Screenshots
Search Visibility
App name
Verizon Cloud
Description
Securely back up, sync, access and share your important content across operating systems & devices – anytime, anywhere, with Verizon Cloud. All of your contacts, photos, videos, music and documents – all in one safe place. Download Verizon Cloud today! 
Premium features allow you to: • BACK UP your photos, videos, contacts and more to a secure cloud storage • SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, tablet or computer • EASILY MANAGE your Verizon Cloud account and storage plan • ORDER PHOTO PRINTS & GIFTS using your favorite photos in app • CREATE CUSTOM PHOTO COLLAGES & ADD STICKERS TO PHOTOS – Do even more with your photos by creating collages, adding fun stickers and editing your photos directly inside the app • EXPLORE FLASHBACKS – Relive your memories from past years with Cloud’s weekly Flashback photo feature • DISCOVER VIDEO STORIES – Using the photos and videos right from your Cloud, easily create custom movies using unique filters and music • BEAM TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen • SHARE select media content from your Cloud using your favorite native apps Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos, contacts & more! The verizon cloud app can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. New Verizon subscribers: Download and install the verizon cloud app on your iPhone for a 30-day Premium trial of 500GB of storage. You will automatically be billed $5/month once the trial ends. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support.
 *Data charges apply.
Not happy!
by realsista4u on 2018/12/11 12:06
Why isn’t Cloud showing all my pics? Very disappointing!
I hate this
by melbat& on 2018/12/11 04:38
I hate this
Crash after crash after crash
by Hdddkdnbdhddshhdh on 2018/12/10 15:36
It would be great if it didn’t repeatedly keep crashing!😡
Slow
by the miznit on 2018/12/09 23:40
Could be my WiFi , but it’s sooo slow to get stuff in the cloud.. I just did a speed test and I’m good to go 60 down and 8 up . So I’m confused why it’s transferring this slow oh well . Zzzzzzz I could take a nap And the check on the progress
Backup Failure
by backup -- not! on 2018/12/09 16:29
There is no information provided that indicates why the backup fails nor what action needs to be taken to correct the issue???
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
Cool
by Bullshit4 on 2018/12/07 20:52
I’m glad that there’s a cloud. My other phone was stolen and now I can get my pictures back.
Zero Stars if I Could
by KDuq on 2018/12/07 20:50
It will not backup my contacts! I’ve tried multiple times!!!
Terrible App
by boo on verison cloud on 2018/12/07 16:44
Doesn’t upload unless app is open. So, when the iPhone automatically goes to lock screen the upload stops. Waste of money? Idk. They kinda gotcha on this one because the iCloud can be so problematic that you kinda need to have ‘something’ saved jic. Oh, and it cost twice as much as iCloud. Shakes head.
No Fluff
by fachito59 on 2018/12/05 20:34
Happy my memories were saved when transferred from Android to IPhone
Cloud back up
by JoJosp3 on 2018/12/05 12:58
Backup keeps failing
Forced enrollment
by TenementFunster on 2018/12/05 03:44
Was automatically forced into enrollment, and have no use for this bs. It’s kinda lying my battery
Not happy
by rdr51 on 2018/12/05 00:51
It doesn’t want to keep pictures backed up
Reviews
by Gio Bullseye on 2018/12/02 16:56
It’s a nice app to have.
Doesn't work on I-phone
by chriswcombs on 2018/12/02 13:34
It will download phone numbers but nothing else
So far, so good!
by theofficialsean on 2018/12/02 01:42
As the title states: so far, so good! The app has been uploading my photos and it’s great so far knowing they are backed up. Although, here is a personal forewarn: Always back up to the cloud as a secondary plan because the cloud is not always reliable. Have your main backup on the computer. Anyway, app works great so far!
Poor excuse
by RonG43 on 2018/12/01 21:29
Every time I do a backup the icon on top indicates that the last backup failed. Repeated attempts have the same result. Isn’t that the definition of insanity on my part??!!
Thanks
by JasoDomi on 2018/12/01 14:27
I like it
Doesn’t complete backup
by Krisostom on 2018/12/01 06:22
I want to order photos but can’t get Cloud to finish update. It gets stuck with March 2018, and I want to order prints of photos I took in June 2018.
ICloud
by Cowgirl8677 on 2018/11/29 18:01
Thank you
Backups are a nightmare
by dirtyteryx on 2018/11/29 01:26
Having trouble backing up my photos
Still no good
by Thomas-50 on 2018/11/28 16:12
I have updated to the latest version and I am still getting a back up error. I have been getting this error for approximately a month now. I tried everything Verizon had me do it worked good for about a day. Now it’s back to the same issues.
Not always accurate.
by DRM1943 on 2018/11/26 19:54
I seem to get doubles a lot of the time. It just happened when I purchased a new phone.
Storage
by PerlaPriss on 2018/11/26 18:44
The amount of storage is awesome!!! Love it.. Thank you..
Not real Familiar
by Dt-Solo on 2018/11/25 18:17
Maybe i did something wrong,but my-2015-2016 Deer and Elk pictures are apparently gone forever.
Verizon wireless cloud not backing up.
by Geney Boy on 2018/11/25 15:45
I'm on the iPhone 7 plus, the app is backing up but at the end says it's failed backups since July.
Still not enough room
by I cant comment?? on 2018/11/25 15:02
I did the “free” trial, but now cannot cancel it and I’m being charged $5. It always says that my photos cannot be backed up because there is no room on the cloud. It’s never backed anything up, so why have it. Seems like I am stuck with it.
Disappointed!!
by Mreiter68 on 2018/11/25 00:25
It will not backup all of my photos. It only has saved 6 out of 75....
Cloud
by Nana of 2 beautiful girls on 2018/11/23 22:34
I love the cloud but on my iPhone when I try to backup my stuff it is always in the red not complete I pay more each month for extra storage so I don’t know what’s up with that but I’m glad I have iCloud to keep my precious memories thank you
Backup Failed
by 814missy on 2018/11/22 20:33
iPhone user. Verizon cloud keeps saying backup failed. It won’t even let me view all the pictures already in the cloud.
Concerned
by dawn b l on 2018/11/22 16:02
How can I delete this so I don’t get charged after 30 days? I want free back up assistance back.
Photos
by Jdnejcrnejcjnjnsr on 2018/11/21 23:14
I had all of my old photos on there and since you have to pay now it deleted all of my photos and I can't get them back now😡🤬
Good for storage, not playing music
by playboyjudas on 2018/11/20 22:30
This app is great for a backup. But every time i try to play the music i have stored on it the app freezes and shuts itself down. It also freezes so i can change song, album or genre.
Will it ever work
by Zebadiahstud on 2018/11/19 16:42
Just got a notification today saying that my free trial was about to end, I never knew I had gotten it to work because the app doesn’t even get past me logging in. So I’m trying to cancel something I’m not using but can’t because I can’t even log in to the app. What the heck is happening?
Yuk
by yukerdoo on 2018/11/18 11:48
Constantly sending ads I don’t want, and running out of space. Why so hard to add space?
Cloud Difficulty Setting Up
by Cld Diff on 2018/11/16 15:18
Extreme difficulty setting up the cloud account.
Would be more
by jbfergie on 2018/11/15 21:49
I would rate higher but it will not allow me to log on thru my computer to delete the 1000 duplicate it has now re-downloading again. Because every time I turn around it keeps back up and redoing the same pictures and now I can’t delete them I try to go thru on my phone but I can’t see them all at once.
Just wow
by Gio07679512 on 2018/11/15 00:13
Never installed this all before then I get a 5$ charge that I never approved
iCloud app
by dontulike1star on 2018/11/14 22:22
How do I cancel this app and avoid the charges?
ERASED CONTENT HAD FOR 3 years
by Liya boo on 2018/11/14 16:21
I’ve had this app for years and all of a sudden y’all my precious memories wiped out without a trace! I’m highly upset that not this so call “Update” is not even a update at all ! I just paid for space in hope to get my photos back however that was a scam ! Go back to how you use to be and leave the new things to the pros
Slowwww
by BinkMom06 on 2018/11/12 04:12
Too slow
Verizon Cloud Review
by smiles901 on 2018/11/11 21:04
Love Verizon Cloud!!
Just stop
by psycular motion on 2018/11/11 20:34
I do not need a pop up sale Just stop doing it
Disappointing
by Greeneyedniner on 2018/11/10 19:23
I have been trying to order a photo blanket for my daughter so she could snuggle with her beloved pet dog who died last year. Every photo (that was taken with my phone) is considered “low resolution” and I get a disclaimer that the photo will be blurry. Why are you offering junk? If it will not work with the stored photos, don’t offer it!
Doesn’t work
by Audio-Depot Ken U on 2018/11/10 08:41
I have been trying to do backups on two phones so that I can transfer the data to my new phones. After more than a week of running them with the app open and the locks off, one of them finally finished its first back up but said two photos were pending. So I opted to finish the two photos and that crashed the back up. I told a representative at Verizon about the trouble I was having and he said “oh, yeah, don’t use the Verizon Cloud. It doesn’t really work. Use the Apple iCloud”
Crf49a
by crf49a on 2018/11/09 16:42
Will not work. Have tried and called for help several times and pictures have never been backed up. Does not work
If only background sync worked
by AdamC101991 on 2018/11/09 02:00
I swear...I have to open this app every so often in order to backup my pics...it's really annoying. And yes, the background app thing is checked.
Don’t waste your time or money
by bd242 on 2018/11/07 13:12
Backups always fail. I’ve been unable to complete a backup since February 2018. Update after response: I didn’t ask for a response. I merely wanted to warn others about your buggy product. There are other, cheaper, more convenient options that actually work. I’ve moved on.
Hate it
by Kippernacus on 2018/11/05 07:52
Difficult to understand
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Great Verizonwireless App
by Syeed Abdulal-haqq on 2018/11/03 23:19
I found the app very easy to use and helpful.
215-514-1793
by echo Ro on 2018/11/02 22:42
Please cancel iCloud. I do not wanted and do not want to be charged.
Slow progress
by Ginrummie on 2018/11/01 03:27
I have a lot of pictures but I also have a good WiFi signal and this is still taking way too long!
Just bought it
by cargillassociates on 2018/10/31 02:24
Not happy just purchased the 500gb and it will only download 8 of my 1511photos. Tried everything but to no avail. Will probably cancel after the 30 day trial period.
Not very transparent on pricing! Bait and switch
by Aaammoo on 2018/10/30 16:28
My account said this was “free” with monthly rate lines out. I do admit I only quickly scanned to know if after first month I would be charged. I did not find anything saying one month then you get billed. Nothing jumped out or no pop up to say anything about future charges. I wouldn’t have signed up. Now I need to wast time going through all the online hoops to find a way to cancel. Not the worst thing but not a great customer experience.
Back up functionality issues
by droko99 on 2018/10/28 19:50
App will not back up photos and videos.
Won’t allow me to download or upgrade
by Eddie.S.Brown on 2018/10/28 17:58
Spent hours downloading only to have the app say “back up failed” and didn’t say a reason
Cloud backup
by klorch on 2018/10/27 17:51
Annoying that it backs up everything easily, but deleted items from my phone have to be deleted again in the cloud. Result is ridiculous number of extra pics and a real time waster, deleting more than once.
Didn’t sign up, automatic charge
by Dooderama on 2018/10/27 15:48
I never knowingly signed up for this, but received a text that my 30 day trial was almost up, and i’d be charged $5.00/mo if I didn’t OPT OUT. I would prefer to OPT IN for charges without having to jump through hoops to avoid fees. Verizon is jumping the shark...
Issues with deleting
by slvnanny on 2018/10/26 19:29
Trying to delete some photos from the cloud and nothing works and it is taking forever to backup!!!!!Does it continue to backup when you go to something else?
Review
by nickname took 7 mins on 2018/10/26 12:37
No waste of my money every month
Not downloading backups
by John Henry... on 2018/10/26 11:22
It takes hours to download one photo, and when it finally does it goes back to the same photo and stays on it for days before it downloads another photo ! Very disappointed.....
Not working
by ddj112608 on 2018/10/25 12:25
Man it keep forcing close..it always do this..app is trash..shouldn’t even be 1 star
Don’t waste your time
by Redsox79 on 2018/10/24 16:31
If I could give 0 stars I would. This was included as a perk for having the top unlimited plan. But what kinda perk is this if the app does not work. It only uploads some stuff not all pics and videos. Guess I’ll be looking at downgrading my service as well or going with a different carrier.
Unethical Company
by Fuchyouverizon on 2018/10/24 03:56
Deleting my photos without permission along with thousands of other people. Truly sickening. Worst customer service I’ve ever experienced. No apologies. Verizon set it up so no photos can be recovered by the customer after 30 days. This is by their own choice. A lawsuit might be in order.
Verizon cloud
by Mikey67! on 2018/10/23 03:00
Has not worked properly since I installed it. It tries to backup but fails. It has backed up some data but displays a fail on the app.
Great service!
by SuzW2 on 2018/10/23 02:56
I used to always worry about my pictures and videos that I’ve had for years. Then my husband told me about “The Cloud.” I just couldn’t believe that someone or a group of people invented such a smart idea. I’m so glad I switched from an Android to an iPhone, albeit I still miss some of the other features that Android offered. However the iPhone has a few better options. Android came with the Cloud and so does the iPhone. I use the cloud and really appreciate what it has been doing! Apple is the real hero and winner among other things, so happy with you! The cloud was a genius idea!
Stormy Frantz
by Trillsavagefool on 2018/10/21 19:20
Love it 😍😍
99% of the time it doesn’t work
by qaputvx on 2018/10/20 17:01
It doesn’t work
Horrible!!! They dont let you delete trial account
by athea111 on 2018/10/20 16:47
Verizon makes it impossible to delete “free” icloud trial and wants to automatically charge $5 Cant believe it! And after all we pay them every month - we are switching carriers this is the last straw
Cloud
by lindaren'e on 2018/10/20 08:24
Excellent technology
Yay
by MuzikMan8878 on 2018/10/20 06:01
Woo hoo
Verizon cloud
by zimtovtu on 2018/10/20 04:59
I would have given it 5 stars because all my pictures were backed up. But none of my contacts were
Problems
by chameleonairess on 2018/10/20 01:52
It’s a little complicated for me. It won’t back up my photos or files
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
I hate it
by sherrylandino on 2018/10/19 15:46
I have bought more space and it drops all my old pics. Im so mad!!!!
Takes to long to store my information
by Jessy's BP on 2018/10/19 05:03
Apple iCloud take to long to stir information
Not working
by Wendysue54 on 2018/10/18 18:30
I have not been able to run a back up
Opt out
by julscote on 2018/10/18 15:39
I want to opt out but email address is invalid
So bad
by rahib rapeen on 2018/10/17 10:45
It doesn’t work by right way
Customer review
by nnphatman on 2018/10/16 18:08
Not enough for room for today’s phone and pictures. Shouldn’t have to pay if you’re a customer for extra space, we already pay too much for Verizon services!
Great service
by Brianls316 on 2018/10/14 20:16
Thank you Verizon for your service. The best network.
iCloud
by unhappy! ! on 2018/10/14 15:48
HOW DO I UNSUBSCRIBE FROM THIS??????
Backing up an endless process
by Vote4Obama on 2018/10/14 06:09
Every night my backup starts then stops and starts over again... never completing the backup Ugh
Whyyyyy?!
by DanielR97 on 2018/10/14 05:04
Go back to 25gb of free storage I don’t want to pay a monthly fee and no one else does.
Scam
by gfy1956 on 2018/10/13 19:45
Typical bait and switch.Good luck trying to get rid of it!
Notifications
by annoyedbtthisno sense on 2018/10/13 19:22
Too many! Stop sending them and wasting my time!!!
Cannot backup
by Mya3K on 2018/10/12 15:38
Despite many attempts and multiple suggestions from Verizon team, my photos, videos, and contacts will not back up. I am ready to quit.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Wonderful Experience
by Barb107 on 2018/10/11 13:53
Cloud had saved everything, much more than I knew. It was incredible. I actually did not know to the extent cloud had backed up everything in my photos and contacts . Nothing is truly lost.
Data messages
by bpguy37 on 2018/10/10 23:27
I upgraded and a few minutes later I got 4 messages, only 50% left, a min later I was at 75%, a min later I was at 90%, and a min later I was out! Wow
Review
by Amy1134 on 2018/10/05 20:23
Great system to back up data!
Import Pictures
by tcoley227 on 2018/10/05 17:13
Easier than ITunes to download picture but, I have almost 400 pictures and it only put 108 in the Verizon Cloud? Why did it not download all of them to the cloud? Now I don’t know which ones I can delete off of phone.
The cloud
by jerrywow on 2018/10/05 03:20
People sometimes say get your head out of the clouds. Well in this particular case I’m glad my head is in the cloud along with my iPad and my iPhone and my MacBook Pro and I wouldn’t have it any other way.
Verizon Cloud
by Health & Other things on 2018/10/04 22:43
Dear Verizon Cloud, Backing up what I choose and I enjoy the app. Thank you, Casey Swingle
Large media files
by schiquito on 2018/10/04 01:47
Unhappy that because some media files are large, they can’t play.
Not cool
by disappointedwithverizon on 2018/10/03 23:04
Not happy I was forced to download this app just to delete something I NEVER signed up for!
App
by bama62 on 2018/10/03 01:32
I called about 3 weeks ago to get help with the app. Someone that I talked to said they would call me back the next day. They didn’t call back. The app want download new contacts or pictures.
Delete
by shutthefrontdoot on 2018/09/29 20:36
How do I delete info not want this app
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Now Afraid
by Vbaylorb on 2018/01/16 17:40
When I installed it, it wouldn't let me access it and told me my email wasn't a valid email and so there I sat. I was pretty angry because it keeps telling me to load my Nook books etc to the Cloud or I would lose them. That it would delete them. but won't let me in. So consequently I've never been able to get anything to move to it. I loved Verizon. I went in a local store one summer day when my phone was frozen on a bad app and I might have lost my phone. But when I went in the store the tech said hang on a minute, this can be tricky but I saw someone do it and it was great. So I waited and he brought my phone back a couple minutes later, working like nothing had happened to it !! And did NOT charge me or whatever. Yayyy Verizon!! So what happened??? AND DEVELOPERS....I don't want you to give me the same blah blah answer you gave everyone else. That's not acceptable. You are the BIG BAD VERIZON CLOUD !!! Come on....Get a grip and get it together. We would like to use this app, which could be very handy if people could actually use it properly. Me Being Kind of Disgusted with the WHOLE DEAL.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
UGH!!!!! Horrible
by Destini0820 on 2018/01/30 15:29
Okay I’m getting frustrated now. Something tell me to rate the app ha perfect because I’ve had nothing but trouble. I go to the reviews and not only am i but other people are wondering why the same thing... THE LIBRARY WON’T BACK UP!!!!!! Helllllp me this is horrible! Then y’all have the nerve to want somebody to pay to use the app please you won’t get a penny from me this is unacceptable!!!
Ordering photos
by Batman8201977 on 2018/07/05 00:30
After instantly realizing I had ordered a photo in the wrong medium: acrylic instead of canvas, I was informed that there was no way they could cancel the order even when I called immediately after placing it. BUT then they immediately refunded my money after I received BOTH items! That’s what I call customer service.
Great App!
by Kdandoy on 2017/10/07 23:55
I have an iPhone 7, and the app won't even pass the loading screen. No idea why it won't actually get into the app. App is fully updated as well as my phone. Update: I click on the app to open it and it starts to load. Once I leave the app and immediately try and go back in, then I'm able to pass the loading screen. Odd that's what I have to do, but at least it works. 3 stars until that bug is fixed and then a 5 star. Update: No more issues with the app. I’m able to click it and it finally enters the app with no issues. No longer have to leave the app and open the 2nd time to make it work. Finally!!!
Force Closing
by NillaPudin on 2017/12/06 21:53
I’ve been a Verizon customer for a few years now and I’ve never had any serious issues with this app until recently. I cannot get the app to load for the life of me every time I try to open it force closes. Not too sure when the last time the app was update as I usually have my phone auto-update. This needs to be fixed ASAP!!!!! Thank you! Once this issue is resolved I will gladly give 5 stars as deserved.
Did what I needed it to do
by JamesFromSpokane on 2018/02/01 11:34
I have an iPhone and I was having issues with the iCloud that wouldn't let me back my phone up. Used this app to back it up, just in time since I had broken my phone a few days later. Got a new phone, downloaded this app and all my stuff was there and put on my new phone.
Photo download / storage
by Redheadedgirl2 on 2017/12/25 17:14
Love it! I have the iPhone 6p (64gb). It takes no time at all to back up and store my photos. It doesn't do my music though. Don't know why it say there is none. Maybe I'm not doing something right? I also notice you can stream to TV? Don't know how to do that either. I'm somewhat tech savvy but at 67 not completely tech savvy.
Terrible.
by emoprincess92 on 2017/11/20 01:59
Didn’t give me a warning that all my pictures were going to be deleted off it, so I didn’t have them backed up to anything else because obviously I thought this Verizon cloud thing was better than iCloud. My mistake...switching to Dropbox. I had pictures on there that I’m can never get back now!
Upgrade to Premium?
by Doc dregs on 2017/12/06 20:35
I’m tired of all the developers forcing us to upgrade to “premium” in order to maintain our “FREE” access. It’s not that important to me to store in the cloud so I will let this app die it’s slow death. If I need a cloud service I will only pay for one of my choosing! My laptop and expansion drive can hold what’s most important anything else is just not necessary. Sure my hard drive could crash! OMG! Who cares! Our grandparents got along just fine without all this technology. We will survive as well.
Greedy
by Justme-noone special on 2018/06/16 13:09
Too many changes within this company that greed has sunken in. As much as customers pay a month for service, more FREE features should be included and NOT added on for an additional price. As with any customer, i want exceptional service with a provider that can tailor mobile/data plans at an affordable cost. Verizon changes plans and catergorizes them into sizes that end up being too much or not enough. Either way, you the customer, is overpaying and more changes will keep going into effect as to make even greater profits.
Verizon Cloud App
by Oldmom60 on 2018/02/01 19:26
This is just a money making app for Verizon. It may be good if it is the only app you use for storage. But if you have other means of storage (I.e., iCloud, One Drive, Space Monkey, Airdrop, etc.) it duplicates what you have already saved then charges you for extra data because you exceeded your data allowance for the month. I guess so - you have uploaded the exact same data 3-4 times. Who needs that many copies of anything? I deleted it from my apps after they charged me for extra data 2 months in a row. I finally got smart & saved money!
Poor App
by FFBull2 on 2017/10/19 01:34
I have downloaded the app several times over the past three weeks and after the first upload the app crashes and will not load. I have to uninstall and then reinstall and do the backup again but then the app does not load again...... Verizon you sent a warning that Backup Assistant will end Feb 2017 .... hope you fix the problem before you shutoff backup assistant ...... it appears iPhone 6 is a problem reading the other reviews....... Update Oct 2017 ...... after 6 months the latest app finally works
Great app
by N.J. Landoli a on 2018/07/27 00:01
Very well designed. I kind of like the name Verizon backup assitant better, Verizon cloud just seems vague. It is the best app wish it updated to the Verizon cloud immediately when you add someone's number! Whoever designed this I hope got compensated well and was able to retire, if not you all should charge a $1 to upgrade to premium :)
Keeps trying to backup old images
by Ditto Ugh!! on 2018/02/21 06:31
It took a while but I finally got all 13,000 of my photos/videos backed up into the cloud. But now when I want to go in and backup new images, it starts going through old images first like it's going to back them up again. I watch the old images go by as it says 1 min left and then it doesn't get to the new ones to download. It just sits there on old images or says everything is backed up and stops. But it doesn't download the new ones I took that day. What is wrong with this app???
I would rate it 0 if I could
by Cliffntippy on 2017/11/11 03:42
Your Free Verizon Cloud service will expire on December 22, 2017. To avoid losing your media content, upgrade to a Verizon Cloud Premium option. If you choose NOT to upgrade, you will still be able to back up and store your contacts, but your stored media content will be removed from the cloud. For instructions on how to download content from your cloud so you don’t lose it, access the Verizon Cloud FAQs here. With Verizon Cloud Premium you will be able to continue storing all of your photos, videos, music, documents and more.
Had my back
by Prizzy1621 on 2017/10/25 22:43
I recently had to switch phone bc i had default n i made sure to back up everything on icloud esp my pics but it still didn’t save my pictures from a month ago but this app had all my pictures up to the day i switched the phones! I was so releaved def a life savor!
Verizon: Premium Cost, Substandard Service
by ChefJPG on 2018/02/28 20:55
I agree with the first review I read here. I have been a Verizon customer for many years. I experience many regular service bugs and largely it’s due to my established number that I’m still a customer. We got it for our new business and we have continuously been let down by wi-fi, connectivity/network issues. The only thing Verizon seems to do consistently is inform us of our financial obligations. Service and standards have indeed taken a huge dive.
Lost my pictures
by VetMed21 on 2018/02/16 21:46
I’d downloaded this app sometime last year and only recently noticed that it had changed. All the pictures (that took HOURS) to download are gone. All I have left are my ‘free contacts’. What about my pictures? Do I have to pay to access them? Are they gone forever? I guess I won’t know because I will not pay the $5. In the future, they should let all Verizon Cloud users know if they’re going to change things and explain that the change could result in them losing saved information.
So far, so good!
by theofficialsean on 2018/12/02 01:42
As the title states: so far, so good! The app has been uploading my photos and it’s great so far knowing they are backed up. Although, here is a personal forewarn: Always back up to the cloud as a secondary plan because the cloud is not always reliable. Have your main backup on the computer. Anyway, app works great so far!
Worthless
by S54175328 on 2018/06/07 23:39
What’s the point of backing up your contacts if you can’t restore them back onto your phone. Lost a bunch of random contacts, luckily still had them saved on the cloud, and thanks to the tech that had me sync and backup again on the app, lost the missing numbers I had. Now I have no clue who I’m missing and I can’t get them back. After googling the problem sounds like this has been an issue for a long time with Verizon cloud. Back up and restore. It’s not that difficult. Time to find a better app.
AWESOME!
by GnP55 on 2018/04/15 05:20
I love Verizon Cloud! I have trouble with losing my phones, breaking them, and yes even had them stolen; however, Verizon Cloud continues to store my backups from multiple devices! If I could change one thing I wish the Iphone’s auto “cloud” backup would back up to the cloud of my choice, i.e., Verizon Cloud, instead of using Apple.
I almost lost all my pictures
by La Gato13 on 2018/09/02 20:11
When I clicked on the app earlier this week, first it wouldn’t take my userid/password, even though it did on the computer, I finally got that to work, then it said I needed more space, no way ,I’ve used 332 KB out of 5 GB purchased, I got that to work also, then it said ALL my pictures were gone😬 I fixed that also,( I cannot stress enough have at least 2 different cloud backups). And yes I work in the IT department for a major computer company. That’s why zero stars. Well it won’t take zero stars
Horrible App! Will Soon Be Leaving Verizon
by Marquee fresh on 2018/02/02 05:07
I had all my pictures backed up to the cloud and had NO idea that I now had to pay to access my photos! It wasn’t until I was attempting to search for a photo that I needed that I was blindsided by their new pay service. I’ve been a Verizon customer for years. I even stuck with them when they decided to discontinue their unlimited service the first time. I was previously on the fence about switching companies but this is the final straw. I’m officially done with Verizon. Years of memories lost!
Dishonest and creepy company
by YannoushoftheNorth on 2017/10/19 01:08
I had no intention of rating this app, but after I used it once it gave me the option of either leaving feedback or giving it a five star rating. That's a creepy and dishonest way to get ratings, it makes it seem like your only options are to either give it five stars or leave them feedback. Everyone should rate this app one star for this reason alone, not to mention it's buggy. Update: Customer service emailed a reply to this review with a canned statement months and months later. Classy, guys. Real classy.
Cloud is hype
by SouthWestStrokers on 2017/10/14 20:34
Anything involving a "cloud" seems to fail. Even some games use a cloud and they loose data regularly. This is no different, backed up contacts before getting a new phone, would you know, the recent contacts don't exist. Important phone numbers are gone. Quit with the cloud nonsense and you will quit failing. Update: There are actually no phone numbers I can directly go through to talk to a person needs the phones keep making me put in a pin and resetting my account pin screwing up everything.
Disappointed
by fliwayne on 2018/08/30 09:28
When you pay your hard earned money for an app, you expect it to work every single time that you open it. Unfortunately for me that's not the case. Sometimes it misses images and videos. I back up my contacts and it doubles them. I edit images In pictures and when I back it up in Verizon cloud, it's the original image. I could go on with complaints but the bottom line is, there's allot of improvements needed.
Worse App Ever For Backing Up Info And Moving To New IPhone
by JTrawinski on 2018/03/21 22:47
As directed by Verizon with my purchase of a new version on IPhone, I downloaded the app and backed up all my information before switching to the new Phone. The old Backup App worked great in the past, but of course they switched to make more money off everyone and the app doesn’t even come close to quality. I lost over 1,200 contacts and other info in the backup and am basically starting over as a new IPhone owner. Don’t download it. Go with something else.
No use for this app
by Esancce on 2017/11/09 15:18
The other day I woke up to a phone that had lost all my contacts. I panicked, until I opened my Verizon cloud and was very relieved when I seen they were still there... Until I hooked up to wi go of coarse and the app started to back up and I saw the contacts disappear in front of my eyes!! I have restored my phone now and got my contacts back, and when I open this app again all I get is a white screen. (That has happened more than once) Gonna delete it right after I'm done with this review.
Stingy!!!
by Debr10 on 2017/10/25 03:31
As if we don’t pay Verizon enough all ready! The previous Verizon app which backed up contacts worked perfectly fine. Now you have to buy added space for the contacts Verizon automatically uploads to your Verizon iCloud contact list. This is what verizon did to me even though my Facebook/Instagram friends are not in my iPhone contacts app. I called Verizon asking to have the Instagram/Facebook contacts removed “sorry nothing can be done to remove the contacts” is what Verizon customer service told me!!
Rating Trends
90,126,138,77,228,94,61,109,121,156,75,215,99,97,97,90,94,113,126,99,141,136,244,227,243,227,190,179,177,222,254,261,224,171,171,186,247,273,222,227,184,158,157,241,276,253,214,161,170,208,0,406,208,0,0,516,152,148,222,233,166,142,118,67,242,162,101,276,138,87,234,204,180,190,209,171,161,166,201,173,214,166,179,149,133,240,293,175,337,160
All Versions
4.0
38,119 total
 5
28,330
 4
4,884
 3
1,787
 2
796
 1
2,322
Current Version (18.7.15)
4.0
30,990 total
 5
22,923
 4
4,174
 3
1,596
 2
657
 1
1,640
Version History
More...
Screenshots
Search Visibility
App name
Verizon Cloud
Description
Securely back up, sync, access and share your important content across operating systems & devices – anytime, anywhere, with Verizon Cloud. All of your contacts, photos, videos, music and documents – all in one safe place. Download Verizon Cloud today! 
Premium features allow you to: • BACK UP your photos, videos, contacts and more to a secure cloud storage • SYNC & ACCESS across devices – Backup, sync and access your content when you need it, from your smartphone, tablet or computer • EASILY MANAGE your Verizon Cloud account and storage plan • ORDER PHOTO PRINTS & GIFTS using your favorite photos in app • CREATE CUSTOM PHOTO COLLAGES & ADD STICKERS TO PHOTOS – Do even more with your photos by creating collages, adding fun stickers and editing your photos directly inside the app • EXPLORE FLASHBACKS – Relive your memories from past years with Cloud’s weekly Flashback photo feature • DISCOVER VIDEO STORIES – Using the photos and videos right from your Cloud, easily create custom movies using unique filters and music • BEAM TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen • SHARE select media content from your Cloud using your favorite native apps Get started with a premium Verizon Cloud account today to securely back up, access & share photos, videos, contacts & more! The verizon cloud app can be downloaded and used on both iPhones and iPads. Go to www.vzw.com/cloud for the complete list. New Verizon subscribers: Download and install the verizon cloud app on your iPhone for a 30-day Premium trial of 500GB of storage. You will automatically be billed $5/month once the trial ends. You can opt out of the trial through the verizon cloud app at any time during the 30-day period and enjoy free 'Contacts Only' support.
 *Data charges apply.
Not happy!
by realsista4u on 2018/12/11 12:06
Why isn’t Cloud showing all my pics? Very disappointing!
I hate this
by melbat& on 2018/12/11 04:38
I hate this
Crash after crash after crash
by Hdddkdnbdhddshhdh on 2018/12/10 15:36
It would be great if it didn’t repeatedly keep crashing!😡
Slow
by the miznit on 2018/12/09 23:40
Could be my WiFi , but it’s sooo slow to get stuff in the cloud.. I just did a speed test and I’m good to go 60 down and 8 up . So I’m confused why it’s transferring this slow oh well . Zzzzzzz I could take a nap And the check on the progress
Backup Failure
by backup -- not! on 2018/12/09 16:29
There is no information provided that indicates why the backup fails nor what action needs to be taken to correct the issue???
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
Cool
by Bullshit4 on 2018/12/07 20:52
I’m glad that there’s a cloud. My other phone was stolen and now I can get my pictures back.
Zero Stars if I Could
by KDuq on 2018/12/07 20:50
It will not backup my contacts! I’ve tried multiple times!!!
Terrible App
by boo on verison cloud on 2018/12/07 16:44
Doesn’t upload unless app is open. So, when the iPhone automatically goes to lock screen the upload stops. Waste of money? Idk. They kinda gotcha on this one because the iCloud can be so problematic that you kinda need to have ‘something’ saved jic. Oh, and it cost twice as much as iCloud. Shakes head.
No Fluff
by fachito59 on 2018/12/05 20:34
Happy my memories were saved when transferred from Android to IPhone
Cloud back up
by JoJosp3 on 2018/12/05 12:58
Backup keeps failing
Forced enrollment
by TenementFunster on 2018/12/05 03:44
Was automatically forced into enrollment, and have no use for this bs. It’s kinda lying my battery
Not happy
by rdr51 on 2018/12/05 00:51
It doesn’t want to keep pictures backed up
Reviews
by Gio Bullseye on 2018/12/02 16:56
It’s a nice app to have.
Doesn't work on I-phone
by chriswcombs on 2018/12/02 13:34
It will download phone numbers but nothing else
So far, so good!
by theofficialsean on 2018/12/02 01:42
As the title states: so far, so good! The app has been uploading my photos and it’s great so far knowing they are backed up. Although, here is a personal forewarn: Always back up to the cloud as a secondary plan because the cloud is not always reliable. Have your main backup on the computer. Anyway, app works great so far!
Poor excuse
by RonG43 on 2018/12/01 21:29
Every time I do a backup the icon on top indicates that the last backup failed. Repeated attempts have the same result. Isn’t that the definition of insanity on my part??!!
Thanks
by JasoDomi on 2018/12/01 14:27
I like it
Doesn’t complete backup
by Krisostom on 2018/12/01 06:22
I want to order photos but can’t get Cloud to finish update. It gets stuck with March 2018, and I want to order prints of photos I took in June 2018.
ICloud
by Cowgirl8677 on 2018/11/29 18:01
Thank you
Backups are a nightmare
by dirtyteryx on 2018/11/29 01:26
Having trouble backing up my photos
Still no good
by Thomas-50 on 2018/11/28 16:12
I have updated to the latest version and I am still getting a back up error. I have been getting this error for approximately a month now. I tried everything Verizon had me do it worked good for about a day. Now it’s back to the same issues.
Not always accurate.
by DRM1943 on 2018/11/26 19:54
I seem to get doubles a lot of the time. It just happened when I purchased a new phone.
Storage
by PerlaPriss on 2018/11/26 18:44
The amount of storage is awesome!!! Love it.. Thank you..
Not real Familiar
by Dt-Solo on 2018/11/25 18:17
Maybe i did something wrong,but my-2015-2016 Deer and Elk pictures are apparently gone forever.
Verizon wireless cloud not backing up.
by Geney Boy on 2018/11/25 15:45
I'm on the iPhone 7 plus, the app is backing up but at the end says it's failed backups since July.
Still not enough room
by I cant comment?? on 2018/11/25 15:02
I did the “free” trial, but now cannot cancel it and I’m being charged $5. It always says that my photos cannot be backed up because there is no room on the cloud. It’s never backed anything up, so why have it. Seems like I am stuck with it.
Disappointed!!
by Mreiter68 on 2018/11/25 00:25
It will not backup all of my photos. It only has saved 6 out of 75....
Cloud
by Nana of 2 beautiful girls on 2018/11/23 22:34
I love the cloud but on my iPhone when I try to backup my stuff it is always in the red not complete I pay more each month for extra storage so I don’t know what’s up with that but I’m glad I have iCloud to keep my precious memories thank you
Backup Failed
by 814missy on 2018/11/22 20:33
iPhone user. Verizon cloud keeps saying backup failed. It won’t even let me view all the pictures already in the cloud.
Concerned
by dawn b l on 2018/11/22 16:02
How can I delete this so I don’t get charged after 30 days? I want free back up assistance back.
Photos
by Jdnejcrnejcjnjnsr on 2018/11/21 23:14
I had all of my old photos on there and since you have to pay now it deleted all of my photos and I can't get them back now😡🤬
Good for storage, not playing music
by playboyjudas on 2018/11/20 22:30
This app is great for a backup. But every time i try to play the music i have stored on it the app freezes and shuts itself down. It also freezes so i can change song, album or genre.
Will it ever work
by Zebadiahstud on 2018/11/19 16:42
Just got a notification today saying that my free trial was about to end, I never knew I had gotten it to work because the app doesn’t even get past me logging in. So I’m trying to cancel something I’m not using but can’t because I can’t even log in to the app. What the heck is happening?
Yuk
by yukerdoo on 2018/11/18 11:48
Constantly sending ads I don’t want, and running out of space. Why so hard to add space?
Cloud Difficulty Setting Up
by Cld Diff on 2018/11/16 15:18
Extreme difficulty setting up the cloud account.
Would be more
by jbfergie on 2018/11/15 21:49
I would rate higher but it will not allow me to log on thru my computer to delete the 1000 duplicate it has now re-downloading again. Because every time I turn around it keeps back up and redoing the same pictures and now I can’t delete them I try to go thru on my phone but I can’t see them all at once.
Just wow
by Gio07679512 on 2018/11/15 00:13
Never installed this all before then I get a 5$ charge that I never approved
iCloud app
by dontulike1star on 2018/11/14 22:22
How do I cancel this app and avoid the charges?
ERASED CONTENT HAD FOR 3 years
by Liya boo on 2018/11/14 16:21
I’ve had this app for years and all of a sudden y’all my precious memories wiped out without a trace! I’m highly upset that not this so call “Update” is not even a update at all ! I just paid for space in hope to get my photos back however that was a scam ! Go back to how you use to be and leave the new things to the pros
Slowwww
by BinkMom06 on 2018/11/12 04:12
Too slow
Verizon Cloud Review
by smiles901 on 2018/11/11 21:04
Love Verizon Cloud!!
Just stop
by psycular motion on 2018/11/11 20:34
I do not need a pop up sale Just stop doing it
Disappointing
by Greeneyedniner on 2018/11/10 19:23
I have been trying to order a photo blanket for my daughter so she could snuggle with her beloved pet dog who died last year. Every photo (that was taken with my phone) is considered “low resolution” and I get a disclaimer that the photo will be blurry. Why are you offering junk? If it will not work with the stored photos, don’t offer it!
Doesn’t work
by Audio-Depot Ken U on 2018/11/10 08:41
I have been trying to do backups on two phones so that I can transfer the data to my new phones. After more than a week of running them with the app open and the locks off, one of them finally finished its first back up but said two photos were pending. So I opted to finish the two photos and that crashed the back up. I told a representative at Verizon about the trouble I was having and he said “oh, yeah, don’t use the Verizon Cloud. It doesn’t really work. Use the Apple iCloud”
Crf49a
by crf49a on 2018/11/09 16:42
Will not work. Have tried and called for help several times and pictures have never been backed up. Does not work
If only background sync worked
by AdamC101991 on 2018/11/09 02:00
I swear...I have to open this app every so often in order to backup my pics...it's really annoying. And yes, the background app thing is checked.
Don’t waste your time or money
by bd242 on 2018/11/07 13:12
Backups always fail. I’ve been unable to complete a backup since February 2018. Update after response: I didn’t ask for a response. I merely wanted to warn others about your buggy product. There are other, cheaper, more convenient options that actually work. I’ve moved on.
Hate it
by Kippernacus on 2018/11/05 07:52
Difficult to understand
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Great Verizonwireless App
by Syeed Abdulal-haqq on 2018/11/03 23:19
I found the app very easy to use and helpful.
215-514-1793
by echo Ro on 2018/11/02 22:42
Please cancel iCloud. I do not wanted and do not want to be charged.
Slow progress
by Ginrummie on 2018/11/01 03:27
I have a lot of pictures but I also have a good WiFi signal and this is still taking way too long!
Just bought it
by cargillassociates on 2018/10/31 02:24
Not happy just purchased the 500gb and it will only download 8 of my 1511photos. Tried everything but to no avail. Will probably cancel after the 30 day trial period.
Not very transparent on pricing! Bait and switch
by Aaammoo on 2018/10/30 16:28
My account said this was “free” with monthly rate lines out. I do admit I only quickly scanned to know if after first month I would be charged. I did not find anything saying one month then you get billed. Nothing jumped out or no pop up to say anything about future charges. I wouldn’t have signed up. Now I need to wast time going through all the online hoops to find a way to cancel. Not the worst thing but not a great customer experience.
Back up functionality issues
by droko99 on 2018/10/28 19:50
App will not back up photos and videos.
Won’t allow me to download or upgrade
by Eddie.S.Brown on 2018/10/28 17:58
Spent hours downloading only to have the app say “back up failed” and didn’t say a reason
Cloud backup
by klorch on 2018/10/27 17:51
Annoying that it backs up everything easily, but deleted items from my phone have to be deleted again in the cloud. Result is ridiculous number of extra pics and a real time waster, deleting more than once.
Didn’t sign up, automatic charge
by Dooderama on 2018/10/27 15:48
I never knowingly signed up for this, but received a text that my 30 day trial was almost up, and i’d be charged $5.00/mo if I didn’t OPT OUT. I would prefer to OPT IN for charges without having to jump through hoops to avoid fees. Verizon is jumping the shark...
Issues with deleting
by slvnanny on 2018/10/26 19:29
Trying to delete some photos from the cloud and nothing works and it is taking forever to backup!!!!!Does it continue to backup when you go to something else?
Review
by nickname took 7 mins on 2018/10/26 12:37
No waste of my money every month
Not downloading backups
by John Henry... on 2018/10/26 11:22
It takes hours to download one photo, and when it finally does it goes back to the same photo and stays on it for days before it downloads another photo ! Very disappointed.....
Not working
by ddj112608 on 2018/10/25 12:25
Man it keep forcing close..it always do this..app is trash..shouldn’t even be 1 star
Don’t waste your time
by Redsox79 on 2018/10/24 16:31
If I could give 0 stars I would. This was included as a perk for having the top unlimited plan. But what kinda perk is this if the app does not work. It only uploads some stuff not all pics and videos. Guess I’ll be looking at downgrading my service as well or going with a different carrier.
Unethical Company
by Fuchyouverizon on 2018/10/24 03:56
Deleting my photos without permission along with thousands of other people. Truly sickening. Worst customer service I’ve ever experienced. No apologies. Verizon set it up so no photos can be recovered by the customer after 30 days. This is by their own choice. A lawsuit might be in order.
Verizon cloud
by Mikey67! on 2018/10/23 03:00
Has not worked properly since I installed it. It tries to backup but fails. It has backed up some data but displays a fail on the app.
Great service!
by SuzW2 on 2018/10/23 02:56
I used to always worry about my pictures and videos that I’ve had for years. Then my husband told me about “The Cloud.” I just couldn’t believe that someone or a group of people invented such a smart idea. I’m so glad I switched from an Android to an iPhone, albeit I still miss some of the other features that Android offered. However the iPhone has a few better options. Android came with the Cloud and so does the iPhone. I use the cloud and really appreciate what it has been doing! Apple is the real hero and winner among other things, so happy with you! The cloud was a genius idea!
Stormy Frantz
by Trillsavagefool on 2018/10/21 19:20
Love it 😍😍
99% of the time it doesn’t work
by qaputvx on 2018/10/20 17:01
It doesn’t work
Horrible!!! They dont let you delete trial account
by athea111 on 2018/10/20 16:47
Verizon makes it impossible to delete “free” icloud trial and wants to automatically charge $5 Cant believe it! And after all we pay them every month - we are switching carriers this is the last straw
Cloud
by lindaren'e on 2018/10/20 08:24
Excellent technology
Yay
by MuzikMan8878 on 2018/10/20 06:01
Woo hoo
Verizon cloud
by zimtovtu on 2018/10/20 04:59
I would have given it 5 stars because all my pictures were backed up. But none of my contacts were
Problems
by chameleonairess on 2018/10/20 01:52
It’s a little complicated for me. It won’t back up my photos or files
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
I hate it
by sherrylandino on 2018/10/19 15:46
I have bought more space and it drops all my old pics. Im so mad!!!!
Takes to long to store my information
by Jessy's BP on 2018/10/19 05:03
Apple iCloud take to long to stir information
Not working
by Wendysue54 on 2018/10/18 18:30
I have not been able to run a back up
Opt out
by julscote on 2018/10/18 15:39
I want to opt out but email address is invalid
So bad
by rahib rapeen on 2018/10/17 10:45
It doesn’t work by right way
Customer review
by nnphatman on 2018/10/16 18:08
Not enough for room for today’s phone and pictures. Shouldn’t have to pay if you’re a customer for extra space, we already pay too much for Verizon services!
Great service
by Brianls316 on 2018/10/14 20:16
Thank you Verizon for your service. The best network.
iCloud
by unhappy! ! on 2018/10/14 15:48
HOW DO I UNSUBSCRIBE FROM THIS??????
Backing up an endless process
by Vote4Obama on 2018/10/14 06:09
Every night my backup starts then stops and starts over again... never completing the backup Ugh
Whyyyyy?!
by DanielR97 on 2018/10/14 05:04
Go back to 25gb of free storage I don’t want to pay a monthly fee and no one else does.
Scam
by gfy1956 on 2018/10/13 19:45
Typical bait and switch.Good luck trying to get rid of it!
Notifications
by annoyedbtthisno sense on 2018/10/13 19:22
Too many! Stop sending them and wasting my time!!!
Cannot backup
by Mya3K on 2018/10/12 15:38
Despite many attempts and multiple suggestions from Verizon team, my photos, videos, and contacts will not back up. I am ready to quit.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Wonderful Experience
by Barb107 on 2018/10/11 13:53
Cloud had saved everything, much more than I knew. It was incredible. I actually did not know to the extent cloud had backed up everything in my photos and contacts . Nothing is truly lost.
Data messages
by bpguy37 on 2018/10/10 23:27
I upgraded and a few minutes later I got 4 messages, only 50% left, a min later I was at 75%, a min later I was at 90%, and a min later I was out! Wow
Review
by Amy1134 on 2018/10/05 20:23
Great system to back up data!
Import Pictures
by tcoley227 on 2018/10/05 17:13
Easier than ITunes to download picture but, I have almost 400 pictures and it only put 108 in the Verizon Cloud? Why did it not download all of them to the cloud? Now I don’t know which ones I can delete off of phone.
The cloud
by jerrywow on 2018/10/05 03:20
People sometimes say get your head out of the clouds. Well in this particular case I’m glad my head is in the cloud along with my iPad and my iPhone and my MacBook Pro and I wouldn’t have it any other way.
Verizon Cloud
by Health & Other things on 2018/10/04 22:43
Dear Verizon Cloud, Backing up what I choose and I enjoy the app. Thank you, Casey Swingle
Large media files
by schiquito on 2018/10/04 01:47
Unhappy that because some media files are large, they can’t play.
Not cool
by disappointedwithverizon on 2018/10/03 23:04
Not happy I was forced to download this app just to delete something I NEVER signed up for!
App
by bama62 on 2018/10/03 01:32
I called about 3 weeks ago to get help with the app. Someone that I talked to said they would call me back the next day. They didn’t call back. The app want download new contacts or pictures.
Delete
by shutthefrontdoot on 2018/09/29 20:36
How do I delete info not want this app
The worst ever!!!!! 😡
by KerryOK5 on 2017/10/23 13:32
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway. After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture. Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
Now Afraid
by Vbaylorb on 2018/01/16 17:40
When I installed it, it wouldn't let me access it and told me my email wasn't a valid email and so there I sat. I was pretty angry because it keeps telling me to load my Nook books etc to the Cloud or I would lose them. That it would delete them. but won't let me in. So consequently I've never been able to get anything to move to it. I loved Verizon. I went in a local store one summer day when my phone was frozen on a bad app and I might have lost my phone. But when I went in the store the tech said hang on a minute, this can be tricky but I saw someone do it and it was great. So I waited and he brought my phone back a couple minutes later, working like nothing had happened to it !! And did NOT charge me or whatever. Yayyy Verizon!! So what happened??? AND DEVELOPERS....I don't want you to give me the same blah blah answer you gave everyone else. That's not acceptable. You are the BIG BAD VERIZON CLOUD !!! Come on....Get a grip and get it together. We would like to use this app, which could be very handy if people could actually use it properly. Me Being Kind of Disgusted with the WHOLE DEAL.
Video content not uploading, horrible app for backing up
by KD6Cae on 2018/10/12 09:30
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?
Do Not Waste Your Time!
by soamazin on 2018/02/12 18:11
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!
Slow
by edasaro on 2018/07/23 13:44
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.
Thinking changing carrier:(
by DonnaCY on 2018/03/04 22:14
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok. Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB. Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention The above is an update I back up my pictures in Flikr or google photos. That is what they are designed to do. What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
All my precious memories gone...
by Shcbjsjdcc on 2018/08/18 03:31
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.
Not sure about this app
by WendyBurkett on 2018/02/08 14:25
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!
Hope you're happy because I'm not
by rattrash on 2017/09/29 03:33
**update It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number. The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Unethical business practice
by Leavitt78 on 2018/11/04 17:07
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge. UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.
Basically useless
by OCK1234 on 2018/08/16 16:04
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info). I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible. Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.
Lost Contacts - Disappointed
by ChefDocCJ on 2018/04/07 13:14
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- Carl
I love it but...
by Ibblesd on 2018/01/03 04:35
I will give it a 5 star when it speeds up, Also when my phone goes to sleep it stops uploading. I have unlimited data (grandfathered in) and I pay more so it shouldn't be so slow. Other than that It’s sweet to be able to back up photos without paying for the app like Dropbox which I also pay for just to upgrade to have 500gb I take A LOTTTT of phones and make videos so I need all the speed and storage I can get.
Why?
by Hail H8 on 2018/12/08 22:11
This app used to hold all my photos I lost from previous devices I couldn’t get back (bc it’s connected by email) and was really good, then I come back to the app a month or two later and it tells me I can only store my contacts and I need to pay $10 to store only my CURRENT pictures. That right there is ridiculous and now I’ve lost all my old pictures and data from my old devices and this was the only way I could access them so they’re lost forever now. I had so many pictures of my brother and grandparents on there and I can’t get them back and I’m very upset about this now
Will not open
by 8Wing on 2017/09/28 02:43
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem. Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
MsMimi
by Mz Dina on 2017/11/18 16:08
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
SAVED MY PHOTOS!!!!
by Jason's Lady on 2018/08/02 00:42
I had an issue where my iPhone 6a plus disabled therefore leaving me with no choice but to factory rest my phone. It was awful. I thought I had lost everything to include pictures of my dog that I put down on 2017. LUCKILY, everything was on this app, I am still waiting to see if the pictures of my dog are on here but I am happy with the backup already.
Great app
by JBissey84 on 2017/10/05 01:44
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
Love it!
by OldJerseyGirl on 2018/08/11 12:20
Never realized I could take photos on my Samsung Galaxy S8 phone, have them automatically saved in the Verizon Cloud and am now viewing the same photos on my iPad. What a great concept! LOL I guess you can tell I’m a little late getting up to speed on the technology available to me. The price is reasonable and the app is very easy to use. Full disclosure, I’m a retiree of a subsidiary of Verizon.
Same thing
by coflick on 2018/03/29 11:26
In regards to the above review titled , “worse ever.” I had the same problem and it turns out I ended up getting an upgraded phone with more memory and it worked 100 times better. It acted exactly how you described and I wanted to scream! The reply that you got from Verizon was unacceptable. They should know what devices have issues and should list which phones and memory can be used with the cloud! It would save a lot of time headache and frustration!
Doesn’t Upload All Photos
by Anthony Berryhill on 2018/10/19 17:47
This app does NOT upload ALL photos and videos automatically. I had to, several times, choose all photos and manually upload them. Then you get notifications about stupid ads, products, and services that no one cannot opt out of, and the only way to get rid of the notification is to go into the app and open the stupid ad. Do not pay for Verizon storage, use Google Photos. Not only is Google Photos FREE but it uploads ALL of your media automatically and no annoying notifications for products and services you do not want.
UGH!!!!! Horrible
by Destini0820 on 2018/01/30 15:29
Okay I’m getting frustrated now. Something tell me to rate the app ha perfect because I’ve had nothing but trouble. I go to the reviews and not only am i but other people are wondering why the same thing... THE LIBRARY WON’T BACK UP!!!!!! Helllllp me this is horrible! Then y’all have the nerve to want somebody to pay to use the app please you won’t get a penny from me this is unacceptable!!!
Ordering photos
by Batman8201977 on 2018/07/05 00:30
After instantly realizing I had ordered a photo in the wrong medium: acrylic instead of canvas, I was informed that there was no way they could cancel the order even when I called immediately after placing it. BUT then they immediately refunded my money after I received BOTH items! That’s what I call customer service.
Great App!
by Kdandoy on 2017/10/07 23:55
I have an iPhone 7, and the app won't even pass the loading screen. No idea why it won't actually get into the app. App is fully updated as well as my phone. Update: I click on the app to open it and it starts to load. Once I leave the app and immediately try and go back in, then I'm able to pass the loading screen. Odd that's what I have to do, but at least it works. 3 stars until that bug is fixed and then a 5 star. Update: No more issues with the app. I’m able to click it and it finally enters the app with no issues. No longer have to leave the app and open the 2nd time to make it work. Finally!!!
Force Closing
by NillaPudin on 2017/12/06 21:53
I’ve been a Verizon customer for a few years now and I’ve never had any serious issues with this app until recently. I cannot get the app to load for the life of me every time I try to open it force closes. Not too sure when the last time the app was update as I usually have my phone auto-update. This needs to be fixed ASAP!!!!! Thank you! Once this issue is resolved I will gladly give 5 stars as deserved.
Did what I needed it to do
by JamesFromSpokane on 2018/02/01 11:34
I have an iPhone and I was having issues with the iCloud that wouldn't let me back my phone up. Used this app to back it up, just in time since I had broken my phone a few days later. Got a new phone, downloaded this app and all my stuff was there and put on my new phone.
Photo download / storage
by Redheadedgirl2 on 2017/12/25 17:14
Love it! I have the iPhone 6p (64gb). It takes no time at all to back up and store my photos. It doesn't do my music though. Don't know why it say there is none. Maybe I'm not doing something right? I also notice you can stream to TV? Don't know how to do that either. I'm somewhat tech savvy but at 67 not completely tech savvy.
Terrible.
by emoprincess92 on 2017/11/20 01:59
Didn’t give me a warning that all my pictures were going to be deleted off it, so I didn’t have them backed up to anything else because obviously I thought this Verizon cloud thing was better than iCloud. My mistake...switching to Dropbox. I had pictures on there that I’m can never get back now!
Upgrade to Premium?
by Doc dregs on 2017/12/06 20:35
I’m tired of all the developers forcing us to upgrade to “premium” in order to maintain our “FREE” access. It’s not that important to me to store in the cloud so I will let this app die it’s slow death. If I need a cloud service I will only pay for one of my choosing! My laptop and expansion drive can hold what’s most important anything else is just not necessary. Sure my hard drive could crash! OMG! Who cares! Our grandparents got along just fine without all this technology. We will survive as well.
Greedy
by Justme-noone special on 2018/06/16 13:09
Too many changes within this company that greed has sunken in. As much as customers pay a month for service, more FREE features should be included and NOT added on for an additional price. As with any customer, i want exceptional service with a provider that can tailor mobile/data plans at an affordable cost. Verizon changes plans and catergorizes them into sizes that end up being too much or not enough. Either way, you the customer, is overpaying and more changes will keep going into effect as to make even greater profits.
Verizon Cloud App
by Oldmom60 on 2018/02/01 19:26
This is just a money making app for Verizon. It may be good if it is the only app you use for storage. But if you have other means of storage (I.e., iCloud, One Drive, Space Monkey, Airdrop, etc.) it duplicates what you have already saved then charges you for extra data because you exceeded your data allowance for the month. I guess so - you have uploaded the exact same data 3-4 times. Who needs that many copies of anything? I deleted it from my apps after they charged me for extra data 2 months in a row. I finally got smart & saved money!
Poor App
by FFBull2 on 2017/10/19 01:34
I have downloaded the app several times over the past three weeks and after the first upload the app crashes and will not load. I have to uninstall and then reinstall and do the backup again but then the app does not load again...... Verizon you sent a warning that Backup Assistant will end Feb 2017 .... hope you fix the problem before you shutoff backup assistant ...... it appears iPhone 6 is a problem reading the other reviews....... Update Oct 2017 ...... after 6 months the latest app finally works
Great app
by N.J. Landoli a on 2018/07/27 00:01
Very well designed. I kind of like the name Verizon backup assitant better, Verizon cloud just seems vague. It is the best app wish it updated to the Verizon cloud immediately when you add someone's number! Whoever designed this I hope got compensated well and was able to retire, if not you all should charge a $1 to upgrade to premium :)
Keeps trying to backup old images
by Ditto Ugh!! on 2018/02/21 06:31
It took a while but I finally got all 13,000 of my photos/videos backed up into the cloud. But now when I want to go in and backup new images, it starts going through old images first like it's going to back them up again. I watch the old images go by as it says 1 min left and then it doesn't get to the new ones to download. It just sits there on old images or says everything is backed up and stops. But it doesn't download the new ones I took that day. What is wrong with this app???
I would rate it 0 if I could
by Cliffntippy on 2017/11/11 03:42
Your Free Verizon Cloud service will expire on December 22, 2017. To avoid losing your media content, upgrade to a Verizon Cloud Premium option. If you choose NOT to upgrade, you will still be able to back up and store your contacts, but your stored media content will be removed from the cloud. For instructions on how to download content from your cloud so you don’t lose it, access the Verizon Cloud FAQs here. With Verizon Cloud Premium you will be able to continue storing all of your photos, videos, music, documents and more.
Had my back
by Prizzy1621 on 2017/10/25 22:43
I recently had to switch phone bc i had default n i made sure to back up everything on icloud esp my pics but it still didn’t save my pictures from a month ago but this app had all my pictures up to the day i switched the phones! I was so releaved def a life savor!
Verizon: Premium Cost, Substandard Service
by ChefJPG on 2018/02/28 20:55
I agree with the first review I read here. I have been a Verizon customer for many years. I experience many regular service bugs and largely it’s due to my established number that I’m still a customer. We got it for our new business and we have continuously been let down by wi-fi, connectivity/network issues. The only thing Verizon seems to do consistently is inform us of our financial obligations. Service and standards have indeed taken a huge dive.
Lost my pictures
by VetMed21 on 2018/02/16 21:46
I’d downloaded this app sometime last year and only recently noticed that it had changed. All the pictures (that took HOURS) to download are gone. All I have left are my ‘free contacts’. What about my pictures? Do I have to pay to access them? Are they gone forever? I guess I won’t know because I will not pay the $5. In the future, they should let all Verizon Cloud users know if they’re going to change things and explain that the change could result in them losing saved information.
So far, so good!
by theofficialsean on 2018/12/02 01:42
As the title states: so far, so good! The app has been uploading my photos and it’s great so far knowing they are backed up. Although, here is a personal forewarn: Always back up to the cloud as a secondary plan because the cloud is not always reliable. Have your main backup on the computer. Anyway, app works great so far!
Worthless
by S54175328 on 2018/06/07 23:39
What’s the point of backing up your contacts if you can’t restore them back onto your phone. Lost a bunch of random contacts, luckily still had them saved on the cloud, and thanks to the tech that had me sync and backup again on the app, lost the missing numbers I had. Now I have no clue who I’m missing and I can’t get them back. After googling the problem sounds like this has been an issue for a long time with Verizon cloud. Back up and restore. It’s not that difficult. Time to find a better app.
AWESOME!
by GnP55 on 2018/04/15 05:20
I love Verizon Cloud! I have trouble with losing my phones, breaking them, and yes even had them stolen; however, Verizon Cloud continues to store my backups from multiple devices! If I could change one thing I wish the Iphone’s auto “cloud” backup would back up to the cloud of my choice, i.e., Verizon Cloud, instead of using Apple.
I almost lost all my pictures
by La Gato13 on 2018/09/02 20:11
When I clicked on the app earlier this week, first it wouldn’t take my userid/password, even though it did on the computer, I finally got that to work, then it said I needed more space, no way ,I’ve used 332 KB out of 5 GB purchased, I got that to work also, then it said ALL my pictures were gone😬 I fixed that also,( I cannot stress enough have at least 2 different cloud backups). And yes I work in the IT department for a major computer company. That’s why zero stars. Well it won’t take zero stars
Horrible App! Will Soon Be Leaving Verizon
by Marquee fresh on 2018/02/02 05:07
I had all my pictures backed up to the cloud and had NO idea that I now had to pay to access my photos! It wasn’t until I was attempting to search for a photo that I needed that I was blindsided by their new pay service. I’ve been a Verizon customer for years. I even stuck with them when they decided to discontinue their unlimited service the first time. I was previously on the fence about switching companies but this is the final straw. I’m officially done with Verizon. Years of memories lost!
Dishonest and creepy company
by YannoushoftheNorth on 2017/10/19 01:08
I had no intention of rating this app, but after I used it once it gave me the option of either leaving feedback or giving it a five star rating. That's a creepy and dishonest way to get ratings, it makes it seem like your only options are to either give it five stars or leave them feedback. Everyone should rate this app one star for this reason alone, not to mention it's buggy. Update: Customer service emailed a reply to this review with a canned statement months and months later. Classy, guys. Real classy.
Cloud is hype
by SouthWestStrokers on 2017/10/14 20:34
Anything involving a "cloud" seems to fail. Even some games use a cloud and they loose data regularly. This is no different, backed up contacts before getting a new phone, would you know, the recent contacts don't exist. Important phone numbers are gone. Quit with the cloud nonsense and you will quit failing. Update: There are actually no phone numbers I can directly go through to talk to a person needs the phones keep making me put in a pin and resetting my account pin screwing up everything.
Disappointed
by fliwayne on 2018/08/30 09:28
When you pay your hard earned money for an app, you expect it to work every single time that you open it. Unfortunately for me that's not the case. Sometimes it misses images and videos. I back up my contacts and it doubles them. I edit images In pictures and when I back it up in Verizon cloud, it's the original image. I could go on with complaints but the bottom line is, there's allot of improvements needed.
Worse App Ever For Backing Up Info And Moving To New IPhone
by JTrawinski on 2018/03/21 22:47
As directed by Verizon with my purchase of a new version on IPhone, I downloaded the app and backed up all my information before switching to the new Phone. The old Backup App worked great in the past, but of course they switched to make more money off everyone and the app doesn’t even come close to quality. I lost over 1,200 contacts and other info in the backup and am basically starting over as a new IPhone owner. Don’t download it. Go with something else.
No use for this app
by Esancce on 2017/11/09 15:18
The other day I woke up to a phone that had lost all my contacts. I panicked, until I opened my Verizon cloud and was very relieved when I seen they were still there... Until I hooked up to wi go of coarse and the app started to back up and I saw the contacts disappear in front of my eyes!! I have restored my phone now and got my contacts back, and when I open this app again all I get is a white screen. (That has happened more than once) Gonna delete it right after I'm done with this review.
Stingy!!!
by Debr10 on 2017/10/25 03:31
As if we don’t pay Verizon enough all ready! The previous Verizon app which backed up contacts worked perfectly fine. Now you have to buy added space for the contacts Verizon automatically uploads to your Verizon iCloud contact list. This is what verizon did to me even though my Facebook/Instagram friends are not in my iPhone contacts app. I called Verizon asking to have the Instagram/Facebook contacts removed “sorry nothing can be done to remove the contacts” is what Verizon customer service told me!!
Rating Trends
90,126,138,77,228,94,61,109,121,156,75,215,99,97,97,90,94,113,126,99,141,136,244,227,243,227,190,179,177,222,254,261,224,171,171,186,247,273,222,227,184,158,157,241,276,253,214,161,170,208,0,406,208,0,0,516,152,148,222,233,166,142,118,67,242,162,101,276,138,87,234,204,180,190,209,171,161,166,201,173,214,166,179,149,133,240,293,175,337,160
All Versions
4.0
38,119 total
 5
28,330
 4
4,884
 3
1,787
 2
796
 1
2,322
Current Version (18.7.15)
4.0
30,990 total
 5
22,923
 4
4,174
 3
1,596
 2
657
 1
1,640
Version History
More...