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App name
kiwi.com: Cheap Travel Deals
Description
Find and book the cheapest trips with kiwi.com By connecting nearly a thousand airlines, train, and bus carriers worldwide, kiwi.com can offer you the cheapest tickets to anywhere on the planet. Best search in the travel industry Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools. Virtual Global Supercarrier Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination. Flexible tickets Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate. Global 24/7 customer support We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email. What the media says “kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler “So clever that once you understand how it works you cannot help but be impressed.” — Business Insider “kiwi.com helps you figure out where you can fly within your budget.” — The New York Times “kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
***BEWARE***
by rpmason on 2021/10/13 14:46
I would highly advise you not to use Kiwi for any travel booking, their customer support is non existent and they will do everything they can to delay any refunds. I wish I had booked directly through the airline.
Fake fares and no service, Kayak is not this awful
by Davehgfds on 2021/10/11 14:57
Really poor service. Basically none. I thought I would give them a try to save a few, thirty I think, dollars on a four hundred dollar fair. I’m sorry I did. Today, none months later, they responded to my negative review on the App Store. To date, in spite of numerous attempts to reach them they have never contacted me or even answered the phone. Two stars only because their app occasionally turns up an interesting routing. I would never try to buy another ticket from them.
Scammers
by azamat99 on 2021/10/10 23:05
Booked a flight on Wednesday. Received a reply on Friday saying price has gone up. Silly me, booked the same flight on their website, thinking they are legit. I called them asking hey I was able to book again so can you actually confirm this and not lie to me about price going up. They told me it was probably technical issue and I should receive an email confirming it soon. I receive an email telling me the flight has sold out, but when I go to their website, it’s still available. I call them back and tell them “hey it’s still available why you lying again?” Get me somebody who can help. Long story short after talking hours and days on phone with their agents and supervisors. Now Sunday,They tell me they will refund my money. The ticket i could have had for 200ish dollars is more than 600 $. I can’t tell you enough please don’t get scammed and deceived by them!!!
DO NOT USE this shady company
by CarrieT55555555 on 2021/10/08 23:16
Bait and switch on kiwi guarantee. Terrible customer service. PAINFUL. If you need help, enjoy drowning in the Bermuda Triangle of this terrible company. Would avoid at all costs. And I never write bad reviews but these people make travel stressful. :/
Prevent being Cheated!!!
by Birong Chen on 2021/10/08 18:50
My parents booked air tickets on this website. It has been more than a year since the plane did not take off due to the epidemic, and this website does not refund the money! Don’t book flights on this website! Just to prevent being cheated!
Beware people!!
by Sam101275 on 2021/10/08 15:11
Horrible experience!! I will make sure to let my family and friends how bad is your service!! You asked me not to bring a carry on bag while all other travelers on the same trip brought their own!! And you asked me to get a visa to Israel while my final destination was Istanbul and the final destination was Israel so I didn't actually need it!! I called and spoke with one of your agents and she was really rude and not helpful at all!!
Terrible app
by Er/c on 2021/10/08 03:34
My grandma booked a ticket but they couldn’t fly because of COVID and they tried to return the ticket but they never returned it please never book these tickets here it’s for y’all’s own good app it horrible
No Refund, almost been a year.
by avidtraveler88 on 2021/10/05 01:18
Our trip got canceled because of the coronavirus and they have yet to give us a refund for the flights. Never have I ever seen such worse customer support. Please stay away from this company.
Bad company
by denny xxxxxkn on 2021/10/04 18:50
Kiwi steals my refund money just like they do to thousands of other people I post and complain on their Facebook page and they file a complained about them stealing my money and I get send to FB jail . Now they are free to steal more peoples money without people posting they are stealing . They the ones who should be in Facebook jail forever !
حتى النجمه حرام فيهم
by بوثامر العنزي on 2021/10/02 01:20
حجزت الطيران ودفعت الفلوس وقالو مافيه حجز
Stay away from this app and website
by Ali2858 on 2021/10/01 19:21
With Covid-19 some countries have banned some foreigns to enter and requested visa. I called them to solve the issue and find another booking and they say they can’t do booking through phone and we don’t guarantee your booking because it’s visa issue. I agree with you about visa issue but you should have alternatives if it was the airline itself they will work hard to solve the issue. I found the alternative solution and was going to book new ticket to solve the issue However they will tell you solve it with the airline !!! Worst experience ever. With kiwi you will not get any solution, if you want to lose your money, buy tickets from kiwi and lose 💵
The worst horrible!!!! No ⭐️
by godgujjdsscnmoo on 2021/09/30 10:45
I spent over $450 for my flight; however my flight got canceled because Covid. After 4 months, I only got $76 for refund.
Buyer Beware
by Siradam__ on 2021/09/29 04:44
DO NOT USE THIS APP. THEY WILL ABSOLUTELY NEVER GIVE YOU A REFUND! SCAM!!!
Gracias
by paokristal on 2021/09/28 15:33
Me encanta esta aplicación
Benji
by idkfn rrbjdijsnebe bicenb en on 2021/09/27 10:33
I purchased a ticket for 242 dollars. When arrived at the airport I had to pay double for my luggage’s Unfortunately I’m unable to contact customer service the link does t work and customer service are so rude I had to rate this review 5 stars to let me send this complaint
Terrible website and service
by Saiying Li on 2021/09/26 21:15
please don’t ever purchase anything on this website, I purchased two 1 thousand dollar plane tickets but the flight got canceled. First they said they’ll need half a year to handle the situation, but after a whole year, they have not given me a refund. No response from the custom service. I have called the bank to help me get my money back but the bank are unable to help me due to the amount of time since I’ve bought the tickets. When I finally found a phone number connected to the company, they said they were only responsible for booking flights and hung up!? What kind of scam website is this? Please don’t fall for this scam.
Horrible service
by Marcela.356789 on 2021/09/24 10:47
Kiwi seems cool - I thought to myself when saw the good prices and nice interface. But it’s not, book with the airlines! I bought a ticket to Bogota, and what Kiwi hides is that the final destination was Equador. From Brazil to Bogotá we don’t need the RT-PCR, and I had an OTC negative exame with me. THEH DID NOT LET ME BOARD, since the final destination was Equador and they required the RT-PCR. Called kiwi. The problem was solvable they explained, just changing they in the system so it would be clear that I wasn’t going to land in equador. However, the slow service didn’t do it in time and I lost my flight and money, that Kiwi refused to give me back. I will never buy from them again. I will ensure none of my friends do. And if you’re reading this review: BOOK WITH THE AIRLINES!
Automatic checkin failure
by Yokowendingo on 2021/09/24 00:58
Checkin on app was good but cancelled out because of error in booking.Automatic checkin failed and wouldn’t allow me to check in for flight.
DO NOT USE KIWI!!!!
by Amanda Taz on 2021/09/23 13:35
4 days ago I bought a flight from Kiwi, and my card was immediately charged but I the flight did not show up in my Kiwi account, I got no email with a ticket or confirmation number, absolutely nothing from them, and no response to my attempts to contact them. They stole my money and left me out here with no flight to where I needed to go. Absolutely do not use or trust Kiwi.
Refund
by kiyaalex on 2021/09/23 08:41
This is the worst of all I canceled my flight and it’s still 2 year to get refund I don’t recommend this app or website
Terrible BEWARE DO NOT USE KIWI.com
by adrianmesko on 2021/09/22 15:12
I booked my flights through them because I thought there might be some changes and payed the extra to be able to do so. Their system is not processing any of my cards not on the app not on the desktop and I am unable to reach anyone by phone. BEWARE
شركة نصب واحتيال
by ابن عياد on 2021/09/17 15:49
احذر التعامل معهم اشتريت تذكرة سفر غير صالحة للسفر وبعد البحث اتضح بان هناك عملاء تم الغاء رحلاتهم '' احذروا منهم
Scammer
by tonybuttar on 2021/09/16 04:47
Big scammer company
Don’t throw away your money!
by dlajfjd on 2021/09/14 22:48
If you like unexpected adventures, being stranded in wherever else other than your destination with no option at a reimbursement not a rebooking; then this is the booking agency for you! 10/10
Do not book through KiWI
by Depp andrus on 2021/09/13 15:32
Do not use this company to book airline tickets! I purchased $2000 tickets, they cancelled my flight, changed the day it took off and landed and would not refund me ANY money! Supervisor never called me back. I never leave reviews but this company is despicable!
SCAM!
by Lazy rainy day on 2021/09/10 20:51
I usually use Kayak. Not clue why I switched. They will take your money!! Rude. I feel sorry for the people working for them.
Watch out for hidden fees
by <XxxDemonxxX> on 2021/09/10 20:38
Sure, they give you about the lowest price. You think you’ve paid for all, and get surprised at the airport with the extra fees. That’s happened twice now, and so it turned out not to be such a good bargain after all.
Very bad
by Almarshedi on 2021/09/10 12:55
Don&#39;t get the money back 👎🏻👎🏻
Boarding Pass to Wallet needed
by HPA_ on 2021/09/10 02:39
Awesome app. Just needs to allaw saving boarding passes to apple wallet
Horrible Support
by 143B33r@! on 2021/09/09 03:17
The worst customer service ever. Horrible experience that came with an expensive consequences. After waiting 3 month for them to process my canceled flights refund… they stopped answering and never refunded me!!!!! I Do NOT recommend doing business with them.
This App Will Steal Your Money.
by crestedlynx on 2021/09/08 18:23
The first time I used this app, they offered me a refund for the baggage I had to pay extra for that they guaranteed I wouldn’t have to. I NEVER received it no matter how many times I contacted them. Whatever, it was $60, I gave up. This time around, my flights were cancelled due to Covid. I applied for a refund OVER a year ago. They status of my refund has says “money received” from the airline for MONTHS. When I contact them all I get is false promises. I’m ready to get the law involved, these people do NOT care about their customer’s money.
Worst app EVER
by hisrodness on 2021/09/06 22:55
They stole my $900. Couldnt use my flights i booked because the country’s quarantine policy changed… They took a month to get back to me to offer me $10 back.
It’s completely fraud app for traveling
by RizAziz on 2021/09/05 03:48
I have such a bad experience with this app it’s completely fraud and fake
DO NOT BOOK ANYTHING HERE!!!
by LostreB90 on 2021/09/03 12:28
Kiwi is the worst ever! I booked a ticket and my last name wasn’t correct, I was tryingFor a month to call them and change my last name and they were telling me to wait our team is going to process it and fix it and two days before my trip they tell me that I can’t change my last name also they didn’t give me my money back
Make money
by BirKabir on 2021/08/31 21:23
Every ticket I picked its price, it got raised everytime I wanted to check out, and not by $5 or $10 freakin $150. Hence, pass!
Don’t use it - secure your $$
by NicknameCz on 2021/08/24 17:19
They provide crappy service - charge you some extras, but once you want to use it - no way!! Stay away - save your mental health &amp; $$$.
Slow respond.
by ryan sastro on 2021/08/23 20:54
Slow resond. I want you to refund my ticket.
Book direct or with a more legit 3rd party
by travelocity4ever on 2021/08/20 14:21
A year and a half later, and I’ve received a partial refund on fully refundable tickets. Flights were cancelled by the airline, so understandable, but the airline confirmed refunding kiwi one year prior to us receiving only 1/3 our money back. The shady business practices don’t stop there either…
Horrible 3rd Party
by 1746955 on 2021/08/18 16:42
The airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the airline could not do it. I had no control of last minute covid and vaccine changes. The airhelp I purchased was of no benefit. The 24/7 customer service advertised is valise and misleading. The US customer service line only operates from 7am-3pm. When I finally got to customer service the agent was hostile refused to acknowledge any fault claimed I could have contacted but I couldn’t because it was a flight outside those time periods. Then refused to even let me speak to a manager. All I wanted was credits or a partial refund. Kiwi has been an incredible disappoint. Between 5-30$ of benefits that didn’t help my situation additionally for luggage fee automatically place a fee over 23kg. So for my entire round trip 1 checked bag would cost 500$ I declined and paid through the airlines. My 1 bag cost 120$. Be very careful of this company.
Do NOT use them to book flights
by LoBalls on 2021/08/18 16:23
My husband and I purchased two round trip tickets to Europe in Jan of 2020. Our flights were all cancelled due to Covid, and we requested our refund through kiwi, as they instructed us to. To this day, we have not seen a penny of the $2500. When checking the status, kiwi says that they are waiting to receive our refunds from the airlines. However, I contacted the airlines and they refunded our ticket prices to kiwi at the same time they cancelled our flights (May of 2020). There is no phone line to speak to anyone- you must input a confirmation code of a current trip in order to get through to an actual person, and if you don’t have one, they hang up on you. I have tried their virtual chat MANY times and never get any satisfactory response, just lies and empty promises. I have never been more infuriated with a company in my entire life. My husband finally got an email that they are refunding us one of the legs of the flight (just a fraction of our total cost) and he must choose how he wants to receive his refund, but when he logs in the only option is to receive a kiwi credit. Save yourself the gray hairs and rage and never, EVER book with them.
Lo peor de lo peor y no ahorras casi nada.
by Melasme on 2021/08/17 23:40
Ya tengo mas de 6 meses esperando el reembolso de varios vuelos. No compren aquí nada.
SCAM
by riverae11 on 2021/08/17 12:49
Do NOT book any flights with kiwi. The cheaper pricing may seem appealing but it is absolutely not worth it. I had my flight cancelled due to the country I was visiting being shut down. This was not by my doing and I paid for the insurance as well. Over $800 I have not received. I processed a refund request through the app in April the moment I saw the flight was cancelled. It’s now August and I have yet to hear back.
لا تتعامل معاهم نصيحة
by ad.keetoo on 2021/08/14 19:09
البرنامج و الموقع مره سيئ ولا يردو على الرسائل ولا يوجد رقم تتصل به ، باقو فلوسي الله يلعن ده موقع
Reunited vacation
by re.hab on 2021/08/14 14:09
Kiwi ruined my travel plans and cost me hundreds extra in rebooking fees because of their complete lack of customer service. Do not use this app.
It was fairly easy to use
by MrsMagy on 2021/08/10 23:58
Was redirected from Skiplagged first time using it was just as simple as Skiplagged but I downloaded the app so may use in the future
No refunds
by Cynino on 2021/08/09 22:18
So I paid more for the standard ticket thinking I could change it without fees … like all normal carriers … only to find out I can’t change my flight anytime after 48 hrs before I leave - even the return date which is 3 weeks away. I’ve NEVER bought a ticket that doesn’t let you use at least the ticket price with change fees. PLUS once you get in and get charged for everything the savings wasn’t worth it. Worst carrier ever. Never again.
Update
by Luistuna on 2021/08/07 23:00
Before this new update the app was working fine. Now it’s very buggy please change. I love the fly anywhere feature.
Don’t expect a refund or good customer service
by Pogi V on 2021/08/05 16:46
Kiwis customer service is a joke. They hung up on me multiple times they respond to the chat like months later which is completely useless. They do not try to help you. I called them every day about 3 times a day and my issue was never resolved my flight is today..
Unresponsive to multiple customer service attempts
by DirtySouthJosha on 2021/08/03 17:44
I rarely write a review, let alone a bad one, but I’m quite frustrated with Kiwi. I booked a trip and in my haste booked the wrong date (my error!). I immediately reached out to Kiwi via the app and have yet to hear back from them (over a month later). Ive made multiple follow up attempts and no one has responded at all. I understand the error was my own and if there policy is to not work with you, I can (begrudgingly) accept that, but to not respond at all is concerning and warrants a review. Kiwi, if you read this, I’d still be super open to discussing a way to recoup the $500 I mistakenly spent!
They have a long way to go.
by Raymond Viajando on 2021/08/03 06:04
Definitely stick with Expedia or another booking app. The two times I used Kiwi both times it was a nightmare. Reservations take forever to process, and multiple times Kiwi was unable to process ordered entirely. They have a long way to go until they become good enough to be competitive.
Do not use
by jamescardenas on 2021/08/02 13:14
Are used to Keewee and it came up as fraud on my debit card so it’s closed. They still ended up getting the money so I went through with booking the flight the rest of the way and after my flight was canceled 30 minutes before I was supposed to board. I did not get refunded to my bank account I got refunded to a Kiwi credit card when I no longer want to use the app. I have been trying to contact these people for a month now and I have gotten no response. THIS COMPANY IS TERRIBLE
Worst booking app ever!
by hhuuahah on 2021/08/01 20:28
So we booked a flight to Turkey and on the way the charged us for almost everything. They charged us for carry on baggage, check in and other stuff. On the way back we missed our flight but the plane left 30 minutes early and they didn’t help with finding or covering for another flight. So we had to stay at that airport for the rest of the night until we could find another flight. I’ve never seen a booking app this bad especially with the customer service. When on a call they kept me waiting for hours and hours and they kept on hanging up and never calling back.
Flight canceled
by frederickHa on 2021/07/31 18:12
I had a flight canceled due to mechanical problems from McCook Nebraska I never received a refund
So far so, so mediocre
by Jumpturn on 2021/07/28 14:30
I could list the sh** they put you through on this sorry carcass of a cargo carrier but just follow this direction: DO NOT. Just. Don’t.
Sticking with 1 Star
by Fuechee on 2021/07/25 23:11
I wrote about how customer service is non-existent. I just received a response today after almost two weeks. Long story short, I placed a request to change my return flight and paid $300 for it. After placing that request, I saw an option (never showed before) to obtain a refund. It seems this refund is for the involuntary cancellation of the original return flight. Naturally, I took the refund. This all happened in the span of two hours. Now, I am being told that the flight has been canceled and can’t be reinstated. The app still shows that my return flight request is being processed (it’s been two weeks now!). This app is a SCAM and until they can show me otherwise, they took $1400 from me.
Please Avoid
by will_w_l on 2021/07/16 21:58
After checking in with my airline, my flight time didn’t match up with the one I booked through Kiwi. Unfortunately, there is no customer service line or other method in place for getting help with this issue (their website locked me into an infinite sign-in loop) so I’m stuck with the wonky flight. Do yourself a favor and just book through the airline. At least then you can get help when issues arise.
Airline said I’m not in the flight and kiwi.com not answering the phone!!
by nathanmintz on 2021/07/16 16:26
The worst service ever!!! They will pay for the fact I’m stuck here instead of being only destination!!!
Refund
by GabrielB13 on 2021/07/13 23:56
I ended up testing positive for COVID and wanted to prevent spreading the disease so I reached out to kiwi and they told me it will take 3 months for my refund. This was April 15, 2021 it is now July 13,2021 and I still haven’t received my refund neither have I been getting responses about my refund. I recommend not even wasting your time buying a ticket from this company.
Avoid at all costs
by k hcyotixyic on 2021/07/13 00:01
They are a nightmare, you deserve whatever happens if you use them!!!
Needed to change flight date
by flex1top on 2021/07/12 22:39
No one is available to help! Had no choice but to cancel the flight and book with Booking.com (where you actually can get someone to help). I had to provide flight details to Thailand to receive a COE. Finally got a response 3 weeks after the flight apologizing for late response and an excuse they are busy. Then a line stating I cannot get a refund. So I lost $1500 because they have a back log. This is their fault but I pay the price because I cannot get a hold of anyone until two days before the flight. This site is just garbage! They lie and there is no one to talk to!! Lies…
Trash 🗑
by kickkkkkasss on 2021/07/10 12:53
This app is garbage. I don’t recommend any one getting this app
Crooks
by gui_ramos on 2021/07/09 09:36
Kiwi is a crooked company that will take your money and never issue refund. They will take the refund from the airline, make you wait for years, then give you some crumbs, less than 10% of the original fare. Don’t use kiwi, buy directly from the airline or a reputable dealer.
Doesn’t make sense
by efgrfvsf on 2021/07/02 16:45
They wouldn’t let me book a flight in America without a passport
Bad bad
by fast and handsome on 2021/07/02 15:05
Kiwi company/app gave me a flight that was changed when we arrive at the airport without previous email or text message. There was another passenger in our group who DID get the email with the changes, but not the other 10 passengers. Horrible service! I hope they are more attentive to these important changes.
Scammers
by doggy_power8 on 2021/07/01 23:25
For a year and a half I have waited for the sum of $1,132.00 from Kiwi as I booked a flight with Ryan Air through them. The flight was cancelled due to COVID. When I initially requested a refund, they asked for $21.64 to get my money back from Ryan Air. A year and a half later, they sent a refund for $21.64 but not for the $1,132.00. They then said to contact Ryan Air. Often they are automated responses. You can never get a live person. This company is a scam and is sitting on my money and many other people&#39;s money. DO NOT BOOK WITH THEM.
Fraud
by liz2556 on 2021/07/01 19:09
This website and app are complete fraud! When you go through the booking they give you an error but charge you anyway. I was charged for the same flight multiple times. The reps refuse to work with me and refund me my money. I was charged for 4 different flights for the same passenger. Do not use this site!
Book directly with airline
by Aron703 on 2021/06/29 11:15
this app is really dangerous. You have no flexibility to ever change your flight if there’s changes because of Covid restrictions.
Zero customer service
by Abdullah crow on 2021/06/26 03:27
Zero customer service
Book through the airline directly
by Anonymus 01927373824842 on 2021/06/21 08:37
My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.
Over charged / 0 Stars 👎🏽
by Mrs.dallas2017 on 2021/06/16 17:24
I used this app because I thought it would help me find cheaper flight and it did the first time but the last two times I’ve used this it has overcharged me 100 dollars then what was say on the website??? And the first time they booked to separate tickets so I had to pay at the airport for two bags on a connecting flight so I might as well have bought the ticket from the airline don&#39;t use this app it’s a SCAMMMMMM And I would have liked to give it 0 stars 😒
Scam artists
by Adnan3001 on 2021/06/15 22:48
This company is among the biggest scam artists as far as online travel agents go. They’re completely uncompromising and willing to throw all of their burden onto the customer if anything goes wrong, despite not offering anything cheaper than competitors. Avoid this scum at all costs.
Scam
by tony ende on 2021/06/15 18:38
I booked one flight on here which was cancelled so I accepted the credit to rebook a new flight and that second flight was cancelled. Finally I rebooked a third time, which was then cancelled yet again. At this point I believe I am more than owed my refund, after seeing the reviews for this app I wish I knew better. They don’t ever communicate, I sent messages and emails and have received nothing in return. I urge you all to report them as everyone who has called this app a scam is incredibly correct.
Card Payments don’t work
by GonzaloAndre28 on 2021/06/14 19:29
Hard to pay with any card. Impossible. I had to use PayPal
Terrible, do not use kiwi
by Disappointed traveler 1 on 2021/06/11 02:24
My mother and I booked a flight last year to Europe and the flight was cancelled due to COVID . The flight was over a year ago at this point and we have called several times, sent emails and messages to have yet to receive a refund on our cancelled flight. They took our money from us and we are out $1000 from all of this. I have never been more frustrated with a service than this one, completely unacceptable
Lo peor
by shinorubio87 on 2021/06/09 22:39
Mala comunicación y mal servicio al cliente tuve una mala experiencia por un error y jamás me devolvieron el dinero me arruinaron mis Vacaciones
Worst customer service and app
by alrasheed212 on 2021/06/09 18:57
Such a bad app. Slow and algorithm is horrible and doesn’t give your workable flights! And when calling customer service, they immediately go into defense rather than showing any sign of empathy
???
by DG3nT on 2021/06/08 07:10
Don’t show flights if they aren’t available!
You will lose your money
by Tokming on 2021/06/06 00:36
I spent 3,800 dollars to book a ticket, and they had no reason to refund the full amount. The flight was cancelled, and they only refunded 11 dollars! If you want to waste your money, use this website! They also don&#39;t have a customer service phone!
Customer Service Nonexistant
by jtvdgnfrh on 2021/06/05 03:02
Whatever you do stay away from this site or app. They have flat out stole my money and even after trying to dispute it on my credit card they decided to go back and say the flights were non refundable. However they are only thing is I can’t call airlines myself because they hold on to all the booking information and won’t disclose it to me. So now I’m out $1,800. It’s been over a year still trying to get my refund back due to covid. I’ve tried calling, emailing, and sending messages through the app. They have decided to completely ignore me. You can only call their customer service if your flight is within 3 days otherwise it hangs up on you.
Half scam
by r3xsurf on 2021/06/04 23:11
My flight through kiwi was delayed not hours… but 3 days! Forcing me to make changes which they required an additional charge to make. They then said changes need to be made 24 hours before my flight which my new flight was now over 72 hours away. They would not credit any of it. And since the change of flight is now more wanted me to pay even more for a ticket change. I had no options and had to get home and unless i wanted to wait 3 days longer to leave had to fork up and just buy my own ticket through the airlines itself.
Buggy and frustrating
by 4758633 on 2021/05/23 14:45
Have tried Multiple times. To book the same flight via the app and get to the very last step of the booking and There&#39;s no way to access/click the final accept button. It&#39;s covered with the policy link.
Donate to charity instead of using Kiwi
by DobraDay on 2021/05/20 22:49
May as well give to a worthy cause opposed to using this awful company! Look at all the reviews of everyone posting their nightmare stores after Kiwi literally left people stranded. They stole from me for the first and last time. It is better to use the airlines and deal with them directly. These people do not care how much of a dire situation you are in, they have your money and will not help.
I wish a zero star option existed
by Dobra Lifer on 2021/05/20 11:52
This company provided zero customer service after the sale. Once my credit card was charged there was zero interest in assisting when it was needed. The policies Kiwi created are ridiculous and does not coincide with real world travel, especially with a pandemic in effect. If I were Tom Hanks in Castaway stuck on an island for years....I would rather stay there than use Kiwi. Updete: Kiwi continues to remove my reviews from the App Store. I have attempted to repost, even on different phones and it “vanishes “ after seeing the review post.
Get ready to lose your money!
by juhnior on 2021/05/18 11:25
So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th. It’s been 4 months now and absolutely no update from Kiwi. I sent a message a month ago and I still didn’t get any response. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…
Worst experience ever
by Duduzinho1603 on 2021/05/12 21:03
My wife bought a ticket from Salt Lake to Minneapolis. They were doing a stop in Denver, but when she was boarding in Salt Lake, something happened with the airplane that got her flight delayed by 3 hours. That wasn’t the problem, the problem now is that with that delay she didn’t have time to board in Denver and Kiwi doesn’t protect you from situations like that. So the app offer me for a refund which doesn’t make any sense, or to switch to another flight paying 3x more what we paid on the first time. Just TERRIBLE !!!
DO NOT DOWN OR BUY ANY FLIGHTS !
by KimBarcenas on 2021/05/11 19:07
Kiwi is a scam long story short , Kiwi does not refund anything even if they are at fault. They canceled my flight with no authorization and claimed they would refund but never did. Unless you want a head ache! We are in MEXICO and they just canceled it with no reason to why they did.
Nightmare Scenario
by Academy of the Stunned on 2021/05/07 01:50
I have just endured the worst flight booking of my life thanks to Kiwi. Apparently I am still flying to the destination I paid for, but there was an additional 30 Euros charge that literally came out of the blue - and was exacerbated by the fact that the website does not have a landing page for the customer to CHECK ALL DETAILS ONE MORE TIME before submitting into the void. No. No. No. Do not be tempted by “low prices,” I beg you - there has to be a better company than this outfit held together by bubblegum and shoestrings.
Save your money
by hakefromstatefarm on 2021/04/28 04:43
I made a trip before everything with COVID started getting crazy and once it did I requested for my trip to be canceled. They allowed me to cancel the trip but I had to pay for their cancellation team to process it. It is now been about four months and I still have not seen my refund.I have called about once per month and each time they just say we are working with the airlines and are waiting on them. The only weird part about this is I booked a trip with the same airline not through Kiwi.com and they gave me my money back instantly. I understand right now Covid makes things difficult but if I am being completely honest I don’t think I will ever use Kiwi.com again. It’s just very frustrating to call the customer service number and not be able to get connected to the person who is actually processing the refund. Update over a year later no refund
Terrible
by shark2000200 on 2021/04/24 14:47
Scamming app
3 Months yet no refund
by Yiyihasissues on 2021/04/23 17:23
I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!
You Probably Won’t Save Money
by Natchet on 2021/04/20 13:48
I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.
Kiwi I need my money
by Frank Teodoro on 2021/04/09 19:37
They voided a payment and I haven’t gotten my money back a scam if I can rate a 0 star I would worst place to buy always tryna scam
Sends spam notifications - just use website instead.
by Jimbo Mageek on 2021/04/09 09:17
This app sends promotional (spam) notifications, and there’s no way to disable that without turning off all notifications that I see. How very disrespectful of them. They also make it very hard to find help for these kinds of issues without signing up for an account with them. I didn’t need an account to buy tickets but I need an account to find out how to disable their spam notifications? Instead it’s better to just use their website when needed.
Horrible!!
by glsgirl on 2021/04/07 05:30
Never will I ever use this app again! I hate people that swindle their way in to making money... greed is a very ugly thing!!
Really great customer service
by sweeetjd on 2021/04/04 22:26
I was scheduled to fly out of Italy on the day a national airline workers strike was scheduled to take place. Kiwi got me a hotel in Rome, and rescheduled my flight free of charge. In fact, they did this when they didn’t have to. I scheduled the flight without checking if a strike was going to take place, even though Kiwi warned me that this may happen. They told me they might not be able to help if I scheduled on one of these dates, but they went above and beyond the terms of service and helped me anyway.
KIWI REFUND
by jonny tzo on 2021/03/30 06:12
If I could give a zero star I would. Never been the one to leave a dishonest review. But man, what a time it’s been with kiwi. Makes me more sad than mad to be honest. It’s been about 9 months with no refund of over 500 dollars and I just don’t get it. Tried calling, emails, reaching out to my bank. Nothing works.
Worth company
by natashenka5 on 2021/03/29 22:23
This company is not professional and provides you not valued tickets. And the worst part of it you will find out it only at the reservation desk
Do not use!!!
by Cassese,A on 2021/03/29 02:41
They advertise as if they are cheaper and make things easier for you but it’s the complete opposite &amp; They will not refund you for ANYTHING!!!! So diss appointed with this site/app NEVER AGAIN.. Wish I would have checked these reviews first hand.. DON’T DO IT!!
Scam - DO NOT DOWNLOAD
by Darkcreek007 on 2021/03/28 18:26
They’re kiwi guarantee is a complete scam. Booked a flight last year during quarantine (obviously couldn’t go) still waiting for my 2000$ ticket to be refunded or even changed into a new ticket but the customer service is intolerable and the purpose of the “guarantee” allows them to indefinitely take your money legally. Please report and tell everyone you know to avoid this app/website/service.
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great &amp; so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio &amp; then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin &amp; was right. The app has awesome potential to be great. It’s just very glitchy &amp; difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren&#39;t making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security &amp; lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, &amp; I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Horrible 3rd Party
by 1746955 on 2021/08/18 16:42
The airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the airline could not do it. I had no control of last minute covid and vaccine changes. The airhelp I purchased was of no benefit. The 24/7 customer service advertised is valise and misleading. The US customer service line only operates from 7am-3pm. When I finally got to customer service the agent was hostile refused to acknowledge any fault claimed I could have contacted but I couldn’t because it was a flight outside those time periods. Then refused to even let me speak to a manager. All I wanted was credits or a partial refund. Kiwi has been an incredible disappoint. Between 5-30$ of benefits that didn’t help my situation additionally for luggage fee automatically place a fee over 23kg. So for my entire round trip 1 checked bag would cost 500$ I declined and paid through the airlines. My 1 bag cost 120$. Be very careful of this company.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON&#39;T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn&#39;t have the opportunity to contact the customer with any line, since for this type of situation I don&#39;t have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi&#39;s purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Horrible!!!
by TXGIRL0210 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn&#39;t get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
You Probably Won’t Save Money
by Natchet on 2021/04/20 13:48
I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.
3 Months yet no refund
by Yiyihasissues on 2021/04/23 17:23
I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Don’t Book Any Travel With KIWI - your $$ is gone
by Stpete markus on 2021/01/06 13:20
Like many people this year I had a planned trip to Europe that was canceled due to the pandemic. Kiwi books you through various airlines on their own card, but charges your card directly with their agency. I was able to speak with customer service at Norwegian air and found out that they had already refunded my airfare directly to Kiwi. Unfortunately, with Kiwi, you are not allowed to speak to anyone over the phone apparently… All interactions go through either email or text messages through their website. It has been over seven months since I know that they received a refund from the airline, and they have still yet to refund anything to me. You’re better off booking everything directly with the airlines. Any bookings you make with this company, just beware that you are risking not getting any money back.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
Book through the airline directly
by Anonymus 01927373824842 on 2021/06/21 08:37
My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn&#39;t clear at the get go that is what was happening, and I am wondering whether they don&#39;t disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn&#39;t refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Never use this service
by Daezaez on 2020/07/23 18:05
I booked a trip through this service prior to covid and unfortunately my boyfriend and I were unable to go since the airlines canceled the trip. Kiwi initially made me pay to get assistance with a refund and has not communicated with me in a consistent manner on when we can expect our refund. We continue to get generic emails 5 months later telling us that there is a delay in refunding our trip due to the airlines giving them the money for the refund. I will never book through Kiwi again and i am in the process of filing complaints with the better business bureau, ripoff report, and other avenues. Yes the flights are cheap but, as the saying goes, you get what you pay for. In this case we paid to get ripped off. Just pretend this company is like covid-19 and keep your distance.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you&#39;re stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
Ms. Iuliia
by IuliiiaD on 2020/12/11 12:39
Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case. Update: 3 months have passed since this review and nothing changed and no one contacted me regarding my issue
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it&#39;s better on $100 $200 is more expensive but buying from the company itself.
The best option to travel right now! ✈️🥇
by juanffy on 2020/07/29 12:54
You are the best! I have always promoted them as the best option when buying a package to travel; and today with more reason I will continue to do so. Thank you very much for your concern on my unfortunate trip to Peru, this whole Covid-19 situation has affected us all, infinite thanks for the return, but rest assured, I will soon travel again and logically you will be my first option to purchase my tickets, because you deserve it! Much success always! 👏🏼👏🏼👏🏼 ♥✈️ 🥝😉
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
Worst. Ever.
by Purple Innej on 2020/08/05 21:36
Worst travel company I have ever seen and will NEVER use them again. I had to deal with multiple companies making cancellations due to medical emergency and COVID and none of the others gave me nearly the headache Kiwi has. It’s been 6 months since I applied for a refund. They didn’t bother to cancel with the airlines before our flight, despite the fact I notified Kiwi of the cancellation 3 weeks before the flight. I finally reached the airline directly, paid them an additional $140 due to Kiwi’s incompetence, and STILL Kiwi hasn’t issued a refund or a denial letter. Their policy is refund decisions within 30 days. Then they said it could be 90 days. Then they admitted it may actually be more than a year, and the answer could still be “no refund.” Just awful.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
Do NOT Trust This Service
by Cheapest Skater on 2019/09/29 19:57
At a connection in a foreign country the airline refused to honor the ticket purchased through kiwi. Stranded in a foreign country, kiwi’s support requested more money than the original ticket to resolve. Being held hostage kiwi’s hostage demands were met. It did not resolve the problem. Then kiwi says you need to purchase a ticket there at the counter. Of course the prices for last minute tickets are outrageous and not affordable. Currently have been stranded by kiwi at the airport going on 3 days. This seems criminal to me!!! I will begin writing airlines about this horrible service where these people sell tickets without knowledge of the airlines policies. Then charge customers an exorbitant fee while they are stranded half way through their trip in a foreign country! THIS PRACTICE SHOULD BE A CRIME!
Sticking with 1 Star
by Fuechee on 2021/07/25 23:11
I wrote about how customer service is non-existent. I just received a response today after almost two weeks. Long story short, I placed a request to change my return flight and paid $300 for it. After placing that request, I saw an option (never showed before) to obtain a refund. It seems this refund is for the involuntary cancellation of the original return flight. Naturally, I took the refund. This all happened in the span of two hours. Now, I am being told that the flight has been canceled and can’t be reinstated. The app still shows that my return flight request is being processed (it’s been two weeks now!). This app is a SCAM and until they can show me otherwise, they took $1400 from me.
Really great customer service
by sweeetjd on 2021/04/04 22:26
I was scheduled to fly out of Italy on the day a national airline workers strike was scheduled to take place. Kiwi got me a hotel in Rome, and rescheduled my flight free of charge. In fact, they did this when they didn’t have to. I scheduled the flight without checking if a strike was going to take place, even though Kiwi warned me that this may happen. They told me they might not be able to help if I scheduled on one of these dates, but they went above and beyond the terms of service and helped me anyway.
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kiwi.com: Cheap Travel Deals
Description
Find and book the cheapest trips with kiwi.com By connecting nearly a thousand airlines, train, and bus carriers worldwide, kiwi.com can offer you the cheapest tickets to anywhere on the planet. Best search in the travel industry Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools. Virtual Global Supercarrier Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination. Flexible tickets Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate. Global 24/7 customer support We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email. What the media says “kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler “So clever that once you understand how it works you cannot help but be impressed.” — Business Insider “kiwi.com helps you figure out where you can fly within your budget.” — The New York Times “kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
***BEWARE***
by rpmason on 2021/10/13 14:46
I would highly advise you not to use Kiwi for any travel booking, their customer support is non existent and they will do everything they can to delay any refunds. I wish I had booked directly through the airline.
Fake fares and no service, Kayak is not this awful
by Davehgfds on 2021/10/11 14:57
Really poor service. Basically none. I thought I would give them a try to save a few, thirty I think, dollars on a four hundred dollar fair. I’m sorry I did. Today, none months later, they responded to my negative review on the App Store. To date, in spite of numerous attempts to reach them they have never contacted me or even answered the phone. Two stars only because their app occasionally turns up an interesting routing. I would never try to buy another ticket from them.
Scammers
by azamat99 on 2021/10/10 23:05
Booked a flight on Wednesday. Received a reply on Friday saying price has gone up. Silly me, booked the same flight on their website, thinking they are legit. I called them asking hey I was able to book again so can you actually confirm this and not lie to me about price going up. They told me it was probably technical issue and I should receive an email confirming it soon. I receive an email telling me the flight has sold out, but when I go to their website, it’s still available. I call them back and tell them “hey it’s still available why you lying again?” Get me somebody who can help. Long story short after talking hours and days on phone with their agents and supervisors. Now Sunday,They tell me they will refund my money. The ticket i could have had for 200ish dollars is more than 600 $. I can’t tell you enough please don’t get scammed and deceived by them!!!
DO NOT USE this shady company
by CarrieT55555555 on 2021/10/08 23:16
Bait and switch on kiwi guarantee. Terrible customer service. PAINFUL. If you need help, enjoy drowning in the Bermuda Triangle of this terrible company. Would avoid at all costs. And I never write bad reviews but these people make travel stressful. :/
Prevent being Cheated!!!
by Birong Chen on 2021/10/08 18:50
My parents booked air tickets on this website. It has been more than a year since the plane did not take off due to the epidemic, and this website does not refund the money! Don’t book flights on this website! Just to prevent being cheated!
Beware people!!
by Sam101275 on 2021/10/08 15:11
Horrible experience!! I will make sure to let my family and friends how bad is your service!! You asked me not to bring a carry on bag while all other travelers on the same trip brought their own!! And you asked me to get a visa to Israel while my final destination was Istanbul and the final destination was Israel so I didn&#39;t actually need it!! I called and spoke with one of your agents and she was really rude and not helpful at all!!
Terrible app
by Er/c on 2021/10/08 03:34
My grandma booked a ticket but they couldn’t fly because of COVID and they tried to return the ticket but they never returned it please never book these tickets here it’s for y’all’s own good app it horrible
No Refund, almost been a year.
by avidtraveler88 on 2021/10/05 01:18
Our trip got canceled because of the coronavirus and they have yet to give us a refund for the flights. Never have I ever seen such worse customer support. Please stay away from this company.
Bad company
by denny xxxxxkn on 2021/10/04 18:50
Kiwi steals my refund money just like they do to thousands of other people I post and complain on their Facebook page and they file a complained about them stealing my money and I get send to FB jail . Now they are free to steal more peoples money without people posting they are stealing . They the ones who should be in Facebook jail forever !
حتى النجمه حرام فيهم
by بوثامر العنزي on 2021/10/02 01:20
حجزت الطيران ودفعت الفلوس وقالو مافيه حجز
Stay away from this app and website
by Ali2858 on 2021/10/01 19:21
With Covid-19 some countries have banned some foreigns to enter and requested visa. I called them to solve the issue and find another booking and they say they can’t do booking through phone and we don’t guarantee your booking because it’s visa issue. I agree with you about visa issue but you should have alternatives if it was the airline itself they will work hard to solve the issue. I found the alternative solution and was going to book new ticket to solve the issue However they will tell you solve it with the airline !!! Worst experience ever. With kiwi you will not get any solution, if you want to lose your money, buy tickets from kiwi and lose 💵
The worst horrible!!!! No ⭐️
by godgujjdsscnmoo on 2021/09/30 10:45
I spent over $450 for my flight; however my flight got canceled because Covid. After 4 months, I only got $76 for refund.
Buyer Beware
by Siradam__ on 2021/09/29 04:44
DO NOT USE THIS APP. THEY WILL ABSOLUTELY NEVER GIVE YOU A REFUND! SCAM!!!
Gracias
by paokristal on 2021/09/28 15:33
Me encanta esta aplicación
Benji
by idkfn rrbjdijsnebe bicenb en on 2021/09/27 10:33
I purchased a ticket for 242 dollars. When arrived at the airport I had to pay double for my luggage’s Unfortunately I’m unable to contact customer service the link does t work and customer service are so rude I had to rate this review 5 stars to let me send this complaint
Terrible website and service
by Saiying Li on 2021/09/26 21:15
please don’t ever purchase anything on this website, I purchased two 1 thousand dollar plane tickets but the flight got canceled. First they said they’ll need half a year to handle the situation, but after a whole year, they have not given me a refund. No response from the custom service. I have called the bank to help me get my money back but the bank are unable to help me due to the amount of time since I’ve bought the tickets. When I finally found a phone number connected to the company, they said they were only responsible for booking flights and hung up!? What kind of scam website is this? Please don’t fall for this scam.
Horrible service
by Marcela.356789 on 2021/09/24 10:47
Kiwi seems cool - I thought to myself when saw the good prices and nice interface. But it’s not, book with the airlines! I bought a ticket to Bogota, and what Kiwi hides is that the final destination was Equador. From Brazil to Bogotá we don’t need the RT-PCR, and I had an OTC negative exame with me. THEH DID NOT LET ME BOARD, since the final destination was Equador and they required the RT-PCR. Called kiwi. The problem was solvable they explained, just changing they in the system so it would be clear that I wasn’t going to land in equador. However, the slow service didn’t do it in time and I lost my flight and money, that Kiwi refused to give me back. I will never buy from them again. I will ensure none of my friends do. And if you’re reading this review: BOOK WITH THE AIRLINES!
Automatic checkin failure
by Yokowendingo on 2021/09/24 00:58
Checkin on app was good but cancelled out because of error in booking.Automatic checkin failed and wouldn’t allow me to check in for flight.
DO NOT USE KIWI!!!!
by Amanda Taz on 2021/09/23 13:35
4 days ago I bought a flight from Kiwi, and my card was immediately charged but I the flight did not show up in my Kiwi account, I got no email with a ticket or confirmation number, absolutely nothing from them, and no response to my attempts to contact them. They stole my money and left me out here with no flight to where I needed to go. Absolutely do not use or trust Kiwi.
Refund
by kiyaalex on 2021/09/23 08:41
This is the worst of all I canceled my flight and it’s still 2 year to get refund I don’t recommend this app or website
Terrible BEWARE DO NOT USE KIWI.com
by adrianmesko on 2021/09/22 15:12
I booked my flights through them because I thought there might be some changes and payed the extra to be able to do so. Their system is not processing any of my cards not on the app not on the desktop and I am unable to reach anyone by phone. BEWARE
شركة نصب واحتيال
by ابن عياد on 2021/09/17 15:49
احذر التعامل معهم اشتريت تذكرة سفر غير صالحة للسفر وبعد البحث اتضح بان هناك عملاء تم الغاء رحلاتهم &#39;&#39; احذروا منهم
Scammer
by tonybuttar on 2021/09/16 04:47
Big scammer company
Don’t throw away your money!
by dlajfjd on 2021/09/14 22:48
If you like unexpected adventures, being stranded in wherever else other than your destination with no option at a reimbursement not a rebooking; then this is the booking agency for you! 10/10
Do not book through KiWI
by Depp andrus on 2021/09/13 15:32
Do not use this company to book airline tickets! I purchased $2000 tickets, they cancelled my flight, changed the day it took off and landed and would not refund me ANY money! Supervisor never called me back. I never leave reviews but this company is despicable!
SCAM!
by Lazy rainy day on 2021/09/10 20:51
I usually use Kayak. Not clue why I switched. They will take your money!! Rude. I feel sorry for the people working for them.
Watch out for hidden fees
by <XxxDemonxxX> on 2021/09/10 20:38
Sure, they give you about the lowest price. You think you’ve paid for all, and get surprised at the airport with the extra fees. That’s happened twice now, and so it turned out not to be such a good bargain after all.
Very bad
by Almarshedi on 2021/09/10 12:55
Don&#39;t get the money back 👎🏻👎🏻
Boarding Pass to Wallet needed
by HPA_ on 2021/09/10 02:39
Awesome app. Just needs to allaw saving boarding passes to apple wallet
Horrible Support
by 143B33r@! on 2021/09/09 03:17
The worst customer service ever. Horrible experience that came with an expensive consequences. After waiting 3 month for them to process my canceled flights refund… they stopped answering and never refunded me!!!!! I Do NOT recommend doing business with them.
This App Will Steal Your Money.
by crestedlynx on 2021/09/08 18:23
The first time I used this app, they offered me a refund for the baggage I had to pay extra for that they guaranteed I wouldn’t have to. I NEVER received it no matter how many times I contacted them. Whatever, it was $60, I gave up. This time around, my flights were cancelled due to Covid. I applied for a refund OVER a year ago. They status of my refund has says “money received” from the airline for MONTHS. When I contact them all I get is false promises. I’m ready to get the law involved, these people do NOT care about their customer’s money.
Worst app EVER
by hisrodness on 2021/09/06 22:55
They stole my $900. Couldnt use my flights i booked because the country’s quarantine policy changed… They took a month to get back to me to offer me $10 back.
It’s completely fraud app for traveling
by RizAziz on 2021/09/05 03:48
I have such a bad experience with this app it’s completely fraud and fake
DO NOT BOOK ANYTHING HERE!!!
by LostreB90 on 2021/09/03 12:28
Kiwi is the worst ever! I booked a ticket and my last name wasn’t correct, I was tryingFor a month to call them and change my last name and they were telling me to wait our team is going to process it and fix it and two days before my trip they tell me that I can’t change my last name also they didn’t give me my money back
Make money
by BirKabir on 2021/08/31 21:23
Every ticket I picked its price, it got raised everytime I wanted to check out, and not by $5 or $10 freakin $150. Hence, pass!
Don’t use it - secure your $$
by NicknameCz on 2021/08/24 17:19
They provide crappy service - charge you some extras, but once you want to use it - no way!! Stay away - save your mental health &amp; $$$.
Slow respond.
by ryan sastro on 2021/08/23 20:54
Slow resond. I want you to refund my ticket.
Book direct or with a more legit 3rd party
by travelocity4ever on 2021/08/20 14:21
A year and a half later, and I’ve received a partial refund on fully refundable tickets. Flights were cancelled by the airline, so understandable, but the airline confirmed refunding kiwi one year prior to us receiving only 1/3 our money back. The shady business practices don’t stop there either…
Horrible 3rd Party
by 1746955 on 2021/08/18 16:42
The airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the airline could not do it. I had no control of last minute covid and vaccine changes. The airhelp I purchased was of no benefit. The 24/7 customer service advertised is valise and misleading. The US customer service line only operates from 7am-3pm. When I finally got to customer service the agent was hostile refused to acknowledge any fault claimed I could have contacted but I couldn’t because it was a flight outside those time periods. Then refused to even let me speak to a manager. All I wanted was credits or a partial refund. Kiwi has been an incredible disappoint. Between 5-30$ of benefits that didn’t help my situation additionally for luggage fee automatically place a fee over 23kg. So for my entire round trip 1 checked bag would cost 500$ I declined and paid through the airlines. My 1 bag cost 120$. Be very careful of this company.
Do NOT use them to book flights
by LoBalls on 2021/08/18 16:23
My husband and I purchased two round trip tickets to Europe in Jan of 2020. Our flights were all cancelled due to Covid, and we requested our refund through kiwi, as they instructed us to. To this day, we have not seen a penny of the $2500. When checking the status, kiwi says that they are waiting to receive our refunds from the airlines. However, I contacted the airlines and they refunded our ticket prices to kiwi at the same time they cancelled our flights (May of 2020). There is no phone line to speak to anyone- you must input a confirmation code of a current trip in order to get through to an actual person, and if you don’t have one, they hang up on you. I have tried their virtual chat MANY times and never get any satisfactory response, just lies and empty promises. I have never been more infuriated with a company in my entire life. My husband finally got an email that they are refunding us one of the legs of the flight (just a fraction of our total cost) and he must choose how he wants to receive his refund, but when he logs in the only option is to receive a kiwi credit. Save yourself the gray hairs and rage and never, EVER book with them.
Lo peor de lo peor y no ahorras casi nada.
by Melasme on 2021/08/17 23:40
Ya tengo mas de 6 meses esperando el reembolso de varios vuelos. No compren aquí nada.
SCAM
by riverae11 on 2021/08/17 12:49
Do NOT book any flights with kiwi. The cheaper pricing may seem appealing but it is absolutely not worth it. I had my flight cancelled due to the country I was visiting being shut down. This was not by my doing and I paid for the insurance as well. Over $800 I have not received. I processed a refund request through the app in April the moment I saw the flight was cancelled. It’s now August and I have yet to hear back.
لا تتعامل معاهم نصيحة
by ad.keetoo on 2021/08/14 19:09
البرنامج و الموقع مره سيئ ولا يردو على الرسائل ولا يوجد رقم تتصل به ، باقو فلوسي الله يلعن ده موقع
Reunited vacation
by re.hab on 2021/08/14 14:09
Kiwi ruined my travel plans and cost me hundreds extra in rebooking fees because of their complete lack of customer service. Do not use this app.
It was fairly easy to use
by MrsMagy on 2021/08/10 23:58
Was redirected from Skiplagged first time using it was just as simple as Skiplagged but I downloaded the app so may use in the future
No refunds
by Cynino on 2021/08/09 22:18
So I paid more for the standard ticket thinking I could change it without fees … like all normal carriers … only to find out I can’t change my flight anytime after 48 hrs before I leave - even the return date which is 3 weeks away. I’ve NEVER bought a ticket that doesn’t let you use at least the ticket price with change fees. PLUS once you get in and get charged for everything the savings wasn’t worth it. Worst carrier ever. Never again.
Update
by Luistuna on 2021/08/07 23:00
Before this new update the app was working fine. Now it’s very buggy please change. I love the fly anywhere feature.
Don’t expect a refund or good customer service
by Pogi V on 2021/08/05 16:46
Kiwis customer service is a joke. They hung up on me multiple times they respond to the chat like months later which is completely useless. They do not try to help you. I called them every day about 3 times a day and my issue was never resolved my flight is today..
Unresponsive to multiple customer service attempts
by DirtySouthJosha on 2021/08/03 17:44
I rarely write a review, let alone a bad one, but I’m quite frustrated with Kiwi. I booked a trip and in my haste booked the wrong date (my error!). I immediately reached out to Kiwi via the app and have yet to hear back from them (over a month later). Ive made multiple follow up attempts and no one has responded at all. I understand the error was my own and if there policy is to not work with you, I can (begrudgingly) accept that, but to not respond at all is concerning and warrants a review. Kiwi, if you read this, I’d still be super open to discussing a way to recoup the $500 I mistakenly spent!
They have a long way to go.
by Raymond Viajando on 2021/08/03 06:04
Definitely stick with Expedia or another booking app. The two times I used Kiwi both times it was a nightmare. Reservations take forever to process, and multiple times Kiwi was unable to process ordered entirely. They have a long way to go until they become good enough to be competitive.
Do not use
by jamescardenas on 2021/08/02 13:14
Are used to Keewee and it came up as fraud on my debit card so it’s closed. They still ended up getting the money so I went through with booking the flight the rest of the way and after my flight was canceled 30 minutes before I was supposed to board. I did not get refunded to my bank account I got refunded to a Kiwi credit card when I no longer want to use the app. I have been trying to contact these people for a month now and I have gotten no response. THIS COMPANY IS TERRIBLE
Worst booking app ever!
by hhuuahah on 2021/08/01 20:28
So we booked a flight to Turkey and on the way the charged us for almost everything. They charged us for carry on baggage, check in and other stuff. On the way back we missed our flight but the plane left 30 minutes early and they didn’t help with finding or covering for another flight. So we had to stay at that airport for the rest of the night until we could find another flight. I’ve never seen a booking app this bad especially with the customer service. When on a call they kept me waiting for hours and hours and they kept on hanging up and never calling back.
Flight canceled
by frederickHa on 2021/07/31 18:12
I had a flight canceled due to mechanical problems from McCook Nebraska I never received a refund
So far so, so mediocre
by Jumpturn on 2021/07/28 14:30
I could list the sh** they put you through on this sorry carcass of a cargo carrier but just follow this direction: DO NOT. Just. Don’t.
Sticking with 1 Star
by Fuechee on 2021/07/25 23:11
I wrote about how customer service is non-existent. I just received a response today after almost two weeks. Long story short, I placed a request to change my return flight and paid $300 for it. After placing that request, I saw an option (never showed before) to obtain a refund. It seems this refund is for the involuntary cancellation of the original return flight. Naturally, I took the refund. This all happened in the span of two hours. Now, I am being told that the flight has been canceled and can’t be reinstated. The app still shows that my return flight request is being processed (it’s been two weeks now!). This app is a SCAM and until they can show me otherwise, they took $1400 from me.
Please Avoid
by will_w_l on 2021/07/16 21:58
After checking in with my airline, my flight time didn’t match up with the one I booked through Kiwi. Unfortunately, there is no customer service line or other method in place for getting help with this issue (their website locked me into an infinite sign-in loop) so I’m stuck with the wonky flight. Do yourself a favor and just book through the airline. At least then you can get help when issues arise.
Airline said I’m not in the flight and kiwi.com not answering the phone!!
by nathanmintz on 2021/07/16 16:26
The worst service ever!!! They will pay for the fact I’m stuck here instead of being only destination!!!
Refund
by GabrielB13 on 2021/07/13 23:56
I ended up testing positive for COVID and wanted to prevent spreading the disease so I reached out to kiwi and they told me it will take 3 months for my refund. This was April 15, 2021 it is now July 13,2021 and I still haven’t received my refund neither have I been getting responses about my refund. I recommend not even wasting your time buying a ticket from this company.
Avoid at all costs
by k hcyotixyic on 2021/07/13 00:01
They are a nightmare, you deserve whatever happens if you use them!!!
Needed to change flight date
by flex1top on 2021/07/12 22:39
No one is available to help! Had no choice but to cancel the flight and book with Booking.com (where you actually can get someone to help). I had to provide flight details to Thailand to receive a COE. Finally got a response 3 weeks after the flight apologizing for late response and an excuse they are busy. Then a line stating I cannot get a refund. So I lost $1500 because they have a back log. This is their fault but I pay the price because I cannot get a hold of anyone until two days before the flight. This site is just garbage! They lie and there is no one to talk to!! Lies…
Trash 🗑
by kickkkkkasss on 2021/07/10 12:53
This app is garbage. I don’t recommend any one getting this app
Crooks
by gui_ramos on 2021/07/09 09:36
Kiwi is a crooked company that will take your money and never issue refund. They will take the refund from the airline, make you wait for years, then give you some crumbs, less than 10% of the original fare. Don’t use kiwi, buy directly from the airline or a reputable dealer.
Doesn’t make sense
by efgrfvsf on 2021/07/02 16:45
They wouldn’t let me book a flight in America without a passport
Bad bad
by fast and handsome on 2021/07/02 15:05
Kiwi company/app gave me a flight that was changed when we arrive at the airport without previous email or text message. There was another passenger in our group who DID get the email with the changes, but not the other 10 passengers. Horrible service! I hope they are more attentive to these important changes.
Scammers
by doggy_power8 on 2021/07/01 23:25
For a year and a half I have waited for the sum of $1,132.00 from Kiwi as I booked a flight with Ryan Air through them. The flight was cancelled due to COVID. When I initially requested a refund, they asked for $21.64 to get my money back from Ryan Air. A year and a half later, they sent a refund for $21.64 but not for the $1,132.00. They then said to contact Ryan Air. Often they are automated responses. You can never get a live person. This company is a scam and is sitting on my money and many other people&#39;s money. DO NOT BOOK WITH THEM.
Fraud
by liz2556 on 2021/07/01 19:09
This website and app are complete fraud! When you go through the booking they give you an error but charge you anyway. I was charged for the same flight multiple times. The reps refuse to work with me and refund me my money. I was charged for 4 different flights for the same passenger. Do not use this site!
Book directly with airline
by Aron703 on 2021/06/29 11:15
this app is really dangerous. You have no flexibility to ever change your flight if there’s changes because of Covid restrictions.
Zero customer service
by Abdullah crow on 2021/06/26 03:27
Zero customer service
Book through the airline directly
by Anonymus 01927373824842 on 2021/06/21 08:37
My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.
Over charged / 0 Stars 👎🏽
by Mrs.dallas2017 on 2021/06/16 17:24
I used this app because I thought it would help me find cheaper flight and it did the first time but the last two times I’ve used this it has overcharged me 100 dollars then what was say on the website??? And the first time they booked to separate tickets so I had to pay at the airport for two bags on a connecting flight so I might as well have bought the ticket from the airline don&#39;t use this app it’s a SCAMMMMMM And I would have liked to give it 0 stars 😒
Scam artists
by Adnan3001 on 2021/06/15 22:48
This company is among the biggest scam artists as far as online travel agents go. They’re completely uncompromising and willing to throw all of their burden onto the customer if anything goes wrong, despite not offering anything cheaper than competitors. Avoid this scum at all costs.
Scam
by tony ende on 2021/06/15 18:38
I booked one flight on here which was cancelled so I accepted the credit to rebook a new flight and that second flight was cancelled. Finally I rebooked a third time, which was then cancelled yet again. At this point I believe I am more than owed my refund, after seeing the reviews for this app I wish I knew better. They don’t ever communicate, I sent messages and emails and have received nothing in return. I urge you all to report them as everyone who has called this app a scam is incredibly correct.
Card Payments don’t work
by GonzaloAndre28 on 2021/06/14 19:29
Hard to pay with any card. Impossible. I had to use PayPal
Terrible, do not use kiwi
by Disappointed traveler 1 on 2021/06/11 02:24
My mother and I booked a flight last year to Europe and the flight was cancelled due to COVID . The flight was over a year ago at this point and we have called several times, sent emails and messages to have yet to receive a refund on our cancelled flight. They took our money from us and we are out $1000 from all of this. I have never been more frustrated with a service than this one, completely unacceptable
Lo peor
by shinorubio87 on 2021/06/09 22:39
Mala comunicación y mal servicio al cliente tuve una mala experiencia por un error y jamás me devolvieron el dinero me arruinaron mis Vacaciones
Worst customer service and app
by alrasheed212 on 2021/06/09 18:57
Such a bad app. Slow and algorithm is horrible and doesn’t give your workable flights! And when calling customer service, they immediately go into defense rather than showing any sign of empathy
???
by DG3nT on 2021/06/08 07:10
Don’t show flights if they aren’t available!
You will lose your money
by Tokming on 2021/06/06 00:36
I spent 3,800 dollars to book a ticket, and they had no reason to refund the full amount. The flight was cancelled, and they only refunded 11 dollars! If you want to waste your money, use this website! They also don&#39;t have a customer service phone!
Customer Service Nonexistant
by jtvdgnfrh on 2021/06/05 03:02
Whatever you do stay away from this site or app. They have flat out stole my money and even after trying to dispute it on my credit card they decided to go back and say the flights were non refundable. However they are only thing is I can’t call airlines myself because they hold on to all the booking information and won’t disclose it to me. So now I’m out $1,800. It’s been over a year still trying to get my refund back due to covid. I’ve tried calling, emailing, and sending messages through the app. They have decided to completely ignore me. You can only call their customer service if your flight is within 3 days otherwise it hangs up on you.
Half scam
by r3xsurf on 2021/06/04 23:11
My flight through kiwi was delayed not hours… but 3 days! Forcing me to make changes which they required an additional charge to make. They then said changes need to be made 24 hours before my flight which my new flight was now over 72 hours away. They would not credit any of it. And since the change of flight is now more wanted me to pay even more for a ticket change. I had no options and had to get home and unless i wanted to wait 3 days longer to leave had to fork up and just buy my own ticket through the airlines itself.
Buggy and frustrating
by 4758633 on 2021/05/23 14:45
Have tried Multiple times. To book the same flight via the app and get to the very last step of the booking and There&#39;s no way to access/click the final accept button. It&#39;s covered with the policy link.
Donate to charity instead of using Kiwi
by DobraDay on 2021/05/20 22:49
May as well give to a worthy cause opposed to using this awful company! Look at all the reviews of everyone posting their nightmare stores after Kiwi literally left people stranded. They stole from me for the first and last time. It is better to use the airlines and deal with them directly. These people do not care how much of a dire situation you are in, they have your money and will not help.
I wish a zero star option existed
by Dobra Lifer on 2021/05/20 11:52
This company provided zero customer service after the sale. Once my credit card was charged there was zero interest in assisting when it was needed. The policies Kiwi created are ridiculous and does not coincide with real world travel, especially with a pandemic in effect. If I were Tom Hanks in Castaway stuck on an island for years....I would rather stay there than use Kiwi. Updete: Kiwi continues to remove my reviews from the App Store. I have attempted to repost, even on different phones and it “vanishes “ after seeing the review post.
Get ready to lose your money!
by juhnior on 2021/05/18 11:25
So, I bought tickets for a trip last January, the companies canceled it due to COVID-19, to rescheduled I had to pay a lot more so I requested a refund on January 14th. It’s been 4 months now and absolutely no update from Kiwi. I sent a message a month ago and I still didn’t get any response. When I call it’s only an automated message and even if you classify to talk to someone they will never connect you with a real person. This is 100% a scam. No wonder tickets were so cheap. Avoid at all costs if you don’t want to ever see your money again. I want my money back! This is ridiculous. I’m telling everyone to absolutely never buy tickets from you. Absolutely insane…
Worst experience ever
by Duduzinho1603 on 2021/05/12 21:03
My wife bought a ticket from Salt Lake to Minneapolis. They were doing a stop in Denver, but when she was boarding in Salt Lake, something happened with the airplane that got her flight delayed by 3 hours. That wasn’t the problem, the problem now is that with that delay she didn’t have time to board in Denver and Kiwi doesn’t protect you from situations like that. So the app offer me for a refund which doesn’t make any sense, or to switch to another flight paying 3x more what we paid on the first time. Just TERRIBLE !!!
DO NOT DOWN OR BUY ANY FLIGHTS !
by KimBarcenas on 2021/05/11 19:07
Kiwi is a scam long story short , Kiwi does not refund anything even if they are at fault. They canceled my flight with no authorization and claimed they would refund but never did. Unless you want a head ache! We are in MEXICO and they just canceled it with no reason to why they did.
Nightmare Scenario
by Academy of the Stunned on 2021/05/07 01:50
I have just endured the worst flight booking of my life thanks to Kiwi. Apparently I am still flying to the destination I paid for, but there was an additional 30 Euros charge that literally came out of the blue - and was exacerbated by the fact that the website does not have a landing page for the customer to CHECK ALL DETAILS ONE MORE TIME before submitting into the void. No. No. No. Do not be tempted by “low prices,” I beg you - there has to be a better company than this outfit held together by bubblegum and shoestrings.
Save your money
by hakefromstatefarm on 2021/04/28 04:43
I made a trip before everything with COVID started getting crazy and once it did I requested for my trip to be canceled. They allowed me to cancel the trip but I had to pay for their cancellation team to process it. It is now been about four months and I still have not seen my refund.I have called about once per month and each time they just say we are working with the airlines and are waiting on them. The only weird part about this is I booked a trip with the same airline not through Kiwi.com and they gave me my money back instantly. I understand right now Covid makes things difficult but if I am being completely honest I don’t think I will ever use Kiwi.com again. It’s just very frustrating to call the customer service number and not be able to get connected to the person who is actually processing the refund. Update over a year later no refund
Terrible
by shark2000200 on 2021/04/24 14:47
Scamming app
3 Months yet no refund
by Yiyihasissues on 2021/04/23 17:23
I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!
You Probably Won’t Save Money
by Natchet on 2021/04/20 13:48
I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.
Kiwi I need my money
by Frank Teodoro on 2021/04/09 19:37
They voided a payment and I haven’t gotten my money back a scam if I can rate a 0 star I would worst place to buy always tryna scam
Sends spam notifications - just use website instead.
by Jimbo Mageek on 2021/04/09 09:17
This app sends promotional (spam) notifications, and there’s no way to disable that without turning off all notifications that I see. How very disrespectful of them. They also make it very hard to find help for these kinds of issues without signing up for an account with them. I didn’t need an account to buy tickets but I need an account to find out how to disable their spam notifications? Instead it’s better to just use their website when needed.
Horrible!!
by glsgirl on 2021/04/07 05:30
Never will I ever use this app again! I hate people that swindle their way in to making money... greed is a very ugly thing!!
Really great customer service
by sweeetjd on 2021/04/04 22:26
I was scheduled to fly out of Italy on the day a national airline workers strike was scheduled to take place. Kiwi got me a hotel in Rome, and rescheduled my flight free of charge. In fact, they did this when they didn’t have to. I scheduled the flight without checking if a strike was going to take place, even though Kiwi warned me that this may happen. They told me they might not be able to help if I scheduled on one of these dates, but they went above and beyond the terms of service and helped me anyway.
KIWI REFUND
by jonny tzo on 2021/03/30 06:12
If I could give a zero star I would. Never been the one to leave a dishonest review. But man, what a time it’s been with kiwi. Makes me more sad than mad to be honest. It’s been about 9 months with no refund of over 500 dollars and I just don’t get it. Tried calling, emails, reaching out to my bank. Nothing works.
Worth company
by natashenka5 on 2021/03/29 22:23
This company is not professional and provides you not valued tickets. And the worst part of it you will find out it only at the reservation desk
Do not use!!!
by Cassese,A on 2021/03/29 02:41
They advertise as if they are cheaper and make things easier for you but it’s the complete opposite &amp; They will not refund you for ANYTHING!!!! So diss appointed with this site/app NEVER AGAIN.. Wish I would have checked these reviews first hand.. DON’T DO IT!!
Scam - DO NOT DOWNLOAD
by Darkcreek007 on 2021/03/28 18:26
They’re kiwi guarantee is a complete scam. Booked a flight last year during quarantine (obviously couldn’t go) still waiting for my 2000$ ticket to be refunded or even changed into a new ticket but the customer service is intolerable and the purpose of the “guarantee” allows them to indefinitely take your money legally. Please report and tell everyone you know to avoid this app/website/service.
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great &amp; so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio &amp; then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin &amp; was right. The app has awesome potential to be great. It’s just very glitchy &amp; difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren&#39;t making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security &amp; lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, &amp; I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Horrible 3rd Party
by 1746955 on 2021/08/18 16:42
The airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the airline could not do it. I had no control of last minute covid and vaccine changes. The airhelp I purchased was of no benefit. The 24/7 customer service advertised is valise and misleading. The US customer service line only operates from 7am-3pm. When I finally got to customer service the agent was hostile refused to acknowledge any fault claimed I could have contacted but I couldn’t because it was a flight outside those time periods. Then refused to even let me speak to a manager. All I wanted was credits or a partial refund. Kiwi has been an incredible disappoint. Between 5-30$ of benefits that didn’t help my situation additionally for luggage fee automatically place a fee over 23kg. So for my entire round trip 1 checked bag would cost 500$ I declined and paid through the airlines. My 1 bag cost 120$. Be very careful of this company.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Has taken over 5 months to get a refund. Worst booking site out there!
by danny89977655 on 2020/10/20 21:39
Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON&#39;T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn&#39;t have the opportunity to contact the customer with any line, since for this type of situation I don&#39;t have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi&#39;s purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Horrible!!!
by TXGIRL0210 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn&#39;t get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
You Probably Won’t Save Money
by Natchet on 2021/04/20 13:48
I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble.
3 Months yet no refund
by Yiyihasissues on 2021/04/23 17:23
I booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Don’t Book Any Travel With KIWI - your $$ is gone
by Stpete markus on 2021/01/06 13:20
Like many people this year I had a planned trip to Europe that was canceled due to the pandemic. Kiwi books you through various airlines on their own card, but charges your card directly with their agency. I was able to speak with customer service at Norwegian air and found out that they had already refunded my airfare directly to Kiwi. Unfortunately, with Kiwi, you are not allowed to speak to anyone over the phone apparently… All interactions go through either email or text messages through their website. It has been over seven months since I know that they received a refund from the airline, and they have still yet to refund anything to me. You’re better off booking everything directly with the airlines. Any bookings you make with this company, just beware that you are risking not getting any money back.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Customer service
by Arty18897 on 2020/09/20 11:55
Booked my flight though this worthless company while ago. Found out that one of my flights in my upcoming trip was canceled by airline so I contacted Kiwi to find out what can we do they told me that second flight was not canceled thou? Lol. And when I asked how am I supposed to get to that flight all they told me that they will look into it. So long story short I proceeded to request refund one month before our flight was supposed to happen. They gave me 3 options. 1 wait for refund for 3 months, 2 pay them extra money to get expedited refund 3 they offered credit to their website for $120 even thou I spent $2200 lol again. This company is a joke it has been 3 months and have not received any refund or any contact from them. I would never use this company again and strongly suggest not to use them because they will rip you off.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
Book through the airline directly
by Anonymus 01927373824842 on 2021/06/21 08:37
My wife and I have tried to travel with Kiwi twice. First time got canceled because of COVID and we did not get our money back. That should have been a hint not to use them again but made the same mistake. This time our international flight was canceled by the carrier and apparently they never got notified so we found out the flight was canceled that same morning of our flight. We were told that it was not their fault that our flight was canceled and that the only thing we could do is buy a brand new flight and hope we could get part of the refund in 3 months! When I asked the customer service agent for what other options they could provide he said none and he hung up. Please do yourself a favor and do not go through them. Most unprofessional company I have dealt with.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn&#39;t clear at the get go that is what was happening, and I am wondering whether they don&#39;t disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn&#39;t refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Never use this service
by Daezaez on 2020/07/23 18:05
I booked a trip through this service prior to covid and unfortunately my boyfriend and I were unable to go since the airlines canceled the trip. Kiwi initially made me pay to get assistance with a refund and has not communicated with me in a consistent manner on when we can expect our refund. We continue to get generic emails 5 months later telling us that there is a delay in refunding our trip due to the airlines giving them the money for the refund. I will never book through Kiwi again and i am in the process of filing complaints with the better business bureau, ripoff report, and other avenues. Yes the flights are cheap but, as the saying goes, you get what you pay for. In this case we paid to get ripped off. Just pretend this company is like covid-19 and keep your distance.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you&#39;re stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
Ms. Iuliia
by IuliiiaD on 2020/12/11 12:39
Used app first time and it was stated that for both of the flights that I’ve purchased from kiwi there will be a free check in in the airport and currently they cannot check me in online. When I have already arrived for my first flight the check in desk told me that I have to pay 18€ check in fee. They are charging it since 1st of September and my flight was on 24th. Contacted help-desk regarding the refund and they were also surprised about check in fee but can’t guarantee the 100% refund of the fee. Just a suggestion-always use the real website of the airline as the info on the kiwi might be wrong and outdated as in my case. Update: 3 months have passed since this review and nothing changed and no one contacted me regarding my issue
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Horrible Service!
by vlandi916 on 2020/09/23 00:27
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it&#39;s better on $100 $200 is more expensive but buying from the company itself.
The best option to travel right now! ✈️🥇
by juanffy on 2020/07/29 12:54
You are the best! I have always promoted them as the best option when buying a package to travel; and today with more reason I will continue to do so. Thank you very much for your concern on my unfortunate trip to Peru, this whole Covid-19 situation has affected us all, infinite thanks for the return, but rest assured, I will soon travel again and logically you will be my first option to purchase my tickets, because you deserve it! Much success always! 👏🏼👏🏼👏🏼 ♥✈️ 🥝😉
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
Worst. Ever.
by Purple Innej on 2020/08/05 21:36
Worst travel company I have ever seen and will NEVER use them again. I had to deal with multiple companies making cancellations due to medical emergency and COVID and none of the others gave me nearly the headache Kiwi has. It’s been 6 months since I applied for a refund. They didn’t bother to cancel with the airlines before our flight, despite the fact I notified Kiwi of the cancellation 3 weeks before the flight. I finally reached the airline directly, paid them an additional $140 due to Kiwi’s incompetence, and STILL Kiwi hasn’t issued a refund or a denial letter. Their policy is refund decisions within 30 days. Then they said it could be 90 days. Then they admitted it may actually be more than a year, and the answer could still be “no refund.” Just awful.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
Do NOT Trust This Service
by Cheapest Skater on 2019/09/29 19:57
At a connection in a foreign country the airline refused to honor the ticket purchased through kiwi. Stranded in a foreign country, kiwi’s support requested more money than the original ticket to resolve. Being held hostage kiwi’s hostage demands were met. It did not resolve the problem. Then kiwi says you need to purchase a ticket there at the counter. Of course the prices for last minute tickets are outrageous and not affordable. Currently have been stranded by kiwi at the airport going on 3 days. This seems criminal to me!!! I will begin writing airlines about this horrible service where these people sell tickets without knowledge of the airlines policies. Then charge customers an exorbitant fee while they are stranded half way through their trip in a foreign country! THIS PRACTICE SHOULD BE A CRIME!
Sticking with 1 Star
by Fuechee on 2021/07/25 23:11
I wrote about how customer service is non-existent. I just received a response today after almost two weeks. Long story short, I placed a request to change my return flight and paid $300 for it. After placing that request, I saw an option (never showed before) to obtain a refund. It seems this refund is for the involuntary cancellation of the original return flight. Naturally, I took the refund. This all happened in the span of two hours. Now, I am being told that the flight has been canceled and can’t be reinstated. The app still shows that my return flight request is being processed (it’s been two weeks now!). This app is a SCAM and until they can show me otherwise, they took $1400 from me.
Really great customer service
by sweeetjd on 2021/04/04 22:26
I was scheduled to fly out of Italy on the day a national airline workers strike was scheduled to take place. Kiwi got me a hotel in Rome, and rescheduled my flight free of charge. In fact, they did this when they didn’t have to. I scheduled the flight without checking if a strike was going to take place, even though Kiwi warned me that this may happen. They told me they might not be able to help if I scheduled on one of these dates, but they went above and beyond the terms of service and helped me anyway.
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