I used this app because I thought it would help me find cheaper flight and it did the first time but the last two times I’ve used this it has overcharged me 100 dollars then what was say on the website??? And the first time they booked to separate tickets so I had to pay at the airport for two bags on a connecting flight so I might as well have bought the ticket from the airline don't use this app it’s a SCAMMMMMM And I would have liked to give it 0 stars 😒

This company is among the biggest scam artists as far as online travel agents go. They’re completely uncompromising and willing to throw all of their burden onto the customer if anything goes wrong, despite not offering anything cheaper than competitors. Avoid this scum at all costs.

I booked one flight on here which was cancelled so I accepted the credit to rebook a new flight and that second flight was cancelled. Finally I rebooked a third time, which was then cancelled yet again. At this point I believe I am more than owed my refund, after seeing the reviews for this app I wish I knew better. They don’t ever communicate, I sent messages and emails and have received nothing in return. I urge you all to report them as everyone who has called this app a scam is incredibly correct.

Hard to pay with any card. Impossible. I had to use PayPal

My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.

My mother and I booked a flight last year to Europe and the flight was cancelled due to COVID . The flight was over a year ago at this point and we have called several times, sent emails and messages to have yet to receive a refund on our cancelled flight. They took our money from us and we are out $1000 from all of this. I have never been more frustrated with a service than this one, completely unacceptable

Mala comunicación y mal servicio al cliente tuve una mala experiencia por un error y jamás me devolvieron el dinero me arruinaron mis Vacaciones

Such a bad app. Slow and algorithm is horrible and doesn’t give your workable flights! And when calling customer service, they immediately go into defense rather than showing any sign of empathy

Don’t show flights if they aren’t available!

I spent 3,800 dollars to book a ticket, and they had no reason to refund the full amount. The flight was cancelled, and they only refunded 11 dollars! If you want to waste your money, use this website! They also don't have a customer service phone!

Whatever you do stay away from this site or app. They have flat out stole my money and even after trying to dispute it on my credit card they decided to go back and say the flights were non refundable. However they are only thing is I can’t call airlines myself because they hold on to all the booking information and won’t disclose it to me. So now I’m out $1,800. It’s been over a year still trying to get my refund back due to covid. I’ve tried calling, emailing, and sending messages through the app. They have decided to completely ignore me. You can only call their customer service if your flight is within 3 days otherwise it hangs up on you.

My flight through kiwi was delayed not hours… but 3 days! Forcing me to make changes which they required an additional charge to make. They then said changes need to be made 24 hours before my flight which my new flight was now over 72 hours away. They would not credit any of it. And since the change of flight is now more wanted me to pay even more for a ticket change. I had no options and had to get home and unless i wanted to wait 3 days longer to leave had to fork up and just buy my own ticket through the airlines itself.

Have tried Multiple times. To book the same flight via the app and get to the very last step of the booking and There's no way to access/click the final accept button. It's covered with the policy link.

May as well give to a worthy cause opposed to using this awful company! Look at all the reviews of everyone posting their nightmare stores after Kiwi literally left people stranded. They stole from me for the first and last time. It is better to use the airlines and deal with them directly. These people do not care how much of a dire situation you are in, they have your money and will not help.

This company provided zero customer service after the sale. Once my credit card was charged there was zero interest in assisting when it was needed. The policies Kiwi created are ridiculous and does not coincide with real world travel, especially with a pandemic in effect. If I were Tom Hanks in Castaway stuck on an island for years....I would rather stay there than use Kiwi. Updete: Kiwi continues to remove my reviews from the App Store. I have attempted to repost, even on different phones and it “vanishes “ after seeing the review post.

So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th. It’s been 4 months now and absolutely no update from Kiwi. I sent a message a month ago and I still didn’t get any response. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…

My wife bought a ticket from Salt Lake to Minneapolis. They were doing a stop in Denver, but when she was boarding in Salt Lake, something happened with the airplane that got her flight delayed by 3 hours. That wasn’t the problem, the problem now is that with that delay she didn’t have time to board in Denver and Kiwi doesn’t protect you from situations like that. So the app offer me for a refund which doesn’t make any sense, or to switch to another flight paying 3x more what we paid on the first time. Just TERRIBLE !!!

Kiwi is a scam long story short , Kiwi does not refund anything even if they are at fault. They canceled my flight with no authorization and claimed they would refund but never did. Unless you want a head ache! We are in MEXICO and they just canceled it with no reason to why they did.

I have just endured the worst flight booking of my life thanks to Kiwi. Apparently I am still flying to the destination I paid for, but there was an additional 30 Euros charge that literally came out of the blue - and was exacerbated by the fact that the website does not have a landing page for the customer to CHECK ALL DETAILS ONE MORE TIME before submitting into the void. No. No. No. Do not be tempted by “low prices,” I beg you - there has to be a better company than this outfit held together by bubblegum and shoestrings.

More than 2 weeks and you guys have not assigned to none of yours representatives to talk to the airline for my money

I made a trip before everything with COVID started getting crazy and once it did I requested for my trip to be canceled. They allowed me to cancel the trip but I had to pay for their cancellation team to process it. It is now been about four months and I still have not seen my refund.I have called about once per month and each time they just say we are working with the airlines and are waiting on them. The only weird part about this is I booked a trip with the same airline not through Kiwi.com and they gave me my money back instantly. I understand right now Covid makes things difficult but if I am being completely honest I don’t think I will ever use Kiwi.com again. It’s just very frustrating to call the customer service number and not be able to get connected to the person who is actually processing the refund. Update over a year later no refund

Scamming app

I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!

I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.

They voided a payment and I haven’t gotten my money back a scam if I can rate a 0 star I would worst place to buy always tryna scam

This app sends promotional (spam) notifications, and there’s no way to disable that without turning off all notifications that I see. How very disrespectful of them. They also make it very hard to find help for these kinds of issues without signing up for an account with them. I didn’t need an account to buy tickets but I need an account to find out how to disable their spam notifications? Instead it’s better to just use their website when needed.

Never will I ever use this app again! I hate people that swindle their way in to making money... greed is a very ugly thing!!

I was scheduled to fly out of Italy on the day a national airline workers strike was scheduled to take place. Kiwi got me a hotel in Rome, and rescheduled my flight free of charge. In fact, they did this when they didn’t have to. I scheduled the flight without checking if a strike was going to take place, even though Kiwi warned me that this may happen. They told me they might not be able to help if I scheduled on one of these dates, but they went above and beyond the terms of service and helped me anyway.

If I could give a zero star I would. Never been the one to leave a dishonest review. But man, what a time it’s been with kiwi. Makes me more sad than mad to be honest. It’s been about 9 months with no refund of over 500 dollars and I just don’t get it. Tried calling, emails, reaching out to my bank. Nothing works.

This company is not professional and provides you not valued tickets. And the worst part of it you will find out it only at the reservation desk

They advertise as if they are cheaper and make things easier for you but it’s the complete opposite & They will not refund you for ANYTHING!!!! So diss appointed with this site/app NEVER AGAIN.. Wish I would have checked these reviews first hand.. DON’T DO IT!!

They’re kiwi guarantee is a complete scam. Booked a flight last year during quarantine (obviously couldn’t go) still waiting for my 2000$ ticket to be refunded or even changed into a new ticket but the customer service is intolerable and the purpose of the “guarantee” allows them to indefinitely take your money legally. Please report and tell everyone you know to avoid this app/website/service.

This app is garbage

This app is not worthy of the try to even book with them. They don’t have a refund or change booking option it almost seems and maybe is a scam. I wouldn’t recommend to anyone at all. Don’t lose your money like did. Learn from me. ☺️

Awful site. Had troubles getting my boarding passes. I couldn’t view them at home or even check in. Thank god for the nice lady at the airport who spent an easy 30mins trying to get my boarding passes. She had to talk to kiwi customer support 3 times. Made me miss my flight, so to start my vaca I’m done $125. Complete trash

Do your research on them before you purchase tickets they are a huge rip off and they will take your money worst company I have ever done business with apparently I’m not the only one

DO NOT BOOK TRAVEL through this third party - They have an F rating with the BBB and have thousands of claims against it - Fraud claims with Delaware attorney general and their consumer protection division where they hang their license. Not a US based company ripe with fraud - DOWNLOAD at your own risk - Book with airline directly

I booked my trip in January 2020 to Spain for my son’s soccer tournament in August 2020. And as we now Covid-19 hit us in March and many flights were cancelled, country borders were closed. Of course tournament got canceled. I file refund with Kiwi, because even if I wanted to go to Spain, country was closed and as we know Spain and Italy were hot spot for Covid 19. I am nurse and I am working with Covid patients since pandemic started. Kiwi, was just “ brushing me off” regarding my request for refund. Finally in October 2020 they send me confirmation that in 10 business days money will be back in bank. Unfortunately it was not try. Money never reached the account . Then I filed dispute with Citi bank and they decided that it is my responsibility and money we’re returned back to Kiwi. Now Kiwi, refusing to give me back my money and every time I send them email I will get always different answers and explanations. No phone number, they would not let me talk to manager or finance department. They just keep feeding me with words ( meaningless)Now they are blaming me for opening dispute and they don’t want acknowledge that they failed to deposit my refund in the first place. I am still working on this case, will be calling Citi bank and BBB to help me resolve this situation. All I would like to say, please do not buy anything from them . They don’t care about customers. I am pretty sure if anybody was in my situation like this will understand how I feel. I am really working hard during this time. It is going to be year since Covid started. How many people got effected with that. I had to isolate myself from my own family to make sure everyone is safe. A lot people and small businesses were supporting us , but Kiwi doesn’t care. It seems I am asking their money, no I am asking my money , no more. They are should be ashamed. What goes around comes around . I hope they can’t sleep peacefully at night. I am very disappointed , no humanity.

Since day 1 I’ve had problems with Kiwi. I schedule a booking with my email and all, and every time I turn the page it prompts me to “sign in” and “make a booking” when I clearly have a booking number/account. It’s like it doesn’t want to acknowledge I spent hundreds of dollars, and now I’m being punished for involuntarily having to cancel/refund my trip. What kind of joke is this? If I didn’t use ANY of the services, why shouldn’t I get a FULL refund? How does this make sense? So, I’ve just been scammed out of $600+ dollars, can’t get all of my refund back even though I didn’t even leave my couch! Kiwi is an absolute joke. Awful customer service. Terrible, but Kiwi doesn’t care as long as they get paid!

Kiwi.com is fine overall but the app needed a major overhaul. It not being able to attend information is tiresome and also an extra unneeded hassle. There should a simpler way to sign in account and signing in. The fluctuating prices as flights are being selected also became burdensome.

The prices are few hundred dollars more than other apps for the same flight information 👎👎👎

runs! do not buy with them! check the internet first

I booked round trip for two people from my city to Istanbul and as you know they deduct the payment immediately. And flight canceled no reason and they said they will contact the airline and it will take up to 3 months to refund possibility 0$ to refund they said.

It took me over 2.5 days to get home with travel I unfortunately used Kiwi to book. When I was stranded trying to make arrangements, the app only showed connections in another city. I contacted customer service and they responded two days later, after I had already arrived home! There is no refund for your time or money they wasted - avoid this app! Update 2/24/21 - I followed up with Kiwi as prompted by the developer response here and there is no additional resolution or refund for my situation. Avoid Kiwi and avoid hassles and poor customer service!

Originally it was my go to app to search for flights but now when I search for flights to anywhere or United States instead of giving me a long list of different places it now only shows me 1-3 places over and over again. So it’s no longer helpful in looking flight options.

The cancellation policy was incredibly unclear and as i stated my case to even the person in charge- they did not care for how much reason i had in my argument, they simply said no to a refund or future credit. Now, the airline changed something so on these grounds i guess i could apply for a refund. but guess what??? IT CAN TAKE UP TO THREE MONTHS :). but they snatched my money up so fast but three months for a refund ??? yeah. save yourself a headache.

Unfortunately, I did not do research into Kiwi.com before purchasing tickets to Iceland in 2020. The tickets were fully refundable, but Kiwi maintains they have never received a refund. I got through to people at Iceland Air who were able to provide me proof via email that they refunded my tickets. I had the dates, transaction numbers, value, etc. Kiwi had insisted they needed all of this to track down my refund. Ten days later, and after asking again, they claim the refund department still can’t find the refund and I should wait. I’ll give them this - their call/email center in the Czech Republic is certainly responsive. They just send you various lies whenever you contact them. There is no phone number to get ahold of somebody. I’m out of luck, and if you google this company you will find thousands of similar reviews. Do not use this company. I am trying to find a way to report to Apple that this company is a bunch of scam artists. Their app needs to be removed from the App Store.

Since the coronavirus travel restrictions my flights got canceled very quickly and I applied for my refund. The airline emailed me saying I was confirmed for the refund and it was up to my travel agency to deliver it to me. I was in contact with kiwi for months and to this day almost a year later they still haven’t got my refund to me. I’ve been very disappointed with how I’ve been strung along and told to have patience when this long of a wait is beyond what should be normal and acceptable.

Book thru the airline directly. The amount of money You supposedly save (you don’t) isn’t worth the aggravation. Do NOT book thru this company!

Do not trust this website !!! Biggest scammers I was about to get banned from airlines because this is fraud !!! Thank god I asked the front desk. How do I even get my money back ?? They don’t provide you a call number or any contact information. I’m going to do anything in my power to end this scammers !! People be careful

1 year and no refund the money... are SCAMMERS... SON LADRONES, ESTAFAN A LA GENTE.. NO COMPREN EN ESTA AGENCIA, REVISEN EL FACEBOOK DE ELLOS Y SE DAN CUENTA QUE HAN ENGAÑADO A MUCHAS PERSONAS... LADRONES!!!!!!!!

When you click to book a flight an alert comes up that says “this flight has increased by $$$”. The prices they show are not accurate. No point in using the app at all.

The people of Kiwi cancelled my flight and don’t want to give me a refund

Set up for the 9th of January they changed the date to the 22 and the refused to change to date I had set up for . Ask for refund and they charged me to refund and never recover nothing beware there thrifts and calling them total waist .!!

Like many people this year I had a planned trip to Europe that was canceled due to the pandemic. Kiwi books you through various airlines on their own card, but charges your card directly with their agency. I was able to speak with customer service at Norwegian air and found out that they had already refunded my airfare directly to Kiwi. Unfortunately, with Kiwi, you are not allowed to speak to anyone over the phone apparently… All interactions go through either email or text messages through their website. It has been over seven months since I know that they received a refund from the airline, and they have still yet to refund anything to me. You’re better off booking everything directly with the airlines. Any bookings you make with this company, just beware that you are risking not getting any money back.

DO NOT BUY TICKETS from them!!! When I claimed for my refund for the cancelled flight they charged me extra money to expedite the refund back in March. Now it’s end of December and still no refund. Kiwi is a scam.

Use them all the time no surprise service even with COVID

I had a roundtrip flight to Thailand in March. I had to fly hoke early being afraid of lockdown and thinking I might get locked out of coming back to the us. I rebooked a flight and canceled mine. They said it would be 3 months. We are now at 9 months and every month contact them and same old excuse. It’ll come soon. Don’t trust them snd don’t book with them. Anything happens and you’re going to be out of luck.

Booked my flight two weeks in advance and one week before my flight, changes were made to my flight schedule. I called the customer service number 9x and no one was able to help me. I decided to pay for the alternative flight instead which was $128 but their website for some reason won’t let me, I checked with my bank and that wasn’t the problem. When I request for a refund, I was only refunded $34 out of the $165 I paid originally for the flight. DO NOT USE KIWI, it’s a scam!‼️

I had a planned trip to Europe from the US at the beginning of the summer 2020. Obviously it was a hard time for all travel. I anticipated the cancellations of my flights to get to Europe (which I think most if not all were cancelled before they happened) and so I paid the 30$ dollars or so for the “Assisted Refund” option that Kiwi promotes. I assumed that since all my flights to get to Europe had been cancelled, Kiwi would be able to get me some kind of refund for my flights back from Europe (which were 3 months out) and for the flights that were cancelled to get there. It has now been 9 months since I paid Kiwi to assist in the refund process, and I have not gotten so much as a message to say they are working on it or waiting. On their refund page it says “refunds can take up to 3 months” and now it has been triple that with no end in sight. I have not received a penny back, not even for the cancelled flights. If I had received at least a message, an email, or even a phone call explaining that they were working on my refund that I paid them to work on, then I would not be as frustrated. 9 months later, I am still bitter, and not a peep out of Kiwi. Several months ago I tried to get the refunds myself from the different airlines, I believe I got 1 voucher for 1 of my 6 flights(it was from TAP Portugal which is basically only good in Portugal, so it was fruitless), and because Kiwi booked several of the others with some obscure email that I do not know, I was not able to complete the process. I will NEVER book flights through Kiwi ever again and you shouldn’t either. I have a sour taste in my mouth for travel companies now. I think their app is a great resource to find cheap flights, and then once you find them, you should go to the airlines website to actually book the flights on your own. This way you can directly contact the airlines if anything were to happen. You know all the info, and there is no obscurity.

Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case. Update: 3 months have passed since this review and nothing changed and no one contacted me regarding my issue

Do not be attracted with cheap prices. This company is an international scam. I paid all extras, insurances/guarantees. And the flight was cancelled and no refund. Even I paid specifically 300 USD extra to get refunded. They use the pandemic as a cover (research in the internet, you will realize). By know probably made millions. DO NOT USE them, pay extra on the other aggregators for peace of mind. The positive reviews are probably fake. Do not even download them

Failed to refund money for a trip booked through and cancelled bc of Covid. Do NOT use them as your booking agent!

So bad experience with Kiwi, definitely I don’t recommend this agency they sell tickets for closed countries then they don’t return the money back blaming the airlines, I don’t recommend Kiwi, no way, be careful, I lost my trip and my money. Never use this agency (kiwi), they are thieves, they do not return the money back and they do not respond for their flight errors, very bad experience No usen esta agencia son unos ladrones y no responden por el dinero ni por los errores de vuelos que hacen

So I bought a ticket from this website and I paid for the price that was displayed. Yes, it was cheaper than the usual. So i checked in online, and went to airport and realize that my ticket is not useable. What i mean “useable” is, I can NOT fly with the ticket I bought with this kiwi and it is of course not refund able. I contact customer service, and they of cause denied me to refund. Such a scam!!! Please please don’t buy ticket from them.

Ok, I purchased a flight on kiwi.com and they never send me flight itinerary even though they took money from my bank account. And they don’t even provide contact information even after signing in. LET ME CALL AND GIVE MY MONEY BACK.

I read all the reviews here and googled kiwi.com reviews, STAY AWAY. I’m staying away. I’ll pay the extra booking directly!

Be carefull.

I want my money back, this is illegal! If u r not gonna give me my money back give me a voucher or something! It’s been months since you canceled my flights (plural)!

I bought a ticket and was canceled due to COVID. The company only refunded me 10 dollars saying that I chose express refund instead of standard refund and declined my request for full refund. And I think that I am not the only one lost 1500 dollars buy using this website.

Do not purchase through kiwi they will not even respond if you have issues. My flight was canceled due to Covid 6 months ago and after months I received an email that says “ We’re pleased to inform you that we’ve sent you a partial refund of 22.1 USD via your original payment method” Yet, I have not received anything. I have been assured that I will receive my full refund, still nothing. Their responses are generic and clam they are waiting on the airline. Hawaiian airlines claim they have no problem reminding me but it must go through kiwi since they were the agent. This is ridiculous and I feel kiwi has wronged me. All other places I had flights through issued a full refund within a month. I am very disappointed in my decision to book with kiwi.com

Cancelaron mi vuelo y cero reembolso oh otras opciones !!

So kiwi.com automatically changes the MONTH of your return ticket when choosing dates!!! So i chose November and my dates and turns out it decided to switch to December on its own and i missed that VERY important change and have to buy a new return ticket because absolutely nobody ANSWERS the phone or messages!!

But didn’t completely get bad layovers. Kiwi made the trip affordable but yet not overly strenuous. Thanks Kiwi!! I’ll be back in the future!!

I wrote a complaint they responded. They didn’t give me a phone number. They've been email back and forth. They changed our ticket to a 6 hour layover right after they sold it to us AND charged us $200 more dollars for the crap flight. They said they would fix it. NOTHING. They are arguing that we didn’t buy their extra services. WE LITERALLY BOUGHT A TICKET AND THEY IMMEDIATELY CHANGED THE TICKET AND SAID WE HAD TO PAY $200 more with WITH A 6 hour LAYOVER. After emails they sent this run around Dear Customer, We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there. We believe that this will be much better for you. It's faster than emails, and you'll see all your messages in one place. We'll also show you the status of your message or request, and you'll be able to ask an additional question at any time. Thank you for your cooperation.

I sent a regular email related to my flight booking. Immediately received an automated reply asking me to use kiwi.com website or app as they wrote, verbatimly, “ We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there.”. Nonetheless the app messaging does not work. It keeps loading without opening any page where “contacts” can be made. Ditto for their website.

I was told 6 months until my refund and it’s been 10months. I understand with covid that things are stressful but my friend for the same flight already received his refund. On top of that I spoke to costumer service 2 months ago and they ensured my refund was arriving soon. 2 months later nothing, not even a updated status and they even blocked me from calling costumer support or even emailing them! Horrible costumer support. Never using this website or app again

I have been waiting 6 months for a refund. I reached out directly to the airline and they confirmed they sent the refund to Kiwi’s credit card. They are holding my money and refusing to acknowledge and give me my money back. I’m not sure how they’re still in business with this criminalistic operating model

I am done with booking with Kiwi terrible service, I didn’t get my fund yet and i am still waiting it been already five month. Kiwi.com this business is a scam and they want to keep your money I didn’t trust them. No contact information scam.

I am very unhappy with the way they treat their costumers. I was charged a certain amount to get a “check in” back but upon arrival at the airport, they informed me that the extra service was never actually added to my account and had to pay three times the amount previously mentioned to get my baggage checked in. I strongly advise not to go with this company

Don’t buy anything from them again . I’ve been waiting 7 months for my refund and they still won’t give me the money that an airline already returned to me.

Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!

Paid for 6 passengers to Athens Greece, I have two booking numbers but this is one, 88 848 441 This is just before COVID-19 hit ,we were not allowed in Greece and I was reimbursed $69 Are you kidding and you hide behind this internet where we in our late 60 s have difficulties navigating.ONE STAR IS TOO MUCH!!

Only a 1 in 27 million chance of getting Covid! Wow interesting fact! Tell me more... - oh, it’s from the International Air Transport Association... which is run by...oh the airlines. What reason would they have to want push misleading facts!

I spent over $1600 on flights that were cancelled due to covid. Kiwi has done nothing to communicate with me regarding my refund. I request a refund in May. It is now October. No progress at all. I would gladly take a credit instead of a cash refund but again - absolutely no communication at all. If you want to book your travel with a company that doesn’t care about you at all.... kiwi is the way to go.

Awful service. Don’t use. I requested a refund well within 24hours and they told me, “we did not dispute your refund claim”......”but we did our best”. It really took Kiwi 3 months to tell me that.

This site is a scam, I’ve losy 1500 booking trips here that they change and never notify me. Its imposible to reach or talk to a live agent. And they do it on purpose. So they can rob people. I will take furder action about the 1500 this site stealed from me..

Entre los mejores 💪💪 gracias

I’ve already contacted consumer affairs and the proper international consumer compliance agencies. You’re going down Kiwi.com. And thank you for hacking into my twitter and deleting my tweets about how bad your service is. I have proof and will be getting into contact with the appropriate governing agencies for that as well.

I requested a refund directly with the airline for a ticket I bough on kiwi.com. The Airline issued it to kiwi.com and they kept my money. I never received it from kiwi.

They have refused my refund and deemed it non-refundable while also showing that I had actually traveled on the flight after it had been cancelled. They are scamming thousands of people out of their refund and in come cases, they are just keeping the money even though the airlines refunded the money back to Kiwi. DO NOT GIVE YOUR MONEY TO THEM!

I understand there is a pandemic going on, but my flight to England was cancelled back in March (we were supposed to travel in May) and I contacted the airline directly who issued a refund promptly. However, they had to issue refund back to kiwi as that was who I had booked through. Despite multiple calls and emails I have yet to get a refund. Not to mention now I can no longer get through to anyone on the phone. I’m automatically disconnected. Highly advise against ever using this company.

When inclement weather struck this app automatically and without permission rebooked our flights and we had to then cancel our trip. They only refunded half of our flight money. Customer service is difficult to reach and understand. I will never use this service again.

BAD!!!!!!!!!!!!!!!

I highly recommend not to use Kiwi. While they may have a slightly cheaper air fare, if something goes wrong they have refused to provide me with a refund. It has been 5 months and a constant battle.

Booking isn’t finalizing and I have a $1200 pending charge and no email or booking to be found. Seems like a scam site.

Don’t even buy your tickets from here, you’re better off paying the extra dollars and buying directly from the airline! You will have no customer service with them, they will take DAYS to reply to your messages. When you call they will say they can’t help with your situation and try to convince you to buy another ticket when you already bought a ticket and expect you to just wait 3 months for a refund. Worst experience ever, never buying here again. Don’t do the same mistake I did everyone, buying your tickets here.

Kiwi is the process of refunding our money for our flight from NY to Paris and back. A flight that we asked them to refund in early April due to COVID. We confirmed that our carrier refunded them the money. Have received a phone call and things are happening.

The kiwi.com guarantee is not worth the paper it is written on. If you are unfortunate enough to have booked with this outfit and get an airline schedule change you will not be covered as kiwi will hide behind a made-up word in the small print.. you options will be to pay them extra money to accept a huge detour in the wrong direction selected by their algorithm, or to accept their zero dollar refund. You can pay them an extra $11 to speak with a robot that is equally as helpful.. Cleverly situated in Eastern Europe, they are out of reach of US & UK trading standards otherwise they would be shut down.. As it’s an algorithm you are dealing with, it doesn’t bother to check with the airlines for suitable alternatives so my advice is to contact the airline direct who will be much more helpful in resolving any issues.

I used this app because I thought it would help me find cheaper flight and it did the first time but the last two times I’ve used this it has overcharged me 100 dollars then what was say on the website??? And the first time they booked to separate tickets so I had to pay at the airport for two bags on a connecting flight so I might as well have bought the ticket from the airline don't use this app it’s a SCAMMMMMM And I would have liked to give it 0 stars 😒

This company is among the biggest scam artists as far as online travel agents go. They’re completely uncompromising and willing to throw all of their burden onto the customer if anything goes wrong, despite not offering anything cheaper than competitors. Avoid this scum at all costs.

I booked one flight on here which was cancelled so I accepted the credit to rebook a new flight and that second flight was cancelled. Finally I rebooked a third time, which was then cancelled yet again. At this point I believe I am more than owed my refund, after seeing the reviews for this app I wish I knew better. They don’t ever communicate, I sent messages and emails and have received nothing in return. I urge you all to report them as everyone who has called this app a scam is incredibly correct.

Hard to pay with any card. Impossible. I had to use PayPal

My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.

My mother and I booked a flight last year to Europe and the flight was cancelled due to COVID . The flight was over a year ago at this point and we have called several times, sent emails and messages to have yet to receive a refund on our cancelled flight. They took our money from us and we are out $1000 from all of this. I have never been more frustrated with a service than this one, completely unacceptable

Mala comunicación y mal servicio al cliente tuve una mala experiencia por un error y jamás me devolvieron el dinero me arruinaron mis Vacaciones

Such a bad app. Slow and algorithm is horrible and doesn’t give your workable flights! And when calling customer service, they immediately go into defense rather than showing any sign of empathy

Don’t show flights if they aren’t available!

I spent 3,800 dollars to book a ticket, and they had no reason to refund the full amount. The flight was cancelled, and they only refunded 11 dollars! If you want to waste your money, use this website! They also don't have a customer service phone!

Whatever you do stay away from this site or app. They have flat out stole my money and even after trying to dispute it on my credit card they decided to go back and say the flights were non refundable. However they are only thing is I can’t call airlines myself because they hold on to all the booking information and won’t disclose it to me. So now I’m out $1,800. It’s been over a year still trying to get my refund back due to covid. I’ve tried calling, emailing, and sending messages through the app. They have decided to completely ignore me. You can only call their customer service if your flight is within 3 days otherwise it hangs up on you.

My flight through kiwi was delayed not hours… but 3 days! Forcing me to make changes which they required an additional charge to make. They then said changes need to be made 24 hours before my flight which my new flight was now over 72 hours away. They would not credit any of it. And since the change of flight is now more wanted me to pay even more for a ticket change. I had no options and had to get home and unless i wanted to wait 3 days longer to leave had to fork up and just buy my own ticket through the airlines itself.

Have tried Multiple times. To book the same flight via the app and get to the very last step of the booking and There's no way to access/click the final accept button. It's covered with the policy link.

May as well give to a worthy cause opposed to using this awful company! Look at all the reviews of everyone posting their nightmare stores after Kiwi literally left people stranded. They stole from me for the first and last time. It is better to use the airlines and deal with them directly. These people do not care how much of a dire situation you are in, they have your money and will not help.

This company provided zero customer service after the sale. Once my credit card was charged there was zero interest in assisting when it was needed. The policies Kiwi created are ridiculous and does not coincide with real world travel, especially with a pandemic in effect. If I were Tom Hanks in Castaway stuck on an island for years....I would rather stay there than use Kiwi. Updete: Kiwi continues to remove my reviews from the App Store. I have attempted to repost, even on different phones and it “vanishes “ after seeing the review post.

So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th. It’s been 4 months now and absolutely no update from Kiwi. I sent a message a month ago and I still didn’t get any response. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…

My wife bought a ticket from Salt Lake to Minneapolis. They were doing a stop in Denver, but when she was boarding in Salt Lake, something happened with the airplane that got her flight delayed by 3 hours. That wasn’t the problem, the problem now is that with that delay she didn’t have time to board in Denver and Kiwi doesn’t protect you from situations like that. So the app offer me for a refund which doesn’t make any sense, or to switch to another flight paying 3x more what we paid on the first time. Just TERRIBLE !!!

Kiwi is a scam long story short , Kiwi does not refund anything even if they are at fault. They canceled my flight with no authorization and claimed they would refund but never did. Unless you want a head ache! We are in MEXICO and they just canceled it with no reason to why they did.

I have just endured the worst flight booking of my life thanks to Kiwi. Apparently I am still flying to the destination I paid for, but there was an additional 30 Euros charge that literally came out of the blue - and was exacerbated by the fact that the website does not have a landing page for the customer to CHECK ALL DETAILS ONE MORE TIME before submitting into the void. No. No. No. Do not be tempted by “low prices,” I beg you - there has to be a better company than this outfit held together by bubblegum and shoestrings.

More than 2 weeks and you guys have not assigned to none of yours representatives to talk to the airline for my money

I made a trip before everything with COVID started getting crazy and once it did I requested for my trip to be canceled. They allowed me to cancel the trip but I had to pay for their cancellation team to process it. It is now been about four months and I still have not seen my refund.I have called about once per month and each time they just say we are working with the airlines and are waiting on them. The only weird part about this is I booked a trip with the same airline not through Kiwi.com and they gave me my money back instantly. I understand right now Covid makes things difficult but if I am being completely honest I don’t think I will ever use Kiwi.com again. It’s just very frustrating to call the customer service number and not be able to get connected to the person who is actually processing the refund. Update over a year later no refund

Scamming app

I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!

I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.

They voided a payment and I haven’t gotten my money back a scam if I can rate a 0 star I would worst place to buy always tryna scam

This app sends promotional (spam) notifications, and there’s no way to disable that without turning off all notifications that I see. How very disrespectful of them. They also make it very hard to find help for these kinds of issues without signing up for an account with them. I didn’t need an account to buy tickets but I need an account to find out how to disable their spam notifications? Instead it’s better to just use their website when needed.

Never will I ever use this app again! I hate people that swindle their way in to making money... greed is a very ugly thing!!

I was scheduled to fly out of Italy on the day a national airline workers strike was scheduled to take place. Kiwi got me a hotel in Rome, and rescheduled my flight free of charge. In fact, they did this when they didn’t have to. I scheduled the flight without checking if a strike was going to take place, even though Kiwi warned me that this may happen. They told me they might not be able to help if I scheduled on one of these dates, but they went above and beyond the terms of service and helped me anyway.

If I could give a zero star I would. Never been the one to leave a dishonest review. But man, what a time it’s been with kiwi. Makes me more sad than mad to be honest. It’s been about 9 months with no refund of over 500 dollars and I just don’t get it. Tried calling, emails, reaching out to my bank. Nothing works.

This company is not professional and provides you not valued tickets. And the worst part of it you will find out it only at the reservation desk

They advertise as if they are cheaper and make things easier for you but it’s the complete opposite & They will not refund you for ANYTHING!!!! So diss appointed with this site/app NEVER AGAIN.. Wish I would have checked these reviews first hand.. DON’T DO IT!!

They’re kiwi guarantee is a complete scam. Booked a flight last year during quarantine (obviously couldn’t go) still waiting for my 2000$ ticket to be refunded or even changed into a new ticket but the customer service is intolerable and the purpose of the “guarantee” allows them to indefinitely take your money legally. Please report and tell everyone you know to avoid this app/website/service.

This app is garbage

This app is not worthy of the try to even book with them. They don’t have a refund or change booking option it almost seems and maybe is a scam. I wouldn’t recommend to anyone at all. Don’t lose your money like did. Learn from me. ☺️

Awful site. Had troubles getting my boarding passes. I couldn’t view them at home or even check in. Thank god for the nice lady at the airport who spent an easy 30mins trying to get my boarding passes. She had to talk to kiwi customer support 3 times. Made me miss my flight, so to start my vaca I’m done $125. Complete trash

Do your research on them before you purchase tickets they are a huge rip off and they will take your money worst company I have ever done business with apparently I’m not the only one

DO NOT BOOK TRAVEL through this third party - They have an F rating with the BBB and have thousands of claims against it - Fraud claims with Delaware attorney general and their consumer protection division where they hang their license. Not a US based company ripe with fraud - DOWNLOAD at your own risk - Book with airline directly

I booked my trip in January 2020 to Spain for my son’s soccer tournament in August 2020. And as we now Covid-19 hit us in March and many flights were cancelled, country borders were closed. Of course tournament got canceled. I file refund with Kiwi, because even if I wanted to go to Spain, country was closed and as we know Spain and Italy were hot spot for Covid 19. I am nurse and I am working with Covid patients since pandemic started. Kiwi, was just “ brushing me off” regarding my request for refund. Finally in October 2020 they send me confirmation that in 10 business days money will be back in bank. Unfortunately it was not try. Money never reached the account . Then I filed dispute with Citi bank and they decided that it is my responsibility and money we’re returned back to Kiwi. Now Kiwi, refusing to give me back my money and every time I send them email I will get always different answers and explanations. No phone number, they would not let me talk to manager or finance department. They just keep feeding me with words ( meaningless)Now they are blaming me for opening dispute and they don’t want acknowledge that they failed to deposit my refund in the first place. I am still working on this case, will be calling Citi bank and BBB to help me resolve this situation. All I would like to say, please do not buy anything from them . They don’t care about customers. I am pretty sure if anybody was in my situation like this will understand how I feel. I am really working hard during this time. It is going to be year since Covid started. How many people got effected with that. I had to isolate myself from my own family to make sure everyone is safe. A lot people and small businesses were supporting us , but Kiwi doesn’t care. It seems I am asking their money, no I am asking my money , no more. They are should be ashamed. What goes around comes around . I hope they can’t sleep peacefully at night. I am very disappointed , no humanity.

Since day 1 I’ve had problems with Kiwi. I schedule a booking with my email and all, and every time I turn the page it prompts me to “sign in” and “make a booking” when I clearly have a booking number/account. It’s like it doesn’t want to acknowledge I spent hundreds of dollars, and now I’m being punished for involuntarily having to cancel/refund my trip. What kind of joke is this? If I didn’t use ANY of the services, why shouldn’t I get a FULL refund? How does this make sense? So, I’ve just been scammed out of $600+ dollars, can’t get all of my refund back even though I didn’t even leave my couch! Kiwi is an absolute joke. Awful customer service. Terrible, but Kiwi doesn’t care as long as they get paid!

Kiwi.com is fine overall but the app needed a major overhaul. It not being able to attend information is tiresome and also an extra unneeded hassle. There should a simpler way to sign in account and signing in. The fluctuating prices as flights are being selected also became burdensome.

The prices are few hundred dollars more than other apps for the same flight information 👎👎👎

runs! do not buy with them! check the internet first

I booked round trip for two people from my city to Istanbul and as you know they deduct the payment immediately. And flight canceled no reason and they said they will contact the airline and it will take up to 3 months to refund possibility 0$ to refund they said.

It took me over 2.5 days to get home with travel I unfortunately used Kiwi to book. When I was stranded trying to make arrangements, the app only showed connections in another city. I contacted customer service and they responded two days later, after I had already arrived home! There is no refund for your time or money they wasted - avoid this app! Update 2/24/21 - I followed up with Kiwi as prompted by the developer response here and there is no additional resolution or refund for my situation. Avoid Kiwi and avoid hassles and poor customer service!

Originally it was my go to app to search for flights but now when I search for flights to anywhere or United States instead of giving me a long list of different places it now only shows me 1-3 places over and over again. So it’s no longer helpful in looking flight options.

The cancellation policy was incredibly unclear and as i stated my case to even the person in charge- they did not care for how much reason i had in my argument, they simply said no to a refund or future credit. Now, the airline changed something so on these grounds i guess i could apply for a refund. but guess what??? IT CAN TAKE UP TO THREE MONTHS :). but they snatched my money up so fast but three months for a refund ??? yeah. save yourself a headache.

Unfortunately, I did not do research into Kiwi.com before purchasing tickets to Iceland in 2020. The tickets were fully refundable, but Kiwi maintains they have never received a refund. I got through to people at Iceland Air who were able to provide me proof via email that they refunded my tickets. I had the dates, transaction numbers, value, etc. Kiwi had insisted they needed all of this to track down my refund. Ten days later, and after asking again, they claim the refund department still can’t find the refund and I should wait. I’ll give them this - their call/email center in the Czech Republic is certainly responsive. They just send you various lies whenever you contact them. There is no phone number to get ahold of somebody. I’m out of luck, and if you google this company you will find thousands of similar reviews. Do not use this company. I am trying to find a way to report to Apple that this company is a bunch of scam artists. Their app needs to be removed from the App Store.

Since the coronavirus travel restrictions my flights got canceled very quickly and I applied for my refund. The airline emailed me saying I was confirmed for the refund and it was up to my travel agency to deliver it to me. I was in contact with kiwi for months and to this day almost a year later they still haven’t got my refund to me. I’ve been very disappointed with how I’ve been strung along and told to have patience when this long of a wait is beyond what should be normal and acceptable.

Book thru the airline directly. The amount of money You supposedly save (you don’t) isn’t worth the aggravation. Do NOT book thru this company!

Do not trust this website !!! Biggest scammers I was about to get banned from airlines because this is fraud !!! Thank god I asked the front desk. How do I even get my money back ?? They don’t provide you a call number or any contact information. I’m going to do anything in my power to end this scammers !! People be careful

1 year and no refund the money... are SCAMMERS... SON LADRONES, ESTAFAN A LA GENTE.. NO COMPREN EN ESTA AGENCIA, REVISEN EL FACEBOOK DE ELLOS Y SE DAN CUENTA QUE HAN ENGAÑADO A MUCHAS PERSONAS... LADRONES!!!!!!!!

When you click to book a flight an alert comes up that says “this flight has increased by $$$”. The prices they show are not accurate. No point in using the app at all.

The people of Kiwi cancelled my flight and don’t want to give me a refund

Set up for the 9th of January they changed the date to the 22 and the refused to change to date I had set up for . Ask for refund and they charged me to refund and never recover nothing beware there thrifts and calling them total waist .!!

Like many people this year I had a planned trip to Europe that was canceled due to the pandemic. Kiwi books you through various airlines on their own card, but charges your card directly with their agency. I was able to speak with customer service at Norwegian air and found out that they had already refunded my airfare directly to Kiwi. Unfortunately, with Kiwi, you are not allowed to speak to anyone over the phone apparently… All interactions go through either email or text messages through their website. It has been over seven months since I know that they received a refund from the airline, and they have still yet to refund anything to me. You’re better off booking everything directly with the airlines. Any bookings you make with this company, just beware that you are risking not getting any money back.

DO NOT BUY TICKETS from them!!! When I claimed for my refund for the cancelled flight they charged me extra money to expedite the refund back in March. Now it’s end of December and still no refund. Kiwi is a scam.

Use them all the time no surprise service even with COVID

I had a roundtrip flight to Thailand in March. I had to fly hoke early being afraid of lockdown and thinking I might get locked out of coming back to the us. I rebooked a flight and canceled mine. They said it would be 3 months. We are now at 9 months and every month contact them and same old excuse. It’ll come soon. Don’t trust them snd don’t book with them. Anything happens and you’re going to be out of luck.

Booked my flight two weeks in advance and one week before my flight, changes were made to my flight schedule. I called the customer service number 9x and no one was able to help me. I decided to pay for the alternative flight instead which was $128 but their website for some reason won’t let me, I checked with my bank and that wasn’t the problem. When I request for a refund, I was only refunded $34 out of the $165 I paid originally for the flight. DO NOT USE KIWI, it’s a scam!‼️

I had a planned trip to Europe from the US at the beginning of the summer 2020. Obviously it was a hard time for all travel. I anticipated the cancellations of my flights to get to Europe (which I think most if not all were cancelled before they happened) and so I paid the 30$ dollars or so for the “Assisted Refund” option that Kiwi promotes. I assumed that since all my flights to get to Europe had been cancelled, Kiwi would be able to get me some kind of refund for my flights back from Europe (which were 3 months out) and for the flights that were cancelled to get there. It has now been 9 months since I paid Kiwi to assist in the refund process, and I have not gotten so much as a message to say they are working on it or waiting. On their refund page it says “refunds can take up to 3 months” and now it has been triple that with no end in sight. I have not received a penny back, not even for the cancelled flights. If I had received at least a message, an email, or even a phone call explaining that they were working on my refund that I paid them to work on, then I would not be as frustrated. 9 months later, I am still bitter, and not a peep out of Kiwi. Several months ago I tried to get the refunds myself from the different airlines, I believe I got 1 voucher for 1 of my 6 flights(it was from TAP Portugal which is basically only good in Portugal, so it was fruitless), and because Kiwi booked several of the others with some obscure email that I do not know, I was not able to complete the process. I will NEVER book flights through Kiwi ever again and you shouldn’t either. I have a sour taste in my mouth for travel companies now. I think their app is a great resource to find cheap flights, and then once you find them, you should go to the airlines website to actually book the flights on your own. This way you can directly contact the airlines if anything were to happen. You know all the info, and there is no obscurity.

Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case. Update: 3 months have passed since this review and nothing changed and no one contacted me regarding my issue

Do not be attracted with cheap prices. This company is an international scam. I paid all extras, insurances/guarantees. And the flight was cancelled and no refund. Even I paid specifically 300 USD extra to get refunded. They use the pandemic as a cover (research in the internet, you will realize). By know probably made millions. DO NOT USE them, pay extra on the other aggregators for peace of mind. The positive reviews are probably fake. Do not even download them

Failed to refund money for a trip booked through and cancelled bc of Covid. Do NOT use them as your booking agent!

So bad experience with Kiwi, definitely I don’t recommend this agency they sell tickets for closed countries then they don’t return the money back blaming the airlines, I don’t recommend Kiwi, no way, be careful, I lost my trip and my money. Never use this agency (kiwi), they are thieves, they do not return the money back and they do not respond for their flight errors, very bad experience No usen esta agencia son unos ladrones y no responden por el dinero ni por los errores de vuelos que hacen

So I bought a ticket from this website and I paid for the price that was displayed. Yes, it was cheaper than the usual. So i checked in online, and went to airport and realize that my ticket is not useable. What i mean “useable” is, I can NOT fly with the ticket I bought with this kiwi and it is of course not refund able. I contact customer service, and they of cause denied me to refund. Such a scam!!! Please please don’t buy ticket from them.

Ok, I purchased a flight on kiwi.com and they never send me flight itinerary even though they took money from my bank account. And they don’t even provide contact information even after signing in. LET ME CALL AND GIVE MY MONEY BACK.

I read all the reviews here and googled kiwi.com reviews, STAY AWAY. I’m staying away. I’ll pay the extra booking directly!

Be carefull.

I want my money back, this is illegal! If u r not gonna give me my money back give me a voucher or something! It’s been months since you canceled my flights (plural)!

I bought a ticket and was canceled due to COVID. The company only refunded me 10 dollars saying that I chose express refund instead of standard refund and declined my request for full refund. And I think that I am not the only one lost 1500 dollars buy using this website.

Do not purchase through kiwi they will not even respond if you have issues. My flight was canceled due to Covid 6 months ago and after months I received an email that says “ We’re pleased to inform you that we’ve sent you a partial refund of 22.1 USD via your original payment method” Yet, I have not received anything. I have been assured that I will receive my full refund, still nothing. Their responses are generic and clam they are waiting on the airline. Hawaiian airlines claim they have no problem reminding me but it must go through kiwi since they were the agent. This is ridiculous and I feel kiwi has wronged me. All other places I had flights through issued a full refund within a month. I am very disappointed in my decision to book with kiwi.com

Cancelaron mi vuelo y cero reembolso oh otras opciones !!

So kiwi.com automatically changes the MONTH of your return ticket when choosing dates!!! So i chose November and my dates and turns out it decided to switch to December on its own and i missed that VERY important change and have to buy a new return ticket because absolutely nobody ANSWERS the phone or messages!!

But didn’t completely get bad layovers. Kiwi made the trip affordable but yet not overly strenuous. Thanks Kiwi!! I’ll be back in the future!!

I wrote a complaint they responded. They didn’t give me a phone number. They've been email back and forth. They changed our ticket to a 6 hour layover right after they sold it to us AND charged us $200 more dollars for the crap flight. They said they would fix it. NOTHING. They are arguing that we didn’t buy their extra services. WE LITERALLY BOUGHT A TICKET AND THEY IMMEDIATELY CHANGED THE TICKET AND SAID WE HAD TO PAY $200 more with WITH A 6 hour LAYOVER. After emails they sent this run around Dear Customer, We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there. We believe that this will be much better for you. It's faster than emails, and you'll see all your messages in one place. We'll also show you the status of your message or request, and you'll be able to ask an additional question at any time. Thank you for your cooperation.

I sent a regular email related to my flight booking. Immediately received an automated reply asking me to use kiwi.com website or app as they wrote, verbatimly, “ We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there.”. Nonetheless the app messaging does not work. It keeps loading without opening any page where “contacts” can be made. Ditto for their website.

I was told 6 months until my refund and it’s been 10months. I understand with covid that things are stressful but my friend for the same flight already received his refund. On top of that I spoke to costumer service 2 months ago and they ensured my refund was arriving soon. 2 months later nothing, not even a updated status and they even blocked me from calling costumer support or even emailing them! Horrible costumer support. Never using this website or app again

I have been waiting 6 months for a refund. I reached out directly to the airline and they confirmed they sent the refund to Kiwi’s credit card. They are holding my money and refusing to acknowledge and give me my money back. I’m not sure how they’re still in business with this criminalistic operating model

I am done with booking with Kiwi terrible service, I didn’t get my fund yet and i am still waiting it been already five month. Kiwi.com this business is a scam and they want to keep your money I didn’t trust them. No contact information scam.

I am very unhappy with the way they treat their costumers. I was charged a certain amount to get a “check in” back but upon arrival at the airport, they informed me that the extra service was never actually added to my account and had to pay three times the amount previously mentioned to get my baggage checked in. I strongly advise not to go with this company

Don’t buy anything from them again . I’ve been waiting 7 months for my refund and they still won’t give me the money that an airline already returned to me.

Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!

Paid for 6 passengers to Athens Greece, I have two booking numbers but this is one, 88 848 441 This is just before COVID-19 hit ,we were not allowed in Greece and I was reimbursed $69 Are you kidding and you hide behind this internet where we in our late 60 s have difficulties navigating.ONE STAR IS TOO MUCH!!

Only a 1 in 27 million chance of getting Covid! Wow interesting fact! Tell me more... - oh, it’s from the International Air Transport Association... which is run by...oh the airlines. What reason would they have to want push misleading facts!

I spent over $1600 on flights that were cancelled due to covid. Kiwi has done nothing to communicate with me regarding my refund. I request a refund in May. It is now October. No progress at all. I would gladly take a credit instead of a cash refund but again - absolutely no communication at all. If you want to book your travel with a company that doesn’t care about you at all.... kiwi is the way to go.

Awful service. Don’t use. I requested a refund well within 24hours and they told me, “we did not dispute your refund claim”......”but we did our best”. It really took Kiwi 3 months to tell me that.

This site is a scam, I’ve losy 1500 booking trips here that they change and never notify me. Its imposible to reach or talk to a live agent. And they do it on purpose. So they can rob people. I will take furder action about the 1500 this site stealed from me..

Entre los mejores 💪💪 gracias

I’ve already contacted consumer affairs and the proper international consumer compliance agencies. You’re going down Kiwi.com. And thank you for hacking into my twitter and deleting my tweets about how bad your service is. I have proof and will be getting into contact with the appropriate governing agencies for that as well.

I requested a refund directly with the airline for a ticket I bough on kiwi.com. The Airline issued it to kiwi.com and they kept my money. I never received it from kiwi.

They have refused my refund and deemed it non-refundable while also showing that I had actually traveled on the flight after it had been cancelled. They are scamming thousands of people out of their refund and in come cases, they are just keeping the money even though the airlines refunded the money back to Kiwi. DO NOT GIVE YOUR MONEY TO THEM!

I understand there is a pandemic going on, but my flight to England was cancelled back in March (we were supposed to travel in May) and I contacted the airline directly who issued a refund promptly. However, they had to issue refund back to kiwi as that was who I had booked through. Despite multiple calls and emails I have yet to get a refund. Not to mention now I can no longer get through to anyone on the phone. I’m automatically disconnected. Highly advise against ever using this company.

When inclement weather struck this app automatically and without permission rebooked our flights and we had to then cancel our trip. They only refunded half of our flight money. Customer service is difficult to reach and understand. I will never use this service again.

BAD!!!!!!!!!!!!!!!

I highly recommend not to use Kiwi. While they may have a slightly cheaper air fare, if something goes wrong they have refused to provide me with a refund. It has been 5 months and a constant battle.

Booking isn’t finalizing and I have a $1200 pending charge and no email or booking to be found. Seems like a scam site.

Don’t even buy your tickets from here, you’re better off paying the extra dollars and buying directly from the airline! You will have no customer service with them, they will take DAYS to reply to your messages. When you call they will say they can’t help with your situation and try to convince you to buy another ticket when you already bought a ticket and expect you to just wait 3 months for a refund. Worst experience ever, never buying here again. Don’t do the same mistake I did everyone, buying your tickets here.

Kiwi is the process of refunding our money for our flight from NY to Paris and back. A flight that we asked them to refund in early April due to COVID. We confirmed that our carrier refunded them the money. Have received a phone call and things are happening.

The kiwi.com guarantee is not worth the paper it is written on. If you are unfortunate enough to have booked with this outfit and get an airline schedule change you will not be covered as kiwi will hide behind a made-up word in the small print.. you options will be to pay them extra money to accept a huge detour in the wrong direction selected by their algorithm, or to accept their zero dollar refund. You can pay them an extra $11 to speak with a robot that is equally as helpful.. Cleverly situated in Eastern Europe, they are out of reach of US & UK trading standards otherwise they would be shut down.. As it’s an algorithm you are dealing with, it doesn’t bother to check with the airlines for suitable alternatives so my advice is to contact the airline direct who will be much more helpful in resolving any issues.