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App name
Trip.com: Flights & Hotels
Description
Trip.com is your one-stop travel app! Book with us for great deals on: ・Flights: International and domestic flights at great rates with no booking fees. ・Hotels: Choose from over 1.2 million hotels, resorts, and apartments around the world. ・Trains: Book tickets for the UK, Germany, Mainland China, Taiwan and Korea. ・Tickets & Tours: Book attraction tickets in seconds, or take a private tour instead. ・Rental Cars: Reserve your rental car online. Select from hundreds of makes and models. ・Airport Transfers: Get picked up straight from the airport, no need to wait for a taxi. ・Travel Guide: Not sure where you want to go yet? No problem – we can help! The Trip.com app makes it easy to book hotels, flights, and trains at great prices. Quickly find the latest deals, check out exclusive member offers, and enjoy zero booking fees on flights and hotels. Join the thousands who already use Trip.com and save on your next trip! Detailed Features List * Find cheap hotels in minutes - Select from more than 1.2 million hotels, resorts, and apartments around the world — you name it, we’ve got it! - Still unsure about your plans? Cancel or modify your booking directly in the app. - Sort by what's important to you: hotel prices, deals, ratings and more. - Advanced filters help you find accommodation in your price range, in the ideal location, and with the facilities you want (like free Wi-Fi and a swimming pool). - Over 30 million verified hotel reviews help you make your decision. - Access your booking information offline for extra convenience. * Book the perfect flight - Book cheap flights to over 5,000 cities around the world. - Our advanced flight search engine allows you to find the ideal flight filtering by price, duration, departure or arrival time, or airline and stops. - Cancel or modify your bookings easily right in the app. - Need to fly into one city, but then fly out of another? Our multi-city search function can piece together your perfect flight. - Have a fixed budget, but not sure where to go? Check out our Explore the World feature for the some great suggestions. * Search train tickets - Easily book train tickets for Mainland China, Taiwan, the UK, Korea, and Germany all in one app! - We connect directly with local train information centers, so you’ll see the most up-to-date information and prices. * Tickets and tours - Whether you’re looking for Disneyland tickets, a skip-the-line pass to the Louvre, or an air ballooning experience, you’ll find it on the Trip.com app. - Book a multi-day tour to see the sights of China, or a day trip for your Dubai stopover. * Reserve a Rental car - Rent a car in thousands of destinations across the globe for a bargain price. - Free cancellation is available on most bookings. * Arrange Airport transfer - Never wait in a taxi queue again. Arrange for a professional driver to pick you up from the airport for an easy experience. - Cancel up to 24 hours before pickup free of charge. * Manage your trips in app - Track your flight status on the go. - Add your itinerary to your calendar or save it as a photo for a smooth vacation. - Get notifications on booking changes and much more! * We speak your language - The app is available in 19 different languages, with payment available in 25 currencies. - 24/7 English customer service is always at hand to help. Call, email, or chat to us directly in the app.
Price.
by jbinkent on 2021/04/10 15:01
I love this app. The rate they gave me was $450 cheaper then anywhere else.
Solid and trustworthy
by Michroy on 2021/04/09 14:38
Always use Trip here in China. Easy to navigate and deal with customer service for refunds and what not.
Easy and efficient
by tmhardegree on 2021/04/08 22:31
Very easy to use trip, excellent customer service via the chat. Easy to make changes to train ticket as needed too!
매우 추천합니다
by 순발이 on 2021/04/08 11:16
미국 출장 시 다른 웹과 비교 시 비교 가격 정보 및 포인트 적립으로 사용하고 있습니다. 아직까지 만족하고 있으며 사용 중이고, 계속 사용하려합니다. 추천합니다
What an app!!! Excellent.
by Khemlani on 2021/04/08 04:17
I must say that ctrip has done an excellent job with this app I would recommend it to all who are traveling in and out of China.
It’s okay
by snow2k16 on 2021/04/08 03:53
Always trying to make me book and pay for other dates.
Easy vacations
by Chris.G_THE_BEST on 2021/04/08 02:20
I booked a beautiful room at balboa bay resort,,,, will return for sure !
Love this app
by 40 $tacks on 2021/04/07 21:51
Yes!!
Just what I needed in a crunch!!
by ada s dc ct z xx t on 2021/04/07 16:08
Was able to find what I needed at a price much cheaper then expected !
New to this
by hairbrat87 on 2021/04/07 02:58
Alright
Trip.com rating
by jay buddz on 2021/04/06 13:25
This app is super convenient for traveling in China. It’s my number one!
Awesome
by bellygod_13 on 2021/04/06 11:19
Great booking app
The worst booking service I’ve ever used in my life
by Lana0777 on 2021/04/04 19:20
Basically a scam.
Best App ever
by tiicotonicoantonio on 2021/04/04 08:36
It is really great to work with Trip.com! Always quick and reliable.
Very nice
by martinango on 2021/04/03 09:35
Love it
Needed for China
by Dszesszika on 2021/04/03 02:34
Makes living in China so much easier.
Love this app!
by mom 37 on 2021/04/03 02:20
It really helps!!!!
It helps.
by Nasih007 on 2021/04/02 23:13
Here in China most hotels doesn’t allow foreigners to stay. But if you book in trip.com somehow they always give the rooms. It’s convenient to travel using this app.
Nicaaa221
by nicaaa221 on 2021/04/01 14:49
I love this app
Great app
by hio03 on 2021/04/01 05:53
Definitely I enjoy booking with trip cause is so easy to Understand and handle
Scam offers
by ZZ1949 on 2021/03/31 19:32
Price listed $45 but you actually pay $63. Hotel says it’s 1 mile from the center, it’s actually 17 miles and more than 30 minutes by car. Offer says “meals included”, booking after paying says no meals included. Refused to cancel or refund when I pointed this out. Had to go through weeks of dispute with my bank to get the money back. Trip.com fought tooth and nail to defend their dishonest scam listing. Avoid.
Realstackerf
by realstackerf on 2021/03/31 18:30
Green
Not accurate prices
by Turkish user on 2021/03/31 18:06
When you try to search, it shows you reasonable prices, but when you go ahead and try to book the hotel/flight, the prices almost always go up (I'm not talking about the taxes, the original price goes up)
Best new find for ticket purchases!
by S Recto on 2021/03/31 17:39
Wow! I found 2 tickets to NYC on this app for a decent price and I couldn’t be more happier. It was an absolute miracle!!
Satisfecho con la atención
by YoanV96 on 2021/03/31 14:53
Gracias por brindarme toda la información necesaria.
Love
by Hrstevenson on 2021/03/31 14:30
I love trip. I’ve been using it for years and it’s always been great.
Takes time to get things resolved
by very fair warning on 2021/03/31 07:19
Takes time to get things resolved
Hotels are not accepting foreigners in China
by Travel in China my butt on 2021/03/31 05:49
There are tons of hotels that are not accepting foreigners in China and all of them you can find on the app. So, you book a hotel, then the hotel calls you and say ‘We don’t accept foreigners’. Again, you book, again a phone call. When you talk with customer service they will find you one or two hotels that are charging for few nights pure gold like you will have a Chinese in your room to massage you.
No better
by Hansola1 on 2021/03/30 23:31
rates than any other of the travel websites regarding hotels and, much worse car rental rates on legitimate car rental agencies.
Decent
by fonem1269 on 2021/03/30 09:04
I like it a lot
Great app.
by 12cvm on 2021/03/30 05:07
Helpful app.
The best travel website.
by AB100ME on 2021/03/27 21:46
I travel extensively in Asia and only use Trip.com. I just did booking in Cali and it was as flawless as ever. Thank you dear Trip.com. You are so helpful making my travel easy AB
Good app
by zackd1984 on 2021/03/27 15:27
It’s a good app, good deals, easy to use.
La mejor
by EDIXON ANTONIO on 2021/03/27 01:23
Excelente aplicación
Necessary App
by Ghhfsdbnj on 2021/03/27 00:49
I’ve used this app for the last 5 years booking trains, hotels, and flights both inside and outside of China. While it’s been great for the past few years, recently I’ve had to use other apps, as the English version charges more for flights than the Chinese version of the app. Strange.
I love it
by Jovana petkovska on 2021/03/25 06:49
The app is great, been using it for few years and never had issues with the app or it’s personal.
Fantastic
by Davechina2021 on 2021/03/24 21:47
Amazing
Adventure
by mackenziev92 on 2021/03/24 17:35
Love love love love love this app has been so helpful when planning my family trips or just any adventure that heads our way
Perfect app for your trips
by R.Jupiter01 on 2021/03/24 08:02
Nice
Excellent APP so far!
by EMHamrock on 2021/03/24 01:52
Looked for hotel and gave me lots to choose from.
Amazing
by Carlosinjune on 2021/03/22 21:28
Amazing service I really recommend
Rates
by Paola_Diaz$! on 2021/03/20 23:12
Great rates for rooms daily and weekly as well
Service
by kapop tree on 2021/03/20 05:34
I booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.
Great app!
by travel_to _ enjoy on 2021/03/19 15:08
Great!
Wonderful hotel
by andreadeyburks on 2021/03/19 15:08
It’s a brand new hotel so it is very clean and modern. The staff was super friendly and accommodating. And the fact that there was still a way to get breakfast with the pandemic restrictions was a massive plus!
Booking
by Fl vaca on 2021/03/18 17:38
Booking was easy and prices were great
Easy to use & good deals
by Tenzin Bear on 2021/03/18 15:00
Good app y’all
Non frequent flier
by Localxavier on 2021/03/18 00:40
I don’t travel much but when I do I just go through the app and it handles everything I need handled.
by Wangster2011 on 2021/03/17 20:09
好玩
Top notch
by mrHope1 on 2021/03/17 17:54
Thumbs up easy to use
Susiemiruzzi
by susiemiruzzi on 2021/03/17 16:54
Great service!
Orpheted
by orpheted on 2021/03/17 06:46
Very nice
So incredibly useless
by ms447 on 2021/03/17 06:30
There was a system problem with my booking (it said no seats were left, but in this app and on other apps, it showed tons of seats). The agent said it was a system error. And how did he recommend resolving this error? “Better to just go to the train station to get your tickets.” How incredibly stupid.
Ceo
by ThekingG777 on 2021/03/15 23:25
Just ok
Not honest
by Majed Abdulaziz on 2021/03/15 21:05
I won’t deal with Trip anymore even if they provide a nice price.
Love this
by KristenKate on 2021/03/15 20:22
Very user friendly
Good Price Point
by jjdicki on 2021/03/15 12:52
Good price point and when several issues arose have been responsive...
Nice place
by Weekendoutlander on 2021/03/14 19:55
A nice trendy place for the younger crowd . Can’t say much for the area though however they do a good job by keeping the riff raff out of the hotel and the premises . I would say definitely designed with the business traveler I’m mind
Terrible Refund/Rescheduling Policy
by chep_9 on 2021/03/14 18:16
I booked a hotel room through trip.com a couple weeks ago in Arizona and less than 5 minutes after reserving my room I realized that I had booked it the wrong date, I immediately requested to cancel/reschedule my reservation and they denied my request. I lost just over $100 for a room I never got to use and pretty much stole my money. There’s no excuse during these difficult times for me to be losing any amount of money, and for that reason I give them one star (I’d give them zero stars if the app would let me), I’ll take my business elsewhere.
TR Gakin
by Killerpolishing on 2021/03/14 04:00
Great app
very good customer service
by tjinsh on 2021/03/14 02:08
Far better than booking.com and other similar apps, customer service is always quick to respond (I only had one bad experience at the beginning of the Covid pandemic when they were clearly overwhelmed — but they later rectified the situation and apologized.) I only use trip.com now for flight and hotel bookings — they always get the lowest prices.
Trip.com
by eliangu on 2021/03/14 01:35
This is awesome!!
Date change price jumped from $11 to $159 in ten minutes
by UnionofClouds on 2021/03/12 17:11
Not flexible at all. I tried to change the date for my flight and it said it was $11. When I checked back ten minutes later, it had jumped to $159 with the same airline. The airline, which I should mention, offers a FAR better deal and offers free changes. Trip.com is extremely predatory and I will be avoiding them from now on.
Cynthia
by clrr227 on 2021/03/12 15:47
Love this app!! Best deals on hotels!
better deal
by THEdeeeeler on 2021/03/12 03:26
I got a better deal
❤️
by rizzie27 on 2021/03/11 18:14
Awesome
Best app to use if you’re a traveler
by hliunvvb on 2021/03/10 16:32
Trip.com makes it so convenient for me to book. It makes me want to travel more knowing that they have various options available to make your flight anywhere affordable.
Scam
by rafaa poota on 2021/03/10 02:40
Left my info of my bank account they booked me a hotel without my permission
Hotel
by skzana6 on 2021/03/10 00:18
My room was very clean Was kinda disappointed because the pool hot tub fitness center and the Starbucks coffee stand was all closed due to this COVID. I understand but was not notified when I booked the room. Wish I would’ve known I would’ve found a different and cheaper hotel
Great selection and value
by andy cappalary on 2021/03/09 21:03
Saves me compared to USA$ based sites. My first choice when the Traveling Jones bites me.
So far so good.
by wild&wonderfulWV on 2021/03/09 15:31
Enjoyed our first stay.
Trip
by Steven88peery on 2021/03/09 10:21
Great prices!
Patricia Brown
by msatreo on 2021/03/09 03:37
Love using Trip. Com. It has saved me a lot of money and time.
Marriott, Richardson, Tx
by imachess on 2021/03/08 21:48
Amazing!!
Great!
by jackieorr on 2021/03/08 10:44
Love it
Rio Sands
by Crystyles1❤️ on 2021/03/07 06:19
Love this place!!
Trip is my go to APP
by ricky in china on 2021/03/06 23:04
When I travel I find Trip gets me the best rates at hotels all over the world. My business partner and I often compete to see who can find the lowest rates, I usually win, well we both win with great rates. I now travel often in the USA only and find the same experience.
Osirusblakk127
by Osirusblakk1 on 2021/03/06 21:30
I absolutely love this place each and every time I stay there
Purnerb88
by killa days on 2021/03/06 19:30
Hey awesome
Easy to Use- Great Deals
by 97mic on 2021/03/06 15:35
Super easy to use site, great travel deals
Amazing service
by amaries1993 on 2021/03/06 05:03
Could not of asked for a better agent! Very polite!!!
Best offers app
by Choniah on 2021/03/06 00:27
Love the prices and fast booking confirmations
My COVID-19 refund
by shake that brass on 2021/03/05 21:44
I only received $10 refund from Ctrip for my airfare (one way ticket back to Istanbul in May of 2020). Although I paid roughly $80 for the ticket but everybody got 100% refund for their ticket during that period of pandemic. I called Ctrip several times but only recording. Later I gave up because $70 wasn’t worth my time to chase.
Trip.com review
by npaijuk on 2021/03/05 05:10
Initially, this app was great. Gave really good deals and perks/rewards. Sometimes it still does but it seems the higher status/level I got, the less deals I got. It’s worth using but could be better
Hotel booked
by vanrite on 2021/03/04 21:15
The hotel had no such confirmation number or even my name down for a night stay, but took my money right away for prepay!! Never again will I contact you. The hotel wasn’t impressed with how you operate either!! Lesson learned!! Sandy Van Rite
Great prices but no so great Customer Service!
by DCBone19 on 2021/03/04 21:09
Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them.
No option to bundle and save
by Fabrizio Ibarra on 2021/03/04 00:43
They should incorporate the bundle and save option that can be found on their website, it would make it more convenient and useful
Awesome App
by OneShockedUser on 2021/03/03 03:01
You guys are the best!
Good app to get my travel needs
by Fadi7777 on 2021/03/03 00:43
Good app to book flights, hotels, and trains. And great customer service
Best of the best
by TaiPan2021 on 2021/03/02 21:46
Easy and practical, best travel tools
Beth ale
by cheap rooms on 2021/03/02 16:24
It’s easy to use
Great
by big boy baby boy on 2021/03/02 15:31
Love it
Prices
by kaypea! on 2021/03/02 14:55
Good price .
Karen
by lannyman12 on 2021/03/02 14:43
You are not able to reserve your room without paying do not like that
Quiet, pleasant stay
by Calif Babe on 2021/03/01 19:22
Clean & comfortable.
Perfect and easy
by 1jack24jack on 2021/03/01 02:39
Best app ever
Easy to Use
by Wamval on 2021/02/28 14:48
Trip.com is very easy to use . It is very informative and gives the information needed before traveling .
Excellent App
by Mozzysquad on 2021/02/28 02:40
Excellent All in one Travel app and service
Happy
by mimi's husband on 2021/02/27 13:08
They have the cheapest prices out of any booking site I normally go to Priceline because they have the best prices but of course the hotel I booked on trip .com was $10 less than my favorite Priceline safe to say I have a new booking site trip.com for president
CTrip’s got your back!
by brittgoesplaces on 2018/04/02 23:38
This company has been incredibly helpful for my traveling in Asia! This one time I was stuck in this random city in China (by myself!!) because a connecting flight of mine got cancelled after I’d already begun my journey. That’s okay, but the issue was that NO ONE spoke English and my chinese is HORRID. So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me. It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!
Don’t listen to their policies on COVID-19
by Tapper69271916393010 on 2020/04/07 09:17
While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.
Exceptional Customer Service
by ShanghaiGirl on 2019/01/19 21:30
I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
Scam
by natt100% on 2020/10/27 07:58
Hello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone...
Awful, do not use!
by uberhuber88 on 2019/05/03 21:06
This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!
Extremely Revolting
by Juliebuggerz770 on 2020/01/19 09:26
Overall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give this app a negative rating, I would. I am disgusted and beyond upset.
Worst customer service ever
by J.David.Y on 2019/08/23 16:12
Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.
Incredibly useful
by SKSprinesskitten on 2019/11/29 08:01
This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
Convenient (Expat abroad)
by Insight09 on 2021/01/20 09:10
CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia.
Uncompassionate
by tatttyy_ on 2018/10/27 17:35
This has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you.
What happen?
by Froginchinna on 2020/02/16 09:57
I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service
Okay app, questionable service
by rvicr on 2020/03/07 04:30
I think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great.
Service
by kapop tree on 2021/03/20 05:34
I booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.
Great prices but no so great Customer Service!
by DCBone19 on 2021/03/04 21:09
Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them.
Bad customer service!
by Bahaskia on 2020/03/23 00:22
I’m normally not writing reviews but it is a must to come express my self here for other customers or passengers. I’ve been treated so badly with this people that works here. Both of my flights got canceled and I called tons of time just to put me on hold for the next 10 mins or so.. frustrating if you’re a traveling that is on a tight budget because the moment the table shakes you’re in big trouble to either rebook new tickets or get stalk in airport terminals.. the customer service is really not doing well too, the calls we place consumes lots of money yet still they keep you waiting for a very long time that I had to hang up the call! I understand the flight fares are quite reasonable but Incase you something pops.. get ready to spend money on new tickets or what have you. So far.. please improve the customer care service and handle us properly. We are spending a lot of money on tickets and doesn’t wanna spend more on calling you again!🙄
They can’t help you on anything.
by pr****jr on 2020/04/08 21:31
Their policy states that they will assist you during this covid-19 pandemic but that is a big lie. Called them like 5 times nothing was done, and on my last call, they told me to contact united airlines and Brussels airlines for my voucher because they could not do anything for. I was the one who was supposed to get everything done at that stage. Meanwhile Brussels and United airline clearly state that if a flight was booked through a travel agency, passengers should contact the travel agency which will In turn contact them for any adjustments. This is definitely the first and last time I am using Them and I do not advice anyone to use them at all.
The App of the Future ♥️
by Umurundikazi V on 2019/10/04 14:52
Personally, i would recommend C trip for everyone if we had to rank all the apps it comes in 2nd place right after wechat, and right before Facebook that’s how much I love C Trip.. what I love the most is that anyone from anywhere can have access to it and they don’t need to pass through travel agencies.. how awesome is that.. Sincerely, i love C Trip..
Please improve to share my trip schedule with someone
by dPs' park on 2020/01/08 03:02
This app is great. Definitely one of the best travel apps ever. However, there is another possibility to be better than now, it is to add a function for invitations to share schedules. I reserved flights and hotels for My husband and I, but I couldn’t share the schedule with him. I just wanna let him check as I can find through this app such as another app from Trip advisor. Please consider this seriously !!
Biggest mistake
by stephanycristina on 2020/06/11 01:45
I plan one of my trips with this company and it was the worse thing I could do. First, they changed my flight so I had to pay more to get one that could fit the days I needed (their costumer support was terrible!). Then, I had to cancel my flight because of the COVID and I’m waiting for my refund since April 5th. I, again, talked with one of the customers service and they just give me excuses and saying to have patient. I’m really disappointed! I just want my money back, because it was great to buy with them, really easy! Until you have a problem, then you just have zero support.
Terrible app, terrible company
by Colinbenjammin on 2018/03/19 13:49
I wish I could give this app (and company) zero stars. Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)
Love CTrip especially for domestic travel.
by tsunaminight on 2018/11/02 01:49
CTrip is a very good company with great customer service. Lots of good deals with airfare and hotel bookings. Yet, to make it even better, they should add an option that allows you to book the HK and Macau ferries. Also, it would be nice if customers are allowed to add in their frequent flyer numbers with their airfare purchases whether it is with the operating airline or an affiliated airline within the airline groups such as SkyTeam, Star Alliance, or OneWorld. Thank you.
Misleading notifications
by Random3242432 on 2020/11/27 22:10
It keeps indicating that there is one message to read with that red dot. On opening the app there is nothing, nor have I ever ordered with the iOS app. Apple? Do something about this. They are abusing the notifications to try and trick you into open the app. Incredibly bad behavior. 2 stars stars because other than that it's OK, used them for a decade or so on other platforms when necessary. Not better than others by any real measure but at least they aren't owned by the exact same people.
My favorite
by shelemenem on 2021/02/14 04:27
I travel a lot and this is my go-to app for buying flights. It allows my calendar to send me notifications as well and keeps me up to date. I’ve also bought tour packages off the app and I’ve found it easier for me to handle everything in one single app.
Unfortunate experience
by Nas34$7 on 2019/05/30 05:42
I booked flights on this website then i had to cancel it. The website doesnt give enough info about the cancellation so i called the customer service they said if the ticket is not issued we can refund if it is issued already you have to pay 50 dollars. Apparently it is 50 per person. What bothers me is that first they issued my ticket to get 50 dollars per person then cancelled my ticket. What an integrity!!! I would not recommend any company trying to make money like this. Definitely will not use their service again.
Don’t trust this company
by KrishnaDasa on 2021/01/25 15:35
This company is good for purchasing but if something goes wrong, you can forget about trying to get your money through them. don’t bother! just contact airline directly. Trip is a Chinese company and They will give you runaround until you run out of time. Seriously don’t even bother working with them. They will delay and stal. It’s trick of the trade to the extreme. Better you contact airline directly and bypass them. I was able to get my refund which they blatantly tried to blame the airline as not willing to give.
Easy Booking
by Evan.Cox on 2020/09/28 21:23
My first time biking through this site and it was a breeze! They offered the best rates and deals to their customers! I signed up through the app and got an even better offer! I’ll continue to book my stats whenever I’m going out for business and visits!
Wish I could give a zero too!
by ChinaKT on 2020/03/21 02:46
Somehow this company doesn’t handle finances very well. My account has been frozen for services I did not use. I made booking through someone trying to start a travel business and fully paid for my trips. At some point the “financier” decided to defraud the company and chargeback some 50k+RMB. Since they can’t or won’t take those people to court, they’ve decided to freeze my and a few other people’s account until WE PAY THEM! Also, the iOS app stopped working from about January.
Trip is my go to APP
by ricky in china on 2021/03/06 23:04
When I travel I find Trip gets me the best rates at hotels all over the world. My business partner and I often compete to see who can find the lowest rates, I usually win, well we both win with great rates. I now travel often in the USA only and find the same experience.
Best flight booking app
by PittsburghPlug on 2021/02/18 21:33
I tried three other apps before using this one and nothing. Could find me even a one way flight. Thus found me a round trip and hotels and everything I needed. Highly recommend this before any other app.
Poor English, extra trouble
by GTJonnyBravo on 2017/12/04 14:13
The app is useful for aggregating different Chinese airlines, but when it comes time to make a reservation, I would highly recommend going directly to the airline or hotel website or a truly international travel site (China Eastern or Expedia). Otherwise Ctrip simply adds one more unnecessary layer (in contrast, though I’ve had other issues with Expedia in the past, they have also worked hard to contact the airlines on my behalf to resolve travel issues. You’ll get no such service from Ctrip.
Add more country currency price viewing
by Leo Sese Barr on 2019/10/05 00:42
Its a great app and easy to use, but Can you guys make the currency viewing of the price in Kuwaiti Dinar ? Your country currencies are so limited. Please make some more options because you got lots of users here who are using the app but “converting” at the same time to the money currency were using here in Kuwait. Thank you!
Tablet users beware!
by Ipodderguy on 2018/03/31 06:37
You sit down at the coffee shop, get out your tablet and keyboard, excited about planning a trip.... but CTrip appears to display ONLY IN LANDSCAPE mode!!! Guys, a LOT of people use iPads and other tablets. And they use them in LANDSCAPE mode, particularly when typing on a keyboard. Unless Ctrip is going to be a phone-only app, I encourage you to make it usable for people who use it like a laptop! Thanks for listening to your customers!
SCAM! Buyer beware
by 0ttara on 2020/02/29 23:41
This company and app deserves zero stars, their customer service will do everything it can to delay and rob you. I had a flight cancelled, so naturally I applied for a refund. The refund never came after over a month of asking them everyday just for the STATUS of the refund, I got nowhere. Now they’re telling me I’m outside of the limitation to apply for a refund, but they’ll “look into alternatives”. Unbelievably bad, the worst experience I have ever had with a travel company. Stay away from this company at all costs.
All-in-one!
by RuthnieB on 2018/10/18 16:10
This app was great for booking my flight, hotel, and train tickets for my trip to Thailand. Map feature is awesome, and things you can do helped me manage my poorly planned trip. Best travel app ever. Add currency converter and phrasebook and you wouldn't need anything else when traveling!
Welcome changes
by Hanyu Xuesheng on 2021/01/05 05:27
As others have said, this app makes life much easier for English-speaking people in China. I also welcome the change of adding Union Pay bank cards to complete transactions. Then I don't need to use my foreign bank accounts to book tickets.
No 3% credit card charge using app BUT....
by bulgogichoaheo on 2018/04/01 12:14
Booking a flight on the app I am only shown different fares, but not booking/fare classes. But it is very important to know if my flight is in M, U, H, Q or V class. That information needs to be shown! What a discrimination not to disclose this. Does Ctrip really want to keep its passengers in the dark? Come on...
Hotels are not accepting foreigners in China
by Travel in China my butt on 2021/03/31 05:49
There are tons of hotels that are not accepting foreigners in China and all of them you can find on the app. So, you book a hotel, then the hotel calls you and say ‘We don’t accept foreigners’. Again, you book, again a phone call. When you talk with customer service they will find you one or two hotels that are charging for few nights pure gold like you will have a Chinese in your room to massage you.
Necessary App
by Ghhfsdbnj on 2021/03/27 00:49
I’ve used this app for the last 5 years booking trains, hotels, and flights both inside and outside of China. While it’s been great for the past few years, recently I’ve had to use other apps, as the English version charges more for flights than the Chinese version of the app. Strange.
Favorite booking app
by kitttyykattt on 2019/09/23 00:13
I have used this app several times for booking hotels, flights and tours. I absolutely love this app. It’s easy to navigate and you can have all your information for a tip in the same place! I highly recommend.
Was This App Debugged?
by DSmith8 on 2018/03/10 02:35
I’ve recently encountered 2 serious issues with the Ctrip systems and the iOS iPad app. 1) some where in the recent past a change to the user data base screwed up my name. Fortunately I spotted the error in my name (western) prior to attempting to go through security with an erroneous boarding pass. After bringing this to Ctrip’s attention they eventually (not without encountering initial resistance from customer support), recognized that their system was at fault and taken financial responsibility for the error. 2) Simply resizing a hotel map loses all the hotels! How did this version of the iPad app get into production with such an obvious error? It appears to this old IT professional that Ctrip fails to take their obligation to deliver system operations and software development seriously enough.
Nicely designed experience!
by Sagarisms on 2019/01/13 16:21
Keep up the good work. Your app is probably I one of the nice ones out there next to Cleartrip. I don’t know why you folks removed the ease of scrolling through dates at the top though. Tech challenges should inform the UX :-)
A useful app
by theGittite on 2017/09/18 03:53
My favorite features are being able to pay with wehchat and having all my trips and hotels right here where I can see them, and also an address image to show locals and taxi drivers.
Love it
by SissyBurls on 2020/12/23 05:12
I absolutely love this app. Always the cheapest and have great places for our family to stay in!!!! Not to mention the great rewards program!!! I’ll never use another booking site again! We are here to stay!!
CROOKS AND LIARS
by SunShineLouLou on 2020/06/06 15:14
I couldn’t get a flight due to corona virus. I called prior the flight date and requested the cancellation and refund of my flight. They canceled and refused to refund me the money of a flight I couldn’t take just because the ticket was non refundable! It’s unacceptable to steal money from consumers ! Enough is enough ***** UPDATE : they answered saying the cancellation policy is airlines policy ! I had your logo on the invoice !!!!!!!! Where do you back me up when I purchase with you ???? You’re only the middle man ????
Trip is such an easy APP!
by Loudy3 on 2020/09/14 15:08
Trip is such an easy APP! No matter which Country I am in, the transaction is so smooth. I’ve never had any issue with CTrip; I’ll continue to use this APP and highly recommend it to all my friends and co-workers!
International booking app
by bookinh 88 on 2019/12/04 11:07
This app is easier then the Ctrip Chinese version if you are not from mainland of China . you can use your credit card and passport as default. You can book the train ticket as usual but the ticket will not issued to you right away online I think this is the railroad policy.
Great app, just one thing.
by Unresponsive app on 2019/07/31 06:06
I really like this app with all the specials and deals that it pulls up, but man I wish the military time has an option to be changed. I know I should just learn how to tell military time but it would be better if that was an option to change.
This English version is no prize
by jabarnes48 on 2018/07/29 09:58
Basically nothing works in this app. In the middle of a search it will jump off to a different place. I’m constantly having difficulty with it. It’s like it was made by children! I’m a long-time customer and I’m constantly jumping to somebody else’s company because your app is so lousy. My wife uses Chinese C trip and the prices are 2/3 of what they are on English version. it’s like you’re trying to screw me for the extra cash.
Hotel
by skzana6 on 2021/03/10 00:18
My room was very clean Was kinda disappointed because the pool hot tub fitness center and the Starbucks coffee stand was all closed due to this COVID. I understand but was not notified when I booked the room. Wish I would’ve known I would’ve found a different and cheaper hotel
Rating Trends
9,1,2,5,8,13,5,6,11,3,3,5,2,4,6,5,6,1,3,8,0,13,9,7,6,6,4,6,6,2,2,4,7,6,10,7,12,4,11,5,5,3,3,10,10,7,3,12,10,11,11,9,3,11,12,13,13,13,11,9,14,8,11,6,14,14,7,10,7,7,7,5,15,6,3,7,11,10,0,12,6,6,8,14,5,3,3,2,0,6
All Versions
4.0
12,731 total
 5
10,988
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1,023
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255
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92
 1
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Current Version (7.29.0)
5.0
12,381 total
 5
10,748
 4
990
 3
234
 2
74
 1
335
Version History
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App name
Trip.com: Flights & Hotels
Description
Trip.com is your one-stop travel app! Book with us for great deals on: ・Flights: International and domestic flights at great rates with no booking fees. ・Hotels: Choose from over 1.2 million hotels, resorts, and apartments around the world. ・Trains: Book tickets for the UK, Germany, Mainland China, Taiwan and Korea. ・Tickets & Tours: Book attraction tickets in seconds, or take a private tour instead. ・Rental Cars: Reserve your rental car online. Select from hundreds of makes and models. ・Airport Transfers: Get picked up straight from the airport, no need to wait for a taxi. ・Travel Guide: Not sure where you want to go yet? No problem – we can help! The Trip.com app makes it easy to book hotels, flights, and trains at great prices. Quickly find the latest deals, check out exclusive member offers, and enjoy zero booking fees on flights and hotels. Join the thousands who already use Trip.com and save on your next trip! Detailed Features List * Find cheap hotels in minutes - Select from more than 1.2 million hotels, resorts, and apartments around the world — you name it, we’ve got it! - Still unsure about your plans? Cancel or modify your booking directly in the app. - Sort by what's important to you: hotel prices, deals, ratings and more. - Advanced filters help you find accommodation in your price range, in the ideal location, and with the facilities you want (like free Wi-Fi and a swimming pool). - Over 30 million verified hotel reviews help you make your decision. - Access your booking information offline for extra convenience. * Book the perfect flight - Book cheap flights to over 5,000 cities around the world. - Our advanced flight search engine allows you to find the ideal flight filtering by price, duration, departure or arrival time, or airline and stops. - Cancel or modify your bookings easily right in the app. - Need to fly into one city, but then fly out of another? Our multi-city search function can piece together your perfect flight. - Have a fixed budget, but not sure where to go? Check out our Explore the World feature for the some great suggestions. * Search train tickets - Easily book train tickets for Mainland China, Taiwan, the UK, Korea, and Germany all in one app! - We connect directly with local train information centers, so you’ll see the most up-to-date information and prices. * Tickets and tours - Whether you’re looking for Disneyland tickets, a skip-the-line pass to the Louvre, or an air ballooning experience, you’ll find it on the Trip.com app. - Book a multi-day tour to see the sights of China, or a day trip for your Dubai stopover. * Reserve a Rental car - Rent a car in thousands of destinations across the globe for a bargain price. - Free cancellation is available on most bookings. * Arrange Airport transfer - Never wait in a taxi queue again. Arrange for a professional driver to pick you up from the airport for an easy experience. - Cancel up to 24 hours before pickup free of charge. * Manage your trips in app - Track your flight status on the go. - Add your itinerary to your calendar or save it as a photo for a smooth vacation. - Get notifications on booking changes and much more! * We speak your language - The app is available in 19 different languages, with payment available in 25 currencies. - 24/7 English customer service is always at hand to help. Call, email, or chat to us directly in the app.
Price.
by jbinkent on 2021/04/10 15:01
I love this app. The rate they gave me was $450 cheaper then anywhere else.
Solid and trustworthy
by Michroy on 2021/04/09 14:38
Always use Trip here in China. Easy to navigate and deal with customer service for refunds and what not.
Easy and efficient
by tmhardegree on 2021/04/08 22:31
Very easy to use trip, excellent customer service via the chat. Easy to make changes to train ticket as needed too!
매우 추천합니다
by 순발이 on 2021/04/08 11:16
미국 출장 시 다른 웹과 비교 시 비교 가격 정보 및 포인트 적립으로 사용하고 있습니다. 아직까지 만족하고 있으며 사용 중이고, 계속 사용하려합니다. 추천합니다
What an app!!! Excellent.
by Khemlani on 2021/04/08 04:17
I must say that ctrip has done an excellent job with this app I would recommend it to all who are traveling in and out of China.
It’s okay
by snow2k16 on 2021/04/08 03:53
Always trying to make me book and pay for other dates.
Easy vacations
by Chris.G_THE_BEST on 2021/04/08 02:20
I booked a beautiful room at balboa bay resort,,,, will return for sure !
Love this app
by 40 $tacks on 2021/04/07 21:51
Yes!!
Just what I needed in a crunch!!
by ada s dc ct z xx t on 2021/04/07 16:08
Was able to find what I needed at a price much cheaper then expected !
New to this
by hairbrat87 on 2021/04/07 02:58
Alright
Trip.com rating
by jay buddz on 2021/04/06 13:25
This app is super convenient for traveling in China. It’s my number one!
Awesome
by bellygod_13 on 2021/04/06 11:19
Great booking app
The worst booking service I’ve ever used in my life
by Lana0777 on 2021/04/04 19:20
Basically a scam.
Best App ever
by tiicotonicoantonio on 2021/04/04 08:36
It is really great to work with Trip.com! Always quick and reliable.
Very nice
by martinango on 2021/04/03 09:35
Love it
Needed for China
by Dszesszika on 2021/04/03 02:34
Makes living in China so much easier.
Love this app!
by mom 37 on 2021/04/03 02:20
It really helps!!!!
It helps.
by Nasih007 on 2021/04/02 23:13
Here in China most hotels doesn’t allow foreigners to stay. But if you book in trip.com somehow they always give the rooms. It’s convenient to travel using this app.
Nicaaa221
by nicaaa221 on 2021/04/01 14:49
I love this app
Great app
by hio03 on 2021/04/01 05:53
Definitely I enjoy booking with trip cause is so easy to Understand and handle
Scam offers
by ZZ1949 on 2021/03/31 19:32
Price listed $45 but you actually pay $63. Hotel says it’s 1 mile from the center, it’s actually 17 miles and more than 30 minutes by car. Offer says “meals included”, booking after paying says no meals included. Refused to cancel or refund when I pointed this out. Had to go through weeks of dispute with my bank to get the money back. Trip.com fought tooth and nail to defend their dishonest scam listing. Avoid.
Realstackerf
by realstackerf on 2021/03/31 18:30
Green
Not accurate prices
by Turkish user on 2021/03/31 18:06
When you try to search, it shows you reasonable prices, but when you go ahead and try to book the hotel/flight, the prices almost always go up (I'm not talking about the taxes, the original price goes up)
Best new find for ticket purchases!
by S Recto on 2021/03/31 17:39
Wow! I found 2 tickets to NYC on this app for a decent price and I couldn’t be more happier. It was an absolute miracle!!
Satisfecho con la atención
by YoanV96 on 2021/03/31 14:53
Gracias por brindarme toda la información necesaria.
Love
by Hrstevenson on 2021/03/31 14:30
I love trip. I’ve been using it for years and it’s always been great.
Takes time to get things resolved
by very fair warning on 2021/03/31 07:19
Takes time to get things resolved
Hotels are not accepting foreigners in China
by Travel in China my butt on 2021/03/31 05:49
There are tons of hotels that are not accepting foreigners in China and all of them you can find on the app. So, you book a hotel, then the hotel calls you and say ‘We don’t accept foreigners’. Again, you book, again a phone call. When you talk with customer service they will find you one or two hotels that are charging for few nights pure gold like you will have a Chinese in your room to massage you.
No better
by Hansola1 on 2021/03/30 23:31
rates than any other of the travel websites regarding hotels and, much worse car rental rates on legitimate car rental agencies.
Decent
by fonem1269 on 2021/03/30 09:04
I like it a lot
Great app.
by 12cvm on 2021/03/30 05:07
Helpful app.
The best travel website.
by AB100ME on 2021/03/27 21:46
I travel extensively in Asia and only use Trip.com. I just did booking in Cali and it was as flawless as ever. Thank you dear Trip.com. You are so helpful making my travel easy AB
Good app
by zackd1984 on 2021/03/27 15:27
It’s a good app, good deals, easy to use.
La mejor
by EDIXON ANTONIO on 2021/03/27 01:23
Excelente aplicación
Necessary App
by Ghhfsdbnj on 2021/03/27 00:49
I’ve used this app for the last 5 years booking trains, hotels, and flights both inside and outside of China. While it’s been great for the past few years, recently I’ve had to use other apps, as the English version charges more for flights than the Chinese version of the app. Strange.
I love it
by Jovana petkovska on 2021/03/25 06:49
The app is great, been using it for few years and never had issues with the app or it’s personal.
Fantastic
by Davechina2021 on 2021/03/24 21:47
Amazing
Adventure
by mackenziev92 on 2021/03/24 17:35
Love love love love love this app has been so helpful when planning my family trips or just any adventure that heads our way
Perfect app for your trips
by R.Jupiter01 on 2021/03/24 08:02
Nice
Excellent APP so far!
by EMHamrock on 2021/03/24 01:52
Looked for hotel and gave me lots to choose from.
Amazing
by Carlosinjune on 2021/03/22 21:28
Amazing service I really recommend
Rates
by Paola_Diaz$! on 2021/03/20 23:12
Great rates for rooms daily and weekly as well
Service
by kapop tree on 2021/03/20 05:34
I booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.
Great app!
by travel_to _ enjoy on 2021/03/19 15:08
Great!
Wonderful hotel
by andreadeyburks on 2021/03/19 15:08
It’s a brand new hotel so it is very clean and modern. The staff was super friendly and accommodating. And the fact that there was still a way to get breakfast with the pandemic restrictions was a massive plus!
Booking
by Fl vaca on 2021/03/18 17:38
Booking was easy and prices were great
Easy to use & good deals
by Tenzin Bear on 2021/03/18 15:00
Good app y’all
Non frequent flier
by Localxavier on 2021/03/18 00:40
I don’t travel much but when I do I just go through the app and it handles everything I need handled.
by Wangster2011 on 2021/03/17 20:09
好玩
Top notch
by mrHope1 on 2021/03/17 17:54
Thumbs up easy to use
Susiemiruzzi
by susiemiruzzi on 2021/03/17 16:54
Great service!
Orpheted
by orpheted on 2021/03/17 06:46
Very nice
So incredibly useless
by ms447 on 2021/03/17 06:30
There was a system problem with my booking (it said no seats were left, but in this app and on other apps, it showed tons of seats). The agent said it was a system error. And how did he recommend resolving this error? “Better to just go to the train station to get your tickets.” How incredibly stupid.
Ceo
by ThekingG777 on 2021/03/15 23:25
Just ok
Not honest
by Majed Abdulaziz on 2021/03/15 21:05
I won’t deal with Trip anymore even if they provide a nice price.
Love this
by KristenKate on 2021/03/15 20:22
Very user friendly
Good Price Point
by jjdicki on 2021/03/15 12:52
Good price point and when several issues arose have been responsive...
Nice place
by Weekendoutlander on 2021/03/14 19:55
A nice trendy place for the younger crowd . Can’t say much for the area though however they do a good job by keeping the riff raff out of the hotel and the premises . I would say definitely designed with the business traveler I’m mind
Terrible Refund/Rescheduling Policy
by chep_9 on 2021/03/14 18:16
I booked a hotel room through trip.com a couple weeks ago in Arizona and less than 5 minutes after reserving my room I realized that I had booked it the wrong date, I immediately requested to cancel/reschedule my reservation and they denied my request. I lost just over $100 for a room I never got to use and pretty much stole my money. There’s no excuse during these difficult times for me to be losing any amount of money, and for that reason I give them one star (I’d give them zero stars if the app would let me), I’ll take my business elsewhere.
TR Gakin
by Killerpolishing on 2021/03/14 04:00
Great app
very good customer service
by tjinsh on 2021/03/14 02:08
Far better than booking.com and other similar apps, customer service is always quick to respond (I only had one bad experience at the beginning of the Covid pandemic when they were clearly overwhelmed — but they later rectified the situation and apologized.) I only use trip.com now for flight and hotel bookings — they always get the lowest prices.
Trip.com
by eliangu on 2021/03/14 01:35
This is awesome!!
Date change price jumped from $11 to $159 in ten minutes
by UnionofClouds on 2021/03/12 17:11
Not flexible at all. I tried to change the date for my flight and it said it was $11. When I checked back ten minutes later, it had jumped to $159 with the same airline. The airline, which I should mention, offers a FAR better deal and offers free changes. Trip.com is extremely predatory and I will be avoiding them from now on.
Cynthia
by clrr227 on 2021/03/12 15:47
Love this app!! Best deals on hotels!
better deal
by THEdeeeeler on 2021/03/12 03:26
I got a better deal
❤️
by rizzie27 on 2021/03/11 18:14
Awesome
Best app to use if you’re a traveler
by hliunvvb on 2021/03/10 16:32
Trip.com makes it so convenient for me to book. It makes me want to travel more knowing that they have various options available to make your flight anywhere affordable.
Scam
by rafaa poota on 2021/03/10 02:40
Left my info of my bank account they booked me a hotel without my permission
Hotel
by skzana6 on 2021/03/10 00:18
My room was very clean Was kinda disappointed because the pool hot tub fitness center and the Starbucks coffee stand was all closed due to this COVID. I understand but was not notified when I booked the room. Wish I would’ve known I would’ve found a different and cheaper hotel
Great selection and value
by andy cappalary on 2021/03/09 21:03
Saves me compared to USA$ based sites. My first choice when the Traveling Jones bites me.
So far so good.
by wild&wonderfulWV on 2021/03/09 15:31
Enjoyed our first stay.
Trip
by Steven88peery on 2021/03/09 10:21
Great prices!
Patricia Brown
by msatreo on 2021/03/09 03:37
Love using Trip. Com. It has saved me a lot of money and time.
Marriott, Richardson, Tx
by imachess on 2021/03/08 21:48
Amazing!!
Great!
by jackieorr on 2021/03/08 10:44
Love it
Rio Sands
by Crystyles1❤️ on 2021/03/07 06:19
Love this place!!
Trip is my go to APP
by ricky in china on 2021/03/06 23:04
When I travel I find Trip gets me the best rates at hotels all over the world. My business partner and I often compete to see who can find the lowest rates, I usually win, well we both win with great rates. I now travel often in the USA only and find the same experience.
Osirusblakk127
by Osirusblakk1 on 2021/03/06 21:30
I absolutely love this place each and every time I stay there
Purnerb88
by killa days on 2021/03/06 19:30
Hey awesome
Easy to Use- Great Deals
by 97mic on 2021/03/06 15:35
Super easy to use site, great travel deals
Amazing service
by amaries1993 on 2021/03/06 05:03
Could not of asked for a better agent! Very polite!!!
Best offers app
by Choniah on 2021/03/06 00:27
Love the prices and fast booking confirmations
My COVID-19 refund
by shake that brass on 2021/03/05 21:44
I only received $10 refund from Ctrip for my airfare (one way ticket back to Istanbul in May of 2020). Although I paid roughly $80 for the ticket but everybody got 100% refund for their ticket during that period of pandemic. I called Ctrip several times but only recording. Later I gave up because $70 wasn’t worth my time to chase.
Trip.com review
by npaijuk on 2021/03/05 05:10
Initially, this app was great. Gave really good deals and perks/rewards. Sometimes it still does but it seems the higher status/level I got, the less deals I got. It’s worth using but could be better
Hotel booked
by vanrite on 2021/03/04 21:15
The hotel had no such confirmation number or even my name down for a night stay, but took my money right away for prepay!! Never again will I contact you. The hotel wasn’t impressed with how you operate either!! Lesson learned!! Sandy Van Rite
Great prices but no so great Customer Service!
by DCBone19 on 2021/03/04 21:09
Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them.
No option to bundle and save
by Fabrizio Ibarra on 2021/03/04 00:43
They should incorporate the bundle and save option that can be found on their website, it would make it more convenient and useful
Awesome App
by OneShockedUser on 2021/03/03 03:01
You guys are the best!
Good app to get my travel needs
by Fadi7777 on 2021/03/03 00:43
Good app to book flights, hotels, and trains. And great customer service
Best of the best
by TaiPan2021 on 2021/03/02 21:46
Easy and practical, best travel tools
Beth ale
by cheap rooms on 2021/03/02 16:24
It’s easy to use
Great
by big boy baby boy on 2021/03/02 15:31
Love it
Prices
by kaypea! on 2021/03/02 14:55
Good price .
Karen
by lannyman12 on 2021/03/02 14:43
You are not able to reserve your room without paying do not like that
Quiet, pleasant stay
by Calif Babe on 2021/03/01 19:22
Clean & comfortable.
Perfect and easy
by 1jack24jack on 2021/03/01 02:39
Best app ever
Easy to Use
by Wamval on 2021/02/28 14:48
Trip.com is very easy to use . It is very informative and gives the information needed before traveling .
Excellent App
by Mozzysquad on 2021/02/28 02:40
Excellent All in one Travel app and service
Happy
by mimi's husband on 2021/02/27 13:08
They have the cheapest prices out of any booking site I normally go to Priceline because they have the best prices but of course the hotel I booked on trip .com was $10 less than my favorite Priceline safe to say I have a new booking site trip.com for president
CTrip’s got your back!
by brittgoesplaces on 2018/04/02 23:38
This company has been incredibly helpful for my traveling in Asia! This one time I was stuck in this random city in China (by myself!!) because a connecting flight of mine got cancelled after I’d already begun my journey. That’s okay, but the issue was that NO ONE spoke English and my chinese is HORRID. So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me. It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!
Don’t listen to their policies on COVID-19
by Tapper69271916393010 on 2020/04/07 09:17
While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.
Exceptional Customer Service
by ShanghaiGirl on 2019/01/19 21:30
I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
Scam
by natt100% on 2020/10/27 07:58
Hello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone...
Awful, do not use!
by uberhuber88 on 2019/05/03 21:06
This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!
Extremely Revolting
by Juliebuggerz770 on 2020/01/19 09:26
Overall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give this app a negative rating, I would. I am disgusted and beyond upset.
Worst customer service ever
by J.David.Y on 2019/08/23 16:12
Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.
Incredibly useful
by SKSprinesskitten on 2019/11/29 08:01
This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
Convenient (Expat abroad)
by Insight09 on 2021/01/20 09:10
CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia.
Uncompassionate
by tatttyy_ on 2018/10/27 17:35
This has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you.
What happen?
by Froginchinna on 2020/02/16 09:57
I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service
Okay app, questionable service
by rvicr on 2020/03/07 04:30
I think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great.
Service
by kapop tree on 2021/03/20 05:34
I booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.
Great prices but no so great Customer Service!
by DCBone19 on 2021/03/04 21:09
Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them.
Bad customer service!
by Bahaskia on 2020/03/23 00:22
I’m normally not writing reviews but it is a must to come express my self here for other customers or passengers. I’ve been treated so badly with this people that works here. Both of my flights got canceled and I called tons of time just to put me on hold for the next 10 mins or so.. frustrating if you’re a traveling that is on a tight budget because the moment the table shakes you’re in big trouble to either rebook new tickets or get stalk in airport terminals.. the customer service is really not doing well too, the calls we place consumes lots of money yet still they keep you waiting for a very long time that I had to hang up the call! I understand the flight fares are quite reasonable but Incase you something pops.. get ready to spend money on new tickets or what have you. So far.. please improve the customer care service and handle us properly. We are spending a lot of money on tickets and doesn’t wanna spend more on calling you again!🙄
They can’t help you on anything.
by pr****jr on 2020/04/08 21:31
Their policy states that they will assist you during this covid-19 pandemic but that is a big lie. Called them like 5 times nothing was done, and on my last call, they told me to contact united airlines and Brussels airlines for my voucher because they could not do anything for. I was the one who was supposed to get everything done at that stage. Meanwhile Brussels and United airline clearly state that if a flight was booked through a travel agency, passengers should contact the travel agency which will In turn contact them for any adjustments. This is definitely the first and last time I am using Them and I do not advice anyone to use them at all.
The App of the Future ♥️
by Umurundikazi V on 2019/10/04 14:52
Personally, i would recommend C trip for everyone if we had to rank all the apps it comes in 2nd place right after wechat, and right before Facebook that’s how much I love C Trip.. what I love the most is that anyone from anywhere can have access to it and they don’t need to pass through travel agencies.. how awesome is that.. Sincerely, i love C Trip..
Please improve to share my trip schedule with someone
by dPs' park on 2020/01/08 03:02
This app is great. Definitely one of the best travel apps ever. However, there is another possibility to be better than now, it is to add a function for invitations to share schedules. I reserved flights and hotels for My husband and I, but I couldn’t share the schedule with him. I just wanna let him check as I can find through this app such as another app from Trip advisor. Please consider this seriously !!
Biggest mistake
by stephanycristina on 2020/06/11 01:45
I plan one of my trips with this company and it was the worse thing I could do. First, they changed my flight so I had to pay more to get one that could fit the days I needed (their costumer support was terrible!). Then, I had to cancel my flight because of the COVID and I’m waiting for my refund since April 5th. I, again, talked with one of the customers service and they just give me excuses and saying to have patient. I’m really disappointed! I just want my money back, because it was great to buy with them, really easy! Until you have a problem, then you just have zero support.
Terrible app, terrible company
by Colinbenjammin on 2018/03/19 13:49
I wish I could give this app (and company) zero stars. Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)
Love CTrip especially for domestic travel.
by tsunaminight on 2018/11/02 01:49
CTrip is a very good company with great customer service. Lots of good deals with airfare and hotel bookings. Yet, to make it even better, they should add an option that allows you to book the HK and Macau ferries. Also, it would be nice if customers are allowed to add in their frequent flyer numbers with their airfare purchases whether it is with the operating airline or an affiliated airline within the airline groups such as SkyTeam, Star Alliance, or OneWorld. Thank you.
Misleading notifications
by Random3242432 on 2020/11/27 22:10
It keeps indicating that there is one message to read with that red dot. On opening the app there is nothing, nor have I ever ordered with the iOS app. Apple? Do something about this. They are abusing the notifications to try and trick you into open the app. Incredibly bad behavior. 2 stars stars because other than that it's OK, used them for a decade or so on other platforms when necessary. Not better than others by any real measure but at least they aren't owned by the exact same people.
My favorite
by shelemenem on 2021/02/14 04:27
I travel a lot and this is my go-to app for buying flights. It allows my calendar to send me notifications as well and keeps me up to date. I’ve also bought tour packages off the app and I’ve found it easier for me to handle everything in one single app.
Unfortunate experience
by Nas34$7 on 2019/05/30 05:42
I booked flights on this website then i had to cancel it. The website doesnt give enough info about the cancellation so i called the customer service they said if the ticket is not issued we can refund if it is issued already you have to pay 50 dollars. Apparently it is 50 per person. What bothers me is that first they issued my ticket to get 50 dollars per person then cancelled my ticket. What an integrity!!! I would not recommend any company trying to make money like this. Definitely will not use their service again.
Don’t trust this company
by KrishnaDasa on 2021/01/25 15:35
This company is good for purchasing but if something goes wrong, you can forget about trying to get your money through them. don’t bother! just contact airline directly. Trip is a Chinese company and They will give you runaround until you run out of time. Seriously don’t even bother working with them. They will delay and stal. It’s trick of the trade to the extreme. Better you contact airline directly and bypass them. I was able to get my refund which they blatantly tried to blame the airline as not willing to give.
Easy Booking
by Evan.Cox on 2020/09/28 21:23
My first time biking through this site and it was a breeze! They offered the best rates and deals to their customers! I signed up through the app and got an even better offer! I’ll continue to book my stats whenever I’m going out for business and visits!
Wish I could give a zero too!
by ChinaKT on 2020/03/21 02:46
Somehow this company doesn’t handle finances very well. My account has been frozen for services I did not use. I made booking through someone trying to start a travel business and fully paid for my trips. At some point the “financier” decided to defraud the company and chargeback some 50k+RMB. Since they can’t or won’t take those people to court, they’ve decided to freeze my and a few other people’s account until WE PAY THEM! Also, the iOS app stopped working from about January.
Trip is my go to APP
by ricky in china on 2021/03/06 23:04
When I travel I find Trip gets me the best rates at hotels all over the world. My business partner and I often compete to see who can find the lowest rates, I usually win, well we both win with great rates. I now travel often in the USA only and find the same experience.
Best flight booking app
by PittsburghPlug on 2021/02/18 21:33
I tried three other apps before using this one and nothing. Could find me even a one way flight. Thus found me a round trip and hotels and everything I needed. Highly recommend this before any other app.
Poor English, extra trouble
by GTJonnyBravo on 2017/12/04 14:13
The app is useful for aggregating different Chinese airlines, but when it comes time to make a reservation, I would highly recommend going directly to the airline or hotel website or a truly international travel site (China Eastern or Expedia). Otherwise Ctrip simply adds one more unnecessary layer (in contrast, though I’ve had other issues with Expedia in the past, they have also worked hard to contact the airlines on my behalf to resolve travel issues. You’ll get no such service from Ctrip.
Add more country currency price viewing
by Leo Sese Barr on 2019/10/05 00:42
Its a great app and easy to use, but Can you guys make the currency viewing of the price in Kuwaiti Dinar ? Your country currencies are so limited. Please make some more options because you got lots of users here who are using the app but “converting” at the same time to the money currency were using here in Kuwait. Thank you!
Tablet users beware!
by Ipodderguy on 2018/03/31 06:37
You sit down at the coffee shop, get out your tablet and keyboard, excited about planning a trip.... but CTrip appears to display ONLY IN LANDSCAPE mode!!! Guys, a LOT of people use iPads and other tablets. And they use them in LANDSCAPE mode, particularly when typing on a keyboard. Unless Ctrip is going to be a phone-only app, I encourage you to make it usable for people who use it like a laptop! Thanks for listening to your customers!
SCAM! Buyer beware
by 0ttara on 2020/02/29 23:41
This company and app deserves zero stars, their customer service will do everything it can to delay and rob you. I had a flight cancelled, so naturally I applied for a refund. The refund never came after over a month of asking them everyday just for the STATUS of the refund, I got nowhere. Now they’re telling me I’m outside of the limitation to apply for a refund, but they’ll “look into alternatives”. Unbelievably bad, the worst experience I have ever had with a travel company. Stay away from this company at all costs.
All-in-one!
by RuthnieB on 2018/10/18 16:10
This app was great for booking my flight, hotel, and train tickets for my trip to Thailand. Map feature is awesome, and things you can do helped me manage my poorly planned trip. Best travel app ever. Add currency converter and phrasebook and you wouldn't need anything else when traveling!
Welcome changes
by Hanyu Xuesheng on 2021/01/05 05:27
As others have said, this app makes life much easier for English-speaking people in China. I also welcome the change of adding Union Pay bank cards to complete transactions. Then I don't need to use my foreign bank accounts to book tickets.
No 3% credit card charge using app BUT....
by bulgogichoaheo on 2018/04/01 12:14
Booking a flight on the app I am only shown different fares, but not booking/fare classes. But it is very important to know if my flight is in M, U, H, Q or V class. That information needs to be shown! What a discrimination not to disclose this. Does Ctrip really want to keep its passengers in the dark? Come on...
Hotels are not accepting foreigners in China
by Travel in China my butt on 2021/03/31 05:49
There are tons of hotels that are not accepting foreigners in China and all of them you can find on the app. So, you book a hotel, then the hotel calls you and say ‘We don’t accept foreigners’. Again, you book, again a phone call. When you talk with customer service they will find you one or two hotels that are charging for few nights pure gold like you will have a Chinese in your room to massage you.
Necessary App
by Ghhfsdbnj on 2021/03/27 00:49
I’ve used this app for the last 5 years booking trains, hotels, and flights both inside and outside of China. While it’s been great for the past few years, recently I’ve had to use other apps, as the English version charges more for flights than the Chinese version of the app. Strange.
Favorite booking app
by kitttyykattt on 2019/09/23 00:13
I have used this app several times for booking hotels, flights and tours. I absolutely love this app. It’s easy to navigate and you can have all your information for a tip in the same place! I highly recommend.
Was This App Debugged?
by DSmith8 on 2018/03/10 02:35
I’ve recently encountered 2 serious issues with the Ctrip systems and the iOS iPad app. 1) some where in the recent past a change to the user data base screwed up my name. Fortunately I spotted the error in my name (western) prior to attempting to go through security with an erroneous boarding pass. After bringing this to Ctrip’s attention they eventually (not without encountering initial resistance from customer support), recognized that their system was at fault and taken financial responsibility for the error. 2) Simply resizing a hotel map loses all the hotels! How did this version of the iPad app get into production with such an obvious error? It appears to this old IT professional that Ctrip fails to take their obligation to deliver system operations and software development seriously enough.
Nicely designed experience!
by Sagarisms on 2019/01/13 16:21
Keep up the good work. Your app is probably I one of the nice ones out there next to Cleartrip. I don’t know why you folks removed the ease of scrolling through dates at the top though. Tech challenges should inform the UX :-)
A useful app
by theGittite on 2017/09/18 03:53
My favorite features are being able to pay with wehchat and having all my trips and hotels right here where I can see them, and also an address image to show locals and taxi drivers.
Love it
by SissyBurls on 2020/12/23 05:12
I absolutely love this app. Always the cheapest and have great places for our family to stay in!!!! Not to mention the great rewards program!!! I’ll never use another booking site again! We are here to stay!!
CROOKS AND LIARS
by SunShineLouLou on 2020/06/06 15:14
I couldn’t get a flight due to corona virus. I called prior the flight date and requested the cancellation and refund of my flight. They canceled and refused to refund me the money of a flight I couldn’t take just because the ticket was non refundable! It’s unacceptable to steal money from consumers ! Enough is enough ***** UPDATE : they answered saying the cancellation policy is airlines policy ! I had your logo on the invoice !!!!!!!! Where do you back me up when I purchase with you ???? You’re only the middle man ????
Trip is such an easy APP!
by Loudy3 on 2020/09/14 15:08
Trip is such an easy APP! No matter which Country I am in, the transaction is so smooth. I’ve never had any issue with CTrip; I’ll continue to use this APP and highly recommend it to all my friends and co-workers!
International booking app
by bookinh 88 on 2019/12/04 11:07
This app is easier then the Ctrip Chinese version if you are not from mainland of China . you can use your credit card and passport as default. You can book the train ticket as usual but the ticket will not issued to you right away online I think this is the railroad policy.
Great app, just one thing.
by Unresponsive app on 2019/07/31 06:06
I really like this app with all the specials and deals that it pulls up, but man I wish the military time has an option to be changed. I know I should just learn how to tell military time but it would be better if that was an option to change.
This English version is no prize
by jabarnes48 on 2018/07/29 09:58
Basically nothing works in this app. In the middle of a search it will jump off to a different place. I’m constantly having difficulty with it. It’s like it was made by children! I’m a long-time customer and I’m constantly jumping to somebody else’s company because your app is so lousy. My wife uses Chinese C trip and the prices are 2/3 of what they are on English version. it’s like you’re trying to screw me for the extra cash.
Hotel
by skzana6 on 2021/03/10 00:18
My room was very clean Was kinda disappointed because the pool hot tub fitness center and the Starbucks coffee stand was all closed due to this COVID. I understand but was not notified when I booked the room. Wish I would’ve known I would’ve found a different and cheaper hotel
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All Versions
4.0
12,731 total
 5
10,988
 4
1,023
 3
255
 2
92
 1
373
Current Version (7.29.0)
5.0
12,381 total
 5
10,748
 4
990
 3
234
 2
74
 1
335
Version History
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