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Keyword Volume Hits KEI Rank
fasta driver
0.00
7
yandex alisa
21 K
4
rido driver
0.01
4
taxi finder
0.00
4
easy taxy
0.00
3
taxibeat ltd.
0.00
3
cabs mobile
0.00
2
car rides
3.81
2
bolt car
11.14
1
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App name
Bolt: Fast, Affordable Rides
Description
Bolt (formerly Taxify) is a transport app for requesting a fast and affordable ride. Just tap the button to order a ride, get picked up by a nearby driver, and enjoy a low-cost ride to your destination. How to request a ride with Bolt app: 1. Open the app and set your destination 2. Request a driver to pick you up 3. See your driver arrive in real-time 4. Enjoy the ride to your destination 5. Pay in-app or in cash (available in select countries) Bolt app features: • See the ride price upfront, and know how much you will pay • The app helps to set your pickup location even if you don't know the exact address • You can rate your driver to give feedback and help us improve the service quality • Add your credit card and never worry about carrying cash again. We'll email you the receipt after every trip Bolt is available in 25+ countries and 80+ cities around the world. We rebranded from Taxify to Bolt in February 2019. Bolt’s mission is to bring fast and accessible transport to millions of people around the world, while helping thousands of drivers support their families. The next time you need a ride, take Bolt! Earn extra money with your car. Sign up as a driver at https://partners.bolt.eu Have questions? Get in touch via info@bolt.eu or at https://bolt.eu Like us on Facebook https://facebook.com/bolt Follow us on Twitter http://twitter.com/boltapp
Money Too High
by Bolt app is expensive on 2020/12/02 12:19
Its very bad when i get stuck in a traffic it reads into my money and it goes higher.am i the cause of the traffic You have to work on that please or we will stop using the app many are complaining
Mrs purity
by mrs purity on 2020/12/01 15:47
My ride it’s always enjoyable
Good app
by Street Boss (from Nungua) on 2020/11/30 17:40
I really like this app and the drivers are very calm and respectful❤️
Dr
by Joseph Hollin on 2020/11/30 12:07
Thoughtful
No stars! Travelers Beware
by Queen_Tut on 2020/11/27 22:33
This app is used to SCAM foreigners. I’d never heard of Bolt until I got here. I keep trying to use the service, hoping I’ll have a good experience eventually, but today was the last straw. I’m a woman in Tanzania (been here only a few days) and have had a terrible experience with every single ride that I’ve ordered. Today, every one of my requests was canceled by drivers. One driver honked his horn and threw up his hands as he drove by and simultaneously canceled the ride, marking it as if he couldn’t locate me. Liar. The drivers are super unprofessional and will ask YOU for directions to the destination even though they have GPS on their phones. Drivers will cancel the ride while you’re in the car and ask you to rebook so they can accept and get paid again. One of my drivers made me late for church because he wanted to act stupid and pretend he couldn’t find the way to the church. As we were only a couple streets away, he turned around and went the opposite way saying the original way was no good. I called my Swahili speaking guy friend, and what do you know?! The driver suddenly remembered how to get to the church. My trip ended up being 12,000 shillings for what was supposed to be a short ride. Another driver WhatsApp’d me with his refusal to pick me up because I was paying with my card. He said he only accepts cash— forget the fact that card is a payment method on the app. This raggedy app wouldn’t let me cancel. I ended up having to walk about half a mile to try to find the driver. A security officer at the gas station he was parked at called him and made him come over to me. Then the ride was magically canceled during the ride, so I had to work out a cash deal or be dropped off in the middle of the busy highway. If you do pay in cash, make sure you have exact change or really big scary guy with you, because some of these guys will refuse to give your change. And then there are the fees. With the drivers doing all this foolishness, you get charged fees for rides that never happened or rides where the driver is lurking close enough that the app says he’s arrived, but he’s no where to be found. I’ve made complaints and support has been okay with handling some issues but not all. I keep having to make complaints. I’m afraid it’s going to look like I’m making stuff up after a while. I’m just going to pay the higher Uber fares to get better quality service. Looks like maybe Uber has higher standards and better rules for its drivers. Bolt has cheaper prices, but in the end you’ll end up paying way more than you should.
Directions
by 1rbill on 2020/11/27 13:49
You have to show the directions on our map too not the drivers only
Irrelevant reasons to block orders for 24hrs
by odogwu maley on 2020/11/26 15:41
Now as you must you can’t tap into the driver’s cell phone while his on the call with the passenger he is about to go pick,now some drivers are actually nuts to the extent that they will tell you they can’t go to your destination online that they want to go offline,and as a result of that I have to cancel the order and it’s happened consecutively which is not my fault so why must account be blocked for 24hrs
Support bug
by martynaskairys on 2020/11/26 07:59
Support not working on Iphone X. Nothing happens.
Longest waiting time
by vaniko015 on 2020/11/26 07:38
Cars are sent from amazingly far locations to me. I have to wait up to 10 minutes driver to arrive even though I live in center location in Tbilisi.
HELLO
by ka.brizzy on 2020/11/25 21:54
Fast and convenient
Bad driver - wrong route and was harassed by the driver.
by Cole&w on 2020/11/25 21:54
I recently entered a Taxify trip from a driver “Sibiru” plate number: FST854GQ (on the car) and FST954GQ (on the bolt’s app). This driver didn’t know how to read his map and instead of using a valid route. He entered the wrong one to a totally wrong direction. Afterwards I was in a 1 hour traffic, which caused us to go back to the pick up location. So essentially this trip was useless, the driver useless, was charged in full and also almost harassed by the driver who tried to enter my house. The fact the driver could have different plate numbers than was seen on his car is alarming since something could happen and the driver would not be found.
Cruise ship
by givencidrip on 2020/11/25 09:13
It’s an Cruise ship
Customer support is non exiting
by Iinot on 2020/11/24 17:57
No mechanism to dispute a ride, there is no way to contact customer support
Miss Gare B.MONEY
by B.MONEY GARE on 2020/11/24 10:34
Response so fast Nice cars Cool drivers
Love
by lyrical_flex on 2020/11/23 16:58
It’s quite simple
Nice ride
by still password on 2020/11/22 13:35
Nice ride
Cool
by GreatMax... on 2020/11/19 17:02
The cars are cool and with Ac
Best way to move in ur own convince
by Awonuga Snr. on 2020/11/19 15:37
Really enjoying and love every of my rides, got cool clam drivers that know how to deliver safely...😎❤️
Rude drivers
by lisaaaaadghhd on 2020/11/19 13:22
90% of bolt drivers are so rude and aggressive as well
Rating
by yomizino on 2020/11/18 13:34
Very nice 💯💯
Service
by rutherford cyborg on 2020/11/10 08:30
It’s very fast and convenient .its a very nice app
Scam
by Bob unkrich on 2020/11/09 04:08
People have started scamming in this app, they use people’s number to create new account ,after that there will be a free ride at first and then a code will be given!That is where they will take location when they reach there and it will be 0.00¢
Good app
by gahsjekk on 2020/11/06 09:29
I love it
Smh
by Sallybabz on 2020/11/05 09:30
I just requested for a ride, the driver accepted, said he had arrived and started the trip. Then after a few minutes ended the ride and I have been charged. I ain’t paying for thatso you guys should rectify this.
SAD and BAD
by MiMo.22 on 2020/11/03 01:25
I have 2 Bad and Sad memories with BOLT First is around 1 year ago with some aggressive driver who mad problem for me and my business partner during the trip ! And already Bolt just in a funny way promised us ! They will punish this guy ! ( Oh Mama ) The second is about 1 day ago ! I just forgot to finish my ride ! and they took from my bank account 90 PLN ! That’s really sad because imagine maybe I got some accident and I dead ! You should charge someone who didn’t use your scooter !?? That’s really big and bad bug BOLT or if it’s for some other reason there ! It’s really SAD because it’s kind of stealing money from people ! I am mentioning again ! I just forgot finished my ride ! and you could check with GPS it didn’t move anywhere! And for what reason you charged me ! I delete your app, as I got from my first story so far so good ! You don’t care about your clients you are just thinking about money ! If you care about your future clients update your app very much fair ! I hoped for rating I would use the 0 star but that one is very much enough for you BOLT !
Fantastic Service
by Sedofia on 2020/11/02 11:35
You are doing well compared to your competitors. Keep it up
نصب او خطا
by طدالاا on 2020/11/01 17:08
ليش ياخذون مبلغ زايد عن المحدد في البرنامج اخس في نصب فالموضوع
No customer service
by Smockers99 on 2020/11/01 13:48
No customer service needs this company is garbage
Winner bolt
by winnerbolt on 2020/11/01 11:28
Easy movement with bolt. Love you keep doing your good work
Great for Vilnius
by Bucnballer on 2020/10/30 12:38
I’ve only used the service here in Vilnius but it is great. Reasonable prices, convenient timing and mostly good drivers. I’ll keep using it when I need a ride.
Wrong map
by Lastborn149 on 2020/10/30 12:09
Wrong map
bad
by hovanness on 2020/10/26 07:10
i put my number and my counterys code its gives me inccorect or error 1005 useless app
Daniel
by wandryhve on 2020/10/22 09:40
When will I get promo
I love it
by giliden on 2020/10/21 10:54
Service is good
Missing the basics
by pete071 on 2020/10/20 05:40
No way to order a scheduled ride or get in contact with someone, pretty poor copy of Uber.....
Extra charge
by Aninymous💔 on 2020/10/17 22:25
Their technicians and customer care service are totally rubbish and less encouraging. I ordered and used a ride even still tipped the driver unknowingly to me I’ve been charged extra in claim of fraud check on my atm card I used in paying online. I contacted the Customer care service and they couldn’t assist me, asking irrelevant info which I’ve provided...they asked me to wait 14working days which I did, it’s been over a month now.
Mr Olawale
by olawale_Dc on 2020/10/17 20:37
He’s a professional driver
رائع
by ManarA1418 on 2020/10/15 17:58
برنامج أكثر من رائع ومريح ونظييييف
Worst can hailing service in Nigeria!
by mloghuy on 2020/10/15 13:44
Largely known to be affiliated with SARS & the Police. Unlawfully kidnapping youths because they dress well.
You drivers are working with police to extort from us in Nigeria
by innocent nigerian on 2020/10/14 12:36
There’s are so many cases of your drivers ,taking passengers to the police ,and giving them informations on where passengers are living ,for Nigerian police to extort steal and kill ,do something about
Unsafe
by alabinrin on 2020/10/13 14:36
Unsafe. Risky.
Kidnappers
by khaljs on 2020/10/13 13:12
Delete it Kidnappers
Very inexpensive
by Gordiegolf88 on 2020/10/13 13:08
Way to get around riga. Thank you.
akel khara
by Ali.mek.342 on 2020/10/10 23:01
3efet allah mn wara akel kharahon
Cancellation
by Tin___ on 2020/10/09 16:21
I I wish drivers didn’t have to ask you to cancel the ride every single time you order Bolt. Otherwise such a great and affordable app!!
لا انصح به
by Mariam Alzamil on 2020/10/09 12:05
لا يوجد مصداقية بالاسعار! وغير متعاونين في تلقي مشكلات العميل وحلها بالشكل المطلوب.
قلة عدد السائقين
by mimialqahtani on 2020/10/08 10:49
ارجو الإنتباه إلى قلة اعداد السائقين مما يستدعي طول مدة إنتظار العميل لحين وصول السيارة كذلك اغلب السيارات ٩٠٪؜ منها قديمة وذات رائحة كريهة و غير نظيفة خاصةً سيارات الأجانب ارجو توجيه السائقين الحرص على نظافة المركبة
Best driver
by Zuniga De Bush Banker on 2020/10/07 09:32
The driver such a cool guy trust me ..
Terrible remark
by cruscyrus on 2020/10/04 18:19
The drivers on this app are known to harass nigerian women sexually while they also act as baits for Corrupt police officers /SARS I’d advise any existing customer to uninstall this app And as for the ones who are about to get it...don’t try downloading it at all
Delete the app ASAP
by amyna143 on 2020/10/04 18:06
Very terrible service they harass and kidnap their riders
Endangering Human life.
by Bobby The General on 2020/10/04 17:21
Your drivers in Nigeria are working hand in hand with a rogue police squad called “SARS”. These people are harassing, extorting, and KILLING young Nigerians. Bolt has been silent about this and no proper action has been taken against the drivers involved to serve as a deterrence. Female Nigerians are even worse of than their male counterparts as the can not book a ride on your platform without fear of being sexually abused, insulted or raped. You need to vet your drivers more, if you need to up the requirements to a certain level of education and make all drivers bring you 2 guarantors to be able to work on your platform then so be it. This nonsense must stop!
Bolt is not safe
by harrisonten on 2020/10/04 16:51
Bolt is not safe. The customer service poor. Drivers extremely rude.
Worse App ever
by o2460 on 2020/10/04 14:19
Bolt is very unsafe for the riders, not only are they incompetent they support police brutality on young citizens and I won’t recommend the app for anybody. I am going to uninstall the app from my phone
Don’t use bolt
by tyuhgggygyyyyyyyyyyyyyyyyyyy on 2020/10/04 13:44
The drivers is working in conjunction with the thieves in uniform. Stop using it to stay safe. Use danfo to avoid paying money when they kidnapp
Snitches and bad service
by jobi053 on 2020/10/04 13:32
Do not use bolt!!!their drivers work with the police to harass and extort innocent citizens. Do not use bolt!
STOP COLLABORATING WITH PEOPLE TERRORISING YOUR CUSTOMERS
by #ENDSARSNOW on 2020/10/04 12:22
Why Would your drivers work hand in hand with SARS officer, if this persist many would boycott BOLT NG and that’s a great loss to you and your company.... Get something done about it and work on your Drivers.
Bolt drivers and Sarz same criminals
by King Soopn BM on 2020/10/04 11:18
Bolt drivers and Sarz are working together 🥵🤬😡🥵
Rude drivers
by osagede elohor on 2020/10/04 10:35
Their drivers are so rude and uncouth. It’s either they insult u, take longer routes or connive with SARS just to prove a point. Boycott this app now!!!
TERRIBLE
by ENDSARSNOWWWWWW on 2020/10/04 10:30
This app allows its riders do as they wish, their drivers set up kidnaps, harassment and extortion. The app doesn’t want to be accountable for the actions of its drivers. Use at your own risk
Criminal app
by endsarsbrutality# on 2020/10/04 10:28
App designed for drivers to rob customers with the help of a robbery squad in Nigeria... app should be removed from IOS. It’s criminal.
Snitches
by saka manje on 2020/10/04 10:18
Bolt drivers works with the police men in Nigeria to arrest innocent citizens..drive them to unknown locations where they will be arrested.. we don’t want bolt anymore
Unsafe
by faethatdoesntgaf on 2020/10/04 10:17
Their drivers work hand in hand with kidnappers and arm robbers I suggest you use Uber.
Bad Customer Service
by Dej101222 on 2020/10/04 10:15
Don’t use Bolt, their drivers now works with Kidnappers.
Bad company
by tundedamian on 2020/10/04 10:07
You are not safe with their drivers
YOU ARE NOT SAFE WITH BOLT
by candidcandor on 2020/10/04 09:39
There is no customer protection on this app. Bolt drivers collaborate with dirty coos who beat you, steal from and basically abuse your human rights. People have been shot at too and the company does nothing to sanction or punish bad drivers. Be careful with bolt. It’s best you use another car company.
Terrible
by ...7kehii on 2020/10/04 09:22
In Nigeria, they are in cahoots with armed robbers and gun men to extort kidnap and exploit innocent citizens
Disgrace
by H-blvck on 2020/10/04 09:21
You guys are a very big disgrace , you team up with sars to Harass youths ...shame on you , I advice if you are youth do not download this app cause you are putting yourself at risk ...rubbish.
You blot are useless people working with sars and efcc you all are going to loose customers
by ijoba 11897 on 2020/10/04 08:57
You
Do not use
by #EndSars on 2020/10/04 08:42
Most of their drivers are crackheads and criminals. They claim they’re independent contractors but more vetting could be done.
Armed robbers
by jefferson462 on 2020/10/04 08:33
Bolt is the worst app you could ever use ,they work hand in hand with armed robbers ,kidnappers and their drivers act as spies to the SAS unit of the police Force .. Avoid bolt ride please if you can it’s now been used by criminals
Poor service
by kennyKlm on 2020/10/04 07:39
Your drivers are not safe
Thieves working with sars
by d123ra on 2020/10/04 01:03
Your drivers are criminals,tufiakwa your drivers are working with sars,never shall I use you stupid and life risking service,bye
Bad collaboration
by eva97340 on 2020/10/03 22:14
Some of your drivers are working hand in hand with sars and police force just to seek more money
Sars harassment enabler
by anoinyt on 2020/10/03 21:49
Sars harassment enabler
Bad location problems
by pickup lication on 2020/10/02 10:25
For pickup - I choose address exactly but it keeps jumping to some other nearby So i change again it jumps again and again Does same to my wife and to nephew etc Uber never has this problem
Great trip rate
by ledesba on 2020/10/01 18:06
With multiple discounts, I get my rides almost free. Thanks to bolt
Scam app
by David0965 on 2020/10/01 03:52
Scam app don’t ever use it . I was debited while the driver never showed up and it turned out the driver was far from me . No trip made and I was debited
BUG: Unable to attach file in conversation
by olkeene on 2020/09/30 07:22
Iphone 11 pro max, dark theme. During conversation with support I wasn’t able to attach file since the bottom left corner is white hence the icon is invisible. Can send a screenshot is needed
NOT FAIR!!
by shymole on 2020/09/28 11:23
One of your drivers beat up my girlfriend and that’s not cool,, she reported via your mail yet no reply from you guys
Ride
by dave9ice on 2020/09/27 06:39
Great ride
It’s too expensive in Abuja
by barrister ken on 2020/09/26 18:10
I have over 10 rides in a month and with a few of over 4thousand for a 45minutes trip every time is really expensive. So I’d really like y’all to look into this.
5Star
by Waywardx0 on 2020/09/26 17:56
Real good
Bolt keeps spamming
by Joe-Mc-1 on 2020/09/26 10:14
Service is just as any other but what drives me crazy is that they keep spamming inside the app and email. Email can unsubscribe but inside the app no. And the messages are pointless. Scooters are one example, keep pushing their use, if I don’t use them so I don’t need to be reminded that maybe I would like to use a scooter.
Good
by zeoliE on 2020/09/25 15:13
I love is driving
Me cobraron mas de lo debido
by Omarquinteroa on 2020/09/23 17:39
Tenia un cupon de descuento de 2.8€ e igualmente me cobraron el monto total, son una estafa.
Satisfactory
by honest6868 on 2020/09/23 10:28
Both is the future
Disregard for the safety of passengers
by JustObedStarboy on 2020/09/22 23:30
I ordered for a ride and for 20mins the driver never moved to my pickup location,I called to find out why he wasn’t moving to my location and all he could tell me was I could order for a different ride if I wanted to.I later called to complain about my displeasure only for him to threaten me and tell me I was going to die before the next morning.I found it so funny because on order apps such drivers would be banned or blocked but Bolt doesn’t even give warnings to drivers for being rude to their passengers
Lawer Samuel
by sammy lawer on 2020/09/19 08:55
Bolt is easy to get , very enjoyable rides , it just got this awesome service
Awesome
by nrsdodo on 2020/09/17 05:42
The services is perfect
Very Accurate
by love lifetime 1 on 2020/09/17 04:56
And the more you use the more you get discounts. Right now I have used discounts worth 3000 Naira.
Thanks
by mfistorose on 2020/09/16 16:26
Great G
Review
by papaarinze1 on 2020/09/16 09:21
Honestly am impressed with the service, keep it up
Charged extra, poor customer service.
by I gotta pay for this??? on 2020/09/15 14:52
Our driver changed our destination without consent. When we found out we were going in the wrong direction, we insisted the driver turn around and drive us to our original destination. We had to pay for the extra trip, which was 3x more than our original cost. The worst part was that there was no confirmation in the app asking if I was ok with the destination being changed. The driver changed the destination and we were charged for it. 2 days and numerous angry messages insisting on a refund got us our money back, but now bolt charges us a little extra on our rides so they can make up for their losses. It’s disgusting. They think people are stupid and won’t notice the prices increased.
Review
by kaakyire k on 2020/09/15 08:52
Very good,humble and friendly driver Keep it up
Love it
by Aiku Joseph on 2020/09/14 18:30
I love the ride
Absolute garbage scooter experience
by evemorgen on 2020/09/14 07:13
to;dr - they'll charge you for pushing their scooter for couple miles. You're better on foot then using bolt scooter. First of all, every time I opened the app, it stopped my music playback in the background. Super annoying. Second of all, 75% of my trip was in the "low speed zone" which is bogus because there are dedicated bike lanes to be able to commute faster then on foot. In low speed mode I had to push the scooter to the service zone since it wouldn't react to the accelerator. I cannot recommend it at all.
Unable to download the app on my phone
by Beeberry131014 on 2020/09/11 06:30
Hello I’m unable to download this app on my phone. Can you take a look at the app again to delete the bugs Thanks
Excellent
by bae pumpkin on 2020/09/10 20:25
Excellent
Nice rides
by iamachangedprince on 2020/09/10 10:34
I love using it cuz the rides are the best
Bad customer service
by Soleil's musica on 2018/08/07 21:10
I used Taxify for an entire year and never had any issues with it, then I had a driver pick me up and was rather agressive and basically drop me off in the middle of a busy street at a traffic light because he wanted to get rid of me and not drop me off at the train station when that was where my destination was. When I tried to contact Taxify’s customer service about it, they never responded because the payment method was a credit I received for recommending Taxify to a friend, the IRONY now is laughable because of how awful their customer service is and their blatant disregard for passengers safety. I’ve already deleted the application and told all of my friends to do the same. #BYEFelicia
They may overcharge by 70!!!
by Deceived user. OVERCHARGED on 2018/12/27 17:10
I was using this service to n daily basis. In most cases drivers are professionals, but last time I got driver who didn’t know rotes or specially was driving wrong directions to increase driving time. When we riched the destination application showed 70% MORE amount than ride costs. Regular taxi would take 16-20 GEL but this application charged 35 GEL !! CARL 35. Even driver was surprised by this amount, when I said it’s too much driver said that application sometimes overcharges, he agreed with me but said if i won’t pay he will have to inform Taxify to block me. So I payed having hope to refund that amount. I contacted them trying to proof that I was overcharged, asked them to check rotes driver took. Young woman from support checked and agreed that driver took wrong directions and it made about 4 additional KM and didn’t say anything about crazy charge they took. So they agreed that driver was hitting cycles around city( we several times argued) and agreed it was too expensive but they do not gonna refund. So if are ready to be overcharged because application decides that you are capable to pay go a head. I was using this app to go to work and back everyday and I had five star rating, but decided to delete it.
Unsafe and bad customer service
by Tunisia User on 2020/08/21 13:12
I had a bad experience with an aggressive/impolite driver. I couldn’t find a way to report the misbehavior during the ride. I called the customers service as soon as I arrived to my destination. I was in a hurry, otherwise I would’ve gone to the police station directly. The customer service was busy. I had to call again and again (apparently they were receiving too many complaints to handle them at the same time). I reported the incident, and asked if I can send them the recorded conversation with the driver by email. They said no, upload it through the app, knowing that the app doesn’t have an audio upload tool. I ended up uploading the file on gdrive and sending them the link via the app. Then I called again to check if they received the file. Again, not responsive. After several attempts I was able to reach another customer service employee who was not able to follow up with me because he’s not the one I talked to on the first time. He said they’re gonna call again. Still waiting ... Total disaster !!
SAD and BAD
by MiMo.22 on 2020/11/03 01:25
I have 2 Bad and Sad memories with BOLT First is around 1 year ago with some aggressive driver who mad problem for me and my business partner during the trip ! And already Bolt just in a funny way promised us ! They will punish this guy ! ( Oh Mama ) The second is about 1 day ago ! I just forgot to finish my ride ! and they took from my bank account 90 PLN ! That’s really sad because imagine maybe I got some accident and I dead ! You should charge someone who didn’t use your scooter !?? That’s really big and bad bug BOLT or if it’s for some other reason there ! It’s really SAD because it’s kind of stealing money from people ! I am mentioning again ! I just forgot finished my ride ! and you could check with GPS it didn’t move anywhere! And for what reason you charged me ! I delete your app, as I got from my first story so far so good ! You don’t care about your clients you are just thinking about money ! If you care about your future clients update your app very much fair ! I hoped for rating I would use the 0 star but that one is very much enough for you BOLT !
HORRIBLE !!!💔🤬😡
by Good lov on 2019/12/07 15:25
Wouldn’t even advise my worst enemy to use this app. It’s a BIG SCAM! I took a ride which was meant to be 4500 but an additional 2k was put to it. I ended up paying 6500 for my ride. After my ride, I got an email from taxify showing the amount the ride was(4500).I quickly sent an email to them saying that I paid 6500 for it and I wanted a refund of 2k back. After carrying out the investigation, they asked me to send my account details so as to make a refund, which I did. For 5Good weeks I kept emailing taxify saying I haven’t gotten a refund back and they kept replying my emails saying they would make the refund soon and I should wait a little. To cut the long story short, I never did get a refund and a two month have passed now. In as much as Uber cost more money, I would rather use their app because I know if anything like this happens, before the week runs out i would already get a refund. Plus their employees are very professional. Taxify just picks anyone from the streets and Gives them the job! Stupid
Great service in Bucharest
by Charlesfsl on 2018/09/07 10:05
We have used Taxify for a week while visiting this city and must have taken 20 rides - every one of which were superb - and the price very reasonable. Several of the drivers spoke excellent English which was a real help as a tourist. We never waited more than 5 minutes and in contrast to the regular taxis we were never cheated on the fare. One thing- Taxify should add a place to add a tip when rating the drivers. I wanted to do this several times when the driver was especially helpful. Overall I was very satisfied with this excellent service.
Seriously bad - app, customer service, routes
by xrajiv on 2019/12/30 21:37
My first booking was in London and the driver said he is stuck and would take 15 mins instead of 4 mins, so he can cancel. We agreed to cancel and I still got charged £6 cancellation charge. Customer service [Stefan] is unhelpful, outright rude and dishonest. They refuse to reverse the charges, £6 is not the concern but by principle putting the customer in a helpless situation is — if I cancel I get charged, if driver cancels (or not) I get charged. Since Bolt has access to my credit card, they think they can charge me whatever. Driver sounded genuine on the reason to cancel but it seems Bolt is happy to fraudulently collect the fee from me anyway. Being the only alternate to Uber in London, this app seemed a necessity but they’ve lost my trust. And Stefan, thank you for your coupons but they will not compensate for your dishonesty and outright lies.
Scam and Rides No-Show but leave u waiting
by Michael6383928 on 2019/07/17 10:46
I wish I could tell you how the ride was but none pick me up, just make me wait 20 minutes before cancelling, then reconnecting to do this with a new driver again and again. Tried on two different days in the center of Paris, matched with 6 different rides but they all cancel on me. They have no customer support because you can only complain about completed rides. I wanted to pay to use your service but the cars would drive around for 15 minutes then always cancel. Driver doesn’t answer calls or messages about what is going on. Not sure if your drivers actually exist. Always gave up and just used Uber which showed up in two minutes. Uber is much superior, just wish I could get money for the time wasted trying this joke of an app.
Very disappointed with this company
by Tamar_M on 2019/01/21 16:25
I am using Taxify in Tbilisi, Georgia. They say one price but charge you with more almost always. Today was my final ride with them. The initial price said 4.10GEL but I was charged with 6.10GEL. Thank you very much, taxify! I am going to delete this app and never use their service again. They used to say a range of price before the update but they've "updated" the app to say only one price which is almost never correct. So don't trust the price it says initially, you will be charged way more. I submitted 2 claims for being overcharged and they sent me promo codes to return the overcharged amount but I am done with the claims, it just keeps happening over and over again. Be aware, you will be charged with more then it says, at least this is happening in Tbilisi, Georgia.
What a Relief!
by Teaisbetter on 2019/07/20 21:18
I am in Budapest and needed a safe way to get a taxi and pay by credit card within an app. Uber was kicked out of Hungary a couple of years ago. I tried FoTaxi and it worked to call cabs but was not intuitive and the drivers did not know how to allow me to pay within the app, so I changed to Bolt and it has been wonderful! Many drivers. Pay within the app. I can tell how far the car is from the destination. It is stable and intuitive.
Charged extra, poor customer service.
by I gotta pay for this??? on 2020/09/15 14:52
Our driver changed our destination without consent. When we found out we were going in the wrong direction, we insisted the driver turn around and drive us to our original destination. We had to pay for the extra trip, which was 3x more than our original cost. The worst part was that there was no confirmation in the app asking if I was ok with the destination being changed. The driver changed the destination and we were charged for it. 2 days and numerous angry messages insisting on a refund got us our money back, but now bolt charges us a little extra on our rides so they can make up for their losses. It’s disgusting. They think people are stupid and won’t notice the prices increased.
Your app has so much bugs
by Definition by character on 2018/08/19 09:22
Your app has so much bugs that is neither reliable for drivers or riders. I can’t count him many times it gives wrong ETA of driver. Sometimes I hail a Taxify and it says the driver is 5 mins away when he has arrived. Other times it says driver has arrived when he is still far. The turn by turn navigation is also very poor. It lags and is not current. Driver would have made a turn before the app reflects this. Also the app refuses to pull up my home address when I hail a Taxify. Sometimes it also directs drivers to the wrong place. So, I can go on and on. Get good developers to work on your app. The quality is very poor. Very poor. The. I can review and it seems with each update nothing is done to make improvements.
Payment does not function as expected
by adahung on 2019/09/10 09:43
I have a credit card added into my account but Bolt app asked me to add a card when I request a ride. I re-entered my card info and it asked me to scan my card for security reason. Nothing happened when I have my card scanned with a complete green box shown in the app. I tried another credit card and it still didn’t go through. There is a use cash option but nothing happened when I tapped on it. It is super annoying when you tried to get a ride with time limitation. It’s also my first time using Bolt so the user experience is pretty frustrating.
Extremely disappointed.
by freddytellsthetruth on 2018/07/11 14:45
Im a user of all the taxi apps out there. This app started as one of the best and became the worst in one day. The truth is, I can never find a car in this app and when I do the price is extremely high. The reason for this one star reviews is due to the amount I payed on my last ride. Which ended up being doubled what I usually pay in other application like this one. They give you a range of money you need yo pay and my ride was doubled of that amount. I talked to the customer service and they didn’t do anything. So, bad customer service as well. This app sells you rides for cheap and they end up being really expensive. Bad service, low cars, terrible customer service, low quality and expensive. Do not trust this app.
Great taxi service and great app
by Dave McA on 2018/04/07 09:12
I live in Budapest and am always extremely happy with the app and the Taxify taxi system. The customer service is also excellent, in sharp contrast to the generally poor customer service found in enterprises in Hungary. I am puzzled my the negative comments another reviewer made about this. Uber no longer exists in Hungary but you’re in good hands with Taxify, at least in my extensive experience. I’ve never used it in other cities in Hungary.
Worst cab service
by Ms Kimwele on 2018/12/05 09:50
I have been using Taxify for a while however I am increasingly getting disappointed. This year especially. Majority of the drivers have very little regard for the clients this was made evident when one driver deemed it fit to raise his voice at me due to canceling my request as a result of delayed pick up. In addition drivers have chosen to take the longest possible routes & switch of their GPS system to increase payment charges. NEVER USING TAXIFY AGAIN .
Bad driver - wrong route and was harassed by the driver.
by Cole&w on 2020/11/25 21:54
I recently entered a Taxify trip from a driver “Sibiru” plate number: FST854GQ (on the car) and FST954GQ (on the bolt’s app). This driver didn’t know how to read his map and instead of using a valid route. He entered the wrong one to a totally wrong direction. Afterwards I was in a 1 hour traffic, which caused us to go back to the pick up location. So essentially this trip was useless, the driver useless, was charged in full and also almost harassed by the driver who tried to enter my house. The fact the driver could have different plate numbers than was seen on his car is alarming since something could happen and the driver would not be found.
Uber vs Taxify Ng
by Eccentric_fly on 2017/12/26 22:14
I dunno who gave this app a low review in comparison with uber. My belief is he/she works for uber. I use both regularly/daily. Based on my eperience, Uber is a tad bit cheaper but more often than not, there simply isn’t enough of em around so there’s almost always a surge. Meaning Uber takes longer and costs even more. Icing on the cake is there’s no cancelation fee with Taxify so drivers are compelled not to be rude and obnoxious as is the norm now with Uber ( my personal experience/opinion).
Wonderful
by Sharonhodo on 2018/09/21 09:27
Taxify is a bit confusing at first if you’re unfamiliar with taxi apps, but very easy to navigate once you understand the basics. The prices are great and the drivers have always been very kind. When they realize I don’t speak Slovak, they almost always switch to English immediately ensure I understand as much as possible. Overall a wonderful app with wonderful drivers.
Poor customer service
by TsTsabz on 2018/11/26 19:55
I used Taxify quite often , but I will never use your service with my own money because it takes extra charges for cancelling the ride without any information in advance. Its unfair towards your customers. I wrote with complain to customer support and they wrote me with their standard texts that the driver should be compensated for those 4 minutes that he spent on the way to me in order to pick me up , but the thing is that you should inform your customers about changing the procedures while making service for your customers and then people will decide whether they are okay to risk and maybe spoil their money.
Worst service ever
by iskabae on 2019/08/31 09:17
If I could give no stars at all, I would. Bolt has the most terrible customer service I have ever used in my life. Their drivers are reckless, rude and unprofessional. Cases of riders being verbally and physically assaulted have been reported on multiple occasions, yet they refuse to take any action. All they care about is making their money off the back of these drivers. Their customer service is extremely hard to reach, they do not reply messages, and when they do, issues take donkey years to resolve. Their drivers manipulate the GPS and cheat riders, and Bolt do nothing about this. It’s a terrible experience, and I wouldn’t advice anyone to use it.
Useless
by Maddie803 on 2018/07/03 10:10
The app didn't accept any of my cards even though I cleared them with the bank just to be sure it wasn't my bank. Then when I try add another card, they force you to scan the card (which barely ever works without fidgeting around for 10 minutes) only to find out that the scanner doesn't work for unembossed cards. Basically been wasting my time for the past 30 minutes. I try my Amex - they don't accept that in any countries other than Australia and countries with Euro but how was I supposed to know that ? I wish I could rate this app zero because of how little it helped me and how much time it has wasted! Don't download it. Stick to UBER.
Worst Customer Service
by HelloThereHun on 2018/03/29 13:55
If you want cheap rides then this app is for you, but god forbid something happens where you need to reach out to support, expect to be ignored. I was on a ride and the drivers phone turned off, he drive me to my destination but when I checked later, he ended the ride across town and I was charged double what I was suppose to pay. I reached out to support and I got nothing, I waited a day and then again nothing, so I waited again and nothing. I finally reached out to them through email and of course you guessed it, absolutely nothing. I now have to fine a claim with my credit card company and use other transportation apps.
Take a screenshot to the price before the ride
by shelyharo on 2018/10/12 20:29
I was told that I will be charge 50-68 € to the airport, when I got there I just accept to pay 158€ so 3 time more. I couldn’t refuse because I was in a hurry, i thought it wasn’t the right moment. So I contacted customer service later and the only thing they said is why I accepted to pay the rate if was to high. So what supposed have to do at the moment if I was in a hurry ? It was my first time using their service and definitely the last. That happens when you try to save some money.
Dont use in Warsaw
by mehmetfatihbulut0 on 2018/08/24 10:45
I used the app for several times. I request a car and driver picked up the wrong passenger i have called him texted him but he never responded my calls. The app charged me for the ride. And this situation happened two times in a week. Warsaw drivers make this as a trick. You are tourist and cant do anything to them. Shame on you guys. I have sent an email about this situation and customer service responded me after 5-6 days when my holiday in Warsaw has already ended. They said we refunded the money but still no money after 3 days. And on the other hand my account is still blocked. Long story short stay away from this app guys.
Endangering Human life.
by Bobby The General on 2020/10/04 17:21
Your drivers in Nigeria are working hand in hand with a rogue police squad called “SARS”. These people are harassing, extorting, and KILLING young Nigerians. Bolt has been silent about this and no proper action has been taken against the drivers involved to serve as a deterrence. Female Nigerians are even worse of than their male counterparts as the can not book a ride on your platform without fear of being sexually abused, insulted or raped. You need to vet your drivers more, if you need to up the requirements to a certain level of education and make all drivers bring you 2 guarantors to be able to work on your platform then so be it. This nonsense must stop!
This came in clutch in Budapest!
by tashana89 on 2018/11/20 14:19
This app is a must when exploring Budapest! It’s the hidden Uber of Budapest. We are so grateful for this app because of the convenience and cheap price! I love this app!!! Thank you Jesus for it. We would have had major difficulty getting around as there are not many honest taxis around town and they can be hard to come by and when they do they can rip you off.
Disregard for the safety of passengers
by JustObedStarboy on 2020/09/22 23:30
I ordered for a ride and for 20mins the driver never moved to my pickup location,I called to find out why he wasn’t moving to my location and all he could tell me was I could order for a different ride if I wanted to.I later called to complain about my displeasure only for him to threaten me and tell me I was going to die before the next morning.I found it so funny because on order apps such drivers would be banned or blocked but Bolt doesn’t even give warnings to drivers for being rude to their passengers
Best in SA
by Enyomosia on 2018/07/27 17:14
Was an Uber user since I travel around quite a bit, I didn’t see the benefit in switching to a new app for each country. But recently gave taxify a chance and I must say, don’t think I’ll ever use uber again. Such great prices (also really good deals/specials), prompt drivers and superior service overall. Give it a go and switch, you won’t be disappointed.
DONT WASTE YOUR TIME
by nanny4041 on 2018/09/07 11:23
I tried to reserve a ride, it blocked my account. So I called my credit card company to make sure they knew I was traveling and to not flag my card. I then sent this to their customer support team. They answered in about 5 minutes telling me I needed to send in a photo ID. But then they closed out the conversation less than a minute after sending the response so I could not send in the picture. So I tried to start a new conversation but the app told me that because I already have one conversation up I cannot start a new one. It should not be this hard to do business with you idiots.
DONT WASTE YOUR TIME
by nanny4041 on 2018/09/07 11:23
I tried to reserve a ride, it blocked my account. So I called my credit card company to make sure they knew I was traveling and to not flag my card. I then sent this to their customer support team. They answered in about 5 minutes telling me I needed to send in a photo ID. But then they closed out the conversation less than a minute after sending the response so I could not send in the picture. So I tried to start a new conversation but the app told me that because I already have one conversation up I cannot start a new one. It should not be this hard to do business with you idiots.
DONT WASTE YOUR TIME
by nanny4041 on 2018/09/07 11:23
I tried to reserve a ride, it blocked my account. So I called my credit card company to make sure they knew I was traveling and to not flag my card. I then sent this to their customer support team. They answered in about 5 minutes telling me I needed to send in a photo ID. But then they closed out the conversation less than a minute after sending the response so I could not send in the picture. So I tried to start a new conversation but the app told me that because I already have one conversation up I cannot start a new one. It should not be this hard to do business with you idiots.
Not available whenever it is most needed
by Avtandil Chelidze on 2019/06/08 20:38
Not a person to complaint about something but this is borderline useless at times - been using this app for couple of years now and every time there is rain or any tiny disturbance in the city traffic the prices are either jacked up to a point where you could easily stop any person in the street and sake them to drive you there and most would agree or all of the cars are busy and unavailable, go figure... what’s a point of a cab service if I can walk there or indeed but a car with the price of a few fairs.
Good app when it works, horrendous when it doesn’t
by JP in Tbilisi on 2019/04/28 05:02
Simple app. No problem when it works the way it should. But there is no responsive customer service. Recently a driver said he had picked me up when, in fact, he did not. I was stranded for an hour while he did who knows what. During this time, I was trying to chat with customer service. 13 hours still no response!! What’s the use then. Also the credit card scanner is worthless if you have a new card where all the information is not on one side.
Nice services
by mohammed435216 on 2018/12/02 19:01
My experience with Taxify in krakow , they reach at time ,so cheap vs my taxi, safe driving, although drivers not very good in english but it is not big deal, u should pay the fee online (visa card) when you request, and they sent to you an email about your journey and payment Although i spent few days in krakow but I enjoyed with Taxify services
The WORST payment collection
by Dissatisfied Nigerian on 2019/01/26 07:42
They have serious issues with their payment system. I haven’t been able to use my card since the first month that I signed up. Since then I’ve been using cash. A few months ago I deleted the app because the service was so poor only to open it again today and discover that they say I owe money. How?!!!?! I can only pay in cash! Are you saying that I stuffed the driver and then ran away?! It’s ridiculous. And now they still won’t let me add my card to clear the charge. The WORST EVER. How could collecting money be so difficult for a business?!?!
Bolt TANZANIA
by Web-Deb on 2020/01/08 06:54
Much less expensive than taxis and in most cases less than a bajaji ride. Have used Bolt often in Dar es Salaam and in Dodoma. Have not tried it in Arusha, but I’m certain it’s there. I don’t think it’s available yet is smaller cities of Tanzania. Prices are generally less than Uber and if traffic is encountered on the way they don’t raise the price like Uber does. Great App and ssrvice!
This App Continues To Devolve
by coolness1920 on 2018/08/28 07:59
I don’t know what it is but every single time I book a ride, the drivers call to ask where I am with the excuse that their maps aren’t working. Or when we’re driving and they use their maps, they ask ME, the customer, how to get to the destination. Is it that they NEVER have network or what? Also, drivers have shown poor customer service by taking too long to show up and when you cancel, they call and ask so many questions. Better screening for drivers.
If you've used uber...
by Peace out 4578 on 2017/09/22 13:42
When traveling with 5 or 6 people there is no option to ask for a larger car the way there is for uber. Also it takes relatively long to get a taxi. On top of that the prices aren't great. In a city the traffic is bad enough that it's almost not even worth it to call a cab because the tram and metro will get you there just as quickly. Many of the drivers are a bit hostile too, but that's understandable because who wouldn't get exhausted and irritable driving around all day. It just makes you a bit more nervous/reluctant to get in one.
Cheaper and Convenient
by tnangyn on 2018/05/27 19:44
It’s so much cheaper than Uber. As a college student, i always try to find ways to save as much money as possible and this app really helps. Every time before i book a ride, i compare with all my car apps and Taxify never lets me down. Always 5-8 bucks cheaper than others. Also the drivers are nice.
Excelente service
by ajxdev on 2018/11/26 09:47
This is my first time using taxify's service and I am happy with the service and the driver. He did a good job and I'll be happy to use this service again. I do have a suggestion: It would be nice to know before when fares usually change. So I can better anticipate the price. Overall it was a good experience.
App can use some work
by Eshabouk on 2018/07/07 11:41
For the most part this is a great service and I like that there is no cancellation fee. Otherwise the drivers can play games like they do on uber. I would like to see my destination pin on the map to verify the location before asking for the ride. Also I would like to access the comments about my driver. Currently I cannot do those things.
The most innacurate app of this type there is
by Ane Dall'Agnol on 2019/08/17 05:17
Honestly this is the worst piece of s* app I have ever used of this kind. It shows the driver is 1 minute away when you order the taxi and actually they are finishing someone else's trip and the app doesn't tell you! It can take >15 minutes longer than the app shows you, plus it is more expensive than uber. Seriously, I really hate this app and the only reason I use it is because other apps were banned where I live, but if you have another option I recommend choosing ANYTHING else!
Great Service and very nice drivers!!
by Effgumm on 2019/07/16 09:26
Bolt does a super job of matching passengers with drvers in a timely way. One suggestion: if it is possible to schedule a ride in advance with this app, it is not a prominent feature. If it is not possible to schedule in advance, you need to seriously consider adding this feature. Uber does have this feature currently and it differentiate them from you.
Extremely disappointed!! Delete this app.
by Meahzhay on 2019/03/03 13:41
Taxify is scam. I got charged for a trip I never made. I requested for a ride, driver accepted and started trip without me in the ride and stopped trip after 2 hours. I reported immediately and they responded they will get back to me after investigation. Next, my conversation and every history of the ride got deleted. Taxify is not customer friendly, I repeat they are not customer friendly. Taxify is just all about ripping people off, from high fare charges to aiding and abetting. Delete this app or this will happen to you. Taxify is scam
Horrible company with crazy drivers and one of the bad customer service in the world.
by test2432412 on 2019/01/05 13:54
It hard to believe that in 21 century we have companies like Taxify which hates their customers. I ask to delete my account, because it was one of the bad experiences in my life with their crazy drivers. I wait 20 hours when support answer me, and after this I can’t still delete my account. No sorry from support, nothing. If you don’t want to die with their crazy drivers or don’t want to spent 20 hours where support will answer you. Don’t use this **** ****
Good app, but rain complicates
by CBS U stink on 2018/11/24 20:25
App is better than any local taxi app. Don’t use local cabs for tourists. As a tourist with kids in tow, Taxify worked well. Cars were clean, drivers nice, all spoke English. Prices were fair. But, during rainstorm you’ll be waiting forever for a car. We had major issues one night due to a storm. I’m sure it’s just too many customers and too few cars.
Only complaint - Inaccurate pickup time estimate
by J33465 on 2019/01/09 11:48
My only complaint is that the estimates of how long it is going to take until the driver arrives at the pickup location often changes. There have been multiple times when it says the driver is 1 minute away, but then changes to 3 minutes or more. Otherwise I love the service! Very convenient.
Will not scan my card.
by Salehsmac on 2019/06/13 09:39
The app was working perfectly, the suddenly it stopped and required me to scan my card to authenticate. The only problem is, it won’t scan my card no matter how long I wait with the camera to scan it. The green box around the card appears but that’s it. No scanning actually happens and I’m unable to authenticate my card rendering the app useless. Please fix the camera scanner. (A friend of mine also has this problem so it’s not just me)
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