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App name
Verizon Cloud
Description
Cloud storage for your mobile devices. Easy to backup, search and share. Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos and contacts! Sign up today and your first 30 days are on us. Features: ● Unlimited storage - Unlimited storage and continuous backup of photos, videos, and contacts on your phones and computers (requires Unlimited plan) ● Unlimited devices - No limit to the number of eligible iPhones, iPads and computers backed up (requires Unlimited plan) ● Cross-compatible - Works with various operating systems (requires Unlimited or 2TB plan) ● Shareable storage - Personal storage for up to 5 users (requires Unlimited or 2TB plan) ● SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, iphones, iPad or computer ● PRIVATE FOLDER with PIN-protection for your sensitive content ● ORDER PHOTO PRINTS & GIFTS using your favorite photos in app ● CREATE MOVIES AND CUSTOMIZE PHOTOS Make masterpieces with music, filters and fun stickers to share ● FLASHBACKS – Relive your memories from past years with weekly photo flashbacks ● CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen ● SHARE select media content from your Cloud using your favorite native apps Get started with Verizon Cloud today to securely back up, access & share photos, videos, contacts & more! Verizon Cloud can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. *Data charges apply. View the complete Terms & Conditions at: http://www.verizonwireless.com/support/cloud-legal/ New Verizon Cloud subscribers: Download and install the verizon cloud app on your iPhone for a 30-day premium trial of Unlimited, 2TB or 600GB storage plans. You will automatically be billed $19.99/month, $14.99/month or $5.99/month (plus taxes and Verizon surcharges), respectively, once the trial ends unless you cancel. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support.
Just not working
by Good young old money on 2021/10/16 10:45
Not responding all
You Saved everything twice. Is this to get me to buy more space?
by dhbcxdthjbxdf on 2021/10/14 21:08
You double copied everything in my phone
ICLOUD
by Excellent John on 2021/10/09 04:27
I LOVE THE ICLOUD APP!!
Jon’s pic do
by Hunter477$ on 2021/10/05 23:42
92223
Back up
by CJ and critters on 2021/10/05 07:11
I’m Fed up with back up not working … this time hadn’t backed up since 9/19/21 and today is 10/5/21
Difficut
by Pirate1775 on 2021/10/05 00:10
Hard to permanently delete unwanted photos.
Doesn’t even launch
by Tstorming on 2021/10/01 02:58
App doesn’t even launch, so I can’t even get to experience the mind-numbing, painful evolution that is the Verizon Cloud I read so much about! Good thing it is only a “perk” of my plan and not why I chose that plan. Cue the cut and paste developer response.
I cloud offer
by lucynmom on 2021/09/29 00:21
Why would I want this offer when I already have it through Apple a d have had since I purchased my first Apple phone? I’ve also had my account with Verizon using my Apple I cloud account
Quite a few flaws
by CDEEBAR on 2021/09/27 17:01
Takes a long time to back up and the loading bar jumps around so much you don’t know how much time is actually left. Once you get videos backed up you can’t see how long each video is so it’s hard to find the one you’re looking for. Won’t let you watch videos on the app or online so you have to download watch and delete to find the one you’re looking for. Go with Dropbox.
My home
by cuban mailman on 2021/09/26 22:42
Great
Love it
by algern12 on 2021/09/22 04:26
I can find my pictures!!!
Worse app
by viray89 on 2021/09/22 04:15
It takes forever to back up such a waste of money & I pay monthly for this??? I rather pay google photos for more storage then this. Google photo is way faster to back up all photos, contacts & more.
Verizon cloud
by thefamilysnow on 2021/09/21 15:32
I love love love that Verizon offers the cloud backup for my photos. Keep me from paying extra with my iPhone. I know they’ll be safe with Verizon!!
The best is yet to come
by bpmh203 on 2021/09/21 05:01
…. From Verizon. Love our cloud together. Best data rack on the planet. ❤️
Backup
by Hawkeye1919 on 2021/09/19 23:25
I like having the most security I can backed up
Poor
by Ali 4 Peace around the world on 2021/09/16 13:17
Very slow at backing up data, regardless how good connection is..
Needs MAJOR improvements
by Katekatekate16 on 2021/09/15 00:32
You would think after so many bad reviews they would try to fix it. I have Verizon cloud with my plan (600gb). And I have been trying to back up my photos but only 160 have been backed up. Even though I let it finish backing up. It never added all my 3k photos. And you have to be on the app open without the screen going blank. Like really? That’s time consuming. It tells you go to your setting to make sure you don’t let your phone go black. It’s just so many steps it’s annoying.
Product is great to back up
by Mxmsk on 2021/09/09 19:25
Icon does look like Microsoft drive. But works well for my needs
Love Verizon
by Scout57! on 2021/08/25 17:18
Verizon has never failed me! I started with Nextel!!!!!
Review on Verizon iCloud
by Eeereview on 2021/08/24 18:54
Doesn’t keep my photos updated and doesn’t look like it has picture for picture off my phone. Very slow
Not Worth It
by yallannoyingandthisapptrash on 2021/08/23 11:22
I get 600GB free w/the plan I have but it’s not even worth the wait. I’ve literally been backing my phone up since Friday evening & it’s still not finished! It’s way too slow and then you can’t even use your phone. I do most of my work on my phone I can’t afford to keep not using it majority of my day. I even let this mess go overnight & STILL NOT FINISHED! I don’t even care that it’s free UNINSTALLING ASAP!
GREAT SERVICE!!
by Allen Osborn on 2021/08/21 19:05
Love it!!!
Really disappointing
by KarD33 on 2021/08/17 15:10
Trying to download all my photos on my old phone—NOPE.NOT HAPPENING! Major fail. F-
Great idea but needs improvements. Need to add notifications
by FL Stphanie on 2021/08/17 12:07
I don’t go to my cloud often but when I do, it is difficult to locate what I am looking for. Everything is automatically put into a month and year file, which would be fine if I could open the screen and have dozens of pictures to look at, but since it backs up everything, even the photos I deleted from my phone, I often have to rummage through dozens of pictures I have already deleted. Deleting from the cloud has improved, but it’s still a little slow.The cloud would be better for me if I were able to click on the picture to get the date, rather than having it automatically filed in the month and year for me, however, I would like to see them in chronological order. The other feature I would like to see is a weekly notification of the number of photos backed up to the cloud. I switched from an android to an iPhone, and had no idea it had quit backing up my files six weeks before I checked the cloud for some pictures. Now, I am having trouble getting my photos backed up manually. It is taking hours, and when I check the cloud, it doesn’t look like anything has backed up.If I had received a notification telling me that I had zero items backed up in the cloud that week, (like the notification I received regarding screen time), I would have realized something was wrong much earlier. With that said, I plan to keep my Verizon cloud, and will continue to pay for it, because I love the feature.
My Cloud hasn’t backed up my photos since March 2021
by Precise7 on 2021/08/16 16:22
I have been with the Verizon Cloud since 2015; however, over the last two years I have experienced long periods of my photos and videos not be uploaded to the cloud. The first time it happened was December 2019 and my photos didn’t upload again until April 2020. Everything went back to normal until March 2021 when the issue returned. I’ve reached out for support two times with no solution or follow up. I am frustrated because I pay every month and have not be able to backup my photos. I love the idea of this app when it works but the inconsistencies of its design leave me disappointed. At this point, I wouldn’t even know how to leave or get all of my photos SMH. Be careful in making the choice to get this app.
Just like everyone else. This app will not backup!
by Hotliquor on 2021/08/12 12:12
I’m frustrated with this app! It’s useless! I had over 30k photos/videos and now it says 6300…
Lackluster Backup—stopped working
by NYCdad0909 on 2021/08/10 14:21
My backups have stopped working entirely. None of my pictures from the past three months have been backed up, though all the setting have the proper configuration.
Unsatisfied customer 🙋🏻‍♀️
by bluhbleo on 2021/08/09 03:32
This app is the only thing that bugs me (I love my Verizon tho) it’s frustrating going back and seeing the same pictures I had deleted more than once! Not only that I can’t even view the pictures it backed up from my phone so I have to use my IPad when I’m trying to upload/backup pictures from my phone. It’s slow and until this is fixed I will no longer use this app. I am a current Verizon customer and this comes as part of our phone plan so I decided to give it a try. It has 600 GB and I only used about 1% of that. The results were not as I expected, I should have stuck with ICloud to store my photos. Please help make this experience better for your customers because I know how frustrating it can be trying to store precious memories and the app isn’t cooperating. I hope this review helped someone.
This app leaves much to be desired
by aakbjgrtrcrygviygvy on 2021/08/05 01:31
I like other apple users find this app to not work with our phones. Others have complained for years about this problem and nothing has solved the issue. I’m not using Verizon cloud any longer and neither should any other iOS user!
Triplicates of every picture, video and documents etc?
by huntington beach hope on 2021/08/02 07:33
I I I keep
A Wonderful Place to Visit!
by Mvkoke46 on 2021/07/30 15:15
So glad to be able to store so many treasured memories in a safe place. I’m able to tell so many stories from my photos. People wonder how I got so many of the things that I have. I value the vault of images as they allow me and others to experience the past together. I can bring up a picture from almost every phase of my life. Not many people are able to do that. Thanks!!!!
Unresponsive
by Bumpanator on 2021/07/28 18:01
I am unable to remove photos and documents from my cloud account that I choose. Cloud will allow me only to remove a few photos and documents, but will not remove others that I choose no matter how many times I try.
Backup
by cantknkw3 on 2021/07/28 12:48
Slowest, most impossible backup of photos ever.
Way too long to back up
by ElizabethJ80 on 2021/07/22 09:22
Two out of five stars because it has taken now over a week just to back up my phone and it’s still from my understanding not done backing up!
Does not separate from other icloud services
by musingish on 2021/07/20 19:26
App needs an option to turn off syncing and to transfer from one cloud app to another.
Contacts not backed up
by KahyRAy on 2021/07/18 20:38
My contacts will not backup to the cloud. I do not know how to upload them. It is not simple and I cannot figure it out. If I cannot backup my contacts I may cancel the monthly cloud plan.
The worst Verizon app
by mike papas on 2021/07/18 00:32
I had it up and Verizon delete it without ask me or give me any notice for no reason and I lost all my pictures that’s the worst
V cloud
by unhgz on 2021/07/17 11:30
Why doesn’t the app allow easy fast scroll and show dates..hello..useless
Do not install
by >*Jwag's Grl*< on 2021/07/17 04:49
I have been with Verizon for almost 15 years and I have downloaded this app before but deleted it due to it never would back up! Then I get a message saying I get 30 days free!!! So I try again… it has now been 5 hours of trying to get this app to open! NOPE DELETE NO GOOD!
Wont update
by Seachella1 on 2021/07/15 17:32
Ever since the last update of software I am not able to backup my phone.
Still sending me junk notifications and ads
by Your Average Neighbor on 2021/07/14 23:40
Terrible and invasive app. Still sending me junk notifications and ads even after turning off notifications in y phone settings.
I’m Charles Manson people tanks
by agustin verduzco on 2021/07/14 13:39
You’re the best and the west
Super Slow back up
by Ms Iva on 2021/07/13 21:44
Super Slow back up speed on initial back up.
Backing up content
by BreezyRie on 2021/07/11 06:57
This back up process is completely ridiculous. I have literally been having to back up content EVERY DAY...this takes entirely too much time. In short, I want a refund on Verizon’s cloud and I will go to Cloud which is better.
Trouble with Cloud
by Nlss1945 on 2021/07/10 22:21
The way they talked about it I thought it was really a good service But all it would message me is that my photos would be Deleted or that so many had been deleted
I cloud
by phyllyrea on 2021/07/09 02:45
I like it
Not great
by Carolina-girl29 on 2021/07/07 19:42
App isn’t bad but if it can store all my photos but yet won’t allow me to get them back without having to download each picture is completely ridiculous. It will not even let me share groups to my iPhone flash drive. Not happy at all considering I’m paying for more storage.
Not working
by Rahvin77 on 2021/07/07 18:57
Used to be great. Now it constantly freezes. Can not access anything. And I have stuff dating back from the mid 2000’s forward that are not anywhere else. Please get this fixed.
Errors and not backing up
by BlarneyFife on 2021/07/07 17:57
2 stars since it DID backup my contacts…but NOTHING else works. Trash creates an error message and it won’t backup pics and videos and i have access to them turned on. 🙄 subscription canceled!!!
Disappointed
by Cornerstones on 2021/07/07 01:45
My screenshots are NOT being saved. ICloud may be deleting my screenshots. It’s also Sending me messages that I don’t have storage space. I’m VERY disappointed
Storage
by P+D4ever! on 2021/07/05 15:47
Great plan
Don’t
by Shady Byrd on 2021/07/02 13:38
I don’t know how to really use this
Not working
by Jrcope1218 on 2021/07/01 14:09
For the last month or longer I have been trying to back up my photos and videos and for some reason it wants to back up photos and videos that are already in the cloud. Then when it gets to a video the app locks up and you have to close it down. Not sure what’s going on but it is frustrating. Hopefully this will get fixed very soon as I have years of pictures and videos backed up to the cloud.
Photos
by son iufjhfehk on 2021/06/29 23:06
Having a hard time backing up my photo from my iPhones. It’s it only forw8 pictures
Not working
by ahujern. d on 2021/06/29 17:16
The app keeps freezing up and it’s not properly backing up
Cloud
by LucyMax24 on 2021/06/29 13:31
terrific
Too slow
by MilaAyanna on 2021/06/28 09:08
Ti
My Cloud
by Plankowner 10/91 on 2021/06/28 08:27
My amount of data has always been a problem with the large files I make. The storage plan satisfies the problem allowing unquestionably retaining of all my files.
Stories.
by The perfect workout! on 2021/06/25 04:54
We like it!grat
Doesn’t download photos
by 111rdf on 2021/06/22 03:17
This Apple not download my photos I’ve tried multiple things and it still does not work
Paid for a service and didn’t get what I paid for
by Jonezzer82 on 2021/06/21 21:09
I’ve been on hold for over 2 hours with tech support and I’m in a Verizon store in Rancho Cucamonga and not a single employee will help me transfer the content off my broken Samsung to my new I phone 12. Verizon took my money but hides when I need help.
App Doest Work
by Clarity Owner on 2021/06/21 15:48
It would be nice if the photos uploaded automatically when you took one. It could almost be like the rest of the cloud apps. All this app does is make you keep it open while telling you that it’s doing something but not actually doing anything. No wonder why Verizon offers it for free with their service! I would rather pay for an app that works from Apple. And I hate paying for things! I do want my memories to be backed up but this is not the app for it.
Memories are nice
by Precious KMB on 2021/06/21 09:21
While backing up it would be nice to be able to delete pictures not wanted in memories!
iPhone Doesn’t backup without App open
by sltget on 2021/06/19 13:15
App won’t backup on iPhone without having to open app and leave it open. If screen lock happens then it stops. Only 2gb of photos has taken days and still trying to backup. Poor process on Verizon behalf.
Cannot backup anymore after latest update
by marsmoonearth on 2021/06/17 01:48
I keep seeing ‘scanning for media, backup will start shortly’ and never starts. I changed the auto lock to never, WiFi connected, kept the app open on charge whole night and still didn’t upload single photo. I uninstalled the app, then reinstalled but still no luck. I restarted the iPhone thinking some issue there and with reboot it may clear but no luck. I contacted Verizon customer service, tech support, they told me to do the same thing as what I did and couldn’t resolve. They ended up creating ticket and I am now waiting. I am giving 1 star for obvious inconvenience and no resolution.
The best
by mpetty37 on 2021/06/16 10:12
I love being able to have confidence in my memories safe with the cloud !
Share links do not work
by Jerhicofan on 2021/06/15 16:12
Every time I send someone a share link the video doesn’t appear.
Photo quality in cloud trassshhh
by juyfddvghjj on 2021/06/13 01:23
Poor picture quality in cloud
Review 6-12-21 Bobby
by besj 90 on 2021/06/12 18:22
Good site easy access to do the same as going to a store or calling Verizon basically the same thing they would use only difference is codes needed for certain things , but chatting with an agent can get you access to a code if your phone is giving issues or a quik google or YouTube search will give the information other then that the sight and app are helpful I’ve been using it for going on 2 years managing 4 phones 2 watches and a tablet on the account without any issues it even allows me to get signed inline from the parking lot before I even park if I do go to a Verizon store to pick up a item I confirm I am there to be seen an I don’t even have to ask for help just wait for my name to be called there’s good discounts offered as well monthly just for being a customer with an app
Old Glory by Merriam-Webster
by Frightoff4567 on 2021/06/11 16:48
Puzzles from the 3upreme lord above and can very much b cure all that burdens beyond
Doesn’t Work
by QtrHorse on 2021/06/11 09:35
As VZ sells itself as the premier provider and gives this as a perk with its top wireless plan, it should be ashamed of this battery draining app that doesn’t work. Hans, you’re an engineer, really? 5G built right, how about a Cloud app that works. I guess back to paying Amazon Cloud for photo backup.
Verizon cloud won’t backup my photos
by ckekhr on 2021/06/11 00:11
I am paying for extra storage for Verizon cloud but my Verizon cloud app won’t backup my photos. I have installed the app and done all things suggested by Verizon support and still having issues!
Cloud
by nynhgjjuy on 2021/06/09 21:13
Wow I did not know I had this extra storage until I saw my bill. Fantastic.
Awesome app
by Midgejon on 2021/06/05 01:57
Awesome app
Never connected
by Juan.30 on 2021/06/04 00:40
when it is needed it does not connect even if one is connected to the wifi. when needed it does not upload the photos that are in the cloud
Anyone else having backup issues since May?
by Lily837472962 on 2021/06/02 22:55
I haven’t been able to back up since May and I’ve deleted and done plenty of things to fix it but nothing.
OMG1224445
by bdhrushdbr on 2021/06/02 05:07
Taking too long. I think it’s frozen.
Slow
by DA0C on 2021/06/01 07:08
Super slow to download
Bad app, waste of money and time.
by 213546879 on 2021/06/01 03:03
Bad app, waste of money and time. No star for it if it is not required one at lease.
Doesn’t back up properly
by Phototon II on 2021/05/31 04:38
Hasn’t back up properly for 2 years. Although they have had no problems continuously billing me!
What a piece of S..T app
by PennaFred on 2021/05/27 06:41
This app is useless. It constantly hangs. Takes forever to scan and doesn&#39;t ever seem to finish backing up even though it keeps indicating 1 minute remaining. Verizon should be ashamed to have their name associated with this useless app
Not Working
by Jimbo40 on 2021/05/25 13:49
Continues to fail and says as of last Sunday. Cannot and will not sync and can’t back up my contacts since then.
Wonderful
by SweetSquaw on 2021/05/24 01:29
I love this app! I travel a lot and take lots of pictures. Also, I’ve taken pictures of my grandchildren since they they were born. All my pictures are in groups of my travels and where I was at the time. Perfect memories.
Bad
by edithdang on 2021/05/21 03:08
I have no idea
Verizon cloud 1 star
by i Wish verizon was better on 2021/05/20 22:36
It’s very very slow so hard to find pictures when it takes so long to down load or show the pictures.
Won’t show pics
by possed off 2018 on 2021/05/19 15:31
Doesn’t show my pics in full frame anymore. Especially my older pics and they are blurry!!
Unsure
by bribezi845 on 2021/05/19 01:15
I don’t really know how I feel about it yet
Good job
by 5252$lj on 2021/05/18 09:53
Thanks
Navigation
by Bronco006 on 2021/05/17 00:34
It’s difficult to navigate through photos via timeline
Takes forever to backup!!!
by Banji_Roal on 2021/05/16 16:28
I can’t believe I canceled by iCould subscription for this cloud service. How on earth is it rated a 4.6? So slow to backup and you have to keep the app on and dedicate your phone to nothing else but hours of backup! Who has that much time to waste?!! After 24 hours only 23 photos are backed up? What a waste!
I want to talk to a person
by yourforeverrose on 2021/05/15 19:38
Are use the automatic assistant and it kept sending me back to login. I did it three times. I tried to call. it logs me in to a text message and then cuts off. I ask for an agent. I’ll press zero.....and round and round we go… I want to talk to a person!
It only backs up a fraction of my pictures and videos!
by Missing home jams on 2021/05/15 06:07
I don’t know why it won’t back up the thousands of pictures and videos but this is very frustrating!! What’s the point of backing up on the cloud when it doesn’t back everything up?
Good benefit for VZW customers
by Tyler Puckett on 2021/05/13 16:05
I only wish it integrated into the Apple files app so it would be easier to create folders and open files in other apps
Backup is terrible
by FApril20 on 2021/05/13 13:19
My phone was backed up about 2 months ago, not much added since. Started a backup at 8pm last night and 11 hours later it’s still not complete!
Too slow to be of use or value
by Vivaandroid on 2021/05/12 05:34
Does this use 2g speed for photo backup? Doesn’t backup in background, or if app isn’t in foreground.
Last update
by Gunnerboys3 on 2021/05/11 17:47
It modified and ruined my pictures 😡
Pictures not saved.
by peach247365 on 2021/05/11 15:45
This app says I have pictures however it didn’t actually back and save the pictures. It’s just their stock picture in place of the pictures I thought were saved.
Too many silly issues...
by RickyPoo1964 on 2021/05/09 15:29
Ok, I love the option of having this cloud... lot of space, easy to use between devices (once it’s finally set up properly), and over all the interface isn’t too bad (though it could be MUCH easier). My main issues are ones that SHOULD be easy to adjust or correct: One VERY basic thing involves the albums. I like using albums... it makes finding things easier - BUT you will find that if you want to make a simple correction like removing an image from an album OR moving it from one album to another is impossible. What’s even worse... if you delete an image from an album it ALSO deletes that image from your ENTIRE list of photos, yep... gone (well, in the Trash for 30 days, then permanently gone). I have one folder that has triplicated several images due to deleting and restoring from trash... and if I only delete ONE copy of said image, ALL copies of that image in the folder go to Trash (as well as from the entire image stock). Frustrating. Another issue is being able to easily get images from your IPad photos to the Verizon Cloud... they show up randomly during back ups, they change the dates on photos (thus, no order for all your photos), and insanely difficult to know which images are new to the V-Cloud and need to move to folders or which ones are already in folders. Because if they’re in folders already, they don’t have a SIMPLE option of ‘Copy and Replace’... they just create duplicates in the folder (which, as mentioned above, is impossible to correct). I want to love this program... I really do... but dang, come on! These should be BASIC, SIMPLE and COMMON SENSE things that need fixing/adding/correcting.
Not working
by ttttttttdf h on 2021/05/07 06:22
It1
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&amp;T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Works well, but is incredibly slow to upload
by 4sReviewer on 2020/12/26 15:20
General warning - I have about 200 GB worth of pictures on my phone, and backing it up for the first time is unimaginably slow. Now 200 GB is a lot, and the app does warn you it “may take a while,” but it takes about 30 seconds a picture to upload to the Cloud the first time. And you also have to leave the phone on and the app open to upload the first time (it won’t back up if you’re doing anything else on the phone or if the phone goes off). I have now left my phone on, connected to the app untouched for 12 straight hours, and I’ve only uploaded about 250 pictures/videos. I have normal high-speed Internet, so it’s clearly the speed of the uploads on Verizon’s side, which is seemingly old dial-up modem speed. Uploading the same amount to Apple’s servers via the iPhone’s/Apple’s cloud system takes about an hour for the same amount of data. I wouldn’t pay for the storage, but I suppose if you’re getting it free, and you have the patience of a saint and don’t need your phone for a couple days, then it’s great! For the 200 or so pictures that have uploaded, it seems to work well. Pictures open, there is some intelligence to the organization, and it’s easy to access via the app. I imagine as you take pictures and it auto-backs up, it’s fine. But again, prepare for upwards of a week with the phone connected to the app doing nothing else in order to upload a couple thousand pictures for the first time.
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, &amp; a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date &amp; time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, &amp; some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, &amp; Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, &amp; take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn&#39;t tell me why it happened! I don&#39;t trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it&#39;s gone bc that&#39;s what happened to me I didn&#39;t know how long it had been missing either way it&#39;s not my fault!!! I&#39;m so over paying for a service that doesn&#39;t hold up to its standards!
I’ll tell you what’s up
by Redhead from Venus on 2020/07/03 15:07
I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics. Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
Unsatisfied customer 🙋🏻‍♀️
by bluhbleo on 2021/08/09 03:32
This app is the only thing that bugs me (I love my Verizon tho) it’s frustrating going back and seeing the same pictures I had deleted more than once! Not only that I can’t even view the pictures it backed up from my phone so I have to use my IPad when I’m trying to upload/backup pictures from my phone. It’s slow and until this is fixed I will no longer use this app. I am a current Verizon customer and this comes as part of our phone plan so I decided to give it a try. It has 600 GB and I only used about 1% of that. The results were not as I expected, I should have stuck with ICloud to store my photos. Please help make this experience better for your customers because I know how frustrating it can be trying to store precious memories and the app isn’t cooperating. I hope this review helped someone.
My Cloud hasn’t backed up my photos since March 2021
by Precise7 on 2021/08/16 16:22
I have been with the Verizon Cloud since 2015; however, over the last two years I have experienced long periods of my photos and videos not be uploaded to the cloud. The first time it happened was December 2019 and my photos didn’t upload again until April 2020. Everything went back to normal until March 2021 when the issue returned. I’ve reached out for support two times with no solution or follow up. I am frustrated because I pay every month and have not be able to backup my photos. I love the idea of this app when it works but the inconsistencies of its design leave me disappointed. At this point, I wouldn’t even know how to leave or get all of my photos SMH. Be careful in making the choice to get this app.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you&#39;re unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it&#39;s refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can&#39;t get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Useless for anything beyond Photos library backup
by trixivian on 2020/12/09 15:11
I subscribed to the Do More Unlimited 2020 plan because I thought that the 600 GB of included Verizon Cloud storage could potentially replace Dropbox for me, but I was wrong. The Verizon Cloud app can’t do anything except back up your Photos library. Why can’t I upload files from the Files app? What even is the point of a cloud storage service that you can’t use as a cloud storage service? I’ll change my mind if and when the Verizon Cloud team fixes this absurd, glaring oversight, but for now I’m very disappointed with this app. Two stars instead of one because at least it can do SOMETHING.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
A Wonderful Place to Visit!
by Mvkoke46 on 2021/07/30 15:15
So glad to be able to store so many treasured memories in a safe place. I’m able to tell so many stories from my photos. People wonder how I got so many of the things that I have. I value the vault of images as they allow me and others to experience the past together. I can bring up a picture from almost every phase of my life. Not many people are able to do that. Thanks!!!!
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Not working
by Jrcope1218 on 2021/07/01 14:09
For the last month or longer I have been trying to back up my photos and videos and for some reason it wants to back up photos and videos that are already in the cloud. Then when it gets to a video the app locks up and you have to close it down. Not sure what’s going on but it is frustrating. Hopefully this will get fixed very soon as I have years of pictures and videos backed up to the cloud.
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
Cannot backup anymore after latest update
by marsmoonearth on 2021/06/17 01:48
I keep seeing ‘scanning for media, backup will start shortly’ and never starts. I changed the auto lock to never, WiFi connected, kept the app open on charge whole night and still didn’t upload single photo. I uninstalled the app, then reinstalled but still no luck. I restarted the iPhone thinking some issue there and with reboot it may clear but no luck. I contacted Verizon customer service, tech support, they told me to do the same thing as what I did and couldn’t resolve. They ended up creating ticket and I am now waiting. I am giving 1 star for obvious inconvenience and no resolution.
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn&#39;t fix the problem. Originally gave this one star as it wouldn&#39;t open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn&#39;t be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
Slow & Stupid backup rules.
by aeffects on 2021/04/03 20:12
You have to keep the phone on, and stay on the app to complete the backup. Uploads take a long time... I’m on a gigabit connection with about 450mbps via WiFi, yet it takes 15-30 seconds per photo. Also it gets stuck on every 10 or so photos/videos. So changing settings, I.e.: display timeout to Never, and walking away for an hour or two isn’t as clever as one would think. For perspective: I downloaded this app around 9-10am,,,,, it’s currently 4:10pm, and it’s backed up contacts &amp; 350 photos and videos. No one has time to watch this thing choke up all day...
App is worthless
by HLT022 on 2019/07/14 19:02
Cannot mass delete old docs. Have to manually select. I have old docs from early 2000 want to delete to free up space. You must manually select one by one. Same problem if you go to website from your desktop. Called customer service said unreasonable for me to manually select over 20,000 documents. They could do nothing and said app only allows you to backup and limited deletion capabilities it’s meant to download. Worthless app and customer service not helpful. Their solution, buy more storage. Waste of time and money. Total ripoff. Would give zero stars if I could.
Changed phones
by Jrrj white on 2019/09/15 11:42
So I bought a new phone, set it up, and thought I was ready to use it. Well I didn’t have all my pictures or anything else, all because I had to reset it multiple times during a 24 hour time frame, trying to locate my stuff. After I downloaded my Verizon cloud, all of pictures were there.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
Rating Trends
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App name
Verizon Cloud
Description
Cloud storage for your mobile devices. Easy to backup, search and share. Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos and contacts! Sign up today and your first 30 days are on us. Features: ● Unlimited storage - Unlimited storage and continuous backup of photos, videos, and contacts on your phones and computers (requires Unlimited plan) ● Unlimited devices - No limit to the number of eligible iPhones, iPads and computers backed up (requires Unlimited plan) ● Cross-compatible - Works with various operating systems (requires Unlimited or 2TB plan) ● Shareable storage - Personal storage for up to 5 users (requires Unlimited or 2TB plan) ● SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, iphones, iPad or computer ● PRIVATE FOLDER with PIN-protection for your sensitive content ● ORDER PHOTO PRINTS & GIFTS using your favorite photos in app ● CREATE MOVIES AND CUSTOMIZE PHOTOS Make masterpieces with music, filters and fun stickers to share ● FLASHBACKS – Relive your memories from past years with weekly photo flashbacks ● CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen ● SHARE select media content from your Cloud using your favorite native apps Get started with Verizon Cloud today to securely back up, access & share photos, videos, contacts & more! Verizon Cloud can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. *Data charges apply. View the complete Terms & Conditions at: http://www.verizonwireless.com/support/cloud-legal/ New Verizon Cloud subscribers: Download and install the verizon cloud app on your iPhone for a 30-day premium trial of Unlimited, 2TB or 600GB storage plans. You will automatically be billed $19.99/month, $14.99/month or $5.99/month (plus taxes and Verizon surcharges), respectively, once the trial ends unless you cancel. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support.
Just not working
by Good young old money on 2021/10/16 10:45
Not responding all
You Saved everything twice. Is this to get me to buy more space?
by dhbcxdthjbxdf on 2021/10/14 21:08
You double copied everything in my phone
ICLOUD
by Excellent John on 2021/10/09 04:27
I LOVE THE ICLOUD APP!!
Jon’s pic do
by Hunter477$ on 2021/10/05 23:42
92223
Back up
by CJ and critters on 2021/10/05 07:11
I’m Fed up with back up not working … this time hadn’t backed up since 9/19/21 and today is 10/5/21
Difficut
by Pirate1775 on 2021/10/05 00:10
Hard to permanently delete unwanted photos.
Doesn’t even launch
by Tstorming on 2021/10/01 02:58
App doesn’t even launch, so I can’t even get to experience the mind-numbing, painful evolution that is the Verizon Cloud I read so much about! Good thing it is only a “perk” of my plan and not why I chose that plan. Cue the cut and paste developer response.
I cloud offer
by lucynmom on 2021/09/29 00:21
Why would I want this offer when I already have it through Apple a d have had since I purchased my first Apple phone? I’ve also had my account with Verizon using my Apple I cloud account
Quite a few flaws
by CDEEBAR on 2021/09/27 17:01
Takes a long time to back up and the loading bar jumps around so much you don’t know how much time is actually left. Once you get videos backed up you can’t see how long each video is so it’s hard to find the one you’re looking for. Won’t let you watch videos on the app or online so you have to download watch and delete to find the one you’re looking for. Go with Dropbox.
My home
by cuban mailman on 2021/09/26 22:42
Great
Love it
by algern12 on 2021/09/22 04:26
I can find my pictures!!!
Worse app
by viray89 on 2021/09/22 04:15
It takes forever to back up such a waste of money &amp; I pay monthly for this??? I rather pay google photos for more storage then this. Google photo is way faster to back up all photos, contacts &amp; more.
Verizon cloud
by thefamilysnow on 2021/09/21 15:32
I love love love that Verizon offers the cloud backup for my photos. Keep me from paying extra with my iPhone. I know they’ll be safe with Verizon!!
The best is yet to come
by bpmh203 on 2021/09/21 05:01
…. From Verizon. Love our cloud together. Best data rack on the planet. ❤️
Backup
by Hawkeye1919 on 2021/09/19 23:25
I like having the most security I can backed up
Poor
by Ali 4 Peace around the world on 2021/09/16 13:17
Very slow at backing up data, regardless how good connection is..
Needs MAJOR improvements
by Katekatekate16 on 2021/09/15 00:32
You would think after so many bad reviews they would try to fix it. I have Verizon cloud with my plan (600gb). And I have been trying to back up my photos but only 160 have been backed up. Even though I let it finish backing up. It never added all my 3k photos. And you have to be on the app open without the screen going blank. Like really? That’s time consuming. It tells you go to your setting to make sure you don’t let your phone go black. It’s just so many steps it’s annoying.
Product is great to back up
by Mxmsk on 2021/09/09 19:25
Icon does look like Microsoft drive. But works well for my needs
Love Verizon
by Scout57! on 2021/08/25 17:18
Verizon has never failed me! I started with Nextel!!!!!
Review on Verizon iCloud
by Eeereview on 2021/08/24 18:54
Doesn’t keep my photos updated and doesn’t look like it has picture for picture off my phone. Very slow
Not Worth It
by yallannoyingandthisapptrash on 2021/08/23 11:22
I get 600GB free w/the plan I have but it’s not even worth the wait. I’ve literally been backing my phone up since Friday evening &amp; it’s still not finished! It’s way too slow and then you can’t even use your phone. I do most of my work on my phone I can’t afford to keep not using it majority of my day. I even let this mess go overnight &amp; STILL NOT FINISHED! I don’t even care that it’s free UNINSTALLING ASAP!
GREAT SERVICE!!
by Allen Osborn on 2021/08/21 19:05
Love it!!!
Really disappointing
by KarD33 on 2021/08/17 15:10
Trying to download all my photos on my old phone—NOPE.NOT HAPPENING! Major fail. F-
Great idea but needs improvements. Need to add notifications
by FL Stphanie on 2021/08/17 12:07
I don’t go to my cloud often but when I do, it is difficult to locate what I am looking for. Everything is automatically put into a month and year file, which would be fine if I could open the screen and have dozens of pictures to look at, but since it backs up everything, even the photos I deleted from my phone, I often have to rummage through dozens of pictures I have already deleted. Deleting from the cloud has improved, but it’s still a little slow.The cloud would be better for me if I were able to click on the picture to get the date, rather than having it automatically filed in the month and year for me, however, I would like to see them in chronological order. The other feature I would like to see is a weekly notification of the number of photos backed up to the cloud. I switched from an android to an iPhone, and had no idea it had quit backing up my files six weeks before I checked the cloud for some pictures. Now, I am having trouble getting my photos backed up manually. It is taking hours, and when I check the cloud, it doesn’t look like anything has backed up.If I had received a notification telling me that I had zero items backed up in the cloud that week, (like the notification I received regarding screen time), I would have realized something was wrong much earlier. With that said, I plan to keep my Verizon cloud, and will continue to pay for it, because I love the feature.
My Cloud hasn’t backed up my photos since March 2021
by Precise7 on 2021/08/16 16:22
I have been with the Verizon Cloud since 2015; however, over the last two years I have experienced long periods of my photos and videos not be uploaded to the cloud. The first time it happened was December 2019 and my photos didn’t upload again until April 2020. Everything went back to normal until March 2021 when the issue returned. I’ve reached out for support two times with no solution or follow up. I am frustrated because I pay every month and have not be able to backup my photos. I love the idea of this app when it works but the inconsistencies of its design leave me disappointed. At this point, I wouldn’t even know how to leave or get all of my photos SMH. Be careful in making the choice to get this app.
Just like everyone else. This app will not backup!
by Hotliquor on 2021/08/12 12:12
I’m frustrated with this app! It’s useless! I had over 30k photos/videos and now it says 6300…
Lackluster Backup—stopped working
by NYCdad0909 on 2021/08/10 14:21
My backups have stopped working entirely. None of my pictures from the past three months have been backed up, though all the setting have the proper configuration.
Unsatisfied customer 🙋🏻‍♀️
by bluhbleo on 2021/08/09 03:32
This app is the only thing that bugs me (I love my Verizon tho) it’s frustrating going back and seeing the same pictures I had deleted more than once! Not only that I can’t even view the pictures it backed up from my phone so I have to use my IPad when I’m trying to upload/backup pictures from my phone. It’s slow and until this is fixed I will no longer use this app. I am a current Verizon customer and this comes as part of our phone plan so I decided to give it a try. It has 600 GB and I only used about 1% of that. The results were not as I expected, I should have stuck with ICloud to store my photos. Please help make this experience better for your customers because I know how frustrating it can be trying to store precious memories and the app isn’t cooperating. I hope this review helped someone.
This app leaves much to be desired
by aakbjgrtrcrygviygvy on 2021/08/05 01:31
I like other apple users find this app to not work with our phones. Others have complained for years about this problem and nothing has solved the issue. I’m not using Verizon cloud any longer and neither should any other iOS user!
Triplicates of every picture, video and documents etc?
by huntington beach hope on 2021/08/02 07:33
I I I keep
A Wonderful Place to Visit!
by Mvkoke46 on 2021/07/30 15:15
So glad to be able to store so many treasured memories in a safe place. I’m able to tell so many stories from my photos. People wonder how I got so many of the things that I have. I value the vault of images as they allow me and others to experience the past together. I can bring up a picture from almost every phase of my life. Not many people are able to do that. Thanks!!!!
Unresponsive
by Bumpanator on 2021/07/28 18:01
I am unable to remove photos and documents from my cloud account that I choose. Cloud will allow me only to remove a few photos and documents, but will not remove others that I choose no matter how many times I try.
Backup
by cantknkw3 on 2021/07/28 12:48
Slowest, most impossible backup of photos ever.
Way too long to back up
by ElizabethJ80 on 2021/07/22 09:22
Two out of five stars because it has taken now over a week just to back up my phone and it’s still from my understanding not done backing up!
Does not separate from other icloud services
by musingish on 2021/07/20 19:26
App needs an option to turn off syncing and to transfer from one cloud app to another.
Contacts not backed up
by KahyRAy on 2021/07/18 20:38
My contacts will not backup to the cloud. I do not know how to upload them. It is not simple and I cannot figure it out. If I cannot backup my contacts I may cancel the monthly cloud plan.
The worst Verizon app
by mike papas on 2021/07/18 00:32
I had it up and Verizon delete it without ask me or give me any notice for no reason and I lost all my pictures that’s the worst
V cloud
by unhgz on 2021/07/17 11:30
Why doesn’t the app allow easy fast scroll and show dates..hello..useless
Do not install
by >*Jwag's Grl*< on 2021/07/17 04:49
I have been with Verizon for almost 15 years and I have downloaded this app before but deleted it due to it never would back up! Then I get a message saying I get 30 days free!!! So I try again… it has now been 5 hours of trying to get this app to open! NOPE DELETE NO GOOD!
Wont update
by Seachella1 on 2021/07/15 17:32
Ever since the last update of software I am not able to backup my phone.
Still sending me junk notifications and ads
by Your Average Neighbor on 2021/07/14 23:40
Terrible and invasive app. Still sending me junk notifications and ads even after turning off notifications in y phone settings.
I’m Charles Manson people tanks
by agustin verduzco on 2021/07/14 13:39
You’re the best and the west
Super Slow back up
by Ms Iva on 2021/07/13 21:44
Super Slow back up speed on initial back up.
Backing up content
by BreezyRie on 2021/07/11 06:57
This back up process is completely ridiculous. I have literally been having to back up content EVERY DAY...this takes entirely too much time. In short, I want a refund on Verizon’s cloud and I will go to Cloud which is better.
Trouble with Cloud
by Nlss1945 on 2021/07/10 22:21
The way they talked about it I thought it was really a good service But all it would message me is that my photos would be Deleted or that so many had been deleted
I cloud
by phyllyrea on 2021/07/09 02:45
I like it
Not great
by Carolina-girl29 on 2021/07/07 19:42
App isn’t bad but if it can store all my photos but yet won’t allow me to get them back without having to download each picture is completely ridiculous. It will not even let me share groups to my iPhone flash drive. Not happy at all considering I’m paying for more storage.
Not working
by Rahvin77 on 2021/07/07 18:57
Used to be great. Now it constantly freezes. Can not access anything. And I have stuff dating back from the mid 2000’s forward that are not anywhere else. Please get this fixed.
Errors and not backing up
by BlarneyFife on 2021/07/07 17:57
2 stars since it DID backup my contacts…but NOTHING else works. Trash creates an error message and it won’t backup pics and videos and i have access to them turned on. 🙄 subscription canceled!!!
Disappointed
by Cornerstones on 2021/07/07 01:45
My screenshots are NOT being saved. ICloud may be deleting my screenshots. It’s also Sending me messages that I don’t have storage space. I’m VERY disappointed
Storage
by P+D4ever! on 2021/07/05 15:47
Great plan
Don’t
by Shady Byrd on 2021/07/02 13:38
I don’t know how to really use this
Not working
by Jrcope1218 on 2021/07/01 14:09
For the last month or longer I have been trying to back up my photos and videos and for some reason it wants to back up photos and videos that are already in the cloud. Then when it gets to a video the app locks up and you have to close it down. Not sure what’s going on but it is frustrating. Hopefully this will get fixed very soon as I have years of pictures and videos backed up to the cloud.
Photos
by son iufjhfehk on 2021/06/29 23:06
Having a hard time backing up my photo from my iPhones. It’s it only forw8 pictures
Not working
by ahujern. d on 2021/06/29 17:16
The app keeps freezing up and it’s not properly backing up
Cloud
by LucyMax24 on 2021/06/29 13:31
terrific
Too slow
by MilaAyanna on 2021/06/28 09:08
Ti
My Cloud
by Plankowner 10/91 on 2021/06/28 08:27
My amount of data has always been a problem with the large files I make. The storage plan satisfies the problem allowing unquestionably retaining of all my files.
Stories.
by The perfect workout! on 2021/06/25 04:54
We like it!grat
Doesn’t download photos
by 111rdf on 2021/06/22 03:17
This Apple not download my photos I’ve tried multiple things and it still does not work
Paid for a service and didn’t get what I paid for
by Jonezzer82 on 2021/06/21 21:09
I’ve been on hold for over 2 hours with tech support and I’m in a Verizon store in Rancho Cucamonga and not a single employee will help me transfer the content off my broken Samsung to my new I phone 12. Verizon took my money but hides when I need help.
App Doest Work
by Clarity Owner on 2021/06/21 15:48
It would be nice if the photos uploaded automatically when you took one. It could almost be like the rest of the cloud apps. All this app does is make you keep it open while telling you that it’s doing something but not actually doing anything. No wonder why Verizon offers it for free with their service! I would rather pay for an app that works from Apple. And I hate paying for things! I do want my memories to be backed up but this is not the app for it.
Memories are nice
by Precious KMB on 2021/06/21 09:21
While backing up it would be nice to be able to delete pictures not wanted in memories!
iPhone Doesn’t backup without App open
by sltget on 2021/06/19 13:15
App won’t backup on iPhone without having to open app and leave it open. If screen lock happens then it stops. Only 2gb of photos has taken days and still trying to backup. Poor process on Verizon behalf.
Cannot backup anymore after latest update
by marsmoonearth on 2021/06/17 01:48
I keep seeing ‘scanning for media, backup will start shortly’ and never starts. I changed the auto lock to never, WiFi connected, kept the app open on charge whole night and still didn’t upload single photo. I uninstalled the app, then reinstalled but still no luck. I restarted the iPhone thinking some issue there and with reboot it may clear but no luck. I contacted Verizon customer service, tech support, they told me to do the same thing as what I did and couldn’t resolve. They ended up creating ticket and I am now waiting. I am giving 1 star for obvious inconvenience and no resolution.
The best
by mpetty37 on 2021/06/16 10:12
I love being able to have confidence in my memories safe with the cloud !
Share links do not work
by Jerhicofan on 2021/06/15 16:12
Every time I send someone a share link the video doesn’t appear.
Photo quality in cloud trassshhh
by juyfddvghjj on 2021/06/13 01:23
Poor picture quality in cloud
Review 6-12-21 Bobby
by besj 90 on 2021/06/12 18:22
Good site easy access to do the same as going to a store or calling Verizon basically the same thing they would use only difference is codes needed for certain things , but chatting with an agent can get you access to a code if your phone is giving issues or a quik google or YouTube search will give the information other then that the sight and app are helpful I’ve been using it for going on 2 years managing 4 phones 2 watches and a tablet on the account without any issues it even allows me to get signed inline from the parking lot before I even park if I do go to a Verizon store to pick up a item I confirm I am there to be seen an I don’t even have to ask for help just wait for my name to be called there’s good discounts offered as well monthly just for being a customer with an app
Old Glory by Merriam-Webster
by Frightoff4567 on 2021/06/11 16:48
Puzzles from the 3upreme lord above and can very much b cure all that burdens beyond
Doesn’t Work
by QtrHorse on 2021/06/11 09:35
As VZ sells itself as the premier provider and gives this as a perk with its top wireless plan, it should be ashamed of this battery draining app that doesn’t work. Hans, you’re an engineer, really? 5G built right, how about a Cloud app that works. I guess back to paying Amazon Cloud for photo backup.
Verizon cloud won’t backup my photos
by ckekhr on 2021/06/11 00:11
I am paying for extra storage for Verizon cloud but my Verizon cloud app won’t backup my photos. I have installed the app and done all things suggested by Verizon support and still having issues!
Cloud
by nynhgjjuy on 2021/06/09 21:13
Wow I did not know I had this extra storage until I saw my bill. Fantastic.
Awesome app
by Midgejon on 2021/06/05 01:57
Awesome app
Never connected
by Juan.30 on 2021/06/04 00:40
when it is needed it does not connect even if one is connected to the wifi. when needed it does not upload the photos that are in the cloud
Anyone else having backup issues since May?
by Lily837472962 on 2021/06/02 22:55
I haven’t been able to back up since May and I’ve deleted and done plenty of things to fix it but nothing.
OMG1224445
by bdhrushdbr on 2021/06/02 05:07
Taking too long. I think it’s frozen.
Slow
by DA0C on 2021/06/01 07:08
Super slow to download
Bad app, waste of money and time.
by 213546879 on 2021/06/01 03:03
Bad app, waste of money and time. No star for it if it is not required one at lease.
Doesn’t back up properly
by Phototon II on 2021/05/31 04:38
Hasn’t back up properly for 2 years. Although they have had no problems continuously billing me!
What a piece of S..T app
by PennaFred on 2021/05/27 06:41
This app is useless. It constantly hangs. Takes forever to scan and doesn&#39;t ever seem to finish backing up even though it keeps indicating 1 minute remaining. Verizon should be ashamed to have their name associated with this useless app
Not Working
by Jimbo40 on 2021/05/25 13:49
Continues to fail and says as of last Sunday. Cannot and will not sync and can’t back up my contacts since then.
Wonderful
by SweetSquaw on 2021/05/24 01:29
I love this app! I travel a lot and take lots of pictures. Also, I’ve taken pictures of my grandchildren since they they were born. All my pictures are in groups of my travels and where I was at the time. Perfect memories.
Bad
by edithdang on 2021/05/21 03:08
I have no idea
Verizon cloud 1 star
by i Wish verizon was better on 2021/05/20 22:36
It’s very very slow so hard to find pictures when it takes so long to down load or show the pictures.
Won’t show pics
by possed off 2018 on 2021/05/19 15:31
Doesn’t show my pics in full frame anymore. Especially my older pics and they are blurry!!
Unsure
by bribezi845 on 2021/05/19 01:15
I don’t really know how I feel about it yet
Good job
by 5252$lj on 2021/05/18 09:53
Thanks
Navigation
by Bronco006 on 2021/05/17 00:34
It’s difficult to navigate through photos via timeline
Takes forever to backup!!!
by Banji_Roal on 2021/05/16 16:28
I can’t believe I canceled by iCould subscription for this cloud service. How on earth is it rated a 4.6? So slow to backup and you have to keep the app on and dedicate your phone to nothing else but hours of backup! Who has that much time to waste?!! After 24 hours only 23 photos are backed up? What a waste!
I want to talk to a person
by yourforeverrose on 2021/05/15 19:38
Are use the automatic assistant and it kept sending me back to login. I did it three times. I tried to call. it logs me in to a text message and then cuts off. I ask for an agent. I’ll press zero.....and round and round we go… I want to talk to a person!
It only backs up a fraction of my pictures and videos!
by Missing home jams on 2021/05/15 06:07
I don’t know why it won’t back up the thousands of pictures and videos but this is very frustrating!! What’s the point of backing up on the cloud when it doesn’t back everything up?
Good benefit for VZW customers
by Tyler Puckett on 2021/05/13 16:05
I only wish it integrated into the Apple files app so it would be easier to create folders and open files in other apps
Backup is terrible
by FApril20 on 2021/05/13 13:19
My phone was backed up about 2 months ago, not much added since. Started a backup at 8pm last night and 11 hours later it’s still not complete!
Too slow to be of use or value
by Vivaandroid on 2021/05/12 05:34
Does this use 2g speed for photo backup? Doesn’t backup in background, or if app isn’t in foreground.
Last update
by Gunnerboys3 on 2021/05/11 17:47
It modified and ruined my pictures 😡
Pictures not saved.
by peach247365 on 2021/05/11 15:45
This app says I have pictures however it didn’t actually back and save the pictures. It’s just their stock picture in place of the pictures I thought were saved.
Too many silly issues...
by RickyPoo1964 on 2021/05/09 15:29
Ok, I love the option of having this cloud... lot of space, easy to use between devices (once it’s finally set up properly), and over all the interface isn’t too bad (though it could be MUCH easier). My main issues are ones that SHOULD be easy to adjust or correct: One VERY basic thing involves the albums. I like using albums... it makes finding things easier - BUT you will find that if you want to make a simple correction like removing an image from an album OR moving it from one album to another is impossible. What’s even worse... if you delete an image from an album it ALSO deletes that image from your ENTIRE list of photos, yep... gone (well, in the Trash for 30 days, then permanently gone). I have one folder that has triplicated several images due to deleting and restoring from trash... and if I only delete ONE copy of said image, ALL copies of that image in the folder go to Trash (as well as from the entire image stock). Frustrating. Another issue is being able to easily get images from your IPad photos to the Verizon Cloud... they show up randomly during back ups, they change the dates on photos (thus, no order for all your photos), and insanely difficult to know which images are new to the V-Cloud and need to move to folders or which ones are already in folders. Because if they’re in folders already, they don’t have a SIMPLE option of ‘Copy and Replace’... they just create duplicates in the folder (which, as mentioned above, is impossible to correct). I want to love this program... I really do... but dang, come on! These should be BASIC, SIMPLE and COMMON SENSE things that need fixing/adding/correcting.
Not working
by ttttttttdf h on 2021/05/07 06:22
It1
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&amp;T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Works well, but is incredibly slow to upload
by 4sReviewer on 2020/12/26 15:20
General warning - I have about 200 GB worth of pictures on my phone, and backing it up for the first time is unimaginably slow. Now 200 GB is a lot, and the app does warn you it “may take a while,” but it takes about 30 seconds a picture to upload to the Cloud the first time. And you also have to leave the phone on and the app open to upload the first time (it won’t back up if you’re doing anything else on the phone or if the phone goes off). I have now left my phone on, connected to the app untouched for 12 straight hours, and I’ve only uploaded about 250 pictures/videos. I have normal high-speed Internet, so it’s clearly the speed of the uploads on Verizon’s side, which is seemingly old dial-up modem speed. Uploading the same amount to Apple’s servers via the iPhone’s/Apple’s cloud system takes about an hour for the same amount of data. I wouldn’t pay for the storage, but I suppose if you’re getting it free, and you have the patience of a saint and don’t need your phone for a couple days, then it’s great! For the 200 or so pictures that have uploaded, it seems to work well. Pictures open, there is some intelligence to the organization, and it’s easy to access via the app. I imagine as you take pictures and it auto-backs up, it’s fine. But again, prepare for upwards of a week with the phone connected to the app doing nothing else in order to upload a couple thousand pictures for the first time.
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, &amp; a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date &amp; time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, &amp; some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, &amp; Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, &amp; take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn&#39;t tell me why it happened! I don&#39;t trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it&#39;s gone bc that&#39;s what happened to me I didn&#39;t know how long it had been missing either way it&#39;s not my fault!!! I&#39;m so over paying for a service that doesn&#39;t hold up to its standards!
I’ll tell you what’s up
by Redhead from Venus on 2020/07/03 15:07
I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics. Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
Unsatisfied customer 🙋🏻‍♀️
by bluhbleo on 2021/08/09 03:32
This app is the only thing that bugs me (I love my Verizon tho) it’s frustrating going back and seeing the same pictures I had deleted more than once! Not only that I can’t even view the pictures it backed up from my phone so I have to use my IPad when I’m trying to upload/backup pictures from my phone. It’s slow and until this is fixed I will no longer use this app. I am a current Verizon customer and this comes as part of our phone plan so I decided to give it a try. It has 600 GB and I only used about 1% of that. The results were not as I expected, I should have stuck with ICloud to store my photos. Please help make this experience better for your customers because I know how frustrating it can be trying to store precious memories and the app isn’t cooperating. I hope this review helped someone.
My Cloud hasn’t backed up my photos since March 2021
by Precise7 on 2021/08/16 16:22
I have been with the Verizon Cloud since 2015; however, over the last two years I have experienced long periods of my photos and videos not be uploaded to the cloud. The first time it happened was December 2019 and my photos didn’t upload again until April 2020. Everything went back to normal until March 2021 when the issue returned. I’ve reached out for support two times with no solution or follow up. I am frustrated because I pay every month and have not be able to backup my photos. I love the idea of this app when it works but the inconsistencies of its design leave me disappointed. At this point, I wouldn’t even know how to leave or get all of my photos SMH. Be careful in making the choice to get this app.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you&#39;re unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it&#39;s refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can&#39;t get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Useless for anything beyond Photos library backup
by trixivian on 2020/12/09 15:11
I subscribed to the Do More Unlimited 2020 plan because I thought that the 600 GB of included Verizon Cloud storage could potentially replace Dropbox for me, but I was wrong. The Verizon Cloud app can’t do anything except back up your Photos library. Why can’t I upload files from the Files app? What even is the point of a cloud storage service that you can’t use as a cloud storage service? I’ll change my mind if and when the Verizon Cloud team fixes this absurd, glaring oversight, but for now I’m very disappointed with this app. Two stars instead of one because at least it can do SOMETHING.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
A Wonderful Place to Visit!
by Mvkoke46 on 2021/07/30 15:15
So glad to be able to store so many treasured memories in a safe place. I’m able to tell so many stories from my photos. People wonder how I got so many of the things that I have. I value the vault of images as they allow me and others to experience the past together. I can bring up a picture from almost every phase of my life. Not many people are able to do that. Thanks!!!!
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Not working
by Jrcope1218 on 2021/07/01 14:09
For the last month or longer I have been trying to back up my photos and videos and for some reason it wants to back up photos and videos that are already in the cloud. Then when it gets to a video the app locks up and you have to close it down. Not sure what’s going on but it is frustrating. Hopefully this will get fixed very soon as I have years of pictures and videos backed up to the cloud.
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
Cannot backup anymore after latest update
by marsmoonearth on 2021/06/17 01:48
I keep seeing ‘scanning for media, backup will start shortly’ and never starts. I changed the auto lock to never, WiFi connected, kept the app open on charge whole night and still didn’t upload single photo. I uninstalled the app, then reinstalled but still no luck. I restarted the iPhone thinking some issue there and with reboot it may clear but no luck. I contacted Verizon customer service, tech support, they told me to do the same thing as what I did and couldn’t resolve. They ended up creating ticket and I am now waiting. I am giving 1 star for obvious inconvenience and no resolution.
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn&#39;t fix the problem. Originally gave this one star as it wouldn&#39;t open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn&#39;t be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
Slow & Stupid backup rules.
by aeffects on 2021/04/03 20:12
You have to keep the phone on, and stay on the app to complete the backup. Uploads take a long time... I’m on a gigabit connection with about 450mbps via WiFi, yet it takes 15-30 seconds per photo. Also it gets stuck on every 10 or so photos/videos. So changing settings, I.e.: display timeout to Never, and walking away for an hour or two isn’t as clever as one would think. For perspective: I downloaded this app around 9-10am,,,,, it’s currently 4:10pm, and it’s backed up contacts &amp; 350 photos and videos. No one has time to watch this thing choke up all day...
App is worthless
by HLT022 on 2019/07/14 19:02
Cannot mass delete old docs. Have to manually select. I have old docs from early 2000 want to delete to free up space. You must manually select one by one. Same problem if you go to website from your desktop. Called customer service said unreasonable for me to manually select over 20,000 documents. They could do nothing and said app only allows you to backup and limited deletion capabilities it’s meant to download. Worthless app and customer service not helpful. Their solution, buy more storage. Waste of time and money. Total ripoff. Would give zero stars if I could.
Changed phones
by Jrrj white on 2019/09/15 11:42
So I bought a new phone, set it up, and thought I was ready to use it. Well I didn’t have all my pictures or anything else, all because I had to reset it multiple times during a 24 hour time frame, trying to locate my stuff. After I downloaded my Verizon cloud, all of pictures were there.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
Rating Trends
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All Versions
4.0
136,840 total
 5
106,912
 4
15,571
 3
5,886
 2
2,394
 1
6,077
Current Version (21.10.8)
4.0
129,787 total
 5
101,550
 4
14,875
 3
5,695
 2
2,258
 1
5,409
Version History
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