by gdlafalb on 2021/10/13 17:58
A little bit confusing compared to others I’ve used. Not great customer service as well.
Quality
by Ar'King1 on 2021/10/13 15:24
First timer ease without breaking the bank.I look forward to my first family vacation with over-joy and delight!
Great app
by kansas_ on 2021/10/12 12:22
Good pricing easy to use
Quick and easy
by ApacheAce on 2021/10/12 11:56
Lots of deals to choose from. Great prices and easy to use app.
Awesome
by isladgirl671 on 2021/10/11 14:03
I love the app.
So far so good
by msoares19 on 2021/10/11 12:55
App is awesome! I am a little skeptical, but once my first booking is successful I will be more at ease.
Horrible
by rrrrits on 2021/10/10 12:49
Was not able to refund and I didn’t use ticket cancelled flight 24hrs plus
So easy
by jtori12 on 2021/10/10 05:05
Trip is always so easy to use and reliable. Love it!
Great cheap flights
by silly candy on 2021/10/10 00:33
It was easy to find great flights
Great app! Usually has many good deals ! Great customer service !
by voyagerMary on 2021/10/09 21:28
I’ve booked many times from this app for flights, hotels, and even attractions around the world. Most of the time, I find great prices. Customer service is always very helpful. I’ve been using this app for over 3 years now.
Awful
by Andrewboe2 on 2021/10/09 21:21
Didn’t have any of my flight information, nor anyway of accessing boarding pass
Reserva
by Unik09 on 2021/10/09 13:13
primera vez que utilizo esta aplicación, estaba feliz porque encontré lo que buscaba pero cómo puede ser posible que un vuelo que compre directo de 2 horas 44min ahora me lo han cambiado con escala y duración de más de 10 horas. eso no está bien 😤
Absolute Crooks
by ldsfgh on 2021/10/08 21:49
I purchased tickets and realized directly after submitting I got my date wrong. They claim it is easy to change and I even bought the cancel or change guarantee and after calling 1 hour later they said they couldn’t help me. I talked to three different reps and they all lied. It is unlawful to now allow a change of flight if within 24 hours. I finally got my flight number out of one of them and cancelled with the airline. They are not giving me my money back and I will NEVER use them again. You should be ashamed of your business!!
App is solid but policies are a scam.
by corey192 on 2021/10/08 16:42
Flight was delayed over 3 hours.. I cancel and they call to tell me it was my fault because I never checked in the morning of when I saw my plane was delayed 3 HOURS. Ridiculous. 16485488197
Found something good
by like it :/ on 2021/10/08 03:06
Yeah
Review
by sweetcheeks❤️‍🔥 on 2021/10/08 02:42
They help out a lotJust better pictures and ask for information and letting us know if you have handicap
Easy to use and great prices
by Leslie8_13 on 2021/10/08 01:50
The website is extremely easy to use and the rates are better then any one else’s!
Easy to use
by Nashi16 on 2021/10/07 15:09
Very easy to use and resourceful.
No am/pm for times!
by Meta anyhow on 2021/10/07 14:54
No am/pm is listed for the times on any communication
Might delete this app
by momsIphone911 on 2021/10/07 14:53
Get notice of a great price and when I try to book the price goes way up
Nizar Sami
by NIZAR SAMI on 2021/10/07 07:56
Good APP
awesome
by jojofree03 on 2021/10/07 05:21
helped me save $40/night on hotel room!
The best
by xhcjcjfjd on 2021/10/06 16:34
I love this app
taylor
by baaabytaaay on 2021/10/06 11:54
idk
Great site!
by Mom and Terry's on 2021/10/05 23:47
Saved me Money and all was great!
So far so good
by StasiaPeff on 2021/10/05 17:14
Easy and simple to use
Easy and convenient
by Tuscaloosagirl on 2021/10/05 01:48
App works very well, using it for every travel , never had an issue.
Love the app
by Esthercanelle on 2021/10/04 04:11
It’s got a big discount!!
Great!!
by NaimTheFunkyNomad on 2021/10/04 01:56
Outstanding!!!!
Kevyourboy
by Kevyourboy on 2021/10/04 01:19
Great app
Super easy
by OhBeba on 2021/10/03 08:16
This app is super user friendly. Allows you to book everything you need and recommends the best locations. All in one.
Great Deals!!
by John Teller (the real one) on 2021/10/02 20:03
Trip got me right quick as a MF. Now I’m sleepin in style. Go F wit em.
Wow!!
by Tatii😻 on 2021/10/02 02:56
SUCH AMAZING RATES!! I got 50% off of regular prices on BOTH a rental car AND plane ticket!! I paid just under $200. I will 100% be using them in the future. I will update this rating after my trip to verify with you all that everything went smoothly.
Absolute must have app
by tigers2095 on 2021/10/02 02:12
Never made a review about this app but I’m a spontaneous traveler and this has given me great deals the past 6 times I’ve used it. Just booked a flight that was 160$ cheaper than the airline. Must download!!
Awesome App
by designer___101 on 2021/09/30 21:58
Lays everything out for you, easy to use and manage. Highly recommend!
Good
by abdremo on 2021/09/30 14:45
🙏🙏
Vuelos
by cortes dey on 2021/09/30 11:38
Me gusta sus precios y servicios ..
Horrible
by Nope. No. Dont. on 2021/09/29 17:48
Don’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people.
Worst service
by Sept 2021 on 2021/09/29 00:24
Save yourself the headache and book through someone else.
Trip.com review
by npaijuk on 2021/09/28 21:18
It’s really a hit or miss app. Overall, this prices seem lower USUALLY than other apps but they definitely used to have better deals and prices than they do now. I like the points that we can use towards bookings. They come in handy. Good app but could be much better
Great App
by htt.sofiiiaaa on 2021/09/28 04:38
I always usually find better prices on trip that at the actual place
Good
by Zahir Tahir on 2021/09/27 17:55
Good good good
App use
by birthday today on 2021/09/27 10:45
Easy app to use
So far so good
by Atin1783 on 2021/09/27 06:44
Just trying the site out and so far it’s been great and super easy to use.
Hotel
by big walk dog on 2021/09/27 04:34
Nice room enjoyed the stay
Filispeed23
by filispeed80 on 2021/09/26 23:34
Very good
.
by Jwoo722 on 2021/09/26 18:57
Good job
Bad
by lucasletona on 2021/09/26 17:36
Very bad app
Cxarath
by cxatath on 2021/09/26 05:23
Bomb
App is trash
by DiogoCoser on 2021/09/26 03:41
This app is gonna overcharge you when buying checked bags and it doesnt refund
Easy to use, lots of variety, and great customer service
by wrldtrvlrgrl on 2021/09/26 01:37
Trip.com is easy to use and has lots of pictures for the hotels, there is plenty of choice. And when they call with an issue, there is already a solution.
Customer support are machines
by AlexBerliner on 2021/09/25 04:15
Talking with the support is a waste of the time
Супер предложения
by lizardbokm on 2021/09/24 22:57
Хороший сайт . Супер !!!!! 🏆🥇🏅🎖⭐️⭐️⭐️⭐️⭐️
Buen hotel
by hothwl on 2021/09/24 22:55
lo recomiendo
Bad bad bad
by bsbsduxbbagakamd d on 2021/09/24 13:06
Terrible user interface. Confusing. Not clean
DISCRIMINATION AT ITS FINEST
by The Real Ace on 2021/09/23 11:34
So I booked a flight with this app and I checked their guidelines concerning flights from China to my country Zambia whilst passing through Shanghai then Hong Kong and Dubai. I chose to fly with Emirates airlines. When I arrived at Pudong Airport in Shanghai the lady at the check in counter refused to let me through because I kid you not she said; “The covid test results are in Chinese”. The lady told me that I can’t use covid test results from the country I’m in whilst still being in China. She claimed that Emirates only wanted covid test results in English. Which is funny because I checked their website and we talked to Emirates themselves and even they said any language is alright as long as it is an authentic report. If that’s the case why then am I being stopped? I asked them to change my flight seeing that an English covid test is what they wanted, when they could simply translate it themselves but they told me to contact Trip.com I explained the situation to the customer service hotline and all they said is that it will cost me $330 to change the flight. But why am I paying you money to change a flight that I could be on? This situation is a problem you created, why do I have to pay more money? To make matters worse when I called a second time to ask them how to pay this money, they told me of a thing called “Price Difference” and it shot up to $800 for me to change the flight. Now I’m stuck in China and the people from Trip are making me go in circles with their customer service line stating that I have to pay for another flight meanwhile I was stopped from boarding when I shouldn’t have. At this point in time they’ve made me talk to Hong Kong airlines that claims to have no part in this and Emirates who stated that because of covid their policies have changed. They are not charging anyone that wants to refund, cancel or reschedule. They actually agree with me. The people that are stopping me from moving forward are on this very app itself. I’m sick and tired of having to play nice. I want to leave this country and I’m not paying you any more money for a problem you caused. Pls respond and fix this issue.
O'Neil012
by Oneil012 on 2021/09/21 08:39
This is a nice App
Flights
by lunablue4ever on 2021/09/21 05:46
Streamline performance, representatives were astute in contacting me regarding unavailable hotel reservations. I was very impressed with the personal touch in assistance.
App experience!
by AnttoinetteG. on 2021/09/20 15:58
I love Trip.com. Honestly, I’ve had some issues with flights on the app disappearing from my account during Covid (lockdown), but eventually it was resolved. Overall, I do recommend the app. (P.S. I wish there was a headquarters in the U.S.)
The best app ever
by javieralejandrocarrerojosee on 2021/09/20 03:07
I been using this app for all my trips and it’s been the best app ever
The ease
by Silligillygumbo on 2021/09/18 15:33
Your fees are always up front and easy to find.
Best deals ever!!!
by Angelica Retana on 2021/09/18 05:03
I love using trip.com easy & affordable!!
Booked flight
by Tshorty40 on 2021/09/17 05:49
Using this app was so easy and good prices
Meilleurs prix
by atchoumi Mekontchou on 2021/09/16 18:36
Excellente
Good
by 앤아버조아 on 2021/09/15 11:44
Good
Amazing
by Sava_GS on 2021/09/13 23:37
Comfortable
Good
by rvzrvl on 2021/09/13 14:30
Okay naman siya
MOHAMMAD REFATUR RAHMAN
by REFATUR RAHMAN on 2021/09/13 12:35
Excellent service!!!
One of the Best
by Weareinthistogether on 2021/09/13 11:37
Excellent service and support…Superb App.
🍾🎉
by 😣🤤🤤😕 on 2021/09/13 00:07
One stop shop for all your travel wants and needs
Great App! Love Trip!
by Dlewis63 on 2021/09/12 15:25
Best pricing for our hotel stay and the app is easy to use!
Not helpful at all
by stuck at the airport 5555 on 2021/09/12 12:44
I had to cancel from my flights and I got no assistance and they don’t have any answers I contacted them maybe 20 times just a waste of time
Not easy to use
by Earth Saving Solutions on 2021/09/12 05:33
Hating this app so far the worst
Good job
by VovaShirovskii on 2021/09/11 22:26
Nice app
Best way to book a hotel in China in English
by DmgofPa on 2021/09/11 09:15
Great app
Easy vacations
by Chris.G_THE_BEST on 2021/09/10 20:45
I booked a beautiful room at balboa bay resort,,,, will return for sure !
Go-to travel app!
by winniemiti on 2021/09/10 01:22
Been using this app for hotel and travel tickets for 3 and I must say it’s the best!
Mamoon94n
by Mamoon944N on 2021/09/09 09:18
Great app to use and have
Awesome
by YNOT 805 on 2021/09/07 21:01
Very helpful and easy to find flights
Great app, I use it for ALL travel
by Thes Quid on 2021/09/07 08:46
It’s super convenient and has the best deals too.
The Worst Hotel Ever
by EDDco on 2021/09/07 00:25
Millennium Maxwell House is run down, filthy dirty and the staff is rude. There is no housekeeping. You have to go to the front desk for toilet paper and towels. The restaurant and bar is closed. I am highly disappointed. I will never return.
Perfect app
by AlexMewes on 2021/09/07 00:11
This has been tremendous help on booking hotels! Thank you for the very easy to use app!
CTrip’s got your back!
by brittgoesplaces on 2018/04/02 23:38
This company has been incredibly helpful for my traveling in Asia! This one time I was stuck in this random city in China (by myself!!) because a connecting flight of mine got cancelled after I’d already begun my journey. That’s okay, but the issue was that NO ONE spoke English and my chinese is HORRID. So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me. It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!
Don’t listen to their policies on COVID-19
by Tapper69271916393010 on 2020/04/07 09:17
While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.
Best travel app
by Belugalove91 on 2021/07/21 05:06
This app is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on the app is also wonderful! The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China.
Scam
by natt100% on 2020/10/27 07:58
Hello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone...
Awful, do not use!
by uberhuber88 on 2019/05/03 21:06
This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!
Exceptional Customer Service
by ShanghaiGirl on 2019/01/19 21:30
I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
Worst customer service ever
by J.D.Yates on 2019/08/23 16:12
Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.
Extremely Revolting
by Juliebuggerz770 on 2020/01/19 09:26
Overall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give this app a negative rating, I would. I am disgusted and beyond upset.
Incredibly useful
by SKSprinesskitten on 2019/11/29 08:01
This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
Convenient (Expat abroad)
by Insight09 on 2021/08/11 10:11
CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia.
Horrible
by Nope. No. Dont. on 2021/09/29 17:48
Don’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people.
Misleading Hotel Booking
by Agent Sands on 2021/07/29 00:38
I booked a hotel for 2 nights through this app and unfortunately found this app to be terrible. The photos of the rooms shown on the app were incorrect and misleading, not of the actual room we were booking, but of a significantly larger (and more expensive) room offered at the hotel. It turned out the room had no microwave or refrigerator, unlike the picture, and overall was much more cramped, less than half the size of what was pictured. The Trip ad was deliberately misleading with the photos used and I otherwise would’ve passed up this room for the price. I find those kind of tactics unprofessional, disrespectful and devious. Booking through any other site or even the hotel directly if this is the kind of deception you get when using Trip.
Uncompassionate
by tatttyy_ on 2018/10/27 17:35
This has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you.
What happen?
by Froginchinna on 2020/02/16 09:57
I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service
Okay app, questionable service
by rvicr on 2020/03/07 04:30
I think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great.
Service
by kapop tree on 2021/03/20 05:34
I booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.
Great prices but no so great Customer Service!
by DCBone19 on 2021/03/04 21:09
Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them.
Bad customer service!
by Bahaskia on 2020/03/23 00:22
I’m normally not writing reviews but it is a must to come express my self here for other customers or passengers. I’ve been treated so badly with this people that works here. Both of my flights got canceled and I called tons of time just to put me on hold for the next 10 mins or so.. frustrating if you’re a traveling that is on a tight budget because the moment the table shakes you’re in big trouble to either rebook new tickets or get stalk in airport terminals.. the customer service is really not doing well too, the calls we place consumes lots of money yet still they keep you waiting for a very long time that I had to hang up the call! I understand the flight fares are quite reasonable but Incase you something pops.. get ready to spend money on new tickets or what have you. So far.. please improve the customer care service and handle us properly. We are spending a lot of money on tickets and doesn’t wanna spend more on calling you again!🙄
They can’t help you on anything.
by pr****jr on 2020/04/08 21:31
Their policy states that they will assist you during this covid-19 pandemic but that is a big lie. Called them like 5 times nothing was done, and on my last call, they told me to contact united airlines and Brussels airlines for my voucher because they could not do anything for. I was the one who was supposed to get everything done at that stage. Meanwhile Brussels and United airline clearly state that if a flight was booked through a travel agency, passengers should contact the travel agency which will In turn contact them for any adjustments. This is definitely the first and last time I am using Them and I do not advice anyone to use them at all.
Best customer service ever!!
by RTraeg on 2021/08/24 23:59
Im not one to leave reviews but iTrip has far surpassed Travelocity when it comes to their user friendly App as well as their customer service. I made hotel reservations through iTrip, the transaction was fast and no-nonsense. Two weeks after booking, I had to cancel part of my reservation and iTrip refunded me, no questions asked same day!!! I will be using iTrip from now on.
Easy, efficient, safe
by savlatt on 2021/06/23 12:54
IHave been using this app for over two years now and everything seems to be up-to-date they give you a warning if the hotel may have specific rules or regulations. I enjoy that I can read others reviews and also look at pictures of the place as well as the location/ nearby areas.
Please improve to share my trip schedule with someone
by dPs' park on 2020/01/08 03:02
This app is great. Definitely one of the best travel apps ever. However, there is another possibility to be better than now, it is to add a function for invitations to share schedules. I reserved flights and hotels for My husband and I, but I couldn’t share the schedule with him. I just wanna let him check as I can find through this app such as another app from Trip advisor. Please consider this seriously !!
Terrible app, terrible company
by Colinbenjammin on 2018/03/19 13:49
I wish I could give this app (and company) zero stars. Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)
Great deals and excellent customer service
by shireen sharkas on 2021/08/26 22:42
First of all I looked everywhere to make sure that I’ve got the best deal, then an emergency occurred and I had to cancel my reservation, the customer service was really friendly and understanding , they fixed my problem in no time. Will definitely book through this app every trip without any hesitation.
So far so good
by Adougs777 on 2021/07/27 17:40
Initially I was nervous to book with this site because of all their negative reviews but, I booked a hotel in New Orleans for a great price. After I booked, I called the hotel directly to confirm my reservation and to receive my confirmation number. In the days following I checked my reservation on the hotel’s site and it was confirmed. I’m giving it 4 stars for now, I wanna see what my check-in experience is like. Will update in 3 weeks.
Biggest mistake
by stephanycristina on 2020/06/11 01:45
I plan one of my trips with this company and it was the worse thing I could do. First, they changed my flight so I had to pay more to get one that could fit the days I needed (their costumer support was terrible!). Then, I had to cancel my flight because of the COVID and I’m waiting for my refund since April 5th. I, again, talked with one of the customers service and they just give me excuses and saying to have patient. I’m really disappointed! I just want my money back, because it was great to buy with them, really easy! Until you have a problem, then you just have zero support.
Love CTrip especially for domestic travel.
by tsunaminight on 2018/11/02 01:49
CTrip is a very good company with great customer service. Lots of good deals with airfare and hotel bookings. Yet, to make it even better, they should add an option that allows you to book the HK and Macau ferries. Also, it would be nice if customers are allowed to add in their frequent flyer numbers with their airfare purchases whether it is with the operating airline or an affiliated airline within the airline groups such as SkyTeam, Star Alliance, or OneWorld. Thank you.
Easy to navigate and quick update
by enyeel16 on 2021/06/07 12:08
I use this app for all my bookings, the reviews are helpful and quite accurate. When I need to amend the booking I can do so quickly and the changes appear instantly. If I cancel a booking my funds are refunded immediately. Would recommend this application to friends and family.
Misleading notifications
by Random3242432 on 2020/11/27 22:10
It keeps indicating that there is one message to read with that red dot. On opening the app there is nothing, nor have I ever ordered with the iOS app. Apple? Do something about this. They are abusing the notifications to try and trick you into open the app. Incredibly bad behavior. 2 stars stars because other than that it's OK, used them for a decade or so on other platforms when necessary. Not better than others by any real measure but at least they aren't owned by the exact same people.
Absolute Crooks
by ldsfgh on 2021/10/08 21:49
I purchased tickets and realized directly after submitting I got my date wrong. They claim it is easy to change and I even bought the cancel or change guarantee and after calling 1 hour later they said they couldn’t help me. I talked to three different reps and they all lied. It is unlawful to now allow a change of flight if within 24 hours. I finally got my flight number out of one of them and cancelled with the airline. They are not giving me my money back and I will NEVER use them again. You should be ashamed of your business!!
The App of the Future ♥️
by Umurundikazi V on 2019/10/04 14:52
Personally, i would recommend C trip for everyone if we had to rank all the apps it comes in 2nd place right after wechat, and right before Facebook that’s how much I love C Trip.. what I love the most is that anyone from anywhere can have access to it and they don’t need to pass through travel agencies.. how awesome is that.. Sincerely, i love C Trip..
My favorite
by shelemenem on 2021/08/02 05:57
I travel a lot and this is my go-to app for buying flights. It allows my calendar to send me notifications as well and keeps me up to date. I’ve also bought tour packages off the app and I’ve found it easier for me to handle everything in one single app.
Thieves!!! Don’t use!!
by Model house on 2021/08/05 22:34
They are crooks! Seriously!!!! Please avoid using this company if you can. They have not returned the money that was refunded to them from the hotel and airline. They claimed the refund was processed, then a week later they kept going back and forth between diverting me to different departments on the status of my refund. 1 month later and still no refund. Over 1k usd that they have literally stolen..🤬🤬This company is run out of China so there’s also communication issues. Avoid at all cost!! I can’t even begin to tell you the frustration with dealing with this company.
They will take your money and give you nothing
by ojvkakdubka on 2021/08/08 20:11
Airline canceled my flight, a trip customer service helped reschedule, then the reschedule was canceled. At that point I requested a refund, which was refused to me. This site and these people are ridiculous- it doesn’t matter if what keeps you from making your flight is their fault or not, they will keep your money. Scummy scummy people. But I guess dealing with the greedy billionaire airlines and their bffs that help them make money one should expect nothing more 👎🏼 thumbs down all around and I will be getting lawyers involved
Unfortunate experience
by Nas34$7 on 2019/05/30 05:42
I booked flights on this website then i had to cancel it. The website doesnt give enough info about the cancellation so i called the customer service they said if the ticket is not issued we can refund if it is issued already you have to pay 50 dollars. Apparently it is 50 per person. What bothers me is that first they issued my ticket to get 50 dollars per person then cancelled my ticket. What an integrity!!! I would not recommend any company trying to make money like this. Definitely will not use their service again.
Saves a little money but no headache
by Zach C bf C hch do djd on 2021/10/19 08:21
If you enjoy not having to print your boarding pass book elsewhere. By the time their over prided check in actually happened, I had already printed it and was alders waiting for my flight early the next morning. If you just need to save a few bucks though I’d recommend just don’t think they will get your boarding pass to you.
Horrible experience
by LMS7595 on 2021/08/16 13:21
I will never use this app again. Out $100 because of confusion in the app. Partly my fault I’ll admit for not carefully double checking the info but the app switched the state during my search and I didn’t notice. I’ve used many travel apps over the years and this was first and very last experience with this one. And no easy way to speak to a person regarding the problem. There’s plenty of other travel apps. Do yourself a favor and use one of them instead of this garbage.
Great app! Usually has many good deals ! Great customer service !
by voyagerMary on 2021/10/09 21:28
I’ve booked many times from this app for flights, hotels, and even attractions around the world. Most of the time, I find great prices. Customer service is always very helpful. I’ve been using this app for over 3 years now.
Don’t trust this company
by KrishnaDasa on 2021/01/25 15:35
This company is good for purchasing but if something goes wrong, you can forget about trying to get your money through them. don’t bother! just contact airline directly. Trip is a Chinese company and They will give you runaround until you run out of time. Seriously don’t even bother working with them. They will delay and stal. It’s trick of the trade to the extreme. Better you contact airline directly and bypass them. I was able to get my refund which they blatantly tried to blame the airline as not willing to give.
King size room
by sprignhill on 2021/07/12 15:25
The pictures online doesn’t look like the room we ordered. Will not be booking here when coming back to Pensacola,FL. Also, I’m use to room service coming in everyday, the receptionist stated because we were only staying two days room service wasn’t required. I also had to go to the front desk to get my own towels. The comforter had lip stick on it. Nothing seemed washed. Not a satisfied traveler. Breakfast was limited. The doors to get inside the hotel with the key were locked with a sign the next day. Very inconvenient.
Easy Booking
by Evan.Cox on 2020/09/28 21:23
My first time biking through this site and it was a breeze! They offered the best rates and deals to their customers! I signed up through the app and got an even better offer! I’ll continue to book my stats whenever I’m going out for business and visits!
Wish I could give a zero too!
by ChinaKT on 2020/03/21 02:46
Somehow this company doesn’t handle finances very well. My account has been frozen for services I did not use. I made booking through someone trying to start a travel business and fully paid for my trips. At some point the “financier” decided to defraud the company and chargeback some 50k+RMB. Since they can’t or won’t take those people to court, they’ve decided to freeze my and a few other people’s account until WE PAY THEM! Also, the iOS app stopped working from about January.
Trip is my go to APP
by ricky in china on 2021/03/06 23:04
When I travel I find Trip gets me the best rates at hotels all over the world. My business partner and I often compete to see who can find the lowest rates, I usually win, well we both win with great rates. I now travel often in the USA only and find the same experience.
Refund
by Trey McGruder on 2021/07/11 00:40
I checked into my hotel and had no problems with the app and the release was supposed to happen the day I checked out, however they waited until almost a week and a half later to release it and I ended up having to pay the hotel extra and still haven’t received my money back so when you go through this app be careful
Excellent for use in China
by DanoinChina on 2021/07/18 06:03
Many booking apps in China will not tell you if a hotel or place is allowed to host foreigners, but this app automatically guarantees that security. And if a place on it it happens to refuses to accept you when you arrive, they are required to provide a place for you that will.
Great price and reliable service
by NYC YMJ on 2021/06/20 02:53
Booked a round trip airfares less than 2 days before departure from New York City to Nashville. Got confirmed number in about one hour, saved about half compared to all other websites. Very satisfied and definitely will come back in the future.
Great app, great customer service
by Msliss22 on 2021/05/19 04:27
I’ve been using CTrip since I’ve been living in China (2015-present). I’ve never had issues with the platform and if something did go wrong their customer service was always super helpful and solved my problems with professionalism and timeliness.
Tablet users beware!
by Ipodderguy on 2018/03/31 06:37
You sit down at the coffee shop, get out your tablet and keyboard, excited about planning a trip.... but CTrip appears to display ONLY IN LANDSCAPE mode!!! Guys, a LOT of people use iPads and other tablets. And they use them in LANDSCAPE mode, particularly when typing on a keyboard. Unless Ctrip is going to be a phone-only app, I encourage you to make it usable for people who use it like a laptop! Thanks for listening to your customers!
Poor English, extra trouble
by GTJonnyBravo on 2017/12/04 14:13
The app is useful for aggregating different Chinese airlines, but when it comes time to make a reservation, I would highly recommend going directly to the airline or hotel website or a truly international travel site (China Eastern or Expedia). Otherwise Ctrip simply adds one more unnecessary layer (in contrast, though I’ve had other issues with Expedia in the past, they have also worked hard to contact the airlines on my behalf to resolve travel issues. You’ll get no such service from Ctrip.
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Trip.com:Hotels,Flights,Trains
Description
Trip.com is a ONE-STOP travel platform where you can access everything you need for great trips with loads of TRAVEL DEALS! Get Trip.com NOW to get a perfect trip! #Detailed Features List: BOOK HOTELS AND FIND GREAT DEALS ON AMAZING STAYS! On Trip.com, you can browse stays to suit your tastes from total selection of more than 1.4 million options worldwide. Whether you're in the mood for a money-saving apartment stay or a luxury five-star hotel, a cozy holiday inn or a fun-filled resort, it's easy to find the right accommodation. BOOK FLIGHTS SEAMLESSLY WITH NO BOOKING FEES! Flights to around 5,000 cities worldwide are available in the Trip.com app. Pick your preferred class – or even book a chartered flight! The Trip.com app lets you filter by price, flight duration, travel time, airline, or number of stops. Pick a multi-city itinerary, and you can even fly into one city and out of another. With Trip.com it's easy to find your perfect flight. BOOK TRAINS ACROSS THE WORLD, EASILY! On the Trip.com app, you can now book trains for mainland China, Taiwan, Korea, UK, Italy, Spain, France, and Germany. We connect directly with train information centers for updated schedule information and prices. Our app lets you search quickly through available fares, saving you time and money. RENT CARS AT THOUSANDS OF DESTINATIONS WORLDWIDE! Rent cars on Trip.com and choose from all makes and models. With Trip.com, there's no need to drive the same car twice. Don't worry if your plans change, most cars can be booked flexibly with free cancellation. BOOK TOURS AND TICKETS ON TRIP.COM AND SEE THE BEST OF YOUR DESTINATION! From a trip to the Great Wall to a one-day Dubai stopover. Visit Disneyland, get skip-the-line passes for the Louvre, or take off in a hot air balloon. Whatever experiences a destination has to offer, you can find out what's happening and book your tickets, all on Trip.com. BOOK AIRPORT TRANSFERS EASILY. When you book airport transfers with Trip.com, your driver will be kept up-to-date with your flight schedule, so you can travel worry-free even in the case of flight delays. Free cancellation is available up to 24 hours before your scheduled pick-up time. TRIP.COM: YOUR PERSONAL TRIP ADVISOR. Trip.com is more than just a travel app where you can plan and book your next trip; it's a global community of travelers. You can share Trip Moments with like-minded adventurers, and get inspired by others in return. You can also find exciting travel lists and gourmet recommendations showing the best of everything from food to local activities. Get Trip.com NOW to experience the seamless one-stop booking process and let your next adventure begin! #More about the Trip.com app: COVID-19 TRAVEL INFORMATION: - Exit and entry restrictions for countries and regions worldwide - Global travel advice map - Designated quarantine hotels list - Local policy updates for domestic travel TRUSTED GLOBAL SERVICE: - 20 different languages with payment available in 31 currencies - 24/7 global call center with rapid response time - 24/7 global SOS emergency response and Natural Disaster Relief Fund - Trip.com service guarantee Book with Trip.com NOW for great deals and great service. Have a good trip!
Love it
by drslpn40 on 2021/10/19 17:21
Makes traveling easier and affordable
Feeling Like Trip.com is a scam
by Trip is Awful on 2021/10/19 11:04
I search my flight, make all the necessary selections for flight details. Enter all payment info and hit submit only to receive a message that all tickets at the price are sold out! Why even give me the option to purchase it?
Saves a little money but no headache
by Zach C bf C hch do djd on 2021/10/19 08:21
If you enjoy not having to print your boarding pass book elsewhere. By the time their over prided check in actually happened, I had already printed it and was alders waiting for my flight early the next morning. If you just need to save a few bucks though I’d recommend just don’t think they will get your boarding pass to you.
Paid for trip cancellation protection
by Yaya the greatest on 2021/10/18 20:41
I paid for cancellation protection and when I went to try and change or cancel it’s telling me that I cannot.
Great App and Website
by SuperUntakenNickname on 2021/10/18 14:43
As a service member I really appreciated the simplicity of the app and website. To be honest it was a lil sus that is really was that simple. But my flight was booked, it was cheap, and everything checked out.
Nice app
by Nktdft on 2021/10/17 23:56
Have used this app for months and it works great!
I Love This App!
by nataliexdavila on 2021/10/17 22:03
Makes traveling much easier and cheaper too!
I was forced to download the app
by RosieTyler-Freer on 2021/10/16 20:38
I had to download the app just to close my account. I didn’t want to do it
Vale verga
by ldumani133 on 2021/10/16 16:59
Vale verga no ayudan en nada y se roban el dinero
Diamond head
by RavenJohannaMeades on 2021/10/16 16:10
Fixed all issues great place to stay for cheap
Service is horrible
by MegnTyler on 2021/10/16 11:59
I have a booking for nov and I need to change my flight from a Monday to a Sunday same flight times and they said they won’t do it even when my son is having surgery so now I have to buy a whole new ticket on top of the two I already bought DONT NOT USE THIS 3rd PARTY COMPANY
Superb ultrafast and reliable
by Hjo230 on 2021/10/16 05:43
Trip.com’s app is highly impressive. No lag when searching for options on flights and hotels. Customer service when canceling flights and seeking refunds is world class.
Rec10
by Recqwert2 on 2021/10/15 22:29
Terrible just plain terrible
Connecticut
by Jsmes Spinelli on 2021/10/15 21:32
Great.
In all
by JosiahWorld1 on 2021/10/15 17:42
Wow I never though this could be possible best app ever
Don’t book through trip
by Ana G.C on 2021/10/15 14:24
I thought I was saving money going through them and I didn’t I still had to pay $200 on top of a $300 ticket plus I paid for check baggage through the app they charged me $38 and the bags to check in at the airport are only $30. Over all had a bad experience and ended up paying more than expected
Good
by alyssa2191 on 2021/10/15 03:03
Cool hotel
Confusing
by gdlafalb on 2021/10/13 17:58
A little bit confusing compared to others I’ve used. Not great customer service as well.
Quality
by Ar'King1 on 2021/10/13 15:24
First timer ease without breaking the bank.I look forward to my first family vacation with over-joy and delight!
Great app
by kansas_ on 2021/10/12 12:22
Good pricing easy to use
Quick and easy
by ApacheAce on 2021/10/12 11:56
Lots of deals to choose from. Great prices and easy to use app.
Awesome
by isladgirl671 on 2021/10/11 14:03
I love the app.
So far so good
by msoares19 on 2021/10/11 12:55
App is awesome! I am a little skeptical, but once my first booking is successful I will be more at ease.
Horrible
by rrrrits on 2021/10/10 12:49
Was not able to refund and I didn’t use ticket cancelled flight 24hrs plus
So easy
by jtori12 on 2021/10/10 05:05
Trip is always so easy to use and reliable. Love it!
Great cheap flights
by silly candy on 2021/10/10 00:33
It was easy to find great flights
Great app! Usually has many good deals ! Great customer service !
by voyagerMary on 2021/10/09 21:28
I’ve booked many times from this app for flights, hotels, and even attractions around the world. Most of the time, I find great prices. Customer service is always very helpful. I’ve been using this app for over 3 years now.
Awful
by Andrewboe2 on 2021/10/09 21:21
Didn’t have any of my flight information, nor anyway of accessing boarding pass
Reserva
by Unik09 on 2021/10/09 13:13
primera vez que utilizo esta aplicación, estaba feliz porque encontré lo que buscaba pero cómo puede ser posible que un vuelo que compre directo de 2 horas 44min ahora me lo han cambiado con escala y duración de más de 10 horas. eso no está bien 😤
Absolute Crooks
by ldsfgh on 2021/10/08 21:49
I purchased tickets and realized directly after submitting I got my date wrong. They claim it is easy to change and I even bought the cancel or change guarantee and after calling 1 hour later they said they couldn’t help me. I talked to three different reps and they all lied. It is unlawful to now allow a change of flight if within 24 hours. I finally got my flight number out of one of them and cancelled with the airline. They are not giving me my money back and I will NEVER use them again. You should be ashamed of your business!!
App is solid but policies are a scam.
by corey192 on 2021/10/08 16:42
Flight was delayed over 3 hours.. I cancel and they call to tell me it was my fault because I never checked in the morning of when I saw my plane was delayed 3 HOURS. Ridiculous. 16485488197
Found something good
by like it :/ on 2021/10/08 03:06
Yeah
Review
by sweetcheeks❤️‍🔥 on 2021/10/08 02:42
They help out a lotJust better pictures and ask for information and letting us know if you have handicap
Easy to use and great prices
by Leslie8_13 on 2021/10/08 01:50
The website is extremely easy to use and the rates are better then any one else’s!
Easy to use
by Nashi16 on 2021/10/07 15:09
Very easy to use and resourceful.
No am/pm for times!
by Meta anyhow on 2021/10/07 14:54
No am/pm is listed for the times on any communication
Might delete this app
by momsIphone911 on 2021/10/07 14:53
Get notice of a great price and when I try to book the price goes way up
Nizar Sami
by NIZAR SAMI on 2021/10/07 07:56
Good APP
awesome
by jojofree03 on 2021/10/07 05:21
helped me save $40/night on hotel room!
The best
by xhcjcjfjd on 2021/10/06 16:34
I love this app
taylor
by baaabytaaay on 2021/10/06 11:54
idk
Great site!
by Mom and Terry's on 2021/10/05 23:47
Saved me Money and all was great!
So far so good
by StasiaPeff on 2021/10/05 17:14
Easy and simple to use
Easy and convenient
by Tuscaloosagirl on 2021/10/05 01:48
App works very well, using it for every travel , never had an issue.
Love the app
by Esthercanelle on 2021/10/04 04:11
It’s got a big discount!!
Great!!
by NaimTheFunkyNomad on 2021/10/04 01:56
Outstanding!!!!
Kevyourboy
by Kevyourboy on 2021/10/04 01:19
Great app
Super easy
by OhBeba on 2021/10/03 08:16
This app is super user friendly. Allows you to book everything you need and recommends the best locations. All in one.
Great Deals!!
by John Teller (the real one) on 2021/10/02 20:03
Trip got me right quick as a MF. Now I’m sleepin in style. Go F wit em.
Wow!!
by Tatii😻 on 2021/10/02 02:56
SUCH AMAZING RATES!! I got 50% off of regular prices on BOTH a rental car AND plane ticket!! I paid just under $200. I will 100% be using them in the future. I will update this rating after my trip to verify with you all that everything went smoothly.
Absolute must have app
by tigers2095 on 2021/10/02 02:12
Never made a review about this app but I’m a spontaneous traveler and this has given me great deals the past 6 times I’ve used it. Just booked a flight that was 160$ cheaper than the airline. Must download!!
Awesome App
by designer___101 on 2021/09/30 21:58
Lays everything out for you, easy to use and manage. Highly recommend!
Good
by abdremo on 2021/09/30 14:45
🙏🙏
Vuelos
by cortes dey on 2021/09/30 11:38
Me gusta sus precios y servicios ..
Horrible
by Nope. No. Dont. on 2021/09/29 17:48
Don’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people.
Worst service
by Sept 2021 on 2021/09/29 00:24
Save yourself the headache and book through someone else.
Trip.com review
by npaijuk on 2021/09/28 21:18
It’s really a hit or miss app. Overall, this prices seem lower USUALLY than other apps but they definitely used to have better deals and prices than they do now. I like the points that we can use towards bookings. They come in handy. Good app but could be much better
Great App
by htt.sofiiiaaa on 2021/09/28 04:38
I always usually find better prices on trip that at the actual place
Good
by Zahir Tahir on 2021/09/27 17:55
Good good good
App use
by birthday today on 2021/09/27 10:45
Easy app to use
So far so good
by Atin1783 on 2021/09/27 06:44
Just trying the site out and so far it’s been great and super easy to use.
Hotel
by big walk dog on 2021/09/27 04:34
Nice room enjoyed the stay
Filispeed23
by filispeed80 on 2021/09/26 23:34
Very good
.
by Jwoo722 on 2021/09/26 18:57
Good job
Bad
by lucasletona on 2021/09/26 17:36
Very bad app
Cxarath
by cxatath on 2021/09/26 05:23
Bomb
App is trash
by DiogoCoser on 2021/09/26 03:41
This app is gonna overcharge you when buying checked bags and it doesnt refund
Easy to use, lots of variety, and great customer service
by wrldtrvlrgrl on 2021/09/26 01:37
Trip.com is easy to use and has lots of pictures for the hotels, there is plenty of choice. And when they call with an issue, there is already a solution.
Customer support are machines
by AlexBerliner on 2021/09/25 04:15
Talking with the support is a waste of the time
Супер предложения
by lizardbokm on 2021/09/24 22:57
Хороший сайт . Супер !!!!! 🏆🥇🏅🎖⭐️⭐️⭐️⭐️⭐️
Buen hotel
by hothwl on 2021/09/24 22:55
lo recomiendo
Bad bad bad
by bsbsduxbbagakamd d on 2021/09/24 13:06
Terrible user interface. Confusing. Not clean
DISCRIMINATION AT ITS FINEST
by The Real Ace on 2021/09/23 11:34
So I booked a flight with this app and I checked their guidelines concerning flights from China to my country Zambia whilst passing through Shanghai then Hong Kong and Dubai. I chose to fly with Emirates airlines. When I arrived at Pudong Airport in Shanghai the lady at the check in counter refused to let me through because I kid you not she said; “The covid test results are in Chinese”. The lady told me that I can’t use covid test results from the country I’m in whilst still being in China. She claimed that Emirates only wanted covid test results in English. Which is funny because I checked their website and we talked to Emirates themselves and even they said any language is alright as long as it is an authentic report. If that’s the case why then am I being stopped? I asked them to change my flight seeing that an English covid test is what they wanted, when they could simply translate it themselves but they told me to contact Trip.com I explained the situation to the customer service hotline and all they said is that it will cost me $330 to change the flight. But why am I paying you money to change a flight that I could be on? This situation is a problem you created, why do I have to pay more money? To make matters worse when I called a second time to ask them how to pay this money, they told me of a thing called “Price Difference” and it shot up to $800 for me to change the flight. Now I’m stuck in China and the people from Trip are making me go in circles with their customer service line stating that I have to pay for another flight meanwhile I was stopped from boarding when I shouldn’t have. At this point in time they’ve made me talk to Hong Kong airlines that claims to have no part in this and Emirates who stated that because of covid their policies have changed. They are not charging anyone that wants to refund, cancel or reschedule. They actually agree with me. The people that are stopping me from moving forward are on this very app itself. I’m sick and tired of having to play nice. I want to leave this country and I’m not paying you any more money for a problem you caused. Pls respond and fix this issue.
O'Neil012
by Oneil012 on 2021/09/21 08:39
This is a nice App
Flights
by lunablue4ever on 2021/09/21 05:46
Streamline performance, representatives were astute in contacting me regarding unavailable hotel reservations. I was very impressed with the personal touch in assistance.
App experience!
by AnttoinetteG. on 2021/09/20 15:58
I love Trip.com. Honestly, I’ve had some issues with flights on the app disappearing from my account during Covid (lockdown), but eventually it was resolved. Overall, I do recommend the app. (P.S. I wish there was a headquarters in the U.S.)
The best app ever
by javieralejandrocarrerojosee on 2021/09/20 03:07
I been using this app for all my trips and it’s been the best app ever
The ease
by Silligillygumbo on 2021/09/18 15:33
Your fees are always up front and easy to find.
Best deals ever!!!
by Angelica Retana on 2021/09/18 05:03
I love using trip.com easy & affordable!!
Booked flight
by Tshorty40 on 2021/09/17 05:49
Using this app was so easy and good prices
Meilleurs prix
by atchoumi Mekontchou on 2021/09/16 18:36
Excellente
Good
by 앤아버조아 on 2021/09/15 11:44
Good
Amazing
by Sava_GS on 2021/09/13 23:37
Comfortable
Good
by rvzrvl on 2021/09/13 14:30
Okay naman siya
MOHAMMAD REFATUR RAHMAN
by REFATUR RAHMAN on 2021/09/13 12:35
Excellent service!!!
One of the Best
by Weareinthistogether on 2021/09/13 11:37
Excellent service and support…Superb App.
🍾🎉
by 😣🤤🤤😕 on 2021/09/13 00:07
One stop shop for all your travel wants and needs
Great App! Love Trip!
by Dlewis63 on 2021/09/12 15:25
Best pricing for our hotel stay and the app is easy to use!
Not helpful at all
by stuck at the airport 5555 on 2021/09/12 12:44
I had to cancel from my flights and I got no assistance and they don’t have any answers I contacted them maybe 20 times just a waste of time
Not easy to use
by Earth Saving Solutions on 2021/09/12 05:33
Hating this app so far the worst
Good job
by VovaShirovskii on 2021/09/11 22:26
Nice app
Best way to book a hotel in China in English
by DmgofPa on 2021/09/11 09:15
Great app
Easy vacations
by Chris.G_THE_BEST on 2021/09/10 20:45
I booked a beautiful room at balboa bay resort,,,, will return for sure !
Go-to travel app!
by winniemiti on 2021/09/10 01:22
Been using this app for hotel and travel tickets for 3 and I must say it’s the best!
Mamoon94n
by Mamoon944N on 2021/09/09 09:18
Great app to use and have
Awesome
by YNOT 805 on 2021/09/07 21:01
Very helpful and easy to find flights
Great app, I use it for ALL travel
by Thes Quid on 2021/09/07 08:46
It’s super convenient and has the best deals too.
The Worst Hotel Ever
by EDDco on 2021/09/07 00:25
Millennium Maxwell House is run down, filthy dirty and the staff is rude. There is no housekeeping. You have to go to the front desk for toilet paper and towels. The restaurant and bar is closed. I am highly disappointed. I will never return.
Perfect app
by AlexMewes on 2021/09/07 00:11
This has been tremendous help on booking hotels! Thank you for the very easy to use app!
CTrip’s got your back!
by brittgoesplaces on 2018/04/02 23:38
This company has been incredibly helpful for my traveling in Asia! This one time I was stuck in this random city in China (by myself!!) because a connecting flight of mine got cancelled after I’d already begun my journey. That’s okay, but the issue was that NO ONE spoke English and my chinese is HORRID. So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me. It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!
Don’t listen to their policies on COVID-19
by Tapper69271916393010 on 2020/04/07 09:17
While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.
Best travel app
by Belugalove91 on 2021/07/21 05:06
This app is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on the app is also wonderful! The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China.
Scam
by natt100% on 2020/10/27 07:58
Hello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone...
Awful, do not use!
by uberhuber88 on 2019/05/03 21:06
This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!
Exceptional Customer Service
by ShanghaiGirl on 2019/01/19 21:30
I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
Worst customer service ever
by J.D.Yates on 2019/08/23 16:12
Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.
Extremely Revolting
by Juliebuggerz770 on 2020/01/19 09:26
Overall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give this app a negative rating, I would. I am disgusted and beyond upset.
Incredibly useful
by SKSprinesskitten on 2019/11/29 08:01
This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
Convenient (Expat abroad)
by Insight09 on 2021/08/11 10:11
CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia.
Horrible
by Nope. No. Dont. on 2021/09/29 17:48
Don’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people.
Misleading Hotel Booking
by Agent Sands on 2021/07/29 00:38
I booked a hotel for 2 nights through this app and unfortunately found this app to be terrible. The photos of the rooms shown on the app were incorrect and misleading, not of the actual room we were booking, but of a significantly larger (and more expensive) room offered at the hotel. It turned out the room had no microwave or refrigerator, unlike the picture, and overall was much more cramped, less than half the size of what was pictured. The Trip ad was deliberately misleading with the photos used and I otherwise would’ve passed up this room for the price. I find those kind of tactics unprofessional, disrespectful and devious. Booking through any other site or even the hotel directly if this is the kind of deception you get when using Trip.
Uncompassionate
by tatttyy_ on 2018/10/27 17:35
This has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you.
What happen?
by Froginchinna on 2020/02/16 09:57
I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service
Okay app, questionable service
by rvicr on 2020/03/07 04:30
I think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great.
Service
by kapop tree on 2021/03/20 05:34
I booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.
Great prices but no so great Customer Service!
by DCBone19 on 2021/03/04 21:09
Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them.
Bad customer service!
by Bahaskia on 2020/03/23 00:22
I’m normally not writing reviews but it is a must to come express my self here for other customers or passengers. I’ve been treated so badly with this people that works here. Both of my flights got canceled and I called tons of time just to put me on hold for the next 10 mins or so.. frustrating if you’re a traveling that is on a tight budget because the moment the table shakes you’re in big trouble to either rebook new tickets or get stalk in airport terminals.. the customer service is really not doing well too, the calls we place consumes lots of money yet still they keep you waiting for a very long time that I had to hang up the call! I understand the flight fares are quite reasonable but Incase you something pops.. get ready to spend money on new tickets or what have you. So far.. please improve the customer care service and handle us properly. We are spending a lot of money on tickets and doesn’t wanna spend more on calling you again!🙄
They can’t help you on anything.
by pr****jr on 2020/04/08 21:31
Their policy states that they will assist you during this covid-19 pandemic but that is a big lie. Called them like 5 times nothing was done, and on my last call, they told me to contact united airlines and Brussels airlines for my voucher because they could not do anything for. I was the one who was supposed to get everything done at that stage. Meanwhile Brussels and United airline clearly state that if a flight was booked through a travel agency, passengers should contact the travel agency which will In turn contact them for any adjustments. This is definitely the first and last time I am using Them and I do not advice anyone to use them at all.
Best customer service ever!!
by RTraeg on 2021/08/24 23:59
Im not one to leave reviews but iTrip has far surpassed Travelocity when it comes to their user friendly App as well as their customer service. I made hotel reservations through iTrip, the transaction was fast and no-nonsense. Two weeks after booking, I had to cancel part of my reservation and iTrip refunded me, no questions asked same day!!! I will be using iTrip from now on.
Easy, efficient, safe
by savlatt on 2021/06/23 12:54
IHave been using this app for over two years now and everything seems to be up-to-date they give you a warning if the hotel may have specific rules or regulations. I enjoy that I can read others reviews and also look at pictures of the place as well as the location/ nearby areas.
Please improve to share my trip schedule with someone
by dPs' park on 2020/01/08 03:02
This app is great. Definitely one of the best travel apps ever. However, there is another possibility to be better than now, it is to add a function for invitations to share schedules. I reserved flights and hotels for My husband and I, but I couldn’t share the schedule with him. I just wanna let him check as I can find through this app such as another app from Trip advisor. Please consider this seriously !!
Terrible app, terrible company
by Colinbenjammin on 2018/03/19 13:49
I wish I could give this app (and company) zero stars. Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)
Great deals and excellent customer service
by shireen sharkas on 2021/08/26 22:42
First of all I looked everywhere to make sure that I’ve got the best deal, then an emergency occurred and I had to cancel my reservation, the customer service was really friendly and understanding , they fixed my problem in no time. Will definitely book through this app every trip without any hesitation.
So far so good
by Adougs777 on 2021/07/27 17:40
Initially I was nervous to book with this site because of all their negative reviews but, I booked a hotel in New Orleans for a great price. After I booked, I called the hotel directly to confirm my reservation and to receive my confirmation number. In the days following I checked my reservation on the hotel’s site and it was confirmed. I’m giving it 4 stars for now, I wanna see what my check-in experience is like. Will update in 3 weeks.
Biggest mistake
by stephanycristina on 2020/06/11 01:45
I plan one of my trips with this company and it was the worse thing I could do. First, they changed my flight so I had to pay more to get one that could fit the days I needed (their costumer support was terrible!). Then, I had to cancel my flight because of the COVID and I’m waiting for my refund since April 5th. I, again, talked with one of the customers service and they just give me excuses and saying to have patient. I’m really disappointed! I just want my money back, because it was great to buy with them, really easy! Until you have a problem, then you just have zero support.
Love CTrip especially for domestic travel.
by tsunaminight on 2018/11/02 01:49
CTrip is a very good company with great customer service. Lots of good deals with airfare and hotel bookings. Yet, to make it even better, they should add an option that allows you to book the HK and Macau ferries. Also, it would be nice if customers are allowed to add in their frequent flyer numbers with their airfare purchases whether it is with the operating airline or an affiliated airline within the airline groups such as SkyTeam, Star Alliance, or OneWorld. Thank you.
Easy to navigate and quick update
by enyeel16 on 2021/06/07 12:08
I use this app for all my bookings, the reviews are helpful and quite accurate. When I need to amend the booking I can do so quickly and the changes appear instantly. If I cancel a booking my funds are refunded immediately. Would recommend this application to friends and family.
Misleading notifications
by Random3242432 on 2020/11/27 22:10
It keeps indicating that there is one message to read with that red dot. On opening the app there is nothing, nor have I ever ordered with the iOS app. Apple? Do something about this. They are abusing the notifications to try and trick you into open the app. Incredibly bad behavior. 2 stars stars because other than that it's OK, used them for a decade or so on other platforms when necessary. Not better than others by any real measure but at least they aren't owned by the exact same people.
Absolute Crooks
by ldsfgh on 2021/10/08 21:49
I purchased tickets and realized directly after submitting I got my date wrong. They claim it is easy to change and I even bought the cancel or change guarantee and after calling 1 hour later they said they couldn’t help me. I talked to three different reps and they all lied. It is unlawful to now allow a change of flight if within 24 hours. I finally got my flight number out of one of them and cancelled with the airline. They are not giving me my money back and I will NEVER use them again. You should be ashamed of your business!!
The App of the Future ♥️
by Umurundikazi V on 2019/10/04 14:52
Personally, i would recommend C trip for everyone if we had to rank all the apps it comes in 2nd place right after wechat, and right before Facebook that’s how much I love C Trip.. what I love the most is that anyone from anywhere can have access to it and they don’t need to pass through travel agencies.. how awesome is that.. Sincerely, i love C Trip..
My favorite
by shelemenem on 2021/08/02 05:57
I travel a lot and this is my go-to app for buying flights. It allows my calendar to send me notifications as well and keeps me up to date. I’ve also bought tour packages off the app and I’ve found it easier for me to handle everything in one single app.
Thieves!!! Don’t use!!
by Model house on 2021/08/05 22:34
They are crooks! Seriously!!!! Please avoid using this company if you can. They have not returned the money that was refunded to them from the hotel and airline. They claimed the refund was processed, then a week later they kept going back and forth between diverting me to different departments on the status of my refund. 1 month later and still no refund. Over 1k usd that they have literally stolen..🤬🤬This company is run out of China so there’s also communication issues. Avoid at all cost!! I can’t even begin to tell you the frustration with dealing with this company.
They will take your money and give you nothing
by ojvkakdubka on 2021/08/08 20:11
Airline canceled my flight, a trip customer service helped reschedule, then the reschedule was canceled. At that point I requested a refund, which was refused to me. This site and these people are ridiculous- it doesn’t matter if what keeps you from making your flight is their fault or not, they will keep your money. Scummy scummy people. But I guess dealing with the greedy billionaire airlines and their bffs that help them make money one should expect nothing more 👎🏼 thumbs down all around and I will be getting lawyers involved
Unfortunate experience
by Nas34$7 on 2019/05/30 05:42
I booked flights on this website then i had to cancel it. The website doesnt give enough info about the cancellation so i called the customer service they said if the ticket is not issued we can refund if it is issued already you have to pay 50 dollars. Apparently it is 50 per person. What bothers me is that first they issued my ticket to get 50 dollars per person then cancelled my ticket. What an integrity!!! I would not recommend any company trying to make money like this. Definitely will not use their service again.
Saves a little money but no headache
by Zach C bf C hch do djd on 2021/10/19 08:21
If you enjoy not having to print your boarding pass book elsewhere. By the time their over prided check in actually happened, I had already printed it and was alders waiting for my flight early the next morning. If you just need to save a few bucks though I’d recommend just don’t think they will get your boarding pass to you.
Horrible experience
by LMS7595 on 2021/08/16 13:21
I will never use this app again. Out $100 because of confusion in the app. Partly my fault I’ll admit for not carefully double checking the info but the app switched the state during my search and I didn’t notice. I’ve used many travel apps over the years and this was first and very last experience with this one. And no easy way to speak to a person regarding the problem. There’s plenty of other travel apps. Do yourself a favor and use one of them instead of this garbage.
Great app! Usually has many good deals ! Great customer service !
by voyagerMary on 2021/10/09 21:28
I’ve booked many times from this app for flights, hotels, and even attractions around the world. Most of the time, I find great prices. Customer service is always very helpful. I’ve been using this app for over 3 years now.
Don’t trust this company
by KrishnaDasa on 2021/01/25 15:35
This company is good for purchasing but if something goes wrong, you can forget about trying to get your money through them. don’t bother! just contact airline directly. Trip is a Chinese company and They will give you runaround until you run out of time. Seriously don’t even bother working with them. They will delay and stal. It’s trick of the trade to the extreme. Better you contact airline directly and bypass them. I was able to get my refund which they blatantly tried to blame the airline as not willing to give.
King size room
by sprignhill on 2021/07/12 15:25
The pictures online doesn’t look like the room we ordered. Will not be booking here when coming back to Pensacola,FL. Also, I’m use to room service coming in everyday, the receptionist stated because we were only staying two days room service wasn’t required. I also had to go to the front desk to get my own towels. The comforter had lip stick on it. Nothing seemed washed. Not a satisfied traveler. Breakfast was limited. The doors to get inside the hotel with the key were locked with a sign the next day. Very inconvenient.
Easy Booking
by Evan.Cox on 2020/09/28 21:23
My first time biking through this site and it was a breeze! They offered the best rates and deals to their customers! I signed up through the app and got an even better offer! I’ll continue to book my stats whenever I’m going out for business and visits!
Wish I could give a zero too!
by ChinaKT on 2020/03/21 02:46
Somehow this company doesn’t handle finances very well. My account has been frozen for services I did not use. I made booking through someone trying to start a travel business and fully paid for my trips. At some point the “financier” decided to defraud the company and chargeback some 50k+RMB. Since they can’t or won’t take those people to court, they’ve decided to freeze my and a few other people’s account until WE PAY THEM! Also, the iOS app stopped working from about January.
Trip is my go to APP
by ricky in china on 2021/03/06 23:04
When I travel I find Trip gets me the best rates at hotels all over the world. My business partner and I often compete to see who can find the lowest rates, I usually win, well we both win with great rates. I now travel often in the USA only and find the same experience.
Refund
by Trey McGruder on 2021/07/11 00:40
I checked into my hotel and had no problems with the app and the release was supposed to happen the day I checked out, however they waited until almost a week and a half later to release it and I ended up having to pay the hotel extra and still haven’t received my money back so when you go through this app be careful
Excellent for use in China
by DanoinChina on 2021/07/18 06:03
Many booking apps in China will not tell you if a hotel or place is allowed to host foreigners, but this app automatically guarantees that security. And if a place on it it happens to refuses to accept you when you arrive, they are required to provide a place for you that will.
Great price and reliable service
by NYC YMJ on 2021/06/20 02:53
Booked a round trip airfares less than 2 days before departure from New York City to Nashville. Got confirmed number in about one hour, saved about half compared to all other websites. Very satisfied and definitely will come back in the future.
Great app, great customer service
by Msliss22 on 2021/05/19 04:27
I’ve been using CTrip since I’ve been living in China (2015-present). I’ve never had issues with the platform and if something did go wrong their customer service was always super helpful and solved my problems with professionalism and timeliness.
Tablet users beware!
by Ipodderguy on 2018/03/31 06:37
You sit down at the coffee shop, get out your tablet and keyboard, excited about planning a trip.... but CTrip appears to display ONLY IN LANDSCAPE mode!!! Guys, a LOT of people use iPads and other tablets. And they use them in LANDSCAPE mode, particularly when typing on a keyboard. Unless Ctrip is going to be a phone-only app, I encourage you to make it usable for people who use it like a laptop! Thanks for listening to your customers!
Poor English, extra trouble
by GTJonnyBravo on 2017/12/04 14:13
The app is useful for aggregating different Chinese airlines, but when it comes time to make a reservation, I would highly recommend going directly to the airline or hotel website or a truly international travel site (China Eastern or Expedia). Otherwise Ctrip simply adds one more unnecessary layer (in contrast, though I’ve had other issues with Expedia in the past, they have also worked hard to contact the airlines on my behalf to resolve travel issues. You’ll get no such service from Ctrip.
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