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App name
Verizon Cloud
Description
Cloud storage for your mobile devices. Easy to backup, search and share. Sign up today for 600 GB or 2 TB of storage and your first 30 days are on us. Features: • BACK UP your photos, videos, contacts and more to a secure cloud storage • SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, tablet or computer • PRIVATE FOLDER with PIN-protection for your sensitive content • ORDER PHOTO PRINTS & GIFTS using your favorite photos in app • CREATE MOVIES AND CUSTOMIZE PHOTOS Make masterpieces with music, filters and fun stickers to share • FLASHBACKS – Relive your memories from past years with weekly photo flashbacks • CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen • SHARE select media content from your Cloud using your favorite native apps Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos, contacts & more! The verizon cloud app can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. New Verizon subscribers: Download and install the verizon cloud app on your iPhone for a 30-day premium trial of 600GB or 2TB of storage. You will automatically be billed $5.99/month or $12.99/month, respectively, once the trial ends. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support. *Data charges apply. View the complete Terms & Conditions at: http://www.verizonwireless.com/support/cloud-legal/
You’re a con
by Deon 64 on 2020/12/03 21:40
You are a liar and a crook, and money is your God. Jesus loves us even though we are that way. We all need to repent to Jesus
iCloud
by Busdrive on 2020/12/03 08:16
Backup seems to take way too long and ends up not happening
Not working -Share Plan 2TB
by NanaSherrie on 2020/12/02 16:45
Not working at all
Great memories
by nike poet kenji on 2020/11/30 03:11
Enjoyed all photos takes you Back inside the moment they Were taken.
A comment
by M.Larry on 2020/11/29 12:04
The Verizon cloud storage has been a big success for me
What day, and the time, location in Folsom
by Minimika70 on 2020/11/28 12:17
ThTo Drme, I it is a great honor
Day is home away from home
by 15,000 feet on 2020/11/26 01:27
By Dolly it wasn’t too bad it brought back some memories today I haven’t seen for quite some time so it was quite entertaining
Absolute trash
by TheGlickster71 on 2020/11/20 00:44
Will only say there was an error reading the QR code and suggests I use manual setup. The manual setup doesn’t see the WiFi network that I am on.
Cloud
by RLC657575 on 2020/11/17 16:05
I
Garbage
by cffhvjfvjcbvdvjvfchjfcbnkg on 2020/11/16 22:12
Not worth my time
Cloud
by 1coolj on 2020/11/15 05:23
Your right if you have a back up good luck. Because the cloud is out there somewhere
Good size storage, but slow data transfer
by If youtube was never invented on 2020/11/13 15:38
The transfer speed to back up to the cloud is much slower than Apple cloud. I have ultra fast connection, but limited on Verizon’s end.
The cloud is running very slow. Not good😩
by Gods Elect on 2020/11/11 08:14
It’s r Yygdgkk
Awkward and less than functional
by Jaffrey on 2020/11/10 10:16
Let me get this straight - the screen must be on, and the app open for this to back up anything? Yeah, that’ll be realistic for 47GB of photos / video.
Backup gets stuck on one video
by ThereThatBaby on 2020/11/09 11:23
When backing up the phone, it gets stuck on one video and won’t go past it. It doesn’t matter how good the internet is, it won’t do it.
Pictures
by hollisharpjack on 2020/11/08 18:42
They are great
Issues
by KD power on 2020/11/08 16:22
Backup stalls. Hope this gets better but it won’t backup all my photos
Impossible to cancel
by DF Phillip on 2020/11/08 14:22
We have been trying to cancel our cloud subscription for 6 months, but keep getting charged every month
Icloud
by DebbieDoesDiners on 2020/11/06 13:01
I am not tech savvy & was unaware of this ICloud storage. I thought I had lost all my older photos.
Confused
by seasoned woman on 2020/11/05 01:55
I’m having trouble finding photos and have just recently found some on my phone that aren’t mine. Interesting??? So on one hand it’s great and on the other worrisome.
Won’t upload
by DebGrnwt on 2020/11/04 01:09
I’m not happy, my photos won’t upload and no one at Verizon can help me.
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Cheryl D in Roseau, MN
by cdwathne13 on 2020/10/31 03:11
I feel snug-as-a-bug with all my stuff safe up here in this Cloud. Thanks for this creation!
Horrible
by Kev. S on 2020/10/30 23:48
Does not work for the iPhone 12 Pro
Love Cloud
by Mary Lauren Hoggle on 2020/10/26 13:14
I love the cloud because in case I have to switch phones I don’t lose all my contacts and pictures and music
It won’t backup all the photos in my phone. Only some.
by alva med on 2020/10/25 18:08
It won’t back up all the photos in my phone
Horrible user interface.
by beemie9629185 on 2020/10/25 07:05
Take notes from google drive or Dropbox. This app is nothing comparable. Can’t even create a folder in the mobile app to organize files and pictures.
Sent photos
by malimoon1 on 2020/10/24 23:56
I wish the cOpportunity to save pictures that are sent but not saved. If I like a picture so much and I wanna send it to someone and then I failed to save it to my phone that photo was lost forever. I just wish there was a way you could do that.
What happened to my photos
by Air Force momma on 2020/10/24 21:02
I have had the iCloud for years. And today I went to look for a photo. And half of my photos are gone. How can I get them back ???
Mr. Lawrence Baldwin
by baldizaro on 2020/10/24 17:25
B
VERIZON DELETES YOUR CONTENT IF YOU DON’T “UPGRADE”
by ehh1026 on 2020/10/20 17:00
Do not use this app. You are at risk of losing all of your content due to “non-upgrade,” whatever that means. I lost all of my photos from 2017 and earlier because apparently I didn’t “upgrade.”
Backup isn’t working
by Been0928 on 2020/10/18 12:48
Verizon iCloud hasn’t backed up any new pictures since May! Every time I try to do a manual back up, it’s taking HOURS to back up one picture (if I’m lucky). I’m afraid to delete and reinstall as I don’t want to lose anything that’s currently been saved. Extremely frustrating; especially when I’m thinking of upgrading to a new phone but won’t until I know all of my stuff is safe!
Backup takes forever!!
by peeches503 on 2020/10/16 00:11
My phone hasn’t been backing up regularly like it should and it’s taking all day, literally hours and still is slowly backing up. I don’t get it
Verizon Cloud
by VerizonWho? on 2020/10/15 05:09
Not worth the price, as it only backs up when I manually do it myself!!! The iPhone is misrepresented by Verizon as sales does not inform you prior to purchase of iPhone that you must have a WIFI ISP to do all Apple IOS updates! Extra $$$! ICloud comes standard with phone, yet limited backup so you have to pay additional $$$! It’s all about the money? I cannot wait to go back to Android. Verizon teaming up with Apple iPhone was mistake & lost my respect & their credibility. What’s in the best interest of the customer??? I was a wireless Call Center Corporate Manager prior for many years & we were ranked highest in nation because we in Customer Service cared with passion, always looking for ways to save our customers money. I had been pleading with Verizon to get on Auto Pay since September 2019 & told no over & over again as I simply requested my Auto Pay to be taken on 4th of each month. They told me it cannot be done UNTIL one bright Agent in my 10th month informed me all that was needed was a simple bill cycle change! Amazing! But NO credit for their lack of knowledge? Nothing! I have reservations all the time with Verizon...they don’t put the customer first anymore. Sad.
Make it simple
by TeamLP68 on 2020/10/14 16:19
This needs a more simple feel to it. Have an option if I delete from phone or cloud they replicate and or vice verse.
I love cloud need to learn more but I sort of enjoy it for sure
by loving me some pandora on 2020/10/13 03:59
I love cloudb
Horrible
by sdksksb on 2020/10/12 07:54
When attempting a content restore, my pictures were scrambled out of order and mixed up with all the others, despite sorting them by date. I contacted customer service and they said that I would have to manually sort my pictures into separate folders. This is time consuming and frustrating. The point of this app is to be able to store your data and return to it properly, not come back to it only to find it in a big mess.
Missing pictures and text
by Angels fan75 on 2020/10/12 00:40
Missing a lot of important text and pictures. Can not retrieve
Beware
by jonses 44 on 2020/10/08 17:06
Verizon will delete your cloud account with absolutely no warning and say it “was at your request.”
Crash and burn
by Lambennett1893 on 2020/10/08 14:31
This app does nothing but crash. I’ve been with Verizon for about a decade. I’ve consistently used this to backup my photos. It won’t back anything up now, it constantly crashes before it can actually back anything up. Half the time all of my 10,000 photos disappear. This is a huge inconvenience. Clicking app support takes me to a gateway timeout page. What the crap, Verizon?! This is something I pay for and you can’t get it together!
Good Luck Getting the App to Work
by ZachandMarie on 2020/10/07 04:42
I uploaded pics from my old iPhone onto here so I could transfer them to my new one. The only problem is everytime you try to do anything on the app, it crashes. This is constant, and if you actually are able to start downloading a pic to your phone, it will fail everytime. This is not a valid way to store images, you can put pics on but that’s it. Use some other cloud storage service.
Buggy on iOS v14
by justifiedfan on 2020/10/06 03:22
The app will close by simply trying to scroll through a large amount of photos in your cloud storage or touching the home menu bars in the top left. Often it gives a message that I have no photos in my cloud storage when in fact there are over 1500 photos.
Pictures of wonderful memories I love to see over and over
by Soapnut on 2020/10/05 22:09
Thank you for filing all of my beautiful memories. Please keep them all safe for ever. Thank you
Cloudy
by hunterharry on 2020/10/05 15:55
Very very slow. I’m taking away my five stars.
Forced change
by BFJ71 on 2020/10/05 03:00
Went into my “my Verizon“ app tonight and was forced to download this app so I could pay my bill, yet every time I try to navigate the app it crashes, after the tenth crash I am changing providers, All o wanted to do was pay my bill, extremely disappointed
Crashes
by manon90m on 2020/10/04 23:40
Crashes all the time. Needs work. iCloud works great!
Enjoy
by bateman05 on 2020/10/04 15:30
Life
Great product
by Mxmsk on 2020/10/04 15:07
Thanks to the help section was able to figure out the profile issue I was having. Would love to print more for my kids memories
App broken in iOS 14.0
by disappointed2-2-2 on 2020/10/04 08:57
App worked ok until I installed iOS 14.0. First it was crashing every time it started to back up; I finally deleted and reinstalled it—now it crashes without even opening. Why pay for cloud space that doesn’t work!?!
Pictures
by Tabakian on 2020/10/02 15:18
This program is making it very difficult to share photos from the cloud. Keeps erroringand says it can be done
This is horrible
by Ken from Bethpage on 2020/10/01 20:52
Back up running on & off for 3 days and not backing up all pics Pales in comparison to iCloud or OneDrive
Constant crashes
by trishpizz on 2020/10/01 19:20
The app crashes constantly. It’s very frustrating
Doesn’t recognize or backup all photos
by Rayyyzzz on 2020/10/01 15:50
I have 600 GB of space and 500 MB worth of photos. Unacceptable and obviously Verizon should stick to cellular service and not branch out until all of this other stuff that they can’t even keep technically sufficient.
Out of iCloud space?
by crdavis2 on 2020/09/29 22:44
I have nothing but 5 photos, no documents, no music, no contacts. I’d sure like to know where all the space is being used, not on my account.
Crashes repeatedly
by edd.henderson on 2020/09/29 19:20
Every time I try to open this app, it crashes within 30 seconds. This can happen 10 times in a row. Completely useless. And I can’t delete it and reinstall without losing everything in my cloud.
Instructions
by Ssucceeding on 2020/09/25 16:54
More instructions required
iOS 14 update
by AcousticJoe on 2020/09/24 20:24
App now only crashes. Cannot access photos, contacts, and documents. Deleted and reinstalled app and now nothing. Update your app please and I hope we can get our data back. We’re all only getting a canned response instead of fixing the app.
Not seeing photos
by sheltered spirit on 2020/09/24 16:11
Organizing of image not working. Photos not displaying. As I write this review I cannot even see th words. All I’m seeing is the cursor act the page. Terrible.
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
Does not work well with new iOS14
by joy taylor 121426 on 2020/09/23 01:18
Please update your app! It has not worked properly since the iOS 14 update!
Recent update keeps crashing
by tingoko on 2020/09/22 03:00
Idk if its the new IOS update or the new Verizon Cloud update, but now the app keeps crashing when i try to back up my photos. Aside from that, I wasn’t really feeling this cloud anyway. It’s really slow to back up and the fact that you need to actually keep it open the whole time is a pain. No wonder Verizon just “gives” away 600gb for free with certain plans lol Google photos was way better and faster. Its been a long time since Ive had an iPhone so I cant compare to iCloud.
Cloud backup
by -@Dan@- on 2020/09/21 18:52
The process meeter hangs or stops without and info to what’s going on. After many attempts to remedy to slow uploads nothing i can find will help.
Nothing but Fustrating
by Shilou10 on 2020/09/21 01:50
After backing up all my photos, I’ve had the most difficult time accessing it on my PC and Verizon website. I wouldn’t recommend.
Verizon Cloud
by BlueMoonRising#1 on 2020/09/19 14:23
I have been with Verizon for OVER 20yrs and I have had some minor issues but in the long run, I find Verizon #1! It pays to stay.. I am Very impressed with all the apps available and the cost all with ONE location instead of several 🙂🙃😉.. Tech’s are always there to help with any situation or issues that you may have. Thank You Verizon 🤗
Bigkahuna
by Jwilburlang on 2020/09/19 13:05
App keeps closing. Can’t look at photos or videos cause app closes as you open it up won’t let me do anything! Ugh!!!
App crashing
by Sam2821549 on 2020/09/18 18:46
The cloud app is crashing after an update to iOS 14. Don’t upgrade your iOS until after this app is upgraded.
Losing my contacts
by Orchid buff on 2020/09/17 13:16
I appreciate being able to back up my picture files and my contacts, but sometimes I lose my contacts and cannot find them again. I don’t know why they disappear. The app is not easy to use and I cannot visualize my contacts on the iCloud.
Love it
by monica otr trucking on 2020/09/15 22:26
I love this app I am able to save my photos and videos securely, I take joy in being able to scroll and see them saved in iCloud and also having the option to print my pics out or make cute little gifts through phone cases etc
Verify Verizon
by Menauru46 on 2020/09/12 03:31
I have been a Verizon customer for over 10 years and loving it! Great job Verizon.
Not working well
by sperl21 on 2020/09/11 23:49
Worked wonderful to about 700 pictures and now it won’t back anything up. I’ve let It sit for 9 hours and still doesn’t work. Not paying for it much longer
Verizon Cloud backup
by EvanMiaKenz on 2020/09/11 16:16
Maybe it’s just me, but this backup seems to take forever. It has been “backing up” for over three days and never seems to finish.
Unhappy with this garbage
by jmters on 2020/09/10 18:18
Have no idea how to use it! It totally worthless to me. You have different icon, how am I supposed to know what there for?
Why am I forced to upgrade my device to hold contacts?
by eugenex3 on 2020/09/09 05:18
This is a total rip off
Verizon cloud
by ask heating&cooling on 2020/09/09 01:23
Works great
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Stopped working
by mommy.ellie on 2020/09/03 19:04
I used to love this App, however it stopped working over 4 months ago and when it did work it was extremely slow with uploading my content. I am extremely disappointed!!!!!
Me
by T top back on 2020/08/29 01:56
Great
Transfer out of Verizon Cloud
by Dlsmith65 on 2020/08/28 12:43
There is no way to do a mega transfer off of the Verizon Cloud.
Backup fails
by mbrasley on 2020/08/27 14:45
I’ve been having an issue with my phone backing up. I have tried deleting the app and reinstalling the app with no luck. I have tried reaching out to Verizon and unfortunately had no luck with tier 2. I would like to get some assistance with this however cannot find any customer support phone number that can assist with this.
Slow
by Time 2 Switch? on 2020/08/25 21:17
Only have a few videos & pictures which are not large files that I’m trying to upload to Verizon Cloud & it’s been almost 2 days & still says in process. I used another cloud storage program (which I won’t mention) & that only took about 3min to fully upload
Backing up
by Revered Jim on 2020/08/24 01:22
It always seems to be backing up but never finishes. Why?
Worked great until
by rebalilnel on 2020/08/23 18:14
Worked great until recently decided it was going to not upload photos and I have tried litterly everything and it still won’t back up my photos freezes on the first photo
Nice memories
by Doobe Doo on 2020/08/23 17:37
Ruby and Callie best friends
Lost photos
by F=U on 2020/08/21 01:19
Lost all my photos
Transfer contacts from other device doesn’t work
by Rick- 137 on 2020/08/16 22:55
My new phone will not retrieve contacts from my other phone. They are The same exact phone...
Back up freezes. Does not work
by fitzchop on 2020/08/14 01:57
Been over a month that I have been tryi G to do a backup The process has frozen Just shows a statement that reviewing g data. Backup will continue shortly Thus has been going on for over a month Have reset the app three times This was recommended by the Verizon store Does not work What the hell is going on? Thomas F Harris II Atty
Erased Important Information
by TERRELL69! on 2020/08/12 23:39
It erased all of my contacts and my important information
Hidden charges everywhere
by Oisin-1135574321 on 2020/08/12 19:22
If you do anything and I do mean anything there is a charge - better to move to another company
App freezes often
by JCM987123 on 2020/08/12 02:41
Has lots of trouble uploading the stored pictures
Verizon
by GMTamilia on 2020/08/05 00:03
Luv u! Best one out there!
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Good Bye! Dad! Thanks for all fun & your guidance & Love
by Diane & Tim on 2020/08/01 19:37
Family close: Mom & Sons: Diane, Scott, Paul, & Jeff. 😢🙏❤️
Too expensive
by NutleyRose on 2020/07/31 17:25
No point in having Verizon cloud
Confused
by carson Raw on 2020/07/28 22:23
I still don’t get it if I download this app I get 500GB and then 30 days later I get charged or is it when I get the 2TB then do I get charge. *please answer*
Don’t know what I am doing.
by duanniesess on 2020/07/27 05:47
Don’t know what I am doing
The cloud
by Carefree gal on 2020/07/27 02:23
Love it !
KING TUT OWNS IT TO MUCH MONEY Y GOLD
by KING TUT OSIRIS LORD on 2020/07/23 07:41
KING TUT
Hard to navigate
by LoyalCustmer on 2020/07/22 03:48
I don’t understand why a backup doesn’t run behind the scene. I have to manually back up my photos & it’s literally taking days to do so because the app doesn’t seem to run without it being open any other functions running simultaneously. Perhaps I’m doing something wrong but it should be much more straightforward.
Doesn’t work
by jeff9285 on 2020/07/21 02:30
Looking for it to work since December 2019. Verizon still working on it.
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
I’ll tell you what’s up
by Redhead from Venus on 2020/07/03 15:07
I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics. Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
App is worthless
by HLT022 on 2019/07/14 19:02
Cannot mass delete old docs. Have to manually select. I have old docs from early 2000 want to delete to free up space. You must manually select one by one. Same problem if you go to website from your desktop. Called customer service said unreasonable for me to manually select over 20,000 documents. They could do nothing and said app only allows you to backup and limited deletion capabilities it’s meant to download. Worthless app and customer service not helpful. Their solution, buy more storage. Waste of time and money. Total ripoff. Would give zero stars if I could.
Changed phones
by Jrrj white on 2019/09/15 11:42
So I bought a new phone, set it up, and thought I was ready to use it. Well I didn’t have all my pictures or anything else, all because I had to reset it multiple times during a 24 hour time frame, trying to locate my stuff. After I downloaded my Verizon cloud, all of pictures were there.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
UGH!!!!! Horrible
by Destini0820 on 2018/01/30 15:29
Okay I’m getting frustrated now. Something tell me to rate the app ha perfect because I’ve had nothing but trouble. I go to the reviews and not only am i but other people are wondering why the same thing... THE LIBRARY WON’T BACK UP!!!!!! Helllllp me this is horrible! Then y’all have the nerve to want somebody to pay to use the app please you won’t get a penny from me this is unacceptable!!!
Disappointed
by fliwayne on 2018/08/30 09:28
When you pay your hard earned money for an app, you expect it to work every single time that you open it. Unfortunately for me that's not the case. Sometimes it misses images and videos. I back up my contacts and it doubles them. I edit images In pictures and when I back it up in Verizon cloud, it's the original image. I could go on with complaints but the bottom line is, there's allot of improvements needed.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
Ordering photos
by Batman8201977 on 2018/07/05 00:30
After instantly realizing I had ordered a photo in the wrong medium: acrylic instead of canvas, I was informed that there was no way they could cancel the order even when I called immediately after placing it. BUT then they immediately refunded my money after I received BOTH items! That’s what I call customer service.
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
Verizon Cloud
by BlueMoonRising#1 on 2020/09/19 14:23
I have been with Verizon for OVER 20yrs and I have had some minor issues but in the long run, I find Verizon #1! It pays to stay.. I am Very impressed with all the apps available and the cost all with ONE location instead of several 🙂🙃😉.. Tech’s are always there to help with any situation or issues that you may have. Thank You Verizon 🤗
Terrible.
by emoprincess92 on 2017/11/20 01:59
Didn’t give me a warning that all my pictures were going to be deleted off it, so I didn’t have them backed up to anything else because obviously I thought this Verizon cloud thing was better than iCloud. My mistake...switching to Dropbox. I had pictures on there that I’m can never get back now!
Force Closing
by NillaPudin on 2017/12/06 21:53
I’ve been a Verizon customer for a few years now and I’ve never had any serious issues with this app until recently. I cannot get the app to load for the life of me every time I try to open it force closes. Not too sure when the last time the app was update as I usually have my phone auto-update. This needs to be fixed ASAP!!!!! Thank you! Once this issue is resolved I will gladly give 5 stars as deserved.
Great App!
by Kdandoy on 2017/10/07 23:55
I have an iPhone 7, and the app won't even pass the loading screen. No idea why it won't actually get into the app. App is fully updated as well as my phone. Update: I click on the app to open it and it starts to load. Once I leave the app and immediately try and go back in, then I'm able to pass the loading screen. Odd that's what I have to do, but at least it works. 3 stars until that bug is fixed and then a 5 star. Update: No more issues with the app. I’m able to click it and it finally enters the app with no issues. No longer have to leave the app and open the 2nd time to make it work. Finally!!!
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Verizon Cloud
Description
Cloud storage for your mobile devices. Easy to backup, search and share. Sign up today for 600 GB or 2 TB of storage and your first 30 days are on us. Features: • BACK UP your photos, videos, contacts and more to a secure cloud storage • SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, tablet or computer • PRIVATE FOLDER with PIN-protection for your sensitive content • ORDER PHOTO PRINTS & GIFTS using your favorite photos in app • CREATE MOVIES AND CUSTOMIZE PHOTOS Make masterpieces with music, filters and fun stickers to share • FLASHBACKS – Relive your memories from past years with weekly photo flashbacks • CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen • SHARE select media content from your Cloud using your favorite native apps Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos, contacts & more! The verizon cloud app can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. New Verizon subscribers: Download and install the verizon cloud app on your iPhone for a 30-day premium trial of 600GB or 2TB of storage. You will automatically be billed $5.99/month or $12.99/month, respectively, once the trial ends. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support. *Data charges apply. View the complete Terms & Conditions at: http://www.verizonwireless.com/support/cloud-legal/
You’re a con
by Deon 64 on 2020/12/03 21:40
You are a liar and a crook, and money is your God. Jesus loves us even though we are that way. We all need to repent to Jesus
iCloud
by Busdrive on 2020/12/03 08:16
Backup seems to take way too long and ends up not happening
Not working -Share Plan 2TB
by NanaSherrie on 2020/12/02 16:45
Not working at all
Great memories
by nike poet kenji on 2020/11/30 03:11
Enjoyed all photos takes you Back inside the moment they Were taken.
A comment
by M.Larry on 2020/11/29 12:04
The Verizon cloud storage has been a big success for me
What day, and the time, location in Folsom
by Minimika70 on 2020/11/28 12:17
ThTo Drme, I it is a great honor
Day is home away from home
by 15,000 feet on 2020/11/26 01:27
By Dolly it wasn’t too bad it brought back some memories today I haven’t seen for quite some time so it was quite entertaining
Absolute trash
by TheGlickster71 on 2020/11/20 00:44
Will only say there was an error reading the QR code and suggests I use manual setup. The manual setup doesn’t see the WiFi network that I am on.
Cloud
by RLC657575 on 2020/11/17 16:05
I
Garbage
by cffhvjfvjcbvdvjvfchjfcbnkg on 2020/11/16 22:12
Not worth my time
Cloud
by 1coolj on 2020/11/15 05:23
Your right if you have a back up good luck. Because the cloud is out there somewhere
Good size storage, but slow data transfer
by If youtube was never invented on 2020/11/13 15:38
The transfer speed to back up to the cloud is much slower than Apple cloud. I have ultra fast connection, but limited on Verizon’s end.
The cloud is running very slow. Not good😩
by Gods Elect on 2020/11/11 08:14
It’s r Yygdgkk
Awkward and less than functional
by Jaffrey on 2020/11/10 10:16
Let me get this straight - the screen must be on, and the app open for this to back up anything? Yeah, that’ll be realistic for 47GB of photos / video.
Backup gets stuck on one video
by ThereThatBaby on 2020/11/09 11:23
When backing up the phone, it gets stuck on one video and won’t go past it. It doesn’t matter how good the internet is, it won’t do it.
Pictures
by hollisharpjack on 2020/11/08 18:42
They are great
Issues
by KD power on 2020/11/08 16:22
Backup stalls. Hope this gets better but it won’t backup all my photos
Impossible to cancel
by DF Phillip on 2020/11/08 14:22
We have been trying to cancel our cloud subscription for 6 months, but keep getting charged every month
Icloud
by DebbieDoesDiners on 2020/11/06 13:01
I am not tech savvy & was unaware of this ICloud storage. I thought I had lost all my older photos.
Confused
by seasoned woman on 2020/11/05 01:55
I’m having trouble finding photos and have just recently found some on my phone that aren’t mine. Interesting??? So on one hand it’s great and on the other worrisome.
Won’t upload
by DebGrnwt on 2020/11/04 01:09
I’m not happy, my photos won’t upload and no one at Verizon can help me.
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Cheryl D in Roseau, MN
by cdwathne13 on 2020/10/31 03:11
I feel snug-as-a-bug with all my stuff safe up here in this Cloud. Thanks for this creation!
Horrible
by Kev. S on 2020/10/30 23:48
Does not work for the iPhone 12 Pro
Love Cloud
by Mary Lauren Hoggle on 2020/10/26 13:14
I love the cloud because in case I have to switch phones I don’t lose all my contacts and pictures and music
It won’t backup all the photos in my phone. Only some.
by alva med on 2020/10/25 18:08
It won’t back up all the photos in my phone
Horrible user interface.
by beemie9629185 on 2020/10/25 07:05
Take notes from google drive or Dropbox. This app is nothing comparable. Can’t even create a folder in the mobile app to organize files and pictures.
Sent photos
by malimoon1 on 2020/10/24 23:56
I wish the cOpportunity to save pictures that are sent but not saved. If I like a picture so much and I wanna send it to someone and then I failed to save it to my phone that photo was lost forever. I just wish there was a way you could do that.
What happened to my photos
by Air Force momma on 2020/10/24 21:02
I have had the iCloud for years. And today I went to look for a photo. And half of my photos are gone. How can I get them back ???
Mr. Lawrence Baldwin
by baldizaro on 2020/10/24 17:25
B
VERIZON DELETES YOUR CONTENT IF YOU DON’T “UPGRADE”
by ehh1026 on 2020/10/20 17:00
Do not use this app. You are at risk of losing all of your content due to “non-upgrade,” whatever that means. I lost all of my photos from 2017 and earlier because apparently I didn’t “upgrade.”
Backup isn’t working
by Been0928 on 2020/10/18 12:48
Verizon iCloud hasn’t backed up any new pictures since May! Every time I try to do a manual back up, it’s taking HOURS to back up one picture (if I’m lucky). I’m afraid to delete and reinstall as I don’t want to lose anything that’s currently been saved. Extremely frustrating; especially when I’m thinking of upgrading to a new phone but won’t until I know all of my stuff is safe!
Backup takes forever!!
by peeches503 on 2020/10/16 00:11
My phone hasn’t been backing up regularly like it should and it’s taking all day, literally hours and still is slowly backing up. I don’t get it
Verizon Cloud
by VerizonWho? on 2020/10/15 05:09
Not worth the price, as it only backs up when I manually do it myself!!! The iPhone is misrepresented by Verizon as sales does not inform you prior to purchase of iPhone that you must have a WIFI ISP to do all Apple IOS updates! Extra $$$! ICloud comes standard with phone, yet limited backup so you have to pay additional $$$! It’s all about the money? I cannot wait to go back to Android. Verizon teaming up with Apple iPhone was mistake & lost my respect & their credibility. What’s in the best interest of the customer??? I was a wireless Call Center Corporate Manager prior for many years & we were ranked highest in nation because we in Customer Service cared with passion, always looking for ways to save our customers money. I had been pleading with Verizon to get on Auto Pay since September 2019 & told no over & over again as I simply requested my Auto Pay to be taken on 4th of each month. They told me it cannot be done UNTIL one bright Agent in my 10th month informed me all that was needed was a simple bill cycle change! Amazing! But NO credit for their lack of knowledge? Nothing! I have reservations all the time with Verizon...they don’t put the customer first anymore. Sad.
Make it simple
by TeamLP68 on 2020/10/14 16:19
This needs a more simple feel to it. Have an option if I delete from phone or cloud they replicate and or vice verse.
I love cloud need to learn more but I sort of enjoy it for sure
by loving me some pandora on 2020/10/13 03:59
I love cloudb
Horrible
by sdksksb on 2020/10/12 07:54
When attempting a content restore, my pictures were scrambled out of order and mixed up with all the others, despite sorting them by date. I contacted customer service and they said that I would have to manually sort my pictures into separate folders. This is time consuming and frustrating. The point of this app is to be able to store your data and return to it properly, not come back to it only to find it in a big mess.
Missing pictures and text
by Angels fan75 on 2020/10/12 00:40
Missing a lot of important text and pictures. Can not retrieve
Beware
by jonses 44 on 2020/10/08 17:06
Verizon will delete your cloud account with absolutely no warning and say it “was at your request.”
Crash and burn
by Lambennett1893 on 2020/10/08 14:31
This app does nothing but crash. I’ve been with Verizon for about a decade. I’ve consistently used this to backup my photos. It won’t back anything up now, it constantly crashes before it can actually back anything up. Half the time all of my 10,000 photos disappear. This is a huge inconvenience. Clicking app support takes me to a gateway timeout page. What the crap, Verizon?! This is something I pay for and you can’t get it together!
Good Luck Getting the App to Work
by ZachandMarie on 2020/10/07 04:42
I uploaded pics from my old iPhone onto here so I could transfer them to my new one. The only problem is everytime you try to do anything on the app, it crashes. This is constant, and if you actually are able to start downloading a pic to your phone, it will fail everytime. This is not a valid way to store images, you can put pics on but that’s it. Use some other cloud storage service.
Buggy on iOS v14
by justifiedfan on 2020/10/06 03:22
The app will close by simply trying to scroll through a large amount of photos in your cloud storage or touching the home menu bars in the top left. Often it gives a message that I have no photos in my cloud storage when in fact there are over 1500 photos.
Pictures of wonderful memories I love to see over and over
by Soapnut on 2020/10/05 22:09
Thank you for filing all of my beautiful memories. Please keep them all safe for ever. Thank you
Cloudy
by hunterharry on 2020/10/05 15:55
Very very slow. I’m taking away my five stars.
Forced change
by BFJ71 on 2020/10/05 03:00
Went into my “my Verizon“ app tonight and was forced to download this app so I could pay my bill, yet every time I try to navigate the app it crashes, after the tenth crash I am changing providers, All o wanted to do was pay my bill, extremely disappointed
Crashes
by manon90m on 2020/10/04 23:40
Crashes all the time. Needs work. iCloud works great!
Enjoy
by bateman05 on 2020/10/04 15:30
Life
Great product
by Mxmsk on 2020/10/04 15:07
Thanks to the help section was able to figure out the profile issue I was having. Would love to print more for my kids memories
App broken in iOS 14.0
by disappointed2-2-2 on 2020/10/04 08:57
App worked ok until I installed iOS 14.0. First it was crashing every time it started to back up; I finally deleted and reinstalled it—now it crashes without even opening. Why pay for cloud space that doesn’t work!?!
Pictures
by Tabakian on 2020/10/02 15:18
This program is making it very difficult to share photos from the cloud. Keeps erroringand says it can be done
This is horrible
by Ken from Bethpage on 2020/10/01 20:52
Back up running on & off for 3 days and not backing up all pics Pales in comparison to iCloud or OneDrive
Constant crashes
by trishpizz on 2020/10/01 19:20
The app crashes constantly. It’s very frustrating
Doesn’t recognize or backup all photos
by Rayyyzzz on 2020/10/01 15:50
I have 600 GB of space and 500 MB worth of photos. Unacceptable and obviously Verizon should stick to cellular service and not branch out until all of this other stuff that they can’t even keep technically sufficient.
Out of iCloud space?
by crdavis2 on 2020/09/29 22:44
I have nothing but 5 photos, no documents, no music, no contacts. I’d sure like to know where all the space is being used, not on my account.
Crashes repeatedly
by edd.henderson on 2020/09/29 19:20
Every time I try to open this app, it crashes within 30 seconds. This can happen 10 times in a row. Completely useless. And I can’t delete it and reinstall without losing everything in my cloud.
Instructions
by Ssucceeding on 2020/09/25 16:54
More instructions required
iOS 14 update
by AcousticJoe on 2020/09/24 20:24
App now only crashes. Cannot access photos, contacts, and documents. Deleted and reinstalled app and now nothing. Update your app please and I hope we can get our data back. We’re all only getting a canned response instead of fixing the app.
Not seeing photos
by sheltered spirit on 2020/09/24 16:11
Organizing of image not working. Photos not displaying. As I write this review I cannot even see th words. All I’m seeing is the cursor act the page. Terrible.
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
Does not work well with new iOS14
by joy taylor 121426 on 2020/09/23 01:18
Please update your app! It has not worked properly since the iOS 14 update!
Recent update keeps crashing
by tingoko on 2020/09/22 03:00
Idk if its the new IOS update or the new Verizon Cloud update, but now the app keeps crashing when i try to back up my photos. Aside from that, I wasn’t really feeling this cloud anyway. It’s really slow to back up and the fact that you need to actually keep it open the whole time is a pain. No wonder Verizon just “gives” away 600gb for free with certain plans lol Google photos was way better and faster. Its been a long time since Ive had an iPhone so I cant compare to iCloud.
Cloud backup
by -@Dan@- on 2020/09/21 18:52
The process meeter hangs or stops without and info to what’s going on. After many attempts to remedy to slow uploads nothing i can find will help.
Nothing but Fustrating
by Shilou10 on 2020/09/21 01:50
After backing up all my photos, I’ve had the most difficult time accessing it on my PC and Verizon website. I wouldn’t recommend.
Verizon Cloud
by BlueMoonRising#1 on 2020/09/19 14:23
I have been with Verizon for OVER 20yrs and I have had some minor issues but in the long run, I find Verizon #1! It pays to stay.. I am Very impressed with all the apps available and the cost all with ONE location instead of several 🙂🙃😉.. Tech’s are always there to help with any situation or issues that you may have. Thank You Verizon 🤗
Bigkahuna
by Jwilburlang on 2020/09/19 13:05
App keeps closing. Can’t look at photos or videos cause app closes as you open it up won’t let me do anything! Ugh!!!
App crashing
by Sam2821549 on 2020/09/18 18:46
The cloud app is crashing after an update to iOS 14. Don’t upgrade your iOS until after this app is upgraded.
Losing my contacts
by Orchid buff on 2020/09/17 13:16
I appreciate being able to back up my picture files and my contacts, but sometimes I lose my contacts and cannot find them again. I don’t know why they disappear. The app is not easy to use and I cannot visualize my contacts on the iCloud.
Love it
by monica otr trucking on 2020/09/15 22:26
I love this app I am able to save my photos and videos securely, I take joy in being able to scroll and see them saved in iCloud and also having the option to print my pics out or make cute little gifts through phone cases etc
Verify Verizon
by Menauru46 on 2020/09/12 03:31
I have been a Verizon customer for over 10 years and loving it! Great job Verizon.
Not working well
by sperl21 on 2020/09/11 23:49
Worked wonderful to about 700 pictures and now it won’t back anything up. I’ve let It sit for 9 hours and still doesn’t work. Not paying for it much longer
Verizon Cloud backup
by EvanMiaKenz on 2020/09/11 16:16
Maybe it’s just me, but this backup seems to take forever. It has been “backing up” for over three days and never seems to finish.
Unhappy with this garbage
by jmters on 2020/09/10 18:18
Have no idea how to use it! It totally worthless to me. You have different icon, how am I supposed to know what there for?
Why am I forced to upgrade my device to hold contacts?
by eugenex3 on 2020/09/09 05:18
This is a total rip off
Verizon cloud
by ask heating&cooling on 2020/09/09 01:23
Works great
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Stopped working
by mommy.ellie on 2020/09/03 19:04
I used to love this App, however it stopped working over 4 months ago and when it did work it was extremely slow with uploading my content. I am extremely disappointed!!!!!
Me
by T top back on 2020/08/29 01:56
Great
Transfer out of Verizon Cloud
by Dlsmith65 on 2020/08/28 12:43
There is no way to do a mega transfer off of the Verizon Cloud.
Backup fails
by mbrasley on 2020/08/27 14:45
I’ve been having an issue with my phone backing up. I have tried deleting the app and reinstalling the app with no luck. I have tried reaching out to Verizon and unfortunately had no luck with tier 2. I would like to get some assistance with this however cannot find any customer support phone number that can assist with this.
Slow
by Time 2 Switch? on 2020/08/25 21:17
Only have a few videos & pictures which are not large files that I’m trying to upload to Verizon Cloud & it’s been almost 2 days & still says in process. I used another cloud storage program (which I won’t mention) & that only took about 3min to fully upload
Backing up
by Revered Jim on 2020/08/24 01:22
It always seems to be backing up but never finishes. Why?
Worked great until
by rebalilnel on 2020/08/23 18:14
Worked great until recently decided it was going to not upload photos and I have tried litterly everything and it still won’t back up my photos freezes on the first photo
Nice memories
by Doobe Doo on 2020/08/23 17:37
Ruby and Callie best friends
Lost photos
by F=U on 2020/08/21 01:19
Lost all my photos
Transfer contacts from other device doesn’t work
by Rick- 137 on 2020/08/16 22:55
My new phone will not retrieve contacts from my other phone. They are The same exact phone...
Back up freezes. Does not work
by fitzchop on 2020/08/14 01:57
Been over a month that I have been tryi G to do a backup The process has frozen Just shows a statement that reviewing g data. Backup will continue shortly Thus has been going on for over a month Have reset the app three times This was recommended by the Verizon store Does not work What the hell is going on? Thomas F Harris II Atty
Erased Important Information
by TERRELL69! on 2020/08/12 23:39
It erased all of my contacts and my important information
Hidden charges everywhere
by Oisin-1135574321 on 2020/08/12 19:22
If you do anything and I do mean anything there is a charge - better to move to another company
App freezes often
by JCM987123 on 2020/08/12 02:41
Has lots of trouble uploading the stored pictures
Verizon
by GMTamilia on 2020/08/05 00:03
Luv u! Best one out there!
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Good Bye! Dad! Thanks for all fun & your guidance & Love
by Diane & Tim on 2020/08/01 19:37
Family close: Mom & Sons: Diane, Scott, Paul, & Jeff. 😢🙏❤️
Too expensive
by NutleyRose on 2020/07/31 17:25
No point in having Verizon cloud
Confused
by carson Raw on 2020/07/28 22:23
I still don’t get it if I download this app I get 500GB and then 30 days later I get charged or is it when I get the 2TB then do I get charge. *please answer*
Don’t know what I am doing.
by duanniesess on 2020/07/27 05:47
Don’t know what I am doing
The cloud
by Carefree gal on 2020/07/27 02:23
Love it !
KING TUT OWNS IT TO MUCH MONEY Y GOLD
by KING TUT OSIRIS LORD on 2020/07/23 07:41
KING TUT
Hard to navigate
by LoyalCustmer on 2020/07/22 03:48
I don’t understand why a backup doesn’t run behind the scene. I have to manually back up my photos & it’s literally taking days to do so because the app doesn’t seem to run without it being open any other functions running simultaneously. Perhaps I’m doing something wrong but it should be much more straightforward.
Doesn’t work
by jeff9285 on 2020/07/21 02:30
Looking for it to work since December 2019. Verizon still working on it.
Verizon Cloud App
by rjensen31 on 2019/01/01 23:11
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!
Davemeta2
by davemeta2 on 2020/02/26 11:42
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV..... And the cloud backup is as good as Apple’s Cloud System and is as user friendly.... Thanks again FIOS I look forward to returning to my ultimate package soon!
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Verizon Cloud Services (Back-up data on your phone(s).)
by T.V.MAVERICK on 2019/10/04 18:16
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California
Disappointed
by *l*64 on 2019/11/14 04:15
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again
Fix app
by Siren1021 on 2019/04/16 17:05
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Doesn’t work on my new iPhone
by BruceMK on 2019/05/13 18:05
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it. The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Terrible
by Boston4lfe on 2019/05/21 23:06
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
I’ll tell you what’s up
by Redhead from Venus on 2020/07/03 15:07
I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics. Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
My world
by u dont listen on 2020/09/24 10:02
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
Verizon cloud app
by tomwhatev on 2020/05/05 16:56
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!
Feed back
by ecnpri on 2019/08/07 00:04
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“. Diana Branham
Hard to recommend
by Upstate NY on 2020/11/03 23:29
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface. Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs. UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Photos and shut down on phone and wont let me open on computer
by Anthony71914 on 2017/11/09 03:54
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Verizon Backup of Iphpne
by sickofFL on 2019/10/21 21:15
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.
It does what it wants to
by Stacia59 on 2019/06/11 19:13
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even working
Verizon is the best !
by luv heal on 2019/11/27 18:28
Verizon is the best for everything ! Emails photos, backup, holding pictures in texts just push save ! So many other things to do ! I had the other popular phone for approx 10 years ! I just got this iPhone plus about two years ago and it is so much better so many options ! I have the tablet too! Holds a lot of books ! Verizon is 5 star all the way !Rev. Darlene Lindstrom
Used to work, but now...
by Scottster718 on 2020/09/07 11:29
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Poor App
by hobbyhd on 2020/05/07 03:38
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
My Verizon Account Increased My Credit Score!
by lordprince7 on 2020/08/04 15:05
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
Need’s a serious overhaul
by wfoy on 2018/12/16 22:14
I am trying to back up my iPhone X I have about 1500 pictures and maybe 100 short videos. I am about 3/4 of the way done and now the app constantly crashes, it will not stay open for more than a couple seconds before crashing and sending me back to the home screen... I am not sure if this is an Apple problem or a Verizon problem but I am leaving all Apple products behind, I am done with Apple, they will not get another cent from me (not that they’d care because they don’t care about what their customers want). Hopefully I can get everything back up before my Note 9 gets here.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
App is worthless
by HLT022 on 2019/07/14 19:02
Cannot mass delete old docs. Have to manually select. I have old docs from early 2000 want to delete to free up space. You must manually select one by one. Same problem if you go to website from your desktop. Called customer service said unreasonable for me to manually select over 20,000 documents. They could do nothing and said app only allows you to backup and limited deletion capabilities it’s meant to download. Worthless app and customer service not helpful. Their solution, buy more storage. Waste of time and money. Total ripoff. Would give zero stars if I could.
Changed phones
by Jrrj white on 2019/09/15 11:42
So I bought a new phone, set it up, and thought I was ready to use it. Well I didn’t have all my pictures or anything else, all because I had to reset it multiple times during a 24 hour time frame, trying to locate my stuff. After I downloaded my Verizon cloud, all of pictures were there.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
UGH!!!!! Horrible
by Destini0820 on 2018/01/30 15:29
Okay I’m getting frustrated now. Something tell me to rate the app ha perfect because I’ve had nothing but trouble. I go to the reviews and not only am i but other people are wondering why the same thing... THE LIBRARY WON’T BACK UP!!!!!! Helllllp me this is horrible! Then y’all have the nerve to want somebody to pay to use the app please you won’t get a penny from me this is unacceptable!!!
Disappointed
by fliwayne on 2018/08/30 09:28
When you pay your hard earned money for an app, you expect it to work every single time that you open it. Unfortunately for me that's not the case. Sometimes it misses images and videos. I back up my contacts and it doubles them. I edit images In pictures and when I back it up in Verizon cloud, it's the original image. I could go on with complaints but the bottom line is, there's allot of improvements needed.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
Ordering photos
by Batman8201977 on 2018/07/05 00:30
After instantly realizing I had ordered a photo in the wrong medium: acrylic instead of canvas, I was informed that there was no way they could cancel the order even when I called immediately after placing it. BUT then they immediately refunded my money after I received BOTH items! That’s what I call customer service.
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
Verizon Cloud
by BlueMoonRising#1 on 2020/09/19 14:23
I have been with Verizon for OVER 20yrs and I have had some minor issues but in the long run, I find Verizon #1! It pays to stay.. I am Very impressed with all the apps available and the cost all with ONE location instead of several 🙂🙃😉.. Tech’s are always there to help with any situation or issues that you may have. Thank You Verizon 🤗
Terrible.
by emoprincess92 on 2017/11/20 01:59
Didn’t give me a warning that all my pictures were going to be deleted off it, so I didn’t have them backed up to anything else because obviously I thought this Verizon cloud thing was better than iCloud. My mistake...switching to Dropbox. I had pictures on there that I’m can never get back now!
Force Closing
by NillaPudin on 2017/12/06 21:53
I’ve been a Verizon customer for a few years now and I’ve never had any serious issues with this app until recently. I cannot get the app to load for the life of me every time I try to open it force closes. Not too sure when the last time the app was update as I usually have my phone auto-update. This needs to be fixed ASAP!!!!! Thank you! Once this issue is resolved I will gladly give 5 stars as deserved.
Great App!
by Kdandoy on 2017/10/07 23:55
I have an iPhone 7, and the app won't even pass the loading screen. No idea why it won't actually get into the app. App is fully updated as well as my phone. Update: I click on the app to open it and it starts to load. Once I leave the app and immediately try and go back in, then I'm able to pass the loading screen. Odd that's what I have to do, but at least it works. 3 stars until that bug is fixed and then a 5 star. Update: No more issues with the app. I’m able to click it and it finally enters the app with no issues. No longer have to leave the app and open the 2nd time to make it work. Finally!!!
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