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App name
kiwi.com: Cheap Travel Deals
Description
Find and book the cheapest trips with kiwi.com By connecting nearly a thousand airlines, train, and bus carriers worldwide, kiwi.com can offer you the cheapest tickets to anywhere on the planet. Best search in the travel industry Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools. Virtual Global Supercarrier Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination. Flexible tickets Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate. Global 24/7 customer support We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email. What the media says “kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler “So clever that once you understand how it works you cannot help but be impressed.” — Business Insider “kiwi.com helps you figure out where you can fly within your budget.” — The New York Times “kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
It is a SCAM!!!!!!!!!!
by Hdbsibfjf on 2020/11/28 15:17
So I bought a ticket from this website and I paid for the price that was displayed. Yes, it was cheaper than the usual. So i checked in online, and went to airport and realize that my ticket is not useable. What i mean “useable” is, I can NOT fly with the ticket I bought with this kiwi and it is of course not refund able. I contact customer service, and they of cause denied me to refund. Such a scam!!! Please please don’t buy ticket from them.
Pay me back
by worstluckever on 2020/11/24 23:03
Ok, I purchased a flight on kiwi.com and they never send me flight itinerary even though they took money from my bank account. And they don’t even provide contact information even after signing in. LET ME CALL AND GIVE MY MONEY BACK.
Read all the reviews! BAD
by Beaver365 on 2020/11/20 11:24
I read all the reviews here and googled kiwi.com reviews, STAY AWAY. I’m staying away. I’ll pay the extra booking directly!
Scammers.... worst experience in my life.
by ragix007 on 2020/11/20 02:40
Be carefull.
If I could I would give you negative 5 stars!
by Mansonboy on 2020/11/19 10:03
I want my money back, this is illegal! If u r not gonna give me my money back give me a voucher or something! It’s been months since you canceled my flights (plural)!
Refuse to Refund
by jingjjjjk on 2020/11/11 08:21
I bought a ticket and was canceled due to COVID. The company only refunded me 10 dollars saying that I chose express refund instead of standard refund and declined my request for full refund. And I think that I am not the only one lost 1500 dollars buy using this website.
DO NOT BOOK WITH KIWI.COM ... Refunded 20$ on a 950$ ticket.
by chrislawton on 2020/11/08 13:59
Do not purchase through kiwi they will not even respond if you have issues. My flight was canceled due to Covid 6 months ago and after months I received an email that says “ We’re pleased to inform you that we’ve sent you a partial refund of 22.1 USD via your original payment method” Yet, I have not received anything. I have been assured that I will receive my full refund, still nothing. Their responses are generic and clam they are waiting on the airline. Hawaiian airlines claim they have no problem reminding me but it must go through kiwi since they were the agent. This is ridiculous and I feel kiwi has wronged me. All other places I had flights through issued a full refund within a month. I am very disappointed in my decision to book with kiwi.com
Estafadores
by @manu12334 on 2020/11/06 11:31
Cancelaron mi vuelo y cero reembolso oh otras opciones !!
Just got scammed
by kngg57 on 2020/11/02 06:39
So kiwi.com automatically changes the MONTH of your return ticket when choosing dates!!! So i chose November and my dates and turns out it decided to switch to December on its own and i missed that VERY important change and have to buy a new return ticket because absolutely nobody ANSWERS the phone or messages!!
Saved on flight
by William 2.9 on 2020/10/29 23:49
But didn’t completely get bad layovers. Kiwi made the trip affordable but yet not overly strenuous. Thanks Kiwi!! I’ll be back in the future!!
Continued issues
by Blambidaho on 2020/10/28 06:21
I wrote a complaint they responded. They didn’t give me a phone number. They've been email back and forth. They changed our ticket to a 6 hour layover right after they sold it to us AND charged us $200 more dollars for the crap flight. They said they would fix it. NOTHING. They are arguing that we didn’t buy their extra services. WE LITERALLY BOUGHT A TICKET AND THEY IMMEDIATELY CHANGED THE TICKET AND SAID WE HAD TO PAY $200 more with WITH A 6 hour LAYOVER. After emails they sent this run around Dear Customer, We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there. We believe that this will be much better for you. It's faster than emails, and you'll see all your messages in one place. We'll also show you the status of your message or request, and you'll be able to ask an additional question at any time. Thank you for your cooperation.
Unable to contact CS
by cutewombat on 2020/10/26 22:24
I sent a regular email related to my flight booking. Immediately received an automated reply asking me to use kiwi.com website or app as they wrote, verbatimly, “ We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there.”. Nonetheless the app messaging does not work. It keeps loading without opening any page where “contacts” can be made. Ditto for their website.
My covid refund
by tommybond on 2020/10/26 18:01
I was told 6 months until my refund and it’s been 10months. I understand with covid that things are stressful but my friend for the same flight already received his refund. On top of that I spoke to costumer service 2 months ago and they ensured my refund was arriving soon. 2 months later nothing, not even a updated status and they even blocked me from calling costumer support or even emailing them! Horrible costumer support. Never using this website or app again
Complete scam. Horrific customer service
by Augustyn on 2020/10/26 14:10
I have been waiting 6 months for a refund. I reached out directly to the airline and they confirmed they sent the refund to Kiwi’s credit card. They are holding my money and refusing to acknowledge and give me my money back. I’m not sure how they’re still in business with this criminalistic operating model
I didn’t not trust Kiwi.com terrible service
by Kap T. Mung on 2020/10/22 23:36
I am done with booking with Kiwi terrible service, I didn’t get my fund yet and i am still waiting it been already five month. Kiwi.com this business is a scam and they want to keep your money I didn’t trust them. No contact information scam.
ONE OF THE WORST SERVICES
by Local-Guide-Reviews on 2020/10/21 22:07
I am very unhappy with the way they treat their costumers. I was charged a certain amount to get a “check in” back but upon arrival at the airport, they informed me that the extra service was never actually added to my account and had to pay three times the amount previously mentioned to get my baggage checked in. I strongly advise not to go with this company
Not wroth it
by kiwi is terrible on 2020/10/21 13:03
Don’t buy anything from them again . I’ve been waiting 7 months for my refund and they still won’t give me the money that an airline already returned to me.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
Kiwi made me sick not pandemic
by Akrotiri20 on 2020/10/18 15:11
Paid for 6 passengers to Athens Greece, I have two booking numbers but this is one, 88 848 441 This is just before COVID-19 hit ,we were not allowed in Greece and I was reimbursed $69 Are you kidding and you hide behind this internet where we in our late 60 s have difficulties navigating.ONE STAR IS TOO MUCH!!
Deleted the app cause they pushed out industry propaganda via their notifications
by Seer2 on 2020/10/15 11:36
Only a 1 in 27 million chance of getting Covid! Wow interesting fact! Tell me more... - oh, it’s from the International Air Transport Association... which is run by...oh the airlines. What reason would they have to want push misleading facts!
Absolute TRASH
by bearonce on 2020/10/06 10:34
I spent over $1600 on flights that were cancelled due to covid. Kiwi has done nothing to communicate with me regarding my refund. I request a refund in May. It is now October. No progress at all. I would gladly take a credit instead of a cash refund but again - absolutely no communication at all. If you want to book your travel with a company that doesn’t care about you at all.... kiwi is the way to go.
Don’t use this service.
by doctorsoccer22 on 2020/10/06 08:50
Awful service. Don’t use. I requested a refund well within 24hours and they told me, “we did not dispute your refund claim”......”but we did our best”. It really took Kiwi 3 months to tell me that.
Worst agency ever. Never book here
by Ispar33 on 2020/10/06 07:58
This site is a scam, I’ve losy 1500 booking trips here that they change and never notify me. Its imposible to reach or talk to a live agent. And they do it on purpose. So they can rob people. I will take furder action about the 1500 this site stealed from me..
Entre los mejores 💪💪
by El boxing💪🥊🥊🎁 on 2020/10/06 05:26
Entre los mejores 💪💪 gracias
Kiwi.com hacked my twitter bc of bad review.
by NotWavy on 2020/10/06 03:24
I’ve already contacted consumer affairs and the proper international consumer compliance agencies. You’re going down Kiwi.com. And thank you for hacking into my twitter and deleting my tweets about how bad your service is. I have proof and will be getting into contact with the appropriate governing agencies for that as well.
They kept my money
by fjho1988 on 2020/10/04 16:30
I requested a refund directly with the airline for a ticket I bough on kiwi.com. The Airline issued it to kiwi.com and they kept my money. I never received it from kiwi.
WORST COMPANY EVER.
by Duckiekinz on 2020/10/02 22:40
They have refused my refund and deemed it non-refundable while also showing that I had actually traveled on the flight after it had been cancelled. They are scamming thousands of people out of their refund and in come cases, they are just keeping the money even though the airlines refunded the money back to Kiwi. DO NOT GIVE YOUR MONEY TO THEM!
Worst experience ever
by shehdjdjdjd on 2020/10/02 19:57
I understand there is a pandemic going on, but my flight to England was cancelled back in March (we were supposed to travel in May) and I contacted the airline directly who issued a refund promptly. However, they had to issue refund back to kiwi as that was who I had booked through. Despite multiple calls and emails I have yet to get a refund. Not to mention now I can no longer get through to anyone on the phone. I’m automatically disconnected. Highly advise against ever using this company.
Awful travel app
by Mike G 626 on 2020/10/02 16:50
When inclement weather struck this app automatically and without permission rebooked our flights and we had to then cancel our trip. They only refunded half of our flight money. Customer service is difficult to reach and understand. I will never use this service again.
DO NOT USE KIWI.COM
by jk kind him on 2020/10/01 20:28
BAD!!!!!!!!!!!!!!!
Do not book with!
by 314536315731 on 2020/10/01 15:31
I highly recommend not to use Kiwi. While they may have a slightly cheaper air fare, if something goes wrong they have refused to provide me with a refund. It has been 5 months and a constant battle.
Very poor
by zaih2020 on 2020/09/30 18:09
Booking isn’t finalizing and I have a $1200 pending charge and no email or booking to be found. Seems like a scam site.
Worst customer service, don’t even buy
by liljulian206 on 2020/09/30 17:50
Don’t even buy your tickets from here, you’re better off paying the extra dollars and buying directly from the airline! You will have no customer service with them, they will take DAYS to reply to your messages. When you call they will say they can’t help with your situation and try to convince you to buy another ticket when you already bought a ticket and expect you to just wait 3 months for a refund. Worst experience ever, never buying here again. Don’t do the same mistake I did everyone, buying your tickets here.
Being Helped
by PastorRandy2011 on 2020/09/30 17:44
Kiwi is the process of refunding our money for our flight from NY to Paris and back. A flight that we asked them to refund in early April due to COVID. We confirmed that our carrier refunded them the money. Have received a phone call and things are happening.
Avoid at all costs!!
by UpsetTraveler2020 on 2020/09/29 03:30
The kiwi.com guarantee is not worth the paper it is written on. If you are unfortunate enough to have booked with this outfit and get an airline schedule change you will not be covered as kiwi will hide behind a made-up word in the small print.. you options will be to pay them extra money to accept a huge detour in the wrong direction selected by their algorithm, or to accept their zero dollar refund. You can pay them an extra $11 to speak with a robot that is equally as helpful.. Cleverly situated in Eastern Europe, they are out of reach of US & UK trading standards otherwise they would be shut down.. As it’s an algorithm you are dealing with, it doesn’t bother to check with the airlines for suitable alternatives so my advice is to contact the airline direct who will be much more helpful in resolving any issues.
SCAM Do not use this service!
by moises mercado on 2020/09/28 08:46
They never refunded me even after paying for insurance an “expedited refund fee” of 20€. Then they changed my flight schedule and asked me to pay double what the original ticket was. Terrible outsourced customer service. Please stay away from this scam service.
Horrible service
by gdir xk on 2020/09/27 10:29
Not possible to call. Not exist number . App doesn’t work properly. If you have any problem good luck
Mau
by xilrra on 2020/09/26 16:25
As vossas alterações são péssimas. Não ajudam os clientes Alteram e os clientes praticamente não têm melhor opções, pelo contrário.
They are not willing to give full refund, the company is a joke, don’t buy ticket with them
by Rab7568zsolt on 2020/09/26 16:07
We are in Middle of the pandemic, it’s hard for everyone but this company if you buy ticket with them you are possible to not see your refund again, the service is a joke and they don’t want to give me back my full refund but my flight was canceled because of the corona virus, shame on that kind of companies like that one Don’t buy ticket with them You gonna regret !!!!!!! Scam DONT DO BUSINESS with them you will regret !!!!!!!!
Kiwi
by Taras Mykhailiuj on 2020/09/25 01:54
Good service!
Scam
by L Kylesx on 2020/09/24 21:07
Scam
Customer service
by Behniya1977 on 2020/09/24 20:55
If someone needs help by customer service, there is no any number to reach out
Ms. Iuliia
by IuliiiaD on 2020/09/24 15:43
Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case.
Excelent
by Alex1994t on 2020/09/24 04:02
Love this app
Liars
by SoCalPete7 on 2020/09/23 09:37
Won’t refund me when an error occurred on website. Horrible company
Over 6 months waiting for refund
by Dre....1 on 2020/09/23 01:35
Flights cancelled in March for April flight. Paid for assisted refund and still had waiting for carrier. One airline refunded in July but no sign of partial refund even though the baggage element (which I had paid for directly with airline) had been received back to card. Kiwi flight element paid back to Kiwi but yet to receive the partial refund and no reply to my emails to them. Impossible to get through on phone. STAY AWAY!
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Avoid them
by dont make me pick a nickname on 2020/09/22 02:38
Terrible company in my opinion. Customer service is awful, not responsive. I have been dealing with issues with them for months, not just one isolated incident. They blame everything on covid but despite covid, sites like Travelocity or Expedia have had way better customer experience over the same time period. Worst travel related customer service I have ever experienced. Stay away.
Unfortunately...
by omega1212 on 2020/09/21 23:44
Every time they show ticket by the tome you to get it says unfortunately we couldn’t confirm the availability of the seat 🤦🏾‍♂️
Bad
by TheGoRedBoi20 on 2020/09/21 22:31
Good afternoon, I hope you can solve me as soon as possible, the customer service is terrible. They don't have Spanish service
first time booking with Kiwi and already messed up
by Vil777 on 2020/09/21 14:26
They have assigned the baggage to the wrong passengers. Also, this is s domestic one way flight and it is requiring me to enter a passport information. I have emailed them since I can’t talk to a live person. Its been 4 days and still have not gotten a response.
Would rate ZERO STARS. AVOID KIWI.com
by UCLA916 on 2020/09/21 12:30
I will be reporting Kiwi.com to the BBB. They have not provided any full refunds due to cancelling all of my family’s round trip flights. Very disappointing customer service. Will pay extra to work with a better travel business in the future.
So over it
by K Hullett on 2020/09/20 16:31
I booked a flight Pre-Covid—the end of 2019. The airline cancelled it in the spring. That was fine. What is not fine is that it is mid-September, and I still have no refund or voucher and the only time they contact me is after I contact them. I realize the Covid situation is unusual. But I am perfectly happy w a voucher. I’m starting to feel as if my money has just been stolen, and they (Kiwi and the airlines) are hoping I will forget about it. I have been patient. I have not bashed the company anywhere. I know these are unusual times. But my patience is at an end.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
refund
by cloudy421 on 2020/09/18 21:25
I have waited 3 months and it’s about to be 4 and still no sign of refund when i paid extra for priority. Priority refunds are supposed to come in 6 weeks. They say they are waiting for the carriers but on the carrier’s website they say they are willing to corporate and says to talk to your third party app. I did not spend more than a thousand to get nothing back. I do not recommend to book through this app. The fact that for instant refund i would only get around a hundred dollars back... When I talk to customer service, all they do is repeat the same thing that they are waiting for the carriers and it’s frustrating.
No reembolsos
by Stitch10! on 2020/09/18 19:29
Estoy muy decepcionada porque no es la segunda vez que tengo una emergencia y tengo que cancelar mis vuelos.... no dan reembolso!! 2 veces y las dos veces no me dieron reembolsos!!!!
DO NOT USE THIS SERVICE!
by Batfan323 on 2020/09/18 10:53
I’m currently stuck at Paris Airport while I write this because of kiwi.com I got suckered into their low price and booked a flight (actually a series of flights) through them to get to Egypt. Long story short, they WILL not honor their “guarantee”, they won’t help you out in a pickle, and they’re operating out of a garage. Very unprofessional. Pay a little bit more. DONT GET STUCK in a foreign airport like I am right now. DO NOT USE KIWI!
Still waiting on my refund after 3 months
by pvstrvnv on 2020/09/18 08:38
I booked a trip from London to Puerto Rico. It was to be two stops. A week after booked, two months before the trip, one of the stops was delayed and and later another stop was cancelled. I called to hear what options they could provide and they basically said to buy another trip and ask for refund. When I COULD call, they never gave me details of how the refund process was going. Now I can’t call because the number is reserved for upcoming trips and mine has passed. DON’T USE KIWI!
HARD PASS
by Ceetbrown on 2020/09/18 01:30
Spent $1,440 USD on flights through Kiwi.com; in addition to flights being canceled, we were banned from traveling to/through Europe so we requested a refund. Kiwi said it would take 90 days to refund and on the 90th day, Kiwi sent a “partial” refund of $11.24 USD ($0.12/day USD). I strongly suggest booking directly with the airline next time and take a hard pass on Kiwi. With the way Kiwi.com handled our situation, I can’t imagine they’ll be in business much longer.
Highly recommend
by Taylormade3 on 2020/09/17 21:13
I highly recommend Kiwi for all flight purchases! They always find the cheapest flights for you and their app is easy to use. Constantly sending you updates about your flights and any other information you need to know. I would never book a flight from another website.
Terrible
by asiyaaaE on 2020/09/17 13:02
Worst company ever take 3 years to respond I reached out to them still no response
Very bad company
by Mirko mnbvcx on 2020/09/17 05:01
Very bad company
Terrible company
by Artist Lynne on 2020/09/16 19:56
Called Norwegian and they said they refunded 999.60 euros of our cancelled flight. Kiwi only sent us 22 USD. Don’t waste your time with this company. Can’t wait to hear what the other airline sent them that I’ll never see
Me estafaron con el boleto de avión, ya que el vuelo no existe
by ANDRES CEBALLOS on 2020/09/16 00:39
Me estafaron con el boleto de avión, estoy varado en Bogotá, ya que el vuelo que me vendieron nunca salió.
Terrible app
by el_cid66 on 2020/09/15 15:51
Terrible service
No response to an extremely urgent matter
by aaaaajjjjjjjjyyyyyy on 2020/09/15 14:47
Still no response to an urgent change to my flight. Supposed to be a 3 hour response time...it’s been days.
AJfromHtown
by AJfromHtown on 2020/09/15 12:22
No hidden fees!
Worst service there is
by valery garzon on 2020/09/15 00:50
Never pick up the phone. Nobody is hold accountable for anything
Kiwi is the Worst! Unprofessional! 👎🏻
by Deenilc on 2020/09/13 04:21
This is the worst company to purchase airline tickets from ever! If you have ANY issues they will NOT help you and good luck on getting a phone call through or a call back! I DO NOT RECOMMEND USING KIWI EVER! My flight was canceled 1 day before my scheduled flight and due to no fault of my own. I was told by a Kiwi representative that I would get a complete monetary refund but it could take up to 90 days. As it got closer I called back and was told that they didn’t even show I had ever called about this or created an acct to receive a refund, so they started the process over and said again that I would receive a complete monetary refund but it could take up to 90 days. I later received an email stating that they could not give me a refund but instead I would get a voucher. I have called, complained, explained, I’ve done nothing wrong, and yet they are refusing to honor their word and their policy. I called West Jet who is the airline I was to fly on and they said according the The Dept of Transportation that it was mandatory they refund my money and the refunds for canceled June flights would start September 1, 2020, and I have called repeatedly and still have not gotten a refund. West Jet even told me to have Kiwi call them and they would explain it but Kiwi won’t do that. Kiwi doesn’t help at all! Now when I try the phone recording tells me that the phone calls are reserved for current flights going out! So now I can’t even get a call through to them. This is the worst company! I DO NOT RECOMMEND KIWI TO ANYONE! UPDATE: I contacted Kiwi via email many, many times and each time they give me a different reason for not refunding my money. They try to blame the airline and claim that West Jet is holding the money but this is a lie as I have already spoken to West Jet and they have never even contacted West Jet, then they blame Covid19, they try to say that they are working on it but due to covid it takes time, it’s been since June! It is one lie after another. Kiwi is a corrupt company that lies and steal from people! Crooks!
Flight from Miami to Chicago / Kiwi cheating
by 2SD ALEX on 2020/09/12 20:29
Bought via Kiwi tickets for the flight Miami - Chicago. I was paid 124,68$ via application Kiwi for the ticket with 5kg bag, and paid additional for 23kg luggage. So, total 124,68$. But when I arrived to airport and took my boarding pass I paid one more time for my luggage 35,00$. Who cheating Kiwi or United Airlines? Kiwi cheats with me already one time before.
Failed to refund money
by Rustysbest on 2020/09/12 18:07
Failed to refund money for a trip booked through and cancelled bc of Covid. Do NOT use them as your booking agent!
Price Changes After Purchase
by Briezy3434 on 2020/09/12 16:46
Yesterday I bought a flight for $300 round trip.. today I received an email saying I must pay $200 more if I want to have the same flight because prices went up.. that is absolutely ridiculous.. I have never had the price of a flight change AFTER the ticket was purchased.. 0/10 DO NOT RECOMMEND
Thieves
by danutzu_nick89 on 2020/09/10 22:32
It passed 5 months since my refund request. I am still waiting for my $1500.
Convenient app
by seg1988 on 2020/09/10 21:31
This app is so convenient for booking international flights. It stores your passport information in the app so you can bypass the check in at the airport. You still have to get your passport stamped after a flight, but it cuts down on check in time. You can also search for hotels, too.
Do not use it!
by your mom's pen.is on 2020/09/10 10:49
Do not use it, they cheat people!
Please don’t
by Ana991 on 2020/09/10 00:19
Kiwi is a scam. That’s it
Horrible customer service
by BMS331 on 2020/09/09 16:47
It has been over 7 months waiting for our trip refund and we still have not received any information from the company. When I call the company on the phone and input my reservation number the automated voice says I’m not a currently traveling customer and refers me to the website for customer service and hangs up. Nobody answers any of my messages on the website. Just a horrible horrible company.
Horrible service!
by worst company ever F- on 2020/09/08 16:51
Terrible service! Don’t make my mistake and use this company! I am really dissatisfied with your service because I purchased my airline tickets through your website. The following day my return flight was cancelled by the airline. I called the airline to try to get myself on the next flight, however because my tickets were purchased through Kiwi.com, they said they cannot change anything. I tried calling & emailing Kiwi and only got a response on the eleventh 11th DAY! At which point, my ticket doubled in price. I understand things are slower now due to Covid-19, but this is no excuse to take 11 days to respond. Moreover, I couldn't even get anyone on the phone for over a week. The system would just kick me out because I was not flying "immediately." Well I'm sorry to bother you all, but this is an international flight taking over 20+ hours and I need to know whether I have a ticket or not. When I finally got through to someone, the representatives refused to put me through to a supervisor. I will never use this company again - they have forever lost my business and I will tell all my friends how terrible they are. Stay away!
Horrible customer service
by wahelomu on 2020/09/08 15:32
It has been 4 months without a clear answer of my refund. The airline already contacted to issue a refund, however, since I did it through Kiwi they can not process it. Never use this company again, poor customer service
Still the worst - Would give zero if I could
by AussieAboard123 on 2020/09/08 05:18
Continue to be completely unhelpful. Keep blaming the airline. Airline blames Kiwi. Kiwi has no record keeping process. Trust them they say. I am not many many many flights, hotels, cars refunded with competitors and through airlines without an issue. This thieving mob continue to hold refund, provide zero updates, keep you on hold forever and then prove zero help. Never ever ever will I buy from kiwi.com again. Used to used them all the time but never needed their support. If service was better I wouldn’t mind but 👎👎👎 **Update** Airline has been telling me for two months Kiwi has communication to refund my money. Kiwi claims they don’t but provide no avenue to escalate/ investigate/ follow up/ resolve. They offer no action other than wait. When I asked what will happen when they hit their 3months wait time and still in same boat because they refuse to refund or do anything to investigate they say just wait. Now at 4months and no resolution. Beyond any reasonable respond - completely underwhelmed
Kiwi.com
by Theresa Daniken on 2020/09/07 22:00
Really good prices $$$ Saving a lot money traveling I like it !
no service, no refunds, no accountability
by cornerlesscube on 2020/09/04 17:00
unless you are traveling within 14 days, their phone system hangs up on you. one leg of my flight was canceled, but i’m still on the hook for the whole thing, and alternatives are an additional $1500!!! defeats the purpose of booking a cheaper flight. customer service is terrible.
Terrible company
by buddingbooda on 2020/09/03 23:59
You don’t want to use this company trust me
Disappointed in refund process
by dixiehernandez on 2020/09/03 06:16
I am greatly disappointed in how TripAdvisor/Kiwi have handled our refund. First off I will never again go through a 3rd party to book airline travel. They give a false sense of security in thinking they have the customers back. When I purchased tickets though Trip Advisor they are the ones who processed my transaction and not the airline. Yet, they are saying I have to wait for the airlines to respond. I understand that none of us were prepared for a pandemic to hit. The fact that I am still waiting for a refund for a travel date of June 5th 2020, especially after paying a fee to expedite my request, is unacceptable.
Great booking app
by Trippy kid on 2020/09/03 01:46
Great app to Use for Booking Trips!
Communication below standards
by BP-94 on 2020/09/03 01:27
Been waiting over 3 months for a refund due to cancelled flight from COVID19. Kiwi makes it impossible to have any contact with there organization. No one responds to messages sent through the app. Not happy & do not recommend their service. I have never reviewed a company so this is a reflection of how disappointed I am with this company.
Thieves
by boobboobbattieboi on 2020/09/01 20:22
Don’t use them. They’re thieves. Uve been warned
Don’t ever use kiwi.
by Chris2938 on 2020/09/01 17:25
They will screw you over anyway they can. Still waiting for my refund!!
Weak
by Younglord6713 on 2020/09/01 15:07
Refund will take weeks but quick to take your money !!! You are not a priority :( !!!!!
Beware before you book
by CT III on 2020/09/01 04:25
My experience has been that Kiwi.com has not acted like a respectable travel agency does. When airlines cancel flights due to COVID they refund the ticket. Why would your travel agent hold on to those refunds, even after six months. Go direct if you can’t trust your agent and cut out whomever might take your money and not honor a refund!
Terrible experience
by coraline.15 on 2020/09/01 01:43
Awful. They kept changing my flights and charging me extra if I didn't want 2 or 3 extra LONG layovers. They never gave a refund or rebooking when corona hit, and haven't heard anything since. DO NOT and I repeat DO NOT BOOK WITH KIWI.
The app doesn’t allow to add flights.
by Add flights on app? on 2020/09/01 01:10
I’ve downloaded to app. It says I have no tickets. How do I add my ticket? I’d like to get alerts of my ticket status.
Horrible response due to COVID
by Heidy Martinez on 2020/08/29 12:59
I understand the struggle trying to process refunds due to COVID but I have been waiting for 4 months to get response. I don’t even know if I’m getting any refund at all from the airline. Not sure who is to blame here if Kiwi or the airline directly for the delay. Kiwi’s offered $130 refund for a $700 ticket, is that a joke?
App not user friendly
by mpbinocente on 2020/08/28 22:25
What is the purpose of this app?
Really unreliable company and booking
by GoldenBunnyKise on 2020/08/28 14:43
I warn you guys from booking flights outside of official airline offers, ESPECIALLY if your trip has connections. Kiwi.com is notorious for randomly connecting flights so those flights seem possible, but really, they buy tickets separately, requiring you to clear immigration and go back in to take the other leg of your flight. That IS NOT what an actual connecting flight should be. That said, I purchased a ticket early June 2020 that had me through that same procedure from Manila to Singapore, only, Singapore wasn’t accepting any connecting flights at the time. So, they sell you tickets that aren’t even possible to uphold, and upon speaking to a representative, they say buy a NEW ticket and won’t even give you a FULL REFUND for the last one. DO NOT TRUST THIS COMPANY. You will be scammed, and they will do their best to make sure you can’t do a chargeback from your bank. You’ll have to deal with what little refund you can get. Pro tip: BUY FROM OFFICIAL AIRLINE WEBSITES AND CUSTOMER SERVICE. Do not waste money and energy on third party sellers. Their prices aren’t even that big of a difference from the official airlines’ AND if anything, official airlines will give you a full refund if there’s a call to do so. Update: They make sure you can’t get a refund/chargeback due to COVID by doing their dumb FORCE MAJEURE. Guys, just don’t book through here or any other third party. You will save yourself the headache and money.
They are thief and liar
by beddua123 on 2020/08/25 04:40
2 times back to back they did it to me. They sell ticket seems very cheap Some how they manipulate and charge twice. They are not even sorry about it. No customer service no one try to help. Very bad
Horrible customer service
by Woucheer2003 on 2020/08/23 22:15
They changed our itinerary in claim they sent us a notice in the app to except it with a four hour only acceptance time. The morning of the flight they sent us an itinerary which had us an eight hour layover in Vegas and during that layover they had us flying out of Dallas at 1:30 PM when we flew out of Vegas at 7 PM. Because of missed flight out of Dallas they flagged us as a no-show, which then gave them the excuse to not help. Final destination was ATL. They left us stranded in Dallas at midnight with a 2 year old and no help. They said we probably wouldn’t even get a refund.
Worst app for plan a flight
by zezaar on 2020/08/21 20:30
I plan my flight and now they suddenly cancel my flight and the new itinerary is gonna cost me A LOT more, kiwi is not a good app in a few words
0 start
by valeyonose on 2020/08/21 17:01
They did my flight wrong time so now I have to pay to change it
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn't have the opportunity to contact the customer with any line, since for this type of situation I don't have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi's purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Horrible!!!
by TXGIRL0210 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn't clear at the get go that is what was happening, and I am wondering whether they don't disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn't refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Never use this service
by Daezaez on 2020/07/23 18:05
I booked a trip through this service prior to covid and unfortunately my boyfriend and I were unable to go since the airlines canceled the trip. Kiwi initially made me pay to get assistance with a refund and has not communicated with me in a consistent manner on when we can expect our refund. We continue to get generic emails 5 months later telling us that there is a delay in refunding our trip due to the airlines giving them the money for the refund. I will never book through Kiwi again and i am in the process of filing complaints with the better business bureau, ripoff report, and other avenues. Yes the flights are cheap but, as the saying goes, you get what you pay for. In this case we paid to get ripped off. Just pretend this company is like covid-19 and keep your distance.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you're stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it's better on $100 $200 is more expensive but buying from the company itself.
The best option to travel right now! ✈️🥇
by juanffy on 2020/07/29 12:54
You are the best! I have always promoted them as the best option when buying a package to travel; and today with more reason I will continue to do so. Thank you very much for your concern on my unfortunate trip to Peru, this whole Covid-19 situation has affected us all, infinite thanks for the return, but rest assured, I will soon travel again and logically you will be my first option to purchase my tickets, because you deserve it! Much success always! 👏🏼👏🏼👏🏼 ♥✈️ 🥝😉
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
Worst. Ever.
by Purple Innej on 2020/08/05 21:36
Worst travel company I have ever seen and will NEVER use them again. I had to deal with multiple companies making cancellations due to medical emergency and COVID and none of the others gave me nearly the headache Kiwi has. It’s been 6 months since I applied for a refund. They didn’t bother to cancel with the airlines before our flight, despite the fact I notified Kiwi of the cancellation 3 weeks before the flight. I finally reached the airline directly, paid them an additional $140 due to Kiwi’s incompetence, and STILL Kiwi hasn’t issued a refund or a denial letter. Their policy is refund decisions within 30 days. Then they said it could be 90 days. Then they admitted it may actually be more than a year, and the answer could still be “no refund.” Just awful.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
Do NOT Trust This Service
by Cheapest Skater on 2019/09/29 19:57
At a connection in a foreign country the airline refused to honor the ticket purchased through kiwi. Stranded in a foreign country, kiwi’s support requested more money than the original ticket to resolve. Being held hostage kiwi’s hostage demands were met. It did not resolve the problem. Then kiwi says you need to purchase a ticket there at the counter. Of course the prices for last minute tickets are outrageous and not affordable. Currently have been stranded by kiwi at the airport going on 3 days. This seems criminal to me!!! I will begin writing airlines about this horrible service where these people sell tickets without knowledge of the airlines policies. Then charge customers an exorbitant fee while they are stranded half way through their trip in a foreign country! THIS PRACTICE SHOULD BE A CRIME!
Thank you!!!
by Piratco on 2020/02/04 18:45
Recently I had a situation when thr flight from Tortola to San Juan was delayed and thus I missed all my further flights. The guys at the check-in stand said that they could do nothing as my flights had been booked in different airlines. I made only one phone call to Kiwi service and everything was arranged in 10-15 minutes!!! They made something really incredible!!! Thank you!!! Feel sorry, that I was so happy that completely forgot the name of a girl who received my call that day
Great Company! American Traveler
by AfRo ToAd on 2020/01/15 15:45
I read a LOT of reviews about this company on google and honestly i was TERRIFIED when I booked. I thought I was scammed and they took my money but everything worked out very smoothly and normally for me. I arrived to the airports on time and was able to get my boarding pass from the app itself and was able to check in that way as well. Let ME be a living example that this company is legit and the apps UI is super smooth! I definitely will book with kiwi again I’m a happy traveler.
Best Travel App
by Mr. S's tip on 2018/11/04 06:41
The title says it all, I have found this app to most reliably offer the best prices on more airlines than any of the other at least 7 apps I’ve tried. Plus it’s easy to use, with good features. I especially like the option to choose multiple possible travel dates in a date range. Also, being able to enter an amount of days you’d like to stay at your destination (for instance 5-7) and get quotes for the best price of any those days, is quite helpful.
Worst booking service ever
by jacoozireview on 2019/08/03 21:16
The app does absolutely nothing to help with the travel process. Myself and many others(from online reviews and word of mouth) have been surprised that when you get to your connecting flight it turns out to be at a different airport and you end up paying more to get there and deal with much more stress than you would have going one way. The reviews on the app must have been paid for because if you do a little research online it doesn’t take much to find out this “service” is a scam. Also trying to get connected with their customer service is a strenuous process and overall a greater waste of time then helpful. I am warning all against booking with this app.
I will never use kiwi again
by Alexis Doreen on 2020/03/31 18:39
Their customer support was useless and made it impossible to get my refund. They are a greedy and cold hearted company and it’s really upsetting that they show no sympathy or even care for oversees travel during this pandemic. I bought my tickets back in October and am now expected to not receive my refund at the end of March. They said, “well you can travel there and we’ll find a way to get you home.” So when I don’t find a way home because US has shut down traveling from the UK and Europe I’m supposed to deal with the consequences instead of just helping me stay safe and cancelling my trip I paid with my hard labor. Cruel people. I could use that money to not get evicted from my home.
No Existing Customer Support
by Ralf: on 2020/05/14 18:59
Ok, you can find cheap flights with this app, the problem is when you need some help, help will not be available, at less you pay to receive support. Too many add-ons, in order to get the support and protection that you need. I purchased a flight from Medellin to Los Angeles and Los Angeles to Guadalajara. My flight from Medellin to Los Angeles was canceled because of the Colombian airports are closed, due to Covid-19. Since my first flight was canceled, I had no need for my second flight, because I will not be able to get to Los Angeles. I requested a refund, Kiwi says the refund will take up to 3 months because I didn't pay for upgraded customer support. I need the money to purchase a new flight, for the end of the following month, but no way to get a hold of Kiwi because they want more money so I can be able to call them or send them an email. My advice is to stay away from this company, because, with this Covid-19, I'm sure your trip will be affected, and you will not get the help to get a refund or change your travel schedule.
Money grab app
by Vashonm on 2020/03/30 19:36
Only buy for the airline! If any changes happen the charge you to rebook even though EU rules allow free rebooking and refunds! They only give you a credit which is less to than your price or they charge you a fee to ask the airline to refund you. Will never again book on this app or site will forever stick to google flights to find and book my trips! Update: ryanair cancelled my flight their website is offering full flight credits but kiwi is only offering partial credit and keeping the rest for themselves! Never book on this site again USE google flights to find them, they take you directly to the carriers sites and they dont keep any of your money!
If anything goes wrong, you're screwed
by saxgod on 2018/06/09 22:14
STAY AWAY!! Their whole marketing shpeel about how they'll cover delays, cancelations, etc. is a complete utter lie. My first flight was delayed by 3 hours and I couldn't make my second flight which departed 2.5 hours after my first flight was supposed to arrive. I managed to email them through the app before take off of the first flight, letting them know that I was not gonna make it. They're supposed to respond within 4 hours... I landed 11 hours later and had no email from them. I called their "emergency" number and it's basically just some Indian guy in a call center who can do nothing more than submit the same email I had already sent. I ended up buying a new ticket myself (150 euros) and I'm spending the night at the airport. It's well past the "maximum" 4 hour window they're supposed to get back to me. And if I had waited for them to fix the situation for me, I would have been totally screwed... This is clearly false advertising and I'm going to look into legal recourse when I get back. You've been warned...
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kiwi.com: Cheap Travel Deals
Description
Find and book the cheapest trips with kiwi.com By connecting nearly a thousand airlines, train, and bus carriers worldwide, kiwi.com can offer you the cheapest tickets to anywhere on the planet. Best search in the travel industry Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools. Virtual Global Supercarrier Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination. Flexible tickets Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate. Global 24/7 customer support We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email. What the media says “kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler “So clever that once you understand how it works you cannot help but be impressed.” — Business Insider “kiwi.com helps you figure out where you can fly within your budget.” — The New York Times “kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
It is a SCAM!!!!!!!!!!
by Hdbsibfjf on 2020/11/28 15:17
So I bought a ticket from this website and I paid for the price that was displayed. Yes, it was cheaper than the usual. So i checked in online, and went to airport and realize that my ticket is not useable. What i mean “useable” is, I can NOT fly with the ticket I bought with this kiwi and it is of course not refund able. I contact customer service, and they of cause denied me to refund. Such a scam!!! Please please don’t buy ticket from them.
Pay me back
by worstluckever on 2020/11/24 23:03
Ok, I purchased a flight on kiwi.com and they never send me flight itinerary even though they took money from my bank account. And they don’t even provide contact information even after signing in. LET ME CALL AND GIVE MY MONEY BACK.
Read all the reviews! BAD
by Beaver365 on 2020/11/20 11:24
I read all the reviews here and googled kiwi.com reviews, STAY AWAY. I’m staying away. I’ll pay the extra booking directly!
Scammers.... worst experience in my life.
by ragix007 on 2020/11/20 02:40
Be carefull.
If I could I would give you negative 5 stars!
by Mansonboy on 2020/11/19 10:03
I want my money back, this is illegal! If u r not gonna give me my money back give me a voucher or something! It’s been months since you canceled my flights (plural)!
Refuse to Refund
by jingjjjjk on 2020/11/11 08:21
I bought a ticket and was canceled due to COVID. The company only refunded me 10 dollars saying that I chose express refund instead of standard refund and declined my request for full refund. And I think that I am not the only one lost 1500 dollars buy using this website.
DO NOT BOOK WITH KIWI.COM ... Refunded 20$ on a 950$ ticket.
by chrislawton on 2020/11/08 13:59
Do not purchase through kiwi they will not even respond if you have issues. My flight was canceled due to Covid 6 months ago and after months I received an email that says “ We’re pleased to inform you that we’ve sent you a partial refund of 22.1 USD via your original payment method” Yet, I have not received anything. I have been assured that I will receive my full refund, still nothing. Their responses are generic and clam they are waiting on the airline. Hawaiian airlines claim they have no problem reminding me but it must go through kiwi since they were the agent. This is ridiculous and I feel kiwi has wronged me. All other places I had flights through issued a full refund within a month. I am very disappointed in my decision to book with kiwi.com
Estafadores
by @manu12334 on 2020/11/06 11:31
Cancelaron mi vuelo y cero reembolso oh otras opciones !!
Just got scammed
by kngg57 on 2020/11/02 06:39
So kiwi.com automatically changes the MONTH of your return ticket when choosing dates!!! So i chose November and my dates and turns out it decided to switch to December on its own and i missed that VERY important change and have to buy a new return ticket because absolutely nobody ANSWERS the phone or messages!!
Saved on flight
by William 2.9 on 2020/10/29 23:49
But didn’t completely get bad layovers. Kiwi made the trip affordable but yet not overly strenuous. Thanks Kiwi!! I’ll be back in the future!!
Continued issues
by Blambidaho on 2020/10/28 06:21
I wrote a complaint they responded. They didn’t give me a phone number. They've been email back and forth. They changed our ticket to a 6 hour layover right after they sold it to us AND charged us $200 more dollars for the crap flight. They said they would fix it. NOTHING. They are arguing that we didn’t buy their extra services. WE LITERALLY BOUGHT A TICKET AND THEY IMMEDIATELY CHANGED THE TICKET AND SAID WE HAD TO PAY $200 more with WITH A 6 hour LAYOVER. After emails they sent this run around Dear Customer, We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there. We believe that this will be much better for you. It's faster than emails, and you'll see all your messages in one place. We'll also show you the status of your message or request, and you'll be able to ask an additional question at any time. Thank you for your cooperation.
Unable to contact CS
by cutewombat on 2020/10/26 22:24
I sent a regular email related to my flight booking. Immediately received an automated reply asking me to use kiwi.com website or app as they wrote, verbatimly, “ We no longer use this email address. Instead, we've prepared a new Helpdesk messaging system at Kiwi.com/help/contact. Please reach us there.”. Nonetheless the app messaging does not work. It keeps loading without opening any page where “contacts” can be made. Ditto for their website.
My covid refund
by tommybond on 2020/10/26 18:01
I was told 6 months until my refund and it’s been 10months. I understand with covid that things are stressful but my friend for the same flight already received his refund. On top of that I spoke to costumer service 2 months ago and they ensured my refund was arriving soon. 2 months later nothing, not even a updated status and they even blocked me from calling costumer support or even emailing them! Horrible costumer support. Never using this website or app again
Complete scam. Horrific customer service
by Augustyn on 2020/10/26 14:10
I have been waiting 6 months for a refund. I reached out directly to the airline and they confirmed they sent the refund to Kiwi’s credit card. They are holding my money and refusing to acknowledge and give me my money back. I’m not sure how they’re still in business with this criminalistic operating model
I didn’t not trust Kiwi.com terrible service
by Kap T. Mung on 2020/10/22 23:36
I am done with booking with Kiwi terrible service, I didn’t get my fund yet and i am still waiting it been already five month. Kiwi.com this business is a scam and they want to keep your money I didn’t trust them. No contact information scam.
ONE OF THE WORST SERVICES
by Local-Guide-Reviews on 2020/10/21 22:07
I am very unhappy with the way they treat their costumers. I was charged a certain amount to get a “check in” back but upon arrival at the airport, they informed me that the extra service was never actually added to my account and had to pay three times the amount previously mentioned to get my baggage checked in. I strongly advise not to go with this company
Not wroth it
by kiwi is terrible on 2020/10/21 13:03
Don’t buy anything from them again . I’ve been waiting 7 months for my refund and they still won’t give me the money that an airline already returned to me.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
Kiwi made me sick not pandemic
by Akrotiri20 on 2020/10/18 15:11
Paid for 6 passengers to Athens Greece, I have two booking numbers but this is one, 88 848 441 This is just before COVID-19 hit ,we were not allowed in Greece and I was reimbursed $69 Are you kidding and you hide behind this internet where we in our late 60 s have difficulties navigating.ONE STAR IS TOO MUCH!!
Deleted the app cause they pushed out industry propaganda via their notifications
by Seer2 on 2020/10/15 11:36
Only a 1 in 27 million chance of getting Covid! Wow interesting fact! Tell me more... - oh, it’s from the International Air Transport Association... which is run by...oh the airlines. What reason would they have to want push misleading facts!
Absolute TRASH
by bearonce on 2020/10/06 10:34
I spent over $1600 on flights that were cancelled due to covid. Kiwi has done nothing to communicate with me regarding my refund. I request a refund in May. It is now October. No progress at all. I would gladly take a credit instead of a cash refund but again - absolutely no communication at all. If you want to book your travel with a company that doesn’t care about you at all.... kiwi is the way to go.
Don’t use this service.
by doctorsoccer22 on 2020/10/06 08:50
Awful service. Don’t use. I requested a refund well within 24hours and they told me, “we did not dispute your refund claim”......”but we did our best”. It really took Kiwi 3 months to tell me that.
Worst agency ever. Never book here
by Ispar33 on 2020/10/06 07:58
This site is a scam, I’ve losy 1500 booking trips here that they change and never notify me. Its imposible to reach or talk to a live agent. And they do it on purpose. So they can rob people. I will take furder action about the 1500 this site stealed from me..
Entre los mejores 💪💪
by El boxing💪🥊🥊🎁 on 2020/10/06 05:26
Entre los mejores 💪💪 gracias
Kiwi.com hacked my twitter bc of bad review.
by NotWavy on 2020/10/06 03:24
I’ve already contacted consumer affairs and the proper international consumer compliance agencies. You’re going down Kiwi.com. And thank you for hacking into my twitter and deleting my tweets about how bad your service is. I have proof and will be getting into contact with the appropriate governing agencies for that as well.
They kept my money
by fjho1988 on 2020/10/04 16:30
I requested a refund directly with the airline for a ticket I bough on kiwi.com. The Airline issued it to kiwi.com and they kept my money. I never received it from kiwi.
WORST COMPANY EVER.
by Duckiekinz on 2020/10/02 22:40
They have refused my refund and deemed it non-refundable while also showing that I had actually traveled on the flight after it had been cancelled. They are scamming thousands of people out of their refund and in come cases, they are just keeping the money even though the airlines refunded the money back to Kiwi. DO NOT GIVE YOUR MONEY TO THEM!
Worst experience ever
by shehdjdjdjd on 2020/10/02 19:57
I understand there is a pandemic going on, but my flight to England was cancelled back in March (we were supposed to travel in May) and I contacted the airline directly who issued a refund promptly. However, they had to issue refund back to kiwi as that was who I had booked through. Despite multiple calls and emails I have yet to get a refund. Not to mention now I can no longer get through to anyone on the phone. I’m automatically disconnected. Highly advise against ever using this company.
Awful travel app
by Mike G 626 on 2020/10/02 16:50
When inclement weather struck this app automatically and without permission rebooked our flights and we had to then cancel our trip. They only refunded half of our flight money. Customer service is difficult to reach and understand. I will never use this service again.
DO NOT USE KIWI.COM
by jk kind him on 2020/10/01 20:28
BAD!!!!!!!!!!!!!!!
Do not book with!
by 314536315731 on 2020/10/01 15:31
I highly recommend not to use Kiwi. While they may have a slightly cheaper air fare, if something goes wrong they have refused to provide me with a refund. It has been 5 months and a constant battle.
Very poor
by zaih2020 on 2020/09/30 18:09
Booking isn’t finalizing and I have a $1200 pending charge and no email or booking to be found. Seems like a scam site.
Worst customer service, don’t even buy
by liljulian206 on 2020/09/30 17:50
Don’t even buy your tickets from here, you’re better off paying the extra dollars and buying directly from the airline! You will have no customer service with them, they will take DAYS to reply to your messages. When you call they will say they can’t help with your situation and try to convince you to buy another ticket when you already bought a ticket and expect you to just wait 3 months for a refund. Worst experience ever, never buying here again. Don’t do the same mistake I did everyone, buying your tickets here.
Being Helped
by PastorRandy2011 on 2020/09/30 17:44
Kiwi is the process of refunding our money for our flight from NY to Paris and back. A flight that we asked them to refund in early April due to COVID. We confirmed that our carrier refunded them the money. Have received a phone call and things are happening.
Avoid at all costs!!
by UpsetTraveler2020 on 2020/09/29 03:30
The kiwi.com guarantee is not worth the paper it is written on. If you are unfortunate enough to have booked with this outfit and get an airline schedule change you will not be covered as kiwi will hide behind a made-up word in the small print.. you options will be to pay them extra money to accept a huge detour in the wrong direction selected by their algorithm, or to accept their zero dollar refund. You can pay them an extra $11 to speak with a robot that is equally as helpful.. Cleverly situated in Eastern Europe, they are out of reach of US & UK trading standards otherwise they would be shut down.. As it’s an algorithm you are dealing with, it doesn’t bother to check with the airlines for suitable alternatives so my advice is to contact the airline direct who will be much more helpful in resolving any issues.
SCAM Do not use this service!
by moises mercado on 2020/09/28 08:46
They never refunded me even after paying for insurance an “expedited refund fee” of 20€. Then they changed my flight schedule and asked me to pay double what the original ticket was. Terrible outsourced customer service. Please stay away from this scam service.
Horrible service
by gdir xk on 2020/09/27 10:29
Not possible to call. Not exist number . App doesn’t work properly. If you have any problem good luck
Mau
by xilrra on 2020/09/26 16:25
As vossas alterações são péssimas. Não ajudam os clientes Alteram e os clientes praticamente não têm melhor opções, pelo contrário.
They are not willing to give full refund, the company is a joke, don’t buy ticket with them
by Rab7568zsolt on 2020/09/26 16:07
We are in Middle of the pandemic, it’s hard for everyone but this company if you buy ticket with them you are possible to not see your refund again, the service is a joke and they don’t want to give me back my full refund but my flight was canceled because of the corona virus, shame on that kind of companies like that one Don’t buy ticket with them You gonna regret !!!!!!! Scam DONT DO BUSINESS with them you will regret !!!!!!!!
Kiwi
by Taras Mykhailiuj on 2020/09/25 01:54
Good service!
Scam
by L Kylesx on 2020/09/24 21:07
Scam
Customer service
by Behniya1977 on 2020/09/24 20:55
If someone needs help by customer service, there is no any number to reach out
Ms. Iuliia
by IuliiiaD on 2020/09/24 15:43
Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case.
Excelent
by Alex1994t on 2020/09/24 04:02
Love this app
Liars
by SoCalPete7 on 2020/09/23 09:37
Won’t refund me when an error occurred on website. Horrible company
Over 6 months waiting for refund
by Dre....1 on 2020/09/23 01:35
Flights cancelled in March for April flight. Paid for assisted refund and still had waiting for carrier. One airline refunded in July but no sign of partial refund even though the baggage element (which I had paid for directly with airline) had been received back to card. Kiwi flight element paid back to Kiwi but yet to receive the partial refund and no reply to my emails to them. Impossible to get through on phone. STAY AWAY!
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Avoid them
by dont make me pick a nickname on 2020/09/22 02:38
Terrible company in my opinion. Customer service is awful, not responsive. I have been dealing with issues with them for months, not just one isolated incident. They blame everything on covid but despite covid, sites like Travelocity or Expedia have had way better customer experience over the same time period. Worst travel related customer service I have ever experienced. Stay away.
Unfortunately...
by omega1212 on 2020/09/21 23:44
Every time they show ticket by the tome you to get it says unfortunately we couldn’t confirm the availability of the seat 🤦🏾‍♂️
Bad
by TheGoRedBoi20 on 2020/09/21 22:31
Good afternoon, I hope you can solve me as soon as possible, the customer service is terrible. They don't have Spanish service
first time booking with Kiwi and already messed up
by Vil777 on 2020/09/21 14:26
They have assigned the baggage to the wrong passengers. Also, this is s domestic one way flight and it is requiring me to enter a passport information. I have emailed them since I can’t talk to a live person. Its been 4 days and still have not gotten a response.
Would rate ZERO STARS. AVOID KIWI.com
by UCLA916 on 2020/09/21 12:30
I will be reporting Kiwi.com to the BBB. They have not provided any full refunds due to cancelling all of my family’s round trip flights. Very disappointing customer service. Will pay extra to work with a better travel business in the future.
So over it
by K Hullett on 2020/09/20 16:31
I booked a flight Pre-Covid—the end of 2019. The airline cancelled it in the spring. That was fine. What is not fine is that it is mid-September, and I still have no refund or voucher and the only time they contact me is after I contact them. I realize the Covid situation is unusual. But I am perfectly happy w a voucher. I’m starting to feel as if my money has just been stolen, and they (Kiwi and the airlines) are hoping I will forget about it. I have been patient. I have not bashed the company anywhere. I know these are unusual times. But my patience is at an end.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
refund
by cloudy421 on 2020/09/18 21:25
I have waited 3 months and it’s about to be 4 and still no sign of refund when i paid extra for priority. Priority refunds are supposed to come in 6 weeks. They say they are waiting for the carriers but on the carrier’s website they say they are willing to corporate and says to talk to your third party app. I did not spend more than a thousand to get nothing back. I do not recommend to book through this app. The fact that for instant refund i would only get around a hundred dollars back... When I talk to customer service, all they do is repeat the same thing that they are waiting for the carriers and it’s frustrating.
No reembolsos
by Stitch10! on 2020/09/18 19:29
Estoy muy decepcionada porque no es la segunda vez que tengo una emergencia y tengo que cancelar mis vuelos.... no dan reembolso!! 2 veces y las dos veces no me dieron reembolsos!!!!
DO NOT USE THIS SERVICE!
by Batfan323 on 2020/09/18 10:53
I’m currently stuck at Paris Airport while I write this because of kiwi.com I got suckered into their low price and booked a flight (actually a series of flights) through them to get to Egypt. Long story short, they WILL not honor their “guarantee”, they won’t help you out in a pickle, and they’re operating out of a garage. Very unprofessional. Pay a little bit more. DONT GET STUCK in a foreign airport like I am right now. DO NOT USE KIWI!
Still waiting on my refund after 3 months
by pvstrvnv on 2020/09/18 08:38
I booked a trip from London to Puerto Rico. It was to be two stops. A week after booked, two months before the trip, one of the stops was delayed and and later another stop was cancelled. I called to hear what options they could provide and they basically said to buy another trip and ask for refund. When I COULD call, they never gave me details of how the refund process was going. Now I can’t call because the number is reserved for upcoming trips and mine has passed. DON’T USE KIWI!
HARD PASS
by Ceetbrown on 2020/09/18 01:30
Spent $1,440 USD on flights through Kiwi.com; in addition to flights being canceled, we were banned from traveling to/through Europe so we requested a refund. Kiwi said it would take 90 days to refund and on the 90th day, Kiwi sent a “partial” refund of $11.24 USD ($0.12/day USD). I strongly suggest booking directly with the airline next time and take a hard pass on Kiwi. With the way Kiwi.com handled our situation, I can’t imagine they’ll be in business much longer.
Highly recommend
by Taylormade3 on 2020/09/17 21:13
I highly recommend Kiwi for all flight purchases! They always find the cheapest flights for you and their app is easy to use. Constantly sending you updates about your flights and any other information you need to know. I would never book a flight from another website.
Terrible
by asiyaaaE on 2020/09/17 13:02
Worst company ever take 3 years to respond I reached out to them still no response
Very bad company
by Mirko mnbvcx on 2020/09/17 05:01
Very bad company
Terrible company
by Artist Lynne on 2020/09/16 19:56
Called Norwegian and they said they refunded 999.60 euros of our cancelled flight. Kiwi only sent us 22 USD. Don’t waste your time with this company. Can’t wait to hear what the other airline sent them that I’ll never see
Me estafaron con el boleto de avión, ya que el vuelo no existe
by ANDRES CEBALLOS on 2020/09/16 00:39
Me estafaron con el boleto de avión, estoy varado en Bogotá, ya que el vuelo que me vendieron nunca salió.
Terrible app
by el_cid66 on 2020/09/15 15:51
Terrible service
No response to an extremely urgent matter
by aaaaajjjjjjjjyyyyyy on 2020/09/15 14:47
Still no response to an urgent change to my flight. Supposed to be a 3 hour response time...it’s been days.
AJfromHtown
by AJfromHtown on 2020/09/15 12:22
No hidden fees!
Worst service there is
by valery garzon on 2020/09/15 00:50
Never pick up the phone. Nobody is hold accountable for anything
Kiwi is the Worst! Unprofessional! 👎🏻
by Deenilc on 2020/09/13 04:21
This is the worst company to purchase airline tickets from ever! If you have ANY issues they will NOT help you and good luck on getting a phone call through or a call back! I DO NOT RECOMMEND USING KIWI EVER! My flight was canceled 1 day before my scheduled flight and due to no fault of my own. I was told by a Kiwi representative that I would get a complete monetary refund but it could take up to 90 days. As it got closer I called back and was told that they didn’t even show I had ever called about this or created an acct to receive a refund, so they started the process over and said again that I would receive a complete monetary refund but it could take up to 90 days. I later received an email stating that they could not give me a refund but instead I would get a voucher. I have called, complained, explained, I’ve done nothing wrong, and yet they are refusing to honor their word and their policy. I called West Jet who is the airline I was to fly on and they said according the The Dept of Transportation that it was mandatory they refund my money and the refunds for canceled June flights would start September 1, 2020, and I have called repeatedly and still have not gotten a refund. West Jet even told me to have Kiwi call them and they would explain it but Kiwi won’t do that. Kiwi doesn’t help at all! Now when I try the phone recording tells me that the phone calls are reserved for current flights going out! So now I can’t even get a call through to them. This is the worst company! I DO NOT RECOMMEND KIWI TO ANYONE! UPDATE: I contacted Kiwi via email many, many times and each time they give me a different reason for not refunding my money. They try to blame the airline and claim that West Jet is holding the money but this is a lie as I have already spoken to West Jet and they have never even contacted West Jet, then they blame Covid19, they try to say that they are working on it but due to covid it takes time, it’s been since June! It is one lie after another. Kiwi is a corrupt company that lies and steal from people! Crooks!
Flight from Miami to Chicago / Kiwi cheating
by 2SD ALEX on 2020/09/12 20:29
Bought via Kiwi tickets for the flight Miami - Chicago. I was paid 124,68$ via application Kiwi for the ticket with 5kg bag, and paid additional for 23kg luggage. So, total 124,68$. But when I arrived to airport and took my boarding pass I paid one more time for my luggage 35,00$. Who cheating Kiwi or United Airlines? Kiwi cheats with me already one time before.
Failed to refund money
by Rustysbest on 2020/09/12 18:07
Failed to refund money for a trip booked through and cancelled bc of Covid. Do NOT use them as your booking agent!
Price Changes After Purchase
by Briezy3434 on 2020/09/12 16:46
Yesterday I bought a flight for $300 round trip.. today I received an email saying I must pay $200 more if I want to have the same flight because prices went up.. that is absolutely ridiculous.. I have never had the price of a flight change AFTER the ticket was purchased.. 0/10 DO NOT RECOMMEND
Thieves
by danutzu_nick89 on 2020/09/10 22:32
It passed 5 months since my refund request. I am still waiting for my $1500.
Convenient app
by seg1988 on 2020/09/10 21:31
This app is so convenient for booking international flights. It stores your passport information in the app so you can bypass the check in at the airport. You still have to get your passport stamped after a flight, but it cuts down on check in time. You can also search for hotels, too.
Do not use it!
by your mom's pen.is on 2020/09/10 10:49
Do not use it, they cheat people!
Please don’t
by Ana991 on 2020/09/10 00:19
Kiwi is a scam. That’s it
Horrible customer service
by BMS331 on 2020/09/09 16:47
It has been over 7 months waiting for our trip refund and we still have not received any information from the company. When I call the company on the phone and input my reservation number the automated voice says I’m not a currently traveling customer and refers me to the website for customer service and hangs up. Nobody answers any of my messages on the website. Just a horrible horrible company.
Horrible service!
by worst company ever F- on 2020/09/08 16:51
Terrible service! Don’t make my mistake and use this company! I am really dissatisfied with your service because I purchased my airline tickets through your website. The following day my return flight was cancelled by the airline. I called the airline to try to get myself on the next flight, however because my tickets were purchased through Kiwi.com, they said they cannot change anything. I tried calling & emailing Kiwi and only got a response on the eleventh 11th DAY! At which point, my ticket doubled in price. I understand things are slower now due to Covid-19, but this is no excuse to take 11 days to respond. Moreover, I couldn't even get anyone on the phone for over a week. The system would just kick me out because I was not flying "immediately." Well I'm sorry to bother you all, but this is an international flight taking over 20+ hours and I need to know whether I have a ticket or not. When I finally got through to someone, the representatives refused to put me through to a supervisor. I will never use this company again - they have forever lost my business and I will tell all my friends how terrible they are. Stay away!
Horrible customer service
by wahelomu on 2020/09/08 15:32
It has been 4 months without a clear answer of my refund. The airline already contacted to issue a refund, however, since I did it through Kiwi they can not process it. Never use this company again, poor customer service
Still the worst - Would give zero if I could
by AussieAboard123 on 2020/09/08 05:18
Continue to be completely unhelpful. Keep blaming the airline. Airline blames Kiwi. Kiwi has no record keeping process. Trust them they say. I am not many many many flights, hotels, cars refunded with competitors and through airlines without an issue. This thieving mob continue to hold refund, provide zero updates, keep you on hold forever and then prove zero help. Never ever ever will I buy from kiwi.com again. Used to used them all the time but never needed their support. If service was better I wouldn’t mind but 👎👎👎 **Update** Airline has been telling me for two months Kiwi has communication to refund my money. Kiwi claims they don’t but provide no avenue to escalate/ investigate/ follow up/ resolve. They offer no action other than wait. When I asked what will happen when they hit their 3months wait time and still in same boat because they refuse to refund or do anything to investigate they say just wait. Now at 4months and no resolution. Beyond any reasonable respond - completely underwhelmed
Kiwi.com
by Theresa Daniken on 2020/09/07 22:00
Really good prices $$$ Saving a lot money traveling I like it !
no service, no refunds, no accountability
by cornerlesscube on 2020/09/04 17:00
unless you are traveling within 14 days, their phone system hangs up on you. one leg of my flight was canceled, but i’m still on the hook for the whole thing, and alternatives are an additional $1500!!! defeats the purpose of booking a cheaper flight. customer service is terrible.
Terrible company
by buddingbooda on 2020/09/03 23:59
You don’t want to use this company trust me
Disappointed in refund process
by dixiehernandez on 2020/09/03 06:16
I am greatly disappointed in how TripAdvisor/Kiwi have handled our refund. First off I will never again go through a 3rd party to book airline travel. They give a false sense of security in thinking they have the customers back. When I purchased tickets though Trip Advisor they are the ones who processed my transaction and not the airline. Yet, they are saying I have to wait for the airlines to respond. I understand that none of us were prepared for a pandemic to hit. The fact that I am still waiting for a refund for a travel date of June 5th 2020, especially after paying a fee to expedite my request, is unacceptable.
Great booking app
by Trippy kid on 2020/09/03 01:46
Great app to Use for Booking Trips!
Communication below standards
by BP-94 on 2020/09/03 01:27
Been waiting over 3 months for a refund due to cancelled flight from COVID19. Kiwi makes it impossible to have any contact with there organization. No one responds to messages sent through the app. Not happy & do not recommend their service. I have never reviewed a company so this is a reflection of how disappointed I am with this company.
Thieves
by boobboobbattieboi on 2020/09/01 20:22
Don’t use them. They’re thieves. Uve been warned
Don’t ever use kiwi.
by Chris2938 on 2020/09/01 17:25
They will screw you over anyway they can. Still waiting for my refund!!
Weak
by Younglord6713 on 2020/09/01 15:07
Refund will take weeks but quick to take your money !!! You are not a priority :( !!!!!
Beware before you book
by CT III on 2020/09/01 04:25
My experience has been that Kiwi.com has not acted like a respectable travel agency does. When airlines cancel flights due to COVID they refund the ticket. Why would your travel agent hold on to those refunds, even after six months. Go direct if you can’t trust your agent and cut out whomever might take your money and not honor a refund!
Terrible experience
by coraline.15 on 2020/09/01 01:43
Awful. They kept changing my flights and charging me extra if I didn't want 2 or 3 extra LONG layovers. They never gave a refund or rebooking when corona hit, and haven't heard anything since. DO NOT and I repeat DO NOT BOOK WITH KIWI.
The app doesn’t allow to add flights.
by Add flights on app? on 2020/09/01 01:10
I’ve downloaded to app. It says I have no tickets. How do I add my ticket? I’d like to get alerts of my ticket status.
Horrible response due to COVID
by Heidy Martinez on 2020/08/29 12:59
I understand the struggle trying to process refunds due to COVID but I have been waiting for 4 months to get response. I don’t even know if I’m getting any refund at all from the airline. Not sure who is to blame here if Kiwi or the airline directly for the delay. Kiwi’s offered $130 refund for a $700 ticket, is that a joke?
App not user friendly
by mpbinocente on 2020/08/28 22:25
What is the purpose of this app?
Really unreliable company and booking
by GoldenBunnyKise on 2020/08/28 14:43
I warn you guys from booking flights outside of official airline offers, ESPECIALLY if your trip has connections. Kiwi.com is notorious for randomly connecting flights so those flights seem possible, but really, they buy tickets separately, requiring you to clear immigration and go back in to take the other leg of your flight. That IS NOT what an actual connecting flight should be. That said, I purchased a ticket early June 2020 that had me through that same procedure from Manila to Singapore, only, Singapore wasn’t accepting any connecting flights at the time. So, they sell you tickets that aren’t even possible to uphold, and upon speaking to a representative, they say buy a NEW ticket and won’t even give you a FULL REFUND for the last one. DO NOT TRUST THIS COMPANY. You will be scammed, and they will do their best to make sure you can’t do a chargeback from your bank. You’ll have to deal with what little refund you can get. Pro tip: BUY FROM OFFICIAL AIRLINE WEBSITES AND CUSTOMER SERVICE. Do not waste money and energy on third party sellers. Their prices aren’t even that big of a difference from the official airlines’ AND if anything, official airlines will give you a full refund if there’s a call to do so. Update: They make sure you can’t get a refund/chargeback due to COVID by doing their dumb FORCE MAJEURE. Guys, just don’t book through here or any other third party. You will save yourself the headache and money.
They are thief and liar
by beddua123 on 2020/08/25 04:40
2 times back to back they did it to me. They sell ticket seems very cheap Some how they manipulate and charge twice. They are not even sorry about it. No customer service no one try to help. Very bad
Horrible customer service
by Woucheer2003 on 2020/08/23 22:15
They changed our itinerary in claim they sent us a notice in the app to except it with a four hour only acceptance time. The morning of the flight they sent us an itinerary which had us an eight hour layover in Vegas and during that layover they had us flying out of Dallas at 1:30 PM when we flew out of Vegas at 7 PM. Because of missed flight out of Dallas they flagged us as a no-show, which then gave them the excuse to not help. Final destination was ATL. They left us stranded in Dallas at midnight with a 2 year old and no help. They said we probably wouldn’t even get a refund.
Worst app for plan a flight
by zezaar on 2020/08/21 20:30
I plan my flight and now they suddenly cancel my flight and the new itinerary is gonna cost me A LOT more, kiwi is not a good app in a few words
0 start
by valeyonose on 2020/08/21 17:01
They did my flight wrong time so now I have to pay to change it
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn't have the opportunity to contact the customer with any line, since for this type of situation I don't have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi's purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Horrible!!!
by TXGIRL0210 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn't clear at the get go that is what was happening, and I am wondering whether they don't disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn't refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Never use this service
by Daezaez on 2020/07/23 18:05
I booked a trip through this service prior to covid and unfortunately my boyfriend and I were unable to go since the airlines canceled the trip. Kiwi initially made me pay to get assistance with a refund and has not communicated with me in a consistent manner on when we can expect our refund. We continue to get generic emails 5 months later telling us that there is a delay in refunding our trip due to the airlines giving them the money for the refund. I will never book through Kiwi again and i am in the process of filing complaints with the better business bureau, ripoff report, and other avenues. Yes the flights are cheap but, as the saying goes, you get what you pay for. In this case we paid to get ripped off. Just pretend this company is like covid-19 and keep your distance.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you're stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it's better on $100 $200 is more expensive but buying from the company itself.
The best option to travel right now! ✈️🥇
by juanffy on 2020/07/29 12:54
You are the best! I have always promoted them as the best option when buying a package to travel; and today with more reason I will continue to do so. Thank you very much for your concern on my unfortunate trip to Peru, this whole Covid-19 situation has affected us all, infinite thanks for the return, but rest assured, I will soon travel again and logically you will be my first option to purchase my tickets, because you deserve it! Much success always! 👏🏼👏🏼👏🏼 ♥✈️ 🥝😉
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
Worst. Ever.
by Purple Innej on 2020/08/05 21:36
Worst travel company I have ever seen and will NEVER use them again. I had to deal with multiple companies making cancellations due to medical emergency and COVID and none of the others gave me nearly the headache Kiwi has. It’s been 6 months since I applied for a refund. They didn’t bother to cancel with the airlines before our flight, despite the fact I notified Kiwi of the cancellation 3 weeks before the flight. I finally reached the airline directly, paid them an additional $140 due to Kiwi’s incompetence, and STILL Kiwi hasn’t issued a refund or a denial letter. Their policy is refund decisions within 30 days. Then they said it could be 90 days. Then they admitted it may actually be more than a year, and the answer could still be “no refund.” Just awful.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
Do NOT Trust This Service
by Cheapest Skater on 2019/09/29 19:57
At a connection in a foreign country the airline refused to honor the ticket purchased through kiwi. Stranded in a foreign country, kiwi’s support requested more money than the original ticket to resolve. Being held hostage kiwi’s hostage demands were met. It did not resolve the problem. Then kiwi says you need to purchase a ticket there at the counter. Of course the prices for last minute tickets are outrageous and not affordable. Currently have been stranded by kiwi at the airport going on 3 days. This seems criminal to me!!! I will begin writing airlines about this horrible service where these people sell tickets without knowledge of the airlines policies. Then charge customers an exorbitant fee while they are stranded half way through their trip in a foreign country! THIS PRACTICE SHOULD BE A CRIME!
Thank you!!!
by Piratco on 2020/02/04 18:45
Recently I had a situation when thr flight from Tortola to San Juan was delayed and thus I missed all my further flights. The guys at the check-in stand said that they could do nothing as my flights had been booked in different airlines. I made only one phone call to Kiwi service and everything was arranged in 10-15 minutes!!! They made something really incredible!!! Thank you!!! Feel sorry, that I was so happy that completely forgot the name of a girl who received my call that day
Great Company! American Traveler
by AfRo ToAd on 2020/01/15 15:45
I read a LOT of reviews about this company on google and honestly i was TERRIFIED when I booked. I thought I was scammed and they took my money but everything worked out very smoothly and normally for me. I arrived to the airports on time and was able to get my boarding pass from the app itself and was able to check in that way as well. Let ME be a living example that this company is legit and the apps UI is super smooth! I definitely will book with kiwi again I’m a happy traveler.
Best Travel App
by Mr. S's tip on 2018/11/04 06:41
The title says it all, I have found this app to most reliably offer the best prices on more airlines than any of the other at least 7 apps I’ve tried. Plus it’s easy to use, with good features. I especially like the option to choose multiple possible travel dates in a date range. Also, being able to enter an amount of days you’d like to stay at your destination (for instance 5-7) and get quotes for the best price of any those days, is quite helpful.
Worst booking service ever
by jacoozireview on 2019/08/03 21:16
The app does absolutely nothing to help with the travel process. Myself and many others(from online reviews and word of mouth) have been surprised that when you get to your connecting flight it turns out to be at a different airport and you end up paying more to get there and deal with much more stress than you would have going one way. The reviews on the app must have been paid for because if you do a little research online it doesn’t take much to find out this “service” is a scam. Also trying to get connected with their customer service is a strenuous process and overall a greater waste of time then helpful. I am warning all against booking with this app.
I will never use kiwi again
by Alexis Doreen on 2020/03/31 18:39
Their customer support was useless and made it impossible to get my refund. They are a greedy and cold hearted company and it’s really upsetting that they show no sympathy or even care for oversees travel during this pandemic. I bought my tickets back in October and am now expected to not receive my refund at the end of March. They said, “well you can travel there and we’ll find a way to get you home.” So when I don’t find a way home because US has shut down traveling from the UK and Europe I’m supposed to deal with the consequences instead of just helping me stay safe and cancelling my trip I paid with my hard labor. Cruel people. I could use that money to not get evicted from my home.
No Existing Customer Support
by Ralf: on 2020/05/14 18:59
Ok, you can find cheap flights with this app, the problem is when you need some help, help will not be available, at less you pay to receive support. Too many add-ons, in order to get the support and protection that you need. I purchased a flight from Medellin to Los Angeles and Los Angeles to Guadalajara. My flight from Medellin to Los Angeles was canceled because of the Colombian airports are closed, due to Covid-19. Since my first flight was canceled, I had no need for my second flight, because I will not be able to get to Los Angeles. I requested a refund, Kiwi says the refund will take up to 3 months because I didn't pay for upgraded customer support. I need the money to purchase a new flight, for the end of the following month, but no way to get a hold of Kiwi because they want more money so I can be able to call them or send them an email. My advice is to stay away from this company, because, with this Covid-19, I'm sure your trip will be affected, and you will not get the help to get a refund or change your travel schedule.
Money grab app
by Vashonm on 2020/03/30 19:36
Only buy for the airline! If any changes happen the charge you to rebook even though EU rules allow free rebooking and refunds! They only give you a credit which is less to than your price or they charge you a fee to ask the airline to refund you. Will never again book on this app or site will forever stick to google flights to find and book my trips! Update: ryanair cancelled my flight their website is offering full flight credits but kiwi is only offering partial credit and keeping the rest for themselves! Never book on this site again USE google flights to find them, they take you directly to the carriers sites and they dont keep any of your money!
If anything goes wrong, you're screwed
by saxgod on 2018/06/09 22:14
STAY AWAY!! Their whole marketing shpeel about how they'll cover delays, cancelations, etc. is a complete utter lie. My first flight was delayed by 3 hours and I couldn't make my second flight which departed 2.5 hours after my first flight was supposed to arrive. I managed to email them through the app before take off of the first flight, letting them know that I was not gonna make it. They're supposed to respond within 4 hours... I landed 11 hours later and had no email from them. I called their "emergency" number and it's basically just some Indian guy in a call center who can do nothing more than submit the same email I had already sent. I ended up buying a new ticket myself (150 euros) and I'm spending the night at the airport. It's well past the "maximum" 4 hour window they're supposed to get back to me. And if I had waited for them to fix the situation for me, I would have been totally screwed... This is clearly false advertising and I'm going to look into legal recourse when I get back. You've been warned...
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All Versions
4.0
6,114 total
 5
4,629
 4
470
 3
153
 2
86
 1
776
Current Version (4.39.0)
4.0
5,950 total
 5
4,513
 4
457
 3
150
 2
79
 1
751
Version History
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