Clean and well maintained service

I have been using credit cards for payment for the past 6 months. One day, I ordered grab food and the driver cancelled the order. Ever since that day, my credit card doesn’t work. I called my credit card company and they said they didn’t do anything and this is coming from grab. I tried to delete and add card (both same cards and different ones) again and it doesn’t work. This is inconvenient.

THis app keeps getting better and better. I’ve been using it for almost a year and with each update they seem to find a way to make the app end more convenient. I love it!

The Grab app, and the Grab service, are almost indispensable when I’m in SE Asia. It’s easy to book a ride, including selecting the type of car one needs. Being able to track the driver is a great feature. The option to pay from within the app in nice, although I haven’t used it. Highly recommended.

Despite months of back and forth with Grab Support there is some random person who was able to take over my account by getting my recycled mobile number. This gave them access to my email address, as well as my ride and order history, and is s privacy violation. I also lost all rewards and points I had accumulated. Support is refusing to wipe my data from the other persons account and restore it to mine. This happened because the app ties everything to your phone number. Beware this app.

Cannot enter My pick up Home address which Is 37 taman dato senu 33

Ordered a lot of food from Subway and it wouldn't go through so we had to split the order. The first order went through and then it tried to find a driver for 20 minutes! Then my order went through and my driver was on his way to Subway. I got a message from him that it's busy there so he asked me to wait. I replied o problem. Then a few minutes ago I get a message "finding you a new driver." Seriously? Grab, you are a terrible company and this is the last time I'll use your service. Worst. Delivery. Company. Ever. Stay clear away from this company.

Always my go to!

All Grab services are not in all locations in the Philippines. That’s a shame considering it’s an app in which all the Philippines can download it & the services are electronic via the app. There is no need for human interaction.

Last year, I lost My Iphone X at Grab Taxi value 13 Lakhs. But I never get it back.

Need to upgrade their services .

Since it’s basically Uber, no wonder it’s the most popular. It’s fine for the most part. They probably have the fewest annoying notifications about stuff you don’t care about then any other similar apps, which is a win in itself. The selection for food could be bigger.

Finding a ride is almost immediate no matter the time, for me it has worked great for its convenience.

From Grab CS: “Please be informed that from 31 July 2020, GrabRewards Points will only be awarded for payments made with GrabPay Wallet.” Why didn’t you post this to all customers through the app?!? There is NOTHING in the Help Centre regarding this major policy change. When did you plan on announcing it? As if to add insult to injury, GrabPay Wallet can’t be topped up anymore, even from local banks! I have lost out on hundreds of points!!! Recently, my account was blocked for 24hrs for cancellations I never made! Drivers in Malaysia are using a hacked version of the app that snipes (steals) calls! Last night our new, untrained driver mesmerized by the app and GPS came to a full stop on the freeway. A 10 minute ride took 45 minutes. The night before that, a driver tapped “Picked Up” then no-showed, effectively disabling the app. Took an hour to sort out. While we have a 8 month old baby in tow. Grab is in the chaotic end stages of startup group think. They have monopoly status. Employees neither know nor care what anyone else is doing. They are way past giving a f@#k.

10 Hr after registration with Grab, a guy from so-called “fbi” call me for money.

When delivery drivers forget food orders, customer support does nothing. Wasted money. Corporate policies for fixing the issue are redundant and inefficient and usually lead to nothing being fixed or refunded. Leaves you only able to review the delivery driver, which isn’t fair since the problems are mostly corporate’s fault on how they handle cases. Use another app, this company is sh**.

I’ve been using Grab for 4+ years and have passed a lot of money through their ecosystem, however I’ve decided on principle that I can’t support this company any longer as their customer service is absolutely terrible. As of late I’ve had a few orders in a row that were wrong, whether they were the restaurant or the drivers fault depends on the different orders, however after writing detailed explanations including photos, Grab support didn’t even bother getting back to me at all, let alone compensating me for my lost money and time. On top of what I’ve heard from the drivers (here in Southeast Asia a few years ago there was competition between Uber and Grab, and Uber took much better care of the drivers). Clearly this company does not have the customers nor the employees best interest in mind, they’re just out to take your money and get away with compensating you as little as possible. Look elsewhere. There’s lots of competitors who are hungry to satisfy their customers should there be any issues.

I just arrived in country and had no groceries and no card to use. I found my address and downloaded grab. Within 30 minutes, hot food delivered to my door by a professional and courteous driver. Excellent service.

Máy đâu phải ai cũng đổi lên đời- lúc nào cũng có wifi mà bắt update bản mới đc sử dụng! Nên để chế độ update sau hoặc có thế nào dùng vậy! Quá là cứng nhắc và ép buộc sử dụng vô lý! Riêng cái này tôi cho là dịch vụ kém tệ!

•Honestly I am really impressed by this app with multiple tasks in it. •I love to take grab taxi instead of random one for its security and service. • Yet some locations especially my home can’t be pin-pointed to show exactly where I am and this often leads me to more talking with taxi driver. Sometimes this is annoying cuz he waits for me at somewhere I have to walk far from my home to save my own time. • I’d be more excited to see the live movement of taxi with much less delay on the map in the app. • I’d be very happy to order Grab food if the app includes more restaurants and better results for the food/ restaurant search. Yes I still enjoy this app. Thank you

Kode promo sering eror, nggak bisa dipakai

Item price update terus~ sampe gabisa order

5 stars for service. Had an issue with a delivery, and when I called I got a person on the phone immediately. Such a change from what I’m used to these days. The customer service rep actually called the driver and had it all resolved within 10 min. True test is how companies respond to issues, and Grab nailed it.

Bez in da wordl!!! Address is match

I have to say that the most recent app update is no better. The food delivery fee is now at least 20k vnd, that extra 5k for every delivery is going to cost a lot within a month (or at least for someone like me who order Grabfood constantly throughout throughout the day). I haven’t try grabike on the new update just yet, but I will update this review later on after using it. In conclusion, nothing in particularly about this update that wow me about, pretty disappointed, thinking about witching to Baemin and Foody instead.

I used to be a prolific user of the app. I could just pay for the rides using my HSBC - Vietnam debit card. But then today they no longer accept cards. Payment has to be made by moca wallet, which is primarily Vietnam only banks. Planning to look at Baemin and GoViet.

ใช้บริการมา 2 รอบ โดนตัดบัตรก่อน แล้วไม่ได้บริการอะไรเลย

So helpful, great customer service. Our family loves grab.

Grab has been very useful for getting around and ordering food. From using grab bike or grab car. Grab has been a really good app to use. Drivers are always very fast and very helpful!

The Grab app stopped accepting my credit cards for no reason. My cards are fine and work everywhere else. I’ve tried contacting Grab support multiple times but no on replies to support requests or cares. How can a company so big care so little about their customers? Ridiculous

App ny lemot banget pdhal sinyal ny ud bagus banget lho gmana si lo grep ah.

App hữu dụng nhất trên đt của tôi.

Lúc nào update cũng đọc các dòng mô tả đầy đạo đức và hóm hỉnh, nhưng người ta thường bảo người nói đạo đức là sống như ... (google.com). App vẫn không chạy đa nhiệm được trên ios(phải tự load lại khi chuyển qua app khác rồi chuyển lại grap), vẫn lag và nóng máy khi đang dùng app, chế độ gọi điện free không phân biệt được khi khách và tài xế cùng gọi 1 lúc, không cho chọn gọi trực tiếp vào số đth thật ngay lập tức khi đang gấp.

I was on a rush and the Grab car was 10 minute away and was far away super greedy

I’ve been ordering food delivery since yesterday and no one picks up the order. Now today, the promo is over. Why bother giving promo if no one is going to accept the order? First time using grab food delivery and the experience made me never wanna use grab app again. When i contacted call center to give this feedback, guess what no one picks up. Bad customer service. Very disappointed.

Please fix the problem of delivery function. I can’t put the address of the receiver .. i can use all functions of Grab except delivery function

This app will spam your phone with advertisement notifications every 90 minutes. There is no option to turn advertisements off. That is against the App Store rules.

Usually great service, although be careful when using a card. I was just charged for a ride that o never received, because the Grab app said that drivers were busy. I never received a ride and I was charged fir it, very annoying.

I always use this app and the service is just amazing with no late and no lies I use this app all my time in indonesia and i just can say this is amazing app

Liên kết cái ví moca thật tệ hại, xác thực hàng chục lần mà ko được. Quá là giẻ rách

And continues to send spam even after you uninstall. Better get used to silencing your phone before you sleep or get used to being woken by yet another useless promo long after you've stopped using their disservice.

Great app BUT.... they really need to update their settings to providing customers with more details about the car. For example, it only gives you license plate and model and make of the car. Not color or picture of the car. A lot of the times I don’t know what kind of car I’m looking for because I am not familiar with most brand cars and model. Grab, please add a picture and color of the vehicle. Thank you.

I have been using this app for three years. Lots has changed for the better. Unfortunately I can’t connect my PayPal card, but that’s a government thing. Everything else is great.

I used to never have a problem with grab. Ever since the inclusion of the photo profile, every time I try and allow grab to take my photo, the app shuts down. :(

Delivery task disappears as soon as I switch to another app. What the Fudge 🤬🤬🤬

This app tries to get around iOS developer level restrictions on asking for ratings by using its own pop up interface. It’s dishonest, antithetical to the code of conduct expected of apps, and makes Grab seem like a third-rate app.

Mình đặt Grap Food mà Grap h cho tài xế ghép đơn để chạy. Đồ ăn nóng thành đồ nguội luôn

As Long as no issues with your account the app works, anything happen, they will suspend your account (without informing you) app will show now driver available.

For the past two weeks it’s been a disaster trying to get a grab car. I use the service often. For the past two weeks I have been getting frequent messages saying all drivers are busy. But on the map I will see three to six cars near my location. It has taken me sometimes over an hour to find a driver. I live in Bangkok. Do the drivers just hang out and pick and choose the calls they want?

I updated recently and the app will no longer connect with any drivers. It tells me there are none available and it will take more time. Then my wife tries on her phone, standing right next to me, finds a driver instantly. The only difference is that my wife has not updated to latest version of the app.

... with no specific description of what’s new or fixed. With every 300+ MB update every week, imagine the energy used to download multiplied by each Grab user. That’s the global warming impact!

Can’t get past having to link Grab with my Facebook page. Or give a credit card number. I’m ordering a taxi not a hotel room. And FB leveraging apps to expand their reach is a nonstarter.

Been a long time Grab user, but every so often I will get kicked out and be stuck in a verification loop. Most times I don't even receive my 2FA texts/calls. Disappointing when I need an urgent ride.

Say accept the credit card but it only works few times. Update the app and now won’t even work for three days in a row. The simplest thing cannot even make it work. Terrible Việc đọc được thẻ mà còn không đọc được quá tệ.

Nice interface, not perfect but good enough.

App doesn't display any of my ride history and when I go to help centre the only thing that works is "hotels." Crap app. Uber and lyft apps work much better.

I have no problems with their services BUT I switch between an iPad and iPhone depending on what i am using when i use them. You should allow for multiple devices once that device has been registered. It is annoying to have to keep inputting a security no everytime i switch devices. And your feedback form on the app is so limiting. If you have a serious complaint - 3 lines of typing is not enough space. Maybe you do not want people to complain or give negative feedback?

Cant order food, called customer service twice, still didnt help.

Don’t bother contacting customer service because they’ll send you an automated email with a ticket number and never follow up. Smh.

Don’t use this app! You should use other app like Uber or foodpanda. I use this app but wrong gps and the food didn’t arrive my place. I told drive the correct address but it’s take long time so the food was already cold when it arrive. I’m very disappointed that the food is cold. I contact their support center but only they said is no available agent now. What? I mean this app is so stupid and I will never use it never EVER!

Mỗi lần xem hoặc nghe trên YouTube đều bị Grab nhảy vào quảng cáo, khi Mình bấm bỏ qua thì ở dưới đã cho biết app đã được cài đặt rồi, vậy mà vài phút sau lại nhảy vào tiếp, nói thật là làm mất cảm tình và chẳng muốn sử dụng ứng dụng này nữa, một cách quảng cáo quá nhiều và tra tấn kiểu này chỉ làm phản tác dụng, nếu là người chưa sử dụng thì nói làm gì, còn đây là khách hàng đang sử dụng mà quảng cáo ‘thông minh ’ kiểu này chỉ làm mất đi khách củ, chúc mừng cho sự quảng cáo chuyên nghiệp này trên YouTube!

Its good but no real remedy for people not in the hotspots for order especially in these times when manu parts of the city is blocked off. Appreciate the frontline work from the drivers but most are rude when they ask you to cancel.

I will only mention technical stuff here. App is bloated with unnecessary things. Big and not responsive enough. What’s v in Version v0.00 anyway?

Grabfood - 1) how to filter out ‘islandwide delivery’? It’s really annoying that there are lots of ‘islandwide delivery’ merchant in my list which I completely don’t want to spend so much on delivery fee. 2) still cannot add item in my cart from multiple merchants. As long as I select item from another restaurant, the cart with item from previous restaurant will be empty out. This is very inconvenient as sometimes people just want to put items saved in cart for later. Please try study more on 饿了么 app or others about user experience.

I think the headline says enough. Automatically times out if no delivery driver after 40 minutes - but says nothing about peak times or lack of drivers. However. Still charges your credit card with a refund of 3-30 days. Most people have a credit due in that time. Terrible. You should be afraid of Go-Jek. Customer service is abysmal. Sorry only means something if you mean it. Done with this app. Food Panda, company specific delivery, and Big Blue. You blew it Grab. Shameful.

Wasted an hour attempting to set up the wallet and and then told unable to add funds for security reasons. Good riddance

Interface is hard to use

It takes forever when transferring fund, considering this is a digital transfer it shouldn’t take more than 24 hours. I believe Grab does not really have fund for this. This should take as a warning to those who are going to use this feature.

Food orders have been wrong so many times and this app has an option to submit order issues but it never works. The app fails and shuts down when you hit submit or to take a picture of the incorrect food

The app keeps crashing when I try to upload documents for verification purposes. It doesn’t seem to work well for iOS or iPhone users.

I decided to uninstall the app, obviously not because of bad fitures of the app. i always get a rude/bad treatment from the drivers, forcing to cancel our orders and then threaten us as well. bad words thrown from their mouth. i was thinking maybe they’re exhausted they get a less job due to covid-19 but that’s not always the case. I hope they’re all educated well and know how to treat costumer well.

Driver mu ngaco Kalo gatau alamat bisa di telpon atau di sms Ini tidak Barang dikasih entah siapa

Almost half my drivers in Vietnam sit idle for 10 minutes while the drab app forces me to cancel and penalizes me.

Very good

The app is great but please remove the cancel delivery when the grabdriver already ordered the food because people are getting too childish by ordering on grabfood then cancel it when the deliveryman is already on the way to deliver the food or already paid for the food.

Are you ok with everywhere you go, all day, every day being recorded and shared with dozens of third parties? If you told your spouse you were on a business trip but spent the night with a "friend", this app knows who you were with and where you stayed. Maybe you took a meeting with a rival company. The fact that you were at your competitor's headquarters for 2 hours and not at a doctor's appointment would be recorded. Your employer uses credit checks and whatever other means at their disposal to learn about their employees future and current. You are not anonymous. Linking your identity to location data is trivial. The facts in these examples will be stored in many locations forever. They will be collected and shared along with every other place you go - day in, day out for as long as you keep the app on your phone. Does disabling location services under the privacy settings really stop this? Are you sure? How would you know? Meanwhile, not disabling this "feature" is guaranteed to hand these data over to the makers of this app guaranteed. Your location data is updated constantly providing a complete record of your entire life through your movements. This information will be forever out of your control and will never be deleted. It will be shared with all the entities listed below and then some. They say as much if you read their Privacy Policy. They just leave out enough details to make it ambiguous as to how the facts of the matter would most likely shock and anger you if made clear. From the Privacy Policy: "Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information... We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates. With Grab’s service providers and business partners We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes: payment processors and facilitators; background check and anti-money laundering service providers; cloud storage providers; marketing partners and marketing platform providers; data analytics providers; research partners, including those performing surveys or research projects in partnership with Grab or on Grab’s behalf; fleet and merchant partners; insurance and financing partners; and vehicle solutions partners, vendors or third-party vehicle suppliers. Almost all of what is collected is above and beyond what is needed to provide you with the service you expected when you signed up to use this app. It is a betrayal of trust and approaches nearly incomprehensible levels of dastardliness. This app is hardly an outlier. In fact, this is most likely one of many such deliberate standardized commodified privacy violation schemes currently operating on your device at this very moment. You should be made aware of these facts but they are purposefully hidden from you. You're welcome.

Grab banned me after I made a complaint against one of the drivers that did not return my phone left in the car. Hoping for viable competitor to enter this space and take out this bad monopoly.

I depend on Grab to get around most of the time, and based on the amount of time I used it, I've had relatively few issues. However, one recent one has left me seething. Recently, I was running late for an exam, yet had to leave something at a friends house, so I called a two stop Grab. Something went wrong, and the driver ended up having my first stop as the second stop and vice versa on their screen, while mine was showing the right configuration. We ended up missing the turn, not at the fault of my driver, and had to make a series of maneuvers to U-turn. I was late for my exam, and as a result lost some points on my grade, thanks to the bug in the app. People choose the order of stops for a REASON, and this order must be upheld by the app. They are not interchangeable.

Glitched I always try to order but it says no drivers available.They cannot deliver to far places only the ones near the gate.

I really love Grab. Makes life easier in regards to transport and delivery. THANK YOU!! Keep up the good work.

This is the worst app ever. It’s geo-location service doesn’t work well and pinpoints you in awkward nearby locations that aren’t where you really were. This especially happens at Chiangi airport. It will map terminal 2 and charge you a fee. And when you pay the fee you will received a nebulous “internal server error” forcing you to pay cash. The whole setup is awful. Further drivers aren’t policed. Often they are rude and unhelpful to find you. Shame there’s no good alternative. Lots of potential but in the end it is awful. Oh and support - lol it’s non existent.

App gì mà cứ mở lên được một chút là tắt, có khi thì đơ phải tắt đi mở lại, khoá màn hình một chút rồi mở khoá là nguyên cái app load lại mất cả chục giây. Mỗi lần có chuyện gấp là gặp cái app muốn bực cả mình.

Aside from getting from A to B, nothing beats a joy ride on the back of a local driver. I’m inspired to get a bike in the states after using this app religiously. After dozens of rides I haven’t had a single bad experience!

I see why/how they kicked Uber out!! This app is great! I like that you can do ride and food in same app! Very reliable. The Grab n Go ride feature makes moving about easy and hassle free. The mapping is very good for Bangkok - never misses a location. Highly recommended.

có cái grab now mà báo lỗi liên tục ko đặt được

Great

Traveling as a family of four, we’ve been using Grab both transport and food delivery functions all through Asia (Philippines, Taiwan, Singapore, Malaysia and counting...). It is the Uber for the region (Grab bought the rights from Uber). I think it has better features than Uber USA and so much more affordable here. When in SE Asia, Grab is the best, most convenient choice in the majority of transport needs.

We loved using grab in the Philippines, we want to keep our points active and use the app to deliver gifts and food to our family there. Please, add that functionality to the app ASAP! Also, we can not see our peso balance from here. Thank you for your prompt addressing of these issues so we may rate this as abfive star app. Chris

I have looked at the options available 1.5 kms away from our home (Daang Hari) and there are so many more options available there. Ayala Southvale is 4 kms away from Alabang Town Center yet we have so few options to get deliveries from there. On the other hand, only because our address reads as “Cavite” the options are available to us are restaurants which are not only farther away, they are less familiar lower end restaurants. Options available to us should be the same as those available to Ayala Alabang Village, which is parallel to Ayala Southvale along Daang Hari. Please have a look at this. Thanks.

Grab has been so useful in Vietnam and in Bali Definitely recommend to download it prior to a trip

We used Grab while traveling in Bangkok, it was easy and cost efficient. The app sends a notification when the driver is on the way and has arrived. I also liked that you can view the route of the driver as you go.

I’m a platinum rank on grab with 3789 points and they guarantee me to get good drivers and fast service. But it takes like 10 minutes to find a good driver and they always put me with drivers who are lower than 4.8 *

We love using Grab everywhere we travel in SE Asia. App is easy to navigate, rides are quick to respond, easy to follow map to destination, and payment thru the App is so efficient. We feel so safe using Grab when we don’t really know the area well.

Traveling around Bangkok can be a bit hectic and riding a motorbike isn’t the safest. I also traveled to Koh Samui. Grab was super convenient and easy to use. I used it for shorter trips around Bangkok and I also rented a car/driver for 6 hours to drive me all over Koh Samui. The drivers are polite and friendly. I tipped each one of them.

In Manila Taxis always try to rip you off. In Pampanga trikes try to charge foreigners as much as grab and sometimes more. Grab cars are always more comfy than a trike. Trikes are small and uncomfortable and grab cars have AC and room for 4. Plus grab car shows price upfront so you don’t get ripped off.

Fantastic app for Vietnam. Avoid the rigged meter scams of the local taxi creeps.

Love it

So far so good with this app. The drive are nice they may not talk to you but they drive safe and faster to destination

Updated the app and now won’t let me add my card at all. Tried 3 different cards all with the same error message about can’t add card. Deleted the app and all its data, re-downloaded the app, still the same thing. Fix this ASAP grab