So I bought a ticket from this website and I paid for the price that was displayed. Yes, it was cheaper than the usual. So i checked in online, and went to airport and realize that my ticket is not useable. What i mean “useable” is, I can NOT fly with the ticket I bought with this kiwi and it is of course not refund able. I contact customer service, and they of cause denied me to refund. Such a scam!!! Please please don’t buy ticket from them.

Ok, I purchased a flight on kiwi.com and they never send me flight itinerary even though they took money from my bank account. And they don’t even provide contact information even after signing in. LET ME CALL AND GIVE MY MONEY BACK.

I read all the reviews here and googled kiwi.com reviews, STAY AWAY. I’m staying away. I’ll pay the extra booking directly!

Be carefull.

I want my money back, this is illegal! If u r not gonna give me my money back give me a voucher or something! It’s been months since you canceled my flights (plural)!

I bought a ticket and was canceled due to COVID. The company only refunded me 10 dollars saying that I chose express refund instead of standard refund and declined my request for full refund. And I think that I am not the only one lost 1500 dollars buy using this website.

Do not purchase through kiwi they will not even respond if you have issues. My flight was canceled due to Covid 6 months ago and after months I received an email that says “ We’re pleased to inform you that we’ve sent you a partial refund of 22.1 USD via your original payment method” Yet, I have not received anything. I have been assured that I will receive my full refund, still nothing. Their responses are generic and clam they are waiting on the airline. Hawaiian airlines claim they have no problem reminding me but it must go through kiwi since they were the agent. This is ridiculous and I feel kiwi has wronged me. All other places I had flights through issued a full refund within a month. I am very disappointed in my decision to book with kiwi.com

Cancelaron mi vuelo y cero reembolso oh otras opciones !!

So kiwi.com automatically changes the MONTH of your return ticket when choosing dates!!! So i chose November and my dates and turns out it decided to switch to December on its own and i missed that VERY important change and have to buy a new return ticket because absolutely nobody ANSWERS the phone or messages!!

But didn’t completely get bad layovers. Kiwi made the trip affordable but yet not overly strenuous. Thanks Kiwi!! I’ll be back in the future!!

I wrote a complaint they responded. They didn’t give me a phone number. They've been email back and forth. They changed our ticket to a 6 hour layover right after they sold it to us AND charged us $200 more dollars for the crap flight. They said they would fix it. NOTHING. They are arguing that we didn’t buy their extra services. WE LITERALLY BOUGHT A TICKET AND THEY IMMEDIATELY CHANGED THE TICKET AND SAID WE HAD TO PAY $200 more with WITH A 6 hour LAYOVER. After emails they sent this run around Dear Customer, We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there. We believe that this will be much better for you. It's faster than emails, and you'll see all your messages in one place. We'll also show you the status of your message or request, and you'll be able to ask an additional question at any time. Thank you for your cooperation.

I sent a regular email related to my flight booking. Immediately received an automated reply asking me to use kiwi.com website or app as they wrote, verbatimly, “ We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there.”. Nonetheless the app messaging does not work. It keeps loading without opening any page where “contacts” can be made. Ditto for their website.

I was told 6 months until my refund and it’s been 10months. I understand with covid that things are stressful but my friend for the same flight already received his refund. On top of that I spoke to costumer service 2 months ago and they ensured my refund was arriving soon. 2 months later nothing, not even a updated status and they even blocked me from calling costumer support or even emailing them! Horrible costumer support. Never using this website or app again

I have been waiting 6 months for a refund. I reached out directly to the airline and they confirmed they sent the refund to Kiwi’s credit card. They are holding my money and refusing to acknowledge and give me my money back. I’m not sure how they’re still in business with this criminalistic operating model

I am done with booking with Kiwi terrible service, I didn’t get my fund yet and i am still waiting it been already five month. Kiwi.com this business is a scam and they want to keep your money I didn’t trust them. No contact information scam.

I am very unhappy with the way they treat their costumers. I was charged a certain amount to get a “check in” back but upon arrival at the airport, they informed me that the extra service was never actually added to my account and had to pay three times the amount previously mentioned to get my baggage checked in. I strongly advise not to go with this company

Don’t buy anything from them again . I’ve been waiting 7 months for my refund and they still won’t give me the money that an airline already returned to me.

Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!

Paid for 6 passengers to Athens Greece, I have two booking numbers but this is one, 88 848 441 This is just before COVID-19 hit ,we were not allowed in Greece and I was reimbursed $69 Are you kidding and you hide behind this internet where we in our late 60 s have difficulties navigating.ONE STAR IS TOO MUCH!!

Only a 1 in 27 million chance of getting Covid! Wow interesting fact! Tell me more... - oh, it’s from the International Air Transport Association... which is run by...oh the airlines. What reason would they have to want push misleading facts!

I spent over $1600 on flights that were cancelled due to covid. Kiwi has done nothing to communicate with me regarding my refund. I request a refund in May. It is now October. No progress at all. I would gladly take a credit instead of a cash refund but again - absolutely no communication at all. If you want to book your travel with a company that doesn’t care about you at all.... kiwi is the way to go.

Awful service. Don’t use. I requested a refund well within 24hours and they told me, “we did not dispute your refund claim”......”but we did our best”. It really took Kiwi 3 months to tell me that.

This site is a scam, I’ve losy 1500 booking trips here that they change and never notify me. Its imposible to reach or talk to a live agent. And they do it on purpose. So they can rob people. I will take furder action about the 1500 this site stealed from me..

Entre los mejores 💪💪 gracias

I’ve already contacted consumer affairs and the proper international consumer compliance agencies. You’re going down Kiwi.com. And thank you for hacking into my twitter and deleting my tweets about how bad your service is. I have proof and will be getting into contact with the appropriate governing agencies for that as well.

I requested a refund directly with the airline for a ticket I bough on kiwi.com. The Airline issued it to kiwi.com and they kept my money. I never received it from kiwi.

They have refused my refund and deemed it non-refundable while also showing that I had actually traveled on the flight after it had been cancelled. They are scamming thousands of people out of their refund and in come cases, they are just keeping the money even though the airlines refunded the money back to Kiwi. DO NOT GIVE YOUR MONEY TO THEM!

I understand there is a pandemic going on, but my flight to England was cancelled back in March (we were supposed to travel in May) and I contacted the airline directly who issued a refund promptly. However, they had to issue refund back to kiwi as that was who I had booked through. Despite multiple calls and emails I have yet to get a refund. Not to mention now I can no longer get through to anyone on the phone. I’m automatically disconnected. Highly advise against ever using this company.

When inclement weather struck this app automatically and without permission rebooked our flights and we had to then cancel our trip. They only refunded half of our flight money. Customer service is difficult to reach and understand. I will never use this service again.

BAD!!!!!!!!!!!!!!!

I highly recommend not to use Kiwi. While they may have a slightly cheaper air fare, if something goes wrong they have refused to provide me with a refund. It has been 5 months and a constant battle.

Booking isn’t finalizing and I have a $1200 pending charge and no email or booking to be found. Seems like a scam site.

Don’t even buy your tickets from here, you’re better off paying the extra dollars and buying directly from the airline! You will have no customer service with them, they will take DAYS to reply to your messages. When you call they will say they can’t help with your situation and try to convince you to buy another ticket when you already bought a ticket and expect you to just wait 3 months for a refund. Worst experience ever, never buying here again. Don’t do the same mistake I did everyone, buying your tickets here.

Kiwi is the process of refunding our money for our flight from NY to Paris and back. A flight that we asked them to refund in early April due to COVID. We confirmed that our carrier refunded them the money. Have received a phone call and things are happening.

The kiwi.com guarantee is not worth the paper it is written on. If you are unfortunate enough to have booked with this outfit and get an airline schedule change you will not be covered as kiwi will hide behind a made-up word in the small print.. you options will be to pay them extra money to accept a huge detour in the wrong direction selected by their algorithm, or to accept their zero dollar refund. You can pay them an extra $11 to speak with a robot that is equally as helpful.. Cleverly situated in Eastern Europe, they are out of reach of US & UK trading standards otherwise they would be shut down.. As it’s an algorithm you are dealing with, it doesn’t bother to check with the airlines for suitable alternatives so my advice is to contact the airline direct who will be much more helpful in resolving any issues.

They never refunded me even after paying for insurance an “expedited refund fee” of 20€. Then they changed my flight schedule and asked me to pay double what the original ticket was. Terrible outsourced customer service. Please stay away from this scam service.

Not possible to call. Not exist number . App doesn’t work properly. If you have any problem good luck

As vossas alterações são péssimas. Não ajudam os clientes Alteram e os clientes praticamente não têm melhor opções, pelo contrário.

We are in Middle of the pandemic, it’s hard for everyone but this company if you buy ticket with them you are possible to not see your refund again, the service is a joke and they don’t want to give me back my full refund but my flight was canceled because of the corona virus, shame on that kind of companies like that one Don’t buy ticket with them You gonna regret !!!!!!! Scam DONT DO BUSINESS with them you will regret !!!!!!!!

Good service!

Scam

If someone needs help by customer service, there is no any number to reach out

Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case.

Love this app

Won’t refund me when an error occurred on website. Horrible company

Flights cancelled in March for April flight. Paid for assisted refund and still had waiting for carrier. One airline refunded in July but no sign of partial refund even though the baggage element (which I had paid for directly with airline) had been received back to card. Kiwi flight element paid back to Kiwi but yet to receive the partial refund and no reply to my emails to them. Impossible to get through on phone. STAY AWAY!

I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.

Terrible company in my opinion. Customer service is awful, not responsive. I have been dealing with issues with them for months, not just one isolated incident. They blame everything on covid but despite covid, sites like Travelocity or Expedia have had way better customer experience over the same time period. Worst travel related customer service I have ever experienced. Stay away.

Every time they show ticket by the tome you to get it says unfortunately we couldn’t confirm the availability of the seat 🤦🏾‍♂️

Good afternoon, I hope you can solve me as soon as possible, the customer service is terrible. They don't have Spanish service

They have assigned the baggage to the wrong passengers. Also, this is s domestic one way flight and it is requiring me to enter a passport information. I have emailed them since I can’t talk to a live person. Its been 4 days and still have not gotten a response.

I will be reporting Kiwi.com to the BBB. They have not provided any full refunds due to cancelling all of my family’s round trip flights. Very disappointing customer service. Will pay extra to work with a better travel business in the future.

I booked a flight Pre-Covid—the end of 2019. The airline cancelled it in the spring. That was fine. What is not fine is that it is mid-September, and I still have no refund or voucher and the only time they contact me is after I contact them. I realize the Covid situation is unusual. But I am perfectly happy w a voucher. I’m starting to feel as if my money has just been stolen, and they (Kiwi and the airlines) are hoping I will forget about it. I have been patient. I have not bashed the company anywhere. I know these are unusual times. But my patience is at an end.

Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.

I have waited 3 months and it’s about to be 4 and still no sign of refund when i paid extra for priority. Priority refunds are supposed to come in 6 weeks. They say they are waiting for the carriers but on the carrier’s website they say they are willing to corporate and says to talk to your third party app. I did not spend more than a thousand to get nothing back. I do not recommend to book through this app. The fact that for instant refund i would only get around a hundred dollars back... When I talk to customer service, all they do is repeat the same thing that they are waiting for the carriers and it’s frustrating.

Estoy muy decepcionada porque no es la segunda vez que tengo una emergencia y tengo que cancelar mis vuelos.... no dan reembolso!! 2 veces y las dos veces no me dieron reembolsos!!!!

I’m currently stuck at Paris Airport while I write this because of kiwi.com I got suckered into their low price and booked a flight (actually a series of flights) through them to get to Egypt. Long story short, they WILL not honor their “guarantee”, they won’t help you out in a pickle, and they’re operating out of a garage. Very unprofessional. Pay a little bit more. DONT GET STUCK in a foreign airport like I am right now. DO NOT USE KIWI!

I booked a trip from London to Puerto Rico. It was to be two stops. A week after booked, two months before the trip, one of the stops was delayed and and later another stop was cancelled. I called to hear what options they could provide and they basically said to buy another trip and ask for refund. When I COULD call, they never gave me details of how the refund process was going. Now I can’t call because the number is reserved for upcoming trips and mine has passed. DON’T USE KIWI!

Spent $1,440 USD on flights through Kiwi.com; in addition to flights being canceled, we were banned from traveling to/through Europe so we requested a refund. Kiwi said it would take 90 days to refund and on the 90th day, Kiwi sent a “partial” refund of $11.24 USD ($0.12/day USD). I strongly suggest booking directly with the airline next time and take a hard pass on Kiwi. With the way Kiwi.com handled our situation, I can’t imagine they’ll be in business much longer.

I highly recommend Kiwi for all flight purchases! They always find the cheapest flights for you and their app is easy to use. Constantly sending you updates about your flights and any other information you need to know. I would never book a flight from another website.

Worst company ever take 3 years to respond I reached out to them still no response

Very bad company

Called Norwegian and they said they refunded 999.60 euros of our cancelled flight. Kiwi only sent us 22 USD. Don’t waste your time with this company. Can’t wait to hear what the other airline sent them that I’ll never see

Me estafaron con el boleto de avión, estoy varado en Bogotá, ya que el vuelo que me vendieron nunca salió.

Terrible service

Still no response to an urgent change to my flight. Supposed to be a 3 hour response time...it’s been days.

No hidden fees!

Never pick up the phone. Nobody is hold accountable for anything

This is the worst company to purchase airline tickets from ever! If you have ANY issues they will NOT help you and good luck on getting a phone call through or a call back! I DO NOT RECOMMEND USING KIWI EVER! My flight was canceled 1 day before my scheduled flight and due to no fault of my own. I was told by a Kiwi representative that I would get a complete monetary refund but it could take up to 90 days. As it got closer I called back and was told that they didn’t even show I had ever called about this or created an acct to receive a refund, so they started the process over and said again that I would receive a complete monetary refund but it could take up to 90 days. I later received an email stating that they could not give me a refund but instead I would get a voucher. I have called, complained, explained, I’ve done nothing wrong, and yet they are refusing to honor their word and their policy. I called West Jet who is the airline I was to fly on and they said according the The Dept of Transportation that it was mandatory they refund my money and the refunds for canceled June flights would start September 1, 2020, and I have called repeatedly and still have not gotten a refund. West Jet even told me to have Kiwi call them and they would explain it but Kiwi won’t do that. Kiwi doesn’t help at all! Now when I try the phone recording tells me that the phone calls are reserved for current flights going out! So now I can’t even get a call through to them. This is the worst company! I DO NOT RECOMMEND KIWI TO ANYONE! UPDATE: I contacted Kiwi via email many, many times and each time they give me a different reason for not refunding my money. They try to blame the airline and claim that West Jet is holding the money but this is a lie as I have already spoken to West Jet and they have never even contacted West Jet, then they blame Covid19, they try to say that they are working on it but due to covid it takes time, it’s been since June! It is one lie after another. Kiwi is a corrupt company that lies and steal from people! Crooks!

Bought via Kiwi tickets for the flight Miami - Chicago. I was paid 124,68$ via application Kiwi for the ticket with 5kg bag, and paid additional for 23kg luggage. So, total 124,68$. But when I arrived to airport and took my boarding pass I paid one more time for my luggage 35,00$. Who cheating Kiwi or United Airlines? Kiwi cheats with me already one time before.

Failed to refund money for a trip booked through and cancelled bc of Covid. Do NOT use them as your booking agent!

Yesterday I bought a flight for $300 round trip.. today I received an email saying I must pay $200 more if I want to have the same flight because prices went up.. that is absolutely ridiculous.. I have never had the price of a flight change AFTER the ticket was purchased.. 0/10 DO NOT RECOMMEND

It passed 5 months since my refund request. I am still waiting for my $1500.

This app is so convenient for booking international flights. It stores your passport information in the app so you can bypass the check in at the airport. You still have to get your passport stamped after a flight, but it cuts down on check in time. You can also search for hotels, too.

Do not use it, they cheat people!

Kiwi is a scam. That’s it

It has been over 7 months waiting for our trip refund and we still have not received any information from the company. When I call the company on the phone and input my reservation number the automated voice says I’m not a currently traveling customer and refers me to the website for customer service and hangs up. Nobody answers any of my messages on the website. Just a horrible horrible company.

Terrible service! Don’t make my mistake and use this company! I am really dissatisfied with your service because I purchased my airline tickets through your website. The following day my return flight was cancelled by the airline. I called the airline to try to get myself on the next flight, however because my tickets were purchased through Kiwi.com, they said they cannot change anything. I tried calling & emailing Kiwi and only got a response on the eleventh 11th DAY! At which point, my ticket doubled in price. I understand things are slower now due to Covid-19, but this is no excuse to take 11 days to respond. Moreover, I couldn't even get anyone on the phone for over a week. The system would just kick me out because I was not flying "immediately." Well I'm sorry to bother you all, but this is an international flight taking over 20+ hours and I need to know whether I have a ticket or not. When I finally got through to someone, the representatives refused to put me through to a supervisor. I will never use this company again - they have forever lost my business and I will tell all my friends how terrible they are. Stay away!

It has been 4 months without a clear answer of my refund. The airline already contacted to issue a refund, however, since I did it through Kiwi they can not process it. Never use this company again, poor customer service

Continue to be completely unhelpful. Keep blaming the airline. Airline blames Kiwi. Kiwi has no record keeping process. Trust them they say. I am not many many many flights, hotels, cars refunded with competitors and through airlines without an issue. This thieving mob continue to hold refund, provide zero updates, keep you on hold forever and then prove zero help. Never ever ever will I buy from kiwi.com again. Used to used them all the time but never needed their support. If service was better I wouldn’t mind but 👎👎👎 **Update** Airline has been telling me for two months Kiwi has communication to refund my money. Kiwi claims they don’t but provide no avenue to escalate/ investigate/ follow up/ resolve. They offer no action other than wait. When I asked what will happen when they hit their 3months wait time and still in same boat because they refuse to refund or do anything to investigate they say just wait. Now at 4months and no resolution. Beyond any reasonable respond - completely underwhelmed

Really good prices $$$ Saving a lot money traveling I like it !

unless you are traveling within 14 days, their phone system hangs up on you. one leg of my flight was canceled, but i’m still on the hook for the whole thing, and alternatives are an additional $1500!!! defeats the purpose of booking a cheaper flight. customer service is terrible.

You don’t want to use this company trust me

I am greatly disappointed in how TripAdvisor/Kiwi have handled our refund. First off I will never again go through a 3rd party to book airline travel. They give a false sense of security in thinking they have the customers back. When I purchased tickets though Trip Advisor they are the ones who processed my transaction and not the airline. Yet, they are saying I have to wait for the airlines to respond. I understand that none of us were prepared for a pandemic to hit. The fact that I am still waiting for a refund for a travel date of June 5th 2020, especially after paying a fee to expedite my request, is unacceptable.

Great app to Use for Booking Trips!

Been waiting over 3 months for a refund due to cancelled flight from COVID19. Kiwi makes it impossible to have any contact with there organization. No one responds to messages sent through the app. Not happy & do not recommend their service. I have never reviewed a company so this is a reflection of how disappointed I am with this company.

Don’t use them. They’re thieves. Uve been warned

They will screw you over anyway they can. Still waiting for my refund!!

Refund will take weeks but quick to take your money !!! You are not a priority :( !!!!!

My experience has been that Kiwi.com has not acted like a respectable travel agency does. When airlines cancel flights due to COVID they refund the ticket. Why would your travel agent hold on to those refunds, even after six months. Go direct if you can’t trust your agent and cut out whomever might take your money and not honor a refund!

Awful. They kept changing my flights and charging me extra if I didn't want 2 or 3 extra LONG layovers. They never gave a refund or rebooking when corona hit, and haven't heard anything since. DO NOT and I repeat DO NOT BOOK WITH KIWI.

I’ve downloaded to app. It says I have no tickets. How do I add my ticket? I’d like to get alerts of my ticket status.

I understand the struggle trying to process refunds due to COVID but I have been waiting for 4 months to get response. I don’t even know if I’m getting any refund at all from the airline. Not sure who is to blame here if Kiwi or the airline directly for the delay. Kiwi’s offered $130 refund for a $700 ticket, is that a joke?

What is the purpose of this app?

I warn you guys from booking flights outside of official airline offers, ESPECIALLY if your trip has connections. Kiwi.com is notorious for randomly connecting flights so those flights seem possible, but really, they buy tickets separately, requiring you to clear immigration and go back in to take the other leg of your flight. That IS NOT what an actual connecting flight should be. That said, I purchased a ticket early June 2020 that had me through that same procedure from Manila to Singapore, only, Singapore wasn’t accepting any connecting flights at the time. So, they sell you tickets that aren’t even possible to uphold, and upon speaking to a representative, they say buy a NEW ticket and won’t even give you a FULL REFUND for the last one. DO NOT TRUST THIS COMPANY. You will be scammed, and they will do their best to make sure you can’t do a chargeback from your bank. You’ll have to deal with what little refund you can get. Pro tip: BUY FROM OFFICIAL AIRLINE WEBSITES AND CUSTOMER SERVICE. Do not waste money and energy on third party sellers. Their prices aren’t even that big of a difference from the official airlines’ AND if anything, official airlines will give you a full refund if there’s a call to do so. Update: They make sure you can’t get a refund/chargeback due to COVID by doing their dumb FORCE MAJEURE. Guys, just don’t book through here or any other third party. You will save yourself the headache and money.

2 times back to back they did it to me. They sell ticket seems very cheap Some how they manipulate and charge twice. They are not even sorry about it. No customer service no one try to help. Very bad

They changed our itinerary in claim they sent us a notice in the app to except it with a four hour only acceptance time. The morning of the flight they sent us an itinerary which had us an eight hour layover in Vegas and during that layover they had us flying out of Dallas at 1:30 PM when we flew out of Vegas at 7 PM. Because of missed flight out of Dallas they flagged us as a no-show, which then gave them the excuse to not help. Final destination was ATL. They left us stranded in Dallas at midnight with a 2 year old and no help. They said we probably wouldn’t even get a refund.

I plan my flight and now they suddenly cancel my flight and the new itinerary is gonna cost me A LOT more, kiwi is not a good app in a few words

They did my flight wrong time so now I have to pay to change it

So I bought a ticket from this website and I paid for the price that was displayed. Yes, it was cheaper than the usual. So i checked in online, and went to airport and realize that my ticket is not useable. What i mean “useable” is, I can NOT fly with the ticket I bought with this kiwi and it is of course not refund able. I contact customer service, and they of cause denied me to refund. Such a scam!!! Please please don’t buy ticket from them.

Ok, I purchased a flight on kiwi.com and they never send me flight itinerary even though they took money from my bank account. And they don’t even provide contact information even after signing in. LET ME CALL AND GIVE MY MONEY BACK.

I read all the reviews here and googled kiwi.com reviews, STAY AWAY. I’m staying away. I’ll pay the extra booking directly!

Be carefull.

I want my money back, this is illegal! If u r not gonna give me my money back give me a voucher or something! It’s been months since you canceled my flights (plural)!

I bought a ticket and was canceled due to COVID. The company only refunded me 10 dollars saying that I chose express refund instead of standard refund and declined my request for full refund. And I think that I am not the only one lost 1500 dollars buy using this website.

Do not purchase through kiwi they will not even respond if you have issues. My flight was canceled due to Covid 6 months ago and after months I received an email that says “ We’re pleased to inform you that we’ve sent you a partial refund of 22.1 USD via your original payment method” Yet, I have not received anything. I have been assured that I will receive my full refund, still nothing. Their responses are generic and clam they are waiting on the airline. Hawaiian airlines claim they have no problem reminding me but it must go through kiwi since they were the agent. This is ridiculous and I feel kiwi has wronged me. All other places I had flights through issued a full refund within a month. I am very disappointed in my decision to book with kiwi.com

Cancelaron mi vuelo y cero reembolso oh otras opciones !!

So kiwi.com automatically changes the MONTH of your return ticket when choosing dates!!! So i chose November and my dates and turns out it decided to switch to December on its own and i missed that VERY important change and have to buy a new return ticket because absolutely nobody ANSWERS the phone or messages!!

But didn’t completely get bad layovers. Kiwi made the trip affordable but yet not overly strenuous. Thanks Kiwi!! I’ll be back in the future!!

I wrote a complaint they responded. They didn’t give me a phone number. They've been email back and forth. They changed our ticket to a 6 hour layover right after they sold it to us AND charged us $200 more dollars for the crap flight. They said they would fix it. NOTHING. They are arguing that we didn’t buy their extra services. WE LITERALLY BOUGHT A TICKET AND THEY IMMEDIATELY CHANGED THE TICKET AND SAID WE HAD TO PAY $200 more with WITH A 6 hour LAYOVER. After emails they sent this run around Dear Customer, We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there. We believe that this will be much better for you. It's faster than emails, and you'll see all your messages in one place. We'll also show you the status of your message or request, and you'll be able to ask an additional question at any time. Thank you for your cooperation.

I sent a regular email related to my flight booking. Immediately received an automated reply asking me to use kiwi.com website or app as they wrote, verbatimly, “ We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there.”. Nonetheless the app messaging does not work. It keeps loading without opening any page where “contacts” can be made. Ditto for their website.

I was told 6 months until my refund and it’s been 10months. I understand with covid that things are stressful but my friend for the same flight already received his refund. On top of that I spoke to costumer service 2 months ago and they ensured my refund was arriving soon. 2 months later nothing, not even a updated status and they even blocked me from calling costumer support or even emailing them! Horrible costumer support. Never using this website or app again

I have been waiting 6 months for a refund. I reached out directly to the airline and they confirmed they sent the refund to Kiwi’s credit card. They are holding my money and refusing to acknowledge and give me my money back. I’m not sure how they’re still in business with this criminalistic operating model

I am done with booking with Kiwi terrible service, I didn’t get my fund yet and i am still waiting it been already five month. Kiwi.com this business is a scam and they want to keep your money I didn’t trust them. No contact information scam.

I am very unhappy with the way they treat their costumers. I was charged a certain amount to get a “check in” back but upon arrival at the airport, they informed me that the extra service was never actually added to my account and had to pay three times the amount previously mentioned to get my baggage checked in. I strongly advise not to go with this company

Don’t buy anything from them again . I’ve been waiting 7 months for my refund and they still won’t give me the money that an airline already returned to me.

Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!

Paid for 6 passengers to Athens Greece, I have two booking numbers but this is one, 88 848 441 This is just before COVID-19 hit ,we were not allowed in Greece and I was reimbursed $69 Are you kidding and you hide behind this internet where we in our late 60 s have difficulties navigating.ONE STAR IS TOO MUCH!!

Only a 1 in 27 million chance of getting Covid! Wow interesting fact! Tell me more... - oh, it’s from the International Air Transport Association... which is run by...oh the airlines. What reason would they have to want push misleading facts!

I spent over $1600 on flights that were cancelled due to covid. Kiwi has done nothing to communicate with me regarding my refund. I request a refund in May. It is now October. No progress at all. I would gladly take a credit instead of a cash refund but again - absolutely no communication at all. If you want to book your travel with a company that doesn’t care about you at all.... kiwi is the way to go.

Awful service. Don’t use. I requested a refund well within 24hours and they told me, “we did not dispute your refund claim”......”but we did our best”. It really took Kiwi 3 months to tell me that.

This site is a scam, I’ve losy 1500 booking trips here that they change and never notify me. Its imposible to reach or talk to a live agent. And they do it on purpose. So they can rob people. I will take furder action about the 1500 this site stealed from me..

Entre los mejores 💪💪 gracias

I’ve already contacted consumer affairs and the proper international consumer compliance agencies. You’re going down Kiwi.com. And thank you for hacking into my twitter and deleting my tweets about how bad your service is. I have proof and will be getting into contact with the appropriate governing agencies for that as well.

I requested a refund directly with the airline for a ticket I bough on kiwi.com. The Airline issued it to kiwi.com and they kept my money. I never received it from kiwi.

They have refused my refund and deemed it non-refundable while also showing that I had actually traveled on the flight after it had been cancelled. They are scamming thousands of people out of their refund and in come cases, they are just keeping the money even though the airlines refunded the money back to Kiwi. DO NOT GIVE YOUR MONEY TO THEM!

I understand there is a pandemic going on, but my flight to England was cancelled back in March (we were supposed to travel in May) and I contacted the airline directly who issued a refund promptly. However, they had to issue refund back to kiwi as that was who I had booked through. Despite multiple calls and emails I have yet to get a refund. Not to mention now I can no longer get through to anyone on the phone. I’m automatically disconnected. Highly advise against ever using this company.

When inclement weather struck this app automatically and without permission rebooked our flights and we had to then cancel our trip. They only refunded half of our flight money. Customer service is difficult to reach and understand. I will never use this service again.

BAD!!!!!!!!!!!!!!!

I highly recommend not to use Kiwi. While they may have a slightly cheaper air fare, if something goes wrong they have refused to provide me with a refund. It has been 5 months and a constant battle.

Booking isn’t finalizing and I have a $1200 pending charge and no email or booking to be found. Seems like a scam site.

Don’t even buy your tickets from here, you’re better off paying the extra dollars and buying directly from the airline! You will have no customer service with them, they will take DAYS to reply to your messages. When you call they will say they can’t help with your situation and try to convince you to buy another ticket when you already bought a ticket and expect you to just wait 3 months for a refund. Worst experience ever, never buying here again. Don’t do the same mistake I did everyone, buying your tickets here.

Kiwi is the process of refunding our money for our flight from NY to Paris and back. A flight that we asked them to refund in early April due to COVID. We confirmed that our carrier refunded them the money. Have received a phone call and things are happening.

The kiwi.com guarantee is not worth the paper it is written on. If you are unfortunate enough to have booked with this outfit and get an airline schedule change you will not be covered as kiwi will hide behind a made-up word in the small print.. you options will be to pay them extra money to accept a huge detour in the wrong direction selected by their algorithm, or to accept their zero dollar refund. You can pay them an extra $11 to speak with a robot that is equally as helpful.. Cleverly situated in Eastern Europe, they are out of reach of US & UK trading standards otherwise they would be shut down.. As it’s an algorithm you are dealing with, it doesn’t bother to check with the airlines for suitable alternatives so my advice is to contact the airline direct who will be much more helpful in resolving any issues.

They never refunded me even after paying for insurance an “expedited refund fee” of 20€. Then they changed my flight schedule and asked me to pay double what the original ticket was. Terrible outsourced customer service. Please stay away from this scam service.

Not possible to call. Not exist number . App doesn’t work properly. If you have any problem good luck

As vossas alterações são péssimas. Não ajudam os clientes Alteram e os clientes praticamente não têm melhor opções, pelo contrário.

We are in Middle of the pandemic, it’s hard for everyone but this company if you buy ticket with them you are possible to not see your refund again, the service is a joke and they don’t want to give me back my full refund but my flight was canceled because of the corona virus, shame on that kind of companies like that one Don’t buy ticket with them You gonna regret !!!!!!! Scam DONT DO BUSINESS with them you will regret !!!!!!!!

Good service!

Scam

If someone needs help by customer service, there is no any number to reach out

Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case.

Love this app

Won’t refund me when an error occurred on website. Horrible company

Flights cancelled in March for April flight. Paid for assisted refund and still had waiting for carrier. One airline refunded in July but no sign of partial refund even though the baggage element (which I had paid for directly with airline) had been received back to card. Kiwi flight element paid back to Kiwi but yet to receive the partial refund and no reply to my emails to them. Impossible to get through on phone. STAY AWAY!

I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.

Terrible company in my opinion. Customer service is awful, not responsive. I have been dealing with issues with them for months, not just one isolated incident. They blame everything on covid but despite covid, sites like Travelocity or Expedia have had way better customer experience over the same time period. Worst travel related customer service I have ever experienced. Stay away.

Every time they show ticket by the tome you to get it says unfortunately we couldn’t confirm the availability of the seat 🤦🏾‍♂️

Good afternoon, I hope you can solve me as soon as possible, the customer service is terrible. They don't have Spanish service

They have assigned the baggage to the wrong passengers. Also, this is s domestic one way flight and it is requiring me to enter a passport information. I have emailed them since I can’t talk to a live person. Its been 4 days and still have not gotten a response.

I will be reporting Kiwi.com to the BBB. They have not provided any full refunds due to cancelling all of my family’s round trip flights. Very disappointing customer service. Will pay extra to work with a better travel business in the future.

I booked a flight Pre-Covid—the end of 2019. The airline cancelled it in the spring. That was fine. What is not fine is that it is mid-September, and I still have no refund or voucher and the only time they contact me is after I contact them. I realize the Covid situation is unusual. But I am perfectly happy w a voucher. I’m starting to feel as if my money has just been stolen, and they (Kiwi and the airlines) are hoping I will forget about it. I have been patient. I have not bashed the company anywhere. I know these are unusual times. But my patience is at an end.

Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.

I have waited 3 months and it’s about to be 4 and still no sign of refund when i paid extra for priority. Priority refunds are supposed to come in 6 weeks. They say they are waiting for the carriers but on the carrier’s website they say they are willing to corporate and says to talk to your third party app. I did not spend more than a thousand to get nothing back. I do not recommend to book through this app. The fact that for instant refund i would only get around a hundred dollars back... When I talk to customer service, all they do is repeat the same thing that they are waiting for the carriers and it’s frustrating.

Estoy muy decepcionada porque no es la segunda vez que tengo una emergencia y tengo que cancelar mis vuelos.... no dan reembolso!! 2 veces y las dos veces no me dieron reembolsos!!!!

I’m currently stuck at Paris Airport while I write this because of kiwi.com I got suckered into their low price and booked a flight (actually a series of flights) through them to get to Egypt. Long story short, they WILL not honor their “guarantee”, they won’t help you out in a pickle, and they’re operating out of a garage. Very unprofessional. Pay a little bit more. DONT GET STUCK in a foreign airport like I am right now. DO NOT USE KIWI!

I booked a trip from London to Puerto Rico. It was to be two stops. A week after booked, two months before the trip, one of the stops was delayed and and later another stop was cancelled. I called to hear what options they could provide and they basically said to buy another trip and ask for refund. When I COULD call, they never gave me details of how the refund process was going. Now I can’t call because the number is reserved for upcoming trips and mine has passed. DON’T USE KIWI!

Spent $1,440 USD on flights through Kiwi.com; in addition to flights being canceled, we were banned from traveling to/through Europe so we requested a refund. Kiwi said it would take 90 days to refund and on the 90th day, Kiwi sent a “partial” refund of $11.24 USD ($0.12/day USD). I strongly suggest booking directly with the airline next time and take a hard pass on Kiwi. With the way Kiwi.com handled our situation, I can’t imagine they’ll be in business much longer.

I highly recommend Kiwi for all flight purchases! They always find the cheapest flights for you and their app is easy to use. Constantly sending you updates about your flights and any other information you need to know. I would never book a flight from another website.

Worst company ever take 3 years to respond I reached out to them still no response

Very bad company

Called Norwegian and they said they refunded 999.60 euros of our cancelled flight. Kiwi only sent us 22 USD. Don’t waste your time with this company. Can’t wait to hear what the other airline sent them that I’ll never see

Me estafaron con el boleto de avión, estoy varado en Bogotá, ya que el vuelo que me vendieron nunca salió.

Terrible service

Still no response to an urgent change to my flight. Supposed to be a 3 hour response time...it’s been days.

No hidden fees!

Never pick up the phone. Nobody is hold accountable for anything

This is the worst company to purchase airline tickets from ever! If you have ANY issues they will NOT help you and good luck on getting a phone call through or a call back! I DO NOT RECOMMEND USING KIWI EVER! My flight was canceled 1 day before my scheduled flight and due to no fault of my own. I was told by a Kiwi representative that I would get a complete monetary refund but it could take up to 90 days. As it got closer I called back and was told that they didn’t even show I had ever called about this or created an acct to receive a refund, so they started the process over and said again that I would receive a complete monetary refund but it could take up to 90 days. I later received an email stating that they could not give me a refund but instead I would get a voucher. I have called, complained, explained, I’ve done nothing wrong, and yet they are refusing to honor their word and their policy. I called West Jet who is the airline I was to fly on and they said according the The Dept of Transportation that it was mandatory they refund my money and the refunds for canceled June flights would start September 1, 2020, and I have called repeatedly and still have not gotten a refund. West Jet even told me to have Kiwi call them and they would explain it but Kiwi won’t do that. Kiwi doesn’t help at all! Now when I try the phone recording tells me that the phone calls are reserved for current flights going out! So now I can’t even get a call through to them. This is the worst company! I DO NOT RECOMMEND KIWI TO ANYONE! UPDATE: I contacted Kiwi via email many, many times and each time they give me a different reason for not refunding my money. They try to blame the airline and claim that West Jet is holding the money but this is a lie as I have already spoken to West Jet and they have never even contacted West Jet, then they blame Covid19, they try to say that they are working on it but due to covid it takes time, it’s been since June! It is one lie after another. Kiwi is a corrupt company that lies and steal from people! Crooks!

Bought via Kiwi tickets for the flight Miami - Chicago. I was paid 124,68$ via application Kiwi for the ticket with 5kg bag, and paid additional for 23kg luggage. So, total 124,68$. But when I arrived to airport and took my boarding pass I paid one more time for my luggage 35,00$. Who cheating Kiwi or United Airlines? Kiwi cheats with me already one time before.

Failed to refund money for a trip booked through and cancelled bc of Covid. Do NOT use them as your booking agent!

Yesterday I bought a flight for $300 round trip.. today I received an email saying I must pay $200 more if I want to have the same flight because prices went up.. that is absolutely ridiculous.. I have never had the price of a flight change AFTER the ticket was purchased.. 0/10 DO NOT RECOMMEND

It passed 5 months since my refund request. I am still waiting for my $1500.

This app is so convenient for booking international flights. It stores your passport information in the app so you can bypass the check in at the airport. You still have to get your passport stamped after a flight, but it cuts down on check in time. You can also search for hotels, too.

Do not use it, they cheat people!

Kiwi is a scam. That’s it

It has been over 7 months waiting for our trip refund and we still have not received any information from the company. When I call the company on the phone and input my reservation number the automated voice says I’m not a currently traveling customer and refers me to the website for customer service and hangs up. Nobody answers any of my messages on the website. Just a horrible horrible company.

Terrible service! Don’t make my mistake and use this company! I am really dissatisfied with your service because I purchased my airline tickets through your website. The following day my return flight was cancelled by the airline. I called the airline to try to get myself on the next flight, however because my tickets were purchased through Kiwi.com, they said they cannot change anything. I tried calling & emailing Kiwi and only got a response on the eleventh 11th DAY! At which point, my ticket doubled in price. I understand things are slower now due to Covid-19, but this is no excuse to take 11 days to respond. Moreover, I couldn't even get anyone on the phone for over a week. The system would just kick me out because I was not flying "immediately." Well I'm sorry to bother you all, but this is an international flight taking over 20+ hours and I need to know whether I have a ticket or not. When I finally got through to someone, the representatives refused to put me through to a supervisor. I will never use this company again - they have forever lost my business and I will tell all my friends how terrible they are. Stay away!

It has been 4 months without a clear answer of my refund. The airline already contacted to issue a refund, however, since I did it through Kiwi they can not process it. Never use this company again, poor customer service

Continue to be completely unhelpful. Keep blaming the airline. Airline blames Kiwi. Kiwi has no record keeping process. Trust them they say. I am not many many many flights, hotels, cars refunded with competitors and through airlines without an issue. This thieving mob continue to hold refund, provide zero updates, keep you on hold forever and then prove zero help. Never ever ever will I buy from kiwi.com again. Used to used them all the time but never needed their support. If service was better I wouldn’t mind but 👎👎👎 **Update** Airline has been telling me for two months Kiwi has communication to refund my money. Kiwi claims they don’t but provide no avenue to escalate/ investigate/ follow up/ resolve. They offer no action other than wait. When I asked what will happen when they hit their 3months wait time and still in same boat because they refuse to refund or do anything to investigate they say just wait. Now at 4months and no resolution. Beyond any reasonable respond - completely underwhelmed

Really good prices $$$ Saving a lot money traveling I like it !

unless you are traveling within 14 days, their phone system hangs up on you. one leg of my flight was canceled, but i’m still on the hook for the whole thing, and alternatives are an additional $1500!!! defeats the purpose of booking a cheaper flight. customer service is terrible.

You don’t want to use this company trust me

I am greatly disappointed in how TripAdvisor/Kiwi have handled our refund. First off I will never again go through a 3rd party to book airline travel. They give a false sense of security in thinking they have the customers back. When I purchased tickets though Trip Advisor they are the ones who processed my transaction and not the airline. Yet, they are saying I have to wait for the airlines to respond. I understand that none of us were prepared for a pandemic to hit. The fact that I am still waiting for a refund for a travel date of June 5th 2020, especially after paying a fee to expedite my request, is unacceptable.

Great app to Use for Booking Trips!

Been waiting over 3 months for a refund due to cancelled flight from COVID19. Kiwi makes it impossible to have any contact with there organization. No one responds to messages sent through the app. Not happy & do not recommend their service. I have never reviewed a company so this is a reflection of how disappointed I am with this company.

Don’t use them. They’re thieves. Uve been warned

They will screw you over anyway they can. Still waiting for my refund!!

Refund will take weeks but quick to take your money !!! You are not a priority :( !!!!!

My experience has been that Kiwi.com has not acted like a respectable travel agency does. When airlines cancel flights due to COVID they refund the ticket. Why would your travel agent hold on to those refunds, even after six months. Go direct if you can’t trust your agent and cut out whomever might take your money and not honor a refund!

Awful. They kept changing my flights and charging me extra if I didn't want 2 or 3 extra LONG layovers. They never gave a refund or rebooking when corona hit, and haven't heard anything since. DO NOT and I repeat DO NOT BOOK WITH KIWI.

I’ve downloaded to app. It says I have no tickets. How do I add my ticket? I’d like to get alerts of my ticket status.

I understand the struggle trying to process refunds due to COVID but I have been waiting for 4 months to get response. I don’t even know if I’m getting any refund at all from the airline. Not sure who is to blame here if Kiwi or the airline directly for the delay. Kiwi’s offered $130 refund for a $700 ticket, is that a joke?

What is the purpose of this app?

I warn you guys from booking flights outside of official airline offers, ESPECIALLY if your trip has connections. Kiwi.com is notorious for randomly connecting flights so those flights seem possible, but really, they buy tickets separately, requiring you to clear immigration and go back in to take the other leg of your flight. That IS NOT what an actual connecting flight should be. That said, I purchased a ticket early June 2020 that had me through that same procedure from Manila to Singapore, only, Singapore wasn’t accepting any connecting flights at the time. So, they sell you tickets that aren’t even possible to uphold, and upon speaking to a representative, they say buy a NEW ticket and won’t even give you a FULL REFUND for the last one. DO NOT TRUST THIS COMPANY. You will be scammed, and they will do their best to make sure you can’t do a chargeback from your bank. You’ll have to deal with what little refund you can get. Pro tip: BUY FROM OFFICIAL AIRLINE WEBSITES AND CUSTOMER SERVICE. Do not waste money and energy on third party sellers. Their prices aren’t even that big of a difference from the official airlines’ AND if anything, official airlines will give you a full refund if there’s a call to do so. Update: They make sure you can’t get a refund/chargeback due to COVID by doing their dumb FORCE MAJEURE. Guys, just don’t book through here or any other third party. You will save yourself the headache and money.

2 times back to back they did it to me. They sell ticket seems very cheap Some how they manipulate and charge twice. They are not even sorry about it. No customer service no one try to help. Very bad

They changed our itinerary in claim they sent us a notice in the app to except it with a four hour only acceptance time. The morning of the flight they sent us an itinerary which had us an eight hour layover in Vegas and during that layover they had us flying out of Dallas at 1:30 PM when we flew out of Vegas at 7 PM. Because of missed flight out of Dallas they flagged us as a no-show, which then gave them the excuse to not help. Final destination was ATL. They left us stranded in Dallas at midnight with a 2 year old and no help. They said we probably wouldn’t even get a refund.

I plan my flight and now they suddenly cancel my flight and the new itinerary is gonna cost me A LOT more, kiwi is not a good app in a few words

They did my flight wrong time so now I have to pay to change it