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App name
kiwi.com: Cheap Travel Deals
Description
kiwi.com's unique booking system gives you access to the world’s cheapest flights, rental cars and train tickets. Save up to 90% on direct prices with our advanced algorithm and exclusive industry deals. With kiwi.com you can select the best prices for: Flight tickets Train journeys Rental cars Finding travel bargains has never been simpler. “kiwi.com will find you the cheapest international flight tickets.” - Condé Nast Traveler “...so clever that once you understand how it works you cannot help but be impressed.” - Business Insider “kiwi.com helps you figure out where you can fly within your budget.” - The New York Times 5 REASONS YOU SHOULD USE kiwi.com 1. Super savings - kiwi.com is proven to offer the lowest prices on flights, train tickets and rental cars 2. Lightning fast search means almost instant results 3. Simple price calendar helps you to compare the cheapest deals 4. Responsive customer support in 17 languages kiwi.com’s advanced algorithm scours the marketplace for the lowest-cost deals. You can see the best deals for your dates, choosing your perfect price. Proven as the world’s leading low-cost flight agent, we’re now able to use this technology to bring you the world’s cheapest train tickets and rental cars. Saving up to 90% on booking directly, kiwi.com offers savings you’ll never get with bigger carriers. Plus, with no commission to pay, kiwi.com we’re cheaper than other online agents too. Be a NOMAD Want to visit more than one country? We’ve got you covered. Kiwi NOMAD takes the stress out of booking your multi-city trip. Simply Enter the destinations you want to visit and Kiwi NOMAD will calculate the cheapest possible route between them. You can chop and change the flights and destinations until you find your perfect trip. All at the lowest possible cost, of course! Bonus Our Price Alert feature alerts you to price drops and new deals meaning you will always get the best price with kiwi.com. Explore destination Wherever you want to go, kiwi.com is your ultimate travel partner. We think booking should be fun! Choose ‘Everywhere’ in the destination field, see cheap travel deals from across the world and book your dream flight. Never worry about luggage size Available in the app, Kiwi’s augmented reality baggage measurement tool can help you pass baggage control with no hold-ups. Just point your mobile phone’s camera at your bag to get a visual confirmation that it will pass airport check-in. Once you’re done, pack your bag and rent a car - all within the same app. Happy travels, globetrotter! Where to go this year? Don’t know where to go? Get inspired by the top 10 most popular travel destinations in the US! 1. Mexico City (MEX) 2. Havana (HAV) 3. Rio Negro (MDE) 4. Barcelona (BCN) 5. London (LGW) 6. Paris (CDG) 7. Prague (PRG) 8. Rome (FCO) 9. Toronto (YTZ) 10. San Juan (SJU) Did you know there are 195 countries in the world? We do - because we operate in all of them. kiwi.com offers almost limitless combinations of flights, train tickets and rental cars. It’s a total travel app. So, what are you waiting for? Get the cheapest travel deals anywhere and everywhere. Start your booking now!
Una verdadera porquería.
by EdsonAc2905 on 2020/07/05 09:15
Compré un vuelo en jueves para el domingo, tuve que llamar varias veces para tener una confirmación de vuelo, la última llamada fue 4 horas antes del vuelo, en cada llamada me decían esperar 2 a 4 horas para obtener mi confirmación, que me prometían que era 100% seguro obtener la confirmación del vuelo, pues a la mera hora me dijeron que no se pudo, pase mucho tiempo al teléfono para eso y al final perdí mi vuelo, me cobraron el dinero y sigo esperando el reembolso. Mucho ojo donde compran sus boletos de avión.
Unwilling to accommodate
by Bigt89.richmond on 2020/07/04 00:07
I purchased a saver ticket, thinking I would be fine because I would not be changing my flight for personal reasons. The pandemic caused my flight to be cancelled and Kiwi found an alternate flight, for an additional price. This happened two more times until I learned that country to which I was traveling had closed it’s borders to US citizens. I informed Kiwi of my dilemma and was told that the majority of the $1,600 I had spent was non-refundable. I asked for a kiwi credit instead of money and was still denied. I asked for the information to the airline so I could contact them directly, denied again. Please do not book with Kiwi. Go through another agency!
Horrible customer service, support and App.
by SueCRN2 on 2020/06/30 12:47
Been trying to reach this “company” for days regarding a booking they keep messaging me has changed. They have my email address all wrong - cannot access my account. Also, not accepting my password on the App - which is the only password I ever use. Simply Amazing!! Only rated them a score of “1” because I had to.
Terrible service
by scastan on 2020/06/28 13:33
I have been charge twice on my credit card and there is no way to communicate with this agency
0 stars
by Xteban on 2020/06/27 14:15
Es la peor empresa para reservar un billete de avión.. totalmente desepcionado
Re Booking
by 👉🏿👉🏿☝🏻🙏🏻 on 2020/06/27 13:16
I was asked to rebook my return flight with no options similar to the one I originally booked. Now I have a 13 hour layover after just having a medical procedure, the reason for my travel. Very disappointing
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Franklin6166
by Franklin6166 on 2020/06/26 11:58
Super
COVID-19
by Amedinapr on 2020/06/26 07:28
I don’t understand why it’s taking so long to get my money back from a flight that was canceled in March and on top of that I was charged a fee to place the investigation. I already have called the airlines that where involved and the credit has already been given back to kiwi. So my question is why am I still waiting for my money back?
Love Kiwi
by debrahedy on 2020/06/25 23:03
Great prices. Great service Love the links to sky scanner I went around the world and they were great!
They are SCAM for real
by Broneokimphat on 2020/06/25 20:03
I don’t know how the hell this company is working. The said there are flights available, I purchase the ticket. Next 5 hours they said that they cannot not completed. So they re found. If you choose the money go to their credit so it’s fast, but if you choose the money back to your bank they need 10 days. Bull shiet. The change me in a second. DON’T EVER MESSES WITH THIS APP. THIS APP KNOW YOU NEED TO MOVE ASAP SO THEY PLAY YOU.
Don’t book with kiwi awful crooks
by kiwi sucker on 2020/06/25 19:23
I asked for a refund well before their terms and policy guidelines and prior to everything shutting down. It was back in early March. It is now almost July nobody has a straight answer for me and they refuse to give me my money my ticket was 600+ dollars they refunded me $11 told me that’s my refund. When asked where my money is they don’t have an answer don’t ever use Kiwi , horrible!!! I would give you no stars but it’s not possible.
Noris
by noris santi on 2020/06/25 11:32
Santi
0 zeros
by keoni2020 on 2020/06/24 07:53
It’s been 3 months and no money back yet! Unless this company went bankrupt :(
Refund process
by Sawyer0128 on 2020/06/24 06:46
I originally had a flight from Hawaii to Ecuador from April 23,2020-May 2020. Due to COVID-19 my flights were cancelled and I applied for a premium refund (which I paid extra for) on April 14. I haven’t received any credit on my account or the money back on my card. Also haven’t had any contact about my refund request. Will definitely not use Kiwi.com again
Worse app
by malusserafim on 2020/06/23 01:31
Still waiting for my money back. I booked my flights to Cancun and I applied to have a assisted work to receive my money and nothing.
Bad service
by Youngkingtony on 2020/06/22 07:27
Several tickets that have gone terribly wrong and the customer service does not care
Reconsider some changes
by benigal on 2020/06/21 14:29
Only good thing about this company is that you can save 50-100 dollars on your trip. They should really consider reforming their customer service and also it is better to charge a little more for the ticket so you don’t bombard the customer with all the additional fees you have after purchasing the flight.
Terrible Customer Service
by samanthamo789 on 2020/06/21 11:20
I submitted a name change within 30 mins of me noticing that I mistakenly forgot to include my 2nd name on the ticket. The travel agency waited until a week before my flight to submit the request. Nothing could be done about it and they kept telling me to wait. It’s 3 days before my flight and still no change.
Dishonest
by Al602 on 2020/06/20 17:55
I tried booking multiple flights and had each one of them refunded. After my last flight I booked I gave up as they said the price of the ticket went up two times then I received a refund and was short 30 dollars.
If I could give zero I would
by AussieAboard123 on 2020/06/20 17:05
Zero zero zero zero zero zero zero zero zero Communication is awful Help centre chat bot doesn’t work. Keeps telling me ref doesn’t match date of birth - when it does Not other method to call/ connect Emails not answered I have cancelled many many many trips during Covid and this is the only company I have had an awful experience with I have only connected during the requested times and have been incredibly patient considering. I will never book with kiwi They app and their website are unhelpful
It’s a scam
by 000000zy92 on 2020/06/18 21:56
Don’t book flights especially international flights with this company if you don’t wanna lose your money , be careful.
DO NOT USE - BUYER BEWARE
by Ab_bette on 2020/06/17 16:53
This company is a complete scam.
Don’t expect a refund
by Ren LC86 on 2020/06/17 13:14
Wish I never booked through Kiwi for my COVID-19 cancelled trip. Don’t expect them to let you know that your flights are cancelled, or to have any help customized help within the app, when the app actually works. I could only get through on the phone after about 5 times calling and waiting for an hour+. Kiki credits are laughable...it was literally 2% of the total amount I spent. 2% is what they had the audacity to say is the credit they could provide.
Didn’t refund me for corona virus and tried charging a second time
by luanawrg on 2020/06/16 14:05
You guys are so shady !!! I bought two flight tickets but because of corona virus I couldn’t use so I tried contacting you without success, than my credit card refund me and than you guys charged me again for $340, you should be ashamed of trying to charge me again and never really giving refunds for corona virus!
Failure to refund
by Mlpisapia on 2020/06/15 20:20
They have failed to refund money on a canceled flight. This is against department of transportation and Visa credit regulations. I have filed a fraud complaint with my credit card company.
The WORST agency in the world
by Thrbeachgirl67 on 2020/06/15 14:00
BUYER beware!
Do not use if you are American.
by botw on 2020/06/15 03:20
I had to cancel some trips due to COVID-19. Kiwi has been a disaster and it looks like I will get little or any of my money back even though the airlines cancelled two of my flights. Customer service is impossible to reach and unhelpful.
SCAM!!
by Abraham e. on 2020/06/10 04:57
Thought I was saving money booking through kiwi. When I purchased my ticket they didn’t send me a confirmation and when I tried calling and entering my booking number they said there was no flight booked. Just accept my payment. Whatever you do avoid them at all costs
Don’t buy with this people
by Monik Arroyave on 2020/06/10 02:30
They are thieves, they sell flights that do not exist, and they complicate communication to make claims.
Kiwichanga!
by sohiroh on 2020/06/09 22:07
Buena app. Los viajes fueron genial y ningun problema con los checkin. Quizá no sea del todo intuitiva la App y tardan en enviarte por mail notificaciones para el viaje.
The worst !
by Shorty600 on 2020/06/09 19:40
How come they can’t answer your phone call they charge me then reimbursed the money I don’t know if I have a ticket or not cause I don’t have a confirmation number. It’s ridiculous! Plus they spelled wrong my name and I can get a hold of them to change it !!!! So so mad !
Bashirhamidi
by bashirhamidi on 2020/06/09 01:03
Do not try to apply any ticket from this airline because I got a ticket and they canceled my flight and I paid $22 to get my refund back ASAP but it is more than one month I didn’t receive my refund yet?
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
No refund
by buntar 88 on 2020/06/08 00:45
No chance to get money back for a wrong ticket. Called them next 10 min after bought wrong ticket, no refound
Don’t book with then, you gonna waste your money
by neri 1704 on 2020/06/07 08:58
I booked my flight 2 weeks ago and today they sent me a message saying that my flight was canceled due to covid 19, they already knew about the virus when I paid. I requested a refund and they told me that in 3 months I really feel sad and scammed, they’re still selling the flights of the air caraibes when they know they are not flying, NEW YORK to PARIS canceled, PARIS to MADRID canceled air Europe
Bad experience
by ruined dream on 2020/06/06 02:47
Horrible service. No help at all with the covid-19 issues. Do not use kiwi unless you want to get ripped off. Once they get your money it’s pretty much gone with no garuntees and no matter how much you call or email you will never get to speak to an actual person.
THIS COMPANY IS A SCAM!!! NEVER USE THEM AGAIN
by asadvan on 2020/06/01 19:52
This company is a scam. My friend and I booked 2 tickets to Greece back in October 2019 and due to coronavirus all flights were canceled. We called ahead of time to get alternate dates or a refund and were given the runaround by many different representatives over the phone. The call ended with no resolution and we were told to call a separate company to see if we can move forward with them. WHY WOULD WE CALL A DIFFERENT COMPANY WHEN WE HAVE BOOKED ALL FLIGHTS THROUGH KIWI!? We placed in an “application” for a refund over the phone and have not heard a thing back (The refund was placed on 05/17/2020 I believe). 3 days before we were supposed to leave for Greece and we have yet to hear anything back from this company? Now that the trip has passed all information is gone and there is no way to check the status of my refund for a flight I never took???? Nonetheless it is IMPOSSIBLE to get through to customer service and once you’ve spent an hour OR LONGER on the phone you are told that there is nothing that they can do to call someone else? YOU GET WHAT YOU PAY FOR, and in this case you get yanked around, ghosted, and ROBBED for a little less than $2000 and not to mention you have to APPLY for a refund as if we chose to cancel our flights??? THIS COMPANY IS A SCAM AND I WILL NEVER EVER EVER REFER THEM YO ANYONE!
Horrible customer service
by VelaMart on 2020/05/30 00:12
If you book a trip with them and need to get a refund forget it! You will need to try several times, this will take you months!
Customer service
by brennersherrard on 2020/05/28 14:44
My flight has been cancelled yet no refund had been issued. And I can’t speak with anyone because my call is being rejected. I hate to do this but someone has to know. Very disappointed.
Horrible Service!
by vlandi916 on 2020/05/28 00:06
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Hous
by ikiuñoikju on 2020/05/27 21:53
Noh
Robo
by Mario la ley on 2020/05/27 21:25
Mal
No refund!!! Corona
by no.vvii on 2020/05/26 13:58
They do not want to give refunds during corona. Lost $600, I won’t be returning to this service again. Plus they will also ask you to pay $21 for a refund, who pays for a refund. I paid it and still no refund and it’s been 3 months. I’m very upset cause I’m only a college student and wasting $600 is a lot for me.
Refund
by hskcnsocidbcix on 2020/05/26 06:56
I booked a flight but had to get a refund due to their flights changing and not lining up right with my departures. Since I spent 300 dollars more to get a 90% refund, I expected to get that much. But when I called about my refund, bc I still haven’t gotten it back, they said they’re trying to get as much back as they can. They also said they cannot guarantee I get exactly 90% of it back. Will update later once I get the refund.
Avoid this company
by aramxc1 on 2020/05/25 23:49
Flight was canceled due to Coronavirus. Applied for refund (nothing happened) and eventually tried to at least get credits towards another flight - and still met with generic automated messages saying that it would take 6 months to process my request. Will never be using Kiwi again, don’t fall for their cheap flights.. their customer service is horrendous.
Quirky but good
by gmanrpi on 2020/05/25 20:51
Flew on a small commuter airline as part of a trip to visit a buddy in middle America. Kiwi made it fairly simple.
Terrible
by better sevice somewhere else on 2020/05/24 16:02
A ticket that cost me a little less than $200 ended up costing me well over 500 , had to purchase a separate ticket from American Airlines because options from kiwi were horrible Then emails were sent to me to print 4days after my flight, way to be on top of things Kiwi, your service is horrible
Efficient
by cadtor&pollux on 2020/05/23 20:20
Very please to have kiwi. Due to the pandemia I needed to change my travel plans. Right away they have the best options a the top of the list Thanks Em
This company needs to die a COVID death
by jbentson on 2020/05/23 00:08
Zero accommodations for COVID related travel cancellations even though mandated by highest levels of government. The airlines are trying to work with customers. Kiwi offered €10 for over $6000 worth of flights THAT THE AIRLINES DID NOT FLY. I’m sure Kiwi got their money back but are unfairly keeping customers funds. Hopefully they collapse from this - if not, they have lost at least one customer for life.
They charge me with out any travel
by bardhi022 on 2020/05/22 01:54
They charge me with out any travel
Refund
by Rahimjon. Uz on 2020/05/21 00:40
I buy ticket around $2600 and I Cencel because I don’t have a visa for London. So they are just refund $512. That’s f&cking st&pid service. Best thing if u want to buy ticket use other services for example: CheapOair, Priceline, Fareboom, Skyscanner they’re more responsible for customer. That’s F$&ck Kiwi garb@ge
Good but...
by 515camt on 2020/05/17 04:50
It needs a dark mode 😭😭
Not reliable
by ابن العراق on 2020/05/16 22:41
Due to covid-19 they are refusing to reschedule my flight, While the airlines offering free re-booking. Terrible customer service.
Didn’t refund me
by M07ssine on 2020/05/16 08:36
Everyone is stepping up to help during this pandemic. But kiwi is ripping people off. They offered me $184 for a $747 ticket knowing that my flight was cancelled and I suppose to get a full refund. Do not trust them. Don’t book with them
Reimburse
by Ken10! on 2020/05/15 10:41
During this pandemic situation, kiwi doesn’t reimburse my trip.
Unsatisfied
by Kyrstaolson on 2020/05/14 23:27
Very upset that things haven’t been handled better. I was given no option for a fair amount of credit from my previous trip. I lost $400, and I understand many people have from the epidemic but I sincerely hope things are handled better in the future. Will not be booking through this app again.
Awful
by SMCstudent on 2020/05/14 19:46
Do not use kiwi. They are taking your money and doing everything they can to NOT give you a refund. Even in the horrific situation of the coronavirus, they are still working against their customers to give you LESS THAN HALF of a refund. Absurd and demonic. I hate kiwi and they should be SUED. DO NOT USE OR TRUST. Still have t given me a refund or even an update. SHAME ON YOU KIWI. -May 2020
No Existing Customer Support
by Ralf: on 2020/05/14 18:59
Ok, you can find cheap flights with this app, the problem is when you need some help, help will not be available, at less you pay to receive support. Too many add-ons, in order to get the support and protection that you need. I purchased a flight from Medellin to Los Angeles and Los Angeles to Guadalajara. My flight from Medellin to Los Angeles was canceled because of the Colombian airports are closed, due to Covid-19. Since my first flight was canceled, I had no need for my second flight, because I will not be able to get to Los Angeles. I requested a refund, Kiwi says the refund will take up to 3 months because I didn't pay for upgraded customer support. I need the money to purchase a new flight, for the end of the following month, but no way to get a hold of Kiwi because they want more money so I can be able to call them or send them an email. My advice is to stay away from this company, because, with this Covid-19, I'm sure your trip will be affected, and you will not get the help to get a refund or change your travel schedule.
HORRIBLE
by AclaireS95 on 2020/05/13 17:03
DONT USE KIWI
Worst company ever!!
by ch. olloni on 2020/05/12 22:36
A total rip off of all my flights from Roc, NY - TIA- Rome- Paris-Toronto. All my flights were canceled due to Covid 19. No one cared to give me back my “garantee money””although I called several times and spoke with an agent , they assured me we are busy handling a lot of cancelations but we are gonna give you refunds soon. Nothing!! All that money its forgotten, Gone!! Im suing the company , consulting with a lawyer right now. Dont be pray of this company people!!
Scam
by idkkkkkk2 on 2020/05/12 06:26
No refund option available for people who’s flight is affected of the covid
First time buyer
by Afro15 on 2020/05/11 22:45
As first buyer, I am really unsatisfied on how they didn’t help me with getting a refund. Due to the circumstances of COVID, we called several times before our flights to get advice to cancel them and yet nothing was resolved for us. And till this point, no refund, nothing, no partial refund nor a percentage was returned to us. This will be the first and last time we use Kiwi.
Don’t use it
by gofursslfnonickcame on 2020/05/11 20:17
Purchased a ticket from here, due to Coronavirus wanted to alternate dates, can’t get a hold of anyone! Send a lot of emails and nothing
Really good app I just can’t figure out how to change class on multi city
by ybgubjhnbyjgdh on 2020/05/11 12:03
If you’re just going one place that is the best but if you’re going multiple places I don’t think it’s gonna let you change the class I just tried and there’s nowhere change your class except Economy economy economy economy
Not fair company
by user1653280 on 2020/05/09 19:04
I don’t recommend to nobody! Just in case if you love to being upset and angry.. With a normal trip reservation, you are nobody for them. They don’t facilitate email address to contact, chat online neither. During COVID-19 they cancelled my trip, (which is not their issue) BUT I couldn’t contact by: • call, BECAUSE: “your trip is not in 2 days” • email, because it’s not upgraded profile • chat, because it’s not upgraded profile NOT FAIR COMPANY. Not at all!
Please use the airline or a more responsible business
by Pevious/Former User on 2020/05/09 15:54
This app and website have given me a DISTURBING experience twice and it can happen to anyone provided a common obstruction. This occasion in particular, my flight was cancelled (not a big deal) however the refund options given are very unreasonable. Up to " 3 MONTHS " just to refund your original total. If you want it back in reasonable time... up to $60.00+ in "FEES", which suggests you as the customer have to pay for inconveniences to their process.
Unethical
by uber goes nuts on 2020/05/09 04:29
They will post a low price and when you go to book it.. the price increases drastically.
worst app
by Your f costomer on 2020/05/08 17:55
the worst app with the worst service. I just order ticket and pay a lot of extra money for my trip. When the flight delayed, they won’t pay for anything that you need to pay for it by yourself. I won’t buy any ticket on this app whatever I take a flight or not.
Kiwi is GARBAGE
by 4estFire on 2020/05/07 17:24
Don’t use kiwi. Avoid it at all cost. The way they conduct business is the way a 5 year old child would. They don’t care about customer satisfaction or helping you whatsoever. A giant scam.
I rate 0.1 don’t use this app they never reply!
by hippieamber on 2020/05/07 09:09
They said they were going to refund due to covid-19 instead they stayed with all my money WORST APP EVER!!!!
Nightmare
by Wilson Mejía on 2020/05/05 14:44
After a month that I cancel the flight and they refund the money I receive an email saying the going to get back 344.73 out of 355.64 USD flight and my refund was $10.91 USD. And the customer service was awful.
Getting Better
by Rudy from Baltimore on 2020/05/05 06:04
This company charged me over 80$ for assistance to a refund that they received from most of these airlines automatically, they are keeping the money and not refunding me even after I paid extra for a service they are now offering free. This is disgusting, this company is run by a scam artist!
Suvms thieves
by samsamsam333111 on 2020/05/05 04:10
Don’t buy it!
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
The crysis showed what these people are
by Boscodel on 2020/04/23 22:50
In spite of having bought travel insurance and of the flights being cancelled so we should have received our money back, guess what? The airline keeps sending sms messages to check the emails for the refund status, the emails are not forwarded. No customer support answers in over 3 weeks and so on. I understand that it’s a world emergency state, but not even answering in one month shows the absolute state of this miserable app.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Refund
by Scotland11 on 2020/04/21 14:24
I would give a zero if I could.. I accidentally requested credit instead of getting my money back and when asked was told that I chose credit and that’s what I would get regardless of it being a mistake or not..I can’t find any credit and no response from kiwi as to where it is.. SMH
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
Don’t use this site to get airline tickets
by Nne1txc on 2020/04/20 18:23
My flights to Dubai and Rome to Orlando were cancelled due to the pandemic. I was told I was getting a refund and never got it. When I followed up they told me I only got credits instead of USD on my credit card. I never got the credits on Kiwi. What joke. DO NOT USE KIWI.COM!
Poor customer service
by tripoli0124 on 2020/04/19 01:33
Not stand behind service if issue refuse to help
Greedy Beyond Caring
by JesANOldGuy on 2020/04/16 16:55
Initially I was very happy with the price and took out flight insurance. With the changes due to the covid-19 virus, I wanted to reschedule my ticket to the fall. There is no easy way to do this and when I looked for a refund, which everyone is doing, the most they would refund was 20 % of the cost. You can’t call them early as they are “prioritizing” their calls. This is BS. I would never recommend this service to anyone and would in fact sue if they were not hidden in Czech Republic. DO NOT USE!
Terrible service
by sueannechase on 2020/04/16 15:43
I would not recommend this company ever. Everyone I know has and is still having problems getting their money back. Not helpful at all durning the covid virys!!
Mrs nelson.
by magibash on 2020/04/16 13:26
Need for you guys to get my full refund in my account. Do to the Coronavirus my flight for my trip to U.K. was cancelled. Margaret Nelson Looking for my refund. Credit my charge account
Scammers, refund problems
by leviuriel on 2020/04/16 02:46
System or robot answer machine is very strict, does not give you enough time frame to address issues since only allows you to talk about them 3 days before the date of your flight, the only other way will be through website. The customer service are not helpful at all just follow their scripts and lines and are not creative to work out with clients. The company is not emphatic with world wide situations and clearly only interest is the money does not show passion for what they do. Putting this review on the side, I got hung up several times, wait hours for response from a manager, and the answer they provided were limited not with no difference from what agent from customer service say to me. I lost 262 thanks God was not much, but enough to show me what kind of mess I got myself into. I wish I could do legal process but unfortunately with court might end up losing more in the process than getting this situated and fix. Their refund process was unbelievable, if you wanted a full refund you have to get assistance and for that process they tell you to pay the fee for $21 while you’re on the phone and doing the process with them at the same time otherwise just keep what they offer to you that is 90% of the refund in a time frame of 6 months (you know when you totally forget about it, so that way they don’t have to do it), besides this refunds options you can get instant refund in “kiwi credit” where terms are not clear and they make you agree to not adjust this terms or do other claims. I know is a lot of info and maybe not expose properly but this frustration after trying to work this every way I could drove me to this points.
Rip off
by Kiwipaulludgate on 2020/04/15 22:58
There is a huge price to pay doing business with these guys . Unresponsive , rip off , uncaring the list goes on 🤬 Check Facebook for the page relating to what people have been experiencing from this company
Canceled my trip and alternatives are expensive
by GuntyPunty on 2020/04/15 18:26
My first flight of my trip was cancelled, and they are saying the alternatives are expensive. I talked to the airline company though, and the same flight is still available. I can’t talk to anyone though until 3 days before my flight due to corona, and I can’t email anyone because I’m only a basic member. I’ve tried to upgrade so I could email customer support, and it says error. The refund options aren’t great either. I’m just going to wait until my intended flight and see what happens.
The worst of the worst
by Mishaikov on 2020/04/15 16:08
Will take no responsibility to honor their stated "guarantee" regarding cancellations...They took all my money..it evaporated into their pockets...BEWARE
TERRIBLE CUSTOMER SERVICE
by CarolineSouth on 2020/04/15 15:52
Only book with them if you have the patience dealing with poor customer service, inaccurate information, long wait HOURS and money to blow!!!!! Next time I will spend the extra 20€ booking directly with the airline and not them, is not worth the hassle
DO NOT USE KIWI
by amandabhh on 2020/04/15 02:32
They charged me for two flights, sent me my confirmation booking and when I arrived to the airport they only booked me one flight. I also had my credit card information stolen via their site and never heard anything directly from them. Worst company ever.
No refunds
by Bedouin Lady on 2020/04/14 08:43
If anything goes wrong, they don’t refund you according to what they state on their website (There used to be 2 options: 70% immediate Kiwi credits, or pay 20€ for “assisted refund” from the airlines, which you might also not get - but they have been modified in the past weeks). Aside from getting using the less than 70% kiwi credits (about 20-30%, in fact) for a short flight, I don’t plan to use them ever again.
Poor Refund
by DesNinaRose on 2020/04/14 07:58
My flights were cancelled due to COVID-19, from my $400 tickets, they refunded $10.
Do NOT use this agent.
by Yip Tak Wah on 2020/04/13 02:41
Do NOT use this agent. I waited weeks to get any response on a coronavirus cancelation. I paid over US$3,000 for a ticket from London to New York. The response was pay is more money and we will look into for you! What a joke! And dispute resolution is in the courts of the Czech Republic! Wish me luck with that. I am looking for a Czech lawyer now.
Up coming trip
by knirus on 2020/04/11 19:44
We understand everything and everyone is affected by Covid-19. However, Kiwi should have better response system to its clients not only for now but future businesses and referral. Our experience goes long way and it will definitely impact your future business. Not user friendly portal and no choices of getting voucher like other businesses proving for future travel. Hope Kiwi management will look in to it correct this issue which impacting a lot of travels. Thank you! Sunil
Worse company ever
by Demonanimals on 2020/04/10 14:14
I do not recommend using them at all . I paid for all the insurance and cancelling and still they won’t refund or credit my account due to corona an president closing everything . They really wanted me to pay extra money to have there help canceling flights after I paid for all the extra when I booked. They are not from United States an they don’t care about anyone.
BEWARE
by babyjiraffe on 2020/04/09 20:22
I’m warning you, never use Kiwi!! My sister booked through them and American Airlines canceled the flight due to the pandemic but kiwi will not reimburse her. They have horrible reviews everywhere I’ve looked.
Very poor service
by lemeze on 2020/04/08 02:17
I made a booking for a flight from Austin to Chicago and had to cancel due to the COVID-19 virus lockdown in March.. I have send the email for cancellation and still has not got any reply as yet and my flight date has passed weeks already.
Book somewhere else
by fxxked customer on 2020/04/07 22:45
I booked my fly and tried to cancel it 15 minutes later. Can’t get the tickets returned, book your fly somewhere else.
Thieves
by MtZag on 2020/04/07 13:39
Trying to steal my money
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn't have the opportunity to contact the customer with any line, since for this type of situation I don't have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi's purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Horrible!!!
by JB2-1+1 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn't clear at the get go that is what was happening, and I am wondering whether they don't disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn't refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you're stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Horrible Service!
by vlandi916 on 2020/05/28 00:06
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it's better on $100 $200 is more expensive but buying from the company itself.
Thank you!!!
by Piratco on 2020/02/04 18:45
Recently I had a situation when thr flight from Tortola to San Juan was delayed and thus I missed all my further flights. The guys at the check-in stand said that they could do nothing as my flights had been booked in different airlines. I made only one phone call to Kiwi service and everything was arranged in 10-15 minutes!!! They made something really incredible!!! Thank you!!! Feel sorry, that I was so happy that completely forgot the name of a girl who received my call that day
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
Do NOT Trust This Service
by Cheapest Skater on 2019/09/29 19:57
At a connection in a foreign country the airline refused to honor the ticket purchased through kiwi. Stranded in a foreign country, kiwi’s support requested more money than the original ticket to resolve. Being held hostage kiwi’s hostage demands were met. It did not resolve the problem. Then kiwi says you need to purchase a ticket there at the counter. Of course the prices for last minute tickets are outrageous and not affordable. Currently have been stranded by kiwi at the airport going on 3 days. This seems criminal to me!!! I will begin writing airlines about this horrible service where these people sell tickets without knowledge of the airlines policies. Then charge customers an exorbitant fee while they are stranded half way through their trip in a foreign country! THIS PRACTICE SHOULD BE A CRIME!
Great Company! American Traveler
by AfRo ToAd on 2020/01/15 15:45
I read a LOT of reviews about this company on google and honestly i was TERRIFIED when I booked. I thought I was scammed and they took my money but everything worked out very smoothly and normally for me. I arrived to the airports on time and was able to get my boarding pass from the app itself and was able to check in that way as well. Let ME be a living example that this company is legit and the apps UI is super smooth! I definitely will book with kiwi again I’m a happy traveler.
Best Travel App
by Mr. S's tip on 2018/11/04 06:41
The title says it all, I have found this app to most reliably offer the best prices on more airlines than any of the other at least 7 apps I’ve tried. Plus it’s easy to use, with good features. I especially like the option to choose multiple possible travel dates in a date range. Also, being able to enter an amount of days you’d like to stay at your destination (for instance 5-7) and get quotes for the best price of any those days, is quite helpful.
I will never use kiwi again
by Alexis Doreen on 2020/03/31 18:39
Their customer support was useless and made it impossible to get my refund. They are a greedy and cold hearted company and it’s really upsetting that they show no sympathy or even care for oversees travel during this pandemic. I bought my tickets back in October and am now expected to not receive my refund at the end of March. They said, “well you can travel there and we’ll find a way to get you home.” So when I don’t find a way home because US has shut down traveling from the UK and Europe I’m supposed to deal with the consequences instead of just helping me stay safe and cancelling my trip I paid with my hard labor. Cruel people. I could use that money to not get evicted from my home.
Worst booking service ever
by jacoozireview on 2019/08/03 21:16
The app does absolutely nothing to help with the travel process. Myself and many others(from online reviews and word of mouth) have been surprised that when you get to your connecting flight it turns out to be at a different airport and you end up paying more to get there and deal with much more stress than you would have going one way. The reviews on the app must have been paid for because if you do a little research online it doesn’t take much to find out this “service” is a scam. Also trying to get connected with their customer service is a strenuous process and overall a greater waste of time then helpful. I am warning all against booking with this app.
No Existing Customer Support
by Ralf: on 2020/05/14 18:59
Ok, you can find cheap flights with this app, the problem is when you need some help, help will not be available, at less you pay to receive support. Too many add-ons, in order to get the support and protection that you need. I purchased a flight from Medellin to Los Angeles and Los Angeles to Guadalajara. My flight from Medellin to Los Angeles was canceled because of the Colombian airports are closed, due to Covid-19. Since my first flight was canceled, I had no need for my second flight, because I will not be able to get to Los Angeles. I requested a refund, Kiwi says the refund will take up to 3 months because I didn't pay for upgraded customer support. I need the money to purchase a new flight, for the end of the following month, but no way to get a hold of Kiwi because they want more money so I can be able to call them or send them an email. My advice is to stay away from this company, because, with this Covid-19, I'm sure your trip will be affected, and you will not get the help to get a refund or change your travel schedule.
Money grab app
by Vashonm on 2020/03/30 19:36
Only buy for the airline! If any changes happen the charge you to rebook even though EU rules allow free rebooking and refunds! They only give you a credit which is less to than your price or they charge you a fee to ask the airline to refund you. Will never again book on this app or site will forever stick to google flights to find and book my trips! Update: ryanair cancelled my flight their website is offering full flight credits but kiwi is only offering partial credit and keeping the rest for themselves! Never book on this site again USE google flights to find them, they take you directly to the carriers sites and they dont keep any of your money!
So happy!
by CreativeUsername9 on 2020/01/14 01:11
This place gave me tickets that were so much cheaper and more convenient. We missed a flight coming back because of a delay, I was with my parents and had to push one in a wheelchair. I was stressed. Called Kiwi and they told me I was protected with the kiwi guarantee so I could’ve gotten a refund but they just found a later flight and got me checked in. So happy I tried this site. Using it for all my travel needs. Jasmine was the person that answered my call, super grateful.
If anything goes wrong, you're screwed
by saxgod on 2018/06/09 22:14
STAY AWAY!! Their whole marketing shpeel about how they'll cover delays, cancelations, etc. is a complete utter lie. My first flight was delayed by 3 hours and I couldn't make my second flight which departed 2.5 hours after my first flight was supposed to arrive. I managed to email them through the app before take off of the first flight, letting them know that I was not gonna make it. They're supposed to respond within 4 hours... I landed 11 hours later and had no email from them. I called their "emergency" number and it's basically just some Indian guy in a call center who can do nothing more than submit the same email I had already sent. I ended up buying a new ticket myself (150 euros) and I'm spending the night at the airport. It's well past the "maximum" 4 hour window they're supposed to get back to me. And if I had waited for them to fix the situation for me, I would have been totally screwed... This is clearly false advertising and I'm going to look into legal recourse when I get back. You've been warned...
Good price, trustworthy, and excellent service
by loldany on 2019/01/05 19:05
First time using this app to buy tickets. At the beginning, I was a little skeptical about the low prices they offered, but I’m so glad that I found this travel agency. The cost to fly was low and affordable; they took care of everything for me in regards to checking me in and keeping me posted with flight updates; a great app to find the best traveling deals. I highly recommend this app to anybody who is traveling local or international.
Price changes
by angry and sabatoged on 2019/07/22 06:26
I was referred to kiwi but didn’t like how each time I found something good it changed immediately and prices went up. I had to stay extra days because flights were leaving at 5 am so I had to stop my vacation a day early and miss a basketball game for my son because it had us leaving 5am with no other options. It should give you opportunity to pick what time you would like to leave and as soon as I went back to check time it was two times the price forcing me to lock in a price and flight I’m not really happy with speeding up my vacation a whole day ahead
Cheap but not worth it
by rbrereton on 2019/08/01 07:26
I booked a flight from NY to Italy with a flight switch in Dublin. Right before the flight, I was told my flight from Dublin to Italy was changed and I now had a ten hour layover. Then on the way back, the same thing happened TWICE. The stop in Dublin was increased to an eight hour layover (I spent the night in the airport). Then I went to get my boarding pass after my night in the airport and the terminal was empty. Turns out there was another flight change and another six hours, that kiwi didn’t tell me about on the app. In fact I’m sitting at the airport right now. The kiwi app says I should be leaving (they never updated my flights on the app) and I’m still waiting for a nonexistent flight.
Unwilling to accommodate
by Bigt89.richmond on 2020/07/04 00:07
I purchased a saver ticket, thinking I would be fine because I would not be changing my flight for personal reasons. The pandemic caused my flight to be cancelled and Kiwi found an alternate flight, for an additional price. This happened two more times until I learned that country to which I was traveling had closed it’s borders to US citizens. I informed Kiwi of my dilemma and was told that the majority of the $1,600 I had spent was non-refundable. I asked for a kiwi credit instead of money and was still denied. I asked for the information to the airline so I could contact them directly, denied again. Please do not book with Kiwi. Go through another agency!
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kiwi.com: Cheap Travel Deals
Description
kiwi.com's unique booking system gives you access to the world’s cheapest flights, rental cars and train tickets. Save up to 90% on direct prices with our advanced algorithm and exclusive industry deals. With kiwi.com you can select the best prices for: Flight tickets Train journeys Rental cars Finding travel bargains has never been simpler. “kiwi.com will find you the cheapest international flight tickets.” - Condé Nast Traveler “...so clever that once you understand how it works you cannot help but be impressed.” - Business Insider “kiwi.com helps you figure out where you can fly within your budget.” - The New York Times 5 REASONS YOU SHOULD USE kiwi.com 1. Super savings - kiwi.com is proven to offer the lowest prices on flights, train tickets and rental cars 2. Lightning fast search means almost instant results 3. Simple price calendar helps you to compare the cheapest deals 4. Responsive customer support in 17 languages kiwi.com’s advanced algorithm scours the marketplace for the lowest-cost deals. You can see the best deals for your dates, choosing your perfect price. Proven as the world’s leading low-cost flight agent, we’re now able to use this technology to bring you the world’s cheapest train tickets and rental cars. Saving up to 90% on booking directly, kiwi.com offers savings you’ll never get with bigger carriers. Plus, with no commission to pay, kiwi.com we’re cheaper than other online agents too. Be a NOMAD Want to visit more than one country? We’ve got you covered. Kiwi NOMAD takes the stress out of booking your multi-city trip. Simply Enter the destinations you want to visit and Kiwi NOMAD will calculate the cheapest possible route between them. You can chop and change the flights and destinations until you find your perfect trip. All at the lowest possible cost, of course! Bonus Our Price Alert feature alerts you to price drops and new deals meaning you will always get the best price with kiwi.com. Explore destination Wherever you want to go, kiwi.com is your ultimate travel partner. We think booking should be fun! Choose ‘Everywhere’ in the destination field, see cheap travel deals from across the world and book your dream flight. Never worry about luggage size Available in the app, Kiwi’s augmented reality baggage measurement tool can help you pass baggage control with no hold-ups. Just point your mobile phone’s camera at your bag to get a visual confirmation that it will pass airport check-in. Once you’re done, pack your bag and rent a car - all within the same app. Happy travels, globetrotter! Where to go this year? Don’t know where to go? Get inspired by the top 10 most popular travel destinations in the US! 1. Mexico City (MEX) 2. Havana (HAV) 3. Rio Negro (MDE) 4. Barcelona (BCN) 5. London (LGW) 6. Paris (CDG) 7. Prague (PRG) 8. Rome (FCO) 9. Toronto (YTZ) 10. San Juan (SJU) Did you know there are 195 countries in the world? We do - because we operate in all of them. kiwi.com offers almost limitless combinations of flights, train tickets and rental cars. It’s a total travel app. So, what are you waiting for? Get the cheapest travel deals anywhere and everywhere. Start your booking now!
Una verdadera porquería.
by EdsonAc2905 on 2020/07/05 09:15
Compré un vuelo en jueves para el domingo, tuve que llamar varias veces para tener una confirmación de vuelo, la última llamada fue 4 horas antes del vuelo, en cada llamada me decían esperar 2 a 4 horas para obtener mi confirmación, que me prometían que era 100% seguro obtener la confirmación del vuelo, pues a la mera hora me dijeron que no se pudo, pase mucho tiempo al teléfono para eso y al final perdí mi vuelo, me cobraron el dinero y sigo esperando el reembolso. Mucho ojo donde compran sus boletos de avión.
Unwilling to accommodate
by Bigt89.richmond on 2020/07/04 00:07
I purchased a saver ticket, thinking I would be fine because I would not be changing my flight for personal reasons. The pandemic caused my flight to be cancelled and Kiwi found an alternate flight, for an additional price. This happened two more times until I learned that country to which I was traveling had closed it’s borders to US citizens. I informed Kiwi of my dilemma and was told that the majority of the $1,600 I had spent was non-refundable. I asked for a kiwi credit instead of money and was still denied. I asked for the information to the airline so I could contact them directly, denied again. Please do not book with Kiwi. Go through another agency!
Horrible customer service, support and App.
by SueCRN2 on 2020/06/30 12:47
Been trying to reach this “company” for days regarding a booking they keep messaging me has changed. They have my email address all wrong - cannot access my account. Also, not accepting my password on the App - which is the only password I ever use. Simply Amazing!! Only rated them a score of “1” because I had to.
Terrible service
by scastan on 2020/06/28 13:33
I have been charge twice on my credit card and there is no way to communicate with this agency
0 stars
by Xteban on 2020/06/27 14:15
Es la peor empresa para reservar un billete de avión.. totalmente desepcionado
Re Booking
by 👉🏿👉🏿☝🏻🙏🏻 on 2020/06/27 13:16
I was asked to rebook my return flight with no options similar to the one I originally booked. Now I have a 13 hour layover after just having a medical procedure, the reason for my travel. Very disappointing
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Franklin6166
by Franklin6166 on 2020/06/26 11:58
Super
COVID-19
by Amedinapr on 2020/06/26 07:28
I don’t understand why it’s taking so long to get my money back from a flight that was canceled in March and on top of that I was charged a fee to place the investigation. I already have called the airlines that where involved and the credit has already been given back to kiwi. So my question is why am I still waiting for my money back?
Love Kiwi
by debrahedy on 2020/06/25 23:03
Great prices. Great service Love the links to sky scanner I went around the world and they were great!
They are SCAM for real
by Broneokimphat on 2020/06/25 20:03
I don’t know how the hell this company is working. The said there are flights available, I purchase the ticket. Next 5 hours they said that they cannot not completed. So they re found. If you choose the money go to their credit so it’s fast, but if you choose the money back to your bank they need 10 days. Bull shiet. The change me in a second. DON’T EVER MESSES WITH THIS APP. THIS APP KNOW YOU NEED TO MOVE ASAP SO THEY PLAY YOU.
Don’t book with kiwi awful crooks
by kiwi sucker on 2020/06/25 19:23
I asked for a refund well before their terms and policy guidelines and prior to everything shutting down. It was back in early March. It is now almost July nobody has a straight answer for me and they refuse to give me my money my ticket was 600+ dollars they refunded me $11 told me that’s my refund. When asked where my money is they don’t have an answer don’t ever use Kiwi , horrible!!! I would give you no stars but it’s not possible.
Noris
by noris santi on 2020/06/25 11:32
Santi
0 zeros
by keoni2020 on 2020/06/24 07:53
It’s been 3 months and no money back yet! Unless this company went bankrupt :(
Refund process
by Sawyer0128 on 2020/06/24 06:46
I originally had a flight from Hawaii to Ecuador from April 23,2020-May 2020. Due to COVID-19 my flights were cancelled and I applied for a premium refund (which I paid extra for) on April 14. I haven’t received any credit on my account or the money back on my card. Also haven’t had any contact about my refund request. Will definitely not use Kiwi.com again
Worse app
by malusserafim on 2020/06/23 01:31
Still waiting for my money back. I booked my flights to Cancun and I applied to have a assisted work to receive my money and nothing.
Bad service
by Youngkingtony on 2020/06/22 07:27
Several tickets that have gone terribly wrong and the customer service does not care
Reconsider some changes
by benigal on 2020/06/21 14:29
Only good thing about this company is that you can save 50-100 dollars on your trip. They should really consider reforming their customer service and also it is better to charge a little more for the ticket so you don’t bombard the customer with all the additional fees you have after purchasing the flight.
Terrible Customer Service
by samanthamo789 on 2020/06/21 11:20
I submitted a name change within 30 mins of me noticing that I mistakenly forgot to include my 2nd name on the ticket. The travel agency waited until a week before my flight to submit the request. Nothing could be done about it and they kept telling me to wait. It’s 3 days before my flight and still no change.
Dishonest
by Al602 on 2020/06/20 17:55
I tried booking multiple flights and had each one of them refunded. After my last flight I booked I gave up as they said the price of the ticket went up two times then I received a refund and was short 30 dollars.
If I could give zero I would
by AussieAboard123 on 2020/06/20 17:05
Zero zero zero zero zero zero zero zero zero Communication is awful Help centre chat bot doesn’t work. Keeps telling me ref doesn’t match date of birth - when it does Not other method to call/ connect Emails not answered I have cancelled many many many trips during Covid and this is the only company I have had an awful experience with I have only connected during the requested times and have been incredibly patient considering. I will never book with kiwi They app and their website are unhelpful
It’s a scam
by 000000zy92 on 2020/06/18 21:56
Don’t book flights especially international flights with this company if you don’t wanna lose your money , be careful.
DO NOT USE - BUYER BEWARE
by Ab_bette on 2020/06/17 16:53
This company is a complete scam.
Don’t expect a refund
by Ren LC86 on 2020/06/17 13:14
Wish I never booked through Kiwi for my COVID-19 cancelled trip. Don’t expect them to let you know that your flights are cancelled, or to have any help customized help within the app, when the app actually works. I could only get through on the phone after about 5 times calling and waiting for an hour+. Kiki credits are laughable...it was literally 2% of the total amount I spent. 2% is what they had the audacity to say is the credit they could provide.
Didn’t refund me for corona virus and tried charging a second time
by luanawrg on 2020/06/16 14:05
You guys are so shady !!! I bought two flight tickets but because of corona virus I couldn’t use so I tried contacting you without success, than my credit card refund me and than you guys charged me again for $340, you should be ashamed of trying to charge me again and never really giving refunds for corona virus!
Failure to refund
by Mlpisapia on 2020/06/15 20:20
They have failed to refund money on a canceled flight. This is against department of transportation and Visa credit regulations. I have filed a fraud complaint with my credit card company.
The WORST agency in the world
by Thrbeachgirl67 on 2020/06/15 14:00
BUYER beware!
Do not use if you are American.
by botw on 2020/06/15 03:20
I had to cancel some trips due to COVID-19. Kiwi has been a disaster and it looks like I will get little or any of my money back even though the airlines cancelled two of my flights. Customer service is impossible to reach and unhelpful.
SCAM!!
by Abraham e. on 2020/06/10 04:57
Thought I was saving money booking through kiwi. When I purchased my ticket they didn’t send me a confirmation and when I tried calling and entering my booking number they said there was no flight booked. Just accept my payment. Whatever you do avoid them at all costs
Don’t buy with this people
by Monik Arroyave on 2020/06/10 02:30
They are thieves, they sell flights that do not exist, and they complicate communication to make claims.
Kiwichanga!
by sohiroh on 2020/06/09 22:07
Buena app. Los viajes fueron genial y ningun problema con los checkin. Quizá no sea del todo intuitiva la App y tardan en enviarte por mail notificaciones para el viaje.
The worst !
by Shorty600 on 2020/06/09 19:40
How come they can’t answer your phone call they charge me then reimbursed the money I don’t know if I have a ticket or not cause I don’t have a confirmation number. It’s ridiculous! Plus they spelled wrong my name and I can get a hold of them to change it !!!! So so mad !
Bashirhamidi
by bashirhamidi on 2020/06/09 01:03
Do not try to apply any ticket from this airline because I got a ticket and they canceled my flight and I paid $22 to get my refund back ASAP but it is more than one month I didn’t receive my refund yet?
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
No refund
by buntar 88 on 2020/06/08 00:45
No chance to get money back for a wrong ticket. Called them next 10 min after bought wrong ticket, no refound
Don’t book with then, you gonna waste your money
by neri 1704 on 2020/06/07 08:58
I booked my flight 2 weeks ago and today they sent me a message saying that my flight was canceled due to covid 19, they already knew about the virus when I paid. I requested a refund and they told me that in 3 months I really feel sad and scammed, they’re still selling the flights of the air caraibes when they know they are not flying, NEW YORK to PARIS canceled, PARIS to MADRID canceled air Europe
Bad experience
by ruined dream on 2020/06/06 02:47
Horrible service. No help at all with the covid-19 issues. Do not use kiwi unless you want to get ripped off. Once they get your money it’s pretty much gone with no garuntees and no matter how much you call or email you will never get to speak to an actual person.
THIS COMPANY IS A SCAM!!! NEVER USE THEM AGAIN
by asadvan on 2020/06/01 19:52
This company is a scam. My friend and I booked 2 tickets to Greece back in October 2019 and due to coronavirus all flights were canceled. We called ahead of time to get alternate dates or a refund and were given the runaround by many different representatives over the phone. The call ended with no resolution and we were told to call a separate company to see if we can move forward with them. WHY WOULD WE CALL A DIFFERENT COMPANY WHEN WE HAVE BOOKED ALL FLIGHTS THROUGH KIWI!? We placed in an “application” for a refund over the phone and have not heard a thing back (The refund was placed on 05/17/2020 I believe). 3 days before we were supposed to leave for Greece and we have yet to hear anything back from this company? Now that the trip has passed all information is gone and there is no way to check the status of my refund for a flight I never took???? Nonetheless it is IMPOSSIBLE to get through to customer service and once you’ve spent an hour OR LONGER on the phone you are told that there is nothing that they can do to call someone else? YOU GET WHAT YOU PAY FOR, and in this case you get yanked around, ghosted, and ROBBED for a little less than $2000 and not to mention you have to APPLY for a refund as if we chose to cancel our flights??? THIS COMPANY IS A SCAM AND I WILL NEVER EVER EVER REFER THEM YO ANYONE!
Horrible customer service
by VelaMart on 2020/05/30 00:12
If you book a trip with them and need to get a refund forget it! You will need to try several times, this will take you months!
Customer service
by brennersherrard on 2020/05/28 14:44
My flight has been cancelled yet no refund had been issued. And I can’t speak with anyone because my call is being rejected. I hate to do this but someone has to know. Very disappointed.
Horrible Service!
by vlandi916 on 2020/05/28 00:06
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Hous
by ikiuñoikju on 2020/05/27 21:53
Noh
Robo
by Mario la ley on 2020/05/27 21:25
Mal
No refund!!! Corona
by no.vvii on 2020/05/26 13:58
They do not want to give refunds during corona. Lost $600, I won’t be returning to this service again. Plus they will also ask you to pay $21 for a refund, who pays for a refund. I paid it and still no refund and it’s been 3 months. I’m very upset cause I’m only a college student and wasting $600 is a lot for me.
Refund
by hskcnsocidbcix on 2020/05/26 06:56
I booked a flight but had to get a refund due to their flights changing and not lining up right with my departures. Since I spent 300 dollars more to get a 90% refund, I expected to get that much. But when I called about my refund, bc I still haven’t gotten it back, they said they’re trying to get as much back as they can. They also said they cannot guarantee I get exactly 90% of it back. Will update later once I get the refund.
Avoid this company
by aramxc1 on 2020/05/25 23:49
Flight was canceled due to Coronavirus. Applied for refund (nothing happened) and eventually tried to at least get credits towards another flight - and still met with generic automated messages saying that it would take 6 months to process my request. Will never be using Kiwi again, don’t fall for their cheap flights.. their customer service is horrendous.
Quirky but good
by gmanrpi on 2020/05/25 20:51
Flew on a small commuter airline as part of a trip to visit a buddy in middle America. Kiwi made it fairly simple.
Terrible
by better sevice somewhere else on 2020/05/24 16:02
A ticket that cost me a little less than $200 ended up costing me well over 500 , had to purchase a separate ticket from American Airlines because options from kiwi were horrible Then emails were sent to me to print 4days after my flight, way to be on top of things Kiwi, your service is horrible
Efficient
by cadtor&pollux on 2020/05/23 20:20
Very please to have kiwi. Due to the pandemia I needed to change my travel plans. Right away they have the best options a the top of the list Thanks Em
This company needs to die a COVID death
by jbentson on 2020/05/23 00:08
Zero accommodations for COVID related travel cancellations even though mandated by highest levels of government. The airlines are trying to work with customers. Kiwi offered €10 for over $6000 worth of flights THAT THE AIRLINES DID NOT FLY. I’m sure Kiwi got their money back but are unfairly keeping customers funds. Hopefully they collapse from this - if not, they have lost at least one customer for life.
They charge me with out any travel
by bardhi022 on 2020/05/22 01:54
They charge me with out any travel
Refund
by Rahimjon. Uz on 2020/05/21 00:40
I buy ticket around $2600 and I Cencel because I don’t have a visa for London. So they are just refund $512. That’s f&cking st&pid service. Best thing if u want to buy ticket use other services for example: CheapOair, Priceline, Fareboom, Skyscanner they’re more responsible for customer. That’s F$&ck Kiwi garb@ge
Good but...
by 515camt on 2020/05/17 04:50
It needs a dark mode 😭😭
Not reliable
by ابن العراق on 2020/05/16 22:41
Due to covid-19 they are refusing to reschedule my flight, While the airlines offering free re-booking. Terrible customer service.
Didn’t refund me
by M07ssine on 2020/05/16 08:36
Everyone is stepping up to help during this pandemic. But kiwi is ripping people off. They offered me $184 for a $747 ticket knowing that my flight was cancelled and I suppose to get a full refund. Do not trust them. Don’t book with them
Reimburse
by Ken10! on 2020/05/15 10:41
During this pandemic situation, kiwi doesn’t reimburse my trip.
Unsatisfied
by Kyrstaolson on 2020/05/14 23:27
Very upset that things haven’t been handled better. I was given no option for a fair amount of credit from my previous trip. I lost $400, and I understand many people have from the epidemic but I sincerely hope things are handled better in the future. Will not be booking through this app again.
Awful
by SMCstudent on 2020/05/14 19:46
Do not use kiwi. They are taking your money and doing everything they can to NOT give you a refund. Even in the horrific situation of the coronavirus, they are still working against their customers to give you LESS THAN HALF of a refund. Absurd and demonic. I hate kiwi and they should be SUED. DO NOT USE OR TRUST. Still have t given me a refund or even an update. SHAME ON YOU KIWI. -May 2020
No Existing Customer Support
by Ralf: on 2020/05/14 18:59
Ok, you can find cheap flights with this app, the problem is when you need some help, help will not be available, at less you pay to receive support. Too many add-ons, in order to get the support and protection that you need. I purchased a flight from Medellin to Los Angeles and Los Angeles to Guadalajara. My flight from Medellin to Los Angeles was canceled because of the Colombian airports are closed, due to Covid-19. Since my first flight was canceled, I had no need for my second flight, because I will not be able to get to Los Angeles. I requested a refund, Kiwi says the refund will take up to 3 months because I didn't pay for upgraded customer support. I need the money to purchase a new flight, for the end of the following month, but no way to get a hold of Kiwi because they want more money so I can be able to call them or send them an email. My advice is to stay away from this company, because, with this Covid-19, I'm sure your trip will be affected, and you will not get the help to get a refund or change your travel schedule.
HORRIBLE
by AclaireS95 on 2020/05/13 17:03
DONT USE KIWI
Worst company ever!!
by ch. olloni on 2020/05/12 22:36
A total rip off of all my flights from Roc, NY - TIA- Rome- Paris-Toronto. All my flights were canceled due to Covid 19. No one cared to give me back my “garantee money””although I called several times and spoke with an agent , they assured me we are busy handling a lot of cancelations but we are gonna give you refunds soon. Nothing!! All that money its forgotten, Gone!! Im suing the company , consulting with a lawyer right now. Dont be pray of this company people!!
Scam
by idkkkkkk2 on 2020/05/12 06:26
No refund option available for people who’s flight is affected of the covid
First time buyer
by Afro15 on 2020/05/11 22:45
As first buyer, I am really unsatisfied on how they didn’t help me with getting a refund. Due to the circumstances of COVID, we called several times before our flights to get advice to cancel them and yet nothing was resolved for us. And till this point, no refund, nothing, no partial refund nor a percentage was returned to us. This will be the first and last time we use Kiwi.
Don’t use it
by gofursslfnonickcame on 2020/05/11 20:17
Purchased a ticket from here, due to Coronavirus wanted to alternate dates, can’t get a hold of anyone! Send a lot of emails and nothing
Really good app I just can’t figure out how to change class on multi city
by ybgubjhnbyjgdh on 2020/05/11 12:03
If you’re just going one place that is the best but if you’re going multiple places I don’t think it’s gonna let you change the class I just tried and there’s nowhere change your class except Economy economy economy economy
Not fair company
by user1653280 on 2020/05/09 19:04
I don’t recommend to nobody! Just in case if you love to being upset and angry.. With a normal trip reservation, you are nobody for them. They don’t facilitate email address to contact, chat online neither. During COVID-19 they cancelled my trip, (which is not their issue) BUT I couldn’t contact by: • call, BECAUSE: “your trip is not in 2 days” • email, because it’s not upgraded profile • chat, because it’s not upgraded profile NOT FAIR COMPANY. Not at all!
Please use the airline or a more responsible business
by Pevious/Former User on 2020/05/09 15:54
This app and website have given me a DISTURBING experience twice and it can happen to anyone provided a common obstruction. This occasion in particular, my flight was cancelled (not a big deal) however the refund options given are very unreasonable. Up to " 3 MONTHS " just to refund your original total. If you want it back in reasonable time... up to $60.00+ in "FEES", which suggests you as the customer have to pay for inconveniences to their process.
Unethical
by uber goes nuts on 2020/05/09 04:29
They will post a low price and when you go to book it.. the price increases drastically.
worst app
by Your f costomer on 2020/05/08 17:55
the worst app with the worst service. I just order ticket and pay a lot of extra money for my trip. When the flight delayed, they won’t pay for anything that you need to pay for it by yourself. I won’t buy any ticket on this app whatever I take a flight or not.
Kiwi is GARBAGE
by 4estFire on 2020/05/07 17:24
Don’t use kiwi. Avoid it at all cost. The way they conduct business is the way a 5 year old child would. They don’t care about customer satisfaction or helping you whatsoever. A giant scam.
I rate 0.1 don’t use this app they never reply!
by hippieamber on 2020/05/07 09:09
They said they were going to refund due to covid-19 instead they stayed with all my money WORST APP EVER!!!!
Nightmare
by Wilson Mejía on 2020/05/05 14:44
After a month that I cancel the flight and they refund the money I receive an email saying the going to get back 344.73 out of 355.64 USD flight and my refund was $10.91 USD. And the customer service was awful.
Getting Better
by Rudy from Baltimore on 2020/05/05 06:04
This company charged me over 80$ for assistance to a refund that they received from most of these airlines automatically, they are keeping the money and not refunding me even after I paid extra for a service they are now offering free. This is disgusting, this company is run by a scam artist!
Suvms thieves
by samsamsam333111 on 2020/05/05 04:10
Don’t buy it!
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
The crysis showed what these people are
by Boscodel on 2020/04/23 22:50
In spite of having bought travel insurance and of the flights being cancelled so we should have received our money back, guess what? The airline keeps sending sms messages to check the emails for the refund status, the emails are not forwarded. No customer support answers in over 3 weeks and so on. I understand that it’s a world emergency state, but not even answering in one month shows the absolute state of this miserable app.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Refund
by Scotland11 on 2020/04/21 14:24
I would give a zero if I could.. I accidentally requested credit instead of getting my money back and when asked was told that I chose credit and that’s what I would get regardless of it being a mistake or not..I can’t find any credit and no response from kiwi as to where it is.. SMH
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
Don’t use this site to get airline tickets
by Nne1txc on 2020/04/20 18:23
My flights to Dubai and Rome to Orlando were cancelled due to the pandemic. I was told I was getting a refund and never got it. When I followed up they told me I only got credits instead of USD on my credit card. I never got the credits on Kiwi. What joke. DO NOT USE KIWI.COM!
Poor customer service
by tripoli0124 on 2020/04/19 01:33
Not stand behind service if issue refuse to help
Greedy Beyond Caring
by JesANOldGuy on 2020/04/16 16:55
Initially I was very happy with the price and took out flight insurance. With the changes due to the covid-19 virus, I wanted to reschedule my ticket to the fall. There is no easy way to do this and when I looked for a refund, which everyone is doing, the most they would refund was 20 % of the cost. You can’t call them early as they are “prioritizing” their calls. This is BS. I would never recommend this service to anyone and would in fact sue if they were not hidden in Czech Republic. DO NOT USE!
Terrible service
by sueannechase on 2020/04/16 15:43
I would not recommend this company ever. Everyone I know has and is still having problems getting their money back. Not helpful at all durning the covid virys!!
Mrs nelson.
by magibash on 2020/04/16 13:26
Need for you guys to get my full refund in my account. Do to the Coronavirus my flight for my trip to U.K. was cancelled. Margaret Nelson Looking for my refund. Credit my charge account
Scammers, refund problems
by leviuriel on 2020/04/16 02:46
System or robot answer machine is very strict, does not give you enough time frame to address issues since only allows you to talk about them 3 days before the date of your flight, the only other way will be through website. The customer service are not helpful at all just follow their scripts and lines and are not creative to work out with clients. The company is not emphatic with world wide situations and clearly only interest is the money does not show passion for what they do. Putting this review on the side, I got hung up several times, wait hours for response from a manager, and the answer they provided were limited not with no difference from what agent from customer service say to me. I lost 262 thanks God was not much, but enough to show me what kind of mess I got myself into. I wish I could do legal process but unfortunately with court might end up losing more in the process than getting this situated and fix. Their refund process was unbelievable, if you wanted a full refund you have to get assistance and for that process they tell you to pay the fee for $21 while you’re on the phone and doing the process with them at the same time otherwise just keep what they offer to you that is 90% of the refund in a time frame of 6 months (you know when you totally forget about it, so that way they don’t have to do it), besides this refunds options you can get instant refund in “kiwi credit” where terms are not clear and they make you agree to not adjust this terms or do other claims. I know is a lot of info and maybe not expose properly but this frustration after trying to work this every way I could drove me to this points.
Rip off
by Kiwipaulludgate on 2020/04/15 22:58
There is a huge price to pay doing business with these guys . Unresponsive , rip off , uncaring the list goes on 🤬 Check Facebook for the page relating to what people have been experiencing from this company
Canceled my trip and alternatives are expensive
by GuntyPunty on 2020/04/15 18:26
My first flight of my trip was cancelled, and they are saying the alternatives are expensive. I talked to the airline company though, and the same flight is still available. I can’t talk to anyone though until 3 days before my flight due to corona, and I can’t email anyone because I’m only a basic member. I’ve tried to upgrade so I could email customer support, and it says error. The refund options aren’t great either. I’m just going to wait until my intended flight and see what happens.
The worst of the worst
by Mishaikov on 2020/04/15 16:08
Will take no responsibility to honor their stated "guarantee" regarding cancellations...They took all my money..it evaporated into their pockets...BEWARE
TERRIBLE CUSTOMER SERVICE
by CarolineSouth on 2020/04/15 15:52
Only book with them if you have the patience dealing with poor customer service, inaccurate information, long wait HOURS and money to blow!!!!! Next time I will spend the extra 20€ booking directly with the airline and not them, is not worth the hassle
DO NOT USE KIWI
by amandabhh on 2020/04/15 02:32
They charged me for two flights, sent me my confirmation booking and when I arrived to the airport they only booked me one flight. I also had my credit card information stolen via their site and never heard anything directly from them. Worst company ever.
No refunds
by Bedouin Lady on 2020/04/14 08:43
If anything goes wrong, they don’t refund you according to what they state on their website (There used to be 2 options: 70% immediate Kiwi credits, or pay 20€ for “assisted refund” from the airlines, which you might also not get - but they have been modified in the past weeks). Aside from getting using the less than 70% kiwi credits (about 20-30%, in fact) for a short flight, I don’t plan to use them ever again.
Poor Refund
by DesNinaRose on 2020/04/14 07:58
My flights were cancelled due to COVID-19, from my $400 tickets, they refunded $10.
Do NOT use this agent.
by Yip Tak Wah on 2020/04/13 02:41
Do NOT use this agent. I waited weeks to get any response on a coronavirus cancelation. I paid over US$3,000 for a ticket from London to New York. The response was pay is more money and we will look into for you! What a joke! And dispute resolution is in the courts of the Czech Republic! Wish me luck with that. I am looking for a Czech lawyer now.
Up coming trip
by knirus on 2020/04/11 19:44
We understand everything and everyone is affected by Covid-19. However, Kiwi should have better response system to its clients not only for now but future businesses and referral. Our experience goes long way and it will definitely impact your future business. Not user friendly portal and no choices of getting voucher like other businesses proving for future travel. Hope Kiwi management will look in to it correct this issue which impacting a lot of travels. Thank you! Sunil
Worse company ever
by Demonanimals on 2020/04/10 14:14
I do not recommend using them at all . I paid for all the insurance and cancelling and still they won’t refund or credit my account due to corona an president closing everything . They really wanted me to pay extra money to have there help canceling flights after I paid for all the extra when I booked. They are not from United States an they don’t care about anyone.
BEWARE
by babyjiraffe on 2020/04/09 20:22
I’m warning you, never use Kiwi!! My sister booked through them and American Airlines canceled the flight due to the pandemic but kiwi will not reimburse her. They have horrible reviews everywhere I’ve looked.
Very poor service
by lemeze on 2020/04/08 02:17
I made a booking for a flight from Austin to Chicago and had to cancel due to the COVID-19 virus lockdown in March.. I have send the email for cancellation and still has not got any reply as yet and my flight date has passed weeks already.
Book somewhere else
by fxxked customer on 2020/04/07 22:45
I booked my fly and tried to cancel it 15 minutes later. Can’t get the tickets returned, book your fly somewhere else.
Thieves
by MtZag on 2020/04/07 13:39
Trying to steal my money
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Book through the airlines.
by WolfRain415 on 2020/03/13 20:27
With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.
BEWARE! Stole my credit card information
by Rita1x on 2019/08/11 04:47
WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind.
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
Slow customer service in case of urgent need
by Nbbbbba on 2020/02/11 21:19
We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Kiwi flights USED to be good, now I’m experiencing issues
by jpalmer0503 on 2019/06/26 14:57
When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these.
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
The worst booking app.
by Duvan0009 on 2020/01/27 10:41
I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn't have the opportunity to contact the customer with any line, since for this type of situation I don't have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi's purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance
Helps find deals
by BKAJ1123 on 2019/12/03 12:28
This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post.
Poor customer service
by Not a willing Victim on 2019/12/10 21:28
I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Horrible!!!
by JB2-1+1 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
Excellent app & service
by Mario_too on 2019/12/31 14:50
I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had I planned it. The whole team at Kiwi was personal and always helpful; they listened to my concerns whenever I had them and absolutely stood behind me whenever there was a problem which travel plans can throw at you. Overall, a pleasant experience and I look forward to working with them!
Terrible
by Laurennnn H on 2020/06/26 18:00
I have never downloaded a third party app and used it for flights but I had seen good reviews also I heard of it before. I booked a flight to LA on the southwest airline. Immediately upon arrival to the airport I was told my booking did not exist. I called kiwi and was told that they have been having issues with southwest. They mentioned that southwest would send confirmation numbers then turn around and cancel flights on their end (not sure how that works). Nonetheless I was told to see if I could buy a ticket and kiwi would refund me. However, due to COVID the flight was sold out. I was told that I would be refunded for my ticket. But today I received an email stating I would not be receiving a refund due to my name being doubled on the reservation. I have been in contact with them however I am placed on hold then the call disconnects. This is terrible customer service! won’t buy again.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
STRANDED
by matchmakala on 2020/02/21 22:05
I purchased airline tickets 36 days in advance. The day prior to departure I was told the flight was “not available” After 10 hrs and 8 phone calls, to customer service, being placed on hold numerous times, with service agents in the back ground of phone call sounding like they were at a party, laughing and carrying on, I was told that I could expect at refund via PayPal within 24hrs. I have yet to see refund. Refund is on hold for up to 21 days. This is a poor way to do businesses. I was told many times that I would receive an email back within 2-4 hrs only to have to reach out again to explain issue to new agent. I requested the financial department hoping to solve this issue directly. I was told there was “no line to and or way to reach them.” Very disappointed! Will never book again and I will share this experience with my friends and family.
If I could give this company -5 stars I would
by abeeemmm on 2020/04/21 04:45
How could you? There are millions of people around the world giving free services and support to people right now. And you are changing policies at the minute. Stealing money from people. And purposefully not offering options. There’s a man running laps for charity in his backyard at the age of 85. There are communities sewing masks because they want people to live. Bootstrapped companies giving services and technology away because they care. About humanity. There are companies and families struggling to survive with no healthcare. And you’re not only not even letting people CHANGE travel and give you money down the road. You’re charging fees on top of the new policies. You’re just taking. You’re just turning off the option. And forcing people in countries around the word to deliver the news. How dare you. How could you. This is disgusting.
User for years
by Lenh4rtjames on 2020/03/26 01:33
I’ve never taken the time thank Kiwi for the service and experience they provide. I’ve traveled all over the world because of these people and this app. It takes a lot of people run something that is valuable for anyone who like to travel without paying top dollar. I’ve had many situations where I needed their help, and they’ve always been good about keeping their word and guarantee. I love these guys and I hope they continue to keep up with the same level of support they’ve always shown me.
Here there be SCAMMERS...
by JDTiure on 2019/12/22 04:30
Never trust a company that asks you to buy customer service That was my first warning sign. Booking a flight to Europe on a scheduled, regular airline, kiwi asks if I want basic, plus (+$5) or premium (+$10) customer service. I chose basic. Once they issued my “ticket” I saw it didn’t have a standard 13 digit eticket number, or a 6 character record locator. This is a business trip, so I can’t risk an issue. I called Kiwi to ask for those necessary numbers. That record locator is critical for any issues with the airline. ALL THREE people I spoke to asked why I would #1, want to talk to the airline at all, and #2, need those numbers. When the supervisor told me that my record locator would be given to me the day of the flight, I lost it and insisted they cancel my ticket and refund the cost. There’s too much patronizing secrecy/control games for me to trust them. US law requires Airlines to refund if you cancel within 24 hrs of booking. Kiwi did process the refund but said I could expect 30 days for their “finance department” to process the refund, and did not guarantee I’d get anything. Do yourself a huge favor and never go near these shady folks. The only Kiwi is the voice on the phone system. Czech company, Indian customer service agents.
Honeymoon/ COVID 19
by Las1637 on 2020/06/08 04:19
My husband and I were on our honeymoon in Spain, mid March and was cut short due to Covid -19. We were there for only 2 days and had no choice but to return home to the US and not travel to the rest of our destinations. I tried reaching out to kiwi about our flights and never could get through to customer service to see if they would be able to give us a voucher or refund us. I was only given an automated option to go online and cancel the flight. When I checked they would refund $1 and some change and that’s all. I spent at least $1000 purchasing our original flights through kiwi, very disappointing. Very poor service. At least BA gave us a voucher for a flight we had booked through using their website. Do not use KIWI website, book directly with the airlines you are flying with.
Read the fine print, and don't get the PLUS
by thedudeeeertr on 2020/02/18 07:19
I needed to get to India and kiwi booked two separate tickets (instead of one ticket) forcing me to buy/get transit visa. It wasn't clear at the get go that is what was happening, and I am wondering whether they don't disclose that clearly to show better prices ( because that is very inconvenient, and if you miss one flight you lose the other ). They also upsold a service for rebooking a given ticket for extra 150$ , but when I tried to do that, all the itineraries they showed me not at all comparable and significantly worser. When I called the customer service , they wouldn't refund my ticket nor could they find a comparable itinerary ( which they said they will look into, after 2 days they come back with nothing )
The worst booking app ever!
by Zarrough on 2019/12/30 18:39
I had the worst booking experience ever with this app. They advertise an itinerary as a single itinerary with one or two connecting stops while in fact they book you 2-3 different independent itineraries that you have to collect your luggage after each one! Even worse, they blatantly lie about it by calling it “self transfer!” Of course, you find out about all of that BS after you’ve non-refundably paid for the trip! Also, they advertise a trip with certain airlines and later on after you’ve booked and paid for it, they change the airlines without any notice to you! Their customer service is also just as crappy 🤦🏻‍♂️ I have learned my lesson the hard way unfortunately and my advice to anyone is not to book any trips through this fraudulent site. I an sticking to priceline from now on.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Terrible first experience
by Beff83 on 2020/01/10 10:38
We booked our flights and right as we get to the airport it says our flight got rescheduled, we never received an email from Kiwi saying the adjustment. We booked 2 flights in a package and since the first flight got pushed forward a couple hours we missed our second flight. Guess what Kiwi did to help us out. Nothing. They only gave us alternative flights that cost more than both flights combined or a refund that will give money back guarantee... in 30 days!? Kiwi is not up to date with the airlines at all. Do not book your flight on this app i promise you it will cause you trouble. Imagine missing your flight, not knowing if you will go home or you're stuck in a different state or country. Unreliable, stressful, and they don’t even provide a Spanish translator.
No Stars - Don’t do it!!
by Fitzpas on 2020/04/23 16:24
Changed my itinerary, didn’t offer any refund because it was the airlines fault. You can’t go direct to airline either. The Kiwi guarantee is a joke. Should’ve known you get what you pay for. Book direct, or at your own risk. You might get stuck somewhere. It took forever to get ahold of customer support. (+3hrs) Took my $ and didn’t offer me any service. They completely changed the day/time of one of my flights which would’ve messed up the connection so essentially I wouldn’t have gotten home. Kiwi couldn’t care less, not their fault. If you aren’t going to take ownership of peoples routes and ensure you get from point A to point B, what are you doing? Maybe use this as a search engine but I would go to the airline so if something happens you can actually get help.
Horrible Service!
by vlandi916 on 2020/05/28 00:06
I was unable to contact customer service for about a month. When I finally did, one person said I would not receive a refund for my canceled trip due to COVID-19. I asked to speak to another employee and they said I would receive a refund within 3 weeks. It has been over two months and I haven’t heard anything. I purchased travel insurance, but nobody from customer service knew how to file a claim. They said “You have to go through the website.” I’ve looked through the website and I am unable to file my claim. I bought a $500 plane ticket and bought travel insurance on top of that. I have not received any refund back, and I am not sure if I ever will. I will never book through Kiwi again if I do not receive a refund soon. Disgusting.
Don’t buy tickets here,All the scammers work here
by missara007 on 2020/04/05 00:37
I don’t advise anyone here to buy tickets, these scammers did not return my money back to me, because of the coronavirus the whole world all companies for canceled flights all return money back for tickets that were canceled, Of my $ 700, they returned me only 100 and to get these $ 100 I have to wait another two weeks, When we called, the girl answered apparently she was sleeping at that time she had incomprehensible English, she didn’t understand us, we didn’t understand her, These people who work here are not professional workers, Incredibly stupid, They do not even know what to answer. I’m disappointed I don’t advise anyone to buy tickets, it's better on $100 $200 is more expensive but buying from the company itself.
Thank you!!!
by Piratco on 2020/02/04 18:45
Recently I had a situation when thr flight from Tortola to San Juan was delayed and thus I missed all my further flights. The guys at the check-in stand said that they could do nothing as my flights had been booked in different airlines. I made only one phone call to Kiwi service and everything was arranged in 10-15 minutes!!! They made something really incredible!!! Thank you!!! Feel sorry, that I was so happy that completely forgot the name of a girl who received my call that day
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
If I could give zero stars, I would!
by tashfye on 2020/05/03 03:51
I previously was a fan of this company and had bought tickets through kiwi at least a dozen times before I had a bad experience. Then I purchased a refundable, changeable ticket, which I paid a lot extra for. I rebooked the ticket and the difference in the price that it said i would be charged was less than I was actually charged. I was charged an extra $160 for the new flight and when I contact customer service they gave me the run around for months and in the end did absolutely nothing. They just kept making excuses and never refunded the amount that they overcharged me. Do not waste your money on these crooks! Kiwi is a big scam and I will tell every person I know not to use this company!!!!!
Do NOT Trust This Service
by Cheapest Skater on 2019/09/29 19:57
At a connection in a foreign country the airline refused to honor the ticket purchased through kiwi. Stranded in a foreign country, kiwi’s support requested more money than the original ticket to resolve. Being held hostage kiwi’s hostage demands were met. It did not resolve the problem. Then kiwi says you need to purchase a ticket there at the counter. Of course the prices for last minute tickets are outrageous and not affordable. Currently have been stranded by kiwi at the airport going on 3 days. This seems criminal to me!!! I will begin writing airlines about this horrible service where these people sell tickets without knowledge of the airlines policies. Then charge customers an exorbitant fee while they are stranded half way through their trip in a foreign country! THIS PRACTICE SHOULD BE A CRIME!
Great Company! American Traveler
by AfRo ToAd on 2020/01/15 15:45
I read a LOT of reviews about this company on google and honestly i was TERRIFIED when I booked. I thought I was scammed and they took my money but everything worked out very smoothly and normally for me. I arrived to the airports on time and was able to get my boarding pass from the app itself and was able to check in that way as well. Let ME be a living example that this company is legit and the apps UI is super smooth! I definitely will book with kiwi again I’m a happy traveler.
Best Travel App
by Mr. S's tip on 2018/11/04 06:41
The title says it all, I have found this app to most reliably offer the best prices on more airlines than any of the other at least 7 apps I’ve tried. Plus it’s easy to use, with good features. I especially like the option to choose multiple possible travel dates in a date range. Also, being able to enter an amount of days you’d like to stay at your destination (for instance 5-7) and get quotes for the best price of any those days, is quite helpful.
I will never use kiwi again
by Alexis Doreen on 2020/03/31 18:39
Their customer support was useless and made it impossible to get my refund. They are a greedy and cold hearted company and it’s really upsetting that they show no sympathy or even care for oversees travel during this pandemic. I bought my tickets back in October and am now expected to not receive my refund at the end of March. They said, “well you can travel there and we’ll find a way to get you home.” So when I don’t find a way home because US has shut down traveling from the UK and Europe I’m supposed to deal with the consequences instead of just helping me stay safe and cancelling my trip I paid with my hard labor. Cruel people. I could use that money to not get evicted from my home.
Worst booking service ever
by jacoozireview on 2019/08/03 21:16
The app does absolutely nothing to help with the travel process. Myself and many others(from online reviews and word of mouth) have been surprised that when you get to your connecting flight it turns out to be at a different airport and you end up paying more to get there and deal with much more stress than you would have going one way. The reviews on the app must have been paid for because if you do a little research online it doesn’t take much to find out this “service” is a scam. Also trying to get connected with their customer service is a strenuous process and overall a greater waste of time then helpful. I am warning all against booking with this app.
No Existing Customer Support
by Ralf: on 2020/05/14 18:59
Ok, you can find cheap flights with this app, the problem is when you need some help, help will not be available, at less you pay to receive support. Too many add-ons, in order to get the support and protection that you need. I purchased a flight from Medellin to Los Angeles and Los Angeles to Guadalajara. My flight from Medellin to Los Angeles was canceled because of the Colombian airports are closed, due to Covid-19. Since my first flight was canceled, I had no need for my second flight, because I will not be able to get to Los Angeles. I requested a refund, Kiwi says the refund will take up to 3 months because I didn't pay for upgraded customer support. I need the money to purchase a new flight, for the end of the following month, but no way to get a hold of Kiwi because they want more money so I can be able to call them or send them an email. My advice is to stay away from this company, because, with this Covid-19, I'm sure your trip will be affected, and you will not get the help to get a refund or change your travel schedule.
Money grab app
by Vashonm on 2020/03/30 19:36
Only buy for the airline! If any changes happen the charge you to rebook even though EU rules allow free rebooking and refunds! They only give you a credit which is less to than your price or they charge you a fee to ask the airline to refund you. Will never again book on this app or site will forever stick to google flights to find and book my trips! Update: ryanair cancelled my flight their website is offering full flight credits but kiwi is only offering partial credit and keeping the rest for themselves! Never book on this site again USE google flights to find them, they take you directly to the carriers sites and they dont keep any of your money!
So happy!
by CreativeUsername9 on 2020/01/14 01:11
This place gave me tickets that were so much cheaper and more convenient. We missed a flight coming back because of a delay, I was with my parents and had to push one in a wheelchair. I was stressed. Called Kiwi and they told me I was protected with the kiwi guarantee so I could’ve gotten a refund but they just found a later flight and got me checked in. So happy I tried this site. Using it for all my travel needs. Jasmine was the person that answered my call, super grateful.
If anything goes wrong, you're screwed
by saxgod on 2018/06/09 22:14
STAY AWAY!! Their whole marketing shpeel about how they'll cover delays, cancelations, etc. is a complete utter lie. My first flight was delayed by 3 hours and I couldn't make my second flight which departed 2.5 hours after my first flight was supposed to arrive. I managed to email them through the app before take off of the first flight, letting them know that I was not gonna make it. They're supposed to respond within 4 hours... I landed 11 hours later and had no email from them. I called their "emergency" number and it's basically just some Indian guy in a call center who can do nothing more than submit the same email I had already sent. I ended up buying a new ticket myself (150 euros) and I'm spending the night at the airport. It's well past the "maximum" 4 hour window they're supposed to get back to me. And if I had waited for them to fix the situation for me, I would have been totally screwed... This is clearly false advertising and I'm going to look into legal recourse when I get back. You've been warned...
Good price, trustworthy, and excellent service
by loldany on 2019/01/05 19:05
First time using this app to buy tickets. At the beginning, I was a little skeptical about the low prices they offered, but I’m so glad that I found this travel agency. The cost to fly was low and affordable; they took care of everything for me in regards to checking me in and keeping me posted with flight updates; a great app to find the best traveling deals. I highly recommend this app to anybody who is traveling local or international.
Price changes
by angry and sabatoged on 2019/07/22 06:26
I was referred to kiwi but didn’t like how each time I found something good it changed immediately and prices went up. I had to stay extra days because flights were leaving at 5 am so I had to stop my vacation a day early and miss a basketball game for my son because it had us leaving 5am with no other options. It should give you opportunity to pick what time you would like to leave and as soon as I went back to check time it was two times the price forcing me to lock in a price and flight I’m not really happy with speeding up my vacation a whole day ahead
Cheap but not worth it
by rbrereton on 2019/08/01 07:26
I booked a flight from NY to Italy with a flight switch in Dublin. Right before the flight, I was told my flight from Dublin to Italy was changed and I now had a ten hour layover. Then on the way back, the same thing happened TWICE. The stop in Dublin was increased to an eight hour layover (I spent the night in the airport). Then I went to get my boarding pass after my night in the airport and the terminal was empty. Turns out there was another flight change and another six hours, that kiwi didn’t tell me about on the app. In fact I’m sitting at the airport right now. The kiwi app says I should be leaving (they never updated my flights on the app) and I’m still waiting for a nonexistent flight.
Unwilling to accommodate
by Bigt89.richmond on 2020/07/04 00:07
I purchased a saver ticket, thinking I would be fine because I would not be changing my flight for personal reasons. The pandemic caused my flight to be cancelled and Kiwi found an alternate flight, for an additional price. This happened two more times until I learned that country to which I was traveling had closed it’s borders to US citizens. I informed Kiwi of my dilemma and was told that the majority of the $1,600 I had spent was non-refundable. I asked for a kiwi credit instead of money and was still denied. I asked for the information to the airline so I could contact them directly, denied again. Please do not book with Kiwi. Go through another agency!
Rating Trends
3,2,2,2,5,2,1,1,6,8,6,2,0,2,3,5,1,3,4,0,3,1,2,1,1,0,0,2,3,5,3,2,3,0,0,15,2,7,2,3,3,2,5,3,1,5,4,3,4,4,5,1,7,3,4,1,5,5,5,3,3,0,5,7,5,8,3,7,5,2,9,6,3,3,4,7,4,10,7,7,6,7,4,2,1,6,5,6,5,4
All Versions
4.0
5,275 total
 5
4,030
 4
432
 3
135
 2
76
 1
602
Current Version (4.28.0)
4.0
5,109 total
 5
3,913
 4
419
 3
131
 2
69
 1
577
Version History
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