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App name
Verizon Cloud
Description
Securely back up, sync, access and share your important content across operating systems & devices – anytime, anywhere, with Verizon Cloud. All of your contacts, photos, videos, music and documents – all in one safe place. Download Verizon Cloud today! Premium features allow you to: • BACK UP your photos, videos, contacts and more to a secure cloud storage • SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, tablet or computer • EASILY MANAGE your Verizon Cloud account and storage plan • ORDER PHOTO PRINTS & GIFTS using your favorite photos in app • CREATE CUSTOM PHOTO COLLAGES & ADD STICKERS TO PHOTOS – Do even more with your photos by creating collages, adding fun stickers and editing your photos directly inside the app • EXPLORE FLASHBACKS – Relive your memories from past years with Cloud’s weekly Flashback photo feature • DISCOVER VIDEO STORIES – Using the photos and videos right from your Cloud, easily create custom movies using unique filters and music • CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen • SHARE select media content from your Cloud using your favorite native apps Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos, contacts & more! The verizon cloud app can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. New Verizon subscribers: Download and install the verizon cloud app on your iPhone for a 30-day premium trial of 500GB or 2TB of storage. You will automatically be billed the applicable monthly recurring charge once the trial ends. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support. *Data charges apply.
Delete pictures
by Janetaz on 2020/06/02 03:56
It won’t allow me to do what I want done.
App
by faithwalker9999 on 2020/06/01 03:12
This app is amazing and very convenient for storage purposes really
Backup
by bbbnnnbnnnn on 2020/05/30 16:34
Not backing up all my pictures and videos just one here and there
Glad to have private space for my pics
by Mxmsk on 2020/05/30 05:05
Glad to have private space for pics
Review on Verizon iCloud
by Eeereview on 2020/05/29 00:57
Doesn’t keep my photos updated and doesn’t look like it has picture for picture off my phone
Opt out
by noneof your on 2020/05/23 23:18
I have not used this at all and I opt out. I do not want this service. Do not charge my account for this. I will not pay for it. Thank you for taking me off the program.
Verizon cloud
by ive had it with Verizon. on 2020/05/23 14:08
CANCEL. Thank you.
What is happening?
by LuvinUtah on 2020/05/22 19:57
I can’t for the life of me understand why this stuff is not updating. It says fully backed up and then starts again
VZ cloud
by Too old 2 b playing on 2020/05/22 08:39
How do I merge my VZ cloud with my Apple cloud accounts.
Unsubscribe
by spiritual11awareness11💫🌔 on 2020/05/19 15:13
I need help to unsubscribe can someone help or either Verizon reps please and thank you
Picture
by nicknameenteranickname on 2020/05/13 22:52
Hate the fact that you make us keep our memories in your app.Or have to delete one by one.Can not even leave a review! OMG
Stops
by ughagainandagain2 on 2020/05/11 23:00
I have constantly had problems with the app not backing up. Shows it is but does not finish.
D Freville
by D Freville on 2020/05/11 12:54
I never opted in for this and receiving a message at 1239 am waking me up saying no action required but would be charging my acct monthly unless I opted out on a site. I never opted I . Don’t think this is legal.
Restore
by Mohsinmcheema on 2020/05/09 07:02
These should to option to restore or download all images from web browser as well. Some images missing original details so restoring on today’s date and time
Verizon
by Nurse Educator Sue on 2020/05/08 23:58
Had an account with Verizon for 22years. Best service ever at Harrisburg IL store. Kimberly is great.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Backup
by 123sal123 on 2020/05/06 01:23
Will not backup all items on phone. Appears to time out. This is not easy or fun
Verizon Cloud good but slow
by Robo Rob on 2020/05/05 21:47
Good program but down loading takes ‘forever’! Google much faster!
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
I Cloud
by rcskydiver on 2020/05/04 23:15
I wish to “op-out”of adding this I Cloud thing to my Verizon Account. Please advise me when this request is completed. Thanks.
Pictures
by Tootjones01 on 2020/05/03 16:14
Love knowing my pictures are safe!
No good at all.
by belive itv on 2020/05/03 04:27
No good
Can’t find
by tristeza31 on 2020/05/01 20:20
I can’t find some of my pictures of 2018😌😌I don’t know what to do?
Keep on crashing
by Reanamon on 2020/04/30 18:51
It keep on crashing win i back up my thing I am not happy with it Ples fix it
Full
by Kokishin on 2020/04/29 06:12
I keep getting an error when trying to send a photo First of all, I am not computer savvy! A while back I got notice that my storage was full so I got extra from Apple $2.99 a month. Most recently when I try to send a photo I get a dropdown saying ’can’t download it this time. Error. Try later. There are a couple of photos I did send but only a couple. Recently I signed up for Cloud after Verizon was telling me $5 a month. I thought fine now should be ok and it’s not. Sorry this is so long. Maybe you can suggest what my settings should be in photo. I'm in my 70’s and try to keep things simple. Thank you for your earlier response. Scotti Zila
Amazing
by Linda Bartee on 2020/04/29 03:43
Awesome
Not working
by Frustrated ¥€@$ on 2020/04/28 17:04
Feels like it’s holding my data hostage. No easy way of downloading the information
Love the cloud⌚️⌚️⌚️⌚️
by Wratherman on 2020/04/25 02:03
Mike
Back up
by tamspirit on 2020/04/23 18:27
The same here
False information re: Cloud
by Terrorbill on 2020/04/23 13:37
I purchased 2 Terabytes of ICloud Storage 2 months ago, I’ve PAID for it and I am seeing they applied only 1 Terabyte What Gives VERIZON?
Backing up
by JWebski on 2020/04/22 05:28
Very slow and pics are entirely out of order. Not sure how it even is backing up
Hmm
by Debbie R Nichols on 2020/04/21 22:31
Not user friendly
Super slow
by DMlane6 on 2020/04/21 10:04
Takes much to long to backup pics that have already been backed up
Good
by Dgshkalakakdnb on 2020/04/18 06:17
Like it
Easy to use
by Mnmorgan on 2020/04/15 09:37
User friendly
A very difficult situation
by ibernurse on 2020/04/15 08:31
Having had to live through though times, both near and far, I don’t know what I’d do without the men and women there to bail me out. Not only for piece of mind but for so much else. I love you all.
Photos
by Droopy1936 on 2020/04/14 01:18
Found pictures I forgot I had😉
Lost memories
by Ring is a SCAM on 2020/04/12 09:12
I had pictures of my daughter and family over the years on Verizon’s cloud service. I recently got a new phone number and ported my existing number to my work Verizon account. Welp they said sorry can’t find your pictures, have a good day. 10 years of memories gone. I highly recommend staying away from this app, that’s if you cherish the photos you have.
Rip off
by jjhorn7 on 2020/04/11 14:23
I don’t want this option and they send me a text saying “don’t worry we are going to auto bill me every month” opting out is what I want to do but it’s not a simple opt out function that I can see!
Disappointed
by 56 dumb on 2020/04/11 13:27
I am trying to delete some pictures and I haven’t found how to do it!
Back up
by ivapal on 2020/04/11 13:06
👌🏾👍
Review of service
by buddha630 on 2020/04/11 12:15
I have had this service for a month and still can not backup into I cloud!!! Please discontinue !!!!!
Lousy
by Resagail on 2020/04/11 08:17
Only backs up with app open, which closes every few mins. My stuff has NEVER finished backing up after having the app several yrs. runs my battery dead trying to back up!
Too slow
by garfvolunteer on 2020/04/10 22:35
I have been backing up files for weeks. Always tells me there is a lot to backup but it never seems to finish.
I canceled immediately
by dmc1956 on 2020/04/08 15:50
Yet you charged me anyway
Verizon cloud
by FranceneT on 2020/04/06 17:05
Why isn’t Verizon cloud free as we pay so much per month already??
Video playback
by HungryGirl07 on 2020/04/05 22:30
My videos aren’t playing!!!
Just started using VCloud and so far so good
by WMadea on 2020/04/04 02:06
Stay tuned for future updates lol
Won’t download vids
by Chuccebeatz on 2020/04/02 15:08
Just recently tried to download vids from my cloud and it will not let me download them. Keeps saying it failed.
iCloud
by Jeniq72 on 2020/04/01 21:27
Says that it’s backing up content and when it’s done and I check photos/videos, they aren’t there.
This cloud transfer of photos and videos is amazing. It. creates renewal of past.
by vbhide on 2020/04/01 14:40
flash of memory.
Louise and Dal great together
by lad2021 on 2020/04/01 04:29
These pictures are great
Poor performance
by poor performance!!!! on 2020/03/30 22:18
I have a very very hard time downloading. ANY. Pictures from the cloud to my phone. Very poor performance!!!!!!!
Don’t sign me up
by ALJuggie1430 on 2020/03/30 17:45
I don’t like the fact that I never once asked to be signed up for limited time free garbage that will eventually end up charging me for. This is a really snaky business tactic and this makes me lose faith in Verizon. I feel bad for all the people who don’t pay attention to this and are being charged $5/mo for a service they don’t know exists. I had a similar experience when I got my latest phone when I specifically said I don’t want device protection and I looked at my bill to find a monthly protection plan. Very disappointed, Verizon.
Not working
by unhappy user333 on 2020/03/29 22:20
My husband just upgraded to 2TB for family and no one can get cloud to uploaded pictures/videos properly...after 7(NO joke) hours on different calls with customer service there is still no fix....I guess I have more hours to get resolved or switch to another storage/backup plan...and get my $$$ reimbursed 🤦‍♀️
Verizon Cloud
by Carolyn Braun on 2020/03/27 15:49
I don’t want this Verizon cloud after my free trial is over. Carolyn Braun
Not uploading
by CynDeeDallas on 2020/03/25 17:27
I’ve had this 2016 and it’s still says “ I HAVE NO CONTACTS” how the hell is that possible. Siri can’t find anyone. Why can’t I UPLOAD my CONTACTS 🤦🏻
Beware! Your files will be held hostage!
by A TN Fan on 2020/03/24 22:15
I am a happy Verizon cell service customer, so I thought their cloud service would be great. Was I forever wrong. You can load up your files easily, but if you ever want to download to your laptop, you have to do it one file at a time. The tools are in place to do multiple files, but they don’t work. I have tried on many occasions to get it fixed, to no avail. The files that I entrusted to their care will takes HOURS to recover. Do yourself a favor, and get something else.
Awesome
by Turbo1027 on 2020/03/20 17:24
Love love
The Cloud
by J TEEEEZER on 2020/03/18 22:18
I have found I thought lost was with a warm Heart all things wil be found Bless y’all J T
Worthless
by 92DegreesintheShade on 2020/03/18 17:36
Why is there a need for this app? I have backup for my pictures with my Apple iPhone cloud. Apps are suppose to help, not be a hinder. I’m not paying more money to get additional space in the cloud. Verizon, you blew this one.
Cloud
by KBNB! on 2020/03/17 21:13
Takes way to long to back up should not have to have the app open and connected to a power source to back up. The whole Verizon family of apps I feel are to complicated and the features don’t work as they say
First back up of new iPhone
by tomk33 on 2020/03/13 17:56
The back up of just photos took 24 hrs on a WiFi network. I find this unacceptable performance
Lynda Hilton
by Mimi Hilton on 2020/03/12 21:29
I am having a hard time backing my phone . I have tried several times in the months of February and March. Help me do this.
Verizon Cloud
by Suedq on 2020/03/11 17:14
The Verizon hold many memories of family and friend! The cloud allows me to move my pictures to my pc!
Lacking
by ENickel09 on 2020/03/10 15:17
This needs the ability to add folders for documents. All photos get stored in Apple cloud, so I don’t need to store photos with Verizon
Value
by overcharged160 on 2020/03/09 18:21
I have yet to realize the value compared to cost!!
Pictures it’s awesome
by My bulldogs on 2020/03/07 15:59
Love going back to view things
Nice App
by 12090876 on 2020/03/05 11:35
Good app, store everything you want it to. Only criticism is you cannot schedule when to run it.
Why is it so slow on backing up
by RachelFlad on 2020/02/29 20:04
I’m trying to back up my stuff for my new phone and it’s taken me over a day now and there’s still no end in sight!!
Taking forever to back up photos
by UB MD on 2020/02/28 14:10
Taking forever to back up photos. It’s been taking days to update.
ICloud
by hgfui nbuyf on 2020/02/27 21:31
Love it, easy to get pictures on computer
Hate it
by mitten jones on 2020/02/27 12:59
I hate it ! Don’t use it. Thanks
So many other better products.
by Moclvland on 2020/02/27 11:47
This app is not very good at all. It seems to never actually sync my photos completely on my iPhone 8+. Also why can’t you upload individual photos to the cloud???? You can do it on the web version but not on iPhone. The iPhone even presents you with the option in the share menu but it doesn’t work. There are so many other cloud storage apps that work better and are seamless compared to this one.
Great app.
by BrittneyfromGA on 2020/02/27 04:09
Easy to use!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
No help
by upyours2222 on 2020/02/26 10:41
Can’t find Contacts
Hard to backup when app keeps closing
by Haxxsaw on 2020/02/23 20:59
It is absolutely ridiculous that this app times out while you are in the middle of a backup. Instructions say to leave app open in order to backup. VZW should make this NOT time out and close while there is activity.
Downloading
by Savageof on 2020/02/21 20:34
It is difficult to keep it open long enough to download my pictures. Is there a way to have it automatically download when I take the pictures?
Takes forever to upload to cloud
by hfmc,gjv on 2020/02/21 05:01
Purchased a plan today. In 10 hours only 160 pictures were uploaded to the cloud. I was hoping to purchase a new phone tomorrow’ and now I can’t.
Fernando Nolasco
by F Nolasco on 2020/02/20 17:15
Just the best!!!
Verizon cloud
by lilbitunique88 on 2020/02/17 01:51
Great app helps me keep up with my bill and back up my files I love it great app
Backup
by Drum man ninja on 2020/02/16 15:20
I can’t even write a review that shows anything but the backup scheme is and or has been terrible I had lots of photos and videos and for like 4 weeks it just backed up 0 regardless of the settings ...WiFi. Power and so on. And it would upload 1 picture every 24 hours
Slow to up load
by Mrthomps on 2020/02/16 03:57
This takes forever to back up photos and videos from my iPhone.
My life
by nanadennis on 2020/02/16 02:53
Thru the years with my children & grandchildren and 2 fur babies. Leah( my princess) and Rosey my bossy little girl. Thanks so much to Verizon Cloud.
Lovely
by negriblibli on 2020/02/12 05:55
Very convenient and enjoyable
I let in run open all night plugged in and on wifi and it only does like 10photos.
by Waterfall Drops on 2020/02/09 02:02
So slow...
Back up
by tryryrytytyt on 2020/02/05 19:15
Back up does not work
Cloud review
by faithlanddad on 2020/02/03 02:21
All good when it works right
Cloud
by Buell9898 on 2020/02/02 22:33
Will not complete an update. How ever Verizon continues to take my monthly fee for Verizon cloud.
Pictures
by prescottkid on 2020/01/31 16:44
Very nice!!! Didn’t know Cloud stored pics.
Nothing but problems
by angi3313 on 2020/01/31 14:06
I have problems logging in every time and also shuts off constantly when trying to back up!
Signed me up without Authorization
by verizonisunethical on 2020/01/31 04:26
Nothing like being auto-signed for cloud storage 3 months after your new phone plan and being charged for something you never authorized - very unethical.
Very Disappointing
by Scottster718 on 2020/01/30 15:17
It frequently will not recognize pictures on my phone, even when taken by it. The app needs serious improvement.
Takes forever!
by Busy momma :) on 2020/01/28 12:34
I’ve been trying to download my pictures for nearly a week. It is such a slow process! Why bother! :(
Verizon is THE WORST
by Eric867 on 2020/01/24 15:56
If you’re like me, you recently changed you Verizon plan. This process automatically enrolled you in Verizon Cloud, which begins charging you an extra $5 for a service you do not want. And you can’t opt out without going and downloading this here Verizon Cloud app. Do not use Verizon Cloud. It’s just a way to get you hooked on Verizon. It’s the 2020 equivalent of the “free” email address your ISP gives you. Stay away from this app. It has negative value. UPDATE: I received a canned/robotic developer response that has absolutely nothing to do with my review. This is disappointing, and further cements my sentiment that Verizon’s apps are anti-user and should be avoided.
Paused
by arodfn on 2020/01/22 03:42
Everything was working great... now I cant get anything to back up since oct 2019 😡
Hunter
by peggy3465 on 2020/01/22 03:09
It needs to be easier to get to the cloud and then delete material before storage gets full
CLOUD STORAGE
by michael 'RICH' on 2020/01/18 17:17
THIS IS ONE OF THE TWO BEST CLOUD STORAGE APPS ON THE MARKET , NO CORRECT THAT, IN THE PLANET !!!!!!
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Memories Made Perfect by ICloud and FUJIFILM!!!
by Anada Love on 2019/10/25 15:40
I’m not a professional photographer however I’ve always been interested In their work and with the iCloud and the products they provide have turned our home into a photo gallery of our own! From the absolutely beautiful landscapes on canvas or many other choices like our cherry tree in full bloom on acrylic (which is a wonderful way to display any photo), fuji film NEVER DISAPPOINTS!!! We have three 12x12 canvas photos of my husband and great grandson. Which we treasure not just because of the subject matter but the clarity, perfectly wrapped edges and easy to hang wall photos, etc make them so much more than just prints. Which they also do with the very best quality I’ve ever seen. PLEASE DO NOT LET YOURSELF DOWN, purchase any of Fuji’s products for yourself, family, and friends. Everyone who has seen the various photos we have instantly wants to know how to purchase them! Thank you iCloud and Fuji for making our memories the most valuable assets we have!!! Mrs. Charles Love
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
App is worthless
by HLT022 on 2019/07/14 19:02
Cannot mass delete old docs. Have to manually select. I have old docs from early 2000 want to delete to free up space. You must manually select one by one. Same problem if you go to website from your desktop. Called customer service said unreasonable for me to manually select over 20,000 documents. They could do nothing and said app only allows you to backup and limited deletion capabilities it’s meant to download. Worthless app and customer service not helpful. Their solution, buy more storage. Waste of time and money. Total ripoff. Would give zero stars if I could.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
Changed phones
by Jrrj white on 2019/09/15 11:42
So I bought a new phone, set it up, and thought I was ready to use it. Well I didn’t have all my pictures or anything else, all because I had to reset it multiple times during a 24 hour time frame, trying to locate my stuff. After I downloaded my Verizon cloud, all of pictures were there.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
Disappointed
by fliwayne on 2018/08/30 09:28
When you pay your hard earned money for an app, you expect it to work every single time that you open it. Unfortunately for me that's not the case. Sometimes it misses images and videos. I back up my contacts and it doubles them. I edit images In pictures and when I back it up in Verizon cloud, it's the original image. I could go on with complaints but the bottom line is, there's allot of improvements needed.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
UGH!!!!! Horrible
by Destini0820 on 2018/01/30 15:29
Okay I’m getting frustrated now. Something tell me to rate the app ha perfect because I’ve had nothing but trouble. I go to the reviews and not only am i but other people are wondering why the same thing... THE LIBRARY WON’T BACK UP!!!!!! Helllllp me this is horrible! Then y’all have the nerve to want somebody to pay to use the app please you won’t get a penny from me this is unacceptable!!!
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
Ordering photos
by Batman8201977 on 2018/07/05 00:30
After instantly realizing I had ordered a photo in the wrong medium: acrylic instead of canvas, I was informed that there was no way they could cancel the order even when I called immediately after placing it. BUT then they immediately refunded my money after I received BOTH items! That’s what I call customer service.
Force Closing
by NillaPudin on 2017/12/06 21:53
I’ve been a Verizon customer for a few years now and I’ve never had any serious issues with this app until recently. I cannot get the app to load for the life of me every time I try to open it force closes. Not too sure when the last time the app was update as I usually have my phone auto-update. This needs to be fixed ASAP!!!!! Thank you! Once this issue is resolved I will gladly give 5 stars as deserved.
Great App!
by Kdandoy on 2017/10/07 23:55
I have an iPhone 7, and the app won't even pass the loading screen. No idea why it won't actually get into the app. App is fully updated as well as my phone. Update: I click on the app to open it and it starts to load. Once I leave the app and immediately try and go back in, then I'm able to pass the loading screen. Odd that's what I have to do, but at least it works. 3 stars until that bug is fixed and then a 5 star. Update: No more issues with the app. I’m able to click it and it finally enters the app with no issues. No longer have to leave the app and open the 2nd time to make it work. Finally!!!
Terrible.
by emoprincess92 on 2017/11/20 01:59
Didn’t give me a warning that all my pictures were going to be deleted off it, so I didn’t have them backed up to anything else because obviously I thought this Verizon cloud thing was better than iCloud. My mistake...switching to Dropbox. I had pictures on there that I’m can never get back now!
Did what I needed it to do
by JamesFromSpokane on 2018/02/01 11:34
I have an iPhone and I was having issues with the iCloud that wouldn't let me back my phone up. Used this app to back it up, just in time since I had broken my phone a few days later. Got a new phone, downloaded this app and all my stuff was there and put on my new phone.
Photo download / storage
by Redheadedgirl2 on 2017/12/25 17:14
Love it! I have the iPhone 6p (64gb). It takes no time at all to back up and store my photos. It doesn't do my music though. Don't know why it say there is none. Maybe I'm not doing something right? I also notice you can stream to TV? Don't know how to do that either. I'm somewhat tech savvy but at 67 not completely tech savvy.
Upgrade to Premium?
by Doc dregs on 2017/12/06 20:35
I’m tired of all the developers forcing us to upgrade to “premium” in order to maintain our “FREE” access. It’s not that important to me to store in the cloud so I will let this app die it’s slow death. If I need a cloud service I will only pay for one of my choosing! My laptop and expansion drive can hold what’s most important anything else is just not necessary. Sure my hard drive could crash! OMG! Who cares! Our grandparents got along just fine without all this technology. We will survive as well.
Don’t sign me up
by ALJuggie1430 on 2020/03/30 17:45
I don’t like the fact that I never once asked to be signed up for limited time free garbage that will eventually end up charging me for. This is a really snaky business tactic and this makes me lose faith in Verizon. I feel bad for all the people who don’t pay attention to this and are being charged $5/mo for a service they don’t know exists. I had a similar experience when I got my latest phone when I specifically said I don’t want device protection and I looked at my bill to find a monthly protection plan. Very disappointed, Verizon.
WORST CUSTOMER SERVICE EVER
by rkaliff on 2019/05/02 21:58
It has been months and I still can’t log in on my new phone, their system is so terrible. You’d think for a big cell phone provider they’d be able to have a better app or customer service that actually works. I mean really where is the logic is making me log in to get help/speak to a rep when what I need help is with logging in... they literally can’t help me and not everyone has the time to go into a Verizon store and wait for your turn to get help on such a stupid issue. Make your app better, god knows you have the money to do so.
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App name
Verizon Cloud
Description
Securely back up, sync, access and share your important content across operating systems & devices – anytime, anywhere, with Verizon Cloud. All of your contacts, photos, videos, music and documents – all in one safe place. Download Verizon Cloud today! Premium features allow you to: • BACK UP your photos, videos, contacts and more to a secure cloud storage • SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, tablet or computer • EASILY MANAGE your Verizon Cloud account and storage plan • ORDER PHOTO PRINTS & GIFTS using your favorite photos in app • CREATE CUSTOM PHOTO COLLAGES & ADD STICKERS TO PHOTOS – Do even more with your photos by creating collages, adding fun stickers and editing your photos directly inside the app • EXPLORE FLASHBACKS – Relive your memories from past years with Cloud’s weekly Flashback photo feature • DISCOVER VIDEO STORIES – Using the photos and videos right from your Cloud, easily create custom movies using unique filters and music • CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen • SHARE select media content from your Cloud using your favorite native apps Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos, contacts & more! The verizon cloud app can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. New Verizon subscribers: Download and install the verizon cloud app on your iPhone for a 30-day premium trial of 500GB or 2TB of storage. You will automatically be billed the applicable monthly recurring charge once the trial ends. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support. *Data charges apply.
Delete pictures
by Janetaz on 2020/06/02 03:56
It won’t allow me to do what I want done.
App
by faithwalker9999 on 2020/06/01 03:12
This app is amazing and very convenient for storage purposes really
Backup
by bbbnnnbnnnn on 2020/05/30 16:34
Not backing up all my pictures and videos just one here and there
Glad to have private space for my pics
by Mxmsk on 2020/05/30 05:05
Glad to have private space for pics
Review on Verizon iCloud
by Eeereview on 2020/05/29 00:57
Doesn’t keep my photos updated and doesn’t look like it has picture for picture off my phone
Opt out
by noneof your on 2020/05/23 23:18
I have not used this at all and I opt out. I do not want this service. Do not charge my account for this. I will not pay for it. Thank you for taking me off the program.
Verizon cloud
by ive had it with Verizon. on 2020/05/23 14:08
CANCEL. Thank you.
What is happening?
by LuvinUtah on 2020/05/22 19:57
I can’t for the life of me understand why this stuff is not updating. It says fully backed up and then starts again
VZ cloud
by Too old 2 b playing on 2020/05/22 08:39
How do I merge my VZ cloud with my Apple cloud accounts.
Unsubscribe
by spiritual11awareness11💫🌔 on 2020/05/19 15:13
I need help to unsubscribe can someone help or either Verizon reps please and thank you
Picture
by nicknameenteranickname on 2020/05/13 22:52
Hate the fact that you make us keep our memories in your app.Or have to delete one by one.Can not even leave a review! OMG
Stops
by ughagainandagain2 on 2020/05/11 23:00
I have constantly had problems with the app not backing up. Shows it is but does not finish.
D Freville
by D Freville on 2020/05/11 12:54
I never opted in for this and receiving a message at 1239 am waking me up saying no action required but would be charging my acct monthly unless I opted out on a site. I never opted I . Don’t think this is legal.
Restore
by Mohsinmcheema on 2020/05/09 07:02
These should to option to restore or download all images from web browser as well. Some images missing original details so restoring on today’s date and time
Verizon
by Nurse Educator Sue on 2020/05/08 23:58
Had an account with Verizon for 22years. Best service ever at Harrisburg IL store. Kimberly is great.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Backup
by 123sal123 on 2020/05/06 01:23
Will not backup all items on phone. Appears to time out. This is not easy or fun
Verizon Cloud good but slow
by Robo Rob on 2020/05/05 21:47
Good program but down loading takes ‘forever’! Google much faster!
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
I Cloud
by rcskydiver on 2020/05/04 23:15
I wish to “op-out”of adding this I Cloud thing to my Verizon Account. Please advise me when this request is completed. Thanks.
Pictures
by Tootjones01 on 2020/05/03 16:14
Love knowing my pictures are safe!
No good at all.
by belive itv on 2020/05/03 04:27
No good
Can’t find
by tristeza31 on 2020/05/01 20:20
I can’t find some of my pictures of 2018😌😌I don’t know what to do?
Keep on crashing
by Reanamon on 2020/04/30 18:51
It keep on crashing win i back up my thing I am not happy with it Ples fix it
Full
by Kokishin on 2020/04/29 06:12
I keep getting an error when trying to send a photo First of all, I am not computer savvy! A while back I got notice that my storage was full so I got extra from Apple $2.99 a month. Most recently when I try to send a photo I get a dropdown saying ’can’t download it this time. Error. Try later. There are a couple of photos I did send but only a couple. Recently I signed up for Cloud after Verizon was telling me $5 a month. I thought fine now should be ok and it’s not. Sorry this is so long. Maybe you can suggest what my settings should be in photo. I'm in my 70’s and try to keep things simple. Thank you for your earlier response. Scotti Zila
Amazing
by Linda Bartee on 2020/04/29 03:43
Awesome
Not working
by Frustrated ¥€@$ on 2020/04/28 17:04
Feels like it’s holding my data hostage. No easy way of downloading the information
Love the cloud⌚️⌚️⌚️⌚️
by Wratherman on 2020/04/25 02:03
Mike
Back up
by tamspirit on 2020/04/23 18:27
The same here
False information re: Cloud
by Terrorbill on 2020/04/23 13:37
I purchased 2 Terabytes of ICloud Storage 2 months ago, I’ve PAID for it and I am seeing they applied only 1 Terabyte What Gives VERIZON?
Backing up
by JWebski on 2020/04/22 05:28
Very slow and pics are entirely out of order. Not sure how it even is backing up
Hmm
by Debbie R Nichols on 2020/04/21 22:31
Not user friendly
Super slow
by DMlane6 on 2020/04/21 10:04
Takes much to long to backup pics that have already been backed up
Good
by Dgshkalakakdnb on 2020/04/18 06:17
Like it
Easy to use
by Mnmorgan on 2020/04/15 09:37
User friendly
A very difficult situation
by ibernurse on 2020/04/15 08:31
Having had to live through though times, both near and far, I don’t know what I’d do without the men and women there to bail me out. Not only for piece of mind but for so much else. I love you all.
Photos
by Droopy1936 on 2020/04/14 01:18
Found pictures I forgot I had😉
Lost memories
by Ring is a SCAM on 2020/04/12 09:12
I had pictures of my daughter and family over the years on Verizon’s cloud service. I recently got a new phone number and ported my existing number to my work Verizon account. Welp they said sorry can’t find your pictures, have a good day. 10 years of memories gone. I highly recommend staying away from this app, that’s if you cherish the photos you have.
Rip off
by jjhorn7 on 2020/04/11 14:23
I don’t want this option and they send me a text saying “don’t worry we are going to auto bill me every month” opting out is what I want to do but it’s not a simple opt out function that I can see!
Disappointed
by 56 dumb on 2020/04/11 13:27
I am trying to delete some pictures and I haven’t found how to do it!
Back up
by ivapal on 2020/04/11 13:06
👌🏾👍
Review of service
by buddha630 on 2020/04/11 12:15
I have had this service for a month and still can not backup into I cloud!!! Please discontinue !!!!!
Lousy
by Resagail on 2020/04/11 08:17
Only backs up with app open, which closes every few mins. My stuff has NEVER finished backing up after having the app several yrs. runs my battery dead trying to back up!
Too slow
by garfvolunteer on 2020/04/10 22:35
I have been backing up files for weeks. Always tells me there is a lot to backup but it never seems to finish.
I canceled immediately
by dmc1956 on 2020/04/08 15:50
Yet you charged me anyway
Verizon cloud
by FranceneT on 2020/04/06 17:05
Why isn’t Verizon cloud free as we pay so much per month already??
Video playback
by HungryGirl07 on 2020/04/05 22:30
My videos aren’t playing!!!
Just started using VCloud and so far so good
by WMadea on 2020/04/04 02:06
Stay tuned for future updates lol
Won’t download vids
by Chuccebeatz on 2020/04/02 15:08
Just recently tried to download vids from my cloud and it will not let me download them. Keeps saying it failed.
iCloud
by Jeniq72 on 2020/04/01 21:27
Says that it’s backing up content and when it’s done and I check photos/videos, they aren’t there.
This cloud transfer of photos and videos is amazing. It. creates renewal of past.
by vbhide on 2020/04/01 14:40
flash of memory.
Louise and Dal great together
by lad2021 on 2020/04/01 04:29
These pictures are great
Poor performance
by poor performance!!!! on 2020/03/30 22:18
I have a very very hard time downloading. ANY. Pictures from the cloud to my phone. Very poor performance!!!!!!!
Don’t sign me up
by ALJuggie1430 on 2020/03/30 17:45
I don’t like the fact that I never once asked to be signed up for limited time free garbage that will eventually end up charging me for. This is a really snaky business tactic and this makes me lose faith in Verizon. I feel bad for all the people who don’t pay attention to this and are being charged $5/mo for a service they don’t know exists. I had a similar experience when I got my latest phone when I specifically said I don’t want device protection and I looked at my bill to find a monthly protection plan. Very disappointed, Verizon.
Not working
by unhappy user333 on 2020/03/29 22:20
My husband just upgraded to 2TB for family and no one can get cloud to uploaded pictures/videos properly...after 7(NO joke) hours on different calls with customer service there is still no fix....I guess I have more hours to get resolved or switch to another storage/backup plan...and get my $$$ reimbursed 🤦‍♀️
Verizon Cloud
by Carolyn Braun on 2020/03/27 15:49
I don’t want this Verizon cloud after my free trial is over. Carolyn Braun
Not uploading
by CynDeeDallas on 2020/03/25 17:27
I’ve had this 2016 and it’s still says “ I HAVE NO CONTACTS” how the hell is that possible. Siri can’t find anyone. Why can’t I UPLOAD my CONTACTS 🤦🏻
Beware! Your files will be held hostage!
by A TN Fan on 2020/03/24 22:15
I am a happy Verizon cell service customer, so I thought their cloud service would be great. Was I forever wrong. You can load up your files easily, but if you ever want to download to your laptop, you have to do it one file at a time. The tools are in place to do multiple files, but they don’t work. I have tried on many occasions to get it fixed, to no avail. The files that I entrusted to their care will takes HOURS to recover. Do yourself a favor, and get something else.
Awesome
by Turbo1027 on 2020/03/20 17:24
Love love
The Cloud
by J TEEEEZER on 2020/03/18 22:18
I have found I thought lost was with a warm Heart all things wil be found Bless y’all J T
Worthless
by 92DegreesintheShade on 2020/03/18 17:36
Why is there a need for this app? I have backup for my pictures with my Apple iPhone cloud. Apps are suppose to help, not be a hinder. I’m not paying more money to get additional space in the cloud. Verizon, you blew this one.
Cloud
by KBNB! on 2020/03/17 21:13
Takes way to long to back up should not have to have the app open and connected to a power source to back up. The whole Verizon family of apps I feel are to complicated and the features don’t work as they say
First back up of new iPhone
by tomk33 on 2020/03/13 17:56
The back up of just photos took 24 hrs on a WiFi network. I find this unacceptable performance
Lynda Hilton
by Mimi Hilton on 2020/03/12 21:29
I am having a hard time backing my phone . I have tried several times in the months of February and March. Help me do this.
Verizon Cloud
by Suedq on 2020/03/11 17:14
The Verizon hold many memories of family and friend! The cloud allows me to move my pictures to my pc!
Lacking
by ENickel09 on 2020/03/10 15:17
This needs the ability to add folders for documents. All photos get stored in Apple cloud, so I don’t need to store photos with Verizon
Value
by overcharged160 on 2020/03/09 18:21
I have yet to realize the value compared to cost!!
Pictures it’s awesome
by My bulldogs on 2020/03/07 15:59
Love going back to view things
Nice App
by 12090876 on 2020/03/05 11:35
Good app, store everything you want it to. Only criticism is you cannot schedule when to run it.
Why is it so slow on backing up
by RachelFlad on 2020/02/29 20:04
I’m trying to back up my stuff for my new phone and it’s taken me over a day now and there’s still no end in sight!!
Taking forever to back up photos
by UB MD on 2020/02/28 14:10
Taking forever to back up photos. It’s been taking days to update.
ICloud
by hgfui nbuyf on 2020/02/27 21:31
Love it, easy to get pictures on computer
Hate it
by mitten jones on 2020/02/27 12:59
I hate it ! Don’t use it. Thanks
So many other better products.
by Moclvland on 2020/02/27 11:47
This app is not very good at all. It seems to never actually sync my photos completely on my iPhone 8+. Also why can’t you upload individual photos to the cloud???? You can do it on the web version but not on iPhone. The iPhone even presents you with the option in the share menu but it doesn’t work. There are so many other cloud storage apps that work better and are seamless compared to this one.
Great app.
by BrittneyfromGA on 2020/02/27 04:09
Easy to use!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
No help
by upyours2222 on 2020/02/26 10:41
Can’t find Contacts
Hard to backup when app keeps closing
by Haxxsaw on 2020/02/23 20:59
It is absolutely ridiculous that this app times out while you are in the middle of a backup. Instructions say to leave app open in order to backup. VZW should make this NOT time out and close while there is activity.
Downloading
by Savageof on 2020/02/21 20:34
It is difficult to keep it open long enough to download my pictures. Is there a way to have it automatically download when I take the pictures?
Takes forever to upload to cloud
by hfmc,gjv on 2020/02/21 05:01
Purchased a plan today. In 10 hours only 160 pictures were uploaded to the cloud. I was hoping to purchase a new phone tomorrow’ and now I can’t.
Fernando Nolasco
by F Nolasco on 2020/02/20 17:15
Just the best!!!
Verizon cloud
by lilbitunique88 on 2020/02/17 01:51
Great app helps me keep up with my bill and back up my files I love it great app
Backup
by Drum man ninja on 2020/02/16 15:20
I can’t even write a review that shows anything but the backup scheme is and or has been terrible I had lots of photos and videos and for like 4 weeks it just backed up 0 regardless of the settings ...WiFi. Power and so on. And it would upload 1 picture every 24 hours
Slow to up load
by Mrthomps on 2020/02/16 03:57
This takes forever to back up photos and videos from my iPhone.
My life
by nanadennis on 2020/02/16 02:53
Thru the years with my children & grandchildren and 2 fur babies. Leah( my princess) and Rosey my bossy little girl. Thanks so much to Verizon Cloud.
Lovely
by negriblibli on 2020/02/12 05:55
Very convenient and enjoyable
I let in run open all night plugged in and on wifi and it only does like 10photos.
by Waterfall Drops on 2020/02/09 02:02
So slow...
Back up
by tryryrytytyt on 2020/02/05 19:15
Back up does not work
Cloud review
by faithlanddad on 2020/02/03 02:21
All good when it works right
Cloud
by Buell9898 on 2020/02/02 22:33
Will not complete an update. How ever Verizon continues to take my monthly fee for Verizon cloud.
Pictures
by prescottkid on 2020/01/31 16:44
Very nice!!! Didn’t know Cloud stored pics.
Nothing but problems
by angi3313 on 2020/01/31 14:06
I have problems logging in every time and also shuts off constantly when trying to back up!
Signed me up without Authorization
by verizonisunethical on 2020/01/31 04:26
Nothing like being auto-signed for cloud storage 3 months after your new phone plan and being charged for something you never authorized - very unethical.
Very Disappointing
by Scottster718 on 2020/01/30 15:17
It frequently will not recognize pictures on my phone, even when taken by it. The app needs serious improvement.
Takes forever!
by Busy momma :) on 2020/01/28 12:34
I’ve been trying to download my pictures for nearly a week. It is such a slow process! Why bother! :(
Verizon is THE WORST
by Eric867 on 2020/01/24 15:56
If you’re like me, you recently changed you Verizon plan. This process automatically enrolled you in Verizon Cloud, which begins charging you an extra $5 for a service you do not want. And you can’t opt out without going and downloading this here Verizon Cloud app. Do not use Verizon Cloud. It’s just a way to get you hooked on Verizon. It’s the 2020 equivalent of the “free” email address your ISP gives you. Stay away from this app. It has negative value. UPDATE: I received a canned/robotic developer response that has absolutely nothing to do with my review. This is disappointing, and further cements my sentiment that Verizon’s apps are anti-user and should be avoided.
Paused
by arodfn on 2020/01/22 03:42
Everything was working great... now I cant get anything to back up since oct 2019 😡
Hunter
by peggy3465 on 2020/01/22 03:09
It needs to be easier to get to the cloud and then delete material before storage gets full
CLOUD STORAGE
by michael 'RICH' on 2020/01/18 17:17
THIS IS ONE OF THE TWO BEST CLOUD STORAGE APPS ON THE MARKET , NO CORRECT THAT, IN THE PLANET !!!!!!
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Memories Made Perfect by ICloud and FUJIFILM!!!
by Anada Love on 2019/10/25 15:40
I’m not a professional photographer however I’ve always been interested In their work and with the iCloud and the products they provide have turned our home into a photo gallery of our own! From the absolutely beautiful landscapes on canvas or many other choices like our cherry tree in full bloom on acrylic (which is a wonderful way to display any photo), fuji film NEVER DISAPPOINTS!!! We have three 12x12 canvas photos of my husband and great grandson. Which we treasure not just because of the subject matter but the clarity, perfectly wrapped edges and easy to hang wall photos, etc make them so much more than just prints. Which they also do with the very best quality I’ve ever seen. PLEASE DO NOT LET YOURSELF DOWN, purchase any of Fuji’s products for yourself, family, and friends. Everyone who has seen the various photos we have instantly wants to know how to purchase them! Thank you iCloud and Fuji for making our memories the most valuable assets we have!!! Mrs. Charles Love
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
App is worthless
by HLT022 on 2019/07/14 19:02
Cannot mass delete old docs. Have to manually select. I have old docs from early 2000 want to delete to free up space. You must manually select one by one. Same problem if you go to website from your desktop. Called customer service said unreasonable for me to manually select over 20,000 documents. They could do nothing and said app only allows you to backup and limited deletion capabilities it’s meant to download. Worthless app and customer service not helpful. Their solution, buy more storage. Waste of time and money. Total ripoff. Would give zero stars if I could.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
Changed phones
by Jrrj white on 2019/09/15 11:42
So I bought a new phone, set it up, and thought I was ready to use it. Well I didn’t have all my pictures or anything else, all because I had to reset it multiple times during a 24 hour time frame, trying to locate my stuff. After I downloaded my Verizon cloud, all of pictures were there.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
Disappointed
by fliwayne on 2018/08/30 09:28
When you pay your hard earned money for an app, you expect it to work every single time that you open it. Unfortunately for me that's not the case. Sometimes it misses images and videos. I back up my contacts and it doubles them. I edit images In pictures and when I back it up in Verizon cloud, it's the original image. I could go on with complaints but the bottom line is, there's allot of improvements needed.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
UGH!!!!! Horrible
by Destini0820 on 2018/01/30 15:29
Okay I’m getting frustrated now. Something tell me to rate the app ha perfect because I’ve had nothing but trouble. I go to the reviews and not only am i but other people are wondering why the same thing... THE LIBRARY WON’T BACK UP!!!!!! Helllllp me this is horrible! Then y’all have the nerve to want somebody to pay to use the app please you won’t get a penny from me this is unacceptable!!!
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
Ordering photos
by Batman8201977 on 2018/07/05 00:30
After instantly realizing I had ordered a photo in the wrong medium: acrylic instead of canvas, I was informed that there was no way they could cancel the order even when I called immediately after placing it. BUT then they immediately refunded my money after I received BOTH items! That’s what I call customer service.
Force Closing
by NillaPudin on 2017/12/06 21:53
I’ve been a Verizon customer for a few years now and I’ve never had any serious issues with this app until recently. I cannot get the app to load for the life of me every time I try to open it force closes. Not too sure when the last time the app was update as I usually have my phone auto-update. This needs to be fixed ASAP!!!!! Thank you! Once this issue is resolved I will gladly give 5 stars as deserved.
Great App!
by Kdandoy on 2017/10/07 23:55
I have an iPhone 7, and the app won't even pass the loading screen. No idea why it won't actually get into the app. App is fully updated as well as my phone. Update: I click on the app to open it and it starts to load. Once I leave the app and immediately try and go back in, then I'm able to pass the loading screen. Odd that's what I have to do, but at least it works. 3 stars until that bug is fixed and then a 5 star. Update: No more issues with the app. I’m able to click it and it finally enters the app with no issues. No longer have to leave the app and open the 2nd time to make it work. Finally!!!
Terrible.
by emoprincess92 on 2017/11/20 01:59
Didn’t give me a warning that all my pictures were going to be deleted off it, so I didn’t have them backed up to anything else because obviously I thought this Verizon cloud thing was better than iCloud. My mistake...switching to Dropbox. I had pictures on there that I’m can never get back now!
Did what I needed it to do
by JamesFromSpokane on 2018/02/01 11:34
I have an iPhone and I was having issues with the iCloud that wouldn't let me back my phone up. Used this app to back it up, just in time since I had broken my phone a few days later. Got a new phone, downloaded this app and all my stuff was there and put on my new phone.
Photo download / storage
by Redheadedgirl2 on 2017/12/25 17:14
Love it! I have the iPhone 6p (64gb). It takes no time at all to back up and store my photos. It doesn't do my music though. Don't know why it say there is none. Maybe I'm not doing something right? I also notice you can stream to TV? Don't know how to do that either. I'm somewhat tech savvy but at 67 not completely tech savvy.
Upgrade to Premium?
by Doc dregs on 2017/12/06 20:35
I’m tired of all the developers forcing us to upgrade to “premium” in order to maintain our “FREE” access. It’s not that important to me to store in the cloud so I will let this app die it’s slow death. If I need a cloud service I will only pay for one of my choosing! My laptop and expansion drive can hold what’s most important anything else is just not necessary. Sure my hard drive could crash! OMG! Who cares! Our grandparents got along just fine without all this technology. We will survive as well.
Don’t sign me up
by ALJuggie1430 on 2020/03/30 17:45
I don’t like the fact that I never once asked to be signed up for limited time free garbage that will eventually end up charging me for. This is a really snaky business tactic and this makes me lose faith in Verizon. I feel bad for all the people who don’t pay attention to this and are being charged $5/mo for a service they don’t know exists. I had a similar experience when I got my latest phone when I specifically said I don’t want device protection and I looked at my bill to find a monthly protection plan. Very disappointed, Verizon.
WORST CUSTOMER SERVICE EVER
by rkaliff on 2019/05/02 21:58
It has been months and I still can’t log in on my new phone, their system is so terrible. You’d think for a big cell phone provider they’d be able to have a better app or customer service that actually works. I mean really where is the logic is making me log in to get help/speak to a rep when what I need help is with logging in... they literally can’t help me and not everyone has the time to go into a Verizon store and wait for your turn to get help on such a stupid issue. Make your app better, god knows you have the money to do so.
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