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kiwi.com: Cheap Travel Deals
Description
Find and book the cheapest trips with kiwi.com By connecting nearly a thousand airlines, train, and bus carriers worldwide, kiwi.com can offer you the cheapest tickets to anywhere on the planet. Best search in the travel industry Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools. Virtual Global Supercarrier Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination. Flexible tickets Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate. Global 24/7 customer support We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email. What the media says “kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler “So clever that once you understand how it works you cannot help but be impressed.” — Business Insider “kiwi.com helps you figure out where you can fly within your budget.” — The New York Times “kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
Update confusing regarding time format
by Tropico Fan on 2022/01/18 20:01
Update January 18, 2022. Unexpectedly I was contacted by Kiwi to offer an apology and refund of my ticket. I have used Kiwi for years and I know their rules. Honestly, I was not looking for a compensation but sharing feedback to this company and other travelers. I travel the world all year long and my trips are successful 99.9% of the time thanks the information other travelers share online. I appreciate Kiwi having contacted me and I thank them for the generous offer. I have researched carefully the Kiwi Iphone app and internet site to learn about the new updates of which I wasn´t aware as the site has changed a lot over the years. There are interesting hacks as “Hidden city” itineraries or purchase more flexible tickets for a fee. Kiwi has become a very powerful tool to save money in flights through “creative” itineraries but is a service that requires study and understanding to take full advantage of it as it mixes airlines and things may not work as expected specially nowadays when traveling has become more unpredictable due COVID. Every traveler has a unique level of tolerance and flexibility to itinerary disruption so also so have that in mind too before purchasing a ticket from any travel services provider. Thanks Kiwi and I have decided to turn the page and start all over again my relationship with you. Original review: The new version uses both together AM/PM and 24hrs as time format when browsing and booking. Also sorting by departing time is now deeper in the menu. A suggestion: Use only one time format in the App ideally only 24hrs. The letter “a” or “p” look minuscule in the iPhone app. Due the above I purchased by mistake a flight at 10p instead of 10a. Both had the same price and were from the same airline. I only realized about my mistake when at the airport at 7 AM. The airline was keen to change it but because was purchased through Kiwi it was not possible. Kiwi doesn’t allow changes like that. In the same trip the luggage I purchased through Kiwi was not performed. Kiwi is fast refunding that money but the hassle is that delays the checkin process as in some airports you can’t pay extra luggage at the checkin counter and must wait a long time in a queue somewhere else without being able to checkin. I almost lost a previous flight due that. Reading other reviews and for my experience is better to book directly with the airlines. Prices are almost always better and allows more flexibility. I was using Kiwi to book flights in countries were is difficult for foreigners to purchase or manage air flight tickets due language barriers or not being able to pay with a foreign credit card.
I don’t recommend downloading this app
by al falasy on 2022/01/18 17:54
This application does not provide after-sales services and is difficult to communicate with them. They try people's money and they make many mistakes. My ticket was canceled due to the lack of clarification on the procedures and th refused to refund the amount. Second booking, I have the confirmation exactly how I booked it but I discovered in the airport they booked for me somewhere else and there’s no way to communicate with them to fix the mistake.
Terrible customer support
by opinionated hobo on 2022/01/18 17:02
Service is decent, but if anything wrong happens they will not help out and take months to respond. Avoid.
Scam. Cancels flights with no credits & refunds
by unhappy32121321 on 2022/01/17 21:48
Kiwi.com is a scam. Beware! They sell cheap flights then cancel or change with little to no notice and no refund, even when the change has been “instituted by the carrier”. On a flight booked from Seattle to Columbia, the first reservation was totally cancelled and said I would get refund in 3 Months (!), after calling and waiting to speak with supervisor they rebooked the flight more than 1 month later. That rescheduled flight now has connections ‘canceling’ by the carrier and kiwi.com is saying that I need to rebook at a higher price, or cancel the whole flight - no guarantee that I will get a refunded what I paid. Never again will I book with them.
Never ever use it
by KiwiNoRefund on 2022/01/17 13:46
It is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that have 2 stops and takes about 40 hrs to travel. And the other option was to request a refund. I requested refund on last year on early November. Guess what. All I hear is that it will take approx. 3 months to refund. And when I call, they won’t answer anything because my ticket is already “travelled”. So I am stuck here just waiting for ever to refund my ticket that is worth more than $1,000. I saw other review that it has been 5 months and still no refund. I should have read it first before I book via Kiwi. I tried to save $30, but it cause me a long term investment that grows 0%. So if you really want to invest for a few months or perhaps years to profit 0% or less(consider inflation). Kiwi is the way!
Still horrible…do not use!
by rpmason on 2022/01/17 03:51
Almost one year after and still no refund from kiwi. Buyer beware, I would not recommend kiwi to anyone
Charge money to get you a refund, and then don’t get it
by dissatisfiedkaren on 2022/01/16 17:33
My flight was cancelled due to COVID. I paid for the assisted refund, and was completely ignored ever since. I keep insisting that they at least owe me the money I paid for them to assist in the refund, and they continue to blow me off. Awful service.
Just don’t
by lyssakp on 2022/01/14 03:13
Save yourself the money and the hassle, kiwi is a scam. More than a year after a canceled connecting flight forcing me to rebook, they are “working” on a refund. Terrible customer service, will never book with them again.
Be Very Careful With Kiwi
by HPiPhoneUser on 2022/01/14 00:37
We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.
Bad. Really bad
by Alisha0804 on 2022/01/12 20:46
My worst booking experience! They never try to help and ignore airlines COVID-19 refund policies. Support center provides very poor service, definitely not recommend
Fraud
by heisenberged89 on 2022/01/12 20:01
Be careful while booking tickets from this. Their policies are very rude. And you can fight back for you money. I am serious. Lost $2000.
Use another company
by Anothernormalcitizen on 2022/01/12 18:20
Buttons on this app don’t even work
Poor customer service
by Patrick Moloney12 on 2022/01/12 05:45
I would avoid booking flights with this service at all costs. You cannot contact them by phone unless your reservation is within 48 hours. If you try to speak to a customer service rep beforehand they will hang-up on you. When I tried to fix a booking discrepancy over email they offered to cancel my $500 ticket and offer me a generous $10 travel credit to fix their error. Would not recommend this service to anyone.
App is bad
by Jargzilla on 2022/01/11 23:41
They purposely make you sign in again each time you need support. Terrible service. Three months for a refund to process! Should be illegal!!
Bad customer service
by lexdiamond33 on 2022/01/11 05:42
I hate this they cancels my flights an the said it sold out when it clearly not . I’ve check other sites an called the airline an they lies an still have the flight up for sale . But say it’s sold out !!
This Third party is a SCAM
by John Doe0101 on 2022/01/09 17:57
Ladies and Gentlemen do yourself a favor and don’t buy tickets off this third party even if the prices seem tempting they scam you off your money with cancelled flights all the time and even if you buy the Flexi ticket or A Standard ticket you don’t get support at all I was stuck In Cancun Aiport twice and I had to buy a more expensive ticket both of the times…
Scam! Don’t fall into it! Book through airlines and save money/time
by lpfan01 on 2022/01/08 17:49
Whatever price you choose in their search result, they will change it during the booking process. It can happen during interim steps, or at the moment of submitting your card info. That happened to me. I chose the $697 flight, it was changed to $944 AFTER I submitted my card info. The customer support is making me a fool and doesn’t want to cover the difference. They refer to the invoice but the thing is they don’t show you ANY invoice BEFORE you pay! Going to file a claim with the bank and CA Department of consumer affairs, and suggest you to do the same if you were taken for a ride!
Baggage
by fullmoon240 on 2022/01/07 13:57
Good price but when add baggage fare becomes high
Don’t book with them
by mah.almans.uae on 2022/01/07 10:38
Don't book with them A company that steals money and there is no team to answer inquiries. The flight was booked and changed every time for no apparent reason and every time you had to pay an amount for the change. Do not book your flight from them
Shoddy and UNTRUE travel time estimations
by jaycole1223 on 2022/01/06 15:23
Wherever you’re going do NOT plan to get there anywhere within the projected timeline. I Booked a bus from Taramondo, CR to San Jose international airport. Upon booking the app estimated that my drive would be 3 hrs (departing at 7:10, arriving at 10:10). I googled the time to make the drive and saw it would actually take 3 hrs and 45 minutes—assuming no traffic. With this in mind, I booked a 2pm flight, to account for any delays. Well, the bus trip is actually going to take 6 HOURS instead of what was initially projected. Meaning I not only miss the flight, but also need to account for accommodation, rebooking and testing for covid again. Thanks, Kiwi.
Bad customer service
by maktly on 2022/01/06 00:30
Don’t lose your money on that website that really a good scammer I brought my ticket lest the 24 hours I can’t able to make change even in that pandemic season the don’t have any consideration at all soon the got the money it’s non refundable at any case even you COVID-19 posit that the worse company ever better buy your ticket at a good place not that scammers place. and the customer service very bad the agent can’t explain nothing he was very rude ….
Возврат
by zirpul on 2022/01/05 20:57
Полтора месяца не отвечали, возврат не сделали
The worst
by do not book with the agency on 2022/01/05 20:21
Booked a last minute flight due to a family emergency and they took the payment right away from my card. Once i arrived at the airport, the told me the card didnt go through and the tickets were not paid for. Called to get some help and refused to help or refund me the money. I had to pay double for the tickets for 5 people and to this day i have not yet received my refund. I call customer service and they will not answer/help me. I also sent multiple messages via the app and they will not respond. This is absolutely terrible
App functions
by Mrentalforc on 2022/01/05 20:02
I had paid for a ticket and added a carry on bag and also standard ticket, because I knew the route my change within the upcoming month. After I paid for it it paid for the saver ticket and it also didn’t add on a carry on bag. A couple weeks later I have tried to change my flight and was told the invoice says I paid for a saver ticket, which that’s what I was contacting them about. I told them it paid for a saver ticket, but I clicked on the standard and also the carry on bag isn’t showing up.
Scams
by husnu206 on 2022/01/04 23:37
They ripping people off. My first time purchasing ticket. They sold me different ticket. When I go to airport it was different in their system. Never ever buy from here
Trip inconvenience
by tim stranded on 2022/01/03 17:34
Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.
DO NOT USE
by abbylef on 2022/01/01 12:01
Left my husband stranded in Northern California unable to get back to south florida without paying close to $500. Cancelled his flight less than 24hrs before he was scheduled to leave and the only alternatives were so costly, and some sending him to Canada for a 12 hr layover! Now, on top of it, I have to wait 3 months for a refund. Not worth the hassle or stress - customer service is a 0/10
DONT BOOK! Thieves
by itsmedavin on 2021/12/30 18:13
It’s my fault of course! l booked a flight and cancelled hours before departure and can’t get a refund or kiwi credit not even partial credit. I guess its not meant to be cause that flight probably crashing anyways.
Fraudulent company
by amysailsalot on 2021/12/29 20:35
This is not a real company, DO NOT BOOK THROUGH THEM
worst
by IconBlanco2k2 on 2021/12/29 00:49
once you pay them. they dont care about you anymore
Pretty genius
by Britton Forney on 2021/12/28 00:34
They get you places but they pick and choose the cheapest way, which saves you a lot. The thing is they also have really good service. The app is super helpful and well laid out and they do really well at explaining everything and walking you through it.
Bad service
by Florida kid 1 on 2021/12/25 22:12
They gave me problems with checkin and then gave me a boarding pass for berlin (I live in florida). Customer service is useless cause you can’t understand what they are saying.They booked my flight with two different airlines so I have a layover for only an hour and have to go to baggage and then re check my bag and go through tsa again.
Please don’t use this company.
by Cmarnold on 2021/12/25 13:58
Awful outsourced customer service that is rude. No email contact - just an automated chat service. They offer budget deals with zero flexibility and zero plan for long term customer relationships. I had a horrible time with this company and will never use them again. I don’t think they will last long and I hope people get on board with what a poor excuse for a travel service (or whatever it is, I ended having to go directly to the airlines after 45 minutes of useless conversation). Please honestly skip this company and use kayak or go directly to the airlines. This company does not care about its customers!
Very shady and unpredictable.
by Drewnax on 2021/12/24 16:09
I had a ticket chosen and added to my cart for one price. I scrolled to purchase and while I was entering my details on PayPal,I didn’t realize the ticket price had increased almost double. I finished logging into PayPal and hit purchase only to see the different price. On the purchase screen, the price you paid is not shown, so I tried to find the invoice to confirm the price increase. By the time I finally found the invoice, through a separate link and after downloading a PDF, my refund window had closed after 2 minutes. I called customer service and got the same speech from two different people “unfortunately the booking is confirmed there can be no refunds.” He told me ticket prices are always changing and I have to pay attention to them even after they are in my cart and apparently while I’m entering payment info.
They Removed Kosovo and I Cannot Book Flights Anymore
by Emin Emini on 2021/12/23 17:16
In the past I could book flights with Kiwi. I have Kosovo’s passport and now they removed Kosovo. The app now is useless for me and I don’t know what should I do. If you don’t add Kosovo back I’ll have to move back to another app. This is nonsense!
This website is a scam!
by jshdjkksnd on 2021/12/23 05:54
These people sell you flights at certain times just to sell them and the flights are different times. I got to the airport at 11:00am for my 1:30am flight with AirCentury and the flight was actually at 9:20am. They sold me the same flight but with a different time on it. This is ridiculous. They should not do that to anybody. Over 100 people had to wait for 9 hours in the airport just because they wanted to sell their flights regardless.
DO NOT USE THIS APP
by Cryin Gerber on 2021/12/22 01:11
I tested positive for Covid and they would not refund me. The whole process was hard to deal with in the first place and the fact that even a positive Covid test wouldn't warrant a refund is indicative of how terrible they do things.
TOTAL SCAM AND SECURITY FRAUD!!
by M. Barrite on 2021/12/21 07:26
While booking a flight package through one payment method, I got charged for flights on another unrelated and unauthorized one. After denying any wrong-doing despite clear evidence, they would not even acknowledge the failure to protect their customer’s data security. The final hattrick was a refusal for a refund after all of this and losing my vacation. Totally dirty scam action PLEASE BEWARE AND BOOK ELSEWHERE!!
FRAUD and SCAM!
by yuliapuz on 2021/12/21 04:12
We booked a package of flights with Kiwi.com and paid via PayPal. Just two days later we realized that additional flight purchases were made on credit card (that is not even connected to the PayPal account) during the same transaction. The company took absolutely zero responsibility for this fraudulent activity. And once we declared to not take a trip after this scam, they offered only the wildly insulting 10 EUR refund on the entire $1313, aside from the money my credit was tapped for. DO NOT DO BUSINESS WITH THIS COMPANY, EVER!
Had no problems, ignore the bad reviews
by graciehockey15 on 2021/12/20 16:45
So i decided to book an entire round trip from Tampa- Rochester through Frontier using Kiwi.com. After reading all of the bad reviews, i thought i got scammed, and was terrified, but that was not the case. I ended up paying 150.00$ for 2 flights, not great seats but i saved around 600-700 Dollars that i would of spent flying Southwest. After believing i was scammed, i called Kiwi.com to find out these people are very foreign, which scared me even more! But, they helped me with ease, because it was my first time using a third party app. Pretty much, you get what you pay for, anyone paying for cheap rates and expecting a first class seat don’t live in reality, and after seeing the bad reviews, most were related to cancelation fees and Covid-19. I had no problems, and spent another 100 to get a carry-on both ways, total coming to 240.00$, a bargin! I got to the airport, my boarding passes worked just fine, and i was received to find out i had not been scammed! Yes, i was in the way back of the flight , but had absolutely no issues. In conclusion, if your dumb enough to trust third party apps, then you will suffer your own consequences, most of the bad reviews here are self inflicted. But, i had absolutely no issues with Kiwi.com, they are safe, cheap, and reliable . Remember!! Your paying little to no money for flights that would usually be 600-800 dollars, you get what you get!! I ran into no issues, no cancelation fees, and cheap rates! Thanks Kiwi.com for saving me 700 dollars, and helping my anxiety !! New York is awesome! Thanks :)
Terrible
by Luke0012 on 2021/12/20 16:14
Don’t use this company. They gave me wrong information, got me stranded in a foreign country then proceeded to tell me it’s my fault and they wouldn’t help me or give me a refund.
Scam
by bnnabonanza on 2021/12/20 02:46
Do not use this website at all cost. They will lie about your booking. They will take your money. Do a quick Google search on this company and you will know how many people they have scammed. I have never experienced such terrible customer service.
NOOOO
by Amandahdez on 2021/12/18 06:59
This is almost like a scam. Prices are more than high and the costumer service is the worst. They have a lot of policies listed but none of them never works for you or your case, one of them is that you can change your flight 48 hours before but when I tried to do it they charge me $400 ?!?!?!?! Like what the f… When I got to the airport I had to pay for my suitcase and seat because this agency didn’t, the people that works behind these are just insane. Never again, please don’t let these people get your money!!!!!
Won’t refund tickets
by Hugo Valentino on 2021/12/15 19:44
Kiwi is a scam and will take years to refund your tickets. Never use this company
Kiwi Does Not Give You 24 Hrs to Cancel
by JS_2031 on 2021/12/15 06:43
Unlike other travel booking websites, Kiwi fails to provide its customers the opportunity to cancel their travel plans within 24 hours. What an awful policy. Will never use this booking website again.
I was happy to save $28
by Badam34 on 2021/12/13 15:37
I was able to save $28 on my flight because of a mobile saving opportunity provided by kiwi!!
A scam company
by Ozzicryptobit on 2021/12/13 06:49
Read the recent reviews that they keep deleting. This is exactly what my experience been like.
G
by 123حمد on 2021/12/13 03:29
Prices rise up when you click on it
Scammer alert
by kraj1991 on 2021/12/11 00:51
Kiwi.com is a scam company, they sell genuine tickets but as soon as you have any problem with your original ticket like cancellation or date change you’re at mercy of this scam company. It made billions in not refunding cancelled flights due to covid-19.Check out there reviews elsewhere before buying tickets from them.I have been waiting more than 7months now and no refund. Avoid at all cost this company or regret later
Kiwi site failure and payment method errors
by allen enriquez on 2021/12/07 08:33
I have book many times with this company now I am going to stop booking. I planned a booking weeks ahead of time, the airlines cancels i asked for a fund they said it’s up to airline to give refund it can take up to 90 days, I got a answer almost two months they send me a email select payment method it doesn’t work I contacted customer service they said time has ran out only credit only.
READ THE REVIEWS!!!
by juhnior on 2021/12/07 06:50
So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th 2021. It’s basically been a year 4 now and absolutely no update from Kiwi. I sent many messages along the year and I still haven’t received any response at all. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…
No refund
by jamescardenas on 2021/12/06 12:26
My flight was canceled 3 hours before my flight and this app gave me no option to reschedule. I booked another flight and never received my money back and this was 6 months ago. Terrible company I’ve only heard nothing but bad things from them.
Do not recommend
by Ericatp2 on 2021/12/05 18:07
Pay attention to the reviews. Do not book with them. I booked with them and worst mistake of my life and customer service is horrible.
Kiwi is terrible, don’t use them
by gnorEm on 2021/12/04 10:08
Purchased a ticket for my daughter to go to India (Miami - Stockholm - Doha - Hyderabad). She got to Stockholm and they told her she would have to do a 7 day quarantine if she went through Doha. Finnair would not let her on the plane. We reached out to Kiwi for some help and they were totally worthless - poor customer service and would not help us find a solution. So, I ended up having to purchase another ticket for $1300, plus hotel $200, plus another PCR test $300. We had to find the solution, spend a lot more money, and got no help from Kiwi. We will never use Kiwi again. Our experience was horrible.
BOOK WITH THE AIRLINE
by Jacob Rolison on 2021/12/03 03:54
I swear they just make up flight times. It’s been 2 times now where they’ve notified me a week before my flight that the connecting flight has changed. The real kicker is that they don’t help you at all. They charge you for the price of a brand new ticket when something goes wrong and they call it an “alternative.” I have had to pay $250 for new flights now because they notify me last minute that something has changed. It’s literally impossible to get in contact with them. I think the customer service doesn’t exist. I’ve been on hold, have had the call disconnected, etc. I will always book with the airline from now on.
Nervous at first but trip went well
by Al-Gravy on 2021/12/01 00:48
We booked a domestic trip within the US. Everything worked out as planned besides one of our flights didn’t include our carry on that we paid Kiwi for but the airline let us bring it anyways. Kiwi’s customer service was polite and seemed to be helpful when we called about the carry on bag not showing up on the boarding pass. They told us we would just need to pay and they would refund us after the fact. Kiwi does check-in for you. We would consider booking them again.
Unreturned Refund
by Adrianav1994 on 2021/11/30 23:51
Hello, My name is Adriana Valdes. I booked a flight from Tampa to Istanbul with Kiwi.com for June 4th to June 15th of 2021. My booking number is 142546492. The majority of the flights in my trip got canceled until I had no choice but to cancel and ask for a refund. I received a partial refund of $92.87 August 5th, 2021. This trip cost $1,542.73 in total. I have tried to contact Kiwi.com through phone calls, chat box messaging, and help desk messaging. I have received no reply (I have proof of this). This will be my last attempt to get in contact. If I don’t hear back from anyone and receive the full refund by December 1st, 2021 you will be hearing and talking to my lawyer from that moment on. Thank you, Adriana Valdes
Beware!!
by berniegirl67 on 2021/11/29 15:36
I will never book my flight through here again, my $300+ flight I booked just 3 days ago would only be refunded $11. If you need to schedule a diff flight, rebook or cancel this company is a nightmare. Beware!
WARNING - TERRIBLE POLICY- READ FINE PRINT
by Erin E 8288 on 2021/11/29 11:26
Your response doesn’t make up for that fact that you are a SCAM! Don’t pretend to be a legit company. You should be shut down! Such a scam of a service. They offer you an attractive price just to lock you in to their terrible terms. If you buy the basic fare, you are treated unfairly and get no service from their support. Spare yourself the hassle and book with an agency that has decent customer support. They will take your money and offer you a $10 credit and honestly think that’s a respectable policy. Shame on you KIWI never again….
Terrible. I don’t think Iv ever seen worse.
by johnkyle510 on 2021/11/29 01:41
I bought flights from Chicago to Paris round trip for my wife and I. Long story short I had to cancel for COVID and was due a refund. It took months to get my money back. I lost my seat upgrades. I called and emailed several times and no reply from customer service. I opted to buy the better tier customer service and still no reply. Terrible company. Terrible service. I hope they go out of business. They are so so so bad at their jobs. I highly don’t recommend booking anything through these idiots. Go direct with the carrier. These people will make your life so much more difficult.
VERY BAD !!
by Jarol2828 on 2021/11/28 04:55
I had the Aeros EXPERIENCE with this company. Had to spend more money in my trip, IT WAS THE WORS. They don’t even have a phone number that you can call them to ask any question. All they do is throw email, and they don’t even respond to them. They respond Months later. Let me tell you that I had to wait for a Refund 1 YEAR !!! Because they all ways have and excuse, let me give you a Help DO NOT USE THIS AT ALL THEY ARE GOING TO STILL YOUR MONEY. ❌❌
Use with Caution
by MunchyCookies on 2021/11/27 18:27
The app is really good for finding cheap flights. It has charts that show you the best times to get the cheapest tickets and has a good amount of filters to personalize your flight experience. BUT I ran into a couple problems that really upset me. They overcharge WAY too much for baggage. In total it should have been $95. To: American Airlines $30 From: American Airlines $30 Jet Blue $35 But instead they charged $162.50. An extra $67.50. I didn’t realize until I got to the airport and the airline employee mentioned it should have been a lot cheaper. ALSO, when we got to our second flight going back, one of the bags wasn’t paid for with all the money I gave Kiwi and we had to pay AGAIN. Kiwi has a request refund for when you run into issues but they say it takes 3 months to process. I might use this app for finding flights but when it comes to booking I will book with the airlines directly. They also up charge by a lot of you want a refund for cancelling, even if you want to cancel way in advance. And they up charge by a lot if you want protections or customer service for things like missing your flight. Seemed like a really good app at first but was disappointed with the whole experience.
Worst customer service experience ever
by travelerryan on 2021/11/26 22:18
Please do not use this company. I have never left any reviews until today as dealing with Kiwi has been the worst experience ever. I write this 1 year after my purchase and 9 months after my flights were cancelled with no refund. I hope this helps at least 1 person not do business with this company.
Do NOT use Kiwi!
by Beegee698822346 on 2021/11/24 04:49
Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!
Do not use
by Don’t forget the shrimp on 2021/11/22 06:48
This is a very bad service
"Price has changed"
by EvAveMananShar on 2021/11/20 19:19
For every flight? Doubtful. Kiwi is trying to game Google's flight search. Just a scam.
Will booked and charged you extra
by Ginzaint on 2021/11/19 13:52
To me this Kiwi travel is scammer, they will book well but charge you extra at the checkout. By the time you realized they will tell you that your money will be refunded in 3 months. Kiwi travel is scammer , use some other services but not Kiwi
No customer service
by Peter.Bloom on 2021/11/19 05:38
Impossible to reach customer service. Created an account, Booked a trip and they botched my email address in their attempt to email me a trip confirmation. Impossible to correct the email and impossible to contact anyone in customer service to resolve the issue. Can not access my trip confirmation.
TRASH
by Sonic///M on 2021/11/17 01:50
Missed my flight they never checked me innor helped at all over the phone. Heard chickens in the background of help person. LOST MONEY and TIME MISSED FLIGHT crap company garbage so mad
Worst agency with no customer service
by LeidyEsco on 2021/11/16 04:58
They changed my flight to a completely different day and they’re not offering to book a flight that works for my family of 6 or a refund. What’s worse is that I have a one day delay so I get to be stuck in a state and now have to book an Airbnb or something and this was not planned for and they are the worst
Cheap? Yes. Completely Ridiculous? Yes.
by Bdkkevc on 2021/11/15 06:13
Be prepared to fend for yourself and use with caution. There’s nothing smooth about these transfers and check-ins. First time/last time user for this one, sorry. It’s worth it to just get a ticket directly to where you want to go.
don't buy with this company
by Bruno_S2_Paloma on 2021/11/13 23:11
I took a trip to Boston in 2020 on the way back to my city, I had to pay another ticket after an error on Kiwi.com I opened a request for a refund (number 134 039 752) for 10 months they have been saying that they are analyzing and do nothing , I had no support or help from Kiwi.com to solve my problem, they only answer me if I ask them if I do not do anything , I'm sorry but this is an outburst against this company, and I don't want to see anyone being deceived by it anymore
Excelent
by inelen72 on 2021/11/13 01:53
You are excelents ! Congratulations!!!
Don’t download the app
by gha limo on 2021/11/12 13:55
I paid 1000€ for 3 tickets and 1 week later they told me that one of my flights is canceled and they (Kiwi) gave 3 options : 1 - I cancel all my flights and I get ONLY 100€ immediately 2 - I have to wait 3 MONTHS and the will try to refund me as much as they can 3 - I have to wait 6 WEEKS but they have to charge me for prioritizing fees All they asked for is a total refund to try to buy new tickets becaue it’s not my fault they canceled the flight NOT ME
Stole my money
by Mellaphoric on 2021/11/12 02:37
Charged me 242 dollars. I have no plane ticket and no refund over a year later. My booking number is 120 439 066. Refund me or face legal action.
Дерьмовая компания! Крайне не рекомендую
by Alexoa18 on 2021/11/10 11:36
Покапали билеты за 2.5 месяца до вылета. Авиакомпания перенесла дату вылета, из-за этого пришлось отказаться от этого путешествия, потому что не сходились даты стыковки. Покупали билеты через приложение Kiwi. Отправили им запрос на возврат средств. Уже прошло 2.5 месяца. Но наш запрос даже не обработал сотрудник этой дерьмовой Kiwi компании. Писали в поддержку. Там сказали ждите ещё сто лет. В итоге деньги никто не вернул. Потому что запрос на возврат средств даже не отправили в авиакомпанию. Не рекомендую через это приложение покупать билеты!
😡
by fada122f on 2021/11/09 18:36
THE WORST TRAVEL COMPANY EVEEEEEER BOOKING TICKETS NOT KNOWING IF IS’T ALLOWED OR NOT
Sent we corrupted PDF in an email where should be my ticket
by e1iminat0r on 2021/11/08 15:36
This is why I had to download this stupid app.
Do Not Use Kiwi.com
by BIG Dean Supreme on 2021/11/07 01:31
Save your money. My trip was cancelled due to Covid-19, I even had the insurance, and they still wouldn't refund me. I called ahead of time, told them how my hotel cancelled, and the woman on the other end could not care less. Book straight with the airline. Don't ever use Kiwi.com
Shady service
by paindocbythesea on 2021/11/06 21:19
They force you to download the app in order to get your airline tickets. There are also additional steps you have to take after you book with them. If for some reason you don’t verify through the app, your tickets are cancelled. Be careful
Do not use
by Locgr on 2021/11/05 15:18
Please do not use this company, they offer a small discount while cutting back on essential customer, same day refunds, and many other responsibilities. I’m surprised they are even legally allowed to operate. Must be shut down.
I do not recommend using this app to buy a ticket.
by KanatAO on 2021/11/02 04:58
I do not recommend taking a ticket in this offer, because on March 31, 2021 I bought a ticket from Almaty to Miami in the amount of $ 1,300 and canceled the next day, but they have not returned the money to me yet, I wrote to them on the helpdesk they still do not answer but I don’t know, I don’t recommend.
Book through Expedia or directly through airlines
by Johanmeister on 2021/10/31 16:40
So I don’t leave reviews often, if even at all though this is my first time using Kiwi and it has been an experience. The first leg of the flight was fine and went without a hitch however that was it. I was notified the day before my departure at a regular time I couldn’t be checked in so I got a little suspicious and I came to find out they never gave me my second flight’s confirmation number or anything of the sort and just told me to go in early and talk to the airline. I come to find out I didn’t even have a flight until I talked to them and a kind kind kind soul gave me a returning flight…. I would avoid the possible headache and book through somewhere else, personally.
Robo de kiwi
by Gabriela40 on 2021/10/30 16:54
Por favor deben investigar más afondó estos ladrones le están robando a los clientes los vuelos que hacen estas personas nunca llegan a su destino!
Scammers
by Janry Mayers on 2021/10/29 17:57
Bought ticket. Received confirmation on email with e-ticket and carrier reservation number(PRN). Carrier application doesn’t find my booking by prn!!!
International travel
by paulnicolas007 on 2021/10/27 18:05
Kiwi and airlines do not communicate enough with passengers, during these Covid protocol times, to book with confidence
Complete rip off
by zosimos68 on 2021/10/26 21:06
Do not use this app! They will book a flight then cancel it, and you will never see a refund. Complete scam job - you might as well buy fireworks you’ll get more for your money
Difficult
by wer to cvhgvvyibgiv on 2021/10/26 13:13
It’s very difficult app and I didn’t like they have too much hidden fees bad customer service
Horrible Company
by RGGARCIA75 on 2021/10/26 12:00
App functionality is unreliable but the customer service and policies of this company are beyond disgraceful. I would never use their “service” where they keep my money and I receive no flight. Buyer beware.
Double charged
by BlackFlvrdMilk on 2021/10/23 02:21
I was double charged and double booked for a flight and it’s been impossible to get ahold of anyone to fix this problem. Too terrified to cancel the extra booking cause I don’t want it to cancel all my bookings. Going to just take my flight home and then show I was on a flight that I booked and show I was absent for the same flight to show a double booking and double charge. Other than that they’re pretty great.
Frontier Flight and Luggage
by Natalie Cromartie on 2021/10/14 19:27
Booked a flight and had issues both ways checking in from the app. I have to go directly to Frontier to get boarding passes this took forever. I had to purchase a checked bag from Frontier no problem. I read the website carrier on is charged per direction but Frontier also charged me per flight. Baggage fee round trip $191 I should have went right to the airline.
Fake fares and no service, Kayak is not this awful
by Davehgfds on 2021/10/11 14:57
Really poor service. Basically none. I thought I would give them a try to save a few, thirty I think, dollars on a four hundred dollar fair. I’m sorry I did. Today, none months later, they responded to my negative review on the App Store. To date, in spite of numerous attempts to reach them they have never contacted me or even answered the phone. Two stars only because their app occasionally turns up an interesting routing. I would never try to buy another ticket from them.
Scammers
by azamat99 on 2021/10/10 23:05
Booked a flight on Wednesday. Received a reply on Friday saying price has gone up. Silly me, booked the same flight on their website, thinking they are legit. I called them asking hey I was able to book again so can you actually confirm this and not lie to me about price going up. They told me it was probably technical issue and I should receive an email confirming it soon. I receive an email telling me the flight has sold out, but when I go to their website, it’s still available. I call them back and tell them “hey it’s still available why you lying again?” Get me somebody who can help. Long story short after talking hours and days on phone with their agents and supervisors. Now Sunday,They tell me they will refund my money. The ticket i could have had for 200ish dollars is more than 600 $. I can’t tell you enough please don’t get scammed and deceived by them!!!
DO NOT USE this shady company
by CarrieT55555555 on 2021/10/08 23:16
Bait and switch on kiwi guarantee. Terrible customer service. PAINFUL. If you need help, enjoy drowning in the Bermuda Triangle of this terrible company. Would avoid at all costs. And I never write bad reviews but these people make travel stressful. :/
Prevent being Cheated!!!
by Birong Chen on 2021/10/08 18:50
My parents booked air tickets on this website. It has been more than a year since the plane did not take off due to the epidemic, and this website does not refund the money! Don’t book flights on this website! Just to prevent being cheated!
Beware people!!
by Sam101275 on 2021/10/08 15:11
Horrible experience!! I will make sure to let my family and friends how bad is your service!! You asked me not to bring a carry on bag while all other travelers on the same trip brought their own!! And you asked me to get a visa to Israel while my final destination was Istanbul and the final destination was Israel so I didn't actually need it!! I called and spoke with one of your agents and she was really rude and not helpful at all!!
Terrible app
by Er/c on 2021/10/08 03:34
My grandma booked a ticket but they couldn’t fly because of COVID and they tried to return the ticket but they never returned it please never book these tickets here it’s for y’all’s own good app it horrible
No Refund, almost been a year.
by avidtraveler88 on 2021/10/05 01:18
Our trip got canceled because of the coronavirus and they have yet to give us a refund for the flights. Never have I ever seen such worse customer support. Please stay away from this company.
حتى النجمه حرام فيهم
by بوثامر العنزي on 2021/10/02 01:20
حجزت الطيران ودفعت الفلوس وقالو مافيه حجز
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
Do NOT use Kiwi!
by Beegee698822346 on 2021/11/24 04:49
Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!
Be Very Careful With Kiwi
by HPiPhoneUser on 2022/01/14 00:37
We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Horrible 3rd Party
by 1746955 on 2021/08/18 16:42
The airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the airline could not do it. I had no control of last minute covid and vaccine changes. The airhelp I purchased was of no benefit. The 24/7 customer service advertised is valise and misleading. The US customer service line only operates from 7am-3pm. When I finally got to customer service the agent was hostile refused to acknowledge any fault claimed I could have contacted but I couldn’t because it was a flight outside those time periods. Then refused to even let me speak to a manager. All I wanted was credits or a partial refund. Kiwi has been an incredible disappoint. Between 5-30$ of benefits that didn’t help my situation additionally for luggage fee automatically place a fee over 23kg. So for my entire round trip 1 checked bag would cost 500$ I declined and paid through the airlines. My 1 bag cost 120$. Be very careful of this company.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Never ever use it
by KiwiNoRefund on 2022/01/17 13:46
It is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that have 2 stops and takes about 40 hrs to travel. And the other option was to request a refund. I requested refund on last year on early November. Guess what. All I hear is that it will take approx. 3 months to refund. And when I call, they won’t answer anything because my ticket is already “travelled”. So I am stuck here just waiting for ever to refund my ticket that is worth more than $1,000. I saw other review that it has been 5 months and still no refund. I should have read it first before I book via Kiwi. I tried to save $30, but it cause me a long term investment that grows 0%. So if you really want to invest for a few months or perhaps years to profit 0% or less(consider inflation). Kiwi is the way!
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Trip inconvenience
by tim stranded on 2022/01/03 17:34
Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn't have the opportunity to contact the customer with any line, since for this type of situation I don't have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi's purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
You Probably Won’t Save Money
by Natchet on 2021/04/20 13:48
I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
3 Months yet no refund
by Yiyihasissues on 2021/04/23 17:23
I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!
Horrible!!!
by TXGIRL0210 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
Don’t Book Any Travel With KIWI - your $$ is gone
by Stpete markus on 2021/01/06 13:20
Like many people this year I had a planned trip to Europe that was canceled due to the pandemic. Kiwi books you through various airlines on their own card, but charges your card directly with their agency. I was able to speak with customer service at Norwegian air and found out that they had already refunded my airfare directly to Kiwi. Unfortunately, with Kiwi, you are not allowed to speak to anyone over the phone apparently… All interactions go through either email or text messages through their website. It has been over seven months since I know that they received a refund from the airline, and they have still yet to refund anything to me. You’re better off booking everything directly with the airlines. Any bookings you make with this company, just beware that you are risking not getting any money back.
Book through Expedia or directly through airlines
by Johanmeister on 2021/10/31 16:40
So I don’t leave reviews often, if even at all though this is my first time using Kiwi and it has been an experience. The first leg of the flight was fine and went without a hitch however that was it. I was notified the day before my departure at a regular time I couldn’t be checked in so I got a little suspicious and I came to find out they never gave me my second flight’s confirmation number or anything of the sort and just told me to go in early and talk to the airline. I come to find out I didn’t even have a flight until I talked to them and a kind kind kind soul gave me a returning flight…. I would avoid the possible headache and book through somewhere else, personally.
Very shady and unpredictable.
by Drewnax on 2021/12/24 16:09
I had a ticket chosen and added to my cart for one price. I scrolled to purchase and while I was entering my details on PayPal,I didn’t realize the ticket price had increased almost double. I finished logging into PayPal and hit purchase only to see the different price. On the purchase screen, the price you paid is not shown, so I tried to find the invoice to confirm the price increase. By the time I finally found the invoice, through a separate link and after downloading a PDF, my refund window had closed after 2 minutes. I called customer service and got the same speech from two different people “unfortunately the booking is confirmed there can be no refunds.” He told me ticket prices are always changing and I have to pay attention to them even after they are in my cart and apparently while I’m entering payment info.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Book through the airline directly
by Anonymus 01927373824842 on 2021/06/21 08:37
My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn't clear at the get go that is what was happening, and I am wondering whether they don't disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn't refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Never use this service
by Daezaez on 2020/07/23 18:05
I booked a trip through this service prior to covid and unfortunately my boyfriend and I were unable to go since the airlines canceled the trip. Kiwi initially made me pay to get assistance with a refund and has not communicated with me in a consistent manner on when we can expect our refund. We continue to get generic emails 5 months later telling us that there is a delay in refunding our trip due to the airlines giving them the money for the refund. I will never book through Kiwi again and i am in the process of filing complaints with the better business bureau, ripoff report, and other avenues. Yes the flights are cheap but, as the saying goes, you get what you pay for. In this case we paid to get ripped off. Just pretend this company is like covid-19 and keep your distance.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Ms. Iuliia
by IuliiiaD on 2020/12/11 12:39
Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case. Update: 3 months have passed since this review and nothing changed and no one contacted me regarding my issue
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it's better on $100 $200 is more expensive but buying from the company itself.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you're stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
Worst. Ever.
by Purple Innej on 2020/08/05 21:36
Worst travel company I have ever seen and will NEVER use them again. I had to deal with multiple companies making cancellations due to medical emergency and COVID and none of the others gave me nearly the headache Kiwi has. It’s been 6 months since I applied for a refund. They didn’t bother to cancel with the airlines before our flight, despite the fact I notified Kiwi of the cancellation 3 weeks before the flight. I finally reached the airline directly, paid them an additional $140 due to Kiwi’s incompetence, and STILL Kiwi hasn’t issued a refund or a denial letter. Their policy is refund decisions within 30 days. Then they said it could be 90 days. Then they admitted it may actually be more than a year, and the answer could still be “no refund.” Just awful.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
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kiwi.com: Cheap Travel Deals
Description
Find and book the cheapest trips with kiwi.com By connecting nearly a thousand airlines, train, and bus carriers worldwide, kiwi.com can offer you the cheapest tickets to anywhere on the planet. Best search in the travel industry Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools. Virtual Global Supercarrier Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination. Flexible tickets Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate. Global 24/7 customer support We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email. What the media says “kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler “So clever that once you understand how it works you cannot help but be impressed.” — Business Insider “kiwi.com helps you figure out where you can fly within your budget.” — The New York Times “kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
Update confusing regarding time format
by Tropico Fan on 2022/01/18 20:01
Update January 18, 2022. Unexpectedly I was contacted by Kiwi to offer an apology and refund of my ticket. I have used Kiwi for years and I know their rules. Honestly, I was not looking for a compensation but sharing feedback to this company and other travelers. I travel the world all year long and my trips are successful 99.9% of the time thanks the information other travelers share online. I appreciate Kiwi having contacted me and I thank them for the generous offer. I have researched carefully the Kiwi Iphone app and internet site to learn about the new updates of which I wasn´t aware as the site has changed a lot over the years. There are interesting hacks as “Hidden city” itineraries or purchase more flexible tickets for a fee. Kiwi has become a very powerful tool to save money in flights through “creative” itineraries but is a service that requires study and understanding to take full advantage of it as it mixes airlines and things may not work as expected specially nowadays when traveling has become more unpredictable due COVID. Every traveler has a unique level of tolerance and flexibility to itinerary disruption so also so have that in mind too before purchasing a ticket from any travel services provider. Thanks Kiwi and I have decided to turn the page and start all over again my relationship with you. Original review: The new version uses both together AM/PM and 24hrs as time format when browsing and booking. Also sorting by departing time is now deeper in the menu. A suggestion: Use only one time format in the App ideally only 24hrs. The letter “a” or “p” look minuscule in the iPhone app. Due the above I purchased by mistake a flight at 10p instead of 10a. Both had the same price and were from the same airline. I only realized about my mistake when at the airport at 7 AM. The airline was keen to change it but because was purchased through Kiwi it was not possible. Kiwi doesn’t allow changes like that. In the same trip the luggage I purchased through Kiwi was not performed. Kiwi is fast refunding that money but the hassle is that delays the checkin process as in some airports you can’t pay extra luggage at the checkin counter and must wait a long time in a queue somewhere else without being able to checkin. I almost lost a previous flight due that. Reading other reviews and for my experience is better to book directly with the airlines. Prices are almost always better and allows more flexibility. I was using Kiwi to book flights in countries were is difficult for foreigners to purchase or manage air flight tickets due language barriers or not being able to pay with a foreign credit card.
I don’t recommend downloading this app
by al falasy on 2022/01/18 17:54
This application does not provide after-sales services and is difficult to communicate with them. They try people's money and they make many mistakes. My ticket was canceled due to the lack of clarification on the procedures and th refused to refund the amount. Second booking, I have the confirmation exactly how I booked it but I discovered in the airport they booked for me somewhere else and there’s no way to communicate with them to fix the mistake.
Terrible customer support
by opinionated hobo on 2022/01/18 17:02
Service is decent, but if anything wrong happens they will not help out and take months to respond. Avoid.
Scam. Cancels flights with no credits & refunds
by unhappy32121321 on 2022/01/17 21:48
Kiwi.com is a scam. Beware! They sell cheap flights then cancel or change with little to no notice and no refund, even when the change has been “instituted by the carrier”. On a flight booked from Seattle to Columbia, the first reservation was totally cancelled and said I would get refund in 3 Months (!), after calling and waiting to speak with supervisor they rebooked the flight more than 1 month later. That rescheduled flight now has connections ‘canceling’ by the carrier and kiwi.com is saying that I need to rebook at a higher price, or cancel the whole flight - no guarantee that I will get a refunded what I paid. Never again will I book with them.
Never ever use it
by KiwiNoRefund on 2022/01/17 13:46
It is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that have 2 stops and takes about 40 hrs to travel. And the other option was to request a refund. I requested refund on last year on early November. Guess what. All I hear is that it will take approx. 3 months to refund. And when I call, they won’t answer anything because my ticket is already “travelled”. So I am stuck here just waiting for ever to refund my ticket that is worth more than $1,000. I saw other review that it has been 5 months and still no refund. I should have read it first before I book via Kiwi. I tried to save $30, but it cause me a long term investment that grows 0%. So if you really want to invest for a few months or perhaps years to profit 0% or less(consider inflation). Kiwi is the way!
Still horrible…do not use!
by rpmason on 2022/01/17 03:51
Almost one year after and still no refund from kiwi. Buyer beware, I would not recommend kiwi to anyone
Charge money to get you a refund, and then don’t get it
by dissatisfiedkaren on 2022/01/16 17:33
My flight was cancelled due to COVID. I paid for the assisted refund, and was completely ignored ever since. I keep insisting that they at least owe me the money I paid for them to assist in the refund, and they continue to blow me off. Awful service.
Just don’t
by lyssakp on 2022/01/14 03:13
Save yourself the money and the hassle, kiwi is a scam. More than a year after a canceled connecting flight forcing me to rebook, they are “working” on a refund. Terrible customer service, will never book with them again.
Be Very Careful With Kiwi
by HPiPhoneUser on 2022/01/14 00:37
We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.
Bad. Really bad
by Alisha0804 on 2022/01/12 20:46
My worst booking experience! They never try to help and ignore airlines COVID-19 refund policies. Support center provides very poor service, definitely not recommend
Fraud
by heisenberged89 on 2022/01/12 20:01
Be careful while booking tickets from this. Their policies are very rude. And you can fight back for you money. I am serious. Lost $2000.
Use another company
by Anothernormalcitizen on 2022/01/12 18:20
Buttons on this app don’t even work
Poor customer service
by Patrick Moloney12 on 2022/01/12 05:45
I would avoid booking flights with this service at all costs. You cannot contact them by phone unless your reservation is within 48 hours. If you try to speak to a customer service rep beforehand they will hang-up on you. When I tried to fix a booking discrepancy over email they offered to cancel my $500 ticket and offer me a generous $10 travel credit to fix their error. Would not recommend this service to anyone.
App is bad
by Jargzilla on 2022/01/11 23:41
They purposely make you sign in again each time you need support. Terrible service. Three months for a refund to process! Should be illegal!!
Bad customer service
by lexdiamond33 on 2022/01/11 05:42
I hate this they cancels my flights an the said it sold out when it clearly not . I’ve check other sites an called the airline an they lies an still have the flight up for sale . But say it’s sold out !!
This Third party is a SCAM
by John Doe0101 on 2022/01/09 17:57
Ladies and Gentlemen do yourself a favor and don’t buy tickets off this third party even if the prices seem tempting they scam you off your money with cancelled flights all the time and even if you buy the Flexi ticket or A Standard ticket you don’t get support at all I was stuck In Cancun Aiport twice and I had to buy a more expensive ticket both of the times…
Scam! Don’t fall into it! Book through airlines and save money/time
by lpfan01 on 2022/01/08 17:49
Whatever price you choose in their search result, they will change it during the booking process. It can happen during interim steps, or at the moment of submitting your card info. That happened to me. I chose the $697 flight, it was changed to $944 AFTER I submitted my card info. The customer support is making me a fool and doesn’t want to cover the difference. They refer to the invoice but the thing is they don’t show you ANY invoice BEFORE you pay! Going to file a claim with the bank and CA Department of consumer affairs, and suggest you to do the same if you were taken for a ride!
Baggage
by fullmoon240 on 2022/01/07 13:57
Good price but when add baggage fare becomes high
Don’t book with them
by mah.almans.uae on 2022/01/07 10:38
Don't book with them A company that steals money and there is no team to answer inquiries. The flight was booked and changed every time for no apparent reason and every time you had to pay an amount for the change. Do not book your flight from them
Shoddy and UNTRUE travel time estimations
by jaycole1223 on 2022/01/06 15:23
Wherever you’re going do NOT plan to get there anywhere within the projected timeline. I Booked a bus from Taramondo, CR to San Jose international airport. Upon booking the app estimated that my drive would be 3 hrs (departing at 7:10, arriving at 10:10). I googled the time to make the drive and saw it would actually take 3 hrs and 45 minutes—assuming no traffic. With this in mind, I booked a 2pm flight, to account for any delays. Well, the bus trip is actually going to take 6 HOURS instead of what was initially projected. Meaning I not only miss the flight, but also need to account for accommodation, rebooking and testing for covid again. Thanks, Kiwi.
Bad customer service
by maktly on 2022/01/06 00:30
Don’t lose your money on that website that really a good scammer I brought my ticket lest the 24 hours I can’t able to make change even in that pandemic season the don’t have any consideration at all soon the got the money it’s non refundable at any case even you COVID-19 posit that the worse company ever better buy your ticket at a good place not that scammers place. and the customer service very bad the agent can’t explain nothing he was very rude ….
Возврат
by zirpul on 2022/01/05 20:57
Полтора месяца не отвечали, возврат не сделали
The worst
by do not book with the agency on 2022/01/05 20:21
Booked a last minute flight due to a family emergency and they took the payment right away from my card. Once i arrived at the airport, the told me the card didnt go through and the tickets were not paid for. Called to get some help and refused to help or refund me the money. I had to pay double for the tickets for 5 people and to this day i have not yet received my refund. I call customer service and they will not answer/help me. I also sent multiple messages via the app and they will not respond. This is absolutely terrible
App functions
by Mrentalforc on 2022/01/05 20:02
I had paid for a ticket and added a carry on bag and also standard ticket, because I knew the route my change within the upcoming month. After I paid for it it paid for the saver ticket and it also didn’t add on a carry on bag. A couple weeks later I have tried to change my flight and was told the invoice says I paid for a saver ticket, which that’s what I was contacting them about. I told them it paid for a saver ticket, but I clicked on the standard and also the carry on bag isn’t showing up.
Scams
by husnu206 on 2022/01/04 23:37
They ripping people off. My first time purchasing ticket. They sold me different ticket. When I go to airport it was different in their system. Never ever buy from here
Trip inconvenience
by tim stranded on 2022/01/03 17:34
Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.
DO NOT USE
by abbylef on 2022/01/01 12:01
Left my husband stranded in Northern California unable to get back to south florida without paying close to $500. Cancelled his flight less than 24hrs before he was scheduled to leave and the only alternatives were so costly, and some sending him to Canada for a 12 hr layover! Now, on top of it, I have to wait 3 months for a refund. Not worth the hassle or stress - customer service is a 0/10
DONT BOOK! Thieves
by itsmedavin on 2021/12/30 18:13
It’s my fault of course! l booked a flight and cancelled hours before departure and can’t get a refund or kiwi credit not even partial credit. I guess its not meant to be cause that flight probably crashing anyways.
Fraudulent company
by amysailsalot on 2021/12/29 20:35
This is not a real company, DO NOT BOOK THROUGH THEM
worst
by IconBlanco2k2 on 2021/12/29 00:49
once you pay them. they dont care about you anymore
Pretty genius
by Britton Forney on 2021/12/28 00:34
They get you places but they pick and choose the cheapest way, which saves you a lot. The thing is they also have really good service. The app is super helpful and well laid out and they do really well at explaining everything and walking you through it.
Bad service
by Florida kid 1 on 2021/12/25 22:12
They gave me problems with checkin and then gave me a boarding pass for berlin (I live in florida). Customer service is useless cause you can’t understand what they are saying.They booked my flight with two different airlines so I have a layover for only an hour and have to go to baggage and then re check my bag and go through tsa again.
Please don’t use this company.
by Cmarnold on 2021/12/25 13:58
Awful outsourced customer service that is rude. No email contact - just an automated chat service. They offer budget deals with zero flexibility and zero plan for long term customer relationships. I had a horrible time with this company and will never use them again. I don’t think they will last long and I hope people get on board with what a poor excuse for a travel service (or whatever it is, I ended having to go directly to the airlines after 45 minutes of useless conversation). Please honestly skip this company and use kayak or go directly to the airlines. This company does not care about its customers!
Very shady and unpredictable.
by Drewnax on 2021/12/24 16:09
I had a ticket chosen and added to my cart for one price. I scrolled to purchase and while I was entering my details on PayPal,I didn’t realize the ticket price had increased almost double. I finished logging into PayPal and hit purchase only to see the different price. On the purchase screen, the price you paid is not shown, so I tried to find the invoice to confirm the price increase. By the time I finally found the invoice, through a separate link and after downloading a PDF, my refund window had closed after 2 minutes. I called customer service and got the same speech from two different people “unfortunately the booking is confirmed there can be no refunds.” He told me ticket prices are always changing and I have to pay attention to them even after they are in my cart and apparently while I’m entering payment info.
They Removed Kosovo and I Cannot Book Flights Anymore
by Emin Emini on 2021/12/23 17:16
In the past I could book flights with Kiwi. I have Kosovo’s passport and now they removed Kosovo. The app now is useless for me and I don’t know what should I do. If you don’t add Kosovo back I’ll have to move back to another app. This is nonsense!
This website is a scam!
by jshdjkksnd on 2021/12/23 05:54
These people sell you flights at certain times just to sell them and the flights are different times. I got to the airport at 11:00am for my 1:30am flight with AirCentury and the flight was actually at 9:20am. They sold me the same flight but with a different time on it. This is ridiculous. They should not do that to anybody. Over 100 people had to wait for 9 hours in the airport just because they wanted to sell their flights regardless.
DO NOT USE THIS APP
by Cryin Gerber on 2021/12/22 01:11
I tested positive for Covid and they would not refund me. The whole process was hard to deal with in the first place and the fact that even a positive Covid test wouldn't warrant a refund is indicative of how terrible they do things.
TOTAL SCAM AND SECURITY FRAUD!!
by M. Barrite on 2021/12/21 07:26
While booking a flight package through one payment method, I got charged for flights on another unrelated and unauthorized one. After denying any wrong-doing despite clear evidence, they would not even acknowledge the failure to protect their customer’s data security. The final hattrick was a refusal for a refund after all of this and losing my vacation. Totally dirty scam action PLEASE BEWARE AND BOOK ELSEWHERE!!
FRAUD and SCAM!
by yuliapuz on 2021/12/21 04:12
We booked a package of flights with Kiwi.com and paid via PayPal. Just two days later we realized that additional flight purchases were made on credit card (that is not even connected to the PayPal account) during the same transaction. The company took absolutely zero responsibility for this fraudulent activity. And once we declared to not take a trip after this scam, they offered only the wildly insulting 10 EUR refund on the entire $1313, aside from the money my credit was tapped for. DO NOT DO BUSINESS WITH THIS COMPANY, EVER!
Had no problems, ignore the bad reviews
by graciehockey15 on 2021/12/20 16:45
So i decided to book an entire round trip from Tampa- Rochester through Frontier using Kiwi.com. After reading all of the bad reviews, i thought i got scammed, and was terrified, but that was not the case. I ended up paying 150.00$ for 2 flights, not great seats but i saved around 600-700 Dollars that i would of spent flying Southwest. After believing i was scammed, i called Kiwi.com to find out these people are very foreign, which scared me even more! But, they helped me with ease, because it was my first time using a third party app. Pretty much, you get what you pay for, anyone paying for cheap rates and expecting a first class seat don’t live in reality, and after seeing the bad reviews, most were related to cancelation fees and Covid-19. I had no problems, and spent another 100 to get a carry-on both ways, total coming to 240.00$, a bargin! I got to the airport, my boarding passes worked just fine, and i was received to find out i had not been scammed! Yes, i was in the way back of the flight , but had absolutely no issues. In conclusion, if your dumb enough to trust third party apps, then you will suffer your own consequences, most of the bad reviews here are self inflicted. But, i had absolutely no issues with Kiwi.com, they are safe, cheap, and reliable . Remember!! Your paying little to no money for flights that would usually be 600-800 dollars, you get what you get!! I ran into no issues, no cancelation fees, and cheap rates! Thanks Kiwi.com for saving me 700 dollars, and helping my anxiety !! New York is awesome! Thanks :)
Terrible
by Luke0012 on 2021/12/20 16:14
Don’t use this company. They gave me wrong information, got me stranded in a foreign country then proceeded to tell me it’s my fault and they wouldn’t help me or give me a refund.
Scam
by bnnabonanza on 2021/12/20 02:46
Do not use this website at all cost. They will lie about your booking. They will take your money. Do a quick Google search on this company and you will know how many people they have scammed. I have never experienced such terrible customer service.
NOOOO
by Amandahdez on 2021/12/18 06:59
This is almost like a scam. Prices are more than high and the costumer service is the worst. They have a lot of policies listed but none of them never works for you or your case, one of them is that you can change your flight 48 hours before but when I tried to do it they charge me $400 ?!?!?!?! Like what the f… When I got to the airport I had to pay for my suitcase and seat because this agency didn’t, the people that works behind these are just insane. Never again, please don’t let these people get your money!!!!!
Won’t refund tickets
by Hugo Valentino on 2021/12/15 19:44
Kiwi is a scam and will take years to refund your tickets. Never use this company
Kiwi Does Not Give You 24 Hrs to Cancel
by JS_2031 on 2021/12/15 06:43
Unlike other travel booking websites, Kiwi fails to provide its customers the opportunity to cancel their travel plans within 24 hours. What an awful policy. Will never use this booking website again.
I was happy to save $28
by Badam34 on 2021/12/13 15:37
I was able to save $28 on my flight because of a mobile saving opportunity provided by kiwi!!
A scam company
by Ozzicryptobit on 2021/12/13 06:49
Read the recent reviews that they keep deleting. This is exactly what my experience been like.
G
by 123حمد on 2021/12/13 03:29
Prices rise up when you click on it
Scammer alert
by kraj1991 on 2021/12/11 00:51
Kiwi.com is a scam company, they sell genuine tickets but as soon as you have any problem with your original ticket like cancellation or date change you’re at mercy of this scam company. It made billions in not refunding cancelled flights due to covid-19.Check out there reviews elsewhere before buying tickets from them.I have been waiting more than 7months now and no refund. Avoid at all cost this company or regret later
Kiwi site failure and payment method errors
by allen enriquez on 2021/12/07 08:33
I have book many times with this company now I am going to stop booking. I planned a booking weeks ahead of time, the airlines cancels i asked for a fund they said it’s up to airline to give refund it can take up to 90 days, I got a answer almost two months they send me a email select payment method it doesn’t work I contacted customer service they said time has ran out only credit only.
READ THE REVIEWS!!!
by juhnior on 2021/12/07 06:50
So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th 2021. It’s basically been a year 4 now and absolutely no update from Kiwi. I sent many messages along the year and I still haven’t received any response at all. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…
No refund
by jamescardenas on 2021/12/06 12:26
My flight was canceled 3 hours before my flight and this app gave me no option to reschedule. I booked another flight and never received my money back and this was 6 months ago. Terrible company I’ve only heard nothing but bad things from them.
Do not recommend
by Ericatp2 on 2021/12/05 18:07
Pay attention to the reviews. Do not book with them. I booked with them and worst mistake of my life and customer service is horrible.
Kiwi is terrible, don’t use them
by gnorEm on 2021/12/04 10:08
Purchased a ticket for my daughter to go to India (Miami - Stockholm - Doha - Hyderabad). She got to Stockholm and they told her she would have to do a 7 day quarantine if she went through Doha. Finnair would not let her on the plane. We reached out to Kiwi for some help and they were totally worthless - poor customer service and would not help us find a solution. So, I ended up having to purchase another ticket for $1300, plus hotel $200, plus another PCR test $300. We had to find the solution, spend a lot more money, and got no help from Kiwi. We will never use Kiwi again. Our experience was horrible.
BOOK WITH THE AIRLINE
by Jacob Rolison on 2021/12/03 03:54
I swear they just make up flight times. It’s been 2 times now where they’ve notified me a week before my flight that the connecting flight has changed. The real kicker is that they don’t help you at all. They charge you for the price of a brand new ticket when something goes wrong and they call it an “alternative.” I have had to pay $250 for new flights now because they notify me last minute that something has changed. It’s literally impossible to get in contact with them. I think the customer service doesn’t exist. I’ve been on hold, have had the call disconnected, etc. I will always book with the airline from now on.
Nervous at first but trip went well
by Al-Gravy on 2021/12/01 00:48
We booked a domestic trip within the US. Everything worked out as planned besides one of our flights didn’t include our carry on that we paid Kiwi for but the airline let us bring it anyways. Kiwi’s customer service was polite and seemed to be helpful when we called about the carry on bag not showing up on the boarding pass. They told us we would just need to pay and they would refund us after the fact. Kiwi does check-in for you. We would consider booking them again.
Unreturned Refund
by Adrianav1994 on 2021/11/30 23:51
Hello, My name is Adriana Valdes. I booked a flight from Tampa to Istanbul with Kiwi.com for June 4th to June 15th of 2021. My booking number is 142546492. The majority of the flights in my trip got canceled until I had no choice but to cancel and ask for a refund. I received a partial refund of $92.87 August 5th, 2021. This trip cost $1,542.73 in total. I have tried to contact Kiwi.com through phone calls, chat box messaging, and help desk messaging. I have received no reply (I have proof of this). This will be my last attempt to get in contact. If I don’t hear back from anyone and receive the full refund by December 1st, 2021 you will be hearing and talking to my lawyer from that moment on. Thank you, Adriana Valdes
Beware!!
by berniegirl67 on 2021/11/29 15:36
I will never book my flight through here again, my $300+ flight I booked just 3 days ago would only be refunded $11. If you need to schedule a diff flight, rebook or cancel this company is a nightmare. Beware!
WARNING - TERRIBLE POLICY- READ FINE PRINT
by Erin E 8288 on 2021/11/29 11:26
Your response doesn’t make up for that fact that you are a SCAM! Don’t pretend to be a legit company. You should be shut down! Such a scam of a service. They offer you an attractive price just to lock you in to their terrible terms. If you buy the basic fare, you are treated unfairly and get no service from their support. Spare yourself the hassle and book with an agency that has decent customer support. They will take your money and offer you a $10 credit and honestly think that’s a respectable policy. Shame on you KIWI never again….
Terrible. I don’t think Iv ever seen worse.
by johnkyle510 on 2021/11/29 01:41
I bought flights from Chicago to Paris round trip for my wife and I. Long story short I had to cancel for COVID and was due a refund. It took months to get my money back. I lost my seat upgrades. I called and emailed several times and no reply from customer service. I opted to buy the better tier customer service and still no reply. Terrible company. Terrible service. I hope they go out of business. They are so so so bad at their jobs. I highly don’t recommend booking anything through these idiots. Go direct with the carrier. These people will make your life so much more difficult.
VERY BAD !!
by Jarol2828 on 2021/11/28 04:55
I had the Aeros EXPERIENCE with this company. Had to spend more money in my trip, IT WAS THE WORS. They don’t even have a phone number that you can call them to ask any question. All they do is throw email, and they don’t even respond to them. They respond Months later. Let me tell you that I had to wait for a Refund 1 YEAR !!! Because they all ways have and excuse, let me give you a Help DO NOT USE THIS AT ALL THEY ARE GOING TO STILL YOUR MONEY. ❌❌
Use with Caution
by MunchyCookies on 2021/11/27 18:27
The app is really good for finding cheap flights. It has charts that show you the best times to get the cheapest tickets and has a good amount of filters to personalize your flight experience. BUT I ran into a couple problems that really upset me. They overcharge WAY too much for baggage. In total it should have been $95. To: American Airlines $30 From: American Airlines $30 Jet Blue $35 But instead they charged $162.50. An extra $67.50. I didn’t realize until I got to the airport and the airline employee mentioned it should have been a lot cheaper. ALSO, when we got to our second flight going back, one of the bags wasn’t paid for with all the money I gave Kiwi and we had to pay AGAIN. Kiwi has a request refund for when you run into issues but they say it takes 3 months to process. I might use this app for finding flights but when it comes to booking I will book with the airlines directly. They also up charge by a lot of you want a refund for cancelling, even if you want to cancel way in advance. And they up charge by a lot if you want protections or customer service for things like missing your flight. Seemed like a really good app at first but was disappointed with the whole experience.
Worst customer service experience ever
by travelerryan on 2021/11/26 22:18
Please do not use this company. I have never left any reviews until today as dealing with Kiwi has been the worst experience ever. I write this 1 year after my purchase and 9 months after my flights were cancelled with no refund. I hope this helps at least 1 person not do business with this company.
Do NOT use Kiwi!
by Beegee698822346 on 2021/11/24 04:49
Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!
Do not use
by Don’t forget the shrimp on 2021/11/22 06:48
This is a very bad service
"Price has changed"
by EvAveMananShar on 2021/11/20 19:19
For every flight? Doubtful. Kiwi is trying to game Google's flight search. Just a scam.
Will booked and charged you extra
by Ginzaint on 2021/11/19 13:52
To me this Kiwi travel is scammer, they will book well but charge you extra at the checkout. By the time you realized they will tell you that your money will be refunded in 3 months. Kiwi travel is scammer , use some other services but not Kiwi
No customer service
by Peter.Bloom on 2021/11/19 05:38
Impossible to reach customer service. Created an account, Booked a trip and they botched my email address in their attempt to email me a trip confirmation. Impossible to correct the email and impossible to contact anyone in customer service to resolve the issue. Can not access my trip confirmation.
TRASH
by Sonic///M on 2021/11/17 01:50
Missed my flight they never checked me innor helped at all over the phone. Heard chickens in the background of help person. LOST MONEY and TIME MISSED FLIGHT crap company garbage so mad
Worst agency with no customer service
by LeidyEsco on 2021/11/16 04:58
They changed my flight to a completely different day and they’re not offering to book a flight that works for my family of 6 or a refund. What’s worse is that I have a one day delay so I get to be stuck in a state and now have to book an Airbnb or something and this was not planned for and they are the worst
Cheap? Yes. Completely Ridiculous? Yes.
by Bdkkevc on 2021/11/15 06:13
Be prepared to fend for yourself and use with caution. There’s nothing smooth about these transfers and check-ins. First time/last time user for this one, sorry. It’s worth it to just get a ticket directly to where you want to go.
don't buy with this company
by Bruno_S2_Paloma on 2021/11/13 23:11
I took a trip to Boston in 2020 on the way back to my city, I had to pay another ticket after an error on Kiwi.com I opened a request for a refund (number 134 039 752) for 10 months they have been saying that they are analyzing and do nothing , I had no support or help from Kiwi.com to solve my problem, they only answer me if I ask them if I do not do anything , I'm sorry but this is an outburst against this company, and I don't want to see anyone being deceived by it anymore
Excelent
by inelen72 on 2021/11/13 01:53
You are excelents ! Congratulations!!!
Don’t download the app
by gha limo on 2021/11/12 13:55
I paid 1000€ for 3 tickets and 1 week later they told me that one of my flights is canceled and they (Kiwi) gave 3 options : 1 - I cancel all my flights and I get ONLY 100€ immediately 2 - I have to wait 3 MONTHS and the will try to refund me as much as they can 3 - I have to wait 6 WEEKS but they have to charge me for prioritizing fees All they asked for is a total refund to try to buy new tickets becaue it’s not my fault they canceled the flight NOT ME
Stole my money
by Mellaphoric on 2021/11/12 02:37
Charged me 242 dollars. I have no plane ticket and no refund over a year later. My booking number is 120 439 066. Refund me or face legal action.
Дерьмовая компания! Крайне не рекомендую
by Alexoa18 on 2021/11/10 11:36
Покапали билеты за 2.5 месяца до вылета. Авиакомпания перенесла дату вылета, из-за этого пришлось отказаться от этого путешествия, потому что не сходились даты стыковки. Покупали билеты через приложение Kiwi. Отправили им запрос на возврат средств. Уже прошло 2.5 месяца. Но наш запрос даже не обработал сотрудник этой дерьмовой Kiwi компании. Писали в поддержку. Там сказали ждите ещё сто лет. В итоге деньги никто не вернул. Потому что запрос на возврат средств даже не отправили в авиакомпанию. Не рекомендую через это приложение покупать билеты!
😡
by fada122f on 2021/11/09 18:36
THE WORST TRAVEL COMPANY EVEEEEEER BOOKING TICKETS NOT KNOWING IF IS’T ALLOWED OR NOT
Sent we corrupted PDF in an email where should be my ticket
by e1iminat0r on 2021/11/08 15:36
This is why I had to download this stupid app.
Do Not Use Kiwi.com
by BIG Dean Supreme on 2021/11/07 01:31
Save your money. My trip was cancelled due to Covid-19, I even had the insurance, and they still wouldn't refund me. I called ahead of time, told them how my hotel cancelled, and the woman on the other end could not care less. Book straight with the airline. Don't ever use Kiwi.com
Shady service
by paindocbythesea on 2021/11/06 21:19
They force you to download the app in order to get your airline tickets. There are also additional steps you have to take after you book with them. If for some reason you don’t verify through the app, your tickets are cancelled. Be careful
Do not use
by Locgr on 2021/11/05 15:18
Please do not use this company, they offer a small discount while cutting back on essential customer, same day refunds, and many other responsibilities. I’m surprised they are even legally allowed to operate. Must be shut down.
I do not recommend using this app to buy a ticket.
by KanatAO on 2021/11/02 04:58
I do not recommend taking a ticket in this offer, because on March 31, 2021 I bought a ticket from Almaty to Miami in the amount of $ 1,300 and canceled the next day, but they have not returned the money to me yet, I wrote to them on the helpdesk they still do not answer but I don’t know, I don’t recommend.
Book through Expedia or directly through airlines
by Johanmeister on 2021/10/31 16:40
So I don’t leave reviews often, if even at all though this is my first time using Kiwi and it has been an experience. The first leg of the flight was fine and went without a hitch however that was it. I was notified the day before my departure at a regular time I couldn’t be checked in so I got a little suspicious and I came to find out they never gave me my second flight’s confirmation number or anything of the sort and just told me to go in early and talk to the airline. I come to find out I didn’t even have a flight until I talked to them and a kind kind kind soul gave me a returning flight…. I would avoid the possible headache and book through somewhere else, personally.
Robo de kiwi
by Gabriela40 on 2021/10/30 16:54
Por favor deben investigar más afondó estos ladrones le están robando a los clientes los vuelos que hacen estas personas nunca llegan a su destino!
Scammers
by Janry Mayers on 2021/10/29 17:57
Bought ticket. Received confirmation on email with e-ticket and carrier reservation number(PRN). Carrier application doesn’t find my booking by prn!!!
International travel
by paulnicolas007 on 2021/10/27 18:05
Kiwi and airlines do not communicate enough with passengers, during these Covid protocol times, to book with confidence
Complete rip off
by zosimos68 on 2021/10/26 21:06
Do not use this app! They will book a flight then cancel it, and you will never see a refund. Complete scam job - you might as well buy fireworks you’ll get more for your money
Difficult
by wer to cvhgvvyibgiv on 2021/10/26 13:13
It’s very difficult app and I didn’t like they have too much hidden fees bad customer service
Horrible Company
by RGGARCIA75 on 2021/10/26 12:00
App functionality is unreliable but the customer service and policies of this company are beyond disgraceful. I would never use their “service” where they keep my money and I receive no flight. Buyer beware.
Double charged
by BlackFlvrdMilk on 2021/10/23 02:21
I was double charged and double booked for a flight and it’s been impossible to get ahold of anyone to fix this problem. Too terrified to cancel the extra booking cause I don’t want it to cancel all my bookings. Going to just take my flight home and then show I was on a flight that I booked and show I was absent for the same flight to show a double booking and double charge. Other than that they’re pretty great.
Frontier Flight and Luggage
by Natalie Cromartie on 2021/10/14 19:27
Booked a flight and had issues both ways checking in from the app. I have to go directly to Frontier to get boarding passes this took forever. I had to purchase a checked bag from Frontier no problem. I read the website carrier on is charged per direction but Frontier also charged me per flight. Baggage fee round trip $191 I should have went right to the airline.
Fake fares and no service, Kayak is not this awful
by Davehgfds on 2021/10/11 14:57
Really poor service. Basically none. I thought I would give them a try to save a few, thirty I think, dollars on a four hundred dollar fair. I’m sorry I did. Today, none months later, they responded to my negative review on the App Store. To date, in spite of numerous attempts to reach them they have never contacted me or even answered the phone. Two stars only because their app occasionally turns up an interesting routing. I would never try to buy another ticket from them.
Scammers
by azamat99 on 2021/10/10 23:05
Booked a flight on Wednesday. Received a reply on Friday saying price has gone up. Silly me, booked the same flight on their website, thinking they are legit. I called them asking hey I was able to book again so can you actually confirm this and not lie to me about price going up. They told me it was probably technical issue and I should receive an email confirming it soon. I receive an email telling me the flight has sold out, but when I go to their website, it’s still available. I call them back and tell them “hey it’s still available why you lying again?” Get me somebody who can help. Long story short after talking hours and days on phone with their agents and supervisors. Now Sunday,They tell me they will refund my money. The ticket i could have had for 200ish dollars is more than 600 $. I can’t tell you enough please don’t get scammed and deceived by them!!!
DO NOT USE this shady company
by CarrieT55555555 on 2021/10/08 23:16
Bait and switch on kiwi guarantee. Terrible customer service. PAINFUL. If you need help, enjoy drowning in the Bermuda Triangle of this terrible company. Would avoid at all costs. And I never write bad reviews but these people make travel stressful. :/
Prevent being Cheated!!!
by Birong Chen on 2021/10/08 18:50
My parents booked air tickets on this website. It has been more than a year since the plane did not take off due to the epidemic, and this website does not refund the money! Don’t book flights on this website! Just to prevent being cheated!
Beware people!!
by Sam101275 on 2021/10/08 15:11
Horrible experience!! I will make sure to let my family and friends how bad is your service!! You asked me not to bring a carry on bag while all other travelers on the same trip brought their own!! And you asked me to get a visa to Israel while my final destination was Istanbul and the final destination was Israel so I didn't actually need it!! I called and spoke with one of your agents and she was really rude and not helpful at all!!
Terrible app
by Er/c on 2021/10/08 03:34
My grandma booked a ticket but they couldn’t fly because of COVID and they tried to return the ticket but they never returned it please never book these tickets here it’s for y’all’s own good app it horrible
No Refund, almost been a year.
by avidtraveler88 on 2021/10/05 01:18
Our trip got canceled because of the coronavirus and they have yet to give us a refund for the flights. Never have I ever seen such worse customer support. Please stay away from this company.
حتى النجمه حرام فيهم
by بوثامر العنزي on 2021/10/02 01:20
حجزت الطيران ودفعت الفلوس وقالو مافيه حجز
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
Do NOT use Kiwi!
by Beegee698822346 on 2021/11/24 04:49
Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!
Be Very Careful With Kiwi
by HPiPhoneUser on 2022/01/14 00:37
We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Horrible 3rd Party
by 1746955 on 2021/08/18 16:42
The airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the airline could not do it. I had no control of last minute covid and vaccine changes. The airhelp I purchased was of no benefit. The 24/7 customer service advertised is valise and misleading. The US customer service line only operates from 7am-3pm. When I finally got to customer service the agent was hostile refused to acknowledge any fault claimed I could have contacted but I couldn’t because it was a flight outside those time periods. Then refused to even let me speak to a manager. All I wanted was credits or a partial refund. Kiwi has been an incredible disappoint. Between 5-30$ of benefits that didn’t help my situation additionally for luggage fee automatically place a fee over 23kg. So for my entire round trip 1 checked bag would cost 500$ I declined and paid through the airlines. My 1 bag cost 120$. Be very careful of this company.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Never ever use it
by KiwiNoRefund on 2022/01/17 13:46
It is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that have 2 stops and takes about 40 hrs to travel. And the other option was to request a refund. I requested refund on last year on early November. Guess what. All I hear is that it will take approx. 3 months to refund. And when I call, they won’t answer anything because my ticket is already “travelled”. So I am stuck here just waiting for ever to refund my ticket that is worth more than $1,000. I saw other review that it has been 5 months and still no refund. I should have read it first before I book via Kiwi. I tried to save $30, but it cause me a long term investment that grows 0%. So if you really want to invest for a few months or perhaps years to profit 0% or less(consider inflation). Kiwi is the way!
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Trip inconvenience
by tim stranded on 2022/01/03 17:34
Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through Kiwi but was able to do so through the airline website (at a cheaper $5) price. No customer service phone available during the trip ( although it became available after trip was supposed to be completed). Trying to Reset password was a complete joke and timed out twice. I did find proper connections but it just was not worth the “saved money” to spend hours of time to get boarding passes.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn't have the opportunity to contact the customer with any line, since for this type of situation I don't have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi's purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
You Probably Won’t Save Money
by Natchet on 2021/04/20 13:48
I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
3 Months yet no refund
by Yiyihasissues on 2021/04/23 17:23
I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!
Horrible!!!
by TXGIRL0210 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
Don’t Book Any Travel With KIWI - your $$ is gone
by Stpete markus on 2021/01/06 13:20
Like many people this year I had a planned trip to Europe that was canceled due to the pandemic. Kiwi books you through various airlines on their own card, but charges your card directly with their agency. I was able to speak with customer service at Norwegian air and found out that they had already refunded my airfare directly to Kiwi. Unfortunately, with Kiwi, you are not allowed to speak to anyone over the phone apparently… All interactions go through either email or text messages through their website. It has been over seven months since I know that they received a refund from the airline, and they have still yet to refund anything to me. You’re better off booking everything directly with the airlines. Any bookings you make with this company, just beware that you are risking not getting any money back.
Book through Expedia or directly through airlines
by Johanmeister on 2021/10/31 16:40
So I don’t leave reviews often, if even at all though this is my first time using Kiwi and it has been an experience. The first leg of the flight was fine and went without a hitch however that was it. I was notified the day before my departure at a regular time I couldn’t be checked in so I got a little suspicious and I came to find out they never gave me my second flight’s confirmation number or anything of the sort and just told me to go in early and talk to the airline. I come to find out I didn’t even have a flight until I talked to them and a kind kind kind soul gave me a returning flight…. I would avoid the possible headache and book through somewhere else, personally.
Very shady and unpredictable.
by Drewnax on 2021/12/24 16:09
I had a ticket chosen and added to my cart for one price. I scrolled to purchase and while I was entering my details on PayPal,I didn’t realize the ticket price had increased almost double. I finished logging into PayPal and hit purchase only to see the different price. On the purchase screen, the price you paid is not shown, so I tried to find the invoice to confirm the price increase. By the time I finally found the invoice, through a separate link and after downloading a PDF, my refund window had closed after 2 minutes. I called customer service and got the same speech from two different people “unfortunately the booking is confirmed there can be no refunds.” He told me ticket prices are always changing and I have to pay attention to them even after they are in my cart and apparently while I’m entering payment info.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Book through the airline directly
by Anonymus 01927373824842 on 2021/06/21 08:37
My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn't clear at the get go that is what was happening, and I am wondering whether they don't disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn't refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Never use this service
by Daezaez on 2020/07/23 18:05
I booked a trip through this service prior to covid and unfortunately my boyfriend and I were unable to go since the airlines canceled the trip. Kiwi initially made me pay to get assistance with a refund and has not communicated with me in a consistent manner on when we can expect our refund. We continue to get generic emails 5 months later telling us that there is a delay in refunding our trip due to the airlines giving them the money for the refund. I will never book through Kiwi again and i am in the process of filing complaints with the better business bureau, ripoff report, and other avenues. Yes the flights are cheap but, as the saying goes, you get what you pay for. In this case we paid to get ripped off. Just pretend this company is like covid-19 and keep your distance.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Ms. Iuliia
by IuliiiaD on 2020/12/11 12:39
Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case. Update: 3 months have passed since this review and nothing changed and no one contacted me regarding my issue
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it's better on $100 $200 is more expensive but buying from the company itself.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you're stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
Worst. Ever.
by Purple Innej on 2020/08/05 21:36
Worst travel company I have ever seen and will NEVER use them again. I had to deal with multiple companies making cancellations due to medical emergency and COVID and none of the others gave me nearly the headache Kiwi has. It’s been 6 months since I applied for a refund. They didn’t bother to cancel with the airlines before our flight, despite the fact I notified Kiwi of the cancellation 3 weeks before the flight. I finally reached the airline directly, paid them an additional $140 due to Kiwi’s incompetence, and STILL Kiwi hasn’t issued a refund or a denial letter. Their policy is refund decisions within 30 days. Then they said it could be 90 days. Then they admitted it may actually be more than a year, and the answer could still be “no refund.” Just awful.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
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