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App name
Verizon Cloud
Description
Verizon Cloud gives you space for your digital world, so you can easily backup and access your photos, videos and documents securely and privately. Keep your content handy on your mobile devices and access it when you need it from your smartphone/tablet and computer.* The verizon cloud app lets you: - Enjoy unlimited storage across unlimited compatible devices (with our Unlimited plan).* - Share your content easily with family and friends using your favorite apps. - Share personal storage with up to 5 users on compatible devices (with our unlimited or 2TB plan). - Organize and find your photos by labeling friends and family using Tag and Search. - Order prints and gifts displaying your favorite photos. - Share your content freely across compatible devices, regardless of which operating system they use. - Safeguard sensitive content with a PIN-protected private folder. - Cast to your TV, so you can share your pictures, videos and music on the big screen. - Create movies and customize photos with filters and fun stickers to share. - Relive your memories with weekly photo and video Flashbacks and Stories. - Back up the original sizes of your photos and videos (with no degradation in quality) and sync your contacts. Download Verizon Cloud today and make the most of your digital memories. Available Plan options: 600GB (single user), 2TB and Unlimited (up to 5 users) Sign up today and your first 30 days are on us.** *Verizon Cloud does not back up operating systems, settings, apps, emails, external drives and uncommon file types. Backup varies by operating platform. See www.verizon.com/support/verizon-cloud-faqs for service limitations. To view complete Terms and Conditions go to http://www.verizonwireless.com/support/cloud-legal/ ** First 30 days free for new Cloud customers. Thereafter, you will be charged $19.99/mo. for Verizon Cloud Unlimited, $14.99/mo. for 2TB or $5.99/mo. for 600 GB (plus taxes and Verizon surcharges), respectively, unless you cancel before the promo period ends. Cancel anytime through the verizon cloud app or My Verizon.
Verizon cloud
by bitchblonde25 on 2022/05/24 09:57
Awful. It was ok. Stories etc. now all pictures of gone. Stories are gone. This cloud is horrible
Not opening
by Eq77 on 2022/05/23 20:10
I have been trying to open the app and it just sits there and doesn’t open.
Mediocre cloud supposedly
by TDC0430 on 2022/05/23 12:05
Irritating popup ads to sell you things you don’t need. Oversteps it’s boundaries as an cloud service. If wasn’t included in plan—would not pay for. Confusing user interface. Poor picture quality and slow process of uploading photos.
Good app but if I could make a suggestion…
by damgr8 on 2022/05/22 01:55
Well made app overall but I would like to make a suggestion/ request to the developers. At present, when you’re uploading multiple items, there’s an indicator bar near the top of the screen, but it’s not accurate and there’s nowhere to view the overall upload status. I think it would be great to add a screen that would show the status of all current and pending file uploads.
So slow!!!
by ddolbae on 2022/05/16 17:39
Too slow and too much buffering. It's especially bad for iPhones!!!!!
Doesn’t even work
by I miss Samsung on 2022/05/07 22:50
The app does not open. Even on high Wi-Fi is just doesn’t open. Not even once. Not even for a second. It makes having the do more plan worthless for me.
Garbage! Read the recent reviews to see why
by Skyhawkd on 2022/04/29 11:53
Wish I could give one star. I wonder if anyone at Verizon has even tried using this app. Assume each video takes 2 minutes to upload. So for my 27,000 photos and videos it would be uploading for OVER THREE YEARS!!! Shutterfly bulk uploads just fine. Google is a bit less stable. This app is an absolute joke and I'm deeply regretting using my Verizon Up credit to try it. Canceling and deleting immediately.
Eli my love
by gidget62 on 2022/04/29 09:58
Is the most beautiful day and I love these pictures until he sound because I can’t to see him in person such wonderful memories from Mamma with love
M
by mpainter323 on 2022/04/28 21:20
I’ve had this for many yrs and I was paying for it and one day I went in used my information to login in and it said that they didn’t have me on file so I tried to reset everything and the same thing happened again so I called about it and the rep said that they don’t know what happened and pretty much said that I lost all my pictures that I had saved of my family and my daughter when she was born the car accident that she was in so I’m not happy why pay for something if u can’t go back and use it
Can’t even create folders
by beemie9629185 on 2022/04/26 23:36
Can’t create folders on mobile app
Too costly compared with other vendors….
by Gizmo043 on 2022/04/15 21:29
I get more space for the $$’s spent.
No able to see data
by ppiotrowski on 2022/04/12 20:37
I have been paying for this service for years and wanted to initiate a back up when I purchased a new phone . I can’t find how to do that! Tried the “chat bot” that sent me to Manage my cloud; every link I followed wanted to sell me more space. No easy way to find and see when my last back up was or how to initiate one. Tried to launch the app just got spinning wheel. Very bad experience with the app.
Wt..
by Thugman95 on 2022/03/31 03:06
Yeah. No , I refuse to pay for this app. It just doesn’t work. Dam shame. Then want to over charge for services. Uninstalled. I have over 1000 videos and photos it only uploaded 30. I also have documents it did not upload. Why can’t it do it’s job in the background like the apple cloud app. You have to open the actual Verizon cloud along with the app you’re uploading from. What’s wrong with you all. Fix this. It’s been years you all have had much time to fix this. Ugh.
Poor service.
by Lost jewels lazygame on 2022/03/20 20:45
App freezes Says it’s backing up but hasn’t uploaded any of my pictures in the last year. Plenty of space just doesn’t work.
Sells you picture frames
by Short Stuff Mc Funkenstine on 2022/03/17 14:52
Finally turned notifications off. All this app does is push you notifications about 46% off framing your photos. What a joke
User friendly
by whopper16 on 2022/03/13 20:46
I love this app
Not the best
by Elena_m987 on 2022/03/12 17:17
My biggest issue with this app is that some pictures don’t show the dates even when on my phone they had a specific date or if you take a photo from an app that’s not your iPhone camera it won’t upload the date either. Also the app just forces you to upload all your photos, you can’t individually pick photos to upload also. Everything else works good but these are features that should be included in the app. If I wasn’t a Verizon customer I’d use another cloud storage.
Poorly built
by melliott79 on 2022/03/09 09:43
Verizon is one of the largest companies in the world, and you can’t figure out that if we are forced to leave our phone screen on indefinitely with the app open in order to upload our pictures and videos, that the LEAST you could do is give us a sense of how many items are left to upload? I have over 100gb of photos and such to upload and I’ve been working on this over nearly a year! And I still have no idea where I’m at, because this app doesn’t seem to track that stuff. I swear, Verizon does these things just to piss us off. This should be a simple, easy thing to add to an app like this.
Disappointed
by Kalexander85 on 2022/03/05 18:10
I have the setting set to backup automatically. This feature does not work and I have to manually log into the app and back my phone up. When I used the iCloud back up, I had no issues and it backed my phone up when it was charging at night. This app does not do that unfortunately.
KatMacJer
by KatMaciJer on 2022/02/28 16:16
Good
Hasn’t worked for over a year
by app_state_student on 2022/02/28 15:56
I used to back my phone up all the time in here but it hasn’t complete a full backup in a year. Backing up contacts has always been a free Verizon service but in the past year it has sucked. I’ve done all the app updates but none of them have fixed the issue. Y’all need to figure out what’s wrong with this.
Awesome
by ckeys707 on 2022/02/21 06:25
Works for me
Doesn’t work
by never again in nyc on 2022/02/19 21:54
I’m paying $20 a month for a product that doesn’t work. The app keeps asking to allow access through another app, requires multiple touch points and then says it’s not available. When clicking on the link in the App Store for app support, the page isn’t even available any more. It’s no wonder so many people are jumping ship for another wireless provider…says a very dissatisfied customer of 20+ years.
Shout out to Jake at the Verizon store on stone spring road Harrisonburg.
by cloud useless on 2022/02/18 00:28
Spent 1 1/2 months with tech support to get my Verizon cloud to work. Spent 40 min with Jake ok with tech support and more I have cloud service. Every time I have been in this store Jake has been tremendous help. Way to go Jake.
The app failed to login to access my 2TB cloud storage
by ptduo on 2022/02/14 15:04
I recently signed up for Verizon Fios and get 2TB cloud storage. Since than I was not able to login to my Cloud storage using this app. It kept saying the username does not have cloud storage yet. I know I do since I was able to login on my desktop and see the 2TB available for files.
Can’t even log in
by EdgarP#20 on 2022/02/13 03:22
Log in to my account and it doesn’t load. Just shows a white screen. Broken app
LOST CLOUD
by VZW Hostage on 2022/02/12 01:20
VZW lost all my content. I was promised no loss in data if I stayed with VZW. I wanted to cancel my service but before I would do that I wanted to secure my Vzw cloud and all its content . And there’s a lot of content Or THERE WAS A LOT 7,000+ pics , docs, contacts. Long story short, After the Rep promised better service, a more competitive plan, a first responder discount , etc. I agreed to stay. (Since I have been with Verizon for decades.)That very day, I left the store, I discovered that the other phone on my account had ZERO content in the VzwCloud App. The discovery was made when I rcvd a text stating my VzwCloud had been deleted and in case this was a mistake to notify Vzw within 30 days to restore all content. This was so upsetting to me I immediately drove back to the store. I was guaranteed that I would NOT lose any data on either phone.... and it has now been 4 months and I do NOT have my cloud content. I am devastated! I had pics, videos, & audios of my father that passed away. So I recommend a storage that you can control and access at any time and most importantly one that protects your memories, like their own ...AND THAT’S NOT VERIZON CLOUD!
Terrible
by Clayburn84 on 2022/02/11 04:25
Please fix this. Not working, need to back up my contacts
Lost baby pictures
by tripletmomkim on 2022/02/06 14:43
I have had this app for almost 10 years. I had all my baby pictures backed up on it. I opened it today to look for a picture. It started backing up and lost all my photos from 9 years ago and not I only have pictures from the last 3 years. How could it do that. I’m devastated.
App not working.
by @maxprime on 2022/02/03 00:08
None of the content in my Cloud app is loading. All pictures and contacts are blank. Please fix.
Ms
by chervilleta on 2022/01/29 23:09
Great!
I would not recommend this app
by 938654gdjitrc on 2022/01/29 08:56
Just as the previous customer stated, the app will not back up, even if one leaves the app open to backup for 12 hours.
Not working
by inhapc on 2022/01/27 01:39
Not working
I. Hate. Verizon.
by Havokversion1 on 2022/01/26 10:53
If I could give this service less than 1 star I would. I have been a Verizon customer for 15 years and they have gotten worse and worse by the year. Unfortunately, Verizon is the only provider in my area so I don’t have a choice. I have tried several times to utilize their overpriced cloud service and every time it has failed. On one occasion, all of my pictures and videos being spontaneously deleted. On another it completely downgraded the quality of everything. I’ve had a plethora of other issues. I’m sick of dealing with this and their service in general.
Unhappy and discussed it
by I will follow him on 2022/01/26 09:11
I’m not getting out of Cloud but I totally expected. I’m going to have some pictures done copies of some pictures I have now to give out his present and I can’t find out how to do that. My unhappiness is getting larger.
Register for what???
by Tronicron on 2022/01/23 22:02
I already set up my account why isn’t also my account for the cloud???
Nice App
by vanshi77 on 2022/01/23 18:44
Really like the Cloud App
Horrible
by TH0211 on 2022/01/22 19:07
This app is the absolute worst! It’s been almost 2 years, and I still don’t have my phone fully backed up to Verizon cloud. The app does not back up while running in the background. The only time the cloud backs up is when I have the app open. This app reminds me of every other Verizon website or app…SLOW and glitchy.
Not recommended
by reevon6068 on 2022/01/22 04:49
I have been trying to reach out to get help with this app and have not yet received any response. I have been paying for this app for years and can’t get the app to back up it looks like it’s backing up but then it freezes. So basically I’m paying for something that doesn’t work. I would like to receive a refund for all the monthly payments I’ve made for something that doesn’t work . Thank you
Verizon Cloud Storage
by engineerdennis on 2022/01/21 12:42
Signed up for $6 monthly fee to store my photos oin the cloud several months ago and few of the 3000 plus photos have successfully been stored
Worth getting
by firewallspyder on 2022/01/20 22:37
I like the fact that Verizon cloud helps me save my favorite pictures
Uploading pictures too over 24 hours to upload.
by anything al do on 2022/01/19 05:37
It took over 24 hours to upload my pics, when I already have them backed up on Google cloud. Not sure what this offers, but I hope it’s worth the effort!
Complete Failure for iPhone
by VZW Failed 123 on 2022/01/18 16:23
Phone to phone transfer - doesn’t work on iPhone Email backup - doesn’t work on iPhone Photos and videos - doesn’t work on iPhone Music - doesn’t work on iPhone Called and talked to CSR and escalated, they said it doesn’t work for iPhones and suggested ICloud as a backup option. Waste of time Verizon. Total Fail.
Words can’t explain the feeling of retrieving what you thought was lost!
by JimBround on 2022/01/14 17:28
I smashed my p
Useless
by ceroalaizquierda on 2022/01/13 16:32
Totally useless system. Unnecessary to begin with. Apple already provides for back up services. In fact, Verizon expressly takes into account the i0hone content transfer in its start up instructions. Why does Verizon provide a duplicate of those services? No need for it. Just a grab for money and real estate on my phone. Why is Verizon in the content transfer business? It’s a mobile phone network. Content is not your thing. All you are doing is getting in the way of users starting up their new phones. And so badly programmed. Nothing works. Now I have to assign a nickname to my message. And i find that there are restrictions on the number of characters, and then the nickname I chose was already taken. Does your staff actually plan on how to impede customers as a goal? Just FYI: “Time wasted” “Just useless” And similar nicknames are all taken.
Difficult to use
by Cgirl112355 on 2022/01/09 17:37
I take partial blame, but I was told if you delete photos off your phone it comes off v cloud. Not true from what I’ve seen. And I’m trying to delete off the cloud and have trouble. Biggest irk is trying to put a photo book together. It doesn’t have my latest photos uploaded. Must be an easier app than this.
It’s ok
by Bduns13 on 2022/01/02 15:55
Will back up some content but not all. I’m missing tons of photos that never back up. Thought was set for auto backup and never does that either.
Very slow
by Khatgirl on 2022/01/02 02:02
I just got my new iPhone when switching my service to Verizon. Was using iCloud storage but was told Verizon uses its own Cloud storage. I have been trying for 2 days already to back up my photos/videos and I still have 2-1/2 years more to go! This is so frustrating! At this point it will take another week to finish, and I’m not using the phone for anything else.
Not Backing Up
by Croweck on 2021/12/30 14:23
I’ve had my phone running on this back up all night and it still isn’t finished!!! It’s just not working!!
80th birthday
by Linwilla euphemia on 2021/12/29 22:51
A wonderful time... but the last time I saw my son in law before he died of a sudden heart attack
Verizon Cloud
by giles2021 on 2021/12/28 18:53
This is the best app I’ve ever used, and I have lots of space for my pictures, videos and contacts. Love this app
Winks
by bcoudxhh on 2021/12/27 00:54
Wonks winks wow eowcwznoa
Verizon iCloud
by this site is horrble on 2021/12/24 19:25
It is horrible. It won’t load ……
Review
by Choplong on 2021/12/24 18:24
So far I am enjoying it!
Not intuitive and no help
by Poguywa on 2021/12/17 05:05
Terrible app.
Great for backups, horrible for drop box
by Ghrutdjsp on 2021/12/17 04:38
The UI is heavily focus on backing-up your devices. I wish they focus more and treat this as a drag and drop files, and have backups as extra features instead. Would like to work on projects at home save it to the cloud and continue the project at work. If you just care about backing up your devices, this is the best app for your money and would definitely recommended. Regards,
Deeply Regret Using This Service
by TopUberDriver on 2021/12/16 10:58
Under no circumstance should you rely on Verizon cloud. Find a different data storage service for your photos and videos. Verizon is shifting all services to app access only, which makes it easier for hackers to get into your account. That is exactly what happened to me. Because I had to access my saved photos & videos on an app for Verizon Cloud, someone standing near me got through to my smartphone from theirs, into my account and deleted my photos and videos of my child, places we’d been, our family tree, documents I had photographed and saved... from 36,000 down to 14,000. Verizon has NO WAY of recovering the deleted data, or they refuse to anyway, and only blamed me for my phone getting hacked. I really wish I had nothing to do with Verizon. Its not worth it. None of their offers are.
Terrible
by mnbvcxzqpowieuryt on 2021/12/12 14:53
Paying extra for cloud space and I’m missing months worth of pictures
Messed up my contacts
by ShanEagle1960 on 2021/12/12 14:19
I ran this VerizonBack up and it is totally screwed up all of my contacts it's changed peoples names over to the wrong numbers and changed the actual numbers within contacts ...this is absolutely horrible! I have thousands of contacts dating over years of business and now this download has totally devastated my contact listIs there anyway to undo this?
Not sure what I get
by DavidSimonSalesMaster on 2021/12/12 13:18
Not sure what I get anymore. Photos haven’t uploaded since April. Not sure what this app really does that is beneficial.
Deleting
by Fort Lauderdale girl on 2021/12/11 01:14
No idea how to delete
I previously backed up my iPhone to pc. These photos where not backed up yo Verizon cloud
by Manny Gale on 2021/12/08 21:52
I previously backed up my iPhone to pc. These photos where not backed up yo Verizon cloud
Missing 2 years of pictures
by oof oof oooooooooooffffffff on 2021/12/08 00:37
Missing many many many pics
Ownership hacked business
by lorimoretti1 on 2021/12/06 19:58
You will get hacked and they cannot tell you how and the fraud dept is a joke
Mother goose gospel
by flutterwonder9102 on 2021/12/05 19:33
Mother goose gospel volume 1 VHS Mother goose gospel volume 2 VHS Mother goose gospel volume 2 DVD Mother goose gospel volume 1 CD Mother goose gospel volume 1 songbook Mother goose gospel volume 2 songbook
Can’t view any of my pictures
by Theytakeyamoney on 2021/12/04 20:53
I’m crying, I can’t view any of my backed up pictures and all of sons baby pictures are gone now.
Verizon cloud review
by just dee vaz on 2021/12/04 08:35
It’s a waist of money… I’ve been going on 2 months trying to back up my phone with this crap
How to download when the phone pauses?
by bettywilliams on 2021/12/03 15:46
Can’t keep the phone open to do the download. Why doesn’t it download when the phone is on pause?
Great
by roganlen on 2021/12/03 05:23
Love it
iPhone 12 Backup Problem
by ryanlrandall on 2021/12/01 21:56
Version 21.12.6 will not Backup on iPhone 12 Pro Max. Always get the “red” cloud icon.
Good
by amu100 on 2021/12/01 07:30
Good app
Doesn’t work. Hasn’t backed up 1 photo.
by angiekmac63 on 2021/11/30 02:43
Itit It
Not reliable at all
by KMBach on 2021/11/30 01:14
I have tried and tried to backup my phone many times and it never backs up. I have been trying since January 2021!! Don’t know why I spend money for this every month!!
Love this
by stkoss on 2021/11/30 00:22
Great program
Doesn’t work
by jefe618 on 2021/11/29 18:53
Verizon’s Customer experience is so universally weak. Was hoping this app would work but alas diaaster
I cloud
by Logistics Sarge on 2021/11/29 18:24
I too have same problem with this app. I have a iPhone X and I haven’t been able to backup anything with this app. I wouldn’t recommend it until someone clear this up.
Back up does not capture everything
by Cjrkent7697 on 2021/11/28 21:19
I can never find the information in my cloud after it is backed up
Disssatisfied!
by disssatisfied! on 2021/11/27 22:13
Hasn’t worked right ever. But they don’t fail to collect the payment!
Process is not easy
by CamilleNel on 2021/11/27 21:43
Too complicated to get pictures uploaded. No examples
Delete
by th@y3r on 2021/11/27 13:28
I wish there was a simple to delete pictures you no longer want
Doesn’t even open
by Myztyqui on 2021/11/26 23:27
The app doesn’t even open for me. It’s always on the Verizon screen with the little circle. Can’t use it at all. I have an iPhone XR
Terrible
by Bruh Bra Broheimian Brosef on 2021/11/25 19:15
This tool is clunky, not efficient or intuitive, and not a reliable source for backing up content without intervention. It should work just like Google photos, seamlessly. It doesn’t even backup all photos on my device, it seems to choose which ones to backup on its own, even after I intentionally select them for upload.
Never works
by FBC Salinas Pastor on 2021/11/25 05:25
I have tried backing up photos/videos for a month now and nothing ever works. I will be canceling very soon. Don’t waste your time with this. It’s a joke!
Backup never completes
by JacobP1972 on 2021/11/24 14:02
What else to say?
Multiple items select
by sak001x on 2021/11/24 00:13
There needs to be a better way to select multiple items like googles swipe method
Cloud
by nnpank on 2021/11/23 23:48
Won’t back up and it doesn’t work
Verizon cloud
by Marcbrown12 on 2021/11/23 23:08
What are used to be free on Verizon, they are now charging for. And just to add insult to injury, when they back up your contacts, they do not back up the notes. So they are asking you to pay more and get less. Also there does not appear to be any way to have this done automatically as used to be done a few years ago with Verizon’s other back up service.
Nice
by Laptop-6MPGRD45 on 2021/11/23 19:21
Nice to know that these items are backed up some where.
Can’t find get started
by vigdseT on 2021/11/22 18:31
Can
Completely worthless
by gwapodude54 on 2021/11/20 17:49
Verizon wireless does not keep up with its software,or its customer’s acct. info because I entered the username & pw ,then was asked for an old security question which I changed. It then asked me to change my pw 3 times! This is unacceptable and frustrating.
Not the best yet.
by skeeterray65 on 2021/11/19 22:06
I pay for a subscription including Hulu Disney and ESPN and yet they have yet to show up. They do not answer their telephones and pass you from one tier to the other with no answers should’ve been one star
Contacts backup fail often
by JDC1SR on 2021/11/19 16:35
While sitting in medical facilities with WIFI disabled, LTE had full 4 bars and attempted to backup contacts to Verizon cloud and would not finish, continued to fail.
Pain
by MikeFoz88 on 2021/11/19 02:30
Can’t back up music it’s a pain
Verizon Contacts
by BigPHuckStick69 on 2021/11/17 20:57
Corrupted database for 3-5 years and no one from Verizon or Apple or Verizon cloud can fix it. Zero zilch nada !!!!!
Verizon cloud
by Mason Misty and Sargent on 2021/11/17 15:05
I am so thrilled I thought all my photos were lost when I went from Samsung to IPhone and now Verizon cloud found them all and loaded to my I phone Thankyou so much for finding all of them to my phone
Michelle Howell
by Michellle GSD on 2021/11/16 21:19
This is the THIRD (3rd)😡😡😡 time my Verizon cloud has stopped backing up both videos and photos, reason for this is unknown to me!!! Last time it was for over 18mos!!! Currently, I am struggling... spending H O U R S trying to catch up saving over >100 videos and an unknown number of photos. Neverrrrrrr after calling, do I receive a reply from tech support to determine WHY videos and photos have NOT been stored. Currently shows my backup is over 4 months behind!!! I waste $$$ every month for nothing! No telling how many contacts are not saved!!!!!
Good app
by bigbri18436572 on 2021/11/14 22:19
I like it
It not back up my thing I got
by Reanamon on 2021/11/12 04:35
Ples fix it so it can do back up it not show a Orange light it still show green light Ples fix it asp
Love it
by number one2 on 2021/11/11 17:37
Love it!!
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Works well, but is incredibly slow to upload
by 4sReviewer on 2020/12/26 15:20
General warning - I have about 200 GB worth of pictures on my phone, and backing it up for the first time is unimaginably slow. Now 200 GB is a lot, and the app does warn you it “may take a while,” but it takes about 30 seconds a picture to upload to the Cloud the first time. And you also have to leave the phone on and the app open to upload the first time (it won’t back up if you’re doing anything else on the phone or if the phone goes off). I have now left my phone on, connected to the app untouched for 12 straight hours, and I’ve only uploaded about 250 pictures/videos. I have normal high-speed Internet, so it’s clearly the speed of the uploads on Verizon’s side, which is seemingly old dial-up modem speed. Uploading the same amount to Apple’s servers via the iPhone’s/Apple’s cloud system takes about an hour for the same amount of data. I wouldn’t pay for the storage, but I suppose if you’re getting it free, and you have the patience of a saint and don’t need your phone for a couple days, then it’s great! For the 200 or so pictures that have uploaded, it seems to work well. Pictures open, there is some intelligence to the organization, and it’s easy to access via the app. I imagine as you take pictures and it auto-backs up, it’s fine. But again, prepare for upwards of a week with the phone connected to the app doing nothing else in order to upload a couple thousand pictures for the first time.
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
I’ll tell you what’s up
by Redhead from Venus on 2020/07/03 15:07
I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics. Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.
LOST CLOUD
by VZW Hostage on 2022/02/12 01:20
VZW lost all my content. I was promised no loss in data if I stayed with VZW. I wanted to cancel my service but before I would do that I wanted to secure my Vzw cloud and all its content . And there’s a lot of content Or THERE WAS A LOT 7,000+ pics , docs, contacts. Long story short, After the Rep promised better service, a more competitive plan, a first responder discount , etc. I agreed to stay. (Since I have been with Verizon for decades.)That very day, I left the store, I discovered that the other phone on my account had ZERO content in the VzwCloud App. The discovery was made when I rcvd a text stating my VzwCloud had been deleted and in case this was a mistake to notify Vzw within 30 days to restore all content. This was so upsetting to me I immediately drove back to the store. I was guaranteed that I would NOT lose any data on either phone.... and it has now been 4 months and I do NOT have my cloud content. I am devastated! I had pics, videos, & audios of my father that passed away. So I recommend a storage that you can control and access at any time and most importantly one that protects your memories, like their own ...AND THAT’S NOT VERIZON CLOUD!
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Unsatisfied customer 🙋🏻‍♀️
by bluhbleo on 2021/08/09 03:32
This app is the only thing that bugs me (I love my Verizon tho) it’s frustrating going back and seeing the same pictures I had deleted more than once! Not only that I can’t even view the pictures it backed up from my phone so I have to use my IPad when I’m trying to upload/backup pictures from my phone. It’s slow and until this is fixed I will no longer use this app. I am a current Verizon customer and this comes as part of our phone plan so I decided to give it a try. It has 600 GB and I only used about 1% of that. The results were not as I expected, I should have stuck with ICloud to store my photos. Please help make this experience better for your customers because I know how frustrating it can be trying to store precious memories and the app isn’t cooperating. I hope this review helped someone.
My Cloud hasn’t backed up my photos since March 2021
by Precise7 on 2021/08/16 16:22
I have been with the Verizon Cloud since 2015; however, over the last two years I have experienced long periods of my photos and videos not be uploaded to the cloud. The first time it happened was December 2019 and my photos didn’t upload again until April 2020. Everything went back to normal until March 2021 when the issue returned. I’ve reached out for support two times with no solution or follow up. I am frustrated because I pay every month and have not be able to backup my photos. I love the idea of this app when it works but the inconsistencies of its design leave me disappointed. At this point, I wouldn’t even know how to leave or get all of my photos SMH. Be careful in making the choice to get this app.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
Good app but if I could make a suggestion…
by damgr8 on 2022/05/22 01:55
Well made app overall but I would like to make a suggestion/ request to the developers. At present, when you’re uploading multiple items, there’s an indicator bar near the top of the screen, but it’s not accurate and there’s nowhere to view the overall upload status. I think it would be great to add a screen that would show the status of all current and pending file uploads.
Useless for anything beyond Photos library backup
by trixivian on 2020/12/09 15:11
I subscribed to the Do More Unlimited 2020 plan because I thought that the 600 GB of included Verizon Cloud storage could potentially replace Dropbox for me, but I was wrong. The Verizon Cloud app can’t do anything except back up your Photos library. Why can’t I upload files from the Files app? What even is the point of a cloud storage service that you can’t use as a cloud storage service? I’ll change my mind if and when the Verizon Cloud team fixes this absurd, glaring oversight, but for now I’m very disappointed with this app. Two stars instead of one because at least it can do SOMETHING.
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
A Wonderful Place to Visit!
by Mvkoke46 on 2021/07/30 15:15
So glad to be able to store so many treasured memories in a safe place. I’m able to tell so many stories from my photos. People wonder how I got so many of the things that I have. I value the vault of images as they allow me and others to experience the past together. I can bring up a picture from almost every phase of my life. Not many people are able to do that. Thanks!!!!
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
Not working
by Jrcope1218 on 2021/07/01 14:09
For the last month or longer I have been trying to back up my photos and videos and for some reason it wants to back up photos and videos that are already in the cloud. Then when it gets to a video the app locks up and you have to close it down. Not sure what’s going on but it is frustrating. Hopefully this will get fixed very soon as I have years of pictures and videos backed up to the cloud.
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Cannot backup anymore after latest update
by marsmoonearth on 2021/06/17 01:48
I keep seeing ‘scanning for media, backup will start shortly’ and never starts. I changed the auto lock to never, WiFi connected, kept the app open on charge whole night and still didn’t upload single photo. I uninstalled the app, then reinstalled but still no luck. I restarted the iPhone thinking some issue there and with reboot it may clear but no luck. I contacted Verizon customer service, tech support, they told me to do the same thing as what I did and couldn’t resolve. They ended up creating ticket and I am now waiting. I am giving 1 star for obvious inconvenience and no resolution.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
I. Hate. Verizon.
by Havokversion1 on 2022/01/26 10:53
If I could give this service less than 1 star I would. I have been a Verizon customer for 15 years and they have gotten worse and worse by the year. Unfortunately, Verizon is the only provider in my area so I don’t have a choice. I have tried several times to utilize their overpriced cloud service and every time it has failed. On one occasion, all of my pictures and videos being spontaneously deleted. On another it completely downgraded the quality of everything. I’ve had a plethora of other issues. I’m sick of dealing with this and their service in general.
Slow & Stupid backup rules.
by aeffects on 2021/04/03 20:12
You have to keep the phone on, and stay on the app to complete the backup. Uploads take a long time... I’m on a gigabit connection with about 450mbps via WiFi, yet it takes 15-30 seconds per photo. Also it gets stuck on every 10 or so photos/videos. So changing settings, I.e.: display timeout to Never, and walking away for an hour or two isn’t as clever as one would think. For perspective: I downloaded this app around 9-10am,,,,, it’s currently 4:10pm, and it’s backed up contacts & 350 photos and videos. No one has time to watch this thing choke up all day...
M
by mpainter323 on 2022/04/28 21:20
I’ve had this for many yrs and I was paying for it and one day I went in used my information to login in and it said that they didn’t have me on file so I tried to reset everything and the same thing happened again so I called about it and the rep said that they don’t know what happened and pretty much said that I lost all my pictures that I had saved of my family and my daughter when she was born the car accident that she was in so I’m not happy why pay for something if u can’t go back and use it
Not the best
by Elena_m987 on 2022/03/12 17:17
My biggest issue with this app is that some pictures don’t show the dates even when on my phone they had a specific date or if you take a photo from an app that’s not your iPhone camera it won’t upload the date either. Also the app just forces you to upload all your photos, you can’t individually pick photos to upload also. Everything else works good but these are features that should be included in the app. If I wasn’t a Verizon customer I’d use another cloud storage.
Great for backups, horrible for drop box
by Ghrutdjsp on 2021/12/17 04:38
The UI is heavily focus on backing-up your devices. I wish they focus more and treat this as a drag and drop files, and have backups as extra features instead. Would like to work on projects at home save it to the cloud and continue the project at work. If you just care about backing up your devices, this is the best app for your money and would definitely recommended. Regards,
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Very slow
by Khatgirl on 2022/01/02 02:02
I just got my new iPhone when switching my service to Verizon. Was using iCloud storage but was told Verizon uses its own Cloud storage. I have been trying for 2 days already to back up my photos/videos and I still have 2-1/2 years more to go! This is so frustrating! At this point it will take another week to finish, and I’m not using the phone for anything else.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
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App name
Verizon Cloud
Description
Verizon Cloud gives you space for your digital world, so you can easily backup and access your photos, videos and documents securely and privately. Keep your content handy on your mobile devices and access it when you need it from your smartphone/tablet and computer.* The verizon cloud app lets you: - Enjoy unlimited storage across unlimited compatible devices (with our Unlimited plan).* - Share your content easily with family and friends using your favorite apps. - Share personal storage with up to 5 users on compatible devices (with our unlimited or 2TB plan). - Organize and find your photos by labeling friends and family using Tag and Search. - Order prints and gifts displaying your favorite photos. - Share your content freely across compatible devices, regardless of which operating system they use. - Safeguard sensitive content with a PIN-protected private folder. - Cast to your TV, so you can share your pictures, videos and music on the big screen. - Create movies and customize photos with filters and fun stickers to share. - Relive your memories with weekly photo and video Flashbacks and Stories. - Back up the original sizes of your photos and videos (with no degradation in quality) and sync your contacts. Download Verizon Cloud today and make the most of your digital memories. Available Plan options: 600GB (single user), 2TB and Unlimited (up to 5 users) Sign up today and your first 30 days are on us.** *Verizon Cloud does not back up operating systems, settings, apps, emails, external drives and uncommon file types. Backup varies by operating platform. See www.verizon.com/support/verizon-cloud-faqs for service limitations. To view complete Terms and Conditions go to http://www.verizonwireless.com/support/cloud-legal/ ** First 30 days free for new Cloud customers. Thereafter, you will be charged $19.99/mo. for Verizon Cloud Unlimited, $14.99/mo. for 2TB or $5.99/mo. for 600 GB (plus taxes and Verizon surcharges), respectively, unless you cancel before the promo period ends. Cancel anytime through the verizon cloud app or My Verizon.
Verizon cloud
by bitchblonde25 on 2022/05/24 09:57
Awful. It was ok. Stories etc. now all pictures of gone. Stories are gone. This cloud is horrible
Not opening
by Eq77 on 2022/05/23 20:10
I have been trying to open the app and it just sits there and doesn’t open.
Mediocre cloud supposedly
by TDC0430 on 2022/05/23 12:05
Irritating popup ads to sell you things you don’t need. Oversteps it’s boundaries as an cloud service. If wasn’t included in plan—would not pay for. Confusing user interface. Poor picture quality and slow process of uploading photos.
Good app but if I could make a suggestion…
by damgr8 on 2022/05/22 01:55
Well made app overall but I would like to make a suggestion/ request to the developers. At present, when you’re uploading multiple items, there’s an indicator bar near the top of the screen, but it’s not accurate and there’s nowhere to view the overall upload status. I think it would be great to add a screen that would show the status of all current and pending file uploads.
So slow!!!
by ddolbae on 2022/05/16 17:39
Too slow and too much buffering. It's especially bad for iPhones!!!!!
Doesn’t even work
by I miss Samsung on 2022/05/07 22:50
The app does not open. Even on high Wi-Fi is just doesn’t open. Not even once. Not even for a second. It makes having the do more plan worthless for me.
Garbage! Read the recent reviews to see why
by Skyhawkd on 2022/04/29 11:53
Wish I could give one star. I wonder if anyone at Verizon has even tried using this app. Assume each video takes 2 minutes to upload. So for my 27,000 photos and videos it would be uploading for OVER THREE YEARS!!! Shutterfly bulk uploads just fine. Google is a bit less stable. This app is an absolute joke and I'm deeply regretting using my Verizon Up credit to try it. Canceling and deleting immediately.
Eli my love
by gidget62 on 2022/04/29 09:58
Is the most beautiful day and I love these pictures until he sound because I can’t to see him in person such wonderful memories from Mamma with love
M
by mpainter323 on 2022/04/28 21:20
I’ve had this for many yrs and I was paying for it and one day I went in used my information to login in and it said that they didn’t have me on file so I tried to reset everything and the same thing happened again so I called about it and the rep said that they don’t know what happened and pretty much said that I lost all my pictures that I had saved of my family and my daughter when she was born the car accident that she was in so I’m not happy why pay for something if u can’t go back and use it
Can’t even create folders
by beemie9629185 on 2022/04/26 23:36
Can’t create folders on mobile app
Too costly compared with other vendors….
by Gizmo043 on 2022/04/15 21:29
I get more space for the $$’s spent.
No able to see data
by ppiotrowski on 2022/04/12 20:37
I have been paying for this service for years and wanted to initiate a back up when I purchased a new phone . I can’t find how to do that! Tried the “chat bot” that sent me to Manage my cloud; every link I followed wanted to sell me more space. No easy way to find and see when my last back up was or how to initiate one. Tried to launch the app just got spinning wheel. Very bad experience with the app.
Wt..
by Thugman95 on 2022/03/31 03:06
Yeah. No , I refuse to pay for this app. It just doesn’t work. Dam shame. Then want to over charge for services. Uninstalled. I have over 1000 videos and photos it only uploaded 30. I also have documents it did not upload. Why can’t it do it’s job in the background like the apple cloud app. You have to open the actual Verizon cloud along with the app you’re uploading from. What’s wrong with you all. Fix this. It’s been years you all have had much time to fix this. Ugh.
Poor service.
by Lost jewels lazygame on 2022/03/20 20:45
App freezes Says it’s backing up but hasn’t uploaded any of my pictures in the last year. Plenty of space just doesn’t work.
Sells you picture frames
by Short Stuff Mc Funkenstine on 2022/03/17 14:52
Finally turned notifications off. All this app does is push you notifications about 46% off framing your photos. What a joke
User friendly
by whopper16 on 2022/03/13 20:46
I love this app
Not the best
by Elena_m987 on 2022/03/12 17:17
My biggest issue with this app is that some pictures don’t show the dates even when on my phone they had a specific date or if you take a photo from an app that’s not your iPhone camera it won’t upload the date either. Also the app just forces you to upload all your photos, you can’t individually pick photos to upload also. Everything else works good but these are features that should be included in the app. If I wasn’t a Verizon customer I’d use another cloud storage.
Poorly built
by melliott79 on 2022/03/09 09:43
Verizon is one of the largest companies in the world, and you can’t figure out that if we are forced to leave our phone screen on indefinitely with the app open in order to upload our pictures and videos, that the LEAST you could do is give us a sense of how many items are left to upload? I have over 100gb of photos and such to upload and I’ve been working on this over nearly a year! And I still have no idea where I’m at, because this app doesn’t seem to track that stuff. I swear, Verizon does these things just to piss us off. This should be a simple, easy thing to add to an app like this.
Disappointed
by Kalexander85 on 2022/03/05 18:10
I have the setting set to backup automatically. This feature does not work and I have to manually log into the app and back my phone up. When I used the iCloud back up, I had no issues and it backed my phone up when it was charging at night. This app does not do that unfortunately.
KatMacJer
by KatMaciJer on 2022/02/28 16:16
Good
Hasn’t worked for over a year
by app_state_student on 2022/02/28 15:56
I used to back my phone up all the time in here but it hasn’t complete a full backup in a year. Backing up contacts has always been a free Verizon service but in the past year it has sucked. I’ve done all the app updates but none of them have fixed the issue. Y’all need to figure out what’s wrong with this.
Awesome
by ckeys707 on 2022/02/21 06:25
Works for me
Doesn’t work
by never again in nyc on 2022/02/19 21:54
I’m paying $20 a month for a product that doesn’t work. The app keeps asking to allow access through another app, requires multiple touch points and then says it’s not available. When clicking on the link in the App Store for app support, the page isn’t even available any more. It’s no wonder so many people are jumping ship for another wireless provider…says a very dissatisfied customer of 20+ years.
Shout out to Jake at the Verizon store on stone spring road Harrisonburg.
by cloud useless on 2022/02/18 00:28
Spent 1 1/2 months with tech support to get my Verizon cloud to work. Spent 40 min with Jake ok with tech support and more I have cloud service. Every time I have been in this store Jake has been tremendous help. Way to go Jake.
The app failed to login to access my 2TB cloud storage
by ptduo on 2022/02/14 15:04
I recently signed up for Verizon Fios and get 2TB cloud storage. Since than I was not able to login to my Cloud storage using this app. It kept saying the username does not have cloud storage yet. I know I do since I was able to login on my desktop and see the 2TB available for files.
Can’t even log in
by EdgarP#20 on 2022/02/13 03:22
Log in to my account and it doesn’t load. Just shows a white screen. Broken app
LOST CLOUD
by VZW Hostage on 2022/02/12 01:20
VZW lost all my content. I was promised no loss in data if I stayed with VZW. I wanted to cancel my service but before I would do that I wanted to secure my Vzw cloud and all its content . And there’s a lot of content Or THERE WAS A LOT 7,000+ pics , docs, contacts. Long story short, After the Rep promised better service, a more competitive plan, a first responder discount , etc. I agreed to stay. (Since I have been with Verizon for decades.)That very day, I left the store, I discovered that the other phone on my account had ZERO content in the VzwCloud App. The discovery was made when I rcvd a text stating my VzwCloud had been deleted and in case this was a mistake to notify Vzw within 30 days to restore all content. This was so upsetting to me I immediately drove back to the store. I was guaranteed that I would NOT lose any data on either phone.... and it has now been 4 months and I do NOT have my cloud content. I am devastated! I had pics, videos, & audios of my father that passed away. So I recommend a storage that you can control and access at any time and most importantly one that protects your memories, like their own ...AND THAT’S NOT VERIZON CLOUD!
Terrible
by Clayburn84 on 2022/02/11 04:25
Please fix this. Not working, need to back up my contacts
Lost baby pictures
by tripletmomkim on 2022/02/06 14:43
I have had this app for almost 10 years. I had all my baby pictures backed up on it. I opened it today to look for a picture. It started backing up and lost all my photos from 9 years ago and not I only have pictures from the last 3 years. How could it do that. I’m devastated.
App not working.
by @maxprime on 2022/02/03 00:08
None of the content in my Cloud app is loading. All pictures and contacts are blank. Please fix.
Ms
by chervilleta on 2022/01/29 23:09
Great!
I would not recommend this app
by 938654gdjitrc on 2022/01/29 08:56
Just as the previous customer stated, the app will not back up, even if one leaves the app open to backup for 12 hours.
Not working
by inhapc on 2022/01/27 01:39
Not working
I. Hate. Verizon.
by Havokversion1 on 2022/01/26 10:53
If I could give this service less than 1 star I would. I have been a Verizon customer for 15 years and they have gotten worse and worse by the year. Unfortunately, Verizon is the only provider in my area so I don’t have a choice. I have tried several times to utilize their overpriced cloud service and every time it has failed. On one occasion, all of my pictures and videos being spontaneously deleted. On another it completely downgraded the quality of everything. I’ve had a plethora of other issues. I’m sick of dealing with this and their service in general.
Unhappy and discussed it
by I will follow him on 2022/01/26 09:11
I’m not getting out of Cloud but I totally expected. I’m going to have some pictures done copies of some pictures I have now to give out his present and I can’t find out how to do that. My unhappiness is getting larger.
Register for what???
by Tronicron on 2022/01/23 22:02
I already set up my account why isn’t also my account for the cloud???
Nice App
by vanshi77 on 2022/01/23 18:44
Really like the Cloud App
Horrible
by TH0211 on 2022/01/22 19:07
This app is the absolute worst! It’s been almost 2 years, and I still don’t have my phone fully backed up to Verizon cloud. The app does not back up while running in the background. The only time the cloud backs up is when I have the app open. This app reminds me of every other Verizon website or app…SLOW and glitchy.
Not recommended
by reevon6068 on 2022/01/22 04:49
I have been trying to reach out to get help with this app and have not yet received any response. I have been paying for this app for years and can’t get the app to back up it looks like it’s backing up but then it freezes. So basically I’m paying for something that doesn’t work. I would like to receive a refund for all the monthly payments I’ve made for something that doesn’t work . Thank you
Verizon Cloud Storage
by engineerdennis on 2022/01/21 12:42
Signed up for $6 monthly fee to store my photos oin the cloud several months ago and few of the 3000 plus photos have successfully been stored
Worth getting
by firewallspyder on 2022/01/20 22:37
I like the fact that Verizon cloud helps me save my favorite pictures
Uploading pictures too over 24 hours to upload.
by anything al do on 2022/01/19 05:37
It took over 24 hours to upload my pics, when I already have them backed up on Google cloud. Not sure what this offers, but I hope it’s worth the effort!
Complete Failure for iPhone
by VZW Failed 123 on 2022/01/18 16:23
Phone to phone transfer - doesn’t work on iPhone Email backup - doesn’t work on iPhone Photos and videos - doesn’t work on iPhone Music - doesn’t work on iPhone Called and talked to CSR and escalated, they said it doesn’t work for iPhones and suggested ICloud as a backup option. Waste of time Verizon. Total Fail.
Words can’t explain the feeling of retrieving what you thought was lost!
by JimBround on 2022/01/14 17:28
I smashed my p
Useless
by ceroalaizquierda on 2022/01/13 16:32
Totally useless system. Unnecessary to begin with. Apple already provides for back up services. In fact, Verizon expressly takes into account the i0hone content transfer in its start up instructions. Why does Verizon provide a duplicate of those services? No need for it. Just a grab for money and real estate on my phone. Why is Verizon in the content transfer business? It’s a mobile phone network. Content is not your thing. All you are doing is getting in the way of users starting up their new phones. And so badly programmed. Nothing works. Now I have to assign a nickname to my message. And i find that there are restrictions on the number of characters, and then the nickname I chose was already taken. Does your staff actually plan on how to impede customers as a goal? Just FYI: “Time wasted” “Just useless” And similar nicknames are all taken.
Difficult to use
by Cgirl112355 on 2022/01/09 17:37
I take partial blame, but I was told if you delete photos off your phone it comes off v cloud. Not true from what I’ve seen. And I’m trying to delete off the cloud and have trouble. Biggest irk is trying to put a photo book together. It doesn’t have my latest photos uploaded. Must be an easier app than this.
It’s ok
by Bduns13 on 2022/01/02 15:55
Will back up some content but not all. I’m missing tons of photos that never back up. Thought was set for auto backup and never does that either.
Very slow
by Khatgirl on 2022/01/02 02:02
I just got my new iPhone when switching my service to Verizon. Was using iCloud storage but was told Verizon uses its own Cloud storage. I have been trying for 2 days already to back up my photos/videos and I still have 2-1/2 years more to go! This is so frustrating! At this point it will take another week to finish, and I’m not using the phone for anything else.
Not Backing Up
by Croweck on 2021/12/30 14:23
I’ve had my phone running on this back up all night and it still isn’t finished!!! It’s just not working!!
80th birthday
by Linwilla euphemia on 2021/12/29 22:51
A wonderful time... but the last time I saw my son in law before he died of a sudden heart attack
Verizon Cloud
by giles2021 on 2021/12/28 18:53
This is the best app I’ve ever used, and I have lots of space for my pictures, videos and contacts. Love this app
Winks
by bcoudxhh on 2021/12/27 00:54
Wonks winks wow eowcwznoa
Verizon iCloud
by this site is horrble on 2021/12/24 19:25
It is horrible. It won’t load ……
Review
by Choplong on 2021/12/24 18:24
So far I am enjoying it!
Not intuitive and no help
by Poguywa on 2021/12/17 05:05
Terrible app.
Great for backups, horrible for drop box
by Ghrutdjsp on 2021/12/17 04:38
The UI is heavily focus on backing-up your devices. I wish they focus more and treat this as a drag and drop files, and have backups as extra features instead. Would like to work on projects at home save it to the cloud and continue the project at work. If you just care about backing up your devices, this is the best app for your money and would definitely recommended. Regards,
Deeply Regret Using This Service
by TopUberDriver on 2021/12/16 10:58
Under no circumstance should you rely on Verizon cloud. Find a different data storage service for your photos and videos. Verizon is shifting all services to app access only, which makes it easier for hackers to get into your account. That is exactly what happened to me. Because I had to access my saved photos & videos on an app for Verizon Cloud, someone standing near me got through to my smartphone from theirs, into my account and deleted my photos and videos of my child, places we’d been, our family tree, documents I had photographed and saved... from 36,000 down to 14,000. Verizon has NO WAY of recovering the deleted data, or they refuse to anyway, and only blamed me for my phone getting hacked. I really wish I had nothing to do with Verizon. Its not worth it. None of their offers are.
Terrible
by mnbvcxzqpowieuryt on 2021/12/12 14:53
Paying extra for cloud space and I’m missing months worth of pictures
Messed up my contacts
by ShanEagle1960 on 2021/12/12 14:19
I ran this VerizonBack up and it is totally screwed up all of my contacts it's changed peoples names over to the wrong numbers and changed the actual numbers within contacts ...this is absolutely horrible! I have thousands of contacts dating over years of business and now this download has totally devastated my contact listIs there anyway to undo this?
Not sure what I get
by DavidSimonSalesMaster on 2021/12/12 13:18
Not sure what I get anymore. Photos haven’t uploaded since April. Not sure what this app really does that is beneficial.
Deleting
by Fort Lauderdale girl on 2021/12/11 01:14
No idea how to delete
I previously backed up my iPhone to pc. These photos where not backed up yo Verizon cloud
by Manny Gale on 2021/12/08 21:52
I previously backed up my iPhone to pc. These photos where not backed up yo Verizon cloud
Missing 2 years of pictures
by oof oof oooooooooooffffffff on 2021/12/08 00:37
Missing many many many pics
Ownership hacked business
by lorimoretti1 on 2021/12/06 19:58
You will get hacked and they cannot tell you how and the fraud dept is a joke
Mother goose gospel
by flutterwonder9102 on 2021/12/05 19:33
Mother goose gospel volume 1 VHS Mother goose gospel volume 2 VHS Mother goose gospel volume 2 DVD Mother goose gospel volume 1 CD Mother goose gospel volume 1 songbook Mother goose gospel volume 2 songbook
Can’t view any of my pictures
by Theytakeyamoney on 2021/12/04 20:53
I’m crying, I can’t view any of my backed up pictures and all of sons baby pictures are gone now.
Verizon cloud review
by just dee vaz on 2021/12/04 08:35
It’s a waist of money… I’ve been going on 2 months trying to back up my phone with this crap
How to download when the phone pauses?
by bettywilliams on 2021/12/03 15:46
Can’t keep the phone open to do the download. Why doesn’t it download when the phone is on pause?
Great
by roganlen on 2021/12/03 05:23
Love it
iPhone 12 Backup Problem
by ryanlrandall on 2021/12/01 21:56
Version 21.12.6 will not Backup on iPhone 12 Pro Max. Always get the “red” cloud icon.
Good
by amu100 on 2021/12/01 07:30
Good app
Doesn’t work. Hasn’t backed up 1 photo.
by angiekmac63 on 2021/11/30 02:43
Itit It
Not reliable at all
by KMBach on 2021/11/30 01:14
I have tried and tried to backup my phone many times and it never backs up. I have been trying since January 2021!! Don’t know why I spend money for this every month!!
Love this
by stkoss on 2021/11/30 00:22
Great program
Doesn’t work
by jefe618 on 2021/11/29 18:53
Verizon’s Customer experience is so universally weak. Was hoping this app would work but alas diaaster
I cloud
by Logistics Sarge on 2021/11/29 18:24
I too have same problem with this app. I have a iPhone X and I haven’t been able to backup anything with this app. I wouldn’t recommend it until someone clear this up.
Back up does not capture everything
by Cjrkent7697 on 2021/11/28 21:19
I can never find the information in my cloud after it is backed up
Disssatisfied!
by disssatisfied! on 2021/11/27 22:13
Hasn’t worked right ever. But they don’t fail to collect the payment!
Process is not easy
by CamilleNel on 2021/11/27 21:43
Too complicated to get pictures uploaded. No examples
Delete
by th@y3r on 2021/11/27 13:28
I wish there was a simple to delete pictures you no longer want
Doesn’t even open
by Myztyqui on 2021/11/26 23:27
The app doesn’t even open for me. It’s always on the Verizon screen with the little circle. Can’t use it at all. I have an iPhone XR
Terrible
by Bruh Bra Broheimian Brosef on 2021/11/25 19:15
This tool is clunky, not efficient or intuitive, and not a reliable source for backing up content without intervention. It should work just like Google photos, seamlessly. It doesn’t even backup all photos on my device, it seems to choose which ones to backup on its own, even after I intentionally select them for upload.
Never works
by FBC Salinas Pastor on 2021/11/25 05:25
I have tried backing up photos/videos for a month now and nothing ever works. I will be canceling very soon. Don’t waste your time with this. It’s a joke!
Backup never completes
by JacobP1972 on 2021/11/24 14:02
What else to say?
Multiple items select
by sak001x on 2021/11/24 00:13
There needs to be a better way to select multiple items like googles swipe method
Cloud
by nnpank on 2021/11/23 23:48
Won’t back up and it doesn’t work
Verizon cloud
by Marcbrown12 on 2021/11/23 23:08
What are used to be free on Verizon, they are now charging for. And just to add insult to injury, when they back up your contacts, they do not back up the notes. So they are asking you to pay more and get less. Also there does not appear to be any way to have this done automatically as used to be done a few years ago with Verizon’s other back up service.
Nice
by Laptop-6MPGRD45 on 2021/11/23 19:21
Nice to know that these items are backed up some where.
Can’t find get started
by vigdseT on 2021/11/22 18:31
Can
Completely worthless
by gwapodude54 on 2021/11/20 17:49
Verizon wireless does not keep up with its software,or its customer’s acct. info because I entered the username & pw ,then was asked for an old security question which I changed. It then asked me to change my pw 3 times! This is unacceptable and frustrating.
Not the best yet.
by skeeterray65 on 2021/11/19 22:06
I pay for a subscription including Hulu Disney and ESPN and yet they have yet to show up. They do not answer their telephones and pass you from one tier to the other with no answers should’ve been one star
Contacts backup fail often
by JDC1SR on 2021/11/19 16:35
While sitting in medical facilities with WIFI disabled, LTE had full 4 bars and attempted to backup contacts to Verizon cloud and would not finish, continued to fail.
Pain
by MikeFoz88 on 2021/11/19 02:30
Can’t back up music it’s a pain
Verizon Contacts
by BigPHuckStick69 on 2021/11/17 20:57
Corrupted database for 3-5 years and no one from Verizon or Apple or Verizon cloud can fix it. Zero zilch nada !!!!!
Verizon cloud
by Mason Misty and Sargent on 2021/11/17 15:05
I am so thrilled I thought all my photos were lost when I went from Samsung to IPhone and now Verizon cloud found them all and loaded to my I phone Thankyou so much for finding all of them to my phone
Michelle Howell
by Michellle GSD on 2021/11/16 21:19
This is the THIRD (3rd)😡😡😡 time my Verizon cloud has stopped backing up both videos and photos, reason for this is unknown to me!!! Last time it was for over 18mos!!! Currently, I am struggling... spending H O U R S trying to catch up saving over >100 videos and an unknown number of photos. Neverrrrrrr after calling, do I receive a reply from tech support to determine WHY videos and photos have NOT been stored. Currently shows my backup is over 4 months behind!!! I waste $$$ every month for nothing! No telling how many contacts are not saved!!!!!
Good app
by bigbri18436572 on 2021/11/14 22:19
I like it
It not back up my thing I got
by Reanamon on 2021/11/12 04:35
Ples fix it so it can do back up it not show a Orange light it still show green light Ples fix it asp
Love it
by number one2 on 2021/11/11 17:37
Love it!!
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Works well, but is incredibly slow to upload
by 4sReviewer on 2020/12/26 15:20
General warning - I have about 200 GB worth of pictures on my phone, and backing it up for the first time is unimaginably slow. Now 200 GB is a lot, and the app does warn you it “may take a while,” but it takes about 30 seconds a picture to upload to the Cloud the first time. And you also have to leave the phone on and the app open to upload the first time (it won’t back up if you’re doing anything else on the phone or if the phone goes off). I have now left my phone on, connected to the app untouched for 12 straight hours, and I’ve only uploaded about 250 pictures/videos. I have normal high-speed Internet, so it’s clearly the speed of the uploads on Verizon’s side, which is seemingly old dial-up modem speed. Uploading the same amount to Apple’s servers via the iPhone’s/Apple’s cloud system takes about an hour for the same amount of data. I wouldn’t pay for the storage, but I suppose if you’re getting it free, and you have the patience of a saint and don’t need your phone for a couple days, then it’s great! For the 200 or so pictures that have uploaded, it seems to work well. Pictures open, there is some intelligence to the organization, and it’s easy to access via the app. I imagine as you take pictures and it auto-backs up, it’s fine. But again, prepare for upwards of a week with the phone connected to the app doing nothing else in order to upload a couple thousand pictures for the first time.
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
I’ll tell you what’s up
by Redhead from Venus on 2020/07/03 15:07
I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics. Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.
LOST CLOUD
by VZW Hostage on 2022/02/12 01:20
VZW lost all my content. I was promised no loss in data if I stayed with VZW. I wanted to cancel my service but before I would do that I wanted to secure my Vzw cloud and all its content . And there’s a lot of content Or THERE WAS A LOT 7,000+ pics , docs, contacts. Long story short, After the Rep promised better service, a more competitive plan, a first responder discount , etc. I agreed to stay. (Since I have been with Verizon for decades.)That very day, I left the store, I discovered that the other phone on my account had ZERO content in the VzwCloud App. The discovery was made when I rcvd a text stating my VzwCloud had been deleted and in case this was a mistake to notify Vzw within 30 days to restore all content. This was so upsetting to me I immediately drove back to the store. I was guaranteed that I would NOT lose any data on either phone.... and it has now been 4 months and I do NOT have my cloud content. I am devastated! I had pics, videos, & audios of my father that passed away. So I recommend a storage that you can control and access at any time and most importantly one that protects your memories, like their own ...AND THAT’S NOT VERIZON CLOUD!
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Unsatisfied customer 🙋🏻‍♀️
by bluhbleo on 2021/08/09 03:32
This app is the only thing that bugs me (I love my Verizon tho) it’s frustrating going back and seeing the same pictures I had deleted more than once! Not only that I can’t even view the pictures it backed up from my phone so I have to use my IPad when I’m trying to upload/backup pictures from my phone. It’s slow and until this is fixed I will no longer use this app. I am a current Verizon customer and this comes as part of our phone plan so I decided to give it a try. It has 600 GB and I only used about 1% of that. The results were not as I expected, I should have stuck with ICloud to store my photos. Please help make this experience better for your customers because I know how frustrating it can be trying to store precious memories and the app isn’t cooperating. I hope this review helped someone.
My Cloud hasn’t backed up my photos since March 2021
by Precise7 on 2021/08/16 16:22
I have been with the Verizon Cloud since 2015; however, over the last two years I have experienced long periods of my photos and videos not be uploaded to the cloud. The first time it happened was December 2019 and my photos didn’t upload again until April 2020. Everything went back to normal until March 2021 when the issue returned. I’ve reached out for support two times with no solution or follow up. I am frustrated because I pay every month and have not be able to backup my photos. I love the idea of this app when it works but the inconsistencies of its design leave me disappointed. At this point, I wouldn’t even know how to leave or get all of my photos SMH. Be careful in making the choice to get this app.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
Good app but if I could make a suggestion…
by damgr8 on 2022/05/22 01:55
Well made app overall but I would like to make a suggestion/ request to the developers. At present, when you’re uploading multiple items, there’s an indicator bar near the top of the screen, but it’s not accurate and there’s nowhere to view the overall upload status. I think it would be great to add a screen that would show the status of all current and pending file uploads.
Useless for anything beyond Photos library backup
by trixivian on 2020/12/09 15:11
I subscribed to the Do More Unlimited 2020 plan because I thought that the 600 GB of included Verizon Cloud storage could potentially replace Dropbox for me, but I was wrong. The Verizon Cloud app can’t do anything except back up your Photos library. Why can’t I upload files from the Files app? What even is the point of a cloud storage service that you can’t use as a cloud storage service? I’ll change my mind if and when the Verizon Cloud team fixes this absurd, glaring oversight, but for now I’m very disappointed with this app. Two stars instead of one because at least it can do SOMETHING.
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
A Wonderful Place to Visit!
by Mvkoke46 on 2021/07/30 15:15
So glad to be able to store so many treasured memories in a safe place. I’m able to tell so many stories from my photos. People wonder how I got so many of the things that I have. I value the vault of images as they allow me and others to experience the past together. I can bring up a picture from almost every phase of my life. Not many people are able to do that. Thanks!!!!
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
Not working
by Jrcope1218 on 2021/07/01 14:09
For the last month or longer I have been trying to back up my photos and videos and for some reason it wants to back up photos and videos that are already in the cloud. Then when it gets to a video the app locks up and you have to close it down. Not sure what’s going on but it is frustrating. Hopefully this will get fixed very soon as I have years of pictures and videos backed up to the cloud.
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Cannot backup anymore after latest update
by marsmoonearth on 2021/06/17 01:48
I keep seeing ‘scanning for media, backup will start shortly’ and never starts. I changed the auto lock to never, WiFi connected, kept the app open on charge whole night and still didn’t upload single photo. I uninstalled the app, then reinstalled but still no luck. I restarted the iPhone thinking some issue there and with reboot it may clear but no luck. I contacted Verizon customer service, tech support, they told me to do the same thing as what I did and couldn’t resolve. They ended up creating ticket and I am now waiting. I am giving 1 star for obvious inconvenience and no resolution.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
I. Hate. Verizon.
by Havokversion1 on 2022/01/26 10:53
If I could give this service less than 1 star I would. I have been a Verizon customer for 15 years and they have gotten worse and worse by the year. Unfortunately, Verizon is the only provider in my area so I don’t have a choice. I have tried several times to utilize their overpriced cloud service and every time it has failed. On one occasion, all of my pictures and videos being spontaneously deleted. On another it completely downgraded the quality of everything. I’ve had a plethora of other issues. I’m sick of dealing with this and their service in general.
Slow & Stupid backup rules.
by aeffects on 2021/04/03 20:12
You have to keep the phone on, and stay on the app to complete the backup. Uploads take a long time... I’m on a gigabit connection with about 450mbps via WiFi, yet it takes 15-30 seconds per photo. Also it gets stuck on every 10 or so photos/videos. So changing settings, I.e.: display timeout to Never, and walking away for an hour or two isn’t as clever as one would think. For perspective: I downloaded this app around 9-10am,,,,, it’s currently 4:10pm, and it’s backed up contacts & 350 photos and videos. No one has time to watch this thing choke up all day...
M
by mpainter323 on 2022/04/28 21:20
I’ve had this for many yrs and I was paying for it and one day I went in used my information to login in and it said that they didn’t have me on file so I tried to reset everything and the same thing happened again so I called about it and the rep said that they don’t know what happened and pretty much said that I lost all my pictures that I had saved of my family and my daughter when she was born the car accident that she was in so I’m not happy why pay for something if u can’t go back and use it
Not the best
by Elena_m987 on 2022/03/12 17:17
My biggest issue with this app is that some pictures don’t show the dates even when on my phone they had a specific date or if you take a photo from an app that’s not your iPhone camera it won’t upload the date either. Also the app just forces you to upload all your photos, you can’t individually pick photos to upload also. Everything else works good but these are features that should be included in the app. If I wasn’t a Verizon customer I’d use another cloud storage.
Great for backups, horrible for drop box
by Ghrutdjsp on 2021/12/17 04:38
The UI is heavily focus on backing-up your devices. I wish they focus more and treat this as a drag and drop files, and have backups as extra features instead. Would like to work on projects at home save it to the cloud and continue the project at work. If you just care about backing up your devices, this is the best app for your money and would definitely recommended. Regards,
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Very slow
by Khatgirl on 2022/01/02 02:02
I just got my new iPhone when switching my service to Verizon. Was using iCloud storage but was told Verizon uses its own Cloud storage. I have been trying for 2 days already to back up my photos/videos and I still have 2-1/2 years more to go! This is so frustrating! At this point it will take another week to finish, and I’m not using the phone for anything else.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
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