Update January 18, 2022. Unexpectedly I was contacted by Kiwi to offer an apology and refund of my ticket. I have used Kiwi for years and I know their rules. Honestly, I was not looking for a compensation but sharing feedback to this company and other travelers. I travel the world all year long and my trips are successful 99.9% of the time thanks the information other travelers share online. I appreciate Kiwi having contacted me and I thank them for the generous offer. I have researched carefully the Kiwi Iphone app and internet site to learn about the new updates of which I wasn´t aware as the site has changed a lot over the years. There are interesting hacks as “Hidden city” itineraries or purchase more flexible tickets for a fee. Kiwi has become a very powerful tool to save money in flights through “creative” itineraries but is a service that requires study and understanding to take full advantage of it as it mixes airlines and things may not work as expected specially nowadays when traveling has become more unpredictable due COVID. Every traveler has a unique level of tolerance and flexibility to itinerary disruption so also so have that in mind too before purchasing a ticket from any travel services provider. Thanks Kiwi and I have decided to turn the page and start all over again my relationship with you. Original review: The new version uses both together AM/PM and 24hrs as time format when browsing and booking. Also sorting by departing time is now deeper in the menu. A suggestion: Use only one time format in the App ideally only 24hrs. The letter “a” or “p” look minuscule in the iPhone app. Due the above I purchased by mistake a flight at 10p instead of 10a. Both had the same price and were from the same airline. I only realized about my mistake when at the airport at 7 AM. The airline was keen to change it but because was purchased through Kiwi it was not possible. Kiwi doesn’t allow changes like that. In the same trip the luggage I purchased through Kiwi was not performed. Kiwi is fast refunding that money but the hassle is that delays the checkin process as in some airports you can’t pay extra luggage at the checkin counter and must wait a long time in a queue somewhere else without being able to checkin. I almost lost a previous flight due that. Reading other reviews and for my experience is better to book directly with the airlines. Prices are almost always better and allows more flexibility. I was using Kiwi to book flights in countries were is difficult for foreigners to purchase or manage air flight tickets due language barriers or not being able to pay with a foreign credit card.

This application does not provide after-sales services and is difficult to communicate with them. They try people's money and they make many mistakes. My ticket was canceled due to the lack of clarification on the procedures and th refused to refund the amount. Second booking, I have the confirmation exactly how I booked it but I discovered in the airport they booked for me somewhere else and there’s no way to communicate with them to fix the mistake.

Service is decent, but if anything wrong happens they will not help out and take months to respond. Avoid.

Kiwi.com is a scam. Beware! They sell cheap flights then cancel or change with little to no notice and no refund, even when the change has been “instituted by the carrier”. On a flight booked from Seattle to Columbia, the first reservation was totally cancelled and said I would get refund in 3 Months (!), after calling and waiting to speak with supervisor they rebooked the flight more than 1 month later. That rescheduled flight now has connections ‘canceling’ by the carrier and kiwi.com is saying that I need to rebook at a higher price, or cancel the whole flight - no guarantee that I will get a refunded what I paid. Never again will I book with them.

It is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that have 2 stops and takes about 40 hrs to travel. And the other option was to request a refund. I requested refund on last year on early November. Guess what. All I hear is that it will take approx. 3 months to refund. And when I call, they won’t answer anything because my ticket is already “travelled”. So I am stuck here just waiting for ever to refund my ticket that is worth more than $1,000. I saw other review that it has been 5 months and still no refund. I should have read it first before I book via Kiwi. I tried to save $30, but it cause me a long term investment that grows 0%. So if you really want to invest for a few months or perhaps years to profit 0% or less(consider inflation). Kiwi is the way!

Almost one year after and still no refund from kiwi. Buyer beware, I would not recommend kiwi to anyone

My flight was cancelled due to COVID. I paid for the assisted refund, and was completely ignored ever since. I keep insisting that they at least owe me the money I paid for them to assist in the refund, and they continue to blow me off. Awful service.

Save yourself the money and the hassle, kiwi is a scam. More than a year after a canceled connecting flight forcing me to rebook, they are “working” on a refund. Terrible customer service, will never book with them again.

We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.

My worst booking experience! They never try to help and ignore airlines COVID-19 refund policies. Support center provides very poor service, definitely not recommend

Be careful while booking tickets from this. Their policies are very rude. And you can fight back for you money. I am serious. Lost $2000.

Buttons on this app don’t even work

I would avoid booking flights with this service at all costs. You cannot contact them by phone unless your reservation is within 48 hours. If you try to speak to a customer service rep beforehand they will hang-up on you. When I tried to fix a booking discrepancy over email they offered to cancel my $500 ticket and offer me a generous $10 travel credit to fix their error. Would not recommend this service to anyone.

They purposely make you sign in again each time you need support. Terrible service. Three months for a refund to process! Should be illegal!!

I hate this they cancels my flights an the said it sold out when it clearly not . I’ve check other sites an called the airline an they lies an still have the flight up for sale . But say it’s sold out !!

Ladies and Gentlemen do yourself a favor and don’t buy tickets off this third party even if the prices seem tempting they scam you off your money with cancelled flights all the time and even if you buy the Flexi ticket or A Standard ticket you don’t get support at all I was stuck In Cancun Aiport twice and I had to buy a more expensive ticket both of the times…

Whatever price you choose in their search result, they will change it during the booking process. It can happen during interim steps, or at the moment of submitting your card info. That happened to me. I chose the $697 flight, it was changed to $944 AFTER I submitted my card info. The customer support is making me a fool and doesn’t want to cover the difference. They refer to the invoice but the thing is they don’t show you ANY invoice BEFORE you pay! Going to file a claim with the bank and CA Department of consumer affairs, and suggest you to do the same if you were taken for a ride!

Good price but when add baggage fare becomes high

Don't book with them A company that steals money and there is no team to answer inquiries. The flight was booked and changed every time for no apparent reason and every time you had to pay an amount for the change. Do not book your flight from them

Wherever you’re going do NOT plan to get there anywhere within the projected timeline. I Booked a bus from Taramondo, CR to San Jose international airport. Upon booking the app estimated that my drive would be 3 hrs (departing at 7:10, arriving at 10:10). I googled the time to make the drive and saw it would actually take 3 hrs and 45 minutes—assuming no traffic. With this in mind, I booked a 2pm flight, to account for any delays. Well, the bus trip is actually going to take 6 HOURS instead of what was initially projected. Meaning I not only miss the flight, but also need to account for accommodation, rebooking and testing for covid again. Thanks, Kiwi.

Don’t lose your money on that website that really a good scammer I brought my ticket lest the 24 hours I can’t able to make change even in that pandemic season the don’t have any consideration at all soon the got the money it’s non refundable at any case even you COVID-19 posit that the worse company ever better buy your ticket at a good place not that scammers place. and the customer service very bad the agent can’t explain nothing he was very rude ….

Полтора месяца не отвечали, возврат не сделали

Booked a last minute flight due to a family emergency and they took the payment right away from my card. Once i arrived at the airport, the told me the card didnt go through and the tickets were not paid for. Called to get some help and refused to help or refund me the money. I had to pay double for the tickets for 5 people and to this day i have not yet received my refund. I call customer service and they will not answer/help me. I also sent multiple messages via the app and they will not respond. This is absolutely terrible

I had paid for a ticket and added a carry on bag and also standard ticket, because I knew the route my change within the upcoming month. After I paid for it it paid for the saver ticket and it also didn’t add on a carry on bag. A couple weeks later I have tried to change my flight and was told the invoice says I paid for a saver ticket, which that’s what I was contacting them about. I told them it paid for a saver ticket, but I clicked on the standard and also the carry on bag isn’t showing up.

They ripping people off. My first time purchasing ticket. They sold me different ticket. When I go to airport it was different in their system. Never ever buy from here

Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.

Left my husband stranded in Northern California unable to get back to south florida without paying close to $500. Cancelled his flight less than 24hrs before he was scheduled to leave and the only alternatives were so costly, and some sending him to Canada for a 12 hr layover! Now, on top of it, I have to wait 3 months for a refund. Not worth the hassle or stress - customer service is a 0/10

It’s my fault of course! l booked a flight and cancelled hours before departure and can’t get a refund or kiwi credit not even partial credit. I guess its not meant to be cause that flight probably crashing anyways.

This is not a real company, DO NOT BOOK THROUGH THEM

once you pay them. they dont care about you anymore

They get you places but they pick and choose the cheapest way, which saves you a lot. The thing is they also have really good service. The app is super helpful and well laid out and they do really well at explaining everything and walking you through it.

They gave me problems with checkin and then gave me a boarding pass for berlin (I live in florida). Customer service is useless cause you can’t understand what they are saying.They booked my flight with two different airlines so I have a layover for only an hour and have to go to baggage and then re check my bag and go through tsa again.

Awful outsourced customer service that is rude. No email contact - just an automated chat service. They offer budget deals with zero flexibility and zero plan for long term customer relationships. I had a horrible time with this company and will never use them again. I don’t think they will last long and I hope people get on board with what a poor excuse for a travel service (or whatever it is, I ended having to go directly to the airlines after 45 minutes of useless conversation). Please honestly skip this company and use kayak or go directly to the airlines. This company does not care about its customers!

I had a ticket chosen and added to my cart for one price. I scrolled to purchase and while I was entering my details on PayPal,I didn’t realize the ticket price had increased almost double. I finished logging into PayPal and hit purchase only to see the different price. On the purchase screen, the price you paid is not shown, so I tried to find the invoice to confirm the price increase. By the time I finally found the invoice, through a separate link and after downloading a PDF, my refund window had closed after 2 minutes. I called customer service and got the same speech from two different people “unfortunately the booking is confirmed there can be no refunds.” He told me ticket prices are always changing and I have to pay attention to them even after they are in my cart and apparently while I’m entering payment info.

In the past I could book flights with Kiwi. I have Kosovo’s passport and now they removed Kosovo. The app now is useless for me and I don’t know what should I do. If you don’t add Kosovo back I’ll have to move back to another app. This is nonsense!

These people sell you flights at certain times just to sell them and the flights are different times. I got to the airport at 11:00am for my 1:30am flight with AirCentury and the flight was actually at 9:20am. They sold me the same flight but with a different time on it. This is ridiculous. They should not do that to anybody. Over 100 people had to wait for 9 hours in the airport just because they wanted to sell their flights regardless.

I tested positive for Covid and they would not refund me. The whole process was hard to deal with in the first place and the fact that even a positive Covid test wouldn't warrant a refund is indicative of how terrible they do things.

While booking a flight package through one payment method, I got charged for flights on another unrelated and unauthorized one. After denying any wrong-doing despite clear evidence, they would not even acknowledge the failure to protect their customer’s data security. The final hattrick was a refusal for a refund after all of this and losing my vacation. Totally dirty scam action PLEASE BEWARE AND BOOK ELSEWHERE!!

We booked a package of flights with Kiwi.com and paid via PayPal. Just two days later we realized that additional flight purchases were made on credit card (that is not even connected to the PayPal account) during the same transaction. The company took absolutely zero responsibility for this fraudulent activity. And once we declared to not take a trip after this scam, they offered only the wildly insulting 10 EUR refund on the entire $1313, aside from the money my credit was tapped for. DO NOT DO BUSINESS WITH THIS COMPANY, EVER!

So i decided to book an entire round trip from Tampa- Rochester through Frontier using Kiwi.com. After reading all of the bad reviews, i thought i got scammed, and was terrified, but that was not the case. I ended up paying 150.00$ for 2 flights, not great seats but i saved around 600-700 Dollars that i would of spent flying Southwest. After believing i was scammed, i called Kiwi.com to find out these people are very foreign, which scared me even more! But, they helped me with ease, because it was my first time using a third party app. Pretty much, you get what you pay for, anyone paying for cheap rates and expecting a first class seat don’t live in reality, and after seeing the bad reviews, most were related to cancelation fees and Covid-19. I had no problems, and spent another 100 to get a carry-on both ways, total coming to 240.00$, a bargin! I got to the airport, my boarding passes worked just fine, and i was received to find out i had not been scammed! Yes, i was in the way back of the flight , but had absolutely no issues. In conclusion, if your dumb enough to trust third party apps, then you will suffer your own consequences, most of the bad reviews here are self inflicted. But, i had absolutely no issues with Kiwi.com, they are safe, cheap, and reliable . Remember!! Your paying little to no money for flights that would usually be 600-800 dollars, you get what you get!! I ran into no issues, no cancelation fees, and cheap rates! Thanks Kiwi.com for saving me 700 dollars, and helping my anxiety !! New York is awesome! Thanks :)

Don’t use this company. They gave me wrong information, got me stranded in a foreign country then proceeded to tell me it’s my fault and they wouldn’t help me or give me a refund.

Do not use this website at all cost. They will lie about your booking. They will take your money. Do a quick Google search on this company and you will know how many people they have scammed. I have never experienced such terrible customer service.

This is almost like a scam. Prices are more than high and the costumer service is the worst. They have a lot of policies listed but none of them never works for you or your case, one of them is that you can change your flight 48 hours before but when I tried to do it they charge me $400 ?!?!?!?! Like what the f… When I got to the airport I had to pay for my suitcase and seat because this agency didn’t, the people that works behind these are just insane. Never again, please don’t let these people get your money!!!!!

Kiwi is a scam and will take years to refund your tickets. Never use this company

Unlike other travel booking websites, Kiwi fails to provide its customers the opportunity to cancel their travel plans within 24 hours. What an awful policy. Will never use this booking website again.

I was able to save $28 on my flight because of a mobile saving opportunity provided by kiwi!!

Read the recent reviews that they keep deleting. This is exactly what my experience been like.

Prices rise up when you click on it

Kiwi.com is a scam company, they sell genuine tickets but as soon as you have any problem with your original ticket like cancellation or date change you’re at mercy of this scam company. It made billions in not refunding cancelled flights due to covid-19.Check out there reviews elsewhere before buying tickets from them.I have been waiting more than 7months now and no refund. Avoid at all cost this company or regret later

I have book many times with this company now I am going to stop booking. I planned a booking weeks ahead of time, the airlines cancels i asked for a fund they said it’s up to airline to give refund it can take up to 90 days, I got a answer almost two months they send me a email select payment method it doesn’t work I contacted customer service they said time has ran out only credit only.

So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th 2021. It’s basically been a year 4 now and absolutely no update from Kiwi. I sent many messages along the year and I still haven’t received any response at all. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…

My flight was canceled 3 hours before my flight and this app gave me no option to reschedule. I booked another flight and never received my money back and this was 6 months ago. Terrible company I’ve only heard nothing but bad things from them.

Pay attention to the reviews. Do not book with them. I booked with them and worst mistake of my life and customer service is horrible.

Purchased a ticket for my daughter to go to India (Miami - Stockholm - Doha - Hyderabad). She got to Stockholm and they told her she would have to do a 7 day quarantine if she went through Doha. Finnair would not let her on the plane. We reached out to Kiwi for some help and they were totally worthless - poor customer service and would not help us find a solution. So, I ended up having to purchase another ticket for $1300, plus hotel $200, plus another PCR test $300. We had to find the solution, spend a lot more money, and got no help from Kiwi. We will never use Kiwi again. Our experience was horrible.

I swear they just make up flight times. It’s been 2 times now where they’ve notified me a week before my flight that the connecting flight has changed. The real kicker is that they don’t help you at all. They charge you for the price of a brand new ticket when something goes wrong and they call it an “alternative.” I have had to pay $250 for new flights now because they notify me last minute that something has changed. It’s literally impossible to get in contact with them. I think the customer service doesn’t exist. I’ve been on hold, have had the call disconnected, etc. I will always book with the airline from now on.

We booked a domestic trip within the US. Everything worked out as planned besides one of our flights didn’t include our carry on that we paid Kiwi for but the airline let us bring it anyways. Kiwi’s customer service was polite and seemed to be helpful when we called about the carry on bag not showing up on the boarding pass. They told us we would just need to pay and they would refund us after the fact. Kiwi does check-in for you. We would consider booking them again.

Hello, My name is Adriana Valdes. I booked a flight from Tampa to Istanbul with Kiwi.com for June 4th to June 15th of 2021. My booking number is 142546492. The majority of the flights in my trip got canceled until I had no choice but to cancel and ask for a refund. I received a partial refund of $92.87 August 5th, 2021. This trip cost $1,542.73 in total. I have tried to contact Kiwi.com through phone calls, chat box messaging, and help desk messaging. I have received no reply (I have proof of this). This will be my last attempt to get in contact. If I don’t hear back from anyone and receive the full refund by December 1st, 2021 you will be hearing and talking to my lawyer from that moment on. Thank you, Adriana Valdes

I will never book my flight through here again, my $300+ flight I booked just 3 days ago would only be refunded $11. If you need to schedule a diff flight, rebook or cancel this company is a nightmare. Beware!

Your response doesn’t make up for that fact that you are a SCAM! Don’t pretend to be a legit company. You should be shut down! Such a scam of a service. They offer you an attractive price just to lock you in to their terrible terms. If you buy the basic fare, you are treated unfairly and get no service from their support. Spare yourself the hassle and book with an agency that has decent customer support. They will take your money and offer you a $10 credit and honestly think that’s a respectable policy. Shame on you KIWI never again….

I bought flights from Chicago to Paris round trip for my wife and I. Long story short I had to cancel for COVID and was due a refund. It took months to get my money back. I lost my seat upgrades. I called and emailed several times and no reply from customer service. I opted to buy the better tier customer service and still no reply. Terrible company. Terrible service. I hope they go out of business. They are so so so bad at their jobs. I highly don’t recommend booking anything through these idiots. Go direct with the carrier. These people will make your life so much more difficult.

I had the Aeros EXPERIENCE with this company. Had to spend more money in my trip, IT WAS THE WORS. They don’t even have a phone number that you can call them to ask any question. All they do is throw email, and they don’t even respond to them. They respond Months later. Let me tell you that I had to wait for a Refund 1 YEAR !!! Because they all ways have and excuse, let me give you a Help DO NOT USE THIS AT ALL THEY ARE GOING TO STILL YOUR MONEY. ❌❌

The app is really good for finding cheap flights. It has charts that show you the best times to get the cheapest tickets and has a good amount of filters to personalize your flight experience. BUT I ran into a couple problems that really upset me. They overcharge WAY too much for baggage. In total it should have been $95. To: American Airlines $30 From: American Airlines $30 Jet Blue $35 But instead they charged $162.50. An extra $67.50. I didn’t realize until I got to the airport and the airline employee mentioned it should have been a lot cheaper. ALSO, when we got to our second flight going back, one of the bags wasn’t paid for with all the money I gave Kiwi and we had to pay AGAIN. Kiwi has a request refund for when you run into issues but they say it takes 3 months to process. I might use this app for finding flights but when it comes to booking I will book with the airlines directly. They also up charge by a lot of you want a refund for cancelling, even if you want to cancel way in advance. And they up charge by a lot if you want protections or customer service for things like missing your flight. Seemed like a really good app at first but was disappointed with the whole experience.

Please do not use this company. I have never left any reviews until today as dealing with Kiwi has been the worst experience ever. I write this 1 year after my purchase and 9 months after my flights were cancelled with no refund. I hope this helps at least 1 person not do business with this company.

Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!

This is a very bad service

For every flight? Doubtful. Kiwi is trying to game Google's flight search. Just a scam.

To me this Kiwi travel is scammer, they will book well but charge you extra at the checkout. By the time you realized they will tell you that your money will be refunded in 3 months. Kiwi travel is scammer , use some other services but not Kiwi

Impossible to reach customer service. Created an account, Booked a trip and they botched my email address in their attempt to email me a trip confirmation. Impossible to correct the email and impossible to contact anyone in customer service to resolve the issue. Can not access my trip confirmation.

Missed my flight they never checked me innor helped at all over the phone. Heard chickens in the background of help person. LOST MONEY and TIME MISSED FLIGHT crap company garbage so mad

They changed my flight to a completely different day and they’re not offering to book a flight that works for my family of 6 or a refund. What’s worse is that I have a one day delay so I get to be stuck in a state and now have to book an Airbnb or something and this was not planned for and they are the worst

Be prepared to fend for yourself and use with caution. There’s nothing smooth about these transfers and check-ins. First time/last time user for this one, sorry. It’s worth it to just get a ticket directly to where you want to go.

I took a trip to Boston in 2020 on the way back to my city, I had to pay another ticket after an error on Kiwi.com I opened a request for a refund (number 134 039 752) for 10 months they have been saying that they are analyzing and do nothing , I had no support or help from Kiwi.com to solve my problem, they only answer me if I ask them if I do not do anything , I'm sorry but this is an outburst against this company, and I don't want to see anyone being deceived by it anymore

You are excelents ! Congratulations!!!

I paid 1000€ for 3 tickets and 1 week later they told me that one of my flights is canceled and they (Kiwi) gave 3 options : 1 - I cancel all my flights and I get ONLY 100€ immediately 2 - I have to wait 3 MONTHS and the will try to refund me as much as they can 3 - I have to wait 6 WEEKS but they have to charge me for prioritizing fees All they asked for is a total refund to try to buy new tickets becaue it’s not my fault they canceled the flight NOT ME

Charged me 242 dollars. I have no plane ticket and no refund over a year later. My booking number is 120 439 066. Refund me or face legal action.

Покапали билеты за 2.5 месяца до вылета. Авиакомпания перенесла дату вылета, из-за этого пришлось отказаться от этого путешествия, потому что не сходились даты стыковки. Покупали билеты через приложение Kiwi. Отправили им запрос на возврат средств. Уже прошло 2.5 месяца. Но наш запрос даже не обработал сотрудник этой дерьмовой Kiwi компании. Писали в поддержку. Там сказали ждите ещё сто лет. В итоге деньги никто не вернул. Потому что запрос на возврат средств даже не отправили в авиакомпанию. Не рекомендую через это приложение покупать билеты!

THE WORST TRAVEL COMPANY EVEEEEEER BOOKING TICKETS NOT KNOWING IF IS’T ALLOWED OR NOT

This is why I had to download this stupid app.

Save your money. My trip was cancelled due to Covid-19, I even had the insurance, and they still wouldn't refund me. I called ahead of time, told them how my hotel cancelled, and the woman on the other end could not care less. Book straight with the airline. Don't ever use Kiwi.com

They force you to download the app in order to get your airline tickets. There are also additional steps you have to take after you book with them. If for some reason you don’t verify through the app, your tickets are cancelled. Be careful

Please do not use this company, they offer a small discount while cutting back on essential customer, same day refunds, and many other responsibilities. I’m surprised they are even legally allowed to operate. Must be shut down.

I do not recommend taking a ticket in this offer, because on March 31, 2021 I bought a ticket from Almaty to Miami in the amount of $ 1,300 and canceled the next day, but they have not returned the money to me yet, I wrote to them on the helpdesk they still do not answer but I don’t know, I don’t recommend.

So I don’t leave reviews often, if even at all though this is my first time using Kiwi and it has been an experience. The first leg of the flight was fine and went without a hitch however that was it. I was notified the day before my departure at a regular time I couldn’t be checked in so I got a little suspicious and I came to find out they never gave me my second flight’s confirmation number or anything of the sort and just told me to go in early and talk to the airline. I come to find out I didn’t even have a flight until I talked to them and a kind kind kind soul gave me a returning flight…. I would avoid the possible headache and book through somewhere else, personally.

Por favor deben investigar más afondó estos ladrones le están robando a los clientes los vuelos que hacen estas personas nunca llegan a su destino!

Bought ticket. Received confirmation on email with e-ticket and carrier reservation number(PRN). Carrier application doesn’t find my booking by prn!!!

Kiwi and airlines do not communicate enough with passengers, during these Covid protocol times, to book with confidence

Do not use this app! They will book a flight then cancel it, and you will never see a refund. Complete scam job - you might as well buy fireworks you’ll get more for your money

It’s very difficult app and I didn’t like they have too much hidden fees bad customer service

App functionality is unreliable but the customer service and policies of this company are beyond disgraceful. I would never use their “service” where they keep my money and I receive no flight. Buyer beware.

I was double charged and double booked for a flight and it’s been impossible to get ahold of anyone to fix this problem. Too terrified to cancel the extra booking cause I don’t want it to cancel all my bookings. Going to just take my flight home and then show I was on a flight that I booked and show I was absent for the same flight to show a double booking and double charge. Other than that they’re pretty great.

Booked a flight and had issues both ways checking in from the app. I have to go directly to Frontier to get boarding passes this took forever. I had to purchase a checked bag from Frontier no problem. I read the website carrier on is charged per direction but Frontier also charged me per flight. Baggage fee round trip $191 I should have went right to the airline.

Really poor service. Basically none. I thought I would give them a try to save a few, thirty I think, dollars on a four hundred dollar fair. I’m sorry I did. Today, none months later, they responded to my negative review on the App Store. To date, in spite of numerous attempts to reach them they have never contacted me or even answered the phone. Two stars only because their app occasionally turns up an interesting routing. I would never try to buy another ticket from them.

Booked a flight on Wednesday. Received a reply on Friday saying price has gone up. Silly me, booked the same flight on their website, thinking they are legit. I called them asking hey I was able to book again so can you actually confirm this and not lie to me about price going up. They told me it was probably technical issue and I should receive an email confirming it soon. I receive an email telling me the flight has sold out, but when I go to their website, it’s still available. I call them back and tell them “hey it’s still available why you lying again?” Get me somebody who can help. Long story short after talking hours and days on phone with their agents and supervisors. Now Sunday,They tell me they will refund my money. The ticket i could have had for 200ish dollars is more than 600 $. I can’t tell you enough please don’t get scammed and deceived by them!!!

Bait and switch on kiwi guarantee. Terrible customer service. PAINFUL. If you need help, enjoy drowning in the Bermuda Triangle of this terrible company. Would avoid at all costs. And I never write bad reviews but these people make travel stressful. :/

My parents booked air tickets on this website. It has been more than a year since the plane did not take off due to the epidemic, and this website does not refund the money! Don’t book flights on this website! Just to prevent being cheated!

Horrible experience!! I will make sure to let my family and friends how bad is your service!! You asked me not to bring a carry on bag while all other travelers on the same trip brought their own!! And you asked me to get a visa to Israel while my final destination was Istanbul and the final destination was Israel so I didn't actually need it!! I called and spoke with one of your agents and she was really rude and not helpful at all!!

My grandma booked a ticket but they couldn’t fly because of COVID and they tried to return the ticket but they never returned it please never book these tickets here it’s for y’all’s own good app it horrible

Our trip got canceled because of the coronavirus and they have yet to give us a refund for the flights. Never have I ever seen such worse customer support. Please stay away from this company.

حجزت الطيران ودفعت الفلوس وقالو مافيه حجز

Update January 18, 2022. Unexpectedly I was contacted by Kiwi to offer an apology and refund of my ticket. I have used Kiwi for years and I know their rules. Honestly, I was not looking for a compensation but sharing feedback to this company and other travelers. I travel the world all year long and my trips are successful 99.9% of the time thanks the information other travelers share online. I appreciate Kiwi having contacted me and I thank them for the generous offer. I have researched carefully the Kiwi Iphone app and internet site to learn about the new updates of which I wasn´t aware as the site has changed a lot over the years. There are interesting hacks as “Hidden city” itineraries or purchase more flexible tickets for a fee. Kiwi has become a very powerful tool to save money in flights through “creative” itineraries but is a service that requires study and understanding to take full advantage of it as it mixes airlines and things may not work as expected specially nowadays when traveling has become more unpredictable due COVID. Every traveler has a unique level of tolerance and flexibility to itinerary disruption so also so have that in mind too before purchasing a ticket from any travel services provider. Thanks Kiwi and I have decided to turn the page and start all over again my relationship with you. Original review: The new version uses both together AM/PM and 24hrs as time format when browsing and booking. Also sorting by departing time is now deeper in the menu. A suggestion: Use only one time format in the App ideally only 24hrs. The letter “a” or “p” look minuscule in the iPhone app. Due the above I purchased by mistake a flight at 10p instead of 10a. Both had the same price and were from the same airline. I only realized about my mistake when at the airport at 7 AM. The airline was keen to change it but because was purchased through Kiwi it was not possible. Kiwi doesn’t allow changes like that. In the same trip the luggage I purchased through Kiwi was not performed. Kiwi is fast refunding that money but the hassle is that delays the checkin process as in some airports you can’t pay extra luggage at the checkin counter and must wait a long time in a queue somewhere else without being able to checkin. I almost lost a previous flight due that. Reading other reviews and for my experience is better to book directly with the airlines. Prices are almost always better and allows more flexibility. I was using Kiwi to book flights in countries were is difficult for foreigners to purchase or manage air flight tickets due language barriers or not being able to pay with a foreign credit card.

This application does not provide after-sales services and is difficult to communicate with them. They try people's money and they make many mistakes. My ticket was canceled due to the lack of clarification on the procedures and th refused to refund the amount. Second booking, I have the confirmation exactly how I booked it but I discovered in the airport they booked for me somewhere else and there’s no way to communicate with them to fix the mistake.

Service is decent, but if anything wrong happens they will not help out and take months to respond. Avoid.

Kiwi.com is a scam. Beware! They sell cheap flights then cancel or change with little to no notice and no refund, even when the change has been “instituted by the carrier”. On a flight booked from Seattle to Columbia, the first reservation was totally cancelled and said I would get refund in 3 Months (!), after calling and waiting to speak with supervisor they rebooked the flight more than 1 month later. That rescheduled flight now has connections ‘canceling’ by the carrier and kiwi.com is saying that I need to rebook at a higher price, or cancel the whole flight - no guarantee that I will get a refunded what I paid. Never again will I book with them.

It is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that have 2 stops and takes about 40 hrs to travel. And the other option was to request a refund. I requested refund on last year on early November. Guess what. All I hear is that it will take approx. 3 months to refund. And when I call, they won’t answer anything because my ticket is already “travelled”. So I am stuck here just waiting for ever to refund my ticket that is worth more than $1,000. I saw other review that it has been 5 months and still no refund. I should have read it first before I book via Kiwi. I tried to save $30, but it cause me a long term investment that grows 0%. So if you really want to invest for a few months or perhaps years to profit 0% or less(consider inflation). Kiwi is the way!

Almost one year after and still no refund from kiwi. Buyer beware, I would not recommend kiwi to anyone

My flight was cancelled due to COVID. I paid for the assisted refund, and was completely ignored ever since. I keep insisting that they at least owe me the money I paid for them to assist in the refund, and they continue to blow me off. Awful service.

Save yourself the money and the hassle, kiwi is a scam. More than a year after a canceled connecting flight forcing me to rebook, they are “working” on a refund. Terrible customer service, will never book with them again.

We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.

My worst booking experience! They never try to help and ignore airlines COVID-19 refund policies. Support center provides very poor service, definitely not recommend

Be careful while booking tickets from this. Their policies are very rude. And you can fight back for you money. I am serious. Lost $2000.

Buttons on this app don’t even work

I would avoid booking flights with this service at all costs. You cannot contact them by phone unless your reservation is within 48 hours. If you try to speak to a customer service rep beforehand they will hang-up on you. When I tried to fix a booking discrepancy over email they offered to cancel my $500 ticket and offer me a generous $10 travel credit to fix their error. Would not recommend this service to anyone.

They purposely make you sign in again each time you need support. Terrible service. Three months for a refund to process! Should be illegal!!

I hate this they cancels my flights an the said it sold out when it clearly not . I’ve check other sites an called the airline an they lies an still have the flight up for sale . But say it’s sold out !!

Ladies and Gentlemen do yourself a favor and don’t buy tickets off this third party even if the prices seem tempting they scam you off your money with cancelled flights all the time and even if you buy the Flexi ticket or A Standard ticket you don’t get support at all I was stuck In Cancun Aiport twice and I had to buy a more expensive ticket both of the times…

Whatever price you choose in their search result, they will change it during the booking process. It can happen during interim steps, or at the moment of submitting your card info. That happened to me. I chose the $697 flight, it was changed to $944 AFTER I submitted my card info. The customer support is making me a fool and doesn’t want to cover the difference. They refer to the invoice but the thing is they don’t show you ANY invoice BEFORE you pay! Going to file a claim with the bank and CA Department of consumer affairs, and suggest you to do the same if you were taken for a ride!

Good price but when add baggage fare becomes high

Don't book with them A company that steals money and there is no team to answer inquiries. The flight was booked and changed every time for no apparent reason and every time you had to pay an amount for the change. Do not book your flight from them

Wherever you’re going do NOT plan to get there anywhere within the projected timeline. I Booked a bus from Taramondo, CR to San Jose international airport. Upon booking the app estimated that my drive would be 3 hrs (departing at 7:10, arriving at 10:10). I googled the time to make the drive and saw it would actually take 3 hrs and 45 minutes—assuming no traffic. With this in mind, I booked a 2pm flight, to account for any delays. Well, the bus trip is actually going to take 6 HOURS instead of what was initially projected. Meaning I not only miss the flight, but also need to account for accommodation, rebooking and testing for covid again. Thanks, Kiwi.

Don’t lose your money on that website that really a good scammer I brought my ticket lest the 24 hours I can’t able to make change even in that pandemic season the don’t have any consideration at all soon the got the money it’s non refundable at any case even you COVID-19 posit that the worse company ever better buy your ticket at a good place not that scammers place. and the customer service very bad the agent can’t explain nothing he was very rude ….

Полтора месяца не отвечали, возврат не сделали

Booked a last minute flight due to a family emergency and they took the payment right away from my card. Once i arrived at the airport, the told me the card didnt go through and the tickets were not paid for. Called to get some help and refused to help or refund me the money. I had to pay double for the tickets for 5 people and to this day i have not yet received my refund. I call customer service and they will not answer/help me. I also sent multiple messages via the app and they will not respond. This is absolutely terrible

I had paid for a ticket and added a carry on bag and also standard ticket, because I knew the route my change within the upcoming month. After I paid for it it paid for the saver ticket and it also didn’t add on a carry on bag. A couple weeks later I have tried to change my flight and was told the invoice says I paid for a saver ticket, which that’s what I was contacting them about. I told them it paid for a saver ticket, but I clicked on the standard and also the carry on bag isn’t showing up.

They ripping people off. My first time purchasing ticket. They sold me different ticket. When I go to airport it was different in their system. Never ever buy from here

Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.

Left my husband stranded in Northern California unable to get back to south florida without paying close to $500. Cancelled his flight less than 24hrs before he was scheduled to leave and the only alternatives were so costly, and some sending him to Canada for a 12 hr layover! Now, on top of it, I have to wait 3 months for a refund. Not worth the hassle or stress - customer service is a 0/10

It’s my fault of course! l booked a flight and cancelled hours before departure and can’t get a refund or kiwi credit not even partial credit. I guess its not meant to be cause that flight probably crashing anyways.

This is not a real company, DO NOT BOOK THROUGH THEM

once you pay them. they dont care about you anymore

They get you places but they pick and choose the cheapest way, which saves you a lot. The thing is they also have really good service. The app is super helpful and well laid out and they do really well at explaining everything and walking you through it.

They gave me problems with checkin and then gave me a boarding pass for berlin (I live in florida). Customer service is useless cause you can’t understand what they are saying.They booked my flight with two different airlines so I have a layover for only an hour and have to go to baggage and then re check my bag and go through tsa again.

Awful outsourced customer service that is rude. No email contact - just an automated chat service. They offer budget deals with zero flexibility and zero plan for long term customer relationships. I had a horrible time with this company and will never use them again. I don’t think they will last long and I hope people get on board with what a poor excuse for a travel service (or whatever it is, I ended having to go directly to the airlines after 45 minutes of useless conversation). Please honestly skip this company and use kayak or go directly to the airlines. This company does not care about its customers!

I had a ticket chosen and added to my cart for one price. I scrolled to purchase and while I was entering my details on PayPal,I didn’t realize the ticket price had increased almost double. I finished logging into PayPal and hit purchase only to see the different price. On the purchase screen, the price you paid is not shown, so I tried to find the invoice to confirm the price increase. By the time I finally found the invoice, through a separate link and after downloading a PDF, my refund window had closed after 2 minutes. I called customer service and got the same speech from two different people “unfortunately the booking is confirmed there can be no refunds.” He told me ticket prices are always changing and I have to pay attention to them even after they are in my cart and apparently while I’m entering payment info.

In the past I could book flights with Kiwi. I have Kosovo’s passport and now they removed Kosovo. The app now is useless for me and I don’t know what should I do. If you don’t add Kosovo back I’ll have to move back to another app. This is nonsense!

These people sell you flights at certain times just to sell them and the flights are different times. I got to the airport at 11:00am for my 1:30am flight with AirCentury and the flight was actually at 9:20am. They sold me the same flight but with a different time on it. This is ridiculous. They should not do that to anybody. Over 100 people had to wait for 9 hours in the airport just because they wanted to sell their flights regardless.

I tested positive for Covid and they would not refund me. The whole process was hard to deal with in the first place and the fact that even a positive Covid test wouldn't warrant a refund is indicative of how terrible they do things.

While booking a flight package through one payment method, I got charged for flights on another unrelated and unauthorized one. After denying any wrong-doing despite clear evidence, they would not even acknowledge the failure to protect their customer’s data security. The final hattrick was a refusal for a refund after all of this and losing my vacation. Totally dirty scam action PLEASE BEWARE AND BOOK ELSEWHERE!!

We booked a package of flights with Kiwi.com and paid via PayPal. Just two days later we realized that additional flight purchases were made on credit card (that is not even connected to the PayPal account) during the same transaction. The company took absolutely zero responsibility for this fraudulent activity. And once we declared to not take a trip after this scam, they offered only the wildly insulting 10 EUR refund on the entire $1313, aside from the money my credit was tapped for. DO NOT DO BUSINESS WITH THIS COMPANY, EVER!

So i decided to book an entire round trip from Tampa- Rochester through Frontier using Kiwi.com. After reading all of the bad reviews, i thought i got scammed, and was terrified, but that was not the case. I ended up paying 150.00$ for 2 flights, not great seats but i saved around 600-700 Dollars that i would of spent flying Southwest. After believing i was scammed, i called Kiwi.com to find out these people are very foreign, which scared me even more! But, they helped me with ease, because it was my first time using a third party app. Pretty much, you get what you pay for, anyone paying for cheap rates and expecting a first class seat don’t live in reality, and after seeing the bad reviews, most were related to cancelation fees and Covid-19. I had no problems, and spent another 100 to get a carry-on both ways, total coming to 240.00$, a bargin! I got to the airport, my boarding passes worked just fine, and i was received to find out i had not been scammed! Yes, i was in the way back of the flight , but had absolutely no issues. In conclusion, if your dumb enough to trust third party apps, then you will suffer your own consequences, most of the bad reviews here are self inflicted. But, i had absolutely no issues with Kiwi.com, they are safe, cheap, and reliable . Remember!! Your paying little to no money for flights that would usually be 600-800 dollars, you get what you get!! I ran into no issues, no cancelation fees, and cheap rates! Thanks Kiwi.com for saving me 700 dollars, and helping my anxiety !! New York is awesome! Thanks :)

Don’t use this company. They gave me wrong information, got me stranded in a foreign country then proceeded to tell me it’s my fault and they wouldn’t help me or give me a refund.

Do not use this website at all cost. They will lie about your booking. They will take your money. Do a quick Google search on this company and you will know how many people they have scammed. I have never experienced such terrible customer service.

This is almost like a scam. Prices are more than high and the costumer service is the worst. They have a lot of policies listed but none of them never works for you or your case, one of them is that you can change your flight 48 hours before but when I tried to do it they charge me $400 ?!?!?!?! Like what the f… When I got to the airport I had to pay for my suitcase and seat because this agency didn’t, the people that works behind these are just insane. Never again, please don’t let these people get your money!!!!!

Kiwi is a scam and will take years to refund your tickets. Never use this company

Unlike other travel booking websites, Kiwi fails to provide its customers the opportunity to cancel their travel plans within 24 hours. What an awful policy. Will never use this booking website again.

I was able to save $28 on my flight because of a mobile saving opportunity provided by kiwi!!

Read the recent reviews that they keep deleting. This is exactly what my experience been like.

Prices rise up when you click on it

Kiwi.com is a scam company, they sell genuine tickets but as soon as you have any problem with your original ticket like cancellation or date change you’re at mercy of this scam company. It made billions in not refunding cancelled flights due to covid-19.Check out there reviews elsewhere before buying tickets from them.I have been waiting more than 7months now and no refund. Avoid at all cost this company or regret later

I have book many times with this company now I am going to stop booking. I planned a booking weeks ahead of time, the airlines cancels i asked for a fund they said it’s up to airline to give refund it can take up to 90 days, I got a answer almost two months they send me a email select payment method it doesn’t work I contacted customer service they said time has ran out only credit only.

So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th 2021. It’s basically been a year 4 now and absolutely no update from Kiwi. I sent many messages along the year and I still haven’t received any response at all. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…

My flight was canceled 3 hours before my flight and this app gave me no option to reschedule. I booked another flight and never received my money back and this was 6 months ago. Terrible company I’ve only heard nothing but bad things from them.

Pay attention to the reviews. Do not book with them. I booked with them and worst mistake of my life and customer service is horrible.

Purchased a ticket for my daughter to go to India (Miami - Stockholm - Doha - Hyderabad). She got to Stockholm and they told her she would have to do a 7 day quarantine if she went through Doha. Finnair would not let her on the plane. We reached out to Kiwi for some help and they were totally worthless - poor customer service and would not help us find a solution. So, I ended up having to purchase another ticket for $1300, plus hotel $200, plus another PCR test $300. We had to find the solution, spend a lot more money, and got no help from Kiwi. We will never use Kiwi again. Our experience was horrible.

I swear they just make up flight times. It’s been 2 times now where they’ve notified me a week before my flight that the connecting flight has changed. The real kicker is that they don’t help you at all. They charge you for the price of a brand new ticket when something goes wrong and they call it an “alternative.” I have had to pay $250 for new flights now because they notify me last minute that something has changed. It’s literally impossible to get in contact with them. I think the customer service doesn’t exist. I’ve been on hold, have had the call disconnected, etc. I will always book with the airline from now on.

We booked a domestic trip within the US. Everything worked out as planned besides one of our flights didn’t include our carry on that we paid Kiwi for but the airline let us bring it anyways. Kiwi’s customer service was polite and seemed to be helpful when we called about the carry on bag not showing up on the boarding pass. They told us we would just need to pay and they would refund us after the fact. Kiwi does check-in for you. We would consider booking them again.

Hello, My name is Adriana Valdes. I booked a flight from Tampa to Istanbul with Kiwi.com for June 4th to June 15th of 2021. My booking number is 142546492. The majority of the flights in my trip got canceled until I had no choice but to cancel and ask for a refund. I received a partial refund of $92.87 August 5th, 2021. This trip cost $1,542.73 in total. I have tried to contact Kiwi.com through phone calls, chat box messaging, and help desk messaging. I have received no reply (I have proof of this). This will be my last attempt to get in contact. If I don’t hear back from anyone and receive the full refund by December 1st, 2021 you will be hearing and talking to my lawyer from that moment on. Thank you, Adriana Valdes

I will never book my flight through here again, my $300+ flight I booked just 3 days ago would only be refunded $11. If you need to schedule a diff flight, rebook or cancel this company is a nightmare. Beware!

Your response doesn’t make up for that fact that you are a SCAM! Don’t pretend to be a legit company. You should be shut down! Such a scam of a service. They offer you an attractive price just to lock you in to their terrible terms. If you buy the basic fare, you are treated unfairly and get no service from their support. Spare yourself the hassle and book with an agency that has decent customer support. They will take your money and offer you a $10 credit and honestly think that’s a respectable policy. Shame on you KIWI never again….

I bought flights from Chicago to Paris round trip for my wife and I. Long story short I had to cancel for COVID and was due a refund. It took months to get my money back. I lost my seat upgrades. I called and emailed several times and no reply from customer service. I opted to buy the better tier customer service and still no reply. Terrible company. Terrible service. I hope they go out of business. They are so so so bad at their jobs. I highly don’t recommend booking anything through these idiots. Go direct with the carrier. These people will make your life so much more difficult.

I had the Aeros EXPERIENCE with this company. Had to spend more money in my trip, IT WAS THE WORS. They don’t even have a phone number that you can call them to ask any question. All they do is throw email, and they don’t even respond to them. They respond Months later. Let me tell you that I had to wait for a Refund 1 YEAR !!! Because they all ways have and excuse, let me give you a Help DO NOT USE THIS AT ALL THEY ARE GOING TO STILL YOUR MONEY. ❌❌

The app is really good for finding cheap flights. It has charts that show you the best times to get the cheapest tickets and has a good amount of filters to personalize your flight experience. BUT I ran into a couple problems that really upset me. They overcharge WAY too much for baggage. In total it should have been $95. To: American Airlines $30 From: American Airlines $30 Jet Blue $35 But instead they charged $162.50. An extra $67.50. I didn’t realize until I got to the airport and the airline employee mentioned it should have been a lot cheaper. ALSO, when we got to our second flight going back, one of the bags wasn’t paid for with all the money I gave Kiwi and we had to pay AGAIN. Kiwi has a request refund for when you run into issues but they say it takes 3 months to process. I might use this app for finding flights but when it comes to booking I will book with the airlines directly. They also up charge by a lot of you want a refund for cancelling, even if you want to cancel way in advance. And they up charge by a lot if you want protections or customer service for things like missing your flight. Seemed like a really good app at first but was disappointed with the whole experience.

Please do not use this company. I have never left any reviews until today as dealing with Kiwi has been the worst experience ever. I write this 1 year after my purchase and 9 months after my flights were cancelled with no refund. I hope this helps at least 1 person not do business with this company.

Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!

This is a very bad service

For every flight? Doubtful. Kiwi is trying to game Google's flight search. Just a scam.

To me this Kiwi travel is scammer, they will book well but charge you extra at the checkout. By the time you realized they will tell you that your money will be refunded in 3 months. Kiwi travel is scammer , use some other services but not Kiwi

Impossible to reach customer service. Created an account, Booked a trip and they botched my email address in their attempt to email me a trip confirmation. Impossible to correct the email and impossible to contact anyone in customer service to resolve the issue. Can not access my trip confirmation.

Missed my flight they never checked me innor helped at all over the phone. Heard chickens in the background of help person. LOST MONEY and TIME MISSED FLIGHT crap company garbage so mad

They changed my flight to a completely different day and they’re not offering to book a flight that works for my family of 6 or a refund. What’s worse is that I have a one day delay so I get to be stuck in a state and now have to book an Airbnb or something and this was not planned for and they are the worst

Be prepared to fend for yourself and use with caution. There’s nothing smooth about these transfers and check-ins. First time/last time user for this one, sorry. It’s worth it to just get a ticket directly to where you want to go.

I took a trip to Boston in 2020 on the way back to my city, I had to pay another ticket after an error on Kiwi.com I opened a request for a refund (number 134 039 752) for 10 months they have been saying that they are analyzing and do nothing , I had no support or help from Kiwi.com to solve my problem, they only answer me if I ask them if I do not do anything , I'm sorry but this is an outburst against this company, and I don't want to see anyone being deceived by it anymore

You are excelents ! Congratulations!!!

I paid 1000€ for 3 tickets and 1 week later they told me that one of my flights is canceled and they (Kiwi) gave 3 options : 1 - I cancel all my flights and I get ONLY 100€ immediately 2 - I have to wait 3 MONTHS and the will try to refund me as much as they can 3 - I have to wait 6 WEEKS but they have to charge me for prioritizing fees All they asked for is a total refund to try to buy new tickets becaue it’s not my fault they canceled the flight NOT ME

Charged me 242 dollars. I have no plane ticket and no refund over a year later. My booking number is 120 439 066. Refund me or face legal action.

Покапали билеты за 2.5 месяца до вылета. Авиакомпания перенесла дату вылета, из-за этого пришлось отказаться от этого путешествия, потому что не сходились даты стыковки. Покупали билеты через приложение Kiwi. Отправили им запрос на возврат средств. Уже прошло 2.5 месяца. Но наш запрос даже не обработал сотрудник этой дерьмовой Kiwi компании. Писали в поддержку. Там сказали ждите ещё сто лет. В итоге деньги никто не вернул. Потому что запрос на возврат средств даже не отправили в авиакомпанию. Не рекомендую через это приложение покупать билеты!

THE WORST TRAVEL COMPANY EVEEEEEER BOOKING TICKETS NOT KNOWING IF IS’T ALLOWED OR NOT

This is why I had to download this stupid app.

Save your money. My trip was cancelled due to Covid-19, I even had the insurance, and they still wouldn't refund me. I called ahead of time, told them how my hotel cancelled, and the woman on the other end could not care less. Book straight with the airline. Don't ever use Kiwi.com

They force you to download the app in order to get your airline tickets. There are also additional steps you have to take after you book with them. If for some reason you don’t verify through the app, your tickets are cancelled. Be careful

Please do not use this company, they offer a small discount while cutting back on essential customer, same day refunds, and many other responsibilities. I’m surprised they are even legally allowed to operate. Must be shut down.

I do not recommend taking a ticket in this offer, because on March 31, 2021 I bought a ticket from Almaty to Miami in the amount of $ 1,300 and canceled the next day, but they have not returned the money to me yet, I wrote to them on the helpdesk they still do not answer but I don’t know, I don’t recommend.

So I don’t leave reviews often, if even at all though this is my first time using Kiwi and it has been an experience. The first leg of the flight was fine and went without a hitch however that was it. I was notified the day before my departure at a regular time I couldn’t be checked in so I got a little suspicious and I came to find out they never gave me my second flight’s confirmation number or anything of the sort and just told me to go in early and talk to the airline. I come to find out I didn’t even have a flight until I talked to them and a kind kind kind soul gave me a returning flight…. I would avoid the possible headache and book through somewhere else, personally.

Por favor deben investigar más afondó estos ladrones le están robando a los clientes los vuelos que hacen estas personas nunca llegan a su destino!

Bought ticket. Received confirmation on email with e-ticket and carrier reservation number(PRN). Carrier application doesn’t find my booking by prn!!!

Kiwi and airlines do not communicate enough with passengers, during these Covid protocol times, to book with confidence

Do not use this app! They will book a flight then cancel it, and you will never see a refund. Complete scam job - you might as well buy fireworks you’ll get more for your money

It’s very difficult app and I didn’t like they have too much hidden fees bad customer service

App functionality is unreliable but the customer service and policies of this company are beyond disgraceful. I would never use their “service” where they keep my money and I receive no flight. Buyer beware.

I was double charged and double booked for a flight and it’s been impossible to get ahold of anyone to fix this problem. Too terrified to cancel the extra booking cause I don’t want it to cancel all my bookings. Going to just take my flight home and then show I was on a flight that I booked and show I was absent for the same flight to show a double booking and double charge. Other than that they’re pretty great.

Booked a flight and had issues both ways checking in from the app. I have to go directly to Frontier to get boarding passes this took forever. I had to purchase a checked bag from Frontier no problem. I read the website carrier on is charged per direction but Frontier also charged me per flight. Baggage fee round trip $191 I should have went right to the airline.

Really poor service. Basically none. I thought I would give them a try to save a few, thirty I think, dollars on a four hundred dollar fair. I’m sorry I did. Today, none months later, they responded to my negative review on the App Store. To date, in spite of numerous attempts to reach them they have never contacted me or even answered the phone. Two stars only because their app occasionally turns up an interesting routing. I would never try to buy another ticket from them.

Booked a flight on Wednesday. Received a reply on Friday saying price has gone up. Silly me, booked the same flight on their website, thinking they are legit. I called them asking hey I was able to book again so can you actually confirm this and not lie to me about price going up. They told me it was probably technical issue and I should receive an email confirming it soon. I receive an email telling me the flight has sold out, but when I go to their website, it’s still available. I call them back and tell them “hey it’s still available why you lying again?” Get me somebody who can help. Long story short after talking hours and days on phone with their agents and supervisors. Now Sunday,They tell me they will refund my money. The ticket i could have had for 200ish dollars is more than 600 $. I can’t tell you enough please don’t get scammed and deceived by them!!!

Bait and switch on kiwi guarantee. Terrible customer service. PAINFUL. If you need help, enjoy drowning in the Bermuda Triangle of this terrible company. Would avoid at all costs. And I never write bad reviews but these people make travel stressful. :/

My parents booked air tickets on this website. It has been more than a year since the plane did not take off due to the epidemic, and this website does not refund the money! Don’t book flights on this website! Just to prevent being cheated!

Horrible experience!! I will make sure to let my family and friends how bad is your service!! You asked me not to bring a carry on bag while all other travelers on the same trip brought their own!! And you asked me to get a visa to Israel while my final destination was Istanbul and the final destination was Israel so I didn't actually need it!! I called and spoke with one of your agents and she was really rude and not helpful at all!!

My grandma booked a ticket but they couldn’t fly because of COVID and they tried to return the ticket but they never returned it please never book these tickets here it’s for y’all’s own good app it horrible

Our trip got canceled because of the coronavirus and they have yet to give us a refund for the flights. Never have I ever seen such worse customer support. Please stay away from this company.

حجزت الطيران ودفعت الفلوس وقالو مافيه حجز