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Kiwi.com: Cheap Travel Deals

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kiwi.com: Cheap Travel Deals
Description
kiwi.com's unique booking system gives you access to the world’s cheapest flights, hotels, rental cars and train tickets. Save up to 90% on direct prices with our advanced algorithm and exclusive industry deals. With kiwi.com you can select the best prices for: Flight tickets Hotels Train journeys Rental cars Finding travel bargains has never been simpler. “kiwi.com will find you the cheapest international flight tickets.” - Condé Nast Traveler “...so clever that once you understand how it works you cannot help but be impressed.” - Business Insider “kiwi.com helps you figure out where you can fly within your budget.” - The New York Times 5 REASONS YOU SHOULD USE kiwi.com 1. Super savings - kiwi.com is proven to offer the lowest prices on flights, hotels, train tickets and rental cars 2. Lightning fast search means almost instant results 3. Simple price calendar helps you to compare the cheapest deals 4. Responsive customer support in 17 languages kiwi.com’s advanced algorithm scours the marketplace for the lowest-cost deals. You can see the best deals for your dates, choosing your perfect price. Proven as the world’s leading low-cost flight agent, we’re now able to use this technology to bring you the world’s cheapest hotels, train tickets and rental cars. Saving up to 90% on booking directly, kiwi.com offers savings you’ll never get with bigger carriers. Plus, with no commission to pay, kiwi.com we’re cheaper than other online agents too. Be a NOMAD Want to visit more than one country? We’ve got you covered. Kiwi NOMAD takes the stress out of booking your multi-city trip. Simply Enter the destinations you want to visit and Kiwi NOMAD will calculate the cheapest possible route between them. You can chop and change the flights and destinations until you find your perfect trip. All at the lowest possible cost, of course! Bonus Our Price Alert feature alerts you to price drops and new deals meaning you will always get the best price with kiwi.com. Explore destination Wherever you want to go, kiwi.com is your ultimate travel partner. We think booking should be fun! Choose ‘Everywhere’ in the destination field, see cheap travel deals from across the world and book your dream flight. Don’t forget to select the breathtaking hotel to stay at and your travel connections in advance - all with kiwi.com of course! Never worry about luggage size Available in the app, Kiwi’s augmented reality baggage measurement tool can help you pass baggage control with no hold-ups. Just point your mobile phone’s camera at your bag to get a visual confirmation that it will pass airport check-in. Once you’re done, pack your bag, book a hotel and rent a car - all within the same app. Happy travels, globetrotter! Where to go this year? Don’t know where to go? Get inspired by the top 10 most popular travel destinations in the US! 1. Mexico City (MEX) 2. Havana (HAV) 3. Rio Negro (MDE) 4. Barcelona (BCN) 5. London (LGW) 6. Paris (CDG) 7. Prague (PRG) 8. Rome (FCO) 9. Toronto (YTZ) 10. San Juan (SJU) Did you know there are 195 countries in the world? We do - because we operate in all of them. kiwi.com offers almost limitless combinations of flights, hotels, train tickets and rental cars. It’s a total travel app. So, what are you waiting for? Get the cheapest travel deals anywhere and everywhere. Start your booking now!
Good
by Joseph khz on 2019/06/22 12:41
7
Application
by anne laure LA on 2019/06/22 03:49
Super application facile d utilisation
Extortion DO NOT USE
by Steeeeeve buskemi on 2019/06/19 22:13
the day before my trip I was notified they needed $500 in order to stay on my flight. Worst experience with a flight app ever!!!
Can’t beat their prices!
by mona the nomad on 2019/06/19 17:02
I travel a lot, trust me I know.
Map feature
by Eggjfjs on 2019/06/19 03:47
I love the map feature online, it’s the only reason I downloaded the app. However the app doesn’t have that feature in it. Please add it! I haven’t used this service to book any flights yet so I can’t comment on anything else at this time.
The worst/0 star
by Crash every single time on 2019/06/18 09:44
I am flying from China to USA. They didn’t even bother to notify you that you need visa type doc if you are transferring fly at Vancouver. Again, I have us green card and don’t have intentions to enter Canada. The transferring time is under 2 hours. I end up to purchase another fly ticket from another website. I will not recommend Kiwi to anyone.
Pretty good !
by kelly yueh on 2019/06/17 07:06
Well experience to enjoy this APP!
Cheapest!!!
by ConsciousOne on 2019/06/16 22:53
The app is cool. Straight to the point. I don’t know how they find cheap tickets but this company is by far the cheapest.
Recommend!
by Gennadii Oberemok on 2019/06/14 05:16
Very good app to by a tickets! Recommend!!
Baaaaad concept
by Gary295325843 on 2019/06/14 04:02
First and last!!! They do NOT allow you to do the check in for flights on your own. They ask your data and then send it to the airline BUT it has to be at least 3 days before. I tried to do the check in 2 days before like I always do and it was impossible, so I had to pay 110 $ to greedy Ryanair for 2 check ins... thanks to you kiwi!
Booking
by merchi60 on 2019/06/13 20:38
I can’t find a past booking
Unknown hotel
by World Rose LLC. on 2019/06/13 20:35
It gives a total price with out naming a hotel !
Rich USA-BRA
by Rich USA-BRA on 2019/06/13 17:08
Very useful to find good deals!!
Absolutely Horrible Travel Experience
by Ed M M on 2019/06/11 02:38
Please beware that Kiwi.com will not be there for you when you get stranded due to a delayed flight. I was stranded on Orlando on June 8th and called Kiwi.com to get rebooked based on the Kiwi.com guarantee. I never got a formal response for more than 10 hours leaving me stranded overnight in Orlando. When I called the customer service number all the offshore customer service agents told me was there us nothing they could do but wait for an email in 2-4 hours that never came through. The agents lacked empathy for my situation and just kept parroting the same script over and over. BUYER BE WARE OF KIWI.COM they will leave you stranded when you need them most! Worst travel experience EVER!!!
No big guys beat their prices and service
by Florida3 on 2019/06/10 14:00
When traveling in Asia have been using them since 2014. Great prices and service In 2019 find non of the online booking services match their prices on USA / Asia sector. They even rebook you free if miss connections. I will also book my New York / Manila sector with them on my Asian vacation. Good Job Kiwi.com
worst booking service
by otar1983 on 2019/06/09 11:07
I book flight and they cancel it after 10 hours, I came to pay 2 times more for new another. Don't waste your time and money use other services
Great app
by shahrakm on 2019/06/09 00:20
Fantastic and useful airlines booking app
Mr. Medina
by Valster007 on 2019/06/08 20:08
I had some glitches with the booking as far as needed to repeat more then once the travelers info. It kept on kicking me out for some reason. But everything worse went smooth.
Great app!
by beni_du on 2019/06/08 16:40
Easy to use app, searches smaller (cheaper) airlines. Lots of options to tailor your flight, quick comparisons, with clear and helpful info on terminals, car rentals, etc.
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
Cheapest fares
by eddie-ross on 2019/06/07 07:36
Kiwi.com has the best prices. Ill never book a flight from a different site! Kiwi.com is the way to go if you want to save money.
Fraud
by euro 1990 on 2019/06/06 15:48
Serve for horrible Hispanics and they also stole 840.00 $ I bought 2 tickets and they gave me back 65.00 $ they still tell me it's not my fault and the ticket was canceled by the airlines!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Customer service rep hung up on me
by Jdub da fool on 2019/06/03 13:16
I wanted to see if they would allow me to get a different flight since I purchased premium which supposedly came with all the bells and whistles and flexibility with regards to their options. Your customer service person hung up on me last night. I knew it was a mistake trying to give you an opportunity to earn my business. This is the last time I will allow you to have it because you didn’t do anything to make me want to give you another bite of the Apple. Thanks and I’ll be sure to give your potential consumers a review of my worthy experience.
I like
by sabi_ann on 2019/06/01 13:28
Super cheap and reliable
Horrible app and even worse service
by jboy_ak on 2019/06/01 07:48
First time to use the app and purchase a ticket. It will be the last time for sure. Once I get this round trip flight completed I will delete the app Got to the airport and could not find my boarding passes even though they were supposedly sent to my email. Finally got things straightened out at the ticket counter. The app had interchanged our first name with middle name. The ticket agent straightened that out and hit me the airline app which slowed me to get boarding passes for all three of us.
🌟🌟🌟🌟
by berglind rós on 2019/05/30 18:30
My go-to travel app.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
服务态度太棒了
by LeMoon1009 on 2019/05/29 09:12
从美国到中国经加拿大转机,由于航班延误需要重新预订机票,kiwi的工作人员非常耐心、态度很好,帮我重新预订了机票,而且花费都在kiwi guarantee里,非常感谢kiwi.com!
Worst experience ever! Ruined our honeymoon
by Sara stimart on 2019/05/28 15:08
Do not use this company! I honestly am disgusted with the whole experience. I am heartbroken and have been crying all day. We couldn’t get to our flight because of a tornado and now we’re out two thousand dollars in flights and three weeks of hotels. They wouldn’t even comp us our flights back that are 20 days out. I will never use this service again and would recommend others do the same.
Just no
by Mglb8385 on 2019/05/26 23:01
Don’t make an account with Kiwi. It is impossible to find how to delete your account when you find that the app doesn’t save any money on flights.
Flying to La Paz MX
by Msdontask on 2019/05/20 02:01
I booked through Kiwi.com and I flew from SFO to Guadalajara MX and then was supposed to change airlines and get a second flight to La Paz MX which was cancelled. No one spoke English... I found the window for my airline and the lady said next flight was in 2 days. I called the 800# and spoke to the Kiwi guy from London? For about 45 min until he got the proof that the flight was cancelled. They said to give them an hour... but in 10 min. They called me back saying they booked me a new flight on another airline for the next day and also offered me a said amount for a hotel, taxi, dinner and breakfast. So I accepted the amount and spent the night in a nice hotel near the airport and arrived at my destination the next day. The money was credited to my credit card before I returned home! Excellent deal! I have booked another flight with Kiwi.Com in September. Love it!
Dmitriy
by Dmitriy Abeldinov on 2019/05/20 01:29
👍🏽excellent
Horrible App
by HonestVerifedReviewer on 2019/05/16 17:47
Stay away from this company. It’s better to book using any other means. They took over 24 hours to confirm my booking. When they finally got back to me they said the price rose nearly 500€! They claim their “processing team is processing the order and only takes 4 hours”. This company is a scam. Think you are booking your ticket when you click purchase? Wrong!!!!! Stay far away from Kiwi.com. They are the worst.
loves great deal
by tatay @ anak on 2019/05/12 21:21
GREAT TRAVEL WEBSITE,,, fast refund if booking cancelled!
Best travelling tool
by GrettirG on 2019/05/11 08:47
Kiwi work lika a sharm as a traveling tool, for booking, finding travelling docs and assistans tool and as reminding:)
Great Prices Only On Advance Tickets.
by cadillac9318 on 2019/05/09 20:48
Book in advance you’ll get some pretty good prices. Something comes up and you gotta hop on a flight in day or 2. The prices don’t really compete with the competitors. Also, payment can be tricky I have to call my bank and authorize the payment to go threw due to payment being sent to another county.
Kiwi
by Michael G. Hackett on 2019/05/04 17:15
Very easy use.
Less back button
by unknownencounter on 2019/05/01 20:59
I love this app and it’s my go-to for traveling and recommending. Only thing that bothers me is the constantly having to go back and change the alternate origin / destination and the fact that sometimes when picking a city it comes up with the photo. I’d rather be able choose multiple cities simultaneously. I’ll keep using the app though. The explorer map is the best too
Great prices!
by Vannybonbon on 2019/04/29 13:50
I’ve booked on kiwi before and it really did give me much cheaper options than the other booking websites I’ve been on, I called customer service with my baggage questions and they were very helpful. Will be booking through kiwi again. I do wish I could star certain flights on the app though.
Great app
by AleX MAza on 2019/04/29 10:51
No problems with my flight from Brno to Milano! :)
Great app
by alykko on 2019/04/26 04:16
I love how app works and i had only great experience with it. Strongly recommend!!!
Buena app
by c.unda27 on 2019/04/24 07:38
Buena información Me ha sido muy útil
Me gustó
by liaaami1993 on 2019/04/22 11:01
Viajé por medio de la aplicación Kiwi.com y tuve muy buena experiencia. Bajo precio y ningún problema con los vuelos.
Great app
by Freemose on 2019/04/22 02:17
Very easy to use and understand
Awesome
by ElodiaA. on 2019/04/21 14:14
Great app and always the best service around!
Good service
by Murkau on 2019/04/20 23:26
Good service
Kiwi
by My IPhone 7+ on 2019/04/18 09:46
Great app. Saved me thousands
TSA
by KFH61 on 2019/04/16 21:31
Good. Wish I could add my TSA number
Good but not great
by RyZau on 2019/04/08 05:43
Great app, great prices, but if you need to cancel or rebook, you’re F’ed.
Awesome
by SamiJamaleddin on 2019/04/08 05:30
Thanks for the NOMAD option, I love Kiwi.com for that reason.
Alerta
by qu1r0g4 on 2019/04/07 01:55
La peor agencia de viajes! Terrible! Hice mi reservación dos meses después de mi viaje y a solo una semana me cancelaron mis vuelos cuando ya tenía todo planeado y la garantía es pésima me reembolsaron 30% o me daban una opción de compra para cambiar el vuelo pero tenía que pagar la diferencia que equivaldría aproximadamente 700$. Muy mal servicio. Solo roban tu dinero y te dejan sin opciones
“Time of stay” bar needs fixing
by Sabean7 on 2019/04/05 18:32
App is great however adjusting “time of stay” is extremely difficult. Trying to move bar to “2-3 days” for time of stay was near impossible and I had to resort to using safari to access Kiwi. If developers could change layout of the “time of stay” bar, would greatly improve app.
Some sort of scam going on.
by FenFamWill on 2019/04/05 00:08
Twice today I received an alert for a super low price to Europe. Each time, I went into the app and pulled up the flight. Each time as soon as the booking screen came up, it initially show the low price and then reprice the flight to full fare right before I started filling out the information. If this keeps up, I’m ditching the app.
Best prices
by Geminibynature on 2019/04/03 23:47
Haven’t had one issue, the prices are great and I recommend kiwi to all looking to save on airfare
Thanks for this App
by RafaelSalazar23 on 2019/04/02 00:15
Good App
THIEVES
by USALegendary E5 on 2019/04/01 18:36
“WOW air ceased operations on Thursday, March 28. According to article 5 paragraph 3 of our Terms and Conditions, this is classified as a Force Majeure situation - which means that we are not obliged to apply our Kiwi.com Guarantee.” “These alternatives cost much more than your booking, so they cannot be fully covered by Kiwi.com.” The alternative tickets and offers cost between $573 & $575. I paid over $650 USD for a two way ticket. And they are wanting to charge me another $300+ for another ticket. Or a $200 “instant” refund. GARBAGE COMPANY. NO CUSTOMER SERVICE PHONE LINE. ABSOLUTE GARAGE CUSTOMER SERVICE.
Worst Travel Agency
by dboynets on 2019/04/01 05:28
They scam you and do shady business.
Left me stranded in a foreign country. For your safety, please don't use this app.
by Kiwi Stranded Traveller #5960 on 2019/04/01 02:14
I had one of the absolute worst customer experiences using kiwi.com - I missed my flight due to an error committed by an airline employee, and when I called kiwi.com for assistance, the agent I spoke to refused to help me, told me it's my fault and called me a liar when I tried to explain my situation. She kept on telling me this wouldn't have occurred if I had arrived 2 hours before departure(even though I was there 3+ hours beforehand). She literally used the phrase "it's your word against ours". When I asked the call to be escalated, she refused, and she refused to give me her full name. Seriously, what kind of sketchy, fraudulent business trains their customer service to not even say their names? The airline even accepted responsibility of the situation, but said they couldn't offer a refund since I booked through the Kiwi.com app. It was Kiwi that charged my credit card, not the airline, so the airline didn't have anything to refund. Using the kiwi app and the corresponding customer service(or lack thereof) left me stranded in a foreign country all alone with no options. I had to buy a brand new ticket just to get back home, not to mention the incremental cost of spending almost an hour on an international call with the customer service agent. This is without question the absolute worst experience I have had with any airline booking app. I wouldn't want anyone else to be left stranded like I was, so I urge you to book directly through the airline, or use literally any other app for your future travels.
Amazing app
by miguena on 2019/03/30 16:16
I love booking from kiwi, easy app and cheapest price....highly recommended.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Prices
by shasha1214 on 2019/03/25 07:35
Why are the prices for the same date and flights more expensive through my laptop than the app on my phone?
They take your money fraud stay away!!
by II_P.S.I.X_II on 2019/03/25 01:32
My flight got delayed from San Francisco > Paris ORLY > Moscow > Lipetsk. And I paid seat allocation for that flight duration which I didn’t use, because they provided a different route “kiwi guarantee” which I had to pay 500 euros on top. And I was late for my business meeting! I asked for a refund for the seat allocation which I didn’t use and the flight which I didn’t use and they didn’t even try I got an email saying their usual lie and they can’t refund that, I will never use kiwi again and I will review them everywhere so other people will stay away from them!!!
Me encanta esta app
by kummex on 2019/03/23 03:57
Es muy fácil de comprar vuelos por aquí 👍
Don’t book with Kiwi
by kshriajaldbr on 2019/03/22 15:47
The customer service with Kiwi is very difficult to work with. When I had problems with an affected flight I asked for help and did not hear back from anyone for a long time.
Awful Service and App
by Margo919 on 2019/03/21 09:38
No help whatsoever in making the slightest change. Horrible company that stops caring about you the moment your credit card is processed. App constantly crashes and full of errors.
One question
by baeem on 2019/03/20 03:17
Is this app real or fake can ya tell me before I buy the ticket?
Worst experience
by a3eed on 2019/03/19 04:43
I have had the most useless company experience There are not flexible n just trust me don’t book through them Am even so disappointed n tired to even write th bad experience
Very cheep flights then other apps
by khan jiiii on 2019/03/18 23:02
I am very happy to use this apps really very very cheep I never seen in another’s
Amazing deals
by WillOnFire on 2019/03/18 19:45
I travel 3-4 times a year internationally.. kiwi is by far the best travel app there is. Best deals, best dates.. no hoops, and very responsible with customer service
My go to travel site.
by Daz-I-Kue on 2019/03/15 23:32
Never fails in value, options and ease of use
Great app
by Nobody! on 2019/03/13 14:52
So far I’ve used this app to book my flight to Europe twice and the first time everything came out great and I’m hoping this next trip will be the same. I highly recommend
Love this freaking thing
by aliki tiki on 2019/03/12 17:29
I love this app!!! It shows all the best prices and it has the cheapest deals!! I only buy my tickets from here!
Wish I could give 0 stars
by nae31313 on 2019/03/11 02:54
Never use this service when booking a one way or connecting flight using two different airlines. It will not allow you to book a flight and then will check you in for your flight not allowing you to check yourself in preventing you from paying for a checked bag. Then you will be charged an extra fee at the airport and costumer service will not be helpful and will tell you to fill out another form online. It would have been cheaper at this point to pay for a straight through flight with delta then to use this service! NEVER AGAIN
Miguel ENRIKE Romero
by ONLYKIND on 2019/03/10 20:22
Good app for good economic traveling and safe to, I enjoy it allot , thank you
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
overpriced
by Iagdboy on 2019/03/06 11:32
Checked out a 25 day car rental and Kiwi was at least $1500.00 more!!!!
Well done
by jasim alartoshy on 2019/02/28 16:04
Hi
Almost missed an entire trip due to their lack of communication.
by vivir2019 on 2019/02/27 18:06
If you can avoid using Kiwi.com I would highly suggest you do so. I was not notified that one of my flights was cancelled weeks in advance. The airline had emailed customers but Kiwi failed to relay this information to myself and 4 other customers. We missed our connecting flight. Had to buy another flight. It was a big headache to be reimbursed. I kept in contact with the other 3 of the 4 travelers we were all reimbursed different amounts. We all had the same connecting flights. Make sense of that. Extremely stressful. Just avoid if possible.
Love this app
by cynthiacam on 2019/02/25 06:50
Easy booking, cheapest search engine to find affordable prices
Easy and cheapest air tickets.
by NoBadDaysDood on 2019/02/25 03:59
I’m glad that found this app. Cheapest prices compare to any other sources Google flight, kayak or direct Alaska airline website. Great place for air tickets shopping.
GREAT APP
by gigibecks on 2019/02/24 20:11
Awesome app. Can’t get enough of the great deals they have opposed to other reputable apps. They can’t be beat.
Do not book with them!!!!
by Miha_nmf on 2019/02/22 22:02
This is the worst company ever! I booked a flight for my mom as a surprise but 30min later I found out she can’t travel,I called kiwi(after 30min from booking), and they said I have to wait for a refund ,one month later they sent me an email saying that I will get a $17 refund from the $226 I paid! 😰
Does not work
by NestorE on 2019/02/21 19:44
The app doesn’t even work, you select the dates and it gives you other days 1/2+ days from what you initially selected.
New user
by taylor rouge on 2019/02/20 15:04
Hey i was recommended to your app everything seems good so far but I’m confused as to why the app is in military time. I don’t see in the settings or web version on how to change this thanks!
Visa
by levibaranda on 2019/02/19 18:23
Why do you need a visa to go from California to Arizona? Why don’t you have a provision for green card holders? Why does is have to be a citizen or not? I happen to be a green card holder technically I’m a Philippine citizen but your app won’t allow me to travel with out a visa? This is weird now I have to say I’m a citizen of the US? Just saying. Also this nick name question is in necessary. If a nick name is taken I have to invent one? I’m having a hard time logging out.
Only review I’ve ever written
by JH321988 on 2019/02/18 04:08
Painful app, painful service. Will go out of my way to not use again.
😍
by Princesadelseñor on 2019/02/18 04:07
⭐️⭐️⭐️⭐️⭐️
Es la mejor aplicación que existe
by mari91@ on 2019/02/13 13:44
Puedo recomendarlos porque con motivo a un viaje muy importante descargue cuanta aplicación para hotel y viajes encontré. Kiwi es todo incluido el mejor precio d vuelo y hospedaje lo tuve con Kiwi, lo mejor es q todo es cierto
Kiwi Guarantee was awesome!
by SeaDragonfly on 2019/02/11 18:00
I rarely write reviews, but this was just excellent customer service. Last year we scored one of the crazy cheap flights on primera, oddly enough just a day or 2 before the shutdown. Anyway due to storms at my departure city, we were delayed getting to Boston. We arrived about 20 minutes prior to departure and still had to check in since Primera didn’t allow online check in. Long story short, we missed our flight and there weren’t any others that night. So we contacted Kiwi.com to invoke the Connection guarantee. The rep was very helpful and said they would find a replacement flight for us but that it could take up to 4 hours to receive the options. It took 3 hours and 45 minutes, but they gave us 2 workable options, I chose one and they sent us the new routing. We stayed at a hotel at the airport and had breakfast next day. Approximately 45 days later, Kiwi credited us a fixed amount to cover our unexpected hotel and meals. In the US, this is almost unheard of! Had we booked directly with the airlines (Delta & Primera)we would have spent at least $500 each to rebook the flights, let alone receive reimbursement for the hotel and meals.
Not bad so far
by Djfree30 on 2019/02/11 03:23
The app isn’t bad so far, as I’ve only used it for a few hours lol! But its interface seems super simple, and their rates are out of this world! I will update my review soon!
Junk service
by Mmmmmmmichael on 2019/02/10 19:01
Third party, zero accountability, help yourself if there is a problem with your flight or connection. You are a second rate customer to the airline, just above some cargo if you buy a ticket with kiwi.
Fraud; no accountability
by rv5057 on 2019/02/10 16:58
Use a good credit card with Kiwi that can cover fraudulent transactions. I suspect a lot of the ratings for this app must be fake based on my first kiwi experience and how poor the customer service is. I don’t recommend this app for international flights or using unfamiliar airlines. The user interface is good, but everything else is a disaster. They deflect accountability at every corner to the airlines you are flying on...Kiwi doesn’t do anything directly to help you, even despite the “Kiwi guarantee.” Again, use a good credit card with Kiwi that can cover fraudulent transactions. Read the fine print, and do not make any decisions based on what a kiwi phone rep might tell you unless you record the conversation. They are uneducated about their service and do not give accurate information that can cost you a lot $$$.
Kiwi
by nujo4326 on 2019/02/08 19:57
Its my first and last time that i use kiwi services. Even costumer service is lying! They make everything to take more money from costumers!
Scammers, liars, fraudsters. Withheld flight cancellation info, lied repeatedly, left me stranded
by Terri643365245 on 2019/02/06 09:28
Kiwi knew for weeks one of my flights was canceled but didn't notify me. I found myself stranded in Brussels frantically trying to get things sorted out with Kiwi, who lied over and over again. I only found out they had been notified about the flight cancellation after initiating a claim with the airline, who provided the email they sent to Kiwi two weeks prior about the flight being canceled. As a result of Kiwi's negligence and incompetence, I missed a family gathering and a business meeting, costing money and immense frustration. Had Kiwi perform their contractual duty and notified me about the flight change I could have rescheduled. After immense pressure and hours on the phone, Kiwi did pay for a hotel, all the while trying to pretend they were doing me a favor and lying, saying the airline canceled unexpectedly due to mechanical problems. Of course, they didn't compensate me for the cost incurred due to their negligence and incompetence, such as of food in an expensive city, incidentals, hotel taxes, and the inconvenience of missing my meetings and family events. They later tried to offer me a $50 voucher to remove negative reviews...as if this compensates for the expenses, lost time, and hassle, and as if I would spend more money with this company and give them another chance for them to screw me. Avoid this company, not only are they incompetent and negligent, they are also liars.
JojoJojojojo
by championcarpenter on 2019/02/04 15:14
Took over 4 hours to get tix
Biggest scam of 2019
by micaht1999 on 2019/02/04 10:55
Booked flights, couldn't make them due to visa circumstances (let them know two hours after I paid for the flights) still haven't gotten ANY money back.
The absolute worse experience
by .ap5 on 2019/02/03 01:58
I have never written a review, but my experience was so bad I feel compelled to let others know so they can stay away. The “Kiwi Guarantee” is total BS. I have been trying to get my refund for two months now and they keep ignoring me and giving false promises and kicking the can down the road. Five times now I have been promised a phone call back to keep me in the loop, and I haven’t received one. It truly is a scam of a company, and I would strongly suggest people to stay away at all costs.
BY FAR THE BEST!
by ninettanectarine on 2019/02/01 03:22
The best travel app all around!
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
Best Travel App
by Mr. S's tip on 2018/11/04 06:41
The title says it all, I have found this app to most reliably offer the best prices on more airlines than any of the other at least 7 apps I’ve tried. Plus it’s easy to use, with good features. I especially like the option to choose multiple possible travel dates in a date range. Also, being able to enter an amount of days you’d like to stay at your destination (for instance 5-7) and get quotes for the best price of any those days, is quite helpful.
Horrible!!!
by JB2-1+1 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
Good price, trustworthy, and excellent service
by loldany on 2019/01/05 19:05
First time using this app to buy tickets. At the beginning, I was a little skeptical about the low prices they offered, but I’m so glad that I found this travel agency. The cost to fly was low and affordable; they took care of everything for me in regards to checking me in and keeping me posted with flight updates; a great app to find the best traveling deals. I highly recommend this app to anybody who is traveling local or international.
Visa
by levibaranda on 2019/02/19 18:23
Why do you need a visa to go from California to Arizona? Why don’t you have a provision for green card holders? Why does is have to be a citizen or not? I happen to be a green card holder technically I’m a Philippine citizen but your app won’t allow me to travel with out a visa? This is weird now I have to say I’m a citizen of the US? Just saying. Also this nick name question is in necessary. If a nick name is taken I have to invent one? I’m having a hard time logging out.
If anything goes wrong, you're screwed
by saxgod on 2018/06/09 22:14
STAY AWAY!! Their whole marketing shpeel about how they'll cover delays, cancelations, etc. is a complete utter lie. My first flight was delayed by 3 hours and I couldn't make my second flight which departed 2.5 hours after my first flight was supposed to arrive. I managed to email them through the app before take off of the first flight, letting them know that I was not gonna make it. They're supposed to respond within 4 hours... I landed 11 hours later and had no email from them. I called their "emergency" number and it's basically just some Indian guy in a call center who can do nothing more than submit the same email I had already sent. I ended up buying a new ticket myself (150 euros) and I'm spending the night at the airport. It's well past the "maximum" 4 hour window they're supposed to get back to me. And if I had waited for them to fix the situation for me, I would have been totally screwed... This is clearly false advertising and I'm going to look into legal recourse when I get back. You've been warned...
I wish I downloaded this before booking my flight
by Mike martiny on 2017/10/26 22:09
I’m a college student so you know money is tight. So since thanksgiving was coming up I had to book an airline ticket home and I did it through the normal process through an airline. I wish I had discovered this app before booking the flight. I would of saved over $100 just by a simple download. The UI is very simple to use and the app works without any flaws.
Less back button
by unknownencounter on 2019/05/01 20:59
I love this app and it’s my go-to for traveling and recommending. Only thing that bothers me is the constantly having to go back and change the alternate origin / destination and the fact that sometimes when picking a city it comes up with the photo. I’d rather be able choose multiple cities simultaneously. I’ll keep using the app though. The explorer map is the best too
Don’t recommend
by Sir_jacob on 2018/10/04 13:22
I’ve never wrote a negative review on anything before but this was my worst experience ever. I booked a flight and paid for priority and when I tried to enter flight info on the airlines app it kept telling me that it didn’t exist. The lady at the gate finally found my reservation after minutes of trying only to tell me that I dont have priority and that I would have to pay again. It I was 2 hours early for my flight it would have been dooms day for me and it wasn’t that cheap! Do better next time and send customers info when they book through your website. I on the other hand may never use this again.
Great site, mediocre app
by BostonFrank on 2018/04/05 18:05
I have found amazing deals with kiwi and I will continue to use it, but I have to grit my teeth when I use the mobile app. I tried on 3 separate occasions to buy through the app and they all failed. I had to move to the web. Also, why, WHY is there no search history? Tap the wrong arrow and you have to start all over again. It’s really hard to do multiple searches for comparison and the repeated entering of dates is just begging for a mistake to happen. I hope they can get things polished. Summary: Kiwi, great! App, not great.
Love this
by Cole McCarty on 2017/09/14 12:38
Flight tickets are something that are difficult to find. You have so many different options when it comes to time and arrivals and departures, costs with the prices, and which airlines to choose. Not to mentioned that before I didn't even feel comfortable buying tickets from an app who wasn't the airline. That all changed with kiwi...they're my go to now!
SCAM ! Stay away
by Sabrina Funes on 2018/06/03 15:53
We arrived at the airport three hours early on Saturday at 5pm only to be told that our info was NOT in their system. We called Kiwi and they told us they didn’t know what was going on and they’ll “email” us in two hours...keep in mind our flight was at 8pm... we never received an e-mail/call. We had to call them back... at that point our flight was already boarding. The person on the phone provided no help and advised that they needed more time to find out what was going on. This trip was planned weeks in advanced and now we’re losing on our tour tickets, hotel, car rental, etc. This site is joke, it’s a scam.
Wish I could give 0 stars
by nae31313 on 2019/03/11 02:54
Never use this service when booking a one way or connecting flight using two different airlines. It will not allow you to book a flight and then will check you in for your flight not allowing you to check yourself in preventing you from paying for a checked bag. Then you will be charged an extra fee at the airport and costumer service will not be helpful and will tell you to fill out another form online. It would have been cheaper at this point to pay for a straight through flight with delta then to use this service! NEVER AGAIN
Best app I’ve used so far
by Xavier87 on 2018/09/14 06:01
September, 2018 Update - I love the Price Alert option, but I absolutely do not like being bombarded with emails all the time. Can I get an option on the app to specify how often I get emails?! I feel that’s an easy thing to accommodate. Otherwise, I’ll just turn off my price alert. ————————————————— This is possibly one of my favorite apps to use to find cheap places to visit. What I love about this app is the versatility in finding either the cheapest time to fly to a specific place in mind or, if I don’t care where I go, finding the cheapest place to fly to. I have yet to find another website/app that allows me to see where it is the cheapest to fly to on days I have off or for a weekend getaway and I’m constantly using other sources to see if they can come up with something better. So far, Kiwi is where it’s at!
Scam
by fulltune on 2018/06/19 22:29
Bought a ticket. Paid €70 extra for the check in luggage. At the airport found out that I had to pay for the luggage again, but found out that the actual charge by airline is €20. At the end I paid €90 for the one piece of luggage... Tried to get in touch with these people – no feedback at all! Found cheaper ticket after all, but was too late. The Kiwi one was way too restricted to cancel. Please, spend some time more to check the tickets directly and please try round trips to get a better price. In my case I lost about €70 compared to the direct airline price. I learned my lesson, again. So, not again with this scammers!
10/10
by Zendejas98 on 2019/01/03 14:07
I booked my flight with kiwi and they were great!!!!! I had a delayed flight and missed my connection. The kiwi guarantee covered my missed flight and booked me the next one going out the next day. They even booked me a hotel for free. They are very accommodating and when anything changed about my flight they called me right away!! I would book with them again!
Customer service rep hung up on me
by Jdub da fool on 2019/06/03 13:16
I wanted to see if they would allow me to get a different flight since I purchased premium which supposedly came with all the bells and whistles and flexibility with regards to their options. Your customer service person hung up on me last night. I knew it was a mistake trying to give you an opportunity to earn my business. This is the last time I will allow you to have it because you didn’t do anything to make me want to give you another bite of the Apple. Thanks and I’ll be sure to give your potential consumers a review of my worthy experience.
Mostly satisfied
by Brownmamma3 on 2018/06/30 19:50
It takes a long time to get someone from customer service but they do try and help. There were a few snafus, but all in all I am happy with them. They checked me in for most of my of my flights that they could. I got alerts which were helpful. I definitely would use them again. I have recommended them to my friends too
Always great deals.
by Canobi81 on 2017/12/12 09:12
I’ve been traveling for a long time. This app is easy to find affordable flights for open ended traveling. The best is being able to see prices across multiple days, even months. Just be sure to read all policies and accommodations. Things like baggage checking and in flight meals can vary across different carriers.
Don’t fly with Kiwi!
by horvedy on 2019/01/22 12:22
I booked a transatlantic flight with this company which turned into a nightmare. After missing my impossible to make connection, I immediately started looking for solutions while also staying in contact with the “customer service”. After 10 international phone calls with 9 different representatives (it turned out that they do not exchange information of customers within the company) I was forced to spend 24h at Dublin Airport. They finally booked a flight 100 miles from my final destination, and never compensated me. They will probably post a polite reply to this review but I don’t want to waste my time. Don’t waste yours either, and don’t trust your money on them! UPDATE As expected, they advised me to contact customer support. Don’t you think that I’ve tried that? Countless times. I wish customer support was as active and helpful supporting customers as they are when damage controlling honest reviews.
NOT COMPATIBLE WITH APPLE WALLET?
by @MrDude728 on 2018/12/07 04:07
This application claims to be compatible with Apple Wallet but it has not shown me any sign or buttons as to how to download boarding passes and itineraries to my Apple Wallet! I called customer service and they have no department that deals with how to download passes to the wallet app and have told me they absolutely no clue about what I am talking about when I asked for help to my passes downloaded into my wallet! What kind of company is this? There is not even a single screenshot of any person who has ever used it showing proof that it is compatible and downloadable to the Apple Wallet!
They take your money fraud stay away!!
by II_P.S.I.X_II on 2019/03/25 01:32
My flight got delayed from San Francisco > Paris ORLY > Moscow > Lipetsk. And I paid seat allocation for that flight duration which I didn’t use, because they provided a different route “kiwi guarantee” which I had to pay 500 euros on top. And I was late for my business meeting! I asked for a refund for the seat allocation which I didn’t use and the flight which I didn’t use and they didn’t even try I got an email saying their usual lie and they can’t refund that, I will never use kiwi again and I will review them everywhere so other people will stay away from them!!!
Really like the layout
by TimT90 on 2017/11/02 09:52
This is a very smooth app, everything functions seamlessly. From the moment you open the app, navigation is really simple. Enter your location, type where you would like to go, and you're presented with some of the best prices I've seen on flights to date. Also, the layout is just really appealing.
Best Airlines tickets app!!!!!
by SteveniBlue on 2017/09/16 12:15
Easy to use and very functional when you want to book or search a flight real quick. I can't believe how first and efficient you can search for flights. It also provides best flights in term of cost. So I was able to find very great flights with the cheapest prices available. It's very cool! Really this is the best cheap airline tickets app.
Good Results
by mjbgounion on 2018/11/09 19:36
I was nervous about using Kiwi for my European trip and not actually having all my boarding passes ahead of time but it worked out like a charm. Every time I reported to an airline ticket counter they had my info and were ready for me. I will use again in the future as I think I got great rates I could not have gotten on my own.
Great Prices Only On Advance Tickets.
by cadillac9318 on 2019/05/09 20:48
Book in advance you’ll get some pretty good prices. Something comes up and you gotta hop on a flight in day or 2. The prices don’t really compete with the competitors. Also, payment can be tricky I have to call my bank and authorize the payment to go threw due to payment being sent to another county.
Great prices!
by Vannybonbon on 2019/04/29 13:50
I’ve booked on kiwi before and it really did give me much cheaper options than the other booking websites I’ve been on, I called customer service with my baggage questions and they were very helpful. Will be booking through kiwi again. I do wish I could star certain flights on the app though.
I use this app to book tickets
by gershom99 on 2018/11/08 10:04
Why? I use many, but this one I like best. Most intelligent interface. Plus I trust this company. Most of all it finds the best options for my flights from east coast USA to Manila. Also I had to speak to customer service once, when stuck at Orlando. They were very helpful. Plus they answered the phone.
Do not book with them
by imsortablue on 2018/05/10 16:10
I am currently trying to get a refund back from them. They incorrectly advertised that I would be able to check baggage on a return flight, and a week later emailed to inform me that this was not true. I have been calling and emailing for over a week and customer service keeps giving me the run around trying to keep my booking when I’ve told them it will not work and I just want a refund. I could forgive the mistake but at this point they have wasted my time by putting me on hold and not returning emails within a timely manner.
Fraud; no accountability
by rv5057 on 2019/02/10 16:58
Use a good credit card with Kiwi that can cover fraudulent transactions. I suspect a lot of the ratings for this app must be fake based on my first kiwi experience and how poor the customer service is. I don’t recommend this app for international flights or using unfamiliar airlines. The user interface is good, but everything else is a disaster. They deflect accountability at every corner to the airlines you are flying on...Kiwi doesn’t do anything directly to help you, even despite the “Kiwi guarantee.” Again, use a good credit card with Kiwi that can cover fraudulent transactions. Read the fine print, and do not make any decisions based on what a kiwi phone rep might tell you unless you record the conversation. They are uneducated about their service and do not give accurate information that can cost you a lot $$$.
App is terrible after latest update
by nosajjj on 2018/11/06 20:20
This had been the best app and my go-to app for traveling until this latest update. When searching for flights “to everywhere” the sort by cheapest feature does not work correctly. The prices that it shows are often wrong as well as the results not being in order, meaning you have to check every destination anyway. so for those of us who like open ended travel, this app is useless until the search/sorting function is fixed. Hopefully it will be soon
Horrible app! Need refund! Scam
by Nick51515151 on 2018/06/25 19:08
Update: instead of waiting 30 minutes, I waited one hour, to hear that I should not worry about the refund, and that it is still in their time frame, and that they are waiting for “the other” airlines response. Wait time on the phone is approximately 30 minutes. You have to fill out a refund for and wait a flipping Month to get a notice from them about your refund! Use this site if you are 1000% sure about your flights, otherwise stay away! In my search I put June 24th, and it booked me a ticket for July 24th! Great!
Great until it's not; rather book with the airline directly
by KrisssBe on 2017/10/31 07:19
I was quite happy with the Kiwi app & service until they made a mistake when checking me in. They checked me in with the wrong nationality. And as much as I understand that changes have to be done by the airlines, Kiwi's lack of customer service and ownership was beyond frustrating. After all, they were the ones who made the mistake. But I had to deal with the changes and pay additional fees. Definitely not a recommended service. I suggest booking with the airlines directly instead of using Kiwi.
-100 stars
by Noomassile on 2018/11/22 17:32
I never leave bad reviews. But my experience with Kiwi has been so awful I feel the need to warn you. If you want to use it as a search engine, great. But beware if you book any flights with them!! I was notified that one of my connecting flights was pushed back by almost 12 hours. I tried to see the issue in the app, but it was not working (the app and website conveniently fail when you need them the most). So I called and was told I would be contacted with free alternatives. I was never contacted. I followed up a few days later to check on their progress. They claimed to have sent a free alternative by email on November 14, with flight details within the email so that faulty buttons would not be an issue. I never received such an email and yet there is no free alternative, only ridiculously overpriced ones, and ZERO refund for the flight.
I Really Love It!
by Cwhellsnyder on 2017/09/14 11:15
I must first say that the logo for this app looks great. I didn't experience any problems installing the application. The orange, white, and blue color scheme of the layout is very appealing. The flight tickets are very organized and easy to navigate through. Kiwi is definitely one of the best apps if you're searching for affordable airline tickets.
Great app
by Stephanie LaMere on 2017/10/21 13:27
This app is very convenient in giving a list of airline tickets all in one app. It separates the tickets based on cheapest flights, weekend deals, ect. Which is great in finding exactly what you’re looking for! The format of the app makes it very easy to understand and use which is also a plus. It’s easy to find the flight tickets you’re looking for with no hassle
Messed up booking
by FitnessFocus on 2019/01/14 09:50
My first flight to a connecting got cancelled and they failed to notify me. When talking to support after finding out 3 hrs before my flight (went to airport early), they expected me to pay for another series of flights. They are scammers. I had some minor delays on the first series of flights (-7 hrs in airport) but had to buy a whole NEW and expensive return flight because of the cancellation they didn’t notify me of or fix the booking. Their guarantee is a joke I’d recommend going directly through the different airlines.
Rating Trends
0,25,0,16,6,6,0,7,0,15,10,0,20,11,3,0,0,25,7,5,9,6,7,2,0,7,5,8,8,6,9,4,7,0,15,8,0,15,0,11,0,17,0,8,4,6,5,3,0,18,0,15,8,0,11,5,3,7,4,8,8,9,0,14,6,8,9,2,7,4,8,7,8,5,8,0,0,0,0,0,50,0,11,0,15,0,14,9,3,9
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App name
kiwi.com: Cheap Travel Deals
Description
kiwi.com's unique booking system gives you access to the world’s cheapest flights, hotels, rental cars and train tickets. Save up to 90% on direct prices with our advanced algorithm and exclusive industry deals. With kiwi.com you can select the best prices for: Flight tickets Hotels Train journeys Rental cars Finding travel bargains has never been simpler. “kiwi.com will find you the cheapest international flight tickets.” - Condé Nast Traveler “...so clever that once you understand how it works you cannot help but be impressed.” - Business Insider “kiwi.com helps you figure out where you can fly within your budget.” - The New York Times 5 REASONS YOU SHOULD USE kiwi.com 1. Super savings - kiwi.com is proven to offer the lowest prices on flights, hotels, train tickets and rental cars 2. Lightning fast search means almost instant results 3. Simple price calendar helps you to compare the cheapest deals 4. Responsive customer support in 17 languages kiwi.com’s advanced algorithm scours the marketplace for the lowest-cost deals. You can see the best deals for your dates, choosing your perfect price. Proven as the world’s leading low-cost flight agent, we’re now able to use this technology to bring you the world’s cheapest hotels, train tickets and rental cars. Saving up to 90% on booking directly, kiwi.com offers savings you’ll never get with bigger carriers. Plus, with no commission to pay, kiwi.com we’re cheaper than other online agents too. Be a NOMAD Want to visit more than one country? We’ve got you covered. Kiwi NOMAD takes the stress out of booking your multi-city trip. Simply Enter the destinations you want to visit and Kiwi NOMAD will calculate the cheapest possible route between them. You can chop and change the flights and destinations until you find your perfect trip. All at the lowest possible cost, of course! Bonus Our Price Alert feature alerts you to price drops and new deals meaning you will always get the best price with kiwi.com. Explore destination Wherever you want to go, kiwi.com is your ultimate travel partner. We think booking should be fun! Choose ‘Everywhere’ in the destination field, see cheap travel deals from across the world and book your dream flight. Don’t forget to select the breathtaking hotel to stay at and your travel connections in advance - all with kiwi.com of course! Never worry about luggage size Available in the app, Kiwi’s augmented reality baggage measurement tool can help you pass baggage control with no hold-ups. Just point your mobile phone’s camera at your bag to get a visual confirmation that it will pass airport check-in. Once you’re done, pack your bag, book a hotel and rent a car - all within the same app. Happy travels, globetrotter! Where to go this year? Don’t know where to go? Get inspired by the top 10 most popular travel destinations in the US! 1. Mexico City (MEX) 2. Havana (HAV) 3. Rio Negro (MDE) 4. Barcelona (BCN) 5. London (LGW) 6. Paris (CDG) 7. Prague (PRG) 8. Rome (FCO) 9. Toronto (YTZ) 10. San Juan (SJU) Did you know there are 195 countries in the world? We do - because we operate in all of them. kiwi.com offers almost limitless combinations of flights, hotels, train tickets and rental cars. It’s a total travel app. So, what are you waiting for? Get the cheapest travel deals anywhere and everywhere. Start your booking now!
Good
by Joseph khz on 2019/06/22 12:41
7
Application
by anne laure LA on 2019/06/22 03:49
Super application facile d utilisation
Extortion DO NOT USE
by Steeeeeve buskemi on 2019/06/19 22:13
the day before my trip I was notified they needed $500 in order to stay on my flight. Worst experience with a flight app ever!!!
Can’t beat their prices!
by mona the nomad on 2019/06/19 17:02
I travel a lot, trust me I know.
Map feature
by Eggjfjs on 2019/06/19 03:47
I love the map feature online, it’s the only reason I downloaded the app. However the app doesn’t have that feature in it. Please add it! I haven’t used this service to book any flights yet so I can’t comment on anything else at this time.
The worst/0 star
by Crash every single time on 2019/06/18 09:44
I am flying from China to USA. They didn’t even bother to notify you that you need visa type doc if you are transferring fly at Vancouver. Again, I have us green card and don’t have intentions to enter Canada. The transferring time is under 2 hours. I end up to purchase another fly ticket from another website. I will not recommend Kiwi to anyone.
Pretty good !
by kelly yueh on 2019/06/17 07:06
Well experience to enjoy this APP!
Cheapest!!!
by ConsciousOne on 2019/06/16 22:53
The app is cool. Straight to the point. I don’t know how they find cheap tickets but this company is by far the cheapest.
Recommend!
by Gennadii Oberemok on 2019/06/14 05:16
Very good app to by a tickets! Recommend!!
Baaaaad concept
by Gary295325843 on 2019/06/14 04:02
First and last!!! They do NOT allow you to do the check in for flights on your own. They ask your data and then send it to the airline BUT it has to be at least 3 days before. I tried to do the check in 2 days before like I always do and it was impossible, so I had to pay 110 $ to greedy Ryanair for 2 check ins... thanks to you kiwi!
Booking
by merchi60 on 2019/06/13 20:38
I can’t find a past booking
Unknown hotel
by World Rose LLC. on 2019/06/13 20:35
It gives a total price with out naming a hotel !
Rich USA-BRA
by Rich USA-BRA on 2019/06/13 17:08
Very useful to find good deals!!
Absolutely Horrible Travel Experience
by Ed M M on 2019/06/11 02:38
Please beware that Kiwi.com will not be there for you when you get stranded due to a delayed flight. I was stranded on Orlando on June 8th and called Kiwi.com to get rebooked based on the Kiwi.com guarantee. I never got a formal response for more than 10 hours leaving me stranded overnight in Orlando. When I called the customer service number all the offshore customer service agents told me was there us nothing they could do but wait for an email in 2-4 hours that never came through. The agents lacked empathy for my situation and just kept parroting the same script over and over. BUYER BE WARE OF KIWI.COM they will leave you stranded when you need them most! Worst travel experience EVER!!!
No big guys beat their prices and service
by Florida3 on 2019/06/10 14:00
When traveling in Asia have been using them since 2014. Great prices and service In 2019 find non of the online booking services match their prices on USA / Asia sector. They even rebook you free if miss connections. I will also book my New York / Manila sector with them on my Asian vacation. Good Job Kiwi.com
worst booking service
by otar1983 on 2019/06/09 11:07
I book flight and they cancel it after 10 hours, I came to pay 2 times more for new another. Don't waste your time and money use other services
Great app
by shahrakm on 2019/06/09 00:20
Fantastic and useful airlines booking app
Mr. Medina
by Valster007 on 2019/06/08 20:08
I had some glitches with the booking as far as needed to repeat more then once the travelers info. It kept on kicking me out for some reason. But everything worse went smooth.
Great app!
by beni_du on 2019/06/08 16:40
Easy to use app, searches smaller (cheaper) airlines. Lots of options to tailor your flight, quick comparisons, with clear and helpful info on terminals, car rentals, etc.
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
Cheapest fares
by eddie-ross on 2019/06/07 07:36
Kiwi.com has the best prices. Ill never book a flight from a different site! Kiwi.com is the way to go if you want to save money.
Fraud
by euro 1990 on 2019/06/06 15:48
Serve for horrible Hispanics and they also stole 840.00 $ I bought 2 tickets and they gave me back 65.00 $ they still tell me it's not my fault and the ticket was canceled by the airlines!
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Customer service rep hung up on me
by Jdub da fool on 2019/06/03 13:16
I wanted to see if they would allow me to get a different flight since I purchased premium which supposedly came with all the bells and whistles and flexibility with regards to their options. Your customer service person hung up on me last night. I knew it was a mistake trying to give you an opportunity to earn my business. This is the last time I will allow you to have it because you didn’t do anything to make me want to give you another bite of the Apple. Thanks and I’ll be sure to give your potential consumers a review of my worthy experience.
I like
by sabi_ann on 2019/06/01 13:28
Super cheap and reliable
Horrible app and even worse service
by jboy_ak on 2019/06/01 07:48
First time to use the app and purchase a ticket. It will be the last time for sure. Once I get this round trip flight completed I will delete the app Got to the airport and could not find my boarding passes even though they were supposedly sent to my email. Finally got things straightened out at the ticket counter. The app had interchanged our first name with middle name. The ticket agent straightened that out and hit me the airline app which slowed me to get boarding passes for all three of us.
🌟🌟🌟🌟
by berglind rós on 2019/05/30 18:30
My go-to travel app.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
服务态度太棒了
by LeMoon1009 on 2019/05/29 09:12
从美国到中国经加拿大转机,由于航班延误需要重新预订机票,kiwi的工作人员非常耐心、态度很好,帮我重新预订了机票,而且花费都在kiwi guarantee里,非常感谢kiwi.com!
Worst experience ever! Ruined our honeymoon
by Sara stimart on 2019/05/28 15:08
Do not use this company! I honestly am disgusted with the whole experience. I am heartbroken and have been crying all day. We couldn’t get to our flight because of a tornado and now we’re out two thousand dollars in flights and three weeks of hotels. They wouldn’t even comp us our flights back that are 20 days out. I will never use this service again and would recommend others do the same.
Just no
by Mglb8385 on 2019/05/26 23:01
Don’t make an account with Kiwi. It is impossible to find how to delete your account when you find that the app doesn’t save any money on flights.
Flying to La Paz MX
by Msdontask on 2019/05/20 02:01
I booked through Kiwi.com and I flew from SFO to Guadalajara MX and then was supposed to change airlines and get a second flight to La Paz MX which was cancelled. No one spoke English... I found the window for my airline and the lady said next flight was in 2 days. I called the 800# and spoke to the Kiwi guy from London? For about 45 min until he got the proof that the flight was cancelled. They said to give them an hour... but in 10 min. They called me back saying they booked me a new flight on another airline for the next day and also offered me a said amount for a hotel, taxi, dinner and breakfast. So I accepted the amount and spent the night in a nice hotel near the airport and arrived at my destination the next day. The money was credited to my credit card before I returned home! Excellent deal! I have booked another flight with Kiwi.Com in September. Love it!
Dmitriy
by Dmitriy Abeldinov on 2019/05/20 01:29
👍🏽excellent
Horrible App
by HonestVerifedReviewer on 2019/05/16 17:47
Stay away from this company. It’s better to book using any other means. They took over 24 hours to confirm my booking. When they finally got back to me they said the price rose nearly 500€! They claim their “processing team is processing the order and only takes 4 hours”. This company is a scam. Think you are booking your ticket when you click purchase? Wrong!!!!! Stay far away from Kiwi.com. They are the worst.
loves great deal
by tatay @ anak on 2019/05/12 21:21
GREAT TRAVEL WEBSITE,,, fast refund if booking cancelled!
Best travelling tool
by GrettirG on 2019/05/11 08:47
Kiwi work lika a sharm as a traveling tool, for booking, finding travelling docs and assistans tool and as reminding:)
Great Prices Only On Advance Tickets.
by cadillac9318 on 2019/05/09 20:48
Book in advance you’ll get some pretty good prices. Something comes up and you gotta hop on a flight in day or 2. The prices don’t really compete with the competitors. Also, payment can be tricky I have to call my bank and authorize the payment to go threw due to payment being sent to another county.
Kiwi
by Michael G. Hackett on 2019/05/04 17:15
Very easy use.
Less back button
by unknownencounter on 2019/05/01 20:59
I love this app and it’s my go-to for traveling and recommending. Only thing that bothers me is the constantly having to go back and change the alternate origin / destination and the fact that sometimes when picking a city it comes up with the photo. I’d rather be able choose multiple cities simultaneously. I’ll keep using the app though. The explorer map is the best too
Great prices!
by Vannybonbon on 2019/04/29 13:50
I’ve booked on kiwi before and it really did give me much cheaper options than the other booking websites I’ve been on, I called customer service with my baggage questions and they were very helpful. Will be booking through kiwi again. I do wish I could star certain flights on the app though.
Great app
by AleX MAza on 2019/04/29 10:51
No problems with my flight from Brno to Milano! :)
Great app
by alykko on 2019/04/26 04:16
I love how app works and i had only great experience with it. Strongly recommend!!!
Buena app
by c.unda27 on 2019/04/24 07:38
Buena información Me ha sido muy útil
Me gustó
by liaaami1993 on 2019/04/22 11:01
Viajé por medio de la aplicación Kiwi.com y tuve muy buena experiencia. Bajo precio y ningún problema con los vuelos.
Great app
by Freemose on 2019/04/22 02:17
Very easy to use and understand
Awesome
by ElodiaA. on 2019/04/21 14:14
Great app and always the best service around!
Good service
by Murkau on 2019/04/20 23:26
Good service
Kiwi
by My IPhone 7+ on 2019/04/18 09:46
Great app. Saved me thousands
TSA
by KFH61 on 2019/04/16 21:31
Good. Wish I could add my TSA number
Good but not great
by RyZau on 2019/04/08 05:43
Great app, great prices, but if you need to cancel or rebook, you’re F’ed.
Awesome
by SamiJamaleddin on 2019/04/08 05:30
Thanks for the NOMAD option, I love Kiwi.com for that reason.
Alerta
by qu1r0g4 on 2019/04/07 01:55
La peor agencia de viajes! Terrible! Hice mi reservación dos meses después de mi viaje y a solo una semana me cancelaron mis vuelos cuando ya tenía todo planeado y la garantía es pésima me reembolsaron 30% o me daban una opción de compra para cambiar el vuelo pero tenía que pagar la diferencia que equivaldría aproximadamente 700$. Muy mal servicio. Solo roban tu dinero y te dejan sin opciones
“Time of stay” bar needs fixing
by Sabean7 on 2019/04/05 18:32
App is great however adjusting “time of stay” is extremely difficult. Trying to move bar to “2-3 days” for time of stay was near impossible and I had to resort to using safari to access Kiwi. If developers could change layout of the “time of stay” bar, would greatly improve app.
Some sort of scam going on.
by FenFamWill on 2019/04/05 00:08
Twice today I received an alert for a super low price to Europe. Each time, I went into the app and pulled up the flight. Each time as soon as the booking screen came up, it initially show the low price and then reprice the flight to full fare right before I started filling out the information. If this keeps up, I’m ditching the app.
Best prices
by Geminibynature on 2019/04/03 23:47
Haven’t had one issue, the prices are great and I recommend kiwi to all looking to save on airfare
Thanks for this App
by RafaelSalazar23 on 2019/04/02 00:15
Good App
THIEVES
by USALegendary E5 on 2019/04/01 18:36
“WOW air ceased operations on Thursday, March 28. According to article 5 paragraph 3 of our Terms and Conditions, this is classified as a Force Majeure situation - which means that we are not obliged to apply our Kiwi.com Guarantee.” “These alternatives cost much more than your booking, so they cannot be fully covered by Kiwi.com.” The alternative tickets and offers cost between $573 & $575. I paid over $650 USD for a two way ticket. And they are wanting to charge me another $300+ for another ticket. Or a $200 “instant” refund. GARBAGE COMPANY. NO CUSTOMER SERVICE PHONE LINE. ABSOLUTE GARAGE CUSTOMER SERVICE.
Worst Travel Agency
by dboynets on 2019/04/01 05:28
They scam you and do shady business.
Left me stranded in a foreign country. For your safety, please don't use this app.
by Kiwi Stranded Traveller #5960 on 2019/04/01 02:14
I had one of the absolute worst customer experiences using kiwi.com - I missed my flight due to an error committed by an airline employee, and when I called kiwi.com for assistance, the agent I spoke to refused to help me, told me it's my fault and called me a liar when I tried to explain my situation. She kept on telling me this wouldn't have occurred if I had arrived 2 hours before departure(even though I was there 3+ hours beforehand). She literally used the phrase "it's your word against ours". When I asked the call to be escalated, she refused, and she refused to give me her full name. Seriously, what kind of sketchy, fraudulent business trains their customer service to not even say their names? The airline even accepted responsibility of the situation, but said they couldn't offer a refund since I booked through the Kiwi.com app. It was Kiwi that charged my credit card, not the airline, so the airline didn't have anything to refund. Using the kiwi app and the corresponding customer service(or lack thereof) left me stranded in a foreign country all alone with no options. I had to buy a brand new ticket just to get back home, not to mention the incremental cost of spending almost an hour on an international call with the customer service agent. This is without question the absolute worst experience I have had with any airline booking app. I wouldn't want anyone else to be left stranded like I was, so I urge you to book directly through the airline, or use literally any other app for your future travels.
Amazing app
by miguena on 2019/03/30 16:16
I love booking from kiwi, easy app and cheapest price....highly recommended.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Prices
by shasha1214 on 2019/03/25 07:35
Why are the prices for the same date and flights more expensive through my laptop than the app on my phone?
They take your money fraud stay away!!
by II_P.S.I.X_II on 2019/03/25 01:32
My flight got delayed from San Francisco > Paris ORLY > Moscow > Lipetsk. And I paid seat allocation for that flight duration which I didn’t use, because they provided a different route “kiwi guarantee” which I had to pay 500 euros on top. And I was late for my business meeting! I asked for a refund for the seat allocation which I didn’t use and the flight which I didn’t use and they didn’t even try I got an email saying their usual lie and they can’t refund that, I will never use kiwi again and I will review them everywhere so other people will stay away from them!!!
Me encanta esta app
by kummex on 2019/03/23 03:57
Es muy fácil de comprar vuelos por aquí 👍
Don’t book with Kiwi
by kshriajaldbr on 2019/03/22 15:47
The customer service with Kiwi is very difficult to work with. When I had problems with an affected flight I asked for help and did not hear back from anyone for a long time.
Awful Service and App
by Margo919 on 2019/03/21 09:38
No help whatsoever in making the slightest change. Horrible company that stops caring about you the moment your credit card is processed. App constantly crashes and full of errors.
One question
by baeem on 2019/03/20 03:17
Is this app real or fake can ya tell me before I buy the ticket?
Worst experience
by a3eed on 2019/03/19 04:43
I have had the most useless company experience There are not flexible n just trust me don’t book through them Am even so disappointed n tired to even write th bad experience
Very cheep flights then other apps
by khan jiiii on 2019/03/18 23:02
I am very happy to use this apps really very very cheep I never seen in another’s
Amazing deals
by WillOnFire on 2019/03/18 19:45
I travel 3-4 times a year internationally.. kiwi is by far the best travel app there is. Best deals, best dates.. no hoops, and very responsible with customer service
My go to travel site.
by Daz-I-Kue on 2019/03/15 23:32
Never fails in value, options and ease of use
Great app
by Nobody! on 2019/03/13 14:52
So far I’ve used this app to book my flight to Europe twice and the first time everything came out great and I’m hoping this next trip will be the same. I highly recommend
Love this freaking thing
by aliki tiki on 2019/03/12 17:29
I love this app!!! It shows all the best prices and it has the cheapest deals!! I only buy my tickets from here!
Wish I could give 0 stars
by nae31313 on 2019/03/11 02:54
Never use this service when booking a one way or connecting flight using two different airlines. It will not allow you to book a flight and then will check you in for your flight not allowing you to check yourself in preventing you from paying for a checked bag. Then you will be charged an extra fee at the airport and costumer service will not be helpful and will tell you to fill out another form online. It would have been cheaper at this point to pay for a straight through flight with delta then to use this service! NEVER AGAIN
Miguel ENRIKE Romero
by ONLYKIND on 2019/03/10 20:22
Good app for good economic traveling and safe to, I enjoy it allot , thank you
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
overpriced
by Iagdboy on 2019/03/06 11:32
Checked out a 25 day car rental and Kiwi was at least $1500.00 more!!!!
Well done
by jasim alartoshy on 2019/02/28 16:04
Hi
Almost missed an entire trip due to their lack of communication.
by vivir2019 on 2019/02/27 18:06
If you can avoid using Kiwi.com I would highly suggest you do so. I was not notified that one of my flights was cancelled weeks in advance. The airline had emailed customers but Kiwi failed to relay this information to myself and 4 other customers. We missed our connecting flight. Had to buy another flight. It was a big headache to be reimbursed. I kept in contact with the other 3 of the 4 travelers we were all reimbursed different amounts. We all had the same connecting flights. Make sense of that. Extremely stressful. Just avoid if possible.
Love this app
by cynthiacam on 2019/02/25 06:50
Easy booking, cheapest search engine to find affordable prices
Easy and cheapest air tickets.
by NoBadDaysDood on 2019/02/25 03:59
I’m glad that found this app. Cheapest prices compare to any other sources Google flight, kayak or direct Alaska airline website. Great place for air tickets shopping.
GREAT APP
by gigibecks on 2019/02/24 20:11
Awesome app. Can’t get enough of the great deals they have opposed to other reputable apps. They can’t be beat.
Do not book with them!!!!
by Miha_nmf on 2019/02/22 22:02
This is the worst company ever! I booked a flight for my mom as a surprise but 30min later I found out she can’t travel,I called kiwi(after 30min from booking), and they said I have to wait for a refund ,one month later they sent me an email saying that I will get a $17 refund from the $226 I paid! 😰
Does not work
by NestorE on 2019/02/21 19:44
The app doesn’t even work, you select the dates and it gives you other days 1/2+ days from what you initially selected.
New user
by taylor rouge on 2019/02/20 15:04
Hey i was recommended to your app everything seems good so far but I’m confused as to why the app is in military time. I don’t see in the settings or web version on how to change this thanks!
Visa
by levibaranda on 2019/02/19 18:23
Why do you need a visa to go from California to Arizona? Why don’t you have a provision for green card holders? Why does is have to be a citizen or not? I happen to be a green card holder technically I’m a Philippine citizen but your app won’t allow me to travel with out a visa? This is weird now I have to say I’m a citizen of the US? Just saying. Also this nick name question is in necessary. If a nick name is taken I have to invent one? I’m having a hard time logging out.
Only review I’ve ever written
by JH321988 on 2019/02/18 04:08
Painful app, painful service. Will go out of my way to not use again.
😍
by Princesadelseñor on 2019/02/18 04:07
⭐️⭐️⭐️⭐️⭐️
Es la mejor aplicación que existe
by mari91@ on 2019/02/13 13:44
Puedo recomendarlos porque con motivo a un viaje muy importante descargue cuanta aplicación para hotel y viajes encontré. Kiwi es todo incluido el mejor precio d vuelo y hospedaje lo tuve con Kiwi, lo mejor es q todo es cierto
Kiwi Guarantee was awesome!
by SeaDragonfly on 2019/02/11 18:00
I rarely write reviews, but this was just excellent customer service. Last year we scored one of the crazy cheap flights on primera, oddly enough just a day or 2 before the shutdown. Anyway due to storms at my departure city, we were delayed getting to Boston. We arrived about 20 minutes prior to departure and still had to check in since Primera didn’t allow online check in. Long story short, we missed our flight and there weren’t any others that night. So we contacted Kiwi.com to invoke the Connection guarantee. The rep was very helpful and said they would find a replacement flight for us but that it could take up to 4 hours to receive the options. It took 3 hours and 45 minutes, but they gave us 2 workable options, I chose one and they sent us the new routing. We stayed at a hotel at the airport and had breakfast next day. Approximately 45 days later, Kiwi credited us a fixed amount to cover our unexpected hotel and meals. In the US, this is almost unheard of! Had we booked directly with the airlines (Delta & Primera)we would have spent at least $500 each to rebook the flights, let alone receive reimbursement for the hotel and meals.
Not bad so far
by Djfree30 on 2019/02/11 03:23
The app isn’t bad so far, as I’ve only used it for a few hours lol! But its interface seems super simple, and their rates are out of this world! I will update my review soon!
Junk service
by Mmmmmmmichael on 2019/02/10 19:01
Third party, zero accountability, help yourself if there is a problem with your flight or connection. You are a second rate customer to the airline, just above some cargo if you buy a ticket with kiwi.
Fraud; no accountability
by rv5057 on 2019/02/10 16:58
Use a good credit card with Kiwi that can cover fraudulent transactions. I suspect a lot of the ratings for this app must be fake based on my first kiwi experience and how poor the customer service is. I don’t recommend this app for international flights or using unfamiliar airlines. The user interface is good, but everything else is a disaster. They deflect accountability at every corner to the airlines you are flying on...Kiwi doesn’t do anything directly to help you, even despite the “Kiwi guarantee.” Again, use a good credit card with Kiwi that can cover fraudulent transactions. Read the fine print, and do not make any decisions based on what a kiwi phone rep might tell you unless you record the conversation. They are uneducated about their service and do not give accurate information that can cost you a lot $$$.
Kiwi
by nujo4326 on 2019/02/08 19:57
Its my first and last time that i use kiwi services. Even costumer service is lying! They make everything to take more money from costumers!
Scammers, liars, fraudsters. Withheld flight cancellation info, lied repeatedly, left me stranded
by Terri643365245 on 2019/02/06 09:28
Kiwi knew for weeks one of my flights was canceled but didn't notify me. I found myself stranded in Brussels frantically trying to get things sorted out with Kiwi, who lied over and over again. I only found out they had been notified about the flight cancellation after initiating a claim with the airline, who provided the email they sent to Kiwi two weeks prior about the flight being canceled. As a result of Kiwi's negligence and incompetence, I missed a family gathering and a business meeting, costing money and immense frustration. Had Kiwi perform their contractual duty and notified me about the flight change I could have rescheduled. After immense pressure and hours on the phone, Kiwi did pay for a hotel, all the while trying to pretend they were doing me a favor and lying, saying the airline canceled unexpectedly due to mechanical problems. Of course, they didn't compensate me for the cost incurred due to their negligence and incompetence, such as of food in an expensive city, incidentals, hotel taxes, and the inconvenience of missing my meetings and family events. They later tried to offer me a $50 voucher to remove negative reviews...as if this compensates for the expenses, lost time, and hassle, and as if I would spend more money with this company and give them another chance for them to screw me. Avoid this company, not only are they incompetent and negligent, they are also liars.
JojoJojojojo
by championcarpenter on 2019/02/04 15:14
Took over 4 hours to get tix
Biggest scam of 2019
by micaht1999 on 2019/02/04 10:55
Booked flights, couldn't make them due to visa circumstances (let them know two hours after I paid for the flights) still haven't gotten ANY money back.
The absolute worse experience
by .ap5 on 2019/02/03 01:58
I have never written a review, but my experience was so bad I feel compelled to let others know so they can stay away. The “Kiwi Guarantee” is total BS. I have been trying to get my refund for two months now and they keep ignoring me and giving false promises and kicking the can down the road. Five times now I have been promised a phone call back to keep me in the loop, and I haven’t received one. It truly is a scam of a company, and I would strongly suggest people to stay away at all costs.
BY FAR THE BEST!
by ninettanectarine on 2019/02/01 03:22
The best travel app all around!
Amazing!
by sonnetflower on 2018/12/19 12:12
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Horrible service with zero post booking accountability
by jlk2019 on 2019/01/08 03:44
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Too much trouble for little savings
by 123reviewer321 on 2018/11/16 20:58
Hi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again.
0 STARS - DO NOT USE KIWI
by giry on 2019/06/05 18:11
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Wow they weren’t playing about cheap prices
by SuperSonikku on 2017/11/04 06:20
I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found this app, going for $680 instead!?! That’s insanely cheaper and cuts half my expenses ! Not to mention the layovers for the flight are exceedingly shorter than the +13 hour layover the other competitors had!! So not only is it cheaper but also way shorter in comparison, more time for me to spend with my friend!! Highly recommend for penny pinchers or people in need of a genuinely good company to book with 😊
Don’t fooled by the lower price
by Yilcan on 2018/10/27 00:00
Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers.
Best Travel App
by Mr. S's tip on 2018/11/04 06:41
The title says it all, I have found this app to most reliably offer the best prices on more airlines than any of the other at least 7 apps I’ve tried. Plus it’s easy to use, with good features. I especially like the option to choose multiple possible travel dates in a date range. Also, being able to enter an amount of days you’d like to stay at your destination (for instance 5-7) and get quotes for the best price of any those days, is quite helpful.
Horrible!!!
by JB2-1+1 on 2017/12/17 10:13
Don’t waste your time installing this app. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install the app and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in the app. I searched several ways for Austin, TX and it “can not be found”! That’s borderline offensive. I did another round trip search for a different trip and found a great price, but when I selected the flight details the screen refreshed and the very same flight 2 seconds later increased $250! This is one of the shadiest apps I’ve ever installed and I want these last 30 minutes of my life back! Y’all should be ashamed and Apple should remove you from their AppStore! To your response absolutely not. You know your app is awful and all your reviews are fake. Fake reviews are enough to make me not ever want to deal with you people again
Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere
by pchcup on 2018/11/07 14:24
Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn't get a choice to seat together. They told us that their team was working on getting us a seat. The back and forth with the customer service via email and phone are totally not worth it!! Better book directly through airlines and save yourself some stress and headache. We lost $2500 on a flight, and the only refund they could give us is $65. This is after the back and forth and lots of effort on our part. So be warned and avoid this company at all cost!! SCAMMERS!! Since we lost $2500- we are looking into a legal action with this company.
So far.
by Hremeig on 2018/04/24 19:43
So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used the app. It didn’t help me any originally and I never went back to try again. I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on very concerned I paid for a flight and they took my money.) it was very stressful for me. I did learn from the airline this company didn’t provide my email address. They would have emailed me my ticket info and boarding pass. Had they given the airline my info - I would have had far less stress. This is my updated review. I started with 1 Star - because I was so upset about everything. This ticket was my return flight - I almost don’t go on my trip because of all this.
A little confusing
by _alliecakesz on 2017/11/15 03:13
The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an email the day prior that I had a flight on Frontier from San Diego to San Antonio & then back. But my flight was Virgin from San Francisco to San Diego then Frontier back to San Antonio. I tried to email costumer support but only got a reply that I need to check in to Frontier even though the flight wasn’t Frontier. I only assumed it might be Virgin & was right. The app has awesome potential to be great. It’s just very glitchy & difficult to understand at this point.
Lost $400 on under-24-hr cancellation
by bkschmi on 2019/05/30 15:05
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase. Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk. In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi. I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process. It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it! There needs to be a way to perform the cancellation IMMEDIATELY.
Can’t check in online
by DG Forest on 2019/03/30 03:12
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
AWFUL ABSOLUTELY HORRENDOUS
by Throwaway1464749 on 2019/03/07 02:59
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights. Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
Great app great prices, frustrating customer support
by Emmalilly4 on 2019/06/07 09:28
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
Good price, trustworthy, and excellent service
by loldany on 2019/01/05 19:05
First time using this app to buy tickets. At the beginning, I was a little skeptical about the low prices they offered, but I’m so glad that I found this travel agency. The cost to fly was low and affordable; they took care of everything for me in regards to checking me in and keeping me posted with flight updates; a great app to find the best traveling deals. I highly recommend this app to anybody who is traveling local or international.
Visa
by levibaranda on 2019/02/19 18:23
Why do you need a visa to go from California to Arizona? Why don’t you have a provision for green card holders? Why does is have to be a citizen or not? I happen to be a green card holder technically I’m a Philippine citizen but your app won’t allow me to travel with out a visa? This is weird now I have to say I’m a citizen of the US? Just saying. Also this nick name question is in necessary. If a nick name is taken I have to invent one? I’m having a hard time logging out.
If anything goes wrong, you're screwed
by saxgod on 2018/06/09 22:14
STAY AWAY!! Their whole marketing shpeel about how they'll cover delays, cancelations, etc. is a complete utter lie. My first flight was delayed by 3 hours and I couldn't make my second flight which departed 2.5 hours after my first flight was supposed to arrive. I managed to email them through the app before take off of the first flight, letting them know that I was not gonna make it. They're supposed to respond within 4 hours... I landed 11 hours later and had no email from them. I called their "emergency" number and it's basically just some Indian guy in a call center who can do nothing more than submit the same email I had already sent. I ended up buying a new ticket myself (150 euros) and I'm spending the night at the airport. It's well past the "maximum" 4 hour window they're supposed to get back to me. And if I had waited for them to fix the situation for me, I would have been totally screwed... This is clearly false advertising and I'm going to look into legal recourse when I get back. You've been warned...
I wish I downloaded this before booking my flight
by Mike martiny on 2017/10/26 22:09
I’m a college student so you know money is tight. So since thanksgiving was coming up I had to book an airline ticket home and I did it through the normal process through an airline. I wish I had discovered this app before booking the flight. I would of saved over $100 just by a simple download. The UI is very simple to use and the app works without any flaws.
Less back button
by unknownencounter on 2019/05/01 20:59
I love this app and it’s my go-to for traveling and recommending. Only thing that bothers me is the constantly having to go back and change the alternate origin / destination and the fact that sometimes when picking a city it comes up with the photo. I’d rather be able choose multiple cities simultaneously. I’ll keep using the app though. The explorer map is the best too
Don’t recommend
by Sir_jacob on 2018/10/04 13:22
I’ve never wrote a negative review on anything before but this was my worst experience ever. I booked a flight and paid for priority and when I tried to enter flight info on the airlines app it kept telling me that it didn’t exist. The lady at the gate finally found my reservation after minutes of trying only to tell me that I dont have priority and that I would have to pay again. It I was 2 hours early for my flight it would have been dooms day for me and it wasn’t that cheap! Do better next time and send customers info when they book through your website. I on the other hand may never use this again.
Great site, mediocre app
by BostonFrank on 2018/04/05 18:05
I have found amazing deals with kiwi and I will continue to use it, but I have to grit my teeth when I use the mobile app. I tried on 3 separate occasions to buy through the app and they all failed. I had to move to the web. Also, why, WHY is there no search history? Tap the wrong arrow and you have to start all over again. It’s really hard to do multiple searches for comparison and the repeated entering of dates is just begging for a mistake to happen. I hope they can get things polished. Summary: Kiwi, great! App, not great.
Love this
by Cole McCarty on 2017/09/14 12:38
Flight tickets are something that are difficult to find. You have so many different options when it comes to time and arrivals and departures, costs with the prices, and which airlines to choose. Not to mentioned that before I didn't even feel comfortable buying tickets from an app who wasn't the airline. That all changed with kiwi...they're my go to now!
SCAM ! Stay away
by Sabrina Funes on 2018/06/03 15:53
We arrived at the airport three hours early on Saturday at 5pm only to be told that our info was NOT in their system. We called Kiwi and they told us they didn’t know what was going on and they’ll “email” us in two hours...keep in mind our flight was at 8pm... we never received an e-mail/call. We had to call them back... at that point our flight was already boarding. The person on the phone provided no help and advised that they needed more time to find out what was going on. This trip was planned weeks in advanced and now we’re losing on our tour tickets, hotel, car rental, etc. This site is joke, it’s a scam.
Wish I could give 0 stars
by nae31313 on 2019/03/11 02:54
Never use this service when booking a one way or connecting flight using two different airlines. It will not allow you to book a flight and then will check you in for your flight not allowing you to check yourself in preventing you from paying for a checked bag. Then you will be charged an extra fee at the airport and costumer service will not be helpful and will tell you to fill out another form online. It would have been cheaper at this point to pay for a straight through flight with delta then to use this service! NEVER AGAIN
Best app I’ve used so far
by Xavier87 on 2018/09/14 06:01
September, 2018 Update - I love the Price Alert option, but I absolutely do not like being bombarded with emails all the time. Can I get an option on the app to specify how often I get emails?! I feel that’s an easy thing to accommodate. Otherwise, I’ll just turn off my price alert. ————————————————— This is possibly one of my favorite apps to use to find cheap places to visit. What I love about this app is the versatility in finding either the cheapest time to fly to a specific place in mind or, if I don’t care where I go, finding the cheapest place to fly to. I have yet to find another website/app that allows me to see where it is the cheapest to fly to on days I have off or for a weekend getaway and I’m constantly using other sources to see if they can come up with something better. So far, Kiwi is where it’s at!
Scam
by fulltune on 2018/06/19 22:29
Bought a ticket. Paid €70 extra for the check in luggage. At the airport found out that I had to pay for the luggage again, but found out that the actual charge by airline is €20. At the end I paid €90 for the one piece of luggage... Tried to get in touch with these people – no feedback at all! Found cheaper ticket after all, but was too late. The Kiwi one was way too restricted to cancel. Please, spend some time more to check the tickets directly and please try round trips to get a better price. In my case I lost about €70 compared to the direct airline price. I learned my lesson, again. So, not again with this scammers!
10/10
by Zendejas98 on 2019/01/03 14:07
I booked my flight with kiwi and they were great!!!!! I had a delayed flight and missed my connection. The kiwi guarantee covered my missed flight and booked me the next one going out the next day. They even booked me a hotel for free. They are very accommodating and when anything changed about my flight they called me right away!! I would book with them again!
Customer service rep hung up on me
by Jdub da fool on 2019/06/03 13:16
I wanted to see if they would allow me to get a different flight since I purchased premium which supposedly came with all the bells and whistles and flexibility with regards to their options. Your customer service person hung up on me last night. I knew it was a mistake trying to give you an opportunity to earn my business. This is the last time I will allow you to have it because you didn’t do anything to make me want to give you another bite of the Apple. Thanks and I’ll be sure to give your potential consumers a review of my worthy experience.
Mostly satisfied
by Brownmamma3 on 2018/06/30 19:50
It takes a long time to get someone from customer service but they do try and help. There were a few snafus, but all in all I am happy with them. They checked me in for most of my of my flights that they could. I got alerts which were helpful. I definitely would use them again. I have recommended them to my friends too
Always great deals.
by Canobi81 on 2017/12/12 09:12
I’ve been traveling for a long time. This app is easy to find affordable flights for open ended traveling. The best is being able to see prices across multiple days, even months. Just be sure to read all policies and accommodations. Things like baggage checking and in flight meals can vary across different carriers.
Don’t fly with Kiwi!
by horvedy on 2019/01/22 12:22
I booked a transatlantic flight with this company which turned into a nightmare. After missing my impossible to make connection, I immediately started looking for solutions while also staying in contact with the “customer service”. After 10 international phone calls with 9 different representatives (it turned out that they do not exchange information of customers within the company) I was forced to spend 24h at Dublin Airport. They finally booked a flight 100 miles from my final destination, and never compensated me. They will probably post a polite reply to this review but I don’t want to waste my time. Don’t waste yours either, and don’t trust your money on them! UPDATE As expected, they advised me to contact customer support. Don’t you think that I’ve tried that? Countless times. I wish customer support was as active and helpful supporting customers as they are when damage controlling honest reviews.
NOT COMPATIBLE WITH APPLE WALLET?
by @MrDude728 on 2018/12/07 04:07
This application claims to be compatible with Apple Wallet but it has not shown me any sign or buttons as to how to download boarding passes and itineraries to my Apple Wallet! I called customer service and they have no department that deals with how to download passes to the wallet app and have told me they absolutely no clue about what I am talking about when I asked for help to my passes downloaded into my wallet! What kind of company is this? There is not even a single screenshot of any person who has ever used it showing proof that it is compatible and downloadable to the Apple Wallet!
They take your money fraud stay away!!
by II_P.S.I.X_II on 2019/03/25 01:32
My flight got delayed from San Francisco > Paris ORLY > Moscow > Lipetsk. And I paid seat allocation for that flight duration which I didn’t use, because they provided a different route “kiwi guarantee” which I had to pay 500 euros on top. And I was late for my business meeting! I asked for a refund for the seat allocation which I didn’t use and the flight which I didn’t use and they didn’t even try I got an email saying their usual lie and they can’t refund that, I will never use kiwi again and I will review them everywhere so other people will stay away from them!!!
Really like the layout
by TimT90 on 2017/11/02 09:52
This is a very smooth app, everything functions seamlessly. From the moment you open the app, navigation is really simple. Enter your location, type where you would like to go, and you're presented with some of the best prices I've seen on flights to date. Also, the layout is just really appealing.
Best Airlines tickets app!!!!!
by SteveniBlue on 2017/09/16 12:15
Easy to use and very functional when you want to book or search a flight real quick. I can't believe how first and efficient you can search for flights. It also provides best flights in term of cost. So I was able to find very great flights with the cheapest prices available. It's very cool! Really this is the best cheap airline tickets app.
Good Results
by mjbgounion on 2018/11/09 19:36
I was nervous about using Kiwi for my European trip and not actually having all my boarding passes ahead of time but it worked out like a charm. Every time I reported to an airline ticket counter they had my info and were ready for me. I will use again in the future as I think I got great rates I could not have gotten on my own.
Great Prices Only On Advance Tickets.
by cadillac9318 on 2019/05/09 20:48
Book in advance you’ll get some pretty good prices. Something comes up and you gotta hop on a flight in day or 2. The prices don’t really compete with the competitors. Also, payment can be tricky I have to call my bank and authorize the payment to go threw due to payment being sent to another county.
Great prices!
by Vannybonbon on 2019/04/29 13:50
I’ve booked on kiwi before and it really did give me much cheaper options than the other booking websites I’ve been on, I called customer service with my baggage questions and they were very helpful. Will be booking through kiwi again. I do wish I could star certain flights on the app though.
I use this app to book tickets
by gershom99 on 2018/11/08 10:04
Why? I use many, but this one I like best. Most intelligent interface. Plus I trust this company. Most of all it finds the best options for my flights from east coast USA to Manila. Also I had to speak to customer service once, when stuck at Orlando. They were very helpful. Plus they answered the phone.
Do not book with them
by imsortablue on 2018/05/10 16:10
I am currently trying to get a refund back from them. They incorrectly advertised that I would be able to check baggage on a return flight, and a week later emailed to inform me that this was not true. I have been calling and emailing for over a week and customer service keeps giving me the run around trying to keep my booking when I’ve told them it will not work and I just want a refund. I could forgive the mistake but at this point they have wasted my time by putting me on hold and not returning emails within a timely manner.
Fraud; no accountability
by rv5057 on 2019/02/10 16:58
Use a good credit card with Kiwi that can cover fraudulent transactions. I suspect a lot of the ratings for this app must be fake based on my first kiwi experience and how poor the customer service is. I don’t recommend this app for international flights or using unfamiliar airlines. The user interface is good, but everything else is a disaster. They deflect accountability at every corner to the airlines you are flying on...Kiwi doesn’t do anything directly to help you, even despite the “Kiwi guarantee.” Again, use a good credit card with Kiwi that can cover fraudulent transactions. Read the fine print, and do not make any decisions based on what a kiwi phone rep might tell you unless you record the conversation. They are uneducated about their service and do not give accurate information that can cost you a lot $$$.
App is terrible after latest update
by nosajjj on 2018/11/06 20:20
This had been the best app and my go-to app for traveling until this latest update. When searching for flights “to everywhere” the sort by cheapest feature does not work correctly. The prices that it shows are often wrong as well as the results not being in order, meaning you have to check every destination anyway. so for those of us who like open ended travel, this app is useless until the search/sorting function is fixed. Hopefully it will be soon
Horrible app! Need refund! Scam
by Nick51515151 on 2018/06/25 19:08
Update: instead of waiting 30 minutes, I waited one hour, to hear that I should not worry about the refund, and that it is still in their time frame, and that they are waiting for “the other” airlines response. Wait time on the phone is approximately 30 minutes. You have to fill out a refund for and wait a flipping Month to get a notice from them about your refund! Use this site if you are 1000% sure about your flights, otherwise stay away! In my search I put June 24th, and it booked me a ticket for July 24th! Great!
Great until it's not; rather book with the airline directly
by KrisssBe on 2017/10/31 07:19
I was quite happy with the Kiwi app & service until they made a mistake when checking me in. They checked me in with the wrong nationality. And as much as I understand that changes have to be done by the airlines, Kiwi's lack of customer service and ownership was beyond frustrating. After all, they were the ones who made the mistake. But I had to deal with the changes and pay additional fees. Definitely not a recommended service. I suggest booking with the airlines directly instead of using Kiwi.
-100 stars
by Noomassile on 2018/11/22 17:32
I never leave bad reviews. But my experience with Kiwi has been so awful I feel the need to warn you. If you want to use it as a search engine, great. But beware if you book any flights with them!! I was notified that one of my connecting flights was pushed back by almost 12 hours. I tried to see the issue in the app, but it was not working (the app and website conveniently fail when you need them the most). So I called and was told I would be contacted with free alternatives. I was never contacted. I followed up a few days later to check on their progress. They claimed to have sent a free alternative by email on November 14, with flight details within the email so that faulty buttons would not be an issue. I never received such an email and yet there is no free alternative, only ridiculously overpriced ones, and ZERO refund for the flight.
I Really Love It!
by Cwhellsnyder on 2017/09/14 11:15
I must first say that the logo for this app looks great. I didn't experience any problems installing the application. The orange, white, and blue color scheme of the layout is very appealing. The flight tickets are very organized and easy to navigate through. Kiwi is definitely one of the best apps if you're searching for affordable airline tickets.
Great app
by Stephanie LaMere on 2017/10/21 13:27
This app is very convenient in giving a list of airline tickets all in one app. It separates the tickets based on cheapest flights, weekend deals, ect. Which is great in finding exactly what you’re looking for! The format of the app makes it very easy to understand and use which is also a plus. It’s easy to find the flight tickets you’re looking for with no hassle
Messed up booking
by FitnessFocus on 2019/01/14 09:50
My first flight to a connecting got cancelled and they failed to notify me. When talking to support after finding out 3 hrs before my flight (went to airport early), they expected me to pay for another series of flights. They are scammers. I had some minor delays on the first series of flights (-7 hrs in airport) but had to buy a whole NEW and expensive return flight because of the cancellation they didn’t notify me of or fix the booking. Their guarantee is a joke I’d recommend going directly through the different airlines.
Rating Trends
0,25,0,16,6,6,0,7,0,15,10,0,20,11,3,0,0,25,7,5,9,6,7,2,0,7,5,8,8,6,9,4,7,0,15,8,0,15,0,11,0,17,0,8,4,6,5,3,0,18,0,15,8,0,11,5,3,7,4,8,8,9,0,14,6,8,9,2,7,4,8,7,8,5,8,0,0,0,0,0,50,0,11,0,15,0,14,9,3,9
All Versions
4.0
2,826 total
 5
2,235
 4
271
 3
79
 2
41
 1
200
Current Version (4.3.1)
4.0
2,658 total
 5
2,117
 4
258
 3
75
 2
34
 1
174
Version History
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