Kept giving me an error message. Waste of time! Doesn’t work at all!

It’s very nice to have a dependable place to store my important pictures and documents.

I’m having a hard time backing up my pictures/videos with and without WiFi. After a few minutes it says waiting to backup

Ok program Will evaluate after more usages

I have consistently had issues with the cloud backing up properly. I am tired of fighting with it. It has once again stopped automatically backing up

Verizon Cloud is great. I know my special pics are there no matter what

Jonathan is super-very good customer interactions, which is very critical. Thanks- l will return the brown iPhone to you—hope u have a great weekend. I-6 Thanks again! Elizabeth Welsh 479-422-9771 Retired/home most of time

I wish that when the cloud synced from my phone it would sync in the albums I currently have. That way it would be easier for me to find it than in a time line form. Also when I synced the photos from my phone it added all the photos I ever deleted. Very annoyed

A phone backup after losing all data takes way too long. I’m finding nothing updates as it uploads. I have to go update everything later and my organizational plans are erased. I am going to spring for apple back-up and not spend a week getting my phone in order the next time. Thanks for keeping all of my photos though.

I downloaded this app for my MacBook Air and it won’t load. I am now manually downloading photos but can’t seem to transfer them to my computer. This is a racket to add some dollars to your monthly bleed don’t get hooked in, find a different way to back up photos. There is nothing convenient about it.

Please make it easier and more efficient to delete files!!!

I backed up my phone one night in November of 2018, the next am All my contacts and pics were gone!!! Went to nearest Apple store, they were able to restore my contacts but not any of my photos because icloud would not recognize my password . I still have not been able to retrieve any of those pics that went back to 2008 the birth and baby pics of my 1st great grandchild. And pics of my grandson who has since died. So I’m afraid of iCloud losing my favorite pics again!!!

Worked with someone for two hours today and still not updating photos on phone. Deleted and reloaded app. Need credit back for the charges for this app.

The app keeps on crashing

It keeps downloading pictures now the 3rd time

I’ve been waiting for awhile to have an app. That would back up all my pictures n files. I love this app. Thank you

I tried this for first time and thought it was gonna save my photos and videos but I was wrong. It takes forever to back up and forever to download my videos back. Left my phone on whole night for couple times trying to redownload my videos but didn’t even finish. All my short video downloaded fine but any video longer than 8 mins will never finish downloading or backing up. Couldn’t even back up my long video. Will never use this service again.

Since the last update to “bug fix”. I can’t even login. Keep getting try later. NICE

Just before Christmas my app stopped backing up; every time I open the app and tap to back up, app states everything is backed up. I’ve used only 1% of my space so I know that’s not the problem. I have lots of pictures from Christmas I’d like to back up but app won’t do it. Why am I paying for an app that won’t work????? Update: now, all of my pics and videos are gone except for what did back up last month. Ridiculous!!!!!

There is always a red 1 showing a notification on the app. I have no notifications. My messages are also empty. The app is garbage.

Still has bugs even though ya’ll allegedly fixed it with an update 2 days ago. Still shows (2) notifications from unread emails that have been read at least 30 times in last week alone. If ya’ll cant fix it or stop with bs adds, Ill delete and discontinue service. I hear AT&T or Sprint would love my business.

So happy I got this app when I did..my pictures were all safe n always there even when I thought I had lost everything :) dont waste time be safe n get this app..I strongly suggest this. Great app :)

I have gone in circles for three days trying to set up a new phone using Verizon Cloud. There are so many security protocols and so many redundant steps that it took several hours and re-setting of my account multiple timed just to start the process. The app didn’t like recognizing the new device and set off a series of security hurdles. It then asked different security questions than I had selected and would not let me log in. If you try to use “help” you have to log in first,which if you can’t log in is no help at all. I eventually had to reset my account, but it wouldn’t accept any of my first 20 username or password choices, telling me— even though I followed all the guidelines— that I needed to be “ more creative” but not telling me what that means. After finally getting in the app said it “couldn’t perform functions now. Try again later.” After trying many times over several hours with the same message I finally got in to use a system without instructions. I got through some of it but couldn’t figure out the rest. So I tried to use the chat help (from inside the app) It required me to login again. I did that and got to a person that asked me for a name and PIN. I’d already logged in twice to get to this chat and now they wanted different passwords. I asked what PIN?!and they couldn’t tell me. They finally settled for my name but then could not provide instructions on how to download contacts out of cloud or where to find instructions and then disconnected. NOTHING should be this hard. Totally ridiculous and frustrating. I have wanted to throw my phone through the window several times. I cannot recommend the cloud app or anything Verizon related at this time. I’d call and complain but my phone doesn’t work...

Can you please stop sending so many notifications on the same sale on prints over and over and over or tell me how to turn that off!!! I have gone to notification manager and turned it off there and they still keep coming, every hour on the hour...ENOUGH ALREADY PLEASE STOP IT IS INSANE!!!!

I have had verizon cloud on back up for DAYS and it still shows 1 notification on the app..same thing with a notification about a message on there. I’ve opened it every day since the 27th and it keeps popping back up as a new message!

I LOVE this feature! Who knew it would be the last pics of our Chow Chows. We since have gotten a new Chow Chow & are taking lots of pics of him. Thank you

Been very helpful with everything

Organiza todo en perfecto orden simplifica mis archivos por orden de fechas y localidades.

The process meeter hangs or stops without and info to what’s going on.

Whenever I open the app to check my contacts, the app goes into update mode and gives me an exclamation point. It failed to update. I then launch a manual update and it will succeed. This happens 3 times out of 4. There should be some sort of setting for me to set an update, in the background, on a regular basis. I have an iPhone X.

I was give an Apple Xr and the VZ cloud cold not get my Text on the New iPhone, unfortunately the content app did not work either, been working on the issues for 8 Days now and numerous calls to tech support and Apple support.

Free free free and then you get a text saying verizon will start billing you in 30 days even though you never agreed to pay.

I have found it backs up photos and contacts fine but crashes constantly with any large video files when updating from my phone. The app literally just shuts off in the middle or end of a large video file upload. Have reinstalled the app several times with no luck. Phone is an iphoneX and is up to date.

I keep trying to delete and re download the app because it’s supposed to restore my text messages but it hasn’t why is the app not doing what it says ?

Can’t make it work. Don’t know how

Literally 5 seconds after updating the app I tried to open it & it keeps shutting down. It will not load at all. I pay for this app & expect it to work. FIX THIS!

They deleted all my stored pictures from 12 years. Then tell me I can’t get them back because they removed them in June when I just looked through them at Christmas. And they keep switching people on the customer support so I have to keep explaining myself. Stupidest app for storage ever. Do not download.

This app will not delete off my phone.

It doesn’t back ASAP it takes hours! It also uses your data to back up . That is fair. When I want attach a photo from my iCloud too many steps to do so!😏

I cannot access the cloud. Nothing seems to save to iCloud. I don’t like it at all!!

My contacts and pictures are not backing up to the cloud!!!!

Excelente para archivar

I’m very disappointed in the Cloud as all of my pictures are not uploaded and I can’t get them uploaded.

I loved this app at first but then it deleted all of my pictures and videos of my niece and nephew when they were babies. Those are memories and moments I can’t get back, and when they were erased there was a time period where you can go back to save them from being gone forever which I was unaware of. So by time I found out it was too late. Because of this I will continue to hate this app.

I finally got curious enough about these notifications to see what it’s all about, really glad I did, it’s interesting to see a snapshot of your week. Thanks!

The ads are annoying

It’s comforting to see the back up on a regular basis vs relying on my memory or an app working from behind view!

Had all my photos backed up now the app keeps crashing every time it’s opened, so I can’t retrieve any of my saved photos.

Need to be able to select what you want on the cloud. Not default to entire field (ie photos, music, contacts)

Ok app for backing up stuff

Keeps shutting off before completely backing up. It is plugged in and everything

All was well until recently I decided to back up my pictures. Much to my dismay the app keeps closing out on me. Pretty awful paying for a service and not being able to use it.

If anyone looks, all the responses from the developer were identical, a robot response is not what I call customer service or a concern on the part of the developer, guess I’ll be staying with Apple iCloud

I do not want to pay an additional $5 a month for back up but can’t find where to cancel. Why are you going to add this to an already expensive bill for a senior citizen?

Terrific service at Brick location! Ethan!!

Won’t backup. Useless

We have no choice what a scam.

I, more often than not, have issues backing up data even though I keep my phone unlocked and don’t use it during the process.

TEN TIMES better than any other service provider’s Cloud storage application!

Not working. Does not ever complete a back up

I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!

Love it!

Security is important for all of us. However, security is so tight even I cannot get in without calling in to Verizon EVERYTIME I want to access my account!

Keeps on kicking me out! Says it’s backing up! Spoke with Verizon tech support and all they tell me to do is re install the app. This needs to be fixed!!!!!

Awesome

It’s wonderful I wish I had more of it. Ok

Today I went to back-up my media, and it won’t do it... keeps on reverting back to the red cloud icon and saying that I have media that needs to be backed up. Cheaper to get more cloud space through Apple iPhone anyway!

I'm very happy with my cloud, it's very easy to find all my pics!

It’s a great way to keep all your photos and documents and music and other file organized and safe there always there, easy to access and do what ever you need with them.

Takes much longer to backup photos than any other upload service I’ve used.

Pretty poor it crashed in final steps of backing up photos

To back up it takes hours to have it only back up 3-4 photos. Yuck.

My Verizon cloud is backings up ever since I got it, and now it tells me I’m almost full. What a joke and every nickname is taken, this is my sixth try. With a name from Europe.

Useless! Keeps saying Opps, something went wrong and to sign into other account. What other account. Even Verizon can’t seem to fix this!

I have spent hours editing my contacts, submitting the edits to be backed up, and being told that is being done only to go to my contacts and find everything has reverted back to the original pre-edited condition. Extremely frustrating, to say the least. Am NOT happy with this app!

Doesn’t matter how many times I try, this app refuses to connect my devices or recognize that I’m connected to WiFi, and has also crashed on my old phone (iPhone 7+) multiple times as well. Which is unfortunate as I’ve used it successfully in the past, though that was a few years ago. Shouldn’t have messed with a system that worked I guess.

It has always been complicated and every single time I use it for the last years there is always valuable pictures missing and I cry because they are important and when I ask it’s always nothing can be done it’s already from the last day or whatever !!

I cannot backup my videos and photos. I have the orange arrow and a message saying that it will take awhile for the backup to perform and then it goes back to the arrow. My storage is at 2% so I’m not sure if it’s from the iPhone updates or the app updated. But it’s frustrating. If it keeps it up, I’ll stick with google photos.

Excellence

A message popped up on my phone that I would be automatically billed today for the cloud. I cannot find where I can opt out of the program. I do not need the cloud so I want to opt out.

Been working on transfer app for almost 10 hours downloaded my Verizon cloud app within literally 40 secs everything on my new phone apple 8 plus was transferred from a Samsung5, SO EASY !!!! Now I can stop worrying how to transfer so. Merry Christmas!!!!!

I was trying to back up my phone and it took forever and still not backing up. Annoying as heck!

I’ve had the Verizon cloud back up for a long time . Makes it convenient when switching phones to still have contacts etc. I take so many pictures of my kids. It’s a bit slow with syncing. Says I need to leave the app open to do so. I recently noticed that the my Verizon app is being utilized inside my cloud. I suppose I don’t need to use them both now so that is nice.

Just upgraded my iCloud and it won’t recognize my photos or videos therefore it will not back that content up.

Loved since my first time, the Verizon Cloud service support back up is just what I need to survive losses such as theft or damage!😘🤙😃🍔💕

Awesome

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As soon as it starts to back up my content, it automatically exits out of the app. I can’t be on it for more than 1 minute because it literally exits out and I’m back at my home screen. I’ve checked to see if maybe I haven’t updated something and nope everything is up to date. So I have no idea why it’s doing this.

I didn’t think it would work to backup from an Android phone to an iPhone but it did without a problem!!!

If it wasn’t for this app I would of lost all of pictures (as always) when I switched phone carriers. Now, I have 3 years worth of photos saved on here. 👍👍

Have been using for years. Love it!!!

I have over 600 contacts and only 11 are showing and this is after 2 updates and several backups. Fix the issue.

Wonderful

I have updated to the latest version and I am still getting a back up error. I have been getting this error for approximately a month now. I tried everything Verizon had me do it worked good for about a day. Now it’s back to the same issues. Still doesn’t work right. I still keep getting the back up error message. They really need to do something with this app.

I got the app to back up my phone only 15gb. The app consistently crashes and will not back up anything. So now I want to log in and delete the account because it will charge my account $5 a month for storage I can not even use. So now the app will not open or load any longer and I can’t cancel this account to avoid being charged for cloud storage that can not be used. Verizon should be ashamed of this. Verizon y’all can and should do better this is a horrible app!!!!!

I’m at a loss.

Grandpa the great the real one

I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.

I have tried backing up my pictures since sept of 2018. To no such luck. Yet I’m paying for this !

Kept giving me an error message. Waste of time! Doesn’t work at all!

It’s very nice to have a dependable place to store my important pictures and documents.

I’m having a hard time backing up my pictures/videos with and without WiFi. After a few minutes it says waiting to backup

Ok program Will evaluate after more usages

I have consistently had issues with the cloud backing up properly. I am tired of fighting with it. It has once again stopped automatically backing up

Verizon Cloud is great. I know my special pics are there no matter what

Jonathan is super-very good customer interactions, which is very critical. Thanks- l will return the brown iPhone to you—hope u have a great weekend. I-6 Thanks again! Elizabeth Welsh 479-422-9771 Retired/home most of time

I wish that when the cloud synced from my phone it would sync in the albums I currently have. That way it would be easier for me to find it than in a time line form. Also when I synced the photos from my phone it added all the photos I ever deleted. Very annoyed

A phone backup after losing all data takes way too long. I’m finding nothing updates as it uploads. I have to go update everything later and my organizational plans are erased. I am going to spring for apple back-up and not spend a week getting my phone in order the next time. Thanks for keeping all of my photos though.

I downloaded this app for my MacBook Air and it won’t load. I am now manually downloading photos but can’t seem to transfer them to my computer. This is a racket to add some dollars to your monthly bleed don’t get hooked in, find a different way to back up photos. There is nothing convenient about it.

Please make it easier and more efficient to delete files!!!

I backed up my phone one night in November of 2018, the next am All my contacts and pics were gone!!! Went to nearest Apple store, they were able to restore my contacts but not any of my photos because icloud would not recognize my password . I still have not been able to retrieve any of those pics that went back to 2008 the birth and baby pics of my 1st great grandchild. And pics of my grandson who has since died. So I’m afraid of iCloud losing my favorite pics again!!!

Worked with someone for two hours today and still not updating photos on phone. Deleted and reloaded app. Need credit back for the charges for this app.

The app keeps on crashing

It keeps downloading pictures now the 3rd time

I’ve been waiting for awhile to have an app. That would back up all my pictures n files. I love this app. Thank you

I tried this for first time and thought it was gonna save my photos and videos but I was wrong. It takes forever to back up and forever to download my videos back. Left my phone on whole night for couple times trying to redownload my videos but didn’t even finish. All my short video downloaded fine but any video longer than 8 mins will never finish downloading or backing up. Couldn’t even back up my long video. Will never use this service again.

Since the last update to “bug fix”. I can’t even login. Keep getting try later. NICE

Just before Christmas my app stopped backing up; every time I open the app and tap to back up, app states everything is backed up. I’ve used only 1% of my space so I know that’s not the problem. I have lots of pictures from Christmas I’d like to back up but app won’t do it. Why am I paying for an app that won’t work????? Update: now, all of my pics and videos are gone except for what did back up last month. Ridiculous!!!!!

There is always a red 1 showing a notification on the app. I have no notifications. My messages are also empty. The app is garbage.

Still has bugs even though ya’ll allegedly fixed it with an update 2 days ago. Still shows (2) notifications from unread emails that have been read at least 30 times in last week alone. If ya’ll cant fix it or stop with bs adds, Ill delete and discontinue service. I hear AT&T or Sprint would love my business.

So happy I got this app when I did..my pictures were all safe n always there even when I thought I had lost everything :) dont waste time be safe n get this app..I strongly suggest this. Great app :)

I have gone in circles for three days trying to set up a new phone using Verizon Cloud. There are so many security protocols and so many redundant steps that it took several hours and re-setting of my account multiple timed just to start the process. The app didn’t like recognizing the new device and set off a series of security hurdles. It then asked different security questions than I had selected and would not let me log in. If you try to use “help” you have to log in first,which if you can’t log in is no help at all. I eventually had to reset my account, but it wouldn’t accept any of my first 20 username or password choices, telling me— even though I followed all the guidelines— that I needed to be “ more creative” but not telling me what that means. After finally getting in the app said it “couldn’t perform functions now. Try again later.” After trying many times over several hours with the same message I finally got in to use a system without instructions. I got through some of it but couldn’t figure out the rest. So I tried to use the chat help (from inside the app) It required me to login again. I did that and got to a person that asked me for a name and PIN. I’d already logged in twice to get to this chat and now they wanted different passwords. I asked what PIN?!and they couldn’t tell me. They finally settled for my name but then could not provide instructions on how to download contacts out of cloud or where to find instructions and then disconnected. NOTHING should be this hard. Totally ridiculous and frustrating. I have wanted to throw my phone through the window several times. I cannot recommend the cloud app or anything Verizon related at this time. I’d call and complain but my phone doesn’t work...

Can you please stop sending so many notifications on the same sale on prints over and over and over or tell me how to turn that off!!! I have gone to notification manager and turned it off there and they still keep coming, every hour on the hour...ENOUGH ALREADY PLEASE STOP IT IS INSANE!!!!

I have had verizon cloud on back up for DAYS and it still shows 1 notification on the app..same thing with a notification about a message on there. I’ve opened it every day since the 27th and it keeps popping back up as a new message!

I LOVE this feature! Who knew it would be the last pics of our Chow Chows. We since have gotten a new Chow Chow & are taking lots of pics of him. Thank you

Been very helpful with everything

Organiza todo en perfecto orden simplifica mis archivos por orden de fechas y localidades.

The process meeter hangs or stops without and info to what’s going on.

Whenever I open the app to check my contacts, the app goes into update mode and gives me an exclamation point. It failed to update. I then launch a manual update and it will succeed. This happens 3 times out of 4. There should be some sort of setting for me to set an update, in the background, on a regular basis. I have an iPhone X.

I was give an Apple Xr and the VZ cloud cold not get my Text on the New iPhone, unfortunately the content app did not work either, been working on the issues for 8 Days now and numerous calls to tech support and Apple support.

Free free free and then you get a text saying verizon will start billing you in 30 days even though you never agreed to pay.

I have found it backs up photos and contacts fine but crashes constantly with any large video files when updating from my phone. The app literally just shuts off in the middle or end of a large video file upload. Have reinstalled the app several times with no luck. Phone is an iphoneX and is up to date.

I keep trying to delete and re download the app because it’s supposed to restore my text messages but it hasn’t why is the app not doing what it says ?

Can’t make it work. Don’t know how

Literally 5 seconds after updating the app I tried to open it & it keeps shutting down. It will not load at all. I pay for this app & expect it to work. FIX THIS!

They deleted all my stored pictures from 12 years. Then tell me I can’t get them back because they removed them in June when I just looked through them at Christmas. And they keep switching people on the customer support so I have to keep explaining myself. Stupidest app for storage ever. Do not download.

This app will not delete off my phone.

It doesn’t back ASAP it takes hours! It also uses your data to back up . That is fair. When I want attach a photo from my iCloud too many steps to do so!😏

I cannot access the cloud. Nothing seems to save to iCloud. I don’t like it at all!!

My contacts and pictures are not backing up to the cloud!!!!

Excelente para archivar

I’m very disappointed in the Cloud as all of my pictures are not uploaded and I can’t get them uploaded.

I loved this app at first but then it deleted all of my pictures and videos of my niece and nephew when they were babies. Those are memories and moments I can’t get back, and when they were erased there was a time period where you can go back to save them from being gone forever which I was unaware of. So by time I found out it was too late. Because of this I will continue to hate this app.

I finally got curious enough about these notifications to see what it’s all about, really glad I did, it’s interesting to see a snapshot of your week. Thanks!

The ads are annoying

It’s comforting to see the back up on a regular basis vs relying on my memory or an app working from behind view!

Had all my photos backed up now the app keeps crashing every time it’s opened, so I can’t retrieve any of my saved photos.

Need to be able to select what you want on the cloud. Not default to entire field (ie photos, music, contacts)

Ok app for backing up stuff

Keeps shutting off before completely backing up. It is plugged in and everything

All was well until recently I decided to back up my pictures. Much to my dismay the app keeps closing out on me. Pretty awful paying for a service and not being able to use it.

If anyone looks, all the responses from the developer were identical, a robot response is not what I call customer service or a concern on the part of the developer, guess I’ll be staying with Apple iCloud

I do not want to pay an additional $5 a month for back up but can’t find where to cancel. Why are you going to add this to an already expensive bill for a senior citizen?

Terrific service at Brick location! Ethan!!

Won’t backup. Useless

We have no choice what a scam.

I, more often than not, have issues backing up data even though I keep my phone unlocked and don’t use it during the process.

TEN TIMES better than any other service provider’s Cloud storage application!

Not working. Does not ever complete a back up

I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!

Love it!

Security is important for all of us. However, security is so tight even I cannot get in without calling in to Verizon EVERYTIME I want to access my account!

Keeps on kicking me out! Says it’s backing up! Spoke with Verizon tech support and all they tell me to do is re install the app. This needs to be fixed!!!!!

Awesome

It’s wonderful I wish I had more of it. Ok

Today I went to back-up my media, and it won’t do it... keeps on reverting back to the red cloud icon and saying that I have media that needs to be backed up. Cheaper to get more cloud space through Apple iPhone anyway!

I'm very happy with my cloud, it's very easy to find all my pics!

It’s a great way to keep all your photos and documents and music and other file organized and safe there always there, easy to access and do what ever you need with them.

Takes much longer to backup photos than any other upload service I’ve used.

Pretty poor it crashed in final steps of backing up photos

To back up it takes hours to have it only back up 3-4 photos. Yuck.

My Verizon cloud is backings up ever since I got it, and now it tells me I’m almost full. What a joke and every nickname is taken, this is my sixth try. With a name from Europe.

Useless! Keeps saying Opps, something went wrong and to sign into other account. What other account. Even Verizon can’t seem to fix this!

I have spent hours editing my contacts, submitting the edits to be backed up, and being told that is being done only to go to my contacts and find everything has reverted back to the original pre-edited condition. Extremely frustrating, to say the least. Am NOT happy with this app!

Doesn’t matter how many times I try, this app refuses to connect my devices or recognize that I’m connected to WiFi, and has also crashed on my old phone (iPhone 7+) multiple times as well. Which is unfortunate as I’ve used it successfully in the past, though that was a few years ago. Shouldn’t have messed with a system that worked I guess.

It has always been complicated and every single time I use it for the last years there is always valuable pictures missing and I cry because they are important and when I ask it’s always nothing can be done it’s already from the last day or whatever !!

I cannot backup my videos and photos. I have the orange arrow and a message saying that it will take awhile for the backup to perform and then it goes back to the arrow. My storage is at 2% so I’m not sure if it’s from the iPhone updates or the app updated. But it’s frustrating. If it keeps it up, I’ll stick with google photos.

Excellence

A message popped up on my phone that I would be automatically billed today for the cloud. I cannot find where I can opt out of the program. I do not need the cloud so I want to opt out.

Been working on transfer app for almost 10 hours downloaded my Verizon cloud app within literally 40 secs everything on my new phone apple 8 plus was transferred from a Samsung5, SO EASY !!!! Now I can stop worrying how to transfer so. Merry Christmas!!!!!

I was trying to back up my phone and it took forever and still not backing up. Annoying as heck!

I’ve had the Verizon cloud back up for a long time . Makes it convenient when switching phones to still have contacts etc. I take so many pictures of my kids. It’s a bit slow with syncing. Says I need to leave the app open to do so. I recently noticed that the my Verizon app is being utilized inside my cloud. I suppose I don’t need to use them both now so that is nice.

Just upgraded my iCloud and it won’t recognize my photos or videos therefore it will not back that content up.

Loved since my first time, the Verizon Cloud service support back up is just what I need to survive losses such as theft or damage!😘🤙😃🍔💕

Awesome

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As soon as it starts to back up my content, it automatically exits out of the app. I can’t be on it for more than 1 minute because it literally exits out and I’m back at my home screen. I’ve checked to see if maybe I haven’t updated something and nope everything is up to date. So I have no idea why it’s doing this.

I didn’t think it would work to backup from an Android phone to an iPhone but it did without a problem!!!

If it wasn’t for this app I would of lost all of pictures (as always) when I switched phone carriers. Now, I have 3 years worth of photos saved on here. 👍👍

Have been using for years. Love it!!!

I have over 600 contacts and only 11 are showing and this is after 2 updates and several backups. Fix the issue.

Wonderful

I have updated to the latest version and I am still getting a back up error. I have been getting this error for approximately a month now. I tried everything Verizon had me do it worked good for about a day. Now it’s back to the same issues. Still doesn’t work right. I still keep getting the back up error message. They really need to do something with this app.

I got the app to back up my phone only 15gb. The app consistently crashes and will not back up anything. So now I want to log in and delete the account because it will charge my account $5 a month for storage I can not even use. So now the app will not open or load any longer and I can’t cancel this account to avoid being charged for cloud storage that can not be used. Verizon should be ashamed of this. Verizon y’all can and should do better this is a horrible app!!!!!

I’m at a loss.

Grandpa the great the real one

I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.

I have tried backing up my pictures since sept of 2018. To no such luck. Yet I’m paying for this !